UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
FORM 10-Q
 
þQUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2017March 31, 2018
OR
oTRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
Commission File Number: 1-34354
 
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
(Exact name of Registrant as specified in its Charter)
 
Luxembourg98-0554932
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)

40, avenue Monterey
L-2163 Luxembourg
Grand Duchy of Luxembourg
(Address of principal executive offices) (Zip Code)

(352) 24 69 79 00
(Registrant’s telephone number)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ  No o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes þ  No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company or an emerging growth company (as defined in Rule 12b-2 of the Exchange Act):
Large accelerated filer þo
Accelerated filer oþ
Non-accelerated filer o (Do not check if a smaller reporting company)
Smaller reporting company o
 
Emerging growth company o
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided by Section 13(a) of the Exchange Act. o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o  No þ

As of OctoberApril 20, 2017,2018, there were 17,904,73917,204,646 outstanding shares of the registrant’s shares of beneficial interest (excluding 7,508,0098,208,102 shares held as treasury stock).
 

Table of Contents

ALTISOURCE PORTFOLIO SOLUTIONS S.A.

FORM 10-Q

   Page
 
    
  
  
  
  
  
  
    
 
    
 
    
 
    
 
    
 
    
 
    
 
    
 
    


PART I — FINANCIAL INFORMATION

Item 1. Interim Condensed Consolidated Financial Statements (Unaudited)

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands, except per share data)
September 30,
2017
 December 31,
2016
March 31,
2018
 December 31,
2017
      
ASSETS
Current assets:      
Cash and cash equivalents$114,123
 $149,294
$84,850
 $105,006
Available for sale securities46,044
 45,754
Investment in equity securities41,652
 49,153
Accounts receivable, net63,177
 87,821
50,839
 52,740
Prepaid expenses and other current assets59,880
 42,608
73,955
 64,742
Total current assets283,224
 325,477
251,296
 271,641
      
Premises and equipment, net80,823
 103,473
65,585
 73,273
Goodwill86,283
 86,283
86,283
 86,283
Intangible assets, net128,289
 155,432
112,918
 120,065
Deferred tax assets, net7,214
 7,292
305,679
 303,707
Other assets10,568
 11,255
10,012
 10,195
      
Total assets$596,401
 $689,212
$831,773
 $865,164
      
LIABILITIES AND EQUITY
Current liabilities:      
Accounts payable and accrued expenses$83,352
 $83,135
$66,475
 $84,400
Accrued litigation settlement
 32,000
Current portion of long-term debt5,945
 5,945
5,945
 5,945
Deferred revenue9,746
 8,797
15,489
 9,802
Other current liabilities10,982
 19,061
6,651
 9,414
Total current liabilities110,025
 148,938
94,560
 109,561
      
Long-term debt, less current portion414,431
 467,600
401,716
 403,336
Other non-current liabilities7,796
 10,480
15,415
 12,282
      
Commitments, contingencies and regulatory matters (Note 20)

 

Commitments, contingencies and regulatory matters (Note 19)

 

      
Equity:      
Common stock ($1.00 par value; 100,000 shares authorized, 25,413 issued and 17,905 outstanding as of September 30, 2017; 25,413 shares authorized and issued and 18,774 outstanding as of December 31, 2016)25,413
 25,413
Common stock ($1.00 par value; 100,000 shares authorized, 25,413 issued and 17,343 outstanding as of March 31, 2018; 100,000 shares authorized, 25,413 shares issued and 17,418 outstanding as of December 31, 2017)25,413
 25,413
Additional paid-in capital111,457
 107,288
114,676
 112,475
Retained earnings342,111
 333,786
600,253
 626,600
Accumulated other comprehensive loss(1,533) (1,745)
Treasury stock, at cost (7,508 shares as of September 30, 2017 and 6,639 shares as of December 31, 2016)(414,668) (403,953)
Accumulated other comprehensive income
 733
Treasury stock, at cost (8,070 shares as of March 31, 2018 and 7,995 shares as of December 31, 2017)(421,486) (426,609)
Altisource equity62,780
 60,789
318,856
 338,612
      
Non-controlling interests1,369
 1,405
1,226
 1,373
Total equity64,149
 62,194
320,082
 339,985
      
Total liabilities and equity$596,401
 $689,212
$831,773
 $865,164

See accompanying notes to condensed consolidated financial statements.

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME
(in thousands, except per share data)
 Three months ended
 September 30,
 Nine months ended
 September 30,
 Three months ended
 March 31,
 2017 2016 2017 2016 2018 2017
            
Revenue $234,979
 $252,745
 $726,147
 $758,676
 $197,438
 $240,483
Cost of revenue 174,898
 174,002
 538,244
 517,236
 147,194
 177,953
            
Gross profit 60,081
 78,743
 187,903
 241,440
 50,244
 62,530
Selling, general and administrative expenses 46,622
 53,886
 146,793
 161,709
 43,124
 47,701
            
Income from operations 13,459
 24,857
 41,110
 79,731
 7,120
 14,829
Other income (expense), net:            
Interest expense (5,599) (5,952) (16,862) (18,481) (5,863) (5,798)
Unrealized loss on investment in equity securities (Note 3) (7,501) 
Other income (expense), net 2,497
 (109) 8,015
 2,608
 1,272
 715
Total other income (expense), net (3,102) (6,061) (8,847) (15,873) (12,092) (5,083)
            
Income before income taxes and non-controlling interests 10,357
 18,796
 32,263
 63,858
Income tax provision (2,591) (7,324) (7,615) (12,808)
(Loss) income before income taxes and non-controlling interests (4,972) 9,746
Income tax benefit (provision) 1,365
 (2,586)
            
Net income 7,766
 11,472
 24,648
 51,050
Net (loss) income (3,607) 7,160
Net income attributable to non-controlling interests (805) (883) (2,107) (1,973) (525) (615)
            
Net income attributable to Altisource $6,961
 $10,589
 $22,541
 $49,077
Net (loss) income attributable to Altisource $(4,132) $6,545
            
Earnings per share:        
(Loss) earnings per share:    
Basic $0.39
 $0.57
 $1.23
 $2.63
 $(0.24) $0.35
Diluted $0.38
 $0.54
 $1.20
 $2.49
 $(0.24) $0.34
            
Weighted average shares outstanding:            
Basic 18,023
 18,715
 18,337
 18,669
 17,378
 18,662
Diluted 18,429
 19,568
 18,854
 19,738
 17,378
 19,304
            
Comprehensive income:        
Net income $7,766
 $11,472
 $24,648
 $51,050
Other comprehensive income (loss), net of tax:        
Unrealized gain (loss) on securities, net of income tax benefit (provision) of $2,054, $(2,070), $(78), $889, respectively (5,530) 5,016
 212
 (2,156)
Comprehensive (loss) income:    
Net (loss) income $(3,607) $7,160
Other comprehensive income, net of tax:    
Reclassification of unrealized gain on investment in equity securities, net of
income tax provision of $200, to retained earnings from the cumulative
effect of an accounting change (Note 1)
 (733) 
Unrealized gain on investment in equity securities, net of income tax
provision of $4,725
 
 12,723
            
Comprehensive income, net of tax 2,236
 16,488
 24,860
 48,894
Comprehensive (loss) income, net of tax (4,340) 19,883
Comprehensive income attributable to non-controlling interests (805) (883) (2,107) (1,973) (525) (615)
            
Comprehensive income attributable to Altisource $1,431
 $15,605
 $22,753
 $46,921
Comprehensive (loss) income attributable to Altisource $(4,865) $19,268

See accompanying notes to condensed consolidated financial statements.

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
CONDENSED CONSOLIDATED STATEMENTS OF EQUITY
(in thousands)
Altisource Equity    Altisource Equity    
Common stock Additional paid-in capital Retained earnings Accumulated other comprehensive income (loss) Treasury stock, at cost Non-controlling interests TotalCommon stock Additional paid-in capital Retained earnings Accumulated other comprehensive income (loss) Treasury stock, at cost Non-controlling interests Total
Shares              Shares              
                              
Balance, December 31, 201525,413
 $25,413
 $96,321
 $369,270
 $
 $(440,026) $1,292
 $52,270
Comprehensive income:               
Net income
 
 
 49,077
 
 
 1,973
 51,050
Other comprehensive loss, net of tax
 
 
 
 (2,156) 
 
 (2,156)
Distributions to non-controlling interest holders
 
 
 
 
 
 (1,637) (1,637)
Share-based compensation expense
 
 4,692
 
 
 
 
 4,692
Exercise of stock options and issuance of restricted shares
 
 
 (58,912) 
 67,788
 
 8,876
Repurchase of shares
 
 
 
 
 (34,321) 
 (34,321)
Balance, December 31, 201625,413
 $25,413
 $107,288
 $333,786
 $(1,745) $(403,953) $1,405
 $62,194
                              
Balance, September 30, 201625,413
 $25,413
 $101,013
 $359,435
 $(2,156) $(406,559) $1,628
 $78,774
               
Balance, December 31, 201625,413
 $25,413
 $107,288
 $333,786
 $(1,745) $(403,953) $1,405
 $62,194
Comprehensive income:                              
Net income
 
 
 22,541
 
 
 2,107
 24,648

 
 
 6,545
 
 
 615
 7,160
Other comprehensive income, net of tax
 
 
 
 212
 
 
 212

 
 
 
 12,723
 
 
 12,723
Distributions to non-controlling interest holders
 
 
 
 
 
 (2,143) (2,143)
 
 
 
 
 
 (569) (569)
Share-based compensation expense
 
 3,237
 
 
 
 
 3,237

 
 695
 
 
 
 
 695
Cumulative effect of an accounting change (Note 1)
 
 932
 (932) 
 
 
 
Exercise of stock options and issuance of restricted shares
 
 
 (11,787) 
 13,871
 
 2,084
Treasury shares withheld for the payment of tax on restricted share issuances
 
 
 (1,497) 
 409
 
 (1,088)
Cumulative effect of an accounting change (Note 13)
 
 932
 (932) 
 
 
 
Exercise of stock options
 
 
 (2,872) 
 3,624
 
 752
Repurchase of shares
 
 
 
 
 (24,995) 
 (24,995)
 
 
 
 
 (10,590) 
 (10,590)
                              
Balance, September 30, 201725,413
 $25,413
 $111,457
 $342,111
 $(1,533) $(414,668) $1,369
 $64,149
Balance, March 31, 201725,413
 $25,413
 $108,915
 $336,527
 $10,978
 $(410,919) $1,451
 $72,365
               
Balance, December 31, 201725,413
 $25,413
 $112,475
 $626,600
 $733
 $(426,609) $1,373
 $339,985
               
Net (loss) income
 
 
 (4,132) 
 
 525
 (3,607)
Distributions to non-controlling interest holders
 
 
 
 
 
 (672) (672)
Share-based compensation expense
 
 2,201
 
 
 
 
 2,201
Cumulative effect of accounting changes (Note 1)

 
 
 (9,715) (733) 
 
 (10,448)
Exercise of stock options and issuance of restricted shares
 
 
 (12,500) 
 15,117
 
 2,617
Repurchase of shares
 
 
 
 
 (9,994) 
 (9,994)
               
Balance, March 31, 201825,413
 $25,413
 $114,676
 $600,253
 $
 $(421,486) $1,226
 $320,082

See accompanying notes to condensed consolidated financial statements.

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
thousands)
Nine months ended
 September 30,
Three months ended
 March 31,
2017 20162018 2017
      
Cash flows from operating activities: 
  
 
  
Net income$24,648
 $51,050
Adjustments to reconcile net income to net cash provided by operating activities: 
  
Net (loss) income$(3,607) $7,160
Adjustments to reconcile net (loss) income to net cash used in operating activities:
 
  
Depreciation and amortization27,411
 27,521
8,721
 10,008
Amortization of intangible assets27,143
 36,432
7,147
 9,146
Change in the fair value of acquisition related contingent consideration24
 (1,174)
 8
Unrealized loss on investment in equity securities7,501
 
Share-based compensation expense3,237
 4,692
2,201
 695
Bad debt expense3,101
 763
724
 1,903
Gain on early extinguishment of debt(5,419) (5,464)
Amortization of debt discount225
 307
89
 105
Amortization of debt issuance costs625
 850
273
 291
Deferred income taxes
 17
(1,972) 
Loss on disposal of fixed assets2,776
 30
489
 1,480
Changes in operating assets and liabilities: 
  
 
  
Accounts receivable21,543
 3,505
2,289
 2,880
Prepaid expenses and other current assets(17,272) (10,167)(9,213) (4,749)
Other assets760
 496
481
 (374)
Accounts payable and accrued expenses165
 7,005
(18,189) (10,177)
Other current and non-current liabilities(41,838) (9,828)(5,503) (36,735)
Net cash provided by operating activities47,129
 106,035
Net cash used in operating activities(8,569) (18,359)
      
Cash flows from investing activities: 
  
 
  
Additions to premises and equipment(7,485) (16,525)(1,258) (1,944)
Acquisition of businesses, net of cash acquired
 (9,617)
Purchase of available for sale securities
 (48,219)
Change in restricted cash(73) 
Other investing activities
 266
Net cash used in investing activities(7,558) (74,095)(1,258) (1,944)
      
Cash flows from financing activities: 
  
 
  
Repayment and repurchases of long-term debt(48,600) (49,237)
Repayment of long-term debt(1,486) (1,486)
Debt issuance costs(496) 
Proceeds from stock option exercises2,084
 8,876
2,617
 752
Purchase of treasury shares(24,995) (34,321)(9,994) (10,590)
Distributions to non-controlling interests(2,143) (1,637)(672) (569)
Payment of tax withholding on issuance of restricted shares(1,088) 
Net cash used in financing activities(74,742) (76,319)(10,031) (11,893)
      
Net decrease in cash and cash equivalents(35,171) (44,379)
Cash and cash equivalents at the beginning of the period149,294
 179,327
Net decrease in cash, cash equivalents and restricted cash(19,858) (32,196)
Cash, cash equivalents and restricted cash at the beginning of the period108,843
 153,421
      
Cash and cash equivalents at the end of the period$114,123
 $134,948
Cash, cash equivalents and restricted cash at the end of the period$88,985
 $121,225
      
Supplemental cash flow information: 
  
 
  
Interest paid$16,203
 $17,244
$5,269
 $5,456
Income taxes paid, net15,445
 14,178
946
 6,515
      
Non-cash investing and financing activities: 
  
 
  
Increase in payables for purchases of premises and equipment$52
 $2,458
$264
 $2,094
See accompanying notes to condensed consolidated financial statements.

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements
NOTE 1 — ORGANIZATION AND BASIS OF PRESENTATION
Description of Business
Altisource Portfolio Solutions S.A., together with its subsidiaries (which may be referred to as “Altisource,” the “Company,” “we,” “us” or “our”), is an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative services and technologies, Altisource helps solve the demands of the ever-changing market.markets we serve.
Altisource Portfolio Solutions S.A. is organized under the laws of Luxembourg and isWe are publicly traded on the NASDAQ Global Select Market under the symbol “ASPS.” We are organized under the laws of the Grand Duchy of Luxembourg.
Basis of Accounting and Presentation
The unaudited interim condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial information and with the instructions to Form 10-Q and Article 10 of Securities and Exchange Commission (“SEC”) Regulation S-X. Accordingly, these financial statements do not include all of the information and footnotes required by GAAP for complete consolidated financial statements. In the opinion of management, the interim data includes all normal recurring adjustments considered necessary to fairly state the results for the interim periods presented. The preparation of interim condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our interim condensed consolidated financial statements, as well as the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Intercompany transactions and accounts have been eliminated in consolidation.
Effective January 1, 2017, our reportable segments changed as a result of changes in our internal organization, which changed the way our Chief Executive Officer (our chief operating decision maker) manages our businesses, allocates resources and evaluates performance. We now report our operations through two new reportable segments: Mortgage Market and Real Estate Market. In addition, we report Other Businesses, Corporate and Eliminations separately. Prior to the January 1, 2017 change in reportable segments, our reportable segments were Mortgage Services, Financial Services and Technology Services. Prior Certain prior year comparable period segment disclosuresamounts have been restatedreclassified to conform to the current year presentation. See Note 21 for a description of our business segments.
Altisource consolidates Best Partners Mortgage Cooperative, Inc., which is managed by The Mortgage Partnership of America, L.L.C. (“MPA”), a wholly-owned subsidiary of Altisource. Best Partners Mortgage Cooperative, Inc. is a mortgage cooperative doing business as Lenders One® (“Lenders One”). MPA provides services to Lenders One under a management agreement that ends on December 31, 2025 (with renewals for three successive five-year periods at MPA’s option).
The management agreement between MPA and Lenders One, pursuant to which MPA is the management company, represents a variable interest in a variable interest entity. MPA is the primary beneficiary of Lenders One as it has the power to direct the activities that most significantly impact the cooperative’s economic performance and the right to receive benefits from the cooperative. As a result, Lenders One is presented in the accompanying condensed consolidated financial statements on a consolidated basis and the interests of the members are reflected as non-controlling interests. As of September 30,March 31, 2018, Lenders One had total assets of $4.8 million and total liabilities of $3.2 million. As of December 31, 2017, Lenders One had total assets of $4.6 million and total liabilities of $2.0 million. As of December 31, 2016, Lenders One had total assets of $3.8 million and total liabilities of $1.5$3.1 million.
These interim condensed consolidated financial statements should be read in conjunction with the Company’s Annual Report on Form 10-K for the year ended December 31, 2016,2017, as filed with the SEC on February 16, 2017.22, 2018.
Fair Value Measurements
Fair value is defined as an exit price, representing the amount that would be received for an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The three-tier hierarchy for inputs used in measuring fair value, which prioritizes the inputs used in the methodologies of measuring fair value for assets and liabilities, is as follows:
Level 1Quoted prices in active markets for identical assets and liabilities
Level 2 Observable inputs other than quoted prices included in Level 1
Level 3 Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of assets or liabilities
Table of Content
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Financial assets and financial liabilities are classified based on the lowest level of input that is significant to the fair value measurements. Our assessment of the significance of a particular input to the fair value measurements requires judgment and may affect the valuation of the assets and liabilities being measured and their placement within the fair value hierarchy.
Table of Content
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Recently Adopted Accounting PronouncementPronouncements
Revenue from Contracts with Customers
TheIn May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-09, Compensation - Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting, became effective on January 1, 2017. This standard simplifies several aspects of the accounting for share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities and classification on the statement of cash flows. The standard requires companies to recognize all award-related excess tax benefits and tax deficiencies in the income statement, classify any excess tax benefits as an operating activity in the statement of cash flows, limit tax withholding up to the maximum statutory tax rates in order to continue to apply equity accounting rules and classify cash paid by employers when directly withholding shares for tax withholding purposes as an investing activity in the statement of cash flows. The standard also provides companies with the option of estimating forfeitures or recognizing forfeitures as they occur. In connection with the adoption of this standard, the Company made an accounting policy election to account for forfeitures in compensation expense as they occur, rather than continuing to apply the Company’s previous policy of estimating forfeitures. This policy election resulted in a cumulative effect adjustment of $0.9 million to retained earnings and additional paid-in capital as of January 1, 2017 using the modified retrospective transition method. There were no other significant impacts of the adoption of this standard on the Company’s results of operations and financial position.
Future Adoption of New Accounting Pronouncements
In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606)and during 2016, the FASB issued additional guidance providing clarifications and corrections, including: ASU No. 2016-08, Revenue from Contracts with Customers (Topic 606): Principal versus Agent Considerations (Reporting Revenue Gross versus Net), ASU No. 2016-10, Revenue from Contracts with Customers (Topic 606): Identifying Performance Obligations and Licensing, ASU No. 2016-12, Revenue from Contracts with Customers (Topic 606): Narrow-Scope Improvements and Practical Expedients, andASU No. 2016-20, Technical Corrections and Improvements to Topic 606, Revenue from Contracts with Customers (collectively “Topic 606”). This standardTopic 606 establishes a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers and supersedes most currentprior revenue recognition guidance. The core principle of thisThis new standard isrequires that an entity should recognize revenue to depictfor the transfer of promised goods or services to customersa customer in an amount that reflects the consideration to whichthat the entity expects to be entitledreceive and consistent with the delivery of the performance obligation described in exchange for those goods or services. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. the underlying contract with the customer.
The Company plans to adopt ASU No. 2014-09 retrospectively withadopted Topic 606 effective January 1, 2018 using the cumulative effect method. As a result of initially applying the new standard recognized on the date of the initial application. The new standard will be effective forthis adoption, the Company onrecognized an $11.2 million increase in deferred revenue, a $1.1 million increase in unbilled accounts receivable, a $0.3 million increase in other current liabilities and a $10.4 million decrease in retained earnings as of January 1, 2018. BasedBecause the Company adopted Topic 606 retrospectively with a cumulative effect as of January 1, 2018, the comparative results as of December 31, 2017 and for the three months ended March 31, 2017 have not been restated and continue to be reported under Accounting Standards Codification Topic 605, Revenue Recognition and SEC Staff Accounting Bulletin Topic 13, Revenue Recognition. The details of the significant changes and quantitative impact of the adoption of Topic 606 are described below. Also see Note 14 for additional information on revenues, including disaggregation of revenue and contract balances.
As a result of the adoption of Topic 606, the Company’s accounting policy for revenue recognition is as follows:
We recognize revenue from the services we provide in accordance with the 5-step process outlined in Topic 606. We recognize revenue when we satisfy a performance obligation by transferring control of a product or service to a customer in an amount that reflects the consideration that we expect to receive. This revenue can be recognized at a point in time or over time. We invoice customers based on our contractual arrangements with each customer, which may not be consistent with the period that revenues are recognized. When there is a timing difference between when we invoice customers and when revenues are recognized, we record either a contract asset (unbilled accounts receivable) or a contract liability (deferred revenue or other current liabilities), as appropriate. A description of our principal revenue generating activities by reportable segment are as follows:
Mortgage Market
For the majority of the services we provide, we recognize transactional revenue when the service is provided.
For loan servicing technologies, we recognize revenue based on the Company’s analysisnumber of all sourcesloans on the system, on a per-transaction basis or over the estimated average number of months the loans and real estate owned (“REO”) are on the platform, as applicable. We generally recognize revenue for professional services relating to loan servicing technologies over the contract period. For our loan origination system, we generally recognize revenue over the contract term, beginning on the commencement date of each contract. For foreclosure trustee services, we recognize revenue over the period during which we perform the related services, with full recognition upon completion and/or recording the related foreclosure deed. For loan disbursement processing services, we recognize revenue over the period during which we perform the processing services with full recognition upon completion of the disbursements. We use judgment to determine the period over which we recognize revenue for certain of these services. For mortgage charge-off collections performed on behalf of our clients, we recognize revenue as a percentage of amounts collected following collection from customers for the nine months ended September 30, 2017,borrowers.
For real estate brokerage and auction services, we recognize revenue on a net basis as we perform services as an agent without assuming the Company estimates that less than 3%risks and rewards of consolidatedownership of the asset and the commission earned on the sale is a fixed percentage.
Reimbursable expenses revenue, primarily related to software development professionalour property preservation and inspection services, would likely be deferredreal estate sales and our foreclosure trustee services businesses, is included in revenue with an equal amount recognized in cost of revenue. These amounts are recognized on a gross basis, principally because generally we have control over selection of vendors and the vendor relationship is with us, rather than with our customers.
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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Real Estate Market
For the majority of the services we provide, we recognize transactional revenue when the service is provided.
For our renovation services, revenue is recognized over future periods under the new standard. period of the construction activity, based on the estimated percentage of completion of the projects. We use judgment to determine the period over which we recognize revenue for certain of these services. For real estate brokerage and auction services, we recognize revenue on a net basis as we perform services as an agent without assuming the risks and rewards of ownership of the asset and the commission earned on the sale is a fixed percentage. For the buy-renovate-lease-sell business, we recognize revenue associated with our sales of short-term investments in real estate on a gross basis as we assume the risks and rewards of ownership of the asset.
Reimbursable expenses revenue, primarily related to our real estate sales business, is included in revenue with an equal offsetting expense recognized in cost of revenue. These amounts are recognized on a gross basis, principally because generally we have control over selection of vendors and the vendor relationship is with us, rather than with our customers.
Other Businesses, Corporate and Eliminations
For the majority of the services we provide, we recognize transactional revenue when the service is provided. We generally earn fees for our post-charge-off consumer debt collection services as a percentage of the amount we collect on delinquent consumer receivables and recognize revenue following collection from the borrowers. We provide customer relationship management services for which we typically earn and recognize revenue on a per-person, per-call or per-minute basis as the related services are performed.
For the information technology (“IT”) infrastructure services we provide to Ocwen Financial Corporation (“Ocwen”), Front Yard Residential Corporation (“RESI”) and Altisource Asset Management Corporation (“AAMC”), we recognize revenue primarily based on the number of users of the applicable systems, fixed fees and the number and type of licensed platforms. We recognize revenue associated with implementation services upon completion and maintenance ratably over the related service period.
The Company will continue to analyzefollowing table summarizes the impact of this guidance and refineadopting Topic 606 on the estimatedCompany’s condensed consolidated balance sheet as of March 31, 2018:
  Impact of the adoption of Topic 606
(in thousands) As reported Adjustments Balances without adoption of Topic 606
       
Accounts receivable, net $50,839
 $(28) $50,811
Total current assets 251,296
 (28) 251,268
Total assets 831,773
 (28) 831,745
       
Other current liabilities 6,651
 348
 6,999
Deferred revenue 15,489
 (6,655) 8,834
Total current liabilities 94,560
 (6,307) 88,253
       
Deferred revenue, non-current 5,529
 (3,890) 1,639
       
Retained earnings 600,253
 10,169
 610,422
Altisource equity 318,856
 10,169
 329,025
Total equity 320,082
 10,169
 330,251
Total liabilities and equity 831,773
 (28) 831,745
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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

The following table summarizes the impact of adopting Topic 606 on its resultsthe Company’s condensed consolidated statement of operations and financial position.comprehensive income for the three months ended March 31, 2018:
  Impact of the adoption of Topic 606
(in thousands) As reported Adjustments Balances without adoption of Topic 606
       
