UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q



(Mark One)
þ☑	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the quarterly period ended ~~January~~	July 31, ~~2018~~2019
	OR
¨ ☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the transition period from to

Commission file number 1-06089

H&R Block, Inc.

(Exact name of registrant as specified in its charter)



~~MISSOURI~~Missouri		44-0607856
(State or other jurisdiction of		(I.R.S. Employer
incorporation or organization)		Identification No.)

One H&R Block Way, Kansas City, Missouri64105

(Address of principal executive offices, including zip code)

~~(816)~~ (816) 854-3000

(Registrant's telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:



Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock, without par value	HRB	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yesþ☑ No ¨☐

Indicate by check mark whether the registrant has submitted electronically ~~and posted on its corporate Web site, if any,~~ every Interactive Data File required to be submitted ~~and posted~~ pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit ~~and post~~ such files).

Yesþ☑ No ¨☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one)

Large accelerated filerþ☑ Accelerated filer ¨ ☐ Non-accelerated filer ¨☐ Smaller reporting company ¨☐Emerging growth company ¨☐

~~(Do not check if a smaller reporting company)~~

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes ¨☐No þ☑

The number of shares outstanding of the registrant's Common Stock, without par value, at the close of business on ~~February 28, 2018: 209,202,224~~August 31, 2019: 200,720,054 shares.

Table of Contents

Form 10-Q for the Period Ended ~~January~~July 31, ~~2018~~2019

Table of Contents



	PART I

Item 1.	Consolidated Statements of Operations and Comprehensive Loss
	Three ~~and nine~~ months ended ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018	1

	Consolidated Balance Sheets
	As of ~~January~~July 31, ~~2018, January~~2019, July 31, ~~2017~~2018 and April 30, ~~2017~~2019	2

	Consolidated Statements of Cash Flows
	~~Nine~~Three months ended ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018	3

	Consolidated Statements of Stockholders' Equity
	Three months ended July 31, 2019 and the fiscal year ended April 30, 2019	4

	Notes to Consolidated Financial Statements	46

Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	2627

Item 3.	Quantitative and Qualitative Disclosures About Market Risk	3432

Item 4.	Controls and Procedures	3432

	PART II
Item 1.	Legal Proceedings	3432

Item 1A.	Risk Factors	3433

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	3533

Item 3.	Defaults Upon Senior Securities	3533

Item 4.	Mine Safety Disclosures	3533

Item 5.	Other Information	3533

Item 6.	Exhibits	3533

	Signatures	3635

Table of Contents

PART I FINANCIAL INFORMATION


ITEM 1.	FINANCIAL STATEMENTS


CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS	CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS							(unaudited, in 000s, except per share amounts)						CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS	(unaudited, in 000s, except per share amounts)
		Three months ended January 31,						Nine months ended January 31,
		2018			2017			2018			2017
Three months ended July 31,															2019			2018

REVENUES:
Service revenues		$	388,771		$	361,397		$	641,389		$	592,721			$	132,159		$	126,860
Royalty, product and other revenues		99,655			90,485			125,693			115,678				18,203			18,323
		488,426			451,882			767,082			708,399				150,362			145,183
OPERATING EXPENSES:
Cost of revenues:
Compensation and benefits		181,958			165,015			303,434			275,098
Occupancy and equipment		107,981			104,094			311,752			297,586
Provision for bad debt		29,191			28,348			33,429			29,634
Depreciation and amortization		32,046			29,828			90,391			87,206
Other		65,425			61,492			145,329			136,041
		416,601			388,777			884,335			825,565
Selling, general and administrative:
Marketing and advertising		64,209			84,101			82,875			103,663
Compensation and benefits		66,942			58,408			185,453			174,223
Depreciation and amortization		16,442			15,332			46,487			44,986
Other selling, general and administrative		21,505			30,056			66,378			77,500
		169,098			187,897			381,193			400,372
Costs of revenues															229,392			221,560
Selling, general and administrative															116,136			105,740
Total operating expenses		585,699			576,674			1,265,528			1,225,937				345,528			327,300

Other income (expense), net		1,028			134			3,259			4,948				9,123			4,542
Interest expense on borrowings		(24,560		)	(25,940		)	(67,102		)	(70,026		)		(21,071		)	(21,190		)
Loss from continuing operations before income taxes (benefit)		(120,805		)	(150,598		)	(562,289		)	(582,616		)
Income taxes (benefit)		122,120			(49,386		)	(43,234		)	(216,963		)
Loss from continuing operations before income tax benefit															(207,114		)	(198,765		)
Income tax benefit															(61,390		)	(49,968		)
Net loss from continuing operations		(242,925		)	(101,212		)	(519,055		)	(365,653		)		(145,724		)	(148,797		)
Net loss from discontinued operations, net of tax benefits of $1,422 and $1,919, $6,094 and $5,120		(2,720		)	(3,302		)	(10,723		)	(8,754		)
Net loss from discontinued operations, net of tax benefits of $1,358 and $1,162															(4,523		)	(3,873		)
NET LOSS		$	(245,645	)	$	(104,514	)	$	(529,778	)	$	(374,407	)		$	(150,247	)	$	(152,670	)

BASIC AND DILUTED LOSS PER SHARE:
Continuing operations		$	(1.16	)	$	(0.49	)	$	(2.49	)	$	(1.71	)		$	(0.72	)	$	(0.72	)
Discontinued operations		(0.02		)	(0.01		)	(0.05		)	(0.04		)		(0.02		)	(0.02		)
Consolidated		$	(1.18	)	$	(0.50	)	$	(2.54	)	$	(1.75	)		$	(0.74	)	$	(0.74	)

DIVIDENDS DECLARED PER SHARE		$	0.24		$	0.22		$	0.72		$	0.66			$	0.26		$	0.25

COMPREHENSIVE LOSS:
Net loss		$	(245,645	)	$	(104,514	)	$	(529,778	)	$	(374,407	)		$	(150,247	)	$	(152,670	)
Unrealized gains (losses) on securities, net of taxes
Unrealized holding gains (losses) arising during the period, net of tax benefits of $ - , $ 2 , $ - and $8		—			(3		)	1			(14		)
Unrealized gains on securities, net of taxes															—			3
Change in foreign currency translation adjustments		4,848			1,762			5,924			(4,116		)		(2,320		)	(1,734		)
Other comprehensive income (loss)		4,848			1,759			5,925			(4,130		)
Other comprehensive loss															(2,320		)	(1,731		)
Comprehensive loss		$	(240,797	)	$	(102,755	)	$	(523,853	)	$	(378,537	)		$	(152,567	)	$	(154,401	)

See accompanying notes to consolidated financial statements.



H&R Block, Inc. \| ~~Q3 FY2018~~Q1 FY2020 Form 10-Q	1

Table of Contents


CONSOLIDATED BALANCE SHEETS	(unaudited, in 000s, except share and per share amounts)									(unaudited, in 000s, except share and per share amounts)
As of	January 31, 2018			January 31, 2017			April 30, 2017			July 31, 2019			July 31, 2018			April 30, 2019

ASSETS
Cash and cash equivalents	$	187,366		$	221,172		$	1,011,331		$	607,668		$	979,116		$	1,572,150
Cash and cash equivalents - restricted	83,033			70,166			106,208			157,786			131,376			135,577
Receivables, less allowance for doubtful accounts of $45,215, $47,731 and $55,296	791,618			787,865			162,775
Income taxes receivable	72,775			38,032			—
Receivables, less allowance for doubtful accounts of $66,652, $65,445 and $67,228										76,128			70,576			138,965
Prepaid expenses and other current assets	149,349			85,599			65,725			105,123			101,055			146,667
Total current assets	1,284,141			1,202,834			1,346,039			946,705			1,282,123			1,993,359
Property and equipment, at cost, less accumulated depreciation and amortization of $757,809, $673,594 and $678,161	249,911			282,358			263,827
Property and equipment, at cost, less accumulated depreciation and amortization of $764,891, $768,302 and $745,761										199,679			227,003			212,092
Operating lease right of use asset										486,147			—			—
Intangible assets, net	390,993			434,720			409,364			419,391			354,831			342,493
Goodwill	504,789			483,320			491,207			821,278			507,941			519,937
Deferred tax assets and income taxes receivable	25,305			71,639			83,728			142,416			131,683			141,979
Other noncurrent assets	106,161			102,760			99,943			94,384			101,457			90,085
Total assets	$	2,561,300		$	2,577,631		$	2,694,108		$	3,110,000		$	2,605,038		$	3,299,945
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES:
Accounts payable and accrued expenses	$	163,653		$	239,085		$	217,028		$	122,156		$	145,471		$	249,525
Accrued salaries, wages and payroll taxes	135,626			123,457			183,856			48,166			37,468			196,527
Accrued income taxes and reserves for uncertain tax positions	164,246			7,537			348,199			182,928			178,313			271,973
Current portion of long-term debt	1,015			942			981
Operating lease liabilities										186,355			—			—
Deferred revenue and other current liabilities	201,988			183,616			189,216			193,364			202,744			204,976
Total current liabilities	666,528			554,637			939,280			732,969			563,996			923,001
Long-term debt and line of credit borrowings	2,284,231			2,592,622			1,493,017
Long-term debt										1,493,289			1,495,006			1,492,629
Deferred tax liabilities and reserves for uncertain tax positions	201,384			109,557			159,085			199,714			231,292			197,906
Operating lease liabilities										292,818			—			—
Deferred revenue and other noncurrent liabilities	107,226			121,631			163,609			100,406			122,735			144,882
Total liabilities	3,259,369			3,378,447			2,754,991			2,819,196			2,413,029			2,758,418
COMMITMENTS AND CONTINGENCIES
STOCKHOLDERS' EQUITY:
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, shares issued of 246,198,878	2,462			2,462			2,462
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, shares issued of 236,744,360, 242,026,278 and 238,336,760										2,367			2,420			2,383
Additional paid-in capital	758,361			752,748			754,912			759,449			752,109			767,636
Accumulated other comprehensive loss	(9,374		)	(15,363		)	(15,299		)	(22,736		)	(16,034		)	(20,416		)
Retained deficit	(729,578		)	(785,823		)	(48,206		)
Less treasury shares, at cost, of 37,079,700, 39,032,420 and 39,027,573	(719,940		)	(754,840		)	(754,752		)
Total stockholders' equity (deficiency)	(698,069		)	(800,816		)	(60,883		)
Retained earnings										250,740			163,567			499,386
Less treasury shares, at cost, of 35,785,391, 36,517,685 and 36,377,441										(699,016		)	(710,053		)	(707,462		)
Total stockholders' equity										290,804			192,009			541,527
Total liabilities and stockholders' equity	$	2,561,300		$	2,577,631		$	2,694,108		$	3,110,000		$	2,605,038		$	3,299,945

See accompanying notes to consolidated financial statements.



2	~~Q3 FY2018~~Q1 FY2020 Form 10-Q \| H&R Block, Inc.

Table of Contents


CONSOLIDATED STATEMENTS OF CASH FLOWS	(unaudited, in 000s)						(unaudited, in 000s)
Nine months ended January 31,	2018			2017
Three months ended July 31,							2019			2018
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss	$	(529,778	)	$	(374,407	)	$	(150,247	)	$	(152,670	)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	136,878			132,192			38,605			40,432
Provision for bad debt	33,429			29,634			552			1,617
Deferred taxes	113,345			6,128			6,825			9,595
Stock-based compensation	17,065			16,945			6,674			4,359
Changes in assets and liabilities, net of acquisitions:
Receivables	(651,200		)	(646,290		)	60,519			66,202
Prepaid expenses and other current assets	(83,201		)	(23,208		)
Other noncurrent assets	8,310			7,575
Accounts payable and accrued expenses	(36,608		)	(33,560		)
Accrued salaries, wages and payroll taxes	(49,255		)	(37,978		)
Deferred revenue and other current liabilities	10,113			(44,243		)
Deferred revenue and other noncurrent liabilities	(58,695		)	(57,216		)
Prepaid expenses, other current and noncurrent assets							(9,917		)	(12,161		)
Accounts payable, accrued expenses, salaries, wages and payroll taxes							(284,643		)	(203,482		)
Deferred revenue, other current and noncurrent liabilities							(45,769		)	(40,760		)
Income tax receivables, accrued income taxes and income tax reserves	(255,650		)	(378,987		)	(99,929		)	(89,661		)
Other, net	(12,454		)	(6,444		)	(6,499		)	966
Net cash used in operating activities	(1,357,701		)	(1,409,859		)	(483,829		)	(375,563		)

CASH FLOWS FROM INVESTING ACTIVITIES:
Principal payments and sales of mortgage loans and real estate owned, net	—			207,174
Capital expenditures	(77,865		)	(73,924		)	(15,181		)	(12,057		)
Payments made for business acquisitions, net of cash acquired	(39,397		)	(52,825		)	(394,411		)	(1,449		)
Franchise loans funded	(20,226		)	(31,788		)	(2,806		)	(1,805		)
Payments received on franchise loans	13,391			20,816
Payments from franchisees							2,647			5,104
Other, net	1,524			(4,711		)	50,944			3,645
Net cash provided by (used in) investing activities	(122,573		)	64,742
Net cash used in investing activities							(358,807		)	(6,562		)

CASH FLOWS FROM FINANCING ACTIVITIES:
Repayments of line of credit borrowings	(40,000		)	(445,000		)
Proceeds from line of credit borrowings	830,000			1,545,000
Dividends paid	(150,258		)	(141,537		)	(52,512		)	(52,104		)
Repurchase of common stock, including shares surrendered	(7,746		)	(322,782		)	(36,456		)	(101,665		)
Proceeds from exercise of stock options	28,268			2,403			1,206			1,355
Other, net	(28,922		)	373			(12,431		)	(17,494		)
Net cash provided by financing activities	631,342			638,457
Net cash used in financing activities							(100,193		)	(169,908		)

Effects of exchange rate changes on cash	1,792			(2,913		)	556			(1,153		)

Net decrease in cash, cash equivalents and restricted cash	(847,140		)	(709,573		)
Net decrease in cash and cash equivalents, including restricted balances							(942,273		)	(553,186		)
Cash, cash equivalents and restricted cash, beginning of period	1,117,539			1,000,911			1,707,727			1,663,678
Cash, cash equivalents and restricted cash, end of period	$	270,399		$	291,338		$	765,454		$	1,110,492

SUPPLEMENTARY CASH FLOW DATA:
Income taxes paid, net of refunds received	$	102,755		$	158,656		$	36,138		$	31,969
Interest paid on borrowings	57,834			59,809			15,519			15,519
Accrued additions to property and equipment	1,078			5,959			127			9,974
Accrued purchase of common stock							16,801			—

See accompanying notes to consolidated financial statements.



H&R Block, Inc. \| ~~Q3 FY2018~~Q1 FY2020 Form 10-Q	3

Table of Contents



CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY												(amounts in 000s, except per share amounts)
	Common Stock					Additional Paid-in Capital			Accumulated Other Comprehensive Income (Loss)			Retained Earnings			Treasury Stock					Total Stockholders’ Equity
	Shares		Amount			Additional Paid-in Capital			Accumulated Other Comprehensive Income (Loss)			Retained Earnings			Shares		Amount			Total Stockholders’ Equity
Balances as of May 1, 2019	238,337		$	2,383		$	767,636		$	(20,416	)	$	499,386		(36,377	)	$	(707,462	)	$	541,527
Net loss	—		—			—			—			(150,247		)	—		—			(150,247		)
Other comprehensive loss	—		—			—			(2,320		)	—			—		—			(2,320		)
Stock-based compensation	—		—			6,557			—			—			—		—			6,557
Stock-based awards exercised or vested	—		—			(13,789		)	—			(2,786		)	906		17,631			1,056
Acquisition of treasury shares	—		—			—			—			—			(314	)	(9,185		)	(9,185		)
Repurchase and retirement of common shares	(1,593	)	(16		)	(955		)	—			(43,101		)	—		—			(44,072		)
Cash dividends declared - $0.26 per share	—		—			—			—			(52,512		)	—		—			(52,512		)
Balances as of July 31, 2019	236,744		$	2,367		$	759,449		$	(22,736	)	$	250,740		(35,785	)	$	(699,016	)	$	290,804

See accompanying notes to consolidated financial statements.



4	Q1 FY2020 Form 10-Q \| H&R Block, Inc.

Table of Contents



CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY												(amounts in 000s, except per share amounts)
	Common Stock					Additional Paid-in Capital			Accumulated Other Comprehensive Income (Loss)			Retained Earnings (Deficit)			Treasury Stock					Total Stockholders’ Equity (Deficiency)
	Shares		Amount			Additional Paid-in Capital			Accumulated Other Comprehensive Income (Loss)			Retained Earnings (Deficit)			Shares		Amount			Total Stockholders’ Equity (Deficiency)
Balances as of May 1, 2018	246,199		$	2,462		$	760,250		$	(14,303	)	$	362,980		(36,945	)	$	(717,678	)	$	393,711
Net loss	—		—			—			—			(152,670		)	—		—			(152,670		)
Cumulative effect of ASU 2016-16 ⁽¹⁾	—		—			—			—			100,950			—		—			100,950
Other comprehensive loss	—		—			—			(1,731		)	—			—		—			(1,731		)
Stock-based compensation	—		—			4,307			—			—			—		—			4,307
Stock-based awards exercised or vested	—		—			(9,945		)	—			(1,029		)	627		12,185			1,211
Acquisition of treasury shares	—		—			—			—			—			(200	)	(4,560		)	(4,560		)
Repurchase and retirement of common shares	(4,173	)	(42		)	(2,503		)	—			(94,560		)	—		—			(97,105		)
Cash dividends declared - $0.25 per share	—		—			—			—			(52,104		)	—		—			(52,104		)
Balances as of July 31, 2018	242,026		$	2,420		$	752,109		$	(16,034	)	$	163,567		(36,518	)	$	(710,053	)	$	192,009
Net loss	—		—			—			—			(176,276		)	—		—			(176,276		)
Other comprehensive loss	—		—			—			(2,846		)	—			—		—			(2,846		)
Stock-based compensation	—		—			7,352			—			—			—		—			7,352
Stock-based awards exercised or vested	—		—			(226		)	—			(202		)	35		675			247
Acquisition of treasury shares	—		—			—			—			—			(16	)	(431		)	(431		)
Cash dividends declared - $0.25 per share	—		—			—			—			(51,380		)	—		—			(51,380		)
Balances as of October 31, 2018	242,026		$	2,420		$	759,235		$	(18,880	)	$	(64,291	)	(36,499	)	$	(709,809	)	$	(31,325	)
Net loss	—		—			—			—			(126,454		)	—		—			(126,454		)
Other comprehensive income	—		—			—			1,238			—			—		—			1,238
Stock-based compensation	—		—			6,067			—			—			—		—			6,067
Stock-based awards exercised or vested	—		—			(5		)	—			(169		)	41		796			622
Acquisition of treasury shares	—		—			—			—			—			(2	)	(56		)	(56		)
Repurchase and retirement of common shares	(525	)	(5		)	(315		)	—			(11,981		)	—		—			(12,301		)
Cash dividends declared - $0.25 per share	—		—			—			—			(51,382		)	—		—			(51,382		)
Balances as of January 31, 2019	241,501		$	2,415		$	764,982		$	(17,642	)	$	(254,277	)	(36,460	)	$	(709,069	)	$	(213,591	)
Net income	—		—			—			—			877,909			—		—			877,909
Other comprehensive loss	—		—			—			(2,774		)	—			—		—			(2,774		)
Stock-based compensation	—		—			5,784			—			—			—		—			5,784
Stock-based awards exercised or vested	—		—			(1,231		)	—			(150		)	84		1,634			253
Acquisition of treasury shares	—		—			—			—			—			(1	)	(27		)	(27		)
Repurchase and retirement of common shares	(3,164	)	(32		)	(1,899		)	—			(73,501		)	—		—			(75,432		)
Cash dividends declared - $0.25 per share	—		—			—			—			(50,595		)	—		—			(50,595		)
Balances as of April 30, 2019	238,337		$	2,383		$	767,636		$	(20,416	)	$	499,386		(36,377	)	$	(707,462	)	$	541,527


⁽¹⁾	ASU 2016-16 was effective on May 1, 2018 and we adopted using the modified retrospective transition method. We recognized a $101.0 million cumulative effect adjustment to increase the opening balance of retained earnings and increase deferred tax assets resulting from intra-entity transfers of intellectual property in fiscal year 2018.



H&R Block, Inc. \| Q1 FY2020 Form 10-Q	5

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (unaudited)

NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

BASIS OF PRESENTATION–The consolidated balance sheets as of ~~January~~July 31, ~~2018~~2019 and ~~2017,~~2018, the consolidated statements of operations and comprehensive loss for the three ~~and nine~~ months ended ~~January~~July 31, ~~2018~~2019 and ~~2017, and~~2018, the consolidated statements of cash flows for the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018, and the consolidated statements of stockholders' equity for the three months ended July 31, 2019 and the quarterly periods within the fiscal year ended April 30, 2019 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018 and for all periods presented, have been made.

"H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.

Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, ~~2017~~2019 Annual Report to Shareholders on Form 10-K. All amounts presented herein as of April 30, ~~2017~~2019 or for the year then ended are derived from our ~~April 30, 2017~~Annual Report ~~to Shareholders~~ on Form 10-K.

MANAGEMENT ESTIMATES–The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, ~~the impact of legislation commonly referred to as the Tax Cuts and Jobs Act (Tax Legislation),~~ and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates. ~~See note 7 for additional discussion of the impact of the Tax Legislation.~~

SEASONALITY OF BUSINESS–Our operating revenues are seasonal in nature with peak revenues typically occurring in the months of February through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.

DISCONTINUED OPERATIONS – Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See notes 9 and 1011 for additional information on litigation, claims, and other loss contingencies related to our discontinued operations.

~~NEW ACCOUNTING PRONOUNCEMENTS~~WAVE ACQUISITION –On June 28, 2019, we completed our acquisition of Wave HQ Inc. (formerly known as Wave Financial Inc.) and its subsidiaries (collectively, "Wave") for $407.0 million, subject to customary post-closing adjustments for working capital. The acquisition was funded with available cash. Wave is a provider of software solutions and related services specifically designed to help small business owners manage their finances. Major revenue sources include fees earned by providing payment processing, payroll services, and bookkeeping services. We believe the acquisition of Wave enhances our position in the small business market.

~~Restricted Cash~~Included in ~~Statement~~the transaction price is $11.4 million of ~~Cash Flows.~~ ~~In November 2016,~~amounts held in escrow, of which $8.2 million will be treated as compensation expense over the ~~Financial Accounting Standards Board (FASB) issued Accounting Standards Update No. 2016-18, "Restricted Cash (a consensus~~next two years as certain key employees are required to remain employees to receive payment. Amounts held in escrow are included in restricted cash in the consolidated balance sheet at July 31, 2019. Additionally, key employees are participating in a management incentive program consisting of cash performance incentives and stock-based compensation which will be earned over the next three years and is not considered part of the ~~FASB Emerging Issues Task Force)," (ASU 2016-18). This guidance requires that restricted cash be included with cash and cash equivalents when reconciling~~purchase price.

Given the ~~beginning and end-of-period total amounts shown on~~proximity of the ~~statement~~closing of ~~cash flows. This guidance must be applied retrospectively to all periods presented. We adopted ASU 2016-18 effective May 1, 2017. All prior periods have been adjusted to conform~~the transaction to the end of the current reporting period, ~~presentation, which resulted~~the valuation of identified intangible assets is still in ~~an increase in cash used in operations~~progress and the allocation of ~~$33.9 million~~the purchase price between intangible assets and goodwill is incomplete. As of July 31, 2019, the Company has recorded a provisional estimate of identified intangible assets and goodwill. The Company expects to finalize the valuation and useful life determination for the ~~nine~~ ~~months ended January 31, 2017.~~

~~Stock-Based Compensation.~~ ~~In March 2016,~~acquired intangible assets and the FASB issued Accounting Standards Update No. 2016-09, "Improvements to Employee Share-Based Payment Accounting," (ASU 2016-09). This guidance requires that, among other things: (1) all excess tax benefits and tax deficiencies would be recognized asrelated income tax expense or benefit in the income statement; and (2) excess tax benefits would not be separated from other income tax cash flows and, thus, would be classified along with other cash flows as an operating activity. The transition requirements for this guidance varies by component, but the changes applicable to us were applied prospectively. We adopted ASU 2016-09 effective May 1, 2017. We recorded a discrete tax benefit of $4.6 million related to stock-based compensationimpacts during the ~~nine~~ ~~months ended~~ ~~January 31, 2018~~.fiscal year, and therefore, the purchase price allocation is subject to change.



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~~Revenue Recognition.~~ ~~In May 2014,~~The assets acquired, net of liabilities assumed on the ~~FASB issued Accounting Standards Update No. 2014-09, "Revenue~~acquisition date, and the provisional estimates of identified intangible assets and goodwill, are as follows:



(in 000s)
Assets acquired and liabilities assumed, net	$	4,495
Cash held in escrow	3,212
Identifiable intangible assets	87,760
Goodwill	303,359
Total identifiable assets and goodwill	$	398,826

Revenues of $3.6 million and pretax losses of $5.3 million were recognized by Wave from ~~Contracts with Customers," (ASU 2014-09)~~the period of June 28, 2019 through July 31, 2019, which ~~is a comprehensive new revenue recognition model that requires an entity to recognize the amount~~are included in our consolidated statement of ~~revenue which reflects the consideration it expects to receive in exchange~~operations for the ~~transfer~~three-month period ended July 31, 2019. Had we acquired Wave as of the promised goods or services to customers. This ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract, and clarifies guidance for multiple-element arrangements. This guidance will replace most existing revenue recognition guidance in GAAP when it becomes effective. The new standard is effective for us on May 1, ~~2018. The standard permits~~2018, we would have reported consolidated revenues of $156.9 million and $152.0 million for the ~~use~~three months ended July 31, 2019 and 2018, respectively, and consolidated pretax losses from continuing operations of ~~either~~$218.1 million and $211.2 million for the ~~full retrospective or modified retrospective transition method.~~three months ended July 31, 2019 and 2018, respectively. Pro-forma adjustments primarily include provisional estimates of amortization of intangible assets and certain compensation expenses.

We have substantially completed our evaluation of the impact of ASU 2014-09 on our United States (U.S.) assisted tax preparation fees, U.S. royalties, U.S. DIY tax preparation fees, revenues from Peace of Mind® Extended Service Plan (POM), revenues from Refund Transfers (RTs), revenues from H&R Block Emerald Prepaid MasterCard® (Emerald Card), interest and fee income from H&R Block Emerald Advance® lines of credit (EAs) and fees from Tax Identity Shield® and based on the preliminary results of our evaluation, we do not expect the application of this guidance to have a material impact on the recognition of revenue related to these services. Changes to our client agreements or service design before adoption of the new standard could change our preliminary conclusions. We are still evaluating the impact of this guidance as it relates to other revenue streams, as well as certain associated expenses. Depending on the results of our review, there could be changes to the classification and timing of recognition of revenues and expenses related to other revenue streams. We currently expect to adopt using the full retrospective transition method, under which we will recast prior periods to comply with this new guidance. We are continuing our assessment, including evaluating the standard's impact on our internal controls.NEW ACCOUNTING PRONOUNCEMENTS –

~~Income Taxes.~~Leases. In ~~October~~February 2016, the FASB issued Accounting Standards Update No. ~~2016-16, "Income Taxes (Topic 740): Intra-Entity Asset Transfers of Assets Other than Inventory,"~~2016-02, “Leases” (ASU ~~2016-16). The new guidance eliminates the exception for intra-entity transfers other than inventory and~~2016-02), which requires the recognition of ~~current~~lease assets and ~~deferred income taxes resulting from such a transfer when~~lease liabilities on the ~~transfer occurs.~~balance sheet by lessees for leases previously classified as operating leases. We ~~will adopt~~adopted this guidance onand related amendments as of May 1, ~~2018 on a modified retrospective basis. We estimate that we will recognize a cumulative-effect adjustment to retained earnings between $95~~2019 using the alternative transition method, which allows companies the option of using the effective date of the new standard as the initial application date (at the beginning of the period in which it adopted, rather than at the beginning of the earliest comparative period).

At July 31, 2019, the Company has recognized $486.1 million and ~~$110~~$479.2 million ~~which will also result in increases in deferred tax~~of operating lease right-of-use (ROU) assets and ~~income tax reserves. However, future~~operating lease liabilities, respectively. As part of adopting the standard, pre-existing liabilities for deferred rent and various lease incentives were reclassified as a component of the lease assets. We elected the package of practical expedients which allows us to not reassess historical lease classification, initial direct costs or contracts related to leases. For leases with an initial term of twelve months or less we have elected to only recognize retail office leases on our balance sheet. We elected the practical expedient to account for lease and non-lease components (such as common area maintenance, utilities, insurance and taxes) as a single lease component for all classes of underlying assets. We also elected the practical expedient to not reassess whether land easement contracts meet the definition of a lease. We did not elect the practical expedient of hindsight when determining the lease term of existing contracts at the effective date.

The adoption of the new standard did not materially affect our consolidated statement of operations or cash flows. See note 10, Leases, for additional information.

NOTE 2: REVENUE RECOGNITION

The majority of our revenues are from our U.S. Tax Services business. The following table disaggregates our U.S. Tax Services revenues by major service line, with revenues from our international Tax Services businesses and from Wave included as separate lines:



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			(in 000s)
Three months ended July 31,	2019		2018
Revenues:
U.S. assisted tax preparation	$	32,992	$	31,104
U.S. royalties	6,859		7,571
U.S. DIY tax preparation	3,410		2,781
International	40,581		39,179
Refund Transfers	1,509		1,424
Emerald Card®	13,855		14,246
Peace of Mind® Extended Service Plan	32,837		36,577
Tax Identity Shield®	4,522		4,741
Interest and fee income on Emerald Advance^TM	554		447
Wave	3,625		—
Other	9,618		7,113
Total revenues	$	150,362	$	145,183

Wave revenues primarily consist of fees received to process payment transactions and ~~law changes prior~~are generally calculated as a percentage of the transaction amounts processed. Revenues are recognized upon authorization of the transaction.

Changes in the balances of deferred revenue and wages for Peace of Mind® Extended Service Plan (POM) are as follows:



										(in 000s)
POM	Deferred Revenue						Deferred Wages
Three months ended July 31,	2019			2018			2019			2018
Balance, beginning of the period	$	212,511		$	218,274		$	27,306		$	32,683
Amounts deferred	1,723			1,392			23			62
Amounts recognized on previous deferrals	(38,212		)	(40,857		)	(5,324		)	(5,917		)
Balance, end of the period	$	176,022		$	178,809		$	22,005		$	26,828

As of July 31, 2019, deferred revenue related to ~~adoption could significantly change~~POM was $176.0 million. We expect that $110.7 million will be recognized over the ~~impact~~next twelve months, while the remaining balance will be recognized over the following sixty months.

As of ~~adoption.~~July 31, 2019 and 2018, Tax Identity Shield® (TIS) deferred revenue was $25.4 million and $31.9 million, respectively. Deferred revenue related to TIS was $29.7 million and $36.4 million at April 30, 2019 and 2018, respectively. All deferred revenue related to TIS will be recognized within the next nine months.

NOTE 2:3: LOSS PER SHARE AND STOCKHOLDERS' EQUITY

LOSS PER SHARE – Basic and diluted loss per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income or loss from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings per share except in those periods with a loss from continuing operations. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase ~~3.3~~3.7 million shares for the three ~~and nine~~ months ended ~~January~~July 31, ~~2018~~2019, and ~~4.5~~3.4 million shares for the three ~~and nine~~ months ended ~~January~~July 31, ~~2017,~~2018, as the effect would be antidilutive due to the net loss from continuing operations during those periods.



8	Q1 FY2020 Form 10-Q \| H&R Block, Inc. ~~\| Q3 FY2018 Form 10-Q~~	5

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The computations of basic and diluted loss per share from continuing operations are as follows:



(in 000s, except per share amounts)
Three months ended July 31,	2019			2018
Net loss from continuing operations attributable to shareholders	$	(145,724	)	$	(148,797	)
Amounts allocated to participating securities	(149		)	(142		)
Net loss from continuing operations attributable to common shareholders	$	(145,873	)	$	(148,939	)

Basic weighted average common shares	202,037			207,673
Potential dilutive shares	—			—
Dilutive weighted average common shares	202,037			207,673

Loss per share from continuing operations attributable to common shareholders:
Basic	$	(0.72	)	$	(0.72	)
Diluted	(0.72		)	(0.72		)

(in 000s, except per share amounts)
Three months ended January 31, Nine months ended January 31,
2018
2017
2018
2017
Net loss from continuing operations attributable to shareholders $ (242,925 ) $ (101,212 ) $ (519,055 ) $ (365,653 )
Amounts allocated to participating securities (177 ) (143 ) (498 ) (410 )
Net loss from continuing operations attributable to common shareholders $ (243,102 ) $ (101,355 ) $ (519,553 ) $ (366,063 )

Basic weighted average common shares 209,080
207,862
208,693
214,627
Potential dilutive shares —
—
—
—
Dilutive weighted average common shares 209,080
207,862
208,693
214,627

Loss per share from continuing operations attributable to common shareholders:
Basic $ (1.16 ) $ (0.49 ) $ (2.49 ) $ (1.71 )
Diluted (1.16 ) (0.49 ) (2.49 ) (1.71 )

The weighted average shares outstanding for the three ~~and nine~~ months ended ~~January~~July 31, ~~2018 increased to 209.1 million and~~2019 decreased to ~~208.7~~202.0 million ~~respectively,~~ from ~~207.9~~207.7 million ~~and 214.6 million, respectively,~~ for the three ~~and nine~~ months ended ~~January~~July 31, ~~2017.~~2018. The decrease ~~during the nine month period~~ is due to share repurchases completed in the current quarter and in the prior year. We did not repurchase and retire any shares during the nine months ended January 31, 2018. During the nine months ended January 31, 2017, we purchased and immediately retired 14.0 million shares at an aggregate cost of $317.0 million (average price of $22.61 per share).

STOCK-BASED COMPENSATION – During the ~~nine~~three months ended ~~January~~July 31, ~~2018,~~2019, we also acquired 0.3 million shares of our common stock at an aggregate cost of $~~7.7~~9.2 million~~. These shares~~, which represent shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards. During the ~~nine~~three months ended ~~January~~July 31, ~~2017~~2018, we acquired ~~0.3~~0.2 million shares at an aggregate cost of $~~5.8~~4.6 million for similar purposes.

During the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018, we issued ~~2.2 million~~ ~~and~~ 0.9 million and 0.6 million shares of common stock, respectively, due to the vesting or exercise of stock-based awards.

During the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019, we granted equity awards equivalent to ~~1.2~~1.3 million shares under our stock-based compensation plans, consisting primarily of nonvested units. Stock-based compensation expense of our continuing operations totaled ~~$5.4~~$6.7 million and ~~$17.1~~$4.4 million for the three ~~and nine~~ months ended ~~January~~July 31, 2019 and 2018, ~~and $4.5 million and $16.9 million for the three and nine months ended January 31, 2017.~~respectively. As of ~~January~~July 31, ~~2018~~,2019, unrecognized compensation cost for stock options totaled $~~1.2~~0.5 million, and for nonvested shares and units totaled $~~35.7~~55.9 million.



6	~~Q3 FY2018 Form 10-Q \|~~ ~~H&R Block, Inc.~~

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NOTE 3:4: RECEIVABLES

Receivables, net of their related allowance, consist of the following:



(in 000s)
As of	July 31, 2019				July 31, 2018				April 30, 2019
	Short-term		Long-term		Short-term		Long-term		Short-term		Long-term
Loans to franchisees	$	12,301	$	45,542	$	28,250	$	35,776	$	22,427	$	35,325
Receivables for U.S. assisted and DIY tax preparation and related fees	19,686		3,716		9,084		5,503		34,284		3,716
H&R Block Instant Refund^TM receivables	880		1,780		1,306		2,031		37,319		1,701
H&R Block Emerald Advance^TM lines of credit	8,136		10,249		7,694		11,800		8,546		12,418
Software receivables from retailers	1,395		—		3,372		—		9,354		—
Royalties and other receivables from franchisees	7,834		99		4,257		—		11,888		97
Wave payment processing receivables	3,041		—		—		—		—		—
Other	22,855		2,251		16,613		3,665		15,147		2,382
Total	$	76,128	$	63,637	$	70,576	$	58,775	$	138,965	$	55,639

(in 000s)
As of January 31, 2018 January 31, 2017 April 30, 2017
Short-term Long-term Short-term Long-term Short-term Long-term
Loans to franchisees $ 41,062
$ 47,434
$ 62,603
$ 50,021
$ 39,911
$ 36,614
Receivables for U.S assisted and DIY tax preparation and related fees 299,805
6,316
263,822
5,528
23,025
6,316
Instant Cash Back® receivables 6,848
—
4,590
—
34,940
—
H&R Block Emerald Advance® lines of credit
353,972
9,081
354,027
6,398
16,202
5,069
Software receivables from retailers 7,744
—
11,864
—
16,715
—
Royalties and other receivables from franchisees 56,149
788
64,929
—
13,275
1,585
Other 26,038
3,608
26,030
4,304
18,707
3,314
$ 791,618
$ 67,227
$ 787,865
$ 66,251
$ 162,775
$ 52,898



H&R Block, Inc. \| Q1 FY2020 Form 10-Q	9

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Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.

LOANS TO FRANCHISEES –Franchisee loan balances ~~consisted~~consist of term loans made primarily to finance the purchase of franchises and revolving lines of credit primarily for the purpose of funding off-season working capital ~~needs and term loans made primarily to finance the purchase of franchises.~~needs. As of ~~January~~July 31, ~~2018~~2019 and ~~2017 and April 30, 2017,~~2018, loans with a principal balance of ~~$1.3 million, $0.1~~$2.0 million and ~~$0.1~~$1.2 million, respectively, were more than 90 days past due. We had no loans to franchisees on non-accrual status.

H&R BLOCK INSTANT ~~CASH BACK®~~REFUND^TM PROGRAM –~~Refunds advanced under the~~H&R Block Instant Refund^TM (formerly Instant Cash Back® ~~program in Canada are not subject to credit approval. Instant Cash Back®~~) amounts are generally received from the Canada Revenue Agency (CRA) within 60 days of filing the client's ~~return.~~return, with the remaining balance collectible from the client.

~~H&R BLOCK EMERALD ADVANCE® LINES OF CREDIT~~ –We review the credit quality of our ~~purchased participation interests in EA~~Instant Refund receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. ~~These~~Current balances and amounts ~~as of~~ ~~January 31, 2018, by year of origination, are as follows:~~

(in 000s)
Credit Quality Indicator – Year of origination:
2018 $ 352,591
2017 8,342
2016 and prior 6,634
Revolving loans 23,291
390,858
Allowance (27,805 )
Net balance $ 363,053

~~As of~~ ~~January 31, 2018~~ ~~and~~ ~~2017~~ ~~and~~ ~~April 30, 2017, $27.8 million, $25.3 million and $28.0 million of EAs were~~ on non-accrual status and classified as impaired, or more than 60 days past due, ~~respectively.~~

by year of origination, as of July 31, 2019 are as follows:



				(in 000s)
Year of Origination	Current Balance			Non-Accrual

2019	$	4,431		$	2,795
2018 and prior	455			455
	4,886			$	3,250
Allowance	(2,226		)
Net balance	$	2,660



~~H&R Block, Inc.~~ ~~\| Q3 FY2018 Form 10-Q~~H&R BLOCK EMERALD ADVANCE^TM LINES OF CREDIT –We review the credit quality of our purchased participation interests in Emerald Advance^TM (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of July 31, 2019, by year of origination, are as follows:	7

~~Table of Contents~~



(in 000s)
Year of origination:	Balance			Non-Accrual
2019	$	25,002		$	25,002
2018 and prior	6,941			6,941
Revolving loans	13,977			11,888
	45,920			$	43,831
Allowance	(27,535		)
Net balance	$	18,385

ALLOWANCE FOR DOUBTFUL ACCOUNTS –Activity in the allowance for doubtful accounts for our EA and all other short-term and long-term receivables for the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018 is as follows:



(in 000s)
	EAs		All Other			Total
Balances as of April 30, 2019	$	27,535	$	53,938		$	81,473
Provision	—		552			552
Charge-offs, recoveries and other	—		(322		)	(322		)
Balances as of July 31, 2019	$	27,535	$	54,168		$	81,703

Balances as of April 30, 2018	$	26,622	$	55,191		$	81,813
Provision	—		1,617			1,617
Charge-offs, recoveries and other	—		(4,630		)	(4,630		)
Balances as of July 31, 2018	$	26,622	$	52,178		$	78,800

(in 000s)
EAs
All Other
Total
Balances as of April 30, 2017 $ 10,123
$ 45,173
$ 55,296
Provision 17,682
15,747
33,429
Charge-offs —
(43,510 ) (43,510 )
Balances as of January 31, 2018 $ 27,805
$ 17,410
$ 45,215

Balances as of April 30, 2016 $ 9,007
$ 48,004
$ 57,011
Provision 22,479
7,155
29,634
Charge-offs —
(38,914 ) (38,914 )
Balances as of January 31, 2017 $ 31,486
$ 16,245
$ 47,731



10	Q1 FY2020 Form 10-Q \| H&R Block, Inc.

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NOTE 4:5: GOODWILL AND INTANGIBLE ASSETS

Changes in the carrying amount of goodwill for the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018 are as follows:



(in 000s)
	Goodwill			Accumulated Impairment Losses			Net
Balances as of April 30, 2019	$	552,234		$	(32,297	)	$	519,937
Acquisition of Wave ⁽¹⁾	303,359			$	—		303,359
Other Acquisitions	1,083			—			1,083
Disposals and foreign currency changes, net	(3,101		)	—			(3,101		)
Impairments	—			—			—
Balances as of July 31, 2019	$	853,575		$	(32,297	)	$	821,278

Balances as of April 30, 2018	$	540,168		$	(32,297	)	$	507,871
Acquisitions	651			—			651
Disposals and foreign currency changes, net	(581		)	—			(581		)
Impairments	—			—			—
Balances as of July 31, 2018	$	540,238		$	(32,297	)	$	507,941

(in 000s)
Goodwill
Accumulated Impairment Losses
Net
Balances as of April 30, 2017 $ 523,504
$ (32,297 ) $ 491,207
Acquisitions 11,579
—
11,579
Disposals and foreign currency changes, net 2,003
—
2,003
Impairments —
—
—
Balances as of January 31, 2018 $ 537,086
$ (32,297 ) $ 504,789

Balances as of April 30, 2016 $ 503,054
$ (32,297 ) $ 470,757
Acquisitions 13,346
—
13,346
Disposals and foreign currency changes, net (783 ) —
(783 )
Impairments —
—
—
Balances as of January 31, 2017 $ 515,617
$ (32,297 ) $ 483,320

⁽¹⁾ The fair value of the acquired goodwill related to our acquisition of Wave is provisional pending the final purchase price allocation.

