UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

(Mark One)


☒			Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the Quarterly Period ended ~~September 30, 2021~~March 31, 2022


☐			Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the Transition Period from to

Commission file number: 001-33626

GENPACT LIMITED

(Exact name of registrant as specified in its charter)


Bermuda						98-0533350
(State or other jurisdiction of incorporation or organization)						(I.R.S. Employer Identification No.)

Canon's Court

22 Victoria Street

Hamilton HM 12

Bermuda

(441) 298-3300

(Address, including zip code, and telephone number, including area code, of registrant’s principal executive office)

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common shares, par value $0.01 per share	G	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

☒

Accelerated filer

☐

Non-accelerated filer

☐

Smaller reporting company

☐

Emerging growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes ☐ No ☒

As of ~~November 2, 2021,~~May 5, 2022, there were ~~188,060,328~~185,148,923 common shares, par value $0.01 per share, of the registrant issued and outstanding.

TABLE OF CONTENTS


		Item No.		Page No.		Item No.		Page No.

PART I	PART I		Financial Information		PART I		Financial Information
		1.	Unaudited Consolidated Financial Statements			1.	Unaudited Consolidated Financial Statements
			Consolidated Balance Sheets as of December 31, 2020 and September 30, 2021	3			Consolidated Balance Sheets as of December 31, 2021 and March 31, 2022	3
			Consolidated Statements of Income for the three and nine months ended September 30, 2020 and 2021	4			Consolidated Statements of Income for the three months ended March 31, 2021 and 2022	4
			Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2020 and 2021	5			Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2021 and 2022	5
			Consolidated Statements of Equity for the three and nine months ended September 30, 2020 and 2021	6			Consolidated Statements of Equity for the three months ended March 31, 2021 and 2022	6
			Consolidated Statements of Cash Flows for the nine months ended S e ptember 30, 2020 and 2021	10			Consolidated Statements of Cash Flows for the three months ended March 31, 2021 and 2022	8
			Notes to the Consolidated Financial Statements	11			Notes to the Consolidated Financial Statements	9
		2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	48		2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	42
		3.	Quantitative and Qualitative Disclosures About Market Risk	69		3.	Quantitative and Qualitative Disclosures About Market Risk	58
		4.	Controls and Procedures	70		4.	Controls and Procedures	59

PART II	PART II		Other Information		PART II		Other Information
		1.	Legal Proceedings	71		1.	Legal Proceedings	60
		1A.	Risk Factors	71		1A.	Risk Factors	60
		2.	Unregistered Sales of Equity Securities and Use of Proceeds	71		2.	Unregistered Sales of Equity Securities and Use of Proceeds	60
		6.	Exhibits	72		6.	Exhibits	61

SIGNATURES	SIGNATURES			73	SIGNATURES			62

PART I - FINANCIAL INFORMATION

Item 1. Unaudited Consolidated Financial Statements

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Balance Sheets

(Unaudited)

(In thousands, except per share data and share count)


		Notes	As of December 31, 2020		As of September 30, 2021			Notes	As of December 31, 2021		As of March 31, 2022
Assets	Assets						Assets
Current assets	Current assets						Current assets
Cash and cash equivalents	Cash and cash equivalents	4	$	680,440	$	922,475	Cash and cash equivalents		$	899,458	$	861,760
Accounts receivable, net of allowance for credit losses of $27,707 and $29,527 as of December 31, 2020 and September 30, 2021, respectively		5	881,020		951,171
Accounts receivable, net of allowance for credit losses of $24,329 and $21,938 as of December 31, 2021 and March 31, 2022, respectively							Accounts receivable, net of allowance for credit losses of $24,329 and $21,938 as of December 31, 2021 and March 31, 2022, respectively	4	887,742		971,361
Prepaid expenses and other current assets	Prepaid expenses and other current assets	8	187,408		201,598		Prepaid expenses and other current assets	7	134,441		151,613
Total current assets	Total current assets		$	1,748,868	$	2,075,244	Total current assets		$	1,921,641	$	1,984,734

Property, plant and equipment, net	Property, plant and equipment, net	9	231,122		207,920		Property, plant and equipment, net	8	215,089		202,707
Operating lease right-of-use assets	Operating lease right-of-use assets		304,714		273,587		Operating lease right-of-use assets		270,603		253,568
Deferred tax assets	Deferred tax assets	23	106,674		108,871		Deferred tax assets	22	106,322		99,079
Intangible assets, net	Intangible assets, net	10	236,732		171,008		Intangible assets, net	9	169,635		154,149
Goodwill	Goodwill	10	1,695,688		1,685,684		Goodwill	9	1,731,027		1,722,012
Contract cost assets	Contract cost assets	20	225,897		240,378		Contract cost assets	19	238,794		234,772
Other assets, net of allowance for credit losses of $3,134 and $2,593 as of December 31, 2020 and September 30, 2021, respectively			323,818		286,439
Other assets, net of allowance for credit losses of $3,711 and $3,272 as of December 31, 2021 and March 31, 2022, respectively							Other assets, net of allowance for credit losses of $3,711 and $3,272 as of December 31, 2021 and March 31, 2022, respectively		322,158		320,250
Total assets	Total assets		$	4,873,513	$	5,049,131	Total assets		$	4,975,269	$	4,971,271

Liabilities and equity	Liabilities and equity						Liabilities and equity
Current liabilities	Current liabilities						Current liabilities
Short-term borrowings	Short-term borrowings	11	$	250,000	$	—	Short-term borrowings	10	$	—	$	250,000
Current portion of long-term debt	Current portion of long-term debt	12	33,537		383,293		Current portion of long-term debt	11	383,433		383,569
Accounts payable	Accounts payable		13,910		24,834		Accounts payable		24,984		21,098
Income taxes payable	Income taxes payable	23	41,941		110,019		Income taxes payable	22	47,353		53,212
Accrued expenses and other current liabilities	Accrued expenses and other current liabilities	13	806,769		735,980		Accrued expenses and other current liabilities	12	791,440		615,918
Operating leases liability	Operating leases liability		56,479		58,222		Operating leases liability		61,591		59,497
Total current liabilities	Total current liabilities		$	1,202,636	$	1,312,348	Total current liabilities		$	1,308,801	$	1,383,294

Long-term debt, less current portion	Long-term debt, less current portion	12	1,307,371		1,280,571		Long-term debt, less current portion	11	1,272,476		1,264,372
Operating leases liability	Operating leases liability		289,363		254,347		Operating leases liability		247,707		229,776
Deferred tax liabilities	Deferred tax liabilities	23	1,516		1,237		Deferred tax liabilities	22	3,942		3,613
Other liabilities	Other liabilities	14	238,398		247,742		Other liabilities	13	245,210		242,822
Total liabilities	Total liabilities		$	3,039,284	$	3,096,245	Total liabilities		$	3,078,136	$	3,123,877

Shareholders' equity	Shareholders' equity						Shareholders' equity
Preferred shares, $0.01 par value, 250,000,000 authorized, none issued	Preferred shares, $0.01 par value, 250,000,000 authorized, none issued		—		—		Preferred shares, $0.01 par value, 250,000,000 authorized, none issued		—		—
Common shares, $0.01 par value, 500,000,000 authorized, 189,045,661 and 188,056,571 issued and outstanding as of December 31, 2020 and September 30, 2021, respectively			1,885		1,876
Common shares, $0.01 par value, 500,000,000 authorized, 185,336,357 and 185,072,415 issued and outstanding as of December 31, 2021 and March 31, 2022, respectively							Common shares, $0.01 par value, 500,000,000 authorized, 185,336,357 and 185,072,415 issued and outstanding as of December 31, 2021 and March 31, 2022, respectively		1,847		1,845
Additional paid-in capital	Additional paid-in capital		1,636,026		1,690,250		Additional paid-in capital		1,717,165		1,693,854
Retained earnings	Retained earnings		741,658		830,372		Retained earnings		732,474		729,503
Accumulated other comprehensive income (loss)	Accumulated other comprehensive income (loss)		(545,340)		(569,612)		Accumulated other comprehensive income (loss)		(554,353)		(577,808)
Total equity	Total equity		$	1,834,229	$	1,952,886	Total equity		$	1,897,133	$	1,847,394
Commitments and contingencies	Commitments and contingencies	25	0		0		Commitments and contingencies	23	0		0
Total liabilities and equity	Total liabilities and equity		$	4,873,513	$	5,049,131	Total liabilities and equity		$	4,975,269	$	4,971,271

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Income

(Unaudited)

(In thousands, except per share data and share count)


			Three months ended September 30,				Nine months ended September 30,						Three months ended March 31,
		Notes	2020		2021		2020		2021			Notes	2021		2022
Net revenues	Net revenues	20	$	935,523	$	1,015,737	$	2,758,809	$	2,949,934	Net revenues	19	$	946,071	$	1,068,443
Cost of revenue	Cost of revenue		605,829		653,686		1,804,492		1,887,596		Cost of revenue		600,928		685,962
Gross profit	Gross profit		$	329,694	$	362,051	$	954,317	$	1,062,338	Gross profit		$	345,143	$	382,481
Operating expenses:	Operating expenses:										Operating expenses:
Selling, general and administrative expenses	Selling, general and administrative expenses		198,335		215,957		581,989		620,857		Selling, general and administrative expenses		200,732		237,296
Amortization of acquired intangible assets	Amortization of acquired intangible assets	10	10,235		13,898		31,673		44,624		Amortization of acquired intangible assets	9	16,176		11,306
Other operating (income) expense, net	Other operating (income) expense, net	21	(3,518)		(93)		14,991		(217)		Other operating (income) expense, net	20	353		3
Income from operations	Income from operations		$	124,642	$	132,289	$	325,664	$	397,074	Income from operations		$	127,882	$	133,876
Foreign exchange gains (losses), net	Foreign exchange gains (losses), net		(2,402)		2,733		11,611		11,529		Foreign exchange gains (losses), net		3,293		4,303
Interest income (expense), net	Interest income (expense), net	22	(12,757)		(12,765)		(38,072)		(38,198)		Interest income (expense), net	21	(12,342)		(12,088)
Other income (expense), net	Other income (expense), net	24	960		1,480		946		8,966		Other income (expense), net		1,392		(409)
Income before income tax expense	Income before income tax expense		$	110,443	$	123,737	$	300,149	$	379,371	Income before income tax expense		$	120,225	$	125,682
Income tax expense	Income tax expense	23	25,008		21,351		66,855		83,008		Income tax expense	22	28,952		29,503
Net income	Net income		$	85,435	$	102,386	$	233,294	$	296,363	Net income		$	91,273	$	96,179
Earnings per common share	Earnings per common share	18									Earnings per common share	17
Basic	Basic		$	0.45	$	0.55	$	1.22	$	1.58	Basic		$	0.48	$	0.52
Diluted	Diluted		$	0.43	$	0.53	$	1.19	$	1.54	Diluted		$	0.47	$	0.51
Weighted average number of common shares used in computing earnings per common share	Weighted average number of common shares used in computing earnings per common share	18									Weighted average number of common shares used in computing earnings per common share	17
Basic	Basic		190,949,108		187,856,026		190,705,671		187,945,234		Basic		188,650,112		185,637,776
Diluted	Diluted		196,655,140		193,159,929		196,100,067		192,885,252		Diluted		193,213,258		189,558,404

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Comprehensive Income (Loss)

(Unaudited)

(In thousands)


		Three months ended September 30,				Nine months ended September 30,					Three months ended March 31,
		2020		2021		2020		2021			2021		2022
Net income		$	85,435	$	102,386	$	233,294	$	296,363
Net income (loss)										Net income (loss)	$	91,273	$	96,179
Other comprehensive income:	Other comprehensive income:									Other comprehensive income:
Currency translation adjustments	Currency translation adjustments	36,106		(9,043)		(36,959)		(36,721)		Currency translation adjustments	(18,644)		(27,429)
Net income (loss) on cash flow hedging derivatives, net of taxes (Note 7)		19,856		7,789		(18,893)		10,321
Net income (loss) on cash flow hedging derivatives, net of taxes (Note 6)										Net income (loss) on cash flow hedging derivatives, net of taxes (Note 6)	2,081		2,873
Retirement benefits, net of taxes	Retirement benefits, net of taxes	301		497		2,383		2,128		Retirement benefits, net of taxes	584		1,101
Other comprehensive income (loss)	Other comprehensive income (loss)	56,263		(757)		(53,469)		(24,272)		Other comprehensive income (loss)	(15,979)		(23,455)
Comprehensive income (loss)	Comprehensive income (loss)	$	141,698	$	101,629	$	179,825	$	272,091	Comprehensive income (loss)	$	75,294	$	72,724

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Equity

For the three months ended ~~September 30, 2020~~March 31, 2021

(Unaudited)

(In thousands, except share count)

Common shares Accumulated Other
Comprehensive
Income (Loss)
No. of
Shares Amount Additional
Paid-in Capital Retained
Earnings Total
Equity
Balance as of July 1, 2020 190,721,373 $ 1,903 $ 1,590,017 $ 710,382 $ (641,688) $ 1,660,614
Issuance of common shares on exercise of options (Note 16) 203,306 2 4,271 — — 4,273
Issuance of common shares under the employee stock purchase plan (Note 16) 67,639 1 2,567 — — 2,568
Net settlement on vesting of restricted share units (Note 16) 151,419 2 (4,258) — — (4,256)
Net settlement on vesting of performance units (Note 16) — — — — — —
Stock repurchased and retired (Note 17) (739,790) (8) — (28,544) — (28,552)
Expenses related to stock repurchase (Note 17) — — — (15) — (15)
Stock-based compensation expense (Note 16) — — 19,487 — — 19,487
Comprehensive income (loss):
Net income (loss) — — — 85,435 — 85,435
Other comprehensive income (loss) — — — — 56,263 56,263
Dividend ($0.0975 per common share, Note 17) — — — (18,637) — (18,637)
Balance as of September 30, 2020 190,403,947 $ 1,900 $ 1,612,084 $ 748,621 $ (585,425) $ 1,777,180


	Common shares							Accumulated Other Comprehensive Income (Loss)
	No. of Shares	Amount		Additional Paid-in Capital		Retained Earnings				Total Equity
Balance as of January 1, 2021	189,045,661	$	1,885	$	1,636,026	$	741,658	$	(545,340)	$	1,834,229
Issuance of common shares on exercise of options (Note 15)	158,000	2		3,785		—		—		3,787
Issuance of common shares under the employee stock purchase plan (Note 15)	77,165	1		2,808		—		—		2,809
Net settlement on vesting of restricted share units (Note 15)	91,039	1		(1,303)		—		—		(1,302)
Net settlement on vesting of performance units (Note 15)	1,102,440	11		(28,301)		—		—		(28,290)
Stock repurchased and retired (Note 16)	(3,297,966)	(33)		—		(134,119)		—		(134,152)
Expenses related to stock purchase (Note 16)	—	—		—		(66)		—		(66)
Stock-based compensation expense (Note 15)	—	—		17,430		—		—		17,430
Comprehensive income (loss):
Net income (loss)	—	—		—		91,273		—		91,273
Other comprehensive income (loss)	—	—		—		—		(15,979)		(15,979)
Dividend ($0.1075 per common share, Note 16)	—	—		—		(20,115)		—		(20,115)
Balance as of March 31, 2021	187,176,339	$	1,867	$	1,630,445	$	678,631	$	(561,319)	$	1,749,624

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Equity

For the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2022

(Unaudited)

(In thousands, except share count)

Common shares Accumulated Other
Comprehensive
Income (Loss)
No. of
Shares Amount Additional
Paid-in Capital Retained
Earnings Total
Equity
Balance as of January 1, 2020 190,118,181 $ 1,896 $ 1,570,575 $ 648,656 $ (531,956) $ 1,689,171
Transition period adjustment pursuant to ASC 326, net of tax — — — (3,984) — (3,984)
Adjusted balance as of January 1, 2020 190,118,181 1,896 1,570,575 644,672 (531,956) 1,685,187
Issuance of common shares on exercise of options (Note 16) 542,634 6 10,863 — — 10,869
Issuance of common shares under the employee stock purchase plan (Note 16) 241,953 3 8,389 — — 8,392
Net settlement on vesting of restricted share units (Note 16) 380,625 4 (7,725) — — (7,721)
Net settlement on vesting of performance units (Note 16) 902,532 9 (25,836) — — (25,827)
Stock repurchased and retired (Note 17) (1,781,978) (18) — (73,534) — (73,552)
Expenses related to stock purchase (Note 17) — — — (36) — (36)
Stock-based compensation expense (Note 16) — — 55,818 — — 55,818
Comprehensive income (loss):
Net income (loss) — — — 233,294 — 233,294
Other comprehensive income (loss) — — — — (53,469) (53,469)
Dividend ($0.2925 per common share,
Note 17)
— — — (55,775) — (55,775)
Balance as of September 30, 2020 190,403,947 $ 1,900 $ 1,612,084 $ 748,621 $ (585,425) $ 1,777,180


	Common shares							Accumulated Other Comprehensive Income (Loss)
	No. of Shares	Amount		Additional Paid-in Capital		Retained Earnings				Total Equity
Balance as of January 1, 2022	185,336,357	$	1,847	$	1,717,165	$	732,474	$	(554,353)	$	1,897,133
Issuance of common shares on exercise of options (Note 15)	—	—		—		—		—		—
Issuance of common shares under the employee stock purchase plan (Note 15)	87,646	1		3,299		—		—		3,300
Net settlement on vesting of restricted share units (Note 15)	54,942	1		(1)		—		—		—
Net settlement on vesting of performance units (Note 15)	1,224,003	12		(41,859)		—		—		(41,847)
Stock repurchased and retired (Note 16)	(1,630,533)	(16)		—		(75,983)		—		(75,999)
Expenses related to stock purchase (Note 16)	—	—		—		(33)		—		(33)
Stock-based compensation expense (Note 15)	—	—		15,250		—		—		15,250
Comprehensive income (loss):
Net income (loss)	—	—		—		96,179		—		96,179
Other comprehensive income (loss)	—	—		—		—		(23,455)		(23,455)
Dividend ($0.1250 per common share, Note 16)	—	—		—		(23,134)		—		(23,134)
Balance as of March 31, 2022	185,072,415	$	1,845	$	1,693,854	$	729,503	$	(577,808)	$	1,847,394

See accompanying notes to the Consolidated Financial Statements.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Consolidated Statements of Equity~~

~~For the three months ended September 30, 2021~~

~~(Unaudited)~~

~~(In thousands, except share count)~~

Common shares Accumulated Other
Comprehensive
Income (Loss)
No. of
Shares Amount Additional
Paid-in Capital Retained
Earnings Total
Equity
Balance as of July 1, 2021 187,350,298 $ 1,869 $ 1,657,756 $ 748,199 $ (568,855) $ 1,838,969
Issuance of common shares on exercise of options (Note 16) 511,813 5 11,732 — — 11,737
Issuance of common shares under the employee stock purchase plan (Note 16) 60,374 1 2,818 — — 2,819
Net settlement on vesting of restricted share units (Note 16) 134,086 1 (3,535) — — (3,534)
Net settlement on vesting of performance units (Note 16) — — — — — —
Stock repurchased and retired (Note 17) — — — — — —
Expenses related to stock purchase (Note 17) — — — — — —
Stock-based compensation expense (Note 16) — — 21,485 — — 21,485
Others — — (6) — — (6)
Comprehensive income (loss):
Net income (loss) — — — 102,386 — 102,386
Other comprehensive income (loss) — — — — (757) (757)
Dividend ($0.1075 per common share, Note 17) — — — (20,213) — (20,213)
Balance as of September 30, 2021 188,056,571 $ 1,876 $ 1,690,250 $ 830,372 $ (569,612) $ 1,952,886

~~See accompanying notes to the Consolidated Financial Statements.~~

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Consolidated Statements of Equity~~

~~For the nine months ended September 30, 2021~~

~~(Unaudited)~~

~~(In thousands, except share count)~~

Common shares Accumulated Other
Comprehensive
Income (Loss)
No. of
Shares Amount Additional
Paid-in Capital Retained
Earnings Total
Equity
Balance as of January 1, 2021 189,045,661 $ 1,885 $ 1,636,026 $ 741,658 $ (545,340) $ 1,834,229
Issuance of common shares on exercise of options (Note 16) 1,020,125 11 20,902 — — 20,913
Issuance of common shares under the employee stock purchase plan (Note 16) 216,378 2 8,871 — — 8,873
Net settlement on vesting of restricted share units (Note 16) 264,376 3 (5,845) — — (5,842)
Net settlement on vesting of performance units (Note 16) 1,102,440 11 (28,302) — — (28,291)
Stock repurchased and retired (Note 17) (3,592,409) (36) — (147,116) — (147,152)
Expense related to stock purchase (Note 17) — — — (72) — (72)
Stock-based compensation expense (Note 16) — — 58,604 — — 58,604
Others — — (6) — — (6)
Comprehensive income (loss):
Net income (loss) — — — 296,363 — 296,363
Other comprehensive income (loss) — — — — (24,272) (24,272)
Dividend ($0.3225 per common share, Note 17) — — — (60,461) — (60,461)
Balance as of September 30, 2021 188,056,571 $ 1,876 $ 1,690,250 $ 830,372 $ (569,612) $ 1,952,886

~~See accompanying notes to the Consolidated Financial Statements.~~

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Cash Flows

(Unaudited)

(In thousands)


		Nine months ended September 30,					Three months ended March 31,
		2020		2021			2021		2022
Operating activities	Operating activities					Operating activities
Net income	Net income	$	233,294	$	296,363	Net income	$	91,273	$	96,179
Adjustments to reconcile net income to net cash provided by operating activities:
Adjustments to reconcile net income to net cash (used for)/ provided by operating activities:						Adjustments to reconcile net income to net cash (used for)/ provided by operating activities:
Depreciation and amortization	Depreciation and amortization	88,273		82,344		Depreciation and amortization	28,953		24,847
Amortization of debt issuance costs	Amortization of debt issuance costs	1,685		1,969		Amortization of debt issuance costs	557		690
Amortization of acquired intangible assets	Amortization of acquired intangible assets	31,673		44,624		Amortization of acquired intangible assets	16,176		11,306
Write-down of intangible assets and property, plant and equipment	Write-down of intangible assets and property, plant and equipment	10,647		915		Write-down of intangible assets and property, plant and equipment	836		—
Allowance for credit losses	Allowance for credit losses	3,226		2,412		Allowance for credit losses	727		(463)
Unrealized loss (gain) on revaluation of foreign currency asset/liability		6,164		(4,252)
Unrealized gain on revaluation of foreign currency asset/liability						Unrealized gain on revaluation of foreign currency asset/liability	(3,127)		(4,599)
Stock-based compensation expense	Stock-based compensation expense	55,818		58,604		Stock-based compensation expense	17,430		15,250
Deferred tax benefit		(9,287)		(6,236)
Write-down of operating lease right-of-use assets and other assets		10,244		—
Deferred tax expense						Deferred tax expense	31		4,914
Others, net	Others, net	(1,131)		806		Others, net	201		19
Change in operating assets and liabilities:	Change in operating assets and liabilities:					Change in operating assets and liabilities:
(Increase) decrease in accounts receivable		49,299		(78,626)
Increase in accounts receivable						Increase in accounts receivable	(6,385)		(83,548)
(Increase) decrease in prepaid expenses, other current assets, contract cost assets, operating lease right-of-use assets and other assets	(Increase) decrease in prepaid expenses, other current assets, contract cost assets, operating lease right-of-use assets and other assets	(148,909)		43,071		(Increase) decrease in prepaid expenses, other current assets, contract cost assets, operating lease right-of-use assets and other assets	14,526		(4,120)
Increase (decrease) in accounts payable	Increase (decrease) in accounts payable	(2,646)		11,138		Increase (decrease) in accounts payable	7,700		(2,010)
Increase (decrease) in accrued expenses, other current liabilities, operating lease liabilities and other liabilities		44,830		(74,085)
Decrease in accrued expenses, other current liabilities, operating leases liabilities and other liabilities						Decrease in accrued expenses, other current liabilities, operating leases liabilities and other liabilities	(106,727)		(179,186)
Increase in income taxes payable	Increase in income taxes payable	52,033		68,430		Increase in income taxes payable	14,985		6,440
Net cash provided by operating activities		$	425,213	$	447,477
Net cash (used for)/ provided by operating activities						Net cash (used for)/ provided by operating activities	$	77,156	$	(114,281)
Investing activities	Investing activities					Investing activities
Purchase of property, plant and equipment	Purchase of property, plant and equipment	(47,932)		(31,385)		Purchase of property, plant and equipment	(12,010)		(16,744)
Payment for internally generated intangible assets (including intangibles under development)	Payment for internally generated intangible assets (including intangibles under development)	(8,391)		(3,907)		Payment for internally generated intangible assets (including intangibles under development)	(1,897)		(1,065)
Proceeds and recovery from sale of property, plant and equipment and intangible assets		447		4,511
Proceeds from sale of property, plant and equipment						Proceeds from sale of property, plant and equipment	681		43
Payment for business acquisitions, net of cash acquired	Payment for business acquisitions, net of cash acquired	—		(6,613)		Payment for business acquisitions, net of cash acquired	(5,309)		—
Proceed from sale of investment		—		142
Net cash (used for) investing activities	Net cash (used for) investing activities	$	(55,876)	$	(37,252)	Net cash (used for) investing activities	$	(18,535)	$	(17,766)
Financing activities	Financing activities					Financing activities
Repayment of finance lease obligations	Repayment of finance lease obligations	(7,240)		(8,659)		Repayment of finance lease obligations	(3,037)		(2,292)
Payment of debt issuance costs	Payment of debt issuance costs	(620)		(3,018)		Payment of debt issuance costs	(1,893)		—
Proceeds from long-term debt	Proceeds from long-term debt	—		350,000		Proceeds from long-term debt	350,000		—
Repayment of long-term debt	Repayment of long-term debt	(25,500)		(25,500)		Repayment of long-term debt	(8,500)		(8,500)
Proceeds from short-term borrowings	Proceeds from short-term borrowings	455,000		—		Proceeds from short-term borrowings	—		250,000
Repayment of short-term borrowings	Repayment of short-term borrowings	(280,000)		(250,000)		Repayment of short-term borrowings	(250,000)		—
Proceeds from issuance of common shares under stock-based compensation plans	Proceeds from issuance of common shares under stock-based compensation plans	19,261		29,786		Proceeds from issuance of common shares under stock-based compensation plans	6,596		3,300
Payment for net settlement of stock-based awards	Payment for net settlement of stock-based awards	(33,157)		(33,467)		Payment for net settlement of stock-based awards	(28,721)		(41,889)
Payment of earn-out consideration		—		(2,556)
Dividend paid	Dividend paid	(55,775)		(60,461)		Dividend paid	(20,115)		(23,134)
Payment for stock repurchased and retired (including expenses related to stock repurchase)	Payment for stock repurchased and retired (including expenses related to stock repurchase)	(73,588)		(147,224)		Payment for stock repurchased and retired (including expenses related to stock repurchase)	(134,218)		(76,032)
Others		—		(6)
Net cash (used for) financing activities		$	(1,619)	$	(151,105)
Net cash (used for)/ provided by financing activities						Net cash (used for)/ provided by financing activities	$	(89,888)	$	101,453
Effect of exchange rate changes	Effect of exchange rate changes	(31,415)		(17,085)		Effect of exchange rate changes	(5,171)		(7,104)
Net increase in cash and cash equivalents		367,718		259,120
Net decrease in cash and cash equivalents						Net decrease in cash and cash equivalents	(31,267)		(30,594)
Cash and cash equivalents at the beginning of the period	Cash and cash equivalents at the beginning of the period	467,096		680,440		Cash and cash equivalents at the beginning of the period	680,440		899,458
Cash and cash equivalents at the end of the period	Cash and cash equivalents at the end of the period	$	803,399	$	922,475	Cash and cash equivalents at the end of the period	$	644,002	$	861,760
Supplementary information	Supplementary information					Supplementary information
Cash paid during the period for interest	Cash paid during the period for interest	$	28,160	$	25,715	Cash paid during the period for interest	$	4,086	$	1,893
Cash paid during the period for income taxes, net of refund	Cash paid during the period for income taxes, net of refund	$	131,456	$	38,040	Cash paid during the period for income taxes, net of refund	$	21,988	$	28,580

See accompanying notes to the Consolidated Financial Statements.

108

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

1. Organization

The Company is a global professional services firm that drives digitally-led innovation and runs digitally-enabled intelligent operations for its clients, guided by its experience running thousands of processes for hundreds of Fortune Global 500 clients. The Company has ~~approximately 105,400~~over 115,300 employees serving clients in key industry verticals from more than 30 countries.

2. Summary of significant accounting policies

(a) Basis of preparation and principles of consolidation

The accompanying consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles ("U.S. GAAP") and the rules and regulations of the Securities and Exchange Commission (the “SEC”) for reporting on Form 10-Q. Accordingly, they do not include certain information and note disclosures required by generally accepted accounting principles for annual financial reporting and should be read in conjunction with the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021. The accompanying consolidated financial statements reflect all adjustments that management considers necessary for a fair presentation of the results of operations for these periods.

The accompanying financial statements have been prepared on a consolidated basis and reflect the financial statements of Genpact Limited, a Bermuda company, and all of its subsidiaries that are more than 50% owned and controlled. When the Company does not have a controlling interest in an entity but exerts significant influence over the entity, the Company applies the equity method of accounting. All intercompany transactions and balances are eliminated in consolidation.

(b) Use of estimates

The preparation of consolidated financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements. Significant items subject to such estimates and assumptions include the useful lives of property, plant and equipment, intangible assets and goodwill, revenue recognition, allowance for credit losses, valuation allowances for deferred tax assets, the valuation of derivative financial instruments, the measurement of lease liabilities and right-of-use (“ROU”) assets, measurements of stock-based compensation, assets and obligations related to employee benefits, the nature and timing of the satisfaction of performance obligations, the standalone selling price of performance obligations, variable consideration, other obligations for revenue recognition, income tax uncertainties and other ~~contingencies.~~contingencies. Management believes that the estimates used in the preparation of the consolidated financial statements are reasonable, and management has made assumptions about the possible effects of the ongoing COVID-19 pandemic on critical and significant accounting estimates.Although these estimates and assumptions are based upon management’s best knowledge of current events and actions, actual results could differ from these estimates. Any changes in estimates are adjusted prospectively in the Company’s consolidated financial statements.

The Company accounts for its business combinations using the acquisition method of accounting in accordance with Accounting Standard Codification (“ASC”) Topic 805, Business Combinations, by recognizing the identifiable tangible and intangible assets acquired and liabilities assumed, and any non-controlling interest in the acquired business, measured at their acquisition date fair values. Contingent consideration is included within the acquisition cost and is recognized at its fair value on the acquisition date. A liability resulting from contingent consideration is re-measured to fair value as of each reporting date until the contingency is resolved. Changes in fair value are recognized in earnings. All assets and liabilities of the acquired businesses, including goodwill, are assigned to reporting units. Acquisition-related costs are expensed as incurred under selling, general and administrative expenses.

