UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

(Mark One)


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended ~~June 30, 2020~~March 31, 2021


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to .

Commission File Number: 001-31924

NELNET, INC.

(Exact name of registrant as specified in its charter)

Nebraska

84-0748903

(State or other jurisdiction of incorporation or organization)

(I.R.S. Employer Identification No.)

121 South 13th Street, Suite 100

Lincoln,

Nebraska

68508

(Address of principal executive offices)

(Zip Code)

(402) 458-2370

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading Symbol	Name of each exchange on which registered
Class A Common Stock, Par Value $0.01 per Share	NNI	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act.

Large accelerated filer ☒ Accelerated filer ☐

Non-accelerated filer ☐ Smaller reporting company ☐

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

As of ~~July 31, 2020,~~April 30, 2021, there were ~~27,152,828~~27,370,797 and ~~11,171,609~~11,154,171 shares of Class A Common Stock and Class B Common Stock, par value $0.01 per share, outstanding, respectively (excluding a total of 11,305,731 shares of Class A Common Stock held by wholly owned subsidiaries).

NELNET, INC.

FORM 10-Q

INDEX

~~June 30, 2020~~March 31, 2021

PART I. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS


NELNET, INC. AND SUBSIDIARIES	NELNET, INC. AND SUBSIDIARIES								NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS	CONSOLIDATED BALANCE SHEETS								CONSOLIDATED BALANCE SHEETS
(Dollars in thousands, except share data)	(Dollars in thousands, except share data)								(Dollars in thousands, except share data)
(unaudited)	(unaudited)								(unaudited)
		As of		As of		As of		As of
		June 30, 2020		December 31, 2019		March 31, 2021		December 31, 2020
Assets:	Assets:				Assets:
Loans and accrued interest receivable (net of allowance for loan losses of $209,445 and $61,914, respectively)		$	20,460,873	21,402,868
Loans and accrued interest receivable (net of allowance for loan losses of $157,394 and $175,698, respectively)					Loans and accrued interest receivable (net of allowance for loan losses of $157,394 and $175,698, respectively)	$	19,737,530	20,185,656
Cash and cash equivalents:	Cash and cash equivalents:				Cash and cash equivalents:
Cash and cash equivalents - not held at a related party	Cash and cash equivalents - not held at a related party	14,242		13,922	Cash and cash equivalents - not held at a related party	50,586		33,292
Cash and cash equivalents - held at a related party	Cash and cash equivalents - held at a related party	53,298		119,984	Cash and cash equivalents - held at a related party	93,643		87,957
Total cash and cash equivalents	Total cash and cash equivalents	67,540		133,906	Total cash and cash equivalents	144,229		121,249
Investments	Investments	449,700		247,099	Investments	973,099		992,940
Restricted cash	Restricted cash	585,236		650,939	Restricted cash	609,881		553,175
Restricted cash - due to customers	Restricted cash - due to customers	268,539		437,756	Restricted cash - due to customers	193,081		283,971
Accounts receivable (net of allowance for doubtful accounts of $3,901 and $4,455, respectively)		73,783		115,391
Accounts receivable (net of allowance for doubtful accounts of $2,091 and $1,824, respectively)					Accounts receivable (net of allowance for doubtful accounts of $2,091 and $1,824, respectively)	80,283		76,460
Goodwill	Goodwill	156,912		156,912	Goodwill	142,092		142,092
Intangible assets, net	Intangible assets, net	66,733		81,532	Intangible assets, net	66,718		75,070
Property and equipment, net	Property and equipment, net	350,043		348,259	Property and equipment, net	130,450		123,527
Other assets	Other assets	131,849		134,308	Other assets	89,845		92,020

Total assets	Total assets	$	22,611,208	23,708,970	Total assets	$	22,167,208	22,646,160
Liabilities:	Liabilities:				Liabilities:
Bonds and notes payable	Bonds and notes payable	$	19,726,158	20,529,054	Bonds and notes payable	$	18,754,715	19,320,726
Accrued interest payable	Accrued interest payable	32,760		47,285	Accrued interest payable	5,527		28,701
Bank deposits					Bank deposits	111,830		54,633
Other liabilities	Other liabilities	242,965		303,781	Other liabilities	315,454		312,280
Due to customers	Due to customers	268,539		437,756	Due to customers	230,581		301,471

Total liabilities	Total liabilities	20,270,422		21,317,876	Total liabilities	19,418,107		20,017,811
Commitments and contingencies	Commitments and contingencies				Commitments and contingencies	0		0
Equity:	Equity:				Equity:
Nelnet, Inc. shareholders' equity:	Nelnet, Inc. shareholders' equity:				Nelnet, Inc. shareholders' equity:
Preferred stock, $0.01 par value. Authorized 50,000,000 shares; 0 shares issued or outstanding	Preferred stock, $0.01 par value. Authorized 50,000,000 shares; 0 shares issued or outstanding	—		—	Preferred stock, $0.01 par value. Authorized 50,000,000 shares; 0 shares issued or outstanding	0		0
Common stock:	Common stock:				Common stock:
Class A, $0.01 par value. Authorized 600,000,000 shares; issued and outstanding 27,232,836 shares and 28,458,495 shares, respectively		272		285
Class B, convertible, $0.01 par value. Authorized 60,000,000 shares; issued and outstanding 11,171,609 shares and 11,271,609 shares, respectively		112		113
Class A, $0.01 par value. Authorized 600,000,000 shares; issued and outstanding 27,367,797 shares and 27,193,154 shares, respectively					Class A, $0.01 par value. Authorized 600,000,000 shares; issued and outstanding 27,367,797 shares and 27,193,154 shares, respectively	274		272
Class B, convertible, $0.01 par value. Authorized 60,000,000 shares; issued and outstanding 11,154,171 shares and 11,155,571 shares, respectively					Class B, convertible, $0.01 par value. Authorized 60,000,000 shares; issued and outstanding 11,154,171 shares and 11,155,571 shares, respectively	112		112
Additional paid-in capital	Additional paid-in capital	1,867		5,715	Additional paid-in capital	5,859		3,794
Retained earnings	Retained earnings	2,331,312		2,377,627	Retained earnings	2,736,923		2,621,762
Accumulated other comprehensive earnings	Accumulated other comprehensive earnings	3,233		2,972	Accumulated other comprehensive earnings	9,022		6,102
Total Nelnet, Inc. shareholders' equity	Total Nelnet, Inc. shareholders' equity	2,336,796		2,386,712	Total Nelnet, Inc. shareholders' equity	2,752,190		2,632,042
Noncontrolling interests	Noncontrolling interests	3,990		4,382	Noncontrolling interests	(3,089)		(3,693)
Total equity	Total equity	2,340,786		2,391,094	Total equity	2,749,101		2,628,349
Total liabilities and equity	Total liabilities and equity	$	22,611,208	23,708,970	Total liabilities and equity	$	22,167,208	22,646,160

Supplemental information - assets and liabilities of consolidated education and other lending variable interest entities:	Supplemental information - assets and liabilities of consolidated education and other lending variable interest entities:				Supplemental information - assets and liabilities of consolidated education and other lending variable interest entities:
Loans and accrued interest receivable	Loans and accrued interest receivable	$	20,488,321	21,399,382	Loans and accrued interest receivable	$	19,575,058	20,132,996
Restricted cash	Restricted cash	567,064		639,816	Restricted cash	551,983		499,223
Other assets		30		31

Bonds and notes payable	Bonds and notes payable	(19,856,362)		(20,742,798)	Bonds and notes payable	(18,888,943)		(19,355,375)
Accrued interest payable and other liabilities	Accrued interest payable and other liabilities	(97,523)		(162,494)	Accrued interest payable and other liabilities	(67,348)		(83,127)

Net assets of consolidated education and other lending variable interest entities	Net assets of consolidated education and other lending variable interest entities	$	1,101,530	1,133,937	Net assets of consolidated education and other lending variable interest entities	$	1,170,750	1,193,717

See accompanying notes to consolidated financial statements.


NELNET, INC. AND SUBSIDIARIES	NELNET, INC. AND SUBSIDIARIES											NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME
CONSOLIDATED STATEMENTS OF OPERATIONS							CONSOLIDATED STATEMENTS OF OPERATIONS
(Dollars in thousands, except share data)	(Dollars in thousands, except share data)											(Dollars in thousands, except share data)
(unaudited)	(unaudited)											(unaudited)
		Three months ended				Six months ended					Three months ended
		June 30,				June 30,					March 31,
		2020		2019	2020	2019		2021		2020
Interest income:	Interest income:						Interest income:
Loan interest	Loan interest	$	146,140	238,222	327,933	480,555	Loan interest	$	124,117	181,793
Investment interest	Investment interest	5,743		8,566	13,141	16,819	Investment interest	4,986		7,398
Total interest income	Total interest income	151,883		246,788	341,074	497,374	Total interest income	129,103		189,191
Interest expense:	Interest expense:						Interest expense:
Interest on bonds and notes payable		85,248		186,963	219,366	378,733
Interest on bonds and notes payable and bank deposits							Interest on bonds and notes payable and bank deposits	27,773		134,118
Net interest income	Net interest income	66,635		59,825	121,708	118,641	Net interest income	101,330		55,073
Less provision for loan losses		2,999		9,000	79,297	16,000
Less (negative provision) provision for loan losses							Less (negative provision) provision for loan losses	(17,048)		76,299
Net interest income after provision for loan losses	Net interest income after provision for loan losses	63,636		50,825	42,411	102,641	Net interest income after provision for loan losses	118,378		(21,226)
Other income/expense:	Other income/expense:						Other income/expense:
Loan servicing and systems revenue	Loan servicing and systems revenue	111,042		113,985	223,778	228,883	Loan servicing and systems revenue	111,517		112,735
Education technology, services, and payment processing revenue	Education technology, services, and payment processing revenue	59,304		60,342	142,979	139,502	Education technology, services, and payment processing revenue	95,258		83,675
Communications revenue	Communications revenue	18,998		15,758	37,179	30,300	Communications revenue	0		18,181
Other							Other	(4,604)		8,281
Gain on sale of loans	Gain on sale of loans	—		1,712	18,206	1,712	Gain on sale of loans	0		18,206
Other income		60,127		14,440	68,408	23,507
Impairment expense		(332)		—	(34,419)	—

Impairment expense and provision for beneficial interests, net							Impairment expense and provision for beneficial interests, net	2,436		(34,087)
Derivative market value adjustments and derivative settlements, net	Derivative market value adjustments and derivative settlements, net	1,910		(24,088)	(14,455)	(35,628)	Derivative market value adjustments and derivative settlements, net	34,505		(16,365)
Total other income/expense	Total other income/expense	251,049		182,149	441,676	388,276	Total other income/expense	239,112		190,626
Cost of services:	Cost of services:						Cost of services:
Cost to provide education technology, services, and payment processing services	Cost to provide education technology, services, and payment processing services	15,376		15,871	38,181	36,930	Cost to provide education technology, services, and payment processing services	27,052		22,806
Cost to provide communications services	Cost to provide communications services	5,743		5,101	11,325	9,860	Cost to provide communications services	0		5,582
Total cost of services	Total cost of services	21,119		20,972	49,506	46,790	Total cost of services	27,052		28,388
Operating expenses:	Operating expenses:						Operating expenses:
Salaries and benefits	Salaries and benefits	119,247		111,214	239,125	222,272	Salaries and benefits	115,791		119,878
Depreciation and amortization	Depreciation and amortization	29,393		24,484	57,041	48,697	Depreciation and amortization	20,184		27,648

Other expenses	Other expenses	37,052		45,417	80,439	89,233	Other expenses	36,698		43,384
Total operating expenses	Total operating expenses	185,692		181,115	376,605	360,202	Total operating expenses	172,673		190,910
Income before income taxes		107,874		30,887	57,976	83,925
Income tax expense		21,264		6,209	11,131	17,600
Net income		86,610		24,678	46,845	66,325
Net income attributable to noncontrolling interests		(128)		(59)	(895)	(115)
Net income attributable to Nelnet, Inc.		$	86,482	24,619	45,950	66,210
Income (loss) before income taxes							Income (loss) before income taxes	157,765		(49,898)
Income tax (expense) benefit							Income tax (expense) benefit	(34,861)		10,133
Net income (loss)							Net income (loss)	122,904		(39,765)
Net loss (income) attributable to noncontrolling interests							Net loss (income) attributable to noncontrolling interests	694		(767)
Net income (loss) attributable to Nelnet, Inc.							Net income (loss) attributable to Nelnet, Inc.	$	123,598	(40,532)
Earnings per common share:	Earnings per common share:						Earnings per common share:
Net income attributable to Nelnet, Inc. shareholders - basic and diluted		$	2.21	0.61	1.16	1.65
Net income (loss) attributable to Nelnet, Inc. shareholders - basic and diluted							Net income (loss) attributable to Nelnet, Inc. shareholders - basic and diluted	$	3.20	(1.01)
Weighted average common shares outstanding - basic and diluted	Weighted average common shares outstanding - basic and diluted	39,203,404		40,050,065	39,579,459	40,210,787	Weighted average common shares outstanding - basic and diluted	38,603,555		39,955,514

See accompanying notes to consolidated financial statements.

NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(Dollars in thousands)
(unaudited)
Three months ended Six months ended
June 30, June 30,
2020 2019 2020 2019
Net income $ 86,610 24,678 46,845 66,325
Other comprehensive income (loss):
Available-for-sale securities:
Unrealized holding gains (losses) arising during period, net 3,236 (537) 221 (972)
Reclassification adjustment for (gains) losses recognized in net income, net (112) — 123 —
Income tax effect (750) 129 (83) 233
Total other comprehensive income (loss) 2,374 (408) 261 (739)
Comprehensive income 88,984 24,270 47,106 65,586
Comprehensive income attributable to noncontrolling interests (128) (59) (895) (115)
Comprehensive income attributable to Nelnet, Inc. $ 88,856 24,211 46,211 65,471


NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(Dollars in thousands)
(unaudited)
	Three months ended March 31,

	2021			2020
Net income (loss)		$	122,904		(39,765)
Other comprehensive income (loss):
Net changes related to foreign currency translation adjustments	$	1			0
Net changes related to available-for-sale debt securities:
Unrealized gains (losses) during period, net	4,349			(3,015)
Reclassification of (gains) losses to net income, net	(508)			235
Income tax effect	(922)	2,919		667	(2,113)
Other comprehensive income (loss)		2,920			(2,113)
Comprehensive income (loss)		125,824			(41,878)
Comprehensive loss (income) attributable to noncontrolling interests		694			(767)
Comprehensive income (loss) attributable to Nelnet, Inc.		$	126,518		(42,645)

See accompanying notes to consolidated financial statements.


NELNET, INC. AND SUBSIDIARIES	NELNET, INC. AND SUBSIDIARIES																																																		NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY	CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY																																																		CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
(Dollars in thousands, except share data)	(Dollars in thousands, except share data)																																																		(Dollars in thousands, except share data)
(unaudited)	(unaudited)																																																		(unaudited)
		Nelnet, Inc. Shareholders																																											Nelnet, Inc. Shareholders
		Preferred stock shares	Common stock shares						Preferred stock	Class A common stock	Class B common stock	Additional paid-in capital	Retained earnings	Accumulated other comprehensive (loss) earnings	Noncontrolling interests					Total equity		Preferred stock shares		Common stock shares				Preferred stock			Class A common stock				Class B common stock				Additional paid-in capital				Retained earnings				Accumulated other comprehensive (loss) earnings				Noncontrolling interests			Total equity
				Class A		Class B																							Preferred stock shares				Class A				Class B				Preferred stock				Class A common stock				Class B common stock				Additional paid-in capital		Retained earnings	Accumulated other comprehensive (loss) earnings	Noncontrolling interests	Total equity
Balance as of March 31, 2019		—	28,628,528		11,459,641		$	—	286	115	636	2,321,407	3,552	4,298	2,330,294
Balance as of December 31, 2019																Balance as of December 31, 2019		0			28,458,495		11,271,609		$	0	285				113				5,715				2,377,627						2,972				4,382				2,391,094
Issuance of noncontrolling interests	Issuance of noncontrolling interests	—	—		—		—		—	—	—	—	—	26	26		Issuance of noncontrolling interests		—			—		—		—		—				—				—				—				—				26				26
Net income		—	—		—		—		—	—	—	24,619	—	59	24,678
Net (loss) income																Net (loss) income		—			—		—		—		—			—				—				(40,532)				—				767				(39,765)
Other comprehensive loss	Other comprehensive loss	—	—		—		—		—	—	—	—	(408)	—	(408)		Other comprehensive loss		—			—		—		—		—			—				—				—				(2,113)				—				(2,113)
Distribution to noncontrolling interests		—	—		—		—		—	—	—	—	—	(91)	(91)
Cash dividends on Class A and Class B common stock - $0.18 per share		—	—		—		—		—	—	—	(7,172)	—	—	(7,172)
Issuance of common stock, net of forfeitures		—	10,138		—		—		—	—	1,384	—	—	—	1,384
Compensation expense for stock based awards		—	—		—		—		—	—	1,590	—	—	—	1,590
Repurchase of common stock		—	(419,140)		—		—		(4)	—	(1,940)	(21,739)	—	—	(23,683)

Conversion of common stock		—	180,000		(180,000)		—		2	(2)	—	—	—	—	—
Balance as of June 30, 2019		—	28,399,526		11,279,641		$	—	284	113	1,670	2,317,115	3,144	4,292	2,326,618

Balance as of March 31, 2020		—	28,582,032		11,271,609		$	—	286	113	9,140	2,310,282	859	5,120	2,325,800
Issuance of noncontrolling interests		—	—		—		—		—	—	—	—	—	26	26
Net income		—	—		—		—		—	—	—	86,482	—	128	86,610
Other comprehensive income		—	—		—		—		—	—	—	—	2,374	—	2,374
Distribution to noncontrolling interests	Distribution to noncontrolling interests	—	—		—		—		—	—	—	—	—	(534)	(534)		Distribution to noncontrolling interests		—			—		—		—		—			—				—				—				—				(55)				(55)
Cash dividends on Class A and Class B common stock - $0.20 per share	Cash dividends on Class A and Class B common stock - $0.20 per share	—	—		—		—		—	—	—	(7,733)	—	—	(7,733)		Cash dividends on Class A and Class B common stock - $0.20 per share		—			—		—		—		—			—				—				(7,946)				—				—				(7,946)
Issuance of common stock, net of forfeitures	Issuance of common stock, net of forfeitures	—	23,853		—		—		—	—	1,660	—	—	—	1,660		Issuance of common stock, net of forfeitures		—			148,422		—		—		1			—				2,940				—				—				—				2,941
Compensation expense for stock based awards	Compensation expense for stock based awards	—	—		—		—		—	—	1,857	—	—	—	1,857		Compensation expense for stock based awards		—			—		—		—		—			—				1,738				—				—				—				1,738
Repurchase of common stock	Repurchase of common stock	—	(1,473,049)		—		—		(15)	—	(10,790)	(56,469)	—	—	(67,274)		Repurchase of common stock		—			(24,885)		—		—		—			—				(1,253)				—				—				—				(1,253)
Conversion of common stock		—	100,000		(100,000)		—		1	(1)	—	—	—	—	—
Acquisition of noncontrolling interest		—	—		—		—		—	—	—	(1,250)	—	(750)	(2,000)

Balance as of June 30, 2020		—	27,232,836		11,171,609		$	—	272	112	1,867	2,331,312	3,233	3,990	2,340,786
Impact of adoption of new accounting standard																Impact of adoption of new accounting standard		—			—		—		—		—			—				—				(18,867)				—				—				(18,867)

Balance as of March 31, 2020																Balance as of March 31, 2020		0			28,582,032		11,271,609		$	0	286			113				9,140				2,310,282				859				5,120				2,325,800

Balance as of December 31, 2020																Balance as of December 31, 2020		0			27,193,154		11,155,571		$	0	272			112				3,794				2,621,762				6,102				(3,693)				2,628,349
Issuance of noncontrolling interests																Issuance of noncontrolling interests		—			—		—		—		—			—				—				—				—				1,400				1,400
Net income (loss)																Net income (loss)		—			—		—		—		—			—				—				123,598				—				(694)				122,904
Other comprehensive income																Other comprehensive income		—			—		—		—		—			—				—				—				2,920				—				2,920
Distribution to noncontrolling interests																Distribution to noncontrolling interests		—			—		—		—		—			—				—				—				—				(102)				(102)
Cash dividends on Class A and Class B common stock - $0.22 per share																Cash dividends on Class A and Class B common stock - $0.22 per share		—			—		—		—		—			—				—				(8,437)				—				—				(8,437)
Issuance of common stock, net of forfeitures																Issuance of common stock, net of forfeitures		—			199,442		—		—		2			—				2,089				—				—				—				2,091
Compensation expense for stock based awards																Compensation expense for stock based awards		—			—		—		—		—			—				1,985				—				—				—				1,985
Repurchase of common stock																Repurchase of common stock		—			(26,199)		—		—		—			—				(2,009)				—				—				—				(2,009)

Conversion of common stock																Conversion of common stock		—			1,400		(1,400)		—		—			—				—				—				—				—				0

Balance as of March 31, 2021																Balance as of March 31, 2021		0			27,367,797		11,154,171		$	0	274			112				5,859				2,736,923				9,022				(3,089)				2,749,101

See accompanying notes to consolidated financial statements.

NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
(Dollars in thousands, except share data)
(unaudited)
Nelnet, Inc. Shareholders
Preferred stock shares Common stock shares Preferred stock Class A common stock Class B common stock Additional paid-in capital Retained earnings Accumulated other comprehensive (loss) earnings Noncontrolling interests Total equity
Class A Class B
Balance as of December 31, 2018 — 28,798,464 11,459,641 $ — 288 115 622 2,299,556 3,883 10,315 2,314,779
Issuance of noncontrolling interests — — — — — — — — — 52 52
Net income — — — — — — — 66,210 — 115 66,325
Other comprehensive loss — — — — — — — — (739) — (739)
Distribution to noncontrolling interests — — — — — — — — — (113) (113)
Cash dividends on Class A and Class B common stock - $0.36 per share — — — — — — — (14,403) — — (14,403)
Issuance of common stock, net of forfeitures — 141,529 — — 1 — 3,876 — — — 3,877
Compensation expense for stock based awards — — — — — — 2,958 — — — 2,958
Repurchase of common stock — (720,467) — — (7) — (5,786) (34,248) — — (40,041)
Impact of adoption of new accounting standard — — — — — — — — — (6,077) (6,077)
Conversion of common stock — 180,000 (180,000) — 2 (2) — — — — —
Balance as of June 30, 2019 — 28,399,526 11,279,641 $ — 284 113 1,670 2,317,115 3,144 4,292 2,326,618
Balance as of December 31, 2019 — 28,458,495 11,271,609 $ — 285 113 5,715 2,377,627 2,972 4,382 2,391,094
Issuance of noncontrolling interests — — — — — — — — — 52 52
Net income — — — — — — — 45,950 — 895 46,845
Other comprehensive income — — — — — — — — 261 — 261
Distribution to noncontrolling interests — — — — — — — — — (589) (589)
Cash dividends on Class A and Class B common stock - $0.40 per share — — — — — — — (15,679) — — (15,679)
Issuance of common stock, net of forfeitures — 172,275 — — 1 — 4,600 — — — 4,601
Compensation expense for stock based awards — — — — — — 3,595 — — — 3,595
Repurchase of common stock — (1,497,934) — — (15) — (12,043) (56,469) — — (68,527)
Impact of adoption of new accounting standard — — — — — — — (18,867) — — (18,867)
Conversion of common stock — 100,000 (100,000) — 1 (1) — — — — —
Acquisition of noncontrolling interest — — — — — — — (1,250) — (750) (2,000)
Balance as of June 30, 2020 — 27,232,836 11,171,609 $ — 272 112 1,867 2,331,312 3,233 3,990 2,340,786

~~See accompanying notes to consolidated financial statements.~~


NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Dollars in thousands)
(unaudited)
	Three months ended
	March 31,
	2021		2020
Net income (loss) attributable to Nelnet, Inc.	$	123,598	(40,532)
Net (loss) income attributable to noncontrolling interests	(694)		767
Net income (loss)	122,904		(39,765)
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:
Depreciation and amortization, including debt discounts and loan premiums and deferred origination costs	38,415		48,763
Loan discount accretion	(7,218)		(9,442)
(Negative provision) provision for loan losses	(17,048)		76,299
Derivative market value adjustments	(38,809)		20,602



Proceeds from (payments to) clearinghouse - initial and variation margin, net	38,081		(20,386)

Gain from sale of loans	0		(18,206)


Loss from investments, net	13,849		4,046

Purchases of equity securities - trading	(13,512)		0
Deferred income tax expense (benefit)	15,405		(26,000)
Non-cash compensation expense	2,052		1,857
(Negative provision) provision for beneficial interests and impairment expense	(2,436)		34,087

Increase in loan and investment accrued interest receivable	(114)		(33,167)
(Increase) decrease in accounts receivable	(3,831)		52,185
Decrease in other assets, net	5,147		31,363
Decrease (increase) in the carrying amount of ROU asset	1,418		(1,000)
Decrease in accrued interest payable	(23,174)		(3,411)
Decrease in other liabilities	(10,375)		(42,047)
Decrease in the carrying amount of lease liability	(1,247)		(2,382)
Decrease in due to customers	(70,849)		(217,851)
Net cash provided by (used in) operating activities	48,658		(144,455)
Cash flows from investing activities, net of acquisition:
Purchases and originations of loans	(152,329)		(409,404)
Purchases of loans from a related party	(19,731)		(41,217)
Net proceeds from loan repayments, claims, and capitalized interest	637,275		517,347
Proceeds from sale of loans	0		90,461
Purchases of available-for-sale securities	(44,335)		(29,658)
Proceeds from sales of available-for-sale securities	18,077		22,197
Proceeds from beneficial interest in loan securitizations	8,603		11,264
Purchases of other investments	(71,590)		(32,892)
Proceeds from other investments	110,290		3,135
Purchases of property and equipment	(17,898)		(25,561)



Net cash provided by investing activities	$	468,362	105,672

NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Dollars in thousands)
(unaudited)
Six months ended
June 30,
2020 2019
Net income attributable to Nelnet, Inc. $ 45,950 66,210
Net income attributable to noncontrolling interests 895 115
Net income 46,845 66,325
Adjustments to reconcile net income to net cash used in operating activities:
Depreciation and amortization, including debt discounts and loan premiums and deferred origination costs 99,282 94,121
Loan discount accretion (19,196) (18,806)
Provision for loan losses 79,297 16,000
Derivative market value adjustments 24,513 67,635
Proceeds from termination of derivative instruments — 2,119
Payments to clearinghouse - initial and variation margin, net (24,453) (77,229)
Gain on sale of loans (18,206) (1,712)
Gain from investments, net (48,402) (2,970)
(Gain) loss on repurchases and extinguishment of debt (403) 1,801
Deferred income tax benefit (14,762) (15,023)
Non-cash compensation expense 3,581 3,138
Impairment expense 34,419 —
Increase in accrued interest receivable (123,276) (44,967)
Decrease (increase) in accounts receivable 41,608 (5,972)
Decrease (increase) in other assets, net 22,992 (6,065)
Decrease in the carrying amount of ROU asset 5,948 4,307
Decrease in accrued interest payable (14,525) (5,208)
Decrease in other liabilities (26,817) (504)
Decrease in the carrying amount of lease liability (4,829) (4,164)
Decrease in due to customers (169,217) (90,661)
Net cash used in operating activities (105,601) (17,835)
Cash flows from investing activities:
Purchases of loans (872,987) (997,123)
Purchases of loans from a related party (75,118) (32,580)
Net proceeds from loan repayments, claims, and capitalized interest 1,800,286 1,889,084
Proceeds from sale of loans 90,465 42,215
Purchases of available-for-sale securities (112,675) (1,010)
Proceeds from sales of available-for-sale securities 23,372 192
Proceeds from beneficial interest in loan securitizations 21,765 968
Purchases of other investments (117,598) (26,314)
Proceeds from other investments 6,770 23,763
Purchases of property and equipment (46,994) (43,715)
Net cash provided by investing activities 717,286 855,480
Cash flows from financing activities:
Payments on bonds and notes payable (2,073,710) (2,007,483)
Proceeds from issuance of bonds and notes payable 1,252,360 1,092,186
Payments of debt issuance costs (5,863) (5,515)
Payments to extinguish debt — (1,394)
Dividends paid (15,679) (14,403)
Repurchases of common stock (68,527) (40,041)
Proceeds from issuance of common stock 781 724
Acquisition of noncontrolling interest (2,000) —
Distribution to noncontrolling interests (333) (113)
Net cash used in financing activities (912,971) (976,039)
Net decrease in cash, cash equivalents, and restricted cash (301,286) (138,394)
Cash, cash equivalents, and restricted cash, beginning of period 1,222,601 1,192,391
Cash, cash equivalents, and restricted cash, end of period $ 921,315 1,053,997


NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued)
	Three months ended
	March 31,
	2021		2020
Cash flows from financing activities:
Payments on bonds and notes payable	$	(584,303)	(1,263,204)
Proceeds from issuance of bonds and notes payable	7,800		1,193,388
Payments of debt issuance costs	(614)		(4,854)


Increase in bank deposits, net	57,197		0
Dividends paid	(8,437)		(7,946)
Repurchases of common stock	(2,009)		(1,253)
Proceeds from issuance of common stock	381		411

Issuance of noncontrolling interests	1,940		0
Distribution to noncontrolling interests	(102)		(22)
Net cash used in financing activities	(528,147)		(83,480)
Effect of exchange rate changes on cash	(77)		0
Net decrease in cash, cash equivalents, and restricted cash	(11,204)		(122,263)
Cash, cash equivalents, and restricted cash, beginning of period	958,395		1,222,601
Cash, cash equivalents, and restricted cash, end of period	$	947,191	1,100,338


Supplemental disclosures of cash flow information:
Cash disbursements made for interest	$	39,686	125,184
Cash disbursements made for income taxes, net of refunds and credits received (a)	$	199	80
Cash disbursements made for operating leases	$	2,098	2,702
Non-cash operating, investing, and financing activity:
ROU assets obtained in exchange for lease obligations	$	740	1,411
Receipt of beneficial interest in consumer loan securitizations	$	0	38,490
Distribution to noncontrolling interest	$	0	33

NELNET, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued)
(Dollars in thousands)
(unaudited)
Six months ended
June 30,
2020 2019
Supplemental disclosures of cash flow information:
Cash disbursements made for interest $ 209,170 354,902
Cash disbursements made for income taxes, net of refunds and credits received $ 7,949 11,529
Cash disbursements made for operating leases $ 5,442 4,792
Noncash operating, investing, and financing activity:
ROU assets obtained in exchange for lease obligations $ 3,265 3,298
Receipt of beneficial interest in consumer loan securitizations $ 38,490 7,921
Distribution to noncontrolling interest $ 33 —

~~Supplemental disclosures~~(a) For the three months ended March 31, 2021 and 2020, respectively, the Company utilized $2.0 million and $9.4 million, respectively, of ~~noncash activities regarding the adoption of the new accounting standard for measurement of credit losses on financial instruments on January 1, 2020 are contained in note 1.~~federal and state tax credits related primarily to renewable energy.

The following table provides a reconciliation of cash, cash equivalents, and restricted cash reported in the consolidated balance sheets to the total of the amounts reported in the consolidated statements of cash flows.


		As of		As of	As of	As of		As of		As of	As of	As of
		June 30, 2020		December 31, 2019	June 30, 2019	December 31, 2018		March 31, 2021		December 31, 2020	March 31, 2020	December 31, 2019
Total cash and cash equivalents	Total cash and cash equivalents	$	67,540	133,906	84,400	121,347	Total cash and cash equivalents	$	144,229	121,249	204,844	133,906
Restricted cash	Restricted cash	585,236		650,939	690,580	701,366	Restricted cash	609,881		553,175	675,589	650,939
Restricted cash - due to customers	Restricted cash - due to customers	268,539		437,756	279,017	369,678	Restricted cash - due to customers	193,081		283,971	219,905	437,756
Cash, cash equivalents, and restricted cash	Cash, cash equivalents, and restricted cash	$	921,315	1,222,601	1,053,997	1,192,391	Cash, cash equivalents, and restricted cash	$	947,191	958,395	1,100,338	1,222,601

See accompanying notes to consolidated financial statements.

NELNET, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Dollars in thousands, except per share amounts, unless otherwise noted)

(unaudited)

1. Basis of Financial Reporting

The accompanying unaudited consolidated financial statements of Nelnet, Inc. and subsidiaries (the “Company”) as of ~~June 30, 2020~~March 31, 2021 and for the three ~~and six~~ months ended ~~June 30,~~March 31, 2021 and 2020 ~~and 2019~~ have been prepared on the same basis as the audited consolidated financial statements for the year ended December 31, ~~2019~~2020 and, in the opinion of the Company’s management, the unaudited consolidated financial statements reflect all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of results of operations for the interim periods presented. The preparation of financial statements in conformity with U.S. generally accepted accounting principles requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. Actual results could differ from those estimates. Operating results for the three ~~and six~~ months ended ~~June 30, 2020~~March 31, 2021 are not necessarily indicative of the results for the year ending December 31, ~~2020.~~2021. The unaudited consolidated financial statements should be read in conjunction with the Company’s Annual Report on Form 10-K for the year ended December 31, ~~2019~~2020 (the ~~"2019~~"2020 Annual Report").

~~Reclassifications~~

~~Certain amounts previously reported have been reclassified to conform to the current period presentation. These reclassifications include:~~

•~~Reclassifying the line item "accrued interest receivable" on the Company's consolidated balance sheet to "loans and accrued interest receivable" and "investments"; and~~

•~~Reclassifying "gain on sale of loans" that was previously included in "other income" to a new line item on the Company's consolidated statements of income.~~

~~Accounting Standard Adopted in 2020~~

~~In June 2016, the Financial Accounting Standards Board (“FASB”) issued~~ ~~ASU No. 2016-13,~~ ~~Financial Instruments – Credit Losses~~ (“ASC 326”), which replaces the incurred loss methodology with an expected loss methodology that is referred to as the current expected credit loss ("CECL") methodology. Since its original issuance in 2016, the FASB has issued several updates to the original ASU.

The CECL methodology utilizes a lifetime “expected credit loss” measurement objective for the recognition of credit losses for financial assets measured at amortized cost at the time the financial asset is originated or acquired, including, for the Company, loans receivable, accounts receivable, and held-to-maturity beneficial interests in loan securitizations. The expected credit losses are adjusted each period for changes in expected lifetime credit losses. In addition, ASC 326 made changes to the accounting for available-for-sale debt securities. For available-for-sale debt securities where fair value is less than amortized cost, credit-related impairment, if any, is recognized through an allowance for credit losses and adjusted each period for changes in credit risk.

On January 1, 2020, the Company adopted ASC 326 using the modified retrospective method for all financial assets measured at amortized cost. Results for reporting periods beginning after January 1, 2020 are presented under ASC 326 (recognizing estimated credit losses expected to occur over the asset's remaining life) while prior period amounts continue to be reported in accordance with previously applicable GAAP (recognizing estimated credit losses using an incurred loss model); therefore, the comparative information for 2019 is not comparable to the information presented for 2020. Adoption of the new guidance primarily impacted the allowance for loan losses related to the Company's loan portfolio. Upon adoption, the Company recorded an increase to the allowance for loan losses of $91.0 million, which included a reclassification of the non-accretable discount balance and premiums related to loans purchased with evidence of credit deterioration, and decreased retained earnings, net of tax, by $18.9 million. The following table illustrates the impact of the adoption of ASC 326.

Balances at
December 31, 2019 Impact of ASC 326 adoption Balances at
January 1, 2020
Assets
Loans and accrued interest receivable, net of allowance
Loans receivable $ 20,798,719 — 20,798,719
Accrued interest receivable 733,497 — 733,497
Loan discount, net (35,036) 33,790 (1,246)
Non-accretable discount (32,398) 32,398 —
Allowance for loan losses (61,914) (91,014) (152,928)
Loans and accrued interest receivable, net of allowance 21,402,868 (24,826) 21,378,042
Liabilities
Other liabilities (deferred taxes) 303,781 (5,958) 297,823
Equity
Retained earnings 2,377,627 (18,868) 2,358,759

The Company adopted ASC 326 using the prospective transition approach for loans receivable purchased with credit deterioration ("PCD") that were previously classified as purchased credit impaired ("PCI"). In accordance with the standard, the Company did not reassess whether PCI assets met the criteria of PCD assets as of the date of adoption. On January 1, 2020, the unamortized cost basis of the PCD assets were adjusted to reflect the addition of $32.4 million in the allowance for loan losses (as reflected in the table above). The remaining noncredit premium on these loans as of January 1, 2020 (based on the adjusted amortized cost basis) will be amortized into interest income over the life of the loans. Changes to the allowance for loan losses on these loans after adoption are recorded through provision expense.

~~Summary of Significant Accounting Policies Affected by Implementation of ASC 326~~

~~Allowance for Loan Losses~~

The allowance for loan losses is a valuation account that is deducted from the loans’ amortized cost basis to present the net amount expected to be collected on the loans as of the balance sheet date. Such allowance is based on the credit losses expected to arise over the life of the asset which includes consideration of prepayments. Loans are charged off when management determines the loan is uncollectible. Charge-offs are recognized as a reduction to the allowance for loan losses. Expected recoveries of amounts previously charged off, not to exceed the aggregate of the amount previously charged off, are included in the estimate of the allowance for loan losses at the balance sheet date.

The Company aggregates loans with similar risk characteristics into homogeneous pools to estimate its expected credit losses. The Company continuously evaluates such pooling decisions and adjusts as needed from period to period as risk characteristics change.

~~The Company determines its estimated credit losses for the following financial assets as follows:~~

~~Loans receivable~~

Management has determined that the federally insured, private education, and consumer loan portfolios each meet the definition of a portfolio segment, which is defined as the level at which an entity develops and documents a systematic method for determining its allowance for loan losses. Accordingly, the portfolio segment disclosures are presented on this basis in note 2 for each of these portfolios. The Company does not disaggregate its portfolio segment loan portfolios into classes of financing receivables.

The Company utilizes an undiscounted cash flow methodology in determining its lifetime expected credit losses on its federally insured and private education loan portfolios and a remaining life methodology for its consumer loan portfolio. Management estimates the allowance balance using relevant available information, from internal and external sources, relating to past events, current conditions, and reasonable and supportable forecasts. The Company has determined that, for modeling current expected credit losses, in general, the Company can reasonably estimate expected losses that incorporate current and forecasted economic conditions up to a one-year period. After this "reasonable and supportable" period, the Company uses a reversion period to the Company's actual long-term historical loss experience over a full economic life cycle. Historical credit loss experience provides

the basis for the estimation of expected credit losses. Qualitative and quantitative adjustments to historical loss information are made separately on each of the Company’s federally insured, private education, and consumer loan portfolios.

Qualitative and quantitative adjustments related to current conditions and the reasonable and supportable forecast period consider all of the following for the Company’s federally insured loan portfolio: loans in repayment versus those in nonpaying status; delinquency status; trends in defaults in the portfolio based on Company and industry data; past experience; trends in student loan claims rejected for payment by guarantors; changes in federal student loan programs; current economic conditions, including changes in unemployment rates; and other relevant qualitative factors. The federal government guarantees 97 percent of the principal of and the interest on federally insured student loans disbursed on and after July 1, 2006 (and 98 percent for those loans disbursed on and after October 1, 1993 and prior to July 1, 2006), which limits the Company’s loss exposure on the outstanding balance of the Company’s federally insured portfolio. Student loans disbursed prior to October 1, 1993 are fully insured.

Qualitative and quantitative adjustments related to current conditions and the reasonable and supportable forecast period consider all of the following for the Company’s private education loans: loans in repayment versus those in a nonpaying status; delinquency status; type of program; trends in defaults in the portfolio based on Company and industry data; past experience; current economic conditions, including changes in unemployment rates and gross domestic product growth; and other relevant qualitative factors. The Company places private education loans on nonaccrual status when the collection of principal and interest is 90 days past due and charges off the loan when the collection of principal and interest is 120 days past due. Collections, if any, are reflected as a recovery through the allowance for loan losses.

Qualitative and quantitative adjustments related to current conditions and a reasonable and supportable forecast period consider all of the following for the Company's consumer loans: delinquency status; type of program; trends in defaults in the portfolio based on Company and industry data; past experience; current economic conditions; and other relevant qualitative factors. The Company places consumer loans on nonaccrual status when the collection of principal and interest is 90 days past due and charges off the loan when the collection of principal and interest is 120 days or 180 days past due, depending on type of loan program. Collections, if any, are reflected as a recovery through the allowance for loan losses.

~~Purchased Loans Receivable with Credit Deterioration (“PCD”)~~

The Company has purchased federally insured rehabilitation loans that have experienced more than insignificant credit deterioration since origination. Rehabilitation loans are loans that have previously defaulted, but for which the borrower has made a specified number of on-time payments. Although rehabilitation loans benefit from the same guarantees as other federally insured loans, rehabilitation loans have generally experienced redefault rates that are higher than default rates for federally insured loans that have not previously defaulted. These PCD loans are recorded at the amount paid. An allowance for loan losses is determined using the same methodology as for other loans held for investment. The sum of the loans’ purchase price and allowance for loan losses becomes its initial amortized cost basis. The difference between the initial amortized cost basis and the par value of the loan is a noncredit discount or premium, which is amortized or accreted into interest income over the life of the loan. Subsequent changes to the allowance for credit losses are recorded through provision expense.

~~Loan Accrued Interest Receivable~~

~~The Company has elected to present its loan accrued interest receivable balance combined in its consolidated balance sheets with the loans receivable amortized cost balance.~~

For the Company’s federally insured loan portfolio, the Company has elected to measure an allowance for credit losses for accrued interest receivables. For federally insured loans, accrued interest receivable is typically charged-off when the contractual payment of principal or interest has become greater than 270 days past due. Charge-offs of accrued interest receivable are recognized as a reduction to the allowance for loan losses.

For the Company’s private education and consumer loan portfolios, the Company has elected not to measure an allowance for credit losses for accrued interest receivables. For private education and consumer loans, the accrual of interest is discontinued when the contractual payment of principal or interest has become 90 days past due. Charge-offs of accrued interest receivable are recognized by reversing interest income.

2. Loans and Accrued Interest Receivable and Allowance for Loan Losses

Loans and accrued interest receivable consisted of the following:


		As of		As of		As of		As of
		June 30, 2020		December 31, 2019		March 31, 2021		December 31, 2020
Federally insured student loans:	Federally insured student loans:				Federally insured student loans:
Stafford and other	Stafford and other	$	4,439,492	4,684,314	Stafford and other	$	4,283,566	4,383,000
Consolidation	Consolidation	14,948,379		15,644,229	Consolidation	14,321,817		14,746,173
Total	Total	19,387,871		20,328,543	Total	18,605,383		19,129,173
Private education loans	Private education loans	293,218		244,258	Private education loans	314,048		320,589
Private education loans - Nelnet Bank					Private education loans - Nelnet Bank	79,231		17,543
Consumer loans	Consumer loans	149,308		225,918	Consumer loans	110,792		109,346
		19,830,397		20,798,719		19,109,454		19,576,651
Accrued interest receivable	Accrued interest receivable	856,880		733,497	Accrued interest receivable	794,561		794,611
Loan discount, net of unamortized loan premiums and deferred origination costs	Loan discount, net of unamortized loan premiums and deferred origination costs	(16,959)		(35,036)	Loan discount, net of unamortized loan premiums and deferred origination costs	(9,091)		(9,908)
Non-accretable discount		—		(32,398)

Allowance for loan losses:	Allowance for loan losses:				Allowance for loan losses:
Federally insured loans	Federally insured loans	(144,829)		(36,763)	Federally insured loans	(121,846)		(128,590)
Private education loans	Private education loans	(25,535)		(9,597)	Private education loans	(20,670)		(19,529)
Private education loans - Nelnet Bank					Private education loans - Nelnet Bank	(744)		(323)
Consumer loans	Consumer loans	(39,081)		(15,554)	Consumer loans	(14,134)		(27,256)
		$	20,460,873	21,402,868		$	19,737,530	20,185,656

On January 30, 2020, the Company sold $124.2 million (par value) of consumer loans to an unrelated third party who securitized such loans. The Company recognized a $18.2 million (pre-tax) gain as part of this transaction. As partial consideration received for the consumer loans sold, the Company received a 31.4 percent residual interest in the consumer loan securitization that is included in "investments" on the Company's consolidated balance sheet.

Subsequent to June 30, 2020, the Company made the decision to sell an additional $60.8 million (par value) of consumer loans to an unrelated third party who securitized such loans. As of June 30, 2020, these loans were classified as held for investment and are included in the table above. As partial consideration received for the consumer loans sold, the Company received a 25.4 percent residual interest in the consumer loan securitization. The Company currently anticipates recognizing a gain in the third quarter of 2020 of $14.8 million (pre-tax) from the sale of those loans.

128

Activity in the Allowance for Loan Losses

The following table presents the activity in the allowance for loan losses by portfolio segment.