We test goodwill for impairment annually in our fourth quarter, or more frequently if events occur or circumstances change which would, more likely than not, reduce the fair value of a reporting unit below its carrying value.



8	~~Q3 FY2018 Form 10-Q \|~~ H&R Block, Inc. \| Q1 FY2020 Form 10-Q	11

Table of Contents

Components of intangible assets are as follows:



(in 000s)
	Gross Carrying Amount		Accumulated Amortization			Net
As of July 31, 2019: ⁽¹⁾
Reacquired franchise rights	$	350,679	$	(141,954	)	$	208,725
Customer relationships	300,156		(203,283		)	96,873
Internally-developed software	144,768		(111,892		)	32,876
Noncompete agreements	40,358		(31,980		)	8,378
Franchise agreements	19,201		(13,654		)	5,547
Purchased technology	104,700		(45,166		)	59,534
Trade name	5,800		(48		)	5,752
Acquired assets pending final allocation ⁽²⁾	1,706		—			1,706
	$	967,368	$	(547,977	)	$	419,391
As of July 31, 2018:
Reacquired franchise rights	$	339,747	$	(119,386	)	$	220,361
Customer relationships	256,858		(171,542		)	85,316
Internally-developed software	137,914		(114,622		)	23,292
Noncompete agreements	32,888		(30,144		)	2,744
Franchise agreements	19,201		(12,374		)	6,827
Purchased technology	54,700		(39,210		)	15,490
Acquired assets pending final allocation ⁽²⁾	801		—			801
	$	842,109	$	(487,278	)	$	354,831
As of April 30, 2019:
Reacquired franchise rights	$	350,410	$	(136,345	)	$	214,065
Customer relationships	274,838		(195,174		)	79,664
Internally-developed software	139,239		(109,885		)	29,354
Noncompete agreements	33,376		(31,446		)	1,930
Franchise agreements	19,201		(13,334		)	5,867
Purchased technology	54,700		(43,518		)	11,182
Acquired assets pending final allocation ⁽²⁾	431		—			431
	$	872,195	$	(529,702	)	$	342,493

(in 000s)

Gross
Carrying
Amount

Accumulated
Amortization

Net
As of January 31, 2018:
Reacquired franchise rights $ 339,544
$ (108,063 ) $ 231,481
Customer relationships 251,792
(156,234 ) 95,558
Internally-developed software 151,095
(123,309 ) 27,786
Noncompete agreements 32,853
(29,195 ) 3,658
Franchise agreements 19,201
(11,734 ) 7,467
Purchased technology 54,700
(36,329 ) 18,371
Acquired assets pending final allocation ⁽¹⁾
6,672
—
6,672
$ 855,857
$ (464,864 ) $ 390,993
As of January 31, 2017:
Reacquired franchise rights $ 328,321
$ (85,127 ) $ 243,194
Customer relationships 216,449
(124,771 ) 91,678
Internally-developed software 142,571
(108,047 ) 34,524
Noncompete agreements 31,821
(27,033 ) 4,788
Franchise agreements 19,201
(10,454 ) 8,747
Purchased technology 54,700
(30,457 ) 24,243
Acquired assets pending final allocation ⁽¹⁾
27,546
—
27,546
$ 820,609
$ (385,889 ) $ 434,720
As of April 30, 2017:
Reacquired franchise rights $ 331,150
$ (90,877 ) $ 240,273
Customer relationships 234,603
(133,207 ) 101,396
Internally-developed software 139,709
(108,379 ) 31,330
Noncompete agreements 32,408
(27,559 ) 4,849
Franchise agreements 19,201
(10,774 ) 8,427
Purchased technology 54,700
(31,973 ) 22,727
Acquired assets pending final allocation ⁽¹⁾
362
—
362
$ 812,133
$ (402,769 ) $ 409,364

⁽¹⁾ The fair value of the acquired intangible assets related to our acquisition of Wave is provisional pending the final purchase price allocation.

⁽²⁾ Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

~~During the~~ ~~nine~~ ~~months ended~~ ~~January 31, 2018~~ ~~and 2017, we~~We made payments to acquire franchisee and competitor businesses totaling ~~$39.4~~$1.4 million during the three months ended July 31, 2019and ~~$52.8 million, respectively.~~2018. These payments do not include the payments made to acquire Wave as discussed in note 1.

Amortization of intangible assets for the three ~~and nine~~ months ended ~~January~~July 31, 2019 and 2018 was ~~$20.8~~$18.2 million and ~~$59.5 million, respectively. Amortization for the three and nine months ended January 31, 2017 was $19.3 million and $57.3~~$18.1 million, respectively. Estimated amortization of intangible assets, excluding provisional amounts related to the Wave acquisition, for fiscal years ~~2018, 2019,~~ 2020, 2021, 2022, 2023 and ~~2022~~2024 is ~~$79.2~~$62.1 million, ~~$67.3~~$45.4 million, ~~$50.6~~$32.1 million, ~~$35.6~~$18.5 million and ~~$24.3~~$11.8 million, respectively.



12	Q1 FY2020 Form 10-Q \| H&R Block, Inc. ~~\| Q3 FY2018 Form 10-Q~~	9

Table of Contents

NOTE 5:6: LONG-TERM DEBT

The components of long-term debt are as follows:



							(in 000s)
As of	July 31, 2019			July 31, 2018			April 30, 2019
Senior Notes, 4.125%, due October 2020	$	650,000		$	650,000		$	650,000
Senior Notes, 5.500%, due November 2022	500,000			500,000			500,000
Senior Notes, 5.250%, due October 2025	350,000			350,000			350,000
Capital lease obligation	—			5,376			—
Debt issuance costs and discounts	(6,711		)	(9,332		)	(7,371		)
	1,493,289			1,496,044			1,492,629
Less: Current portion	—			(1,038		)	—
	$	1,493,289		$	1,495,006		$	1,492,629

(in 000s)
As of January 31, 2018
January 31, 2017
April 30, 2017
Senior Notes, 4.125%, due October 2020 $ 650,000
$ 650,000
$ 650,000
Senior Notes, 5.500%, due November 2022 500,000
500,000
500,000
Senior Notes, 5.250%, due October 2025 350,000
350,000
350,000
Committed line of credit borrowings 790,000
1,100,000
—
Capital lease obligation 5,878
6,820
6,610
Debt issuance costs and discounts (10,632 ) (13,256 ) (12,612 )
2,285,246
2,593,564
1,493,998
Less: Current portion (1,015 ) (942 ) (981 )
$ 2,284,231
$ 2,592,622
$ 1,493,017

On September 22, 2017, we entered into a Second Amended and Restated Credit and Guarantee Agreement (2017 CLOC), which further amended our First Amended and Restated Credit and Guarantee Agreement (2016 CLOC), extending the scheduled maturity date from September 22, 2021 to September 22, 2022. Other material terms remain unchanged from the 2016 CLOC. The 2017 CLOCUNSECURED COMMITTED LINE OF CREDIT – Our unsecured committed line of credit (CLOC) provides for an unsecured senior revolving credit facility in the aggregate principal amount of $2.0 billion, which includes a $200.0 million sublimit for swingline loans and a $50.0 million sublimit for standby letters of credit. We may request increases in the aggregate principal amount of the revolving credit facility of up to $500.0 million, subject to obtaining commitments from lenders and meeting certain other conditions. The ~~2017~~ CLOC will mature on September ~~22, 2022,~~21, 2023, unless extended pursuant to the terms of the ~~2017~~ CLOC, at which time all outstanding amounts thereunder will be due and payable. ~~The 2017~~Our CLOC includes an annual facility fee, which will vary depending on our then current credit ratings.

The ~~2017~~ CLOC is subject to various conditions, triggers, events or occurrences that could result in earlier termination and contains customary representations, warranties, covenants and events of default, including, without limitation: (1) a covenant requiring the Company to maintain a debt-to-EBITDA ratio calculated on a consolidated basis of no greater than (a) 3.50 to 1.00 as of the last day of each fiscal quarter ending on April 30, July 31, and October 31 of each year and (b) 4.50 to 1.00 as of the last day of each fiscal quarter ending on January 31 of each year; (2) a covenant requiring us to maintain an interest coverage ratio (EBITDA-to-interest expense) calculated on a consolidated basis of not less than 2.50 to 1.00 as of the last date of any fiscal quarter; and (3) covenants restricting our ability to incur certain additional debt, incur liens, merge or consolidate with other companies, sell or dispose of assets (including equity interests), liquidate or dissolve, engage in certain transactions with affiliates or enter into certain restrictive agreements. The ~~2017~~ CLOC includes provisions for an equity cure which could potentially allow us to independently cure certain defaults. Proceeds under the ~~2017~~ CLOC may be used for working capital needs or for other general corporate purposes. We were in compliance with these requirements as of ~~January~~July 31, ~~2018.~~2019.

We had anno outstanding balance ~~of $790.0 million~~ under the ~~2017~~ CLOC as of ~~January~~July 31, 2019, and amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $1.1 billion as of July 31, 2019.

The estimated fair value of our long-term debt as of July 31, 2019 and 2018 and ~~may borrow up to the the full capacity of $2.0 billion.~~April 30, 2019 totaled $1.6 billion, $1.5 billion and $1.6 billion, respectively.



10	~~Q3 FY2018 Form 10-Q \|~~ ~~H&R Block, Inc.~~

~~Table of Contents~~

~~NOTE 6: FAIR VALUE~~

~~ESTIMATED FAIR VALUE OF FINANCIAL INSTRUMENTS~~ ~~– The carrying amounts and estimated fair values of our financial instruments are as follows:~~

(in 000s)
As of January 31, 2018 January 31, 2017 April 30, 2017
Carrying
Amount
Estimated
Fair Value
Carrying
Amount
Estimated
Fair Value
Carrying
Amount
Estimated
Fair Value
Assets:
Cash and cash equivalents $ 187,366
$ 187,366
$ 221,172
$ 221,172
$ 1,011,331
$ 1,011,331
Cash and cash equivalents - restricted 83,033
83,033
70,166
70,166
106,208
106,208
Receivables, net - short-term 791,618
791,618
787,865
787,865
162,775
162,775
Receivables, net - long-term 67,227
67,227
66,251
66,251
52,898
52,898
Liabilities:
Long-term debt (excluding debt issuance costs) 2,292,612
2,365,881
2,593,564
2,672,370
1,502,735
1,569,033
Contingent consideration 11,906
11,906
9,332
9,332
10,428
10,428

~~Fair value estimates, methods and assumptions are set forth below. Fair value was not estimated for assets and liabilities that are not considered financial instruments.~~


▪	~~Cash and cash equivalents, including restricted - Fair value approximates the carrying amount (Level 1).~~


▪	Receivables, net - short-term - For short-term balances the carrying values reported in the balance sheet approximate fair market value due to the relative short-term nature of the respective instruments (Level 1).

▪

Receivables, net - long-term - The carrying values for the long-term portion of loans to franchisees approximate fair market value due to variable interest rates, low historical delinquency rates and franchise territories serving as collateral (Level 1). Long-term EA receivables and tax preparation receivables are carried at net realizable value which approximates fair value (Level 3). Net realizable value is determined based on historical collection rates.


▪	Long-term debt - The fair value of our Senior Notes is based on quotes from multiple financial institutions (Level 2). For outstanding balances on the 2017 CLOC and 2016 CLOC, fair value approximates the carrying amount (Level 1).


▪	~~Contingent consideration - Fair value approximates the carrying amount (Level 3).~~

NOTE 7: INCOME TAXES

We file a consolidated federal income tax return in the U.S. with the ~~Internal Revenue Service (IRS)~~IRS and file tax returns in various state, local, and foreign jurisdictions. Tax returns are typically examined and either settled upon completion of the examination or through the appeals process. ~~The Company’s U.S. federal income tax return for 2014 is currently under examination.~~ Our U.S. federal income tax returns for 2015 and ~~2016 have not been audited and~~2017 remain open tofor examination. Our U.S. federal income tax returns for ~~2013~~2016 along with 2014 and all prior periods are closed. With respect to state and local jurisdictions and countries outside of the ~~United States,~~U.S., we are typically subject to examination for three to six years after the income tax returns have been filed. Although the outcome of ~~the~~ tax audits is always uncertain, we believe that adequate amounts of tax, interest, and penalties have been provided for in the accompanying consolidated financial statements for any adjustments that might be incurred due to federal, state, local or foreign audits.

~~On December 22, 2017,~~We had gross unrecognized tax benefits of $179.2 million, $204.5 million and $185.1 million as of July 31, 2019 and 2018 and April 30, 2019, respectively. The gross unrecognized tax benefits decreased $5.9 million and increased $18.4 million during the ~~U.S. government enacted~~three months ended July 31, 2019 and 2018, respectively. The decrease in unrecognized tax benefits during the ~~Tax Legislation, which makes broad and complex changes~~three months ending July 31, 2019 is related to the U.S. tax code that impacted our financial statements, the most significant being a reduction in the U.S. federal corporate income tax rate from 35% to 21% and the imposition of a one-time transition tax on certain earnings of foreign subsidiaries. In addition, the Securities and Exchange Commission (SEC) staff issued Staff Accounting Bulletin 118 (SAB 118), which provides guidance on accounting for the tax effects of the Tax Legislation. SAB 118 provides a measurement period that should not extend beyond one year from the Tax Legislation’s enactment date for companies to complete their analysis and apply the provisions of the Tax Legislation to their financial statements. To the extentfavorable audit settlements as well as state statute



H&R Block, Inc. \| ~~Q3 FY2018~~Q1 FY2020 Form 10-Q	1113

Table of Contents

a company’s accounting for certain income tax effects of the Tax Legislation is incomplete but the company is able to determine a reasonable estimate, it must record a provisional estimate in the financial statements. If a company cannot determine a provisional estimate to be included in the financial statements, it should continue to apply the provisions of the tax laws that were in effect immediately before the enactment of the Tax Legislation.

We have completed an initial assessment of the corporate income tax impact expected to result from the Tax Legislation. Our financial statements reflect reasonable provisional estimates of the effects of the Tax Legislation in computing our deferred taxes, the one-time transition tax, which is payable in installments over a period of up to eight years, unrecognized tax benefits, and, among other items, the indirect impacts of the Tax Legislation on state taxes. We are in the process of finalizing our assessment of the impact of the Tax Legislation and our provisional estimates may be impacted by additional regulatory guidance that clarifies the interpretations of the Tax Legislation.

For the nine months ended January 31, 2018, we recorded an income tax benefit of $43.2 million. Consistent with prior years, our pretax loss for the nine months ended January 31, 2018 is expected to be offset by income in the fourth quarter due to the established pattern of seasonality in our primary business operations. As such, management has determined that it is at least more-likely-than-not that realization of tax benefits recorded in our financial statements will occur within our fiscal year. The amount of tax benefit recorded for the nine months ended January 31, 2018 reflects management’s estimate of the annual effective tax rate applied to the year-to-date loss from continuing operations.

Our effective tax rate from continuing operations, including the effects of discrete income tax items, was 7.7% and 37.2% for the nine months ended January 31, 2018 and 2017, respectively. Rate reconciliations between the statutory U.S. federal corporate income rates and the effective tax rates for continuing operations are below:

Nine months ended January 31, 2018
2017
U.S. statutory tax rate 21.0 % 35.0 %
Change in tax rate resulting from:
State income taxes, net of federal income tax benefit 2.2 % 1.6 %
Earnings taxed in foreign jurisdictions (2.3 )% (5.3 )%
Permanent differences 0.3 % (0.5 )%
Uncertain tax positions 6.0 % 6.5 %
Remeasurement of deferred tax assets and liabilities 2.4 % — %
Tax benefit due to effective date of statutory rate change (16.4 )% — %
One-time transition tax (2.4 )% — %
Other (3.1 )% (0.1 )%
Effective tax rate 7.7 % 37.2 %

The reduced effective tax rate results primarily from the decrease in the U.S. federal corporate income tax rate from 35% to 21%, effective January 1, 2018. The impact of the rate decrease is exaggerated in fiscal year 2018 due to the seasonality of our business and our differing year ends for corporate income tax filing and financial reporting purposes, which is included as "tax benefit due to effective date of statutory rate change" in the table above. Our tax returns for the U.S. are filed on a calendar year-end basis. Therefore, pretax losses for the eight months ended December 31, 2017 result in income tax benefits based on the statutory rate of 35%, while the pretax income we generate in the four months ending April 30, 2018 will be taxed at the statutory rate of 21%.

For the three months ended January 31, 2018, we reported a pretax loss from continuing operations of $120.8 million. As a result of applying the effects of the Tax Legislation to our year-to-date results, we recorded income tax expense during the quarter on our loss from continuing operations. This caused a negative effective tax rate for the quarter and increased our loss from continuing operations. For the six months ended October 31, 2017, we reported a pretax loss from continuing operations of $441.5 million and a tax benefit of $165.4 million, resulting in an effective tax rate of 37.5%. For the nine months ended January 31, 2018, we reported a pretax loss of $562.3 million. Applying a 7.7% year to date effective tax rate to this pretax loss results in a tax benefit of $43.2 million. As a result, we recorded income tax expense of $122.1 million in the third quarter to reflect the impact the Tax Legislation had on our year-to-date results.



12	~~Q3 FY2018 Form 10-Q \|~~ ~~H&R Block, Inc.~~

~~Table of Contents~~

We had gross unrecognized tax benefits of $163.1 million, $97.1 million and $149.9 million as of January 31, 2018 and 2017 and April 30, 2017, respectively. The gross unrecognized tax benefits increased $13.1 million and decreased $14.4 million during the nine months ended January 31, 2018 and 2017, respectively. The increase in unrecognized tax benefits during the nine months ending January 31, 2018 is related to additional uncertain tax positions related to our 2017 tax returns, offset by favorable audit settlements and federal statute of limitation periods ending in the current quarter. We believe it is reasonably possible that the balance of unrecognized tax benefits could decrease by approximately ~~$17.4~~$24.3 million inwithin the next twelve months. The anticipated decrease ~~in unrecognized tax benefits~~ is due to the expiration of statutes of limitations and anticipated closure of various state tax matters currently under examination. For such matters where a change in the balance of unrecognized tax benefits is not yet deemed reasonably possible, no estimate has been included. The portion of unrecognized benefits expected to be cash settled within the next twelve months amounts to ~~$15.1~~$6.5 million and is included in accrued income taxes on our consolidated balance sheet. ~~The remaining liability~~

Consistent with prior years, our pretax loss for ~~uncertain tax positions is classified as long-term and is included in other noncurrent liabilities in~~ the ~~consolidated balance sheet.~~

Deferred tax assets and income taxes receivable decreased by $58.4 million from April 30, 2017 primarily due to a change in tax accounting method related to our deferred POM revenue and intercompany transfers of intangible assets.

~~While we believe we have identified all material implications the Tax Legislation~~three months ended July 31, 2019 is expected to ~~have on~~be offset by income in the fourth quarter due to the established pattern of seasonality in our primary business operations. As such, management has determined that it is more-likely-than-not that realization of tax benefits recorded in our financial statements ~~and were able to record a reasonable~~will occur within our fiscal year. The amount of tax benefit recorded for the three months ended July 31, 2019 reflects management’s estimate of the ~~impacts as provisional amounts as of and~~annual effective tax rate applied to the year-to-date loss from continuing operations adjusted for the ~~nine~~tax impact of items discrete to the quarter.

A discrete income tax benefit of $8.3 million was recorded in the three months ended ~~January~~July 31, ~~2018, we are continuing~~2019 compared to ~~evaluate~~a discrete tax benefit of $0.5 million in the ~~impacts~~same period of the ~~Tax Legislation~~prior year. The discrete tax benefit recorded in the current period primarily resulted from audit settlements in various state jurisdictions and ~~do not consider these provisional estimates~~valuation allowance changes related to utilization of foreign losses.