119

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

Goodwill represents the cost of acquired businesses in excess of the fair value of identifiable tangible and intangible net assets purchased. Goodwill is not amortized but is tested for impairment at least on an annual basis on December 31, based on a number of factors, including operating results, business plans and future cash flows. The Company performs an assessment of qualitative factors to determine whether the existence of events or circumstances leads to a determination that it is more likely than not that the fair value of a reporting unit is less than its carrying amount. Based on the assessment of events or circumstances, the Company performs a quantitative assessment of goodwill impairment if it determines that it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If, based on the quantitative impairment analysis, the carrying value of the goodwill of a reporting unit exceeds the fair value of such goodwill, an impairment loss is recognized in an amount equal to the excess. In addition, the Company performs a qualitative assessment of goodwill impairment between annual tests if an event occurs or circumstances change that would ~~more~~more likely than not reduce the fair value of a reporting unit below its carrying amount. See Note 109 for information and related disclosures.

Intangible assets acquired individually or with a group of other assets or in a business combination and developed internally are carried at cost less accumulated amortization and accumulated impairment loss based on their estimated useful lives as follows:


Customer-related intangible assets	1	-	119 years
Marketing-related intangible assets	1	-	108 years
Technology-related intangible assets	2	-	810 years

Intangible assets are amortized over their estimated useful lives using a method of amortization that reflects the pattern in which the economic benefits of the intangible assets are consumed or otherwise realized.

In business combinations where the fair value of identifiable tangible and intangible net assets purchased exceeds the cost of the acquired business, the Company recognizes the resulting gain under “Other operating (income) expense, net” in the consolidated statements of income.

The Company also capitalizes certain software and technology-related development costs incurred in connection with developing or obtaining software or technology for sale/lease to customers when the initial design phase is completed and commercial and technological feasibility has been established. Any development cost incurred before technological feasibility is established is expensed as incurred as research and development costs. Technological feasibility is established upon completion of a detailed design program or, in its absence, completion of a working model. Capitalized software and technology costs include only (i) external direct costs of materials and services utilized in developing or obtaining software and technology and (ii) compensation and related benefits for employees who are directly associated with the project.

Costs incurred in connection with developing or obtaining software or technology for sale/lease to customers which are under development and not put to use are disclosed under “intangible assets under development.” Advances paid towards the acquisition of intangible assets outstanding as of each balance sheet date are disclosed under “intangible assets under development.”

Capitalized software and technology costs are included in intangible assets under technology-related intangible assets on the Company’s balance sheet and are amortized on a straight-line basis when placed into service over the estimated useful lives of the software and technology.

The Company evaluates the remaining useful life of intangible assets that are being amortized at each reporting period wherever events and circumstances warrant a revision to the remaining period of amortization, and the remaining carrying amount of the intangible asset is amortized prospectively over that revised remaining useful life.

1210

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

(d) Financial instruments and concentration of credit risk

Financial instruments that potentially subject the Company to concentration of credit risk are reflected principally in cash and cash equivalents, derivative financial instruments and accounts receivable. The Company places its cash and cash equivalents and derivative financial instruments with corporations and banks with high investment grade ratings, limits the amount of credit exposure with any one corporation or bank and conducts ongoing evaluations of the creditworthiness of the corporations and banks with which it does business. To reduce its credit risk on accounts receivable, the Company conducts ongoing credit evaluations of its customers. The General Electric Company (“GE”) accounted for ~~16%~~8% and ~~10%~~9% of the Company’s receivables as of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, respectively. GE accounted for ~~12%~~10% and ~~13%~~9% of the Company’s revenues for ~~the~~the three ~~and nine~~ months ended ~~September 30, 2020, respectively~~March 31, 2021 and ~~9% and 10% of the Company’s revenues for the three and nine months ended September 30, 2021,~~2022, respectively.

(e) Accounts receivable

Accounts receivable are recorded at the invoiced or to be invoiced amount and do not bear interest. Amounts collected on trade accounts receivable are included in net cash provided by operating activities in the consolidated statements of cash flows. The Company maintains an allowance for current expected credit losses inherent in its accounts receivable portfolio. In establishing the required allowance, management considers historical losses which are adjusted to current market conditions and a reasonable and supportable forecast. Account balances are charged off against the allowance after all means of collection have been exhausted and the potential for recovery is considered remote. The Company does not have any off-balance-sheet credit exposure related to its customers.

(f) Revenue Recognition

The Company derives its revenue primarily from business process management services, including analytics, consulting and related digital solutions and information technology services, which are provided primarily on a time-and-material, transaction or fixed-price basis. The Company recognizes revenue upon the transfer of control of promised services to its customers in an amount that reflects the consideration the Company expects to receive in exchange for those services. Revenues from services rendered under time-and-materials and transaction-based contracts are recognized as the services are provided. The Company’s fixed-price contracts include contracts for customization of applications, maintenance and support services. Revenues from these contracts are recognized ratably over the term of the agreement. The Company accrues for revenue and unbilled receivables for services rendered between the last billing date and the balance sheet date.

The Company’s contracts with its customers also include incentive payments received for discrete benefits delivered or promised to be delivered to the customer or service level agreements that could result in credits or refunds to the customer. Revenues relating to such arrangements are accounted for as variable consideration when the amount of revenue to be recognized can be estimated to the extent that it is probable that a significant reversal of any incremental revenue will not occur.

The Company records deferred revenue attributable to certain process transition activities where such activities do not represent separate performance obligations. Revenues relating to such transition activities are classified under contract liabilities and subsequently recognized ratably over the period in which the related services are performed. Costs relating to such transition activities are fulfillment costs which are directly related to the contract and result in the generation or enhancement of resources. Such costs are expected to be recoverable under the contract and are therefore classified as contract cost assets and recognized ratably over the estimated expected period of benefit under cost of revenue.

Revenues are reported net of value-added tax, business tax and applicable discounts and allowances. Reimbursements of out-of-pocket expenses received from customers have been included as part of revenues.

1311

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

Revenue for performance obligations that are satisfied over time is recognized in accordance with the methods prescribed for measuring progress. The input (cost expended) method has been used to measure progress towards completion as there is a direct relationship between input and the satisfaction of a performance obligation. Provisions for estimated losses, if any, on uncompleted contracts are recorded in the period in which such losses become probable based on the current contract estimates.

The Company enters into multiple-element revenue arrangements in which a customer may purchase a combination of products or services. The Company determines whether each product or service promised to a customer is capable of being distinct, and is distinct in the context of the contract. If not, the promised products or services are combined and accounted for as a single performance obligation. In the event of a multiple-element revenue arrangement, the Company allocates the arrangement consideration to separately identifiable performance obligations based on their relative stand-alone selling prices.

Certain contracts may include offerings such as sale of licenses, which may be perpetual or subscription-based. Revenue from distinct perpetual licenses is recognized upfront at the point in time when the software is made available to the customer. Revenue from distinct, non-cancellable, subscription-based licenses is recognized at the point in time it is transferred to the customer. Revenue from any associated maintenance or ongoing support services is recognized ratably over the term of the contract. For a combined software license/services performance obligation, revenue is recognized over the period that the services are performed.

All incremental and direct costs incurred for acquiring contracts, such as certain sales commissions, are classified as contract cost assets. Such costs are amortized over the expected period of benefit and recorded under selling, general and administrative expenses.

Other upfront fees paid to customers are classified as contract assets. Such fees are amortized over the expected period of benefit and recorded as an adjustment to the transaction price and deducted from revenue.

Timing of revenue recognition may differ from the timing of invoicing. If a payment is received in respect of services prior to the delivery of services, the payment is recognized as an advance from the customer and classified as a contract liability. Contract assets and contract liabilities relating to the same customer contract are offset against each other and presented on a net basis in the consolidated financial statements.

Significant judgements

The Company often enters into contracts with its customers that include promises to transfer multiple products and services to the customer. Determining whether products and services are considered distinct performance obligations that should be accounted for separately rather than together may require significant judgement.

Judgement is also required to determine the standalone selling price for each distinct performance obligation. In instances where the standalone selling price is not directly observable, it is determined using information that may include market conditions and other observable inputs.

Customer contracts sometimes include incentive payments received for discrete benefits delivered to the customer or service level agreements that could result in credits or refunds to the customer. Such amounts are estimated at contract inception and are adjusted at the end of each reporting period as additional information becomes available only to the extent that it is probable that a significant reversal of any incremental revenue will not occur.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

(g) Leases

At the inception of a contract, the Company assesses whether the contract is, or contains, a lease. The Company’s assessment is based on whether: (1) the contract involves the use of a distinct identified asset, (2) the Company obtains the right to substantially all the economic benefit from the use of the asset throughout the term of the contract, and (3) the Company has the right to direct the use of the asset. At the inception of a lease, the consideration in the contract is allocated to each lease component based on its relative standalone price to determine the lease payments.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~2. Summary of significant accounting policies (Continued)~~

Leases are classified as either finance leases or operating leases. A lease is classified as a finance lease if any one of the following criteria are met: (1) the lease transfers ownership of the asset by the end of the lease term, (2) the lease contains an option to purchase the asset that is reasonably certain to be exercised, (3) the lease term is for a major part of the remaining useful life of the asset or (4) the present value of the lease payments equals or exceeds substantially all of the fair value of the asset. A lease is classified as an operating lease if it does not meet any one of the above criteria.

For all leases at the lease commencement date, a ROU asset and a lease liability are recognized. The lease liability represents the present value of the lease payments under the lease. Lease liabilities are initially measured at the present value of the lease payments not yet paid, discounted using the discount rate for the lease at the lease commencement. The lease liabilities are subsequently measured on an amortized cost basis. The lease liability is adjusted to reflect interest on the liability and the lease payments made during the period. Interest on the lease liability is determined as the amount that results in a constant periodic discount rate on the remaining balance of the liability.

The ROU asset represents the right to use the leased asset for the lease term. The ROU asset for each lease initially includes the amount of the initial measurement of the lease liability adjusted for any lease payments made to the lessor at or before the commencement date, accrued lease liabilities and any lease incentives received or any initial direct costs incurred by the Company.

The ROU asset of finance leases is subsequently measured at cost, less accumulated amortization and any accumulated impairment losses. The ROU asset of operating leases is subsequently measured from the carrying amount of the lease liability at the end of each reporting period, and is equal to the carrying amount of lease liabilities adjusted for (1) unamortized initial direct costs, (2) prepaid/(accrued) lease payments and (3) the unamortized balance of lease incentives received.

The carrying value of ROU assets is reviewed for impairment, similar to long-lived assets, whenever events or changes in circumstances indicate that the carrying amounts may not be recoverable.

The Company has elected to not separate lease and non-lease components for all of its leases and to use the recognition exemptions for lease contracts that, at commencement date, have a lease term of 12 months or less and do not contain a purchase option (“short-term leases”).

Significant judgements

The Company determines the lease term as the non-cancellable term of the lease, together with any periods covered by an option to extend the lease if it is reasonably certain to be exercised, or any periods covered by an option to terminate the lease, if it is reasonably certain not to be exercised.

Under certain of its leases, the Company has a renewal and termination option to lease assets for additional terms between one and ten years. The Company applies judgement in evaluating whether it is reasonably certain to exercise the option to renew or terminate the lease. The Company considers all relevant factors that create an economic incentive for it to exercise the renewal or termination option. After the commencement date, the Company reassesses the lease term if there is a significant event or change in circumstances that is within the Company’s control and affects its ability to exercise (or not to exercise) the option to renew or terminate.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

The Company has applied an incremental borrowing rate for the purpose of computing lease liabilities based on the remaining lease term and the rates prevailing in the jurisdictions where leases were executed.

(h) Cost of revenue

Cost of revenue primarily consists of salaries and benefits (including stock-based compensation), recruitment, training and related costs of employees who are directly responsible for the performance of services for customers, their supervisors and certain support personnel who may be dedicated to a particular client or a set of processes.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~2. Summary of significant accounting policies (Continued)~~

It also includes operational expenses, which consist of facilities maintenance expenses, travel and living expenses, rent, IT expenses, and consulting and certain other expenses. Consulting charges represent the cost of consultants and contract resources with specialized skills who are directly responsible for the performance of services for clients and travel and other billable costs related to the Company’s clients. It also includes depreciation of property, plant and equipment, and amortization of intangible and ROU assets which are directly related to providing services that generate revenue.

(i) Selling, general and administrative expenses

Selling, general and administrative (“SG&A”) expenses consist of expenses relating to salaries and benefits (including stock-based compensation) as well as costs related to recruitment, training and retention of senior management and other support personnel in enabling functions such as human resources, finance, legal, marketing, sales and sales support, and other support personnel. The operational costs component of SG&A expenses also includes travel and living costs for such personnel. SG&A expenses also include acquisition-related costs, legal and professional fees (which represent the costs of third party legal, tax, accounting and other advisors), investment in research and development, digital technology, advanced automation and robotics, and an allowance for credit losses. It also includes depreciation of property, plant and equipment, and amortization of intangibles and ROU assets other than those included in cost of revenue.

(j) Credit losses

~~Allowance~~An allowance for credit losses is recognized for all debt instruments other than those held at fair value through profit or loss. The Company pools its accounts receivable (other than deferred billings) based on similar risk characteristics in estimating expected credit losses. Credit losses for accounts receivable are based on the roll-rate method, and the Company recognizes a loss allowance based on lifetime expected credit losses at each reporting date. The Company has established a provision matrix based on historical credit loss experience, adjusted for forward-looking factors and the economic environment. The Company believes the most relevant forward-looking factors are economic environment, gross domestic product, inflation rates and unemployment rates for each of the countries in which the Company or its customers operate, and accordingly the Company adjusts historical loss rates based on expected changes in these factors. At every reporting date, observed historical default rates are updated to reflect changes in the Company’s forward-looking estimates.

Credit losses for other financial assets and deferred billings are based on the discounted cash flow (“DCF”) method. Under the DCF method, the allowance for credit losses reflects the difference between the contractual cash flows due in accordance with the contract and the present value of the cash flows expected to be collected. The expected cash flows are discounted at the effective interest rate of the financial asset. Such allowances are based on the credit losses expected to arise over the life of the asset which includes consideration of prepayments based on the Company’s expectation as of the balance sheet date.

A financial asset is written off when it is deemed uncollectible and there is no reasonable expectation of recovering the contractual cash flows. Expected recoveries of amounts previously written off, not to exceed the aggregate amounts previously written off, are included in determining the allowance at each reporting period.

Credit losses are presented as a credit loss expense within “Selling, general and administrative expenses.” Subsequent recoveries of amounts previously written off are credited against the same line item.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

(k) Reclassification

Certain reclassifications have been made in the consolidated financial statements of prior periods to conform to the classification used in the current period. The impact of such reclassifications on the consolidated financial statements is not material.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~2. Summary of significant accounting policies (Continued)~~

(l) Impairment of long-lived assets

Long-lived assets, including certain intangible assets, to be held and used are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of such assets may not be recoverable. Such assets are required to be tested for impairment if the carrying amount of the assets is higher than the future undiscounted net cash flows expected to be generated by the assets. The impairment amount to be recognized is measured as the amount by which the carrying value of the assets exceeds their fair value. The Company determines fair value by using a discounted cash flow approach.

(m) Recently issued accounting pronouncements

The authoritative bodies release standards and guidance which are assessed by management for impact on the Company’s consolidated financial statements.

The ~~Company has adopted the~~ following recently released accounting ~~standards:~~standard has not yet been adopted by the Company:

In ~~June 2016,~~November 2021, the FASB issued ASU No. ~~2016-13, “Measurement~~2021-10, “Government Assistance.” This ASU improves financial reporting by requiring disclosures that increase the transparency of ~~credit losses on financial instruments.”~~transactions with governments. The ASU requires measurement and recognition of expected credit losses for financial assets held by the Company. The ASU requires entities to estimate an expected lifetime credit loss on financial assets ranging from short-term trade accounts receivable to long-term financings. The ASU becameis effective for the Company for annual periods, beginning ~~January 1, 2020, including interim periods~~December 15, 2021. Early adoption is permitted. The Company is in ~~fiscal~~the process of assessing the impact of this ASU on its consolidated results of operations, cash flows, financial position and disclosures.

3. Business acquisitions

(a) Hoodoo Digital, LLC

On December 31, 2021, the Company acquired 100% of the outstanding equity/limited liability company interests in Hoodoo Digital, LLC, a Utah limited liability company, for total purchase consideration of $66,722. This amount represents cash consideration of $64,439, net of cash acquired of $2,283. The total purchase consideration paid by the Company to the sellers on the closing date was $67,695, resulting in a recoverable of $973 as of March 31, 2022. The Company is evaluating adjustments related to certain income and other taxes, which, when determined, may result in the recognition of additional assets or liabilities as of the acquisition date. The measurement period will not exceed one year ~~2020.~~from the acquisition date. This acquisition furthers the Company's strategy to fuse experience and process innovation to help clients drive end-to-end digital transformation. Hoodoo Digital’s expertise with Adobe Experience Manager and other Adobe applications expands the Company's existing capabilities to provide clients with an end-to-end solution that integrates digital content, e-commerce, data analytics, and marketing operations.

In ~~May 2019,~~connection with this acquisition, the ~~FASB issued ASU No. 2019-05, “Financial Instruments—Credit Losses (Topic 326).” The ASU provides final guidance that allows entities~~Company recorded $16,200 in customer-related intangibles and $2,400 in marketing-related intangibles which have a weighted average amortization period of five years. Goodwill arising from the acquisition amounting to ~~make an irrevocable one-time election upon adoption~~$44,346 has been allocated using a relative fair value allocation method to each of the ~~new credit losses standard~~Company’s reporting segments as follows: to ~~measure financial assets at amortized cost (except held-to-maturity securities) using~~ the ~~fair value option. The ASU became effective for~~Banking, Capital Markets and Insurance ("BCMI") segment in the ~~Company beginning January 1, 2020, including interim periods~~amount of $4,179, to the Consumer Goods, Retail, Life Sciences and Healthcare ("CGRLH") segment in ~~fiscal year 2020.~~the amount of $7,053 and to the High Tech, Manufacturing and Services ("HMS") segment in the amount of $33,114.

~~In November 2019,~~Goodwill arising from this acquisition is deductible for income tax purposes. The goodwill represents primarily the ~~FASB issued ASU No. 2019-11, “Codification Improvements~~acquired capabilities and other benefits expected to ~~Topic 326, Financial Instruments—Credit Losses.” This ASU clarifies that~~result from combining the ~~scope of~~acquired operations with the guidance related to expected recoveries extends to purchased financial assets with credit deterioration. For entities that have not yet adopted ASU 2016-13, the amendments in ASU 2019-11 are effective on the same date as those in ASU 2016-13. For entities that have adopted ASU 2016-13, the amendments in ASU 2019-11 are effective for fiscal years beginning January 1, 2020 and interim periods therein.

~~The Company adopted ASU 2016-13, ASU 2019-05 and ASU 2019-11 beginning January 1, 2020, including interim periods in fiscal year 2020.~~

In October 2020, the FASB issued ASU No. 2020-09, “Codification Improvements to Topic 470, Debt— Amendments to SEC Paragraphs Pursuant to SEC Release No. 33-10762.” The SEC in its Release No. 33-10762 in March 2020 has adopted new rules on financial disclosure requirements for guarantors and issuers of guaranteed securities and affiliates whose securities collateralize issuers’ securities. This ASU revises certain SEC paragraphs of the FASB’s Accounting Standards Codification (ASC) to reflect, as appropriate, the amended financial statement disclosure requirements in SEC Release 33-10762. The amended rules were effective January 4, 2021 but early compliance was permitted. The Company adopted the amended rules issued by the SEC in its Release No. 33-10762 in the first quarter of 2020. Accordingly, the Company has already adopted the amendments under this ASU, and the disclosures related to guarantor financial information have been omitted from the Notes to the Consolidated Financial Statements and included under Part II, Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K for the year ended December 31, 2020.

Company’s existing operations.

1715

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

3. Business acquisitions (Continued)

~~(a)~~Acquisition-related costs of $1,177 have been included in selling, general and administrative expenses as incurred. In connection with the acquisition, the Company also acquired certain assets with a value of $5,629 and assumed certain liabilities amounting to $1,852. The agreement with the sellers provides a full indemnity to the Company for all pre-closing income and non-income tax liabilities up to a maximum of the purchase consideration, including interest and penalties thereon. The Company would not be financially or materially affected by any liabilities that may arise from such exposures.

Accordingly, the Company recognized an indemnification asset of $278 based on the information that was available at the date of the acquisition, which is included in the assets taken over by the Company. The results of operations of the acquired business and the fair value of the acquired assets and assumed liabilities are included in the Company’s consolidated financial statements with effect from the date of the acquisition.

(b) Enquero Inc

On December 31, 2020, the Company acquired 100% of the outstanding equity interests in Enquero Inc, a California corporation, and certain affiliated entities in India, the Netherlands and Canada (collectively referred to as “Enquero”) for total purchase consideration of $148,797. This amount represents cash consideration of $137,166, net of cash acquired of $11,631. The total purchase consideration paid by the Company to the sellers on the closing date was $141,938. No portion of the purchase consideration is outstanding as of September 30, 2021. The Company is evaluating adjustments related to certain income and other taxes, which, when determined, may result in the recognition of additional assets or liabilities as of the acquisition date. The measurement period will not exceed one year from the acquisition date.March 31, 2022. This acquisition increased the scale and depth of the Company’s data and analytics capabilities and enhanced the Company’s ability to accelerate the digital transformation journeys of its clients through cloud technologies and advanced data analytics.

In connection with this acquisition, the Company recorded $49,000 in customer-related intangibles, $9,500 in marketing-related intangibles and $1,400 in technology-related intangibles, which have a weighted average amortization period of four years. Goodwill arising from the acquisition amounting to ~~$86,561~~$87,874 has been allocated using a relative fair value allocation method to each of the Company’s reporting segments as follows: to the ~~Banking, Capital Markets and Insurance (“BCMI”)~~BCMI segment in the amount of ~~$2,556,~~$2,594, to the ~~Consumer Goods, Retail, Life Sciences and Healthcare (“CGRLH”)~~CGRLH segment in the amount of ~~$22,211~~$22,548 and to the ~~High Tech, Manufacturing and Services (“HMS”)~~HMS segment in the amount of ~~$61,794.~~$62,732. The goodwill arising from this acquisition is not deductible for income tax purposes. The goodwill represents primarily the acquired capabilities and other benefits expected to result from combining the acquired operations with the Company’s existing operations.

Acquisition-related costs of $1,590 have been included in selling, general and administrative expenses as incurred. In connection with the transaction, the Company also acquired certain assets with a value of ~~$32,759,~~$32,879, assumed certain liabilities amounting to ~~$17,113~~$17,232 and recognized a net deferred tax liability of ~~$13,310.~~$14,343. The agreement with the sellers provides a full indemnity to the Company for all pre-closing income and non-income tax liabilities up to a maximum of the purchase consideration, including interest and penalties thereon. The Company would not be financially or materially affected by any liabilities that may arise from such exposures.

Accordingly, the Company recognized an indemnification asset of ~~$5,848~~$5,968 based on the information that was available at the date of the acquisition, which is included in the assets taken over by the Company. The results of operations of the acquired business and the fair value of the acquired assets and assumed liabilities are included in the Company’s consolidated financial statements with effect from the date of the acquisition.

~~(b)~~(c) SomethingDigital.Com LLC

On October 5, 2020, the Company acquired 100% of the outstanding equity/limited liability company interests in SomethingDigital.Com LLC, a New York limited liability company, for total purchase consideration of $57,451. This amount represents cash consideration of $56,073, net of cash acquired of $1,378. The total purchase consideration paid by the Company to the sellers on the closing date was $57,704, resulting in a recoverable of ~~$253, which was received in~~$253. No portion of the ~~three months ended~~purchase consideration is outstanding as of March 31, ~~2021.~~ 2022.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

3. Business acquisitions (Continued)

This acquisition supported the Company’s strategy to integrate experience and process innovation to help clients on their digital transformation journeys and expanded on the Company’s existing experience capabilities to support end-to-end digital commerce solutions, both business-to-business and business-to-consumer. Additionally, this acquisition expanded the Company’s capabilities into Magento Commerce, which powers Adobe Commerce Cloud, and Shopify Plus, a cloud-based ~~ecommerce~~e-commerce platform for high volume merchants.

In connection with this acquisition, the Company recorded $11,900 in customer-related intangibles and $3,500 in marketing-related intangibles which have a weighted average amortization period of four years. Goodwill arising from the acquisition amounting to $36,926 has been allocated using a relative fair value allocation method to 2 of the Company’s reporting segments as follows: to the CGRLH segment in the amount of $30,373 and to the HMS segment in the amount of $6,553. Of the total goodwill arising from this acquisition, $35,084 is deductible for income tax purposes.

The goodwill represents primarily the acquired capabilities and other benefits expected to result from combining the acquired operations with those of the Company’s existing operations.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~3. Business acquisitions (Continued)~~

Acquisition-related costs of $1,060 have been included in selling, general and administrative expenses as incurred. In connection with the transaction, the Company also acquired certain assets with a value of $9,538, assumed certain liabilities amounting to $4,494 and recognized a net deferred tax asset of $81. The results of operations of the acquired business and the fair value of the acquired assets and assumed liabilities are included in the Company’s consolidated financial statements with effect from the date of the acquisition.

~~(c)~~(d) Rightpoint Consulting, LLC

On November 12, 2019, the Company acquired 100% of the outstanding equity/limited liability company interests in Rightpoint Consulting, LLC, an Illinois limited liability company, and certain affiliated entities in the United States and India (collectively referred to as “Rightpoint”) for total purchase consideration of $270,669. This amount includes cash consideration of $268,170, net of cash acquired of $2,499. The total purchase consideration paid by the Company to the sellers on the closing date was $248,470, resulting in a payable of $22,199. ~~$5,166~~$5,406 of the total purchase consideration remains payable as of ~~September 30, 2021.~~March 31, 2022. This acquisition expanded the Company’s capabilities in improving customer experience.

The securities purchase agreement between the Company and the selling equity holders of Rightpoint provided certain of the selling equity holders the option to elect to either (a) receive 100% consideration in cash at the closing date for their limited liability company interests and vested options or (b) “roll over” and retain 25% of their Rightpoint limited liability company interests and vested options for a three-year rollover period and receive cash consideration at closing for the re~~maining~~remaining 75% of their Rightpoint limited liability company interests and vested options. Certain selling equity holders elected to receive deferred, variable earn-out consideration with an estimated value of $21,500 over the rollover period of three years.

The amount of deferred earn-out consideration ultimately payable by the Company to the selling equity holders of Rightpoint will be based on the future revenue multiple of the acquired business. Additionally, under the purchase agreement the selling equity holders are obligated to sell their rollover interests to the Company. Accordingly, the Company has obtained control over 100% of the outstanding equity/limited liability company interests of Rightpoint as of November 12, 2019. See Note 6,5, “Fair value measurements,” for additional details.

In connection with this acquisition, the Company recorded $46,000 in customer-related intangibles and $29,000 in marketing-related intangibles which have a weighted average amortization period of five years. Goodwill arising from the acquisition amounting to $177,181 has been allocated using a relative fair value allocation method to each of the Company’s reporting segments as follows: to the BCMI segment in the amount of $16,983, to the CGRLH segment in the amount of $42,993 and to the HMS segment in the amount of $117,205. Of the total goodwill arising from this acquisition, $91,929 is deductible for income tax purposes. The goodwill represents primarily the acquired capabilities and other benefits expected to result from combining the acquired operations with those of the Company.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

3. Business acquisitions (Continued)

Acquisition-related costs of $7,385 have been included in selling, general and administrative expenses as incurred. In connection with the transaction, the Company also acquired certain assets with a value of $39,140, assumed certain liabilities amounting to $22,295 and recognized a net deferred tax liability of $1,643. The results of operations of the acquired business and the fair value of the acquired assets and assumed liabilities are included in the Company’s consolidated financial statements with effect from the date of the acquisition.

~~4. Cash and cash equivalents~~

As of December 31, 2020 As of September 30, 2021
Cash and other bank balances 680,440 922,475
Total $ 680,440 $ 922,475

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

5.4. Accounts receivable, net of allowance for credit losses

~~Accounts receivable were $908,727 and $980,698 and allowance for credit losses were $27,707 and $29,527, resulting in net accounts receivable balances of $881,020 and $951,171as of December 31, 2020 and September 30, 2021, respectively.~~

The following table provides details of the Company’s allowance for credit losses on accounts receivable:


		Year ended December 31, 2020		Nine months ended September 30, 2021			Year ended December 31, 2021		Three months ended March 31, 2022
Opening balance as of January 1	Opening balance as of January 1	$	29,969	$	27,707	Opening balance as of January 1	$	27,707	$	24,329
Transition period adjustment on accounts receivables (through retained earnings) pursuant to adoption of ASC 326		4,185		—
Adjusted balance as of January 1		$	34,154	$	27,707
Additions due to acquisitions	Additions due to acquisitions	200		—		Additions due to acquisitions	—		—
Additions charged/reversal released to cost and expense	Additions charged/reversal released to cost and expense	3,307		2,953		Additions charged/reversal released to cost and expense	910		(24)
Deductions/effect of exchange rate fluctuations	Deductions/effect of exchange rate fluctuations	(9,954)		(1,133)		Deductions/effect of exchange rate fluctuations	(4,288)		(2,367)
Closing balance	Closing balance	$	27,707	$	29,527	Closing balance	$	24,329	$	21,938

Accounts receivable were $912,071 and $993,299, and allowances for credit losses were $24,329 and $21,938, resulting in net accounts receivable balances of $887,742 and $971,361as of December 31, 2021 and March 31, 2022, respectively.

In addition, deferred billings were ~~$28,491~~$48,071 and ~~$14,532~~$48,613 and ~~allowance~~allowances for credit losses on deferred billings were ~~$3,134~~$3,711 and ~~$2,593,~~$3,272, resulting in net deferred billings balances of ~~$25,357~~$44,360 and ~~$11,939~~$45,341 as of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, respectively.

Total credit losses on deferred billings of $3,134 as of December 31, 2020 includes $734 as a transition date adjustment through retained earnings pursuant to the adoption of ASC 326 and $2,400 as a charge for the year ended December 31, 2020. During the ~~nine~~three months ended ~~September 30,~~March 31, 2021 and 2022 the Company recorded a release of $541 and $439, respectively, to cost and expense on account of credit losses on deferred billings. Deferred billings, net of related ~~allowance~~allowances for credit losses, are included under ~~��other~~“other assets” in the Company's consolidated balance sheet as of December 31, ~~2020~~2021 and ~~September 30, 2021.~~

March 31, 2022.