		Balance at beginning of period		Impact of ASC 326 adoption	Provision for loan losses	Charge-offs	Recoveries	Initial allowance on loans purchased with credit deterioration (a)	Loan sale	Balance at end of period		Balance at beginning of period		Impact of ASC 326 adoption	Provision (negative provision) for loan losses	Charge-offs	Recoveries	Initial allowance on loans purchased with credit deterioration (a)	Loan sales	Balance at end of period
		Three months ended June 30, 2020																		Three months ended March 31, 2021
Federally insured loans	Federally insured loans	$	146,759	—	(1,950)	(6,080)	—	6,100	—	144,829	Federally insured loans	$	128,590	—	(7,483)	(61)	0	800	0	121,846
Private education loans	Private education loans	23,056		—	2,322	(26)	183	—	—	25,535	Private education loans	19,529		—	1,431	(493)	202	0	1	20,670
Private education loans - Nelnet Bank											Private education loans - Nelnet Bank	323		—	422	0	0	0	(1)	744
Consumer loans	Consumer loans	39,053		—	2,627	(2,820)	221	—	—	39,081	Consumer loans	27,256		—	(11,418)	(1,950)	246	0	0	14,134
		$	208,868	—	2,999	(8,926)	404	6,100	—	209,445		$	175,698	—	(17,048)	(2,504)	448	800	0	157,394

		Three months ended June 30, 2019																		Three months ended March 31, 2020
Federally insured loans	Federally insured loans	$	40,934	—	2,000	(3,878)	—	—	—	39,056	Federally insured loans	$	36,763	72,291	39,323	(6,318)	0	4,700	0	146,759
Private education loans	Private education loans	10,587		—	—	(588)	158	—	—	10,157	Private education loans	9,597		4,797	9,800	(1,330)	192	0	0	23,056

Consumer loans	Consumer loans	10,257		—	7,000	(2,652)	273	—	(1,500)	13,378	Consumer loans	15,554		13,926	27,176	(4,350)	247	0	(13,500)	39,053
		$	61,778	—	9,000	(7,118)	431	—	(1,500)	62,591		$	61,914	91,014	76,299	(11,998)	439	4,700	(13,500)	208,868

		Six months ended June 30, 2020
Federally insured loans		$	36,763	72,291	37,373	(12,398)	—	10,800	—	144,829
Private education loans		9,597		4,797	12,121	(1,355)	375	—	—	25,535
Consumer loans		15,554		13,926	29,803	(7,170)	468	—	(13,500)	39,081
		$	61,914	91,014	79,297	(20,923)	843	10,800	(13,500)	209,445

		Six months ended June 30, 2019
Federally insured loans		$	42,310	—	4,000	(7,254)	—	—	—	39,056
Private education loans		10,838		—	—	(1,070)	389	—	—	10,157
Consumer loans		7,240		—	12,000	(4,658)	296	—	(1,500)	13,378
		$	60,388	—	16,000	(12,982)	685	—	(1,500)	62,591

a) During the three ~~and six~~ months ended ~~June 30,~~March 31, 2021 and 2020, the Company acquired ~~$292.7~~$54.0 million (par value) and ~~$583.9~~$291.2 million (par value), respectively, of federally insured rehabilitation ~~loans. These~~ loans that met the definition of PCD loans when they were purchased by the Company. The Company estimated that the expected credit losses relating to these loans was $6.1 million and $10.8 million, respectively, at the time of purchase. The noncredit discount recorded as part of these acquisitions will be recognized into interest income using an effective yield over the life of the loans.

InBeginning in March 2020, the ~~rapid outbreak of the respiratory~~coronavirus disease ~~caused by a novel strain of coronavirus, coronavirus~~ 2019 ~~or COVID-19~~ ("COVID-19")~~, was declared a global~~ pandemic ~~by the World Health Organization and a national emergency by the President, and~~has caused significant disruptions in the U.S. and world economies. Apart from the impact of the adoption of ASC 326 effective January 1, 2020, the Company’s allowance for loan losses increased during the first quarter of 2020 primarily as a result of the COVID-19 pandemic and its effects on ~~current and forecasted~~ economic conditions.

The ~~Company's~~Company recorded a negative provision ~~expense~~for loan losses for its federally insured and consumer loan portfolios for the three months ended ~~June 30, 2020 was also impacted by the Company's~~March 31, 2021 due to management's estimate of certain continued improved economic conditions (including the improvement in certain macroeconomic variables (unemployment rates, gross domestic product, and consumer price index) used in the Company's loan loss models) as of ~~June 30, 2020 than what was~~March 31, 2021 in comparison to management's estimate of economic conditions used ~~by the Company~~ to determine the allowance for loan losses as of December 31, 2020. The Company recorded a provision expense on its private education loan portfolio during the three months ended March 31, ~~2020. These~~2021 as a result of an increase of loans in forbearance, which was partially offset by management's estimate of certain continued improved economic conditions were partially offset by the Company extending its reversion period (to the Company's actual long-term historical loss experience) as of June 30, 2020, as the Company currently believes the economy will take longer to recover from the COVID-19 pandemic than what was originally estimated as of March 31, ~~2020.~~

~~The Company's total~~2021 in comparison to management's estimate of economic conditions used to determine the allowance for loan losses as of $209.4 million at June 30, 2020 represents reserves equal to 0.7% of the Company's federally insured loans (or 29.1% of the risk sharing component of the loans that is not covered by the federal guaranty), 8.7% of the Company's private education loans, and 26.2% of the Company's consumer loans.December 31, 2020.

139

Loan Status and Delinquencies

The key credit quality indicators for the Company's federally insured, private education, and consumer loan portfolios are loan status, including delinquencies. The impact of changes in loan status is incorporated into the allowance for loan losses calculation. Delinquencies have the potential to adversely impact the Company’s earnings through increased servicing and collection costs and account charge-offs. The table below shows the Company’s loan status and delinquency amounts.

As of June 30, 2020 As of December 31, 2019 As of June 30, 2019
Federally insured loans:
Loans in-school/grace/deferment $ 936,746 4.8 % $ 1,074,678 5.3 % $ 1,222,021 5.8 %
Loans in forbearance 5,370,466 27.7 1,339,821 6.6 1,420,120 6.7
Loans in repayment status:
Loans current 12,984,175 99.3 % 15,410,993 86.0 % 16,055,368 86.7 %
Loans delinquent 31-60 days 2,057 — 650,796 3.6 677,113 3.7
Loans delinquent 61-90 days 165 — 428,879 2.4 443,988 2.4
Loans delinquent 91-120 days 23 — 310,851 1.7 269,688 1.5
Loans delinquent 121-270 days 101 — 812,107 4.5 755,093 4.1
Loans delinquent 271 days or greater 94,138 0.7 300,418 1.8 310,741 1.6
Total loans in repayment 13,080,659 67.5 100.0 % 17,914,044 88.1 100.0 % 18,511,991 87.5 100.0 %
Total federally insured loans 19,387,871 100.0 % 20,328,543 100.0 % 21,154,132 100.0 %
Accrued interest receivable 853,473 730,059 720,887
Loan discount, net of unamortized premiums and deferred origination costs (19,116) (35,822) (38,808)
Non-accretable discount (a) — (28,036) (28,527)
Allowance for loan losses (144,829) (36,763) (39,056)
Total federally insured loans and accrued interest receivable, net of allowance for loan losses $ 20,077,399 $ 20,957,981 $ 21,768,628
Private education loans:
Loans in-school/grace/deferment $ 3,971 1.3 % $ 4,493 1.8 % $ 3,912 2.0 %
Loans in forbearance 21,890 7.5 3,108 1.3 1,143 0.6
Loans in repayment status:
Loans current 265,720 99.4 % 227,013 95.9 % 183,414 94.7 %
Loans delinquent 31-60 days 680 0.2 2,814 1.2 3,491 1.8
Loans delinquent 61-90 days 244 0.1 1,694 0.7 1,658 0.9
Loans delinquent 91 days or greater 713 0.3 5,136 2.2 5,134 2.6
Total loans in repayment 267,357 91.2 100.0 % 236,657 96.9 100.0 % 193,697 97.4 100.0 %
Total private education loans 293,218 100.0 % 244,258 100.0 % 198,752 100.0 %
Accrued interest receivable 1,961 1,558 1,113
Loan premium, net of unaccreted discount 813 46 (880)
Non-accretable discount (a) — (4,362) (5,008)
Allowance for loan losses (25,535) (9,597) (10,157)
Total private education loans and accrued interest receivable, net of allowance for loan losses $ 270,457 $ 231,903 $ 183,820
Consumer loans:
Loans in deferment $ 3,274 2.2 % $ — $ —
Loans in repayment status:
Loans current 142,540 97.6 % 220,404 97.5 % 234,944 98.8 %
Loans delinquent 31-60 days 938 0.7 2,046 0.9 1,254 0.5
Loans delinquent 61-90 days 1,078 0.7 1,545 0.7 824 0.3
Loans delinquent 91 days or greater 1,478 1.0 1,923 0.9 930 0.4
Total loans in repayment 146,034 97.8 100.0 % 225,918 100.0 % 237,952 100.0 %
Total consumer loans 149,308 100.0 % 225,918 237,952
Accrued interest receivable 1,446 1,880 1,846
Loan premium 1,344 740 736
Allowance for loan losses (39,081) (15,554) (13,378)
Total consumer loans and accrued interest receivable, net of allowance for loan losses $ 113,017 $ 212,984 $ 227,156

(a) Upon adoption of ASC 326 on January 1, 2020, the Company reclassified the non-accretable discount balance related to loans purchased with evidence of credit deterioration to allowance for loan losses.


	As of March 31, 2021						As of December 31, 2020						As of March 31, 2020
Federally insured loans:
Loans in-school/grace/deferment	$	1,006,605	5.4	%			$	1,036,028	5.4	%			$	1,111,139	5.5	%
Loans in forbearance	1,936,553		10.4				1,973,175		10.3				2,131,735		10.6
Loans in repayment status:
Loans current	13,787,038				88.0	%	13,683,054				84.9	%	14,618,767				86.3	%
Loans delinquent 31-60 days	425,599				2.7		633,411				3.9		581,665				3.4
Loans delinquent 61-90 days	234,871				1.5		307,936				1.9		405,575				2.4
Loans delinquent 91-120 days	125,471				0.8		800,257				5.0		267,145				1.6
Loans delinquent 121-270 days	1,026,050				6.6		674,975				4.2		756,241				4.5
Loans delinquent 271 days or greater	63,196				0.4		20,337				0.1		312,785				1.8
Total loans in repayment	15,662,225		84.2		100.0	%	16,119,970		84.3		100.0	%	16,942,178		83.9		100.0	%
Total federally insured loans	18,605,383		100.0	%			19,129,173		100.0	%			20,185,052		100.0	%
Accrued interest receivable	791,199						791,453						763,924
Loan discount, net of unamortized premiums and deferred origination costs	(14,608)						(14,505)						(5,732)

Allowance for loan losses	(121,846)						(128,590)						(146,759)
Total federally insured loans and accrued interest receivable, net of allowance for loan losses	$	19,260,128					$	19,777,531					$	20,796,485
Private education loans:
Loans in-school/grace/deferment	$	10,405	3.3	%			$	5,049	1.6	%			$	4,783	1.7	%
Loans in forbearance	7,567		2.4				2,359		0.7				11,428		4.2
Loans in repayment status:
Loans current	292,840				98.9	%	310,036				99.0	%	252,611				97.9	%
Loans delinquent 31-60 days	1,343				0.5		1,099				0.4		1,606				0.6
Loans delinquent 61-90 days	843				0.3		675				0.2		961				0.4
Loans delinquent 91 days or greater	1,050				0.3		1,371				0.4		2,821				1.1
Total loans in repayment	296,076		94.3		100.0	%	313,181		97.7		100.0	%	257,999		94.1		100.0	%
Total private education loans	314,048		100.0	%			320,589		100.0	%			274,210		100.0	%
Accrued interest receivable	2,303						2,131						1,716
Loan premium, net of unaccreted discount	2,673						2,691						(138)

Allowance for loan losses	(20,670)						(19,529)						(23,056)
Total private education loans and accrued interest receivable, net of allowance for loan losses	$	298,354					$	305,882					$	252,732
Private education loans - Nelnet Bank:
Loans in-school/grace/deferment	$	82	0.1	%			$	0	0	%
Loans in forbearance	29		0				29		0.2
Loans in repayment status:
Loans current	79,120				100.0	%	17,514				100.0	%
Loans delinquent 31-60 days	0				0		0				0
Loans delinquent 61-90 days	0				0		0				0
Loans delinquent 91 days or greater	0				0		0				0
Total loans in repayment	79,120		99.9		100.0	%	17,514		99.8		100.0	%
Total private education loans	79,231		100.0	%			17,543		100.0	%
Accrued interest receivable	125						26
Loan premium, net of unaccreted discount	999						266

Allowance for loan losses	(744)						(323)
Total private education loans and accrued interest receivable, net of allowance for loan losses	$	79,611					$	17,512

1410

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act") was signed into law. The CARES Act, among other things, provides broad relief, effective March 13, 2020 through September 30, 2020, for borrowers that have student loans owned by the Department of Education (the "Department"). This relief package excluded Federal Family Education Loan Program ("FFELP" or "FFEL Program"), private education, and consumer loans. Although the Company's loans are excluded from the provisions of the CARES Act, the Company is providing relief for its borrowers.


Consumer loans:
Loans in deferment	$	306	0.3	%			$	829	0.8	%			$	0
Loans in repayment status:
Loans current	108,126				97.9	%	105,650				97.4	%	141,840		97.3	%
Loans delinquent 31-60 days	760				0.7		954				0.9		1,525		1.0
Loans delinquent 61-90 days	577				0.5		804				0.7		851		0.6
Loans delinquent 91 days or greater	1,023				0.9		1,109				1.0		1,587		1.1
Total loans in repayment	110,486		99.7		100.0	%	108,517		99.2		100.0	%	145,803		100.0	%
Total consumer loans	110,792		100.0	%			109,346		100.0	%			145,803
Accrued interest receivable	934						1,001						1,133
Loan premium	1,845						1,640						1,108
Allowance for loan losses	(14,134)						(27,256)						(39,053)
Total consumer loans and accrued interest receivable, net of allowance for loan losses	$	99,437					$	84,731					$	108,991

In addition, for private education loans, effective March 13, 2020 through September 30, 2020, the Company is delaying final demand letters and default activity, while replacing collection calls with borrower outreach on relief options. For both federally insured and private education loans, effective March 13, 2020 through September 30, 2020, borrower late fees are being waived and borrower payments made after March 13, 2020 are refunded upon a borrower's request.

For the majority of the Company's consumer loans, borrowers are generally being offered, upon request and/or documented evidence of financial distress, a two-month deferral of payments, with an option of additional deferrals if the COVID-19 pandemic continues. In addition, effective March 13, 2020 through September 30, 2020, the majority of fees (non-sufficient funds, late charges, check fees) and credit bureau reporting are currently suspended. The specific relief terms on the Company's consumer loan portfolio vary depending on the loan program and servicer of such loans.

~~The Company will continue to review whether additional and/or extended borrower relief policies and activities are needed.~~

Nonaccrual Status

The Company does not place federally insured loans on nonaccrual status due to the government guaranty. The amortized cost of private and consumer loans on nonaccrual status, as well as the allowance for loan losses related to such loans, as of December 31, ~~2019~~2020 and ~~June 30, 2020,~~March 31, 2021, was not material.

Amortized Cost Basis by Origination Year

The following table presents the amortized cost of the Company's private education and consumer loans by loan status and delinquency amount as of ~~June 30, 2020~~March 31, 2021 based on year of origination. Effective July 1, 2010, no new loan originations can be made under the FFEL Program and all new federal loan originations must be made under the Federal Direct Loan Program. As such, all the Company’s federally insured loans were originated prior to July 1, 2010.

Six months ended June 30, 2020 2019 2018 2017 2016 Prior Years Total
Private education loans:
Loans in school/grace/deferment $ — 386 — — 405 3,180 3,971
Loans in forbearance — 6,947 169 — 641 14,133 21,890
Loans in repayment status:
Loans current 32,868 90,929 1,021 — 5,638 135,264 265,720
Loans delinquent 31-60 days — 59 — — — 621 680
Loans delinquent 61-90 days — — — — — 244 244
Loans delinquent 91 days or greater — — — — — 713 713
Total loans in repayment 32,868 90,988 1,021 — 5,638 136,842 267,357
Total private education loans $ 32,868 98,321 1,190 — 6,684 154,155 293,218
Accrued interest receivable 1,961
Loan premium, net of unaccreted discount 813
Allowance for loan losses (25,535)
Total private education loans and accrued interest receivable, net of allowance for loan losses $ 270,457
Consumer loans:
Loans in deferment $ — 1,352 1,893 29 — — 3,274
Loans in repayment status:
Loans current 76,002 29,953 31,955 4,630 — — 142,540
Loans delinquent 31-60 days 349 348 178 63 — — 938
Loans delinquent 61-90 days 289 447 297 45 — — 1,078
Loans delinquent 91 days or greater 211 652 586 29 — — 1,478
Total loans in repayment 76,851 31,400 33,016 4,767 — — 146,034
Total consumer loans $ 76,851 32,752 34,909 4,796 — — 149,308
Accrued interest receivable 1,446
Loan premium 1,344
Allowance for loan losses (39,081)
Total consumer loans and accrued interest receivable, net of allowance for loan losses $ 113,017


	Three months ended March 31, 2021		2020	2019	2018	2017	Prior years	Total
Private education loans:
Loans in school/grace/deferment	$	216	2,159	4,948	0	0	3,082	10,405
Loans in forbearance	0		488	1,288	131	0	5,660	7,567
Loans in repayment status:
Loans current	1,069		101,577	67,914	636	0	121,644	292,840
Loans delinquent 31-60 days	0		10	114	0	0	1,219	1,343
Loans delinquent 61-90 days	0		0	59	0	0	784	843
Loans delinquent 91 days or greater	0		0	120	0	0	930	1,050
Total loans in repayment	1,069		101,587	68,207	636	0	124,577	296,076
Total private education loans	$	1,285	104,234	74,443	767	0	133,319	314,048
Accrued interest receivable								2,303
Loan premium, net of unaccreted discount								2,673
Allowance for loan losses								(20,670)
Total private education loans and accrued interest receivable, net of allowance for loan losses								$	298,354

Private education loans - Nelnet Bank:
Loans in school/grace/deferment	$	82	0	0	0	0	0	82
Loans in forbearance	0		29	0	0	0	0	29
Loans in repayment status:
Loans current	62,647		16,473	0	0	0	0	79,120
Loans delinquent 31-60 days	0		0	0	0	0	0	0
Loans delinquent 61-90 days	0		0	0	0	0	0	0
Loans delinquent 91 days or greater	0		0	0	0	0	0	0
Total loans in repayment	62,647		16,473	0	0	0	0	79,120
Total private education loans	$	62,729	16,502	0	0	0	0	79,231
Accrued interest receivable								125
Loan premium, net of unaccreted discount								999
Allowance for loan losses								(744)
Total private education loans and accrued interest receivable, net of allowance for loan losses								$	79,611

Consumer loans:
Loans in deferment	$	0	33	177	96	0	0	306
Loans in repayment status:
Loans current	18,713		51,409	18,771	17,360	1,873	0	108,126
Loans delinquent 31-60 days	0		339	272	120	29	0	760
Loans delinquent 61-90 days	0		311	185	64	17	0	577
Loans delinquent 91 days or greater	0		312	297	404	10	0	1,023
Total loans in repayment	18,713		52,371	19,525	17,948	1,929	0	110,486
Total consumer loans	$	18,713	52,404	19,702	18,044	1,929	0	110,792
Accrued interest receivable								934
Loan premium								1,845
Allowance for loan losses								(14,134)
Total consumer loans and accrued interest receivable, net of allowance for loan losses								$	99,437

1612

3. Bonds and Notes Payable

The following tables summarize the Company’s outstanding debt obligations by type of instrument:

As of June 30, 2020

As of March 31, 2021

Carrying

amount

Interest rate

range

Final maturity

Carrying

amount

Interest rate

range

Final maturity

Variable-rate bonds and notes issued in FFELP loan asset-backed securitizations:

Bonds and notes based on indices

17,838,950

0.39% - 2.08%

5/27/25 - 3/26/68

Bonds and notes based on indices

16,716,369

0.19% - 2.11%

5/27/25 - 10/25/68

Bonds and notes based on auction

757,925

0.36% - 2.69%

3/22/32 - 11/26/46

Bonds and notes based on auction

747,075

1.07% - 2.15%

3/22/32 - 11/26/46

Total FFELP variable-rate bonds and notes

18,596,875

Total FFELP variable-rate bonds and notes

17,463,444

Fixed-rate bonds and notes issued in FFELP loan asset-backed securitizations

760,063

1.83% - 3.45%

10/25/67 / 4/25/68

Fixed-rate bonds and notes issued in FFELP loan asset-backed securitizations

915,947

1.42% - 3.45%

10/25/67 / 8/27/68

FFELP warehouse facilities

201,126

0.79% / 0.93%

11/22/21 / 2/26/23

FFELP warehouse facilities

247,018

0.23%

5/20/22 / 2/26/24

Private education loan warehouse facility

107,355

0.95%

2/13/22

Private education loan warehouse facility

158,197

0.26%

2/13/23

Consumer loan warehouse facility

73,571

0.83%

4/23/22

Variable-rate bonds and notes issued in private education loan asset-backed securitizations

59,811

1.65% / 1.93%

12/26/40 / 6/25/49

Variable-rate bonds and notes issued in private education loan asset-backed securitizations

44,844

1.65% / 1.86%

12/26/40 / 6/25/49

Fixed-rate bonds and notes issued in private education loan asset-backed securitization

42,942

3.60% / 5.35%

12/26/40 / 12/28/43

Fixed-rate bonds and notes issued in private education loan asset-backed securitization

35,196

3.60% / 5.35%

12/26/40 / 12/28/43

Unsecured line of credit

30,000

1.69%

12/16/24

Unsecured line of credit

12/16/24

Unsecured debt - Junior Subordinated Hybrid Securities

20,381

3.55%

9/15/61

Other borrowings

91,702

0.86% / 1.93%

5/4/21 / 5/30/22

Other borrowings

118,537

0.81% / 1.86%

5/4/21 / 5/30/22

19,983,826

18,983,183

Discount on bonds and notes payable and debt issuance costs

(257,668)

Discount on bonds and notes payable and debt issuance costs

(228,468)

Total

19,726,158

Total

18,754,715

As of December 31, 2019

As of December 31, 2020

Carrying

amount

Interest rate

range

Final maturity

Carrying

amount

Interest rate

range

Final maturity

Variable-rate bonds and notes issued in FFELP loan asset-backed securitizations:

Bonds and notes based on indices

18,428,998

1.98% - 3.61%

5/27/25 - 1/25/68

Bonds and notes based on indices

17,127,643

0.28% - 2.05%

5/27/25 - 10/25/68

Bonds and notes based on auction

768,626

2.75% - 3.60%

3/22/32 - 11/26/46

Bonds and notes based on auction

749,925

1.12% - 2.14%

3/22/32 - 11/26/46

Total FFELP variable-rate bonds and notes

19,197,624

Total FFELP variable-rate bonds and notes

17,877,568

Fixed-rate bonds and notes issued in FFELP loan asset-backed securitizations

512,836

2.00% - 3.45%

10/25/67 / 11/25/67

Fixed-rate bonds and notes issued in FFELP loan asset-backed securitizations

923,076

1.42% - 3.45%

10/25/67 - 8/27/68

FFELP warehouse facilities

778,094

1.98% / 2.07%

5/20/21 / 5/31/22

FFELP warehouse facilities

252,165

0.27% / 0.31%

5/20/22 / 2/26/23

Private education loan warehouse facility

150,397

0.28%

2/13/22

Consumer loan warehouse facility

116,570

1.99%

4/23/22

Consumer loan warehouse facility

25,809

0.28%

4/23/22

Variable-rate bonds and notes issued in private education loan asset-backed securitizations

73,308

3.15% / 3.54%

12/26/40 / 6/25/49

Variable-rate bonds and notes issued in private education loan asset-backed securitizations

49,025

1.65% / 1.90%

12/26/40 / 6/25/49

Fixed-rate bonds and notes issued in private education loan asset-backed securitization

49,367

3.60% / 5.35%

12/26/40 / 12/28/43

Fixed-rate bonds and notes issued in private education loan asset-backed securitization

37,251

3.60% / 5.35%

12/26/40 / 12/28/43

Unsecured line of credit

50,000

3.29%

12/16/24

Unsecured line of credit

120,000

1.65%

12/16/24

Unsecured debt - Junior Subordinated Hybrid Securities

20,381

5.28%

9/15/61

Other borrowings

5,000

3.44%

5/30/22

Other borrowings

123,558

0.84% / 1.90%

5/4/21 / 5/30/22

20,803,180

19,558,849

Discount on bonds and notes payable and debt issuance costs

(274,126)

Discount on bonds and notes payable and debt issuance costs

(238,123)

Total

20,529,054

Total

19,320,726

1713

FFELP Warehouse Facilities

The Company funds the majority of its FFELP loan acquisitions using its FFELP warehouse facilities. Student loan warehousing allows the Company to buy and manage student loans prior to transferring them into more permanent financing arrangements.

As of ~~June 30, 2020,~~March 31, 2021, the Company had two FFELP warehouse facilities as summarized below.


		NFSLW-I (a)		NHELP-II (b)	Total		NFSLW-I		NHELP-II (a)	Total
Maximum financing amount	Maximum financing amount	$	300,000	250,000	550,000	Maximum financing amount	$	260,000	50,000	310,000
Amount outstanding	Amount outstanding	102,387		98,739	201,126	Amount outstanding	247,018		0	247,018
Amount available	Amount available	$	197,613	151,261	348,874	Amount available	$	12,982	50,000	62,982
Expiration of liquidity provisions	Expiration of liquidity provisions	November 20, 2020		February 26, 2021		Expiration of liquidity provisions	May 20, 2021		February 26, 2022
Final maturity date	Final maturity date	November 22, 2021		February 26, 2023		Final maturity date	May 20, 2022		February 26, 2024

Advanced as equity support	Advanced as equity support	$	7,346	8,683	16,029	Advanced as equity support	$	20,529	0	20,529

(a) On ~~May 20,~~February 26, 2021, the Company extended the expiration of liquidity provisions and the maturity date for this warehouse facility an additional year to February 26, 2022 and February 26, 2024, respectively.

Private Education Loan Warehouse Facility

During 2020, the Company obtained a private education loan warehouse facility that had an aggregate maximum financing amount available of $200.0 million. On February 12, 2021, the Company decreased the maximum financing amount available for this ~~warehouse~~ facility to ~~$300~~$175.0 million ~~extended the expiration of liquidity provisions to November 20, 2020,~~ and extended the ~~maturity date to November 22, 2021.~~

~~(b) On May 29, 2020, the Company decreased the maximum financing amount for this warehouse facility to $250 million, extended the expiration of~~ liquidity provisions ~~to February 26, 2021,~~ and ~~extended the~~final maturity date to February ~~26, 2023.~~

~~Asset-Backed Securitizations~~

~~The following table summarizes the asset-backed securitization transactions completed during the first six months of 2020.~~

2020-1 2020-2 2020-3 Total
Date securities issued 2/20/20 3/11/20 3/19/20
Total original principal amount $ 435,600 272,100 352,600 1,060,300
Class A senior notes:
Total principal amount $ 424,600 264,300 343,600 1,032,500
Bond discount — (44) (1,503) (1,547)
Issue price $ 424,600 264,256 342,097 1,030,953
Cost of funds 1-month LIBOR plus 0.74% 1.83% 1-month LIBOR plus 0.92%
Final maturity date 3/26/68 4/25/68 3/26/68
Class B subordinated notes:
Total principal amount $ 11,000 7,800 9,000 27,800
Bond discount — (574) (284) (858)
Issue price $ 11,000 7,226 8,716 26,942
Cost of funds 1-month LIBOR plus 1.75% 2.50% 1-month LIBOR plus 1.90%
Final maturity date 3/26/68 4/25/68 3/26/68

~~Private Education Loan Warehouse Facility~~

On13, 2022 and February 13, ~~2020, the Company closed on a private education loan~~2023, respectively. As of March 31, 2021, $158.2 million was outstanding under this warehouse facility ~~with an aggregate maximum financing amount~~and $16.8 million was available ~~of $100.0 million. On March 20, 2020, the facility was amended to increase the maximum financing amount to $200.0 million.~~for future funding. The facility has an advance rate of 80 to 90 percent ~~liquidity provisions through February 13, 2021,~~ and, ~~a final maturity date of February 13, 2022. As of June 30, 2020, $107.4 million was outstanding under this warehouse facility and $92.6 million was available for future funding. Additionally,~~ as of ~~June 30, 2020,~~March 31, 2021, the Company had ~~$12.4~~$17.0 million advanced as equity support under this facility.

Consumer Loan Warehouse Facility

The Company ~~has~~had a $100.0 million consumer loan warehouse facility that has an aggregate maximum financing amount available of $200.0 million, an advance rate of 70 or 75 percent depending on the type of collateral and subject to certain concentration limits, liquidity provisions to April 23,facility. On March 31, 2021, and a final maturity date of April 23, 2022. As of June 30, 2020, $73.6 million was outstanding under this warehouse facility and $126.4 million was available for future funding. Additionally, as of June 30, 2020, the Company ~~had $24.7 million advanced as equity support under~~terminated this facility.

Unsecured Line of Credit

The Company has a $455.0 million unsecured line of credit that has a maturity date of December 16, 2024. As of ~~June 30, 2020, $30.0 million~~March 31, 2021, 0 amount was outstanding on the line of credit and ~~$425.0~~$455.0 million was available for future use. The line of credit provides that the Company may increase the aggregate financing commitments, through the existing lenders and/or through new lenders, up to a total of $550.0 million, subject to certain conditions.

Other Borrowings

~~During the second quarter of 2020, the~~The Company ~~entered into~~has an agreement with Union Bank and Trust Company ("Union Bank"), a related party, as trustee for various grantor trusts, under which Union Bank has agreed to purchase from the Company participation interests in student loan asset-backed securities. As of ~~June 30, 2020, $86.7~~March 31, 2021, $113.5 million of student loan asset-backed securities were subject to outstanding participation interests held by Union Bank, as trustee, under this agreement. The agreement automatically renews annually and is terminable by either party upon five business days' notice. The Company can participate student loan asset-backed securities to Union Bank to the extent of availability under the grantor trusts, up to $100.0 million or an amount in excess of $100.0 million if mutually agreed to by both parties. Student loan asset-backed securities under this agreement have been accounted for by the Company as a secured borrowing.

Accrued Interest Liability

During the first quarter of 2021, the Company reversed a historical accrued interest liability of $23.8 million on certain bonds, which liability the Company determined is no longer probable of being required to be paid. The liability was initially recorded when certain asset-backed securitizations were acquired in 2011 and 2013. The reduction of this liability is reflected in (a reduction of) "interest on bonds and notes payable and bank deposits" in the consolidated statements of operations.

4. Derivative Financial Instruments

The Company uses derivative financial instruments to manage interest rate risk. Derivative instruments used as part of the Company's risk management strategy are further described in note 56 of the notes to consolidated financial statements included in the ~~2019~~2020 Annual Report. A tabular presentation of such derivatives outstanding as of ~~June 30, 2020~~March 31, 2021 and December 31, ~~2019~~2020 is presented below.

Basis Swaps

The following table summarizes the Company’s outstanding basis swaps as of March 31, 2021 and December 31, ~~2019 and June 30,~~ 2020, in which the Company receives three-month LIBOR set discretely in advance and pays one-month LIBOR plus or minus a spread as defined in the agreements (the "1:3 Basis Swaps").


Maturity	Maturity	Notional amount						Maturity	Notional amount
		As of		As of
		June 30, 2020		December 31, 2019
2020		$	—	1,000,000
2021	2021	250,000		250,000		2021	$	250,000
2022	2022	2,000,000		2,000,000	(a)	2022	2,000,000
2023	2023	750,000		750,000		2023	750,000
2024	2024	1,750,000		1,750,000		2024	1,750,000
2026	2026	1,150,000		1,150,000		2026	1,150,000
2027	2027	250,000		250,000		2027	250,000

		$	6,150,000	7,150,000
							$	6,150,000

~~(a) $750 million of the notional amount of these derivatives had forward effective start dates in May 2020.~~

The weighted average rate paid by the Company on the 1:3 Basis Swaps as of ~~June 30, 2020~~March 31, 2021 and December 31, ~~2019~~2020 was one-month LIBOR plus 9.1 basis ~~points and 9.7 basis points, respectively.~~

points.

Interest Rate Swaps – Floor Income Hedges

The following table summarizes the outstanding derivative instruments used by the Company to economically hedge loans earning fixed rate floor income.


		As of June 30, 2020						As of December 31, 2019								As of March 31, 2021							As of December 31, 2020
Maturity	Maturity	Notional amount		Weighted average fixed rate paid by the Company (a)(d)		Notional amount		Weighted average fixed rate paid by the Company (a)		Maturity	Notional amount		Weighted average fixed rate paid by the Company (a)			Notional amount			Weighted average fixed rate paid by the Company (a)
															Maturity			Notional amount				Weighted average fixed rate paid by the Company (a)		Notional amount	Weighted average fixed rate paid by the Company (a)
2020		$	—	—	%	$	1,500,000	1.01	%
2021	2021	600,000		2.15		600,000		2.15		2021	$	600,000	2.15	%		$	600,000			2.15		%
2022 (b)	2022 (b)	500,000		0.94		250,000		1.65		2022 (b)	500,000		0.94			500,000			0.94
2023 (c)		400,000		1.00		150,000		2.25
2023										2023	900,000		0.62			900,000			0.62
2024 (c)										2024 (c)	2,500,000		0.35			2,000,000			0.32
2025										2025	500,000		0.35			500,000			0.35

											$	5,000,000	0.67	%		$	4,500,000		0.70		%
		$	1,500,000	1.44	%	$	2,500,000	1.42	%

(a) For all interest rate derivatives, the Company receives discrete three-month LIBOR.

(b) $250.0 million of the derivatives outstanding at March 31, 2021 and December 31, ~~2019 and June 30,~~ 2020 have forward effective start dates in June 2021.

(c) $500.0 million of the derivatives outstanding at March 31, 2021 and ~~$250.0 million of derivatives entered into in May~~December 31, 2020 have forward effective start dates in ~~August 2020.~~June 2021.

~~(c) $250.0 million of derivatives entered into in May 2020 have forward effective start dates in July 2020.~~

(d) Excluding the derivatives with forward effective start dates, the weighted average fixed rate paid by the Company as of June 30, 2020, on its $750.0 million floor income derivative portfolio was 2.17%.

~~Interest Rate Caps~~

In June 2015 and June 2019, the Company paid $2.9 million and $0.3 million, respectively, for interest rate cap contracts to mitigate a rise in interest rates and its impact on earnings related to its student loan portfolio earning a fixed rate. In the event that the one-month LIBOR or three-month LIBOR rate rises above the applicable strike rate, the Company will receive monthly payments related to the spread difference. The following table summarizes these derivative instruments as of June 30, 2020.

~~Notional Amount~~

~~Strike rate~~

~~Maturity date~~

~~125,000~~

~~2.50% (1-month LIBOR)~~

~~July 15, 2020~~

~~150,000~~

~~4.99% (1-month LIBOR)~~

~~July 15, 2020~~

~~500,000~~

~~2.25% (3-month LIBOR)~~

~~September 25, 2020~~

Consolidated Financial Statement Impact Related to Derivatives - Statements of ~~Income~~Operations

The following table summarizes the components of "derivative market value adjustments and derivative settlements, net" included in the consolidated statements of ~~income.~~operations.


		Three months ended June 30,				Six months ended June 30,					Three months ended March 31,
		2020		2019	2020	2019		2021		2020
Settlements:	Settlements:						Settlements:
1:3 basis swaps	1:3 basis swaps	$	7,129	807	9,242	3,140	1:3 basis swaps	$	(19)	2,112
Interest rate swaps - floor income hedges	Interest rate swaps - floor income hedges	(1,308)		12,165	816	28,867	Interest rate swaps - floor income hedges	(4,285)		2,125

Total settlements - income (expense)		5,821		12,972	10,058	32,007
Total settlements - (expense) income							Total settlements - (expense) income	(4,304)		4,237
Change in fair value:	Change in fair value:						Change in fair value:
1:3 basis swaps	1:3 basis swaps	(2,872)		4	(1,314)	(2,209)	1:3 basis swaps	2,799		1,558
Interest rate swaps - floor income hedges	Interest rate swaps - floor income hedges	(1,039)		(36,851)	(23,199)	(63,563)	Interest rate swaps - floor income hedges	36,010		(22,160)
Interest rate swap options - floor income hedges		—		(88)	—	(1,464)
Interest rate caps		—		(125)	—	(399)

Total change in fair value - income (expense)	Total change in fair value - income (expense)	(3,911)		(37,060)	(24,513)	(67,635)	Total change in fair value - income (expense)	38,809		(20,602)
Derivative market value adjustments and derivative settlements, net - income (expense)	Derivative market value adjustments and derivative settlements, net - income (expense)	$	1,910	(24,088)	(14,455)	(35,628)	Derivative market value adjustments and derivative settlements, net - income (expense)	$	34,505	(16,365)

2016

5. Investments

A summary of the Company's investments follows:


		As of June 30, 2020									As of December 31, 2019											As of March 31, 2021						As of December 31, 2020
		Amortized cost		Gross unrealized gains	Gross unrealized losses	Fair value		Amortized cost	Gross unrealized gains	Gross unrealized losses	Fair value			Amortized cost		Gross unrealized gains	Gross unrealized losses	Fair value		Amortized cost	Gross unrealized gains	Gross unrealized losses		Fair value
																							Amortized cost			Gross unrealized gains	Gross unrealized losses	Fair value
Investments (at fair value):	Investments (at fair value):												Investments (at fair value):
Student loan asset-backed and other debt securities - available-for-sale (a)	Student loan asset-backed and other debt securities - available-for-sale (a)	$	137,970	4,571	(316)	142,225		48,790	3,911	—	52,701		Student loan asset-backed and other debt securities - available-for-sale (a)	$	367,343	11,879	(9)	379,213		340,578	8,042	(13)		348,607
Equity securities	Equity securities	27,291		5,345	(2,664)	29,972		9,622	4,561	(1,283)	12,900		Equity securities	53,044		10,430	(3,621)	59,853		36,227	8,768	(2,954)		42,041
Total investments (at fair value)	Total investments (at fair value)	$	165,261	9,916	(2,980)	172,197		58,412	8,472	(1,283)	65,601		Total investments (at fair value)	$	420,387	22,309	(3,630)	439,066		376,805	16,810	(2,967)		390,648

Other Investments (not measured at fair value):	Other Investments (not measured at fair value):												Other Investments (not measured at fair value):
Venture capital and funds:	Venture capital and funds:												Venture capital and funds:
Measurement alternative	Measurement alternative					143,224					72,760		Measurement alternative					145,440						144,795
Equity method						14,906					15,379
Equity method (b)													Equity method (b)					59,583						14,018
Other	Other					539					1,301		Other					1,328						894
Total venture capital and funds	Total venture capital and funds					158,669					89,440		Total venture capital and funds					206,351						159,707
Real estate and solar:
Real estate													Real estate
Equity method	Equity method					55,611					51,721		Equity method					49,527						50,291
Other						856					867
Total real estate and solar						56,467					52,588

Beneficial interest in federally insured loan securitizations (b)						32,396					—
Beneficial interest in consumer loan securitizations, net of allowance for credit losses of $24,837 as of June 30, 2020 (b)						24,676					33,187
Notes receivable (c)													Notes receivable (c)					17,344						847
Total real estate													Total real estate					66,871						51,138
Investment in ALLO:													Investment in ALLO:
Voting interest/equity method (d)													Voting interest/equity method (d)					107,177						129,396
Preferred membership interest and accrued and unpaid preferred return (e)													Preferred membership interest and accrued and unpaid preferred return (e)					131,237						228,916
Total investment in ALLO													Total investment in ALLO					238,414						358,312
Solar (f)													Solar (f)					(34,091)						(30,373)
Beneficial interest in federally insured loan securitizations (g)													Beneficial interest in federally insured loan securitizations (g)					29,228						30,377
Beneficial interest in consumer loan securitizations, net of allowance for credit losses of $4,449 as of December 31, 2020 (g)													Beneficial interest in consumer loan securitizations, net of allowance for credit losses of $4,449 as of December 31, 2020 (g)					22,936						27,954
Tax liens and affordable housing	Tax liens and affordable housing					5,295					6,283		Tax liens and affordable housing					4,324						5,177
Total investments (not measured at fair value)	Total investments (not measured at fair value)					277,503					181,498		Total investments (not measured at fair value)					534,033						602,292
Total investments	Total investments					$	449,700				$	247,099	Total investments					$	973,099					$	992,940

(a) As of ~~June 30, 2020, $86.7~~March 31, 2021, $113.5 million (par value) of student loan asset-backed securities were subject to participation interests held by Union Bank, as discussed in note 3 under "Other Borrowings."

(b) In December of 2020, Wells Fargo announced the sale of its approximately $10.0 billion portfolio of private education student loans representing approximately 445,000 borrowers. The Company has entered into agreements to participate in a joint venture to acquire the portfolio. As of March 31, 2021, the Company has invested $44.7 million in the joint venture and is accounting for this investment under the equity method of accounting.

(c) On February 26, 2021, the Company received a $13.0 million promissory note from Telegraph Flats, LLC ("Telegraph Flats"). The Company owns 50% of Telegraph Flats. Telegraph Flats is an entity that was established for the sole purpose of acquiring, developing, and owning a multi-family and commercial real estate property in Lincoln, Nebraska. The promissory note carries an interest rate of one-month LIBOR plus 1.75% and has a maturity date of August 26, 2021.

(d) The Company accounts for its voting membership interests in ALLO Communications LLC ("ALLO") under the Hypothetical Liquidation at Book Value ("HLBV") method of accounting. The HLBV method of accounting is used by the Company for equity method investments when the liquidation rights and priorities as defined by an equity investment agreement differ from what is reflected by the underlying percentage ownership or voting interests. The Company applies

the HLBV method using a balance sheet approach. A calculation is prepared at each balance sheet date to determine the amount that the Company would receive if an equity investment entity were to liquidate its net assets and distribute that cash to the investors based on the contractually defined liquidation priorities. The difference between the calculated liquidation distribution amounts at the beginning and the end of the reporting period, after adjusting for capital contributions and distributions, is the Company’s share of the earnings or losses from the equity investment for the period. Because the Company will be able to utilize certain tax losses related to ALLO’s operations, the equity investment agreements for the Company have liquidation rights and priorities that are sufficiently different from the voting membership interests percentages such that the HLBV method of accounting was deemed appropriate. Accordingly, the recognition of earnings or losses during any reporting period related to the Company’s equity investment in ALLO may or may not reflect its voting membership interests percentage and could vary substantially from those calculated based on the Company’s voting membership interests in ALLO.

During the three month period ended March 31, 2021, the Company recognized a loss of $22.2 million under the HLBV method of accounting on its ALLO voting membership interests investment. Assuming ALLO continues its planned growth in existing and new communities, it will continue to invest substantial amounts in property and equipment to build the network and connect customers. The resulting recognition of depreciation and development costs could result in continuing net operating losses by ALLO under generally accepted accounting principles. Applying the HLBV method of accounting, the Company will continue to recognize a significant portion of ALLO’s anticipated losses over the next several years.

(e) The preferred membership interests of ALLO held by the Company earn a preferred annual return of 6.25 percent. During the three months ended March 31, 2021, the Company recognized income on its ALLO preferred membership interests of $2.3 million.

On January 19, 2021, ALLO closed on certain private debt financing facilities from unrelated third-party lenders providing for aggregate financing of up to $230.0 million. With proceeds from this transaction, ALLO redeemed a portion of its non-voting preferred membership interests held by the Company in exchange for an aggregate redemption price payment to the Company of $100.0 million.

Under the October 2020 recapitalization agreements for ALLO, the parties have agreed to use commercially reasonable efforts (which expressly excludes requiring ALLO to raise any additional equity financing or sell any assets) to cause ALLO to redeem, on or before April 2024, the remaining preferred membership interests of ALLO held by the Company, plus the amount of accrued and unpaid preferred return on such interests.

(f) The Company makes investments in entities that promote renewable energy sources (solar). The Company's investments in these entities generate a return primarily through the realization of federal income tax credits, operating cash flows, and other tax benefits, such as tax deductions from operating losses of the investments, over specified time periods which range from 5 to 6 years. As of March 31, 2021, the Company has funded $151.8 million in solar investments. The carrying value of the Company's solar investments are reduced by tax credits earned when the solar project is placed in service. The solar investment balance at March 31, 2021 represents total tax credits earned on solar projects placed in service through March 31, 2021 being larger than total payments made by the Company on such projects. The Company is committed to fund an additional $42.8 million on these projects.

The Company accounts for its solar investments using the HLBV method of accounting. For the majority of the Company's solar investments, the HLBV method of accounting results in accelerated losses in the initial years of investment. During the three months ended March 31, 2021 and 2020, the Company recognized pre-tax losses of $1.7 million and $2.8 million, respectively, on its solar investments. These losses are included in "other" in "other income/expense" on the consolidated statements of operations.

(g) The Company has purchased partial ownership in certain federally insured and consumer loan securitizations. As of the latest remittance reports filed by the various trusts prior to ~~June 30, 2020,~~March 31, 2021, the Company's ownership correlates to approximately ~~$545~~$500 million and ~~$270~~$230 million of federally insured and consumer loans, respectively, included in these securitizations.

~~Investment in Agile Sports Technologies, Inc. (doing business as "Hudl")~~

On May 20, 2020, the Company made an additional equity investment of approximately $26 million in Hudl, as one of the participants in an equity raise completed by Hudl. Prior to the additional 2020 investment, the Company had direct and indirect equity ownership interests in Hudl of less than 20%, which did not materially change as a result of this transaction. The Company accounts for its investment in Hudl using the measurement alternative method, which requires it to adjust its carrying value of the investment for changes resulting from observable market transactions. As a result of Hudl’s equity raise, the Company recognized a $51.0 million (pre-tax) gain during the three months ended June 30, 2020 to adjust its carrying value to reflect the May 20, 2020 transaction value. This gain is included in "other income" on the consolidated statements of income.

~~David S. Graff, who has served on the Company’s Board of Directors since May 2014, is CEO, co-founder, and a director of Hudl.~~

~~Impairment Expense~~

During the ~~three months ended March 31,~~first quarter of 2020, the Company recorded a ~~total of $34.1 million (pre-tax) in impairment charges related to its investments, which included~~ $26.3 million ~~and $7.8 million in impairments~~provision charge related to the Company's beneficial interest in consumer loan securitizations and several of its venture capital investments, respectively. As of March 31, 2020, the Company's estimate of future cash flows from the beneficial interest in consumer loan securitizations was lower than previously anticipated due to ~~the expectation of increased consumer loan defaults within such securitizations due to the~~ distressed economic conditions resulting from the COVID-19 pandemic. ~~The~~Due to improved economic conditions, the Company ~~measured~~has reduced the allowance for credit losses onrelated to the consumer loan beneficial interests, including reducing such allowance by ~~comparing~~$2.4 million during the ~~present value~~first quarter of ~~expected cash flows to~~2021. As of March 31, 2021, the ~~amortized cost basis and recorded~~Company no longer has an allowance for credit losses ~~of $26.3 million, which represented~~associated with the amount by which the fair value was less than the amortized cost basis. Additionally, as of March 31, 2020, the Company identified several venture capital investments, a majority of which were accounted for under the measurement alternative, that were also negatively impacted by the distressed economic conditions resulting from the COVID-19 pandemic during the first quarter of 2020, and estimated that the fair value of such investments was significantly reduced from their previous carrying value.

