Indicate by check mark whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Indicate by check mark whether the Registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit such files). Yes☑ No☐

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

The number of shares outstanding of each class of the Registrant's common stock, as of ~~April 28, 2021,~~May 2, 2022, was as follows:

Based in Atlanta, Georgia, Crawford & Company ("Crawford" or "the Company") is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporations with an expansive global network serving clients in more than 70 countries.

Shares of the Company's two classes of common stock are traded on the New York Stock Exchange ("NYSE") under the symbols CRD-A and CRD-B, respectively. The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class. The Company's website is www.crawco.com. The information contained on, or hyperlinked from, the Company's website is not a part of, and is not incorporated by reference into, this report.

3. Revenue Recognition

Revenue from Contracts with Customers

Revenues are recognized when control of the promised services is transferred to the Company's customers in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Revenues are recognized net of any sales, use or value added taxes collected from customers, which are subsequently remitted to governmental authorities. As the Company completes its performance obligations which are identified below, it has an unconditional right to consideration as outlined in the Company's contracts. Generally, the Company's accounts receivable are expected to be collected in less than two months, in accordance with the underlying payment terms.

The Company's ~~Crawford~~North America Loss Adjusting ~~segment generates~~and International Operations segments generate revenue for adjusting services provided to insurance companies and self-insured entities related to property and casualty losses caused by physical damage to commercial and residential real property and certain types of personal property. ~~This segment~~These segments also ~~generates~~generate revenues for claims management services provided to insurance companies and self-insured entities related to large, complex losses with technical adjusting and industry experts servicing a broad range of industries. The Company charges on a fee-per-claim basis for each optional purchase of the claims management services exercised by its customer. The Company also performs Legal Services within its International Operations segment. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on the claim type for fixed fee claims applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. Task assignment services are single optional purchase performance obligations which are generally satisfied at a point in time when the control of the service is transferred to the customer. Therefore, revenue is recognized when the customer receives the service requested.

The following table presents ~~Crawford~~North America Loss Adjusting revenues before reimbursements disaggregated by geography for the three months ended March 31, ~~2021~~2022 and ~~2020:~~2021:

Three Months Ended

(in thousands)

March 31,
2021

March 31,
2020

U.S.

$
34,985

$
30,478

U.K.

24,898

26,192

Australia

17,094

14,793

Canada

13,606

15,645

Europe

12,591

12,080

Rest of World

9,363

7,916

Total Crawford Loss Adjusting Revenues before Reimbursements

$
112,537

$
107,104


	Three Months Ended
(in thousands)	March 31, 2022		March 31, 2021
U.S.	$	40,178	$	34,986
Canada		24,260		21,312
Total North America Loss Adjusting Revenues before Reimbursements	$	64,438	$	56,298

The following table presents International Operations revenues before reimbursements disaggregated by service line for the three months ended March 31, 2022 and 2021:


	Three Months Ended
(in thousands)	March 31, 2022		March 31, 2021
UK	$	30,909	$	29,856
Europe		23,667		21,744
Australia		17,131		18,237
Asia		5,659		5,119
Latin America		5,661		5,690
International Loss Adjusting	$	83,027	$	80,646

UK	$	3,141	$	2,278
Australia		1,586		1,544
Latin America		1,518		1,999
Crawford Legal Services	$	6,245	$	5,821
Total International Operations Revenues before Reimbursements	$	89,272	$	86,467

The Company’s ~~Crawford TPA Solutions~~Broadspire segment is a third party administrator that generates revenue through its Claims Management and Medical Management service lines.

The Claims Management service line includes Workers' Compensation, Liability, Property and Disability Claims Management. This service line also performs additional services such as Accident & Health claims programs, including Affinity type claims, and disability and leave management services. Each claim referred by the customer is considered an additional optional purchase of claims management services under the agreement with the customer. The transaction price is specified in the contract and is fixed for each service. Revenue is recognized over time as services are provided as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document, and report the claim and control of these services is transferred to the customer. Revenue is recognized based on historical claim closure rates and claim type applied utilizing a portfolio approach based on time elapsed for these claims as the Company believes this is the most accurate depiction of the transfer of the claims management services to its customer. ~~This service line~~Broadspire also provides ~~Legal Services and~~ Risk Management Information Services. For non-claim services provided in our Claims Management and Medical Management service lines, revenue is recognized over time as services are provided and control of these services is transferred to the customer. Revenue is recognized as time elapses as this is the most accurate depiction of the transfer of the service to the customer.

The Company's obligation to manage claims under the Claims Management service line can range from less than one year, on a one- or two-year basis or for the lifetime of the claim. Under certain claims management agreements, the Company receives consideration from a customer at contract inception prior to transferring services to the customer, however, it would begin performing services immediately. The period between a customer’s payment of consideration and the completion of the promised services could be greater than one year. There is no difference between the amount of promised consideration and the cash selling price of the promised services. The fee is billed upfront by the Company in order to provide customers with simplified and predictable ways of purchasing its services and it is customary to invoice service fees when the claim is assigned. The Company considered whether a significant financing component exists and determined that there is not a significant financing component at the contract level.

The Medical Management service line offers case managers who provide administration services by proactively managing medical treatment for claimants while facilitating an understanding of and participation in their rehabilitation process. Revenue for Medical Management services is recognized over time as the performance obligations are satisfied through the effort expended to manage the medical treatment for claimants and control of these services is transferred to the customer. Medical Management services are generally billed based on time incurred, are considered variable consideration, and revenue is recognized at the amount in which the Company has the right to invoice for services performed. This method of revenue recognition is the most accurate depiction of the transfer of the Medical Management service to the customer. Medical bill review services provide an analysis of medical charges for clients’ claims to identify opportunities for savings. Medical bill review services revenues are recognized over time as control of the service is transferred to the customer. Revenue is recognized based upon the transfer of the results of the medical bill review service to the customer as this is the most accurate depiction of the transfer of the service to the customer.

The following ~~tables present Crawford TPA Solutions~~table presents Broadspire revenues before reimbursements disaggregated by service line ~~and geography~~ for the three months ended March 31, ~~2021~~2022 and ~~2020:~~2021:

Three Months Ended March 31, 2021

Three Months Ended March 31, 2020

(in thousands)

Claims
Management
Services

Medical
Management
Services

Total

Claims
Management
Services

Medical
Management
Services

Total

U.S.

$
38,150

$
36,126

$
74,276

$
36,024

$
42,069

$
78,093

U.K.

4,879

0

4,879

4,013

0

4,013

Canada

5,186

0

5,186

6,449

0

6,449

Europe and Rest of World

13,904

0

13,904

9,442

0

9,442

Total Crawford TPA Solutions Revenues before Reimbursements

$
62,119

$
36,126

$
98,245

$
55,928

$
42,069

$
97,997


	Three Months Ended
(in thousands)	March 31, 2022		March 31, 2021
Claims Management	$	39,551	$	38,151
Medical Management		36,903		36,125
Total Broadspire Revenues before Reimbursements	$	76,454	$	74,276

The Company's Crawford Platform Solutions segment principally generates revenues through its Contractor Connection, Networks and ~~Networks~~Subrogation service lines.

The Contractor Connection service line generates revenue through its independently managed contractor network. Contractor Connection primarily generates revenue by receiving a fee for each project that is sold by its network of contractors. Revenue is recognized at a point in time once the consumer accepts the contractor's proposal as Contractor Connection’s performance obligation of referring projects to its contractors has been completed and the Company is entitled to consideration at that time. The contractor takes control of the service upon the consumer’s acceptance of the contractor’s proposal.

The Networks service line generates revenues for claims management services provided to insurance companies and self-insured entities related to property, casualty and catastrophic losses. Networks also generates revenue by providing on-demand inspection, verification and other task specific field services for businesses and consumers. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on the claim type for fixed fee claims, applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer.

The Subrogation service line provides subrogation recovery and consultative services for the property and casualty insurance industry. Revenue is recognized at a point in time when the subrogation is successful and control of that recovery is consumed and transferred to the customer.

The following table presents ~~Crawford~~ Platform Solutions revenues before reimbursements disaggregated by service line ~~and geography~~ for the three months ended March 31, ~~2021~~2022 and ~~2020:~~2021:

Three Months Ended March 31, 2021

Three Months Ended March 31, 2020

(in thousands)

Contractor
Connection

Network Business

Total

Contractor
Connection

Network Business

Total

U.S.

$
16,517

$
19,624

$
36,141

$
15,326

$
10,549

$
25,875

U.K.

2,429

17

2,446

2,158

20

2,178

Canada

1,631

811

2,442

1,417

1,709

3,126

Europe and Rest of World

405

965

1,370

137

1,114

1,251

Total Crawford Platform Solutions Revenues before Reimbursements

$
20,982

$
21,417

$
42,399

$
19,038

$
13,392

$
32,430


	Three Months Ended
(in thousands)	March 31, 2022		March 31, 2021
Contractor Connection	$	15,263	$	16,517
Networks		27,526		19,623
Subrogation		6,072		0
Total Platform Solutions Revenues before Reimbursements	$	48,861	$	36,140

In the normal course of business, the Company's segments incur certain out-of-pocket expenses that are thereafter reimbursed by its customers. The Company controls the promised good or service before it is transferred to its customer, therefore it is a principal in the transaction. These out-of-pocket expenses and associated reimbursements are reported on a gross basis within expenses and revenues, respectively, in the Company's unaudited Condensed Consolidated Statements of Operations.

Arrangements with Multiple Performance Obligations

For claims management services, the Company typically has one performance obligation; however, it also provides the customer with an option to acquire additional services. The Company sells multiple lines of claims processing and different levels of processing depending on the complexity of the claims. The Company typically provides a menu of offerings from which the customer chooses to purchase at its option. The price of each service is separate and distinct and provides a separate and distinct value to the customer. Pricing is consistent for each service irrespective of the other services or quantities requested by the customer. For example, if the Company provides claims processing for both auto and general liability, those services are priced and delivered independently.

Contract Balances

The timing of revenue recognition, billings and cash collections result in billed accounts receivables, contract assets (reported as "Unbilled revenues at estimated billable amounts") and contract liabilities (reported as "Deferred revenues") on the Company’s unaudited Condensed Consolidated Balance Sheets. Unbilled revenues is a contract asset for revenue that has been recognized in advance of billing the customer, resulting from professional services delivered that the Company expects and is entitled to receive as consideration under certain contracts. Billing requirements vary by contract but substantially all unbilled revenues are billed within one ~~year.~~year.

When the Company receives consideration from a customer prior to transferring services to the customer under the terms of certain claims management agreements, it records deferred revenues on the Company’s unaudited Condensed Consolidated Balance Sheets, which represents a contract liability. These fixed-fee service agreements typically result from the ~~Crawford TPA Solutions~~Broadspire segment and require the Company to handle claims on either a one- or two-year basis, or for the lifetime of the claim. In cases where it handles a claim on a non-lifetime basis, the Company typically receives an additional fee on each anniversary date that the claim remains open. For service agreements where it provides services for the life of the claim, the Company is paid one upfront fee regardless of the duration of the claim. The Company recognizes deferred revenues as revenues as it performs services and transfers control of the services to the customer and satisfies the performance obligation which it determines utilizing a portfolio approach.

The Company's deferred revenues for claims handled for one or two years are not as sensitive to changes in claim closing rates since the performance obligations are satisfied within a fixed length of ~~time.~~time. Deferred revenues for lifetime claim handling are more sensitive to changes in claim closing rates since the Company is obligated to handle these claims to conclusion with no additional fees received for long-lived claims. For all fixed fee service agreements, revenues are recognized over the expected service periods by type of claim. Based upon its historical averages, the Company closes approximately ~~98%~~98% of all cases referred to it under lifetime claim service agreements within five years from the date of referral. Also, within that five-year period, the percentage of cases remaining open in any one particular year has remained relatively consistent from period to period. Each quarter the Company evaluates its historical case closing rates by type of claim utilizing a portfolio approach and makes adjustments to deferred revenues as necessary. As a portfolio approach is utilized to recognize deferred revenues, any changes in estimates will impact the timing of revenue recognition and any changes in estimates are recognized in the period in which they are determined.

The table below presents the deferred revenues balance as of January 1, ~~2021~~2022 and the significant activity affecting deferred revenues during the three months ended March 31, ~~2021:~~2022:


(In Thousands)
Customer Contract Liabilities	Deferred Revenue			Deferred Revenue
Balance at January 1, 2021	$	51,369
Balance at January 1, 2022				$	55,905
Quarterly additions		19,303			19,621
Revenue recognized from the prior periods		(12,603	)		(14,682	)
Revenue recognized from current quarter additions		(4,551	)		(4,785	)
Deferred revenue from acquisition		659
Balance as of March 31, 2021	$	54,177
Balance as of March 31, 2022				$	56,059

Remaining Performance Obligations

As of March 31, ~~2021,~~2022, the Company had ~~$92,686,000~~$98,500,000 of remaining performance obligations related to claims and non-claims services in which the price is fixed. Remaining performance obligations consist of deferred revenues as well as certain unbilled receivables ~~that are considered contract assets.~~where the claims processing has not yet occurred. The Company expects to recognize approximately ~~70%~~70% of our remaining performance obligations as revenues within one year and the remaining balance thereafter.

Costs to Obtain a Contract

The Company has a sales incentive compensation program where remuneration is based on the revenues recognized in the period. The remuneration does not represent an incremental cost to the Company that provides a future benefit expected to be longer than one ~~year. Accordingly, it~~year and would meet the criteria to be capitalized and presented as a contract asset on the Company's unaudited Condensed Consolidated Balance Sheets.

Practical Expedients Elected

As a practical expedient, the Company does not adjust the consideration in a contract for the effects of a significant financing component, when the period between a customer’s payment of consideration and the transfer of promised services to the customer is expected be one year or less at contract inception.

For claims management services that are billed on a time and expense incurred or per unit basis, the Company recognizes revenue at the amount to which it has the right to invoice for services performed.

The Company does not disclose the value of remaining performance obligations for (i) contracts for which it recognizes revenue at the amount to which it has the right to invoice for services performed, or (ii) contracts with variable consideration allocated entirely to a single performance obligation.

4. Credit Losses

The Company estimates its expected credit losses based on past experience, current conditions and reasonable and supportable forecasts affecting collectability of these assets. We evaluate the risks related to our trade receivables and contract assets by considering customer type, geography, and aging. ~~The Company has included assumptions related to expected credit losses from the impact of the COVID-19 pandemic in its results of operations for the three months ended March 31, 2021.~~

5. Income Taxes

The Company's consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from the Company's various domestic and international operations, which are subject to income taxes at different rates, the Company's ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions.

The provision for income taxes on consolidated income before income taxes totaled a provision of ~~$2,471,000~~$2,426,000 and ~~a benefit of $(8,486,000)~~$2,471,000 for the three months ended March 31, ~~2021~~2022 and ~~2020, respectively.~~2021. The overall effective tax rate

~~decreased~~ increased to ~~29.1~~32.0% for the three months ended March 31, ~~2021~~2022 compared with ~~39.2%~~29.1% for the ~~2020~~2021 period primarily due to ~~the impact of the goodwill impairment~~losses in ~~the prior year period.~~certain international operations.

6. Defined Benefit Pension Plans

Net periodic ~~cost~~benefit related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 included the following components:


	Three Months Ended						Three Months Ended
(in thousands)	March 31, 2021			March 31, 2020			March 31, 2022			March 31, 2021
Service cost	$	303		$	320		$	345		$	303
Interest cost		2,818			4,141			3,394			2,818
Expected return on assets		(6,270	)		(7,018	)		(6,419	)		(6,270	)
Amortization of actuarial loss		2,642			2,620			2,527			2,642
Net periodic (benefit)/cost	$	(507	)	$	63
Net periodic benefit							$	(153	)	$	(507	)

For the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, the non-service components of net periodic pension benefit of ~~$(810,000)~~$498,000 and ~~$(257,000)~~$(810,000), respectively, are included in "Other Income, ~~(Expense),~~ net" on the unaudited Condensed Consolidated Statement of Operations. For the three months ended March 31, ~~2021,~~2022, the Company made ~~0 contribution~~no contributions to the U.S. defined benefit pension plan and made contributions of $157,000 to the U.K. defined benefit pension plans. For the three months ended March 31, 2020, the Company made contributions of $3,000,000 to the U.S. defined benefit plan and $156,000$160,000 to the U.K. defined benefit pension plans, ~~respectively.~~respectively, as compared with no contributions to the U.S. defined benefit pension plan and $157,000 to the U.K. defined benefit pension plans during the three months ended March 31, 2021.