2018

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

5. Fair value measurements

The Company measures certain financial assets and liabilities, including derivative instruments, at fair value on a recurring basis. The fair value measurements of these financial assets and liabilities were determined using the following inputs as of December 31, ~~2020~~2021 and ~~September 30, 2021:~~March 31, 2022:


		As of December 31, 2020									As of December 31, 2021
		Fair Value Measurements at Reporting Date Using									Fair Value Measurements at Reporting Date Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Other Unobservable Inputs					Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Other Unobservable Inputs
		Total		(Level 1)		(Level 2)		(Level 3)			Total		(Level 1)		(Level 2)		(Level 3)
Assets	Assets									Assets
Derivative instruments (Note a, c)	Derivative instruments (Note a, c)	$	27,709	$	—	$	27,709	$	—	Derivative instruments (Note a, c)	$	34,070	$	—	$	34,070	$	—
Deferred compensation plan assets (Note a, e)	Deferred compensation plan assets (Note a, e)	26,832		—		—		26,832		Deferred compensation plan assets (Note a, e)	38,584		—		—		38,584
Total	Total	$	54,541	$	—	$	27,709	$	26,832	Total	$	72,654	$	—	$	34,070	$	38,584
Liabilities	Liabilities									Liabilities
Earn-out Consideration (Note b, d)		$	8,272	$	—	$	—	$	8,272
Earn-out consideration (Note b, d)										Earn-out consideration (Note b, d)	$	5,406	$	—	$	—	$	5,406
Derivative instruments (Note b, c)	Derivative instruments (Note b, c)	40,981		—		40,981		—		Derivative instruments (Note b, c)	15,254		—		15,254		—
Deferred compensation plan liability (Note b, f)	Deferred compensation plan liability (Note b, f)	26,390		—		—		26,390		Deferred compensation plan liability (Note b, f)	38,007		—		—		38,007
Total	Total	$	75,643	$	—	$	40,981	$	34,662	Total	$	58,667	$	—	$	15,254	$	43,413


		As of September 30, 2021									As of March 31, 2022
		Fair Value Measurements at Reporting Date Using									Fair Value Measurements at Reporting Date Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Other Unobservable Inputs					Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Other Unobservable Inputs
		Total		(Level 1)		(Level 2)		(Level 3)			Total		(Level 1)		(Level 2)		(Level 3)
Assets	Assets									Assets
Derivative instruments (Note a, c)	Derivative instruments (Note a, c)	$	22,931	$	—	$	22,931	$	—	Derivative instruments (Note a, c)	$	31,857	$	—	$	31,857	$	—
Deferred compensation plan assets (Note a, e)	Deferred compensation plan assets (Note a, e)	36,306		—		—		36,306		Deferred compensation plan assets (Note a, e)	43,320		—		—		43,320
Total	Total	$	59,237	$	—	$	22,931	$	36,306	Total	$	75,177	$	—	$	31,857	$	43,320
Liabilities	Liabilities									Liabilities
Earn-out consideration (Note b, d)	Earn-out consideration (Note b, d)	$	6,156	$	—	$	—	$	6,156	Earn-out consideration (Note b, d)	$	5,406	$	—	$	—	$	5,406
Derivative instruments (Note b, c)	Derivative instruments (Note b, c)	22,828		—		22,828		—		Derivative instruments (Note b, c)	13,189		—		13,189		—
Deferred compensation plan liability (Note b, f)	Deferred compensation plan liability (Note b, f)	35,715		—		—		35,715		Deferred compensation plan liability (Note b, f)	42,554		—		—		42,554
Total	Total	$	64,699	$	—	$	22,828	$	41,871	Total	$	61,149	$	—	$	13,189	$	47,960

(a)~~Included~~Derivative assets are included in “prepaid expenses and other current assets” and “other assets.” Deferred compensation plan assets are included in “other assets” in the consolidated balance sheets.

(b)Included in “accrued expenses and other current liabilities” and “other liabilities” in the consolidated balance sheets.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

5. Fair value measurements (Continued)

(c)The Company values its derivative instruments based on market observable inputs, including both forward and spot prices for the relevant currencies and interest rate indices for relevant interest rates. The quotes are taken from an independent market database.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~6. Fair value measurements (Continued)~~

(d)The fair value of earn-out consideration, calculated as the present value of expected future payments to be made to the sellers of acquired businesses, was derived by estimating the future financial performance of the acquired businesses using the earn-out formula and performance targets specified in each purchase agreement and adjusting the result to reflect the Company’s estimate of the likelihood of achievement of such targets. Given the significance of the unobservable inputs, the valuations are classified in level 3 of the fair value hierarchy.

(e)Deferred compensation plan assets consist of life insurance policies held under a Rabbi Trust. Assets held in the Rabbi Trust are valued based on the cash surrender value of the insurance contract, which is determined based on the fair value of the underlying assets included in the insurance portfolio and are therefore classified within level 3 of the fair value hierarchy.

(f)The fair value of the deferred compensation plan liability is derived based on the fair value of the underlying assets in the insurance policies and is therefore classified within level 3 of the fair value hierarchy.

The following table provides a roll-forward of the fair value of earn-out consideration categorized as level 3 in the fair value hierarchy for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021:~~2022:

Three months ended September 30, Nine months ended September 30,
2020 2021 2020 2021
Opening balance $ 21,935 $ 5,716 $ 22,184 $ 8,272
Payments made on earn-out consideration (Note a) — — — (2,556)
Change in fair value of earn-out consideration (Note b) (3,773) — (4,452) —
Others (Note c) — 440 430 440
Closing balance $ 18,162 $ 6,156 $ 18,162 $ 6,156


	Three months ended March 31,
	2021		2022
Opening balance	$	8,272	$	5,406
Closing balance	$	8,272	$	5,406

~~(a)~~Includes an interest payment on earn-out consideration in excess of the acquisition date fair value, which is included in “cash flows from operating activities” amounting to $0 for the three and nine months ended September 30, 2020 and $440 for the three and nine months ended September 30, 2021.

~~(b)Changes in the fair value of earn-out consideration are reported in “other operating (income) expense, net” in the consolidated statements of income.~~

~~(c)~~“Others” is comprised of interest expense included in “interest income (expense), net” and the impact of changes in foreign exchange reported in “foreign exchange gains (losses), net” in the consolidated statements of income. This also includes a cumulative translation adjustment reported as a component of “other comprehensive income (loss).”

The following table provides a roll-forward of the fair value of deferred compensation plan assets categorized as level 3 in the fair value hierarchy for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021:~~2022:


		Three months ended September 30,				Nine months ended September 30,					Three months ended March 31,
		2020		2021		2020		2021			2021		2022
Opening balance	Opening balance	$	21,837	$	35,533	$	11,208	$	26,832	Opening balance	$	26,832	$	38,584
Additions (net of redemption)	Additions (net of redemption)	639		857		10,500		6,816		Additions (net of redemption)	5,014		7,088
Change in fair value of deferred compensation plan assets (Note a)	Change in fair value of deferred compensation plan assets (Note a)	1,204		(84)		1,972		2,658		Change in fair value of deferred compensation plan assets (Note a)	861		(2,352)
Closing balance	Closing balance	$	23,680	$	36,306	$	23,680	$	36,306	Closing balance	$	32,707	$	43,320

(a)Changes in the fair value of plan assets are reported in “other income (expense), net” in the consolidated statements of income.

2220

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

6.5. Fair value measurements (Continued)

The following table provides a roll-forward of the fair value of deferred compensation liabilities categorized as level 3 in the fair value hierarchy for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021:~~2022:


		Three months ended September 30,				Nine months ended September 30,					Three months ended March 31,
		2020		2021		2020		2021			2021		2022
Opening balance	Opening balance	$	21,375	$	35,034	$	10,943	$	26,390	Opening balance	$	26,390	$	38,007
Additions (net of redemption)	Additions (net of redemption)	792		840		10,367		6,799		Additions (net of redemption)	5,014		6,913
Change in fair value of deferred compensation plan liabilities (Note a)	Change in fair value of deferred compensation plan liabilities (Note a)	1,085		(159)		1,942		2,526		Change in fair value of deferred compensation plan liabilities (Note a)	803		(2,366)
Closing balance	Closing balance	$	23,252	$	35,715	$	23,252	$	35,715	Closing balance	$	32,207	$	42,554

(a)Changes in the fair value of deferred compensation plan liabilities are reported in “selling, general and administrative expenses” in the consolidated statements of income.

7.6. Derivative financial instruments

The Company is exposed to the risk of rate fluctuations on its foreign currency assets and liabilities and on foreign currency denominated forecasted cash flows and interest rates. The Company has established risk management policies, including the use of derivative financial instruments to hedge foreign currency assets and liabilities, foreign currency denominated forecasted cash flows and interest rate risk. These derivative financial instruments are largely deliverable, non-deliverable forward foreign exchange contracts, treasury rate locks and interest rate swaps. The Company enters into these contracts with counterparties that are banks or other financial institutions, and the Company considers the risk of non-performance by such counterparties not to be material. The forward foreign exchange contracts and interest rate swaps mature during a period of up to 3945 months and the forecasted transactions are expected to occur during the same period.

The following table presents the aggregate notional principal amounts of outstanding derivative financial instruments together with the related balance sheet exposure:


		Notional principal amounts (note a)				Balance sheet exposure asset (liability) (note b)					Notional principal amounts (note a)				Balance sheet exposure asset (liability) (note b)
		As of December 31, 2020		As of September 30, 2021		As of December 31, 2020		As of September 30, 2021			As of December 31, 2021		As of March 31, 2022		As of December 31, 2021		As of March 31, 2022
Foreign exchange forward contracts denominated in:	Foreign exchange forward contracts denominated in:									Foreign exchange forward contracts denominated in:
United States Dollars (sell) Indian Rupees (buy)	United States Dollars (sell) Indian Rupees (buy)	$	1,150,000	$	1,022,500	$	15,207	$	13,564	United States Dollars (sell) Indian Rupees (buy)	$	1,348,600	$	1,498,700	$	26,247	$	17,014
United States Dollars (sell) Mexican Peso (buy)	United States Dollars (sell) Mexican Peso (buy)	17,500		13,000		716		(130)		United States Dollars (sell) Mexican Peso (buy)	23,750		20,500		140		1,022
United States Dollars (sell) Philippines Peso (buy)	United States Dollars (sell) Philippines Peso (buy)	67,200		96,750		1,332		(3,078)		United States Dollars (sell) Philippines Peso (buy)	75,600		73,200		(2,215)		(2,744)
Euro (sell) United States Dollars (buy)	Euro (sell) United States Dollars (buy)	96,651		73,954		(5,659)		963		Euro (sell) United States Dollars (buy)	120,994		123,884		2,634		3,368
Singapore Dollars (buy) United States Dollars (sell)	Singapore Dollars (buy) United States Dollars (sell)	10,153		10,153		66		(237)		Singapore Dollars (buy) United States Dollars (sell)	3,655		3,655		65		48
Euro (sell) Romanian Leu (buy)	Euro (sell) Romanian Leu (buy)	29,489		27,833		(22)		(104)		Euro (sell) Romanian Leu (buy)	47,506		45,214		(233)		(79)
Japanese Yen (sell) Chinese Renminbi (buy)	Japanese Yen (sell) Chinese Renminbi (buy)	19,230		4,431		473		603		Japanese Yen (sell) Chinese Renminbi (buy)	10,440		7,400		202		656
United States Dollars (sell) Chinese Renminbi (buy)										United States Dollars (sell) Chinese Renminbi (buy)	45,000		33,750		120		492
Pound Sterling (sell) United States Dollars (buy)										Pound Sterling (sell) United States Dollars (buy)	49,031		40,738		545		1,285
United States Dollars (sell) Hungarian Font (buy)	United States Dollars (sell) Hungarian Font (buy)	30,000		21,900		904		(722)		United States Dollars (sell) Hungarian Font (buy)	39,000		33,500		(2,174)		(1,484)
Hungarian Font (Sell) Euro (buy)	Hungarian Font (Sell) Euro (buy)	10,444		9,857		61		(93)		Hungarian Font (Sell) Euro (buy)	2,828		2,791		(17)		67
Australian Dollars (sell) Indian Rupees (buy)	Australian Dollars (sell) Indian Rupees (buy)	140,525		80,685		(7,670)		546		Australian Dollars (sell) Indian Rupees (buy)	97,053		87,736		1,234		(1,969)
Pound Sterling (sell) United States Dollar (buy)		—		24,955		—		766
Interest rate swaps (floating to fixed)	Interest rate swaps (floating to fixed)	488,022		467,107		(18,680)		(11,975)		Interest rate swaps (floating to fixed)	460,135		453,163		(7,732)		992
						$	(13,272)	$	103						$	18,816	$	18,668

2321

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

7.6. Derivative financial instruments (Continued)

(a)Notional amounts are key elements of derivative financial instrument agreements but do not represent the amount exchanged by counterparties and do not measure the Company’s exposure to credit, foreign exchange, interest rate or market risks. However, the amounts exchanged are based on the notional amounts and other provisions of the underlying derivative financial instrument agreements. Notional amounts are denominated in U.S. dollars.

(b)Balance sheet exposure is denominated in U.S. dollars and denotes the mark-to-market impact of the derivative financial instruments on the reporting date.

FASB guidance on derivatives and hedging requires companies to recognize all derivative instruments as either assets or liabilities at fair value in the balance sheet. In accordance with the FASB guidance on derivatives and hedging, the Company designates foreign exchange forward contracts, interest rate swaps and treasury rate locks as cash flow hedges. Foreign exchange forward contracts are entered into to cover the effects of future exchange rate variability on forecasted revenues and purchases of services, and interest rate swaps and treasury rate locks are entered into to cover interest rate fluctuation risk. In addition to this program, the Company uses derivative instruments that are not accounted for as hedges under the FASB guidance in order to hedge foreign exchange risks related to balance sheet items, such as receivables and intercompany borrowings, that are denominated in currencies other than the Company’s underlying functional currency.

The fair value of the Company’s derivative instruments and their location in the Company’s financial statements are summarized in the table below:


		Cash flow hedges				Non-designated					Cash flow hedges				Non-designated
		As of December 31, 2020		As of September 30, 2021		As of December 31, 2020		As of September 30, 2021			As of December 31, 2021		As of March 31, 2022		As of December 31, 2021		As of March 31, 2022
Assets	Assets									Assets
Prepaid expenses and other current assets	Prepaid expenses and other current assets	$	16,188	$	11,700	$	5,357	$	1,200	Prepaid expenses and other current assets	$	16,064	$	17,022	$	3,130	$	867
Other assets	Other assets	$	6,164	$	10,031	$	—	$	—	Other assets	$	14,876	$	13,968	$	—	$	—

Liabilities	Liabilities									Liabilities
Accrued expenses and other current liabilities	Accrued expenses and other current liabilities	$	16,387	$	13,332	$	3,785	$	1,982	Accrued expenses and other current liabilities	$	11,408	$	9,105	$	1,090	$	2,606
Other liabilities	Other liabilities	$	16,886	$	7,474	$	3,923	$	40	Other liabilities	$	2,756	$	1,478	$	—	$	—

Cash flow hedges

For derivative instruments that are designated and qualify as cash flow hedges, the effective portion of the gain (loss) on the derivative instrument is reported as a component of other comprehensive income (loss) and reclassified into earnings in the same period or periods during which the hedged transaction is recognized in the consolidated statements of income. Gains (losses) on the derivatives, representing either hedge ineffectiveness or hedge components excluded from the assessment of effectiveness, are recognized in earnings as incurred.

The Company executed a treasury rate lock agreement for $350,000 in connection with future interest payments to be made on its senior notes issued by Genpact Luxembourg S.à r.l. (“Genpact Luxembourg”) and Genpact USA, Inc. (“Genpact USA”), both wholly-owned subsidiaries of the Company, in March 2021 (the “2021 Senior Notes”), and the treasury rate lock was designated as a cash flow hedge. The treasury rate lock agreement was terminated on March 23, 2021 and a deferred gain was recorded in accumulated other comprehensive income and is being amortized to interest expense over the life of the 2021 Senior Notes. The remaining gain to be amortized related to the treasury rate lock agreement as of ~~September 30, 2021~~March 31, 2022 was ~~$733.~~$652.

2422

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

7.6. Derivative financial ~~instruments(Continued)~~instruments (Continued)

In connection with cash flow hedges, the gains (losses) recorded as a component of other comprehensive income (loss) (“OCI”), and the related tax effects are summarized below:

Three months ended September 30,
2020 2021
Before
tax
Amount Tax
(Expense)
or Benefit* Net of
tax
Amount Before
tax
Amount Tax
(Expense)
or Benefit* Net of
tax
Amount
Opening balance $ (54,335) $ 9,994 $ (44,341) $ (7,883) $ 1,355 $ (6,528)
Net gains (losses) reclassified into statement of income on completion of hedged transactions (3,996) 1,029 (2,967) 2,443 (526) 1,917
Changes in fair value of effective portion of outstanding derivatives, net 20,550 (3,661) 16,889 11,984 (2,278) 9,706
Gain/(loss) on cash flow hedging derivatives, net 24,546 (4,690) 19,856 9,541 (1,752) 7,789
Closing balance $ (29,789) $ 5,304 $ (24,485) $ 1,658 $ (397) $ 1,261


	Three months ended March 31,
	2021						2022
	Before tax Amount		Tax (Expense) or Benefit		Net of tax Amount		Before tax Amount		Tax (Expense) or Benefit		Net of tax Amount
Opening balance	$	(10,921)	$	1,861	$	(9,060)	$	17,468	$	(3,404)	$	14,064
Net gains (losses) reclassified into statement of income on completion of hedged transactions	2,074		(466)		1,608		648		(151)		497
Changes in fair value of effective portion of outstanding derivatives, net	4,922		(1,233)		3,689		4,239		(869)		3,370
Gain (loss) on cash flow hedging derivatives, net	2,848		(767)		2,081		3,591		(718)		2,873
Closing balance	$	(8,073)	$	1,094	$	(6,979)	$	21,059	$	(4,122)	$	16,937

Nine months ended September 30,
2020 2021
Before
tax
Amount Tax
(Expense)
or Benefit* Net of
tax
Amount Before
tax
Amount Tax
(Expense)
or Benefit* Net of
tax
Amount
Opening balance $ (4,126) $ (1,466) $ (5,592) $ (10,921) $ 1,861 $ (9,060)
Net gains (losses) reclassified into statement of income on completion of hedged transactions (4,909) 722 (4,187) 6,361 (1,463) 4,898
Changes in fair value of effective portion of outstanding derivatives, net (30,572) 7,492 (23,080) 18,940 (3,721) 15,219
Gain/(loss) on cash flow hedging derivatives, net (25,663) 6,770 (18,893) 12,579 (2,258) 10,321
Closing balance $ (29,789) $ 5,304 $ (24,485) $ 1,658 $ (397) $ 1,261

*The tax (expense) benefit includes the effect of novating certain hedging instruments as part of an intercompany transfer.

The gains or losses recognized in other comprehensive income (loss) and their effects on financial performance are summarized below:


Derivatives in Cash Flow Hedging Relationships	Derivatives in Cash Flow Hedging Relationships	Amount of Gain (Loss) recognized in OCI on Derivatives (Effective Portion)								Location of Gain (Loss) reclassified from OCI into Statement of Income (Effective Portion)	Amount of Gain (Loss) reclassified from OCI into Statement of Income (Effective Portion)								Derivatives in Cash Flow Hedging Relationships	Amount of Gain (Loss) recognized in OCI on Derivatives (Effective Portion)				Location of Gain (Loss) reclassified from OCI into Statement of Income (Effective Portion)	Amount of Gain (Loss) reclassified from OCI into Statement of Income (Effective Portion)
		Three months ended September 30,				Nine months ended September 30,					Three months ended September 30,				Nine months ended September 30,					Three months ended March 31,					Three months ended March 31,
		2020		2021		2020		2021			2020		2021		2020		2021			2021		2022			2021		2022
Forward foreign exchange contracts	Forward foreign exchange contracts	$	20,518	$	12,175	$	(10,609)	$	17,457	Revenue	$	62	$	416	$	3,973	$	515	Forward foreign exchange contracts	$	3,083	$	(2,592)	Revenue	$	(145)	$	296
Interest rate swaps	Interest rate swaps	32		(191)		(19,963)		667		Cost of revenue	(1,571)		3,160		(4,833)		9,288		Interest rate swaps	1,023		6,831		Cost of revenue	3,312		1,654
Treasury rate lock	Treasury rate lock	—		—		—		816		Selling, general and administrative expenses	(440)		849		(1,310)		2,513		Treasury rate lock	816		—		Selling, general and administrative expenses	901		551
										Interest expense	(2,047)		(1,982)		(2,739)		(5,955)							Interest expense	(1,994)		(1,853)
		$	20,550	$	11,984	$	(30,572)	$	18,940		$	(3,996)	$	2,443	$	(4,909)	$	6,361		$	4,922	$	4,239		$	2,074	$	648

There were no gains (losses) recognized in the statement of income on the ineffective portion of derivatives and excluded from effectiveness testing for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, respectively.

2523

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

7.6. Derivative financial ~~instruments(Continued)~~instruments (Continued)

Non-designated Hedges


			Amount of Gain (Loss) recognized in Statement of Income on Derivatives										Amount of Gain (Loss) recognized in Statement of Income on Derivatives
			Three months ended September 30,				Nine months ended September 30,						Three months ended March 31,
Derivatives not designated as hedging instruments	Derivatives not designated as hedging instruments	Location of Gain (Loss) recognized in Statement of Income on Derivatives	2020		2021		2020		2021		Derivatives not designated as hedging instruments	Location of Gain (Loss) recognized in Statement of Income on Derivatives	2021		2022
Forward foreign exchange contracts (Note a)	Forward foreign exchange contracts (Note a)	Foreign exchange gains (losses), net	$	7,136	$	3,938	$	(6,698)	$	8,775	Forward foreign exchange contracts (Note a)	Foreign exchange gains (losses), net	$	1,611	$	(3,522)
Forward foreign exchange contracts (Note b)		Foreign exchange gains (losses), net	—		—		3,963		—
			$	7,136	$	3,938	$	(2,735)	$	8,775			$	1,611	$	(3,522)

(a)These forward foreign exchange contracts were entered into to hedge fluctuations in foreign exchange rates for recognized balance sheet items such as receivables and intercompany borrowings, and were not originally designated as hedges under FASB guidance on derivatives and hedging. Realized gains (losses) and changes in the fair value of these derivatives are recorded in foreign exchange gains (losses), net in the consolidated statements of income.

~~(b)~~These forward foreign exchange contracts were initially designated as cash flow hedges under ASC guidance on derivatives and hedging. These contracts were terminated because certain forecasted transactions were no longer expected to occur and therefore hedge accounting was no longer applied. Subsequently the realized gains (losses) are recorded in foreign exchange gains (losses) net in the consolidated statements of income.

In connection with the COVID-19 pandemic, the Company has reevaluated its hedging arrangements. The Company has considered the effect of changes, if any, in both counterparty credit risk and the Company’s own non-performance risk while assessing hedge effectiveness and measuring hedge ineffectiveness. The Company believes that its hedges continue to be effective after taking into account the expected impact of the COVID-19 pandemic on the Company’s hedged transactions.

8.7. Prepaid expenses and other current assets

Prepaid expenses and other current assets consist of the following:


		As of December 31, 2020		As of September 30, 2021			As of December 31, 2021		As of March 31, 2022
Advance income and non-income taxes	Advance income and non-income taxes	$	73,008	$	106,192	Advance income and non-income taxes	$	28,075	$	43,065
Contract asset (Note 20)		9,035		9,942
Contract asset (Note 19)						Contract asset (Note 19)	8,506		10,396
Prepaid expenses	Prepaid expenses	32,375		40,738		Prepaid expenses	38,528		45,713
Derivative instruments	Derivative instruments	21,545		12,900		Derivative instruments	19,194		17,889
Employee advances	Employee advances	2,636		4,259		Employee advances	2,797		3,060
Deposits	Deposits	8,774		5,169		Deposits	5,839		4,910
Advances to suppliers	Advances to suppliers	2,716		1,000		Advances to suppliers	804		717
Others	Others	37,319		21,398		Others	30,698		25,863
		$	187,408	$	201,598		$	134,441	$	151,613

2624

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

9.8. Property, plant and equipment, net

The following table provides the gross and net amount of property, plant and equipment:


		As of December 31, 2020		As of September 30, 2021			As of December 31, 2021		As of March 31, 2022
Property, plant and equipment, gross	Property, plant and equipment, gross	$	792,463	$	802,488	Property, plant and equipment, gross	$	818,452	$	812,103
Less: Accumulated depreciation, amortization and impairment		(561,341)		(594,568)
Less: Accumulated depreciation and amortization						Less: Accumulated depreciation and amortization	(603,363)		(609,396)
Property, plant and equipment, net	Property, plant and equipment, net	$	231,122	$	207,920	Property, plant and equipment, net	$	215,089	$	202,707

Depreciation expense on property, plant and equipment for the ~~nine months ended September 30, 2020 and 2021 was $50,863 and $46,305, respectively, and for the~~ three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021~~2022 was ~~$17,257~~$17,128 and ~~$14,131,~~$14,530, respectively. Computer software amortization for the ~~nine months ended September 30, 2020 and 2021 was $7,399 and $4,469, respectively, and for the~~ three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021~~2022 was ~~$1,889~~$1,460 and ~~$1,461,~~$1,317, respectively. The Company recorded a write-down to certain property, plant and equipment during the three months ended ~~September 30, 2020 and nine months ended September 30, 2020 and~~March 31, 2021, as described in Note ~~10.~~9.

~~10.~~9. Goodwill and intangible assets

The following table presents the changes in goodwill for the year ended December 31, ~~2020~~2021 and ~~nine~~three months ended ~~September 30, 2021:~~March 31, 2022:


		For the year ended December 31, 2020	For the nine months ended September 30, 2021		For the year ended December 31, 2021	For the three months ended March 31, 2022
Opening balance	Opening balance	1,574,466	1,695,688	Opening balance	1,695,688	1,731,027
Goodwill relating to acquisitions consummated during the period	Goodwill relating to acquisitions consummated during the period	123,595	—	Goodwill relating to acquisitions consummated during the period	44,216	—
Impact of measurement period adjustments	Impact of measurement period adjustments	(5,653)	(108)	Impact of measurement period adjustments	1,205	130
Effect of exchange rate fluctuations	Effect of exchange rate fluctuations	3,280	(9,896)	Effect of exchange rate fluctuations	(10,082)	(9,145)
Closing balance	Closing balance	1,695,688	1,685,684	Closing balance	1,731,027	1,722,012

The following table presents the changes in goodwill by reporting unit for the year ended December 31, ~~2020:~~2021:


		BCMI	CGRLH	HMS	Total		BCMI	CGRLH	HMS	Total
Opening balance	Opening balance	417,213	555,130	602,123	1,574,466	Opening balance	420,172	607,574	667,942	1,695,688
Goodwill relating to acquisitions consummated during the period	Goodwill relating to acquisitions consummated during the period	2,559	52,612	68,424	123,595	Goodwill relating to acquisitions consummated during the period	4,167	7,032	33,017	44,216
Impact of measurement period adjustments	Impact of measurement period adjustments	(542)	(1,372)	(3,739)	(5,653)	Impact of measurement period adjustments	35	309	861	1,205
Effect of exchange rate fluctuations	Effect of exchange rate fluctuations	942	1,204	1,134	3,280	Effect of exchange rate fluctuations	(3,117)	(3,795)	(3,170)	(10,082)
Closing balance	Closing balance	420,172	607,574	667,942	1,695,688	Closing balance	421,257	611,120	698,650	1,731,027

The following table presents the changes in goodwill by reporting unit for the three months ended March 31, 2022:


	BCMI	CGRLH	HMS	Total
Opening balance	421,257	611,120	698,650	1,731,027
Goodwill relating to acquisitions consummated during the period	—	—	—	—
Impact of measurement period adjustments	12	21	97	130
Effect of exchange rate fluctuations	(2,923)	(3,443)	(2,779)	(9,145)
Closing balance	418,346	607,698	695,968	1,722,012

2725

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

~~10.~~9. Goodwill and intangible assets (Continued)

~~The following table presents the changes in goodwill by reporting unit for the nine months ended September 30, 2021:~~

BCMI CGRLH HMS Total
Opening balance 420,172 607,574 667,942 1,695,688
Goodwill relating to acquisitions consummated during the period — — — —
Impact of measurement period adjustments (3) (28) (77) (108)
Effect of exchange rate fluctuations (3,061) (3,726) (3,109) (9,896)
Closing balance 417,108 603,820 664,756 1,685,684

The total amount of goodwill deductible for tax purposes was ~~$296,046~~$326,795 and ~~$277,428~~$319,698 as of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, respectively.

The Company’s intangible assets are as follows:


		As of December 31, 2020						As of September 30, 2021							As of December 31, 2021						As of March 31, 2022
		Gross carrying amount		Accumulated amortization & Impairment		Net		Gross carrying amount		Accumulated amortization & Impairment		Net			Gross carrying amount		Accumulated amortization & Impairment		Net		Gross carrying amount		Accumulated amortization & Impairment		Net
Customer-related intangible assets	Customer-related intangible assets	$	478,189	$	359,652	$	118,537	$	474,041	$	385,494	$	88,547	Customer-related intangible assets	$	489,974	$	394,688	$	95,286	$	487,978	$	401,194	$	86,784
Marketing-related intangible assets	Marketing-related intangible assets	96,561		61,154		35,407		96,395		73,113		23,282		Marketing-related intangible assets	98,870		76,663		22,207		98,677		78,361		20,316
Technology-related intangible assets	Technology-related intangible assets	152,293		90,866		61,427		171,547		112,368		59,179		Technology-related intangible assets	171,772		119,630		52,142		172,749		125,700		47,049
Intangible assets under development		23,864		2,503		21,361		—		—		—
		$	750,907	$	514,175	$	236,732	$	741,983	$	570,975	$	171,008		$	760,616	$	590,981	$	169,635	$	759,404	$	605,255	$	154,149

Amortization expenses for intangible assets acquired as part of a business combination and disclosed in the consolidated statements of income under amortization of acquired intangible assets for the ~~nine months ended September 30, 2020 and 2021 were $31,673 and $44,624, respectively, and for the~~ three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021~~2022 were ~~$10,235~~$16,176 and ~~$13,898,~~$11,306, respectively.

Amortization expenses for internally-developed and other intangible assets disclosed in the consolidated statements of income under cost of revenue and selling, general and administrative expenses for the ~~nine months ended September 30, 2020 and 2021 were $20,932 and $18,841, respectively, and for the~~ three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021~~2022 were ~~$6,896~~$6,044 and ~~$6,919,~~$5,276, respectively.

