UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

________________________________________________

FORM 10-Q

________________________________________________

x	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended ~~September 30, 2020~~March 31, 2021

o	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission file number 001-38617

________________________________________________

frontdoor, inc.

(Exact name of registrant as specified in its charter)


Delaware		82-3871179
(State or other jurisdiction of incorporation or organization)		(IRS Employer Identification No.)

150 Peabody Place, Memphis, Tennessee 38103

(Address of principal executive offices) (Zip Code)

901-701-5000

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:


Title of Each Class	Trading Symbol	Name of Each Exchange on which Registered
Common stock, par value $0.01 per share	FTDR	The Nasdaq Stock Market LLC

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes x No o

Indicate by check mark whether the registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

Yes x No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.


Large accelerated filer x	Accelerated filer o	Non-accelerated filer o	Smaller reporting company o
			Emerging growth company o

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes o No x

The number of shares of the registrant’s common stock outstanding as of ~~October~~April 30, ~~2020: 85,446,800~~2021: 85,685,092 shares of common stock, par value $0.01 per share.

frontdoor, inc.

Quarterly Report on Form 10-Q

GLOSSARY OF TERMS AND SELECTED ABBREVIATIONS

In order to aid the reader, we have included certain terms and abbreviations used throughout this Quarterly Report on Form 10-Q below:



Term/Abbreviation	Definition
~~2019~~2020 Form 10-K	frontdoor, inc. Annual Report on Form 10-K for the year ended December 31, ~~2019~~2020
2026 Notes	6.750% senior notes in the aggregate principal amount of $350 million
AOCI	Accumulated other comprehensive income or loss
ASC	FASB Accounting Standards Codification
ASC ~~326~~	~~ASC Topic 326,~~ ~~Financial Instruments–Credit Losses~~
~~ASC~~ 740	ASC Topic 740, Income Taxes
ASU	FASB Accounting Standards Update
~~ASU 2016-13~~	~~ASU 2016-13,~~ ~~Financial Instruments–Credit Losses (Topic 326)~~
~~ASU 2018-15~~	~~ASU 2018-15,~~ ~~Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract~~
~~ASU 2020-04~~	~~ASU 2020-04,~~ ~~Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting~~
Credit Agreement	The agreements governing the Term Loan Facility and the Revolving Credit Facility
Credit Facilities	The Term Loan Facility together with the Revolving Credit Facility
Exchange Act	Securities Exchange Act of 1934, as amended
FASB	U.S. Financial Accounting Standards Board
HVAC	Heating, ventilation and air conditioning
Indenture	The indenture and supplemental indenture between ~~Frontdoor~~frontdoor, inc. and Wilmington Trust, National Association as trustee, that governs the 2026 Notes
IRS	Internal Revenue Service
~~LIBOR~~	~~London Inter-bank Offered Rate~~
Omnibus Plan	frontdoor, inc. 2018 Omnibus Incentive Plan
~~ServiceMaster~~ProConnect	~~ServiceMaster Global Holdings, Inc.~~Our membership-based home services business, which includes on-demand home services offerings, marketed under the American Home Shield ProConnect and HSA ProConnect brand names and other names
Revolving Credit Facility	$250 million revolving credit facility
SEC	U.S. Securities and Exchange Commission
Securities Act	Securities Act of 1933, as amended
Spin-off	~~Separation~~Terminix’s separation and distribution of the ownership and operations of the businesses operated under the American Home Shield, HSA, OneGuard and Landmark brand names ~~by ServiceMaster~~ into ~~a stand-alone publicly traded company,~~frontdoor, inc., which was completed on October 1, 2018
Streem	Streem, LLC, our technology business that uses augmented reality, computer vision and machine learning to provide services
Term Loan Facility	$650 million senior secured term loan facility
Terminix	Terminix Global Holdings, Inc. (formerly known as ServiceMaster Global Holdings, Inc.), a Delaware corporation, and its consolidated subsidiaries
U.S. or United States	United States of America
U.S. GAAP	Accounting principles generally accepted in the ~~U.S.~~United States of America

~~The following terms~~In this Quarterly Report on Form 10-Q, unless the context indicates otherwise, references to “Frontdoor,” “we,” “our,” or “us” refer to frontdoor, inc. and all of its subsidiaries. Frontdoor is a Delaware corporation with its principal executive offices in Memphis, Tennessee.

We hold various service marks, trademarks and trade names, such as frontdoor™, American Home Shield®, HSA™, OneGuard®, Landmark Home Warranty®, ProConnect™, Streem® and the Frontdoor logo. Solely for convenience, the service marks, trademarks and trade names referred to in this Quarterly Report on Form 10-Q are presented without the SM, ®, and TM symbols, but such references are not intended to indicate, in any way, that we will not assert, to the fullest extent under applicable law, our ~~trademarks: frontdoor~~^™~~, American Home Shield~~^®~~, HSA~~^TM~~, OneGuard~~^®~~, Landmark Home Warranty~~^®~~, ProConnect~~^TM~~, Streem~~^®rights or the rights of the applicable licensors to these service marks, trademarks and trade names. All service marks, trademarks and trade names appearing in this Quarterly Report on Form 10-Q are the ~~frontdoor logo.~~property of their respective owners.

Certain amounts presented in the tables in this report are subject to rounding adjustments and, as a result, the totals in such tables may not sum.

TABLE OF CONTENTS

	Page ‎No.
Part I. Financial Information

Item 1. Financial Statements (Unaudited)

Condensed Consolidated Statements of Operations and Comprehensive Income	3

Condensed Consolidated Statements of Financial Position	4

Condensed Consolidated Statements of Changes in (Deficit) Equity	5

Condensed Consolidated Statements of Cash Flows	6

Notes to Condensed Consolidated Financial Statements	7

Cautionary Statement Concerning Forward-Looking Statements	1716

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations	1918

Item 3. Quantitative and Qualitative Disclosures About Market Risk	3228

Item 4. Controls and Procedures	3228

Part II. Other Information

Item 1. Legal Proceedings	3329

Item 1A. Risk Factors	3329

Item 6. Exhibits	3430

Signature	3531

‎

PART I. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited)

(In millions, except per share data)



	Three Months Ended				Nine Months Ended				Three Months Ended
	September 30,				September 30,				March 31,
	2020		2019		2020		2019		2021		2020
Revenue	$	440	$	407	$	1,151	$	1,065	$	329	$	294
Cost of services rendered		225		201		572		526		181		147
Gross Profit		215		206		579		539		148		147
Selling and administrative expenses		129		104		358		297		118		105
Depreciation and amortization expense		7		6		25		18		9		8
Restructuring charges		0		0		4		—		1		3
Spin-off charges		0		0		—		1
Interest expense		14		16		43		47		13		15
Interest and net investment (income) loss		0		(2)		1		(5)
Interest and net investment income										0		(2)
Loss on extinguishment of debt										1		0
Income before Income Taxes		65		82		148		180		5		17
Provision for income taxes		16		21		37		46		1		4
Net Income	$	49	$	61	$	111	$	134	$	5	$	13
Other Comprehensive Income (Loss), Net of Income Taxes:
Net unrealized gain (loss) on derivative instruments		1		(3)		(15)		(16)		7		(15)
Other Comprehensive Income (Loss), Net of Income Taxes		1		(3)		(15)		(15)
Total Comprehensive Income	$	50	$	57	$	95	$	119
Total Comprehensive Income (Loss)									$	12	$	(2)
Earnings per Share:
Basic	$	0.57	$	0.72	$	1.30	$	1.59	$	0.06	$	0.15
Diluted	$	0.57	$	0.72	$	1.29	$	1.58	$	0.06	$	0.15
Weighted-average Common Shares Outstanding:
Basic		85.3		84.7		85.2		84.6		85.4		85.1
Diluted		85.6		84.9		85.5		84.8		86.0		85.4

See accompanying Notes to the unaudited Condensed Consolidated Financial Statements.

‎

Condensed Consolidated Statements of Financial Position (Unaudited)

(In millions, except share data)



	As of				As of
	September 30,		December 31,		March 31,		December 31,
	2020		2019		2021		2020
Assets:
Current Assets:
Cash and cash equivalents	$	551	$	428	$	538	$	597
Marketable securities		0		7
Receivables, less allowance of $2 in each period		10		11		4		5
Contract asset		47		0
Prepaid expenses and other assets		16		16		30		24
Total Current Assets		624		461		573		626
Other Assets:
Property and equipment, net		62		51		61		60
Goodwill		512		501		512		512
Intangible assets, net		173		191		167		170
Operating lease right-of-use assets		15		17		20		15
Deferred customer acquisition costs		18		18		20		19
Other assets		3		11		3		3
Total Assets	$	1,407	$	1,250	$	1,355	$	1,405
Liabilities and Shareholders' Equity:
Current Liabilities:
Accounts payable	$	69	$	48	$	66	$	55
Accrued liabilities:
Payroll and related expenses		24		17		19		23
Home service plan claims		95		66		85		90
Interest payable		3		9		3		9
Other		36		29		32		32
Deferred revenue		179		188		227		187
Current portion of long-term debt		7		7		7		7
Total Current Liabilities		412		364		439		403
Long-Term Debt		969		973		868		968
Other Long-Term Liabilities:
Deferred taxes		38		45		41		38
Operating lease liabilities		18		20		23		18
Other long-term obligations		40		27		30		40
Total Other Long-Term Liabilities		96		92		94		96
Commitments and Contingencies (Note 9)
Commitments and Contingencies (Note 8)
Shareholders' Equity:
Common stock, $0.01 par value; 2,000,000,000 shares authorized; 85,444,714 shares issued and outstanding at September 30, 2020 and 85,309,260 shares issued and outstanding at December 31, 2019		1		1
Common stock, $0.01 par value; 2,000,000,000 shares authorized; 85,680,630 shares issued and 85,679,700 shares outstanding at March 31, 2021 and 85,477,779 shares issued and outstanding at December 31, 2020						1		1
Additional paid-in capital		41		29		49		46
Accumulated deficit		(77)		(188)		(70)		(75)
Accumulated other comprehensive loss		(36)		(21)		(26)		(33)
Total Deficit		(71)		(179)		(46)		(61)
Total Liabilities and Shareholders' Equity	$	1,407	$	1,250	$	1,355	$	1,405

See accompanying Notes to the unaudited Condensed Consolidated Financial Statements.

Condensed Consolidated Statement of Changes in (Deficit) Equity (Unaudited)

(In millions)



	Three Months Ended				Nine Months Ended				Three Months Ended
	September 30,				September 30,				March 31,
	2020		2019		2020		2019		2021		2020
Common Stock
Balance at beginning of period	$	1	$	1	$	1	$	1	$	1	$	1
Balance at end of period		1		1		1		1		1		1
Additional Paid-in Capital
Balance at beginning of period		37		6		29		1		46		29
Issuance of common stock		—		—		1		—
Exercise of stock options										1		—
Taxes paid related to net share settlement of equity awards		—		—		(2)		—		(4)		(1)
Stock-based employee compensation		4		2		13		7		6		3
Balance at end of period		41		8		41		8		49		31
Accumulated Deficit
Balance at beginning of period		(126)		(263)		(188)		(336)		(75)		(188)
Net income		49		61		111		134		5		13
Balance at end of period		(77)		(202)		(77)		(202)		(70)		(174)
Accumulated Other Comprehensive Loss
Balance at beginning of period		(37)		(21)		(21)		(9)		(33)		(21)
Other comprehensive income (loss), net of tax		1		(3)		(15)		(15)		7		(15)
Balance at end of period		(36)		(25)		(36)		(25)		(26)		(36)
Total Deficit	$	(71)	$	(219)	$	(71)	$	(219)	$	(46)	$	(178)

See accompanying Notes to the unaudited Condensed Consolidated Financial Statements.

‎

Condensed Consolidated Statements of Cash Flows (Unaudited)

(In millions)



	Nine Months Ended				Three Months Ended
	September 30,				March 31,
	2020		2019		2021		2020
Cash and Cash Equivalents at Beginning of Period	$	428	$	296	$	597	$	428
Cash Flows from Operating Activities:
Net Income		111		134		5		13
Adjustments to reconcile net income to net cash provided from operating activities:
Depreciation and amortization expense		25		18		9		8
Deferred income tax provision		1		3
Stock-based compensation expense		13		7		6		3
Restructuring charges		4		0		1		3
Payments for restructuring charges		(3)		0		(1)		(3)
Spin-off charges		0		1
Payments for spin-off charges		0		(1)
Other		5		4
Loss on extinguishment of debt						1		0
Change in working capital, net of acquisitions:
Receivables		1		3		1		3
Prepaid expenses and other current assets		(43)		(32)		1		2
Accounts payable		21		14		11		7
Deferred revenue		(9)		(5)		40		40
Accrued liabilities		32		10		(8)		(15)
Accrued interest payable		(6)		(6)		(6)		(6)
Current income taxes		3		4		(8)		4
Net Cash Provided from Operating Activities		154		154		52		60
Cash Flows from Investing Activities:
Purchases of property and equipment		(26)		(15)		(7)		(8)
Business acquisitions, net of cash received		(5)		(3)
Purchases of available-for-sale securities		(2)		(7)		0		(2)
Sales and maturities of available-for-sale securities		9		9		0		7
Other investing activities		0		(3)
Net Cash Used for Investing Activities		(25)		(19)		(7)		(3)
Cash Flows from Financing Activities:
Payments of debt and finance lease obligations		(5)		(5)
Payments of debt						(102)		(2)
Other financing activities		(1)		0		(3)		(1)
Net Cash Used for Financing Activities		(6)		(6)		(105)		(3)
Cash Increase During the Period		123		129
Cash (Decrease) Increase During the Period						(59)		54
Cash and Cash Equivalents at End of Period	$	551	$	425	$	538	$	482

See accompanying Notes to the unaudited Condensed Consolidated Financial Statements.

