UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
FORM 10-Q
 
þQUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2016March 31, 2017
OR
oTRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
Commission File Number: 1-34354
 
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
(Exact name of Registrant as specified in its Charter)
 
Luxembourg98-0554932
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)

40, avenue Monterey
L-2163 Luxembourg
Grand Duchy of Luxembourg
(Address of principal executive offices) (Zip Code)

(352) 24 69 79 00
(Registrant’s telephone number)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes þ  No o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes þ  No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company or an emerging growth company (as defined in Rule 12b-2 of the Exchange Act):
Large accelerated filer þ
Accelerated filer o
Non-accelerated filer o (Do not check if a smaller reporting company)
Smaller reporting company o
Emerging growth company o

IndicateIf an emerging growth company, indicate by check mark whetherif the registrant is a shell company (as defined in Rule 12b-2has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided by Section 13(a) of the Exchange Act).  YesAct. o No þ

As of OctoberApril 21, 2016,2017, there were 18,877,61418,432,419 outstanding shares of the registrant’s shares of beneficial interest (excluding 6,535,1346,980,329 shares held as treasury stock).
 

Table of Contents

ALTISOURCE PORTFOLIO SOLUTIONS S.A.

FORM 10-Q

   Page
 
    
  
  
  
  
  
  
    
 
    
 
    
 
    
 
    
 
    
 
    
 
    
 
    


PART I — FINANCIAL INFORMATION

Item 1. Interim Condensed Consolidated Financial Statements (Unaudited)

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands, except per share data)
September 30,
2016
 December 31,
2015
March 31,
2017
 December 31,
2016
      
ASSETS
Current assets:      
Cash and cash equivalents$134,948
 $179,327
$117,098
 $149,294
Available for sale securities45,174
 
63,202
 45,754
Accounts receivable, net101,580
 105,023
83,038
 87,821
Prepaid expenses and other current assets31,927
 21,751
47,357
 42,608
Total current assets313,629
 306,101
310,695
 325,477
      
Premises and equipment, net109,785
 119,121
96,023
 103,473
Goodwill89,905
 82,801
86,283
 86,283
Intangible assets, net162,976
 197,003
146,286
 155,432
Deferred tax assets, net4,847
 3,619
2,567
 7,292
Other assets12,190
 13,153
11,629
 11,255
      
Total assets$693,332
 $721,798
$653,483
 $689,212
      
LIABILITIES AND EQUITY
Current liabilities:      
Accounts payable and accrued expenses$101,361
 $91,871
$75,052
 $83,135
Accrued litigation settlement
 32,000
Current portion of long-term debt5,945
 5,945
5,945
 5,945
Deferred revenue10,927
 15,060
9,626
 8,797
Other current liabilities13,846
 16,266
14,299
 19,061
Total current liabilities132,079
 129,142
104,922
 148,938
      
Long-term debt, less current portion468,689
 522,233
466,510
 467,600
Other non-current liabilities13,790
 18,153
9,686
 10,480
      
Commitments, contingencies and regulatory matters (Note 22)

 

Commitments, contingencies and regulatory matters (Note 20)

 

      
Equity:      
Common stock ($1.00 par value; 25,413 shares authorized and issued and 18,878 outstanding as of September 30, 2016; 25,413 shares authorized and issued and 19,021 outstanding as of December 31, 2015)25,413
 25,413
Common stock ($1.00 par value; 25,413 shares authorized and issued and 18,413 outstanding as of March 31, 2017; 25,413 shares authorized and issued and 18,774 outstanding as of December 31, 2016)25,413
 25,413
Additional paid-in capital101,013
 96,321
108,915
 107,288
Retained earnings359,435
 369,270
336,527
 333,786
Accumulated other comprehensive loss(2,156) 
Treasury stock, at cost (6,535 shares as of September 30, 2016 and 6,392 shares as of December 31, 2015)(406,559) (440,026)
Accumulated other comprehensive income (loss)10,978
 (1,745)
Treasury stock, at cost (7,000 shares as of March 31, 2017 and 6,639 shares as of December 31, 2016)(410,919) (403,953)
Altisource equity77,146
 50,978
70,914
 60,789
      
Non-controlling interests1,628
 1,292
1,451
 1,405
Total equity78,774
 52,270
72,365
 62,194
      
Total liabilities and equity$693,332
 $721,798
$653,483
 $689,212

See accompanying notes to condensed consolidated financial statements.

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME
(in thousands, except per share data)
 Three months ended
 September 30,
 Nine months ended
 September 30,
 Three months ended
 March 31,
 2016 2015 2016 2015 2017 2016
            
Revenue $252,745
 $272,776
 $758,676
 $781,579
 $240,483
 $250,132
Cost of revenue 174,002
 173,850
 517,236
 514,835
 177,953
 168,863
            
Gross profit 78,743
 98,926
 241,440
 266,744
 62,530
 81,269
Selling, general and administrative expenses 53,886
 51,338
 161,709
 155,310
 47,701
 53,616
Change in the fair value of Equator Earn Out 
 
 
 (7,591)
            
Income from operations 24,857
 47,588
 79,731
 119,025
 14,829
 27,653
Other income (expense), net:            
Interest expense (5,952) (7,041) (18,481) (21,396) (5,798) (6,541)
Loss on HLSS equity securities and dividends received, net 
 
 
 (1,854)
Other income (expense), net (109) 653
 2,608
 1,477
 715
 (27)
Total other income (expense), net (6,061) (6,388) (15,873) (21,773) (5,083) (6,568)
            
Income before income taxes and non-controlling interests 18,796
 41,200
 63,858
 97,252
 9,746
 21,085
Income tax provision (7,324) (3,303) (12,808) (8,101) (2,586) (2,193)
            
Net income 11,472
 37,897
 51,050
 89,151
 7,160
 18,892
Net income attributable to non-controlling interests (883) (851) (1,973) (2,457) (615) (398)
            
Net income attributable to Altisource $10,589
 $37,046
 $49,077
 $86,694
 $6,545
 $18,494
            
Earnings per share:            
Basic $0.57
 $1.94
 $2.63
 $4.42
 $0.35
 $0.98
Diluted $0.54
 $1.82
 $2.49
 $4.19
 $0.34
 $0.92
            
Weighted average shares outstanding:            
Basic 18,715
 19,091
 18,669
 19,608
 18,662
 18,855
Diluted 19,568
 20,411
 19,738
 20,688
 19,304
 20,040
            
Comprehensive income:            
Net income $11,472
 $37,897
 $51,050
 $89,151
 $7,160
 $18,892
Other comprehensive income (loss), net of tax:        
Unrealized gain (loss) on securities, net of income tax benefit (provision) of $(2,070), $0, $889, $0 5,016
 
 (2,156) 
Other comprehensive income, net of tax:    
Unrealized gain on securities, net of income tax expense of $4,725 and $289 12,723
 699
            
Comprehensive income, net of tax 16,488
 37,897
 48,894
 89,151
 19,883
 19,591
Comprehensive income attributable to non-controlling interests (883) (851) (1,973) (2,457) (615) (398)
            
Comprehensive income attributable to Altisource $15,605
 $37,046
 $46,921
 $86,694
 $19,268
 $19,193

See accompanying notes to condensed consolidated financial statements.

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
CONDENSED CONSOLIDATED STATEMENTS OF EQUITY
(in thousands)
Altisource Equity    Altisource Equity    
Common stock Additional paid-in capital Retained earnings Accumulated other comprehensive loss Treasury stock, at cost Non-controlling interests TotalCommon stock Additional paid-in capital Retained earnings Accumulated other comprehensive income (loss) Treasury stock, at cost Non-controlling interests Total
Shares              Shares              
                              
Balance, December 31, 201425,413
 $25,413
 $91,509
 $367,967
 $
 $(444,495) $1,049
 $41,443
Net income
 
 
 86,694
 
 
 2,457
 89,151
Distributions to non-controlling interest holders
 
 
 
 
 
 (2,144) (2,144)
Share-based compensation expense
 
 3,258
 
 
 
 
 3,258
Exercise of stock options
 
 
 (2,054) 
 2,386
 
 332
Issuance of restricted shares for CastleLine acquisition
 
 
 (21,612) 
 36,039
 
 14,427
Repurchase of shares
 
 
 
 
 (48,971) 
 (48,971)
               
Balance, September 30, 201525,413
 $25,413
 $94,767
 $430,995
 $
 $(455,041) $1,362
 $97,496
               
Balance, December 31, 201525,413
 $25,413
 $96,321
 $369,270
 $
 $(440,026) $1,292
 $52,270
25,413
 $25,413
 $96,321
 $369,270
 $
 $(440,026) $1,292
 $52,270
Comprehensive income:                              
Net income
 
 
 49,077
 
 
 1,973
 51,050

 
 
 18,494
 
 
 398
 18,892
Other comprehensive loss, net of tax
 
 
 
 (2,156) 
 
 (2,156)
Other comprehensive income, net of tax
 
 
 
 699
 
 
 699
Distributions to non-controlling interest holders
 
 
 
 
 
 (1,637) (1,637)
 
 
 
 
 
 (448) (448)
Share-based compensation expense
 
 4,692
 
 
 
 
 4,692

 
 1,877
 
 
 
 
 1,877
Exercise of stock options
 
 
 (58,912) 
 67,788
 
 8,876

 
 
 (2,312) 
 2,678
 
 366
Repurchase of shares
 
 
 
 
 (34,321) 
 (34,321)
 
 
 
 
 (11,691) 
 (11,691)
                              
Balance, September 30, 201625,413
 $25,413
 $101,013
 $359,435
 $(2,156) $(406,559) $1,628
 $78,774
Balance, March 31, 201625,413
 $25,413
 $98,198
 $385,452
 $699
 $(449,039) $1,242
 $61,965
               
Balance, December 31, 201625,413
 $25,413
 $107,288
 $333,786
 $(1,745) $(403,953) $1,405
 $62,194
Comprehensive income:               
Net income
 
 
 6,545
 
 
 615
 7,160
Other comprehensive income, net of tax
 
 
 
 12,723
 
 
 12,723
Distributions to non-controlling interest holders
 
 
 
 
 
 (569) (569)
Share-based compensation expense
 
 695
 
 
 
 
 695
Cumulative effect of an accounting change (Note 1)
 
 932
 (932) 
 
 
 
Exercise of stock options
 
 
 (2,872) 
 3,624
 
 752
Repurchase of shares
 
 
 
 
 (10,590) 
 (10,590)
               
Balance, March 31, 201725,413
 $25,413
 $108,915
 $336,527
 $10,978
 $(410,919) $1,451
 $72,365

See accompanying notes to condensed consolidated financial statements.

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
Nine months ended
 September 30,
Three months ended
 March 31,
2016 20152017 2016
      
Cash flows from operating activities: 
  
 
  
Net income$51,050
 $89,151
$7,160
 $18,892
Adjustments to reconcile net income to net cash provided by operating activities: 
  
Adjustments to reconcile net income to net cash (used in) provided by operating activities: 
  
Depreciation and amortization27,521
 27,637
10,008
 9,208
Amortization of intangible assets36,432
 27,995
9,146
 12,211
Loss on HLSS equity securities and dividends received, net
 1,854
Change in the fair value of acquisition related contingent consideration(1,174) (7,302)8
 96
Share-based compensation expense4,692
 3,258
695
 1,877
Bad debt expense763
 3,477
1,903
 876
Gain on early extinguishment of debt(5,464) (1,986)
Amortization of debt discount307
 379
105
 116
Amortization of debt issuance costs850
 1,045
291
 322
Deferred income taxes17
 54
Loss on disposal of fixed assets30
 50
Loss (gain) on disposal of fixed assets1,480
 (10)
Changes in operating assets and liabilities: 
  
 
  
Accounts receivable3,505
 (19,681)2,880
 6,502
Prepaid expenses and other current assets(10,167) 2,001
(4,749) (4,970)
Other assets496
 2,085
(374) (109)
Accounts payable and accrued expenses7,005
 (20,876)(10,177) (12,133)
Other current and non-current liabilities(9,828) 10
(36,735) (3,844)
Net cash provided by operating activities106,035
 109,151
Net cash (used in) provided by operating activities(18,359) 29,034
      
Cash flows from investing activities: 
  
 
  
Additions to premises and equipment(16,525) (27,670)(1,944) (5,984)
Acquisition of businesses, net of cash acquired(9,617) (11,193)
Purchase of available for sale securities(48,219) (29,966)
 (29,429)
Proceeds received from sale of and dividends from HLSS equity securities
 28,112
Other investing activities266
 722

 16
Net cash used in investing activities(74,095) (39,995)(1,944) (35,397)
      
Cash flows from financing activities: 
  
 
  
Repayment and repurchases of long-term debt(49,237) (29,087)
Repayment of long-term debt(1,486) (1,486)
Proceeds from stock option exercises8,876
 332
752
 366
Purchase of treasury stock(34,321) (48,971)(10,590) (11,691)
Distributions to non-controlling interests(1,637) (2,144)(569) (448)
Other financing activities
 (500)
Net cash used in financing activities(76,319) (80,370)(11,893) (13,259)
      
Net decrease in cash and cash equivalents(44,379) (11,214)(32,196) (19,622)
Cash and cash equivalents at the beginning of the period179,327
 161,361
149,294
 179,327
      
Cash and cash equivalents at the end of the period$134,948
 $150,147
$117,098
 $159,705
      
Supplemental cash flow information: 
  
 
  
Interest paid$17,244
 $19,770
$5,456
 $6,104
Income taxes paid, net14,178
 6,638
6,515
 3,830
      
Non-cash investing and financing activities: 
  
 
  
Acquisition of businesses with restricted shares$
 $14,427
Increase (decrease) in payables for purchases of premises and equipment2,458
 (5,326)
Increase in payables for purchases of premises and equipment$2,094
 $1,030

See accompanying notes to condensed consolidated financial statements.

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements
NOTE 1 — ORGANIZATION AND BASIS OF PRESENTATION
Description of Business
Altisource Portfolio Solutions S.A., together with its subsidiaries (which may be referred to as “Altisource,” the “Company,” “we,” “us” or “our”), is a premieran integrated service provider and marketplace and transaction solutions provider for the real estate and mortgage industries. Combining operational excellence with a suite of innovative services and consumer debt industries. Altisource’s proprietary business processes, vendor and electronic payment management software and behavioral science-based analytics improve outcomes for marketplace participants.technologies, Altisource helps solve the demands of the ever-changing market.
We wereAltisource Portfolio Solutions S.A. was formed under the laws of Luxembourg and areis publicly traded on the NASDAQ Global Select Market under the symbol “ASPS.”
We conduct our operations through three reportable segments: Mortgage Services, Financial Services and Technology Services. In addition, we report our corporate related expenditures and eliminations separately (see Note 23 for a description of our business segments).
Basis of Accounting and Presentation
The unaudited interim condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial information and with the instructions to Form 10-Q and Article 10 of Securities and Exchange Commission (“SEC”) Regulation S-X. Accordingly, these financial statements do not include all of the information and footnotes required by GAAP for complete consolidated financial statements. In the opinion of management, the interim data includes all normal recurring adjustments considered necessary to fairly state the results for the interim periods presented. The preparation of interim condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our interim condensed consolidated financial statements, as well as the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Intercompany transactions and accounts have been eliminated in consolidation. Certain prior
Effective January 1, 2017, our reportable segments changed as a result of changes in our internal organization, which changed the way our chief operating decision maker manages our businesses, allocates resources and evaluates performance. We now report our operations through two new reportable segments: Mortgage Market and Real Estate Market. In addition, we report Other Businesses, Corporate and Eliminations separately. Prior to the January 1, 2017 change in reportable segments, our reportable segments were Mortgage Services, Financial Services and Technology Services. Prior year amountscomparable period segment disclosures have been reclassifiedrestated to conform to the current year presentation. See Note 21 for a description of our business segments.
Altisource consolidates two cooperative entities which are managed by The Mortgage Partnership of America, L.L.C. (“MPA”), a wholly-owned subsidiary of Altisource: Best Partners Mortgage Cooperative, Inc., a mortgage cooperative doing business as Lenders One® (“Lenders One”) and Best Partners Mortgage Brokers Cooperative, Inc., a mortgage cooperative doing business as Wholesale One® (“Wholesale One”). MPA provides services to Lenders One under a management agreement that ends on December 31, 2025 (with renewals for three successive five-year periods at MPA’s option) and to Wholesale One under a management agreement that ends on July 8, 2039 (with automatic renewals for three successive five-year periods).
The management agreements between MPA and Lenders One and between MPA and Wholesale One, pursuant to which MPA is the management company, represent variable interests in variable interest entities. MPA is the primary beneficiary of Lenders One and Wholesale One as it has the power to direct the activities that most significantly impact each of these cooperatives’ economic performance and the right to receive benefits from each of these cooperatives. As a result, Lenders One and Wholesale One are presented in the accompanying condensed consolidated financial statements on a consolidated basis and the interests of the members are reflected as non-controlling interests. As of September 30,March 31, 2017, Lenders One had total assets of $3.8 million and total liabilities of $0.9 million. As of December 31, 2016, Lenders One had total assets of $4.0$3.8 million and total liabilities of $1.9$1.5 million. As of DecemberMarch 31, 2015, Lenders One had total assets of $4.9 million and total liabilities of $3.7 million. As of September 30, 20162017 and December 31, 2015,2016, Wholesale One had less than $0.1 million in total assets and less than $0.1 million in total liabilities.
These interim condensed consolidated financial statements should be read in conjunction with the Company’s Annual Report on Form 10-K for the year ended December 31, 2015,2016, as filed with the SEC on March 15, 2016.February 16, 2017.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



Fair Value Measurements
Fair value is defined as an exit price, representing the amount that would be received for an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The three-tier hierarchy for inputs used in measuring fair value, which prioritizes the inputs used in the methodologies of measuring fair value for assets and liabilities, is as follows:
Level 1Quoted prices in active markets for identical assets and liabilities
Level 2 Observable inputs other than quoted prices included in Level 1
Level 3 Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of assets or liabilities.
Financial assets and financial liabilities are classified based on the lowest level of input that is significant to the fair value measurements. Our assessment of the significance of a particular input to the fair value measurements requires judgment and may affect the valuation of the assets and liabilities being measured and their placement within the fair value hierarchy.
Recently Adopted Accounting Pronouncement
On January 1, 2016,The Financial Accounting Standards Board (“FASB”) Accounting Standards Update (“ASU”) No. 2015-03,2016-09, Interest-ImputationCompensation - Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting, became effective on January 1, 2017. This standard simplifies several aspects of Interest (Subtopic 835-30): Simplifying the Presentationaccounting for share-based payment transactions, including the income tax consequences, classification of Debt Issuance Costs, became effective. As a resultawards as either equity or liabilities and classification on the statement of cash flows. The standard requires companies to recognize all award-related excess tax benefits and tax deficiencies in the income statement, classify any excess tax benefits as an operating activity in the statement of cash flows, limit tax withholding up to the maximum statutory tax rates in order to continue to apply equity accounting rules and classify cash paid by employers when directly withholding shares for tax withholding purposes as an investing activity in the statement of cash flows. The standard also provides companies with the option of estimating forfeitures or recognizing forfeitures as they occur. In connection with the adoption of this accounting change,standard, the Company now presents debt issuance costs, netmade an accounting policy election to account for forfeitures in compensation expense as they occur, rather than continuing to apply the Company’s previous policy of estimating forfeitures. This policy election resulted in a direct deduction from the related debt (see Note 12). Priorcumulative effect adjustment of $0.9 million to retained earnings and additional paid-in capital as of January 1, 2016, debt issuance costs, net2017 using the modified retrospective transition method. There were included inno other assets. We adoptedsignificant impacts of the adoption of this standard retrospectively. Accordingly, prior period amounts were reclassified to conform toon the current presentation.Company’s results of operations and financial position.
Future Adoption of New Accounting Pronouncements
In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606). This standard establishes a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers and supersedes most current revenue recognition guidance. The core principle of this new standard is an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted, although not prior to annual periods beginning after December 15, 2016. The Company is currently evaluating the impact of this guidance may haveon its results of operations and financial position. Based on the Company’s preliminary analysis of over 95% of its revenue from customers for the three months ended March 31, 2017, the Company estimated that less than 5% of consolidated revenue, primarily related to software development professional services, would likely be deferred and recognized over future periods under the new standard. The Company will continue to analyze the impact of this guidance and refine the estimated impact on its results of operations and financial position.
In January 2016, the FASB issued ASU No. 2016-01, Financial Instruments - Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities. This standard will require equity investments (except those accounted for under the equity method of accounting or those that result in consolidation of the investee) to be measured at fair value with changes in fair value recognized in net income. The standard also simplifies the impairment assessment of equity investments without readily determinable fair values by requiring a qualitative assessment to identify impairment. When a qualitative assessment indicates that impairment exists, an entity is required to measure the investment at fair value. It also amends certain financial statement presentation and disclosure requirements associated with the fair value of financial instruments. This standard will be effective for annual periods beginning after December 31, 2017, including interim periods within that reporting period. Early adoption is not permitted. Based on the Company’s preliminary analysis of this guidance, upon adoption of ASU No. 2016-01 the Company will reflect changes in the fair value of its available for sale securities in income. These changes in fair value are currently reflected in other comprehensive income. The Company is currently evaluatingwill continue to analyze the impact of this guidance may haveand refine the estimated impact on its results of operations and financial position.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842). This standard introduces a new lessee model that brings substantially all leases on the balance sheet. The standard will require companies to recognize lease assets and lease liabilities on their balance sheets and disclose key information about leasing arrangements in their financial statements. This standard will be effective for annual periods beginning after December 15, 2018, including interim periods within that reporting period. Early application of this standard is permitted. The Company is currently evaluating the impact of this guidance may haveon its results of operations and financial position. Based on the Company’s preliminary analysis of its lease arrangements as of March 31, 2017 where the Company is a lessee, the impact of adopting the new standard is primarily related to office leases, which would be recorded as right-of-use assets and lease liabilities on the Company’s balance sheet under the new standard. The Company will continue to analyze the impact of this guidance and refine the estimated impact on its results of operations and financial position.
In March 2016, the FASB issued ASU No. 2016-08, Revenue from Contracts with Customers (Topic 606): Principal versus Agent Considerations (Reporting Revenue Gross versus Net). This standard clarifies guidance on principal versus agent considerations in connection with revenue recognition. When another party is involved in providing goods or services to a customer, an entity is required to determine whether the nature of its promise is to provide the specified good or service itself (that is, the entity is a principal) or to arrange for that good or service to be provided by the other party (that is, the entity is an agent). An entity is a principal if it controls the specified good or service before that good or service is transferred to a customer. The guidance includes indicators to assist an entity in determining whether it controls a specified good or service before it is transferred to the customer. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting

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Notes to Condensed Consolidated Financial Statements (Continued)



period. Early adoption is permitted, although not prior to annual periods beginning after December 15, 2016. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position.
In March 2016, the FASB issuedposition in connection with its adoption of ASU No. 2016-09,2014-09, Compensation - Stock CompensationRevenue from Contracts with Customers (Topic 718): Improvements to Employee Share-Based Payment Accounting606). This standard simplifies several aspects of the accounting for share-based payment transactions, including the income tax consequences, classification of awards, as either equity or liabilities and classification on the statement of cash flows. The standard will require companies to recognize all award-related excess tax benefits and tax deficiencies in their income statements, classify any excess tax benefits as an operating activity in their statements of cash flows, provide companies with the option of estimating forfeitures or recognizing forfeitures as they occur, modify the statutory tax withholding requirements and classify cash paid by employers when directly withholding shares for tax withholding purposes as an investing activity in their statements of cash flows. This standard will be effective for annual periods beginning after December 15, 2016, including interim periods within that reporting period. Early application of this standard is permitted. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position.described above.
In April 2016, the FASB issued ASU No. 2016-10, Revenue from Contracts with Customers (Topic 606): Identifying Performance Obligations and Licensing. This standard provides guidance on identifying performance obligations in a contract with a customer and clarifying several licensing considerations, including whether an entity’s promise to grant a license provides a customer with either a right to use the entity’s intellectual property (which is satisfied at a point in time) or a right to access the entity’s intellectual property (which is satisfied over time) and guidance on sales-based and usage-based royalties. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted, although not prior to annual periods beginning after December 15, 2016. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position.position in connection with its adoption of ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), as described above.
In May 2016, the FASB issued ASU No. 2016-12, Revenue from Contracts with Customers (Topic 606): Narrow-Scope Improvements and Practical Expedients. This standard addresses collectability, sales taxes and other similar taxes collected from customers, non-cash consideration, contract modifications at transition and completed contracts at transition. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted, although not prior to annual periods beginning after December 15, 2016. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position.position in connection with its adoption of ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), as described above.
In August 2016, the FASB issued ASU No. 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments. This standard addresses eight specific cash flow issues with the objective of reducing the existing diversity in practice. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption of this standard is permitted. The Company is currently evaluatingdoes not expect the impactadoption of this guidance mayto have a material effect on its statement of cash flows.
In October 2016, the FASB issued ASU No. 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory.This standard will require that companies recognize the income tax consequences of an intra-entity transfer of an asset (other than inventory) when the transfer occurs.  Current guidance prohibits companies from recognizing current and deferred income taxes for an intra-entity asset transfer until the asset has been sold to an outside party. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption of this standard is permitted. The Company currently does not expect the adoption of this guidance to have a material effect on its results of operations and financial position.
In November 2016, the FASB issued ASU No. 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash. This standard will require that companies include restricted cash and restricted cash equivalents in their cash and cash equivalent balances in the statement of cash flows. Therefore, amounts generally described as restricted cash and restricted cash equivalents should be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. This standard will be effective for annual periods beginning after December 15, 2017, including interim

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Notes to Condensed Consolidated Financial Statements (Continued)



periods within that reporting period. Early adoption of this standard is permitted. The Company currently does not expect the adoption of this guidance to have a material effect on its statement of cash flows. As of both March 31, 2017 and December 31, 2016, restricted cash was $4.1 million.
In December 2016, the FASB issued ASU No. 2016-20, Technical Corrections and Improvements to Topic 606, Revenue from Contracts with Customers. The FASB issued 13 technical corrections and improvements to ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), including providing optional exemptions from the disclosure requirement for remaining performance obligations for specific situations in which an entity need not estimate variable consideration to recognize revenue. The amendments in this standard also expand the information that is required to be disclosed when an entity applies one of the optional exemptions. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted, although not prior to annual periods beginning after December 15, 2016. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position.position in connection with its adoption of ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), as described above.