Revenue $197,438
 $412
 $197,850
Cost of revenue 147,194
 797
 147,991
Gross profit 50,244
 (385) 49,859
Income from operations 7,120
 (385) 6,735
Loss before income taxes and non-controlling interests (4,972) (385) (5,357)
Income tax benefit 1,365
 106
 1,471
Net loss (3,607) (279) (3,886)
Net loss attributable to Altisource (4,132) (279) (4,411)
The adoption of Topic 606 did not have any impact on net cash flows used in operating, financing or investing activities on the Company’s condensed consolidated statement of cash flows for the three months ended March 31, 2018.
Financial Instruments
In January 2016, the FASB issued ASU No. 2016-01, Financial Instruments - Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities. This standard will requirerequires equity investments (except those accounted for under the equity method of accounting or those that result in consolidation of the investee) to be measured at fair value with changes in fair value recognized in net income. The standard also simplifies the impairment assessment of equity investments without readily determinable fair values by requiring a qualitative assessment to identify impairment. When a qualitative assessment indicates that impairment exists, an entity is required to measure the investment at fair value. It also amends certain financial statement presentation and disclosure requirements associated with the fair value of financial instruments. This standard will bewas effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Earlythe Company on January 1, 2018. The adoption is not permitted. Based on the Company’s analysis of this guidance, upon adoption of ASU No. 2016-01 the Company will reflect changesstandard resulted in a cumulative effect adjustment to increase retained earnings and decrease accumulated other comprehensive income by $0.7 million on January 1, 2018. Changes in the fair value of its available for sale securitiesthe Company’s investment in income. These changesRESI subsequent to January 1, 2018, as well as any equity investments acquired in fair value are currently reflected in other comprehensive income. The Company will adopt ASU No. 2016-01 with a cumulative effect adjustment to the balance sheet as of the beginning of the year of adoption. The Company currently has one investment thatfuture, will be impacted by this standard, its investmentreflected as a component of net income in Altisource Residential Corporation (“RESI”) (see Note 4). As of September 30, 2017 and December 31, 2016, the unrealized loss in accumulated other comprehensive loss related to the RESI investment was $1.5 million and $1.7 million, respectively.
In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842). This standard introduces a new lessee model that brings substantially all leases on the balance sheet. The standard will require companies to recognize lease assets and lease liabilities on their balance sheets and disclose key information about leasing arrangements in their financial statements. This standard will be effective for annual periods beginning after December 15, 2018, including interim periods within that reporting period. Early application of this standard is permitted. The Company is currently evaluating the impact of this guidance on its resultsCompany’s condensed consolidated statements of operations and financial position. Based on the Company’s preliminary analysis of its lease arrangements as of September 30, 2017 where the Company is a lessee, less than $25.0 million, primarily related to office leases, would be recorded as right-of-use assets andcomprehensive income.
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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

lease liabilities on the Company’s balance sheet under the new standard. The Company will continue to analyze the impact of this guidance and refine the estimated impact on its results of operations and financial position.
In March 2016, the FASB issued ASU No. 2016-08, Revenue from Contracts with Customers (Topic 606): Principal versus Agent Considerations (Reporting Revenue Gross versus Net). This standard clarifies guidance on principal versus agent considerations in connection with revenue recognition. When another party is involved in providing goods or services to a customer, an entity is required to determine whether the nature of its promise is to provide the specified good or service itself (that is, the entity is a principal) or to arrange for that good or service to be provided by the other party (that is, the entity is an agent). An entity is a principal if it controls the specified good or service before that good or service is transferred to a customer. The guidance includes indicators to assist an entity in determining whether it controls a specified good or service before it is transferred to the customer. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position in connection with its adoption of ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), as described above.
In April 2016, the FASB issued ASU No. 2016-10, Revenue from Contracts with Customers (Topic 606): Identifying Performance Obligations and Licensing. This standard provides guidance on identifying performance obligations in a contract with a customer and clarifying several licensing considerations, including whether an entity’s promise to grant a license provides a customer with either a right to use the entity’s intellectual property (which is satisfied at a point in time) or a right to access the entity’s intellectual property (which is satisfied over time) and guidance on sales-based and usage-based royalties. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position in connection with its adoption of ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), as described above.
In May 2016, the FASB issued ASU No. 2016-12, Revenue from Contracts with Customers (Topic 606): Narrow-Scope Improvements and Practical Expedients. This standard addresses collectability, sales taxes and other similar taxes collected from customers, non-cash consideration, contract modifications at transition and completed contracts at transition. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position in connection with its adoption of ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), as described above.Other Recently Adopted Accounting Pronouncements
In August 2016, the FASB issued ASU No. 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments. This standard addresses eight specific cash flow issues with the objective of reducing the existing diversity in practice. This standard will bewas effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption of this standard is permitted. Thethe Company currently does not expecton January 1, 2018, and the adoption of this guidance todid not have a materialany effect on itsthe Company’s condensed consolidated statement of cash flows.
In October 2016, the FASB issued ASU No. 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory. This standard will requirerequires that companies recognize the income tax consequences of an intra-entity transfer of an asset (other than inventory) when the transfer occurs. CurrentPrevious guidance prohibitsprohibited companies from recognizing current and deferred income taxes for an intra-entity asset transfer until the asset has been sold to an outside party. This standard will bewas effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption of this standard is permitted. Thethe Company currently does not expecton January 1, 2018, and the adoption of this guidance todid not have a materialany effect on itsthe Company’s results of operations and financial position.
In November 2016, the FASB issued ASU No. 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash. This standard will requirerequires that companies include restricted cash and restricted cash equivalents in their cash and cash equivalent balances in the statement of cash flows. Therefore, amounts generally described as restricted cash and restricted cash equivalents should be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. This standard will bewas effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Earlythe Company on January 1, 2018, and was adopted using the retrospective transition method, as required by the standard. The adoption of this standard is permitted. The Company currently does not expectresulted in the adoptionclassification of this guidance to have a material effect on its statementthe Company’s restricted cash with cash and cash equivalents reported in the Company’s condensed consolidated statements of cash flows. As a result, the Company included $4.1 million, $3.8 million, $4.1 million and $4.1 million of September 30,restricted cash with cash and cash equivalents in its condensed consolidated statements of cash flows as of March 31, 2018, December 31, 2017, March 31, 2017 and December 31, 2016, restricted cash was $4.2 million and $4.1 million, respectively.
In December 2016, the FASB issued ASU No. 2016-20, Technical Corrections and Improvements to Topic 606, Revenue from Contracts with Customers. The FASB issued 13 technical corrections and improvements to ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), including providing optional exemptions from the disclosure requirement for remaining performance obligations for specific situations in which an entity need not estimate variable consideration to recognize revenue. The amendments in this standard also expand the information that is required to be disclosed when an entity applies one of the optional exemptions. This standard will be effective for annual periods beginning after December 15, 2017, including interim
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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

periods within that reporting period. The Company is currently evaluating the impact this guidance may have on its results of operations and financial position in connection with its adoption of ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), as described above.
In January 2017, the FASB issued ASU No. 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business. This standard clarifies the definition of a business and provides a screen to determine if a set of inputs, processes and outputs is a business. The screen requires that when substantially all of the fair value of gross assets acquired (or disposed of) is concentrated in a single identifiable asset or a group of similar identifiable assets, the assets acquired would not be a business. Under the new guidance, in order to be considered a business, an acquisition must include, at a minimum, an input and a substantive process that together significantly contribute to the ability to create output. In addition, the standard narrows the definition of the term “output” so that it is consistent with how it is described in Topic 606. This standard was effective for the Company on January 1, 2018, and the adoption of this guidance did not have any effect on the Company’s results of operations and financial position.
In February 2017, the FASB issued ASU No. 2014-09,2017-05, RevenueOther Income-Gains and Losses from Contractsthe Derecognition of Nonfinancial Assets (Subtopic 610-20): Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial Assets. This standard was issued to clarify the scope of Subtopic 610-20, Other Income-Gains and Losses from the Derecognition of Nonfinancial Assets, and to add guidance for partial sales of nonfinancial assets. Subtopic 610-20 provides guidance for recognizing gains and losses from the transfer of nonfinancial assets in contracts with Customersnoncustomers. This standard was effective for the Company on January 1, 2018, and the adoption of this guidance did not have any effect on the Company’s results of operations and financial position.
In May 2017, the FASB issued ASU No. 2017-09, Compensation—Stock Compensation (Topic 606)718): Scope of Modification Accounting. This standard provides guidance about which changes to the terms or conditions of a share-based payment award require the application of modification accounting. This standard requires companies to continue to apply modification accounting, unless the fair value, vesting conditions and classification of an award all do not change as a result of the modification. This standard was effective for the Company on January 1, 2018, and the adoption of this guidance did not have any effect on the Company’s results of operations and financial position.
Future Adoption of New Accounting Pronouncements
In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842). This standard introduces a new lessee model that brings substantially all leases on the balance sheet. This standard will require companies to recognize lease assets and lease liabilities on their balance sheets and disclose key information about leasing arrangements in their financial statements. This standard will be effective for annual periods beginning after December 15, 2017,2018, including interim periods within that reporting period. Early application of this standard is permitted. The Company does not expectis currently evaluating the adoptionimpact of this guidance on its results of operations and financial position. Based on the Company’s preliminary analysis of arrangements where the Company is a lessee, we estimate that the new standard, if implemented as of March 31, 2018, would result in approximately $22.0 million right-of-use assets and lease liabilities on the Company’s condensed consolidated balance sheet as of March 31, 2018. The Company will continue to have a material effectanalyze the impact of this guidance and refine the estimated impact on its results of operations and financial position.
In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment. This standard will simplify the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test. Current guidance requires that companies compute the implied fair value of goodwill under Step 2 by performing procedures to determine the fair value at the impairment testing date of its assets and liabilities (including unrecognized assets and liabilities) following the procedure that would be required in determining the fair value of assets acquired and liabilities assumed in a business combination. This standard will require companies to perform annual or interim goodwill impairment tests by comparing the fair value of a reporting unit with its carrying amount. An entity should recognize an impairment charge for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. This standard will be effective for annual periods beginning after December 15, 2019, including interim periods within that reporting period, and will be applied prospectively. Early adoption of this standard is permitted. The Company is currently evaluating the impact this guidance may have on its consolidated financial statements.
In February 2017, the FASB issued ASU No. 2017-05, Other Income-Gains and Losses from the Derecognition of Nonfinancial Assets (Subtopic 610-20): Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial Assets. This standard was issued to clarify the scope of Subtopic 610-20, Other Income-Gains and Losses from the Derecognition of Nonfinancial Assets, and to add guidance for partial sales of nonfinancial assets. Subtopic 610-20 provides guidance for recognizing gains and losses from the transfer of nonfinancial assets in contracts with noncustomers. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted, although not prior to annual periods beginning after December 15, 2016. The Company currently does not expect the adoption of this guidance to have a material effect on its results of operations and financial position.
In May 2017, the FASB issued ASU No. 2017-09, Compensation—Stock Compensation (Topic 718): Scope of Modification Accounting. This standard provides guidance about which changes to the terms or conditions of a share-based payment award require the application of modification accounting. This standard will require companies to continue to apply modification accounting, unless the fair value, vesting conditions and classification of an award all do not change as a result of the modification. This standard will be effective for annual periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted. The Company currently does not expect the adoption of this guidance to have a material effect on its results of operations and financial position.
In August 2017, the FASB issued ASU No. 2017-12, Derivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities. The amendments in this standard better align an entity’s risk management activities and financial reporting for hedging relationships through changes to both the designation and measurement guidance for qualifying hedging relationships and the presentation of hedging results. This standard will be effective for annual periods beginning after December 15, 2018, including interim periods within that reporting period. Early application is permitted. The Company currently does not expect the adoption of this guidance to have a material effect on its results of operations and financial position.
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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

NOTE 2 — CUSTOMER CONCENTRATION
During the three months ended March 31, 2018, Ocwen Financial Corporation (“Ocwen”) iswas our largest customer.customer, accounting for 52% of our total revenue. Ocwen is a residential mortgage loan servicer of mortgage servicing rights (“MSRs”) it owns, including those MSRs in which others have an economic interest, and a subservicer of MSRs owned by others. Ocwen purchases certain mortgage services and technology services from us under the terms of master services agreements and amendments thereto (collectively, the “Ocwen ServiceServices Agreements”) with terms extending through August 2025. Certain of the Ocwen Service Agreements among other things, contain a “most favored nation” provision and also grant the parties the right to renegotiate pricing.pricing, among other things. Certain of the Ocwen Service Agreements also prohibit Ocwen from establishing fee-based businesses that would directly or indirectly compete with Altisource’s services with respect to the Homeward Residential, Inc. and Residential Capital, LLC servicingloan portfolios acquired by Ocwen in December 2012 and February 2013, respectively. In addition, Ocwen also purchases certain origination services from Altisource under an agreement that continues until January 23, 2019, but which is subject to a 90 day termination right by Ocwen.
Ocwen has disclosed that on July 23, 2017 it entered into a master agreement and a transfer agreement with New Residential Investment Corp. (individually, together with one or more of its subsidiaries, or one or more of its subsidiaries individually, “NRZ”) to undertake certain actions to facilitate the transfer from Ocwen to NRZ of Ocwen’s remaining interests in Ocwen’s non-government-sponsored enterprise (“non-GSE”) mortgage servicing rights (“MSRs”) and subservicing relating to approximately $110 billion in unpaid principal balance as of June 30, 2017. On August 28, 2017, the Company entered into a Cooperative Brokerage Agreement and related letter agreement with NRZ. As a result, we expect that over time NRZ would become our largest customer, potentially representing more than 50% of our revenues.
Revenue from Ocwen primarily consists of revenue earned directly from Ocwen and revenue earned from the loansloan portfolios serviced by Ocwen when Ocwen designates us as the service provider.provider and revenue earned directly from Ocwen. For the three months ended March 31, 2018 and 2017, we generated revenue from Ocwen of $102.0 million and $141.4 million, respectively. Revenue from Ocwen as a percentage of segment and consolidated revenue was as follows:follows for the three months ended March 31:
  Three months ended
 September 30,
 Nine months ended
 September 30,
  2017 2016 2017 2016
         
Mortgage Market 68% 65% 68% 65%
Real Estate Market 1% % 1% %
Other Businesses, Corporate and Eliminations 7% 25% 11% 24%
Consolidated revenue 58% 56% 58% 56%
For the nine months ended September 30, 2017 and 2016, we generated revenue from Ocwen of $422.1 million and $422.2 million, respectively ($136.4 million and $141.6 million for the third quarter of 2017 and 2016, respectively). Services provided to Ocwen during such periods and reported in the Mortgage Market segment included real estate asset management and sales, residential property valuation, trustee management services, property preservation and inspection services, insurance services, mortgage charge-off collections and certain software applications. Services provided to Ocwen and reported in the Real Estate Market segment included rental property management. Services provided to Ocwen and reported as Other Businesses, Corporate and Eliminations included information technology (“IT”) infrastructure management. As of September 30, 2017, accounts receivable from Ocwen totaled $23.7 million, $18.9 million of which was billed and $4.8 million of which was unbilled. As of December 31, 2016, accounts receivable from Ocwen totaled $26.2 million, $15.8 million of which was billed and $10.4 million of which was unbilled.
  2018 2017
     
Mortgage Market 60% 68%
Real Estate Market 1% 1%
Other Businesses, Corporate and Eliminations 9% 14%
Consolidated revenue 52% 59%
We earn additional revenue related to the loan portfolios serviced by Ocwen when a party other than Ocwen or NRZthe MSR owner selects Altisource as the service provider. For the ninethree months ended September 30,March 31, 2018 and 2017, and 2016, we recognized revenue of $118.0$15.2 million and $146.0$41.7 million, respectively, ($35.1 million and $48.0 million for the third quarter of 2017 and 2016, respectively), related to the loan portfolios serviced by Ocwen when a party other than Ocwen or NRZthe MSR owner selected Altisource as the service provider. These amounts are not included in deriving revenue from Ocwen as a percentage of revenue in the table above.
WeAs of March 31, 2018, accounts receivable from Ocwen totaled $18.4 million, $13.4 million of which was billed and $5.0 million of which was unbilled. As of December 31, 2017, accounts receivable from Ocwen totaled $18.9 million, $13.6 million of which was billed and $5.3 million of which was unbilled.
As of June 30, 2017, we estimate that New Residential Investment Corp. (individually, together with one or more of its subsidiaries or one or more of its subsidiaries individually, “NRZ”) owned certain economic rights in, but not legal title to, approximately 78% of Ocwen’s non-government-sponsored enterprise (“non-GSE”) MSRs (the “Subject MSRs”). As previously disclosed, in July 2017, Ocwen and NRZ entered into agreements to convert NRZ’s economic rights to the Subject MSRs into fully-owned MSRs in exchange for payments from NRZ to Ocwen when such Subject MSRs were transferred. The transfers are subject to certain third party consents. Ocwen disclosed that under these agreements, Ocwen would subservice the transferred Subject MSRs for an initial term of five years, and the agreements provided for the conversion of the existing arrangements into a more traditional subservicing arrangement.
In January 2018, Ocwen disclosed that it and NRZ entered into new agreements to accelerate the implementation of certain parts of their July 2017 arrangement in order to achieve the intent of the July 2017 agreements sooner while Ocwen continues the process of obtaining the third party consents necessary to transfer the Subject MSRs to NRZ.
On August 28, 2017, Altisource, through its licensed subsidiaries, entered into a Cooperative Brokerage Agreement, as amended, and related letter agreement (collectively, the “Brokerage Agreement”) with NRZ which extends through August 2025. Under this agreement and related amendments, Altisource remains the exclusive provider of brokerage services for REO associated with the Subject MSRs when Ocwen transfers such MSRs to NRZ or when NRZ acquires both an additional economic interest in such Subject MSRs and the right to designate the broker for REO properties in such portfolios. The Brokerage Agreement provides that Altisource is the exclusive provider of brokerage services for REO associated with the Subject MSRs, irrespective of the sub-servicer. NRZ’s brokerage subsidiary will receive a cooperative brokerage commission on the sale of certain REO properties from these portfolios subject to certain exceptions.
For the three months ended March 31, 2018, we earned revenue from NRZ of $0.8$10.3 million related tofollowing the transfer of certain of the Subject MSRs transferred byfrom Ocwen to NRZ (the “Transferred MSRs”) (no comparative amount in 2017). For the third quarter of 2017. We earned additional revenue of $1.0 million in the third quarter of 2017 related to the MSRs transferred by Ocwen to NRZ when a party other than NRZ selects Altisource as the service provider.
NOTE 3three months ended— ACQUISITION
Granite Acquisition
On July 29, 2016, we acquired certain assets and assumed certain liabilities of Granite Loan Management of Delaware, LLC (“Granite”) for $9.5 million in cash. Granite provides residential and commercial loan disbursement processing, risk mitigation
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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

March 31, 2018, we earned additional revenue of $16.1 million relating to the Transferred MSRs when a party other than NRZ selects Altisource as the service provider (no comparative amount in 2017).
On August 28, 2017, Altisource and construction inspectionNRZ also entered into a non-binding Letter of Intent, as amended, to enter into a Services Agreement (the “Services LOI”), setting forth the terms pursuant to which Altisource would remain the exclusive service provider of fee-based services for the Subject MSRs through August 2025. The Services LOI was amended to lenders. continue through April 30, 2018 with a further automatic extension through May 15, 2018 provided that the parties continue to negotiate the Services Agreement in good faith.
The Granite acquisitionBrokerage Agreement can be terminated by Altisource if the Services Agreement is not signed by Altisource and NRZ during the term of the Services LOI, as extended. The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events. Termination events include, but are not limited to, a breach of the terms of the Brokerage Agreement (including, without limitation, the failure to meet performance standards and non-compliance with law in a material respect), the failure to maintain licenses which failure materially prevents performance of the contract, regulatory allegations of non-compliance resulting in relationan adversarial proceeding against NRZ, voluntary or involuntary bankruptcy, appointment of a receiver, disclosure in a Form 10-K or Form 10-Q that there is significant uncertainty about Altisource’s ability to continue as a going concern, failure to maintain a specified level of cash and an unapproved change of control.
We anticipate that revenue from NRZ will increase over time and revenue from Ocwen will decrease. As Subject MSRs continue to transfer from Ocwen to NRZ and following the anticipated execution of the Services Agreement, we expect that NRZ will become our largest customer. Had all of the Subject MSRs been transferred to NRZ and the Brokerage Agreement and the Services Agreement with NRZ been in place as of January 1, 2018, we estimate that approximately 48% of our revenue for the three months ended March 31, 2018 would have been related to NRZ. There can be no assurance that the parties will reach an agreement with respect to the Company’s results of operations or financial position.
The final allocationterms of the purchase price is as follows:
(in thousands)  
   
Accounts receivable, net $1,024
Prepaid expenses 22
Other assets 25
Premises and equipment, net 299
Non-compete agreements 100
Trademarks and trade names 100
Customer relationships 3,400
Goodwill 4,827
  9,797
Accounts payable and accrued expenses (57)
Other current liabilities (192)
   
Purchase price $9,548
Services Agreement or that a Services Agreement will be entered into on a timely basis or at all.
NOTE 43AVAILABLE FOR SALEINVESTMENT IN EQUITY SECURITIES
During the nine months ended September 30, 2016, we purchased 4.1 million shares of RESI common stock for $48.2 million. This investment is classified as available for sale and reflected in the condensed consolidated balance sheets at a fair value at the respective balance sheet dates ($46.0of $41.7 million as of September 30, 2017March 31, 2018 and $45.8$49.2 million as of December 31, 2016). Unrealized gains2017. During the three months ended March 31, 2018, we recognized an unrealized loss of $7.5 million on our investment in RESI as a result of a decline in the market value of RESI common shares in the condensed consolidated statements of operations and lossescomprehensive income. During the three months ended March 31, 2017, an unrealized gain on available for sale securities areour investment in RESI of $12.7 million, net of income tax expense, was reflected in other comprehensive income unless there is an impairment that is other than temporary. In the event that a decline in market value is other than temporary, we would record a charge to earnings and a new cost basis in the investment would be established.condensed consolidated statements of operations and comprehensive income (See Note 1 for additional information on the adoption of the new accounting standard on investments in equity securities). During the ninethree months ended September 30,March 31, 2018 and 2017, and 2016, we earned dividends of $1.9$0.6 million and $1.0 million, respectively ($0.6 million for the third quarter of 2017 and no comparative amount for the third quarter of 2016), related to this investment. In addition, during the nine months ended September 30, 2016, we incurred expenses of $3.4 million (no comparative amounts in 2017 and the third quarter of 2016)each period related to this investment.
NOTE 54 — ACCOUNTS RECEIVABLE, NET
Accounts receivable, net consists of the following:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
Billed $48,108
 $58,392
 $42,509
 $40,787
Unbilled 23,951
 39,853
 19,231
 22,532
 72,059
 98,245
 61,740
 63,319
Less: Allowance for doubtful accounts (8,882) (10,424) (10,901) (10,579)
        
Total $63,177
 $87,821
 $50,839
 $52,740
Unbilled receivablesaccounts receivable consist primarily of certain real estate asset management and sales services for which we generally recognize revenue when the service is provided but collect upon closing of the sale, and default managementforeclosure trustee services, for which we generally recognize revenues over the service delivery period but bill following completion of the service. We also include amounts in unbilled receivablesaccounts receivable that are earned during a month and billed in the following month.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

NOTE 65 — PREPAID EXPENSES AND OTHER CURRENT ASSETS
Prepaid expenses and other current assets consist of the following:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
Short-term investments in real estate $24,644
 $13,025
 $39,320
 $29,405
Maintenance agreements, current portion 6,362
 8,014
Income taxes receivable 13,219
 5,186
 9,702
 9,227
Prepaid expenses 7,712
 6,919
 7,748
 7,898
Maintenance agreements, current portion 4,658
 6,590
Litigation settlement insurance recovery 
 4,000
Other current assets 9,647
 6,888
 10,823
 10,198
        
Total $59,880
 $42,608
 $73,955
 $64,742
NOTE 76 — PREMISES AND EQUIPMENT, NET
Premises and equipment, net consists of the following:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
Computer hardware and software $175,512
 $164,877
 $180,488
 $179,567
Leasehold improvements 33,202
 33,417
Furniture and fixtures 14,015
 14,092
Office equipment and other 12,077
 20,188
 9,574
 9,388
Furniture and fixtures 13,826
 13,997
Leasehold improvements 33,570
 33,808
 234,985
 232,870
 237,279
 236,464
Less: Accumulated depreciation and amortization (154,162) (129,397) (171,694) (163,191)
        
Total $80,823
 $103,473
 $65,585
 $73,273
Depreciation and amortization expense totaled $27.4$8.7 million and $27.5$10.0 million for the ninethree months ended September 30,March 31, 2018 and 2017, respectively, and 2016, respectively ($8.5 million and $9.2 million for the third quarter of 2017 and 2016, respectively). These expenses areis included in cost of revenue for operating assets and in selling, general and administrative expenses for non-operating assets in the accompanying condensed consolidated statements of operations and comprehensive income.
NOTE 87 — GOODWILL AND INTANGIBLE ASSETS, NET
Goodwill
The following is a summary of goodwill by segment:
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Total Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Total
                
Balance as of September 30, 2017 and December 31, 2016 $73,259
 $10,056
 $2,968
 $86,283
Balance as of March 31, 2018 and December 31, 2017 $73,259
 $10,056
 $2,968
 $86,283
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Intangible assets,Assets, net
Intangible assets, net consist of the following:
 
Weighted average estimated useful life
(in years)
 Gross carrying amount Accumulated amortization Net book value 
Weighted average estimated useful life (in years)
 Gross carrying amount Accumulated amortization Net book value
(in thousands) September 30,
2017
 December 31,
2016
 September 30,
2017
 December 31,
2016
 September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
 March 31,
2018
 December 31,
2017
 March 31,
2018
 December 31,
2017
                        
Definite lived intangible assets:                        
Trademarks and trade names 13 $15,354
 $15,354
 $(8,630) $(7,724) $6,724
 $7,630
Customer related intangible assets 10 277,828
 277,828
 (181,019) (156,980) 96,809
 120,848
 10 $277,828
 $277,828
 $(194,470) $(188,258) $83,358
 $89,570
Operating agreement 20 35,000
 35,000
 (13,424) (12,104) 21,576
 22,896
 20 35,000
 35,000
 (14,307) (13,865) 20,693
 21,135
Trademarks and trade names 13 15,354
 15,354
 (9,080) (8,881) 6,274
 6,473
Non-compete agreements 4 1,560
 1,560
 (799) (507) 761
 1,053
 4 1,560
 1,560
 (995) (897) 565
 663
Intellectual property 10 300
 300
 (108) (85) 192
 215
 10 300
 300
 (123) (115) 177
 185
Other intangible assets 5 3,745
 3,745
 (1,518) (955) 2,227
 2,790
 5 3,745
 3,745
 (1,894) (1,706) 1,851
 2,039
                        
Total $333,787
 $333,787
 $(205,498) $(178,355) $128,289
 $155,432
 $333,787
 $333,787
 $(220,869) $(213,722) $112,918
 $120,065
Amortization expense for definite lived intangible assets was $27.1$7.1 million and $36.4$9.1 million for the ninethree months ended September 30,March 31, 2018 and 2017, and 2016, respectively ($8.6 million and $11.5 million for the third quarter of 2017 and 2016, respectively).respectively. Anticipated annual definite lived intangible asset amortization for 20172018 through 20212022 is $34.6 million, $26.2$26.4 million, $21.8 million, $18.2 million, $11.4 million and $12.3$7.3 million, respectively.
NOTE 98 — OTHER ASSETS
Other assets consist of the following:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
Security deposits $5,164
 $5,508
 $5,150
 $5,304
Restricted cash 4,200
 4,127
 4,135
 3,837
Maintenance agreements, non-current portion 503
 853
 189
 362
Other 701
 767
 538
 692
        
Total $10,568
 $11,255
 $10,012
 $10,195
NOTE 109 — ACCOUNTS PAYABLE, ACCRUED EXPENSES AND OTHER CURRENT LIABILITIES
Accounts payable and accrued expenses consist of the following:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
Accounts payable $12,251
 $8,787
 $11,324
 $15,682
Accrued expenses - general 30,628
 27,268
Accrued salaries and benefits 42,312
 47,614
 24,523
 41,363
Accrued expenses - general 28,789
 26,426
Income taxes payable 
 308
 
