Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. YES ☒ NO ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data file required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). YES ☒ NO ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. YES ☐ NO ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). YES ☐ NO ☒

There were ~~43,627,128~~45,887,624 shares of the registrant’s Common Stock issued and outstanding as of ~~May 1,~~October 30, 2020.

This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, and these statements involve substantial risks and uncertainties. All statements other than statements of historical fact contained in this Quarterly Report on Form 10-Q are forward-looking statements. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as “may,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions. Forward-looking statements contained in this Quarterly Report on Form 10-Q include, but are not limited to, statements about:

We caution you that the foregoing list may not contain all of the forward-looking statements made in this Quarterly Report on Form 10-Q.

You should not rely upon forward-looking statements as predictions of future events. We have based the forward-looking statements contained in this Quarterly Report on Form 10-Q primarily on our current expectations and projections about future events and trends that we believe may affect our business, financial condition, results of operations and prospects. The outcome of the events described in these forward-looking statements is subject to risks, uncertainties and other factors described in “Risk Factors” and elsewhere in this Quarterly Report on Form 10-Q. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this Quarterly Report on Form 10-Q. The results, events and circumstances reflected in the forward-looking statements may not be achieved or occur, and actual results, events or circumstances could differ materially from those described in the forward-looking statements.

The forward-looking statements made in this Quarterly Report on Form 10-Q relate only to events as of the date on which the statements are made. We undertake no obligation to update any forward-looking statements made in this Quarterly Report on Form 10-Q to reflect events or circumstances after the date of this Quarterly Report on Form 10-Q or to reflect new information or the occurrence of unanticipated events, except as required by law.

We may not actually achieve the plans, intentions or expectations disclosed in our forward-looking statements and you should not place undue reliance on our forward-looking statements. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures or investments we may make.

In this Quarterly Report on Form 10-Q, the terms “HubSpot,” “we,” “us,” and “our” refer to HubSpot, Inc. and its subsidiaries, unless the context indicates otherwise.

	March 31,			December 31,			September 30,			December 31,
	2020			2019			2020			2019
Assets
Current assets:
Cash and cash equivalents	$	229,133		$	269,670		$	124,895		$	269,670
Short-term investments		739,428			691,834			1,059,615			691,834
Accounts receivable — net of allowance for doubtful accounts of $2,786 and $1,584 at March 31, 2020 and December 31, 2019, respectively		81,055			92,517
Accounts receivable — net of allowance for doubtful accounts of $2,525 and $1,584 at September 30, 2020 and December 31, 2019, respectively								94,122			92,517
Deferred commission expense		33,214			32,078			39,666			32,078
Prepaid expenses and other current assets		29,923			23,625			40,516			23,625
Total current assets		1,112,753			1,109,724			1,358,814			1,109,724
Long-term investments		66,184			53,776			43,550			53,776
Property and equipment, net		85,653			83,649			95,352			83,649
Capitalized software development costs, net		18,826			16,793			22,839			16,793
Right-of-use assets		230,565			234,390			278,825			234,390
Deferred commission expense, net of current portion		18,792			19,110			23,712			19,110
Other assets		12,883			9,824			11,719			9,824
Intangible assets, net		10,898			11,752			10,013			11,752
Goodwill		29,956			30,250			30,597			30,250
Total assets	$	1,586,510		$	1,569,268		$	1,875,421		$	1,569,268
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable	$	10,671		$	12,842		$	14,116		$	12,842
Accrued compensation costs		23,809			26,318			40,079			26,318
Accrued expenses and other current liabilities		29,450			28,686			31,891			28,686
Operating lease liabilities		24,542			23,613			30,252			23,613
Deferred revenue		238,913			231,030			256,034			231,030
Total current liabilities		327,385			322,489			372,372			322,489
Operating lease liabilities, net of current portion		239,655			244,216			283,373			244,216
Deferred revenue, net of current portion		3,334			3,058			3,082			3,058
Other long-term liabilities		8,898			8,983			9,682			8,983
Convertible senior notes		346,265			340,564			474,048			340,564
Total liabilities		925,537			919,310			1,142,557			919,310
Commitments and contingencies (Note 9)
Commitments and contingencies (Note 10)
Stockholders’ equity:
Common stock		44			44			46			44
Additional paid-in capital		1,077,605			1,048,380			1,198,332			1,048,380
Accumulated other comprehensive loss		(830	)		(336	)		2,231			(336	)
Accumulated deficit		(415,846	)		(398,130	)		(467,745	)		(398,130	)
Total stockholders’ equity		660,973			649,958			732,864			649,958
Total liabilities and stockholders’ equity	$	1,586,510		$	1,569,268		$	1,875,421		$	1,569,268

The accompanying notes are an integral part of the consolidated financial statements.

	For the Three Months Ended March 31,						For the Three Months Ended September 30,						For the Nine Months Ended September 30,
	2020			2019			2020			2019			2020			2019
Revenues:
Subscription	$	191,229		$	144,226		$	221,058		$	167,078		$	608,702		$	467,180
Professional services and other		7,739			7,572			7,327			6,543			22,259			21,494
Total revenue		198,968			151,798			228,385			173,621			630,961			488,674
Cost of revenues:
Subscription		29,734			21,301			33,181			25,671			93,316			70,550
Professional services and other		8,551			8,277			9,422			7,592			26,348			23,433
Total cost of revenues		38,285			29,578			42,603			33,263			119,664			93,983
Gross profit		160,683			122,220			185,782			140,358			511,297			394,691
Operating expenses:
Research and development		46,202			35,177			54,456			39,847			150,026			115,480
Sales and marketing		102,328			74,905			119,299			91,283			324,230			250,267
General and administrative		26,255			21,174			27,488			23,300			80,228			67,777
Total operating expenses		174,785			131,256			201,243			154,430			554,484			433,524
Loss from operations		(14,102	)		(9,036	)		(15,461	)		(14,072	)		(43,187	)		(38,833	)
Other expense:
Interest income		4,057			4,174			958			5,185			7,150			14,783
Interest expense		(5,953	)		(5,513	)		(7,062	)		(5,760	)		(29,823	)		(16,946	)
Other expense		(1,052	)		(12	)		(7	)		(89	)		(1,152	)		(773	)
Total other expense		(2,948	)		(1,351	)		(6,111	)		(664	)		(23,825	)		(2,936	)
Loss before income tax expense		(17,050	)		(10,387	)		(21,572	)		(14,736	)		(67,012	)		(41,769	)
Income tax expense		(666	)		(713	)		(926	)		(251	)		(2,603	)		(1,675	)
Net loss	$	(17,716	)	$	(11,100	)	$	(22,498	)	$	(14,987	)	$	(69,615	)	$	(43,444	)
Net loss per share, basic and diluted	$	(0.41	)	$	(0.27	)	$	(0.49	)	$	(0.35	)	$	(1.57	)	$	(1.04	)
Weighted average common shares used in computing basic and diluted net loss per share:		43,275			40,568			45,627			42,531			44,346			41,749

The accompanying notes are an integral part of the consolidated financial statements.

	For the Three Months Ended March 31,						For the Three Months Ended September 30,						For the Nine Months Ended September 30,
	2020			2019			2020			2019			2020			2019
Net loss	$	(17,716	)	$	(11,100	)	$	(22,498	)	$	(14,987	)	$	(69,615	)	$	(43,444	)
Other comprehensive loss:
Foreign currency translation adjustment		(1,077	)		(304	)		2,049			(947	)		2,132			(997	)
Changes in unrealized gain on investments, net of income taxes of $0 for the three months ended March 31, 2020 and $113 thousand for the three months ended March 31, 2019		583			426
Changes in unrealized (loss) gain on investments, net of income taxes of ($15) thousand and ($91) thousand for the three and nine months ended September 30, 2020, and ($12) thousand and $257 thousand for the three and nine months ended September 30, 2019.								(279	)		(203	)		435			811
Comprehensive loss	$	(18,210	)	$	(10,978	)	$	(20,728	)	$	(16,137	)	$	(67,048	)	$	(43,630	)

The accompanying notes are an integral part of the consolidated financial statements.

	For the Three Months Ended March 31,						For the Nine Months Ended September 30,
	2020			2019			2020			2019
Operating Activities:
Net loss	$	(17,716	)	$	(11,100	)	$	(69,615	)	$	(43,444	)
Adjustments to reconcile net loss to net cash and cash equivalents provided by operating activities
Depreciation and amortization		8,711			6,973			27,067			21,248
Stock-based compensation		27,463			21,205			90,022			73,659
Benefit for deferred income taxes		(257	)		(28	)
Loss on early extinguishment of 2022 Convertible Notes								10,493		—
Repayment of 2022 Convertible Notes attributable to the debt discount								(48,675	)	—
(Benefit) provision for deferred income taxes								(736	)		49
Amortization of debt discount and issuance costs		5,703			5,260			18,188			16,184
Accretion of bond discount		(2,154	)		(2,751	)		(3,716	)		(10,889	)
Unrealized currency translation		781			(281	)		(121	)		(193	)
Changes in assets and liabilities
Accounts receivable		9,780			7,758			(380	)		(1,346	)
Prepaid expenses and other assets		(15,107	)		886			(22,596	)		(6,217	)
Deferred commission expense		(1,523	)		(3,334	)		(11,351	)		(5,551	)
Right-of-use assets		5,723			5,505			22,582			14,310
Accounts payable		1,495			4,911			3,070			6,195
Accrued expenses and other liabilities		(5,439	)		(2,071	)		13,780			955
Operating lease liabilities		(5,281	)		(4,110	)		(21,516	)		(14,788	)
Deferred revenue		10,832			8,893			21,492			20,910
Net cash and cash equivalents provided by operating activities		23,011			37,716			27,988			71,082
Investing Activities:
Purchases of investments		(439,889	)		(386,501	)		(1,377,442	)		(967,994	)
Maturities of investments		382,875			183,460			1,013,270			689,614
Sale of investments								10,932		—
Purchases of property and equipment		(11,098	)		(4,265	)		(27,753	)		(21,197	)
Capitalization of software development costs		(4,769	)		(2,821	)		(15,644	)		(9,139	)
Purchases of strategic investments								(2,000	)		(553	)
Net cash and cash equivalents used in investing activities		(72,881	)		(210,127	)		(398,637	)		(309,269	)
Financing Activities:
Proceeds from common stock offering, net of offering costs paid of $256		—			342,739
Proceeds from issuance of 2025 Convertible Notes, net of issuance costs paid of $9.9 million								450,123		—
Proceeds from settlement of Convertible Note Hedges related to the 2022 Convertible Notes								362,492		—
Payments for settlement of Warrants related to the 2022 Convertible Notes								(327,543	)	—
Repayment of 2022 Convertible Notes attributable to the principal								(234,366	)	—
Payments for Capped Call Options related to the 2025 Convertible Notes								(50,600	)	—
Proceeds from common stock offering, net of offering costs paid of $365								—			342,628
Employee taxes paid related to the net share settlement of stock-based awards		(941	)		(1,084	)		(4,637	)		(4,767	)
Proceeds related to the issuance of common stock under stock plans		6,854			5,690			22,256			18,926
Repayments of finance lease obligations		(30	)		(118	)		(28	)		(249	)
Net cash and cash equivalents provided by financing activities		5,883			347,227			217,697			356,538
Effect of exchange rate changes on cash, cash equivalents, and restricted cash		(1,814	)		(784	)		2,361			(2,171	)
Net increase in cash, cash equivalents and restricted cash		(45,801	)		174,032			(150,591	)		116,180
Cash, cash equivalents and restricted cash, beginning of period		278,515			117,114			278,515			117,114
Cash, cash equivalents and restricted cash, end of period	$	232,714		$	291,146		$	127,924		$	233,294
Supplemental cash flow disclosure:
Cash paid for interest							$	508		$	503
Cash paid for income taxes	$	746		$	1,027		$	2,849		$	2,395
Right-of-use assets obtained in exchange for operating lease liabilities	$	6,396		$	12,410		$	65,013		$	81,744
Non-cash investing and financing activities:
Common stock offering costs, incurred but not yet paid	$	—		$	109
Capital expenditures incurred but not yet paid	$	1,204		$	2,802		$	1,270		$	1,871
Asset retirement obligations	$	87		$	—		$	699		$	1,106
Issuance of common stock for repayment of 2022 Convertible Notes							$	330,497		$	—

The accompanying notes are an integral part of the consolidated financial statements.

HubSpot, Inc. (the “Company”) provides asoftware and support through its cloud-based ~~inbound marketing, sales and~~ customer ~~service~~relationship management, or CRM, platform ~~which is referred~~ to ~~in this document as the Company’s Growth Platform, that enables~~help businesses to grow better. The Company’s ~~Growth Platform, comprised of Marketing Hub, Sales Hub, Service Hub,~~CRM platform includes marketing, sales, service, and ~~a free customer relationship~~website management ~~system (“CRM”)~~products and features ~~integrated applications~~tools and ~~tools~~integrations that enable businesses to ~~create a cohesive~~attract, engage, and ~~adaptable customer experience~~delight customers throughout the customer lifecycle.

The accompanying unaudited consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States (“GAAP”) applicable to interim periods, under the rules and regulations of the United States Securities and Exchange Commission (“SEC”). In the opinion of management, the Company has prepared the accompanying unaudited consolidated financial statements on a basis substantially consistent with the audited consolidated financial statements of the Company as of and for the year ended December 31, 2019, and these consolidated financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair statement of the results of the interim periods presented. All intercompany balances and transactions have been eliminated in consolidation.

The results of operations for the interim periods presented are not necessarily indicative of the results to be expected for any subsequent quarter or for the entire year ending December 31, 2020. The year-end balance sheet data was derived from audited financial statements, but this Form 10-Q does not include all disclosures required under GAAP. Certain information and note disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted under the rules and regulations of the SEC.

These interim financial statements should be read in conjunction with the audited consolidated financial statements and related notes contained in the Company’s Annual Report on Form 10-K filed with the SEC on February 12, 2020. There have been no changes in the Company’s significant accounting policies from those that were disclosed in the Company’s Annual Report on Form 10-K that have had a material impact on our consolidated financial statements and related notes.

OnIn March ~~11,~~ 2020, the World Health Organization, or WHO, ~~classified~~declared the ~~recent~~outbreak of a disease caused by a novel strain of the coronavirus ~~or COVID-19, as~~(COVID-19) to be a global pandemic, or pandemic. The Company has assessed the impact of the ~~COVID-19~~ pandemic, and while the broader implications of ~~COVID-19~~the pandemic on ~~its~~the results of operations and overall financial performance remain uncertain, the Company assessed the potential impact on ~~its March 31,~~the September 30, 2020 financial statements and determined there were no material adjustments necessary with respect to these consolidated financial statements.

Given that the economic consequences of the ~~COVID-19~~ pandemic have been exceptionally challenging for many customers, in March 2020, the Company ~~has~~ implemented certain changes to pricing and packaging, including reducing prices on certain products and offering certain product functionality free of ~~charge.~~charge for a limited time. The Company also paid certain Solutions Partners ~~two~~six months of commissions in advance of them being earned. While revenue, customer retention, and earnings are relatively predictable under a subscription-based business model, the potential effect of the ~~COVID-19~~ pandemic will not be fully reflected in the results of operations and overall financial performance of the Company until future periods given the current macro-economic uncertainty.

OnIn March ~~27,~~ 2020, the Coronavirus Aid, Relief, and Economic Security (“CARES”) Act was signed into law by the United States. The CARES Act provides a substantial stimulus and assistance package intended to address the impact of the COVID-19 pandemic, including tax relief and government loans, grants, and investments. In June 2020, the Jobs Support Scheme (“JSS”) was announced by the Singapore government to provide support to employers and help enterprises retain their local employees during the pandemic. The CARES Act and the JSS did not have a material impact with respect to these consolidated financial statements.

Recent accounting standards not included below are not expected to have a material impact on our consolidated financial position and results of operations.

In January 2017, the Financial Accounting Standards Board (“FASB”) issued guidance simplifying the accounting for goodwill impairment by removing Step 2 of the goodwill impairment test. Under previous guidance, Step 2 of the goodwill impairment test required entities to calculate the implied fair value of goodwill in the same manner as the amount of goodwill recognized in a business combination by assigning the fair value of a reporting unit to all of the assets and liabilities of the reporting unit. The carrying value in excess of the implied fair value was recognized as goodwill impairment. Under the new guidance, goodwill impairment is recognized based on Step 1 of the current guidance, which calculates the carrying value in excess of the reporting unit’s fair value. The guidance was adopted effective January 1, 2020 and did not have a material impact on the consolidated financial statements.

In June 2016, the FASB issued guidance that introduces a new methodology for accounting for credit losses on financial instruments. The guidance establishes a new forward-looking "expected loss model" that requires entities to estimate current expected credit losses on accounts receivable and financial instruments by using all practical and relevant information. The guidance was adopted effective January 1, 2020 and did not have a material impact on the consolidated financial statements.

In December 2019, the FASB issued guidance simplifying the accounting for incomes taxes by removing (i) the exception to the incremental approach for intraperiod tax allocation when there is a loss from continuing operations and income or a gain from other items, (ii) the exception to recognize a deferred tax liability for equity method investments when a foreign subsidiary becomes an equity method investment, and (iii) the exception to the general methodology for calculating income taxes in an interim period when a year-to-date loss exceeds the anticipated loss for the year. The guidance also improves consistent application of and simplifies GAAP for other areas of Topic 740, Income Taxes. The guidance was adopted effective January 1, 2020, using a prospective approach and did not have a material impact on the consolidated financial statements.

In August 2020, the FASB issued guidance simplifying the accounting for convertible instruments by reducing the number of accounting models for convertible debt instruments and convertible preferred stock. Limiting the accounting models results in fewer embedded conversion features being bifurcated from the host contract and separately recognized as compared with current GAAP. In addition, it eliminates the treasury stock method for calculating diluted earnings per share for convertible instruments and requires the use of the if-converted method. The new standard is effective beginning in January 2022, with early adoption permitted. The Company is currently evaluating the impact of adoption of the standard on its consolidated financial statements.

The Company provides disaggregation of revenue based on geographic region (Note ~~13)~~14) and based on the subscription versus professional services and other classification on the consolidated statements of operations as it believes these best depict how the nature, amount, timing and uncertainty of revenue and cash flows are affected by economic factors.

Amounts that have been invoiced are recorded in accounts receivable and deferred revenue or revenue, depending on whether the revenue recognition criteria have been met. Deferred revenue represents amounts billed for which revenue has not yet been recognized. Deferred revenue that will be recognized during the succeeding 12-month period is recorded as current deferred revenue, and the remaining portion is recorded as long-term deferred revenue. Deferred revenue during the ~~three~~nine months ended ~~March 31,~~September 30, 2020 increased by ~~$8.2~~$25.0 million resulting from ~~$207.2~~$656.0 million of additional invoicing and was offset by revenue recognized of ~~$199.0~~$631.0 million during the same period. ~~$120.9~~$135.2 million of revenue was recognized during the three month period ended ~~March 31,~~September 30, 2020 that was included in deferred revenue at the beginning of the period. $215.5 million of revenue was recognized during the nine month period ended September 30, 2020 that was included in deferred revenue at the beginning of the period. As of ~~March~~September 30, ~~31,~~ 2020, approximately ~~$183.7~~$214.3 million of revenue is expected to be recognized from remaining performance obligations for contracts with original performance obligations that exceed one year. The Company expects to recognize revenue on approximately ~~94%~~93% of these remaining performance obligations over the next 24 months, with the balance recognized thereafter.

Additional contract liabilities of $1.5 million and $1.4 million were included in accrued expenses and other current liabilities on the consolidated balance sheet as of ~~March 31,~~September 30, 2020 and December 31, 2019.

The incremental direct costs of obtaining a contract, which primarily consist of sales commissions paid for new subscription contracts, are deferred and amortized on a straight-line basis over a period of approximately one to three years. The one to three-year period has been determined by taking into consideration the type of product sold, the commitment term of the customer contract, the nature of the Company’s technology development life-cycle, and an estimated customer relationship period. Sales commissions for upgrade contracts are deferred and amortized on a straight-line basis over the remaining estimated customer relationship period of the related customer. Deferred commission expense that will be recorded as expense during the succeeding 12-month period is recorded as current deferred commission expense, and the remaining portion is recorded as long-term deferred commission expense.

Deferred commission expense during the three months ended ~~March 31,~~September 30, 2020 increased by ~~$0.8~~ $6.4million as a result of deferring incremental costs of obtaining a contract of ~~$11.5~~$17.5 million and was offset by amortization of $11.1 million during the same period. Deferred commission expense during the nine months ended September 30, 2020 increased by $12.2 million as a result of deferring incremental costs of obtaining a contract of $44.1 million and was offset by amortization of ~~$10.7~~$31.9 million during the same period.

Accounts receivable are carried at the original invoiced amount less an allowance for doubtful accounts based on the probability of future collection. The probability of future collection is based on specific considerations of historical loss patterns and an assessment of the continuation of such patterns based on past collection trends and known or anticipated future economic events that may impact collectability. The pandemic has added uncertainty to the collectability of certain receivables, particularly in industries hard hit by the pandemic. As a result, the Company recorded an incremental reserve associated with the pandemic during the nine months ended September 30, 2020.

The following is a roll-forward of the Company’s allowance for doubtful accounts:

During the nine months ended September 30, 2020, the lease term began or was extended for various leases of office spaces globally. All leases, ranging from approximately 1 year to approximately 10 years, exclusive of renewal options, were determined to be operating leases with total estimated aggregate base rent payments of approximately $76.8 million. The Company recorded $65.3 million of right-of-use assets and $65.1 million of lease liabilities for these leases during the period upon the lease commencement or extensions.

The Company uses its estimated incremental borrowing rate, which is derived from information available at the lease commencement date, in determining the present value of operating lease payments. To determine the estimated incremental borrowing rate, the Company uses publicly available credit ratings for peer companies. The Company estimates the incremental borrowing rate using yields for maturities that are in line with the duration of the lease payments. The weighted average discount rate for operating leases as of September 30, 2020 is 5.2%.

Operating lease costs were $11.9 million for the three months ended September 30, 2020, $32.6 million for the nine months ended September 30, 2020, $9.6 million for the three months ended September 30, 2019, and $25.1 million for the nine months ended September 30, 2019.

