UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the quarterly period ended September 30, 2020March 31, 2021
Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the transition period from to
Commission File Number: 001-36270
SANTANDER CONSUMER USA HOLDINGS INC.
(Exact Name of Registrant as Specified in Its Charter) 
Delaware 32-0414408
(State or other jurisdiction of
incorporation or organization)
 (I.R.S. Employer
Identification Number)

1601 Elm StreetSuite 800DallasTexas75201
(Address of principal executive offices)
Registrant’s telephone number, including area code (214) 634-1110
Not Applicable
(Former name, former address, and formal fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol (s)Name of each exchange on which registeredOutstanding shares at OctoberApril 26, 20202021
Common Stock ($0.01 par value)SCNew York Stock Exchange306,070,972306,035,735

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  
 No  

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes      No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer”, “accelerated filer”, “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filerAccelerated filerEmerging growth company
Non-accelerated filerSmaller reporting company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act) Yes  
No  

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INDEX


Cautionary Note Regarding Forward-Looking Information
PART I: FINANCIAL INFORMATION
Item 1. Unaudited Condensed Consolidated Financial Statements
Unaudited Condensed Consolidated Balance Sheets
Unaudited Condensed Consolidated Statements of Income and Comprehensive Income
Unaudited Condensed Consolidated Statements of Equity
Unaudited Condensed Consolidated Statements of Cash Flows
Note 1. Description of Business, Basis of Presentation, and Accounting Policies
Note 2. Finance Receivables
Note 3. Credit Loss Allowance and Credit Quality
Note 4. Leases
Note 5. Other Assets
Note 6. Variable Interest Entities
Note 7. Debt
Note 8. Shareholders' Equity
Note 9. Derivative Financial Instruments
Note 10. Fair Value of Financial Instruments
Note 11. Investment Losses, Net
Note 12. Income Taxes
Note 13. Computation of Basic and Diluted Earnings per Common Share
Note 14. Commitments and Contingencies
Note 15. Related-Party Transactions
Note 16. Employee Benefit Plans
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
Item 3. Quantitative and Qualitative Disclosures About Market Risk
Item 4. Controls and Procedures
PART II: OTHER INFORMATION
Item 1. Legal Proceedings
Item 1A. Risk Factors
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
Item 3.Defaults upon Senior Securities
Item 4.Mine Safety Disclosures
Item 5.Other Information
Item 6. Exhibits
SIGNATURES
    
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Unless otherwise specified or the context otherwise requires, the use herein of the terms “we,” “our,” “us,” “SC,” and the “Company” refer to Santander Consumer USA Holdings Inc. and its consolidated subsidiaries.
Cautionary Note Regarding Forward-Looking Information
This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statements about the Company’s expectations, beliefs, plans, predictions, forecasts, objectives, assumptions, or future events or performance are not historical facts and may be forward-looking. These statements are often, but not always, made through the use of words or phrases such as “anticipates,” “believes,” “can,” “could,” “may,” “predicts,” “potential,” “should,” “will,” “estimate,” “plans,” “projects,” “continuing,” “ongoing,” “expects,” “intends,” and similar words or phrases. Although the Company believes that the expectations reflected in these forward-looking statements are reasonable, these statements are not guarantees of future performance and involve risks and uncertainties which are subject to change based on various important factors, some of which are beyond the Company’s control. Among the factors that could cause the Company’s actual performance to differ materially from those suggested by the forward-looking statements are:

the adverse impact of COVID-19 on our business, financial condition, liquidity and results of operations;
our agreement with FCA (FCA US LLC, formerly Chrysler Group LLC)Stellantis N.V. may not result in currently anticipated levels of growth and is subject to certain conditions that could result in termination of the agreement;
continually changing federal, state, and local laws and regulations could materially adversely affect our business;business, including changes to tax laws and regulations and the outcome of ongoing tax audits by federal, state and local income tax authorities that may require the Company to pay additional taxes or recover fewer overpayments compared to what has been accrued or paid as of period-end;
adverse economic conditions in the United States and worldwide may negatively impact our results;
our business could suffer if our access to funding is reduced;
significant risks we face implementing our growth strategy some of which are outsideincluding our control;ability to grow revenue, manage expenses, attract and retain highly-skilled people and raise capital necessary to achieve our business goals;
unexpected costs and delays in connection with exiting our personal lending business;
our business could suffer if we are unsuccessful in developing and maintaining relationships with automobile dealerships;
our financial condition, liquidity, and results of operations depend on the credit performance of our loans;
loss of our key management or other personnel, or an inability to attract such management and personnel;
certain regulations, including but not limited to oversight bythe effects of regulation, actions and/or policies of the Federal Reserve Bank of Boston (FRBB), the Office of the Comptroller of the Currency (OCC), the Consumer Financial Protection Bureau (CFPB), and the European Central Bank (ECB), and the Federal Reserve Bank of Boston (FRBB), whose oversight and regulation may limit certain of our activities, including share repurchase programs, the timing and amount of dividends and other limitations on our business;
acts of God, including pandemics and other significant public health emergencies, and other natural or man-made disasters, and the Company’s ability to deal with disruptions caused by such acts, emergencies and disasters;
inflation, interest rate, market and monetary fluctuations, including effects from the pending discontinuation of LIBOR as an interest rate benchmark, may, among other things, reduce net interest margins and impact funding sources, revenue and expenses, and the value of assets and obligations;
adverse publicity, and negative public opinion, whether specific to the Company or regarding other industry participants or industry-wide factors, or other reputational harm;
the ability of the Company and its third-party vendors to convert, maintain and upgrade, as necessary, the Company’s data processing and other IT infrastructure on a timely and acceptable basis, within projected cost estimates and without significant disruption to the Company’s business;
the Company’s ability to control operational risks, data security breach risks and outsourcing risks, and the possibility of errors in quantitative models and software the Company uses in its business, including as a result of cyberattacks, technological failure, human error, fraud or malice by internal or external parties, and the possibility that the Company’s controls will prove insufficient, fail or be circumvented;
future changes in our relationship with SHUSA and Banco Santander that could adversely affect our operations; and
the other factors that are described in Part I, Item IA – Risk Factors of the 2019Annual Report of the Company on Form 10-K for the year ended December 31, 2020 (the 2020 Annual Report on Form 10-K, impacts of the COVID-19 outbreak on our business, financial condition, liquidity and results of operations, as noted in the Form 8-K filed with the SEC on April 10, 2020 and impacts of the new credit reserving framework, as noted in Part II, Item 1A of our Form 10-Q for the Quarter ended March 31, 2020 filed with the SEC on May 1, 2020.10-K).

If one or more of the factors affecting the Company’s forward-looking information and statements renders forward-looking information or statements incorrect, the Company’s actual results, performance or achievements could differ materially from those expressed in, or implied by, forward-looking information and statements. Therefore, the Company cautions the reader not to place undue reliance on any forward-looking information or statements. The effect of these factors is difficult to predict. Factors other than these also could adversely affect the Company’s results, and the reader should not consider these factors to be a complete set of all potential risks or uncertainties as new factors emerge from time to time. Management cannot assess the
3




impact of any such factor on the Company’s business or the extent to which any factor, or combination of factors, may cause results to differ materially from those contained in any forward-looking statement. Forward-looking statements reflect the current beliefs and expectations of the Company's management and only speak as of the date of this document, and the Company undertakes no obligation to update any forward-looking information or statements, whether written or oral, to reflect any change, except as required by law. All forward-looking statements attributable to the Company are expressly qualified by these cautionary statements.



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Glossary

The following is a list of abbreviations, acronyms, and commonly used terms used in this Quarterly Report on Form 10-Q.
ABSAsset-backed securities
ACLAllowance for credit loss
Advance RateThe maximum percentage of collateral that a lender is willing to lend.
AffiliatesA party that, directly or indirectly through one or more intermediaries, controls, is controlled by, or is under common control with an entity.
AFSAvailable for sale
ALGAutomotive Lease Guide
AmendmentAmendment to the Chrysler Agreement with FCA, dated June 28, 2019
Amortized costsIncludes unpaid principal balance (UPB), net of discounts and premiums
APRAnnual Percentage Rate
ARRCAlternative Reference Rates Committee
ASCAccounting Standards Codification
ASUAccounting Standards Update
BluestemBluestem Brands, Inc., an online retailer for whose customers SC provides financing
BoardSC’s Board of Directors
CBPCitizens Bank of Pennsylvania
CCARComprehensive Capital Analysis and Review
CCAPChrysler Capital
CCARTChrysler Capital Auto Receivables Trust, a securitization platform
CDOChief Diversity Officer
CECLCurrent Expected Credit Loss, Amendments based on ASU 2016-13, ASU 2019-04, and ASU 2019-11
CEOChief Executive Officer
CFPBConsumer Financial Protection Bureau
CFOChief Financial Officer
Chrysler AgreementTen-year master private-label financing agreement with FCA
Clean-up CallThe early redemption of a debt instrument by the issuer, generally when the underlying portfolio has amortized to 5% or 10% of its original balance
CommissionU.S. Securities and Exchange Commission
COVID-19Coronavirus disease 2019
Credit EnhancementA method such as overcollateralization, insurance, or a third-party guarantee, whereby a borrower reduces default risk
DCFDiscounted Cash Flow Analysis
Dealer LoanA Floorplan Loan, real estate loan, working capital loan, or other credit extended to an automobile dealer
Dodd-Frank ActComprehensive financial regulatory reform legislation enacted by the U.S. Congress on July 21, 2010
DOJU.S. Department of Justice
DRIVEDrive Auto Receivables Trust, a securitization platform
EIREffective interest rate
ECLExpected credit losses
Exchange ActSecurities Exchange Act of 1934, as amended
FASBFinancial Accounting Standards Board
FCAFCA US LLC, formerly Chrysler Group LLC
FICO®A common credit score created by Fair Isaac Corporation that is used on the credit reports that lenders use to assess an applicant’s credit risk. FICO® is computed using mathematical models that take into account five factors: payment history, current level of indebtedness, types of credit used, length of credit history, and new credit
FIRREAFinancial Institutions Reform, Recovery and Enforcement Act of 1989
Floorplan LoanA revolving line of credit that finances dealer inventory until sold
Federal Reserve BoardBoard of Governors of the Federal Reserve System
FRBBFederal Reserve Bank of Boston
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FTCFederal Trade Commission
GAPGuaranteed Auto Protection
GAAPU.S. Generally Accepted Accounting Principles
HPIHousing Price Index
HTMHeld to maturity
IPOSC’s Initial Public Offering
ISDAInternational Swaps and Derivative Association
Managed AssetsManaged assets included assets (a) owned and serviced by the Company; (b) owned by the Company and serviced by others; and (c) serviced for others
Nonaccretable DifferenceMPLFAThe difference between the undiscounted contractual cash flows and the undiscounted expected cash flows of a portfolio acquiredTen-year master private-label financing agreement with deteriorated credit qualityStellantis N.V., signed in May 2013
OCCOffice of the Comptroller of the Currency
OvercollateralizationA credit enhancement method whereby more collateral is posted than is required to obtain financing
OEMOriginal equipment manufacturer
PDProbability of default
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Private-labelFinancing branded in the name of the product manufacturer rather than in the name of the finance provider
PSRTPrivate Santander Retail Auto Lease Trust, a lease securitization platform
RCThe Risk Committee of the Board
RemarketingThe controlled disposal of vehicles at the end of the lease term or upon early termination or of financed vehicles obtained through repossession and their subsequent sale
Residual ValueThe future value of a leased asset at the end of its lease term
Retail installment contractsIncludes retail installment contracts individually acquired or originated by the Company and purchased non-credit deteriorated finance receivables
ROURight-of-use (related to operating leases)
RSURestricted stock unit
SAFSantander Auto Finance
SantanderBanco Santander, S.A.
SBNASantander Bank, N.A., a wholly-owned subsidiary of SHUSA. Formerly Sovereign Bank, N.A.
SCSantander Consumer USA Holdings Inc., a Delaware corporation, and its consolidated subsidiaries
SCARTSantander Consumer Auto Receivables Trust, a securitization platform
SCISantander Consumer International Puerto Rico, LLC, a wholly-owned subsidiary of SC Illinois
SC IllinoisSantander Consumer USA Inc., an Illinois corporation and wholly-owned subsidiary of SC
SCRAServicemembers Civil Relief Act
SDARTSantander Drive Auto Receivables Trust, a securitization platform
SECU.S. Securities and Exchange Commission
SHUSASantander Holdings USA, Inc., a wholly-owned subsidiary of Santander and the majority stockholder of SC
SPAINSantander Prime Auto Issuing Note Trust, a securitization platform
SRTSantander Retail Auto Lease Trust, a lease securitization platform
SREVStellantis N.V.Santander Revolving Auto Loan Trust, a securitization platformFCA US LLC, its parent Stellantis N.V., and/or any affiliates
SubventionReimbursement of the finance provider by a manufacturer for the difference between a market loan or lease rate and the below-market rate given to a customer
TDRTroubled Debt Restructuring
TrustsSpecial purpose entities utilized in SC’s financing transactions
VIEVariable Interest Entity
Warehouse LineA revolving line of credit generally used to fund finance receivable originations


56





Part I: FINANCIAL INFORMATION
Item 1. Condensed Consolidated Financial Statements (Unaudited)
SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited) (Dollars in thousands, except share amounts)
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
ASSETSASSETSASSETS
Cash and cash equivalents - $26,920 and $41,785 held at affiliates, respectively$105,616 $81,848 
Cash and cash equivalents - $356,911 and $32,490 held at affiliates, respectivelyCash and cash equivalents - $356,911 and $32,490 held at affiliates, respectively$415,969 $109,053 
Finance receivables held for sale, netFinance receivables held for sale, net763,292 1,007,105 Finance receivables held for sale, net1,567,527 
Finance receivables held for investment, at amortized costFinance receivables held for investment, at amortized cost33,602,108 30,810,487 Finance receivables held for investment, at amortized cost32,090,201 33,114,638 
Allowance for credit lossAllowance for credit loss(6,152,378)(3,043,468)Allowance for credit loss(6,005,115)(6,110,633)
Finance receivables held for investment, at amortized cost, netFinance receivables held for investment, at amortized cost, net27,449,730 27,767,019 Finance receivables held for investment, at amortized cost, net26,085,086 27,004,005 
Restricted cash - $27 and $27 held at affiliates, respectivelyRestricted cash - $27 and $27 held at affiliates, respectively2,267,154 2,079,239 Restricted cash - $27 and $27 held at affiliates, respectively2,623,565 2,221,094 
Accrued interest receivableAccrued interest receivable428,586 288,615 Accrued interest receivable345,769 415,765 
Leased vehicles, netLeased vehicles, net16,195,376 16,461,982 Leased vehicles, net16,478,224 16,391,107 
Furniture and equipment, net of accumulated depreciation of $99,382 and $85,347, respectively60,105 59,873 
Furniture and equipment, net of accumulated depreciation of $106,292 and $104,452, respectivelyFurniture and equipment, net of accumulated depreciation of $106,292 and $104,452, respectively58,081 62,032 
GoodwillGoodwill74,056 74,056 Goodwill74,056 74,056 
Intangible assets, net of amortization of $60,395 and $52,665, respectively62,341 42,772 
Intangible assets, net of amortization of $68,013 and $63,488, respectivelyIntangible assets, net of amortization of $68,013 and $63,488, respectively73,833 70,128 
Other assets - $5,878 and $30,841 held at affiliates, respectively1,042,665 1,071,020 
Other assets - $5,886 and $14,451 held at affiliates, respectivelyOther assets - $5,886 and $14,451 held at affiliates, respectively1,079,419 972,726 
TOTAL ASSETSTOTAL ASSETS$48,448,921 $48,933,529 TOTAL ASSETS$47,234,002 $48,887,493 
LIABILITIES AND EQUITYLIABILITIES AND EQUITYLIABILITIES AND EQUITY
LIABILITIESLIABILITIESLIABILITIES
Borrowings and other debt obligations - $11,208,796 and $5,652,325 to/from affiliates, respectively$41,369,347 $39,194,141 
Borrowings and other debt obligations - $10,501,060 and $10,801,318 to/from affiliates, respectivelyBorrowings and other debt obligations - $10,501,060 and $10,801,318 to/from affiliates, respectively$38,541,624 $41,138,674 
Deferred tax liabilities, netDeferred tax liabilities, net1,095,238 1,468,222 Deferred tax liabilities, net1,497,829 1,263,796 
Accounts payable and accrued expenses - $83,254 and $63,951 held at affiliates, respectively524,816 563,277 
Accounts payable and accrued expenses - $83,994 and $80,428 held at affiliates, respectivelyAccounts payable and accrued expenses - $83,994 and $80,428 held at affiliates, respectively567,474 531,369 
Other liabilities - $816 and $24,730 held at affiliates, respectively364,708 389,269 
Other liabilities - $1,438 and $463 held at affiliates, respectivelyOther liabilities - $1,438 and $463 held at affiliates, respectively395,222 331,693 
TOTAL LIABILITIESTOTAL LIABILITIES43,354,109 41,614,909 TOTAL LIABILITIES41,002,149 43,265,532 
Commitments and contingencies (Notes 7 and 14)Commitments and contingencies (Notes 7 and 14)Commitments and contingencies (Notes 7 and 14)00
STOCKHOLDERS' EQUITY:STOCKHOLDERS' EQUITY:STOCKHOLDERS' EQUITY:
Common stock, $0.01 par value — 1,100,000,000 shares authorized;Common stock, $0.01 par value — 1,100,000,000 shares authorized;Common stock, $0.01 par value — 1,100,000,000 shares authorized;
363,138,607 and 362,798,115 shares issued and 306,070,972 and 339,201,748 shares outstanding, respectively3,061 3,392 
363,459,117 and 363,159,613 shares issued and 306,033,735 and 306,091,978 shares outstanding, respectively363,459,117 and 363,159,613 shares issued and 306,033,735 and 306,091,978 shares outstanding, respectively3,060 3,061 
Additional paid-in capitalAdditional paid-in capital394,428 1,173,262 Additional paid-in capital387,946 393,800 
Accumulated other comprehensive income (loss), net of taxesAccumulated other comprehensive income (loss), net of taxes(56,882)(26,693)Accumulated other comprehensive income (loss), net of taxes(41,818)(50,566)
Retained earningsRetained earnings4,754,205 6,168,659 Retained earnings5,882,665 5,275,666 
TOTAL STOCKHOLDERS' EQUITYTOTAL STOCKHOLDERS' EQUITY5,094,812 7,318,620 TOTAL STOCKHOLDERS' EQUITY6,231,853 5,621,961 
TOTAL LIABILITIES AND EQUITYTOTAL LIABILITIES AND EQUITY$48,448,921 $48,933,529 TOTAL LIABILITIES AND EQUITY$47,234,002 $48,887,493 

See notes to unaudited condensed consolidated financial statements.