In January 2017, the FASB issued ASU No. 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business. This standard clarifies the definition of a business and provides a screen to determine if a set of inputs, processes and outputs is a business. The screen requires that when substantially all of the fair value of gross assets acquired (or disposed of) is concentrated in a single identifiable asset or a group of similar identifiable assets, the assets acquired would not be a business. Under the new guidance, in order to be considered a business, an acquisition must include, at a minimum, an input and a substantive process that together significantly contribute to the ability to create output. In addition, the standard narrows the definition of the term “output” so that it is consistent with how it is described in ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606). This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. The Company is currently evaluating the impact this guidance may have on its consolidated financial statements.
In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment. This standard will simplify the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test. Current guidance requires that companies compute the implied fair value of goodwill under Step 2 by performing procedures to determine the fair value at the impairment testing date of its assets and liabilities (including unrecognized assets and liabilities) following the procedure that would be required in determining the fair value of assets acquired and liabilities assumed in a business combination. This standard will require companies to perform annual or interim goodwill impairment tests by comparing the fair value of a reporting unit with its carrying amount. An entity should recognize an impairment charge for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. This standard will be effective for annual periods beginning after December 15, 2019, including interim periods within that reporting period, and will be applied prospectively. Early adoption of this standard is permitted. The Company is currently evaluating the impact this guidance may have on its consolidated financial statements.
In February 2017, the FASB issued ASU No. 2017-05, Other Income-Gains and Losses from the Derecognition of Nonfinancial Assets (Subtopic 610-20): Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial Assets. This standard was issued to clarify the scope of Subtopic 610-20, Other Income-Gains and Losses from the Derecognition of Nonfinancial Assets, and to add guidance for partial sales of nonfinancial assets. Subtopic 610-20 provides guidance for recognizing gains and losses from the transfer of nonfinancial assets in contracts with noncustomers. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted, although not prior to annual periods beginning after December 15, 2016. The Company currently does not expect the adoption of this guidance to have a material effect on its results of operations and financial position.
NOTE 2 — CUSTOMER CONCENTRATION
Ocwen Financial Corporation together with its subsidiaries (“Ocwen”) is our largest customer. Ocwen purchases certain mortgage services and technology services from us under the terms of master services agreements and amendments thereto (collectively, the “Service“Ocwen Service Agreements”) with terms extending through August 2025. Certain of the Ocwen Service Agreements, among other things, contain a “most favored nation” provision and also grant the parties to the Service Agreements have the right to renegotiate pricing. Certain of the Ocwen Service Agreements also prohibit Ocwen from establishing fee-based businesses that would directly or indirectly compete with Altisource’s services with respect to the Homeward Residential, Inc. and Residential Capital, LLC servicing portfolios acquired by Ocwen in December 2012 and February 2013, respectively. In addition, Ocwen purchases certain origination services from Altisource under an agreement that extends throughcontinues until January 2017.23, 2019, but which is subject to a 90 day termination right by Ocwen.

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Notes to Condensed Consolidated Financial Statements (Continued)



Revenue from Ocwen primarily consists of revenue earned directly from Ocwen and revenue earned from the loans serviced by Ocwen when Ocwen designates us as the service provider. Revenue from Ocwen as a percentage of segment and consolidated revenue was as follows:follows for the three months ended March 31:
  Three months ended September 30, Nine months ended September 30,
  2016 2015 2016 2015
         
Mortgage Services 59% 64% 59% 63%
Financial Services 16% 16% 17% 20%
Technology Services 41% 51% 41% 52%
Consolidated revenue 56% 60% 56% 59%
  2017 2016
     
Mortgage Market 68% 66%
Real Estate Market 1% 1%
Other Businesses, Corporate and Eliminations 14% 25%
Consolidated revenue 59% 56%
For the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, we generated revenue from Ocwen of $422.2$141.4 million and $464.8$140.1 million, respectively ($141.6 million and $163.8 million for the third quarter of 2016 and 2015, respectively).respectively. Services provided to Ocwen during such periods and reported in the Mortgage ServicesMarket segment included real estate asset management and sales, residential property valuation, trustee management services, property preservation and inspection services, insurance services, mortgage charge-off collections, software applications and preservation services and insurance services.information technology (“IT”) infrastructure management. Services provided to Ocwen and reported in the Financial ServicesReal Estate Market segment included mortgage charge-off collections.rental property management. Services provided to Ocwen and reported in the Technology Services segmentas Other Businesses, Corporate and Eliminations included information technologyIT infrastructure management and software applications.management. As of September 30, 2016,March 31, 2017, accounts receivable from Ocwen totaled $32.6$24.7 million, $21.8$16.1 million of which was billed and $10.8$8.6 million of which was unbilled. As of December 31, 2015,2016, accounts receivable from Ocwen totaled $38.2$26.2 million, $20.4$15.8 million of which was billed and $17.8$10.4 million of which was unbilled.
We earn additional revenue related to the portfolios serviced by Ocwen when a party other than Ocwen selects Altisource as the service provider. For the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, we recognized revenue of $146.0$41.7 million and $164.7$46.6 million, respectively, ($48.0 million and $56.7 million for the third quarter of 2016 and 2015, respectively), related to the portfolios serviced by Ocwen when a party other than Ocwen selected Altisource as the service provider. These amounts are not included in deriving revenue from Ocwen as a percentage of revenue in the table above.
NOTE 3 — TRANSACTIONS WITH RELATED PARTIES
Through January 16, 2015, William C. Erbey served as our Chairman as well as the Executive Chairman of Ocwen and Chairman of each of Home Loan Servicing Solutions, Ltd. (“HLSS”), Altisource Residential Corporation (“Residential”) and Altisource Asset Management Corporation (“AAMC”). Effective January 16, 2015, Mr. Erbey stepped down as the Executive Chairman of Ocwen and Chairman of each of Altisource, HLSS, Residential and AAMC and is no longer a member of the Board of Directors of any of these companies. Consequently, these companies are no longer related parties of Altisource, as defined by FASB ASC Topic 850, Related Party Disclosures. The disclosures in this note are limited to the periods that each of Ocwen, HLSS, Residential and AAMC were related parties of Altisource and are not necessarily reflective of current activities with these former related parties.
Ocwen
Revenue
For the period from January 1, 2015 through January 16, 2015, we estimated that we generated revenue from Ocwen of $22.9 million. Services provided to Ocwen during such period included real estate asset management and sales, residential property valuation, trustee management services, property inspection and preservation, insurance services, charge-off mortgage collections, information technology infrastructure management and software applications.
We record revenue we earn from Ocwen under the Service Agreements at rates we believe to be comparable market rates as we believe they are consistent with the fees we charge to other customers and/or fees charged by our competitors for comparable services.
Cost of Revenue and Selling, General and Administrative Expenses
At times, we have used Ocwen’s contractors and/or employees to support Altisource related services. Ocwen generally billed us for these contractors and/or employees based on their fully-allocated cost. Additionally, through March 31, 2015, we purchased certain data relating to Ocwen’s servicing portfolio in connection with a Data Access and Services Agreement. Based upon our previously provided notice, the Data Access and Services Agreement was terminated effective March 31, 2015. For the period from January 1, 2015 through January 16, 2015, we estimated that we incurred $1.9 million of expenses related to these items.

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Notes to Condensed Consolidated Financial Statements (Continued)



These amounts are reflected as a component of cost of revenue in the condensed consolidated statements of operations and comprehensive income.
We provided certain other services to Ocwen and Ocwen provided certain other services to us in connection with Support Services Agreements. These services primarily included such areas as vendor management, corporate services and facilities related services. Billings for these services were generally based on the fully-allocated cost of providing the service based on an estimate of the time and expense of providing the service or estimates thereof. Of the January 2015 billings to Ocwen, we estimated that $0.1 million related to the period from January 1, 2015 through January 16, 2015. Of the January 2015 billings from Ocwen, we estimated that $0.3 million related to the period from January 1, 2015 through January 16, 2015. These amounts are reflected as a component of selling, general and administrative expenses in the condensed consolidated statements of operations and comprehensive income.
HLSS
Prior to April 2015, HLSS was a publicly traded company whose primary objective was the acquisition of mortgage servicing rights and related servicing advances, loans held for investment and other residential mortgage related assets. We provided HLSS certain finance, human resources, tax and facilities services and sold information technology services to HLSS under a support services agreement. For the period from January 1, 2015 through January 16, 2015, our billings to HLSS were immaterial.
Residential and AAMC
Residential is focused on providing quality, affordable rental homes to families throughout the United States. AAMC is an asset management company that provides portfolio management and corporate governance services to investment vehicles that own real estate related assets. Its initial client is Residential.
We have agreements and amendments thereto, which extend through 2027, to provide Residential with renovation management, lease management, property management, real estate owned asset management, title insurance, settlement and valuation services. In addition, we have agreements with Residential and AAMC pursuant to which we may provide services such as finance, human resources, facilities, technology and insurance risk management. Further, we have separate agreements for certain services related to income tax matters, trademark licenses and technology products and services.
For the period from January 1, 2015 through January 16, 2015, we estimated that we generated revenue from Residential of $1.0 million. This amount is reflected in revenue in the condensed consolidated statements of operations and comprehensive income. This excludes revenue from services we provide to Residential’s loans serviced by Ocwen or other loan servicers where we were retained by Ocwen or Residential’s other loan servicers.
For the period from January 1, 2015 through January 16, 2015, our billings to AAMC were immaterial.
NOTE 4 ACQUISITIONSACQUISITION
Granite Acquisition
On July 29, 2016, we acquired certain assets and assumed certain liabilities of Granite Loan Management of Delaware, LLC (“Granite”) for $9.6$9.5 million in cash at closing.cash. Granite provides residential and commercial loan disbursement processing, risk mitigation and construction inspection services to lenders.The Granite acquisition is not material in relation to the Company’s results of operations or financial position.
The preliminaryfinal allocation of the purchase price is as follows:
(in thousands)    
    
Accounts receivable, net $1,103
 $1,024
Prepaid expenses 25
 22
Other assets 25
 25
Premises and equipment, net 299
 299
Non-compete agreements 100
Trademarks and trade names 100
Customer relationships 3,400
Goodwill 8,449
 4,827
 9,901
 9,797
Accounts payable and accrued expenses (111) (57)
Other current liabilities (173) (192)
    
Purchase price $9,617
 $9,548
NOTE 4 — AVAILABLE FOR SALE SECURITIES
During the three months ended March 31, 2016, we purchased 2.5 million shares of Altisource Residential Corporation (“Residential”) common stock for $29.4 million. Between April 1, 2016 and December 31, 2016, we purchased 1.6 million shares of Residential common stock for $18.8 million. These investments are classified as available for sale and reflected in the condensed consolidated balance sheets at fair value at the respective balance sheet dates ($63.2 million as of March 31, 2017 and $45.8 million

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Notes to Condensed Consolidated Financial Statements (Continued)



RentRange, Investability and Onit Solutions Acquisitions
On October 9, 2015, we acquired GoldenGator, LLC (doing business as RentRange®) (“RentRange”), REIsmart, LLC (doing business as Investability) (“Investability”) and Onit Solutions, LLC, a support company for RentRange and Investability (collectively “RentRange and Investability”) for $24.8 million. RentRange is a leading provider of rental home data and information to the financial services and real estate industries, delivering a wide assortment of address and geography level data, analytics and rent-based valuation solutions for single and multi-family properties. Investability is an online residential real estate search and acquisition platform that utilizes data and analytics to allow real estate investors to access the estimated cash flow, capitalization rate, net yield and market value of properties for sale in the United States. The purchase price was composed of $17.5 million in cash and 247 thousand shares of restricted common stock of the Company with a value of $7.3 million as of the closing date. Upon issuance, the restricted shares were subject to transfer restrictions and potential forfeiture provisions. These restrictions and forfeiture provisions will lapse over a four year period, subject to the recipients meeting certain continued employment conditions with the Company and the satisfaction of certain acquisition related escrow release conditions. During the third quarter of 2016, management adjusted the allocation of the purchase price based upon information that subsequently became available relating to acquisition date working capital and the purchase price allocation to intangible assets. The working capital adjustment resulted in an obligation of the sellers to pay the Company $0.2 million. RentRange and Investability are not material in relation to the Company’s results of operations or financial position.
The initial and final allocation of the purchase price is as follows:
(in thousands) Initial purchase price allocation Adjustments Final purchase price allocation
       
Cash $3
 $
 $3
Accounts receivable, net 245
 (76) 169
Premises and equipment, net 2,471
 (1,067) 1,404
Other assets 199
 (196) 3
Trademarks and trade names 1,205
 
 1,205
Databases/other 910
 1,035
 1,945
Non-compete agreements 330
 
 330
Customer relationships 255
 
 255
Goodwill 19,565
 50
 19,615
  25,183
 (254) 24,929
Accounts payable and accrued expenses (391) 46
 (345)
       
Purchase price $24,792
 $(208) $24,584
CastleLine Acquisition
On July 17, 2015, we acquired CastleLine Holdings, LLC and its subsidiaries (“CastleLine”) for $33.4 million. CastleLine is a specialty risk management and insurance services firm that provides financial products and services to parties involved in the origination, underwriting, purchase and securitization of residential mortgages. The purchase consideration was composed of $12.3 million of cash at closing, $10.5 million of cash payable over four years from the acquisition date and 495 thousand shares of restricted common stock of the Company, that were subject to transfer restrictions, with a value of $14.4 million as of the closing date. Of the cash payable following acquisition, $3.8 million is contingent on certain future employment conditions of certain of the sellers, and therefore excluded from the purchase price. During the second quarter of 2016, management adjusted the allocation of the purchase price based upon information that subsequently became available relating to acquisition date working capital and the purchase price allocation to intangible assets. The CastleLine acquisition is not material in relation to the Company’s results of operations or financial position.

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Notes to Condensed Consolidated Financial Statements (Continued)



The initial and final allocation of the purchase price is as follows:
(in thousands) Initial purchase price allocation Adjustments Final purchase price allocation
       
Cash $1,088
 $
 $1,088
Accounts receivable, net 510
 (410) 100
Prepaid expenses 66
 (46) 20
Restricted cash 2,501
 
 2,501
Non-compete agreements 1,105
 25
 1,130
Databases/other 465
 1,335
 1,800
Customer relationships 395
 
 395
Trademarks and trade names 150
 10
 160
Deferred taxes 
 356
 356
Goodwill 28,125
 (1,395) 26,730
  34,405
 (125) 34,280
Accounts payable and accrued expenses (875) 38
 (837)
Deferred revenue (87) 87
 
       
Purchase price $33,443
 $
 $33,443
NOTE 5 — AVAILABLE FOR SALE SECURITIES
During the nine months ended September 30, 2016, we purchased 4.1 million shares of Residential common stock for $48.2 million (no comparative amount in the third quarter of 2016). This investment is classified as available for sale and reflected in the condensed consolidated balance sheets at fair value at the balance sheet date ($45.2 million as of September 30, 2016) (no comparative amount as of December 31, 2015)2016). Unrealized gains and losses on available for sale securities are reflected in other comprehensive income, unless there is an impairment that is other than temporary. In the event that a decline in market value is other than temporary, we would record a charge to earnings and a new cost basis in the investment would be established. During the ninethree months ended September 30, 2016,March 31, 2017, we incurred expenses of $3.4 million and earned dividends of $1.0$0.6 million related to this investment (no comparative amountsamount in 2015)2016).
NOTE 65 — ACCOUNTS RECEIVABLE, NET
Accounts receivable, net consists of the following:
(in thousands) September 30,
2016
 December 31,
2015
 March 31,
2017
 December 31,
2016
        
Billed $63,066
 $67,021
 $53,990
 $58,392
Unbilled 48,288
 56,458
 40,077
 39,853
 111,354
 123,479
 94,067
 98,245
Less: allowance for doubtful accounts (9,774) (18,456) (11,029) (10,424)
        
Total $101,580
 $105,023
 $83,038
 $87,821
Unbilled receivables consist primarily of certain real estate asset management and sales services for which we collect upon closing of the sale, and default management services, for which we generally recognize revenues over the service delivery period but bill following completion of the service. We also include amounts in unbilled receivables that are earned during a month and billed in the following month.
NOTE 6 — PREPAID EXPENSES AND OTHER CURRENT ASSETS
Prepaid expenses and other current assets consist of the following:
(in thousands) March 31,
2017
 December 31,
2016
     
Maintenance agreements, current portion $7,392
 $6,590
Short-term investments in real estate 15,532
 13,025
Income taxes receivable 9,167
 5,186
Prepaid expenses 7,796
 6,919
Litigation settlement insurance recovery 
 4,000
Other current assets 7,470
 6,888
     
Total $47,357
 $42,608
NOTE 7 — PREMISES AND EQUIPMENT, NET
Premises and equipment, net consists of the following:
(in thousands) March 31,
2017
 December 31,
2016
     
Computer hardware and software $171,684
 $164,877
Office equipment and other 15,113
 20,188
Furniture and fixtures 14,236
 13,997
Leasehold improvements 33,727
 33,808
  234,760
 232,870
Less: accumulated depreciation and amortization (138,737) (129,397)
     
Total $96,023
 $103,473
Depreciation and amortization expense amounted to $10.0 million and $9.2 million for the three months ended March 31, 2017 and 2016, respectively, and is included in cost of revenue for operating assets and in selling, general and administrative expenses for non-operating assets in the accompanying condensed consolidated statements of operations and comprehensive income.

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Notes to Condensed Consolidated Financial Statements (Continued)



NOTE 8 — GOODWILL AND INTANGIBLE ASSETS, NET
Goodwill
The following is a summary of goodwill by segment:
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Total
         
Balance as of March 31, 2017 and December 31, 2016 $73,259
 $10,056
 $2,968
 $86,283
Intangible assets, net
Intangible assets, net consist of the following:
  
Weighted average estimated useful life
(in years)
 Gross carrying amount Accumulated amortization Net book value
(in thousands)  March 31,
2017
 December 31,
2016
 March 31,
2017
 December 31,
2016
 March 31,
2017
 December 31,
2016
               
Definite lived intangible assets:              
Trademarks and trade names 13 $15,354
 $15,354
 $(8,026) $(7,724) $7,328
 $7,630
Customer related intangible assets 10 277,828
 277,828
 (165,094) (156,980) 112,734
 120,848
Operating agreement 20 35,000
 35,000
 (12,542) (12,104) 22,458
 22,896
Non-compete agreements 4 1,560
 1,560
 (604) (507) 956
 1,053
Intellectual property 10 300
 300
 (92) (85) 208
 215
Other intangible assets 5 3,745
 3,745
 (1,143) (955) 2,602
 2,790
               
Total   $333,787
 $333,787
 $(187,501) $(178,355) $146,286
 $155,432
Amortization expense for definite lived intangible assets was $9.1 million and $12.2 million for the three months ended March 31, 2017 and 2016, respectively. Expected annual definite lived intangible asset amortization for 2017 through 2021 is $35.4 million, $26.7 million, $21.2 million, $17.3 million and $12.6 million, respectively.
NOTE 9 — OTHER ASSETS
Other assets consist of the following:
(in thousands) March 31,
2017
 December 31,
2016
     
Security deposits $5,769
 $5,508
Maintenance agreements, non-current portion 766
 853
Restricted cash 4,127
 4,127
Other 967
 767
     
Total $11,629
 $11,255

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Notes to Condensed Consolidated Financial Statements (Continued)



NOTE 7 — PREPAID EXPENSES AND OTHER CURRENT ASSETS
Prepaid expenses and other current assets consist of the following:
(in thousands) September 30,
2016
 December 31,
2015
     
Maintenance agreements, current portion $7,213
 $7,000
Short-term investments in real estate 8,695
 
Income taxes receivable 3,132
 633
Prepaid expenses 6,166
 7,873
Other current assets 6,721
 6,245
     
Total $31,927
 $21,751
NOTE 8 — PREMISES AND EQUIPMENT, NET
Premises and equipment, net consists of the following:
(in thousands) September 30,
2016
 December 31,
2015
     
Computer hardware and software $163,140
 $177,010
Office equipment and other 19,586
 21,720
Furniture and fixtures 13,792
 14,443
Leasehold improvements 35,726
 35,503
  232,244
 248,676
Less: accumulated depreciation and amortization (122,459) (129,555)
     
Total $109,785
 $119,121
Depreciation and amortization expense amounted to $27.5 million and $27.6 million for the nine months ended September 30, 2016 and 2015, respectively ($9.2 million and $9.2 million for the third quarter of 2016 and 2015, respectively), and is included in cost of revenue for operating assets and in selling, general and administrative expenses for non-operating assets in the accompanying condensed consolidated statements of operations and comprehensive income.
NOTE 9 — GOODWILL AND INTANGIBLE ASSETS, NET
Goodwill
The following is a summary of goodwill by segment:
(in thousands) Mortgage Services Financial Services Total
       
Balance as of December 31, 2015 $80,423
 $2,378
 $82,801
Acquisition of CastleLine (1)
 (1,395) 
 (1,395)
Acquisitions of RentRange and Investability (2)
 50
 
 50
Acquisition of Granite 8,449
 
 8,449
Balance as of September 30, 2016 $87,527
 $2,378
 $89,905
(1)
During the second quarter of 2016, goodwill was revised to reflect a purchase accounting measurement period adjustment related to the CastleLine acquisition. See Note 4.
(2)
During the third quarter of 2016, goodwill was revised to reflect a purchase accounting measurement period adjustment related to the RentRange and Investability acquisition. See Note 4.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



Intangible assets, net
Intangible assets, net consist of the following:
  
Weighted average estimated useful life
(in years)
 Gross carrying amount Accumulated amortization Net book value
(in thousands)  September 30,
2016
 December 31,
2015
 September 30,
2016
 December 31,
2015
 September 30,
2016
 December 31,
2015
               
Definite lived intangible assets:              
Trademarks and trade names 13 $15,254
 $15,244
 $(7,419) $(6,491) $7,835
 $8,753
Customer related intangible assets 10 274,428
 274,428
 (146,890) (113,725) 127,538
 160,703
Operating agreement 20 35,000
 35,000
 (11,667) (10,354) 23,333
 24,646
Non-compete agreements 4 1,460
 1,435
 (405) (115) 1,055
 1,320
Intellectual property 10 300
 300
 (78) (55) 222
 245
Other intangible assets 5 3,745
 1,375
 (752) (39) 2,993
 1,336
               
Total   $330,187
 $327,782
 $(167,211) $(130,779) $162,976
 $197,003
Amortization expense for definite lived intangible assets was $36.4 million and $28.0 million for the nine months ended September 30, 2016 and 2015, respectively ($11.5 million and $10.1 million for the third quarter of 2016 and 2015, respectively). Expected annual definite lived intangible asset amortization for 2016 through 2020 is $47.7 million, $34.6 million, $26.1 million, $20.7 million and $16.8 million, respectively.
NOTE 10 — OTHER ASSETS
Other assets consist of the following:
(in thousands) September 30,
2016
 December 31,
2015
     
Security deposits $5,599
 $5,341
Maintenance agreements, non-current portion 1,177
 1,570
Restricted cash 4,505
 4,801
Other 909
 1,441
     
Total $12,190
 $13,153
NOTE 11 — ACCOUNTS PAYABLE, ACCRUED EXPENSES AND OTHER CURRENT LIABILITIES
Accounts payable and accrued expenses consist of the following:
(in thousands) September 30,
2016
 December 31,
2015
     
Accounts payable $16,940
 $11,644
Accrued expenses - general 34,148
 30,347
Accrued salaries and benefits 46,417
 46,564
Income taxes payable 3,856
 3,316
     
Total $101,361
 $91,871

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



(in thousands) March 31,
2017
 December 31,
2016
     
Accounts payable $12,496
 $8,787
Accrued expenses - general 31,730
 26,426
Accrued salaries and benefits 30,650
 47,614
Income taxes payable 176
 308
     