~~During the three months ended June 30, 2020, the Company recorded a $0.3 million (pre-tax) impairment charge~~consumer loan beneficial interests. The activity related to ~~a real estate investment. No additional impairment charges were considered necessary by~~ the ~~Company as~~allowance for credit losses related to the consumer loan beneficial interests is included in “impairment expense and provision for beneficial interests, net” on the consolidated statements of ~~June 30, 2020.~~operations.

6. Intangible Assets

~~A summary~~Intangible assets consisted of the ~~Company's intangible assets follows:~~following:

Weighted average remaining useful life as of June 30, 2020 (months)
As of As of
June 30, 2020 December 31, 2019
Amortizable intangible assets, net:
Customer relationships (net of accumulated amortization of $73,827 and $60,553, respectively) 81 $ 58,626 71,900
Trade names (net of accumulated amortization of $3,334 and $2,792, respectively) 71 6,936 7,478
Computer software (net of accumulated amortization of $4,216 and $3,233, respectively) 8 1,171 2,154
Total - amortizable intangible assets, net 78 $ 66,733 81,532


	Weighted average remaining useful life as of March 31, 2021 (months)
		As of		As of
		March 31, 2021		December 31, 2020
Amortizable intangible assets, net:
Customer relationships (net of accumulated amortization of $90,282 and $83,419, respectively)	102	$	60,110	66,974
Computer software (net of accumulated amortization of $2,082 and $4,127, respectively)	33	5,775		6,430
Trade names (net of accumulated amortization of $4,288 and $3,455, respectively)	3	833		1,666
Total - amortizable intangible assets, net	95	$	66,718	75,070

The Company recorded amortization expense on its intangible assets of ~~$7.4~~$8.4 million and ~~$8.3~~$7.4 million during the three months ended ~~June 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $14.8 million and $16.8 million during the six months ended June 30, 2020 and 2019,~~ respectively. The Company will continue to amortize intangible assets over their remaining useful lives. As of ~~June 30, 2020,~~March 31, 2021, the Company estimates it will record amortization expense as follows:


2020 (July 1 - December 31)		$	16,011
2021		19,687
2021 (April 1 - December 31)				2021 (April 1 - December 31)	$	14,690
2022	2022	6,431		2022	9,939
2023	2023	6,184		2023	9,830
2024	2024	5,771		2024	7,457
2025 and thereafter		12,649
2025				2025	4,644
2026 and thereafter				2026 and thereafter	20,158
		$	66,733		$	66,718

7. Goodwill

The carrying amount of goodwill as of December 31, ~~2019~~2020 and ~~June 30, 2020~~March 31, 2021 by reportable operating segment was as follows:

Loan Servicing and Systems Education Technology, Services, and Payment Processing Communications Asset Generation and Management Corporate and Other Activities Total
Goodwill balance $ 23,639 70,278 21,112 41,883 — 156,912


	Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Asset Generation and Management	Nelnet Bank	Corporate and Other Activities	Total




Goodwill balance	$	23,639	76,570	41,883	0	0	142,092

8. Property and Equipment

~~A summary~~Property and equipment consisted of the ~~Company's property and equipment follows:~~following:


			As of		As of			As of		As of
		Useful life	June 30, 2020		December 31, 2019		Useful life	March 31, 2021		December 31, 2020
Non-communications:

Computer equipment and software	Computer equipment and software	1-5 years	$	177,513	160,319	Computer equipment and software	1-5 years	$	188,378	172,664
Building and building improvements	Building and building improvements	5-48 years	38,883		37,904	Building and building improvements	5-48 years	52,806		52,444
Office furniture and equipment	Office furniture and equipment	1-10 years	22,049		21,245	Office furniture and equipment	1-10 years	22,502		21,899
Leasehold improvements	Leasehold improvements	1-15 years	9,080		9,517	Leasehold improvements	1-15 years	9,167		9,168
Transportation equipment	Transportation equipment	5-10 years	5,032		5,049	Transportation equipment	5-10 years	4,857		4,857
Land	Land	—	1,400		1,400	Land	—	3,642		3,642
Construction in progress	Construction in progress	—	21,070		13,738	Construction in progress	—	20,549		18,478
			275,027		249,172			301,901		283,152
Accumulated depreciation - non-communications			(162,981)		(142,270)
Non-communications, net property and equipment			112,046		106,902
Accumulated depreciation						Accumulated depreciation		(171,451)		(159,625)
Total property and equipment, net						Total property and equipment, net		$	130,450	123,527

Communications:
Network plant and fiber		4-15 years	265,189		254,560
Customer located property		2-4 years	29,976		27,011
Central office		5-15 years	19,011		17,672
Transportation equipment		4-10 years	6,895		6,611
Computer equipment and software		1-5 years	6,064		5,574
Other		1-39 years	3,737		3,702
Land		—	70		70
Construction in progress		—	1,620		54
			332,562		315,254
Accumulated depreciation - communications			(94,565)		(73,897)
Communications, net property and equipment			237,997		241,357
Total property and equipment, net			$	350,043	348,259

The Company recorded depreciation expense on its property and equipment of ~~$22.0~~$11.8 million and ~~$16.2~~$20.3 million during the three months ended ~~June 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $42.3 million and $31.9 million during the six months ended June 30, 2020 and 2019,~~ respectively.

2319

9. Earnings per Common Share

Presented below is a summary of the components used to calculate basic and diluted earnings per share. The Company applies the two-class method in computing both basic and diluted earnings per share, which requires the calculation of separate earnings per share amounts for common stock and unvested share-based awards. Unvested share-based awards that contain nonforfeitable rights to dividends are considered securities which participate in undistributed earnings with common stock.


		Three months ended June 30,														Three months ended March 31,
		2020						2019							2021		2020
		Common shareholders		Unvested restricted stock shareholders	Total	Common shareholders	Unvested restricted stock shareholders	Total		Common shareholders		Unvested restricted stock shareholders	Total	Common shareholders	Unvested restricted stock shareholders	Total
Numerator:	Numerator:								Numerator:
Net income attributable to Nelnet, Inc.		$	85,243	1,239	86,482	24,292	327	24,619
Net income (loss) attributable to Nelnet, Inc.									Net income (loss) attributable to Nelnet, Inc.	$	121,766	1,832	123,598	(39,974)	(558)	(40,532)

Denominator:	Denominator:								Denominator:
Weighted-average common shares outstanding - basic and diluted	Weighted-average common shares outstanding - basic and diluted	38,641,794		561,610	39,203,404	39,518,652	531,413	40,050,065	Weighted-average common shares outstanding - basic and diluted	38,031,267		572,288	38,603,555	39,405,454	550,060	39,955,514
Earnings per share - basic and diluted	Earnings per share - basic and diluted	$	2.21	2.21	2.21	0.61	0.61	0.61	Earnings per share - basic and diluted	$	3.20	3.20	3.20	(1.01)	(1.01)	(1.01)

		Six months ended June 30,
		2020						2019
		Common shareholders		Unvested restricted stock shareholders	Total	Common shareholders	Unvested restricted stock shareholders	Total
Numerator:
Net income attributable to Nelnet, Inc.		$	45,305	645	45,950	65,346	864	66,210

Denominator:
Weighted-average common shares outstanding - basic and diluted		39,023,624		555,835	39,579,459	39,685,958	524,829	40,210,787
Earnings per share - basic and diluted		$	1.16	1.16	1.16	1.65	1.65	1.65

2420

10. Segment Reporting

See note 1415 of the notes to consolidated financial statements included in the ~~2019~~2020 Annual Report for a description of the Company's operating segments. The following tables include the results of each of the Company's operating segments reconciled to the consolidated financial statements.


		Three months ended June 30, 2020																Three months ended March 31, 2021
		Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications	Asset Generation and Management	Corporate and Other Activities	Eliminations	Total		Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications (a)	Asset Generation and Management	Nelnet Bank	Corporate and Other Activities	Eliminations	Total
Total interest income	Total interest income	$	52	420	—	150,583	1,196	(368)	151,883	Total interest income	$	34	263	0	126,402	1,376	1,246	(218)	129,103
Interest expense	Interest expense	28		21	—	84,489	1,078	(368)	85,248	Interest expense	23		0	0	26,950	194	824	(218)	27,773
Net interest income (expense)	Net interest income (expense)	24		399	—	66,094	118	—	66,635	Net interest income (expense)	11		263	0	99,452	1,182	422	0	101,330
Less provision for loan losses		—		—	—	2,999	—	—	2,999
Less (negative provision) provision for loan losses										Less (negative provision) provision for loan losses	0		0	0	(17,470)	422	0	0	(17,048)
Net interest income after provision for loan losses	Net interest income after provision for loan losses	24		399	—	63,095	118	—	63,636	Net interest income after provision for loan losses	11		263	0	116,922	760	422	0	118,378
Other income/expense:	Other income/expense:									Other income/expense:
Loan servicing and systems revenue	Loan servicing and systems revenue	111,042		—	—	—	—	—	111,042	Loan servicing and systems revenue	111,517		0	0	0	0	0	0	111,517
Intersegment revenue	Intersegment revenue	8,537		3	—	—	—	(8,540)	—	Intersegment revenue	8,268		3	0	0	0	0	(8,271)	0
Education technology, services, and payment processing revenue	Education technology, services, and payment processing revenue	—		59,304	—	—	—	—	59,304	Education technology, services, and payment processing revenue	0		95,258	0	0	0	0	0	95,258
Communications revenue	Communications revenue	—		—	18,998	—	—	—	18,998	Communications revenue	0		0	0	0	0	0	0	0
Other										Other	1,113		0	0	445	22	(6,184)	0	(4,604)
Gain on sale of loans	Gain on sale of loans	—		—	—	—	—	—	—	Gain on sale of loans	0		0	0	0	0	0	0	0
Other income		1,914		—	392	732	57,089	—	60,127
Impairment expense		—		—	—	—	(332)	—	(332)

Impairment expense and provision for beneficial interests, net										Impairment expense and provision for beneficial interests, net	0		0	0	2,436	0	0	0	2,436
Derivative settlements, net	Derivative settlements, net	—		—	—	5,821	—	—	5,821	Derivative settlements, net	0		0	0	(4,304)	0	0	0	(4,304)
Derivative market value adjustments, net	Derivative market value adjustments, net	—		—	—	(3,911)	—	—	(3,911)	Derivative market value adjustments, net	0		0	0	38,809	0	0	0	38,809
Total other income/expense	Total other income/expense	121,493		59,307	19,390	2,642	56,757	(8,540)	251,049	Total other income/expense	120,898		95,261	0	37,386	22	(6,184)	(8,271)	239,112
Cost of services:	Cost of services:									Cost of services:
Cost to provide education technology, services, and payment processing services	Cost to provide education technology, services, and payment processing services	—		15,376	—	—	—	—	15,376	Cost to provide education technology, services, and payment processing services	0		27,052	0	0	0	0	0	27,052
Cost to provide communications services	Cost to provide communications services	—		—	5,743	—	—	—	5,743	Cost to provide communications services	0		0	0	0	0	0	0	0
Total cost of services	Total cost of services	—		15,376	5,743	—	—	—	21,119	Total cost of services	0		27,052	0	0	0	0	0	27,052
Operating expenses:	Operating expenses:									Operating expenses:
Salaries and benefits	Salaries and benefits	68,401		24,522	5,570	421	20,334	—	119,247	Salaries and benefits	66,458		25,941	0	495	1,488	21,409	0	115,791
Depreciation and amortization	Depreciation and amortization	9,142		2,362	10,824	—	7,065	—	29,393	Depreciation and amortization	8,192		3,071	0	0	0	8,920	0	20,184

Other expenses	Other expenses	13,380		2,326	3,774	4,863	12,710	—	37,052	Other expenses	13,285		4,822	0	3,777	545	14,272	0	36,698
Intersegment expenses, net	Intersegment expenses, net	15,996		3,429	536	9,055	(20,476)	(8,540)	—	Intersegment expenses, net	16,890		3,664	0	8,427	3	(20,713)	(8,271)	0
Total operating expenses	Total operating expenses	106,919		32,639	20,704	14,339	19,633	(8,540)	185,692	Total operating expenses	104,825		37,498	0	12,699	2,036	23,888	(8,271)	172,673
Income (loss) before income taxes	Income (loss) before income taxes	14,598		11,691	(7,057)	51,398	37,242	—	107,874	Income (loss) before income taxes	16,084		30,974	0	141,609	(1,254)	(29,650)	0	157,765
Income tax (expense) benefit		(3,504)		(2,806)	1,694	(12,336)	(4,312)	—	(21,264)
Income tax (expense) benefit (b)										Income tax (expense) benefit (b)	(3,860)		(7,434)	0	(33,987)	286	10,133	0	(34,861)
Net income (loss)	Net income (loss)	11,094		8,885	(5,363)	39,062	32,930	—	86,610	Net income (loss)	12,224		23,540	0	107,622	(968)	(19,517)	0	122,904
Net income attributable to noncontrolling interests		—		—	—	—	(128)	—	(128)
Net loss (income) attributable to noncontrolling interests										Net loss (income) attributable to noncontrolling interests	0		0	0	0	0	(17)	711	694
Net income (loss) attributable to Nelnet, Inc.	Net income (loss) attributable to Nelnet, Inc.	$	11,094	8,885	(5,363)	39,062	32,802	—	86,482	Net income (loss) attributable to Nelnet, Inc.	$	12,224	23,540	0	107,622	(968)	(19,534)	711	123,598

Total assets as of June 30, 2020		$	221,313	351,392	301,741	21,136,268	732,994	(132,500)	22,611,208
Total assets as of March 31, 2021										Total assets as of March 31, 2021	$	191,910	372,315	0	20,367,532	296,908	1,148,560	(210,017)	22,167,208

(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. See note 2 of the notes to consolidated financial statements included in the 2020 Annual Report for a description of the transaction and a summary of the deconsolidation impact. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.

(b) Income taxes for the Nelnet Bank operating segment reflect Nelnet Bank's actual tax expense/benefit as allocated and reflected in its Call Report filed with the Federal Deposit Insurance Corporation. Income taxes for all other operating segments are allocated based on 24% of that segment's income before taxes. The difference between the consolidated income tax expense and the sum of taxes calculated for each operating segment is included in income taxes in Corporate and Other Activities.

2521


		Three months ended June 30, 2019																Three months ended March 31, 2020
		Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications	Asset Generation and Management	Corporate and Other Activities	Eliminations	Total		Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications	Asset Generation and Management	Nelnet Bank (a)	Corporate and Other Activities	Eliminations	Total
Total interest income	Total interest income	$	550	1,659	1	243,295	2,258	(974)	246,788	Total interest income	$	317	1,991	0	185,926	0	1,555	(598)	189,191
Interest expense	Interest expense	19		11	—	184,035	3,872	(974)	186,963	Interest expense	44		17	0	133,249	0	1,407	(598)	134,118
Net interest income (expense)	Net interest income (expense)	531		1,648	1	59,260	(1,614)	—	59,825	Net interest income (expense)	273		1,974	0	52,677	0	148	0	55,073
Less provision for loan losses		—		—	—	9,000	—	—	9,000
Less (negative provision) provision for loan losses										Less (negative provision) provision for loan losses	0		0	0	76,299	0	0	0	76,299
Net interest income after provision for loan losses	Net interest income after provision for loan losses	531		1,648	1	50,260	(1,614)	—	50,825	Net interest income after provision for loan losses	273		1,974	0	(23,622)	0	148	0	(21,226)
Other income/expense:	Other income/expense:									Other income/expense:
Loan servicing and systems revenue	Loan servicing and systems revenue	113,985		—	—	—	—	—	113,985	Loan servicing and systems revenue	112,735		0	0	0	0	0	0	112,735
Intersegment revenue	Intersegment revenue	11,598		—	—	—	—	(11,598)	—	Intersegment revenue	11,054		11	0	0	0	0	(11,065)	0
Education technology, services, and payment processing revenue	Education technology, services, and payment processing revenue	—		60,342	—	—	—	—	60,342	Education technology, services, and payment processing revenue	0		83,675	0	0	0	0	0	83,675
Communications revenue	Communications revenue	—		—	15,758	—	—	—	15,758	Communications revenue	0		0	18,181	0	0	0	0	18,181
Other										Other	2,630		0	353	3,215	0	2,083	0	8,281
Gain on sale of loans	Gain on sale of loans	—		—	—	1,712	—	—	1,712	Gain on sale of loans	0		0	0	18,206	0	0	0	18,206
Other income		2,277		—	362	3,176	8,624	—	14,440
Impairment expense		—		—	—	—	—	—	—

Impairment expense and provision for beneficial interests, net										Impairment expense and provision for beneficial interests, net	0		0	0	(26,303)	0	(7,783)	0	(34,087)
Derivative settlements, net	Derivative settlements, net	—		—	—	12,972	—	—	12,972	Derivative settlements, net	0		0	0	4,237	0	0	0	4,237
Derivative market value adjustments, net	Derivative market value adjustments, net	—		—	—	(37,060)	—	—	(37,060)	Derivative market value adjustments, net	0		0	0	(20,602)	0	0	0	(20,602)
Total other income/expense	Total other income/expense	127,860		60,342	16,120	(19,200)	8,624	(11,598)	182,149	Total other income/expense	126,419		83,686	18,534	(21,247)	0	(5,700)	(11,065)	190,626
Cost of services:	Cost of services:									Cost of services:
Cost to provide education technology, services, and payment processing services	Cost to provide education technology, services, and payment processing services	—		15,871	—	—	—	—	15,871	Cost to provide education technology, services, and payment processing services	0		22,806	0	0	0	0	0	22,806
Cost to provide communications services	Cost to provide communications services	—		—	5,101	—	—	—	5,101	Cost to provide communications services	0		0	5,582	0	0	0	0	5,582
Total cost of services	Total cost of services	—		15,871	5,101	—	—	—	20,972	Total cost of services	0		22,806	5,582	0	0	0	0	28,388
Operating expenses:	Operating expenses:									Operating expenses:
Salaries and benefits	Salaries and benefits	66,496		22,823	5,192	382	16,321	—	111,214	Salaries and benefits	70,493		23,696	5,416	443	0	19,830	0	119,878
Depreciation and amortization	Depreciation and amortization	8,799		3,324	7,737	—	4,623	—	24,484	Depreciation and amortization	8,848		2,387	10,507	0	0	5,907	0	27,648

Other expenses	Other expenses	17,118		5,805	3,865	6,207	12,423	—	45,417	Other expenses	17,489		6,092	3,689	3,717	0	12,398	0	43,384
Intersegment expenses, net	Intersegment expenses, net	13,604		3,148	716	11,665	(17,535)	(11,598)	—	Intersegment expenses, net	16,239		3,327	624	11,916	0	(21,041)	(11,065)	0
Total operating expenses	Total operating expenses	106,017		35,100	17,510	18,254	15,832	(11,598)	181,115	Total operating expenses	113,069		35,502	20,236	16,076	0	17,094	(11,065)	190,910
Income (loss) before income taxes	Income (loss) before income taxes	22,374		11,019	(6,490)	12,806	(8,822)	—	30,887	Income (loss) before income taxes	13,623		27,352	(7,284)	(60,945)	0	(22,646)	0	(49,898)
Income tax (expense) benefit	Income tax (expense) benefit	(5,370)		(2,645)	1,558	(3,074)	3,321	—	(6,209)	Income tax (expense) benefit	(3,269)		(6,565)	1,748	14,627	0	3,592	0	10,133
Net income (loss)	Net income (loss)	17,004		8,374	(4,932)	9,732	(5,501)	—	24,678	Net income (loss)	10,354		20,787	(5,536)	(46,318)	0	(19,054)	0	(39,765)
Net income attributable to noncontrolling interests		—		—	—	—	(59)	—	(59)
Net loss (income) attributable to noncontrolling interests										Net loss (income) attributable to noncontrolling interests	0		0	0	0	0	(767)	0	(767)
Net income (loss) attributable to Nelnet, Inc.	Net income (loss) attributable to Nelnet, Inc.	$	17,004	8,374	(4,932)	9,732	(5,560)	—	24,619	Net income (loss) attributable to Nelnet, Inc.	$	10,354	20,787	(5,536)	(46,318)	0	(19,821)	0	(40,532)

Total assets as of June 30, 2019		$	267,611	336,896	302,873	22,907,234	595,623	(190,437)	24,219,800
Total assets as of March 31, 2020										Total assets as of March 31, 2020	$	223,021	302,631	301,440	21,905,150	0	679,390	(131,004)	23,280,628

(a) Nelnet Bank launched operations on November 2, 2020. Accordingly, there are no operating results for the Nelnet Bank operating segment in the three months ended March 31, 2020.

Six months ended June 30, 2020
Loan Servicing and Systems Education Technology, Services, and Payment Processing Communications Asset
Generation and
Management Corporate and Other Activities Eliminations Total
Total interest income $ 369 2,411 — 336,509 2,751 (967) 341,074
Interest expense 73 38 — 217,737 2,485 (967) 219,366
Net interest income (expense) 296 2,373 — 118,772 266 — 121,708
Less provision for loan losses — — — 79,297 — — 79,297
Net interest income after provision for loan losses 296 2,373 — 39,475 266 — 42,411
Other income/expense:
Loan servicing and systems revenue 223,778 — — — — — 223,778
Intersegment revenue 19,591 14 — — — (19,605) —
Education technology, services, and payment processing revenue — 142,979 — — — — 142,979
Communications revenue — — 37,179 — — — 37,179
Gain on sale of loans — — — 18,206 — — 18,206
Other income 4,544 — 745 3,947 59,172 — 68,408
Impairment expense — — — (26,303) (8,116) — (34,419)
Derivative settlements, net — — — 10,058 — — 10,058
Derivative market value adjustments, net — — — (24,513) — — (24,513)
Total other income/expense 247,913 142,993 37,924 (18,605) 51,056 (19,605) 441,676
Cost of services:
Cost to provide education technology, services, and payment processing services — 38,181 — — — — 38,181
Cost to provide communications services — — 11,325 — — — 11,325
Total cost of services — 38,181 11,325 — — — 49,506
Operating expenses:
Salaries and benefits 138,894 48,218 10,986 863 40,163 — 239,125
Depreciation and amortization 17,990 4,749 21,330 — 12,972 — 57,041
Other expenses 30,870 8,418 7,463 8,581 25,108 — 80,439
Intersegment expenses, net 32,235 6,756 1,160 20,971 (41,517) (19,605) —
Total operating expenses 219,989 68,141 40,939 30,415 36,726 (19,605) 376,605
Income (loss) before income taxes 28,220 39,044 (14,340) (9,545) 14,596 — 57,976
Income tax (expense) benefit (6,773) (9,371) 3,442 2,291 (720) — (11,131)
Net income (loss) 21,447 29,673 (10,898) (7,254) 13,876 — 46,845
Net income attributable to noncontrolling interests — — — — (895) — (895)
Net income (loss) attributable to Nelnet, Inc. $ 21,447 29,673 (10,898) (7,254) 12,981 — 45,950
Total assets as of June 30, 2020 $ 221,313 351,392 301,741 21,136,268 732,994 (132,500) 22,611,208

Six months ended June 30, 2019
Loan Servicing and Systems Education Technology, Services, and Payment Processing Communications Asset
Generation and
Management Corporate and Other Activities Eliminations Total
Total interest income $ 1,047 3,676 3 490,162 4,310 (1,824) 497,374
Interest expense 19 19 — 372,834 7,685 (1,824) 378,733
Net interest income (expense) 1,028 3,657 3 117,328 (3,375) — 118,641
Less provision for loan losses — — — 16,000 — — 16,000
Net interest income after provision for loan losses 1,028 3,657 3 101,328 (3,375) — 102,641
Other income/expense:
Loan servicing and systems revenue 228,883 — — — — — 228,883
Intersegment revenue 23,815 — — — — (23,815) —
Education technology, services, and payment processing revenue — 139,502 — — — — 139,502
Communications revenue — — 30,300 — — — 30,300
Gain on sale of loans — — — 1,712 — — 1,712
Other income 4,350 — 487 6,701 11,969 — 23,507
Impairment expense — — — — — — —
Derivative settlements, net — — — 32,007 — — 32,007
Derivative market value adjustments, net — — — (67,635) — — (67,635)
Total other income/expense 257,048 139,502 30,787 (27,215) 11,969 (23,815) 388,276
Cost of services:
Cost to provide education technology, services, and payment processing services — 36,930 — — — — 36,930
Cost to provide communications services — — 9,860 — — — 9,860
Total cost of services — 36,930 9,860 — — — 46,790
Operating expenses:
Salaries and benefits 132,715 45,830 9,929 760 33,038 — 222,272
Depreciation and amortization 17,671 6,835 15,099 — 9,093 — 48,697
Other expenses 36,047 11,116 7,342 10,044 24,685 — 89,233
Intersegment expenses, net 27,362 6,447 1,380 23,952 (35,326) (23,815) —
Total operating expenses 213,795 70,228 33,750 34,756 31,490 (23,815) 360,202
Income (loss) before income taxes 44,281 36,001 (12,820) 39,357 (22,896) — 83,925
Income tax (expense) benefit (10,628) (8,640) 3,077 (9,446) 8,037 — (17,600)
Net income (loss) 33,653 27,361 (9,743) 29,911 (14,859) — 66,325
Net income attributable to noncontrolling interests — — — — (115) — (115)
Net income (loss) attributable to Nelnet, Inc. $ 33,653 27,361 (9,743) 29,911 (14,974) — 66,210
Total assets as of June 30, 2019 $ 267,611 336,896 302,873 22,907,234 595,623 (190,437) 24,219,800

2822

11. Disaggregated ~~Revenue and Deferred~~ Revenue

The following tables provide disaggregated revenue by service offering and/or customer type for the Company's fee-based reportable operating ~~segments.~~segments (except ALLO).

Loan Servicing and Systems


		Three months ended June 30,				Six months ended June 30,					Three months ended March 31,
		2020		2019	2020	2019		2021		2020
Government servicing - Nelnet	Government servicing - Nelnet	$	37,360	40,459	76,010	80,099	Government servicing - Nelnet	$	34,872	38,650
Government servicing - Great Lakes	Government servicing - Great Lakes	45,213		45,973	91,660	93,050	Government servicing - Great Lakes	43,302		46,446
Private education and consumer loan servicing	Private education and consumer loan servicing	8,196		8,985	16,805	18,465	Private education and consumer loan servicing	8,548		8,609
FFELP servicing	FFELP servicing	4,917		6,424	10,531	13,119	FFELP servicing	4,670		5,614
Software services	Software services	10,651		10,021	21,969	19,762	Software services	8,454		11,318
Outsourced services and other		4,705		2,123	6,803	4,388
Outsourced services							Outsourced services	11,671		2,098
Loan servicing and systems revenue	Loan servicing and systems revenue	$	111,042	113,985	223,778	228,883	Loan servicing and systems revenue	$	111,517	112,735

Education Technology, Services, and Payment Processing


		Three months ended June 30,				Six months ended June 30,					Three months ended March 31,
		2020		2019	2020	2019		2021		2020
Tuition payment plan services	Tuition payment plan services	$	22,947	24,655	54,534	54,829	Tuition payment plan services	$	29,550	31,587
Payment processing	Payment processing	21,168		21,311	52,910	50,290	Payment processing	33,038		31,742
Education technology and services	Education technology and services	14,927		14,096	34,980	33,805	Education technology and services	32,322		20,054
Other	Other	262		280	555	578	Other	348		292
Education technology, services, and payment processing revenue	Education technology, services, and payment processing revenue	$	59,304	60,342	142,979	139,502	Education technology, services, and payment processing revenue	$	95,258	83,675

~~Communications~~

Three months ended June 30, Six months ended June 30,
2020 2019 2020 2019
Internet $ 11,930 9,297 23,125 17,726
Television 4,218 4,050 8,440 7,939
Telephone 2,812 2,395 5,502 4,575
Other 38 16 112 60
Communications revenue $ 18,998 15,758 37,179 30,300
Residential revenue $ 14,209 11,890 27,766 22,955
Business revenue 4,619 3,816 9,091 7,230
Other 170 52 322 115
Communications revenue $ 18,998 15,758 37,179 30,300

Other ~~Income~~Income/Expense

The following table provides the components of "other" in "other ~~income"~~income/expense" on the consolidated statements of ~~income:~~operations:


		Three months ended June 30,				Six months ended June 30,					Three months ended March 31,
		2020		2019	2020	2019		2021		2020
Gain on investments, net of losses		$	53,151	4,258	49,286	3,831
Income/gains from investments, net							Income/gains from investments, net	$	8,498	(1,025)
Investment advisory services							Investment advisory services	2,697		2,802
ALLO preferred return							ALLO preferred return	2,321		0
Management fee revenue	Management fee revenue	1,914		2,277	4,544	4,350	Management fee revenue	1,113		2,630
Investment advisory services		922		731	3,724	1,441
Borrower late fee income	Borrower late fee income	319		3,161	3,506	6,674	Borrower late fee income	442		3,188
Loss from ALLO voting membership interests investment							Loss from ALLO voting membership interests investment	(22,219)		0
Loss from solar investments							Loss from solar investments	(1,679)		(2,839)
Other							Other	4,223		3,525
								$	(4,604)	8,281

Other		3,821		4,013	7,348	7,211
Other income		$	60,127	14,440	68,408	23,507

2923

~~Deferred Revenue~~

~~Activity in the deferred revenue balance, which is included in "other liabilities" on the consolidated balance sheets, is shown below:~~

Loan Servicing and Systems Education Technology, Services, and Payment Processing Communications Corporate and Other Activities Total
Three months ended June 30, 2020
Balance, beginning of period $ 2,195 19,640 3,414 1,640 26,889
Deferral of revenue 800 22,340 10,640 879 34,659
Recognition of revenue (880) (22,056) (10,326) (843) (34,105)
Balance, end of period $ 2,115 19,924 3,728 1,676 27,443
Three months ended June 30, 2019
Balance, beginning of period $ 3,947 18,498 2,756 1,552 26,753
Deferral of revenue 764 24,770 8,798 841 35,173
Recognition of revenue (1,396) (21,779) (8,474) (782) (32,431)
Balance, end of period $ 3,315 21,489 3,080 1,611 29,495
Six months ended June 30, 2020
Balance, beginning of period $ 2,712 32,074 3,232 1,628 39,646
Deferral of revenue 1,182 37,420 20,567 1,734 60,903
Recognition of revenue (1,779) (49,570) (20,071) (1,686) (73,106)
Balance, end of period $ 2,115 19,924 3,728 1,676 27,443
Six months ended June 30, 2019
Balance, beginning of period $ 4,413 30,556 2,551 1,602 39,122
Deferral of revenue 1,880 38,732 17,064 1,577 59,253
Recognition of revenue (2,978) (47,799) (16,535) (1,568) (68,880)
Balance, end of period $ 3,315 21,489 3,080 1,611 29,495

12. Major Customer

Nelnet Servicing, LLC ("Nelnet Servicing") and Great Lakes Educational Loan Services, Inc. ("Great Lakes"), ~~a subsidiary~~subsidiaries of the Company, ~~earns~~each earn loan servicing revenue from a servicing contract with the ~~Department.~~Department of Education (the "Department"). Revenue earned by Nelnet Servicing related to this contract was ~~$37.4~~$34.9 million and ~~$40.5~~$38.7 million for the three months ended ~~June 30,~~March 31, 2021 and 2020, ~~and 2019, and $76.0 million and $80.1 million for the six months ended June 30, 2020 and 2019,~~ respectively. In addition, Great Lakes Educational Loan Services, Inc. ("Great Lakes"), which was acquired by the Company on February 7, 2018, also earns loan servicing revenue from a similar servicing contract with the Department. Revenue earned by Great Lakes related to this contract was ~~$45.2~~$43.3 million and ~~$46.0~~$46.4 million for the three months ended ~~June 30,~~March 31, 2021 and 2020, ~~and 2019, and $91.7 million and $93.1 million for the six months ended June 30, 2020 and 2019,~~ respectively.

~~Nelnet Servicing and Great Lakes'~~The current servicing contracts with the Department ~~previously provided for expiration~~are currently scheduled to expire on June ~~16, 2019. On November 26, 2019, Nelnet Servicing and Great Lakes each received extensions from the Department on their contracts through December~~ 14, ~~2020. The most current contract extensions also~~2021, but provide the potential for 2an additional six-month ~~extensions~~extension at the ~~Department's~~Department’s discretion through December 14, 2021. The Consolidated Appropriations Act, 2021, signed into law on December 27, 2020, provides that the Department may extend the period of performance for the servicing contracts scheduled to expire on December 14, 2021 for up to two additional years to December 14, 2023.

The Department is conducting a contract procurement process entitled Next Generation Financial Services Environment (“NextGen”) for a new framework for the servicing of all student loans owned by the Department. On January 15, 2019, the Department issued solicitations for ~~three~~certain NextGen ~~components:~~

•components, including the NextGen Enhanced Processing Solution ~~("EPS"~~(“EPS”)

•~~NextGen Business Process Operations ("BPO")~~

•~~NextGen Optimal Processing Solution ("OPS")~~

On April 1, 2019 and October 4, 2019, the Company responded to the EPS solicitation component. On January 16, 2020, the Department released an amendment to the EPS solicitation component and the Company responded on February 3, 2020. In addition, on August 1, 2019, the Company responded to the BPO solicitation component. On January 10, 2020, the Department released an amendment to the BPO solicitation component and the Company responded on January 30, 2020. The EPS solicitation component, which was for a ~~transitional~~ technology servicing system and certain processing functions the Department planned to use under NextGen to service the Department's student loan customers, ~~for a period of time before eventually moving to OPS in~~and the ~~future. However, on April 3, 2020, the Department cancelled the OPS solicitation component. The BPO solicitation component~~NextGen Business Processing Operations (“BPO”), which is for the back office and call center operational functions for servicing the Department's student loan customers.

On March 30, 2020, the Company received a letter from the Department notifying the Company that the Company's proposal in response to the EPS component had been determined to be outside of the competitive range and would receive no further consideration for an award. On April 13, 2020, the Company filed a protest with the Government Accountability Office ("GAO") challenging the Department's decision to cancel the OPS solicitation component without amending the EPS solicitation component. On April 27, 2020, the Company filed a supplemental protest challenging a number of bases for the Department's competitive range exclusion of the Company's proposal from the EPS solicitation component. On July 10, 2020, the Department cancelled the solicitation for the EPS component. In its cancellation description, the Department indicated that it continues to be committed to the goals and vision of NextGen, and that it will be introducing a new solicitation to continue the NextGen strategy in the future. Based on the Department's cancellation of the EPS procurement, on July 14, 2020, the GAO dismissed the Company's protests as moot. The Company fully intends to compete for the servicing system solution as the Department proceeds with their NextGen strategy.

On June 18, 2020, the Company received a letter from the Department notifying the Company that the Company's proposal in response to the BPO solicitation component was determined to be ineligible for award, claiming the Company's response did not meet certain requirements related to small business participation. The Company immediately requested a debriefing regarding the Department's basis for this decision. Prior to providing the Company a debriefing, on June 24, 2020, the Department awarded and signed contracts with five other companies in connection with the BPO solicitation. On July 13, 2020, the Company filed a protest with the GAO challenging on a number of bases the Department's determination that the Company's BPO response did not meet small business participation requirements. In addition, on July 20, 2020, the Company filed a supplemental protest challenging the Department's decision to proceed with awards of contracts for the BPO component, when it cancelled the EPS component and a new EPS solicitation is expected to be released. On July 24,10, 2020, the Department ~~provided~~cancelled the ~~Company a debriefing regarding~~solicitation for the EPS component. In the Department's ~~June 18, 2020 decision~~description of its cancellation of the EPS solicitation component, the Department indicated that it continues to ~~eliminate~~be committed to the ~~Company from~~goals and vision of NextGen, and that it would be introducing a new solicitation to continue the ~~BPO competition.~~NextGen strategy in the future. On ~~July~~October 28, 2020, the ~~Company filed~~Department issued a ~~second supplemental protest challenging~~new federal loan servicing solicitation for an Interim Servicing Solution ("ISS"). ISS was a follow-on to the existing contracts, which would award a full system and servicing solution to two providers. Under ISS, the selected providers would have provided the technology platform to host the Department's student loan portfolio; customer service (including contact centers) and back-office processing; digital engagement layer including borrower-facing website and mobile-applications; intake, imaging, and fulfillment; and portfolio-level operations. As the companies awarded BPO ~~decision. Under applicable law,~~contracts are onboarded, contact center and back-office operations would have shifted from the ISS contract ~~awards~~ to ~~other parties~~the BPO providers. The Consolidated Appropriations Act, 2021 contains provisions directing certain aspects of the NextGen process, including that any new federal student loan servicing environment shall provide for the ~~BPO component are subject~~participation of multiple student loan servicers and the allocation of borrower accounts to ~~a stay~~eligible student loan servicers based on performance, and directed the suspension of ~~performance until~~awarding any ISS contract for at least 90 days. On January 9, 2021, the ~~protests are resolved. A decision by~~Department suspended the ~~GAO is due on or before October 22, 2020.~~

~~The Company cannot predict~~ISS solicitation. In the ~~outcome~~Department’s description of the ~~current protests regarding the BPO component, or the timing, nature, or ultimate outcome~~suspension, it indicated that in consideration of the ~~Department's NextGen contract procurement process.~~Consolidated Appropriations Act, 2021, the Government is reassessing its needs and will amend or cancel the subject solicitation in the future.

13. Fair Value

The following tables present the Company’s financial assets and liabilities that are measured at fair value on a recurring basis.


		As of June 30, 2020						As of December 31, 2019							As of March 31, 2021		As of December 31, 2020
		Level 1		Level 2	Total	Level 1	Level 2		Total		Level 1		Level 2	Total	Level 1	Level 2	Total
Assets:	Assets:									Assets:
Investments:	Investments:									Investments:
Student loan asset-backed securities - available-for-sale		$	—	142,122	142,122	—	52,597		52,597
Student loan asset-backed debt securities - available-for-sale										Student loan asset-backed debt securities - available-for-sale	$	0	379,110	379,110	0	348,504	348,504
Equity securities(a)	Equity securities(a)	6		—	6	6	—		6	Equity securities(a)	28,296		0	28,296	10,114	0	10,114
Equity securities measured at net asset value ~~(a)~~(b)	Equity securities measured at net asset value ~~(a)~~(b)				29,966				12,894	Equity securities measured at net asset value ~~(a)~~(b)				31,557			31,927
Debt securities - available-for-sale	Debt securities - available-for-sale	103		—	103	104	—		104	Debt securities - available-for-sale	103		0	103	103	0	103
Total investments	Total investments	109		142,122	172,197	110	52,597		65,601	Total investments	28,399		379,110	439,066	10,217	348,504	390,648

Total assets	Total assets	$	109	142,122	172,197	110	52,597		65,601	Total assets	$	28,399	379,110	439,066	10,217	348,504	390,648

(a) As of March 31, 2021, $13.5 million and $14.8 million of equity securities were classified as trading and available-for-sale, respectively. All equity securities as of December 31, 2020 were classified as available-for-sale.

(b) In accordance with the Fair Value Measurements Topic of the FASB Accounting Standards Codification, certain investments that are measured at fair value using the net asset value per share (or its equivalent) practical expedient have not been classified in the fair value hierarchy.

The following table summarizes the fair values of all of the Company’s financial instruments on the consolidated balance sheets:


		As of June 30, 2020												As of March 31, 2021
		Fair value		Carrying value	Level 1	Level 2	Level 3		Fair value		Carrying value	Level 1	Level 2	Level 3
Financial assets:	Financial assets:							Financial assets:
Loans receivable	Loans receivable	$	20,017,543	19,603,993	—	—	20,017,543	Loans receivable	$	20,247,318	18,942,969	0	0	20,247,318
Accrued loan interest receivable	Accrued loan interest receivable	856,880		856,880	—	856,880	—	Accrued loan interest receivable	794,561		794,561	0	794,561	0
Cash and cash equivalents	Cash and cash equivalents	67,540		67,540	67,540	—	—	Cash and cash equivalents	144,229		144,229	144,229	0	0
Investments (at fair value)	Investments (at fair value)	172,197		172,197	109	142,122	—	Investments (at fair value)	439,066		439,066	28,399	379,110	0

Beneficial interest in loan securitizations	Beneficial interest in loan securitizations	57,072		57,072	—	—	57,072	Beneficial interest in loan securitizations	71,514		52,164	0	0	71,514
Restricted cash	Restricted cash	585,236		585,236	585,236	—	—	Restricted cash	609,881		609,881	609,881	0	0
Restricted cash – due to customers	Restricted cash – due to customers	268,539		268,539	268,539	—	—	Restricted cash – due to customers	193,081		193,081	193,081	0	0

Financial liabilities:	Financial liabilities:							Financial liabilities:
Bonds and notes payable	Bonds and notes payable	19,064,071		19,726,158	—	19,064,071	—	Bonds and notes payable	18,968,284		18,754,715	0	18,968,284	0
Accrued interest payable	Accrued interest payable	32,760		32,760	—	32,760	—	Accrued interest payable	5,527		5,527	0	5,527	0
Bank deposits								Bank deposits	111,398		111,830	45,147	66,251	0
Due to customers	Due to customers	268,539		268,539	268,539	—	—	Due to customers	230,581		230,581	230,581	0	0


		As of December 31, 2019												As of December 31, 2020
		Fair value		Carrying value	Level 1	Level 2	Level 3		Fair value		Carrying value	Level 1	Level 2	Level 3
Financial assets:	Financial assets:							Financial assets:
Loans receivable	Loans receivable	$	21,477,630	20,669,371	—	—	21,477,630	Loans receivable	$	20,454,132	19,391,045	0	0	20,454,132
Accrued loan interest receivable	Accrued loan interest receivable	733,497		733,497	—	733,497	—	Accrued loan interest receivable	794,611		794,611	0	794,611	0
Cash and cash equivalents	Cash and cash equivalents	133,906		133,906	133,906	—	—	Cash and cash equivalents	121,249		121,249	121,249	0	0
Investments (at fair value)	Investments (at fair value)	65,601		65,601	110	52,597	—	Investments (at fair value)	390,648		390,648	10,217	348,504	0

Beneficial interest in loan securitizations	Beneficial interest in loan securitizations	33,258		33,187	—	—	33,258	Beneficial interest in loan securitizations	58,709		58,331	0	0	58,709
Restricted cash	Restricted cash	650,939		650,939	650,939	—	—	Restricted cash	553,175		553,175	553,175	0	0
Restricted cash – due to customers	Restricted cash – due to customers	437,756		437,756	437,756	—	—	Restricted cash – due to customers	283,971		283,971	283,971	0	0

Financial liabilities:	Financial liabilities:							Financial liabilities:
Bonds and notes payable	Bonds and notes payable	20,479,095		20,529,054	—	20,479,095	—	Bonds and notes payable	19,270,810		19,320,726	0	19,270,810	0
Accrued interest payable	Accrued interest payable	47,285		47,285	—	47,285	—	Accrued interest payable	28,701		28,701	0	28,701	0
Bank deposits								Bank deposits	54,599		54,633	48,422	6,177	0
Due to customers	Due to customers	437,756		437,756	437,756	—	—	Due to customers	301,471		301,471	301,471	0	0

The methodologies for estimating the fair value of financial assets and liabilities are described in note 2122 of the notes to consolidated financial statements included in the ~~2019~~2020 Annual Report.

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

(Management’s Discussion and Analysis of Financial Condition and Results of Operations is for the three ~~and six~~ months ended ~~June 30, 2020~~March 31, 2021 and ~~2019.~~2020. All dollars are in thousands, except per share amounts, unless otherwise noted.)

The following discussion and analysis provides information that the Company’s management believes is relevant to an assessment and understanding of the consolidated results of operations and financial condition of the Company. The discussion should be read in conjunction with the Company’s consolidated financial statements included in the ~~2019~~2020 Annual Report.

Forward-looking and cautionary statements

This report contains forward-looking statements and information that are based on management's current expectations as of the date of this document. Statements that are not historical facts, including statements about the Company's plans and expectations for future financial condition, results of operations or economic performance, or that address management's plans and objectives for future operations, and statements that assume or are dependent upon future events, are forward-looking statements. The words “anticipate,” “assume,” “believe,” “continue,” “could,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “plan,” “potential,” “predict,” “scheduled,” “should,” “will,” “would,” and similar expressions, as well as statements in future tense, are intended to identify forward-looking statements.

