UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q 
(Mark One)
☒QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2021March 31, 2022
or
☐TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                     to                     
Commission File Number: 001-35628
 
PERFORMANT FINANCIAL CORPORATION
(Exact name of registrant as specified in its charter)
 
Delaware 20-0484934
(State or other jurisdiction of
incorporation or organization)		 (I.R.S. Employer
Identification No.)
Performant Financial Corporation
333 North Canyons Parkway
Livermore, CA 94551
(925) 960-4800
(Address, including zip code and telephone number, including area code of registrant’s principal executive offices)
Indicate by check mark whether the registrant (1) has filed all reports required by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer¨Accelerated filer¨☒Emerging growth company☐
Non-accelerated filer¨Smaller reporting company☒
o If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes ☐    No  x
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s) Name of exchange on which registered
Common Stock, par value $.0001 per sharePFMTThe Nasdaq Stock Market LLC
The number of shares of Common Stock outstanding as of November 11, 2021May 9, 2022 was 69,144,336.73,143,833.

Table of Contents
PERFORMANT FINANCIAL CORPORATION
QUARTERLY REPORT ON FORM 10-Q
FOR THE QUARTER ENDED SEPTEMBER 30, 2021MARCH 31, 2022
INDEX

Page
1
2
3
4
65
1614
3125
3125
3226
3226
3226
4236
Item 3.
4236
Item 4.
4236
Item 5.
4236
4337
4438
 

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PERFORMANT FINANCIAL CORPORATION AND SUBSIDIARIES
Consolidated Balance Sheets
(In thousands)
September 30,
2021		December 31,
2020		 March 31,
2022		December 31,
2021
(Unaudited)  (Unaudited) 
AssetsAssetsAssets
Current assets:Current assets:Current assets:
Cash and cash equivalentsCash and cash equivalents$51,323 $16,043 Cash and cash equivalents$17,432 $17,347 
Restricted cashRestricted cash2,203 2,253 Restricted cash2,203 2,203 
Trade accounts receivable, net of allowance for doubtful accounts of $49 and $49, respectively18,203 23,216 
Trade accounts receivable, net of allowance for doubtful accounts of $29 and $0, respectivelyTrade accounts receivable, net of allowance for doubtful accounts of $29 and $0, respectively19,837 20,808 
Contract assetsContract assets4,950 4,466 Contract assets8,875 8,113 
Prepaid expenses and other current assetsPrepaid expenses and other current assets2,539 3,784 Prepaid expenses and other current assets3,941 3,077 
Income tax receivableIncome tax receivable3,453 4,758 Income tax receivable3,085 3,159 
Total current assetsTotal current assets82,671 54,520 Total current assets55,373 54,707 
Property, equipment, and leasehold improvements, netProperty, equipment, and leasehold improvements, net16,280 17,497 Property, equipment, and leasehold improvements, net15,306 15,708 
Identifiable intangible assets, net— 689 
GoodwillGoodwill47,372 47,372 Goodwill47,372 47,372 
Right-of-use assetsRight-of-use assets3,630 5,043 Right-of-use assets2,760 3,235 
Other assetsOther assets986 1,106 Other assets965 963 
Total assetsTotal assets$150,939 $126,227 Total assets$121,776 $121,985 
Liabilities and Stockholders’ EquityLiabilities and Stockholders’ EquityLiabilities and Stockholders’ Equity
Current liabilities:Current liabilities:Current liabilities:
Current maturities of notes payable to related party, net of unamortized debt issuance costs of $4,500 and $906, respectively$47,925 $59,957 
Current maturities of notes payable, net of unamortized debt issuance costs of $13 and $11, respectivelyCurrent maturities of notes payable, net of unamortized debt issuance costs of $13 and $11, respectively$612 $489 
Accrued salaries and benefitsAccrued salaries and benefits5,060 8,799 Accrued salaries and benefits5,935 8,476 
Accounts payableAccounts payable829 407 Accounts payable1,191 1,124 
Other current liabilitiesOther current liabilities3,295 3,841 Other current liabilities1,762 3,732 
Deferred revenue— 867 
Estimated liability for appeals, disputes, and refunds2,254 1,014 
Contract liabilitiesContract liabilities773 634 
Estimated liability for appeals and disputesEstimated liability for appeals and disputes1,471 1,190 
Lease liabilitiesLease liabilities2,105 2,327 Lease liabilities1,528 1,862 
Total current liabilitiesTotal current liabilities61,468 77,212 Total current liabilities13,272 17,507 
Notes payable to related party, net of current portion and unamortized debt issuance costs of $0 and $0, respectively— — 
Notes payable, net of current portion and unamortized debt issuance costs of $392 and $416, respectivelyNotes payable, net of current portion and unamortized debt issuance costs of $392 and $416, respectively18,858 19,084 
Lease liabilitiesLease liabilities2,029 3,442 Lease liabilities1,601 1,803 
Other liabilitiesOther liabilities3,055 3,593 Other liabilities1,174 1,168 
Total liabilitiesTotal liabilities66,552 84,247 Total liabilities34,905 39,562 
Commitments and contingencies (note 3 and note 4)Commitments and contingencies (note 3 and note 4)00Commitments and contingencies (note 3 and note 4)00
Stockholders’ equity:Stockholders’ equity:Stockholders’ equity:
Common stock, $0.0001 par value. Authorized, 500,000 shares at September 30, 2021 and December 31, 2020 respectively; issued and outstanding 69,144 and 54,764 shares at September 30, 2021 and December 31, 2020, respectively7 5 
Common stock, $0.0001 par value. Authorized, 500,000 shares at March 31, 2022 and December 31, 2021 respectively; issued and outstanding 73,144 and 69,281 shares at March 31, 2022 and December 31, 2021, respectivelyCommon stock, $0.0001 par value. Authorized, 500,000 shares at March 31, 2022 and December 31, 2021 respectively; issued and outstanding 73,144 and 69,281 shares at March 31, 2022 and December 31, 2021, respectively7 7 
Additional paid-in capitalAdditional paid-in capital132,990 82,933 Additional paid-in capital139,783 133,662 
Accumulated deficitAccumulated deficit(48,610)(40,958)Accumulated deficit(52,919)(51,246)
Total stockholders’ equityTotal stockholders’ equity84,387 41,980 Total stockholders’ equity86,871 82,423 
Total liabilities and stockholders’ equityTotal liabilities and stockholders’ equity$150,939 $126,227 Total liabilities and stockholders’ equity$121,776 $121,985 
See accompanying notes to consolidated financial statements.
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PERFORMANT FINANCIAL CORPORATION AND SUBSIDIARIES
Consolidated Statements of Operations
(In thousands, except per share amounts)
(Unaudited)

Three Months Ended  
September 30,		Nine Months Ended  
September 30,		 Three Months Ended  
March 31,
2021202020212020 20222021
RevenuesRevenues$28,582 $36,228 $92,814 $115,901 Revenues$27,083 $31,390 
Operating expenses:Operating expenses:Operating expenses:
Salaries and benefitsSalaries and benefits19,686 23,522 67,071 74,493 Salaries and benefits20,439 24,090 
Other operating expensesOther operating expenses8,781 10,813 29,896 32,075 Other operating expenses8,131 10,356 
Impairment of goodwill— — — 27,000 
Total operating expensesTotal operating expenses28,467 34,335 96,967 133,568 Total operating expenses28,570 34,446 
Income (loss) from operations115 1,893 (4,153)(17,667)
Gain on sale of certain recovery contracts579 — 2,428 — 
Loss from operationsLoss from operations(1,487)(3,056)
Interest expenseInterest expense(2,394)(1,569)(5,866)(5,827)Interest expense(155)(1,346)
Interest income— 6 — 18 
Income (loss) before provision for (benefit from) income taxes(1,700)330 (7,591)(23,476)
Provision for (benefit from) income taxes(9)(1,644)61 (5,767)
Net income (loss)$(1,691)$1,974 $(7,652)$(17,709)
Net income (loss) per share
Loss before provision for income taxesLoss before provision for income taxes(1,642)(4,402)
Provision for income taxesProvision for income taxes31 37 
Net lossNet loss$(1,673)$(4,439)
Net loss per shareNet loss per share
BasicBasic$(0.03)$0.04 $(0.13)$(0.33)Basic$(0.02)$(0.08)
DilutedDiluted$(0.03)$0.04 $(0.13)$(0.33)Diluted$(0.02)$(0.08)
Weighted average sharesWeighted average sharesWeighted average shares
BasicBasic62,127 54,684 57,512 54,299 Basic69,873 54,813 
DilutedDiluted62,127 54,710 57,512 54,299 Diluted69,873 54,813 
See accompanying notes to consolidated financial statements.

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PERFORMANT FINANCIAL CORPORATION AND SUBSIDIARIES
Consolidated Statement of Changes in Stockholders’ Equity
(In thousands)
(Unaudited)


Three Months Ended September 30, 2021Three Months Ended September 30, 2020Three Months Ended March 31, 2022Three Months Ended March 31, 2021
Common StockAdditional
Paid-In
Capital		Accumulated DeficitTotalCommon StockAdditional
Paid-In
Capital		Accumulated DeficitTotal Common StockAdditional
Paid-In
Capital		Accumulated DeficitTotalCommon StockAdditional
Paid-In
Capital		Accumulated DeficitTotal
SharesAmountSharesAmount SharesAmountSharesAmount
Balances at beginning of periodBalances at beginning of period56,401 $6 $89,784 $(46,919)42,871 54,462 $5 $81,680 $(46,652)$35,033 Balances at beginning of period69,281 $7 $133,662 $(51,246)82,423 54,764 $5 $82,933 $(40,958)$41,980 
Common stock issued under stock plans, net of shares withheld for employee taxesCommon stock issued under stock plans, net of shares withheld for employee taxes639 — (23)— (23)273 — (11)— (11)Common stock issued under stock plans, net of shares withheld for employee taxes— — — — — 61 — (23)— (23)
Stock-based compensation expenseStock-based compensation expense— — 540 — 540 — — 657 — 657 Stock-based compensation expense— — 558 — 558 — — 649 — 649 
Proceeds from exercise of stock options— — 41 — 41 — — — — — 
Proceeds from public offering, net of costs12,104 1 42,648 — 42,649 — — — — — 
Proceeds from exercise of warrantsProceeds from exercise of warrants3,863 — 5,563 — 5,563 — — — — — 
Net income (loss)— — — (1,691)(1,691)— — — 1,974 1,974 
Net lossNet loss— — — (1,673)(1,673)— — — (4,439)(4,439)
Balances at end of periodBalances at end of period69,144 $7 $132,990 $(48,610)$84,387 54,735 $5 $82,326 $(44,678)$37,653 Balances at end of period73,144 $7 $139,783 $(52,919)$86,871 54,825 $5 $83,559 $(45,397)$38,167 
Nine Months Ended September 30, 2021Nine Months Ended September 30, 2020
Common StockAdditional
Paid-In
Capital		Accumulated DeficitTotalCommon StockAdditional
Paid-In
Capital		Accumulated DeficitTotal
SharesAmountSharesAmount
Balances at beginning of period54,764 $5 $82,933 $(40,958)$41,980 53,900 $5 $80,589 $(26,969)$53,625��
Common stock issued under stock plans, net of shares withheld for employee taxes1,976 1 (633)— (632)835 — (260)— (260)
Stock-based compensation expense— — 1,963 — 1,963 — — 1,997 — 1,997 
Recognition of warrants associated with notes payable— — 5,237 — 5,237 — — — — — 
Recognition of earnout shares issued300 — 801 — 801 — — — — — 
Proceeds from exercise of stock options— — 41 41 — — — — — 
Proceeds from public offering, net of costs12,104 1 42,648 — 42,649 — — — — — 
Net income (loss)— — — (7,652)(7,652)— — — (17,709)(17,709)
Balances at end of period69,144 $7 $132,990 $(48,610)$84,387 54,735 $5 $82,326 $(44,678)$37,653 
See accompanying notes to consolidated financial statements.

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PERFORMANT FINANCIAL CORPORATION AND SUBSIDIARIES
Consolidated Statements of Cash Flows
(In thousands)
(Unaudited)

 Nine Months Ended  
September 30,
 20212020
Cash flows from operating activities:
Net loss$(7,652)$(17,709)
Adjustments to reconcile net loss to net cash provided by operating activities:
Impairment of long-lived assets718 88 
Impairment of goodwill— 27,000 
Depreciation and amortization3,883 4,072 
Right-of-use assets amortization1,413 1,886 
Stock-based compensation1,963 1,997 
Interest expense from debt issuance costs2,453 1,145 
Earnout mark-to-market— (162)
Gain on sale of certain recovery contracts(2,428)— 
Changes in operating assets and liabilities:
Trade accounts receivable4,270 4,756 
Contract assets(484)(1,523)
Prepaid expenses and other current assets and other assets1,245 298 
Income tax receivable1,305 (3,555)
Other assets120 — 
Accrued salaries and benefits(3,739)(1,081)
Accounts payable422 (1,160)
Deferred revenue and other current liabilities(1,363)1,664 
Estimated liability for appeals, disputes, and refunds1,240 15 
Lease liabilities(1,635)(1,907)
Other liabilities(445)2,168 
Net cash provided by operating activities1,286 17,992 
Cash flows from investing activities:
Purchase of property, equipment, and leasehold improvements(2,695)(2,862)
Proceeds from sale of certain recovery contracts3,171 — 
Net cash provided by (used) in investing activities476 (2,862)
Cash flows from financing activities:
Repayment of notes payable(8,438)(2,588)
Debt issuance costs paid(150)— 
Taxes paid related to net share settlement of stock awards(633)(260)
Proceeds from exercise of stock options41 — 
Proceeds from public offering, net of costs42,648 — 
Net cash provided by (used in) financing activities33,468 (2,848)
Net increase in cash, cash equivalents and restricted cash35,230 12,282 
Cash, cash equivalents and restricted cash at beginning of period18,296 4,995 
Cash, cash equivalents and restricted cash at end of period$53,526 $17,277 
Reconciliation of the Consolidated Statements of Cash Flows to the
Consolidated Balance Sheets:
Cash and cash equivalents$51,323 $15,655 
Restricted cash2,203 1,622 
Total cash, cash equivalents and restricted cash at end of period$53,526 $17,277 
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PERFORMANT FINANCIAL CORPORATION AND SUBSIDIARIES
Consolidated Statements of Cash Flows
(In thousands)
(Unaudited)

 Nine Months Ended  
September 30,
 20212020
Non-cash financing activities:
Recognition of earnout shares issued$801 $— 
Recognition of warrants associated with notes payable$5,237 $— 
Supplemental disclosures of cash flow information:
Cash paid (received) for income taxes$(683)$(2,280)
Cash paid for interest$3,413 $4,616 
 Three Months Ended  
March 31,
 20222021
Cash flows from operating activities:
Net loss$(1,673)$(4,439)
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:
Loss (gain) on disposal of assets and impairment of long-lived assets(17)636 
Depreciation and amortization1,102 1,016 
Right-of-use assets amortization475 507 
Stock-based compensation558 649 
Interest expense from debt issuance costs24 369 
Changes in operating assets and liabilities:
Trade accounts receivable971 2,616 
Contract assets(762)(283)
Prepaid expenses and other current assets(864)117 
Income tax receivable74 60 
Other assets(2)85 
Accrued salaries and benefits(2,541)799 
Accounts payable67 458 
Contract liabilities and other current liabilities(1,815)(114)
Estimated liability for appeals and disputes281 3,359 
Lease liabilities(536)(591)
Other liabilities7 (422)
Net cash (used in) provided by operating activities(4,651)4,822 
Cash flows from investing activities:
Purchase of property, equipment, and leasehold improvements(700)(826)
Net cash used in investing activities(700)(826)
Cash flows from financing activities:
Repayment of notes payable(125)(863)
Debt issuance costs paid(2)— 
Taxes paid related to net share settlement of stock awards— (23)
Proceeds from exercise of warrants5,563 — 
Net cash provided by (used in) financing activities5,436 (886)
Net increase in cash, cash equivalents and restricted cash85 3,110 
Cash, cash equivalents and restricted cash at beginning of period19,550 18,296 
Cash, cash equivalents and restricted cash at end of period$19,635 $21,406 
Reconciliation of the Consolidated Statements of Cash Flows to the
Consolidated Balance Sheets:
Cash and cash equivalents$17,432 $19,203 
Restricted cash2,203 2,203 
Total cash, cash equivalents and restricted cash at end of period$19,635 $21,406 
Supplemental disclosures of cash flow information:
Cash paid for income taxes$1 $432 
Cash paid for interest$176 $977 

See accompanying notes to consolidated financial statements.
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PERFORMANT FINANCIAL CORPORATION AND SUBSIDIARIES
Notes Toto Consolidated Financial Statements
(Unaudited)