 87
        
Total $83,352
 $83,135
 $66,475
 $84,400
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Other current liabilities consist of the following:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
Unfunded cash account balances $5,054
 $7,137
 $3,597
 $5,900
Other 5,928
 11,924
 3,054
 3,514
        
Total $10,982
 $19,061
 $6,651
 $9,414
NOTE 1110 — LONG-TERM DEBT
Long-term debt consists of the following:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
Senior secured term loan $425,067
 $479,653
 $412,095
 $413,581
Less: Debt issuance costs, net (3,445) (4,486) (3,381) (3,158)
Less: Unamortized discount, net (1,246) (1,622) (1,053) (1,142)
Net long-term debt 420,376
 473,545
 407,661
 409,281
Less: Current portion (5,945) (5,945) (5,945) (5,945)
        
Long-term debt, less current portion $414,431
 $467,600
 $401,716
 $403,336
On November 27, 2012, Altisource Solutions S.à r.l., a wholly-owned subsidiary of Altisource Portfolio Solutions S.A., entered into a senior secured term loan agreement with Bank of America, N.A., as administrative agent, and certain lenders. Altisource Portfolio Solutions S.A. and certain subsidiaries arewere guarantors of the senior secured term loan (collectively, the “Guarantors”). We subsequently entered into threefour amendments to the senior secured term loan agreement to, among other changes, increase the principal amount of the senior secured term loan, and, among other changes, re-establish the $200.0 million incremental senior secured term loan facility accordion, lower the interest rate, extend the maturity date by approximately one year, and increase the maximum amount of Restricted Junior Payments (as defined in the senior secured term loan agreement; other capitalized terms, unless defined herein, are defined in the senior secured term loan agreement).
After giving effect and certain other changes including to facilitate an internal restructuring of the third amendmentCompany’s subsidiaries. On April 3, 2018, Altisource Portfolio Solutions S.A. and Altisource S.à r.l. entered into a credit agreement with Morgan Stanley Senior Funding, Inc. as administrative agent and collateral agent and the other lender parties thereto, pursuant to which the lenders have agreed to extend credit to Altisource S.à r.l. in the form of (i) Term B Loans (as defined in the credit agreement) in an aggregate principal amount equal to $412.0 million and (ii) a $15.0 million revolving credit facility. The proceeds of the Term B Loans were used to refinance Altisource S.à r.l.’s senior secured term loan. See Note 21 for additional information on August 1, 2014, the April 3, 2018 Term B Loans and revolving credit facility.
The senior secured term loan mustwas required to be repaid in equal consecutive quarterly principal installments of $1.5 million, with the balance due at maturity. All amounts outstanding under the senior secured term loan agreement will becomewould have been due on the earlier of (i) December 9, 2020 and (ii) the date on which the loans are declared to be due and owing by the administrative agent at the request (or with the consent) of the Required Lenders or as otherwise provided in the senior secured term loan agreement upon the occurrence of any event of default under the senior secured term loan agreement.
In addition to the scheduled principal payments, subject to certain exceptions, the senior secured term loan iswas subject to mandatory prepayment upon issuances of debt, casualty and condemnation events and sales of assets, as well as from a percentage of Consolidated Excess Cash Flow if the leverage ratio is greater than 3.00 to 1.00, as calculated in accordance with the provisions of the senior secured term loan agreement (the percentage increases if the leverage ratio exceeds 3.50 to 1.00). No mandatory prepayments were owed for the ninethree months ended September 30, 2017.March 31, 2018.
During the nine months ended September 30, 2017, we repurchased portions of ourThe senior secured term loan with an aggregate par value of $50.1 million at a weighted average discount of 12.2%, recognizing a net gain of $5.4 million on the early extinguishment of debt (repurchased aggregate par value of $24.1 million at a weighted average discount of 7.5%, recognizing a net gain of $1.5 million on the early extinguishment of debt for the third quarter of 2017). During the nine months ended September 30, 2016, we repurchased portions of our senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the early extinguishment of debt (no repurchases in the third quarter of 2016).
The term loan bearsbore interest at rates based upon, at our option, the Adjusted Eurodollar Rate or the Base Rate. Adjusted Eurodollar Rate loans bearbore interest at a rate per annum equal to the sum of (i) the greater of (x) the Adjusted Eurodollar Rate for the applicable interest period and (y) 1.00% plus (ii) a 3.50% margin. Base Rate loans bearbore interest at a rate per annum equal to the sum of (i) the greater of (x) the Base Rate and (y) 2.00% plus (ii) a 2.50% margin. The interest rate at September 30, 2017March 31, 2018 was 4.74%5.38%.
Term
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Senior secured term loan payments arewere guaranteed by the Guarantors and arewere secured by a pledge of all equity interests of certain subsidiaries as well as a lien on substantially all of the assets of Altisource Solutions S.à r.l. and the Guarantors, subject to certain exceptions.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

The senior secured term loan agreement includesincluded covenants that restrictrestricted or limit,limited, among other things, our ability to:to create liens and encumbrances; incur additional indebtedness; sell, transfer or dispose of assets; make Restricted Junior Payments including share repurchases, dividends and repayment of junior indebtedness; change lines of business; amend material debt agreements or other material contracts; engage in certain transactions with affiliates; enter into sale/leaseback transactions; grant negative pledges or agree to such other restrictions relating to subsidiary dividends and distributions; make changes to our fiscal yearyear; and engage in mergers and consolidations.
The senior secured term loan agreement containscontained certain events of default including (i) failure to pay principal when due or interest or any other amount owing on any other obligation under the senior secured term loan agreement within five days of becoming due, (ii) material incorrectness of representations and warranties when made, (iii) breach of covenants, (iv) failure to pay principal or interest on any other debt that equals or exceeds $40.0 million when due, (v) default on any other debt that equals or exceeds $40.0 million that causes,caused, or givesgave the holder or holders of such debt the ability to cause, an acceleration of such debt, (vi) occurrence of a Change of Control, (vii) bankruptcy and insolvency events, (viii) entry by a court of one or more judgments against us in an amount in excess of $40.0 million that remain unbonded, undischarged or unstayed for a certain number of days after the entry thereof, (ix) the occurrence of certain ERISA events and (x) the failure of certain Loan Documents to be in full force and effect. If any event of default occursoccurred and iswas not cured within applicable grace periods set forth in the senior secured term loan agreement or waived, all loans and other obligations could have become due and immediately payable and the facility could behave been terminated.
As of September 30, 2017,At March 31, 2018, debt issuance costs were $3.4 million, net of $6.8$7.4 million of accumulated amortization. As ofAt December 31, 2016,2017, debt issuance costs were $4.5$3.2 million, net of $5.8$7.1 million of accumulated amortization.
NOTE 1211 — OTHER NON-CURRENT LIABILITIES
Other non-current liabilities consist of the following:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
Income tax liabilities $5,825
 $5,955
Deferred revenue $3,369
 $5,680
 5,529
 2,101
Other non-current liabilities 4,427
 4,800
 4,061
 4,226
        
Total $7,796
 $10,480
 $15,415
 $12,282
NOTE 1312 — FAIR VALUE MEASUREMENTS AND FINANCIAL INSTRUMENTS
The following table presents the carrying amount and estimated fair value of financial instruments and certain liabilities measured at fair value as of September 30, 2017March 31, 2018 and December 31, 2016.2017. The following fair values are estimated using market information and what the Company believes to be appropriate valuation methodologies under GAAP:
 September 30, 2017 December 31, 2016 March 31, 2018 December 31, 2017
(in thousands) Carrying amount Fair value Carrying amount Fair value Carrying amount Fair value Carrying amount Fair value
   Level 1 Level 2 Level 3   Level 1 Level 2 Level 3   Level 1 Level 2 Level 3   Level 1 Level 2 Level 3
Assets:                                
Cash and cash equivalents $114,123
 $114,123
 $
 $
 $149,294
 $149,294
 $
 $
 $84,850
 $84,850
 $
 $
 $105,006
 $105,006
 $
 $
Restricted cash 4,200
 4,200
 
 
 4,127
 4,127
 
 
 4,135
 4,135
 
 
 3,837
 3,837
 
 
Available for sale securities 46,044
 46,044
 
 
 45,754
 45,754
 
 
Investment in equity securities 41,652
 41,652
 
 
 49,153
 49,153
 
 
                                
Liabilities:                                
Acquisition contingent consideration 401
 
 
 401
 376
 
 
 376
Long-term debt 425,067
 
 399,563
 
 479,653
 
 474,856
 
 412,095
 
 412,095
 
 413,581
 
 407,377
 
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Fair Value Measurements on a Recurring Basis
Cash and cash equivalents and restricted cash are carried at amounts that approximate their fair values due to the highly liquid nature of these instruments and were measured using Level 1 inputs.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Available for saleInvestment in equity securities areis carried at fair value and consistconsists of 4.1 million shares of RESI common stock. Available for saleThe investment in equity securities areis measured using Level 1 inputs as these securities havethis security has a quoted pricesprice in an active markets.market.
The fair value of our long-term debt is based on quoted market prices. Based on the frequency of trading, we do not believe that there is an active market for our debt. Therefore, the quoted prices are considered Level 2 inputs.
In accordance with ASC Topic 805, Business Combinations, liabilities for contingent consideration are reflected at fair value and adjusted each reporting period with the change in fair value recognized in earnings. Liabilities for acquisition related contingent consideration were recorded in connection with acquisitions in prior years. We measure the liabilities for acquisition related contingent consideration using Level 3 inputs as they are determined based on the present value of future estimated payments, which include sensitivities pertaining to discount rates and financial projections.
There were no transfers between different levels during the periods presented.
Concentrations of Credit Risk
Financial instruments that subject us to concentrations of credit risk primarily consist of cash and cash equivalents and accounts receivable. Our policy is to deposit our cash and cash equivalents with larger, highly rated financial institutions. The Company derives the largest portion of its revenues from Ocwen (see Note 2 for additional information on Ocwen revenues and accounts receivable balance). The Company mitigates its concentrations of credit risk with respect to accounts receivable by actively monitoring past due accounts and the economic status of larger customers, if known.
NOTE 1413 — SHAREHOLDERS’ EQUITY AND SHARE-BASED COMPENSATION
Share Repurchase Program
On May 17, 2017, our shareholders approved the renewal of the share repurchase program previously approved by the shareholders on May 18, 2016, which replaced the previous share repurchase program. Under the program, weWe are authorized to purchase up to 4.6 million shares of our common stock, based on a limit of 25% of the outstanding shares of common stock on the date of approval, at a minimum price of $1.00 per share and a maximum price of $500.00 per share, for a period of five years from the date of approval. Under the existing and prior programs, we purchased 1.1 million shares of common stock at an average price of $22.48 per share during the nine months ended September 30, 2017 and 1.3 million shares at an average price of $26.94 per share during the nine months ended September 30, 2016 (0.3 million shares at an average price of $23.48 per share for the third quarter of 2017 and 0.5 million shares at an average price of $28.68 per share for the third quarter of 2016). As of September 30, 2017,March 31, 2018, approximately 3.93.1 million shares of common stock remain available for repurchase under the program. We purchased 0.4 million shares of common stock at an average price of $27.67 per share during the three months ended March 31, 2018 and 0.4 million shares at an average price of $25.10 per share during the three months ended March 31, 2017. Luxembourg law limits share repurchases to the balance of Altisource Portfolio Solutions S.A. (unconsolidated parent company) retained earnings, less the value of shares repurchased. As of March 31, 2018, we can repurchase up to approximately $141 million of our common stock under Luxembourg law. Our senior secured term loan limitslimited the amount we can spendcould have spent on share repurchases, which was approximately $403$464 million as of September 30, 2017,March 31, 2018, and may preventhave prevented repurchases in certain circumstances. The new credit agreement retains this amount available for share repurchases and other restricted payments. See Note 21 for additional information on the new credit agreement.
Share-Based Compensation
We issue share-based awards in the form of stock options, restricted shares and restricted sharesshare units for certain employees, officers and directors. We recordedrecognized share-based compensation expense of $3.2$2.2 million and $4.7$0.7 million for the ninethree months ended September 30,March 31, 2018 and 2017, and 2016, respectively ($1.4 million and $1.1 million for the third quarter of 2017 and 2016, respectively).respectively. As of September 30, 2017,March 31, 2018, estimated unrecognized compensation costs related to share-based awards amounted to $9.4$16.9 million, which we expect to recognize over a weighted average remaining requisite service period of approximately 2.152.28 years.
In connection with the January 1, 2017 adoption of FASB ASU No. 2016-09, Compensation - Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting (see Note 1), the Company made an accounting policy election to account for forfeitures in compensation expense as they occur, rather than continuing to apply the Company’s previous policy of estimating forfeitures. Prior to this accounting change, share-based compensation expense for stock options and restricted shares was recordedrecognized net of estimated forfeiture rates ranging from 0% to 40%. This policy election resulted in a cumulative effect adjustment of $0.9 million to retained earnings and additional paid-in capital as of January 1, 2017 using the modified retrospective transition method.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Stock Options
Stock option grants are composed of a combination of service-based, market-based and performance-based options.
Service-Based Options. These options generally vest over three or four years with equal annual vesting and expire on the earlier of ten years after the date of grant or following termination of service. A total of 736611 thousand service-based awards were outstanding as of September 30, 2017.March 31, 2018.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Market-Based Options. These option grants generally have two components, each of which vests only upon the achievement of certain criteria. The first component, which we refer to as “ordinary performance” grants, generally consists of two-thirds of the market-based grant and begins to vest if the stock price is at least double the exercise price, as long as the stock price realizes a compounded annual gain of at least 20% over the exercise price. The remaining third of the market-based options, which we refer to as “extraordinary performance” grants, generally begins to vest if the stock price is at least triple the exercise price, as long as the stock price realizes a compounded annual gain of at least 25% over the exercise price. Market-based awards vest in three or four year installments with the first installment vesting upon the achievement of the criteria and the remaining installments vesting thereafter in equal annual installments. Market-based options generally expire on the earlier of ten years after the date of grant or following termination of service, unless the performance criteria is met prior to termination of service or in the final three years of the option term, in which case vesting will generally continue in accordance with the provisions of the award agreement. A total of 935707 thousand market-based awards were outstanding as of September 30, 2017.March 31, 2018.
Performance-Based Options. These option grants generally begin to vest upon the achievement of certain specific financial measures. Generally, the awards begin vesting if the performance criteria are achieved; one-thirdone-fourth vest on each anniversary of the grant date. For certain other financial measures, awards cliff-vest upon the achievement of the specific performance during the period from 20172018 through 2021. The award of performance-based options is adjusted based on the level of achievement specified in the award agreements. If the performance criteria achieved is above threshold performance levels, participants have the opportunity to vest in 70%50% to 150%200% of the option grants, depending upon performance achieved. If the performance criteria achieved is below a certain threshold, the award is canceled. The options expire on the earlier of ten years after the date of grant or following termination of service. There were 126306 thousand performance-based awards outstanding as of September 30, 2017.March 31, 2018.
The Company granted 216261 thousand stock options (at a weighted average exercise price of $34.07 per share) and 143 thousand stock options (at a weighted average exercise price of $29.22$24.95 per share) during the ninethree months ended September 30, 2017 and 2016, respectively.March 31, 2018. There were no stock option grants during the three months ended March 31, 2017.
The fair values of the service-based options and performance-based options were determined using the Black-Scholes option pricing model and the fair values of the market-based options were determined using a lattice (binomial) model. The following assumptions were used to determine the fair values as of the grant date:
  NineThree months ended
 September 30, 2017
Nine months ended
 September 30, 2016March 31, 2018
  Black-Scholes BinomialBlack-ScholesBinomial
     
Risk-free interest rate (%) 1.89 - 2.292.66 – 2.70
 0.77 - 2.38
1.25 - 1.89
0.23 - 1.971.65 – 2.77
Expected stock price volatility (%) 61.49 - 71.3170.31 – 71.81
 66.68 - 71.31
59.75 - 62.14
59.76 - 62.1471.81
Expected dividend yield

 
 
Expected option life (in years) 6.00 - 7.50– 6.25

 2.55 -2.56 – 4.32
6.00 - 6.25
4.54 - 4.88
Fair value $13.57 - $24.8016.17 – $17.15

 $11.94 - $24.30
$11.15 - $18.60
$11.06 - $19.2715.58 – $18.28
We determined the expected option life of all service-based stock option grants using the simplified method. We use the simplified method because we believe that our historical data does not provide a reasonable basis upon which to estimate expected option life.
The following table summarizes the weighted average grant date fair value of stock options granted per share, the total intrinsic value of stock options exercised and the grant date fair value of stock options that vested during the period presented:
 Nine months ended September 30, Three months ended March 31,
(in thousands, except per share amounts) 2017 2016 2018 2017
        
Weighted average grant date fair value of stock options granted per share $20.95
 $16.85
 $16.20
 $
Intrinsic value of options exercised 2,524
 17,280
 4,320
 868
Grant date fair value of stock options that vested 2,063
 2,372
 23
 89
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

The following table summarizes the activity related to our stock options:
Number of options Weighted average exercise price 
Weighted average contractual term
(in years)
 
Aggregate intrinsic value
(in thousands)
Number of options Weighted average exercise price 
Weighted average contractual term
(in years)
 
Aggregate intrinsic value
(in thousands)
          
Outstanding at December 31, 20161,996,509
 $25.98
 5.32 $15,942
Outstanding at December 31, 20171,745,906
 $28.20
 4.96 $10,202
Granted216,430
 34.07
  260,697
 24.95
  
Exercised(192,378) 10.83
    
(286,252) 9.14
    
Forfeited(222,920) 31.21
    
(96,734) 36.35
    
          
Outstanding at September 30, 20171,797,641
 27.93
 5.14 8,413
Outstanding at March 31, 20181,623,617
 30.55
 6.09 3,999
          
Exercisable at September 30, 20171,170,148
 22.56
 3.48 7,723
Exercisable at March 31, 2018841,472
 27.81
 3.95 2,817
Other Share-Based Awards
The Company’s other share-based and similar types of awards are composed of restricted shares and, through August 29, 2016, Equity Appreciation Rights (“EAR”).beginning in 2018, restricted share units. The restricted shares and restricted share units are composed of a combination of service-based awards and performance-based awards.
Service-Based Awards. These awards generally vest over one to four years with eithervesting in equal annual cliff-vesting,installments, vesting of all of the restricted shares at the end of the vesting period or vesting beginning after two years of service. A total of 272565 thousand service-based awards were outstanding as of September 30, 2017.March 31, 2018.
Performance-Based Awards. These awards generally begin to vest upon the achievement of certain specific financial measures. Generally, the awards begin vesting if the performance criteria are achieved; one-third vest on each anniversary of the grant date. The awardnumber of performance-based restricted shares is adjustedthat may vest will be based on the level of achievement, as specified in the award agreements. If the performance criteria achieved is above threshold performance levels, participants have the opportunity to vest in 80% to 150% of the restricted share award, depending on performance level achieved. If the performance criteria achieved is below a certain threshold, the award is canceled. A total of 42two thousand performance-based awards were outstanding as of September 30, 2017.March 31, 2018.
The Company granted 189255 thousand restricted shares and restricted share units (at a weighted average grant date fair value of $30.94$24.54 per share) during the ninethree months ended September 30, 2017.March 31, 2018.
The following table summarizes the activity related to our restricted shares:shares and restricted share units:
 Number of restricted shares
  
Outstanding at December 31, 20162017231,730356,509
Granted188,622254,619
Issued(49,538)
Forfeited/canceled(56,57543,697)
  
Outstanding at September 30, 2017March 31, 2018314,239567,431
Effective August 29, 2016, the EAR plans were terminated.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

NOTE 1514 — REVENUE
Revenue includes service revenue, reimbursable expenses and non-controlling interests. Service revenue consists of amounts attributable to our fee-based services and sales of short-term investments in real estate. Reimbursable expenses and non-controlling interests are pass-through items for which we earn no margin. Reimbursable expenses consist of amounts we incur on behalf of our customers in performing our fee-based services that we pass directly on to our customers without a markup. Non-controlling interests represent the earnings of Lenders One, a consolidated entity that is a mortgage cooperative managed, but not owned, by Altisource, andAltisource. Lenders One is included in revenue and reduced from net income to arrive at net income attributable to Altisource (see Note 1). The components of revenue were as follows:follows for the three months ended March 31:
 Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands) 2017 2016 2017 2016 2018 2017
            
Service revenue $224,308
 $239,782
 $692,254
 $715,386
 $188,766
 $229,839
Reimbursable expenses 9,866
 12,080
 31,786
 41,317
 8,147
 10,029
Non-controlling interests 805
 883
 2,107
 1,973
 525
 615
            
Total $234,979
 $252,745
 $726,147
 $758,676
 $197,438
 $240,483
As discussed in Note 1, the Company adopted Topic 606 effective January 1, 2018 using the cumulative effect method.
Disaggregation of Revenue
Disaggregation of total revenues by segment and major source is as follows for the three months ended March 31, 2018:
(in thousands) Revenue recognized when services are performed or assets are sold Revenue related to technology platforms and professional services Reimbursable expenses revenue Total revenue
         
Mortgage Market        
Servicer Solutions $129,536
 $18,273
 $7,602
 $155,411
Origination Solutions 9,185
 2,686
 56
 11,927
Total Mortgage Market 138,721
 20,959
 7,658
 167,338
         
Real Estate Market        
Consumer Real Estate Solutions 1,405
 
 2
 1,407
Real Estate Investor Solutions 13,398
 
 475
 13,873
Total Real Estate Market 14,803
 
 477
 15,280
         
Other Businesses, Corporate and Eliminations 13,432
 1,376
 12
 14,820
Total revenue $166,956
 $22,335
 $8,147
 $197,438
Contract Balances
Our contract assets consist of unbilled accounts receivable (see Note 4). Our contract liabilities consist of current deferred revenue as reported on the condensed consolidated balance sheets and non-current deferred revenue (see Note 11). Revenue recognized that was included in the contract liability at the beginning of the period, including amounts added to the contract liability as part of the cumulative effect of the adopting Topic 606, was $5.9 million for the three months ended March 31, 2018.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

NOTE 1615 — COST OF REVENUE
Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to the provision of services, cost of real estate sold, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:follows for the three months ended March 31:
 Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands) 2017 2016 2017 2016 2018 2017
            
Compensation and benefits $60,332
 $66,357
 $186,090
 $201,193
 $54,866
 $63,092
Outside fees and services 83,670
 77,445
 250,883
 222,574
 65,098
 80,959
Cost of real estate sold 4,411
 
 16,461
 
 3,179
 4,935
Technology and telecommunications 9,451
 11,351
Reimbursable expenses 9,866
 12,080
 31,786
 41,317
 8,147
 10,029
Technology and telecommunications 10,389
 11,502
 32,681
 32,145
Depreciation and amortization 6,230
 6,618
 20,343
 20,007
 6,453
 7,587
            
Total $174,898
 $174,002
 $538,244
 $517,236
 $147,194
 $177,953
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

NOTE 1716 — SELLING, GENERAL AND ADMINISTRATIVE EXPENSES
Selling, general and administrative expenses include payroll and employee benefits associated with personnel employed in executive, finance, law, compliance, human resources, vendor management, facilities, risk management, sales and marketing roles. This category also includes professional fees, occupancy costs, professional fees, marketing costs, depreciation and amortization of non-operating assets and other expenses. The components of selling, general and administrative expenses were as follows:follows for the three months ended March 31:
 Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands) 2017 2016 2017 2016 2018 2017
            
Compensation and benefits $15,068
 $14,145
 $43,115
 $42,460
 $13,569
 $12,506
Occupancy related costs 8,536
 8,903
 28,347
 26,785
 8,434
 10,273
Amortization of intangible assets 8,604
 11,465
 27,143
 36,432
 7,147
 9,146
Marketing costs 3,607
 4,269
Professional services 3,886
 4,097
 11,983
 17,533
 3,226
 3,730
Marketing costs 3,992
 9,275
 11,958
 21,438
Depreciation and amortization 2,286
 2,557
 7,068
 7,514
 2,268
 2,421
Other 4,250
 3,444
 17,179
 9,547
 4,873
 5,356
            
Total $46,622
 $53,886
 $146,793
 $161,709
 $43,124
 $47,701
NOTE 1817 — OTHER INCOME (EXPENSE), NET
Other income (expense), net consists of the following:following for the three months ended March 31:
 Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands) 2017 2016 2017 2016 2018 2017
            
Gain on early extinguishment of debt $1,482
 $
 $5,419
 $5,464
Expenses related to the purchase of available for sale securities 
 
 
 (3,356)
Interest income 27
 11
 169
 28
 $131
 $98
Other, net 988
 (120) 2,427
 472
 1,141
 617
            
Total $2,497
 $(109) $8,015
 $2,608
 $1,272
 $715
NOTE 1918 — EARNINGS PER SHARE
Basic earnings per share (“EPS”) is computed by dividing income available to common shareholders by the weighted average number of common shares outstanding for the period. Diluted EPS reflects the assumed conversion of all dilutive securities using the treasury stock method.
Basic and diluted EPS are calculated as follows:
  Three months ended
 September 30,
 Nine months ended
 September 30,
(in thousands, except per share data) 2017 2016 2017 2016
         
Net income attributable to Altisource $6,961
 $10,589
 $22,541
 $49,077
         
Weighted average common shares outstanding, basic 18,023
 18,715
 18,337
 18,669
Dilutive effect of stock options and restricted shares 406
 853
 517
 1,069
         
Weighted average common shares outstanding, diluted 18,429
 19,568
 18,854
 19,738
         
Earnings per share:        
Basic $0.39
 $0.57
 $1.23
 $2.63
         
Diluted $0.38
 $0.54
 $1.20
 $2.49
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Basic and diluted EPS are calculated as follows for the three months ended March 31:
(in thousands, except per share data) 2018 2017
     
Net (loss) income attributable to Altisource $(4,132) $6,545
     
Weighted average common shares outstanding, basic 17,378
 18,662
Dilutive effect of stock options and restricted shares 
 642
     