The forward-looking statements are based on assumptions and analyses made by management in light of management's experience and its perception of historical trends, current conditions, expected future developments, and other factors that management believes are appropriate under the circumstances. These statements are subject to known and unknown risks, uncertainties, assumptions, and other factors that may cause the actual results and performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. These factors include, among others, the risks and uncertainties set forth in the “Risk Factors” section of the ~~2019~~2020 Annual Report ~~and subsequent reports filed by the Company with the SEC, including the "Risk Factors" section of this report,~~ and elsewhere in this report, and include such risks and uncertainties as:

•risks and uncertainties related to the severity, magnitude, and duration of the ~~COVID-19~~coronavirus disease 2019 (“COVID-19”) pandemic, including changes in the macroeconomic environment and consumer behavior, restrictions on business, educational, individual, or travel activities intended to slow the spread of the pandemic, and volatility in market conditions resulting from the pandemic, including interest rates, the value of equities, and other financial assets;

•risks related to the ability to successfully maintain and increase allocated volumes of student loans serviced by the Company under existing and any future servicing contracts with the U.S. Department of Education (the "Department"), which current contracts accounted for 3027 percent of the Company's revenue in ~~2019,~~2020, risks to the Company related to the Department's initiatives to procure new contracts for federal student loan servicing, including the pending and uncertain nature of the Department's NextGen and ISS procurement ~~process~~processes (under which awards of new NextGen contracts have been made to other service providers) and the impact of the reported cancellation by the Department of the previous EPS component of NextGen, the uncertain timing and nature of the outcome of the Company's protests of the reported decision by the Department as to the Company's proposal for the BPO component of NextGen and a protest by another interested party regarding the BPO solicitation,, the possibility that awards or ~~other~~ evaluations of proposals may be challenged by various interested parties and may not be finalized or implemented ~~within the currently anticipated~~for an extended period of time ~~frame~~ or at all, risks that the Company may not be successful in obtaining any of such potential new contracts, and risks related to the Company's ability to comply with agreements with third-party customers for the servicing of Federal Direct Loan Program, Federal Family Education Loan Program (the "FFEL Program" or "FFELP"), and private education and consumer loans;

•loan portfolio risks such as interest rate basis and repricing risk resulting from the fact that the interest rate characteristics of the student loan assets do not match the interest rate characteristics of the funding for those assets, the risk of loss of floor income on certain student loans originated under the FFEL Program, risks related to the use of derivatives to manage exposure to interest rate fluctuations, uncertainties regarding the expected benefits from purchased securitized and unsecuritized FFELP, private education, and consumer loans, or investment interests therein, and initiatives to purchase additional FFELP, private education, and consumer loans, and risks from changes in levels of loan prepayment or default rates;

•financing and liquidity risks, including risks of changes in the general interest rate environment, including the availability of any relevant money market index rate such as LIBOR or the relationship between the relevant money market index rate and the rate at which the Company's assets and liabilities are priced, and changes in the securitization and other financing markets for loans, including adverse changes resulting from unanticipated repayment trends on student loans in ~~FFELP~~the Company's securitization trusts that could accelerate or delay repayment of the associated bonds, which may increase the costs or limit the availability of financings necessary to purchase, refinance, or continue to hold student loans;

•risks from changes in the terms of education loans and in the educational credit and services markets resulting from changes in applicable laws, regulations, and government programs and budgets, such as changes resulting from the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act") and the expected decline over time in FFELP loan interest income ~~and fee-based revenues~~ due to the discontinuation of new FFELP loan originations in 2010 and potential government initiatives or ~~legislative~~ proposals to consolidate existing FFELP loans to the Federal Direct Loan Program, or otherwise allow FFELP loans to be refinanced with Federal Direct Loan Program ~~loans;~~loans, or create additional loan forgiveness or broad debt cancellation programs;

•risks related to a breach of or failure in the Company's operational or information systems or infrastructure, or those of third-party vendors, including cybersecurity risks related to the potential disclosure of confidential loan borrower and other customer information, the potential disruption of the Company's systems or those of third-party vendors or customers, and/or the potential damage to the Company's reputation resulting from cyber-breaches;

•uncertainties inherent in forecasting future cash flows from student loan assets and related asset-backed securitizations;

•risks and uncertainties ~~related to the ability of ALLO Communications LLC to successfully expand its fiber network and market share in existing service areas and additional communities and manage related construction risks;~~

•risks that the conditions to the reported approval of federal deposit insurance and an industrial bank charter for Nelnet Bank may not be satisfied within a reasonable timeframe or at all, thus delaying or preventing Nelnet Bank from commencing

~~operations, and the uncertain nature~~ of the expected benefits from ~~obtaining an industrial bank charter,~~the November 2020 launch of Nelnet Bank operations, including the ability to successfully ~~launch~~conduct banking operations and achieve expected market penetration;

•risks related to the expected benefits to the Company and to ALLO Communications LLC (“ALLO”) from the recapitalization and additional funding for ALLO and the Company’s continuing investment in ALLO, and risks related to investments in solar projects, including risks of not being able to realize tax credits which remain subject to recapture by taxing authorities;

•risks and uncertainties related to other initiatives to pursue additional strategic investments, acquisitions, and other activities, such as the completed and additional planned transactions associated with the sale by Wells Fargo of its private education loan portfolio (including potential errors in converting loan servicing portfolio acquisitions to the Company's servicing platform), including activities that are intended to diversify the Company both within and outside of its historical core education-related businesses; and

•risks and uncertainties associated with litigation matters and with maintaining compliance with the extensive regulatory requirements applicable to the Company's businesses, reputational and other risks, including the risk of increased regulatory costs resulting from the politicization of student loan servicing, and uncertainties inherent in the estimates and assumptions about future events that management is required to make in the preparation of the Company's consolidated financial statements.

All forward-looking statements contained in this report are qualified by these cautionary statements and are made only as of the date of this document. Although the Company may from time to time voluntarily update or revise its prior forward-looking statements to reflect actual results or changes in the Company's expectations, the Company disclaims any commitment to do so except as required by ~~securities laws.~~law.

OVERVIEW

The Company is a diverse company with a purpose to serve others and a vision to make customers' dreams possible by delivering customer focused products and services. The largest operating businesses engage in loan ~~servicing;~~servicing and education technology, services, and payment ~~processing;~~processing, and the Company also has a significant investment in communications. A significant portion of the Company's revenue is net interest income earned on a portfolio of federally insured student loans. The Company also makes investments to further diversify both within and outside of its historical core education-related businesses, including, but not limited to, investments in real estate, early-stage and emerging growth companies, and renewable energy.

GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments

The Company prepares its financial statements and presents its financial results in accordance with U.S. GAAP. However, it also provides additional non-GAAP financial information related to specific items management believes to be important in the evaluation of its operating results and performance. A reconciliation of the Company's GAAP net income (loss) to net income (loss), excluding derivative market value adjustments, and a discussion of why the Company believes providing this additional information is useful to investors, is provided below.


		Three months ended June 30,				Six months ended June 30,					Three months ended March 31,
		2020		2019	2020	2019		2021		2020
GAAP net income attributable to Nelnet, Inc.		$	86,482	24,619	45,950	66,210
GAAP net income (loss) attributable to Nelnet, Inc.							GAAP net income (loss) attributable to Nelnet, Inc.	$	123,598	(40,532)
Realized and unrealized derivative market value adjustments	Realized and unrealized derivative market value adjustments	3,911		37,060	24,513	67,635	Realized and unrealized derivative market value adjustments	(38,809)		20,602
Tax effect (a)	Tax effect (a)	(939)		(8,894)	(5,883)	(16,232)	Tax effect (a)	9,314		(4,944)
Net income attributable to Nelnet, Inc., excluding derivative market value adjustments (b)		$	89,454	52,785	64,580	117,613
Net income (loss) attributable to Nelnet, Inc., excluding derivative market value adjustments (b)							Net income (loss) attributable to Nelnet, Inc., excluding derivative market value adjustments (b)	$	94,103	(24,874)

Earnings per share:	Earnings per share:						Earnings per share:
GAAP net income attributable to Nelnet, Inc.		$	2.21	0.61	1.16	1.65
GAAP net income (loss) attributable to Nelnet, Inc.							GAAP net income (loss) attributable to Nelnet, Inc.	$	3.20	(1.01)
Realized and unrealized derivative market value adjustments	Realized and unrealized derivative market value adjustments	0.10		0.93	0.62	1.68	Realized and unrealized derivative market value adjustments	(1.01)		0.52
Tax effect (a)	Tax effect (a)	(0.03)		(0.22)	(0.15)	(0.41)	Tax effect (a)	0.25		(0.13)
Net income attributable to Nelnet, Inc., excluding derivative market value adjustments (b)		$	2.28	1.32	1.63	2.92
Net income (loss) attributable to Nelnet, Inc., excluding derivative market value adjustments (b)							Net income (loss) attributable to Nelnet, Inc., excluding derivative market value adjustments (b)	$	2.44	(0.62)

(a) The tax effects are calculated by multiplying the realized and unrealized derivative market value adjustments by the applicable statutory income tax rate.

(b) "Derivative market value adjustments" includes both the realized portion of gains and losses (corresponding to variation margin received or paid on derivative instruments that are settled daily at a central clearinghouse) and the unrealized portion of gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP. "Derivative market value adjustments" does not include "derivative settlements" that represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms.

The accounting for derivatives requires that changes in the fair value of derivative instruments be recognized currently in earnings, with no fair value adjustment of the hedged item, unless specific hedge accounting criteria is met. Management has structured all of the Company’s derivative transactions with the intent that each is economically effective; however, the Company’s derivative instruments do not qualify for hedge accounting. As a result, the change in fair value of derivative instruments is reported in current period earnings with no consideration for the corresponding change in fair value of the hedged item. Under GAAP, the cumulative net realized and unrealized gain or loss caused by changes in fair values of derivatives in which the Company plans to hold to maturity will equal zero over the life of the contract. However, the net realized and unrealized gain or loss during any given reporting period fluctuates significantly from period to period.

The ~~Company~~Company believes these point-in-time estimates of asset and liability values related to its derivative instruments that are subject to interest rate fluctuations are subject to volatility mostly due to timing and market factors beyond the control of management, and affect the period-to-period comparability of the results of operations. Accordingly, the Company’s management utilizes operating results excluding these items for comparability purposes when making decisions regarding the Company’s performance and in presentations with credit rating agencies, lenders, and investors. Consequently, the Company reports this non-GAAP information because the Company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance.

GAAP net income increased for the three months ended ~~June 30, 2020~~March 31, 2021 compared to the same period in ~~2019~~2020 primarily due to the following factors:

•The recognition of ~~a $51.0~~$97.1 million ($~~38.8~~73.8 million after tax) ~~gain~~of certain expenses during the first quarter of 2020 as a result of the COVID-19 pandemic, consisting of the recognition of an incremental provision for loan losses of $63.0 million ($47.9 million after tax), provision expense of $26.3 million ($20.0 million after tax) related to ~~adjust the carrying value of~~ the Company's investment in ~~Hudl to reflect Hudl's May 2020 equity raise transaction value;~~certain consumer loan beneficial interest securitizations, and $7.8 million ($5.9 million after tax) impairment expense on certain venture capital investments.

•~~The~~An increase of $45.5 million ($34.6 million after tax) in net interest income due to improved loan spread (including derivative settlements) on the Company's loan portfolio ~~and related derivative settlements;~~in the first quarter of 2021 as compared to 2020, including an increase in fixed rate floor income.

•A ~~decrease in~~ net ~~losses~~gain of $38.8 million ($29.5 million after tax) related to changes in the fair values of derivative instruments that do not qualify for hedge ~~accounting.~~accounting in the first quarter of 2021 as compared to a net loss of $20.6 million ($15.7 million after tax) in 2020.

~~These factors were partially offset by the following items:~~

•~~The~~A decrease of $23.8 million ($18.1 million after tax) in interest expense during the ~~average balance~~first quarter of ~~loans due to the amortization of the FFELP loan portfolio; and~~

•~~The decrease in net income from the Company's Loan Servicing and Systems operating segment due to a decrease in revenue~~2021 as a result of the ~~COVID-19 pandemic~~Company reversing a historical accrued interest liability on certain bonds, which liability the Company determined is no longer probable of being required to be paid. The liability was initially recorded when certain asset-backed securitizations were acquired in 2011 and ~~incurring additional costs to meet increased service and security standards under the Department servicing contracts.~~

~~GAAP net income decreased for the six months ended June 30, 2020 compared to the same period in 2019 primarily due to the following factors:~~

•The recognition of an incremental provision for loan losses totaling $63.0 million ($47.9 million after tax) in the first quarter of 2020 related to the increase in expected life of loan defaults as a result of the COVID-19 pandemic;2013.

•The recognition of ~~$34.1~~$17.0 million ($~~25.9~~13.0 million after tax) ~~of impairment charges~~negative provision for loan losses on the Company's loan portfolio in the first quarter of ~~2020 related to the Company's beneficial interest in consumer loan securitizations and~~2021 as a result of management's estimate of certain ~~venture capital investments due to adverse~~continued improved economic conditions ~~resulting from~~as of March 31, 2021 in comparison to management's estimate of certain economic conditions used to determine the ~~COVID-19 pandemic;~~allowance for loan losses as of December 31, 2020.

•The ~~decrease in~~recognition of net investment gains during the ~~average balance~~first quarter of ~~loans due to~~2021 of $8.5 million ($6.5 million after tax), primarily from the ~~amortization~~sale of ~~the FFELP loan portfolio;~~certain real estate investments.

•The ~~decrease~~recognition of a net loss by ALLO of $7.3 million ($5.5 million after tax) during the three months ended March 31, 2020. ALLO was deconsolidated in ~~loan spread on the Company's loan portfolio and related derivative settlements; and~~December 2020.

•~~The decrease~~An increase in net income in the first quarter of 2021 as compared to 2020 of $3.6 million ($2.8 million after tax) and $2.5 million ($1.9 million after tax) from the ~~Company's~~Education Technology, Services, and Payment Processing and Loan Servicing and Systems operating ~~segment due to a decrease in revenue as a result of the COVID-19 pandemic and incurring additional costs to meet increased service and security standards under the Department servicing contracts.~~segments, respectively.

These factors were partially offset by the following items:

•The recognition of a ~~$51.0~~net loss of $19.9 million ($~~38.8~~15.1 million after tax) ~~gain in~~during the ~~second~~first quarter of ~~2020~~2021 related to ~~adjust the carrying value of~~ the Company's ~~investment~~investments in ~~Hudl to reflect Hudl's May 2020 equity raise transaction value;~~ALLO.

•The recognition of a $18.2 million ($13.8 million after tax) gain from the sale of consumer loans in the first quarter of ~~2020; and~~2020.

•A decrease of $10.4 million ($7.9 million after tax) in net ~~losses related~~interest income due to ~~changes~~the decrease in the ~~fair values~~average balance of ~~derivative instruments that do not qualify for hedge accounting.~~loans in the first quarter of 2021 as compared to 2020 as a result of the amortization of the FFELP loan portfolio.

Operating Results

The Company earns net interest income on its loan portfolio, consisting primarily of FFELP loans, in its Asset Generation and Management ("AGM") operating segment. This segment is expected to generate a stable net interest margin and significant amounts of cash as the FFELP portfolio amortizes. As of ~~June 30, 2020, the Company~~March 31, 2021, AGM had a ~~$19.8~~$19.0 billion loan portfolio that management anticipates will amortize over the next approximately 20 years and has a weighted average remaining life of ~~10.8~~9.5 years. The Company actively works to maximize the amount and timing of cash flows generated by its FFELP portfolio and seeks to acquire additional loan assets to leverage its servicing scale and expertise to generate incremental earnings and cash

flow. However, due to the continued amortization of the Company’s FFELP loan portfolio, over time, the Company's net income generated by the AGM segment will continue to decrease. The Company currently believes that in the short-term it will most likely not be able to invest the excess cash generated from the FFELP loan portfolio into assets that immediately generate the rates of return historically realized from that portfolio.

In addition, the Company earns fee-based revenue through the following reportable operating segments:

•Loan Servicing and Systems ("LSS") - referred to as Nelnet Diversified Services ("NDS")

•Education Technology, Services, and Payment Processing ("ETS&PP") - referred to as Nelnet Business ~~Solutions~~Services ("NBS")

•~~Communications - referred~~Further, the Company earned communications revenue through ALLO, formerly a majority owned subsidiary of the Company prior to a recapitalization of ALLO resulting in the deconsolidation of ALLO from the Company’s financial statements on December 21, 2020. The recapitalization of ALLO was not considered a strategic shift in the Company’s involvement with ALLO, and ALLO’s results of operations, prior to the deconsolidation, are presented by the Company as ~~ALLO Communications~~a reportable operating segment.

On November 2, 2020, the Company obtained final approval for federal deposit insurance from the Federal Deposit Insurance Corporation ("~~ALLO"~~FDIC") and for a bank charter from the Utah Department of Financial Institutions ("UDFI") in connection with the establishment of Nelnet Bank, and Nelnet Bank launched operations. Nelnet Bank operates as an internet Utah-chartered industrial bank franchise focused on the private education loan marketplace, with a home office in Salt Lake City, Utah. Nelnet Bank’s operations are presented by the Company as a reportable operating segment.

Other business activities and operating segments that are not reportable are combined and included in Corporate and Other Activities ("Corporate"). Corporate and Other Activities also includes income earned on certain investments and interest expense incurred on unsecured and other corporate related debt transactions. In addition, the Corporate segment includes direct incremental costs associated with Nelnet Bank prior to the UDFI’s approval for its bank charter and certain shared service and

support costs incurred by the Company that will not be reflected in Nelnet Bank’s operating results through 2023 (the bank’s de novo period). Such Nelnet Bank-related costs included in the Corporate segment totaled $0.7 million (pre-tax) and $1.2 million (pre-tax) for the three months ended March 31, 2021 and 2020, respectively.

The information below provides the operating results for each reportable operating segment for the three ~~and six~~ months ended ~~June 30,~~March 31, 2021 and 2020 ~~and 2019~~ (dollars in millions). See "Results of Operations" for each reportable operating segment (except ALLO) under this Item 2 for additional detail.

LSS (a)

ETS&PP

ALLO (b)

AGM (c)

Bank (c)

(a) Revenue includes intersegment revenue.

(b) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. See note 2 of the notes to consolidated financial statements included in the 2020 Annual Report for a description of the transaction and a summary of the deconsolidation impact. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.

(c) Total revenue includes "net interest income" and "total other income/expense" from the Company's segment statements of operations, excluding ~~a COVID-19 related impairment expense during the six months ended June 30, 2020 of $26.3 million, and~~ the impact from changes in fair values of derivatives. Net income (loss) excludes changes in fair values of derivatives, net of tax. For information regarding the exclusion of the impact from changes in fair values of derivatives, see "GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments" above.

~~Certain events and transactions from~~COVID-19

Beginning in March 2020, ~~which have impacted, will impact, or could impact~~ the ~~operating results of the Company, are discussed below.~~

~~Impacts of~~ COVID-19 ~~Pandemic~~

~~The rapid outbreak of the respiratory disease caused by a novel strain of coronavirus, coronavirus 2019 or COVID-19 (“COVID-19”), was declared a global~~ pandemic ~~by the World Health Organization on March 11, 2020 and a national emergency by the President on March 13, 2020. Beginning on March 15, 2020,~~resulted in many businesses and schools ~~closed~~closing or ~~reduced~~reducing hours throughout the U.S. to combat the spread of COVID-19, and states and local jurisdictions ~~implemented~~implementing various containment efforts, including lockdowns on non-essential business and other business restrictions, stay-at-home orders, and shelter-in-place orders. The COVID-19 pandemic ~~has~~ caused significant disruption to the U.S. and world economies, including significantly higher unemployment and underemployment, significantly lower interest rates, and ~~equity market valuations, and~~ extreme volatility in

the U.S. and world markets. While certain COVID-19 vaccines have been approved and have become widely available for use in the U.S., the Company is unable to predict how widely utilized the vaccines will be or how effective they will be in preventing the spread of COVID-19. As a result, ofalthough the ~~COVID-19 outbreak and federal, state, and local government responses to COVID-19,~~economy has improved since the Company has experienced and may in the future experience various disruptions and impacts to the Company's businesses and results of operations. The following provides a summary of how COVID-19 has impacted and may impact the Company's business and operating results.

~~Corporate~~

The Company has implemented adjustments to its operations designed to keep employees safe and comply with federal, state, and local guidelines, including those regarding social distancing. As of March 25, 2020, the majority of our 6,600 associates were working and continue to work from home. Substantially all Company associates working from home are able to connect to their work environment virtually and continue to serve our customers.

The Company has investments in real estate, early-stage and emerging growth companies (venture capital investments), and renewable energy (solar). The Company identified several venture capital investments that were negatively impacted by the distressedpandemic began, it is still uncertain when or if normal pre-pandemic economic ~~conditions resulting from the COVID-19 pandemic and recognized impairment charges on such investments of $7.8 million (pre-tax) during the first quarter of 2020.~~

~~Loan Servicing and Systems~~

The CARES Act, which was signed into law on March 27, 2020, among other things, provides broad relief for federal student loan borrowers. Under the CARES Act, federal student loan payments and interest accruals were suspended until September 30, 2020 for all borrowers that have loans owned by the Department. The Department instructed servicers to apply the benefits of the law retroactively to March 13, 2020, when the President declared a state of emergency related to COVID-19. Although the Company will receive less revenue per borrower through September 30, 2020 based on borrower status, the Company currently anticipates more borrowers being in a current status subsequent to September 30, 2020, at which time the Company's revenue per borrower will increase. Currently, the Company anticipates no adverse impact to the total amount of revenue earned during 2020 under the Department servicing contracts as a result of the CARES Act. However, servicing revenue was negatively impacted in the second quarter of 2020, is expected to be lower in the third quarter of 2020, and is currently expected to be higher in the fourth quarter of 2020, than in corresponding prior periods. While federal student loan payments are suspended, the Company's operating expenses have been and will continue to be lower due to a significant reduction of borrower statement printing and postage costs. In addition, during the second quarter of 2020, revenue from the Department for originating consolidation loans was adversely impacted as a result of borrowers receiving relief on their existing loans, thus not initiating a consolidation. The Company currently anticipates this revenue will continue to be negatively impacted while student loan payments and interest accruals are suspended.

During the second quarter of 2020, FFELP, private education, and consumer loan servicing revenue was adversely impacted by the COVID-19 pandemic due to reduced or eliminated delinquency outreach to borrowers, holds on claim filings, and reduced or eliminated late fees processing. In addition, origination fee revenue was negatively impacted as borrowers are less likely to refinance their loans when they are receiving certain relief measures from their current lender. The Company anticipates this trend will continue in future periods that are impacted by the COVID-19 pandemic, with the magnitude based on the extent to which existing or additional borrower relief policies and activities are implemented or extended by servicing customers.

If the student loan borrower relief provisions of the CARES Act were potentially extended past September 30, 2020 and/or new legislative or regulatory student loan borrower relief measures similar to such provisions of the CARES Act were to become effective, the levels and timing of future servicing revenues could continue to be impacted in a similar manner through the extended period of time that such provisions or measures are in effect.

~~Due to decreased servicing and transaction~~ activity as a result of suspended payments under the CARES Act as discussed above, the Company has been able to transition associates to help state agencies process unemployment claims and conduct certain health tracing support activities. These contracts were awarded to the Company as a result of the Company's technology, security, compliance, and other capabilities needed to conduct such activities.

~~Education Technology, Services, and Payment Processing~~

This segment has been and will continue to be impacted by COVID-19 through lower interest rate levels, which reduce earnings for this business compared to recent historical results as the tuition funds held in custody for schools produce less interest earnings. If interest rates remain at current levels, the Company anticipates this segment will earn minimal interest income in future periods. In addition, as a result of COVID-19, demand for certain of the Company's products and services during the second quarter of 2020 was negatively impacted. Enrollment declines in higher education and K-12 schools, as a result of the COVID-19 pandemic, could continue to negatively impact schools' demand for the Company's products and services in future periods.

~~Communications~~

As a result of COVID-19, ALLO has experienced increased demand from new and existing residential customers to support connectivity needs primarily for work and learn from home applications. Along with offering 60 days free for eligible customers, ALLO has partnered with school districts to provide more connectivity to students, often at discounted rates. ALLO signed the FCC Keep Americans Connected Pledge and did not suspend customers for non-payment, charge late fees, and apply suspension fees during the period from March 15, 2020 to June 30, 2020.

A prolonged economic downturn as a result of the COVID-19 pandemic could adversely impact customers’ ability to pay for ALLO services. However, to date the impact has been minimal as the services ALLO provides are viewed as critical by both residential and business ~~customers. Due to losses from COVID-19, in the future some businesses may not be able to re-open, which would adversely impact ALLO’s~~operations will resume. The results of operations ~~and cash flow.~~

In view of the importance of ALLO's technicians being able to connect new customers while maintaining social distance and protecting community and associate health and safety, ALLO has adjusted operational procedures by implementing associate health checks, following CDC and local health official safety protocols, facilitating customer screening, and adjusting the installation process to limit the timediscussion below should be read in ~~the home or business as much as possible.~~

~~Asset Generation and Management~~

~~AGM's results were adversely impacted during the first quarter of 2020 as a result of COVID-19 due to:~~

•~~An incremental increase in the provision for loan losses of $63.0 million (pre-tax) resulting from an increase in expected life of loan defaults due to the COVID-19 pandemic.~~

•A $26.3 million (pre-tax) impairment charge recognized on the Company's beneficial interest in consumer loan securitizations. The Company's estimate of future cash flows from the beneficial interest in consumer loan securitizations was lower than originally anticipated due to the expectation of increased consumer loan defaults within such securitizations due to the distressed economic conditions resulting from the COVID-19 pandemic.

In addition, during the first quarter of 2020, variable loan spread on the Company's federal student loan portfolio decreased due to a widening of the basis between the asset and debt indices in which the Company earns interest on its loans and funds such loans. The significant widening during the first quarter of 2020 was the result of a significant decrease in interest rates in March 2020 as a result of COVID-19. In a declining interest rate environment, student loan spread is compressed, due to the timing of interest rate resets on the Company's assets occurring daily in contrast to the timing of the interest resets on the Company's debt that occurs either monthly or quarterly. As the Company's debt reset at lower interest rates during the second quarter of 2020, the Company's variable loan spread increased.

During the first half of the second quarter of 2020, interest rates continued to decrease. As the Company's debt continues to reset to these lower interest rates during the third quarter of 2020, the Company expects variable loan spread will continue to increase from current levels. In addition, as a result of the decrease in interest rates in March 2020 and the first half of the second quarter of 2020, the Company has received and anticipates to continue to receive an increase in fixed rate floor income earned on its federally insured student loan portfolio.

The CARES Act, among other things, provides broad relief, effective March 13, 2020, for borrowers that have student loans owned by the Department of Education. This relief package excluded FFELP, private education, and consumer loans. Althoughconjunction with the Company’s ~~loans are excluded from~~2020 Annual Report, including the ~~provisions of the CARES Act, the Company is providing relief for its borrowers.~~

For the Company's federally insured and private education loans, effective March 13, 2020 through June 30, 2020, the Company proactively applied a 90 day natural disaster forbearance to any loan that was 31-269 days past due (for federally insured loans) and 80 days past due (for private education loans), and to any current loan upon request. Beginning July 1, 2020, the Company discontinued proactively applying 90 day natural disaster forbearances on past due loans. However, the Company will continue to apply a natural disaster forbearance with an end date of September 30, 2020, to any federally insured and private education loan upon request. Federally insured loansinformation included in forbearance increased to $5.4 billion, or 27.7% of the portfolio, at June 30, 2020, compared to $1.3 billion, or 6.6% of the portfolio, as of December 31, 2019. Private education loans in forbearance increased to $21.9 million, or 7.5% of the portfolio, at June 30, 2020, compared to $3.1 million, or 1.3% of the portfolio, at December 31, 2019. Federally insured and private education loans in forbearance declined in June 2020 from May peaks of $6.0 billion and $38.6 million, respectively. The Company anticipates that loans in forbearance will continue to decline in the third and fourth quarters of 2020, absent any intervening policy change, when borrowers are currently scheduled to exit forbearance. Despite the COVID-19 pandemic, most borrowers continue to make payments according to their payment plans.

~~The Company will continue to review whether additional and/or extended borrower relief policies and activities are needed.~~

The Company is not contractually committed to acquire FFELP, private education, or consumer loans, so the Company has been and will continue to be selective as to which, if any, loans it purchases during the current period of economic uncertainty. As a result of the economic uncertainty, the Company has identified certain opportunities to deploy capital. In March and April 2020, the Company purchased residual interests in certain FFELP securitizations for $33.5 million. In addition, the Company has purchased $89.3 million of investments in student loan asset-backed securities during the six months ended June 30, 2020 (net of proceeds from sales of such securities). A majority of the student loan asset-backed securities purchases were funded via a participation agreement with Union Bank (a related party).

~~Liquidity~~

The Company currently believes its cash and anticipated cash generated from operations on an annual basis will be sufficient to fund its operating expenses and business activities for the foreseeable future. In addition, the Company does not currently believe the COVID-19 pandemic will have any impact regarding compliance with covenants on any of the Company's debt facilities, including its unsecured line of credit.

~~See further discussion regarding the Company’s strong liquidity position below.~~

~~Other Risks and Uncertainties~~

The COVID-19 pandemic is unprecedented and continues to evolve. The extent to which COVID-19 may impact the Company's businesses depends on future developments, which are highly uncertain, subject to various risks, and cannot be predicted with confidence, such as the ultimate spread, severity, and duration of the pandemic, travel restrictions, stay-at-home or other similar orders and social distancing in the United States and other countries, business and/or school closures and disruptions, and the effectiveness of actions taken in the United States and other countries to contain and treat the virus. For additional information on the risks and uncertainties regarding the impacts of COVID-19, see Part II, Item 1A. "Risk“Risk Factors -– Operations – The COVID-19 pandemic has adversely impacted our results of operations, and ~~could~~is expected to continue to adversely impact our results of operations, as well as adversely impact our businesses, financial condition, and/or cash ~~flows" in this report.~~

~~Investment in Agile Sports Technologies, Inc. (doing business as "Hudl")~~

~~On May 20, 2020, the Company made an additional equity investment~~flows” and “Management’s Discussion and Analysis of ~~approximately $26.0 million in Hudl, as one~~Financial Condition and Results of ~~the participants in an equity raise completed by Hudl. Prior to the additional 2020 investment, the Company had direct and indirect equity ownership interests in Hudl~~Operations – Overview – Impacts of less than 20%, which did not materially change as a result of this transaction. The Company accounts for its investment in Hudl using the measurement alternative method, which requires it to adjust its carrying value of the investment for changes resulting from observable market transactions. As a result of Hudl’s equity raise, the Company recognized a $51.0 million (pre-tax) gain during the three months ended June 30, 2020 to adjust its carrying value to reflect the May 20, 2020 transaction value. This gain is included in "other income" on the consolidated statements of income.

~~Department of Education NextGen Procurement~~

Nelnet Servicing, LLC ("Nelnet Servicing"), a subsidiary of the Company, earns loan servicing revenue from a servicing contract with the Department. Revenue earned by Nelnet Servicing related to this contract was $37.4 million and $40.5 million for the three months ended June 30, 2020 and 2019, and $76.0 million and $80.1 million for the six months ended June 30, 2020 and 2019, respectively. In addition, Great Lakes Educational Loan Services, Inc. ("Great Lakes"), which was acquired by the Company on February 7, 2018, also earns loan servicing revenue from a similar servicing contract with the Department. Revenue earned by Great Lakes related to this contract was $45.2 million and $46.0 million for the three months ended June 30, 2020 and 2019, and $91.7 million and $93.1 million for the six months ended June 30, 2020 and 2019, respectively.COVID-19 Pandemic.”

3930

Nelnet Servicing and Great Lakes' servicing contracts with the Department previously provided for expiration on June 16, 2019. On November 26, 2019, Nelnet Servicing and Great Lakes each received extensions from the Department on their contracts through December 14, 2020. The most current contract extensions also provide the potential for two additional six-month extensions at the Department's discretion through December 14, 2021.

•~~NextGen Enhanced Processing Solution ("EPS")~~

•~~NextGen Business Process Operations ("BPO")~~

•~~NextGen Optimal Processing Solution ("OPS")~~

On April 1, 2019 and October 4, 2019, the Company responded to the EPS solicitation component. On January 16, 2020, the Department released an amendment to the EPS solicitation component and the Company responded on February 3, 2020. In addition, on August 1, 2019, the Company responded to the BPO solicitation component. On January 10, 2020, the Department released an amendment to the BPO solicitation component and the Company responded on January 30, 2020. The EPS solicitation component was for a transitional technology system and certain processing functions the Department planned to use under NextGen to service the Department's student loan customers for a period of time before eventually moving to OPS in the future. However, on April 3, 2020, the Department cancelled the OPS solicitation component. The BPO solicitation component is for the back office and call center operational functions for servicing the Department's student loan customers.

~~The Company cannot predict the outcome of the current protests regarding the BPO component, or the timing, nature, or ultimate outcome of the Department's NextGen contract procurement process.~~

~~Adoption of New Accounting Standard for Credit Losses~~

~~On January 1, 2020, the Company adopted ASU No. 2016-13, Financial Instruments – Credit Losses~~ ~~(“ASC 326”), which replaces the incurred loss methodology with an expected loss methodology that is referred to as the current expected credit loss (“CECL”) methodology.~~

The CECL methodology utilizes a lifetime “expected credit loss” measurement objective for the recognition of credit losses for financial assets measured at amortized cost at the time the financial asset is originated or acquired. The expected credit losses are adjusted each period for changes in expected lifetime credit losses.

The new guidance primarily impacted the allowance for loan losses related to the Company’s loan portfolio. Upon adoption, the Company recorded an increase to the allowance for loan losses of $91.0 million, which included a reclassification of the non-accretable discount balance and premiums related to loans purchased with evidence of credit deterioration, and decreased retained earnings, net of tax, by $18.9 million. Results for reporting periods beginning after January 1, 2020 are presented under ASC 326 (recognizing estimated credit losses expected to occur over the asset's remaining life) while prior period amounts continue to be reported in accordance with previously applicable GAAP (recognizing estimated credit losses using an incurred loss model); therefore, the comparative information for 2019 is not comparable to the information presented for 2020.

~~Nelnet Bank~~

On March 18, 2020, the Company announced that it received notification of approval from the Federal Deposit Insurance Corporation (“FDIC”) Board of Directors for federal deposit insurance and the Utah Department of Financial Institutions (“UDFI”) in connection with the establishment of Nelnet Bank as a Utah-chartered industrial bank. Nelnet Bank would operate as an internet bank franchise focused on the private education loan marketplace, with a home office in Draper, Utah.

The approval from the FDIC and UDFI is subject to a number of conditions, including compliance with the terms of the orders from the FDIC and UDFI. In addition, Nelnet Bank will have to meet a readiness review by the FDIC and UDFI before commencing operations. Although a formal timeline has not been established for these items, the Company currently believes Nelnet Bank could be approved and operational by the fourth quarter of 2020.

On June 26, 2020, Nelnet Bank, Nelnet, Inc. (the parent), and Michael S. Dunlap (Nelnet, Inc.’s controlling shareholder) entered into a Capital and Liquidity Maintenance Agreement and a Parent Company Agreement with the FDIC in connection with Nelnet, Inc.’s role as a source of financial strength for Nelnet Bank. As part of the Capital and Liquidity Maintenance Agreement, Nelnet, Inc. is obligated to (i) contribute capital to Nelnet Bank for it to maintain capital levels that meet FDIC requirements for a “well capitalized” bank, including a leverage ratio of capital to total assets of at least 12 percent; (ii) provide and maintain a revolving line of credit for the benefit of Nelnet Bank in an amount equal to the greater of either 10 percent of Nelnet Bank’s total assets or such additional amount as agreed to by Nelnet Bank and Nelnet, Inc.; (iii) provide additional liquidity to Nelnet Bank in such amount and duration as may be necessary for Nelnet Bank to meet its ongoing liquidity obligations; and (iv) establish and maintain a pledged deposit of $40.0 million with Nelnet Bank.

During the three and six months ended June 30, 2020, the Company incurred incremental direct costs associated with Nelnet Bank of $1.3 million and $2.5 million, respectively. Nelnet Bank will be funded with an initial capital commitment of $100.0 million from the Company. Nelnet Bank will operate as a separate subsidiary of the Company, and the industrial bank charter will allow the Company to maintain its other diversified business offerings.

~~Liquidity~~

•As of June 30, 2020, the Company had cash and cash equivalents of $67.5 million. In addition, the Company had a portfolio of available-for-sale investments, consisting primarily of student loan asset-backed securities, with a fair value of $142.2 million as of June 30, 2020. As of June 30, 2020, the Company has participated $86.7 million of these securities, and such participation is reflected as debt on the Company's consolidated balance sheet.

•The Company has a $455.0 million unsecured line of credit with a maturity date of December 16, 2024. As of June 30, 2020, the unsecured line of credit had $30.0 million outstanding and $425.0 million was available for future use. The line of credit provides that the Company may increase the aggregate financing commitments, through the existing lenders and/or through new lenders, up to a total of $550.0 million, subject to certain conditions.

•The majority of the Company’s portfolio of student loans is funded in asset-backed securitizations that will generate significant earnings and cash flow over the life of these transactions. As of June 30, 2020, the Company currently expects future undiscounted cash flows from its securitization portfolio to be approximately $2.28 billion, of which approximately $1.51 billion will be generated over the next 5 1/2 years (through 2025).

•~~During the first six months of 2020, the Company completed three FFELP asset-backed securitizations totaling $1.1 billion.~~

•As of June 30, 2020, the Company had $348.9 million, $92.6 million, and $126.4 million of capacity under its FFELP, private education, and consumer loan warehouse facilities, respectively, to purchase additional loans.

~~of these loans. After the completion of this loan sale, $46.8 million was outstanding under the Company's consumer loan warehouse facility and $153.2 million was available for future funding.~~

•The Company has a stock repurchase program to purchase up to a total of five million shares of the Company’s Class A common stock during the three-year period ending May 7, 2022. Year to date, through June 30, 2020, the Company has repurchased 1,497,934 shares of stock for $68.5 million ($45.75 per share), of which the vast majority was purchased during the second quarter of 2020. As of June 30, 2020, 3.3 million shares remained authorized for repurchase under the Company's stock repurchase program.

•The Company paid a second quarter 2020 cash dividend on the Company's Class A and Class B common stock of $0.20 per share. In addition, the Company's Board of Directors has declared a third quarter 2020 cash dividend on the Company's outstanding shares of Class A and Class B common stock of $0.20 per share. The third quarter cash dividend will be paid on September 15, 2020 to shareholders of record at the close of business on September 1, 2020.

The Company intends to use its strong liquidity position to capitalize on market opportunities, including FFELP, private education, and consumer loan acquisitions; strategic acquisitions and investments, including anticipated capital commitments to Nelnet Bank; expansion of ALLO’s telecommunications network; and capital management initiatives, including stock repurchases, debt repurchases, and dividend distributions. The timing and size of these opportunities will vary and will have a direct impact on the Company’s cash and investment balances.

CONSOLIDATED RESULTS OF OPERATIONS

An analysis of the Company's operating results for the three ~~and six~~ months ended ~~June 30, 2020~~March 31, 2021 compared to the same ~~periods~~period in ~~2019~~2020 is provided below.

The Company’s operating results are primarily driven by the performance of its existing loan portfolio and the revenues generated by its fee-based businesses and the costs to provide such services. The performance of the Company’s portfolio is driven by net interest income (which includes financing costs) and losses related to credit quality of the assets, along with the cost to administer and service the assets and related debt.

The Company operates as distinct reportable operating segments as described above. For a reconciliation of the reportable segment operating results to the consolidated results of operations, see note 10 of the notes to consolidated financial statements included under Part I, Item 1 of this report. Since the Company monitors and assesses its operations and results based on these segments, the discussion following the consolidated results of operations is presented on a reportable segment ~~basis.~~basis (except for ALLO, which was deconsolidated from the Company's consolidated financial statements in December 2020).


		Three months ended				Six months ended						Three months ended
		June 30,				June 30,						March 31,
		2020		2019	2020	2019	Additional information		2021		2020		Additional information
Loan interest	Loan interest	$	146,140	238,222	327,933	480,555	Decrease was due primarily to decreases in the gross yield earned on loans and the average balance of loans, partially offset by an increase in gross fixed rate floor income due to lower interest rates in 2020 as compared to 2019.	Loan interest	$	124,117	181,793		Decrease was due primarily to decreases in the gross yield earned on loans and the average balance of loans, partially offset by an increase in gross fixed rate floor income due to lower interest rates in 2021 as compared to 2020.
Investment interest	Investment interest	5,743		8,566	13,141	16,819	Includes income from unrestricted interest-earning deposits and investments and funds in asset-backed securitizations. Decrease was due to a decrease in interest rates.	Investment interest	4,986		7,398		Includes income from unrestricted interest-earning deposits and investments and funds in asset-backed securitizations. Decrease was due to a decrease in interest rates.
Total interest income	Total interest income	151,883		246,788	341,074	497,374		Total interest income	129,103		189,191
Interest expense	Interest expense	85,248		186,963	219,366	378,733	Decrease was due primarily to a decrease in cost of funds and a decrease in the average balance of debt outstanding.	Interest expense	27,773		134,118		Decrease was due primarily to a decrease in cost of funds and a decrease in the average balance of debt outstanding. In addition, during the first quarter of 2021, the Company reduced interest expense by $23.8 million as a result of reversing a historical accrued interest liability on certain bonds, which liability the Company determined is no longer probable of being required to be paid. The liability was initially recorded when certain asset-backed securitizations were acquired in 2011 and 2013.
Net interest income	Net interest income	66,635		59,825	121,708	118,641	See table below for additional analysis.	Net interest income	101,330		55,073		See table below for additional analysis.
Less provision for loan losses		2,999		9,000	79,297	16,000	The increase during the six months ended June 30, 2020 compared to the same period in 2019 was due to provision expense recognized in the first quarter of 2020 as a result of an increase in expected defaults as a result of the COVID-19 pandemic and an increased provision for loan losses on loans acquired in 2020 to reflect life of loan expected losses as compared to loans acquired in 2019 for which the provision for loan losses was recognized based upon an incurred loss methodology.
Less (negative provision) provision for loan losses								Less (negative provision) provision for loan losses	(17,048)		76,299		The Company recognized negative provision in the first quarter of 2021 due to management's estimate of improved economic conditions as of March 31, 2021 in comparison to management's estimate of economic conditions used to determine the allowance for loan losses as of December 31, 2020. During the first quarter of 2020, the Company recognized an incremental provision of $63.0 million as a result of an increase in expected defaults due to the COVID-19 pandemic.
Net interest income after provision for loan losses	Net interest income after provision for loan losses	63,636		50,825	42,411	102,641		Net interest income after provision for loan losses	118,378		(21,226)
Other income/expense:	Other income/expense:							Other income/expense:
LSS revenue	LSS revenue	111,042		113,985	223,778	228,883	See LSS operating segment - results of operations.	LSS revenue	111,517		112,735		See LSS operating segment - results of operations.
ETS&PP revenue	ETS&PP revenue	59,304		60,342	142,979	139,502	See ETS&PP operating segment - results of operations.	ETS&PP revenue	95,258		83,675		See ETS&PP operating segment - results of operations.
Communications revenue	Communications revenue	18,998		15,758	37,179	30,300	See Communications operating segment - results of operations.	Communications revenue	—		18,181		As discussed above, on December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements.
Other								Other	(4,604)		8,281		See table below for the components of "other."
Gain on sale of loans	Gain on sale of loans	—		1,712	18,206	1,712	The Company sold a portfolio of consumer loans in the first quarter of 2020 and the second quarter of 2019 and recognized gains of $18.2 million and $1.7 million, respectively.	Gain on sale of loans	—		18,206		The Company sold a portfolio of consumer loans in January 2020 and recognized a gain of $18.2 million.
Other income		60,127		14,440	68,408	23,507	See table below for the components of "other income."

Impairment expense and provision for beneficial interests, net								Impairment expense and provision for beneficial interests, net	2,436		(34,087)		During the first quarter of 2020, the Company recognized impairments of $26.3 million and $7.8 million related to beneficial interest in consumer loan securitization investments and several venture capital investments, respectively. Such impairments were the result of impacts from the COVID-19 pandemic. During the first quarter of 2021, the Company reversed the remaining allowance of $2.4 million related to the beneficial interest in consumer loan securitizations due to continued improved economic conditions.
Derivative settlements, net								Derivative settlements, net	(4,304)		4,237		The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. Derivative settlements for each applicable period should be evaluated with the Company's net interest income. See table below for additional analysis.
Derivative market value adjustments, net								Derivative market value adjustments, net	38,809		(20,602)		Includes the realized and unrealized gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP. The majority of the derivative market value adjustments related to the changes in fair value of the Company's floor income interest rate swaps. Such changes reflect that a decrease in the forward yield curve during a reporting period results in a decrease in the fair value of the Company's floor income interest rate swaps, and an increase in the forward yield curve during a reporting period results in an increase in the fair value of the Company's floor income interest rate swaps.
Total other income/expense								Total other income/expense	239,112		190,626
Cost of services:								Cost of services:
Cost to provide education technology, services, and payment processing services								Cost to provide education technology, services, and payment processing services	27,052		22,806		Represents primarily direct costs to provide payment processing and instructional services in the ETS&PP operating segment. Increase in 2021 compared to 2020 was primarily due to additional instructional services costs.
Cost to provide communications services								Cost to provide communications services	—		5,582		As discussed above, on December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements.
Total cost of services								Total cost of services	27,052		28,388

4231

Impairment expense (332) — (34,419) — During the first quarter of 2020, the Company recognized impairments of $26.3 million and $7.8 million related to beneficial interest in consumer loan securitization investments and several venture capital investments, respectively. Such impairments were the result of impacts from the COVID-19 pandemic.
Derivative settlements, net 5,821 12,972 10,058 32,007 The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. Derivative settlements for each applicable period should be evaluated with the Company's net interest income. See table below for additional analysis.
Derivative market value adjustments, net (3,911) (37,060) (24,513) (67,635) Includes the realized and unrealized gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP. The majority of the derivative market value adjustments related to the changes in fair value of the Company's floor income interest rate swaps. Such changes reflect that a decrease in the forward yield curve during a reporting period results in a decrease in the fair value of the Company's floor income interest rate swaps, and an increase in the forward yield curve during a reporting period results in an increase in the fair value of the Company's floor income interest rate swaps. During the first quarter of 2020 and first and second quarters of 2019, there were significant decreases in the forward yield curve resulting in decreases in the fair value of the Company's floor income interest rate swaps that resulted in a loss during these periods. Although the decrease in the forward yield curve was more substantial in 2020 as compared to 2019, the notional amount of derivatives outstanding during 2020 was much lower than compared to 2019.
Total other income/expense 251,049 182,149 441,676 388,276
Cost of services:
Cost to provide education technology, services, and payment processing services 15,376 15,871 38,181 36,930 Represents primarily direct costs to provide payment processing services in the ETS&PP operating segment.
Cost to provide communications services 5,743 5,101 11,325 9,860 Represents costs of services primarily associated with television programming costs in the Communications operating segment.
Total cost of services 21,119 20,972 49,506 46,790
Operating expenses:
Salaries and benefits 119,247 111,214 239,125 222,272 Increases were due to (i) increases in personnel in the LSS and corporate operating segments to meet increased service and security standards under the Department servicing contracts; (ii) increases in personnel in the LSS operating segment to develop a new private education and consumer loan servicing system; (iii) increases in personnel to support the growth in the customer base and the development of new technologies in the ETS&PP operating segment; and (iv) a decrease in the amount of salary and benefit costs capitalized in 2020 as compared to 2019 at ALLO. See each individual operating segment results of operations discussion for additional information.
Depreciation and amortization 29,393 24,484 57,041 48,697 Increases were primarily due to additional depreciation expense at ALLO.
Other expenses 37,052 45,417 80,439 89,233 Other expenses includes expenses necessary for operations, such as postage and distribution, consulting and professional fees, occupancy, communications, and certain information technology-related costs. Decreases were due to (i) cost savings in the LSS segment from an increase in the adoption of electronic borrower statements and correspondence and a decrease in printing and postage while loan payments were suspended as a result of COVID-19 borrower relief efforts; and (ii) reduction of travel expenses and the cancellation of on-site conferences in the ETS&PP segment. See each individual operating segment results of operations discussion for additional information.
Total operating expenses 185,692 181,115 376,605 360,202
Income before income taxes 107,874 30,887 57,976 83,925
Income tax expense 21,264 6,209 11,131 17,600 The effective tax rate was 19.7% and 20.1% for the three months ended June 30, 2020 and 2019, respectively, and 19.5% and 21.0% for the six months ended June 30, 2020 and 2019, respectively. The Company currently expects its effective tax rate for 2020 will range between 19 and 21 percent.
Net income 86,610 24,678 46,845 66,325
Net income attributable to noncontrolling interests (128) (59) (895) (115)
Net income attributable to
Nelnet, Inc. $ 86,482 24,619 45,950 66,210


Operating expenses:
Salaries and benefits	115,791		119,878	Decrease was due to a decrease in contact center operations and support in the LSS operating segment as a result of federal student loan payments being suspended under the CARES Act and the deconsolidation of ALLO from the Company's consolidated financial statements. These decreases were partially offset by an increase in expenses in the ETS&PP operating segment due to an increase in headcount to support the growth of its customer base, the investment in the development of new technologies, and businesses it acquired in December 2020.
Depreciation and amortization	20,184		27,648	Decrease was primarily due to the deconsolidation of ALLO from the Company's consolidated financial statements on December 21, 2020, resulting in no depreciation expense being recorded in 2021 for ALLO.

