UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended March 31, 20202021
or
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from ___________ to ___________
Commission File Number 001-39050
OPORTUN FINANCIAL CORPORATION
(Exact Name of Registrant as Specified in its Charter)
Delaware45-3361983
State or Other Jurisdiction of
Incorporation or Organization
I.R.S. Employer Identification No.
Delaware45-3361983
State or Other Jurisdiction of
Incorporation or Organization
I.R.S. Employer Identification No.
2 Circle Star Way
San Carlos,CA94070
Address of Principal Executive OfficesZip Code
(650) 810-8823
Registrant’s Telephone Number, Including Area Code

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.0001 par value per shareOPRTNasdaq Global Select Market
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes      No 
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  Yes     No 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerSmaller reporting company
Accelerated filerEmerging growth company
Non-accelerated filer
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.    
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).  Yes     No 
The number of shares of registrant’s common stock outstanding as of May 8, 2020April 30, 2021 was 27,171,802.27,979,915.



TABLE OF CONTENTS
PART I ‑ FINANCIAL INFORMATION
PART II ‑ OTHER INFORMATION

2


GLOSSARY

Terms and abbreviations used in this report are defined below.
Term or AbbreviationDefinition
30+ Day Delinquency Rate(1)

Unpaid principal balance for our owned loans and credit card receivables that are 30 or more calendar days contractually past due as of the end of the period divided by Owned Principal Balance as of such date
Access Loan Program
A program intended to make credit available to select borrowers who do not qualify for credit under Oportun's core loan origination program
Active Customers(1)

Number of customers with an outstanding loan or an active credit card serviced by us at the end of a period. Active Customers includesinclude customers whose loans are owned by us or loans and loansaccounts that have been soldwere originated under an Oportun affiliated program and that we continue to service. Customers with charged-off accounts are excluded from Active Customers
Adjusted EBITDA
Adjusted EBITDA is a non-GAAP financial measure calculated as net income (loss), adjusted for the impact of our election of the fair value option and further adjusted to eliminate the effect of the following items: income tax expense (benefit), stock-based compensation expense, depreciation and amortization, litigation reserve,certain non-recurring charges, origination fees for Fair Value Loans, net and fair value mark-to-market adjustmentadjustments
Adjusted Earnings Per Share ("EPS")
Adjusted EPS is a non-GAAP financial measure calculated by dividing Adjusted Net Income by adjusted weighted-average diluted common shares outstanding. Weighted-average diluted common shares outstanding have been adjusted to reflect the conversion of all preferred shares as of the beginning of each annual period
Adjusted Net Income
Adjusted Net Income is a non-GAAP financial measure calculated by adjusting our net income (loss), for the impact of our election of the fair value option, and further adjusted to exclude income tax expense (benefit), stock-based compensation expense, and litigation reserve, net of taxcertain non-recurring charges
Adjusted Operating Efficiency
Adjusted Operating Efficiency is a non-GAAP financial measure calculated by dividing adjusted total operating expenses (excluding stock-based compensation expense and litigation reserve)certain non-recurring charges) by Fair Value Pro Forma Total Revenuetotal revenue
Adjusted Return on Equity ("ROE")
Adjusted Return on Equity is a non-GAAP financial measure calculated by dividing annualized Adjusted Net Income by Average Fair Value Pro Formaaverage total stockholders’ equity
Adjusted Tangible Book ValueFair Value Pro Forma total stockholders' equity, excluding intangible assets and system development costs
Adjusted Tangible Book Value Per ShareAdjusted Tangible Book Value divided by common shares outstanding at period end. Common shares outstanding at period end have been adjusted to reflect the conversion of all preferred shares as of the beginning of each annual period.
Aggregate Originations(1)

Aggregate amount disbursed to borrowers and credit granted on credit cards during a specific period. Aggregate Originations excludesexclude any fees in connection with the origination of a loan
Annualized Net Charge-Off Rate(1)

Annualized loan and credit card principal losses (net of recoveries) divided by the Average Daily Principal Balance of owned loans and credit card receivables for the period
AOCI
Accumulated other comprehensive income (loss)
APR
Annual Percentage Rate
Asset-Backed Notes at Fair Value (or "Fair Value Notes")All asset-backed notes issued by Oportun on or after January 1, 2018
Average Daily Debt Balance
Average of outstanding debt principal balance at the end of each calendar day during the period
Asset-Backed Notes at Fair Value (or "Fair Value Notes")All asset-backed notes issued by Oportun on or after January 1, 2018
Average Daily Principal Balance(1)

Average of outstanding principal balance of owned loans and credit card receivables at the end of each calendar day during the period
Board
Oportun’s Board of Directors
Book ValueTotal assets less total liabilities, or equal to total stockholders' equity
Book Value Per ShareBook Value divided by common shares outstanding at period end
Cost of Debt
Annualized interest expense divided by Average Daily Debt Balance
Customer Acquisition Cost (or "CAC")(1)

Sales and marketing expenses, which include the costs associated with various paid marketing channels, including direct mail, digital marketing and brand marketing and the costs associated with our telesales and retail operations divided by number of loans originated and new credit cards activated to new and returning customers during a period
Emergency Hardship DeferralAny receivable that currently has had one or more payments deferred and added at the end of the loan payment schedule in connection with a local or wide-spread emergency declared by local, state or federal government such as a natural disaster, government shutdown or pandemic
Fair Value Loans (or "Loans Receivable at Fair Value")
All loans receivable held for investment that were originated on or after January 1, 20182018. Upon the adoption of ASU 2019-05 as of January 1, 2020 all loans receivable held for investment are reported in this line item for all prospective reporting periods
Fair Value Pro Forma
In order to facilitate comparisons to periods prior to January 1, 2018, certain metrics included in this presentationdocument have been shown on a pro forma basis, or the Fair Value Pro Forma, as if we had elected the fair value option since our inception for all loans originated and held for investment and all asset-backed notes issued
Fair Value Pro Forma Total Revenue
Fair Value Pro Forma Total Revenue is calculated as the sum of Fair Value Pro Forma interest income and non-interest income. Fair Value Pro Forma interest income includes interest on loans and fees; origination fees are recognized upon disbursement. Non-interest income includes gain on sales, servicing fees and other income. The Company adopted ASU 2019-05 as of January 1, 2020 and as a result Fair Value Pro Forma Total Revenue and GAAP Total Revenue are equal for all prospective reporting periods.
Fair Value Notes (or "Asset-Backed Notes at Fair Value")
All asset-backed notes issued by Oportun on or after January 1, 2018
FICO® score or FICO®
A credit score created by Fair Isaac Corporation
GAAP
GAAPGenerally Accepted Accounting Principles
Initial
LeverageAverage Daily Debt Balance divided by Average Daily Principal Balance
Loans Receivable at Fair Value Loans(or "Fair Value Loans")All loans receivable held for investment that were originated on or after January 1, 2018

Term or AbbreviationDefinition
Leverage
Average Daily Debt Balance divided by Average Daily Principal Balance
Loans Receivable at Amortized Cost
Loans held for investment that were originated prior to January 1, 2018. Upon the adoption of ASU 2019-05 as of January 1, 2020 all loans receivable held for investment are reported in this line item has been eliminated for all prospective reporting periods.periods
Loans Receivable at Fair Value (or "Fair Value Loans")
All Initial Fair Value Loans, together with the Subsequent Fair Value Loans
Managed Principal Balance at End of Period(1)

Total amount of outstanding principal balance for all loans and credit card receivables, including loans and receivables sold, which we continue to service, at the end of the period
Net RevenueNet Revenue is calculated by subtracting interest expense and provision (release) for loan losses from total revenue and adding the net increase (decrease) in fair value.value
Operating EfficiencyTotal operating expenses divided by total revenue
Owned Principal Balance at End of Period(1)
Total amount of outstanding principal balance for all loans and credit card receivables, excluding loans and receivables sold, at the end of the period
3


Term or AbbreviationDefinition
Portfolio YieldAnnualized interest income as a percentage of Average Daily Principal Balance
Principal BalanceOriginal principal balance reduced by principal payments received and principal charge-offs to date for our personal loans. Purchases and cash advances, reduced by returns and principal payments received and principal charge-offs to date for our credit cards
Return on EquityAnnualized net income divided by average stockholders' equity for a period
Subsequent Fair Value LoansAll loans receivable held for investment, previously measured at amortized cost for which the Company elected the fair value option upon adoption of ASU 2019-05, effective January 1, 2020
TDR Finance Receivables
Troubled debt restructured finance receivables. This is only applicable to Loans Receivable at Amortized Cost. Debt restructuring in which a concession is granted to the borrower as a result of economic or legal reasons related to the borrower’s financial difficulties. Upon the adoption of ASU 2019-05 as of January 1, 2020 this line item has been eliminated for all prospective reporting periods.
Secured FinancingAsset-backed revolving debt facility
VIEsVariable interest entities
Weighted Average Interest RateAnnualized interest expense as a percentage of average debt
YieldAnnualized interest income as a percentage of Average Daily Principal Balance
(1) Credit card data has been excluded from these metrics for the three months ended March 31, 2020 because they are de minimis.

4



PART I ‑ FINANCIAL INFORMATION


Item 1. Financial Statements

OPORTUN FINANCIAL CORPORATION
Condensed Consolidated Balance Sheets (Unaudited)
(in thousands, except share and per share data)
 March 31, December 31,March 31,December 31,

 2020 201920212020
Assets    Assets
Cash and cash equivalents $144,836
 $72,179
Cash and cash equivalents$140,416 $136,187 
Restricted cash 61,258
 63,962
Restricted cash42,765 32,403 
Loans receivable at fair value 1,760,481
 1,882,088
Loans receivable at fair value1,670,251 1,696,526 
Loans receivable at amortized cost 
 42,546
Less:    
Unamortized deferred origination costs and fees, net 
 (103)
Allowance for loan losses 
 (3,972)
Loans receivable at amortized cost, net 
 38,471
Loans held for sale 141
 715
Interest and fees receivable, net 18,254
 17,185
Interest and fees receivable, net13,322 15,426 
Right of use assets - operating 50,973
 50,503
Right of use assets - operating40,323 46,820 
Deferred tax assets 1,261
 1,563
Other assets 80,116
 75,208
Other assets84,984 81,689 
Total assets $2,117,320
 $2,201,874
Total assets$1,992,061 $2,009,051 
    
Liabilities and stockholders' equity    Liabilities and stockholders' equity
Liabilities    Liabilities
Secured financing $279,064
 $60,910
Secured financing$64,806 $246,385 
Asset-backed notes at fair value 999,113
 1,129,202
Asset-backed notes at fair value1,340,782 1,167,309 
Asset-backed notes at amortized cost 199,602
 359,111
Amount due to whole loan buyer 33,259
 33,354
Amount due to whole loan buyer8,588 6,781 
Lease liabilities 53,825
 53,357
Lease liabilities47,025 49,684 
Deferred tax liabilities 24,666
 24,868
Other liabilities 44,250
 52,306
Other liabilities58,867 72,525 
Total liabilities 1,633,779
 1,713,108
Total liabilities1,520,068 1,542,684 
Stockholders' equity    Stockholders' equity
Preferred stock, $0.0001 par value - 100,000,000 shares authorized at March 31, 2020 and December 31, 2019; 0 shares issued and outstanding at March 31, 2020 and December 31, 2019 
 
Preferred stock, additional paid-in capital 
 
Common stock, $0.0001 par value - 1,000,000,000 shares authorized at March 31, 2020 and December 31, 2019; 27,403,279 shares issued and 27,143,797 shares outstanding at March 31, 2020; 27,262,639 shares issued and 27,003,157 shares outstanding at December 31, 2019 6
 6
Common stock, $0.0001 par value - 1,000,000,000 shares authorized at March 31, 2021 and December 31, 2020; 28,246,606 shares issued and 27,974,583 shares outstanding at March 31, 2021; 27,951,286 shares issued and 27,679,263 shares outstanding at December 31, 2020Common stock, $0.0001 par value - 1,000,000,000 shares authorized at March 31, 2021 and December 31, 2020; 28,246,606 shares issued and 27,974,583 shares outstanding at March 31, 2021; 27,951,286 shares issued and 27,679,263 shares outstanding at December 31, 2020
Common stock, additional paid-in capital 421,657
 418,299
Common stock, additional paid-in capital439,100 436,499 
Common stock warrants 63
 63
Accumulated other comprehensive loss (279) (162)Accumulated other comprehensive loss(255)(261)
Retained earnings 68,213
 76,679
Retained earnings39,451 36,432 
Treasury stock at cost, 259,482 shares at March 31, 2020 and December 31, 2019 (6,119) (6,119)
Treasury stock at cost, 272,023 and 272,023 shares at March 31, 2021 and December 31, 2020Treasury stock at cost, 272,023 and 272,023 shares at March 31, 2021 and December 31, 2020(6,309)(6,309)
Total stockholders’ equity 483,541
 488,766
Total stockholders’ equity471,993 466,367 
Total liabilities and stockholders' equity $2,117,320
 $2,201,874
Total liabilities and stockholders' equity$1,992,061 $2,009,051 
See Notes to the Condensed Consolidated Financial Statements.

5


OPORTUN FINANCIAL CORPORATION
Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited)
(in thousands, except share and per share data)
 Three Months Ended March 31,Three Months Ended March 31,

 2020
201920212020
Revenue  Revenue
Interest income $150,700
 $126,746
Interest income$127,191 $150,700 
Non-interest income 12,728
 11,582
Non-interest income8,122 12,728 
Total revenue 163,428
 138,328
Total revenue135,313 163,428 
Less:    Less:
Interest expense 16,361
 14,619
Interest expense13,504 16,361 
Provision (release) for loan losses 
 (366)
Decrease in fair value (66,469) (25,416)Decrease in fair value(11,568)(66,469)
Net revenue 80,598

98,659
Net revenue110,241 80,598 
    
Operating expenses:    Operating expenses:
Technology and facilities 30,774
 21,641
Technology and facilities32,924 30,774 
Sales and marketing 24,827
 21,266
Sales and marketing23,893 24,827 
Personnel 25,582
 18,877
Personnel26,827 25,582 
Outsourcing and professional fees 13,618
 13,549
Outsourcing and professional fees12,625 13,618 
General, administrative and other 3,813
 3,358
General, administrative and other9,997 3,813 
Total operating expenses 98,614
 78,691
Total operating expenses106,266 98,614 
    
Income before taxes (18,016)
19,968
Income (loss) before taxesIncome (loss) before taxes3,975 (18,016)
Income tax expense (benefit) (4,715) 5,354
Income tax expense (benefit)956 (4,715)
Net income (loss) $(13,301)
$14,614
Net income (loss)$3,019 $(13,301)
Change in post-termination benefit obligation (117) (3)Change in post-termination benefit obligation(117)
Total comprehensive income (loss) $(13,418) $14,611
Total comprehensive income (loss)$3,025 $(13,418)
    
Net income (loss) attributable to common stockholders $(13,301) $1,688
Net income (loss) attributable to common stockholders$3,019 $(13,301)
    
Share data:    Share data:
Earnings (loss) per share:    Earnings (loss) per share:
Basic $(0.49) $0.57
Basic$0.11 $(0.49)
Diluted $(0.49) $0.51
Diluted$0.10 $(0.49)
Weighted average common shares outstanding:    Weighted average common shares outstanding:
Basic 27,015,730
 2,938,006
Basic27,770,063 27,015,730 
Diluted 27,015,730
 3,314,387
Diluted29,620,034 27,015,730 
See Notes to the Condensed Consolidated Financial Statements.
6


OPORTUN FINANCIAL CORPORATION
Condensed Consolidated Statements of Changes in Stockholders' Equity (Unaudited)
(in thousands, except share data)
For the Three Months Ended March 31, 2020
  Convertible Preferred Stock Common Stock Warrants Common Stock        
  Shares Par Value Additional Paid-in Capital Shares Par Value Shares Par Value Additional Paid-in Capital Accumulated Other Comprehensive Income (Loss) Retained Earnings Treasury Stock Total Stockholders' Equity
Balance – January 1, 2020 
 $
 $
 23,512
 $63
 27,003,157
 $6
 $418,299
 $(162) $76,679
 $(6,119) $488,766
Issuance of common stock upon exercise of stock options 
 
 
 
 
 3,161
 
 20
 
 
 
 20
Stock-based compensation expense 
 
 
 
 
 
 
 4,151
 
 
 
 4,151
Vesting of restricted stock units, net 
 
 
 
 
 137,479
 
 (813) 
 
 
 (813)
Cumulative effect of adoption of ASU 2019-05 
 
 
 
 
 
 
 
 
 4,835
 
 4,835
Change in post-termination benefit obligation 
 
 
 
 
 
 
 
 (117) 
 
 (117)
Net loss 
 
 
 
 
 
 
 
 
 (13,301) 
 (13,301)
Balance – March 31, 2020 
 $
 $
 23,512
 $63
 27,143,797
 $6
 $421,657
 $(279) $68,213
 $(6,119) $483,541
For the Three Months Ended March 31, 2021
Common Stock WarrantsCommon Stock
SharesPar ValueSharesPar ValueAdditional Paid-in CapitalAccumulated Other Comprehensive Income (Loss)Retained EarningsTreasury StockTotal Stockholders' Equity
Balance – January 1, 2021$27,679,263 $$436,499 $(261)$36,432 $(6,309)$466,367 
Issuance of common stock upon exercise of stock options— — 33,526 — 307 — — — 307 
Stock-based compensation expense— — — — 5,088 — — — 5,088 
Vesting of restricted stock units, net— — 261,794 — (2,794)— — — (2,794)
Change in post-termination benefit obligation— — — — — — — 
Net income— — — — — — 3,019 — 3,019 
Balance – March 31, 2021$27,974,583 $$439,100 $(255)$39,451 $(6,309)$471,993 


For the Three Months Ended March 31, 2019
  Convertible Preferred Stock Convertible Preferred and Common Stock Warrants Common Stock        
  Shares Par Value Additional Paid-in Capital Shares Par Value Shares Par Value Additional Paid-in Capital Accumulated Other Comprehensive Income (Loss) Retained Earnings Treasury Stock Total Stockholders' Equity
Balance – January 1, 2019 14,043,977
 $16
 $257,887
 24,959
 $130
 2,935,249
 $3
 $44,411
 $(132) $52,662
 $(8,428) $346,549
Issuance of common stock upon exercise of stock options 
 
 
 
 
 7,317
 
 142
 
 
 
 142
Stock-based compensation expense 
 
 
 
 
 
 
 1,980
 
 
 
 1,980
Cumulative effect of adoption of ASC 842 
 
 
 
 
 
 
 
 
 (125) 
 (125)
Change in post-termination benefit obligation 
 
 
 
 
 
 
 
 (3) 
 
 (3)
Net income 
 
 
 
 
 
 
 
 
 14,614
 
 14,614
Balance – March 31, 2019 14,043,977
 $16
 $257,887
 24,959
 $130
 2,942,566
 $3
 $46,533
 $(135) $67,151
 $(8,428) $363,157
See Notes to the Condensed Consolidated Financial Statements.



OPORTUN FINANCIAL CORPORATION
Condensed Consolidated Statements of Cash FlowChanges in Stockholders' Equity (Unaudited)
(in thousands)thousands, except share data)
For the Three Months Ended March 31, 2020
Convertible Preferred and Common Stock WarrantsCommon Stock
SharesPar ValueSharesPar ValueAdditional Paid-in CapitalAccumulated Other Comprehensive Income (Loss)Retained EarningsTreasury StockTotal Stockholders' Equity
Balance – January 1, 202023,512 $63 27,003,157 $$418,299 $(162)$76,679 $(6,119)$488,766 
Issuance of common stock upon exercise of stock options— — 3,161 — 20 — — — 20 
Stock-based compensation expense— — — — 4,151 — — — 4,151 
Vesting of restricted stock units, net— — 137,479 — (813)— — — (813)
Cumulative effect of adoption of ASU 2019-05— — — — — — 4,835 — 4,835 
Change in post-termination benefit obligation— — — — — (117)— — (117)
Net loss— — — — — — (13,301)— (13,301)
Balance – March 31, 202023,512 $63 27,143,797 $$421,657 $(279)$68,213 $(6,119)$483,541 
  Three Months Ended March 31,
  2020
2019
Cash flows from operating activities  
Net income (loss) $(13,301) $14,614
Adjustments to reconcile net income (loss) to net cash provided by operating activities:    
Depreciation and amortization 4,658
 2,879
Fair value adjustment, net 66,469
 25,416
Origination fees for loans receivable at fair value, net 1,542
 (106)
Gain on loan sales (7,532) (7,312)
Stock-based compensation expense 4,151
 1,980
Provision (release) for loan losses 
 (366)
Deferred tax provision, net 101
 5,163
Other, net 3,521
 582
Originations of loans sold and held for sale (74,530) (70,734)
Proceeds from sale of loans 82,636
 76,046
Changes in operating assets and liabilities:��   
Interest and fee receivable, net (1,987) (478)
Other assets (5,818) (39,723)
Amount due to whole loan buyer (95) 2,549
Other liabilities (7,693) 36,668
Net cash provided by operating activities 52,122
 47,178
Cash flows from investing activities    
Originations of loans (314,484) (300,226)
Repayments of loan principal 282,212
 247,257
Purchase of fixed assets, net (1,615) (2,231)
Capitalization of system development costs (5,461) (2,509)
Net cash used in investing activities (39,348) (57,709)
Cash flows from financing activities    
Borrowings under secured financing 235,000
 
Repayments of secured financing (17,001) 
Repayments of asset-backed notes (160,001) 
Repayments of capital lease obligations (26) (42)
Net payments related to stock-based activities (793) 143
Net cash provided by financing activities 57,179
 101
Net increase (decrease) in cash and cash equivalents and restricted cash 69,953
 (10,430)
Cash and cash equivalents and restricted cash, beginning of period 136,141
 129,175
Cash and cash equivalents and restricted cash, end of period $206,094
 $118,745
     
Supplemental disclosure of cash flow information    
Cash and cash equivalents $144,836
 $58,109
Restricted cash 61,258
 60,636
Total cash and cash equivalents and restricted cash $206,094
 $118,745
     
Cash paid for income taxes, net of refunds $455
 $142
Cash paid for interest and prepayment fees $16,378
 $13,863
Cash paid for amounts included in the measurement of operating lease liabilities $4,051
 $3,093
Supplemental disclosures of non-cash investing and financing activities    
Right of use assets obtained in exchange for operating lease obligations $3,429
 $44,778
Non-cash investments in capitalized assets $702
 $667

See Notes to the Condensed Consolidated Financial Statements.
7


OPORTUN FINANCIAL CORPORATION
Condensed Consolidated Statements of Cash Flow (Unaudited)
(in thousands)
Three Months Ended March 31,
2021

2020
Cash flows from operating activities
Net income (loss)$3,019 $(13,301)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization6,957 4,658 
Fair value adjustment, net11,568 66,469 
Origination fees for loans receivable at fair value, net(1,422)1,542 
Gain on loan sales(4,434)(7,532)
Stock-based compensation expense5,088 4,151 
Deferred tax provision, net4,038 101 
Other, net11,287 3,521 
Originations of loans sold and held for sale(33,464)(74,530)
Proceeds from sale of loans38,372 82,636 
Changes in operating assets and liabilities:
Interest and fee receivable, net1,183 (1,987)
Other assets(5,326)(5,818)
Amount due to whole loan buyer1,808 (95)
Other liabilities(20,518)(7,693)
Net cash provided by operating activities18,156 52,122 
Cash flows from investing activities
Originations of loans(263,148)(314,484)
Repayments of loan principal278,659 282,212 
Purchase of fixed assets, net(873)(1,615)
Capitalization of system development costs(5,651)(5,461)
Net cash provided by (used in) investing activities8,987 (39,348)
Cash flows from financing activities
Borrowings under secured financing235,000 
Borrowings under asset-backed notes371,719 
Repayments of secured financing(181,780)(17,001)
Repayments of asset-backed notes(200,004)(160,001)
Repayments of capital lease obligations(26)
Net payments related to stock-based activities(2,487)(793)
Net cash provided by (used in) financing activities(12,552)57,179 
Net increase in cash and cash equivalents and restricted cash14,591 69,953 
Cash and cash equivalents and restricted cash, beginning of period168,590 136,141 
Cash and cash equivalents and restricted cash, end of period$183,181 $206,094 
Supplemental disclosure of cash flow information
Cash and cash equivalents$140,416 $144,836 
Restricted cash42,765 61,258 
Total cash and cash equivalents and restricted cash$183,181 $206,094 
Cash paid for income taxes, net of refunds$240 $455 
Cash paid for interest$13,625 $16,378 
Cash paid for amounts included in the measurement of operating lease liabilities$4,292 $4,051 
Supplemental disclosures of non-cash investing and financing activities
Right of use assets obtained in exchange for operating lease obligations$1,093 $3,429 
Non-cash investments in capitalized assets$625 $702 
See Notes to the Condensed Consolidated Financial Statements.
8


OPORTUN FINANCIAL CORPORATION
Notes to the Condensed Consolidated Financial Statements (Unaudited)
March 31, 20202021


1.Organization and Description of Business

Oportun Financial Corporation (together with its subsidiaries, "Oportun" or the " Company") is a technology-powered and mission-driven provider ofprovides inclusive, affordable financial services to customers who do not have a credit score, known as credit invisibles, or who may have a limited credit history and are "mis-scored," meaningprimarily because they have a credit history that the Company believes that traditionalis too limited to be accurately scored by credit scores do not properly reflect such customers’ credit worthiness.bureaus. The Company's primary product offerings are small dollar, unsecured installment loans that are affordably priced and that help customers establish a credit history. The Company has begun to expand beyond its core offering into other financial services that a significant portion of its customers already use, such as auto loans, credit cards and personal loans secured by a vehicle.vehicle and credit cards. The Company hasuses models that are developed awith Artificial Intelligence ("A.I.") and built on over 15 years of proprietary lending platform that enables the Companyconsumer insights and billions of data points. The Company's proprietary scoring model and continually evolving data analytics have enabled it to underwrite the risk of low-to-moderate incomethe hardworking customers that are credit invisible or mis-scored, leveraging data collected through the application process and data obtained from third-party data providers, and a technology platform for application processing, loan accounting and servicing.it serves. The Company is headquartered in San Carlos, California. The Company has been certified by the United States Department of the Treasury as a Community Development Financial Institution ("CDFI") since 2009.

The Company uses securitization transactions, warehouse facilities and whole loan sales, to finance the principal amount of most of the loans it makes to its customers.

Segments

Segments are defined as components of an enterprise for which discrete financial information is available and evaluated regularly by the chief operating decision maker ("CODM") in deciding how to allocate resources and in assessing performance. The Company’s Chief Executive Officer and the Company's Chief Financial Officer are collectively considered to be the CODM. The CODM reviews financial information presented on a consolidated basis for purposes of allocating resources and evaluating financial performance. The Company’s operations constitute a single reportable segment.

Initial Public Offering

On September 30, 2019, the Company completed its initial public offering (“IPO”), in which it issued and sold 4,873,356 shares of common stock and selling stockholders sold 2,314,144 shares of common stock, including the underwriters' over-allotment, at a price of $15.00 per share with net proceeds to the Company of approximately $60.5 million, after deducting underwriting discounts and commissions of $5.1 million and offering expenses paid by the Company of approximately $7.5 million. In connection with the IPO, all 14,043,977 shares of the Company’s outstanding redeemable convertible preferred stock automatically converted into 19,075,167 shares of common stock. Additionally, on September 26, 2019, 3,969 shares of common stock were issued in connection with the cashless exercise of 9,090 Series F-1 convertible preferred stock warrants.

On September 9, 2019, the Company effected a one-for-eleven reverse stock split of its issued and outstanding shares of common stock and convertible preferred stock. The par value of the common and convertible preferred stock was not adjusted as a result of the reverse stock split. Accordingly, all share and per share amounts for all periods presented in the accompanying condensed consolidated financial statements and notes thereto have been adjusted retroactively, where applicable, to reflect this reverse stock split.

2.Summary of Significant Accounting Policies

Basis of Presentation ‑ The accompanying condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP"). These statements are unaudited and reflect all normal, recurring adjustments that are, in management's opinion, necessary for the fair presentation of results. The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. Certain prior-period financial information has been reclassified to conform to current period presentation. Certain information and note disclosures normally included in the financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to such rules and regulations. As such, the information included in this Quarterly Report on Form 10-Q should be read in conjunction with the audited consolidated financial statements and the related notes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 20192020 ("the Annual Report"), filed with the Securities and Exchange Commission ("SEC") on February 28, 2020. All share and per share amounts for all periods presented in the accompanying condensed consolidated financial statements and notes thereto have been adjusted retroactively, where applicable, to reflect the Company's one-for-eleven reverse stock split. See "Initial Public Offering" above for additional information.23, 2021.

Use of Estimates ‑ The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements, and the reported amounts of income and expenses during the reporting period. These estimates are based on information available as of the date of the condensed consolidated financial statements; therefore, actual results could differ from those estimates and assumptions.

Accounting Policies - There have been no changes to the Company's significant accounting policies from those described in Part II, Item 8 - Financial Statements and Supplementary Data in the Annual Report, except for the new accounting pronouncements subsequently adopted as noted below.


Recently Adopted Accounting Standards

Allowance for Loan Losses and Fair Value OptionIn June 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-13, Financial Instruments-Credit Losses: Measurement of Credit Losses on Financial Instruments. This guidance significantly changes the way entities are required to measure credit losses. Under the new standard, estimated credit losses are based upon an expected credit loss approach rather than an incurred loss approach that was previously required. In May 2019, the FASB issued ASU 2019-05, Financial Instruments-Credit Losses (Topic 326): Targeted Transition. This ASU provides an option to irrevocably elect the fair value option applied on an instrument-by-instrument basis for certain financial assets upon the adoption of Topic 326. In November 2019, the FASB issued ASU 2019-10, Financial Instruments - Credit Loss (Topic 326), Derivatives and Hedging (Topic 815), and Leases (Topic 842), which deferred the effective date for public filers that are considered smaller reporting companies as defined by the SEC to fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted in fiscal years beginning after December 15, 2018, including interim periods in those fiscal years. The Company elected to early adopt ASU 2016-13 and ASU 2019-05 effective January 1, 2020.

The Company previously elected the fair value option for all loans originated after January 1, 2018. Upon adoption of ASU 2019-05, the Company elected the fair value option on all loans receivable originated prior to January 1, 2018 that were previously measured at amortized cost. As a result, adoption of ASU 2016-13 did not have impact on the Company's condensed consolidated financial statements and disclosures. The Company made an accounting policy election not to measure an allowance for credit losses on accrued interest receivable amounts as the Company writes off the uncollectible accrued interest receivable balance in a timely manner and makes relevant disclosures.

The adoption of ASU 2019-05 and fair value election resulted in (i) the release of the remaining allowance for loan losses on Loans Receivable at Amortized Cost as of December 31, 2019; (ii) recognition of the unamortized net originations fee income as of December 31, 2019; and (iii) measurement of the remaining loans originated prior to January 1, 2018 at fair value. These adjustments resulted in an increase to opening retained earnings as of January 1, 2020 of approximately $4.8 million. ASU 2019-05 does not allow for the fair value option to be elected on our asset-backed notes carried at amortized cost.
Fair Value DisclosuresIn August 2018, the FASB issued ASU 2018-13, Disclosure Framework-Changes to the Disclosure Requirements for Fair Value Measurement, which amends ASC 820, Fair Value Measurement. This ASU simplifies the disclosure requirements for fair value measurements. The Company adopted this ASU effective January 1, 2020. The simplified disclosure requirements included a new disclosure for the range and weighted average of significant unobservable inputs used to develop Level 3 fair value measurements and the narrative description of measurement uncertainty. These new disclosure requirements were applied prospectively.
Cloud Computing Arrangements- In August 2018, the FASB issued ASU 2018-15, Intangibles-Goodwill and Other-Internal-Use-Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract. This ASU aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license). The Company adopted the amendments of this ASU effective January 1, 2020 on a prospective basis with no impact upon adoption. All eligible implementation costs related to cloud computing arrangements are now recorded as part of "prepaid expenses" within "Other assets" on the Condensed Consolidated Balance Sheets (Unaudited). The amortization expense is presented in the same line on the income statement as the fees for the associated hosted service within "Operating expenses" on the Company's Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited), and the cash payments related to implementation of cloud computing arrangements are classified as "cash flows from operating activities" within the Condensed Consolidated Statements of Cash Flow (Unaudited).

Accounting Standards to be Adopted

Income Taxes - In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes. This ASU is intended to simplify the accounting for income taxes by removing certain exceptions to the general principles of accounting for income taxes and to improve the consistent application of GAAP for other areas of accounting for income taxes by clarifying and amending existing guidance. The ASU is effective for fiscal years beginning after December 15, 2020. Early adoption is permitted. The Company is currently evaluating the effect that the new guidance will haveadopted this ASU effective January 1, 2021 with no impact on its consolidated financial statements and disclosures.

Reference rate reform- In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting. The amendments in this ASU provide optional expedients and exceptions for applying generally accepted accounting principles to contracts, hedging relationships, and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform if certain criteria are met. An entity may elect to apply the amendments for contract modifications as of any date from the beginning of an interim period that includes or is subsequent to March 12, 2020. The amendments in this ASU must be applied prospectively for all eligible contract modifications. The Company is currently evaluating the effect that the new guidance will have on its consolidated financial statements and disclosures.



9


3.Earnings (Loss) per Share

Basic and diluted earnings (loss) per share are calculated as follows:
 Three Months Ended March 31,Three Months Ended March 31,
(in thousands, except share and per share data) 2020 2019(in thousands, except share and per share data)20212020
Net income (loss) $(13,301) $14,614
Net income (loss)$3,019 $(13,301)
Less: Net income allocated to participating securities (1)
 
 (12,926)
Net (loss) income attributable to common stockholders $(13,301) $1,688
Net (loss) income attributable to common stockholders$3,019 $(13,301)
    
Basic weighted-average common shares outstanding 27,015,730
 2,938,006
Basic weighted-average common shares outstanding27,770,063 27,015,730 
Weighted average effect of dilutive securities:    Weighted average effect of dilutive securities:
Stock options 
 317,433
Stock options1,274,818 
Restricted stock units 
 46,512
Restricted stock units575,153 
Warrants 
 12,436
Warrants
Diluted weighted-average common shares outstanding 27,015,730
 3,314,387
Diluted weighted-average common shares outstanding29,620,034 27,015,730 
    
Earnings (loss) per share:    Earnings (loss) per share:
Basic $(0.49) $0.57
Basic$0.11 $(0.49)
Diluted $(0.49) $0.51
Diluted$0.10 $(0.49)
(1)
In a period of net income, both earnings and dividends (if any) are allocated to participating securities. In a period of net loss, only dividends (if any) are allocated to participating securities.

The following common share equivalent securities have been excluded from the calculation of diluted weighted-average common shares outstanding because the effect is anti-dilutive for the periods presented:
Three Months Ended March 31,
20212020
Stock options2,822,785 4,086,128 
Restricted stock units45,306 1,757,010 
Warrants23,512 
Total anti-dilutive common share equivalents2,868,091 5,866,650 
  Three Months Ended March 31,
  2020 2019
Stock options 4,086,128
 
Restricted stock units 1,757,010
 
Warrants 23,512
 
Convertible preferred stock 
 17,201,639
Total anti-dilutive common share equivalents 5,866,650
 17,201,639


Restricted stock units granted with performance criterion were not reflected in the computation of diluted earnings (loss) per share for the three months ended March 31, 2019 as the performance condition was not considered probable. Per the provisions of ASC Topic 260, Earnings Per Share, diluted earnings (loss) per share only reflects those shares that would be issued if the reporting period were the end of the contingency period. Accordingly, total outstanding restricted stock units of 0 and 455,821 were not reflected in the denominator in the computation of diluted earnings per share for the three months ended March 31, 2020 and 2019.

The income available to common stockholders, which is the numerator in calculating diluted earnings per share, does not include any compensation cost related to these restricted stock unit awards for the three months ended March 31, 2019.

4.Variable Interest Entities

As part of the Company’s overall funding strategy, the Company transfers a pool of designated loans receivable to wholly owned special-purpose subsidiaries ("VIEs") to collateralize certain asset-backed financing transactions. The Company has determined that it is the primary beneficiary of these VIEs because it has the power to direct the activities that most significantly impact the VIEs’ economic performance and the obligation to absorb the losses or the right to receive benefits from the VIEs that could potentially be significant to the VIEs. Such power arises from the Company’s contractual right to service the loans receivable securing the VIEs’ asset-backed debt obligations. The Company has an obligation to absorb losses or the right to receive benefits that are potentially significant to the VIEs because it retains the residual interest of each asset-backed financing transaction either in the form of an asset-backed certificate or as an uncertificated residual interest. Accordingly, the Company includes the VIEs’ assets, including the assets securing the financing transactions, and related liabilities in its consolidated financial statements.

Each VIE issues a series of asset-backed securities that are supported by the cash flows arising from the loans receivable securing such debt. Cash inflows arising from such loans receivable are distributed monthly to the transaction’s noteholders and related service providers in accordance with the transaction’s contractual priority of payments. The creditors of the VIEs above have no recourse to the general credit of the Company as the primary beneficiary of the VIEs and the liabilities of the VIEs can only be settled by the respective VIE’s assets. The Company retains the most subordinated economic interest in each financing transaction through its ownership of the respective residual interest in each VIE. The Company has no obligation

to repurchase loans receivable that initially satisfied the financing transaction’s eligibility criteria but subsequently became delinquent or a defaulted loans receivable.

10


The following table represents the assets and liabilities of consolidated VIEs recorded on the Company’s Condensed Consolidated Balance Sheets (Unaudited):
  March 31, December 31,
(in thousands) 2020 2019
Consolidated VIE assets    
Restricted cash $25,963
 $28,821
Loans receivable at fair value 1,693,903
 1,745,465
Loans receivable at amortized cost 
 41,747
Interest and fee receivable 17,274
 15,874
Total VIE assets 1,737,140
 1,831,907
Consolidated VIE liabilities    
Secured financing (1)
 279,999
 62,000
Asset-backed notes at fair value 999,113
 1,129,202
Asset-backed notes at amortized cost (1)
 200,000
 360,001
Total VIE liabilities $1,479,112
 $1,551,203
March 31,December 31,
(in thousands)20212020
Consolidated VIE assets
Restricted cash$30,650 $23,726 
Loans receivable at fair value1,542,813 1,580,061 
Interest and fee receivable11,972 14,191 
Total VIE assets1,585,435 1,617,978 
Consolidated VIE liabilities
Secured financing (1)
65,214 246,994 
Asset-backed notes at fair value1,340,782 1,167,309 
Total VIE liabilities$1,405,996 $1,414,303 
(1) Amounts exclude deferred financing costs. See Note 8,7, Borrowings for additional information.

5.Loans Receivable at Amortized Cost, NetHeld for Sale

Upon adoption of ASU 2019-05, effective January 1, 2020, the Company elected the fair value option on all loans receivable previously measured at amortized cost as of December 31, 2019. Accordingly, for the three months ended March 31, 2020, the Company did not have any loans receivable measured at amortized cost. Therefore, the relevant disclosures related to loans receivable at amortized cost, net, such as credit quality information, past due loans receivable, troubled debt restructurings, and allowance for loan losses are not applicable for the three months ended March 31, 2020. The disclosures below relate to the prior year and are disclosed for comparative period purposes.

Loans receivable at amortized cost, net, consisted of the following:
  March 31, December 31,
(in thousands) 2020 2019
Loans receivable at amortized cost $
 $42,546
Deferred origination costs and fees, net 
 (103)
Allowance for loan losses 
 (3,972)
Loans receivable at amortized cost, net $
 $38,471


Loans receivable at amortized cost are the unpaid principal balances of the loans. Accrued and unpaid interest and late fees on the loans estimated to be collected from customers are included in interest and fees receivable in the condensed consolidated balance sheets. At December 31, 2019, accrued and unpaid interest on loans were $0.3 million. Accrued and unpaid late fees were immaterial at December 31, 2019.

Credit Quality Information - The Company uses a proprietary credit scoring algorithm to assess the creditworthiness of individuals who have limited or no credit profile. Data used in the algorithm is obtained from customers, alternative credit reporting agencies, commercially available data sources, as well as information from traditional credit bureaus.

The Company’s proprietary credit scoring platform determines the amount and duration of the loan. The amount of the loan is determined based on the credit risk and cash flow of the individual. Lower risk individuals with higher cash flows are eligible for larger loans with longer duration. Higher risk individuals with lower cash flows are eligible for smaller loans with shorter duration. Larger loans typically have lower interest rates than smaller loans.

After the loan is disbursed, the Company monitors the credit quality of its loans receivable on an ongoing and a total portfolio basis. The following is a credit quality indicator that the Company uses to monitor its exposure to credit risk, to evaluate allowance for loan losses and help set the Company’s strategy in granting future loans:

Delinquency Status ‑ The delinquency status of the Company’s loan receivables reflects, among other factors, changes in the mix of loans in the portfolio, the quality of receivables, the success of collection efforts and general economic conditions.


The recorded investment in loans receivable at amortized cost based on this credit quality indicator was as follows:
  March 31, December 31,
Credit Quality Indicator (in thousands)
 2020 2019
Delinquency Status    
30-59 days past due $
 $2,304
60-89 days past due 
 1,615
90-119 days past due 
 1,459
  $
 $5,378


Past Due Loans Receivable - In accordance with the Company’s policy, for loans recorded at amortized cost, income from interest and fees continues to be recorded for loans that are delinquent 90 days or more. The Company addresses the valuation risk on loans recorded at amortized cost that are delinquent 90 days or more by reserving them at 100%.

The recorded investment in loans receivable at amortized cost that are 90 or more days delinquent and still accruing income from interest and fees were as follows:
  March 31, December 31,
(in thousands) 2020 2019
Non-TDRs $
 $720
TDRs 
 739
Total $
 $1,459


Troubled Debt Restructurings ("TDR") - For the three months ended March 31, 2019, TDRs were primarily related to concessions involving interest rate reduction and extension of term.

As of December 31, 2019, TDRs comprised 21% of the Company’s total loan portfolio at amortized cost.

The amount of unamortized origination fees, net of origination costs, that were written off as a result of TDR restructuringsoriginations of loans recorded at amortized costsold and held for sale during the three months ended March 31, 20192021 was not material.

The Company’s TDR loans receivable at amortized cost based on delinquency status were as follows:
  March 31, December 31,
(in thousands) 2020 2019
TDRs current to 29 days delinquent $
 $6,367
TDRs 30 or more days delinquent 
 2,462
Total $
 $8,829


A loan that has been classified as a TDR remains so until the loan is paid off or charged off. A TDR loan that misses its first two scheduled payments is charged off at the end of the month upon reaching 30 days' delinquency. A TDR loan that makes the first two scheduled payments is charged off according to the Company’s normal charge-off policy at 120 days' delinquency.

For loans recorded at amortized cost, previously accrued but unpaid interest$33.5 million and fees are also written off when the loan is charged off upon reaching 120 days' delinquency or when collection is not deemed probable.

Information on TDRs that defaulted and were charged off during the periods indicated were as follows:
  Three Months Ended March 31,
(in thousands) 2020 2019
Recorded investment in TDRs that subsequently defaulted and were charged off $
 $3,254
Unpaid interest and fees charged off 
 419


When a loan recorded at amortized cost is restructured as a TDR, a portion of all of the accrued but unpaid interest and late fees may be forgiven. The following table shows the financial effects of TDRs that occurred during the periods indicated:
  Three Months Ended March 31,
(in thousands) 2020 2019
Contractual interest and fees forgiven $
 $



Allowance for Loan Losses - For loans receivable at amortized cost, the Company sets the allowance for loan lossesrecorded a gain on a total portfolio by analyzing historical charge-off rates for the loan portfoliosale of $4.4 million and the credit quality indicators discussed earlier.

The provision (release) for loan losses reflects the activity for the applicable period and provides an allowance at a level that management believes is adequate to cover probable loan losses at the balance sheet date. The Company estimates an allowance for loan losses only for loans receivable at amortized cost.

Activity in the allowance for loan losses was as follows:
  Three Months Ended March 31,
(in thousands) 2020 2019
Balance - beginning of period $3,972
 $26,326
Adjustment upon adoption of ASU 2019-05 (3,972) 
Provision (release) for loan losses 
 (366)
Loans charged off 
 (12,083)
Recoveries 
 3,315
Balance - end of period $
 $17,192


6.Loans Held for Sale


servicing revenue of $3.1 million. The originations of loans sold and held for sale during the three months ended March 31, 2020 was $74.5 million and the Company recorded a gain on sale of $7.5 million and servicing revenue of $4.5 million. The originations of loans sold and held for sale during the three months ended March 31, 2019 was $70.7 million and the Company recorded a gain on sale of $7.3 million and servicing revenue of $3.5 million.

Whole Loan Sale Program ‑ In November 2014, the Company entered into a whole loan sale agreement with an institutional investor, which agreement has beenwas amended from time to time. Thein March 2021 in which the term of the current agreement expiresis set to expire on November 10, 2020.March 4, 2022. Pursuant to thisthe agreement, the Company has committed to sellsells at least 10% of its unsecured loan originations, with an option to sell an additional 5%, subject to certain eligibility criteria and minimum and maximum volumes.

In addition, infrom July 2017 to August 2020, the Company entered intowas party to a separate whole loan sale arrangement with an institutional investor which agreement has been amended from time to time, providing for a commitment to sell 100% of the Company’s loans originated under its Access Loan Program.The Company chose not to renew the arrangement and allowed the agreement to expire on its terms on August 5, 2020.

7.6.Other Assets

Other assets consist of the following:
March 31,December 31,
(in thousands)20212020
Fixed assets
Computer and office equipment$11,431 $11,182 
Furniture and fixtures11,152 11,019 
Purchased software2,004 1,992 
Vehicles53 53 
Leasehold improvements29,540 29,543 
Total cost54,180 53,789 
Less: Accumulated depreciation(41,038)(37,939)
Total fixed assets, net$13,142 $15,850 
System development costs:
System development costs$61,705 $55,943 
Less: Accumulated amortization(31,997)(28,524)
Total system development costs, net$29,708 $27,419 
Loans held for sale684 1,158 
Prepaid expenses17,995 17,241 
Deferred tax assets1,811 1,716 
Tax assets and other21,644 18,305 
Total other assets$84,984 $81,689 
  March 31, December 31,
(in thousands) 2020 2019
Fixed assets    
Computer and office equipment $10,697
 $10,432
Furniture and fixtures 10,805
 10,768
Purchased software 4,900
 4,527
Vehicles 79
 171
Leasehold improvements 28,673
 27,701
Total cost 55,154
 53,599
Less: Accumulated depreciation (33,086) (30,765)
Total fixed assets, net $22,068
 $22,834
     
System development costs:    
System development costs $42,194
 $36,795
Less: Accumulated amortization (20,624) (18,456)
Total system development costs, net $21,570
 $18,339
     
Servicer fee and whole loan receivables 2,295
 6,621
Prepaid expenses 16,209
 12,217
Tax receivable and other 17,974
 15,197
Total other assets $80,116
 $75,208


11


Fixed Assets

Depreciation and amortization expense for the three months ended March 31, 2021 and 2020 was $3.5 million and 2019 was $2.5 million, and $1.7 million, respectively.