7. Net Income ~~(Loss)~~ Attributable to Shareholders of Crawford & Company per Common Share

The Company computes earnings per share of its non-voting Class A Common Stock ("CRD-A") and voting Class B Common Stock ("CRD-B") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRD-A shares than on the CRD-B shares, subject to certain limitations. In periods when the dividend is the same for CRD-A and CRD-B or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRD-A and CRD-B. During ~~the first quarter of~~ 2021 and 2022, the Board of Directors has declared the same dividend on CRD-A and ~~CRD-B, while during the first quarter of 2020, the Board of Directors declared a higher dividend on CRD-A than on~~ CRD-B.

The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows:


	Three Months Ended
	March 31, 2022				March 31, 2021
(in thousands, except per share amounts)	CRD-A		CRD-B		CRD-A		CRD-B
Earnings per share - basic:
Numerator:
Allocation of undistributed earnings	$	1,185	$	797	$	1,658	$	1,208
Dividends paid		1,865		1,249		1,851		1,347
Net income attributable to common shareholders, basic	$	3,050	$	2,046	$	3,509	$	2,555

Denominator:
Weighted-average common shares outstanding, basic		30,908		20,780		30,824		22,464
Earnings per share - basic	$	0.10	$	0.10	$	0.11	$	0.11

Three Months Ended

March 31,
2021

March 31,
2020

(in thousands, except per share amounts)

CRD-A

CRD-B

CRD-A

CRD-B

Earnings (Loss) per share - basic:

Numerator:

Allocation of undistributed earnings (loss)

$
1,658

$
1,208

$
(8,436
)

$
(6,232
)
Dividends paid

1,851

1,347

2,140

1,129

Net income (loss) attributable to common shareholders, basic

$
3,509

$
2,555

$
(6,296
)

$
(5,103
)

Denominator:

Weighted-average common shares outstanding, basic

30,824

22,464

30,562

22,578

Earnings (loss) per share - basic

$
0.11

$
0.11

$
(0.21
)

$
(0.23
)

The computations of diluted net income ~~(loss)~~ attributable to shareholders of Crawford & Company per common share were as follows:


	Three Months Ended
	March 31, 2022				March 31, 2021
(in thousands, except per share amounts)	CRD-A		CRD-B		CRD-A		CRD-B
Earnings per share - diluted:
Numerator:
Allocation of undistributed earnings	$	1,189	$	793	$	1,664	$	1,202
Dividends paid		1,865		1,249		1,851		1,347
Net income attributable to common shareholders, diluted	$	3,054	$	2,042	$	3,515	$	2,549

Denominator:
Weighted-average common shares outstanding, basic		30,908		20,780		30,824		22,464
Weighted-average effect of dilutive securities		260		—		282		—
Weighted-average common shares outstanding, diluted		31,168		20,780		31,106		22,464
Earnings per share - diluted	$	0.10	$	0.10	$	0.11	$	0.11

Three Months Ended

March 31,
2021

March 31,
2020

(in thousands, except per share amounts)

CRD-A

CRD-B

CRD-A

CRD-B

Earnings (Loss) per share - diluted:

Numerator:

Allocation of undistributed earnings (loss)

$
1,664

$
1,202

$
(8,436
)

$
(6,232
)
Dividends paid

1,851

1,347

2,140

1,129

Net income (loss) attributable to common shareholders, diluted

$
3,515

$
2,549

$
(6,296
)

$
(5,103
)

Denominator:

Weighted-average common shares outstanding, basic

30,824

22,464

30,562

22,578

Weighted-average effect of dilutive securities

282

—

—

—

Weighted-average common shares outstanding, diluted

31,106

22,464

30,562

22,578

Earnings (loss) per share - diluted

$
0.11

$
0.11

$
(0.21
)

$
(0.23
)

Listed below are the shares excluded from the denominator in the preceding computation of diluted earnings per share for CRD-A because their inclusion would have been antidilutive:


	Three Months Ended
(in thousands)	March 31, 2022	March 31, 2021
Shares underlying stock options excluded	1,542	972
Performance stock grants excluded because performance conditions have not been met (1)	625	200

(1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved.

Three Months Ended

(in thousands)

March 31,
2021

March 31,
2020

Shares underlying stock options excluded

972

1,904

Performance stock grants excluded because performance conditions have not been met ⁽¹⁾

929

932

⁽¹⁾	Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved.

The following table details shares issued during the three months ended March 31, ~~2021~~2022 and ~~2020.~~2021. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic and diluted earnings per share for CRD-A in the table above. There were no shares of CRD-B issued during any of these periods.


	Three Months Ended				Three Months Ended
(in thousands)	March 31, 2021		March 31, 2020		March 31, 2022			March 31, 2021
CRD-A issued under the Non-Employee Director Stock Plan		92		81		94			92
CRD-A issued under the U.K. ShareSave Scheme		1		1		0			1
CRD-A issued under the Employee Stock Purchase Plan						(6	)		0

Effective May 9, 2019, the Company's Board of Directors authorized the repurchase of up to 2,000,000 shares of CRD-A or CRD-B (or a combination of the two) through December 31, ~~2021~~2020 (the "2019 Repurchase Authorization"). The Company’s Board of Directors subsequently amended this authorization to allow for repurchases through December 31, 2021. Under the 2019 Repurchase Authorization, repurchases may be made for cash, in the open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable contractual and regulatory restrictions. At March 31, ~~2021, the Company had~~2022, there were no remaining ~~authorization~~shares authorized to repurchase ~~493,198 shares~~ under the 2019 Repurchase Authorization.

Effective November 4, 2021, the Company’s Board of Directors authorized the repurchase of up to 2,000,000 shares of CRD-A or CRD-B (or a combination of the two) through December 31, 2023 (the “2021 Repurchase Authorization”). On February 10, 2022, the Company's Board of Directors authorized the addition of 5,000,000 shares of CRD-A or CRD-B (or a combination of the two) to its 2021 Repurchase Authorization which had a remaining authorization to purchase 413,317 shares at December 31, 2021. Under the new repurchase program, repurchases may be made through December 31, 2023 in the open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable regulatory guidelines. The new authorization does not obligate Crawford to acquire any stock, and purchases may be commenced or suspended at any time based on market conditions and other factors that the Company deems appropriate.

During the three months ended March 31, 2022, the Company repurchased 1,498,084 shares of CRD-A and 719,874 shares CRD-B at an average cost of $7.23 and $7.31, respectively. During the three months ended March 31, 2021, the Company repurchased 90,062 shares of CRD-A and 58,837 ~~shares CRD-B at an average cost of $8.05 and $7.90, respectively. During the three months ended March 31, 2020, the Company repurchased 155,351 shares of CRD-A and 161,459~~ shares of CRD-B at an average cost of ~~$8.42~~$8.05 and ~~$8.42,~~$7.90, respectively.

Comprehensive (loss) income ~~(loss)~~ for the Company consists of the total of net income, foreign currency translation adjustments, and accrued pension and retiree medical liability adjustments. Foreign currency translation adjustments include the net realized gains from intra-entity loans that are long-term in nature of ~~$822,000~~$562,000 and $822,000 for the three months ended March 31, 2022 and 2021, ~~and losses of $(818,000) for the three months ended March 31, 2020.~~ respectively. The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows:

As of January 1, 2022, the Company has realigned its operating segments by moving to a geographic reporting structure consisting of North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. The Company's revised reportable segments are comprised of the following:

Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company'soperating segments and make resource allocation and certain compensation decisions. The Company believes this measure is useful to investors in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings ~~represent~~represents segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, ~~goodwill impairment, restructuring costs,~~contingent earnout adjustments, income taxes, and net income or loss attributable to noncontrolling ~~interests and redeemable noncontrolling~~ interests.

Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its ~~three~~four operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process.

~~As of January 1, 2021, the Company~~ realigned its operating segment manager responsibilities and reorganized its global service line structure to consist of Crawford Loss Adjusting, Crawford TPA Solutions, and Crawford Platform Solutions. The Company's revised reportable segments are comprised Certain of the ~~following:~~

~~The Crawford Loss Adjusting and Crawford TPA Solutions~~Company’s reportable segments represent the aggregation of certain ~~geographic~~business units which represent separate operating ~~segments within those service lines.~~segments.

Revenues before reimbursements by major service line in the ~~Crawford TPA Solutions segment, which operates under the~~International Operations, Broadspire ~~brand globally,~~ and ~~the Crawford~~ Platform Solutions ~~segment~~segments are shown in the following table. The Company considers all ~~Crawford~~North America Loss Adjusting revenues to be primarily derived from one service line.


	Three Months Ended
(in thousands)	March 31, 2022	March 31, 2021
International Operations
International Loss Adjusting	$83,027	$80,645
Crawford Legal Services	6,245	5,822
Total Revenues before Reimbursements--International Operations	$89,272	$86,467

Broadspire
Claims Management	$39,551	$38,151
Medical Management	36,903	36,125
Total Revenues before Reimbursements--Broadspire	$76,454	$74,276

Platform Solutions
Contractor Connection	$15,263	$16,517
Networks	27,526	19,623
Subrogation	6,072	0
Total Revenues before Reimbursements--Platform Solutions	$48,861	$36,140

As part of the Company's credit facility, the Company maintains a letter of credit facility to satisfy certain of its own contractual requirements. At March 31, ~~2021,~~2022, the aggregate committed amount of letters of credit outstanding under the credit facility was ~~$11,512,000.~~$11,277,000.

In the normal course of its business, the Company is sometimes named as a defendant or responsible party in suits or other actions by insureds or claimants contesting decisions made by the Company or its clients with respect to the settlement of claims. Additionally, certain clients of the Company have in the past brought, and may, in the future bring, claims for indemnification on the basis of alleged actions by the Company, its agents, or its employees in rendering services to clients. The majority of these claims are of the type covered by insurance maintained by the Company. However, the Company is responsible for the deductibles and self-insured retentions under various insurance coverages. In the opinion of Company management, adequate provisions have been made for such known and foreseeable risks.

The Company is subject to numerous federal, state, and foreign labor, employment, worker health and safety, antitrust and competition, environmental and consumer protection, import/export, anti-corruption, and other laws. From time to time the Company faces claims and investigations by employees, former employees, and governmental entities under such laws or employment contracts with such employees or former employees. In addition, the Company may on occasion be engaged in disputes with certain of its clients, vendors or other trading partners. Such claims, investigations, negotiations, and any litigation involving the Company could divert management's time and attention from the Company's business operations and could potentially result in substantial costs of defense, settlement or other disposition, which could have a material adverse effect on the Company's results of operations, financial position, and cash flows. In the opinion of Company management, adequate provisions have been made for any items that are probable and reasonably estimable.

14. Subsequent Events

On April 1, 2022, the Company purchased assets associated with R.P. van Dijk B.V., a bodily injury loss adjusting company based in the Netherlands. The purchase price includes an initial cash consideration of $4,400,000, and a maximum of $2,200,000 payable over the next two years based on achieving certain financial goals, as defined in the purchase agreement. This acquisition will expand the Company's network in the Netherlands and strengthen its bodily injury loss adjusting service offering by adding a highly qualified team of adjusters experienced in managing complex loss events resulting in injury or death, as well as handling medical liability claims.

This acquisition will be accounted for under the guidance of ASC 805-10, as a business combination under the acquisition method. Based upon the timing of this acquisition, the initial accounting for the acquisition is not yet complete as the Company gathers additional information related to the assets acquired and liabilities, including intangible assets, other assets, accrued liabilities, deferred taxes, and uncertain tax positions. The Company is in the process of obtaining third-party valuations of certain intangible assets. The preliminary ~~valuation~~application of acquisition accounting to the assets acquired, and liabilities assumed, as well as the results of operations will first be reflected in the Company's consolidated financial statements as of and for ~~HBA Group is as follows:~~the quarter ending June 30, 2022.

(in thousands)

Opening Balance Sheet,
Adjusted as of
March 31, 2021

Assets

Cash and cash equivalents

$
240

Accounts receivable, net

1,081

Unbilled revenue, at estimated billable amounts

598

Other current assets

87

Operating lease right-of-use assets, net

1,502

Property and equipment, net

118

Customer relationships

1,574

Goodwill

5,645

Total Assets

10,845

Liabilities

Accounts payable

501

Accrued expenses

1,116

Deferred revenue

659

Tax liabilities

472

Operating lease liability

1,502

Other liabilities

256

Total Liabilities

4,506

Net Assets Acquired

$
6,339

Report of Independent Registered Public Accounting Firm

To the Shareholders and Board of Directors of

Crawford & Company

Results of Review of Interim Financial Statements

We have reviewed the accompanying condensed consolidated balance sheet of Crawford & Company (the Company) as of March 31, ~~2021,~~2022, the related condensed consolidated statements of operations and comprehensive income (loss), cash flows and ~~shareholders’~~shareholders' investment for the three-month periods ended March 31, ~~2021~~2022 and ~~2020,~~2021, and the related notes (collectively referred to as the “condensed consolidated interim financial statements”). Based on our reviews, we are not aware of any material modifications that should be made to the condensed consolidated interim financial statements for them to be in conformity with U.S. generally accepted accounting principles.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheet of the Company as of December 31, ~~2020,~~2021, the related consolidated statements of operations, comprehensive income, cash flows, and shareholders’ investment for the year then ended, and the related notes (not presented herein); and in our report dated March ~~4, 2021,~~14, 2022, we expressed an unqualified audit opinion on those consolidated financial statements. In our opinion, the information set forth in the accompanying condensed consolidated balance sheet as of December 31, ~~2020,~~2021, is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

Basis for Review Results

These financial statements are the responsibility of the Company's management. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the SEC and the PCAOB. We conducted our review in accordance with the standards of the PCAOB. A review of interim financial statements consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the PCAOB, the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.

/s/ Ernst & Young LLP

Atlanta, Georgia

May ~~5, 2021~~9, 2022

~~lostItem 2.~~

Item 2.Management's Discussion and Analysis of Financial Condition and Results of Operations

Cautionary Statement Concerning Forward-Looking Statements

This report contains forward-looking statements within the meaning of that term in the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934. Statements contained in this report that are not statements of historical fact are forward-looking statements made pursuant to the "safe harbor" provisions thereof. These statements may relate to, among other things, our expected future operating results and financial condition, ~~including the impact of COVID-19,~~ our ability to grow our revenues and reduce our operating expenses, expectations regarding our anticipated contributions to our underfunded defined benefit pension plans, collectability of our billed and unbilled accounts receivable, financial results from our recently completed acquisitions, our continued compliance with the financial and other covenants contained in our financing agreements, and our other long-term capital resource and liquidity requirements. These statements may also relate to our business strategies, goals and expectations concerning our market position, future operations, margins, case and project volumes, profitability, contingencies, liquidity position, and capital resources. The words "anticipate", "believe", "could", "would", "should", "estimate", "expect", "intend", "may", "plan", "goal", "strategy", "predict", "project", "will" and similar terms and phrases, or the negatives thereof, identify forward-looking statements contained in this report.

Although we believe the assumptions upon which these forward-looking statements are based are reasonable, any of these assumptions could prove to be inaccurate and the forward-looking statements based on these assumptions could be incorrect. Our operations and the forward-looking statements related to our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially adversely affect our financial condition and results of operations, and whether the forward-looking statements ultimately prove to be correct. Included among the risks and uncertainties we face are risks related to the following:

•

a decline in cases referred to us for any reason, including changes in the degree to which property and casualty insurance carriers outsource their claims handling functions,

•

changes in global economic conditions,

•

the impact of global pandemics, such as COVID-19, on claim volumes,

•

changes in interest rates,

•

changes in foreign currency exchange rates,

•

changes in regulations and practices of various governmental authorities,

•

changes in our competitive environment,

•

changes in the financial condition of our clients,

•

changes in the rate of inflation and our ability to recover increased operating costs,

•

the loss of any material customer,

•

our ability to successfully integrate the operations of acquired businesses,

•

regulatory changes related to funding of defined benefit pension plans,

•

our U.S., U.K. and other international defined benefit pension plans and our future funding obligations thereunder,

•

our ability to complete any transaction involving the acquisition or disposition of assets on terms and at times acceptable to us,

•

our ability to identify new revenue sources not tied to the insurance underwriting cycle,

•

our ability to develop or acquire information technology resources to support and grow our business,

•

our ability to attract and retain qualified personnel,

•

our ability to renew existing contracts with clients on satisfactory terms,

•

our ability to collect amounts due from our clients and others,

•

continued availability of funding under our financing agreements,

•

general risks associated with doing business outside the U.S., including changes in tax rates,

•

our ability to comply with the covenants in our financing or other agreements,

•

changes in the frequency or severity of man-made or natural disasters,

•

the ability of our third-party service providers, used for certain aspects of our internal business functions, to meet expected service levels,

•

our ability to prevent or detect cybersecurity breaches and cyber incidents,

•

our ability to achieve targeted integration goals with the consolidation and migration of multiple software platforms,

•

risks associated with our having a controlling shareholder, and

•

impairments of goodwill or our other indefinite-lived intangible assets.