Other expenses	36,698		43,384	Other expenses includes expenses necessary for operations, such as postage and distribution, consulting and professional fees, occupancy, communications, and certain information technology-related costs. Decrease was due to (i) cost savings in the LSS segment from an increase in the adoption of electronic borrower statements and correspondence and a decrease in printing and postage while loan payments are suspended as a result of COVID-19 borrower relief efforts; (ii) reduction of travel in the ETS&PP segment; and (iii) the deconsolidation of ALLO in December 2020. See the LSS and ETS&PP operating segment results of operations discussions for additional information.
Total operating expenses	172,673		190,910
Income (loss) before income taxes	157,765		(49,898)
Income tax (expense) benefit	(34,861)		10,133	The effective tax rate was 22.0% and 20.0% for the three months ended March 31, 2021 and 2020, respectively. The Company currently expects its effective tax rate for 2021 will range between 21 and 23 percent.
Net income (loss)	122,904		(39,765)
Net loss (income) attributable to noncontrolling interests	694		(767)
Net income (loss) attributable to Nelnet, Inc.	$	123,598	(40,532)

The following table summarizes the components of “net interest income” and “derivative settlements, net.”

Derivative settlements represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms. Derivative accounting requires that net settlements with respect to derivatives that do not qualify for "hedge treatment" under GAAP be recorded in a separate income statement line item below net interest income. The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. As such, management believes derivative settlements for each applicable period should be evaluated with the Company’s net interest income as presented in the table below. Net interest income (net of settlements on derivatives) is a ~~non-~~

~~GAAP~~non-GAAP financial measure, and the Company reports this non-GAAP information because the Company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance. See note 4 of the notes to consolidated financial statements included under Part I, Item 1 of this report for additional information on the Company's derivative instruments, including the net settlement activity recognized by the Company for each type of derivative for the 2021 and 2020 ~~and 2019~~periods presented in the table under the caption "Consolidated Financial Statement Impact Related to Derivatives - Statements of ~~Income"~~Operations" in note 4 and in the table below.


		Three months ended June 30,				Six months ended June 30,						Three months ended March 31,
		2020		2019	2020	2019	Additional information		2021		2020		Additional information
Variable loan interest margin	Variable loan interest margin	$	30,133	44,310	60,499	88,260	Represents the yield the Company receives on its loan portfolio less the cost of funding these loans. Variable loan spread is also impacted by the amortization/accretion of loan premiums and discounts and the 1.05% per year consolidation loan rebate fee paid to the Department. See AGM operating segment - results of operations.	Variable loan interest margin	$	61,444	30,367		Represents the yield the Company receives on its loan portfolio less the cost of funding these loans. Variable loan spread is also impacted by the amortization/accretion of loan premiums and discounts and the 1.05% per year consolidation loan rebate fee paid to the Department. See AGM operating segment - results of operations. For the three months ended March 31, 2021, variable loan interest margin also includes a reduction of interest expense of $23.8 million as a result of reversing a historical accrued interest liability on certain bonds, which liability the Company determined is no longer probable of being required to be paid. The liability was initially recorded when certain asset-backed securitizations were acquired in 2011 and 2013.
Settlements on associated derivatives	Settlements on associated derivatives	7,129		807	9,242	3,140	Represents the net settlements received related to the Company’s 1:3 basis swaps.	Settlements on associated derivatives	(19)		2,112		Represents the net settlements (paid) received related to the Company’s 1:3 basis swaps.
Variable loan interest margin, net of settlements on derivatives	Variable loan interest margin, net of settlements on derivatives	37,262		45,117	69,741	91,400		Variable loan interest margin, net of settlements on derivatives	61,425		32,479
Fixed rate floor income	Fixed rate floor income	31,866		10,840	50,625	21,265	The Company has a portfolio of student loans that are earning interest at a fixed borrower rate which exceeds the statutorily defined variable lender rates, generating fixed rate floor income. See Item 3, "Quantitative and Qualitative Disclosures About Market Risk - Interest Rate Risk" for additional information.	Fixed rate floor income	35,539		18,758		The Company has a portfolio of student loans that are earning interest at a fixed borrower rate which exceeds the statutorily defined variable lender rates, generating fixed rate floor income. See Item 3, "Quantitative and Qualitative Disclosures About Market Risk - Interest Rate Risk" for additional information.
Settlements on associated derivatives	Settlements on associated derivatives	(1,308)		12,165	816	28,867	Represents the net settlements received (paid) related to the Company’s floor income interest rate swaps.	Settlements on associated derivatives	(4,285)		2,125		Represents the net settlements (paid) received related to the Company’s floor income interest rate swaps.
Fixed rate floor income, net of settlements on derivatives	Fixed rate floor income, net of settlements on derivatives	30,558		23,005	51,441	50,132		Fixed rate floor income, net of settlements on derivatives	31,254		20,883
Investment interest	Investment interest	5,743		8,566	13,141	16,819		Investment interest	4,986		7,398
Corporate debt interest expense	Corporate debt interest expense	(1,107)		(3,891)	(2,557)	(7,703)	Includes interest expense on the Junior Subordinated Hybrid Securities and unsecured line of credit. Decrease due to a decrease in interest rates and in the average balance outstanding on the Company's unsecured line of credit.	Corporate debt interest expense	(639)		(1,450)		Includes interest expense on the Company's unsecured line of credit, asset-backed securities participation agreement, and Junior Subordinated Hybrid Securities. Decrease was due to a decrease in interest rates and in the average balance outstanding on the Company's unsecured line of credit. In addition, in October 2020, the Company redeemed all the outstanding $20.4 million of Hybrid Securities. These items were partially offset by interest expense incurred on the asset-backed securities participation agreement that was executed in May of 2020.

Net interest income (net of settlements on derivatives)	Net interest income (net of settlements on derivatives)	$	72,456	72,797	131,766	150,648		Net interest income (net of settlements on derivatives)	$	97,026	59,310

4433

The following table summarizes the components of "other" in "other ~~income."~~income/expense" on the consolidated statements of operations.

Three months ended June 30, Six months ended June 30,
2020 2019 2020 2019
Gain on investments, net of losses (a) $ 53,151 4,258 49,286 3,831
Management fee revenue (b) 1,914 2,277 4,544 4,350
Investment advisory services (c) 922 731 3,724 1,441
Borrower late fee income (d) 319 3,161 3,506 6,674
Other 3,821 4,013 7,348 7,211
Other income $ 60,127 14,440 68,408 23,507


	Three months ended March 31,
	2021		2020
Income/gains from investments, net	$	8,498	(1,025)
Investment advisory services (a)	2,697		2,802
ALLO preferred return (b)	2,321		—
Management fee revenue (c)	1,113		2,630
Borrower late fee income (d)	442		3,188
Loss from ALLO voting membership interests investment (e)	(22,219)		—
Loss from solar investments (f)	(1,679)		(2,839)
Other	4,223		3,525
	$	(4,604)	8,281

(a) During the second quarter of 2020, the Company recognized a $51.0 million (pre-tax) gain to adjust the carrying value of its investment in Hudl to reflect Hudl's May 2020 equity raise transaction value.

(b) Represents revenue earned from providing administrative support and marketing services primarily to Great Lakes’ former parent company in accordance with a contract that expires in January 2021. Decrease for the three months ended June 30, 2020 as compared to the same period in 2019 was due to a reduction in administrative support for Great Lakes’ former parent company. Increase for the six months ended June 30, 2020 as compared to the same period in 2019 was due to an increase in marketing and administrative support provided to other clients primarily in the first quarter of 2020.

~~(c)~~(a) The Company provides investment advisory services through Whitetail Rock Capital Management, LLC ("WRCM"), the Company's SEC-registered investment advisor subsidiary, under various arrangements. WRCM earns annual fees of 25 basis points on the majority of the outstanding balance of asset-backed securities under management and up to 50 percent of the gains from the sale of asset-backed securities or asset-backed securities being called prior to the full contractual maturity for which it provides advisory services. As of ~~June 30, 2020,~~March 31, 2021, the outstanding balance of asset-backed securities under management subject to these arrangements was ~~$1.3~~$1.4 billion. In addition, WRCM earns annual management fees of five basis points for certain other investments under management. The ~~increase in advisory~~Company currently anticipates that assets under management will decrease from current levels and that opportunities to earn meaningful performance fees in ~~2020 as compared~~future periods will be more limited.

(b) Represents the Company's income on its preferred membership interests in ALLO, which was deconsolidated from the Company's financial statements in December 2020. As of March 31, 2021, the amount of preferred membership interests held by the Company was $129.7 million and earns a preferred annual return of 6.25 percent.

(c) Represents revenue earned from providing administrative support and marketing services primarily to ~~2019 was the result of an increase~~Great Lakes’ former parent company under a contract that expired in ~~performance fees earned.~~January 2021.

(d) Represents borrower late fees earned by the AGM operating segment. The decrease in borrower late fees for the three ~~and six~~ months ended ~~June 30, 2020~~March 31, 2021 as compared to the same ~~periods~~period in ~~2019~~2020 was due to the Company suspending borrower late fees effective March 13, 2020 to provide borrowers relief as a result of the COVID-19 pandemic.

(e) Represents the Company's loss on its voting membership interests in ALLO. The Company accounts for its voting membership interests investment in ALLO under the Hypothetical Liquidation at Book Value ("HLBV") method of accounting. Applying the HLBV method of accounting, the Company will continue to recognize a significant portion of ALLO’s anticipated losses over the next several years due to expected investments by ALLO of substantial amounts in property and equipment to build its communications network and connect customers.

(f) Represents the Company's share of income or loss from solar investments accounted for using the HLBV method of accounting. For the majority of the Company's solar investments, the HLBV method of accounting results in accelerated losses in the initial years of investment.

LOAN SERVICING AND SYSTEMS OPERATING SEGMENT – RESULTS OF OPERATIONS

Loan Servicing Volumes


		As of																As of
		December 31, 2018		March 31, 2019	June 30, 2019	September 30, 2019	December 31, 2019	March 31, 2020	June 30, 2020		December 31, 2019		March 31, 2020	June 30, 2020	September 30, 2020	December 31, 2020	March 31, 2021
Servicing volume (dollars in millions):	Servicing volume (dollars in millions):									Servicing volume (dollars in millions):
Nelnet:	Nelnet:									Nelnet:
Government	Government	$	179,507	183,093	181,682	184,399	183,790	185,477	185,315	Government	$	183,790	185,477	185,315	189,932	191,678	195,875
FFELP	FFELP	36,748		35,917	35,003	33,981	33,185	32,326	31,392	FFELP	33,185		32,326	31,392	31,122	30,763	30,084
Private and consumer	Private and consumer	15,666		16,065	16,025	16,286	16,033	16,364	16,223	Private and consumer	16,033		16,364	16,223	16,267	16,226	21,397
Great Lakes:	Great Lakes:									Great Lakes:
Government	Government	232,694		237,050	236,500	240,268	239,980	243,205	243,609	Government	239,980		243,205	243,609	249,723	251,570	257,806

Total	Total	$	464,615	472,125	469,210	474,934	472,988	477,372	476,539	Total	$	472,988	477,372	476,539	487,044	490,237	505,162

Number of servicing borrowers:	Number of servicing borrowers:									Number of servicing borrowers:
Nelnet:	Nelnet:									Nelnet:
Government	Government	5,771,923		5,708,582	5,592,989	5,635,653	5,574,001	5,498,872	5,496,662	Government	5,574,001		5,498,872	5,496,662	5,604,685	5,645,946	5,664,094
FFELP	FFELP	1,709,853		1,650,785	1,588,530	1,529,392	1,478,703	1,423,286	1,370,007	FFELP	1,478,703		1,423,286	1,370,007	1,332,908	1,300,677	1,233,461
Private and consumer	Private and consumer	696,933		699,768	693,410	701,299	682,836	670,702	653,281	Private and consumer	682,836		670,702	653,281	649,258	636,136	882,477
Great Lakes:	Great Lakes:									Great Lakes:
Government	Government	7,458,684		7,385,284	7,300,691	7,430,165	7,396,657	7,344,509	7,346,691	Government	7,396,657		7,344,509	7,346,691	7,542,679	7,605,984	7,637,270

Total	Total	15,637,393		15,444,419	15,175,620	15,296,509	15,132,197	14,937,369	14,866,641	Total	15,132,197		14,937,369	14,866,641	15,129,530	15,188,743	15,417,302

Number of remote hosted borrowers:	Number of remote hosted borrowers:	6,393,151		6,332,261	6,211,132	6,457,296	6,433,324	6,354,158	6,264,559	Number of remote hosted borrowers:	6,433,324		6,354,158	6,264,559	6,251,598	6,555,841	4,307,342

Government Loan Servicing

Nelnet Servicing and Great Lakes' servicing contracts with the Department ~~previously provided for expiration~~are currently scheduled to expire on June ~~16, 2019. On November 26, 2019, Nelnet Servicing and Great Lakes each received extensions from the Department on their contracts through December~~ 14, ~~2020. The most current contract extensions also~~2021, but provide the potential for ~~two~~an additional six-month ~~extensions~~extension at the Department's discretion through December 14, 2021. The Consolidated Appropriations Act, 2021, signed into law on December 27, 2020, provides that the Department may extend the period of performance for the servicing contracts scheduled to expire on December 14, 2021 for up to two additional years to December 14, 2023. The Department is conducting a contract procurement process for a new framework for the servicing of all student loans owned by the Department. See ~~"Overview - Department~~note 12 of ~~Education NextGen Procurement" above~~the notes to consolidated financial statements included under Part I, Item 1 of this report for additional information.

~~The Department currently allocates new loan volume among~~Private Education Loan Servicing

In December of 2020, Wells Fargo announced the sale of its ~~servicers based on certain performance metrics that measure the satisfaction among separate customer groups, including borrowers and Department personnel who work~~approximately $10.0 billion portfolio of private education student loans representing approximately 445,000 borrowers. In conjunction with the ~~servicers, and that measure~~sale, the ~~success~~Company was selected as servicer of ~~keeping~~the portfolio. During March 2021, approximately 261,000 borrowers were converted to the Company's servicing platform, with the remaining borrowers converted in an on-time repayment status and helping borrowers avoid default. Under the most recently publicly announced performance metric measurements used by the Department for the quarterly periods July 1, 2019 through December 31, 2019, Great Lakes’ and Nelnet Servicing’s overall rankings among the nine current servicers for the Department were tied for first and tied for third, respectively. Based on these results, Great Lakes’ and Nelnet Servicing’s allocation of new student loan servicing volumes for the period March 1, 2020 through August 31, 2020 are 19 percent and 10 percent, respectively.April 2021.

4635

Summary and Comparison of Operating Results


		Three months ended June 30,							Six months ended June 30,											Three months ended March 31,
		2020			2019		2020		2019		Additional information		2021				2020				Additional information
Net interest income	Net interest income	$	24		531		296		1,028		Decrease was due to lower interest rates in 2020 as compared to 2019.	Net interest income	$	11			273				Decrease was due to lower interest rates in 2021 as compared to 2020.
Loan servicing and systems revenue	Loan servicing and systems revenue	111,042			113,985		223,778		228,883		See table below for additional information.	Loan servicing and systems revenue	111,517				112,735				See table below for additional information.
Intersegment servicing revenue	Intersegment servicing revenue	8,537			11,598		19,591		23,815		Represents revenue earned by the LSS operating segment as a result of servicing loans for the AGM operating segment. Decrease was due to the impact of borrower relief policies implemented by AGM in response to the COVID-19 pandemic and the expected amortization of AGM's FFELP portfolio. FFELP intersegment servicing revenue will continue to decrease as AGM's FFELP portfolio pays off.	Intersegment servicing revenue	8,268				11,054				Represents revenue earned by the LSS operating segment as a result of servicing loans for the AGM and Nelnet Bank operating segments. Decrease in 2021 compared to 2020 was due to the impact of borrower relief policies implemented by AGM in response to the COVID-19 pandemic and the expected amortization of AGM's FFELP portfolio. FFELP intersegment servicing revenue will continue to decrease as AGM's FFELP portfolio pays off.
Other income	Other income	1,914			2,277		4,544		4,350		Represents revenue earned from providing administrative support and marketing services primarily to Great Lakes’ former parent company in accordance with a contract that expires in January 2021. Decrease for the three months ended June 30, 2020 as compared to the same period in 2019 was due to a reduction in administrative support for Great Lakes’ former parent company. Increase for the six months ended June 30, 2020 as compared to the same period in 2019 was due to an increase in marketing and administrative support provided to other clients primarily in the first quarter of 2020.	Other income	1,113				2,630				Represents revenue earned from providing administrative support and marketing services primarily to Great Lakes’ former parent company under a contract that expired in January 2021.
Total other income	Total other income	121,493			127,860		247,913		257,048			Total other income	120,898				126,419
Salaries and benefits	Salaries and benefits	68,401			66,496		138,894		132,715		Increase was due to an increase in headcount to provide enhanced service levels to borrowers under the Department servicing contracts, and to develop a new private education and consumer loan servicing system.	Salaries and benefits	66,458				70,493				Decrease in 2021 compared to 2020 was due to a decrease in contact center operations and support as a result of federal student loan payments being suspended (through September 30, 2021) under the CARES Act. The Company currently expects salaries and benefits will increase as it prepares for the provisions of the CARES Act to expire.
Depreciation and amortization	Depreciation and amortization	9,142			8,799		17,990		17,671			Depreciation and amortization	8,192				8,848				Decrease in 2021 compared to 2020 was due to certain purchases to integrate Great Lakes and expand servicing capacity becoming fully depreciated.

Other expenses	Other expenses	13,380			17,118		30,870		36,047		Decrease for the three and six months ended June 30, 2020 as compared to the same periods in 2019 was due to cost savings as a result of the impact of the COVID-19 pandemic and the resulting CARES Act, primarily associated with the fact that while student loan payments are suspended there is a significant reduction of borrower statement printing and postage costs. See "Overview - Impacts of COVID-19 Pandemic - Loan Servicing and Systems" above for additional information. Decrease was also due to cost savings from an increase in the adoption of electronic borrower statements and correspondence. Decrease for the six months ended June 30, 2020 as compared to the same period in 2019 was also due to a decrease in the provision for servicing losses.	Other expenses	13,285				17,489				Decrease in 2021 compared to 2020 was due to cost savings as a result of the impact of the COVID-19 pandemic and the resulting CARES Act, primarily associated with the fact that while student loan payments are suspended there is a significant reduction of borrower statement printing and postage costs. The Company currently expects these costs will increase when the provisions of the CARES Act expire, currently scheduled for September 30, 2021. Decrease was also due to cost savings from an increase in the adoption of electronic borrower statements and correspondence.
Intersegment expenses	Intersegment expenses	15,996			13,604		32,235		27,362		Intersegment expenses represent costs for certain corporate activities and services that are allocated to each operating segment based on estimated use of such activities and services. Increase was due to an increase in security service levels related to the Department servicing contracts.	Intersegment expenses	16,890				16,239				Intersegment expenses represent costs for certain corporate activities and services that are allocated to each operating segment based on estimated use of such activities and services.
Total operating expenses	Total operating expenses	106,919			106,017		219,989		213,795			Total operating expenses	104,825				113,069
Income before income taxes	Income before income taxes	14,598			22,374		28,220		44,281			Income before income taxes	16,084				13,623
Income tax expense	Income tax expense	(3,504)			(5,370)		(6,773)		(10,628)		Represents income tax expense at an effective tax rate of 24%.	Income tax expense	(3,860)				(3,269)				Represents income tax expense at an effective tax rate of 24%.
Net income	Net income	$	11,094		17,004		21,447		33,653		The LSS segment incurred additional costs during 2020 to meet increased service and security standards under the Department servicing contracts. In addition, revenue in 2020 has been negatively impacted as a result of the COVID-19 pandemic. As a result, the segment's net income and operating margin decreased in 2020 as compared to the same periods in 2019.	Net income	$	12,224			10,354

Before tax operating margin	Before tax operating margin	12.0		%	17.5	%	11.4	%	17.2	%				Before tax operating margin	13.3	%		10.8	%			Before tax operating margin is a measure of before tax operating profitability as a percentage of revenue, and for the LSS segment is calculated as income before income taxes divided by the total of loan servicing and systems revenue, intersegment servicing revenue, and other income revenue. The Company uses this metric to monitor and assess the segment’s performance, manage operating costs, identify and evaluate business trends affecting the segment, and make strategic decisions, and believes that it facilitates an understanding of the operating performance of the segment and provides a meaningful comparison of the results of operations between periods. Before tax operating margin increased in 2021 as compared to 2020 primarily due to operating expenses decreasing as a result of federal student loan payments being suspended under the CARES Act as discussed above. The Company currently expects these costs will increase as it prepares for the provisions of the CARES Act to expire.

4736

Loan servicing and systems revenue


		Three months ended June 30,				Six months ended June 30,						Three months ended March 31,
		2020		2019	2020	2019	Additional information		2021		2020		Additional information
Government servicing - Nelnet	Government servicing - Nelnet	$	37,360	40,459	76,010	80,099	Represents revenue from Nelnet Servicing's Department servicing contract. Decrease was due to a decrease in revenue from the administration of the Total and Permanent Disability (TPD) Discharge program, decrease in fees earned from the Department for originating consolidation loans, and decrease in revenue earned per borrower as a result of certain provisions included in the CARES Act. See "Overview - Impacts of COVID-19 Pandemic - Loan Servicing and Systems" above for additional information.	Government servicing - Nelnet	$	34,872	38,650		Represents revenue from Nelnet Servicing's Department servicing contract. Decrease in 2021 compared to 2020 was due to a decrease in revenue from the administration of the Total and Permanent Disability (TPD) Discharge program, decrease in fees earned from the Department for originating consolidation loans, and decrease in revenue earned per borrower as a result of certain provisions included in the CARES Act.
Government servicing - Great Lakes	Government servicing - Great Lakes	45,213		45,973	91,660	93,050	Represents revenue from the Great Lakes' Department servicing contract. Decrease was due to a decrease in fees earned from the Department for originating consolidation loans and decrease in revenue earned per borrower as a result of certain provisions included in the CARES Act. See "Overview - Impacts of COVID-19 Pandemic - Loan Servicing and Systems" above for additional information.	Government servicing - Great Lakes	43,302		46,446		Represents revenue from Great Lakes' Department servicing contract. Decrease in 2021 compared to 2020 was due to a decrease in fees earned from the Department for originating consolidation loans and decrease in revenue earned per borrower as a result of certain provisions included in the CARES Act.
Private education and consumer loan servicing	Private education and consumer loan servicing	8,196		8,985	16,805	18,465	Decrease was due to a decrease in the number of borrowers serviced, a decrease in origination fees, and the impact of borrower relief policies implemented by private lenders in response to the COVID-19 pandemic. See "Overview - Impacts of COVID-19 Pandemic - Loan Servicing and Systems" above for additional information.	Private education and consumer loan servicing	8,548		8,609		Decrease in 2021 compared to 2020 was due to a decrease in the number of legacy borrowers serviced, a decrease in origination fees, and the impact of borrower relief policies implemented by private lenders in response to the COVID-19 pandemic. The decrease was partially offset by an increase in borrowers as a result of the Wells Fargo private education loan conversion activity in March 2021. The private education loans converted in 2021 reflect revenue from the conversation date, and thus does not reflect a full quarter of revenue. See "Private Education Loan Servicing" included above under "Loan Servicing and Systems Operating Segment - Results of Operations."
FFELP servicing	FFELP servicing	4,917		6,424	10,531	13,119	Decrease was due to a decrease in the number of borrowers serviced and the impact of borrower relief policies implemented by lenders in response to the COVID-19 pandemic. See "Overview - Impacts of COVID-19 Pandemic - Loan Servicing and Systems" above for additional information. Over time, FFELP servicing revenue will continue to decrease as third-party customers' FFELP portfolios pay off.	FFELP servicing	4,670		5,614		Decrease in 2021 compared to 2020 was due to a decrease in the number of borrowers serviced and the impact of borrower relief policies implemented by lenders in response to the COVID-19 pandemic. Over time, FFELP servicing revenue will continue to decrease as third-party customers' FFELP portfolios pay off.
Software services	Software services	10,651		10,021	21,969	19,762	Increase was due to an increase in borrowers and services in which the Company provides hosted FFELP guarantee activities.	Software services	8,454		11,318		The decrease in revenue in 2021 as compared to 2020 was due to many of the services provided under the Company's remote hosted servicing and system support contract with Great Lakes' former parent, representing 2.3 million borrowers, decreasing and/or expiring in January 2021. This decrease in revenue was partially offset by an increase in the number of remote hosted servicing borrowers in 2021 as compared to 2020.
Outsourced services and other		4,705		2,123	6,803	4,388	The majority of this revenue relates to providing contact center outsourcing activities. Increase was due to providing temporary outsourcing services to state agencies to process unemployment claims and conduct certain health tracing support activities. See "Overview - Impacts of COVID-19 Pandemic - Loan Servicing and Systems" above for additional information.
Outsourced services								Outsourced services	11,671		2,098		The majority of this revenue relates to providing contact center and back office operational outsourcing activities. Increase in 2021 compared to 2020 was due to shorter-term contracts with state agencies to process unemployment claims and conduct certain health tracing support activities (including vaccination registration support). Revenue from providing these services to state agencies was $9.7 million during the three months ended March 31, 2021.
Loan servicing and systems revenue	Loan servicing and systems revenue	$	111,042	113,985	223,778	228,883		Loan servicing and systems revenue	$	111,517	112,735

4837

EDUCATION TECHNOLOGY, SERVICES, AND PAYMENT PROCESSING OPERATING SEGMENT – RESULTS OF OPERATIONS

As discussed further in the Company's ~~2019~~2020 Annual Report, this segment of the Company’s business is subject to seasonal fluctuations which correspond, or are related to, the traditional school year. Based on the timing of revenue recognition and when expenses are incurred, revenue and pre-tax operating margin are higher in the first quarter as compared to the remainder of the year.

On December 31, 2020, the Company acquired HigherSchool Instructional Services, a services company that provides supplemental instructional services and educational professional development for K-12 schools in New York City, and CD2 LLC, a platform technology solution that includes learning management, collaboration/workflow, gamification, customer management/document storage, and employee boarding. The results of HigherSchool Instructional Services and CD2 LLC are reported in the Company’s consolidated financial statements from the date of acquisition. Revenue recognized by these acquisitions during the three months ended March 31, 2021 was $8.0 million.

Summary and Comparison of Operating Results


		Three months ended June 30,				Six months ended June 30,						Three months ended March 31,
		2020		2019	2020	2019	Additional information		2021		2020		Additional information
Net interest income	Net interest income	$	399	1,648	2,373	3,657	Decrease was due to a decrease in interest rates in 2020 as compared with 2019, including the significant drop in interest rates in March 2020 as a result of the COVID-19 pandemic. If interest rates remain at current levels, the Company anticipates this segment will earn minimal interest income in future periods.	Net interest income	$	263	1,974		Represents interest income on tuition funds held in custody for schools. Decrease was due to a decrease in interest rates in 2021 as compared with 2020. If interest rates remain at current levels, the Company anticipates this segment will earn minimal interest income in future periods.
Education technology, services, and payment processing revenue	Education technology, services, and payment processing revenue	59,304		60,342	142,979	139,502	See table below for additional information.	Education technology, services, and payment processing revenue	95,258		83,675		See table below for additional information.
Intersegment revenue	Intersegment revenue	3		—	14	—		Intersegment revenue	3		11

Total other income	Total other income	59,307		60,342	142,993	139,502		Total other income	95,261		83,686
Cost to provide education technology, services, and payment processing services	Cost to provide education technology, services, and payment processing services	15,376		15,871	38,181	36,930	See table below for additional information.	Cost to provide education technology, services, and payment processing services	27,052		22,806		See table below for additional information.
Salaries and benefits	Salaries and benefits	24,522		22,823	48,218	45,830	Increase was due to an increase in headcount to support the growth of its customer base and investment in the development of new technologies. These increases were partially offset by a decrease in headcount due to operating efficiencies gained related to the acquisition of TMS in November 2018.	Salaries and benefits	25,941		23,696		Increase in 2021 compared to 2020 was due to an increase in headcount to support the growth of the customer base, the investment in the development of new technologies, and the acquisitions of HigherSchool Instructional Services and CD2 LLC.
Depreciation and amortization	Depreciation and amortization	2,362		3,324	4,749	6,835	Amortization of intangible assets related to business acquisitions was $2.2 million and $3.2 million for the three months ended June 30, 2020 and 2019, respectively, and $4.4 million and $6.5 million for the six months ended June 30, 2020 and 2019, respectively.	Depreciation and amortization	3,071		2,387		Represents primarily amortization of intangible assets from prior business acquisitions. Amortization of intangible assets related to business acquisitions was $2.9 million and $2.2 million for the three months ended March 31, 2021 and 2020, respectively.

Other expenses	Other expenses	2,326		5,805	8,418	11,116	Decrease was due to a reduction of travel expenses and the cancellation of on-site conferences as a result of the COVID-19 pandemic.	Other expenses	4,822		6,092		Decrease in 2021 compared to 2020 was due to a reduction of travel expenses due to COVID-19. In addition, during the three months ended March 31, 2020, the Company recognized an additional expense to increase the allowance for doubtful accounts for the increased risk of uncollectible balances due to uncertain economic conditions resulting from the COVID-19 pandemic.
Intersegment expenses, net	Intersegment expenses, net	3,429		3,148	6,756	6,447	Intersegment expenses represent costs for certain corporate activities and services that are allocated to each operating segment based on estimated use of such activities and services.	Intersegment expenses, net	3,664		3,327		Intersegment expenses represent costs for certain corporate activities and services that are allocated to each operating segment based on estimated use of such activities and services.
Total operating expenses	Total operating expenses	32,639		35,100	68,141	70,228		Total operating expenses	37,498		35,502
Income before income taxes	Income before income taxes	11,691		11,019	39,044	36,001		Income before income taxes	30,974		27,352
Income tax expense	Income tax expense	(2,806)		(2,645)	(9,371)	(8,640)	Represents income tax expense at an effective tax rate of 24%.	Income tax expense	(7,434)		(6,565)		Represents income tax expense at an effective tax rate of 24%.
Net income	Net income	$	8,885	8,374	29,673	27,361		Net income	$	23,540	20,787

4938

Education technology, services, and payment processing revenue

The following table provides disaggregated revenue by service offering and before tax operating margin for each reporting period.

Three months ended June 30, Six months ended June 30,
2020 2019 2020 2019 Additional information
Tuition payment plan services $ 22,947 24,655 54,534 54,829 Revenue recognized during the first six months of 2020 is primarily related to payment plans for the 2019-2020 academic year for K-12 schools and the spring and summer 2020 semester for institutions of higher education. As a result, fees for the majority of payment plans were received and are based on school enrollments prior to the conditions arising from the COVID-19 pandemic. As a result of the COVID-19 pandemic, tuition payment plan services revenue for the three months ended June 30, 2020 decreased as compared to the same period in 2019. Enrollment declines in higher education and K-12 schools as a result of the COVID-19 pandemic could negatively impact tuition payment plan revenue in future periods.
Payment processing 21,168 21,311 52,910 50,290 Decrease in revenue for the three months ended June 30, 2020 as compared to the same period in 2019 was due to a decrease in the volume of payments processed as a result of the COVID-19 pandemic. Enrollment declines in higher education and K-12 schools as a result of the COVID-19 pandemic beginning with the fall 2020 academic term could result in a corresponding decline in the volume of payments processed, which would negatively impact payment processing revenue in future periods.
Education technology and services 14,927 14,096 34,980 33,805
Increase was due to an increase from FACTS Student Information System (“SIS”) software subscriptions and an increase in volume for the Nelnet Campus Commerce refunds service. The growth rate in the Company’s financial needs assessment service was flat compared to 2019, resulting in an overall growth rate that was lower than historical periods. The COVID-19 pandemic could negatively impact enrollments and schools’ demand for certain of the Company’s products and services, which would negatively impact the Company’s revenue in future periods.
Other 262 280 555 578
Education technology, services, and payment processing revenue 59,304 60,342 142,979 139,502
Cost to provide education technology, services, and payment processing services 15,376 15,871 38,181 36,930 Costs primarily relate to payment processing revenue and such costs decrease/increase in relationship to payment revenue.
Net revenue $ 43,928 44,471 104,798 102,572
Before tax operating margin 26.6 % 24.8 % 37.3 % 35.1 %

~~COMMUNICATIONS OPERATING SEGMENT – RESULTS OF OPERATIONS~~

~~Summary and Comparison of Operating Results~~

Three months ended June 30, Six months ended June 30,
2020 2019 2020 2019 Additional information
Net interest income $ — 1 — 3
Communications revenue 18,998 15,758 37,179 30,300 Communications revenue is derived primarily from the sale of pure fiber optic services to residential and business customers in Nebraska and Colorado, including internet, television, and telephone services. Increase was due to additional residential households and businesses served as a result of the completion of the Lincoln, Nebraska network build out in 2019 and continued maturity of ALLO's existing markets. See additional financial and operating data for ALLO in the tables below.
Other income 392 362 745 487
Total other income 19,390 16,120 37,924 30,787
Cost to provide communications services 5,743 5,101 11,325 9,860 Cost of services are primarily associated with television programming costs. Other costs include connectivity, franchise, and other regulatory costs directly related to providing internet and voice services.
Salaries and benefits 5,570 5,192 10,986 9,929 Certain salary and benefit costs qualify for capitalization as ALLO develops its network. Overall, there was a decrease in gross salaries and benefits paid in 2020 as compared to 2019 due to a decrease in headcount. However, the amount of costs capitalized in 2020 was lower than 2019, resulting in an overall increase in salaries and benefits, net of capitalized costs.
Depreciation and amortization 10,824 7,737 21,330 15,099 Depreciation reflects the allocation of the costs of ALLO's property and equipment over the period in which such assets are used. A significant amount of property and equipment purchases have been made to support the Lincoln, Nebraska network expansion. The gross property and equipment balances related to this segment as of June 30, 2020, December 31, 2019, June 30, 2019, and December 31, 2018 were $332.6 million, $315.3 million, $298.2 million and $273.9 million, respectively. Amortization reflects the allocation of costs related to intangible assets recorded at fair value as of the date the Company acquired ALLO over their estimated useful lives.
Other expenses 3,774 3,865 7,463 7,342 Other expenses includes selling, general, and administrative expenses necessary for operations, such as advertising, occupancy, professional services, construction materials, and personal property taxes. Decrease for the three months ended June 30, 2020 as compared to the same period in 2019 was due to a reduction in travel expenses related to the COVID-19 pandemic.
Intersegment expenses 536 716 1,160 1,380 Intersegment expenses represent costs for certain corporate activities and services that are allocated to each operating segment based on estimated use of such activities and services.
Total operating expenses 20,704 17,510 40,939 33,750
Loss before income taxes (7,057) (6,490) (14,340) (12,820)
Income tax benefit 1,694 1,558 3,442 3,077 Represents income tax benefit at an effective tax rate of 24%.
Net loss $ (5,363) (4,932) (10,898) (9,743) The Company anticipates this operating segment will be dilutive to consolidated earnings as it continues to develop and add customers to its network in Lincoln, Nebraska and other communities, due to large upfront capital expenditures and associated depreciation and upfront customer acquisition costs.
Additional information:
Net loss $ (5,363) (4,932) (10,898) (9,743)
Net interest income — (1) — (3)
Income tax benefit (1,694) (1,558) (3,442) (3,077)
Depreciation and amortization 10,824 7,737 21,330 15,099
Earnings before interest, income
taxes, depreciation, and
amortization (EBITDA)
$ 3,767 1,246 6,990 2,276 For additional information regarding this non-GAAP measure, see the table below.


	Three months ended March 31,
	2021			2020		Additional information
Tuition payment plan services	$	29,550		31,587		Revenue recognized during the first three months of 2021 was primarily related to payment plans for the 2020-2021 academic year for K-12 schools and the spring 2021 semester for institutions of higher education. Revenues from tuition payment plans for these terms were impacted by COVID-19 resulting in lower volumes of plans compared to historical periods.
Payment processing	33,038			31,742		Payment volumes in the first quarter of 2021 increased as compared to 2020 in both the K-12 and higher education markets. The increase in volumes in the higher education market was driven primarily by growth in volumes from existing customers.
Education technology and services	32,322			20,054		Increase in 2021 compared to 2020 was primarily the result of the 2020 acquisitions. Additionally, revenues from the Company’s application and enrollment products, grant and aid assessments, and FACTS Education instructional and professional development services increased compared to the prior year.
Other	348			292
Education technology, services, and payment processing revenue	95,258			83,675
Cost to provide education technology, services, and payment processing services	27,052			22,806		Costs primarily relate to payment processing revenue and such costs decrease/increase in relationship to payment revenue. Costs to provide instructional services are also included as a component of this expense and were the primary driver in the increase in 2021 compared to 2020 due to the acquisition of HigherSchool Instructional Services and growth in the FACTS Education Solutions division.
Net revenue	$	68,206		60,869

Before tax operating margin	45.4		%	44.9	%	Before tax operating margin is a measure of before tax operating profitability as a percentage of revenue, and for the ETS&PP segment is calculated as income before income taxes divided by net revenue. The Company uses this metric to monitor and assess the segment’s performance, manage operating costs, identify and evaluate business trends affecting the segment, and make strategic decisions, and believes that it facilitates an understanding of the operating performance of the segment and provides a meaningful comparison of the results of operations between periods.

Proposed Community College Legislation

~~Certain financial and operating data~~On April 28, 2021, President Biden announced the American Families Plan, which includes a proposal for ~~ALLO is summarized~~Congress to approve funding to allow students to enroll in community college at no tuition cost. If such proposal were to become effective, this segment's revenue earned from community colleges would be adversely impacted. Community colleges represented approximately 10% of total segment revenues (and net revenue) for the ~~tables below.~~

Three months ended June 30, Six months ended June 30, 2020
2020 2019 2020 2019
Residential revenue $ 14,209 74.8 % $ 11,890 75.5 % $ 27,766 74.6 % $ 22,955 75.7 %
Business revenue 4,619 24.3 3,816 24.2 9,091 24.5 7,230 23.9
Other revenue 170 0.9 52 0.3 322 0.9 115 0.4
Communications revenue $ 18,998 100.0 % $ 15,758 100.0 % $ 37,179 100.0 % $ 30,300 100.0 %
Internet $ 11,930 62.8 % $ 9,297 59.0 % $ 23,125 62.2 % $ 17,726 58.5 %
Television 4,218 22.2 4,050 25.7 8,440 22.7 7,939 26.2
Telephone 2,812 14.8 2,395 15.2 5,502 14.8 4,575 15.1
Other 38 0.2 16 0.1 112 0.3 60 0.2
Communications revenue $ 18,998 100.0 % $ 15,758 100.0 % $ 37,179 100.0 % $ 30,300 100.0 %
Net loss $ (5,363) (4,932) (10,898) (9,743)
EBITDA (a) 3,767 1,246 6,990 2,276
Capital expenditures 10,077 15,040 17,240 26,998

As of
June 30, 2020 March 31, 2020 December 31, 2019 September 30, 2019 June 30, 2019 March 31, 2019 December 31, 2018
Residential customer information:
Households served 53,067 49,684 47,744 45,228 42,760 40,338 37,351
Households passed (b) 144,869 143,505 140,986 137,269 132,984 127,253 122,396
Households served/passed 36.6 % 34.6 % 33.9 % 32.9 % 32.2 % 31.7 % 30.5 %
Total households in current markets and new markets announced (c) 171,121 171,121 160,884 159,974 159,974 152,840 152,840

(a) Earnings before interest, income taxes, depreciation, and amortization ("EBITDA") is a supplemental non-GAAP performance measure that is frequently used in capital-intensive industries such as telecommunications. ALLO's management uses EBITDA to compare ALLO's performance to that of its competitors and to eliminate certain non-cash and non-operating items in order to consistently measure performance from period to period. EBITDA excludes interest and income taxes because these items are associated with a company's particular capitalization and tax structures. EBITDA also excludes depreciation and amortization expense because these non-cash expenses primarily reflect the impact of historical capital investments, as opposed to the cash impacts of capital expenditures made in recent periods, which may be evaluated through cash flow measures. The Company reports EBITDA for ALLO because the Company believes that it provides useful additional information for investors regarding a key metric used by management to assess ALLO's performance. There are limitations to using EBITDA as a performance measure, including the difficulty associated with comparing companies that use similar performance measures whose calculations may differ from ALLO's calculations. In addition, EBITDA should not be considered a substitute for other measures of financial performance, such as net income or any other performance measures derived in accordance with GAAP. A reconciliation of EBITDA from net income (loss) under GAAP is presented under "Summary and Comparison of Operating Results" in the table above.

(b) Represents the number of single residence homes, apartments, and condominiums that ALLO already serves and those in which ALLO has the capacity to connect to its network distribution system without further material extensions to the transmission lines, but have not been connected.

(c) During the first quarter of 2020, ALLO announced plans to expand its network to make services available in Norfolk, Nebraska. ALLO is now in twelve communities, including ten in Nebraska and two in Colorado.year ended December 31, 2020.

5239

ASSET GENERATION AND MANAGEMENT OPERATING SEGMENT – RESULTS OF OPERATIONS

Loan Portfolio

As of ~~June 30, 2020,~~March 31, 2021, the ~~Company~~AGM operating segment had a ~~$19.8~~$19.0 billion loan portfolio, consisting primarily of federally insured loans, that management anticipates will amortize over the next approximately 20 years and has a weighted average remaining life of ~~10.8~~9.5 years. For a summary of the Company’s loan portfolio as of ~~June 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, see note 2 of the notes to consolidated financial statements included under Part I, Item 1 of this report.

Loan Activity

The following table sets forth the activity of loans:


		Three months ended June 30,				Six months ended June 30,					Three months ended March 31,
		2020		2019	2020	2019		2021		2020
Beginning balance	Beginning balance	$	20,605,065	22,082,643	20,798,719	22,520,498	Beginning balance	$	19,559,108	20,798,719
Loan acquisitions:	Loan acquisitions:						Loan acquisitions:
Federally insured student loans	Federally insured student loans	460,513		570,092	809,574	840,107	Federally insured student loans	64,731		349,061
Private education loans	Private education loans	33,303		—	80,908	—	Private education loans	23,038		47,605
Consumer loans	Consumer loans	22,980		114,633	85,811	184,754	Consumer loans	19,456		62,831
Total loan acquisitions	Total loan acquisitions	516,796		684,725	976,293	1,024,861	Total loan acquisitions	107,225		459,497
Repayments, claims, capitalized interest, and other	Repayments, claims, capitalized interest, and other	(1,124,686)		(873,466)	(1,437,265)	(1,378,186)	Repayments, claims, capitalized interest, and other	(406,565)		(312,579)
Consolidation loans lost to external parties	Consolidation loans lost to external parties	(166,778)		(255,386)	(383,105)	(528,657)	Consolidation loans lost to external parties	(229,545)		(216,327)
Consumer loans sold	Consumer loans sold	—		(47,680)	(124,245)	(47,680)	Consumer loans sold	—		(124,245)

Ending balance	Ending balance	$	19,830,397	21,590,836	19,830,397	21,590,836	Ending balance	$	19,030,223	20,605,065

The Company has also purchased partial ownership in certain federally insured and consumer loan securitizations. As of the latest remittance reports filed by the various trusts prior to March 31, 2021, the Company’s ownership correlates to approximately $500 million and $230 million of federally insured and consumer loans, respectively, included in these securitizations.

The Company's federally insured student loan acquisitions include the purchase of rehabilitated loans purchased from guaranty agencies. After a guaranty agency rehabilitates a federally insured student loan, the agency sells the rehabilitated loan to a private lender, such as the Company. On March 30, 2021, the Department suspended collections on defaulted federally insured student loans held by guaranty agencies and reduced the interest rate on such loans to zero percent, effectively suspending interest payments. The collections pause and adjusted interest rate are both retroactive to March 13, 2020, when the President first declared a national emergency for the COVID-19 pandemic. The Company currently believes these relief efforts will negatively impact the amount of rehabilitated loans the Company will have the opportunity to purchase in future periods.

Allowance for Loan Losses and Loan Delinquencies

The CECL methodology utilizes a lifetime “expected credit loss” measurement objective for the recognition of credit losses for financial assets measured at amortized cost at the time the financial asset is originated or acquired. The expected credit losses are adjusted each period for changes in expected lifetime credit losses.

Upon adoption, the Company recorded an increase to the allowance for loan losses of $91.0 million, which included a reclassification of the non-accretable discount balance and premiums related to loans purchased with evidence of credit deterioration, and decreased retained earnings, net of tax, by $18.9 million. Results for reporting periods beginning after January 1, 2020 are presented under ASC 326 (recognizing estimated credit losses expected to occur over the asset's remaining life) while prior period amounts continue to be reported in accordance with previously applicable GAAP (recognizing estimated credit losses using an incurred loss model); therefore, the comparative information for 2019 is not comparable to the information presented for 2020.

Management has determined that each of the federally insured, private education, and consumer loan portfolios meet the definition of a portfolio segment, which is defined as the level at which an entity develops and documents a systematic method for determining its allowance for credit losses.

For a summary of the Company's activity in the allowance for loan losses for the three ~~and six~~ months ended ~~June 30,~~March 31, 2021 and 2020, ~~and 2019,~~ and a summary of the Company's loan status and delinquency amounts as of ~~June 30, 2020,~~March 31, 2021, December 31, ~~2019,~~2020, and ~~June 30, 2019,~~March 31, 2020, see note 2 of the notes to consolidated financial statements included under Part 1,I, Item 1 of this report.