‎

frontdoor, inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Note 1. Basis of Presentation

~~References in this Quarterly Report on Form 10-Q to “Frontdoor,” “we,” “our,” or “us” refer to frontdoor, inc. and all of its subsidiaries.~~ Frontdoor is ~~a Delaware corporation with its principal executive offices in Memphis, Tennessee. Certain amounts presented in~~ the ~~tables in this report are subject to rounding adjustments and, as a result, the totals in such tables may not sum.~~

~~We are the largest~~leading provider of home service plans in the ~~U.S.,~~United States, as measured by revenue, and ~~operate~~operates under the American Home Shield, HSA, OneGuard and Landmark brands. Our customizable home service plans help customers protect and maintain their homes, typically their most valuable asset, from costly and unplanned breakdowns of essential home systems and appliances. Our home service ~~plans cover~~plan customers subscribe to an annual service plan agreement that covers the repair or replacement of major components of ~~up to 21 household~~more than 20 home systems and appliances, including electrical, plumbing, central HVAC systems, water heaters, refrigerators, dishwashers and ranges/ovens/~~cooktops. In 2019, we launched~~cooktops, as well as optional coverages for electronics, pools, spas and pumps. Our operations also include our ~~new~~ProConnect on-demand home services business ~~just recently rebranded as ProConnect,~~ and ~~we acquired~~ Streem, a technology ~~startup~~platform that uses augmented reality, computer vision and machine learning to, among other things, help home service professionals more quickly and accurately diagnose breakdowns and complete ~~repairs and to help real estate professionals consult with and provide virtual tours to potential buyers and agents. We serve customers~~repairs. At March 31, 2021, we had over 2 million active home service plans across all 50 states and the District of Columbia.

We recommend that the accompanying condensed consolidated financial statements be read in conjunction with the audited consolidated and combined financial statements and the notes thereto included in our ~~2019~~2020 Form 10-K. The accompanying condensed consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary for the fair presentation of the financial position, results of operations and cash flows for the interim periods presented. The results of operations for any interim period are not indicative of the results that might be achieved for a full year.

Impact of the COVID-19 Pandemic

On March 11, 2020, the World Health Organization (“WHO”) characterized the ~~recent~~ novel coronavirus disease (“COVID-19”) as a pandemic, and on March 13, 2020, the ~~U.S.~~United States declared a national emergency concerning the outbreak. The broader implications of the COVID-19 pandemic on our results of operations and overall financial performance remain uncertain. In response to the COVID-19 pandemic, we have taken a number of steps to protect the well-being of our employees, customers and contractors, and we continue to respond to the real-time needs of our business. The COVID-19 situation remains very fluid, and we continue to adjust our response in real time.

While we did not experience a material impact on our results of operations and overall financial performance during the first quarter of 2020, during the ~~second~~first quarter of 2021, our financial condition and ~~third quarters of 2020, our~~ results of operations ~~and financial performance~~ were adversely impacted by the COVID-19 pandemic as follows:

~~We experienced a decline~~Revenue in the first-year real estate ~~sales attributable,~~channel has continued to be adversely impacted by the decline in ~~part, to the adverse impact COVID-19 had on~~ U.S. existing home ~~sales.~~sales in the second quarter of 2020. Due to the annual nature of our home service plan agreements, the impact of this decline ~~will carry~~carried forward into ~~future periods.~~the first quarter of 2021. Additionally, a strong existing home seller’s market has constrained demand for home service plans in this channel.

We experienced an increase in appliance and plumbing claims primarily due to the increased usage of home systems and appliances driven by state and local shelter at home orders and recommendations. In addition, industry-wide availability challenges in the appliance trade have caused increased cost ~~pressure.~~

Wepressure, and, more specifically, appliance parts availability challenges drove additional replacements, contributing to the increased ~~our marketing spend in the first-year direct-to-consumer channel to help mitigate the decline in first-year real estate sales.~~costs.

We incurred incremental wages at our ~~contact~~customer care centers due to ~~increased demand driven by temporary closures~~a higher number of service requests in the appliance and plumbing trades, which is primarily a result of customers sheltering at ~~our offshore business process outsourcers.~~

~~We incurred incremental direct costs~~home in response to ~~COVID-19, which were temporary in nature and primarily related to incremental health and childcare benefits for our employees and hoteling costs related to our offshore business process outsourcers.~~COVID-19.

f Note 2. Significant Accounting Policies

Our significant accounting policies are described in Note 2 to the audited consolidated and combined financial statements included in our ~~2019~~2020 Form 10-K. There have been no material changes to the significant accounting policies for the ~~nine~~three months ended ~~September 30, 2020.~~March 31, 2021.

~~Adoption of New Accounting Standards~~

~~In June 2016, the FASB issued ASU 2016-13,~~which was amended in parts by subsequent accounting standards updates (collectively ASC 326). This standard requires earlier recognition of credit losses while also providing additional transparency about credit risk. Further, the new credit loss model utilizes a lifetime expected credit loss measurement objective for the recognition of credit losses at the time the financial asset is originated or acquired. The expected credit losses are adjusted each period for changes in expected lifetime credit losses. We adopted ASC 326 using the modified retrospective approach, effective January 1, 2020. The adoption of this standard did not have a material impact on our consolidated financial statements and related disclosures.

In August 2018, the FASB issued ASU 2018-15, which aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. We adopted this standard prospectively, effective January 1, 2020. The adoption of this standard did not have a material impact on our consolidated financial statements and related disclosures.

~~Accounting Standards Issued Not Yet Adopted~~

In March 2020, the FASB issued ASU 2020-04, which provides optional expedients and exceptions for applying U.S. GAAP to contracts, hedging relationships and other transactions affected by reference rate reform if certain criteria are met. The amendments apply only to contracts, hedging relationships and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform. This standard is currently effective and upon adoption may be applied prospectively to contract modifications made on or before December 31, 2022, when the reference rate replacement activity is expected to be completed. Our Term Loan Facility and related interest rate swap that utilize LIBOR have not discontinued its use, and, therefore, this standard is not yet effective for us. We are currently evaluating the impact of adopting this standard and do not expect its adoption to have a material impact on our consolidated financial statements and related disclosures.

Note 3. Revenue

We enter into annual home service plan agreements with our customers. We have one performance obligation, which is to provide for the repair or replacement of essential home systems and appliances, as applicable per the contract. We recognize revenue at the agreed upon contractual amount over time using the input method in proportion to the costs expected to be incurred in performing services under the contracts. Those costs bear a direct relationship to the fulfillment of our obligations under the contracts and are representative of the relative value provided to the customer. As the costs to fulfill the obligations of the home service plans are incurred on an other-than-straight-line basis, we utilize historical evidence to estimate the expected claims expense and related timing of such costs. This adjustment to the straight-line revenue creates a contract asset or contract liability, as described under the heading “Contract balances” below. We regularly review our estimates of claims costs and adjust our estimates when appropriate. We derive substantially all of our revenue from customers in the ~~U.S.~~United States.

We disaggregate revenue from contracts with customers into major customer acquisition channels. We determined that disaggregating revenue into these categories depicts how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors. Revenue by major customer acquisition channel is as follows:

___



	Three Months Ended				Nine Months Ended				Three Months Ended
	September 30,				September 30,				March 31,
(In millions)	2020		2019		2020		2019		2021		2020
Renewals	$	303	$	278	$	792	$	722	$	224	$	200
Real estate⁽¹⁾		76		77		206		206		57		56
Direct-to-consumer⁽¹⁾		56		50		143		131		41		35
Other		4		2		10		6		8		3
Total	$	440	$	407	$	1,151	$	1,065	$	329	$	294

_____________________________

(1)First-year revenue only.

Renewals

Revenue from all customer renewals, whether initiated via the real estate or direct-to-consumer channel, are classified as renewals above. Customer payments for renewals are received either at the commencement of the renewal period or in installments over the contract period.

Real estate

Real estate home service plans are sold through annual contracts in connection with a real estate sale, and payments are typically paid in full at closing. First-year revenue from the real estate channel is classified as real estate above.

Direct-to-consumer

Direct-to-consumer home service plans are sold through annual contracts when customers request a service plan in response to marketing efforts or when third-party resellers make a sale. Customer payments are received either at the commencement of the contract or in installments over the contract period. First-year revenue from the direct-to-consumer channel is classified as direct-to-consumer above.

Costs to obtain a contract with a customer

We capitalize the incremental costs of obtaining a contract with a customer, primarily sales commissions, and recognize the expense using the input method in proportion to the costs expected to be incurred in performing services under the contract, over the expected customer relationship period. Deferred customer acquisition costs were ~~$18~~$20 million and $19 million as of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019.~~2020, respectively. Amortization of these deferred acquisition costs was $6$4 million for each of the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2019 and $15 million and $16 million for the nine months ended September 30, 2020 and 2019, respectively.~~2020. There were 0 impairment losses in relation to these capitalized costs.

Contract balances

Timing of revenue recognition may differ from the timing of invoicing to customers. Contracts with customers, including contracts resulting from customer renewals, are generally for a period of one year. We record a receivable related to revenue recognized on services once we have an unconditional right to invoice and receive payment in the future related to the services provided. All accounts receivable are recorded within Receivables, less allowances, in the accompanying condensed consolidated statements of financial position. We invoice our monthly-pay customers on a straight-line basis over the contract term. As a result, a contract asset is created when revenue is recognized on monthly-pay customers before being billed. As of September 30, 2020, a contract asset of $47 million was recorded related to the recognition of monthly-pay customer revenue on an other-than-straight-line basis to match the timing of cost recognition.

Deferred revenue represents a contract liability and is recognized when cash payments are received in advance of the performance of services, including when the amounts are refundable. Amounts are recognized as revenue in proportion to the costs expected to be incurred in performing services under our contracts. Deferred revenue was ~~$179~~$227 million and ~~$188~~$187 million as of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019, respectively.~~2020, respectively, and as of March 31, 2021, includes a net contract liability of $45 million related to the recognition of monthly-pay customer revenue on an other-than-straight-line basis to match the timing of cost recognition.

Changes in deferred revenue for the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 were as follows:



(In millions)	Deferred ~~revenue~~Revenue
Balance as of December 31, ~~2019~~2020	$	~~188~~187
Deferral of revenue		~~309~~123
Recognition of deferred revenue		~~(318)~~(84)
Balance as of ~~September 30, 2020~~March 31, 2021	$	~~179~~227

There was approximately ~~$42 million and $187~~$71 million of revenue recognized in the three ~~and nine~~ months ended ~~September 30, 2020, respectively,~~March 31, 2021 that was included in the deferred revenue balance as of December 31, ~~2019.~~2020.

Note 4. Goodwill and Intangible Assets

Goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment ~~by applying a fair-value-based test~~ on an annual basis or more frequently if circumstances indicate a potential impairment. An assessment for impairment is performed on October 1 of every year. The balance of goodwill was $512 million ~~and $501 million~~ as of ~~September 30, 2020~~March 31, 2021 and December 31, 2019, respectively. The increase in goodwill reflects adjustments related to our acquisition of Streem. See Note 7 to the accompanying condensed consolidated financial statements for further information.2020. There were 0 goodwill or trade name impairment charges recorded in the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~2019.~~2020. There were 0 accumulated impairment losses recorded as of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019.~~ ~~During the second quarter of 2020, we completed a business acquisition for $5 million, which was primarily allocated to developed technology and other intangible assets.~~2020.

The table below summarizes the other intangible asset balances:



	As of September 30, 2020						As of December 31, 2019						As of March 31, 2021						As of December 31, 2020
(In millions)	Gross		Accumulated ‎Amortization		Net		Gross		Accumulated ‎Amortization		Net		Gross		Accumulated ‎Amortization		Net		Gross		Accumulated ‎Amortization		Net
Trade names⁽¹⁾	$	141	$	—	$	141	$	141	$	—	$	141	$	141	$	—	$	141	$	141	$	—	$	141
Customer relationships		173		(170)		2		173		(168)		5		173		(171)		1		173		(171)		2
Developed technology		25		(5)		20		34		(1)		33		25		(8)		18		25		(6)		19
Other		37		(27)		9		37		(25)		12		37		(29)		7		37		(29)		8
Total	$	375	$	(202)	$	173	$	385	$	(193)	$	191	$	375	$	(208)	$	167	$	375	$	(205)	$	170

___________________________________

(1)Not subject to amortization.

Amortization expense was $2$3 million ~~and $1 million~~ for each of the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2019, respectively, and $9 million and $5 million for the nine months ended September 30, 2020 and 2019, respectively.~~2020. The following table outlines expected amortization expense for existing intangible assets for the remainder of ~~2020~~2021 and the next five years:



(In millions)
2020 (remainder)	$	3
2021		11
2021 (remainder)			$	8
2022		8		8
2023		6		6
2024		4		4
2025		—		0
2026				0
Total	$	32	$	26

Note 5. Leases

We have operating leases primarily for our corporate offices, ~~and call~~customer care centers and ~~finance leases for vehicles.~~engineering and technology campuses. Our leases have remaining lease terms of ~~one year~~two years to 14 years, some of which include options to extend the leases for up to five years. Renewal options that are reasonably certain to be exercised are included in the lease term. An incremental borrowing rate is used in determining the present value of lease payments unless an implicit rate is readily determinable. Incremental borrowing rates are determined based on our secured borrowing rating and the lease term. ~~Disclosures related to finance lease obligations are immaterial and, as such, are not included in the discussion below.~~

The weighted-average remaining lease term and weighted-average discount rate related to operating leases is as follows:



	As of				As of
	September 30,		December 31,		March 31,		December 31,
	2020		2019		2021		2020
Weighted-average remaining lease term (years)	10		10		9		9
Weighted-average discount rate	6.0	%	6.1	%	5.5	%	6.0	%

We recognized operating lease expense of $1 million for each of the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2019, and $~~2 ~~million and $3 million for the nine months ended September 30, 2020 and 2019, respectively.~~2020. These expenses are included in Selling and administrative expenses in the accompanying condensed consolidated statements of operations and comprehensive income.