Total $75,052
 $83,135
Other current liabilities consist of the following:
(in thousands) September 30,
2016
 December 31,
2015
 March 31,
2017
 December 31,
2016
        
Unfunded cash account balances $2,995
 $6,395
 $5,263
 $7,137
Other 10,851
 9,871
 9,036
 11,924
        
Total $13,846
 $16,266
 $14,299
 $19,061
NOTE 1211 — LONG-TERM DEBT
Long-term debt consists of the following:
(in thousands) September 30,
2016
 December 31,
2015
 March 31,
2017
 December 31,
2016
        
Senior secured term loan $481,140
 $536,598
 $478,167
 $479,653
Less: debt issuance costs, net (4,778) (6,184) (4,195) (4,486)
Less: unamortized discount, net (1,728) (2,236) (1,517) (1,622)
Net long-term debt 474,634
 528,178
 472,455
 473,545
Less: current portion (5,945) (5,945) (5,945) (5,945)
        
Long-term debt, less current portion $468,689
 $522,233
 $466,510
 $467,600
On November 27, 2012, Altisource Solutions S.à r.l., a wholly-owned subsidiary of Altisource Portfolio Solutions S.A., entered into a senior secured term loan agreement with Bank of America, N.A., as administrative agent, and certain lenders. Altisource Portfolio Solutions S.A. and certain wholly-owned subsidiaries are guarantors of the term loan (collectively, the “Guarantors”). We subsequently amended the senior secured term loan agreement to increase the principal amount of the senior secured term loan and, among other changes, re-establish the $200.0 million incremental term loan facility accordion, lower the interest rate, extend the maturity date by approximately one year and increase the maximum amount of Restricted Junior Payments (as defined in the senior secured term loan agreement; other capitalized terms, unless defined herein, are defined in the senior secured term loan agreement).
After giving effect to the third amendment entered into on August 1, 2014, the term loan must be repaid in equal consecutive quarterly principal installments of $1.5 million, which commenced on September 30, 2014, with the balance due at maturity. All amounts outstanding under the senior secured term loan agreement will become due on the earlier of (i) December 9, 2020 and (ii) the date on which the loans are declared to be due and owing by the administrative agent at the request (or with the consent) of the Required Lenders or as otherwise provided in the senior secured term loan agreement upon the occurrence of any event of default under the senior secured term loan agreement.
In addition to the scheduled principal payments, subject to certain exceptions, the term loan is subject to mandatory prepayment upon issuances of debt, casualty and condemnation events and sales of assets, as well as from a percentage of Consolidated Excess Cash Flow if the leverage ratio is greater than 3.00 to 1.00, as calculated in accordance with the provisions of the senior secured term loan agreement (the percentage increases if the leverage ratio exceeds 3.50 to 1.00). No mandatory prepayments were owed for the ninethree months ended September 30, 2016.March 31, 2017.
During the nine months ended September 30, 2016, we repurchased portions
14

Table of our senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the early extinguishment of debt (no repurchases in the third quarter of 2016). During the nine months ended September 30, 2015, we repurchased portions of our senior secured term loan with an aggregate par value of $27.0 million at a weighted average discount of 9.8%, recognizing a net gain of $2.0 million on the early extinguishment of debt (repurchased aggregate par value of $11.0 million at a weighted average discount of 11.0%, recognizing a net gain of $0.9 million on the early extinguishment of debt for the third quarter of 2015). The net gains were included in other income (expense), net in the condensed consolidated statements of operations and comprehensive income.Contents
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



The term loan bears interest at rates based upon, at our option, the Adjusted Eurodollar Rate or the Base Rate. Adjusted Eurodollar Rate loans bear interest at a rate per annum equal to the sum of (i) the greater of (x) the Adjusted Eurodollar Rate for the applicable interest period and (y) 1.00% plus (ii) a 3.50% margin. Base Rate loans bear interest at a rate per annum equal to the sum of (i) the greater of (x) the Base Rate and (y) 2.00% plus (ii) a 2.50% margin. The interest rate at September 30, 2016March 31, 2017 was 4.50%.

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Notes to Condensed Consolidated Financial Statements (Continued)



Term loan payments are guaranteed by the Guarantors and are secured by a pledge of all equity interests of certain subsidiaries as well as a lien on substantially all of the assets of Altisource Solutions S.à r.l. and the Guarantors, subject to certain exceptions.
The senior secured term loan agreement includes covenants that restrict or limit, among other things, our ability to: create liens and encumbrances; incur additional indebtedness; sell, transfer or dispose of assets; make Restricted Junior Payments including share repurchases, dividends and repayment of junior indebtedness; change lines of business; amend material debt agreements or other material contracts; engage in certain transactions with affiliates; enter into sale/leaseback transactions; grant negative pledges or agree to such other restrictions relating to subsidiary dividends and distributions; make changes to our fiscal year and engage in mergers and consolidations.
The senior secured term loan agreement contains certain events of default, including (i) failure to pay principal when due or interest or any other amount owing on any other obligation under the senior secured term loan agreement within five days of becoming due, (ii) material incorrectness of representations and warranties when made, (iii) breach of covenants, (iv) failure to pay principal or interest on any other debt that equals or exceeds $40.0 million when due, (v) default on any other debt that equals or exceeds $40.0 million that causes, or gives the holder or holders of such debt the ability to cause, an acceleration of such debt, (vi) occurrence of a Change of Control, (vii) bankruptcy and insolvency events, (viii) entry by a court of one or more judgments against us in an amount in excess of $40.0 million that remain unbonded, undischarged or unstayed for a certain number of days after the entry thereof, (ix) the occurrence of certain ERISA events and (x) the failure of certain Loan Documents to be in full force and effect. If any event of default occurs and is not cured within applicable grace periods set forth in the senior secured term loan agreement or waived, all loans and other obligations could become due and immediately payable and the facility could be terminated.
As of September 30, 2016,March 31, 2017, debt issuance costs were $4.8$4.2 million, net of $5.5$6.1 million of accumulated amortization. As of December 31, 2015,2016, debt issuance costs were $6.2$4.5 million, net of $4.1$5.8 million of accumulated amortization.
Interest expense on the term loans totaled $18.5 million and $21.4 million for the nine months ended September 30, 2016 and 2015, respectively ($6.0 million and $7.0 million for the third quarter of 2016 and 2015, respectively).
NOTE 1312 — OTHER NON-CURRENT LIABILITIES
Other non-current liabilities consist of the following:
(in thousands) September 30,
2016
 December 31,
2015
     
Acquisition related obligations $3,191
 $8,422
Other non-current liabilities 10,599
 9,731
     
Total $13,790
 $18,153
NOTE 14 — FAIR VALUE
The following table presents the carrying amount and estimated fair value of financial instruments held by the Company as of September 30, 2016 and December 31, 2015. The following fair values are estimated using market information and what the Company believes to be appropriate valuation methodologies under GAAP are as follows:
  September 30, 2016 December 31, 2015
(in thousands) Carrying amount Fair value Carrying amount Fair value
    Level 1 Level 2 Level 3   Level 1 Level 2 Level 3
Assets:                
Cash and cash equivalents $134,948
 $134,948
 $
 $
 $179,327
 $179,327
 $
 $
Restricted cash 4,505
 4,505
 
 
 4,801
 4,801
 
 
Available for sale securities 45,174
 45,174
 
 
 
 
 
 
                 
Liabilities:                
Acquisition contingent consideration 2,757
 
 
 2,757
 3,932
 
 
 3,932
Long-term debt 481,140
 
 452,272
 
 536,598
 
 469,523
 
(in thousands) March 31,
2017
 December 31,
2016
     
Deferred revenue $5,089
 $5,680
Other non-current liabilities 4,597
 4,800
     
Total $9,686
 $10,480

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



NOTE 13 — FAIR VALUE MEASUREMENTS AND FINANCIAL INSTRUMENTS
The following table presents the carrying amount and estimated fair value of financial instruments held by the Company and acquisition contingent consideration liabilities as of March 31, 2017 and December 31, 2016. The following fair values are estimated using market information and what the Company believes to be appropriate valuation methodologies under GAAP:
  March 31, 2017 December 31, 2016
(in thousands) Carrying amount Fair value Carrying amount Fair value
    Level 1 Level 2 Level 3   Level 1 Level 2 Level 3
Assets:                
Cash and cash equivalents $117,098
 $117,098
 $
 $
 $149,294
 $149,294
 $
 $
Restricted cash 4,127
 4,127
 
 
 4,127
 4,127
 
 
Available for sale securities 63,202
 63,202
 
 
 45,754
 45,754
 
 
                 
Liabilities:                
Acquisition contingent consideration 384
 
 
 384
 376
 
 
 376
Long-term debt 478,167
 
 461,431
 
 479,653
 
 474,856
 
Fair Value Measurements on a Recurring Basis
Cash and cash equivalents and restricted cash are carried at amounts that approximate their fair value due to the short-termhighly liquid nature of these instruments and were measured using Level 1 inputs.
Available for sale securities are carried at fair value and consist of 4.1 million shares of Residential common stock. Available for sale securities are measured using Level 1 inputs as these securities have quoted prices in active markets.
The fair value of our long-term debt is based on quoted market prices. Based on the frequency of trading, we do not believe that there is an active market for our debt. Therefore, the quoted prices are considered Level 2 inputs.
In accordance with ASC Topic 805, Business Combinations, liabilities for contingent consideration are reflected at fair value and adjusted each reporting period with the change in fair value recognized in earnings. Liabilities for acquisition related contingent consideration were recorded in connection with the acquisitions of certain assets and assumption of certain liabilities of Mortgage Builder Software, Inc. and Owners Advantage, LLC in 2014.prior years. We measure the liabilities for acquisition related contingent consideration using Level 3 inputs as they are determined based on the present value of future estimated payments, which include sensitivities pertaining to discount rates and financial projections.
During the nine months ended September 30, 2015, we reached an agreement with the former owners of Equator, LLC (“Equator”) to extinguish any liability for the Equator related contingent consideration (“Equator Earn Out”) in exchange for $0.5 million. In connection with this settlement, we reduced the liability for the Equator Earn Out to $0 and recognized a $7.6 million reduction in operating expenses in the condensed consolidated statements of operations and comprehensive income.
There were no transfers between different levels during the periods presented.
Concentrations of Credit Risk
Financial instruments that subject us to concentrations of credit risk primarily consist of cash and cash equivalents and accounts receivable. Our policy is to deposit our cash and cash equivalents with larger, highly rated financial institutions. The Company derives the largest portion of its revenues from Ocwen (see Note 2 for additional information on Ocwen revenues and accounts receivable balance). The Company mitigates its concentrations of credit risk with respect to accounts receivable by actively monitoring past due accounts and the economic status of customers, if known.
NOTE 1514 — SHAREHOLDERS’ EQUITY AND SHARE-BASED COMPENSATION
StockShare Repurchase PlanProgram
On May 18, 2016, our shareholders approved a new share repurchase program, which replaced the previous share repurchase program. Under the new program, we are authorized to purchase up to 4.6 million shares of our common stock, based on a limit of 25% of the outstanding shares of common stock on the date of approval at a minimum price of $1.00 per share and a maximum price of $500.00 per share. This is in addition to amounts previously purchased under prior programs. Under the existing and prior programs, we purchased 1.30.4 million shares of common stock at an average price of $26.94$25.10 per share during the ninethree months ended September 30, 2016March 31, 2017 and 1.80.5 million shares at an average price of $27.90$25.17 per share during the ninethree months ended September 30, 2015 (0.5 million shares at an average price of $28.68 per share for the third quarter of 2016 and 0.2 million shares at an average price of $26.88 per share for the third quarter of 2015).March 31, 2016. As of September 30, 2016,March 31, 2017, approximately 4.03.5 million shares of common stock remain available for repurchase under the new program. Our senior secured term loan limits the amount we can spend on share repurchases and may prevent repurchases in certain circumstances.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



As of September 30, 2016,March 31, 2017, approximately $379$394 million was available to repurchase shares of our common stock under our senior secured term loan.
Share-Based Compensation
We issue share-based awards in the form of stock options and certain other equity-based awardsrestricted shares for certain employees, officers and directors. We recorded share-based compensation expense of $4.7 million and $3.3 million for the nine months ended September 30, 2016 and 2015, respectively ($1.1$0.7 million and $1.9 million for the third quarter ofthree months ended March 31, 2017 and 2016, and 2015, respectively).respectively. As of September 30, 2016,March 31, 2017, estimated unrecognized compensation costs related to share-based awards amounted to $7.3$5.3 million, which we expect to recognize over a weighted average remaining requisite service period of approximately 2.232.08 years.
In connection with the January 1, 2017 adoption of FASB ASU No. 2016-09, Compensation - Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting (see Note 1), the Company made an accounting policy election to account for forfeitures in compensation expense as they occur, rather than continuing to apply the Company’s previous policy of estimating forfeitures. Prior to this accounting change, share-based compensation expense for stock options and restricted shares was recorded net of estimated forfeiture rates ranging from 0% to 40%.
Stock Options
Stock option grants are composed of a combination of service-based, market-based and performance-based options.
Service-Based Options. These options generally vest over three or four years with equal annual cliff-vesting and expire on the earlier of ten years after the date of grant or following termination of service. A total of 0.90.8 million service-based awards were outstanding at September 30, 2016.as of March 31, 2017.
Market-Based Options. These option grants generally have two components, each of which vests only upon the achievement of certain criteria. The first component, which we refer to internally as “ordinary performance” grants, consists of two-thirds of the market-based grant and begins to vest if the stock price is at least double the exercise price, as long as the stock price realizes a compounded annual gain of at least 20% over the exercise price. The remaining third of the market-based options,

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



which we refer to internally as “extraordinary performance” grants, begins to vest if the stock price is at least triple the exercise price, as long as the stock price realizes a compounded annual gain of at least 25% over the exercise price. Market-based awards vest in three or four year installments with the first installment vesting upon the achievement of the criteria and the remaining installments vesting thereafter in annual installments. Market-based options generally expire on the earlier of ten years after the date of grant or following termination of service, unless the performance criteria is met prior to termination of service or in the final three years of the option term, in which case vesting will generally continue in accordance with the provisions of the award agreement. A total of 1.11.0 million market-based awards were outstanding at September 30, 2016.March 31, 2017.
Performance-Based Options. These option grants begin to vest upon the achievement of certain business unit specific financial measures. Generally, 25% of the awards vest upon the achievement of the performance criteria and the remaining 75% vest thereafter in three equal annual installments. The award of performance-based options is adjusted based on the level of achievement specified in the award agreements. If the performance criteria achieved is below a certain threshold, the award is cancelled.canceled. The options expire on the earlier of ten years after the date of grant or following termination of service. A total of 0.1 millionThere were no performance-based awards were outstanding at September 30, 2016.March 31, 2017.
The Company granted 0.1 million stock options (at a weighted average exercise price of $29.22 per share) and 0.7 million stock options (at a weighted average exercise price of $23.19$27.48 per share) during the ninethree months ended September 30,March 31, 2016 and 2015, respectively.(no comparative amounts in 2017).
The fair values of the service-based options and performance-based options were determined using the Black-Scholes option pricing model and the fair valuevalues of the market-based options waswere determined using a lattice (binomial) model. The following assumptions were used to determine the fair valuevalues as of the grant date:
  NineThree months ended
 September 30,March 31, 2016
Nine months ended
 September 30, 2015
  Black-Scholes BinomialBlack-ScholesBinomial
     
Risk-free interest rate (%) 1.25 - 1.89
 0.23 - 1.97
1.50 - 1.78
0.02 - 2.26
Expected stock price volatility (%) 59.75 - 62.14
 59.76 - 62.14
55.06 - 58.58
55.06 - 57.60
Expected dividend yield

 
 
Expected option life (in years) 6.00 - 6.25
 4.54 - 4.88
6.00 - 6.25
4.104.55 - 4.88
Fair value $11.15 - $18.60$16.30
 $11.06 - $19.27
$10.01 - $17.34
$9.91 - $16.13$15.73

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



We determined the expected option life of all service-based stock option grants using the simplified method. We use the simplified method because we believe that our historical data does not provide a reasonable basis upon which to estimate expected option life.
The following table summarizes the weighted average grant date fair value of stock options granted per share, the total intrinsic value of stock options exercised and the grant date fair value of stock options that vested during the period presented:
  Nine months ended September 30,
(in thousands, except per share amounts) 2016 2015
     
Weighted average grant date fair value of stock options granted per share $16.85
 $12.62
Intrinsic value of options exercised 17,280
 232
Grant date fair value of stock options that vested 2,372
 1,195

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



  Three months ended March 31,
(in thousands, except per share amounts) 2017 2016
     
Weighted average grant date fair value of stock options granted per share $
 $15.77
Intrinsic value of options exercised 868
 601
Grant date fair value of stock options that vested 89
 187
The following table summarizes the activity related to our stock options:
Number of options Weighted average exercise price 
Weighted average contractual term
(in years)
 
Aggregate intrinsic value
(in thousands)
Number of options Weighted average exercise price 
Weighted average contractual term
(in years)
 
Aggregate intrinsic value
(in thousands)
          
Outstanding at December 31, 20153,163,125
 $20.13
 4.94 $35,842
Outstanding at December 31, 20161,996,509
 $25.98
 5.32 $15,942
Granted142,654
 29.22
  
 
  
Exercised(1,110,193) 9.57
    
(61,280) 12.27
    
Forfeited(115,539) 36.53
    
(159,576) 29.68
    
          
Outstanding at September 30, 20162,080,047
 $25.48
 5.55 $22,595
Outstanding at March 31, 20171,775,653
 26.12
 4.87 28,646
          
Exercisable at September 30, 20161,274,537
 $20.17
 3.62 $18,372
Exercisable at March 31, 20171,164,835
 21.38
 3.25 20,695
Other Share-Based Awards
The Company’s other share-based and similar types of awards are composed of restricted shares and, through August 29, 2016, Equity Appreciation Rights (“EAR”). Effective August 29, 2016, the EAR plans were terminated.
The restricted shares are service-based awards that vest over one to four years with either annual cliff-vesting, vesting of all of the restricted shares at the end of the vesting period or vesting beginning after two years of service. The Company granted 133 thousand restricted shares (at a weighted average price of $26.66$27.50 per share) during the ninethree months ended September 30, 2016.March 31, 2017.
The following table summarizes the activity related to our restricted shares:
 Number of restricted shares
  
Outstanding at December 31, 20152016272,326231,730
Granted12,8783,338
Issued(18,774)
Forfeited(15,40013,100)
  
Outstanding at September 30, 2016March 31, 2017251,030221,968
Share-based compensation expense for stock options and restricted shares is recorded net of estimated forfeiture rates ranging from 0% to 40%.
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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



NOTE 1615 — REVENUE
Revenue includes service revenue, reimbursable expenses and non-controlling interests. Service revenue consists of amounts attributable to our fee-based services.services and sales of short-term investments in real estate. Reimbursable expenses and non-controlling interests are pass-through items for which we earn no margin. Reimbursable expenses consist of amounts we incur on behalf of our customers in performing our fee-based services butthat we pass such costs directly on to our customers without any additionala markup. Non-controlling interests represent the earnings of Lenders One and Wholesale One, consolidated entities not owned by Altisource, and are included in revenue and reduced from net income to arrive at net income attributable to Altisource (see Note 1). The components of revenue were as follows:follows for the three months ended March 31:
 Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands) 2016 2015 2016 2015 2017 2016
            
Service revenue $239,782
 $245,469
 $715,386
 $689,880
 $229,839
 $234,280
Reimbursable expenses 12,080
 26,456
 41,317
 89,242
 10,029
 15,454
Non-controlling interests 883
 851
 1,973
 2,457
 615
 398
            
Total $252,745
 $272,776
 $758,676
 $781,579
 $240,483
 $250,132

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



NOTE 1716 — COST OF REVENUE
Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to the provision of services and the cost of sales of short-term investments in real estate, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:follows for the three months ended March 31:
 Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands) 2016 2015 2016 2015 2017 2016
            
Compensation and benefits $66,357
 $62,997
 $201,193
 $197,213
 $63,092
 $65,063
Outside fees and services 77,445
 66,952
 222,574
 175,021
 85,894
 71,803
Reimbursable expenses 12,080
 26,456
 41,317
 89,242
 10,029
 15,454
Technology and telecommunications 11,502
 10,630
 32,145
 32,878
 11,351
 9,940
Depreciation and amortization 6,618
 6,815
 20,007
 20,481
 7,587
 6,603
            
Total $174,002
 $173,850
 $517,236
 $514,835
 $177,953
 $168,863
NOTE 1817 — SELLING, GENERAL AND ADMINISTRATIVE EXPENSES
Selling, general and administrative expenses include payroll and employee benefits associated with personnel employed in executive, finance, law, compliance, human resources, vendor management, risk management, sales and marketing roles. This category also includes occupancy costs, professional fees, marketing costs, depreciation and amortization of non-operating assets and other expenses. The components of selling, general and administrative expenses were as follows:follows for the three months ended March 31:
  Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands) 2016 2015 2016 2015
         
Compensation and benefits $14,145
 $13,906
 $42,460
 $40,305
Occupancy related costs 8,903
 9,808
 26,785
 30,509
Amortization of intangible assets 11,465
 10,118
 36,432
 27,995
Professional services 4,097
 4,008
 17,533
 18,637
Marketing costs 9,275
 7,325
 21,438
 18,598
Depreciation and amortization 2,557
 2,390
 7,514
 7,156
Other 3,444
 3,783
 9,547
 12,110
        

Total $53,886
 $51,338
 $161,709
 $155,310
NOTE 19 — LOSS ON HLSS EQUITY SECURITIES AND DIVIDENDS RECEIVED
During March 2015, we purchased 1.6 million shares of HLSS common stock in the open market for $30.0 million. This investment was classified as available for sale. On April 6, 2015, HLSS completed the sale of substantially all of its assets to New Residential Investment Corp. (“NRZ”) and adopted a plan of complete liquidation and dissolution. During April 2015, we received liquidating dividends and other dividends from HLSS totaling $20.4 million and we sold all of our 1.6 million shares of HLSS common stock in the open market for $7.7 million. As a result of these transactions, we recognized a net loss of $1.9 million for the nine months ended September 30, 2015 (no comparative amounts in 2016) in connection with our investment in HLSS.
(in thousands) 2017 2016
     
Compensation and benefits $12,506
 $13,991
Occupancy related costs 10,273
 9,083
Amortization of intangible assets 9,146
 12,211
Professional services 3,730
 6,740
Marketing costs 4,269
 6,492
Depreciation and amortization 2,421
 2,605
Other 5,356
 2,494
    

Total $47,701
 $53,616

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NOTE 2018 — OTHER INCOME (EXPENSE), NET
Other income (expense), net consists of the following:following for the three months ended March 31:
 Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands) 2016 2015 2016 2015 2017 2016
            
Gain on early extinguishment of debt $
 $872
 $5,464
 $1,986
Expenses related to the purchase of available for sale securities 
 
 (3,356) 
Interest income 11
 39
 28
 101
 $98
 $11
Other, net (120) (258) 472
 (610) 617
 (38)
            
Total $(109) $653
 $2,608
 $1,477
 $715
 $(27)
NOTE 2119 — EARNINGS PER SHARE
Basic earnings per share (“EPS”) is computed by dividing income available to common shareholders by the weighted average number of common shares outstanding for the period. Diluted EPS reflects the assumed conversion of all dilutive securities using the treasury stock method.
Basic and diluted EPS are calculated as follows:follows for the three months ended March 31:
 Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands, except per share data) 2016 2015 2016 2015 2017 2016
            
Net income attributable to Altisource $10,589
 $37,046
 $49,077
 $86,694
 $6,545
 $18,494
            
Weighted average common shares outstanding, basic 18,715
 19,091
 18,669
 19,608
 18,662
 18,855
Dilutive effect of stock options and restricted shares 853
 1,320
 1,069
 1,080
 642
 1,185
            
Weighted average common shares outstanding, diluted 19,568
 20,411
 19,738
 20,688
 19,304
 20,040
            
Earnings per share:            
Basic $0.57
 $1.94
 $2.63
 $4.42
 $0.35
 $0.98
            
Diluted $0.54
 $1.82
 $2.49
 $4.19
 $0.34
 $0.92
For the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, 0.4 million options and 0.60.4 million options, respectively, that were anti-dilutive have been excluded from the computation of diluted EPS (0.4 million options and 0.4 million options for the third quarter of 2016 and 2015, respectively).EPS. These options were anti-dilutive and excluded from the computation of diluted EPS because their exercise price was greater than the average market price of our common stock. Also excluded from the computation of diluted EPS are 0.40.2 million options and 0.3 million options for the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, respectively, (0.4 million and 0.3 million options for the third quarter of 2016 and 2015, respectively), granted for shares that begin to vest upon the achievement of certain market criteria related to our common stock price, performance criteria and an annualized rate of return to shareholders that have not yet been met.
NOTE 2220 — COMMITMENTS, CONTINGENCIES AND REGULATORY MATTERS
Litigation
From time to time, we are involved in legal and administrative proceedings arising in the course of our business. We record a liability for these matters if an unfavorable outcome is probable and the amount of loss can be reasonably estimated, including expected insurance coverage. For proceedings where the reasonable estimate of loss is a range, we record a best estimate of loss within the range.
On September 8, 2014, the West Palm Beach Firefighters’ Pension Fund filed a putative securities class action suit against Altisource Portfolio Solutions S.A. and certain of its current or former officers and directors in the United States District Court for the Southern District of Florida alleging violations of the Securities Exchange Act of 1934 and Rule 10b-5 with regard to disclosures concerning