System Development Costs

Amortization of system development costs for the three months ended March 31, 2021 and 2020 and 2019 were $2.2$3.5 million and $0.9$2.2 million, respectively. System development costs capitalized for the three months ended March 31, 2021 and 2020 were $5.8 million and 2019 were $5.4 million, and $2.6 million, respectively.

8.7.Borrowings


The following table presents information regarding the Company's Secured Financing facility:
March 31, 2021
Variable Interest EntityCurrent BalanceCommitment AmountMaturity DateInterest Rate
(in thousands)
Oportun Funding V, LLC$64,806 $400,000 October 1, 2021LIBOR (minimum of 0.00%) + 2.45%
 March 31, 2020December 31, 2020
Variable Interest Entity Current Balance Commitment Amount Maturity Date Interest RateVariable Interest EntityCurrent BalanceCommitment AmountMaturity DateInterest Rate
(in thousands)     (in thousands)
Oportun Funding V, LLC $279,064
 $400,000
 10/1/2021 LIBOR (minimum of 0.00%) + 2.45%Oportun Funding V, LLC$246,385 $400,000 October 1, 2021LIBOR (minimum of 0.00%) + 2.45%
  December 31, 2019
Variable Interest Entity Current Balance Commitment Amount Maturity Date Interest Rate
(in thousands)        
Oportun Funding V, LLC $60,910
 $400,000
 10/1/2021 LIBOR (minimum of 0.00%) + 2.45%


The Company elected the fair value option for all asset-backed notes issued on or after January 1, 2018. The following table presents information regarding asset-backed notes:
March 31, 2021
Variable Interest Entity
Initial note amount issued (1)
Initial collateral balance (2)
Current balance (1)
Current collateral balance(2)
Weighted average interest rate(3)
Original revolving period
(in thousands)
Asset-backed notes recorded at fair value:
Oportun Funding XIV, LLC (Series 2021-A)$375,000 $383,632 $375,386 $392,508 1.79 %2 years
Oportun Funding XIII, LLC (Series 2019-A)279,412 294,118 286,138 299,601 3.46 %3 years
Oportun Funding XII, LLC (Series 2018-D)175,002 184,213 177,044 187,964 4.50 %3 years
Oportun Funding X, LLC (Series 2018-C)275,000 289,474 277,096 295,238 4.39 %3 years
Oportun Funding IX, LLC (Series 2018-B)225,001 236,854 225,118 241,483 4.18 %3 years
Total asset-backed notes recorded at fair value$1,329,415 $1,388,291 $1,340,782 $1,416,794 
  March 31, 2020
Variable Interest Entity 
Initial note amount issued (1)
 
Initial collateral balance (2) 
 
Current balance (1)
 
Current collateral balance(2) 
 
Weighted average interest rate(3)
 Original revolving period
(in thousands)            
Asset-backed notes recorded at fair value:            
Oportun Funding XIII, LLC (Series 2019-A) $279,412
 $294,118
 $216,255
 $299,008
 3.22% 3 years
Oportun Funding XII, LLC (Series 2018-D) 175,002
 184,213
 156,504
 187,188
 4.50% 3 years
Oportun Funding X, LLC (Series 2018-C) 275,000
 289,474
 245,320
 294,090
 4.39% 3 years
Oportun Funding IX, LLC (Series 2018-B) 225,001
 236,854
 195,355
 240,866
 4.09% 3 years
Oportun Funding VIII, LLC (Series 2018-A) 200,004
 222,229
 185,679
 226,052
 3.83% 3 years
Total asset-backed notes recorded at fair value $1,154,419
 $1,226,888
 $999,113
 $1,247,204
    
Asset-backed notes recorded at amortized cost:            
Oportun Funding VII, LLC (Series 2017-B) $200,000
 $222,231
 $199,602
 $225,867
 3.51% 3 years
Total asset-backed notes recorded at amortized cost $200,000
 $222,231
 $199,602
 $225,867
    


 December 31, 2019December 31, 2020
Variable Interest Entity 
Initial note amount issued (1)
 
Initial collateral balance (2) 
 
Current balance (1)
 
Current collateral balance(2) 
 
Weighted average interest rate(3)
 Original revolving periodVariable Interest Entity
Initial note amount issued (1)
Initial collateral balance (2)
Current balance (1)
Current collateral balance(2)
Weighted average interest rate(3)
Original revolving period
(in thousands)           (in thousands)
Asset-backed notes recorded at fair value:           Asset-backed notes recorded at fair value:
Oportun Funding XIII, LLC (Series 2019-A) $279,412
 $294,118
 $251,090
 $299,813
 3.22% 3 yearsOportun Funding XIII, LLC (Series 2019-A)$279,412 $294,118 $283,299 $299,237 3.46 %3 years
Oportun Funding XII, LLC (Series 2018-D) 175,002
 184,213
 178,980
 187,447
 4.50% 3 yearsOportun Funding XII, LLC (Series 2018-D)175,002 184,213 178,182 187,570 4.50 %3 years
Oportun Funding X, LLC (Series 2018-C) 275,000
 289,474
 280,852
 294,380
 4.39% 3 yearsOportun Funding X, LLC (Series 2018-C)275,000 289,474 279,171 294,710 4.39 %3 years
Oportun Funding IX, LLC (Series 2018-B) 225,001
 236,854
 216,306
 241,000
 4.09% 3 yearsOportun Funding IX, LLC (Series 2018-B)225,001 236,854 226,653 241,237 4.18 %3 years
Oportun Funding VIII, LLC (Series 2018-A) 200,004
 222,229
 201,974
 225,945
 3.83% 3 yearsOportun Funding VIII, LLC (Series 2018-A)200,004 222,229 200,004 226,242 3.83 %3 years
Total asset-backed notes recorded at fair value $1,154,419
 $1,226,888
 $1,129,202
 $1,248,585
   Total asset-backed notes recorded at fair value$1,154,419 $1,226,888 $1,167,309 $1,248,996 
Asset-backed notes recorded at amortized cost:           
Oportun Funding VII, LLC (Series 2017-B) $200,000
 $222,231
 $199,413
 $225,925
 3.51% 3 years
Oportun Funding VI, LLC (Series 2017-A) 160,001
 188,241
 159,698
 191,223
 3.36% 3 years
Total asset-backed notes recorded at amortized cost $360,001
 $410,472
 $359,111
 $417,148
   
(1)Initial note amount issued includes notes retained by the Company as applicable. The current balances are measured at fair value for asset-backed notes recorded at fair value and measured at carrying amount for asset-back notes recorded at amortized cost.value.
(2)Includes the unpaid principal balance of loans receivable, cash, cash equivalents and restricted cash pledged by the Company.
(3)Weighted average interest rate excludes notes retained by the Company.

On March 9, 2020, the Company redeemed its asset-backed notes (Series 2017-A). An advance under the Company’s VFN was the primary source of funds for the redemption.
12


As of March 31, 2020,2021, and December 31, 2019,2020, the Company was in compliance with all covenants and requirements of the Secured Financing facility and asset-backed notes.

On February 18, 2021, the Company’s wholly-owned subsidiary, Oportun Funding VIII, LLC, the issuer under the 2018-A asset-backed securitization transaction, provided notice to the trustee that it had elected to redeem all $200.0 million of outstanding 2018-A Notes on March 8, 2021 and satisfy and discharge Oportun Funding VIII, LLC’s obligations under the 2018-A Notes and the indenture.

On March 8, 2021, the Company announced the issuance of $375.0 million two-year fixed-rate asset-backed notes by Oportun Funding XIV, LLC, a wholly-owned subsidiary of the Company and secured by a pool of its unsecured personal installment loans (the “2021-A Securitization”). The 2021-A Securitization included four classes of fixed-rate notes: Class A, Class B, Class C and Class D notes, which were priced with a weighted average interest rate of 1.79% per annum.

On March 24, 2021, the Company's wholly-owned subsidiary, Oportun Funding IX, LLC, the issuer under the Series 2018-B asset-backed securitization transaction, provided notice to the trustee that it had elected to redeem all $225.0 million of outstanding 2018-B Notes, plus the accrued and unpaid interest, on April 8, 2021 and satisfy and discharge Oportun Funding IX, LLC's obligations under the 2018-B Notes and the indenture.

9.8.Other Liabilities

Other liabilities consist of the following:
March 31,December 31,
(in thousands)20212020
Accounts payable$2,354 $1,819 
Accrued compensation18,808 32,681 
Accrued expenses13,761 17,830 
Accrued interest3,109 3,430 
Deferred tax liabilities14,690 10,557 
Current tax liabilities and other6,145 6,208 
Total other liabilities$58,867 $72,525 
  March 31, December 31,
(in thousands) 2020 2019
Accounts payable $7,843
 $5,919
Accrued compensation 14,262
 22,226
Accrued expenses 17,124
 15,110
Taxes payable 1,022
 4,233
Accrued interest 3,179
 3,842
Other 820
 976
Total other liabilities $44,250
 $52,306



10.9.Stockholders' Equity

Convertible Preferred Stock - Immediately prior to the completion of the IPO, all 14,043,977 shares of convertible preferred stock were converted into 19,075,167 shares of the Company's common stock. The conversion of all of the Company's convertible preferred stock included an additional 1,873,355 shares of common stock issued for the conversion of the Series G convertible preferred stock to reflect the conversion rate of the Series G convertible preferred stock. The additional 1,873,355 shares issued to Series G convertible preferred stock holders resulted in a $37.5 million reduction to retained earnings and a corresponding increase to additional paid-in capital. There were no shares of convertible preferred stock issued or outstanding as of March 31, 2020 or December 31, 2019.

Preferred Stock - The Board has the authority, without further action by the Company's stockholders, to issue up to 100,000,000 shares of undesignated preferred stock with rights and preferences, including voting rights, designated from time to time by the Board. There were no shares of undesignated preferred stock issued or outstanding as of March 31, 20202021 or December 31, 2019.2020.

Common Stock - As of March 31, 20202021 and December 31, 2019,2020, the Company was authorized to issue 1,000,000,000 shares of common stock with a par value of $0.0001 per share. As of March 31, 2020, 27,403,2792021, 28,246,606 and 27,143,79727,974,583 shares were issued and outstanding, respectively, and 259,482272,023 shares were held in treasury stock. As of December 31, 2019, 27,262,6392020, 27,951,286 and 27,003,15727,679,263 shares were issued and outstanding, respectively, and 259,482272,023 shares were held in treasury stock.

Warrants - On September 26, 2019, 3,969 shares of convertible preferred stock were issued in connection with the cashless exercise of 9,090 Series F-1 convertible preferred stock warrants. All 3,969 shares of convertible preferred stock were converted to common stock in connection with the IPO. Additionally, at the closing of the IPO, the outstanding 15,869 Series G convertible preferred stock warrants automatically converted into warrants exercisable for 23,512On June 9, 2020, 10,972 shares of common stock.stock were issued in connection with the cashless exercise of the outstanding common stock warrants. No warrants were outstanding as of March 31, 2021.

11.10.Equity Compensation and Other Benefits


2019 Equity Incentive Plan

The Company currently has one stockholder-approved plan from whichCompany's stock-based awards can be issued, which was approved by the Company's stockholders in fiscal year 2019 (the "2019 Plan"). The 2019 Plan became effective on September 25, 2019plans are described and is the successor to the Company's Amended and Restated 2005 Stock Option / Stock Issuance Plan (the "2005 Plan") and the 2015 Stock Option/Stock Issuance Plan (the "2015 Plan," and collectively with the 2005 Plan, the “Previous Plans”). The Previous Plans exist solely to satisfy outstanding options previously granted under those plans. The 2019 Plan provides for the grant of incentive stock options ("ISOs"), nonstatutory stock options ("NSOs"), stock appreciation rights, restricted stock awards, restricted stock unit awards, performance-based awards, and other awards, or collectively, awards. ISOs may be granted only to the Company's employees, including officers, and the employees of its affiliates. All other awards may be granted to the employees, including officers, non-employee directors and consultants and the employees and consultants of the Company's affiliates. The maximum number of shares of Company common stock that may be issued under the 2019 Plan will not exceed 8,677,294 shares.

On March 4, 2020, the Company registered an additional 1,350,157 shares of common stock that became issuable under the 2019 Plan by reason of the automatic increase provision. The number of shares reserved under the 2019 Plan will automatically increase on January 1 of each year for a period of ten years commencing on January 1, 2020 and ending on (and including) January 1, 2029, in an amount equal to 5% of the total number of shares of common stock outstanding on December 31 of the preceding year; provided, however that the Board may act prior to January 1st of a given year to provide that the increase for such year will be a lesser amount than the 5% of the total number of shares of common stock.

2019 Employee Stock Purchase Plan

In September 2019, the Board adopted, and stockholders approved, the Company's 2019 Employee Stock Purchase Plan (the "ESPP"). The ESPP became effective on September 25, 2019. The purpose of the ESPP is to secure the services of new employees, to retain the services of existing employees and to provide incentives for such individuals to exert maximum efforts toward the Company's success and that of its affiliates. The ESPP includes two components. One component is designed to allow eligible U.S. employees to purchase common stock in a manner that may qualify for favorable tax treatment under Section 423 of the Code. In addition, purchase rights may be granted under a component that does not qualify for such favorable tax treatment when necessary or appropriate to permit participation by eligible employees whoinformational disclosures are foreign nationals or employed outside of the United States while complying with applicable foreign laws. The maximum aggregate number of shares of common stock that may be issued under the ESPP is 996,217 shares.

On March 4, 2020, the Company registered an additional 270,031 shares of common stock reserved for future issuance under the ESPP. The number of shares reserved under the ESPP will automatically increase on January 1 of each year for a period of ten years commencing on January 1, 2020 and ending on (and including) January 1, 2029, in an amount equal to the lesser of (a) 1% of the total number of shares of common stock outstanding on December 31 of the preceding year or (b)726,186 shares of common stock; provided, however that the Board may act prior to January 1st of a given year to provide that the increase for such year will be a lesser number of shares of common stock.

Generally, all regular employees, including executive officers, employed by the Company or by any of its designated affiliates, will be eligible to participate in the ESPP and may contribute, normally through payroll deductions, up to 15% of their earnings (as defined in the ESPP) for the purchase of common stock under the ESPP. Unless otherwise determined by the Board, common stock will be purchased for the accounts of employees participating

in the ESPP at a price per share equal to the lower of (a) 85% of the fair market value of a share of the Company's common stock on the first date of an offering or (b) 85% of the fair market value of a share of the common stock on the date of purchase.

Stock Options

The term of an option may not exceed 10 years as determined by the Board, and each option generally vests over a four-year period with 25% vesting on the first anniversary date of the grant and 1/36th of the remaining amount vesting at monthly intervals thereafter. Option holders are allowed to exercise unvested options to acquire shares. Upon termination of employment, option holders have a period of up to three months in which to exercise any remaining vested options. The Company has the right to repurchase at the original purchase price any unvested but issued common shares upon termination of service. Unexercised options granted to participants who separate from the Company are forfeited and returned to the pool of stock options available for grant.

The Company estimates the fair value of stock options granted using the Black-Scholes option-pricing model. The fair value is then amortized ratably over the requisite service periods of the awards, which is generally the vesting period.

As of March 31, 2020, and December 31, 2019, the Company’s total unrecognized compensation cost related to nonvested stock-based option awards granted to employees was $14.4 million and $10.1 million, respectively, which will be recognized over a weighted-average vesting period of approximately 3.0 years and 2.4 years, respectively.

Restricted Stock Units

The Company’s restricted stock units ("RSUs") vest upon the satisfaction of time-based criterion of up to four years. The service-based requirement will be satisfied in installments as follows: 25% of the total number of RSUs awarded will have the service-based requirement satisfied during the month in which the 12-month anniversary of the vesting commencement date occurs, and thereafter 1/16th of the total award in a series of 12 successive equal quarterly installments or 1/4th of the total award in a series of three successive equal annual installments following the first anniversary of the initial service vest date. Some awards also include a performance criterion, a liquidity event in connection with the Company's initial public offering or a change in control. The liquidity event requirement will be satisfied as to any then-outstanding RSUs on the first to occur of the following events prior to the expiration date: (1) the closing of a change in control; or (2) the first trading day following the expiration of the lock-up period in connection with an IPO. These RSUs are not considered vested until both criteria have been met, if applicable, and provided that participant is providing continuous service on the vesting date. The performance-based condition of such RSUs was considered probable on the effective date of the IPO completed in September 2019. As a result, $7.9 million of compensation expense was recognized in connection with these performance-based awards upon completion of the IPO.

As of March 31, 2020 and December 31, 2019, the Company's total unrecognized compensation cost related to nonvested restricted stock unit awards granted to employees was $35.8 million and $21.2 million, respectively, which will be recognized over a weighted average vesting period of approximately 3.2 years and 3.0 years, respectively.

Stock Option Exchange Offer

On August 22, 2019, the Company completed a one-time voluntary stock option exchange offer that allowed eligible participants the opportunity to exchange certain stock options for RSUs, subject to a new vesting schedule (the "RSU Exchange Offer"), or for a cash payment (the "Cash Exchange Offer," and together with the RSU Exchange Offer, the "Exchange Offers").

As a result of the Exchange Offers, options to purchase 1,040,154 shares of the Company’s common stock were accepted for exchange and 455,218 replacement RSUs were issued. The replacement RSUs have a vesting commencement date of August 1, 2019 and vesting schedule of two to four years. The RSUs will first vest on August 1, 2020, with the remainder vesting on a quarterly basis thereafter. The RSUs were granted under, and subject to, the terms and conditions of the 2015 Plan. The incremental compensation cost from the exchange is $3.2 million, recognized over the vesting period of the replacement award. The amount of cash payments provided in the Cash Exchange Offer was insignificant.Notes to the Consolidated Financial Statements included in the Annual Report.

Stock-based Compensation - Total stock-based compensation expense included in the Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited) is as follows:
Three Months Ended March 31,
(in thousands)20212020
Technology and facilities$972 $752 
Sales and marketing32 30 
Personnel4,084 3,369 
Total stock-based compensation$5,088 $4,151 
  Three Months Ended March 31,
(in thousands) 2020 2019
Technology and facilities $752
 $329
Sales and marketing 30
 20
Personnel 3,369
 1,631
Total stock-based compensation $4,151
 $1,980
13




As of March 31, 2021, and December 31, 2020, the Company’s total unrecognized compensation cost related to unvested stock-based option awards granted to employees was $11.3 million and $9.5 million, respectively, which will be recognized over a weighted-average vesting period of approximately 2.7 years and 2.6 years, respectively. As of March 31, 2021 and December 31, 2020, the Company's total unrecognized compensation cost related to unvested restricted stock unit awards granted to employees was $41.4 million and $37.2 million, respectively, which will be recognized over a weighted average vesting period of approximately 2.9 years and 2.9 years, respectively.
The Company accounts for forfeitures as they occur and does not estimate forfeitures as of the award grant date. 
The Company capitalized compensation expense related to stock-based compensation of $0.3 million for the three months ended March 31, 20202021, and 2019 ofcapitalized $0.1 million and $0.1 million, respectively.for the three months ended March 31, 2020.

Cash flows from the tax benefits for tax deductions resulting from the exercise of stock options in excess of the compensation expense recorded for those options (excess tax benefits) are required to be classified as cash from financing activities. The total income tax benefitexpense (benefit) recognized in the

income statement for share-basedstock-based compensation arrangements for the three months ended March 31, 2021 was insignificant. The total income tax expense (benefit) recognized in the income statement for the stock-based compensation arrangements for the three months ended March 31, 2020 was $0.7 million. The Company had no realized excess tax benefits from stock options for the three months ended March 31, 2019.

12.11.Revenue

Interest Income - Total interest income included in the Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited) is as follows:
Three Months Ended March 31,
(in thousands)20212020
Interest income
Interest on loans$125,682 $148,522 
Fees on loans1,509 2,178 
Total interest income127,191 150,700 
  Three Months Ended March 31,
(in thousands) 2020 2019
Interest income    
Interest on loans $148,522
 $124,224
Fees on loans 2,178
 2,522
Total interest income 150,700
 126,746


Non-interest Income - Total non-interest income included in the Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited) is as follows:
Three Months Ended March 31,
(in thousands)20212020
Non-interest income
Gain on loan sales$4,434 $7,532 
Servicing fees3,078 4,451 
Other income610 745 
Total non-interest income$8,122 $12,728 
  Three Months Ended March 31,
(in thousands) 2020 2019
Non-interest income    
Gain on loan sales $7,532
 $7,312
Servicing fees 4,451
 3,548
Other income 745
 722
Total non-interest income $12,728
 $11,582


13.12.Income Taxes


For the three months ended March 31, 2021 and 2020, the Company calculates its year-to-date (provision for) income taxes by applying the estimated annual effective tax rate to the year-to-date income from operations before income taxes and adjusts the (provision for) income taxes for discrete tax items recorded in the period.
Income
During the three months ended March 31, 2021 and 2020, the Company recorded income tax benefit wasexpense (benefit) of $1.0 million and $(4.7) million, respectively, related to continuing operations. The Company’s reported effective tax rates were 24.1% and 26.2% for the three months ended March 31, 2021 and 2020, representing anrespectively. Our effective tax rate of 26.2%. Income tax expense was $5.4 millionrates for the three months ended March 31, 2019, representing an effective2021 and 2020 differ from the statutory tax rate of 26.8%.

Interest and penalties relatedrates primarily due to the Company’s unrecognizedimpacts of the R&D tax benefits accrued at March 31, 2020 were not material. The Company’s policy is to recognize interest and penalties associated with income taxes in income tax expense. The Company does not expect its uncertain tax positions to have a material impact on its consolidated financial statements within the next 12 months.credit.

14


14.13.Fair Value of Financial Instruments

Financial Instruments at Fair Value

The Company previously elected the fair value option to account for all loans receivable held for investment that were originated on or after January 1, 2018 (the "Initial Fair Value Loans"), and for all asset-backed notes issued on or after January 1, 2018 (the "Fair Value Notes"). Upon adoption of ASU 2019-05, effective January 1, 2020, the Company elected the fair value option on all loans receivable previously measured at amortized cost (the "Subsequent Fair Value Loans" and together with the Initial Fair Value Loans, the "Fair Value Loans"). Accordingly, for the three months ended March 31, 2020, the Company did not have any loans receivable measured at amortized cost. Asset-backed notes issued prior to January 1, 2018 are accounted for at amortized cost, net. Loans that the Company designates for sale will continue to be accounted for as held for sale and recorded at the lower of cost or fair value until the loans receivable are sold.

The table below compares the fair value of loans receivable and asset-backed notes to their contractual balances for the periods shown:
March 31, 2021December 31, 2020
(in thousands)Unpaid Principal BalanceFair ValueUnpaid Principal BalanceFair Value
Assets
Loans receivable$1,591,789 $1,670,251 $1,639,626 $1,696,526 
Liabilities
Asset-backed notes1,329,415 1,340,782 1,154,419 1,167,309 
  March 31, 2020 December 31, 2019
(in thousands) Unpaid Principal Balance Fair Value Unpaid Principal Balance Fair Value
Assets        
Loans receivable $1,833,159
 $1,760,481
 $1,800,418
 $1,882,088
Liabilities        
Asset-backed notes 1,113,165
 999,113
 1,113,165
 1,129,202


The Company calculates the fair value of the Fair Value Notes using independent pricing services and broker price indications, which are based on quoted prices for identical or similar notes, which are Level 2 input measures.


The Company primarily uses a discounted cash flow model to estimate the fair value of Level 3 instruments based on the present value of estimated future cash flows. This model uses inputs that are inherently judgmental and reflect management’s best estimates of the assumptions a market participant would use to calculate fair value. The following tables present quantitative information about the significant unobservable inputs on its unsecured personal loan portfolio (which is the primary driver of fair value) used for the Company’s Level 3 fair value measurements:
 March 31, 2020 December 31, 2019March 31, 2021December 31, 2020
 Minimum Maximum 
Weighted Average (2)
 
Minimum (3)
 
Maximum (3)
 Weighted AverageMinimumMaximum
Weighted Average (2)
MinimumMaximumWeighted Average
Remaining cumulative charge-offs (1)
 7.43% 57.58% 14.56% * * 9.61%
Remaining cumulative charge-offs (1)
6.25%57.24%8.60%7.83%61.26%10.03%
Remaining cumulative prepayments (1)
 —% 40.39% 26.00% * * 34.95%
Remaining cumulative prepayments (1)
042.69%32.65%038.92%31.11%
Average life (years) 0.17 1.91 0.90 * * 0.81Average life (years)0.121.290.780.171.290.80
Discount rate - - 12.78% - - 7.77%Discount rate6.65%6.85%
(1) Figure disclosed as a percentage of outstanding principal balance.
(2) Unobservable inputs were weighted by outstanding principal balance, which are grouped by risk (type of customer, original loan maturity terms).
(3)
The Company adopted ASU 2018-13 on a prospective basis, effective January 1, 2020, therefore, these disclosures are not required as of December 31, 2019.

Fair value adjustments related to financial instruments where the fair value option has been elected are recorded through earnings for the three months ended March 31, 20202021 and 2019.2020. Certain unobservable inputs may (in isolation) have either a directionally consistent or opposite impact on the fair value of the financial instrument for a given change in that input. When multiple inputs are used within the valuation techniques for loans, a change in one input in a certain direction may be offset by an opposite change from another input.

The Company developed an internal model to estimate the Fair Value Loans. To generate future expected cash flows, the model combines receivable characteristics with assumptions about borrower behavior based on the Company’s historical loan performance. These cash flows are then discounted using a required rate of return that management estimates would be used by a market participant.

The Company tested the fair value model by comparing modeled cash flows to historical loan performance to ensure that the model was complete, accurate and reasonable for the Company’s use. The Company also engaged a third party to create an independent fair value estimate for the Fair Value Loans, which provides a set of fair value marks using the Company’s historical loan performance data and whole loan sale prices to develop independent forecasts of borrower behavior. Their model generates expected cash flows which were then aggregated and compared to the Company’s actual cash flows within an acceptable range.

The Company's internal valuation committee provides governance and oversight over the fair value pricing calculations and related financial statement disclosures. Additionally, this committee provides a challenge of the assumptions used and outputs of the model, including the appropriateness of such measures and periodically reviews the methodology and process to determine the fair value pricing. Any significant changes to the process must be approved by the committee.

The table below presents a reconciliation of loans receivable at fair value on a recurring basis using significant unobservable inputs:
Three Months Ended March 31,
(in thousands)20212020
Balance – beginning of period$1,696,526 $1,882,088 
Adjustment upon adoption of ASU 2019-0543,323 
Principal disbursements309,009 371,433 
Principal payments from customers(315,887)(335,008)
Gross charge-offs(40,959)(46,230)
Net increase (decrease) in fair value21,562 (155,125)
Balance – end of period$1,670,251 $1,760,481 
  Three Months Ended March 31,
(in thousands) 2020 2019
Balance – beginning of period $1,882,088
 $1,227,469
Adjustment upon adoption of ASU 2019-05 43,323
 
Principal disbursements 371,433
 355,114
Principal payments from customers (335,008) (197,055)
Gross charge-offs (46,230) (23,250)
Net increase (decrease) in fair value (155,125) 2,675
Balance – end of period $1,760,481
 $1,364,953
15



As of March 31, 2021, the aggregate fair value of loans that are 90 days or more past due and in non-accrual status was $1.8 million, and the aggregate unpaid principal balance for loans that are 90 days or more past due was $12.3 million. As of December 31, 2020, the aggregate fair value of loans that are 90 days or more past due and in non-accrual status iswas $2.3 million, and the aggregate unpaid principal balance for loans that are 90 days or more past due is $17.3 million. As of December 31, 2019, the aggregate fair value of loans that are 90 days or more past due and in non-accrual status is $3.6 million, and the aggregate unpaid principal balance for loans that are 90 days or more past due is $15.8was $14.8 million.


Financial Instruments Disclosed But Not Carried at Fair Value

The following table presents the carrying value and estimated fair values of financial assets and liabilities disclosed but not carried at fair value and the level within the fair value hierarchy:
March 31, 2021
Carrying valueEstimated fair valueEstimated fair value
(in thousands)Level 1Level 2Level 3
Assets
Cash and cash equivalents$140,416 $140,416 $140,416 $$
Restricted cash42,765 42,765 42,765 
Loans held for sale (Note 5)684 684 684 
Liabilities
Accounts payable2,354 2,354 2,354 
Secured Financing (Note 7)65,214 65,300 65,300 
  March 31, 2020
  Carrying value Estimated fair value Estimated fair value
(in thousands)Level 1 Level 2 Level 3
Assets          
Cash and cash equivalents $144,836
 $144,836
 $144,836
 $
 $
Restricted cash 61,258
 61,258
 61,258
 
 
Loans receivable at amortized cost, net (Note 5) 
 
 
 
 
Loans held for sale (Note 6) 141
 141
 
 
 141
Liabilities   
 
 
 
Accounts payable 7,843
 7,843
 7,843
 
 
Secured financing (Note 8) 279,999
 264,789
 
 264,789
 
Asset-backed notes at amortized cost (Note 8) 199,602
 189,011
 
 189,011
 

  December 31, 2019
  Carrying value Estimated fair value Estimated fair value
(in thousands)Level 1 Level 2 Level 3
Assets          
Cash and cash equivalents $72,179
 $72,179
 $72,179
 $
 $
Restricted cash 63,962
 63,962
 63,962
 
 
Loans receivable at amortized cost, net (Note 5) 38,471
 43,482
 
 
 43,482
Loans held for sale (Note 6) 715
 772
 
 
 772
Liabilities   
      
Accounts payable 5,919
 5,919
 5,919
 
 
Secured financing (Note 8) 62,000
 62,000
 
 62,000
 
Asset-backed notes at amortized cost (Note 8) 359,111
 360,668
 
 360,668
 

December 31, 2020
Carrying valueEstimated fair valueEstimated fair value
(in thousands)Level 1Level 2Level 3
Assets
Cash and cash equivalents$136,187 $136,187 $136,187 $$
Restricted cash32,403 32,403 32,403 
Loans held for sale (Note 5)1,158 1,158 1,158 
Liabilities
Accounts payable1,819 1,819 1,819 
Secured Financing (Note 7)246,994 245,077 245,077 

The Company uses the following methods and assumptions to estimate fair value:

Cash, cash equivalents, restricted cash and accounts payable ‑ The carrying values of certain of the Company’s financial instruments, including cash and cash equivalents, restricted cash and accounts payable, approximate Level 1 fair values of these financial instruments due to their short-term nature.
Loans held for sale ‑ The fair values of loans held for sale are based on a negotiated agreement with the purchaser.
Secured Financing ‑ The fair value of the Secured Financing has been calculated using discount rates equivalent to the weighted-average market yield of comparable debt securities, which is a Level 2 input measure.

The carrying values of certain of the Company’s financial instruments, including cash and cash equivalents, restricted cash and accounts payable, approximate Level 1 fair values of these financial instruments due to their short-term nature.
Loans receivable ‑ The fair value of loans receivable recorded at amortized cost were estimated by discounting the future expected cash flows using a required rate of return that management estimates would be used by a market participant.
Loans held for sale ‑ The fair values of loans held for sale are based on a negotiated agreement with the purchaser.
Secured financing and asset-backed notes ‑ The fair values of secured financing and asset-backed notes recorded at carrying value have been calculated using discount rates equivalent to the weighted-average market yield of comparable debt securities. The Company's asset-backed notes are valued by independent pricing services and brokers using quoted prices for identical or similar notes, which are Level 2 input measures.

There were no transfers in or out of Level 3 assets and liabilities for the three months ended March 31, 20202021 and 20192020 and the year ended December 31, 2019.2020.

15.14.Leases, Commitments and Contingencies

Leases - The Company’s leases are primarily for real property consisting of retail locations and office space and have remaining lease terms of 10 years or less.

As a result of the retail network optimization plan, we have incurred $6.2 million in expenses in the first quarter of 2021 related to retail location closures of which $4.0 million relates to the accelerated amortization of right of use assets and the renegotiation of lease liabilities.

The Company has elected the practical expedient to keep leases with terms of 12 months or less off the balance sheet as no recognition of a lease liability and a right-of-use asset is required. Operating lease expense is recognized on a straight-line basis over the lease term in "Technology and facilities" in the Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited).

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Most of the Company’s existing lease arrangements are classified as operating leases under the new standard.leases. At the inception of a contract, the Company determines if the contract is or contains a lease. At the commencement date of a lease, the Company recognizes a lease liability equal to the present value of the lease payments and a right-of-use asset representing the Company's right to use the underlying asset for the duration of the lease term. The Company’s leases include options to extend or terminate the arrangement at the end of the original lease term. The Company generally does not include renewal or termination options in its assessment of the leases unless extension or termination for certain assets is deemed to be reasonably certain. Variable lease payments and short-term lease costs were deemed immaterial. The Company’s leases do not provide an explicit rate. The Company uses its contractual borrowing rate to determine lease discount rates.

As of March 31, 2021, maturities of lease liabilities, excluding short-term leases and leases on a month-to-month basis, were as follows:
(in thousands)Operating Leases
Lease expense
2021 (remaining nine months)$11,662 
202213,106 
202311,050 
20249,232 
20257,175 
20261,396 
Thereafter298 
Total lease payments53,919 
Imputed interest(4,755)
Total leases$49,164 
Sublease income
2021 (remaining nine months)$(1,304)
2022(896)
2023 and thereafter
Total lease payments(2,200)
Imputed interest61 
Total sublease income$(2,139)
Net lease liabilities$47,025 
Weighted average remaining lease term4.2 years
Weighted average discount rate4.40 %

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As of December 31, 2020, maturities of lease liabilities, excluding short-term leases and leases on a month-to-month basis, were as follows:
(in thousands)Operating Leases
Lease expense
202115,788 
202212,967 
202310,881 
20249,069 
20256,989 
Thereafter1,641 
Total lease payments57,335 
Imputed interest(5,247)
Total leases$52,088 
Sublease income
2021(1,594)
2022(896)
2023 and thereafter
Total lease payments(2,490)
Imputed interest86 
Total sublease income$(2,404)
Net lease liabilities$49,684 
Weighted average remaining lease term4.3 years
Weighted average discount rate4.42 %
(in thousands) Operating Leases
Lease expense  
2020 (remaining nine months) $11,822
2021 13,331
2022 10,453
2023 9,004
2024 8,166
2025 6,201
Thereafter 1,407
Total lease payments 60,384
Imputed interest (6,126)
Total leases $54,258
   
Sublease income  
2020 (remaining nine months) $(435)
2021 
2022 and thereafter 
Total lease payments (435)
Imputed interest 2
Total sublease income $(433)
   
Net lease liabilities $53,825
Weighted average remaining lease term 4.8 years
Weighted average discount rate 4.48%



As of December 31, 2019, maturities of lease liabilities, excluding short-term leases and leases on a month-to-month basis, were as follows:
(in thousands) Operating Leases
Lease expense  
2020 15,227
2021 12,439
2022 9,663
2023 8,340
2024 7,488
Thereafter 7,293
Total lease payments 60,450
Imputed interest (6,240)
Total leases $54,210
   
Sublease income  
2020 (861)
2021 and thereafter 
Total lease payments (861)
Imputed interest 8
Total sublease income $(853)
   
Net lease liabilities $53,357
Weighted average remaining lease term 5.0 years
Weighted average discount rate 4.49%


Rental expenses under operating leases for the three months ended March 31, 20202021 and 2019,2020, wasas $9.4 million (this amount includes $4.0 million of accelerated amortization related to the retail network optimization plan) and $5.2 million and $4.3 million, respectively.
Purchase Commitment ‑ The Company has commitments to purchase information technology and communication services in the ordinary course of business, with various terms through 2023. These amounts are not reflective of the Company’s entire anticipated purchases under the related agreements; rather, they are determined based on the non-cancelable amounts to which the Company is contractually obligated. The Company’s purchase obligations are $4.9$5.8 million for the remainder of 2020, $8.9 million in 2021, $5.1$9.1 million in 2022, $0.2and $1.9 million in 2023,2023.

Credit Card Program and $0.0Servicing Agreement ‑On February 5, 2021, the Company entered into a Receivables Retention Facility Agreement, an Amended and Restated Credit Card Program and Servicing Agreement and other related documents with WebBank, a Utah-chartered industrial bank, providing it with additional funding to expand its credit card product. Under these agreements, WebBank will originate, fund and retain credit card receivables up to $25.0 million. The Company will purchase any excess receivables originated above the $25.0 million thereafter.amount, in addition to certain ineligible receivables and charged-off receivables. The agreements have a term of two years, commencing on February 9, 2021. At the end of this term, the Company will purchase any remaining receivables from WebBank. The Company is required to maintain a cash collateral account with WebBank pursuant to this agreement. As of March 31, 2021, the cash collateral balance was $2.3 million and was included in the restricted cash line item on the Condensed Consolidated Balance Sheets (Unaudited).

Whole Loan Sale Program ‑ The Company has a commitment to sell to a third-party financial institutioninstitutional investor 10% of its unsecured loan originations that satisfy certain eligibility criteria, and an additional 5% at the Company’s sole option. For details regarding the whole loan sale program, refer to Note 6,5, Loans Held for Sale.

Access Loan Sale ProgramInFrom July 2017 to August 2020, the Company entered intowas party to a separate whole loan sale transactionarrangement with a financial institutionan institutional investor with a commitment to sell 100% of the originations pursuant to the Company’s Access Loan Programloan program for customers who do not meet the qualifications of its core loan origination program and service the sold loans. For details regarding the Access Loan Sale Program,this program, refer to Note 6,5, Loans Held for Sale.

Unfunded Loan and Credit Card Commitments - Unfunded loan and credit card commitments at March 31, 20202021 and December 31, 20192020 were $2.7$1.1 million and $2.3$3.5 million, respectively.

Litigation - On January 2, 2018, a complaint, captioned Opportune LLP v. Oportun, Inc. and Oportun, LLC, Civil Action No. 4:18-cv-00007 (the "Opportune Lawsuit"), was filed by plaintiff Opportune LLP in the United States District Court for the Southern District of Texas, against the Company and its wholly-owned subsidiary, Oportun, LLC. The complaint alleged various claims for trademark infringement, unfair competition, trademark dilution and misappropriation against the Company and Oportun, LLC and called for injunctive relief requiring the Company and Oportun, LLC to cease using its marks, as well as monetary damages related to the claims. In addition, on January 2, 2018, the plaintiff initiated a cancellation proceeding, Proceeding No. 92067634, before the Trademark Trial and Appeal Board seeking to cancel certain of the Company's trademarks, (the "Cancellation Proceeding" and, together with the Opportune Lawsuit, the "Opportune Matter"). On March 5, 2018, the Trademark Trial and Appeal Board granted the Company's motion to suspend the Cancellation Proceeding pending final disposition of the Opportune Lawsuit. On April 24, 2018, the District Court granted the Company's motion to partially dismiss the complaint, dismissing the plaintiff's misappropriation claim. On February 22,
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2019, the plaintiff filed an amended complaint adding an additional claim under the Anti-Cybersquatting Protection Act to the remaining claims in the original complaint. On August 30, 2019, the Company filed a motion for summary judgment on all of the plaintiff's claims. On January 22, 2020, the District Court issued its decision denying the Company's motion for summary judgment. No trial date has been set. In connection with discussions regarding settlement of the Opportune Matter, the Company has recorded a liability of $1.9 million within Other liabilities and a corresponding insurance recovery receivable of $1.0 million within Other assets on the Condensed Consolidated Balance Sheets as of DecemberMarch 31, 2019.2021. The income statement impact of $0.9 million was recorded through General, administrative and other on the Condensed Consolidated Statements of Operations and Comprehensive Income for the year ended December 31, 2019. Actual results could differ from these estimates.

See Part II. Item 1. Legal Proceedings for additional information regarding legal proceedings in which the Company is involved.

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Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

An index to our management's discussion and analysis follows:
Topic
Topic

You should read the following discussion and analysis of our financial condition and results of operations together with our unaudited condensed consolidated financial statements and the related notes and other financial information included elsewhere in this report and the audited consolidated financial statements and the related notes and the discussion under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” for the fiscal year ended December 31, 20192020 included in our Annual Report on Form 10-K dated December 31, 2019 and filed with the Securities and Exchange Commission, on February 28, 202023, 2021. Some of the information contained in this discussion and analysis, including information with respect to our plans and strategy for our business, includes forward-looking statements that involve risks and uncertainties. You should review the “Risk Factors” section of this report for a discussion of important factors that could cause actual results to differ materially from the results described in or implied by the forward-looking statements contained in the following discussion and analysis.

Forward-Looking Statements

This report contains forward-looking statements, within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, concerning our business, operations and financial performance and condition, as well as our plans, objectives and expectations for our business operations and financial performance and condition. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking statements. In some cases, you can identify forward-looking statements by terminology such as “aim,” “anticipate,” “assume,” “believe,” “contemplate,” “continue,” “could,” “due,” “estimate,” “expect,” “goal,” “intend,” “may,” “objective,” “plan,” “predict,” “potential,” “positioned,” “seek,” “should,” “target,” “will,” “would,” and other similar expressions that are predictions of or indicate future events and future trends, or the negative of these terms or other comparable terminology, although not all forward-looking statements contain these words. These forward-looking statements include, but are not limited to, statements about:

our ability to increase the volume of loans we make;
our ability to manage our net charge-off rates;
our ability to successfully manage the potential adverse impact of the COVID-19 pandemic on our business, results and operations;
our plans to consolidate a number of our retail locations and estimated future expenses associated with our retail network optimization plan;
our plans and timing for new product launches;
our ability to successfully adjust our proprietary credit risk models and products in response to changing macroeconomic conditions and fluctuations in the credit market, including as a result of the COVID-19 pandemic;
our expectations regarding our costs and seasonality;
our ability to successfully build our brand and protect our reputation from negative publicity;
our ability to expand our digital capabilities for mobile loan and online origination and increase the volume of loans originated through our mobile and onlinedigital channels;
our ability to increase the effectiveness of our marketing efforts;
our ability to expand our presence in states in which we operate, as well as expand into new states;states, including through the successful development and execution of strategic partnerships, bank partnerships or by obtaining a national bank charter;
our plans and ability to enter into new markets and introduce new products and services;
our ability to continue to expand our demographic focus;
our ability to maintain the terms on which we lend to our customers;
our plans for and our ability to successfully maintain our diversified funding strategy, including loan warehouse facilities, whole loan sales and securitization transactions;
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our ability to successfully manage our interest rate spread against our cost of capital;

our ability to manage fraud risk;
our ability to efficiently manage our Customer Acquisition Cost;
our expectations regarding the sufficiency of our cash to meet our operating and cash expenditures;
our ability to effectively estimate the fair value of our Fair Value Loans and Fair Value Notes;
our ability to effectively secure and maintain the confidentiality of the information provided and utilized across our systems;
our ability to successfully compete with companies that are currently in, or may in the future enter, the business of providing consumer loans to low-to-moderate incomelow- and moderate-income customers underserved by traditional, mainstream financial institutions;
our ability to attract, integrate and retain qualified employees;
our ability to effectively manage and expand the capabilities of our contact centers, outsourcing relationships and other business operations abroad; and
our ability to successfully adapt to complex and evolving regulatory environments

Forward-looking statements are based on our management’s current expectations, estimates, forecasts, and projections about our business and the industry in which we operate and on our management’s beliefs and assumptions. In addition, statements that “we believe” and similar statements reflect our beliefs and opinions on the relevant subject. These statements are based upon information available to us as of the date of this Quarterly Report on Form 10-Q, and while we believe such information forms a reasonable basis for such statements, such information may be limited or incomplete, and our statements should not be read to indicate we have conducted exhaustive inquiry into, or review of, all potentially available relevant information. We anticipate that subsequent events and developments may cause our views to change. Forward-looking statements do not guarantee future performance or development and involve known and unknown risks, uncertainties, and other factors that are in some cases beyond our control. Factors that may cause actual results to differ materially from current expectations include, among other things, those listed under the heading “Risk Factors” and elsewhere in this report. We also operate in a rapidly changing environment and new risks emerge from time to time. It is not possible for our management to predict all risks, nor can we assess the impact of all factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in, or implied by, any forward-looking statements. As a result, any or all of our forward-looking statements in this report may turn out to be inaccurate. Furthermore, if the forward-looking statements prove to be inaccurate, the inaccuracy may be material.

You should read this report with the understanding that our actual future results, levels of activity, performance and achievements may be materially different from what we expect, particularly given the uncertainties caused by the COVID-19 pandemic.

These forward-looking statements speak only as of the date of this report. Except as required by law, we assume no obligation to update or revise these forward-looking statements for any reason, even if new information becomes available in the future. We qualify all of our forward-looking statements by these cautionary statements.

Overview

We are a high-growth, mission-driven provider of inclusive, affordable financial services powered by a deep, data-driven understanding ofoffer responsible consumer credit through our customers and advanced proprietary technology. Our proprietary lendingA.I.-driven digital platform and application of machine learning to our unique alternative data set enable us to provide loans at a fraction oflower cost compared to market alternatives available to individuals that are not well served by the price of other providers to customers who either do not have a credit history or credit score, known as credit invisibles, or who may have a limited credit history and are “mis-scored,” meaning that traditional credit scores do not properly reflect their credit worthiness.financial mainstream. In our 14-year15-year lending history, we have originated more than 3.84.2 million loans, representing over $8.9$10.2 billion of credit extended, to more than 1.71.9 million customers. A study commissioned by usWe have developed a deep data-driven understanding of our customers' needs through a combination of the rigorous application of machine learning, the use of alternative data sets and conductedcontinuous customer engagement. We have been certified as a Community Development Financial Institution ("CDFI") by the Financial Health Network (formerly known asU.S. Department of the Center for Financial Services Innovation) estimated that, as of March 31, 2020, our customers have saved more than $1.7 billion in aggregate interest and fees compared to alternative products available to them.Treasury since 2009.

Our core offering is a simple-to-understand, affordable, unsecured, fully amortizing personal installment loan with fixed payments and fixed interest rates throughout the life of the loan. Our personal loans do not have prepayment penalties or balloon payments and range in size from $300 to $10,000 with terms ranging from six to 4851 months. As part of our commitment to be a responsible lender, we verify income for 100% of our personal loan customers and only make loans to customers that our ability-to-pay model indicates should be able to afford a loan after meeting their other debts and regular living expenses. We execute our sales and marketing strategy through a variety of acquisition channels including our digital platform, retail locations, direct mail broadcast and digital marketing, as well as other channels.and partnerships. We also benefit from customers learning about Oportun from friends or family members and other word-of-mouth referrals. Our omni-channel network providesenables us to serve our customers in the way they prefer and when it is convenient for them, online, over-the-phone, and in person. We have seen our customers' usage and preference for our digital channels accelerate during 2020 and we are continuing to invest in our digital origination and servicing platform, as well as building out customer self-service capabilities. Our personal loan serves as an alternative to high-cost installment, auto title, payday and pawn lenders. According to the Financial Health Network study that we commissioned, we estimate that, as of March 31, 2021, our customers have saved more than $1.9 billion in aggregate interest and fees compared to alternative products available to them.