~~Provision~~The Company recorded a negative provision for loan losses ~~was $3.0~~for its federally insured and consumer loan portfolios of $7.5 million and ~~$9.0~~$11.4 million, respectively, for the three months ended June 30, 2020 and 2019, respectively, and $79.3 million and $16.0 million for the six months ended June 30, 2020 and 2019, respectively. The increase in the provision for loan losses for the six months ended June 30, 2020 as compared to the same period in 2019 wasMarch 31, 2021 due to an incremental provision recorded in the first quarter of 2020 of $63.0 million for the increase in expected defaults as a result of the COVID-19 pandemic and an increased provision for loan losses on loans acquired in 2020 to reflect life of loan expected losses as compared to loans acquired during 2019 in which the provision for loan losses was recognized based upon an incurred loss methodology.

~~The Company's provision expense for the three months ended June 30, 2020 was also impacted by the Company's~~management's estimate of certain continued improved economic conditions (including the improvement in certain macroeconomic variables (unemployment rates, gross domestic product, and consumer price index) used in the Company's loan loss models) as of ~~June 30, 2020 than what was~~March 31, 2021 in comparison to management's estimate of economic conditions used ~~by the Company~~ to determine the allowance for loan losses as of December 31, 2020. The Company recorded a $1.4 million provision expense on its private education loan portfolio during the three months ended March 31, ~~2020. These~~2021 as a result of an increase of loans in forbearance, which was partially offset by management's estimate of certain continued improved economic conditions were partially offset by the Company extending its reversion period (to the Company's actual long-term historical loss experience) as of June 30, 2020, as the Company currently believes the economy will take longer to recover from the COVID-19 pandemic than what was originally estimated as of March 31, 2021 in comparison to management's estimate of economic conditions used to determine the allowance for loan losses as of December 31, 2020.

~~The Company's~~AGM's total allowance for loan losses of ~~$209.4~~$156.7 million at ~~June 30, 2020~~March 31, 2021 represents reserves equal to 0.7% of ~~the Company's~~AGM's federally insured loans (or ~~29.1%~~25.5% of the risk sharing component of the loans that is not covered by the federal guaranty), ~~8.7%~~6.6% of ~~the Company's~~AGM's private education loans, and ~~26.2%~~12.8% of ~~the Company's~~AGM's consumer loans.

Loan Spread Analysis

The following table analyzes the loan spread on ~~the Company’s~~AGM’s portfolio of loans, which represents the spread between the yield earned on loan assets and the costs of the liabilities and derivative instruments used to fund the assets. The spread amounts included in the following table are calculated by using the notional dollar values found in the table under the caption "Net interest income after provision for loan losses, net of settlements on derivatives" below, divided by the average balance of loans or debt outstanding.


		Three months ended June 30,							Six months ended June 30,								Three months ended March 31,
		2020			2019		2020		2019			2021			2020
Variable loan yield, gross	Variable loan yield, gross	3.09		%	5.00	%	3.55	%	5.02	%	Variable loan yield, gross	2.71		%	3.98	%
Consolidation rebate fees	Consolidation rebate fees	(0.84)			(0.84)		(0.83)		(0.84)		Consolidation rebate fees	(0.84)			(0.83)
Discount accretion, net of premium and deferred origination costs amortization	Discount accretion, net of premium and deferred origination costs amortization	0.02			0.02		0.02		0.02		Discount accretion, net of premium and deferred origination costs amortization	0.00			0.01
Variable loan yield, net	Variable loan yield, net	2.27			4.18		2.74		4.20		Variable loan yield, net	1.87			3.16
Loan cost of funds - interest expense(a)	Loan cost of funds - interest expense(a)	(1.67)			(3.42)		(2.14)		(3.44)		Loan cost of funds - interest expense(a)	(1.07)			(2.58)
Loan cost of funds - derivative settlements (a) (b)		0.14			0.02		0.09		0.03
Loan cost of funds - derivative settlements (b) (c)											Loan cost of funds - derivative settlements (b) (c)	(0.00		)	0.04
Variable loan spread	Variable loan spread	0.74			0.78		0.69		0.79		Variable loan spread	0.80			0.62
Fixed rate floor income, gross	Fixed rate floor income, gross	0.63			0.20		0.49		0.19		Fixed rate floor income, gross	0.74			0.36
Fixed rate floor income - derivative settlements (a) (c)		(0.02)			0.23		0.01		0.27
Fixed rate floor income - derivative settlements (b) (d)											Fixed rate floor income - derivative settlements (b) (d)	(0.09)			0.04
Fixed rate floor income, net of settlements on derivatives	Fixed rate floor income, net of settlements on derivatives	0.61			0.43		0.50		0.46		Fixed rate floor income, net of settlements on derivatives	0.65			0.40
Core loan spread ~~(d)~~	Core loan spread ~~(d)~~	1.35		%	1.21	%	1.19	%	1.25	%	Core loan spread ~~(d)~~	1.45		%	1.02	%

Average balance of loans		$	20,242,054		21,837,774		20,517,906		22,075,522
Average balance of debt outstanding		20,217,401			21,536,878		20,417,086		21,761,723
Average balance of AGM's loans											Average balance of AGM's loans	$	19,494,002		20,793,758
Average balance of AGM's debt outstanding											Average balance of AGM's debt outstanding	19,156,797			20,616,771

(a) In the first quarter of 2021, the Company reversed a historical accrued interest liability of $23.8 million on certain bonds, which liability the Company determined is no longer probable of being required to be paid. The liability was initially recorded when certain asset-backed securitizations were acquired in 2011 and 2013. The reduction of this liability is reflected in (a reduction of) "interest on bonds and notes payable and bank deposits" in the consolidated statements of operations and the impact of this reduction to interest expense was excluded in the table above.

(b) Derivative settlements represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms. Derivative accounting requires that net settlements with respect to derivatives that do not qualify for "hedge treatment" under GAAP be recorded in a separate income statement line item below net interest income. The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. As such, management believes derivative settlements for each applicable period should be evaluated with the Company’s net interest income (loan spread) as presented in this table. The Company reports this non-GAAP information because it believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance. See note 4 of the notes to consolidated financial statements included under Part I, Item 1 of this report for additional information on the Company's derivative instruments, including the net settlement activity recognized by the Company for each type of derivative for the ~~2020~~2021 and ~~2019~~2020 periods presented in the table under the caption "Consolidated Financial Statement Impact Related to Derivatives - Statements of ~~Income"~~Operations" in note 4 and in this table.

A reconciliation of core loan spread, which includes the impact of derivative settlements on loan spread, to loan spread without

derivative settlements follows.


		Three months ended June 30,						Six months ended June 30,							Three months ended March 31,
		2020		2019		2020		2019			2021		2020
Core loan spread	Core loan spread	1.35	%	1.21	%	1.19	%	1.25	%	Core loan spread	1.45	%	1.02	%
Derivative settlements (1:3 basis swaps)	Derivative settlements (1:3 basis swaps)	(0.14)		(0.02)		(0.09)		(0.03)		Derivative settlements (1:3 basis swaps)	0.00		(0.04)
Derivative settlements (fixed rate floor income)	Derivative settlements (fixed rate floor income)	0.02		(0.23)		(0.01)		(0.27)		Derivative settlements (fixed rate floor income)	0.09		(0.04)
Loan spread	Loan spread	1.23	%	0.96	%	1.09	%	0.95	%	Loan spread	1.54	%	0.94	%

~~(b)~~(c) Derivative settlements consist of net settlements (paid) received related to the Company’s 1:3 basis swaps.

~~(c)~~(d) Derivative settlements consist of net settlements (paid) received related to the Company’s floor income interest rate swaps.

~~(d) Core loan spread, excluding consumer loans, would have been 1.24% and 1.16% for the three months ended June 30, 2020~~

~~and 2019, respectively, and 1.10% and 1.17% for the six months ended June 30, 2020 and 2019, respectively.~~

A trend analysis of ~~the Company's~~AGM's core and variable loan spreads is summarized below.

(a) The interest earned on a large portion of ~~the Company's~~AGM's FFELP student loan assets is indexed to the one-month LIBOR rate. ~~The Company~~AGM funds a portion of its assets with three-month LIBOR indexed floating rate securities. The relationship between the indices in which ~~the Company~~AGM earns interest on its loans and funds such loans has a significant impact on loan spread. This table (the right axis) shows the difference between ~~the Company's~~AGM's liability base rate and the one-month LIBOR rate by quarter. See Item 3, “Quantitative and Qualitative Disclosures About Market Risk - Interest Rate Risk,” which provides additional detail on ~~the Company’s~~AGM’s FFELP student loan assets and related funding for those assets.

Variable loan spread ~~decreased~~increased during the three ~~and six~~ months ended ~~June 30, 2020 as~~March 31, 2021 compared to the same ~~periods~~period in ~~2019~~2020 due to a ~~widening~~narrowing of the basis between the asset and debt indices in which the Company earns interest on its loans and funds such loans (as reflected in the table above). The significant widening during the first ~~and second quarters~~quarter of 2020 was the result of ~~the~~a significant decrease in interest rates during March ~~2020 and the first half of the second quarter of~~ 2020. In a declining interest rate environment, student loan spread is compressed, due to the timing of interest rate resets on the Company's assets occurring daily in contrast to the timing of the interest resets on the Company's debt that occurs either monthly or quarterly. ~~As the Company's debt resets at lower interest rates, the Company expects variable loan spread to increase from current levels.~~ See Item 3, “Quantitative and Qualitative Disclosures About Market Risk - Interest Rate Risk,” which provides additional detail on the ~~Company’s~~AGM’s FFELP student loan assets and related funding for those assets.

The difference between variable loan spread and core loan spread is fixed rate floor income earned on a portion of ~~the Company's~~AGM's federally insured student loan portfolio. A summary of fixed rate floor income and its contribution to core loan spread follows:


		Three months ended June 30,							Six months ended June 30,								Three months ended March 31,
		2020			2019		2020		2019			2021			2020
Fixed rate floor income, gross	Fixed rate floor income, gross	$	31,866		10,840		50,625		21,265		Fixed rate floor income, gross	$	35,539		18,758
Derivative settlements (a)	Derivative settlements (a)	(1,308)			12,165		816		28,867		Derivative settlements (a)	(4,285)			2,125
Fixed rate floor income, net	Fixed rate floor income, net	$	30,558		23,005		51,441		50,132		Fixed rate floor income, net	$	31,254		20,883
Fixed rate floor income contribution to spread, net	Fixed rate floor income contribution to spread, net	0.61		%	0.43	%	0.50	%	0.46	%	Fixed rate floor income contribution to spread, net	0.65		%	0.40	%

(a) ~~Includes settlement payments on~~Derivative settlements consist of net settlements (paid) received related to the Company's derivatives used to hedge student loans earning fixed rate floor income.

The increase in gross fixed rate floor income for the three ~~and six~~ months ended ~~June 30, 2020~~March 31, 2021 compared to the same ~~periods~~period in ~~2019~~2020 was due to lower interest rates in ~~2020~~2021 as compared to ~~2019.~~2020. The Company has a portfolio of derivative instruments in which

the Company pays a fixed rate and receives a floating rate to economically hedge a portion of loans earning fixed rate floor income. The ~~decrease~~change from being in a net ~~derivative settlements received from~~positive settlement position on such derivatives during the ~~floor income interest rate swaps~~first quarter of 2020 to being in ~~2020 as compared to 2019~~a net negative settlement position during the first quarter of 2021 was due to a decrease in ~~the notional amount of derivatives outstanding and a decrease in~~ interest rates. The Company anticipates receiving increased levels of gross fixed rate floor income in future periods as a result of the significant drop in interest rates in the first and second quarters of 2020. This increase will be partially offset by an increase in net settlements paid on derivatives used to hedge these loans. See Item 3, “Quantitative and Qualitative Disclosures About Market Risk - Interest Rate Risk,” which provides additional detail on the Company’s portfolio earning fixed rate floor income and the derivatives used by the Company to hedge these loans.

Interest Rate Risk - Replacement of LIBOR as a Benchmark Rate

On March 5, 2021, the ICE Benchmark Administration Limited (the “IBA”), which administers LIBOR, published the results of a consultation confirming its intention to cease the publication of LIBOR (i) after June 30, 2023 in the case of U.S. Dollar LIBOR rates for one-month, three-month, and certain other tenors, and (ii) after December 31, 2021 in all other cases. Also on March 5, 2021, the United Kingdom’s Financial Conduct Authority, which regulates the IBA, announced that it does not intend to sustain LIBOR by requiring panel banks to continue providing quotations of LIBOR beyond the dates for which they have notified their departure from IBA’s LIBOR quotation scheme, or to require IBA to publish LIBOR beyond such dates. As a result, immediately after the announced LIBOR discontinuation dates specified above, respectively, LIBOR will no longer be representative of the underlying market and economic reality that the rates are intended to measure. As of ~~June 30, 2020,~~March 31, 2021, the interest earned on a principal amount of ~~$18.0~~$17.3 billion inof the Company’s FFELP student loan asset portfolio was indexed to one-month LIBOR, and the interest paid on a principal amount of ~~$17.8~~$16.7 billion of the Company’s FFELP student loan asset-backed debt securities was indexed to one-month or three-month LIBOR. In addition, the ~~majority of the~~ Company’s derivative financial instrument transactions used to manage LIBOR interest rate risks are indexed to LIBOR. ~~There is significant uncertainty regarding the availability of~~New LIBOR ~~as a benchmark rate~~contracts are generally not expected to be entered into after ~~2021, and any~~December 31, 2021. A market transition away from the current LIBOR framework could result in significant changes to the interest rate characteristics of the Company's LIBOR-indexed assets and funding for those assets, as well as the Company’s LIBOR-indexed derivative instruments. See Item 1A, "Risk Factors - Loan Portfolio - Interest rate risk - replacement of LIBOR as a benchmark rate" in the Company's ~~2019~~2020 Annual ~~Report.~~Report for additional information.

Summary and Comparison of Operating Results


		Three months ended June 30,				Six months ended June 30,						Three months ended March 31,
		2020		2019	2020	2019	Additional information		2021		2020		Additional information
Net interest income after provision for loan losses		$	63,095	50,260	39,475	101,328	See table below for additional analysis.
Net interest income (expense) after provision for loan losses								Net interest income (expense) after provision for loan losses	$	116,922	(23,622)		See table below for additional analysis.
Other income								Other income	445		3,215		Represents primarily borrower late fees. The decrease in borrower late fees in 2021 compared to 2020 was due to the Company suspending borrower late fees effective March 13, 2020 to provide borrowers relief as a result of the COVID-19 pandemic.
Gain on sale of loans	Gain on sale of loans	—		1,712	18,206	1,712	The Company sold a portfolio of consumer loans in the first quarter of 2020 and second quarter of 2019 and recognized a gain of $18.2 million and $1.7 million, respectively.	Gain on sale of loans	—		18,206		The Company sold a portfolio of consumer loans in January 2020 and recognized a gain of $18.2 million.
Other income		732		3,176	3,947	6,701	Represents primarily borrower late fees. The decrease in borrower late fees for the three and six months ended June 30, 2020 as compared to the same periods in 2019 was due to the Company suspending borrower late fees effective March 13, 2020 to provide borrowers relief as a result of the COVID-19 pandemic. See "Overview - Impacts of COVID-19 Pandemic - Asset Generation and Management" above for additional information.
Impairment expense		—		—	(26,303)	—	In March 2020, the Company recognized an impairment of its beneficial interest in consumer loan securitization investments as a result of the expected impacts of the COVID-19 pandemic. See note 5 of the notes to consolidated financial statements included under Part I, Item 1 of this report.
Impairment expense and provision for beneficial interests, net								Impairment expense and provision for beneficial interests, net	2,436		(26,303)		In March 2020, the Company recognized a provision expense of $26.3 million related to its beneficial interest in consumer loan securitization investments as a result of the expected impacts of the COVID-19 pandemic. During the first quarter of 2021, $2.4 million of such provision was reversed due to improved economic conditions.
Derivative settlements, net	Derivative settlements, net	5,821		12,972	10,058	32,007	The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. Derivative settlements for each applicable period should be evaluated with the Company's net interest income as reflected in the table below.	Derivative settlements, net	(4,304)		4,237		The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. Derivative settlements for each applicable period should be evaluated with the Company's net interest income as reflected in the table below.
Derivative market value adjustments, net								Derivative market value adjustments, net	38,809		(20,602)		Includes the realized and unrealized gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP. The majority of the derivative market value adjustments related to the changes in fair value of the Company's floor income interest rate swaps. Such changes reflect that a decrease in the forward yield curve during a reporting period results in a decrease in the fair value of the Company's floor income interest rate swaps, and an increase in the forward yield curve during a reporting period results in an increase in the fair value of the Company's floor income interest rate swaps.
Total other income/expense								Total other income/expense	37,386		(21,247)
Salaries and benefits								Salaries and benefits	495		443

Other expenses								Other expenses	3,777		3,717		The primary component of other expenses is servicing fees paid to third parties.
Intersegment expenses								Intersegment expenses	8,427		11,916		Amounts include fees paid to the LSS operating segment for the servicing of the Company’s loan portfolio. These amounts exceed the actual cost of servicing the loans. The decrease in servicing fees in 2021 compared to 2020 was due to the expected amortization of the Company's FFELP portfolio and a decrease in certain servicing activities due to borrower relief initiatives and policies as a result of the COVID-19 pandemic. Intersegment expenses also include costs for certain corporate activities and services that are allocated to each operating segment based on estimated use of such activities and services.

5643


Derivative market value adjustments, net		(3,911)		(37,060)	(24,513)	(67,635)	Includes the realized and unrealized gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP. The majority of the derivative market value adjustments related to the changes in fair value of the Company's floor income interest rate swaps. Such changes reflect that a decrease in the forward yield curve during a reporting period results in a decrease in the fair value of the Company's floor income interest rate swaps, and an increase in the forward yield curve during a reporting period results in an increase in the fair value of the Company's floor income interest rate swaps. During the first quarter of 2020 and first and second quarters of 2019, there were significant decreases in the forward yield curve resulting in decreases in the fair value of the Company's floor income interest rate swaps that resulted in a loss during these periods. Although the decreases in the forward yield curve were more substantial in 2020 as compared to 2019, the notional amount of derivatives outstanding during 2020 was much lower than compared to 2019.
Total other income/expense		2,642		(19,200)	(18,605)	(27,215)
Salaries and benefits		421		382	863	760

Other expenses		4,863		6,207	8,581	10,044	The primary component of other expenses is servicing fees paid to third parties. During the second quarter of 2019, the Company recognized $1.8 million of expenses to extinguish asset-backed notes from certain securitizations prior to their contractual maturity. Excluding these costs, other expenses increased during the three and six months ended June 30, 2020 as compared to the same periods in 2019 due to an increase in third party servicing costs in connection with the Company's consumer loan portfolio.
Intersegment expenses		9,055		11,665	20,971	23,952	Amounts include fees paid to the LSS operating segment for the servicing of the Company’s loan portfolio. These amounts exceed the actual cost of servicing the loans. The decrease in servicing fees for the three and six months ended June 30, 2020 as compared to the same periods in 2019 was due to the expected amortization of the Company's FFELP portfolio and a decrease in certain servicing activities due to borrower relief initiatives and policies as a result of the COVID-19 pandemic. Intersegment expenses also include costs for certain corporate activities and services that are allocated to each operating segment based on estimated use of such activities and services.
Total operating expenses	Total operating expenses	14,339		18,254	30,415	34,756	Total operating expenses, excluding the $1.8 million of expenses recognized in the second quarter of 2019 related to the extinguishment of debt prior to their contractual maturity (as described above), were 28 basis points and 30 basis points of the average balance of loans for the three months ended June 30, 2020 and 2019, respectively, and 30 basis points for both the six months ended June 30, 2020 and 2019.	Total operating expenses	12,699			16,076		Total operating expenses were 26 basis points and 31 basis points of the average balance of loans for the three months ended March 31, 2021 and 2020, respectively. The decrease in 2021 as compared to 2020 was due to a decrease in certain servicing activities due to borrower relief initiatives and policies as a result of the COVID-19 pandemic.
Income (loss) before income taxes	Income (loss) before income taxes	51,398		12,806	(9,545)	39,357		Income (loss) before income taxes	141,609			(60,945)
Income tax (expense) benefit	Income tax (expense) benefit	(12,336)		(3,074)	2,291	(9,446)	Represents income tax (expense) benefit at an effective tax rate of 24%.	Income tax (expense) benefit	(33,987)			14,627		Represents income tax (expense) benefit at an effective tax rate of 24%.
Net income (loss)	Net income (loss)	$	39,062	9,732	(7,254)	29,911		Net income (loss)	$	107,622		(46,318)

Additional information:	Additional information:							Additional information:
Net income (loss)	Net income (loss)	$	39,062	9,732	(7,254)	29,911	See "Overview - GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments" above for additional information about non-GAAP net income, excluding derivative market value adjustments. The increase in net income for the three months ended June 30, 2020 as compared to the same period in 2019 was due to (i) an increase in core loan spread; (ii) a decrease in operating expenses; and (iii) a decrease in provision for loan losses. These items were partially offset by (i) a decrease in the average balance of loans in 2020 as compared to 2019 and (ii) a decrease in borrower late fees. The decrease in net income for the six months ended June 30, 2020 as compared to the same period in 2019 was due to (i) the impairment of the Company's beneficial interest in consumer loan securitizations recognized in 2020; (ii) the decrease in core loan spread and the average balance of loans in 2020 as compared to 2019; (iii) an incremental provision for loan losses in 2020 of $63.0 million (pre-tax) related to the increase in expected defaults as a result of the COVID-19 pandemic; and (iv) an increased provision for loan losses on loans acquired in 2020 to reflect life of loan expected losses as compared to loans acquired during 2019 for which the provision for loan losses was recognized based upon an incurred loss methodology. These items were partially offset by a td8.2 million (pre-tax) gain in 2020 from the sale of consumer loans.	Net income (loss)	$	107,622		(46,318)		See "Overview - GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments" above for additional information about non-GAAP net income, excluding derivative market value adjustments. The increase in GAAP and non-GAAP net income was due to (i) an increase in core loan spread; (ii) a decrease in interest expense in 2021 as a result of reversing a historical accrued interest liability on certain bonds; and (iii) the recognition of a negative provision in the first quarter of 2021 related to loans and consumer loan residual investments as compared to provision expense on such assets in 2020 as a result of the COVID-19 pandemic. These items were partially offset by (i) a decrease in the average balance of loans in 2021 as compared to 2020 and (ii) a gain in 2020 from the sale of consumer loans.
Derivative market value adjustments, net	Derivative market value adjustments, net	3,911		37,060	24,513	67,635				Derivative market value adjustments, net	(38,809)		20,602		See "Overview - GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments" above for additional information about non-GAAP net income, excluding derivative market value adjustments. The increase in GAAP and non-GAAP net income was due to (i) an increase in core loan spread; (ii) a decrease in interest expense in 2021 as a result of reversing a historical accrued interest liability on certain bonds; and (iii) the recognition of a negative provision in the first quarter of 2021 related to loans and consumer loan residual investments as compared to provision expense on such assets in 2020 as a result of the COVID-19 pandemic. These items were partially offset by (i) a decrease in the average balance of loans in 2021 as compared to 2020 and (ii) a gain in 2020 from the sale of consumer loans.
Tax effect	Tax effect	(939)		(8,894)	(5,883)	(16,232)				Tax effect	9,314		(4,944)
Net income, excluding derivative market value adjustments		$	42,034	37,898	11,376	81,314
Net income (loss), excluding derivative market value adjustments								Net income (loss), excluding derivative market value adjustments	$	78,127		(30,660)		See "Overview - GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments" above for additional information about non-GAAP net income, excluding derivative market value adjustments. The increase in GAAP and non-GAAP net income was due to (i) an increase in core loan spread; (ii) a decrease in interest expense in 2021 as a result of reversing a historical accrued interest liability on certain bonds; and (iii) the recognition of a negative provision in the first quarter of 2021 related to loans and consumer loan residual investments as compared to provision expense on such assets in 2020 as a result of the COVID-19 pandemic. These items were partially offset by (i) a decrease in the average balance of loans in 2021 as compared to 2020 and (ii) a gain in 2020 from the sale of consumer loans.

5744

Net interest income after provision for loan losses, net of settlements on derivatives

The following table summarizes the components of "net interest income (expense) after provision for loan losses" and "derivative settlements, net."


		Three months ended June 30,				Six months ended June 30,								Three months ended March 31,
		2020		2019	2020	2019	Additional information		2021			2020			Additional information
Variable interest income, gross	Variable interest income, gross	$	155,646	271,983	361,156	549,006	Decrease was due to a decrease in the gross yield earned on loans and a decrease in the average balance of loans.	Variable interest income, gross	$	129,170		205,512			Decrease in 2021 compared to 2020 was due to a decrease in the gross yield earned on loans and a decrease in the average balance of loans.
Consolidation rebate fees	Consolidation rebate fees	(42,387)		(45,647)	(85,524)	(92,138)	Decrease was due to a decrease in the average consolidation loan balance.	Consolidation rebate fees	(41,073)			(43,137)			Decrease in 2021 compared to 2020 was due to a decrease in the average consolidation loan balance.
Discount accretion, net of premium and deferred origination costs amortization	Discount accretion, net of premium and deferred origination costs amortization	1,015		1,046	1,675	2,421	Net discount accretion is due to the Company's purchases of loans at a net discount over the last several years.	Discount accretion, net of premium and deferred origination costs amortization	118			660			Net discount accretion is due to the Company's purchases of loans at a net discount over the last several years.
Variable interest income, net	Variable interest income, net	114,274		227,382	277,307	459,289		Variable interest income, net	88,215			163,035
Interest on bonds and notes payable	Interest on bonds and notes payable	(84,141)		(183,072)	(216,808)	(371,029)	Decrease was due to a decrease in cost of funds and a decrease in the average balance of debt outstanding.	Interest on bonds and notes payable	(26,771)			(132,668)			Decrease in 2021 compared to 2020 was due to a decrease in cost of funds and a decrease in the average balance of debt outstanding. In addition, during the first quarter of 2021, the Company reduced interest expense by $23.8 million as a result of reversing a historical accrued interest liability on certain bonds.
Derivative settlements, net (a)	Derivative settlements, net (a)	7,129		807	9,242	3,140	Derivative settlements include the net settlements received related to the Company’s 1:3 basis swaps.	Derivative settlements, net (a)	(19)			2,112			Derivative settlements include the net settlements (paid) received related to the Company’s 1:3 basis swaps.
Variable loan interest margin, net of settlements on derivatives (a)	Variable loan interest margin, net of settlements on derivatives (a)	37,262		45,117	69,741	91,400		Variable loan interest margin, net of settlements on derivatives (a)	61,425			32,479
Fixed rate floor income, gross	Fixed rate floor income, gross	31,866		10,840	50,625	21,265	Fixed rate floor income increased due to lower interest rates in 2020 as compared to 2019.	Fixed rate floor income, gross	35,539			18,758			Fixed rate floor income increased in 2021 compared to 2020 due to lower interest rates in 2021 as compared to 2020.
Derivative settlements, net (a)	Derivative settlements, net (a)	(1,308)		12,165	816	28,867	Derivative settlements include the settlements received (paid) related to the Company's floor income interest rate swaps. Decrease in settlements was due to a decrease in the notional amount of derivatives outstanding and lower interest rates in 2020 as compared to 2019.	Derivative settlements, net (a)	(4,285)			2,125			Derivative settlements include the settlements (paid) received related to the Company's floor income interest rate swaps. The change from being in a net positive settlement position on such derivatives during the first quarter of 2020 to being in a net negative settlement position during the first quarter of 2021 was due to a decrease in interest rates.
Fixed rate floor income, net of settlements on derivatives	Fixed rate floor income, net of settlements on derivatives	30,558		23,005	51,441	50,132		Fixed rate floor income, net of settlements on derivatives	31,254			20,883
Core loan interest income (a)	Core loan interest income (a)	67,820		68,122	121,182	141,532		Core loan interest income (a)	92,679			53,362
Investment interest	Investment interest	4,443		5,073	8,577	9,608	Decrease was due to lower interest rates in 2020 as compared to 2019.	Investment interest	2,648			4,133			Decrease in 2021 compared to 2020 was due to lower interest rates and lower weighted average cash and restricted cash balances in 2021 as compared to 2020.
Intercompany interest	Intercompany interest	(348)		(963)	(929)	(1,805)		Intercompany interest	(179)			(581)			Decrease in 2021 compared to 2020 was due to lower interest rates and lower weighted average debt outstanding in 2021 as compared to 2020.
Negative provision (provision) for loan losses - federally insured loans		1,950		(2,000)	(37,373)	(4,000)	See "Allowance for Loan Losses and Loan Delinquencies" included above under "Asset Generation and Management Operating Segment - Results of Operations."
Provision for loan losses - federally insured loans								Provision for loan losses - federally insured loans	7,483			(39,323)			See "Allowance for Loan Losses and Loan Delinquencies" included above under "Asset Generation and Management Operating Segment - Results of Operations."
Provision for loan losses - private education loans	Provision for loan losses - private education loans	(2,322)		—	(12,121)	—				Provision for loan losses - private education loans	(1,431)		(9,800)			See "Allowance for Loan Losses and Loan Delinquencies" included above under "Asset Generation and Management Operating Segment - Results of Operations."
Provision for loan losses - consumer loans	Provision for loan losses - consumer loans	(2,627)		(7,000)	(29,803)	(12,000)	See "Allowance for Loan Losses and Loan Delinquencies" included above under "Asset Generation and Management Operating Segment - Results of Operations."			Provision for loan losses - consumer loans	11,418		(27,176)
Net interest income after provision for loan losses (net of settlements on derivatives) (a)		$	68,916	63,232	49,533	133,335
Net interest income (loss) after provision for loan losses (net of settlements on derivatives) (a)								Net interest income (loss) after provision for loan losses (net of settlements on derivatives) (a)	$	112,618		(19,385)			Increase in 2021 as compared to 2020 was due to (i) an increase in core loan spread; (ii) a decrease in interest expense in 2021 as a result of reversing a historical accrued interest liability on certain bonds; and (iii) the recognition of a negative provision for loan losses in 2021 as compared to provision for loan losses in 2020 as a result of the COVID-19 pandemic. These items were partially offset by a decrease in the average balance of loans.

(a) Derivative settlements represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms. Derivative accounting requires that net settlements on derivatives that do not qualify for "hedge treatment" under GAAP be recorded in a separate income statement line item below net interest income. The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. As such, management believes derivative settlements for each applicable period should be evaluated with the Company’s net interest income as presented in this table. Core loan interest income and net interest income after provision for loan losses (net of settlements on derivatives) are non-GAAP financial measures, and the Company reports this non-GAAP information because the Company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess ~~performance.~~performance.. See note 4 of the notes to consolidated financial statements included under Part I, Item 1 of this report for additional information on the Company's derivative instruments, including the net settlement activity recognized by the Company for each type of derivative referred to in the "Additional information" column of this table, for the ~~2020~~2021 and ~~2019~~2020 periods presented in the table under the caption "Consolidated Financial Statement Impact Related to Derivatives - Statements of ~~Income"~~Operations" in note 4 and in this table.

NELNET BANK OPERATING SEGMENT – RESULTS OF OPERATIONS

Loan Portfolio

As of March 31, 2021, Nelnet Bank had a $79.2 million loan portfolio, consisting of private education loans.

As of March 31, 2021, Nelnet Bank's allowance for loan losses on its portfolio was $0.7 million, which represents a reserve equal to 0.9% of Nelnet Bank's private education loan portfolio. There were no charge offs recognized by the bank during the three months ended March 31, 2021.

The following table sets forth the activity in Nelnet Bank's loan portfolio:


	Three months ended
	March 31, 2021
Beginning balance:	$	17,543
Originations	64,909
Repayments	(1,995)

Sales to AGM segment	(1,226)

Ending balance:	$	79,231

Deposits

As of March 31, 2021, Nelnet Bank had $190.3 million of deposits. All of Nelnet Bank’s deposits are interest-bearing deposits and consist of brokered certificates of deposit (CDs), intercompany savings deposits, and retail and other savings deposits and CDs. The intercompany deposits are deposits from Nelnet, Inc. (Parent Company) and its subsidiaries and include a pledged deposit of $40.0 million from Nelnet, Inc. (Parent Company), as required under the Capital and Liquidity Maintenance Agreement with the FDIC, deposits required for intercompany transactions, operating deposits, and Nelnet Business Services custodial deposits consisting of tuition payments collected which are subsequently remitted to the appropriate school. Retail and other deposits include savings deposits from Educational 529 College Savings and Health Savings plans and commercial and institutional CDs. Union Bank and Trust Company ("Union Bank"), a related party, is the program manager for the College Savings plans.

Average Balance Sheet

The following table reflects the rates earned on interest-earning assets and paid on interest-bearing liabilities.


	Three months ended
	March 31, 2021
	Balance		Rate
Average assets
Private education loans	$	43,746	3.37	%
Cash and investments	215,613		1.91
Total interest-earning assets	259,359		2.15	%
Non-interest-earning assets	6,541
Total assets	$	265,900
Average liabilities and equity
Brokered deposits	2,984		0.55	%
Intercompany deposits	56,684		0.28
Retail and other deposits	101,462		0.60
Total interest-bearing liabilities	161,130		0.49	%
Non-interest-bearing liabilities	2,870
Equity	101,900
Total liabilities and equity	$	265,900

Regulatory Capital Requirements

Under the regulatory framework for prompt corrective action, Nelnet Bank is subject to various regulatory capital requirements administered by the FDIC and the UDFI and must meet specific capital standards. Failure to meet minimum capital requirements can initiate certain mandatory and possibly additional discretionary actions by regulators that, if undertaken, could have a direct material adverse effect on Nelnet Bank's business, results of operations, and financial condition. On January 1, 2020, the Community Bank Leverage Ratio ("CBLR") framework, as issued jointly by the OCC, the Federal Reserve Board, and the FDIC, became effective. Any banking organization with total consolidated assets of less than $10 billion, limited amounts of certain types of assets and off-balance sheet exposures, and a community bank leverage ratio greater than 9% may opt into the CBLR framework quarterly. The CBLR framework allows banks to satisfy capital standards and be considered "well capitalized" under the prompt corrective action framework if their leverage ratio is greater than 9%, unless the banking organization's federal banking agency determines that the banking organization's risk profile warrants a more stringent leverage ratio. The FDIC has ordered Nelnet Bank to maintain at least a 12% leverage ratio. Nelnet Bank has opted into the CBLR framework for the quarter ended March 31, 2021 with a leverage ratio of 38.6%. Nelnet Bank intends to maintain at all times regulatory capital levels that meet both the minimum level necessary to be considered “well capitalized” under the FDIC’s prompt corrective action framework and the minimum level required by the FDIC.

Summary of Operating Results

On November 2, 2020, Nelnet Bank obtained final approval for federal deposit insurance from the FDIC and for a bank charter from the UDFI and Nelnet Bank launched operations. Nelnet Bank's operations are presented by the Company as a reportable operating segment. Costs associated with Nelnet Bank prior to November 2, 2020 are included in the Corporate operating segment. In addition, certain shared service and support costs incurred by the Company are not and will not be reflected as part of the Nelnet Bank operating segment through 2023 (the bank's de novo period). The shared service and support costs incurred by the Company related to Nelnet Bank and not reflected in the bank's operating segment were $0.7 million for the three months ended March 31, 2021.

Three months ended

March 31, 2021

Additional information

Total interest income

1,376

Represents interest earned on Nelnet Bank's private education student loans and investments.

Interest expense

194

Represents interest expense on deposits.

Net interest income

1,182

Less: Provision for loan losses

422

Represents provision expense during the period, primarily related to loans originated during the current period.

Net interest income after provision for loan losses

760

Other income

Salaries and benefits

1,488

Represents salaries and benefits of Nelnet Bank associates and third-party contract labor.

Other expenses

545

Represents various expenses such as postage, consulting and professional fees, occupancy, certain information technology-related costs, insurance, marketing, and other operating expenses.

Intersegment expenses

Represents servicing costs paid to the LSS operating segment.

Total operating expenses

2,036

Loss before income taxes

(1,254)

Income tax benefit

286

Represents income tax benefit at an effective tax rate of 22.8%.

Net loss

(968)

LIQUIDITY AND CAPITAL RESOURCES

The Company’s Loan Servicing and Systems, and Education Technology, Services, and Payment Processing operating segments are non-capital intensive and both produce positive operating cash flows. As such, a minimal amount of debt and equity capital is allocated to these segments and any liquidity or capital needs are satisfied using cash flow from operations. Therefore, the Liquidity and Capital Resources discussion is concentrated on the Company’s liquidity and capital needs to meet existing debt obligations in the Asset Generation and Management operating ~~segment and capital needs to expand ALLO's communications network in the Company's Communications operating~~ segment.

Sources of Liquidity

The Company has historically generated positive cash flow from operations. For the year ended December 31, 2020 and the three months ended March 31, 2021, the Company’s net cash provided by operating activities was $212.8 million and $48.7 million, respectively.

As of ~~June 30, 2020,~~March 31, 2021, the Company had cash and cash equivalents of ~~$67.5~~$144.2 million. The Company also had a portfolio of ~~available-for-sale investments, consisting primarily of~~ student loan asset-backed securities (classified as available-for-sale) with a fair value of ~~$142.2~~$379.2 million as of ~~June 30, 2020.~~March 31, 2021. The Company invests excess cash in student loan asset-backed securities, and the cash proceeds from the sale of these securities could be used for operating and/or other investing opportunities.

Cash and investments held by Nelnet Bank are generally not available for Company activities outside of Nelnet Bank. Excluding Nelnet Bank, cash and cash equivalents and the fair value of student-loan asset backed securities as of March 31, 2021 was $120.5 million and $187.9 million, respectively. As of ~~June 30, 2020,~~March 31, 2021, the Company ~~has~~had participated ~~$86.7~~$113.5 million of ~~these~~its student-loan asset backed securities, and such participation is reflected as debt on the Company's consolidated balance sheet.

The Company also has a $455.0 million unsecured line of credit that matures on December 16, 2024. As of ~~June 30, 2020,~~March 31, 2021, there was ~~$30.0 million~~no amount outstanding on the unsecured line of credit and ~~$425.0~~$455.0 million was available for future use. The line of credit provides that the Company may increase the aggregate financing commitments, through the existing lenders and/or through new lenders, up to a total of $550.0 million, subject to certain conditions. In addition, the Company has a $22.0 million secured line of credit agreement that matures on May 30, 2022. As of ~~June 30, 2020,~~March 31, 2021, the secured line of credit had $5.0 million outstanding and $17.0 million was available for future use.

In addition, the Company has retained certain of its own asset-backed securities upon their initial issuance or repurchased certain of its own asset-backed securities (bonds and notes payable) in the secondary market. For accounting purposes, these notes are eliminated in consolidation and are not included in the Company's consolidated financial statements. However, these securities remain legally outstanding at the trust level and the Company could sell these notes to third parties or redeem the notes at par as cash is generated by the trust estate. Upon a sale of these notes to third parties, the Company would obtain cash proceeds equal to the market value of the notes on the date of such sale. As of ~~June 30, 2020,~~March 31, 2021, the Company holds ~~$14.6~~$24.3 million (par value) of its own asset-backed securities.

The Company intends to use its liquidity position to capitalize on market opportunities, including FFELP, private education, and consumer loan ~~acquisitions;~~acquisitions (or investment interests therein); strategic acquisitions and ~~investments, including anticipated capital commitments to Nelnet Bank; expansion of ALLO's telecommunications network;~~investments; and capital management initiatives, including stock repurchases, debt repurchases, and dividend distributions. The timing and size of these opportunities will vary and will have a direct impact on the Company's cash and investment balances.

Cash Flows

~~On a calendar year annual basis,~~During the three months ended March 31, 2021, the Company ~~has historically~~ generated ~~positive cash flow from operations. However, during the six months ended June 30, 2020, the Company used $105.6~~$48.7 million in operating activities, compared to using ~~$17.8~~$144.5 million for the same period in ~~2019.~~

As part of the Company’s Education Technology, Services, and Payment Processing operating segment, the Company collects tuition payments and subsequently remits these payments to the appropriate schools. Cash collected for customers and the related liability are included in the Company’s consolidated balance sheet. These accounts fluctuate with the fall and spring school terms based on the timing of when the Company collects tuition payments from customers and remits such payments to schools, resulting in these balances being significantly lower as of June 30 as compared to the balances as of December 31.2020. The “due to customers” liability account decreased $169.2 million and $90.7 million for the six months ended June 30, 2020 and 2019, respectively. These decreases negatively impacted cash used in operating activities in the Company’s consolidated statements of cash flows for these periods.

Excluding the impact of the decrease in the "due to customers" liability account, the Company generated $63.6 million from operating activities for the six months ended June 30, 2020, compared to generating $72.9 million from operating activities for the same period in 2019. The decreaseincrease in such cash flows from operating activities was due to:

•The ~~decrease~~increase in net income;

•Adjustments to net income for the impact of gains from the sale of loans during the three months ended March 31, 2020 and the non-cash change in deferred income taxes;

•Proceeds from the Company's clearinghouse for margin payments on derivatives for the three months ended March 31, 2021 compared to payments to the clearinghouse in 2020; and

•The impact of changes to the due to customers liability account, other liabilities, and accrued interest receivable during the three months ended March 31, 2021 as compared to the same period in 2020.

These factors were partially offset by:

•The adjustments to net income for derivative market value adjustments;

•~~Adjustments to net income for the impact of the gains from sale of loans and investments; and~~

•~~The impact of changes to accrued interest receivable and other liabilities during the six months ended June 30, 2020 as compared to the same period in 2019.~~

5948

~~These factors were partially offset by:~~

•Adjustments to net income for the impact of the non-cash provision for loan losses, beneficial interests, and impairment charges;

•~~A decrease in net payments to the Company's clearinghouse for margin payments on derivatives;~~ and

•The impact of changes to accounts receivable, ~~and~~ other assets, and accrued interest payable during the ~~six~~three months ended ~~June 30, 2020~~March 31, 2021 as compared to the same period in ~~2019.~~2020.

The primary items included in the statement of cash flows for investing activities are the purchase and repayment of loans. The primary items included in financing activities are the proceeds from the issuance of and payments on bonds and notes payable used to fund loans. Cash provided by investing activities and used in financing activities for the ~~six~~three months ended ~~June 30, 2020~~March 31, 2021 was ~~$717.3~~$468.4 million and ~~$913.0~~$528.1 million, respectively. Cash provided by investing activities and used in financing activities for the ~~six~~three months ended ~~June 30, 2019~~March 31, 2020 was ~~$855.5~~$105.7 million and ~~$976.0~~$83.5 million, respectively. Investing and financing activities are further addressed in the discussion that follows.

Liquidity Needs and Sources of Liquidity Available to Satisfy Debt Obligations Secured by Loan Assets and Related Collateral

The following table shows the Company's debt obligations outstanding that are secured by loan assets and related collateral.

As of ~~June 30, 2020~~March 31, 2021

Carrying amount

Final maturity

Bonds and notes issued in asset-backed securitizations

~~19,459,691~~18,459,431

5/27/25 - 4/10/25/68

FFELP and private education ~~and consumer~~ loan warehouse facilities

~~382,052~~

405,215

~~11/22/21~~5/20/22 - 2/26/2324

~~19,841,743~~18,864,646

Bonds and Notes Issued in Asset-backed Securitizations

The majority of the Company’s portfolio of student loans is funded in asset-backed securitizations that are structured to substantially match the maturity of the funded assets, thereby minimizing liquidity risk. Cash generated from student loans funded in asset-backed securitizations provide the sources of liquidity to satisfy all obligations related to the outstanding bonds and notes issued in such securitizations. In addition, due to (i) the difference between the yield the Company receives on the loans and cost of financing within these transactions, and (ii) the servicing and administration fees the Company earns from these transactions, the Company has created a portfolio that will generate earnings and significant cash flow over the life of these transactions.

As of ~~June 30, 2020,~~March 31, 2021, based on cash flow models developed to reflect management’s current estimate of, among other factors, prepayments, defaults, deferment, forbearance, and interest rates, the Company currently expects future undiscounted cash flows from its portfolio to be approximately ~~$2.28~~$2.17 billion as detailed below.

The forecasted cash flow presented below includes all loans funded in asset-backed securitizations as of ~~June 30, 2020.~~March 31, 2021. As of ~~June 30, 2020,~~March 31, 2021, the Company had ~~$19.3~~$18.4 billion of loans included in asset-backed securitizations, which represented ~~97.3~~96.8 percent of its total loan portfolio. The forecasted cash flow does not include cash flows that the Company expects to receive related to loans funded in its warehouse facilities as of ~~June 30, 2020,~~March 31, 2021, private education and consumer loans funded with operating cash, ~~and~~ loans acquired subsequent to ~~June 30, 2020.~~March 31, 2021, and loans owned by Nelnet Bank.

6049

Asset-backed Securitization Cash Flow Forecast

$~~2.28~~2.17 billion

(dollars in millions)

The forecasted future undiscounted cash flows of approximately ~~$2.28~~$2.17 billion include approximately ~~$1.14~~$1.19 billion (as of ~~June 30, 2020)~~March 31, 2021) of overcollateralization included in the asset-backed securitizations. These excess net asset positions are included in the consolidated balance sheets and included in the balances of "loans and accrued interest receivable" and "restricted cash." The difference between the total estimated future undiscounted cash flows and the overcollateralization of approximately ~~$1.14~~$0.98 billion, or approximately ~~$0.87~~$0.74 billion after income taxes based on the estimated effective tax rate, is expected to be accretive to the Company's ~~June 30, 2020~~March 31, 2021 balance of consolidated shareholders' equity.

Two of the Company’s asset-backed securitizations as of June 30, 2020 are structured as “Turbo Transactions” which require all cash generated from the student loans (including excess spread) to be directed toward payment of interest and any outstanding principal generally until such time as all principal on the notes has been paid in full. Once the notes in such transactions are paid in full, the remaining unencumbered student loans (and other remaining assets, if any) in the securitizations will be released to the Company, at which time the Company will have the option to refinance or sell these assets, or retain them on the balance sheet as unencumbered assets.

The Company uses various assumptions, including prepayments and future interest rates, when preparing its cash flow forecast. These assumptions are further discussed below.