1. Organization and Description of Business
(a) Basis of Presentation and Organization
The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America, ("U.S. GAAP"), for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by U.S. GAAP for complete financial statements. In the opinion of management, the interim unaudited consolidated financial statements furnished herein include all adjustments necessary (consisting only of normal recurring adjustments) for a fair presentation of our financial position at September 30, 2021,March 31, 2022, and the results of our operations for the three and nine months ended September 30,March 31, 2022 and 2021, and 2020, and cash flows for the ninethree months ended September 30, 2021March 31, 2022 and 2020.2021. Interim financial statements are prepared on a basis consistent with our annual consolidated financial statements. The interim financial statements included herein should be read in conjunction with the consolidated financial statements and related notes included in our annual report on Form 10-K for the year ended December 31, 2020.2021.
Performant Financial Corporation (the "Company"Company, we, or "we")our) is a leading provider of technology-enabled audit, recovery, and analytics services in the United States with a focus in the healthcare payment integrity services industry. The Company works with healthcare payers through claims auditing and eligibility-based (also known as coordination-of-benefits or "COB")COB) services to identify improper payments. The Company engages clients in both government and commercial markets. The Company also has a call center which serves clients with complex consumer engagement needs. Clients of the Company typically operate in complex and highly regulated environments and contract for their payment integrity needs in order to reduce losses on improper healthcare payments.
The Company historically worked in recovery markets such as defaulted student loans, federal and state treasury receivables, and commercial recovery. However, with the ongoing impact of the COVID-19 pandemic, and the continued pause on student loan recovery work, through 2021, the Company announced on March 29, 2021, that it has signed an agreement to sellsold certain of its non-healthcare recovery contracts in 2021 and that it doesdid not plan to renew or restart existing contracts, nor pursuepursued new non-healthcare recovery opportunities.
The Company's consolidated financial statements include the operations of Performant Financial Corporation ("Performant")(Performant), its wholly-owned subsidiary Performant Business Services, Inc. ("PBS")(PBS), and PBS's wholly-owned subsidiaries Performant Recovery, Inc. ("Recovery")(PRI), and Performant Technologies, LLC ("PTL"), and(PTL). The Company's consolidated financial statements also included the operations of Premiere Credit of North America, LLC ("Premiere").(Premiere) through the end of 2021 when the entity was dissolved. Performant is a Delaware corporation headquartered in California and was formed in 2003. PBS is a Nevada corporation founded in 1997. RecoveryPRI is a California corporation founded in 1976. PTL is a California limited liability company that was originally formed in 2004. Premiere iswas an Indiana limited liability company acquired by Performant on August 31, 2018. All intercompany balances and transactions have been eliminated in consolidation.
The Company is managed and operated as 1 business, with a single management team that reports to the Chief Executive Officer.
The preparation of the consolidated financial statements, in conformity with U.S. GAAP, requires management to make certain estimates and assumptions that affect the reported amounts of assets and liabilities, primarily accounts receivable, contract assets, intangible assets, goodwill, right-of-use assets, deferred revenue, estimated liability for appeals disputes, and refunds,disputes, lease liabilities, other liabilities, deferredprovision for (benefit from) income taxes, and income tax expense (benefit), and disclosure of contingent liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses during the reporting periods. Our actual results could differ from these estimates.
(b) Liquidity
The accompanying consolidated financial statements have been prepared on a going concern basis which contemplates that the Company will be able to realize assets and discharge its liabilities in the normal course of business. Accordingly, they do not give effect to any adjustments that would be necessary should the Company be required to liquidate its assets. The ability of the Company to continue to fund its business plans is dependent upon realizing sufficient cash flows in the future. The accompanying consolidated financial statements do not include any adjustments that might result from the outcome of these uncertainties.
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The Company believes that its forecasted results will be sufficient to fund the Company’s current operations, for at least a year from the issuance of these consolidated financial statements. While the Company believes its financial projections are attainable, there can be no assurances that the financial results will be recognized in a timeframe necessary to meet the Company’s ongoing cash requirements.
On August 20, 2021, the Company completed a registered public offering of 12,103,750 shares of common stock, which resulted in the Company receiving net proceeds of approximately $42.6 million. The Company intends to use the net proceeds from this offering for working capital and other general corporate purposes, which may include the repayment of outstanding indebtedness.
(c) Revenues, Accounts Receivable, Contract Assets, Contract Liabilities, Estimated Liability for Appeals Disputes and RefundsDisputes
The Company derives its revenues primarily from providing audit, recovery, and analytics services. Revenues are recognized upon completion of these services for its customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services.
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The Company determines revenue recognition through the following steps:
•Identification of the contract with a customer
•Identification of the performance obligations in the contract
•Determination of the transaction price
•Allocation of the transaction price to the performance obligations in the contract; and
•Recognition of revenue when, or as, the performance obligations are satisfied.
The Company accounts for a contract when it has approval and commitment from both parties, the rights of the parties are identified, payment terms are identified, the contract has commercial substance and collectability of consideration is probable.
The Company’s contracts generally contain a single performance obligation, delivered over time as a series of services that are substantially the same and have the same pattern of transfer to the client, as the promise to transfer the individual services is not separately identifiable from other promises in the contracts and, therefore, not distinct.
The Company’s contracts are composed primarily of variable consideration. Fees earned under the Company’s audit and recovery service contracts consist primarily of contingency fees based on a specified percentage of the amount the Company enables its clients to recover. The contingency fee percentage for a particular recovery depends on the type of recovery or claim facilitated. In certain contracts, the Company can earn additional performance-based bonuses determined based on its performance relative to the client’s other contractors providing similar services.
The Company generally either applies the as-invoiced practical expedient where its right to consideration corresponds directly to its right to invoice its clients, or the variable consideration allocation exception where the variable consideration is attributable to one or more, but not all, of the services promised in a series of distinct services that form part of a single performance obligation. As such, the Company has elected the optional exemptions related to the as-invoiced practical expedient and the variable consideration allocation exception, whereby the disclosure of the amount of transaction price allocated to the remaining performance obligations is not required.
The Company estimates variable consideration only if it can reasonably measure the progress toward complete satisfaction of the performance obligation using an output method based on reliable information, and recognizes such revenue over the performance period only if it is probable that a significant reversal in the amount of cumulative revenue recognized will not occur. Any change made to the measure of progress toward complete satisfaction of the Company’s performance obligation is recorded as a change in estimate. The Company exercises judgment to estimate the amount of constraint on variable consideration based on the facts and circumstances of the relevant contract operations and the availability and reliability of data. The Company reviews the constraint on variable consideration at least quarterly. Although the Company believes the estimates made are reasonable and appropriate, different assumptions and estimates could materially impact the amount of variable consideration.consideration recognized.
For contracts that contain a refund right, these amounts are considered variable consideration and the Company estimates its refund exposureliability for each claim, as needed, and recognizes revenue net of such estimate.
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Under certain contracts, consideration can include periodic performance-based bonuses which can be awarded based on the Company’s performance under the specific contract. These performance-based bonuses are considered variable and may be constrained by the Company until there is not a risk of a significant reversal.
The Company has applied the as-invoiced practical expedient or the variable consideration allocation exception to contracts with performance obligations that have an average remaining duration of less than a year.
For healthcare claims-basedclaims audit contracts, the Company may recognize revenue upondelivering the results ofits findings from claims audits, when sufficient reliable information is available to the Company for estimating the variable consideration earned based on an output metric that reasonably measures the Company's satisfaction of its performance obligation.
For eligibility-based or COB contracts, the Company recognizes revenue when insurance companies or other responsible parties have remitted payments to its clients.
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For certain recovery contracts, revenue is recognized when the clients collect on amounts owed to them as a result of the Company’s services. For student loan recovery services, loan rehabilitation revenue is recognized when the rehabilitated loans are funded by clients. Bonuses are recognized upon receipt of official notification of bonus awards from customers.
For customer care / outsourced services, the Company recognizes revenues based on the volume of processed transactions or the quantity of labor hours provided.
The following table presents revenue disaggregated by category for the three and nine months ended September 30,March 31, 2022 and 2021 and 2020 (in thousands):
Three Months Ended  
September 30,		Nine Months Ended  
September 30,		 Three Months Ended  
March 31,
2021202020212020 20222021
(in thousands)(in thousands) (in thousands)
Eligibility-basedEligibility-based12,727 13,480 32,215 35,720 Eligibility-based$14,215 $7,911 
Claims-basedClaims-based7,280 4,086 19,680 13,962 Claims-based9,149 5,375 
Healthcare TotalHealthcare Total20,007 17,566 51,895 49,682 Healthcare Total23,364 13,286 
Recovery (1)
Recovery (1)
5,490 15,443 31,072 55,876 
Recovery (1)
118 14,491 
Customer Care / Outsourced ServicesCustomer Care / Outsourced Services3,085 3,219 9,847 10,343 Customer Care / Outsourced Services3,601 3,613 
Total RevenuesTotal Revenues$28,582 $36,228 $92,814 $115,901 Total Revenues$27,083 $31,390 
(1)Represents student lending, state and municipal tax authorities, IRS and Department of Treasury markets, as well as Premiere.
Trade accounts receivable are recorded at the invoiced amount and do not bear interest. Amounts collected on trade accounts receivable are included in cash used in operating activities in the consolidated statements of cash flows. The Company determines the allowance for doubtful accounts by specific identification. Account balances are charged off against the allowance after all means of collection have been exhausted and the potential for recovery is consider remote. The allowance for doubtful accounts was $49$29 thousand and $0 at September 30, 2021March 31, 2022 and December 31, 2020.2021, respectively.
Healthcare providers of our clients have the right to appeal claims audit findings and may pursue additional appeals if the initial appeal is found in favor of healthcare clients. For eligibility or COB contracts, insurance companies or other responsible parties may dispute the Company’s findings regarding our clients not being the primary payer of healthcare claims. Total estimated liability for appeals and disputes and refunds was $2.3$1.5 million as of September 30, 2021March 31, 2022 and $1.0$1.2 million as of December 31, 2020.2021. This represents the Company’s best estimate of the amount probable of being refunded to the Company’s healthcare clients.
The Company determined that it does not have any material costs related to obtaining or fulfilling a contract that are recoverable and as such, these contract costs are generally expensed as incurred.
Contract assets waswere approximately $5.0$8.9 million and $4.5$8.1 million as of September 30, 2021March 31, 2022 and December 31, 2020,2021, respectively. Contract assets relate to the Company’s rights to consideration for services completed during the respective years, but not invoiced at the reporting date, and receipt of payment is conditional upon factors other than the passage of time. Contract assets primarily consist of commissions the Company estimates it has earned from completed claims audit findings submitted to healthcare clients. Generally,The increase in contract assets resulted from additional consideration earned for services provided to healthcare clients during the Company’s right to payment occurs when contractperiod, offset by invoiced amounts.
Contract assets are recorded to accounts receivable when the rights becomeCompany's right to payment becomes unconditional, which is generally when healthcare providers or payers have paid our clients. There was no impairment loss related to contract assets for the ninethree months ended September 30, 2021.March 31, 2022.
Contract liabilities were $0.8 million and $0.6 million as of March 31, 2022 and December 31, 2021, respectively. The Company’s contract liabilities related to certain reimbursable costs due to a healthcare client.
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Contract liabilities was $0.0 million and $0.9 million as of September 30, 2021 and December 31, 2020, respectively, and are included in deferred revenue on the consolidated balance sheets. The Company’s contract liabilities mainly relate to an advance recovery commission payment received from a client. 
(d)(c) Prepaid Expenses and Other Current Assets
At September 30, 2021,March 31, 2022, prepaid expenses and other current assets were $2.5$3.9 million and included approximately $1.8 $2.1 million related to prepaid software licenses and maintenance agreements,agreements, $1.2 million for prepaid insurance, and $0.7$0.6 million for various other prepaid expenses. At December 31, 2020,2021, prepaid expenses and other current assets were $3.8$3.1 million and included approximately $1.8$1.4 million related to prepaid software licenses and maintenance agreements, $1.4$1.1 million for prepaid insurance, and $0.6 million for various other prepaid expenses.
(e)(d) Impairment of Goodwill and Long-Lived Assets
The balance of goodwill was $47.4 million as of September 30, 2021March 31, 2022 and December 31, 2020,2021, which was net of accumulated impairment loss of $34.2 million. Goodwill is reviewed for impairment at least annually in December or as certain events or conditions arise during the year. The Company may first assess qualitative factors for indicators of impairment to determine whether it is necessary to perform the quantitative goodwill impairment test. In performing the quantitative assessment of goodwill, if the carrying value of the Company, as one1 reporting unit, exceeds its fair value, goodwill is considered impaired.
The amount of impairment loss is measured as the difference between the carrying value and the fair value of the reporting unit.
Impairment testing is based upon the best information available and estimates of fair value which incorporate assumptions marketplace participants would use in making their estimates of fair value. Significant assumptions and estimates are required, including, but not limited to, our market capitalization, projecting future cash flows and other assumptions, to estimate the fair value of the reporting unit. Although the Company believes the assumptions and estimates made are reasonable and appropriate, different assumptions and estimates could materially impact the amount of impairment. Based on management’s analysis, there was no impairment to goodwill as of September 30, 2021.March 31, 2022.
Long-lived assets and intangible assets that are subject to amortization are evaluated for impairment whenever events or changes in circumstances indicate that the carrying amount of such assets or intangibles may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of the assets to future undiscounted net cash flows expected to be generated by the assets. If such assets are considered to be impaired, the impairment to be recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets. There was no impairment to intangible assets and the estimated useful lives of customer relationship intangible assets were shortened in line with the expected termination of the related contracts, which had an immaterial impact on the consolidated statement of operations. There was a $0.6 million non-cash impairment charge to long-lived assets for the ninethree months ended September 30,March 31, 2022 and 2021, respectively, included in other operating expenses. The estimated useful lives of long-lived assets associated with certain recovery contracts were also shortened in line with the expected cessation of the related contracts.
(f)(e) Other Current Liabilities
At September 30, 2021,March 31, 2022, other current liabilities primarily included $2.9$1.6 million for services received for which we have not received an invoice, and $0.4$0.1 million for estimated workers' compensation claims incurred but not reported.reported, and $0.1 million for 3rd party fees. At December 31, 2020,2021, other current liabilities primarily included $3.4$3.6 million for services received for which we have not received an invoice, $0.2$0.1 million for estimated workers' compensation claims incurred but not reported, and $0.2 million for 3rd party fees, and equipment financing payables.
(g)(f) New Accounting Pronouncements
In December 2019,August 2020, the FASB issued ASU 2019-12, "Income Taxes (Topic 740)2020-06, "Debt-Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging-Contracts in Entity's Own Equity (Subtopic 815-40): Simplifying the Accounting for Income Taxes". This ASU clarifiesConvertible Instruments and simplifiesContracts in an Entity's Own Equity", which is intended to simplify the accounting for income taxesconvertible instruments by eliminatingremoving certain exceptionsseparation models in Subtopic 470-20, Debt-Debt with Conversion and Other Options, for intra-period tax allocation principles and the methodology for calculating income tax rates in an interim period, among other updates. This ASUconvertible instruments. The pronouncement is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2020,2021, with early adoption permitted. The Company’sCompany's adoption of ASU 2019-122020-06 as of January 1, 20212022 had no material impact on our financial position, results of operations, or cash flows.
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In February 2020, the FASB issued ASU 2020-02, “Financial Instruments - Credit Losses (Topic 326) and Leases (Topic 842) – Amendments to SEC Paragraphs Pursuant to SEC Staff Accounting Bulletin No. 119 and Update to SEC Section on Effective Date Related to Accounting Standards Update No. 2016-02, Leases (Topic 842).” This ASU provides updated guidance on how an entity should measure credit losses on financial instruments, including trade receivables, held at the reporting date. The amendments make each Topic easier to understand and easier to apply by eliminating inconsistencies and providing clarifications. It also addresses transition and open effective date information for Topic 842. ASU 2016-13, ASU 2018-19, ASU 2019-04, ASU 2019-05, ASU 2019-11 and ASU 2020-02 (collectively, “ASC 326”) are effective for public entities for fiscal years beginning after December 15, 2019, except for Smaller Reporting Companies. This ASU is effective for the Company for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2022.
In March 2020, The Company is in the FASB issued ASU No 2020-04, “Reference Rate Reform (Topic 848): Facilitationprocess of evaluating the effects of the Effectsprovisions of Reference Rate Reformthis pronouncement on Financial Reporting” (“ASU 2020-04”). ASU 2020-04 provides temporary optional expedients and exceptions to the US GAAP guidance on contract modifications and hedge accounting to ease theour financial reporting burdens related to the expected market transition from the London Interbank Offered Rate (LIBOR) and other interbank offered rates to alternative reference rates. ASU 2020-04 is effective beginning on March 12, 2020, and the Company may elect to apply the amendments prospectively through December 31, 2022. The Company does not expect ASU 2020-04 to have a material effect on the Company’s current financial position, results of operations or financial statement disclosures.
(h) Recovery Contracts
On March 29, 2021, the Company announced that it signed an agreement to sell certain of its non-healthcare recovery contracts, and that while the Company will continue to fulfill its current recovery contracts, it does not plan to renew or restart existing contracts, nor pursue new non-healthcare recovery opportunities, so that the Company may focus on its healthcare market.
The sale of these contracts was completed during the period between May 2021 and August, 2021, which resulted in a $2.4 million gain as presented on the consolidated statement of operations and consolidated statement of cash flows for the nine months ended September 30,2021, and $3.2 million of proceeds as presented on the consolidated statement of cash flows for the nine months ended September 30, 2021.
The ongoing impact of the COVID-19 pandemic and the continued pause on student loan recovery work, which was most recently extended to January 31, 2022, in conjunction with the Company’s announcement to not renew or restart existing contracts has resulted in significantly reduced levels of recovery activity and related staffing requirements. The Company incurred $0.4 million and $1.9 million in severance expense for three months and nine months ended September 30, 2021, respectively, which was recorded in salaries and benefits on the consolidated statement of operations. The amount of severance accrued as of September 30, 2021 was not material.statements.
2. Property, Equipment, and Leasehold Improvements
Property, equipment, and leasehold improvements consist of the following at September 30, 2021March 31, 2022 and December 31, 20202021 (in thousands):
September 30,
2021		December 31,
2020		March 31,
2022		December 31,
2021
LandLand$1,943 $1,943 Land$1,943 $1,943 
Building and leasehold improvementsBuilding and leasehold improvements7,411 7,591 Building and leasehold improvements7,411 7,411 
Furniture and equipmentFurniture and equipment5,757 5,922 Furniture and equipment5,704 5,757 
Computer hardware and softwareComputer hardware and software74,247 80,358 Computer hardware and software75,551 74,850 
89,358 95,814 90,609 89,961 
Less accumulated depreciation and amortizationLess accumulated depreciation and amortization(73,078)(78,317)Less accumulated depreciation and amortization(75,303)(74,253)
Property, equipment and leasehold improvements, netProperty, equipment and leasehold improvements, net$16,280 $17,497 Property, equipment and leasehold improvements, net$15,306 $15,708 
Depreciation expense of property, equipment and leasehold improvements was $0.8$1.1 million and $1.2$1.0 million for the three months ended September 30,March 31, 2022 and 2021, respectively.
3. Notes Payable
As of March 31, 2022, $19.9 million was outstanding under the credit agreement with MUFG Union Bank, N.A. (the Credit Agreement). The Company’s annual interest rate at March 31, 2022 was 2.8%.
On December 17, 2021, the Company entered into a Credit Agreement with MUFG Union Bank, N.A. The Credit Agreement includes a $20 million term loan commitment, which was fully advanced at closing and 2020, respectively, and $3.2a $15 million and $3.9revolving loan commitment, which remains undrawn as of March 31, 2022. A portion of the revolving loan commitment of up to $2.5 million is available for the nine months ended September 30, 2021issuance of letters of credit. Subject to certain customary exceptions, the obligations under the Credit Agreement are, or will be, guaranteed by each of the Company’s existing and 2020, respectively.future, direct or indirect, domestic subsidiaries. The obligations of the Company under the Credit Agreement are secured by liens on substantially all of the assets of the Company and each of its domestic subsidiaries that are guarantors under the Credit Agreement.
The Credit Agreement matures on December 17, 2026. The proceeds from the term loan under the Credit Agreement were used by the Company, together with cash on hand, to repay in full its credit agreement dated as of August 17, 2017, with ECMC Group, Inc. (as amended, the Prior Credit Agreement), and to pay fees and expenses in connection with the Credit Agreement.