The Company leases its office facilities under non-cancelable operating leases. Unused spaces are generally subleased to third parties. Operating sublease income generated under all operating lease agreements for the three and nine months ended September 30, 2020 and2019 are as follows:

Cash payments related to our operating lease liabilities were $11.6 million for the three months ended September 30, 2020, $31.4 million for the nine months ended September 30, 2020, $8.3 million for the three months ended September 30, 2019 and $23.0 million for the nine months ended September 30, 2019.

Basic net loss per share is computed by dividing net loss by the weighted average number of common shares outstanding for the period. Diluted net loss per share is computed by giving effect to all potential dilutive common stock equivalents outstanding for the

period. For purposes of this calculation, options to purchase common stock, restricted stock units (“RSUs”), shares issued pursuant to the Employee Stock Purchase Plan (“ESPP”), the Warrants (defined below), the Conversion Option of the 2022 Notes, and the Conversion Option ~~and warrants~~ of the ~~2022~~2025 Notes (the “Conversion Options”) (Note 9) are considered to be potential common stock equivalents.

A reconciliation of the denominator used in the calculation of basic and diluted net loss per share is as follows:

	Three Months Ended March 31,						Three Months Ended September 30,						Nine Months Ended September 30,
		2020			2019			2020			2019			2020			2019
Net loss	$	(17,716	)	$	(11,100	)	$	(22,498	)	$	(14,987	)	$	(69,615	)	$	(43,444	)
Weighted-average common shares outstanding — basic		43,275			40,568			45,627			42,531			44,346			41,749
Dilutive effect of share equivalents resulting from stock options, RSUs, ESPP, Conversion Option and warrants of the 2022 Notes		—			—
Dilutive effect of share equivalents resulting from stock options, RSUs, ESPP, Warrants and the Conversion Options								—			—			—			—
Weighted-average common shares, outstanding — diluted		43,275			40,568			45,627			42,531			44,346			41,749
Net loss per share, basic and diluted	$	(0.41	)	$	(0.27	)	$	(0.49	)	$	(0.35	)	$	(1.57	)	$	(1.04	)

Since the Company incurred net losses for each of the periods presented, diluted net loss per share is the same as basic net loss per share. ~~The~~All of the Company’s outstanding stock options, RSUs, and shares issuable under the ESPP, as well as the Warrants and Conversion ~~Option and warrants of the 2022 Notes~~Options were ~~not included~~excluded in the calculation of diluted net loss per share as the effect would be anti-dilutive. ~~The following table contains all potentially dilutive common stock equivalents.~~

The Company expects to settle the principal amount of the 2022 Notes ~~(Note 8)~~and the 2025 Notes (the “Notes”) in cash, and therefore, the Company uses the treasury stock method for calculating any potential dilutive effect of the Warrants and Conversion ~~Option~~Options on diluted net income per share, if applicable. As a result, only the amount by which the conversion cost of the Notes, if settled in shares, exceeds the aggregated principal amount of the Notes (the “Conversion Spread”) is considered in the diluted earnings per share computation. The Conversion ~~Option will have~~Spread has a dilutive impact on net income per share ~~of common stock~~ when the average market price of the Company’s common stock for a given period of time exceeds the initial conversion price of $94.77 per share for the 2022 Notes ~~of $94.77 per share.Because~~and $282.52 for the 2025 Notes. The average stock price for the three month period ended September 30, 2020 was $262.12 and for the nine month period ended September 30, 2020 was $203.21.

As the last reported sale price of the Company’s common stock for at least 20 trading days during the period of 30 consecutive trading days ending on the last trading day of the calendar quarter ended ~~March 31,~~September 30, 2020 was equal to or greater than 130% of the ~~applicable~~ conversion price of $94.77 on each applicable trading day, the 2022 Notes are convertible at the option of the holders thereof during the calendar quarter ending ~~June~~September 30, 2020. In For disclosure purposes, the ~~first quarter~~potentially dilutive effect of the Conversion Spread is calculated and included in the table below.

As of September 30, 2020, the ~~Company settled $2 thousand~~conditions allowing holders of the ~~principal balance~~2025 Notes to convert have not been met as the conversion rights can only be exercised after September 30, 2020. Also, the last reported price of the ~~2022 Notes in cash.~~ AsCompany's common stock for at least 20 trading days during the period of ~~May 1, 2020,~~30 consecutive trading days ending on the ~~Company has received conversion notices for approximately $2 thousand~~last trading day of the ~~principal balance~~calendar quarter ended September 30, 2020 was not equal to or greater than 130% of the ~~2022 Notes, which will be settled in cash during~~conversion price of $282.52 on each applicable trading day.

The Warrants give the ~~quarter ended June 30, 2020.~~holders the option to purchase the Company’s common stock at $115.80 per share. If the market value per share of the Company’s common stock exceeds the $115.80 share price, the Warrants could have a dilutive effect.

The Company measures certain financial assets at fair value. Fair value is determined based upon the exit price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants, as determined by either the principal market or the most advantageous market. Inputs used in the valuation techniques to derive fair values are classified based on a three-level hierarchy, as follows:

The following table details the fair value measurements within the fair value hierarchy of the Company’s financial assets and liabilities at ~~March 31,~~September 30, 2020 and December 31, 2019:

	March 31, 2020								September 30, 2020
	Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3		Total
	(in thousands)								(in thousands)
Cash equivalents and investments:
Money market funds	$	43,772	$	—	$	—	$	43,772	$	21,536	$	—	$	—	$	21,536
Commercial paper		—		83,100		—		83,100		—		5,989		—		5,989
Corporate bonds		—		120,201		—		120,201		—		122,205		—		122,205
U.S. Treasury securities		—		677,310		—		677,310		—		974,577		—		974,577
Certificates of deposit										—		394		—		394
Restricted cash:
Certificates of deposit		—		552		—		552
Money market funds		—		3,029		—		3,029		—		3,029		—		3,029
Total	$	43,772	$	884,192	$	—	$	927,964	$	21,536	$	1,106,194	$	—	$	1,127,730

	December 31, 2019
	Level 1		Level 2		Level 3		Total
	(in thousands)
Cash equivalents and investments:
Money market funds	$	96,618	$	—	$	—	$	96,618
Commercial paper		—		87,185		—		87,185
Corporate bonds		—		87,138		—		87,138
U.S. Treasury securities		—		631,174		—		631,174
Restricted cash:
Certificates of deposit		—		5,816		—		5,816
Money market funds		—		3,029		—		3,029
Total	$	96,618	$	814,342	$	—	$	910,960

The Company considers all highly liquid investments purchased with ~~a remaining~~an original maturity of three months or less to be cash equivalents. The fair value of the Company’s investments in certain money market funds is their face value and such instruments are classified as Level 1 and are included in cash and cash equivalents, and restricted cash (within prepaid expenses and other current

assets and other long-term assets) on the consolidated balance sheets. At ~~March 31,~~September 30, 2020 and December 31, 2019, ~~our~~ Level 2 securities were priced by pricing vendors. These pricing vendors utilize the most recent observable market information in pricing these securities or, if specific prices are not available for these securities, use other observable inputs like market transactions involving identical or comparable securities.

As of ~~March 31,~~September 30, 2020, the fair value of the 2022 Notes was ~~$597.8~~$393.1 million and the fair value of the 2025 Notes was $582.9 million. The fair ~~value was~~values were determined based on the quoted ~~price~~prices of the 2022 and 2025 Notes in an inactive market on the last trading day of the reporting period and ~~has~~have been classified as Level 2 within the fair value hierarchy.

For certain other financial instruments, including accounts receivable, accounts payable, capital leases and other current liabilities, the carrying amounts approximate their fair value due to the relatively short maturity of these balances.

Restricted cash is comprised of money market funds and certificates of deposit related to landlord guarantees for leased facilities. These restricted cash balances have been excluded from our cash and cash equivalents balance on our consolidated balance sheets.

Strategic investments consist of non-controlling equity investments in privately held companies. The Company elected the measurement alternative for these investments without readily determinable fair values and for which the Company does not have the ability to exercise significant influence. These investments are accounted for under the cost method of accounting. Under the cost method of accounting, the non-marketable equity securities are carried at cost less any impairment, plus or minus adjustments resulting from observable price changes in orderly transactions for the identical or a similar investment of the same issuer, which is recorded within the statement of operations. The Company holds ~~$4.2~~$6.2 million of strategic investments without readily determinable fair values at ~~March 31,~~September 30, 2020 and $4.4 million of strategic investments without readily determinable fair values at December 31, 2019. These investments are included in other assets on the consolidated balance sheets. For the ~~three months~~nine month period ended ~~March 31,~~September 30, 2020, the Company recorded an impairment of $250 thousand.

The following tables summarize the composition of our short- and long-term investments at ~~March 31,~~September 30, 2020 and December 31, 2019.

	March 31, 2020									September 30, 2020
	Amortized Cost		Unrealized Gains		Unrealized Losses			Aggregate Fair Value		Amortized Cost		Unrealized Gains		Unrealized Losses			Aggregate Fair Value
	(in thousands)									(in thousands)
Commercial paper	$	83,100	$	—	$	—		$	83,100	$	5,989	$	—	$	—		$	5,989
Corporate bonds		120,639		234		(672	)		120,201		121,501		716		(12	)		122,205
U.S. Treasury securities		600,897		1,422		(8	)		602,311		974,496		95		(14	)		974,577
Certificates of deposit											394		—		—			394
Total	$	804,636	$	1,656	$	(680	)	$	805,612	$	1,102,380	$	811	$	(26	)	$	1,103,165

For all of our securities for which the amortized cost basis was greater than the fair value at ~~March 31,~~September 30, 2020, the Company has concluded that there is no plan to sell the security nor is it more likely than not that the Company would be required to sell the security before its anticipated recovery. In making the determination as to whether the unrealized loss is other-than-temporary, the Company considered the length of time and extent the investment has been in an unrealized loss position, the financial condition and near-term prospects of the issuers, the issuers’ credit rating and the time to maturity.

The contractual maturities of short-term and long-term investments held at ~~March 31,~~September 30, 2020 and December 31, 2019 are as follows:

	March 31, 2020				December 31, 2019				September 30, 2020				December 31, 2019
	Amortized Cost Basis		Aggregate Fair Value		Amortized Cost Basis		Aggregate Fair Value		Amortized Cost Basis		Aggregate Fair Value		Amortized Cost Basis		Aggregate Fair Value
	(in thousands)				(in thousands)				(in thousands)				(in thousands)
Due within one year	$	737,992	$	739,428	$	691,556	$	691,834	$	1,059,102	$	1,059,615	$	691,556	$	691,834
Due after 1 year through 2 years		66,644		66,184		53,624		53,776		43,278		43,550		53,624		53,776
Total	$	804,636	$	805,612	$	745,180	$	745,610	$	1,102,380	$	1,103,165	$	745,180	$	745,610

The following table provides a reconciliation of cash, cash equivalents, and restricted cash reported within the consolidated balance sheets that sum to the total of the same such amounts shown in the statement of cash flows for the three months ended ~~March 31,~~September 30, 2020 and 2019.

	March 31, 2020		March 31, 2019		December 31, 2019		September 30, 2020		September 30, 2019		December 31, 2019
	(in thousands)						(in thousands)
Cash and cash equivalents	$	229,133	$	285,126	$	269,670	$	124,895	$	225,770	$	269,670
Restricted cash, included in prepaid expenses and other current assets		552		5,569		5,816		—		6,019		5,816
Restricted cash, included in other assets		3,029		451		3,029		3,029		1,505		3,029
Total cash, cash equivalents, and restricted cash	$	232,714	$	291,146	$	278,515	$	127,924	$	233,294	$	278,515

	March 31, 2020			December 31, 2019			September 30, 2020			December 31, 2019
	(in thousands)						(in thousands)
Computer equipment and purchased software	$	12,843		$	13,028		$	14,591		$	13,028
Employee related computer equipment		17,007			13,829			19,167			13,829
Furniture and fixtures		18,330			14,319			19,169			14,319
Leasehold improvements		74,347			56,618			87,326			56,618
Equipment under finance lease		3,453			3,450			3,450			3,450
Internal-use software		9,175			7,770			11,318			7,770
Construction in progress		3,728			23,714			4,758			23,714
Total property and equipment		138,883			132,728			159,779			132,728
Less accumulated depreciation		(53,230	)		(49,079	)		(64,427	)		(49,079	)
Property and equipment, net	$	85,653		$	83,649		$	95,352		$	83,649

Depreciation and amortization expense on property and equipment was ~~$4.7~~$5.5 million for the three months ended ~~March 31,~~September 30, 2020, ~~and $3.7~~$15.1 million for the nine months ended September 30, 2020, $3.8 million for the three months ended ~~March 31,~~September 30, 2019 and $11.2 million for the nine months ended September 30, 2019.

Capitalized software development costs, exclusive of those recorded within property and equipment, consisted of the following:

	March 31, 2020			December 31, 2019			September 30, 2020			December 31, 2019
	(in thousands)						(in thousands)
Gross capitalized software development costs	$	67,074		$	61,641		$	78,605		$	61,641
Accumulated amortization		(48,248	)		(44,848	)		(55,766	)		(44,848	)
Capitalized software development costs, net	$	18,826		$	16,793		$	22,839		$	16,793

These capitalized software development costs are associated with software developed for customer purchase. Capitalized software development costs recorded within property and equipment are associated with software developed for Company use.

Capitalized software development costs are amortized on a straight-line basis over their estimated useful life of two years.

The following table summarizes software development costs capitalized, stock-based compensation included in capitalized software development costs, and amortization of capitalized software development costs.

	Three Months Ended March 31,				Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019		2020		2019
	(in thousands)				(in thousands)				(in thousands)
Software development costs capitalized	$	5,433	$	3,278	$	5,352	$	4,388	$	16,964	$	10,625
Stock-based compensation included in capitalized software development costs	$	838	$	508	$	687	$	640	$	2,179	$	1,755
Amortization of capitalized software development costs	$	3,475	$	2,495	$	4,123	$	2,661	$	11,252	$	7,727

In ~~May 2017,~~June 2020, the Company issued ~~$350~~$400 million aggregate principal amount of ~~0.25%~~0.375% convertible senior notes due June 1, ~~2022~~2025 (the “2025 Notes”) in a private offering and an additional ~~$50~~$60 million aggregate principal amount of ~~such notes~~the 2025 Notes pursuant to the exercise in full of the over-allotment options of the initial ~~purchasers~~purchasers. The interest rate is fixed at 0.375% per annum and is payable semi-annually in arrears on June 1 and December 1 of each year. The total net proceeds from the debt offering, after deducting initial purchase discounts and debt issuance costs, were approximately $450.1 million.

Each $1,000 of principal amount of the 2025 Notes will initially be convertible into 3.5396 shares of the Company’s common stock (the ~~“2022~~“Conversion Option of the 2025 Notes”)., which is equivalent to an initial conversion price of approximately $282.52 per share, subject to adjustment upon the occurrence of certain specified events. On or after March 1, 2025 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert their 2025 Notes at any time. The ~~2022~~2025 Notes ~~are~~will be convertible at the option of the holders prior to the close of business on the business day immediately preceding ~~February~~March 1, ~~2022~~2025 under certain ~~conditions or upon~~circumstances as described in the ~~occurrence of certain events.~~indenture governing the 2025 Notes (the “Indenture”). Upon conversion, the Company will pay or deliver, as the case may be, cash, shares of the Company’s common stock or a combination of cash and shares of the Company’s common stock, at the Company’s election. The Company expects to settle the principal amount of the 2025 Notes in cash. If the Company undergoes a fundamental change prior to the maturity date, holders of the notes may require the Company to repurchase for cash all or any portion of their notes at a repurchase price equal to 100% of the principal amount of the notes to be repurchased, plus accrued and unpaid interest to, but excluding, the fundamental change repurchase date. In addition, if specific corporate events occur prior to the applicable maturity date or if the Company delivers a notice of redemption, the Company will increase the conversion rate for a holder who elects to convert their notes in connection with such a corporate event or convert its 2025 Notes called for redemption in connection with such notice of redemption, as permitted by the Indenture. As of September 30, 2020, the conditions allowing holders of the 2025 Notes to convert have not been met. The 2025 Notes were therefore not convertible during the three or nine months ended September 30, 2020. The 2025 Notes are classified as long-term debt.

In accounting for the issuance of the 2025 Notes, the Company separated the 2025 Notes into liability and equity components. The carrying amount of the liability component was calculated by measuring the fair value of a similar debt instrument that does not have an associated convertible feature. The carrying amount of the equity component representing the Conversion Option was $98.7 million and was determined by deducting the fair value of the liability component from the par value of the 2025 Notes. The equity component is recorded in additional paid-in capital in the consolidated balance sheets and is not remeasured as long as it continues to meet the conditions for equity classification. The excess of the principal amount of the liability component over its carrying amount (the "Debt Discount") is amortized to interest expense at an effective interest rate of 5.71% over the contractual term of the 2025 Notes.

In accounting for the debt issuance costs of $9.9 million related to the 2025 Notes, the Company allocated the total amount incurred to the liability and equity components of the 2025 Notes based on their relative values. Issuance costs attributable to the liability component were $7.8 million and will be amortized to interest expense using the effective interest method over the contractual terms of the 2025 Notes. Issuance costs attributable to the equity component were $2.1 million and are netted with the equity component of the 2025 Notes in stockholders’ equity.

The difference in the book and tax allocation between the liability and equity components of the 2025 Notes resulted in a difference between the carrying amount and tax basis of the 2025 Notes. This taxable temporary difference resulted in the Company recognizing a deferred tax liability and a corresponding reduction in the Company's valuation allowance on its US deferred tax assets, resulting in no net deferred tax impact.

The net carrying amount of the liability component of the 2025 Notes is as follows:

The net carrying amount of the equity component of the 2025 Notes is as follows:

In connection with the offering of the 2025 Notes, the Company purchased capped call options (“Capped Call Options”) with respect to its common stock for $50.6 million. The Capped Call Options are purchased call options that give the Company the option to purchase up to approximately 1.6 million shares of its common stock for $282.52 per share, which corresponds to the approximate initial conversion price of the 2025 Notes. The Capped Call Options were purchased in order to offset potential dilution to the Company’s common stock upon any conversion of the 2025 Notes, subject to a cap of $426.44 per share, and expire concurrently with the 2025 Notes. The Capped Call Options automatically settle in components commencing on April 16, 2025 and are subject to either adjustment or termination upon the occurrence of specified extraordinary events affecting the Company, including a merger event; a tender offer; and a nationalization, insolvency or delisting involving the Company. In addition, the Capped Call Options are subject to certain specified additional disruption events that may give rise to a termination of the Capped Call Options, including changes in law, insolvency filings, and hedging disruptions. Since the transaction meets certain accounting criteria, the $50.6 million paid for the Capped Call Options is recorded in stockholders’ equity as a reduction in additional paid-in capital and are not accounted for as separate derivative financial instruments.

In May 2017, the Company issued $350 million aggregate principal amount of 0.25% convertible senior notes due June 1, 2022 (the “2022 Notes”) in a private offering and an additional $50 million aggregate principal amount of such notes pursuant to the exercise in full of the over-allotment options of the initial purchasers of the 2022 Notes. The interest rate is fixed at 0.25% per annum and is payable semi-annually in arrears on June 1 and December 1 of each year. The total net proceeds from the debt offering, after deducting initial purchase discounts and debt issuance costs, were approximately $389.2 million.

Each $1,000 principal amount of the 2022 Notes are currently convertible into 10.5519 shares of the Company’s common stock (the “Conversion Option of the 2022 Notes”), which is equivalent to an initial conversion price of approximately $94.77 per share, subject to adjustment upon the occurrence of specified events. On or after February 1, 2022 until the close of business on the second

scheduled trading day immediately preceding the maturity date, holders may convert their notes at any time. The 2022 Notes are convertible at the option of the holders prior to the close of business on the business day immediately preceding February 1, 2022 under certain circumstances. Upon conversion, the Company will pay or deliver, as the case may be, cash, shares of the Company’s common stock or a combination of cash and shares of the Company’s common stock, at the Company’s election. The Company expects to settle the principal amount of the 2022 Notes in cash. Because the last reported sale price of the Company’s common stock for at least 20 trading days during the period of 30 consecutive trading days ending on the last trading day of the calendar quarter ended ~~March 31,~~September 30, 2020 was equal to or greater than 130% of the applicable conversion price on each applicable trading day, the 2022 Notes are convertible at the option of the holders thereof during the calendar quarter ending ~~June~~

September 30, 2020. In the ~~first~~third quarter of 2020, the Company settled $2$1 thousand of ~~the~~ principal balance of the 2022 Notes in ~~cash. As~~cash. Between the end of ~~May 1,~~the most recently completed fiscal quarter and October 30, 2020, the Company has received conversion notices for approximately ~~$2 thousand~~$2.1 million of the principal balance of the 2022 Notes. The Company expects to settle the principal amount of the 2022 Notes in cash.

In connection with the offering of the 2022 Notes, the Company entered into convertible note hedge transactions (the “Convertible Note Hedges”) with certain counterparties in which the Company has the option to purchase (subject to adjustment for certain specified events) up to approximately 4.2 million shares of the Company’s common stock at a price of approximately $94.77 per share. The Convertible Note Hedges will be settled in cash ~~during~~or shares, or any combination thereof, in accordance with the ~~quarter ended~~settlement method of the 2022 Notes in excess of the par amount, and are expected to settle concurrently with the conversion of the 2022 Notes. The total cost of the Convertible Note Hedges was $78.9 million. In addition, the Company sold warrants (the “Warrants”) to certain bank counterparties whereby the holders of the Warrants have the option to initially purchase (subject to adjustment for certain specified events) a total of approximately 4.2 million shares of the Company’s common stock at a price of $115.8 per share. The amount by which the settlement price exceeds the strike price may be settled in shares or cash at the Company’s election. The Warrants are expected to settle three business days from each trading day commencing on September 1, 2022 and ending on the 79th trading day thereafter. The Company received $58.9 million in cash proceeds, net of issuance costs of $200 thousand, from the sale of these Warrants. The purchase of the Convertible Note Hedges and the sale of Warrants is intended to effectively increase the overall conversion price from $94.77 to $115.83 per share. As these transactions meet certain accounting criteria, the net $20.0 million paid for the Convertible Note Hedges and Warrants is recorded in stockholders’ equity and are not accounted for as separate derivative financial instruments.