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Through our recently announced partnership with flexibilityMetaBank, N.A, a national bank ("MetaBank"), pursuant to apply for a loan at onewhich MetaBank will originate unsecured personal loans in certain states outside of our 341 retail locations, overcurrent state-licensed footprint, we will be able to offer a uniform product across the phone, or via mobile or online throughnation, while minimizing operational complexity and generating cost savings that can be passed on to our responsive web-designed origination solution.

As partcustomers. Through MetaBank, we plan to offer loan products that are the same as our unsecured personal loans with APRs capped at 36%. We are anticipating the rollout of our strategy,MetaBank. partnership in mid-2021. In November 2020, we filed our application to obtain a national bank charter. If approved, Oportun Bank, N.A. will seek to serve customers in all 50 states with consumer lending and deposit services.

Beyond our core direct-to-consumer lending business, we believe that our proprietary credit scoring and underwriting model can be offered as a service to other companies. This Lending as a Service model is currently being piloted with our strategic partner, DolEx. In this partnership, DolEx will market loans and enter customer applications into Oportun’s system, and Oportun will underwrite, originate and service the loans. If successful, we believe we will be able to offer Lending as a Service to additional partners and thereby expand our reach into new consumer markets.

We have begun to expandexpanding beyond our core offering of unsecured installment loans into other financial services that a significant portion of our customers already use and have asked us to provide, such as auto loans and credit cards. In April 2019, we began offering direct auto loans online on a limited basis to customers in California. In November 2019, we began offering an auto refinance product enabling customers to refinance an existing secured auto loan or to consolidate an existing secured auto loan with an unsecured Oportun loan. We plan to soft launch personal loans secured by a vehicle in the second quarter of 2020. Currently, our auto loans range from $5,000 to $35,000 with terms from 24 to 72 months. In December 2019, we launched the Oportun® Visa® Credit Card, issued by WebBank, Member FDIC, in 2019 and offered credit cards in 42 states as of March 31, 2021. In April 2020, we launched a pilotpersonal installment loan secured by an automobile, which we refer to a limited number of potential customers. as secured personal loans. Our secured personal loans range in size from $2,500 to $20,000 with terms ranging from 21 to 66 months.

The map below shows the states in which we offer our products as of March 31, 2021.

oprt-20210331_g1.jpg



To fund our growth at a low and efficient cost, we have built a diversified and well-established capital markets funding program, which allows us to partially hedge our exposure to rising interest rates or credit spreads by locking in our interest expense for up to three years. Over the past sixseven years,

we have executed 1415 bond offerings in the asset-backed securities market, the last 1112 of which include tranches that have been rated investment grade. We issued two- and three-year fixed rate bonds which have provided us committed capital to fund future loan originations at a fixed Cost of Debt. We are also party to a whole loan sale program whereby we sell a percentage of our loans to a third-party financial institution. In addition to our whole loan sale program, we also have a $400.0 million Secured Financing facility committed through October 2021, which also helps to fund our loan portfolio growth. Further, we have entered into a separate agreement with another institution which provides us with additional funding to expand our credit card product.

In order to achieve our profit goals, weWe closely manage our operating expenses, which consist of technology and facilities, sales and marketing, personnel, outsourcing and
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professional fees and general, administrative and other expenses, with the goal of increasing our investmentinvestments in our data analytics, technology platform and development of newmobile-first experiences, and our digital marketing capabilities.

We previously elected
Retail Network Optimization

Consistent with our retail network optimization plan, as of March 31, 2021, we have closed 136 retail locations and reduced a portion of the fair value option to account for all loans receivable held for investment that were originated on or after January 1, 2018 (the "Initial Fair Value Loans"),employee workforce who managed and for all asset-backed notes issued on or after January 1, 2018 (the "Fair Value Notes"). As comparedoperated these retail locations.  In the first quarter of 2021, we have incurred $6.2 million in expenses related to the loans held for investment that were originated priorretail location closures and estimate remaining expenses of $4.7 million. to January 1, 2018, or the Loans Receivable at Amortized Cost we believe the fair value option enables us to report GAAP net income that more closely approximates our net cash flow generation and provides increased transparency into our profitability and asset quality. Loans Receivable at Amortized Cost issued prior to January 1, 2018 are accounted for in our 2019 financial statements at amortized cost, net. Upon adoption of ASU 2019-05 effective January 1, 2020, we elected the fair value option on all remaining loans receivable previously measured at amortized cost (the "Subsequent Fair Value Loans," and together with the Initial Fair Value Loans, the "Fair Value Loans"). Upon the adoption of ASU 2019-05 effective January 1, 2020, we (i) released the remaining allowance for loan losses on Loan Receivables at Amortized Cost as of December 31, 2019; (ii)be recognized the unamortized net originations fee income as of December 31, 2019; and (iii) measured the remaining loans originated prior to January 1, 2018 at fair value. Loans that we designate for sale are accounted for as held for sale and recorded at the lower of cost or fair value until the loans receivable are sold. Asset-backed notes issued prior to January 1, 2018 are accounted for in our financial statements at amortized cost, net. We estimate the fair value of the Fair Value Loans using a discounted cash flow model, which considers various factors such as the price that we could sell our loans to a third party in a non-public market, credit risk, net charge-offs, customer payment rates and market conditions such as interest rates. We estimate the fair value of our Fair Value Notes based upon the prices at which our or similar asset-backed notes trade. We reevaluate the fair value of our Fair Value Loans and our Fair Value Notes at the close of each measurement period.

Seasonality

Our quarterly results of operations may not necessarily be indicative of the results for the full year or the results for any future periods. Our business is highly seasonal, and the fourth quarter is typically our strongest quarter in terms of loan originations. We have historically experienced a seasonal decline in credit performance in the fourthsecond quarter primarily attributableof 2021. In addition, we have also recognized $1.6 million related to competing demand of our customers' available cash flow aroundseverance and benefits related to the holidays. General increases in our customers’ available cash flowstore closures in the first quarter including from cash received from tax refunds, temporarily reduces our customers’ borrowing needs. We experienced this seasonal trend in 2019, consistent with prior years. Whileof 2021 which represents all severance and benefits related costs to be incurred related to the initial impacts from COVID-19 have occurred inretail network optimization plan. The income statement impact of $7.8 million was recorded through General, administrative and other on the Condensed Consolidated Statements of Operations and Comprehensive Income for the three months ended March 31, 2020, we have still also experienced our usual seasonal trends.

COVID-19 Update

A novel strain of coronavirus (COVID-19) was first identified in Wuhan, China in December 2019, and subsequently declared a pandemic by the World Health Organization on March 11, 2020. To date, COVID-19 has surfaced in nearly all regions around the world and resulted in travel restrictions and business slowdowns or shutdowns in affected areas, including shelter-in-place orders in most of the jurisdictions in which we operate. When we first began to experience the economic impact of the COVID-19 pandemic, we proactively took measures to tighten our lending criteria and enhance our collections and servicing strategies. Since that time, we have seen a reduction in applications, which we believe is attributable to a combination of customers abiding by shelter-in-place orders, a redirection of marketing efforts and changes in consumer spending behaviors related to COVID-19. We have also seen a reduction in origination volume, which we believe is attributable to the reduction in applications and our tightened lending criteria.

2021.
The impact of the COVID-19 pandemic continues to unfold. The extent of the pandemic’s effect on our operational and financial performance will depend in large part on future developments, which cannot be predicted with confidence at this time. Future developments include the duration, scope and severity of the pandemic, the actions taken to contain or mitigate its impact, the impact on governmental programs and budgets, the development of treatments or vaccines, and the resumption of widespread economic activity. We are closely monitoring this evolving situation and will continue to provide updates. In order to provide more meaningful and timely insight into how COVID-19 has impacted us and how we are responding to the environment created by COVID-19, we present certain figures as of April 30, 2020 and other time frames subsequent to March 31, 2020 below. These figures are preliminary.

As it became apparent the COVID-19 pandemic would have an impact to our business and our customers, we took active and decisive steps to implement an immediate operational response which we outlined below.

Investment in technology enabling rapid response

Our significant investments in data science, risk analytics and engineering have allowed us to make rapid changes to our 100% centralized and fully automated credit underwriting platform. In anticipation of the impact of COVID-19, we proactively tightened our underwriting criteria and reduced loan sizes by credit tier to better manage credit outcomes. Additionally, we added new alternative data variables to our underwriting scorecard in under a week. Because of our investments in technology, we also rapidly implemented incremental changes to our servicing and collections capabilities. We believe our technological capabilities will allow us to continue to rapidly respond as the situation evolves.


Responsibly adjusting underwriting and verification procedures

As news of the pandemic spread began to surface, we proactively implemented a series of changes to our underwriting criteria to reduce our exposure to the segments of the population that we believed would be most impacted. The cornerstone of our mission is to only lend to customers whose ability to repay their loan is based upon verified income. We have always verified income for 100% of applicants and determined loan amounts based upon our ability-to-pay ratio. In anticipation of the economic impact of the pandemic and the increasing unemployment rate, we implemented more stringent employment verification procedures and increased recency requirements for proof of income.

We have also tightened our underwriting criteria and reduced loan sizes by credit tier in order to better manage credit outcomes. We had previously used industry and regional factors in our underwriting score card and have now increased the weighting of these factors to reflect the changing employment dynamics in those industries and regions. We continue to lend to income- and employment-verified customers who meet our revised credit criteria, but the decision to implement tighter underwriting has led to reduced originations that are consistent with our strategy to navigate this dynamic situation. We believe that our product structure, which generally requires a payment twice a month, provides early feedback on the pandemic’s impact on our customers. We continue to diligently monitor portfolio performance and our other data sources daily and will rapidly revise our underwriting criteria as required to adapt to the changing environment. As a result of the adjustments made to our underwriting and verification procedures, we had total revenue of $48.6 million for the month of April 2020 with Aggregate Originations of $41.8 million. We ended April 2020 with a Managed Principal Balance at End of Period of $2.1 billion and 743,232 active customers.

Leading credit indicators

We remain committed to working with our customers during this uncertain time. To further support our customers, we enhanced our collection strategy and expanded our collection solutions by adding emergency deferrals and emergency reduced payment plans to certain customers. At the end of March 2020, we began offering initial emergency hardship deferments of one month to customers who indicated they had been economically impacted by the COVID-19 pandemic. Consistent with recent regulatory guidance, we may consider deferrals of up to 90 days. These deferrals are granted one month at a time for borrowers who continue to be impacted. As of March 31, 2020, 6.1% of our Owned Principal Balance at End of Period was in active deferral status under the Emergency Hardship Deferral program. As of April 30, 2020, 14.6% of our Owned Principal Balance at End of Period was in active deferral status under the Emergency Hardship Deferral program. Further, 42.3% of customers with an Emergency Hardship Deferral have made a payment.

We ended the first quarter of 2020 with a 30+ Day Delinquency Rate of 3.8% and an Annualized Net Charge-Off Rate of 8.9%, versus 3.6% and 8.3%, respectively, in the prior-year period. Borrowers who are less than 30 days delinquent when they received an Emergency Hardship Deferral are counted at zero days delinquent, and customers that were more than 30 days delinquent continue to be in the same delinquency status as they were prior to receiving an Emergency Hardship Deferral. Because we offer a grace period, ranging between 7 and 15 days, before a late fee is assessed, customers have extra time to make a payment, if needed. We monitor our early stage delinquencies very closely and attempt to contact delinquent customers before the grace period expires to provide them with payment options. We have seen an increase in early-stage delinquencies, with 8 to 14 day delinquencies and 15 to 29 day delinquencies of 2.2% and 1.8%, respectively, as of March 31, 2020 as compared to 1.2% and 1.5%, respectively, as of March 31, 2019. Since that time, we have seen our early stage delinquencies stabilize, and our 8-14 day and 15-29 day delinquencies as of April 30, 2020, were both at 1.6%. In addition, our 30+ Day Delinquency Rate and Annualized Net Charge-Off Rate for the month of April was 4.0% and 9.4%, respectively.
All of our collection activities continue to be centralized through multiple contact centers located in three different countries. Our contact centers have continued to meet all service levels, with an average time to answer a call of less than 10 seconds, despite significantly increased call volumes. We have also cross-trained our employees in other areas to be able to assist with collection and servicing efforts if needed and are continuing to add additional collections staff in anticipation of increased capacity requirements.

We believe that our contact centers in disbursed geographies, along with our use of cloud-based technology, position us well to react to suspension of operations at any contact center. We have proactively increased our customer service and collections capacities through new hiring and cross-training of existing personnel. We continue to see strong customer payment activity. For the three months ended March 31, 2020, over 61% of customers are making payments outside of our retail locations, with over 60% of all customers paying via ACH or debit card. Customers who prefer to pay in cash can continue to do so at our retail locations or at over 56,000 third-party payment locations such as Walmart, Family Dollar, CVS, Kroger and 7-Eleven. Customers can make a payment through any of these channels without paying a fee. For the month of April 30, 2020, over 68% of customers continue to make payments outside of our retail locations, with over 66% of all customers paying via ACH or debit card.

Safeguarding employees and customers

As a financial services provider, we are deemed to be part of an “Essential Critical Infrastructure Sector” by the Department of Homeland Security, and we are expected to maintain our operations for essential personnel, even in geographies where shelter-in-place orders have been enacted. Additionally, financial regulators have encouraged lenders to offer responsible small-dollar loans to consumers impacted by COVID-19. For these reasons, as of March 31, 2020, 336 of our 341 retail locations remained open to serve customers. Customers can also apply for a loan directly over the phone by calling our contact centers located in three different countries. Additionally, a customer can complete the entire lending process online via their mobile device through our end-to-end mobile solution.

The health and safety of our employees and customers is paramount as we fulfill our responsibility of maintaining operations to support customers in need. We are taking all necessary healthcare precautions in accordance with the guidelines of the Center for Disease Control and Prevention and state and local authorities. We have adopted social distancing procedures and other safety protocols within our retail locations and contact centers to keep our employees and customers safe. Additionally, we have increased the benefits we offer to employees, including increased sick leave, stipends to cover incremental childcare expenses, cash advances and access to our employee assistance fund. Whenever necessary, our teams have seamlessly adapted to working remotely.


Impact on net change in fair value

Our net increase or decrease in fair value, or net change in fair value, includes our current period principal net charge-offs and mark-to-market adjustments on our Fair Value Loans and our Fair Value Notes. Our net change in fair value for the first quarter of 2020 has been impacted by the macroeconomic changes associated with the COVID-19 pandemic.

The fair value of our Loans Receivable at Fair Value decreased $155.1 million in the first quarter of 2020 driven by a decrease in the fair value price of our loans from 104.5% as of December 31, 2019 to 96.0% as of March 31, 2020. The decrease in the fair value price of our loans is due to (a) an increase in the discount rate from 7.77% as of December 31, 2019 to 12.78% as of March 31, 2020 caused by increasing credit spreads offset by decreasing interest rates, (b) an increase in remaining cumulative charge-offs from 9.61% as of December 31, 2019 to 14.56% as of March 31, 2020, and (c) an increase in average life from 0.81 years as of December 31, 2019 to 0.90 years as of March 31, 2020. The fair value of the price of our loans as of April 30, 2020 is 95.1% due to (a) an increase in the discount rate to 14.09%, (b) a decrease in remaining cumulative charge-offs to 13.85%, and (c) a decrease in average life to 0.86 years.

The fair value of our Asset-Backed Notes at Fair Value decreased $130.1 million in the first quarter of 2020 driven by a decrease in the weighted average price of our asset-backed notes from 101.40% at December 31, 2019 to 89.75% as of March 31, 2020. This increase was due to the significant dislocation and illiquidity in the asset-backed market as result of the economic impact of the pandemic. The weighted average price of our asset-backed notes as of April 30, 2020 is 87.9%.

Our company's plan to make use of various tax incentives

On March 27, 2020, the President of the United States signed the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act"), a substantial tax and spending package intended to provide additional economic stimulus to address the impact of the COVID-19 pandemic. We continue to monitor the impact of the COVID-19 pandemic closely, as well as any effects that may result from the CARES Act. Of the tax provisions included in the CARES Act, we will make use of the deferral of the employer’s portion of social security payroll taxes and the additional tax deductions generated from the change in the tax classification of qualified improvement property. We will also defer income tax payments to the extent allowed by each of the jurisdictions in which we file tax returns. While we will pursue the opportunities mentioned, we will continue to monitor other benefits resulting from the CARES Act.

Investment in new products

We ended the first quarter of 2020 with $4.9 million in auto loans and $2.1 million of credit card receivables issued through a partner bank. We plan to begin piloting personal loans secured by a vehicle in the second quarter of 2020. We have stopped marketing our direct or auto refinance products, so we can focus our efforts with auto lending around the launch and growth of our secured personal loan product for the time being. With credit card, we now have customers in nine states. As of April 30, 2020, we had $4.9 million in auto loans and $2.5 million of credit card receivables issued through a partner bank.

Impact of COVID-19 on operating expenses

In response to the economic impact of the COVID-19 pandemic, we have incurred incremental expenses related to maintaining social distancing in our retail locations and contact centers to ensure the health and safety of our customers and employees, as well as staffing more customers service and collections personnel. We have decreased our spending on marketing commensurate with our having tightened our underwriting criteria as well as reduced customer demand. We have not laid off any employees but are only hiring for critical positions.

Capital and liquidity

We continue to maintain our liquidity position and have more than 12 months of liquidity runway without accessing the securitization market, assuming we maintain operations and meet all upcoming debt obligations. As of March 31, 2020, we had $206.1 million of cash, cash equivalents and restricted cash. Additionally, our business generated $52.1 million of cash from operations in the first quarter of 2020. We have a strong balance sheet with $468.8 million of Adjusted Tangible Book Value and low leverage as of March 31, 2020. As of April 30, 2020, we had $184.6 million of cash, cash equivalents and restricted cash.
We have $1.3 billion in term securitization bonds outstanding that allows us to fund new originations for the remainder of each securitization's revolving period which range from September 2020 to July 2022. As of March 31, 2020, we had $120.0 million undrawn capacity on our $400.0 million warehouse line that is committed through October 2021. As a result of the decline in loan originations, as of April 30, 2020, we had $188.0 million of undrawn capacity on our warehouse line, as we have transferred certain loans from our warehouse line to pledge to our securitizations.
See Item 1A. Risk Factors included elsewhere in this report for further discussion of the risks and uncertainties relating to COVID–19. See "Results of Operations" included elsewhere in this report for further discussion of how certain trends and conditions impacted the three months ended March 31, 2020.

Selected April 30, 2020 financial information

Certain tables below contain information which is presented on a Fair Value Pro Forma basis. See the next section, "Non-GAAP Financial Measures", included in this Part I. Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations for a discussion of the Non-

GAAP measures, the related adjustments, and a presentation of the actual impact of the election of the fair value option for the periods presented in the financial statements included elsewhere in this report.
The following table presents preliminary Condensed Consolidated Balance Sheet information and Fair Value Pro Forma Condensed Consolidated Balance Sheet information as of April 30, 2020:
  April 30, 2020
(in thousands of dollars) As Recorded FV Adjustments FV Pro Forma
Assets      
Cash and cash equivalents and restricted cash $184,635
 $
 $184,635
Loans receivable at fair value 1,680,719
 
 1,680,719
Other assets 153,968
 
 153,968
Total Assets 2,019,322
 
 2,019,322
       
Liabilities and stockholders' equity      
Liabilities      
Secured financing 211,106
 
 211,106
Asset-backed notes at fair value and amortized cost 1,178,344
 (7,834) 1,170,510
Other liabilities 141,086
 2,631
 143,717
Total Liabilities 1,530,536
 (5,203) 1,525,333
Total stockholders' equity 488,786
 5,203
 493,989
Total liabilities and stockholders' equity $2,019,322
 $
 $2,019,322


The following table presents preliminary Condensed Consolidated Statement of Operations and Fair Value Pro Forma Condensed Consolidated Statement of Operations information for the month ended April 30, 2020:
  For the Month Ended April 30, 2020
(in thousands of dollars) As Recorded FV Adjustments FV Pro Forma
Revenue      
Total Revenue $48,621
 $
 $48,621
Less:      
Interest Expense 4,622
 (63) 4,559
Decrease in fair value (7,270) (2,819) (10,089)
Net revenue 36,729
 (2,756) 33,973
Total operating expenses 31,561
 
 31,561
Income before taxes 5,168
 (2,756) 2,412
Income tax expense 1,543
 (823) 720
Net income $3,625
 $(1,933) $1,692



The following table presents our preliminary key performance indicators as of and for the month ended April 30, 2020:
(in thousands of dollars, except CAC) 
As of and For
the Month Ended
April 30, 2020
Aggregate Originations (1)
 $41,849
Number of Loans Originated (1)
 11,555
Active Customers (1)
 743,232
Customer Acquisition Cost (1)
 $574
Owned Principal Balance at End of Period (1)
 $1,764,946
Managed Principal Balance at End of Period (1)
 $2,097,726
Average Daily Principal Balance (1)
 $1,803,890
Charge-offs, Net of Recoveries (1)
 $13,830
30+ Day Delinquent Principal Balance at End of Period (1)
 $70,379
30+ Day Delinquency Rate (1)
 4.0%
Annualized Net Charge-Off Rate (1)
 9.4%
Operating Efficiency 64.9%
Adjusted Operating Efficiency 61.6%
Return on Equity 9.1%
Adjusted Return on Equity 7.0%
(1) Credit card data has been excluded from these metrics for the month ended April 30, 2020 because they are de minimis.


The following table presents the components of the preliminary Fair Value Pro Forma mark-to-market adjustment and a reconciliation of net income to Adjusted EBITDA for the month ended April 30, 2020:
(in thousands of dollars) For the Month Ended April 30, 2020
Components of Fair Value Mark-to-Market Adjustment - Fair Value Pro Forma  
Fair value mark-to-market adjustment on Fair Value Loans $(13,909)
Fair value mark-to-market adjustment on asset-backed notes 17,614
Total fair value mark-to-market adjustment - Fair Value Pro Forma $3,705
  
Adjusted EBITDA  
Net income $3,625
Adjustments:  
Fair Value Pro Forma net income adjustment (1,933)
Income tax expense 720
Depreciation and amortization 1,610
Stock-based compensation expense 1,592
Litigation reserve 
Origination fees for Fair Value Loans, net 1,540
Fair value mark-to-market adjustment (3,705)
Adjusted EBITDA $3,449



The following table presents a preliminary reconciliation of net income to Adjusted Net Income for the month ended April 30, 2020:
Adjusted Net Income (in thousands of dollars)
 For the Month Ended April 30, 2020
Net income (loss) $3,625
Adjustments:  
Fair Value Pro Forma net income adjustment (1,933)
Income tax expense 720
Stock-based compensation expense 1,592
Litigation reserve 
Adjusted income before taxes 4,004
Normalized income tax expense 1,196
Adjusted Net Income $2,808
Income tax rate (1)
 29.9%
(1)Income tax rate is based on the effective tax rate before discrete items which is primarily the excess tax benefit from restricted stock units.


The following table presents a preliminary reconciliation of stockholders' equity to Adjusted TBVPS as of April 30, 2020:
Adjusted TBVPS (in thousands, except share and per share data)
 April 30, 2020
Stockholders' equity $488,786
Adjustments:  
Fair Value Pro Forma stockholders' equity adjustment 5,203
Intangible assets, net (1)
 (22,803)
Adjusted Tangible Book Value $471,186
   
Total common shares outstanding 27,171,802
   
Book Value Per Share $17.99
Adjusted Tangible Book Value Per Share $17.34
(1)Intangible assets, net consists of trademarks and internally developed software, net.


The following table presents a preliminary reconciliation of Return on Equity to Adjusted Return on Equity for the month ended April 30, 2020:
(in thousands) For the Month Ended April 30, 2020
Return on Equity 9.1%
Adjusted Return on Equity  
Adjusted Net Income $2,808
Fair Value Pro Forma average stockholders' equity $492,247
Adjusted Return on Equity 7.0%


The following table presents a preliminary reconciliation of Operating Efficiency to Adjusted Operating Efficiency for the month ended April 30, 2020:
(in thousands) For the Month Ended April 30, 2020
Operating Efficiency 64.9%
Adjusted Operating Efficiency  
Total revenue $48,621
Fair Value Pro Forma Total Revenue adjustments 
Fair Value Pro Forma Total Revenue 48,621
Total operating expense 31,561
Stock-based compensation expense (1,592)
Total Fair Value Pro Forma adjusted operating expenses $29,969
Adjusted Operating Efficiency 61.6%



Key Financial and Operating Metrics

We monitor and evaluate the following key metrics in order to measure our current performance, develop and refine our growth strategies, and make strategic decisions.

See the next section, "Non-GAAP Financial Measures", included in this Part I. Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations for a presentation of the actual impact of the election of the fair value option for the periods presented in the financial statements included elsewhere in this report.
  As of or for the Three Months Ended March 31,
(in thousands of dollars, except CAC) 2020 2019
Aggregate Originations (1)
 $432,759
 $415,829
Number of Loans Originated (1)
 143,150
 150,822
Active Customers (1)
 777,194
 699,650
Customer Acquisition Cost (1)
 $170
 $141
Owned Principal Balance at End of Period (1)
 $1,831,011
 $1,522,966
Managed Principal Balance at End of Period (1)
 $2,180,400
 $1,811,850
Average Daily Principal Balance (1)
 $1,862,130
 $1,526,782
Charge-offs, Net of Recoveries (1)
 $41,431
 $31,272
30+ Day Delinquent Principal Balance at End of Period (1)
 $69,908
 $55,766
30+ Day Delinquency Rate (1)
 3.8 % 3.6%
Annualized Net Charge-Off Rate (1)
 8.9 % 8.3%
Operating Efficiency 60.3 % 56.9%
Adjusted Operating Efficiency 57.8 % 55.8%
Return on Equity (11.0)% 16.5%
Adjusted Return on Equity (1.0)% 10.6%
As of or for the Three Months
Ended March 31,
(in thousands of dollars, except CAC)20212020
Key Financial and Operating Metrics
Aggregate Originations$335,239 $432,759 
Active Customers
643,967 777,194 
Customer Acquisition Cost
$208 $170 
Managed Principal Balance at End of Period
$1,832,556 $2,180,400 
30+ Day Delinquency Rate
3.0 %3.8 %
Annualized Net Charge-Off Rate
8.6 %8.9 %
Operating Efficiency78.5 %60.3 %
Adjusted Operating Efficiency69.0 %57.8 %
Return on Equity2.6 %(11.0)%
Adjusted Return on Equity10.6 %(1.0)%
Other Useful Metrics
Number of Loans Originated114,670 143,150 
Average Daily Principal Balance
$1,624,753 $1,862,130 
Owned Principal Balance at End of Period
$1,591,789 $1,831,011 
(1)
Credit card data has been excluded from these metrics for the three months ended March 31, 2020 because they are de minimis.

See “Glossary” at the beginning of this report for formulas and definitions of our key performance metrics.

Aggregate Originations

Aggregate Originations increaseddecreased to $432.8$335.2 million for the three months ended March 31, 20202021 from $415.8$432.8 million for the three months ended March 31, 2019.2020. The 4.1% increase22.5% decrease is primarily driven by an increase in the average loan size, partially offset by a decrease in the number of loans originated.originated and a decrease in average loan size. We originated 143,150114,670 and 150,822143,150 loans for the three months ended March 31, 20202021 and 2019,2020, respectively, representing a 5.1%19.9% decrease. This decrease is primarily due to a reduction in application volume attributable to the proactive measures we implemented to tighten our lending criteria and underwriting practices given the current COVID-19 pandemic and reduced number of applications.stimulus measures.

Active Customers
    
As of March 31, 2020,2021, Active Customers increaseddecreased by 11.1%17.1% from March 31, 20192020 due to our strategic marketing initiatives which attracted new customerslower originations as a result of a reduction in additionapplication volume attributable to retaining existing customers. However; due to the COVID-19 pandemic, we have experienced a stimulus measuresreduction in applications, which we believe is attributable both to customers abiding by shelter-in-place orders as well as a redirection of our marketing efforts..

Customer Acquisition Cost

For the three months ended March 31, 20202021 and 2019,2020, our Customer Acquisition Cost was $170$208 and $141,$170, respectively, an increase of 20.6%22.4%. The increase is primarily due to an increase in our retail and telesales staff and investment in testing new marketing channels like digital advertising and lead aggregators, as well as the expansion of our direct mail program. The increase is alsowas directly related to the decrease in number of loans originated period over period due to the COVID-19 pandemic.stimulus measures. The increase was partially offset by the lower sales and marketing expenses due to a 41% reduction in full-time equivalents attributable to our retail network optimization plan.
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Managed Principal Balance at End of Period

Managed Principal Balance at End of Period as of March 31, 2020 increased2021 decreased by 20.3%16.0% from March 31, 20192020, driven by growth in originations overfewer loans originated year-over-year. This decline was a result of a reduced number of applications attributable both to COVID-19 stimulus measures and the last 12 months.proactive measures we implemented to tighten our lending criteria and underwriting practices.

Average Daily Principal Balance

Average Daily Principal Balance increased by 22.0% from $1.5 billion for the three months ended March 31, 2019 to $1.9 billion for the three months ended March 31, 2020. The increase reflects the growth in originations over the last 12 months.

30+ Day Delinquency Rate


Our 30+ Day Delinquency Rate was 3.8%3.0% and 3.6%3.8% as of March 31, 2021 and 2020, respectively. The decrease is due to the effectiveness of our collections tools and 2019, respectively. We monitor early stage delinquencies very closelypayment options that have helped our customers manage through the pandemic, COVID-19 stimulus measures that our customers have used to stay current on their payments, as well as our tightened lending criteria and attempt to contact delinquent customers beforeunderwriting practices for loans originated since the grace period expires to provide them with payment options. We have seen an increase in early-stage delinquencies primarily related to COVID-19, with 8 to 14 day delinquencies and 15 to 29 day delinquencies of 2.2% and 1.8%, respectively, as of March 31, 2020 as compared to 1.2% and 1.5%, respectively as of March 31, 2019. Borrowers who are less than 30 days delinquent when they received an Emergency Hardship Deferral are counted at zero days delinquent, and customers that were more than 30 days delinquent continue to be in the same delinquency status as they were prior to receiving an Emergency Hardship Deferral.pandemic began. As of March 31, 2020, 6.1%2021, 0.6% of our Owned Principal Balance at End of Period was in active deferral status under our Emergency Hardship Deferral program.program.

Annualized Net Charge-Off Rate

Annualized Net Charge-Off Rate for the three months ended March 31, 2021 and 2020 was 8.6% and 2019 was 8.9% and 8.3%, respectively. Net charge-offs for the year increaseddecreased due to our larger loan sizestighter underwriting criteria maintained from March of 2020 through July of 2020 and longer loan terms. Management expects net charge-offs to increase due to the impact of the pandemic.stimulus payments to consumers, partially offset by a decrease in our Average Daily Principal Balance.

Operating Efficiency and Adjusted Operating Efficiency

For the three months ended March 31, 20202021 and 2019,2020, Operating Efficiency was 60.3%78.5% and 56.9%60.3% respectively, and Adjusted Operating Efficiency for the same period was 57.8%69.0% and 55.8%57.8%, respectively. The increasesincrease in Operating Efficiency and Adjusted Operating Efficiency are a result of operating expenses growing slightly faster than total revenue. Theis due to year-over-year increase in operating expenses is driven by $4.2$6.9 million in investments in new products as well as additional investmentsand channels, technology, data and digital capabilities. We incurred $7.8 million of expenses related to our retail network optimization plan in technology, engineering, data sciencethe first quarter of 2021. Adjusted Operating Efficiency excludes stock-based compensation expense and public company readiness.expenses associated with our retail network optimization plan. For a reconciliation of Operating Efficiency to Adjusted Operating Efficiency, see “Non-GAAP Financial Measures—Fair Value Pro Forma.”

Return on Equity and Adjusted Return on Equity

For the three months ended March 31, 20202021 and 2019,2020, Return on Equity was 2.6% and (11.0)% and 16.5%, respectively and Adjusted Return on Equity was 10.6% and (1.0)% and 10.6% respectively. The decreasesincreases in Return on Equity and Adjusted Return on Equity arewere primarily due to lowerhigher net income. Net income was lowerhigher due to the decreaseincrease in fair value of our loan portfolio as a result of macroeconomic changes associated with the COVID-19 pandemic.portfolio. For a reconciliation of Return on Equity to Adjusted Return on Equity, see “Non–GAAP Financial Measures—Fair Value Pro Forma.”

Average Daily Principal Balance

Average Daily Principal Balance decreased by 12.7% from $1.86 billion for the three months ended March 31, 2020 to $1.62 billion for the three months ended March 31, 2021. The decrease is primarily driven by a decrease in the number of loans originated and a decrease in average loan size.

Owned Principal Balance at End of Period

Owned Principal Balance decreased by 13.1% from $1.83 billion for the three months ended March 31, 2020 to $1.59 billion for the three months ended March 31, 2021, driven by fewer loans originated year-over-year. This decline is a result of a reduced number of applications attributable both to COVID-19 stimulus measures and the proactive measures we implemented to tighten our lending criteria and underwriting practices.
24


Historical Credit Performance

Our A.I.-driven credit models enable us to originate loans with low and stable loss rates. Our Annualized Net Charge-off Rate ranged between 7% and 9% from 2011 to 2019 and was 9.8% in 2020, a modest variance above this range during the pandemic.

oprt-20210331_g2.jpg

In addition to monitoring our loss and delinquency performance on an owned portfolio basis, we also monitor the performance of our loans by the period in which the loan was disbursed, generally years or quarters, which we refer to as a vintage. We calculate net lifetime loan loss rate by vintage as a percentage of original principal balance. Net lifetime loan loss rates equal the net lifetime loan losses for a given year through March 31, 20202021 divided by the total origination loan volume for that year. Loans are charged off no later than after becoming 120 days contractually delinquent.

The below table shows our net lifetime loan loss rate for each annual vintage since we began lending in 2006. We have managed to stabilize cumulative net lifetime loan losses since the financial crisis that started in 2008. Our proprietary, centralized credit scoring model and continually evolving data analytics have enabled us to maintain consistent net lifetime loan loss rates ranging between 5.5% and 8.2% since 2009. We even achieved a net lifetime loan loss rate of 5.5% during the peak of the recession in 2009. The evolution of our credit models has allowed us to increase our average loan size and commensurately extend our average loan terms. Cumulative net lifetime loan losses for the 2015, 2016, 2017, and 2018 vintages increased partially due to the delay in tax refunds in 2017 and 2019, the impact of natural disasters such as Hurricane Harvey, and the longer duration of the loans. The 2018 and 2019 vintages are increasing due to the COVID-19 pandemic. The chart below includes all personal loan originations by vintage, excluding loans originated from July 2017 to August 2020 under a loan program for customers who did not meet the Access Loan Program.qualifications for our core loan origination program. 100% of those loans were sold pursuant to a whole loan sale arrangement.


oprt-20210331_g3.jpg
q120netloanlosschart.jpg

25


  Year of Origination
  2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Net lifetime loan losses as of March 31, 2020 as a percentage of original principal balance 7.7% 8.9% 5.5% 6.4% 6.2% 5.6% 5.6% 6.1% 7.1% 8.0%* 8.2%* 6.8%* 0.0%*
Outstanding principal balance as of March 31, 2020 as a percentage of original amount disbursed % % % % % % % % % 0.1% 3.6% 35.0% 87.9%
Dollar weighted average original term for vintage in months 9.3
 9.9
 10.2
 11.7
 12.3
 14.5
 16.4
 19.1
 22.3
 24.2
 26.3
 29.0
 30.0







Year of Origination
20072008200920102011201220132014201520162017201820192020
Net lifetime loan losses as of March 31, 2021 as a percentage of original principal balance7.7%8.9%5.5%6.4%6.2%5.6%5.6%6.1%7.1%8.0%8.3%9.8%*7.4%*0.0%*
Outstanding principal balance as of March 31, 2021 as a percentage of original amount disbursed—%—%—%—%—%—%—%—%—%—%0.3%7.5%39.4%88.6%
Dollar weighted average original term for vintage in months9.39.910.211.712.314.516.419.122.324.226.329.030.032.0
* Vintage is not yet fully mature from a loss perspective.


Results of Operations

The following tables and related discussion set forth our Condensed Consolidated Statements of Operations (Unaudited) for each of the three months ended March 31, 20202021 and 2019.2020.
Three Months Ended March 31,
(in thousands of dollars)20212020
Revenue
Interest income$127,191 $150,700 
Non-interest income8,122 12,728 
Total revenue135,313 163,428 
Less:
  Interest expense13,504 16,361 
Total decrease in fair value(11,568)(66,469)
Net revenue110,241 80,598 
Operating expenses:
Technology and facilities32,924 30,774 
Sales and marketing23,893 24,827 
Personnel26,827 25,582 
Outsourcing and professional fees12,625 13,618 
General, administrative and other9,997 3,813 
Total operating expenses106,266 98,614 
Income before taxes3,975 (18,016)
Income tax expense (benefit)956 (4,715)
Net income (loss)$3,019 $(13,301)
  Three Months Ended March 31,
(in thousands of dollars) 2020 2019
Revenue    
Interest income $150,700
 $126,746
Non-interest income 12,728
 11,582
Total revenue 163,428

138,328
Less:    
  Interest expense 16,361
 14,619
  Provision (release) for loan losses 
 (366)
Total decrease in fair value (66,469) (25,416)
Net revenue 80,598

98,659
Operating expenses:    
Technology and facilities 30,774
 21,641
Sales and marketing 24,827
 21,266
Personnel 25,582
 18,877
Outsourcing and professional fees 13,618
 13,549
General, administrative and other 3,813
 3,358
Total operating expenses 98,614
 78,691
Income before taxes (18,016) 19,968
Income tax expense (benefit) (4,715) 5,354
Net income (loss) $(13,301)
$14,614


Total revenue
Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars)20212020$%
Revenue
Interest income$127,191 $150,700 $(23,509)(15.6)%
Non-interest income8,122 12,728 (4,606)(36.2)%
Total revenue$135,313 $163,428 $(28,115)(17.2)%
Percentage of total revenue:
Interest income94.0 %92.2 %
Non-interest income6.0 %7.8 %
Total revenue100.0 %100.0 %

26
  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
Revenue        
Interest income $150,700
 $126,746
 $23,954
 18.9%
Non-interest income 12,728
 11,582
 1,146
 9.9%
Total revenue $163,428
 $138,328
 $25,100
 18.1%
Percentage of total revenue:        
Interest income 92.2% 91.6%    
Non-interest income 7.8% 8.4%    
Total revenue 100.0% 100.0%    


Total Revenue. Total revenue increaseddecreased by $25.1$28.1 million, or 18.1%17.2%, from $138.3 million for the three months ended March 31, 2019 to $163.4 million for the three months ended March 31, 2020.

Interest income. Total interest income increased by $24.0 million, or 18.9%, from $126.72020 to $135.3 million for the three months ended March 31, 2019 to2021.

Interest income. Total interest income decreased by $23.5 million, or 15.6%, from $150.7 million for the three months ended March 31, 2020.2020 to $127.2 million for the three months ended March 31, 2021. The increasedecrease is primarily attributable to growtha decline in our Average Daily Principal Balance which grew from $1.5 billion for the three months ended March 31, 2019 to $1.9 billion for the three months ended March 31, 2020 to $1.6 billion for the three months ended March 31, 2021, an increasea decrease of 22.0%12.7%. ThisThe decrease was partially offset byalso attributable to a decrease in portfolio yield of 1470 basis points due to returning customers receiving lower interest rates and our decision to cap our APR at 36% starting in August 2020.

Non-interest income. Total non-interest income increaseddecreased by $1.1$4.6 million, or 9.9%36.2%, from $11.6 million for the three months ended March 31, 2019 to $12.7 million for the three months ended March 31, 2020.2020 to $8.1 million for the three months ended March 31, 2021. The increasedecrease is primarily due to a $0.9$3.1 million increasedecrease in the gain on sale of loans and a $1.4 million decrease in servicing revenue from loans sold andas a $0.2 million increaseresult of a decline in the gain onvolume under our whole loan sale of loans.program.

See Note 2, Summary of Significant Accounting Policies, and Note 12,11, Revenue, of the Notes to the Condensed Consolidated Financial Statements (Unaudited) included elsewhere in this report for further discussion on our interest income, non-interest income and revenue.


Interest expense

Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars)20212020$%
Interest expense$13,504 $16,361 $(2,857)(17.5)%
Percentage of total revenue10.0 %10.0 %
Cost of Debt3.9 %4.2 %
Leverage as a percentage of Average Daily Principal Balance87.0 %83.6 %

  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
Interest expense $16,361
 $14,619
 $1,742
 11.9%
Percentage of total revenue 10.0% 10.6%    
Cost of Debt 4.2% 4.4%    
Leverage as a percentage of Average Daily Principal Balance 83.6% 86.0%    

Interest expense. Interest expense increaseddecreased by $1.7$2.9 million, or 11.9%17.5%, from $14.6 million for the three months ended March 31, 2019 to $16.4 million for the three months ended March 31, 2020.2020 to $13.5 million for the three months ended March 31, 2021. We financed approximately 83.6%87.0% of our loans receivable through debt for the three months ended March 31, 2020,2021, as compared to 86.0%83.6% for the three months ended March 31, 2019,2020, and our Average Daily Debt Balance increaseddecreased from $1.3$1.6 billion to $1.6$1.4 billion for the three months ended March 31, 2020, an increase2021, a decrease of 18.2%9.1%. WWhile aggregate interest expense has increased as wee have grown our loans receivable, we have improvedcontinued to improve our Cost of Debt as we have become a more established issuer and have been able to refinance and increase the size of our securitizations.

See Note 2, Summary of Significant Accounting Policies, and Note 8,7, Borrowings, in the Notes to the Condensed Consolidated Financial Statements (Unaudited) included in this report for further information on the Company's interest expense and the Company's Secured Financing facility and asset-backed notes.

Provision (release) for loan losses

Upon adoption of ASU 2019-05, effective January 1, 2020, we elected the fair value option on all loans receivable previously measured at amortized cost as of December 31, 2019. There is no provision for loan losses for the Fair Value Loans because lifetime loan losses are incorporated in the measurement of fair value for loans receivable. Accordingly, for the three months ended March 31, 2020, we did not have any loans receivable measured at amortized cost and, therefore, the provision (release) for loan losses is not applicable for the three months ended March 31, 2020.

The provision (release) for loan losses for the three months ended March 31, 2019 represents a provision to maintain an allowance for loan losses adequate to provide for losses over the next 12 months for our Loans Receivable at Amortized Cost. Our allowance for loan losses represents our estimate of the credit losses inherent in our loans and is based on a variety of factors, including current economic conditions, our historical loan loss experience, recent trends in delinquencies and loan seasoning.

27
  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
Charge-offs, net of recoveries on loans receivable at amortized cost $
 $8,768
 $(8,768) *
Excess provision on loans receivable at amortized cost 
 (9,134) 9,134
 *
Provision (release) for loan losses $
 $(366) $366
 *
Allowance for loan losses rate on amortized cost portfolio % 8.16 %    
Percentage of total revenue % (0.3)%    

* Not meaningful



Total net increase (decrease) in fair value

Net increase (decrease) in fair value reflects changes in fair value of Fair Value Loans and Fair Value Notes on an aggregate basis and is based on a number of factors, including benchmark interest rates, credit spreads, remaining cumulative charge-offs and customer payment rates. Increases in the fair value of loans increase Net Revenue. Conversely, decreases in the fair value of loans decrease Net Revenue. Increases in the fair value of asset-backed notes decrease Net Revenue. Decreases in the fair value of asset-backed notes increase Net Revenue.We also have a derivative instrument related to our credit card program and servicing agreement with WebBank. Changes in the fair value of the derivative asset are reflected in the total fair value mark-to-market adjustment below.

 Three Months Ended March 31, Period-to-period Change
Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars) 2020 2019 $ %(in thousands of dollars)20212020$%
Fair value mark-to-market adjustment:       Fair value mark-to-market adjustment:
Fair value mark-to-market adjustment on Loans Receivable at Fair Value $(155,125) $2,675
 $(157,800) *Fair value mark-to-market adjustment on Loans Receivable at Fair Value$21,562 $(155,125)$176,687 *
Fair value mark-to-market adjustment on asset-backed notes 130,089
 (5,587) 135,676
 *Fair value mark-to-market adjustment on asset-backed notes1,524 130,089 (128,565)*
Fair value mark-to-market adjustment on credit card derivativeFair value mark-to-market adjustment on credit card derivative(46)— (46)*
Total fair value mark-to-market adjustment (25,036) (2,912) (22,124) *Total fair value mark-to-market adjustment23,040 (25,036)48,076 *
Charge-offs, net of recoveries on loans receivable at fair value (1)
 (41,433) (22,504) (18,929) *
Charge-offs, net of recoveries on loans receivable at fair valueCharge-offs, net of recoveries on loans receivable at fair value(34,608)(41,433)6,825 *
Total decrease in fair value $(66,469) $(25,416) $(41,053) *Total decrease in fair value$(11,568)$(66,469)$54,901 *
Percentage of total revenue:       Percentage of total revenue:
Fair value mark-to-market adjustment (15.3)% (2.1)%   Fair value mark-to-market adjustment17.0 %(15.3)%
Charge-offs, net of recoveries on loans receivable at fair value (25.4)% (16.3)%   Charge-offs, net of recoveries on loans receivable at fair value(25.6)%(25.4)%
Total net increase (decrease) in fair value (40.7)% (18.4)%   Total net increase (decrease) in fair value(8.6)%(40.7)%
Discount rate (2)
 12.78 % 8.86 %   
Discount rateDiscount rate6.65 %12.78 %
Remaining cumulative charge-offs 14.56 % 10.00 %   Remaining cumulative charge-offs8.60 %14.56 %
Average life in years 0.90
 0.80
   Average life in years0.78 0.90 
* Not meaningful
(1)The loan related balances are not comparable between 2020 and 2019 as a result of the adoption of ASU 2019-05 effective January 2020.
(2) The observed volatility in the discount rate is due to illiquidity and increase in risk premiums in the secondary market for asset-backed notes due to the COVID-19 pandemic.

Net increase (decrease) in fair value. Net decrease in fair value for the three months ended March 31, 20202021 was $66.5$11.6 million. This amount represents a total fair value mark-to-market decreaseincrease of $25.0$23.0 million on Loans Receivable at Fair Value and Asset-Backed Notes at Fair Value, and $41.4$34.6 million of charge-offs, net of recoveries on Loans Receivable at Fair Value. The total fair value mark-to-market adjustment consists of a $155.1$21.6 million mark-to-market reduction on Fair Value Loans due to (a) an increasea decrease in the discount rate from 7.77%6.85% as of December 31, 20192020 to 12.78%6.65% as of March 31, 20202021 caused by increasingdeclining interest rates and credit spreads offset by decreasing interest rates,and (b) an increasea decrease in remaining cumulative charge-offs from 9.61%10.03% as of December 31, 20192020 to 14.56%8.60% as of March 31, 2020, and2021 due to improving credit trends, partially offset by (c) an increasea decrease in average life from 0.810.80 years as of December 31, 20192020 to 0.900.78 years as of March 31, 2020.2021. The $130.1$1.5 million mark-to-market adjustment on Fair Value Notes is due to a widening of credit spreads duethe tendency for ABS prices to illiquidity and increase in risk premiums in the secondary market for asset-backed notes due to the pandemic.trend toward par as they approach their call date.