During the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, the Company tested for recoverability certain customer-related and technology-related intangible assets, including those under development, and certain property, plant and equipment, as a result of changes in market trends and the Company’s investment strategy, including the Company's decisions to cease certain service offerings. Based on the results of this testing, the Company determined that the carrying values of the assets tested were not recoverable, and the Company recorded complete write-downs of the carrying values of these assets amounting to ~~$10,647 and $915 for the nine months ended September 30, 2020 and 2021, respectively, and $674~~$837 and $0 for the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, respectively. These write-downs have been recorded in “other operating (income) expense, net” in the consolidated statement of income.

The summary below represents the impairment charge recorded for various categories of assets during the three months ended March 31, 2021 and March 31, 2022:


	Three months ended March 31,
	2021		2022
Technology related intangibles	$	205	$	—
Total intangibles	$	205	$	—
Property, plant and equipment	$	632	$	—
Total property, plant and equipment	$	632	$	—
Grand total	$	837	$	—

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

10. ~~Goodwill and intangible assets (Continued)~~

~~The summary below represents the impairment charge recorded for various categories of assets during the three and nine months ended September 30, 2020 and September 30, 2021:~~

Three months ended September 30, Nine months ended September 30,
2020 2021 2020 2021
Technology related intangibles $ 347 $ — $ 4,878 $ 205
Customer related intangibles — — 1,239 —
Total Intangibles $ 347 $ — $ 6,117 $ 205
Property, plant and equipment $ 327 $ — $ 4,530 $ 710
Total Property, plant and equipment $ 327 $ — $ 4530 $ 710
Grand Total $ 674 $ — $ 10,647 $ 915

~~11.~~ Short-term borrowings

The Company has the following borrowing facilities:

a.Fund-based and non-fund-based credit facilities with banks, which are available for operational requirements in the form of overdrafts, letters of credit, guarantees and short-term loans. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the limits available were ~~$14,311~~$24,727 and ~~$20,209,~~$24,320, respectively, of which ~~$7,809~~$5,848 and ~~$4,206,~~$5,795, respectively, was utilized, constituting non-funded drawdown.

b.A fund-based and non-fund based revolving credit facility of $500,000, which the Company obtained through an amendment of its existing credit agreement on August 9, ~~2018, as described in Note 12. Prior to the amendment, the Company’s revolving credit facility was $350,000.~~2018. The amended credit facility expires on August 8, 2023. The funded drawdown amount under the Company’s revolving facilities bore interest at a rate equal to LIBOR plus a margin of 1.375% as of December 31, ~~2020~~2021 and ~~September 30, 2021.~~March 31, 2022. The unutilized amount on the revolving facilities bore a commitment fee of 0.20% as of December 31, ~~2020~~2021 and ~~September 30, 2021.~~March 31, 2022. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, a total of ~~$252,347~~$2,017 and ~~$2,017,~~$252,017, respectively, was utilized, of which ~~$250,000~~$0 and ~~$0,~~$250,000, respectively, constituted funded drawdown and ~~$2,347~~$2,017 and $2,017, respectively, constituted non-funded drawdown. The Company’s amended credit agreement contains certain customary covenants, including a maximum leverage covenant and a minimum interest coverage ratio. During the period ended December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the Company was in compliance with the financial covenants of the credit agreement.

~~12.~~11. Long-term debt

In August 2018, the Company amended its 2015 credit facility (“the 2015 Facility”), which was comprised of an $800,000 term loan and a $350,000 revolving credit facility. The amended facility is comprised of a $680,000 term loan, which represents the outstanding balance under the 2015 Facility as of the date of amendment, and a $500,000 revolving credit facility. The amended facility expires on August 8, 2023. The amendment did not result in a substantial modification of $550,814 of the outstanding term loan under the 2015 Facility. Further, as a result of the amendment, the Company extinguished the outstanding term loan under the 2015 Facility of $129,186 and obtained additional funding of $129,186, resulting in no change to the outstanding principal of the term loan under the amended facility. In connection with the amendment, the Company expensed $2,029, representing partial acceleration of the amortization of the existing unamortized debt issuance costs and an additional fee paid to the Company’s lenders related to the term loan. The overall borrowing capacity under the revolving credit facility increased from $350,000 to $500,000. The amendment of the revolving credit facility resulted in accelerated amortization of $82 relating to existing unamortized debt issuance cost. The remaining unamortized costs and an additional third-party fee paid in connection with the amendment will be amortized over the term of the amended facility, which will expire on August 8, 2023.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~12. Long-term debt (Continued)~~

Borrowings under the ~~amended~~Company's credit facility, which was amended in August 2018, bear interest at a rate equal to, at the election of the Company, either LIBOR plus an applicable margin equal to 1.375% per annum ~~compared to a margin of 1.50% under the 2015 Facility,~~ or a base rate plus an applicable margin equal to 0.375% per annum, ~~compared to a margin of 0.50% under the 2015 Facility,~~ in each case subject to adjustment based on the Company’s debt ratings provided by Standard & Poor’s Rating Services and Moody’s Investors Service, Inc. Based on the Company’s election and current credit rating, the applicable interest rate is equal to LIBOR plus 1.375% per annum. The amended credit agreement restricts certain payments, including dividend payments, if there is an event of default under the amended credit agreement or if the Company is not, or after making the payment would not be, in compliance with certain financial covenants contained in the amended credit agreement. These covenants require the Company to maintain a net debt to EBITDA leverage ratio of below 3x and an interest coverage ratio of more than 3x. During the ~~period~~year ended ~~September 30, 2021,~~March 31, 2022, the Company was in compliance with the terms of the credit agreement, including all of the financial covenants therein. The Company’s retained earnings are not subject to any restrictions on availability to make dividend payments to shareholders, subject to compliance with the financial covenants described above that are contained in the amended credit

agreement.

As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the amount outstanding under the term loan under the amended credit agreement, net of debt amortization expense of ~~$1,150~~$687 and ~~$801,~~$577, was ~~$593,850~~$560,313 and ~~$568,699,~~$551,923, respectively. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the term loan bore interest at a rate equal to LIBOR plus a margin of 1.375% per annum.

Indebtedness under the amended credit facility is unsecured. The amount outstanding on the term loan as of ~~September 30, 2021~~March 31, 2022 requires quarterly payments of $8,500, and the balance of the loan is due and payable upon the maturity of the term loan on August 8, 2023.

The maturity profile of the term loan outstanding as of ~~September 30, 2021,~~March 31, 2022, net of debt amortization expense, is as follows:


Year ended	Year ended	Amount		Year ended	Amount
2021		$	8,386
2022	2022	33,564		2022	33,571
2023	2023	526,749		2023	518,352
Total	Total	$	568,699	Total	$	551,923

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

11. Long-term debt (Continued)

Genpact Luxembourg S.à r.l., a wholly-owned subsidiary of the Company, issued $350,000 aggregate principal amount of 3.70% senior notes in March 2017 (the “2017 Senior Notes”), and $400,000 aggregate principal amount of 3.375% senior notes in November 2019 (the “2019 Senior Notes”). The 2017 Senior Notes and 2019 Senior Notes are fully guaranteed by the Company. The total debt issuance cost of $2,642 and $2,937 incurred in connection with the 2017 Senior Notes and 2019 Senior Notes offerings, respectively, are being amortized over the lives of the respective notes as an additional interest expense. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the amount outstanding under the 2017 Senior Notes, net of debt amortization expense of ~~$658~~$131 and ~~$264,~~$1, respectively, was ~~$349,342~~$349,869 and ~~$349,736,~~$349,999, respectively, which iswas payable on April 1, 2022. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the amount outstanding under the 2019 Senior Notes, net of debt amortization expense of ~~$2,284~~$1,702 and ~~$1,849,~~$1,558, was ~~$397,716~~$398,298 and ~~$398,152,~~$398,442, respectively, which is payable on December 1, 2024.

In March 2021, Genpact Luxembourg S.à r.l. and Genpact USA, Inc., both wholly-owned subsidiaries of the Company, co-issued $350,000 aggregate principal amount of 1.750% senior notes (the “2021 Senior Notes,” and together with the 2017 Senior Notes and the 2019 Senior Notes, the “Senior Notes”). The 2021 Senior Notes are fully guaranteed by the Company. The total debt issuance cost of $3,032 incurred in connection with the 2021 Senior Notes is being amortized over the life of the 2021 Senior Notes as additional interest expense. As of ~~September 30,~~December 31, 2021 and March 31, 2022, the amount outstanding under the 2021 Senior Notes, net of debt amortization expense of $2,571 and ~~$2,723,~~$2,423, respectively, was $347,249 and $~~347,277~~347,577, respectively, which is payable on April 10, 2026.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~12. Long-term debt (Continued)~~

The Company pays interest on (i) the 2017 Senior Notes semi-annually in arrears on April 1 and October 1 of each year, (ii) the 2019 Senior Notes semi-annually in arrears on June 1 and December 1 of each year, and (iii) the 2021 Senior Notes semi-annually in arrears on April 10 and October 10 of each year, ending on the maturity dates of April 1, 2022, December 1, 2024 and April 10, 2026, respectively. The Company, at its option, may redeem the Senior Notes at any time in whole or in part, at a redemption price equal to (i) 100% of the principal amount of the notes redeemed, together with accrued and unpaid interest on the redeemed amount, and (ii) if the notes are redeemed prior to, in the case of the 2017 Senior Notes, March 1, 2022, in the case of the 2019 Senior Notes, November 1, 2024, and in the case of the 2021 Senior Notes, March 10, 2026, a specified “make-whole” premium. The Senior Notes are subject to certain customary covenants, including limitations on the ability of the Company and certain of its subsidiaries to incur debt secured by liens, engage in certain sale and leaseback transactions and consolidate, merge, convey or transfer their assets substantially as an entirety. During the period ended ~~September 30, 2021,~~March 31, 2022, the Company and its applicable subsidiaries were in compliance with the covenants. Upon certain change of control transactions, the applicable issuer or issuers will be required to make an offer to repurchase the Senior Notes at a price equal to 101% of the aggregate principal amount of the Senior Notes, plus accrued and unpaid interest. The interest rate payable on the Senior Notes is subject to adjustment if the credit rating of the Senior Notes is downgraded, up to a maximum increase of 2.0%.

A summary of the Company’s long-term debt is as follows:


		As of December 31, 2020		As of September 30, 2021			As of December 31, 2021		As of March 31, 2022
Credit facility, net of amortization expenses	Credit facility, net of amortization expenses	$	593,850	$	568,699	Credit facility, net of amortization expenses	$	560,313	$	551,923
3.70% 2017 Senior Notes, net of debt amortization expenses	3.70% 2017 Senior Notes, net of debt amortization expenses	349,342		349,736		3.70% 2017 Senior Notes, net of debt amortization expenses	349,869		349,999
3.375% 2019 Senior Notes, net of debt amortization expenses	3.375% 2019 Senior Notes, net of debt amortization expenses	397,716		398,152		3.375% 2019 Senior Notes, net of debt amortization expenses	398,298		398,442
1.750% 2021 Senior Notes, net of debt amortization expenses	1.750% 2021 Senior Notes, net of debt amortization expenses	$	—	347,277		1.750% 2021 Senior Notes, net of debt amortization expenses	347,429		347,577
Total	Total	$	1,340,908	$	1,663,864	Total	$	1,655,909	$	1,647,941
Current portion	Current portion	33,537		383,293		Current portion	383,433		383,569
Non-current portion	Non-current portion	1,307,371		1,280,571		Non-current portion	1,272,476		1,264,372
Total	Total	$	1,340,908	$	1,663,864	Total	$	1,655,909	$	1,647,941

~~13. Accrued expenses and other current liabilities~~

~~Accrued expenses and other current liabilities consist of the following:~~

As of December 31, 2020 As of September 30, 2021
Accrued expenses $ 150,390 $ 153,186
Accrued employee cost 286,399 250,136
Earn-out consideration 2,651 3,051
Statutory liabilities 104,768 68,203
Retirement benefits 1,967 1,301
Compensated absences 28,635 27,972
Derivative instruments 20,172 15,314
Contract liabilities (Note 20) 154,717 150,322
Finance lease liability 18,066 21,348
Other liabilities 39,004 45,147
$ 806,769 $ 735,980

3128

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

~~14.~~12. Accrued expenses and other current liabilities

Accrued expenses and other current liabilities consist of the following:


	As of December 31, 2021		As of March 31, 2022
Accrued expenses	$	162,054	$	127,481
Accrued employee cost	307,777		140,838
Earn-out consideration	2,501		2,501
Statutory liabilities	67,948		84,787
Retirement benefits	1,746		2,145
Compensated absences	26,596		28,162
Derivative instruments	12,498		11,711
Contract liabilities (Note 19)	160,602		160,735
Finance leases liability	18,549		18,371
Other liabilities	31,169		39,187
	$	791,440	$	615,918

13. Other liabilities

Other liabilities consist of the following:


		As of December 31, 2020		As of September 30, 2021			As of December 31, 2021		As of March 31, 2022
Accrued employee cost	Accrued employee cost	$	19,797	$	22,154	Accrued employee cost	$	15,790	$	16,062
Earn-out consideration	Earn-out consideration	5,621		3,105		Earn-out consideration	2,905		2,905
Retirement benefits	Retirement benefits	11,947		13,123		Retirement benefits	11,993		11,565
Compensated absences	Compensated absences	47,656		52,774		Compensated absences	52,023		54,119
Derivative instruments	Derivative instruments	20,809		7,514		Derivative instruments	2,756		1,478
Contract liabilities (Note 20)		68,760		84,170
Finance lease liability		30,958		20,407
Contract liabilities (Note 19)						Contract liabilities (Note 19)	80,222		74,410
Finance leases liability						Finance leases liability	16,297		14,560
Others	Others	32,850		44,495		Others	63,224		67,723
		$	238,398	$	247,742		$	245,210	$	242,822

~~15.~~14. Employee benefit plans

The Company has employee benefit plans in the form of certain statutory and other programs covering its employees.

Defined benefit plans

In accordance with Indian law, the Company maintains a defined benefit retirement plan covering substantially all of its Indian employees. In accordance with Mexican law, the Company provides termination benefits to all of its Mexican employees. In addition, certain of the Company’s subsidiaries in the Philippines, Israel and Japan sponsor defined benefit retirement programs.

~~Net defined benefit plan costs for the three and nine months ended September 30, 2020 and 2021 include the following components:~~

Three months ended September 30, Nine months ended September 30,
2020 2021 2020 2021
Service costs $ 2,733 $ 3,454 $ 8,402 $ 10,528
Interest costs 1,267 1,363 3,898 4,135
Amortization of actuarial loss 615 558 1,883 1,704
Expected return on plan assets (1,108) (1,534) (3,406) (4,605)
Net defined benefit plan costs $ 3,507 $ 3,841 $ 10,777 $ 11,762

3229

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

~~15.~~14. Employee benefit plans (Continued)

Net defined benefit plan costs for the three months ended March 31, 2021 and 2022 include the following components:


	Three months ended March 31,
	2021		2022
Service costs	$	3,581	$	3,683
Interest costs	1,394		1,478
Amortization of actuarial loss	593		339
Expected return on plan assets	(1,584)		(1,536)
Net defined benefit plan costs	$	3,984	$	3,964

Defined contribution plans

During the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, the Company contributed the following amounts to defined contribution plans in various jurisdictions:


		Three months ended September 30,				Nine months ended September 30,					Three months ended March 31,
		2020		2021		2020		2021			2021		2022
India	India	$	7,289	$	9,637	$	22,362	$	27,445	India	$	8,604	$	10,740
U.S.	U.S.	4,654		5,020		13,935		15,508		U.S.	5,424		6,415
U.K.	U.K.	4,547		5,034		13,977		14,352		U.K.	4,006		6,137
China	China	4,503		6,362		11,243		18,433		China	6,068		6,793
Other regions	Other regions	3,189		3,913		8,806		11,155		Other regions	3,487		4,775
Total	Total	$	24,182	$	29,966	$	70,323	$	86,893	Total	$	27,589	$	34,860

Deferred compensation plan

On July 1, 2018, Genpact LLC, a wholly-owned subsidiary of the Company, adopted an executive deferred compensation plan (the “Plan”). The Plan provides a select group of U.S.-based members of Company management with the opportunity to defer from 1% to 80% of their base salary and from 1% to 100% of their qualifying bonus compensation (or such other minimums or maximums as determined by the Plan administrator from time to time) pursuant to the terms of the Plan. Participant deferrals are 100% vested at all times. The Plan also allows for discretionary supplemental employer contributions by the Company, in its sole discretion, which will be subject to a two-year vesting schedule (50% vesting on the one-year anniversary of approval of the contribution and 50% vesting on the second year anniversary of approval of the contribution) or such other vesting schedule as determined by the Company. However, no such contribution has been made by the Company to date.

The Plan also provides an option for participants to elect to receive deferred compensation and earnings thereon on either fixed date(s) no earlier than 2 years following the applicable Plan year (or end of the applicable performance period for performance-based bonus compensation) or following a separation from service, in each case either in a lump sum or in annual installments over a term of up to 15 years. Participants can elect to change or re-defer their rights to receive the deferred compensation until the 10th anniversary following their separation from service, subject to fulfillment of certain conditions. Each Plan participant’s compensation deferrals are credited or debited with notional investment gains and losses equal to the performance of selected hypothetical investment funds offered under the Plan and elected by the participant.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

14. Employee benefit plans (Continued)

The Company has investments in funds held in Company-owned life insurance policies which are held in a Rabbi Trust that are classified as trading securities. Management determines the appropriate classification of the securities at the time they are acquired and evaluates the appropriateness of such classifications at each balance sheet date. The securities are classified as trading securities because they are held for resale in anticipation of short-term fluctuations in market prices. The trading securities are stated at fair value.

The liability for the deferred compensation plan was ~~$26,390~~$38,007 and ~~$35,715~~$42,554 as of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, respectively, and is included in “accrued expenses and other current liabilities” and “other liabilities” in the consolidated balance sheets.

In connection with the administration of the Plan, the Company has purchased company-owned life insurance policies insuring the lives of certain employees. The cash surrender value of these policies was ~~$26,832~~$38,584 and ~~$36,306~~$43,320 as of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, respectively. The cash surrender value of these insurance policies is included in “other assets” in the consolidated balance sheets.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~15. Employee benefit plans (Continued)~~

During the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, the change in the fair value of Plan assets was ~~$1,972~~$861 and ~~$2,658, respectively, and for the three months ended September 30, 2020 and 2021 was $1,204 and $(84)~~$(2,352), respectively, which is included in “other income (expense), net,” in the consolidated statements of income. During the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, the change in the fair value of deferred compensation liabilities was ~~$1,942~~$803 and ~~$2,526, respectively, and for the three months ended September 30, 2020 and 2021 was $1,085 and $(159)~~$(2,366), respectively, which is included in “selling, general and administrative expenses.”

~~16.~~15. Stock-based compensation

The Company has issued options under the Genpact Limited 2007 Omnibus Incentive Compensation Plan (the “2007 Omnibus Plan”) and the Genpact Limited 2017 Omnibus Incentive Compensation Plan (the “2017 Omnibus Plan”) to eligible persons, including employees, directors and certain other persons associated with the Company.

Under the 2007 Omnibus Plan, shares underlying options forfeited, expired, terminated or cancelled under any of the Company’s predecessor plans were added to the number of shares otherwise available for grant under the 2007 Omnibus Plan. The 2007 Omnibus Plan was amended and restated on April 11, 2012 to increase the number of common shares authorized for issuance by 5,593,200 shares to 15,000,000 shares. Further, during the year ended December 31, 2012, the number of common shares authorized for issuance under the 2007 Omnibus Plan was increased by 8,858,823 shares as a result of a one-time adjustment to outstanding unvested share awards in connection with a special dividend payment.

On May 9, 2017, the Company’s shareholders approved the adoption of the 2017 Omnibus Plan, pursuant to which 15,000,000 Company common shares are available for issuance. The 2017 Omnibus Plan was amended and restated on April 5, 2019 to increase the number of common shares authorized for issuance by 8,000,000 shares to 23,000,000 shares. No grants may be made under the 2007 Omnibus Plan after the date of adoption of the 2017 Omnibus Plan. Grants that were outstanding under the 2007 Omnibus Plan as of the date of Company’s adoption of the 2017 Omnibus Plan remain subject to the terms of the 2007 Omnibus Plan.

Stock-based compensation costs relating to the foregoing plans during the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~September 30, 2021~~March 31, 2022 were ~~$54,835~~$17,084 and $~~57,554, respectively, and for the three months ended September 30, 2020 and September 30, 2021 were $19,180 and $21,150,~~14,759, respectively. These costs have been allocated to “cost of revenue” and “selling, general and administrative expenses.”

Stock options

All options granted under the 2007 and 2017 Omnibus Plans are exercisable into common shares of the Company, have a contractual period of ten years and vest over three to five years unless specified otherwise in the applicable award agreement. The Company recognizes compensation cost over the vesting period of the option.

Compensation cost is determined at the date of grant by estimating the fair value of an option using the Black-Scholes option-pricing model.

The following table shows the significant assumptions used in determining the fair value of options granted in the nine months ended September 30, 2020 and September 30, 2021. The Company granted options covering 431,924 shares in the nine months ended September 30, 2020.

Nine months ended September 30,2020 Nine months ended September 30,2021
Dividend yield 0.89 % 0.84 - 1.08 %
Expected life (in months) 84 84
Risk-free rate of interest 1.50 % 1.12 - 1.37 %
Volatility 20.96 % 26.05 - 26.18 %

3431

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

~~16. Stock-based~~15. Stock-based compensation (Continued)

The following table shows the significant assumptions used in determining the fair value of options granted in the three months ended March 31, 2021 and March 31, 2022. The Company granted options covering 771,196 common shares in the three months ended March 31, 2021.


	Three months ended March 31, 2021				Three months ended March 31, 2022
Dividend yield	0.97	%	—	1.08%	0.96	%
Expected life (in months)	84				84
Risk-free rate of interest	1.21	%	—	1.37%	1.71	%
Volatility	26.05	%	—	26.07%	26.29	%

A summary of stock option activity during the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 is set out below:


		Nine Months Ended September 30, 2021					Three Months Ended March 31, 2022
		Shares arising out of options	Weighted average exercise price	Weighted average remaining contractual life (years)	Aggregate intrinsic value		Shares arising out of options	Weighted average exercise price	Weighted average remaining contractual life (years)	Aggregate intrinsic value
Outstanding as of January 1, 2021		7,347,241	26.41	5.7	—
Outstanding as of January 1, 2022						Outstanding as of January 1, 2022	8,008,296	31.30	6.1	—
Granted	Granted	1,831,180	43.98	—	—	Granted	475,695	52.12	—	—
Forfeited	Forfeited	(25,000)	31.50	—	—	Forfeited	—	—	—	—
Expired	Expired	—	—	—	—	Expired	—	—	—	—
Exercised	Exercised	(1,020,125)	20.50	—	26,085	Exercised	—	—	—	—
Outstanding as of September 30, 2021		8,133,296	31.10	6.3	134,565
Vested as of September 30, 2021 and expected to vest thereafter (Note a)		7,485,096	30.24	6.3	130,045
Vested and exercisable as of September 30, 2021		3,242,333	23.94	3.7	76,436
Outstanding as of March 31, 2022						Outstanding as of March 31, 2022	8,483,991	32.47	6.0	101,337
Vested as of March 31, 2022 and expected to vest thereafter (Note a)						Vested as of March 31, 2022 and expected to vest thereafter (Note a)	7,835,943	31.57	6.0	99,487
Vested and exercisable as of March 31, 2022						Vested and exercisable as of March 31, 2022	3,876,735	24.79	3.8	72,557
Weighted average grant date fair value of grants during the period	Weighted average grant date fair value of grants during the period	11.35				Weighted average grant date fair value of grants during the period	14.19

(a)Options expected to vest reflect an estimated forfeiture rate.

As of ~~September 30, 2021,~~March 31, 2022, the total remaining unrecognized stock-based compensation cost for options expected to vest amounted to ~~$26,843,~~$26,621, which will be recognized over the weighted average remaining requisite vesting period of 3.3 years.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

15. Stock-based compensation (Continued)

Restricted share units

The Company has granted restricted share units (“RSUs”) under the 2007 and 2017 Omnibus Plans. Each RSU represents the right to receive 1 common share. The fair value of each RSU is the market price of 1 common share of the Company on the date of the grant. The RSUs granted to date have graded vesting schedules of three months to four years. The compensation expense is recognized on a straight-line basis over the vesting term. A summary of RSU activity during the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 is set out below:

Nine Months Ended September 30, 2021
Number of Restricted Share Units Weighted Average Grant Date Fair Value
Outstanding as of January 1, 2021 860,308 36.44
Granted 466,702 44.00
Vested (Note a) (351,926) 31.01
Forfeited (54,514) 37.39
Outstanding as of September 30, 2021 920,570 42.29
Expected to vest (Note b) 797,265


	Three Months Ended March 31, 2022
	Number of Restricted Share Units	Weighted Average Grant Date Fair Value
Outstanding as of January 1, 2022	759,507	42.29
Granted	125,786	47.70
Vested	—	—
Forfeited	(2,601)	41.95
Outstanding as of March 31, 2022	882,692	43.06
Expected to vest (Note a)	761,720

(a)~~351,926 RSUs that vested during the period were net settled upon vesting by issuing 230,284 shares (net of minimum statutory tax withholding).~~

~~(b)~~The number of RSUs expected to vest reflects the application of an estimated forfeiture rate.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~16. Stock-based compensation (Continued)~~

~~34,092~~49,513 RSUs ~~that~~ vested in the year ended December 31, ~~2019~~2020, in respect of which 49,446 shares were issued during the ~~nine~~three months ended ~~September 30, 2021.~~March 31, 2022 after withholding shares to the extent required to satisfy minimum statutory withholding obligations.

7,863 RSUs vested in the year ended December 31, 2021, in respect of which 5,496 shares were issued during the three months ended March 31, 2022 after withholding shares to the extent required to satisfy minimum statutory withholding obligations.

As of ~~September 30, 2021,~~March 31, 2022, the total remaining unrecognized stock-based compensation cost related to RSUs amounted to ~~$21,417,~~$19,723, which will be recognized over the weighted average remaining requisite vesting period of ~~2.4~~2.5 years.

Performance units

The Company also grants stock awards in the form of performance units (“PUs”) and has granted PUs under both the 2007 and 2017 Omnibus Plans.

Each PU represents the right to receive 1 common share at a future date based on the Company’s performance against specified targets. PUs granted to date have vesting schedules of six months to three years. The fair value of each PU is the market price of 1 common share of the Company on the date of grant and assumes that performance targets will be achieved. PUs granted under the plans are subject to cliff vesting. The compensation expense for such awards is recognized on a straight-line basis over the vesting terms. During the performance period, the Company’s estimate of the number of shares to be issued is adjusted upward or downward based upon the probability of achievement of the performance targets. The ultimate number of shares issued and the related compensation cost recognized is based on a comparison of the final performance metrics to the specified targets.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

15. Stock-based compensation (Continued)

A summary of PU activity during the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 is set out below:


		Nine months ended September 30, 2021				Three months ended March 31, 2022
		Number of Performance Units	Weighted Average Grant Date Fair Value	Maximum Shares Eligible to Receive		Number of Performance Units	Weighted Average Grant Date Fair Value	Maximum Shares Eligible to Receive
Outstanding as of January 1, 2021		4,876,196	34.56	4,876,196
Outstanding as of January 1, 2022					Outstanding as of January 1, 2022	4,583,155	39.40	4,583,155
Granted	Granted	1,335,917	44.04	2,671,834	Granted	1,544,311	44.51	3,088,622
Vested (Note a)	Vested (Note a)	(1,784,140)	30.66	(1,784,140)	Vested (Note a)	(2,026,900)	34.66	(2,026,900)
Forfeited	Forfeited	(201,008)	39.76	(239,736)	Forfeited	(33,962)	43.68	(33,962)
Adjustment upon final determination of level of performance goal achievement (Note b)	Adjustment upon final determination of level of performance goal achievement (Note b)	9,625	42.48	9,625	Adjustment upon final determination of level of performance goal achievement (Note b)	28,325	44.01	28,325
Outstanding as of September 30, 2021		4,236,590	38.97	5,533,779
Outstanding as of March 31, 2022					Outstanding as of March 31, 2022	4,094,929	43.67	5,639,240
Expected to vest (Note c)	Expected to vest (Note c)	4,018,807			Expected to vest (Note c)	3,013,544

(a)~~1,784,140 PSUs~~2,026,900 PUs that vested during the period were net settled upon vesting by issuing ~~1,102,440~~1,224,003 shares (net of minimum statutory tax withholding).

(b)Represents an adjustment made in March ~~2021~~2022 to the number of shares subject to the PUs granted in ~~2020~~2021 upon certification of the level of achievement of the performance targets underlying such awards.

(c)The number of PUs expected to vest reflects the application of an estimated forfeiture rate.

As of ~~September 30, 2021,~~March 31, 2022, the total remaining unrecognized stock-based compensation cost related to PUs amounted to ~~$65,843,~~$82,467, which will be recognized over the weighted average remaining requisite vesting period of ~~1.9~~2.2 years.

Employee Stock Purchase Plan (ESPP)

On May 1, 2008, the Company adopted the Genpact Limited U.S. Employee Stock Purchase Plan and the Genpact Limited International Employee Stock Purchase Plan (together, the “ESPP”). In April 2018, these plans were amended and restated, and their terms were extended to August 31, 2028.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~16. Stock-based compensation (Continued)~~

The ESPP allows eligible employees to purchase the Company’s common shares through payroll deductions at 90% of the closing price of the Company’s common shares on the last business day of each purchase interval. The dollar amount of common shares purchased under the ESPP may not exceed 15% of the participating employee’s base salary, subject to a cap of $25 per employee per calendar year. With effect from September 1, 2009, the offering periods commence on the first business day in March, June, September and December of each year and end on the last business day of the subsequent May, August, November and February. 4,200,000 common shares have been reserved for issuance in the aggregate over the term of the ESPP.

During the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021, 241,953~~2022, 77,165 and ~~216,378~~87,646 common shares, respectively, were issued under the ESPP.

The ESPP is considered compensatory under the FASB guidance on Compensation-Stock Compensation.

The compensation expense for the ESPP is recognized in accordance with the FASB guidance on Compensation-Stock Compensation. The compensation expense for the ESPP during the ~~nine months ended September 30, 2020 and 2021 was $983 and $1,050, respectively, and for the~~ three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021~~2022 was ~~$307~~$346 and ~~$335,~~$491, respectively, and has been allocated to cost of revenue and selling, general and administrative expense.