Prepayments: The primary variable in establishing a life of loan estimate is the level and timing of prepayments. Prepayment rates equal the amount of loans that prepay annually as a percentage of the beginning of period balance, net of scheduled principal payments. A number of factors can affect estimated prepayment rates, including the level of consolidation activity, borrower default rates, and utilization of debt management options such as income-based repayment, deferments, and forbearance. Should any of these factors change, management may revise its assumptions, which in turn would impact the projected future cash flow. The Company’s cash flow forecast above assumes prepayment rates that are generally consistent with those utilized in the Company’s recent asset-backed securitization transactions. If management used a prepayment rate assumption two times greater than what was used to forecast the cash flow, the cash flow forecast would be reduced by approximately ~~$180~~$140 million to ~~$210~~$175 million.

Interest rates: The Company funds a large portion of its student loans with three-month LIBOR indexed floating rate securities. Meanwhile, the interest earned on the Company’s student loan assets is indexed primarily to a one-month LIBOR rate. The different interest rate characteristics of the Company’s loan assets and liabilities funding these assets result in basis risk. The Company’s cash flow forecast assumes three-month LIBOR will exceed one-month LIBOR by 12 basis points for the life of the portfolio, which approximates the historical relationship between these indices. If the forecast is computed assuming

a spread of 24 basis points between three-month and one-month LIBOR for the life of the portfolio, the cash flow forecast would be reduced by approximately ~~$25~~$45 million to ~~$45~~$70 million. As the percentage of the Company's outstanding debt financed by three-month LIBOR declines, the Company's basis risk will be reduced.

~~There~~LIBOR is ~~significant uncertainty regarding~~in the ~~availability~~process of ~~LIBOR~~being discontinued as a benchmark rate, ~~after 2021,~~ and any market transition away from the current LIBOR framework could result in significant changes to the forecasted cash flows from the Company's asset-backed securitizations. See "Interest Rate Risk - Replacement of LIBOR as a Benchmark Rate" above and Item 1A, "Risk Factors - Loan Portfolio -

Interest rate risk - replacement of LIBOR as a benchmark rate" in the Company's ~~2019~~2020 Annual Report. In addition, the COVID-19 pandemic may impact forecasted cash flows from the Company's asset-backed securitizations. See Part II, Item 1A. "Risk Factors - The COVID-19 pandemic has adversely impacted our results of operations, and could continue to adversely impact our results of operations, as well as adversely impact our businesses, financial condition, and/or cash flows" in this report.Report for additional information.

The Company uses the current forward interest rate yield curve to forecast cash flows. A change in the forward interest rate curve would impact the future cash flows generated from the portfolio. An increase in future interest rates will reduce the amount of fixed rate floor income the Company is currently receiving. The Company attempts to mitigate the impact of a rise in short-term rates by hedging interest rate risks. The forecasted cash flow does not include cash flows the Company expects to pay/receive related to derivative instruments used by the Company to manage interest rate risk. See Item 3, "Quantitative and Qualitative Disclosures About Market Risk — Interest Rate Risk."

Warehouse Facilities

The Company funds a portion of its FFELP loan acquisitions using its FFELP warehouse facilities. Student loan warehousing allows the Company to buy and manage student loans prior to transferring them into more permanent financing arrangements. As of ~~June 30, 2020,~~March 31, 2021, the Company had two FFELP warehouse facilities with an aggregate maximum financing amount available of ~~$550.0~~$310.0 million, of which ~~$201.1~~$247.0 million was outstanding and ~~$348.9~~$63.0 million was available for additional funding. One warehouse facility has a static advance rate until the expiration date of the liquidity provisions ~~(November~~(May 20, ~~2020)~~2021). In the event the liquidity provisions are not extended, the valuation agent has the right to perform a one-time mark to market on the underlying loans funded in this facility, subject to a floor. The loans would then be funded at this new advance rate until the final maturity date of the facility ~~(November 22, 2021)~~(May 20, 2022). The other warehouse facility has a static advance rate that requires initial equity for loan funding and does not require increased equity based on market movements. As of ~~June 30, 2020,~~March 31, 2021, the Company had ~~$16.0~~$20.5 million advanced as equity support on these facilities. For further discussion of the Company's FFELP warehouse facilities outstanding at ~~June 30, 2020,~~March 31, 2021, see note 3 of the notes to consolidated financial statements included under Part I, Item 1 of this report.

~~On February 13, 2020, the~~The Company ~~closed on~~has a private education loan warehouse facility ~~with~~that, as of March 31, 2021, had an aggregate maximum financing amount available of ~~$100.0 million. On March 20, 2020, the facility was amended to increase the maximum financing amount to $200.0 million. The facility has~~$175.0 million, an advance rate of 80 to 90 percent, liquidity provisions through February 13, ~~2021,~~2022, and a final maturity date of February 13, ~~2022.~~2023. As of ~~June 30, 2020, $107.4~~March 31, 2021, $158.2 million was outstanding under this warehouse facility, ~~and $92.6~~$16.8 million was available for future ~~funding. Additionally, as of June 30, 2020, the Company had $12.4~~funding, and $17.0 million was advanced as equity ~~support under this facility.~~

The Company has a consumer loan warehouse facility that has an aggregate maximum financing amount available of $200.0 million, an advance rate of 70 or 75 percent depending on the type of collateral and subject to certain concentration limits, liquidity provisions to April 23, 2021, and a final maturity date of April 23, 2022. As of June 30, 2020, $73.6 million was outstanding under this facility and $126.4 million was available for future funding. Additionally, as of June 30, 2020, the Company had $24.7 million advanced as equity support under this facility.

Subsequent to June 30, 2020, the Company made the decision to sell an additional $60.8 million (par value) of consumer loans to an unrelated third party, who securitized such loans. As partial consideration received for the consumer loans sold, the Company received a 25.4 percent residual interest in the consumer loan securitization. The Company currently anticipates recognizing a gain in the third quarter of 2020 of $14.8 million (pre-tax) from the sale of these loans. After the completion of this loan sale, $46.8 million was outstanding under the Company's consumer loan warehouse facility and $153.2 million was available for future funding.support.

Upon termination or expiration of the warehouse facilities, the Company would expect to access the securitization market, obtain replacement warehouse facilities, use operating cash, consider the sale of assets, or transfer collateral to satisfy any remaining obligations.

The Company had a $100.0 million consumer loan warehouse facility that was terminated on March 31, 2021. The Company used operating cash to pay off the $20.7 million outstanding balance on this facility upon its termination.

Other Uses of Liquidity

The Company no longer originates new FFELP loans, but continues to acquire FFELP loan portfolios from third parties and believes additional loan purchase opportunities exist, including opportunities to purchase private education and consumer loans (or investment interests therein).

In December of 2020, Wells Fargo announced the sale of its approximately $10.0 billion portfolio of private education student loans representing approximately 445,000 borrowers. In conjunction with the sale, the Company was selected as servicer of the portfolio. During March 2021, approximately 261,000 borrowers were converted to the Company's servicing platform, with the remaining borrowers converted in April 2021. In addition, the Company has entered into agreements to participate in a joint venture to acquire the portfolio. In total (during March and April 2021), the Company has invested approximately $70 million in the joint venture for an approximate 8 percent of the interest in the loans. In addition, the Company will serve as the sponsor and administrator for loan securitizations on behalf of the purchaser group as the loans are securitized, and provide the required level of risk retention as the loans are permanently financed.

The Company plans to fund additional loan acquisitions and related investments using current cash and investments; using its unsecured line of credit, using its Union Bank student loan participation agreement (as described below); using its Union Bank student loan asset-backed securities participation agreement (as described below) and/or establishing similar secured borrowing facilities; using its existing warehouse facilities (as described above); increasing the capacity under existing and/or establishing new warehouse facilities; and continuing to access the asset-backed securities market.

Union Bank Participation Agreement

The Company maintains an agreement with Union Bank, a related party, as trustee for various grantor trusts, under which Union Bank has agreed to purchase from the Company participation interests in student loans. As of ~~June 30, 2020, $925.3~~ March 31, 2021, $945.8

million of loans were subject to outstanding participation interests held by Union Bank, as trustee, under this agreement. The agreement automatically renews annually and is terminable by either party upon five business days' notice. This agreement provides beneficiaries of Union Bank’s grantor trusts with access to investments in interests in student loans, while providing liquidity to the Company. The Company can participate loans to Union Bank to the extent of availability under the grantor trusts, up to $900.0 million or an amount in excess of $900.0 million if mutually agreed to by both parties. Loans participated under this agreement have been accounted for by the Company as loan sales. Accordingly, the participation interests sold are not included on the Company’s consolidated balance sheets.

Asset-backed Securities Transactions

During the first six months of 2020, the Company completed three FFELP asset-backed securitizations totaling $1.1 billion (par value). The proceeds from these transactions were used primarily to refinance student loans included in the Company's FFELP warehouse facilities. See note 3 of the notes to consolidated financial statements included under Part I, Item 1 of this report for additional information on these securitizations.

The Company, through its subsidiaries, has historically funded student loans by completing asset-backed securitizations. Fitch Ratings, Standard & Poor's, and Moody's Investors Service have recently downgraded and placed numerous tranches of FFELP securitizations by various issuers, including certain tranches of prior FFELP securitizations issued by subsidiaries of the Company, on review for potential downgrade due to principal payments and prepayments on the underlying student loans coming in slower than initial expectations, and the resulting risk that certain principal maturities on those FFELP securitizations may not be met by the final maturity dates, which could result in an event of default under the underlying securitization agreements. The decrease in principal payments and prepayments is due to significant increases in forbearances resulting from a contraction in economic activity and an increase in unemployment due to the COVID-19 pandemic. Such rating actions have caused the spreads on FFELP securitizations in general to widen and have reduced the liquidity in the secondary market for FFELP securitizations.

~~The ultimate impact of these developments on the Company’s current and future securitizations is uncertain.~~ Depending on ~~future rating agency actions and~~ market conditions, the Company currently anticipates continuing to access the asset-backed securitization market. Such asset-backed securitization transactions would be used to refinance student loans included in its warehouse facilities, loans purchased from third parties, and/or student loans in its existing asset-backed securitizations.

~~Liquidity Impact Related to Hedging Activities~~

~~The Company utilizes derivative instruments to manage interest rate sensitivity. By using derivative instruments,~~There were no asset-backed securitization transactions completed during the ~~Company is exposed to market risk which could impact its liquidity. Based on the derivative portfolio outstanding as~~first three months of June 30, 2020, the Company does not currently anticipate any movement in interest rates having a material impact on its capital or liquidity profile, nor does the Company expect that any movement in interest rates would have a material impact on its ability to meet potential collateral deposits with its counterparties and/or make variation margin payments to its third-party clearinghouse. However, if interest rates move materially and negatively impact the fair value of the Company's derivative portfolio, the replacement of LIBOR as a benchmark rate has significant adverse impacts on the Company's derivatives, or if the Company enters into additional derivatives for which the fair value becomes negative, the Company could be required to deposit additional collateral with its derivative instrument counterparties and/or make variation margin payments to its third-party clearinghouse. The collateral deposits or variation margin, if significant, could negatively impact the Company's liquidity and capital resources. In addition, clearing rules require the Company to post amounts of liquid collateral when executing new derivative instruments, which could prevent or limit the Company from utilizing additional derivative instruments to manage interest rate sensitivity and risks. See note 4 of the notes to consolidated financial statements included under Part I, Item 1 of this report for additional information on the Company's derivative portfolio.

~~Liquidity Impact Related to the Communications Operating Segment~~

ALLO has made significant investments in its communications network and currently provides fiber directly to homes and businesses in communities in Nebraska and Colorado. ALLO plans to continue to increase market share and revenue in its existing markets and is currently evaluating opportunities to expand to other communities in the Midwest. For the six months ended June 30, 2020, ALLO's capital expenditures were $17.2 million. The Company currently anticipates total ALLO network capital expenditures for the remainder of 2020 (July 1, 2020 - December 31, 2020) will be approximately $20 million. However, this amount could change based on customer demand for ALLO's services. The Company currently plans to use cash from operating activities and its third-party unsecured line of credit to fund ALLO's capital expenditures, as well as potentially other third-party financing alternatives.2021.

Liquidity Impact Related to Nelnet Bank

On ~~March 18,~~November 2, 2020, the Company ~~announced that it received notification of~~obtained final approval ~~from the FDIC Board of Directors~~ for federal deposit insurance from the FDIC and for a bank charter from the UDFI in connection with the establishment of Nelnet Bank, ~~as a Utah-chartered industrial bank.~~and Nelnet Bank ~~would operate~~launched operations. Nelnet Bank was funded by the Company with an initial capital contribution of $100.0 million, consisting of $55.9 million of cash and $44.1 million of student loan asset-backed securities. In addition, the Company made a pledged deposit of $40.0 million with Nelnet Bank, as required under an ~~internet bank franchise focused on the private education loan marketplace,~~agreement with ~~a home office in Draper, Utah.~~

~~The approval from~~ the FDIC ~~and UDFI is subject~~discussed below.

Prior to ~~a number of conditions, including compliance with the terms of the orders from the~~ FDIC and UDFI. In addition, Nelnet Bank will have to meet a readiness review by the FDIC and UDFI before commencing operations. Although a formal timeline has not been established for these items, the Company currently believes Nelnet Bank could be approved and operational by the fourth quarter of 2020.

~~On June 26, 2020,~~approval, Nelnet Bank, Nelnet, Inc. (the parent), and Michael S. Dunlap (Nelnet, Inc.’s controlling shareholder) entered into a Capital and Liquidity Maintenance Agreement and a Parent Company Agreement with the FDIC in connection with Nelnet, Inc.’s role as a source of financial strength for Nelnet Bank. As part of the Capital and Liquidity Maintenance Agreement, Nelnet, Inc. is obligated to (i) contribute capital to Nelnet Bank for it to maintain capital levels that meet FDIC requirements for a “well capitalized” bank, including a leverage ratio of capital to total assets of at least 12 percent; (ii) provide and maintain ~~a revolving line of credit~~an irrevocable asset liquidity takeout commitment for the benefit of Nelnet Bank in an amount equal to the greater of either 10 percent of Nelnet Bank’s total assets or such additional amount as agreed to by Nelnet Bank and Nelnet, Inc.; (iii) provide additional liquidity to Nelnet Bank in such amount and duration as may be necessary for Nelnet Bank to meet its ongoing liquidity obligations; and (iv) establish and maintain a pledged deposit of $40.0 million with Nelnet Bank.

Based on the current business plan for Nelnet Bank ~~will be funded with an~~and its strong financial condition after the first few months of operations, the Company currently believes that the initial capital ~~commitment~~contribution of $100.0 million ~~from the Company.~~and pledged deposit of $40.0 million should provide sufficient capital and liquidity to Nelnet Bank ~~will operate as~~for the next two to three years.

Liquidity Impact Related to ALLO Communications LLC

As previously disclosed, on October 1, 2020, the Company entered into various agreements with SDC, a ~~separate subsidiary~~third party global digital infrastructure investor, and ALLO, for various transactions contemplated by the parties in connection with a recapitalization and additional funding for ALLO. After completion of the initial transactions subject to these agreements, SDC, the Company, and members of ALLO's management own approximately 48 percent, 45 percent, and 7 percent, respectively, of the ~~industrial bank charter~~outstanding voting membership interests of ALLO, and upon the receipt of regulatory approvals for the transactions on December 21, 2020 the Company deconsolidated ALLO from the Company's consolidated financial statements. In addition, on January 19, 2021, ALLO closed on certain private debt financing facilities from unrelated third-party lenders providing for aggregate financing of up to $230.0 million. With proceeds from this transaction, ALLO redeemed a portion of its non-voting preferred membership interests held by the Company in exchange for an aggregate redemption price payment to the Company of $100.0 million.

The agreements among the Company, SDC, and ALLO provide that they will ~~allow~~use commercially reasonable efforts (which expressly excludes requiring ALLO to raise any additional equity financing or sell any assets) to cause ALLO to redeem, on or before April 2024, the remaining non-voting preferred membership interests of ALLO held by the Company, plus the amount of accrued and unpaid preferred return on such interests. As of March 31, 2021, the outstanding preferred membership interests and accrued and unpaid preferred return of ALLO held by the Company was $131.2 million. The non-voting preferred membership interests earn a preferred annual return of 6.25 percent.

If ALLO needs additional capital to support its growth in existing or new markets, the Company has the option to contribute additional capital to maintain its voting equity interest. However, ALLO has obtained third-party debt financing to support its

current growth plans, and thus the Company currently believes additional equity contributions to ALLO are not likely in the immediate future.

Liquidity Impact Related to Hedging Activities

The Company utilizes derivative instruments to manage interest rate sensitivity. By using derivative instruments, the Company is exposed to market risk which could impact its liquidity. Based on the derivative portfolio outstanding as of March 31, 2021, the Company does not currently anticipate any movement in interest rates having a material impact on its capital or liquidity profile, nor does the Company expect that any movement in interest rates would have a material impact on its ability to make variation margin payments to its third-party clearinghouse. However, if interest rates move materially and negatively impact the fair value of the Company's derivative portfolio, the replacement of LIBOR as a benchmark rate has significant adverse impacts on the Company's derivatives, or if the Company enters into additional derivatives for which the fair value becomes negative, the Company could be required to make variation margin payments to its third-party clearinghouse. The variation margin, if significant, could negatively impact the Company's liquidity and capital resources. In addition, clearing rules require the Company to ~~maintain its other diversified business offerings.~~post amounts of liquid collateral when executing new derivative instruments, which could prevent or limit the Company from utilizing additional derivative instruments to manage interest rate sensitivity and risks. See note 4 of the notes to consolidated financial statements included under Part I, Item 1 of this report for additional information on the Company's derivative portfolio.

Other Debt Facilities

As discussed above, the Company has a $455.0 million unsecured line of credit with a maturity date of December 16, 2024. As of ~~June 30, 2020,~~March 31, 2021, the unsecured line of credit had ~~$30.0 million~~no amount outstanding and ~~$425.0~~$455.0 million was available for future use. The Company also has a $22.0 million secured line of credit agreement with a maturity date of May 30, 2022. As of ~~June 30, 2020,~~March 31, 2021, the secured line of credit had $5.0 million outstanding with $17.0 million available for future use. The line of credit is secured by several Company-owned properties. Upon the maturity date of these facilities, there can be no assurance that the Company will be able to maintain these lines of credit, increase the amount outstanding under the lines, or find alternative funding if necessary.

The Company has issued Junior Subordinated Hybrid Securities (the "Hybrid Securities") that have a final maturity of September 15, 2061. The Hybrid Securities are unsecured obligations of the Company. As of June 30, 2020, the Company had $20.4 million of Hybrid Securities that remain outstanding.

During ~~the second quarter of~~ 2020, the Company entered into an agreement with Union Bank, as trustee for various grantor trusts, under which Union Bank has agreed to purchase from the Company participation interests in student loan asset-backed securities. As of ~~June 30, 2020, $86.7~~March 31, 2021, $113.5 million of student loan asset-backed securities were subject to outstanding participation interests held by Union Bank, as trustee, under this agreement. This participation agreement has been accounted for by the Company as a secured borrowing. Upon termination or expiration of this agreement, the Company would expect to use operating cash, consider the sale of assets, or transfer collateral to satisfy any remaining obligations.

~~For further discussion of these debt facilities described above, see note 3 of the notes to consolidated financial statements included under Part I, Item 1 of this report.~~

Stock Repurchases

The Board of Directors has authorized a stock repurchase program to repurchase up to a total of five million shares of the Company's Class A common stock during the three-year period ending May 7, 2022. As of ~~June 30, 2020, 3,335,819~~March 31, 2021, 3,246,732 shares remained authorized for repurchase under the Company's stock repurchase program. Shares may be repurchased from time to time depending on various factors, including share prices and other potential uses of liquidity.

Shares repurchased by the Company during the three months ended March 31, ~~2020 and June 30, 2020~~2021 are shown below. ~~Certain~~Such shares were repurchased from employees to satisfy tax withholding obligations upon the vesting of ~~these repurchases were made pursuant to a trading plan adopted by the Company in accordance with Rule 10b5-1 under the Securities Exchange Act of 1934. For additional information on~~restricted stock, ~~repurchases during the second quarter of 2020, see "Stock Repurchases" under Part II, Item 2 of this report.~~

Total shares repurchased Purchase price
(in thousands) Average price of shares repurchased (per share)
Quarter ended March 31, 2020 24,885 $ 1,253 50.36
Quarter ended June 30, 2020 1,473,049 67,274 45.67
Total 1,497,934 $ 68,527 45.75

Included in the shares repurchased during the quarter ended June 30, 2020 in the table above are a total of 100,000 shares of Class A common stock the Company purchased on May 27, 2020 from Shelby J. Butterfield, a significant shareholderand not as part of the ~~Company. The shares were purchased at a discount to the closing market price of the Company's Class A common~~ stock ~~as of May 27, 2020, and the transaction was separately approved by the Company's Board of Directors. Immediately prior to the Company's~~ repurchase ~~of such shares from Ms. Butterfield, the repurchased shares were shares of the Company's Class B common stock that Ms. Butterfield converted to shares of Class A common stock.~~program.


	Total shares repurchased	Purchase price (in thousands)		Average price of shares repurchased (per share)

Quarter ended March 31, 2021	26,199	$	2,009	76.70

Dividends

On ~~June~~March 15, ~~2020,~~2021, the Company paid a ~~second~~first quarter ~~2020~~2021 cash dividend on the Company's Class A and Class B common stock of ~~$0.20~~$0.22 per share. In addition, the Company's Board of Directors has declared a ~~third~~second quarter ~~2020~~2021 cash dividend on the Company's outstanding shares of Class A and Class B common stock of ~~$0.20~~$0.22 per share. The ~~third~~second quarter cash dividend will be paid on ~~September 15, 2020~~June 14, 2021 to shareholders of record at the close of business on ~~September 1, 2020.~~May 31, 2021.

The Company currently plans to continue making regular quarterly dividend payments, subject to future earnings, capital requirements, financial condition, and other factors. In addition, the payment of dividends is subject to the terms of the Company’s outstanding Hybrid Securities, which generally provide that if the Company defers interest payments on those securities it cannot pay dividends on its capital stock.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

(All dollars are in thousands, except share amounts, unless otherwise noted)

Interest Rate Risk

The Company’s primary market risk exposure arises from fluctuations in its borrowing and lending rates, the spread between which could impact the Company due to shifts in market interest rates.

The following table sets forth the Company’s loan assets and debt instruments by rate characteristics:


		As of June 30, 2020						As of December 31, 2019							As of March 31, 2021				As of December 31, 2020
		Dollars		Percent		Dollars		Percent			Dollars		Percent		Dollars		Percent
Fixed-rate loan assets	Fixed-rate loan assets	$	6,905,489	34.8	%	$	3,647,365	17.5	%	Fixed-rate loan assets	$	8,470,975	44.3	%	$	8,737,346	44.6	%
Variable-rate loan assets	Variable-rate loan assets	12,924,908		65.2		17,151,354		82.5		Variable-rate loan assets	10,638,479		55.7		10,839,305		55.4
Total	Total	$	19,830,397	100.0	%	$	20,798,719	100.0	%	Total	$	19,109,454	100.0	%	$	19,576,651	100.0	%

Fixed-rate debt instruments	Fixed-rate debt instruments	$	803,005	4.0	%	$	562,203	2.7	%	Fixed-rate debt instruments	$	951,143	5.0	%	$	960,327	4.9	%
Variable-rate debt instruments	Variable-rate debt instruments	19,180,821		96.0		20,240,977		97.3		Variable-rate debt instruments	18,032,040		95.0		18,598,522		95.1
Total	Total	$	19,983,826	100.0	%	$	20,803,180	100.0	%	Total	$	18,983,183	100.0	%	$	19,558,849	100.0	%

Company generally finances its FFELP student loan portfolio with variable rate debt. In low and/or declining interest rate environments, when the fixed borrower rate is higher than the SAP rate, the Company’s FFELP student loans earn at a fixed rate while the interest on the variable rate debt typically continues to reflect the low and/or declining interest rates. In these interest rate environments, the Company may earn additional spread income that it refers to as floor income.

Depending on the type of loan and when it was originated, the borrower rate is either fixed to term or is reset to an annual rate each July 1. As a result, for loans where the borrower rate is fixed to term, the Company may earn floor income for an extended period of time, which the Company refers to as fixed rate floor income, and for those loans where the borrower rate is reset annually on July 1, the Company may earn floor income to the next reset date, which the Company refers to as variable rate floor income. All FFELP loans first originated on or after April 1, 2006 effectively earn at the SAP rate, since lenders are required to rebate fixed rate floor income and variable rate floor income for those loans to the Department.

As a result of the significant drop in interest rates in March 2020, ~~and the first half of the second quarter of 2020,~~ the Company earned ~~$3.9 million and $4.8~~$0.9 million of variable-rate floor income on ~~approximately~~ $1.4 billion of FFELP loans during the three ~~and six~~ months ended ~~June 30,~~March 31, 2020. Since the borrower rate reset on July 1, 2020, ~~respectively. The~~the Company no longer earns such variable-rate floor income on these loans, ~~since the borrower rate reset on July 1, 2020 to reflect~~reflecting the lower interest rate environment. ~~No variable-rate floor income was earned by the Company in 2019.~~

A summary of fixed rate floor income earned by the Company follows.


		Three months ended June 30,				Six months ended June 30,					Three months ended March 31,
		2020		2019	2020	2019		2021		2020
Fixed rate floor income, gross	Fixed rate floor income, gross	$	31,866	10,840	50,625	21,265	Fixed rate floor income, gross	$	35,539	18,758
Derivative settlements (a)	Derivative settlements (a)	(1,308)		12,165	816	28,867	Derivative settlements (a)	(4,285)		2,125
Fixed rate floor income, net	Fixed rate floor income, net	$	30,558	23,005	51,441	50,132	Fixed rate floor income, net	$	31,254	20,883

(a) ~~Includes settlement payments on~~Derivative settlements consist of settlements (paid) received related to the Company's derivatives used to hedge student loans earning fixed rate floor income.

Gross fixed rate floor income increased for the three ~~and six~~ months ended ~~June 30, 2020~~March 31, 2021 as compared to the same ~~periods~~period in ~~2019~~2020 due to lower interest rates in ~~2020~~2021 as compared to ~~2019.~~2020.

Absent the use of derivative instruments, a rise in interest rates will reduce the amount of floor income received and has an impact on earnings due to interest margin compression caused by increasing financing costs, until such time as the federally insured loans earn interest at a variable rate in accordance with their SAP formulas. In higher interest rate environments, where the interest rate rises above the borrower rate and fixed rate loans effectively become variable rate loans, the impact of the rate fluctuations is reduced.

The ~~decrease~~change from being in a net ~~derivative settlements received from~~positive settlement position on such derivatives during the ~~floor income interest rate swaps for~~first quarter of 2020 to being in a net negative settlement position during the ~~three and six months ended June 30, 2020 as compared to the same periods in 2019~~first quarter of 2021 was due to a decrease in ~~the notional amount of derivatives outstanding and a decrease in~~ interest rates.

The Company anticipates receiving increased levels of gross fixed rate floor income in future periods as a result of the significant drop in interest rates in March 2020 and the second quarter of 2020. This increase will be partially offset by an increase in net settlements paid on derivatives used to hedge these loans.

6654

The following graph depicts fixed rate floor income for a borrower with a fixed rate of 6.75% and a SAP rate of 2.64%:

The following table shows the Company’s federally insured student loan assets that were earning fixed rate floor income as of ~~June 30, 2020.~~March 31, 2021.


Fixed interest rate range	Fixed interest rate range	Borrower/lender weighted average yield		Estimated variable conversion rate (a)		Loan balance		Fixed interest rate range	Borrower/lender weighted average yield	Estimated variable conversion rate (a)	Loan balance
< 3.0%								< 3.0%	2.88%	0.24%	$	1,148,014
3.0 - 3.49%	3.0 - 3.49%	3.27	%	0.73	%	$	985,604	3.0 - 3.49%	3.19%	0.55%	1,457,170
3.5 - 3.99%	3.5 - 3.99%	3.66	%	1.02	%	1,374,119		3.5 - 3.99%	3.65%	1.01%	1,399,853
4.0 - 4.49%	4.0 - 4.49%	4.20	%	1.56	%	1,081,053		4.0 - 4.49%	4.20%	1.56%	1,048,179
4.5 - 4.99%	4.5 - 4.99%	4.71	%	2.07	%	678,431		4.5 - 4.99%	4.71%	2.07%	652,729
5.0 - 5.49%	5.0 - 5.49%	5.22	%	2.58	%	443,610		5.0 - 5.49%	5.22%	2.58%	435,515
5.5 - 5.99%	5.5 - 5.99%	5.67	%	3.03	%	302,021		5.5 - 5.99%	5.67%	3.03%	292,332
6.0 - 6.49%	6.0 - 6.49%	6.19	%	3.55	%	347,076		6.0 - 6.49%	6.19%	3.55%	335,607
6.5 - 6.99%	6.5 - 6.99%	6.70	%	4.06	%	339,097		6.5 - 6.99%	6.70%	4.06%	328,879
7.0 - 7.49%	7.0 - 7.49%	7.17	%	4.53	%	120,445		7.0 - 7.49%	7.17%	4.53%	121,487
7.5 - 7.99%	7.5 - 7.99%	7.71	%	5.07	%	216,190		7.5 - 7.99%	7.71%	5.07%	221,019
8.0 - 8.99%	8.0 - 8.99%	8.18	%	5.54	%	512,420		8.0 - 8.99%	8.18%	5.54%	525,096
> 9.0%	> 9.0%	9.05	%	6.41	%	195,264		> 9.0%	9.05%	6.41%	198,084
						$	6,595,330				$	8,163,964

(a) The estimated variable conversion rate is the estimated short-term interest rate at which loans would convert to a variable rate. As of ~~June 30, 2020,~~March 31, 2021, the weighted average estimated variable conversion rate was ~~2.35%~~1.94% and the short-term interest rate was 3712 basis points.

The following table summarizes the outstanding derivative instruments as of ~~June 30, 2020~~March 31, 2021 used by the Company to economically hedge loans earning fixed rate floor income.


Maturity	Maturity	Notional amount		Weighted average fixed rate paid by the Company (a)(d)		Maturity	Notional amount			Weighted average fixed rate paid by the Company (a)
									Maturity			Notional amount	Weighted average fixed rate paid by the Company (a)

2021	2021	$	600,000	2.15	%	2021	$	600,000		2.15	%
2022 (b)	2022 (b)	500,000		0.94		2022 (b)	500,000			0.94
2023 (c)		400,000		1.00
2023						2023	900,000			0.62
2024 (c)						2024 (c)	2,500,000			0.35
2025						2025	500,000			0.35

							$	5,000,000		0.67	%
		$	1,500,000	1.44	%

(a) For all interest rate derivatives, the Company receives discrete three-month LIBOR.

(b) $250.0 million of these derivatives have forward effective start dates in ~~each of August 2020 and~~ June 2021.

~~(d) Excluding the derivatives with forward effective start dates, the weighted average fixed rate paid by the Company as of~~ June ~~30, 2020 on its $750 million floor income derivative portfolio was 2.17%.~~2021.

The Company is also exposed to interest rate risk in the form of basis risk and repricing risk because the interest rate characteristics of the Company’s assets do not match the interest rate characteristics of the funding for those assets. The following table presents the Company’s FFELP student loan assets and related funding for those assets arranged by underlying indices as of ~~June 30, 2020.~~March 31, 2021.


Index	Index	Frequency of variable resets	Assets		Funding of student loan assets	Index	Frequency of variable resets	Assets		Funding of student loan assets
1 month LIBOR (a)	1 month LIBOR (a)	Daily	$	18,007,201	—	1 month LIBOR (a)	Daily	$	17,313,992	—
3 month H15 financial commercial paper	3 month H15 financial commercial paper	Daily	786,316		—	3 month H15 financial commercial paper	Daily	710,549		—
3 month Treasury bill	3 month Treasury bill	Daily	594,354		—	3 month Treasury bill	Daily	580,842		—
1 month LIBOR	1 month LIBOR	Monthly	—		10,911,193	1 month LIBOR	Monthly	—		10,446,455
3 month LIBOR (a)	3 month LIBOR (a)	Quarterly	—		6,927,757	3 month LIBOR (a)	Quarterly	—		6,269,914
Fixed rate	Fixed rate	—	—		760,063	Fixed rate	—	—		915,947
Auction-rate (b)	Auction-rate (b)	Varies	—		757,925	Auction-rate (b)	Varies	—		747,075
Asset-backed commercial paper (c)	Asset-backed commercial paper (c)	Varies	—		201,126	Asset-backed commercial paper (c)	Varies	—		247,018
Other (d)	Other (d)	—	1,408,662		1,238,469	Other (d)	—	1,332,125		1,311,099
			$	20,796,533	20,796,533			$	19,937,508	19,937,508

(a) The Company has certain basis swaps outstanding in which the Company receives three-month LIBOR and pays one-month LIBOR plus or minus a spread as defined in the agreements (the "1:3 Basis Swaps"). The Company entered into these derivative instruments to better match the interest rate characteristics on its student loan assets and the debt funding such assets. The following table summarizes the 1:3 Basis Swaps outstanding as of ~~June 30, 2020.~~March 31, 2021.


Maturity	Notional amount (i)
2021	$	250,000
2022	2,000,000
2023	750,000
2024	1,750,000
2026	1,150,000
2027	250,000






	$	6,150,000

(i) The weighted average rate paid by the Company on the 1:3 Basis Swaps as of ~~June 30, 2020~~March 31, 2021 was one-month LIBOR plus 9.1 basis points.

(b) As of ~~June 30, 2020,~~March 31, 2021, the Company was sponsor for ~~$757.9~~$747.1 million of outstanding asset-backed securities that were set and provide for interest rates to be periodically reset via a "dutch auction" (“Auction Rate Securities”). Since the auction feature has essentially been inoperable for substantially all auction rate securities since 2008, the Auction Rate Securities generally pay interest to the holder at a maximum rate as defined by the indenture. While these rates will vary, they will generally be based on a spread to LIBOR or Treasury Securities, or the Net Loan Rate as defined in the financing documents.

(d) Assets include accrued interest receivable and restricted cash. Funding represents overcollateralization (equity) and other liabilities included in FFELP asset-backed securitizations and warehouse facilities.

~~There~~LIBOR is ~~significant uncertainty regarding~~in the ~~availability~~process of ~~LIBOR~~being discontinued as a benchmark rate, ~~after 2021,~~ and any market transition away from the current LIBOR framework could result in significant changes to the interest rate characteristics of the Company's LIBOR-indexed assets and funding for those assets. See "Interest Rate Risk - Replacement of LIBOR as a Benchmark Rate" under Item 2 above and Item 1A, "Risk Factors - Loan Portfolio - Interest rate risk - replacement of LIBOR as a benchmark rate" in the Company's ~~2019~~2020 Annual ~~Report.~~Report for additional information.

6856

Sensitivity Analysis

The following tables summarize the effect on the Company’s earnings, based upon a sensitivity analysis performed by the Company assuming hypothetical increases in interest rates of 100 basis points and 300 basis points while funding spreads remain constant. In addition, a sensitivity analysis was performed assuming the funding index increases 10 basis points and 30 basis points while holding the asset index constant, if the funding index is different than the asset index. The sensitivity analysis was performed on the Company’s variable rate assets (including loans earning fixed rate floor income) and liabilities. The analysis includes the effects of the Company’s derivative instruments in existence during these periods.

Interest rates Asset and funding index mismatches
Change from increase of
100 basis points Change from increase of
300 basis points Increase of
10 basis points Increase of
30 basis points

Dollars Percent Dollars Percent Dollars Percent Dollars Percent
Three months ended June 30, 2020
Effect on earnings:
Decrease in pre-tax net income before
impact of derivative settlements $ (16,334) (15.1) % $ (31,420) (29.1) % $ (1,780) (1.6) % $ (5,343) (5.0) %
Impact of derivative settlements 1,865 1.7 5,594 5.2 1,429 1.3 4,286 4.0
Increase (decrease) in net income
before taxes $ (14,469) (13.4) % $ (25,826) (23.9) % $ (351) (0.3) % $ (1,057) (1.0) %
Increase (decrease) in basic and
diluted earnings per share $ (0.28) $ (0.50) $ (0.01) $ (0.02)
Three months ended June 30, 2019
Effect on earnings:
Decrease in pre-tax net income before
impact of derivative settlements $ (4,352) (14.1) % $ (7,962) (25.8) % $ (2,429) (7.9) % $ (7,286) (23.6) %
Impact of derivative settlements 7,067 22.9 21,201 68.6 1,705 5.5 5,114 16.6
Increase (decrease) in net income
before taxes $ 2,715 8.8 % $ 13,239 42.8 % $ (724) (2.4) % $ (2,172) (7.0) %
Increase (decrease) in basic and
diluted earnings per share $ 0.05 $ 0.25 $ (0.01) $ (0.04)
Six months ended June 30, 2020
Effect on earnings:
Decrease in pre-tax net income before impact of derivative settlements $ (26,249) (45.3) % $ (47,972) (82.7) % $ (3,754) (6.5) % $ (11,267) (19.4) %
Impact of derivative settlements 6,216 10.7 18,647 32.2 3,020 5.2 9,060 15.6
Increase (decrease) in net income before taxes $ (20,033) (34.6) % $ (29,325) (50.5) % $ (734) (1.3) % $ (2,207) (3.8) %
Increase (decrease) in basic and
diluted earnings per share
$ (0.38) $ (0.56) $ (0.01) $ (0.04)
Six months ended June 30, 2019
Effect on earnings:
Decrease in pre-tax net income before impact of derivative settlements $ (7,822) (9.3) % $ (13,246) (15.8) % $ (5,000) (6.0) % $ (14,999) (17.9) %
Impact of derivative settlements 16,190 19.3 48,571 57.9 3,554 4.2 10,662 12.6
Increase (decrease) in net income before taxes $ 8,368 10.0 % $ 35,325 42.1 % $ (1,446) (1.8) % $ (4,337) (5.2) %
Increase (decrease) in basic and
diluted earnings per share
$ 0.16 $ 0.67 $ (0.03) $ (0.08)


	Interest rates								Asset and funding index mismatches
	Change from increase of 100 basis points				Change from increase of 300 basis points				Increase of 10 basis points				Increase of 30 basis points

	Dollars		Percent		Dollars		Percent		Dollars		Percent		Dollars		Percent
	Three months ended March 31, 2021
Effect on earnings:
Decrease in pre-tax net income before impact of derivative settlements	$	(14,282)	(9.1)	%	$	(26,218)	(16.6)	%	$	(1,605)	(1.0)	%	$	(4,814)	(3.1)	%
Impact of derivative settlements	9,130		5.8		27,390		17.3		1,516		1.0		4,549		2.9
Increase (decrease) in net income before taxes	$	(5,152)	(3.3)	%	$	1,172	0.7	%	$	(89)	—	%	$	(265)	(0.2)	%
Increase (decrease) in basic and diluted earnings per share	$	(0.10)			$	0.02			$	—			$	(0.01)
	Three months ended March 31, 2020
Effect on earnings:
Decrease in pre-tax net income before impact of derivative settlements	$	(9,915)	(19.9)	%	$	(16,552)	(33.2)	%	$	(1,974)	(4.0)	%	$	(5,924)	(11.9)	%
Impact of derivative settlements	4,351		8.7		13,053		26.2		1,591		3.2		4,774		9.6
Increase (decrease) in net income before taxes	$	(5,564)	(11.2)	%	$	(3,499)	(7.0)	%	$	(383)	(0.8)	%	$	(1,150)	(2.3)	%
Increase (decrease) in basic and diluted earnings per share	$	(0.11)			$	(0.07)			$	(0.01)			$	(0.02)

Financial Statement Impact – Derivatives

For a table summarizing the effect of derivative instruments in the consolidated statements of ~~income,~~operations, including the components of "derivative market value adjustments and derivative settlements, net" included in the consolidated statements of ~~income,~~operations, see note 4 of the notes to consolidated financial statements included under Part I, Item 1 of this report.

ITEM 4. CONTROLS AND PROCEDURES

~~Disclosure Controls and Procedures~~Stock Repurchases

The ~~Company’s management, with the participation~~Board of Directors has authorized a stock repurchase program to repurchase up to a total of five million shares of the Company's ~~principal executive~~Class A common stock during the three-year period ending May 7, 2022. As of March 31, 2021, 3,246,732 shares remained authorized for repurchase under the Company's stock repurchase program. Shares may be repurchased from time to time depending on various factors, including share prices and ~~principal financial officers, evaluated~~other potential uses of liquidity.

Shares repurchased by the ~~effectiveness~~Company during the three months ended March 31, 2021 are shown below. Such shares were repurchased from employees to satisfy tax withholding obligations upon the vesting of restricted stock, and not as part of the Company’s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) as of June 30, 2020. Based on this evaluation, the Company’s principal executive and principal financial officers concluded that the Company's disclosure controls and procedures were effective as of June 30, 2020.stock repurchase program.

~~Changes in Internal Control over Financial Reporting~~

There were no changes in the Company’s internal control over financial reporting during the fiscal quarter ended June 30, 2020 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting. The Company has not experienced any material impact to its internal control over financial reporting despite the fact that the majority of its employees are working remotely due to the COVID-19 pandemic. The Company is continually monitoring and assessing the effect of the COVID-19 situation on its internal controls to minimize the impact on their design and operating effectiveness.

~~Effective January 1, 2020, the Company implemented ASU No. 2016-13,~~ ~~Financial Instruments - Credit Losses~~. As a result, management made the following significant modifications to the Company's internal control over financial reporting environment, including changes to accounting policies and procedures, operational processes, and documentation practices:

(a) Updated written policies and procedures addressing selected methods and policies for developing the allowance for loan losses and determining significant judgments, including the data used; assessment of risk; and identification of significant assumptions in the allowance estimation process.

(b) Developed a process to evaluate whether adjustments to the selected methodology are necessary based on historical information, current economic conditions, and reasonable and supportable forecasts.

(c) Updated documentation for assumptions and data used to develop its loss rates, including evaluation of the relevance and reliability of any external data; amount and timing of expected cash flows; and remaining life of loan methodologies.

~~PART II. OTHER INFORMATION~~


	Total shares repurchased	Purchase price (in thousands)		Average price of shares repurchased (per share)

Quarter ended March 31, 2021	26,199	$	2,009	76.70

Dividends

~~ITEM 1. LEGAL PROCEEDINGS~~

~~There have been no material changes from~~On March 15, 2021, the ~~information set forth in the Legal Proceedings section of~~Company paid a first quarter 2021 cash dividend on the Company's ~~Annual Report~~Class A and Class B common stock of $0.22 per share. In addition, the Company's Board of Directors has declared a second quarter 2021 cash dividend on ~~Form 10-K for~~ the ~~year ended December~~Company's outstanding shares of Class A and Class B common stock of $0.22 per share. The second quarter cash dividend will be paid on June 14, 2021 to shareholders of record at the close of business on May 31, ~~2019 under Item 3 of Part I of such Form 10-K.~~

~~ITEM 1A. RISK FACTORS~~2021.

The following risk factors provide supplements and updates to the risk factors described in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019 in response to Item 1A of Part I of such Form 10-K, and the Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 2020 in response to Item 1A of Part II of such Form 10-Q:

The COVID-19 pandemic has adversely impacted our results of operations, and could continue to adversely impact our results of operations, as well as adversely impact our businesses, financial condition, and/or cash flows.

The rapid outbreak of the respiratory disease caused by a novel strain of coronavirus, coronavirus 2019 or COVID-19 (“COVID-19”), was declared a global pandemic by the World Health Organization on March 11, 2020 and a national emergency by the President on March 13, 2020. Beginning on March 15, 2020, many businesses and schools closed or reduced hours throughout the U.S. to combat the spread of COVID-19, and states and local jurisdictions implemented various containment efforts, including lockdowns on non-essential business, stay-at-home orders, and shelter-in-place orders. The COVID-19 pandemic has caused significant disruption to the U.S. and world economies, including significantly higher unemployment and underemployment, significantly lower interest rates and equity market valuations, and extreme volatility in

the U.S. and world markets. These effects have adversely impacted our results of operations for the six months ended June 30, 2020, and if these effects continue for a prolonged period or result in sustained economic stress or recession, they could have a material adverse impact on us in a number of ways related to credit, interest rates, operations, and other risks as described in more detail below.

~~Credit Risks~~

COVID-19 is having far reaching, negative impacts on individuals, businesses, and, consequently, the overall economy. Specifically, COVID-19 has materially disrupted business operations, resulting in significantly higher levels of unemployment or underemployment. As a result, many individual student and consumer borrowers have experienced financial hardship, making it difficult, if not impossible, to meet loan payment obligations without temporary assistance, and we expect that more borrowers will be similarly affected the longer the COVID-19 pandemic continues. We are monitoring key metrics as early warning indicators of financial hardship, including changes in weekly unemployment claims, enrollment in auto-debit payments, requests for new forbearances, enrollment in hardship paymentCompany currently plans ~~and early delinquency metrics.~~

Due to these circumstances, in the first quarter of 2020, we recognized an increase to the expense provision for loan losses of $63.0 million (pre-tax) and an impairment charge on our beneficial interest in consumer loans securitizations of $26.3 million (pre-tax). The increase in the provision for loan losses and impairment expense were based on an evaluation of current and forecasted economic conditions, directly taking into consideration the negative impact of COVID-19 on the U.S. economy. We evaluated and considered several forecasted economic scenarios when making these adjustments. We also considered the characteristics of our loan portfolios and their expected behavior in the forecasted economic scenarios. We update our evaluation of current and forecasted economic conditions each reporting period and adjust our allowance for loan losses as appropriate. If future economic conditions as a result of COVID-19 are significantly worse than what was assumed as a part of these assessments, specifically related to the severity and length of the downturn and the timing and extent of subsequent recovery, it could result in additional allowance for loan losses and impairment charges being recorded in future periods.

~~Interest Rate Risks~~

Our net interest income and profitability have been and could further be negatively affected by volatility in interest rates caused by uncertainties stemming from COVID-19. In March 2020, the Federal Reserve lowered the target range for the federal funds rate to a range from 0 to 0.25 percent, citing concerns about the impact of COVID-19 on markets and stress in the energy sector. A prolonged period of extremely volatile and unstable market conditions would likely increase our funding costs and negatively affect market risk mitigation strategies. Higher income volatility from changes in interest rates and spreads to benchmark indices has caused and could cause a loss of net interest income and adverse changes in current fair value measurements of our assets and liabilities. Fluctuations in interest rates have impacted and will continue to impact both the level of income and expense recorded on most of our assets and liabilities and the value of all interest-earning assets and interest-bearing liabilities, which in turn could have a material adverse effect on our net income, operating results, or financial condition.