Our effective tax rate from continuing operations, including the effects of discrete income tax items, was 29.6% and 25.1% for the three months ended July 31, 2019 and 2018, respectively. Discrete items increased the effective tax rate for the three months ended July 31, 2019 and 2018 by 4.0% and 0.2%, respectively. Due to the loss in both periods, a discrete tax benefit in either period increases the tax rate while an item of discrete tax expense decreases the tax rate. The impact of discrete tax items combined with the seasonal nature of our business can cause the effective tax rate through our first quarter to be ~~final. The final impacts may differ from~~significantly different than the ~~estimates provided, and could have a material impact on~~rate for our financial statements. Given the significant complexity of the Tax Legislation, we anticipate changes may result due to further analyzing the impact of the provisions on our federal and state estimates. In addition, anticipated guidance from the IRS about implementing the Tax Legislation and the potential for additional guidance from the SEC or the FASB related to the Tax Legislation, may cause these estimates to be adjusted.full fiscal year.

NOTE 8: OTHER INCOME AND OTHER EXPENSES

The following table shows the components of other income (expense), net:



(in 000s)
Three months ended July 31,	2019		2018
Interest income	$	8,026	$	4,497
Foreign currency gains (losses), net	9		(3		)
Other, net	1,088		48
	$	9,123	$	4,542

(in 000s)
Three months ended January 31, Nine months ended January 31,
2018
2017
2018
2017
Mortgage loans and real estate owned, net $ —
$ (377 ) $ —
$ 2,668
Interest income 699
574
3,454
2,364
Foreign currency gains (losses), net 21
80
35
53
Other, net 308
(143 ) (230 ) (137 )
$ 1,028
$ 134
$ 3,259
$ 4,948

NOTE 9: COMMITMENTS AND CONTINGENCIES

~~Changes~~Assisted tax returns, as well as services provided under Tax Pro Go^SM and Tax Pro Review^SM,are covered by our 100% accuracy guarantee, whereby we will reimburse a client for penalties and interest attributable to an H&R Block error on a return. DIY tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client up to a maximum of $10,000 if our software makes an arithmetic error that results in ~~deferred revenue balances related~~payment of penalties and/or interest to ~~our POM for both company-owned and franchise offices, which is included in deferred revenue and other liabilities in~~ the ~~consolidated balance sheets, are as follows:~~

(in 000s)
Nine months ended January 31, 2018
2017
Balance, beginning of the period $ 211,223
$ 204,342
Amounts deferred for new extended service plans issued 29,023
28,391
Revenue recognized on previous deferrals (86,347 ) (80,651 )
Balance, end of the period $ 153,899
$ 152,082

IRS that a client would otherwise not have been required to pay. Our liability related to estimated losses under the ~~standard~~100% accuracy guarantee was ~~$3.3~~$8.8 million, ~~$5.7~~$8.6 million and ~~$6.8~~$9.9 million as of ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018 and April 30, ~~2017~~2019, ~~respectively, and is included as part of our assisted tax preparation services.~~respectively. The short-term and long-term portions of this liability are included in deferred revenue and other liabilities in the consolidated balance sheets.



~~H&R Block, Inc.~~ ~~\| Q3 FY2018 Form 10-Q~~	13

~~Table of Contents~~

Our liability related to acquisitions for estimated contingent consideration was ~~$11.9~~$9.6 million, ~~$9.3~~$10.6 million and ~~$10.4~~$11.1 million as of ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018 and April 30, ~~2017,~~2019, respectively, with amounts recorded in deferred revenue and other liabilities. Estimates of contingent payments are typically based on expected financial performance of the acquired business and economic conditions at the time of acquisition. Should actual results differ from our assumptions, future payments made will differ from the above estimate and any differences will be recorded in results from continuing operations.



14	Q1 FY2020 Form 10-Q \| H&R Block, Inc.

Table of Contents

We have contractual commitments to fund certain franchises with approved revolving lines of credit. Our total obligation under these lines of credit was ~~$41.5~~$6.0 million at ~~January~~July 31, ~~2018~~2019, and net of amounts drawn and outstanding, our remaining commitment to fund totaled ~~$12.6~~$4.2 million.

In connection with our agreement with BofI Federal Bank, a federal savings bank (BofI), we are required to purchase a 90% participation interest, at par, in all EAs originated by our lending partner. At ~~January 31, 2018, the principal balance of purchased participation interests for current year totaled $345.0 million.~~

On July 27, 2017, we entered into a Refund Advance Program Agreement and certain ancillary agreements with BofI, pursuant to which they will originate and fund Refund Advance loans, and provide technology, software, and underwriting support services related to such loans during the 2018 tax season. The Refund Advance Program Agreement was subsequently amended on November 9, 2017. Refund Advance loans are offered to certain assisted U.S. tax preparation clients, based on client eligibility as determined by the loan originator. We pay loan origination fees based on volume and customer type. The loan origination fees are intended to cover expected loan losses and payments to capital providers, among other items. We have provided two limited guarantees related to this agreement. We have provided a limited guarantee up to $10 million related to loans to clients prior to the IRS accepting electronic filing. At January 31, 2018 we had accrued an estimated liability of $1.6 million related to this guarantee, compared to $0.6 million at January 31, 2017. We paid $0.4 million related to this guarantee for the fiscal year 2017 tax season. Additionally, we provided a limited guarantee for the remaining loans, up to $57 million in the aggregate, which would cover certain incremental loan losses. We do not expect that a material amount will be paid for this guarantee under anticipated loss scenarios.

LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – SCC ceased originating mortgage loans in December 2007 and, in April 2008, sold its servicing assets and discontinued its remaining operations. Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of residential mortgage-backed securities (RMBSs). In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. Claims under these representations and warranties together with any settlement arrangements related to these losses are collectively referred to as "representation and warranty claims."

SCC accrues a liability for losses related to representation and warranty claims when those losses are believed to be both probable and reasonably estimable. SCC’s loss estimate ~~as of January 31, 2018,~~ is based on the best information currently available, management judgment, developments in relevant case law, and the terms of bulk settlements. In periods when a liability is accrued for such loss contingencies, the liability is included in deferred revenue and other current liabilities on the consolidated balance sheets. ~~A rollforward of SCC’s~~SCC had 0 liability accrued ~~liability~~ for these ~~loss contingencies is~~losses as ~~follows:~~

(in 000s)
Nine months ended January 31, 2018
2017
Balance, beginning of the period $ 4,500
$ 65,265
Loss provisions —
235
Payments (4,500 ) (61,000 )
Balance, end of the period $ —
$ 4,500

~~Settlement payments were made during the current fiscal quarter pursuant to a settlement agreement entered into in fiscal year 2016.~~of July 31, 2019 and 2018 or April 30, 2019.

See note ~~10,~~11, which addresses contingent losses that may be incurred with respect to various indemnification or contribution claims by underwriters, depositors, and securitization trustees in securitization transactions in which SCC participated.

NOTE 10: LEASES

As discussed in note 1, we adopted ASU 2016-02 on May 1, 2019. The majority of our lease portfolio consists of retail office space in the U.S., Canada, and Australia. The contract terms for these retail offices generally are from May 1 to April 30. We record operating lease right of use (ROU) assets and operating lease liabilities based on the discounted future minimum lease payments over the term of the lease. We generally do not include renewal options in the term of the lease. As the rates implicit in our leases are not readily determinable, we used our incremental borrowing rate based on the lease term and geographic location in calculating the discounted future minimum lease payments.

We recognize lease expenses for our operating leases on a straight-line basis. For lease payments that are subject to adjustments based on indexes or rates, the most current index or rate adjustments were included in the measurement of our ROU assets and lease liabilities at adoption. Variable lease costs, including non-lease components (such as common area maintenance, utilities, insurance and taxes) and certain index-based changes in lease payments, are expensed as incurred.

For the three months ended July 31, 2019, our lease costs consist of the following:



	(in 000s)
Operating lease costs	$	60,171
Variable lease costs	14,761
Subrental income	(349		)
Total lease costs	$	74,583



14	~~Q3 FY2018 Form 10-Q \|~~ H&R Block, Inc. \| Q1 FY2020 Form 10-Q	15

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Other information related to operating leases for the three months ended July 31, 2019 is as follows:



	(dollars in 000s)
Cash paid for operating lease costs	$	58,881
Operating lease right of use assets obtained in exchange for operating lease liabilities ⁽¹⁾	$	157,216
Weighted-average remaining operating lease term (years)	3
Weighted-average operating lease discount rate	3.5		%

⁽¹⁾This balance excludes the initial impacts of the adoption of ASU 2016-02.

Aggregate operating lease maturities as of July 31, 2019 are as follows:



	(in 000s)
Remainder of 2020	$	158,893
2021	164,760
2022	104,983
2023	50,061
2024	20,145
2025 and thereafter	8,701
Total future undiscounted operating lease payments	507,543
Less imputed interest	(28,370		)
Total operating lease liabilities	$	479,173

As disclosed in our Annual Report on Form 10-K for the fiscal year ended April 30, 2019, our future undiscounted operating lease commitments under the previous accounting standard was $573.3 million.

NOTE ~~10:~~11: LITIGATION AND OTHER RELATED CONTINGENCIES

We are a defendant in numerous litigation matters, arising both in the ordinary course of business and otherwise, including as described below. The matters described below are not all of the lawsuits to which we are subject. In some of the matters, very large or indeterminate amounts, including punitive damages, are sought. U.S. jurisdictions permit considerable variation in the assertion of monetary damages or other relief. Jurisdictions may permit claimants not to specify the monetary damages sought or may permit claimants to state only that the amount sought is sufficient to invoke the jurisdiction of the court. In addition, jurisdictions may permit plaintiffs to allege monetary damages in amounts well exceeding reasonably possible verdicts in the jurisdiction for similar matters. We believe that the monetary relief which may be specified in a lawsuit or a claim bears little relevance to its merits or disposition value due to this variability in pleadings and our experience in litigating or resolving through settlement of numerous claims over an extended period of time.

The outcome of a litigation matter and the amount or range of potential loss at particular points in time may be difficult to ascertain. Among other things, uncertainties can include how fact finders will evaluate documentary evidence and the credibility and effectiveness of witness testimony, and how trial and appellate courts will apply the law. Disposition valuations are also subject to the uncertainty of how opposing parties and their counsel will themselves view the relevant evidence and applicable law.

In addition to litigation matters, we are also subject to claims and other loss contingencies arising out of our business activities, including as described below.

We accrue liabilities for litigation, claims, including indemnification and contribution claims, and other related loss contingencies and any related settlements (each referred to, individually, as a "matter" and, collectively, as "matters") when it is probable that a loss has been incurred and the amount of the loss can be reasonably estimated. ~~Liabilities have been accrued for certain of the matters noted below.~~ If a range of loss is estimated, and some amount within that range appears to be a better estimate than any other amount within that range, then that amount is accrued. If no amount within the range can be identified as a better estimate than any other amount, we accrue the minimum amount in the range.

For such matters where a loss is believed to be reasonably possible, but not probable, or the loss cannot be reasonably estimated, no accrual has been made. It is possible that such matters could require us to pay damages or



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make other expenditures or accrue liabilities in amounts that could not be reasonably estimated as of ~~January~~July 31, ~~2018.~~2019. While the potential future liabilities could be material in the particular quarterly or annual periods in which they are recorded, based on information currently known, we do not believe any such liabilities are likely to have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. As of ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018 and April 30, ~~2017,~~2019, our total accrued liabilities were ~~$2.5~~$1.6 million, ~~$1.7~~$2.8 million and ~~$2.3~~$1.9 million, ~~respectively, for matters addressed in this note.~~respectively.

Our estimate of the aggregate range of reasonably possible losses includes (1) matters where a liability has been accrued and there is a reasonably possible loss in excess of the amount accrued for that liability, and (2) matters where a ~~loss is believed to be reasonably possible, but a~~ liability has not been ~~accrued.~~accrued but we believe a loss is reasonably possible. This aggregate range only represents those losses as to which we are currently able to estimate a reasonably possible loss or range of loss. It does not represent our maximum loss exposure. The estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. As of January 31, 2018, we believe the aggregate range of reasonably possible losses in excess of amounts accrued is not material.

~~For other matters,~~Matters for which we are not currently able to estimate the reasonably possible loss or range of ~~loss.~~loss are not included in this range. We are often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the reasonably possible loss or range of loss, such as precise information about the amount of damages or other remedies being asserted, the defenses to the claims being asserted, discovery from other parties and investigation of factual allegations, rulings by courts on motions or appeals, analysis by experts, or the status or terms of any settlement negotiations.

The estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. As of July 31, 2019, we believe the estimate of the aggregate range of reasonably possible losses in excess of amounts accrued, where the range of loss can be estimated, is not material.

On a quarterly and annual basis, we review relevant information with respect to litigation and other loss contingencies and update our accruals, disclosures, and estimates of reasonably possible loss or range of loss based



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on such reviews. Costs incurred with defending matters are expensed as incurred. Any receivable for insurance recoveries is recorded separately from the corresponding liability, and only if recovery is determined to be probable and reasonably estimable.

We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously, but there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

LITIGATION, CLAIMS OR OTHER LOSS CONTINGENCIES PERTAINING TO CONTINUING OPERATIONS –

Free File Litigation. On May 6, 2019, the Los Angeles City Attorney filed a lawsuit on behalf of the People of the State of California in the Superior Court of California, County of Los Angeles (Case No. 19STCV15742) styled The People of the State of California v. H&R Block, Inc., et al. The complaint alleges that H&R Block, Inc. and HRB Digital LLC engaged in unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Unfair Competition Law, Business and Professions Code §§17200 et seq. The complaint seeks injunctive relief, restitution of monies paid to H&R Block by persons in the State of California who were eligible to file under the IRS Free File Program for the time period starting 4 years prior to the date of the filing of the complaint, pre-judgment interest, civil penalties and costs. The case was removed to the United States District Court for the Central District of California on June 6, 2019 (Case No. 2:19-cv-04933-ODW-AS). A motion to remand is pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On May 17, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc. and HRB Digital LLC in the Superior Court of the State of California, County of San Francisco (Case No. CGC-19576093) styled Olosoni and Snarr v. H&R Block, Inc., et al. The case was removed to the United States District Court for the Northern District of California on June 21, 2019 (Case No. 3:19-cv-03610-SK). The plaintiffs filed a first amended complaint on August 9, 2019, dropping H&R Block, Inc. from the case. In their amended complaint, the plaintiffs seek to represent classes of all persons, between May 17, 2015 and the present, who (1) paid to file one or more federal tax returns through H&R Block’s internet-based filing system, (2) were eligible to file those tax returns for free through the H&R



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Block Free File offer of the IRS Free File Program, and (3) resided in and were citizens of California at the time of the payments. The plaintiffs generally allege unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., False Advertising, Business and Professions Code §§17500, et seq., and Unfair Competition Law, Business and Professions Code §§17200 et seq. The plaintiffs seek declaratory and injunctive relief, restitution, compensatory damages, punitive damages, interest, attorneys’ fees and costs. We filed a motion to stay the proceedings based on the primary jurisdiction doctrine and a motion to compel arbitration, both of which remain pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

We have also received and are responding to certain governmental inquiries relating to the IRS Free File Program.

LITIGATION, CLAIMS, INCLUDING INDEMNIFICATION AND CONTRIBUTION CLAIMS, OR OTHER LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – Although SCC ceased its mortgage loan origination activities in December 2007 and sold its loan servicing business in April 2008, SCC or the Company has been, remains, and may in the future be, subject to litigation, claims, including indemnification and contribution claims, and other loss contingencies pertaining to SCC's mortgage business activities that occurred prior to such termination and sale. These ~~contingencies,~~lawsuits, claims, and ~~lawsuits~~other loss contingencies include actions by regulators, third parties seeking indemnification or contribution, including depositors, underwriters, and securitization trustees, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these ~~contingencies,~~lawsuits, claims, and ~~lawsuits~~contingencies allege or may allege discriminatory or unfair and deceptive loan origination and servicing (including debt collection, foreclosure, and eviction) practices, other common law torts, rights to indemnification or contribution, breach of contract, violations of securities laws, and violations of a variety of federal statutes, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act, Fair Housing Act, Real Estate Settlement Procedures Act (RESPA), Home Ownership & Equity Protection Act (HOEPA), as well as similar state statutes. It is difficult to predict either the likelihood of new matters being initiated or the outcome of existing matters. In many of these matters it is not possible to estimate a reasonably possible loss or range of loss due to, among other things, the inherent uncertainties involved in these matters, some of which are beyond the Company's control, and the indeterminate damages sought in some of these matters.

Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of RMBSs. In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. The statute of limitations for a contractual claim to enforce a representation and warranty obligation is generally six years or such shorter limitations period that may apply under the law of a state where the economic injury occurred. On June 11, 2015, the New York Court of Appeals, New York’s highest court, held in ACE Securities Corp. v. DB Structured Products, Inc., that the six-year statute of limitations under New York law starts to run at the time the representations and warranties are made, not the date when the repurchase demand was denied. This decision applies to claims and lawsuits brought against SCC where New York law governs. New York law governs many, though not all, of the RMBS transactions into which SCC entered. However, this decision would not affect representation and warranty claims and lawsuits SCC has received or may receive, for example, where the statute of limitations has been tolled by agreement or a suit was timely filed.

In response to the statute of limitations rulings in the ACE case and similar rulings in other state and federal courts, parties seeking to pursue representation and warranty claims or lawsuits have sought, and may in the future seek, to distinguish certain aspects of the ACE decision, pursue alternate legal theories of recovery, or assert claims against other contractual parties such as securitization trustees. For example, a 2016 ruling by a New York intermediate appellate court, followed by the federal district court in the second Homeward case described below, allowed a counterparty to pursue litigation on additional loans in the same trust even though only some of the loans complied with the condition precedent of timely pre-suit notice and opportunity to cure or repurchase. Additionally, plaintiffs in litigation to which SCC is not party have alleged breaches of an independent contractual duty to provide notice of material breaches of representations and warranties and pursued separate claims to which, they argue, the statute of limitations ruling in the ACE case does not apply. The impact on SCC from alternative legal theories seeking to avoid or distinguish the ACE decision, or judicial limitations on the ACE decision, is unclear. SCC has not accrued liabilities for claims not subject to a tolling arrangement or not relating back to timely filed litigation.



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On May 31, 2012, a lawsuit was filed by Homeward Residential, Inc. (Homeward) in the Supreme Court of the State of New York, County of New York, against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Index No. 651885/2012). SCC removed the case to the United States District Court for the Southern District of New York on



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June 28, 2012 (Case No. 12-cv-5067). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-2 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract, anticipatory breach, indemnity, and declaratory judgment in connection with alleged losses incurred as a result of the breach of representations and warranties relating to SCC and to loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses, as well as a repurchase of all loans due to alleged misrepresentations by SCC as to itself and as to the loans' compliance with its underwriting standards and the value of underlying real estate. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase, anticipatory breach, indemnity, and declaratory judgment. The case is proceeding on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. Discovery in the case is currently scheduled to close on September 30, 2019, with motions for summary judgment due on December 6, 2019. The parties have selected a mediator and are in the process of selecting a mediation date. A trial date has not yet been set. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On September 28, 2012, a second lawsuit was filed by Homeward in the United States District Court for the Southern District of New York against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Case No. 12-cv-7319). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-3 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract and indemnity in connection with losses allegedly incurred as a result of the breach of representations and warranties relating to 96 loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase and for indemnification of its costs associated with the litigation. On September 30, 2016, the court granted a motion allowing the plaintiff to file a second amended complaint to include breach of contract claims with respect to 649 additional loans in the trust and to allow such claims with respect to other loans in the trust proven to be in material breach of SCC’s representations and warranties. SCC filed a motion for reconsideration, followed by a motion for leave to appeal the ruling, both of which were denied. On October 6, 2016, the plaintiff filed its second amended complaint. In response to a motion filed by SCC, the court dismissed the plaintiff's claim for breach of one of the representations. The case is proceeding on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. The settlement payments that were made in fiscal year 2018 for representation and warranty claims ~~as disclosed in note 9,~~ are related to some of the loans in this case. Discovery in the case is currently scheduled to close on September 30, 2019, with motions for summary judgment due on December 6, 2019. The parties have selected a mediator and are in the process of selecting a mediation date. A trial date has not yet been set. We have not concluded that a loss related to this ~~lawsuit~~matter is probable, nor have we accrued a liability related to this ~~lawsuit.~~matter.

Underwriters and depositors are, or have been, involved in multiple lawsuits related to securitization transactions in which SCC participated. These lawsuits allege or alleged a variety of claims, including violations of federal and state securities laws and common law fraud, based on alleged materially inaccurate or misleading disclosures. SCC has received notices of claims for indemnification relating to lawsuits to which underwriters or depositors are party. Based on information currently available to SCC, it believes that the 21 lawsuits in which notice of a claim has been made involve 39 securitization transactions with original investments of approximately $14 billion (of which the outstanding principal amount is approximately ~~$3.4~~$3.0 billion). Additional lawsuits against the underwriters or depositors may be filed in the future, and SCC may receive additional notices of claims for indemnification or contribution from underwriters or depositors with respect to existing or new lawsuits or settlements of such lawsuits. Certain of the notices received included, and future notices may include, a reservation of rights to assert claims for contribution, which are referred to herein as "contribution claims." Contribution claims may become operative if indemnification is unavailable or insufficient to cover all of the losses and expenses involved. We have not concluded that a loss related



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to any of these indemnification or contribution claims is probable, nor have we accrued a liability related to any of these claims.