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pricing and transactions with related parties that allegedly inflated Altisource Portfolio Solutions S.A. share prices. The Court subsequently appointed the Pension Fund for the International Union of Painters and Allied Trades District Council 35 and the Annuity Fund for the International Union of Painters and Allied Trades District Council 35 as Lead Plaintiffs. On January 30, 2015, Lead Plaintiffs filed an amended class action complaint which added Ocwen Financial Corporation as a defendant, and seeks a determination that the action may be maintained as a class action on behalf of purchasers of Altisource Portfolio Solutions S.A. securities between April 25, 2013 and December 21, 2014 and an unspecified amount of damages. Altisource Portfolio Solutions S.A. moved to dismiss the suit on March 23, 2015. On September 4, 2015, the Court granted the defendants’ motion to dismiss,

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finding that the Lead Plaintiffs’ amended complaint failed to state a claim as to any of the defendants, but permitting the Lead Plaintiffs to file another amended complaint. Lead Plaintiffs subsequently filed second and third amended complaints with substantially similar claims and theories. Altisource Portfolio Solutions S.A. moved to dismiss the third amended complaint on October 22, 2015. On December 22, 2015, the Court issued an order dismissing with prejudice all claims against Ocwen Financial Corporation and certain claims against Altisource Portfolio Solutions S.A. and the officer and director defendants, but denying the motion to dismiss as to other claims. On December 19, 2016, the Court granted Lead Plaintiffs leave to file the fourth amended complaint, and Lead Plaintiffs filed the fourth amended complaint on December 28, 2016. On January 6, 2017, Defendants filed a motion to strike certain matters from the fourth amended complaint and a motion to dismiss certain claims pled in the fourth amended complaint. Before the Court ruled on Defendants’ motions, the parties notified the Court on January 19, 2017 of their agreement to settle the action, which is subject to Court approval and other customary terms and conditions described in the settlement stipulation filed with the Court, including rights of the parties to terminate the settlement under certain conditions. On February 10, 2017, the Court entered an order preliminarily approving the settlement, certifying a settlement class, approving the form and content of notice of the settlement to class members, establishing procedures for shareholders to request exclusion from the class or object to the settlement, and setting a hearing for May 30, 2017 to determine whether the settlement should be approved and the case dismissed with prejudice. Under the proposed settlement, Altisource Portfolio Solutions S.A. intendspaid a total of $32 million in cash, $4 million of which was funded by insurance proceeds, to continuea settlement fund to vigorously defend this suit.resolve all claims asserted and which could have been asserted on behalf of investors who purchased or otherwise acquired Altisource Portfolio Solutions S.A. stock between April 25, 2013 and December 21, 2014. The proposed settlement provides that Altisource Portfolio Solutions S.A. and the officer and director defendants deny all claims of wrongdoing or liability.
On February 11, 2015, W.A. Sokolowski, an alleged shareholder of Ocwen Financial Corporation, filed an amended shareholder derivative complaint in the United States District Court for the Southern District of Florida against Ocwen Financial Corporation (as a nominal defendant), certain of its current or former officers and directors, Altisource Portfolio Solutions S.A. and other companies. The suit seeks recovery of an unspecified amount of damages for alleged breaches of fiduciary duty by Ocwen Financial Corporation’s officers and directors, which were allegedly aided and abetted by Altisource Portfolio Solutions S.A. and other defendants. Altisource Portfolio Solutions S.A. filed a motion to dismiss the complaint on November 9, 2015. While that motion was pending, additional lawsuits alleging similar claims for alleged breaches of fiduciary duties by current or former Ocwen Financial Corporation officers and directors were filed in or transferred to the Court. The Court subsequently consolidated these actions and denied Altisource Portfolio Solutions S.A.’s motion to dismiss the Sokolowski complaint without prejudice to re-file following appointment of lead counsel for the consolidated action and the filing or designation of an operative complaint. Lead counsel for plaintiffs filed their Consolidated Verified Shareholder Derivative Complaint (the “Consolidated Complaint”) on March 8, 2016. The Consolidated Complaint alleges claims that Altisource Portfolio Solutions S.A., its subsidiary Beltline Road Insurance Agency, Inc. and other defendants aided and abetted alleged breaches of fiduciary duties by Ocwen Financial Corporation officers and directors and/or were unjustly enriched in connection with business dealings with Ocwen Financial Corporation. The Consolidated Complaint also seeks contribution from Altisource Portfolio Solutions S.A., its subsidiary Beltline Road Insurance Agency, Inc. and other defendants for amounts Ocwen Financial Corporation paid in connection with a settlement with the New York State Department of Financial Services. Altisource Portfolio Solutions S.A. and Beltline Road Insurance Agency, Inc. filed motions to dismiss the Consolidated Complaint on May 13, 2016. On October 13, 2016, and intend to vigorously defend the lawsuit. The Court disclosed that the parties reached a settlement inat a settlement conference on October 13, 2016. The Court docket providesheld that a Stipulation of Settlement is due on or before November 18, 2016, andsame day. Following a Final Approval Hearing will be held before the Court on January 18, 2017.2017, the Court granted final approval of the settlement and entered a judgment dismissing the action with prejudice. Neither Altisource Portfolio Solutions S.A. nor Beltline Road Insurance Agency, Inc. made any monetary contribution to the settlement, and both Altisource Portfolio Solutions S.A. and Beltline Road Insurance Agency, Inc. deny all claims of wrongdoing or liability in connection with the Sokolowski action.
On March 26, 2015, Robert Moncavage, an alleged shareholder of Ocwen Financial Corporation, filed an amended shareholder derivative complaint in the Circuit Court of the Fifteenth Judicial Circuit in and for Palm Beach County, Florida against Ocwen Financial Corporation (as a nominal defendant), certain of its current or former officers and directors, Altisource Portfolio Solutions S.A. and other companies. The suit seeks recovery of an unspecified amount of damages for alleged breaches of fiduciary duties by the current or former Ocwen Financial Corporation officers and directors, which were allegedly aided and abetted by Altisource Portfolio Solutions S.A. and other defendants. On November 9, 2015, the Court entered an order staying all proceedings in the case pending further order of the Court. IfThe judgment entered in connection with the litigation proceeds,Sokolowski action discussed above bars further prosecution of all claims asserted, or that could have been asserted, in this action based on the facts, events, conduct, and transactions alleged, all of which were released as part of the Sokolowski settlement. On February 9, 2017, the plaintiff filed a notice of voluntary dismissal without prejudice and submitted a proposed order to the Court asking it to approve the dismissal of plaintiff’s claims against all defendants. On March 1, 2017, the Court entered an order dismissing the action without prejudice. Altisource Portfolio Solutions S.A. intends to vigorously defend the lawsuit and to move to dismissdenies all claims against it.of wrongdoing or liability in connection with the Moncavage action.

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Altisource is unable to predict the outcomes of these lawsuits or reasonably estimate the potential loss, if any, arising from the suits, given that the motion to dismiss in the second case has not been adjudicated, a stay has been entered in the third case and significant legal and factual issues remain to be determined in all three cases.


In addition to the matters referenced above, we are involved in legal actions in the course of our business, some of which seek monetary damages. We do not believe that the outcome of these proceedings, both individually and in the aggregate, will have a material impact on our financial condition, results of operations or cash flows.
Regulatory Matters
Periodically, we are subject to audits, examinations and investigations by federal, state and local governmental authorities and receive subpoenas, civil investigative demands or other requests for information from such governmental authorities in connection with their regulatory or investigative authority. We are currently responding to such inquiries from governmental authorities

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relating to certain aspects of our business. We believe it is premature to predict the potential outcome or to estimate any potential financial impact in connection with these inquiries.
As previously disclosed, Altisource received a Notice and Opportunity to Respond and Advise (“NORA”) letter on November 10, 2016 from the Consumer Financial Protection Bureau (“CFPB”) indicating that the CFPB is considering a potential enforcement action against Altisource relating to an alleged violation of federal law that primarily concerns certain technology services provided to Ocwen. The NORA letter provides the recipient an opportunity to present its positions to the CFPB before an enforcement action is recommended or commenced. On December 15, 2016, we provided a written response to the NORA letter setting forth the legal, policy and factual reasons why we believe an enforcement action is not warranted. We are committed to resolving any potential concerns of the CFPB. If the CFPB were to bring an enforcement action against us, the resolution of such action could have a material adverse impact on our business, reputation, financial condition and results of operations. However, we believe it is premature to predict the potential outcome or to estimate any potential financial impact in connection with any potential CFPB enforcement action.
Ocwen Related Matters
Ocwen is our largest customer and 56%59% of our revenue for the ninethree months ended September 30, 2016 (56% of revenue for the third quarter of 2016)March 31, 2017 was from Ocwen. Additionally, 19%17% of our revenue for the ninethree months ended September 30, 2016 (19% of revenue for the third quarter of 2016)March 31, 2017 was earned on the portfolios serviced by Ocwen, when a party other than Ocwen selected Altisource as the service provider.
Ocwen has disclosed that it is subject to a number of ongoing federal and state regulatory examinations, consent orders, inquiries, requests for information and other actions and is subject to pending legal proceedings that have or could result in adverse regulatory or other actions against Ocwen. On April 20, 2017, the CFPB and the State of Florida filed separate complaints in the United States District Court for the Southern District of Florida against Ocwen alleging violations of Federal consumer financial law and, in the case of Florida, Florida statutes. The complaints seek to obtain permanent injunctive relief, consumer redress, refunds, restitution, disgorgement, damages, civil penalties, costs and fees and other relief. In addition, a number of states publicly announced or otherwise undertook various administrative actions against Ocwen related to alleged violations of applicable laws and regulations related to servicing residential mortgages. Certain of the allegations in the complaints and certain of the state administrative actions assert that Ocwen’s use of certain Altisource services was a contributing factor to Ocwen’s purported violations. The state administrative actions announced or undertaken purportedly seek sanctions and various injunctive reliefs which may include restrictions on Ocwen obtaining additional mortgage servicing rights, continuing mortgage servicing or debt collection activities, originating or funding loans, initiating foreclosures or other limitations or restrictions on Ocwen’s business operations or licenses in certain of these states. All of the forgoing matters could result in adverse regulatory or other actions against Ocwen. While not all inclusive, other regulatory actions to date have included subjecting Ocwen to independent oversight of its operations and placing certain restrictions on its ability to acquire servicing rights. Ocwen may become subject to future federal and state regulatory investigations, inquiries, requests for information and legal proceedings, any of which could also result in adverse regulatory or other actions against Ocwen.
As a result of the sale of substantially all of the assets of HLSS to NRZ in April of 2015, NRZDecember 31, 2016, New Residential Investment Corp. (“NRZ”) owned the rights to approximately 78% of Ocwen’s non-government-sponsored enterprise (“non-GSE”) servicing rights as of June 30,December 31, 2016. Under an agreement between NRZ and Ocwen, NRZ has the right (not necessarily the obligation or ability) to transfer servicing away from Ocwen if Ocwen does not maintain certain minimum servicer ratings on or after April 6, 2017.
Any or all of the foregoing may have significant adverse effects on Ocwen’s business and our continuing relationshipsrelationship with Ocwen. For example, Ocwen may be required to alter the way it conducts business, including the parties it contracts with for services (including information technology and software services), it may be required to seek changes to its existing pricing structure with us, it may lose or sell some or all of its non-GSE servicing rights or subservicing arrangements or may lose one or more of its state servicing or origination licenses. Additional regulatory actions or adverse financial developments may impose additional restrictions on or require changes in Ocwen’s business that could require it to sell assets or change its business operations. Any or all of these effects could result in our eventual loss of Ocwen as a customer or a reduction in the number and/or volume of services they purchase from us or the loss of other customers.

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If any of the following events occurred, Altisource’s revenue would be significantly lower and our results of operations wouldcould be materially adversely affected, including from the possible impairment or write-off of goodwill, intangible assets, property and equipment, other assets and accounts receivable:
Altisource loses Ocwen as a customer or there is a significant reduction in the volume of services they purchase from us
Ocwen loses, sells or sellstransfers a significant portion or all of its non-GSE servicing rights or subservicing arrangements and Altisource fails to be retained as a service provider
Ocwen loses state servicing licenses in states with a significant number of loans in Ocwen’s servicing portfolio
Altisource fails to be retained as a service provider
The contractual relationship between Ocwen and Altisource changes significantly or there are significant changes to our pricing to Ocwen for services from which we generate material revenue
Management cannot predict the outcome of the above Ocwen related matters or the impact they may have on Altisource. However, in the event these Ocwen related matters materially negatively impact Altisource, we believe the impact to Altisource would occur over an extended period of time and the variable nature of our cost structure would allow us to realign our cost structure in line with remaining revenue. Furthermore, in the event of a significant reduction in the volume of services purchased or loans serviced by Ocwen, we believe the impact to Altisource could occur over an extended period of time.
In this regard, we have a plan that we believe would allow us to efficiently execute on this realignment. We believe that transfers of Ocwen’s servicing rights to a successor servicer(s) would take an extended period of time because of the approval required from many parties, including regulators, rating agencies, RMBSresidential mortgage-backed securities trustees, lenders and others. During this period of time, we believe we would continue to generate revenue from the services we provide to the to be transferred portfolio. Additionally, we have several strategic initiatives that focus on diversifying and growing our revenue and customer base. Our major strategic initiatives include growing our:
Servicer Solutions business
Origination Solutions business
Consumer Real Estate Solutions business
Real Estate Investor Solutions business

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Notes to Condensed Consolidated Financial Statements (Continued)



We have an establisheda sales and marketing strategy to support each of these initiatives.
Management believes our plans, together with current liquidity and cash flows from operations willwould be sufficient to meet our working capital, capital expenditures, debt service and other cash needs. However, there can be no assurance that our plans will be successful or our operations will be profitable.
Additionally, Ocwen informed Altisource that it is conducting a strategic review of the continued long-term use of REALServicing as its mortgage servicing software platform. Altisource is supporting Ocwen in its evaluation. Should Ocwen decide to transition to another platform, we anticipate that such a transition would be a multi-year project and Altisource would support Ocwen through such a transition. We do not anticipate that a servicing technology transition would impact the other services we provide to Ocwen. For the three months ended March 31, 2017 and 2016, service revenue from REALServicing was $7.0 million and $9.9 million, respectively. We estimate that income before income tax from the REALServicing business currently operates at approximately break-even.
Escrow and Trust Balances
We hold customers’ assets in escrow and trust accounts at various financial institutions pending completion of certain real estate activities. We also hold cash in trust accounts at various financial institutions where contractual obligations mandate maintaining dedicated bank accounts for our Financial Services segment’s collections.collections business. These amounts are held in escrow and trust accounts for limited periods of time and are not included in the condensed consolidated balance sheets. Amounts held in escrow and trust accounts were $65.6$49.2 million and $66.6$64.1 million at September 30, 2016March 31, 2017 and December 31, 2015,2016, respectively.
NOTE 2321 — SEGMENT REPORTING
Our business segments are based upon our organizational structure, which focuses primarily on the services offered, and are consistent with the internal reporting used by our Chief Executive Officer (our Chief Operating Decision Maker) to evaluate operating performance and to assess the allocation of our resources.
We classifyEffective January 1, 2017, our reportable segments changed as a result of changes in our internal organization, which changed the way our chief operating decision maker manages our businesses, into threeallocates resources and evaluates performance. We now report our operations through two new reportable segments.segments: Mortgage Market and Real Estate Market. In addition, we report Other

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Notes to Condensed Consolidated Financial Statements (Continued)



Businesses, Corporate and Eliminations separately. Prior to the January 1, 2017 change in reportable segments, our reportable segments were Mortgage Services, Financial Services and Technology Services. The former Mortgage Services segment was separated into the Mortgage Market and Real Estate Market segments (as described below) with the software services formerly in the Technology Services segment and the mortgage charge-off collections business that was formerly in the Financial Services segment. Other Businesses, Corporate and Eliminations includes the other business that were formerly in the Financial Services segment as well as IT infrastructure management services formerly in the Technology Services segment. Prior year comparable period segment disclosures have been restated to conform to the current year presentation.
The Mortgage Market segment provides loan servicers and originators with services and a portfolio of software, data analytics and information technologies that span the mortgage lifecycle. The Real Estate Market segment provides rental property investors and real estate consumers with products services and technologiesservices that span the mortgage and real estate lifecycle. TheIn addition, the Financial ServicesOther Businesses, Corporate and Eliminations segment providesincludes businesses that provide collection services primarily to debt originators (e.g., credit card, auto lending and retail credit), customer relationship management services primarily to debt originators and servicers (e.g., credit card, auto lending, retail credit and mortgage) and the utility, insurance and hotel industries. The Technology Services segmentprovides softwareindustries and data analytics solutions that support the management of mortgage and real estate activities and marketplace transactions across the mortgage and real estate lifecycles and information technologyIT infrastructure management services. In addition, Other Businesses, Corporate Items and Eliminationsinclude eliminations of transactions between the reportable segments, also includes interest expense and costs related to corporate support functions including executive, finance, law, compliance, human resources, vendor management, risk management and sales and marketing costs not allocated to the business units. Intercompany transactions primarily consist of information technology infrastructure management services.units as well as eliminations between the reportable segments.
Financial information for our segments is as follows:
 Three months ended September 30, 2016 Three months ended March 31, 2017
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
                  
Revenue $204,696
 $17,599
 $41,544
 $(11,094) $252,745
 $204,723
 $20,063
 $15,697
 $240,483
Cost of revenue 132,399
 13,238
 38,557
 (10,192) 174,002
 140,150
 22,143
 15,660
 177,953
Gross profit (loss) 72,297
 4,361
 2,987
 (902) 78,743
 64,573
 (2,080) 37
 62,530
Selling, general and administrative expenses 27,543
 4,002
 6,115
 16,226
 53,886
 28,682
 4,325
 14,694
 47,701
Income (loss) from operations 44,754
 359
 (3,128) (17,128) 24,857
 35,891
 (6,405) (14,657) 14,829
Total other income (expense), net 8
 28
 1
 (6,098) (6,061) 10
 
 (5,093) (5,083)
                  
Income (loss) before income taxes and non-controlling interests $44,762
 $387
 $(3,127) $(23,226) $18,796
 $35,901
 $(6,405) $(19,750) $9,746
  Three months ended March 31, 2016
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue $203,401
 $23,909
 $22,822
 $250,132
Cost of revenue 134,043
 14,458
 20,362
 168,863
Gross profit 69,358
 9,451
 2,460
 81,269
Selling, general and administrative expenses 29,454
 6,174
 17,988
 53,616
Income (loss) from operations 39,904
 3,277
 (15,528) 27,653
Total other income (expense), net 60
 (4) (6,624) (6,568)
         
Income (loss) before income taxes and non-controlling interests $39,964
 $3,273
 $(22,152) $21,085
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Total assets:  
  
  
  
March 31, 2017 $336,556
 $45,750
 $271,177
 $653,483
December 31, 2016 347,067
 47,863
 294,282
 689,212

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  Three months ended September 30, 2015
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource
           
Revenue $209,506
 $21,337
 $51,437
 $(9,504) $272,776
Cost of revenue 122,724
 15,418
 44,419
 (8,711) 173,850
Gross profit (loss) 86,782
 5,919
 7,018
 (793) 98,926
Selling, general and administrative expenses 23,399
 4,553
 7,628
 15,758
 51,338
Income (loss) from operations 63,383
 1,366
 (610) (16,551) 47,588
Total other income (expense), net 9
 31
 38
 (6,466) (6,388)
           
Income (loss) before income taxes and non-controlling interests $63,392
 $1,397
 $(572) $(23,017) $41,200
  Nine months ended September 30, 2016
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource
           
Revenue $612,243
 $57,461
 $120,291
 $(31,319) $758,676
Cost of revenue 381,543
 41,645
 122,874
 (28,826) 517,236
Gross profit (loss) 230,700
 15,816
 (2,583) (2,493) 241,440
Selling, general and administrative expenses 83,119
 12,515
 20,113
 45,962
 161,709
Income (loss) from operations 147,581
 3,301
 (22,696) (48,455) 79,731
Total other income (expense), net 57
 63
 101
 (16,094) (15,873)
           
Income (loss) before income taxes and non-controlling interests $147,638
 $3,364
 $(22,595) $(64,549) $63,858
  Nine months ended September 30, 2015
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource
           
Revenue $583,873
 $67,080
 $159,399
 $(28,773) $781,579
Cost of revenue 350,238
 46,058
 144,565
 (26,026) 514,835
Gross profit (loss) 233,635
 21,022
 14,834
 (2,747) 266,744
Selling, general and administrative expenses 69,188
 13,856
 22,189
 50,077
 155,310
Change in the fair value of Equator Earn Out 
 
 (7,591) 
 (7,591)
Income (loss) from operations 164,447
 7,166
 236
 (52,824) 119,025
Total other income (expense), net 28
 21
 21
 (21,843) (21,773)
           
Income (loss) before income taxes and non-controlling interests $164,475
 $7,187
 $257
 $(74,667) $97,252
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource
           
Total assets:  
  
  
  
  
September 30, 2016 $315,384
 $44,652
 $141,846
 $191,450
 $693,332
December 31, 2015 325,461
 53,757
 151,969
 190,611
 721,798

2624

Table of Contents
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)



Our services are provided to customers primarily located in the United States. Premises and equipment, net consist of the following, by country:
(in thousands) September 30,
2016
 December 31,
2015
 March 31,
2017
 December 31,
2016
        
United States $76,683
 $85,021
 $64,638
 $71,418
India 15,705
 21,187
 12,225
 14,006
Luxembourg 14,372
 9,944
 16,252
 14,791
Philippines 2,776
 2,664
 2,692
 3,027
Uruguay 249
 305
 216
 231
        
Total $109,785
 $119,121
 $96,023
 $103,473


Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
Management’s discussion and analysis of financial condition and results of operations (“MD&A”) is a supplement to the accompanying interim condensed consolidated financial statements and is intended to provide a reader of our financial statements with a narrative from the perspective of management on our businesses, current developments, financial condition, results of operations and liquidity. Our MD&A should be read in conjunction with our Form 10-K for the year ended December 31, 20152016 filed with the Securities and Exchange Commission (“SEC”) on March 15, 2016.February 16, 2017.
FORWARD-LOOKING STATEMENTS
Certain statements in this Form 10-Q regarding anticipated financial outcomes, business and market conditions, outlook and other similar statements related to Altisource’s future financial and operational performance are “forward-looking statements” made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may be identified by the use of terminology such as “anticipate,” “intend,” “expect,” “may,” “could,” “should,” “would,” “plan,” “estimate,” “believe,” “predict,” “potential” or “continue” or the negative of these terms and other comparable terminology. Forward-looking statements are not guarantees of future performance and involve a number of assumptions, risks and uncertainties that could cause actual results to differ materially. The following are examples of such items and are not intended to be all inclusive:
assumptions related to the sources of liquidity and the adequacy of financial resources;
assumptions about our ability to grow our business, including executing on our strategic initiatives;
assumptions about our ability to improve margins;
expectations regarding collection rates and placements in our Financial Services segment;
assumptions regarding the impact of seasonality;
estimates regarding the calculation of our effective tax rate; and
estimates regarding our reserves and valuations.
Important factors that could cause actual results to differ materially from those suggested by the forward-looking statements include, but are not limited to, the risks discussed in the “Risk Factors” section of our Form 10-K for the year ended December 31, 20152016 and include the following:
if, as a result of difficulties faced by Ocwen Financial Corporation and its subsidiaries (“Ocwen”), we were to lose Ocwen as a customer or there is a significant reduction in the volume of services they purchase from us;
our ability to execute on our strategic initiatives;
our ability to retain our existing customers, expand relationships and attract new customers;
the level of loan delinquencies and charge-offs;
the level of origination volume;
technology failures;
the trend toward outsourcing;
our ability to raise debt;
our ability to retain our directors, executive officers and key personnel;
our ability to integrate acquired businesses;
our ability to comply with, and burdens imposed by, governmental regulations and policies and any changes in such regulations and policies; and
significant changes in the Luxembourg tax regime or interpretations of the Luxembourg tax regime.
We caution you not to place undue reliance on these forward-looking statements as they reflect our view only as of the date of this report. We are under no obligation (and expressly disclaim any obligation) to update or alter any forward-looking statements contained herein to reflect any change in our expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based.