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SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME
(Unaudited) (Dollars in thousands, except per share amounts)
For the Three Months EndedFor the Nine Months Ended For the Three Months Ended
September 30,September 30,March 31,
2020201920202019 20212020
Interest on finance receivables and loansInterest on finance receivables and loans$1,300,694 $1,273,022 $3,811,113 $3,787,700 Interest on finance receivables and loans$1,304,651 $1,273,819 
Leased vehicle incomeLeased vehicle income725,156 706,302 2,210,684 2,032,098 Leased vehicle income740,884 747,979 
Other finance and interest incomeOther finance and interest income2,146 9,926 12,354 31,610 Other finance and interest income1,426 7,551 
Total finance and other interest incomeTotal finance and other interest income2,027,996 1,989,250 6,034,151 5,851,408 Total finance and other interest income2,046,961 2,029,349 
Interest expense — Including $87,851, $54,719 and $221,676 and $145,501 to affiliates, respectively292,118 335,212 929,934 999,633 
Interest expense — Including $85,904 and $62,770 to affiliates, respectivelyInterest expense — Including $85,904 and $62,770 to affiliates, respectively253,537 328,834 
Leased vehicle expenseLeased vehicle expense467,172 456,193 1,630,945 1,344,654 Leased vehicle expense423,795 552,912 
Net finance and other interest incomeNet finance and other interest income1,268,706 1,197,845 3,473,272 3,507,121 Net finance and other interest income1,369,629 1,147,603 
Credit loss expenseCredit loss expense340,548 566,849 2,110,331 1,548,404 Credit loss expense136,209 907,887 
Net finance and other interest income after credit loss expenseNet finance and other interest income after credit loss expense928,158 630,996 1,362,941 1,958,717 Net finance and other interest income after credit loss expense1,233,420 239,716 
Profit sharingProfit sharing30,414 18,125 56,239 38,438 Profit sharing67,326 14,295 
Net finance and other interest income after credit loss expense and profit sharingNet finance and other interest income after credit loss expense and profit sharing897,744 612,871 1,306,702 1,920,279 Net finance and other interest income after credit loss expense and profit sharing1,166,094 225,421 
Investment losses, netInvestment losses, net(68,989)(86,397)(279,997)(238,281)Investment losses, net(14,712)(63,426)
Servicing fee income — Including $10,050, $13,117, $33,923 and $40,405 from affiliates, respectively18,574 21,447 56,797 70,255 
Fees, commissions, and other — Including $1,254, $13,465, $11,127 and $32,432 from affiliates, respectively78,924 96,243 256,123 280,815 
Servicing fee income — Including $9,197 and $12,552 from affiliates, respectivelyServicing fee income — Including $9,197 and $12,552 from affiliates, respectively18,694 19,103 
Fees, commissions, and other — Including $3,330 and $3,306 from affiliates, respectivelyFees, commissions, and other — Including $3,330 and $3,306 from affiliates, respectively100,528 95,130 
Total other incomeTotal other income28,509 31,293 32,923 112,789 Total other income104,510 50,807 
Compensation and benefitsCompensation and benefits127,991 132,271 388,960 382,843 Compensation and benefits153,895 133,326 
Repossession expenseRepossession expense35,910 62,937 115,861 203,496 Repossession expense45,346 57,662 
Other expenses — Including $1,456, $1,222, $3,762 and $3,220 to affiliates, respectively99,761 134,262 308,193 314,737 
Total other expenses263,662 329,470 813,014 901,076 
Other expenses — Including $1,814 and $1,097 to affiliates, respectivelyOther expenses — Including $1,814 and $1,097 to affiliates, respectively95,251 91,685 
Total operating expensesTotal operating expenses294,492 282,673 
Income (loss) before income taxesIncome (loss) before income taxes662,591 314,694 526,611 1,131,992 Income (loss) before income taxes976,112 (6,445)
Income tax expense172,476 82,156 137,161 283,684 
Income tax expense (benefit)Income tax expense (benefit)234,457 (2,458)
Net income (loss)Net income (loss)$490,115 $232,538 $389,450 $848,308 Net income (loss)$741,655 $(3,987)
Net income (loss)Net income (loss)$490,115 $232,538 $389,450 $848,308 Net income (loss)$741,655 $(3,987)
Other comprehensive income (loss):Other comprehensive income (loss): Other comprehensive income (loss): 
Unrealized gains (losses) on cash flow hedges, net of tax of $2,083, $(3,610), $(10,419) and $(21,275), respectively7,112 (11,158)(31,726)(66,241)
Unrealized gains (losses) on available-for-sale and held-to-maturity debt securities net of tax of $(88), $(35), $500 and $286, respectively(289)(111)1,537 890 
Unrealized gains (losses) on cash flow hedges, net of tax of $2,949 and $(12,543) respectivelyUnrealized gains (losses) on cash flow hedges, net of tax of $2,949 and $(12,543) respectively9,066 (39,019)
Unrealized gains (losses) on available-for-sale and held-to-maturity debt securities net of tax of $(103) and $661, respectivelyUnrealized gains (losses) on available-for-sale and held-to-maturity debt securities net of tax of $(103) and $661, respectively(318)2,057 
Comprehensive income (loss)Comprehensive income (loss)$496,938 $221,269 $359,261 $782,957 Comprehensive income (loss)$750,403 $(40,949)
Net income per common share (basic)Net income per common share (basic)$1.58 $0.67 $1.21 $2.43 Net income per common share (basic)$2.42 $(0.01)
Net income per common share (diluted)Net income per common share (diluted)$1.58 $0.67 $1.21 $2.42 Net income per common share (diluted)$2.42 $(0.01)
Dividend declared per common shareDividend declared per common share$0.22 $0.22 $0.66 $0.62 Dividend declared per common share$0.44 $0.22 
Weighted average common shares (basic)Weighted average common shares (basic)310,150,293 345,469,657 321,275,907 349,341,627 Weighted average common shares (basic)306,108,987 334,026,052 
Weighted average common shares (diluted)Weighted average common shares (diluted)310,307,265 345,956,043 321,492,331 349,855,822 Weighted average common shares (diluted)306,325,155 334,346,122 


See notes to unaudited condensed consolidated financial statements.
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SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF EQUITY
(Unaudited) (In thousands except per share amounts)
Common StockAdditional
Paid-In Capital
Accumulated
Other
Comprehensive Income (Loss)
Retained EarningsTotal Stockholders' Equity
SharesAmount
Balance — July 1, 2020316,235 $3,162 $624,554 $(63,705)$4,331,454 $4,895,465 
Stock issued in connection with employee incentive compensation plans34 — 237 — — 237 
Stock-based compensation expense— — 1,010 — — 1,010 
Stock repurchase/Treasury stock(10,198)(101)(223,415)— — (223,516)
Dividends-Common stock, $0.22/share— — — — (67,364)(67,364)
Tax sharing with affiliate— — (7,958)— — (7,958)
Available-for-sale securities, net of taxes— — — (289)— (289)
Net income (loss)— — — — 490,115 490,115 
Other comprehensive income (loss), net of taxes— — — 7,112 — 7,112 
Balance — September 30, 2020306,071 $3,061 $394,428 $(56,882)$4,754,205 $5,094,812 
Balance — July 1, 2019348,130 $3,481 $1,413,461 $(20,567)$5,940,886 $7,337,261 
Stock issued in connection with employee incentive compensation plans214 2,886 — — 2,889 
Stock-based compensation expense— — 931 — — 931 
Stock repurchase/Treasury stock(5,480)(55)(140,964)— — (141,019)
Dividends-Common stock, $0.22/share— — — — (76,129)(76,129)
Available-for-sale securities, net of taxes— — — (111)— (111)
Net income— — — — 232,538 232,538 
Other comprehensive income (loss), net of taxes— — — (11,158)— (11,158)
Balance — September 30, 2019342,864 $3,429 $1,276,314 $(31,836)$6,097,295 $7,345,202 



Common StockAdditional
Paid-In Capital
Accumulated
Other
Comprehensive Income (Loss)
Retained EarningsTotal Stockholders' Equity
SharesAmount
Balance — January 1, 2021306,092 $3,061 $393,800 $(50,566)$5,275,666 $5,621,961 
Stock issued in connection with employee incentive compensation plans300 (1,832)— — (1,829)
Stock-based compensation expense— — 5,448 — — 5,448 
Stock repurchase/Treasury stock(358)(4)(9,470)— — (9,474)
Dividends-Common stock, $0.44/share— — — — (134,656)(134,656)
Net income (loss)— — — — 741,655 741,655 
Other comprehensive income (loss), net of taxes— — — 8,748 — 8,748 
Balance — March 31, 2021306,034 $3,060 $387,946 $(41,818)$5,882,665 $6,231,853 
Balance — January 1, 2020339,202 $3,392 $1,173,262 $(26,693)$6,168,659 $7,318,620 
Cumulative-effect adjustment upon adoption of ASU 2016-13— — — — (1,590,885)(1,590,885)
Stock issued in connection with employee incentive compensation plans277 (1,634)— — (1,631)
Stock-based compensation expense— — 4,038 — — 4,038 
Stock repurchase/Treasury stock(18,361)(184)(468,282)— — (468,466)
Dividends-Common stock, $0.22/share— — — — (74,624)(74,624)
Net income (loss)— — — — (3,987)(3,987)
Other comprehensive income (loss), net of taxes— — — (36,962)— (36,962)
Balance — March 31, 2020321,118 $3,211 $707,384 $(63,655)$4,499,163 $5,146,103 



See notes to unaudited condensed consolidated financial statements.







8




SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF EQUITY
(Unaudited) (In thousands except per share amounts)

Common StockAdditional
Paid-In Capital
Accumulated
Other
Comprehensive Income (Loss)
Retained EarningsTotal Stockholders' Equity
SharesAmount
Balance — January 1, 2020339,202 $3,392 $1,173,262 $(26,693)$6,168,659 $7,318,620 
Cumulative-effect adjustment upon adoption of CECL standard (Note 1)
— — — — (1,590,885)(1,590,885)
Tax impact of adoption of ASU 2019-12— — — — (382)(382)
Stock issued in connection with employee incentive compensation plans340 (1,509)— — (1,506)
Stock-based compensation expense— — 6,161 — — 6,161 
Stock repurchase/Treasury stock(33,471)(334)(775,636)— — (775,970)
Dividends-Common stock, $0.66/share— — — — (212,637)(212,637)
Tax sharing with affiliate— — (7,850)— — (7,850)
Available-for-sale securities, net of taxes— — — 1,537 — 1,537 
Net income (loss)— — — — 389,450 389,450 
Other comprehensive income (Loss), net of taxes— — — (31,726)— (31,726)
Balance — September 30, 2020306,071 $3,061 $394,428 $(56,882)$4,754,205 $5,094,812 
Balance — January 1, 2019352,303 3,523 1,515,572 33,515 5,465,748 7,018,358 
Stock issued in connection with employee incentive compensation plans756 1,312 — — 1,320 
Stock-based compensation expense— — 7,973 — — 7,973 
Stock repurchase/Treasury stock(10,195)(102)(245,561)— — (245,663)
Dividends-Common stock, $0.62/share— — — — (216,761)(216,761)
Tax sharing with affiliate— — (2,982)— — (2,982)
Available-for-sale securities, net of taxes— — — 890 — 890 
Net income— — — — 848,308 848,308 
Other comprehensive income (loss), net of taxes— — — (66,241)— (66,241)
Balance — September 30, 2019342,864 $3,429 $1,276,314 $(31,836)$6,097,295 $7,345,202 



See notes to unaudited condensed consolidated financial statements.


9




SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited) (Dollars in thousands)
For the Nine Months Ended 
 
September 30,
For the Three Months Ended March 31,
2020201920212020
Cash flows from operating activities:Cash flows from operating activities:Cash flows from operating activities:
Net income (loss)Net income (loss)$389,450 $848,308 Net income (loss)$741,655 $(3,987)
Adjustments to reconcile net income to net cash provided by operating activitiesAdjustments to reconcile net income to net cash provided by operating activitiesAdjustments to reconcile net income to net cash provided by operating activities
Derivative mark to marketDerivative mark to market10,022 14,027 Derivative mark to market(503)8,923 
Credit loss expenseCredit loss expense2,110,331 1,548,404 Credit loss expense136,209 907,887 
Depreciation and amortization1,726,356 1,439,818 
Accretion of discount(15,231)(59,793)
Depreciation, amortization and accretionDepreciation, amortization and accretion477,423 564,878 
Originations and purchases of receivables held for saleOriginations and purchases of receivables held for sale(1,637,194)Originations and purchases of receivables held for sale(1,173,287)
Proceeds from sales of and collections on receivables held for sale545,293 101,914 
Change in revolving personal loans, net(59,096)(144,411)
Proceeds from sales of and collections on retail installment contracts held for sale (a)Proceeds from sales of and collections on retail installment contracts held for sale (a)1,415,460 24,263 
Investment losses, netInvestment losses, net279,997 238,281 Investment losses, net14,712 63,426 
Stock-based compensationStock-based compensation6,161 7,973 Stock-based compensation5,448 4,038 
Deferred tax expense/(benefit)Deferred tax expense/(benefit)142,554 268,537 Deferred tax expense/(benefit)231,187 (4,798)
Changes in assets and liabilities:
Accrued interest receivable(153,199)6,637 
Accounts receivable3,431 (1,425)
Federal income tax and other taxes(14,145)8,161 
Net change in:Net change in:
Revolving personal loansRevolving personal loans34,246 19,012 
Other assetsOther assets(39,721)(12,792)Other assets80,933 (43,309)
Accrued interest payable(13,237)(1,508)
Other liabilitiesOther liabilities(29,830)(46,675)Other liabilities97,634 (145,217)
Net cash provided by operating activitiesNet cash provided by operating activities3,251,942 4,215,456 Net cash provided by operating activities2,061,117 1,395,116 
Cash flows from investing activities:Cash flows from investing activities:  Cash flows from investing activities:  
Originations and purchases of portfolios, and disbursements on finance receivables held for investment(12,782,253)(12,193,605)
Originations and purchases of portfolios on finance receivables held for investmentOriginations and purchases of portfolios on finance receivables held for investment(3,319,515)(3,939,255)
Collections on finance receivables held for investmentCollections on finance receivables held for investment9,223,448 9,207,346 Collections on finance receivables held for investment3,528,938 3,294,442 
Proceeds from sale of loans held for investment803,614 
Proceeds from sales of retail installment contracts held for sale, originated as held for investment (b)Proceeds from sales of retail installment contracts held for sale, originated as held for investment (b)1,812,552 
Leased vehicles purchasedLeased vehicles purchased(4,891,504)(6,754,501)Leased vehicles purchased(2,172,167)(2,030,936)
Manufacturer incentives receivedManufacturer incentives received339,717 643,552 Manufacturer incentives received15,354 170,800 
Proceeds from sale of leased vehiclesProceeds from sale of leased vehicles3,094,294 2,733,172 Proceeds from sale of leased vehicles1,497,995 941,551 
Change in revolving personal loans, netChange in revolving personal loans, net75,318 64,136 Change in revolving personal loans, net31,121 28,478 
Purchases of available-for-sale securities(85,098)
Proceeds from repayments and maturities of available-for-sale securities6,000 
Purchases of held-to-maturity investment securities(54,584)
Proceeds from repayments and maturities of held-to-maturity securitiesProceeds from repayments and maturities of held-to-maturity securities4,203 Proceeds from repayments and maturities of held-to-maturity securities6,318 
Purchases of furniture and equipmentPurchases of furniture and equipment(18,117)(8,503)Purchases of furniture and equipment(3,496)(7,508)
Sales of furniture and equipmentSales of furniture and equipment334 Sales of furniture and equipment1,332 
Upfront fee paid to FCA(60,000)
Net cash used in investing activities(4,205,861)(6,447,167)
Net cash provided by (used in) investing activitiesNet cash provided by (used in) investing activities1,398,432 (1,542,427)
Cash flows from financing activities:Cash flows from financing activities:  Cash flows from financing activities:  
Proceeds from borrowings and other debt obligations, net of debt issuance costs - $11,545,000 and $6,515,000 from affiliates, respectively37,972,329 33,874,913 
Payments on borrowings and other debt obligations - $(5,995,000) and $(4,765,000) to affiliates, respectively
(35,818,793)(31,151,588)
Proceeds from borrowings and other debt obligations, net of debt issuance costs - $2,200,000 and $1,835,000 from affiliates, respectivelyProceeds from borrowings and other debt obligations, net of debt issuance costs - $2,200,000 and $1,835,000 from affiliates, respectively9,081,404 11,374,959 
Payments on borrowings and other debt obligations - $(2,500,000) and $(1,835,000) to affiliates, respectivelyPayments on borrowings and other debt obligations - $(2,500,000) and $(1,835,000) to affiliates, respectively(11,687,888)(10,357,462)
Proceeds from stock option exercises, grossProceeds from stock option exercises, gross673 4,441 Proceeds from stock option exercises, gross452 409 
Shares repurchasedShares repurchased(775,970)(245,663)Shares repurchased(9,474)(468,466)
Dividends paidDividends paid(212,637)(216,761)Dividends paid(134,656)(74,624)
Net cash provided by (used in) financing activitiesNet cash provided by (used in) financing activities1,165,602 2,265,342 Net cash provided by (used in) financing activities(2,750,162)474,816 