Securitization trustees also are, or have been, involved in lawsuits related to securitization transactions in which SCC participated. Plaintiffs in these lawsuits allege, among other things, that originators, depositors, servicers, or other parties breached their representations and warranties or otherwise failed to fulfill their obligations, including that securitization trustees breached their contractual obligations, breached their fiduciary duties, or violated statutory requirements by failing to properly protect the certificate holders’ interests. SCC has received notices from securitization trustees of potential indemnification obligations, and may receive additional notices with respect to



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existing or new lawsuits or settlements of such lawsuits, in its capacity as originator, depositor, or servicer. We have not concluded that a loss related to any of these indemnification claims is probable, nor have we accrued a liability related to any of these claims.

If the amount that SCC is ultimately required to pay with respect to claims and litigation related to its past sales and securitizations of mortgage loans, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, other potential claimants, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of ~~January~~July 31, ~~2018,~~2019, total approximately ~~$303~~$283 million and consist of an intercompany note receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.

~~LITIGATION, CLAIMS AND~~ OTHER ~~LOSS CONTINGENCIES PERTAINING TO OTHER DISCONTINUED OPERATIONS~~ –

~~Express IRA Litigation.~~ On January 2, 2008, the Mississippi Attorney General in the Chancery Court of Hinds County, Mississippi First Judicial District (Case No. G 2008 6 S 2) filed a lawsuit regarding our former Express IRA product that is styled ~~Jim Hood, Attorney for the State of Mississippi v. H&R Block, Inc., H&R Block Financial Advisors, Inc~~., ~~et al.~~ The complaint alleges fraudulent business practices, deceptive acts and practices, common law fraud and breach of fiduciary duty with respect to the sale of the product in Mississippi and seeks equitable relief, disgorgement of profits, damages and restitution, civil penalties and punitive damages. We have not concluded that a loss related to this matter is probable, nor have we accrued a loss contingency related to this matter.

Although we sold H&R Block Financial Advisors, Inc. (HRBFA) effective November 1, 2008, we remain responsible for any liabilities relating to the Express IRA litigation through an indemnification agreement.

~~OTHER~~ – We are from time to time a party to litigation, claims and other loss contingencies not discussed herein arising out of our business operations. These matters may include actions by state attorneys general, other state regulators, federal regulators, individual plaintiffs, and cases in which plaintiffs seek to represent others who may be similarly situated.

While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay to discharge or settle these other matters will not have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously. The amounts claimed in the matters are substantial, however, and there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

NOTE ~~11:~~12: CONDENSED CONSOLIDATING FINANCIAL STATEMENTS

Block Financial LLC (Block Financial) is a 100% owned subsidiary of the Company. Block Financial is the Issuer and the Company is the full and unconditional Guarantor of the Senior Notes, our ~~2017~~ CLOC and other indebtedness issued from time to time. These condensed consolidating financial statements have been prepared using the equity method of accounting. Earnings of subsidiaries are, therefore, reflected in the Company's investment in subsidiaries account. The elimination entries eliminate investments in subsidiaries, related stockholders' equity and other intercompany balances and transactions.



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CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS (in 000s)
Three months ended January 31, 2018 H&R Block, Inc.
(Guarantor)
Block Financial
(Issuer)
Other
Subsidiaries
Eliminations
Consolidated
H&R Block
Total revenues $ —
$ 55,795
$ 449,608
$ (16,977 ) $ 488,426
Cost of revenues —
33,805
391,772
(8,976 ) 416,601
Selling, general and administrative —
10,823
166,276
(8,001 ) 169,098
Total operating expenses —
44,628
558,048
(16,977 ) 585,699
Other income (expense), net (250,732 ) 7,819
(20,071 ) 264,012
1,028
Interest expense on external borrowings —
(24,491 ) (69 ) —
(24,560 )
Loss from continuing operations before income taxes (benefit) (250,732 ) (5,505 ) (128,580 ) 264,012
(120,805 )
Income taxes (benefit) (5,087 ) 15,600
111,607
—
122,120
Net loss from continuing operations (245,645 ) (21,105 ) (240,187 ) 264,012
(242,925 )
Net loss from discontinued operations —
(2,720 ) —
—
(2,720 )
Net loss (245,645 ) (23,825 ) (240,187 ) 264,012
(245,645 )
Other comprehensive income 4,848
—
4,848
(4,848 ) 4,848
Comprehensive loss $ (240,797 ) $ (23,825 ) $ (235,339 ) $ 259,164
$ (240,797 )

CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS (in 000s)
Three months ended January 31, 2017 H&R Block, Inc.
(Guarantor)
Block Financial
(Issuer)
Other
Subsidiaries
Eliminations
Consolidated
H&R Block
Total revenues $ —
$ 53,990
$ 411,099
$ (13,207 ) $ 451,882
Cost of revenues —
33,242
364,286
(8,751 ) 388,777
Selling, general and administrative —
10,693
181,660
(4,456 ) 187,897
Total operating expenses —
43,935
545,946
(13,207 ) 576,674
Other income (expense), net (106,332 ) 14,978
(1,777 ) 93,265
134
Interest expense on external borrowings —
(25,858 ) (82 ) —
(25,940 )
Loss from continuing operations before tax benefit (106,332 ) (825 ) (136,706 ) 93,265
(150,598 )
Income tax benefit (1,818 ) (2,939 ) (44,629 ) —
(49,386 )
Net income (loss) from continuing operations (104,514 ) 2,114
(92,077 ) 93,265
(101,212 )
Net loss from discontinued operations —
(3,282 ) (20 ) —
(3,302 )
Net loss (104,514 ) (1,168 ) (92,097 ) 93,265
(104,514 )
Other comprehensive income 1,759
—
1,759
(1,759 ) 1,759
Comprehensive loss $ (102,755 ) $ (1,168 ) $ (90,338 ) $ 91,506
$ (102,755 )



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CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS (in 000s)
Nine months ended January 31, 2018
H&R Block, Inc.
(Guarantor)

Block Financial
(Issuer)

Other
Subsidiaries

Eliminations

Consolidated
H&R Block

Total revenues $ —
$ 85,056
$ 704,762
$ (22,736 ) $ 767,082
Cost of revenues —
46,769
846,685
(9,119 ) 884,335
Selling, general and administrative —
17,614
377,196
(13,617 ) 381,193
Total operating expenses —
64,383
1,223,881
(22,736 ) 1,265,528
Other income (expense), net (538,995 ) 20,884
(33,710 ) 555,080
3,259
Interest expense on external borrowings —
(66,873 ) (229 ) —
(67,102 )
Loss from continuing operations before income taxes (benefit) (538,995 ) (25,316 ) (553,058 ) 555,080
(562,289 )
Income taxes (benefit) (9,217 ) 9,987
(44,004 ) —
(43,234 )
Net loss from continuing operations (529,778 ) (35,303 ) (509,054 ) 555,080
(519,055 )
Net loss from discontinued operations —
(10,721 ) (2 ) —
(10,723 )
Net loss (529,778 ) (46,024 ) (509,056 ) 555,080
(529,778 )
Other comprehensive income 5,925
—
5,925
(5,925 ) 5,925
Comprehensive loss $ (523,853 ) $ (46,024 ) $ (503,131 ) $ 549,155
$ (523,853 )

CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS (in 000s)
Nine months ended January 31, 2017
H&R Block, Inc.
(Guarantor)

Block Financial
(Issuer)

Other
Subsidiaries

Eliminations

Consolidated
H&R Block

Total revenues $ —
$ 80,428
$ 641,322
$ (13,351 ) $ 708,399
Cost of revenues —
47,514
786,946
(8,895 ) 825,565
Selling, general and administrative —
14,905
389,923
(4,456 ) 400,372
Total operating expenses —
62,419
1,176,869
(13,351 ) 1,225,937
Other income (expense), net (379,767 ) 17,011
(24,601 ) 392,305
4,948
Interest expense on external borrowings —
(69,420 ) (606 ) —
(70,026 )
Loss from continuing operations before tax benefit (379,767 ) (34,400 ) (560,754 ) 392,305
(582,616 )
Income tax benefit (5,360 ) (14,695 ) (196,908 ) —
(216,963 )
Net loss from continuing operations (374,407 ) (19,705 ) (363,846 ) 392,305
(365,653 )
Net loss from discontinued operations —
(8,733 ) (21 ) —
(8,754 )
Net loss (374,407 ) (28,438 ) (363,867 ) 392,305
(374,407 )
Other comprehensive loss (4,130 ) —
(4,130 ) 4,130
(4,130 )
Comprehensive loss $ (378,537 ) $ (28,438 ) $ (367,997 ) $ 396,435
$ (378,537 )



20	~~Q3 FY2018~~Q1 FY2020 Form 10-Q \| H&R Block, Inc.

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CONDENSED CONSOLIDATING BALANCE SHEETS (in 000s)
As of January 31, 2018 H&R Block, Inc.
(Guarantor)
Block Financial
(Issuer)
Other
Subsidiaries
Eliminations
Consolidated
H&R Block
Cash & cash equivalents $ —
$ 4,475
$ 182,891
$ —
$ 187,366
Cash & cash equivalents - restricted —
—
83,033
—
83,033
Receivables, net —
396,046
395,572
—
791,618
Income taxes receivable 3,250
—
69,525
—
72,775
Prepaid expenses and other current assets —
2,908
146,441
—
149,349
Total current assets 3,250
403,429
877,462
—
1,284,141
Property and equipment, net —
814
249,097
—
249,911
Intangible assets, net —
—
390,993
—
390,993
Goodwill —
—
504,789
—
504,789
Deferred tax assets and income taxes receivable —
20,427
4,878
—
25,305
Investments in subsidiaries 1,655,160
—
67,690
(1,722,850 ) —
Amounts due from affiliates —
1,910,351
2,335,670
(4,246,021 ) —
Other noncurrent assets —
66,497
39,664
—
106,161
Total assets $ 1,658,410
$ 2,401,518
$ 4,470,243
$ (5,968,871 ) $ 2,561,300

Accounts payable and accrued expenses $ 2,516
$ 15,514
$ 145,623
$ —
$ 163,653
Accrued salaries, wages and payroll taxes —
954
134,672
—
135,626
Accrued income taxes and reserves for uncertain tax positions —
—
164,246
—
164,246
Current portion of long-term debt —
—
1,015
—
1,015
Deferred revenue and other current liabilities —
29,052
172,936
—
201,988
Total current liabilities 2,516
45,520
618,492
—
666,528
Long-term debt —
2,279,368
4,863
—
2,284,231
Deferred tax liabilities and reserves for uncertain tax positions 18,293
8,037
175,054
—
201,384
Deferred revenue and other noncurrent liabilities —
903
106,323
—
107,226
Amounts due to affiliates 2,335,670
—
1,910,351
(4,246,021 ) —
Total liabilities 2,356,479
2,333,828
2,815,083
(4,246,021 ) 3,259,369
Stockholders' equity (deficiency) (698,069 ) 67,690
1,655,160
(1,722,850 ) (698,069 )
Total liabilities and stockholders' equity $ 1,658,410
$ 2,401,518
$ 4,470,243
$ (5,968,871 ) $ 2,561,300



CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Three months ended July 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	16,534		$	137,059		$	(3,231	)	$	150,362
Cost of revenues	—			5,216			224,698			(522		)	229,392
Selling, general and administrative	—			2,897			115,948			(2,709		)	116,136
Total operating expenses	—			8,113			340,646			(3,231		)	345,528
Other income (expense), net	(151,752		)	10,497			13,868			136,510			9,123
Interest expense on external borrowings	—			(21,056		)	(15		)	—			(21,071		)
Loss from continuing operations before income tax benefit	(151,752		)	(2,138		)	(189,734		)	136,510			(207,114		)
Income tax benefit	(1,505		)	(178		)	(59,707		)	—			(61,390		)
Net loss from continuing operations	(150,247		)	(1,960		)	(130,027		)	136,510			(145,724		)
Net loss from discontinued operations	—			(4,523		)	—			—			(4,523		)
Net loss	(150,247		)	(6,483		)	(130,027		)	136,510			(150,247		)
Other comprehensive loss	(2,320		)	—			(2,320		)	2,320			(2,320		)
Comprehensive loss	$	(152,567	)	$	(6,483	)	$	(132,347	)	$	138,830		$	(152,567	)



													(in 000s)
Three months ended July 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	16,832		$	131,477		$	(3,126	)	$	145,183
Cost of revenues	—			5,033			217,118			(591		)	221,560
Selling, general and administrative	—			3,250			105,025			(2,535		)	105,740
Total operating expenses	—			8,283			322,143			(3,126		)	327,300
Other income (expense), net	(153,616		)	9,827			7,048			141,283			4,542
Interest expense on external borrowings	—			(21,123		)	(67		)	—			(21,190		)
Loss from continuing operations before income tax benefit	(153,616		)	(2,747		)	(183,685		)	141,283			(198,765		)
Income tax benefit	(946		)	(3,701		)	(45,321		)	—			(49,968		)
Net income (loss) from continuing operations	(152,670		)	954			(138,364		)	141,283			(148,797		)
Net loss from discontinued operations	—			(3,873		)	—			—			(3,873		)
Net loss	(152,670		)	(2,919		)	(138,364		)	141,283			(152,670		)
Other comprehensive loss	(1,731		)	—			(1,731		)	1,731			(1,731		)
Comprehensive loss	$	(154,401	)	$	(2,919	)	$	(140,095	)	$	143,014		$	(154,401	)



H&R Block, Inc. \| ~~Q3 FY2018~~Q1 FY2020 Form 10-Q	21

Table of Contents


CONDENSED CONSOLIDATING BALANCE SHEETS	CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)			CONDENSED CONSOLIDATING BALANCE SHEETS										(in 000s)
As of January 31, 2017		H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
As of July 31, 2019																H&R Block, Inc. (Guarantor)		Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents		$	—		$	4,272	$	216,900	$	—		$	221,172			$	—	$	4,641	$	603,027	$	—		$	607,668
Cash & cash equivalents - restricted		—			8,052		62,114		—			70,166				—		—		157,786		—			157,786
Receivables, net		—			422,034		365,831		—			787,865				—		26,392		49,736		—			76,128
Income taxes receivable		—			—		38,032		—			38,032
Prepaid expenses and other current assets		—			3,217		82,382		—			85,599				2,811		1,682		100,630		—			105,123
Total current assets		—			437,575		765,259		—			1,202,834				2,811		32,715		911,179		—			946,705
Property and equipment, net		—			81		282,277		—			282,358				—		470		199,209		—			199,679
Operating lease right of use asset																—		334		485,813		—			486,147
Intangible assets, net		—			—		434,720		—			434,720				—		—		419,391		—			419,391
Goodwill		—			—		483,320		—			483,320				—		—		821,278		—			821,278
Deferred tax assets and income taxes receivable		3,330			54,777		13,532		—			71,639				464		15,953		125,999		—			142,416
Investments in subsidiaries		1,370,585			—		80,699		(1,451,284		)	—				3,245,662		—		131,249		(3,376,911		)	—
Amounts due from affiliates		—			2,168,620		2,166,873		(4,335,493		)	—				—		1,547,959		2,914,289		(4,462,248		)	—
Other noncurrent assets		—			67,619		35,141		—			102,760				—		62,455		31,929		—			94,384
Total assets		$	1,373,915		$	2,728,672	$	4,261,821	$	(5,786,777	)	$	2,577,631			$	3,248,937	$	1,659,886	$	6,040,336	$	(7,839,159	)	$	3,110,000

Accounts payable and accrued expenses		$	1,941		$	15,051	$	222,093	$	—		$	239,085			19,221		6,093		96,842		—			122,156
Accrued salaries, wages and payroll taxes		—			461		122,996		—			123,457				—		1,787		46,379		—			48,166
Accrued income taxes and reserves for uncertain tax positions		—			—		7,537		—			7,537				—		1,060		181,868		—			182,928
Current portion of long-term debt		—			—		942		—			942
Operating lease liabilities																—		134		186,221		—			186,355
Deferred revenue and other current liabilities		—			33,872		149,744		—			183,616				—		23,861		169,503		—			193,364
Total current liabilities		1,941			49,384		503,312		—			554,637				19,221		32,935		680,813		—			732,969
Long-term debt and line of credit borrowings		—			2,586,744		5,878		—			2,592,622
Long-term debt																—		1,493,289		—		—			1,493,289
Deferred tax liabilities and reserves for uncertain tax positions		5,917			10,786		92,854		—			109,557				24,623		1,486		173,605		—			199,714
Operating lease liabilities																—		187		292,631		—			292,818
Deferred revenue and other noncurrent liabilities		—			1,059		120,572		—			121,631				—		740		99,666		—			100,406
Amounts due to affiliates		2,166,873			—		2,168,620		(4,335,493		)	—				2,914,289		—		1,547,959		(4,462,248		)	—
Total liabilities		2,174,731			2,647,973		2,891,236		(4,335,493		)	3,378,447				2,958,133		1,528,637		2,794,674		(4,462,248		)	2,819,196
Stockholders' equity (deficiency)		(800,816		)	80,699		1,370,585		(1,451,284		)	(800,816		)
Stockholders' equity																290,804		131,249		3,245,662		(3,376,911		)	290,804
Total liabilities and stockholders' equity		$	1,373,915		$	2,728,672	$	4,261,821	$	(5,786,777	)	$	2,577,631			$	3,248,937	$	1,659,886	$	6,040,336	$	(7,839,159	)	$	3,110,000



22	~~Q3 FY2018~~Q1 FY2020 Form 10-Q \| H&R Block, Inc.

Table of Contents



CONDENSED CONSOLIDATING BALANCE SHEETS										(in 000s)
As of July 31, 2018	H&R Block, Inc. (Guarantor)		Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—	$	3,759	$	975,357	$	—		$	979,116
Cash & cash equivalents - restricted	—		—		131,376		—			131,376
Receivables, net	—		40,457		30,119		—			70,576
Prepaid expenses and other current assets	2,811		1,954		96,290		—			101,055
Total current assets	2,811		46,170		1,233,142		—			1,282,123
Property and equipment, net	—		418		226,585		—			227,003
Intangible assets, net	—		—		354,831		—			354,831
Goodwill	—		—		507,941		—			507,941
Deferred tax assets and income taxes receivable	—		17,941		113,742		—			131,683
Investments in subsidiaries	2,762,660		—		128,396		(2,891,056		)	—
Amounts due from affiliates	—		1,538,119		2,560,781		(4,098,900		)	—
Other noncurrent assets	—		56,004		45,453		—			101,457
Total assets	$	2,765,471	$	1,658,652	$	5,170,871	$	(6,989,956	)	$	2,605,038

Accounts payable and accrued expenses	$	2,216	$	7,511	$	135,744	$	—		$	145,471
Accrued salaries, wages and payroll taxes	—		1,423		36,045		—			37,468
Accrued income taxes and reserves for uncertain tax positions	—		1,060		177,253		—			178,313
Deferred revenue and other current liabilities	—		24,952		177,792		—			202,744
Total current liabilities	2,216		34,946		526,834		—			563,996
Long-term debt	—		1,490,668		4,338		—			1,495,006
Deferred tax liabilities and reserves for uncertain tax positions	10,465		3,989		216,838		—			231,292
Deferred revenue and other noncurrent liabilities	—		653		122,082		—			122,735
Amounts due to affiliates	2,560,781		—		1,538,119		(4,098,900		)	—
Total liabilities	2,573,462		1,530,256		2,408,211		(4,098,900		)	2,413,029
Stockholders' equity	192,009		128,396		2,762,660		(2,891,056		)	192,009
Total liabilities and stockholders' equity	$	2,765,471	$	1,658,652	$	5,170,871	$	(6,989,956	)	$	2,605,038

CONDENSED CONSOLIDATING BALANCE SHEETS (in 000s)
As of April 30, 2017
H&R Block, Inc.
(Guarantor)

Block Financial
(Issuer)

Other
Subsidiaries

Eliminations

Consolidated
H&R Block

Cash & cash equivalents $ —
$ 4,486
$ 1,006,845
$ —
$ 1,011,331
Cash & cash equivalents - restricted —
8,060
98,148
—
106,208
Receivables, net —
61,250
101,525
—
162,775
Prepaid expenses and other current assets —
2,280
63,445
—
65,725
Total current assets —
76,076
1,269,963
—
1,346,039
Property and equipment, net —
78
263,749
—
263,827
Intangible assets, net —
—
409,364
—
409,364
Goodwill —
—
491,207
—
491,207
Deferred tax assets and income taxes receivable 5,587
30,743
47,398
—
83,728
Investments in subsidiaries 2,158,234
—
113,714
(2,271,948 ) —
Amounts due from affiliates —
1,493,195
2,194,294
(3,687,489 ) —
Other noncurrent assets —
51,829
48,114
—
99,943
Total assets $ 2,163,821
$ 1,651,921
$ 4,837,803
$ (5,959,437 ) $ 2,694,108