~~17.~~

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

16. Capital stock

Share repurchases

The Board of Directors of the Company (the “Board”) has authorized repurchases of up to $1,750,000 under the Company’s existing share repurchase program. ~~The Company’s share repurchase program does not obligate it to acquire any specific number of shares.~~ Under the program, shares may be purchased in privately negotiated and/or open market transactions, including under plans complying with Rule 10b5-1 under the Securities Exchange Act of 1934, as amended.

During the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, the Company repurchased ~~1,781,978~~3,297,966 and ~~3,592,409~~1,630,533 of its common shares, respectively, on the open market at a weighted average price of ~~$41.28~~$40.68 and ~~$40.96~~$46.61 per share, respectively, for an aggregate cash amount of ~~$73,552~~$134,152 and ~~$147,152,~~$75,999, respectively. All repurchased shares have been retired.

The Company records repurchases of its common shares on the settlement date of each transaction. Shares purchased and retired are deducted to the extent of their par value from common stock and from retained earnings for the excess over par value. Direct costs incurred to acquire the shares are included in the total cost of the shares purchased. For the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, retained earnings were reduced by the direct costs related to share repurchases of ~~$36~~$66 and ~~$72,~~$33, respectively.

$~~489,846~~262,911 remained available for share repurchases under the Company’s existing share repurchase program as of ~~September 30, 2021.~~March 31, 2022. This repurchase program does not obligate the Company to acquire any specific number of shares and does not specify an expiration date.

Dividend

On February 6, 2020, the Company announced that its Board had approved a 15% increase in its quarterly cash dividend to $0.0975 per share, up from $0.085 per share in 2019, representing an annual dividend of $0.39 per common share, up from $0.34 per share in 2019, payable to holders of the Company’s common shares. On March 18, 2020, June 26, 2020 and September 23, 2020, the Company paid a dividend of $0.0975 per share, amounting to $18,543, $18,595 and $18,637 in the aggregate, to shareholders of record as of March 9, 2020, June 11, 2020 and September 11, 2020 respectively.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~17. Capital stock (Continued)~~

On February 9, 2021, the Company announced that its Board had approved a 10% increase in its quarterly cash dividend to $0.1075 per share, up from $0.0975 per share in 2020, representing ~~a planned~~an annual dividend of $0.43 per common share, up from $0.39 per share in 2020, payable to holders of the Company’s common shares. On March 19, 2021, ~~June 23, 2021 and September 24, 2021,~~ the Company paid a dividend of $0.1075 per share, amounting to $20,115 ~~$20,133 and $20,213~~ in the aggregate, to shareholders of record as of March 10, 2021.

On February 10, 2022, the Company announced that its Board had approved a 16% increase in its quarterly cash dividend to $0.125 per share, up from $0.1075 per share in 2021, ~~June 11,~~representing a planned annual dividend of $0.50 per common share, up from $0.43 per share in 2021, ~~and September~~payable to holders of the Company’s common shares. On March 23, 2022, the Company paid a dividend of $0.125 per share, amounting to $23,134 in the aggregate, to shareholders of record as of March 10, ~~2021, respectively.~~2022.

~~18.~~17. Earnings per share

The Company calculates earnings per share in accordance with FASB guidance on earnings per share. Basic and diluted earnings per common share give effect to the change in the number of Company common shares outstanding. The calculation of basic earnings per common share is determined by dividing net income available to common shareholders by the weighted average number of common shares outstanding during the respective periods. The potentially dilutive shares, consisting of outstanding options on common shares, restricted share units, common shares to be issued under the ESPP and performance units, have been included in the computation of diluted net earnings per share and the number of weighted average shares outstanding, except where the result would be anti-dilutive.

The number of shares subject to stock awards outstanding but not included in the computation of diluted earnings per common share because their effect was anti-dilutive is ~~1,432,789~~1,575,294 and ~~1,698,735 for the nine months ended September 30, 2020 and 2021, respectively, and 675,214 and 1,556,671~~2,738,799 for the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, respectively.

Three months ended September 30, Nine months ended September 30,
2020 2021 2020 2021
Net income $ 85,435 $ 102,386 $ 233,294 $ 296,363
Weighted average number of common shares used in computing basic earnings per common share 190,949,108 187,856,026 190,705,671 187,945,234
Dilutive effect of stock-based awards 5,706,032 5,303,903 5,394,396 4,940,018
Weighted average number of common shares used in computing dilutive earnings per common share 196,655,140 193,159,929 196,100,067 192,885,252
Earnings per common share
Basic $ 0.45 $ 0.55 $ 1.22 $ 1.58
Diluted $ 0.43 $ 0.53 $ 1.19 $ 1.54
GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

17. Earnings per share (Continued)


	Three months ended March 31,
	2021		2022
Net income	$	91,273	$	96,179
Weighted average number of common shares used in computing basic earnings per common share	188,650,112		185,637,776
Dilutive effect of stock-based awards	4,563,146		3,920,628
Weighted average number of common shares used in computing dilutive earnings per common share	193,213,258		189,558,404
Earnings per common share
Basic	$	0.48	$	0.52
Diluted	$	0.47	$	0.51

~~19.~~18. Segment reporting

The Company manages various types of business process and transformation services in an integrated manner for clients in various industries and geographic locations. The Company's operating segments are significant strategic business units that align its products and services with how it manages its business, approaches key markets and interacts with its clients.

The Company’s reportable segments are as follows: (1) Banking, Capital Markets and Insurance (“BCMI”); (2) Consumer Goods, Retail, Life Sciences and Healthcare (“CGRLH”); and (3) High Tech, Manufacturing and Services (“HMS”).

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~19. Segment reporting (Continued)~~

The Company’s Chief Executive Officer, who has been identified as the Chief Operating Decision Maker ("CODM"), reviews operating segment revenue, which is a GAAP measure, and operating segment adjusted income from operations, which is a non-GAAP measure. The Company does not allocate and therefore the CODM does not evaluate stock based compensation expenses, amortization and impairment of acquired intangible assets, foreign exchange gain/(losses), interest income/(expense), ~~restructuring expenses,~~ acquisition related expenses, other income/(expense), or income taxes by segment.

The Company’s operating assets and liabilities pertain to multiple segments. The Company manages assets and liabilities on a total company basis, not by operating segment, and therefore asset and liabilities information and capital expenditures by operating segment are not presented to the CODM and are not reviewed by the CODM.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

18. Segment reporting (Continued)

Revenues and adjusted income from operations for each of the Company’s segments for the three months ended ~~September 30, 2020~~March 31, 2021 were as follows:

Reportable segments
BCMI CGRLH HMS Total Reportable segment Others# Total
Revenues, net 283,806 318,290 339,008 941,104 (5,581) 935,523
Adjusted income from operations 38,771 47,847 60,990 147,608 12,365 159,973
Stock-based compensation (19,487)
Amortization and impairment of acquired intangible assets (other than included above) (9,995)
Foreign exchange gains (losses), net (2,402)
Interest income (expense), net (12,757)
Restructuring expenses (refer to note (a) below and note 26) (4,889)
Income tax expense (25,008)
Net income 85,435

~~(a)~~ ~~We do not allocate these charges to individual segments in internal management reports used by the CODM. Accordingly, such expenses are included in our segment reporting as “unallocated costs.”~~


	Reportable segments
	BCMI	CGRLH	HMS	Total Reportable segment	Others#	Total
Revenues, net	242,312	340,035	356,927	939,274	6,797	946,071
Adjusted income from operations	32,367	57,816	67,618	157,801	4,855	162,656
Stock-based compensation						(17,430)
Amortization and impairment of acquired intangible assets (other than included above)						(15,952)
Foreign exchange gains (losses), net						3,293
Interest income (expense), net						(12,342)
Income tax expense						(28,952)
Net income						91,273

#Revenues, net for “Others” primarily represents the impact of foreign exchange fluctuations, which is not allocated to the Company’s segments for management’s internal reporting purposes. Adjusted income from operations for “Others” primarily represents the impact of over-absorption of overhead and foreign exchange fluctuations, which are not allocated to the Company’s segments for management’s internal reporting purposes.

Revenues and adjusted income from operations for each of the Company’s segments for the three months ended March 31, 2022 were as follows:


	Reportable segments
	BCMI	CGRLH	HMS	Total Reportable segment	Others*	Total
Revenues, net	276,161	404,180	394,947	1,075,288	(6,845)	1,068,443
Adjusted income from operations	25,084	53,306	68,142	146,532	13,487	160,019
Stock-based compensation						(15,250)
Amortization and impairment of acquired intangible assets (other than included above)						(11,302)
Foreign exchange gains (losses), net						4,303
Interest income (expense), net						(12,088)
Income tax expense						(29,503)
Net income						96,179

*Revenues, net for “Others” primarily represents the impact of foreign exchange fluctuations, which is not allocated to the Company’s segments for management’s internal reporting purposes. Adjusted income from operations for “Others” primarily represents the impact of over-absorption of overhead, unallocated allowance for credit losses and foreign exchange fluctuations, which are not allocated to the Company’s segments for management’s internal reporting purposes.

3937

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

19. ~~Segment reporting (Continued)~~

~~Revenues and adjusted income from operations for each of the Company’s segments for the three months ended September 30, 2021 were as follows:~~

Reportable segments
BCMI CGRLH HMS Total Reportable segment Others* Total
Revenues, net 258,521 388,069 366,741 1,013,331 2,406 1,015,737
Adjusted income from operations 32,514 63,681 68,263 164,458 4,484 168,942
Stock-based compensation (21,485)
Amortization and impairment of acquired intangible assets (other than included above) (13,688)
Foreign exchange gains (losses), net 2,733
Interest income (expense), net (12,765)
Income tax expense (21,351)
Net income 102,386

*Revenues, net for “Others” primarily represents the impact of foreign exchange fluctuations, which is not allocated to the Company’s segments for management’s internal reporting purposes. Adjusted income from operations for “Others” primarily represents the impact of over-absorption of overhead and foreign exchange fluctuations, which are not allocated to the Company’s segments for management’s internal reporting purposes.

~~Revenues and adjusted income from operations for each of the Company’s segments for the nine months ended September 30, 2020 were as follows:~~

Reportable segments
BCMI CGRLH HMS Total Reportable segment Others## Total
Revenues, net 805,807 930,203 1,045,920 2,781,930 (23,121) 2,758,809
Adjusted income from operations 88,888 134,691 178,741 402,320 38,873 441,193
Stock-based compensation (55,818)
Amortization and impairment of acquired intangible assets (other than included above) (32,218)
Foreign exchange gains (losses), net 11,611
Interest income (expense), net (38,072)
Restructuring expenses (refer to note (b) below and note 26) (26,547)
Income tax expense (66,855)
Net income 233,294

(b) We do not allocate these charges to individual segments in internal management reports used by the CODM. Accordingly, such expenses are included in our segment reporting as “unallocated costs.”

##Revenues, net for “Others” primarily represents the impact of foreign exchange fluctuations, which is not allocated to the Company’s segments for management’s internal reporting purposes. Adjusted income from operations for “Others” primarily represents the impact of over-absorption of overhead, unallocated allowances for credit losses and foreign exchange fluctuations, which are not allocated to the Company’s segments for management’s internal reporting purposes.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~19. Segment reporting (Continued)~~

~~Revenues and adjusted income from operations for each of the Company’s segments for the nine months ended September 30, 2021 were as follows:~~
Reportable segments
BCMI CGRLH HMS Total Reportable segment Others** Total
Revenues, net 750,589 1,101,182 1,081,767 2,933,538 16,396 2,949,934
Adjusted income from 0perations 98,972 184,647 203,915 487,534 21,087 508,621
Stock-based compensation (58,604)
Amortization and impairment of acquired intangible assets (other than included above) (43,977)
Foreign exchange gains (losses), net 11,529
Interest income (expense), net (38,198)
Income tax expense (83,008)
Net income 296,363

**Revenues, net for “Others” primarily represents the impact of foreign exchange fluctuations, which is not allocated to the Company’s segments for management’s internal reporting purposes. Adjusted income from operations for “Others” primarily represents the impact of over-absorption of overhead and foreign exchange fluctuations, which are not allocated to the Company’s segments for management’s internal reporting purposes.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~20.~~ Net revenues

Disaggregation of revenue

In the following table, the Company’s revenue is disaggregated by customer classification:


		Three months ended September 30,				Nine months ended September 30,					Three months ended March 31,
		2020		2021		2020		2021			2021		2022
Global clients		$	824,175	$	920,628	$	2,409,047	$	2,667,036
Global Clients										Global Clients	$	853,057	$	973,291
GE	GE	111,348		95,109		349,762		282,898		GE	93,014		95,152
Total net revenues	Total net revenues	$	935,523	$	1,015,737	$	2,758,809	$	2,949,934	Total net revenues	$	946,071	$	1,068,443

All revenue from GE is included in revenue from the HMS segment, and the remainder of revenue from the HMS segment consists of revenue from Global Clients. All of the segment revenue from both the BCMI and CGRLH segments consists of revenue from Global Clients. Refer to Note 1918 for details on net revenues attributable to each of the Company’s segments.

The Company has evaluated the impact of the COVID-19 pandemic on the Company’s net revenues for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021,~~2022, respectively, to ensure that revenue is recognized after considering all impacts to the extent currently known. Impacts observed include constraints on the Company’s ability to render services, whether due to full or partial shutdowns of the Company’s facilities or ~~significant~~ travel restrictions, penalties relating to breaches of service level agreements, and contract terminations or contract performance delays initiated by clients. The Company’s net revenues for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 were lower than expected before the onset of the pandemic, primarily due to delays in obtaining client approvals to shift to a virtual, work-from-home operating environment, whether as a result of regulatory constraints or due to privacy or security concerns. The COVID-19 pandemic did not have a significant impact on the Company’s net revenues for the three ~~and nine~~ months ended ~~September 30, 2021.~~ March 31, 2022.

Due to the nature of the pandemic, the Company will continue to monitor developments to identify significant uncertainties relating to revenue in future periods.

Contract balances

Accounts receivable include amounts for services that the Company has performed but for which payment has not been received. The Company typically follows a 30-day billing cycle and, as such, at any point in time may have accrued up to 30 days of revenues that have not been billed. The Company has determined that in instances where the timing of revenue recognition differs from the timing of invoicing, the related contracts generally do not include a significant financing component. Refer to Note 54 for details on the Company’s accounts receivable and allowance for credit losses.

The following table shows the details of the Company’s contract balances:


		As of December 31, 2020		As of September 30, 2021			As of December 31, 2021		As of March 31, 2022
Contract assets (Note a)	Contract assets (Note a)	$	15,805	$	15,973	Contract assets (Note a)	$	13,741	$	16,052
Contract liabilities (Note b)	Contract liabilities (Note b)					Contract liabilities (Note b)
Deferred transition revenue	Deferred transition revenue	$	130,804	$	156,308	Deferred transition revenue	$	155,077	$	153,198
Advance from customers	Advance from customers	$	92,673	$	78,184	Advance from customers	$	85,747	$	81,947

(a)Included in "prepaid expenses and other current assets" and "other assets" in the consolidated balance sheet.

(b)Included in "accrued expenses and other current liabilities" and "other liabilities" in the consolidated balance sheet.

4238

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

~~20.~~19. Net revenues (Continued)

Contract assets represent the contract acquisition fees or other upfront fees paid to a customer. Such costs are amortized over the expected period of benefit and recorded as an adjustment to the transaction price and deducted from revenue. The Company’s assessment did not indicate any significant impairment losses on its contract assets for the periods presented.

Contract liabilities include that portion of revenue for which payments have been received in advance from customers. The Company also defers revenues attributable to certain process transition activities for which costs have been capitalized by the Company as contract fulfillment costs. Consideration received from customers, if any, relating to such transition activities is also included as part of contract liabilities. The contract liabilities are included within “Accrued expenses and other current liabilities” and “Other liabilities” in the unaudited consolidated balance sheets. The revenues are recognized as (or when) the performance obligation is fulfilled under the contract with the customer.

Changes in the Company’s contract asset and liability balances during the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021~~2022 were a result of normal business activity and not materially impacted by any other factors.

Revenue recognized during the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021~~2022 that was included in the Company's contract liabilities balance at the beginning of the period was ~~$51,201~~$58,892 and ~~$60,756, respectively.~~

~~Revenue recognized during the nine months ended September 30, 2020 and 2021 that was included in the Company's contract liabilities balance at the beginning of the period was $83,189 and $128,628,~~$46,625, respectively.

The following table includes estimated revenue expected to be recognized in the future related to remaining performance obligations as of ~~September 30, 2021:~~March 31, 2022:


Particulars	Particulars	Total		Less than 1 year		1-3 years		3-5 years		After 5 years		Particulars	Total		Less than 1 year		1-3 years		3-5 years		After 5 years
Transaction price allocated to remaining performance obligations	Transaction price allocated to remaining performance obligations	$	234,492	$	150,322	$	67,690	$	13,997	$	2,483	Transaction price allocated to remaining performance obligations	$	235,145	$	160,739	$	59,605	$	13,073	$	1,728

The following table provides details of the Company’s contract cost assets:


		Three months ended September 30,								Nine months ended September 30,									Three months ended March 31,
		2020				2021				2020				2021					2021				2022
Particulars	Particulars	Sales incentive programs		Transition activities		Sales incentive programs		Transition activities		Sales incentive programs		Transition activities		Sales incentive programs		Transition activities		Particulars	Sales incentive programs		Transition activities		Sales incentive programs		Transition activities
Opening balance	Opening balance	$	32,182	$	178,570	$	31,559	$	210,747	$	35,366	$	170,132	$	33,390	$	192,507	Opening balance	$	33,390	$	192,507	$	32,296	$	206,498
Closing balance	Closing balance	30,047		181,747		31,058		209,320		30,047		181,747		31,058		209,320		Closing balance	30,813		202,191		30,833		203,939
Amortization	Amortization	6,094		17,935		5,041		23,028		14,329		50,397		14,576		58,644		Amortization	4,796		17,145		6,340		20,538

20. Other operating (income) expense, net


	Three months ended March 31,
	2021		2022
Write-down of intangible assets and property, plant and equipment	$	837	$	—
Other operating income	(484)		3
Other operating (income) expense, net	$	353	$	3

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

21. ~~Other operating (income) expense, net~~

Three months ended September 30, Nine months ended September 30,
2020 2021 2020 2021
Write-down of intangible assets and property, plant and equipment* $ 674 $ — $ 10,647 $ 915
Write-down of operating right-of-use assets and other assets* — — 10,244 —
Other operating (income) expense (4,192) (93) (5,900) (1,132)
Other operating (income) expense, net $ (3,518) $ (93) $ 14,991 $ (217)

*See note 26 for additional information about other operating (income) expense, net for the three and nine months ended September 30, 2020.

~~22.~~ Interest income (expense), net


		Three months ended September 30,				Nine months ended September 30,					Three months ended March 31,
		2020		2021		2020		2021			2021		2022
Interest income	Interest income	$	1,828	$	2,068	$	5,229	$	4,544	Interest income	$	1,171	$	1,918
Interest expense	Interest expense	(14,585)		(14,833)		(43,301)		(42,742)		Interest expense	(13,513)		(14,006)
Interest income (expense), net	Interest income (expense), net	$	(12,757)	$	(12,765)	$	(38,072)	$	(38,198)	Interest income (expense), net	$	(12,342)	$	(12,088)

~~23.~~22. Income taxes

The Company determines its tax provision for interim periods using an estimate of its annual effective tax rate adjusted for discrete items, if any, that are taken into account in the relevant period. Each quarter, the Company updates its estimate of the annual effective tax rate, and if its estimated tax rate changes, the Company makes a cumulative adjustment.

~~The Company’s effective tax rate (“ETR”) was 21.9% for the nine months ended September 30, 2021, down from 22.3% for the nine months ended September 3o, 2020.~~

The Company’s ETR was 17.3% for the three months ended September 30, 2021, down from 22.6% for the three months ended September 30, 2020. The decrease in the Company’s ETR is primarily due to the recording of interest income received on tax refunds in India and certain other discrete benefits recorded in the three months ended September 30, 2021.

~~As of December 31, 2020, the Company had unrecognized tax benefits amounting to $34,300, which, if recognized, would impact the Company’s ETR.~~

The following table summarizes activities related to the Company’s unrecognized tax benefits for uncertain tax positions for the ~~nine~~three months ended ~~September 30, 2021:~~March 31, 2022:


	~~Nine~~Three months ended ~~September 30,2021~~March 31, 2022
Opening balance at January 1	$	~~34,300~~
~~Increase related to prior year tax positions, including recorded in acquisition accounting~~	~~686~~
~~Decrease related to settlements with tax authorities~~	~~(5,640)~~25,651
Decrease related to prior year tax ~~position due to lapse of applicable statute of limitation~~positions	~~(175)~~(1,717)
Effect of exchange rate changes	~~(786)~~(257)
Closing balance at ~~September 30~~March 31	$	~~28,385~~23,677

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to~~As of December 31, 2021 and March 31, 2022, the ~~Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~23. Income taxes (Continued)~~

~~The Company’s~~Company had unrecognized tax benefits ~~as of September 30, 2021 amounted~~amounting to ~~$28,385,~~25,651 and $23,677, respectively, which, if recognized, would impact the Company’s ~~ETR.~~effective tax rate.

As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the Company had accrued ~~approximately $6,369~~$2,842 and ~~$2,883,~~$2,888, respectively, in interest and ~~$900~~$628 and ~~$869,~~$624, respectively, for penalties relating to unrecognized tax benefits.

During the year ended December 31, ~~2020~~2021 and the ~~nine~~three months ended ~~September 30, 2021,~~March 31, 2022, the Company recognized approximately ~~$662~~$(13,851) and ~~$(3,400),~~$96, respectively, in interest ~~on unrecognized tax benefits.~~related to income taxes.

~~24. Other income (expense), net~~

Three months ended September 30, Nine months ended September 30,
2020 2021 2020 2021
Other income (expense) $ 960 $ 1,480 $ 946 $ 8,966
Other income (expense), net $ 960 $ 1,480 $ 946 $ 8,966

~~25.~~23. Commitments and contingencies

Capital commitments

As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the Company has committed to spend ~~$5,128~~$13,317 and ~~$9,609,~~$12,734, respectively, under agreements to purchase property, plant and equipment. This amount is net of capital advances paid in respect of these purchases.

Bank guarantees

The Company has outstanding bank guarantees and letters of credit amounting to ~~$10,156~~$7,865 and ~~$6,223~~$7,812 as of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, respectively. Bank guarantees are generally provided to government agencies and excise and customs authorities for the purpose of maintaining a bonded warehouse.

These guarantees may be revoked if the government agencies suffer any losses or damages through the breach of any of the covenants contained in the agreements governing such guarantees.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

23. Commitments and contingencies (Continued)

Other commitments

Certain units of the Company’s Indian subsidiaries are established as Software Technology Parks of India units or Special Economic Zone (“SEZ”) units under the relevant regulations issued by the Government of India. These units are exempt from customs and other duties on imported and indigenous capital goods, stores and spares. SEZ units are also exempt from the Goods and Services Tax (“GST”) that was introduced in India in 2017. The Company has undertaken to pay taxes and duties, if any, in respect of capital goods, stores, spares and services consumed duty-free, in the event that certain terms and conditions are not fulfilled.

Contingency

(a) In February 2019, there was a judicial pronouncement in India with respect to defined contribution benefit payments interpreting certain statutory defined contribution obligations of employees and employers. It is not currently clear whether the interpretation set out in the pronouncement has retrospective application.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~25. Commitments and contingencies (Continued)~~

If applied retrospectively, the interpretation would result in an increase in contributions payable by the Company for past periods for certain of its India-based employees. There are numerous interpretative challenges concerning the retrospective application of the judgment.

Due to such challenges and a lack of interpretive guidance, and based on legal advice the Company has obtained on the matter, it is currently impracticable to reliably estimate the timing and amount of any payments the Company may be required to make. Accordingly, the Company plans to obtain further clarity and will evaluate the amount of a potential provision, if any.

(b) The Indian taxing authorities (“ITA”) have initiated proceedings to examine the availability of ~~the~~a tax exemption claimed by the Company in respect of exports of services and related refunds under the Indian Goods and Services (“GST”) tax regime and the previous service tax regime. In the second quarter of 2020, the ITA began to challenge or reject the Company’s Indian GST and service tax refunds in certain Indian states. In total, refunds o~~f $21,727 have~~of $27,884 have been denied or challenged by the ITA and additional refunds may be denied. The Company is pursuing appeals of the denied refunds before relevant appellate authorities.

The Company had requested these refunds pursuant to the tax exemption available for exports under the previous service tax regime as well as the current GST regime in respect of services performed by the Company in India for affiliates and clients outside of India. In denying the refunds, the ITA have taken the position that the services provided are local services, which interpretation, if correct, would make the service tax and GST exemption on exports unavailable to the Company in respect of such services. Additional potentially material challenges and assessments may result from ongoing proceedings related to service tax recovery.

The Company believes that the denial of the refunds claimed pursuant to the service tax and GST exemption is incorrect and that the risk that the liability will materialize is remote. The Government of India has recently issued an administrative circular ~~on the GST matter that~~which supports the Company’s position, and the Company believes that the ~~ITA~~appellate authorities will reverse ~~their~~the previous orders denying refunds owed to the Company. Accordingly, no reserve has been provided as of ~~September 30, 2021.~~March 31, 2022.

(c) An affiliate of the Company in India received an assessment order in 2016 seeking to assess tax amounting to ~~$110,155~~ ~~(including~~$108,282 (including interest to the date of the order) on certain transactions that occurred in 2013. This amount excludes penalty or interest accrued since the date of the order. The Company filed an appeal against this assessment order with the Commissioner Income Tax (Appeals), the first tax appellant authority in India, which ruled against the Company. Subsequently, the Company filed an appeal with the Income Tax Appellate Tribunal of India (the “Tribunal”)~~. The Tribunal~~ has accepted the legal arguments raised by the Company on appeal and the assessment order has been cancelled. ~~Certain taxes~~Taxes paid under protest ~~were~~have been refunded along with interest ~~in the three months ended September 30, 2021. The balance, amounting to $26,839, is yet to be refunded~~ to the Company. The Indian tax authorities may appeal the order of the Tribunal before a higher ~~appellate authorities.~~court. Based on its evaluation of the facts underlying the transaction and legal advice received on the matter, the Company believes that it is more likely than not that this transaction would not be subject to tax liability in India. Accordingly, no reserve has been provided as of ~~September 30, 2021.~~March 31, 2022.

(d) In September 2020, the Indian Parliament approved the Code on Social Security, 2020 (the “Code”), which will impact the Company’s contributions to its defined contribution and defined benefit plans for employees based in India. The date the changes will take effect is not yet known and the rules for quantifying the financial impact have not yet been published. The Company will evaluate the impact of the Code on the Company in its financial statements for the period in which the Code becomes effective and the related rules are published.

~~26. Restructuring~~

In the second quarter of 2020, due to the impact of the COVID-19 pandemic on the Company’s current and expected future revenues, the Company recorded a $21,658 restructuring charge primarily relating to the abandonment of leased office premises and employee severance charges. In the third quarter of 2020, the Company recorded an additional charge of $4,889 relating to employee severance charges.

~~GENPACT LIMITED AND ITS SUBSIDIARIES~~

~~Notes to the Consolidated Financial Statements~~

~~(Unaudited)~~

~~(In thousands, except per share data and share count)~~

~~26. Restructuring (Continued)~~

Of the total recorded restructuring charges of $26,547, $11,152 was a non-cash charge (including $908 related to writing down certain property, plant and equipment) recorded as other operating expense, which pertains to the abandonment of various leased office premises as a result of the Company’s consolidation of underutilized office premises due to lower demand or shifting to a work-from-home model. The Company made efforts to sublease certain office premises instead of abandoning them, but due to the COVID-19 pandemic and the related widespread adoption of work-from-home practices by many businesses worldwide, the Company has been unable to sublease such premises to date and the Company believes it is unlikely that it will be able to sublease such premises in the foreseeable future. The Company also recorded a severance charge of $15,395 in personnel expense as a result of a focused reduction in its workforce, which has been subsequently settled. No further restructuring costs were incurred related to this restructuring plan since the third quarter of 2020.

~~27. Subsequent Events~~

~~Dividend~~

~~On October 14, 2021, the Company announced that its Board of Directors has declared a dividend for the fourth quarter of 2021 of $0.1075 per commo~~n share, which is payable on December 22, 2021 to shareholders of record as of the close of business on December 10, 2021. The declaration of any future dividends will be at the discretion of the Board of Directors and subject to Bermuda and other applicable laws.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis is meant to provide material information relevant to an assessment of the financial condition and results of operations of our company, including an evaluation of the amounts and uncertainties of cash flows from operations and from outside sources, so as to allow investors to better view our company from management’s perspective. The following discussion should be read in conjunction with our consolidated financial statements and the related notes that appear elsewhere in this Quarterly Report on Form 10-Q and in our Annual Report on Form 10-K for the year ended December 31, ~~2020~~2021 and with the information under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021. In addition to historical information, this discussion includes forward-looking statements and information that involves risks, uncertainties and assumptions, including but not limited to those listed below and under “Risk Factors” in our ~~Quarterly Report on Form 10-Q for the quarter ended March 31, 2021, and in our~~ Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021.

Special Note Regarding Forward-Looking Statements

We have made statements in this Quarterly Report on Form 10-Q (the “Quarterly Report”) in, among other sections, Part I, Item 2—“Management’s Discussion and Analysis of Financial Condition and Results of Operations” that are forward-looking statements. In some cases, you can identify these statements by forward-looking terms such as “expect,” “anticipate,” “intend,” “plan,” “believe,” “seek,” “estimate,” “could,” “may,” “shall,” “will,” “would” and variations of such words and similar expressions, or the negative of such words or similar expressions. These forward-looking statements, which are subject to risks, uncertainties and assumptions about us, may include projections of our future financial performance, which in some cases may be based on our growth strategies and anticipated trends in our business. These statements are only predictions based on our current expectations and projections about future events. There are important factors that could cause our actual results, level of activity, performance or achievements to differ materially from those expressed or implied by the forward-looking statements. In particular, you should consider the numerous risks outlined in Part ~~II, Item 1A—“Risk Factors” in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2021, and Part~~ I, Item 1A—“Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021. For a discussion of risks of which we are aware in relation to the COVID-19 pandemic, see “Our business and results of operations have been adversely impacted and may in the future be adversely impacted by the COVID-19 pandemic" under Part I, Item 1A—"Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, ~~2020 and the supplemental information included under Part II, Item 1A—"Risk Factors" in our Quarterly Report on Form 10-Q for the quarter ended March 31,~~ 2021. Many of the risks, uncertainties and other factors identified below ~~are,~~have been, and ~~will~~may continue to be, amplified by the COVID-19 pandemic.