Weighted average common shares outstanding, diluted 17,378
 19,304
     
(Loss) earnings per share:    
Basic $(0.24) $0.35
Diluted $(0.24) $0.34
For the ninethree months ended September 30,March 31, 2018 and 2017, and 2016, 0.50.3 million options and 0.4 million options, respectively, that were anti-dilutive have been excluded from the computation of diluted EPS (0.9 million options and 0.4 million options for the third quarter of 2017 and 2016, respectively). These optionsbecause they were anti-dilutive and excluded from the computation of diluted EPS becausesince their exercise price was greater than the average market price of our common stock. Also excluded from the computation of diluted EPS are 0.3for the three months ended March 31, 2018 and 2017 were 0.6 million options, and restricted shares and 0.4restricted share units and 0.2 million options, for the nine months ended September 30, 2017 and 2016, respectively, (0.4 million options and restricted shares and 0.4 million options for the third quarter of 2017 and 2016, respectively), which begin to vest upon the achievement of certain market criteria related to our common stock price, performance criteria and an annualized rate of return to shareholders that have not yet been met. Furthermore, as a result of the net loss attributable to Altisource for the three months ended March 31, 2018, 0.5 million options, restricted shares and restricted share units were excluded from the computation of diluted EPS for the three months ended March 31, 2018, as their impact was anti-dilutive.
NOTE 2019 — COMMITMENTS, CONTINGENCIES AND REGULATORY MATTERS
We record a liability for contingencies if an unfavorable outcome is probable and the amount of loss can be reasonably estimated, including expected insurance coverage. For proceedings where the reasonable estimate of loss is a range, we record a best estimate of loss within the range.
Litigation
We are currently involved in legal actions in the course of our business, some of which seek monetary damages. We do not believe that the outcome of these proceedings, both individually and in the aggregate, will have a material impact on our financial condition, results of operations or cash flows.
Regulatory Matters
Periodically, we are subject to audits, examinations and investigations by federal, state and local governmental authorities and receive subpoenas, civil investigative demands or other requests for information from such governmental authorities in connection with their regulatory or investigative authority. We are currently responding to such inquiries from governmental authorities relating to certain aspects of our business. We believe it is premature to predict the potential outcome or to estimate any potential financial impact in connection with these inquiries.
As previously disclosed, Altisourcethe Company received a Notice and Opportunity to Respond and Advise (“NORA”) letter on November 10, 2016 from the Consumer Financial Protection Bureau (“CFPB”) indicating that the CFPB iswas considering a potential enforcement action against Altisource relating to an alleged violation of federal law that primarily concernsfocused on the REALServicing® platform and certain other technology services provided to Ocwen.Ocwen, including claims related to the features, functioning and support of such technology. The NORA letterprocess provides the recipient an opportunity to present its positions to the CFPB before an enforcement action is recommended or commenced. On December 5, 2016, we provided a written response to the NORA letter setting forth the legal, policy and factual reasons why we believe an enforcement action is not warranted. We are committed to resolving any potential concerns of the CFPB. IfBy letter dated April 3, 2018, the CFPB were to bring an enforcement action against us,informed the resolution of such action could have a material adverse impact on our business, reputation, financial condition and results of operations. However, we believe it is premature to predictCompany that the potential outcome or to estimate any potential financial impact in connection with any potential CFPB enforcement action.
Ocwen Related Matters
As discussed in Note 2, Ocwen is our largest customer. Ocwen disclosed that, on July 23, 2017, it entered into a master agreement and a transfer agreement with NRZ to undertake certain actions to facilitate the transfer of Ocwen’s remaining interests in approximately $110 billion in unpaid principal balance (as of June 30, 2017) of its non-government-sponsored enterprise (“non-GSE”) mortgage servicing rights (the “Subject MSRs”) to NRZ. As of June 30, 2017, the Subject MSRs represented approximately 78% of Ocwen’s non-GSE MSRs. In the event the required third party consents are not obtained by July 23, 2018 or an earlier date agreed to by Ocwen and NRZ, the applicable Subject MSRs may (i) become subject to a new agreement to be negotiated between Ocwen and NRZ, (ii) be acquired by Ocwen, or, if Ocwen does not desire or is otherwise unable to purchase, sold to one or more third parties, or (iii) remain subject to their existing agreements. Ocwen also disclosed that it entered into a five year subservicing agreement with NRZ pursuant to which Ocwen will subservice the mortgage loans related to the Subject MSRs that are transferred to NRZ. In addition, Ocwen disclosed that during the five year subservicing agreement term, NRZ may terminate the subservicing agreement for convenience, subject to Ocwen’s right to receive a termination fee and proper notice.
As disclosed in our report on Form 8-K filed on August 28, 2017, REALHome Services and Solutions, Inc. and REALHome Services and Solutions - CT, Inc. (collectively, “RHSS”), two licensed real estate brokerage subsidiariesinvestigation of the Company entered into a Cooperative Brokerage Agreement (the “Brokerage Agreement”) with a licensed real estate brokerage subsidiaryhas been completed and the staff of NRZthe CFPB’s Office of Enforcement currently does not intend to recommend that the CFPB take enforcement action, and further that the Company is relieved of the document-retention obligations pursuant to which RHSS will be the exclusive provider, irrespective of the subservicer, of real estate brokerage services for portfolios associated with Subject MSRs that are transferred to NRZ (the “Ocwen Transferred Portfolio”) and with respect to approximately $6 billion of non-Ocwen serviced non-GSE portfolios. NRZ’s brokerage subsidiary will receive a cooperative brokeragecivil investigative process.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

commission on the sale of certain real estate owned (“REO”) properties from these portfolios. In addition, Altisource and RHSS entered into a letter agreement with NRZ which provides for NRZ to directly appoint RHSS (or another real estate brokerage subsidiary designated by Altisource) to perform the real estate brokerage services with respect to REO propertiesOcwen Related Matters
As discussed in the Ocwen Portfolio, subject to certain specified exceptions, in the event that NRZ’s brokerage subsidiary does not refer real estate listings from the Ocwen Portfolio to RHSS. In this case, the designated Altisource brokerage subsidiary would retain the full seller’s brokerage commission. The Brokerage Agreement and the letter agreement are effective through August 31, 2025 unless earlier terminated in accordance with their respective terms. Contemporaneously with the execution of the Brokerage Agreement, Altisource Solutions S.à r.l. executed a non-binding letter of intent (“LOI”) with NRZ to enter into a Services Agreement, setting forth the terms pursuant to which Altisource Solutions S.à r.l. would remain the exclusive service provider of fee-based services on the Ocwen Transferred Portfolio through August 2025, irrespective of the subservicer. The LOI provides for the parties to negotiate in good faith toward the execution of a Services Agreement within 30 days from the date of the LOI. This term was automatically extended by a further 30 days by the parties, pursuant to the terms of the LOI, as the parties continued to negotiate in good faith toward the completion and execution of a Services Agreement (such period, including as extended, the “Standstill Period”). Furthermore, as a result of continuing good faith negotiations on a Services Agreement, effective as of October 23, 2017, the parties amended the LOI to extend the term of the LOI and Standstill Period to November 30, 2017. This term will be automatically extended until January 12, 2018 if the parties are still negotiating the terms of the Services Agreement in good faith as of November 30, 2017. Pursuant to the LOI, the parties intend to negotiate all of the definitive and binding terms of the Services Agreement. RHSS has the right to terminate the Brokerage Agreement upon 90 days’ notice (which period may be shortened by NRZ) if a services agreement is not signed between Altisource and NRZNote 2, during the Standstill Period. The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events. NRZ has agreed that, during such notice period and/or the Standstill Period, it will not replace or reduce the role of Altisource as a service provider with respect to thethree months ended March 31, 2018, Ocwen Transferred Portfolio.
Following the execution of the Services Agreement and the transfer of the Subject MSRs from Ocwen to NRZ, we anticipate that revenue from NRZ would increase and revenue from Ocwen would decrease. As MSRs continue to transfer from Ocwen to NRZ, we anticipate that NRZ will becomewas our largest customer. Had NRZ acquired allcustomer, accounting for 52% of the Subject MSRs and our agreements with NRZ were in place as of the beginning of the year, we estimate that approximately 50%total revenue. Additionally, 8% of our revenue would have been related to NRZ. There can be no assurance thatfor the parties will reach an agreement with respect tothree months ended March 31, 2018 was earned on the terms ofloan portfolios serviced by Ocwen, when a party other than Ocwen or the Services Agreement or that a Services Agreement will be entered into on a timely basis or at all.MSR owner selected Altisource as the service provider.
Ocwen has disclosed that it is subject to a number of ongoing federal and state regulatory examinations, cease and desist orders, consent orders, inquiries, subpoenas, civil investigative demand, requests for information and other actions and is subject to pending legal proceedings, that have or could result in adverse regulatory or other actionssome of which include claims against Ocwen.Ocwen for substantial monetary damages. For example, on May 15, 2017, Ocwen disclosed that on April 20, 2017, the CFPB and the State of Florida filed separate complaints in the United States District Court for the Southern District of Florida against Ocwen alleging violations of Federal consumer financial law and, in the case of Florida, Florida statutes. As another example, on May 15, 2017, Ocwen also disclosed that on April 28, 2017, the Commonwealth of Massachusetts filed a lawsuit against Ocwen in the Superior Court for the Commonwealth of Massachusetts alleging violations of state consumer financial laws relating to Ocwen’s servicing business, including lender-placed insurance and property preservation fees. Ocwen disclosed that the complaints seek to obtain permanent injunctive relief, consumer redress, refunds, restitution, disgorgement, damages, civil penalties, costs and fees and other relief. In addition, Ocwen disclosed that a number of states publicly announced or otherwise undertook various administrative actions against Ocwen related to alleged violations of applicable laws and regulations related to servicing residential mortgages. Certain of the allegations in the complaints and certain of the state administrative actions assert that Ocwen’s use of certain Altisource services was a contributing factor to Ocwen’s purported violations. Ocwen disclosed that the state administrative actions announced or undertaken purportedly seek sanctions and various injunctive reliefs which may include restrictions on Ocwen obtaining additional mortgage servicing rights, continuing mortgage servicing or debt collection activities, originating or funding loans, initiating foreclosuresThe forgoing or other limitations or restrictions on Ocwen’s business operations or licenses in certain of these states. Ocwen announced in several Form 8-K filings that it reached settlements with mortgage and banking regulatory agencies from certain of the states, the District of Columbia and state attorneys general that took regulatory actions against it on April 20, 2017 or shortly thereafter. Ocwen disclosed that, as part of these settlements, Ocwen will not acquire any new residential mortgage servicing rights until April 30, 2018 and will develop a plan of action and milestones regarding its transition from the servicing system it currently uses, REALServicing®, to an alternative servicing system and will not board any new loans onto the REALServicing system, as well as other key provisions. All of the forgoing matters could result in, and in some cases, have resulted in, adverse regulatory or other actions against Ocwen. While not all inclusive, otherPrevious regulatory actions to date have includedagainst Ocwen resulted in subjecting Ocwen to independent oversight of its operations and placing certain restrictions on its ability to acquire servicing rights.
In addition in August 2017, Ocwen disclosed in its second quarter 2017 SEC Form 10-Q that it received a letter from Ginnie Mae thatto the state regulators’ cease and desist orders discussed above, create a material change in Ocwen’s business status under Ginnie Mae’s MBS Guide and that Ginnie Mae has accordingly declared an event of default under guaranty agreements between Ginnie Mae and Ocwen. Ocwen further disclosed that in the letter it received, Ginnie Mae notified Ocwen that it will refrain from immediately exercising any
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

rights relating to this matter for a period of 90 days from the date of the letter. In addition, Ocwen has disclosed that during this period, Ginnie Mae has asked Ocwen to provide certain information regarding the cease and desist orders and certain information regarding Ocwen’s business plan, financials results and operations and Ocwen also stated that it continues to operate as a Ginnie Mae issuer in all respects and continues to participate in Ginnie Mae issuing of mortgaged-backed securities and home equity conversion loan pools in the ordinary course. Ocwen also disclosed that adverse actions by Ginnie Mae could materially and adversely impact Ocwen’s business, including if Ginnie Mae were to terminate Ocwen as an issuer or servicer of Ginnie Mae securities.
Ocwen may become subject to future federal and state regulatory investigations, cease and desist orders, consent orders, inquiries, subpoenas, civil investigative demands, requests for information, andother matters or legal proceedings, any of which could also result in adverse regulatory or other actions against Ocwen.
The foregoing may have significant adverse effects on Ocwen’s business and/or our continuing relationship with Ocwen. For example, Ocwen may be required to alter the way it conducts business, including the parties it contracts with for services (including information technologyIT and software services), it may be required to seek changes to its existing pricing structure with us, it may lose its non-GSE servicing rights or subservicing arrangements or may lose one or more of its state servicing or origination licenses. Additional regulatory actions or adverse financial developments may impose additional restrictions on or require changes in Ocwen’s business that could require it to sell assets or change its business operations. Any or all of these effects could result in our eventual loss of Ocwen as a customer or a reduction in the number and/or volume of services they purchase from us or the loss of other customers.
If any of the following events occurred, Altisource’s revenue wouldcould be significantly lower and our results of operations could be materially adversely affected, including from the possible impairment or write-off of goodwill, intangible assets, property and equipment, other assets and accounts receivable:
Altisource loses Ocwen as a customer or there is a significant reduction in the volume of services they purchase from us
Ocwen loses, sells or transfers a significant portion or all of its remaining non-GSE servicing rights or subservicing arrangements and Altisource fails to be retained as a service provider
Ocwen loses state servicing licenses in states with a significant number of loans in Ocwen’s servicing portfolio
Altisource fails to be retained as a service provider
The contractual relationship between Ocwen and Altisource changes significantly or there are significant changes to our pricing to Ocwen for services from which we generate material revenue
Additionally, Ocwen has stated, including in connection with resolving several state administrative actions discussed above, that it plansAltisource otherwise fails to transition from REALServicing to another mortgage servicing software platform. We anticipate that suchbe retained as a transition could be a multi-year project and Altisource would support Ocwen through such a transition. We do not anticipate that a servicing technology transition would impact the other services we provide to Ocwen. For the nine months ended September 30, 2017 and 2016, service revenue from REALServicing was $20.1 million and $25.7 million, respectively ($6.7 million and $8.2 million for the third quarter of 2017 and 2016, respectively). We estimate, with respect to income before income tax, that the REALServicing business currently operates at break-even.provider
Management cannot predict the outcome of these matters or the amount of any impact they may have on Altisource. However, in the event these matters materially negatively impact Altisource, we believe the variable nature of our cost structure would allow us to realign our cost structure in line with remaining revenue. Furthermore, in the event of a significant reduction in the volume of services purchased or loansloan portfolios serviced by Ocwen (such as a transfer of Ocwen’s remaining servicing rights to a successor servicer), we believe the impact to Altisource could occur over an extended period of time. During this period, we believe that we will continue to generate revenue from all or a portion of Ocwen’s portfolio.loan portfolios.
Additionally, ourOur Servicer Solutions, Origination Solutions, Consumer Real Estate Solutions and Real Estate Investor Solutions businesses are focused on diversifying and growing our revenue and customer base and we have a sales and marketing strategy to support these businesses.
Management believes our plans, together with current liquidity and cash flows from operations, would be sufficient to meet our working capital, capital expenditures, debt service and other cash needs. However, there can be no assurance that our plans will be successful or our operations will be profitable.
Additionally, Ocwen has notified us, disclosed in its filings and stated in connection with resolving several state administrative actions discussed above, that it plans to transition from REALServicing to another mortgage servicing software platform. Furthermore, Ocwen disclosed in its filings that its pending acquisition of PHH Corporation is expected to accelerate its transition
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

to a new servicing platform. Altisource is supporting Ocwen through this transition. We do not anticipate that a servicing technology transition would impact the other services we provide to Ocwen. For the three months ended March 31, 2018 and 2017, service revenue from REALServicing was $6.5 million and $7.0 million, respectively.
In addition to the above, as of June 30, 2017, we estimate that NRZ owned certain economic rights in, but not legal title to, approximately 78% of the Subject MSRs. As previously disclosed, in July 2017, Ocwen and NRZ entered into agreements to convert NRZ’s economic rights to the Subject MSRs into fully-owned MSRs in exchange for payments from NRZ to Ocwen when such Subject MSRs were transferred. The transfers are subject to certain third party consents. Ocwen disclosed that under these agreements, Ocwen would subservice the transferred Subject MSRs for an initial term of five years, and the agreements provided for the conversion of the existing arrangements into a more traditional subservicing arrangement.
In January 2018, Ocwen disclosed that it and NRZ entered into new agreements to accelerate the implementation of certain parts of their July 2017 arrangement in order to achieve the intent of the July 2017 agreements sooner while Ocwen continues the process of obtaining the third party consents necessary to transfer the Subject MSRs to NRZ.
On August 28, 2017, Altisource, through its licensed subsidiaries, entered into the Brokerage Agreement with NRZ which extends through August 2025. Under this agreement and related amendments, Altisource remains the exclusive provider of brokerage services for REO associated with the Subject MSRs when Ocwen transfers such MSRs to NRZ or when NRZ acquires both an additional economic interest in such Subject MSRs and the right to designate the broker for REO properties in such portfolios. The Brokerage Agreement provides that Altisource is the exclusive provider of brokerage services for REO associated with the Subject MSRs, irrespective of the sub-servicer. NRZ’s brokerage subsidiary will receive a cooperative brokerage commission on the sale of certain REO properties from these portfolios subject to certain exceptions.
On August 28, 2017, Altisource and NRZ also entered into the Services LOI, setting forth the terms pursuant to which Altisource would remain the exclusive service provider of fee-based services for the Subject MSRs through August 2025. The Services LOI was amended to continue through April 30, 2018 with a further automatic extension through May 15, 2018 provided that the parties continue to negotiate the Services Agreement in good faith.
The Brokerage Agreement can be terminated by Altisource if the Services Agreement is not signed by Altisource and NRZ during the term of the Services LOI, as extended. The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events. Termination events include, but are not limited to, a breach of the terms of the Brokerage Agreement (including, without limitation, the failure to meet performance standards and non-compliance with law in a material respect), the failure to maintain licenses which failure materially prevents performance of the contract, regulatory allegations of non-compliance resulting in an adversarial proceeding against NRZ, voluntary or involuntary bankruptcy, appointment of a receiver, disclosure in a Form 10-K or Form 10-Q that there is significant uncertainty about Altisource’s ability to continue as a going concern, failure to maintain a specified level of cash and an unapproved change of control.
We anticipate that revenue from NRZ will increase over time and revenue from Ocwen will decrease. As Subject MSRs continue to transfer from Ocwen to NRZ and following the anticipated execution of the Services Agreement, we expect that NRZ will become our largest customer. Had all of the Subject MSRs been transferred to NRZ and the Brokerage Agreement and the Services Agreement with NRZ been in place as of January 1, 2018, we estimate that approximately 48% of our revenue for the three months ended March 31, 2018 would have been related to NRZ. There can be no assurance that the parties will reach an agreement with respect to the terms of the Services Agreement or that a Services Agreement will be entered into on a timely basis or at all.
Escrow and Trust Balances
We hold customers’ assets in escrow and trust accounts at various financial institutions pending completion of certain real estate activities. We also hold cash in trust accounts at various financial institutions where contractual obligations mandate maintaining dedicated bank accounts for our collections business.asset recovery management business’s collections. These amounts are held in escrow and trust accounts for limited periods of
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

time and are not included in the condensed consolidated balance sheets. Amounts held in escrow and trust accounts were $39.2$24.6 million and $64.1$35.1 million at September 30, 2017March 31, 2018 and December 31, 2016,2017, respectively.
NOTE 2120 — SEGMENT REPORTING
Our business segments are based upon our organizational structure, which focuses primarily on the services offered, and are consistent with the internal reporting used by our Chief Executive Officer (our chief operating decision maker) to evaluate operating performance and to assess the allocation of our resources.
Effective January 1, 2017, our reportable segments changed as a result
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

We now report our operations through two new reportable segments: Mortgage Market and Real Estate Market. In addition, we report Other Businesses, Corporate and Eliminations separately. Prior to the January 1, 2017 change in reportable segments, our reportable segments were Mortgage Services, Financial Services and Technology Services. The former Mortgage Services segment was separated into the Mortgage Market and Real Estate Market segments (as described below). Furthermore, certain of the software services business units that were formerly in the Technology Services segment and the mortgage charge-off collections business that was formerly in the Financial Services segment are now included in the Mortgage Market. Other Businesses, Corporate and Eliminations includes the other business that were formerly in the Financial Services segment as well as IT infrastructure management services formerly in the Technology Services segment. Prior year comparable period segment disclosures have been restated to conform to the current year presentation.
The Mortgage Market segment provides loan servicers and originators with marketplaces, and services and a portfolio of software, data analytics and information technologies that span the mortgage lifecycle. The Real Estate Market segment provides real estate consumers and rental property investors and real estate consumers with marketplaces products and services that span the real estate lifecycle. In addition, the Other Businesses, Corporate and Eliminations segment includes businesses that provide asset recovery managementpost-charge-off consumer debt collection services primarily to debt originators (e.g., credit card, auto lending and retail credit), customer relationship management services primarily to the utility, insurance and hotel industries and IT infrastructure management services. Other Businesses, Corporate and Eliminations also includes interest expense and costs related to corporate support functions including executive, finance, law, compliance, human resources, vendor management, facilities, risk management, and sales and marketing costs not allocated to the business units as well as eliminations between the reportable segments.
Financial information for our segments is as follows:
  Three months ended September 30, 2017
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue $199,262
 $22,121
 $13,596
 $234,979
Cost of revenue 137,466
 23,497
 13,935
 174,898
Gross profit (loss) 61,796
 (1,376) (339) 60,081
Selling, general and administrative expenses 28,006
 4,208
 14,408
 46,622
Income (loss) from operations 33,790
 (5,584) (14,747) 13,459
Total other income (expense), net 26
 
 (3,128) (3,102)
         
Income (loss) before income taxes and
non-controlling interests
 $33,816
 $(5,584) $(17,875) $10,357
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

  Three months ended March 31, 2018
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue $167,338
 $15,280
 $14,820
 $197,438
Cost of revenue 111,073
 18,554
 17,567
 147,194
Gross profit (loss) 56,265
 (3,274) (2,747) 50,244
Selling, general and administrative expenses 23,374
 4,118
 15,632
 43,124
Income (loss) from operations 32,891
 (7,392) (18,379) 7,120
Total other income (expense), net 16
 2
 (12,110) (12,092)
         
Income (loss) before income taxes and
non-controlling interests
 $32,907
 $(7,390) $(30,489) $(4,972)
 Three months ended September 30, 2016 Three months ended March 31, 2017
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
                
Revenue $211,821
 $21,516
 $19,408
 $252,745
 $204,723
 $20,063
 $15,697
 $240,483
Cost of revenue 138,646
 16,634
 18,722
 174,002
 140,150
 22,143
 15,660
 177,953
Gross profit 73,175
 4,882
 686
 78,743
Gross profit (loss) 64,573
 (2,080) 37
 62,530
Selling, general and administrative expenses 29,903
 6,961
 17,022
 53,886
 28,682
 4,325
 14,694
 47,701
Income (loss) from operations 43,272
 (2,079) (16,336) 24,857
 35,891
 (6,405) (14,657) 14,829
Total other income (expense), net 10
 
 (6,071) (6,061) 10
 
 (5,093) (5,083)
                
Income (loss) before income taxes and
non-controlling interests
 $43,282
 $(2,079) $(22,407) $18,796
 $35,901
 $(6,405) $(19,750) $9,746
  Nine months ended September 30, 2017
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue $614,180
 $67,314
 $44,653
 $726,147
Cost of revenue 421,942
 72,484
 43,818
 538,244
Gross profit (loss) 192,238
 (5,170) 835
 187,903
Selling, general and administrative expenses 86,493
 14,084
 46,216
 146,793
Income (loss) from operations 105,745
 (19,254) (45,381) 41,110
Total other income (expense), net 138
 
 (8,985) (8,847)
         
Income (loss) before income taxes and
non-controlling interests
 $105,883
 $(19,254) $(54,366) $32,263
  Nine months ended September 30, 2016
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue $626,522
 $70,229
 $61,925
 $758,676
Cost of revenue 408,412
 47,946
 60,878
 517,236
Gross profit 218,110
 22,283
 1,047
 241,440
Selling, general and administrative expenses 90,498
 18,755
 52,456
 161,709
Income (loss) from operations 127,612
 3,528
 (51,409) 79,731
Total other income (expense), net 144
 
 (16,017) (15,873)
         
Income (loss) before income taxes and
non-controlling interests
 $127,756
 $3,528
 $(67,426) $63,858
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
                
Total assets:  
  
  
  
  
  
  
  
September 30, 2017 $311,423
 $63,067
 $221,911
 $596,401
December 31, 2016 347,067
 47,863
 294,282
 689,212
March 31, 2018 $285,989
 $82,574
 $463,210
 $831,773
December 31, 2017 304,346
 64,624
 496,194
 865,164
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Our services are primarily provided to customers located in the United States. Premises and equipment, net consist of the following, by country:
(in thousands) September 30,
2017
 December 31,
2016
 March 31,
2018
 December 31,
2017
        
United States $51,900
 $71,418
 $40,068
 $46,268
Luxembourg 16,686
 16,688
India 9,657
 14,006
 6,797
 8,136
Luxembourg 17,117
 14,791
Philippines 1,981
 3,027
 1,916
 2,038
Uruguay 168
 231
 118
 143
        
Total $80,823
 $103,473
 $65,585
 $73,273
NOTE 2221 — SUBSEQUENT EVENT
As discussedOn April 3, 2018, Altisource Portfolio Solutions S.A. and its wholly-owned subsidiary, Altisource S.à r.l., entered into a credit agreement (the “Credit Agreement”) with Morgan Stanley Senior Funding, Inc. as administrative agent and collateral agent and the other lender parties thereto, pursuant to which the lenders have agreed to extend credit to Altisource S.à r.l. in Note 20,the form of (i) Term B Loans (as defined in the Credit Agreement) in an aggregate principal amount equal to $412.0 million and (ii) a $15.0 million revolving credit facility, with Altisource Portfolio Solutions S.A. and certain wholly-owned subsidiaries of Altisource S.à r.l. acting as a resultguarantors.
The proceeds of continuing good faith negotiations on a Services Agreement, effectivethe Term B Loans were used to refinance Altisource S.à r.l.’s prior term loans under the credit agreement dated as of October 23, 2017,November 27, 2012 (see Note 10). When drawn, the Companyproceeds from the revolving credit facility may be used for general corporate purposes and NRZ amendedother uses permitted under the LOI to extendCredit Agreement.
As further summarized below, the Credit Agreement contains several changes from the prior credit agreement and retains certain other provisions. These include the following:
The Term B Loans mature in April 2024 while the term loans under the prior credit agreement would have matured in December 2020.
The Credit Agreement includes a revolving credit facility with a maintenance covenant that will apply to Altisource S.à r.l. only if funds are drawn on the revolving credit facility as of the LOIlast day of a fiscal quarter.
The new Term B Loans have no financial maintenance covenants and Standstill Periodare similar to November 30, 2017. ThisAltisource S.à r.l.’s term loans under the prior credit agreement.
The net debt definition in the Credit Agreement permits Altisource S.à r.l. to reduce net debt by up to $75 million in marketable securities while the prior credit agreement did not reduce net debt by marketable securities.
The Available Amount accumulated under the prior credit agreement is being carried over to the Credit Agreement. The Available Amount can be used to make certain restricted payments, investments and payments, subject to certain conditions set forth in the Credit Agreement.
Altisource S.à r.l. may incur incremental indebtedness under the Credit Agreement from one or more incremental lenders, which may include existing lenders, in an aggregate incremental principal amount not to exceed $125 million (compared to $200 million in the prior credit agreement), subject to certain conditions set forth in the Credit Agreement, including a sublimit of $80 million with respect to incremental revolving credit commitments. The lenders have no obligation to provide any incremental indebtedness.
The new Term B Loans amortize $41.2 million in year 1, $41.2 million in year 2 and $12.4 million per year in each of the subsequent years. Amortization under the prior credit agreement was equal to $5.9 million per year.
The new Term B Loans bear interest at rates based upon, at Altisource S.à r.l.’s option, the Adjusted Eurodollar Rate or the Base Rate. Eurodollar Rate Term Loans will be automatically extended until January 12,bear interest at a rate per annum equal to the sum of (i) the greater of (x) the Adjusted Eurodollar Rate for a three month interest period and (y) 1.00% plus (ii) 4.00%. Eurodollar Rate Loans under the revolving credit facility will bear interest at a rate per annum of the Adjusted Eurodollar Rate for a three month interest period plus 4.00%. Base Rate Term Loans will bear interest at a rate per annum equal to the sum of (i) the greater of (x) the Base Rate and (y) 2.00% plus (ii) 3.00%. Base Rate loans under the revolving credit facility will bear interest at a rate per annum of the Base Rate plus 3.00%. Interest under the prior credit agreement was based upon, at Altisource S.à r.l.’s option, the Adjusted Eurodollar Rate or the Base Rate. Adjusted Eurodollar Rate loans bore interest at a rate per annum equal to the sum of (i) the greater of (x) the Adjusted Eurodollar Rate for the applicable interest period and (y) 1.00% plus (ii) a 3.50% margin. Base Rate loans bore interest at a rate per annum equal to the sum of (i) the greater of (x) the Base Rate and (y) 2.00% plus (ii) 2.50%.
ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Condensed Consolidated Financial Statements (Continued)

Mandatory repayments of the new Term B Loans from asset sales that exceed $25 million in a given calendar year and from proceeds from the sale RESI shares held on April 3, 2018 ifare applied against contractual amortization of the parties are still negotiatingTerm B Loans.
Similar to the prior credit agreement, the Credit Agreement contains representations, warranties, covenants, terms and conditions customary for transactions of this type. These include covenants limiting Altisource Portfolio Solutions S.A.’s, Altisource S.à r.l.’s and each Restricted Subsidiary’s ability, subject to certain exceptions and baskets, to (i) incur indebtedness, (ii) incur liens on its assets, (iii) agree to any additional negative pledges, (iv) pay dividends and make other Restricted Junior Payments, (v) limit the ability of its subsidiaries to pay dividends or distribute assets, (vi) make investments, (vii) enter into any transaction of merger or consolidation, liquidate, wind-up or dissolve, or convey any part of its business, assets or property, or acquire the business, property or assets of another person, subject to certain exceptions, (viii) dispose of the equity interests of any Material Subsidiaries, whether through a sale of the capital stock, dissolution, merger or sale of all or substantially all of the assets of such Material Subsidiary, (ix) enter into sale and leaseback transactions, (x) enter into certain transactions with affiliates, (xi) engage in a line of business substantially different than existing business and businesses reasonably related, complimentary or ancillary thereto, (xii) modify the terms of indebtedness junior to the Servicesloans contemplated by the Credit Agreement, (xiii) modify the terms of its organizational documents in good faithany material respect, (xiv) change its fiscal year, (xv) permit Altisource Portfolio Solutions S.A. to hold material assets, have material liabilities, or engage in certain activities, in each case, except as contemplated by the Credit Agreement, (xvi) use the proceeds of the loans for certain purposes, and (xvii) to the extent any Revolving Credit Loans are outstanding on the last day of a fiscal quarter, permit the Total Leverage Ratio to be greater than 3.50:1.00 as of November 30, 2017.the last day of such fiscal quarter (such covenant, the “Springing Revolving Financial Covenant”). The parties continueSpringing Revolving Financial Covenant is for the benefit of Lenders having Revolving Credit Loans only and is subject to work toward executing a Servicescustomary cure provision.
The Company filed a Current Report on Form 8-K on April 4, 2018 that describes certain of the provisions of the Credit Agreement and also contains the Credit Agreement as an exhibit, which is incorporated in this Form 10-Q by reference. This description of the Credit Agreement is not complete and is qualified in its entirety by reference to the entire Credit Agreement.


Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
Management’s discussion and analysis of financial condition and results of operations (“MD&A”) is a supplement to the accompanying interim condensed consolidated financial statements and is intended to provide a reader of our financial statements with a narrative from the perspective of management on our businesses, current developments, financial condition, results of operations and liquidity. Our MD&A should be read in conjunction with our Form 10-K for the year ended December 31, 20162017 filed with the Securities and Exchange Commission (“SEC”) on February 16, 2017.22, 2018.
FORWARD-LOOKING STATEMENTS
Certain statements in this Form 10-Q regarding anticipated financial outcomes, business and market conditions, outlook and other similar statements related to Altisource’s future financial and operational performance are “forward-looking statements” made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may be identified by the use of terminology such as “anticipate,” “intend,” “expect,” “may,” “could,” “should,” “would,” “plan,” “estimate,” “believe,” “predict,” “potential” or “continue” or the negative of these terms and other comparable terminology. Forward-looking statements are not guarantees of future performance and involve a number of assumptions, risks and uncertainties that could cause actual results to differ materially. The following are examples of such items and are not intended to be all inclusive:
assumptions related to the sources of liquidity and the adequacy of financial resources;
assumptions about our ability to grow our business, including executing on our strategic initiatives;
assumptions about our ability to improve margins;
assumptions regarding the impact of seasonality;
estimates regarding our effective tax rate; and
estimates regarding our reserves and valuations.
Important factors that could cause actual results to differ materially from those suggested by the forward-looking statements include, but are not limited to, the risks discussed in the “Risk Factors” in Part II, Item 1A of this Form 10-Q and the “Risk Factors” section of our Form 10-K for the year ended December 31, 20162017 and include the following:
if, as a result of difficulties faced byour ability to retain Ocwen Financial Corporation (“Ocwen”), we were to lose Ocwen as a customer or there is a significant reduction inour ability to receive the anticipated volume of services they purchasereferrals from us;Ocwen;
if we are unableour ability to reach agreement with New Residential Investment Corp. (individually, together with one or more of its subsidiaries, or one or more of its subsidiaries individually, “NRZ”) on a Services Agreement or if the Collectivetermination of the Cooperative Brokerage Agreement, as amended, and related letter agreement are terminated;(collectively, the “Brokerage Agreement”);
our ability to execute on our strategic initiatives;businesses;
our ability to retain our existing customers, expand relationships and attract new customers;
the level of loan delinquencies and charge-offs;
the level of origination volume;
technology failures;
the outsourcing trends;
our ability to raise debt;
our ability to retain our directors, executive officers and key personnel;
our ability to integrate acquired businesses;
our ability to comply with, and burdens imposed by, governmental regulations and policies and any changes in such regulations and policies; and
significant changes in the Luxembourg tax regime or interpretations of the Luxembourg tax regime.
We caution youthe reader not to place undue reliance on these forward-looking statements as they reflect our view only as of the date of this report. We are under no obligation (and expressly disclaim any obligation) to update or alter any forward-looking statements contained herein to reflect any change in our expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based.

OVERVIEW
Our Business
When we refer to “Altisource,” the “Company,” “we,” “us” or “our” we mean Altisource Portfolio Solutions S.A., a Luxembourg société anonyme, or public limited liability company, and its subsidiaries.
We are an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative services and technologies, Altisource helps solve the demands of the ever-changing market.markets we serve.
Effective January 1, 2017, ourOur reportable segments changedare as a result of changes in our internal organization, which changed the way our Chief Executive Officer (our chief operating decision maker) manages our businesses, allocates resources and evaluates performance. We now report our operations through two new reportable segments: Mortgage Market and Real Estate Market. In addition, we report Other Businesses, Corporate and Eliminations separately. Prior to the January 1, 2017 change in reportable segments, our reportable segments were Mortgage Services, Financial Services and Technology Services. Prior year comparable period segment disclosures have been restated to conform to the current year presentation.follows:
Mortgage Market: Provides loan servicers and originators with marketplaces, services and technologies that span the mortgage lifecycle. Within the Mortgage Market segment, we provide:
Servicer Solutions - the solutions, services and technologies typically used or licensed primarily by residential loan servicers.
• Property preservation and inspection services
• Residential and commercial loan servicing technologies
• Real estate brokerage and auction services
• Vendor management, marketplace transaction management and payment management platforms
• Title insurance (agent and related services) and settlement services
• Document management platform
• Appraisal management services and broker and non-broker valuation services
• Foreclosure trustee services
• Residential and commercial loan servicing technologies

 
• Vendor management, marketplace transaction management and payment management technologies
• Document management platform
• Default services (real estate owned (“REO”), foreclosure, bankruptcy, eviction) technologies
• Foreclosure trustee services
• Mortgage charge-off collections
• Non-legal processing and related services for and under the supervision of foreclosure, bankruptcy and eviction attorneys
• Residential and commercial loan disbursement processing, risk mitigation and construction inspection services
Origination Solutions - the solutions, services and technologies typically used or licensed by loan originators (or other similar mortgage market participants) in originating, buying and buyingselling residential mortgages.
• Title insurance (agent and related services) and settlement services
• Certified loan insurance and certification
• Vendor management oversight platform
• Appraisal management services and broker and non-broker valuation services
• Fulfillment services
• Loan origination system
 
• Document management platform
• Certified loan insurance and certification
• Vendor management oversight platform
• Mortgage banker cooperative Best Partners Mortgage Cooperative, Inc., doing business as Lenders One® (“Lenders One”)management
• Fulfillment services
• Loan origination system
• Mortgage trading platform
• Document management platform
Real Estate Market: Provides real estate consumers and rental property investors with marketplaces and services that span the real estate lifecycle. Within the Real Estate Market segment, we provide:
Consumer Real Estate Solutions - the solutions, services and technologies typically used by home buyers and sellers to handle key aspects of buying and selling a home.residence.
• Real estate brokerage
• Mortgage brokerage
doing business as Owners.com®
• Title insurance (agent and related services) and settlement services
 
• Mortgage brokerage
• Homeowners insurance

Real Estate Investor Solutions - the solutions, services and technologies used by buyers and sellers of single-family investment homes.
• Property preservation and inspection services
• Buy-renovate-sell
• Real estate brokerage and auction services
• Renovation services
• Data solutions
• Property management services
• Title insurance (agent and related services) and settlement services
 
• Buy-renovate-lease-sell
• Renovation services
• Property management services
• Appraisal management services and broker and non-broker valuation services
Other Businesses, Corporate and Eliminations: Our Other Businesses, Corporate and Eliminations segment includesIncludes certain non-coreancillary businesses, interest expense and unallocated costs related to corporate support functions. The businesses in this segment include post-charge-off consumer debt collection services, customer relationship management services and information technology (“IT”) infrastructure management services. Interest expense relates to the Company’s senior secured term loan and corporate support functions include executive, finance, law, compliance, human

resources, vendor management, facilities, risk management and sales and marketing costs not allocated to the business units. This segment also includes eliminations of transactions between the reportable segments.
We classify revenue in three categories: service revenue, revenue from reimbursable expenses and non-controlling interests. In evaluating our performance, we focus on service revenue. Service revenue consists of amounts attributable to our fee-based services and sales of short-term investments in real estate. Reimbursable expenses and non-controlling interests are pass-through items for which we earn no margin. Reimbursable expenses consist of amounts we incur on behalf of our customers in performing our fee-based services that we pass directly on to our customers without a markup. Non-controlling interests represent the earnings of Best Partners Mortgage Cooperative, Inc., doing business as Lenders One.One® (“Lenders One”). Lenders One is a mortgage cooperative managed, but not owned, by Altisource andAltisource. Lenders One is included in revenue and reduced from net income to arrive at net income attributable to Altisource.
Share Repurchase Program
On May 17, 2017, our shareholders approved the renewal of the share repurchase program previously approved by the shareholders on May 18, 2016, which replaced the previous share repurchase program. Under the program, we are authorized to purchase up to 4.6 million shares of our common stock, based on a limit of 25% of the outstanding shares of common stock on the date of approval at a minimum price of $1.00 per share and a maximum price of $500.00 per share, for a period of five years from the date of approval. Under the existing and prior programs, we purchased 1.1 million shares of common stock at an average price of $22.48 per share during the nine months ended September 30, 2017 and 1.3 million shares at an average price of $26.94 per share during the nine months ended September 30, 2016 (0.3 million shares at an average price of $23.48 per share for the third quarter of 2017 and 0.5 million shares at an average price of $28.68 per share for the third quarter of 2016). As of September 30, 2017, approximately 3.9 million shares of common stock remain available for repurchase under the program. Our senior secured term loan limits the amount we can spend on share repurchases, which was approximately $403 million as of September 30, 2017, and may prevent repurchases in certain circumstances.
Strategy and Growth Businesses
We are focused on becoming one of the premier providers of mortgage and real estate marketplaces and related services to a broad and diversified customer base while continuing to strengthen our compliance management system.base. Within the mortgage and real estate market segments, we facilitate transactions and provide products, solutions and services related to home sales, home purchases, home rentals, home maintenance, mortgage originationoriginations and mortgage servicing.
Each of our strategic businesses provides Altisource the potential to grow and diversify our customer and revenue base. We believe these businesses operate in very large markets and directly leverage our core competencies and distinct competitive advantages. A further description of our four strategic businesses follows.
Servicer Solutions:
Through this business, we provide a suite of services and technologies to meet the evolving and growing needs of loan servicers. We are focused on growing referrals from our existing customer base, expanding the service and proprietary technology offerings to our customer base, and attracting new customers to our offerings. We have a customer base that includes Ocwen, a government-sponsored enterprise (“GSE”), NRZ, several top tenlarge bank servicers and non-bank servicers and asset managers. Even as loan delinquencies return to historical norms, we believe there is a very large addressable market for our offerings. We believe we are one of only a few providers with a broad suite of servicer solutions, nationwide coverage and demonstrated scalability. Further,

we believe we are well positioned to gain market share as existing customers and prospects consolidate to larger, full-service providers and outsource services that have historically been performed in-house.
Origination Solutions:
Through this business, we provide a suite of services and technologies to meet the evolving and growing needs of loan originators and correspondents. We are focused on growing referrals from our existing customer base, expanding the service and proprietary technology offerings to our customer base, and attracting new customers to our offerings. We have a customer base that includes the Lenders One cooperative mortgage bankers, the Mortgage Builder® loan origination system customers and mid-size and larger bank and non-bank loan originators. We believe our suite of services and technologies positions us to grow our relationships with our existing customer base by providing additional products, services and solutions to these customers. Further, we believe we are well positioned to attract new customers as prospects consolidate to larger, full-service providers and outsource services that have historically been performed in-house.
Consumer Real Estate Solutions:
Through this business, we provide real estate buyers and sellers with a technology enabled real estate brokerage and relatedintegrated services that handle key aspects ofto support them in buying and selling a home. Our offerings include local real estate agent services and loan brokerage as well as closing and title services. We are focused on developingcontinuing to develop this business by capitalizing on our core competenciesAltisource’s experience in realty services and online real estate marketing and offering consumers right-sized commission structures, smart digital tools and personalized service from local real estate agents.loan origination services as well as on recently developed agile execution competencies.
Real Estate Investor Solutions:
Through this business, we provide a suite of services and technologies to support buyers and sellers of single-family investment homes.homes, including our purchase, renovation, leasing and sale of short-term investments in real estate. We are focused on growing referrals from our existing customer base, expanding the service and proprietary technology offerings to our customer base, and attracting new customers to our offerings. We have a customer base that includes AltisourceFront Yard Residential Corporation (“RESI”) and other institutional and smaller single-family rental investors. The single-family rental market is large, geographically distributed and has fragmented ownership. We believe our acquisition, renovation, property management, leasing and disposition platform provides a strong value proposition for institutional and retail investors and positions us well for growth.

There can be no assurance that growth from some or all of our strategic businesses will be successful or our operations will be profitable.
Share Repurchase Program
On May 17, 2017, our shareholders approved the renewal of the share repurchase program previously approved by the shareholders on May 18, 2016, which replaced the previous share repurchase program. We are authorized to purchase up to 4.6 million shares of our common stock, based on a limit of 25% of the outstanding shares of common stock on the date of approval, at a minimum price of $1.00 per share and a maximum price of $500.00 per share, for a period of five years from the date of approval. As of March 31, 2018, approximately 3.1 million shares of common stock remain available for repurchase under the program. We purchased 0.4 million shares of common stock at an average price of $27.67 per share during the three months ended March 31, 2018 and 0.4 million shares at an average price of $25.10 per share during the three months ended March 31, 2017. Luxembourg law limits share repurchases to the balance of Altisource Portfolio Solutions S.A. (unconsolidated parent company) retained earnings, less the value of shares repurchased. As of March 31, 2018, we can repurchase up to approximately $141 million of our common stock under Luxembourg law. Our senior secured term loan limited the amount we could have spent on share repurchases, which was approximately $464 million as of March 31, 2018, and may have prevented repurchases in certain circumstances. The new credit agreement retains this amount available for share repurchases and other restricted payments. See Note 21 to the condensed consolidated financial statements for additional information on the new credit agreement.
Ocwen Related Matters
Revenue fromDuring the three months ended March 31, 2018, Ocwen represented 58%was our largest customer, accounting for 52% of our total revenue. Additionally, 8% of our revenue for the ninethree months ended September 30, 2017 (58% of our revenue for the third quarter of 2017). Additionally, 16% of our revenue for the nine months ended September 30, 2017 (15% of our revenue for the third quarter of 2017)March 31, 2018 was earned on the loan portfolios serviced by Ocwen, when a party other than Ocwen or NRZthe mortgage servicing rights (“MSRs”) owner selected Altisource as the service provider.
Ocwen disclosed that, on July 23, 2017, it entered into a master agreement and a transfer agreement with NRZ to undertake certain actions to facilitate the transfer of Ocwen’s remaining interests in approximately $110 billion in unpaid principal balance (as of June 30, 2017) of its non-government-sponsored enterprise (“non-GSE”) mortgage servicing rights (the “Subject MSRs”) to NRZ. As of June 30, 2017, the Subject MSRs represented approximately 78% of Ocwen’s non-GSE MSRs. In the event the required third party consents are not obtained by July 23, 2018 or an earlier date agreed to by Ocwen and NRZ, the applicable Subject MSRs may (i) become subject to a new agreement to be negotiated between Ocwen and NRZ, (ii) be acquired by Ocwen, or, if Ocwen does not desire or is otherwise unable to purchase, sold to one or more third parties, or (iii) remain subject to their existing agreements. Ocwen also disclosed that it entered into a five year subservicing agreement with NRZ pursuant to which Ocwen will subservice the mortgage loans related to the Subject MSRs that are transferred to NRZ. In addition, Ocwen disclosed that during the five year subservicing agreement term, NRZ may terminate the subservicing agreement for convenience, subject to Ocwen’s right to receive a termination fee and proper notice.
As disclosed in our report on Form 8-K filed on August 28, 2017, REALHome Services and Solutions, Inc. and REALHome Services and Solutions - CT, Inc. (collectively, “RHSS”), two licensed real estate brokerage subsidiaries of the Company, entered into a Cooperative Brokerage Agreement (the “Brokerage Agreement”) with a licensed real estate brokerage subsidiary of NRZ pursuant to which RHSS will be the exclusive provider, irrespective of the subservicer, of real estate brokerage services for portfolios associated with Subject MSRs that are transferred to NRZ (the “Ocwen Transferred Portfolio”) and with respect to approximately $6 billion of non-Ocwen serviced non-GSE portfolios. NRZ’s brokerage subsidiary will receive a cooperative brokerage commission on the sale of certain REO properties from these portfolios. In addition, Altisource and RHSS entered into a letter agreement with NRZ which provides for NRZ to directly appoint RHSS (or another real estate brokerage subsidiary designated by Altisource) to perform the real estate brokerage services with respect to REO properties in the Ocwen Portfolio, subject to

certain specified exceptions, in the event that NRZ’s brokerage subsidiary does not refer real estate listings from the Ocwen Portfolio to RHSS. In this case, the designated Altisource brokerage subsidiary would retain the full seller’s brokerage commission. The Brokerage Agreement and the letter agreement are effective through August 31, 2025 unless earlier terminated in accordance with their respective terms. Contemporaneously with the execution of the Brokerage Agreement, Altisource Solutions S.à r.l. executed a non-binding letter of intent (“LOI”) with NRZ to enter into a Services Agreement, setting forth the terms pursuant to which Altisource Solutions S.à r.l. would remain the exclusive service provider of fee-based services on the Ocwen Transferred Portfolio through August 2025, irrespective of the subservicer. The LOI provides for the parties to negotiate in good faith toward the execution of a Services Agreement within 30 days from the date of the LOI. This term was automatically extended by a further 30 days by the parties, pursuant to the terms of the LOI, as the parties continued to negotiate in good faith toward the completion and execution of a Services Agreement (such period, including as extended, the “Standstill Period”). Furthermore, as a result of continuing good faith negotiations on a Services Agreement, effective as of October 23, 2017, the parties amended the LOI to extend the term of the LOI and Standstill Period to November 30, 2017. This term will be automatically extended until January 12, 2018 if the parties are still negotiating the terms of the Services Agreement in good faith as of November 30, 2017. Pursuant to the LOI, the parties intend to negotiate all of the definitive and binding terms of the Services Agreement. RHSS has the right to terminate the Brokerage Agreement upon 90 days’ notice (which period may be shortened by NRZ) if a services agreement is not signed between Altisource and NRZ during the Standstill Period. The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events. NRZ has agreed that, during such notice period and/or the Standstill Period, it will not replace or reduce the role of Altisource as a service provider with respect to the Ocwen Transferred Portfolio.
Following the execution of the Services Agreement and the transfer of the Subject MSRs from Ocwen to NRZ, we anticipate that revenue from NRZ would increase and revenue from Ocwen would decrease. As mortgage servicing rights (“MSRs”) continue to transfer from Ocwen to NRZ, we anticipate that NRZ will become our largest customer. Had NRZ acquired all of the Subject MSRs and our agreements with NRZ were in place as of the beginning of the year, we estimate that approximately 50% of our revenue would have been related to NRZ. There can be no assurance that the parties will reach an agreement with respect to the terms of the Services Agreement or that a Services Agreement will be entered into on a timely basis or at all.
Ocwen has disclosed that it is subject to a number of ongoing federal and state regulatory examinations, cease and desist orders, consent orders, inquiries, subpoenas, civil investigative demand, requests for information and other actions and is subject to pending legal proceedings, that have or could result in adverse regulatory or other actionssome of which include claims against Ocwen.Ocwen for substantial monetary damages. For example, on May 15, 2017, Ocwen disclosed that on April 20, 2017, the Consumer Financial Protection Bureau (“CFPB”) and the State of Florida filed separate complaints in the United States District Court for the Southern District of Florida against Ocwen alleging violations of Federal consumer financial law and, in the case of Florida, Florida statutes. As another example, on May 15, 2017, Ocwen also disclosed that on April 28, 2017, the Commonwealth of Massachusetts filed a lawsuit against Ocwen in the Superior Court for the Commonwealth of Massachusetts alleging violations of state consumer financial laws relating to Ocwen’s servicing business, including lender-placed insurance and property preservation fees. Ocwen disclosed that the complaints seek to obtain permanent injunctive relief, consumer redress, refunds, restitution, disgorgement, damages, civil penalties, costs and fees and other relief. In addition, Ocwen disclosed that a number of states publicly announced or otherwise undertook various administrative actions against Ocwen related to alleged violations of applicable laws and regulations related to servicing residential mortgages. Certain of the allegations in the complaints and certain of the state administrative actions assert that Ocwen’s use of certain Altisource services was a contributing factor to Ocwen’s purported violations. Ocwen disclosed that the state administrative actions announced or undertaken purportedly seek sanctions and various injunctive reliefs which may include restrictions on Ocwen obtaining additional mortgage servicing rights, continuing mortgage servicing or debt collection activities, originating or funding loans, initiating foreclosuresThe forgoing or other limitations or restrictions on Ocwen’s business operations or licenses in certain of these states. Ocwen announced in several Form 8-K filings that it reached settlements with mortgage and banking regulatory agencies from certain of the states, the District of Columbia and state attorneys general that took regulatory actions against it on April 20, 2017 or shortly thereafter. Ocwen disclosed that, as part of these settlements, Ocwen will not acquire any new residential mortgage servicing rights until April 30, 2018 and will develop a plan of action and milestones regarding its transition from the servicing system it currently uses, REALServicing®, to an alternative servicing system and will not board any new loans onto the REALServicing system, as well as other key provisions. All of the forgoing matters could result in, and in some cases, have resulted in, adverse regulatory or other actions against Ocwen. While not all inclusive, otherPrevious regulatory actions to date have includedagainst Ocwen resulted in subjecting Ocwen to independent oversight of its operations and placing certain restrictions on its ability to acquire servicing rights.
In addition in August 2017, Ocwen disclosed in its second quarter 2017 SEC Form 10-Q that it received a letter from Ginnie Mae thatto the state regulators’ cease and desist orders discussed above, create a material change in Ocwen’s business status under Ginnie Mae’s MBS Guide and that Ginnie Mae has accordingly declared an event of default under guaranty agreements between Ginnie Mae and Ocwen. Ocwen further disclosed that in the letter it received, Ginnie Mae notified Ocwen that it will refrain from immediately exercising any rights relating to this matter for a period of 90 days from the date of the letter. In addition, Ocwen has disclosed that during this period, Ginnie Mae has asked Ocwen to provide certain information regarding the cease and desist orders and certain information regarding Ocwen’s business plan, financial results and operations and Ocwen also stated that it continues to