(a)Included in this balance is sales proceeds from Bluestem portfolio sale of $608 million for loans originated as held for sale.
(b)Included in this balance is sales proceeds from Bluestem portfolio sale of $188 million for loans originated as held for investment.


10






SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued)
(Unaudited) (Dollars in thousands)

 For the Nine Months Ended 
 
September 30,
 20202019
Net increase (decrease) in cash and cash equivalents and restricted cash211,683 33,631 
Cash and cash equivalents and restricted cash— Beginning of year2,161,087 2,250,484 
Cash and cash equivalents and restricted cash— End of year$2,372,770 $2,284,115 
Supplemental cash flow information:
      Cash and cash equivalents105,616 38,589 
      Restricted cash2,267,154 2,245,526 
     Total cash, cash equivalents and restricted cash$2,372,770 $2,284,115 




 For the Three Months Ended March 31,
 20212020
Net increase (decrease) in cash and cash equivalents and restricted cash709,387 327,505 
Cash and cash equivalents and restricted cash— Beginning of year2,330,147 2,161,087 
Cash and cash equivalents and restricted cash— End of year$3,039,534 $2,488,592 
Supplemental cash flow information:
      Cash and cash equivalents415,969 501,588 
      Restricted cash2,623,565 1,987,004 
     Total cash, cash equivalents and restricted cash$3,039,534 $2,488,592 



See notes to unaudited condensed consolidated financial statements.
11





SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Dollars in thousands, except per share amounts)
(Unaudited)

1.Description of Business, Basis of Presentation, and Accounting Policies
The Company is the holding company for SC Illinois, and its subsidiaries, a specialized consumer finance company focused on vehicle finance and third-party servicing and delivering service to dealers and customers across the full credit spectrum. The Company’s primary business is the indirect origination and servicing of retail installment contracts and leases, principally, through manufacturer-franchised dealers in connection with their sale of new and used vehicles to retail consumers. Additionally, the Company sells consumer retail installment contracts through flow agreements and, when market conditions are favorable, it accesses the ABS market through securitizations of consumer retail installment contracts. SAF is our primary vehicle financing brand, and is available as a finance option for automotive dealers across the United States.

Since May 2013, under the Chrysler AgreementMPLFA with FCA,Stellantis N.V., the Company has operated as FCA’sStellantis N.V.’s preferred provider for consumer loans, leases and dealer loans and provides services to FCAStellantis N.V. customers and dealers under the CCAP brand. These products and services include consumer retail installment contracts and leases, as well as dealer loans for inventory, construction, real estate, working capital and revolving lines of credit. In 2019, the Company entered into an Amendment to the Chrysler Agreement with FCA, which modified that Agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions.
The Company also originates vehicle loans through a web-based direct lending program, purchases vehicle retail installment contracts from other lenders, and services automobile and recreational and marine vehicle portfolios for other lenders. Additionally, the Company has other relationships through which it provides other consumer finance products.
As of September 30, 2020,March 31, 2021, the Company was owned approximately 80.2%80.3% by SHUSA, a subsidiary of Santander, and approximately 19.8%19.7% by other shareholders.
TheSale of the Personal Lending Portfolio

During the first quarter, the Company is taking numerous proactive stepscompleted the sale of the Bluestem personal lending portfolio to mitigatea third party. In addition, the negative financial and operational impactsCompany executed a forward flow sale agreement with a third party to purchase all personal lending receivables that the Company purchases from Bluestem through the term of COVID-19. Business contingency plans have been implemented and will continue to be adjusted in response to the evolving global situation.agreement with Bluestem.
Basis of Presentation
The accompanying condensed consolidated financial statements include the accounts of the Company and its consolidated subsidiaries, including certain TrustTrusts that are considered VIEs. The Company also consolidates other VIEs for which it is deemed to be the primary beneficiary. All significant intercompany balances and transactions have been eliminated in consolidation.

The accompanyingThese condensed consolidated financial statements as of September 30, 2020 and December 31, 2019,
and for the three and nine months ended September 30, 2020 and 2019, have been prepared in accordance with GAAP for interim financial information and with the instructionspursuant to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements.SEC regulations. In the opinion of management, thesethe accompanying condensed consolidated financial statements containreflect all adjustments consisting of a normal and recurring adjustments,nature necessary for thea fair statement of the financial position, resultsConsolidated Balance Sheets, Statements of operationsOperations, Statements of Comprehensive Income, Statements of Stockholder's Equity and cash flowsStatement of Cash Flow for the interim periods indicated, and contain adequate disclosure forto make the fair statement of this interim financial information.information presented not misleading. Results of operations for the periods presented herein are not necessarily indicative of results of operations for the entire year. These financial statements should be read in conjunction with the Annual Report of the Company on Form 10-K for the year ended December 31, 2019.2020 (the "2020 Annual Report on Form 10-K").
Use of Estimates
The preparation of condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts in the financial statements and accompanying notes. Actual results could differ from those estimates and those differences may be material. The most significant estimates include the determination of credit loss allowance, accretion of discounts and subvention, impairment, fair value
12




measurements, expected end-of-term lease residual values, values of repossessed assets, and income taxes. These estimates, although based on actual historical trends and modeling, may show significant variances over time.
12





Business Segment Information
The Company has 1 reportable segment, Consumer Finance, which includes the Company’s vehicle financial products and services, including retail installment contracts, vehicle leases, and Dealer Loans, as well as financial products and services related to recreational vehicles and marine vehicles. It also includes the Company’s personal loan and point-of-sale financing operations.

Recently Adopted Accounting Standards
Since January 1, 2020, the Company adopted the following FASB ASUs:

Financial Instruments - Credit Losses (Topic 326), Measurement of Credit Losses on Financial Instruments. This guidance significantly changed how entities measure credit losses for most financial assets and certain other instruments that are measured at amortized cost. The amendment introduced a new credit reserving framework known as "Current Expected Credit Loss" (“CECL”), which replaced the incurred loss impairment framework with one that reflects expected credit losses over the full expected life of financial assets and commitments, and requires consideration of a broader range of reasonable and supportable information, including estimation of future expected changes in macroeconomic conditions. Additionally, the standard changed the accounting framework for purchased credit deteriorated held-to-maturity ("HTM") debt securities and loans, and dictates measurement of available-for-sale ("AFS") debt securities using an allowance instead of reducing the carrying amount as it is under the prior OTTI framework. The Company adopted the new guidance on January 1, 2020, on a modified retrospective basis, which resulted in an increase in the ACL of approximately $2.1 billion, a decrease to opening retained earnings of approximately $1.6 billion and a decrease in deferred tax liabilities, net of approximately $0.5 billion, at January 1, 2020. The increase was based on forecasts of expected future economic conditions and was primarily driven by the fact that the allowance covers expected lifetime credit losses of the loan portfolios. The standard did not have a material impact on the Company's other financial instruments.

In March 2020, the FASB issued ASU 2020-4, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting. This guidance provides temporary optional expedients to reduce the costs and complexity associated with the high volume of contractual modifications expected in the transition away from LIBOR as the benchmark rate in contracts and hedges.These optional expedients allow entities to negate many of the accounting impacts of modifying contracts and hedging relationships necessitated by reference rate reform, allowing them to generally maintain the accounting as if a change had not occurred. The Company adopted this standard during the three months ended March 31, 2020, and will elect the practical expedients relative to the Company’s contracts and hedging relationships modified as a result of reference rate reform through December 31, 2022. These practical expedients did not have a material impact on the Company’s business, financial position, results of operations, or disclosures.

In December 2019, the FASB issued ASU 2019-12, Simplifying the Accounting for Income Taxes. The amendments in this ASU simplify the accounting for income taxes by removing certain exceptions to the general tax accounting principles and simplifying other specific tax scenarios. The Company early adopted this update as of January 1, 2020, and it did not have any material impact to the Company’s business, financial position, results of operations, or disclosures.
The adoption of the following ASUs did not have a material impact on the Company’s business, financial position or results of operations.
ASU 2018-17, Consolidation (Topic 10): Targeted Improvements to Related Party Guidance for Variable Interest Entities
ASU 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework- Changes to the Disclosure Requirements for Fair Value Measurement

Accounting Policies
There have been no material changes (except as disclosed below) in the Company's accounting policies from those disclosed in Part II, Item 8 - Financial Statements and Supplementary Data in the 20192020 Annual Report on Form 10-K.
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The change in the following policy is as a result of the Company's adoption of CECL standard, on January 1, 2020.
Investment securities
Debt securities expected to be held for an indefinite period of time are classified as AFS and recorded on the balance sheet at fair value. If the fair value of an AFS debt security declines below its amortized cost basis and the Company does not have the intention or requirement to sell the security before it recovers its amortized cost basis, declines due to credit factors will be recorded in earnings through the ACL for debt securities, and declines due to non-credit factors will be recorded in AOCI, net of taxes. Subsequent to recognition of a credit loss, improvements to the expectation of collectability will be reversed through the ACL for debt securities. If the Company has the intention or requirement to sell the security, the Company will record its fair value changes in earnings as a direct write down to the security. Increases in fair value above amortized cost basis are recorded in AOCI, net of taxes.
The Company conducts an impairment assessment quarterly on all AFS securities with a fair value that is less than their amortized cost basis to determine whether the loss is due to credit factors. Securities for which management expects risk of nonpayment of the amortized cost basis is zero, do not have a reserve. The Company has a zero loss expectation when the securities are issued or guaranteed by certain US government entities, because these entities have a long history of no defaults and the highest credit ratings issued by rating agencies. In the event of a credit loss, the credit component of the impairment is recognized within non-interest income as a separate line item, and by the recording of a valuation reserve. The non-credit component is recorded within AOCI.
Purchased Credit Deteriorated or PCD loans
Loans that the Company deems at acquisition to have more than insignificant deterioration in credit quality since origination (i.e., Purchased Credit Deteriorated or PCD loans) require the recognition of an allowance for credit losses at purchase. The allowance for credit losses is added to the purchase price at the date of acquisition to determine the initial amortized cost basis of the PCD loan. The allowance for credit losses is calculated using the same methodology as originated loans, as described below. Alternatively, the Company can elect the fair value option at the time of purchase for any financial asset. Under the FVO, loans are recorded at fair value with changes in value recognized immediately in income. There is no ACL for loans under an FVO.
Credit Loss Expense and Allowance for Credit losses
General
Credit loss expenses are charged to operations in amounts sufficient to maintain the ACL at levels considered adequate to cover expected credit losses in the Company’s retail installment contracts. The allowance for expected credit losses on retail installment contracts is measured based on a lifetime expected loss model, which means that it is not necessary for a loss event to occur before a credit loss is recognized. Management’s estimate of expected credit losses is based on an evaluation of relevant information about past events, current conditions, and reasonable and supportable forecasts that affect the future collectability of the reported amounts. Management's evaluation takes into consideration the risks in the portfolio, past loss experience, specific loans with loss potential, geographic and industry concentrations, delinquency trends, economic forecasts and other relevant factors. While management uses the best information available to make such evaluations, future adjustments to the ACL may be necessary if conditions differ substantially from the assumptions used in making the evaluations.

The Company measures expected losses of all components on an amortized cost basis. For all loans except TDRs, the Company has elected to exclude accrued interest receivable balances from the measurement of expected credit losses because it applies a nonaccrual policy that results in the timely write off of uncollectible accrued interest. For loans on nonaccrual status, interest income is recognized on a cash basis, and the accrual of interest is resumed and reinstated if a delinquent account subsequently becomes 60 days or less past due.
Methodology
The Company uses several methodologies for the measurement of ACL. The ACL is made up of a quantitative and a qualitative component. To determine the quantitative component, the Company generally uses a DCF approach for determining ACL for TDRs and other individually assessed loans, and a non-DCF approach for other loans. Expected credit losses are estimated on an individual basis only if the individual asset or exposure does not share similar risk attributes with other financial assets or exposures, including when an asset is treated as a collateral dependent asset.

The ACL estimate includes significant assumptions including the reasonable and supportable economic forecast period, which considers the availability of forward-looking scenarios and their respective time horizons, as well as the reversion method to historical losses. This method results in a single, quantitatively consistent credit model across the
14




entire projection period as the macroeconomic effects in the historical data are controlled for the estimate of the long-run loss level.

Models
The Company uses a statistical methodology based on an ECL approach that focuses on forecasting the ECL components (i.e., probability of default, payoff, loss given default and exposure at default) on a loan level basis to estimate the expected future life time losses. The individual loan balances used in the models are measured on an amortized cost basis.
In calculating the probability of default and payoff, the Company developed model forecasts, which consider variables such as delinquency status, loan tenor and other credit quality indicators.
The loss given default component forecasts the extent of losses given that a default has occurred and considers variables such as collateral, loan-to-value and other credit quality indicators.
The exposure at default component captures the effects of expected partial prepayments and underpayments that are expected to occur during the forecast period and considers variable such as loan-to-value, collateral and other credit quality indicators.

The above ECL components are used to compute an ACL based on the weighted average of the results of the macroeconomic scenarios. The weighting of these scenarios is governed and approved quarterly by management through established committee governance. These ECL components are inputs to both the Company’s DCF approach for TDR and individually assessed loans and non-DCF approach for other loans.