Charge-offs, net of recoveries

 Three Months Ended March 31, Period-to-period Change
Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars) 2020 2019 $ %(in thousands of dollars)20212020$%
Charge-offs, net of recoveries on loans receivable at amortized cost $
 $8,768
 $(8,768) *
Charge-offs, net of recoveries on loans receivable at fair value (1)
 41,433
 22,504
 18,929
 84.1%
Total charge-offs, net of recoveries $41,433
 $31,272
 $10,161
 32.5%Total charge-offs, net of recoveries$34,608 $41,433 $(6,825)(16.5)%
Average Daily Principal Balance $1,862,130
 $1,526,782
 335,348

22.0%Average Daily Principal Balance$1,624,753 $1,862,130 $(237,377)(12.7)%
Annualized Net Charge-Off Rate 8.9% 8.3%    Annualized Net Charge-Off Rate8.6 %8.9 %
* Not meaningful
(1)The loan related balances are not comparable between 2020 and 2019 as a result of the adoption of ASU 2019-05, effective January 2020.

Charge-offs, net of recoveries. We optimized growth while maintaining anOur Annualized Net Charge-Off Rate ofdecreased to 8.6% for the three months ended March 31, 2021, from 8.9% for the three months ended March 31, 2020. We believe this experience indicatesNet charge-offs for the strengthyear decreased due to our tighter underwriting criteria maintained from March of our proprietary credit scoring technology as well as the efficacy2020 through July of 2020 and scalability of our business model. We expect our charge-offs to increase due to the impact of stimulus payments to consumers, partially offset by a decrease in our Average Daily Principal Balance. Consistent with our charge-off policy, we evaluate our loan portfolio and charge a loan off at the COVID-19 pandemic.earlier of when the loan is determined to be uncollectible or when loans are 120 days contractually past due. As a result of the pandemic and based upon our analysis of loan performance following natural disasters or other emergencies, more loans have been determined to be uncollectible prior to reaching 120 days contractually past due, resulting in $3.2 million of additional charge-offs for the three months ended March 31, 2021.

Operating expenses

Operating expenses consist of technology and facilities, sales and marketing, personnel, outsourcing and professional fees and general, administrative and other expenses. For Fair Value Loans, we no longer capitalize direct loan originationexpense. Operating expenses instead expensing them in operating expenses as incurred. For Fair Value Notes, we no longer capitalize financing expenses, instead including them within operating expenses as incurred.include $6.9 million and $4.2 million related to new products for the three months ended March 31, 2021 and 2020, respectively.

28


Technology and facilities

Technology and facilities expenses areexpense is the largest component of our operating expenses, representing the costs required to build our omni-channel network and technology platform, and consist of three components. The first component is comprised of costs associated with our technology, engineering, information security, cybersecurity, platform development, maintenance, and end user services, including fees for software licenses, consulting, legal and other services as a result of our efforts to grow our business, as well as personnel expenses. The second includes rent for retail and corporate locations, utilities, insurance, telephony costs, property taxes, equipment rental expenses, licenses and fees, and depreciation and amortization. Lastly, this category also includes all software licenses, subscriptions, and technology service costs to support our corporate operations, excluding sales and marketing.

Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars)20212020$%
Technology and facilities$32,924 $30,774 $2,150 7.0 %
Percentage of total revenue24.3 %18.8 %
  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
Technology and facilities $30,774
 $21,641
 $9,133
 42.2%
Percentage of total revenue 18.8% 15.6%    


Technology and facilities. Technology and facilities expense increased by $9.1$2.2 million, or 42.2%7.0%, from $21.6 million for the three months ended March 31, 2019 to $30.8 million for the three months ended March 31, 2020.2020 to $32.9 million for the three months ended March 31, 2021. The increase iswas primarily due to $3.9$1.3 million higher compensation and benefits and $1.4 million higherin depreciation on leasehold improvements and rent expense due to the increased number of retail locations as we have continued to build our omni-channel network. Our retail locations grew from 321 at March 31, 2019 to 341 at March 31, 2020, or 6.2%. We also had a $2.1commensurate with growth in internally developed software, $1.1 million increase in service costs related to higher usage of software and cloud services $1.3 million related to depreciation of additions related to internally developed software and $0.5a $0.2 million increase in professional services and other related costsrent expense. These increases were partially offset by $0.7 million lower depreciation on leasehold improvements due to growththe reduced number of retail locations as we began to implement our retail network optimization plan in staffingMarch 2021. Our retail locations decreased from 341 at our India technology service center.March 31, 2020 to 228 at March 31, 2021, or 33.1%.

Sales and marketing

Sales and marketing expenses consistexpense consists of two components and represent the costs to acquire our customers. The first component is comprised of the expense to acquire a customer through various paid marketing channels including direct mail, radio, television, digital marketing and brand marketing. The second component is comprised of the costs associated with our telesales, lead generation and retail operations, including personnel expenses, but excluding costs associated with retail locations. For Fair Value Loans, sales and marketing-related direct origination expenses are expensed when incurred.

Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars)20212020$%
Sales and marketing$23,893 $24,827 $(934)(3.8)%
Percentage of total revenue17.7 %15.2 %
Customer Acquisition Cost (CAC)$208 $170 $38 22.3 %

  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
Sales and marketing $24,827
 $21,266
 $3,561
 16.7%
Percentage of total revenue 15.2% 15.4%    
Customer Acquisition Cost (CAC) $170
 $141
 $29
 20.6%

Sales and marketing. Sales and marketing expensesexpense to acquire our customers increaseddecreased by $3.6$0.9 million, or 16.7%3.8%, from $21.3 million for the three months ended March 31, 2019 to $24.8 million for the three months ended March 31, 2020. As2020 to $23.9 million for the three months ended March 31, 2021. This decrease was primarily attributable to $1.9 million lower personnel-related costs as we expanded our omni-channel network, we added headcount toimplemented our retail locations and telesales, leading tonetwork optimization plan in the first quarter of 2021. The decrease was partially offset by increased personnel-related costs of $1.2 million. To grow our loan originations, we increased our investment in marketing initiatives by $3.1of $1.3 million across various marketing channels, including direct mail, digital advertising channels, lead aggregators, and brand marketing. This was partially offset by $0.8 million savings due to the discontinued use of radio media buys in 2020.As a result of our focus on developing new marketing capabilities and our lower number of loans originated during the period due to the COVID-19 pandemic, our CAC has increased by 20.6%22.3% from the three months ended March 31, 20192020 to the three months ended March 31, 2020.2021.

Personnel

Personnel expenses representexpense represents compensation and benefits that we provide to our employees and include salaries, wages, bonuses, commissions, related employer taxes, medical and other benefits provided and stock-based compensation expense for all of our staff with the exception of our telesales, lead generation, retail operations and technology which are included in sales and marketing expenses and technology which is included technology and facilities, respectively.facilities.

Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars)20212020$%
Personnel$26,827 $25,582 $1,245 4.9 %
Percentage of total revenue19.8 %15.7 %

  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
Personnel $25,582
 $18,877
 $6,705
 35.5%
Percentage of total revenue 15.7% 13.6%    

Personnel. Personnel expense increased by $6.7$1.2 million, or 35.5%4.9%, from $18.9 million for the three months ended March 31, 2019 to $25.6 million for the three months ended March 31, 2020 to $26.8 million for the three months ended March 31, 2021, primarily driven by a 26.0% increase in corporate employee headcount associated with risk management, data analytics and finance, $1.7$0.7 million in increased stock compensation expense related to equity incentive awards for our 20192020 annual review and $0.5$0.3 million in severance paybenefits related to the corporate reorganization of auto in January 2020.401k employer matching.


29


Outsourcing and professional fees

Outsourcing and professional fees consist of costs for various third-party service providers and contact center operations, primarily for the sales, customer service, collections and store operation functions. Our contact centers located in Mexico and our third-party contact centers located in Colombia and Jamaica provide support for the business including application processing, verification, customer service and collections. We utilize third parties to operate the contact centers in Colombia and Jamaica and include the costs in outsourcing and other professional fees. Professional fees also include the cost of legal and audit services, credit reports, recruiting, cash transportation, collection services and fees and consultant expenses. For Fair Value Loans, directDirect loan origination expenses related to application processing are expensed when incurred. In addition, outsourcing and professional fees include any financing expenses, including legal and underwriting fees, related to our Fair Value Notes.

Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars)20212020$%
Outsourcing and professional fees$12,625 $13,618 $(993)(7.3)%
Percentage of total revenue9.3 %8.3 %

  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
Outsourcing and professional fees $13,618
 $13,549
 $69
 0.5%
Percentage of total revenue 8.3% 9.8%    

Outsourcing and professional fees. Outsourcing and professional fees increaseddecreased by $0.1$1.0 million, or 0.5%7.3%, from $13.5 million for the three months ended March 31, 2019 to $13.6 million for the three months ended March 31, 2020. Outsourcing2020 to $12.6 million for the three months ended March 31, 2021. This decrease resulted primarily from a $2.6 million decrease related to ceasing legal collection on default loans beginning in August 2020, $1.1 million of lower legal fees, and professional fees have remained relatively flat compared$0.5 million decrease in credit report expense due to lower application volume attributed to the prior year quarter as weCOVID-19 pandemic. These decreases were ablepartially offset by a $3.3 million increase in debt financing fees and expenses in March 2021 related to efficiently manage costs as the business grew.an asset-backed securitization.
General, administrative and other

General, administrative and other expenses includeexpense includes non-compensation expenses for employees, who are not a part of the technology and sales and marketing organization, which include travel, lodging, meal expenses, political and charitable contributions, office supplies, printing and shipping. Also included are franchise taxes, bank fees, foreign currency gains and losses, transaction gains and losses, debit card expenses, litigation reserve and litigation reserve.expenses associated with our retail network optimization plan.

Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars)20212020$%
General, administrative and other$9,997 $3,813 $6,184 162.2 %
Percentage of total revenue7.4 %2.3 %

  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
General, administrative and other $3,813
 $3,358
 $455
 13.5%
Percentage of total revenue 2.3% 2.4%    

General, administrative and other. General, administrative and other expensesexpense increased by $0.5$6.2 million, or 13.5%162.2%, from $3.4 million for the three months ended March 31, 2019 to $3.8 million for the three months ended March 31, 2020 to $10.0 million for the three months ended March 31, 2021, primarily due to our retail network optimization expenses of $6.2 million related to the retail location closures and $1.6 million related to severance and benefits related to the retail location closures. These increases were partially offset by decreases in foreign exchange lossestravel expenses and postage and printing costs due to decline in value oftravel restrictions and remote working arrangements resulting from the Mexican Peso as a result of COVID-19.COVID-19 pandemic.

Income taxes

Income taxes consist of U.S. federal, state and foreign income taxes, if any. For the periods ended March 31, 20202021 and 20192020, we recognized tax expense (benefit) attributable to U.S. federal, state and Mexicoforeign income taxes.

Three Months Ended
March 31,
Period-to-period Change
(in thousands of dollars)20212020$%
Income tax expense (benefit)$956 $(4,715)$5,671 120.3 %
Percentage of total revenue0.7 %(2.9)%
Effective tax rate24.1 %26.2 %

  Three Months Ended March 31, Period-to-period Change
(in thousands of dollars) 2020 2019 $ %
Income tax expense (benefit) $(4,715) $5,354
 $(10,069) (188.1)%
Percentage of total revenue (2.9)% 3.9%    
Effective tax rate 26.2 % 26.8%    

Income tax expense (benefit). Income tax expense decreasedincreased by $10.1$5.7 million or 188.1%120.3%, from expense of $5.4 million for the three months ended March 31, 2019 to a benefit of $4.7 million for the three months ended March 31, 2020 to an expense of $1.0 million for the three months ended March 31, 2021, primarily as a result of lowerhigher pretax income for the three months ended March 31, 20202021.

See Note 2, Summary of Significant Accounting Policies, and Note 13,12, Income Taxes, of the Notes to the Condensed Consolidated Financial Statements (Unaudited) included elsewhere in this report for further discussion on the Company'sour income taxes.

30


Fair Value Estimate Methodology for Loans Receivable at Fair Value

Election of Fair Value Option

We previously elected the fair value option to account for loans receivable held for investment that were originated on or after January 1, 2018 (the "Initial Fair Value Loans"), and for all asset-backed notes issued on or after January 1, 2018 (the "Fair Value Notes"). We believe the fair value option for loans held for investment and asset-backed notes is a better fit for us given our high growth, short duration, high quality assets and funding structure. We believe the fair value option enables us to report GAAP net income that more closely approximates our net cash flow generation and provides increased transparency into our profitability and asset quality. Loans Receivable at Amortized Cost issued prior to January 1, 2018 are accounted for in our 2019 financial statements at amortized cost, net. Upon adoption of ASU 2019-05 effective January 1, 2020, we elected the fair value option on all remaining loans receivable previously measured at amortized cost (the "Subsequent Fair Value Loans," and together with the Initial Fair Value Loans, the "Fair Value Loans"). Upon the adoption of ASU 2019-05 effective January 1, 2020, we (i) released the remaining allowance for loan losses on Loan Receivables at Amortized Cost as of December 31, 2019; (ii) recognized the unamortized net originations fee income as of December 31, 2019; and (iii) measured the remaining loans originated prior to January 1, 2018 at fair value. Loans that we designate for sale will continue to be accounted for as held for sale and recorded at the lower of cost or fair value until the loans receivable are sold. Asset-backed notes issued prior to January 1, 2018 are accounted for in our financial statements at amortized cost, net.

Summary

Fair value is an electable option under GAAP to account for any financial instruments, including loans receivable and debt. It differs from amortized cost accounting in that loans receivable and debt are recorded on the balance sheet at fair value rather than on a cost basis. Under the fair value option credit losses are recognized through income as they are incurred rather than through the establishment of an allowance and provision for losses. The fair value of instruments under this election is updated at the end of each reporting period, with changes since the prior reporting period reflected in the Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited) as net increase (decrease) in fair value which impacts Net Revenue. Changes in interest rates, credit spreads, realized and projected credit losses and cash flow timing will lead to changes in fair value and therefore impact earnings. These changes in the fair value of the Fair Value Loans may be partially offset by changes in the fair value of the Fair Value Notes, depending upon the relative duration of the instruments.

Comparison of Fair Value and Amortized Cost Accounting

The primary differences between fair value and amortized cost accounting are:

Loans and notes are recorded at their fair value, not their principal balance or cost basis;
The fair value of the loans takes into consideration net charge-offs for the remaining life of the loans, thus no separate allowance for loan loss is required;
Upfront fees and expenses of loans and notes are no longer deferred but recognized at origination in income or expense, respectively;
Changes in the fair value of loans and notes impact Net Revenue; and
Net charge-offs are recognized as they occur as part of the change in fair value for loans.

Fair Value Estimate Methodology for Loans Receivable at Fair Value

We calculate the fair value of Fair Value Loans using a model that projects and discounts expected cash flows. The fair value is a function of:

Portfolio yield;
Average life;
Prepayments;
Remaining cumulative charge-offs; and
Discount rate.

Portfolio yield is the expected interest and fees collected from the loans as an annualized percentage of outstanding principal balance. Portfolio yield is based upon (a) the contractual interest rate, reduced by expected delinquencies and interest charge-offs and (b) late fees, net of late fee charge-offs based upon expected delinquencies. Origination fees are not included in portfolio yield since they are generally capitalized as part of the loan’s principal balance at origination.

Average life is the time-weighted average of expected principal payments divided by outstanding principal balance. The timing of principal payments is based upon the contractual amortization of loans, adjusted for the impact of prepayments, Good Customer Program refinances, and charge-offs.

Prepayments are the expected remaining cumulative principal payments that will be repaid earlier than contractually required over the life of the loan, divided by the outstanding principal balance.


Remaining cumulative charge-offs is the expected net principal charge-offs over the remaining life of the loans, divided by the outstanding principal balance.

Discount rate is the sum of the interest rate and the credit spread. The interest rate is based upon the interpolated LIBOR/swap curve rate that corresponds to the average life. The credit spread is based upon the credit spread implied by the whole loan purchase price at the time the flow sale agreement was entered into, updated for observable changes in credit spreads on our Fair Value Notes,the fixed income markets, which serve as a proxy for how a whole loan buyer would adjust their yield requirements relative to the originally agreed price.

Our internal valuation committee includes members from our risk, legal, finance, capital markets and operations departments and provides governance and oversight over the fair value pricing and related financial statement disclosures. Additionally, this committee provides a challenge of the assumptions used and outputs of the model, including the appropriateness of such measures and periodically reviews the methodology and process to determine the fair value pricing. Any significant changes to the process must be approved by the committee.

It is also possible to estimate the fair value of our loans using a simplified calculation. The table below illustrates a simplified calculation to aid investors in understanding how fair value may be estimated using the last five quarters:

Subtracting the servicing fee from the weighted average portfolio yield over the remaining life of the loans to calculate net portfolio yield;
Multiplying the net portfolio yield by the weighted average life in years of the loans receivable, which is based upon the contractual amortization of the loans and expected remaining prepayments and charge-offs, to calculate net cash flow;
Subtracting the remaining cumulative charge-offs from the net portfolio yield to calculate the net cash flow;
Subtracting the product of the discount rate and the average life from the net cash flow to calculate the gross fair value premium as a percentage of loan principal balance; and
Subtracting the accrued interest and fees as a percentage of loan principal balance from the gross fair value premium as a percentage of loan principal balance to calculate the fair value premium as a percentage of loan principal balance.
31



The table below reflects the application of this methodology for the five quarters since January 1, 2019,2020, on loans held for investment effective as of January 1, 2018. Upon adoption of ASU 2019-05, effective January 1, 2020, we electedinvestment. The data in the fair value option on the Subsequent Fair Value Loans, which were previously measured at amortized cost. Accordingly, for the three months ended March 31, 2020, we did not have any loans receivable measured at amortized cost, and as a result, there are no Fair Value Pro Forma adjustments related to loans receivable and the results below only reflect Fair Value Pro Forma adjustments related to our asset-backed notes at amortized cost.
  Three Months Ended
  Mar 31, 2020 Dec 31, 2019 Sep 30, 2019 Jun 30, 2019 Mar 31, 2019
Weighted average portfolio yield over the remaining life of the loans 30.74 % 31.45 % 32.08 % 32.43 % 32.59 %
Less: Servicing fee (5.00)% (5.00)% (5.00)% (5.00)% (5.00)%
Net portfolio yield 25.74 % 26.45 % 27.08 % 27.43 % 27.59 %
Multiplied by: Weighted average life in years 0.903
 0.814
 0.781
 0.792
 0.804
Pre-loss cash flow 23.25 % 21.53 % 21.13 % 21.67 % 22.07 %
Less: Remaining cumulative charge-offs (14.56)% (9.61)% (9.87)% (10.05)% (10.00)%
Net cash flow 8.69 % 11.92 % 11.26 % 11.62 % 12.07 %
Less: Discount rate multiplied by average life (11.54)% (6.33)% (6.19)% (6.62)% (7.09)%
Gross fair value premium (discount) as a percentage of loan principal balance (2.85)% 5.59 % 5.07 % 5.00 % 4.98 %
Less: Accrued interest and fees as a percentage of loan principal balance (1.11)% (1.05)% (0.97)% (0.93)% (0.97)%
Fair value premium (discount) as a percentage of loan principal balance (3.96)% 4.54 % 4.10 % 4.07 % 4.01 %
Discount Rate 12.78 % 7.77 % 7.93 % 8.38 % 8.86 %


The table below reflectsrepresents our unsecured personal loan portfolio which is the applicationprimary driver of this methodology for the five quarters since January 1, 2019 under Fair Value Pro Forma, as if we had elected the fair value option since inception. Upon adoption of ASU 2019-05, effective January 1, 2020, we elected the fair value option on the Subsequent Fair Value Loans, which were previously measured at amortized cost. Accordingly, for the three months ended March 31, 2020, we did not have any loans receivable measured at amortized cost and as a result there are no Fair Value Pro Forma adjustments related to loans receivable and the results below only reflect Fair Value Pro Forma adjustments related to our asset-backed notes at amortized cost.value.

Three Months Ended
Mar 31, 2021Dec 31, 2020Sep 30, 2020Jun 30, 2020Mar 31, 2020
Weighted average portfolio yield over the remaining life of the loans30.25 %30.17 %30.50 %30.78 %30.74 %
Less: Servicing fee(5.00)%(5.00)%(5.00)%(5.00)%(5.00)%
Net portfolio yield25.25 %25.17 %25.50 %25.78 %25.74 %
Multiplied by: Weighted average life in years0.778 0.796 0.775 0.797 0.903 
Pre-loss cash flow19.64 %20.03 %19.75 %20.54 %23.25 %
Less: Remaining cumulative charge-offs(8.60)%(10.03)%(10.61)%(12.73)%(14.56)%
Net cash flow11.04 %10.00 %9.14 %7.81 %8.69 %
Less: Discount rate multiplied by average life(5.17)%(5.45)%(6.07)%(7.04)%(11.54)%
Gross fair value premium (discount) as a percentage of loan principal balance5.87 %4.55 %3.07 %0.77 %(2.85)%
Less: Accrued interest and fees as a percentage of loan principal balance(0.92)%(1.06)%(1.15)%(1.35)%(1.11)%
Fair value premium (discount) as a percentage of loan principal balance4.95 %3.49 %1.92 %(0.58)%(3.96)%
Discount Rate6.65 %6.85 %7.84 %8.84 %12.78 %
  Three Months Ended
  Mar 31, 2020 Dec 31, 2019 Sep 30, 2019 Jun 30, 2019 Mar 31, 2019
Weighted average portfolio yield over the remaining life of the loans 30.74 % 31.47 % 31.89 % 32.37 % 32.45 %
Less: Servicing fee (5.00)% (5.00)% (5.00)% (5.00)% (5.00)%
Net portfolio yield 25.74 % 26.47 % 26.89 % 27.37 % 27.45 %
Multiplied by: Weighted average life in years 0.903
 0.804
 0.765
 0.764
 0.754
Pre-loss cash flow 23.25 % 21.28 % 20.71 % 20.80 % 20.59 %
Less: Remaining cumulative charge-offs (14.56)% (9.51)% (9.83)% (9.94)% (9.83)%
Net cash flow 8.69 % 11.77 % 10.88 % 10.86 % 10.76 %
Less: Discount rate multiplied by average life (11.54)% (6.25)% (6.11)% (6.37)% (6.65)%
Gross fair value premium (discount) as a percentage of loan principal balance (2.85)% 5.52 % 4.77 % 4.49 % 4.11 %
Less: Accrued interest and fees as a percentage of loan principal balance (1.11)% (1.04)% (0.96)% (0.92)% (0.96)%
Fair value premium (discount) as a percentage of loan principal balance (3.96)% 4.48 % 3.81 % 3.57 % 3.15 %
Discount Rate 12.78 % 7.77 % 7.93 % 8.38 % 8.86 %

The illustrative tablestable included above areis designed to assist investors in understanding the impact of our election of the fair value option. For a presentation of the actual impact of the election of the fair value option for the periods presented in the financial statements included elsewhere in this report, please see the next section, “Non-GAAP Financial Measures.” The Fair Value Pro Forma information is presented in that section because they are non-GAAP presentations, as they show the impact of Fair Value Pro Forma adjustment as if we had elected the fair value option since inception.


Non-GAAP Financial Measures

We believe that the provision of non-GAAP financial measures in this report, including Fair Value Pro Forma information, Adjusted EBITDA, Adjusted Net Income, Adjusted EPS, Adjusted Operating Efficiency and Adjusted Return on Equity, can provide useful measures for period-to-period comparisons of our core business and useful information to investors and others in understanding and evaluating our operating results. However, non-GAAP financial measures are not calculated in accordance with United States generally accepted accounting principles, or GAAP, and should not be considered as an alternative to any measures of financial performance calculated and presented in accordance with GAAP. There are limitations related to the use of these non-GAAP financial measures versus their most directly comparable GAAP measures, which include the following:

Other companies, including companies in our industry, may calculate these measures differently, which may reduce their usefulness as a comparative measure.
These measures do not consider the potentially dilutive impact of stock-based compensation.
Although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future and Adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements.
Although excess provision represents the portion of provision for loan losses not attributable to net principal charge-offs occurring in the current period, it is expected that net principal charge-offs in the amount of the excess provision will occur in future periods.
Although the fair value mark-to-market adjustment is a non-cash adjustment, it does reflect our estimate of the price a third party would pay for our Fair Value Loans or our Fair Value Notes.
Adjusted EBITDA does not reflect tax payments that may represent a reduction in cash available to us.

Reconciliations of non-GAAP to GAAP measures can be found below.

Fair Value Pro Forma

We havepreviously elected the fair value option to account for all Initial Fair Value Loans held for investment and all Fair Value Notes issued on or after January 1, 2018. In order to facilitate comparisons to prior periods, we have provided below unaudited financial information for the three months ended March 31, 2020 and 2019 on a pro forma basis, or the Fair Value Pro Forma, as if we had elected the fair value option since our inception for all loans originated and held for investment and all asset-backed notes issued. Upon adoption of ASU 2019-05, effective January 1, 2020, we elected the fair value option on the Subsequent Fair Value Loans which were previously measured at amortized cost. Accordingly, for the three months ended March 31, 20202021 and, 2020, we did not have any loans receivable measured at amortized cost. Therefore, there are no Fair Value Pro Forma adjustments related to assets or revenue as of and for the three months ended March 31, 2021 and 2020. Starting on January 1, 2021, we no longer have any Fair Value Pro Forma adjustments as there are no longer any amortized cost balances. However, there were Fair Value Pro Forma adjustments related to our asset-backed notes at amortized cost for the three months ended March 31, 2020.
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Fair Value Pro Forma Condensed Consolidated Statements of Operations Data:
Three Months Ended March 31, 2021 (1)
Three Months Ended March 31, 2020
Period-to-period Change in FVPF (1)
(in thousands)As ReportedAs ReportedFV AdjustmentsFV Pro Forma$%
Revenue:
Interest income$127,191 $150,700 $— $150,700 $(23,509)(15.6)%
Non-interest income8,122 12,728 — 12,728 (4,606)(36.2)%
Total revenue135,313 163,428 — 163,428 (28,115)(17.2)%
Less:
Interest expense13,504 16,361 (492)15,869 (2,365)(14.9)%
Net decrease in fair value(11,568)(66,469)11,655 (54,814)43,246 (78.9)%
Net revenue110,241 80,598 12,147 92,745 17,496 18.9 %
Operating expenses:
Technology and facilities32,924 30,774 — 30,774 2,150 7.0 %
Sales and marketing23,893 24,827 — 24,827 (934)(3.8)%
Personnel26,827 25,582 — 25,582 1,245 4.9 %
Outsourcing and professional fees12,625 13,618 — 13,618 (993)(7.3)%
General, administrative and other9,997 3,813 — 3,813 6,184 162.2 %
Total operating expenses106,266 98,614 — 98,614 7,652 7.8 %
Income (loss) before taxes3,975 (18,016)12,147 (5,869)9,844 (167.7)%
Income tax expense (benefit)956 (4,715)3,627 (1,088)2,044 (187.9)%
Net income (loss)$3,019 $(13,301)$8,520 $(4,781)$7,800 (163.1)%
(1) Beginning in 2021 we are no longer including any Fair Value Pro Forma adjustments because all loans originated and held for investment and asset-backed notes issued are recorded at fair value. Therefore, the three months ended March 31, 2021 is presented on a GAAP basis and the three months ended March 31, 2020 includes Fair Value Pro Forma adjustments related to our asset-backed notes at amortized cost.
  Three Months Ended March 31, 2020 Three Months Ended March 31, 2019 Period-to-period Change in FVPF
(in thousands) As Reported FV Adjustments FV Pro Forma As Reported FV Adjustments FV Pro Forma $%
Revenue:               
Interest income $150,700
 $
 $150,700
 $126,746
 $(905) $125,841
 $24,859
19.8 %
Non-interest income 12,728
 
 12,728
 11,582
 
 11,582
 1,146
9.9 %
Total revenue 163,428
 
 163,428
 138,328
 (905) 137,423
 26,005
18.9 %
Less:               
Interest expense 16,361
 (492) 15,869
 14,619
 (348) 14,271
 1,598
11.2 %
Provision (release) for loan losses 
 
 
 (366) 366
 
 
 %
Net decrease in fair value (66,469) 11,655
 (54,814) (25,416) (7,914) (33,330) (21,484)64.5 %
Net revenue 80,598
 12,147
 92,745
 98,659
 (8,837) 89,822
 2,923
3.3 %
Operating expenses:               
Technology and facilities 30,774
 
 30,774
 21,641
 
 21,641
 9,133
42.2 %
Sales and marketing 24,827
 
 24,827
 21,266
 
 21,266
 3,561
16.7 %
Personnel 25,582
 
 25,582
 18,877
 
 18,877
 6,705
35.5 %
Outsourcing and professional fees 13,618
 
 13,618
 13,549
 
 13,549
 69
0.5 %
General, administrative and other 3,813
 
 3,813
 3,358
 
 3,358
 455
13.5 %
Total operating expenses 98,614
 
 98,614
 78,691
 
 78,691
 19,923
25.3 %
Income (loss) before taxes (18,016) 12,147
 (5,869) 19,968
 (8,837) 11,131
 (17,000)(152.7)%
Income tax expense (benefit) (4,715) 3,627
 (1,088) 5,354
 (2,369) 2,985
 (4,073)(136.4)%
Net income (loss) $(13,301) $8,520
 $(4,781) $14,614
 $(6,468) $8,146
 $(12,927)(158.7)%

Fair Value Pro Forma Condensed Consolidated Balance Sheet Data:
 March 31, 2020 December 31, 2019 Period-to-period Change in FV PF
March 31, 2021 (1)
December 31, 2020
Period-to-period Change in FVPF (1)
(in thousands) As Reported FV Adjustments FV Pro Forma As Reported FV Adjustments FV Pro Forma $%(in thousands)As ReportedAs ReportedFV AdjustmentsFV Pro Forma$%
Cash and cash equivalents $144,836
 $
 $144,836
 $72,179
 $
 $72,179
 $72,657
100.7 %Cash and cash equivalents$140,416 $136,187 $— $136,187 $4,229 3.1 %
Restricted cash 61,258
 
 61,258
 63,962
 
 63,962
 (2,704)(4.2)%Restricted cash42,765 32,403 — 32,403 10,362 32.0 %
Loans receivable (1)
 1,760,481
 
 1,760,481
 1,920,559
 5,011
 1,925,570
 (165,089)(8.6)%
Loans receivable (1)
1,670,251 1,696,526 — 1,696,526 (26,275)(1.5)%
Other assets 150,745
 
 150,745
 145,174
 (6,579) 138,595
 12,150
8.8 %Other assets138,629 143,935 — 143,935 (5,306)(3.7)%
Total assets 2,117,320
 
 2,117,320
 2,201,874
 (1,568) 2,200,306
 (82,986)(3.8)%Total assets1,992,061 2,009,051 — 2,009,051 (16,990)(0.8)%
Total debt (2)
 1,477,779
 (10,591) 1,467,188
 1,549,223
 1,557
 1,550,780
 (83,592)(5.4)%
Total debt (2)
1,405,588 1,413,694 — 1,413,694 (8,106)(0.6)%
Other liabilities 156,000
 3,627
 159,627
 163,885
 (1,621) 162,264
 (2,637)(1.6)%Other liabilities114,480 128,990 682 129,672 (15,192)(11.7)%
Total liabilities 1,633,779
 (6,964) 1,626,815
 1,713,108
 (64) 1,713,044
 (86,229)(5.0)%Total liabilities1,520,068 1,542,684 682 1,543,366 (23,298)(1.5)%
Total stockholder's equity 483,541
 6,964
 490,505
 488,766
 (1,504) 487,262
 3,243
0.7 %Total stockholder's equity471,993 466,367 (682)465,685 6,308 1.4 %
Total liabilities and stockholders' equity $2,117,320
 $
 $2,117,320
 $2,201,874
 $(1,568) $2,200,306
 $(82,986)(3.8)%Total liabilities and stockholders' equity$1,992,061 $2,009,051 $— $2,009,051 $(16,990)(0.8)%
(1)The information included Beginning in 2021 we are no longer including any Fair Value Pro Forma adjustments because all loans originated and held for investment and asset-backed notes issued are recorded at fair value. Therefore, the As Reported figure forbalances as of March 31, 2021 are presented on a GAAP basis and the balances as of December 31, 2019 includes loans receivable at fair value and loans receivable at amortized cost, net of unamortized deferred origination costs and fees and allowance for loan losses.
(2) The information included in the As Reported figure includes asset-backed notes at fair value and2020 include Fair Value Pro Forma adjustments related to our asset-backed notes at amortized cost, net of deferred financing costs. As Reported and FV Pro Forma figures include our Secured Financing measured under amortized cost accounting.cost.

Adjusted EBITDA

Adjusted EBITDA is a non-GAAP financial measure defined as our net income (loss), adjusted for the impact of our election of the fair value option and further adjusted to eliminate the effect of certain items as described below. We believe that Adjusted EBITDA is an important measure because it allows management, investors and our Board to evaluate and compare our operating results, including our return on capital and operating efficiencies, from period-to-period by making the adjustments described below. In addition, it provides a useful measure for period-to-period comparisons of our business, as it removes the effect of taxes, certain non-cash items, variable charges and timing differences.

33


We believe it is useful to exclude the impact of income tax expense (benefit), as reported, because historically it has included irregular income tax items that do not reflect ongoing business operations.
We believe it is useful to exclude the impact of depreciation and amortization and stock-based compensation expense because they are non-cashnoncash charges.
We believe it is useful to exclude the impact of the litigation reservecertain non-recurring charges, such as expenses associated with our retail network optimization plan, because this item doesthese items do not reflect ongoing business operations. During the last three quarters of 2020 we excluded COVID-19 related expenses in our adjustments to derive Adjusted EBITDA. As of January 1, 2021, COVID-19 expenses are no longer being adjusted for to derive Adjusted EBITDA because our business practices have been updated to operate in the current environment.
We also reverse origination fees for Fair Value Loans, net. As a result of our election of the fair value option for our Fair Value Loans, we recognize the full amount of any origination fees as revenue at the time of loan disbursement in advance of our collection of origination fees through principal payments. As a result, we believe it is beneficial to exclude the uncollected portion of such origination fees, because such amounts do not represent cash that we received.
We also reverse the fair value mark-to-market adjustment because it is a non-cash adjustment as shown in the table below.

Components of Fair Value Mark-to-Market Adjustment - Fair Value Pro Forma (in thousands)
 Three Months Ended March 31,
 2020 2019
Fair value mark-to-market adjustment on Fair Value Loans $(155,124) $4,867
Fair value mark-to-market adjustment on asset-backed notes 141,745
 (6,925)
Total fair value mark-to-market adjustment - Fair Value Pro Forma $(13,379) $(2,058)


Components of Fair Value Mark-to-Market Adjustment (in thousands)
Three Months Ended March 31,
20212020
Fair value mark-to-market adjustment on Fair Value Loans$21,562 $(155,124)
Fair value mark-to-market adjustment on asset-backed notes1,524 141,745 
Fair value mark-to-market adjustment on credit card derivative(46)— 
Total fair value mark-to-market adjustment$23,040 $(13,379)

The following table presents a reconciliation of net income (loss) to Adjusted EBITDA for the three months ended March 31, 2021 and 2020 and 2019 as if the fair value option had been in place since inception for all loans held for investment and all asset-backed notes:



 Three Months Ended March 31,Three Months Ended March 31,
Adjusted EBITDA (in thousands)
 2020 2019
Adjusted EBITDA (in thousands)
20212020
Net income (1)
 $(13,301) $14,614
Net income (loss)Net income (loss)$3,019 $(13,301)
Adjustments:    Adjustments:
Fair Value Pro Forma net income adjustment 8,520
 (6,468)
Fair Value Pro Forma net income adjustment (1)
Fair Value Pro Forma net income adjustment (1)
— 8,520 
Income tax expense (benefit) (1,088) 2,985
Income tax expense (benefit)956 (1,088)
Depreciation and amortization 4,658
 2,879
Depreciation and amortization5,332 4,658 
Stock-based compensation expense 4,151
 1,980
Stock-based compensation expense5,088 4,151 
Litigation reserve 
 
Retail network optimization expensesRetail network optimization expenses7,799 — 
Origination fees for Fair Value Loans, net 1,542
 824
Origination fees for Fair Value Loans, net(1,422)1,542 
Fair value mark-to-market adjustment 13,379
 2,058
Fair value mark-to-market adjustment(23,040)13,379 
Adjusted EBITDA $17,861
 $18,872
Adjusted EBITDA (2)
Adjusted EBITDA (2)
$(2,268)$17,861 
(1) TheAs of January 1, 2021 there are no further Fair Value Pro Forma adjustments because all loans originated and held for investment and all asset-backed notes issued are recorded at fair value.
(2) For the three months ended March 31, 2021 and 2020, Adjusted EBITDA included a pre-tax impact of $5.9 million and 2019 Net income figure includes operating expenses of $4.2$3.4 million, ($3.0 million net of tax) and $2.6 million ($1.9 million net of tax), respectively, associated withrelated to the launch of new products and services (auto(such as auto and credit card).

Adjusted Net Income (Loss)

We define Adjusted Net Income (Loss) as our net income (loss), adjusted for the impact of our election of the fair value option, and further adjusted to exclude income tax expense (benefit) and, stock-based compensation expenses.expenses and certain non-recurring charges. We believe that Adjusted Net Income (Loss) is an important measure of operating performance because it allows management, investors, and our Board to evaluate and compare our operating results, including our return on capital and operating efficiencies, from period to period.

We believe it is useful to exclude the impact of income tax expense (benefit), as reported, because historically it has included irregular tax items that do not reflect our ongoing business operations.
We believe it is useful to exclude the impact of certain non-recurring charges, such as expenses associated with our retail network optimization plan, because these items do not reflect ongoing business operations. During the last three quarters of 2020 we excluded COVID-19 related expenses in our adjustments to derive Adjusted Net Income. As of January 1, 2021, COVID-19 expenses are no longer being adjusted for to derive Adjusted Net Income because our business practices have been updated to operate in the current environment.
We believe it is useful to exclude stock-based compensation expense net of tax, because it is a non-cash charge.
We believe it is useful to exclude the impact of the litigation reserve, net of tax, because this item does not reflect ongoing business operations.
We include the impact of normalized statutory income tax expense by applying the income tax rate noted in the table.
34



The following table presents a reconciliation of net income (loss) to Adjusted Net Income (Loss) for the three months ended March 31, 20202021 and 20192020 as if the fair value option had been in place since inception for all loans held for investment and all asset-backed notes:

 Three Months Ended March 31,Three Months Ended March 31,
Adjusted Net Income (Loss) (in thousands)
 2020 2019
Adjusted Net Income (Loss) (in thousands)
20212020
Net income (loss) (1)
 $(13,301) $14,614
Net income (loss)Net income (loss)$3,019 $(13,301)
Adjustments:    Adjustments:
Fair Value Pro Forma net income adjustment 8,520
 (6,468)
Fair Value Pro Forma net income adjustment (1)
Fair Value Pro Forma net income adjustment (1)
— 8,520 
Income tax expense (benefit) (1,088) 2,985
Income tax expense (benefit)956 (1,088)
Stock-based compensation expense 4,151
 1,980
Stock-based compensation expense5,088 4,151 
Litigation reserve 
 
Retail network optimization expensesRetail network optimization expenses7,799 — 
Adjusted income (loss) before taxes (1,718) 13,111
Adjusted income (loss) before taxes16,862 (1,718)
Normalized income tax expense (benefit) (513) 3,516
Normalized income tax expense (benefit)4,620 (513)
Adjusted Net Income (Loss) $(1,205) $9,595
Income tax rate (2)
 29.9% 26.8%
Adjusted Net Income (Loss) (2)
Adjusted Net Income (Loss) (2)
$12,242 $(1,205)
Income tax rate (3)
Income tax rate (3)
27.4 %29.9 %
(1)As of January 1, 2021 there are no further Fair Value Pro Forma adjustments because all loans originated and held for investment and all asset-backed notes issued are recorded at fair value.
(2) TheFor the three months ended March 31, 20202021 and 20192020, Adjusted Net income (loss) figureIncome includes operating expensesan after-tax impact of $4.2$4.4 million ($3.0and $2.9 million, net of tax) and $2.6 million ($1.9 million net of tax), respectively, associated withrelated to the launch of new products and services (auto(such as auto and credit card).
(2)(3) Income tax rate for the three months ended March 31, 2021 is based on a normalized statutory rate and the three months ended March 31, 2020 is based on the effective tax rate before discrete items which is primarily the excess tax benefit from restricted stock units.rate.

Adjusted Earnings Per Share (“Adjusted EPS”)

Adjusted Earnings Per Share is a non-GAAP financial measure that allows management, investors and our Board to evaluate the operating results, operating trends and profitability of the business in relation to diluted adjusted weighted-average shares outstanding post initial public offering. In addition, it provides a useful measure for period-to-period comparisons of our business, as it considers the effect of conversion of all convertible preferred shares as of the beginning of each annual period.



The following table presents a reconciliation of diluted EPS to Adjusted EPS for the three months ended March 31, 20202021 and 2019. 2020. For the reconciliation of net income (loss) to Adjusted Net Income (Loss), see the immediately preceding table “Adjusted Net Income (Loss).”



  Three Months Ended March 31,
(in thousands, except share and per share data) 2020 2019
Diluted earnings (loss) per share $(0.49) $0.51
Adjusted EPS    
Adjusted Net Income (Loss) $(1,205) $9,595
     
Basic weighted-average common shares outstanding 27,015,730
 2,938,006
Weighted-average common shares outstanding based on assumed convertible preferred conversion 
 19,075,000
Weighted average effect of dilutive securities:    
Stock options 
 317,433
Restricted stock units 
 46,512
Warrants 
 12,436
Diluted adjusted weighted-average common shares outstanding 27,015,730
 22,389,387
Adjusted Earnings (Loss) Per Share $(0.04) $0.43

Adjusted Tangible Book Value Per Share (“Adjusted TBVPS”)

Adjusted Tangible Book Value Per Share is a non-GAAP financial measure that provides management, investors and our Board with an assessment of value that is more conservative than Book Value Per Share in order to evaluate the financial position, capitalization, and valuation of the business in relation to total shares outstanding at the end of the period. We believe it is important to exclude intangibles, as these would not have standalone value outside the context of the business. In addition, it provides a useful measure for period-to-period comparisons of our business, as it considers the effect of fair value adjustments made to both our asset-backed notes at amortized cost and Loans Receivable at Amortized Cost, net as if they were carried at fair value.

Three Months Ended March 31,
(in thousands, except share and per share data)20212020
Diluted earnings (loss) per share$0.10 $(0.49)
Adjusted EPS
Adjusted Net Income (Loss)$12,242 $(1,205)
Basic weighted-average common shares outstanding27,770,063 27,015,730 
Weighted average effect of dilutive securities:
Stock options1,274,818 — 
Restricted stock units575,153 — 
Diluted adjusted weighted-average common shares outstanding29,620,034 27,015,730 
Adjusted Earnings (Loss) Per Share$0.41 $(0.04)
The following table presents a reconciliation of stockholders' equity to Adjusted TBVPS as ofMarch 31, 2020 and December 31, 2019 as if the fair value option had been in place since inception for all loans held for investment and all asset-backed notes:
  March 31, December 31,
Adjusted TBVPS (in thousands, except share and per share data)
 2020 2019
Stockholders' equity $483,541
 $488,766
Adjustments:    
Fair Value Pro Forma stockholders' equity adjustment 6,964
 (1,504)
Intangible assets, net (1)
 (21,685) (18,455)
Adjusted Tangible Book Value $468,820
 $468,807
     
Total common shares outstanding 27,143,797
 27,003,157
     
Book Value Per Share $17.81
 $18.10
Adjusted Tangible Book Value Per Share $17.27
 $17.36
(1)Intangible assets, net consists of trademarks and internally developed software, net.

Adjusted Return on Equity

We define Adjusted Return on Equity as annualized Adjusted Net Income divided by average stockholders’ equity. Average stockholders’ equity is an average of the beginning and ending stockholders’ equity balance for each period. Before January 1, 2021, we previously defined Adjusted Return on Equity as annualized Adjusted Net Income divided by average Fair Value Pro Forma total stockholders’ equity. Average Fair Value Pro Forma stockholders’ equity is an average of the beginning and ending Fair Value Pro Forma stockholders’ equity balance for each period. We believe Adjusted Return on Equity is an important measure because it allows management, investors and our Board to evaluate the profitability of the business in relation to equity and how well we generate income from the equity available.

The following table presents a reconciliation of Return on Equity to Adjusted Return on Equity as of and for the three months ended March 31, 20202021 and 2019.2020. For the reconciliation of net income (loss) to Adjusted Net Income (Loss), see the immediately preceding table “Adjusted Net Income (Loss).”


35
  As of or for the Three Months Ended March 31,
(in thousands) 2020 2019
Return on Equity (11.0)% 16.5%
Adjusted Return on Equity    
Adjusted Net Income (Loss) $(1,205) $9,595
Fair Value Pro Forma average stockholders' equity $488,884
 $363,268
Adjusted Return on Equity (1.0)% 10.6%



As of or for the Three Months Ended March 31,
(in thousands)20212020
Return on Equity2.6 %(11.0)%
Adjusted Return on Equity
Adjusted Net Income (Loss)$12,242 $(1,205)
Fair Value Pro Forma average stockholders' equity (1)
$469,180 $488,884 
Adjusted Return on Equity10.6 %(1.0)%
(1) As of January 1, 2021, there are no further Fair Value Pro Forma adjustments because all loans originated and held for investment and all asset-backed notes issued are recorded at fair value. Therefore, the average stockholders' equity amount as of March 31, 2021 reflects the average of the GAAP stockholders' equity account as of December 31, 2020 and the GAAP stockholders' equity account as March 31, 2021.

Adjusted Operating Efficiency

We define Adjusted Operating Efficiency as Fair Value Pro Forma total operating expenses (excludingadjusted to exclude stock-based compensation expense and litigation reserve)certain non-recurring charges such as expenses associated with our retail network optimization plan divided by Fair Value Pro Forma Total Revenue.total revenue. During the last three quarters of 2020 we excluded COVID-19 related expenses in our adjustments to derive Adjusted Operating Efficiency. As of January 1, 2021, COVID-19 expenses are no longer being adjusted for to derive Adjusted Operating Efficiency because our business practices have been updated to operate in the current environment. We believe Adjusted Operating Efficiency is an important measure because it allows management, investors and our Board to evaluate how efficient we are at managing costs relative to revenue.