operate as a Ginnie Mae issuer in all respects and continues to participate in Ginnie Mae issuing of mortgage-backed securities and home equity conversion loan pools in the ordinary course. Ocwen also disclosed that adverse actions by Ginnie Mae could materially and adversely impact Ocwen’s business, including if Ginnie Mae were to terminate Ocwen as an issuer or servicer of Ginnie Mae securities.
Ocwen may become subject to future federal and state regulatory investigations, cease and desist orders, consent orders, inquiries, subpoenas, civil investigative demands, requests for information, andother matters or legal proceedings, any of which could also result in adverse regulatory or other actions against Ocwen.
The foregoing may have significant adverse effects on Ocwen’s business and/or our continuing relationship with Ocwen. For example, Ocwen may be required to alter the way it conducts business, including the parties it contracts with for services (including information technologyIT and software services), it may be required to seek changes to its existing pricing structure with us, it may lose its non-GSE servicing rights or subservicing arrangements or may lose one or more of its state servicing or origination licenses. Additional regulatory actions or adverse financial developments may impose additional restrictions on or require changes in Ocwen’s business that could require it to sell assets or change its business operations. Any or all of these effects could result in our eventual loss of Ocwen as a customer or a reduction in the number and/or volume of services they purchase from us or the loss of other customers.
If any of the following events occurred, Altisource’s revenue wouldcould be significantly lower and our results of operations could be materially adversely affected, including from the possible impairment or write-off of goodwill, intangible assets, property and equipment, other assets and accounts receivable:
Altisource loses Ocwen as a customer or there is a significant reduction in the volume of services they purchase from us
Ocwen loses, sells or transfers a significant portion or all of its remaining non-GSE servicing rights or subservicing arrangements and Altisource fails to be retained as a service provider
Ocwen loses state servicing licenses in states with a significant number of loans in Ocwen’s servicing portfolio
Altisource fails to be retained as a service provider
The contractual relationship between Ocwen and Altisource changes significantly or there are significant changes to our pricing to Ocwen for services from which we generate material revenue
Additionally, Ocwen has stated, including in connection with resolving several state administrative actions discussed above, that it plansAltisource otherwise fails to transition from REALServicing to another mortgage servicing software platform. We anticipate that suchbe retained as a transition could be a multi-year project and Altisource would support Ocwen through such a transition. We do not anticipate that a servicing technology transition would impact the other services we provide to Ocwen. For the nine months ended September 30, 2017 and 2016, service revenue from REALServicing was $20.1 million and $25.7 million, respectively ($6.7 million and $8.2 million for the third quarter of 2017 and 2016, respectively). We estimate, with respect to income before income tax, that the REALServicing business currently operates at break-even.provider
Management cannot predict the outcome of these matters or the amount of any impact they may have on Altisource. However, in the event these matters materially negatively impact Altisource, we believe the variable nature of our cost structure would allow us to realign our cost structure in line with remaining revenue. Furthermore, in the event of a significant reduction in the volume of services purchased or loansloan portfolios serviced by Ocwen (such as a transfer of Ocwen’s remaining servicing rights to a successor servicer), we believe the impact to Altisource could occur over an extended period of time. During this period, we believe that we will continue to generate revenue from all or a portion of Ocwen’s portfolio.loan portfolios.
Additionally, ourOur Servicer Solutions, Origination Solutions, Consumer Real Estate Solutions and Real Estate Investor Solutions businesses are focused on diversifying and growing our revenue and customer base and we have a sales and marketing strategy to support these businesses.
Management believes our plans, together with current liquidity and cash flows from operations, would be sufficient to meet our working capital, capital expenditures, debt service and other cash needs. However, there can be no assurance that our plans will be successful or our operations will be profitable.
Additionally, Ocwen has notified us, disclosed in its filings and stated in connection with resolving several state administrative actions discussed above, that it plans to transition from REALServicing to another mortgage servicing software platform. Furthermore, Ocwen disclosed in its filings that its pending acquisition of PHH Corporation is expected to accelerate its transition to a new servicing platform. Altisource is supporting Ocwen through this transition. We do not anticipate that a servicing technology transition would impact the other services we provide to Ocwen. For the three months ended March 31, 2018 and 2017, service revenue from REALServicing was $6.5 million and $7.0 million, respectively.
In addition to the above, as of June 30, 2017, we estimate that NRZ owned certain economic rights in, but not legal title to, approximately 78% of Ocwen’s non-GSE MSRs (the “Subject MSRs”). As previously disclosed, in July 2017, Ocwen and NRZ entered into agreements to convert NRZ’s economic rights to the Subject MSRs into fully-owned MSRs in exchange for payments from NRZ to Ocwen when such Subject MSRs were transferred. The transfers are subject to certain third party consents. Ocwen disclosed that under these agreements, Ocwen would subservice the transferred Subject MSRs for an initial term of five years, and the agreements provided for the conversion of the existing arrangements into a more traditional subservicing arrangement.
In January 2018, Ocwen disclosed that it and NRZ entered into new agreements to accelerate the implementation of certain parts of their July 2017 arrangement in order to achieve the intent of the July 2017 agreements sooner while Ocwen continues the process of obtaining the third party consents necessary to transfer the Subject MSRs to NRZ.
On August 28, 2017, Altisource, through its licensed subsidiaries, entered into the Brokerage Agreement with NRZ which extends through August 2025. Under this agreement and related amendments, Altisource remains the exclusive provider of brokerage services for REO associated with the Subject MSRs when Ocwen transfers such MSRs to NRZ or when NRZ acquires both an additional economic interest in such Subject MSRs and the right to designate the broker for REO properties in such portfolios. The Brokerage Agreement provides that Altisource is the exclusive provider of brokerage services for REO associated with the Subject MSRs, irrespective of the sub-servicer. NRZ’s brokerage subsidiary will receive a cooperative brokerage commission on the sale of certain REO properties from these portfolios subject to certain exceptions.
On August 28, 2017, Altisource and NRZ also entered into a non-binding Letter of Intent, as amended, to enter into a Services Agreement (the “Services LOI”), setting forth the terms pursuant to which Altisource would remain the exclusive service provider of fee-based services for the Subject MSRs through August 2025. The Services LOI was amended to continue through April 30, 2018 with a further automatic extension through May 15, 2018 provided that the parties continue to negotiate the Services Agreement in good faith.
The Brokerage Agreement can be terminated by Altisource if the Services Agreement is not signed by Altisource and NRZ during the term of the Services LOI, as extended. The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events. Termination events include, but are not limited to, a breach of the terms of the Brokerage Agreement (including, without limitation, the failure to meet performance standards and non-compliance with law in a material respect), the failure to maintain licenses which failure materially prevents performance of the contract, regulatory allegations of non-compliance resulting in an adversarial proceeding against NRZ, voluntary or involuntary bankruptcy, appointment of a receiver, disclosure in a Form 10-K or Form 10-Q that there is significant uncertainty about Altisource’s ability to continue as a going concern, failure to maintain a specified level of cash and an unapproved change of control.
We anticipate that revenue from NRZ will increase over time and revenue from Ocwen will decrease. As Subject MSRs continue to transfer from Ocwen to NRZ and following the anticipated execution of the Services Agreement, we expect that NRZ will

become our largest customer. Had all of the Subject MSRs been transferred to NRZ and the Brokerage Agreement and the Services Agreement with NRZ were in place as of January 1, 2018, we estimate that approximately 48% of our revenue for the three months ended March 31, 2018 would have been related to NRZ. There can be no assurance that the parties will reach an agreement with respect to the terms of the Services Agreement or that a Services Agreement will be entered into on a timely basis or at all.
Factors Affecting Comparability
The following items may impact the comparability of our results:
The average number of loans serviced by Ocwen on REALServicing (including those MSRs owned by NRZ and subserviced by Ocwen) was approximately 1.2 million for the three months ended March 31, 2018 compared to 1.3 million for the ninethree months ended September 30,March 31, 2017, compared to 1.5 million for the nine months ended September 30, 2016, a decrease of 13% (1.2 million for the third quarter of 2017 and 1.4 million for the third quarter of 2016, a decrease of 12%). The average number of delinquent non-GSE loans serviced by Ocwen on REALServicing was 182approximately 171 thousand for the ninethree months ended September 30, 2017March 31, 2018 compared to 224191 thousand for the ninethree months ended September 30, 2016,March 31, 2017, a decrease of 19% (178 thousand for10%.
Effective January 1, 2018, the third quarterCompany adopted Accounting Standards Update No. 2016-01, Financial Instruments - Overall (Subtopic 825-10): Recognition and Measurement of 2017Financial Assets and 211 thousand for the third quarter of 2016, a decrease of 16%). The number of loans transferred by OcwenFinancial Liabilities, which requires certain equity investments to NRZ and serviced by NRZ was 0.1 million for the nine months ended September 30, 2017 and the third quarter of 2017.
During the nine months ended September 30, 2017, we repurchased portions of our senior secured term loanbe measured at fair value with an aggregate parchanges in fair value of $50.1 million at a weighted average discount of 12.2%, recognizing arecognized in net gain of $5.4 million on the early extinguishment of debt (repurchased aggregate par value of $24.1 million at a weighted average discount of 7.5%, recognizing a net gain of $1.5 million on the early extinguishment of debt for the third quarter of 2017). During the nine months ended September 30, 2016, we repurchased portions of our senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the early extinguishment of debt (no repurchases in the third quarter of 2016).
During the nine months ended September 30, 2016, we purchased 4.1 million shares of RESI common stock for $48.2 million (no comparative amounts in 2017). During the nine months ended September 30, 2017 and 2016, we earned dividends of $1.9 million and $1.0 million, respectively ($0.6 million for the third quarter of 2017 and no comparative amount for the third quarter of 2016), related to this investment. In addition, during the nine months ended September 30, 2016, we incurred expenses of $3.4 million related to this investment (no comparative amounts in 2017 and the third quarter of 2016).
On July 29, 2016, we acquired certain assets and assumed certain liabilities of Granite Loan Management of Delaware, LLC (“Granite”) for $9.5 million.
The effective income tax rate increased to 23.6% for the nine months ended September 30, 2017 from 20.1% for the nine months ended September 30, 2016 (decreased to 25.0% for the third quarter of 2017 from 39.0% for the third quarter of 2016). The effective income tax rate increase for the nine months ended September 30, 2017 was primarily due toincome. Previously, changes in the expected mixfair value of taxable income across the jurisdictionsCompany’s available for sale securities were included in which we operate. The lower effectivecomprehensive income. During the three months ended March 31, 2018, net loss included an unrealized loss from our investment in RESI common shares of $5.6 million, net of a $1.9 million income tax ratebenefit. During the three months ended March 31, 2017, comprehensive income included an unrealized gain from our investment in RESI common shares of $12.7 million, net of a $4.7 million income tax provision. See Note 1 to the condensed consolidated financial statements for additional information on the third quarteradoption of 2017 was primarily the result of adjustments madenew accounting standard on investments in the third quarter of 2016 to true-up the tax provision from prior quarters. This was partially offset by higher pretax income in the third quarter of 2016, which, as discussed above, changed the mix of taxable income across the jurisdictions in which we operate.equity securities.

CONSOLIDATED RESULTS OF OPERATIONS
Summary Consolidated Results
The following is a discussion of our consolidated results of operations for the periods indicated. For a more detailed discussion of the factors that affected the results of our business segments in these periods, see “Segment Results of Operations” below.
The following table sets forth information regarding our results of operations:operations for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands, except per share data) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease) 2018 2017 % Increase (decrease)
                  
Service revenue        
  
  
  
  
  
Mortgage Market $189,615
 $199,176
 (5) $583,002
 $584,740
 
 $159,155
 $194,973
 (18)
Real Estate Market 21,113
 21,231
 (1) 64,649
 68,805
 (6) 14,803
 19,189
 (23)
Other Businesses, Corporate and Eliminations 13,580
 19,375
 (30) 44,603
 61,841
 (28) 14,808
 15,677
 (6)
Total service revenue 224,308
 239,782
 (6) 692,254
 715,386
 (3) 188,766
 229,839
 (18)
Reimbursable expenses 9,866
 12,080
 (18) 31,786
 41,317
 (23) 8,147
 10,029
 (19)
Non-controlling interests 805
 883
 (9) 2,107
 1,973
 7
 525
 615
 (15)
Total revenue 234,979
 252,745
 (7) 726,147
 758,676
 (4) 197,438
 240,483
 (18)
Cost of revenue 174,898
 174,002
 1
 538,244
 517,236
 4
 147,194
 177,953
 (17)
Gross profit 60,081
 78,743
 (24) 187,903
 241,440
 (22) 50,244
 62,530
 (20)
Selling, general and administrative expenses 46,622
 53,886
 (13) 146,793
 161,709
 (9) 43,124
 47,701
 (10)
Income from operations 13,459
 24,857
 (46) 41,110
 79,731
 (48) 7,120
 14,829
 (52)
Other income (expense), net:                  
Interest expense (5,599) (5,952) (6) (16,862) (18,481) (9) (5,863) (5,798) 1
Unrealized loss on investments in equity securities (7,501) 
 N/M
Other income (expense), net 2,497
 (109) N/M
 8,015
 2,608
 207
 1,272
 715
 78
Total other income (expense), net (3,102) (6,061) (49) (8,847) (15,873) (44) (12,092) (5,083) 138
                  
Income before income taxes and non-controlling interests 10,357
 18,796
 (45) 32,263
 63,858
 (49)
Income tax provision (2,591) (7,324) (65) (7,615) (12,808) (41)
(Loss) income before income taxes and non-controlling interests (4,972) 9,746
 (151)
Income tax benefit (provision) 1,365
 (2,586) (153)
                  
Net income 7,766
 11,472
 (32) 24,648
 51,050
 (52)
Net (loss) income (3,607) 7,160
 (150)
Net income attributable to non-controlling interests (805) (883) (9) (2,107) (1,973) 7
 (525) (615) (15)
                  
Net income attributable to Altisource $6,961
 $10,589
 (34) $22,541
 $49,077
 (54)
Net (loss) income attributable to Altisource $(4,132) $6,545
 (163)
                  
Margins:        
  
  
  
  
  
Gross profit/service revenue 27% 33%   27% 34%  
 27% 27%  
Income from operations/service revenue 6% 10%   6% 11%  
 4% 6%  
                  
Earnings per share:            
(Loss) earnings per share:      
Basic $0.39
 $0.57
 (32) $1.23
 $2.63
 (53) $(0.24) $0.35
 (169)
Diluted $0.38
 $0.54
 (30) $1.20
 $2.49
 (52) $(0.24) $0.34
 (171)
N/M — not meaningful.
Revenue
We recognized service revenue of $692.3$188.8 million for the ninethree months ended September 30, 2017, a 3%March 31, 2018, an 18% decrease compared to the ninethree months ended September 30, 2016 ($224.3 million for the third quarter of 2017, a 6%March 31, 2017. The decrease compared to the third quarter of 2016). The decreases in service revenue for the nine months ended September 30, 2017 and the third quarter of 2017 were primarily from lower service revenue in our customer relationship management and IT infrastructure services businesses in the Other Businesses, Corporate and Eliminations segment, the normal runoff of Ocwen’s portfolio in the Mortgage Market segment was primarily a result of the reduction in the size of Ocwen’s portfolio and number of delinquent loans in its portfolio resulting from loan repayments, loan modifications, short sales, REO sales and other forms of resolution. The decrease in service revenue in the Real Estate Market segment was primarily from RESI’s smaller portfolio of non-performing loans and REO, partially offset by service revenue growth in the non-Ocwen property preservation and inspection, Hubzu, renovation management and Consumer Real Estate Market. Customer relationship management revenue declined primarily because during 2016 we severed relationships with certain clients that were not profitable to us and we experienced a

reduction in volume from the transition of services from one customer to another. IT infrastructure services revenue declined from the transition of resources supporting Ocwen’s technology infrastructure to Ocwen. These decreases were largely offset by growth in referrals of certain higher fee property preservation services and growth in home sales revenue in the buy-renovate-sell business, which began operations in the second half of 2016. Reimbursable expenses revenue declined from a 2015 change in the pricing and billing model for preservation services on new Ocwen REO referrals that resulted in certain services that were historically reimbursable expenses revenue becoming service revenue.Solutions businesses.
Certain of our revenues are impacted by seasonality. More specifically, revenues from property sales, loan originations and certain property preservation services typically tend to be at their lowest level during the fall and winter months and at their highest level

during the spring and summer months. In addition, revenue in the asset recovery management business tends to be higher in the first quarter, as borrowers may utilize tax refunds and bonuses to pay debts, and generally declines throughout the rest of the year.
Cost of Revenue and Gross Profit
Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to the provision of services, and the cost of real estate sold, reimbursable expenses, technology and telecommunications costs, and depreciation and amortization of operating assets.
Cost of revenue consisted of the following:following for the three months ended March 31:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease)
             
Compensation and benefits $60,332
 $66,357
 (9) $186,090
 $201,193
 (8)
Outside fees and services 83,670
 77,445
 8
 250,883
 222,574
 13
Cost of real estate sold 4,411
 
 N/M
 16,461
 
 N/M
Reimbursable expenses 9,866
 12,080
 (18) 31,786
 41,317
 (23)
Technology and telecommunications 10,389
 11,502
 (10) 32,681
 32,145
 2
Depreciation and amortization 6,230
 6,618
 (6) 20,343
 20,007
 2
             
Cost of revenue $174,898
 $174,002
 1
 $538,244
 $517,236
 4
N/M — not meaningful.
(in thousands) 2018 2017 % Increase (decrease)
       
Compensation and benefits $54,866
 $63,092
 (13)
Outside fees and services 65,098
 80,959
 (20)
Cost of real estate sold 3,179
 4,935
 (36)
Technology and telecommunications 9,451
 11,351
 (17)
Reimbursable expenses 8,147
 10,029
 (19)
Depreciation and amortization 6,453
 7,587
 (15)
       
Cost of revenue $147,194
 $177,953
 (17)
Cost of revenue for the ninethree months ended September 30, 2017March 31, 2018 of $538.2$147.2 million increased 4%decreased 17% compared to the ninethree months ended September 30, 2016 ($174.9 million for the third quarter of 2017, a 1% increase compared to the third quarter of 2016).March 31, 2017. The increasesdecrease in cost of revenue werewas primarily driven by higherlower outside fees and services, and cost of real estate sold, partially offset by decreases in compensation and benefits and reimbursable expenses. Outside fees and services increased in the Mortgage Market due to growth in referrals of certain higher cost property preservation services in the Servicer Solutions business, partially offset by lower costs related to RESI’s smaller portfolio of non-performing loans and REO in the Real Estate Investor Solutions business. The increases in cost of real estate sold were the result of properties sold in connection with our buy-renovate-sell program, which began operations in the second half of 2016.
Compensation and benefits declined in the Mortgage Market in the Servicer Solutions business as we reduced headcount levels in certain businesses, consistent with the declinedecrease in Mortgage Market and Real Estate Market service revenue discussed in the revenue section above and benefited from efficiency initiatives. In the Other Businesses, Corporate and Eliminations segment, compensationabove. Compensation and benefits decreaseddeclined in connection withcertain of our businesses as we reduced headcount in anticipation of the transition of resources supporting Ocwen’s technology infrastructure torevenue decline from the Ocwen and lower headcount levels in our customer relationship management businessRESI portfolios and from a decrease in client relationships, as discussed in the revenue section above. In the Real Estate Market, compensation and benefits increased in the Consumer Real Estate Solutions business to support growthimplementation of this business, partially offset by lower headcount levels in the Real Estate Investor Solutions business driven by lower customer volumes in certain business units.
Reimbursable expenses declined in the Mortgage Market’s Servicer Solutions business primarily as a result of the change in the pricing and billing model discussed in the revenue section above.efficiency initiatives.
Gross profit decreased to $187.9$50.2 million, representing 27% of service revenue, for the ninethree months ended September 30, 2017March 31, 2018 compared to $241.4 million, representing 34% of service revenue, for the nine months ended September 30, 2016 (decreased to $60.1$62.5 million, representing 27% of service revenue, for the third quarter of 2017 compared to $78.7 million, representing 33% of service revenue, for the third quarter of 2016).three months ended March 31, 2017. Gross profit as a percentage of service revenue decreased primarily duefor the three months ended March 31, 2018 was flat compared to revenue

mix and investments in our growth businesses. Revenue mix changed from growth in the three months ended March 31, 2017, as the revenue declines were largely offset by lower margin property preservation and buy-renovate-sell businesses and declines in other higher margin businesses.cost of revenue, as discussed above.
Selling, General and Administrative Expenses
Selling, general and administrativeadministration expenses (“SG&A”) include payroll for personnel employed in executive, finance, law, compliance, human resources, vendor management, facilities, risk management, sales and marketing roles. This category also includes professional fees, occupancy related costs, amortization of intangible assets, professional services, marketing costs, and depreciation and amortization of non-operating assets and other expenses.
SG&A expenseexpenses consisted of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease) 2018 2017 % Increase (decrease)
                  
Compensation and benefits $15,068
 $14,145
 7
 $43,115
 $42,460
 2
 $13,569
 $12,506
 8
Occupancy related costs 8,536
 8,903
 (4) 28,347
 26,785
 6
 8,434
 10,273
 (18)
Amortization of intangible assets 8,604
 11,465
 (25) 27,143
 36,432
 (25) 7,147
 9,146
 (22)
Marketing costs 3,607
 4,269
 (16)
Professional services 3,886
 4,097
 (5) 11,983
 17,533
 (32) 3,226
 3,730
 (14)
Marketing costs 3,992
 9,275
 (57) 11,958
 21,438
 (44)
Depreciation and amortization 2,286
 2,557
 (11) 7,068
 7,514
 (6) 2,268
 2,421
 (6)
Other 4,250
 3,444
 23
 17,179
 9,547
 80
 4,873
 5,356
 (9)
                  
Selling, general and administrative expenses $46,622
 $53,886
 (13) $146,793
 $161,709
 (9) $43,124
 $47,701
 (10)
SG&A for the ninethree months ended September 30, 2017March 31, 2018 of $146.8$43.1 million decreased 9%10% compared to the ninethree months ended September 30, 2016 ($46.6 million for the third quarter of 2017, a 13%March 31, 2017. The decrease compared to the third quarter of 2016). The decreases in SG&A werewas primarily due to lower marketing costs, driven by initial non-recurring Owners.com market launch costs incurred during the nine months ended September 30, 2016, the reduction in Owners.com recurring marketing spending as the business unit focuses on improving the lead to closing conversion rate and lower amortization of intangible assets, driven by an increase in total projectedlower revenue to be generated by the Homeward Residential, Inc. (“Homeward”) and Residential Capital, LLC (“ResCap”) portfolios over(revenue-based amortization)

in the livesMortgage Market segment, consistent with the reduction in the size of these portfolios (revenue-based amortization).Ocwen’s portfolio discussed in the revenue section above. In addition, professional services legallower occupancy costs were lower fordriven by the nine months ended September 30, 2017subleasing of certain office facilities in connection with the resolution of,Other Businesses, Corporate and reduction in activities related to, several litigation and regulatory matters. The decrease in SG&A for the nine months ended September 30, 2017 was partially offset by unfavorable loss accrual adjustments of $2.7 million relating to facility closures and litigation related costs in other SG&A in the second quarter of 2017 (no comparative amount for the nine months ended September 30, 2016). In addition, the decreases in SG&A for the nine month ended September 30, 2017 were partially offset by a $3.0 million favorable loss accrual adjustment in other SG&A in the nine months ended September 30, 2016 (no comparative amounts for the nine months ended September 30, 2017 and the third quarter of 2017 and 2016).Eliminations.
Income from Operations
Income from operations decreased to $41.1$7.1 million, representing 4% of service revenue, for the three months ended March 31, 2018 compared to $14.8 million, representing 6% of service revenue, for the ninethree months ended September 30, 2017 compared to $79.7 million, representing 11% of service revenue, for the nine months ended September 30, 2016 (decreased to $13.5 million, representing 6% of service revenue, for the third quarter of 2017 compared to $24.9 million, representing 10% of service revenue, for the third quarter of 2016). The decrease in operatingMarch 31, 2017. Operating income as a percentage of service revenue wasdecreased because SG&A costs declined at a lower rate than service revenue based on the resultless variable nature of the decrease in gross profit margin, partially offset by lower SG&A expenses, as discussed above.certain of these costs.
Other Income (Expense), net
Other income (expense), net principally includes interest expense and other non-operating gains and losses. Interest expense was $16.9 million for the nine months ended September 30, 2017, a decrease of $1.6 million compared to the nine months ended September 30, 2016 ($5.6 million for the third quarter of 2017, a decrease of $0.4 million compared to the third quarter of 2016)Effective January 1, 2018, other income (expense), primarily due to the 2017 and 2016 repurchases of portions of our senior secured term loan with an aggregate par value of $101.1 million, partially offset by an increase in the senior secured term loan interest rate from 4.50% as of December 31, 2016 and 4.72% as of June 30, 2017 to 4.74% as of September 30, 2017. Other non-operating gains andnet includes unrealized losses primarily represent gains on the early extinguishment of debt and income and expenses related to our investment in RESI common stock.

During(see Factors Affecting Comparability above). Other income (expense), net for the ninethree months ended September 30, 2017, we repurchased portionsMarch 31, 2018 of our senior secured term loan with an aggregate par value of $50.1$(12.1) million at a weighted average discount of 12.2%, recognizing a net gain of $5.4 million onincreased 138% compared to the early extinguishment of debt (repurchased aggregate par value of $24.1 million at a weighted average discount of 7.5%, recognizing a net gain of $1.5 million on the early extinguishment of debt for the third quarter of 2017). During the ninethree months ended September 30, 2016, we repurchased portionsMarch 31, 2017, driven by an unrealized loss of our senior secured term loan with an aggregate par value of $51.0$7.5 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the early extinguishment of debt (no repurchases in the third quarter of 2016).
During the nine months ended September 30, 2017 and 2016, we earned dividends of $1.9 million and $1.0 million, respectively ($0.6 million for the third quarter of 2017 and no comparative amount for the third quarter of 2016) related to our investment in RESI. In addition, during the nine months ended September 30, 2016, we incurred expenses of $3.4 million related to this investment (no comparative amounts in 2017 and the third quarter of 2016).
Income Tax ProvisionBenefit (Provision)
We recognized an income tax provisionbenefit of $7.6$1.4 million for the ninethree months ended September 30, 2017March 31, 2018 compared to $12.8an income tax provision of $2.6 million for the ninethree months ended September 30, 2016 ($2.6 million and $7.3 million for the third quarter of 2017 and 2016, respectively).March 31, 2017. Our effective tax rate was 23.6%27.5% and 20.1%26.5% for the ninethree months ended September 30,March 31, 2018 and 2017, and September 30, 2016, respectively (25.0% and 39.0% for the third quarter of 2017 and 2016, respectively).respectively. Our effective tax rates differ from the Luxembourg statutory tax rate of 26.0% and 27.1% in 2018 and 29.2% in 2017, and 2016, respectively, primarily due to the effect of certain deductions in Luxembourg and the mix of income and losses with varying tax rates in multiple taxing jurisdictions. The higherjurisdictions and, for the three months ended March 31, 2017, the effect of certain deductions in Luxembourg. Our effective income tax rate for the nine months ended September 30, 2017 was primarily the result of lower pretax income, which changed the mix of taxable income across the jurisdictionscan vary due to changes in which we operate. The lower effective income tax rate for the third quarter of 2017 was primarily the result of adjustments made in the third quarter of 2016 to true-up the tax provision from prior quarters. This was partially offset by higher pretax income in the third quarter of 2016, which, as discussed above, changed the mix of taxable income across the jurisdictions in which we operate.