When using a non-DCF method to measure the ACL, the Company measures ECL over the asset’s contractual term, adjusted for (a) expected prepayments; (b) expected extensions associated with assets for which management has a reasonable expectation at the reporting date that it will execute a TDR with the borrower; and (c) expected extensions or renewal options (excluding those that are accounted for as derivatives) included in the original or modified contract at the reporting date that are not unconditionally cancellable by the entity.
DCF approaches
A DCF method measures expected credit losses by forecasting expected future principal and interest cash flows and discounting them using the financial asset’s EIR. The ACL reflects the difference between the amortized cost basis (including accrued interest) and the present value of the expected cash flows. When using a DCF method to measure the ACL, the period of exposure is determined as a function of the Company’s expectations of the timing of principal and interest payments. The Company considers estimated prepayments in the future principal and interest cash flows when utilizing a DCF Method. The Company generally uses a DCF approach for TDRs.
Collateral - Dependent Assets
A loan is considered a Collateral Dependent Financial Asset when (a) the Company determines foreclosure is probable or (b) the borrower is experiencing financial difficulty and the Company expects repayment to be provided substantially through the operation or sale of the collateral. For all collateral dependent loans such as certain bankruptcy modifications, the Company measures the ACL as the difference between the loan’s amortized cost basis and the fair value of the underlying collateral as of the reporting date, adjusted for expected costs to sell. If repayment or satisfaction of the loan is dependent only on the operation, rather than the sale, of the collateral, the measure of credit losses does not incorporate estimated costs to sell. The collateral dependent loan is written down (i.e. charged off) to the fair value of the collateral adjusted for costs to sell (if repayment from sale is expected.) Any subsequent increase or decrease in the collateral’s fair value less cost to sell is recognized as an adjustment to the related loan’s ACL.
Negative allowance
Negative allowance is defined as the amount of future recovery expected for accounts that have already been charged-off. The Company performs an analysis of the actual historical recovery values to determine the pattern of recovery and expected rate of recovery over a given historic period, and uses the results of this analysis to determine negative allowance. Negative allowance reduces the ACL.
Qualitative Reserve
15




Regardless of the extent of the Company's analysis of customer performance, portfolio evaluations, trends or risk management processes established, a level of imprecision will always exist due to the judgmental nature of loan portfolio and/or individual loan evaluations. The Company maintains a qualitative reserve as a component of the ACL to recognize the existence of these exposures. Imprecisions include loss factors inherent in the loan portfolio that may not have been discreetly contemplated in deriving the quantitative component of the allowance, as well as potential variability in estimates.

The qualitative adjustment is also established in consideration of several factors such as the interpretation of economic trends, changes in the nature and volume of our loan portfolio, trends in delinquency and collateral values, and concentration risks. This analysis is conducted at least quarterly, and the Company revises the qualitative component of the allowance when necessary in order to address improving or deteriorating credit quality trends or specific risks associated with loan pool classification, not otherwise captured in the quantitative models.
Governance
A comprehensive analysis of the ACL is performed by the Company on a quarterly basis. Management regularly monitors the condition of borrowers and assesses both internal and external factors in determining whether any relationships have deteriorated considering factors such as historical loss experience, trends in delinquency, changes in risk composition and underwriting standards, experience and ability of staff and regional and national economic conditions, trends and forecasts. Risk factors are continuously reviewed and revised by management when conditions warrant.

The Company's reserves are principally based on various models subject to the Company's model risk management framework. New models are approved by the SHUSA's Model Risk Management Committee. Models, inputs and documentation are further reviewed and validated at least annually, and the Company completes a detailed variance analysis of historical model projections against actual observed results on a quarterly basis. Required actions resulting from the Company's analysis, if necessary, are governed by its ACL Committee. Reserve levels are collectively reviewed for adequacy and approved quarterly by Board-level committees.

Changes in the assumptions used in these estimates could have a direct material impact on the credit loss expense in the Consolidated Statements of Operations and in the allowance for credit losses. The loan portfolio represents the largest asset on the Consolidated Balance Sheets. The Company’s models incorporate a variety of assumptions based on historical experience, current conditions and forecasts. Management also applies its judgement in evaluating the appropriateness of the allowance. Material change to the ACL might be necessary if prevailing conditions differ materially from the assumptions and estimates utilized in calculating the ACL.
Recently Issued Accounting Standards Not Yet Adopted

There are no recently issued GAAP accounting developments that we expect will have a material impact on the Company's business, financial position, results of operations, or disclosures upon adoption.

2.    Finance Receivables
Held for Investment
Finance receivables held for investment, net is comprised of the following at September 30, 2020March 31, 2021 and December 31, 2019:2020:
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
Retail installment contracts, net (a)Retail installment contracts, net (a)$27,415,437 $27,719,221 Retail installment contracts, net (a)$26,056,708 $26,975,368 
Purchased receivables - credit deterioratedPurchased receivables - credit deteriorated7,438 12,177 Purchased receivables - credit deteriorated4,655 6,197 
Receivables from dealers3,668 12,536 
Finance lease receivables (Note 4)Finance lease receivables (Note 4)23,187 23,085 Finance lease receivables (Note 4)23,723 22,440 
Finance receivables held for investment, netFinance receivables held for investment, net$27,449,730 $27,767,019 Finance receivables held for investment, net$26,085,086 $27,004,005 
(a) The Company has elected the fair value option for certain retail installment contracts reported in finance receivables held for investment, net.
As of September 30, 2020March 31, 2021 and December 31, 2019, $8,2482020, $3,965 and $22,353$5,614 of loans were recorded at fair value, respectively (Note 10).
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The Company’s held for investment portfolio of retail installment contracts is comprised of the following at September 30, 2020March 31, 2021 and December 31, 2019:2020:
September 30, 2020March 31, 2021
Retail Installment ContractsRetail Installment Contracts
Non-TDRTDRNon-TDRTDR
Unpaid principal balanceUnpaid principal balance$29,667,444$3,801,948Unpaid principal balance$27,442,853$4,357,438
ACLACL(4,900,132)(1,248,522)ACL(4,662,633)(1,338,708)
Discount (net of subvention and participation)Discount (net of subvention and participation)1,004(10,583)Discount (net of subvention and participation)166,786(6,839)
Capitalized origination costs and feesCapitalized origination costs and fees100,7503,528Capitalized origination costs and fees92,9544,857
Net carrying balanceNet carrying balance$24,869,066$2,546,371Net carrying balance$23,039,960$3,016,748
ACL as a percentage of unpaid principal balanceACL as a percentage of unpaid principal balance16.5 %32.8 %ACL as a percentage of unpaid principal balance17.0 %30.7 %
ACL and discount as a percentage of unpaid principal balanceACL and discount as a percentage of unpaid principal balance16.5 %33.1 %ACL and discount as a percentage of unpaid principal balance16.4 %30.9 %

December 31, 2019December 31, 2020
Retail Installment ContractsRetail Installment Contracts
Non-TDRTDRNon-TDRTDR
Unpaid principal balanceUnpaid principal balance$26,895,551$3,859,040Unpaid principal balance$28,977,299$3,945,040
Credit loss allowance - specific(914,718)
Credit loss allowance - collective(2,123,878)
ACLACL(4,792,464)(1,314,170)
Discount (net of subvention and participation)Discount (net of subvention and participation)(67,484)(17,167)Discount (net of subvention and participation)66,373(8,389)
Capitalized origination costs and feesCapitalized origination costs and fees84,9612,916Capitalized origination costs and fees97,6384,041
Net carrying balanceNet carrying balance$24,789,150$2,930,071Net carrying balance$24,348,846$2,626,522
Allowance as a percentage of unpaid principal balance7.9 %23.7 %
Allowance and discount as a percentage of unpaid principal balance8.1 %24.1 %
ACL as a percentage of unpaid principal balanceACL as a percentage of unpaid principal balance16.5 %33.3 %
ACL and discount as a percentage of unpaid principal balanceACL and discount as a percentage of unpaid principal balance16.3 %33.5 %




13




Retail installment contracts
Retail installment contracts are collateralized by vehicle titles, and the Company has the right to repossess the vehicle in the event the consumer defaults on the payment terms of the contract. Most of the Company’s retail installment contracts held for investment are pledged against warehouse lines or securitization bonds (Note 7). Most of the borrowers on the Company’s retail installment contracts held for investment are retail consumers; however, $823,955$902,246 and $741,592$864,680 of the unpaid principal balance represented fleet contracts with commercial borrowers as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively.
During the ninethree months ended September 30,March 31, 2021 and 2020, and 2019, the Company originated (including through the SBNA originations program) $11,145,890$3,659,282 and $9,514,939,$2,621,828, respectively, in CCAP loans which represented 61%57% and 56%53%, respectively, of the total retail installment contract originations (including the SBNA originations program).
As of September 30, 2020,March 31, 2021, borrowers on the Company’s retail installment contracts held for investment are located in Texas (16%), Florida (10%(11%), California (8%), Georgia (5%(6%) and other states each individually representing less than 5% of the Company’s total portfolio.
Purchased receivables

During the three and nine months ended September 30,March 31, 2021 and 2020, and 2019, the Company did not0t acquire any vehicle loan portfolios from third party lenders.

ForDuring the ninethree months ended September 30,March 31, 2021 and 2020, and 2019, the Company recognized certain retail installment contracts with an unpaid principal balance of 0 and $76,878, and $74,718 respectively. For the three months ended September 30, 2020 and 2019, there were 0 retail installment contracts with an unpaid principal balance.respectively, held by non-consolidated securitization Trusts, under optional clean-up calls (Note 6). Following the initial recognition of these loans at fair value, the performing loans in the portfolio are carried at amortized cost, net of allowance for credit losses. The Company elected the fair value option for all non-performing loans acquired (more than 60 days delinquent as of the
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re-recognition date), for which it was probable that not all contractually required payments would be collected (Note 10).
Receivable from Dealers
The receivables from dealers held for investment are all Chrysler Agreement-related. As of September 30, 2020, borrowers on these dealer receivables are located in New York.
Held for Sale
The carrying value of the Company’s finance receivables held for sale, net is comprised of the following at September 30, 2020March 31, 2021 and December 31, 2019:2020:
September 30, 2020December 31, 2019
Personal loans$763,292 $1,007,105 
March 31, 2021December 31, 2020
Retail installment contracts acquired individually$$674,048 
Personal loans (a)893,479 
(a) On March 31, 2021, the Company sold the personal lending portfolio. Refer to Note 1 – “Description of Business, Basis of Presentation, and Accounting Principles” to these Condensed Consolidated Financial Statements for more information.
Sales of retail installment contracts, personal loans to third parties and proceeds from sales of charged-off assets for the three and nine months ended September 30,March 31, 2021 and 2020 and 2019 were as follows:
Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019March 31, 2021March 31, 2020
Sales of retail installment contracts to third partiesSales of retail installment contracts to third parties$636,301 $$1,148,587 $Sales of retail installment contracts to third parties$2,380,785 $
Sales of Personal Loans to third partiesSales of Personal Loans to third parties$1,253,746 0
Proceeds from sales of charged-off assets to third partiesProceeds from sales of charged-off assets to third parties$9,144 $28,847 $30,019 $55,220 Proceeds from sales of charged-off assets to third parties$$20,875 

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3.    Allowance for Credit Loss Allowance and Credit Quality
Allowance for Credit Loss Allowance
During the first quarter of 2020, the Company changed the model used for estimating the ACL on retail installment contracts from incurred loss model to an expected lifetime loss model, as a result of the Company's adoption of the CECL standard on January 1, 2020.
The Company maintains an ACL on the retail installment contracts held for investment, which excludesexcluding those loans measured at fair value in accordance with applicable accounting standards. The Company maintains an expected ACL for receivables from dealers based on risk ratings and individually evaluates loans for specific impairment as necessary. As of September 30,March 31, 2021, there is no ACL on receivables from dealers as the portfolio has a zero balance. As of March 31, 2020, and 2019, the ACL for receivables from dealers iswas comprised entirely of general allowance as none of these receivables have been determined to be individually impaired. The Company estimates losses on the finance lease receivable portfolio based on delinquency status, loss experience to date, future expectation of losses as well as various economic factors.
Retail installment contracts
The activity in the ACL for the retail installment contracts for the three and nine months ended September 30,March 31, 2021 and 2020 and 2019 was as follows:
Three Months Ended September 30, 2020Three Months Ended September 30, 2019
Retail Installment ContractsRetail Installment Contracts
Non-TDRTDRNon-TDRTDR
Balance — beginning of period$4,818,187 $1,037,628 $1,961,893 $1,156,303 
Credit loss expense (a)24,841 314,075 484,626 102,494 
Charge-offs (b)(334,938)(200,352)(962,573)(381,490)
Recoveries392,042 97,171 567,846 183,305 
Balance — end of period$4,900,132 $1,248,522 $2,051,792 $1,060,612 

Three Months Ended
Nine Months Ended September 30, 2020Nine Months Ended September 30, 2019March 31, 2021March 31, 2020
Retail Installment ContractsRetail Installment ContractsRetail Installment Contracts
Non-TDRTDRNon-TDRTDR
Non-TDRTDRNon-TDRTDR
Balance — beginning of periodBalance — beginning of period$2,123,878 $914,718 $1,819,360 $1,416,743 Balance — beginning of period$4,792,464 $1,314,170 $2,123,878 $914,718 
Day 1 - Adjustment to allowance for adoption of CECL standardDay 1 - Adjustment to allowance for adoption of CECL standard2,030,473 71,833 Day 1 - Adjustment to allowance for adoption of CECL standard2,030,473 71,833 
Credit loss expense (a)1,526,545 581,344 1,279,931 266,913 
Charge-offs (b)(1,955,706)(617,536)(2,685,931)(1,217,650)
Credit loss expenseCredit loss expense40,059 98,722 757,193 150,850 
Charge-offs (a)Charge-offs (a)(586,793)(202,461)(899,550)(289,567)
RecoveriesRecoveries1,174,942 298,163 1,638,432 594,606 Recoveries416,903 128,277 470,669 125,402 
Balance — end of periodBalance — end of period$4,900,132 $1,248,522 $2,051,792 $1,060,612 Balance — end of period$4,662,633 $1,338,708 $4,482,663 $973,236 
(a) Excluded from the credit loss expense is $13 million and $52 million related to retail installment contracts sold in an off-balance sheet securitization during the three and nine months ended September 30, 2020, respectively. In addition, credit loss expense includes a net of $72 million and $60 million in the credit loss expense related to retail installment contracts transferred to held for sale and returned to held for investment during the three and nine months ended September 30, 2020, respectively. Furthermore, credit loss expense includes $0 million and $20 million related to retail installment contracts transferred to held for sale during the three and nine months ended September 30, 2019, respectively.
(b) Charge-offs for retail installment contracts includes partial write-down of loans to the collateral value less estimated costs to sell, for which a bankruptcy notice was received. There is no additional ACL on these loans.

The credit risk in the Company’s loan portfolios is driven by credit and collateral quality, and is affected by borrower-specific and economy-wide factors. In general, there is an inverse relationship between credit quality of loans and projections of impairment losses so that loans with better credit quality require a lower expected loss. The Company manages this risk through its underwriting, pricing strategies, credit policy standards, and servicing guidelines and practices, as well as the application of geographic and other concentration limits.

The Company estimates lifetimecurrent expected credit losses based on prospective information as well as account level models based on historical data. Unemployment, HPI, and used vehicle index growth rates, along with loan level
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characteristics, are the key inputs used in the models for prediction of the likelihood that the borrower will default in the forecasted period (the probability of default). The used vehicle index is also used to estimate the loss in the event of default. The historic volume of loan deferrals provided to customers impacted by COVID-19 has driven positive trends in delinquencies and severity (charge-offs) in the quarter, however, the inclusion of key loan characteristics as inputs to the models (including number of extensions) and management’s evaluation of qualitative factors ensure the allowance is appropriate.

The Company has determined the reasonable and supportable period to be three years at which time economic forecasts generally tend to revert to historical averages. The Company utilizes qualitative factors to capture any additional risks that may not be captured in either the economic forecasts or in the historical data, including consideration of the current levels of delinquency charge-offs and used vehicle prices.

The Company generally uses a third-party vendor's consensus baseline macroeconomic scenario for the quantitative estimate and additional positive and negative macroeconomic scenarios to make a qualitative adjustment for macroeconomic uncertainty, and may considerconsiders adjustments to macroeconomic inputs and outputs based on market volatility. The baseline scenario was based on the latest consensus forecasts available which show an improvement in key variables in this quarter, including a sharp decrease in unemployment rates (which are a key driver to losses). The scenarios used are periodically updated over a reasonable and supportable time horizon with weightings assigned by management and approved through established committee governance.

The Company’s ACL increased $0.3 billion and $3.1decreased $0.1 billion for the three and nine months ended September 30, 2020.March 31, 2021. For the three months ended September 30, 2020,March 31, 2021, the increasedecrease was primarily due to portfolio growth. For the nine months ended September 30, 2020, the primary drivers were a $2.1 billion increase at CECL adoption on January 1, 2020, driven mainly by the addition of lifetime expected credit losses for non-TDR loans,volume and additional reserves specific to COVID-19 risk.improved macroeconomic outlook.