Pursuant to the Credit Agreement, the Company is required to repay the aggregate outstanding principal amount of the term loan under the Credit Agreement in quarterly installments commencing March 31, 2022 in an amount that would result in amortization of (a) 2.5% of the term loan principal in the first full year following commencement of amortization, (b) 5.0% of the term loan principal in the second full year following commencement of amortization, (c) 7.5% of the term loan principal in each of the third and fourth full years following commencement of amortization, and (d) 10% of the term loan principal in the fifth full year (or portion thereof) following commencement of amortization. In addition, the Company must make mandatory prepayments of the term loan principal under the Credit Agreement with the net cash proceeds received in connection with certain specified events, including certain asset sales, casualty and condemnation events (subject to customary reinvestment rights). Any remaining outstanding principal balance of the term loan under the Credit Agreement is repayable on the maturity date. Amounts repaid or prepaid by the Company with respect to the term loan under the Credit Agreement cannot be reborrowed.
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3. Notes Payable
On August 7, 2017, the Company, through its wholly-owned subsidiary PBS, entered into a credit agreement (as amended, the “Credit Agreement”) with ECMC Group, Inc. ("ECMC"), as the lender. Before the amendment described below, the Credit Agreement provided for a term loan facility in the initial amount of $44 million (the “Initial Term Loan”) and for up to $15 million of additional term loans (“Additional Term Loans”; and together with the Initial Term Loan, the “Loans”) which original Additional Term Loans were initially able to be drawn until the second anniversary of the funding of the Initial Term Loans, subject to the satisfaction of customary conditions.  On August 31, 2018, the Company entered into Amendment No. 2 to the Credit Agreement to among other things (i) extend the maturity date of the Loans by one year to August 2021, (ii) increase the commitment for Additional Term Loans from $15 million to $25 million, (iii) extend the period during which Additional Term Loans were able to have been borrowed by one year to August 2020 and, (iv) not require compliance with the financial covenants in the Credit Agreement during the six fiscal quarters following our acquisition of Premiere.
On March 21, 2019, the Company entered into Amendment No. 3 to the Credit Agreement to, among other things, extend the period during which we would not be required to comply with the financial covenants in the Credit Agreement until the quarter ending June 30, 2020. On September 19, 2019, we entered into Amendment No. 4 to the Credit Agreement to, among other things, designate one of our subsidiary guarantors under the Credit Agreement as a borrower and make corresponding changes and related to such change. As of September 30, 2019, the Company had borrowed all of the $25 million available as Additional Term Loans.
On May 24, 2021, Amendment No. 5 to the Credit Agreement (the “Fifth Amendment”) became effective upon the consummation of the sale of certain non-healthcare recovery contracts and satisfaction of certain conditions specified therein, including a prepayment of $6.0 million of the Loans. As a result, the maturity date of the Credit Agreement was extended until August 11, 2022 and the financial covenants were modified as described below. This amendment was accounted for as a modification in accordance with ASC 470-50, Debt Modifications and Extinguishments.
As of September 30, 2021, $52.4 million was outstanding under the Credit Agreement.
The Loans bear interest at the one-month LIBOR rate (subject to a 1% per annum floor) plus a margin which may vary from 5.5% per annum to 10.0% per annum based on our total debt to EBITDA ratio. Our annual interest rate was 8.0% at September 30, 2021 and 6.5% as of December 31, 2020. Annually, the Company is required to pay 5% of the original principal balance of the Loans, adjusted by the prepayment made in connection with the Fifth Amendment, in quarterly installments. The Company is also required to make mandatory prepayments of the Loans with a percentage of our excess cash flow which may, vary between 75% and 0% depending on our total debt to EBITDA ratio and from the net cash proceeds of certain asset dispositions and debt not otherwise permittedat its option, prepay any revolving loan borrowings under the Credit Agreement, in each case,whole or in part, at any time and from time to time without premium or penalty (except in certain circumstances). Borrowings of revolving loans under the Credit Agreement are also subject to the lender's right to decline to receive such payments. A prepayment of $6.0 million was made in connection with the Fifth Amendment, which also eliminated the requirement to make a mandatory prepayment in May 2021 on accountthe event that outstanding borrowings and letter of excess cash flows for the prior fiscal year. The Company will be required to make a mandatory prepayment,credit usage exceed aggregate revolving loan commitments then in May 2022, of at least $6.0 million on account of excess cash flow for the fiscal year ending 2021, subject to reduction in accordance witheffect.
Under the Credit Agreement, for any other prepayments made priorloans generally may bear interest based on term SOFR (the secured overnight financing right) or an annual base rate, as applicable, plus an applicable margin based on the Company’s leverage ratio each quarter that may range between 2.50% per annum and 3.00% per annum, in the case of term SOFR loans and between 1.50% per annum and 2.00% per annum in the case of base rate loans. In addition, a commitment fee based on the unused availability of the revolving credit facility is also payable which may vary from 0.30% per annum to 0.40% per annum, also based on the end of such fiscal year.Company’s leverage ratio.
The Credit Agreement as amended, contains certain customary representations, warranties, and affirmative and negative covenants of the Company and its subsidiaries that restrict the Company’s and its subsidiaries’ ability to take certain actions, including, incurrence of indebtedness, creation of liens, making certain investments, mergers or consolidations, dispositions of assets, assignments, sales or transfers of equity in subsidiaries, repurchase or redemption of capital stock, entering into certain transactions with affiliates, or changing the nature of the Company’s business. The Credit Agreement also contains two financial covenants, which require that we: (1) achievethe Company to maintain, as of the last day of each fiscal quarter commencing with March 31, 2022, (a) a minimumtotal leverage ratio of not greater than (i) 3.00 to 1.00 through September 30, 2022 and (ii) 2.50 to 1.00 thereafter and (b) a fixed charge coverage ratio of 0.75not less than 1.20 to 1.0 through December 31, 2021, 1.0 to 1.0 through June 30, 2022, and 1.25 to 1.0 thereafter; and (2) maintain a maximum total debt to EBITDA ratio of 8.0 to 1.0 through June 30, 2021, 7.0 to 1.0 through September 30, 2021, and 6.0 to 1.0 thereafter.1.00. The obligations under the Credit Agreement also containsmay be accelerated or the commitments terminated upon the occurrence of events of default under the Credit Agreement, which include payment defaults, defaults in the performance of affirmative and negative covenants, that restrict the Company'sinaccuracy of representations or warranties, bankruptcy and its subsidiaries’ abilityinsolvency related defaults, cross defaults to incur certain types or amounts ofother material indebtedness, incur liens on certain assets, make materialdefaults arising in connection with changes in corporate structure or the nature of its business, dispose of material assets, engage in a change in control, transaction, make certain foreign investments, enter into certain restrictive agreements, or engage in certain transactions with affiliates. The Credit Agreement also contains variousand other customary events of default, including with respect to change of control of the Company or its ownership of the Borrower. default.
As of September 30, 2021,March 31, 2022, the Company was in compliance with all financial covenants.
The obligations under the Credit Agreement are secured by substantially all of our subsidiaries' assets and are guaranteed by the Company and its subsidiaries, other than the borrowers.
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In consideration for, and concurrently with, the origination of the Initial Term Loan in accordance with the terms of the Credit Agreement, we issued a warrant to the lender to purchase up to an aggregate of 3,863,326 shares of the Company’s common stock (representing approximately up to 7.5% of our diluted common stock as calculated using the “treasury stock” method as defined under U.S. GAAP for the three month period ended June 30, 2017) with an exercise price of $1.92 per share (the "Exercise Price"). Upon borrowing of the Additional Term Loans, the Company was required to issue additional warrants at the same Exercise Price to purchase up to an aggregate of 77,267 additional shares of common stock (which represents approximately 0.15% of our diluted common stock calculated using the “treasury stock” method as defined under U.S. GAAP for the three month period ended June 30, 2017) for each $1.0 million of such Additional Term Loans.
Similarly, upon the effectiveness of the Fifth Amendment and the extension of the maturity of the loans for a one-year period, the Company was required to issue additional warrants at the exercise price of $0.96 per share to purchase up to an aggregate of 515,110 additional shares of common stock of the Company, the “Exercise Price” for a portion of the existing warrants issued to ECMC to purchase 1,931,663 shares of common stock of the Company was reduced from $1.92 to $0.96 per share, and the contractual term of the existing warrants issued to ECMC to purchase 3,863,326 shares of common stock of the Company was extended to August 11, 2023. In addition, upon the effectiveness of the Fifth Amendment, the Company issued to ECMC 300,000 shares of common stock of the Company in connection with an amendment to the Agreement for Purchase of LLC Membership Interests between ECMC Holdings Corporation and the Company, dated as of August 9, 2018 (as amended), and the full satisfaction of certain earnouts pursuant to such agreement.
If the Company extends maturity of the Loans for an additional one-year periodto August 11, 2023, the Company will be required to issue additional warrants at the exercise price of $0.96 per share to purchase up to an aggregate of 772,665 additional shares of common stock of the Company (which represents approximately 1.5% of our diluted common stock, calculated using the “treasury stock” method as defined under U.S. GAAP for the three month period ended June 30, 2017, if exercised). The warrants issued for the first extension period noted above represented approximately 1.0% of our diluted common stock, calculated using the same method.
The Company has accounted for these warrants as equity instruments since the warrants are indexed to the Company’s common shares and meet the criteria for classification in shareholders’ equity. The relative fair values of the warrants were treated as a discount to the associated Loans. These amounts were being amortized to interest expense under the effective interest method over the life of the Loans.
Upon the effectiveness of the Fifth Amendment, the Company estimated the fair values of the modified warrants using the Black-Scholes model. The key information and assumptions used to value the warrants are as follows:
August 2017 IssuanceOctober 2018 IssuanceApril 2019 IssuanceMay 2019 IssuanceAugust 2019 IssuanceSeptember 2019 IssuanceMay 2021 Issuance
Exercise price$1.92$0.96$0.96$0.96$0.96$0.96$0.96
Share price on date of modification/issuance$2.67$2.67$2.67$2.67$2.67$2.67$2.67
Volatility80.0%77.5%72.5%72.5%70.0%70.0%65.0%
Risk-free interest rate0.2%0.2%0.3%0.3%0.4%0.4%0.8%
Expected dividend yield—%—%—%—%—%—%—%
Contractual term (in years)2.22.42.93.03.23.35.0
Number of shares3,863,326309,066386,333463,599386,333386,333515,110
Fair value of warrants$5.6 million$0.6 million$0.7 million$0.9 million$0.7 million$0.7 million$1.0 million
The fair values of the warrants issued in May 2021, the incremental fair values of the warrants modified by the Fifth Amendment, and the incremental fair value of the 300,000 shares of common stock issued to ECMC to settle the earnout payable were treated as a discount to the associated Loans, along with a $0.2 million loan amendment fee. These amounts totaled approximately $6.1 million on the effective date of the debt modification and are being amortized to interest expense under the effective interest method over the life of the Loans, which is a period of approximately fourteen months ending August 11, 2022.
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Outstanding debt obligations as of September 30, 2021 were as follows (in thousands):
September 30, 2021
Principal amount$52,425 
Less unamortized discount and issuance costs(4,500)
Notes payable, net of unamortized discount and issuance costs47,925 
Less current maturities, net of unamortized discount and issuance costs(47,925)
Long-term notes payable, net of current maturities and unamortized discount and issuance costs$— 
March 31, 2022December 31, 2021
Principal amount$19,875 $20,000 
Less unamortized discount and issuance costs(404)(427)
Notes payable, net of unamortized discount and issuance costs19,471 19,573 
Less current maturities, net of unamortized discount and issuance costs(613)(489)
Long-term notes payable, net of current maturities and unamortized discount and issuance costs$18,858 $19,084 
The following is a schedule, by years, of maturities of notes payable as of March 31, 2022 (in thousands):
Year Ending December 31,Amount
Remainder of 2022$375 
20231,000 
20241,500 
20251,500 
202615,500 
Total notes payable$19,875 
4. Leases
The Company has entered into various non-cancelable operating lease agreements for office facilities and equipment with original lease periods expiring between 20212022 and 2025. Certain of these arrangements have free rent periods and/or escalating rent payment provisions. As such, we recognizethe Company recognizes rent expense under such arrangements on a straight-line basis in accordance with U.S. GAAP. Some leases include options to renew. We doThe Company does not assume renewals in ourits determination of the lease term unless the renewals are deemed to be reasonably assured at lease commencement. OurThe lease agreements do not contain any material residual value guarantees or material restrictive covenants. Leases with an initial term of twelve months or less are not recorded on the balance sheet.
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Operating lease expense was $0.6$0.5 million and $0.8$0.6 million for the three months ended September 30,March 31, 2022 and 2021, and 2020, respectively, and $1.8 million and $2.3 million for the nine months ended September 30, 2021 and 2020, respectively.
Supplemental cash flow and other information related to operating leases waswere as follows:
September 30,
2021		September 30,
2020
Weighted Average Remaining Lease Term (in years)2.63.1
Weighted Average Discount Rate6.5%6.7%
Cash paid for amounts included in the measurement of operating lease liabilities$0.7 million$0.5 million
March 31,
2022		March 31,
2021
Weighted Average Remaining Lease Term (in years)2.42.8
Weighted Average Discount Rate6.4%6.6%
Cash paid for amounts included in the measurement of operating lease liabilities$0.6 million$0.7 million
The following is a schedule, by years, of maturities of lease liabilities as of September 30, 2021March 31, 2022 (in thousands):
Year Ending December 31,Year Ending December 31,AmountYear Ending December 31,Amount
Remainder of 2021$660 
20222,009 
Remainder of 2022Remainder of 2022$1,445 
20232023873 2023921 
20242024594 2024635 
20252025398 2025398 
Thereafter— 
Total undiscounted cash flowsTotal undiscounted cash flows$4,534 Total undiscounted cash flows$3,399 
Less imputed interestLess imputed interest(400)Less imputed interest(270)
Present value of lease liabilitiesPresent value of lease liabilities$4,134 Present value of lease liabilities$3,129 
5. Stock-Based Compensation
(a) Stock Options
Total stock-based compensation expense charged as salaries and benefits expense in the consolidated statements of operations was $0.5$0.6 million and $0.7$0.6 million for the three months ended September 30,March 31, 2022 and 2021 and 2020 respectively, and $2.0 million and $2.0 million for the nine months ended September 30, 2021 and 2020, respectively.
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The following table sets forth a summary of the Company's stock option activity for the ninethree months ended September 30, 2021:
Outstanding
Options		Weighted
average
exercise price
per share		Weighted
average
remaining
contractual life
(Years)		Aggregate
Intrinsic Value
(in thousands)
Outstanding at December 31, 20201,815,561 $10.31 1.92$— 
Granted— — — 
Forfeited(143,225)8.91 — 
Exercised(11,500)3.57 — 
Outstanding at September 30, 20211,660,836 $10.48 1.09$— 
Vested, exercisable, expected to vest(1) at September 30, 2021
1,660,836 $10.48 1.09$— 
Exercisable at September 30, 20211,660,836 $10.48 1.09$— 
March 31, 2022:
Outstanding
Options		Weighted
average
exercise price
per share		Weighted
average
remaining
contractual life
(Years)		Aggregate
Intrinsic Value
(in thousands)
Outstanding at December 31, 20211,593,101 $10.51 0.82$7 
Granted— — — 
Forfeited(63,579)10.19 — 
Exercised— — — 
Outstanding at March 31, 20221,529,522 $10.53 0.57$14 
Vested, exercisable, expected to vest(1) at March 31, 2022
1,529,522 $10.53 0.57$14 
Exercisable at March 31, 20221,529,522 $10.53 0.57$14 
 (1) Options expected to vest reflect an estimated forfeiture rate.
The Company recognizes share-based compensation costs as expense on a straight-line basis over the option vesting period, which generally is four years. As of March 31, 2022, all options have vested and there was no unrecognized compensation costs.
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(b) Restricted Stock Units and Performance Stock Units
The following table summarizes restricted stock unit and performance stock unit activity for the ninethree months ended September 30, 2021:
Number of AwardsWeighted
average
grant date fair value
per share
Outstanding at December 31, 20204,592,644 $1.27 
Granted1,311,600 4.52 
Forfeited(584,812)1.44 
Vested and converted to shares, net of units withheld for taxes(1,965,260)1.19 
Units withheld for taxes(297,856)1.40 
Outstanding at September 30, 20213,056,316 $2.69 
Expected to vest at September 30, 20212,843,375 $2.79 
March 31, 2022:
Number of AwardsWeighted
average
grant date fair value
per share
Outstanding at December 31, 20212,935,351 $2.85 
Granted110,200 2.19 
Forfeited(95,981)2.35 
Vested and converted to shares, net of units withheld for taxes— — 
Outstanding at March 31, 20222,949,570 $2.84 
Expected to vest at March 31, 20222,597,270 $2.84 
Restricted stock units and performance stock units granted under the Performant Financial Corporation Amended and Restated 2012 Stock Incentive Plan generally vest over periods ranging frombetween one year toand four years.
As of September 30, 2021,March 31, 2022, there was approximately $7.1$5.2 million of total unrecognized compensation cost related to unvested restricted stock units granted to employees. This unrecognized compensation cost is expected to be recognized over an estimated weighted-average amortization period of approximately 3.32.9 years.
6. Income Taxes
The Company's effective income tax rate changed to (2)% for the three months ended March 31, 2022 from (1)% for the ninethree months ended September 30,March 31, 2021. Similar to March 31, 2021, from 25% for the nine months ended September 30, 2020. The change inprimary driver of the effective income tax rate is primarily driven bythe overall losses from operations for the ninethree months ended September 30, 2021March 31, 2022 for which no benefit is recognized due to valuation allowance compared to the net operating loss (“NOL”) carryback benefit recorded as a result of the provisions of the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") for the nine months ended September 30, 2020.
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allowance.
The Company files income tax returns with the U.S. federal government and various state jurisdictions. The Company operates in a number of state and local jurisdictions, most of which have never audited our records. Accordingly, the Company is subject to state and local income tax examinations based upon the various statutes of limitations in each jurisdiction. For tax years before 2017, the Company is no longer subject to Federal and certain other state tax examinations. The Company was previously examined by the Franchise Tax Board (“FTB”) of California for tax years 2011 through 2014 and received the final signed settlement agreement from the FTB in July 2021, formally closing out the audit. The Company is currently being examinedhas ongoing federal examinations by the Internal Revenue Service for tax years 2017 and 2018.