Accounts payable and accrued expenses $ 2,086
$ 14,218
$ 200,724
$ —
$ 217,028
Accrued salaries, wages and payroll taxes —
851
183,005
—
183,856
Accrued income taxes and reserves for uncertain tax positions —
—
348,199
—
348,199
Current portion of long-term debt —
—
981
—
981
Deferred revenue and other current liabilities —
26,759
162,457
—
189,216
Total current liabilities 2,086
41,828
895,366
—
939,280
Long-term debt —
1,487,389
5,628
—
1,493,017
Deferred tax liabilities and reserves for uncertain tax positions 28,324
8,037
122,724
—
159,085
Deferred revenue and other noncurrent liabilities —
953
162,656
—
163,609
Amounts due to affiliates 2,194,294
—
1,493,195
(3,687,489 ) —
Total liabilities 2,224,704
1,538,207
2,679,569
(3,687,489 ) 2,754,991
Stockholders' equity (deficiency) (60,883 ) 113,714
2,158,234
(2,271,948 ) (60,883 )
Total liabilities and stockholders' equity $ 2,163,821
$ 1,651,921
$ 4,837,803
$ (5,959,437 ) $ 2,694,108



H&R Block, Inc. \| ~~Q3 FY2018~~Q1 FY2020 Form 10-Q	23

Table of Contents



CONDENSED CONSOLIDATING BALANCE SHEETS										(in 000s)
As of April 30, 2019	H&R Block, Inc. (Guarantor)		Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—	$	4,109	$	1,568,041	$	—		$	1,572,150
Cash & cash equivalents - restricted	—		—		135,577		—			135,577
Receivables, net	—		35,901		103,064		—			138,965
Prepaid expenses and other current assets	2,812		1,695		142,160		—			146,667
Total current assets	2,812		41,705		1,948,842		—			1,993,359
Property and equipment, net	—		552		211,540		—			212,092
Intangible assets, net	—		—		342,493		—			342,493
Goodwill	—		—		519,937		—			519,937
Deferred tax assets and income taxes receivable	3,218		15,953		122,808		—			141,979
Investments in subsidiaries	3,378,009		—		137,733		(3,515,742		)	—
Amounts due from affiliates	—		1,562,958		2,815,617		(4,378,575		)	—
Other noncurrent assets	—		54,976		35,109		—			90,085
Total assets	$	3,384,039	$	1,676,144	$	6,134,079	$	(7,894,317	)	$	3,299,945

Accounts payable and accrued expenses	$	2,272	$	19,735	$	227,518	$	—		$	249,525
Accrued salaries, wages and payroll taxes	—		1,564		194,963		—			196,527
Accrued income taxes and reserves for uncertain tax positions	—		1,060		270,913		—			271,973
Deferred revenue and other current liabilities	—		21,144		183,832		—			204,976
Total current liabilities	2,272		43,503		877,226		—			923,001
Long-term debt	—		1,492,629		—		—			1,492,629
Deferred tax liabilities and reserves for uncertain tax positions	24,623		1,486		171,797		—			197,906
Deferred revenue and other noncurrent liabilities	—		793		144,089		—			144,882
Amounts due to affiliates	2,815,617		—		1,562,958		(4,378,575		)	—
Total liabilities	2,842,512		1,538,411		2,756,070		(4,378,575		)	2,758,418
Stockholders' equity	541,527		137,733		3,378,009		(3,515,742		)	541,527
Total liabilities and stockholders' equity	$	3,384,039	$	1,676,144	$	6,134,079	$	(7,894,317	)	$	3,299,945

CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS (in 000s)
Nine months ended January 31, 2018
H&R Block, Inc.
(Guarantor)

Block Financial
(Issuer)

Other
Subsidiaries

Eliminations

Consolidated
H&R Block

Net cash used in operating activities $ —
$ (353,081 ) $ (1,004,620 ) $ —
$ (1,357,701 )
Cash flows from investing:
Capital expenditures —
(794 ) (77,071 ) —
(77,865 )
Payments made for business acquisitions, net of cash acquired —
—
(39,397 ) —
(39,397 )
Franchise loans funded —
(20,080 ) (146 ) —
(20,226 )
Payments received on franchise loans —
13,058
333
—
13,391
Intercompany borrowings (payments) —
(427,473 ) (129,736 ) 557,209
—
Other, net —
(9,039 ) 10,563
—
1,524
Net cash used in investing activities —
(444,328 ) (235,454 ) 557,209
(122,573 )
Cash flows from financing:
Repayments of line of credit borrowings —
(40,000 ) —
—
(40,000 )
Proceeds from line of credit borrowings —
830,000
—
—
830,000
Dividends paid (150,258 ) —
—
—
(150,258 )
Repurchase of common stock, including shares surrendered (7,746 ) —
—
—
(7,746 )
Proceeds from exercise of stock options 28,268
—
—
—
28,268
Intercompany borrowings (payments) 129,736
—
427,473
(557,209 ) —
Other, net —
(662 ) (28,260 ) —
(28,922 )
Net cash provided by financing activities —
789,338
399,213
(557,209 ) 631,342
Effects of exchange rates on cash —
—
1,792
—
1,792
Net decrease in cash, cash equivalents and restricted cash —
(8,071 ) (839,069 ) —
(847,140 )
Cash, cash equivalents and restricted cash, beginning of period —
12,546
1,104,993
—
1,117,539
Cash, cash equivalents and restricted cash, end of period $ —
$ 4,475
$ 265,924
$ —
$ 270,399



24	~~Q3 FY2018~~Q1 FY2020 Form 10-Q \| H&R Block, Inc.

Table of Contents


CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS	CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)			CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)
Nine months ended January 31, 2017		H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Three months ended July 31, 2019																		H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Net cash used in operating activities		$	—		$	(420,319	)	$	(989,540	)	$	—		$	(1,409,859	)		$	—		$	(13,442	)	$	(470,387	)	$	—		$	(483,829	)
Cash flows from investing:
Principal payments on mortgage loans and sale of real estate owned, net		—			207,174			—			—			207,174
Capital expenditures		—			(14		)	(73,910		)	—			(73,924		)		—			—			(15,181		)	—			(15,181		)
Payments made for business acquisitions, net of cash acquired		—			—			(52,825		)	—			(52,825		)		—			—			(394,411		)	—			(394,411		)
Franchise loans funded		—			(31,568		)	(220		)	—			(31,788		)		—			(2,689		)	(117		)	—			(2,806		)
Payments received on franchise loans		—			20,605			211			—			20,816
Payments from franchisees																		—			2,352			295			—			2,647
Intercompany borrowings (payments)		—			(891,350		)	(461,916		)	1,353,266			—				—			14,999			(87,762		)	72,763			—
Other, net		—			(10,233		)	5,522			—			(4,711		)		—			(688		)	51,632			—			50,944
Net cash provided by (used in) investing activities		—			(705,386		)	(583,138		)	1,353,266			64,742				—			13,974			(445,544		)	72,763			(358,807		)
Cash flows from financing:
Repayments of line of credit borrowings		—			(445,000		)	—			—			(445,000		)
Proceeds from line of credit borrowings		—			1,545,000			—			—			1,545,000
Dividends paid		(141,537		)	—			—			—			(141,537		)		(52,512		)	—			—			—			(52,512		)
Repurchase of common stock, including shares surrendered		(322,782		)	—			—			—			(322,782		)		(36,456		)	—			—			—			(36,456		)
Proceeds from exercise of stock options		2,403			—			—			—			2,403				1,206			—			—			—			1,206
Intercompany borrowings (payments)		461,916			—			891,350			(1,353,266		)	—				87,762			—			(14,999		)	(72,763		)	—
Other, net		—			—			373			—			373				—			—			(12,431		)	—			(12,431		)
Net cash provided by financing activities		—			1,100,000			891,723			(1,353,266		)	638,457
Net cash used in financing activities																		—			—			(27,430		)	(72,763		)	(100,193		)
Effects of exchange rates on cash		—			—			(2,913		)	—			(2,913		)		—			—			556			—			556
Net decrease in cash, cash equivalents and restricted cash		—			(25,705		)	(683,868		)	—			(709,573		)
Net increase (decrease) in cash, including restricted balances																		—			532			(942,805		)	—			(942,273		)
Cash, cash equivalents and restricted cash, beginning of period		—			38,029			962,882			—			1,000,911				—			4,109			1,703,618			—			1,707,727
Cash, cash equivalents and restricted cash, end of period		$	—		$	12,324		$	279,014		$	—		$	291,338			$	—		$	4,641		$	760,813		$	—		$	765,454



H&R Block, Inc. \| ~~Q3 FY2018~~Q1 FY2020 Form 10-Q	25

Table of Contents



CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)
Three months ended July 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Net cash used in operating activities	$	—		$	(6,335	)	$	(369,228	)	$	—		$	(375,563	)
Cash flows from investing:
Capital expenditures	—			—			(12,057		)	—			(12,057		)
Payments made for business acquisitions, net of cash acquired	—			—			(1,449		)	—			(1,449		)
Franchise loans funded	—			(1,791		)	(14		)	—			(1,805		)
Payments from franchisees	—			5,006			98			—			5,104
Intercompany borrowings (payments)	—			2,718			(152,414		)	149,696			—
Other, net	—			(185		)	3,830			—			3,645
Net cash provided by (used in) investing activities	—			5,748			(162,006		)	149,696			(6,562		)
Cash flows from financing:
Dividends paid	(52,104		)	—			—			—			(52,104		)
Repurchase of common stock, including shares surrendered	(101,665		)	—			—			—			(101,665		)
Proceeds from exercise of stock options	1,355			—			—			—			1,355
Intercompany borrowings (payments)	152,414			—			(2,718		)	(149,696		)	—
Other, net	—			—			(17,494		)	—			(17,494		)
Net cash used in financing activities	—			—			(20,212		)	(149,696		)	(169,908		)
Effects of exchange rates on cash	—			—			(1,153		)	—			(1,153		)
Net decrease in cash, including restricted balances	—			(587		)	(552,599		)	—			(553,186		)
Cash, cash equivalents and restricted cash, beginning of period	—			4,346			1,659,332			—			1,663,678
Cash, cash equivalents and restricted cash, end of period	$	—		$	3,759		$	1,106,733		$	—		$	1,110,492



26	Q1 FY2020 Form 10-Q \| H&R Block, Inc.

Table of Contents


ITEM 2.	MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Our subsidiaries provide assisted, DIY, and ~~do-it-yourself (DIY)~~virtual tax ~~return~~ preparation solutions through multiple channels (including in-person, online and mobile applications, virtual, and desktop software) and distribute H&R Block-branded ~~financial~~ products and services, including those of our financial partners, to the general public primarily in the U.S., Canada, Australia, and their respective territories. Tax returns are either prepared by H&R Block tax professionals (in company-owned or franchise offices, virtually or ~~virtually~~ via ~~the internet)~~an internet review) or prepared and filed by our clients through our DIY tax solutions. We ~~operate as~~also offer small business financial solutions through our company-owned or franchise offices and online through Wave. We report a single segment that includes all of our continuing ~~operations, which are designed~~operations.

RECENT DEVELOPMENTS

On June 28, 2019, we completed our acquisition of Wave HQ Inc. (formerly known as Wave Financial Inc.) and its subsidiaries (collectively, "Wave") for $407.0 million, subject to ~~enable clients to obtain tax preparation and related services seamlessly.~~customary post-closing adjustments for working capital. The acquisition was funded with available cash. See additional discussion in Item 1, note 1.

~~RESULTS OF OPERATIONS~~

Operating Statistics (U.S. only)
Nine months ended January 31, 2018
2017
Change
% Change
Tax returns prepared: (in 000s) ⁽¹⁾

Company-owned operations 1,424
1,349
75
5.6 %
Franchise operations 736
731
5
0.7 %
Total assisted 2,160
2,080
80
3.8 %

Desktop 151
155
(4 ) (2.6 )%
Online 1,126
1,056
70
6.6 %
Total DIY Tax Software 1,277
1,211
66
5.5 %

IRS Free File 94
96
(2 ) (2.1 )%
Total U.S. returns 3,531
3,387
144
4.3 %

Net Average Charge: ⁽²⁾

Company-Owned Operations $ 235.57
$ 226.96
$ 8.61
3.8 %
Franchise Operations ⁽³⁾
226.07
219.26
6.81
3.1 %
Total DIY Tax Software 30.39
30.35
0.04
0.1 %

As of January 31, 2018
2017
Change
% Change
Tax offices:
Company-owned offices 6,690
6,650
40
0.6 %
Franchise offices 3,291
3,386
(95 ) (2.8 )%
Total U.S. offices 9,981
10,036
(55 ) (0.5 )%


⁽¹⁾	An assisted tax return is defined as a current or prior year individual tax return that has been accepted and paid for by the client. Also included are business returns. A DIY Tax software return is defined as a return that has been electronically filed and accepted by the IRS. Also included are online returns paid and printed.


⁽²⁾	~~Net average charge is calculated as tax preparation fees divided by tax returns prepared. For DIY Tax Software, net average charge excludes IRS Free File.~~


⁽³⁾	Net average charge related to H&R Block Franchise Operations represents tax preparation fees collected by H&R Block franchisees divided by returns prepared in franchise offices. H&R Block will recognize a portion of franchise revenues as franchise royalties based on the terms of franchise agreements.



26	~~Q3 FY2018 Form 10-Q \|~~ ~~H&R Block, Inc.~~

~~Table of Contents~~

Consolidated – Financial Results (in 000s, except per share amounts)
Three months ended January 31, 2018 2017 $ Change % Change
Revenues:
U.S. assisted tax preparation fees $ 267,328
$ 245,262
$ 22,066
9.0 %
U.S. royalties 45,420
43,254
2,166
5.0 %
U.S. DIY tax preparation fees 31,322
30,745
577
1.9 %
International revenues 12,308
10,914
1,394
12.8 %
Revenues from Refund Transfers 50,770
47,323
3,447
7.3 %
Revenues from Emerald Card® 16,125
14,100
2,025
14.4 %
Revenues from Peace of Mind® Extended Service Plan 19,967
18,135
1,832
10.1 %
Interest and fee income on Emerald Advance 31,075
30,060
1,015
3.4 %
Other 14,111
12,089
2,022
16.7 %
Total revenues 488,426
451,882
36,544
8.1 %

Compensation and benefits:
Field wages 156,027
142,084
13,943
9.8 %
Other wages 50,717
45,172
5,545
12.3 %
Benefits and other compensation 42,156
36,167
5,989
16.6 %
248,900
223,423
25,477
11.4 %
Occupancy and equipment 107,731
103,867
3,864
3.7 %
Marketing and advertising 64,209
84,101
(19,892 ) (23.7 )%
Depreciation and amortization 48,488
45,160
3,328
7.4 %
Provision for bad debt 29,191
28,348
843
3.0 %
Supplies 4,950
4,453
497
11.2 %
Other 82,230
87,322
(5,092 ) (5.8 )%
Total operating expenses 585,699
576,674
9,025
1.6 %
Other income (expense), net 1,028
134
894
**
Interest expense on borrowings (24,560 ) (25,940 ) 1,380
5.3 %
Pretax loss (120,805 ) (150,598 ) 29,793
19.8 %
Income taxes (benefit) 122,120
(49,386 ) (171,506 ) **
Net loss from continuing operations (242,925 ) (101,212 ) (141,713 ) (140.0 )%
Net loss from discontinued operations (2,720 ) (3,302 ) 582
17.6 %
Net loss $ (245,645 ) $ (104,514 ) $ (141,131 ) (135.0 )%

Basic and diluted loss per share:
Continuing operations $ (1.16 ) $ (0.49 ) $ (0.67 ) (136.7 )%
Discontinued operations (0.02 ) (0.01 ) (0.01 ) (100.0 )%
Consolidated $ (1.18 ) $ (0.50 ) $ (0.68 ) (136.0 )%

EBITDA from continuing operations ⁽¹⁾
$ (47,757 ) $ (79,498 ) $ 31,741
39.9 %


⁽¹⁾	~~See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.~~

~~Three months ended January 31, 2018 compared to January 31, 2017~~

Revenues increased $36.5 million, or 8.1%, from the prior year. U.S. assisted tax preparation fees increased $22.1 million, or 9.0%, primarily due to a 5.6% increase in tax return volumes and a 3.8% increase in net average charge in the current year. U.S. royalties increased $2.2 million, or 5.0%, as we saw an increase in net average charge and royalties from our franchisees related to their offering of Refund Advance loans, while tax return volumes were essentially flat.

~~International revenues increased $1.4 million, or 12.8%, primarily due to higher volumes of tax returns and favorable exchange rates in our Canadian and Australian operations.~~



H&R Block, Inc. \| ~~Q3 FY2018~~Q1 FY2020 Form 10-Q	27

Table of Contents

RESULTS OF OPERATIONS



Consolidated - Financial Results				(in 000s, except per share amounts)
Three months ended July 31,	2019			2018			$ Change			% Change
Revenues:
U.S. assisted tax preparation	$	32,992		$	31,104		$	1,888		6.1	%
U.S. royalties	6,859			7,571			(712		)	(9.4	)%
U.S. DIY tax preparation	3,410			2,781			629			22.6	%
International	40,581			39,179			1,402			3.6	%
Refund Transfers	1,509			1,424			85			6.0	%
Emerald Card®	13,855			14,246			(391		)	(2.7	)%
Peace of Mind® Extended Service Plan	32,837			36,577			(3,740		)	(10.2	)%
Tax Identity Shield®	4,522			4,741			(219		)	(4.6	)%
Interest and fee income on Emerald Advance^TM	554			447			107			23.9	%
Wave	3,625			—			3,625			**
Other	9,618			7,113			2,505			35.2	%
Total revenues	150,362			145,183			5,179			3.6	%

Compensation and benefits:
Field wages	53,803			49,932			3,871			7.8	%
Other wages	53,837			47,822			6,015			12.6	%
Benefits and other compensation	26,474			22,931			3,543			15.5	%
	134,114			120,685			13,429			11.1	%
Occupancy	92,152			90,726			1,426			1.6	%
Marketing and advertising	6,779			6,894			(115		)	(1.7	)%
Depreciation and amortization	38,605			40,432			(1,827		)	(4.5	)%
Bad debt	(968		)	(858		)	(110		)	(12.8	)%
Other ⁽¹⁾	74,846			69,421			5,425			7.8	%
Total operating expenses	345,528			327,300			18,228			5.6	%
Other income (expense), net	9,123			4,542			4,581			100.9	%
Interest expense on borrowings	(21,071		)	(21,190		)	119			0.6	%
Pretax loss	(207,114		)	(198,765		)	(8,349		)	(4.2	)%

Income tax benefit	(61,390		)	(49,968		)	(11,422		)	22.9	%
Net Loss from continuing operations	(145,724		)	(148,797		)	3,073			(2.1	)%
Net loss from discontinued operations	(4,523		)	(3,873		)	(650		)	16.8	%
Net Loss	$	(150,247	)	$	(152,670	)	$	2,423		(1.6	)%

BASIC AND DILUTED LOSS PER SHARE:
Continuing operations	$	(0.72	)	$	(0.72	)	$	—		—	%
Discontinued operations	(0.02		)	(0.02		)	—			—	%
Consolidated	$	(0.74	)	$	(0.74	)	$	—		—	%

EBITDA from continuing operations ⁽²⁾	$	(147,438	)	$	(137,143	)	(10,295		)	7.5	%


⁽¹⁾	We reclassified $2.2 million of supplies expense from its own financial statement line to other expenses for fiscal year 2019 to conform to the current year presentation.

⁽²⁾ See "Non-GAAP FInancial Information" at the end of this item for a reconciliation of non-GAAP measures.

Three months ended July 31, 2019 compared to July 31, 2018

Revenues ~~from RTs~~ increased ~~$3.4~~$5.2 million, or 7.3%, primarily due to a price increase in retail office locations, while revenues from Emerald Card transactions increased $2.0 million, or 14.4%, due primarily to higher fees and higher volumes from our Refund Advance offering.

~~Other revenues increased $2.0 million, or 16.7%, primarily due to increased units sold in prior years of tax identity protection services to our clients.~~

~~Total operating expenses increased $9.0 million, or 1.6%~~3.6%, from the prior ~~year. Field wages~~year period. U.S. assisted tax preparation fees increased ~~$13.9~~$1.9 million, or ~~9.8%~~6.1%, primarily due to higher ~~commission-based wages resulting from higher~~off-season tax return ~~volumes. Other wages~~volumes, slightly offset by lower net average charge.

International revenues increased ~~$5.5~~$1.4 million, or ~~12.3%, due to increased headcount primarily related to information technology resources. Benefits and other compensation increased $6.0 million, or 16.6%~~3.6%, primarily due to higher payroll taxes on increased wages, along with higher stock-based compensation and medical liability reserves. Occupancy and equipment costs increased $3.9 million, or 3.7%, primarily due to higher rent rates and an increase in the number of company-ownedAustralian tax offices due to the acquisition of franchisees. Marketing and advertising decreased $19.9 million, or 23.7%, due to the timing of these expenses, as certain expenses shifted to our fourth quarter. Depreciation and amortization increased $3.3 million, or 7.4%, primarily due to amortization resulting from acquisition of franchisee and competitor businesses.preparation fees, offset by unfavorable exchange rates.