Other portfolios

The ACL for the period end and its activity for Dealer Loans, Finance Leasethe finance lease receivable portfolio and Purchasedpurchased receivable portfolio-credit deteriorated, for the three and nine months ended September 30,March 31, 2021 and 2020, and 2019, iswas insignificant.
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Delinquencies

Retail installment contracts and personal amortizing term loans are generally classified as non-performing (or nonaccrual) when they are greater than 60 days past due as to contractual principal or interest payments. Dealer receivables are classified as non-performing when they are greater than 90 days past due. At the time a loan is placed in non-performing (nonaccrual) status, previously accrued and uncollected interest is reversed against interest income. If an account is returned to a performing (accrual) status, the Company returns to accruing interest on the loan. When an account is deferred, the loan is returned to accrual status during the deferral period and accrued interest related to the loan is evaluated for collectability.

The Company considers an account delinquent when an obligor fails to pay substantially all (defined as 90%) of the scheduled payment by the due date. In each case, the period of delinquency is based on the number of days payments are contractually past due.

A summary of delinquencies as of September 30, 2020,March 31, 2021, and December 31, 20192020 is as follows:
September 30, 2020 March 31, 2021
Finance Receivables Held for Investment Finance Receivables Held for Investment
Retail Installment Contract LoansPurchased Receivables Portfolios - credit deterioratedTotalPercent Retail Installment Contract LoansPurchased Receivables Portfolios - credit deterioratedTotalPercent
Amortized cost, 30-59 days past dueAmortized cost, 30-59 days past due$1,673,713 $887 $1,674,600 5.0 %Amortized cost, 30-59 days past due$1,409,974 $599 $1,410,573 4.4 %
Amortized cost over 59 daysAmortized cost over 59 days817,577 334 817,911 2.4 %Amortized cost over 59 days698,620 385 699,005 2.2 %
Total delinquent balance at amortized cost (a)Total delinquent balance at amortized cost (a)$2,491,290 $1,221 $2,492,511 7.4 %Total delinquent balance at amortized cost (a)$2,108,594 $984 $2,109,578 6.6 %
(a) The amount of accrued interest excluded from the disclosed amortized cost table is $64,970.$49,165.
 December 31, 2020
 Finance Receivables Held for Investment
 Retail Installment Contract LoansPurchased Receivables Portfolios - credit impairedTotalPercent
Amortized cost, 30-59 days past due$1,971,766 $687 $1,972,453 6.0 %
Amortized cost over 59 days1,038,869 441 1,039,310 3.1 %
Total delinquent balance at amortized cost (a)$3,010,635 $1,128 $3,011,763 9.1 %
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(a) The amount of accrued interest excluded from the disclosed amortized cost table is $73,794.


 December 31, 2019
 Finance Receivables Held for Investment
 Retail Installment Contract LoansPurchased Receivables Portfolios - credit impairedTotalPercent
Principal, 30-59 days past due$2,972,495 $1,930 $2,974,425 9.7 %
Delinquent principal over 59 days1,578,452 1,596 1,580,048 5.1 %
Total delinquent principal (a)$4,550,947 $3,526 $4,554,473 14.8 %
(a) The table includes balances based on UPB. Difference between amortized cost and UPB was not material.

As of September 30, 2020 and December 31, 2019, there were 0 receivables from dealers that were 30 days or more delinquent. The accrual of interest on revolving personal loans continues until the loan is charged off. The unpaid principal balance on revolving personal loans 90 days past due and still accruing totaled $64,3580 and $128,872$78,880 as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively. On March 31, 2021, the Company sold the personal lending portfolio. Refer to Note 1 – “Description of Business, Basis of Presentation, and Accounting Principles” to these Condensed Consolidated Financial Statements for more information.

Non-Accrual Loans for Retail Installment Contracts

The amortized cost basis of financial instruments that are either non-accrual with related expected credit loss or non-accrual without related expected credit loss for retail installment contracts is as follows:

September 30, 2020March 31, 2021
Non-accrual loansNon-accrual loans with no allowance (a)Interest income recognized on nonaccrual loans (YTD)Non-accrual loans as a percent of total amortized costNon-accrual loansNon-accrual loans with no allowance (a)Interest income recognized on nonaccrual loans (YTD)Non-accrual loans as a percent of total amortized cost
Non-TDRNon-TDR$623,428 $141,269 $57,275 1.9 %Non-TDR$544,228 $133,628 $16,959 1.7 %
TDRTDR301,647 46,956 27,128 0.9 %TDR260,408 41,774 9,212 0.8 %
Total non-accrual loansTotal non-accrual loans$925,075 $188,225 $84,403 2.8 %Total non-accrual loans$804,636 $175,402 $26,171 2.5 %
(a) These represent loans for which a bankruptcy notice was received, and have been partially write-down to the collateral value less estimated costs to sell. Accordingly, there is no additional ACL on these loans.
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December 31, 2019
AmountPercent
Non-TDR$1,099,462 3.6 %
TDR516,119 1.7 %
Total nonaccrual principal (a)$1,615,581 5.3 %



December 31, 2020
Non-accrual loansNon-accrual loans with no allowance (a)Interest income recognized on nonaccrual loans (YTD)Non-accrual loans as a percent of total amortized cost
Non-TDR$748,026 $145,287 $72,926 2.3 %
TDR385,021 46,498 35,620 1.2 %
Total nonaccrual loans$1,133,047 $191,785 $108,546 3.5 %
(a) The table includes balances basedThese represent loans for which a bankruptcy notice was received and that have been partially written down to the collateral value less estimated costs to sell. Accordingly, there is no additional ACL on UPB. Difference between amortized cost and UPB was not material.these loans.

Delinquent balances and nonaccrual balances are lower as of September 30, 2020March 31, 2021 primarily due to a significant increase in deferrals grantedgovernment stimulus payments and tax refunds provided to borrowers impacted by COVID-19.customers.

Credit Quality Indicators
FICO® Distribution (determined at origination) — Amortized Cost Basis (in millions) by Origination Year for Retail Installment Contacts
Total
September 30, 20202020 (a)20192018201720162015PriorAmount%
No-FICO®s
1,395 1,318 608 595 305 174 40 4,435 13.2%
<5401,444 1,517 1,022 516 305 223 116 5,143 15.3%
540-5993,307 3,345 1,960 768 495 322 127 10,324 30.7%
600-6392,101 2,059 1,120 384 272 158 65 6,159 18.4%
>6404,226 1,592 922 308 244 163 48 7,503 22.4%
Total (b)$12,473 $9,831 $5,632 $2,571 $1,621 $1,040 $396 $33,564 100.0%
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Total
March 31, 2021202120202019201820172016PriorAmount%
No-FICO®s
568 1,564 997 458 411 191 107 4,296 13.4%
<540523 1,649 1,226 806 391 221 211 5,027 15.7%
540-5991,384 3,923 2,685 1,526 578 351 272 10,719 33.4%
600-639914 2,424 1,590 853 283 185 124 6,373 19.9%
>=640 (a)925 2,331 1,202 707 223 154 101 5,643 17.6%
Total (b)$4,314 $11,891 $7,700 $4,350 $1,886 $1,102 $815 $32,058 100.00%
(a) Represents nine months ended September 30, 2020Beginning in 2021, loans with FICO score of 640 are disclosed in the >=640 category.
(b) The amount of accrued interest excluded from the disclosed amortized cost table is $428$346 million.


FICO® BandDecember 31, 2019 (a)
No-FICO®s12.4%
<54016.9%
540-59931.9%
600-63919.0%
>64019.8%

Total
December 31, 2020202020192018201720162015PriorAmount%
No-FICO®s
1,760 1,151 530 501 247 128 26 4,343 13.1%
<5401,789 1,370 913 454 263 186 90 5,065 15.3%
540-5994,269 3,005 1,736 673 423 264 96 10,466 31.7%
600-6392,759 1,838 990 335 230 126 47 6,325 19.1%
>640 (a)4,040 1,411 810 265 200 124 33 6,883 20.8%
Total (b)$14,617 $8,775 $4,979 $2,228 $1,363 $828 $292 $33,082 100.0%
(a) Percentages are based on UPB. Difference betweenAs of December 31, 2020, loans with FICO score of 640 were included in the 600-639 category.
(b) The amount of accrued interest excluded from the disclosed amortized cost and UPB was not material.
table is $416 million
.
Commercial Lending — The Company’s risk department performs a credit analysis and classifies certain loans over an internal threshold based on the commercial lending classifications. All the receivables from dealers, as of September 30, 2020 and December 31, 2019 were classified as “Pass.”
Troubled Debt Restructurings
In certain circumstances, the Company modifies the terms of its finance receivables to troubled borrowers. Modifications may include a temporary reduction in monthly payment, reduction in interest rate, an extension of the maturity date, rescheduling of future cash flows, or a combination thereof. A modification of finance receivable terms is considered a TDR if the Company grants a concession to a borrower for economic or legal reasons related to the debtor’s financial difficulties that would not otherwise have been considered. The purchased receivables portfolio - credit deteriorated, operating and finance leases, and loans held for sale including personal loans, are excluded from the scope of the applicable guidance. The Company’s TDR balance as of September 30, 2020March 31, 2021 and December 31, 20192020 primarily consisted of loans that had been deferred or modified to receive a temporary reduction in monthly payment. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, there were 0 receivables from dealers classified as a TDR.

For loans not classified as TDRs, the Company generally estimates an appropriate allowance for credit losses based on
delinquency status, the Company’s historical loss experience, estimated values of underlying collateral, and various
17




economic factors. Once a loan has been classified as a TDR, it is generally assessed for impairment based on the
present value of expected future cash flows discounted at the loan’s original effective interest rate considering
available evidence. For loans that are considered collateral-dependent, such as certain bankruptcy modifications,
impairment is measured based on the fair value of the collateral, less its estimated cost to sell.
A loan that has been classified as a TDR remains so until the loan is liquidated through payoff or charge-off. The recognition of interest income on TDR loans reflects management’s best estimate of the amount that is reasonably assured of collection and is consistent with the estimate of future cash flows used in the impairment measurement. Any accrued but unpaid interest is fully reserved for through the recognition of additional impairment, if not expected to be collected.
The table below presents the Company’s amortized cost (including accrued interest) of TDRs as of September 30, 2020March 31, 2021 and December 31, 2019:2020:
September 30, 2020December 31, 2019 March 31, 2021December 31, 2020
Retail Installment Contracts (a)Retail Installment Contracts
Amortized Cost including accrued interest (b)$3,843,470 $3,828,892 
Amortized Cost (including accrued interest) (a)Amortized Cost (including accrued interest) (a)$4,430,512 $4,011,780 
ImpairmentImpairment(1,248,522)(914,718)Impairment(1,338,708)(1,314,170)
Amortized cost including accrued interest, net of impairmentAmortized cost including accrued interest, net of impairment$2,594,948 $2,914,174 Amortized cost including accrued interest, net of impairment$3,091,804 $2,697,610 
(a) The December 31, 2019 balances were based on unpaid principal balance. Difference between amortized cost and UPB was not material.
(b) As of September 30, 2020, these balancesMarch 31, 2021, this balance excludes $74.0$62.8 million of collateral-dependent bankruptcy TDRs that have been written down by $27.1$21.1 million to fair value less cost to sell. As of December 31, 2019,2020, this balance excludes $94.9$67.9 million of collateral-dependent bankruptcy TDRs that have been written down by $36.4$21.4 million to fair value less cost to sell.
A summary of the amortized cost (including accrued interest) of the Company’s delinquent TDRs at September 30, 2020March 31, 2021 and December 31, 20192020 is as follows:
 September 30, 2020December 31, 2019
Retail Installment Contracts (a)
30-59 days past due$564,838 $927,952 
Delinquent balance over 59 days287,289 521,709 
Total delinquent TDRs$852,127 $1,449,661 
(a) The December 31, 2019 balances were based on unpaid principal balance. Difference between amortized cost and UPB was not material.
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The decrease in total delinquent TDRs is primarily due to the significant increase in deferrals granted to borrowers impacted by COVID-19. The additional risk of these deferrals is captured in the ACL for retail installment contracts for the three and nine months ended September 30, 2020.
 March 31, 2021December 31, 2020
Retail Installment Contracts
30-59 days past due$548,849 $637,560 
Delinquent balance over 59 days247,638 344,776 
Total delinquent TDRs$796,487 $982,336 

Average amortized cost (including accrued interest) and interest income recognized on TDR loans are as follows:
Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019 March 31, 2021March 31, 2020
Retail Installment ContractsRetail Installment Contracts Retail Installment Contracts
Average amortized cost (including accrued interest)Average amortized cost (including accrued interest)$3,960,119 $4,399,099 $3,802,823 $4,790,378 Average amortized cost (including accrued interest)$4,265,282 $3,687,797 
Interest income recognizedInterest income recognized165,637 188,331 457,642 623,324 Interest income recognized209,281 156,238 
The following table summarizes the financial effects, excluding impacts related to credit loss allowance and impairment, of TDRs (including collateral-dependent bankruptcy TDRs) that occurred for the three and nine months ended September 30, 2020March 31, 2021 and 2019:2020:
Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019 March 31, 2021March 31, 2020
Retail Installment ContractsRetail Installment Contracts Retail Installment Contracts
Amortized cost (including accrued interest) before TDRAmortized cost (including accrued interest) before TDR$317,455 $376,206 $1,399,813 $1,003,755 Amortized cost (including accrued interest) before TDR$902,144 $177,215 
Amortized cost (including accrued interest) after TDR(a)Amortized cost (including accrued interest) after TDR(a)319,027 377,750 1,417,480 1,006,637 Amortized cost (including accrued interest) after TDR(a)907,907 177,604 
Number of contracts (not in thousands)Number of contracts (not in thousands)14,620 21,575 69,786 58,783 Number of contracts (not in thousands)44,191 9,826 
(a) excluding collateral-dependent bankruptcy TDRs
A TDR is considered to be in default at charge off.charge-off. For retail installment contracts, charge offcharge-off is at the earlier of the date of repossession or 120 days past due and, for revolving personal loans, is generally the month in which the receivable becomes 180 days past due. Loan restructurings accounted for as TDRs within the previous twelve months that subsequently defaulted during the three and nine months ended September 30,March 31, 2021and 2020 and 2019 are summarized in the following table:
Three Months EndedNine Months Ended
 September 30, 2020September 30, 2019September 30, 2020September 30, 2019
 Retail Installment ContractsRetail Installment Contracts
Amortized cost (including accrued interest) in TDRs that subsequently defaulted (a)$83,002 $83,254 $183,871 $299,619 
Number of contracts (not in thousands)4,379 5,190 10,467 18,097 
18




 Three Months Ended
 March 31, 2021March 31, 2020
 Retail Installment Contracts
Amortized cost (including accrued interest) in TDRs that subsequently defaulted (a)$110,179 $69,335 
Number of contracts (not in thousands)5,637 4,085 
(a) For TDR modifications and TDR modifications that subsequently default, the allowance methodology remains unchanged; however, the transition rates of the TDR loans are adjusted to reflect the respective risks.