In June 2020, the Company used part of the net proceeds from the issuance of the 2025 Notes for the partial repurchase of the 2022 Notes, which consisted of a repurchase of $272.1 million aggregate principal amount of the 2022 Notes for an aggregate purchase price of approximately $283.0 in cash and approximately 1.6 million shares of its common stock at $207.17 per share. Of the $613.5 million in aggregate consideration, $248.7 million was allocated to the fair value of the debt component of the repurchase, and $364.8 million was allocated to the equity component (the associated Conversion Option of the 2022 Notes) of the repurchases, respectively, utilizing a discount rate of 4.9% to determine the fair value of the liability component. This rate was based on the Company’s estimated borrowing rate for a similar liability with the same maturity, but without the associated conversion option. To derive this effective discount rate, the Company utilized observable market rates for liabilities with similar estimated credit characteristics. As of the partial repurchase date, the carrying value of the 2022 Notes subject to the 2022 Notes partial repurchase, net of unamortized debt discount and issuance costs, was $238.2 million. The 2022 Notes partial repurchase and issuance of the 2025 Notes were deemed to have substantially different terms due to the significant difference between the value of the conversion option immediately prior to and after the exchange, and accordingly, the 2022 Notes partial repurchase was accounted for as a debt extinguishment. The 2022 Notes partial repurchase resulted in a $10.5 million loss on early extinguishment of debt, which is recorded within interest expense on the Company’s statements of operations. The loss on extinguishment was determined by comparing the consideration attributed to the fair value of the debt component with the carrying value of the debt component, which includes the proportionate amounts of unamortized debt discount and the remaining unamortized debt issuance costs. In connection with the partial repurchase of the 2022 Notes, the consideration allocated to the equity component of $364.8 million was recorded as a reduction to additional paid-in capital on the Company’s consolidated balance sheet. The Company also reversed a corresponding portion of the associated deferred tax liability and increased the Company’s valuation allowance on its US deferred tax assets, resulting in no net deferred tax impact. As of September 30, ~~2020.~~2020, $127.8 million of principal remains outstanding on the 2022 Notes.

In connection with the partial repurchase of the 2022 Notes, the Company terminated Convertible Note Hedges corresponding to approximately 2.9 million shares of the Company’s common stock in exchange for cash consideration of $362.5 million, and certain counterparties terminated Warrants corresponding to approximately 2.9 million shares of the Company’s common stock in exchange for cash consideration of $327.6 million. The net proceeds of $34.9 million received from these transactions were recorded as an increase to additional paid-in capital. As of September 30, 2020, Convertible Note Hedges giving the Company the option to purchase approximately 1.3 million shares of the Company’s common stock and Warrants giving certain counterparties the option to acquire up to 1.3 million shares of the Company’s common stock remain outstanding.

The net carrying amount of the liability component of the 2022 Notes is as follows:

	As of March 31, 2020			As of December 31, 2019			As of September 30, 2020			As of December 31, 2019
	(in thousands)						(in thousands)
Principal	$	399,990		$	399,992		$	127,841		$	399,992
Unamortized debt discount		(49,992	)		(55,299	)		(12,356	)		(55,299	)
Unamortized issuance costs		(3,733	)		(4,129	)		(923	)		(4,129	)
Net carrying amount	$	346,265		$	340,564		$	114,562		$	340,564

The net carrying amount of the equity component of the 2022 Notes is as follows:

	Three Months Ended March 31,					Three Months Ended September 30,				Nine Months Ended September 30,
	2020			2019		2020		2019		2020		2019
	(in thousands)					(in thousands)				(in thousands)
Contractual interest expense	$	250		$	250	$	80	$	250	$	534	$	750
Amortization of debt discount		5,307			4,894		1,737		5,126		11,366		15,060
Amortization of issuance costs		396	��		366		130		383		849		1,124
Total interest expense	$	5,953		$	5,510	$	1,947	$	5,759	$	12,749	$	16,934

The net equity impact, included in additional paid-in capital, of the above components of the 2022 Notes is as follows:

The Company leases its office facilities under non-cancelable operating leases that expire at various dates through May 2031. Lease expense for non-cancelable operating leases with free rental periods or scheduled rent increases is recognized on a straight-line basis over the terms of the leases. Improvement reimbursements from landlords of ~~$17.6~~$20.9 million are being amortized on a straight-line basis into lease expense over the terms of the leases. Certain leases contain optional termination dates. The table below only includes payments up to the optional termination date. If the Company were to extend leases beyond the optional termination date, the future commitments would increase by approximately ~~$81.4~~$86.8 million.

Included in the table below are operating lease commitments for leases that have not yet commenced of approximately $66.6 million for facilities with maximum lease terms of approximately 9 years in the United States and 10 years in Germany.

Future minimum payments under all operating and finance lease agreements as of ~~March 31,~~ September 30, 2020 are as follows:

The Company leases its office facilities under non-cancelable operating leases. Unused spaces are subleased to third parties. Operating sublease income generated under all operating lease agreements for the three months ended March 31, 2020 and 2019 are as follows:

As of ~~March 31,~~September 30, 2020, there were no material changes in our vendor commitments under non-cancelable arrangements, as disclosed in the Company’s audited consolidated financial statements for the year ended December 31, 2019 and related notes thereto contained in the Company’s Annual Report on Form ~~10-K.~~ 10-K, except as noted below.

~~Subsequent to March 31,~~In May 2020, the Company extended a vendor commitment with an incremental three year contractual obligation of approximately $24 million, payable over the remaining three year term of the amended agreement.

From time to time, the Company may become a party to litigation and subject to claims incident to the ordinary course of business, including intellectual property claims, labor and employment claims, and threatened claims, breach of contract claims, tax, and other matters. The Company currently has no material pending litigation.

The following tables summarize the changes in stockholders’ equity for the ~~three~~nine months ended ~~March 31,~~September 30, 2020 and 2019.

	Common Stock, $0.001 Par Value				Additional Paid-In		Accumulated Other Comprehensive			Accumulated						Common Stock, $0.001 Par Value				Additional Paid-In			Accumulated Other Comprehensive			Accumulated
	Shares		Amount		Capital		Income (Loss)			Deficit			Total			Shares		Amount		Capital			Income (Loss)			Deficit			Total
Balances at December 31, 2019		42,955	$	44	$	1,048,380	$	(336	)	$	(398,130	)		649,958			42,955	$	44	$	1,048,380		$	(336	)	$	(398,130	)	$	649,958
Issuance of common stock under stock plans, net of shares withheld for employee taxes		411		—		1,320		—			—			1,320			836		—		13,021			—			—			13,021
Equity component of 2025 Notes, net of issuance costs (Note 9)																	—		—		96,610			—			—			96,610
Purchase of Capped Call Options																	—		—		(50,600	)		—			—			(50,600	)
Equity component of the repayment of 2022 Notes (Note 9)																	1,595		2		611			—			—			613
Stock-based compensation		—		—		27,905					—			27,905			—		—		59,769						—			59,769
Cumulative translation adjustment		—		—		—		(1,077	)		—			(1,077	)		—		—		—			82			—			82
Unrealized gain on investments, net of income taxes of $0		—		—		—		583			—			583
Unrealized gain on investments, net of income taxes of ($76)																	—		—		—			715			—			715
Net loss		—		—		—		—			(17,716	)		(17,716	)		—		—		—			—			(47,117	)		(47,117	)
Balances at March 31, 2020		43,366	$	44	$	1,077,605	$	(830	)	$	(415,846	)	$	660,973
Balances at June 30, 2020																	45,386	$	46	$	1,167,791		$	461		$	(445,247	)	$	723,051
Issuance of common stock under stock plans																	315		—		1,469			—			—			1,469
Restricted stock units taxes paid in cash																	—		—		(2,454	)		—			—			(2,454	)
Stock-based compensation																	—		—		31,526			—			—			31,526
Cumulative translation adjustment																	—		—		—			2,049			—			2,049
Unrealized loss on investments, net of income taxes of ($15)																	—		—		—			(279	)		—			(279	)
Net loss																	—		—		—			—			(22,498	)		(22,498	)
Balances at September 30, 2020																	45,701	$	46	$	1,198,332		$	2,231		$	(467,745	)	$	732,864

Common
Stock, $0.001
Par Value

Additional
Paid-In

Accumulated
Other
Comprehensive

Accumulated

Shares

Amount

Capital

Income (Loss)

Deficit

Total

Balances at December 31, 2018

39,300

$
40

$
589,708

$
(723
)

$
(344,384
)

$
244,641

Issuance of common stock under stock
   plans, net of shares withheld for
   employee taxes

440

1

1,161

—

—

1,162

Issuance of common stock in relation to
   common stock offering, net of offering costs
   incurred $365

2,151

2

342,628

—

—

342,630

Stock-based compensation

—

—

21,548

—

21,548

Cumulative translation adjustment

—

—

—

(304
)

—

(304
)
Unrealized gain on investments, net of income
   taxes of $113

—

—

—

426

—

426

Net loss

—

—

—

—

(11,100
)

(11,100
)
Balances at March 31, 2019

41,891

$
43

$
955,045

$
(601
)

$
(355,484
)

$
599,003

	Common Stock, $0.001 Par Value				Additional Paid-In		Accumulated Other Comprehensive			Accumulated
	Shares		Amount		Capital		Income (Loss)			Deficit			Total
Balances at December 31, 2018		39,300	$	40	$	589,708	$	(723	)	$	(344,384	)	$	244,641
Issuance of common stock under stock plans, net of shares withheld for employee taxes		825		1		7,756		—			—			7,757
Issuance of common stock in relation to common stock offering, net of offering costs incurred $365		2,151		2		342,628		—			—			342,630
Stock-based compensation		—		—		50,609					—			50,609
Cumulative translation adjustment		—		—		—		(50	)		—			(50	)
Unrealized gain on investments, net of income taxes of $269		—		—		—		1,014			—			1,014
Net loss		—		—		—		—			(28,457	)		(28,457	)
Balances at June 30, 2019		42,276	$	43	$	990,701	$	241		$	(372,841	)	$	618,144
Issuance of common stock under stock plans, net of shares withheld for employee taxes		363		—		2,184		—			—			2,184
Stock-based compensation		—		—		24,161		—			—			24,161
Cumulative translation adjustment		—		—		—		(947	)		—			(947	)
Unrealized gain on investments, net of income taxes of ($12)		—		—		—		(203	)		—			(203	)
Net loss		—		—		—		—			(14,987	)		(14,987	)
Balances at September 30, 2019		42,639	$	43	$	1,017,046	$	(909	)	$	(387,828	)	$	628,352

The following table summarizes the changes in accumulated other comprehensive loss, which is reported as a component of stockholders’ equity, for the ~~three~~nine months ended ~~March 31,~~September 30, 2020.

	Cumulative Translation Adjustment			Unrealized Gain on Investments		Total			Cumulative Translation Adjustment			Unrealized Gain on Investments		Total
	(in thousands)								(in thousands)
Beginning balance at January 1, 2020	$	(610	)	$	274	$	(336	)	$	(610	)	$	274	$	(336	)
Other comprehensive loss before reclassifications		(1,077	)		583		(494	)		2,132			435		2,567
Amounts reclassified from accumulated other comprehensive income		—			—		—			—			—		—
Ending balance at March 31, 2020	$	(1,687	)	$	857	$	(830	)
Ending balance at September 30, 2020									$	1,522		$	709	$	2,231

The following two tables show stock-based compensation expense by award type and where the stock-based compensation expense is recorded in the Company’s consolidated statements of operations:

	Three Months End March 31,				Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019		2020		2019
	(in thousands)				(in thousands)				(in thousands)
Options	$	1,822	$	1,290	$	1,576	$	1,199	$	4,983	$	3,871
RSUs		24,303		18,736		27,259		21,406		80,054		66,227
Employee stock purchase plan		1,338		1,179		2,351		1,186		4,985		3,561
Total stock-based compensation expense	$	27,463	$	21,205	$	31,186	$	23,791	$	90,022	$	73,659

	Three Months End March 31,				Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019		2020		2019
	(in thousands)				(in thousands)				(in thousands)
Cost of revenue, subscription	$	898	$	614	$	1,140	$	854	$	3,114	$	2,291
Cost of revenue, professional services and other		607		1,019		652		614		1,885		2,298
Research and development		8,708		7,091		10,244		8,019		29,063		25,663
Sales and marketing		10,816		7,804		13,300		8,947		36,984		27,275
General and administrative		6,434		4,677		5,850		5,357		18,976		16,132
Total stock-based compensation expense	$	27,463	$	21,205	$	31,186	$	23,791	$	90,022	$	73,659

Capitalized software development costs excluded from stock-based compensation expense is ~~$848~~$871 thousand for the three months ended ~~March 31,~~September 30, 2020, ~~and $508~~$2.7 million for the nine months ended September 30, 2020, $640 thousand for the three months ended ~~March 31,~~September 30, 2019, and $1.8 million for the nine months ended September 30, 2019.

The Company operates as 1 operating segment. Operating segments are defined as components of an enterprise for which separate financial information is regularly evaluated by the chief operating decision makers (“CODMs”), which are the Company’s chief executive officer and chief operating officer, in deciding how to allocate resources and assess performance. The Company’s CODMs evaluate the Company’s financial information and resources and assess the performance of these resources on a consolidated basis. Since the Company operates in one operating segment, all required financial segment information can be found in the consolidated financial statements. Revenue and long-lived assets by geographic region, based on the physical location of the operations recording the sale or the asset, are as follows:

	Three Months End March 31,						Three Months Ended September 30,						Nine Months Ended September 30,
	2020			2019			2020			2019			2020			2019
	(in thousands)						(in thousands)
Americas	$	131,139		$	104,290		$	145,221		$	116,841		$	410,080		$	332,311
Europe		52,671			36,676			64,128			43,749			171,357			120,708
Asia Pacific		15,158			10,832			19,036			13,031			49,524			35,655
Total	$	198,968		$	151,798		$	228,385		$	173,621		$	630,961		$	488,674
Percentage of revenues generated outside of the Americas		34	%		31	%		36	%		33	%		35	%		32	%

Revenue derived from customers outside the United States (international) was approximately ~~42%~~44% of total revenue in the three months ended ~~March 31,~~September 30, 2020, 42% for the nine months ended September 30, 2020, and ~~39%~~40% of total revenue in the three and nine months ended ~~March 31,~~September 30, 2019.

	As of March 31, 2020			As of December 31, 2019			As of September 30, 2020			As of December 31, 2019
	(in thousands)						(in thousands)
Americas	$	177,690		$	175,821		$	207,026		$	175,821
Europe		124,687			127,395			155,881			127,395
Asia Pacific		13,841			14,823			11,270			14,823
Total long-lived assets	$	316,218		$	318,039		$	374,177		$	318,039
Percentage of long-lived assets held outside of the Americas		44	%		45	%		45	%		45	%

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and related notes appearing elsewhere in this Quarterly Report on Form 10-Q and our Annual Report on Form 10-K for the year ended December 31, 2019 filed with the SEC on February 12, 2020. As discussed in the section titled “Special Note Regarding Forward-Looking Statements,” the following discussion and analysis contains forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they never materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, those identified below, and those discussed in the section titled “Risk Factors” included under Part II, Item 1A below.

We provide software and support through a cloud-based ~~marketing, sales, and~~ customer ~~service software~~relationship management, or CRM, platform ~~which we refer~~ to ~~as our Growth Platform, that enables~~help businesses to grow better. ~~At HubSpot, we are committed to~~Growing better means helping our customers ~~grow better, which means helping them~~ grow without compromise, always solving for the customer, and creating a better experience for customers and company alike. ~~To that end, our Growth Platform, comprised of Marketing Hub, Sales Hub, Service Hub,~~Our CRM platform includes marketing, sales, service, and ~~a free customer relationship~~website management ~~system, or CRM,~~products and features ~~integrated applications~~tools and ~~tools~~integrations that enable businesses to ~~create a cohesive~~attract, engage, and ~~adaptable customer experience~~delight customers throughout the customer lifecycle.

We focus on selling to mid-market business-to-business, or B2B, companies, which we define as companies that have between two and 2,000 employees. While our ~~Growth Platform~~CRM platform was built to grow with any company, we focus on selling to mid-market businesses because we believe we have significant competitive advantages attracting and serving this market segment. These mid-market businesses seek an integrated, easy-to-implement and easy-to-use solution to reach customers and compete with organizations that have larger marketing, sales, and customer service budgets. We efficiently reach these businesses at scale through our proven inbound methodology, our Solutions Partners, and our “freemium” model. A Solutions Partner is a service provider that helps businesses with strategy, execution, and implementation of go-to-market activities and technology solutions. Our freemium model attracts customers who begin using our ~~Growth Platform~~ CRM platform through our free products and then upgrade to our paid products. As of ~~March 31,~~September 30, 2020, we had ~~3,578~~3,981 full-time employees and ~~78,776~~95,634 Total Customers of varying sizes in more than 120 countries, representing almost every industry.

We derive most of our revenue from subscriptions to our cloud-based ~~Growth Platform~~CRM platform and related professional services, which consist of customer on-boarding and training services. Subscription revenue accounted for ~~96%~~97% of ~~our~~ total revenue for the three months ended ~~March 31,~~September 30, 2020, 96% of total revenue for the nine months ended September 30, 2020, and ~~95%~~96% of ~~our~~ total revenue for the three and nine months ended ~~March 31,~~September 30, 2019. We sell multiple product plans at different base prices on a subscription basis, each of which includes our CRM and integrated applications to meet the needs of the various customers we serve. Customers pay additional fees if the number of contacts stored and tracked in the customer’s database exceeds specified thresholds. We also generate additional revenue based on the purchase of additional subscriptions and products, and the number of account users, ~~subdomains~~ and ~~website visits.~~subdomains. Our customers purchase a subscription to one or more of our products and commit for a specified subscription period, which is typically one year or less in duration.

Subscriptions are billed in advance on various schedules. Because the mix of billing terms for orders can vary from period to period, the annualized value of the orders we enter into with our customers will not be completely reflected in deferred revenue at any single point in time. Accordingly, we do not believe that change in deferred revenue is an accurate indicator of future revenue.

Many of our customers purchase on-boarding and training services which are designed to help customers enhance their ability to attract, engage and delight their customers using our ~~Growth Platform.~~CRM platform. Professional services and other revenue accounted for 4%3% of total revenue for the three months ended ~~March 31,~~September 30, 2020, ~~and 5%~~4% of total revenue for the nine months ended September 30, 2020, and 4% of total revenue for the three and nine months ended ~~March 31,~~September 30, 2019. We expect professional services and other margins to range from a moderate loss to breakeven for the foreseeable future.

In ~~December 2019, a novel coronavirus disease, or COVID-19, was reported and in January~~March 2020, the World Health Organization, or WHO, declared itthe outbreak of a ~~Public Health Emergency of International Concern. On February 28, 2020, the WHO raised its assessment~~disease caused by a novel strain of the ~~COVID-19 threat from high~~coronavirus (COVID-19) to ~~very high at~~be a pandemic, or pandemic. This pandemic is having widespread, rapidly-evolving, and unpredictable impacts on global ~~level due~~societies, economies, financial markets, and business practices. Federal and state governments have implemented measures in an effort to contain the ~~continued increase~~virus, including physical distancing, travel bans and restrictions, closure of non-essential businesses, quarantines, work-from-home directives, shelter-in-place orders, and limitations on public gatherings. These measurements have caused, and are continuing to cause, business slowdowns or shutdowns in ~~the number of cases~~affected areas, both regionally and ~~affected countries,~~worldwide.

Our focus remains on promoting employee health and onsafety, serving our customers, and ensuring business continuity. In March ~~11,~~ 2020, ~~the WHO characterized COVID-19 as a pandemic. As a result of the COVID-19 pandemic,~~ we ~~have~~ temporarily closed our global offices, including our corporate headquarters, suspended all company-related travel, and all HubSpot employees globally ~~are~~were required to work from ~~home for the foreseeable future. Our plan is~~home. We shifted our Solutions Partner events and INBOUND 2020 to virtual-only experiences and have cancelled other customer and industry events. We have begun to slowly re-open our offices on a ~~market by market~~staggered, region-to-region basis in accordance with local authority guidelines, and are working to ensure that our return to work is thoughtful, prudent, and handled with an abundance of caution with the health of our employees being the top priority.

Given that the economic consequences of the ~~COVID-19~~ pandemic have been exceptionally challenging for many of our customers and prospects, we ~~have~~ also implemented certain changes to our pricing structure in March 2020, including reducing prices on our Starter Growth Suite, offering certain product functionality free of charge for a limited time, temporarily suspending marketing email send limits, and offering a six-month advance on commissions to certain of our Solutions Partners.

While the pandemic has not had a material adverse financial impact on our operations to date, the broader implications of ~~COVID-19~~the pandemic on our results of operations and overall financial performance ~~remain uncertain, the COVID-19~~will depend on future developments and conditions. The pandemic and its adverse effects ~~have become more~~are prevalent in the locations where we, our customers, and partners conduct ~~business and as~~business. As a result, at the outset of the pandemic, we ~~have begun to be negatively affected~~experienced, and may again experience in ~~our operations. We may experience~~the future, curtailed customer demand that could adversely impact our business, results of operations and overall financial performance in future periods. Specifically, we may be impacted by changes in our customers’ ability or willingness to purchase our offerings; changes in the timing of our current or prospective customers’ purchasing decisions; pricing discounts or extended payment terms; reductions in the amount or duration of customers’ subscription contracts; or increased customer attrition rates. While our revenue, customer retention, and earnings are relatively predictable as a result of our subscription-based business model, the effect of the ~~COVID-19~~ pandemic will not be fully reflected in our results of operations and overall financial performance until future periods.

While the implications of the ~~COVID-19~~ pandemic remain uncertain, we plan to continue to make investments to support business growth. We believe that the growth of our business is dependent on many factors, including our ability to expand our customer base, increase adoption of our ~~Growth Platform~~CRM platform within existing customers, develop new products and applications to extend the functionality of our ~~Growth Platform~~CRM platform and provide a high level of customer service. We expect to invest in sales and marketing to support customer growth. We also expect to invest in research and development as we continue to introduce new products and applications to extend the functionality of our ~~Growth Platform.~~CRM platform. We also intend to maintain a high level of customer service and support which we consider critical for our continued success. We plan to continue to invest in our data center infrastructure and services capabilities in order to support continued customer growth. We also expect to continue to incur general and administrative expenses to support our business and to maintain the infrastructure required to be a public company. We expect to use our cash flow from operations and the proceeds from our convertible debt and stock offerings to fund these growth strategiesand support our business despite the potential impact from ~~COVID-19~~the pandemic and do not expect to be profitable in the near term.