Supplemental cash flow information related to operating leases is as follows:


z

	Nine Months Ended				Three Months Ended
	September 30,				March 31,
(In millions)	2020		2019		2021		2020
Cash paid for amounts included in the measurement of lease liabilities⁽¹⁾	$	4	$	3	$	1	$	3
Leased assets obtained in exchange for new lease liabilities		2		1		6		—

_____________________________

(1)For the ~~nine~~three months ended ~~September 30,~~March 31, 2020, amounts include $2 million of lease termination costs related to the decision to consolidate certain operations of Landmark Home Warranty, LLC (“Landmark”) with those of OneGuard Home Warranties (“OneGuard”). See Note 87 to the accompanying condensed consolidated financial statements for further information.

Supplemental balance sheet information related to operating leases is as follows:



	As of				As of
	September 30,		December 31,		March 31,		December 31,
(In millions)	2020		2019		2021		2020
Operating lease right-of-use assets	$	21	$	23	$	26	$	21
Less lease incentives		(6)		(6)		(6)		(6)
Operating lease right-of-use assets, net	$	15	$	17	$	20	$	15

Other accrued liabilities	$	3	$	3	$	4	$	3
Operating lease liabilities		18		20		23		18
Total operating lease liabilities	$	21	$	23	$	26	$	21

The following table presents maturities of our operating lease liabilities as of ~~September 30, 2020.~~March 31, 2021.



(In millions)
2020 (remainder)	$	1
2021		4
2021 (remainder)			$	4
2022		4		5
2023		4		5
2024		2		3
2025		1		2
2026				2
Thereafter		12		12
Total lease payments		28		34
Less imputed interest		(7)		(8)
Total	$	21	$	26

As of September 30, 2020, we have entered into additional leases as a lessee for real estate that have not yet commenced. These leases will result in operating lease right-of-use assets and corresponding lease liabilities of approximately $7 million. These leases are expected to commence during the fourth quarter of 2020 and first quarter of 2021, with lease terms between three years and seven years.

Note 6. Income Taxes

As required by ASC 740, we compute interim period income taxes by applying an anticipated annual effective tax rate to our year-to-date income or loss from operations before income taxes, except for significant unusual or infrequently occurring items. Our estimated tax rate is adjusted each quarter in accordance with ASC 740. The effective tax rate on income was ~~24.8~~9.8 percent and ~~25.7~~25.0 percent for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and 25.1 percent and 25.5 percent for the nine months ended September 30, 2020 and 2019,~~ respectively. The decrease in the effective tax ~~rates~~rate for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 compared to ~~2019~~2020 is primarily due to ~~a decrease in our state and local effective~~excess tax ~~rates.~~benefits for share-based awards.

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) was enacted in response to the COVID-19 pandemic. We do not expect the provisions of the legislation to have a significant impact on our effective tax rate or our income tax payable and deferred income tax positions.

We are subject to taxation in the ~~U.S.,~~United States, various states and foreign jurisdictions. Pursuant to the terms of the tax matters agreement entered into with ~~ServiceMaster~~Terminix in connection with the Spin-off, we are not subject to federal examination by the IRS or examination by state taxing authorities where a unitary or combined state income tax return is filed for the years prior to 2018. We are not subject to state and local income tax examinations by tax authorities in jurisdictions where separate income tax returns are filed for the years prior to ~~2015.~~2016. Substantially all of our income before income taxes for the ~~nine~~three months ended ~~September 30,~~March 31, 2021 and 2020 ~~and 2019~~ was generated in the ~~U.S.~~United States.

Our policy is to recognize potential interest and penalties related to our tax positions within the tax provision. Total interest and penalties included in the accompanying condensed consolidated statements of operations and comprehensive income are immaterial.

~~Note 7. Acquisitions~~

Business combinations have been accounted for using the acquisition method, and, accordingly, the results of operations of the acquired businesses have been included in the accompanying condensed consolidated financial statements since their dates of acquisition. The assets and liabilities of these businesses were recorded in the financial statements at their estimated fair values as of the acquisition dates.

As discussed in our 2019 Form 10-K, we completed the acquisition of Streem in the fourth quarter of 2019. During the nine months ended September 30, 2020, we updated our preliminary purchase price allocation and reclassified $14 million from intangible assets, primarily developed technology, to goodwill. The purchase price allocation for this acquisition was completed during the third quarter of 2020, resulting in goodwill of $35 million and other intangible assets of $24 million, consisting of developed technology and patents, offset, in part, by a deferred tax liability of $4 million.

During the second quarter of 2020, we acquired a business for a cash purchase price of $5 million to expand our on-demand offering via their technology platform. The purchase price was allocated to developed technology and other intangible assets. The purchase price allocation for this acquisition was completed during the third quarter of 2020. NaN acquisitions occurred during the three months ended September 30, 2020.

Note 8.7. Restructuring Charges

We incurred restructuring charges of ~~less than $1~~$1 million ~~(less than $1 million, net of tax) for each of the three months ended September 30, 2020 and 2019, and $4 million~~ ($31 million, net of tax) and ~~less than $1~~$3 million ~~(less than $1~~($2 million, net of tax) for the ~~nine~~three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ respectively.

For the three months ended ~~September 30, 2020,~~March 31, 2021, restructuring charges primarily comprised accelerated depreciation of certain technology systems driven by efforts to enhance our technological capabilities. For the ~~nine~~three months ended ~~September 30,~~March 31, 2020, restructuring charges comprised lease termination costs and severance and other costs related to the decision to consolidate certain operations of Landmark with those of ~~OneGuard, which was completed during the first quarter of 2020, as well as accelerated depreciation of certain technology systems.~~

~~For the three and nine months ended September 30, 2019, restructuring charges comprised severance costs.~~OneGuard.

The pre-tax charges discussed above are reported in “Restructuring charges” in the accompanying condensed consolidated statements of operations and comprehensive income.

As of December 31, ~~2019,~~2020, there ~~was less than~~were $1 million of restructuring charges accrued, which were paid or otherwise settled during the ~~nine~~three months ended ~~September 30, 2020.~~March 31, 2021. As of ~~September 30, 2020,~~March 31, 2021, there ~~was~~were less than $1 million in accrued restructuring charges in the accompanying condensed consolidated statements of financial position.

Note 9.8. Commitments and Contingencies

Accruals for home service plan claims are made using internal actuarial projections, which are based on current claims and historical claims experience. Accruals are established based on estimates of the ultimate cost to settle claims. Home service plan claims take approximately three months to settle, on average, and substantially all claims are settled within six months of incurrence. The amount of time required to settle a claim can vary based on a number of factors, including whether a replacement is ultimately required. In addition to our estimates, we engage a third-party actuary to perform an accrual analysis utilizing generally accepted actuarial methods that incorporate cumulative historical claims experience and information provided by us. We regularly review our estimates of claims costs along with the third-party analysis and adjust our estimates when appropriate. We believe the use of actuarial methods to account for these liabilities provides a consistent and effective way to measure these judgmental accruals.

We have certain liabilities with respect to existing or potential claims, lawsuits and other proceedings. We accrue for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

In January 2021, a lawsuit was filed in the Superior Court of the State of Arizona by the Arizona Attorney General (the "AZ Attorney General") against Landmark, alleging, among other things, that Landmark violated the Arizona Consumer Fraud Act by engaging in deceptive, misleading or unfair practices with respect to the provision of expedited services to its customers during extreme temperatures from January 2017 to July 2020. The AZ Attorney General sought $14.7 million in damages plus penalties, costs, interest and attorneys’ fees in this matter. Although Landmark disagreed with the allegations that it violated Arizona law, as litigation is inherently unpredictable, Landmark fully settled this matter with the AZ Attorney General in March 2021 for $1.8 million. As we recorded an estimate of loss with respect to this matter during the year ended December 31, 2020 equal to the amount of the settlement, 0 additional expense was recognized in the three months ended March 31, 2021.

Due to the nature of our business activities, we are also at times subject to pending and threatened legal and regulatory actions that arise out of the ordinary course of business. In the opinion of management, based in part upon advice of legal counsel, the disposition of any such matters is not expected, individually or in the aggregate, to have a material adverse effect on our business, financial position, results of operations or cash flows. However, the results of legal actions cannot be predicted with certainty. Therefore, it is possible that our business, financial position, results of operations or cash flows could be materially adversely affected in any particular period by the unfavorable resolution of one or more legal actions.

Note ~~10.~~9. Stock-Based Compensation

We recognized stock-based compensation expense of $46 million ($4 million, net of tax) and $23 million ($23 million, net of tax) for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $13 million ($~~11 ~~million, net of tax) and $~~7 ~~million ($~~5 ~~million, net of tax) for the nine months ended September 30, 2020 and 2019,~~ respectively. These charges are included in Selling and administrative expenses in the accompanying condensed consolidated statements of operations and comprehensive income.

A summary of awards granted under the Omnibus Plan during the three months ended March 31, 2021 is presented below:




	Number of	Weighted Avg.		Weighted Avg.		Weighted Avg.
	Awards	Exercise		Grant Date		Vesting
	Granted	Price		Fair Value		Period
Stock options	245,599	$	54.81	$	28.09	4 years
Restricted stock units	368,202				54.83	3 years
Performance shares⁽¹⁾	98,017				54.81	3 years

_____________________________

(1)The number of performance shares granted during the three months ended March 31, 2021 represents the target value of the awards. The performance shares contain a performance condition that is based on our revenue target, and the ultimate number of performance shares to be earned depends on the achievement of this performance condition.

As of ~~September 30, 2020,~~March 31, 2021, there was ~~$36~~$61 million of total unrecognized compensation ~~costs,~~cost, net of estimated forfeitures, related to unvested stock options, restricted stock units (“RSUs”), performance shares and restricted stock ~~awards.~~awards (“RSAs”). These remaining costs are expected to be recognized over a weighted-average period of ~~2.53~~2.68 years.

Note ~~11.~~10. Long-Term Debt

Long-term debt is summarized in the following table:



	As of				As of
	September 30,		December 31,		March 31,		December 31,
(In millions)	2020		2019		2021		2020
Term Loan Facility maturing in 2025⁽¹⁾	$	630	$	634	$	529	$	629
Revolving Credit Facility maturing in 2023		0		0		0		0
2026 Notes⁽²⁾		346		345		346		346
Other		—		1
Less current portion		(7)		(7)		(7)		(7)
Total long-term debt	$	969	$	973	$	868	$	968

___________________________________

(1)As of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, presented net of $64 million and $75 million, respectively, in unamortized debt issuance costs and $1 million in unamortized original issue discount paid.

(2)As of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, presented net of $4$4 million ~~and $5 million, respectively,~~ in unamortized debt issuance costs.

On February 17, 2021, we repaid $100 million of the outstanding principal amount of the Term Loan Facility. In connection with the repayment, we recorded a loss on extinguishment of debt of $1 million, which included the write-off of debt issuance costs and original issue discount.

Note ~~12.~~11. Supplemental Cash Flow Information

Supplemental information relating to the accompanying condensed consolidated statements of cash flows is presented in the following table:



	Nine Months Ended				Three Months Ended
	September 30,				March 31,
(In millions)	2020		2019		2021		2020
Cash paid for (received from):
Interest expense	$	47	$	51	$	18	$	20
Income tax payments, net of refunds		33		39		8		0
Interest income		(2)		(4)		0		(2)

Note ~~13. Cash and Marketable Securities~~

Cash, money market funds and certificates of deposit with maturities of three months or less when purchased are included in Cash and cash equivalents in the accompanying condensed consolidated statements of financial position. As of September 30, 2020 and December 31, 2019, marketable securities primarily consisted of treasury bills with maturities of less than one year and are classified as available-for-sale securities. As of September 30, 2020 and December 31, 2019, the amortized cost of our short-term investments was less than $1 million and $7 million, respectively, and the estimated fair value of these investments was less than $1 million and $7 million, respectively.

Gains and losses on sales of investments, as determined on a specific identification basis, are included in investment income in the period they are realized. For each of the three and nine months ended September 30, 2020 and 2019, there were 0 gross realized gains, gross realized losses or proceeds resulting from sales of available-for-sale securities. Maturities of available-for-sale securities were $9 million for each of the nine months ended September 30, 2020 and 2019.

We periodically review our portfolio of investments to determine whether an allowance for credit losses is necessary. There was a $3 million loss on an investment recognized in the nine months ended September 30, 2020, which is included in Interest and net investment (income) loss in the accompanying condensed consolidated statements of operations and comprehensive income. There were 0 credit losses due to declines in the value of our investments recognized for the three months ended September 30, 2020 or the three and nine months ended September 30, 2019.

~~Note 14.~~12. Comprehensive Income (Loss)

Comprehensive income (loss), which includes net income (loss), and unrealized gain (loss) on derivative instruments, ~~and unrealized gain (loss) on marketable securities,~~ is disclosed in the accompanying condensed consolidated statements of operations and comprehensive income and condensed consolidated statements of changes in equity.