23




4.    Leases (SC as Lessor)
The Company originates operating and finance leases, which are separately accounted for and recorded on the Company’s condensed consolidated balance sheets. Operating leases are reported as leased vehicles, net, while finance leases are included in finance receivables held for investment, net.
Lease extensions granted by the Company are not treated as modifications.Income continues to accrue during the extension period and remaining lease payments are recorded on a straight-line basis over the modified lease term.
Operating Leases
Leased vehicles, net, which is comprised of leases originated under the Chrysler Agreement,MPLFA, consisted of the following as of September 30, 2020March 31, 2021 and December 31, 2019:2020:
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
Leased vehiclesLeased vehicles$21,795,939 $21,722,726 Leased vehicles$21,907,106 $22,056,063 
Less: accumulated depreciationLess: accumulated depreciation(4,694,217)(4,159,944)Less: accumulated depreciation(4,633,289)(4,796,595)
Depreciated net capitalized costDepreciated net capitalized cost17,101,722 17,562,782 Depreciated net capitalized cost17,273,817 17,259,468 
Manufacturer subvention payments, net of accretionManufacturer subvention payments, net of accretion(972,778)(1,177,342)Manufacturer subvention payments, net of accretion(867,231)(934,381)
Origination fees and other costsOrigination fees and other costs66,432 76,542 Origination fees and other costs71,638 66,020 
Net book valueNet book value$16,195,376 $16,461,982 Net book value$16,478,224 $16,391,107 

The following summarizes the maturity analysis of lease payments due to the Company as lessor under operating leases as of September 30, 2020:March 31, 2021:
  
Remainder of 2020$745,650 
20212,304,011 
Remainder of 2021Remainder of 2021$2,164,161 
202220221,218,588 20221,678,058 
20232023428,287 2023878,677 
202420247,852 202472,105 
20252025234 
ThereafterThereafterThereafter
TotalTotal$4,704,388 Total$4,793,235 

Finance Leases

Certain leases originated by the Company are accounted for as direct financing leases, as the contractual residual values are nominal amounts. Finance lease receivables, net consisted of the following as of September 30, 2020March 31, 2021 and December 31, 2019:2020:
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
Gross investment in finance leasesGross investment in finance leases$34,290 $34,443 Gross investment in finance leases$35,745 $34,461 
Origination fees and otherOrigination fees and other288 241 Origination fees and other298 289 
Less: unearned incomeLess: unearned income(7,673)(6,859)Less: unearned income(8,546)(8,311)
Net investment in finance leases before allowanceNet investment in finance leases before allowance26,905 27,825 Net investment in finance leases before allowance27,497 26,439 
Less: allowance for lease losses (a)Less: allowance for lease losses (a)(3,718)(4,740)Less: allowance for lease losses (a)(3,774)(3,999)
Net investment in finance leasesNet investment in finance leases$23,187 $23,085 Net investment in finance leases$23,723 $22,440 
(a) The impact of day 1 - Adjustment to allowance for adoption of CECL standard was insignificant.
19





The following summarizes the maturity analysis of lease payments due to the Company, as lessor, under finance leases as of September 30, 2020:March 31, 2021:
24




   
Remainder of 2020$2,685 
202110,066 
Remainder of 2021Remainder of 2021$8,338 
202220228,793 20229,957 
202320236,780 20238,188 
202420244,262 20245,839 
202520253,153 
ThereafterThereafter1,704 Thereafter270 
TotalTotal$34,290 Total$35,745 

5.    Other Assets
Other assets were comprised as follows:
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
Vehicles (a)Vehicles (a)$370,678 $341,465 Vehicles (a)$371,110 $311,557 
Manufacturer subvention payments receivable (b)Manufacturer subvention payments receivable (b)38,414 74,738 Manufacturer subvention payments receivable (b)43,744 57,996 
Upfront fee (b)Upfront fee (b)76,709 98,980 Upfront fee (b)61,862 69,286 
Derivative assets at fair value (c)Derivative assets at fair value (c)5,999 65,358 Derivative assets at fair value (c)16,548 4,740 
Derivative - collateralDerivative - collateral104,435 147,914 Derivative - collateral84,002 92,132 
Operating leases (Right-of-use-assets)Operating leases (Right-of-use-assets)49,443 57,508 Operating leases (Right-of-use-assets)50,468 46,441 
Available-for-sale debt securitiesAvailable-for-sale debt securities95,666 92,246 Available-for-sale debt securities95,689 95,654 
Held-to-maturity debt securities (d)Held-to-maturity debt securities (d)50,417 Held-to-maturity debt securities (d)129,537 44,875 
Equity securities not held for tradingEquity securities not held for trading1,430 Equity securities not held for trading3,725 1,380 
PrepaidsPrepaids44,458 45,644 Prepaids54,282 45,667 
Accounts receivableAccounts receivable34,898 24,103 Accounts receivable26,167 34,607 
Federal and State tax receivableFederal and State tax receivable104,667 82,945 Federal and State tax receivable94,143 99,666 
OtherOther65,451 40,119 Other48,142 68,725 
Other assetsOther assets$1,042,665 $1,071,020 Other assets$1,079,419 $972,726 
 
(a)Includes vehicles recovered through repossession as well as vehicles recovered due to lease terminations.
(b)These amounts relate to the Chrysler Agreement.MPLFA. The Company paid a $150,000 upfront fee upon the May 2013 inception of the Chrysler Agreement.MPLFA. The fee is being amortized into finance and other interest income over a ten-yearten-year term. In addition, in June 2019, in connection with the execution of the Amendmentan amendment to the Chrysler Agreement,MPLFA, the Company paid a $60,000 upfront fee to FCA.Stellantis N.V.. This fee is being amortized into finance and other interest income over the remaining term of the Chrysler Agreement.MPLFA.
(c)Derivative assets at fair value represent the gross amount of derivatives presented in the condensed consolidated financial statements. Refer to Note 9 - "Derivative Financial Instruments" to these condensedCondensed Consolidated Financial Statements for the detail of these amounts.
(d)Held-to-maturity debt securities includes accrued interest as of September 30, 2020.March 31, 2021.


Operating Leases (SC as Lessee)

The Company has entered into various operating leases, primarily for office space. Operating leases are included within other assets as operating lease ROU assets and other liabilities within our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease.

Most of our real estate leases include one or more options to renew, with renewal terms that can extend the lease term from one year to 15 years or more. The exercise of lease renewal options is at our sole discretion. The Company does not include any of the renewal options in the lease term as it is not reasonably certain that these options will be exercised.





2520




Supplemental information relating to these operating leases is as follows:
September 30, 2020March 31, 2021
Operating leases-right of use assetsOperating leases-right of use assets$49,443Operating leases-right of use assets$50,468
Other liabilitiesOther liabilities68,545Other liabilities68,187
Weighted average lease termWeighted average lease term5.6Weighted average lease term4.9
Weighted average discount rateWeighted average discount rate3.4 %Weighted average discount rate3.2 %

Lease expense incurred totaled $3,479 and3,267 $3,402 and $3,562 for the three months ended September 30, 2020March 31, 2021 and and 2019,2020, respectively, and $10,586 and $10,316 for the nine months ended September 30, 2020 and 2019, and is included within “other operating costs” in the income statement. Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term. Cash paid for amounts included in the measurement of operating lease liabilities was $12,947 during$4,372 during the ninethree months ended September 30, 2020.March 31, 2021.    

The maturity of lease liabilities at September 30, 2020March 31, 2021 are as follows:
September 30, 2020March 31, 2021
2020$4,175 
2021202113,343 2021$12,547 
2022202212,639 202216,215 
2023202312,762 202312,761 
2024202412,701 202412,701 
2025202512,765 
ThereafterThereafter19,691 Thereafter6,926 
TotalTotal$75,311 Total$73,915 
Less: InterestLess: Interest(6,766)Less: Interest(5,728)
Present value of lease liabilitiesPresent value of lease liabilities$68,545 Present value of lease liabilities$68,187 

Available-for-sale and Held-to-maturity debt securities

Debt securities expected to be held for an indefinite period of time are classified as AFS and are carried at fair value, with temporary unrealized gains and losses reported as a component of accumulated other comprehensive income within stockholder's equity, net of estimated income taxes. All of these securities are used to satisfy collateral requirements for our derivative financial instruments.

Debt securities that the Company has the positive intent and ability to hold until maturity are classified as HTM securities. HTM securities are reported at cost and adjusted for payments, charge-offs, amortization of premium and accretion of discount.

Realized gains and losses on sales of investment securities are recognized on the trade date and are determined using the specific identification method and are included in earnings within Investment gain (losses) on sale of securities. Unamortized premiums and discounts are recognized in interest income over the estimated life of the security using the interest method.

The following tables present the amortized cost, gross unrealized gains and losses and approximate fair values of debt securities available-for-sale and held-to-maturity debt securities as of September 30, 2020:March 31, 2021:        
September 30, 2020 March 31, 2021
Amortized cost (before unrealized gains / losses)Gross Unrealized gainGross Unrealized lossFair valueAmortized cost (before unrealized gains / losses)Gross Unrealized gainGross Unrealized lossFair value
Available-for-sale debt securities (US Treasury securities)Available-for-sale debt securities (US Treasury securities)$92,621 $3,045 $$95,666 Available-for-sale debt securities (US Treasury securities)$93,535 $2,154 $$95,689 
Held-to-maturity debt securities (Asset-Backed Notes)Held-to-maturity debt securities (Asset-Backed Notes)$50,381 $561 $$50,942 Held-to-maturity debt securities (Asset-Backed Notes)$129,484 $697 $$130,181 





2621




Contractual Maturities

The contractual maturities of available-for-sale and held-to-maturity debt instruments are summarized in the following table:

September 30, 2020March 31, 2021
Available-for-sale debt securitiesHeld-to-maturity debt securitiesAvailable-for-sale debt securitiesHeld-to-maturity debt securities
Amortized costFair valueAmortized costFair valueAmortized costFair valueAmortized costFair value
Due within one yearDue within one year$4,978 $5,096 $3,416 $3,416 Due within one year$39,210 $39,836 $3,134 $3,134 
Due after one year but within 5 yearsDue after one year but within 5 years87,643 90,570 34,178 34,320 Due after one year but within 5 years54,325 55,853 53,703 53,967 
Due after 5 year but within 10 yearsDue after 5 year but within 10 years12,787 13,206 Due after 5 year but within 10 years72,647 73,080 
TotalTotal$92,621 $95,666 $50,381 $50,942 Total$93,535 $95,689 $129,484 $130,181 

There were no transfers of securities between available-for-sale and held-to-maturity duringfor the periodsthree months ended September 30, 2020March 31, 2021.

The Company did not record an allowance for credit-related losses on available-for-sale and held-to-maturity securities at March 31, 2021 or December 31, 20192020. As discussed in Part II, Item 8 – Financial Statements and Supplementary Data (Note 1) in the .2020 Annual Report on Form 10-K, securities for which management has an expectation that nonpayment of the amortized cost basis is zero, do not have a reserve.

Other Investments

Other investments includes the equity securities not held for trading as 5% of the certificate related to the off-balance sheet
securitization.securitizations. Equity securities are measured at fair value as of September 30, 2020March 31, 2021 for $1,430,$3,725, with changes in fair value recognized in net income.

6.    Variable Interest Entities

The Company transfers retail installment contracts and vehicle leases into newly formed Trusts that then issue one or more classes of notes payable backed by the collateral. The Company’s continuing involvement with these Trusts is in the form of servicing the assets and, generally, through holding residual interests in the Trusts. The Trusts are considered VIEs under GAAP and the Company may or may not consolidate these VIEs on the condensed consolidated balance sheets.
For further description of the Company’s securitization activities, involvement with VIEs and accounting policies regarding consolidation of VIEs, see Part II, Item 8 - Financial Statements and Supplementary Data (Note 7) in the 20192020 Annual Report on Form 10-K.

On-balance sheet variable interest entities

The assets of consolidated VIEs, presented based upon the legal transfer of the underlying assets in order to reflect legal ownership, that can be used only to settle obligations of the consolidated VIE and the liabilities of these entities for which creditors (or beneficial interest holders) do not have recourse to the Company’s general credit were as follows:
 September 30, 2020December 31, 2019
Assets
Restricted cash$1,763,252 $1,629,870 
Finance receivables held for investment, net22,711,254 26,532,328 
Leased vehicles, net16,195,376 16,461,982 
Various other assets870,229 625,359 
Total assets$41,540,111 $45,249,539 
Liabilities
Notes payable$31,265,215 $34,249,851 
Various other liabilities117,997 188,093 
Total liabilities$31,383,212 $34,437,944 

2722




 March 31, 2021December 31, 2020
Assets
Restricted cash$2,040,255 $1,737,021 
Finance receivables held for sale, net581,938 
Finance receivables held for investment, net22,335,539 22,572,549 
Leased vehicles, net16,478,224 16,391,107 
Various other assets842,105 791,306 
Total assets$41,696,123 $42,073,921 
Liabilities
Notes payable$29,670,906 $31,700,709 
Various other liabilities55,669 84,922 
Total liabilities$29,726,575 $31,785,631 

Certain amounts shown above are greater than the amounts shown in the corresponding line items in the accompanying condensed consolidated balance sheets due to intercompany eliminations between the VIEs and other entities consolidated by the Company. For example, for most of its securitizations, the Company retains one or more of the lowest tranches of bonds. Rather than showing investment in bonds as an asset and the associated debt as a liability, these amounts are eliminated in consolidation as required by GAAP.

The Company retains servicing rights for receivables transferred to the Trusts and receives a monthly servicing fee on the outstanding principal balance. Supplemental fees, such as late charges, for servicing the receivables are reflected in fees, commissions and other income.

As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company was servicing $27,688,633$27,284,782 and $27,253,573,$27,658,182, respectively, of gross retail installment contracts that havehad been transferred to consolidated Trusts. The remainder of the Company’s retail installment contracts remain unpledged.
A summary of the cash flows received from consolidated securitization trustsTrusts during the three and nine months ended September 30,March 31, 2021 and 2020, and 2019, is as follows:
Three Months EndedNine Months Ended Three Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019 March 31, 2021March 31, 2020
Assets securitizedAssets securitized$5,282,901 $5,498,705 $15,845,707 $15,340,428 Assets securitized$4,123,051 $6,675,730 
Net proceeds from new securitizations (a)Net proceeds from new securitizations (a)$4,662,211 $4,475,722 $11,470,857 $12,232,777 Net proceeds from new securitizations (a)$3,586,124 $3,876,529 
Net proceeds from retained bondsNet proceeds from retained bonds1,293 2,414 57,286 119,719 Net proceeds from retained bonds63,781 54,467 
Cash received for servicing fees (b)Cash received for servicing fees (b)242,245 242,801 735,533 740,760 Cash received for servicing fees (b)228,188 246,743 
Net distributions from Trusts (b)Net distributions from Trusts (b)1,173,276 1,018,301 2,730,657 2,689,735 Net distributions from Trusts (b)1,140,377 866,936 
Total cash received from TrustsTotal cash received from Trusts$6,079,025 $5,739,238 $14,994,333 $15,782,991 Total cash received from Trusts$5,018,470 $5,044,675 
(a)Includes additional advances on existing securitizations.
(b)These amounts are not reflected in the accompanying condensed consolidated statements of cash flows because these cash flows are intra-company and eliminated in consolidation.
Off-balance sheet variable interest entities
During the three and nine months ended September 30,March 31, 2021 and 2020, the Company sold $636,301$1,891,278 and $1,148,587,0 respectively, of gross retail installment contracts to third party investors in off-balance sheet securitizations for a lossgain of $13,669$7,233 and $40,553,0, respectively. The lossesgains were recorded in investment losses, gains, net, in the accompanying condensed consolidated statements of income. There were 0 sales for the three and nine months ended September 30, 2019.
As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company was serviciservicing $3,707,862 and $2,226,786, respeng $2,554,564 and $2,408,205, respectively,ctively, of gross retail installment contracts that have been sold in off-balance sheet securitizations and were subject to an optional clean-up call. The portfolio was comprised as follows:
 September 30, 2020December 31, 2019
Related party SPAIN serviced securitizations$1,418,346 $2,149,008 
Third party SCART serviced securitizations1,032,639 
Third party CCAP serviced securitizations103,579 259,197 
Total serviced for others portfolio$2,554,564 $2,408,205 
23




 March 31, 2021December 31, 2020
Related party SPAIN serviced securitizations$1,021,099 $1,214,644 
Third party SCART serviced securitizations2,623,575 929,429 
Third party CCAP serviced securitizations63,188 82,713 
Total serviced for others portfolio$3,707,862 $2,226,786 
Other than repurchases of sold assets due to standard representations and warranties, the Company hahsas 0 exposure to loss as a result of its involvement with these VIEs.
A summary of the cash flows received from off-balance sheet securitization trustsTrusts for the three and nine months ended September 30,March 31, 2021 and 2020, and 2019 is as follows:
28




Three Months Ended
Three Months EndedNine Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019March 31, 2021March 31, 2020
Receivables securitized (a)Receivables securitized (a)$636,301 $$1,148,587 $Receivables securitized (a)$1,891,278 $
Net proceeds from new securitizationsNet proceeds from new securitizations592,455 1,052,541 Net proceeds from new securitizations1,779,532 
Cash received for servicing feesCash received for servicing fees6,598 7,859 17,856 27,467 Cash received for servicing fees6,726 6,179 
Total cash received from securitization trustsTotal cash received from securitization trusts599,053 7,859 1,070,397 27,467 Total cash received from securitization trusts$1,786,258 $6,179 
(a) Represents the unpaid principal balance at the time of original securitization.