OVERVIEW
Our Business
When we refer to “Altisource,” the “Company,” “we,” “us” or “our” we mean Altisource Portfolio Solutions S.A., a Luxembourg société anonyme, or public limited liability company, and its subsidiaries.
We are a premieran integrated service provider and marketplace and transaction solutions provider for the real estate and mortgage industries. Combining operational excellence with a suite of innovative services and consumer debt industries. Altisource’s proprietary business processes, vendor and electronic payment management software and behavioral science-based analytics improve outcomes for marketplace participants.technologies, Altisource helps solve the demands of the ever-changing market.
We classifyEffective January 1, 2017, our reportable segments changed as a result of changes in our internal organization, which changed the way our chief operating decision maker manages our businesses, intoallocates resources and evaluates performance. We now report our operations through two new reportable segments: Mortgage Market and Real Estate Market. In addition, we report Other Businesses, Corporate and Eliminations separately. Prior to the following threeJanuary 1, 2017 change in reportable segments:segments, our reportable segments were Mortgage Services, Financial Services and Technology Services. Prior year comparable period segment disclosures have been restated to conform to the current year presentation.
Mortgage Services:Market: Provides loan servicers and originators rental property investors and real estate consumers with products, services and technologies that span the mortgage and real estate lifecycle. Within the Mortgage ServicesMarket segment, we provide:
Asset Management ServicesServicer Solutions - the products,solutions, services and technologies typically used or licensed primarily by residential loan servicers, rental property investors and real estate consumers to purchase, preserve, renovate, lease, manage, sell and auction single family residential real estate.servicers.
• Property preservation and inspection services• Residential and commercial loan servicing technologies
• Real estate brokerage and auction services• Vendor management, marketplace transaction management and payment management platforms
• Title insurance and settlement services
• Appraisal management services and broker and non-broker valuation services• Document management platform
• Default services (real estate owned (“REO”), foreclosure, bankruptcy, eviction) technologies
• Foreclosure trustee services
• Non-legal processing and related services for and under the supervision of foreclosure, bankruptcy and eviction attorneys• Residential and commercial loan disbursement processing, risk mitigation and construction inspection services
• Mortgage charge-off collections
Origination ServicesSolutions - the products, solutions, services and servicestechnologies typically used or licensed by loan originators (or other similar mortgage market participants) in producingoriginating and buying residential mortgages.
• Title insurance and settlement services• Loan origination system
• Appraisal management services and broker and non-broker valuation services• Certified loan insurance and certification
• Fulfillment services
Altisource also manages Best Partners Mortgage Cooperative, Inc., a mortgage cooperative doing business as Lenders One® (“Lenders One”) and Best Partners Mortgage Brokers Cooperative, Inc., a mortgage cooperative doing business as Wholesale One® (“Wholesale One”), for mortgage originators that provides its members with networking opportunities, industry related education and cost effective services and tools to help them increase revenue and improve profitability.
Insurance ServicesReal Estate Market: - origination and default related title insurance and settlement services for institutions andProvides real estate consumers certified loan insurance and certification products to protect mortgage market participants against loses caused by mortgage underwriting defects, and residential and commercial loan and insurance claim disbursement processing, risk mitigation and construction inspection services.
Property Valuation Services - traditional appraisal management services and a variety of broker and non-broker valuation products to support mortgage originators, loan servicers, rental property investors and consumers.
Default Management Services - foreclosure trusteewith services for loan servicers and non-legal processing and related services for and underthat span the supervision of foreclosure, bankruptcy and eviction attorneys.
Financial Services: Provides collection and customer relationship management services primarily to debt originators and servicers (e.g., credit card, auto lending, retail credit and mortgage) and the utility, insurance and hotel industries.real estate lifecycle. Within the Financial Services segment, we provide the following services:
Asset recovery management - asset recovery management principally includes post-charge-off debt collection services on a contingency fee basis.
Customer relationship management - customer relationship management principally includes customer care, technical support and early stage collections services as well as insurance call center services and administrative support.
Technology Services:Provides software and data analytics solutions that support the management of mortgage and real estate activities and marketplace transactions across the mortgage and real estate lifecycles and information technology (“IT”) infrastructure management services. Within the Technology ServicesReal Estate Market segment, we provide:
Software ServicesConsumer Real Estate Solutions - softwarethe solutions, services and data analytics solutions that facilitate process automation, rules management, controls enforcement, data security, marketplace enablementtechnologies typically used by home buyers and analytics-driven outcomes across the real estatesellers to handle key aspects of buying and mortgage lifecycle. We provide these capabilities primarily as software-as-a-service (or SaaS) to our customers and as enabling technologies to other Altisource business segments throughselling a shared services model. Our servicer technologies include residential and commercial loan servicing, loss mitigation (loan modification, short sales, deed-in-lieu) and default servicing (real estate owned (“REO”), foreclosure, bankruptcy, eviction). Our origination technologies include a loan origination system, a borrower application portal, an underwriting and quality control solution and a secondary loan trading platform. Our marketplace enabling technologies include patented vendor management, marketplace transaction management and payment management platforms, a document management platform and a data analytics delivery platform.home.
• Real estate brokerage• Title insurance and settlement services

IT Infrastructure Services Real Estate Investor Solutions- IT managementthe solutions, services including, among others, desktop support, data center support, network management, telephony services, application management and IT security. Some or alltechnologies used by buyers and sellers of these services are provided to Ocwen, Altisource Residential Corporation (“Residential”) and Altisource Asset Management Corporation through services agreements, and to other Altisource business segments through a shared services model.single family investment homes.
• Property preservation and inspection services• Buy-renovate-sell
• Real estate brokerage and auction services• Renovation services
• Title insurance and settlement services• Property management services
• Data solutions• Appraisal management services and broker and non-broker valuation services
Other Businesses, Corporate Items and Eliminations: IncludesOur Other Businesses, Corporate and Eliminations segment includes certain smaller businesses, interest expense and costs related to corporate support functions. The smaller businesses in this segment include our post-charge-off consumer debt collection services business, our customer relationship management business and our information technology (“IT”) infrastructure management services business. Interest expense relates to the Company’s senior secured term loan and corporate support functions includinginclude executive, finance, law, compliance, human resources, vendor management, risk management and sales and marketing costs not allocated to the business units, andunits. This segment also includes eliminations of transactions between the reportable segments. Corporate Items and Eliminations also include the cost of certain facilities.
We classify revenue in three categories: service revenue, revenue from reimbursable expenses and non-controlling interests. In evaluating our performance, we focus on service revenue. Service revenue consists of amounts attributable to our fee-based services.services and sales of short-term investments in real estate. Reimbursable expenses and non-controlling interests are pass-through items for which we earn no margin. Reimbursable expenses consist of amounts we incur on behalf of our customers in performing our fee-based services butthat we pass such costs directly on to our customers without any additionala markup. Non-controlling interests represent the earnings of Lenders One and Best Partners Mortgage Brokers Cooperative, Inc., a mortgage cooperative doing business as Wholesale One®,One. These consolidated entities are not owned by Altisource and are included in revenue and reduced from net income to arrive at net income attributable to Altisource.
StockShare Repurchase PlanProgram
On May 18, 2016, our shareholders approved a new share repurchase program, which replaced the previous share repurchase program. Under the new program, we are authorized to purchase up to 4.6 million shares of our common stock, based on a limit of 25% of the outstanding shares of common stock on the date of approval at a minimum price of $1.00 per share and a maximum price of $500.00 per share. This is in addition to amounts previously purchased under prior programs. Under the existing and prior programs, we purchased 1.30.4 million shares of common stock at an average price of $26.94$25.10 per share during the ninethree months ended September 30, 2016March 31, 2017 and 1.80.5 million shares at an average price of $27.90$25.17 per share during the ninethree months ended September 30, 2015 (0.5 million shares at an average price of $28.68 per share for the third quarter of 2016 and 0.2 million shares at an average price of $26.88 per share for the third quarter of 2015).March 31, 2016. As of September 30, 2016,March 31, 2017, approximately 4.03.5 million shares of common stock remain available for repurchase under the new program. Our senior secured term loan limits the amount we can spend on share repurchases and may prevent repurchases in certain circumstances. As of September 30, 2016,March 31, 2017, approximately $379$394 million was available to repurchase shares of our common stock under our senior secured term loan.
Strategy and Growth Initiatives
Altisource provides a suite of mortgage, real estate and consumer debt services, leveraging our technology platform and global operations.services. Altisource is focused on becoming one of the premier providers of mortgage and real estate marketplaces and related services to a broad and diversified customer base. Within the mortgage and real estate markets, we facilitate transactions and provide products, solutions and services related to home sales, home purchases, home rentals, home maintenance, mortgage origination and mortgage servicing.
Strategically, we are focused on (1) our four key business initiatives discussed below (2)and continuing to strengthen our compliance management system and (3) maintaining strong performance and relationships with our strategic customers.system.
Each of our four key business initiatives positionsprovides Altisource the potential to grow and diversify our customer and revenue base. We believe these initiatives address very large markets and directly leverage our core competencies and distinct competitive advantages. Our four strategic initiatives and a brief description of each follow:
Mortgage market:Servicer Solutions:
Grow our Servicer Solutions business (the products,Through this initiative, we provide a full suite of services and technologies typically used or licensed byto meet the evolving and growing needs of loan servicers):servicers. We are focused on growing referrals from our existing customer base, expanding the service and proprietary technology offerings to our customer base, and attracting new customers to our offerings. We have a customer base that includes Ocwen, a government-sponsored enterprise (“GSE”), several top ten bank servicers and non-bank servicers and asset managers. Even as loan delinquencies return to historical norms, we believe there is a very large addressable market for our offerings. We believe we are one of only a few providers with a broad suite of servicer solutions, nationwide coverage and demonstrated scalability. WeFurther, we believe we

are well positioned to gain market share as existing customers and prospects consolidate to larger, full-service providers and outsource services that have historically been performed in-house.
Grow our Origination Solutions business (the products,Solutions:
Through this initiative, we provide a full suite of services solutions and technologies typically used or licensed byto meet the evolving and growing needs of loan originators or other similar mortgage market participants):and correspondents. We are focused on continuing to build an industry leading, fully-integrated origination solutions platform leveraging our industry expertise and proprietary technologies. We have a strong customer base that includes Lenders One members and Mortgage Builder, Trelix (formerly known as Altisource Origination Solutions) and CastleLine customers. Our platform allows us to leveragegrowing referrals from our existing customer base, expandexpanding the qualityservice and the

character of our offerings and attract new customers. We believe we are well positioned to grow and gain market share as customers continue to utilize larger, full-service providers to outsource services and solutions that had historically been performed in-house.
Real estate market:
Grow our Consumer Real Estate Solutions business (a marketplace that connects home buyers and home sellers and offers the related services) primarily through Owners.com: Capitalizing on our core competencies in realty services, we have entered the consumer market by targeting the growing segment of self-directed consumers. This segment wants to self-manage part of the realty process, but still needs brokerage services to complete the transaction. Through our Owners.com brand, we are empowering consumers to perform certain tasks on their own such as searching for properties and listing and showing their own homes for sale, while offering the necessary realty services to complete the transaction with significant savings. We believe our right-sized offering and compelling savings value proposition is being well received by our target market and we are well positioned to become the market leader for the self-directed real estate consumer.
Grow our Real Estate Investor Solutions business (a marketplace that connects home buyers and home sellers of single-family-rental homes and offers the related services to buy, renovate, manage and sell homes): We are focused on supporting the growth of our existing customers, expanding theproprietary technology offerings to our customer base, and attracting new customers to our offerings. We have a customer base that includes the Lenders One cooperative mortgage bankers, the Mortgage Builder loan origination system customers and mid-size and larger bank and non-bank loan originators. We believe our suite of services and technologies positions us to grow our relationships with our existing customer base by providing additional products, services and solutions to these customers. Further, we believe we are well positioned to attract new customers as prospects consolidate to larger, full-service providers and outsource services that have historically been performed in-house.
Consumer Real Estate Solutions:
Through this initiative, we provide a technology enabled real estate brokerage and related services that handle key aspects of buying and selling a home. We are focused on developing this initiative by capitalizing on our core competencies in realty services and online real estate marketing and offering consumers right-sized commission structures, smart digital tools and personalized service from local real estate agents.
Real Estate Investor Solutions:
Through this initiative, we provide a full suite of services and technologies to support buyers and sellers of single family investment homes. We are focused on growing referrals from our existing customer base, expanding the service and proprietary technology offerings to our customer base, and attracting new customers to our offerings. We have a customer base that includes Altisource Residential Corporation (“Residential”) and other institutional and smaller single family rental investors. The single-family-rentalsingle family rental market is large, geographically distributed withand has fragmented ownership. OurWe believe our nationwide acquisition, renovation, property management, leasing and dispositionsdisposition platform provides a strong value proposition for institutional and retail investors and positions us well for long term growth.
There can be no assurance that growth from our strategic initiatives will be successful or our operations will be profitable.
Ocwen Related Matters
Revenue from Ocwen represented 56%59% of our revenue for the ninethree months ended September 30, 2016 (56% of revenue for the third quarter of 2016).March 31, 2017. Additionally, 19%17% of our revenue for the ninethree months ended September 30, 2016 (19% of revenue for the third quarter of 2016)March 31, 2017 was earned on the portfolios serviced by Ocwen, when a party other than Ocwen selected Altisource as the service provider.
Ocwen has disclosed that it is subject to a number of ongoing federal and state regulatory examinations, consent orders, inquiries, requests for information and other actions and is subject to pending legal proceedings that have or could result in adverse regulatory or other actions against Ocwen. On April 20, 2017, the Consumer Financial Protection Bureau (“CFPB”) and the State of Florida filed separate complaints in the United States District Court for the Southern District of Florida against Ocwen alleging violations of Federal consumer financial law and, in the case of Florida, Florida statutes. The complaints seek to obtain permanent injunctive relief, consumer redress, refunds, restitution, disgorgement, damages, civil penalties, costs and fees and other relief. In addition, a number of states publicly announced or otherwise undertook various administrative actions against Ocwen related to alleged violations of applicable laws and regulations related to servicing residential mortgages. Certain of the allegations in the complaints and certain of the state administrative actions assert that Ocwen’s use of certain Altisource services was a contributing factor to Ocwen’s purported violations. The state administrative actions announced or undertaken purportedly seek sanctions and various injunctive reliefs which may include restrictions on Ocwen obtaining additional mortgage servicing rights, continuing mortgage servicing or debt collection activities, originating or funding loans, initiating foreclosures or other limitations or restrictions on Ocwen’s business operations or licenses in certain of these states. All of the forgoing matters could result in adverse regulatory or other actions against Ocwen. While not all inclusive, other regulatory actions to date have included subjecting Ocwen to independent oversight of its operations and placing certain restrictions on its ability to acquire servicing rights. Ocwen may become subject to future federal and state regulatory investigations, inquiries, requests for information and legal proceedings, any of which could also result in adverse regulatory or other actions against Ocwen (see Note 2220 to the condensed consolidated financial statements). Management cannot predict the outcome of these Ocwen related matters or the impact they may have on Altisource. However, in the event these Ocwen related matters materially negatively impact Altisource, we believe the impact to Altisource would occur over an extended period of time and the variable nature of our cost structure would allow us to realign our cost structure in line with remaining revenue. Furthermore, in the event of a significant

reduction in the volume of services purchased or loans serviced by Ocwen, we believe the impact to Altisource could occur over an extended period of time.
In this regard, we have a plan that we believe would allow us to efficiently execute on this realignment. We believe that transfers of Ocwen’s servicing rights to a successor servicer(s) would take an extended period of time because of the approval required from many parties, including regulators, rating agencies, residential mortgage-backed securities trustees, lenders and others. During this period of time, we believe we would continue to generate revenue from the services we provide to the to be transferred portfolio. Additionally, we have several strategic initiatives that focus on diversifying and growing our revenue and customer base. Our major strategic initiatives are described in the Strategy and Growth Initiatives section above. We have an established sales and marketing strategy to support each of these initiatives.
Management believes our plans, together with current liquidity and cash flows from operations willwould be sufficient to meet working capital, capital expenditures, debt service and other cash needs. However, there can be no assurance that our plans will be successful or our operations will be profitable.

Additionally, Ocwen informed Altisource that it is conducting a strategic review of the continued long-term use of REALServicing as its mortgage servicing software platform. Altisource is supporting Ocwen in its evaluation. Should Ocwen decide to transition to another platform, we anticipate that such a transition would be a multi-year project and Altisource would support Ocwen through such a transition. We do not anticipate that a servicing technology transition would impact the other services we provide to Ocwen. For the three months ended March 31, 2017 and 2016, service revenue from REALServicing was $7.0 million and $9.9 million, respectively. We estimate that income before income tax from the REALServicing business currently operates at approximately break-even.
Factors Affecting Comparability
The following items may impact the comparability of our results:
The average number of loans serviced by Ocwen on REALServicing was 1.5 million for the nine months ended September 30, 2016 compared to 2.2 million for the nine months ended September 30, 2015, a decrease of 32% (1.4 million for the third quarter of 2016 and 1.9 million for the third quarter of 2015, a decrease of 26%). The average number of delinquent non-government-sponsored enterprise loans serviced by Ocwen on REALServicing was 224 thousand for the nine months ended September 30, 2016 compared to 286 thousand for the nine months ended September 30, 2015, a decrease of 22% (211 thousand for the third quarter of 2016 and 269 thousand for the third quarter of 2015, a decrease of 22%);
During the nine months ended September 30, 2016 and 2015, we repurchased portions of our senior secured term loan with aggregate par values of $51.0 million and $27.0 million, respectively, ($0 and $11.0 million for the third quarter of 2016 and 2015, respectively) recognizing net gains on the early extinguishment of debt of $5.5 million and $2.0 million, respectively ($0 and $0.9 million for the third quarter of 2016 and 2015, respectively);
During the nine months ended September 30, 2016, we purchased 4.1 million shares of Residential common stock for $48.2 million, incurred expenses of $3.4 million and earned dividends of $1.0 million related to this investment (no comparative amounts in 2015)
The average number of loans serviced by Ocwen on REALServicing® was 1.3 million for the three months ended March 31, 2017 compared to 1.5 million for the three months ended March 31, 2016, a decrease of 14%. The average number of delinquent non-GSE loans serviced by Ocwen on REALServicing was 191 thousand for the three months ended March 31, 2017 compared to 238 thousand for the three months ended March 31, 2016, a decrease of 20%;
On July 29, 2016, we acquired certain assets and assumed certain liabilities of Granite Loan Management of Delaware, LLC (“Granite”) for $9.6 million in cash at closing;
On October 9, 2015, we acquired GoldenGator, LLC (doing business as RentRange®) (“RentRange”), REIsmart, LLC (doing business as Investability) (“Investability”) and Onit Solutions, LLC, a support company for RentRange and Investability, for $24.8 million, composed of $17.5 million in cash and 247 thousand shares of restricted common stock of the Company with a value of $7.3 million as of the closing date;
On July 17, 2015, we acquired CastleLine Holdings, LLC and its subsidiaries (“CastleLine”) for $33.4 million. The purchase consideration was composed of $12.3 million of cash at closing, $10.5 million of cash payable over four years from the acquisition date and 495 thousand shares of restricted common stock of the Company with a value of $14.4 million as of the closing date. Of the cash payable following acquisition, $3.8 million is contingent on certain future employment conditions of certain of the sellers, and therefore excluded from the purchase price;
During the nine months ended September 30, 2015, we paid the former owners of Equator, LLC (“Equator”) $0.5 million to extinguish any liability for Equator related contingent consideration (“Equator Earn Out”). In connection with this settlement, we reduced the liability for the Equator Earn Out to $0 and recognized a $7.6 million increase in earnings;
During the nine month ended September 30, 2015, we recognized a loss on the sale of equity securities of Home Loan Servicing Solutions, Ltd. (“HLSS”), net of dividends received, of $1.9$9.5 million;
Effective March 31, 2015, we terminated the Data Access and Services Agreement with Ocwen; and
The effective income tax rate increased to 20.1%26.5% for the ninethree months ended September 30, 2016 and 39.0%March 31, 2017 from 10.4% for the third quarter of 2016 from an increase in our expected 2016 effective tax rate and adjustments to true-up the tax provision from prior quarters.three months ended March 31, 2016. The effective tax rate increase was primarily due to lower pretax income margins, which changedchanges in the expected mix of taxable income across the jurisdictions in which we operate.

CONSOLIDATED RESULTS OF OPERATIONS
Summary Consolidated Results
The following is a discussion of our consolidated results of operations for the periods indicated. For a more detailed discussion of the factors that affected the results of our business segments in these periods, see “Segment Results of Operations” below.
The following table sets forth information regarding our results of operations:operations for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands, except per share data) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease) 2017 2016 % Increase (decrease)
                  
Service revenue        
  
  
  
  
  
Mortgage Services $191,766
 $182,222
 5
 $569,038
 $492,277
 16
Financial Services 17,566
 21,314
 (18) 57,376
 66,977
 (14)
Technology Services 41,544
 51,437
 (19) 120,291
 159,399
 (25)
Eliminations (11,094) (9,504) 17
 (31,319) (28,773) 9
Mortgage Market $194,973
 $188,085
 4
Real Estate Market 19,189
 23,401
 (18)
Other Businesses, Corporate and Eliminations 15,677
 22,794
 (31)
Total service revenue 239,782
 245,469
 (2) 715,386
 689,880
 4
 229,839
 234,280
 (2)
Reimbursable expenses 12,080
 26,456
 (54) 41,317
 89,242
 (54) 10,029
 15,454
 (35)
Non-controlling interests 883
 851
 4
 1,973
 2,457
 (20) 615
 398
 55
Total revenue 252,745
 272,776
 (7) 758,676
 781,579
 (3) 240,483
 250,132
 (4)
Cost of revenue 174,002
 173,850
 
 517,236
 514,835
 
 177,953
 168,863
 5
Gross profit 78,743
 98,926
 (20) 241,440
 266,744
 (9) 62,530
 81,269
 (23)
Selling, general and administrative expenses 53,886
 51,338
 5
 161,709
 155,310
 4
 47,701
 53,616
 (11)
Change in the fair value of Equator Earn Out 
 
 
 
 (7,591) (100)
Income from operations 24,857
 47,588
 (48) 79,731
 119,025
 (33) 14,829
 27,653
 (46)
Other income (expense), net:                  
Interest expense (5,952) (7,041) (15) (18,481) (21,396) (14) (5,798) (6,541) (11)
Loss on HLSS equity securities and dividends received, net 
 
 
 
 (1,854) (100)
Other income (expense), net (109) 653
 (117) 2,608
 1,477
 77
 715
 (27) N/M
Total other income (expense), net (6,061) (6,388) (5) (15,873) (21,773) (27) (5,083) (6,568) (23)
                  
Income before income taxes and non-controlling interests 18,796
 41,200
 (54) 63,858
 97,252
 (34) 9,746
 21,085
 (54)
Income tax provision (7,324) (3,303) 122
 (12,808) (8,101) 58
 (2,586) (2,193) 18
                  
Net income 11,472
 37,897
 (70) 51,050
 89,151
 (43) 7,160
 18,892
 (62)
Net income attributable to non-controlling interests (883) (851) 4
 (1,973) (2,457) (20) (615) (398) 55
                  
Net income attributable to Altisource $10,589
 $37,046
 (71) $49,077
 $86,694
 (43) $6,545
 $18,494
 (65)
                  
Margins:        
  
  
  
  
  
Gross profit/service revenue 33% 40%   34% 39%  
 27% 35%  
Income from operations/service revenue 10% 19%   11% 17%  
 6% 12%  
                  
Earnings per share:                  
Basic $0.57
 $1.94
 (71) $2.63
 $4.42
 (40) $0.35
 $0.98
 (64)
Diluted $0.54
 $1.82
 (70) $2.49
 $4.19
 (41) $0.34
 $0.92
 (63)
N/M — not meaningful.
Revenue
We recognized service revenue of $715.4$229.8 million for the ninethree months ended September 30, 2016, a 4% increase compared to the nine months ended September 30, 2015 ($239.8 million for the third quarter of 2016,March 31, 2017, a 2% decrease compared to the third quarter of 2015).