•

~~a decline in cases referred to us for any reason, including changes in the degree to which property and casualty insurance carriers outsource their claims handling functions,~~

•

~~changes in global economic conditions,~~

•

~~the impact of global pandemics, such as COVID-19, on claim volumes,~~

•

~~changes in interest rates,~~

•

~~changes in foreign currency exchange rates,~~

•

~~changes in regulations and practices of various governmental authorities,~~

•

~~changes in our competitive environment,~~

•

~~changes in the financial condition of our clients,~~

•

~~the loss of any material customer,~~

•

~~our ability to successfully integrate the operations of acquired businesses,~~

•

~~regulatory changes related to funding of defined benefit pension plans,~~

•

~~our U.S., U.K. and other international defined benefit pension plans and our future funding obligations thereunder,~~

•

~~our ability to complete any transaction involving the acquisition or disposition of assets on terms and at times acceptable to us,~~

•

~~our ability to identify new revenue sources not tied to the insurance underwriting cycle,~~

•

~~our ability to develop or acquire information technology resources to support and grow our business,~~

•

~~our ability to attract and retain qualified personnel,~~

•

~~our ability to renew existing contracts with clients on satisfactory terms,~~

•

~~our ability to collect amounts due from our clients and others,~~

•

~~continued availability of funding under our financing agreements,~~

•

~~general risks associated with doing business outside the U.S., including changes in tax rates,~~

•

~~our ability to comply with the covenants in our financing or other agreements,~~

•

~~changes in the frequency or severity of man-made or natural disasters,~~

•

~~the ability of our third-party service providers, used for certain aspects of our internal business functions, to meet expected service levels,~~

•

~~our ability to prevent or detect cybersecurity breaches and cyber incidents,~~

•

~~our ability to achieve targeted integration goals with the consolidation and migration of multiple software platforms,~~

•

~~risks associated with our having a controlling shareholder, and~~

•

~~impairments of goodwill or our other indefinite-lived intangible assets.~~

As a result, undue reliance should not be placed on any forward-looking statements. Actual results and trends in the future may differ materially from those expressed or implied by the forward-looking statements. Forward-looking statements speak only as of the date they are made and we undertake no obligation to publicly update any of these forward-looking statements in light of new information or future events.

The following Management's Discussion and Analysis of Financial Condition and Results of Operations ("MD&A") should be read in conjunction with (i) our unaudited condensed consolidated financial statements and accompanying notes thereto for the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, and as of March 31, ~~2021,~~2022, and December 31, ~~2020,~~2021, contained in Item 1 of this Quarterly Report on Form 10-Q, and (ii) our Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021. As described in Note 1, "Basis of Presentation," the financial results of our operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines are included in our consolidated financial statements on a two-month delayed basis (fiscal year-end of October 31) as permitted by U.S. generally accepted accounting principles ("GAAP") in order to provide sufficient time for accumulation of their results.

Business Overview

Based in Atlanta, Georgia, Crawford & Company (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporations with an expansive global network serving clients in more than 70 countries. Shares of the Company's two classes of common stock are traded on the New York Stock Exchange under the symbols CRD-A and CRD-B, respectively. ~~The Company's~~Our two classes of stock are substantially identical, except with respect to voting rights and the ~~Company's~~ ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class.

~~Subsequent~~In January 2022, we have realigned our operating segments by moving to ~~December 31, 2020, the Company has reorganized its global service line~~a geographic reporting structure ~~to consist~~consisting of ~~Crawford~~North America Loss Adjusting, ~~Crawford TPA Solutions,~~International Operations, Broadspire, and ~~Crawford~~ Platform Solutions. ~~The Company's~~Our revised reportable segments are comprised of the following:

•

North America Loss Adjusting, which services the North American property and casualty market. This is comprised of the previously reported Crawford Loss Adjusting segment in the U.S. and Canada, including Global Technical Services and edjuster. The Canadian operations include all operations within that country, including those previously reported within the Crawford TPA Solutions and Crawford Platform Solutions segments.

•

International Operations, which services the global property and casualty market outside North America. This is comprised of the previously reported Crawford Loss Adjusting segment outside of North America, including Crawford Legal Services which was previously within the Crawford TPA Solutions segment. The International Operations include all operations within the respective countries, including those previously reported within the Crawford TPA Solutions and Crawford Platform Solutions segments.

•

Broadspire, which provides third party administration for workers' compensation, auto and liability, disability absence management, medical management, and accident and health to corporations, brokers and insurers in the U.S.

•

Platform Solutions, which consists of the Contractor Connection, Networks, and Subrogation service lines in the U.S. The Networks service line includes Catastrophe operations and WeGoLook.

•

Crawford Loss Adjusting, which services the global property and casualty market. This is comprised of the previously reported Crawford Claims Solutions segment, excluding both Networks (as defined below) and Crawford Legal Services, and including the Global Technical Services service line previously reported within Crawford Specialty Solutions.

•

Crawford TPA Solutions, which provides third party administration for workers' compensation, auto and liability, disability absence management, medical management, and accident and health to corporations, brokers and insurers worldwide. This is comprised of the previously reported Crawford TPA Solutions segment and the Crawford Legal Services service line previously reported within the Crawford Claims Solutions segment.

•

Crawford Platform Solutions, which consists of the Contractor Connection and Networks service lines and serves the global property and casualty insurance company markets. This is comprised of the previously reported Contractor Connection service line within Crawford Specialty Solutions and the Networks service line, which includes Catastrophe operations, WeGoLook, and certain international network businesses previously reported within the Crawford Claims Solutions segment.

As discussed in more detail in subsequent sections of this MD&A, our ~~three~~four reportable segments represent components of our Company for which separate financial information is available, and which is evaluated regularly by our chief operating decision maker ("CODM") in deciding how to allocate resources and in assessing operating performance.

Insurance companies rely on us for certain services such as field investigation and the evaluation of property and casualty insurance claims. Self-insured entities typically rely on us for a broader range of services. In addition to field investigation and claims evaluation, we may also provide initial loss reporting services for their claimants, loss mitigation services such as medical bill review, medical case management and vocational rehabilitation, risk management information services, and loss fund administration to pay their claims. Our Contractor Connection service line provides a managed contractor network to insurance carriers and consumer markets.

The global claims management services market is highly competitive and comprised of a large number of companies that vary in size and that offer a varied scope of services. The demand from insurance companies and self-insured entities for services provided by independent claims service firms like us is largely dependent on industry-wide claims volumes, which are affected by, among other things, the insurance underwriting cycle, weather related events, general economic activity, overall employment levels and workplace injury rates. Demand is also impacted by decisions insurance companies and self-insured entities make with respect to the level of claims outsourced to independent claim service firms as opposed to those handled by their own in-house claims adjusters. In addition, our ability to retain clients and maintain or increase case referrals is also dependent in part on our ability to continue to provide high-quality, competitively priced services and effective sales efforts.

We typically earn our revenues on an individual fee-per-claim basis for claims management services that we provide to insurance companies and self-insured entities. Accordingly, the volume of claim referrals to us is a key driver of our revenues. We cannot predict the future trend of case volumes for a number of reasons, including the frequency and severity of weather related cases and the occurrence of natural and man-made disasters, which are a significant source of cases for us and are not subject to accurate ~~forecasting, as well as the economic impact that COVID-19 may have on global case volumes and the duration of any such impact.~~forecasting.

Results of Operations

Executive Summary

Consolidated revenues before reimbursements increased ~~$15.7~~$25.8 million, or ~~6.6%~~10.2%, for the three months ended March 31, ~~2021~~2022 compared with the same period of ~~2020.~~2021. This increase was primarily due to an increase in ~~weather related activity~~our North America Loss Adjusting and Platforms Solutions operating segments due to an increase in new client growth in our Crawford Loss Adjusting and Crawford Platform Solutions operating segments, partially offset by the continued economic impact of the COVID-19 pandemic in our Crawford TPA Solutions segment.growth. Changes in foreign exchange rates ~~increased~~reduced our consolidated revenues before reimbursements by ~~$5.3~~$2.8 million, or ~~2.2%~~1.1%, for the three months ended March 31, ~~2021~~2022 as compared with the prior year period. To illustrate this impact, segment revenues are presented below, using a constant exchange rate, for the three months ended March 31, ~~2021.~~

Three Months Ended

Three Months Ended

Based on exchange rates for the three
months ended March 31, 2020

(in thousands, except percentages)
March 31,
2021

March 31,
2020

Variance

March 31,
2021

% Variance

Revenues:

Crawford Loss Adjusting
$
112,537

$
107,104

5.1
%

$
108,874

1.7
%
Crawford TPA Solutions

98,245

97,997

0.3
%

96,952

(1.1
)%
Crawford Platform Solutions

42,399

32,430

30.7
%

��
42,089

29.8
%
Total revenues before reimbursements

253,181

237,531

6.6
%

247,915

4.4
%
Reimbursements

8,974

8,515

5.4
%

8,765

2.9
%
Total Revenues
$
262,155

$
246,046

6.5
%

$
256,680

4.3
%

2022.


	Three Months Ended							Three Months Ended
								Based on exchange rates for the three months ended March 31, 2021
(in thousands, except percentages)	March 31, 2022		March 31, 2021		Variance			March 31, 2022		% Variance
Revenues:
North America Loss Adjusting	$	64,438	$	56,298		14.5	%	$	64,445		14.5	%
International Operations		89,272		86,467		3.2	%		92,081		6.5	%
Broadspire		76,454		74,276		2.9	%		76,454		2.9	%
Platform Solutions		48,861		36,140		35.2	%		48,861		35.2	%
Total revenues before reimbursements		279,025		253,181		10.2	%		281,841		11.3	%
Reimbursements		8,764		8,974		(2.3	)%		8,935		(0.4	)%
Total Revenues	$	287,789	$	262,155		9.8	%	$	290,776		10.9	%

Excluding foreign currency impacts, consolidated revenues before reimbursements increased ~~$10.4~~$28.7 million, or ~~4.4%~~11.3%, for the three months ended March 31, ~~2021.~~2022. Revenues from the ~~Crawford~~North America Loss Adjusting segment increased in the three months ended March 31, ~~2021~~2022 due to an increase in the U.S. and due to the recent acquisition of edjuster, Inc. Revenues from the International Operations segment increased for the quarter in most regions due to an increase in weather related ~~cases in the U.S. and Australia, partially offset by the sale of Lloyd Warwick International (“LWI”) in June 2020.~~activity. Revenues from the ~~Crawford TPA Solutions~~Broadspire segment increased ~~slightly~~ for the quarter due to ~~the change~~an increase in foreign exchange rates. Based on constant exchange rates there was a decrease in Crawford TPA Solutions revenues, primarily in the U.S. and Canada as a result of the economic impact of COVID-19, partially offset by increased revenues from recent acquisitions.case activity. Revenues from the ~~Crawford~~ Platform Solutions segment increased primarily due to an increase in ~~weather related cases in~~Networks and due to the ~~U.S. and new client growth.~~recent acquisition of Praxis Consulting. There was a ~~net $2.0~~$10.7 million ~~positive~~ increase in total company revenues in the ~~2021~~2022 first quarter as a result of acquisitions ~~and dispositions~~ in ~~2020 and~~ 2021. See Note ~~13,~~12, “Business Acquisitions” of our accompanying consolidated financial statements for more details onof this activity.

The Company estimates that COVID-19 negatively impacted its revenues in the range of $5.0 to $10.0 million for the three months ended March 31, 2021 as compared with the prior year period. We expect the ongoing global economic slowdown resulting from COVID-19 could have a material impact to our results of operations, financial condition, and cash flows in one or more future quarters.

Overall, there was an increase in cases received of ~~0.5%~~18.8% for the three months ended March 31, ~~2021~~2022 compared with the ~~2020~~2021 period, primarily due to ~~the increase~~increases in ~~weather related activity in the U.S. As~~all operating segments, including 15,700, or 3.3% of cases received, as a result of the economic contraction from the COVID-19 pandemic, cases received in future quarters could be materially negatively impacted, unless offset by the impact of cases received from new clients or weather related activity.recent acquisitions.

Cases received are presented below by segment for the three months ended March 31, ~~2021~~2022 and ~~2020:~~2021:

Three Months Ended

(whole numbers, except percentages)

March 31,
2021

March 31,
2020

Variance

Crawford Loss Adjusting

85,552

83,101

2.9
%
Crawford TPA Solutions

188,274

207,486

(9.3
)%
Crawford Platform Solutions

115,964

97,088

19.4
%
Total Crawford Cases Received

389,790

387,675

0.5
%


	Three Months Ended
(whole numbers, except percentages)	March 31, 2022		March 31, 2021		Variance
North America Loss Adjusting		76,993		68,300		12.7	%
International Operations		137,090		104,704		30.9	%
Broadspire		138,920		125,176		11.0	%
Platform Solutions		109,992		91,612		20.1	%
Total Crawford Cases Received		462,995		389,792		18.8	%

To illustrate exposure to the impact of changes in foreign currencies, revenues before reimbursements are presented below by denominated currency for the three months ended March 31, ~~2021:~~2022:


		Three Months Ended											Three Months Ended
		March 31, 2021					March 31, 2020						March 31, 2022		March 31, 2021
(in thousands)		USD equivalent		% of total			USD equivalent		% of total				USD equivalent	% of total	USD equivalent	% of total
U.S.	USD	$	145,402		57.4	%	$	134,446		56.6	%	USD	$165,493	59.3%	$145,402	57.4%
U.K.	GBP		32,223		12.7	%		32,383		13.6	%	GBP	34,050	12.2%	32,223	12.7%
Canada	CAD		21,234		8.4	%		25,220		10.6	%	CAD	24,260	8.7%	21,234	8.4%
Australia	AUD		24,210		9.6	%		16,906		7.1	%	AUD	18,717	6.7%	24,210	9.6%
Europe	EUR		13,264		5.2	%		13,389		5.6	%	EUR	13,272	4.8%	13,264	5.2%
Rest of World			16,848		6.7	%		15,187		6.5	%		23,233	8.3%	16,848	6.7%
Total Revenues, before reimbursements		$	253,181				$	237,531					$279,025		$253,181

Costs of services provided, before reimbursements, increased ~~$7.6~~$20.4 million, or ~~4.3%~~11.0%, for the three months ended March 31, ~~2021,~~2022 as compared with the ~~same period of 2020.~~2021 period. This increase was primarily due to an increase in compensation expense, including incentive compensation and other costs in each of our operating segments resulting from the higher revenues, and the impact of recent acquisitions.

Selling, general, and administrative ("SG&A") expenses increased ~~$2.9~~$6.1 million, or ~~5.3%~~10.5%, in the three months ended March 31, ~~2021~~2022 as compared with the ~~2020~~2021 period. This increase was due to an increase in compensation expense, ~~including incentive compensation, an increase in centralized data processing costs, and~~ the impact of recent ~~acquisitions.~~acquisitions, and contingent earnout adjustments, partially offset by a gain on the sale of our Canadian head office building.

We sold our Canadian head office building in Kitchener, Ontario Canada in the first quarter of 2022 for $3.1 million and recognized a pretax gain on disposal of $1.8 million. This gain is recorded as a credit within Unallocated Corporate and Shared Costs and is included in “Selling, general, and administrative expenses” on the Company's unaudited Condensed Consolidated Statements of Operations.

We received a benefit from the Canada Emergency Wage Subsidy ("CEWS") totaling $1.9 million in the three months ended March 31, ~~2021.~~2021 due to the negative economic impact of COVID-19 in that country. There was no similar benefit in the 2022 first quarter. This subsidy is recorded as a credit within Direct Compensation, Fringe Benefits and Non-Employee Labor and is included in "Costs of services provided, before reimbursements” or “Selling, general, and administrative expenses” on the Company's unaudited Condensed Consolidated Statements of Operations, depending on classification of the employees.

We recognized a pretax non-cash goodwill impairment in the 2020 first quarter totaling $17.7 million related to our former Crawford Claims Solutions reporting unit, which is now within the Crawford Loss Adjusting reportable segment. This expense was partially offset by a $1.7 million credit in noncontrolling interest expense. There was no goodwill impairment in 2021.

We recognized pretax restructuring costs totaling $5.7 million in the 2020 first quarter, related primarily to severance and other termination costs in an effort to consolidate and streamline various functions of our workforce. The restructuring costs was comprised of $5.1 million severance expense and related payroll taxes, and $0.6 million asset impairment. There were no restructuring costs in 2021.

Operating Earnings of our Operating Segments

We believe that a discussion and analysis of the segment operating earnings of our ~~three~~ operating segments is helpful in understanding the results of our operations. Operating earnings is our segment measure of profitability presented in conformity with the Financial Accounting Standards Board's ("FASB") Accounting Standards Codification ("ASC") Topic 280 "Segment Reporting." Operating earnings is the primary financial performance measure used by our senior management and CODM to evaluate the financial performance of our operating segments and make resource allocation and certain compensation decisions.