The following tables summarize the activity in AOCI, net of the related tax effects.



			Unrealized
			Gain (Loss)
	Unrealized		on Available				Unrealized
	Loss		-for-Sale				Loss
(In millions)	on Derivatives		Securities		Total		on Derivatives		Total
Balance as of December 31, 2020							$	(33)	$	(33)
Other comprehensive income (loss) before reclassifications:
Pre-tax amount								7		7
Tax provision (benefit)								2		2
After-tax amount								5		5
Amounts reclassified from accumulated ‎ other comprehensive income (loss)⁽¹⁾								2		2
Net current period other comprehensive income (loss)								7		7
Balance as of March 31, 2021							$	(26)	$	(26)

Balance as of December 31, 2019	$	(21)	$	—	$	(21)	$	(21)	$	(21)
Other comprehensive income (loss) before reclassifications:
Pre-tax amount		(26)		—		(26)		(21)		(21)
Tax provision (benefit)		(6)		—		(6)		(5)		(5)
After-tax amount		(20)		—		(20)		(16)		(16)
Amounts reclassified from accumulated ‎ other comprehensive income (loss)⁽¹⁾		5		—		5		1		1
Net current period other comprehensive income (loss)		(15)		—		(15)		(15)		(15)
Balance as of September 30, 2020	$	(36)	$	—	$	(36)

Balance as of December 31, 2018	$	(9)	$	—	$	(9)
Other comprehensive income (loss) before reclassifications:
Pre-tax amount		(22)		—		(22)
Tax provision (benefit)		(5)		—		(5)
After-tax amount		(17)		—		(17)
Amounts reclassified from accumulated ‎ other comprehensive income (loss)⁽¹⁾		1		—		1
Net current period other comprehensive income (loss)		(16)		—		(15)
Balance as of September 30, 2019	$	(25)	$	—	$	(25)
Balance as of March 31, 2020							$	(36)	$	(36)

___________________________________

(1)Amounts are net of tax. See reclassifications out of AOCI below for further details.

Reclassifications out of AOCI included the following components for the periods indicated.



	Amounts Reclassified from Accumulated					Amounts Reclassified from Accumulated
	Other Comprehensive Income (Loss)					Other Comprehensive Income (Loss)
	Nine Months Ended					Three Months Ended
	September 30,				Consolidated Statements of	March 31,				Consolidated Statements of
(In millions)	2020		2019		Operations and Comprehensive Income Location	2021		2020		Operations and Comprehensive Income Location
Loss on interest rate swap contract	$	(6)	$	(2)	Interest expense	$	(3)	$	(1)	Interest expense
Impact of income taxes		2		0	Provision for income taxes		1		0	Provision for income taxes
Total reclassifications related to derivatives	$	(5)	$	(1)		$	(2)	$	(1)
Total reclassifications for the period	$	(5)	$	(1)		$	(2)	$	(1)

Note ~~15.~~13. Derivative Financial Instruments

We currently use a derivative financial instrument to manage risks associated with changes in interest rates. We do not hold or issue derivative financial instruments for trading or speculative purposes. In designating derivative financial instruments as hedging instruments under accounting standards for derivative instruments, we formally document the relationship between the hedging instrument and the hedged item, as well as the risk management objective and strategy for the use of the hedging instrument. This documentation includes linking the derivatives to forecasted transactions. We assess at the time a derivative contract is entered into, and at least quarterly thereafter, whether the derivative item is effective in offsetting the projected cash flows of the associated forecasted transaction.

We hedge the interest payments on a portion of our variable rate debt through the use of an interest rate swap agreement. Our interest rate swap contract is classified as a cash flow hedge, and, as such, it is recorded onin the accompanying condensed consolidated statements of financial position as either an asset or liability at fair value, with changes in fair value recorded in AOCI. Cash flows related to the interest rate swap contract are classified as operating activities in the accompanying condensed consolidated statements of cash flows.

The effective portion of the gain or loss on our interest rate swap contract is recorded in AOCI. These amounts are reclassified into earnings in the same period or periods during which the hedged forecasted debt interest settlement affects earnings. See Note 1412 to the accompanying condensed consolidated financial statements for the effective portion of the gain or loss on derivative instruments recorded in AOCI and for the amounts reclassified out of AOCI and into earnings. As the underlying forecasted transactions occur during the next 12 months, the unrealized hedging loss in AOCI expected to be recognized in earnings is $8 million, net of tax, as of ~~September 30, 2020.~~March 31, 2021. The amounts that are ultimately reclassified into earnings will be based on actual interest rates at the time the positions are settled and may differ materially from the amount noted above.

Note ~~16.~~14. Fair Value Measurements

We estimate fair value at a price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants in the principal market for the asset or liability. The valuation techniques require inputs that the business categorizes using a three-level hierarchy, from highest to lowest level of observable inputs, as follows: unadjusted quoted prices for identical assets or liabilities in active markets ("Level 1"); direct or indirect observable inputs, including quoted prices or other market data, for similar assets or liabilities in active markets or identical assets or liabilities in less active markets ("Level 2"); and unobservable inputs that require significant judgment for which there is little or no market data ("Level 3"). When multiple input levels are required for a valuation, we categorize the entire fair value measurement according to the lowest level of input that is significant to the measurement, even though we may have also utilized significant inputs that are more readily observable.

The period-end carrying amounts of cash and cash equivalents, receivables, accounts payable and accrued liabilities approximate fair value because of the short maturity of these instruments. The period-end carrying amount of short-term marketable securities also approximates fair value and consists of available-for-sale debt securities. Unrealized gains and losses are reported net of tax as a component of AOCI in the accompanying condensed consolidated statements of financial position. There were 0 allowances for credit losses for the nine months ended September 30, 2020 and 2019. The carrying amount of total debt was ~~$976~~$875 million and ~~$980~~$975 million, and the estimated fair value was ~~$1,005~~$902 million and ~~$1,031~~$1,004 million as of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, respectively. The fair value of our debt is estimated based on available market prices for the same or similar instruments that are considered significant other observable inputs (Level 2) within the fair value hierarchy. The fair values presented reflect the amounts that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date (exit price). The fair value estimates presented in this report are based on information available to us as of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019.~~

2020.

We value our interest rate swap contract using a forward interest rate curve obtained from a third-party market data provider. The fair value of the contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract interest rate to the expected forward interest rate as of each settlement date and applying the difference between the two rates to the notional amount of debt in the interest rate swap contract.

We have not changed our valuation techniques for measuring the fair value of any financial assets and liabilities during the ~~year.~~three months ended March 31, 2021. Transfers between levels, if any, are recognized at the end of the reporting period. There were 0 transfers between levels during the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~2019.~~2020.

The carrying amount and estimated fair value of our financial instruments that are recorded at fair value on a recurring basis for the periods presented are as follows:



				Estimated Fair Value Measurements									Estimated Fair Value Measurements
(In millions)	Statement of Financial ‎Position Location	Carrying ‎Value		Quoted ‎Prices ‎In Active ‎Markets ‎(Level 1)		Significant ‎Other ‎Observable ‎Inputs ‎(Level 2)		Significant ‎Unobservable ‎Inputs ‎(Level 3)		Statement of Financial ‎Position Location	Carrying ‎Value		Quoted ‎Prices ‎In Active ‎Markets ‎(Level 1)		Significant ‎Other ‎Observable ‎Inputs ‎(Level 2)		Significant ‎Unobservable ‎Inputs ‎(Level 3)
As of September 30, 2020:
As of March 31, 2021:
Financial Liabilities:
Interest rate swap contract	Other accrued liabilities	$	10	$	0	$	10	$	0	Other accrued liabilities	$	10	$	0	$	10	$	0
	Other long-term obligations		36		0		36		0	Other long-term obligations		24		0		24		0
Total financial liabilities		$	47	$	0	$	47	$	0		$	34	$	0	$	34	$	0

As of December 31, 2019:
Financial Assets:
Investments in marketable securities	Marketable securities	$	7	$	7	$	0	$	0
Total financial assets		$	7	$	7	$	0	$	0
As of December 31, 2020:
Financial Liabilities:
Interest rate swap contract	Other accrued liabilities	$	5	$	0	$	5	$	0	Other accrued liabilities	$	10	$	0	$	10	$	0
	Other long-term obligations		22		0		22		0	Other long-term obligations		33		0		33		0
Total financial liabilities		$	27	$	0	$	27	$	0		$	43	$	0	$	43	$	0

Note ~~17.~~15. Earnings Per Share

Basic earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding during the period. Diluted earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options, RSUs, performance shares and ~~restricted stock awards~~RSAs are reflected in diluted earnings per share by applying the treasury stock method.

Basic and diluted earnings per share are calculated as follows:



	Three Months Ended				Nine Months Ended				Three Months Ended
	September 30,				September 30,				March 31,
(In millions, except per share data)	2020		2019		2020		2019		2021		2020
Net Income	$	49	$	61	$	111	$	134	$	5	$	13
Weighted-average common shares outstanding		85.3		84.7		85.2		84.6		85.4		85.1
Effect of dilutive securities:
RSUs		0.2		0.2		0.2		0.1		0.4		0.1
Stock options⁽¹⁾		0.1		0.1		0.1		0.1		0.2		0.1
Weighted-average common shares outstanding - assuming dilution		85.6		84.9		85.5		84.8		86.0		85.4
Basic earnings per share	$	0.57	$	0.72	$	1.30	$	1.59	$	0.06	$	0.15
Diluted earnings per share	$	0.57	$	0.72	$	1.29	$	1.58	$	0.06	$	0.15

___________________________________

(1)Options to purchase ~~0.9 million and 0.7~~0.3 million shares for the three ~~and nine~~ months ended ~~September 30,~~March 31, 2020 ~~respectively, and 0.3 million and 0.5 million shares for the three and nine months ended 2019, respectively,~~ were not included in the diluted earnings per share calculation because their effect would have been anti-dilutive. There were 0 such anti-dilutive options for the three months ended March 31, 2021.

1615

CAUTIONARY STATEMENT CONCERNING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q contains certain forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act, regarding business strategies, market potential, future financial performance ~~the impact of COVID-19 on our business~~ and other matters. The words “believe,” “expect,” “estimate,” “could,” “should,” “intend,” “may,” “plan,” “seek,” “anticipate,” “project,” “will,” “shall,” “would,” “aim,” and similar expressions, among others, generally identify “forward-looking statements,” which speak only as of the date the statements were made. The matters discussed in these forward-looking statements are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those projected, anticipated or implied in the forward-looking statements. Where, in any forward-looking statement, an expectation or belief as to future results or events is expressed, such expectation or belief is based on the current plans and expectations of our management and expressed in good faith and believed to have a reasonable basis, but there can be no assurance that the expectation or belief will result or be achieved or accomplished. Whether any such forward-looking statements are in fact achieved will depend on future events, some of which are beyond our control. Factors, risks, trends and uncertainties that could cause actual results or events to differ materially from those anticipated include the matters described under “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included in this report as well as Item 1A. Risk Factors in our 2019 Annual Report on Form 10-K filed with the SEC and in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2020, in addition to the following other factors, risks, trends and uncertainties:

~~risks related to the COVID-19 pandemic;~~

~~changes in the source and intensity of competition in our market;~~

~~weakening general economic conditions, especially as they may affect existing home sales, unemployment and consumer~~ ~~confidence~~ ~~or spending levels;~~

~~our ability to successfully implement our business strategies;~~

~~our ability to attract, retain and maintain positive relations with third-party contractors and vendors;~~

~~adverse credit and financial markets impeding access and leading to increased financing costs;~~

~~adverse weather conditions and Acts of God;~~

~~our ability to attract and retain key personnel;~~

~~our dependence on labor availability, third-party vendors, including business process outsourcers, and third-party component suppliers;~~

~~compliance with, or violation of, laws and regulations, including consumer protection laws, increasing our legal and regulatory expenses;~~

~~adverse outcomes in litigation or other legal proceedings;~~

~~increases in tariffs or changes to import/export regulations;~~

~~cybersecurity breaches, disruptions or failures in our technology systems and our failure to protect the security of personal information about our customers;~~

~~increases in appliance, parts and system prices, and other operating costs;~~

~~our ability to protect our intellectual property and other material proprietary rights;~~

~~negative reputational and financial impacts resulting from acquisitions or strategic transactions;~~

~~requirement to recognize and record impairment charges;~~

~~failure to maintain our strategic relationships with the real estate brokerages and agents that comprise our real estate customer acquisition channel;~~

~~failure of our marketing efforts to be successful or cost-effective;~~

~~third-party use of our trademarks as search engine keywords to direct our potential customers to their own websites;~~

~~inappropriate use of social media by us or other parties to harm our reputation;~~

~~special risks applicable to operations outside the U.S. by us or our business process outsource providers;~~

~~our limited history of operating as an independent company;~~

~~inability to achieve some or all of the benefits that we expected to achieve from the Spin-off;~~

~~tax liabilities and potential indemnification of ServiceMaster for material taxes if the distribution fails to qualify as tax-free;~~

~~the effects of our substantial indebtedness and the limitations contained in the agreements governing such indebtedness;~~

~~increases in interest rates increasing the cost of servicing our substantial indebtedness;~~

~~increased borrowing costs due to lowering or withdrawal of the ratings, outlook or watch assigned to us, our debt securities or our Credit Facilities;~~

~~our ability to generate the significant amount of cash needed to fund our operations and service our debt obligations; and~~

~~other factors described in this report and from time to time in documents that we file with the SEC.~~

You should read this Quarterly Report on Form 10-Q completely and with the understanding that actual future results may be materially different from expectations. All forward-looking statements made in this report are qualified by these cautionary statements. These forward-looking statements are made only as of the date of this report, and we do not undertake any obligation, other than as may be required by law, to update or revise any forward-looking or cautionary statements to reflect changes in assumptions, the occurrence of events, unanticipated or otherwise, and changes in future operating results over time or otherwise. For a discussion of other important factors that could cause our results to differ materially from those expressed in, or implied by, the forward-looking statements included in this report, you should refer to the risks and uncertainties detailed from time to time in our periodic reports filed with the SEC, including the disclosure included in Item 1A. Risk Factors in our ~~2019~~2020 Form ~~10-K~~10-K.