three months ended March 31, 2016. The increasedecrease in service revenue for the ninethree months ended September 30, 2016March 31, 2017 was primarily driven by revenue growth in the asset management services businesses from higher volumes of property preservation referrals, growth in the percentage of homes sold through auction on Hubzu and growth in the number of non-Ocwen properties sold on Hubzu in the Mortgage Services segment. This increase was partially offset by decreases in IT infrastructure services in the Technology Services segment, which are typically billed on a cost plus basis, due to the transition of resources supporting Ocwen’s technology infrastructure to Ocwen, decreases in software services revenue due to lower rates charged to Ocwen for certain services and a decline in the number of loans on REALServicing, lower professional services revenues in the Technology Services segmentour servicer technologies businesses and lower service revenue in our customer relationship management business asbusiness. During 2016, we have severed relationships with and reduced the volume of services provided to certain customer relationship management clients that were not profitable to us and we experienced a reduction in volume from the transition of services from one customer to another. DuringThe decrease was also due to lower service revenue in the fourth quarterIT infrastructure services business from the transition of 2015, we began transitioning resources supporting Ocwen’s technology infrastructure to Ocwen asOcwen. These decreases were largely offset by higher volumes of property preservation referrals, growth in our buy-renovate-sell business, which began operations

in the second half of 2016, and from a part of the previously announced separation of technology infrastructure. We anticipate this transition will be largely complete by December 31, 2016. In addition,change in early 2015 in the pricing and billing model to Ocwen for REO preservation services within asset management services changed. Historically, we billed (1) a fixed fee per REO asset (which was recognized as service revenue) and (2) actual vendor costs (which were recognized as reimbursable expenses revenue). Beginning in early 2015, our pricing foron new Ocwen REO referrals is on a per service basis (which is recognized as service revenue). This change resultsthat resulted in certain services that were historically reimbursable expenses revenue becoming service revenue. As a result, service revenue in the Mortgage Services segment asset management services businesses increased and reimbursable expenses revenue decreased.
Service revenue declined by 2% in the third quarter of 2016 as the revenue growth from non-Ocwen customers and higher property preservation referrals from Ocwen largely offset the expected loss in revenue from Ocwen’s declining portfolio and lower delinquencies in addition to lower customer relationship management revenue, as described above.service.
Certain of our revenues are impacted by seasonality. More specifically, Mortgage Services’ revenue is impacted by REOrevenues from property sales, loan originations and lawn maintenance, whichcertain property preservation services tend to be at their lowest level during the fall and winter months and at their highest level during the spring and summer months. Financial Services’In addition, the asset recovery management revenuebusiness tends to be higher in the first quarter, as borrowers may utilize tax refunds and bonuses to pay debts, and generally declines throughout the rest of the year.
Cost of Revenue and Gross Profit
Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to the provision of services and the cost of sales of short-term investments in real estate, reimbursable expenses, technology and telecommunications costs, and depreciation and amortization of operating assets.
We recognized costCost of revenue consists of $517.2 millionthe following for the ninethree months ended September 30, 2016, a slight increaseMarch 31:
(in thousands) 2017 2016 % Increase (decrease)
       
Compensation and benefits $63,092
 $65,063
 (3)
Outside fees and services 85,894
 71,803
 20
Reimbursable expenses 10,029
 15,454
 (35)
Technology and telecommunications 11,351
 9,940
 14
Depreciation and amortization 7,587
 6,603
 15
       
Cost of revenue $177,953
 $168,863
 5
Cost of revenue for the three months ended March 31, 2017 of $178.0 million increased 5% compared to the ninethree months ended September 30, 2015 ($174.0 million for the third quarter of 2016, a slightMarch 31, 2016. The increase compared to the third quarter of 2015). The increases werewas primarily driven by higher outside fees and services, largelypartially offset by decreases in reimbursable expenses. Outside fees and services increased due to higher volumes of property preservation referrals and the change in billing discussed in the revenue section above, partially offset for the nine months ended September 30, 2016 by the March 31, 2015 termination of the Data Access and Services Agreement.referrals. Reimbursable expenses declined primarily as a result of the change in billing discussed in the revenue section above. Compensation and benefits costs increased, particularlyalso decreased from lower volumes in the second and third quarters of 2016, from our investments to support certain of our growth initiatives in the Mortgage Services segment, partially offset by cost savings initiativescustomer relationship management business and the transition of resources supporting Ocwen’s technology infrastructure to Ocwen. These declines were partially offset by higher compensation and benefits costs in our Real Estate Market segment as we increased staffing to support our growth initiatives.
Gross profit decreased to $241.4$62.5 million, representing 34%27% of service revenue, for the ninethree months ended September 30, 2016March 31, 2017 compared to $266.7$81.3 million, representing 39%35% of service revenue, for the ninethree months ended September 30, 2015 (decreased to $78.7 million, representing 33% of service revenue, for the third quarter of 2016 compared to $98.9 million, representing 40% of service revenue, for the third quarter of 2015).March 31, 2016. Gross profit as a percentage of service revenue decreased primarily due to higherrevenue mix and investments in our growth initiatives. Revenue mix changed from growth in the lower margin property preservation services,and buy-renovate-sell businesses and declines in other higher compensation and benefits costs in the Mortgage Services segment to support our growth initiatives and reductions in volumes and prices in the Technology Services segment that exceeded the decline in costs. The decrease for the nine months ended September 30, 2016 was partially offset by the March 31, 2015 termination of the Data Access and Services Agreement with Ocwen.margin businesses.
Selling, General and Administrative Expenses Other Operating Expenses and Income from Operations
Selling, general and administrative expenses (“SG&A”) include payroll for personnel employed in executive, finance, law, compliance, human resources, vendor management, risk management, sales and marketing roles. This category also includes occupancy related costs, amortization of intangible assets, professional services, marketing costs and depreciation and amortization.amortization of non-operating assets and other expenses.
We recognized
SG&A expense consists of $161.7 millionthe following for the ninethree months ended September 30, 2016, a 4% increaseMarch 31:
(in thousands) 2017 2016 % Increase (decrease)
       
Compensation and benefits $12,506
 $13,991
 (11)
Occupancy related costs 10,273
 9,083
 13
Amortization of intangible assets 9,146
 12,211
 (25)
Professional services 3,730
 6,740
 (45)
Marketing costs 4,269
 6,492
 (34)
Depreciation and amortization 2,421
 2,605
 (7)
Other 5,356
 2,494
 115
       
Selling, general and administrative expenses $47,701
 $53,616
 (11)
SG&A for the three months ended March 31, 2017 of $47.7 million decreased 11% compared to the ninethree months ended September 30, 2015 ($53.9 million for the third quarter of 2016, a 5% increase compared to the third quarter of

2015).March 31, 2016. The increases weredecrease was primarily due to higherlower amortization of intangible assets, anddriven by an increase in total projected revenue to be generated by the Homeward Residential, Inc. (“Homeward”) and Residential Capital, LLC (“ResCap”) portfolios over the lives of these portfolios (revenue-based amortization), lower professional services expenses from reduced legal costs related to litigation and regulatory matters and lower marketing costs, primarily related toas a result of initial non-recurring Owners.com as we launched our buy side brokerage marketing campaign in 2016,market launch costs incurred for the three months ended March 31, 2016. These decreases were partially offset by lower occupancy costs due to the completion of several office relocations in 2015.
We recognized a gain$3.0 million favorable loss accrual adjustment in other operating expenses on the changeSG&A in the fair value of the Equator Earn Out of $7.6 million for the ninethree months ended September 30, 2015. The liability for contingent consideration was reflected at fair value and adjusted each reporting period with the change in fair value recognized in earnings. In 2015, we reached an agreement with the former owners of Equator to extinguish any liability for the Equator Earn Out. In connection with this settlement, we reduced the liability for the Equator Earn Out to $0 and recognized a $7.6 million increase in earnings.March 31, 2016.
Income from Operations
Income from operations decreased to $79.7$14.8 million, representing 11%6% of service revenue, for the ninethree months ended September 30, 2016March 31, 2017 compared to $119.0$27.7 million, representing 17%12% of service revenue, for the ninethree months ended September 30, 2015 (decreased to $24.9 million, representing 10%March 31, 2016. The decrease in operating income as a percentage of service revenue for the third quarter of 2016 compared to $47.6 million, representing 19% of service revenue, for the third quarter of 2015). The decreases in operating income margin were primarilywas the result of decreasesthe decrease in gross profit margin, higherpartially offset by lower SG&A expenses, and the 2015 Equator Earn Out gain, as discussed above.
Other Income (Expense), net
Other income (expense), net principally includes interest expense and other non-operating gains and losses. Interest expense was $18.5$5.8 million for the ninethree months ended September 30, 2016,March 31, 2017, a decrease of $2.9$0.7 million compared to the ninethree months ended September 30, 2015 ($6.0 million for the third quarter ofMarch 31, 2016, a decrease of $1.1 million compared to the third quarter of 2015), primarily from the 2016 and 2015 repurchases of portions of our senior secured term loan with an aggregate par value of $100.0$51.0 million.
During For the ninethree months ended September 30, 2016, we repurchased portionsMarch 31, 2017, other income (expense), net also included dividends of $0.6 million related to our senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the early extinguishment of debt (no repurchasesinvestments in the third quarter of 2016). During the nine months ended September 30, 2015, we repurchased portions of our senior secured term loan with an aggregate par value of $27.0 million at a weighted average discount of 9.8%, recognizing a net gain of $2.0 million on the early extinguishment of debt (repurchased aggregate par value of $11.0 million at a weighted average discount of 11.0%, recognizing a net gain of $0.9 million on the early extinguishment of debt for the third quarter of 2015).
During the nine months ended September 30, 2016, we purchased 4.1 million shares of Residential common stock for $48.2 million, incurred expenses of $3.4 million and earned dividends of $1.0 million related to this investment (no comparative amounts in 2015).
During March 2015, we purchased 1.6 million shares of HLSS common stock in the open market for $30.0 million. On April 6, 2015, HLSS completed the sale of substantially all of its assets to New Residential Investment Corp. (“NRZ”) and adopted a plan of complete liquidation and dissolution. During April 2015, we received liquidating dividends and other dividends from HLSS totaling $20.4 million and we sold all of our 1.6 million shares of HLSS common stock in the open market for $7.7 million. As a result of these transactions, we recognized a net loss of $1.9 million for the nine months ended September 30, 2015 (no comparative amountscomparable amount in 2016) in connection with our investment in HLSS..
Income Tax Provision
We recognized an income tax provision of $12.8$2.6 million for the ninethree months ended September 30, 2016March 31, 2017 compared to $8.1$2.2 million for the ninethree months ended September 30, 2015 ($7.3 million and $3.3 million for the third quarter of 2016 and 2015, respectively).March 31, 2016. Our effective tax rate was 20.1%26.5% and 8.3%10.4% for the ninethree months ended September 30,March 31, 2017 and March 31, 2016, and September 30, 2015, respectively (39.0% and 8.0% for the third quarter of 2016 and 2015, respectively). Ourrespectively. The effective tax rate differsfor the three months ended March 31, 2017 and 2016 differ from the Luxembourg statutory tax rate of 27.1% and 29.2%, respectively, primarily due to the effect of certain deductions in Luxembourg and the mix of income and losses with varying tax rates in multiple taxing jurisdictions. The income tax provision for the third quarter of 2016 reflects an increase in the 2016 effective tax rate and adjustments to true-up the tax provision from prior quarters, resulting in an anticipated 2016 annual effective tax rate of approximately 20%. The higher effective income tax rate for the ninethree months ended September 30, 2016March 31, 2017 was primarily the result of lower pretax income, margins which changed the expected mix of taxable income across the jurisdictions in which we operate. Our consolidated effective income tax rate for financial reporting purposes may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from our domestic and international operations and our ability to utilize net operating loss and tax credit carryforwards.

SEGMENT RESULTS OF OPERATIONS
Effective January 1, 2017, our reportable segments changed as a result of changes in our internal organization, which changed the way our chief operating decision maker manages our businesses, allocates resources and evaluates performance. We now report our operations through two new reportable segments: Mortgage Market and Real Estate Market. In addition, we report Other Businesses, Corporate and Eliminations separately. Prior to the January 1, 2017 change in reportable segments, our reportable segments were Mortgage Services, Financial Services and Technology Services. The former Mortgage Services segment was separated into the Mortgage Market and Real Estate Market segments (see Overview - Our Business) with the software services formerly in the Technology Services segment and the mortgage charge-off collections business that was formerly in the Financial Services segment. Other Businesses, Corporate and Eliminations includes the other business that were formerly in the Financial Services segment as well as IT infrastructure management services formerly in the Technology Services segment (see Overview - Our Business). Prior year comparable period segment disclosures have been restated to conform to the current year presentation.
The following section provides a discussion of pretax results of operations of our business segments. Transactions between segments are accounted for as third party arrangements for purposes of presenting segment results of operations. Intercompany transactions primarily consist of IT infrastructure management servicesoperations and professional services billed by Technology Services. We reflect these as service revenueeliminated in the Technology Services segment and technology and telecommunications costs within cost of revenue and SG&A in the segment receiving the services. Certain prior year SG&A cost allocations from Corporate to the segments have been reclassified to conform to the current year presentation.consolidation.
Financial information for our segments is as follows:
  Three months ended September 30, 2016
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource
           
Revenue    
  
  
  
Service revenue $191,766
 $17,566
 $41,544
 $(11,094) $239,782
Reimbursable expenses 12,047
 33
 
 
 12,080
Non-controlling interests 883
 
 
 
 883
  204,696
 17,599
 41,544
 (11,094) 252,745
Cost of revenue 132,399
 13,238
 38,557
 (10,192) 174,002
Gross profit (loss) 72,297
 4,361
 2,987
 (902) 78,743
Selling, general and administrative expenses 27,543
 4,002
 6,115
 16,226
 53,886
Income (loss) from operations 44,754
 359
 (3,128) (17,128) 24,857
Total other income (expense), net 8
 28
 1
 (6,098) (6,061)
           
Income (loss) before income taxes and
   non-controlling interests
 $44,762
 $387
 $(3,127) $(23,226) $18,796
           
Margins:          
Gross profit/service revenue 38% 25% 7 % N/M
 33%
Income (loss) from operations/service revenue 23% 2% (8)% N/M
 10%
N/M — not meaningful.
  Three months ended March 31, 2017
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue  
  
  
  
Service revenue $194,973
 $19,189
 $15,677
 $229,839
Reimbursable expenses 9,135
 874
 20
 10,029
Non-controlling interests 615
 
 
 615
  204,723
 20,063
 15,697
 240,483
Cost of revenue 140,150
 22,143
 15,660
 177,953
Gross profit (loss) 64,573
 (2,080) 37
 62,530
Selling, general and administrative expenses 28,682
 4,325
 14,694
 47,701
Income (loss) from operations 35,891
 (6,405) (14,657) 14,829
Total other income (expense), net 10
 
 (5,093) (5,083)
         
Income (loss) before income taxes and non-controlling interests $35,901
 $(6,405) $(19,750) $9,746
         
Margins:  
  
  
  
Gross profit (loss)/service revenue 33% (11)%  % 27%
Income (loss) from operations/service revenue 18% (33)% (93)% 6%
  Three months ended September 30, 2015
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource
           
Revenue  
  
  
  
  
Service revenue $182,222
 $21,314
 $51,437
 $(9,504) $245,469
Reimbursable expenses 26,433
 23
 
 
 26,456
Non-controlling interests 851
 
 
 
 851
  209,506
 21,337
 51,437
 (9,504) 272,776
Cost of revenue 122,724
 15,418
 44,419
 (8,711) 173,850
Gross profit (loss) 86,782
 5,919
 7,018
 (793) 98,926
Selling, general and administrative expenses 23,399
 4,553
 7,628
 15,758
 51,338
Income (loss) from operations 63,383
 1,366
 (610) (16,551) 47,588
Total other income (expense), net 9
 31
 38
 (6,466) (6,388)
           
Income (loss) before income taxes and
    non-controlling interests
 $63,392
 $1,397
 $(572) $(23,017) $41,200
           
Margins:  
  
  
  
  
Gross profit/service revenue 48% 28% 14 % N/M
 40%
Income (loss) from operations/service revenue 35% 6% (1)% N/M
 19%
N/M — not meaningful.
  Nine months ended September 30, 2016
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource
           
Revenue  
  
  
  
  
Service revenue $569,038
 $57,376
 $120,291
 $(31,319) $715,386
Reimbursable expenses 41,232
 85
 
 
 41,317
Non-controlling interests 1,973
 
 
 
 1,973
  612,243
 57,461
 120,291
 (31,319) 758,676
Cost of revenue 381,543
 41,645
 122,874
 (28,826) 517,236
Gross profit (loss) 230,700
 15,816
 (2,583) (2,493) 241,440
Selling, general and administrative expenses 83,119
 12,515
 20,113
 45,962
 161,709
Income (loss) from operations 147,581
 3,301
 (22,696) (48,455) 79,731
Total other income (expense), net 57
 63
 101
 (16,094) (15,873)
           
Income (loss) before income taxes and non-controlling interests $147,638
 $3,364
 $(22,595) $(64,549) $63,858
           
Margins:  
  
  
  
  
Gross profit (loss)/service revenue 41% 28% (2)% N/M
 34%
Income (loss) from operations/service revenue 26% 6% (19)% N/M
 11%
N/M — not meaningful.
  Nine months ended September 30, 2015
(in thousands) Mortgage Services Financial Services Technology Services Corporate Items and Eliminations Consolidated Altisource
           
Revenue  
  
  
  
  
Service revenue $492,277
 $66,977
 $159,399
 $(28,773) $689,880
Reimbursable expenses 89,139
 103
 
 
 89,242
Non-controlling interests 2,457
 
 
 
 2,457
  583,873
 67,080
 159,399
 (28,773) 781,579
Cost of revenue 350,238
 46,058
 144,565
 (26,026) 514,835
Gross profit (loss) 233,635
 21,022
 14,834
 (2,747) 266,744
Selling, general and administrative expenses 69,188
 13,856
 22,189
 50,077
 155,310
Change in the fair value of Equator Earn Out 
 
 (7,591) 
 (7,591)
Income (loss) from operations 164,447
 7,166
 236
 (52,824) 119,025
Total other income (expense), net 28
 21
 21
 (21,843) (21,773)
           
Income (loss) before income taxes and non-controlling interests $164,475
 $7,187
 $257
 $(74,667) $97,252
           
Margins:  
  
  
  
  
Gross profit/service revenue 47% 31% 9% N/M
 39%
Income from operations/service revenue 33% 11% % N/M
 17%
N/M — not meaningful.
  Three months ended March 31, 2016
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue  
  
  
  
Service revenue $188,085
 $23,401
 $22,794
 $234,280
Reimbursable expenses 14,918
 508
 28
 15,454
Non-controlling interests 398
 
 
 398
  203,401
 23,909
 22,822
 250,132
Cost of revenue 134,043
 14,458
 20,362
 168,863
Gross profit 69,358
 9,451
 2,460
 81,269
Selling, general and administrative expenses 29,454
 6,174
 17,988
 53,616
Income (loss) from operations 39,904
 3,277
 (15,528) 27,653
Total other income (expense), net 60
 (4) (6,624) (6,568)
         
Income (loss) before income taxes and non-controlling interests $39,964
 $3,273
 $(22,152) $21,085
         
Margins:  
  
  
  
Gross profit/service revenue 37% 40% 11 % 35%
Income (loss) from operations/service revenue 21% 14% (68)% 12%

Mortgage ServicesMarket
Revenue
Revenue by service linebusiness unit was as follows:follows for the three months ended March 31:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease)
             
Service revenue:  
      
    
Asset management services $144,001
 $130,074
 11
 $420,667
 $334,093
 26
Insurance services 23,560
 25,801
 (9) 68,288
 74,280
 (8)
Residential property valuation 11,438
 13,769
 (17) 46,567
 47,210
 (1)
Default management services 4,499
 7,006
 (36) 14,524
 20,774
 (30)
Origination services 8,268
 5,572
 48
 18,992
 15,920
 19
Total service revenue 191,766
 182,222
 5
 569,038
 492,277
 16
             
Reimbursable expenses:            
Asset management services 9,662
 23,548
 (59) 32,157
 81,386
 (60)
Insurance services 1,791
 2,140
 (16) 7,026
 5,322
 32
Default management services 516
 692
 (25) 1,873
 2,320
 (19)
Origination services 78
 53
 47
 176
 111
 59
Total reimbursable expenses 12,047
 26,433
 (54) 41,232
 89,139
 (54)
             
Non-controlling interests 883
 851
 4
 1,973
 2,457
 (20)
             
Total revenue $204,696
 $209,506
 (2) $612,243
 $583,873
 5
(in thousands) 2017 2016 % Increase (decrease)
       
Service revenue:  
    
Servicer Solutions $183,433
 $177,846
 3
Origination Solutions 11,540
 10,239
 13
Total service revenue 194,973
 188,085
 4
       
Reimbursable expenses:      
Servicer Solutions 9,036
 14,874
 (39)
Origination Solutions 99
 44
 125
Total reimbursable expenses 9,135
 14,918
 (39)
       
Non-controlling interests 615
 398
 55
       
Total revenue $204,723
 $203,401
 1
We recognized service revenue of $569.0$195.0 million for the ninethree months ended September 30, 2016,March 31, 2017, a 16%4% increase compared to the ninethree months ended September 30, 2015 ($191.8 million for the third quarter of 2016, a 5% increase compared to the third quarter of 2015).
March 31, 2016. The increase in service revenue for the ninethree months ended September 30, 2016March 31, 2017 was primarily due to revenue growth in the asset management services businesses from higher volumes of property preservation referrals growthand from a change in 2015 in the percentage of homes sold through auction on Hubzu, growth in the number of non-Ocwen properties sold on Hubzupricing and customer growth in origination services. In addition, in early 2015, the pricingbilling model to Ocwen for REO preservation services within asset management services changed. Historically, we billed (1) a fixed fee per REO asset (which was recognized as service revenue) and (2) actual vendor costs (which were recognized as reimbursable expenses revenue). Beginning in early 2015, our pricing foron new Ocwen REO referrals is on a per service basis (which is recognized as service revenue). This change resultsthat resulted in certain services that were historically reimbursable expenses revenue becoming service revenue. As a result, service revenue in the asset management services businesses increased and reimbursable expenses revenue decreased. TheServicer Solutions business. This increase was partially offset by decreasesa decrease in insurancereferrals in the other Servicer Solutions businesses, driven by the decline in the number of loans on REALServicing, and lower professional services and default management services due to a reductionrevenues in foreclosure file referrals.
our Servicer Solutions technologies businesses. The increasedecrease in servicereimbursable expenses revenue for the third quarter of 2016 was primarily due to growththe change in 2015 in the volume of propertypricing and billing model for preservation services on new Ocwen REO referrals as described above.
Certain of our Mortgage ServicesMarket businesses are impacted by seasonality. REORevenues from property sales, loan originations and lawn maintenancecertain property preservation services within the asset management services business are generally lowest during the fall and winter months and highest during the spring and summer months.

Cost of Revenue and Gross Profit
Cost of revenue consists of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease) 2017 2016 % Increase (decrease)
                  
Compensation and benefits $30,431
 $21,108
 44
 $85,865
 $62,112
 38
 $42,755
 $43,971
 (3)
Outside fees and services 76,710
 66,381
 16
 220,369
 173,103
 27
 75,370
 63,732
 18
Reimbursable expenses 12,047
 26,433
 (54) 41,232
 89,139
 (54) 9,135
 14,918
 (39)
Technology and telecommunications 12,284
 7,856
 56
 31,275
 23,193
 35
 8,172
 7,191
 14
Depreciation and amortization 927
 946
 (2) 2,802
 2,691
 4
 4,718
 4,231
 12
                  
Cost of revenue $132,399
 $122,724
 8
 $381,543
 $350,238
 9
 $140,150
 $134,043
 5
Cost of revenue for the ninethree months ended September 30, 2016March 31, 2017 of $381.5$140.2 million increased by 9%5% compared to the ninethree months ended September 30, 2015 ($132.4 million for the third quarter of 2016, an 8%March 31, 2016. The increase compared to the third quarter of 2015). The increases werewas primarily attributable todriven by higher outside fees and services, compensation and benefits costs and technology and telecommunications costs, partially offset by a decreasedecreases in reimbursable expenses. Outside fees and services increased from adue to higher volumevolumes of property preservation referrals and the change in billing discussed in the revenue section above, partially offset for the nine months ended September 30, 2016 by the termination of the Data Access and Services Agreement effective March 31, 2015. Compensation and benefits costs and technology and telecommunications costs increased from our investments to support certain of our growth initiatives.referrals. Reimbursable expenses declined primarily as a result of the change in billing discussed in the revenue section above.
Gross profit decreased to $230.7$64.6 million, representing 41%33% of service revenue, for the ninethree months ended September 30, 2016March 31, 2017 compared to $233.6$69.4 million, representing 47%37% of service revenue, for the ninethree months ended September 30, 2015 (decreased to $72.3 million representing 38% of service revenue for the third quarter of 2016, compared to $86.8 million representing 48% of service revenue for the third quarter of 2015).March 31, 2016. Gross profit as a percentage of service revenue decreased from a change indeclined primarily due to revenue mix as a higher percentage of revenuefrom growth in 2016 was fromthe lower margin property preservation services and declines in other higher compensation and benefits costs and technology and telecommunications costs, as described above. For the nine months ended September 30, 2016, this decrease was partially offset by the March 31, 2015 termination of the Data Access and Services Agreement with Ocwen.margin businesses.