The following table presents a reconciliation of Operating Efficiency to Adjusted Operating Efficiency for the three months ended March 31, 20202021 and 2019:2020:
As of or for the Three Months Ended March 31,
(in thousands)20212020
Operating Efficiency78.5 %60.3 %
Adjusted Operating Efficiency
Total revenue135,313 163,428 
Total operating expense106,266 98,614 
Stock-based compensation expense(5,088)(4,151)
Retail network optimization expenses(7,799)— 
Total adjusted operating expenses$93,379 $94,463 
Adjusted Operating Efficiency69.0 %57.8 %
  As of or for the Three Months Ended March 31,
(in thousands) 2020 2019
Operating Efficiency 60.3% 56.9%
Adjusted Operating Efficiency    
Total revenue $163,428
 $138,328
Fair Value Pro Forma Total Revenue adjustments 
 (905)
Fair Value Pro Forma Total Revenue 163,428
 137,423
Total operating expense 98,614
 78,691
Stock-based compensation expense (4,151) (1,980)
Total Fair Value Pro Forma adjusted operating expenses $94,463
 $76,711
Adjusted Operating Efficiency 57.8% 55.8%


Liquidity and Capital Resources

Sources of liquidity

To date, we have funded our lending activities and operations primarily through private issuances of debt, equity issuances, cash from operating activities, and the sale of loans to a third-party financial institution.institutional investor. We anticipate issuing additional securitizations, entering into additional secured financings and continuing whole loan sales.

Current debt facilities

The following table summarizes our current debt facilities available for funding our lending activities and our operating expenditures as of March 31, 2020:2021:
Debt FacilityScheduled Amortization Period
Commencement Date
Interest RatePrincipal
(in thousands)
Secured Financing10/1/2021LIBOR (minimum of 0.00%) + 2.45%$65,214 
Asset-Backed Securitization-Series 2021-A Notes3/1/20231.79%375,000 
Asset-Backed Securitization-Series 2019-A Notes8/1/20223.46%279,412 
Asset-Backed Securitization-Series 2018-D Notes12/1/20214.50%175,002 
Asset-Backed Securitization-Series 2018-C Notes10/1/20214.39%275,000 
Asset-Backed Securitization-Series 2018-B Notes7/1/20214.18%225,001 
$1,394,629 

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Debt Facility Scheduled Amortization Period Commencement Date Interest Rate 
Principal
(in thousands)
Secured Financing 10/1/2021 LIBOR (minimum of 0.00%) + 2.45% $279,999
Asset-Backed Securitization-Series 2019-A Notes 8/1/2022 3.22% 250,000
Asset-Backed Securitization-Series 2018-D Notes 12/1/2021 4.50% 175,002
Asset-Backed Securitization-Series 2018-C Notes 10/1/2021 4.39% 275,000
Asset-Backed Securitization-Series 2018-B Notes 7/1/2021 4.09% 213,159
Asset-Backed Securitization-Series 2018-A Notes 3/1/2021 3.83% 200,004
Asset-Backed Securitization-Series 2017-B Notes 10/1/2020 3.51% 200,000
      $1,593,164

On March 9, 2020, we redeemed our asset-backed notes (Series 2017-A). An advance under our VFN was the primary source of funds for the redemption. The outstanding amounts set forth in the table above are consolidated on our balance sheet whereas loans sold to a third-party financial institutioninstitutional investor are not on our balance sheet once sold.

On February 18, 2021, our wholly-owned subsidiary, Oportun Funding VIII, LLC, the issuer under the 2018-A asset-backed securitization transaction, provided notice to the trustee that we had elected to redeem all $200.0 million of outstanding 2018-A Notes on March 8, 2021 and satisfy and discharge Oportun Funding VIII, LLC’s obligations under the 2018-A Notes and the indenture.

On March 8, 2021, we announced the issuance of $375.0 million two-year fixed-rate asset-backed notes by Oportun Funding XIV, LLC, a wholly-owned subsidiary of ours and secured by a pool of our unsecured personal installment loans (the “2021-A Securitization”). The 2021-A Securitization included four classes of fixed-rate notes: Class A, Class B, Class C and Class D notes, which were priced with a weighted average interest rate of 1.79% per annum. The proceeds from this securitization were used to fund the redemption of 2018-A and paid down our Secured Financing facility.

On March 24, 2021, our wholly-owned subsidiary, Oportun Funding IX, LLC, the issuer under the Series 2018-B asset-backed securitization transaction, provided notice to the trustee that we elected to redeem all $225.0 million of outstanding 2018-B Notes, plus the accrued and unpaid interest, on April 8, 2021 and satisfy and discharge Oportun Funding IX, LLC's obligations under the 2018-B Notes and the indenture. The redemption price was funded by drawing upon our Secured Financing facility and using unrestricted cash.

Lenders do not have direct recourse to Oportun Financial Corporation or Oportun, Inc.

Debt

Our ability to utilize our Secured Financing facility as described herein is subject to compliance with various requirements, including:

Eligibility Criteria. In order for our loans to be eligible for purchase by Oportun Funding V, they must meet all applicable eligibility criteria;
Concentration Limits. The collateral pool is subject to certain concentration limits that, if exceeded, would reduce our borrowing base availability by the amount of such excess; and
Covenants and Other Requirements. The Secured Financing facility contains several financial covenants, portfolio performance covenants and other covenants or requirements that, if not complied with, may result in an event of default and/or an early amortization event causing the accelerated repayment of amounts owed. The Secured Financing facility also requires us to get lender consent prior to making material changes to our credit and collection policies.In order for our loans to be eligible for purchase by Oportun Funding V, they must meet all applicable eligibility criteria;
Concentration Limits. The collateral pool is subject to certain concentration limits that, if exceeded, would reduce our borrowing base availability by the amount of such excess; and
Covenants and Other Requirements. The Secured Financing facility contains several financial covenants, portfolio performance covenants and other covenants or requirements that, if not complied with, may result in an event of default and/or an early amortization event causing the accelerated repayment of amounts owed. The Secured Financing facility also requires us to get lender consent prior to making material changes to our credit and collection policies. If we are unable to get consent to make changes, it may restrict our ability to offer deferred or reduced payment options to our borrowers.

As of March 31, 2020,2021, we were in compliance with all covenants and requirements per the debt facility.

For more information regarding our Secured Financing facility, see Notes 4 and 87 of the Notes to the Condensed Consolidated Financial Statements (Unaudited) included elsewhere in this report.

Our ability to utilize our asset-backed securitization facilities as described herein is subject to compliance with various requirements including:

Eligibility Criteria. In order for our loans to be eligible for purchase by our wholly owned special purpose subsidiaries they must meet all applicable eligibility criteria; and
Covenants and Other Requirements. Our securitization facilities contain pool concentration limits, pool performance covenants and other covenants or requirements that, if not complied with, may result in an event of default, and/or an early amortization event causing the accelerated repayment of amounts owed.

In order for our loans to be eligible for purchase by our wholly owned special purpose subsidiaries they must meet all applicable eligibility criteria; and
Covenants and Other Requirements. Our securitization facilities contain pool concentration limits, pool performance covenants and other covenants or requirements that, if not complied with, may result in an event of default, and/or an early amortization event causing the accelerated repayment of amounts owed.

As of March 31, 2020,2021, we were in compliance with all covenants and requirements of all our asset-backed notes.

For more information regarding our asset-backed securitization facilities, see Notes 4 and 87 of the Notes to the Condensed Consolidated Financial Statements (Unaudited) included elsewhere in this report.

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Credit card receivables retention facility and servicing

On February 5, 2021, we entered into a Receivables Retention Facility Agreement, a Servicing Agreement and other related documents with WebBank, providing us with additional funding to expand our credit card product. Under these agreements, WebBank will originate, fund and retain credit card receivables up to $25.0 million. We will purchase any excess receivables originated above the $25.0 million amount, in addition to certain ineligible receivables and charged-off receivables. The agreements have a term of two years, commencing on February 9, 2021. We will provide certain marketing, processing and accounting processing services to WebBank in connection with our credit card program. WebBank will pay us a servicing fee of 5% to service the accounts and certain excess collections on a monthly basis.

Whole loan sales

In November 2014, we initially entered into a whole loan sale agreement with an institutional investor, whichinvestor. This agreement has beenwas amended from timein March 2021 to time. Theextend the term of the current agreement expires on November 10, 2020. to March 4, 2022. Pursuant to thisthe agreement, we have committedare obligated to sell at least 10% of our unsecured loan originations, subject to certain eligibility criteria, with an option to sell an additional 5%., subject to certain eligibility criteria and minimum and maximum volumes. We retain all rights and obligations involving the servicing of the loans and earn servicing revenue of 5% of the daily average principal balance of loans sold each month.

We will continue to evaluate additional loan sale opportunities in the future and have not made any determinations regarding the percentage of loans we may sell.

The loans are randomly selected and sold at athe pre-determined contractual purchase price above par and we recognize a gain on the loans. We sell loans twice per week. We have not repurchased any of the loans sold related to this agreement and do not anticipate repurchasing loans sold in the future. We therefore do not record a reserve related to our repurchase obligations from the whole loan sale agreement.

In addition, we entered into a separate whole loan sale arrangement with an institutional investor with a commitment to sell 100% of our loans originated under our Access Loan Program. We recognize servicing revenue of 5% of the daily average principal balance of sold loans for the month.

Cash, cash equivalents, restricted cash and cash flows

The following table summarizes our cash and cash equivalents, restricted cash and cash flows for the periods indicated:
Three Months Ended March 31,
(in thousands)20212020
Cash, cash equivalents and restricted cash$183,181 $206,094 
Cash provided by (used in)
Operating activities18,156 52,122 
Investing activities8,987 (39,348)
Financing activities(12,552)57,179 
  Three Months Ended March 31,
(in thousands) 2020 2019
Cash, cash equivalents and restricted cash $206,094
 $118,745
Cash provided by (used in)    
Operating activities 52,122
 47,178
Investing activities (39,348) (57,709)
Financing activities 57,179
 101


Our cash is held for working capital purposes and originating loans. Our restricted cash represents collections held in our securitizations and is applied currently after month-end to pay interest expense and satisfy any amount due to whole loan buyer with any excess amounts returned to us.

Cash flows

Operating Activities

Our net cash provided by operating activities was $52.118.2 million and $47.252.1 million for the three months ended March 31, 20202021 and 2019,2020, respectively. Cash flows from operating activities primarily include net income or losses adjusted for (i) non-cash items included in net income or loss, including depreciation and amortization expense, fair value adjustments, net, origination fees for loans at fair value, net, gain on loan sales, stock-based compensation expense and deferred tax provision, net, (ii) originations of loans sold and held for sale, and proceeds from sale of loans and (iii) changes in the balances of operating assets and liabilities, which can vary significantly in the normal course of business due to the amount and timing of various payments.

Investing Activities

Our net cash used inprovided by (used in) investing activities was $39.39.0 million and $57.7$(39.3) million for the three months ended March 31, 20202021 and 2019,2020, respectively. Our investing activities consist primarily of loan originations and loan repayments. We currently do not own any real estate. We invest in purchases of property and equipment and incur system development costs. Purchases of property and equipment, and capitalization of system development costs may vary from period to period due to the timing of the expansion of our operations, the addition of employee headcount and the development cycles of our system development. The change in our net cash provided by (used in) investing activities is due to the decrease in the number of loans originated for the three months ended March 31, 2021. The decrease in number of loans originated is attributable to the reduced number of applications which we believe is due to COVID-19 stimulus measures combined with continued elevated unemployment. Further, the decrease is due to proactive measures we implemented to tighten our lending criteria and underwriting practices given the current COVID-19 pandemic.

38


Financing Activities

Our net cash provided by (used in) financing activities was $57.2$(12.6) million and $0.1$57.2 million for the three months ended March 31, 2021 and 2020, respectively. For the three months ended March 31, 2021, net cash used in financing activities was primarily driven by the redemption of our Series 2018-A asset-backed notes and 2019, respectively. During those time periods,repayments on our Secured Financing facility. The issuance of our Series 2021-A asset-backed notes securitization was the primary source of funds for the redemption and repayments. For the three months ended March 31, 2020, net cash provided by financing activities was primarily driven by borrowings on our Secured Financing facility, partially offset by repayments on those borrowings and redemption of our Series 2017-A asset-backed notes.

Operating and capital expenditure requirements

We believe that our existing cash balance, anticipated positive cash flows from operations and available borrowing capacity under our credit facilities will be sufficient to meet our anticipated cash operating expense and capital expenditure requirements through at least the next 12 months. We believe our liquidity position at March 31, 20202021 remains strong as we move intocontinue to navigate through a period of uncertain economic conditions related to COVID-19, and we will continue to closely monitor our liquidity as economic conditions change. If our available cash balances are insufficient to satisfy our liquidity requirements, we will seek additional debt or equity financing. If we raise additional funds through the issuance of additional debt, the agreements governing such debt could contain covenants that would restrict our operations and such debt would rank senior to shares of our common stock. The sale of equity may result in dilution to our stockholders and those securities may have rights senior to those of our common stock. We may require additional capital beyond our currently anticipated amounts and additional capital may not be available on reasonable terms, or at all.

Off-Balance Sheet Arrangements

We do not engage inOn February 5, 2021, we entered into an off-balance sheet financing arrangements that have, or are reasonably likelyarrangement under the Receivables Retention Facility Agreement, an Amended and Restated Credit Card Program and Servicing Agreement and other related documents with WebBank, a Utah-chartered industrial bank, providing us with additional funding to expand our credit card product. Under these agreements, WebBank will originate, fund and retain credit card receivables up to $25.0 million. We will purchase any excess receivables originated above the $25.0 million amount, in addition to certain ineligible receivables. The agreements have a current or future effectterm of two years, commencing on February 9, 2021. We will provide certain marketing, processing and accounting processing services to WebBank in connection with our financial condition, changes in financial condition, total revenue or expenses, resultscredit card program. As of operations, liquidity, capital expenditures or capital resources.March 31, 2021, $7.8 million of the $25.0 million has been utilized.

Critical Accounting Policies and Significant Judgments and Estimates

Our Management's Discussion and Analysis of Financial Condition and Results of Operations is based on our condensed consolidated financial statements, which have been prepared in accordance with GAAP. The preparation of these condensed consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, expenses and the related disclosures. In accordance with GAAP, we base our estimates on historical experience and on various other assumptions that we believe are reasonable under the circumstances. Actual results may differ from these estimates under different assumptions or conditions.

There have been no material changes in our critical accounting policies from those disclosed in our Annual Report on Form 10-K dated December 31, 2019,2020, filed with the Securities and Exchange Commission on February 28, 23, 2021 ("2020 ("2019 Form 10-K"), under the heading Management's Discussion and Analysis of Financial Condition and Results of Operations. For additional information about our critical accounting policies and estimates, see the disclosure included in our 20192020 Form 10-K.

Recently Issued Accounting Pronouncements

See Note 2 of the Notes to the Condensed Consolidated Financial Statements (Unaudited) included elsewhere in this report for a discussion of recent accounting pronouncements and future application of accounting standards.

39


Item 3. Quantitative and Qualitative Disclosures About Market Risk

We are exposedThere have been no material changes to our market risk from changesas previously disclosed in credit performance, market rates, prepayments, interest rates, credit spreadsour Form 10-K for the year ended December 31, 2020 and foreign exchange currency rates.filed February 23, 2021. The COVID-19 pandemic has increasedcould continue to have an impact on market volatility and thewhich could impact from changes in the market on our financial results. While we expect the pandemic to have a negative impact on our credit losses and result in a decrease in the fair value of our loans and asset-backed notes, the specific impact is difficult to assess, and may differ materially from the sensitivity analyses provided in our 2019 Form 10-K. Our election of the fair value option on our loans and asset-backed notes generally results in a natural offset of the related market risks; however, we cannot be certain that these changes will offset each other, particularly during the current period of market uncertainty and disruption. 

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures designed to provide reasonable assurance that information we are required to disclose in reports that we file or submit under the Securities Exchange Act of 1934, as amended (the "Exchange Act") is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure and that such information is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms.

As of March 31, 2020, we carried out an evaluation of the effectiveness of our disclosure controls and procedures, as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act.Act, as of the end of the period covered by this Quarterly Report on Form 10-Q. This evaluation was conducted under the supervision of, and with the participation of our management, including our Chief Executive Officer and our Chief Financial Officer. Management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objective, and management necessarily applies its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based on our evaluation, our Chief Executive Officer and our Chief Financial Officer concluded that, as of March 31, 2020,the end of the period covered by this Quarterly Report on Form 10-Q, our disclosure controls and procedures were effective to provideat the reasonable assurance described above.level.

Inherent Limitations on Effectiveness of Controls

There are inherent limitations to the controls and effectiveness of any system of disclosure controls and procedures. These limitations include the possibility of human error, the circumvention or overriding of the controls and procedures and reasonable resource constraints. In addition, because we have designed our system of controls based on certain assumptions, which we believe are reasonable, about the likelihood of future events, our system of controls may not achieve its desired purpose under all possible future conditions. Accordingly, our disclosure controls and procedures provide reasonable assurance, but not absolute assurance, of achieving their objectives.

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting (identified in connection with the evaluation required by RuleRules 13a-15(d) and 15d-15(d) of the Exchange Act )Act) during the quarter ended March 31, 2020period covered by this Quarterly Report on Form 10-Q that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations on Effectiveness of Controls
40


Our management, including our Chief Executive Officer and Chief Financial Officer, does not expect that our disclosure controls and procedures or our internal controls over financial reporting will prevent all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Our disclosure controls and procedures and our internal controls over financial reporting have been designed to provide reasonable assurance of achieving their objectives. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. These inherent limitations include the realities that judgments in decision making can be faulty, and that breakdowns can occur because of a simple error or mistake. Additionally, controls can be circumvented by the individual acts of some persons, by collusion of two or more people or by management override of the controls. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions; over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.


PART II ‑ OTHER INFORMATION


Item 1. Legal Proceedings

On June 13, 2017,For a complaint, captioned Atinar Capital II, LLCdescription of legal proceedings, see Note 14, Leases, Commitments and James Gutierrez v. David Strohm, et. al., CGC 17-559515, or the Atinar Lawsuit, was filed by plaintiffs James Gutierrez and Atinar Capital II, LLC (an LLC controlled by Gutierrez) (the "Gutierrez Plaintiffs")Contingencies, in the Superior Court of the State of California, County of San Francisco, against certain of our current and former directors and officers, and certain of our stockholders alleging that the defendants breachedaccompanying their fiduciary duties to our common stockholders in their capacities as officers, directors and/or controlling stockholders by approving certain of our convertible preferred stock financing rounds that diluted the ownership of our common stockholders, and that certain defendants allegedly aided and abetted such breaches. On October 17, 2019, after being given leave by the court to amend its complaint, the plaintiffs filed a second amended complaint that added Gutierrez Family Holdings, LLC (another entity controlled by Gutierrez) as an additional plaintiff, and pleading the case in the alternative as a derivative shareholder suit. As part of the derivative shareholder suit, Oportun Financial Corporation was added as a nominal defendant only. The second amended complaint seeks unspecified monetary damages and other relief. On November 18, 2019, we filed a demurrer of the second amended complaint. On April 1, 2020, the Court issued an order sustaining our demurrer in part, by dismissing Gutierrez Family Holdings, LLC from the case, and denying it in part. We are indemnifying the current and former directors and officers to whom we have indemnification obligations for fees incurred in defending this matter, and if such directors and officers incur any losses in connection with this matter, we may be required to indemnify them for such losses.

We believe that the Atinar Lawsuit is without merit and we intend to vigorously defend the actions. However, the final outcome with respectNotes to the claims in the lawsuit, including our liability, if any, is uncertain. Furthermore, we cannot be certain that any claims in the Atinar Lawsuit would be resolved in our favor. An adverse finding could cause us to incur substantial expense, could be a distraction to management and could result in reputational harm.

On January 2, 2018, a complaint, captioned Opportune LLP v. Oportun, Inc. and Oportun, LLC, Civil Action No. 4:18-cv-00007, or the Opportune Lawsuit, was filed by plaintiff Opportune LLP in the United States District Court for the Southern District of Texas, against Oportun, Inc. and our wholly-owned subsidiary, Oportun, LLC. The complaint alleged various claims for trademark infringement, unfair competition, trademark dilution and misappropriation against us and Oportun, LLC and called for injunctive relief requiring us and Oportun, LLC to cease using its marks, as well as monetary damages related to the claims. In addition, on January 2, 2018, the plaintiff initiated a cancellation proceeding, Proceeding No. 92067634, before the Trademark Trial and Appeal Board seeking to cancel certain of our trademarks, or the Cancellation Proceeding and, together with the Opportune Lawsuit, the Opportune Matter. On March 5, 2018, the Trademark Trial and Appeal Board granted our motion to suspend the Cancellation Proceeding pending final disposition of the Opportune Lawsuit. On April 24, 2018, the District Court granted our motion to partially dismiss the complaint, dismissing the plaintiff's misappropriation claim. On February 22, 2019, the plaintiff filed an amended complaint adding an additional claim under the Anti-Cybersquatting Protection Act to the remaining claims in the original complaint. On August 30, 2019, we filed a motion for summary judgment on all of the plaintiff's claims. On January 22, 2020, the District Court issued its decision denying our motion for summary judgment. No trial date has been set.

We believe that the Opportune Matter is without merit.Condensed Consolidated Financial Statements (Unaudited) We intend to vigorously defend the Opportune Matter. The final outcome with respect to the claims in the lawsuits, including our liability, if any, is uncertain. Furthermore, we cannot be certain that any claims by the plaintiff would be resolved in our favor. For example, an adverse litigation ruling against us could result in a significant damages award against us, could result in injunctive relief, could result in a requirement that we make substantial royalty payments, and could result in the cancellation of certain Oportun trademarks which would require that we rebrand. Moreover, an adverse finding could cause us to incur substantial expense, could be a distraction to management, and any rebranding as a result may not be well received in the market..

At this stage in these litigation matters, any possible monetary loss or range of monetary loss cannot be estimated. The outcome of litigation is inherently uncertain. If one or more of these legal matters were resolved against us in a reporting period, or settled on unfavorable terms, our consolidated financial statements for that reporting period could be materially adversely affected.

From time to time, we may bring or be subject to other legal proceedings and claims in the ordinary course of business, including legal proceedings with third parties asserting infringement of their intellectual property rights and shareholder claims.consumer litigation. Other than as described above,in this report, we are not presently a party to any legal proceedings that, if determined adversely to us, we believe would individually or taken together have a material adverse effect on our business, financial condition, cash flows or results of operations.

See Note 15, Leases, Commitments and Contingencies, in the accompanying Notes to the Condensed Consolidated Financial Statements (Unaudited) for additional information regarding litigation reserves, if any, for legal proceedings in which the Company is involved.

Item 1A. Risk Factors

Investing in our common stock involves a high degree of risk. Any of the following risks could have an adverse effect on our business, results of operations and financial condition. The following risks could cause the trading price of our common stock to decline, which would cause you to lose all or part of your investment. You should carefully consider these risks, all of the other information in this report, including our consolidated financial statements, the notes thereto and the section entitled “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” including our consolidated financial statements, the notes thereto and the section entitled “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” and general economic and business risks before making a decision to invest in our common stock. While we believe the risks described below include all material risks currently known by us, it is possible that these may not be the only ones we face. Additional risks and uncertainties not presently known to us or that we currently deem immaterial may also impair our business operations.

Summary of Risk Factors

Investing in our common stock involves a high degree of risk. If any of the factors enumerated in this section occurs, our business, financial condition, liquidity, results of operations and prospects could be materially and adversely affected. In that case, the market price of our common stock could decline, and you may lose some or all of your investment. Some of the more significant risks relating to an investment in our common stock include:

The global COVID-19 pandemic has and may continue to adversely impact our business operations, financial performance and results of operations.
We have incurred net losses and may incur net losses in the future.
Our quarterly results are likely to fluctuate significantly and may not fully reflect the underlying performance of our business.
We have experienced rapid growth in recent periods and our recent growth rates may not be indicative of future growth. If we fail to manage our growth effectively, our results of operations may suffer.
Our risk management efforts may not be effective, which may expose us to market risks that harm our results of operations.
We rely extensively on models in managing many aspects of our business. If our models contain errors or are otherwise ineffective, our business could be adversely affected.
Our business may be adversely affected by disruptions in the credit markets, including reduction in our ability to finance our business.
We have elected the fair value option and we use estimates in determining the fair value of our loans and our asset-backed notes. If our estimates prove incorrect, we may be required to write down the value of these assets or write up the value of these liabilities, which could adversely affect our results of operations.
If we are unable to collect payment and service the loans we make to customers, our net charge-off rates may exceed expected loss rates, our business and results of operations may be harmed.
Our results of operations and financial condition and our customers’ willingness to borrow money from us and ability to make payments on their loans have been, and may in the future be, adversely affected by economic conditions and other factors that we cannot control.
Negative publicity or public perception of our company or our industry could adversely affect our reputation, business and results of operations.
If we do not compete effectively in our target markets, our results of operations could be harmed.
Our success and future growth depend on our Oportun brand and our successful marketing efforts across channels, and if we are unable to attract or retain customers, our business and financial results may be harmed.
If we are unable to effectively execute our retail optimization strategy, our business and results of operations may be adversely affected.
We could experience a decline in repeat customers.
We are, and intend in the future to continue, developing new financial products and services, and our failure to accurately predict their demand or growth could have an adverse effect on our business.
We may change our strategy or underwriting and servicing practices, which may adversely affect our business.
We are, and intend in the future to continue, expanding into new geographic regions, and our failure to comply with applicable laws or regulations, or accurately predict demand or growth, related to these geographic regions could have an adverse effect on our business.
Our proprietary credit risk models rely in part on the use of third-party data to assess and predict the creditworthiness of our customers, and if we lose the ability to license or use such third-party data, or if such third-party data contain inaccuracies, it may harm our results of operations.
If we are unable to collect payment on and service the loans we make to our customers, our business would be harmed.
We are exposed to geographic concentration risk.
Changes in immigration patterns, policy or enforcement could affect some of our customers, including those who may be undocumented immigrants, and consequently impact the performance of our loans, our business and results of operations.
Our current level of interest rate spread may decline in the future. Any material reduction in our interest rate spread could adversely affect our results of operations.
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Fraudulent activity could negatively impact our business, operating results, brand and reputation and require us to take steps to reduce fraud risk.
Security breaches and incidents impacting customers’ confidential information that we store may harm our reputation, adversely affect our results of operations, and expose us to liability.
We have limited experience underwriting, originating and servicing secured personal loans.
Our ability to collect payment on loans and maintain accurate accounts may be adversely affected by computer viruses, physical or electronic break-ins, technical errors and similar disruptions.
Any significant disruption in our computer systems could prevent us from processing or posting payments on loans, reduce the effectiveness of our credit risk models and result in a loss of customers.
We may not be able to make technological improvements as quickly as demanded by our customers, including to address their needs during the COVID-19 pandemic, which could harm our ability to attract customers and adversely affect our results of operations, financial condition and liquidity.
Because we receive a significant amount of cash in our retail locations through customer loan repayments, we may be subject to theft and cash shortages due to employee errors.
A deterioration in the financial condition of counterparties, including financial institutions, could expose us to credit losses, limit access to liquidity or disrupt our business operations.
Our vendor relationships subject us to a variety of risks, and the failure of third parties to comply with legal or regulatory requirements or to provide various services that are important to our operations could have an adverse effect on our business.
If we lose the services of any of our key management personnel, our business could suffer.
Competition for our highly skilled employees is intense, and we may not be able to attract and retain the employees we need to support the growth of our business.
We are dependent on hiring an adequate number of hourly bilingual employees to run our business and are subject to government regulations concerning these and our other employees, including minimum wage laws.
Our mission to provide inclusive, affordable financial services that empower our customers to build a better future may conflict with the short-term interests of our stockholders.
Our international operations and offshore service providers involve inherent risks which could result in harm to our business.
It may be difficult and costly to protect our intellectual property rights, and we may not be able to ensure their protection.
We have been, and may in the future be, sued by third parties for alleged infringement of their proprietary rights.
Our credit risk models and internal systems rely on software that is highly technical, and if it contains undetected errors, our business could be adversely affected.
Some aspects of our business processes include open source software, and any failure to comply with the terms of one or more of these open source licenses could negatively affect our business.
Financial regulatory reform relating to asset-backed securities has not been fully implemented and could have a significant impact on our ability to access the asset-backed securities market.
Litigation, regulatory actions and compliance issues could subject us to significant fines, penalties, judgments, remediation costs and/or requirements resulting in increased expenses.
Internet-based and electronic signature-based loan origination processes may give rise to greater risks than paper-based processes.
The CFPB is a relatively new agency which has sometimes taken expansive views of its authority to regulate consumer financial services, creating uncertainty as to how the agency’s actions or the actions of any other new agency could impact our business.
The collection, storage, use, disclosure, and other processing of personal information could give rise to liabilities as a result of existing or new governmental regulation, conflicting legal requirements or differing views of personal privacy rights.
We may have to constrain our business activities to avoid being deemed an investment company under the Investment Company Act.
Our bank partnership products may lead to regulatory risk and may increase our regulatory burden.
We are pursuing a national bank charter which could subject us to significant new regulation.
We have incurred substantial debt and may issue debt securities or otherwise incur substantial debt in the future, which may adversely affect our financial condition and negatively impact our operations.
A breach of early payment triggers or covenants or other terms of our agreements with lenders could result in an early amortization, default, and/or acceleration of the related funding facilities.
Our securitizations and whole loan sales may expose us to certain risks, and we can provide no assurance that we will be able to access the securitization or whole loan sales market in the future, which may require us to seek more costly financing.
In connection with our securitizations, Secured Financing facility, and whole loan sales, we make representations and warranties concerning these loans. If those representations and warranties are not correct, we could be required to repurchase the loans. Any significant required repurchases could have an adverse effect on our ability to operate and fund our business.

We have marked with an asterisk (*) those risks described below that reflect substantive changes from the risks described under Part I, Item 1A "Risk Factors" included in our Annual Report on2020 Form 10-K for the year ended December 31, 2019.10-K.


Risks RelatingRelated to Our Business

We are unable to predict the extent to which theThe global COVID-19 pandemic has and may continue to adversely impact our business operations, financial performance and results of operations.*
 
The ongoing COVID-19 pandemic has spread across the globe and ishas significantly impactingimpacted worldwide economic activity and increasingcontinues to increase economic uncertainty. Concerns over the economic impact of the COVID-19 pandemic have caused extreme volatility in financial and other capital markets which has and may continue to adversely impact our stock price as well as our ability to access capital markets. If funds become
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unavailable, we cannot be sure that we will be able to maintain the necessary levels of funding to retain current levels of originations without incurring higher funding costs, a reduction in the term of funding instruments or increasing the rate of whole loan sales or be able to access funding at all. If we are unable to arrange financing on favorable terms, we may not be able to grow our business as planned and we may have to further curtail our origination of loans, which could result in volatility in our results of operations, financial condition and cash flows. 

Many of our customers are currently orhave been and may continue to become impacted by recommendations and/or mandates from federal, state, and local authorities to stay home ("shelter in place" or "safer at home") orders). These events have caused and may continue to cause a significant increase in unemployment, are expected to result in decreased consumer spending and could cause economic deterioration. In addition, the continued impact of the COVID-19 pandemic and corresponding shelter in place orders havehas adversely affected our business in a number of ways, including a decreased demand for our products, which, combined with our credit tightening, has decreased originations.originations, which could negatively impact our liquidity position and our growth strategy. This crisis has left some of our customers unable to make payments and has resulted in increased delinquencies and charge-offs and may cause other unpredictable and adverse events. If the pandemic continues or if shelter in place orders are lifted and then another outbreak occurs,worsens, there may be continued or heightened impact on demand for our loans and on our customers’ ability to repay their loans. Governmental stimulus may have favorably impacted some of our customers and helped them to meet their loan obligations. If these benefits are not reinstated, or are reinstated at a reduced level than otherwise expected, or if other stimulus measures benefiting such customers are not enacted in the near term, the effect may materially and adversely impact the ability of customers to make timely payments and may result in an increase in loan delinquencies. In addition, governmental stimulus may result in reduced demand for our products, and any further economic relief or stimulus payment provided by the government in the future may cause demand for our products to remain depressed from prior levels.

Similar to relief options we have previously offered to customers impacted by natural disasters such as hurricanes and wildfires, we have and are offeringcontinuing to offer payment relief options to customers impacted by the COVID-19 pandemic, including payment deferrals,emergency hardship programs, reduced payment plans, late fee waivers and other customer accommodations. Unlike the relief options offered for natural disasters, which were limited to the affected geographies, COVID-19 related relief is being offered in all states in which we do business and has and may continue to adversely affect our business, financial condition, results of operations, and cash flows. While the percentage of our owned portfolio balance in active deferral status under the Emergency Hardship Deferral program has declined since early 2020, there can be no assurance that customer inquiries related to relief options will not increase in the future, either as a result of COVID-19 or a future emergency or disruption in the economy. Legal, regulatory and regulatory responses tomedia concerns about the lending industry in general, or our practices, during the COVID-19 pandemic could result in additional regulation or restrictions affecting the conduct of our business in the future including,either due to regulatory requirements or made voluntarily due to reputational or other pressures. For example, a federal bill has been recently introduced that proposes to place significant restrictions on the ability to collect loans made before the COVID-19 pandemic began and would impose requirements for accommodations to customers impacted by the pandemic. These changes could include, but not limited to, requirements that we waive or lower interest, payments, or otherwise alter our collection practices or forgive debt for those impacted by COVID-19. If we implement any of these orders were to become requirements in any of the states that we service, compliance withchanges, such orderschanges could adversely affect our income and other results of operations in the near term, make collection of our personal loans more difficult, reduce income received from such loans or negatively affect our ability to comply with our current financing arrangements or obtain financing with respect to such loans.
 
We have incurred COVID-19 related expenses for items and services including sanitation kits, facilities equipment, contingency call center, payment option flyers, childcare relief, special medical enrollment, sick leave, emergency assistance fund and charitable contributions, among other things. Until the COVID-19 pandemic subsides, we expect to continue to incur such expenses and may incur additional COVID-19 related expenses, which may adversely affect our results of operations, financial condition, and cash flows.

The majority of our retail locations remain open subject to local social distancinghealth orders. If one or more of our retail locations becomes unavailable, our ability to attract new customers, conduct business and collect payments from customers may be adversely affected, which could result in increased delinquencies and losses. In addition, changes in consumer behavior and health concerns may continue to impact demand for our loans and customer traffic at our retail locations. We are taking precautions to protect the safety and well-being of our employees and customers. However, no assurance can be given that the steps being taken will be deemed to be adequate or appropriate, nor can we predict the level of disruption which will occur to our employee’s ability to provide customer support and service. We may also face claims related to the pandemic, including claims from employees or customers who allege that they contracted COVID-19 at our retail locations or offices. Any such allegations of exposure or illness could result in litigation and harm to our reputation, which could negatively affect our business, results of operations, and financial condition.

Substantially all of our corporate non-retail employees in the United States are subject to shelter-in-placevarying shelter in place requirements and social distancing orders which have resulted in most of the team being required to work remotely. Our contact centers (either owned or through our outsourcing partners) are also located in various jurisdictions within three countries, all of which have varying shelter in place and social distancing orders in place. While we have been successful thus far in complying with these orders and keeping the contact centers operational, predominately by moving the majority of our contact center employees to home working environments, our ability to continue to originate loans and service our customers is highly dependent on the ability of contact center staff to continue to work, either in the contact center or remotely. If a significant percentage of our workforce is unable to work effectively as a result of the COVID-19 pandemic, including because of illness, quarantines, ineffective remote work arrangements or technology, utilityavailability of utilities, or other failures or limitations, our operations may be adversely impacted. In addition, theThe increase in remote working may also result in consumer or employee privacy, IT security, and fraud concerns as well as increase our exposure to potential regulatory or civil claims. Additionally, if any of our critical vendors are adversely impacted by the COVID-19 pandemic and unable to deliver services to us, our operations may be adversely impacted.

The duration and scope of the pandemic, and our ability to make necessary adjustments from it, is highly uncertain. We continue to monitorThe ultimate extent of the effect thatimpact of the COVID-19 pandemic may have, and while it is not possible at this time to estimate the impact that COVID-19 could have on our business, the continued spread of COVID-19, and the measures taken by the governments of countries affected, may have an adverse effect on our business and financial condition.results of operations will depend on future developments that are highly uncertain and cannot be predicted, including the scope and duration of the pandemic, timing of global recovery, and economic normalization and responses taken by governmental authorities and other third parties due to the COVID-19 pandemic, including economic assistance programs and stimulus efforts. While there have recently been vaccines developed and administered, and the spread of COVID-19 may eventually be contained or mitigated, we cannot predict the timing of the vaccine roll-out or the efficacy of such vaccines, and we do not yet know how our business, or our partners will operate in a
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post COVID-19 environment. There may be additional costs or impacts to our business and operations, including when we are able to return to our offices and resume in-person activities, travel, and events. In addition, there is no guarantee that a future outbreak of this or any other widespread epidemics will not occur, or that the global economy will fully recover. The ultimate impact of the COVID-19 pandemic or a similar health epidemic on our business, operations, or the global economy as a whole remains highly uncertain.

To the extent the COVID-19 pandemic continues to adversely affectsaffect our business and financial results, it may also have the effect of heightening many of the other risks described in this "Risk Factors" section, such as those relating to our losses, liquidity, our indebtedness, and our ability to comply with the covenants contained in the agreements that govern our indebtedness.


We have experienced rapid growth that may not be indicative of our future growth and, if we continue to grow rapidly, we may not be able to manage our growth effectively.

We have experienced rapid growth and have a limited operating history at our current scale. Assessing our business and future prospects may be difficult because of the risks and difficulties we face. These risks and difficulties include our ability to:

increase the volume of loans originated through our various origination channels, including retail locations, direct mail marketing, contact centers and online, which includes our mobile origination solution;
increase the effectiveness of our direct mail marketing, radio advertising, digital advertising and other marketing strategies;
efficiently manage and expand our presence and activities in states in which we operate, as well as expand into new states;
successfully build our brand and protect our reputation from negative publicity;
manage our Annualized Net Charge-Off Rate;
maintain the terms on which we lend to our customers;
protect against increasingly sophisticated fraudulent borrowing and online theft;
enter into new markets and introduce new products and services;
continue to expand our customer demographic focus from our original customer base of Spanish- speaking customers;
successfully maintain our diversified funding strategy, including loan warehouse facilities, whole loan sales and securitization transactions;
successfully manage our interest rate spread against our cost of capital;
successfully adjust our proprietary credit risk models, products and services in response to changing macroeconomic conditions and fluctuations in the credit market;
effectively manage and expand the capabilities of our contact centers, outsourcing relationships and other business operations abroad;
effectively secure and maintain the confidentiality of the information provided and utilized across our systems;
successfully compete with companies that are currently in, or may in the future enter, the business of providing consumer financial services to low-to-moderate income customers underserved by traditional, mainstream financial institutions;
attract, integrate and retain qualified employees; and
successfully adapt to complex and evolving regulatory environments.

We expect that, in the future, even if our revenue continues to increase, our revenue or aggregate origination growth rates may decline. In addition, our historical rapid growth has placed, and may continue to place, significant demands on our management and our operational and financial resources. We will need to improve our operational, financial and management controls and our reporting systems and procedures as we continue to grow our business and add more personnel. If we cannot manage our growth effectively, our results of operations will suffer.

We have incurred net losses and may incur net losses in the future.*

For the year ended December 31, 2019, we generated net income of $61.6 million. However, for the three months ended March 31, 2020, we experiencedhad a net loss of $(13.3)$45.2 million and for the year ended December 31, 2017, we experienced a net loss of $(10.2) million. In addition, we have experienced a net losslosses in years prior to 2017.the past. As of March 31, 2020,2021, our retained earnings were $68.2$39.5 million. We will need to generate and sustain increased revenue and net income levels in future periods in order to achieve and increase profitability, and, even if we do, we may not be able to maintain or increase our level of profitability over the long term. We intend to continue to expend significant funds to grow our business, and we may not be able to increase our revenue enough to offset our higher operating expenses. We may incur significant losses in the future for a number of reasons, including the other risks described in this report, and unforeseen expenses, difficulties, complications and delays, and other unknown events. We have implemented measures to reduce operating costs, and we continuously evaluate other opportunities to reduce costs further. If we are unable to achieve or sustain profitability, our business would suffer, and the market price of our common stock may decrease.

Our quarterly results are likely to fluctuate significantly and may not fully reflect the underlying performance of our business.*

Our quarterly results of operations are likely to vary significantly in the future and period-to-period comparisons of our results of operations may not be meaningful, especially as a result of our election of the fair value option as of January 1, 2018 and now as a result of the COVID-19 pandemic. Accordingly, the results for any one quarter are not necessarily an indication of future performance. Our quarterly financial results may fluctuate due to a variety of factors, some of which are outside of our control and, as a result, may not fully reflect the underlying performance of our business. Factors that may cause fluctuations in our quarterly financial results include:

loan volumes, loan mix and the channels through which our loans are originated;
oan volumes, loan mix and the channels through which our loans are originated;
the effectiveness of our direct marketing and other marketing channels;
the timing and success of new products and origination channels;
the amount and timing of operating expenses related to acquiring customers and the maintenance and expansion of our business, operations

and infrastructure;
net charge-off rates;
adjustments to the fair value of our Fair Value Loans and Fair Value Notes;
our cost of borrowing money and access to the capital markets; and
general economic, industry, and market conditions, including those stemming from the COVID-19 pandemic.

In addition, we experience significant seasonality in demand for our loans, which is generally lower in the first quarter. The seasonal slowdown is primarily attributable to high loan demand around the holidays in the fourth quarter and the general increase in our customers’ available cash flows in the first quarter, including cash received from tax refunds, which temporarily reduces their borrowing needs. While our growth has obscured this seasonality from our overall financial results, we expect our results of operations to continue to be affected by such seasonality in the future. However, the impact of the COVID-19 pandemic has and may continue to disrupt the seasonal trends our business has consistently experienced.

We have experienced rapid growth in recent periods and our recent growth rates may not be indicative of future growth. If we fail to manage our growth effectively, our results of operations may suffer.*

We have experienced rapid growth in our business and operations in recent periods, and our recent growth rates may not be indicative of our future growth rates. We believe our revenue growth depends on a number of factors, including but not limited to our ability to:

increase the volume of loans originated through our various origination channels, including mobile, retail locations, direct mail marketing, contact centers, and partnerships;
increase the effectiveness of our direct mail marketing, radio advertising, digital advertising and other marketing strategies;
efficiently manage and expand our presence and activities in states in which we operate, as well as expand into new states, including successfully developing our bank partnerships and if approved, our de novo national bank ("Oportun Bank");
successfully build our brand and protect our reputation from negative publicity;
manage our Annualized Net Charge-Off Rate;
maintain the terms on which we lend to our customers;
protect against increasingly sophisticated fraudulent borrowing and online theft;
enter into new markets, new channels and introduce new products and services;
continue to expand our customer demographic focus from our original customer base of Spanish-speaking customers;
successfully maintain our diversified funding strategy, including loan warehouse facilities, whole loan sales, and securitization transactions;
successfully manage our interest rate spread against our cost of capital;
successfully adjust our proprietary credit risk models, products, and services in response to changing macroeconomic conditions and fluctuations in the credit market;
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effectively manage and expand the capabilities of our contact centers, outsourcing relationships, and other business operations abroad;
effectively secure and maintain the confidentiality of the information provided and utilized across our systems;
successfully compete with companies that are currently in, or may in the future enter, the business of providing consumer financial services to low- and moderate-income customers underserved by traditional, mainstream financial institutions;
attract, integrate, and retain qualified employees; and
successfully adapt to complex and evolving regulatory environments.

If we are unable to accomplish these tasks, our revenue growth may be harmed. In addition, our historical rapid growth has placed, and our future growth will continue to place significant demands on our management and our operational and financial resources. We will need to improve our operational, financial and management controls and our reporting systems and procedures as we continue to grow our business and add more personnel. If we cannot manage our growth effectively, our results of operations will suffer.

Further, many economic and other factors outside of our control, including general economic and market conditions, global pandemics, consumer and commercial credit availability, inflation, unemployment, consumer debt levels and other challenges affecting the global economy, may adversely affect our ability to sustain revenue growth consistent with recent history. For example, since the onset of the COVID-19 pandemic in March 2020, we have experienced a slowdown in our loan originations and it is uncertain how long this slowdown may continue. While we have seen some increase in loan originations since the start of the COVID-19 pandemic, our originations have not yet returned to pre-pandemic levels. If our loan originations and revenue growth do not return to pre-pandemic levels or we experience additional slowdown in our loan origination due to the COVID-19 pandemic or other factors outside of our control, our results of operations, financial condition, and cash flows will suffer.

Our risk management efforts may not be effective, which may expose us to market risks that harm our results of operations.

We could incur substantial losses and our business operations could be disrupted if we are unable to effectively identify, monitor and mitigate financial risks, such as credit risk, interest rate risk, prepayment risk and liquidity risk, as well as operational risks. Our risk management policies, procedures and models, may not be sufficient to identify all of the risks we are exposed to, mitigate the risks we have identified or identify additional risks that arise in the future.

As our loan mix changes and as our product offerings evolve, our risk management strategies may not always adapt to such changes. Some of our methods of managing risk are based upon our use of observed historical market behavior and management’s judgment. Other of our methods for managing risk depend on the evaluation of information regarding markets, customers or other matters that are publicly available or otherwise accessible to us. While we employ a broad and diversified set of risk monitoring and risk mitigation techniques, those techniques and the judgments that accompany their application cannot anticipate every economic and financial outcome or the timing of such outcomes. If our risk management efforts are ineffective, we could suffer losses that could harm our business, financial condition, orand results of operations.

We rely extensively on models in managing many aspects of our business. If our models contain errors or are otherwise ineffective, our business could be adversely affected.*

Our ability to attract customers and to build trust in our loan products is significantly dependent on our ability to effectively evaluate a customer’s creditworthiness and likelihood of default. In deciding whether to extend credit to prospective customers, we rely heavily on our proprietary credit risk models, which are statistical models built using third-party alternative data, credit bureau data, customer application data and our credit experience gained through monitoring the performance of our customers over time. Some of theseThese models are built using forms of artificial intelligence or AI,("A.I."), such as machine learning. If our credit risk models fail to adequately predict the creditworthiness of our customers or their ability to repay their loans due to programming or other errors, or if any portion of the information pertaining to the prospective customer is incorrect, incomplete or becomes stale (whether by fraud, negligence or otherwise), and our systems do not detect such errors, inaccuracies or incompleteness, or any of the other components of our credit decision process described herein fails, we may experience higher than forecasted loan losses. Also, if we are unable to access certain third-party data used in our credit risk models, or access to such data is limited, our ability to accurately evaluate potential customers may be compromised. Credit and other information that we receive from third parties about a customer may also be inaccurate or may not accurately reflect the customer’s creditworthiness, which may adversely affect our loan pricing and approval process, resulting in mispriced loans, incorrect approvals or denials of loans. In addition, this information may not always be complete, up-to-date or properly evaluated. As a result, these methods may not predict future risk exposures, which could be significantly greater than the historical measures or available information indicate.

Our reliance on our credit risk models and other models to manage many aspects of our business, including valuation, pricing, collections management, marketing targeting models, fraud prevention, liquidity and capital planning, direct mail and telesales, may prove in practice to be less predictive than we expect for a variety of reasons, including as a result of errors in constructing, interpreting or using the models or the use of inaccurate assumptions (including failures to update assumptions appropriately in a timely manner, or the use of AI)A.I.). We rely on our credit risk models and other models to develop and manage new products and services with which we have limited development or operating experience as well as new geographies where we have not historically operated. Our assumptions may be inaccurate, and our models may not be as predictive as expected for many reasons, in particular because they often involve matters that are inherently difficult to predict and beyond our control, such as macroeconomic conditions, credit market volatility and interest rate environment, particularly in light of the COVID-19 pandemic, and they often involve complex interactions between a number of dependent and independent variables and factors. In particular, even if the general accuracy of our valuation models is validated, valuations are highly dependent upon the reasonableness of our assumptions and the predictability of the relationships that drive the results of the models. The errors or inaccuracies in our models may be material and could lead us to make wrong or sub-optimal decisions in managing our business, and this could harm our business, results of operations, and financial condition.