Factors, risks, trends and uncertainties that make an investment in us speculative or risky and that could cause actual results or events to differ materially from those anticipated in our ~~Quarterly~~forward-looking statements include the matters described under “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included in this report as well as Item 1A. Risk Factors in our 2020 Annual Report on Form ~~10-Q~~10-K filed with the SEC, in addition to the following other factors, risks, trends and uncertainties:

risks related to the COVID-19 pandemic;

changes in the source and intensity of competition in our market;

weakening general economic conditions, especially as they may affect existing home sales, unemployment and consumer confidence or spending levels;

our ability to successfully implement our business strategies;

our ability to attract, retain and maintain positive relations with third-party contractors and vendors;

adverse weather conditions and Acts of God;

failure of our marketing efforts to be successful or cost-effective;

our ability to attract and retain key personnel;

our dependence on labor availability, third-party vendors, including business process outsourcers, and third-party component suppliers;

special risks applicable to operations outside the United States by us or our business process outsource providers;

compliance with, or violation of, laws and regulations, including consumer protection laws, increasing our legal and regulatory expenses;

increases in tariffs or changes to import/export regulations;

cybersecurity breaches, disruptions or failures in our technology systems and our failure to protect the security of personal information about our customers;

increases in parts, appliance and home system prices and other operating costs;

our ability to protect our intellectual property and other material proprietary rights;

negative reputational and financial impacts resulting from acquisitions or strategic transactions;

requirement to recognize impairment charges;

failure to maintain our strategic relationships with the real estate brokerages and agents that comprise our real estate customer acquisition channel;

third-party use of our trademarks as search engine keywords to direct our potential customers to their own websites;

inappropriate use of social media by us or other parties to harm our reputation;

our limited history of operating as an independent company;

tax liabilities and potential indemnification of Terminix for material taxes if the ~~quarter ended March 31, 2020.~~distribution fails to qualify as tax-free;

the effects of our substantial indebtedness and the limitations contained in the agreements governing such indebtedness;

increases in interest rates increasing the cost of servicing our substantial indebtedness;

increased borrowing costs due to lowering or withdrawal of the ratings, outlook or watch assigned to us, our debt securities or our Credit Facilities;

our ability to generate the significant amount of cash needed to fund our operations and service our debt obligations; and

other factors described in this report and from time to time in documents that we file with the SEC.

Available Information

Our website address is www.frontdoorhome.com. We use our website as a channel of distribution for company information. We will make available free of charge on the Investor section of our website our ~~2019~~Annual Report Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and all amendments to those reports as soon as reasonably practicable after such material is electronically filed with or furnished to the SEC pursuant to Section 13(a) or 15(d) of the Exchange Act. We also make available through our website other reports filed with or furnished to the SEC under the Exchange Act, including our proxy statements and reports filed by officers and directors under Section 16(a) of the Exchange Act, as well as our Code of Conduct and Financial Code of Ethics. Financial and other material information regarding Frontdoor is routinely posted on our website and is readily accessible. We do not intend for information contained in our website to be part of this ~~report.~~Quarterly Report on Form 10-Q.

1817

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following information should be read in conjunction with the unaudited condensed consolidated financial statements and related notes included in Part I, Item 1 of this Quarterly Report on Form 10-Q, the audited consolidated and combined financial statements and related notes thereto included in our ~~2019~~2020 Form 10-K and with the information under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our ~~2019~~2020 Form 10-K. The cautionary statements discussed in “Cautionary Statement Concerning Forward-Looking Statements” and elsewhere in this report should be read as applying to all forward-looking statements wherever they appear in this report. Our actual results could differ materially from those discussed in these forward-looking statements. Factors that could cause or contribute to these differences include those factors discussed below and elsewhere in this report, particularly in “Cautionary Statement Concerning Forward-Looking Statements” as well as those factors discussed in “Risk Factors” included in Part I, Item 1A. “Risk Factors” in our ~~2019~~2020 Form ~~10-K and in Part II, Item 1A of our Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.~~10-K.

Overview

Frontdoor is the ~~largest~~leading provider of home service plans in the ~~U.S.,~~United States, as measured by revenue, and operates under the American Home Shield, HSA, OneGuard and Landmark brands. Our customizable home service plans help ~~our~~ customers protect and maintain their homes, ~~and protect against~~typically their most valuable asset, from costly and ~~unexpected~~unplanned breakdowns of essential home systems and appliances. Our home service plan customers subscribe to an annual service plan agreement that covers the repair or replacement of major components of ~~up to 21~~more than 20 home systems and appliances, including electrical, plumbing, central HVAC systems, water heaters, refrigerators, dishwashers and ranges/ovens/~~cooktops. In 2019, we launched~~cooktops, as well as optional coverages for electronics, pools, spas and pumps. Our operations also include our ~~new~~ProConnect on-demand home services business ~~just recently rebranded as ProConnect,~~ and ~~we acquired~~ Streem, a technology ~~startup~~platform that uses augmented reality, computer vision and machine learning to, among other things, help home service professionals more quickly and accurately diagnose breakdowns and complete ~~repairs and to help real estate professionals consult with and provide virtual tours to potential buyers and agents. We serve~~repairs. At March 31, 2021, we had over two million ~~customers annually~~active home service plans across all 50 states and the District of Columbia.

For the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ we generated revenue, net income and Adjusted EBITDA of ~~$440~~$329 million, ~~$49~~$5 million and ~~$91~~$36 million, respectively, and ~~$407~~$294 million, ~~$61~~$13 million and $106 million, respectively. For the nine months ended September 30, 2020 and 2019, we generated revenue, net income and Adjusted EBITDA of $1,151 million, $111 million and $238 million, respectively, and $1,065 million, $134 million and $255$47 million, respectively.

For the ~~nine~~three months ended ~~September 30, 2020,~~March 31, 2021, our total operating revenue included 6968 percent of revenue derived from existing customer renewals, while 1817 percent and 12 percent were derived from new ~~unit~~home service plan sales made in conjunction with existing home resale transactions and direct-to-consumer sales, respectively, and ~~one~~two percent was derived from other revenue streams.

For the ~~nine~~three months ended ~~September 30, 2019,~~March 31, 2020, our total operating revenue included 68 percent of revenue derived from existing customer renewals, while 19 percent and 12 percent were derived from new ~~unit~~home service plan sales made in conjunction with existing home resale transactions and direct-to-consumer sales, respectively, and one percent was derived from other revenue streams.

Key Factors and Trends Affecting Our Results of Operations

Impact of the COVID-19 Pandemic

On March 11, 2020, the WHO characterized COVID-19 as a pandemic, and on March 13, 2020, the ~~U.S.~~United States declared a national emergency concerning the outbreak. The broader implications of the COVID-19 pandemic on our results of operations and overall financial performance remain uncertain. InIncluded under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our 2020 Form 10-K are the steps we took in 2020 and have continued to take in response to the COVID-19 pandemic ~~we have taken a number of steps~~ to protect the well-being of our employees, customers and ~~contractors, and we~~contractors. We continue to respond to the real-time needs of our business. ~~Specifically, we have:~~

~~Established a Cross-Functional Business Continuity Team.~~ This core team actively monitors national and local developments and emerging issues, deploys coordinated and strategic real-time responses to address the needs of employees, customers and contractors, and ensures ongoing operational efficiency during this time.

~~Changed How Employees Work.~~ We have fully transitioned all of our contact center agents to work remotely from their homes, ensuring uninterrupted customer service. All other employees, including those at our Memphis corporate headquarters, Denver technology center, India technology center and the Streem office in Portland, are also working remotely.

1918

~~Increased Customer Communications.~~ Our contractor network has been designated by the U.S. Department of Homeland Security as “Essential Critical Infrastructure Workers” during the COVID-19 response and has consistently been deemed “essential” by state and local governments. As of today, we do not foresee significant disruption to our ability to provide services to our customers. Nevertheless, we are managing customer responses on a case-by-case basis, and actions may vary by location. To address virus-related concerns and ensure that we are handling the most critical service requests first, we established a special COVID-19 response team, increased customer communication and implemented safety screening protocols during the service initiation and delivery process.

~~Accelerated the Deployment of Streem’s Augmented Reality Technology~~.In order to protect the health and safety of the public, including our customers, contractors and real estate partners, we have accelerated the deployment of Streem’s augmented reality remote video technology. Using this innovative solution, we are enabling contractors to engage remotely with customers to reduce the number of required in-person visits and speed the repair process. For real estate professionals, an agent can connect remotely with a home seller, lead a virtual tour and guide the owner to areas that need closer inspection, all while allowing the creation of high definition digital assets that future buyers can view remotely without ever entering the home.

~~Increased Contractor Education and Communication.~~ Because the contractor network provides essential services, it is generally operating normally despite varying state and local conditions. We are leveraging the Centers for Disease Control and Prevention (“CDC”) recommendations to increase customer and technician screening for COVID-19 and remain in ongoing communication with contractors to enable them to operate within CDC guidelines and help ensure the health and safety of their technicians, as well as our customers. To further these efforts, we introduced our Streem technology platform to our contractors at no cost during this time, enabling social distancing for customers and contractors through remote diagnostics and reduced in-person interactions to resolve customers’ issues.

~~Managing Supply Chain.~~ We are navigating through industry-wide appliance availability trends and the resulting disruptions in our supply chain. We are closely monitoring the distribution of parts and replacement units and working with our suppliers to increase availability to us. We believe our multi-vendor strategy will help mitigate the impact on our business.

~~Financial Impact to our Business.~~While we did not experience a material impact on our results of operations and overall financial performance during the first quarter of 2020, during the ~~second and third quarters~~first quarter of ~~2020,~~2021, our financial condition and results of operations were adversely impacted by the COVID-19 pandemic as follows:

~~The~~Although there are effective vaccines for COVID-19 that have been approved for use, we are unable to predict how widely utilized the vaccines will be, whether they will be effective in preventing the spread of COVID-19 (including its variant strains) and when or if normal economic activity and business operations will resume. We expect that a significant number of people will continue to work remotely from home, which may result in a continued increase in usage of home systems and appliances and demand for our services and a resulting increase in service-related costs. Accordingly, the COVID-19 situation remains very fluid, and we continue to adjust our response in real time. It remains difficult to predict the overall impact the COVID-19 pandemic will have on our business. ~~We anticipate a continued increase in claims and incremental wages at our contact centers due to the factors noted above.~~

Macroeconomic Conditions

Macroeconomic conditions that may affect customer spending patterns, and thereby our results of operations, include home sales, consumer confidence and employment rates. The COVID-19 pandemic has increased economic uncertainty in these areas. We believe our ability to acquire customers through the direct-to-consumer channel helps to mitigate the effects of downturns in the real estate market, while our nationwide presence limits the risk of poor economic conditions in any particular geography.

Seasonality

Our business is subject to seasonal fluctuations, which drives variations in our revenue, net income and Adjusted EBITDA for interim periods. Seasonal fluctuations are primarily driven by a higher number of central HVAC work orders in the summer months. In ~~2019,~~the first quarter of 2021 and throughout 2020, additional variations were experienced as the COVID-19 pandemic resulted in an elevated level of service requests, primarily in the appliance and plumbing trades, as our customers spent more time at home. In 2020, approximately 20 percent, 28 percent, 30 percent and 22 percent of our revenue, approximately 912 percent, 3943 percent, 4043 percent and 122 percent of our net income, and approximately 1417 percent, 3537 percent, 3534 percent and 1612 percent of our Adjusted EBITDA was recognized in the first, second, third and fourth quarters, respectively.

Effect of Weather Conditions

The demand for our services, and our results of operations, are affected by weather conditions. Extreme temperatures can lead to an increase in service requests related to home systems, particularly central HVAC systems, resulting in higher claim frequency and costs and lower profitability. Weather conditions that have a potentially favorable impact to our business include mild winters or summers, which can lead to lower home systems claim frequency. For example, ~~seasonally mild temperatures were a factor throughout 2019, leading~~unfavorable weather trends, as compared to ~~a decrease in~~2020, negatively impacted contract claims ~~costs.~~costs in the first quarter of 2021.

While weather variations as described above may affect our business, major weather events and other similar Acts of God, such as hurricanes, flooding and tornadoes, typically do not increase our obligations to provide service. As a rule, repairs associated with such isolated events are addressed by homeowners’ and other forms of insurance as opposed to home service plans that we offer, and such insurance coverage in fact reduces our obligations to provide service to home systems and appliances damaged by insured, catastrophic events.

Tariff and Import/Export Regulations

Changes in U.S. tariff and import/export regulations may impact the costs of ~~home systems,~~parts, appliances and ~~repair parts.~~home systems. Import duties or restrictions on components and raw materials that are imposed, or the perception that they could occur, may materially and adversely affect our business by increasing our costs. For example, rising costs due to blanket tariffs on imported steel and aluminum could increase the costs of our ~~home systems,~~parts, appliances and ~~repair parts.~~home systems.