7. Net Income (Loss) per Share
For the three and nine months ended September 30,March 31, 2022 and 2021, and 2020, basic net income (loss) per share is calculated by dividing net income (loss) by the sum of the weighted average number of shares of common stock outstanding during the period. Diluted earnings per share is calculated by dividing net income by the weighted average number of shares of common stock and dilutive common share equivalents outstanding during the period. Common share equivalents consist of stock options, restricted stock units, performance stock units, and warrants. When there is a loss in the period, dilutive common share equivalents are excluded from the calculation of diluted earnings per share, as their effect would be anti-dilutive. For example, for the ninethree months ended September 30,March 31, 2022 and 2021, and 2020, respectively, diluted weighted average shares outstanding are the same as basic average shares outstanding. When there is net income in the period, the Company excludes stock options, restricted stock units, performance stock units, and warrants from the calculation of diluted earnings per share when their combined exercise price and unamortized fair value exceeds the average market price of the Company's common stock because their effect would be anti-dilutive.
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The following table reconciles the basic to diluted weighted average shares outstanding using the treasury stock method (shares in thousands):
 Three Months Ended  
September 30,		Nine Months Ended  
September 30,
 2021202020212020
Weighted average shares outstanding – basic62,127 54,684 57,512 54,299 
Dilutive effect of stock options— 26 — — 
Weighted average shares outstanding – diluted62,127 54,710 57,512 54,299 
 Three Months Ended  
March 31,
 20222021
Weighted average shares outstanding – basic69,873 54,813 
Dilutive effect of stock options— — 
Weighted average shares outstanding – diluted69,873 54,813 
Since the Company was in a loss position for all periods presented, except for the three months ended September 30, 2020, basic net loss per share is the same as diluted net loss per share, as the inclusion of all potential common shares outstanding would have been anti-dilutive. Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (shares in thousands):
September 30,
2021		September 30,
2020		March 31,
2022		March 31,
2021
Options to purchase common stockOptions to purchase common stock1,661 1,828 Options to purchase common stock1,529 1,752 
RSUsRSUs3,056 4,746 RSUs2,950 4,436 
Warrants outstandingWarrants outstanding6,310 5,795 Warrants outstanding2,447 5,795 
TotalTotal11,027 12,369 Total6,926 11,983 
8. Subsequent Events
We have evaluated subsequent events through the date these consolidated financial statements are filed with the Securities and Exchange Commission and there are no other events that have occurred that would require adjustments or disclosures to our consolidated financial statements.
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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.
You should read the following discussion in conjunction with our consolidated financial statements (unaudited) and related notes included elsewhere in this report. This report on Form 10-Q contains forward-looking statements that involve risks and uncertainties. The words “believe,” “may,” “will,” “estimate,” “continue,” “anticipate,” “design,” “intend,” “expect” and similar expressions are intended to identify forward-looking statements. We have based these forward-looking statements largely on our current expectations and projections about future events and trends that we believe may affect our financial condition, results of operations, strategy, short-term and long-term business operations and objectives, and financial needs. These forward-looking statements are subject to a number of risks, uncertainties and assumptions, including those described in “Risk Factors” under Item 1A of Part II of this report. In light of these risks, uncertainties and assumptions, the forward-looking events and trends discussed in this report may not occur, and actual results could differ materially and adversely from those anticipated or implied in the forward-looking statements. Forward-looking statements include, but are not limited to, statements about: the impact of COVID-19 on our business and operations, opportunities and expectations for the markets in which we operate; anticipated trends and challenges in our business and competition in the markets in which we operate; our client relationships and our ability to maintain such client relationships; our ability to generate sufficient cash flows to fund our ongoing operations and other liquidity needs; our ability to maintain compliance with the covenants in our debt agreements; our ability to generate revenue following long implementation periods associated with new customer contracts; the adaptability of our technology platform to new markets and processes; our ability to invest in and utilize our data and analytics capabilities to expand our capabilities; our growth strategy of expanding in our existing markets and considering strategic alliances or acquisitions; maintaining, protecting and enhancing our intellectual property; our expectations regarding future expenses; expected future financial performance; and our ability to comply with and adapt to industry regulations and compliance demands. The forward-looking statements in this report speak only as of the date hereof. We expressly disclaim any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements contained herein to reflect any change in our expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based.
Overview
We provide technology-enabled audit, recovery, and analytics services in the United States with a focus in the healthcare payment integrity industry. We work with healthcare payers through claims auditing and eligibility-based (also known as coordination-of-benefits or "COB")COB) services to identify improper payments. We engage clients in both government and commercial markets. We also have a call center which serves clients with complex consumer engagement needs. Our clients typically operate in complex and highly regulated environments and contract for their payment integrity needs in order to reduce losses on improper healthcare payments.
We historically worked in recovery markets such as defaulted student loans, federal treasury and state treasurytax receivables, and commercial recovery. However, with the ongoing impact of the COVID-19 pandemic in 2020, and the continuedDepartment of Education’s decision to continue to pause on student loan recovery work, through 2021, we announced on March 29, 2021, that we signed an agreement to sellsold certain of our non-healthcare recovery contracts in 2021 and that we dodid not plan to renew or restart our other existing non-healthcare recovery contracts, nor pursue new non-healthcare recovery opportunities. The sale of these contracts were completed during the period between May 2021 and August, 2021.
Our revenue model is generally success-based as we earn fees on the aggregate correct audits and/or amount of funds that we enable our clients to recover. Our services do not require any significant upfront investments by our clients and offer our clients the opportunity to recover significant funds otherwise lost. Because our model is based upon the success of our efforts, our business objectives are aligned with those of our clients and we are generally not reliant on their spending budgets.
COVID-19 Pandemic Update
We continue to face uncertainty around the breadth, severity, and duration of business disruptions related to the COVID-19 pandemic, as well as its impact on the U.S. economy, the ongoing business operations of our clients, and the results of our operations and financial condition. While our management team continues to actively monitor the impacts of the COVID-19 pandemic particularly the impact of recent coronavirus variants, such as the Delta variant, and may take further actions to our business operations that we determine are in the best interests of our employees and clients, or as required by federal, state, or local authorities, the continuing impact of the COVID-19 pandemic on our results of operations, financial condition, or liquidity for fiscal year 20212022 and beyond cannot be estimated at this point.
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The following discussions are subject to the effects of the COVID-19 pandemic on our ongoing business operations.
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Sources of Revenues
We derive our revenues from services for clients in a variety of different markets. These markets include our two largest markets, healthcare and recovery, as well as our other markets which include but are not limited to outsourced call center services, delinquent state and federal taxes and federal treasury and other receivables.
Three Months Ended  
September 30,		Nine Months Ended  
September 30,		 Three Months Ended  
March 31,
2021202020212020 20222021
(in thousands)(in thousands) (in thousands)
Eligibility-basedEligibility-based$12,727 $13,480 $32,215 $35,720 Eligibility-based$14,215 $7,911 
Claims-basedClaims-based7,280 4,086 19,680 13,962 Claims-based9,149 5,375 
Healthcare TotalHealthcare Total20,007 17,566 51,895 49,682 Healthcare Total23,364 13,286 
Recovery (1)
Recovery (1)
5,490 15,443 31,072 55,876 
Recovery (1)
118 14,491 
Customer Care / Outsourced ServicesCustomer Care / Outsourced Services3,085 3,219 9,847 10,343 Customer Care / Outsourced Services3,601 3,613 
Total RevenuesTotal Revenues$28,582 $36,228 $92,814 $115,901 Total Revenues$27,083 $31,390 
(1)Represents student lending, state and municipal tax authorities, IRS, and the Department of the Treasury, markets, as well as Premiere.and Premiere Credit of North America.
Healthcare Revenues
We derive revenues from both commercial and government clients by providing healthcare payment integrity services, which include claims-based and eligibility-based services. Revenues earned under claims-based contracts in the healthcare market are driven by auditing, identifying, and sometimes recovering improperly paid claims through both automated and manual review of such claims. Eligibility-based services, which may also be referred to as coordination-of-benefits, involve identifying and recovering payments in situations where our client should not be the primary payer of healthcare claims because a member has other forms of insurance coverage. We are paid contingency fees by our clients based on a percentage of the dollar amount of improper claims recovered as a result of our efforts. The revenues we recognize are net of our estimate of claims that we believe will be overturned by appeal or disputed following payment by the provider.
For our healthcare business, our business strategy is focused on utilizing our technology-enabled services platform to provide claims-based, eligibility-based, and analytical services for healthcare payers. Revenues from our healthcare services were $51.9$23.4 million for the ninethree months ended September 30, 2021March 31, 2022 compared to revenues of $49.7$13.3 million from our healthcare services during for the ninethree months ended September 30, 2020.March 31, 2021.
In 2017, we were awarded the Medicare Secondary Payer Commercial Payment Center (MSP) contract by the Centers for Medicare and Medicaid Services(“CMS") (CMS). Under this agreement, we are responsible for coordination-of-benefits, which includes identifying and recovering payments in situations where Medicare should not be the primary payer of healthcare claims because a beneficiary has other forms of insurance coverage, such as through an employer group health plan or certain other payers.
In 2016, CMS awarded two new Medicare Recovery Audit Contractor (“RAC")(RAC) contracts to us, for audit Regions 1 and 5. The RAC contract award for Region 1 allows us to continue our audit of payments under Medicare’s Part A and Part B for all provider types other than Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) and home health and hospice within an 11 state region in the Northeast and Midwest. The Region 5 RAC contract provides for the post-payment review of DMEPOS and home health and hospice claims nationally.
In March 2021, CMSwe were re-awarded the Region 1 RAC contract by CMS after a competitive procurement process. The renewed contract has an 8.5-year term.
In January 2022, we were awarded the indefinite delivery, indefinite quantity (IDIQ) contract by the U.S. Department of Health and Human Services, Office of the Inspector General (HHS OIG) , which has a base term of one year and four additional 1-year options. Under the IDIQ contract, we will provide medical review and consultative services associated with the oversight activities of the HHS OIG, primarily assessing services and claims for Medicare fee-for-service payments for Part A and Part B. This contract was awarded via a full-and-open competitive procurement.
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In March 2022, we were awarded the contract for Region 2 of the Medicare Fee for Service Recovery Audit Program, but we anticipate a delay before the contract kicks off, as the award is currently under review by CMS related to the incumbent contractor’s protest.
Many of our healthcare clients are expanding the scope of services that we provide, and during 2021, we continuedcontinue to renew contracts by way of competitive procurement.implement new programs for them. We believe this growth trend will continue as our suite of payment integrity services further matures and scales. Going forward, weour customer relationships continue to mature. We currently anticipate that our healthcare revenues will drive the majority of our overall company revenue growth.
Recovery Revenues
Historically, the recovery market revenues contributed a majority of our revenues. However, the COVID-19 pandemic had a significant impact on our recovery revenues. On March 29,In 2021, we announced that we signed an agreement to sellsold certain of our non-healthcare recovery contracts, and that while we will continue to fulfill our current recovery contracts, we dodid not plan to renew or restart existing contracts, nor pursue new non-healthcare recovery opportunities.
Recovery market revenues are derived from student lending, Internal Revenue Services (IRS), state and municipal tax authorities, the Department of the Treasury, and Premiere Credit of North America.
Since 2017, we served as one of four companies to perform recovery services for the IRS under its private collection program. This program, authorized under a federal law, calls for the use of private companies to recover outstanding inactive tax receivables on the government's behalf. Our contract with the IRS expired in September 2021.
We also serviced the federal agency market, which consists of government debt subrogated to the Department of the Treasury by numerous different federal agencies, comprising a mix of commercial and individual obligations and a diverse range of receivables. All of our contractual relationships with the Department of the Treasury ended in June 2021.
For state and municipal tax authorities, we analyze a portfolio of delinquent tax and other receivables placed with us, develop a recovery plan and execute a recovery process designed to maximize the recovery of funds. Effective as of May 24, 2021, certain of these contracts were sold as noted above, and we do not plan to renew existing non-healthcare recovery contracts, nor pursue new non-healthcare recovery opportunities.
Student lending revenues are contract-based and consist primarily of contingency fees based on a specified percentage of the amount we enable our clients to recover. Our contingency fee percentage for a particular recovery depends on the type of recovery facilitated. Our clients Commencing in the student loan recovery market mainly consisted of several of the largest guaranty agencies (GAs). In 2020, with the onset of the COVID-19 pandemic, student lending placement volumes reduced significantly, or stopped altogether, as a result of government mandates under the CARES Act to pause student lending recovery activities. We expect no additional placement volumes as a result of the most recent extension, announced in August 2021, of the pause on student lending recovery activities to January 31, 2022. While we were able to continue to recognize student loan related revenue throughout 2020 due to our existing in-process borrower rehabilitation agreements, we have not processed many new loan rehabilitations since the pause went into effect. As a result, for 2021,2022, we anticipate that therewe will be anot generate significant reduction to our annualrevenues from the non-healthcare recovery revenue.market.
Customer Care / Outsourced Services Revenues
We derive revenues from default aversion and/or first party call center and other outsourced services for certain clients and the licensing of hosted technology solutions to certain clients. Our largest customer care client recently announced its intention to end its services under its existing contract with the Federal government when the existing contract expires. While the impact of this development in scope and timing is uncertain, it may result in a significant reduction in our customer care revenues after our contract with our largest customer care client expires in mid-2022. For our hosted technology services, we license our system and integrate our technology into our clients’ operations, for which we are paid a licensing fee. Our revenues for these services include contingency fees,contingent fees based on dedicated headcountthe volume of processed transactions and the quantity of labor hours provided to our clients, and hosted technology licensing fees.clients.
Costs and Expenses
We generally report two categories of operating expenses: salaries and benefits and other operating expense. Salaries and benefits expenses consist primarily of salaries and performance incentives paid and benefits provided to our employees. Other operating expenses include expenses related to our use of subcontractors, other production related expenses, including costs associated with data processing, retrieval of medical records, printing and mailing services, amortization and other outside services, as well as general corporate and administrative expenses.
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Factors Affecting Our Operating Results
Our results of operations are influenced by a number of factors, including costs associated with commencing new contracts, claim recovery volume, contingency fees, regulatory matters, client contract cancellation and macroeconomic factors.
Costs Associated with Commencing New Contracts
When we obtain an engagement with a new client or a new contract with an existing client, it typically takes a long period of time to plan our services in detail, which includes integrating our technology, processes and resources with the client’s operations and hiring new employees, before we receive any revenues from the new client or new contract. Our clients may also experience delays in obtaining approvals or managing protests from unsuccessful bidders, such as the lengthy protests on the Department of Education's contract procurement process in 2018, or delays associated with system implementations, such as the delayswe had experienced with the implementation of our first RAC contracts with CMS. If we are not able to pay the upfront expenses out of cash from operations or availability of borrowings under our lending arrangements, we may scale back our operations or alter our business plans, either of which could prevent of us from earning future revenues under any such new client or new contract engagements.
Claims Recovery Volume
Our claims-based audit business reflects the scale of claims which are deemed permissible to audit by certain of our healthcare clients. Non-permissible claims may result from client product lines which are determined by our clients to be out of scope of our audit services, claims related to excluded providers or excluded provider groups, changes in policy, or other factors such as geographies disrupted by natural disasters or a global pandemic like the COVID-19 pandemic. For example, the COVID-19 pandemic has had a negative impact on overall hospital utilization rates in the United States. This negative impact on overall hospital utilization rates has caused delays with the healthcare industry as a whole, which in turn has had a negative impact on our healthcare business.
Claims volume provided by our healthcare clients also impact our eligibility-based services. To the extent claims volume is impacted by any of the factors above, it may result in an adverse effect on our revenues and results of operations.
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Contingency Fees
Our revenues consist primarily of contract-based contingency fees. The contingency fee percentages that we earn are set by our clients or agreed upon during the bid process and may change from time to time either under the terms of existing contracts or pursuant to the terms of contract renewals. Changes in contingency fee percentages set by our clients may have a material effect on our revenues and results of operations.
Regulatory Matters
Each of the markets which we serve is highly regulated. Accordingly, changes in regulations that affect the types of loans, receivables and claims that we are able to service or audit or the manner in which any such delinquent loans, receivables and claims can be recovered by our clients will affect our revenues and results of operations.
Pursuant to the terms of the CARES Act enactedFor example, in March 2020, CMS paused medical review activities under our two RAC contracts as a result of the U.S. federal government suspended payments, ceased accruing interest, and stopped involuntary collections of payments (e.g., wage garnishments) for student loans owned by the Department of Education through September 30, 2020,COVID-19 pandemic, which was subsequently extended multiple times, with the latest extension to January 31, 2022.were later resumed in August 2020.
In addition, our entry into the healthcare market was facilitated by the passage of the Tax Relief and Health Care Act of 2006, which mandated CMS to contract with private firms to audit Medicare claims in an effort to increase the recovery of improper Medicare payments. Any changes to the regulations that affect the Medicare program or the audit and recovery of Medicare claims could have a significant impact on our revenues and results of operations.
Client Contract Cancellation
Substantially all of our contracts entitle our clients to unilaterally terminate their contractual relationship with us at any time without penalty. Our revenues could decline if we lose one or more of our significant clients, includingor if one of our significant clients is acquired by an entitydecides to limit the amount of claims that does not use our services,we are allowed to audit or if the terms of compensation for our services change or if there is a reduction in the level of placements provided by any of these clients.
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our significant clients is acquired by an entity that does not wish to continue use our services.
Macroeconomic Factors
Certain macroeconomic factors influence our business and results of operations. For example, the growth in Medicare expenditures or claims made to private healthcare providers resulting from changes in healthcare costs or the healthcare industry taken as a whole, as well as the fiscal budget tightening of federal, state and local governments as a result of general economic weakness and lower tax revenues.
Critical Accounting Policies
Our consolidated financial statements are prepared in accordance with accounting principles generally accepted in the United States, or U.S. GAAP. The preparation of these consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues, costs and expenses and related disclosures. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances. In many instances, we could have reasonably used different accounting estimates, and in other instances changes in the accounting estimates are reasonably likely to occur from period-to-period. Accordingly, actual results could differ significantly from the estimates made by our management. To the extent that there are material differences between these estimates and actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected. We believe that the accounting policies discussed below are critical to understanding our historical and future performance, as these policies relate to the more significant areas involving management’s judgments and estimates.
Revenue Recognition
We derive our revenues primarily from providing audit, recovery, and analytics services. Revenues are recognized when upon completion of these services for our customers, in an amount that reflects the consideration we expect to be entitled to in exchange for those services.
We determine revenue recognition through the following steps:
•Identification of the contract with a customer
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•Identification of the performance obligations in the contract
•Determination of the transaction price
•Allocation of the transaction price to the performance obligations in the contract; and
•Recognition of revenue when, or as, the performance obligations are satisfied
We account for a contract when it has approval and commitment from both parties, the rights of the parties are identified, payment terms are identified, the contract has commercial substance and collectability of consideration is probable.
Our contracts generally contain a single performance obligation, delivered over time as a series of services that are substantially the same and have the same pattern of transfer to a client, as the promise to transfer the individual services is not separately identifiable from other promises in the contracts and, therefore, not distinct.
Our contracts are composed primarily of variable consideration. Fees earned under our audit and recovery service contracts consist primarily of contingency fees based on a specified percentage of the amount we enable our clients to recover. The contingency fee percentage for a particular recovery depends on the type of recovery or claim facilitated. In certain contracts, we can earn additional performance-based consideration determined based on its performance relative to a client’s other contractors providing similar services.
We generally either apply the as-invoiced practical expedient, where our right to consideration corresponds directly to our right to invoice our clients, or the variable consideration allocation exception, where the variable consideration is attributable to one or more, but not all, of the services promised in a series of distinct services that form part of a single performance obligation. As such, we have elected the optional exemptions related to the as-invoiced practical expedient and the variable consideration allocation exception, whereby the disclosure of the amount of transaction price allocated to the remaining performance obligations is not required.
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We estimate variable consideration only if we can reasonably measure our progress toward complete satisfaction of the performance obligation using an output method based on reliable information, and recognize such revenue over the performance period only if it is probable that a significant reversal in the amount of cumulative revenue recognized will not occur. Any change made to the measure of progress toward complete satisfaction of our performance obligation is recorded as a change in estimate. We exercise judgment to estimate the amount of constraint on variable consideration based on the facts and circumstances of the relevant contract operations and availability and reliability of data. Although we believe the estimates made are reasonable and appropriate, different assumptions and estimates could materially impact the amount of variable consideration.
For contracts that contain a refund right, these amounts are considered variable consideration, and we estimate our refund liability for each claim and recognize revenue net of such estimate.
Under certain contracts, consideration can include periodic performance-based bonuses which can be awarded based on our performance under the specific contract. These performance-based awards are considered variable and may be constrained by us until there is not a risk of a material reversal.
We have applied the as-invoiced practical expedient and the variable consideration allocation exception to contracts with performance obligations that have an average remaining duration of less than a year.
Healthcare providers have the right to appeal claims audit findings and may pursue additional appeals if the initial appeal is found in favor of healthcare clients. For eligibility or COB contracts, insurance companies or other responsible parties may dispute our findings regarding our clients not being the primary payer of healthcare claims. Total estimated liability for appeals, disputes, and refunds was $2.3$1.5 million as of September 30, 2021March 31, 2022 and $1.0$1.2 million as of December 31, 2020.2021. This represents our best estimate of the amount probable of being refunded to our healthcare clients.
Contract assets totaled $5.0$8.9 million and $4.5$8.1 million as of September 30, 2021March 31, 2022 and December 31, 2020,2021, respectively. Contract assets relate to our right to consideration for services completed, but not invoiced at the reporting date, and receipt of payment is conditional upon factors other than the passage of time. Contract assets primarily consist of commissions we estimate we have earned from completed claims audit findings submitted to healthcare clients. Generally,The increase in contract assets resulted primarily from additional consideration earned for services provided to our right to payment occurs when contracthealthcare clients, offset by invoiced amounts.
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Contract assets are recorded to accounts receivable when theour rights to payment become unconditional, which is generally when healthcare providers or payers have paid our clients. There was no impairment loss related to contract assets for the ninethree months ended September 30,March 31, 2022 and 2021.
Contract liabilities was $0.0totaled $0.8 million and $0.9$0.6 million as of September 30, 2021March 31, 2022 and December 31, 2020, respectively, and are included in deferred revenue on the consolidated balance sheets.2021, respectively. Our contract liabilities mainly related to an advance recovery commission payment received fromcertain reimbursable costs due to a client. 
Recent Accounting Pronouncements
See "New Accounting Pronouncements" in Note 1(g)1(f) of the Consolidated Financial Statements included in Part I - Item 1 of this report.
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Results of Operations
Three Months Ended September 30, 2021March 31, 2022 compared to the Three Months Ended September 30, 2020March 31, 2021
The following table represents our historical operating results for the periods presented:
Three Months Ended September 30, Three Months Ended March 31,
20212020$ Change% Change 20222021$ Change% Change
(in thousands) (in thousands)
Consolidated Statement of Operations Data:Consolidated Statement of Operations Data:Consolidated Statement of Operations Data:
RevenuesRevenues$28,582 $36,228 $(7,646)(21)%Revenues$27,083 $31,390 $(4,307)(14)%
Operating expenses:Operating expenses:Operating expenses:
Salaries and benefits Salaries and benefits19,686 23,522 (3,836)(16)% Salaries and benefits20,439 24,090 (3,651)(15)%
Other operating expenses Other operating expenses8,781 10,813 (2,032)(19)% Other operating expenses8,131 10,356 (2,225)(21)%
Total operating expensesTotal operating expenses28,467 34,335 (5,868)(17)%Total operating expenses28,570 34,446 (5,876)(17)%
Income (loss) from operationsIncome (loss) from operations115 1,893 (1,778)94 %Income (loss) from operations(1,487)(3,056)1,569 51 %
Gain on sale of certain recovery contracts579 — 579 100 %
Interest expenseInterest expense(2,394)(1,569)(825)(53)%Interest expense(155)(1,346)1,191 88 %
Interest income— 6 (6)(100)%
Income (loss) before provision for (benefit from) income taxesIncome (loss) before provision for (benefit from) income taxes(1,700)330 (2,030)615 %Income (loss) before provision for (benefit from) income taxes(1,642)(4,402)2,760 63 %
Provision for (benefit from) income taxesProvision for (benefit from) income taxes(9)(1,644)(1,635)99 %Provision for (benefit from) income taxes31 37 6 16 %
Net income (loss)Net income (loss)$(1,691)$1,974 $(3,665)186 %Net income (loss)$(1,673)$(4,439)$2,766 62 %
Revenues
Total revenues were $28.6$27.1 million for the three months ended September 30, 2021,March 31, 2022, a decrease of approximately 21%14%, compared to total revenues of $36.2$31.4 million for the three months ended September 30, 2020.March 31, 2021.
Healthcare revenues were $20.0$23.4 million for the three months ended September 30, 2021,March 31, 2022, representing an increase of $2.4$10.1 million, or 14%76%, compared to the three months ended September 30, 2020.March 31, 2021. This increase in healthcare revenues was primarily attributable to anthe continued growth from our fully implemented statements of work and numerous program implementations over the past year. In addition, the increase in claims-basedeligibility-based services duringrevenue of $6.3 million compared to the three months ended March 31, 2021 reflects a $3.3 million charge to revenue to accrue a refund liability to a client for the three months ended March 31, 2021.