SEGMENT RESULTS OF OPERATIONS
Effective January 1, 2017, our reportable segments changed as a result of changes in our internal organization, which changed the way our Chief Executive Officer (our chief operating decision maker) manages our businesses, allocates resources and evaluates performance. We now report our operations through two new reportable segments: Mortgage Market and Real Estate Market. In addition, we report Other Businesses, Corporate and Eliminations separately. Prior to the January 1, 2017 change in reportable segments, our reportable segments were Mortgage Services, Financial Services and Technology Services. The former Mortgage Services segment was separated into the Mortgage Market and Real Estate Market segments (see Overview - Our Business). Furthermore, certain of the software services business units that were formerly in the Technology Services segment and the mortgage charge-off collections business that was formerly in the Financial Services segment are now included in the Mortgage Market. Other Businesses, Corporate and Eliminations includes the asset recovery management services and customer relationship management services that were formerly in the Financial Services segment as well as IT infrastructure management services formerly in the Technology Services segment (see Overview - Our Business). Prior year comparable period segment disclosures have been restated to conform to the current year presentation.
The following section provides a discussion of pretax results of operations of our business segments. Transactions between segments are accounted for as third party arrangements for purposes of presenting segment results of operations and eliminated in consolidation.operations.
Financial information for our segments was as follows:
 Three months ended September 30, 2017 Three months ended March 31, 2018
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
                
Revenue  
  
  
  
  
  
  
  
Service revenue $189,615
 $21,113
 $13,580
 $224,308
 $159,155
 $14,803
 $14,808
 $188,766
Reimbursable expenses 8,842
 1,008
 16
 9,866
 7,658
 477
 12
 8,147
Non-controlling interests 805
 
 
 805
 525
 
 
 525
 199,262
 22,121
 13,596
 234,979
 167,338
 15,280
 14,820
 197,438
Cost of revenue 137,466
 23,497
 13,935
 174,898
 111,073
 18,554
 17,567
 147,194
Gross profit (loss) 61,796
 (1,376) (339) 60,081
 56,265
 (3,274) (2,747) 50,244
Selling, general and administrative expenses 28,006
 4,208
 14,408
 46,622
 23,374
 4,118
 15,632
 43,124
Income (loss) from operations 33,790
 (5,584) (14,747) 13,459
 32,891
 (7,392) (18,379) 7,120
Total other income (expense), net 26
 
 (3,128) (3,102) 16
 2
 (12,110) (12,092)
                
Income (loss) before income taxes and
non-controlling interests
 $33,816
 $(5,584) $(17,875) $10,357
 $32,907
 $(7,390) $(30,489) $(4,972)
                
Margins:  
  
  
  
  
  
  
  
Gross profit (loss)/service revenue 33% (7)% (2)% 27% 35% (22)% (19)% 27%
Income (loss) from operations/service revenue 18% (26)% (109)% 6% 21% (50)% (124)% 4%
  Three months ended September 30, 2016
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue  
  
  
  
Service revenue $199,176
 $21,231
 $19,375
 $239,782
Reimbursable expenses 11,762
 285
 33
 12,080
Non-controlling interests 883
 
 
 883
  211,821
 21,516
 19,408
 252,745
Cost of revenue 138,646
 16,634
 18,722
 174,002
Gross profit 73,175
 4,882
 686
 78,743
Selling, general and administrative expenses 29,903
 6,961
 17,022
 53,886
Income (loss) from operations 43,272
 (2,079) (16,336) 24,857
Total other income (expense), net 10
 
 (6,071) (6,061)
         
Income (loss) before income taxes and
non-controlling interests
 $43,282
 $(2,079) $(22,407) $18,796
         
Margins:  
  
  
  
Gross profit/service revenue 37% 23 % 4 % 33%
Income (loss) from operations/service revenue 22% (10)% (84)% 10%

  Nine months ended September 30, 2017
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
         
Revenue  
  
  
  
Service revenue $583,002
 $64,649
 $44,603
 $692,254
Reimbursable expenses 29,071
 2,665
 50
 31,786
Non-controlling interests 2,107
 
 
 2,107
  614,180
 67,314
 44,653
 726,147
Cost of revenue 421,942
 72,484
 43,818
 538,244
Gross profit (loss) 192,238
 (5,170) 835
 187,903
Selling, general and administrative expenses 86,493
 14,084
 46,216
 146,793
Income (loss) from operations 105,745
 (19,254) (45,381) 41,110
Total other income (expense), net 138
 
 (8,985) (8,847)
         
Income (loss) before income taxes and
non-controlling interests
 $105,883
 $(19,254) $(54,366) $32,263
         
Margins:  
  
  
  
Gross profit (loss)/service revenue 33% (8)% 2 % 27%
Income (loss) from operations/service revenue 18% (30)% (102)% 6%

 Nine months ended September 30, 2016 Three months ended March 31, 2017
(in thousands) Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource Mortgage Market Real Estate Market Other Businesses, Corporate and Eliminations Consolidated Altisource
                
Revenue  
  
  
  
  
  
  
  
Service revenue $584,740
 $68,805
 $61,841
 $715,386
 $194,973
 $19,189
 $15,677
 $229,839
Reimbursable expenses 39,809
 1,424
 84
 41,317
 9,135
 874
 20
 10,029
Non-controlling interests 1,973
 
 
 1,973
 615
 
 
 615
 626,522
 70,229
 61,925
 758,676
 204,723
 20,063
 15,697
 240,483
Cost of revenue 408,412
 47,946
 60,878
 517,236
 140,150
 22,143
 15,660
 177,953
Gross profit 218,110
 22,283
 1,047
 241,440
Gross profit (loss) 64,573
 (2,080) 37
 62,530
Selling, general and administrative expenses 90,498
 18,755
 52,456
 161,709
 28,682
 4,325
 14,694
 47,701
Income (loss) from operations 127,612
 3,528
 (51,409) 79,731
 35,891
 (6,405) (14,657) 14,829
Total other income (expense), net 144
 
 (16,017) (15,873) 10
 
 (5,093) (5,083)
                
Income (loss) before income taxes and
non-controlling interests
 $127,756
 $3,528
 $(67,426) $63,858
 $35,901
 $(6,405) $(19,750) $9,746
                
Margins:  
  
  
  
  
  
  
  
Gross profit/service revenue 37% 32% 2 % 34%
Gross profit (loss)/service revenue 33% (11)%  % 27%
Income (loss) from operations/service revenue 22% 5% (83)% 11% 18% (33)% (93)% 6%


Mortgage Market
Revenue
Revenue by business unit was as follows:follows for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease) 2018 2017 % Increase (decrease)
                  
Service revenue:  
      
    
  
    
Servicer Solutions $176,258
 $183,804
 (4) $545,447
 $546,736
 
 $147,809
 $183,433
 (19)
Origination Solutions 13,357
 15,372
 (13) 37,555
 38,004
 (1) 11,346
 11,540
 (2)
Total service revenue 189,615
 199,176
 (5) 583,002
 584,740
 
 159,155
 194,973
 (18)
                  
Reimbursable expenses:                  
Servicer Solutions 8,803
 11,684
 (25) 28,854
 39,632
 (27) 7,602
 9,036
 (16)
Origination Solutions 39
 78
 (50) 217
 177
 23
 56
 99
 (43)
Total reimbursable expenses 8,842
 11,762
 (25) 29,071
 39,809
 (27) 7,658
 9,135
 (16)
                  
Non-controlling interests 805
 883
 (9) 2,107
 1,973
 7
 525
 615
 (15)
                  
Total revenue $199,262
 $211,821
 (6) $614,180
 $626,522
 (2) $167,338
 $204,723
 (18)
We recognized service revenue of $583.0$159.2 million for the ninethree months ended September 30, 2017, a less than 1%March 31, 2018, an 18% decrease compared to the ninethree months ended September 30, 2016 ($189.6March 31, 2017. We also recognized reimbursable expense revenue of $7.7 million for the third quarter of 2017,three months ended March 31, 2018, a 5%16% decrease compared to the third quarter of 2016). Service revenue for the ninethree months ended September 30, 2017 declinedMarch 31, 2017. The decreases in service revenue and reimbursable expenses revenue were primarily as a result of the normal run-offreduction in the size of Ocwen’s portfolio and number of delinquent loans in its portfolio resulting from loan servicing portfoliorepayments, loan modifications, short sales, REO sales and other forms of resolution in the Servicer Solutions business. This decline was almost entirely offset by growth in referrals of certain higher fee property preservation services, a change in 2015 in the pricing and billing model for preservation services on new Ocwen REO referrals that resulted in certain services thatThese decreases were historically reimbursable expenses revenue becoming service revenue, the acquisition of Granite in July 2016 and growth in non-Ocwen service revenues from new and existing customers in the Servicer Solutions business. Service revenue for the third quarter of 2017 declined primarily as a result of the normal run-off of Ocwen’s loan servicing portfolio in the Servicer Solutions business. This decline was partially offset by growth in referrals of certain higher feethe non-Ocwen property preservation services, a change in 2015 in the pricing and billing model for preservation services as discussed aboveinspection and growth in non-Ocwen service revenues from new and existing customers in the Servicer Solutions business.
The decreases in reimbursable expenses revenue were primarily due to the change in 2015 in the pricing and billing model for preservation services on new Ocwen REO referrals described above.Hubzu® businesses.
Certain of our Mortgage Market businesses are impacted by seasonality. Revenues from property sales, loan originations and certain property preservation services are generally lowest during the fall and winter months and highest during the spring and summer months.
Cost of Revenue and Gross Profit
Cost of revenue consisted of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease) 2018 2017 % Increase (decrease)
                  
Compensation and benefits $41,475
 $44,876
 (8) $126,153
 $134,693
 (6) $34,966
 $42,755
 (18)
Outside fees and services 74,902
 70,506
 6
 228,982
 199,737
 15
 57,561
 75,370
 (24)
Reimbursable expenses 8,842
 11,762
 (25) 29,071
 39,809
 (27) 7,658
 9,135
 (16)
Technology and telecommunications 7,708
 7,372
 5
 23,589
 21,795
 8
 6,346
 8,172
 (22)
Depreciation and amortization 4,539
 4,130
 10
 14,147
 12,378
 14
 4,542
 4,718
 (4)
                  
Cost of revenue $137,466
 $138,646
 (1) $421,942
 $408,412
 3
 $111,073
 $140,150
 (21)
Cost of revenue for the ninethree months ended September 30, 2017March 31, 2018 of $421.9$111.1 million increaseddecreased by 3%21% compared to the ninethree months ended September 30, 2016 ($137.5 million for the third quarter of 2017, a 1%March 31, 2017. The decrease compared to the third quarter of 2016). The increase in cost of revenue for the nine months ended September 30, 2017 was primarily driven by higherlower outside fees and services, partially offset by decreases in reimbursable expenses and compensation and benefits. Outside fees and services increased due to growth in referrals of certain higher cost property preservation services in the Servicer Solutions business, consistent with the growthdecrease in Servicer Solutions service revenue discussed in the revenue section above, particularly during the first half of 2017. Reimbursable expenses declined primarily as a result of the change in billing discussed in the revenue section above. Compensation and benefits declined in certain of the Servicer Solutions businesses as we reduced headcount levels in anticipation of the revenue decline from Ocwen’s portfolio discussed in the revenue section above, the implementation of efficiency initiatives and the redeployment of certain businesses,technology resources to our Other Businesses, Corporate and Eliminations for the development of enterprise-wide technology initiatives. The decrease in reimbursable expenses was consistent with the declinedecrease in servicereimbursable expenses revenue discussed in the revenue section above and benefited from efficiency initiatives. The decrease in cost of revenue for the third quarter of 2017 was primarily due to a decrease in compensation and benefits in certain of the Servicer Solutions businesses and reimbursable expenses, partially offset by an increase in outside fees and services, consistent with the service revenue discussion above.

Gross profit decreased to $192.2$56.3 million, representing 35% of service revenue, for the three months ended March 31, 2018 compared to $64.6 million, representing 33% of service revenue, for the ninethree months ended September 30, 2017 compared to $218.1 million, representing 37% of service revenue, for the nine months ended September 30, 2016 (decreased to $61.8 million, representing 33% of service revenue for the third quarter of 2017, compared to $73.2 million, representing 37% of service revenue for the third quarter of 2016).March 31, 2017. Gross profit as a percentage of service revenue declinedincreased primarily due to service revenue mix from growth in thefewer lower margin property preservation services and declines in other higher margin businesses.referrals. Our margins can vary substantially depending upon service revenue mix.
Selling, General and Administrative Expenses and Income from Operations
SG&A expenses consisted of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease) 2018 2017 % Increase (decrease)
                  
Compensation and benefits $6,292
 $5,492
 15
 $17,393
 $16,368
 6
 $4,857
 $5,154
 (6)
Occupancy related costs 5,648
 4,997
 13
 17,687
 15,187
 16
 5,254
 5,216
 1
Amortization of intangible assets 7,975
 10,761
 (26) 25,119
 34,179
 (27) 6,519
 8,435
 (23)
Professional services 2,319
 2,186
 6
 7,018
 9,314
 (25) 1,446
 2,230
 (35)
Marketing costs 2,170
 3,443
 (37) 6,405
 7,859
 (19) 1,728
 2,472
 (30)
Depreciation and amortization 1,012
 1,053
 (4) 2,881
 2,964
 (3) 896
 863
 4
Other 2,590
 1,971
 31
 9,990
 4,627
 116
 2,674
 4,312
 (38)
                  
Selling, general and administrative expenses $28,006
 $29,903
 (6) $86,493
 $90,498
 (4) $23,374
 $28,682
 (19)
SG&A for the ninethree months ended September 30, 2017March 31, 2018 of $86.5$23.4 million decreased by 4%19% compared to the ninethree months ended September 30, 2016 ($28.0 million for the third quarter of 2017, a 6%March 31, 2017. The decrease compared to the third quarter of 2016). The decreases in SG&A werewas primarily driven bydue to lower amortization of intangible assets, driven by an increase in total projectedlower revenue to be generated by the Homeward and ResCap portfolios over(revenue-based amortization), consistent with the livesreduction in the size of these portfolios (revenue-based amortization).Ocwen’s portfolio discussed in the revenue section above, and a decrease in other due to lower bad debt expense in the current year. In addition, legal costs in professional services legal costs were lower for the nine months ended September 30, 2017decreased in connection with the resolution of, and reduction in activities related to, several litigation and regulatory matters. The decreasesmatters, and marketing costs decreased due to a reduction in SG&A for the nine months ended September 30, 2017 were partially offset by a $3.0 million favorable loss accrual adjustment in other SG&AHubzu spending in the nine months ended September 30, 2016 (no comparative amounts for the nine months ended September 30, 2017 and the third quarter of 2017 and 2016).current year.
Income from Operations
Income from operations decreased to $105.7$32.9 million, representing 21% of service revenue, for the three months ended March 31, 2018 compared to $35.9 million, representing 18% of service revenue, for the ninethree months ended September 30, 2017 compared to $127.6 million, representing 22% of service revenue, for the nine months ended September 30, 2016 (decreased to $33.8 million, representing 18% of service revenue for the third quarter of 2017, compared to $43.3 million, representing 22% of service revenue for the third quarter of 2016).March 31, 2017. The decreases in operating income as a percentage of service revenue were primarily the result of lower gross profit margins from the decrease in revenue, partially offset by lower SG&A, as discussed above.

Real Estate Market
Revenue
Revenue by business unit was as follows:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease)
             
Service revenue:  
      
    
Consumer Real Estate Solutions $1,441
 $213
 N/M
 $3,440
 $732
 N/M
Real Estate Investor Solutions 19,672
 21,018
 (6) 61,209
 68,073
 (10)
Total service revenue 21,113
 21,231
 (1) 64,649
 68,805
 (6)
             
Reimbursable expenses:            
Real Estate Investor Solutions 1,008
 285
 254
 2,665
 1,424
 87
Total reimbursable expenses 1,008
 285
 254
 2,665
 1,424
 87
             
Total revenue $22,121
 $21,516
 3
 $67,314
 $70,229
 (4)
N/M — not meaningful.
We recognized service revenue of $64.6 million for the nine months ended September 30, 2017, a 6% decrease compared to the nine months ended September 30, 2016 ($21.1 million for the third quarter of 2017, a 1% decrease compared to the third quarter of 2016). The decreases in service revenue were primarily due to RESI’s lower property preservation referrals and REO sales in the Real Estate Investor Solutions business as RESI continues its transition from buying non-performing loans to directly acquiring rental homes. These decreases were partially offset by growth in home sales revenue in our buy-renovate-sell program in the Real Estate Investor Solutions business, which began operations in the second half of 2016, and growth in the Consumer Real Estate Solutions business from higher transaction volumes.
Cost of Revenue and Gross Profit (Loss)
Cost of revenue consisted of the following:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease)
             
Compensation and benefits $8,777
 $8,173
 7
 $28,167
 $21,335
 32
Outside fees and services 7,865
 6,229
 26
 19,249
 20,751
 (7)
Cost of real estate sold 4,411
 
 N/M
 16,461
 
 N/M
Reimbursable expenses 1,008
 285
 254
 2,665
 1,424
 87
Technology and telecommunications 1,203
 1,766
 (32) 4,659
 3,874
 20
Depreciation and amortization 233
 181
 29
 1,283
 562
 128
             
Cost of revenue $23,497
 $16,634
 41
 $72,484
 $47,946
 51
N/M — not meaningful.
Cost of revenue for the nine months ended September 30, 2017 of $72.5 million increased by 51% compared to the nine months ended September 30, 2016 ($23.5 million for the third quarter of 2017, a 41% increase compared to the third quarter of 2016). The increases in cost of revenue were primarily due to increased cost of real estate sold in the Real Estate Investor Solutions business from real estate sold in connection with our buy-renovate-sell program, partially offset by lower property preservation referrals. Compensation and benefits increased in the Consumer Real Estate Solutions business to support growth of this business, partially offset by lower headcount levels in the Real Estate Investor Solutions business driven by lower customer volumes in certain business units, consistent with the decline in service revenue discussed in the revenue section above.
Gross profit decreased to a loss of $5.2 million, representing (8)% of service revenue, for the nine months ended September 30, 2017, compared to gross profit of $22.3 million, representing 32% of service revenue, for the nine months ended September 30, 2016 (decreased to a loss of $1.4 million, representing (7)% of service revenue for the third quarter of 2017, compared to gross

profit of $4.9 million, representing 23% of service revenue for the third quarter of 2016). Gross profit declined primarily as a result of growth of the lower margin buy-renovate-sell program and lower brokerage commissions from higher margin REO sales.
Selling, General and Administrative Expenses and Income (Loss) from Operations
SG&A expenses consisted of the following:
  Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease)
             
Compensation and benefits $732
 $541
 35
 $2,469
 $1,451
 70
Occupancy related costs 631
 615
 3
 2,353
 1,681
 40
Amortization of intangible assets 211
 204
 3
 633
 752
 (16)
Professional services 339
 368
 (8) 974
 972
 
Marketing costs 1,786
 5,751
 (69) 5,390
 13,231
 (59)
Depreciation and amortization 180
 92
 96
 561
 342
 64
Other 329
 (610) 154
 1,704
 326
 N/M
             
Selling, general and administrative expenses $4,208
 $6,961
 (40) $14,084
 $18,755
 (25)
N/M — not meaningful.
SG&A for the nine months ended September 30, 2017 of $14.1 million decreased by 25% compared to the nine months ended September 30, 2016 ($4.2 million for the third quarter of 2017, a 40% decrease compared to the third quarter of 2016). The decreases in SG&A were primarily the result of lower marketing costs as a result of initial non-recurring Owners.com market launch costs incurred in 2016 and the reduction in Owners.com recurring marketing spending as the business unit focuses on improving the lead to closing conversion rate.
Income from operations decreased to a loss from operations of $19.3 million, representing (30)% of service revenue, for the nine months ended September 30, 2017 compared to income from operations of $3.5 million, representing 5% of service revenue, for the nine months ended September 30, 2016 (loss from operations of $5.6 million, representing (26)% of service revenue for the third quarter of 2017, compared to a loss from operations of $2.1 million, representing (10)% of service revenue for the third quarter of 2016). The decrease in operating income as a percentage of service revenue was primarily the result of higher gross profit margins, as discussed above.
Real Estate Market
Revenue
Revenue by business unit was as follows for the three months ended March 31:
(in thousands) 2018 2017 % Increase (decrease)
       
Service revenue:  
    
Consumer Real Estate Solutions $1,405
 $709
 98
Real Estate Investor Solutions 13,398
 18,480
 (28)
Total service revenue 14,803
 19,189
 (23)
       
Reimbursable expenses:      
Consumer Real Estate Solutions 2
 
 N/M
Real Estate Investor Solutions 475
 874
 (46)
Total reimbursable expenses 477
 874
 (45)
       
Total revenue $15,280
 $20,063
 (24)
N/M — not meaningful.
We recognized service revenue of $14.8 million for the three months ended March 31, 2018, a 23% decrease compared to the three months ended March 31, 2017. The decrease in service revenue was primarily driven by a decline in revenues in the Real Estate

Investor Solutions business from RESI’s smaller portfolio of non-performing loans and REO, as RESI continues to sell its portfolio of non-performing loans and REO and focuses on directly acquiring, renovating and managing rental homes. This decrease in the Real Estate Investor Solutions business was also driven by a decrease in our buy-renovate-lease-sell program due to lower transaction volumes. These decreases were partially offset by an increase in the Consumer Real Estate Solutions business from higher transaction volumes for the three months ended March 31, 2018 and growth in the renovation management business in the Real Estate Investor Solutions business.
Certain of our Real Estate Market businesses are impacted by seasonality. Revenues from property sales and certain property preservation services are generally lowest during the fall and winter months and highest during the spring and summer months.
Cost of Revenue and Gross Loss
Cost of revenue consisted of the following for the three months ended March 31:
(in thousands) 2018 2017 % Increase (decrease)
       
Compensation and benefits $7,002
 $9,242
 (24)
Outside fees and services 6,869
 4,716
 46
Cost of real estate sold 3,179
 4,935
 (36)
Reimbursable expenses 477
 874
 (45)
Technology and telecommunications 843
 1,722
 (51)
Depreciation and amortization 184
 654
 (72)
       
Cost of revenue $18,554
 $22,143
 (16)
Cost of revenue for the three months ended March 31, 2018 of $18.6 million decreased by 16% compared to the three months ended March 31, 2017. The decrease in cost of revenue was primarily driven by lower compensation and benefits, which declined in certain of the Real Estate Investor Solutions businesses as we reduced headcount in anticipation of the revenue from RESI’s portfolio discussed in the revenue section above, and a decrease in the cost of real estate sold in connection with our buy-renovate-lease-sell program due to lower transaction volumes. These decreases were partially offset by higher outside fees and services, principally in the Real Estate Investor Solutions renovation management business and in the Consumer Real Estate Solutions business consistent with the increase in service revenue discussed in the revenue section above.
Gross loss increased to $(3.3) million, representing (22)% of service revenue, for the three months ended March 31, 2018, compared to $(2.1) million, representing (11)% of service revenue, for the three months ended March 31, 2017. Gross loss as a percent of service revenue increased primarily as a result of service revenue mix from fewer higher margin REO sales, partially offset by declines in the lower margin buy-renovate-lease-sell program. Our margins can vary substantially depending upon service revenue mix.
Selling, General and Administrative Expenses
SG&A expenses consisted of the following for the three months ended March 31:
(in thousands) 2018 2017 % Increase (decrease)
       
Compensation and benefits $709
 $599
 18
Occupancy related costs 571
 672
 (15)
Amortization of intangible assets 211
 211
 
Professional services 158
 323
 (51)
Marketing costs 1,794
 1,724
 4
Depreciation and amortization 127
 156
 (19)
Other 548
 640
 (14)
       
Selling, general and administrative expenses $4,118
 $4,325
 (5)
SG&A for the three months ended March 31, 2018 of $4.1 million decreased by 5% compared to the three months ended March 31, 2017. The decrease in SG&A was primarily driven by a decrease in legal costs in professional services.

Loss from Operations
Loss from operations increased to $(7.4) million, representing (50)% of service revenue, for the three months ended March 31, 2018, compared to a loss from operations of $(6.4) million, representing (33)% of service revenue, for the three months ended March 31, 2017. The increase in loss from operations as a percentage of service revenue was primarily the result of lower gross profit margins, partially offset by lower SG&A, as discussed above.
Other Businesses, Corporate and Eliminations
Revenue
Revenue by business unit was as follows:follows for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease) 2018 2017 % Increase (decrease)
                  
Service revenue:  
      
    
  
    
Customer relationship management $6,822
 $8,777
 (22) $21,682
 $29,052
 (25) $6,393
 $7,357
 (13)
Asset recovery management 5,743
 5,849
 (2) 17,940
 18,609
 (4) 7,039
 6,077
 16
IT infrastructure services 1,015
 4,749
 (79) 4,981
 14,180
 (65) 1,376
 2,243
 (39)
Total service revenue 13,580
 19,375
 (30) 44,603
 61,841
 (28) 14,808
 15,677
 (6)
                  
Reimbursable expenses:                  
Asset recovery management 16
 33
 (52) 50
 84
 (40) 12
 20
 (40)
Total reimbursable expenses 16
 33
 (52) 50
 84
 (40) 12
 20
 (40)
                  
Total revenue $13,596
 $19,408
 (30) $44,653
 $61,925
 (28) $14,820
 $15,697
 (6)
We recognized service revenue of $44.6$14.8 million for the ninethree months ended September 30, 2017,March 31, 2018, a 28%6% decrease compared to the ninethree months ended September 30, 2016 ($13.6 million for the third quarter of 2017, a 30%March 31, 2017. The decrease compared to the third quarter of 2016). The decreases werein service revenue was primarily due to a decline in customer relationship management services from lower transaction volumes from a customer that expanded its vendor network. In addition, the decline in IT infrastructure services, which are typically billed on a cost plus basis, due towas driven by the transition of resources supporting Ocwen’s technology infrastructure from Altisource to Ocwen. In addition, customer relationshipThis transition began in the fourth quarter of 2015 and continued through 2018. These decreases were partially offset by an increase in asset recovery management revenues were lower as we severed relationships with certain clients that were not profitable and we experienced a reductionservice revenue from growth in volume from the transition of services from one customer to another.collection referral volumes.
Certain of our other businesses are impacted by seasonality. Revenue in the asset recovery management business tends to be higher in the first quarter, as borrowers may utilize tax refunds and bonuses to pay debts, and generally declines throughout the remainder of the year.
Cost of Revenue and Gross Profit (Loss)
Cost of revenue consisted of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease) 2018 2017 % Increase (decrease)
                  
Compensation and benefits $10,080
 $13,308
 (24) $31,770
 $45,165
 (30) $12,898
 $11,095
 16
Outside fees and services 903
 710
 27
 2,652
 2,086
 27
 668
 873
 (23)
Reimbursable expenses 16
 33
 (52) 50
 84
 (40) 12
 20
 (40)
Technology and telecommunications 1,478
 2,364
 (37) 4,433
 6,476
 (32) 2,262
 1,457
 55
Depreciation and amortization 1,458
 2,307
 (37) 4,913
 7,067
 (30) 1,727
 2,215
 (22)
                  
Cost of revenue $13,935
 $18,722
 (26) $43,818
 $60,878
 (28) $17,567
 $15,660
 12
Cost of revenue for the ninethree months ended September 30, 2017March 31, 2018 of $43.8$17.6 million decreasedincreased by 28%12% compared to the ninethree months ended September 30, 2016 ($13.9 million for the third quarter of 2017, a 26% decrease compared to the third quarter of 2016).March 31, 2017. The decreasesincrease in cost of revenue werewas primarily due to a decreaseincreases in compensation and benefits associated withand technology and telecommunications costs, driven by the transitionredeployment of certain technology resources supporting Ocwen’sfrom the Mortgage Market segment for the development of enterprise-wide technology infrastructure to Ocwen and reduced headcount levels in our customer relationship management business from a decrease in client relationships, as discussed in the revenue section above.initiatives.
Gross profit (loss) decreased to $0.8 million, representing 2% of service revenue, for the nine months ended September 30, 2017 compared to $1.0 million, representing 2% of service revenue, for the nine months ended September 30, 2016 (decrease toa gross loss of $0.3$(2.7) million, representing (2)(19)% of service revenue, for the third quarter of 2017,three months ended March 31, 2018 compared to gross profit of $0.7less than $0.1 million, representing 4%less than 1% of service revenue, for the third quarter of 2016).three months ended March 31, 2017. Gross profit as a percentage of service revenue decreased due to the increase in compensation and benefits and technology and telecommunications costs and the decrease in IT infrastructure and customer relationship management and IT infrastructure revenue, largelypartially offset by a reduction in compensation and benefits.increased asset recovery management revenue, as described above.
Selling, General and Administrative Expenses Loss from Operations and Other Expenses, net
SG&A in Other Businesses, Corporate and Eliminations include SG&A expenses of the customer relationship management, asset recovery management and IT infrastructure services business.businesses. It also includes costs related to corporate support functions not allocated to the Mortgage Market and Real Estate Market segments.
Other income (expense), net includes interest expense and non-operating gains and losses.
Other Businesses, Corporate and Eliminations also include eliminations of transactions between the reportable segments.
SG&A expenses consisted of the following:following for the three months ended March 31:
 Three months ended September 30, Nine months ended September 30,
(in thousands) 2017 2016 % Increase (decrease) 2017 2016 % Increase (decrease) 2018 2017 % Increase (decrease)
                  