We believe operating earnings is a measure that is useful for others to evaluate segment operating performance using the same criteria used by our senior management and CODM. Segment operating earnings ~~represent~~represents segment earnings, including the direct and indirect costs of certain administrative functions required to operate our business, but excludes unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, ~~goodwill impairment, restructuring costs,~~contingent earnout adjustments, income taxes, and net income or loss attributable to noncontrolling ~~interests and redeemable noncontrolling~~ interests.

Administrative functions such as finance, human resources, information technology, quality and compliance, exist both in a centralized shared-service arrangement and within certain operations. Each of these functions is managed by centralized management and the costs of those services is allocated to the segments as indirect costs based on usage.

Gross profit is defined as segment revenues, less segment direct costs, which exclude centralized indirect administrative support costs allocated to the business.

Income taxes, net corporate interest expense, stock option expense, ~~and~~ amortization of customer-relationship intangible assets, and contingent earnout adjustments are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Contingent earnout adjustments represent fair value adjustments of earnout liabilities arising from recent acquisitions. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis.

Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, certain unallocated professional fees, CEWS benefits, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.

Restructuring costs arise from time to time from events (such as internal restructurings, losses on subleases, establishment of new operations, and asset impairments) that are not allocated to any particular segment since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis.

Additional discussion and analysis of our income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, and unallocated corporate and shared costs and credits ~~goodwill impairment, and restructuring costs~~ follows the discussion and analysis of the results of operations of our ~~three~~four operating segments.

Segment Revenues

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are reported on a gross basis when reporting revenues and expenses, respectively, in our unaudited Condensed Consolidated Statements of Operations. In the discussion and analysis of results of operations which follows, we do not include a gross up of expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to total revenues determined in accordance with GAAP is presented on the face of the accompanying unaudited Condensed Consolidated Statements of Operations.

Our segment results are impacted by changes in foreign exchange rates. We believe that a non-GAAP discussion and analysis of segment revenues before reimbursements by major region, based on actual exchange rates and using a constant exchange rate, is helpful in understanding the results of our segment operations.

Segment Expenses

Our discussion and analysis of segment operating expenses is comprised of two components: "Direct Compensation, Fringe Benefits & Non-Employee Labor" and "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor."

"Direct Compensation, Fringe Benefits & Non-Employee Labor" includes direct compensation, payroll taxes, and benefits provided to the employees of each segment, as well as payments to outsourced service providers that augment our staff in each segment. As a service company, these costs represent our most significant and variable operating expenses.

Costs of administrative functions, including direct compensation, payroll taxes, and benefits, are managed centrally and considered indirect costs. The allocated indirect costs of our shared-services infrastructure are allocated to each segment based on usage and reflected within "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor" of each segment.

In addition to allocated corporate and shared costs, "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor" includes travel and entertainment, office rent and occupancy costs, automobile expenses, office operating expenses, data processing costs, cost of risk, professional fees, and amortization and depreciation expense other than amortization of customer-relationship intangible assets.

In addition, we believe that a non-GAAP discussion and analysis of segment gross profit is helpful in understanding the results of our segment operations, excluding indirect centralized administrative support costs. Our discussion and analysis of segment gross profit includes the revenues and direct expenses of each segment.

Unless noted in the following discussion and analysis, revenue amounts exclude reimbursements for out-of-pocket expenses and expense amounts exclude reimbursed out-of-pocket expenses.

Segment Performance Indicators

We typically earn our revenues on an individual fee-per-claim basis for claims management services we provide to carriers, brokers and corporates. Accordingly, the volume of claim referrals to us is a key driver of our revenues. We believe that a discussion and analysis of the segment unit volumes, as measured by cases received, is helpful in understanding the results of our operations.

Operating results for our ~~Crawford~~North America Loss Adjusting, ~~Crawford TPA Solutions,~~International Operations, Broadspire, and ~~Crawford~~ Platform Solutions segments reconciled to net income before income taxes and net income attributable to shareholders of Crawford & Company were follows:

Three Months Ended

(in thousands, except percentages)

March 31,
2021

March 31,
2020

Revenues:

Crawford Loss Adjusting

$
112,537

$
107,104

Crawford TPA Solutions

98,245

97,997

Crawford Platform Solutions

42,399

32,430

Total Revenues before reimbursements

253,181

237,531

Reimbursements

8,974

8,515

Total Revenues

$
262,155

$
246,046

Direct Compensation, Fringe Benefits & Non-Employee Labor:

Crawford Loss Adjusting

$
73,585

$
70,573

% of related revenues before reimbursements

65.4
%

65.9
%
Crawford TPA Solutions

62,955

61,400

% of related revenues before reimbursements

64.1
%

62.7
%
Crawford Platform Solutions

27,369

20,409

% of related revenues before reimbursements

64.6
%

62.9
%
Total

$
163,909

$
152,382

% of Revenues before reimbursements

64.7
%

64.2
%
Expenses Other than Direct Compensation, Fringe Benefits & Non-Employee Labor:

Crawford Loss Adjusting

$
34,090

$
35,859

% of related revenues before reimbursements

30.3
%

33.5
%
Crawford TPA Solutions

30,574

30,299

% of related revenues before reimbursements

31.1
%

30.9
%
Crawford Platform Solutions

10,429

8,882

% of related revenues before reimbursements

24.6
%

27.4
%
Total before reimbursements

75,093

75,040

% of Revenues before reimbursements

29.7
%

31.6
%
Reimbursements

8,974

8,515

Total

$
84,067

$
83,555

% of Revenues

32.1
%

34.0
%
Segment Operating Earnings:

Crawford Loss Adjusting

$
4,862

$
672

% of related revenues before reimbursements

4.3
%

0.6
%
Crawford TPA Solutions

4,716

6,298

% of related revenues before reimbursements

4.8
%

6.4
%
Crawford Platform Solutions

4,601

3,139

% of related revenues before reimbursements

10.9
%

9.7
%
Deduct:

Unallocated corporate and shared costs, net

(1,153
)

(3,096
)
Net corporate interest expense

(1,582
)

(2,224
)
Stock option expense

(140
)

(290
)
Amortization of customer-relationship intangible assets

(2,799
)

(2,756
)
Goodwill impairment

—

(17,674
)
Restructuring costs

—

(5,714
)
Income (loss) before income taxes

8,505

(21,645
)
(Provision) benefit for income taxes

(2,471
)

8,486

Net income (loss)

6,034

(13,159
)
Net loss attributable to noncontrolling interests and redeemable noncontrolling interests

30

1,760

Net income (loss) attributable to shareholders of Crawford & Company

$
6,064

$
(11,399
)


	Three Months Ended
(in thousands, except percentages)	March 31, 2022			March 31, 2021
Revenues:
North America Loss Adjusting	$	64,438		$	56,298
International Operations		89,272			86,467
Broadspire		76,454			74,276
Platform Solutions		48,861			36,140
Total Revenues before reimbursements		279,025			253,181
Reimbursements		8,764			8,974
Total Revenues	$	287,789		$	262,155
Direct Compensation, Fringe Benefits & Non-Employee Labor:
North America Loss Adjusting	$	46,497		$	40,287
% of related revenues before reimbursements		72.2	%		71.6	%
International Operations		63,006			60,356
% of related revenues before reimbursements		70.6	%		69.8	%
Broadspire		47,949			45,670
% of related revenues before reimbursements		62.7	%		61.5	%
Platform Solutions		31,851			23,271
% of related revenues before reimbursements		65.2	%		64.4	%
Total	$	189,303		$	169,584
% of Revenues before reimbursements		67.8	%		67.0	%
Expenses Other than Direct Compensation, Fringe Benefits & Non-Employee Labor:
North America Loss Adjusting	$	13,806		$	11,650
% of related revenues before reimbursements		21.4	%		20.7	%
International Operations		29,333			26,784
% of related revenues before reimbursements		32.9	%		31.0	%
Broadspire		22,071			21,872
% of related revenues before reimbursements		28.9	%		29.4	%
Platform Solutions		8,972			8,851
% of related revenues before reimbursements		18.4	%		24.5	%
Total before reimbursements		74,182			69,157
% of Revenues before reimbursements		26.6	%		27.3	%
Reimbursements		8,764			8,974
Total	$	82,946		$	78,131
% of Revenues		28.8	%		29.8	%
Segment Operating Earnings:
North America Loss Adjusting	$	4,135		$	4,361
% of related revenues before reimbursements		6.4	%		7.7	%
International Operations		(3,067	)		(673	)
% of related revenues before reimbursements		(3.4	)%		(0.8	)%
Broadspire		6,434			6,734
% of related revenues before reimbursements		8.4	%		9.1	%
Platform Solutions		8,038			4,018
% of related revenues before reimbursements		16.5	%		11.1	%
Deduct:
Unallocated corporate and shared costs, net		(2,452	)		(1,414	)
Net corporate interest expense		(1,519	)		(1,582	)
Stock option expense		(205	)		(140	)
Amortization of customer-relationship intangible assets		(1,726	)		(2,799	)
Contingent earnout adjustments		(2,056	)		—
Income before income taxes		7,582			8,505
Provision for income taxes		(2,426	)		(2,471	)
Net income		5,156			6,034
Net (income) loss attributable to noncontrolling interests		(60	)		30
Net income attributable to shareholders of Crawford & Company	$	5,096		$	6,064

~~CRAWFORD~~

NORTH AMERICA LOSS ADJUSTING SEGMENT

Operating earnings in our ~~Crawford~~North America Loss Adjusting segment ~~increased to $4.9~~totaled $4.1 million, or ~~4.3%~~6.4% of revenues before reimbursements, for the three months ended March 31, ~~2021,~~2022, compared with ~~2020~~2021 operating earnings of ~~$0.7~~$4.4 million, or ~~0.6%~~7.7% of revenues before reimbursements. The ~~increase~~decrease in operating earnings in ~~2021~~the 2022 first quarter was primarily due to an increase in ~~weather related cases and a reduction in administrative support expenses.~~compensation expense. There was a ~~$0.6~~$0.9 million expense benefit in the ~~three months ended March 31,~~ 2021 first quarter as a result of the Canada Emergency Wage Subsidy (“CEWS”)., compared to no benefit in the 2022 period.

Excluding centralized indirect support costs, gross profit ~~increased~~decreased from ~~$22.5~~$11.3 million, or ~~21.0%~~20.0% of revenues before reimbursements in ~~2020,~~2021, to ~~$25.4~~$11.1 million or ~~22.6%~~17.2% of revenues before reimbursements, in the three months ended March 31, ~~2021,~~2022. This decrease was also primarily due ~~primarily~~ to ~~the~~an increase in ~~revenues.~~compensation expense.

Operating results for our ~~Crawford~~North America Loss Adjusting segment, including gross profit, ~~are~~for the three months ended March 31, 2022 and 2021 were as ~~shown in the following table:~~

In thousands (except percentages)

Based on actual exchange rates

Three Months Ended March 31,

2021

2020

Variance

Revenues

$
112,537

$
107,104

5.1
%
Direct expenses

87,098

84,587

3.0
%
Gross profit

25,439

22,517

13.0
%
Indirect expenses

20,577

21,845

(5.8
)%
Total Crawford Loss Adjusting Operating Earnings

$
4,862

$
672

623.5
%

Gross profit margin

22.6
%

21.0
%

1.6
%
Operating margin

4.3
%

0.6
%

3.7
%

follows:


	In thousands (except percentages)
	Based on actual exchange rates			Based on exchange rates for March 31, 2021
Three Months Ended March 31,	2022	2021	Variance	2022	Variance
Revenues	$64,438	$56,298	14.5%	$64,445	14.5%
Direct expenses	53,370	45,043	18.5%	53,373	18.5%
Gross profit	11,068	11,255	(1.7)%	11,072	(1.6)%
Indirect expenses	6,933	6,894	0.6%	6,934	0.6%
Total North America Loss Adjusting Operating Earnings	$4,135	$4,361	(5.2)%	$4,138	(5.1)%

Gross profit margin	17.2%	20.0%	(2.8)%	17.2%	(2.8)%
Operating margin	6.4%	7.7%	(1.3)%	6.4%	(1.3)%

Revenues before Reimbursements

~~Crawford~~North America Loss Adjusting segment revenues are primarily derived from the global property and casualty insurance company markets in the U.S.~~, U.K., Canada, Australia, Europe~~ and ~~Rest of World.~~Canada. Revenues before reimbursements by major region, based on actual exchange rates and using a constant exchange rate, for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 were as follows:

Three Months Ended

Based on actual exchange rates

Based on exchange rates for the three
months ended March 31, 2020

(in thousands, except percentages)

March 31,
2021

March 31,
2020

Variance

March 31,
2021

Variance

U.S.

$
34,985

$
30,478

14.8
%

$
34,985

14.8
%
U.K.

24,898

26,192

(4.9
)%

24,178

(7.7
)%
Australia

17,094

14,793

15.6
%

15,600

5.5
%
Canada

13,606

15,645

(13.0
)%

12,850

(17.9
)%
Europe

12,591

12,080

4.2
%

11,793

(2.4
)%
Rest of World

9,363

7,916

18.3
%

9,468

19.6
%
Total Crawford Loss Adjusting Revenues before Reimbursements

$
112,537

$
107,104

5.1
%

$
108,874

1.7
%


	Three Months Ended
	Based on actual exchange rates							Based on exchange rates for March 31, 2021
(in thousands, except percentages)	March 31, 2022		March 31, 2021		Variance			March 31, 2022		Variance
U.S.	$	40,178	$	34,986		14.8	%	$	40,178		14.8	%
Canada		24,260		21,312		13.8	%		24,267		13.9	%
Total North America Loss Adjusting Revenues before Reimbursements	$	64,438	$	56,298		14.5	%	$	64,445		14.5	%

Revenues before reimbursements from our ~~Crawford~~North America Loss Adjusting segment totaled ~~$112.5~~$64.4 million in the three months ended March 31, ~~2021,~~2022, compared with ~~$107.1~~$56.3 million in the ~~2020~~2021 period. This increase was due to an increase in ~~weather related cases~~case volumes from both new and existing clients. The change in ~~the U.S. and Australia. Changes in foreign~~ exchange rates ~~resulted in an increase of~~had a minimal impact on our ~~Crawford~~North America Loss Adjusting segment revenues by approximately 3.4%, or $3.7 million, for the three months ended March 31, 2021 as compared with the 2020 period. Absent foreign exchange rate fluctuations, Crawford Loss Adjusting segment revenues would have been $108.9 million for the three months ended March 31, 2021.revenues. There was ~~also~~ a ~~$2.1~~$3.6 million ~~net decrease,~~increase, or ~~2.0% reduction~~6.3% increase in ~~Crawford~~North America Loss Adjusting revenues in the quarter as a result of the recent ~~acquisitions and dispositions, consisting primarily of the sale of LWI in June 2020, partially offset by revenues from the acquisition of Crawford Carvallo in Chile in October 2020.~~edjuster, Inc. acquisition. There was an increase in segment unit volume, measured principally by cases received, of ~~2.9%~~12.7% for the three months ended March 31, ~~2021,~~2022, compared with the ~~2020~~2021 period. ~~Changes~~Excluding the impact of cases received from the edjuster Inc. acquisition, changes in product mix and in the rates charged for those services accounted for a ~~0.8%~~0.1% revenue ~~increase~~decrease for the three months ended March 31, ~~2021~~2022 compared with the same period in ~~2020.~~2021.

The increase in revenues in the U.S. for the three months ended March 31, ~~2021~~2022 was due to ~~the increase in weather related cases~~new client growth and a change in the ~~2021 period.~~mix of services provided resulting from an increased proportion of high-frequency, low-severity cases. Based on constant foreign exchange rates, there was a decrease in revenues in the U.K. for 2021 compared with 2020 primarily due to the LWI disposition in June 2020. Revenues in Canada decreased in 2021 due to the continued negative economic impact of COVID-19. There was an increase in revenues in ~~Australia due to an increase~~Canada in weather related cases. There was a decrease in revenues in Europe in 2021 due to a change in the mix of services provided in Norway and Italy. The increase in revenues in Rest of World for the three months ended March 31, 2021,2022, compared with ~~the 2020 period, was~~2021, primarily due to the recent edjuster, Inc. acquisition and the recovery from the negative economic impacts of COVID-19 that were present in ~~Chile in October 2020, partially offset by a decrease in Asia.~~2021.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our ~~Crawford~~North America Loss Adjusting segment, which are included in total Company revenues, were ~~$5.9~~$1.9 million and ~~$6.2~~$2.0 million for the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, respectively. The slight decrease in reimbursed expenses in the 2022 period was due to a ~~reduced~~decreased use of third parties in the ~~2021~~current period.

Case Volume Analysis

~~Crawford~~North America Loss Adjusting segment unit volumes by geographic region, measured by cases received, for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 were as follows:

Three Months Ended

(whole numbers, except percentages)

March 31,
2021

March 31,
2020

Variance

U.S.

35,493

34,445

3.0
%
U.K.