~~Other expenses decreased $5.1 million, or 5.8%. The components of other expenses are as follows:~~

Three months ended January 31, 2018 2017 $ Change % Change
Consulting and outsourced services $ 23,515
$ 28,505
$ (4,990 ) (17.5 )%
Bank partner fees 24,239
20,539
3,700
18.0 %
Client claims and refunds 7,282
5,122
2,160
42.2 %
Employee travel and related expenses 12,849
11,472
1,377
12.0 %
Credit card/bank charges 3,682
3,567
115
3.2 %
Insurance (348 ) 3,898
(4,246 ) **
Legal fees and settlements 703
2,741
(2,038 ) (74.4 )%
Other 10,308
11,478
(1,170 ) (10.2 )%
$ 82,230
$ 87,322
$ (5,092 ) (5.8 )%

Income taxes increased $171.5 million from the prior year. For the three months ended January 31, 2018, we recorded income tax expense of $122.1 million compared to an income tax benefit of $49.4 million for the three months ended January 31, 2017. This increase is primarily due to our provisional estimates of the impacts of the Tax Legislation in relation to the seasonality of our business. Income tax expense recorded during the three months ended January 31, 2018 includes $149.4 million related to the impacts of the Tax Legislation. See Item 1, note 7 to the consolidated financial statements for additional discussion.

Tax returns prepared in company-owned and franchise offices through February 28, 2018 increased 0.7% from the prior year. Our business is highly seasonal and results for the quarter ended January 31, as well as results for the period ended February 28, may not be indicative of results for the entire fiscal year.



28	~~Q3 FY2018~~Q1 FY2020 Form 10-Q \| H&R Block, Inc.

Table of Contents

Consolidated – Financial Results (in 000s, except per share amounts)
Nine months ended January 31, 2018 2017 $ Change % Change
Revenues:
U.S. assisted tax preparation fees $ 333,956
$ 306,030
$ 27,926
9.1 %
U.S. royalties 59,395
56,607
2,788
4.9 %
U.S. DIY tax preparation fees 38,811
36,748
2,063
5.6 %
International revenues 100,659
93,328
7,331
7.9 %
Revenues from Refund Transfers 54,721
51,314
3,407
6.6 %
Revenues from Emerald Card® 40,292
35,809
4,483
12.5 %
Revenues from Peace of Mind® Extended Service Plan 76,495
67,855
8,640
12.7 %
Interest and fee income on Emerald Advance 32,333
31,519
814
2.6 %
Other 30,420
29,189
1,231
4.2 %
Total revenues 767,082
708,399
58,683
8.3 %

Compensation and benefits:
Field wages 261,866
237,223
24,643
10.4 %
Other wages 140,637
129,479
11,158
8.6 %
Benefits and other compensation 86,384
82,619
3,765
4.6 %
488,887
449,321
39,566
8.8 %
Occupancy and equipment 311,335
297,275
14,060
4.7 %
Marketing and advertising 82,875
103,663
(20,788 ) (20.1 )%
Depreciation and amortization 136,878
132,192
4,686
3.5 %
Provision for bad debt 33,429
29,634
3,795
12.8 %
Supplies 12,052
11,467
585
5.1 %
Other 200,072
202,385
(2,313 ) (1.1 )%
Total operating expenses 1,265,528
1,225,937
39,591
3.2 %
Other income (expense), net 3,259
4,948
(1,689 ) (34.1 )%
Interest expense on borrowings (67,102 ) (70,026 ) 2,924
4.2 %
Pretax loss (562,289 ) (582,616 ) 20,327
3.5 %
Income tax benefit (43,234 ) (216,963 ) (173,729 ) (80.1 )%
Net loss from continuing operations (519,055 ) (365,653 ) (153,402 ) (42.0 )%
Net loss from discontinued operations (10,723 ) (8,754 ) (1,969 ) (22.5 )%
Net loss $ (529,778 ) $ (374,407 ) $ (155,371 ) (41.5 )%

Basic and diluted loss per share:
Continuing operations $ (2.49 ) $ (1.71 ) $ (0.78 ) (45.6 )%
Discontinued operations (0.05 ) (0.04 ) (0.01 ) (25.0 )%
Consolidated $ (2.54 ) $ (1.75 ) $ (0.79 ) (45.1 )%

EBITDA from continuing operations ⁽¹⁾
$ (358,309 ) $ (380,398 ) $ 22,089
5.8 %


⁽¹⁾	~~See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.~~

~~Nine months ended January 31, 2018 compared to January 31, 2017~~

Revenues ~~increased $58.7~~from POM decreased $3.7 million, or ~~8.3%~~10.2%, due to changes in the claims pattern used to recognize revenue.

Revenues of $3.6 million were recognized by Wave, which we acquired on June 28, 2019, and therefore were not included in our results of operations in the prior year period.

Total operating expenses increased $18.2 million, or 5.6%, from the prior ~~year. U.S. assisted tax preparation fees~~year period. Field wages increased ~~$27.9~~$3.9 million, or 9.1%, primarily due to a 5.6% increase in tax return volumes and a 3.8% increase in net average charge. U.S. royalties increased $2.8 million, or 4.9%, as we saw an increase in net average charge and royalties from our franchisees related to their offering of Refund Advance loans, while tax return volumes were essentially flat. U.S. DIY fees increased $2.1 million, or 5.6%7.8%, primarily due to higher ~~online tax~~wages due to the increase in return volumes.



~~H&R Block, Inc.~~ ~~\| Q3 FY2018 Form 10-Q~~	29

~~Table of Contents~~

~~International revenues~~ Other wages increased ~~$7.3~~$6.0 million, or ~~7.9%~~12.6%, primarily due to higher ~~volumes~~information technology wages and the acquisition of ~~tax returns~~Wave. Benefits and ~~favorable exchange rates in our Australian operations.~~

~~Revenues from RTs~~other compensation increased ~~$3.4~~$3.5 million, or ~~6.6%, primarily due to a price increase, while revenues from Emerald Card transactions increased $4.5 million, or 12.5%,~~15.5% primarily due to higher ~~fees~~retirement savings plan contributions and ~~interchange income.~~

~~Revenues from POM increased $8.6 million, or 12.7%, due to an increase in units sold in prior years and changes in the timing of forecasted claims.~~

Total operating expenses increased $39.6 million, or 3.2%, from the prior year. Field wages increased $24.6 million, or 10.4%, primarily due to higher commission-based wages resulting from higher tax return volumes and higher office labor in our Australian operations. Other wages increased $11.2 million, or 8.6%, due to increased headcount primarily related to information technology resources and inflationary increases in corporate support wages. Occupancy and equipment costs increased $14.1 million, or 4.7%, primarily due to higher rent rates and an increase in the number of company-owned tax offices due to the acquisition of franchisees. Marketing and advertising decreased $20.8 million, or 20.1%, due to the timing of these expenses, as certain expenses shifted to our fourth quarter. Bad debt expense increased $3.8 million primarily due to recoveries made on older EA balances in the prior year, partially offset by a reduction in the overall bad debt rate on current year balances.stock-based compensation expenses.

Other expenses ~~decreased $2.3~~increased $5.4 million, or ~~1.1%~~7.8%. The components of other expenses are as follows:


Nine months ended January 31,	2018		2017		$ Change			% Change
Three months ended July 31,										2019		2018		$ Change			% Change
Consulting and outsourced services	$	61,607	$	67,794	$	(6,187	)	(9.1	)%	$	18,189	$	20,815	$	(2,626	)	(12.6	)%
Bank partner fees	27,235		23,682		3,553			15.0	%	1,482		1,465		17			1.2	%
Client claims and refunds	33,647		31,500		2,147			6.8	%	9,244		12,622		(3,378		)	(26.8	)%
Employee travel and related expenses	29,284		29,478		(194		)	(0.7	)%	8,425		6,829		1,596			23.4	%
Technology-related expenses										17,410		11,766		5,644			48.0	%
Credit card/bank charges	10,904		8,492		2,412			28.4	%	3,992		2,403		1,589			66.1	%
Insurance	6,765		11,587		(4,822		)	(41.6	)%	4,394		3,389		1,005			29.7	%
Legal fees and settlements	8,600		7,468		1,132			15.2	%	3,273		2,573		700			27.2	%
Supplies										3,286		2,204		1,082			49.1	%
Other	22,030		22,384		(354		)	(1.6	)%	5,151		5,355		(204		)	(3.8	)%
	$	200,072	$	202,385	$	(2,313	)	(1.1	)%	$	74,846	$	69,421	$	5,425		7.8	%

The ~~income tax benefit decreased $173.7~~increase in technology-related expenses of $5.6 million ~~compared to the prior year to $43.2 million primarily~~or 48.0% is due to ~~our provisional estimates of the impacts of the Tax Legislation~~increased investments in relation to the seasonality of our business. The income tax benefit recorded during the nine months ended January 31, 2018 includes $149.4 million of additional tax expense related to the impacts of the Tax Legislation.

We currently estimate that our annual effective tax rate for fiscal year 2018 will be in a range of approximately 6% to 9%. While we believe we have identified all material implications the Tax Legislation is expected to have on our financial statements and were able to record a reasonable estimate of the impacts as provisional amounts as of and for the nine months ended January 31, 2018, we are continuing to evaluate the impacts of the Tax Legislation and do not consider these provisional estimates to be final. The final impacts may differ from the estimates provided, and could have a material impact on our financial statements. Given the significant complexity of the Tax Legislation, we anticipate changes may result due to further analyzing the impact of the provisions on our federal and state estimates. In addition, anticipated guidance from the IRS about implementing the Tax Legislation and the potential for additional guidance from the SEC or the FASB related to the Tax Legislation, may cause these estimates to be adjusted. See Item 1, note 7 to the consolidated financial statements for additional discussion.cloud-based technology.

FINANCIAL CONDITION

These comments should be read in conjunction with the consolidated balance sheets and consolidated statements of cash flows included in Part 1, Item 1.

CAPITAL RESOURCES AND LIQUIDITY –

OVERVIEW – Our primary sources of capital and liquidity include cash from operations (including changes in working capital), draws on our ~~2017~~ CLOC, and issuances of debt. We use our sources of liquidity primarily to fund working capital, service and repay debt, pay dividends, repurchase shares of our common stock, and acquire businesses.



30	~~Q3 FY2018 Form 10-Q \|~~ ~~H&R Block, Inc.~~

~~Table of Contents~~

Our operations are highly seasonal and substantially all of our revenues and cash flow are generated during the period from February through April. Therefore, we require the use of cash to fund losses and working capital needs from May through January, and typically rely on available cash balances from the prior tax season and borrowings to meet our off-season liquidity needs.

Given the likely availability of a number of liquidity options discussed herein, we believe that, in the absence of any unexpected developments, our existing sources of capital as of ~~January~~July 31, ~~2018~~2019 are sufficient to meet our operating, investing and financing needs.



H&R Block, Inc. \| Q1 FY2020 Form 10-Q	29

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DISCUSSION OF CONSOLIDATED STATEMENTS OF CASH FLOWS – The following table summarizes our statements of cash flows for the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018. See Item 1 for the complete consolidated statements of cash flows for these periods.


	(in 000s)						(in 000s)
Nine months ended January 31,	2018			2017
Net cash provided by (used in):
Three months ended July 31,							2019			2018
Net cash used in:
Operating activities	$	(1,357,701	)	$	(1,409,859	)	$	(483,829	)	$	(375,563	)
Investing activities	(122,573		)	64,742			(358,807		)	(6,562		)
Financing activities	631,342			638,457			(100,193		)	(169,908		)
Effects of exchange rates on cash	1,792			(2,913		)	556			(1,153		)
Net change in cash, cash equivalents and restricted cash	$	(847,140	)	$	(709,573	)	$	(942,273	)	$	(553,186	)

Operating Activities. Cash used in operations ~~decreased,~~increased, primarily due to ~~changes in tax balances resulting from~~ the ~~Tax Legislation~~timing of payments for accounts payable, accrued expenses, salaries, wages and ~~prior year settlement payments related to representation and warranty claims, partially offset by an increased loss for the period.~~payroll taxes.

Investing Activities. Cash used in investing activities totaled $~~122.6~~358.8 million for the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 compared to ~~cash provided of~~ $~~64.7~~6.6 million in the prior year period. This change resulted primarily from the acquisition of Wave, partially offset by the receipt of cash ~~received from our portfolio of mortgage loans~~on an available-for-sale debt security in the ~~prior year, which was sold in fiscal year 2017.~~current year.

Financing Activities. Cash ~~provided by~~used in financing activities totaled ~~$631.3~~$100.2 million for the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 compared to ~~$638.5~~$169.9 million in the prior year period. This change resulted primarily from lower ~~borrowings on our CLOC~~share repurchases completed in the current ~~year and share repurchases in the prior year period.~~year.

CASH REQUIREMENTS –

Dividends and Share Repurchases. Returning capital to shareholders in the form of dividends and the repurchase of outstanding shares has historically been a significant component of our capital allocation plan.

We have consistently paid quarterly dividends. Dividends paid totaled $~~150.3~~52.5 million and $~~141.5~~52.1 million for the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 and ~~2017~~2018, respectively. Although we have historically paid dividends and plan to continue to do so, there can be no assurances that circumstances will not change in the future that could affect our ability or decisions to pay dividends.

Our current share repurchase program has remaining authorization of $954.4 million which is effective through June 2022. Although we may continue to repurchase shares, there is no assurance that we will purchase up the full Board authorization.

Capital Investment. Capital expenditures totaled ~~$77.9~~$15.2 million and ~~$73.9~~$12.1 million for the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 and ~~2017,~~2018, respectively. Our capital expenditures relate primarily to recurring improvements to retail offices, as well as investments in computers, software and related assets. In addition to our capital expenditures, we also made payments to acquire businesses. We acquired Wave and franchisee and competitor businesses totaling ~~$39.4~~$394.4 million in the current year compared to franchisee and ~~$52.8~~competitor businesses totaling $1.4 million ~~for~~in the ~~nine months ended January 31, 2018 and 2017, respectively.~~

~~FINANCING RESOURCES~~ – Our 2017 CLOC has capacity up to $2.0 billion, and is scheduled to expire in September 2022. Proceeds under the 2017 CLOC may be used for working capital needs or for other general corporate purposes. We were in compliance with our 2017 CLOC covenants and had an outstanding balance of $790.0 million as of January 31, 2018.prior year. See Item 1, note 1 and note 5 for additional information on our acquisitions.

FINANCING RESOURCES – We had no outstanding balance under the CLOC as of July 31, 2019. Amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $1.1 billion as of July 31, 2019. See Item 1, note 6 to the consolidated financial ~~statements for discussion of the Senior Notes and our 2017 CLOC.~~



~~H&R Block, Inc.~~ ~~\| Q3 FY2018 Form 10-Q~~	31

~~Table of Contents~~

statements.

The following table provides ratings for debt issued by Block Financial as of ~~January~~July 31, ~~2018~~2019 and April 30, ~~2017:~~2019:

As of

~~January~~July 31, ~~2018~~2019

April 30, ~~2017~~2019

Short-term

Long-term

Outlook

Short-term

Long-term

Outlook

Moody's

P-3

Baa3

~~Stable~~Negative

P-3

Baa3

~~Stable~~Negative

S&P

A-2

BBB

Stable

A-2

BBB

~~Negative~~Stable

~~Other than as described above, there~~There have been no material changes in our borrowings from those reported as of April 30, ~~2017~~2019 in our Annual Report on Form 10-K.



30	Q1 FY2020 Form 10-Q \| H&R Block, Inc.

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CASH AND OTHER ASSETS – As of ~~January~~July 31, ~~2018~~2019, we held cash and cash equivalents, excluding restricted amounts, of ~~$187.4~~$607.7 million, including ~~$94.4~~$140.0 million held by our foreign subsidiaries.

Foreign Operations. ~~Seasonal borrowing needs of~~ When necessary, our ~~Canadian operations~~international businesses are ~~typically~~ funded by our U.S. operations. To mitigate foreign currency exchange rate risk, we sometimes enter into foreign exchange forward contracts. There were no forward contracts outstanding as of ~~January~~July 31, ~~2018.~~2019.

We do not currently intend to repatriate any non-borrowed funds held by our foreign subsidiaries.

The impact of changes in foreign exchange rates during the period on our international cash balances resulted in an increase of ~~$1.8~~$0.6 million during the ~~nine~~three months ended ~~January~~July 31, ~~2018~~2019 compared to aan decrease of ~~$2.9~~$1.2 million in the prior year.

CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS – ~~In connection with our agreement with BofI, we are required to purchase a 90% participation interest, at par, in all EAs originated by our lending partner. At~~ ~~January 31, 2018, the principal balance of purchased participation interests totaled $345.0 million.~~

As discussed further in Item 1, note 9 to the consolidated financial statements, we have provided limited guarantees under our Refund Advance Program Agreement of up to $10 million related to loans to clients prior to the IRS accepting electronic filing, with additional limited guarantees for the remaining loans, up to $57 million in the aggregate, which would cover certain incremental loan losses.

There have been no ~~other~~ material changes in our contractual obligations and commercial commitments from those reported as of April 30, ~~2017~~2019 in our Annual Report on Form 10-K.

REGULATORY ENVIRONMENT– The Tax Legislation, which was signed into law on December 22, 2017, includes major changes to the U.S. federal income taxation of individuals and corporations. For a discussion of the impact of the corporate tax law changes included in the Tax Legislation on our consolidated financial statements, see Item 1, note 7 to the consolidated financial statements. With respect to the individual income tax changes within the Tax Legislation, we do not anticipate any material impact to our business or our consolidated financial position, results of operations, or cash flows for fiscal year 2018. We are continuing to evaluate the impact, which may be material, that the individual income tax changes in the Tax Legislation could have on our business and consolidated financial position, results of operations, and cash flows in the fiscal year ending April 30, 2019 and beyond.

On November 17, 2017, the Consumer Financial Protection Bureau (CFPB) officially published its final rule changing the regulation of certain consumer credit products, including payday loans, vehicle title loans, and high-cost installment loans (the “Payday Rule”). Certain limited provisions of the Payday Rule became effective on January 16, 2018, but most provisions do not become effective until August 19, 2019. However, on January 16, 2018, the CFPB stated its intention to engage in a rulemaking process so that the CFPB may reconsider the Payday Rule. Given this development, we expect the Payday Rule will be revised. Depending on the outcome of that rulemaking process, which may include the Payday Rule becoming effective in its current form, the Payday Rule may have a material adverse impact on the EA product, our business, and our consolidated financial position, results of operations, and cash flows. We will continue to analyze the potential impact on the Company as the CFPB’s rulemaking process progresses.



32	~~Q3 FY2018 Form 10-Q \|~~ ~~H&R Block, Inc.~~

~~Table of Contents~~

On October 5, 2016, the CFPB released its final rule regulating certain prepaid products (the “Prepaid Card Rule”). The Prepaid Card Rule was scheduled to take effect on April 1, 2018. However, on January 25, 2018, the CFPB amended the Prepaid Card Rule and extended the general effective date until April 1, 2019. Once effective, the Prepaid Card Rule will apply to the H&R Block Emerald Prepaid MasterCard®, but we do not believe the rule will apply to the EA or Refund Advance products because they are non-covered separate credit products. The Prepaid Card Rule, among other things: (i) requires consumer disclosures to be made prior to acquiring a prepaid account; (ii) requires periodic statements or online access to specified account information; and (iii) requires online posting of the Cardholder Agreement and submission of new and revised Cardholder Agreements to the CFPB. We are continuing to assess the impact of these changes on the H&R Block Emerald Prepaid MasterCard®, but we do not currently expect that the Prepaid Card Rule will have a material adverse effect on our business or our consolidated financial position, results of operations, and cash flows.

There have been no ~~other~~ material changes in our regulatory environment from what was reported as of April 30, ~~2017~~2019 in our Annual Report on Form 10-K.

NON-GAAP FINANCIAL INFORMATION

Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. Because these measures are not measures of financial performance under GAAP and are susceptible to varying calculations, they may not be comparable to similarly titled measures for other companies.

We consider our non-GAAP financial measures to be performance measures and a useful metric for management and investors to evaluate and compare the ongoing operating performance of our business.

We may consider whether other significant items that arise in the future should be excluded from our non-GAAP financial measures.

We measure the performance of our business using a variety of metrics, including earnings before interest, taxes, depreciation and amortization (EBITDA) from continuing ~~operations.~~operations, EBITDA margin from continuing operations, and free cash flow. We also use EBITDA from continuing operations and pretax income of continuing operations, each subject to permitted adjustments, as performance metrics in incentive compensation calculations for our employees.