Forward-looking statements we may make include, but are not limited to, statements relating to:

•our ability to retain existing clients and contracts;

•our ability to win new clients and engagements;

•our rate of employee attrition;

•the expected value of the statements of work under our master service agreements;

•our beliefs about future trends in our market;

•political, economic or business conditions in countries where we have operations or where our clients operate, including the ~~uncertainty related to the~~ withdrawal of the United Kingdom, or the U.K., from the European Union, or the EU, commonly known as Brexit, and uncertainty about the future relationship between the U.K. and the EU, and heightened economic and political uncertainty within and among other ~~European Union~~EU member states;

•expected spending on business process outsourcing, ~~and~~ information technology and digital transformation services by clients;

•foreign currency exchange rates;

•our ability to convert bookings to revenue;

•our effective tax rate; and

•competition in our industry.

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Factors that may cause actual results to differ from expected results include, among others:

•the invasion of Ukraine by Russia and the related sanctions and other measures being implemented or imposed in response thereto, or any potential expansion or escalation of the conflict or its economic disruption beyond its current scope;

•wage increases in countries where we have operations;

•our ability to hire and retain enough qualified employees to support our operations;

•general inflationary pressures and our ability to share increased costs with our clients;

•our ability to effectively price our services and maintain pricing and employee utilization rates;

•the impact of the COVID-19 pandemic ~~and related response measures~~ on our business, results of operations and financial condition;

•our ability to develop and successfully execute our business strategies;

•~~our ability to grow our business and effectively manage growth and international operations while maintaining effective internal controls;~~

•our ability to comply with data protection laws and regulations and to maintain the security and confidentiality of personal and other sensitive data of our clients, employees or others;

•telecommunications or technology disruptions or breaches, natural or other disasters, or medical epidemics or pandemics, including the COVID-19 pandemic;

•our dependence on favorable policies and tax laws that may be changed or amended in a manner adverse to us or be unavailable to us in the future, including as a result of tax policy changes in India, and our ability to effectively execute our tax planning strategies;

•our dependence on revenues derived from clients in the United States and Europe and clients that operate in certain industries, such as the financial services industry;

•our ability to successfully consummate or integrate strategic acquisitions;

•our ability to ~~maintain pricing and employee utilization rates;~~

•~~our ability to maintain pricing and asset utilization rates;~~

•~~our ability to hire~~attract and retain ~~enough qualified employees~~clients and to ~~support our operations;~~

•~~increases in wages in locations in which we have operations;~~develop and maintain client relationships on attractive terms;

•our ability to service our defined contribution and benefit ~~plans~~plan payment obligations;

•clarification as to the possible retrospective application of a judicial pronouncement in India regarding our defined contribution and benefit ~~plans~~plan payment obligations;

•our ~~relative dependence on~~relationship with the General Electric Company, ~~("GE")~~or GE, and our ability to maintain ~~our~~ relationships with ~~divested~~former GE businesses;

•financing terms, including, but not limited to, changes in the London Interbank Offered Rate, ~~("LIBOR"),~~or LIBOR, including the pending global phase-out of LIBOR, the development of alternative rates, including the Secured Overnight Financing Rate, and changes to our credit ratings;

•our ability to meet our corporate funding needs, pay dividends and service debt, including our ability to comply with the restrictions that apply to our indebtedness that may limit our business activities and investment opportunities;

•our ability to grow our business and effectively manage growth and international operations while maintaining effective internal controls;

•restrictions on visas for our employees traveling to North America and Europe;

•fluctuations in currency exchange rates between the currencies in which we transact business;

•our ability to retain senior management;

•the selling cycle for our client relationships;

•~~our ability to attract and retain clients and our ability to develop and maintain client relationships on attractive terms;~~

•legislation in the United States or elsewhere that adversely affects ~~the performance of~~demand for business process outsourcing, ~~and~~ information technology and digital transformation services offshore;

•increasing competition in our industry;

•our ability to protect our intellectual property and the intellectual property of others;

•deterioration in the global economic environment and its impact on our clients, including the bankruptcy of our clients;

•regulatory, legislative and judicial developments, including the withdrawal of governmental fiscal incentives;

•the international nature of our business;

•technological innovation;

•our ability to derive revenues from new service offerings and acquisitions; and

•unionization of any of our employees.

Although we believe the expectations reflected in the forward-looking statements are reasonable at the time they are made, we cannot guarantee future results, level of activity, performance or achievements. Achievement of future results is subject to risks, uncertainties, and potentially inaccurate assumptions. Should known or unknown risks or uncertainties materialize, or should underlying assumptions prove inaccurate, actual results could differ materially from past results and those anticipated, estimated or projected. You should bear this in mind as you consider forward-looking statements. We undertake no obligation to update any of these forward-looking statements after the date of this filing to conform our prior statements to actual results or revised expectations. You are advised, however, to consult any further disclosures we make on related subjects in our Form 10-K, Form 10-Q and Form 8-K reports to the Securities and Exchange Commission (the “SEC”).

Continued impact of COVID-19 on our business and results of operations

The COVID-19 pandemic continues to impact the global economy and the markets in which we operate. In the three months ended March 31, 2022, the pandemic had a modest negative impact on our results and may continue to have an impact on us in future periods. This section provides a brief overview of how we are responding to known and anticipated impacts of the COVID-19 pandemic on our business, financial condition, and results of operations.

While many of our ~~office-based~~ employees globally continue to work from home, we have reopened our offices, in some instances on a limited and voluntary basis, where circumstances have enabled us to do so. In these circumstances we have implemented additional health and safety measures consistent with government recommendations and/or requirements to help ensure employee safety. These measures include health screening, social distancing, contact tracing, enhanced cleaning procedures, and testing and vaccination requirements.

~~In 2021, parts~~Governments continue to ease COVID-19 restrictions in many places, which in some cases has contributed to a resurgence of COVID-19 cases and the spread of COVID-19 variants and subvariants. The availability of vaccines (and vaccine boosters) continues to increase around the world, ~~have experienced increased availability~~albeit with slower than anticipated rollouts and administration of COVID-19 vaccines, as well as an easing of restrictions on social activity, workplaces, businesses and travel. Notwithstanding improving conditions during the nine months ended September 2021, the COVID-19 pandemic continues, with temporary shutdowns of our offices requested or mandated by governmental authoritieschallenges in certain jurisdictions where we operate. Due to the associated uncertainties of the COVID-19 pandemic, we continue to evaluate the nature and scope of the impact to our business and may take further strategic actions in order to manage our business operations, costs and liquidity in response to the ongoing impacts and changing market conditions resulting from the pandemic.

countries.

Our Global Leadership Council continues to coordinate and oversee our actions in response to the COVID-19 pandemic, including business continuity planning, monitoring our revenue and profitability, developing transformation service offerings to address new and developing client needs, ~~as well as~~and evaluating and adapting our human resource policies. We believe this coordinated effort will maximize our flexibility and allow us to quickly implement any necessary protocols for devising solutions to the problems we and our clients are facing or may face in the future in relation to the pandemic.

As the COVID-19 pandemic evolves, we will continue to assess its impact on the Company and respond accordingly. The ultimate impact of COVID-19 on our business and the industry in which we operate remains unknown and unpredictable. Our past results may not be indicative of our future performance, and our financial results in future periods, including but not limited to net revenues, income from operations, income from operations margin, net income and earnings per share, may differ materially from historical trends. The extent of the impact of the COVID-19 pandemic on our business will depend on a number of factors, including but not limited to the duration and severity of the

pandemic; future variants or subvariants of the COVID-19 virus and the severity of such variants or subvariants; rates of ~~vaccination;~~vaccination and the availability and effectiveness of vaccines, including booster shots, and treatments for COVID-19 globally; the macroeconomic impact of the spread of the virus; and related government stimulus measures. We are currently unable to predict the full impact that the COVID-19 pandemic will have on our results from operations, financial condition, liquidity and cash flows due to numerous uncertainties, including the duration and severity of the pandemic and containment measures and the related macroeconomic impacts. For example, to the extent the pandemic continues to disrupt economic activity globally, we, like other businesses, will not be immune from its effects, and our business, results of operations and financial condition may be adversely affected, possibly materially, by prolonged decreases in spending on the types of services we provide, deterioration of our clients’ credit, or reduced economic activities. In addition, some of our expenses are less variable in nature and do not closely correlate with revenues, which may lead to a decrease in our profitability.

Impact of Russia’s Military Action in Ukraine on our Business

In February 2022, Russian forces launched significant military action against Ukraine, which has resulted in conflict and disruptions in the region. In response to this action taken by Russia, the United States, the United Kingdom and the European Union governments, among others, have imposed various sanctions and export-control measures, including comprehensive financial sanctions, targeted at Russia or designated individuals and entities with business interests and/or government connections to Russia or those involved in Russian military activities. Governments have also enhanced export controls and trade sanctions targeting Russia’s import of goods. In the event these geopolitical tensions fail to improve or deteriorate, additional governmental sanctions and measures may be enacted.

It is not possible to predict the broader consequences of the conflict, including related geopolitical tensions. The invasion and retaliatory actions taken by the United States and other countries in respect thereof, as well as any counter measures or retaliatory actions by Russia in response, have in certain cases caused and are likely to continue to cause supply chain disruption and inflation, regional instability, geopolitical shifts and could materially adversely affect global trade, currency exchange rates, regional economies and the global economy. While we do not have any operations in Russia or Ukraine, it is difficult to anticipate the impact of any of the foregoing on our business, and the conflict and actions taken in response to the conflict could increase our costs, disrupt our supply chain, impair our ability to raise additional capital when needed on acceptable terms, if at all, or otherwise adversely affect our business, financial condition and results of operations. To date, we do not believe Russia’s military action in Ukraine and governmental actions in response thereto have had a material impact on our business, financial position or operations. We continue to monitor the situation closely.

For additional information about the risks we face in relation to the COVID-19 pandemic and Russia's invasion of Ukraine, see Part I, Item 1A—“Risk Factors” in our Annual Report on Form 10-K for the year ended December ~~31, 2020 and Part II, Item 1A—“Risk Factors” in our Quarterly Report on Form 10-Q for the quarter ended March~~ 31, 2021.

Overview

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and run digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Fortune Global 500 clients. We have ~~approximately 105,400~~over 115,300 employees serving clients in key industry verticals from more than 30 countries. Our registered office is located at Canon’s Court, 22 Victoria Street, Hamilton HM 12, Bermuda.

In the quarter ended ~~September 30, 2021,~~March 31, 2022, we recorded net revenues of ~~$1,015.7~~$1,068.4 million, of which ~~$920.6~~$973.3 million, or ~~90.6%~~91.1%, was from clients other than ~~General Electric (“GE”),~~GE, which we refer to as Global Clients, with the remaining ~~$95.1~~$95.2 million, or ~~9.4%~~8.9%, from GE.

Certain Acquisitions

On December 31, 2021, we acquired 100% of the outstanding equity/limited liability company interests in Hoodoo Digital, LLC, a Utah limited liability company, for total purchase consideration of $66.7 million. This amount represents cash consideration of $64.4 million, net of cash acquired of $2.3 million. This acquisition furthers our strategy to fuse experience and process innovation to help clients drive end-to-end digital transformation. Hoodoo’s expertise with Adobe Experience Manager and other Adobe applications complements our existing end-to-end client solution that seamlessly integrates digital content, e-commerce, data analytics, and marketing operations. Goodwill arising from the acquisition amounting to $44.3 million has been allocated among our three reporting units as follows: Banking, Capital Markets and Insurance ("BCMI") in the amount of $4.2 million, Consumer Goods, Retail, Life Sciences and Healthcare ("CGRLH") in the amount of $7.1 million and High Tech, Manufacturing and Services ("HMS") in the amount of $33.1 million, using a relative fair value allocation method. Goodwill arising from this acquisition is deductible for income tax purposes and

represents primarily the acquired capabilities and other benefits expected to result from combining the acquired operations with our existing operations

On December 31, 2020, we acquired 100% of the outstanding equity interests in Enquero Inc, a California corporation, and certain affiliated entities in India, the Netherlands and Canada (collectively referred to as “Enquero”) for total purchase consideration of $148.8 million. This amount represents cash consideration of $137.2 million, net of cash acquired of $11.6 million. This acquisition increased the scale and depth of our data and analytics capabilities, enhancing our ability to accelerate the digital transformation journeys of our clients through cloud technologies and advanced data analytics. Goodwill arising from the acquisition amounting to ~~$86.6~~$87.9 million has been allocated among our three reporting units as follows: ~~Banking, Capital Markets and Insurance (“BCMI”)~~BCMI in the amount of $2.6 million, CGRLH in the amount of ~~$2.6~~ $22.5 million ~~Consumer Goods, Retail, Life Sciences~~ and ~~Healthcare (“CGRLH”)~~HMS in the amount of ~~$22.2 million and High Tech, Manufacturing and Services (“HMS”) in the amount of $61.8 million,~~$62.7 million, using a relative fair value allocation method. ~~The goodwill~~Goodwill arising from this acquisition is not deductible for income tax ~~purposes. The goodwill~~purposes and represents primarily the acquired capabilities and other benefits expected to result from combining the acquired operations with our existing operations.

On October 5, 2020, we acquired 100% of the outstanding equity/limited liability company interests in SomethingDigital.Com LLC, a New York limited liability company, for total purchase consideration of $57.5 million. This amount represents cash consideration of $56.1 million, net of cash acquired of $1.4 million. This acquisition supported our strategy to integrate experience and process innovation to help clients on their digital transformation journeys and expanded on our existing experience capabilities to support end-to-end digital commerce solutions, both business-to-business and business-to-consumer. Additionally, this acquisition expanded our capabilities into Magento Commerce, which powers Adobe Commerce Cloud, and Shopify Plus, a cloud-based-ecommerce platform for high-volume merchants. Goodwill arising from the acquisition amounting to $36.9 million has been allocated among two of our reporting units as follows: CGRLH in the amount of $30.4 million and HMS in the amount of ~~$6.5~~$6.6 million, using a relative fair value allocation method. Of the total goodwill arising from this acquisition, $35.1 million is deductible for income tax purposes. The goodwill represents primarily the acquired capabilities and other benefits expected to result from combining the acquired operations with our existing operations.

On November 12, 2019, we acquired 100% of the outstanding equity/limited liability company interests in Rightpoint Consulting, LLC, an Illinois limited liability company, and certain affiliated entities in the United States and India (collectively referred to as “Rightpoint”) for total purchase consideration of $270.7 million. This amount includes cash consideration of $268.2 million, net of cash acquired of $2.5 million. This acquisition expanded our capabilities in improving customer experience and strengthens our reputation as a thought leader in this space. The securities purchase agreement provided certain of the selling equity holders the option to elect to either (a) receive 100% consideration in cash at the closing date for their limited liability company interests and vested options or (b) “roll over” and retain 25% of their Rightpoint limited liability company interests and vested options and receive consideration in cash at closing for the remaining 75% of their Rightpoint limited liability company interests and vested options. Certain selling equity holders elected to receive deferred, variable earnout consideration with an estimated value of $21.5 million over the three-year rollover period, which is included in the purchase consideration. The amount of deferred consideration ultimately payable to the rollover sellers will be based on the future revenue multiple of the acquired business. Goodwill arising from the acquisition amounting to $177.2 million has been allocated among our three reporting units as follows: BCMI in the amount of $17.0 million, CGRLH in the amount of $43.0 million and HMS in the amount of $117.2 million, using a relative fair value allocation method. Of the total goodwill arising from this acquisition, $91.9 million is deductible for income tax purposes. The goodwill primarily represents the acquired capabilities and other benefits expected to result from combining the acquired operations with our existing operations.

Critical Accounting Policies and Estimates

For a description of our critical accounting policies and estimates, see Note 2—“Summary of significant accounting policies” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above, as well as Part II, Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations—Critical Accounting Policies and Estimates” and Note 2—“Summary of significant accounting policies” under Part IV, Item 15—“Exhibits and Financial Statement Schedules” in our Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021. These have been no material changes to our critical accounting policies and estimates during the three months ended March 31, 2022 from those described in our Annual Report on Form 10-K for the year ended December 31, 2021

Due to rounding, the numbers presented in the tables included in this “Item 2—Management’s Discussion and Analysis of Financial Condition and Results of Operations” may not add up precisely to the totals provided.

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Results of Operations

The following table sets forth certain data from our consolidated statements of income for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~2021.~~2022.


										Percentage Change Increase/(Decrease)									Percentage Change Increase/(Decrease)
		Three months ended September 30,				Nine months ended September 30,				Three months ended September 30,		Nine months ended September 30,			Three months ended March 31,				Three months ended March 31,
		2020		2021		2020		2021		2021 vs. 2020		2021 vs. 2020			2021		2022		2022 vs. 2021
		(dollars in millions)													(dollars in millions)
Net revenues—Global Clients	Net revenues—Global Clients	$ 824.2		$ 920.6		$ 2,409.0		$ 2,667.0		11.7	%	10.7	%	Net revenues—Global Clients	$ 853.1		$ 973.3		14.1	%
Net revenues—GE	Net revenues—GE	111.3		95.1		349.8		282.9		(14.6)	%	(19.1)	%	Net revenues—GE	93.0		95.2		2.3	%
Total net revenues	Total net revenues	935.5		1,015.7		2,758.8		2,949.9		8.6	%	6.9	%	Total net revenues	946.1		1,068.4		12.9	%
Cost of revenue	Cost of revenue	605.8		653.7		1,804.5		1,887.6		7.9	%	4.6	%	Cost of revenue	600.9		686.0		14.2	%
Gross profit	Gross profit	329.7		362.1		954.3		1,062.3		9.8	%	11.3	%	Gross profit	345.1		382.5		10.8	%
Gross profit margin	Gross profit margin	35.2	%	35.6	%	34.6	%	36.0	%					Gross profit margin	36.5	%	35.8	%
Operating expenses	Operating expenses													Operating expenses
Selling, general and administrative expenses	Selling, general and administrative expenses	198.3		216.0		582.0		620.9		8.9	%	6.7	%	Selling, general and administrative expenses	200.7		237.3		18.2	%
Amortization of acquired intangible assets	Amortization of acquired intangible assets	10.2		13.9		31.7		44.6		35.8	%	40.9	%	Amortization of acquired intangible assets	16.2		11.3		(30.1)	%
Other operating (income) expense, net	Other operating (income) expense, net	(3.5)		(0.1)		15.0		(0.2)		(97.4)	%	(101.4)	%	Other operating (income) expense, net	0.4		0.0		(99.2)	%
Income from operations	Income from operations	124.6		132.3		325.7		397.1		6.1	%	21.9	%	Income from operations	127.9		133.9		4.7	%
Income from operations as a percentage of net revenues	Income from operations as a percentage of net revenues	13.3	%	13.0	%	11.8	%	13.5	%					Income from operations as a percentage of net revenues	13.5	%	12.5	%
Foreign exchange gains (losses), net	Foreign exchange gains (losses), net	(2.4)		2.7		11.6		11.5		NM *		(0.7)	%	Foreign exchange gains (losses), net	3.3		4.3		30.7	%
Interest income (expense), net	Interest income (expense), net	(12.8)		(12.8)		(38.1)		(38.2)		0.1	%	0.3	%	Interest income (expense), net	(12.3)		(12.1)		(2.1)	%
Other income (expense), net	Other income (expense), net	1.0		1.5		0.9		9.0		54.2	%	NM *		Other income (expense), net	1.4		(0.4)		(129.4)	%
Income before income tax expense	Income before income tax expense	110.4		123.7		300.1		379.4		12.0	%	26.4	%	Income before income tax expense	120.2		125.7		4.5	%
Income tax expense	Income tax expense	25.0		21.4		66.9		83.0		(14.6)	%	24.2	%	Income tax expense	29.0		29.5		1.9	%
Net income	Net income	$ 85.4		$ 102.4		$ 233.3		$ 296.4		19.8	%	27.0	%	Net income	$ 91.3		$ 96.2		5.4	%
Net income as a percentage of net revenues	Net income as a percentage of net revenues	9.1	%	10.1	%	8.5	%	10.0	%					Net income as a percentage of net revenues	9.6	%	9.0	%

*N0t Meaningful

Three Months Ended ~~September 30, 2021~~March 31, 2022 Compared to the Three Months Ended ~~September 30, 2020~~March 31, 2021

Net revenues. Our net revenues were ~~$1,015.7~~$1,068.4 million in the ~~third~~first quarter of ~~2021,~~2022, up ~~$80.2~~122.4 million, or ~~8.6%~~12.9%, from ~~$935.5~~$946.1 million in the ~~third~~first quarter of ~~2020.~~2021. The growth in our net revenues was ~~from~~driven by better-than-expected performance in both Global Clients and derived from our transformation services, primarily in our CGRLH segment, HMS segment and insurance clients within our BCMI segment. Our net revenues from GE declined in the third quarter of 2021 compared to the third quarter of 2020, largely due to committed productivity and a reduction in GE’s discretionary expenditures resulting from the macroeconomic environment, as well as GE’s divestitures of certain businesses that as of January 1, 2021 are included in our Global Client portfolio.GE.

Adjusted for foreign exchange, primarily the impact of changes in the value of the Australian dollar, ~~the~~ euro, ~~and~~ U.K. pound sterling and Japanese yen against the U.S. dollar, our net revenues grew ~~7.5%~~14% in the ~~third~~first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of ~~2020~~2021 on a constant currency1 basis. ~~Revenue growth on a constant currency~~1 ~~basis is a non-GAAP measure.~~ We provide information about our revenue growth on a constant currency1 basis so that our revenue may be viewed without the impact of foreign currency exchange rate fluctuations, thereby facilitating period-to-period comparisons of our business performance. Total net revenues on a constant currency1 basis are calculated by restating current-period activity using the prior fiscal period’s foreign currency exchange rates and adjusted for hedging gains/losses.

Our average headcount increased by 16.9% to approximately 113,500 in the first quarter of 2022 from approximately 97,100 in the first quarter of 2021.

1 Revenue growth on a constant currency basis is a non-GAAP measure and is calculated by restating current-period activity using the prior fiscal period’s foreign currency exchange rates adjusted for hedging gains/losses in such period.

5347

~~Our average headcount increased by 8.9% to approximately 105,300 in the third quarter of 2021 from approximately 96,700 in the third quarter of 2020.~~


		Three months ended September 30,				Percentage Change Increase/(Decrease)			Three months ended March 31,				Percentage Change Increase/(Decrease)
		2020		2021		2021 vs. 2020			2021		2022		2022 vs. 2021
		(dollars in millions)							(dollars in millions)
Net revenues – Global Clients	Net revenues – Global Clients	$	824.2	$	920.6	11.7	%	Net revenues – Global Clients	$	853.1	$	973.3	14.1	%
Net revenues – GE	Net revenues – GE	$	111.3	$	95.1	(14.6)	%	Net revenues – GE	$	93.0	$	95.2	2.3	%
Total net revenues	Total net revenues	$	935.5	$	1,015.7	8.6	%	Total net revenues	$	946.1	$	1,068.4	12.9	%

Net revenues from Global Clients in the ~~third~~first quarter of ~~2021~~2022 were ~~$920.6~~$973.3 million, up ~~$96.5~~$120.2 million, or ~~11.7%~~14.1%, from ~~$824.2~~$853.1 million in the ~~third~~first quarter of ~~2020.~~2021. This increase was ~~primarily~~largely driven by ~~growth~~continued strong demand for transformation services and service ramp-ups related to recently signed intelligent operations engagements, as well as revenue from Hoodoo Digital, LLC, which we acquired in ~~our CGRLH segment, HMS segment and insurance clients within our BCMI segment, led by double digit growth in our transformation services.~~the fourth quarter of 2021. As a percentage of total net revenues, net revenues from Global Clients increased from ~~88.1%~~90.2% in the ~~third~~first quarter of ~~2020~~2021 to ~~90.6%~~91.1% in the ~~third~~first quarter of ~~2021.~~2022.

Net revenues from GE in the ~~third~~first quarter of 2022 were $95.2 million, up $2.2 million, or 2.3%, from $93.0 million in the first quarter of 2021, ~~declined 14.6%~~primarily related to short cycle project work in the first quarter of 2022 compared to the ~~third~~first quarter of 2020, largely due to committed productivity and a reduction in GE’s discretionary expenditures resulting from the macroeconomic environment, as well as the inclusion of $9.9 million in revenues from certain GE-divested businesses as Global Client revenue in the third quarter of 2021 following their divestiture by GE.2021.

Revenues by segment were as follows:


		Three months ended September 30,				Percentage Change Increase/(Decrease)			Three months ended March 31,				Percentage Change Increase/(Decrease)
		2020		2021		2021 vs. 2020			2021		2022		2022 vs. 2021
		(dollars in millions)							(dollars in millions)
BCMI	BCMI	$	283.8	$	258.5	(8.9)	%	BCMI	$	242.3	$	276.2	14.0	%
CGRLH	CGRLH	318.3		388.1		21.9	%	CGRLH	340.0		404.2		18.9	%
HMS	HMS	339.0		366.7		8.2	%	HMS	356.9		394.9		10.7	%
Others	Others	(5.6)		2.4		143.1	%	Others	6.8		(6.8)		(200.7)	%
Total net revenues	Total net revenues	$	935.5	$	1,015.7	8.6	%	Total net revenues	$	946.1	$	1,068.4	12.9	%

Net revenues from our BCMI segment ~~decreased~~increased by ~~8.9%~~14.0% in the ~~third~~first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of ~~2020, largely as a result of the impact of restructuring a contract with a large client~~2021, primarily driven by an increase in ~~our banking and capital markets vertical during the fourth quarter of 2020, partially offset by higher~~ revenues from ~~clients~~both our transformation services and intelligent operations engagements in our insurance vertical, and an increase in transformation services ~~engagements in the third quarter of 2021 compared to the third quarter of 2020. Since the reduction in revenues due to the large client restructuring, revenues~~revenue in our ~~BCMI segment have increased sequentially for the past two quarters of 2021.~~banking and capital markets vertical. Net revenues from our CGRLH segment increased by ~~21.9%~~18.9% in the ~~third~~first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of ~~2020, primarily~~2021, driven by ~~increases~~an increase in both our transformation services and intelligent operations ~~engagements, as well as revenue from our recent acquisitions of Enquero and SomethingDigital.Com LLC in the fourth quarter of 2020.~~engagements. Net revenues from our HMS segment increased by ~~8.2%~~10.7% in the ~~third~~first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of ~~2020,~~2021, primarily driven by an increase in ~~revenues from~~both our transformation services and intelligent operations engagements for Global Clients, ~~in our HMS segment, which also included~~including revenue from ~~our recent acquisition of Enquero~~Hoodoo Digital, LLC, which we acquired in the fourth quarter of ~~2020, partially offset by lower~~2021, as well as an increase in net revenues from GE, primarily related to short-cycle project work in ~~our manufacturing and services vertical due~~the first quarter of 2022 compared to ~~committed productivity and a reduction in GE’s discretionary expenditures resulting from~~ the ~~macroeconomic environment.~~first quarter of 2021. Net revenues from ~~Others~~"Others" in the table above primarily represents the impact of foreign exchange fluctuations, which is not allocated to our segments for management’s internal reporting purposes. For additional information, see Note ~~19—~~18—“Segment reporting” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

Cost of revenue. Cost of revenue was ~~$653.7~~$686.0 million in the ~~third~~first quarter of ~~2021,~~2022, up ~~$47.9~~$85.1 million, or ~~7.9%~~14.2%, from $600.9 million in the ~~third~~first quarter of ~~2020.~~2021. The increase in ~~our~~ cost of revenue in the ~~third~~first quarter of 2022 compared to the first quarter of 2021 ~~compared to the third quarter of 2020~~ was primarily due to ~~(i)~~ an increase in our operational headcount ~~supporting~~to support revenue growth, including in the number of onshore personnel related to large deals and transformation services delivery ~~as well as~~and from ~~the acquisitions~~our acquisition of ~~SomethingDigital.Com~~Hoodoo Digital, LLC ~~and Enquero~~ in the fourth quarter of ~~2020, (ii)~~2021, as well as wage ~~inflation, and (iii) higher expenses associated with medical costs related to the impact of the COVID-19 pandemic on our employees.~~inflation. This increase was partially offset by a decrease in depreciation ~~expense~~and amortization, infrastructure and communication expenses in the ~~third~~first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of ~~2020. We also recorded a non-recurring restructuring charge related to employee severance in the third quarter of 2020, while no corresponding charge was recorded in the third quarter of~~ 2021. ~~For additional information, see Note 26—“Restructuring” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above~~.

Gross margin. Our gross margin ~~increased~~decreased from ~~35.2%~~36.5% in the ~~third quarter of 2020 to 35.6% in the third~~first quarter of 2021 to 35.8% in the first quarter of 2022, primarily driven by ~~higher revenues and better utilization, partially offset by higher expenses associated with wage inflation and medical costs~~investments related to deal ramp-ups and to support new deal activity, as well as higher

personnel expenses, which were due in part to wage increases during the ~~impact of the COVID-19 pandemic on our employees in the third~~first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of 2020. We also recorded a non-recurring charge related to retirement fund assets in India and a restructuring charge related to employee severance in the third quarter of 2020, while no corresponding charges were recorded in the third quarter of 2021.

Selling, general and administrative expenses (SG&A). SG&A expenses as a percentage of total net revenues ~~increased~~increased from 21.2% in the ~~third~~first quarter of ~~2020~~2021 to ~~21.3%~~22.2% in the ~~third~~first quarter of 2022. SG&A expenses were $237.3 million in the first quarter of 2022, up $36.6 million, or 18.2%, from the first quarter of 2021. ~~SG&A expenses were $216.0 million in the third quarter of 2021, up $17.6 million, or 8.9%, from the third quarter of 2020.~~ This ~~increase in expense~~increase was primarily due to ~~higher planned~~investments to support increased revenues, including staffing, research and development ~~investments in~~related to cloud-based offerings and other prioritized service lines that were increased in the second half of 2021, higher marketing expenses ~~additional staffing to support increased revenues, higher medical costs related to the impact of the COVID-19 pandemic on our employees,~~and facility maintenance expenses, and wage inflation in the ~~third~~first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of ~~2020,~~2021. This increased investment activity was partially offset by lower ~~depreciation expense. We also recorded a~~stock-based compensation expense ~~non-recurring employee severance charge as part of our restructuring undertaken~~ in the ~~third~~first quarter of ~~2020, while no corresponding charge was recorded in~~2022 compared to the ~~third~~first quarter of ~~2021~~.2021.