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Additionally, if we make errors in the development, validation or implementation of any of the models or tools we use to underwrite the loans that we then securitize or sell to investors, those investors may experience higher delinquencies and losses. We may also be subject to liability to those investors if we misrepresented the characteristics of the loans sold because of those errors. Moreover, future performance of our customers’ loans could differ from past experience because of macroeconomic factors, policy actions by regulators, lending by other institutions or reliability of data used in the underwriting process. To the extent that past experience has influenced the development of our underwriting procedures and proves to be inconsistent with future events, delinquency rates and losses on loans could increase. Errors in our models or tools and an inability to effectively forecast loss rates could also inhibit our ability to sell loans to investors or draw down on borrowings under our warehouse and other debt facilities, which could limit originations of new loans and could hinder our growth and harm our financial performance. Additionally, the use of AIA.I. in credit models is relatively

new and its impact from a regulatory standpoint is unproven, and any negative regulatory action based upon this could have an adverse impact on our financial performance.

Our business may be adversely affected by disruptions in the credit markets, including reduction in our ability to finance our business.*

We depend on securitization transactions, loan warehouse facilities and other forms of debt financing, as well as whole loan sales, in order to finance the principal amount of most of the loans we make to our customers. See more information about our outstanding debt in Note 8 to the Notes to the Condensed Consolidated Financial Statements (Unaudited). However, there is no assurance that these sources of capital will continue to be available in the future on terms favorable to us or at all, particularly in light of capital markets volatility stemming from the COVID-19 pandemic. The availability of debt financing and other sources of capital depends on many factors, some of which are outside of our control. The risk of volatility surrounding the global economic system, including due to the COVID-19 pandemic and other disruptions, as well as uncertainty surrounding the future of regulatory reforms such as the Dodd-Frank Wall Street Reform and Consumer Protection Act or the Dodd-Frank Act,(the "Dodd-Frank Act") continue to create uncertainty around access to the capital markets. Events of default or breaches of financial, performance or other covenants, as a result of the underperformance of certain pools of loans underpinning our securitizations or other debt facilities, could reduce or terminate our access to funding from institutional investors, including investment banks, traditional and alternative asset managers and other entities. Such events could also result in default rates at a higher interest rate and therefore increase our cost of capital. In addition, our ability to access future capital may be impaired because our interests in our financed pools of loans are “first loss” interests and so these interests will only be realized to the extent all amounts owed to investors or lenders and service providers under our securitizations and debt facilities are paid in full. In the event of a sudden or unexpected shortage or restriction on the availability of funds, we cannot be sure that we will be able to maintain the necessary levels of funding to retain current levels of originations without incurring higher funding costs, a reduction in the term of funding instruments or increasing the rate of whole loan sales or be able to access funding at all. If we are unable to arrange financing on favorable terms, we may not be able to grow our business as planned and we may have to curtail our origination of loans. In addition,Regulators in July 2017 the head ofcertain jurisdictions including the United Kingdom Financial Conduct Authorityand the United States have announced the desire to phase out the use of LIBOR by the end of 2021. It2021, though the ICE Benchmark Administration, the administrator of LIBOR, announced plans to consult to extend the timeline for ceasing publication for certain tenors of U.S. dollar LIBOR to June 30, 2023. The transition from LIBOR to a new replacement benchmark is not possible to predict whether LIBOR will cease to exist after calendar year 2021, whether additional reforms to LIBOR mayuncertain at this time and the consequences of such developments cannot be enacted, or whether alternative reference rates will gain market acceptance, and any of these outcomesentirely predicted, but could increase our interest rate risk related to our Secured Financing which is currently tied to LIBOR. Changes in interest rates or foreign currency exchange rates could affect our interest expense, which could result in volatility in our results of operations, financial condition, and cash flows.

We have elected the fair value option and we use estimates in determining the fair value of our loans and our asset-backed notes. If our estimates prove incorrect, we may be required to write down the value of these assets or write up the value of these liabilities, which could adversely affect our results of operations.*

Our ability to measure and report our financial position and results of operations is influenced by the need to estimate the impact or outcome of future events on the basis of information available at the time of the issuance of the financial statements. We use estimates, assumptions, and judgments when certain financial assets and liabilities are measured and reported at fair value. Fair values and the information used to record valuation adjustments for certain assets and liabilities are based on quoted market prices and/or other observable inputs provided by independent third-party sources, when available. During periods of market disruption, including periods of significantly rising or high interest rates, rapidly widening credit spreads or illiquidity, it may be difficult to value certain assets if trading becomes less frequent or market data becomes less observable. In such cases, certain asset valuations may require significant judgment, and may include inputs and assumptions that require greater estimation, including credit quality, liquidity, interest rates, and other relevant inputs. If actual results differ from our judgments and assumptions, then it may have an adverse impact on the results of operations and cash flows. Management has processes in place to monitor these judgments and assumptions, including review by our internal valuation and loan loss allowance committee, but these processes may not ensure that our judgments and assumptions are correct.

We use estimates and assumptions in determining the fair value of our Fair Value Loans and Fair Value Notes. Our Fair Value Loans represented 83%84% of our total assets and Fair Value Notes represented 61%88% of our total liabilities as of March 31, 2020.2021. Our Fair Value Loans are determined using Level 3 inputs and Fair Value Notes are determined using Level 2 inputs. Changes to these inputs could significantly impact our fair value measurements. Valuations are highly dependent upon the reasonableness of our assumptions and the predictability of the relationships that drive the results of our valuation methodologies. In addition, a variety of factors such as changes in the interest rate environment and the credit markets, changes in average life, higher than anticipated delinquency and default levels or financial market illiquidity, may ultimately affect the fair values of our loans receivable and asset-backed notes. Material differences in these ultimate values from those determined based on management’s estimates and assumptions may require us to adjust the value of certain assets and liabilities, including in a manner that is not comparable to others in our industry, which could adversely affect our results of operations.

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If we are unable to collect payment and service the loans we make to customers, our net charge-off rates are in excess ofmay exceed expected loss rates, and our business and results of operations may be harmed.*

Our unsecured personal loans are not secured by any collateral, not guaranteed or insured by any third party and not backed by any governmental authority in any way. We are therefore limited in our ability to collect on these loans if a customer is unwilling or unable to repay them. A customer’s ability to repay us can be negatively impacted by increases in his or her payment obligations to other lenders under mortgage, credit card and other loans, or loss of employment due to economic turmoil, particularly in light of the COVID-19 pandemic. These changes can result from increases in base lending rates or structured increases in payment obligations and could reduce the ability of our customers to meet their payment obligations to other lenders and to us. In addition, the success of any additional economic assistance program or stimulus legislation is unknown, and we cannot determine the impact of any such program has had or will have on our net charge-off rates.

Our ability to adequately service our loans is dependent on our ability to grow and appropriately train our customer service and collections staff, our ability to expand our servicing capabilities as the number of our loans increase, and our ability to contact our customers when they default. Additionally, our customer service and collections staff are dependent upon maintaining adequate information technology, telephony, and internet connectivity such that they can complete their job functions. If a customer defaults on a loan, we fail to adequately leverage these technologies to service and collect amounts owed in respect of our loans, or if our customers opt to block us from calling, texting, emailing or otherwise contacting them, then payments to us may be unsuccessfuldelayed or reduced.

In August 2020, we changed in our small claims filing practices, which included the dismissal of all pending small claims court filings, suspension of all new small claims filings and the commitment to reduce court filings by 60% in the future. If we are unable to employ alternative means of engaging severely delinquent customers the effectiveness of our efforts to collect on defaulted loans may be impacted. Additionally, our contact centers, either owned or through our outsourcing partners, are located in various jurisdictions within three countries, all of which have varying shelter in place or social distancing orders in place. While we have been successful thus far in complying with these orders and keeping contact centers operational, predominantly by moving the amountmajority of contact center staff to home working environments, our ability to perform collections activities is highly dependent on the ability of our contact center staff to continue to work, either in the contact center or remotely. If a significant percentage of our contact center workforce is unable to work as a result of the loan.COVID-19 pandemic, including because of illness, quarantines, ineffective remote work environments or technology, utility, or other failures or limitations, our ability to collect payment may be adversely affected. Because our net charge-off rate depends on the collectability of the loans, if we experience an unexpected significant increase in the number of customers who fail to repay their loans or an increase in the principal amount of the loans that are not repaid, our revenue and results of operations could be adversely affected. Furthermore, because our personal loans are unsecured loans they are dischargeable in bankruptcy. If we experience an unexpected, significant increase in the number of customers who successfully discharge their loans in a bankruptcy action, our revenue and results of operations could be adversely affected.


We incorporate our estimate of lifetime loan losses in our measurement of fair value for our Fair Value Loans. To estimate the appropriate level of allowance for loan losses, we consider known and relevant internal and external factors that affect loan receivable collectability, including the total amount of loans receivable outstanding, historical loan losses, our current collection patterns and economic trends. While this evaluation process uses historical and other objective information, the classification of loans and the forecasts and establishment of loan losses and fair value are also dependent on our subjective assessment based upon our experience and judgment. Given the unprecedented nature of the COVID–19 pandemic and the rapid impact it has had on the economy, the amount of subjective assessment and judgment applied to develop our forecasts has increased materially, since no directly corresponding historical data set exists. Our methodology for establishing our fair value is based on the guidance in Accounting Standards Codification, 820 and 825, and, in part, on our historic loss experience. If customer behavior changes as a result of economic conditions and if we are unable to predict how the unemployment rate and general economic uncertainty may affect our estimate of lifetime loan losses, the fair value may be reduced for our Fair Value Loans, which will decrease Net Revenue. Our calculations of fair value are estimates, and if these estimates are inaccurate, our results of operations could be adversely affected. Neither state regulators nor federal regulators regulate our calculations of fair value, and unlike traditional banks, we are not subject to periodic review by bank regulatory agencies of our loss estimates or our calculations of fair value. In addition, because our debt financings include delinquency triggers as predictors of losses, increased delinquencies or losses may reduce or terminate the availability of debt financings to us.

Our results of operations and financial condition and our customers’ willingness to borrow money from us and ability to make payments on their loans have been, and may in the future be, adversely affected by economic conditions and other factors that we cannot control.*

Uncertainty and negative trends in general economic conditions in the United States and abroad, historically have created a difficult operating environment for our business and other companies in our industry. Many factors, including factors that are beyond our control, may impact our results of operations or financial condition, our customers’ willingness to incur loan obligations and/or affect our customers’ willingness or capacity to make payments on their loans. These factors include: unemployment levels, housing markets, immigration policies, gas prices, energy costs, government shutdowns, delays in tax refunds, significant tightening of credit markets, and interest rates, as well as events such as natural disasters, acts of war, terrorism, social unrest, catastrophes, epidemics, and pandemics, including COVID-19.

In addition, major medical expenses, divorce, death, or other issues that affect our customers could affect our customers’ willingness or ability to make payments on their loans. Further, our business currently is heavily concentrated on consumer lending and, as a result, we are more susceptible to fluctuations and risks particular to U.S. consumer credit than a company with a more diversified lending portfolio. We are also more susceptible to the risks of increased regulations and legal and other regulatory actions that are targeted towards consumer credit. If the United States experiences an economic downturn, or if we become affected by other events beyond our control, we may experience a significant reduction in revenue, earnings and cash flows. If our customers default under a loan receivable held directly by us, we will experience loss of principal and anticipated interest payments, which could adversely affect our cash flow from operations. The cost to service our loans may also increase without a corresponding increase in our interest on loans. We may also become exposed to increased credit risk from our customers and third parties who have obligations to us. For example, since the beginning of January 2020, the COVID-19 pandemic has caused disruption and volatility in the global financial markets and the continued spread of COVID-19 has led to an economic slowdown. In addition, the outbreak has resultedslowdown resulting in all states and the federal government declaring a state of emergency and in many locations, schools, bars and restaurants, gyms and other non-essential businesses have been ordered closed at a county, city or state level. Jurisdictions have issued "shelter in place" or similar orders, restricting movement of most citizens for other than to/from essential activities. These developments may cause an increase in unemployment levels and affect
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affecting our customers' ability to satisfy their obligations. In addition, the cost to service our loans has and may alsocontinue to increase without a corresponding increase in our interest on loans. WeAs a result of the COVID-19 pandemic, we have and may also becomecontinue to be exposed to increased credit risk from our customers and third parties who have obligations to us.

An economic downturn may also be accompanied by decreased consumer demand for automobiles, and declining values of vehicles securing outstanding secured personal loans, which would weaken collateral coverage for secured personal loans and increase the amount of loss in the event of default. Significant increases in the inventory of used vehicles during periods of economic slowdown or recession may also depress the prices at which repossessed vehicles may be sold or delay the timing of these sales. Consequently, if a vehicle securing a secured personal loan is repossessed while the used car auction market is depressed, the sale proceeds for such vehicle may be lower than expected, resulting in higher than expected losses.

If aspects of our business, including the quality of our loan portfolio or our customers’ ability to pay, are significantly affected by economic changes or any other conditions in the future, we cannot be certain that we will adequately adapt our business to such changes, so our business would be adversely affected.

Negative publicity or public perception of our industrycompany or our companyindustry could adversely affect our reputation, business, and results of operations.*

Negative publicity about our industry or our company, inincluding the mediaterms of the consumer loans, effectiveness of the proprietary credit risk model, privacy and security practices, originations, marketing, servicing and collections, other business practices or on social media platforms,initiatives, litigation, regulatory compliance and the experience of customers, even if inaccurate, could adversely affect our reputation and the confidence in our brand and business model. model or lead to changes in our business practices. For example, on July 28, 2020 we published a press release and a blog post announcing, among other things, changes to our legal collections practices to better align with our mission. In the blog post, we acknowledged that this move was partially the result of inquiries we received from certain consumer advocates and media outlets. Despite our responsiveness to the inquiries, certain media outlets and consumer advocates chose to highlight and have continued to highlight the very past practices that we had already modified. The proliferation of social media may increase the likelihood that negative public opinion will impact our reputation and business. Our reputation is very important to attracting new customers and retaining existing customers. While we believe that we have a good reputation and that we provide customers with a superior experience, there can be no assurance that we will continue to maintain a good relationship with customers.

Consumer advocacy groups, politicians, and certain government and media reports have in the past,on occasion advocated governmental action to prohibit or severely restrict the dollar amount, interest rate, or other terms of consumer loans, particularly “small dollar” loans and those with short terms. The consumer groups and media reports typically focus on the cost to a consumer for this type of loan, which may be higher than the interest typically charged by issuers to consumers with more historical creditworthiness; for example, some groups are critical of loans with APRs greater than 36%. The consumer groups, politicianspublic officials and government and media reports frequently characterize these short-term consumer loans as predatory or abusive toward consumers. In August 2020, we implemented an APR cap of 36% for all newly originated loans, however, until such previously originated loans are paid-off, a portion of our portfolio will consist of loans with APRs greater than 36%. If the negative characterization of short-term consumer loans becomes associated with this remaining portion of our portfolio, or there are critiques of our business model andpractices or loan terms, even if inaccurate, demand for our consumer loans could significantly decrease, and it could be less likely that investors purchase our loans or our asset-backed securities, or our lenders extend or renew lines of credit to us, any of which could adversely affect our results of operations and financial condition.

Negative perception of our consumer loans, our loan origination, marketing, servicing and collections practices, or other activities may also result in us being subject to more restrictive laws and regulations and potential investigations, enforcement actions and lawsuits. If there are changes in the laws affecting any of our consumer loans, or our marketing and servicing of such loans, or if we become subject to such investigations, enforcement actions and lawsuits, our financial condition and results of operations would be adversely affected. Entry into new products, as well as into new origination channels, such as bank partnerships, other partnerships or Oportun Bank, could lead to negative publicity or draw additional scrutiny.


Harm to our reputation can also arise from many other sources, including employee or former employee misconduct, misconduct by outsourced service providers or other counterparties, failure by us or our partners to meet minimum standards of service and quality, and inadequate protection of customer information and compliance failures and claims. Our reputation may also be harmed if we fail to maintain our certification as a Community Development Financial Institution or CDFI.("CDFI"). Since the onset of the COVID–19COVID-19 pandemic, we have been working with certain customers who have been impacted by waivingto waive fees offeringand offer deferrals of loan payments and reduced payment plans. We believe our actions have beenare consistent with our mission and regulatory guidance, but we cannot be certain that our approaches to servicing our customers wouldwill not lead to criticism in the future which could harm our reputation.

If we do not compete effectively in our target markets, our results of operations could be harmed.

The consumer lending market is highly competitive and increasingly dynamic as emerging technologies continue to enter into the marketplace. Technological advances and heightened e-commerce activities have increased consumers’ accessibility to products and services, which has intensified the desirability of offering loans to consumers through digital-based solutions. We primarily compete with other consumer finance companies, credit card issuers, financial technology companies and financial institutions, as well as payday lenders and pawn shops focused on low-to-moderate incomelow- and moderate-income customers. Many of our competitors operate with different business models, such as lending as a service, lending through partners or point-of-sale lending, have different cost structures or participate selectively in different market segments. We may also face competition from companies that have not previously competed in the consumer lending market for customers with little or no credit history. For example, it is possible that the companies commonly referred to as “challenger banks” offering low-cost digital only deposit accounts may also begin to offer lending products catered to our target customers. In addition, it is possible that, in competitive reaction to the challenger banks, traditional banks may introduce new approaches to small-dollar lending. Many of our current or potential competitors have significantly more financial, technical,
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marketing and other resources than we do and may be able to devote greater resources to the development, promotion, sale and support of their platforms and distribution channels. We face competition in areas such as compliance capabilities, financing terms, promotional offerings, fees, approval rates, speed and simplicity of loan origination, ease-of-use, marketing expertise, service levels, products and services, technological capabilities and integration, customer service, strategic partnerships, brand and reputation. Our competitors may also have longer operating histories, lower financing costs or costs of capital, more extensive customer bases, more diversified products and customer bases, operational efficiencies, more versatile technology platforms, greater brand recognition and brand loyalty, and broader customer and partner relationships than we have. Our competitors may be better at developing new products, responding more quickly to new technologies and undertaking more extensive marketing campaigns. Furthermore, our existing and potential competitors may decide to modify their pricing and business models to compete more directly with our model. If we are unable to compete with such companies or fail to meet the need for innovation in our industry, the demand for our products could stagnate or substantially decline, or our products could fail to maintain or achieve more widespread market acceptance.

Our success and future growth depend on our Oportun brand and our successful marketing efforts across channels, and if we are unable to attract or retain customers, our business and financial results may be harmed.*

In connection with the COVID-19 pandemic, we have reduced our marketing spend. This decrease in marketing, in addition to the impact of the COVID-19 pandemic and corresponding shelter in place orders has resulted in a decreased demand for our products, which, we believe combined with our credit tightening, has decreased originations. Our business model relies on our ability to scale rapidly, and if our limited marketing efforts are not successful or if we are unsuccessful in developing our brand marketing campaigns, it could continue to have an adverse effect on our ability to attract customers. If we fail to successfully promote and maintain our brand or if we incur substantial expenses in an unsuccessful attempt to promote and maintain our brand, we may lose existing customers to our competitors or be unable to attract new customers, which in turn would harm our business, results of operations and financial condition. Even if our marketing efforts result in increased revenue, we may be unable to recover our marketing costs through increases inincreased loan volume. Any incremental increases in Customer Acquisition Cost could have an adverse effect on our business, results of operations, and financial condition. Furthermore, increases in marketing and other Customer Acquisition Costs may not result in increased loan originations at the levels we anticipate or at all, which could result in a higher Customer Acquisition Cost per account.

In the future, we intend to continue to dedicate significant resources to our marketing efforts, particularly as we develop our brand. Our ability to attract qualified customers depends in large part on the success of these marketing efforts and the success of the marketing channels we use to promote our products. In the past, we marketed primarily through word of mouth at our retail locations and direct mail, and more recently, through radio and digital advertising, such as paid and unpaid search, e-mail marketing and paid display advertisements. Our future marketing programs may include direct mail, radio, television, print, online display, video, digital advertising, search engine optimization, search engine marketing, social media, events and other grassroots activities, as well as retail and digital sources of leads, such as lead aggregators and retail referral partners. The marketing channels that we employ may become more crowded and saturated by other lenders or the methodologies, policies and regulations applicable to marketing channels may change, which may decrease the effectiveness of our marketing campaigns and increase our Customer Acquisition Costs, which may in turn adversely affect our results of operations.

As we continue to expand our loan origination and acquisition channels, introduce new products and services and enter into new states, we also face the risks that our mobile and other channels could be unprofitable, increase costs, decrease operating margins or take longer than anticipated to achieve our target margins due to: difficulties with user interface or disappointment with the user experience; defects, errors or failures in our mobile service; negative publicity about our financial products and services or our mobile service’s performance or effectiveness; delays in releasing to the market new mobile service enhancements; uncertainty in applicable consumer protection laws and regulations to the mobile loan environment; and increased risks of fraudulent activity associated with our mobile channel.


If we are unable to effectively execute our retail optimization plan, our business and results of operations may be adversely affected.*

Our current and future business growth strategy involves expanding into new markets with new retail location openings, and we may not effectively integrate or manage new retail locations we open or acquire.*

Opening new retail locations and increasing originations at existing retail locations are important elementsdepends in part on our ability to optimize the mix of our growth strategy. We opened 34, 50channel ecosystem and 42serve our customers in their preferred channel. Based on current customer trends and the increased adoption of our mobile channel, as well as our new partners channel, we are executing a retail optimization plan and closed 136 retail locations in 2019, 2018,March 2021 and 2017, respectively. New retail location openings may impose significant costs on usreduced a portion of the employee workforce who managed and subject us to numerous risks, including:

identification of new locations and negotiation of acceptable lease terms; and
incurrence of additional indebtedness (if necessary to finance new retail locations).

Our continued growth is dependent upon a number of factors, including the availability of suitableoperated these retail locations, the ability to obtain any required government permits and licenses, zoning and occupancy requirements, hiring qualified management and customer service personnel, and other factors, some of which are beyond our control. If we failare unable to anticipate customers’ needs or market dynamics related to the region or neighborhood of a new retail location, such retail location may not deliver the expected financial results. A recent trend among some municipalities has been to enact zoning restrictions in certain markets. These zoning restrictions may limit the number of non-bank lenders that can operate in an area or require certain distance requirements between competitors, residential areas or highways. Depending on the way a zoning restriction may be drafted, such restriction may restrictoptimize our channel mix, our ability to operate within those zoned areas.serve and attract customers may be harmed and our profit margins may decline. Further, our brand and reputation may be harmed in connection with these location closings. If we are unsuccessful in transitioning customers from the closed locations to other retail locations or to out-of-store alternatives, our results of operations could be adversely affected. We may not be able towill continue to expandassess our growth strategy and our channel mix will continue to evolve and may change as the business successfully through new retail location openings in the future. Additionally, due to economic impact of COVID–19 and shelter–in–place orders, we have paused the opening of new retail locations until such time as economic activity recovers, which may reduce our opportunity for growth.grows.

We could experience a decline in repeat customers.*


As of December 31, 2019, 2018,2020 and 2017,2019, returning customers comprised 80%, 80%85% and 78%80%, respectively, of our Owned Principal Balance at End of Period. In order for us to maintain or improve our operating results, it is important that we continue to extend loans to returning customers who have successfully repaid their previous loans. Our repeat loan rates may decline or fluctuate as a result of pricing changes, our expansion into new products and markets or because our customers are able to obtain alternative sources of funding based on their credit history with us, and new customers we acquire in the future may not be as loyal as our current customer base. If our repeat loan rates decline, including due to COVID-19 related issues, we may not realize consistent or improved operating results from our existing customer base.

We are, and intend in the future to continue, developing new financial products and services, and our failure to accurately predict their demand or growth could have an adverse effect on our business.*

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We are, and intend in the future to continue, developing new financial products and services, such as credit cards and autosecured personal loans. We intend to continue investing significant resources in developing new tools, features, services, products and other offerings. New initiatives are inherently risky, as each involves unproven business strategies and new financial products and services with which we have limited or no prior development or operating experience.

We can provide no assurance that we will be able to develop, commercially market and achieve acceptance of our new products and services. In addition, our investment of resources to develop new products and services may either be insufficient or result in expenses that are excessive in light of revenue actually originated from these new products and services. Product or service introductions may not always be successful. For example,successful and we have previously invested resources in development, marketing,to develop and support for the pilot launch of OportunPath to a limited number of customers butnew products and services and subsequently decided in the fourth quarter of 2019 to discontinue the servicethese products and services in order to strategically realign our resources to focus on other products.resources. In addition, the borrower profile of customers using our new products and services may not be as attractive as the customers that we currently serve, which may lead to higher levels of delinquencies or defaults than we have historically experienced. We have limited experience with new products such as credit cards or secured personal loans. There can be no assurances that these new products will have the same delinquency and default rates as we have historically experienced with our unsecured personal loans. Failure to accurately predict demand or growth with respect to our new products and services could adversely impact our business, and there is always risk that these new products and services willmay be unprofitable, willwhich would increase our costs or will decrease operating margins or take longer than anticipatedincrease the time it takes us to achieve target margins. Additionally, due to the economic impact of COVID–19, we expectCOVID-19, the growth of revenue from new products tomay be much slower than previously anticipated in the near term. Coupled with the fact that as newer initiatives the majorityNew products and services may not become profitable, and even if they are profitable, operating margins of the expenses associated withsome new products are fixed, so any potential future profitability of such new products willmay not be delayed.as high as the margins we have experienced historically. Further, our development efforts with respect to these initiatives could distract management from current operations and will divert capital and other resources from our existing business.

We may change our strategy or underwriting and servicing practices, which may adversely affect our business.*

We may change our strategy or any of our underwriting guidelines at any time without notice or the consent of our stockholders. For example, given the economic crisis resulting from the COVID-19 pandemic, in late March 2020, we significantly tightened our underwriting criteria. In addition, in August 2020, we implemented a nationwide 36% APR cap for newly originated loans which may have a potential impact on our yield or other unanticipated impacts that could adversely affect our results of operations and financial condition. We may also decide to retain more loans rather than sell them to third parties. We continue to evaluate our business strategies and underwriting and servicing practices and in the future, may make additional changes, including due to changing economic conditions, regulatory requirements and industry practices. For example, on July 28, 2020, we published a press release and a blog post announcing, among other things, changes to our legal collections practices to better align with our mission, including a reduction in future case filings. In addition, if we receive the “preliminary conditional approval” to obtain a national bank charter from the Office of the Comptroller of the Currency (OCC) to establish Oportun Bank, such approval may be conditioned on, among other things, substantial changes to our origination, servicing or collection practices, policies and procedures or other business practices or initiatives and in the future, if Oportun Bank is approved and formed, we would be subject to additional federal supervision and regulation, which may require additional changes to our origination, servicing or collection practices, policies and procedures or other business practices or initiatives. Any changes in strategy, underwriting or servicing practices could result in us holding a loan portfolio with a different risk profile from our current risk profile. Additionally, a change in our strategy or underwriting and servicing practices may reduce our credit spread and may increase our exposure to interest rate risk, default risk and liquidity risk, all of which could adversely affect our business, results of operations and financial condition.

We are, and intend in the future to continue, expanding into new geographic regions, and our failure to comply with applicable laws or regulations, or accurately predict demand or growth, related to these geographic regions could have an adverse effect on our business.*

We intend to continue expanding into new geographic regions. We can provide no assurance that we will achieve similar levels of success,regions, including through strategic partnerships and, if any, in the new geographic regions where we do not currently operate.approved and formed, Oportun Bank. In addition, each of the new states where we do not currently operate may have different laws and regulations that apply to our products and services. As such, we expect to be subject to significant additional legal and regulatory requirements, including various federal and state consumer lending laws. We have limited experience in managing risks and the compliance requirements attendant to these additional legal and regulatory requirements in new geographies.geographies or related to strategic partnerships. The costs of compliance and any failure by us to comply with such regulatory requirements in new geographies could harm our business. If our partners decide to or are no longer able to provide their services, we could incur temporary disruptions in our loan transactions or we may be unable to do business in certain states or certain locations.

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Our proprietary credit risk models rely in part on the use of third-party data to assess and predict the creditworthiness of our customers, and if we lose the ability to license or use such third-party data, or if such third-party data contain inaccuracies, it may harm our results of operations.*

We rely on our proprietary credit risk models, which are statistical models built using third-party alternative data, credit bureau data, customer application data and our credit experience gained through monitoring the payment performance of our customers over time. If we are unable to access certain third-party data used in our credit risk models, or our access to such data is limited, our ability to accurately evaluate potential customers will be compromised, and we may be unable to effectively predict probable credit losses inherent in our loan portfolio, which would negatively impact our results of operations. Third-party data sources include credit bureau data and other alternative data sources. Such data is electronically obtained from third parties and is aggregated by our risk engine to be used in our credit risk models to score applicants and make credit decisions and in our verification processes to confirm customer reported information. Data from consumer reporting agencies and other information that we receive from third parties about a customer may be inaccurate or may not accurately reflect the customer’s creditworthiness, which may cause us to provide loans to higher risk customers than we intend through our underwriting process and/or inaccurately price the loans we make. In response to the economic impact of COVID–19,COVID-19, regulators may require banks and other lenders to not report negative performance data to the credit bureaus. As a result, credit bureau data may prove less reliable in predicting credit risk for borrowers. We use numerous third-party data sources and multiple credit factors within our proprietary credit risk models, which helps mitigate, but does not eliminate, the risk of an inaccurate individual report. In addition, there are risks that the costs of our access to third-party data may increase or our terms with such third-party data providers could worsen. In recent years, well-publicized allegations involving the misuse or inappropriate sharing of personal information have led to expanded governmental scrutiny of practices relating to the safeguarding of personal information and the use or sharing of personal data by companies in the U.S. and other countries. That scrutiny has in some cases resulted in, and could in the future lead to, the adoption of stricter laws and regulations relating to the use and sharing of personal information. These types of laws and regulations could prohibit or significantly restrict our third-party data sources from sharing information, or could restrict our use of personal data when developing our proprietary credit risk models, or for fraud prevention purposes. These restrictions could also inhibit our development or marketing of certain products or services, or increase the costs of offering them to customers or make the models less effective at predicting credit outcomes or preventing fraud.

We follow procedures to verify each customer’s identity, income, and address, which are designed to minimize fraud. These procedures may include visual inspection of customer identification documents to ensure authenticity, review of paystubs or bank statements for proof of income and employment, and review of analysis of information from credit bureaus, fraud detection databases and other alternative data sources for verification of identity, employment, income and other debt obligations. If any of the information that is considered in the loan review process is inaccurate, whether intentional or not, and such inaccuracy is not detected prior to loan funding, the loan may have a greater risk of default than expected. If any of our procedures are not followed, or if these procedures fail, fraud may occur. Additionally, there is a risk that following the date of the loan application, a customer may have defaulted on, or become delinquent in the payment of, a pre-existing debt obligation, taken on additional debt, lost his or her job or other sources of income or experienced other adverse financial events. Fraudulent activity or significant increases in fraudulent activity could also lead to regulatory intervention, negatively impact our results of operations, brand and reputation and require us to take additional steps to reduce fraud risk, which could increase our costs.

If we are unable to collect payment on and service the loans we make to our customers, our business would be harmed.*

Our ability to adequately service our loans is dependent upon our ability to grow and appropriately train our customer service and collections staff, our ability to expand existing and open new contact centers as our loans increase, and our ability to reach our customers via phone, text, or email when they default. Additionally, our customer service and collections staff are dependent upon our maintaining adequate information technology, telephony and internet connectivity such that they can perform their job functions. If we fail to adequately leverage these technologies to service and collect amounts owed in respect of our loans, or if consumers opt to block us from calling, texting, emailing or otherwise contacting them when they are in default, then payments to us may be delayed or reduced, which would increase our delinquency rate and loan losses. Additionally, if a national or local government were to require our contact centers to close in order to ensure social distancing in response to COVID–19, our ability to successfully perform collections activities could be severely impacted.

Because we receive a significant amount of cash in our retail locations through customer loan repayments, we may be subject to theft and cash shortages due to employee errors.

Since our business requires us to receive a significant amount of cash in each of our retail locations, we are subject to the risk of theft (including by or facilitated by employees) and cash shortages due to employee errors. Although we have implemented various procedures and programs to reduce these risks, maintain insurance coverage for theft and provide security measures for our facilities, we cannot make assurances that theft and employee error will not occur. We have experienced theft and attempted theft in the past.

We are exposed to geographic concentration risk.*

The geographic concentration of our loan originations may expose us to an increased risk of loss due to risks associated with certain regions. Certain regions of the United States from time to time will experience weaker economic conditions and higher unemployment and, consequently, will experience higher rates of delinquency and loss than on similar loans nationally. In addition, natural, man-made disasters or health epidemics or pandemics such as the current outbreak of COVID-19 pandemic in specific geographic regions may result in higher rates of delinquency and loss in those areas. A significant portion of our outstanding receivables is originated in certain states, and within the states where we operate, originations are generally more concentrated in and around metropolitan areas and other population centers. Therefore, economic conditions, natural, man-made disasters, health epidemics or pandemics or other factors affecting these states or areas in particular could adversely impact the delinquency and default experience of the receivables and could adversely affect our business. Further, the concentration of our outstanding receivables in one or more states would have a disproportionate effect on us if governmental authorities in any of those states take action against us or take action affecting how we conduct our business.

As of March 31, 2020, 59%2021, 55.4%, 25%26.7%, 5%,5.2%. and 5%5.1% of our Owned Principal Balance at End of Period related to customers from California, Texas, Illinois,Florida, and Florida,Illinois, respectively. If any of the events noted in these risk factors were to occur in or have a disproportionate impact in regions where we operate or plan to commence operations, it may negatively affect our business in many ways, including increased delinquencies and loan losses or a decrease in future originations.

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Changes in immigration patterns, policy or enforcement could affect some of our customers, including those who may be undocumented immigrants, and consequently impact the performance of our loans, our business and results of operations.

Some of our customers are immigrants and some may not be U.S. citizens or permanent resident aliens. We follow appropriate customer identification procedures as mandated by law, including accepting government issued picture identification that may be issued by non-U.S. governments, as permitted by the USA PATRIOT Act, but we do not verify the immigration status of our customers, which we believe is consistent with industry best practices and is not required by law. While our credit models look to approve customers who have stability of residency and employment, it is possible that a significant change in immigration patterns, policy or enforcement could cause some customers to emigrate from the United States, either voluntarily or involuntarily, or slow the flow of new immigrants to the United States. Immigration reform is a priorityChanges to current laws or the adoption of the current administration, whichnew laws could lead to changes in laws that make it more difficult or less desirable for immigrants to work in the United States, resulting in increased delinquencies and losses on our loans or a decrease in future originations due to more difficulty for potential customers to earn income. In addition, if we or our competitors receive negative publicity around making loans to undocumented immigrants, it may draw additional attention from regulatory bodies or consumer advocacy groups, all of which may harm our brand and business. We cannot predict the likelihood, nature or extent of government regulation that may arise from future legislation or administrative action.

Our current level of interest rate spread may decline in the future. Any material reduction in our interest rate spread could adversely affect our results of operations.*

We earn over 90% of our revenue from interest payments on the loans we make to our customers. Financial institutions and other funding sources provide us with the capital to fund a substantial portion of the principal amount of our loans to customers and charge us interest on funds that we borrow. In the event that the spread between the interest rate at which we lend to our customers and the rate at which we borrow from our lenders decreases, our Net Revenue will decrease. The interest rates we charge to our customers and pay to our lenders could each be affected by a variety of factors, including our ability to access capital markets, the volume of loans we make to our customers, loan mix, competition and regulatory limitations. See “PartPart I, Item 13. Quantitative and Qualitative Disclosures About Market Risk.

Market interest rate changes may adversely affect our business forecasts and expectations and are highly sensitive to many macroeconomic factors beyond our control, such as inflation, recession, the state of the credit markets, global economic disruptions, unemployment and the fiscal and monetary policies of the federal government and its agencies. Interest rate changes may require us to make adjustments to the fair value of our Fair Value Loans or Fair Value Notes, which may in turn adversely affect our results of operations. For instance, interest rates recently declined significantly. When interest rates fall, the fair value of our Fair Value Loans increases, which increases Net Revenue. In addition, decreasing interest rates also increase the fair value of our Fair Value Notes, which reduces Net Revenue. Because the duration and fair value of our loans and asset- backed notes are different, the respective changes in fair value did not fully offset each other resulting in a negative impact on Net Revenue. Any reduction in our interest rate spread could have an adverse effect on our business, results of operations and financial condition. In August 2020, we implemented a nationwide 36% APR cap for newly originated loans, which we expect will reduce our interest rate spread and may have an adverse effect on our business, results of operations, and financial condition. We do not currently hedge our interest rate exposure associated with our debt financing or fair market valuation of our loans.

In connection with our securitizations, Secured Financing facility, and whole loan sales, we make representations and warranties concerning these loans. If those representations and warranties are not correct, we could be required to repurchase the loans. Any significant required repurchases could have an adverse effect on our ability to operate and fund our business.

In our asset-backed securitizations, our Secured Financing facility and our whole loan sales, we make numerous representations and warranties concerning the characteristics of the loans we transfer and sell, including representations and warranties that the loans meet the eligibility requirements of those facilities and investors. If those representations and warranties are incorrect, we may be required to repurchase the loans. Failure to repurchase so-called ineligible loans when required would constitute an event of default under our securitizations, our Secured Financing facility and our whole loan sales and a termination event under the applicable agreement. We can provide no assurance, however, that we would have adequate cash or other qualifying assets available to make such repurchases.

Fraudulent activity could negatively impact our business, operating results, brand and reputation and require us to take steps to reduce fraud risk.*

Fraud is prevalent in the financial services industry and is likely to increase as perpetrators become more sophisticated, as well as during the COVID-19 crisis.pandemic due to fraud with COVID-19 related themes. We are subject to the risk of fraudulent activity associated with customers and third parties handling customer information. Also, we continue to develop and expand our mobile origination channel, which involves the use of internet and telecommunications technologies (including mobile devices) to offer our products and services. We expect that originations in states where we do not currently operate, may initially occur on a “mobile-first” basis without physical locations, potentially increasing reliance on mobile technologies. These new mobile technologies may be more susceptible to the fraudulent activities of organized criminals, perpetrators of fraud, hackers, terrorists and others. Additionally, expanding into other products may introduce opportunities for fraudulent activity that we have not previously experienced. Our resources, technologies and fraud prevention tools may be insufficient to accurately detect and prevent fraud. If the level of our fraud losses increases, our results of operations could be harmed, our brand and reputation may be negatively impacted, we may be subjected to higher regulatory scrutiny and our costs may increase as we attempt to reduce such fraud.

Security breaches ofand incidents impacting customers’ confidential information that we store may harm our reputation, adversely affect our results of operations, and expose us to liability.*

We are increasingly dependent on information technology systems and infrastructure, including mobile and cloud-based technologies, to operate our business. In the ordinary course of our business, we collect, process,store, transmit and storeotherwise process large amounts of sensitive information relating to customers and potential customers, including thenon-public personal information, credit information and other sensitive data of our customers and potential customers.information. It is critical that we do so in a secure manner to maintain the confidentiality, integrity and availability of such sensitive information. We also collect, store, transmit and otherwise process certain sensitive, proprietary, and other information in the operation of our business, including personal data and personal information relating to employees, trade secrets, intellectual property, confidential business information, and other confidential data. We have arrangements in place with certain of our third-party vendors that require us to share consumer information.this information as permitted by law. We have also outsourced elements of our operations (including elements of our information technology infrastructure) to third parties, and as a result, we manage a number of third-party vendors who may have access to our computer networks or our confidential information.the information that we collect, process, transmit, and store. In addition, many of those third parties may in turn subcontract or outsource some of their responsibilities to third parties. As

a result, our information technology systems, including the functions of third parties that are involved or have access to those systems, is very large and complex. While all information technology operations are inherently vulnerable to inadvertent or intentional security breaches, incidents, attacks and exposures, the size, complexity,
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accessibility and distributed nature of our information technology systems, and the large amounts of sensitive information stored on those systems, make such systems potentially vulnerable to unintentional or malicious, internal and external attacks. There have been and may continue to be significant supply chain attacks, onand we cannot guarantee that our technology environment.or our third-party providers’ systems and networks have not been breached or that they do not contain exploitable defects or bugs that could result in a breach of or disruption to our systems and networks or the systems and networks of third parties that support us and our products and services. Potential vulnerabilities can be exploited from inadvertent or intentional actions of our employees, contractors, third-party vendors, business partners, or by malicious third parties. Attacks of this nature are increasing in their frequency, levels of persistence, sophistication and intensity, and are being conducted by sophisticated and organized groups and individuals with a wide range of motives (including, but not limited to, industrial espionage) and expertise, including organized criminal groups, “hacktivists,” nation states and others. In addition to theunauthorized access to, or loss, extraction, disclosure, or other misuse of personal information, confidential information, or other sensitive information, such attacks could include the deployment of harmful malware, ransomware, denial-of-service attacks, social engineering and other means to affect service reliability and threaten the confidentiality, integrity and availability of information and systems. In addition, the prevalent use of mobile devices increases the risk of data security incidents. Significant disruptions of our, our third-party vendors’ and/or business partners’ information technology systems or other similar data security incidents could adversely affect our business operations and result in the loss, misappropriation, or unauthorized access, use or disclosure of, or the prevention of access to, personal information, confidential information, or other sensitive information, which could result in financial, legal, regulatory, business, and reputational harm to us. The automated nature of our business may make us attractive targets for hacking and potentially vulnerable to computer malware, physical or electronic break-ins and similar disruptions. Despite efforts to ensure the integrity of our systems, it is possible that we and the third parties who support our business and operations may not be able to anticipate or to implement effective preventive measures against all security breaches and incidents, in which case there would be an increased risk of fraud or identity theft, and we may experience losses on, or delays in the collection of amounts owed on, a fraudulently induced loan.

BecauseWhile we regularly monitor data flow inside and outside the company, techniques used to obtain unauthorized access or to sabotage systems change frequently and generally are not recognized until they are launched againstdifficult to detect. As a target,result, we, and our third-party hosting facilities and other service providers may be unable to anticipate these techniques or to implement adequate preventative measures. In addition, many governments have enacted laws requiring companies to notify individuals of data security breaches involving their personal data. These mandatory disclosures regarding a security breach are costly to implement and often lead to widespread negative publicity, which may cause our customers to lose confidence in the effectiveness of our data security measures. Any security breach, whether actual or perceived, would harm our reputation and we could lose customers.

We also face indirect technology, cybersecurity and operational risks relating to the customers, clients and other third parties with whom we do business or upon whom we rely to facilitate or enable our business activities, including vendors, payment processors, and other parties who have access to confidential information due to our agreements with them. In addition, any security compromise in our industry, whether actual or perceived, or information technology system disruptions, natural disasters, terrorism, war and telecommunication and electrical failures, could interrupt our business or operations, harm our reputation, erode customer confidence, negatively affect our ability to attract new customers, or subject us to third-party lawsuits, regulatory fines or other action or liability.

Like other financial services firms, we have been and continue to be the subject of actual or attempted unauthorized access, mishandling or misuse of information, computer viruses or malware, and cyber-attacks that could obtain confidential information, destroy data, disrupt or degrade service, sabotage systems or cause other damage, distributed denial of service attacks, data breaches and other infiltration, exfiltration or other similar events. On August 24, 2019, we identified an incident involving unauthorized access to a small number of company email accounts. Forensic investigation indicated that a small amount of consumer and employee sensitive information was contained in these email accounts, which has currently resulted in breach notices sent and credit monitoring provided to approximately 700 consumers.

Our retail locations also process physical customer loan documentation that contain confidential information about our customers, including financial and personally identifiable information. We retain physical records in various storage locations outside of our retail locations. The loss or theft of customer information and data from our retail locations or other storage locations could subject us to additional regulatory scrutiny, possible civil litigation and possible financial liability and losses.

While we regularly monitor data flow inside and outside the company, attackers have become very sophisticated in the way they conceal access to systems, and many companies that have been attacked are not aware that they have been attacked. Any event that leads, or is believed to have led, to unauthorized access, to, or use, access, loss, corruption, disclosure or disclosureother processing of personal information, including but not limited to personal information regarding our customers, potential customers, loan applicants, orand employees, could disrupt our business, harm our reputation, compel us to comply with applicable federal and/or state breach notification laws and foreign law equivalents, subject us to litigation, regulatory investigation and oversight, mandatory corrective action, require us to verify the correctness of database contents, or otherwise subject us to liability under laws, regulations and contractual obligations, including those that protect the privacy and security of personal information. This could result in increased costs tofor us, and result in significant legal and financial exposure and/or reputational harm. In particular, these mandatory disclosures regarding a security breach are costly to implement and often lead to widespread negative publicity, which may cause our customers to lose confidence in the effectiveness of our data security measures. In addition, any failure or perceived failure by us or our vendors to comply with our privacy, confidentiality, or data security-related legal or other obligations to third parties, or any security breaches or incidents or other inappropriate access events that result in the unauthorized access, release or transfer of personal or sensitive information, which could include personally identifiable information, may result in governmental investigations, enforcement actions, regulatory fines, litigation, or public statements against us by advocacy groups or others and could cause third parties, to lose trust inor subject us or we could be subject to claims by third parties that we have breached our privacy- or confidentiality- relatedand confidentiality-related obligations, which could harm our business and prospects. Moreover, data security incidents and other inappropriate access can be difficult to detect, and any delay in identifying them may lead to increased harm of the type described above. Cybersecuritycybersecurity experts are warning about a growing use of COVID-19-related themes by malicious cyber actors. At the same time, the surge inof teleworking has increased the use of potentially vulnerable services, such as virtual private networks, amplifying the threat to individuals and organizations. Cybercriminals are targeting individuals small and medium enterprises, and large organizations with COVID-19-related scamscyberattacks.

We also face indirect technology, cybersecurity and phishing emails. There can be no assurance thatoperational risks relating to the customers, clients and other third parties with whom we do business or upon whom we rely to facilitate or enable our business activities, including vendors, payment processors, and other parties who have access to confidential information due to our agreements with them. The establishment of bank partnerships could leave us exposed to additional information security measures intended to protectrisks arising as a result of the interaction between our and any partners' information technology infrastructure, and the sharing between us of confidential customer information. In addition, any security compromise in our industry, whether actual or perceived, or information technology system disruptions, natural disasters, terrorism, war and telecommunication and electrical failures, could interrupt our business or operations, harm our reputation, erode customer confidence, negatively affect our ability to attract new customers, or subject us to third-party claims, lawsuits, regulatory investigations, proceedings, fines or other action or liability.