Recovery revenues were $5.5$0.1 million for the three months ended September 30, 2021,March 31, 2022, representing a decrease of $9.9$14.4 million, or 64%99%, compared to the three months ended September 30, 2020.March 31, 2021. The decrease was primarily due to the COVID-19 pandemic that caused many of our customers to pause work on our recovery contractsand our decision to sell certain of our recovery contracts and to not renew or extend our other existing recovery contracts.

contracts as a result of the adverse impacts of the COVID-19 pandemic on our recovery business.
Customer Care / Outsourced Services revenues were $3.1approximately $3.6 million for both the three months ended March 31, 2022 and 2021. The primary service that we offer within our customer care markets continue to be impacted by the pause in collections of payments for federal student loans, which has been extended to August 31, 2022.
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Salaries and Benefits
Salaries and benefits expense was $20.4 million for the three months ended September 30, 2021, representingMarch 31, 2022, a decrease of $0.1$3.7 million, or 3%, compared to the three months ended September 30, 2020.
Salaries and Benefits
Salaries and benefits expense was $19.7 million for the three months ended September 30, 2021, a decrease of $3.8 million, or 16%15%, compared to salaries and benefits expense of $23.5$24.1 million for the three months ended September 30, 2020.March 31, 2021. The decrease in salaries and benefits expense was primarily driven by lower headcount related to lower activities inunder our non-healthcare recovery contractsas a result of our decision to sellselling certain of our recovery contracts and our decision to not renew or extend our other existing recovery contracts.contracts in 2021.
Other Operating Expenses
Other operating expenses were $8.8$8.1 million for the three months ended September 30, 2021,March 31, 2022, compared to other operating expenses of $10.8$10.4 million for the three months ended September 30, 2020.March 31, 2021. The decrease in other operating expenses was primarily due to lower activity levels forunder our non-healthcare recovery services and a decrease in depreciation and amortization expensescontracts during the three months ended September 30, 2021.
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March 31, 2022 and a decrease in professional services.
Income (Loss) from Operations
As a result of the factors described above, incomeloss from operations was $0.1$1.5 million for the three months ended September 30, 2021,March 31, 2022, compared to incomeloss from operations of $1.9$3.1 million for the three months ended September 30, 2020, aMarch 31, 2021. This decrease of $1.8$1.6 million in loss from operations was driven primarily by an overalla greater decrease in revenuestotal operating expenses as compared to a smaller decrease in expensesrevenues during the three months ended September 30, 2021.March 31, 2022.
Gain on sale of certain recovery contractsInterest Expense
Gain on sale of certain recovery contractsInterest expense was $0.6$0.2 million for the three months ended September 30, 2021,March 31, 2022, compared to $0.0$1.4 million for the three months ended September 30, 2020.March 31, 2021, representing a decrease of $1.2 million. This gain on the sale of certain recovery contracts resulted from the completion of the sale of certain non-healthcare recovery contracts in August 2021.
Interest Expense
Interest expense was $2.4 million for the three months ended September 30, 2021, compared to $1.6 million for the three months ended September 30, 2020, which is an increase of $0.8 million or 53%. This increasedecrease in interest expense is due to a lower principal balance and lower interest rate during the three months ended September 30, 2021 isdue to higher amortization amount of debt issuance costs, partially offset by lower principal balance.March 31, 2022.
Income Taxes
We recognized an income tax benefitexpense of $9$31 thousand for the three months ended September 30, 2021,March 31, 2022, compared to an income tax benefitexpense of $1.6 million$37 thousand for the three months ended September 30, 2020.March 31, 2021. Our effective income tax rate changed to 1% for the three months ended September 30, 2021, from (498)(2)% for the three months ended September 30, 2020. The change inMarch 31, 2022, from (1)% for the three months ended March 31, 2021. Similar to the three months ended March 31, 2021, the primary driver of our effective tax rate is primarily driven bythe overall losses from operations for the three months ended September 30, 2021March 31, 2022 for which no benefit is recognized due to valuation allowance compared to the net operating loss (“NOL”) carryback benefit recorded as a result of the provisions of the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) for the three months ended September 30, 2020.allowance.
Net Income (Loss)
As a result of the factors described above, net loss was $1.7 million for the three months ended September 30, 2021,March 31, 2022, which represented a decrease in net loss of approximately $3.7$2.8 million, or 186%62%, compared to net incomeloss of $2.0$4.4 million for the three months ended September 30, 2020.March 31, 2021.
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Nine Months Ended September 30, 2021 compared to the Nine Months Ended September 30, 2020
The following table represents our historical operating results for the periods presented:
Nine Months Ended September 30,
20212020$ Change% Change
(in thousands)
Consolidated Statement of Operations Data:
Revenues$92,814 $115,901 $(23,087)(20)%
Operating expenses:
       Salaries and benefits67,071 74,493 7,422 10 %
       Other operating expenses29,896 32,075 2,179 7 %
Impairment of goodwill— 27,000 27,000 100 %
Total operating expenses96,967 133,568 36,601 27 %
(Loss) income from operations(4,153)(17,667)13,514 76 %
Gain on sale of certain recovery contracts2,428 — 2,428 100 %
Interest expense(5,866)(5,827)(39)(1)%
Interest income— 18 (18)(100)%
Loss before provision for income taxes(7,591)(23,476)15,885 68 %
Provision for (benefit from) income taxes61 (5,767)5,828 (101)%
Net loss$(7,652)$(17,709)$10,057 57 %
Revenues
Total revenues were $92.8 millionfor the nine months ended September 30, 2021, a decrease of approximately 20%, compared to total revenues of $115.9 million for the nine months ended September 30, 2020.
Healthcare revenues were $51.9 million for the nine months ended September 30, 2021, representing an increase of $2.2 million, or 4%, compared to the nine months ended September 30, 2020. This increase in healthcare revenues was primarily attributable to an increase in claims-based services during 2021.
Recovery revenues were $31.1 million for the nine months ended September 30, 2021, representing a decrease of $24.8 million, or 44%, compared to the nine months ended September 30, 2020. The decrease was primarily due to the COVID-19 pandemic that caused many of our customers to pause work on our recovery contracts and our decision to sell certain of our recovery contracts and not renew or extend our other existing recovery contracts.
Customer Care / Outsourced Services revenues were $9.8 million for the nine months ended September 30, 2021, representing a decrease of $0.5 million, or 5%, compared to the nine months ended September 30, 2020. The decrease was primarily due to reduced demand for our services as a result of the COVID-19 pandemic.
Salaries and Benefits
Salaries and benefits expense was $67.1 million for the nine months ended September 30, 2021, a decrease of $7.4 million, or 10%, compared to salaries and benefits expense of $74.5 million for the nine months ended September 30, 2020. The decrease in salaries and benefits expense was primarily driven by lower headcount, partially offset by increased severance costs related to reductions in force for our non-healthcare recovery contracts.
Other Operating Expenses
Other operating expenses were $29.9 million for the nine months ended September 30, 2021, compared to other operating expenses of $32.1 million for the nine months ended September 30, 2020. The decrease in other operating expenses was primarily due to lower activity levels resulting from the pause or termination of recovery services provided, offset by an increase in consulting fees.
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Income (Loss) from Operations
As a result of the factors described above, loss from operations was $4.2 million for the nine months ended September 30, 2021, compared to loss from operations of $17.7 million for the nine months ended September 30, 2020, a decrease in loss from operations of $13.5 million, primarily related to a noncash goodwill impairment charge incurred in the prior year, as well as lower salaries and benefits expense in the current year, which were partially offset by lower recovery revenues in the current year.
Gain on sale of certain recovery contracts
Gain on sale of certain recovery contracts was $2.4 million for the nine months ended September 30, 2021, compared to $0.0 million for the nine months ended September 30, 2020. This gain on the sale of certain recovery contracts resulted from the completion of the sale of certain non-healthcare recovery contracts during the period from May 2021 through August 2021.
Interest Expense
Interest expense was $5.9 million for the nine months ended September 30, 2021, compared to $5.8 million for the nine months ended September 30, 2020. Interest expense decreased by approximately $39 thousand or 1% for the nine months ended September 30, 2021 due to lower principal balance in 2021 as compared to 2020, offset by higher amortization of debt issuance costs.
Income Taxes
We recognized an income tax expense of $61 thousand for the nine months ended September 30, 2021, compared to an income tax benefit of $5.8 million for the nine months ended September 30, 2020. Our effective income tax rate changed to (1)% for the nine months ended September 30, 2021, from 25% for the nine months ended September 30, 2020. The change in the effective tax rate is primarily driven by overall losses from operations for the nine months ended September 30, 2021 for which no benefit is recognized due to valuation allowance compared to the NOL carryback benefit recorded as a result of the provisions of the CARES Act for the nine months ended September 30, 2020.
Net Income (Loss)
As a result of the factors described above, net loss was $7.7 million for the nine months ended September 30, 2021, which represented a decrease of approximately $10.1 million, or 57%, compared to net loss of $17.7 million for the nine months ended September 30, 2020.
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Adjusted EBITDA and Adjusted Net Income
To provide investors with additional information regarding our financial results, we have disclosed in the table below adjusted EBITDA and adjusted net income, both of which are non-U.S. GAAP financial measures. We have provided a reconciliation below of adjusted EBITDA to net income and adjusted net income to net income, the most directly comparable U.S. GAAP financial measure to these non-U.S. GAAP financial measures.
We have included adjusted EBITDA and adjusted net income in this report because they are key measures used by our management and board of directors to understand and evaluate our core operating performance and trends and to prepare and approve our annual budget. Accordingly, we believe that adjusted EBITDA and adjusted net income provide useful information to investors and analysts in understanding and evaluating our operating results in the same manner as our management and board of directors.
Our use of adjusted EBITDA and adjusted net income has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our results as reported under U.S. GAAP. Some of these limitations are:
•although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future, and adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements;
•adjusted EBITDA does not reflect interest expense on our indebtedness;
•adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs;
•adjusted EBITDA does not reflect tax payments;
•adjusted EBITDA and adjusted net income do not reflect the potentially dilutive impact of equity-based compensation;
•adjusted EBITDA and adjusted net income do not reflect the impact of certain non-operating expenses resulting from matters we do not consider to be indicative of our core operating performance; and
•other companies may calculate adjusted EBITDA and adjusted net income differently than we do, which reduces its usefulness as a comparative measure.
Because of these limitations, you should consider adjusted EBITDA and adjusted net income alongside other financial performance measures, including net income and our other U.S. GAAP results. The following tables present a reconciliation of adjusted EBITDA and adjusted net income for each of the periods indicated:
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Three Months Ended  
September 30,		Nine Months Ended  
September 30,		 Three Months Ended  
March 31,
202120202021202020222021
(in thousands)(in thousands)(in thousands)
Adjusted EBITDA:Adjusted EBITDA:Adjusted EBITDA:
Net income (loss)Net income (loss)$(1,691)$1,974 $(7,652)$(17,709)Net income (loss)$(1,673)$(4,439)
Provision for (benefit from) income taxes(9)(1,644)61 (5,767)
Provision for income taxesProvision for income taxes31 37 
Interest expense (1)
Interest expense (1)
2,394 1,569 5,866 5,827 
Interest expense (1)
155 1,346 
Interest income— (6)— (18)
Stock-based compensationStock-based compensation540 657 1,963 1,997 Stock-based compensation558 649 
Depreciation and amortizationDepreciation and amortization843 1,277 3,883 4,072 Depreciation and amortization1,102 1,016 
Impairment of goodwill (4)
— — — 27,000 
Impairment of long-lived assetsImpairment of long-lived assets— — 636 — Impairment of long-lived assets— 636 
Earnout mark-to-market (5)
— — — (162)
Severance expenses (6)
380 — 1,876 — 
Non-core operating expenses (7)
775 — 2,683 — 
Gain on sale of certain recovery contracts (8)
(579)— (2,428)— 
Severance expenses (4)
Severance expenses (4)
142 — 
Non-core operating expenses (5)
Non-core operating expenses (5)
4 511 
Adjusted EBITDAAdjusted EBITDA$2,653 $3,827 $6,888 $15,240 Adjusted EBITDA$319 $(244)
Three Months Ended  
September 30,		Nine Months Ended  
September 30,		 Three Months Ended  
March 31,
2021202020212020 20222021
(in thousands)(in thousands)(in thousands)
Adjusted Net Income (Loss):Adjusted Net Income (Loss):Adjusted Net Income (Loss):
Net income (loss)Net income (loss)$(1,691)$1,974 $(7,652)$(17,709)Net income (loss)$(1,673)$(4,439)
Stock-based compensationStock-based compensation540 657 1,963 1,997 Stock-based compensation558 649 
Amortization of intangible assets (2)
Amortization of intangible assets (2)
72 58 689 176 
Amortization of intangible assets (2)
— 59 
Amortization of debt issuance costs (3)
Amortization of debt issuance costs (3)
1,320 249 2,453 1,145 
Amortization of debt issuance costs (3)
24 369 
Impairment of goodwill (4)
— — — 27,000 
Impairment of long-lived assetsImpairment of long-lived assets— — 636 — Impairment of long-lived assets— 636 
Earnout mark-to-market (5)
— — — (162)
Severance expenses (6)
380 — 1,876 — 
Non-core operating expenses (7)
775 — 2,683 — 
Gain on sale of certain recovery contracts (8)
(579)— (2,428)— 
Severance expenses (4)
Severance expenses (4)
142 — 
Non-core operating expenses (5)
Non-core operating expenses (5)
4 511 
Tax adjustments (9)(6)
Tax adjustments (9)(6)
(690)265 (2,165)(8,293)
Tax adjustments (9)(6)
(200)(611)
Adjusted net income (loss)Adjusted net income (loss)$127 $3,203 $(1,945)$4,154 Adjusted net income (loss)$(1,145)$(2,826)



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Three Months Ended  
September 30,		Nine Months Ended  
September 30,		Three Months Ended  
March 31,
202120202021202020222021
(in thousands)(in thousands)(in thousands)
Adjusted Net Income (Loss) Per Diluted Share:Adjusted Net Income (Loss) Per Diluted Share:Adjusted Net Income (Loss) Per Diluted Share:
Net income (loss)Net income (loss)$(1,691)$1,974 $(7,652)$(17,709)Net income (loss)$(1,673)$(4,439)
Plus: Adjustment items per reconciliation of adjusted net income (loss)Plus: Adjustment items per reconciliation of adjusted net income (loss)1,818 1,229 5,707 21,863 Plus: Adjustment items per reconciliation of adjusted net income (loss)528 1,613 
Adjusted net income (loss)Adjusted net income (loss)$127 $3,203 $(1,945)$4,154 Adjusted net income (loss)$(1,145)$(2,826)
Adjusted net income (loss) per diluted shareAdjusted net income (loss) per diluted share$— $0.06 $(0.03)$0.08 Adjusted net income (loss) per diluted share$(0.02)$(0.05)
Diluted average shares outstanding (10)
67,948 54,710 57,512 54,363 
Diluted average shares outstandingDiluted average shares outstanding69,873 54,813 
 
(1)Represents interest expense and amortization of debt issuance costs related to our Credit Agreement and Prior Credit Agreement.
(2)Represents amortization of intangibles related to the acquisition of Performant by an affiliate of Parthenon Capital Partners in 2004.
(3)Represents amortization of debt issuance costs related to our Credit Agreement and Prior Credit Agreement.
(4)Represents a noncash goodwill impairment charge in 2020 mainly due to the decrease of our market capitalization in the first half of 2020.
(5)Represents the change from prior reporting periods in the fair value of the potential earnout consideration payable to ECMC group in connection with the Premiere acquisition.
(6)Represents severance expenses incurred in connection with a reduction in force for our non-healthcare recovery services.
(7)(5)Represents professional fees related to strategic corporate development activities.
(8)Represents gain on the sale of certain non-healthcare recovery contracts in 2021.
(9)(6)Represents tax adjustments assuming a marginal tax rate of 27.5% at full profitability.
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(10)While net loss for the three months ended September 30, 2021 is ($1,691), the computationTable of adjusted net income (loss) results in adjusted net income of $127. Therefore, the calculation of the adjusted earnings per diluted share for the three months ended September 30, 2021 includes dilutive common share equivalents of 5,821 added to the basic weighted average shares of 62,127. While net income (loss) for the nine months ended September 30, 2020 was ($17,709), the computation of adjusted net income (loss) results in adjusted net income of $4,154. Therefore, the calculation of the adjusted net income per diluted share for the nine months ended September 30, 2020 includes dilutive common share equivalents of 64 added to the basic weighted average shares of 54,299.Contents