Amortization of acquired intangibles. Amortization of acquired intangibles ~~were $13.9~~was $11.3 million in the ~~third~~first quarter of ~~2021, up $3.7~~2022, down $4.9 million, or ~~35.8%~~30.1%, from the ~~third~~first quarter of ~~2020.~~2021. This ~~increase is~~decrease was primarily due to ~~higher~~the completion of useful lives of intangibles acquired in prior periods, partially offset by amortization expense related to ~~intangibles in the third quarter of 2021 compared to the third quarter of 2020 due to the acquisitions of Enquero and SomethingDigital.Com~~Hoodoo Digital, LLC, which we acquired in the fourth quarter of ~~2020.~~2021.

Other operating (income) expense, net. Other operating ~~income~~expense (net of ~~expense)~~income) was ~~$0.1 million~~$3 thousand in the ~~third~~first quarter of ~~2021~~2022 compared to ~~$3.5 million~~$353 thousand in the ~~third~~first quarter of ~~2020.~~2021. The decrease in other operating ~~income (net of expense)~~expense was due to ~~a change~~an asset impairment charge relating to technology-related intangible assets and certain property, plant and equipment in the ~~fair value of an earn-out liability of $3.8 million recognized in the third~~first quarter of ~~2020, partially offset by a write-down of intangible assets in the third quarter of 2020,~~2021, while no corresponding ~~amounts~~charges were recorded in the ~~third~~first quarter of ~~2021.~~2022.

Income from operations. As a result of the foregoing factors, income from operations as a percentage of total net revenues decreased from ~~13.3%~~13.5% in the ~~third~~first quarter of ~~2020~~2021 to ~~13.0%~~12.5% in the ~~third~~first quarter of ~~2021.~~2022. Income from operations increased by ~~$7.6~~$6.0 million from ~~$124.6~~$127.9 million in the ~~third~~first quarter of ~~2020~~2021 to ~~$132.3~~$133.9 million in the ~~third~~first quarter of ~~2021,~~2022, primarily driven by higher ~~revenues and associated operating income margins.~~revenues.

Foreign exchange gains (losses), net. We recorded a net foreign exchange gain of ~~$2.7~~$4.3 million in the ~~third~~first quarter of ~~2021~~2022 compared to ~~a net foreign exchange loss of $2.4~~$3.3 million in the ~~third~~first quarter of ~~2020.~~2021. The ~~gain~~gains in the ~~third quarter~~first quarters of 2022 and 2021 ~~resulted~~were primarily ~~from gains on fair value hedges, partially offset by losses on remeasurement resulting from~~due to the ~~appreciation~~depreciation of the Indian rupee against the U.S. dollar during ~~the third quarter of 2021. The loss in the third quarter of 2020 resulted primarily from the appreciation of the Hungarian forint and Philippine peso against the U.S. dollar.~~each period.

Interest income (expense), net. Our interest expense (net of interest income) was ~~flat at $12.8~~$12.1 million in the ~~third~~first quarter of 2022, down $0.2 million from $12.3 million in the first quarter of 2021, ~~and 2020. Interest expense increased from $14.6 million in the third quarter of 2020 to $14.8 million in the third quarter of 2021. This increase was~~ primarily due to ~~higher~~a $0.7 million increase in interest income in India, offset by a $0.5 million increase in interest expense. The increase in interest expense ~~on earn-out liabilities in the third quarter of 2021 compared~~was largely due to ~~the third quarter of 2020 as well as~~ interest expense related to our ~~$350.0~~$350 million aggregate principal amount of 1.750% senior notes issued in March 2021, ~~(“2021 Senior Notes”). This increase was largely~~partially offset by a lower ~~amount~~ outstanding balance under our term loan, including a lower ~~revolving credit facility~~drawdown balance ~~and a lower average London Interbank Offered Rate ("LIBOR")-based rate~~ on our revolving credit facility ~~and term loan,~~in the first quarter of 2022 compared to the first quarter of 2021, which we discuss in the section titled “Liquidity and Capital Resources—Financial Condition” below. ~~Our interest income increased from $1.8 million in the third quarter of 2020 to $2.1 million in the third quarter of 2021.~~ The weighted average rate of interest on our debt, including the net impact of interest rate swaps, ~~was 2.9%, unchanged~~decreased from 3.0% in the ~~third~~first quarter of ~~2020~~2021 to ~~2021.~~2.9% in the first quarter of 2022.

Other income (expense), net. Our other expense (net of income) was $0.4 million in the first quarter of 2022 compared to other income (net of expense) ~~was $1.5~~of $1.4 million in the ~~third~~first quarter of ~~2021 compared to $1.0 million~~2021. The decrease in ~~the third quarter of 2020. This increase~~other income was largely attributable to ~~government incentives recorded in the third quarter of 2021, largely offset by a~~ lower ~~gain~~gains on the fair value of assets held in our deferred compensation plan in the ~~third~~first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of ~~2020.~~2021.

Income tax expense. Our income tax expense was ~~$21.4~~$29.5 million in the ~~third~~first quarter of 2022, up from $29.0 million in the first quarter of 2021, ~~down from $25.0 million in the third quarter of 2020,~~due to higher pre-tax income, representing an effective tax rate (“ETR”) of ~~17.3%~~23.5%, down from ~~22.6%~~24.1% in the ~~third~~first quarter of ~~2020.~~2021. The decrease in our ETR was primarily due to ~~the recording of interest income received on tax refunds~~a lower ETR in ~~India and~~ certain ~~other discrete benefits recorded~~jurisdictions in the ~~third~~first quarter of 2022 compared to the first quarter of 2021.

Net income. As a result of the foregoing factors, net income as a percentage of total net revenues was ~~10.1%~~9.0% in the ~~third~~first quarter of ~~2021, up~~2022, down from ~~9.1%~~9.6% in the ~~third~~first quarter of ~~2020.~~2021. Net income increased from ~~$85.4~~$91.3 million in the ~~third~~first quarter of ~~2020~~2021 to ~~$102.4~~$96.2 million in the ~~third~~first quarter of ~~2021.~~2022.

Adjusted income ~~from~~from operations. Adjusted income from operations (“AOI”) ~~increased~~decreased by ~~$8.9~~$2.7 million from $162.7 million in the first quarter of 2021 to $160.0 million in the ~~third~~first quarter of ~~2020 to $168.9 million in the third quarter of 2021.~~2022. Our AOI margin decreased from ~~17.1%~~17.2% in the ~~third quarter of 2020 to 16.6% in the third~~first quarter of 2021 to 15.0% in the first quarter of 2022 primarily ~~due to~~driven by higher ~~planned~~sales and marketing expenses, higher investments in research and development ~~investments in~~related to cloud-based offerings and other prioritized service lines ~~higher sales and marketing expenses and~~that

were increased ~~travel expenses~~ in the ~~third~~second half of 2021 and higher travel costs in the first quarter of ~~2021~~2022 compared to the ~~third~~first quarter of ~~2020.~~2021.

AOI is a non-GAAP measure and is not based on any comprehensive set of accounting rules or principles and should not be considered a substitute for, or superior to, financial measures calculated in accordance with GAAP, and may be different from non-GAAP financial measures used by other companies. We believe that presenting AOI together with our reported results can provide useful supplemental information to our investors and management regarding financial and business trends relating to our financial condition and results of operations. A limitation of using AOI versus net income calculated in accordance with GAAP is that AOI excludes certain recurring costs and certain other charges, namely stock-based compensation and amortization of acquired intangibles. We compensate for this limitation by providing specific information on the GAAP amounts excluded from AOI.

We calculate AOI as net income, excluding (i) stock-based compensation, (ii) amortization and impairment of acquired intangible assets, (iii) acquisition-related expenses excluded in the period in which an acquisition is consummated, (iv) foreign exchange (gains)/losses, (v) ~~restructuring expenses, (vi)~~ interest (income) expense, and ~~(vii)~~(vi) income tax expense, as we believe that our results after taking into account these adjustments more accurately reflect our ongoing operations. For additional information, see Note ~~19—~~18—“Segment reporting” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

~~During the third quarter of~~ ~~2020, as a result of the COVID-19 pandemic, we undertook restructuring measures that amounted to~~ ~~$4.9~~ ~~million. This restructuring charge was excluded from AOI in the third quarter of~~ ~~2020, and no such charge was recorded in the third quarter of~~ ~~2021. For additional information, see Note 26—“Restructuring” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.~~

The following table shows the reconciliation of AOI to net income, the most directly comparable GAAP measure, for the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021:~~2022:


		Three months ended September 30,					Three months ended March 31,
		2020		2021			2021		2022
		(dollars in millions)					(dollars in millions)
Net income	Net income	$	85.4	$	102.4	Net income	$	91.3	$	96.2
Foreign exchange (gains) losses, net	Foreign exchange (gains) losses, net	2.4		(2.7)		Foreign exchange (gains) losses, net	(3.3)		(4.3)
Interest (income) expense, net	Interest (income) expense, net	12.8		12.8		Interest (income) expense, net	12.3		12.1
Income tax expense	Income tax expense	25.0		21.4		Income tax expense	29.0		29.5
Stock-based compensation	Stock-based compensation	19.5		21.5		Stock-based compensation	17.4		15.3
Amortization and impairment of acquired intangible assets	Amortization and impairment of acquired intangible assets	10.0		13.7		Amortization and impairment of acquired intangible assets	16.0		11.3
Restructuring expenses		4.9		—
Adjusted income from operations	Adjusted income from operations	$	160.0	$	168.9	Adjusted income from operations	$	162.7	$	160.0

The following table sets forth our AOI by segment for the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2021:~~2022:


		Three months ended September 30,				Percentage Change Increase/(Decrease)			Three months ended March 31,				Percentage Change Increase/(Decrease)
		2020		2021		2021 vs. 2020			2021		2022		2022 vs. 2021
		(dollars in millions)							(dollars in millions)
BCMI	BCMI	$	38.8	$	32.5	(16.1)	%	BCMI	$	32.4	$	25.1	(22.5)	%
CGRLH	CGRLH	47.8		63.7		33.1	%	CGRLH	57.8		53.3		(7.8)	%
HMS	HMS	61.0		68.3		11.9	%	HMS	67.6		68.1		0.8	%
Others	Others	12.4		4.5		(63.7)	%	Others	4.9		13.5		177.8	%

AOI of our BCMI segment decreased to ~~$32.5~~$25.1 million in the ~~third~~first quarter of 2022 from $32.4 million in the first quarter of 2021, ~~from $38.8 million in the third quarter of 2020,~~ primarily due to higher sales and marketing expenses, increased transition costs related to recently signed client engagements and the impact of ~~restructuring a contract with a large client~~wage inflation, partially offset by higher revenues from our insurance vertical, led by growth in both our ~~banking~~transformation services and ~~capital markets vertical during the fourth quarter of 2020.~~intelligent operations engagements. AOI of our CGRLH segment ~~increased~~decreased to ~~$63.7~~$53.3 million in the ~~third~~first quarter of 2022 from $57.8 million in the first quarter of 2021, ~~from $47.8 million in the third quarter of 2020, primarily~~largely due to ~~revenue growth,~~ higher ~~utilization~~investments to support new deal activity and the impact of ~~transformation resources and higher transition-related investments for new deals.~~wage inflation. AOI of our HMS segment increased to ~~$68.3~~$68.1 million in the ~~third~~first quarter of 2022 from $67.6 million in the first quarter of 2021, primarily driven by higher revenues from ~~$61.0 million~~transformation services, including revenue from Hoodoo Digital, LLC, which we acquired in the ~~third~~fourth quarter of ~~2020, primarily due to revenue growth and higher utilization of transformation resources in the third quarter of 2021 compared to the third quarter of 2020.~~

2021. AOI for “Others” in the table above primarily represents the impact of foreign exchange fluctuations, adjustment of allowances for credit losses and over- or under-absorption of overheads, none of which is allocated to any individual segment for management's internal reporting purposes. See Note ~~19—~~18—“Segment reporting” ~~to our consolidated financial statements~~ under Part I, Item 1— “Unaudited Consolidated Financial Statements” above.

~~Nine months ended September 30, 2021 Compared to the Nine months ended September 30, 2020~~

~~Net revenues.~~ Our net revenues were $2,949.9 million in the nine months ended September 30, 2021, up $191.1 million, or 6.9%, from $2,758.8 million in the nine months ended September 30, 2020. The growth in our net revenues was from Global Clients and derived from both our transformation services and intelligent operations, primarily in our CGRLH segment, insurance clients within our BCMI segment and our HMS segment. Revenue from GE declined in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, largely due to committed productivity and a reduction in GE’s discretionary expenditures resulting from the macroeconomic environment, as well as GE’s ~~divestitures of certain businesses that as of January 1, 2021 are reflected in our Global Client portfolio.~~

Adjusted for foreign exchange, primarily the impact of changes in the value of the euro, Australian dollar and U.K. pound sterling against the U.S. dollar, our net revenues grew 5.3% in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020 on a constant currency2 ~~basis. Revenue growth on a constant currency~~2 ~~basis is a non-GAAP measure. We provide information about our revenue growth on a constant currency~~2 basis so that our revenue may be viewed without the impact of foreign currency exchange rate fluctuations, thereby facilitating period-to-period comparisons of our business performance. Total net revenues on a constant currency2 ~~basis are calculated by restating current-period activity using the prior fiscal period’s foreign currency exchange rates and adjusted for hedging gains/losses.~~

~~Our average headcount increased by 4.6% to approximately 101,500 in the nine months ended September 30, 2021 from approximately 97,000 in the nine months ended September 30, 2020.~~

Nine months ended September 30, Percentage Change
Increase/(Decrease)
2020 2021 2021 vs. 2020
(dollars in millions)
Net revenues – Global Clients $ 2,409.0 $ 2,667.0 10.7 %
Net revenues – GE $ 349.8 $ 282.9 (19.1) %
Total net revenues $ 2,758.8 $ 2,949.9 6.9 %

Net revenues from Global Clients in the nine months ended September 30, 2021 were $2,667.0 million, up $258.0 million, or 10.7%, from $2,409.0 million in the nine months ended September 30, 2020. This increase was primarily driven by growth in our CGRLH segment, insurance clients within our BCMI segment and our HMS segment, led by double-digit growth in our transformation services. As a percentage of total net revenues, net revenues from Global Clients increased from 87.3% in the nine months ended September 30, 2020 to 90.4% in the nine months ended September 30, 2021.

Net revenues from GE in the nine months ended September 30, 2021 were $282.9 million, down $66.9 million, or 19.1%, from $349.8 million in the nine months ended September 30, 2020. The decrease in revenue from GE was driven by committed productivity and a reduction in GE’s discretionary expenditures resulting from the macroeconomic environment, as well as the inclusion of $29.5 million in revenue from certain GE-divested businesses as Global Client revenue in 2021 following their divestiture by GE.

2Revenue growth on a constant currency basis is a non-GAAP measure and is calculated by restating current-period activity using the prior fiscal period’s foreign currency exchange rates adjusted for hedging gains/losses in such period.

~~Revenues by segment were as follows:~~

Nine months ended September 30, Percentage Change
Increase/(Decrease)
2020 2021 2021 vs.2020
(dollars in millions)
BCMI $ 805.8 $ 750.6 (6.9) %
CGRLH 930.2 1,101.2 18.4 %
HMS 1,045.9 1,081.8 3.4 %
Others (23.1) 16.4 170.9 %
Total net revenues $ 2,758.8 $ 2,949.9 6.9 %

Net revenues from our BCMI segment decreased 6.9% in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, largely as a result of the impact of restructuring a contract with a large client in our banking and capital markets vertical within our BCMI segment during the fourth quarter of 2020, partially offset by higher revenues in our insurance vertical and an increase in transformation services delivered to banking and capital markets clients. Since the reduction in revenues due to the large client restructuring, revenues in our BCMI segment have increased sequentially for the past two quarters of 2021. Net revenues from our CGRLH segment increased by 18.4% in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, primarily driven by an increase in both our transformation services and intelligent operations, including revenue from our recent acquisitions of Enquero and SomethingDigital.Com LLC in the fourth quarter of 2020. Net revenues from our HMS segment increased by 3.4% in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, primarily driven by an increase in transformation services, including revenue from our recent acquisition of Enquero, partially offset by lower revenues from GE in our manufacturing and services vertical due to committed productivity and a reduction in GE's discretionary expenditures resulting from the macroeconomic environment. Net revenues from “Others” primarily represents the impact of foreign exchange fluctuations, which is not allocated to our segments for management’s internal reporting purposes. For additional information, see Note 19—“Segment reporting” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

~~Cost of revenue.~~ ~~Cost of revenue was $1,887.6 million in the~~ ~~nine months ended September 30,~~ ~~2021, up $83.1 million, or 4.6%, from the~~ ~~nine months ended September 30,~~ ~~2020.~~ The increase in our cost of revenue in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020 was primarily due to (i) an increase in our operational headcount supporting revenue growth, including in the number of onshore personnel, related to large deals and transformation services delivery as well as from the acquisition of SomethingDigital.Com LLC and Enquero in the fourth quarter of ~~2020~~, (ii) wage inflation, and (iii) higher expenses associated with medical costs related to the impact of the COVID-19 pandemic on our employees. This increase was partially offset by (i) improved utilization of transformation services resources, (ii) a decrease in travel costs as a result of the impact of the COVID-19 pandemic, and (iii) a decrease in depreciation expense in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020. We also recorded a non-recurring restructuring charge related to employee severance in the nine months ended September 30, 2020, while no corresponding charge was recorded in the nine months ended September 30, 2021. For additional information, see Note 26—“Restructuring” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

~~Gross margin.~~ Our gross margin increased from 34.6% in the nine months ended September 30, 2020 to 36.0% in the nine months ended September 30, 2021, primarily driven by improved transformation services utilization and higher analytics revenues as well as lower depreciation cost and lower travel costs as a result of the impact of the COVID-19 pandemic in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, partially offset by higher expenses associated with medical costs primarily related to the impact of the COVID-19 pandemic on our employees. We also recorded a non-recurring charge related to retirement fund assets in India and a restructuring charge related to employee severance in the nine months ended September 30, 2020, while no corresponding charges were recorded in the nine months ended September 30, 2021.

~~Selling, general and administrative expenses (SG&A).~~ ~~SG&A expenses as a percentage of total net revenues decreased from 21.1% in the~~ ~~nine months ended September 30,~~ ~~2020 to 21.0% in the~~ ~~nine months ended September 30,~~ ~~2021. SG&A expenses were $620.9 million in the~~ ~~nine months ended September 30,~~ ~~2021, up $38.9 million compared to the~~ ~~nine months ended September 30,~~ ~~2020.~~ This increase in expense was primarily due to higher staffing to support increased revenues, higher medical costs related to the impact of the COVID-19 pandemic on our employees, higher planned research and development investments in cloud-based offerings and other prioritized service lines, higher marketing expenses, and wage inflation in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, partially offset by lower depreciation expense. We also recorded a non-recurring employee severance charge as part of our restructuring recorded in the nine months ended September 30, 2020, while no corresponding charge was recorded in the nine months ended September 30, 2021.

~~Amortization of acquired intangibles.~~ Amortization of acquired intangibles was $44.6 million in the nine months ended September 30, 2021, up $13.0 million, or 40.9%, from the nine months ended September 30, 2020. This increase is primarily due to higher amortization expense related to intangibles in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020 due to the acquisitions of Enquero and SomethingDigitial.Com LLC in the fourth quarter of 2020.

~~Other operating (income) expense, net.~~ Other operating income (net of expense) was $0.2 million in the nine months ended September 30, 2021 compared to other operating expense (net of income) of 15.0 million in the nine months ended September 30, 2020. The decrease in other operating expense was primarily due to a non-recurring impairment charge of $10.2 million related to the abandonment of various office premises as part of our 2020 restructuring and an impairment charge of $10.0 million related to tangible and intangible assets, primarily technology- and customer-related, partially offset by a $4.3 million decrease in the fair value of earn-out liabilities, in the nine months ended September 30, 2020, while no corresponding charges were recorded in the nine months ended September 30, 2021. For additional information, see Note 10—“Goodwill and intangible assets” and Note 26—“Restructuring” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

~~Income from operations.~~ As a result of the foregoing factors, income from operations as a percentage of total net revenues increased from 11.8% in the nine months ended September 30, 2020 to 13.5% in the nine months ended September 30, 2021. Income from operations increased by $71.4 million to $397.1 million in the nine months ended September 30, 2021 from $325.7 million in the nine months ended September 30, 2020 driven by higher revenues and associated operating income margins.

~~Foreign exchange gains (losses), net.~~ We recorded a net foreign exchange gain of $11.5 million in the nine months ended September 30, 2021, compared to a net foreign exchange gain of $11.6 million in the nine months ended September 30, 2020. The gain in the nine months ended September 30, 2021 resulted primarily from the depreciation of the Indian rupee against the U.S. dollar, while the gain in the nine months ended September 30, 2020 resulted primarily from the depreciation of the Indian rupee and Australian dollar against the U.S. dollar.

~~Interest income (expense), net~~. Our interest expense (net of interest income) was $38.2 million in the nine months ended September 30, 2021, up $0.1 million, from the nine months ended September 30, 2020. This increase was due to a decrease in interest expense, primarily the result of lower drawdown of our revolving credit facility and a lower balance on our term loan, as well as a lower average LIBOR-based rate on our revolving credit facility and term loan, partially offset by interest expense on our $350.0 million aggregate principal amount of the 2021 Senior Notes and higher losses on interest rate swaps in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, which we discuss in the section titled “Liquidity and Capital Resourc~~es—Financial Condition” below. Our interest income decreased by $0.7 million in~~ ~~the nine months ended September 30,~~ ~~2021 compared to~~ ~~the nine months ended September 30,~~ ~~2020, primarily due to lower interest income in India. The weighted average rate of interest on our debt, including the net impact of interest rate swaps, was 2.9%, unchanged from the~~ ~~nine months ended September 30,2020~~ ~~to 2021.~~

~~Other income (expense), net.~~ Our other income (net of expense) was $9.0 million in the nine months ended September 30, 2021 compared to other income (net of expense) of $0.9 million in the nine months ended September 30, 2020. The increase in other income in the nine months ended September 30, 2021 was largely attributable to government incentives, changes in the fair value of assets in our deferred compensation plan, and the settlement of certain pre-GE divestiture related tax liabilities, for which we were indemnified by GE. No corresponding items were recorded in the nine months ended September 30, 2020.

~~Income tax expense.~~ Our income tax expense was $83.0 million in the nine months ended September 30, 2021, up from $66.9 million in the nine months ended September 30, 2020, representing an ETR of 21.9%, down from 22.3% in the nine months ended September 30, 2020. The higher tax expense is due to higher pre-tax income. The decrease in our ETR is primarily due to interest income received on tax refunds in India and certain other discrete benefits recorded in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, partially offset by the expiration of certain tax benefits in 2021.

~~Net income~~. As a result of the foregoing factors, net income as a percentage of total net revenues was 10.0% in the nine months ended September 30, 2021, up from 8.5% in the nine months ended September 30, 2020. Net income increased by $63.1 million from $233.3 million in the nine months ended September 30, 2020 to $296.4 million in the nine months ended September 30, 2021.

~~Adjusted income from operations. Adjusted income from operations (“AOI”) increased by $67.4 million from $441.2 million in the~~ ~~nine months ended September 30,~~ ~~2020 to $508.6 million in the~~ ~~nine months ended September 30,~~ ~~2021. Our AOI margin increased from 16.0% in the~~ ~~nine months ended September 30,~~ ~~2020 to 17.2% in the~~ ~~nine months ended September 30,~~ ~~2021. This increase was due to higher revenues, gross margin expansion, and lower travel costs as a result of the impact of the COVID-19 pandemic, as well as higher operating leverage in the~~ ~~nine months ended September 30,~~ ~~2021 compared to the~~ ~~nine months ended September 30,~~ ~~2020.~~

We calculate AOI as net income, excluding (i) stock-based compensation, (ii) amortization and impairment of acquired intangible assets, (iii) acquisition-related expenses excluded in the period in which an acquisition is consummated, (iv) foreign exchange (gain)/loss, (v) restructuring expenses, (vi) interest (income) expense, and (vii) income tax expense, as we believe that our results after taking into account these adjustments more accurately reflect our ongoing operations. For additional information, see Note 19—“Segment reporting” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

During the nine months ended September 30, 2020, as a result of the COVID-19 pandemic, we undertook restructuring measures that amounted to $26.5 million. This restructuring charge was excluded from AOI in the nine months ended September 30, 2020, and no corresponding charge was recorded in the nine months ended September 30, ~~2021. For additional information, see Note 26—“Restructuring” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.~~

~~The following table shows the reconciliation of AOI to net income, the most directly comparable GAAP measure for the nine months ended September 30, 2020 and 2021:~~

Nine months ended
September 30,
2020 2021
(dollars in millions)
Net income $ 233.3 $ 296.4
Foreign exchange (gains) losses, net (11.6) (11.5)
Interest (income) expense, net 38.1 38.2
Income tax expense 66.9 83.0
Stock-based compensation 55.8 58.6
Amortization and impairment of acquired intangible assets 32.2 44.0
Restructuring expenses 26.5 —
Adjusted income from operations $ 441.2 $ 508.6

~~The following table sets forth our AOI by segment for the nine months ended September 30, 2020 and 2021:~~

Nine months ended September 30, Percentage Change
Increase/(Decrease)
2020 2021 2021 vs.2020
(dollars in millions)
BCMI $ 88.9 $ 99.0 11.3 %
CGRLH 134.7 184.6 37.1 %
HMS 178.7 203.9 14.1 %
Others 38.9 21.1 (45.8) %

~~Even though revenues of our BCMI segment declined, AOI of the BCMI segment increased to $99.0 million in the~~ ~~nine months ended September 30,~~ ~~2021 from $88.9 million in the~~ ~~nine months ended September 30,~~ ~~2020,~~ primarily driven by higher utilization of transformation resources and lower discretionary spending in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, as well as ~~lower revenues in the~~ ~~nine months ended September 30,~~ ~~2020 due to delayed work-from-home approvals from certain clients and charges related to a write-down of certain technology assets in the~~ ~~nine months ended September 30,~~ ~~2020, while no corresponding charge was recorded in the~~ ~~nine months ended September 30,~~ ~~2021~~. ~~AOI of our CGRLH segment increased to $184.6 million in the~~ ~~nine months ended September 30,~~ ~~2021 from $134.7 million in the~~ ~~nine months ended September 30,~~ ~~2020,~~ ~~primarily due to revenue growth, higher utilization of transformation resources and lower discretionary spending. AOI of our HMS segment increased to $203.9 million in the~~ ~~nine months ended September 30,~~ ~~2021 from $178.7 million in the~~ ~~nine months ended September 30,~~ ~~2020,~~ ~~primarily due to revenue growth, higher utilization of transformation resources and lower discretionary spending.~~ AOI for “Others” in the table above primarily represents the impact of foreign exchange fluctuations, an adjustment to allowances for credit losses and over or under-absorption of overheads, none of which are allocated to any individual segment for management’s internal reporting purposes. See Note 19—“Segment reporting” to our consolidated financial statements under Part I, Item 1—“~~Unaudited Consolidated~~ ~~Financial Statements” above.~~

Liquidity and Capital Resources

Overview

Information about our financial position as of December 31, ~~2020~~2021 and ~~September 30, 2021~~March 31, 2022 is presented below:


		As of December 31, 2020		As of September 30, 2021		Percentage Change Increase/(Decrease)			As of December 31, 2021		As of March 31, 2022		Percentage Change Increase/(Decrease)
		(dollars in millions)				2021 vs. 2020			(dollars in millions)				2022 vs. 2021
Cash and cash equivalents	Cash and cash equivalents	$	680.4	$	922.5	35.6	%	Cash and cash equivalents	$	899.5	$	861.8	(4.2)	%
Short-term borrowings	Short-term borrowings	250.0		—		(100)	%	Short-term borrowings	—		250.0		NM*
Long-term debt due within one year	Long-term debt due within one year	33.5		383.3		NM*		Long-term debt due within one year	383.4		383.6		0.0	%
Long-term debt other than the current portion	Long-term debt other than the current portion	1,307.4		1,280.6		(2.0)	%	Long-term debt other than the current portion	1,272.5		1,264.4		(0.6)	%
Genpact Limited total shareholders’ equity	Genpact Limited total shareholders’ equity	$	1,834.2	$	1,952.9	6.5	%	Genpact Limited total shareholders’ equity	$	1,897.1	$	1,847.4	(2.6)	%

*Not Meaningful

Financial Condition

We have historically financed our operations and our expansion, including acquisitions, with cash from operations and borrowing facilities.

On February 6, 2020, our board of directors approved a 15% increase in our quarterly cash dividend to $0.0975 per share, up from $0.085 per share in 2019, representing an annual dividend of $0.39 per common share, up from $0.34 per share in 2019, payable to holders of our common shares. On March 18, 2020, June 26, 2020 and September 23, 2020, we paid a dividend of $0.0975 per share, amounting to $18.5 million, $18.6 million and $18.6 million in the aggregate, to shareholders of record as of March 9, 2020, June 11, 2020 and September 11, 2020, respectively.

On February 9, 2021, our board of directors approved a 10% increase in our quarterly cash dividend to $0.1075 per share, up from $0.0975 per share in 2020, representing ~~a planned~~an annual dividend of $0.43 per common share, up from $0.39 per share in 2020, payable to holders of our common shares. On March 19, 2021, ~~June 23, 2021, and September 24, 2021,~~ we paid a dividend of $0.1075 per share, amounting to $20.1 million ~~$20.1 million and $20.2~~in the aggregate, to shareholders of record as of March 10, 2021.

On February 10, 2022, our board of directors approved a 16% increase in our quarterly cash dividend to $0.125 per share, up from $0.1075 per share in 2021, representing a planned annual dividend of $0.50 per common share, up from $0.43 per share in 2021, payable to holders of our common shares. On March 23, 2022, we paid a dividend of $0.125 per share, amounting to $23.1 million in the aggregate, to shareholders of record as of March 10, ~~2021, June 11, 2021 and September 10, 2021, respectively.~~2022.

As of ~~September 30, 2021, $916.2~~March 31, 2022, $855.3 million of our ~~$922.5~~$861.8 million in cash and cash equivalents was held by our foreign (non-Bermuda) subsidiaries. ~~$11.6~~$3.4 million of this cash iswas held by foreign subsidiaries for which we expect to incur and have accrued a deferred tax liability on the repatriation of ~~$1.3~~$9.6 million of retained earnings. ~~$904.6~~$851.9 million of the cash and cash equivalents is held by foreign subsidiaries in jurisdictions where no tax is expected to be imposed upon repatriation of retained earnings or is being indefinitely reinvested.

The total authorization under our existing share repurchase program is $1,750.0 million, of which ~~$489.8~~$262.9 million remained available as of ~~September 30, 2021.~~March 31, 2022. Since our share repurchase program was initially authorized in 2015, we have repurchased ~~44,401,924~~49,017,610 of our common shares at an average price of ~~$28.38~~$30.34 per share, for an aggregate purchase price of ~~$1,260.2~~$1,487.1 million.