2924




7.    Debt
Total borrowings and other debt obligations as of September 30, 2020 and December 31, 2019 consists of:
Total borrowings and other debt obligations as of March 31, 2021 and December 31, 2020 consists of:Total borrowings and other debt obligations as of March 31, 2021 and December 31, 2020 consists of:
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
Notes Payable — Facilities with Third PartiesNotes Payable — Facilities with Third Parties$2,803,684 $5,399,931 Notes Payable — Facilities with Third Parties$2,348,545 $4,159,955 
Notes Payable — Secured Structured FinancingsNotes Payable — Secured Structured Financings27,356,867 28,141,885 Notes Payable — Secured Structured Financings25,692,019 26,177,401 
Notes Payable — Secured Structured Financing with Santander7,222 
Notes Payable — Facilities with Santander and Related Subsidiaries(a)Notes Payable — Facilities with Santander and Related Subsidiaries(a)11,201,574 5,652,325 Notes Payable — Facilities with Santander and Related Subsidiaries(a)10,501,060 10,801,318 
$41,369,347 $39,194,141 $38,541,624 $41,138,674 
Notes Payable - Credit Facilities
The following table presents information regarding the Company’s credit facilities as of September 30, 2020March 31, 2021 and December 31, 2019:2020:
September 30, 2020 March 31, 2021
Maturity Date(s)Utilized BalanceCommitted AmountEffective RateAssets PledgedRestricted Cash PledgedMaturity Date(s)Utilized BalanceCommitted AmountEffective RateAssets PledgedRestricted Cash Pledged
Facilities with third parties:Facilities with third parties:Facilities with third parties:
Warehouse lineWarehouse lineAugust 2022$166,000 $500,000 2.54%$267,776 $Warehouse lineAugust 2022$167,000 $500,000 1.95%$592,553 $
Warehouse lineWarehouse lineMarch 2021500,445 1,250,000 1.27%1,151,745 Warehouse lineMarch 20221,072,345 1,250,000 0.63%1,719,708 
Warehouse line (a)October 202192,800 1,500,000 2.69%819,518 
Warehouse line (b)October 20211,165,943 3,500,000 3.27%1,272,926 
Warehouse lineWarehouse lineJuly 2021500,000 1.53%497,994 Warehouse lineOctober 20221,500,000 2.59%159,339 
Warehouse lineWarehouse lineOctober 20212,100,000 4.18%Warehouse lineOctober 20223,500,000 3.22%1,378,224 
Warehouse lineWarehouse lineJanuary 2022400,000 1,000,000 1.43%572,755 Warehouse lineOctober 2022500,000 3.96%118,970 570 
Warehouse lineWarehouse lineNovember 2021166,600 500,000 1.04%495,011 Warehouse lineOctober 2022658,500 2,100,000 3.32%968,850 103 
Warehouse lineWarehouse lineJuly 2022900,000 3.10%1,684 Warehouse lineJanuary 2023450,700 1,000,000 1.16%1,142,351 
Repurchase facility (c)January 2021263,272 263,272 1.66%377,550 
Repurchase facility (c)November 202048,624 48,624 1.79%69,945 
Warehouse lineWarehouse lineNovember 2022500,000 0.92%392,637 
Warehouse lineWarehouse lineJuly 2022900,000 0%1,684 
Total facilities with third partiesTotal facilities with third parties2,803,684 12,061,896 5,525,220 1,685 Total facilities with third parties2,348,545 11,750,000 6,472,632 2,358 
Facilities with Santander and related subsidiaries:Facilities with Santander and related subsidiaries:Facilities with Santander and related subsidiaries:
Promissory NoteDecember 2021250,000 250,000 3.70%
Promissory NoteDecember 2022250,000 250,000 3.95%
Promissory NotePromissory NoteDecember 2023250,000 250,000 5.25%Promissory NoteDecember 2021250,000 250,000 3.70%
Promissory NotePromissory NoteDecember 2022250,000 250,000 5.00%Promissory NoteDecember 2022250,000 250,000 3.95%
Promissory NotePromissory NoteMay 2021250,000 250,000 2.25%Promissory NoteDecember 2023250,000 250,000 5.25%
Promissory NotePromissory NoteMarch 2021300,000 300,000 3.95%Promissory NoteDecember 2022250,000 250,000 5.00%
Promissory NotePromissory NoteMay 2023350,000 350,000 3.80%Promissory NoteMay 2021250,000 250,000 2.25%
Promissory NotePromissory NoteOctober 2020400,000 400,000 4.03%Promissory NoteMay 2023350,000 350,000 3.80%
Promissory NotePromissory NoteNovember 2022400,000 400,000 3.00%Promissory NoteNovember 2022400,000 400,000 3.00%
Promissory NotePromissory NoteApril 2023450,000 450,000 6.13%Promissory NoteApril 2023450,000 450,000 6.13%
Promissory NotePromissory NoteJune 2022500,000 500,000 3.30%Promissory NoteJune 2022500,000 500,000 3.30%— 
Promissory NotePromissory NoteJuly 2024500,000 500,000 3.90%Promissory NoteJuly 2024500,000 500,000 3.90%
Promissory NotePromissory NoteMarch 2022650,000 650,000 4.20%Promissory NoteMarch 2022650,000 650,000 4.20%
Promissory NotePromissory NoteAugust 2021650,000 650,000 3.44%Promissory NoteAugust 2021650,000 650,000 3.44%
Promissory NotePromissory NoteSeptember 2023750,000 750,000 3.38%Promissory NoteSeptember 2023750,000 750,000 3.27%
Promissory NotePromissory NoteJune 20251,000,000 1,000,000 3.99%Promissory NoteMay 20251,000,000 1,000,000 3.99%
Promissory NotePromissory NoteJune 20222,000,000 2,000,000 1.40%Promissory NoteJune 20222,000,000 2,000,000 1.34%
Promissory NotePromissory NoteSeptember 20222,000,000 2,000,000 1.04%Promissory NoteSeptember 20222,000,000 2,000,000 1.04%
Line of creditLine of creditJuly 2021500,000 2.18%Line of creditJuly 2021500,000 2.14%
Line of creditLine of creditMarch 20222,500,000 3.35%Line of creditMarch 20232,500,000 3.31%
Total facilities with Santander and related subsidiariesTotal facilities with Santander and related subsidiaries11,200,000 14,200,000 Total facilities with Santander and related subsidiaries10,500,000 13,500,000 
Total revolving credit facilitiesTotal revolving credit facilities$14,003,684 $26,261,896 $5,525,220 $1,685 Total revolving credit facilities$12,848,545 $25,250,000 $6,472,632 $2,358 

(a) In 2017, the Company entered into an interest rate swap to hedge the interest rate risk on this fixed rate debt. This derivative was designated as fair value hedge at inception. This derivative was later terminated and the unamortized fair value hedge adjustment as of March 31, 2021 and December 31, 2020 was $1.1 million and $1.3 million, respectively, the amortization of which will reduce interest expense over the remaining life of the fixed rate debt.

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(a) During the three months ended March 31, 2020, Chrysler Finance Loan credit facility was reactivated with a $1 billion commitment. In April 2020, the commitment amount was increased by $500 million.
(b) This line is held exclusively for financing of Chrysler Finance leases. In April 2020, the commitment amount was reduced by $500 million.
(c) The repurchase facilities are collateralized by securitization notes payable retained by the Company. As the borrower, we are exposed to liquidity risk due to changes in the market value of the retained securities pledged. In some instances, we place or receive cash collateral with counterparties under collateral arrangements associated with our repurchase agreements.

December 31, 2019 December 31, 2020
Maturity Date(s)Utilized BalanceCommitted AmountEffective RateAssets PledgedRestricted Cash Pledged Maturity Date(s)Utilized BalanceCommitted AmountEffective RateAssets PledgedRestricted Cash Pledged
Facilities with third parties:Facilities with third parties:Facilities with third parties:
Warehouse lineWarehouse lineJune 2021$471,284 $500,000 3.32%$675,426 $Warehouse lineAugust 2022$$500,000 1.50%$159,348 $
Warehouse lineWarehouse lineMarch 2021516,045 1,250,000 3.10%734,640 Warehouse lineMarch 2022942,845 1,250,000 1.34%1,621,206 
Warehouse lineWarehouse lineOctober 20211,098,443 5,000,000 4.43%1,898,365 1,756 Warehouse lineOctober 20221,000,600 1,500,000 1.85%639,875 
Warehouse lineWarehouse lineJuly 2021500,000 500,000 3.64%761,690 302 Warehouse lineOctober 2022441,143 3,500,000 3.45%2,057,758 
Warehouse lineWarehouse lineOctober 2021896,077 2,100,000 3.44%1,748,325 Warehouse lineOctober 2022168,300 500,000 3.07%243,649 1,201 
Repurchase facilityJanuary 2020273,655 273,655 3.80%377,550 
Repurchase facilityMarch 2020100,756 100,756 3.04%151,710 
Repurchase facilityMarch 202047,851 47,851 3.15%69,945 
Warehouse lineWarehouse lineNovember 2020970,600 1,000,000 2.57%1,353,305 Warehouse lineOctober 2022845,800 2,100,000 3.29%1,156,885 
Warehouse lineWarehouse lineNovember 2020471,320 500,000 2.69%505,502 186 Warehouse lineJanuary 2022415,700 1,000,000 1.81%595,518 
Warehouse lineWarehouse lineJune 202153,900 600,000 7.02%62,601 94 Warehouse lineNovember 2022177,600 500,000 1.18%371,959 
Warehouse lineWarehouse lineJuly 2022900,000 1.46%1,684 
Repurchase facilityRepurchase facilityJanuary 2021167,967 167,967 1.64%217,200 
Total facilities with third partiesTotal facilities with third parties5,399,931 11,872,262  8,339,059 2,346 Total facilities with third parties4,159,955 11,917,967  7,063,398 2,886 
Facilities with Santander and related subsidiaries:Facilities with Santander and related subsidiaries:      Facilities with Santander and related subsidiaries:      
Promissory NotePromissory NoteDecember 2021250,000 250,000 3.70%
Promissory NotePromissory NoteDecember 2022250,000 250,000 3.95%
Promissory NotePromissory NoteDecember 2023250,000 250,000 5.25%
Promissory NotePromissory NoteDecember 2022250,000 250,000 5.00%
Promissory NotePromissory NoteDecember 2021250,000 250,000 3.70%Promissory NoteMay 2021250,000 250,000 2.25%
Promissory NotePromissory NoteDecember 2022250,000 250,000 3.95%Promissory NoteMarch 2021300,000 300,000 3.95%
Promissory NotePromissory NoteDecember 2023250,000 250,000 5.25%Promissory NoteMay 2023350,000 350,000 3.80%
Promissory NotePromissory NoteDecember 2022250,000 250,000 5.00%Promissory NoteNovember 2022400,000 400,000 3.00%
Promissory NotePromissory NoteMarch 2021300,000 300,000 3.95%Promissory NoteApril 2023450,000 450,000 6.13%
Promissory NotePromissory NoteOctober 2020400,000 400,000 3.10%Promissory NoteJune 2022500,000 500,000 3.30%
Promissory NotePromissory NoteNovember 2022400,000 400,000 3.00%Promissory NoteJuly 2024500,000 500,000 3.90%
Promissory NotePromissory NoteMay 2020500,000 500,000 3.49%Promissory NoteMarch 2022650,000 650,000 4.20%
Promissory NotePromissory NoteJune 2022500,000 500,000 3.30%Promissory NoteAugust 2021650,000 650,000 3.44%
Promissory NotePromissory NoteJuly 2024500,000 500,000 3.90%Promissory NoteSeptember 2023750,000 750,000 3.27%
Promissory NotePromissory NoteMarch 2022650,000 650,000 4.20%Promissory NoteMay 20251,000,000 1,000,000 3.99%
Promissory NotePromissory NoteAugust 2021650,000 650,000 3.44%Promissory NoteJune 20222,000,000 2,000,000 1.40%
Promissory NotePromissory NoteSeptember 2023750,000 750,000 3.27%Promissory NoteSeptember 20222,000,000 2,000,000 1.04%
Line of creditLine of creditJuly 2021500,000 3.86%Line of creditJuly 2021500,000 2.19%
Line of creditLine of creditMarch 20223,000,000 4.96%Line of creditMarch 20222,500,000 3.34%
Total facilities with Santander and related subsidiariesTotal facilities with Santander and related subsidiaries 5,650,000 9,150,000  Total facilities with Santander and related subsidiaries 10,800,000 13,800,000  
Total revolving credit facilitiesTotal revolving credit facilities $11,049,931 $21,022,262  $8,339,059 $2,346 Total revolving credit facilities 14,959,955 25,717,967  7,063,398 2,886 
Notes Payable - Facilities with Third Parties
The warehouse lines and repurchase facilities are fully collateralized by a designated portion of the Company’s retail installment contracts (Note 2), leased vehicles (Note 4), securitization notes payables and residuals retained by the Company.
Facilities with Santander and Related Subsidiaries
Lines of Credit
SHUSA provides the Company with $3,000,000$500,000 of committed revolvingrevolving credit and $2,500,000 of contingent liquidity that can be drawn on an unsecured basis.

31




Promissory Notes
SHUSA provides the Company with $7,200,000with $6,500,000 of unsecuredunsecured promissory notes.
26




Santander provides the Company withwith $4,000,000 ofof unsecured promissory notes.

Notes Payable - Secured Structured Financings
 
The following table presents information regarding secured structured financings as of September 30, 2020March 31, 2021 and December 31, 2019:2020:
September 30, 2020 March 31, 2021
Estimated Maturity Date(s) at IssuanceBalanceInitial Note Amounts Issued (d)Initial Weighted Average Interest RateCollateral (b)Restricted Cash Estimated Maturity Date(s) at IssuanceBalanceInitial Note Amounts Issued (d)Initial Weighted Average Interest RateCollateral (b)Restricted Cash
2016 Securitizations2016 SecuritizationsApril 2022 - March 2024$520,566 $4,878,390 1.63% - 2.46%$710,108 $165,372 2016 SecuritizationsMarch 2024$91,428 $1,250,000 2.34%$160,734 $46,666 
2017 Securitizations2017 SecuritizationsJuly 2022 - September 20241,252,708 8,262,940 1.35% - 2.52%1,921,996 228,862 2017 SecuritizationsJuly 2022 - September 2024864,178 8,262,940 1.35% - 2.52%1,399,990 232,606 
2018 Securitizations2018 SecuritizationsMay 2022 - April 20263,297,883 12,039,840 2.41% - 3.42%4,853,413 417,727 2018 SecuritizationsFebruary 2024 - April 20262,250,155 11,000,280 2.41% - 3.42%3,435,529 372,049 
2019 Securitizations (e)2019 Securitizations (e)May 2024 - February 20277,365,406 11,924,720 2.08% - 3.34%8,999,694 503,999 2019 Securitizations (e)May 2024 - February 20275,959,087 11,924,720 2.08% - 3.34%7,691,626 576,514 
2020 Securitizations (e)2020 Securitizations (e)November 2024 - May 20286,372,892 7,291,465 0.76% - 2.73%7,798,089 421,219 2020 Securitizations (e)November 2024 - May 20287,431,733 10,028,425 0.60% - 2.73%9,345,987 633,342 
2021 Securitizations2021 SecuritizationsNovember 2026 - March 20273,429,197 3,497,230 0.50% - 0.51%3,905,821 154,211 
Public Securitizations (a)Public Securitizations (a)18,809,455 44,397,355 24,283,300 1,737,179 Public Securitizations (a)20,025,778 45,963,595 25,939,687 2,015,388 
2013 Private issuances2013 Private issuancesJuly 2024 - September 20241,106,654 1,537,025 1.28%2,189,789 751 2013 Private issuancesJuly 2024 - September 2024521,397 1,537,025 1.28%1,521,220 751 
2018 Private issuances2018 Private issuancesJune 2022 - April 20243,329,885 4,536,002 2.42% - 3.53%5,028,329 8,294 2018 Private issuancesJune 2022 - April 20241,837,240 4,186,002 2.42% - 3.53%2,774,962 6,561 
2019 Private issuance2019 Private issuanceSeptember 2022 - November 20262,839,895 3,524,536 2.45% - 3.90%3,743,384 10,441 2019 Private issuanceSeptember 2022 - November 20262,335,820 3,524,536 2.45% - 3.90%3,287,079 10,294 
2020 Private issuance2020 Private issuanceApril 2024 - December 20271,278,200 1,500,000 1.29% - 2.68%1,533,617 4,902 2020 Private issuanceApril 2024 - December 2027971,784 1,500,000 1.29% - 2.68%1,351,381 4,902 
Privately issued amortizing notes (c)Privately issued amortizing notes (c) 8,554,634 11,097,563 12,495,119 24,388 Privately issued amortizing notes (c) 5,666,241 10,747,563 8,934,642 22,508 
Total secured structured financingsTotal secured structured financings $27,364,089 $55,494,918 $36,778,419 $1,761,567 Total secured structured financings $25,692,019 $56,711,158 $34,874,329 $2,037,896 
(a)Securitizations executed under Rule 144A of the Securities Act are included within this balance.
(b)Secured structured financings may be collateralized by the Company’s collateral overages of other issuances.
(c)All privately issued amortizing notes issued in 2014 through 2017 were paid in full.
(d)Excludes securitizations whichthat no longer have outstanding debt and excludes any incremental borrowings.
(e)As of the September 30, 2020, $7.2 million in secured structured financing is held by Santander.