See the section titled “Risk Factors” included under Part II, Item 1A below for further discussion of the possible impact of the ~~COVID-19~~ pandemic on our business.

Results of Operations for the ~~Three Months Ended March 31,~~three and nine months ended September 30, 2020 and 2019

The following tables set forth our results of operations for the periods presented and as a percentage of our total revenue for those periods. The data has been derived from the unaudited consolidated financial statements contained in this Quarterly Report on Form 10-Q which include, in our opinion, all adjustments, consisting only of normal recurring adjustments, that we consider necessary for a fair statement of the financial position and results of operations for the interim periods presented. The period-to-period comparison of financial results is not necessarily indicative of financial results to be achieved in future periods.

	Three Months Ended March 31,						Three Months Ended September 30,						Nine Months Ended September 30,
(dollars in thousands)	2020			2019			2020			2019			2020			2019
Revenues:
Subscription	$	191,229		$	144,226		$	221,058		$	167,078		$	608,702		$	467,180
Professional services and other		7,739			7,572			7,327			6,543			22,259			21,494
Total revenue		198,968			151,798			228,385			173,621			630,961			488,674
Cost of revenues:
Subscription		29,734			21,301			33,181			25,671			93,316			70,550
Professional services and other		8,551			8,277			9,422			7,592			26,348			23,433
Total cost of revenues		38,285			29,578			42,603			33,263			119,664			93,983
Gross profit		160,683			122,220			185,782			140,358			511,297			394,691
Operating expenses:
Research and development		46,202			35,177			54,456			39,847			150,026			115,480
Sales and marketing		102,328			74,905			119,299			91,283			324,230			250,267
General and administrative		26,255			21,174			27,488			23,300			80,228			67,777
Total operating expenses		174,785			131,256			201,243			154,430			554,484			433,524
Loss from operations		(14,102	)		(9,036	)		(15,461	)		(14,072	)		(43,187	)		(38,833	)
Other expense:
Interest income		4,057			4,174			958			5,185			7,150			14,783
Interest expense		(5,953	)		(5,513	)		(7,062	)		(5,760	)		(29,823	)		(16,946	)
Other expense		(1,052	)		(12	)		(7	)		(89	)		(1,152	)		(773	)
Total other expense		(2,948	)		(1,351	)		(6,111	)		(664	)		(23,825	)		(2,936	)
Loss before income tax expense		(17,050	)		(10,387	)		(21,572	)		(14,736	)		(67,012	)		(41,769	)
Income tax expense		(666	)		(713	)		(926	)		(251	)		(2,603	)		(1,675	)
Net loss	$	(17,716	)	$	(11,100	)	$	(22,498	)	$	(14,987	)	$	(69,615	)	$	(43,444	)

	Three Months Ended March 31,						Three Months Ended September 30,						Nine Months Ended September 30,
	2020			2019			2020			2019			2020			2019
Revenue:
Subscription		96	%		95	%		97	%		96	%		96	%		96	%
Professional services and other		4		5				3		4				4		4
Total revenue		100		100				100		100				100		100
Cost of revenue:
Subscription		15		14				15		15				15		14
Professional services and other		4		5				4		4				4		5
Total cost of revenue		19		19				19		19				19		19
Gross profit		81		81				81		81				81		81
Operating expenses:
Research and development		23		23				24		23				24		24
Sales and marketing		51		49				52		53				51		51
General and administrative		13		14				12		13				13		14
Total operating expenses		88		86				88		89				88		89
Loss from operations		(7	)		(6	)		(7	)		(8	)		(7	)		(8	)
Total other expense		(1	)		(1	)		(3	)		—			(4	)		(1	)
Loss before income tax expense		(9	)		(7	)		(9	)		(8	)		(11	)		(9	)
Income tax expense		(0	)		(0	)		(0	)		—			(0	)		—
Net loss		(9	)%		(7	)%		(10	)%		(9	)%		(11	)%		(9	)%

Three and Nine Months Ended ~~March 31,~~September 30, 2020 Compared to the Three and Nine Months Ended ~~March 31,~~September 30, 2019

	Three Months Ended March 31,									Three Months Ended September 30,									Nine Months Ended September 30,
(dollars in thousands)	2020		2019		$ Change		% Change			2020		2019		$ Change		% Change			2020		2019		$ Change		% Change
Revenues:
Subscription	$	191,229	$	144,226	$	47,003		33	%	$	221,058	$	167,078	$	53,980		32	%	$	608,702	$	467,180	$	141,522		30	%
Professional services and other		7,739		7,572		167		2	%		7,327		6,543		784		12	%		22,259		21,494		765		4	%
Total revenue	$	198,968	$	151,798	$	47,170		31	%	$	228,385	$	173,621	$	54,764		32	%	$	630,961	$	488,674	$	142,287		29	%

Subscription revenue increased during the three months ended ~~March 31,~~September 30, 2020 compared to the same period in 2019 primarily due to the increase in Total Customers, which grew from ~~60,814~~68,803 as of ~~March 31,~~September 30, 2019 to ~~78,776~~95,634 as of ~~March 31,~~September 30, 2020. Total Average Subscription Revenue per Customer ~~increased~~decreased from ~~$9,811~~$9,992 for the three months ended ~~March 31,~~September 30, 2019 to ~~$10,018~~$9,669 for the three months ended ~~March 31,~~September 30, 2020. The growth in Total Customers was primarily driven by our increased sales representative capacity to meet market demand as well as ~~the~~increased demand for our freemium ~~model.~~product offerings and lower priced starter products. The ~~increase~~decrease in average subscription revenue per customer was driven primarily by ~~existing customers increasing their use~~the volume of continued purchases of our ~~products, existing customers purchasing~~lower priced starter products.

The 12% increase in professional services and other revenue resulted primarily from the increase in Total Customers and from the delivery of on-boarding services for the additional subscriptions sold, slightly offset by changes to our pricing structure in March 2020 as a result of the pandemic.

Subscription revenue increased during the nine months ended September 30, 2020 compared to the same period in 2019 primarily due to the increase in Total Customers, which grew from 68,803 as of September 30, 2019 to 95,634 as of September 30, 2020. Total Average Subscription Revenue per Customer decreased from $9,921 for the nine months ended September 30, 2019 to $9,568 for the nine months ended September 30, 2020. The growth in Total Customers was primarily driven by our increased sales representative capacity to meet market demand as well as increased demand for our freemium product offerings and ~~new customers purchasing our higher price product plans.~~lower priced starter products. The ~~increase~~decrease in average subscription revenue per customer was ~~partially offset~~driven primarily by the volume of continued ~~adoption~~purchases of our ~~freemium model.~~lower priced starter products and downgrades as a result of the pandemic.

The 2%4% increase in professional services and other revenue resulted primarily from the increase in Total Customers and from the delivery of on-boarding ~~and training~~ services for the additional subscriptions ~~sold.~~sold, slightly offset by changes to our pricing structure in March 2020 as a result of the pandemic and fewer classroom trainings being held due to social gathering restrictions and travel bans implemented due to the pandemic.

	Three Months Ended March 31,											Three Months Ended September 30,											Nine Months Ended September 30,
(dollars in thousands)	2020			2019			$ Change		% Change			2020			2019			$ Change		% Change			2020			2019			$ Change		% Change
Total cost of revenue	$	38,285		$	29,578		$	8,707		29	%	$	42,603		$	33,263		$	9,340		28	%	$	119,664		$	93,983		$	25,681		27	%
Gross profit	$	160,683		$	122,220		$	38,463		31	%	$	185,782		$	140,358		$	45,424		32	%	$	511,297		$	394,691		$	116,606		30	%
Gross margin percentage		81	%		81	%							81	%		81	%							81	%		81	%

Total cost of revenue for the three and nine months ended ~~March 31,~~September 30, 2020 increased compared to the same period in 2019 primarily due to an increase in subscription and hosting costs, ~~employee-related costs,~~ amortization of capitalized software development costs, employee-related costs, allocated overheard expenses, and amortization of acquired technology. Gross margins remained consistent year-over-year.

	Three Months Ended March 31,											Three Months Ended September 30,											Nine Months Ended September 30,
(dollars in thousands)	2020			2019			$ Change		% Change			2020			2019			$ Change		% Change			2020			2019			$ Change		% Change
Subscription cost of revenue	$	29,734		$	21,301		$	8,433		40	%	$	33,181		$	25,671		$	7,510		29	%	$	93,316		$	70,550		$	22,766		32	%
Percentage of subscription revenue		16	%		15	%							15	%		15	%							15	%		15	%

The increase in subscription cost of revenue for the three and nine months ended ~~March 31,~~September 30, 2020 compared to the same period in 2019 was primarily due to the following:

	Change		Change
	Three Months		Three Months			Nine Months
	(in thousands)		(in thousands)			(in thousands)
Subscription and hosting costs	$	5,870	$	4,594		$	15,914
Amortization of capitalized software development costs				1,311			3,175
Employee-related costs		1,300		1,613			3,130
Amortization of capitalized software development costs		875
Allocated overhead expenses		283		312			708
Amortization of acquired technology		105		(320	)		(161	)
	$	8,433	$	7,510		$	22,766

Subscription and hosting costs increased primarily due to growth in our Total Customer base from ~~60,814~~68,803 as of ~~March 31,~~ September 30, 2019 to ~~78,776~~ 95,634 as of ~~March 31,~~ September 30, 2020, . Additionally, we saw higher subscription and hosting costs as we focus on the security, reliability and performance of our ~~Growth Platform~~CRM platform. ~~Employee-related costs increased as a result of increased headcount as we continue to grow our customer support organization to support our customer growth and improve service levels and offerings.~~Amortization of capitalized software development costs increased due to the increased number of developers working on our software platform as we continue to develop new products and increased functionality. Employee-related costs increased as a result of increased headcount as we continue to grow our customer support organization to support our customer growth and improve service levels and offerings. Allocated overhead expenses increased due to the expansion of our leased space and infrastructure as we continued to grow our business and expand headcount. Amortization of acquired technology decreased due to certain acquired technology reaching the end of its useful life during the quarter ended September 30, 2020.

Subscription and hosting costs increased primarily due to growth in our Total Customer base from 68,803 as of September 30, 2019 to 95,634 as of September 30, 2020. Additionally, we saw higher subscription and hosting costs as we focus on the security, reliability and performance of our CRM platform. Amortization of capitalized software development costs increased due to the increased number of developers working on our software platform as we continue to develop new products and increased functionality. Employee-related costs increased as a result of increased headcount as we continue to grow our customer support organization to support our customer growth and improve service levels and offerings, offset by reduced discretionary spending as a result of the pandemic. Allocated overhead expenses increased due to the expansion of our leased space and infrastructure as we continued to grow our business and expand headcount. Amortization of acquired technology ~~being placed into service~~decreased due to certain acquired technology reaching the end of its useful life during the ~~fourth~~ quarter ~~of 2019.~~ended September 30, 2020.

	Three Months Ended March 31,											Three Months Ended September 30,											Nine Months Ended September 30,
(dollars in thousands)	2020			2019			$ Change		% Change			2020			2019			$ Change		% Change			2020			2019			$ Change		% Change
Professional services and other cost of revenue	$	8,551		$	8,277		$	274		3	%	$	9,422		$	7,592		$	1,830		24	%	$	26,348		$	23,433		$	2,915		12	%
Percentage of professional services and other revenue		110	%		109	%							129	%		116	%							118	%		109	%

The increase in professional services and other cost of revenue for the three and nine months ended ~~March 31,~~September 30, 2020 compared to the same period in 2019 was primarily due to the following:

Employee-related costs and allocated overhead expenses increased as a result of increased headcount as we continue to grow our professional services organization to support our customer growth.

	Three Months Ended March 31,											Three Months Ended September 30,											Nine Months Ended September 30,
(dollars in thousands)	2020			2019			$ Change		% Change			2020			2019			$ Change		% Change			2020			2019			$ Change		% Change
Research and development	$	46,202		$	35,177		$	11,025		31	%	$	54,456		$	39,847		$	14,609		37	%	$	150,026		$	115,480		$	34,546		30	%
Percentage of total revenue		23	%		23	%							24	%		23	%							24	%		24	%

The increase in research and development expense for the three and nine months ended ~~March 31,~~September 30, 2020 compared to the same period in 2019 was primarily due to the following:

	Change		Change
	Three Months		Three Months		Nine Months
	(in thousands)		(in thousands)		(in thousands)
Employee-related costs	$	9,141	$	12,744	$	28,671
Allocated overhead expenses		1,884		1,865		5,875
	$	11,025	$	14,609	$	34,546

Employee-related costs increased as a result of increased headcount as we continue to grow our engineering organization to develop new products, increase functionality and to maintain our existing ~~Growth Platform.~~CRM platform. Allocated overhead expense increased due to expanding our leased space and infrastructure as we continue to grow our business and expand headcount.

Employee-related costs increased as a result of increased headcount as we continue to grow our engineering organization to develop new products, increase functionality and to maintain our existing CRM platform, slightly offset by reduced discretionary spending as a result of the pandemic. Allocated overhead expense increased due to expanding our leased space and infrastructure as we continue to grow our business and expand headcount.

	Three Months Ended March 31,											Three Months Ended September 30,											Nine Months Ended September 30,
(dollars in thousands)	2020			2019			$ Change		% Change			2020			2019			$ Change		% Change			2020			2019			$ Change		% Change
Sales and marketing	$	102,328		$	74,905		$	27,423		37	%	$	119,299		$	91,283		$	28,016		31	%	$	324,230		$	250,267		$	73,963		30	%
Percentage of total revenue		51	%		49	%							52	%		53	%							51	%		51	%

The increase in sales and marketing expense for the three and nine months ended ~~March 31,~~September 30, 2020, compared to the same period in 2019 was primarily due to the following:

	Change		Change
	Three Months		Three Months		Nine Months
	(in thousands)		(in thousands)		(in thousands)
Employee-related costs	$	17,759	$	18,791	$	47,718
Solutions Partner commissions		4,203		3,426		10,656
Allocated overhead expenses				3,664		9,676
Marketing programs		2,717		2,135		5,913
Allocated overhead expenses		2,744
	$	27,423	$	28,016	$	73,963

Employee-related costs increased as a result of increased headcount as we continue to expand our selling and marketing organizations to grow our customer ~~base.~~ base. Solutions Partner commissions increased as a result of increased revenue generated through our partners. Allocated overhead expenses increased due to expanding our leased space and infrastructure as we continue to grow our business and expand headcount. Marketing programs increased due to the timing and size of certain marketing efforts as we continue to make investments in attracting new customers.

Employee-related costs increased as a result of increased headcount as we continue to expand our selling and marketing organizations to grow our customer base, offset by reduced discretionary spending as a result of the pandemic. Solutions Partner commissions increased as a result of increased revenue generated through our partners. Allocated overhead expenses increased due to expanding our leased space and infrastructure as we continue to grow our business and expand headcount. Marketing programs increased due to the timing and size of certain marketing efforts as we continue to make investments in attracting new customers.

	Three Months Ended March 31,											Three Months Ended September 30,											Nine Months Ended September 30,
(dollars in thousands)	2020			2019			$ Change		% Change			2020			2019			$ Change		% Change			2020			2019			$ Change		% Change
General and administrative	$	26,255		$	21,174		$	5,081		24	%	$	27,488		$	23,300		$	4,188		18	%	$	80,228		$	67,777		$	12,451		18	%
Percentage of total revenue		13	%		14	%							12	%		13	%							13	%		14	%

The increase in general and administrative expense for the three and nine months ended ~~March 31,~~September 30, 2020 compared to the same period in 2019 was primarily due to the following:

	Change		Change
	Three Months		Three Months		Nine Months
	(in thousands)		(in thousands)		(in thousands)
Employee-related costs	$	3,075	$	1,611	$	5,399
Allocated overhead expenses		1,336		1,617		4,719
Customer credit card fees		670		960		2,333
	$	5,081	$	4,188	$	12,451

Employee-related costs increased as a result of increased headcount as we continue to grow our business and require additional personnel to support our expanded operations. Allocated overhead expenses increased due to expanding our leased space and infrastructure as we continue to grow our business and expand ~~headcount.~~headcount. Customer credit card fees increased due to increased customer transactions as we continue to grow our business.

Employee-related costs increased as a result of increased headcount as we continue to grow our business and require additional personnel to support our expanded operations, offset by reduced discretionary spending as a result of the pandemic. Allocated overhead expenses increased due to expanding our leased space and infrastructure as we continue to grow our business and expand headcount.Customer credit card fees increased due to increased customer transactions as we continue to grow our business.

	Three Months Ended March 31,												Three Months Ended September 30,												Nine Months Ended September 30,
(dollars in thousands)	2020			2019			$ Change			% Change			2020			2019			$ Change			% Change			2020			2019			$ Change			% Change
Interest income	$	4,057		$	4,174		$	(117	)		(3)	%	$	958		$	5,185		$	(4,227	)		(82	)%	$	7,150		$	14,783		$	(7,633	)		(52	)%
Percentage of total revenue		2	%		3	%								0	%		3	%								1	%		3	%
Interest expense	$	(5,953	)	$	(5,513	)	$	(440	)		8	%	$	(7,062	)	$	(5,760	)	$	(1,302	)		23	%	$	(29,823	)	$	(16,946	)	$	(12,877	)		76	%
Percentage of total revenue		(3	)%		(4	)%								(3	)%		(3	)%								(5	)%		(3	)%
Other expense	$	(1,052	)	$	(12	)	$	(1,040	)		8667	%	$	(7	)	$	(89	)	$	82			(92	)%	$	(1,152	)	$	(773	)	$	(379	)		49	%
Percentage of total revenue		(1	)%	*									*			*									*			*

Interest income primarily consists of interest earned on invested cash and cash equivalents balances and investments. The decrease during ~~the~~ three and nine months ended ~~March 31,~~September 30, 2020 is due to a decrease in yields on our investment balances.

Interest expense primarily consists of amortization of the debt discount and issuance costs ~~related to the 2022 Notes that is recorded as interest expense~~ and contractual interest expense related to our Notes, and the loss on ~~the~~early extinguishment of our 2022 Notes. The increase during the ~~three~~nine months ended ~~March 31,~~September 30, 2020 was primarily due to the ~~use~~$10.5 million loss on the early extinguishment of ~~the effective-interest method to amortize the debt discount and issuance costs related to the~~our 2022 Notes.

Other expense primarily consists of the impact of foreign currency transaction gains and losses associated with monetary assets and liabilities. The (decrease) increase during the three and nine months ended September 30, 2020 was primarily due to exchange rate fluctuations.

	Three Months Ended March 31,											Three Months Ended September 30,												Nine Months Ended September 30,
(dollars in thousands)	2020			2019			$ Change		% Change			2020			2019			$ Change			% Change			2020			2019			$ Change			% Change
Income tax expense	$	(666	)	$	(713	)	$	47		(7	)%	$	(926	)	$	(251	)	$	(675	)		269	%	$	(2,603	)	$	(1,675	)	$	(928	)		55	%
Effective tax rate		4	%		7	%							4	%		2	%								4	%		4	%

Income tax expense consists of current and deferred taxes for U.S. and foreign income taxes.

Our principal sources of liquidity to date have been cash and cash equivalents, net accounts receivable, our common stock offerings, and our convertible notes ~~offering.~~offerings.

The following table shows cash and cash equivalents, working capital, net cash and cash equivalents provided by operating activities, net cash and cash equivalents used in investing activities, and net cash and cash equivalents provided by financing activities for the ~~three~~nine months ended ~~March 31,~~September 30, 2020 and 2019.

	Three Months ended March 31,						Nine Months Ended September 30,
	2020			2019			2020			2019
	(in thousands)						(in thousands)
Cash and cash equivalents	$	229,133		$	285,126		$	124,895		$	225,770
Working capital		785,368			814,827			986,442			800,321
Net cash and cash equivalents provided by operating activities		23,011			37,716			27,988			71,082
Net cash and cash equivalents used in investing activities		(72,881	)		(210,127	)		(398,637	)		(309,269	)
Net cash and cash equivalents provided by financing activities		5,883			347,227			217,697			356,538

Our cash and cash equivalents at ~~March 31,~~September 30, 2020 were held for working capital purposes. At ~~March 31,~~September 30, 2020 ~~$44.9~~, $62.3 million of our cash and cash equivalents was held in accounts outside the United States. ~~As of December 31, 2018, we no longer~~We do not assert indefinite reinvestment of our foreign earnings because these earnings have been subject to United States ~~Federal~~federal income tax. While we have concluded

that any incremental tax incurred upon ultimate distribution of these earnings to be immaterial, our current plans do not demonstrate a need to repatriate undistributed earnings to fund our U.S. operations.

Cash from operations could be affected by various risks and uncertainties, including, but not limited to, the effects of the ~~COVID-19~~ pandemic and other risks detailed in the section titled “Risk Factors” included under Part II, Item 1A. However, based on our current business plan and revenue prospects, we believe that our existing cash, cash equivalents and investment balances, and our anticipated cash flows from operations will be sufficient to meet our working capital and operating resource expenditure requirements for the next twelve months.

Net cash and cash equivalents provided by operating activities consists primarily of net loss adjusted for certain non-cash items, including stock-based compensation, depreciation and amortization and other non-cash charges, net.

Net cash and cash equivalents provided by operating activities during the ~~three~~nine months ended ~~March 31,~~September 30, 2020, primarily reflected our net loss of ~~$17.7~~$69.6 million, the portion of the repayment of the 2022 Notes attributable to the debt discount of $48.7 million, benefit for deferred income taxes of $0.7 million and accretion of bond discounts of ~~$2.2~~$3.7 million, offset by non-cash expenses that included ~~$8.7~~$27.1 million of depreciation and amortization, ~~$27.5~~$90.0 million in stock-based compensation, $10.5 million of loss on early extinguishment of 2022 Notes and ~~$5.7~~$18.2 million of amortization of debt discount and issuance costs. Working capital sources of cash and cash equivalents included a ~~$10.8~~$21.5 million increase in deferred revenue primarily resulting from the growth in the number of customers invoiced during the period, a ~~$9.8~~$22.6 million ~~decrease~~increase in ~~accounts receivable related to increased collection,~~right-of-use assets, a ~~$1.5~~$3.1 million increase in accounts payable related to timing of bill payments and ~~a $5.7~~an $13.8 million increase in ~~right-of-use asset.~~accrued expenses and other liabilities. These sources of cash and cash equivalents were offset by a ~~$15.1~~$22.6 million increase in prepaid expenses and other assets, a ~~$5.3~~$21.6 million decrease in operating lease ~~liabilities, a $5.4 million decrease in accrued expenses and other~~ liabilities, and a ~~$1.5~~$11.4 million increase in deferred commissions.