Our margins can vary substantially depending upon service revenue mix.
Selling, General and Administrative Expenses and Income from Operations
SG&A expenses consist of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease) 2017 2016 % Increase (decrease)
                  
Compensation and benefits $1,789
 $1,148
 56
 $7,631
 $3,159
 142
 $5,154
 $5,420
 (5)
Professional services 1,852
 1,278
 45
 8,502
 9,388
 (9) 2,230
 4,009
 (44)
Occupancy related costs 3,486
 2,744
 27
 10,087
 8,147
 24
 5,216
 5,382
 (3)
Amortization of intangible assets 9,542
 7,941
 20
 30,863
 21,158
 46
 8,435
 11,394
 (26)
Depreciation and amortization 750
 614
 22
 2,202
 1,768
 25
 863
 927
 (7)
Marketing costs 9,003
 6,433
 40
 20,598
 16,213
 27
 2,472
 1,970
 25
Other 1,121
 3,241
 (65) 3,236
 9,355
 (65) 4,312
 352
 N/M
                  
Selling, general and administrative expenses $27,543
 $23,399
 18
 $83,119
 $69,188
 20
 $28,682
 $29,454
 (3)
N/M — not meaningful.
SG&A for the ninethree months ended September 30, 2016March 31, 2017 of $83.1$28.7 million increaseddecreased by 20%3% compared to the ninethree months ended September 30, 2015 ($27.5 million for the third quarter of 2016, an 18% increase compared to the third quarter of 2015).March 31, 2016. The increases weredecrease was primarily driven by higherlower amortization of intangible assets, marketing costsdriven by an increase in total projected revenue to be generated by the Homeward and compensationResCap portfolios over the lives of these portfolios (revenue-based amortization) and benefits costs,lower professional services expenses from reduced legal costs. These decreases were partially offset by lower other costs. The increase in marketing costs relates primarily to Owners.com, as we launched our buy side brokerage marketing campaign in 2016. Compensation and benefits costs and occupancy related costs increased primarily due to growth of the sales and marketing organizations to support our revenue and customer diversification initiatives and higher

headcount to support certain of our growth initiatives. The decrease in other costs for the nine months ended September 30, 2016 was primarily due to a $3.0 million favorable loss accrual adjustment forin other SG&A in the three months ended March 31, 2016.
Income from operations decreased to $147.6$35.9 million, representing 26%18% of service revenue, for the ninethree months ended September 30, 2016March 31, 2017 compared to $164.4$39.9 million, representing 33%21% of service revenue, for the ninethree months ended September 30, 2015 (decreased to $44.8 million representing 23%March 31, 2016. The decrease in operating income as a percentage of service revenue for the third quarter of 2016, compared to $63.4 million, representing 35% of service revenue for the third quarter of 2015). The decreases in operating income margin werewas primarily the result of lower gross profit margins from the change in the revenue mix, and higher SG&A expenses, as discussed above.
Financial ServicesReal Estate Market
Revenue
Revenue by service linebusiness unit was as follows:follows for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease) 2017 2016 % Increase (decrease)
                  
Service revenue:        
      
    
Customer relationship management $8,777
 $13,138
 (33) $29,052
 $38,323
 (24)
Asset recovery management 8,789
 8,176
 7
 28,324
 28,654
 (1)
Consumer Real Estate Solutions $709
 $244
 191
Real Estate Investor Solutions 18,480
 23,157
 (20)
Total service revenue 17,566
 21,314
 (18) 57,376
 66,977
 (14) 19,189
 23,401
 (18)
                  
Reimbursable expenses:        
          
Asset recovery management 33
 23
 43
 85
 103
 (17)
Real Estate Investor Solutions 874
 508
 72
Total reimbursable expenses 33
 23
 43
 85
 103
 (17) 874
 508
 72
                  
Total revenue $17,599
 $21,337
 (18) $57,461
 $67,080
 (14) $20,063
 $23,909
 (16)
We recognized service revenue of $57.4$19.2 million for the ninethree months ended September 30, 2016, a 14% decrease compared to the nine months ended September 30, 2015 ($17.6 million for the third quarter of 2016,March 31, 2017, an 18% decrease compared to the third quarterthree months ended March 31, 2016. The decrease was primarily due to lower property preservation referrals and REO sales in the Real Estate Investor Solutions business from Residential’s declining portfolio of 2015).non-performing loans and REO, partially offset by growth in revenue in our buy-renovate-sell program in the Real Estate Investor Solutions business which began operations in the second half of 2016.

Cost of Revenue and Gross Profit (Loss)
Cost of revenue consists of the following for the three months ended March 31:
(in thousands) 2017 2016 % Increase (decrease)
       
Compensation and benefits $9,242
 $5,518
 67
Outside fees and services 9,651
 7,420
 30
Reimbursable expenses 874
 508
 72
Technology and telecommunications 1,722
 841
 105
Depreciation and amortization 654
 171
 282
       
Cost of revenue $22,143
 $14,458
 53
Cost of revenue for the three months ended March 31, 2017 of $22.1 million increased by 53% compared to the three months ended March 31, 2016. The decreases wereincrease in cost of revenue was primarily due to increased outside fees and services in the Real Estate Investor Solutions business from the cost of the real estate sold in connection with our buy-renovate-sell program, partially offset by lower property preservation referrals. In addition, compensation and benefits costs increased in both the Consumer Real Estate Solutions and Real Estate Investor Solutions businesses to support growth of these initiatives.
Gross profit decreased to a gross loss of $2.1 million, representing (11)% of service revenue, for the three months ended March 31, 2017 compared to gross profit of $9.5 million, representing 40% of service revenue, for the three months ended March 31, 2016. Gross profit (loss) as a percentage of service revenue declined primarily as a result of growth of the lower margin buy-renovate-sell program, lower REO sales and increased compensation and benefits costs to support growth of these businesses.
Selling, General and Administrative Expenses and Income (Loss) from Operations
SG&A expenses consist of the following for the three months ended March 31:
(in thousands) 2017 2016 % Increase (decrease)
       
Compensation and benefits $599
 $531
 13
Professional services 323
 392
 (18)
Occupancy related costs 672
 420
 60
Amortization of intangible assets 211
 316
 (33)
Depreciation and amortization 156
 92
 70
Marketing costs 1,724
 4,037
 (57)
Other 640
 386
 66
       
Selling, general and administrative expenses $4,325
 $6,174
 (30)
SG&A for the three months ended March 31, 2017 of $4.3 million decreased by 30% compared to the three months ended March 31, 2016. The decrease was primarily the result of lower marketing costs as a result of initial non-recurring Owners.com market launch costs incurred for the three months ended March 31, 2016.
Income from operations decreased to a loss from operations of $6.4 million, representing (33)% of service revenue, for the three months ended March 31, 2017 compared to income from operations of $3.3 million representing 14% of service revenue, for the three months ended March 31, 2016. The decrease in operating income as a percentage of service revenue was primarily the result of lower gross profit margins, partially offset by lower SG&A expenses, driven by lower marketing costs, as discussed above.

Other Businesses, Corporate and Eliminations
Revenue
Revenue by business unit was as follows for the three months ended March 31:
(in thousands) 2017 2016 % Increase (decrease)
       
Service revenue:  
    
Customer relationship management $7,357
 $10,901
 (33)
Asset recovery management 6,077
 6,282
 (3)
IT infrastructure services 2,243
 5,611
 (60)
Total service revenue 15,677
 22,794
 (31)
       
Reimbursable expenses:      
Asset recovery management 20
 28
 (29)
Total reimbursable expenses 20
 28
 (29)
       
Total revenue $15,697
 $22,822
 (31)
We recognized service revenue of $15.7 million for the three months ended March 31, 2017, a 31% decrease compared to the three months ended March 31, 2016. The decrease was primarily due to lower customer relationship management business as we have severed relationships with and reduced the volume of services provided to certain clients that were not profitable to us and we experienced a reduction in volume from the transition of services from one customer to another. In addition, IT infrastructure services, which are typically billed on a cost plus basis, declined due to the transition of resources supporting Ocwen’s technology infrastructure to Ocwen.
Certain of our Financial Servicesother businesses are impacted by seasonality. Revenue in the asset recovery management business tends to be higher in the first quarter, as borrowers may utilize tax refunds and bonuses to pay debts, and generally declines throughout the remainder of the year.
Cost of Revenue and Gross Profit
Cost of revenue consists of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease) 2017 2016 % Increase (decrease)
                  
Compensation and benefits $10,019
 $11,843
 (15) $31,554
 $34,797
 (9) $11,095
 $15,574
 (29)
Outside fees and services 762
 620
 23
 2,283
 2,050
 11
 873
 651
 34
Reimbursable expenses 33
 23
 43
 85
 103
 (17) 20
 28
 (29)
Technology and telecommunications 1,990
 2,486
 (20) 6,409
 7,726
 (17) 1,457
 1,908
 (24)
Depreciation and amortization 434
 446
 (3) 1,314
 1,382
 (5) 2,215
 2,201
 1
                  
Cost of revenue $13,238
 $15,418
 (14) $41,645
 $46,058
 (10) $15,660
 $20,362
 (23)
Cost of revenue for the ninethree months ended September 30, 2016March 31, 2017 of $41.6$15.7 million decreased by 10%23% compared to the ninethree months ended September 30, 2015 ($13.2 million for the third quarter of 2016, a 14%March 31, 2016. The decrease compared to the third quarter of 2015). The decreases in cost of revenue werewas primarily due to a decrease in compensation and benefits costs andfrom lower technology and

telecommunications costs resulting from the implementation of cost savings initiatives in 2015. In addition, compensation and benefits costs were lower as a result of reduced headcount in the customer relationship management business,service revenue, as discussed above.
Gross profit decreased to $15.8 million, representing 28% of service revenue, for the nine months ended September 30, 2016 compared to $21.0 million, representing 31% of service revenue, for the nine months ended September 30, 2015 (decreased to $4.4 million, representing 25% of service revenue, for the third quarter of 2016 compared to $5.9 million, representing 28% of service revenue, for the third quarter of 2015). Gross profit margins declined as the decrease in customer relationship management revenue exceeded the reduction in expenses. Revenue mix in the asset recovery management business also impacted gross profit margins with higher revenue in the lower margin credit card collections business and lower revenue in the higher margin mortgage charge-off collections business.
Selling, General and Administrative Expenses and Income from Operations
SG&A expenses consist of the following:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease)
             
Compensation and benefits $192
 $302
 (36) $581
 $654
 (11)
Professional services 251
 323
 (22) 565
 962
 (41)
Occupancy related costs 1,529
 1,795
 (15) 4,870
 5,641
 (14)
Amortization of intangible assets 988
 825
 20
 2,762
 2,897
 (5)
Depreciation and amortization 572
 612
 (7) 1,780
 1,826
 (3)
Other 470
 696
 (32) 1,957
 1,876
 4
             
Selling, general and administrative expenses $4,002
 $4,553
 (12) $12,515
 $13,856
 (10)
SG&A for the nine months ended September 30, 2016 of $12.5 million decreased by 10% compared to the nine months ended September 30, 2015 ($4.0 million for the third quarter of 2016, a 12% decrease compared to the third quarter of 2015). The decreases were primarily the result of lower compensation and benefits costs and occupancy related costs due to lower headcount in the customer relationship management business largely attributable to the reasons discussed above and lower professional services expenses driven by a decrease in legal costs.
Income from operations decreased to $3.3 million, representing 6% of service revenue, for the nine months ended September 30, 2016 compared to $7.2 million, representing 11% of service revenue, for the nine months ended September 30, 2015 (decreased to $0.4 million, representing 2% of service revenue, for the third quarter of 2016 compared to $1.4 million, representing 6% of service revenue, for the third quarter of 2015). The decreases in operating income as a percentage of service revenue were primarily the result of lower gross profit margins, partially offset by lower SG&A, as discussed above.
Technology Services
Revenue
Revenue by service line was as follows:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease)
             
Service revenue:  
      
    
Software services $30,917
 $36,403
 (15) $88,076
 $107,614
 (18)
IT infrastructure services 10,627
 15,034
 (29) 32,215
 51,785
 (38)
             
Total revenue $41,544
 $51,437
 (19) $120,291
 $159,399
 (25)
We recognized service revenue of $120.3 million for the nine months ended September 30, 2016, a 25% decrease compared to the nine months ended September 30, 2015 ($41.5 million for the third quarter of 2016, a 19% decrease compared to the third quarter of 2015). The decreases were driven by lower IT infrastructure services due to the implementation of cost reduction initiatives and the transitioning of resources supporting Ocwen’s technology infrastructure to Ocwen, which are generally billed on a cost
plus basis, and a decrease in software services revenue due to lower rates charged to Ocwen for certain technologies and a decline in the number of loans on REALServicing.
For segment presentation purposes, revenue from services provided by Technology Services to our other reportable segments is eliminated in consolidation. This intercompany revenue is included as revenue in the Technology Services segment and as technology and telecommunications costs, a component of cost of revenue and SG&A, in our other reportable segments.
Cost of Revenue and Gross Profit (Loss)
Cost of revenue consists of the following:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease)
             
Compensation and benefits $25,907
 $30,046
 (14) $83,774
 $100,304
 (16)
Outside fees and services 6
 3
 100
 21
 16
 31
Technology and telecommunications 7,387
 8,947
 (17) 23,188
 27,837
 (17)
Depreciation and amortization 5,257
 5,423
 (3) 15,891
 16,408
 (3)
             
Cost of revenue $38,557
 $44,419
 (13) $122,874
 $144,565
 (15)
Cost of revenue for the nine months ended September 30, 2016 of $122.9 million decreased by 15% compared to the nine months ended September 30, 2015 ($38.6 million for the third quarter of 2016, a 13% decrease compared to the third quarter of 2015). The decreases were primarily due to lower compensation and benefits and technology and telecommunications costs driven by the implementation of cost savings initiatives in 2015 and the transition of resources supporting technology infrastructure to Ocwen as part of the infrastructure separation. In addition, compensation and benefits costs for the nine months ended September 30, 2016 and 2015 include $0.6 million and $3.2 million, respectively, of severance expense related to the reduction of staff.
Gross loss was $(2.6) million, representing (2)% of service revenue, for the nine months ended September 30, 2016 compared to gross profit of $14.8 million, representing 9% of service revenue, for the nine months ended September 30, 2015 (gross profit was $3.0 million, representing 7% of service revenue, for the third quarter of 2016 compared to $7.0 million, representing 14% of service revenue, for the third quarter of 2015) as the decline in revenue exceeded the decline in compensation and benefits costs and technology and telecommunications costs.
Selling, General and Administrative Expenses, Other Operating Expenses and Income (Loss) from Operations
SG&A expenses consist of the following:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease)
             
Compensation and benefits $(38) $750
 (105) $1,004
 $2,623
 (62)
Professional services 923
 402
 130
 2,474
 840
 195
Occupancy related costs 2,697
 3,220
 (16) 8,127
 10,349
 (21)
Amortization of intangible assets 935
 1,352
 (31) 2,807
 3,940
 (29)
Depreciation and amortization 872
 594
 47
 2,485
 1,434
 73
Marketing costs 227
 307
 (26) 717
 629
 14
Other 499
 1,003
 (50) 2,499
 2,374
 5
             
Selling, general and administrative expenses $6,115
 $7,628
 (20) $20,113
 $22,189
 (9)
SG&A for the nine months ended September 30, 2016 of $20.1 million decreased by 9% compared to the nine months ended September 30, 2015 ($6.1 million for the third quarter of 2016, a 20% decrease compared to the third quarter of 2015). The decreases were primarily driven by lower occupancy costs related to facility consolidation and relocation during 2015, lower amortization of intangible assets driven by the write-off of certain intangible assets in the fourth quarter of 2015 and lower compensation and benefits from the implementation of cost savings initiatives in 2015, partially offset by an increase in professional services due to higher legal and regulatory costs and higher depreciation and amortization related to the facility consolidations and relocations in 2015.

We recognized a gain in other operating expenses on the change in fair value of the Equator Earn Out of $7.6 million for the nine months ended September 30, 2015. The liability for contingent consideration was reflected at fair value and adjusted each reporting period with the change in fair value recognized in earnings. In 2015, we reached an agreement with the former owners of Equator to extinguish any liability for the Equator Earn Out. In connection with this settlement, we reduced the liability for the Equator Earn Out to $0 and recognized a $7.6 million increase in earnings.
Loss from operations was $(22.7) million, representing (19)% of service revenue, for the nine months ended September 30, 2016 compared to income from operations of $0.2less than $0.1 million, representing less than 1% of service revenue, for the ninethree months ended September 30, 2015 (loss from operations was $(3.1)March 31, 2017 compared to $2.5 million, representing (8)%11% of service revenue, for the third quarter of 2016 compared to loss from operations of $(0.6) million, representing (1)% of service revenue, for the third quarter of 2015). Loss from operationsthree months ended March 31, 2016. Gross profit as a percentage of service revenue increased primarily due todeclined as the decrease in servicecustomer relationship management and IT infrastructure revenue partially offset byexceeded the decreasesreduction in cost of revenueexpenses.
Selling, General and Administrative Expenses, Loss from Operations and Other Expenses, net.
SG&A as discussed above.
in Other Businesses, Corporate Items and Eliminations
Corporate Items and Eliminations include interest expense,SG&A expenses of the customer relationship management, asset recovery management and IT infrastructure services business. It also includes costs related to corporate support functions including executive, finance, law, compliance, human resources, vendor management, risk management, sales and marketing cost not allocated to the business unitsMortgage Market and Real Estate Market segments.
Other income (expense), net includes interest expense and non-operating items. Itgains and losses.
Other Businesses, Corporate and Eliminations also includes eliminations of transactions between the reportable segments.
Selling, General and Administrative Expenses and Other Income (Expense), net
Corporate costsSG&A expenses consist of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2016 2015 % Increase (decrease) 2016 2015 % Increase (decrease) 2017 2016 % Increase (decrease)
                  
Compensation and benefits $12,202
 $11,706
 4
 $33,244
 $33,869
 (2) $6,753
 $8,040
 (16)
Professional services 1,071
 2,005
 (47) 5,992
 7,447
 (20) 1,177
 2,339
 (50)
Occupancy related costs 1,191
 2,049
 (42) 3,701
 6,372
 (42) 4,385
 3,281
 34
Amortization of intangible assets 500
 501
 
Depreciation and amortization 363
 570
 (36) 1,047
 2,128
 (51) 1,402
 1,586
 (12)
Marketing costs 33
 424
 (92) 99
 1,485
 (93) 73
 485
 (85)
Other 1,366
 (996) 237
 1,879
 (1,224) 254
 404
 1,756
 (77)
                  
Selling, general and administrative expenses 16,226
 15,758
 3
 45,962
 50,077
 (8) 14,694
 17,988
 (18)
                  
Total other income (expense), net 6,098
 6,466
 (6) 16,094
 21,843
 (26)
Other income (expense), net (5,093) (6,624) (23)
                  
Total corporate costs $22,324
 $22,224
 
 $62,056
 $71,920
 (14) $9,601
 $11,364
 (18)
SG&A for the ninethree months ended September 30, 2016March 31, 2017 of $46.0$14.7 million decreased by 8%18% compared to the ninethree months ended September 30, 2015 ($16.2 million for the third quarter of 2016, a 3% increase compared to the third quarter of 2015). For the nine months ended September 30, 2016, theMarch 31, 2016. The decrease in SG&A was primarily driven bydue to lower compensation and benefits costs from favorable employee benefit plan accrual adjustments and decreased professional services expenses from lower legal and regulatory costs and occupancy related costs and increased support department allocationscosts.
Loss from operations decreased to $14.7 million for the segments.three months ended March 31, 2017 compared to a loss of $15.5 million for the three months ended March 31, 2016. The decrease in loss from operations was primarily from lower SG&A for the third quarter of 2016 was largely consistent with the third quarter of 2015.costs, partially offset by lower gross profit, as discussed above.
Other income (expense), net primarily includes interest expense and other non-operating gains and losses. Other income (expense), net for the ninethree months ended September 30, 2016March 31, 2017 of $16.1$(5.1) million decreased by 26%23% compared to the ninethree months ended September 30, 2015 ($6.1March 31, 2016. Interest expense was $5.8 million for the third quarter of 2016, a 6% decrease compared to the third quarter of 2015). Interest expense was $18.5 million for the ninethree months ended September 30, 2016,March 31, 2017, a decrease of $2.9$0.7 million compared to the ninethree months ended September 30, 2015 ($6.0 million for the third quarter ofMarch 31, 2016, a decrease of $1.1 million compared to the third quarter of 2015), primarily from the 2016 and 2015 repurchases of our senior secured term loan with an aggregate par value of $100.0 million.
During the nine months ended September 30, 2016, we repurchased portions of our senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million onmillion. In addition, during the early extinguishment of debt (no repurchases in the third quarter of 2016). During the ninethree months ended September 30, 2015,March 31, 2017 we repurchased portionsearned dividends of $0.6 million related to our senior secured term loan with an aggregate par value of $27.0 million at a weighted average discount of 9.8%, recognizing a net gain of $2.0 million on the early extinguishment of debt (repurchased aggregate par value of $11.0 million at a weighted average discount of 11.0%, recognizing a net gain of $0.9 million on the early extinguishment of debt for the third quarter of 2015).
During the nine months ended September 30, 2016, we purchased 4.1 million shares ofinvestments in Residential common stock for $48.2 million, incurred expenses of $3.4 million and earned dividends of $1.0 million related to this investment (no comparative amounts in 2015).
During March 2015, we purchased 1.6 million shares of HLSS common stock in the open market for $30.0 million. On April 6, 2015, HLSS completed the sale of substantially all of its assets to NRZ and adopted a plan of complete liquidation and dissolution. During April 2015, we received liquidating dividends and other dividends from HLSS totaling $20.4 million and we sold all of our 1.6 million shares of HLSS common stock in the open market for $7.7 million. As a result of these transactions, we recognized a net loss of $1.9 million for the nine months ended September 30, 2015 (no comparative amountscomparable amount in 2016) in connection with our investment in HLSS.
Intercompany revenue that is eliminated in consolidation increased for the nine months ended September 30, 2016 and the third quarter of 2016 compared to the similar periods in 2015. These intercompany transactions consisted primarily of IT infrastructure services which are billed on a cost plus basis along with professional services billed by Technology Services. The increase was due to the increase in technology costs related to higher volume of activity primarily in Mortgage Services segment. While the expenses are recognized in the Mortgage Services and Financial Services segments above, the elimination of these expenses is reflected in Corporate Items and Eliminations..
LIQUIDITY AND CAPITAL RESOURCES
Liquidity
Our primary source of liquidity is cash flows from operations. We seek to deploy excess cash generated in a disciplined manner. Principally, we intend to use excess cash to develop and grow complementary services and businesses that we believe will generate attractive margins in line with our core capabilities and strategy. We may also seek to use cash to repurchase and repay our senior secured term loan and, from time to time, repurchase shares of our common stock. We alsoIn addition, we consider and evaluate business acquisitions that may arise from time to time that are aligned with our strategy.
For the ninethree months ended September 30, 2016,March 31, 2017, we used $49.2$1.5 million to repay and repurchase portions of the senior secured term loan and make contractual repayments of the senior secured term loan ($1.5 million for the third quarter of 2016) and $34.3$10.6 million to repurchase shares of our common stock ($14.6 million for the third quarter of 2016).stock.
Senior Secured Term Loan
On November 27, 2012, Altisource Solutions S.à r.l., a wholly-owned subsidiary of Altisource Portfolio Solutions S.A., entered into a senior secured term loan agreement with Bank of America, N.A., as administrative agent, and certain lenders. Altisource Portfolio Solutions S.A. and certain wholly-owned subsidiaries are guarantors of the term loan. We subsequently amended the senior secured term loan agreement to increase the principal amount of the senior secured term loan and, among other changes, re-establish the $200.0 million incremental term loan facility accordion, lower the interest rate, extend the maturity date by approximately one year and increase the maximum amount of Restricted Junior Payments (as defined in the senior secured term loan agreement; other capitalized terms, unless defined herein, are defined in the senior secured term loan agreement). The lenders of the senior secured term loan, as amended, have no obligation to provide any such additional debt under the accordion provision.