15,835

13,012

21.7
%
Australia

11,997

11,858

1.2
%
Europe

8,539

9,485

(10.0
)%
Rest of World

7,366

6,310

16.7
%
Canada

6,322

7,991

(20.9
)%
Total Crawford Loss Adjusting Cases Received

85,552

83,101

2.9
%


	Three Months Ended
(whole numbers, except percentages)	March 31, 2022		March 31, 2021		Variance
U.S.		35,938		35,422		1.5	%
Canada		41,055		32,878		24.9	%
Total North America Loss Adjusting Cases Received		76,993		68,300		12.7	%

Overall, there was an increase in cases received of ~~2.9%~~12.7% for the three months ended March 31, ~~2021,~~2022, compared with the ~~2020~~2021 period. ~~The~~There was an increase in U.S. case volumes ~~was due to an increase in weather related activity. The U.K. case volumes were higher~~ in the 2021 period due to new client growth and a change in the mix of services provided. The decrease in Canada was due to the impact of COVID-19 and a change in the mix of services provided. There was an increase in cases in Australia due to an increase in weather related activity in the current year. There was a decrease in cases received in Europe in 20212022 first quarter due to a change in the mix of services provided. There was an increase in cases ~~received~~ in ~~Rest of World primarily~~Canada in the 2022 first quarter due to ~~our acquisition in Chile~~recovery from COVID-19 which was present in the ~~2020 fourth quarter.~~

~~As a result~~2021 period. An increase of ~~the economic contraction from the COVID-19 pandemic,~~3,000 cases received, ~~in future quarters could be materially negatively impacted, unless offset by~~or 4.4%, was due to the ~~impact of cases received from new client programs or weather related activity.~~recent edjuster, Inc. acquisition.

Direct Compensation, Fringe Benefits & Non-Employee Labor

The most significant expense in our ~~Crawford~~North America Loss Adjusting segment is the compensation of employees, including related payroll taxes and fringe benefits, and the payments to outsourced service providers that augment the functions performed by our employees. As a percentage of revenues before reimbursements, direct compensation, fringe benefits, and non-employee labor expenses were ~~65.4%~~72.2% for the three months ended March 31, ~~2021~~2022 compared with ~~65.9%~~71.6% for the ~~2020~~2021 period. The total dollar amount of these expenses increased to ~~$73.6~~$46.5 million for the three months ended March 31, ~~2021~~2022 from ~~$70.6~~$40.3 million for the comparable ~~2020~~2021 period. The increase in amounts was due to the increased revenues and ~~change in foreign exchange rates, and~~additional 195 employees from the ~~slight decrease~~recent acquisition. The increase in the percentage of revenues before reimbursements is due to ~~improved employee utilization. There was a~~increased compensation expense, including the variance due to the $0.9 million expense benefit ~~of $0.6 million~~ in the ~~three months ended March 31,~~ 2021 period as a result of ~~CEWS.~~CEWS, compared to no benefit in 2022. There was an average of ~~3,399~~1,952 full-time equivalent employees in this segment in the three months ended March 31, ~~2021~~2022 compared with an average of ~~3,388~~1,734 in the ~~2020~~2021 period.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

~~Crawford~~North America Loss Adjusting expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor were ~~$34.1~~$13.8 million for the three months ended March 31, ~~2021~~2022 compared with ~~$35.9~~$11.7 million for the ~~2020~~2021 period. As a percentage of revenues before reimbursements, expenses other than direct compensation, fringe benefits, and non-employee labor expenses were ~~30.3%~~21.4% for the three months ended March 31, ~~2021~~2022 compared with ~~33.5%~~20.7% for the ~~2020~~2021 period. ~~This decrease~~The increase in the current year amount, as well as the increase in percent of revenues before reimbursements, was due to ~~cost reduction initiatives that resulted~~technology investments, an increase in ~~lower administrative support expenses.~~the allowance for credit losses, and integration costs of the recent acquisition.

~~CRAWFORD TPA SOLUTIONS~~INTERNATIONAL OPERATIONS SEGMENT

~~Our Crawford TPA Solutions~~Operating loss in our International Operations segment ~~which operates under the Broadspire brand globally, reported operating earnings of $4.7~~was a ($3.1) million loss, or ~~4.8%~~(3.4%) of revenues before reimbursements, for the three months ended March 31, ~~2021 as~~2022, compared with ~~$6.3~~an operating loss of ($0.7) million, or ~~6.4%~~(0.8%) of revenues before reimbursements, ~~for~~in 2021. The decrease in operating earnings in the 2022 first quarter ~~of 2020. This decrease~~ was primarily due to lower profitability in certain international operations and an increase in compensation expense.

Excluding centralized indirect support costs, gross profit decreased from $11.4 million, or 13.1% of revenues ~~resulting from the continued negative economic impact~~before reimbursements in 2021, to $10.0 million, or 11.2% of ~~COVID-19 in the U.S. and Canada, partially offset by lower operating and administrative costs. There was a benefit of $0.3 million~~revenues before reimbursements, in the three months ended March 31, ~~2021 as a result of CEWS.~~2022. This decrease was primarily due to lower profitability in certain international operations and an increase in compensation expense.

Excluding centralized indirect support costs, first quarter gross profit decreased from $20.4 million, or 20.8% of revenues before reimbursements, in 2020 to $19.2 million, or 19.5% of revenues before reimbursements, in 2021.

Operating results for our ~~Crawford TPA Solutions~~International Operations segment, including gross profit, ~~are~~for the three months ended March 31, 2022 and 2021 were as ~~shown in the following table:~~

In thousands (except percentages)

Based on actual exchange rates

Three Months Ended March 31,

2021

2020

Variance

Revenues

$
98,245

$
97,997

0.3
%
Direct expenses

79,070

77,634

1.8
%
Gross profit

19,175

20,363

(5.8
)%
Indirect expenses

14,459

14,065

2.8
%
Total Crawford TPA Solutions Operating Earnings

$
4,716

$
6,298

(25.1
)%

Gross profit margin

19.5
%

20.8
%

(1.3
)%
Operating margin

4.8
%

6.4
%

(1.6
)%

follows:


		In thousands (except percentages)
		Based on actual exchange rates			Based on exchange rates for March 31, 2021
Three Months Ended March 31,		2022	2021	Variance	2022	Variance
Revenues		$89,272	$86,467	3.2%	$92,081	6.5%
Direct expenses		79,308	75,092	5.6%	81,747	8.9%
Gross profit		9,964	11,375	(12.4)%	10,334	(9.2)%
Indirect expenses		13,031	12,048	8.2%	13,501	12.1%
Total International Operations Operating Loss		$(3,067)	$(673)	(355.7)%	$(3,167)	(370.6)%
	��
Gross profit margin		11.2%	13.1%	(2.0)%	11.2%	(1.9)%
Operating margin		(3.4)%	(0.8)%	(2.6)%	(3.4)%	(2.6)%

Revenues before Reimbursements

~~Crawford TPA Solutions~~International Operations segment revenues are primarily derived from the global property and casualty ~~and disability~~ insurance ~~and self-insured~~company markets in the ~~U.S., U.K., Canada~~U.K, Europe, Australia, Asia and ~~Europe and Rest of World.~~Latin America. Revenues before reimbursements by major region, based on actual exchange rates and using a constant exchange rate, for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 were as follows:

Three Months Ended

Based on actual exchange rates

Based on exchange rates for the three
months ended March 31, 2020

(in thousands, except percentages)

March 31,
2021

March 31,
2020

Variance

March 31,
2021

Variance

U.S.

$
74,276

$
78,093

(4.9
)%

$
74,276

(4.9
)%
Europe and Rest of World

13,904

9,442

47.3
%

13,041

38.1
%
Canada

5,186

6,449

(19.6
)%

4,899

(24.0
)%
U.K.

4,879

4,013

21.6
%

4,736

18.0
%
Total Crawford TPA Solutions Revenues before Reimbursements

$
98,245

$
97,997

0.3
%

$
96,952

(1.1
)%


	Three Months Ended
	Based on actual exchange rates							Based on exchange rates for March 31, 2021
(in thousands, except percentages)	March 31, 2022		March 31, 2021		Variance			March 31, 2022		Variance
UK	$	34,050	$	32,134		6.0	%	$	34,030		5.9	%
Europe		23,667		21,744		8.8	%		24,821		14.2	%
Australia		18,717		19,781		(5.4	)%		19,458		(1.6	)%
Asia		5,659		5,119		10.5	%		5,880		14.9	%
Latin America		7,179		7,689		(6.6	)%		7,892		2.6	%
Total International Operations Revenues before Reimbursements	$	89,272	$	86,467		3.2	%	$	92,081		6.5	%

Revenues before reimbursements from our ~~Crawford TPA Solutions~~International Operations segment totaled ~~$98.2~~$89.3 million in the three months ended March 31, ~~2021~~2022, compared with ~~$98.0~~$86.5 million in the ~~2020~~2021 period. This ~~slight~~ increase was ~~primarily~~ due to increases in the U.K., Europe, and Asia. The change in ~~foreign~~ exchange rates ~~which resulted in an increase of~~decreased our ~~Crawford TPA Solutions~~International Operations segment revenues by approximately ~~1.4%~~3.3%, or ~~$1.3~~$2.8 million, as compared with the 2020 period. Based on constant foreign exchange rates, there was a decrease in revenues in the U.S. and Canada due to the impact of COVID-19 and a decline in Medical Management revenues, partially offset by a $4.2 million increase in revenues due to recent acquisitions in Chile and Australia, or 4.3% of TPA Solutions revenues before reimbursements. Revenues were negatively impacted by a decrease in unit volumes, measured principally by cases received, of 9.3% for the three months ended March 31, ~~2021~~2022 as compared with the ~~same period~~2021 period. Absent foreign exchange rate fluctuations, International Operations segment revenues would have been $92.1 million for the three months ended March 31, 2022. There was a $1.0 million increase, or 1.2% increase in International Operations revenues in the quarter as a result of ~~2020.~~the recent BosBoon acquisition. There was an increase in segment unit volume, measured principally by cases received, of 30.9% for the three months ended March 31, 2022, compared with the 2021 period. 9.9% of this increase was due to an increase of 10,400 high-frequency, low-severity cases received in Latin America for which only minimal revenues are recognized. Excluding these Latin American cases, there was an increase in segment unit volume of 22,000, or 21.0% in International Operations cases received. Changes in product mix and in the rates charged for those services accounted for ~~a 3.9%~~15.7% revenue ~~increase for the 2021 first quarter compared with the 2020 period.~~

~~The~~ decrease ~~in revenues in the U.S.~~ for the three months ended March 31, 2022 compared with the same period in 2021, ~~was~~ due to ~~a decrease~~an increase in ~~case volumes as a result of COVID-19 economic conditions~~high-frequency, low severity cases in Europe and ~~a reduction of Medical Management utilization.~~ Asia.

Based on constant foreign exchange rates, ~~there~~the increase in revenues in the U.K. for the three months ended March 31, 2022 was due to an increase in case volumes from both new and existing clients. There was an increase in revenues in ~~the U.K.~~Europe in 2022, compared with 2021, due to ~~client~~an increase in high-frequency, low-severity case volume increases in ~~our legal services service line. Revenues~~Scandinavia, and the recent acquisition. There was a decrease in ~~Canada decreased~~revenues in ~~the current year primarily~~Australia due to a ~~decrease~~reduction in weather related case ~~volumes as a result of COVID-19 economic conditions and the loss of a client. Revenues increased~~activity. There was an increase in ~~Europe and Rest of World~~revenues in Asia in 2022, compared with 2021, ~~primarily~~ due to ~~recent acquisitions~~an increase in ~~Chile~~high-frequency, low-severity weather related case activity in the Philippines and ~~Australia which strengthened our legal~~Malaysia. There was an increase in revenues in Latin America in 2022 due to an increase in high-frequency, low-severity cases and a change in the mix of services ~~offerings in those countries.~~provided.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our ~~Crawford TPA Solutions~~International Operations segment, which are included in total Company revenues, were ~~$2.6~~$6.0 million for each of the three months ended March 31, 2022 and 2021. Although there was an increase in revenues, there was no similar increase in reimbursed expenses due to a change in the mix of claims handled in 2022.

Case Volume Analysis

International Operations segment unit volumes by geographic region, measured by cases received, for the three months ended March 31, 2022 and 2021 were as follows:


	Three Months Ended
(whole numbers, except percentages)	March 31, 2022		March 31, 2021		Variance
UK		38,705		33,231		16.5	%
Europe		56,923		47,499		19.8	%
Australia		14,438		14,299		1.0	%
Asia		7,521		3,904		92.6	%
Latin America		19,503		5,771		237.9	%
Total International Operations Cases Received		137,090		104,704		30.9	%

Overall, there was an increase in cases received of 30.9% for the three months ended March 31, 2022, compared with the 2021 period. 9.9% of this increase was due to an increase of 10,400 high-frequency, low-severity cases received in Latin America for which only minimal revenues are recognized. Excluding these Latin American cases, there was an increase in segment unit volume of 22,000, or 21.0% in International Operations cases received. There was an increase in case volumes in the U.K. due to increases from both new and existing clients. There was an increase in cases received in Europe in 2022, compared with 2021, due to an increase in high-frequency, low-severity cases in Scandinavia. There was a slight increase in case volumes in Australia. There was an increase in cases received in Asia in 2022, compared with 2021, due to an increase in high-frequency, low-severity weather-related activity in the Philippines and Malaysia. The increase in cases received in Latin America in 2022 is due to an increase in high-frequency, low-severity cases referenced above.

Direct Compensation, Fringe Benefits & Non-Employee Labor

The most significant expense in our International Operations segment is the compensation of employees, including related payroll taxes and fringe benefits, and the payments to outsourced service providers that augment the functions performed by our employees. As a percentage of revenues before reimbursements, direct compensation, fringe benefits, and non-employee labor expenses were 70.6% for the three months ended March 31, 2022 compared with 69.8% for the 2021 period. The total dollar amount of these expenses increased to $63.0 million for the three months ended March 31, 2022 from $60.4 million for the comparable 2021 period. The increase in amounts was due to the increased revenues and an increase in employees, including 25 from the recent acquisition. The increase in the percentage of revenues before reimbursements is because compensation expense increased higher than the revenues in certain international operations, and higher compensation expense in our legal services business. There was an average of 3,608 full-time equivalent employees in this segment in the three months ended March 31, 2022 compared with ~~$2.2~~an average of 3,453 in the 2021 period.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

International Operations expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor were $29.3 million for the three months ended March 31, 2022 compared with $26.8 million for the 2021 period. As a percentage of revenues before reimbursements, expenses other than direct compensation, fringe benefits, and non-employee labor expenses were 32.9% for the three months ended March 31, 2022 compared with 31.0% for the 2021 period. The increase in the current year and the increase in expenses as a percent of revenues before reimbursements were due to technology investments and an increase in administrative support costs.

BROADSPIRE SEGMENT

Our Broadspire segment reported operating earnings of $6.4 million, or 8.4% of revenues before reimbursements, for the three months ended March 31, 2022 as compared with $6.7 million, or 9.1% of revenues before reimbursements, for the first quarter of 2021. This decrease was due to an increase in operating and administrative costs which were higher than the increase in revenues.

Excluding centralized indirect support costs, first quarter gross profit decreased from $16.5 million, or 22.2% of revenues before reimbursements, in 2021 to $16.4 million, or 21.5% of revenues before reimbursements in 2022, due to the increase in expenses, primarily from an increase in full time equivalent employees, being higher than the increase in revenues.

Operating results for our Broadspire segment, including gross profit, for the three months ended March 31, 2022 and 2021 were as follows:


	In thousands (except percentages)
	Based on actual exchange rates
Three Months Ended March 31,	2022			2021			Variance
Revenues	$	76,454		$	74,276			2.9	%
Direct expenses		60,038			57,757			3.9	%
Gross profit		16,416			16,519			(0.6	)%
Indirect expenses		9,982			9,785			2.0	%
Total Broadspire Operating Earnings	$	6,434		$	6,734			(4.5	)%

Gross profit margin		21.5	%		22.2	%		(0.7	)%
Operating margin		8.4	%		9.1	%		(0.7	)%

Revenues before Reimbursements

Broadspire revenues are derived from the global casualty and disability insurance and self-insured markets in the U.S. Revenues before reimbursements by service line for the three months ended March 31, 2022 and 2021 were as follows:


	Three Months Ended
	Based on actual exchange rates
(in thousands, except percentages)	March 31, 2022		March 31, 2021		Variance
Claims Management	$	39,551	$	38,151		3.7	%
Medical Management		36,903		36,125		2.2	%
Total Broadspire Revenues before Reimbursements	$	76,454	$	74,276		2.9	%

Revenues before reimbursements from our Broadspire segment totaled $76.5 million in the three months ended March 31, 2022 compared with $74.3 million in the 2021 period. This increase was primarily due to an increase in new client growth across both service lines, and general recovery from pandemic-impacted activity in 2021. Revenues were positively impacted by an increase in unit volumes, measured principally by cases received, of 11.0% for the three months ended March 31, 2022 compared with the same period of 2021. Changes in product mix and in the rates charged for those services accounted for an 8.1% revenue decrease for the 2022 first quarter compared with the 2021 period, due to an increase in Disability and A&H claims which have a lower average fee per claim.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our Broadspire segment were $0.7 million for the three months ended March 31, 2022, compared with $0.4 million in the comparable ~~2020~~2021 period. The increase in reimbursed expenses in the ~~2021~~2022 period was due to anthe increased ~~use of third parties~~revenues and employee travel related to servicing cases from ~~the recent acquisitions.~~clients.