Net cash and cash equivalents provided by operating activities during the ~~three~~nine months ended ~~March 31,~~September 30, 2019 primarily reflected our net loss of ~~$11.1~~$43.4 million and accretion of bond discounts of ~~$2.8~~$10.9 million offset by non-cash expenses that included ~~$7.0~~$21.2 million of depreciation and amortization, ~~$21.2~~$73.7 million in stock-based compensation and ~~$5.3~~$16.2 million of amortization of debt discount and issuance costs. Working capital sources of cash and cash equivalents included ~~an $8.9~~a $20.9 million increase in deferred revenue primarily resulting from the growth in the number of customers invoiced during the period, a ~~$7.8 million decrease in accounts receivable related to increased collection, a $5.5~~$14.3 million increase in right-of-use ~~asset,~~assets, a ~~$4.9~~$6.2 million increase in accounts payable related to timing of bill payments, and a ~~$0.9~~$1.0 million decrease in ~~prepaid~~accrued expenses and other ~~assets.~~liabilities. These sources of cash and cash equivalents were offset by a ~~$4.1~~$1.3 million ~~decrease~~increase in ~~operating lease liabilities,~~accounts

receivable, a ~~$3.3~~$6.2 million increase in prepaid expenses and other assets, a $5.6 million increase in deferred commissions, and a ~~$2.1~~$14.8 million decrease in ~~accrued expenses and other~~lease liabilities.

Our investing activities have consisted primarily of purchases, maturities and ~~maturities~~sale of investments, property and equipment purchases, and capitalization of software development costs. Capitalized software development costs are related to new products or improvements to our existing software platform that expands the functionality for our customers.

Net cash and cash equivalents used in investing activities during the ~~three~~nine months ended ~~March 31,~~September 30, 2020 consisted primarily of ~~$439.9 million~~$1.4 billion in purchases of investments, ~~$11.1~~$27.8 million of purchased property and equipment, $2.0 million of purchases of strategic investments, and ~~$4.8~~$15.6 million of capitalized software development costs. These uses of cash were offset by ~~$382.9 million~~$1.0 billion received related to the maturity of investments and $10.9 million received for sale of investments.

Net cash and cash equivalents used in investing activities during the ~~three~~nine months ended ~~March 31,~~September 30, 2019 consisted primarily of ~~$386.5~~$968.0 million in purchases of investments, ~~$4.3~~$21.2 million of purchased property and equipment, ~~and $2.8~~$9.1 million of capitalized software development ~~costs.~~costs, and $0.6 million of purchases of strategic investments. These uses of cash were offset by ~~$183.5~~$689.6 million received related to the maturity of investments.

Our financing activities have consisted primarily of our stock offerings, the various components of our 2025 Notes offering, the various components of our 2022 Notes repayment, the issuance of our common stock under our stock plans, payments of employee taxes related to the net share settlement of stock-based awards, and repayments of our finance lease obligations.

For the ~~three~~nine months ended ~~March 31,~~September 30, 2020 cash provided by financing activities consisted of ~~$6.9~~$450.1 million of net proceeds from the issuance of the 2025 Notes, $362.5 million of proceeds from the settlement of the Convertible Note Hedges related to the 2022 Notes, and $22.3 million of proceeds related to issuance of common stock under stock plans. This source of cash was offset by ~~$0.9~~$234.4 million used for repayment of the 2022 Notes attributable to the principal, $327.5 million for payment to settle the Warrants related to the 2022 Notes, $50.6 million for payment of the Capped Call Options related to the 2025 Notes, and $4.6 million used for payment of employee taxes related to the net share settlement of stock-based awards.

For the ~~three~~nine months ended ~~March 31,~~September 30, 2019, cash provided by financing activities consisted primarily of ~~$342.7~~$342.6 million of net proceeds related to common stock offering and ~~$5.7~~$18.9 million of proceeds related to the issuance of common stock under stock plans. This source of cash was offset by ~~$1.1~~$4.8 million used for payment of employee taxes related to the net share settlement of stock-based ~~awards.~~awards and $0.2 million used for repayments of capital lease obligations.

There have been no significant changes in our critical accounting policies and estimates during the ~~three~~nine months ended ~~March 31,~~September 30, 2020 as compared to the critical accounting policies and estimates disclosed in our Annual Report on Form 10-K for the year ended December 31, 2019.

As of ~~March 31,~~September 30, 2020, there were no material changes in our contractual obligations and commitments from those disclosed in the Annual Report on Form 10-K filed with the SEC on February 12, 2020, other than those in the notes to the consolidated financial statements appearing elsewhere in this Quarterly Report on Form 10-Q.

For information on recent accounting pronouncements, see Recent Accounting Pronouncements in the notes to the consolidated financial statements appearing elsewhere in this Quarterly Report on Form 10-Q.

During the three months ended ~~March 31,~~September 30, 2020 we had no material off-balance sheet arrangements, exclusive of operating leases and indemnifications of officers, directors and employees for certain events or occurrences while the officer, director or employee is, or was, serving at our request in such capacity.

We have foreign currency risks related to our revenue and operating expenses denominated in currencies other than the U.S. dollar, primarily the Euro, British Pound Sterling, Australian dollar, Singaporean dollar, Japanese Yen, and Colombian Peso. Since we translate foreign currencies into U.S. dollars for financial reporting purposes, currency fluctuations can have an impact on our financial results.

We have experienced and will continue to experience fluctuations in our net loss as a result of transaction gains or losses related to revaluing certain current asset and current liability balances that are denominated in currencies other than the functional currency of the entities in which they are recorded. We recognized immaterial amounts of foreign currency gains and losses in each of the periods presented. We have not engaged in the hedging of our foreign currency transactions to date, we are evaluating the costs and benefits of initiating such a program and may in the future hedge selected significant transactions denominated in currencies other than the U.S. dollar as we expand our international operation and our risk grows.

Our portfolio of cash and cash equivalents and short- and long-term investments is maintained in a variety of securities, including government agency obligations, corporate bonds and money market funds. Investments are classified as available-for-sale securities and carried at their fair market value with cumulative unrealized gains or losses recorded as a component of accumulated other comprehensive loss within stockholders' equity. A sharp rise in interest rates could have an adverse impact on the fair market value of certain securities in our portfolio. We do not currently hedge our interest rate exposure and do not enter into financial instruments for trading or speculative purposes.

We do not believe that inflation has had a material effect on our business. However, if our costs, in particular personnel, sales and marketing and hosting costs, were to become subject to significant inflationary pressures, we may not be able to fully offset such higher costs through price increases. Our inability or failure to do so could harm our business, operating results and financial condition.

In May 2017, we issued $400 million aggregate principal amount of ~~0.25%~~ convertible senior notes due 2022, of which ~~$2 thousand~~$272.1 million was ~~settled~~repurchased in ~~cash during the first quarter~~June 2020. Also in June 2020, we issued $460 million aggregate principal amount of ~~2020.~~ convertible senior notes due 2025.

The fair value of our convertible senior notes is subject to interest rate risk, market risk and other factors due to the convertible feature. The fair value of the convertible senior notes will generally increase as our common stock price increases and will generally decrease as our common stock price declines in value. The interest and market value changes affect the fair value of our convertible senior notes but do not impact our financial position, cash flows or results of operations due to the fixed nature of the debt obligation. Generally, the fair value of ~~2022~~the Notes will increase as interest rates fall and decrease as interest rates rise. Additionally, we carry the convertible senior notes at face value less unamortized discount on our balance sheet, and we present the fair value for required disclosure purposes only.

The table below provides a sensitivity analysis of hypothetical 10% changes of our stock price as of ~~March 31,~~September 30, 2020 and the estimated impact on the fair value of the ~~2022~~ Notes. The selected scenarios are not predictions of future events, but rather are intended to illustrate the effect such event may have on the fair value of the ~~2022~~ Notes.

Hypothetical change in HubSpot stock price	Hypothetical change in HubSpot stock price	Fair value		Estimated change in fair value			Hypothetical percentage increase (decrease) in fair value			Hypothetical change in HubSpot stock price	Fair value		Estimated change in fair value			Hypothetical percentage increase (decrease) in fair value
10% increase		$	647,088	$	49,280			8	%		$	431,080	$	38,012			10	%
No change		$	597,808	$	—			—			$	393,068	$	—			—
10% decrease		$	548,936	$	(48,872	)		-8	%		$	352,545	$	(40,523	)		(10	)%

Evaluation of Disclosure Controls and Procedures. Our management, with the participation of our principal executive officer and principal financial officer, has evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)), as of the end of the period covered by this Quarterly Report on Form 10-Q. Based on such evaluation, our principal executive officer and principal financial officer have concluded that as of such date, our disclosure controls and procedures were effective.

Changes in Internal Control Over Financial Reporting. There was no change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that occurred during the period covered by this Quarterly Report on Form 10-Q that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations of Internal Controls. Our management, including our Chief Executive Officer and Chief Financial Officer, does not expect that our disclosure controls and procedures or our internal controls will prevent all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within the Company have been detected. These inherent limitations include the realities that judgments in decision-making can be faulty, and that breakdowns can occur because of a simple error or mistake. Additionally, controls can be circumvented by the individual acts of some persons, by collusion of two or more people, or by management override of the control. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Over time, controls may become inadequate because of changes in conditions, or the degree of compliance with the policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

From time to time we may become involved in legal proceedings or be subject to claims arising in the ordinary course of our business. Although the results of litigation and claims cannot be predicted with certainty, we currently believe that the final outcome of these ordinary course matters will not have a material adverse effect on our business, operating results, financial condition or cash flows. Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources and other factors.

An investment in our common stock involves a high degree of risk. You should carefully consider the risks described below and the other information in this Quarterly Report on Form 10-Q and in our other public filings before making an investment decision. Our business, prospects, financial condition, or operating results could be harmed by any of these risks, as well as other risks not currently known to us or that we currently consider immaterial. If any such risks and uncertainties actually occurs, our business, financial condition or operating results could differ materially from the plans, projections and other forward-looking statements included in the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and elsewhere in this report and in our other public filings. The trading price of our common stock could decline due to any of these risks, and, as a result, you may lose all or part of your investment.

The effects of the COVID-19 pandemic have materially affected how we and our customers are operating our businesses, and the duration and extent to which this will impact our future results of operations and overall financial performance remains uncertain.

In December 2019, a novel coronavirus disease, or COVID-19, was reported and in January 2020, the World Health Organization, or WHO, declared it a Public Health Emergency of International Concern. On February 28, 2020, the WHO raised its assessment of the COVID-19 threat from high to very high at a global level due to the continued increase in the number of cases and affected countries, and on March 11, 2020, the WHO characterized COVID-19 as a pandemic, or pandemic. The ~~COVID-19~~ pandemic, which has continued to spread, and the related adverse public health developments, including orders to shelter-in-place, travel restrictions, and mandated business closures, have adversely affected workforces, organizations, customers, economies, and financial markets globally, leading to an economic downturn and increased market volatility. It has also disrupted the normal operations of many businesses, including ours.

AsOur operations have also been negatively affected by a ~~result~~range of external factors related to the pandemic that are not within our control. For example, many cities, counties, states, and even countries have imposed or may impose a wide range of restrictions on the physical movement of our employees, partners and customers to limit the spread of the ~~COVID-19~~ pandemic, including physical distancing, travel bans and restrictions, closure of non-essential business, quarantines, work-from-home directives, shelter-in-place orders, and limitations on public gatherings. These measures have caused, and are continuing to cause, business slowdowns or shutdowns in affected areas, both regionally and worldwide. In March 2020, we ~~have~~ temporarily closed our global offices, including our corporate headquarters, suspended all company-related travel, and all HubSpot employees globally ~~are~~were required to work from home for several months during the ~~foreseeable future.~~height of the pandemic. We ~~have~~ shifted our Solutions Partner events and INBOUND 2020 to virtual-only experiences and have cancelled other customer and industry events. WeAlthough we have begun to slowly re-open our offices on a staggered, region-by-region basis in accordance with local authority guidelines, we may deem it advisable to similarly alter, postpone or cancel entirely additional customer, employee or industry events in the ~~future, including INBOUND 2020.~~future. All of these changes may disrupt the way we operate our business. Given that the economic consequences of the ~~COVID-19~~ pandemic have been exceptionally challenging for many of our customers and prospects, we have also implemented certain changes to our pricing structure, including reducing prices on our Starter Growth Suite, offering certain product functionality free of charge for a limited time, temporarily suspending marketing email send limits, and offering a six-month advance on commissions to certain of our Solutions Partners.

Moreover, the conditions caused by the ~~COVID-19~~ pandemic can affect the rate of spending on software products and ~~could~~have adversely ~~affect~~affected our customers’ ability or willingness to purchase our offerings; the timing of our current or prospective customers’ purchasing decisions; pricing discounts or extended payment terms; reductions in the amount or duration of customers’ subscription contracts; or increase customer attrition rates, all of which could adversely affect our future sales, operating results and overall financial performance.

Our operations have also begun to be negatively affected by a range of external factors related to the COVID-19 pandemic that are not within our control. For example, many cities, counties, states, and even countries have imposed or may impose a wide range of restrictions on the physical movement of our employees, partners and customers to limit the spread of COVID-19. If the ~~COVID-19~~ pandemic has a ~~substantial impact on the productivity of our employees, and partners or a continued substantial impact on the attendance of our employees, or a continued and~~ substantial impact on the ability of our customers to purchase our offerings, our results of operations and overall financial performance may be harmed.

The duration and extent of the impact from the ~~COVID-19~~ pandemic depends on future developments that cannot be accurately predicted at this time, such as the severity and transmission rate of the virus, the extent and effectiveness of containment actions, the disruption caused by such actions, and the impact of these and other factors on our employees, customers, partners and vendors. If we are not able to respond to and manage the impact of such events effectively, our business will be harmed.

To the extent the ~~COVID-19~~ pandemic adversely affects our business and financial results, it may also have the effect of heightening many of the other risks described in this “Risk Factors” section, including, in particular, risks related to our dependence on customer renewals, the addition of new customers and increased revenue from existing customer, risks that our operating results could be negatively affected by changes in the sizes or types of businesses that purchase our platform and the risk that weakened global economic conditions may harm our industry, business and results of operations.

We generated net losses of ~~$17.7~~$69.6 million and ~~$11.1~~$43.4 million for the ~~three~~nine months ended ~~March 31,~~September 30, 2020 and 2019, respectively. As of ~~March 31,~~September 30, 2020, we had an accumulated deficit of ~~$415.8~~$467.7 million. We will need to generate and sustain increased revenue levels in future periods to become profitable, and, even if we do, we may not be able to maintain or increase our level of profitability. We intend to continue to expend significant funds to grow our marketing, sales and customer service operations, develop and enhance our ~~Growth Platform,~~CRM platform, scale our data center infrastructure and services capabilities and expand into new markets. Our efforts to grow our business may be more costly than we expect, and we may not be able to increase our revenue enough to offset our higher operating expenses. We may incur significant losses in the future for a number of reasons, including the other risks described in this Quarterly Report on Form 10-Q, and unforeseen expenses, difficulties, complications and delays and other unknown events. If we are unable to achieve and sustain profitability, the market price of our common stock may significantly decrease.

We are dependent upon customer renewals, the addition of new customers, increased revenue from existing customers and the continued growth of the market for a ~~Growth Platform.~~CRM platform.

We derive, and expect to continue to derive, a substantial portion of our revenue from the sale of subscriptions to our ~~Growth Platform.~~CRM platform. The market for inbound marketing, sales and customer service products is still evolving, and competitive dynamics may cause pricing levels to change as the market matures and as existing and new market participants introduce new types of point applications and different approaches to enable businesses to address their respective needs. As a result, we may be forced to reduce the prices we charge for our platform and may be unable to renew existing customer agreements or enter into new customer agreements at the same prices and upon the same terms that we have historically. In addition, our growth strategy involves a scalable pricing model (including freemium versions of our products) intended to provide us with an opportunity to increase the value of our customer relationships over time as we expand their use of our platform, sell to other parts of their organizations, cross-sell our sales products to existing marketing product customers and vice versa through touchless or low touch in product purchases, and upsell additional offerings and features. If our cross-selling efforts are unsuccessful or if our existing customers do not expand their use of our platform or adopt additional offerings and features, our operating results may suffer.

Our subscription renewal rates may decrease, and any decrease could harm our future revenue and operating results.

Our customers have no obligation to renew their subscriptions for our platform after the expiration of their subscription periods, substantially all of which are one year or less. In addition, our customers may seek to renew for lower subscription tiers, for fewer contacts or seats, or for shorter contract lengths. Also, customers may choose not to renew their subscriptions for a variety of reasons. Our renewal rates may decline or fluctuate as a result of a number of factors, including limited customer resources, pricing changes, the prices of services offered by our competitors, adoption and utilization of our platform and add-on applications by our customers, adoption of our new products, customer satisfaction with our platform, mergers and acquisitions affecting our customer base, reductions in our customers’ spending levels or declines in customer activity as a result of economic downturns or uncertainty in financial markets. If our customers do not renew their subscriptions for our platform or decrease the amount they spend with us, our revenue will decline and our business will suffer. In addition, a subscription model creates certain risks related to the timing of revenue recognition and potential reductions in cash flows. A portion of the subscription-based revenue we report each quarter results from the recognition of deferred revenue relating to subscription agreements entered into during previous quarters. A decline in new or renewed subscriptions in any period may not be immediately reflected in our reported financial results for that period, but may result in a decline in our revenue in future quarters. If we were to experience significant downturns in subscription sales and renewal rates, our reported financial results might not reflect such downturns until future periods.

We face significant competition from both established and new companies offering marketing, sales and customer service software and other related applications, as well as internally developed software, which may harm our ability to add new customers, retain existing customers and grow our business.

The marketing, sales and customer service software market is evolving, highly competitive and significantly fragmented. With the introduction of new technologies and the potential entry of new competitors into the market, we expect competition to persist and intensify in the future, which could harm our ability to increase sales, maintain or increase renewals and maintain our prices.

We face intense competition from other software companies that develop marketing, sales and customer service software and from marketing services companies that provide interactive marketing services. Competition could significantly impede our ability to sell subscriptions to our ~~Growth Platform~~CRM platform on terms favorable to us. Our current and potential competitors may develop and market new technologies that render our existing or future products less competitive, or obsolete. In addition, if these competitors develop products with similar or superior functionality to our platform, we may need to decrease the prices or accept less favorable terms for our platform subscriptions in order to remain competitive. If we are unable to maintain our pricing due to competitive pressures, our margins will be reduced and our operating results will be negatively affected.

In addition, instead of using our platform, some prospective customers may elect to combine disparate point applications, such as content management, marketing automation, CRM, analytics and social media management. We expect that new competitors, such as enterprise software vendors that have traditionally focused on enterprise resource planning or other applications supporting back office functions, will develop and introduce applications serving customer-facing and other front office functions. This development could have an adverse effect on our business, operating results and financial condition. In addition, sales force automation and CRM vendors could acquire or develop applications that compete with our marketing software offerings. Some of these companies have acquired social media marketing and other marketing software providers to integrate with their broader offerings.

Our current and potential competitors may have significantly more financial, technical, marketing and other resources than we have, be able to devote greater resources to the development, promotion, sale and support of their products and services, may have more extensive customer bases and broader customer relationships than we have, and may have longer operating histories and greater name recognition than we have. As a result, these competitors may respond faster to new technologies and undertake more extensive marketing campaigns for their products. In a few cases, these vendors may also be able to offer marketing, sales and customer service software at little or no additional cost by bundling it with their existing suite of applications. To the extent any of our competitors has existing relationships with potential customers for either marketing software or other applications, those customers may be unwilling to purchase our platform because of their existing relationships with our competitor. If we are unable to compete with such companies, the demand for our ~~Growth Platform~~CRM platform could substantially decline.

In addition, if one or more of our competitors were to merge or partner with another of our competitors, our ability to compete effectively could be adversely affected. Our competitors may also establish or strengthen cooperative relationships with our current or future strategic distribution and technology partners or other parties with whom we have relationships, thereby limiting our ability to promote and implement our platform. We may not be able to compete successfully against current or future competitors, and competitive pressures may harm our business, operating results and financial condition.

We have experienced rapid growth and organizational change in recent periods and expect continued future growth. If we fail to manage our growth effectively, we may be unable to execute our business plan, maintain high levels of service or address competitive challenges adequately.

Our head count and operations have grown substantially. For example, we had ~~3,578~~3,981 full-time employees as of ~~March 31,~~September 30, 2020, as compared with 3,387 as of December 31, 2019 and we have opened 8 international offices since 2013. We also plan to open additional international offices in the future. This growth has placed, and will continue to place, a significant strain on our management, administrative, operational and financial infrastructure. We anticipate further growth will be required to address increases in our product offerings and continued expansion. Our success will depend in part upon our ability to recruit, hire, train, manage and integrate a significant number of qualified managers, technical personnel and employees in specialized roles within our company, including in technology, sales and marketing. If our new employees perform poorly, or if we are unsuccessful in recruiting, hiring, training, managing and integrating these new employees, or retaining these or our existing employees, our business may suffer.

In addition, to manage the expected continued growth of our head count, operations and geographic expansion, we will need to continue to improve our information technology infrastructure, operational, financial and management systems and procedures. Our anticipated additional head count and capital investments will increase our costs, which will make it more difficult for us to address any future revenue shortfalls by reducing expenses in the short term. If we fail to successfully manage our growth, we will be unable to successfully execute our business plan, which could have a negative impact on our business, results of operations or financial condition.

Failure to effectively develop and expand our marketing, sales and customer service capabilities could harm our ability to increase our customer base and achieve broader market acceptance of our platform.

To increase Total Customers and achieve broader market acceptance of our ~~Growth Platform,~~CRM platform, we will need to expand our marketing, sales and customer service operations, including our sales force and third-party channel partners. We will continue to dedicate significant resources to inbound sales and marketing programs. The effectiveness of our inbound sales and marketing and third-party channel partners has varied over time and may vary in the future and depends on our ability to maintain and improve our

~~Growth Platform.~~CRM platform. All of these efforts will require us to invest significant financial and other resources. Our business will be seriously harmed if our efforts do not generate a correspondingly significant increase in revenue. We may not achieve anticipated revenue growth from expanding our sales force if we are unable to hire, develop and retain talented sales personnel, if our new sales personnel are unable to achieve desired productivity levels in a reasonable period of time or if our sales and marketing programs are not effective.