The following is a reconciliation of EBITDA from continuing operations to net loss:



				(in 000s)
	Three months ended July 31,
	2019			2018
Net loss - as reported	$	(150,247	)	$	(152,670	)
Discontinued operations, net	4,523			3,873
Net loss from continuing operations - as reported	(145,724		)	(148,797		)
Add back:
Income taxes of continuing operations	(61,390		)	(49,968		)
Interest expense of continuing operations	21,071			21,190
Depreciation and amortization of continuing operations	38,605			40,432
	(1,714		)	11,654
EBITDA from continuing operations	$	(147,438	)	$	(137,143	)

(in 000s)
Three months ended January 31, Nine months ended January 31,
2018
2017
2018
2017
Net loss - as reported $ (245,645 ) $ (104,514 ) $ (529,778 ) $ (374,407 )
Discontinued operations, net 2,720
3,302
10,723
8,754
Net loss from continuing operations - as reported (242,925 ) (101,212 ) (519,055 ) (365,653 )
Add back:
Income taxes of continuing operations 122,120
(49,386 ) (43,234 ) (216,963 )
Interest expense of continuing operations 24,560
25,940
67,102
70,026
Depreciation and amortization of continuing operations 48,488
45,160
136,878
132,192
195,168
21,714
160,746
(14,745 )
EBITDA from continuing operations $ (47,757 ) $ (79,498 ) $ (358,309 ) $ (380,398 )



H&R Block, Inc. \| Q1 FY2020 Form 10-Q	31

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FORWARD-LOOKING INFORMATION

This report and other documents filed with the ~~Securities and Exchange Commission (SEC)~~SEC may contain forward-looking statements. In addition, our senior management may make forward-looking statements orally to analysts, investors, the media and others. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words or variation of words such as "expects," "anticipates," "intends," "plans," "believes," "commits," "seeks," "estimates," "projects," "forecasts," "targets," "would," "will," "should," "goal," "could," "may" or other similar expressions. Forward-looking statements provide management's current expectations



~~H&R Block, Inc.~~ ~~\| Q3 FY2018 Form 10-Q~~	33

~~Table of Contents~~

or predictions of future conditions, events or results. All statements that address operating performance, events or developments that we expect or anticipate will occur in the future are forward-looking statements. They may include estimates of revenues, client trajectory, income, effective tax rate, earnings per share, cost savings, capital expenditures, dividends, ~~stock repurchase,~~share repurchases, liquidity, capital structure, market share, industry volumes or other financial items, descriptions of management's plans or objectives for future operations, services or products, or descriptions of assumptions underlying any of the above. All forward-looking statements speak only as of the date they are made and reflect the Company's good faith beliefs, assumptions and expectations, but they are not guarantees of future performance or events. Furthermore, the Company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions, factors, or expectations, new information, data or methods, future events or other changes, except as required by law.

By their nature, forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those suggested by the forward-looking statements. Factors that might cause such differences include, but are not limited to, a variety of economic, competitive, operational and regulatory factors, many of which are beyond the Company's control. In addition, factors that may cause the Company’s actual effective tax rate to differ from estimates include the Company’s actual results from operations compared to current estimates, future discrete items, changes in interpretations and assumptions the Company has made, ~~guidance from the IRS, SEC, or the FASB about the Tax Legislation,~~ and future actions of the Company. Investors should understand that it is not possible to predict or identify all such factors and, consequently, should not consider any such list to be a complete set of all potential risks or uncertainties.

Details about risks, uncertainties and assumptions that could affect various aspects of our business are included throughout our Annual Report on Form 10-K for the fiscal year ended April 30, ~~2017~~2019 and are also described from time to time in other filings with the SEC. Investors should carefully consider all of these risks, and should pay particular attention to Item 1A, "Risk Factors," and Item 7 under "Critical Accounting Policies" of our Annual Report on Form 10-K for the fiscal year ended April 30, ~~2017 and Item 1A, Risk Factors in any subsequently-filed Quarterly Reports on Form 10-Q.~~2019.


ITEM 3.	QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

There have been no material changes in our market risks from those reported at April 30, ~~2017~~2019 in our Annual Report on Form 10-K.

ITEM 4. CONTROLS AND PROCEDURES

EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES – As of the end of the period covered by this Form 10-Q, management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)). Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of the end of the period covered by this Quarterly Report on Form 10-Q.

CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING – There were no changes during the last fiscal quarter that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

For a description of our material pending legal proceedings, see discussion in Part I, Item 1, note 1011 to the consolidated financial statements.



32	Q1 FY2020 Form 10-Q \| H&R Block, Inc.

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ITEM 1A. RISK FACTORS

~~Except as described in Part I, Item 2, Regulatory Environment, there~~There have been no material changes in our risk factors from those reported at April 30, ~~2017~~2019 in our Annual Report on Form 10-K.



34	~~Q3 FY2018 Form 10-Q \|~~ ~~H&R Block, Inc.~~

~~Table of Contents~~

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

A summary of our purchases of H&R Block common stock during the ~~third~~first quarter of fiscal year ~~2018~~2020 is as follows:

(in 000s, except per share amounts)

Total Number of
Shares Purchased ⁽¹⁾

Average
Price Paid
per Share

Total Number of Shares
Purchased as Part of
Publicly Announced Plans
or Programs ⁽²⁾

Maximum Dollar Value of
Shares that May Yet Be
Purchased Under the Plans
or Programs ⁽²⁾

November 1 - November 30 —
$ —
—
$ 1,183,190
December 1 - December 31 3
$ 27.22
—
$ 1,183,190
January 1 - January 31 3
$ 26.69
—
$ 1,183,190
6
$ 26.80
—



(in 000s, except per share amounts)
	Total Number of Shares Purchased ⁽¹⁾	Average Price Paid per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs ⁽²⁾	Maximum Dollar Value of Shares that May Yet Be Purchased Under the Plans or Programs ⁽²⁾
May 1 - May 31	1	$	26.65	—	$	998,470
June 1 - June 30	132	$	29.30	—	$	998,470
July 1 - July 31	1,774	$	27.83	1,593	$	954,421
	1,907	$	27.93	1,593


⁽¹⁾	We purchased approximately 6314 thousand shares in connection with funding employee income tax withholding obligations arising upon the lapse of restrictions on restricted shares and restricted share units.


⁽²⁾	In September 2015, we announced that our Board of Directors approved a ~~$3.5~~$3.5 billion share repurchase program, effective through June 2019. In June 2019, our Board of Directors extended the share repurchase program through June 2022.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION

None.

ITEM 6. EXHIBITS

The following exhibits are numbered in accordance with the Exhibit Table of Item 601 of Regulation S-K:


~~12.1~~10.1	~~Computation~~Form of ~~Ratio of Earnings~~2018 Long Term Incentive Plan Award Agreement for Market Stock Units, as approved on June 20, 2019, filed as Exhibit 10.1 to ~~Fixed Charges for H&R Block, Inc.~~the Company’s current report on Form 8-K filed June 24, 2019, file number 1-06089, is incorporated herein by reference.


~~12.2~~10.2	~~Computation~~Form of ~~Ratio~~2018 Long Term Incentive Plan Award Agreement for Performance Share Units, as approved on June 20, 2019, filed as Exhibit 10.2 to the Company’s current report on Form 8-K filed June 24, 2019, file number 1-06089, is incorporated herein by reference.


10.3	Alternate Form of ~~Earnings~~2018 Long Term Incentive Plan Award Agreement for Restricted Share Units, as approved on June 20, 2019, filed as Exhibit 10.3 to ~~Fixed Charges~~the Company’s current report on Form 8-K filed June 24, 2019, file number 1-06089, is incorporated herein by reference.


10.4	Alternate Form of 2018 Long Term Incentive Plan Award Agreement for Market Stock Units, as approved on June 20, 2019, filed as Exhibit 10.4 to the Company’s current report on Form 8-K filed June 24, 2019, file number 1-06089, is incorporated herein by reference.


10.5	Alternate Form of 2018 Long Term Incentive Plan Award Agreement for Performance Share Units, as approved on June 20, 2019, filed as Exhibit 10.5 to the Company’s current report on Form 8-K filed June 24, 2019, file number 1-06089, is incorporated herein by reference.


10.6	Form of 2018 Long Term Incentive Plan Award Agreement for Two-Year Restricted Share Units, as approved on June 20, 2019, filed as Exhibit 10.6 to the Company’s current report on Form 8-K filed June 24, 2019, file number 1-06089, is incorporated herein by reference.



H&R Block, ~~Financial LLC.~~Inc. \| Q1 FY2020 Form 10-Q	33

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10.7	Alternate Form of 2018 Long Term Incentive Plan Award Agreement for Two-Year Restricted Share Units, as approved on June 20, 2019, filed as Exhibit 10.7 to the Company’s current report on Form 8-K filed June 24, 2019, file number 1-06089, is incorporated herein by reference.


10.8	Amended and Restated H&R Block Executive Performance Plan


31.1	Certification by Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.


31.2	Certification by Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.


32.1	Certification by Chief Executive Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.


32.2	Certification by Chief Financial Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.


101.INS	Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document


101.SCH	Inline XBRL Taxonomy Extension Schema


101.CAL	Inline XBRL Extension Calculation Linkbase


101.LAB	Inline XBRL Taxonomy Extension Label Linkbase


101.PRE	Inline XBRL Taxonomy Extension Presentation Linkbase


101.DEF	Inline XBRL Taxonomy Extension Definition Linkbase


104	Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)



34	Q1 FY2020 Form 10-Q \| H&R Block, Inc. ~~\| Q3 FY2018 Form 10-Q~~	35

Table of Contents

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

H&R BLOCK, INC.

/s/ Jeffrey J. Jones II

Jeffrey J. Jones II

President and Chief Executive Officer

~~March 7, 2018~~September 6, 2019

/s/ Tony G. Bowen

Tony G. Bowen

Chief Financial Officer

~~March 7, 2018~~September 6, 2019

/s/ Kellie J. Logerwell

Kellie J. Logerwell

Chief Accounting Officer

~~March 7, 2018~~September 6, 2019



36	~~Q3 FY2018 Form 10-Q \|~~ H&R Block, Inc. \| Q1 FY2020 Form 10-Q	35



(in 000s)
Credit Quality Indicator – Year of origination:
2018	$	352,591
2017	8,342
2016 and prior	6,634
Revolving loans	23,291
	390,858
Allowance	(27,805		)
Net balance	$	363,053



CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Three months ended January 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	55,795		$	449,608		$	(16,977	)	$	488,426
Cost of revenues	—			33,805			391,772			(8,976		)	416,601
Selling, general and administrative	—			10,823			166,276			(8,001		)	169,098
Total operating expenses	—			44,628			558,048			(16,977		)	585,699
Other income (expense), net	(250,732		)	7,819			(20,071		)	264,012			1,028
Interest expense on external borrowings	—			(24,491		)	(69		)	—			(24,560		)
Loss from continuing operations before income taxes (benefit)	(250,732		)	(5,505		)	(128,580		)	264,012			(120,805		)
Income taxes (benefit)	(5,087		)	15,600			111,607			—			122,120
Net loss from continuing operations	(245,645		)	(21,105		)	(240,187		)	264,012			(242,925		)
Net loss from discontinued operations	—			(2,720		)	—			—			(2,720		)
Net loss	(245,645		)	(23,825		)	(240,187		)	264,012			(245,645		)
Other comprehensive income	4,848			—			4,848			(4,848		)	4,848
Comprehensive loss	$	(240,797	)	$	(23,825	)	$	(235,339	)	$	259,164		$	(240,797	)



CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Three months ended January 31, 2017	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	53,990		$	411,099		$	(13,207	)	$	451,882
Cost of revenues	—			33,242			364,286			(8,751		)	388,777
Selling, general and administrative	—			10,693			181,660			(4,456		)	187,897
Total operating expenses	—			43,935			545,946			(13,207		)	576,674
Other income (expense), net	(106,332		)	14,978			(1,777		)	93,265			134
Interest expense on external borrowings	—			(25,858		)	(82		)	—			(25,940		)
Loss from continuing operations before tax benefit	(106,332		)	(825		)	(136,706		)	93,265			(150,598		)
Income tax benefit	(1,818		)	(2,939		)	(44,629		)	—			(49,386		)
Net income (loss) from continuing operations	(104,514		)	2,114			(92,077		)	93,265			(101,212		)
Net loss from discontinued operations	—			(3,282		)	(20		)	—			(3,302		)
Net loss	(104,514		)	(1,168		)	(92,097		)	93,265			(104,514		)
Other comprehensive income	1,759			—			1,759			(1,759		)	1,759
Comprehensive loss	$	(102,755	)	$	(1,168	)	$	(90,338	)	$	91,506		$	(102,755	)



CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Nine months ended January 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	85,056		$	704,762		$	(22,736	)	$	767,082
Cost of revenues	—			46,769			846,685			(9,119		)	884,335
Selling, general and administrative	—			17,614			377,196			(13,617		)	381,193
Total operating expenses	—			64,383			1,223,881			(22,736		)	1,265,528
Other income (expense), net	(538,995		)	20,884			(33,710		)	555,080			3,259
Interest expense on external borrowings	—			(66,873		)	(229		)	—			(67,102		)
Loss from continuing operations before income taxes (benefit)	(538,995		)	(25,316		)	(553,058		)	555,080			(562,289		)
Income taxes (benefit)	(9,217		)	9,987			(44,004		)	—			(43,234		)
Net loss from continuing operations	(529,778		)	(35,303		)	(509,054		)	555,080			(519,055		)
Net loss from discontinued operations	—			(10,721		)	(2		)	—			(10,723		)
Net loss	(529,778		)	(46,024		)	(509,056		)	555,080			(529,778		)
Other comprehensive income	5,925			—			5,925			(5,925		)	5,925
Comprehensive loss	$	(523,853	)	$	(46,024	)	$	(503,131	)	$	549,155		$	(523,853	)



CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)
As of January 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—		$	4,475	$	182,891	$	—		$	187,366
Cash & cash equivalents - restricted	—			—		83,033		—			83,033
Receivables, net	—			396,046		395,572		—			791,618
Income taxes receivable	3,250			—		69,525		—			72,775
Prepaid expenses and other current assets	—			2,908		146,441		—			149,349
Total current assets	3,250			403,429		877,462		—			1,284,141
Property and equipment, net	—			814		249,097		—			249,911
Intangible assets, net	—			—		390,993		—			390,993
Goodwill	—			—		504,789		—			504,789
Deferred tax assets and income taxes receivable	—			20,427		4,878		—			25,305
Investments in subsidiaries	1,655,160			—		67,690		(1,722,850		)	—
Amounts due from affiliates	—			1,910,351		2,335,670		(4,246,021		)	—
Other noncurrent assets	—			66,497		39,664		—			106,161
Total assets	$	1,658,410		$	2,401,518	$	4,470,243	$	(5,968,871	)	$	2,561,300

Accounts payable and accrued expenses	$	2,516		$	15,514	$	145,623	$	—		$	163,653
Accrued salaries, wages and payroll taxes	—			954		134,672		—			135,626
Accrued income taxes and reserves for uncertain tax positions	—			—		164,246		—			164,246
Current portion of long-term debt	—			—		1,015		—			1,015
Deferred revenue and other current liabilities	—			29,052		172,936		—			201,988
Total current liabilities	2,516			45,520		618,492		—			666,528
Long-term debt	—			2,279,368		4,863		—			2,284,231
Deferred tax liabilities and reserves for uncertain tax positions	18,293			8,037		175,054		—			201,384
Deferred revenue and other noncurrent liabilities	—			903		106,323		—			107,226
Amounts due to affiliates	2,335,670			—		1,910,351		(4,246,021		)	—
Total liabilities	2,356,479			2,333,828		2,815,083		(4,246,021		)	3,259,369
Stockholders' equity (deficiency)	(698,069		)	67,690		1,655,160		(1,722,850		)	(698,069		)
Total liabilities and stockholders' equity	$	1,658,410		$	2,401,518	$	4,470,243	$	(5,968,871	)	$	2,561,300



CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)
As of April 30, 2017	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—		$	4,486	$	1,006,845	$	—		$	1,011,331
Cash & cash equivalents - restricted	—			8,060		98,148		—			106,208
Receivables, net	—			61,250		101,525		—			162,775
Prepaid expenses and other current assets	—			2,280		63,445		—			65,725
Total current assets	—			76,076		1,269,963		—			1,346,039
Property and equipment, net	—			78		263,749		—			263,827
Intangible assets, net	—			—		409,364		—			409,364
Goodwill	—			—		491,207		—			491,207
Deferred tax assets and income taxes receivable	5,587			30,743		47,398		—			83,728
Investments in subsidiaries	2,158,234			—		113,714		(2,271,948		)	—
Amounts due from affiliates	—			1,493,195		2,194,294		(3,687,489		)	—
Other noncurrent assets	—			51,829		48,114		—			99,943
Total assets	$	2,163,821		$	1,651,921	$	4,837,803	$	(5,959,437	)	$	2,694,108

Accounts payable and accrued expenses	$	2,086		$	14,218	$	200,724	$	—		$	217,028
Accrued salaries, wages and payroll taxes	—			851		183,005		—			183,856
Accrued income taxes and reserves for uncertain tax positions	—			—		348,199		—			348,199
Current portion of long-term debt	—			—		981		—			981
Deferred revenue and other current liabilities	—			26,759		162,457		—			189,216
Total current liabilities	2,086			41,828		895,366		—			939,280
Long-term debt	—			1,487,389		5,628		—			1,493,017
Deferred tax liabilities and reserves for uncertain tax positions	28,324			8,037		122,724		—			159,085
Deferred revenue and other noncurrent liabilities	—			953		162,656		—			163,609
Amounts due to affiliates	2,194,294			—		1,493,195		(3,687,489		)	—
Total liabilities	2,224,704			1,538,207		2,679,569		(3,687,489		)	2,754,991
Stockholders' equity (deficiency)	(60,883		)	113,714		2,158,234		(2,271,948		)	(60,883		)
Total liabilities and stockholders' equity	$	2,163,821		$	1,651,921	$	4,837,803	$	(5,959,437	)	$	2,694,108



Operating Statistics (U.S. only)
Nine months ended January 31,	2018		2017		Change			% Change
Tax returns prepared: (in 000s) ⁽¹⁾
Company-owned operations	1,424		1,349		75			5.6	%
Franchise operations	736		731		5			0.7	%
Total assisted	2,160		2,080		80			3.8	%

Desktop	151		155		(4		)	(2.6	)%
Online	1,126		1,056		70			6.6	%
Total DIY Tax Software	1,277		1,211		66			5.5	%

IRS Free File	94		96		(2		)	(2.1	)%
Total U.S. returns	3,531		3,387		144			4.3	%

Net Average Charge: ⁽²⁾
Company-Owned Operations	$	235.57	$	226.96	$	8.61		3.8	%
Franchise Operations ⁽³⁾	226.07		219.26		6.81			3.1	%
Total DIY Tax Software	30.39		30.35		0.04			0.1	%

As of January 31,	2018		2017		Change			% Change
Tax offices:
Company-owned offices	6,690		6,650		40			0.6	%
Franchise offices	3,291		3,386		(95		)	(2.8	)%
Total U.S. offices	9,981		10,036		(55		)	(0.5	)%



Consolidated – Financial Results				(in 000s, except per share amounts)
Three months ended January 31,	2018			2017			$ Change			% Change
Revenues:
U.S. assisted tax preparation fees	$	267,328		$	245,262		$	22,066		9.0	%
U.S. royalties	45,420			43,254			2,166			5.0	%
U.S. DIY tax preparation fees	31,322			30,745			577			1.9	%
International revenues	12,308			10,914			1,394			12.8	%
Revenues from Refund Transfers	50,770			47,323			3,447			7.3	%
Revenues from Emerald Card®	16,125			14,100			2,025			14.4	%
Revenues from Peace of Mind® Extended Service Plan	19,967			18,135			1,832			10.1	%
Interest and fee income on Emerald Advance	31,075			30,060			1,015			3.4	%
Other	14,111			12,089			2,022			16.7	%
Total revenues	488,426			451,882			36,544			8.1	%

Compensation and benefits:
Field wages	156,027			142,084			13,943			9.8	%
Other wages	50,717			45,172			5,545			12.3	%
Benefits and other compensation	42,156			36,167			5,989			16.6	%
	248,900			223,423			25,477			11.4	%
Occupancy and equipment	107,731			103,867			3,864			3.7	%
Marketing and advertising	64,209			84,101			(19,892		)	(23.7	)%
Depreciation and amortization	48,488			45,160			3,328			7.4	%
Provision for bad debt	29,191			28,348			843			3.0	%
Supplies	4,950			4,453			497			11.2	%
Other	82,230			87,322			(5,092		)	(5.8	)%
Total operating expenses	585,699			576,674			9,025			1.6	%
Other income (expense), net	1,028			134			894			**
Interest expense on borrowings	(24,560		)	(25,940		)	1,380			5.3	%
Pretax loss	(120,805		)	(150,598		)	29,793			19.8	%
Income taxes (benefit)	122,120			(49,386		)	(171,506		)	**
Net loss from continuing operations	(242,925		)	(101,212		)	(141,713		)	(140.0	)%
Net loss from discontinued operations	(2,720		)	(3,302		)	582			17.6	%
Net loss	$	(245,645	)	$	(104,514	)	$	(141,131	)	(135.0	)%

Basic and diluted loss per share:
Continuing operations	$	(1.16	)	$	(0.49	)	$	(0.67	)	(136.7	)%
Discontinued operations	(0.02		)	(0.01		)	(0.01		)	(100.0	)%
Consolidated	$	(1.18	)	$	(0.50	)	$	(0.68	)	(136.0	)%

EBITDA from continuing operations ⁽¹⁾	$	(47,757	)	$	(79,498	)	$	31,741		39.9	%