Liquidity and Capital Resources
Our primary sources of liquidity are cash flows from operations, and cash and cash equivalents on hand. Cash and cash equivalents, which includes restricted cash and consists primarily of cash on deposit with banks, totaled $53.5$19.6 million as of September 30,both March 31, 2022 and December 31, 2021. We have a $15.0 million revolving loan commitment in the credit agreement we signed with MUFG Union Bank, N.A on December 17, 2021 compared to $18.3 million(the Credit Agreement), which was undrawn as of December 31, 2020. The $35.2 million increase in the balance of our cash and cash equivalents from December 31, 2020 to September 30, 2021, was primarily due to $1.3 million provided by operating activities, offset by $0.5 million used in investing activities and $33.5 million provided by financing activities.2021.
Our ability to fund our business plans, capital expenditures and to fund our other liquidity needs depends on our financial and operating performance, which is subject to prevailing economic and competitive conditions and to certain financial, business and other factors beyond our control, and the availability of borrowings under our existing lending facility. We no longer have any remaining borrowing capacity under our existingcurrent Credit Agreement. Our current financial projections show that we expect to be able to maintain a level of cash flows from operating activities sufficient to permit us to fund our ongoing and planned business operations and to fund our other liquidity needs. If, however, we are required to obtain additional borrowings to fund our ongoing or future business operations, there can be no assurance that we will be successful in obtaining such additional borrowings or upon terms that are acceptable to us.
The impact of the COVID-19 pandemic led certain ofon our customers to delay the recovery and audit services that we provide as a result of the economic hardships that was faced by a large portion of the population. For example, pursuant to the terms of the CARES Act enacted in March 2020, the U.S. Federal government suspended payments, ceased accruing interest, and stopped involuntary collections of payments (e.g., wage garnishments) for student loans owned by the Department of Education through September 30, 2020, which was most recently extended through January 31, 2022.
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business operations cannot be fully estimated at this point. A pause by any of our clients as a result of the continued effects of the COVID-19 pandemic could adversely affect our financial condition, cash flow and the achievement of our strategic objectives. Conditions in the financial and credit markets may also limit the availability of funding or increase the cost of funding, which could adversely affect our business, financial position and results of operations.
The impact of the COVID-19 pandemic on our business operations cannot be fully estimated at this point and the speed of economic recovery in the markets we serve is highly uncertain. While we currently believe our financial projections are attainable while considering the impact of the COVID-19 pandemic, there can be no assurances that our financial results will be recognized in a time frame necessary to meet our ongoing cash requirements. Further, conditions in the financial and credit markets may also limit the availability of funding or increase the cost of funding. If our cash flows and capital resources are insufficient to fund our planned business operations or to fund our other liquidity needs we may need to reduceas a result of the ongoing COVID-19 pandemic or delay capital expenditures, alteruncertainties in the financial and credit markets, our business, plans, curtail the services we provide to our current or future clients, execute additional reductions in workforce (both through furloughs and layoffs), sell assets or operations, seek additional capital, restructure or refinance our indebtedness, any of which could have an adverse effect on our financial conditionposition and results of operations.operations may be adversely affected.
Our Credit Agreement contains, and any agreements to refinance our debt likely will contain, certain financial covenants, including the maintenance of minimum fixed charge coverage ratio and total debt to EBITDA ratio, as well as restrictive covenants that require us to limit our ability to incur additional debt, including to finance future operations or other capital needs, and to engage in other activities that we may believe are in our long-term best interests, including to dispose of or acquire assets. After considering a variety of potential effects the COVID-19 pandemic could have on our revenues and results of operations, as well as the actions we have already taken and other options available to us, we currently believe we will be in compliance with our covenants for the remainder of the term of the Credit Agreement. If conditions change in the future due to the ongoing COVID-19 pandemic or for other reasons and we expect to be out of compliance as a result, we will likely seek waivers from our lender prior to any covenant violation. Any covenant waiver may lead to increased costs, increased interest rates, additional restrictive covenants and other available lender protections that would be applicable. There can be no assurance that we would be able to obtain any such waivers in a timely manner, or on acceptable terms, or at all. Our failure to comply with these financial covenants or the restrictive covenants may result in an event of default, which, if not cured or waived, could accelerate the maturity of our indebtedness or result in modifications to our credit terms. If our indebtedness is accelerated, we may not have sufficient cash resources to satisfy our debt obligations and we may not be able to continue our operations as planned.
Cash flows from operating activities
Cash used in operating activities was $4.7 million for the three months ended March 31, 2022, primarily as a result of changes in accrued salaries and benefits and contract liabilities and other current liabilities during the period. Cash provided by operating activities was $1.3$4.8 million for the ninethree months ended September 30,March 31, 2021, was primarily as a result of changes in trade accounts receivable offset by contracts assets. Cash provided by operating activities was $18.0 million forduring the same period in the prior year and was primarily a result of our income from operations of $9.4 million, excluding the noncash impairment to goodwill of $27.0 million.period.
Cash flows from investing activities
Cash provided byused in investing activities of $0.5$0.7 million for the ninethree months ended September 30, 2021March 31, 2022 related to proceeds from the sale of certain recovery contracts, offset by cash used in capital expenditures related tofor information technology, data storage, hardware, telecommunication systems and security enhancements to our information technology systems. Cash used in investing activities for similar purposes in the ninethree months ended September 30, 2020March 31, 2021 was $2.9 million.$0.8 million, which was used primarily for similar purposes.
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Cash flows from financing activities
Cash provided by financing activities of $33.5$5.4 million for the ninethree months ended September 30, 2021March 31, 2022 was primarily attributable to $42.6$5.6 million raised in a public offering,proceeds from the exercise of warrants by ECMC, offset by $8.4$0.1 million in repayments of notes payable. Cash used in financing activities infor the ninethree months ended September 30, 2020March 31, 2021 was $2.8$0.9 million, primarily attributable to $2.6 million in repayments.repayments of notes payable during the period.
Restricted Cash
As of September 30, 2021,March 31, 2022, restricted cash included in current assets on our consolidated balance sheet was $2.2 million.
Notes Payable
On December 17, 2021, we entered into the Credit Agreement with MUFG Union Bank, N.A. The Credit Agreement includes a $20 million term loan commitment, which was fully advanced at closing and a $15 million revolving loan commitment, which remains undrawn as of March 31, 2022. A portion of the revolving loan commitment of up to $2.5 million is available for the issuance of letters of credit. Subject to certain customary exceptions, the obligations under the Credit Agreement are, or will be, guaranteed by each of our existing and future, direct or indirect, domestic subsidiaries. Our obligations under the Credit Agreement are secured by liens on substantially all of our assets and each of our domestic subsidiaries that are guarantors under the Credit Agreement.
As of March 31, 2022, $19.9 million was outstanding under the Credit Agreement. The Company’s annual interest rate at March 31, 2022 was 2.8%.
The Credit Agreement matures on December 17, 2026. The proceeds from the term loan under the Credit Agreement were used, together with cash on hand, to refinance its credit agreement dated as of August 17, 2017, with ECMC Group, Inc. (as amended, the Prior Credit Agreement), and to pay fees and expenses in connection with the Credit Agreement.
Pursuant to the Credit Agreement, we are required to repay the aggregate outstanding principal amount of the term loan under the Credit Agreement in quarterly installments commencing March 31, 2022 in an amount that would result in amortization of (a) 2.5% of the term loan principal in the first full year following commencement of amortization, (b) 5.0% of the term loan principal in the second full year following commencement of amortization, (c) 7.5% of the term loan principal in each of the third and fourth full years following commencement of amortization, and (d) 10% of the term loan principal in the fifth full year (or portion thereof) following commencement of amortization. In addition, we must make mandatory prepayments of the term loan principal under the Credit Agreement with the net cash proceeds received in connection with certain specified events, including certain asset sales, casualty and condemnation events (subject to customary reinvestment rights). Any remaining outstanding principal balance of the term loan under the Credit Agreement is repayable on the maturity date. Amounts repaid or prepaid with respect to the term loan under the Credit Agreement cannot be reborrowed.
We may, at our option, prepay any revolving loan borrowings under the Credit Agreement, in whole or in part, at any time and from time to time without premium or penalty (except in certain circumstances). Borrowings of revolving loans under the Credit Agreement are also subject to mandatory prepayment in the event that outstanding borrowings and letter of credit usage exceed aggregate revolving loan commitments then in effect.
Under the Credit Agreement, loans generally may bear interest based on term SOFR (the secured overnight financing right) or an annual base rate, as applicable, plus an applicable margin based on our leverage ratio each quarter that may range between 2.50% per annum and 3.00% per annum, in the case of term SOFR loans and between 1.50% per annum and 2.00% per annum in the case of base rate loans. In addition, a commitment fee based on unused availability of the revolving credit facility is also payable which may vary from 0.30% per annum to 0.40% per annum, also based on our leverage ratio.
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Notes Payable
On August 7, 2017, we, through our wholly-owned subsidiary Performant Business Services, Inc., entered into a credit agreement (as amended, the “Credit Agreement”) with ECMC Group, Inc. ("ECMC"), as the lender. Before the amendment described below, the Credit Agreement provided for a term loan facility in the initial amount of $44 million (the “Initial Term Loan”) and for up to $15 million of additional term loans (“Additional Term Loans”; and together with the Initial Term Loan, the “Loans”) which original Additional Term Loans were initially able to be drawn until the second anniversary of the funding of the Initial Term Loans, subject to the satisfaction of customary conditions.  On August 31, 2018, we entered into Amendment No. 2 to the Credit Agreement to among other things (i) extend the maturity date of the Initial Term Loan and any Additional Term Loans by one year to August 2021, (ii) increase the commitment for Additional Term Loans from $15 million to $25 million, (iii) extend the period during which Additional Term Loans were able to have been borrowed by one year to August 2020 and, (iv) not require compliance with the financial covenants in the Credit Agreement during the six fiscal quarters following our acquisition of Premiere.
On March 21, 2019, we entered into Amendment No. 3 to the Credit Agreement to, among other things, extend the period during which we would not be required to comply with the financial covenants in the Credit Agreement until the quarter ending June 30, 2020. On September 19, 2019, we entered into Amendment No. 4 to the Credit Agreement to, among other things, designate one of our subsidiary guarantors under the Credit Agreement as a borrower and make corresponding changes and related to such change. As of September 30, 2019, the Company had borrowed all of the $25 million available as Additional Term Loans.
On May 24, 2021, Amendment No. 5 to the Credit Agreement (the “Fifth Amendment”) became effective upon the consummation of the sale of certain non-healthcare recovery contracts and satisfaction of certain conditions specified therein, including a prepayment of $6.0 million of the Loans. As a result, the maturity date of the Credit Agreement was extended until August 11, 2022 and the financial covenants were modified as described below.
As of September 30, 2021, $52.4 million was outstanding under the Credit Agreement.
The Loans bear interest at the one-month LIBOR rate (subject to a 1% per annum floor) plus a margin which may vary from 5.5% per annum to 10.0% per annum based on our total debt to EBITDA ratio. Our annual interest rate was 8.0% at September 30, 2021 and 6.5% as of December 31, 2020. Annually, we are required to pay 5% of the original principal balance of the Loans, adjusted by the prepayment made in connection with the Fifth Amendment, in quarterly installments. We are also required to make mandatory prepayments of the Loans with a percentage of our excess cash flow which may vary between 75% and 0% depending on our total debt to EBITDA ratio and from the net cash proceeds of certain asset dispositions and debt not otherwise permitted under the Credit Agreement, in each case, subject to the lender's right to decline to receive such payments. A prepayment of $6.0 million was made in connection with the Fifth Amendment, which also eliminated the requirement to make a mandatory prepayment in May 2021 on account of excess cash flows for the prior fiscal year. We will be required to make a mandatory prepayment, in May 2022 of at least $6.0 million on account of excess cash flow for the fiscal year ending December 31, 2021, subject to reduction in accordance with the Credit Agreement for any other prepayments made prior to the end of such fiscal year.
The Credit Agreement as amended, contains certain financialcustomary representations, warranties, and affirmative and negative covenants which require,by us and our subsidiaries that we: (1) achieve a minimum fixed charge coverage ratio 0.75restrict the Company’s and its subsidiaries’ ability to 1.0 through December 31, 2021, 1.0 to 1.0 through June 30, 2022, and 1.25 to 1.0 thereafter and (2) maintain a maximum total debt to EBITDA ratio 8.0 to 1.0 through June 30, 2021,take certain actions, including, incurrence of 7.0 to 1.0 through September 30, 2021 and 6.0 to 1.0 thereafter.indebtedness, creation of liens, making certain investments, mergers or consolidations, dispositions of assets, assignments, sales or transfers of equity in subsidiaries, repurchase or redemption of capital stock, entering into certain transactions with affiliates, or changing the nature of the Company’s business. The Credit Agreement also contains two financial covenants, that restrictwhich require us to maintain, as of the Company'slast day of each fiscal quarter commencing with March 31, 2022, (a) a total leverage ratio of not greater than (i) 3.00 to 1.00 through September 30, 2022 and its subsidiaries’ ability(ii) 2.50 to incur certain types1.00 thereafter and (b) a fixed charge coverage ratio of not less than 1.20 to 1.00. The obligations under the Credit Agreement may be accelerated or amountsthe commitments terminated upon the occurrence of events of default under the Credit Agreement, which include payment defaults, defaults in the performance of affirmative and negative covenants, the inaccuracy of representations or warranties, bankruptcy and insolvency related defaults, cross defaults to other material indebtedness, incur liens on certain assets, make materialdefaults arising in connection with changes in corporate structure or the nature of its business, dispose of material assets, engage in a change in control, transaction, make certain foreign investments, enter into certain restrictive agreements, or engage in certain transactions with affiliates. The Credit Agreement also contains variousand other customary events of default, including with respect to change of control of the Company or its ownership of the Borrower. default.
As of September 30, 2021,March 31, 2022, the Company was in compliance with all financial covenants.
The obligations under the Credit Agreement are secured by substantially all of our subsidiaries' assets and are guaranteed by the Company and its subsidiaries, other than the borrowers.
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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
We do not hold or issue financial instruments for trading purposes. We conduct all of our business in U.S. currency and therefore do not have any material direct foreign currency risk. We do have exposure to changes in interest rates with respect to the borrowings under our senior secured credit facility, which bear interest at a variable rate based on LIBOR.SOFR. For example, if the interest rate on our borrowings increased 100 basis points (1%) from the credit facility floor of 1.0%, our annual interest expense would increase by approximately $0.5$0.2 million.
While we currently hold our excess cash in an operating account, in the future we may invest all or a portion of our excess cash in short-term investments, including money market accounts, where returns may reflect current interest rates. As a result, market interest rate changes may impact our interest expense and interest income. This impact, if applicable, will depend on variables such as the magnitude of interest rate changes and the level of our borrowings under our credit facility or excess cash balances.
ITEM 4. DISCLOSURE CONTROLS AND PROCEDURES
Evaluation of Disclosure Controls and Procedures
We maintain a system of disclosure controls and procedures that are designed to ensure that information required to be disclosed in the Company’s reports under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to management, including our Chief Executive Officer and the Chief Accounting Officer, as appropriate, to allow timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives. Our disclosure controls and procedures have been designed to meet reasonable assurance standards. Additionally, in designing disclosure controls and procedures, our management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible disclosure controls and procedures. The design of any disclosure controls and procedures also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions.
Management, with the participation of our Chief Executive Officer and our Chief Accounting Officer, has evaluated the effectiveness of our disclosure controls and procedures, as defined in Rule 13a-15(e) under the Exchange Act, as of the fiscal quarter covered by this Quarterly Report on Form 10-Q. Based on that evaluation, our Chief Executive Officer and Chief Accounting Officer concluded that our disclosure controls and procedures were functioning effectively at the reasonable assurance level as of September 30, 2021.March 31, 2022.
Changes in Internal Control over Financial Reporting
There was no change in our internal control over financial reporting during the quarter ended September 30, 2021,March 31, 2022, that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
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PART II. OTHER INFORMATION
ITEM 1. LEGAL PROCEEDINGS
We are involved in various legal proceedings that arise from our normal business operations. These actions generally derive from our student loan recovery services, and generally assert claims for violations of the Fair Debt Collection Practices Act or similar federal and state consumer credit laws. While litigation is inherently unpredictable, we believe that none of these legal proceedings, individually or collectively, will have a material adverse effect on our financial condition or our results of operations.
ITEM 1A. RISK FACTORS
Our business, financial condition, results of operations and liquidity are subject to various risks and uncertainties, including those described below, and as a result, the trading price of our common stock could decline.
Risks Related to Our Business
The novel coronavirus (COVID-19) pandemic has had and may continue to have a material adverse impact on our business, results of operations and financial condition, as well as on the operations and financial performance of many of our customers. We are unable to predict the extent to which the prolonged duration of COVID-19 pandemic with theas well as any new coronavirus variants, and associated impacts will continue to adversely impact our business, results of operations, and financial condition.
Our business and the businesses of our customers have been and may continue to be materially and adversely affected by the impact of the COVID-19 pandemic that has caused, and may continue to cause, the global slowdown in economic activity. Because the severity, magnitude and duration of the COVID-19 pandemic and its economic consequences are uncertain, rapidly changing and difficult to predict, the COVID-19 pandemic’s impact on our operations and financial performance, as well as its impact on our ability to successfully execute our business strategies and initiatives, remains uncertain and difficult to predict. Further, the ultimate impact of the COVID-19 pandemic on our operations and financial performance depends on many factors that are not within our control, including, but not limited to: governmental and business actions that have been and continue to be taken in response to the pandemic; the impact of the COVID-19 pandemic and actions taken in response on global and regional economies and economic activity; the availability of federal, state or local funding programs; general economic uncertainty and financial market volatility; global economic conditions and levels of economic growth; and the pace of economic recovery when the COVID-19 pandemic subsides.
Given the economic hardships that may be faced by a large portion of the population as a result of the COVID-19 pandemic, certain of our customers had chosen and may continue to choose to delay the recovery, audit and auditcustomer care services that we provide, and additional customers may choose to similarly delay the audit and recovery services that we provide, either of which could have a material negative impact on our revenues and results of operations. For example, pursuant to the terms of the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) enacted in March 2020, the U.S. federal government initially suspended payments, ceased accruing interest, and stopped involuntary collections of payments (e.g., wage garnishments) for student loans owned by the Department of Education through September 30, 2020. The student loan relief was2020, with such suspension subsequently extended a few more times, with the latest announcement into August 2021 to further extend it to January 31, 2022. The continued delay to the services that we provided, as a result of the COVID-19 pandemic, resulted in our decision to either divest or not continue certain portions of our existingnon-healthcare recovery business. In addition, the COVID-19 pandemic has also had a negative impact on overall hospital utilization rates in the United States. This negative impact on overall hospital utilization rates has caused delays with the healthcare industry as a whole, which in turn has had a negative impact on our healthcare business. Any additional disruptions to the services that we provide to our customers as a result of the COVID-19 pandemic or otherwise could result in a negative impact on our revenues and results of operations.
Further, a prolonged period of generating lower cash flows from operations as a result of the COVID-19 pandemic could adversely affect our financial condition and the achievement of our strategic objectives. Conditions in the financial and credit markets may also limit the availability of funding or increase the cost of funding, which could adversely affect our business, financial position and results of operations. While we believe our financial projections are attainable, there can be no assurances that our financial results will be recognized in a timeframe necessary to meet our ongoing cash requirements.
If the COVID-19 pandemic continues for an extended period, it may continue to have a material negative impact on our revenues and financial condition.
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We typically face a long period to start up a new contract which may cause us to incur expenses before we receive revenues from new client relationships.
If we are successful in obtaining an engagement with a new client or a new contract with an existing client, we typically have a subsequent long implementation period in which the services are planned in detail and we integrate our technology, processes and resources with the client’s operations. If we enter into a contract with a new client, we typically will not receive revenues until implementation is completed and work under the contract actually begins, which can be a substantial period of time. Our clients may also experience delays in obtaining approvals or managing protests from unsuccessful bidders, or delays associated with technology or system implementations, such as the delays experienced with the implementation of our first RAC contract with CMS. We incur significant expenses associated with new contracts before we receive corresponding revenues under any such new contract, because we operate under a model in which we generally hire employees to provide services to a new client once a contract is signed and otherwise incur significant upfront implementation expenses. If we are not able to pay the upfront expenses for commencing new contracts out of cash from operations or availability of borrowings under our lending arrangements, we may be required to scale back our operations or alter our business plans to account for cash shortages, either of which could prevent us from earning future revenues under any such new client or contract engagements. Further, if we are not successful in maintaining contractual commitments after the expenses we incur during our typically long implementation cycle, our cash flows and results of operations could be adversely affected.
Downturns in domestic or global economic conditions and other macroeconomic factors could harm our business and results of operations.
Various macroeconomic factors influence our business and results of operations. These include overall healthcare spending in the U.S. and the volume of healthcare claims that we audit on behalf of our clients, which are both impacted by domestic and global economic conditions, rates of unemployment and similar factors, and changes in healthcare costs, governmental policies toward Medicare expenditures or the healthcare industry taken as a whole. Changes in the overall economy could lead to a reduction in overall recovery rates by our clients, which in turn could adversely affect our business, financial condition and results of operations. For example, our business and the businesses of our customers have been materially and adversely affected by the impact of the COVID-19 pandemic that has caused, and is expected to continue to cause, the global slowdown in economic activity, which has resulted in a significant negative impact on our financial condition and results of operations. Political tensions resulting in economic instability, such as due to military activity or civil hostilities among Russia and Ukraine and the related response, including sanctions or other restrictive actions, by the United States and/or other countries, or other similar events, may have an adverse impact on our business, financial condition, and results of operations.
We may not have sufficient cash flows from operations or availability of funds under our lending arrangements to fund our ongoing operations and our other liquidity needs, which could adversely affect our business and financial condition.
Our ability to fund our business plans, capital expenditures and to fund our other liquidity needs depends on our financial and operating performance, which is subject to prevailing economic and competitive conditions and to certain financial, business and other factors beyond our control and the availability of borrowings under our existing lending facility. We cannot make assurances that we will maintain a level of cash flows from operating activities sufficient to permit us to fund our ongoing and planned business operations and to fund our other liquidity needs. The recent COVID-19 pandemic has led certain of our customers to delay the recovery and audit services that we provide as a result of the economic hardships that may be faced by a large portion of the population, which may have a material negative impact on our cash flow from operations. If we are required to obtain borrowings to fund our ongoing or future business operations, there can be no assurance that we will be successful in obtaining such borrowings or upon terms that are acceptable to us. While we believe our financial projections are attainable, there can be no assurances that our financial results will be recognized in a timeframe necessary to meet our ongoing cash requirements. If our cash flows and capital resources are insufficient to fund our planned business operations or to fund our other liquidity needs, we may be forced to reduce or delay capital expenditures, alter our business plans, curtail the services we provide to our current or future clients, sell assets or operations, seek additional capital or restructure or refinance our indebtedness, any of which could have an adverse effect on our financial condition and results of operations.
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Revenues generated from a limited number of our largest clients represent a substantial majority of our revenues. Any termination of or deterioration in our relationship with any of our significant clients would result in a decline in our revenues.
We derive a substantial portion of our revenues from a limited number of our largest clients. All of our contracts with our significant clients are subject to periodic renewal and re-bidding processes and allow our clients to unilaterally change the amount of work available to us. If we lose one of these clients or if the terms of our relationships with any of these clients become less favorable to us, our revenues would decline, which would harm our business, financial condition and results of operations.
Many of our contracts with our clients are not exclusive and do not commit our clients to provide specified volumes of business. In addition, the terms of these contracts may be changed unilaterally and on short notice by our clients. As a consequence, there is no assurance that we will be able to maintain our revenues and operating results.
Many of our existing contracts enable our clients to terminate their contractual relationship with us at any time without penalty, potentially leading to loss of business or renegotiation of terms. Further, most of our contracts allow our clients to unilaterally change the amount of work available to us or the payment terms at any given time. In addition, many of our contracts are not exclusive, with our clients retaining multiple service providers with whom we must continue to compete for additional work. Therefore, despite our contractual relationships with our clients, our contracts do not provide assurance that we will generate a minimum amount of revenues or that we will receive a specific volume of work. For example, in March 2020, CMS paused medical review activities under our two RAC contracts related to the COVID-19 pandemic, which were later resumed in August 2020. This pause in medical review activities under our RAC contracts had a negative impact on our 2020 and 2021 results of operations. If any of our clients modify terms of service, including the success fees we are able to earn, or any of these clients establish more favorable relationships with our competitors, our future revenues may be adversely affected.
We may not be able to manage our potential growth effectively and our results of operations could be negatively affected.
We believe our RAC contracts, MSP contract, and other commercial healthcare contracts continue to provide the opportunity for growth in our business. However, our focus on growth and the expansion of our healthcare and other businesses may place additional demands on our management, operations and financial resources and will require us to incur additional expenses. We cannot be sure that we will be able to manage our performance under any significant new contracts effectively. In order to successfully perform under any significant new contracts, our expenses will increase to recruit, train and manage additional qualified employees and subcontractors and to expand and enhance our administrative infrastructure and continue to improve our management, financial and information systems and controls. If we cannot manage our growth effectively, our expenses may increase, and our results of operations could be negatively affected.
We face significant competition in connection with obtaining, retaining and performing under our client contracts, and an inability to compete effectively in the future could harm our relationships with our clients, which would impact our ability to maintain our revenues and operating results.
We operate in highly competitive markets and face significant competition from other companies in providing our services and sourcing new customer contracts. Accordingly, maintaining high levels of service under our contracts, and doing so in a cost-effective manner, are important factors in our ability to maintain and grow our revenues and net income and the failure to achieve these objectives could harm our business, financial condition and results of operations. Some of our current and potential competitors in the markets in which we operate may have greater financial, marketing, technological or other resources than we do. The ability of any of our competitors and potential competitors to adopt new and effective technology to better serve our markets may allow them to gain market strength. Increasing levels of competition in the future could result in lower fees, lower volumes of contracted services or higher costs for resources. Any inability to compete effectively in the markets that we serve could adversely affect our business, financial condition and results of operations.
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Our ability to derive revenues under our current healthcare contracts will depend in part on the number and types of potentially improper claims that we are allowed to audit or otherwise pursue by our clients, and our results of operations may be harmed if the scope of claims that we are allowed to pursue and be compensated for is limited.
Our revenues under our current healthcare contracts depend in part on the number and types of potentially improper claims that we are allowed to audit or otherwise pursue on behalf of our clients. For example, under CMS’s Medicare recovery audit program, RAC contractors have not been permitted to seek the recovery of an improper claim unless that particular type of claim has been pre-approved by CMS to ensure compliance with applicable Medicare payment policies, as well as national and local coverage determinations. As work under the first RAC contract progressed, CMS placed increasing restrictions on the scope of audits permitted by RAC contractors and these restrictions have not been relaxed under our current RAC contracts. Accordingly, the long-term growth of revenues we derive under our two existing RAC contracts, or any additional contracts we may enter into with CMS, will depend on the scope of improper claims that CMS allows us to pursue and our ability to successfully identify improper claims within the permitted scope.
In addition, our commercial healthcare clients also have the ability to unilaterally restrict or expand the type and volume of claims we are allowed to audit or otherwise provide services. Any future limitations on the type or volume of claims that we are permitted to audit or otherwise review on behalf of our clients in the healthcare market could have a material negative impact on our business, financial condition and results of operations.
The U.S. federal government accounts for a significant portion of our revenues, and any loss of business from, or change in our relationship with the U.S. federal government would result in a significant decrease in our revenues and operating results.
We have historically derived and are likely to continue to derive a significant portion of our revenues from the U.S. federal government. We currently hold four contracts with agencies of the U.S. federal government within our healthcare business. The continuation and exercise of renewal options on our U.S. federal government contracts and any new U.S. federal government contracts are, among other things, contingent upon succeeding within competitive bidding processes, changes in federal government spending, the availability of adequate funding for the applicable federal government agency, or other regulatory changes, such as the pause in activities under our RAC contracts in 2020 as a result of the COVID-19 pandemic, could adversely affect our financial performance. The loss of business from the U.S. federal government, or significant policy changes or financial pressures within the agencies of the U.S. federal government that we serve would result in a significant decrease in our revenues, which would adversely affect our business, financial condition and results of operations.
Our indebtedness could adversely affect our business and financial condition and reduce the funds available to us for other purposes, and our failure to comply with the covenants contained in our Credit Agreement could result in an event of default that could adversely affect our results of operations.
Our ability to make scheduled payments under our Credit Agreement and to fund our other liquidity needs depends on our financial and operating performance, which is subject to prevailing economic and competitive conditions and to certain financial, business and other factors beyond our control, such as the recent global economic downturn as the result of the COVID-19 pandemic. We cannot make assurances that we will maintain a level of cash flows from operating activities sufficient to permit us to pay the principal and interest on our indebtedness and to fund our other liquidity needs. If our cash flows and capital resources are insufficient to fund our debt service obligations and allow us to maintain compliance with the covenants under our Credit Agreement or to fund our other liquidity needs, we may be forced to reduce or delay capital expenditures, alter our business plans, curtail the services we provide to our current or future clients, sell assets or operations, seek additional capital or restructure or refinance our indebtedness. We cannot ensure that we would be able to take any of these actions, that these actions would be successful and permit us to meet our scheduled debt service obligations or that these actions would be permitted under the terms of our existing or future debt agreements, including our Credit Agreement with ECMC.MUFG Union Bank. If we cannot make scheduled payments on our debt, we will be in default and, as a result, our debt holders could declare all outstanding principal and interest to be due and payable, and foreclose against the assets securing our borrowings and we could be forced into bankruptcy or liquidation.
Our Credit Agreement contains, and any agreements to refinance our debt likely will contain, certain financial and restrictive covenants that limit our ability to incur additional debt, including to finance future operations or other capital needs, and to engage in other activities that we may believe are in our long-term best interests, including to dispose of or acquire assets. Our failure to comply with these covenants may result in an event of default, which, if not cured or waived, could accelerate the maturity of our indebtedness or result in modifications to our credit terms. If our indebtedness is accelerated, we may not have sufficient cash resources to satisfy our debt obligations and we may not be able to continue our operations as planned.
We typically face a long period to start up a new contract which may cause us to incur expenses before we receive revenues from new client relationships.
If we are successful in obtaining an engagement with a new client or a new contract with an existing client, we typically have a subsequent long implementation period in which the services are planned in detail and we integrate our technology, processes and resources with the client’s operations. If we enter into a contract with a new client, we typically will not receive revenues until implementation is completed and work under the contract actually begins, which can be a substantial period of time. Our clients may also experience delays in obtaining approvals or managing protests from unsuccessful bidders, such as the lengthy protests regarding the most recent contract procurement from the Department of Education, or delays associated with technology or system implementations, such as the delays experienced with the implementation of our first RAC contract with CMS. We incur significant expenses associated with new contracts before we receive corresponding revenues under any such new contract, because we operate under a model in which we generally hire employees to provide services to a new client once a contract is signed and otherwise incur significant upfront implementation expenses. If we are not able to pay the upfront expenses for commencing new contracts out of cash from operations or availability of borrowings under our lending arrangements, we may be required to scale back our operations or alter our business plans to account for cash shortages, either of which could prevent us from earning future revenues under any such new client or contract engagements. Further, if we are not successful in maintaining contractual commitments after the expenses we incur during our typically long implementation cycle, our cash flows and results of operations could be adversely affected.
Downturns in domestic or global economic conditions and other macroeconomic factors could harm our business and results of operations.
Various macroeconomic factors influence our business and results of operations. These include the volume of student loan originations in the United States, together with tuition costs and student enrollment rates, the default rate of student loan borrowers, which is impacted by domestic and global economic conditions, rates of unemployment and similar factors, and the growth in Medicare expenditures or claims made to private healthcare providers resulting from changes in healthcare costs or the healthcare industry taken as a whole. Changes in the overall economy could lead to a reduction in overall recovery rates by our clients, which in turn could adversely affect our business, financial condition and results of operations. For example, our business and the businesses of our customers have been materially and adversely affected by the impact of the COVID-19 pandemic that has caused, and is expected to continue to cause, the global slowdown in economic activity, which has resulted in a significant negative impact on our financial condition and results of operations.
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We may not have sufficient cash flows from operations or availability of funds under our lending arrangements to fund our ongoing operations and our other liquidity needs, which could adversely affect our business and financial condition.
Our ability to fund our business plans, capital expenditures and to fund our other liquidity needs depends on our financial and operating performance, which is subject to prevailing economic and competitive conditions and to certain financial, business and other factors beyond our control and the availability of borrowings under our existing lending facility. We no longer have any remaining borrowing capacity under our existing Credit Agreement. As a result, we cannot make assurances that we will maintain a level of cash flows from operating activities sufficient to permit us to fund our ongoing and planned business operations and to fund our other liquidity needs. The recent COVID-19 pandemic has led certain of our customers to delay the recovery and audit services that we provide as a result of the economic hardships that may be faced by a large portion of the population, which may have a material negative impact on our cash flow from operations. If we are required to obtain additional borrowings to fund our ongoing or future business operations, there can be no assurance that we will be successful in obtaining such additional borrowings or upon terms that are acceptable to us. While we believe our financial projections are attainable, there can be no assurances that our financial results will be recognized in a timeframe necessary to meet our ongoing cash requirements. If our cash flows and capital resources are insufficient to fund our planned business operations or to fund our other liquidity needs, we may be forced to reduce or delay capital expenditures, alter our business plans, curtail the services we provide to our current or future clients, sell assets or operations, seek additional capital or restructure or refinance our indebtedness, any of which could have an adverse effect on our financial condition and results of operations.
The growth of our healthcare business will require us to hire and retain employees with specialized skills and failure to do so could harm our ability to grow our business.
The growth of our healthcare business will depend in part on our ability to recruit, train and manage additional qualified employees. Our healthcare operations require us to hire registered nurses and experts in Medicare coding as well as other professionals with healthcare expertise. Finding, attracting, and retaining employees with these skills is a critical component of providing our existing healthcare services and growth within our overall healthcare business, and our inability to staff these operations appropriately represents a risk to our healthcare service offering and associated revenues. An inability to hire qualified personnel, particularly to serve our healthcare clients, may restrain the growth of our business.
Revenues generated from our largest clients represented a substantial majority of our revenues for the year ended December 31, 2020. Any termination of or deterioration in our relationship with any of our significant clients would result in a decline in our revenues.
We derive a substantial portion of our revenues from a limited number of clients. All of our contracts with our significant clients are subject to periodic renewal and re-bidding processes and if we lose one of these clients or if the terms of our relationships with any of these clients become less favorable to us, our revenues would decline, which would harm our business, financial condition and results of operations.
Many of our contracts with our clients are not exclusive and do not commit our clients to provide specified volumes of business. In addition, the terms of these contracts may be changed unilaterally and on short notice by our clients. As a consequence, there is no assurance that we will be able to maintain our revenues and operating results.
Many of our existing contracts enable our clients to terminate their contractual relationship with us at any time without penalty, potentially leading to loss of business or renegotiation of terms. Further, most of our contracts allow our clients to unilaterally change the amount of work available to us or the payment terms at any given time. In addition, many of our contracts are not exclusive, with our clients retaining multiple service providers with whom we must continue to compete for additional work. Therefore, despite our contractual relationships with our clients, our contracts do not provide assurance that we will generate a minimum amount of revenues or that we will receive a specific volume of work. For example, in March 2020, our GA clients significantly reduced placement volumes due to the COVID-19 pandemic, and as a result, we expect our 2021 revenues from these clients will be significantly reduced. If any of our clients modify terms of service, including the success fees we are able to earn, or any of these clients establish more favorable relationships with our competitors, our future revenues may be adversely affected.
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We may not be able to manage our potential growth effectively and our results of operations could be negatively affected.
Our RAC contracts, MSP contract, and other commercial healthcare contracts continue to provide the opportunity for growth in our healthcare business. However, our focus on growth and the expansion of our healthcare and other businesses may place additional demands on our management, operations and financial resources, and will require us to incur additional expenses. We cannot be sure that we will be able to manage our performance under any significant new contracts effectively. In order to successfully perform under any significant new contracts, our expenses will increase to recruit, train and manage additional qualified employees and subcontractors and to expand and enhance our administrative infrastructure and continue to improve our management, financial and information systems and controls. If we cannot manage our growth effectively, our expenses may increase, and our results of operations could be negatively affected.
We face significant competition in connection with obtaining, retaining and performing under our client contracts, and an inability to compete effectively in the future could harm our relationships with our clients, which would impact our ability to maintain our revenues and operating results.
We operate in highly competitive markets and in providing our services to the healthcare and recovery markets, we face increasing competition from many other companies. Accordingly, maintaining high levels of audit and recovery performance, and doing so in a cost-effective manner, are important factors in our ability to maintain and grow our revenues and net income and the failure to achieve these objectives could harm our business, financial condition and results of operations. Some of our current and potential competitors in the markets in which we operate may have greater financial, marketing, technological or other resources than we do. The ability of any of our competitors and potential competitors to adopt new and effective technology to better serve our markets may allow them to gain market strength. Increasing levels of competition in the future could result in lower fees, lower volumes of contracted services or higher costs for resources. Any inability to compete effectively in the markets that we serve could adversely affect our business, financial condition and results of operations.
Our ability to derive revenues under our current RAC contracts will depend in part on the number and types of potentially improper claims that we are allowed to pursue by CMS, and our results of operations may be harmed if the scope of claims that we are allowed to pursue and be compensated for is limited.
Under CMS’s Medicare recovery audit program, RAC contractors have not been permitted to seek the recovery of an improper claim unless that particular type of claim has been pre-approved by CMS to ensure compliance with applicable Medicare payment policies, as well as national and local coverage determinations. As work under the first RAC contract progressed, CMS placed increasing restrictions on the scope of audits permitted by RAC contractors and these restrictions have not been relaxed under our current RAC contracts. Accordingly, the long-term growth of the revenues we derive under our two newly awarded RAC contracts will depend on the scope of improper claims that CMS allows us to pursue and our ability to successfully identify improper claims within the permitted scope. Revenues from our RAC contracts with CMS during the year ended December 31, 2020 were $8.6 million.
In particular, under our first RAC contracts, CMS implemented rules that prevent RAC contractors from being able to review and audit (i) whether inpatient care delivered to patients with hospital stays lasting less than two midnights was medically necessary and therefore deserving of the higher reimbursement levels under Medicare Part A or (ii) whether inpatient treatment was medically necessary for admissions spanning more than two midnights. In connection with these restrictions, hospitals could not bill CMS for outpatient services on hospital stays lasting less than two midnights during such period. Fees associated with recoveries initiated by us based upon improper claims for inpatient reimbursement of these short stays had represented a substantial portion of the revenues we had earned under our prior RAC contract. The continued suspension of this type of review activity had a material adverse effect on our healthcare revenues and operating results at that time.
The U.S. federal government accounted for a significant portion of our historical revenues, and the decision to let go of certain of our recovery contracts with the U.S. federal government may result in a significant decrease in our revenues and operating results.
We have historically derived a significant portion of our revenues from the U.S. federal government. For 2020 and 2019, revenues under contracts with the U.S. federal government accounted for approximately 49% and 36%, respectively, of our total revenues. In March, 2021, we announced that while we will continue to fulfill our current recovery contracts, we do not plan to renew or restart existing contracts, nor pursue new non-healthcare recovery opportunities, which includes our recovery contracts with the U.S. federal government.
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The loss of business from the U.S. federal governmentmay result in a significant decrease in our revenues, which would adversely affect our business, financial condition and results of operations.
Our results of operations may fluctuate on a quarterly or annual basis and cause volatility in the price of our stock.
Our revenues and operating results could vary significantly from period-to-period and may fail to match our past performance because of a variety of factors, some of which are outside of our control. Any of these factors could cause the price of our common stock to fluctuate. Factors that could contribute to the variability of our operating results include, but are not limited to, the following:
• the schedules of government agencies for awarding contracts;
• our ability to maintain contractual commitments after the expenses we incur during our typically long implementation cycle for new customer contracts;
• our ability to successfully identify improper Medicare claims and the number and type of potentially improper claims that CMS authorizes us to pursue under our RAC contact;
• our ability to continue to generate revenues under our private healthcare contracts;
• the loss or gain of significant clients or changes in the contingency fee rates or other significant terms of our business arrangements with our significant clients;
• technological and operational issues that may affect our clients and regulatory changes in the markets we service; and
• general industry and macroeconomic conditions.