The rate of growth of our business depends on the continued participation and level of service of our Solutions Partners.

We rely on our Solutions Partners to provide certain services to our customers, as well as pursue sales of our ~~Growth Platform~~ CRM platform to customers. To the extent we do not attract new Solutions Partners, or existing or new Solutions Partners do not refer a growing number of customers to us, our revenue and operating results would be harmed. In addition, if our Solutions Partners do not continue to provide services to our customers, we would be required to provide such services ourselves either by expanding our internal team or engaging other third-party providers, which would increase our operating costs.

If we cannot maintain our company culture as we grow, we could lose the innovation, teamwork, passion and focus on execution that we believe contribute to our success and our business may be harmed.

We believe that a critical component to our success has been our company culture, which is based on transparency and personal autonomy. We have invested substantial time and resources in building our team within this company culture. Any failure to preserve our culture could negatively affect our ability to retain and recruit personnel and to effectively focus on and pursue our corporate objectives. As we grow as and continue to develop the infrastructure of a public company, we may find it difficult to maintain these important aspects of our company culture. If we fail to maintain our company culture, our business may be adversely impacted.

If we fail to maintain our inbound thought leadership position, our business may suffer.

We believe that maintaining our thought leadership position in inbound marketing, sales and services is an important element in attracting new customers. We devote significant resources to develop and maintain our thought leadership position, with a focus on identifying and interpreting emerging trends in the inbound experience, shaping and guiding industry dialog and creating and sharing the best inbound practices. Our activities related to developing and maintaining our thought leadership may not yield increased revenue, and even if they do, any increased revenue may not offset the expenses we incurred in such effort. We rely upon the continued services of our management and employees with domain expertise with inbound marketing, sales and services, and the loss of any key employees in this area could harm our competitive position and reputation. If we fail to successfully grow and maintain our thought leadership position, we may not attract enough new customers or retain our existing customers, and our business could suffer.

If we fail to further enhance our brand and maintain our existing strong brand awareness, our ability to expand our customer base will be impaired and our financial condition may suffer.

We believe that our development of the HubSpot brand is critical to achieving widespread awareness of our existing and future inbound experience solutions, and, as a result, is important to attracting new customers and maintaining existing customers. In the past, our efforts to build our brand have involved significant expenses, and we believe that this investment has resulted in strong brand recognition in the B2B market. Successful promotion and maintenance of our brands will depend largely on the effectiveness of our marketing efforts and on our ability to provide a reliable and useful ~~Growth Platform~~ CRM platform at competitive prices. Brand promotion activities may not yield increased revenue, and even if they do, any increased revenue may not offset the expenses we incurred in building our brand. If we fail to successfully promote and maintain our brand, our business could suffer.

If we fail to adapt and respond effectively to rapidly changing technology, evolving industry standards and changing customer needs or requirements, our ~~Growth Platform~~ CRM platformmay become less competitive.

Our future success depends on our ability to adapt and innovate our ~~Growth Platform.~~CRM platform. To attract new customers and increase revenue from existing customers, we need to continue to enhance and improve our offerings to meet customer needs at prices that our customers are willing to pay. Such efforts will require adding new functionality and responding to technological advancements, which will increase our research and development costs. If we are unable to develop new applications that address our customers’ needs, or to enhance and improve our platform in a timely manner, we may not be able to maintain or increase market acceptance of our platform. Our ability to grow is also subject to the risk of future disruptive technologies. Access and use of our ~~Growth Platform~~ CRM platform is provided via the cloud, which, itself, was disruptive to the previous enterprise software model. If new technologies emerge that are able to deliver inbound marketing software and related applications at lower prices, more efficiently, more conveniently or more securely, such technologies could adversely affect our ability to compete.

We rely on our management team and other key employees, and the loss of one or more key employees could harm our business.

Our success and future growth depend upon the continued services of our management team, including our co-founders, Brian Halligan and Dharmesh Shah, and other key employees in the areas of research and development, marketing, sales, services and general and administrative functions. From time to time, there may be changes in our management team resulting from the hiring or departure of executives, which could disrupt our business. We also are dependent on the continued service of our existing software engineers and information technology personnel because of the complexity of our platform, technologies and infrastructure. We may terminate any employee’s employment at any time, with or without cause, and any employee may resign at any time, with or without cause. We do not have employment agreements with any of our key personnel. The loss of one or more of our key employees could harm our business.

The failure to attract and retain additional qualified personnel could prevent us from executing our business strategy.

To execute our business strategy, we must attract and retain highly qualified personnel. In particular, we compete with many other companies for software developers with high levels of experience in designing, developing and managing cloud-based software, as well as for skilled information technology, marketing, sales and operations professionals, and we may not be successful in attracting and retaining the professionals we need. Also, inbound sales, marketing and services domain experts are very important to our success and are difficult to replace. We have from time to time in the past experienced, and we expect to continue to experience in the future, difficulty in hiring and difficulty in retaining highly skilled employees with appropriate qualifications. In particular, we have experienced a competitive hiring environment in the Greater Boston area, where we are headquartered. Many of the companies with which we compete for experienced personnel have greater resources than we do. In addition, in making employment decisions, particularly in the software industry, job candidates often consider the value of the stock options or other equity incentives they are to receive in connection with their employment. If the price of our stock declines, or experiences significant volatility, our ability to attract or retain key employees will be adversely affected. If we fail to attract new personnel or fail to retain and motivate our current personnel, our growth prospects could be severely harmed.

If we fail to offer high-quality customer support, our business and reputation may suffer.

High-quality education, training and customer support are important for the successful marketing, sale and use of our ~~Growth Platform~~CRM platform and for the renewal of existing customers. Providing this education, training and support requires that our personnel who manage our online training resource, HubSpot Academy, or provide customer support have specific inbound experience domain knowledge and expertise, making it more difficult for us to hire qualified personnel and to scale up our support operations. The importance of high-quality customer support will increase as we expand our business and pursue new customers. If we do not help our customers use multiple applications within our ~~Growth Platform~~ CRM platform and provide effective ongoing support, our ability to sell additional functionality and services to, or to retain, existing customers may suffer and our reputation with existing or potential customers may be harmed.

We may not be able to scale our business quickly enough to meet our customers’ growing needs and if we are not able to grow efficiently, our operating results could be harmed.

As usage of our ~~Growth Platform~~ CRM platform grows and as customers use our platform for additional inbound applications, such as sales and services, we will need to devote additional resources to improving our application architecture, integrating with third-party systems and maintaining infrastructure performance. In addition, we will need to appropriately scale our internal business systems and our services organization, including customer support and professional services, to serve our growing customer base, particularly as our customer demographics change over time. Any failure of or delay in these efforts could cause impaired system performance and reduced customer satisfaction. These issues could reduce the attractiveness of our ~~Growth Platform~~ CRM platform to customers, resulting in decreased sales to new customers, lower renewal rates by existing customers, the issuance of service credits, or requested refunds, which could impede our revenue growth and harm our reputation. Even if we are able to upgrade our systems and expand our staff, any such expansion will be expensive and complex, requiring management’s time and attention. We could also face inefficiencies or operational failures as a result of our efforts to scale our infrastructure. Moreover, there are inherent risks associated with upgrading, improving and expanding our information technology systems. We cannot be sure that the expansion and improvements to our infrastructure and systems will be fully or effectively implemented on a timely basis, if at all. These efforts may reduce revenue and our margins and adversely affect our financial results.

Our ability to introduce new products and features is dependent on adequate research and development resources. If we do not adequately fund our research and development efforts, we may not be able to compete effectively and our business and operating results may be harmed.

To remain competitive, we must continue to develop new product offerings, applications, features and enhancements to our existing ~~Growth Platform.~~CRM platform. Maintaining adequate research and development personnel and resources to meet the demands of the market is essential. If we are unable to develop our platform internally due to certain constraints, such as high employee turnover, lack of management ability or a lack of other research and development resources, we may miss market opportunities. Further, many of our competitors expend a considerably greater amount of funds on their research and development programs, and those that do not may be acquired by larger companies that would allocate greater resources to our competitors’ research and development programs. Our failure to maintain adequate research and development resources or to compete effectively with the research and development programs of our competitors could materially adversely affect our business.

Changes in the sizes or types of businesses that purchase our platform or in the applications within our ~~Growth Platform~~ CRM platformpurchased or used by our customers could negatively affect our operating results.

Our strategy is to sell subscriptions to our ~~Growth Platform~~CRM platform to mid-sized businesses, but we have sold and will continue to sell to organizations ranging from small businesses to enterprises. Our gross margins can vary depending on numerous factors related to the implementation and use of our ~~Growth Platform,~~CRM platform, including the sophistication and intensity of our customers’ use of our platform and the level of professional services and support required by a customer. Sales to enterprise customers may entail longer sales cycles and more significant selling efforts. Selling to small businesses may involve greater credit risk and uncertainty. If there are changes in the mix of businesses that purchase our platform or the mix of the product plans purchased by our customers, our gross margins could decrease and our operating results could be adversely affected.

We have in the past completed acquisitions and may acquire or invest in other companies or technologies in the future, which could divert management’s attention, fail to meet our expectations, result in additional dilution to our stockholders, increase expenses, disrupt our operations or harm our operating results.

We have in the past acquired, and we may in the future acquire or invest in, businesses, products or technologies that we believe could complement or expand our platform, enhance our technical capabilities or otherwise offer growth opportunities, for example, the acquisition of PieSync in 2019. We may not be able to fully realize the anticipated benefits of these or any future acquisitions. The pursuit of potential acquisitions may divert the attention of management and cause us to incur various expenses related to identifying, investigating and pursuing suitable acquisitions, whether or not they are consummated.

There are inherent risks in integrating and managing acquisitions. If we acquire additional businesses, we may not be able to assimilate or integrate the acquired personnel, operations and technologies successfully or effectively manage the combined business following the acquisition and our management may be distracted from operating our business. We also may not achieve the anticipated benefits from the acquired business due to a number of factors, including: unanticipated costs or liabilities associated with the acquisition; incurrence of acquisition-related costs, which would be recognized as a current period expense; inability to generate sufficient revenue to offset acquisition or investment costs; the inability to maintain relationships with customers and partners of the acquired business; the difficulty of incorporating acquired technology and rights into our platform and of maintaining quality and security standards consistent with our brand; delays in customer purchases due to uncertainty related to any acquisition; the need to integrate or implement additional controls, procedures and policies; challenges caused by distance, language and cultural differences; harm to our existing business relationships with business partners and customers as a result of the acquisition; the potential loss of key

employees; use of resources that are needed in other parts of our business and diversion of management and employee resources; the inability to recognize acquired deferred revenue in accordance with our revenue recognition policies; and use of substantial portions of our available cash or the incurrence of debt to consummate the acquisition. Acquisitions also increase the risk of unforeseen legal liability, including for potential violations of applicable law or industry rules and regulations, arising from prior or ongoing acts or omissions by the acquired businesses which are not discovered by due diligence during the acquisition process. Generally, if an acquired business fails to meet our expectations, our operating results, business and financial condition may suffer. Acquisitions could also result in dilutive issuances of equity securities or the incurrence of debt, which could adversely affect our business, results of operations or financial condition.

In addition, a significant portion of the purchase price of companies we acquire may be allocated to goodwill and other intangible assets, which must be assessed for impairment at least annually. If our acquisitions do not ultimately yield expected returns, we may be required to make charges to our operating results based on our impairment assessment process, which could harm our results of operations.

Because our long-term growth strategy involves further expansion of our sales to customers outside the United States, our business will be susceptible to risks associated with international operations.

A component of our growth strategy involves the further expansion of our operations and customer base internationally. We have opened 8 international offices since 2013. We also plan to open additional offices in the future. These international offices focus primarily on sales, professional services and support. We also have a development team in Dublin, Ireland. Our current international operations and future initiatives will involve a variety of risks, including:

Our limited experience in operating our business internationally increases the risk that any potential future expansion efforts that we may undertake will not be successful. If we invest substantial time and resources to expand our international operations and are unable to do so successfully and in a timely manner, our business and operating results will suffer. We continue to implement policies and procedures to facilitate our compliance with U.S. laws and regulations applicable to or arising from our international business. Inadequacies in our past or current compliance practices may increase the risk of inadvertent violations of such laws and regulations, which could lead to financial and other penalties that could damage our reputation and impose costs on us.

Interruptions or delays in service from our third-party data center providers could impair our ability to deliver our platform to our customers, resulting in customer dissatisfaction, damage to our reputation, loss of customers, limited growth and reduction in revenue.

We currently serve the majority of our platform functions from third-party data center hosting facilities operated by Amazon Web Services located in northern Virginia and Google Cloud Platform located in Frankfurt, Germany. In addition, we serve ancillary functions for our customers from third-party data center hosting facilities operated by Rackspace located in Dallas, Texas, with a backup facility in Chicago, Illinois. Our operations depend, in part, on our third-party facility providers’ abilities to protect these facilities against damage or interruption from natural disasters, such as earthquakes and hurricanes, power or telecommunications failures, criminal acts and similar events. In the event that any of our third-party facilities arrangements is terminated, or if there is a lapse of service or damage to a facility, we could experience interruptions in our platform as well as delays and additional expenses in arranging new facilities and services.

Any damage to, or failure of, the systems of our third-party providers could result in interruptions to our platform. Despite precautions taken at our data centers, the occurrence of spikes in usage volume, a natural disaster, such as earthquakes or hurricane, an act of terrorism, vandalism or sabotage, a decision to close a facility without adequate notice, or other unanticipated problems at a facility could result in lengthy interruptions in the availability of our on-demand software. Even with current and planned disaster recovery arrangements, our business could be harmed. Also, in the event of damage or interruption, our insurance policies may not adequately compensate us for any losses that we may incur. These factors in turn could further reduce our revenue, subject us to liability and cause us to issue credits or cause customers to fail to renew their subscriptions, any of which could materially adversely affect our business.

If our ~~Growth Platform~~CRM platform has outages or fails due to defects or similar problems, and if we fail to correct any defect or other software problems, we could lose customers, become subject to service performance or warranty claims or incur significant costs.

Our platform and its underlying infrastructure are inherently complex and may contain material defects or errors. We release modifications, updates, bug fixes and other changes to our software several times per day, without traditional human-performed quality control reviews for each release. We have from time to time found defects in our software and may discover additional defects in the future. We may not be able to detect and correct defects or errors before customers begin to use our platform or its applications. Consequently, we or our customers may discover defects or errors after our platform has been implemented. For example, in March 2019, we had a product outage due to the failure of one of the infrastructure systems that supports multiple parts of our platform. Although no data from prior to the outage was lost, our customers experienced disruptions in using our platform during the outage. Defects or errors could result in product outages and could also cause inaccuracies in the data we collect and process for our customers, or even the loss, damage or inadvertent release of such confidential data. We implement bug fixes and upgrades as part of our regular system maintenance, which may lead to system downtime. Even if we are able to implement the bug fixes and upgrades in a timely manner, any history of product outages, defects or inaccuracies in the data we collect for our customers, or the loss, damage or inadvertent release of confidential data could cause our reputation to be harmed, and customers may elect not to purchase or renew their agreements with us. Furthermore, these issues could subject us to service performance credits (whether offered by us or required by contract), warranty claims or increased insurance costs. The costs associated with product outages, any material defects or errors in our platform or other performance problems may be substantial and could materially adversely affect our operating results.

In addition, third-party apps and features on our ~~Growth Platform~~CRM platform may not meet the same quality standards that we apply to our own development efforts and, to the extent they contain bugs, vulnerabilities or defects, they may create disruptions in our customers’ use of our products, lead to data loss, unauthorized access to customer data, damage our brand and reputation and affect the continued use of our products, any of which could harm our business, results of operations and financial condition.

We are dependent on the continued availability of third-party data hosting and transmission services.

A significant portion of our operating cost is from our third-party data hosting and transmission services. If the costs for such services increase due to vendor consolidation, regulation, contract renegotiation, or otherwise, we may not be able to increase the fees for our ~~Growth Platform~~CRM platform or services to cover the changes. As a result, our operating results may be significantly worse than forecasted.

If we do not or cannot maintain the compatibility of our ~~Growth Platform~~CRM platform with third-party applications that our customers use in their businesses, our revenue will decline.

A significant percentage of our customers choose to integrate our platform with certain capabilities provided by third-party application providers using application programming interfaces, or APIs, published by these providers. The functionality and popularity of our ~~Growth Platform~~ CRM platform depends, in part, on our ability to integrate our platform with third-party applications and platforms, including CRM, CMS, e-commerce, call center, analytics and social media sites that our customers use and from which they obtain data. Third-party providers of applications and APIs may change the features of their applications and platforms, restrict our access to their applications and platforms, or alter the terms governing use of their applications and APIs and access to those applications and platforms in an adverse manner. Such changes could functionally limit or terminate our ability to use these third-party applications and platforms in conjunction with our platform, which could negatively impact our offerings and harm our business. If we fail to integrate our platform with new third-party applications and platforms that our customers use for marketing, sales or services purposes, or fail to renew existing relationships pursuant to which we currently provide such integration, we may not be able to offer the functionality

~~the functionality~~ that our customers need, which would negatively impact our ability to generate new revenue or maintain existing revenue and adversely impact our business.

We rely on data provided by third parties, the loss of which could limit the functionality of our platform and disrupt our business.

Select functionality of our ~~Growth Platform~~ CRM platform depends on our ability to deliver data, including search engine results and social media updates, provided by unaffiliated third parties, such as Facebook, Google, LinkedIn and Twitter. Some of this data is provided to us pursuant to third-party data sharing policies and terms of use, under data sharing agreements by third-party providers or by customer consent. In the future, any of these third parties could change its data sharing policies, including making them more restrictive, or alter its algorithms that determine the placement, display, and accessibility of search results and social media updates, any of which could result in the loss of, or significant impairment to, our ability to collect and provide useful data to our customers. These third parties could also interpret our, or our service providers’, data collection policies or practices as being inconsistent with their policies, which could result in the loss of our ability to collect this data for our customers. Any such changes could impair our ability to deliver data to our customers and could adversely impact select functionality of our platform, impairing the return on investment that our customers derive from using our solution, as well as adversely affecting our business and our ability to generate revenue.

Privacy concerns and end users’ acceptance of Internet behavior tracking may limit the applicability, use and adoption of our ~~Growth Platform.~~CRM platform.

Privacy concerns may cause end users to resist providing the personal data necessary to allow our customers to use our platform effectively. We have implemented various features intended to enable our customers to better protect end user privacy, but these measures may not alleviate all potential privacy concerns and threats. Even the perception of privacy concerns, whether or not valid, may inhibit market adoption of our platform, especially in certain industries that rely on sensitive personal information. Privacy advocacy groups and the technology and other industries are considering various new, additional or different self-regulatory standards that may place additional burdens on us. The costs of compliance with, and other burdens imposed by these groups’ policies and actions may limit the use and adoption of our ~~Growth Platform~~CRM platform and reduce overall demand for it, or lead to significant fines, penalties or liabilities for any noncompliance or loss of any such action.

We are subject to governmental regulation and other legal obligations, particularly related to privacy, data protection and information security, and our actual or perceived failure to comply with such obligations could harm our business. Compliance with such laws could also impair our efforts to maintain and expand our customer base, and thereby decrease our revenue.

Our handling of data is subject to a variety of laws and regulations, including regulation by various government agencies, including the U.S. Federal Trade Commission, or FTC, and various state, local and foreign agencies. We collect personally identifiable information and other data from our customers and leads. We also handle personally identifiable information about our customers’ customers. We use this information to provide services to our customers, to support, expand and improve our business. We may also share customers’ personally identifiable information with third parties as authorized by the customer or as described in our privacy policy.

The U.S. federal and various state and foreign governments have adopted or proposed limitations on the collection, distribution, use and storage of personal information of individuals. In the United States, the FTC and many state attorneys general are applying federal and state consumer protection laws as imposing standards for the online collection, use and dissemination of data. However, these obligations may be interpreted and applied in a manner that is inconsistent from one jurisdiction to another and may conflict with other requirements or our practices. Any failure or perceived failure by us to comply with privacy or security laws, policies, legal obligations or industry standards or any security incident that results in the unauthorized release or transfer of personally identifiable information or other customer data may result in governmental enforcement actions, litigation, fines and penalties and/or adverse publicity, and could cause our customers to lose trust in us, which could have an adverse effect on our reputation and business.

Laws and regulations concerning privacy, data protection and information security are evolving, and changes to such laws and regulations could require us to change features of our platform or restrict our customers’ ability to collect and use email addresses, page viewing data and personal information, which may reduce demand for our platform. Our failure to comply with federal, state and international data privacy laws and regulations could harm our ability to successfully operate our business and pursue our business goals. For example, California recently enacted the California Consumer Privacy Act, or CCPA, that will, among other things, require covered companies to provide new disclosures to California consumers and afford such consumers new abilities to opt-out of certain sales of personal information. The CCPA recently was amended, and it is possible that it will be amended again before it goes into effect. We cannot yet predict the impact of the CCPA on our business or operations, but it may require us to modify our data processing practices and policies and to incur substantial costs and expenses in an effort to comply.

In addition, several foreign countries and governmental bodies, including the European Union and Canada, have regulations dealing with the collection and use of personal information obtained from their residents, which are often more restrictive than those in the United States. Laws and regulations in these jurisdictions apply broadly to the collection, use, storage, disclosure and security of personal information that identifies or may be used to identify an individual. In relevant part, these laws and regulations may affect our ability to engage in lead generation activities by imposing heightened requirements, such as affirmative opt-ins or consent prior to

sending commercial correspondence or engaging in electronic tracking activities. For example, a recent ruling of the European Court of Justice in Case C-673/17 provides that a pre-checked opt-in is insufficient to constitute a valid active consumer consent to cookie storage.

Within the European Union, legislators have adopted the General Data Protection Regulation, or GDPR, and which became effective in May 2018 which may impose additional obligations and risk upon our business and which may increase substantially the penalties to which we could be subject in the event of any non-compliance. In addition, Brexit could also lead to further legislative and regulatory changes, depending on the final terms of Brexit and the agreements or arrangements negotiated with the European Union. It remains unclear how the United Kingdom data protection laws or regulations will develop in the medium to longer term and how data transfers to and from the United Kingdom will be regulated. We may incur substantial expense in complying with the new obligations to be imposed by the GDPR and we may be required to make significant changes in our business operations, all of which may adversely affect our revenues and our business overall.