Competition

We compete in the U.S. home service plan ~~industry~~category and the broader U.S. home services ~~market.~~industry. The home service plan ~~industry~~category is a highly ~~competitive industry.~~competitive. The principal methods of competition, and ~~the areas in~~by which we differentiate ourselves from our competitors, are quality and speed of service, contract offerings, brand awareness and reputation, customer satisfaction, pricing and promotions, contractor network and referrals.

Acquisition Activity

We ~~have a track record of acquiring other businesses and successfully integrating them into our operations, including the acquisition of Streem in 2019. We~~ anticipate that the highly fragmented nature of the home service plan ~~industry~~category will continue to create strategic opportunities for ~~further consolidation, and, with our scale, we believe we will be the acquirer of choice in the industry.~~acquisitions. In particular, we intend to focus strategically on underserved regions where we can enhance and expand service capabilities. Historically, we have used acquisitions to cost-effectively grow our customer base in high-growth geographies, ~~as well as enhance our technology capabilities,~~ and we intend to continue to do so. We may also explore opportunities to make strategic acquisitions that will expand our service offering in the broader home services ~~segment.~~

~~Critical Accounting Policies~~industry. We have also used acquisitions to enhance our technological capabilities. In 2019, we acquired Streem to support the service experience for our customers, reduce costs and ~~Estimates~~

~~Our critical accounting policies and estimates are described under the heading “Management’s Discussion and Analysis~~create potential new revenue opportunities across a variety of ~~Financial Condition and Results of Operations”~~channels. We expect to use Streem’s services in our ~~2019 Form 10-K. There have been no material changes~~core home service plan business and in ProConnect’s on-demand business to deliver a superior service experience and reduce our ~~critical accounting policies for the nine months ended September 30, 2020, certain of which are described below.~~

~~Goodwill and Intangible Assets~~

costs. In accordance with applicable accounting standards, goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment by applying a fair-value-based test on an annual basis, or more frequently, if circumstances indicate a potential impairment. As of September 30, 2020, we ~~do not believe there are any circumstances, including those related~~acquired a business to ~~COVID-19, that would indicate a potential impairment of~~expand our ~~goodwill or indefinite-lived intangible assets. We will continue to monitor the macroeconomic impacts on our business in our ongoing evaluation of potential impairments.~~ProConnect on-demand offering via their intellectual capital and know-how, technology platform capabilities and geographic presence.

Non-GAAP Financial Measures

To supplement our results presented in accordance with U.S. GAAP, we have disclosed non-GAAP financial measures ~~of operating results~~ that exclude or adjust certain items. We present within this “Management’s Discussion and Analysis of Financial Condition and Results of Operations” section the non-GAAP financial measure of Adjusted EBITDA. See “Results of Operations — Adjusted EBITDA” for a reconciliation of net income to Adjusted EBITDA, as well as “Key Business Metrics — Adjusted EBITDA” for further discussion of Adjusted EBITDA. Management uses Adjusted EBITDA to facilitate operating performance comparisons from period to period. We believe this non-GAAP financial measure provides investors, analysts and other interested parties useful information to evaluate our business performance as it facilitates company-to-company operating performance comparisons. While we believe this non-GAAP financial measure is useful in evaluating our business, it should be considered as supplemental in nature and is not meant to be considered in isolation or as a substitute for the related financial information prepared in accordance with U.S. GAAP. In addition, this non-GAAP financial measure may not be the same as similarly entitled measures reported by other companies, limiting its usefulness as a comparative measure.

Key Business Metrics

We focus on a variety of indicators and key operating and financial metrics to monitor the financial condition and performance of the continuing operations of our business. These metrics include:

revenue,

operating expenses,

net income,

earnings per share,

Adjusted EBITDA,

Adjusted EBITDA margin,

net cash provided from operating activities,

Free Cash Flow,

growth in number of home service plans, and

customer retention rate.

Revenue. Home service plan contracts are typically one year in duration. We recognize revenue at the agreed upon contractual amount over time using the input method in proportion to the costs expected to be incurred in performing services under the contracts. Our revenue is primarily a function of the volume and pricing of the services provided to our customers, as well as the mix of services provided. Our revenue volume is impacted by new ~~unit~~home service plan sales, customer retention and acquisitions. We derive substantially all of our revenue from customers in the ~~U.S.~~United States.

Operating Expenses. In addition to changes in our revenue, our operating results are affected by, among other things, the level of our operating expenses. Our operating expenses primarily include contract claims costs and expenses associated with sales and marketing, customer service and general corporate overhead. A number of our operating expenses are subject to inflationary pressures, such as salaries and wages, employee benefits and health care; contractor costs; home systems, appliances and repair costs; tariffs; insurance premiums; and various regulatory compliance costs.

Net Income and Earnings Per Share. The presentation of net income and basic and diluted earnings per share provides measures of performance which are useful for investors, analysts and other interested parties in company-to-company operating performance comparisons. Basic earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding during the period. Diluted earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potentially dilutive shares of common stock been issued. The dilutive effect of stock options, RSUs, performance shares (which are contractual rights to receive a share of our common stock (or the cash equivalent thereof) upon the achievement, in whole or in part, of the applicable performance goals, pursuant to the terms of the Omnibus Plan and ~~restricted stock awards~~the award agreement) and RSAs are reflected in diluted ~~net income~~earnings per share by applying the treasury stock method.

Adjusted EBITDA and Adjusted EBITDA margin. We evaluate performance and allocate resources based primarily on Adjusted EBITDA, which is a financial measure not calculated in accordance with U.S. GAAP. We define Adjusted EBITDA as net income before: provision for income taxes; interest expense; depreciation and amortization expense; non-cash stock-based compensation expense; restructuring charges; ~~Spin-off charges; secondary offering costs;~~loss on extinguishment of debt; and other non-operating expenses. We define ~~Adjusted~~“Adjusted EBITDA ~~margin~~margin” as Adjusted EBITDA divided by revenue. We believe Adjusted EBITDA and Adjusted EBITDA margin are useful for investors, analysts and other interested parties as they facilitate company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives ~~Spin-off charges~~ and equity-based, long-term incentive plans.

Net Cash Provided from Operating Activities and Free Cash Flow. We focus on measures designed to monitor cash flow, including net cash provided from operating activities and Free Cash Flow, which is a financial measure not calculated in accordance with U.S. GAAP and represents net cash provided from operating activities less property additions.

Growth in Number of Home Service Plans and Customer Retention Rate. We report our growth in number of home service plans and customer retention rate in order to track the performance of our business. Home service plans represent our recurring customer base, which includes customers with active contracts for recurring services. Our customer retention rate is calculated as the ratio of ending home service plans to the sum of beginning home service plans, new ~~unit~~home service plan sales and acquired accounts for the applicable period. These measures are presented on a rolling, 12-month basis in order to avoid seasonal anomalies.

Critical Accounting Policies and Estimates

Our critical accounting policies and estimates are described under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our 2020 Form 10-K. There have been no material changes to our critical accounting policies for the three months ended March 31, 2021, certain of which are described below.

Goodwill and Intangible Assets

In accordance with applicable accounting standards, goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment on an annual basis, or more frequently, if circumstances indicate a potential impairment. As of March 31, 2021, we do not believe there are any circumstances, including those related to COVID-19, that would indicate a potential impairment of our goodwill or indefinite-lived intangible assets. We will continue to monitor the macroeconomic impacts on our business in our ongoing evaluation of potential impairments.

‎

2321

Results of Operations

Three Months Ended ~~September 30, 2020~~March 31, 2021 Compared to the Three Months Ended ~~September 30, 2019~~March 31, 2020



	Three Months Ended				Increase						Three Months Ended				Increase
	September 30,				(Decrease)		% of Revenue				March 31,				(Decrease)		% of Revenue
(In millions)	2020		2019		2020 vs. 2019		2020		2019		2021		2020		2021 vs. 2020		2021		2020
Revenue	$	440	$	407	8	%	100	%	100	%	$	329	$	294	12	%	100	%	100	%
Cost of services rendered		225		201	12		51		49			181		147	23		55		50
Gross Profit		215		206	4		49		51			148		147	1		45		50
Selling and administrative expenses		129		104	24		29		26			118		105	13		36		36
Depreciation and amortization expense		7		6	12		2		2			9		8	14		3		3
Restructuring charges												1		3	*		—		1
Interest expense		14		16	(10)		3		4			13		15	(11)		4		5
Interest and net investment income		—		(2)	*		—		—			—		(2)	*		—		(1)
Loss on extinguishment of debt												1		—	*		—		—
Income before Income Taxes		65		82	(21)		15		20			5		17	(69)		2		6
Provision for income taxes		16		21	(24)		4		5			1		4	(88)		—		1
Net Income	$	49	$	61	(20)	%	11	%	15	%	$	5	$	13	(63)	%	1	%	4	%

________________________________

* not meaningful

~~Nine Months Ended September 30, 2020 Compared to the Nine Months Ended September 30, 2019~~

Nine Months Ended
Increase
September 30,
(Decrease)
% of Revenue
(In millions)
2020
2019
2020 vs. 2019
2020
2019
Revenue
$
1,151
$
1,065
8
%
100
%
100
%
Cost of services rendered
572
526
9
50
49
Gross Profit
579
539
7
50
51
Selling and administrative expenses
358
297
21
31
28
Depreciation and amortization expense
25
18
35
2
2
Restructuring charges
4
—
*
—
—
Spin-off charges
—
1
*
—
—
Interest expense
43
47
(8)
4
4
Interest and net investment loss (income)
1
(5)
*
—
—
Income before Income Taxes
148
180
(18)
13
17
Provision for income taxes
37
46
(19)
3
4
Net Income
$
111
$
134
(18)
%
10
%
13
%

~~________________________________~~

* not meaningful

Revenue

We reported revenue of ~~$440~~$329 million and ~~$407~~$294 million for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $1,151 million and $1,065 million for the nine months ended September 30, 2020 and 2019,~~ respectively. Revenue by major customer acquisition channel is as follows:

Three Months Ended ~~September 30, 2020~~March 31, 2021 Compared to the Three Months Ended ~~September 30, 2019~~March 31, 2020



	Three Months Ended								Three Months Ended
	September 30,								March 31,
(In millions)	2020		2019		Increase (Decrease)				2021		2020		Increase (Decrease)
Renewals	$	303	$	278	$	25	9	%	$	224	$	200	$	24	12	%
Real estate⁽¹⁾		76		77		(1)	(2)			57		56		1	2
Direct-to-consumer⁽¹⁾		56		50		6	13			41		35		6	16
Other		4		2		2	*			8		3		5	*
Total revenue	$	440	$	407	$	33	8	%	$	329	$	294	$	35	12	%

________________________________

* not meaningful

(1)First-year revenue only.

Revenue increased ~~eight~~12 percent for the three months ended ~~September 30, 2020~~March 31, 2021 compared to the three months ended ~~September 30, 2019,~~March 31, 2020, primarily driven by higher renewal revenue due to improved price realization and growth in the number of renewed home service plans, ~~partly a result of~~due, in part, to customer retention ~~improvement initiatives, and improved price realization.~~initiatives. The ~~decrease~~increase in real estate revenue primarily reflects aimproved price realization. Due to the annual nature of our home service plan agreements, real estate revenue has continued to be adversely impacted by the decline in ~~the number of first-year real estate home service plans, due, in part, to the adverse impact COVID-19 had on~~ U.S. existing home sales ~~during~~in the second quarter ~~offset,~~of 2020. Additionally, the strong existing home seller’s market has constrained demand for home service plans in ~~part, by improved price realization.~~this channel. The increase in direct-to-consumer revenue primarily reflects growth in the number of first-year direct-to-consumer home service plans, mostly driven by increased investments in ~~marketing,~~marketing. The increase in other revenue was driven by growth in ProConnect and ~~improved price realization.~~

~~Nine Months Ended September 30, 2020 Compared to the Nine Months Ended September 30, 2019~~Streem.

Nine Months Ended
September 30,
(In millions)
2020
2019
Increase (Decrease)
Renewals
$
792
$
722
$
70
10
%
Real estate⁽¹⁾
206
206
(1)
—
Direct-to-consumer⁽¹⁾
143
131
12
9
Other
10
6
4
*
Total revenue
$
1,151
$
1,065
$
86
8
%

~~________________________________~~

* not meaningful

~~(1)First-year revenue only.~~

Revenue increased eight percent for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019, primarily driven by higher renewal revenue due to growth in the numberNumber of ~~renewed~~ home service plans, partly a result of customer retention improvement initiatives, and improved price realization. The decrease in real estate revenue reflects a decline in the number of first-year real estate home service plans, due, in part, to the adverse impact COVID-19 had on U.S. existing home sales during the second quarter, offset, in part, by improved price realization. The increase in direct-to-consumer revenue reflects growth ~~in the number of first-year direct-to-consumer home service plans, mostly driven by increased investments in marketing, and improved price realization.~~

~~Growth~~ in number of home service plans and customer retention rate are presented below.