A failure of our operating systems or technology infrastructure, or those of our third-party vendors and subcontractors, could disrupt the operation of our business.
A failure of our operating systems or technology infrastructure, or those of our third-party vendors and subcontractors, could disrupt our operations. Our operating systems and technology infrastructure are susceptible to damage or interruption from various causes, including acts of God and other natural disasters, power losses, computer systems failures, Internet and telecommunications or data network failures, global health crises, operator error, computer viruses, losses of and corruption of data and similar events. The occurrence of any of these events could result in interruptions, delays or cessations in service to our clients, reduce the attractiveness of our recovery services to current or potential clients and adversely impact our financial condition and results of operations. While we have backup systems in many of our operating facilities, an extended outage of utility or network services may harm our ability to operate our business. Further, the situations we plan for and the amount of insurance coverage we maintain for losses as result of failures of our operating systems and infrastructure may not be adequate in any particular case.
If our security measures are breached or fail and unauthorized access is obtained to our clients’ confidential data, our services may be perceived as insecure, the attractiveness of our services to current or potential clients may be reduced, and we may incur significant liabilities.
Our services involve the storage and transmission of confidential information relating to our clients and their customers, including health, financial, credit, payment and other personal or confidential information. Although our data security procedures are designed to protect against unauthorized access to confidential information, our computer systems, software and networks may be vulnerable to unauthorized access and disclosure of our clients’ confidential information. Further, we may not effectively adapt our security measures to evolving security risks, address the security and privacy concerns of existing or potential clients as they change over time, or be compliant with federal, state, and local laws and regulations with respect to securing confidential information. Unauthorized access to confidential information relating to our clients and their customers could lead to reputational damage which could deter our clients and potential clients from selecting our services, or result in termination of contracts with those clients affected by any such breach, regulatory action, and claims against us.
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Our business is increasingly dependent on critical, complex, and interdependent information technology (IT) systems, including internet-based systems, some of which are managed or hosted by third parties, to support business processes as well as internal and external communications. The size and complexity of our IT systems make us potentially vulnerable to IT system breakdowns, malicious intrusion, and computer viruses, which may result in the impairment of our ability to operate our business effectively. In addition, having a significant portion of our employees work remotely due to the COVID-19 pandemic can strain our information technology infrastructure, which may affect our ability to operate effectively, may make us more susceptible to communications disruptions, and expose us to greater cybersecurity risks.
In the event of any unauthorized access to personal or other confidential information, we may be required to expend significant resources to investigate and remediate vulnerabilities in our security procedures, and we may be subject to fines, penalties, litigation costs, and financial losses that are either not insured against or not fully covered through any insurance maintained by us. If one or more of such failures in our security and privacy measures were to occur, our business, financial condition and results of operations could suffer.
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The growth of our healthcare business will require us to hire and retain employees with specialized skills and failure to do so could harm our ability to grow our business.
The growth of our healthcare business will depend in part on our ability to recruit, train and manage additional qualified employees. Our healthcare-related operations require us to hire registered nurses and experts in Medicare coding. Finding, attracting and retaining employees with these skills is a critical component of providing our healthcare-related recovery and audit services, and our inability to staff these operations appropriately represents a risk to our healthcare service offering and associated revenues. An inability to hire qualified personnel, particularly to serve our healthcare clients, may restrain the growth of our business.
If our software vendors or utility and network providers fail to deliver or perform as expected our business operations could be adversely affected.
Our recovery services depend in part on third-party providers, including software vendors and utility and network providers. Our ability to service our clients depends on these third-party providers meeting our expectations and contractual obligations in a timely and effective manner. Our business could be materially and adversely affected, and we might incur significant additional liabilities, if the services provided by these third-party providers do not meet our expectations or if they terminate or refuse to renew their relationships with us on similar contractual terms.
Litigation may result in substantial costs of defense, damages or settlement, any of which could subject us to significant costs and expenses.
We are party to lawsuits in the normal course of business, particularly in connection with our student loan recovery services. For example, we are regularly subject to claims that we have violated the guidelines and procedures that must be followed under federal and state laws in communicating with consumer debtors. We may not ultimately prevail or otherwise be able to satisfactorily resolve any pending or future litigation, which may result in substantial costs of defense, damages or settlement. In the future, we may be required to alter our business practices or pay substantial damages or settlement costs as a result of litigation proceedings, which could adversely affect our business operations and results of operations.
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If we are unable to adequately protect our proprietary technology, our competitive position could be harmed, or we could be required to incur significant costs to enforce our rights.
The success of our business depends in part upon our proprietary technology platform. We rely on a combination of copyright, patent, trademark, and trade secret laws, as well as on confidentiality procedures and non-compete agreements, to establish and protect our proprietary technology rights. The steps we have taken to deter misappropriation of our proprietary technology may be insufficient to protect our proprietary information. In particular, we may not be able to protect our trade secrets, know-how and other proprietary information adequately. Although we use reasonable efforts to protect this proprietary information and technology, our employees, consultants and other parties may unintentionally or willfully disclose our information or technology to competitors. Enforcing a claim that a third party illegally obtained and is using any of our proprietary information or technology is expensive and time consuming, and the outcome is unpredictable. We rely, in part, on nondisclosure, confidentiality and invention assignment agreements with our employees, consultants and other parties to protect our trade secrets, know-how and other intellectual property and proprietary information. These agreements may not be self-executing, or they may be breached, and we may not have adequate remedies for such breach. Moreover, third parties may independently develop similar or equivalent proprietary information or otherwise gain access to our trade secrets, know-how and other proprietary information. Any infringement, misappropriation or other violation of our patents, trademarks, copyrights, trade secrets, or other intellectual property rights could adversely affect any competitive advantage we currently derive or may derive from our proprietary technology platform and we may incur significant costs associated with litigation that may be necessary to enforce our intellectual property rights.
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Claims by others that we infringe their intellectual property could force us to incur significant costs or revise the way we conduct our business.
Our competitors protect their proprietary rights by means of patents, trade secrets, copyrights, trademarks and other intellectual property. Any party asserting that we infringe, misappropriate or violate their intellectual property rights may force us to defend ourselves, and potentially our clients, against the alleged claim. These claims and any resulting lawsuit, if successful, could be time-consuming and expensive to defend, subject us to significant liability for damages or invalidation of our proprietary rights, prevent us from operating all or a portion of our business or force us to redesign our services or technology platform or cause an interruption or cessation of our business operations, any of which could adversely affect our business and operating results. In addition, any litigation relating to the infringement of intellectual property rights could harm our relationships with current and prospective clients. The risk of such claims and lawsuits could increase if we increase the size and scope of our services in our existing markets or expand into new markets.
Risks Related to Regulations and Legislation
Future legislative or regulatory changes affecting the markets in which we operate could impair our business and operations.
Two of the principalThe markets in which we provideoperate are highly regulated, and any future changes in the regulatory landscape could have a material effect on our recoverybusiness and audit services, federal and state receivables andfinancial condition. For example, the Medicare program, areis a subject of significant legislative and regulatory focus, and we cannot anticipate how future changes in government policy may affect our business and operations. For example, Student Aid and Fiscal Responsibility Act, (SAFRA) significantly changed the structure of the government-supported student loan market by assigning responsibility for all new government-supported student loan originations to the Department of Education, rather than originations by private institutions and backed by one of the remaining government-supported GAs. Further, the Department of Education’s decision to cancel the current procurement in its entirety in 2018, terminated our contract award, which has significantly reduced our revenues in the student loan market. Lastly, the continued suspension of the type of review activity we are allowed to conduct under our contracts with CMS has resulted in limitation on our healthcare revenues and operating results. Any future changes in the legislation and regulations that govern these markets, may require us to adapt our business to the new circumstances and we may be unable to do so in a manner that does not adversely affect our business and operations.
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Failure to achieve and maintain effective internal controls in accordance with Section 404 of Sarbanes-Oxley would impair our ability to produce accurate and reliable financial statements, which would harm our stock price.
As a public company, we are subject to the reporting requirements of the Securities Exchange Act of 1934, or the Exchange Act, the Sarbanes-Oxley Act of 2002, or the Sarbanes-Oxley Act, the Dodd-Frank Act and other applicable securities rules and regulations. In particular, we are subject to reporting obligations under Section 404 of the Sarbanes-Oxley Act that require us to include a management report on our internal control over financial reporting in our annual report, which contains management’s assessment of the effectiveness of our internal control over financial reporting. In addition, commencing in fiscal year 2022,2021, we will bewere required to adhere to the auditor attestation requirements with respect to the to the effectiveness of our internal control over financial reporting under Section 404 of the Sarbanes-Oxley Act.Compliance with such auditor attestation requirements will resulthas resulted in significant increases in both the time devoted to and the expenses incurred in connection with our financial reporting obligations. Our management may conclude that our internal control over our financial reporting is not effective. If we fail to timely achieve and maintain the adequacy of our internal control over financial reporting, we may not be able to produce reliable financial reports or help prevent fraud. Our failure to achieve and maintain effective internal control over financial reporting could prevent us from filing our periodic reports on a timely basis, which could result in the loss of investor confidence in the reliability of our financial statements, harm our business and negatively impact the trading price of our common stock.
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We are subject to extensive regulations regarding the use and disclosure of confidential personal information and failure to comply with these regulations could cause us to incur liabilities and expenses.
We are subject to a wide array of federal and state laws and regulations regarding the use and disclosure of confidential personal information and security. For example, the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended, and related state laws subject us to substantial restrictions and requirements with respect to the use and disclosure of the personal health information that we obtain in connection with our contracts with CMS and we must establish administrative, physical and technical safeguards to protect the confidentiality of this information. Similar protections extend to the type of personal financial and other information we acquire from our student loan, state tax and federal receivables clients. We are required to notify affected individuals and government agencies of data security breaches involving protected health and certain personally identifiable information. These laws and regulations also require that we develop, implement and maintain written, comprehensive information security programs containing safeguards that are appropriate to protect personally identifiable information or health information against unauthorized access, misuse, destruction or modification. Federal law generally does not preempt state law in the area of protection of personal information, and as a result we must also comply with state laws and regulations. Regulation of privacy, data use and security require that we incur significant expenses, which could increase in the future as a result of additional regulations, all of which adversely affects our results of operations. Failure to comply with these laws and regulations can result in penalties and in some cases expose us to civil lawsuits.
Our student loan recovery business is subject to extensive regulation and consumer protection laws and our failure to comply with these regulations and laws may subject us to liability and result in significant costs.
Our student loan recovery business is subject to regulation and oversight by various state and federal agencies, particularly in the area of consumer protection. The Fair Debt Collection Practices Act (FDCPA), and related state laws provide specific guidelines that we must follow in communicating with holders of student loans and regulates the manner in which we can recover defaulted student loans. Some state attorney generals have been active in this area of consumer protection regulation. We are subject, and may be subject in the future, to inquiries and audits from state and federal regulators, as well as frequent litigation from private plaintiffs regarding compliance under the FDCPA and related state regulations. We are also subject to the Fair Credit Reporting Act (FCRA), which regulates consumer credit reporting and may impose liability on us to the extent adverse credit information reported to a credit bureau is false or inaccurate. Our compliance with the FDCPA, FCRA and other federal and state regulations that affect our student loan recovery business may result in significant costs, including litigation costs. We are also subject to regulations promulgated by the United States Consumer Financial Protection Bureau (CFPB), which, among other things, establishes regulations regarding consumer financial protection laws. In addition, the CFPB has investigatory and enforcement authority with respect to whether persons are engaged in unlawful acts or practices in connection with the collection of consumer debts. Due to the COVID-19 pandemic, the Department
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Risks Related to our Common Stock
The price of our common stock could be volatile, and you may not be able to sell your shares at or above the public offering price.
Since our initial public offering in August 2012, the price of our common stock, as reported by NASDAQ Global Select Market, has ranged from a low sales price of $0.54 on June 1, 2020 to a high sales price of $14.09 on March 4, 2013. The trading price of our common stock may be significantly affected by various factors, including: quarterly fluctuations in our operating results; the financial projections we may provide to the public, any changes in those projections or our failure to meet those projections; changes in investors’ and analysts’ perception of the business risks and conditions of our business; our ability to meet the earnings estimates and other performance expectations of financial analysts or investors; unfavorable commentary or downgrades of our stock by equity research analysts; changes in our capital structure, such as future issuances of debt or equity securities; our success or failure to obtain new contract awards; lawsuits threatened or filed against us; strategic actions by us or our competitors, such as acquisitions or restructurings; new legislation or regulatory actions; changes in our relationship with any of our significant clients; fluctuations in the stock prices of our peer companies or in stock markets in general; and general economic conditions.
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Our significant stockholders have the ability to influence significant corporate activities and our significant stockholders' interests may not coincide with yours.
Prescott Group Management, L.L.C., ECMC Group, Inc., Parthenon Capital Partners, First Light Asset Management, LLC, and Mill Road Capital Management LLC beneficially owned approximately 19.4%21.1%, 10.3%9.7%, 7.8%, 6.7%, and 4.7% of our common stock, respectively, as of September 30, 2021.March 31, 2022. As a result of their ownership, these significant stockholders have the ability to influence the outcome of matters submitted to a vote of stockholders and, through our board of directors, the ability to influence decision making with respect to our business direction and policies. Mill Road Capital Management LLC currently has a representative sitting on our Board of Directors. Prescott Group Management, L.L.C., ECMC Group, Inc., and Mill Road Capital Management LLCThese significant stockholders may have interests different from our other stockholders’ interests and may vote in a manner adverse to those interests. Matters over which these four significant stockholders can, directly or indirectly, exercise influence include:
• mergers and other business combination transactions, including proposed transactions that would result in our
stockholders receiving a premium price for their shares;
• other acquisitions or dispositions of businesses or assets;
• incurrence of indebtedness and the issuance of equity securities;
• repurchase of stock and payment of dividends; and
• the issuance of shares to management under our equity incentive plans.
In addition, even though Parthenon Capital Partners does not currently have a representative sitting on our Board of Directors, Parthenon Capital Partners does have a contractual right to designate a number of directors proportionate to its stock ownership if and when Parthenon owns greater than 10% of our common stock. Further, under our amended and restated certificate of incorporation, Parthenon Capital Partners does not have any obligation to present to us, and Parthenon Capital Partners may separately pursue, corporate opportunities of which it becomes aware, even if those opportunities are ones that we would have pursued if granted the opportunity.
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General Risks
We may undertake strategic transactions or other corporate restructuring that prove unsuccessful, strain or divert our resources and harm our results of operations and stock price.
We may consider strategic transactions or other corporate restructurings that could include the acquisition of other companies in our industry or in new markets, or the sale or divestiture of, or the wind down of existing portions of our business. We may not be able to successfully complete any such strategic transaction and, if completed, any such acquisition or divestiture may fail to achieve the intended financial results. We may not be able to successfully integrate any acquired businesses with our own and we may be unable to maintain our standards, controls and policies. Further, acquisitions may place additional constraints on our resources by diverting the attention of our management from other business concerns. Moreover, any acquisition may result in a potentially dilutive issuance of equity securities, the incurrence of additional debt, the amortization expenses related to intangible assets, and the potential impairment charges related to intangible assets or goodwill, all of which could adversely affect our results of operations and stock price. Further, despite any projected cost savings related to any proposed divestiture or wind down of any existing portion of our business, any such divestiture or wind down could result in an adverse effect on our revenues and results of operations.
Our business may be harmed if we lose members of our management team or other key employees.
We are highly dependent on members of our management team and other key employees and our future success depends in part on our ability to retain these people. Our inability to continue to attract and retain members of our management team and other key employees could adversely affect our business, financial condition and results of operations.
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Anti-takeover provisions contained in our certificate of incorporation and bylaws could impair a takeover attempt that our stockholders may find beneficial.
Our amended and restated certificate of incorporation and amended and restated bylaws contain provisions that could have the effect of rendering more difficult or discouraging an acquisition deemed undesirable by our board of directors. Our corporate governance documents include the following provisions: establishing a classified board of directors so that not all members of our board are elected at one time; providing that directors may be removed by stockholders only for cause; authorizing blank check preferred stock, which could be issued with voting, liquidation, dividend and other rights superior to our common stock; limiting the ability of our stockholders to call and bring business before special meetings and to take action by written consent in lieu of a meeting; limiting our ability to engage in certain business combinations with any “interested stockholder,” other than Parthenon Capital Partners, for a three-year period following the time that the stockholder became an interested stockholder; requiring advance notice of stockholder proposals for business to be conducted at meetings of our stockholders and for nominations of candidates for election to our board of directors; requiring a super majority vote for certain amendments to our amended and restated certificate of incorporation and amended and restated bylaws; and limiting the determination of the number of directors on our board of directors and the filling of vacancies or newly created seats on the board, to our board of directors then in office. These provisions, alone or together, could have the effect of delaying or deterring a change in control, could limit the opportunity for our stockholders to receive a premium for their shares of our common stock, and could also affect the price that some investors are willing to pay for our common stock.