On ~~May 23,~~July 12, 2016, the European ~~Parliament~~Commission adopted ~~a resolution and on July 8, 2016 the European Member State representatives approved the final version of~~ the EU-US Privacy Shield, a framework for the transfer of personal data from the European Union to the United States, as a successor to the Safe Harbor ~~framework. As~~framework that was invalidated by the European Court of ~~August 1, 2016, interested companies have been permitted to register for the program.~~Justice in October 2015. We ~~are currently~~ certified to the EU-US Privacy Shield. ~~There~~On July 16, 2020, the European Court of Justice invalidated the EU–US Privacy Shield ruling that it failed to offer adequate protections for European Union personal data transferred to the United States. The European Court of Justice, in the same decision, deemed that the Standard Contractual Clauses, or SCCs, approved by the European Commission for transfers of personal data between European Union controllers and non-European Union processors are valid, however the European Court of Justice deemed that transfers made pursuant to the SCCs need to be analyzed on a case-by-case basis to ensure the European Union’s standards of data protection are met. Our customer agreements include SCCs. However, as a result of this decision, companies may be required to adopt additional measures to accomplish transfers of personal data to the United States and other third countries in compliance with the GDPR, and there continue to be concerns about whether the ~~EU-US Privacy Shield~~SCCs will face additional challenges. Until the remaining legal uncertainties regarding ~~the future of the EU-US Privacy Shield~~how to legally continue these transfers are settled, we will continue to face uncertainty as to whether our ~~efforts to comply with our obligations under European privacy laws~~customers will be ~~sufficient.~~permitted to transfer personal data to the United States for processing by us as part of our platform services. If ~~we are investigated by a European~~such data ~~protection authority, we may face fines and other penalties. Any such investigation or charges by European data protection authorities~~transfer to the United States is not permitted, it could have a negative effect on our existing business and on our ability to attract and retain new customers. We may also experience hesitancy, reluctance, or refusal by European or multi-national customers to continue to use our services due to the potential risk exposure to such customers in the event the EU-US Privacy Shield is invalidated. SuchOur customers may view ~~any~~ alternative ~~approaches to compliance~~data transfer mechanisms as being too costly, too burdensome, too legally uncertain or otherwise objectionable and therefore decide not to do business with us. For example, some of our customers or potential customers who do business in the EUEuropean Union may require their vendors to host all personal data within the EUEuropean Union and may decide to do business with one of our competitors who hosts personal data within the EUEuropean Union instead of doing business with us.

In addition, if our privacy or data security measures fail to comply with current or future laws and regulations, we may be subject to claims, legal proceedings or other actions by individuals or governmental authorities based on privacy or data protection regulations and our commitments to customers or others, as well as negative publicity and a potential loss of business. Moreover, if future laws and regulations limit our subscribers’ ability to use and share personal information or our ability to store, process and share personal information, demand for our solutions could decrease, our costs could increase, and our business, results of operations and financial condition could be harmed.

If our or our customers’ security measures are compromised or unauthorized access to data of our customers or their customers is otherwise obtained, our ~~Growth Platform~~CRM platform may be perceived as not being secure, our customers may be harmed and may curtail or cease their use of our platform, our reputation may be damaged and we may incur significant liabilities.

Our operations involve the storage and transmission of data of our customers and their customers, including personally identifiable information. Our storage is typically the sole source of record for portions of our customers’ businesses and end user data, such as initial contact information and online interactions. Security incidents could result in unauthorized access to, loss of or unauthorized disclosure of this information, litigation, indemnity obligations and other possible liabilities, as well as negative publicity, which could damage our reputation, impair our sales and harm our customers and our business. Cyber-attacks and other malicious Internet-based activity continue to increase generally, and cloud-based platform providers of marketing services have been targeted. If our security measures are compromised as a result of third-party action, employee or customer error, malfeasance, stolen or fraudulently obtained log-in credentials or otherwise, our reputation could be damaged, our business may be harmed and we could incur significant liability. If third parties with whom we work, such as vendors or developers, violate applicable laws, our security policies or our acceptable use policy, such violations may also put our customers’ information at risk and could in turn have an adverse effect on our business. In addition, if the security measures of our customers are compromised, even without any actual compromise of our own systems, we may face negative publicity or reputational harm if our customers or anyone else incorrectly attributes the blame for such security breaches to us or our systems. We may be unable to anticipate or prevent techniques used to obtain unauthorized access or to sabotage systems because they change frequently and generally are not detected until after an incident has occurred. As we increase our customer base and our brand becomes more widely known and recognized, we may become more of a target for third parties seeking to compromise our security systems or gain unauthorized access to our customers’ data. Additionally, we provide extensive access to our database, which stores our customer data, to our development team to facilitate our rapid pace of product development. If such access or our own operations cause the loss, damage or destruction of our customers’ business data, their sales, lead generation, support and other business operations may be permanently harmed. As a result, our customers may bring claims against us for lost profits and other damages.

Many governments have enacted laws requiring companies to notify individuals of data security incidents or unauthorized transfers involving certain types of personal data. In addition, some of our customers contractually require notification of any data security compromise. Security compromises experienced by our competitors, by our customers or by us may lead to public

disclosures, which may lead to widespread negative publicity. Any security compromise in our industry, whether actual or perceived, could harm our reputation, erode customer confidence in the effectiveness of our security measures, negatively impact our ability to attract new customers, cause existing customers to elect not to renew their subscriptions or subject us to third-party lawsuits, regulatory fines or other action or liability, which could materially and adversely affect our business and operating results.

There can be no assurance that any limitations of liability provisions in our contracts for a security breach would be enforceable or adequate or would otherwise protect us from any such liabilities or damages with respect to any particular claim. We also cannot be sure that our existing general liability insurance coverage and coverage for errors or omissions will continue to be available on acceptable terms or will be available in sufficient amounts to cover one or more large claims, or that the insurer will not deny coverage as to any future claim. The successful assertion of one or more large claims against us that exceed available insurance coverage, or the occurrence of changes in our insurance policies, including premium increases or the imposition of large deductible or co-insurance requirements, could have a material adverse effect on our business, financial condition and operating results.

Our business may suffer if it is alleged or determined that our technology infringes the intellectual property rights of others.

The software industry is characterized by the existence of a large number of patents, copyrights, trademarks, trade secrets and other intellectual and proprietary rights. Companies in the software industry, including those in marketing software, are often required to defend against litigation claims based on allegations of infringement or other violations of intellectual property rights. Many of our competitors and other industry participants have been issued patents and/or have filed patent applications and may assert patent or other intellectual property rights within the industry. Moreover, in recent years, individuals and groups that are non-practicing entities, commonly referred to as “patent trolls,” have purchased patents and other intellectual property assets for the purpose of making claims of infringement in order to extract settlements. From time to time, we may receive threatening letters or notices or may be the subject of claims that our services and/or platform and underlying technology infringe or violate the intellectual property rights of others. Responding to such claims, regardless of their merit, can be time consuming, costly to defend in litigation, divert management’s attention and resources, damage our reputation and brand and cause us to incur significant expenses. Our technologies may not be able to withstand any third-party claims or rights against their use. Claims of intellectual property infringement might require us to redesign our application, delay releases, enter into costly settlement or license agreements or pay costly damage awards, or face a temporary or permanent injunction prohibiting us from marketing or selling our platform. If we cannot or do not license the infringed technology on reasonable terms or at all, or substitute similar technology from another source, our revenue and operating results could be adversely impacted. Additionally, our customers may not purchase our ~~Growth Platform~~CRM platform if they are concerned that they may infringe third-party intellectual property rights. The occurrence of any of these events may have a material adverse effect on our business.

In our subscription agreements with our customers, we generally do not agree to indemnify our customers against any losses or costs incurred in connection with claims by a third party alleging that a customer’s use of our services or platform infringes the intellectual property rights of the third party. There can be no assurance, however, that customers will not assert a common law indemnity claim or that any existing limitations of liability provisions in our contracts would be enforceable or adequate, or would otherwise protect us from any such liabilities or damages with respect to any particular claim. Our customers who are accused of intellectual property infringement may in the future seek indemnification from us under common law or other legal theories. If such claims are successful, or if we are required to indemnify or defend our customers from these or other claims, these matters could be disruptive to our business and management and have a material adverse effect on our business, operating results and financial condition.

If we fail to adequately protect our proprietary rights, in the United States and abroad, our competitive position could be impaired and we may lose valuable assets, experience reduced revenue and incur costly litigation to protect our rights.

Our success is dependent, in part, upon protecting our proprietary technology. We rely on a combination of copyrights, trademarks, service marks, trade secret laws and contractual restrictions to establish and protect our proprietary rights in our products and services. However, the steps we take to protect our intellectual property may be inadequate. We will not be able to protect our intellectual property if we are unable to enforce our rights or if we do not detect unauthorized use of our intellectual property. Any of our trademarks or other intellectual property rights may be challenged by others or invalidated through administrative process or litigation. Furthermore, legal standards relating to the validity, enforceability and scope of protection of intellectual property rights are uncertain. Despite our precautions, it may be possible for unauthorized third parties to copy our technology and use information that we regard as proprietary to create products and services that compete with ours. Some license provisions protecting against unauthorized use, copying, transfer and disclosure of our offerings may be unenforceable under the laws of certain jurisdictions and foreign countries. In addition, the laws of some countries do not protect proprietary rights to the same extent as the laws of the United

States. To the extent we expand our international activities, our exposure to unauthorized copying and use of our technology and proprietary information may increase.

We enter into confidentiality and invention assignment agreements with our employees and consultants and enter into confidentiality agreements with the parties with whom we have strategic relationships and business alliances. No assurance can be given that these agreements will be effective in controlling access to and distribution of our products and proprietary information. Further, these agreements may not prevent our competitors from independently developing technologies that are substantially equivalent or superior to our platform and offerings.

We may be required to spend significant resources to monitor and protect our intellectual property rights. Litigation may be necessary in the future to enforce our intellectual property rights and to protect our trade secrets. Such litigation could be costly, time consuming and distracting to management and could result in the impairment or loss of portions of our intellectual property. Furthermore, our efforts to enforce our intellectual property rights may be met with defenses, counterclaims and countersuits attacking the validity and enforceability of our intellectual property rights. Our inability to protect our proprietary technology against unauthorized copying or use, as well as any costly litigation, could delay further sales or the implementation of our platform and offerings, impair the functionality of our platform and offerings, delay introductions of new features or enhancements, result in our substituting inferior or more costly technologies into our platform and offerings, or injure our reputation.

Our use of “open source” software could negatively affect our ability to offer our platform and subject us to possible litigation.

A substantial portion of our cloud-based platform incorporates so-called “open source” software, and we may incorporate additional open source software in the future. Open source software is generally freely accessible, usable and modifiable. Certain open source licenses may, in certain circumstances, require us to offer the components of our platform that incorporate the open source software for no cost, that we make available source code for modifications or derivative works we create based upon, incorporating or using the open source software and that we license such modifications or derivative works under the terms of the particular open source license. If an author or other third party that distributes open source software we use were to allege that we had not complied with the conditions of one or more of these licenses, we could be required to incur significant legal expenses defending against such allegations and could be subject to significant damages, including being enjoined from the offering of the components of our platform that contained the open source software and being required to comply with the foregoing conditions, which could disrupt our ability to offer the affected software. We could also be subject to suits by parties claiming ownership of what we believe to be open source software. Litigation could be costly for us to defend, have a negative effect on our operating results and financial condition and require us to devote additional research and development resources to change our products.

We could face liability, or our reputation might be harmed, as a result of the activities of our customers, the content of their websites or the data they store on our servers.

As a provider of a cloud-based inbound marketing, sales and customer service software platform, we may be subject to potential liability for the activities of our customers on or in connection with the data they store on our servers. Although our customer terms of use prohibit illegal use of our services by our customers and permit us to take down websites or take other appropriate actions for illegal use, customers may nonetheless engage in prohibited activities or upload or store content with us in violation of applicable law or the customer’s own policies, which could subject us to liability or harm our reputation. Furthermore, customers may upload, store, or use content on our ~~Growth Platform~~CRM platform that may violate our policy on acceptable use which prohibits content that is threatening, abusive, harassing, deceptive, false, misleading, vulgar, obscene, or indecent. While such content may not be illegal, use of our ~~Growth Platform~~CRM platform for such content could harm our reputation resulting in a loss of business.

Several U.S. federal statutes may apply to us with respect to various customer activities:

Although these statutes and case law in the United States have generally shielded us from liability for customer activities to date, court rulings in pending or future litigation may narrow the scope of protection afforded us under these laws. In addition, laws governing these activities are unsettled in many international jurisdictions, or may prove difficult or impossible for us to comply with in some international jurisdictions. Also, notwithstanding the exculpatory language of these bodies of law, we may become involved in complaints and lawsuits which, even if ultimately resolved in our favor, add cost to our doing business and may divert management’s time and attention. Finally, other existing bodies of law, including the criminal laws of various states, may be deemed to apply or new statutes or regulations may be adopted in the future, any of which could expose us to further liability and increase our costs of doing business.

We may be subject to additional obligations to collect and remit sales tax and other taxes, and we may be subject to tax liability for past sales, which could harm our business.

State, local and foreign jurisdictions have differing rules and regulations governing sales, use, value added and other taxes, and these rules and regulations are subject to varying interpretations that may change over time. In particular, the applicability of such taxes to our ~~Growth Platform~~ CRM platform in various jurisdictions is unclear. Further, these jurisdictions’ rules regarding tax nexus are complex and vary significantly. As a result, we could face the possibility of tax assessments and audits, and our liability for these taxes and associated penalties could exceed our original estimates. A successful assertion that we should be collecting additional sales, use, value added or other taxes in those jurisdictions where we have not historically done so and do not accrue for such taxes could result in substantial tax liabilities and related penalties for past sales, discourage customers from purchasing our application or otherwise harm our business and operating results.

Changes in tax laws or regulations that are applied adversely to us or our customers could increase the costs of our ~~Growth Platform~~CRM platform and adversely impact our business.

New income, sales, use or other tax laws, statutes, rules, regulations or ordinances could be enacted at any time. Any new taxes could adversely affect our domestic and international business operations, and our business and financial performance. Further, existing tax laws, statutes, rules, regulations or ordinances could be interpreted, changed, modified or applied adversely to us. These events could require us or our customers to pay additional tax amounts on a prospective or retroactive basis, as well as require us or our customers to pay fines and/or penalties and interest for past amounts deemed to be due. If we raise our prices to offset the costs of these changes, existing and potential future customers may elect not to continue or purchase our ~~Growth Platform~~ CRM platform in the future. Additionally, new, changed, modified or newly interpreted or applied tax laws could increase our customers’ and our compliance, operating and other costs, as well as the costs of our platform. Any or all of these events could adversely impact our business and financial performance.

We are a multinational organization faced with increasingly complex tax issues in many jurisdictions, and we could be obligated to pay additional taxes in various jurisdictions.

As a multinational organization, we may be subject to taxation in several jurisdictions around the world with increasingly complex tax laws, the application of which can be uncertain. The amount of taxes we pay in these jurisdictions could increase substantially as a result of changes in the applicable tax principles, including increased tax rates, new tax laws or revised interpretations of existing tax laws and precedents, which could have a material adverse effect on our liquidity and operating results. Changes in tax laws, such as tax reform in the United States or changes in tax laws resulting from the Organization for Economic Co-operation and Development’s multi-jurisdictional plan of action to address “base erosion and profit shifting,” could impact our effective tax rate. In addition, the authorities in these jurisdictions could review our tax returns and impose additional tax, interest and penalties, and the authorities could claim that various withholding requirements apply to us or our subsidiaries or assert that benefits

of tax treaties are not available to us or our subsidiaries, any of which could have a material impact on us and the results of our operations.

Our business is subject to regulation by various federal, state, local and foreign governmental agencies, including agencies responsible for monitoring and enforcing employment and labor laws, workplace safety, environmental laws, consumer protection laws, anti-bribery laws, import/export controls, federal securities laws and tax laws and regulations. In certain jurisdictions, these regulatory requirements may be more stringent than those in the United States. Noncompliance with applicable regulations or requirements could subject us to investigations, sanctions, mandatory recalls, enforcement actions, disgorgement of profits, fines, damages, civil and criminal penalties or injunctions.

We may not be able to utilize a significant portion of our net operating loss carryforwards, which could adversely affect our profitability.

As of December 31, 2019, we had federal and state net operating loss carryforwards due to prior period losses, which, if not utilized, will begin to expire in 2027 for federal purposes and begin to expire in 2023 for state purposes. These net operating loss carryforwards could expire unused and be unavailable to offset future income tax liabilities, which could adversely affect our profitability. In addition, under Section 382 of the Internal Revenue Code of 1986, as amended, which we refer to as the Code, our ability to utilize net operating loss carryforwards or other tax attributes, such as research tax credits, in any taxable year may be further limited if we experience an ownership change. A Section 382 ownership change generally occurs if one or more stockholders or groups of stockholders who own at least 5% of our stock increase their ownership by more than 50 percentage points over their lowest ownership percentage within a rolling three-year period. Similar rules may apply under state tax laws. Future issuances of our stock could cause an ownership change. It is possible that an ownership change in connection with a future offering, or any future ownership change, could have a material effect on the use of our net operating loss carryforwards or other tax attributes, which could adversely affect our profitability. Net operating loss carryforwards incurred for periods beginning on or after January 1, 2018 would not expire unused as a result of these limitations because they can be carried forward indefinitely.

The standards that private entities use to regulate the use of email have in the past interfered with, and may in the future interfere with, the effectiveness of our ~~Growth Platform~~CRM platform and our ability to conduct business.

Our customers rely on email to communicate with their existing or prospective customers. Various private entities attempt to regulate the use of email for commercial solicitation. These entities often advocate standards of conduct or practice that significantly exceed current legal requirements and classify certain email solicitations that comply with current legal requirements as spam. Some of these entities maintain “blacklists” of companies and individuals, and the websites, internet service providers and internet protocol addresses associated with those entities or individuals that do not adhere to those standards of conduct or practices for commercial email solicitations that the blacklisting entity believes are appropriate. If a company’s internet protocol addresses are listed by a blacklisting entity, emails sent from those addresses may be blocked if they are sent to any internet domain or internet address that subscribes to the blacklisting entity’s service or purchases its blacklist.

From time to time, some of our internet protocol addresses may become listed with one or more blacklisting entities due to the messaging practices of our customers. There can be no guarantee that we will be able to successfully remove ourselves from those lists. Blacklisting of this type could interfere with our ability to market our ~~Growth Platform~~CRM platform and services and communicate with our customers and, because we fulfill email delivery on behalf of our customers, could undermine the effectiveness of our customers’ email marketing campaigns, all of which could have a material negative impact on our business and results of operations.

Existing federal, state and foreign laws regulate Internet tracking software, the senders of commercial emails and text messages, website owners and other activities, and could impact the use of our ~~Growth Platform~~CRM platform and potentially subject us to regulatory enforcement or private litigation.

Certain aspects of how our customers utilize our platform are subject to regulations in the United States, European Union and elsewhere. In recent years, U.S. and European lawmakers and regulators have expressed concern over the use of third-party cookies or web beacons for online behavioral advertising, and legislation adopted recently in the European Union requires informed consent for the placement of a cookie on a user’s device. Regulation of cookies and web beacons may lead to restrictions on our activities, such as efforts to understand users’ Internet usage. New and expanding “Do Not Track” regulations have recently been enacted or proposed that protect users’ right to choose whether or not to be tracked online. These regulations seek, among other things, to allow end users to have greater control over the use of private information collected online, to forbid the collection or use of online information, to demand a business to comply with their choice to opt out of such collection or use, and to place limits upon the disclosure of information to third party websites. These policies could have a significant impact on the operation of our ~~Growth Platform~~CRM platform and could impair our attractiveness to customers, which would harm our business.

Many of our customers and potential customers in the healthcare, financial services and other industries are subject to substantial regulation regarding their collection, use and protection of data and may be the subject of further regulation in the future. Accordingly, these laws or significant new laws or regulations or changes in, or repeals of, existing laws, regulations or governmental policy may change the way these customers do business and may require us to implement additional features or offer additional contractual terms to satisfy customer and regulatory requirements, or could cause the demand for and sales of our ~~Growth Platform~~CRM platform to decrease and adversely impact our financial results.

In addition, the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003, or the CAN-SPAM Act, establishes certain requirements for commercial email messages and specifies penalties for the transmission of commercial email messages that are intended to deceive the recipient as to source or content. The CAN-SPAM Act, among other things, obligates the sender of commercial emails to provide recipients with the ability to opt out of receiving future commercial emails from the sender. The ability of our customers’ message recipients to opt out of receiving commercial emails may minimize the effectiveness of the email components of our ~~Growth Platform.~~CRM platform. In addition, certain states and foreign jurisdictions, such as Australia, Canada and the European Union, have enacted laws that regulate sending email, and some of these laws are more restrictive than U.S. laws. For example, some foreign laws prohibit sending unsolicited email unless the recipient has provided the sender advance consent to receipt of such email, or in other words has “opted-in” to receiving it. A requirement that recipients opt into, or the ability of recipients to opt out of, receiving commercial emails may minimize the effectiveness of our platform.

While these laws and regulations generally govern our customers’ use of our platform, we may be subject to certain laws as a data processor on behalf of, or as a business associate of, our customers. For example, laws and regulations governing the collection, use and disclosure of personal information include, in the United States, rules and regulations promulgated under the authority of the Federal Trade Commission, the Health Insurance Portability and Accountability Act of 1996, the Gramm-Leach-Bliley Act of 1999 and state breach notification laws, and internationally, the Data Protection Directive in the European Union and the Federal Data Protection Act in Germany. If we were found to be in violation of any of these laws or regulations as a result of government enforcement or private litigation, we could be subjected to civil and criminal sanctions, including both monetary fines and injunctive action that could force us to change our business practices, all of which could adversely affect our financial performance and significantly harm our reputation and our business.

We are subject to governmental export controls and economic sanctions laws that could impair our ability to compete in international markets and subject us to liability if we are not in full compliance with applicable laws.