During the ~~nine~~three months ended ~~September 30, 2021,~~March 31, 2022, we repurchased ~~3,592,409~~1,630,533 of our common shares on the open market at a weighted average price of ~~$40.96~~$46.61 per share for an aggregate cash amount of ~~$147.2~~$76.0 million. During the ~~nine~~three months ended ~~September 30, 2020,~~March 31, 2021, we repurchased ~~1,781,978~~3,297,966 of our common shares on the open market at a weighted average price of ~~$41.28~~$40.68 per share for an aggregate cash amount of ~~$73.6~~$134.2 million. All repurchased shares have been retired.

For additional information, see Note ~~17—~~16—“Capital stock” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

We expect that infor the next twelve months and for the foreseeable future our cash from operations, cash reserves and debt capacity will be sufficient to finance our operations, our growth and ~~expansion~~expansion plans, dividend payments and additional share repurchases we may make under our share repurchase program. However, there is no assurance that the impacts of the COVID-19 pandemic we have experienced to date, and any future impact we may experience, will not have an adverse effect on our cash flows. In addition, we may raise additional funds through public or private debt or equity ~~financings.~~financing. Our working capital needs are primarily to finance our payroll and other administrative and information technology expenses in advance of the receipt of accounts receivable. Our primary capital requirements include opening new delivery centers, expanding existing operations to support our growth, financing acquisitions and enhancing capabilities, including building certain digital solutions.

Cash flows from operating, investing and financing activities, as reflected in our consolidated statements of cash flows, are summarized in the following table:


		Nine Months Ended September 30,				Percentage Change Increase/(Decrease)			Three Months Ended March 31,				Percentage Change Increase/(Decrease)
		2020		2021		2021 vs. 2020			2021		2022		2022 vs. 2021
		(dollars in millions)							(dollars in millions)
Net cash provided by/ (used for):	Net cash provided by/ (used for):							Net cash provided by/ (used for):
Operating activities	Operating activities	$	425.2	$	447.5	5.2	%	Operating activities	$	77.2	$	(114.3)	(248.1)	%
Investing activities	Investing activities	(55.9)		(37.3)		(33.3)	%	Investing activities	(18.5)		(17.8)		4.1	%
Financing activities	Financing activities	(1.6)		(151.1)		NM*		Financing activities	(89.9)		101.5		212.9	%
Net increase in cash and cash equivalents	Net increase in cash and cash equivalents	$	367.7	$	259.1	(29.5)	%	Net increase in cash and cash equivalents	$	(31.3)	$	(30.6)	2.2	%

*Not Meaningful

Cash flows ~~provided by~~used for operating activities. Net cash used for operating activities was $114.3 million in the three months ended March 31, 2022, compared to net cash provided by operating activities ~~was $447.5 million in~~ ~~the nine months ended September 30,~~ ~~2021, up from $425.2~~of $77.2 million in the ~~nine~~three months ended ~~September 30,~~ ~~2020.~~March 31, 2021. This ~~increase is~~change was primarily due to (i) a ~~$63.1~~$186.5 million increase in ~~net income~~operating assets and liabilities driven by increased investment in accounts receivable, higher tax payments, and higher employee and vendor related payments in the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 compared to the ~~nine~~three months ended ~~September 30, 2020, offset by (i) a $24.7 million increase in net operating assets driven by higher investments in accounts receivable and higher payments for statutory liabilities (payroll taxes) in~~March 31, 2021 that were deferred in 2020 as permitted by the Coronavirus Aid, Relief and Economic Security Act, offset by lower tax payments (including tax refunds) in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, and (ii) a ~~$16.1~~$9.8 million decrease in non-cash expenses, primarily due to ~~higher unrealized gains on the revaluation of foreign currency assets/liabilities~~lower depreciation and amortization expenses and lower ~~write-downs of operating right-of-use assets, intangible assets and property, plant and equipment~~stock-based compensation expense in the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 compared to the ~~nine~~three months ended ~~September 30, 2020.~~March 31, 2021, partially offset by an increase in deferred tax expense. The change was offset by a $4.9 million increase in net income in the three months ended March 31, 2022 compared to the three months ended March 31, 2021.

Cash flows used for investing activities. Our net cash used for investing activities was ~~$37.3~~$17.8 million in the ~~nine~~three months ended ~~September 30, 2021,~~March 31, 2022 compared to ~~$55.9~~$18.5 million in the ~~nine~~three months ended ~~September 30, 2020.~~March 31, 2021. The reduction in cash used for investing activities was primarily due to a ~~reduction~~$5.3 million decrease in payments for business acquisitions in the three months ended March 31, 2022 compared to the three months ended March 31, 2021. This was offset by a $4.5 million increase in payments (net of sales proceeds and issuance cost) for the purchase of property, plant and equipment and acquired/internally generated intangible assets ~~and purchases of property, plant and equipment (net of sales proceeds), which were $25.1 million lower~~ in the ~~nine~~three months ended ~~September 30, 2021 than in~~March 31, 2022 compared to the ~~nine~~three months ended September 30, 2020. This was partially offset by payments of $6.6 million in the nine months ended September 30, 2021 related to business acquisitions consummated in the fourth quarter of 2020, while no corresponding payments were made in the nine months ended September 30, 2020.March 31, 2021.

Cash flows ~~used for~~provided by financing ~~activities.~~activities. Our net cash ~~used for~~provided by financing activities was ~~$151.1~~$101.5 million in the ~~nine~~three months ended ~~September 30, 2021,~~March 31, 2022 compared to net cash used for financing activities of ~~$1.6~~$89.9 million in the ~~nine~~three months ended ~~September 30, 2020.~~March 31, 2021. This change was primarily due to ~~(i)~~ higher proceeds from borrowings (net of repayment) amounting to $241.5 million in the three months ended March 31, 2022 compared to $89.6 million in the three months ended March 31, 2021, and payments for share repurchases (including expenses related to repurchases) ~~in the nine months ended September 30, 2021,~~ amounting to ~~$147.2 million compared to $73.6~~$76.0 million in the ~~nine~~three months ended ~~September 30, 2020, (ii) higher dividend payments in the nine months ended September 30, 2021, amounting to $60.5 million~~March 31, 2022 compared to ~~$55.8~~$134.2 million in the ~~nine~~three months ended ~~September 30, 2020, (iii) higher~~March 31, 2021. The change was partially offset by (i) an increase in payments ~~related~~in connection with the net settlement of common shares under our stock-based compensation plans, amounting to ~~earn-out consideration~~$41.9 million in the ~~nine~~three months ended ~~September 30, 2021, amounting to $2.6 million~~March 31, 2022 compared to $0$28.7 million in the ~~nine~~three months ended ~~September 30, 2020, and (iv)~~March 31, 2021, (ii) a ~~$75.0~~$3.3 million reduction in ~~net proceeds from borrowings (net of repayment) in the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020, partially offset by~~ proceeds from the issuance of common shares under our stock-based compensation plans ~~amounting to $29.8 million~~ in the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 compared to ~~$19.3~~the three months ended March 31, 2021, and (iii) a $3.0 million increase in dividend payments in the ~~nine~~three months ended ~~September 30, 2020.~~March 31, 2022 compared to three months ended March 31, 2021.

Financing Arrangements

As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, our outstanding term loan, net of debt amortization expense of ~~$1.2~~$0.7 million and ~~$0.8~~$0.6 million, respectively, was ~~$593.9~~$560.3 million and ~~$568.7~~$551.9 million, respectively. We also have fund-based and non-fund based credit facilities with banks, which are available for operational requirements in the form of overdrafts, letters of credit, guarantees and short-term loans. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the limits available under such facilities were ~~$14.3~~$24.7 million and ~~$20.2~~$24.3 million, respectively, of which ~~$7.8~~$5.8 million and ~~$4.2~~$5.8 million, respectively, was utilized, constituting non-funded drawdown. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, a total of ~~$252.3~~$2.0 million and ~~$2.0~~$252.0 million, respectively, of our revolving credit facility was utilized, of which $0 million and $250.0 ~~and Nil,~~million, respectively, constituted funded drawdown and ~~$2.3~~$2.0 million and $2.0 million, respectively, constituted non-funded drawdown.

Genpact Luxembourg S.à r.l. (“Genpact Luxembourg”), a wholly-owned subsidiary of the Company, issued $350 million aggregate principal amount of 3.70% senior notes in March 2017 (the “2017 Senior Notes”) and $400 million aggregate principal amount of 3.375% senior notes in November 2019 (the “2019 Senior Notes”). The 2017 Senior Notes and the 2019 Senior Notes are fully guaranteed by the Company and Genpact USA, Inc. The total debt issuance cost of $2.6 million and $2.9 million incurred in connection with the 2017 Senior Notes and 2019 Senior Notes offerings, respectively, are being amortized over the respective lives of the notes as additional interest expense. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the amount outstanding under the 2017 Senior Notes, net of debt amortization expense of ~~$0.7~~$0.1 million and ~~$0.3~~$0 million, respectively, was ~~$349.3~~$349.9 million and ~~$349.7~~$350.0 million, respectively, which iswas payable on April 1, 2022. As of December 31, ~~2020~~2021 and ~~September 30, 2021,~~March 31, 2022, the amount outstanding under the 2019 Senior Notes, net of debt amortization expense of ~~$2.3~~$1.7 million and ~~$1.8~~$1.6 million, was ~~$397.7~~$398.3 million and ~~$398.2~~$398.4 million, respectively, which is payable on December 1, 2024.

In March 2021, Genpact Luxembourg and Genpact USA, Inc., both wholly-owned subsidiaries of the Company, co-issued ~~the 2021~~$350 million aggregate principal amount of 1.750% senior notes (the "2021 Senior ~~Notes,~~Notes"), resulting in cash proceeds of approximately $348.1 million, net of an underwriting commission of $1.4 million and a discount of $0.5 million. Other debt issuance costs incurred in connection with the offering of the 2021 Senior Notes amounted to $1.1 million. The 2021 Senior Notes are fully guaranteed by the Company. The total debt issuance cost of $3.0 million incurred in connection with the 2021 Senior Notes offerings is being amortized over the lives of the notes as additional interest expense. As of ~~September 30,~~December 31, 2021 and March 31, 2022, the amount outstanding under the 2021 Senior Notes, net of debt amortization expense of $$2.6 million and ~~2.7~~$2.4 million, respectively, was $347.2 million ~~was~~and $~~347.3~~347.6 million ~~million,~~, respectively, which is payable on April 10, 2026.

We pay interest on (i) the 2017 Senior Notes semi-annually in arrears on April 1 and October 1 of each year, (ii) the 2019 Senior Notes semi-annually in arrears on June 1 and December 1 of each year, and (iii) the 2021 Senior Notes semi-annually in arrears on April 10 and October 10 of each year, ending on the maturity dates of April 1, 2022, December 1, 2024 and April 10, 2026, respectively.

For additional information, see Notes 1110 and ~~12—~~11—“Short-term borrowings” and “Long-term debt” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

Off-Balance Sheet Arrangements

Our off-balance sheet arrangements consist of foreign exchange contracts. For additional information, see Part I, Item 1A—“Risk Factors”—“Currency exchange rate fluctuations in various currencies in which we do business, especially the Indian rupee, the euro and the U.S. dollar, could have a material adverse effect on our business, results of operations and financial condition” in our Annual Report on Form 10-K for the year ended December 31, ~~2020,~~2021, and Note 7—6— "Derivative financial instruments" under Part I, Item 1—“Unaudited Consolidated Financial Statements” above.

Other Liquidity and Capital Resources Information

As of December 31, 2021 and March 31, 2022, we have purchase commitments, net of capital advances, of $13.3 million and $12.7 million, respectively, to be paid in respect of such purchases over the next year. For additional information, see Note 23—“Commitments and contingencies” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above and Part II, Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations”—“Other Liquidity and Capital Resources Information” in our Annual Report on Form 10-K for the year ended December 31, 2021.

As of December 31, 2021 and March 31, 2022, we have operating and finance lease commitments of $420.6 million and $393.0 million, respectively, to be paid over the lease terms. For additional information, see Part II, Item 7

—“Management’s Discussion and Analysis of Financial Condition and Results of Operations”—“Other Liquidity and Capital Resources Information” in our Annual Report on Form 10-K for the year ended December 31, 2021.

Supplemental Guarantor Financial Information

As discussed in Note ~~12,~~11, “Long-term debt,” under Part I, Item 1—“Unaudited Consolidated Financial Statements” above, Genpact Luxembourg, a wholly-owned subsidiary of the Company, issued the 2017 Senior Notes and the 2019 Senior Notes, and Genpact Luxembourg and Genpact USA, Inc. (“Genpact USA”), a wholly-owned subsidiary of the Company, co-issued the 2021 Senior Notes. As of ~~September 30, 2021,~~March 31, 2022, the outstanding balance for each of the 2017 Senior Notes, the 2019 Senior Notes and the 2021 Senior Notes was ~~$349.7~~$350.0 million, ~~$398.2~~$398.4 million and $347.3 million, respectively. Each series of Senior Notes is fully and unconditionally guaranteed by the Company. The 2017 Senior Notes and the 2019 Senior Notes are also fully and unconditionally guaranteed by Genpact USA. Our other subsidiaries do not guarantee the Senior Notes (such subsidiaries are referred to as the “non-Guarantors”).

The Company (with respect to all series of Senior Notes) and Genpact USA (with respect to the 2017 Senior Notes and the 2019 Senior Notes) have fully and unconditionally guaranteed (i) that the payment of the principal, premium, if any, and interest on the Senior Notes shall be promptly paid in full when due, whether at stated maturity of the Senior Notes, by acceleration, redemption or otherwise, and that the payment of interest on the overdue principal and interest on the Senior Notes, if any, if lawful, and all other obligations of the applicable issuer or issuers of the Senior Notes, respectively, to the holders of the Senior Notes or the trustee under the Senior Notes shall be promptly paid in full or performed, and (ii) in case of any extension of time of payment or renewal of any Senior Notes or any of such other obligations, that the same shall be promptly paid in full when due or performed in accordance with the terms of the extension or renewal, whether at stated maturity, by acceleration or otherwise. With respect to the 2017 Senior Notes and the 2019 Senior Notes, failing payment by Genpact Luxembourg when due of any amount so guaranteed or any performance so guaranteed for whatever reason, the Company and Genpact USA shall be obligated to pay the same immediately. With respect to the 2021 Senior Notes, failing payment by Genpact Luxembourg or Genpact USA when due of any amount so guaranteed or any performance so guaranteed for whatever reason, the Company shall be obligated to pay the same immediately. The Company and Genpact USA have agreed that the guarantees described above are guarantees of payment of the Senior Notes and not guarantees of collection.

The following tables present summarized financial information for Genpact Luxembourg, Genpact USA and the Company (collectively, the “Debt Issuers and Guarantors”) on a combined basis after elimination of (i) intercompany transactions and balances among the Debt Issuers and Guarantors and (ii) equity in earnings from and investments in the non-Guarantors.


Summarized Statements of Income	Summarized Statements of Income	Year ended December 31, 2020		Nine months ended September 30, 2021		Summarized Statements of Income	Year ended December 31, 2021		Three months ended March 31, 2022
		(dollars in millions)					(dollars in millions)
Net revenues	Net revenues	$	206.5	$	176.7	Net revenues	$	214.2	$	46.7
Gross profit	Gross profit	206.5		176.7		Gross profit	214.2		46.7
Net income	Net income	762.7		81.9		Net income	102.7		16.6

Below is a summary of transactions with non-Guarantors included in the summarized statement of income above:


		Year ended December 31, 2020		Nine months ended September 30, 2021			Year ended December 31, 2021		Three months ended March 31, 2022
		(dollars in millions)					(dollars in millions)
Royalty income	Royalty income	$	69.5	$	4.4	Royalty income	$	4.4	$	—
Revenue from services	Revenue from services	137.0		172.3		Revenue from services	209.8		46.7
Interest income (expense), net	Interest income (expense), net	46.7		25.4		Interest income (expense), net	33.0		5.9
Other cost, net	Other cost, net	11.2		11.4		Other cost, net	17.7		4.4
Gain on sale of intellectual property	Gain on sale of intellectual property	650.0		—		Gain on sale of intellectual property	—		—

Summarized Balance Sheets As of
December 31, 2020 As of
September 30, 2021
(dollars in millions)
Assets
Current assets $ 2,073.7 $ 2,319.6
Non-current assets 711.7 585.8
Liabilities
Current liabilities $ 3,491.9 $ 3,767.5
Non-current liabilities 1,825.3 1,788.9


Summarized Balance Sheets	As of December 31, 2021		As of March 31, 2022
	(dollars in millions)
Assets
Current assets	$	2,257.8	$	2,663.9
Non-current assets	457.5		375.0

Liabilities
Current liabilities	$	3,758.5	$	4,196.9
Non-current liabilities	1,777.6		1,767.5

Below is a summary of the balances with non-Guarantors included in the summarized balance sheets above:


		As of December 31, 2020		As of September 30, 2021			As of December 31, 2021		As of March 31, 2022
		(dollars in millions)					(dollars in millions)
Assets	Assets					Assets
Current assets	Current assets					Current assets	$	211.3	201.4
Accounts receivable, net	Accounts receivable, net	$	280.8	$	234.4	Accounts receivable, net	1,535.5		$	1,539.1
Loans receivable	Loans receivable	1,324.5		1,529.5		Loans receivable	410.1		440.4
Others	Others	396.5		367.2		Others	—		0.0

Non-current assets	Non-current assets					Non-current assets
Investment in debentures/bonds	Investment in debentures/bonds	$	501.2	$	414.6	Investment in debentures/bonds	$	296.1	$	211.1
Loans receivable	Loans receivable	—		—		Loans receivable	—		—
Others	Others	64.2		36.4		Others	31.5		37.9

Liabilities	Liabilities					Liabilities
Current liabilities	Current liabilities					Current liabilities
Loans payable	Loans payable	$	2,357.9	$	2,447.9	Loans payable	$	2,431.2	$	2,655.8
Others	Others	823.4		893.6		Others	914.0		864.6

Non-Current liabilities	Non-Current liabilities					Non-Current liabilities
Loans payable	Loans payable	$	500.0	$	500.0	Loans payable	$	500.0	$	500.0

The Senior Notes and the related guarantees rank pari passu in right of payment with all senior and unsecured debt of the Debt Issuers and Guarantors and rank senior in right of payment to all of the Debt Issuers’ and Guarantors’ future subordinated debt. The Senior Notes are effectively subordinated to all of the Debt Issuers’ and Guarantors’ existing and future secured debt to the extent of the value of the assets securing such debt. The Senior Notes are structurally subordinated to all of the existing and future debt and other liabilities of the non-Guarantors, including the liabilities of certain subsidiaries pursuant to our senior credit facility. The non-Guarantors are separate and distinct legal entities and have no obligation, contingent or otherwise, to pay any amounts due under the Senior Notes or to make the funds available to pay those amounts, whether by dividend, distribution, loan or other payment. Any right that the Debt Issuers and Guarantors have, to receive any assets of any of the non-Guarantors upon the insolvency, liquidation, reorganization, dissolution or other winding-up of any non-Guarantor, all of that non-Guarantor’s creditors (including trade creditors) would be entitled to payment in full out of that non-Guarantor’s assets before the holders of the Senior Notes would be entitled to any payment. Claims of holders of the Senior Notes are structurally subordinated to the liabilities of certain non-Guarantors pursuant to their liabilities under our senior credit facility.

Recent Accounting Pronouncements

~~Recently adopted accounting pronouncements~~

For a description of ~~recently adopted~~recent accounting pronouncements, see Note 2(m)—“Recently issued accounting pronouncements” under Item 1—“Unaudited Consolidated Financial Statements” above and Part II, Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations”—“Critical Accounting Policies and Estimates” in our Annual Report on Form 10-K for the year ended December 31, ~~2020.~~

~~Recently issued accounting pronouncements~~

~~For a description of recently issued accounting pronouncements, see Note 2(m)—“Recently issued accounting pronouncements” under Item 1—“Unaudited Consolidated~~ Financial Statements” above and Part II, Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations”—“Critical Accounting Policies and Estimates” in our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

6857

Item 3. Quantitative and Qualitative Disclosures About Market Risk

We are exposed to interest rate risk arising from changes in interest rates on the floating rate indebtedness under our term loan and revolving credit facility and the Senior Notes. Borrowings under our term loan and revolving credit facility bear interest at floating rates based on LIBOR, but in no event less than the floor rate of 0.0% plus an applicable margin. The interest rate on our Senior Notes is subject to adjustment based on the ratings assigned to our debt by Moody’s ~~and~~ Investors Service, Inc. and Standard & Poor’s Rating Services, Inc. from time to time. A decline in such ratings could result in an increase of up to 2% in the rate of interest on the Senior Notes. Accordingly, fluctuations in market interest rates or a decline in ratings may increase or decrease our interest expense which would, in turn, increase or decrease our net income and cash flow.

We manage a portion of our interest rate risk related to floating rate indebtedness by entering into interest rate swaps under which we receive floating rate payments based on the greater of LIBOR and the floor rate under our term loan and make payments based on a fixed rate. As of ~~September 30, 2021,~~March 31, 2022, we were party to interest rate swaps covering a total notional amount of ~~$467~~$453 million. Under these swap agreements, the rate that we pay to banks in exchange for LIBOR ranges between 0.38% and 2.65%.

~~In March 2021, we~~We executed a treasury rate lock agreement covering $350 million in connection with future interest payments to be made on our 2021 Senior Notes, ~~issued in March 2021,~~ and ~~our entry into this~~the treasury rate lock agreement was designated as a cash flow hedge. The treasury rate lock agreement was terminated on March 23, 2021, and a deferred gain was recorded in accumulated other comprehensive income ~~which~~and is being amortized to interest expense over the life of the 2021 Senior Notes. The remaining gain to be amortized related to the treasury rate lock agreement as of ~~September 30, 2021~~March 31, 2022 was $0.7 million.

For a discussion of our market risk associated with foreign currency risk, interest rate risk and credit risk, see Part II, Item 7A—“Quantitative and Qualitative Disclosures about Market Risk” in our Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021.

6958

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Disclosure controls and procedures are the Company’s controls and other procedures designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Securities Exchange Act of 1934 (the “Exchange Act”) is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.

As of the end of the period covered by this report, the Company carried out an evaluation, under the supervision and with the participation of the Company’s management, including the Company’s Chief Executive Officer along with the Company’s Chief Financial Officer, of the effectiveness of the design and operation of the Company’s disclosure controls and procedures pursuant to Exchange Act Rule 13a-15(b). Based upon that evaluation, the Company’s Chief Executive Officer along with the Company’s Chief Financial Officer concluded that the Company’s disclosure controls and procedures are effective in timely alerting them to material information relating to the Company (including its consolidated subsidiaries) required to be included in the Company’s periodic SEC filings.

Changes in Internal Control over Financial Reporting

There were no changes in the Company’s internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during the quarterly period ended ~~September 30, 2021~~March 31, 2022 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

7059

PART II – OTHER INFORMATION

Item 1. Legal Proceedings

There are no legal proceedings pending against us that we believe are likely to have a material adverse effect on our business, results of operations and financial condition.

Item 1A. Risk Factors

Except as described in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2021, there have been no material changes with respect to the risk factors disclosed in our Annual Report on Form 10-K.

We have disclosed under the heading “Risk Factors” in our Annual Report on Form 10-K for the year ended December ~~31, 2020 and in our Quarterly Report on Form 10-Q for the quarter ended March~~ 31, 2021 the risk factors that materially affect our business, financial condition or results of operations. You should carefully consider the risk factors set forth in our Annual Report on Form 10-K for the year ended December 31, ~~2020 and in our Quarterly Report on Form 10-Q for the quarter ended March 31,~~ 2021 and the other information that appears elsewhere in our Annual Report on Form 10-K for the year ended December 31, ~~2020~~2021 and in this Quarterly Report on Form 10-Q. You should be aware that these risk factors and other information may not describe every risk facing our Company. Additional risks and uncertainties not currently known to us may also materially adversely affect our business, financial condition and/or results of operations.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Unregistered Sales of Equity Securities

None.

Use of Proceeds

None.

Purchase of Equity Securities by the Issuer and Affiliated Purchasers

~~We did not~~Share repurchase ~~any of our common shares~~activity during the three months ended ~~September 30, 2021. Approximately $489 million remained available for share repurchases under our existing share repurchase program~~March 31, 2022 was as ~~of that date.~~follows:


Period	Total Number of Shares Purchased	Weighted Average Price Paid per Share ($)	Total Number of Shares Purchased as Part of Publicly Announced Plan or Program	Approximate Dollar Value of Shares that May Yet Be Purchased Under the Plan or Program ($)
January 1-January 31, 2022	533,947	52.44	533,947	310,910,848
February 1-February 28, 2022	1,096,586	43.77	1,096,586	262,911,319
March 1-March 31, 2022	—	—	—	262,911,319
Total	1,630,533	46.61	1,630,533

Since February 2017, our Board of Directors has authorized repurchases of up to $1.75 billion under our existing share repurchase program. This repurchase program does not obligate us to acquire any specific number of shares and does not specify an expiration date. All shares repurchased under the plan have been retired. For additional information, see Note ~~17—~~16—“Capital stock” under Part I, Item 1— “Unaudited Consolidated Financial Statements” above.

7160

Item 6. Exhibits


Exhibit Number						Description

3.1						Memorandum of Association of the Registrant (incorporated by reference to Exhibit 3.1 to Amendment No. 2 of the Registrant’s Registration Statement on Form S-1 (File No. 333-142875) filed with the SEC on July 16, 2007).

3.2						Bye-laws of the Registrant (incorporated by reference to Exhibit 3.3 to Amendment No. 4 of the Registrant’s Registration Statement on Form S-1 (File No. 333-142875) filed with the SEC on August 1, 2007).

~~10.1†~~						Employment Agreement between the Registrant and Michael Weiner dated July 16, 2021 (incorporated by reference to Exhibit 10.1 to the Registrant’s Current Report on Form 8-K (File No. 001-33626) filed with the SEC on July 22, 2021).10.1*†

~~10.2†~~						Form of ~~2021~~2022 Performance Share Option Agreement for executive officers under the Genpact Limited 2017 Omnibus Incentive Compensation Plan (incorporated by reference to Exhibit 10.2 to the Registrant’s Current Report on Form 8-K (File No. 001-33626) filed with the SEC on July 22, 2021).

~~10.3†~~						~~Form of 2021 PSU~~ Award Agreement for executive officers under the Genpact Limited 2017 Omnibus Incentive Compensation ~~Plan (incorporated by reference to Exhibit 10.3 to the Registrant’s Current Report on Form 8-K (File No. 001-33626) filed with the SEC on July 22, 2021).~~

~~10.4†~~						Form of 2021 RSU Award Agreement for executive officers under the Genpact Limited 2017 Omnibus Incentive Compensation Plan (incorporated by reference to Exhibit 10.4 to the Registrant’s Current Report on Form 8-K (File No. 001-33626) filed with the SEC on July 22, 2021).Plan.

22.1						List of Issuers and Guarantor Subsidiaries (incorporated by reference to Exhibit 22.1 to the Registrant’s Quarterly Report on Form 10-Q (File No. 001-33626) filed with the SEC on May 10, 2021).

31.1*						Certification of the Chief Executive Officer pursuant to Rule 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2*						Certification of the Chief Financial Officer pursuant to Rule 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1*						Certification of the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2 002.

32.2*						Certification of the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS*						Inline XBRL Instance Document — the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.

101.SCH*						Inline XBRL Taxonomy Extension Schema Document

101.CAL*						Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF*						Inline XBRL Taxonomy Extension Definition Linkbase Document

101.LAB*						Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE*						Inline XBRL Taxonomy Extension Presentation Linkbase Document

104*						Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

* Filed or furnished with this Quarterly Report on Form 10-Q.

† Indicates a management contract or compensatory plan, contract or arrangement in which any director or executive officer participates.

7261

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

Date: ~~November 9, 2021~~May 10, 2022

GENPACT LIMITED


By:						/s/ N.V. Tyagarajan
						N.V. Tyagarajan
						Chief Executive Officer

By:						/s/ Michael Weiner
						Michael Weiner
						Chief Financial Officer

7362

~~Exhibit 31.1~~

~~CHIEF EXECUTIVE OFFICER CERTIFICATION~~

~~I, N.V. Tyagarajan, certify that:~~

1.~~I have reviewed this Quarterly Report on Form 10-Q of Genpact Limited for the period ended September 30, 2021, as filed with the Securities and Exchange Commission on the date hereof;~~

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d.Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a.All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b.~~Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.~~

~~Date: November 9, 2021~~


~~/s/ N.V. Tyagarajan~~
~~N.V. Tyagarajan~~
~~Chief Executive Officer~~

~~Exhibit 31.2~~

~~CHIEF FINANCIAL OFFICER CERTIFICATION~~

~~I, Michael Weiner, certify that:~~

1.~~I have reviewed this Quarterly Report on Form 10-Q of Genpact Limited for the period ended September 30, 2021, as filed with the Securities and Exchange Commission on the date hereof;~~

b.~~Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.~~

~~Date: November 9, 2021~~


~~/s/ Michael Weiner~~
~~Michael Weiner~~
~~Chief Financial Officer~~

~~Exhibit 32.1~~

~~Certification of the Chief Executive Officer~~

~~Pursuant to 18 U.S.C. Section 1350,~~

~~As Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002~~

In connection with the Quarterly Report of Genpact Limited (the “Company”) on Form 10-Q for the period ended September 30, 2021 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, N.V. Tyagarajan, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

~~1. The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and~~

~~2. The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.~~

~~Date: November 9, 2021~~


~~/s/ N.V. Tyagarajan~~
~~N.V. Tyagarajan~~
~~Chief Executive Officer~~

~~Exhibit 32.2~~

~~Certification of the Chief Financial Officer~~

~~Pursuant to 18 U.S.C. Section 1350,~~

~~As Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002~~

In connection with the Quarterly Report of Genpact Limited (the “Company”) on Form 10-Q for the period ended September 30, 2021 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Michael Weiner, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

~~1. The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and~~

~~2. The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.~~

~~Date: November 9, 2021~~


~~/s/ Michael Weiner~~
~~Michael Weiner~~
~~Chief Financial Officer~~


	As of December 31, 2020		As of September 30, 2021
Cash and other bank balances	680,440		922,475
Total	$	680,440	$	922,475


	Nine months ended September 30,2020		Nine months ended September 30,2021
Dividend yield	0.89	%	0.84	-	1.08	%
Expected life (in months)	84				84
Risk-free rate of interest	1.50	%	1.12	-	1.37	%
Volatility	20.96	%	26.05	-	26.18	%