Case Volume Analysis

~~Crawford TPA Solutions~~Broadspire unit volumes by ~~geographic region,~~service line, as measured by cases received, for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 were as follows:

Three Months Ended

(whole numbers, except percentages)

March 31,
2021

March 31,
2020

Variance

U.S.

125,176

126,673

(1.2
)%
Europe and Rest of World

39,725

48,953

(18.9
)%
U.K.

13,744

12,736

7.9
%
Canada

9,629

19,124

(49.6
)%
Total Crawford TPA Solutions Cases Received

188,274

207,486

(9.3
)%


	Three Months Ended
(whole numbers, except percentages)	March 31, 2022		March 31, 2021		Variance
Claims Management		100,892		91,998		9.7	%
Medical Management		38,028		33,178		14.6	%
Total Broadspire Cases Received		138,920		125,176		11.0	%

Overall case volumes were ~~9.3% lower~~11.0% higher for the three months ended March 31, 2021, compared with 2020, due to decreases in Canada and Europe. The decreases in the U.S. and Canada were primarily due to the continued negative impact from COVID-19 economic conditions. The decrease in cases received in Europe and Rest of World was due to a decrease in high-frequency, low-complexity cases received in Germany, partially offset by an increase in cases from recent acquisitions. The increase in cases in the U.K. was2022 due to an increase in ~~liability cases.~~

~~Crawford TPA Solutions~~new clients, an increase in Medical Management referrals, and an increase in Disability and A&H cases volumes. In addition, the 2021 period was negatively impacted by the pandemic in the prior year. Broadspire unit volumes ~~particularly in the U.S.,~~ are sensitive to overall employment levels and workplace reported injuries. As a result of the increased level of unemployment in the U.S. due to the economic contraction from the COVID-19 pandemic, as well as economic contraction globally which could impact other geographic regions, future case referrals could be materially negatively impacted unless offset by new client programs.

Direct Compensation, Fringe Benefits & Non-Employee Labor

The most significant expense in our ~~Crawford TPA Solutions~~Broadspire segment is the compensation of employees, including related payroll taxes and fringe benefits, and the payments to outsourced service providers that augment the functions performed by our employees. For the three months ended March 31, ~~2021,~~2022, direct compensation, fringe benefits, and non-employee labor, as a percent of the related revenues before reimbursements, increased from 61.5% in 2021 to 62.7% in ~~2020 to 64.1% in 2021.~~2022. The total dollar amount of these expenses increased to ~~$63.0~~$47.9 million for the three months ended March 31, ~~2021~~2022 from ~~$61.4~~$45.7 million for the comparable ~~2020~~2021 period. The increase in the ~~amount~~amounts was due to the increased revenues and an increase in average full-time equivalent ~~employees and the recent acquisitions.~~employees. The increase in expense as a percent of revenues before reimbursements is due to ~~the lower revenues~~an increase in ~~2021. There was a benefit of $0.3 million in the three months ended March 31, 2021 as a result of CEWS.~~compensation. Average full-time equivalent employees in this segment totaled ~~3,494~~2,421 in the first three months ended March 31, ~~2021,~~2022, compared with ~~3,224~~2,215 in the comparable ~~2020 period, increasing primarily due to recent acquisitions.~~2021 period.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

~~Crawford TPA Solutions~~Broadspire segment expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor as a percent of revenues before reimbursements were ~~31.1%~~28.9% for the three months ended March 31, ~~2021,~~2022, compared with ~~30.9%~~29.4% in the comparable ~~2020~~2021 period. The amount of these expenses increased slightly from ~~$30.3 million for the three months ended March 31, 2020 to $30.6 million in 2021. The slight increase in expenses as a percent of revenues in the first quarter was due to lower revenues.~~

~~CRAWFORD PLATFORM SOLUTIONS SEGMENT~~

~~Our Crawford Platform Solutions segment reported operating earnings of $4.6~~$21.9 million for the three months ended March 31, 2021 ~~increasing over~~to $22.1 million in 2022. The increase in the overall expense was due to higher revenues and higher administrative costs, although there was a slight decrease in the percent of revenues before reimbursements.

PLATFORM SOLUTIONS SEGMENT

Our Platform Solutions segment reported operating earnings of ~~$3.1~~$8.0 million ~~in the comparable 2020 period. The related segment operating margin increased from 9.7%~~ for the three months ended March 31, ~~2020, to 10.9%~~2022, increasing over operating earnings of $4.0 million in the comparable 2021 period. ~~This~~The segment operating margin increased from 11.1% for the three months ended March 31, 2021, to 16.5% in the comparable 2022 period. The increase in operating earnings was ~~primarily~~ due to an increase in revenues in our Networks service line ~~as a result of an increase in weather related case activity and~~resulting from new client growth, inand due to the ~~U.S., and also an increase in revenues in our Contractor Connection service line. There was an immaterial benefit in the three months ended March 31, 2021 as a result of CEWS.~~recent Praxis Consulting acquisition.

Excluding indirect support costs, gross profit in the first quarter increased from ~~$7.4~~$7.9 million, or ~~22.8%~~21.8% of revenues before reimbursements in ~~2020~~2021, to ~~$9.8~~$12.5 million, or ~~23.0%~~25.6% of revenues before reimbursements, in ~~2021.~~2022. This increase was due to an increase in revenues in our Networks service line and the recent acquisition.

Operating results for our ~~Crawford~~ Platform Solutions segment, including gross profit, ~~are~~for the three months ended March 31, 2022 and 2021 were as ~~shown in the following table:~~follows:

In thousands (except percentages)

Based on actual exchange rates

Three Months Ended March 31,

2021

2020

Variance

Revenues

$
42,399

$
32,430

30.7
%
Direct expenses

32,642

25,040

30.4
%
Gross profit

9,757

7,390

32.0
%
Indirect expenses

5,156

4,251

21.3
%
Total Crawford Platform Solutions Operating Earnings

$
4,601

$
3,139

46.6
%

Gross profit margin

23.0
%

22.8
%

0.2
%
Operating margin

10.9
%

9.7
%

1.2
%


	In thousands (except percentages)
	Based on actual exchange rates
Three Months Ended March 31,	2022			2021			Variance
Revenues	$	48,861		$	36,140			35.2	%
Direct expenses		36,330			28,268			28.5	%
Gross profit		12,531			7,872			59.2	%
Indirect expenses		4,493			3,854			16.6	%
Total Platform Solutions Operating Earnings	$	8,038		$	4,018			100.0	%

Gross profit margin		25.6	%		21.8	%		3.9	%
Operating margin		16.5	%		11.1	%		5.3	%

Revenues before Reimbursements

~~Crawford~~ Platform Solutions segment revenues are primarily derived from the ~~global~~ property and casualty insurance company markets in the U.S.~~, U.K., Canada, and Rest of World.~~ Revenues before reimbursements by ~~major region, based on actual exchange rates, using a constant exchange rate~~service line for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 were as follows:

Three Months Ended

Based on actual exchange rates

Based on exchange rates for the three
months ended March 31, 2020

(in thousands, except percentages)

March 31,
2021

March 31,
2020

Variance

March 31,
2021

Variance

U.S.

$
36,141

$
25,875

39.7
%

$
36,141

39.7
%
U.K.

2,446

2,178

12.3
%

2,384

9.5
%
Canada

2,442

3,126

(21.9
)%

2,307

(26.2
)%
Rest of World

1,370

1,251

9.5
%

1,257

0.5
%
Total Crawford Platform Solutions Revenues before Reimbursements

$
42,399

$
32,430

30.7
%

$
42,089

29.8
%


	Three Months Ended
	Based on actual exchange rates
(in thousands, except percentages)	March 31, 2022		March 31, 2021		Variance
Contractor Connection	$	15,263	$	16,517		(7.6	)%
Networks		27,526		19,623		40.3	%
Subrogation		6,072		—	nm
Total Platform Solutions Revenues before Reimbursements	$	48,861	$	36,140		35.2	%

Revenues before reimbursements from our ~~Crawford~~ Platform Solutions segment totaled ~~$42.4~~$48.9 million in the three months ended March 31, ~~2021,~~2022, compared with ~~$32.4~~$36.1 million in the ~~2020~~2021 period. This increase was primarily due to an increase in ~~weather related~~ case volumes in our Networks service line due to new client growth, and a $6.1 million increase, or 16.8% increase in Platform Solutions revenues, as a result of the ~~U.S. and~~recent acquisition.

There was an increase in ~~new client growth. Changes in foreign exchange rates resulted in a slight increase~~segment unit volume, measured principally by cases received, of ~~our Crawford Platform Solutions segment revenues by approximately 0.9%, or $0.3 million,~~20.1% for the three months ended March 31, 2021, as compared with 2020. Absent foreign exchange fluctuations, Crawford Platform Solutions segment revenues would have been $42.1 million for the three months ended March 31, 2021. Overall case volumes were 19.4% higher for the three months ended March 31, 2021,2022, compared with the same period of 2020. 8.7% of the increase was due to an increase of 8,400 high-frequency, low-severity cases received in our WeGoLook service line. Excluding these WeGoLook cases, there was an increase in segment unit volume of 10,400, or 10.7%, in Crawford Platform Solutions cases received in 2021. Revenues in our U.S. Crawford Networks segment include revenues where we provide staff augmentation for our clients, which resulted in $7.6 million of revenues in the 2021 ~~quarter, or a 23.3% increase in Crawford Platform Solutions revenue. The revenues from these clients do not typically result in cases received.~~period. Changes in product mix and in the rates charged for those services accounted for a ~~4.2%~~12.1% revenue ~~decrease~~increase for the three months ended March 31, ~~2021~~2022, compared with the same period in ~~2020, due to the increase in high-frequency, low severity revenues.~~2021.

The increase in revenues ~~in the U.S.~~ for the three months ended March 31, ~~2021~~2022 was due to an increase in ~~weather related case activity. On a constant currency basis,~~our Networks service line, and revenues from recent acquisitions. Excluding Subrogation, there was ~~a revenue increase in the U.K. in 2021 due to~~ an increase in ~~our~~cases of 6.3% in the 2022 first quarter. This increase was primarily due to increased case volumes from WeGoLook, which had an increase of 10,750 high-frequency, low-severity cases, or 21.9% increase in Networks cases, partially offset by a decrease in Contractor Connection ~~service line. Revenues in Canada decreased~~due to the absence of weather related cases that were present in the 2021 period compared with 2020 due to the impact of COVID-19, partially offset by new client growth. There was a slight increase in revenues in Rest of World due to an increase in weather related cases in Australia.first quarter.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our Crawford Platform Solutions segment were ~~$0.5~~$0.6 million for the three months ended March 31, ~~2021~~2022 compared with ~~$0.1~~$0.9 million in the comparable ~~2020~~2021 period. ~~This increase~~The decrease was due to a decreased use of third parties in the ~~increase in revenues in 2021.~~2022 period.

Case Volume Analysis

~~Crawford~~ Platform Solutions unit volumes by ~~geographic region,~~service line, as measured by cases received, for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 were as follows:

Three Months Ended

(whole numbers, except percentages)

March 31,
2021

March 31,
2020

Variance

U.S.

91,518

78,485

16.6
%
Canada

16,948

11,578

46.4
%
Rest of World

3,846

4,792

(19.7
)%
U.K.

3,652

2,233

63.5
%
Total Crawford Platform Solutions Cases Received

115,964

97,088

19.4
%


	Three Months Ended
(whole numbers, except percentages)	March 31, 2022		March 31, 2021		Variance
Contractor Connection		38,391		42,594		(9.9	)%
Networks		58,948		49,018		20.3	%
Subrogation		12,653		—	nm
Total Platform Solutions Cases Received		109,992		91,612		20.1	%

Overall case volumes were ~~19.4%~~20.1% higher in the three months ended March 31, ~~2021~~2022 compared with 2020 due to increases in the U.S., Canada and U.K. 8.7% of the increase was due to an increase of 8,400 high-frequency, low-severity cases received in our WeGoLook service line. Excluding these WeGoLook cases, there was an increase in segment unit volume of 10,400, or 10.7%, in Crawford Platform Solutions cases received in 2021. The increase in U.S. case volumes in the three months ended March 31, 2021 was primarily due to an increase in weather related case activity. A portion of the increase in revenues in the U.S. is the result of new client growth, however the revenues generated for these clients consist of us providing dedicated employees which is not measured by cases, and accordingly there is no increase in cases received to match the increase in revenues. The U.K. case volumes were higher in the three months ended March 31, 2021 due to an increase in ~~assignments to~~ our ~~Contractor Connection~~Networks service line and the recent acquisition in our Subrogation service line. ~~There was an~~Excluding acquisition-related subrogation cases, the increase in cases received was 6.3%. The decrease in ~~Canada late~~cases in the ~~first quarter from a new client~~Contractor Connection service line was due to the absence of weather related cases that ~~should be reflected as revenue in future periods. Cases received in Rest of World was lower~~were present in the ~~three months ended March 31,~~ 2021 ~~due to a decrease in Europe.~~first quarter.

As a result of the economic contraction from the COVID-19 pandemic, cases received in future quarters could be materially negatively impacted, unless offset by the impact of cases received from new client programs or weather related activity.

Direct Compensation, Fringe Benefits & Non-Employee Labor

~~Crawford~~ Platform Solutions direct compensation, fringe benefits, and non-employee labor expenses as a percent of revenues before reimbursements were ~~64.6%~~65.2% in the ~~2021~~2022 quarter compared with ~~62.9%~~64.4% in the ~~2020~~2021 quarter. The dollar amount of these expenses was ~~$27.4~~$31.9 million for the ~~2021~~2022 quarter and ~~$20.4~~$23.3 million for the comparable ~~2020~~2021 period. The increase in costs was due to the higher revenues in the current year and increased ~~compensation expense~~employees to support client growth. The increase in the percentage of revenues before reimbursements in the current year was due to the change in product mix and higher compensation expense to support the new client growth. There was an average of ~~1,054~~1,203 full-time equivalent employees in ~~Crawford~~the Platform Solutions segment in the ~~2021~~2022 three month period, compared with an average of ~~998~~796 for the comparable ~~2020 three month period.~~2021 period, including 100 from the Praxis Consulting acquisition.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor were ~~24.6%~~18.4% of ~~Crawford~~ Platform Solutions revenues before reimbursements for the three months ended March 31, ~~2021~~2022 compared with ~~27.4%~~24.5% for the comparable period in ~~2020.~~2021. The dollar amount of these expenses increased slightly to ~~$10.4~~$9.0 million in the ~~2021~~2022 first quarter as compared with $8.9 million in the ~~2020~~2021 period. ~~The increase in the amount in 2021 was due to the higher revenues and the change in foreign exchange rates.~~ The decrease in the expense as a percent of revenues before reimbursements in ~~2021~~2022 is due to the ~~higher~~increased revenues, a reduction in the allowance for credit losses, and ~~a decrease~~the absence of startup expenses that were present in ~~travel and entertainment expense and other administrative support costs.~~2021.

EXPENSES AND CREDITS EXCLUDED FROM SEGMENT OPERATING EARNINGS

Income Taxes

Our consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from our various domestic and international operations, which are subject to income taxes at different rates, our ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. We estimate that our effective income tax rate for ~~2021~~2022 will be approximately ~~29%~~30% to ~~31%~~32% after considering known discrete items as of March 31, ~~2021.~~2022.

The provision for income taxes on consolidated income before income tax totaled ~~a provision of $2.5~~$2.4 million and ~~a benefit of $(8.5)~~$2.5 million for the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, respectively. The overall effective tax rate ~~decreased~~increased to ~~29.1%~~32.0% for the three months ended March 31, ~~2021~~2022 compared with ~~39.2%~~29.1% for the ~~2020~~2021 period primarily due to ~~the impact of goodwill impairment~~losses in ~~the prior year period.~~certain international operations.

Net Corporate Interest Expense

Net corporate interest expense consists of interest expense that we incur on our short- and long-term borrowings, partially offset by any interest income we earn on available cash balances and short-term investments. These amounts vary based on interest rates,

borrowings outstanding and the amounts of invested cash. Corporate interest expense totaled ~~$1.6~~$1.5 million and ~~$2.3~~$1.6 million for the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, respectively. Interest income was below $0.1 million ~~and $0.1 million~~ for each of the three months ended March 31, ~~2021~~2022 and ~~2020, respectively.~~2021.