Our business activities are subject to various restrictions under U.S. export controls and trade and economic sanctions laws, including the U.S. Commerce Department’s Export Administration Regulations and economic and trade sanctions regulations maintained by the U.S. Treasury Department’s Office of Foreign Assets Control. If we fail to comply with these laws and regulations, we and certain of our employees could be subject to civil or criminal penalties and reputational harm. Obtaining the necessary authorizations, including any required license, for a particular transaction may be time-consuming, is not guaranteed, and may result in the delay or loss of sales opportunities. Furthermore, U.S. export control laws and economic sanctions laws prohibit certain transactions with U.S. embargoed or sanctioned countries, governments, persons and entities. Although we take precautions to prevent transactions with U.S. sanction targets, the possibility exists that we could inadvertently provide our solutions to persons prohibited by U.S. sanctions. This could result in negative consequences to us, including government investigations, penalties and reputational harm.

We may experience quarterly fluctuations in our operating results due to a number of factors, which makes our future results difficult to predict and could cause our operating results to fall below expectations or our guidance.

Our quarterly operating results have fluctuated in the past and are expected to fluctuate in the future due to a variety of factors, many of which are outside of our control. As a result, our past results may not be indicative of our future performance, and comparing our operating results on a period-to-period basis may not be meaningful. In addition to the other risks described in this Quarterly Report on Form 10-Q, factors that may affect our quarterly operating results include the following:

We may not be able to accurately forecast the amount and mix of future subscriptions, revenue and expenses and, as a result, our operating results may fall below our estimates or the expectations of public market analysts and investors. If our revenue or operating results fall below the expectations of investors or securities analysts, or below any guidance we may provide, the price of our common stock could decline.

If we do not accurately predict subscription renewal rates or otherwise fail to forecast our revenue accurately, or if we fail to match our expenditures with corresponding revenue, our operating results could be adversely affected.

Because our recent growth has resulted in the rapid expansion of our business, we do not have a long history upon which to base forecasts of renewal rates with customers or future operating revenue. As a result, our operating results in future reporting periods may be significantly below the expectations of the public market, equity research analysts or investors, which could harm the price of our common stock.

Because we generally recognize revenue from subscriptions ratably over the term of the agreement, near term changes in sales may not be reflected immediately in our operating results.

We offer our ~~Growth Platform~~ CRM platform primarily through a mix of monthly, quarterly and single-year subscription agreements and generally recognize revenue ratably over the related subscription period. As a result, much of the revenue we report in each quarter is derived from agreements entered into during prior months, quarters or years. In addition, we do not record deferred revenue beyond amounts invoiced as a liability on our balance sheet. A decline in new or renewed subscriptions or marketing solutions agreements in any one quarter is not likely to be reflected immediately in our revenue results for that quarter. Such declines, however, would negatively affect our revenue and deferred revenue balances in future periods, and the effect of significant downturns in sales and market acceptance of our platform, and potential changes in our rate of renewals, may not be fully reflected in our results of operations until future periods. Our subscription model also makes it difficult for us to rapidly increase our total revenue and deferred revenue balance through additional sales in any period, as revenue from new customers must be recognized over the applicable subscription term.

Servicing our debt may require a significant amount of cash. We may not have sufficient cash flow from our business to pay our indebtedness, and we may not have the ability to raise the funds necessary to settle for cash conversions of the ~~2022~~ Notes or to repurchase the ~~2022~~ Notes for cash upon a fundamental change, which could adversely affect our business and results of operations.

We incurred indebtedness in the aggregate principal amount of $400.0 million in connection with the issuance of our 0.25% convertible senior notes due June 1, 2022, or the 2022 Notes. In June 2020, the Company exchanged approximately $272.1 million in aggregate principal amount of the 2022 Notes in privately-negotiated transactions for an aggregate of approximately $283.0 million in cash and 1.6 million shares of common stock. Following the partial repurchase of the 2022 Notes, $127.8 million of the 2022 Notes remained outstanding. In June 2020, concurrent with the partial repurchase of the 2022 Notes, we incurred indebtedness in the aggregate principal amount of $460.0 million in connection with the issuance of our 0.375% convertible senior notes due June 1, 2025, or the 2025 Notes, and together with the 2022 Notes, the Notes. Our ability to make scheduled payments of the principal of, to pay interest on or to refinance our indebtedness, including the ~~2022~~ Notes, depends on our future performance, which is subject to economic, financial, competitive and other factors beyond our control. Our business may not continue to generate cash flow from operations in the future sufficient to service our debt and make necessary capital expenditures. If we are unable to generate such cash flow, we may be required to adopt one or more alternatives, such as selling assets, restructuring debt or obtaining additional debt financing or equity capital on terms that may be onerous or highly dilutive. Our ability to refinance any future indebtedness will

depend on the capital markets and our financial condition at such time. We may not be able to engage in any of these activities or engage in these activities on desirable terms, which could result in a default on our debt obligations. In addition, any of our future debt agreements may contain restrictive covenants that may prohibit us from adopting any of these alternatives. Our failure to comply with these covenants could result in an event of default which, if not cured or waived, could result in the acceleration of our debt.

In addition, holders of the ~~2022~~ Notes have the right to require us to repurchase their ~~2022~~ Notes upon the occurrence of a fundamental change at a fundamental change repurchase price equal to 100% of the principal amount of the ~~2022~~ Notes to be repurchased, plus accrued and unpaid interest, if any. Upon conversion of the ~~2022~~ Notes, unless we elect to deliver solely shares of our common stock to settle such conversion (other than paying cash in lieu of delivering any fractional share), we will be required to make cash payments in respect of the ~~2022~~ Notes being converted. We may not have enough available cash or be able to obtain financing at the time we are required to make repurchases of ~~2022~~ Notes surrendered therefor or ~~2022~~ Notes being converted. In addition, our ability to repurchase the ~~2022~~ Notes or to pay cash upon conversions of the ~~2022~~ Notes may be limited by law, by regulatory authority or by agreements governing our future indebtedness. Our failure to repurchase ~~2022~~ Notes at a time when the repurchase is required by the indenture governing the notes or to pay any cash payable on future conversions of the ~~2022~~ Notes as required by such indenture would constitute a default under such indenture. A default under the indenture or the fundamental change itself could also lead to a default under agreements governing our future indebtedness. If the repayment of the related indebtedness were to be accelerated after any applicable notice or grace periods, we may not have sufficient funds to repay the indebtedness and repurchase the ~~2022~~ Notes or make cash payments upon conversions thereof.

In addition, our indebtedness, combined with our other financial obligations and contractual commitments, could have other important consequences. For example, it could:

Any of these factors could materially and adversely affect our business, financial condition and results of operations. In addition, if we incur additional indebtedness, the risks related to our business and our ability to service or repay our indebtedness would increase.

The conditional conversion feature of the ~~2022~~ Notes, if triggered, may adversely affect our financial condition and operating results.

In the event the conditional conversion feature of the 2022 Notes or the 2025 Notes is triggered, the holders ~~of 2022 Notes~~thereof will be entitled to convert the 2022 Notes or the 2025 Notes respectively, at any time during specified periods at their option.

Because the last reported sale price of our common stock for at least 20 trading days during the period of 30 consecutive trading days ending on the last trading day of the calendar quarter ended ~~March 31,~~September 30, 2020 was equal to or greater than 130% of the applicable conversion price on each applicable trading day, the 2022 Notes are convertible at the option of the holders thereof during the calendar quarter ending ~~June~~September 30, 2020. ~~During the quarter ended March~~As of October 31, 2020, ~~we settled~~the Company has received conversion notices for approximately ~~$2 thousand~~$2.1 million of the principal balance of the 2022 Notes, which will be settled in ~~cash.~~cash during the quarter ended December 31, 2020. Whether the 2022 Notes that remain outstanding will be convertible following ~~such~~the calendar quarter ending September 30, 2020 will depend on the continued satisfaction of this condition or another conversion condition in the future. The 2025 Notes will be eligible for conditional conversion in any calendar quarter after the calendar quarter ending September 30, 2020. If one or more holders elect to convert their ~~2022~~ Notes, unless we elect to satisfy our conversion obligation by delivering solely shares of our common stock (other than paying cash in lieu of delivering any fractional share), we would be required to settle a portion or all of our conversion obligation through the payment of cash, which could adversely affect our liquidity. In addition, even if holders do not elect to convert their ~~2022~~ Notes, we could be required under applicable accounting rules to reclassify all or a portion of the outstanding principal of the ~~2022~~ Notes as a current rather than long-term liability, which would result in a material reduction of our net working capital. The Notes are currently classified as long-term debt.

The accounting method for convertible debt securities that may be settled in cash, such as the ~~2022~~ Notes, could have a material effect on our reported financial results.

Under Financial Accounting Standards Board (FASB) Accounting Standards Codification 470-20, Debt with Conversion and Other Options, which we refer to as ASC 470-20, an entity must separately account for the liability and equity components of convertible debt instruments (such as the ~~2022~~ Notes) that may be settled entirely or partially in cash upon conversion in a manner that reflects the issuer’s economic interest cost. ASC 470-20 requires the value of the conversion option of the ~~2022~~ Notes, representing the equity component, to be recorded as additional paid-in capital within stockholders’ equity in our consolidated balance sheet and as a

discount to the ~~2022~~ Notes, which reduces their initial carrying value. The carrying value of the ~~2022~~ Notes, net of the discount recorded, will be accreted up to the principal amount of the ~~2022~~ Notes from the issuance date until maturity, which will result in non-cash charges to interest expense in our consolidated statement of operations. Accordingly, we will report lower net income or higher net loss in our financial results because ASC 470-20 requires interest to include both the current period’s accretion of the debt discount and the instrument’s coupon interest, which could adversely affect our reported or future financial results, the trading price of our common stock and the trading price of the ~~2022~~ Notes.

In addition, under certain circumstances, convertible debt instruments (such as the ~~2022~~ Notes) that may be settled entirely or partly in cash are currently accounted for utilizing the treasury stock method, the effect of which is that the shares issuable upon conversion of the ~~2022~~ Notes are not included in the calculation of diluted earnings per share except to the extent that the conversion value of the ~~2022~~ Notes exceeds their principal amount. Under the treasury stock method, for diluted earnings per share purposes, the transaction is accounted for as if the number of shares of common stock that would be necessary to settle such excess, if we elected to settle such excess in shares, are issued. ~~We cannot be sure that~~

In August 2020, the FASB issued guidance simplifying ASC 470-20 by reducing the number of accounting ~~standards in~~models for convertible debt instruments and convertible preferred stock. Under the ~~future will continue to permit the use of the treasury stock method. If~~new guidance, we are ~~unable~~no longer required to ~~use~~separately account for the liability and equity components of convertible debt instruments. This will have the impact of reducing non-cash interest expense, and thereby increasing net income (or decreasing net losses). Additionally, the new guidance eliminates the treasury stock method ~~in accounting~~ for ~~the shares issuable upon conversion of the 2022 Notes, then our~~calculating diluted earnings per share for convertible instruments and requires use of the “if-converted” method, which would ~~be adversely affected.~~decrease (increase) our diluted net income (loss) per share. The new standard is effective beginning in January 2022, with early adoption permitted. We are currently evaluating the impact of the new guidance on our consolidated financial statements.

We face exposure to movements in currency exchange rates, which may cause our revenue and operating results to differ materially from expectations. As we have expanded our international operations our exposure exchange rate fluctuations has increased, in particular with respect to the Euro, British Pound Sterling, Australian Dollar, Singapore Dollar, Japanese Yen and Colombian Peso. As exchange rates vary, revenue, cost of revenue, operating expenses and other operating results, when re-measured, may differ materially from expectations. In addition, our operating results are subject to fluctuation if our mix of U.S. and foreign currency denominated transactions and expenses changes in the future. Furthermore, global political events, including Brexit and similar geopolitical developments, fluctuating commodity prices and trade tariff developments, have caused global economic uncertainty, which could amplify the volatility of currency fluctuations. Such volatility, even when it increases our revenues or decreases our expenses, impacts our ability to predict our future results and earnings accurately. Although we may apply certain strategies to mitigate foreign currency risk, these strategies might not eliminate our exposure to foreign exchange rate fluctuations and would involve costs and risks of their own, such as ongoing management time and expertise, external costs to implement the strategies and potential accounting implications. Additionally, as we anticipate growing our business further outside of the United States, the effects of movements in currency exchange rates will increase as our transaction volume outside of the United States increases.

Weakened global economic conditions may harm our industry, business and results of operations.

Our overall performance depends in part on worldwide economic conditions. Global financial developments and downturns seemingly unrelated to us or the software industry may harm us. The United States and other key international economies have been affected from time to time by falling demand for a variety of goods and services, restricted credit, poor liquidity, reduced corporate profitability, volatility in credit, equity and foreign exchange markets, bankruptcies, and overall uncertainty with respect to the economy, including with respect to tariff and trade issues. In particular, the economies of countries in Europe have been experiencing weakness associated with high sovereign debt levels, weakness in the banking sector, uncertainty over the future of the Euro zone and volatility in the value of the pound sterling and the Euro, including instability surrounding Brexit. We have operations, as well as current and potential new customers, throughout most of Europe. If economic conditions in Europe and other key markets for our platform continue to remain uncertain or deteriorate further, it could adversely affect our customers’ ability or willingness to subscribe to our platform, delay prospective customers’ purchasing decisions, reduce the value or duration of their subscriptions or affect renewal rates, all of which could harm our operating results.

Our stock price may be volatile and you may be unable to sell your shares at or above the price you purchased them.

The trading prices of the securities of technology companies, including providers of software via the cloud-based model, have been highly volatile. Since shares of our common stock were sold in our initial public offering in October 2014 at a price of $25.00 per share, our stock price has ranged from $25.79 to ~~$207.98~~$320.89, through ~~March 31,~~September 30, 2020. The market price of our common stock may fluctuate significantly in response to numerous factors, many of which are beyond our control, including:

In addition, the stock markets have experienced extreme price and volume fluctuations that have affected and continue to affect the market prices of equity securities of many technology companies. Stock prices of many technology companies have fluctuated in a manner unrelated or disproportionate to the operating performance of those companies.

In the past, stockholders have instituted securities class action litigation following periods of market volatility. If we were to become involved in securities litigation, it could subject us to substantial costs, divert resources and the attention of management from our business and adversely affect our business.

If we fail to maintain an effective system of disclosure controls and internal control over financial reporting, our ability to produce timely and accurate financial statements or comply with applicable regulations could be impaired.

As a public company we are subject to the reporting requirements of the Securities Exchange Act of 1934, as amended, or the Exchange Act, the Sarbanes-Oxley Act of 2002, or the Sarbanes-Oxley Act, the Dodd-Frank Wall Street Reform and Consumer Protection Act, or the Dodd-Frank Act, and the rules and regulations of the New York Stock Exchange, or NYSE. We expect that compliance with these rules and regulations will continue to increase our legal, accounting and financial compliance costs, make some activities more difficult, time consuming and costly, and place significant strain on our personnel, systems and resources.

The Sarbanes-Oxley Act requires, among other things, that we assess the effectiveness of our internal control over financial reporting annually and the effectiveness of our disclosure controls and procedures quarterly. In particular, Section 404 of the Sarbanes-Oxley Act, or Section 404, requires us to perform system and process evaluation and testing of our internal control over financial reporting to allow management to report on, and our independent registered public accounting firm to attest to, the effectiveness of our internal control over financial reporting. Our compliance with applicable provisions of Section 404 requires that we incur substantial accounting expense and expend significant management time on compliance-related issues as we implement additional corporate governance practices and comply with reporting requirements. Moreover, if we are not able to comply with the requirements of Section 404 applicable to us in a timely manner, or if we or our independent registered public accounting firm identifies deficiencies in our internal control over financial reporting that are deemed to be material weaknesses, the market price of our stock could decline and we could be subject to sanctions or investigations by the SEC or other regulatory authorities, which would require additional financial and management resources.

Furthermore, investor perceptions of our company may suffer if deficiencies are found, and this could cause a decline in the market price of our stock. Irrespective of compliance with Section 404, any failure of our internal control over financial reporting could have a material adverse effect on our stated operating results and harm our reputation. If we are unable to implement these requirements effectively or efficiently, it could harm our operations, financial reporting, or financial results and could result in an adverse opinion on our internal controls from our independent registered public accounting firm.

Our ability to raise capital in the future may be limited, and our failure to raise capital when needed could prevent us from growing.

Our business and operations may consume resources faster than we anticipate. In the future, we may need to raise additional funds to invest in future growth opportunities. Additional financing may not be available on favorable terms, if at all. If adequate funds are not available on acceptable terms, we may be unable to invest in future growth opportunities, which could seriously harm our business and operating results. If we incur debt, the debt holders would have rights senior to common stockholders to make claims on our assets, and the terms of any debt could restrict our operations, including our ability to pay dividends on our common stock. Furthermore, if we issue equity securities, stockholders will experience dilution, and the new equity securities could have rights senior to those of our common stock. The ~~2022~~ Notes are and any additional equity or equity-linked financings would be dilutive to our stockholders. Because our decision to issue securities in any future offering will depend on market conditions and other factors beyond our control, we cannot predict or estimate the amount, timing or nature of our future offerings. As a result, our stockholders bear the risk of our future securities offerings reducing the market price of our common stock and diluting their interest.

Anti-takeover provisions in our charter documents and Delaware law may delay or prevent an acquisition of our company.

Our amended and restated certificate of incorporation, amended and restated bylaws and Delaware law contain provisions that may have the effect of delaying or preventing a change in control of us or changes in our management. Our amended and restated certificate of incorporation and bylaws include provisions that:

These provisions, alone or together, could delay or prevent hostile takeovers and changes in control or changes in our management.

In addition, because we are incorporated in Delaware, we are governed by the provisions of Section 203 of the Delaware General Corporation Law, which limits the ability of stockholders owning in excess of 15% of our outstanding voting stock to merge or combine with us in certain circumstances.

Any provision of our amended and restated certificate of incorporation or amended and restated bylaws or Delaware law that has the effect of delaying or deterring a change in control could limit the opportunity for our stockholders to receive a premium for their shares of our common stock, and could also affect the price that some investors are willing to pay for our common stock.

The exhibits listed below are filed or incorporated by reference into this Report.

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Title of each class		Trading Symbol(s)		Name of each exchange on which registered
Common Stock, par value $0.001 per share		HUBS		New York Stock Exchange

Part I — Financial Information

Item 1.	Unaudited Consolidated Financial Statements:
	Unaudited Consolidated Balance Sheets as of ~~March 31,~~September 30, 2020 and December 31, 2019	5
	Unaudited Consolidated Statements of Operations for the Three and Nine Months Ended ~~March 31,~~September 30, 2020 and 2019	6
	Unaudited Consolidated Statements of Comprehensive Loss for the Three and Nine Months Ended ~~March 31,~~September 30, 2020 and 2019	7
	Unaudited Consolidated Statements of Cash Flows for the Three and Nine Months Ended ~~March 31,~~September 30, 2020 and 2019	8
	Notes to Unaudited Consolidated Financial Statements	9
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	1923
Item 3.	Quantitative and Qualitative Disclosures about Market Risk	2733
Item 4.	Controls and Procedures	2834

Part II — Other Information

Item 1.	Legal Proceedings	2935
Item 1A.	Risk Factors	3036
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	4956
Item 3.	Default Upon Senior Securities	4956
Item 4.	Mine Safety Disclosures	4956
Item 5.	Other Information	4956
Item 6.	Exhibits	5057
Signatures
EX-31.1	CERTIFICATION OF THE CEO PURSUANT TO SECTION 302
EX-31.2	CERTIFICATION OF THE CFO PURSUANT TO SECTION 302
EX-32.1	CERTIFICATION OF THE CEO AND CFO PURSUANT TO SECTION 906

	(in thousands)
Balance at December 31, 2019	$	1,584
Provision		7,205
Write-offs, net of recoveries		(6,264	)
Balance at September 30, 2020	$	2,525

	As of March 31,
		2020	2019
	(in thousands)
Options to purchase common shares		1,401	1,734
RSUs		1,697	1,911
Conversion option and warrants of the 2022 Notes		3,093	2,830
ESPP		—	8

	As of September 30, 2020			As of December 31, 2019
	(in thousands)
Debt discount for conversion option	$	33,880		$	106,006
Issuance costs		(912	)		(2,854	)
Net carrying amount	$	32,968		$	103,152


☒	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934


☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Large accelerated filer	☒	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
Emerging growth company	☐

	As of September 30,
		2020	2019
	(in thousands)
Options to purchase common shares		1,170	1,532
RSUs		1,726	1,688
Conversion Option of the 2022 Notes and Warrants		1,614	3,495
Conversion Option of the 2025 Notes		—	—
ESPP		17	8

	(in thousands)
Conversion Option	$	(364,835	)
Issuance of common stock for repayment of 2022 Notes		330,497
Proceeds from settlements of Convertible Note Hedges		362,492
Payments for settlement of Warrants		(327,543	)
	$	611

	Operating
	(in thousands)
2020	$	32,664
2021		48,993
2022		48,433
2023		48,101
2024		46,892
Thereafter		177,527
Total	$	402,610

Exhibit Number		Exhibit Title

3.1(1)		Amended and Restated Certificate of Incorporation of the Registrant

~~3.2(2)~~3.2**		~~Second~~Third Amended and Restated Bylaws of the Registrant

~~4.1(3)~~4.1(2)		Form of Common Stock certificate of the Registrant

~~31.1(4)~~
31.1**		Certification of Principal Executive Officer pursuant to Rule 13a-14(a) or Rule 15d-14(a) of the Securities Exchange Act of 1934, as amended

~~31.2(4)~~31.2**		Certification of Principal Financial Officer pursuant to Rule 13a-14(a) or Rule 15d-14(a) of the Securities Exchange Act of 1934, as amended

32.1*		Certification of Principal Executive Officer and Principal Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act

101.INS**		Inline XBRL Instance Document – the instance document does not appear in the Interactive Data File because XBRL tags are embedded within the Inline XBRL document

101.SCH**		Inline XBRL Taxonomy Extension Schema Document

101.CAL**		Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF**		Inline XBRL Taxonomy Extension Definition Linkbase Document

101.LAB**		Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE**		Inline XBRL Taxonomy Extension Presentation Linkbase Document

104**		Cover Page Interactive Data File (formatted as Inline XBRL with applicable taxonomy extension information contained in Exhibits 101.*)

HUBSPOT, INC.

By:		/s/ Kate Bueker
Name:		Kate Bueker
Title:		Chief Financial Officer (Principal Financial and Accounting Officer and Authorized Signatory)