As of September 30, 2016, $481.1March 31, 2017, $478.2 million was outstanding under the senior secured term loan agreement, as amended, compared to $536.6$479.7 million as of December 31, 2015.2016.
After giving effect to the third amendment entered into on August 1, 2014, the term loan must be repaid in equal consecutive quarterly principal installments of $1.5 million, which commenced on September 30, 2014, with the balance due at maturity. All amounts outstanding under the senior secured term loan agreement will become due on the earlier of (i) December 9, 2020 and (ii) the date on which the loans are declared to be due and owing by the administrative agent at the request (or with the consent) of the Required Lenders or as otherwise provided in the senior secured term loan agreement upon the occurrence of any event of default under the senior secured term loan agreement. However, if the leverage ratio exceeds 3.00 to 1.00, as calculated in accordance with the provisions of the senior secured term loan agreement, a percentage of cash flows must be used to repay principal (the percentage increases if the leverage ratio exceeds 3.50 to 1.00). No mandatory prepayments were required for the ninethree months ended September 30, 2016.March 31, 2017. The interest rate as of September 30, 2016March 31, 2017 was 4.50%.
During the nine months ended September 30, 2016, we repurchased portions of our senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the early extinguishment of debt (no repurchases in the third quarter of 2016). During the nine months ended September 30, 2015, we repurchased portions of our senior secured term loan with an aggregate par value of $27.0 million at a weighted average discount of 9.8%, recognizing a net gain of $2.0 million on the early extinguishment of debt (repurchased aggregate par value of $11.0

million at a weighted average discount of 11.0%, recognizing a net gain of $0.9 million on the early extinguishment of debt for the third quarter of 2015).
The debt covenants in the senior secured term loan agreement limit, among other things, our ability to incur additional debt, pay dividends and repurchase shares of our common stock. In the event we require additional liquidity, our ability to obtain it may be limited by the senior secured term loan.
Cash Flows
The following table presents our cash flows for the ninethree months ended September 30:March 31:
(in thousands) 2016 2015 % Increase (decrease) 2017 2016 % Increase (decrease)
            
Net income adjusted for non-cash items $115,024
 $145,612
 (21) $30,796
 $43,588
 (29)
Changes in operating assets and liabilities (8,989) (36,461) 75
 (49,155) (14,554) (238)
Net cash flows provided by operating activities 106,035
 109,151
 (3)
Net cash flows (used in) provided by operating activities (18,359) 29,034
 (163)
Net cash flows used in investing activities (74,095) (39,995) (85) (1,944) (35,397) 95
Net cash flows used in financing activities (76,319) (80,370) 5
 (11,893) (13,259) 10
Net decrease in cash and cash equivalents (44,379) (11,214) (296) (32,196) (19,622) (64)
Cash and cash equivalents at the beginning of the period 179,327
 161,361
 11
 149,294
 179,327
 (17)
            
Cash and cash equivalents at the end of the period $134,948
 $150,147
 (10) $117,098
 $159,705
 (27)
Cash Flows from Operating Activities
Cash flows from operating activities generally consist of the cash effects of transactions and events that enter into the determination of net income. For the ninethree months ended September 30, 2016, we generatedMarch 31, 2017, cash flows used in operating activities were $18.4 million compared to cash flows generated from operating activities of $106.0$29.0 million or approximately $0.15 for every dollar of service revenue ($0.15 for every dollar of service revenue for the third quarter of 2016) compared to cash flows from operating activities of $109.2 million, or approximately $0.16 for every dollar of service revenue for the ninethree months ended September 30, 2015 ($0.22 for every dollar of service revenue for the third quarter of 2015).March 31, 2016. The decrease in cash flows from operations for the ninethree months ended September 30, 2016March 31, 2017 compared to the ninethree months ended September 30, 2015March 31, 2016 was principally driven by lowerthe $28.0 million net income, partially offset by an improvement in working capital changes. Changes in working capital were principally driven by higherpayment for the previously accrued litigation settlement, lower collections of accounts receivable, primarily driven by timing and the timing of payment of accounts payable and other accrued expenses, partially offset by higher prepaid expenses and other current assets from our investment in real estate that we are renovating and intend to sell and payments totaling $2.9 million related to deferred purchase consideration for the July 17, 2015 acquisition of CastleLine.lower net income.
Operating cash flows per service revenue dollar can be negatively impacted because of the nature of some of our services.services and the mix of services provided. Certain services are performed immediately following or shortly after the referral, but the collection of the receivable does not occur until a specific event occurs (e.g., the foreclosure is complete, the REO asset is sold, etc.). Furthermore, lower margin services generate lower income and cash flows from operations. In addition, annual incentive compensation bonuses are paid during the first quarter of each year. Consequently, our cash flows from operations may be negatively impacted when comparing one interim period to another.
Cash Flows from Investing Activities
Cash flows from investing activities primarily include capital expenditures, acquisitions of businesses and purchases and sales of available for sale securities. For the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, we used $16.5$1.9 million and $27.7$6.0 million, respectively, for capital expenditures primarily related to investments in the development of certain software applications, IT infrastructure and facility build-outs. The decrease in capital expenditures primarily related to the completion of several software development projects and facility build-outs in 2015, including several office facility relocations.2016. In addition, during the ninethree months ended September 30,March 31, 2016, we purchased 4.12.5 million shares of Residential common stock for $48.2$29.4 million including brokers’ commissions. On July 29, 2016, we acquired Granite for $9.6 million.
During March 2015, we purchased 1.6 million shares of HLSS common stock for $30.0 million, including brokers’ commissions. During the nine months ended September 30, 2015, we received $28.1 million from liquidating dividends and the sale of the HLSS common stock. On July 17, 2015, we acquired CastleLine for $11.2 million of cash at acquisition, excluding cash balances acquired of $1.1 million. Additionally, the acquisition includes $10.5 million of cash payable over four years from the acquisition date and $14.4 million of restricted common stock of the Company.commissions (no comparable amount in 2017).

Cash Flows from Financing Activities
Cash flows from financing activities for the ninethree months ended September 30,March 31, 2017 and 2016 and 2015 includeprimarily included activities associated with share repurchases, debt repurchases and repayments, stock option exercises and payments to non-controlling interests. During the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, we used $34.3$10.6 million and $49.0$11.7 million, respectively, to repurchase our common stock. During each of the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, we used $49.2$1.5 million and $29.1 million, respectively, to repurchase portions of our senior secured term loan and make scheduled repayments of our senior secured term loan. During the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, we received $8.9stock option exercises provided proceeds of $0.8 million and $0.3$0.4 million, respectively, from stock option exercises.respectively. During the ninethree months ended September 30,March 31, 2017 and 2016, and 2015, we distributed $1.6$0.6 million and $2.1$0.4 million, respectively, to non-controlling interests.
Liquidity Requirements after September 30, 2016March 31, 2017
On September 12, 2014, we acquired certain assets and assumed certain liabilities of Mortgage Builder Software, Inc. (“Mortgage Builder”). The Mortgage Builder purchase agreement provides for the payment of up to $7.0 million in potential additional consideration based on Adjusted Revenue (as defined in the purchase agreement). As of September 30, 2016,March 31, 2017, we have recorded $1.5$0.4 million of potential additional consideration related to the Mortgage Builder acquisition. The amount ultimately paid will depend on Mortgage Builder’s Adjusted Revenue in the three consecutive 12-month periods following acquisition.
On November 21, 2014, we acquired certain assets and assumed certain liabilities of Owners Advantage, LLC (“Owners”). The Owners purchase agreement provides for a payment of up to $7.0 million of potential additional consideration based on Adjusted Revenue (as defined in the purchase agreement) earned in the two consecutive 12-month periods following closing. We estimated the fair valuelast of the Owners contingent consideration to be $1.3 million as of September 30, 2016. The amount ultimately paid will depend on Owners’ Adjusted Revenue earned in the twothree consecutive 12-month periods following acquisition.
On July 17, 2015, we acquired CastleLine. A portion of the purchase consideration totaling $10.5 million is payable to the sellers over four years from the acquisition date, including $3.8 million to be paid to certain of the sellers that is contingent on future employment. As of September 30, 2016,March 31, 2017, we have paid $2.9$4.7 million of the $10.5 million that is payable over four years from the acquisition date and $0 of the $3.8 million purchase consideration that is contingent on future employment.
During the fourthsecond quarter of 2016,2017, we expect to distribute $0.4 million to the Lenders One members representing non-controlling interests andinterest, repay $1.5 million of the senior secured term loan.loan and pay $5.4 million of interest expense under the senior secured term loan agreement.
We believe that we will generate sufficient cash flows from operations to fund capital expenditures and required debt and interest payments for the next 12 months.
Contractual Obligations, Commitments and Contingencies
For the ninethree months ended September 30, 2016,March 31, 2017, there were no significant changes to our contractual obligations from those identified in our Form 10-K for the fiscal year ended December 31, 2015,2016, other than those that occur in the normal course of business. See Note 2220 to the condensed consolidated financial statements.
CRITICAL ACCOUNTING POLICIES, ESTIMATES AND RECENT ACCOUNTING PRONOUNCEMENT
We prepare our interim condensed consolidated financial statements in accordance with accounting principles generally accepted in the United States of America. In applying many of these accounting principles, we need to make assumptions, estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expenses in our condensed consolidated financial statements. We base our estimates and judgments on historical experience and other assumptions that we believe are reasonable under the circumstances. These assumptions, estimates and judgments, however, are often subjective. Actual results may be negatively affected based on changing circumstances. If actual amounts are ultimately different from our estimates, the revisions are included in our results of operations for the period in which the actual amounts become known.
Our critical accounting policies are described in the MD&A section of our Form 10-K for the year ended December 31, 20152016 filed with the SEC on March 15, 2016.February 16, 2017. Those policies have not changed during the ninethree months ended September 30, 2016.March 31, 2017.
Recently Adopted and Future Adoption of New Accounting Pronouncements
See Note 1 to the condensed consolidated financial statements for a discussion of the future adoption of new accounting pronouncements.

Item 3. Quantitative and Qualitative Disclosures about Market Risk
Market Risk
Our financial market risk consists primarily of interest rate and foreign currency exchange rate risk.

Interest Rate Risk
As of September 30, 2016,March 31, 2017, the interest rate charged on the senior secured term loan was 4.50%. The interest rate is calculated based on the Adjusted Eurodollar Rate (as defined in the senior secured term loan agreement) with a minimum floor of 1.00% plus 3.50%.
Based on the principal amount outstanding at September 30, 2016,March 31, 2017, a one percentage point increase in the Eurodollar Rate would increase our annual interest expense by approximately $2.5$4.7 million, based on the September 30, 2016March 31, 2017 Adjusted Eurodollar Rate. There would be no change in our annual interest expense if there was a one percentage point decrease in the Eurodollar Rate.
Currency Exchange Risk
We are exposed to currency risk from potential changes in currency values of our non-United States dollar denominated expenses, assets, liabilities and cash flows. Our most significant currency exposure relates to the Indian rupee. Based on expenses incurred in Indian rupees during the ninethree months ended September 30, 2016,March 31, 2017, a one percentage point increase or decrease in value of the Indian rupee in relation to the United States dollar would increase or decrease our annual expenses by approximately $1.1 million.
Item 4. Controls and Procedures
a)Evaluation of Disclosure Controls and Procedures
Management,Our disclosure controls and procedures are designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by us in reports we file or submit under the Exchange Act is accumulated and communicated to our management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.
As of March 31, 2017, an evaluation was conducted under the supervision of and with the participation of our management, including our Chief Executive Officer and our Chief Financial Officer, has evaluatedof the effectiveness of our disclosure controls and procedures (as defined in Rule 13a-15(e) and Rule 15d-15(e) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) as of the end of the period covered by this quarterly report.Act). Based on this evaluation, such evaluation and solely because weofficers have not completed remediation of the previously disclosed material weakness in internal control over financial reporting (see our Annual Report on Form 10-K for the year ended December 31, 2015) related to ineffective controls related to the review of impairment indicators of long-lived assets, including premises and equipment, and the impairment analysis of indefinite-lived assets, primarily goodwill, management concluded that our internal control over financial reporting was notdisclosure controls and procedures were effective as of September 30, 2016. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the annual or interim financial statements will not be prevented or detected on a timely basis.
We are in the process of implementing remediation measures to address the above-described material weakness and enhance the Company’s internal control over financial reporting related to the review of impairment indicators of long-lived assets and the impairment analysis of indefinite-lived assets by taking the following actions:
Review the processes related to the impairment assessment of long-lived and indefinite-lived assets
Enhance review controls relating to the review of impairment indicators of long-lived assets and the impairment analysis of indefinite-lived assets
Test and evaluate the design and operating effectiveness of the control procedures
Assess the effectiveness of the remediation plan
In the third quarter of 2016, we began the process of implementing a remediation plan and intend to complete remediation of the material weakness by DecemberMarch 31, 2016. We believe the remediation measures will strengthen the Company’s internal control over financial reporting related to the review of impairment indicators of long-lived assets and the impairment analysis of indefinite-lived assets and will remediate the material weakness identified. We will continue to monitor the effectiveness of these remediation measures and will make any changes and take such other actions that we deem appropriate given the circumstances. The material weakness will not be considered remediated until these plans have been fully implemented, tested and are operating effectively for a sufficient period of time.2017.
b)Internal Control over Financial Reporting
Other than the steps taken in implementing our remediation plan, thereThere were no changes in our internal control over financial reporting (as defined in the Exchange Act Rules 13a-15(f) and 15d-15(f)) that occurred during the quarter ended September 30, 2016,March 31, 2017, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.


PART II — OTHER INFORMATION
Item 1. Legal Proceedings
From time to time, we are involved in legal and administrative proceedings arising in the course of our business. We record a liability for these matters if an unfavorable outcome is probable and the amount of loss can be reasonably estimated, including expected insurance coverage. For proceedings where the reasonable estimate of loss is a range, we record a best estimate of loss within the range.
On September 8, 2014, the West Palm Beach Firefighters’ Pension Fund filed a putative securities class action suit against Altisource Portfolio Solutions S.A. and certain of its current or former officers and directors in the United States District Court for the Southern District of Florida alleging violations of the Securities Exchange Act of 1934 and Rule 10b-5 with regard to disclosures concerning pricing and transactions with related parties that allegedly inflated Altisource Portfolio Solutions S.A. share prices. The Court subsequently appointed the Pension Fund for the International Union of Painters and Allied Trades District Council 35 and the Annuity Fund for the International Union of Painters and Allied Trades District Council 35 as Lead Plaintiffs. On January 30, 2015, Lead Plaintiffs filed an amended class action complaint which added Ocwen Financial Corporation as a defendant, and seeks a determination that the action may be maintained as a class action on behalf of purchasers of Altisource Portfolio Solutions S.A. securities between April 25, 2013 and December 21, 2014 and an unspecified amount of damages. Altisource Portfolio Solutions S.A. moved to dismiss the suit on March 23, 2015. On September 4, 2015, the Court granted the defendants’ motion to dismiss, finding that the Lead Plaintiffs’ amended complaint failed to state a claim as to any of the defendants, but permitting the Lead Plaintiffs to file another amended complaint. Lead Plaintiffs subsequently filed second and third amended complaints with substantially similar claims and theories. Altisource Portfolio Solutions S.A. moved to dismiss the third amended complaint on October 22, 2015. On December 22, 2015, the Court issued an order dismissing with prejudice all claims against Ocwen Financial Corporation and certain claims against Altisource Portfolio Solutions S.A. and the officer and director defendants, but denying the motion to dismiss as to other claims. On December 19, 2016, the Court granted Lead Plaintiffs leave to file the fourth amended complaint, and Lead Plaintiffs filed the fourth amended complaint on December 28, 2016. On January 6, 2017, Defendants filed a motion to strike certain matters from the fourth amended complaint and a motion to dismiss certain claims pled in the fourth amended complaint. Before the Court ruled on Defendants’ motions, the parties notified the Court on January 19, 2017 of their agreement to settle the action, which is subject to Court approval and other customary terms and conditions described in the settlement stipulation filed with the Court, including rights of the parties to terminate the settlement under certain conditions. On February 10, 2017, the Court entered an order preliminarily approving the settlement, certifying a settlement class, approving the form and content of notice of the settlement to class members, establishing procedures for shareholders to request exclusion from the class or object to the settlement, and setting a hearing for May 30, 2017 to determine whether the settlement should be approved and the case dismissed with prejudice. Under the proposed settlement, Altisource Portfolio Solutions S.A. intendspaid a total of $32 million in cash, $4 million of which was funded by insurance proceeds, to continuea settlement fund to vigorously defend this suit.resolve all claims asserted and which could have been asserted on behalf of investors who purchased or otherwise acquired Altisource Portfolio Solutions S.A. stock between April 25, 2013 and December 21, 2014. The proposed settlement provides that Altisource Portfolio Solutions S.A. and the officer and director defendants deny all claims of wrongdoing or liability.
On February 11, 2015, W.A. Sokolowski, an alleged shareholder of Ocwen Financial Corporation, filed an amended shareholder derivative complaint in the United States District Court for the Southern District of Florida against Ocwen Financial Corporation (as a nominal defendant), certain of its current or former officers and directors, Altisource Portfolio Solutions S.A. and other companies. The suit seeks recovery of an unspecified amount of damages for alleged breaches of fiduciary duty by Ocwen Financial Corporation’s officers and directors, which were allegedly aided and abetted by Altisource Portfolio Solutions S.A. and other defendants. Altisource Portfolio Solutions S.A. filed a motion to dismiss the complaint on November 9, 2015. While that motion was pending, additional lawsuits alleging similar claims for alleged breaches of fiduciary duties by current or former Ocwen Financial Corporation officers and directors were filed in or transferred to the Court. The Court subsequently consolidated these actions and denied Altisource Portfolio Solutions S.A.’s motion to dismiss the Sokolowski complaint without prejudice to re-file following appointment of lead counsel for the consolidated action and the filing or designation of an operative complaint. Lead counsel for plaintiffs filed their Consolidated Verified Shareholder Derivative Complaint (the “Consolidated Complaint”) on March 8, 2016. The Consolidated Complaint alleges claims that Altisource Portfolio Solutions S.A., its subsidiary Beltline Road Insurance Agency, Inc. and other defendants aided and abetted alleged breaches of fiduciary duties by Ocwen Financial Corporation officers and directors and/or were unjustly enriched in connection with business dealings with Ocwen Financial Corporation. The Consolidated Complaint also seeks contribution from Altisource Portfolio Solutions S.A., its subsidiary Beltline Road Insurance Agency, Inc. and other defendants for amounts Ocwen Financial Corporation paid in connection with a settlement with the New York State Department of Financial Services. Altisource Portfolio Solutions S.A. and Beltline Road Insurance Agency, Inc. filed motions to dismiss the Consolidated Complaint on May 13, 2016. On October 13, 2016, and intend to vigorously defend the lawsuit. The Court disclosed that the parties reached a settlement inat a settlement conference on October 13, 2016. The Court docket providesheld that a Stipulation of Settlement is due on or before November 18, 2016, andsame day. Following a Final Approval Hearing will be held before the Court on January 18, 2017.2017, the Court granted final approval of the settlement and entered a judgment dismissing the action with prejudice. Neither Altisource Portfolio

Solutions S.A. nor Beltline Road Insurance Agency, Inc. made any monetary contribution to the settlement, and both Altisource Portfolio Solutions S.A. and Beltline Road Insurance Agency, Inc. deny all claims of wrongdoing or liability in connection with the Sokolowski action.
On March 26, 2015, Robert Moncavage, an alleged shareholder of Ocwen Financial Corporation, filed an amended shareholder derivative complaint in the Circuit Court of the Fifteenth Judicial Circuit in and for Palm Beach County, Florida against Ocwen Financial Corporation (as a nominal defendant), certain of its current or former officers and directors, Altisource Portfolio Solutions S.A. and other companies. The suit seeks recovery of an unspecified amount of damages for alleged breaches of fiduciary duties by the current or former Ocwen Financial Corporation officers and directors, which were allegedly aided and abetted by Altisource Portfolio Solutions S.A. and other defendants. On November 9, 2015, the Court entered an order staying all proceedings in the case pending further order of the Court. IfThe judgment entered in connection with the litigation proceeds,Sokolowski action discussed above bars further prosecution of all claims asserted, or that could have been asserted, in this action based on the facts, events, conduct, and transactions alleged, all of which were released as part of the Sokolowski settlement. On February 9, 2017, the plaintiff filed a notice of voluntary dismissal without prejudice and submitted a proposed order to the Court asking it to approve the dismissal of plaintiff’s claims against all defendants. On March 1, 2017, the Court entered an order dismissing the action without prejudice. Altisource Portfolio Solutions S.A. intends to vigorously defend the lawsuit and to move to dismissdenies all claims against it.

Altisource is unable to predictof wrongdoing or liability in connection with the outcomes of these lawsuits or reasonably estimate the potential loss, if any, arising from the suits, given that the motion to dismiss in the second case has not been adjudicated, a stay has been entered in the third case and significant legal and factual issues remain to be determined in all three cases.Moncavage action.
In addition to the matters referenced above, we are involved in legal actions in the course of our business, some of which seek monetary damages. We do not believe that the outcome of these proceedings, both individually and in the aggregate, will have a material impact on our financial condition, results of operations or cash flows.
Regulatory Matters
Periodically, we are subject to audits, examinations and investigations by federal, state and local governmental authorities and receive subpoenas, civil investigative demands or other requests for information from such governmental authorities in connection with their regulatory or investigative authority. We are currently responding to such inquiries from governmental authorities relating to certain aspects of our business. We believe it is premature to predict the potential outcome or to estimate any potential financial impact in connection with these inquiries.
As previously disclosed, Altisource received a Notice and Opportunity to Respond and Advise (“NORA”) letter on November 10, 2016 from the Consumer Financial Protection Bureau (“CFPB”) indicating that the CFPB is considering a potential enforcement action against Altisource relating to an alleged violation of federal law that primarily concerns certain technology services provided to Ocwen. The NORA letter provides the recipient an opportunity to present its positions to the CFPB before an enforcement action is recommended or commenced. On December 15, 2016, we provided a written response to the NORA letter setting forth the legal, policy and factual reasons why we believe an enforcement action is not warranted. We are committed to resolving any potential concerns of the CFPB. If the CFPB were to bring an enforcement action against us, the resolution of such action could have a material adverse impact on our business, reputation, financial condition and results of operations. However, we believe it is premature to predict the potential outcome or to estimate any potential financial impact in connection with any potential CFPB enforcement action that may be under consideration.
Item 1A. Risk Factors
As of the date of this filing, there have been no material changes in our risk factors from those disclosed in Part I, Item 1A, of our Form 10-K for the year ended December 31, 20152016 filed with the SEC on March 15, 2016.February 16, 2017.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
The following table presents information related to our repurchases of our equity securities during the three months ended September 30, 2016:March 31, 2017:
Period 
Total number of shares purchased(1)
 Weighted average price paid per share 
Total number of shares purchased as part of publicly announced plans or programs(2)
 
Maximum number of shares that may yet be purchased under the plans or programs(2)
         
Common stock:        
July 1 – 31, 2016 43,880
 $25.15
 43,880
 4,476,277
August 1 – 31, 2016 396,950
 28.38
 396,950
 4,079,327
September 1 – 30, 2016 66,860
 32.77
 66,860
 4,012,467
         
  507,690
 $28.68
 507,690
 4,012,467
Period 
Total number of shares purchased(1)
 Weighted average price paid per share 
Total number of shares purchased as part of publicly announced plans or programs(2)
 
Maximum number of shares that may yet be purchased under the plans or programs(2)
         
Common stock:        
January 1 – 31, 2017 
 $
 
 3,881,987
February 1 – 28, 2017 164,100
 23.06
 164,100
 3,717,887
March 1 – 31, 2017 257,289
 26.40
 257,289
 3,460,598
         
  421,389
 $25.10
 421,389
 3,460,598
                                                              
(1) 
May include shares withheld from employees to satisfy tax withholding obligations that arose from the exercise of stock options.
(2) 
On May 18, 2016, our shareholders authorized a new share repurchase program that replaces the prior program and authorizes us to purchase up to 4.6 million shares of our common stock in the open market.




Item 6. Exhibits

*10.1
Form of Non-Qualified Stock Option Award Agreement between the Company and Gregory J. Ritts, dated as of August 29, 2016
*10.2Non-Qualified(2017 Performance-Based Stock Option Award Agreement between the Company and Vivek Bhandari, dated as of August 29, 2016
10.3Form of Director Restricted Share Award AgreementOptions) (incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed on August 24, 2016)April 13, 2017)
   
10.210.4
Amendment and WaiverForm of Non-Qualified Stock Option Award Agreement dated September 30, 2016 between Altisource Solutions S.à r.l. and Altisource Residential Corporation(Service Revenue Stock Options) (incorporated by reference to Exhibit 10.110.2 of the Company’s Form 8-K filed on October 3, 2016)April 13, 2017)
   
*10.3
Form of Restricted Stock Award Agreement (2017 Performance-Based Restricted Shares) (incorporated by reference to Exhibit 10.3 of the Company’s Form 8-K filed on April 13, 2017)
10.4
Form of Restricted Stock Award Agreement (Service-Based Restricted Shares) (incorporated by reference to Exhibit 10.4 of the Company’s Form 8-K filed on April 13, 2017)
31.1
*Section 302 Certification of the Chief Executive Officer pursuant to Exchange Act Rule 13a-14(a)
   
*31.231.2
*Section 302 Certification of the Chief Financial Officer pursuant to Exchange Act Rule 13a-14(a)
   
*32.132.1
*Certification by the Chief Executive Officer and Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
   
*101101
*Pursuant to Rule 405 of Regulation S-T, the following financial information from the Company’s Quarterly Report on Form 10-Q for the period ended September 30, 2016March 31, 2017 is formatted in XBRL interactive data files: (i) Condensed Consolidated Balance Sheets at September 30, 2016March 31, 2017 and December 31, 2015;2016; (ii) Condensed Consolidated Statements of Operations and Comprehensive Income for the three and nine months ended September 30, 2016March 31, 2017 and 2015;2016; (iii) Condensed Consolidated Statements of Equity for the ninethree months ended September 30, 2016March 31, 2017 and 2015;2016; (iv) Condensed Consolidated Statements of Cash Flows for the ninethree months ended September 30, 2016March 31, 2017 and 2015;2016; and (v) Notes to Condensed Consolidated Financial Statements.
   

Denotes a management contract or compensatory arrangement
*
Filed herewith






SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


  ALTISOURCE PORTFOLIO SOLUTIONS S.A.
  (Registrant)
    
Date:OctoberApril 27, 20162017By:/s/ Michelle D. Esterman
   Michelle D. Esterman
   Chief Financial Officer
   (On behalf of the Registrant and as its Principal Financial Officer)






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