Stock Option Expense

Stock option expense, a component of stock-based compensation, is comprised of non-cash expenses related to stock options granted under our various stock option and employee stock purchase plans. Stock option expense is not allocated to our operating segments. Stock option expense totaled ~~$0.1~~$0.2 million and ~~$0.3~~$0.1 million for the three months ended March 31, 2022 and 2021, ~~and 2020,~~ respectively.

Amortization of Customer-Relationship Intangible Assets

Amortization of customer-relationship intangible assets represents the non-cash amortization expense for finite-lived customer-relationship and trade name intangible assets. Amortization expense associated with these intangible assets totaled $1.7 million and $2.8 million for ~~each of~~ the three months ended March 31, 2022 and 2021, ~~and 2020.~~respectively. This decrease is due to the amortization period of a significant intangible asset ended in the fourth quarter of 2021. This amortization expense is included in "Selling, general, and administrative expenses" in our unaudited Condensed Consolidated Statements of Operations.

Unallocated Corporate and Shared Costs, Net

Certain unallocated corporate and shared costs are excluded from the determination of segment operating earnings. For the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, unallocated corporate and shared costs and credits represented costs of our frozen U.S. defined benefit pension plan, expenses for our chief executive officer and our Board of Directors, certain adjustments to our self-insured liabilities, certain unallocated legal costs and professional fees, and certain adjustments and recoveries to our allowances for ~~doubtful accounts receivable.~~estimated credit losses.

Unallocated corporate and shared costs were ~~$1.2~~$2.5 million and ~~$3.1~~$1.4 million for the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, respectively. The ~~decrease for~~increase in the 2022 first quarter was due to ~~a $1.4 million decrease in self-insurance expenses and~~the absence of a $1.0 million ~~credit from the Canada Emergency Wage Subsidy,~~CEWS benefit which was present in 2021, a $1.0 million increase in unallocated payroll tax and benefits expense, and a $0.9 million increase in self-insured and other unallocated costs, partially offset by a ~~$0.5~~$1.8 million ~~increase in incentive compensation.~~

~~Goodwill Impairment~~

There was no goodwill impairment in 2021. We recognized a pretax non-cash goodwill impairment in the 2020 first quarter totaling $17.7 million related to our former Crawford Claims Solutions reporting unit, which is within our Loss Adjusting reportable segment. This expense was partially offset by a $1.7 million credit in noncontrolling interest expense. See Note 9, "Fair Value Measurements"gain on sale of our ~~accompanying consolidated financial statements for further discussion about goodwill impairment.~~Canadian head office building in Kitchener, Ontario.

~~Restructuring Costs~~Contingent Earnout Adjustments

~~There were no restructuring costs in 2021. We recognized pretax restructuring costs totaling $5.7~~Contingent earnout expense represents the fair value adjustment of earnout liabilities arising from recent acquisitions. These expenses totaled $2.1 million in the ~~2020~~2022 first ~~quarter, related primarily~~quarter. The fair value adjustment is based on favorable changes to ~~severance and other termination costs in an effort to consolidate and streamline various functions~~projections of our workforce. The restructuring cost was comprised of $5.1 million severance expense and related payroll taxes, and $0.6 million asset impairment. See Note 12, "Restructuring Costs" of our accompanying consolidated financial statements for further discussion about restructuring costs.acquired entities over the respective earnout periods, which span multiple years.

LIQUIDITY, CAPITAL RESOURCES, AND FINANCIAL CONDITION

At March 31, ~~2021,~~2022, our working capital balance (current assets less current liabilities) was approximately ~~$79.9~~$68.2 million, an increase of ~~$20.7~~$26.1 million from the working capital balance at December 31, ~~2020.~~2021. Our cash and cash equivalents were ~~$42.7~~$49.2 million at March 31, ~~2021,~~2022, compared with ~~$44.7~~$53.2 million at December 31, ~~2020.~~2021.

Cash and cash equivalents as of March 31, ~~2021~~2022 consisted of ~~$17.4~~$22.9 million held in the U.S. and ~~$25.3~~$26.3 million held in our foreign subsidiaries. ~~All of the cash and cash equivalents held by our foreign subsidiaries is available for general corporate purposes.~~ The Company generally does not provide for additional U.S. and foreign income taxes on undistributed earnings of foreign subsidiaries because they are considered to be indefinitely reinvested. During 2020 and 2021, the Company changed its permanent reinvestment assertion on a portion of prior year undistributed earnings for certain foreign operations and accrued deferred taxes attributable to these earnings. The remaining historical earnings and future foreign earnings are expected to remain permanently reinvested and will be used to provide working capital for these operations, fund defined benefit pension plan obligations, repay non-U.S. debt, fund capital improvements, and fund future acquisitions.

However, if at a future date or time funds that remain permanently reinvested are necessary for our operations in the U.S. or we otherwise believe it is in our best interests to repatriate all or a portion of such funds, we may be required to accrue and pay taxes to repatriate these funds. No assurances can be provided as to the amount or timing thereof, the tax consequences related thereto, or the ultimate impact any such action may have on our results of operations or financial condition.

Cash Used in/Provided ~~by/Used in~~by Operating Activities

Cash ~~provided by~~used in operating activities was ~~$1.6~~$15.3 million for the three months ended March 31, ~~2021,~~2022, compared with ~~a use of $8.0~~$1.6 million provided by operating activities in the comparable period of ~~2020.~~2021. The ~~increase~~decrease in cash provided by operating activities was primarily due to ~~higher net income, lower pension contributions~~increased incentive compensation payments of $6.4 million in 2022 compared to 2021, $4.9 million of prior year benefits received related to CEWS and other ~~working capital requirements~~related COVID programs that were not present in ~~2021, including a benefit related to~~2022, and the ~~Canada Emergency Wage Subsidy, compared with the same period~~timing of ~~2020.~~U.S. payroll taxes and other prepaid expenses.

Cash Used in Investing Activities

Cash used in investing activities was ~~$5.7~~$25.9 million for the three months ended March 31, ~~2021,~~2022, compared with ~~$7.5~~$5.7 million used in the first three months of ~~2020.~~2021. The ~~decrease~~increase in use for ~~2021~~2022 was due to $20.9 million deferred payments related to the ~~settlement of certain company-owned life insurance policies and a decrease~~Praxis acquisition. Capital expenditures were $7.6 million in ~~capital expenditures, offset by cash paid for the acquisition of HBA Legal~~2022 compared to $5.0 million in ~~the 2021 period.~~2021.

Cash Provided by Financing Activities

Cash provided by financing activities was ~~$0.6~~$37.6 million for the three months ended March 31, ~~2021,~~2022, compared with ~~$47.2~~$0.6 million for the ~~2020~~2021 period. We paid ~~$3.2~~$3.1 million in dividends in the three months ended March 31, ~~2021~~2022 compared with ~~$3.3~~$3.2 million in the ~~2020~~2021 period. During the first three months of ~~2021,~~2022, there was ~~a decrease~~an increase of ~~$5.4~~$57.8 million of net borrowing from our revolving credit facility, compared with a net increase during the first three months of ~~2020~~2021 of ~~$53.3 million, due the economic uncertainty in the 2020 period.~~$5.4 million. Share repurchases totaled ~~$1.2~~$16.1 million in the ~~2021~~2022 period, compared with ~~$2.7~~$1.2 million for the first three months of ~~2020.~~2021.

Other Matters Concerning Liquidity and Capital Resources

As a component of our credit facility, we maintain a letter of credit facility to satisfy certain contractual obligations. Including ~~$11.5~~$11.3 million of undrawn letters of credit issued under the letter of credit facility, the available balance under our credit facility totaled ~~$317.1~~$200.4 million at March 31, ~~2021.~~2022. Our short-term debt obligations typically peak during the first half of each year due to the annual payment of incentive compensation, contributions to retirement plans, working capital fluctuations, and certain other recurring payments, and generally decline during the balance of the year. ~~However, certain events, such as the COVID-19 pandemic, could impact the level and timing of our short-term debt obligations in the future.~~ The balance of short-term borrowings represents amounts under our credit facility that we expect, but are not required, to repay in the next twelve months. Long- and short-term borrowings outstanding, including current installments and finance leases, totaled ~~$119.2~~$232.6 million as of March 31, ~~2021~~2022 compared with ~~$113.6~~$175.0 million at December 31, ~~2020.~~2021.

Our liquidity is defined as cash on hand and borrowing capacity under our ~~Amended and Restated~~ Credit ~~Agreement~~Facility with ~~Wells Fargo, as amended~~Bank of America (the ~~“Credit Agreement”~~"Credit Facility") based on our trailing twelve month EBITDA, as defined in our Credit ~~Agreement.~~Facility. At March 31, ~~2021,~~2022, we had~~$42.7~~ $49.2 millionof cash on hand and, based on trailing twelve month EBITDA, additional borrowing capacity of ~~$232.6~~$200.4 million, resulting in total liquidity of ~~$275.3~~$249.6 million at March 31, 2021. We have not applied for governmental loans to support the Company’s operations but did take advantage of certain aspects of the CARES Act in 2020, such as the deferral of payroll tax deposits. In addition, there are numerous international legislative responses that we continue to evaluate, such as the Canadian Emergency Wage Subsidy program where we have received a benefit during 2020 and 2021, among other enactments. 2022.

Defined Benefit Pension Funding and Cost

We sponsor a qualified defined benefit pension plan in the U.S. (the "U.S. Qualified Plan"), three defined benefit pension plans in the U.K., and defined benefit pension plans in the Netherlands, Norway, Germany, and the Philippines. Effective December 31, 2002, we froze our U.S. Qualified Plan. Our frozen U.S. Qualified Plan and U.K. plans were underfunded by ~~$51.6~~$17.9 million and overfunded by ~~$36.8~~$30.3 million, respectively, at December 31, ~~2020,~~2021, based on accumulated benefit obligations of ~~$448.6~~$403.3 million and ~~$267.0~~$281.8 million for the U.S. Qualified Plan and the U.K. plans, respectively.

For the both three months ended March 31, 2022 and 2021, the Company made no contributions to its U.S. defined benefit pension plan and $0.2 million to its U.K defined benefit pension plans. ~~During the comparable period in 2020 the Company made $3.0 million incontributions to the U.S. defined benefit pension plan and $0.2 million was contributed to the U.K. defined benefit plans.~~ The Company ~~expects~~does not expect to make ~~$9.0 million~~any additional discretionary contributions to its U.S. defined benefit pension plan ~~in 2021 but does not expect to make any additional contributions to its U.K. plans~~ during the remainder of ~~2021.~~2022. Anticipated funding for the other international plans is not significant.

Dividend Payments

Our Board of Directors makes dividend decisions from time to time based in part on an assessment of current and projected earnings and cash flows. During the three months ended March 31, ~~2021,~~2022, we paid ~~$3.2~~$3.1 million in dividends. Our ability to pay future dividends could be impacted by many factors including the funding requirements of our defined benefit pension plans, repayments of outstanding borrowings, levels of cash expected to be generated by our operating activities, ~~the impact of the COVID-19 pandemic on our business,~~ and covenants and other restrictions contained in any credit facilities or other financing agreements. The covenants in our existing credit facility limit dividend payments to shareholders.

Financial Condition

Other significant changes on our unaudited Condensed Consolidated Balance Sheet as of March 31, ~~2021,~~2022, compared with our unaudited Condensed Consolidated Balance Sheet as of December 31, ~~2020~~2021 were as follows:

•

Unbilled revenues increased $13.0 million excluding foreign currency exchange impacts. This increase was primarily due to an increase in weather related activity in the U.S., U.K. and Australia in our North America Loss Adjusting and International Operations segments.

•

Accounts payable and accrued liabilities decreased $14.9 million excluding foreign exchange impacts. The decrease is primarily due to increased payments for employee incentive compensation and accounts payable.

•

Accrued retirement costs decreased $4.7 million excluding foreign exchange impacts. The decrease is related to the timing of annual payments such as our 401K match program.

•

Unbilled revenues increased $6.6 million excluding foreign currency exchange impacts. This increase was primarily due to an increase in weather related activity in the U.S. and Australia in our Crawford Loss Adjusting and Platform Solutions segments.

•

~~Accounts payable and accrued liabilities decreased $8.0 million excluding foreign exchange impacts. The decrease is primarily due to the timing of employee incentive payments.~~

•

~~Accrued retirement costs decreased $5.5 million excluding foreign exchange impacts. The decrease is related to the timing of annual payments such as our 401K match program.~~

At March 31, ~~2021,~~2022, we were not a party to any off-balance sheet arrangements which we believe could materially impact our operations, financial condition, or cash flows.

As disclosed in our Annual Report on Form 10-K for the year ended December 31, ~~2020,~~2021, we have certain material obligations under operating lease agreements to which we are a party. The Company records operating lease-related assets and liabilities on our unaudited Condensed Consolidated Balance Sheets.

We also maintain funds in various trust accounts to administer claims for certain clients. These funds are not available for our general operating activities and, as such, have not been recorded in the accompanying unaudited Condensed Consolidated Balance Sheets. We have concluded that we do not have a material off-balance sheet risk related to these funds.

APPLICATION OF CRITICAL ACCOUNTING POLICIES AND ESTIMATES

Except as set forth below, there have been no material changes to our critical accounting policies and estimates from those disclosed in our Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021.

New Accounting Standards Adopted

Additional information related to adoption of accounting standards is provided in Note 2 to the accompanying unaudited condensed consolidated financial statements contained in this Quarterly Report on Form 10-Q.

Pending Adoption of New Accounting Standards

Additional information related to pending adoption of recently issued accounting standards is provided in Note 2 to the accompanying unaudited condensed consolidated financial statements contained in this Quarterly Report on Form 10-Q.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

For a discussion of quantitative and qualitative disclosures about the Company's market risk, see Item 7A, "Quantitative and Qualitative Disclosures About Market Risk," of our Annual Report on Form 10-K for the year ended December 31, ~~2020.~~2021. Our exposures to market risk have not changed materially since December 31, ~~2020.~~2021.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission's rules and forms, and that such information is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Management necessarily applies its judgment in assessing the costs and benefits of such controls and procedures, which, by their nature, can provide only reasonable assurance regarding management's control objectives. The Company's management, including the Chief Executive Officer and the Chief Financial Officer, does not expect that our disclosure controls and procedures can prevent all possible errors or fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud, if any, within the Company have been detected. There are inherent limitations in all control systems, including the realities that judgments in decision-making can be faulty, and that breakdowns can occur because of simple errors or mistakes. Additionally, controls can be circumvented by the individual acts of one or more persons. The design of any system of controls is based in part upon certain assumptions about the likelihood of future events, and, while our disclosure controls and procedures are designed to be effective under circumstances where they should reasonably be expected to operate effectively, there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Because of the inherent limitations in any control system, misstatements due to possible errors or fraud may occur and not be detected.

As of the end of the period covered by this report, we performed an evaluation, under the supervision and with the participation of management, including the Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures pursuant to Exchange Act Rules 13a-15(b) and 15d-15(b). Based upon the foregoing, the Chief Executive Officer along with the Chief Financial Officer concluded that, as of the end of the period covered by this report, our disclosure controls and procedures were effective at providing reasonable assurance that all information relating to the Company (including its consolidated subsidiaries) required to be disclosed in our Exchange Act reports is recorded, processed, summarized, and reported in a timely manner.

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting that occurred during the period covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II — OTHER INFORMATION

Item 1A. Risk Factors

In addition to the other information set forth in this report, the factors discussed in Part I, "Item 1A. Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, ~~2020~~2021 could materially affect our business, financial condition, or results of operations. The risks described in this report and in our Annual Report on Form 10-K are not the only risks facing our Company. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition, or results of operations.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

The Company's share repurchase authorization, approved on ~~May 9, 2019~~November 4, 2021 by the Company's Board of Directors, provided the Company with the ability to repurchase up to 2,000,000 shares of CRD-A or CRD-B (or a combination of the two) through December 31, ~~2020~~2023 (the ~~"2019~~"2021 Repurchase Authorization"). ~~The~~On February 11, 2022, the Company’s Board of Directors ~~subsequently amended~~added 5,000,000 shares to this ~~authorization to allow for repurchases through December 31, 2021.~~authorization. Under the ~~2019~~2021 Repurchase Authorization, repurchases may be made for cash, in the open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable contractual and regulatory restrictions. Since December 31, ~~2020,~~2021, the Company has purchased ~~148,899~~2,217,958 shares pursuant to the ~~2019~~2021 Repurchase Authorization. As of March 31, ~~2021,~~2022, the Company was authorized to repurchase ~~493,198~~3,195,359 shares under the ~~2019~~2021 Repurchase Authorization.