For example, during the three and six months ended June 30, 2020, we experienced a decrease in variable loan spread due to a significant widening of the basis between the asset and debt indices in which we earn interest on our loans and fund such loans. This widening was the result of a significant decrease in interest rates beginning in March 2020 as a result of COVID-19. In a declining interest rate environment, student loan spread is compressed, due to the timing of interest rate resets on our assets occurring daily in contrast to the timing of the interest resets on our debt that occurs either monthly or quarterly. Although such compression is generally expected to be mitigated over time as interest rates on our debt are reset to reflect the lower interest rate environment, interest rate volatility may continue to have an adverse impact on us.

~~Operational Risks~~

The majority of our employees have had to move to a work-from-home environment. We have never had to run our operations to such extent remotely for an extended period of time, and it is possible we will encounter significant challenges to running our businesses. Our operations rely on the efficient and secure collection, processing, storage, and transmission of personal, confidential, and other information in a significant number of customer transactions on a continuous basis through our computer systems and networks and those of our third-party service providers. Unanticipated issues arising from handling personal, confidential, and other information from a less efficient work-from-home environment could adversely impact our operations and lead to greater risks for us, including cybersecurity risks.

Beginning in March 2020, schools largely moved to on-line classes for their students. It is unclear at this time how many schools will be back to on-campus learning beginning with the 2020/2021 academic year and/or if schools decide to conduct on-campus learning, if they will have to move back to on-line classes during the academic term if the COVID-19 pandemic increases in severity. Student loan application volumes have begun to decrease and our current expectation is that new student

loan volumes will decline in 2020 compared with 2019. The magnitude of the expected decline depends upon many factors, including the economic impact caused by the pandemic coupled with uncertainty regarding on-line versus in person classes. A decline in school enrollments has also reduced demand for our education technologies, services, and payment processing products and services, and continued declines over subsequent academic periods could have a similar impact.

Under the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) signed into law on March 27, 2020, federal student loan payments and interest accruals were suspended on all loans owned by the Department of Education (the “Department”) until September 30, 2020. The Department instructed us and other student loan servicers to apply the benefits of the law retroactively to March 13, 2020, when the President declared a state of emergency related to COVID-19. Although we will receive less servicing revenue per borrower through September 30, 2020 based on borrower status, we currently anticipate more borrowers being in a current status subsequent to September 30, 2020, at which time our revenue per borrower is expected to increase. We do not currently anticipate an adverse impact from the CARES Act on the total amount of revenue to be earned during 2020 under our Department servicing contracts. However, servicing revenue was negatively impacted in the second quarter of 2020, is expected to be lower in the third quarter of 2020, and is currently expected to be higher in the fourth quarter of 2020, than in corresponding prior periods. While federal student loan payments are suspended, our operating expenses have been and will continue to be lower due to a significant reduction of borrower statement printing and postage costs. In addition, during the second quarter of 2020, revenue from the Department for originating consolidation loans was adversely impacted as a result of borrowers receiving relief on their existing loans, thus not initiating a consolidation. We currently anticipate this revenue will continue to be negatively impacted while student loan payments and interest accruals are suspended.

Beginning in the second quarter of 2020, FFELP, private education, and consumer loan servicing revenue was adversely impacted by the COVID-19 pandemic, due to reduced or eliminated delinquency outreach to borrowers, holds on claim filings, and reduced or eliminated late fees processing. In addition, origination fee revenue was negatively impacted as borrowers are less likely to refinance their loans when they are receiving certain relief measures from their current lender. We anticipate this trend will continue in future periods that are impacted by the COVID-19 pandemic, with the magnitude based on the extent to which existing or additional borrower relief policies and activities are implemented or extended by servicing customers.

Although the CARES Act does not apply to our FFELP loans, private education loans, or consumer loans, several states have announced various initiatives to suspend payment obligations for private education loan borrowers in those states, and we are proactively providing relief for our FFELP, private education, and consumer loan borrowers. In addition, there currently are federal legislative proposals that would provide borrower relief with respect to privately-held FFELP loans, such as our FFELP loans. Due to uncertainties regarding, among other things, the duration of the COVID-19 pandemic and any new legislation, regulations, guidance, or widely accepted practices with respect to relief to loan borrowers, we are not able to estimate the ultimate impact that debt relief measures will have on our results of operations.

The CARES Act and other COVID-19-related borrower relief measures have resulted in, and may continue to result in, certain processing and other changes within our loan servicing operations, including the processing of automatic forbearances, special payment instructions, and special credit reporting. Such changes involve additional regulatory and other complexities, uncertainties, and matters of interpretation. Currently, we are defending a putative class action brought by student loan borrowers alleging that Great Lakes furnishing of certain information to credit reporting agencies was inaccurate under the CARES Act. We deny any wrongdoing. In addition, such COVID-19 regulatory measures and associated operational changes increase the risk that noncompliance with applicable laws, regulations, and Consumer Financial Protection Bureau guidance could result in penalties, litigation, reputation damage, and a loss of customers.

~~Liquidity and Capital Resources~~

~~We currently believe our liquidity and capital resources position is strong, and we expect to be able to fund our business operations for the foreseeable future. We also currently plan~~ to continue making regular quarterly dividend payments, ~~on our Class A and Class B common stock,~~ subject to future earnings, capital requirements, financial condition, and other factors. ~~However, if circumstances surrounding COVID-19 continue~~

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

(All dollars are in thousands, except share amounts, unless otherwise noted)

Interest Rate Risk

The Company’s primary market risk exposure arises from fluctuations in its borrowing and lending rates, the spread between which could impact the Company due to ~~change~~shifts in ~~significantly adverse ways~~market interest rates.

The following table sets forth the Company’s loan assets and debt instruments by rate characteristics:


	As of March 31, 2021				As of December 31, 2020
	Dollars		Percent		Dollars		Percent
Fixed-rate loan assets	$	8,470,975	44.3	%	$	8,737,346	44.6	%
Variable-rate loan assets	10,638,479		55.7		10,839,305		55.4
Total	$	19,109,454	100.0	%	$	19,576,651	100.0	%

Fixed-rate debt instruments	$	951,143	5.0	%	$	960,327	4.9	%
Variable-rate debt instruments	18,032,040		95.0		18,598,522		95.1
Total	$	18,983,183	100.0	%	$	19,558,849	100.0	%

FFELP loans originated prior to April 1, 2006 generally earn interest at the higher of the borrower rate, which is fixed over a period of time, or a floating rate based on the special allowance payment ("SAP") formula set by the Department. The SAP rate is based on an applicable index plus a fixed spread that depends on loan type, origination date, and repayment status. The Company generally finances its FFELP student loan portfolio with variable rate debt. In low and/or ifdeclining interest rate environments, when the ~~pandemic~~fixed borrower rate is higher than the SAP rate, the Company’s FFELP student loans earn at a fixed rate while the interest on the variable rate debt typically continues to reflect the low and/or declining interest rates. In these interest rate environments, the Company may earn additional spread income that it refers to as floor income.

Depending on the type of loan and when it was originated, the borrower rate is either fixed to term or is reset to an annual rate each July 1. As a result, for loans where the borrower rate is fixed to term, the Company may earn floor income for an extended period of time, ~~our liquidity~~which the Company refers to as fixed rate floor income, and ~~capital resources position could be materially~~for those loans where the borrower rate is reset annually on July 1, the Company may earn floor income to the next reset date, which the Company refers to as variable rate floor income. All FFELP loans first originated on or after April 1, 2006 effectively earn at the SAP rate, since lenders are required to rebate fixed rate floor income and ~~adversely affected, which could adversely~~variable rate floor income for those loans to the Department.

As a result of the significant drop in interest rates in March 2020, the Company earned $0.9 million of variable-rate floor income on $1.4 billion of FFELP loans during the three months ended March 31, 2020. Since the borrower rate reset on July 1, 2020, the Company no longer earns such variable-rate floor income on these loans, reflecting the lower interest rate environment.

A summary of fixed rate floor income earned by the Company follows.


	Three months ended March 31,
	2021		2020
Fixed rate floor income, gross	$	35,539	18,758
Derivative settlements (a)	(4,285)		2,125
Fixed rate floor income, net	$	31,254	20,883

(a) Derivative settlements consist of settlements (paid) received related to the Company's derivatives used to hedge student loans earning fixed rate floor income.

Gross fixed rate floor income increased for the three months ended March 31, 2021 as compared to the same period in 2020 due to lower interest rates in 2021 as compared to 2020.

Absent the use of derivative instruments, a rise in interest rates will reduce the amount of floor income received and has an impact ~~our businesses, cash flows (including forecasted cash flows~~on earnings due to interest margin compression caused by increasing financing costs, until such time as the federally insured loans earn interest at a variable rate in accordance with their SAP formulas. In higher interest rate environments, where the interest rate rises above the borrower rate and fixed rate loans effectively become variable rate loans, the impact of the rate fluctuations is reduced.

The change from ~~our asset-backed securitizations), and overall financial condition, and could also result~~being in a ~~reduction, suspension, or discontinuation~~net positive settlement position on such derivatives during the first quarter of ~~quarterly dividend payments on our Class A and Class B common stock.~~2020 to being in a net negative settlement position during the first quarter of 2021 was due to a decrease in interest rates.

7254

~~We have historically funded~~The following graph depicts fixed rate floor income for a borrower with a fixed rate of 6.75% and a SAP rate of 2.64%:

The following table shows the Company’s federally insured student loan assets that were earning fixed rate floor income as of March 31, 2021.


Fixed interest rate range	Borrower/lender weighted average yield	Estimated variable conversion rate (a)	Loan balance
< 3.0%	2.88%	0.24%	$	1,148,014
3.0 - 3.49%	3.19%	0.55%	1,457,170
3.5 - 3.99%	3.65%	1.01%	1,399,853
4.0 - 4.49%	4.20%	1.56%	1,048,179
4.5 - 4.99%	4.71%	2.07%	652,729
5.0 - 5.49%	5.22%	2.58%	435,515
5.5 - 5.99%	5.67%	3.03%	292,332
6.0 - 6.49%	6.19%	3.55%	335,607
6.5 - 6.99%	6.70%	4.06%	328,879
7.0 - 7.49%	7.17%	4.53%	121,487
7.5 - 7.99%	7.71%	5.07%	221,019
8.0 - 8.99%	8.18%	5.54%	525,096
> 9.0%	9.05%	6.41%	198,084
			$	8,163,964

(a) The estimated variable conversion rate is the estimated short-term interest rate at which loans ~~by completing asset-backed securitizations. Fitch Ratings, Standard & Poor's, and Moody’s Investors Service have recently downgraded and placed numerous tranches~~would convert to a variable rate. As of ~~FFELP securitizations by various issuers, including certain tranches of prior FFELP securitizations issued by us, on review for potential downgrade due to principal payments and prepayments on~~March 31, 2021, the ~~underlying student loans coming in slower than initial expectations,~~weighted average estimated variable conversion rate was 1.94% and the resulting risk that certain principal maturities on those FFELP securitizations may not be met by the final maturity dates, which could result in an event of default under the underlying securitization agreements. The decrease in principal payments and prepayments is due to significant increases in forbearances resulting from a contraction in economic activity and an increase in unemployment due to the COVID-19 pandemic. Such rating actions have caused the spreads on FFELP securitizations in general to widen and have reduced the liquidity in the secondary market for FFELP securitizations. Such actions could adversely affect our ability to access the asset-backed securities market, or make new securitization transactions more expensive by requiring us to pay a higher spread over LIBOR when pricing new bonds.

~~* * * * *~~

The extent to which the COVID-19 pandemic impacts our businesses, results of operations, financial condition, and/or cash flows will depend on future developments, which are highly uncertain and largely beyond our control, including, among others: the scope, severity, and duration of the pandemic; the number of our employees, borrowers, customers, and vendors adversely affected by the pandemic; the impact of the pandemic on schools, student enrollment, and the need for student and consumer loans; the broader public health and economic dislocations resulting from the pandemic; the actions taken by governmental authorities to limit the public health, financial, and economic impacts of the pandemic; any further legislative or regulatory changes that suspend or reduce payments or cancel or discharge obligations for student or consumer loan borrowers; any reputational damage related to the broader reception and perception of our response to the pandemic; and the impact of the pandemic on local, U.S., and world economies. However, as with many other businesses, the impact of the COVID-19 pandemic, or any other pandemic, on our businesses could be material and adverse. To the extent that the COVID-19 pandemic continues to adversely affect the U.S. and world economies and/or adversely affects our businesses, results of operations, financial condition, and/or cash flows, it may also have the effect of increasing the likelihood and/or magnitude of other risks described in the "Risk Factors" section of our 2019 Annual Report on Form 10-K or risks described in our other filings with the Securities and Exchange Commission.

Our largest fee-based customer, the Department of Education, represented 30 percent of our revenue in 2019. Failure to extend the Department contracts or obtain new Department contracts in the Department's NextGen procurement process, our inability to consistently surpass competitor performance metrics, or unfavorable contract modifications or interpretations, could significantly lower servicing revenue and hinder future service opportunities.

Our subsidiaries Nelnet Servicing, LLC (“Nelnet Servicing”) and Great Lakes Educational Loan Services, Inc. (“Great Lakes”) are two of four large private sector companies (referred to as Title IV Additional Servicers, or “TIVAS”) that have student loan servicing contracts awarded by the Department in June 2009 to provide additional servicing capacity for loans owned by the Department. The Department also has contracts with 31 not-for-profit (“NFP”) entities to service student loans, although currently five NFP servicers service the volume allocated to these 31 entities. As of June 30, 2020, Nelnet Servicingshort-term interest rate was servicing $185.3 billion of student loans for 5.5 million borrowers under its contract, and Great Lakes was servicing $243.6 billion of student loans for 7.3 million borrowers under its contract. For the year ended December 31, 2019, we recognized a total of $343.6 million in revenue from the Department under these contracts, which represented 30 percent of our revenue. For the three and six months ended June 30, 2020, we recognized a total of $82.6 million and $167.7 million in revenue from the Department under these contracts, respectively.

The current servicing contracts with the Department expire on December 14, 2020 and provide the potential for two additional six-month extensions at the Department’s discretion through December 14, 2021.

•
~~NextGen Enhanced Processing Solution ("EPS")~~

•~~NextGen Business Process Operations ("BPO")~~

•~~NextGen Optimal Processing Solution ("OPS")~~

On April 1, 2019 and October 4, 2019, we responded to the EPS solicitation component. On January 16, 2020, the Department released an amendment to the EPS solicitation component and we responded on February 3, 2020. In addition, on August 1, 2019, we responded to the BPO solicitation component. On January 10, 2020, the Department released an amendment to the BPO solicitation component and we responded on January 30, 2020. The EPS solicitation component was for a transitional

7355

~~technology system~~The following table summarizes the outstanding derivative instruments as of March 31, 2021 used by the Company to economically hedge loans earning fixed rate floor income.


Maturity	Notional amount		Weighted average fixed rate paid by the Company (a)

2021	$	600,000	2.15	%
2022 (b)	500,000		0.94
2023	900,000		0.62
2024 (c)	2,500,000		0.35
2025	500,000		0.35



	$	5,000,000	0.67	%

(a) For all interest rate derivatives, the Company receives discrete three-month LIBOR.

(b) $250.0 million of these derivatives have forward effective start dates in June 2021.

The Company is also exposed to interest rate risk in the form of basis risk and ~~certain processing functions~~repricing risk because the ~~Department planned to use under NextGen to service~~interest rate characteristics of the ~~Department's~~Company’s assets do not match the interest rate characteristics of the funding for those assets. The following table presents the Company’s FFELP student loan ~~customers~~assets and related funding for those assets arranged by underlying indices as of March 31, 2021.


Index	Frequency of variable resets	Assets		Funding of student loan assets
1 month LIBOR (a)	Daily	$	17,313,992	—
3 month H15 financial commercial paper	Daily	710,549		—
3 month Treasury bill	Daily	580,842		—
1 month LIBOR	Monthly	—		10,446,455
3 month LIBOR (a)	Quarterly	—		6,269,914
Fixed rate	—	—		915,947
Auction-rate (b)	Varies	—		747,075
Asset-backed commercial paper (c)	Varies	—		247,018
Other (d)	—	1,332,125		1,311,099
		$	19,937,508	19,937,508

(a) The Company has certain basis swaps outstanding in which the Company receives three-month LIBOR and pays one-month LIBOR plus or minus a ~~period of time before eventually moving to OPS~~spread as defined in the ~~future. However,~~agreements (the "1:3 Basis Swaps"). The Company entered into these derivative instruments to better match the interest rate characteristics on ~~April 3, 2020, the Department cancelled the OPS solicitation component. The BPO solicitation component is for the back office and call center operational functions for servicing the Department's~~its student loan ~~customers.~~assets and the debt funding such assets. The following table summarizes the 1:3 Basis Swaps outstanding as of March 31, 2021.


Maturity	Notional amount (i)
2021	$	250,000
2022	2,000,000
2023	750,000
2024	1,750,000
2026	1,150,000
2027	250,000






	$	6,150,000

(i) The weighted average rate paid by the Company on the 1:3 Basis Swaps as of March ~~30, 2020, we received~~31, 2021 was one-month LIBOR plus 9.1 basis points.

(b) As of March 31, 2021, the Company was sponsor for $747.1 million of outstanding asset-backed securities that were set and provide for interest rates to be periodically reset via a ~~letter~~"dutch auction" (“Auction Rate Securities”). Since the auction feature has essentially been inoperable for substantially all auction rate securities since 2008, the Auction Rate Securities generally pay interest to the holder at a maximum rate as defined by the indenture. While these rates will vary, they will generally be based on a spread to LIBOR or Treasury Securities, or the Net Loan Rate as defined in the financing documents.

LIBOR is in the process of being discontinued as a benchmark rate, and any market transition away from the ~~Department notifying us that our proposal~~current LIBOR framework could result in response to the EPS component had been determined to be outside of the competitive range and would receive no further consideration for an award. On April 13, 2020, we filed a protest with the Government Accountability Office ("GAO") challenging the Department's decision to cancel the OPS solicitation component without amending the EPS solicitation component. On April 27, 2020, we filed a supplemental protest challenging a number of bases for the Department's competitive range exclusion of our proposal from the EPS solicitation component. On July 10, 2020, the Department cancelled the solicitation for the EPS component. In its cancellation description, the Department indicated that it continues to be committed to the goals and vision of NextGen, and that it will be introducing a new solicitation to continue the NextGen strategy in the future. Based on the Department's cancellation of the EPS procurement, on July 14, 2020, the GAO dismissed our protests as moot. We fully intend to compete for the servicing system solution as the Department proceeds with their NextGen strategy.

On June 18, 2020, we received a letter from the Department notifying us that our proposal in response to the BPO solicitation component was determined to be ineligible for award, claiming our response did not meet certain requirements related to small business participation. We immediately requested a debriefing regarding the Department's basis for this decision. Prior to providing us a debriefing, on June 24, 2020, the Department awarded and signed contracts with five other companies in connection with the BPO solicitation. On July 13, 2020, we filed a protest with the GAO challenging on a number of bases the Department's determination that our BPO response did not meet small business participation requirements. In addition, on July 20, 2020, we filed a supplemental protest challenging the Department's decision to proceed with awards of contracts for the BPO component, when it cancelled the EPS component and a new EPS solicitation is expected to be released. On July 24, 2020, the Department provided us a debriefing regarding the Department's June 18, 2020 decision to eliminate us from the BPO competition. On July 28, 2020, we filed a second supplemental protest challenging the Department's BPO decision. Under applicable law, contract awards to other parties for the BPO component are subject to a stay of performance until the protests are resolved. A decision by the GAO is due on or before October 22, 2020.

In the event that our servicing contracts are not extended beyond the current expiration date or we are not chosen as a subsequent servicer, loan servicing revenue would decrease significantly. There are significant risks to us and uncertainties regarding the current Department contracts and potential future Department contracts, including the pending and uncertain nature of the Department's awards of new contracts to other service providers and its current NextGen contract procurement process and the impact of the cancellation by the Department of the EPS component, which could be subject to potential delays, further cancellations, or material changes to the ~~structure~~interest rate characteristics of the ~~contract procurement process; the uncertain timing~~Company's LIBOR-indexed assets and ~~nature~~funding for those assets. See "Interest Rate Risk - Replacement of ~~the outcome~~LIBOR as a Benchmark Rate" under Item 2 above and Item 1A, "Risk Factors - Loan Portfolio - Interest rate risk - replacement of ~~our protests related to the BPO component and~~LIBOR as a protest by another interested party regarding the BPO solicitation; the possibility that new contract awards and other evaluations of proposals may be challenged by various interested parties and may not be finalized or implemented within the currently anticipated time frame or at all; risks that we may not be successful in obtaining any new contracts with the Department; and risks and uncertainties as to the terms and requirements under a potential new contract or contracts with the Department. We cannot predict the outcome of the current protests regarding the BPO component, or the timing, nature, or ultimate outcome of the Department's NextGen contract procurement process.

New loan volume is currently allocated among the four TIVAS and five NFP servicers based on certain performance metrics established by the Department and compared among all loan servicers in this group. The amount of future allocations of new loan volume could be negatively impacted if we are unable to consistently surpass comparable competitor and/or other performance metrics.

In the event the current Department servicing contracts become subject to unfavorable modifications or interpretations by the Department, loan servicing revenue could decrease significantly and/or operating costs to serve the contracts could increase significantly. For example, as of January 2020, a change instituted by the Department required enrollmentbenchmark rate" in the Ongoing Security Authorization (OSA) program that requires quarterly control assessments. The OSA program replaced the previous Authority to Operate (ATO) triennial assessment process. Because the OSA program is a novel process, we may encounter unforeseen issues with the Department, including differing interpretations on compliance controls and reporting requirements. Our inability to remediate any such issues to the satisfaction of the Department may cause a temporary or permanent injunction on servicing student loans under the contracts.

Additionally, we are partially dependent on the existing Department contracts to broaden servicing operations with the Department, other federal and state agencies, and commercial clients. The size and importance of these contracts provide us the scale and infrastructure needed to profitably expand into new business opportunities. Failure to extend the Department contractsCompany's 2020 Annual Report for additional information.

7456

~~beyond~~Sensitivity Analysis

The following tables summarize the ~~current expiration date, or obtain new Department contracts, could significantly hinder future opportunities, as well as result~~effect on the Company’s earnings, based upon a sensitivity analysis performed by the Company assuming hypothetical increases in ~~potential restructuring charges that may be necessary~~interest rates of 100 basis points and 300 basis points while funding spreads remain constant. In addition, a sensitivity analysis was performed assuming the funding index increases 10 basis points and 30 basis points while holding the asset index constant, if the funding index is different than the asset index. The sensitivity analysis was performed on the Company’s variable rate assets (including loans earning fixed rate floor income) and liabilities. The analysis includes the effects of the Company’s derivative instruments in existence during these periods.


	Interest rates								Asset and funding index mismatches
	Change from increase of 100 basis points				Change from increase of 300 basis points				Increase of 10 basis points				Increase of 30 basis points

	Dollars		Percent		Dollars		Percent		Dollars		Percent		Dollars		Percent
	Three months ended March 31, 2021
Effect on earnings:
Decrease in pre-tax net income before impact of derivative settlements	$	(14,282)	(9.1)	%	$	(26,218)	(16.6)	%	$	(1,605)	(1.0)	%	$	(4,814)	(3.1)	%
Impact of derivative settlements	9,130		5.8		27,390		17.3		1,516		1.0		4,549		2.9
Increase (decrease) in net income before taxes	$	(5,152)	(3.3)	%	$	1,172	0.7	%	$	(89)	—	%	$	(265)	(0.2)	%
Increase (decrease) in basic and diluted earnings per share	$	(0.10)			$	0.02			$	—			$	(0.01)
	Three months ended March 31, 2020
Effect on earnings:
Decrease in pre-tax net income before impact of derivative settlements	$	(9,915)	(19.9)	%	$	(16,552)	(33.2)	%	$	(1,974)	(4.0)	%	$	(5,924)	(11.9)	%
Impact of derivative settlements	4,351		8.7		13,053		26.2		1,591		3.2		4,774		9.6
Increase (decrease) in net income before taxes	$	(5,564)	(11.2)	%	$	(3,499)	(7.0)	%	$	(383)	(0.8)	%	$	(1,150)	(2.3)	%
Increase (decrease) in basic and diluted earnings per share	$	(0.11)			$	(0.07)			$	(0.01)			$	(0.02)

Financial Statement Impact – Derivatives

For a table summarizing the effect of derivative instruments in the consolidated statements of operations, including the components of "derivative market value adjustments and derivative settlements, net" included in the consolidated statements of operations, see note 4 of the notes to ~~re-align our cost structure with our servicing operations.~~consolidated financial statements included under Part I, Item 1 of this report.

ITEM ~~2. UNREGISTERED SALES OF EQUITY SECURITIES~~4. CONTROLS AND ~~USE OF PROCEEDS~~PROCEDURES

Stock Repurchases

The Board of Directors has authorized a stock repurchase program to repurchase up to a total of five million shares of the Company's Class A common stock during the three-year period ending May 7, 2022. As of March 31, 2021, 3,246,732 shares remained authorized for repurchase under the Company's stock repurchase program. Shares may be repurchased from time to time depending on various factors, including share prices and other potential uses of liquidity.

Shares repurchased by the Company during the three months ended March 31, 2021 are shown below. Such shares were repurchased from employees to satisfy tax withholding obligations upon the vesting of restricted stock, and not as part of the stock repurchase program.


	Total shares repurchased	Purchase price (in thousands)		Average price of shares repurchased (per share)

Quarter ended March 31, 2021	26,199	$	2,009	76.70

Dividends

On March 15, 2021, the Company paid a first quarter 2021 cash dividend on the Company's Class A and Class B common stock of $0.22 per share. In addition, the Company's Board of Directors has declared a second quarter 2021 cash dividend on the Company's outstanding shares of Class A and Class B common stock of $0.22 per share. The second quarter cash dividend will be paid on June 14, 2021 to shareholders of record at the close of business on May 31, 2021.

The Company currently plans to continue making regular quarterly dividend payments, subject to future earnings, capital requirements, financial condition, and other factors.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

(All dollars are in thousands, except share amounts, unless otherwise noted)

Interest Rate Risk

The Company’s primary market risk exposure arises from fluctuations in its borrowing and lending rates, the spread between which could impact the Company due to shifts in market interest rates.

The following table sets forth the Company’s loan assets and debt instruments by rate characteristics:


	As of March 31, 2021				As of December 31, 2020
	Dollars		Percent		Dollars		Percent
Fixed-rate loan assets	$	8,470,975	44.3	%	$	8,737,346	44.6	%
Variable-rate loan assets	10,638,479		55.7		10,839,305		55.4
Total	$	19,109,454	100.0	%	$	19,576,651	100.0	%

Fixed-rate debt instruments	$	951,143	5.0	%	$	960,327	4.9	%
Variable-rate debt instruments	18,032,040		95.0		18,598,522		95.1
Total	$	18,983,183	100.0	%	$	19,558,849	100.0	%

FFELP loans originated prior to April 1, 2006 generally earn interest at the higher of the borrower rate, which is fixed over a period of time, or a floating rate based on the special allowance payment ("SAP") formula set by the Department. The SAP rate is based on an applicable index plus a fixed spread that depends on loan type, origination date, and repayment status. The Company generally finances its FFELP student loan portfolio with variable rate debt. In low and/or declining interest rate environments, when the fixed borrower rate is higher than the SAP rate, the Company’s FFELP student loans earn at a fixed rate while the interest on the variable rate debt typically continues to reflect the low and/or declining interest rates. In these interest rate environments, the Company may earn additional spread income that it refers to as floor income.

A summary of fixed rate floor income earned by the Company follows.


	Three months ended March 31,
	2021		2020
Fixed rate floor income, gross	$	35,539	18,758
Derivative settlements (a)	(4,285)		2,125
Fixed rate floor income, net	$	31,254	20,883

(a) Derivative settlements consist of settlements (paid) received related to the Company's derivatives used to hedge student loans earning fixed rate floor income.

Gross fixed rate floor income increased for the three months ended March 31, 2021 as compared to the same period in 2020 due to lower interest rates in 2021 as compared to 2020.

The change from being in a net positive settlement position on such derivatives during the first quarter of 2020 to being in a net negative settlement position during the first quarter of 2021 was due to a decrease in interest rates.

The following graph depicts fixed rate floor income for a borrower with a fixed rate of 6.75% and a SAP rate of 2.64%:

The following table shows the Company’s federally insured student loan assets that were earning fixed rate floor income as of March 31, 2021.


Fixed interest rate range	Borrower/lender weighted average yield	Estimated variable conversion rate (a)	Loan balance
< 3.0%	2.88%	0.24%	$	1,148,014
3.0 - 3.49%	3.19%	0.55%	1,457,170
3.5 - 3.99%	3.65%	1.01%	1,399,853
4.0 - 4.49%	4.20%	1.56%	1,048,179
4.5 - 4.99%	4.71%	2.07%	652,729
5.0 - 5.49%	5.22%	2.58%	435,515
5.5 - 5.99%	5.67%	3.03%	292,332
6.0 - 6.49%	6.19%	3.55%	335,607
6.5 - 6.99%	6.70%	4.06%	328,879
7.0 - 7.49%	7.17%	4.53%	121,487
7.5 - 7.99%	7.71%	5.07%	221,019
8.0 - 8.99%	8.18%	5.54%	525,096
> 9.0%	9.05%	6.41%	198,084
			$	8,163,964

(a) The estimated variable conversion rate is the estimated short-term interest rate at which loans would convert to a variable rate. As of March 31, 2021, the weighted average estimated variable conversion rate was 1.94% and the short-term interest rate was 12 basis points.

The following table summarizes the outstanding derivative instruments as of March 31, 2021 used by the Company to economically hedge loans earning fixed rate floor income.


Maturity	Notional amount		Weighted average fixed rate paid by the Company (a)

2021	$	600,000	2.15	%
2022 (b)	500,000		0.94
2023	900,000		0.62
2024 (c)	2,500,000		0.35
2025	500,000		0.35



	$	5,000,000	0.67	%

(a) For all interest rate derivatives, the Company receives discrete three-month LIBOR.

(b) $250.0 million of these derivatives have forward effective start dates in June 2021.


Index	Frequency of variable resets	Assets		Funding of student loan assets
1 month LIBOR (a)	Daily	$	17,313,992	—
3 month H15 financial commercial paper	Daily	710,549		—
3 month Treasury bill	Daily	580,842		—
1 month LIBOR	Monthly	—		10,446,455
3 month LIBOR (a)	Quarterly	—		6,269,914
Fixed rate	—	—		915,947
Auction-rate (b)	Varies	—		747,075
Asset-backed commercial paper (c)	Varies	—		247,018
Other (d)	—	1,332,125		1,311,099
		$	19,937,508	19,937,508


Maturity	Notional amount (i)
2021	$	250,000
2022	2,000,000
2023	750,000
2024	1,750,000
2026	1,150,000
2027	250,000






	$	6,150,000

(i) The weighted average rate paid by the Company on the 1:3 Basis Swaps as of March 31, 2021 was one-month LIBOR plus 9.1 basis points.

(b) As of March 31, 2021, the Company was sponsor for $747.1 million of outstanding asset-backed securities that were set and provide for interest rates to be periodically reset via a "dutch auction" (“Auction Rate Securities”). Since the auction feature has essentially been inoperable for substantially all auction rate securities since 2008, the Auction Rate Securities generally pay interest to the holder at a maximum rate as defined by the indenture. While these rates will vary, they will generally be based on a spread to LIBOR or Treasury Securities, or the Net Loan Rate as defined in the financing documents.

LIBOR is in the process of being discontinued as a benchmark rate, and any market transition away from the current LIBOR framework could result in significant changes to the interest rate characteristics of the Company's LIBOR-indexed assets and funding for those assets. See "Interest Rate Risk - Replacement of LIBOR as a Benchmark Rate" under Item 2 above and Item 1A, "Risk Factors - Loan Portfolio - Interest rate risk - replacement of LIBOR as a benchmark rate" in the Company's 2020 Annual Report for additional information.

Sensitivity Analysis


	Interest rates								Asset and funding index mismatches
	Change from increase of 100 basis points				Change from increase of 300 basis points				Increase of 10 basis points				Increase of 30 basis points

	Dollars		Percent		Dollars		Percent		Dollars		Percent		Dollars		Percent
	Three months ended March 31, 2021
Effect on earnings:
Decrease in pre-tax net income before impact of derivative settlements	$	(14,282)	(9.1)	%	$	(26,218)	(16.6)	%	$	(1,605)	(1.0)	%	$	(4,814)	(3.1)	%
Impact of derivative settlements	9,130		5.8		27,390		17.3		1,516		1.0		4,549		2.9
Increase (decrease) in net income before taxes	$	(5,152)	(3.3)	%	$	1,172	0.7	%	$	(89)	—	%	$	(265)	(0.2)	%
Increase (decrease) in basic and diluted earnings per share	$	(0.10)			$	0.02			$	—			$	(0.01)
	Three months ended March 31, 2020
Effect on earnings:
Decrease in pre-tax net income before impact of derivative settlements	$	(9,915)	(19.9)	%	$	(16,552)	(33.2)	%	$	(1,974)	(4.0)	%	$	(5,924)	(11.9)	%
Impact of derivative settlements	4,351		8.7		13,053		26.2		1,591		3.2		4,774		9.6
Increase (decrease) in net income before taxes	$	(5,564)	(11.2)	%	$	(3,499)	(7.0)	%	$	(383)	(0.8)	%	$	(1,150)	(2.3)	%
Increase (decrease) in basic and diluted earnings per share	$	(0.11)			$	(0.07)			$	(0.01)			$	(0.02)

Financial Statement Impact – Derivatives

For a table summarizing the effect of derivative instruments in the consolidated statements of operations, including the components of "derivative market value adjustments and derivative settlements, net" included in the consolidated statements of operations, see note 4 of the notes to consolidated financial statements included under Part I, Item 1 of this report.

ITEM 4. CONTROLS AND PROCEDURES

Disclosure Controls and Procedures

The Company’s management, with the participation of the Company's principal executive and principal financial officers, evaluated the effectiveness of the Company’s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) as of March 31, 2021. Based on this evaluation, the Company’s principal executive and principal financial officers concluded that the Company's disclosure controls and procedures were effective as of March 31, 2021.

Changes in Internal Control over Financial Reporting

There were no changes in the Company’s internal control over financial reporting during the fiscal quarter ended March 31, 2021 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

There have been no material changes from the information referred to in the Legal Proceedings section of the Company's Annual Report on Form 10-K for the year ended December 31, 2020 under Item 3 of Part I of such Form 10-K.

ITEM 1A. RISK FACTORS

There have been no material changes from the risk factors described in the Company’s Annual Report on Form 10-K for the year ended December 31, 2020 in response to Item 1A of Part I of such Form 10-K.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Stock Repurchases

The following table summarizes the repurchases of Class A common stock during the ~~second~~first quarter of ~~2020~~2021 by the Company or any “affiliated purchaser” of the Company, as defined in Rule 10b-18(a)(3) under the Securities Exchange Act of 1934. ~~Certain share repurchases included in the table below were made pursuant to a trading plan adopted by the Company in accordance with Rule 10b5-1 under the Securities Exchange Act of 1934.~~

Period Total number of shares purchased (a) Average price paid per share Total number of shares purchased as part of publicly announced plans or programs (b) Maximum number of shares that may yet be purchased under the plans or programs (b)
April 1 - April 30, 2020 687,123 $ 44.30 686,601 4,117,276
May 1 - May 31, 2020 507,317 46.86 507,317 3,609,959
June 1 - June 30, 2020 278,609 46.87 274,140 3,335,819
Total 1,473,049 $ 45.67 1,468,058


Period	Total number of shares purchased (a)	Average price paid per share		Total number of shares purchased as part of publicly announced plans or programs (b)	Maximum number of shares that may yet be purchased under the plans or programs (b)
January 1 - January 31, 2021	18	$	71.22	—	3,246,732
February 1 - February 28, 2021	—	—		—	3,246,732
March 1 - March 31, 2021	26,181	76.70		—	3,246,732
Total	26,199	$	76.70	—

(a) The total number of shares ~~includes: (i) shares repurchased pursuant to the stock repurchase program discussed in footnote (b) below; and (ii)~~consist of shares owned and tendered by employees to satisfy tax withholding obligations upon the vesting of restricted shares. Shares purchased pursuant to the applicable stock repurchase program discussed in footnote (b) below during May included a total of 100,000 shares of Class A common stock purchased from a certain significant shareholder in a privately negotiated transaction on May 27, 2020. Shares of Class A common stock tendered by employees to satisfy tax withholding obligations included 522 shares, 0 shares, and 4,469 shares in April, May, and June 2020, respectively. Unless otherwise indicated, shares owned and tendered by employees to satisfy tax withholding obligations were purchased at the closing price of the Company's shares on the date of vesting.

(b) On May 8, 2019, the Company announced that its Board of Directors authorized a stock repurchase program to repurchase up to a total of five million shares of the Company's Class A common stock during the three-year period ending May 7, 2022.

Working capital and dividend restrictions/limitations

The Company's $455.0 million unsecured line of credit, which is available through December 16, 2024, imposes restrictions on the payment of dividends through covenants requiring a minimum consolidated net worth and a minimum level of unencumbered cash, cash equivalent investments, and available borrowing capacity under the line of credit. In addition, trust indentures and other financing agreements governing debt issued by the Company's lending subsidiaries generally have limitations on the amounts of funds that can be transferred to the Company by its subsidiaries through cash dividends at certain times. Further, Nelnet Bank is subject to laws and regulations that restrict the ability of Nelnet Bank to pay dividends to the Company, and authorize regulatory authorities to prohibit or limit the payment of dividends by ~~the Company is subject~~Nelnet Bank to the terms of the Company's outstanding junior subordinated hybrid securities, which generally provide that if the Company defers interest payments on those securities it cannot pay dividends on its capital stock.Company. These provisions do not currently materially limit the Company's ability to pay dividends, and, based on the Company's current financial condition and recent results of operations, the Company does not currently anticipate that these provisions will materially limit the future payment of dividends.

ITEM 6. EXHIBITS



10.1			Amendment No. 2 to Second Amended and Restated Credit Agreement dated as of March 5, 2021 among Nelnet, Inc., the various Lenders signatory thereto, and U.S. Bank National Association, as administrative agent for the Lenders, filed as Exhibit 10.1 to the registrant's Current Report on Form 8-K filed on March 10, 2021 and incorporated herein by reference.

10.2*+			Amendment No. 3 to Second Amended and Restated Credit Agreement dated as of March 31, 2021 among Nelnet, Inc., the various Lenders signatory thereto, and U.S. Bank National Association, as administrative agent for the Lenders.

31.1*			Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 of Chief Executive Officer Jeffrey R. Noordhoek.

31.2*			Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 of Chief Financial Officer James D. Kruger.

32**			Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

10.1*			~~SLABS Participation Agreement, dated effective as of May 5, 2020, by and between National Education Loan Network, Inc., and Union Bank and Trust Company, as Trustee.~~

10.2*			~~Parent Company Agreement, dated as of June 26, 2020, by and among the Federal Deposit Insurance Corporation, Nelnet, Inc., Michael Dunlap, and Nelnet Bank.~~

10.3*			~~Capital and Liquidity Maintenance Agreement, dated as of June 26, 2020, by and among the Federal Deposit Insurance Corporation, Nelnet, Inc., Michael Dunlap, and Nelnet Bank.~~

~~10.4*+~~			~~Appendix A, dated July 29, 2020, to Management Agreement dated effective as of October 27, 2015, by and between Union Bank and Trust Company and Whitetail Rock Capital Management, LLC.~~

~~10.5*+~~			~~Amended Appendix A, dated July 29, 2020, to Management Agreement dated effective as of March 23, 2017, by and between Union Bank and Trust Company and Whitetail Rock Capital Management, LLC.~~

~~10.6*+~~			~~Management Agreement dated effective as of July 29, 2020, by and between Union Bank and Trust Company and Whitetail Rock Capital Management, LLC.~~

101.INS*			Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.


101.SCH*			Inline XBRL Taxonomy Extension Schema Document

101.CAL*			Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF*			Inline XBRL Taxonomy Extension Definition Linkbase Document

101.LAB*			Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE*			Inline XBRL Taxonomy Extension Presentation Linkbase Document

104*			Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101).


*			Filed herewith
**			Furnished herewith
+			Filed herewith for purposes of providing a complete set of all amendment documents to the Second Amended and Restated Credit Agreement with U.S. Bank National Association and various Lenders signatory thereto. The Second Amended and Restated Credit Agreement and all prior amendment documents thereto have been previously filed.

* ~~Filed herewith~~
** Furnished herewith
~~+ A schedule or similar attachment to this exhibit has been omitted pursuant to Item 601(a)(5) of Regulation S-K~~

7659

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

NELNET, INC.

Date:

~~August 6, 2020~~May 10, 2021

By:

/s/ JEFFREY R. NOORDHOEK

Name:

Jeffrey R. Noordhoek

Title:

Chief Executive Officer

Principal Executive Officer

Date:

~~August 6, 2020~~May 10, 2021

By:

/s/ JAMES D. KRUGER

Name:

James D. Kruger

Title:

Chief Financial Officer

Principal Financial Officer and Principal Accounting Officer

7760


	Balances at December 31, 2019		Impact of ASC 326 adoption	Balances at January 1, 2020
Assets
Loans and accrued interest receivable, net of allowance
Loans receivable	$	20,798,719	—	20,798,719
Accrued interest receivable	733,497		—	733,497
Loan discount, net	(35,036)		33,790	(1,246)
Non-accretable discount	(32,398)		32,398	—
Allowance for loan losses	(61,914)		(91,014)	(152,928)
Loans and accrued interest receivable, net of allowance	21,402,868		(24,826)	21,378,042

Liabilities
Other liabilities (deferred taxes)	303,781		(5,958)	297,823

Equity
Retained earnings	2,377,627		(18,868)	2,358,759


	As of June 30, 2020										As of December 31, 2019								As of June 30, 2019
Federally insured loans:
Loans in-school/grace/deferment	$	936,746	4.8	%			$	1,074,678	5.3	%			$	1,222,021	5.8	%
Loans in forbearance	5,370,466		27.7				1,339,821		6.6				1,420,120		6.7
Loans in repayment status:
Loans current	12,984,175				99.3	%	15,410,993				86.0	%	16,055,368				86.7	%
Loans delinquent 31-60 days	2,057				—		650,796				3.6		677,113				3.7
Loans delinquent 61-90 days	165				—		428,879				2.4		443,988				2.4
Loans delinquent 91-120 days	23				—		310,851				1.7		269,688				1.5
Loans delinquent 121-270 days	101				—		812,107				4.5		755,093				4.1
Loans delinquent 271 days or greater	94,138				0.7		300,418				1.8		310,741				1.6
Total loans in repayment	13,080,659		67.5		100.0	%	17,914,044		88.1		100.0	%	18,511,991		87.5		100.0	%
Total federally insured loans	19,387,871		100.0	%			20,328,543		100.0	%			21,154,132		100.0	%
Accrued interest receivable	853,473						730,059						720,887
Loan discount, net of unamortized premiums and deferred origination costs	(19,116)						(35,822)						(38,808)
Non-accretable discount (a)	—						(28,036)						(28,527)
Allowance for loan losses	(144,829)						(36,763)						(39,056)
Total federally insured loans and accrued interest receivable, net of allowance for loan losses	$	20,077,399					$	20,957,981					$	21,768,628
Private education loans:
Loans in-school/grace/deferment	$	3,971	1.3	%			$	4,493	1.8	%			$	3,912	2.0	%
Loans in forbearance	21,890		7.5				3,108		1.3				1,143		0.6
Loans in repayment status:
Loans current	265,720				99.4	%	227,013				95.9	%	183,414				94.7	%
Loans delinquent 31-60 days	680				0.2		2,814				1.2		3,491				1.8
Loans delinquent 61-90 days	244				0.1		1,694				0.7		1,658				0.9
Loans delinquent 91 days or greater	713				0.3		5,136				2.2		5,134				2.6
Total loans in repayment	267,357		91.2		100.0	%	236,657		96.9		100.0	%	193,697		97.4		100.0	%
Total private education loans	293,218		100.0	%			244,258		100.0	%			198,752		100.0	%
Accrued interest receivable	1,961						1,558						1,113
Loan premium, net of unaccreted discount	813						46						(880)
Non-accretable discount (a)	—						(4,362)						(5,008)
Allowance for loan losses	(25,535)						(9,597)						(10,157)
Total private education loans and accrued interest receivable, net of allowance for loan losses	$	270,457					$	231,903					$	183,820
Consumer loans:
Loans in deferment	$	3,274	2.2	%			$	—					$	—
Loans in repayment status:
Loans current	142,540				97.6	%	220,404				97.5	%	234,944				98.8	%
Loans delinquent 31-60 days	938				0.7		2,046				0.9		1,254				0.5
Loans delinquent 61-90 days	1,078				0.7		1,545				0.7		824				0.3
Loans delinquent 91 days or greater	1,478				1.0		1,923				0.9		930				0.4
Total loans in repayment	146,034		97.8		100.0	%	225,918				100.0	%	237,952				100.0	%
Total consumer loans	149,308		100.0	%			225,918						237,952
Accrued interest receivable	1,446						1,880						1,846
Loan premium	1,344						740						736
Allowance for loan losses	(39,081)						(15,554)						(13,378)
Total consumer loans and accrued interest receivable, net of allowance for loan losses	$	113,017					$	212,984					$	227,156


	2020-1		2020-2	2020-3	Total

Date securities issued	2/20/20		3/11/20	3/19/20
Total original principal amount	$	435,600	272,100	352,600	1,060,300

Class A senior notes:
Total principal amount	$	424,600	264,300	343,600	1,032,500
Bond discount	—		(44)	(1,503)	(1,547)
Issue price	$	424,600	264,256	342,097	1,030,953
Cost of funds	1-month LIBOR plus 0.74%		1.83%	1-month LIBOR plus 0.92%
Final maturity date	3/26/68		4/25/68	3/26/68

Class B subordinated notes:
Total principal amount	$	11,000	7,800	9,000	27,800
Bond discount	—		(574)	(284)	(858)
Issue price	$	11,000	7,226	8,716	26,942
Cost of funds	1-month LIBOR plus 1.75%		2.50%	1-month LIBOR plus 1.90%
Final maturity date	3/26/68		4/25/68	3/26/68