	As of				As of
	September 30,				March 31,
	2020		2019
(In millions)					2021		2020
Number of home service plans					2.25		2.17
Growth in number of home service plans	4	%	3	%	4	%	3	%
Customer retention rate	76	%	74	%	75	%	75	%

2522

Cost of Services Rendered

We reported cost of services rendered of ~~$225~~$181 million and ~~$201~~$147 million for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $572 million and $526 million for the nine months ended September 30, 2020 and 2019,~~ respectively. The following ~~tables provide~~table provides a summary of changes in cost of services rendered:

Three Months Ended ~~September 30, 2020~~March 31, 2021 Compared to the Three Months Ended ~~September 30, 2019~~March 31, 2020

(In millions)
Three Months Ended September 30, 2019
$
201
Impact of change in revenue
5
Contract claims costs
19
Three Months Ended September 30, 2020
$
225

The increase in contract claims costs primarily reflects higher incidence in the appliance and plumbing trades, which is primarily a result of customers sheltering at home in response to COVID-19, increased cost pressures in the appliance trade due to industry-wide availability challenges and normal inflation. Contract claims costs also reflects a favorable weather impact of approximately $1 million and process improvement benefits.

~~Nine Months Ended September 30, 2020 Compared to the Nine Months Ended September 30, 2019~~



(In millions)
Nine Months Ended September 30, 2019	$	526
Three Months Ended March 31, 2020			$	147
Impact of change in revenue		15		8
Contract claims costs		31		26
Nine Months Ended September 30, 2020	$	572
Three Months Ended March 31, 2021			$	181

The increase in contract claims costs reflects higher incidence in the ~~second and third quarters of 2020 in the~~ appliance and plumbing trades, ~~which is~~ primarily a result of customers sheltering at home in response to the COVID-19 pandemic, increased cost pressures in the appliance trade due to industry-wide availability challenges and ~~normal inflation.~~inflation, offset, in part, by process improvement benefits. Appliance parts availability challenges continued to drive additional replacements, contributing to the increased cost pressures. Contract claims costs also reflects ~~a favorable~~an unfavorable weather impact of approximately ~~$6 million, process improvement benefits and lower incidence in the heating trade in the first quarter of 2020.~~$5 million.

Selling and Administrative Expenses

We reported selling and administrative expenses of ~~$129~~$118 million and ~~$104~~$105 million for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $358 million and $297 million for the nine months ended September 30, 2020 and 2019,~~ respectively. For the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ selling and administrative expenses comprised sales, marketing and customer service costs of ~~$97~~$81 million and $75 million, respectively, and general and administrative expenses of ~~$32~~$37 million and $29 million, respectively. For the nine months ended September 30, 2020 and 2019, selling and administrative expenses comprised sales, marketing and customer service costs of $261 million and $213 million, respectively, and general and administrative expenses of $97 million and $84$30 million, respectively. The following ~~tables provide~~table provides a summary of changes in selling and administrative expenses:

Three Months Ended ~~September 30, 2020~~March 31, 2021 Compared to the Three Months Ended ~~September 30, 2019~~March 31, 2020



(In millions)
Three Months Ended September 30, 2019	$	104
Three Months Ended March 31, 2020			$	105
Sales and marketing costs		16		5
Customer service costs		6		2
Stock-based compensation expense		2		2
General and administrative costs		1		4
Three Months Ended September 30, 2020	$	129
Three Months Ended March 31, 2021			$	118

The increase in sales and marketing costs was primarily driven by higher targeted marketing spend to drive sales growth in the direct-to-consumer ~~channel.~~channel and ProConnect and investments in Streem. The increase in customer service costs was primarily related to managing a higher number of service requests and investments in customer retention initiatives. General and administrative costs increased compared to prior year primarily due to ~~investments in technology.~~

~~Nine Months Ended September 30, 2020 Compared to the Nine Months Ended September 30, 2019~~

(In millions)
Nine Months Ended September 30, 2019
$
297
Sales and marketing costs
36
Customer service costs
12
Stock-based compensation
6
Secondary offering costs
(2)
General and administrative costs
8
Nine Months Ended September 30, 2020
$
358

~~The increase in sales and marketing~~increased personnel costs was primarily driven by higher targeted marketing spend to drive sales growth in the direct-to-consumer channel. The increase in customer service costs was primarily related to managing a higher number of service requests and investments in customer retention initiatives. General and administrative costs increased compared to prior year primarily due to investments in technology and higher personnel costs, offset, in part, by lower professional fees.technology.

Depreciation Expense

Depreciation expense was $6 million and $5 million for ~~each of~~ the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019 and $16 million and $13 million for the nine months ended September 30, 2020 and 2019,~~ respectively.

Amortization Expense

Amortization expense was $2$3 million ~~and $1 million~~ for each of the three months ended ~~September 30, 2020~~March 31, 2021 and 2019, respectively, and $9 million and $5 million for the nine months ended September 30, 2020 and 2019, respectively. For the nine months ended September 30, 2020, the increase was primarily due to amortization of intangible assets recognized from our acquisition of Streem.2020.

Restructuring Charges

Restructuring charges were ~~less than~~ $1 million and $3 million for ~~each of~~ the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, and $4 million and less than $1 million for the nine months ended September 30, 2020 and 2019,~~ respectively.

For the ~~nine~~three months ended ~~September 30,~~March 31, 2020, restructuring charges comprised lease termination costs and severance and other costs related to the decision to consolidate certain operations of Landmark with those of ~~OneGuard, which was completed during the first quarter of 2020, as well as accelerated depreciation of certain technology systems.~~OneGuard.

~~For the three and nine months ended September 30, 2019, restructuring charges comprised severance costs.~~23

Interest Expense

Interest expense was ~~$14~~$13 million and ~~$16~~$15 million for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $43 million and $47 million for the nine months ended September 30, 2020 and 2019,~~ respectively. For the three ~~and nine~~ months ended ~~September 30, 2020,~~March 31, 2021, the decrease was primarily due to a decline in interest rates on the unhedged portion of our variable rate debt.

Interest and Net Investment ~~(Income) Loss~~Income

Interest and net investment ~~(income) loss reflects~~ income ofwas less than $1 million and $2 million for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ respectively, and a loss of $1 million for the nine months ended September 30, 2020 and income of $5 million for the nine months ended September 30, 2019. For the three months ended September 30, 2020 and 2019 and the nine months ended September 30, 2019, amounts primarily comprised interest on our investment portfolio. ~~For the nine~~

Loss on Extinguishment of Debt

Loss on extinguishment of debt was $1 million for the three months ended ~~September 30, 2020, amounts primarily comprised a $3 million loss on investment, offset,~~March 31, 2021, which was recorded in ~~part, by interest on our investment portfolio.~~connection with the partial repayment of the Term Loan Facility and includes the write-off of debt issuance costs and original issue discount. There were no such charges for the three months ended March 31, 2020.

Provision for Income Taxes

The effective tax rate on income was ~~24.8~~9.8 percent and ~~25.7~~25.0 percent for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and 25.1 percent and 25.5 percent for the nine months ended September 30, 2020 and 2019,~~ respectively. The decrease in the effective tax ~~rates~~rate for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 compared to ~~2019~~2020 is primarily due to ~~a decrease in our state and local effective~~excess tax ~~rates.~~

benefits for share-based awards.

Net Income

Net income was ~~$49~~$5 million and ~~$61~~$13 million for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $111 million and $134 million for the nine months ended September 30, 2020 and 2019,~~ respectively. For the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 compared to ~~2019,~~2020, the decrease was driven by the aforementioned operating results, offset, in part, by a decrease in the provision for income taxes as a result of lower income before income taxes.

Adjusted EBITDA

Adjusted EBITDA was ~~$91~~$36 million and ~~$106~~$47 million for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019, respectively, and $238 million and $255 million for the nine months ended September 30, 2020 and 2019,~~ respectively. The following ~~tables provide~~table provides a summary of changes in our Adjusted EBITDA:

Three Months Ended ~~September 30, 2020~~March 31, 2021 Compared to the Three Months Ended ~~September 30, 2019~~March 31, 2020



(In millions)
Three Months Ended September 30, 2019	$	106
Three Months Ended March 31, 2020			$	47
Impact of change in revenue		28		28
Contract claims costs		(19)		(26)
Sales and marketing costs		(16)		(5)
Customer service costs		(6)		(2)
General and administrative costs		(1)		(4)
Other		(2)		(1)
Three Months Ended September 30, 2020	$	91
Three Months Ended March 31, 2021			$	36

The increase in contract claims costs ~~primarily~~ reflects higher incidence in the appliance and plumbing trades, ~~which is~~ primarily a result of customers sheltering at home in response to the COVID-19 pandemic, increased cost pressures in the appliance trade due to industry-wide availability challenges and ~~normal inflation.~~inflation, offset, in part, by process improvement benefits. Appliance parts availability challenges continued to drive additional replacements, contributing to the increased cost pressures. Contract claims costs also reflects ~~a favorable~~an unfavorable weather impact of approximately ~~$1 million and process improvement benefits.~~$5 million.

~~Nine Months Ended September 30, 2020 Compared to the Nine Months Ended September 30, 2019~~

(In millions)
Nine Months Ended September 30, 2019
$
255
Impact of change in revenue
71
Contract claims costs
(31)
Sales and marketing costs
(36)
Customer service costs
(12)
General and administrative costs
(7)
Other
(2)
Nine Months Ended September 30, 2020
$
238

The increase in contract claims costs reflects higher incidence in the second and third quarters of 2020 in the appliance and plumbing trades, which is primarily a result of customers sheltering at home in response to COVID-19, increased cost pressures in the appliance trade due to industry-wide availability challenges and normal inflation. Contract claims costs also reflects a favorable weather impact of approximately $6 million, process improvement benefits and lower incidence in the heating trade in the first quarter of 2020.

The increase in sales and marketing costs was primarily driven by higher targeted marketing spend to drive sales growth in the direct-to-consumer channel. The increase in customer service costs was primarily related to managing a higher number of service requests and investments in customer retention initiatives. General and administrative costs increased compared to prior year primarily due to investments in technology and higher personnel costs, offset, in part, by lower professional fees. Other primarily consists of interest and net investment income.

2824

A reconciliation of Net Income to Adjusted EBITDA is presented below.



	Three Months Ended				Nine Months Ended				Three Months Ended
	September 30,				September 30,				March 31,
(In millions)	2020		2019		2020		2019		2021		2020
Net Income	$	49	$	61	$	111	$	134	$	5	$	13
Depreciation and amortization expense		7		6		25		18		9		8
Restructuring charges		—		—		4		—		1		3
Spin-off charges		—		—		—		1
Provision for income taxes		16		21		37		46		1		4
Non-cash stock-based compensation expense		4		2		13		7		6		3
Interest expense		14		16		43		47		13		15
Secondary offering costs		—		—		—		2
Other non-operating expenses⁽¹⁾		—		—		5		—
Loss on extinguishment of debt										1		—
Adjusted EBITDA	$	91	$	106	$	238	$	255	$	36	$	47

~~________________________________~~

~~(1)~~Other non-operating expenses for the nine months ended September 30, 2020 includes (a) a loss on investment of $3 million, (b) incremental direct costs related to COVID-19 of $1 million, which were temporary in nature and primarily related to incremental health and childcare benefits for our employees and hoteling costs related to our offshore business process outsourcers and (c) acquisition-related transaction costs of $1 million. There were no such charges for the three months ended September 30, 2020 or the three and nine months ended September 30, 2019.

Liquidity and Capital Resources

Liquidity

A substantial portion of our liquidity needs are due to debt service requirements on our indebtedness. The Credit Agreement, as well as the Indenture, contain covenants that limit or restrict our ability, including the ability of certain of our subsidiaries, to incur additional indebtedness, repurchase debt, incur liens, sell assets, make certain payments (including dividends) and enter into transactions with affiliates. As of ~~September 30, 2020,~~March 31, 2021, we were in compliance with the covenants under the agreements that were in effect on such date. WeBased on current conditions, we do not believe ~~that~~the COVID-19 pandemic will affect our ongoing ability to meet the covenants in our debt instruments, including our Credit Agreement and Indenture.

Cash and ~~short-term marketable securities~~cash equivalents totaled ~~$551~~$538 million and ~~$434~~$597 million as of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, respectively. ~~Cash~~Our cash and ~~short-term marketable securities~~cash equivalents include balances associated with regulatory requirements in our business. See “—Limitations on Distributions and Dividends by Subsidiaries.” As of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, the total net assets subject to these third-party restrictions was ~~$176~~$175 million and ~~$168~~$180 million, respectively. As of ~~September 30, 2020,~~March 31, 2021, there were no$2 million of letters of credit outstanding and ~~there was $250~~$248 million of available borrowing capacity under the Revolving Credit Facility. The letters of credit are posted in lieu of cash to satisfy regulatory requirements in certain states in which we operate. Available liquidity was ~~$624~~$611 million at ~~September 30, 2020,~~March 31, 2021, consisting of ~~$374~~$363 million of cash not subject to third-party restrictions and ~~$250~~$248 million of available borrowing capacity under the Revolving Credit Facility. We currently believe that cash generated byfrom operations, our cash on hand and available borrowing capacity under the Revolving Credit Facility at ~~September 30, 2020~~March 31, 2021 will provide us with sufficient liquidity to meet our obligations for the foreseeable future.

On February 17, 2021, we repaid $100 million of outstanding principal amount of the Term Loan Facility. In connection with the repayment, we recorded a loss on extinguishment of debt of $1 million, which included the write-off of debt issuance costs and original issue discount.

We closely monitor the performance of our investment portfolio. From time to time, we review the statutory reserve requirements to which our regulated entities are subject and any changes to such requirements. These reviews may result in identifying current reserve levels above or below minimum statutory reserve requirements, in which case we may adjust our reserves. The reviews may also identify opportunities to satisfy certain regulatory reserve requirements through alternate financial vehicles.