Period

Total
Number of
Shares
Purchased

Average Price
Paid
Per Share

Total Number of
Shares Purchased
as Part of Publicly
Announced Plans
or Programs

Maximum Number
of Shares That
May be Purchased
Under the Plans or
Programs

Balance as of December 31, 2020

642,097

January 1, 2021 - January 31, 2021

CRD-A

61,170

$
7.82

61,170

CRD-B

38,830

$
7.59

38,830

Totals of January 31, 2021

542,097

February 1, 2021 - February 28, 2021

CRD-A

28,892

$
8.55

28,892

CRD-B

20,007

$
8.48

20,007

Totals of February 28, 2021

493,198

March 1, 2021 - March 31, 2021

CRD-A

—

$
—

—

CRD-B

—

$
—

—

Totals as of March 31, 2021

148,899

148,899

493,198


Period	Total Number of Shares Purchased		Average Price Paid Per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs		Maximum Number of Shares That May be Purchased Under the Plans or Programs
Balance as of December 31, 2021								413,317
January 1, 2022 - January 31, 2022
CRD-A		—	$	—		—
CRD-B		—	$	—		—
Totals of January 31, 2022								413,317
February 1, 2022 - February 28, 2022
CRD-A		—	$	—		—
CRD-B		—	$	—		—
Totals of February 28, 2022								5,413,317
March 1, 2022 - March 31, 2022
CRD-A		1,498,084	$	7.23		1,498,084
CRD-B		719,874	$	7.31		719,874
Totals as of March 31, 2022		2,217,958				2,217,958		3,195,359

Item 6. Exhibits


Exhibit
No.		Description
15		Letter of Ernst & Young LLP
31.1		Certification of principal executive officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2		Certification of principal financial officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1		Certification of principal executive officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.2		Certification of principal financial officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101.INS		Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
101.SCH		Inline XBRL Taxonomy Extension Schema Document
101.CAL		Inline XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF		Inline XBRL Taxonomy Extension Definition Linkbase Document
101.LAB		Inline XBRL Taxonomy Extension Label Linkbase Document
101.PRE		Inline XBRL Taxonomy Extension Presentation Linkbase Document
104		Cover Page Interactive Data File ~~(the cover page XBRL tags are embedded in~~(embedded within the Inline XBRL ~~document and included in Exhibit 101)~~document)

SIGNATURES

~~SIGNATURES~~

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


		Crawford & Company
		(Registrant)

Date:	May ~~5, 2021~~9, 2022	/s/ Rohit Verma
		Rohit Verma
		Chief Executive Officer
		(Principal Executive Officer)

Date:	May ~~5, 2021~~9, 2022	/s/ W. Bruce Swain
		W. Bruce Swain
		Executive Vice President and Chief Financial Officer
		(Principal Financial Officer)


Georgia		58-0506554
~~Georgia~~		~~58-0506554~~
(State or other jurisdiction of incorporation or organization)		(I.R.S. Employer Identification No.)

5335 Triangle Parkway
Peachtree Corners, Georgia		30092
(Address of principal executive offices)		(Zip Code)




Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Class A Common Stock — $1.00 Par Value	CRD-A	New York Stock Exchange ~~Inc.~~
Class B Common Stock — $1.00 Par Value	CRD-B	New York Stock Exchange ~~Inc.~~


		Page
Part I. Financial Information

Item 1.	Financial Statements:	3

	Condensed Consolidated Statements of Operations (unaudited) for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021	3

	Condensed Consolidated Statements of Comprehensive Income (Loss) (unaudited) for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021	4

	Condensed Consolidated Balance Sheets (unaudited) as of March 31, ~~2021~~2022 and December 31, ~~2020~~2021	5

	Condensed Consolidated Statements of Cash Flows (unaudited) for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021	7

	Condensed Consolidated Statements of Shareholders' Investment (unaudited) as of and for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021	8

	Notes to Condensed Consolidated Financial Statements (unaudited)	9

	Report of Independent Registered Public Accounting Firm	2124

Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	2225

Item 3.	Quantitative and Qualitative Disclosures About Market Risk	3641

Item 4.	Controls and Procedures	3742

Part II. Other Information

Item 1A.	Risk Factors	3843

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	3843

Item 6.	Exhibits	3944

Signatures		4045

	Three Months Ended March 31,
(In thousands)	2021		2020
Net Income (Loss)	$	6,034	$	(13,159	)

Other Comprehensive Income (Loss):
Net foreign currency translation gain (loss), net of tax of $0 and $0, respectively		10,624		(3,472	)

Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $686 and $651, respectively		1,952		1,928

Other Comprehensive Income (Loss)		12,576		(1,544	)

Comprehensive Income (Loss)		18,610		(14,703	)

Comprehensive loss attributable to noncontrolling interests and redeemable noncontrolling interests		44		1,759

Comprehensive Income (Loss) Attributable to Shareholders of Crawford & Company	$	18,654	$	(12,944	)


	Three Months Ended March 31,
(In thousands)	2022			2021
Net Income	$	5,156		$	6,034

Other Comprehensive (Loss) Income:
Net foreign currency translation (loss) gain, net of tax of $0 and $0, respectively		(4,952	)		10,624

Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $582 and $686, respectively		1,676			1,952

Other Comprehensive (Loss) Income		(3,276	)		12,576

Comprehensive Income		1,880			18,610

Comprehensive (income) loss attributable to noncontrolling interests		(74	)		44

Comprehensive Income Attributable to Shareholders of Crawford & Company	$	1,806		$	18,654


☒	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934


☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934


Large accelerated filer	☐	Accelerated filer	☑
Non-accelerated filer	☐	Smaller reporting company	☐
~~Large accelerated filer~~	☐	~~Accelerated filer~~	☑
~~Non-accelerated filer~~	☐	~~Smaller reporting company~~	☐
		Emerging growth company	☐


			*				*
(In thousands)	March 31, 2021		December 31, 2020		March 31, 2022		December 31, 2021
ASSETS
Current Assets:
Cash and cash equivalents	$	42,723	$	44,656	$	49,156	$	53,228
Accounts receivable, less allowance for doubtful accounts of $9,106 and $9,464, respectively		126,214		123,060
Accounts receivable, less allowance for expected credit losses of $9,441 and $8,768, respectively						126,388		134,458
Unbilled revenues, at estimated billable amounts		114,383		103,528		130,417		118,722
Income taxes receivable		1,269		1,269		4,936		4,936
Prepaid expenses and other current assets		30,531		29,490		38,613		34,576
Total Current Assets		315,120		302,003		349,510		345,920
Net Property and Equipment		35,201		36,402		32,120		33,721
Other Assets:
Operating lease right-of-use assets, net		109,537		109,315		95,894		99,369
Goodwill		74,242		66,537		114,710		116,526
Intangible assets arising from business acquisitions, net		71,501		71,176		95,187		97,571
Capitalized software costs, net		70,980		71,021		75,958		75,802
Deferred income tax assets		25,208		25,595		20,790		21,266
Other noncurrent assets		70,945		70,935		61,465		62,464
Total Other Assets		422,413		414,579		464,004		472,998
TOTAL ASSETS	$	772,734	$	752,984	$	845,634	$	852,639


				*						*
(In thousands, except par value amounts)	March 31, 2021			December 31, 2020			March 31, 2022			December 31, 2021
LIABILITIES AND SHAREHOLDERS' INVESTMENT
Current Liabilities:
Short-term borrowings	$	3,795		$	1,837		$	32,261		$	10,704
Accounts payable		39,724			41,544			43,141			48,470
Accrued compensation and related costs		74,721			81,848			80,304			96,018
Self-insured risks		10,112			11,390			14,145			13,222
Income taxes payable		6,533			5,822			1,173			1,200
Operating lease liability		32,257			32,745			23,593			25,238
Other accrued liabilities		38,259			40,375			54,772			76,884
Deferred revenues		29,796			27,233			31,872			32,119
Total Current Liabilities		235,197			242,794			281,261			303,855
Noncurrent Liabilities:
Long-term debt and finance leases, less current installments		115,433			111,758			200,304			164,315
Operating lease liability		93,785			93,228			86,662			88,408
Deferred revenues		24,381			24,136			24,187			23,786
Accrued pension liabilities		51,366			53,886			15,359			17,892
Other noncurrent liabilities		50,014			40,254			42,385			42,986
Total Noncurrent Liabilities		334,979			323,262			368,897			337,387
Shareholders' Investment:
Class A common stock, $1.00 par value; 50,000 shares authorized; 30,850 and 30,847 shares issued and outstanding at March 31, 2021 and December 31, 2020, respectively		30,850			30,847
Class B common stock, $1.00 par value; 50,000 shares authorized; 22,451 and 22,510 shares issued and outstanding at March 31, 2021 and December 31, 2020, respectively		22,451			22,510
Class A common stock, $1.00 par value; 50,000 shares authorized; 29,587 and 30,996 shares issued and outstanding at March 31, 2022 and December 31, 2021, respectively								29,587			30,996
Class B common stock, $1.00 par value; 50,000 shares authorized; 20,092 and 20,812 shares issued and outstanding at March 31, 2022 and December 31, 2021, respectively								20,092			20,812
Additional paid-in capital		68,715			67,193			75,800			74,229
Retained earnings		267,070			265,245			254,480			266,369
Accumulated other comprehensive loss		(186,266	)		(198,856	)		(183,731	)		(180,441	)
Shareholders' Investment Attributable to Shareholders of Crawford & Company		202,820			186,939			196,228			211,965
Noncontrolling interests		(262	)		(11	)		(752	)		(568	)
Total Shareholders' Investment		202,558			186,928			195,476			211,397
TOTAL LIABILITIES AND SHAREHOLDERS' INVESTMENT	$	772,734		$	752,984		$	845,634		$	852,639


	Common Stock												Accumulated			Shareholders' Investment Attributable to
2022	Class A Non-Voting			Class B Voting			Additional Paid-In Capital			Retained Earnings			Other Comprehensive Loss			Shareholders of Crawford & Company			Noncontrolling Interests			Total Shareholders' Investment
Balance at January 1, 2022	$	30,996		$	20,812		$	74,229		$	266,369		$	(180,441	)	$	211,965		$	(568	)	$	211,397
Net income		—			—			—			5,096			—			5,096			60			5,156
Other comprehensive (loss) income		—			—			—			—			(3,290	)		(3,290	)		14			(3,276	)
Cash dividends paid (Class A - $0.06 per share, Class B - $0.06 per share)		—			—			—			(3,114	)		—			(3,114	)		—			(3,114	)
Stock-based compensation		—			—			1,660			—			—			1,660			—			1,660
Repurchases of common stock		(1,498	)		(720	)		—			(13,871	)		—			(16,089	)		—			(16,089	)
Shares issued in connection with stock-based compensation plans, net		89			—			(89	)		—			—			—			—			—
Dividends paid to noncontrolling interests		—			—			—			—			—			—			(258	)		(258	)
Balance at March 31, 2022	$	29,587		$	20,092		$	75,800		$	254,480		$	(183,731	)	$	196,228		$	(752	)	$	195,476

	Three Months Ended March 31, 2021						Three Months Ended March 31, 2020
(in thousands)	Claims Management Services		Medical Management Services		Total		Claims Management Services		Medical Management Services		Total
U.S.	$	38,150	$	36,126	$	74,276	$	36,024	$	42,069	$	78,093
U.K.		4,879		0		4,879		4,013		0		4,013
Canada		5,186		0		5,186		6,449		0		6,449
Europe and Rest of World		13,904		0		13,904		9,442		0		9,442
Total Crawford TPA Solutions Revenues before Reimbursements	$	62,119	$	36,126	$	98,245	$	55,928	$	42,069	$	97,997


	Three Months Ended March 31, 2022
(in thousands)	Foreign currency translation adjustments			Retirement liabilities (1)			AOCL attributable to shareholders of Crawford & Company
Beginning balance	$	(21,760	)	$	(158,681	)	$	(180,441	)
Other comprehensive loss before reclassifications		(4,966	)		0			(4,966	)
Amounts reclassified from accumulated other comprehensive income to net income		0			1,676			1,676
Net current period other comprehensive (loss) income		(4,966	)		1,676			(3,290	)
Ending balance	$	(26,726	)	$	(157,005	)	$	(183,731	)


			Fair Value Measurements at March 31, 2021								Fair Value Measurements at March 31, 2022
					Significant Other		Significant						Significant Other		Significant
			Quoted Prices in		Observable		Unobservable				Quoted Prices in		Observable		Unobservable
			Active Markets		Inputs		Inputs				Active Markets		Inputs		Inputs
(in thousands)	Total		(Level 1)		(Level 2)		(Level 3)		Total		(Level 1)		(Level 2)		(Level 3)
Assets:
Money market funds⁽¹⁾	$	10,027	$	10,027	$	—	$	—	$	10,028	$	10,028	$	—	$	—

Liabilities:
Contingent earnout liability ⁽²⁾		8,786		—		—		8,786		14,288		—		—		14,288

	Three months ended March 31, 2021
(in thousands)	Accrued compensation and related costs			Other accrued liabilities			Total
Beginning balance, December 31, 2020	$	3,369		$	590		$	3,959
Additions								—
Adjustments to accruals		(230	)		16			(214	)
Cash payments		(1,288	)		(98	)		(1,386	)
Ending balance, March 31, 2021	$	1,851		$	508		$	2,359


	HBA Group		edjuster Inc.		Praxis Consulting Inc.		BosBoon Expertise Group B.V.
	November 1, 2020		August 23, 2021		October 1, 2021		October 1, 2021
	(In thousands)
Tangible assets
Cash and cash equivalents	$	240	$	1,723	$	0	$	0
Accounts receivable		1,081		1,518		119		469
Unbilled revenues		598		1,531		0		597
Right-of-use lease assets		1,502		418		430		586
Other assets		205		1,520		316		75
Total tangible assets		3,626		6,710		865		1,727
Intangible assets
Customer relationships		1,574		5,346		20,000		1,384
Developed technology		0		2,673		1,500		0
Non-compete agreements		0		157		225		0
Tradenames		0		1,101		2,125		346
Goodwill		5,406		12,799		26,195		1,571
Total intangible assets		6,980		22,076		50,045		3,301
Total assets acquired		10,606		28,786		50,910		5,028

Liabilities assumed
Current liabilities		2,532		2,066		4,133		1,430
Operating lease liabilities		1,502		418		430		586
Tax liabilities		137		2,557		0		378
Total liabilities assumed		4,171		5,041		4,563		2,394

Net assets acquired	$	6,435	$	23,745	$	46,347	$	2,634

Purchase price (cash)	$	4,026	$	20,875	$	21,544	$	2,066
Deferred purchase consideration payable		0		433		20,735		0
Fair value of contingent consideration		2,409		2,437		4,068		568
Fair value of total consideration transferred	$	6,435	$	23,745	$	46,347	$	2,634


	Fair Value		Weighted-Average Amortization Period (Years)
	(In thousands)
Amortizable intangible assets
Customer relationships	$	28,304		14
Developed technology		4,173		9
Non-compete agreements		382		5
Tradenames		3,572		5
Total amortizable intangible assets	$	36,431


	March 31, 2022		December 31, 2021		March 31, 2021		December 31, 2020
	(In thousands)
Cash and cash equivalents	$	49,156	$	53,228	$	42,723	$	44,656
Restricted cash within prepaid expenses and other current assets		711		461		0		0
Total cash, cash equivalents and restricted cash	$	49,867	$	53,689	$	42,723	$	44,656

(in thousands)	Opening Balance Sheet, Adjusted as of March 31, 2021

Assets
Cash and cash equivalents	$	240
Accounts receivable, net		1,081
Unbilled revenue, at estimated billable amounts		598
Other current assets		87
Operating lease right-of-use assets, net		1,502
Property and equipment, net		118
Customer relationships		1,574
Goodwill		5,645
Total Assets		10,845

Liabilities
Accounts payable		501
Accrued expenses		1,116
Deferred revenue		659
Tax liabilities		472
Operating lease liability		1,502
Other liabilities		256
Total Liabilities		4,506
Net Assets Acquired	$	6,339

	Three Months Ended							Three Months Ended
								Based on exchange rates for the three months ended March 31, 2020
(in thousands, except percentages)	March 31, 2021		March 31, 2020		Variance			March 31, 2021		% Variance
Revenues:
Crawford Loss Adjusting	$	112,537	$	107,104		5.1	%	$	108,874		1.7	%
Crawford TPA Solutions		98,245		97,997		0.3	%		96,952		(1.1	)%
Crawford Platform Solutions		42,399		32,430		30.7	%	��	42,089		29.8	%
Total revenues before reimbursements		253,181		237,531		6.6	%		247,915		4.4	%
Reimbursements		8,974		8,515		5.4	%		8,765		2.9	%
Total Revenues	$	262,155	$	246,046		6.5	%	$	256,680		4.3	%