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ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS
    None.
ITEM 3. DEFAULTS UPON SENIOR SECURITIES
    None.
ITEM 4. MINE SAFETY DISCLOSURES
    None.
ITEM 5. OTHER INFORMATION
    None.

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ITEM 6. EXHIBITS
(A) Exhibits:
Exhibit No.Description
31.1
31.2
32.1(1)
32.2(1)
101.INS(2)
XBRL Instance Document
101.SCH(2)
XBRL Taxonomy Extension Scheme
101.CAL(2)
XBRL Taxonomy Extension Calculation Linkbase
101.DEF(2)
XBRL Taxonomy Extension Definition Linkbase Document
101.LAB(2)
XBRL Taxonomy Extension Label Linkbase
101.PRE(2)
XBRL Taxonomy Extension Presentation Linkbase
(1)The material contained in Exhibit 32.1 and Exhibit 32.2 is not deemed “filed” with the Securities and Exchange Commission and is not to be incorporated by reference into any filing of the Company under the Securities Act of 1933 or the Securities Exchange Act of 1934, whether made before or after the date hereof and irrespective of any general incorporation language contained in such filing, except to the extent that the registrant specifically incorporates it by reference.

(2)In accordance with Rule 406T of Regulation S-T, the information furnished in these exhibits will not be deemed “filed” for purposes of Section 18 of the Exchange Act. Such exhibits will not be deemed to be incorporated by reference into any filing under the Securities Act or Exchange Act.
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SIGNATURES

    Pursuant to the requirement of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 PERFORMANT FINANCIAL CORPORATION
Date:November 12, 2021May 10, 2022  
 By: /s/ Lisa Im
  Lisa Im
 Chief Executive Officer (Principal Executive Officer)
 By: /s/ Ian Johnston
  Ian Johnston
  Vice President and Chief Accounting Officer
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