We may, from time to time, repurchase or otherwise retire or extend our debt and/or take other steps to reduce our debt or otherwise improve our financial position, gross leverage, results of operations or cash flows. These actions may include open market debt repurchases, negotiated repurchases, other retirements of outstanding debt and/or opportunistic refinancing of debt. The amount of debt that may be repurchased or otherwise retired or refinanced, if any, and the price of such repurchases, retirements or refinancings will depend on market conditions, trading levels of our debt, our cash position, compliance with debt covenants and other considerations.

Limitations on Distributions and Dividends by Subsidiaries

We depend on our subsidiaries to distribute funds to us so that we may pay obligations and expenses, including satisfying obligations with respect to indebtedness. The ability of our subsidiaries to make distributions and dividends to us depends on their operating results, cash requirements, financial condition and general business conditions, as well as restrictions under the laws of our subsidiaries’ jurisdictions.

Our subsidiaries are permitted under the terms of the Credit Agreement and other indebtedness to incur additional indebtedness that may restrict or prohibit the making of distributions, the payment of dividends or the making of loans by such subsidiaries to us.

Furthermore, there are third-party restrictions on the ability of certain of our subsidiaries to transfer funds to us. These restrictions are related to regulatory requirements. The payments of ordinary and extraordinary dividends by certain of our subsidiaries (through which we conduct our business) are subject to significant regulatory restrictions under the laws and regulations of the states in which they operate. Among other things, such laws and regulations require certain subsidiaries to maintain minimum capital and net worth requirements and may limit the amount of ordinary and extraordinary dividends and other payments that these subsidiaries can pay to us. We expect that such limitations will be in effect for the foreseeable future. In Texas, we are relieved of the obligation to post 75 percent of our otherwise required reserves because we operate a captive insurer approved by Texas regulators in order to satisfy such obligations. None of our subsidiaries are obligated to make funds available to us through the payment of dividends.

Cash Flows

Cash flows from operating, investing and financing activities, as reflected in the condensed consolidated statements of cash flows included in Part I, Item 1 of this report, are summarized in the following table.



	Nine Months Ended				Three Months Ended
	September 30,				March 31,
(In millions)	2020		2019		2021		2020
Net cash provided from (used for):
Operating activities	$	154	$	154	$	52	$	60
Investing activities		(25)		(19)		(7)		(3)
Financing activities		(6)		(6)		(105)		(3)
Cash increase during the period	$	123	$	129
Cash (decrease) increase during the period					$	(59)	$	54

Operating Activities

Net cash provided from operating activities was ~~$154~~$52 million for ~~each of~~ the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021, compared to $60 million for the three months ended March 31, 2020.

Net cash provided from operating activities in 2021 comprised $21 million in earnings adjusted for non-cash charges and ~~2019.~~a $31 million decrease in cash required for working capital. The decrease in cash required for working capital was driven by growth in our underlying business.

Net cash provided from operating activities in 2020 comprised ~~$155~~$25 million in earnings adjusted for non-cash charges ~~offset, in part, by~~and a $1$35 million ~~increase in cash required for working capital. See “Liquidity—Financial Position” for further details.~~

~~Net cash provided from operating activities in 2019 comprised $165 million in earnings adjusted for non-cash charges, offset, in part, by a $12 million increase~~decrease in cash required for working capital. The ~~increase~~decrease in cash required for working capital was driven by ~~the seasonality of~~growth in our ~~business, which resulted in a contract asset that was offset, in part, by higher amounts due to suppliers and contractors.~~underlying business.

Investing Activities

Net cash used for investing activities was ~~$25~~$7 million and ~~$19~~$3 million for the ~~nine~~three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ respectively.

Capital expenditures ~~increased to $26~~were $7 million for the ~~nine~~three months ended ~~September 30, 2020,~~March 31, 2021, compared to ~~$15~~$8 million for the ~~nine~~three months ended ~~September 30, 2019,~~March 31, 2020, and included recurring capital needs and technology projects. We expect capital expenditures for the full year ~~2020~~2021 relating to recurring capital needs and the continuation of investments in information systems and productivity enhancing technology to be approximately $35 million to $4045 million. We have no additional material capital commitments at this time.

Cash flows provided from purchases, sales and maturities of securities, net, for the ~~nine~~three months ended ~~September 30,~~March 31, 2020 ~~and 2019~~ were $7$5 million ~~and $3 million, respectively,~~ and were driven by the maturities of marketable securities. There were no cash flows provided from purchases, sales and maturities of securities, net, for the three months ended March 31, 2021. There were no sales of marketable securities in the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 and ~~2019.~~

Cash payments for business acquisitions, net of cash acquired, were $5 million for the nine months ended September 30, 2020, compared to $3 million for the nine months ended September 30, 2019, and represent ongoing strategic investments in our business. The business acquisition in the nine months ended September 30, 2020 was made to expand our on-demand offering.

~~Cash flows used for other investing activities for the nine months ended September 30, 2019 were $3 million and represent ongoing strategic investments in our business.~~2020.

Financing Activities

Net cash used for financing activities was $6$105 million and $3 million for ~~each of~~ the ~~nine~~three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019~~respectively, and primarily consisted of payments on ~~debt and finance lease obligations.~~debt. For the three months ended March 31, 2021, amounts include the partial repayment of $100 million of the Term Loan Facility.

Contractual Obligations

Our ~~2019~~2020 Form 10-K includes disclosures of our contractual obligations and commitments as of December 31, ~~2019.~~2020. We continue to make the contractually required payments, and, therefore, the ~~2020~~2021 obligations and commitments described in our ~~2019~~2020 Form 10-K have been reduced by the required payments.

AsDuring the three months ended March 31, 2021, we repaid $100 million of ~~September 30,~~the outstanding principal amount of the Term Loan Facility. This amount was disclosed in our 2020 ~~we have entered into additional leases~~Form 10-K as a ~~lessee for real estate, some~~required principal payment in 2025. Based on applicable rates at March 31, 2021 plus specified margins, this partial repayment results in a reduction in interest expense of which have not yet commenced, with lease terms between three and seven years. Remaining rent payments are expected to commence during the fourth quarter of 2020 and first quarter of 2021. These leases will result in future non-cancelable operating lease payments of $2approximately $12 million in ~~2021 and $9 million in~~total for the years ~~thereafter (2022-2028).~~2021 through 2025.

Financial Position

The following discussion describes changes in our financial position from December 31, ~~2019~~2020 to ~~September 30, 2020:~~March 31, 2021:

Cash and cash equivalents ~~increased from prior year levels,~~decreased during the three months ended March 31, 2021, primarily due to the repayment of $100 million of outstanding principal amount of the Term Loan Facility, offset, in part, by cash provided from operating activities.

~~The Contract asset is~~Accounts payable increased during the three months ended March 31, 2021, reflecting the timing of trade payables due to the seasonality of our business.

Deferred revenue increased during the three months ended March 31, 2021, primarily due to the recognition of a contract liability of $45 million related to the recognition of monthly-pay customer revenue on an other-than-straight-line basis to match the timing of cost recognition.

~~Intangible Assets, net~~Long-term debt decreased ~~from prior year levels, primarily due to changes in~~during the valuations of certain intangible assets related to our acquisition of Streem. See Note 7 to the condensed consolidated financial statements included in Part I, Item 1 of this report for further information regarding acquisitions.

~~Accounts payable increased from prior year levels, reflecting the timing of trade payables~~three months ended March 31, 2021, due to the ~~seasonality~~repayment of ~~our business.~~

Home service plan claims increased from prior year levels, reflecting the seasonality of contract claims, which increased amounts due to contractors and suppliers, as well as the timing of claims due to industry-wide availability challenges in the appliance trade.

Other long-term liabilities increased from prior year levels, primarily due to the change in the valuation of our interest rate swap. See Note 16 to the condensed consolidated financial statements included in Part I, Item 1 of this report for more information.

~~Total shareholders’ equity was a deficit of $71 million as of September 30, 2020 compared to a deficit of $179 million as of December 31, 2019. The increase was primarily driven by the $111~~$100 million of ~~net income generated during~~outstanding principal amount of the nine months ended September 30, 2020 which reduced our accumulated deficit. See the condensed consolidated statements of changes in (deficit) equity included in Part I, Item 1 of this report for further information.Term Loan Facility.

Off-Balance Sheet Arrangements

As of ~~September 30, 2020,~~March 31, 2021, we did not have any significant off-balance sheet arrangements.

We do not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes. Accordingly, we are not materially exposed to any financing, liquidity, market or credit risk that could arise if we had engaged in such relationships.

3127

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The economy and its impact on discretionary consumer spending, labor wages, material costs, home resales, unemployment rates, insurance costs and medical costs could have a material adverse impact on future results of operations.

We are exposed to the impact of interest rate changes and manage this exposure through the use of variable-rate and fixed-rate debt and by utilizing an interest rate swap. There have been no material changes to the market risk associated with debt obligations and other significant instruments from the risks described in Part II, Item 7A in our ~~2019~~2020 Form 10-K.

ITEM 4. CONTROLS AND PROCEDURES

Evaluation of ~~disclosure controls~~Disclosure Controls and ~~procedures~~Procedures

We maintain a set of disclosure controls and procedures designed to ensure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms. The design of any disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this Quarterly Report on Form 10-Q, an evaluation was carried out under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of our disclosure controls and procedures. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures, as of the end of the period covered by this report, were effective to provide reasonable assurance that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to our management, including the Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure.

Changes in ~~internal control~~Internal Control over ~~financial reporting~~Financial Reporting

No changes in our internal control over financial reporting, as defined in Rule 13a-15(f) and Rule 15d-15(f) under the Exchange Act, occurred during our most recently completed fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. As a result of the COVID-19 pandemic, our workforce began working remotely in March 2020. These changes to the working environment did not have a material effect on our internal controls over financial reporting during the most recent quarter.

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PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

~~Due~~The information required with respect to this Part II, Item 1 can be found under Note 8 to the ~~nature~~condensed consolidated financial statements included in Part I, Item 1 of our business activities, we are at times subject to pending and threatened legal and regulatory actions that arise out of the ordinary course of business. In the opinion of management, based in part upon advice of legal counsel, the disposition of any such matters is not expected, individually or in the aggregate, to have a material adverse effect on our business, financial position, results of operations or cash flows. However, the results of legal actions cannot be predicted with certainty. Therefore, it is possible that our business, financial position, results of operations or cash flows could be materially adversely affected in any particular period by the unfavorable resolution of one or more legal actions.this report.

ITEM 1A. RISK FACTORS

For information regarding factors that could affect our business, financial condition or results of operations, see the risk factors discussed in Part I, Item 1A. “Risk Factors” in our ~~2019~~2020 Form 10-K and Part II, Item 1A, “Risk Factors” in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2020. Except as described in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2020, there10-K. There have been no material changes to the risk factors disclosed in our ~~2019~~2020 Form 10-K. The risks described in our ~~2019~~2020 Form 10-K are not the only risks we face. Additional risks and uncertainties not currently known to us or ~~that~~those we currently ~~deem~~view to be immaterial may also ~~may~~ materially and adversely affect our business, financial condition or results of operations.

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ITEM 6. EXHIBITS

Exhibit ‎Number		Description
2.1		Separation and Distribution Agreement, dated as of September 28, 2018, by and between Terminix Global Holdings, Inc. (formerly ServiceMaster Global Holdings, Inc.) and frontdoor, inc. (incorporated by reference to Exhibit 2.1 to Frontdoor’s Current Report on Form 8-K filed on October 1, 2018).
3.1		Amended and Restated Certificate of Incorporation of frontdoor, inc. (incorporated by reference to Exhibit 3.1 to Frontdoor’s Current Report on Form 8-K filed on October 1, 2018).
3.2		Amended and Restated Bylaws of frontdoor, inc. (incorporated by reference to Exhibit 3.2 to Frontdoor’s Current Report on Form 8-K filed on October 1, 2018).
10.1^#		Form of Non-Qualified Stock Option Agreement under the frontdoor, inc. Omnibus Plan, effective March 2021.
10.2^#		Form of Restricted Stock Unit Agreement under the frontdoor, inc. Omnibus Plan, effective March 2021.
10.3^#		Form of Performance Shares Agreement under the frontdoor, inc. Omnibus Plan, effective March 2021.
31.1*		Certification of Chief Executive Officer pursuant to Rule 13a - 14, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2*		Certification of Chief Financial Officer pursuant to Rule 13a - 14, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1*		Certification of Chief Executive Officer pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2*		Certification of Chief Financial Officer pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS*		Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCH*		Inline XBRL Taxonomy Extension Schema
101.CAL*		Inline XBRL Taxonomy Extension Calculation Linkbase
101.DEF*		Inline XBRL Taxonomy Extension Definition Linkbase
101.LAB*		Inline XBRL Taxonomy Extension Label Linkbase
101.PRE*		Inline XBRL Extension Presentation Linkbase
104*		Cover page formatted as Inline XBRL and included in Exhibit 101.

___________________________________

# Denotes management compensatory plans, contracts or arrangements.

* Filed herewith.

The agreements and other documents filed as exhibits to this report are not intended to provide factual information or other disclosure other than the terms of the agreements or other documents themselves, and you should not rely on them for that purpose. In particular, any representations and warranties made by Frontdoor in these agreements or other documents were made solely within the specific context of the relevant agreement or document and may not describe the actual state of affairs as of the date they were made or at any other time.

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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Date: ~~November 5, 2020~~May 6, 2021


	frontdoor, inc.
	(Registrant)

	By:	/s/ Brian K. Turcotte
		Brian K. Turcotte
		Senior Vice President and Chief Financial Officer (Principal Financial Officer)

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