We incur significant costs in an effort to detect and prevent security breaches and other security-related incidents, and we expect our costs will increase as we work to continuously improve our systems and infrastructure will successfullyprocesses to prevent future breaches and incidents. In the event of an actual or perceived breach or incident, we could be required to expend additional significant capital and other resources in an effort to prevent further breaches or incidents. Moreover, we could be required to expend significant capital and other resources to address the incident and any future security breach or incident.

Like other financial services firms, we have been and continue to be the subject of actual or attempted unauthorized access, mishandling or misuse of information, computer viruses or malware, and cyber-attacks that could obtain confidential information, destroy data, disrupt or degrade service, interruptionssabotage systems or cause other damage, distributed denial of service attacks, security incidents.breaches and incidents and other infiltration, exfiltration or other similar events. In August 2019, we identified an incident involving unauthorized access to a small number of company email accounts. Forensic investigation indicated that a small amount of consumer and employee sensitive information was contained in these email accounts. As a result, we sent breach notices and provided credit monitoring services to approximately 700 consumers, and sent notices to employees in Mexico in accordance with Mexican law.

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Our retail locations also process physical customer loan documentation that contain confidential information about our customers, including financial and personally identifiable information. We retain physical records in various storage locations outside of our retail locations. The loss or theft of, or other unauthorized access to or use of, customer information and data from our retail locations or other storage locations could subject us to additional regulatory scrutiny, possible civil litigation and possible financial liability and losses.

Further, any belief by customers or others that a security breach or other incident has affected us or any of our service providers, even if a security breach or other incident has not affected us or any of our service providers or has not actually occurred, could have any or all of the foregoing impacts on us, including damage to our reputation. Even the perception of inadequate security may damage our reputation and negatively impact our ability to win new customers and retain existing customers.

We cannot ensure that any provisions in our agreements with customers, contracts with service providers and other contracts relating to limitations of liability, including those in connection with a security lapse or breach or other privacy- or security-related incident, would be enforceable or adequate or would otherwise protect us from any liabilities or damages with respect to any particular claim. We maintain errors, omissions, and cyber liability insurance policies covering certain security and privacy damages. However, we cannot be certain that our coverage will continue to be available on economically reasonable terms or will be available in sufficient amounts to cover one or more large claims, or that the insurer will not deny coverage as to any future claim. The successful assertion of one or more large claims against us that exceed available insurance coverage, or the occurrence of changes in our insurance policies, including premium increases or the imposition of large deductible or co-insurance requirements, could have an adverse effect on our business, financial condition and results of operations.


Our ability to collect payment on loans and maintain accurate accounts may be adversely affected by computer viruses, physical or electronic break-ins, technical errors and similar disruptions.

The automated nature of our business may make us attractive targets for hacking and potentially vulnerable to computer malware, physical or electronic break-ins and similar disruptions. Despite efforts to ensure the integrity of our systems, it is possible that we may not be able to anticipate or to implement effective preventive measures against all security breaches of these types, in which case there would be an increased risk of fraud or identity theft, and we may experience losses on, or delays in the collection of amounts owed on, a fraudulently induced loan.

In addition, the software that we have developed to use in our daily operations is highly complex and may contain undetected technical errors that could cause our computer systems to fail. Because each loan that we make involves our proprietary automated underwriting process and depends on the efficient and uninterrupted operation of our computer systems, and all of our loans are underwritten using an automated underwriting process that does not require manual review, any failure of our computer systems involving our automated underwriting process and any technical or other errors contained in the software pertaining to our automated underwriting process could compromise our ability to accurately evaluate potential customers, which would negatively impact our results of operations. Our computer systems may encounter service interruptions at any time due to system or software failure, natural disasters, severe weather conditions, health epidemics or pandemics, terrorist attacks, cyber-attacks, power outages or other events, and any failure of our computer systems could cause an interruption in operations and result in disruptions in, or reductions in the amount of, collections from the loans we make to our customers. While we have taken steps to prevent such activity from affecting our systems, if we are unable to prevent such activity, we may be subject to significant liability, negative publicity and a loss of customers, all of which may negatively affect our business.

Any significant disruption in our computer systems could prevent us from processing or posting payments on loans, reduce the effectiveness of our credit risk models and result in a loss of customers.*

In the event of a system outage, including any outage involving and physicalany loss or corruption of data, loss, our ability to service our loans, process applications or make loans available would be adversely affected. We also rely on facilities, components, and services supplied by third parties, including data center facilities and cloud storage services. Any interference or disruption of our technology and underlying infrastructure or our use of our third-party providers’ services could materially and adversely affect our business, relationships with our customers and our reputation. Also, as our business grows, we may be required to expand and improve the capacity, capability and reliability of our infrastructure. If we are not able to effectively address capacity constraints, upgrade our systems as needed and continually develop our technology and infrastructure to reliably support our business, our results of operations may be harmed.

In addition, the software that we have developed to use in our daily operations is highly complex and may contain undetected technical errors that could cause our computer systems to fail. Because each loan that we make involves our proprietary automated underwriting process and depends on the efficient and uninterrupted operation of our computer systems, and all of our loans are underwritten using an automated underwriting process that does not require manual review, any failure of our computer systems involving our automated underwriting process and any technical or other errors contained in the software pertaining to our automated underwriting process could compromise our ability to accurately evaluate potential customers, which would negatively impact our results of operations. Our computer systems and other computer systems used in our business, including those provided by third-party service providers, may encounter service interruptions at any time due to system or software failure, natural disasters, severe weather conditions, health epidemics or pandemics, terrorist attacks, cyber-attacks, computer viruses, physical or electronic break-ins, technical errors, power outages or other events, and any failure of our computer systems could cause an interruption in operations and result in disruptions in, or reductions in the amount of, collections from the loans we make to our customers. While we have taken steps to prevent such activity from affecting our systems, if we are unable to prevent such activity, we may be subject to significant claims and liability, negative publicity and a loss of customers, all of which may negatively affect our business.

Additionally, in the event of damage or interruption, our insurance policies may not adequately compensate us for any losses that we may incur. Our disaster recovery plan has not been tested under actual disaster conditions, and we may not have sufficient capacity to recover all data and services in the event of an outage. These factors could prevent us from processing or posting payments on the loans, damage our brand and reputation, divert our employees’ attention, subject us to liability and cause customers to abandon our business, any of which could adversely affect our business, results of operations and financial condition.

We may not be able to make technological improvements as quickly as demanded by our customers, including to address their needs during the COVID-19 pandemic, which could harm our ability to attract customers and adversely affect our results of operations, financial condition and liquidity.

The financial services industry is undergoing rapid technological changes, with frequent introductions of new technology-driven products and services. The effective use of technology increases efficiency and enables financial and lending institutions to better serve customers and reduce costs. Our future success will depend, in part, upon our ability to address the needs of our customers by using technology, such as mobile and online services, to provide products and services that will satisfy customer demands for convenience, as well as to create additional efficiencies in our operations. We may not be able to effectively implement new technology-driven products and services as quickly as competitors or be successful in marketing these products and services to our customers. Furthermore, our technology may become obsolete or uncompetitive, and there is no guarantee that we will be able to successfully develop, obtain or use new technologies to adapt our models and systems. Failure to successfully keep pace with technological change affecting the financial services industry could harm our ability to attract customers and adversely affect our results of operations, financial condition and liquidity. Additionally, the economic impact of the COVID–19 pandemic has required and continues to require us to make rapid changes to our systems in order to be able to offer our customers appropriate reduced payment plans and alternative payment options. If we are not able to implement these changes quickly enough, it could impact our credit performance.

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Because we receive a significant amount of cash in our retail locations through customer loan repayments, we may be subject to theft and cash shortages due to employee errors.

Since our business requires us to receive a significant amount of cash in each of our retail locations, we are subject to the risk of theft (including by or facilitated by employees) and cash shortages due to employee errors. Although we have implemented various procedures and programs to reduce these risks, maintain insurance coverage for theft and provide security measures for our facilities, we cannot make assurances that theft and employee error will not occur. We have experienced theft and attempted theft in the past.

A deterioration in the financial condition of counterparties, including financial institutions, could expose us to credit losses, limit access to liquidity or disrupt our business operations.

We have entered into, and may in the future enter into, financing and derivative transactions with counterparties in the financial services industry, including brokers and dealers, commercial banks, investment banks, hedge funds, and other financial institutions. Furthermore, the operations of U.S. and global financial services institutions are interconnected, and a decline in the financial condition of one or more financial services institutions, or the perceived lack of creditworthiness of such financial institutions, may expose us to credit losses or defaults, limit access to liquidity or otherwise disrupt the operations of our business. As such, our financing and derivative transactions expose us to credit risk in the event of a default by the counterparty, which can be exacerbated during periods of market illiquidity, such as is currently being experienced due to the COVID-19 pandemic.

Our vendor relationships subject us to a variety of risks, and the failure of third parties to comply with legal or regulatory requirements or to provide various services that are important to our operations could have an adverse effect on our business.*

We have vendors that, among other things, provide us with key services, including financial, technology and other services to support our loan servicing and other activities. Our expansion into new channels, products or markets may introduce additional third-party service providers, strategic partners and other third parties on which we may become reliant. For example, in connection with the secured personal loan product, we work with third parties that provide information and/or services in connection with valuation, title management and title processing, repossessions, and remarketing. The CFPB issued guidance stating that institutions under its supervision may be held responsible for the actions of the companies with which they contract. Additionally, the OCC has issued similar guidance for institutions under its supervision, which will apply to bank partners and to Oportun Bank, if approved and formed. Accordingly, we could be adversely impacted to the extent our vendors fail to comply with the legal requirements applicable to the particular products or services being offered. Our use of third-party vendors is subject to increasing regulatory attention.

The CFPB, the OCC, and other regulators have issued regulatory guidance that has focused on the need for financial institutions to perform increased due diligence and ongoing monitoring of third-party vendor relationships, thus increasing the scope of management involvement and decreasing the benefit that we receive from using third-party vendors. Moreover, if our regulators conclude that we have not met the heightened standards for oversight of our third-party vendors, we could be subject to enforcement actions, civil monetary penalties, supervisory orders to cease and desist or other remedial actions.

In some cases, third-party vendors are the sole source, or one of a limited number of sources, of the services they provide to us. Most of our vendor agreements are terminable on little or no notice, and if our current vendors were to stop or were unable to continue providing services to us on acceptable terms, we may be unable to procure alternatives from other vendors in a timely and efficient manner on acceptable terms or at all. If any third-party vendor fails to provide the services we require, due to factors outside our control, we could be subject to regulatory enforcement actions, suffer economic and reputational harm and incur significant costs to resolve any such disruptions in service.

If we lose the services of any of our key management personnel, our business could suffer.

Our future success significantly depends on the continued service and performance of our key management personnel. Competition for these employees is intense and we may not be able to replace, attract and retain key personnel. We do not maintain key-man insurance for every member of our senior management team. The loss of the service of our senior management team or key team members, and the process to replace any of them, or the inability to attract additional qualified personnel as needed, all of which would involve significant time and expense, could harm our business.

Competition for our highly skilled employees is intense, and we may not be able to attract and retain the employees we need to support the growth of our business.

Competition for highly skilled personnel, including engineering and data analytics personnel, is extremely intense, particularly in the San Francisco Bay Area where our headquarters is located. We have experienced and expect to continue to face difficulty identifying and hiring qualified personnel in many areas, especially as we pursue our growth strategy. We may not be able to hire or retain such personnel at compensation levels consistent with our existing compensation and salary structure. Many of the companies with which we compete for experienced employees have greater resources than we have and may be able to offer more attractive terms of employment. In particular, employee candidates, specifically in high-technology industries, often consider the value of any equity they may receive in connection with their employment so significant volatility or a decline in the price of our stock may adversely affect our recruitment strategies. Additionally, changes to U.S. immigration policies, as well as restrictions on global travel due to public health crises requiring quarantines or other precautions to limit exposure to infectious diseases, may limit our ability to hire and/or retain talent.

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In addition, we invest significant time and expense in training our employees, which increases their value to competitors who may seek to recruit them. If we fail to retain our employees, we could incur significant expenses in hiring and training their replacements and the quality of our services and our ability to serve our customers could be adversely affected.

We are dependent on hiring an adequate number of hourly bilingual employees to run our business and are subject to government regulations concerning these and our other employees, including minimum wage laws.

Our workforce is comprised primarily of bilingual employees who work on an hourly basis. In certain areas where we operate, there is significant competition for hourly bilingual employees and the lack of availability of an adequate number of hourly bilingual employees could adversely affect our operations. In addition, we are subject to applicable rules and regulations relating to our relationship with our employees, including minimum wage and break requirements, health benefits, unemployment and sales taxes, overtime and working conditions and immigration status. We are from time to time subject to employment-related claims, including wage and hour claims. Further, legislated increases in minimum wage, as well as increases in additional labor cost components, such as employee benefit costs, workers’ compensation insurance rates, compliance costs and fines would increase our labor costs, which could have an adverse effect on our business.

Our mission to provide inclusive, affordable financial services that empower our customers to build a better future may conflict with the short-term interests of our stockholders.

Our mission is to provide inclusive, affordable financial services that empower our customers to build a better future. Therefore, we have made in the past, and may make in the future, decisions that we believe will benefit our customers and therefore provide long-term benefits for our business, even if our decision negatively impacts our short-term results of operations. For example, we constrain the maximum interest rates we charge in order to further our goal of making our loans affordable for our target customers. Our decisions may negatively impact our short-term financial results or not provide the long-term benefits that we expect and may decrease the spread between the interest rate at which we lend to our customers and the rate at which we borrow from our lenders.

If we cannot maintain our corporate culture as we grow, we could lose the innovation, collaboration and focus on the mission that contribute to our business.*

We believe that a critical component of our success is our corporate culture and our deep commitment to our mission. We believe this mission-based culture fosters innovation, encourages teamwork and cultivates creativity. Our mission defines our business philosophy as well as the emphasis that we place on our customers, our people and our culture and is consistently reinforced to and by our employees. As we continue to grow, we may find it difficult to maintain these valuable aspects of our corporate culture and our long-term mission. In addition, as a result of the COVID-19 pandemic, we have made substantial changes to the way that the vast majority of our employee population does their work. Any failure to preserve our culture could negatively impact our future success, including our ability to attract and retain employees, encourage innovation and teamwork, and effectively focus on and pursue our mission and corporate objectives.

Misconduct by our employees could harm us by subjecting us to monetary loss, significant legal liability, regulatory scrutiny and reputational harm.

Our reputation is critical to maintaining and developing relationships with our existing and potential customers and third parties with whom we do business. There is a risk that our employees could be accused of or engage in misconduct that adversely affects our business, including fraud, theft, the redirection, misappropriation or otherwise improper execution of loan transactions, disclosure of personal and business information and the failure to follow protocol when interacting with customers that could lead us to suffer direct losses from the activity as well as serious reputational harm. Employee misconduct could also lead to regulatory sanctions and prompt regulators to allege or to determine based upon such misconduct that we have not established adequate supervisory systems and procedures to inform employees of applicable rules or to detect and deter violations of such rules. Misconduct by our employees, or even unsubstantiated allegations of misconduct, could harm our reputation and our business.

Our international operations and offshore service providers involve inherent risks which could result in harm to our business.*

As of March 31, 2021, we had 1556 employees in three contact centers in Mexico. These employees provide certain English/Spanish bilingual support related to customer-facing contact center activities, administrative and technology support of the contact centers and back-office support services. We have also engaged outsourcing partners in the United States that provide offshore customer-facing contact center activities in Mexico, Colombia, and Jamaica, and may in the future include additional locations in other countries. In addition, we opened a technology development center in India in 2019. We have engaged vendors that utilize employees or contractors based outside of the United States. As of March 31, 2021, our outsourcing partners have provided us, on an exclusive basis, the equivalent of 518 full-time equivalents in Mexico, Colombia, Jamaica, and India. These international activities are subject to inherent risks that are beyond our control, including:

risks related to government regulation or required compliance with local laws;
local licensing and reporting obligations;
difficulties in developing, staffing and simultaneously managing a number of varying foreign operations as a result of distance, language and cultural differences;
different, uncertain, overlapping or more stringent local laws and regulations;
political and economic instability, tensions, security risks and changes in international diplomatic and trade relations;
state or federal regulations that restrict offshoring of business operational functions or require offshore partners to obtain additional licenses, registrations or permits to perform services on our behalf;
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geopolitical events, including natural disasters, public health issues, epidemics or pandemics, acts of war, and terrorism;
the impact of, and response of local governments to, the COVID-19 pandemic;
compliance with applicable U.S. laws and foreign laws related to consumer protection, intellectual property, privacy, data security, corruption, money laundering, and export/trade control;
misconduct by our outsourcing partners and their employees or even unsubstantiated allegations of misconduct;
risks due to lack of direct involvement in hiring and retaining personnel; and
potentially adverse tax developments and consequences.

Violations of the complex foreign and U.S. laws, rules and regulations that apply to our international operations and offshore activities of our service providers may result in heightened regulatory scrutiny, fines, criminal actions or sanctions against us, our directors, our officers or our employees, as well as restrictions on the conduct of our business and reputational damage.

If we discover a material weakness in our internal control over financial reporting that we are unable to remedy or otherwise fail to maintain effective internal control over financial reporting or disclosure controls and procedures, our ability to report our financial results on a timely and accurate basis and the market price of our common stock may be adversely affected.

The Sarbanes-Oxley Act requires, among other things, that, as a public company, we maintain effective internal control over financial reporting and disclosure controls and procedures including implementation of financial systems and tools. Any failure to maintain effective disclosure controls and procedures or internal control over financial reporting could have an adverse effect on our ability to accurately report our financial information on a timely basis and result in material misstatements in our consolidated financial statements.

To comply with Section 404A of the Sarbanes-Oxley Act, we may incur substantial cost, expend significant management time on compliance-related issues and hire additional accounting, financial and internal audit staff with appropriate public company experience and technical accounting knowledge. Moreover, if we are not able to comply with the requirements of Section 404A in a timely manner or if we or our independent registered public accounting firm identify deficiencies in our internal control over financial reporting that are deemed to be material weaknesses, we could be subject to sanctions or investigations by the Securities and Exchange Commission (the "SEC") or other regulatory authorities, adversely affect our ability to access the credit markets and sell additional equity and commit additional financial and management resources to remediate deficiencies.

Our business is subject to the risks of natural disasters, public health crises and other catastrophic events, and to interruption by man-made problems.*

A significant natural disaster, such as an earthquake, fire, hurricanes, flood or other catastrophic event (many of which are becoming more acute and frequent as a result of climate change), or interruptions by strikes, crime, terrorism, social unrest, cyber-attacks, pandemics or other public health crises, power outages or other man-made problems, could have an adverse effect on our business, results of operations and financial condition. Our headquarters is located in the San Francisco Bay Area, and our systems are hosted in multiple data centers across Northern California, a region known for seismic activity and wildfires and related power outages. Additionally, certain of our contact centers and retail locations are located in areas prone to natural disasters, including earthquakes, tornadoes, and hurricanes, and certain of our retail locations and our contact centers may be located in areas with high levels of criminal activities.

Our IT systems are backed up regularly to highly available, alternate data centers in a different region, and we have conducted disaster recovery testing of our mission critical systems. Despite any precautions we may take, however, the occurrence of a natural disaster or other unanticipated problems at our data centers could result in lengthy interruptions in our services. In addition, acts of war, terrorism, and other geopolitical unrest could cause disruptions in our business and lead to interruptions, delays or loss of critical data.

In addition, a large number of customers make payments and apply for loans at our retail locations. If one or more of our retail locations becomes unavailable for any reason, including as a result of the COVID-19 pandemic or other public health crisis, localized weather events, or natural or man-made disasters, our ability to conduct business and collect payments from customers on a timely basis may be adversely affected, which could result in lower loan originations, higher delinquencies and increased losses. For example, from time to time we have temporarily closed a few of our retail locations due to public health orders or other concerns relating to the COVID-19 pandemic, which we believe partially contributed to the decrease in Aggregate Originations in the three months ended March 31, 2021 as compared to the three months ended March 31, 2020. We may have to close retail locations as necessary due to public health orders or other concerns relating to the COVID-19 pandemic. The closure of additional retail locations would further adversely affect our loan originations, results of operations and financial condition.

All of the aforementioned risks may be further increased if our business continuity plans prove to be inadequate and there can be no assurance that both personnel and non-mission critical applications can be fully operational after a declared disaster within a defined recovery time. If our personnel, systems or primary data center facilities are impacted, we may suffer interruptions and delays in our business operations. In addition, to the extent these events impact our customers or their ability to timely repay their loans, our business could be negatively affected.

We may not maintain sufficient business interruption or property insurance to compensate us for potentially significant losses, including potential harm to our business that may result from interruptions in our ability to provide our financial products and services.

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Unfavorable outcomes in legal proceedings may harm our business and results of operations.

We are, and may in the future become, subject to litigation, claims, investigations, legal and administrative cases and proceedings, whether civil or criminal, or lawsuits by governmental agencies or private parties, which may affect our results of operations. See Item 1. Legal Proceedings for more information regarding this and other proceedings.

If the results of any pending or future legal proceedings are unfavorable to us or if we are unable to successfully defend against third-party lawsuits, we may be required to pay monetary damages or fulfill our indemnification obligations or we may be subject to fines, penalties, injunctions or other censure. Even if we adequately address the issues raised by an investigation or proceeding or successfully defend a third-party lawsuit or counterclaim, we may have to devote significant financial and management resources to address these issues.

The enactment of tax reform legislation could adversely impact our financial position and results of operations.*

Legislation or other changes in U.S. and international tax laws could increase our liability and adversely affect our after-tax profitability. For example, the Biden administration has proposed to increase the U.S. corporate income tax rate to 28% from 21%, increase the U.S. taxation of our international business operations and impose a global minimum tax. Such proposed changes, as well as regulations and legal decisions interpreting and applying these changes, may have significant impacts on our effective tax rate, cash tax expenses and net deferred tax assets in future periods.

Risks Related to Our Intellectual Property

It may be difficult and costly to protect our intellectual property rights, and we may not be able to ensure their protection.

Our ability to lend to our customers depends, in part, upon our proprietary technology. We may be unable to protect our proprietary technology effectively which would allow competitors to duplicate our products and adversely affect our ability to compete with them. We rely on a combination of copyright, trade secret, trademark laws and other rights, as well as confidentiality procedures and contractual provisions to protect our proprietary technology, processes and other intellectual property and do not have patent protection. However, the steps we take to protect our intellectual property rights may be inadequate. For example, a third party may attempt to reverse engineer or otherwise obtain and use our proprietary technology without our consent. The pursuit of a claim against a third party for infringement of our intellectual property could be costly, and there can be no guarantee that any such efforts would be successful. Our failure to secure, protect and enforce our intellectual property rights could adversely affect our brand and adversely impact our business.

We have been, and may in the future be, sued by third parties for alleged infringement of their proprietary rights.

Our proprietary technology, including our credit risk models, may infringe upon claims of third-party intellectual property, and we may face intellectual property challenges from such other parties. The expansion of our product suite and our potential expansion into banking services may create additional trademark risk. We may not be successful in defending against any such challenges or in obtaining licenses to avoid or resolve any intellectual property disputes. If we are unsuccessful, such claim or litigation could result in a requirement that we pay significant damages or licensing fees, which would negatively impact our financial performance. We may also be obligated to indemnify parties or pay substantial legal settlement costs, including royalty payments, and to modify applications or refund fees. Even if we were to prevail in such a dispute, any litigation regarding our intellectual property could be costly and time consuming and divert the attention of our management and key personnel from our business operations.

For example, in January 2018, we received a complaint by a third party alleging various claims for trademark infringement, unfair competition, trademark dilution and misappropriation against us. The complaint calls for monetary damages and injunctive relief requiring us to cease using our trademarks. We believe this claim is without merit and intend to vigorously defend this matter. The final outcome with respect to the claims in the lawsuits, including our liability, if any, is uncertain. Furthermore, we cannot be certain that any of these claims would be resolved in our favor. For example, an adverse litigation ruling against us could result in a significant damages award against us, could result in injunctive relief, could result in a requirement that we make substantial royalty payments, and could result in the cancellation of certain Oportun trademarks which would require that we rebrand. Moreover, an adverse finding could cause us to incur substantial expense, could be a distraction to management, and any rebranding as a result may not be well received in the market. To the extent that we reach a negotiated settlement, the settlement could require that we pay substantial compensation and could require that we make modifications to our name, branding, marketing materials, and advertising that may not be well received in the market. See “Legal Proceedings”Item 1. Legal Proceedings for more information regarding these proceedings.


Moreover, it has become common in recent years for individuals and groups to purchase intellectual property assets for the sole purpose of making claims of infringement and attempting to extract settlements from companies such as ours. Even in instances where we believe that claims and allegations of intellectual property infringement against us are without merit, defending against such claims is time consuming and expensive and could result in the diversion of time and attention of our management and employees. In addition, although in some cases a third party may have agreed to indemnify us for such costs, such indemnifying party may refuse or be unable to uphold its contractual obligations. In other cases, our insurance may not cover potential claims of this type adequately or at all, and we may be required to pay monetary damages, which may be significant.

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Our credit risk models and internal systems rely on software that is highly technical, and if it contains undetected errors, our business could be adversely affected.*

Our credit risk models and internal systems rely on internally developed software that is highly technical and complex. In addition, our models and internal systems depend on the ability of such software to store, retrieve, process and manage immense amounts of data. The software on which we rely has contained, and may now or in the future contain, undetected errors, bugs or other defects, which risk may be heightened in light of the numerous changes we have implemented to our systems in a short amount of time in reaction to the COVID-19 pandemic. Some errors may only be discovered after the code has been released for external or internal use. Errors, bugs or other defects within the software on which we rely may result in a negative experience for our customers, result in errors or compromise our ability to protect customer data or our intellectual property. Specifically, any defect in our credit risk models could result in the approval of unacceptably risky loans. Such defects could also result in harm to our reputation, loss of customers, loss of revenue, adjustments to the fair value of our Fair Value Loans or Fair Value Notes, challenges in raising debt or equity, or liability for damages, any of which could adversely affect our business and results of operations.

Some aspects of our business processes include open source software, and any failure to comply with the terms of one or more of these open source licenses could negatively affect our business.

We incorporate open source software into processes supporting our business. Such open source software may include software covered by licenses like the GNU General Public License and the Apache License. The terms of various open source licenses have not been interpreted by U.S. courts, and there is a risk that such licenses could be construed in a manner that limits our use of the software, inhibits certain aspects of our systems and negatively affects our business operations.

Some open source licenses contain requirements that we make source code available at no cost for modifications or derivative works we create based upon the type of open source software we use. We may face claims from third parties claiming ownership of, or demanding the release or license of, such modifications or derivative works (which could include our proprietary source code or credit risk models) or otherwise seeking to enforce the terms of the applicable open source license. If portions of our proprietary credit risk models are determined to be subject to an open source license, or if the license terms for the open source software that we incorporate change, we could be required to publicly release the affected portions of our source code, re-engineer all or a portion of our model or change our business activities, any of which could negatively affect our business operations and our intellectual property rights.

In addition to risks related to license requirements, the use of open source software can lead to greater risks than the use of third-party commercial software, as open source licensors generally do not provide warranties or controls on the origin of the software. Use of open source software may also present additional security risks because the public availability of such software may make it easier for hackers and other third parties to determine how to breach our website and systems that rely on open source software.

We may not be able to make technological improvements as quickly as demanded by our customers, including to address their needs during the COVID-19 pandemic, which could harm our ability to attract customers and adversely affect our results of operations, financial condition and liquidity.*

The financial services industry is undergoing rapid technological changes, with frequent introductions of new technology-driven products and services. The effective use of technology increases efficiency and enables financial and lending institutions to better serve customers and reduce costs. Our future success will depend, in part, upon our ability to address the needs of our customers by using technology, such as mobile and online services, to provide products and services that will satisfy customer demands for convenience, as well as to create additional efficiencies in our operations. We may not be able to effectively implement new technology-driven products and services as quickly as competitors or be successful in marketing these products and services to our customers. Furthermore, our technology may become obsolete or uncompetitive, and there is no guarantee that we will be able to successfully develop, obtain or use new technologies to adapt our models and systems. Failure to successfully keep pace with technological change affecting the financial services industry could harm our ability to attract customers and adversely affect our results of operations, financial condition and liquidity. Additionally, the economic impact of the COVID–19 is requiring us to make rapid changes to our systems in order to be able to offer our customers appropriate reduced payment plans and alternative payment options. If we are not able to implement these changes quickly enough, it could impact our credit performance.

A deterioration in the financial condition of counterparties, including financial institutions, could expose us to credit losses, limit access to liquidity or disrupt our business operations.*

We have entered into, and may in the future enter into, financing and derivative transactions with counterparties in the financial services industry, including brokers and dealers, commercial banks, investment banks, hedge funds, and other financial institutions. Furthermore, the operations of U.S. and global financial services institutions are interconnected, and a decline in the financial condition of one or more financial services institutions, or the perceived lack of creditworthiness of such financial institutions, may expose us to credit losses or defaults, limit access to liquidity or otherwise disrupt

the operations of our business. As such, our financing and derivative transactions expose us to credit risk in the event of a default by the counterparty, which can be exacerbated during periods of market illiquidity, such as is currently being experienced due to the COVID-19 pandemic.

Our vendor relationships subject us to a variety of risks, and the failure of third parties to comply with legal or regulatory requirements or to provide various services that are important to our operations could have an adverse effect on our business.

We have vendors that, among other things, provide us with key services, including financial, technology and other services to support our loan servicing and other activities. The CFPB issued guidance stating that institutions under its supervision may be held responsible for the actions of the companies with which they contract. Accordingly, we could be adversely impacted to the extent our vendors fail to comply with the legal requirements applicable to the particular products or services being offered. Our use of third-party vendors is subject to increasing regulatory attention.

The CFPB and other regulators have issued regulatory guidance that has focused on the need for financial institutions to perform increased due diligence and ongoing monitoring of third-party vendor relationships, thus increasing the scope of management involvement and decreasing the benefit that we receive from using third-party vendors. Moreover, if our regulators conclude that we have not met the heightened standards for oversight of our third-party vendors, we could be subject to enforcement actions, civil monetary penalties, supervisory orders to cease and desist or other remedial actions.

In some cases, third-party vendors are the sole source, or one of a limited number of sources, of the services they provide to us. Most of our vendor agreements are terminable on little or no notice, and if our current vendors were to stop or were unable to continue providing services to us on acceptable terms, we may be unable to procure alternatives from other vendors in a timely and efficient manner on acceptable terms or at all. If any third-party vendor fails to provide the services we require, due to factors outside our control, we could be subject to regulatory enforcement actions, suffer economic and reputational harm and incur significant costs to resolve any such disruptions in service.

If we lose the services of any of our key management personnel, our business could suffer.

Our future success significantly depends on the continued service and performance of our key management personnel. Competition for these employees is intense and we may not be able to replace, attract and retain key personnel. We do not maintain key-man insurance for every member of our senior management team. The loss of the service of our senior management team or key team members, and the process to replace any of them, or the inability to attract additional qualified personnel as needed, all of which would involve significant time and expense, could harm our business.

Competition for our highly skilled employees is intense, and we may not be able to attract and retain the employees we need to support the growth of our business.

Competition for highly skilled personnel, including engineering and data analytics personnel, is extremely intense, particularly in the San Francisco Bay Area where our headquarters is located. We have experienced and expect to continue to face difficulty identifying and hiring qualified personnel in many areas, especially as we pursue our growth strategy. We may not be able to hire or retain such personnel at compensation levels consistent with our existing compensation and salary structure. Many of the companies with which we compete for experienced employees have greater resources than we have and may be able to offer more attractive terms of employment. In particular, employee candidates, specifically in high-technology industries, often consider the value of any equity they may receive in connection with their employment so significant volatility or a decline in the price of our stock may adversely affect our recruitment strategies.

In addition, we invest significant time and expense in training our employees, which increases their value to competitors who may seek to recruit them. If we fail to retain our employees, we could incur significant expenses in hiring and training their replacements and the quality of our services and our ability to serve our customers could be adversely affected.

We are dependent on hiring an adequate number of hourly bilingual employees to run our business and are subject to government regulations concerning these and our other employees, including minimum wage laws.

Our workforce is comprised primarily of bilingual employees who work on an hourly basis. In certain areas where we operate, there is significant competition for hourly bilingual employees and the lack of availability of an adequate number of hourly bilingual employees could adversely affect our operations. In addition, we are subject to applicable rules and regulations relating to our relationship with our employees, including minimum wage and break requirements, health benefits, unemployment and sales taxes, overtime and working conditions and immigration status. We are from time to time subject to employment-related claims, including wage and hour claims. Further, legislated increases in minimum wage, as well as increases in additional labor cost components, such as employee benefit costs, workers’ compensation insurance rates, compliance costs and fines would increase our labor costs, which could have an adverse effect on our business.

Our mission to provide inclusive, affordable financial services that empower our customers to build a better future may conflict with the short-term interests of our stockholders.

Our mission is to provide inclusive, affordable financial services that empower our customers to build a better future. Therefore, we have made in the past, and may make in the future, decisions that we believe will benefit our customers and therefore provide long-term benefits for our business, even if our decision negatively impacts our short-term results of operations. For example, we constrain the maximum interest rates we charge in order to further our goal of making our loans affordable for our target customers. Our decisions may negatively impact our short-term financial results or not provide the long-term benefits that we expect and may decrease the spread between the interest rate at which we lend to our customers and the rate at which we borrow from our lenders.


If we cannot maintain our corporate culture as we grow, we could lose the innovation, collaboration and focus on the mission that contribute to our business.

We believe that a critical component of our success is our corporate culture and our deep commitment to our mission. We believe this mission-based culture fosters innovation, encourages teamwork and cultivates creativity. Our mission defines our business philosophy as well as the emphasis that we place on our customers, our people and our culture and is consistently reinforced to and by our employees. As we develop the infrastructure of a public company and continue to grow, we may find it difficult to maintain these valuable aspects of our corporate culture and our long-term mission. Any failure to preserve our culture, including a failure due to the growth from becoming a public company, could negatively impact our future success, including our ability to attract and retain employees, encourage innovation and teamwork, and effectively focus on and pursue our mission and corporate objectives.

Misconduct by our employees could harm us by subjecting us to monetary loss, significant legal liability, regulatory scrutiny and reputational harm.*

Our reputation is critical to maintaining and developing relationships with our existing and potential customers and third parties with whom we do business. There is a risk that our employees, including our employees that are working from their homes due to COVID-19 related shelter-in-place orders, could be accused of or engage in misconduct that adversely affects our business, including fraud, theft, the redirection, misappropriation or otherwise improper execution of loan transactions, disclosure of personal and business information and the failure to follow protocol when interacting with customers that could lead us to suffer direct losses from the activity as well as serious reputational harm. Employee misconduct could also lead to regulatory sanctions and prompt regulators to allege or to determine based upon such misconduct that we have not established adequate supervisory systems and procedures to inform employees of applicable rules or to detect and deter violations of such rules. Misconduct by our employees, or even unsubstantiated allegations of misconduct, could harm our reputation and our business.

Our international operations and offshore service providers involve inherent risks which could result in harm to our business.*

As of March 31, 2020, we had 1,578 employees in three contact centers in Mexico. These employees provide certain English/Spanish bilingual support related to customer-facing contact center activities, administrative and technology support of the contact centers and back-office support services. We have also engaged outsourcing partners in the United States that provide offshore customer-facing contact center activities in Colombia, Jamaica and may in the future include additional locations in other countries. In addition, we have engaged vendors that utilize employees or contractors based outside of the United States. As of March 31, 2020, our business process outsourcing partners have provided us, on an exclusive basis, the equivalent of 766 full-time equivalents in Colombia and Jamaica. Additionally, in 2019, we began utilizing outsourcing partners in the United States to provide offshore technology delivery services in India. These activities in Mexico, Colombia, Jamaica, India and other future locations are subject to inherent risks that are beyond our control, including:

risks related to government regulation or required compliance with local laws;
local licensing and reporting obligations;
difficulties in developing, staffing and simultaneously managing a number of varying foreign operations as a result of distance, language and cultural differences;
different, uncertain, overlapping or more stringent local laws and regulations;
political and economic instability, tensions, security risks and changes in international diplomatic and trade relations;
state or federal regulations that restrict offshoring of business operational functions or require offshore partners to obtain additional licenses, registrations or permits to perform services on our behalf;
geopolitical events, including natural disasters, public health issues, epidemics or pandemics, acts of war and terrorism;
the impact of, and response of local governments to, the COVID-19 pandemic;
compliance with applicable U.S. laws and foreign laws related to consumer protection, intellectual property, privacy, data security, corruption, money laundering and export/trade control;
misconduct by our outsourcing partners and their employees or even unsubstantiated allegations of misconduct;
risks due to lack of direct involvement in hiring and retaining personnel; and
potentially adverse tax developments and consequences.

Violations of the complex foreign and U.S. laws, rules and regulations that apply to our international operations and offshore activities of our service providers may result in heightened regulatory scrutiny, fines, criminal actions or sanctions against us, our directors our officers or our employees, as well as restrictions on the conduct of our business and reputational damage.

If we discover a material weakness in our internal control over financial reporting that we are unable to remedy or otherwise fail to maintain effective internal control over financial reporting or disclosure controls and procedures, our ability to report our financial results on a timely and accurate basis and the market price of our common stock may be adversely affected.

The Sarbanes-Oxley Act requires, among other things, that, as a public company, we maintain effective internal control over financial reporting and disclosure controls and procedures including implementation of financial systems and tools. In 2017, we implemented a company-wide integrated financial reporting and human capital management system, which resulted in identification of significant deficiencies and delays in closing the accounting

records for 2017 and the first quarter of 2018 and required significant remediation efforts in 2017 and 2018. If our remediation measures in 2017 and 2018 or future remediation measures are not fully successful, we may identify errors related to prior periods that could require a restatement of our financial statements and which may result in delays in filing our periodic reports. Any failure to maintain effective disclosure controls and procedures or internal control over financial reporting could have an adverse effect on our ability to accurately report our financial information on a timely basis and result in material misstatements in our consolidated financial statements.

To comply with Section 404A of the Sarbanes-Oxley Act, we may incur substantial cost, expend significant management time on compliance-related issues and hire additional accounting, financial and internal audit staff with appropriate public company experience and technical accounting knowledge. Moreover, if we are not able to comply with the requirements of Section 404A in a timely manner or if we or our independent registered public accounting firm identify deficiencies in our internal control over financial reporting that are deemed to be material weaknesses, we could be subject to sanctions or investigations by the Securities and Exchange Commission, or the SEC, or other regulatory authorities, adversely affect our ability to access the credit markets and sell additional equity and commit additional financial and management resources to remediate deficiencies.

Our business is subject to the risks of natural disasters, public health crises and other catastrophic events, and to interruption by man-made problems.*

A significant natural disaster, such as an earthquake, fire, hurricanes, flood or other catastrophic event (many of which are becoming more acute and frequent as a result of climate change), or interruptions by strikes, crime, terrorism, cyber-attacks, pandemics or other public health crises, power outages or other man-made problems, could have an adverse effect on our business, results of operations and financial condition. Our headquarters is located in the San Francisco Bay Area, and our systems are hosted in multiple data centers across Northern California, a region known for seismic activity and wildfires and related power outages. Additionally, certain of our contact centers and retail locations are located in areas prone to natural disasters, including earthquakes, tornadoes and hurricanes, and certain of our retail locations and our contact centers may be located in areas with high levels of criminal activities.

Our IT systems are backed up regularly to highly available, alternate data centers in a different region, and we have conducted disaster recovery testing of our mission critical systems. Despite any precautions we may take, however, the occurrence of a natural disaster or other unanticipated problems at our data centers could result in lengthy interruptions in our services. In addition, acts of war, terrorism and other geo-political unrest could cause disruptions in our business and lead to interruptions, delays or loss of critical data.

In addition, a large number of customers make payments and apply for loans at our retail locations. If one or more of our retail locations becomes unavailable for any reason, including as a result of the COVID-19 pandemic or other public health crisis, localized weather events or natural or man-made disasters, our ability to conduct business and collect payments from customers on a timely basis may be adversely affected, which could result in lower loan originations, higher delinquencies and increased losses.

All of the aforementioned risks may be further increased if our business continuity plans prove to be inadequate and there can be no assurance that both personnel and non-mission critical applications can be fully operational after a declared disaster within a defined recovery time. If our personnel, systems or primary data center facilities are impacted, we may suffer interruptions and delays in our business operations. In addition, to the extent these events impact our customers or their ability to timely repay their loans, our business could be negatively affected.

We may not maintain sufficient business interruption or property insurance to compensate us for potentially significant losses, including potential harm to our business that may result from interruptions in our ability to provide our financial products and services.

Unfavorable outcomes in legal proceedings may harm our business and results of operations.

We are, and may in the future become, subject to litigation, claims, investigations, legal and administrative cases and proceedings, whether civil or criminal, or lawsuits by governmental agencies or private parties, which may affect our results of operations. In 2018, we settled a class action with common stockholders alleging that certain of our directors, officers, former directors and officers, and certain of our convertible preferred stockholders breached their fiduciary duties to our common stockholders in their capacities as officers, directors and/or controlling stockholders by approving certain of our convertible preferred stock financing rounds that diluted the ownership of our common stockholders and that certain defendants allegedly aided and abetted such breaches. In June 2017, certain plaintiffs that were previously part of the class action in the lawsuit described above, filed suit alleging the same claims, but covering a more limited series of financings. See “Legal Proceedings” for more information regarding this and other proceedings.

If the results of any pending or future legal proceedings are unfavorable to us or if we are unable to successfully defend against third-party lawsuits, we may be required to pay monetary damages or fulfill our indemnification obligations or we may be subject to fines, penalties, injunctions or other censure. Even if we adequately address the issues raised by an investigation or proceeding or successfully defend a third-party lawsuit or counterclaim, we may have to devote significant financial and management resources to address these issues.

Risks Related to ourOur Industry and Regulation

The lending industry is highly regulated. Changes in regulations or in the way regulations are applied to our business could adversely affect our business.

Our business is subject to numerous federal, state and local laws and regulations. Following the financial crisis that began in 2008, supervisory efforts to enact and apply relevant laws, regulations and policies have become more intense. Statutes, regulations and policies affecting lending institutions are continually under review by Congress, state legislatures and federal and state regulatory agencies. Further changesChanges in laws or regulations, or the regulatory application or interpretation of the laws and regulations applicable to us, could adversely affect our ability to operate in the manner in which we currently conduct business. Such changes in, and in the interpretation and enforcement of, laws and regulations may also make it more difficult or

costly for us to originate additional loans, or for us to collect payments on our loans to customers or otherwise operate our business by subjecting us to additional licensing, registration and other regulatory requirements in the future. For instance, in 2019, competing bills werehave been introduced in Congress and in several states in recent years proposing various usury caps and other provisions that could otherwise greatly restrict the Senate, one bill which would create a national usury cap of 36% APR, the other which would create a national cap of the lesser of 15% APR or the maximum rate permitted by the state in which the consumer resides. Although there is no evidencerates and fees that such bills would ever be enacted into law, iflenders can charge customers for late and returned payments. If such a bill were to be enacted, it would greatly restrict profitability for us.

Furthermore, judges or regulatory agencies could interpret current rules or laws differently than the way we do, leading to such adverse consequences as described above. A failure to comply with any applicable laws or regulations could result in regulatory actions, loss of licenses, lawsuits and damage to our reputation, any of which could have an adverse effect on our business and financial condition and our ability to originate and service loans and perform our obligations to investors and other constituents. It could also result in a default or early amortization event under our debt facilities and reduce or terminate availability of debt financing to us to fund originations.

Our failure to comply with the regulations in the jurisdictions in which we conduct our business could harm our results of operations.

Federal and state agencies have broad enforcement powers over us, including powers to periodically examine and continuously monitor our operations and to investigate our business practices and broad discretion to deem particular practices unfair, deceptive, abusive or otherwise not in accordance with the law. All of our operations are subject to regular examination by state regulators and, in the future, may be subject to regular examination by federal regulators. These examinations may result in requirements to change our policies or practices, and in some cases, we may be required to pay monetary fines or make reimbursements to customers.

State attorneys general have stated their intention to fill any void left by diminished CFPB enforcement and have a variety of toolslegal mechanisms at their disposal to enforce state and federal consumer financial laws. First,For example, Section 1042 of the Dodd-Frank Act grants state attorneys general the ability to enforce the Dodd-Frank Act and regulations promulgated under the Dodd-Frank Act’s authority and to secure remedies provided in the Dodd-Frank Act against entities within their jurisdiction. State attorneys general
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also have enforcement authority under state law with respect to unfair or deceptive practices. Also, the California Consumer Financial Protection Law expands the jurisdiction of and reorganizes the existing state regulator to have broad authority over providers of financial services and products and gives the regulator broad enforcement authority against covered persons with respect to unfair, deceptive or abusive act and discrimination violations. Generally, under these statutes, state attorneys general may conduct investigations, bring actions, and recover civil penalties or obtain injunctive relief against entities engaging in unfair, deceptive, or fraudulent acts. Attorneys general may also coordinate among themselves to enter into multi-state actions or settlements. Finally, several consumer financial laws like the Truth in Lending Act and Fair Credit Reporting Act grant enforcement or litigation authority to state attorneys general. Should the CFPB decrease its enforcement activity under the Trump administration, we expect to see an increase in actions brought by state attorneys general.

We believe that we maintain all material licenses and permits required for our current operations and are in substantial compliance with all applicable federal, state and local regulations, but we may not be able to maintain all requisite licenses and permits, and the failure to satisfy those and other regulatory requirements could have an adverse effect on our operations. There is also a chance that a regulator will believe that we or our service providers or strategic partners should obtain additional licenses above and beyond those currently held by us or our service providers, if any. Changes in laws or regulations applicable to us could subject us or our service providers to additional licensing, registration and other regulatory requirements in the future or could adversely affect our ability to operate or the manner in which we conduct business, including restrictions on our ability to open retail locations in certain counties, municipalities or other geographic locations.

A failure to comply with applicable laws and regulations could result in additional compliance requirements, limitations on our ability to collect all or part of the principal of or interest on loans, fines, an inability to continue operations, regulatory actions, loss of our license to transact business in a particular location or state, lawsuits, potential impairment, voiding, or voidability of loans, rescission of contracts, civil and criminal liability and damage to our reputation.

A proceeding relating to one or more allegations or findings of our violation of law could also result in modifications in our methods of doing business, including our servicing and collections procedures. It could result in the requirement that we pay damages and/or cancel the balance or other amounts owing under loans associated with such violation. It could also result in a default or early amortization event under certain of our debt facilities and reduce or terminate availability of debt financing to us to fund originations. To the extent it is determined that the loans we make to our customers were not originated in accordance with all applicable laws as we are required to represent under our securitization and other debt facilities and in loan sales to investors, we could be obligated to repurchase for cash, or swap for qualifying assets, any such loan determined not to have been originated in compliance with legal requirements. We may not have adequate liquidity and resources to make such cash repurchases or swap for qualifying assets.

For more information with respect to the regulatory framework affecting our businesses, see “Business - Regulations and Compliance” includedCompliance in our Annual Report on2020 Form 10-K for the year ended December 31, 2019 filed on February 28, 2020.10-K.