Compensation and benefits $8,044
 $8,112
 (1) $23,253
 $24,641
 (6) $8,003
 $6,753
 19
Occupancy related costs 2,257
 3,291
 (31) 8,307
 9,917
 (16) 2,609
 4,385
 (41)
Amortization of intangible assets 418
 500
 (16) 1,391
 1,501
 (7) 417
 500
 (17)
Professional services 1,228
 1,543
 (20) 3,991
 7,247
 (45) 1,622
 1,177
 38
Marketing costs 36
 81
 (56) 163
 348
 (53) 85
 73
 16
Depreciation and amortization 1,094
 1,412
 (23) 3,626
 4,208
 (14) 1,245
 1,402
 (11)
Other 1,331
 2,083
 (36) 5,485
 4,594
 19
 1,651
 404
 309
                  
Selling, general and administrative expenses 14,408
 17,022
 (15) 46,216
 52,456
 (12) $15,632
 $14,694
 6
            
Other expenses, net 3,128
 6,071
 (48) 8,985
 16,017
 (44)
            
Total corporate costs $17,536
 $23,093
 (24) $55,201
 $68,473
 (19)
SG&A for the ninethree months ended September 30, 2017March 31, 2018 of $46.2$15.6 million decreasedincreased by 12%6% compared to the ninethree months ended September 30, 2016 ($14.4 million for the third quarter of 2017, a 15% decrease compared to the third quarter of 2016).March 31, 2017. The decreaseincrease in SG&A for the nine months ended September 30, 2017 was primarily driven by an increase in compensation and benefits from higher share-based compensation and higher other SG&A due to lower professional services legalfacility closure costs, in connection with the resolution of, and reduction in activities related to, several legal and regulatory matters andpartially offset by lower occupancy costs driven bydue to the subleasing of certain office facilities during the fourth quarter of 2016 and the first half of 2017, partially offset by unfavorable loss accrual adjustments of $2.7 million related to facility closures and litigation related costs in other SG&A in the first half of 2017. The decrease in SG&A for the third quarter of 2017 was primarily due to lower occupancy costs, as discussed above.facilities.
Loss from Operations
Loss from operations decreasedincreased to $45.4$(18.4) million for the ninethree months ended September 30, 2017March 31, 2018 compared to a loss of $51.4$(14.7) million for the ninethree months ended September 30, 2016 (decreased to $14.7 million for the third quarter of 2017 compared to aMarch 31, 2017. The increase in operating loss of $16.3 million for the third quarter of 2016). The decreases in loss from operations werewas primarily driven by decreasesa decrease in SG&A,gross profit, as discussed above.
Other Expenses, Net
Other expenses, net principally includes interest expense and other non-operating gains and losses. Effective January 1, 2018, other income (expense), net includes unrealized losses on our investment in RESI (see Factors Affecting Comparability above). For the ninethree months ended September 30, 2017,March 31, 2018, other expenses, net of $9.0$(12.1) million decreasedincreased by 44%138% compared to the ninethree months ended September 30, 2016 ($3.1March 31, 2017, driven by an unrealized loss of $7.5 million for the third quarter of 2017, decreased by 48% compared to the third quarter of 2016) due to lower interest expense in 2017 and non-recurring expenses incurred in the first half of 2016, relating toon our investment in RESI. In addition, other expenses, net decreased forRESI from a decline in the third quarter of 2017 from increased gains on the early extinguishment of debt and income related to our investment in RESI.
Interest expense was $16.9 million for the nine months ended September 30, 2017, a decrease of $1.6 million compared to the nine months ended September 30, 2016 ($5.6 million for the third quarter of 2017, a decrease of $0.4 million compared to the third quarter of 2016), primarily due to the 2017 and 2016 repurchases of portions of our senior secured term loan with an aggregate parmarket value of $101.1 million, partially offset by an increase in the senior secured term loan interest rate from 4.50% as of December 31, 2016 and 4.72% as of June 30, 2017 to 4.74% as of September 30, 2017.RESI common shares.
During the nine months ended September 30, 2017, we repurchased portions of our senior secured term loan with an aggregate par value of $50.1 million at a weighted average discount of 12.2%, recognizing a net gain of $5.4 million on the early extinguishment of debt (repurchased aggregate par value of $24.1 million at a weighted average discount of 7.5%, recognizing a net gain of $1.5 million on the early extinguishment of debt for the third quarter of 2017). During the nine months ended September 30, 2016, we repurchased portions of our senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the early extinguishment of debt (no repurchases in the third quarter of 2016).
During the nine months ended 2017 and 2016, we earned dividends of $1.9 million and $1.0 million, respectively ($0.6 million for the third quarter of 2017 and no comparative amount for the third quarter of 2016) related to our investment in RESI. In addition, during the nine months ended September 30, 2016, we incurred expenses of $3.4 million related to this investment (no comparative amounts in 2017 and the third quarter of 2016).

LIQUIDITY AND CAPITAL RESOURCES
Liquidity
Our primary source of liquidity is cash flowsflow from operations. We seek to deploy cash generated in a disciplined manner. Principally, we intend to use cash to develop and grow complementary services and businesses that we believe will generate attractive margins in line with our core capabilities and strategy. We use cash for scheduled repayments of our senior secured term loan and seek to use cash from time to time to repurchase shares of our common stock and repurchase portions of our senior secured term loan. In addition, we consider and evaluate business acquisitions that may arise from time to time that are aligned with our strategy.
For the ninethree months ended September 30, 2017,March 31, 2018, we used $48.6 million to repay and repurchase portions of the senior secured term loan ($23.8 million for the third quarter of 2017) and $25.0$10.0 million to repurchase shares of our common stock ($9.5 million for the third quarter of 2017).stock.

Senior Secured Term Loan and Credit Agreement
On November 27, 2012, Altisource Solutions S.à r.l., a wholly-owned subsidiary of Altisource Portfolio Solutions S.A., entered into a senior secured term loan agreement with Bank of America, N.A., as administrative agent, and certain lenders. Altisource Portfolio Solutions S.A. and certain subsidiaries arewere guarantors of the senior secured term loan. We subsequently entered into threefour amendments to the senior secured term loan agreement to, among other changes, increase the principal amount of the senior secured term loan, and, among other changes, re-establish the $200.0 million incremental term loan facility accordion, lower the interest rate, extend the maturity date by approximately one year, and increase the maximum amount of Restricted Junior Payments (as defined in the senior secured term loan agreement; other capitalized terms, unless defined herein, are defined in the senior secured term loan agreement). and certain other changes primarily to facilitate an internal restructuring of the Company’s subsidiaries. The lenders of the senior secured term loan, as amended, havehad no obligation to provide any such additional debt under the accordion provision. As of September 30, 2017, $425.1March 31, 2018, $412.1 million was outstanding under the senior secured term loan agreement, as amended, compared to $479.7$413.6 million as of December 31, 2016.
After giving effect to the third amendment entered into on August 1, 2014, the term loan must be repaid in equal consecutive quarterly principal installments of $1.5 million, with the balance due at maturity. All amounts outstanding under the senior secured term loan agreement will become due on the earlier of (i) December 9, 2020 and (ii) the date on which the loans are declared to be due and owing by the administrative agent at the request (or with the consent) of the Required Lenders or as otherwise provided in the senior secured term loan agreement upon the occurrence of any event of default under the senior secured term loan agreement. However, if the leverage ratio exceeds 3.00 to 1.00, as calculated in accordance with the provisions of the senior secured term loan agreement, a percentage of cash flows must be used to repay principal (the percentage increases if the leverage ratio exceeds 3.50 to 1.00).2017. No mandatory prepayments were required for the ninethree months ended September 30, 2017.March 31, 2018. The interest rate as of September 30, 2017 was 4.74%.
Duringfor the nine months ended September 30, 2017, we repurchased portions of our senior secured term loanas of March 31, 2018 was 5.38%. On April 3, 2018, Altisource Portfolio Solutions S.A. and Altisource S.à r.l. entered into a credit agreement with Morgan Stanley Senior Funding, Inc. as administrative agent and collateral agent and the other lenders parties thereto, pursuant to which the lenders have agreed to extend credit to Altisource S.à r.l. in the form of (i) Term B Loans (as defined in the credit agreement) in an aggregate par valueprincipal amount equal to $412.0 million and (ii) a $15.0 million revolving credit facility. The proceeds of $50.1 million at a weighted average discount of 12.2%, recognizing a net gain of $5.4 million on the early extinguishment of debt (repurchased aggregate par value of $24.1 million at a weighted average discount of 7.5%, recognizing a net gain of $1.5 million on the early extinguishment of debt for the third quarter of 2017). During the nine months ended September 30, 2016, we repurchased portions of ourTerm B Loans were used to refinance Altisource S.à r.l.’s senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 millionloan. See Note 21 to the condensed consolidated financial statements for additional information on the early extinguishment of debt (no repurchases in the third quarter of 2016).April 3, 2018 Term B Loans and revolving credit facility.
The debt covenants in the senior secured term loannew credit agreement limit, among other things, our ability to incur additional debt, pay dividends and repurchase shares of our common stock. In the event we require additional liquidity, our ability to obtain it may be limited by the senior secured term loan.

new credit agreement.
Cash Flows
The following table presents our cash flows for the ninethree months ended September 30:March 31:
(in thousands) 2017 2016 % Increase (decrease)
       
Net income adjusted for non-cash items $83,771
 $115,024
 (27)
Changes in operating assets and liabilities (36,642) (8,989) N/M
Net cash provided by operating activities 47,129
 106,035
 (56)
Net cash used in investing activities (7,558) (74,095) 90
Net cash used in financing activities (74,742) (76,319) 2
Net decrease in cash and cash equivalents (35,171) (44,379) 21
Cash and cash equivalents at the beginning of the period 149,294
 179,327
 (17)
       
Cash and cash equivalents at the end of the period $114,123
 $134,948
 (15)
N/M — not meaningful.
(in thousands) 2018 2017 % Increase (decrease)
       
Net (loss) income adjusted for non-cash items $21,566
 $30,796
 (30)
Changes in operating assets and liabilities (30,135) (49,155) 39
Cash flows used in operating activities (8,569) (18,359) 53
Cash flows used in investing activities (1,258) (1,944) 35
Cash flows used in financing activities (10,031) (11,893) 16
Net decrease in cash, cash equivalents and restricted cash (19,858) (32,196) 38
Cash, cash equivalents and restricted cash at the beginning of the period 108,843
 153,421
 (29)
       
Cash, cash equivalents and restricted cash at the end of the period $88,985
 $121,225
 (27)
Cash Flows from Operating Activities
Cash flows from operating activities generally consist of the cash effects of transactions and events that enter into the determination of net income. For the ninethree months ended September 30, 2017,March 31, 2018, we used cash flows provided byin operating activities were $47.1of $(8.6) million, or $0.07approximately $(0.05) for every dollar of service revenue, ($34.6compared to cash flows used in operating activities of $(18.4) million, or $0.15approximately $(0.08) for every dollar of service revenue, for the third quarter of 2017) compared to cash flows generated from operating activities of $106.0 million, or $0.15 for every dollar of service revenue for the ninethree months ended September 30, 2016 ($36.6 million, or $0.15 for every dollar of service revenue for the third quarter of 2016).March 31, 2017. The decreaseimprovement in cash flows from operations for the ninethree months ended September 30, 2017,March 31, 2018, compared to the ninethree months ended September 30, 2016,March 31, 2017, was principally driven by the $28.0 million net payment forin the prior year period of a previously accrued litigation settlement, an $11.6partially offset by a $9.9 million increase in short-term investments in real estate andfor the three months ended March 31, 2018, compared to a $2.5 million increase in short-term investments in real estate for the three months ended March 31, 2017 in connection with our buy-renovate-lease-sell program. The improvement in cash flows from operations for the three months ended March 31, 2018 was also partially offset by lower net income, partially offsetadjusted for non-cash items, by higher collections$9.2 million, a decrease of accounts receivable, primarily driven by timing30% compared to the three months ended March 31, 2017. Cash flows from operating activities excluding increases in short-term investments in real estate and the net litigation settlement payment for the three months ended March 31, 2017, would have been $1.3 million, or approximately $0.01 for every dollar of collections.service revenue for the three months ended March 31, 2018 and cash flows from operating activities would have been $12.1 million, or approximately $0.05 for every dollar of service revenue for the three months ended March 31, 2017.

Operating cash flows can be negatively impacted because of the nature of some of our services and the mix of services provided. Certain services are performed immediately following or shortly after the referral, but the collection of the receivable does not occur until a specific event occurs (e.g., the foreclosure is complete, the REO asset is sold, etc.). Furthermore, lower margin services generate lower income and cash flows from operations. In addition, annual incentive compensation bonuses are typically paid during the first quarter of each year. Consequently, our cash flows from operations may be negatively impacted when comparing one interim period to another.
Cash Flows from Investing Activities
Cash flows from investing activities for the ninethree months ended September 30,March 31, 2018 and 2017 consisted of cash used for additions to premises and 2016 primarily included capital expenditures and purchases and salesequipment of available for sale securities. For the nine months ended September 30, 2017 and 2016, we used $7.5$1.3 million and $16.5$1.9 million, respectively, for capital expenditures primarily related to investments in the development of certain software applications, IT infrastructure and facility build-outs. The decrease in capital expenditures primarily related to the completion of several software development projects and facility build-outs in 2016. In addition, during the nine months ended September 30, 2016, we purchased 4.1 million shares of RESI common stock for $48.2 million including brokers’ commissions and acquired Granite for $9.6 million, prior to a $0.1 million purchase price adjustment (no comparative amounts in 2017).improvements.
Cash Flows from Financing Activities
Cash flows from financing activities for the ninethree months ended September 30,March 31, 2018 and 2017 and 2016 primarily included activities associated with share repurchases,the purchase of treasury shares, debt repayments, and repurchases, stock option exercises and paymentsdistributions to non-controlling interests. During the ninethree months ended September 30,March 31, 2018 and 2017, and 2016, we used $25.0$10.0 million and $34.3$10.6 million, respectively, to repurchase our common stock. In addition, during the nine months ended September 30, 2017 and 2016, we used $48.6 million and $49.2 million, respectively, to repurchase portions of our senior secured term loan and make scheduled repayments of our senior secured term loan. During the nine months ended September 30, 2017 and 2016,stock, received proceeds from stock option exercises provided proceeds of $2.1$2.6 million and $8.9$0.8 million, respectively. During the nine months ended September 30, 2017respectively, and 2016, we distributed $2.1$0.7 million and $1.6$0.6 million, respectively, to non-controlling interests. Also during the nine months ended September 30, 2017, we made payments of $1.1 million to satisfy employee tax withholding obligations on the issuance of restricted shares. These payments were made to tax authorities, at the employees’ direction, to satisfy the employees’ tax obligations rather than issuing a portion of vested restricted shares to employees.

Liquidity Requirements after September 30, 2017March 31, 2018
On SeptemberOur primary future liquidity obligations pertain to long-term debt repayments and interest expense under our new credit agreement (see Liquidity section above), distributions to Lenders One members and payments related to a prior acquisition.
During the next 12 2014,months, we acquired certain assetsexpect to make mandatory repayments of $41.2 million and assumed certain liabilities of Mortgage Builder Software, Inc. (“Mortgage Builder”). The Mortgage Builder purchase agreement provides for the payment of up to $7.0 million in potential additional consideration based on Adjusted Revenue (as defined in the purchase agreement). As of September 30, 2017, we have recorded $0.4pay $23.5 million of potential additional consideration relatedinterest expense (assuming the current interest rate) under the new credit agreement (see Liquidity section above) and distribute approximately $2.7 million to the Mortgage Builder acquisition. The amount ultimately paid will depend on Mortgage Builder’s Adjusted Revenue in the last of the three consecutive 12-month periods following acquisition, which concludes during the fourth quarter of 2017.Lenders One members representing non-controlling interests.
On July 17, 2015, we acquired CastleLine Holdings, LLC and its subsidiaries. A portion of the purchase consideration totaling $10.5 million is payable to the sellers over fourapproximately three and one-half years from the acquisition date, including $3.8 million to be paid to certain of the sellers that is contingent on future employment. As of September 30, 2017,March 31, 2018, we have paid $8.0$9.2 million of the up to $10.5 million that is payable over four years from the acquisition date, and $1.3of which $2.5 million of the $3.8 million purchase consideration that is contingent on future employment.
During The remaining future payments of $1.3 million are payable during the next 12 months, we expect to distribute approximately $2.5 million to the Lenders One members representing non-controlling interest, make mandatory repayments of $5.9 million of the senior secured term loan and pay $20.0 million of interest expense under the senior secured term loan agreement.months.
We believe that our existing cash and cash equivalentequivalents balances and our anticipated cash flows from operations will be sufficient to meet our liquidity needs, including to fund capital expenditures and required debt and interest payments and additions to premises and equipment, for the next 12 months.
Contractual Obligations, Commitments and Contingencies
For the ninethree months ended September 30, 2017,March 31, 2018, there were no significant changes to our contractual obligations from those identified in our Form 10-K for the fiscal year ended December 31, 2016,2017, other than those that occur in the normal course of business. See Note 2019 to the condensed consolidated financial statements.
CRITICAL ACCOUNTING POLICIES, ESTIMATES AND RECENT ACCOUNTING PRONOUNCEMENT
We prepare our interim condensed consolidated financial statements in accordance with accounting principles generally accepted in the United States of America. In applying many of these accounting principles, we need to make assumptions, estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expenses in our condensed consolidated financial statements. We base our estimates and judgments on historical experience and other assumptions that we believe are reasonable under the circumstances. These assumptions, estimates and judgments, however, are often subjective. Actual results may be negatively affected based on changing circumstances. If actual amounts are ultimately different from our estimates, the revisions are included in our results of operations for the period in which the actual amounts become known.
See Note 1 to the condensed consolidated financial statements for the Company’s critical accounting policy for revenue recognition. Our other critical accounting policies are described in the MD&A section of our Form 10-K for the year ended December 31, 20162017 filed with the SEC on February 16, 2017. Those22, 2018. With the exception of the changes to our revenue recognition policy referenced above, there have been no material changes to our critical accounting policies have not changed during the ninethree months ended September 30, 2017.March 31, 2018.

Recently Adopted and Future Adoption of New Accounting Pronouncements
See Note 1 to the condensed consolidated financial statements for a discussion of recently issued accounting pronouncements, including pronouncements that were adopted in the future adoption of new accounting pronouncements.current period.
Item 3. Quantitative and Qualitative Disclosures about Market Risk
Market Risk
Our financial market risk consists primarily of interest rate and foreign currency exchange rate risk.
Interest Rate Risk
As of September 30, 2017,March 31, 2018, the interest rate charged on the senior secured term loan was 4.74%5.38%. The interest rate iswas calculated based on the Adjusted Eurodollar Rate (as defined in the senior secured term loan agreement) with a minimum floor of 1.00% plus 3.50%.
Based on the principal amount outstanding at September 30, 2017,March 31, 2018, a one percentage point increase in the Eurodollar Rate would increasehave increased our annual interest expense by approximately $4.3$4.1 million, based on the September 30, 2017March 31, 2018 Adjusted Eurodollar Rate. There would behave been a $1.0$3.6 million decrease in our annual interest expense if there was a one percentage point decrease in the Eurodollar Rate.

Currency Exchange Risk
We are exposed to currency risk from potential changes in currency values of our non-United States dollar denominated expenses, assets, liabilities and cash flows. Our most significant currency exposure relates to the Indian rupee. Based on expenses incurred in Indian rupees duringfor the third quarter of 2017,three months ended March 31, 2018, a one percentage point increase or decrease in value of the Indian rupee in relation to the United States dollar would increase or decrease our annual expenses by approximately $1.1$1.0 million.
Item 4. Controls and Procedures
a)Evaluation of Disclosure Controls and Procedures
Our disclosure controls and procedures are designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by us in reports we file or submit under the Exchange Act is accumulated and communicated to our management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.
As of September 30, 2017,March 31, 2018, an evaluation was conducted under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of our disclosure controls and procedures (as defined in Rule 13a-15(e) and Rule 15d-15(e) of the Exchange Act). Based on this evaluation, such officers have concluded that our disclosure controls and procedures were effective as of September 30, 2017.March 31, 2018.
b)Internal Control over Financial Reporting
There were no changes in our internal control over financial reporting (as defined in the Exchange Act Rules 13a-15(f) and 15d-15(f)) that occurred during the quarter ended September 30, 2017,March 31, 2018, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.


PART II — OTHER INFORMATION
Item 1. Legal Proceedings
We record a liability for contingencies if an unfavorable outcome is probable and the amount of loss can be reasonably estimated, including expected insurance coverage. For proceedings where the reasonable estimate of loss is a range, we record a best estimate of loss within the range.
Litigation
We are currently involved in legal actions in the course of our business, some of which seek monetary damages. We do not believe that the outcome of these proceedings, both individually and in the aggregate, will have a material impact on our financial condition, results of operations or cash flows.
Regulatory Matters
Periodically, we are subject to audits, examinations and investigations by federal, state and local governmental authorities and receive subpoenas, civil investigative demands or other requests for information from such governmental authorities in connection with their regulatory or investigative authority. We are currently responding to such inquiries from governmental authorities relating to certain aspects of our business. We believe it is premature to predict the potential outcome or to estimate any potential financial impact in connection with these inquiries.
As previously disclosed, Altisourcethe Company received a Notice and Opportunity to Respond and Advise (“NORA”) letter on November 10, 2016 from the CFPB indicating that the CFPB iswas considering a potential enforcement action against Altisource relating to an alleged violation of federal law that primarily concernsfocused on REALServicing and certain other technology services provided to Ocwen.Ocwen, including claims related to the features, functioning and support of such technology. The NORA letterprocess provides the recipient an opportunity to present its positions to the CFPB before an enforcement action is recommended or commenced. On December 5, 2016, we provided a written response to the NORA letter setting forth the legal, policy and factual reasons why we believe an enforcement action is not warranted. We are committed to resolving any potential concernsBy letter dated April 3, 2018, the CFPB informed the Company that the investigation of the CFPB. IfCompany has been completed and the staff of the CFPB’s Office of Enforcement currently does not intend to recommend that the CFPB were to bring antake enforcement action, against us,and further that the resolutionCompany is relieved of such action could have a material adverse impact on our business, reputation, financial condition and results of operations. However, we believe it is prematurethe document-retention obligations pursuant to predict the potential outcome or to estimate any potential financial impact in connection with any potential CFPB enforcement action.civil investigative process.
Item 1A. Risk Factors
As of the date of this filing, there have been no material changes in our risk factors from those disclosed in Part I, Item 1A, of our Form 10-K for the year ended December 31, 20162017 filed with the SEC on February 16, 2017, except as follows:22, 2018.
We are negotiating a Services Agreement with NRZ to provide certain-fee based services on the Ocwen Transferred Portfolio. If we are not able to reach an agreement with respect to the terms of the Services Agreement, our business and results of operations could be affected.
We executed a non-binding LOI, as amended, with NRZ to enter into a Services Agreement, setting forth the terms pursuant to which Altisource Solutions S.à r.l. would be the exclusive service provider of certain fee-based services with respect to the Ocwen Transferred Portfolio through August 2025. If we are not able to reach an agreement with respect to the terms of the Services Agreement, and our role as a service provider with respect to the Ocwen Transferred Portfolio is replaced or reduced, our revenue could be lower and our results of operations could be materially adversely affected.
We have entered into a Brokerage Agreement with NRZ’s licensed brokerage subsidiary with respect to the Ocwen Transferred Portfolio. If the Brokerage Agreement is terminated, our business and results of operations could be affected.
We have entered into a Brokerage Agreement with NRZ’s licensed brokerage subsidiary, and in a related letter agreement with NRZ, to provide real estate brokerage services on the Ocwen Transferred Portfolio and with respect to approximately $6 billion of non-Ocwen serviced non-GSE portfolios. The Brokerage Agreement and the letter agreement are effective through August 31, 2025 but may be terminated early upon certain termination events (including by us if we are not able to enter into a Services Agreement with NRZ), some of which are not subject to a cure period. If any one of these termination events occurs and the Brokerage Agreement is terminated, this could have a material adverse impact on our future revenueand results of operations.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
The following table presents information related to our repurchases of our equity securities during the three months ended September 30, 2017:March 31, 2018:
Period Total number of shares purchased Weighted average price paid per share 
Total number of shares purchased as part of publicly announced plans or programs(1)
 
Maximum number of shares that may yet be purchased under the plans or programs(1)
         
Common stock:        
July 1 – 31, 2017 
 $
 
 4,219,665
August 1 – 31, 2017 22,200
 22.46
 22,200
 4,197,465
September 1 – 30, 2017 250,920
 23.57
 250,920
 3,946,545
         
  273,120
 $23.48
 273,120
 3,946,545
Period Total number of shares purchased Weighted average price paid per share 
Total number of shares purchased as part of publicly announced plans or programs(1)
 
Maximum number of shares that may yet be purchased under the plans or programs(1)
         
Common stock:        
January 1 – 31, 2018 177,907
 $28.07
 177,907
 3,245,044
February 1 – 28, 2018 35,200
 26.90
 35,200
 3,209,844
March 1 – 31, 2018 147,625
 27.38
 147,625
 3,062,219
         
  360,732
 $27.67
 360,732
 3,062,219
                                                              
(1) 
On May 17, 2017, our shareholders approved the renewal of the share repurchase program originally approved by the shareholders on May 18, 2016, which replaced the previous share repurchase program and authorizes us to purchase up to 4.6 million shares of our common stock in the open market, subject to certain parameters.


Item 6. Exhibits


Exhibit Number
 
Description
10.1 *

 




*†

*†

*†

**
   
10.910.2 *
10.3 *

**
   

*
   

*
   

*
   
101*

*Pursuant to Rule 405 of Regulation S-T, the following financial information from the Company’s Quarterly Report on Form 10-Q for the period ended September 30, 2017March 31, 2018 is formatted in XBRL interactive data files: (i) Condensed Consolidated Balance Sheets at September 30, 2017March 31, 2018 and December 31, 2016;2017; (ii) Condensed Consolidated Statements of Operations and Comprehensive Income for the three and nine months ended September 30, 2017March 31, 2018 and 2016;2017; (iii) Condensed Consolidated Statements of Equity for the ninethree months ended September 30, 2017March 31, 2018 and 2016;2017; (iv) Condensed Consolidated Statements of Cash Flows for the ninethree months ended September 30, 2017March 31, 2018 and 2016;2017; and (v) Notes to Condensed Consolidated Financial Statements.
   
______________________________________
*Filed herewith.

Denotes a management contract or compensatory arrangement
*
Filed herewith
**
Filed herewith. Portions of this exhibit have been redacted pursuant to a request for confidential treatment. The non-public information has been filed separately with the Securities and Exchange Commission.arrangement.

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


  ALTISOURCE PORTFOLIO SOLUTIONS S.A.
  (Registrant)
    
Date:OctoberApril 26, 20172018By:/s/ William B. Shepro
   William B. Shepro
   Director and Chief Executive Officer
   (Principal Executive Officer)
    
    
Date:OctoberApril 26, 20172018By:/s/ Michelle D. Esterman
   Michelle D. Esterman
   Executive Vice President, Finance
   (Principal Accounting Officer)






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