Financial regulatory reform relating to asset-backed securities has not been fully implemented and could have a significant impact on our ability to access the asset-backed securities market.

We rely upon asset-backed financing for a significant portion of our funds with which to carry on our business. Asset-backed securities and the securitization markets were heavily affected by the Dodd-Frank Act and have also been a focus of increased regulation by the SEC. For example, the Dodd-Frank Act mandates the implementation of rules requiring securitizers or originators to retain an economic interest in a portion of the credit risk for any asset that they securitize or originate. Furthermore, sponsors are prohibited from diluting the required risk retention by dividing the economic interest among multiple parties or hedging or transferring the credit risk the sponsor is required to maintain. Rules relating to securitizations rated by nationally-recognized statistical rating agencies require that the findings of any third-party due diligence service providers be made publicly available at least five business days prior to the first sale of securities, which has led and will continue to lead us to incur additional costs in connection with each securitization.


However, some of the regulations to be implemented under the Dodd-Frank Act relating to securitization have not yet been finalized. Additionally, there is general uncertainty regarding what changes, if any, may be implemented with regard to the Dodd-Frank Act. Any new rules or changes to the Dodd-Frank Act (or the current rules thereunder) could adversely affect our ability and our cost to access the asset-backed securities market.

Litigation, regulatory actions and compliance issues could subject us to significant fines, penalties, judgments, remediation costs and/or requirements resulting in increased expenses.*

In the ordinary course of business, we have been named as a defendant in various legal actions, including class actions and other litigation. Generally, this litigation arises from the dissatisfaction of a consumer with our products or services; some of this litigation, however, has arisen from other matters, including claims of violation of do-not-call, credit reporting and collection laws, bankruptcy and practices. The complexity of the laws related to secured personal loans regarding vehicle titling and repossession may enhance the risk of consumer litigation. Further, the origination of loans through bank partnerships or by Oportun Bank, if approved and formed, may increase the risk of “true lender” and similar litigation. All such legal actions are inherently unpredictable and, regardless of the merits of the claims, litigation is often expensive, time-consuming, disruptive to our operations and resources, and distracting to management. In addition, certain of those actions include claims for indeterminate amounts of damages. Our involvement in any such matter also could cause significant harm to our reputation and divert management attention from the operation of our business, even if the matters are ultimately determined in our favor. If resolved against us, legal actions could result in excessive verdicts and judgments, injunctive relief, equitable relief, and other adverse consequences that may affect our financial condition and how we operate our business. We have in the past chosen to settle (and may in the future choose to settle) certain matters in order to avoid the time and expense of
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litigating them. Although none of the settlements has been material to our business, there is no assurance that, in the future, such settlements will not have a material adverse effect on our business.

In addition, a number of participants in the consumer financial services industry have been the subject of putative class action lawsuits, state attorney general actions and other state regulatory actions, federal regulatory enforcement actions, including actions relating to alleged unfair, deceptive or abusive acts or practices, violations of state licensing and lending laws, including state usury laws, actions alleging discrimination on the basis of race, ethnicity, gender or other prohibited bases, and allegations of noncompliance with various state and federal laws and regulations relating to originating and servicing consumer finance loans and other consumer financial services and products. The current regulatory environment, increased regulatory compliance efforts, and enhanced regulatory enforcement have resulted in significant operational and compliance costs and may prevent us from providing certain products and services. There is no assurance that these regulatory matters or other factors will not, in the future, affect how we conduct our business or adversely affect our business. In particular, legal proceedings brought under state consumer protection statutes or under several of the various federal consumer financial services statutes subject to the jurisdiction of the CFPB may result in a separate fine for each violation of the statute, which, particularly in the case of class action lawsuits, could result in damages substantially in excess of the amounts we earned from the underlying activities.

Some of our consumer financing agreements include arbitration clauses. If our arbitration agreements were to become unenforceable for any reason, we could experience an increase to our consumer litigation costs and exposure to potentially damaging class action lawsuits.

In addition, from time to time, through our operational and compliance controls, we identify compliance issues that require us to make operational changes and, depending on the nature of the issue, result in financial remediation to impacted customers. These self-identified issues and voluntary remediation payments could be significant, depending on the issue and the number of customers impacted, and could generate litigation or regulatory investigations that subject us to additional risk.

Internet-based and electronic signature-based loan origination processes may give rise to greater risks than paper-based processes.

We use the internet and internet-enabled mobile phones to obtain application information, distribute certain legally required notices to applicants for, and borrowers of, the loans, and to obtain electronically signed loan documents in lieu of paper documents with tangible borrower signatures. In addition, we have introduced the use of electronic signature-based loan origination processes with a tablet in our retail locations. These processes may entail greater risks than would paper-based loan origination processes, including risks regarding the sufficiency of notice for compliance with consumer protection laws, risks that borrowers may challenge the authenticity of their signature or of the loan documents, risks that a court of law may not enforce electronically signed loan documents and risks that, despite controls, unauthorized changes are made to the electronic loan documents. If any of those factors were to cause any loans, or any of the terms of the loans, to be unenforceable against the borrowers, our ability to service these loans could be adversely affected.

The CFPB is a relatively new agency which has sometimes taken expansive views of its authority to regulate consumer financial services, creating uncertainty as to how the agency’s actions or the actions of any other new agency could impact our business.*

The CFPB which commenced operations in July 2011, has broad authority to create and modify regulations under federal consumer financial protection laws and regulations, such as the Truth in Lending Act and Regulation Z, the Equal Credit Opportunity Act and Regulation B, the Fair Credit Reporting Act, the Electronic Funds Transfer Act and Regulation E, and to enforce compliance with those laws. The CFPB is charged with the examination and supervision of certain participants in the consumer financial services market, including short-term, small dollar lenders, and larger participants in other areas of financial services. In addition, if at any point Oportun Bank holds over $10 billion in assets, which is not expected initially, the CFPB would be its primary regulator for consumer compliance purposes. The CFPB is also authorized to prevent “unfair, deceptive or abusive acts or practices” through its regulatory, supervisory and enforcement authority. To assist in its enforcement, the CFPB maintains an online complaint system that allows consumers to log complaints with respect to various consumer finance products, including our loan products and our prepaid debit card program. This system could inform future CFPB decisions with respect to its regulatory, enforcement or examination focus. The CFPB may also request reports concerning our organization, business conduct, markets and activities and conduct on-site examinations of our business on a periodic basis if the CFPB were to determine, through its complaint system, that we were engaging in activities that pose risks to consumers.

There continues to be uncertainty about the future of the CFPB and as to how its strategies and priorities, including in both its examination and enforcement processes, will impact our business and our results of operations going forward. Actions by the CFPB could result in requirements to alter or cease offering affected financial products and services, making them less attractive and restricting our ability to offer them. The CFPB could also implement rules that restrict our effectiveness in servicing our financial products and services.


Future actions by the CFPB (or other regulators) against us or our competitors that discourage the use of our or their services or restrict our business activities could result in reputational harm and adversely affect our business. If the CFPB changes regulations that were adopted in the past by other regulators and transferred to the CFPB by the Dodd-Frank Act, or modifies through supervision or enforcement past regulatory guidance or interprets existing regulations in a different or stricter manner than they have been interpreted in the past by us, the industry or other regulators, our compliance costs and litigation exposure could increase materially. If future regulatory or legislative restrictions or prohibitions are imposed that affect our ability to offer certain of our products or that require us to make significant changes to our business practices, and if we are unable to develop compliant alternatives with acceptable returns, our business could be adversely affected.

As a prepaid debit card provider, we are subject to extensive and complex federal and state regulations, and new regulations, as well as changes to or inadvertent noncompliance with existing regulations, that could adversely affect our business.
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We offer our customers a reloadable debit card marketed under the trade name “Ventiva” in six states in which we operate. Since March 2012, we are registered with the Financial Crimes Enforcement Network as a Money Services Business in relation to our reloadable debit card. Although we do not currently allow the Ventiva card to be reloaded with cash at our retail locations, in connection with our role as program manager for the issuer of our reloadable debit cards, we are required to be compliant with a variety of federal and state statutes and regulations which impact the manner in which we conduct our reloadable debit card business. These include, but are not limited to state money transmitter laws, the USA PATRIOT Act, the Office of Foreign Asset Control, the Bank Secrecy Act, Anti-Money Laundering laws, and Know-Your-Customer requirements, collectively referred to as AML Laws, indirect regulation and direct audit and examination by the Office of the Comptroller of the Currency, the Board of Governors of the Federal Reserve System, and the Federal Deposit Insurance Corporation. Although we have committed resources to our AML Laws compliance program to ensure compliance with these various requirements, there could be heightened liability for us, our officers and our Board members if a regulatory agency were to deem our compliance program to be deficient or there were to be a break-down in compliance controls related to these regulations or heightened enforcement in this area.

Additionally, each state in which we offer a prepaid debit card has regulations governing money transmitters which could apply to the Ventiva card activities we conduct, or previously conducted, in that particular state. These regulations could require us to obtain a money transmitter license in a particular state. Although we believe that our activities in our states of operation do not require such licensing, the laws applicable to our debit card business or the interpretation thereof change frequently, are often unclear and may differ or conflict between jurisdictions. As a result, ensuring compliance has become more difficult and costly. Any failure, or perceived failure, by us to comply with all applicable statutes and regulations could result in fines, penalties, regulatory enforcement actions, civil liability, criminal liability, and/or limitations on our ability to operate our business.

The collection, processing, storage, use, disclosure, and disclosureother processing of personal datainformation could give rise to liabilities as a result of existing or new governmental regulation, conflicting legal requirements or differing views of personal privacy rights.*

We receive, transmit, store, and storeotherwise process a large volume of personally identifiable information and other sensitive data from customers and potential customers.customers, and otherwise collect, store, use, disclose, and process other personal information, including that relating to employees. There are federal, state and foreign laws regarding privacy and the storing, sharing, use, disclosure and protection of personally identifiable information and sensitive data. Specifically, cybersecurity and data privacy issues, particularly with respect to personally identifiable information are increasingly subject to legislation and regulations to protect the privacy and security of personal information that is collected, processed and transmitted.transmitted, stored or otherwise processed. For example, in June 2018, California enacted the California Consumer Privacy Act or the CCPA,(the "CCPA"), which broadly defines personal information and took effect on January 1, 2020. The CCPA gives California residents expanded privacy rights and protections and provides for civil penalties for CCPA violations, in addition to providing for a private right of action for data breaches. In addition, a new ballot initiative, the California Privacy Rights Act (the "CPRA") was passed in November 2020. Effective starting on January 1, 2023, the CPRA imposes additional obligations on companies covered by the legislation and will significantly modify the CCPA, including by expanding consumers’ rights with respect to certain sensitive personal information. The CPRA also creates the California Privacy Protection Agency to enforce the laws. Some observers have noted the CCPA and CPRA could mark the beginning of a trend toward more stringent privacy legislation in the United States, which could also increase our potential liability and adversely affect our business. For example, the CCPA has encouraged “copycat” or other similar laws to be considered and proposed in other states across the country, such as in Virginia, New Hampshire, Illinois and Nebraska. On March 2, 2021, Virginia enacted the Virginia Consumer Data Protection Act (“CDPA”), a comprehensive privacy statute that becomes effective on January 1, 2023 and shares similarities with the CCPA, CPRA, and legislation proposed in other states. Whereas we have implemented measures designed to comply with applicable obligations under the CCPA compliance withand other currentapplicable laws and future customerregulations relating to privacy, data protection and information security, several other states are working to pass comprehensive privacy laws and compliance with these and other current and future laws and regulations relating to privacy, data protection and information security could result in higher compliance, technical or operating costs. Further,costs, require significant changes to our operations or prevent us from providing our products and services or certain features. Despite our efforts to comply with applicable laws, regulations, and other obligations relating to privacy, data protection and information security, it is possible that our interpretations of the law, practices or our products and services could be inconsistent with or fail or be alleged to fail to meet all requirements of, such laws, regulations or obligations. Our failure, or the failure by our third-party providers or others with whom we do business, to comply with applicable laws or regulations or any violationsother obligations relating to privacy, data protection or information security, or the perception that any of these lawsthe foregoing has occurred, could damage our reputation and regulations maymarket reputation, harm our ability to obtain market adoption, discourage new and existing customers and prospective customers from using our products and services, require us to change our business practices or operational structure address legalor result in fines, investigations, or proceedings by governmental agencies and private claims and sustain monetary penalties and/litigation, any of which could adversely affect our business, financial condition and results of operations. In addition, an increase in third-party arrangements, including, for example, with lead aggregators and retail referral partners, could lead to increased complexity around our compliance obligations with respect to these laws or other harms to our business.regulations. We could also be adversely affected if new legislation or regulations are adopted or if existing legislation or regulations are modified such that we are required to alter our systems, products or services or require changes to our business practices or policies relating to privacy, policies.data protection, or information security. Even if not subject to legal challenge, the perception of concerns relating to privacy, data protection and information security, whether or not valid, may harm our reputation and brand and adversely affect our business, financial condition, and results of operations. For example, on April 21, 2021, the United States Court of Appeals for the Eleventh Circuit issued an opinion in Hunstein v. Preferred Collection and Management Services, Inc., holding that a debt collector’s transmittal of the plaintiff’s personal information to the vendor used to generate and send collection letters violated the federal Fair Debt Collections Practices Act’s (the “FDCPA”) provision which generally prohibits a debt collector from communicating with anyone other than the debtor in connection with the collection of any debt without the debtor’s consent. Although we do not utilize third-party debt collectors and collect our own debts, and as a result are not directly subject to the requirements of the FDCPA, including those at issue in Hunstein, certain states in which we operate have state laws that either incorporate the FDCPA’s provisions and apply them to lenders collecting their own debts, or include similar provisions which apply to lenders collecting their own debts. None of the states in the Eleventh Circuit have such provisions in their laws. However, if other courts were to decide cases in a similar manner to Hunstein, we could determine that changes to our business practices, policies, and procedures are necessary, including the arrangements we have in place with certain of our third-party vendors that require us to share consumer information. These changes could adversely affect our ability to collect and as a result, our results of operations and financial condition could be negatively impacted.

We may have to constrain our business activities to avoid being deemed an investment company under the Investment Company Act.

The Investment Company Act of 1940, as amended or the Investment(the "Investment Company Act,Act") contains substantive legal requirements that regulate the manner in which “investment companies” are permitted to conduct their business activities. We believe we have conducted, and we intend to continue to conduct, our business in a manner that does not result in our company being characterized as an investment company, including by relying on certain exemptions from registration as an investment company. We rely on guidance published by the SECSecurities and Exchange Commission's (the "SEC") staff or on our analyses of such guidance to determine our qualification under these and other exemptions. To the extent that the SEC staff publishes new or different guidance with respect to these matters, we may be required to adjust our business operations accordingly. Any additional guidance from the SEC staff could provide additional flexibility to us, or it could inhibit our ability to conduct our business operations. There can be no assurance that the laws and regulations governing our Investment Company Act status or SEC guidance regarding the Investment Company Act will not change in a manner that adversely affects our operations. If we are deemed to be an investment company, we may attempt to seek exemptive relief from the SEC, which could impose significant costs and delays on our business. We may not receive such relief on a timely basis, if at all, and such relief may require us to modify or curtail our operations. If we are deemed to be an investment company, we may also be required to institute burdensome compliance requirements and our activities may be restricted.

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Our bank sponsorshippartnership products may lead to regulatory risk and may increase our regulatory burden.*

We are currently in twohave a bank sponsorship programs, one with MetaBank for our prepaid debit card and onepartnership program with WebBank for our credit card product. In addition,On November 10, 2020, we are undertaking an effort to evaluate different options, includingannounced that we had entered into a bank sponsorshippartnership program agreement with MetaBank, N.A. to offer standard, uniformunsecured installment loan products on a nationwide basis. loans, currently anticipated to launch in mid-2021.

State and federal agencies have broad discretion in their interpretation of laws and their interpretation of requirements related to suchbank partnership programs and may elect to alter standards or the interpretation of the standards applicable to these programs. Therefore,

There has been litigation that has been successful in challenging the contention that a bank acting as a loan’s lender was the true lender and asserting that the party providing the source of loan financing or marketing, purchasing and servicing the loan, was instead the true lender. In the event of any recharacterization of the applicable originator’s status as a true lender, any affected customer loans may not be enforceable, could be subject to offset and may further result in fines, penalties, damages, compliance costs or related operational burdens. Additionally, the OCC and FDIC recently issued "Valid when made" rules for which both regulators were sued by various states. The OCC also recently finalized a "true lender" rule but that rule is also expected to be challenged in court. The uncertainty of the federal and state regulatory environments around bank partnership programs means that our efforts to enter intolaunch an installment loan product through a bank sponsorship related to our installment loan productpartner may not ultimately be successful.successful, or it may be challenged by one or more states in which we launch such a program. Furthermore, federal regulation of the banking industry, along with tax and accounting laws, regulations, rules and standards may limit the business activity of banks and affiliates under these structures and control the method by which we can conduct business. Regulation by a federal banking regulator may also subject us to increased compliance, legal and operational costs, and could subject our business model to scrutiny or limit our ability to expand the scope of our activities in a manner that could have a material adverse effect on us.

We are pursuing a national bank charter which could subject us to significant new regulation.*

We recently applied to obtain a national bank charter through the establishment of a de novo bank to, among other things, allow us to offer additional products and services, provide us with new sources of lower cost funding and give our business regulatory clarity. If approved and formed, Oportun Bank may directly originate loans in all 50 states, although it would initially focus its origination activities in states where we previously originated loans under state licenses and in states where loans are not originated under any bank partnership agreements. Based upon the OCC’s typical timeframe of granting “preliminary conditional approval” for de novo bank applications within 120 days of receipt, we believe a response from the OCC on our application could be received at any time. If received, the OCC’s approval may be conditioned on requirements that we enhance our governance, compliance, controls and management infrastructure and capabilities in order to be compliant with all applicable regulations and operate to the satisfaction of the banking regulators. Additionally, such conditions may require substantial changes to our origination, servicing or collection practices, policies and procedures or other business practices or initiatives. If a preliminary conditional approval is received, we would have 12 months to capitalize Oportun Bank and 18 months to begin bank operations. During this time, we would continue ongoing discussions with the OCC concerning those conditions, and it is anticipated that we would apply to become a bank holding company. Preliminary conditional approval does not guarantee that Oportun Bank will receive final approval from the OCC or will commence operations within that time frame or at all.

If we were to obtain a national bank charter, we would be subject to supervision and regulation by the OCC under the National Bank Act, by the Federal Deposit Insurance Corporation (the “FDIC”) and by the Board of Governors of the Federal Reserve System (the “Federal Reserve”) under the Bank Holding Company Act which could be subject to certain restrictions and requirements, including capital requirements and shareholder requirements. In addition, if at any point Oportun Bank holds over $10 billion in assets, which is not expected initially, the CFPB would be its primary regulator for consumer compliance purposes. Due to their broad authority to regulate compliance, as well as safety and soundness, examinations by such federal regulators may involve more scrutiny or cover a broader range than those examinations conducted by our current regulators.

In addition, as a bank holding company, we would generally be prohibited from engaging, directly or indirectly, in any activities other than those permissible for bank holding companies. This restriction might limit our ability to pursue future business opportunities which we might otherwise consider but which might fall outside the scope of permissible activities.

If we are able to obtain a national bank charter, certain of our stockholders may need to comply with applicable federal banking statutes and regulations, including the Change in Bank Control Act and the Bank Holding Company Act. Specifically, stockholders holding 10.0% or more of our voting interests may be required to provide certain information and/or commitments on a confidential basis to, among other regulators, the Federal Reserve. This requirement may deter certain existing or potential stockholders from purchasing shares of our common stock, which may suppress demand for the stock and cause the price to decline.

Our efforts to comply with such additional regulation may require substantial time and monetary commitments. If any new regulations or interpretations of existing regulations to which we are subject impose requirements on us that are impractical or that we cannot satisfy, our financial performance may be adversely affected.

If we are unable to obtain or decide not to pursue a national bank charter, our ability to grow, improve our capital efficiency, or funding resilience, may be adversely affected. Without a national bank charter, we would be required to continue to maintain several state licenses and our business, including our ability to offer a broader range of products and services, may be adversely affected.

Anti-money laundering, anti-terrorism financing and economic sanctions laws could have adverse consequences for us.

We maintain a compliance program designed to enable us to comply with all applicable anti-money laundering and anti-terrorism financing laws and regulations, including the Bank Secrecy Act and the USA PATRIOT Act and U.S. economic sanctions laws administered by the Office of
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Foreign Assets Control. This program includes policies, procedures, processes and other internal controls designed to identify, monitor, manage and mitigate the risk of money laundering and terrorist financing and engaging in transactions involving sanctioned countries persons and entities. These controls include procedures and processes to detect and report suspicious transactions, perform customer due diligence, respond to requests from law enforcement, and meet all recordkeeping and reporting requirements related to particular transactions involving currency or monetary instruments. No assurance is given that our programs and controls will be effective to ensure compliance with all applicable anti-money laundering and anti-terrorism financing laws and regulations, and our failure to comply with these laws and regulations could subject us to significant sanctions, fines, penalties and reputational harm.

We are subject to governmental export and import controls that could subject us to liability, impair our ability to compete in international markets and adversely affect our business.

Although our business does not involve the commercial sale or distribution of hardware, software or technology, in the normal course of our business activities we may from time to time ship general commercial equipment outside the United States to our subsidiaries or affiliates for their internal use. In addition, we may export, transfer or provide access to software and technology to non-U.S. persons such as employees and contractors, as well as third-party vendors and consultants engaged to support our business activities. In all cases, the sharing of software and/or technology is solely for the internal use of the company or for the use by business partners to provide services to us, including software development. However, such shipments and transfers may be subject to U.S. and foreign regulations governing the export and import of goods, software and technology. If we fail to comply with these laws and regulations, we and certain of our employees could be subject to significant sanctions, fines, penalties and reputational harm. Further, any change in applicable export, import or economic sanctions regulations or related legislation, shift in approach to the enforcement or scope of existing regulations or change in the countries, persons or technologies targeted by these regulations could adversely affect our business.

Risks Related to ourOur Indebtedness

We have incurred substantial debt and may issue debt securities or otherwise incur substantial debt in the future, which may adversely affect our financial condition and negatively impact our operations.

We have in the past incurred, and expect to continue to incur, substantial debt to fund our loan activities. We depend on securitization transactions, warehouse facilities, whole loan sales and other forms of debt financing in order to finance the growth of our business and the origination of most of the loans we make to our customers. The incurrence of debt could have a variety of negative effects, including:

default and foreclosure on our and our subsidiaries’ assets if asset performance and our operating revenue are insufficient to repay debt obligations;
mandatory repurchase obligations for any loans conveyed or sold into a debt financing or under a whole loan purchase facility if the representations and warranties we made with respect to those loans were not correct when made;
acceleration of obligations to repay the indebtedness (or other outstanding indebtedness to the extent of cross default triggers), even if we make all principal and interest payments when due, if we breach any covenants that require the maintenance of certain financial ratios with respect to us or the loan portfolio securing our indebtedness or the maintenance of certain reserves or tangible net worth and do not obtain a waiver for such breach or renegotiate our covenant;
our inability to obtain necessary additional financing if the debt security contains covenants restricting our ability to obtain such financing while the debt security is outstanding;
our inability to obtain necessary additional financing if changes in the characteristics of our loans or our collection and other loan servicing activities change and cease to meet conditions precedent for continued or additional availability under our debt financings;
diverting a substantial portion of cash flow to pay principal and interest on such debt, which would reduce the funds available for expenses, capital expenditures, acquisitions, and other general corporate purposes;
creating limitations on our flexibility in planning for and reacting to changes in our business and in the industry in which we operate;
defaults based on loan portfolio performance or default in our collection and loan servicing obligations could result in our being replaced by a third-party or back-up servicer and notification to our customers to redirect payments;
downgrades or revisions of agency ratings for our debt financing; and
monitoring, administration and reporting costs and expenses, including legal, accounting and other monitoring reporting costs and expenses, required under our debt financings.


In addition, our Secured Financing carries a floating rate of interest linked to LIBOR. In July 2017, the U.K. announced the discontinuation of LIBOR which could result in interest rate increases on our Secured Financing which could adversely affect our results of operations.

A breach of early payment triggers or covenants or other terms of our agreements with lenders could result in an early amortization, default, and/or acceleration of the related funding facilities.*


The primary funding sources available to support the maintenance and growth of our business include, among others, asset-backed securitization, revolving debt facilities (including the Secured Financing facility) and whole loan sale facilities. Our liquidity would be adversely affected by our inability to comply with various conditions precedent to availability under these facilities (including the eligibility of our loans), covenants and other specified requirements set forth in our agreements with our lenders which could result in the early amortization, default and/or acceleration of our existing facilities. Such covenants and requirements include financial covenants, portfolio performance covenants and other events. For example, our securitizations contain collateral performance threshold triggers related to the three–month average annualized gross charge–off or net charge–off rate which, if exceeded, would lead to early amortization. We expect the economic impact of the COVID–19 pandemic
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to continue to cause our charge–offscharge-offs to increase; depending upon how high charge–offs increase, the thresholds on our securitizations could be exceeded leading to an early amortization event. In addition, in response to the COVID-19 pandemic, we implemented certain credit tightening measures. Those measures, combined with lower customer demand, have led to lower originations. As such, to support our collateral requirements under our financing agreements, we have been using a random selection process to take loans off our warehouse line to pledge to our securitizations. An inability to originate enough loans to meet the collateral requirements in our financing arrangements, could result in the early amortization, default and/or acceleration of our existing facilities. Moreover, we currently act as servicer with respect to the unsecured consumer loans held by our subsidiaries. If we default in our servicing obligations or fail to meet certain financial covenants, an early amortization event or event of default could occur, and/or we could be replaced by our backup servicer or another replacement servicer. If we are replaced as servicer to these loans, there is no guarantee that the backup services will be adequate. Any disruptions in services may cause the inability to collect and process repayments. For more information on covenants, requirements and events, see Note 8 of the Notes to the Condensed Consolidated Financial Statements (Unaudited) included elsewhere in this report.

During an early amortization period or if an event of default exists, principal and interest collections from the loans in our asset-backed facilities would be applied to repay principal under such facilities and principal collections would no longer be available on a revolving basis to fund purchases of newly originated loans. If an event of default exists under our revolving debt or loan sale facilities, the applicable lenders’ or purchasers’ commitments to extend further credit or purchase additional loans under the related facility would terminate. If loan collections were insufficient to repay the amounts due under our securitizations and our revolving debt facility, the applicable lenders, trustees and noteholders could seek remedies, including against the collateral pledged under such facilities.

An early amortization event or event of default would negatively impact our liquidity, including our ability to originate new loans, and require us to rely on alternative funding sources. This may increase our funding costs or alternative funding sources might not be available when needed. If we were unable to arrange new or alternative methods of financing on favorable terms, we might have to curtail the origination of loans, and we may be replaced by our backup servicer or another replacement servicer.

Our securitizations and whole loan sales may expose us to certain risks, and we can provide no assurance that we will be able to access the securitization or whole loan sales market in the future, which may require us to seek more costly financing.*

We have securitized, and may in the future securitize, certain of our loans to generate cash to originate new loans or pay our outstanding indebtedness. In each such transaction and in connection with our warehouse facilities, we sell and convey a pool of loans to a special purpose entity ("SPE"). Concurrently, each SPE issues notes or certificates pursuant to the terms of an indenture. The securities issued by the SPE are secured by the pool of loans owned by the SPE. In exchange for the sale of a portion of the pool of loans to the SPE, we receive cash, which are the proceeds from the sale of the securities. We also contribute a portion of the pool of loans in consideration for the equity interests in the SPE. Subject to certain conditions in the indenture governing the notes issued by the SPE (or the agreement governing the SPE’s revolving loan), the SPE is permitted to purchase additional loans from us or distribute to us residual amounts received by it from the loan pool, which residual amounts are the cash amounts remaining after all amounts payable to service providers and the noteholders have been satisfied. We also have the ability to swap pools of loans with the SPE. Our equity interest in the SPE is a residual interest in that it entitles us as the equity owner of the SPE to residual cash flows, if any, from the loans and to any assets remaining in the SPE once the notes are satisfied and paid in full (or in the case of a revolving loan, paid in full and all commitments terminated). As a result of challenging credit and liquidity conditions, the value of the subordinated securities we retain in our securitizations might be reduced or, in some cases, eliminated.

During the financial crisis that began in 2008, the securitization market was constrained, and we can give no assurances that we will be able to complete additional securitizations in the future. Similar to 2008, there is no assurance that sources of capital will continue to be available in the future on terms favorable to us or at all, particularly in light of capital markets volatility stemming from the COVID-19 pandemic. The availability of debt financing and other sources of capital depends on many factors, some of which are outside of our control. The risk of volatility surrounding the global economic system, including due to other disruptions and uncertainty surrounding the COVID-19 pandemic, continue to create uncertainty around access to the capital markets. Further, other matters, such as (i) accounting standards applicable to securitization transactions and (ii) capital and leverage requirements applicable to banks and other regulated financial institutions holding asset-backed securities, could result in decreased investor demand for securities issued through our securitization transactions, or increased competition from other institutions that undertake securitization transactions. In addition, compliance with certain regulatory requirements may affect the type of securitizations that we are able to complete.

If it is not possible or economical for us to securitize our loans in the future, we would need to seek alternative financing to support our operations and to meet our existing debt obligations, which may not be available on commercially reasonable terms, or at all. If the cost of such alternative financing were to be higher than our securitizations, we would likely reduce the fair value of our Fair Value Loans, which would negatively impact our results of operations.


The gain on sale generated by our whole loan sales and servicing fees earned on sold loans also represents a significant source of our earnings. Demand for our loans at the current premiums may be impacted by factors outside our control, including availability of loan pools, demand by investors for whole loan assets and attractiveness of returns offered by competing investment alternatives offered by other loan originators with more attractive characteristics than our loan pools and loan purchaser interest. In addition, currently 100% of our whole loan sales are to one third-party institutional investor. If this institutional investor were unable or unwilling to continue to purchase loans during the term of our agreement, we may choose not to or may be unable to replace the agreement with a favorable alternate whole loan sale opportunity. In that event, our revenue and liquidity may be negatively impacted, which may adversely affect our financial condition.

Our results of operations are affected by our ability to sell our loans for a premium over their net book value. Potential loan purchasers might reduce the premiums they are willing to pay, or even require a discount to principal balance, for the loans that they purchase during periods of
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economic slowdown or recession to compensate for any increased risks. A reduction in the sale price of the loans we sell under our whole loan sale program would likely result in a reduction in the fair value of our Fair Value Loans, which would negatively impact our results of operations. Any sustained decline in demand for our loans or increase in delinquencies, defaults or foreclosures may reduce the price we receive on future loan sales below our loan origination cost.

Risks RelatedIn connection with our securitizations, Secured Financing facility, and whole loan sales, we make representations and warranties concerning these loans. If those representations and warranties are not correct, we could be required to Ownershiprepurchase the loans. Any significant required repurchases could have an adverse effect on our ability to operate and fund our business.

In our asset-backed securitizations, our Secured Financing facility, and our whole loan sales, we make numerous representations and warranties concerning the characteristics of Our Common Stockthe loans we transfer and sell, including representations and warranties that the loans meet the eligibility requirements of those facilities and investors. If those representations and warranties are incorrect, we may be required to repurchase the loans. Failure to repurchase so-called ineligible loans when required would constitute an event of default under our securitizations, our Secured Financing facility and our whole loan sales and a termination event under the applicable agreement. We can provide no assurance, however, that we would have adequate cash or other qualifying assets available to make such repurchases.

General Risk Factors

You may be diluted by the future issuance of additional common stock in connection with our equity incentive plans, acquisitions or otherwise.

Our amended and restated certificate of incorporation authorizes us to issue shares of common stock authorized but unissued and rights relating to common stock for the consideration and on the terms and conditions established by our Board in its sole discretion, whether in connection with acquisitions or otherwise. We have reserved 8,677,294authorized 9,241,443 shares for issuance under our 2019 Equity Incentive Plan and 996,2171,273,009 shares for issuance under our 2019 Employee Stock Purchase Plan, subject to adjustment in certain events. Any common stock that we issue, including under our 2019 Equity Incentive Plan, our 2019 Employee Stock Purchase Plan or other equity incentive plans that we may adopt in the future, could dilute your percentage ownership.

The price of our common stock may be volatile, and you could lose all or part of your investment.*

The trading price of our common stock has been and may continue to be volatile and will depend on a number of factors, including those described in this “Risk Factors” section, many of which are beyond our control and may not be related to our operating performance. These fluctuations could cause you to lose all or part of your investment in our common stock, because you might be unable to sell your shares at or above the price you paid. Factors that could cause fluctuations in the trading price of our common stock include the following:

failure to meet quarterly or annual guidance with regard to revenue, margins, earnings or other key financial or operational metrics;
fluctuations in the trading volume of our share or the size of our public float;
price and volume fluctuations in the overall stock market from time to time;
changes in operating performance and stock market valuations of similar companies;
failure of financial analysts to maintain coverage of us, changes in financial estimates by any analysts who follow our company, or our failure to meet these estimates or the expectations of investors;
public reaction to our press releases, other public announcements, and filings with the SEC;
any major change in our management;
sales of shares of our common stock by us or our stockholders;
rumors and market speculation involving us or other companies in our industry;
actual or anticipated changes in our results of operations or fluctuations in our results of operations;
actual or perceived data security breaches or incidents impacting us or our third-party service providers;
changes in prevailing interest rates;
quarterly fluctuations in demand for our loans;
actual or anticipated developments in our business or our competitors’ businesses or the competitive landscape generally;
litigation, government investigations and regulatory actions;
developments or disputes concerning our intellectual property or other proprietary rights;
new laws or regulations or new interpretations of existing laws or regulations applicable to our business;
changes in accounting standards, policies, guidelines, interpretations, or principles;
widespread public health crises such as the COVID-19 pandemic; and
other general market, political and economic conditions, including any such conditions and local conditions in the markets in which our customers, employees, and contractors are located.

If financial or industry analysts do not publish research or reports about our business, or if they issue an adverse or misleading opinion regarding our stock, our stock price and trading volume could decline.

The trading market for our common stock is influenced by the research and reports that industry or financial analysts publish about us or our business. We do not control these analysts or the content and opinions included in their reports. Because we are a new public company, the analysts who

publish information about our common stock have had relatively little experience with our company, which could affect their ability to accurately forecast our results and make it more likely that we fail to meet their estimates. If any of the analysts who cover us issue an adverse or misleading opinion regarding our stock price, our stock price would likely decline. If one or more of these analysts cease coverage of our company or
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fail to publish reports on us regularly, we could lose visibility in the financial markets, which in turn could cause our stock price or trading volume to decline.

Our directors, officers, and principal stockholders have substantial control over our company, which could limit your ability to influence the outcome of key transactions, including a change of control.

Our directors, executive officers, and each of our 5% stockholders and their affiliates, in the aggregate, beneficially own a significant number of the outstanding shares of our common stock. As a result, these stockholders, if acting together, will be able to influence or control matters requiring approval by our stockholders, including the election of directors and the approval of mergers, acquisitions or other extraordinary transactions. They may also have interests that differ from yours, and they may vote in a way with which you disagree or which may be adverse to your interests. This concentration of ownership may have the effect of delaying, preventing or deterring a change of control of our company, could deprive our stockholders of an opportunity to receive a premium for their common stock as part of a sale of our company and might ultimately affect the market price of our common stock.

We may need to raise additional funds in the future, including through equity, debt, or convertible debt financings, to support business growth and those funds may not be available on acceptable terms, or at all.

We intend to continue to make investments to support our business growth and may require additional funds to respond to business challenges, including the need to develop new loan products, enhance our risk management model, improve our operating infrastructure, expand to new retail locations or acquire complementary businesses and technologies. Accordingly, we may need to engage in equity, debt or convertible debt financings to secure additional funds. If we raise additional funds by issuing equity securities or securities convertible into equity securities, our stockholders may experience dilution. Debt financing, if available, may involve covenants restricting our operations or our ability to incur additional debt. Any debt or additional equity financing that we raise may contain terms that are not favorable to us or our stockholders.

If we are unable to obtain adequate financing or on terms satisfactory to us when we require it, we may be unable to pursue certain opportunities and our ability to continue to support our growth and to respond to challenges could be impaired.

The requirements of being a public company may strain our resources, divert management’s attention and affect our ability to attract and retain qualified Board members.

As a public company, we are subject to the reporting requirements of the Securities Exchange Act of 1934, as amended or( the Exchange Act,"Exchange Act"), the Sarbanes-Oxley Act, the Dodd-Frank Act, the listing standards of the Nasdaq Stock Market, and other applicable securities rules and regulations, including changes in corporate governance practices and the establishment and maintenance of effective disclosure and financial controls. Compliance with these rules and regulations increases our legal and financial compliance costs, makes some activities more difficult, time-consuming or costly and increases demand on our systems and resources. We cannot predict or estimate the amount of additional costs we may incur as a result of being a public company or the timing of such costs.

Being a public company also makes it more expensive for us to obtain director and officer liability insurance, and we may be required to accept reduced coverage, incur substantially higher costs to obtain coverage or only obtain coverage with a significant deductible. These factors could also make it more difficult for us to attract and retain qualified executive officers and qualified members of our Board, particularly to serve on our audit and risk committee and compensation and leadership committee.

In addition, changing laws, regulations and standards or interpretations thereof relating to corporate governance and public disclosure are creating uncertainty for public companies, increasing legal and financial compliance costs and making some activities more time-consuming. We intend to invest resources to comply with evolving laws, regulations and standards, and this investment may result in increased general and administrative expenses and a diversion of management’s time and attention. If our efforts to comply with new laws, regulations and standards differ from the activities intended by regulatory or governing bodies due to ambiguities related to their application and practice, regulatory authorities may initiate legal proceedings against us.

Certain of our market opportunity estimates, growth forecasts, and key metrics could prove to be inaccurate, and any real or perceived inaccuracies may harm our reputation and negatively affect our business.

Market opportunity estimates and growth forecasts, including those we have generated ourselves, are subject to significant uncertainty and are based on assumptions and estimates that may not prove to be accurate. The estimates and forecasts relating to the size and expected growth of our target market may prove to be inaccurate. It is impossible to offer every loan product, term or feature that every customer wants, and our competitors may develop and offer loan products, terms or features that we do not offer. The variables that go into the calculation of our market opportunity are subject to change over time, and there is no guarantee that any particular number or percentage of the individuals covered by our market opportunity estimates will generate any particular level of revenues for us. Even if the markets in which we compete meet our size estimates and growth forecasts, our business could fail to grow at similar rates, if at all, for a variety of reasons outside of our control, including competition in our industry. Furthermore, in order for us to successfully address this broader market opportunity, we will need to successfully expand into new geographic regions where we do not currently operate. Our key metrics may differ from estimates published by third parties or from similarly titled metrics of our competitors due to differences in methodology. If investors or analysts do not perceive our metrics to be accurate representations of our business, or if we discover material inaccuracies in our metrics, our reputation, business, results of operations, and financial condition would be adversely affected.

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Certain provisions in our charter documents and under Delaware law could limit attempts by our stockholders to replace or remove our Board, delay or prevent an acquisition of our company, and limit the market price of our common stock.

Provisions in our amended and restated certificate of incorporation, and amended and restated bylaws may have the effect of delaying or preventing a change of control or changes in our Board. These provisions include the following:

a classified Board with three-year staggered terms, which may delay the ability of stockholders to change the membership of a majority of our Board;
our Board has the right to elect directors to fill a vacancy created by the expansion of the Board or the resignation, death or removal of a director, which prevents stockholders from being able to fill Board vacancies;
our stockholders may not act by written consent or call special stockholders’ meetings;
our amended and restated certificate of incorporation prohibits cumulative voting in the election of directors, which limits the ability of minority stockholders to elect director candidates;
stockholders must provide advance notice and additional disclosures in order to nominate individuals for election to the Board or to propose matters that can be acted upon at a stockholders’ meeting, which may discourage or deter a potential acquiror from conducting a solicitation of proxies to elect the acquiror’s own slate of directors or otherwise attempting to obtain control of our company; and
our Board may issue, without stockholder approval, shares of undesignated preferred stock, which may make it possible for our Board to issue preferred stock with voting or other rights or preferences that could impede the success of any attempt to acquire us.

As a Delaware corporation, we are also subject to certain Delaware anti-takeover provisions. Under Delaware law, a corporation may not engage in a business combination with any holder of 15% or more of its capital stock unless the holder has held the stock for three years or, among other things, the Board has approved the transaction. Such provisions could allow our Board to prevent or delay an acquisition of our company.

Certain of our executive officers may be entitled, pursuant to the terms of their employment arrangements, to accelerated vesting of their stock options following a change of control of our company under certain conditions. In addition to the arrangements currently in place with some of our executive officers, we may enter into similar arrangements in the future with other officers. Such arrangements could delay or discourage a potential acquisition.

Any provision of our amended and restated certificate of incorporation or amended and restated bylaws or Delaware law that has the effect of delaying or deterring a potential acquisition could limit the opportunity for our stockholders to receive a premium for their shares of our common stock in connection with such acquisition, and could also affect the price that some investors are willing to pay for our common stock.

Our amended and restated certificate of incorporation provides that the Court of Chancery of the State of Delaware or the U.S. federal district courts will be the exclusive forums for substantially all disputes between us and our stockholders, which could limit our stockholders’ ability to obtain a favorable judicial forum for disputes with us or our directors, officers or other employees.*

Our amended and restated certificate of incorporation provides that the Court of Chancery of the State of Delaware is the sole and exclusive forum for:for the following types of actions or proceedings under Delaware statutory or common law: (1) any derivative action or proceeding brought on our behalf, (2) any action asserting a claim of breach of a fiduciary duty owed by any of our directors, officers or other employees to us or our stockholders, (3) any action asserting a claim against us or any of our directors, officers or other employees arising pursuant to any provisions of the Delaware General Corporation Law, our amended and restated certificate of incorporation or our amended and restated bylaws, (4) any action to interpret, apply, enforce or determine the validity of our amended and restated certificate of incorporation or our amended and restated bylaws, or (5) any action asserting a claim against us or any of our directors, officers or other employees that is governed by the internal affairs doctrine. This provision would not apply to suits brought to enforce a duty or liability created by the Exchange Act or the rules and regulations thereunder. However, this provision applies to Securities Act claims andFurthermore, Section 22 of the Securities Act of 1933, as amended (“Securities Act”), creates concurrent jurisdiction for federal and state courts over all suits brought to enforce a duty or liability created by thesuch Securities Act or the rulesactions. Accordingly, both state and regulations thereunder. Accordingly, there is uncertainty asfederal courts have jurisdiction to whether a court would enforceentertain such a provision, and our stockholders will not be deemedclaims. To prevent having to have waived our compliance with the federal securities lawslitigate claims in multiple jurisdictions and the rules and regulations thereunder.

Ourthreat of inconsistent or contrary rulings by different courts, among other considerations, our amended and restated certificate of incorporation further provides that the U.S. federal district courts will be the exclusive forum for resolving any complaint asserting a cause of action arising under the Securities Act, subjectAct. While the Delaware courts have determined that such choice of forum provisions are facially valid, a stockholder may nevertheless seek to and contingent uponbring a final adjudicationclaim in a venue other than those designated in the State of Delawareexclusive forum provisions. In such instance, we would expect to vigorously assert the validity and enforceability of the enforceability of such exclusive forum provision.provisions of our amended and restated certificate of incorporation. This may require significant additional costs associated with resolving such action in other jurisdictions, which could adversely affect our business and financial condition, and there can be no assurance that the provisions will be enforced by a court in those other jurisdictions.

These exclusive forum provisions may limit a stockholder’s ability to bring a claim in a judicial forum that it finds favorable for disputes with us or our directors, officers, or other employees, which may discourage lawsuits against us and our directors, officers and other employees. If a court were to find either exclusive forumexclusive-forum provision in our amended and restated certificate of incorporation to be inapplicable or unenforceable in an action, we may incur further significant additional costs associated with resolving such actionthe dispute in other jurisdictions, all of which could adversely affectseriously harm our business and financial condition.business.

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Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Unregistered Sale of Equity Securities

None.

Use of Proceeds


None.
On September 30, 2019, we completed our initial public offering, or the IPO. The offer and sale of all of the shares in the IPO were registered under the Securities Act pursuant to a registration statement on Form S-1 (File No. 333-232685), which was declared effective by the SEC on September 25, 2019. There has been no material change in the use of proceeds from our IPO as described in our final prospectus filed with the SEC pursuant to Rule 424(b) of the Securities Act and other periodic reports previously filed with the SEC.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

None.

Item 5. Other Information

None.

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Item 6. Exhibit Index
Incorporated by Reference
ExhibitDescriptionFormFile No.ExhibitFiling DateFiled Herewith
10.1.1¥10-K001-3905010.16.12/23/2021
10.1.2¥10-K001-3905010.16.22/23/2021
10.2¥x
10.3.1x
10.3.2x
31.1x
31.2x
32.1*x
101Interactive data files pursuant to Rule 405 of Regulation S-T:
(i) Condensed Consolidated Balance Sheets,
(ii) Condensed Consolidated Statements of Operations and Comprehensive Income,
(iii) Condensed Consolidated Statements of Changes in Stockholders' Equity,
(iv) Condensed Consolidated Statements of Cash Flows, and
(v) Notes to the Condensed Consolidated Financial Statements
104Cover Page Interactive Data File in Inline XBRL format (Included in Exhibit 101).
   Incorporated by Reference  
ExhibitDescription FormFile No.ExhibitFiling Date Filed Herewith
3.1 8-K001-390503.1September 30, 2019  
3.2 8-K001-390503.2September 30, 2019  
10.1¥
 10-K001-3905010.2February 28, 2020  
31.1      x
31.2      x
32.1*      x
101Interactive data files pursuant to Rule 405 of Regulation S-T:     
 (i) Condensed Consolidated Balance Sheets,       
 (ii) Condensed Consolidated Statements of Operations and Comprehensive Income,       
 (iii) Condensed Consolidated Statements of Changes in Stockholders' Equity,       
 (iv) Condensed Consolidated Statements of Cash Flows, and       
 (v) Notes to the Condensed Consolidated Financial Statements       
104Cover Page Interactive Data File in Inline XBRL format (Included in Exhibit 101).       



¥ Portions of this exhibit have been omitted from the exhibit because they are both not material and would be competitively harmful if publicly disclosed.


* The certifications attached as Exhibit 32.1 that accompany this Quarterly Report on Form 10-Q are not deemed filed with the Securities and Exchange Commission and are not to be incorporated by reference into any filing of the Registrant under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended, whether made before or after the date of this Quarterly Report on Form 10-Q, irrespective of any general incorporation language contained in such filing.


The instance document does not appear in the interactive data file because its XBRL tags are embedded within the Inline XBRL document.

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Signature

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on the date set forth below.

OPORTUN FINANCIAL CORPORATION
(Registrant)
Date:May 7, 2021By:OPORTUN FINANCIAL CORPORATION
(Registrant)
Date:May 15, 2020By:/s/ Jonathan Coblentz
Jonathan Coblentz
Chief Financial Officer and Chief Administrative Officer
(Principal Financial and Accounting Officer and duly authorized signatory of the Registrant)



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