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December 31, 2019 December 31, 2020
Estimated Maturity Date(s) at IssuanceBalanceInitial Note Amounts IssuedInitial Weighted Average Interest RateCollateralRestricted Cash Estimated Maturity Date(s) at IssuanceBalanceInitial Note Amounts IssuedInitial Weighted Average Interest RateCollateralRestricted Cash
2015 SecuritizationsAugust 2021 - January 2023$334,916 $3,258,300 1.67% - 2.29%$411,310 $94,382 
2016 Securitizations2016 SecuritizationsApril 2022- March 20241,144,421 7,462,790 1.63% - 2.80%1,560,133 248,784 2016 SecuritizationsAugust 2022 - March 2024$259,078 $2,519,810 1.63% - 2.34%$354,985 $85,041 
2017 Securitizations2017 SecuritizationsJuly 2022 - September 20242,364,177 9,296,570 1.35% - 2.52%3,423,303 292,601 2017 SecuritizationsJuly 2022 - September 20241,049,867 8,262,940 1.35% - 2.52%1,661,845 211,606 
2018 Securitizations2018 SecuritizationsMay 2022 - April 20265,376,231 12,039,840 2.41% - 3.42%7,240,151 466,069 2018 SecuritizationsMay 2022 - April 20262,723,099 12,039,840 2.41% - 3.42%4,130,936 376,246 
2019 Securitizations2019 SecuritizationsMay 2024 - February 20279,588,028 11,924,720 2.08% - 3.34%12,062,261 504,810 2019 SecuritizationsMay 2024 - February 20276,653,226 11,924,720 2.08% - 3.34%8,582,241 488,546 
2020 Securitizations2020 SecuritizationsNovember 2024 - May 20288,256,890 10,028,425 0.60% - 2.73%10,292,570 548,912 
Public SecuritizationsPublic Securitizations 18,807,773 43,982,220 24,697,158 1,606,646 Public Securitizations 18,942,160 44,775,735 25,022,577 1,710,351 
2013 Private issuances2013 Private issuancesJuly 2024- September 20242,252,616 1,537,025 1.28%2,143,065 303 2013 Private issuancesJuly 2024 - September 2024777,210 1,537,025 1.28%1,843,443 751 
2015 Private issuancesJuly 201919,029 500,000 1.05%67,007 113 
2016 Private issuancesSeptember 202430,943 300,000 2.35%90,352 
2018 Private issuanceJune 2022-April 20243,742,509 4,536,002 2.42% - 3.53%5,292,020 10,114 
2018 Private issuances2018 Private issuancesJune 2022 - April 20242,768,145 4,186,002 2.42%- 3.53%4,223,567 7,675 
2019 Private issuance2019 Private issuanceSeptember 2022 - November 20263,289,015 3,524,536 2.45% - 3.90%4,455,773 10,348 2019 Private issuanceSeptember 2022 - November 20262,584,974 3,524,536 2.45% - 3.90%3,632,833 10,457 
2020 Private issuance2020 Private issuanceApril 2024 - December 20271,104,912 1,500,000 1.29% - 2.68%1,532,280 4,902 
Privately issued amortizing notesPrivately issued amortizing notes 9,334,112 10,397,563  12,048,217 20,878 Privately issued amortizing notes 7,235,241 10,747,563  11,232,123 23,785 
Total secured structured financingsTotal secured structured financings $28,141,885 $54,379,783  $36,745,375 $1,627,524 Total secured structured financings $26,177,401 $55,523,298  $36,254,700 $1,734,136 

Most of the Company’s secured structured financings are in the form of public, SEC-registered securitizations. The Company also executes private securitizations under Rule 144A of the Securities Act and periodically issues private term amortizing notes, which are structured similarly to securitizations but are acquired by banks and conduits. The Company’s securitizations and private issuances are collateralized by vehicle retail installment contracts and loans or leases. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company had private issuances of notes backed by vehicle leases totaling $10.0totaling $8.7 billion and $10.2$8.7 billion, respectively.

Unamortized debt issuance costs are amortized as interest expense over the terms of the related notes payable using the effectiveeffective interest method and are classified as a discount to the related recorded debt balance. Amortized debt issuance costs were $10,265$10,599 and $11,591 for the$9,352 for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $28,301 and $29,361 for the nine months ended September 30, 2020 and 2019, respectively. For securitizations, the term takes into consideration the expected execution of the contractual call option, if applicable. Amortization of premium or accretion of discount on notes payable is also included in interest expense using the effective interest method over the estimated remaining life of the notes. Total interest expense on secured structured financings for the three months ended September 30,March 31, 2021 and 2020 and 2019 was $150,734$122,514 and $217,544, respectively, and for the nine months ended September 30, 2020 and 2019 was $522,266 and $671,770, $198,463, respectively.

8.    Shareholders’ Equity
Share Repurchases
During the three months ended March 31, 2020, the Company purchased shares of its common stock through a modified Dutch Auction Tender Offer.
In June 2019, the Company announced that the Board had authorized purchases by the Company of up to $1.1 billion, excluding commissions, of its outstanding common stock effective from the third quarter of 2019 through the end of the second quarter of 2020. The Company extended the share repurchase program through the end of the third quarter of 2020. During the three months ended March 31, 2020, the Company purchased shares of its common stock through a modified Dutch Auction Tender Offer, and then extended the share repurchase program through the end of the third quarter of 2020.
On July 31, 2020, the Company announced that SHUSA’s request for certain exceptions to the Federal Reserve Board’s interim policy (the “Interim Policy”), prohibiting share repurchases (other than repurchases relating to issuances of common stock under employee stock ownership plans) and limiting dividends to allpaid by certain CCAR institutions to the average trailing four quarters of net income, had been approved. Such exception approval permitted the Board to authorizeCompany to continue its share repurchase program through the end of the third quarter of 2020. On August 10, 2020, the Company announced that it had substantially exhausted the amount of shares the Company was permitted to
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repurchase under the previously disclosed exception to the Interim Policyapproval and that the Company expected to repurchase an immaterial number of shares remaining under the exception approval.

On September 30, 2020,Subsequently, the Federal Reserve Board extended the Interim Policy through the fourthsecond quarter of 2020.2021. As a result SC does not currently expectof the extension of the Interim Policy, the Company may continue, consistent with the Interim Policy, to declare or payrepurchase only a dividend innumber of shares of the fourthCompany’s common stock equal to the amount of share issuances related to the Company’s expensed employee compensation through the second quarter of 2020.2021.

Please find below the details of the Company's tender offer and other share repurchase programs for the three and nine months ended September 30, 2020March 31, 2021 and 20192020:
Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019March 31, 2021March 31, 2020
Tender offer (a):Tender offer (a):Tender offer (a):
Number of shares purchasedNumber of shares purchased17,514,707 Number of shares purchased17,514,707 
Average price per shareAverage price per share$$$26.00 $Average price per share$$26.00 
Cost of shares purchased (b)Cost of shares purchased (b)$$$455,382 $Cost of shares purchased (b)$$455,382 
Other share repurchases:Other share repurchases:Other share repurchases:
Number of shares purchasedNumber of shares purchased10,198,800 5,479,650 15,956,561 10,194,772 Number of shares purchased357,747 846,461 
Average price per shareAverage price per share$21.91 $25.71 $20.00 $24.08 Average price per share$26.46 $13.82 
Cost of shares purchased (b)Cost of shares purchased (b)$223,485 $140,909 $319,075 $245,496 Cost of shares purchased (b)$9,468 $11,700 
Total number of shares purchasedTotal number of shares purchased10,198,800 5,479,650 33,471,268 10,194,772 Total number of shares purchased357,747 18,361,168 
Average price per shareAverage price per share$21.91 $25.71 $23.14 $24.08 Average price per share$26.46 $25.44 
Total cost of shares purchased (b)Total cost of shares purchased (b)$223,485 $140,909 $774,457 $245,496 Total cost of shares purchased (b)$9,468 $467,082 
(a) During the three months ended March 31, 2020, the Company purchased shares of its common stock through a modified Dutch Auction Tender Offer.
(b) Cost of shares exclude commissions

Refer to Part II Item 2 - "Unregistered"Unregistered Sales of Equity Securities and Use of Proceeds" below section for additional details on share repurchases.

Treasury Stock

The Company
had 57,067,635 57,425,382 and 23,596,36757,067,635 shares of treasury stock outstanding, with a cost of $1,301,864$1,311,339 and $525,897$1,301,864 as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively. NaN shares were withheld to cover income taxes related to stock issued in connection with employee incentive compensation plans for the three months ended September 30, 2020.March 31, 2021. The value of the treasury stock is included within the additional paid-in-capital.
Accumulated Other Comprehensive Income (Loss)
A summary of changes in accumulated other comprehensive income (loss), net of tax, for the three and nine months ended September 30,March 31, 2021 and 2020 and 2019 is as follows:
Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019 March 31, 2021March 31, 2020
Beginning balance, unrealized gains (losses)Beginning balance, unrealized gains (losses)$(63,705)$(20,567)$(26,693)$33,515 Beginning balance, unrealized gains (losses)$(50,566)$(26,693)
Other comprehensive income (loss) before reclassifications (gross)Other comprehensive income (loss) before reclassifications (gross)94 (5,018)(43,212)(38,696)Other comprehensive income (loss) before reclassifications (gross)2,970 (37,585)
Amounts (gross) reclassified out of accumulated other comprehensive income (loss)Amounts (gross) reclassified out of accumulated other comprehensive income (loss)6,729 (6,251)13,023 (26,655)Amounts (gross) reclassified out of accumulated other comprehensive income (loss)5,778 623 
Ending balance, unrealized gains (losses)Ending balance, unrealized gains (losses)$(56,882)$(31,836)$(56,882)$(31,836)Ending balance, unrealized gains (losses)$(41,818)$(63,655)

Amounts (gross) reclassified out of accumulated other comprehensive income (loss) during the three and nine months ended September 30,March 31, 2021 and 2020 and 2019 consist of the following:
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Three Months EndedNine Months EndedIncome statement line itemThree Months EndedIncome statement line item
ReclassificationReclassificationSeptember 30, 2020September 30, 2019September 30, 2020September 30, 2019ReclassificationMarch 31, 2021March 31, 2020
Cash flow hedgesCash flow hedges$8,939 $(8,283)$17,260 $(35,224)Interest expenseCash flow hedges$7,657 $824 Interest expense
Available-for-saleInvestment gain/loss
Tax benefitTax benefit(2,210)2,032 (4,237)8,569 Tax benefit(1,879)(201)
Net of taxNet of tax$6,729 $(6,251)$13,023 $(26,655)Net of tax$5,778 $623 

Dividends
TheOn March 31, 2021, the Company paid a cash dividend of $0.22 per share in August 2020.and a special dividend of $0.22 per share of common stock for a total of $0.44 per share to shareholders of record as of the close of business on March 29, 2021.
On September 30, 2020,April 27, 2021, the Company received written notification from the FRB extendedthat the interim policy prohibiting share repurchases and limitingFRB has approved SHUSA’s request for an exception from the prohibition in the Interim Policy restricting the payment of certain dividends to all CCAR banks toin the average trailing net income. Based on SHUSA’s expected average trailing four quarterssecond quarter of net income, SC is prohibited from paying2021. The Company’s Board of Directors will determine whether a dividend inwill be declared and the fourth quartertiming and amount of 2020. Although SC’s standalone income is sufficient to declare and a pay a dividend, SC is consolidated into SHUSA’s capital plan and therefore is subject to the FRB’s interim policy that utilizes SHUSA’s average trailing income to determine the cap on common stock dividends. SC does not currently expect to declare or pay a dividend in the fourth quarter of 2020.any such dividend.

9.    Derivative Financial Instruments
The Company uses derivative financial instruments such as interest rate swaps, interest rate caps and the corresponding options written in order to offset the interest rate caps to manage the Company’s exposure to changing interest rates. The Company uses both derivatives that qualify for hedge accounting treatment and economic hedges.
The underlying notional amounts of these derivative financial instruments at September 30, 2020March 31, 2021 and December 31, 2019,2020, are as follows:
September 30, 2020December 31, 2019 March 31, 2021December 31, 2020
NotionalAssetLiabilityNotionalAssetLiability NotionalAssetLiabilityNotionalAssetLiability
Interest rate swap agreements designated as cash flow hedgesInterest rate swap agreements designated as cash flow hedges$2,750,000 $$(79,350)$2,650,000 $2,807 $(39,128)Interest rate swap agreements designated as cash flow hedges$2,150,000 $765 $(59,147)$2,450,000 $123 $(70,589)
Interest rate swap agreements not designated as hedgesInterest rate swap agreements not designated as hedges250,000 (14,393)1,281,000 (10,267)Interest rate swap agreements not designated as hedges250,000 (11,119)250,000 (12,934)
Interest rate cap agreementsInterest rate cap agreements11,117,779 5,999 9,379,720 62,552 Interest rate cap agreements9,338,393 15,783 10,199,134 4,617 
Options for interest rate cap agreementsOptions for interest rate cap agreements11,117,779 (5,999)9,379,720 (62,552)Options for interest rate cap agreements9,338,393 (15,783)10,199,134 (4,617)

The aggregate fair value of the interest rate swap agreements wasis included on the Company’s condensed consolidated balance sheets in other assets and other liabilities, as appropriate. The aggregate fair value of interest rate cap agreements wereare included in other assets and the related options in other liabilities on the Company’s condensed consolidated balance sheets. See Note 10 - “Fair Value of Financial Instrumentsin the accompanying condensed financial statementsto these Condensed Consolidated Financial Statements for additional disclosure of fair value and balance sheet location of the Company’s derivative financial instruments.
The Company enters into legally enforceable master netting agreements that reduce risk by permitting netting of transactions, such as derivatives and collateral posting, with the same counterparty on the occurrence of certain events. A master netting agreement allows two counterparties the ability to net-settle amounts under all contracts, including any related collateral posted, through a single payment. The right to offset and certain terms regarding the collateral process, such as valuation, credit events and settlement, are contained in ISDA master agreements. The Company has elected to present derivative balances on a gross basis even if the derivative is subject to a legally enforceable master netting (ISDA) agreement. Collateral that is received or pledged for these transactions is disclosed within the “Gross Amounts Not Offset in the condensed Consolidated Balance Sheet” section of the tables below. Information on the offsetting of derivative assets and derivative liabilities due to the right of offset was as follows, as of September 30, 2020March 31, 2021 and December 31, 2019:2020:
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Gross Amounts Not Offset in the
condensed Consolidated Balance Sheet
Gross Amounts Not Offset in the
Consolidated Balance Sheet
Assets Presented
in the condensed
Consolidated
Balance Sheet
Collateral
Received (a)
Net
Amount
Assets Presented in the
Consolidated Balance Sheet
Collateral
Received (a)
Net
Amount
September 30, 2020
March 31, 2021March 31, 2021
Interest rate swaps - third party (b)Interest rate swaps - third party (b)$765 $(765)$
Interest rate caps - Santander and affiliatesInterest rate caps - Santander and affiliates$815 $$815 Interest rate caps - Santander and affiliates$1,438 $(1,390)$48 
Interest rate caps - third partyInterest rate caps - third party5,184 (5,184)Interest rate caps - third party14,345 (14,345)
Total derivatives subject to a master netting arrangement or similar arrangementTotal derivatives subject to a master netting arrangement or similar arrangement5,999 (5,184)815 Total derivatives subject to a master netting arrangement or similar arrangement16,548 (16,500)48 
Total derivatives not subject to a master netting arrangement or similar arrangementTotal derivatives not subject to a master netting arrangement or similar arrangementTotal derivatives not subject to a master netting arrangement or similar arrangement
Total derivative assetsTotal derivative assets$5,999 $(5,184)$815 Total derivative assets$16,548 $(16,500)$48 
Total financial assetsTotal financial assets$5,999 $(5,184)$815 Total financial assets$16,548 $(16,500)$48 
December 31, 2019
December 31, 2020December 31, 2020
Interest rate swaps - third party (b)Interest rate swaps - third party (b)$2,807 $(540)$2,267 Interest rate swaps - third party (b)$123 $(123)$
Interest rate caps - Santander and affiliatesInterest rate caps - Santander and affiliates25,330 (14,930)10,400 Interest rate caps - Santander and affiliates463 (463)
Interest rate caps - third partyInterest rate caps - third party37,222 (26,199)11,023 Interest rate caps - third party4,154 (4,154)
Total derivatives subject to a master netting arrangement or similar arrangementTotal derivatives subject to a master netting arrangement or similar arrangement65,359 (41,669)23,690 Total derivatives subject to a master netting arrangement or similar arrangement4,740 (4,740)
Total derivatives not subject to a master netting arrangement or similar arrangementTotal derivatives not subject to a master netting arrangement or similar arrangementTotal derivatives not subject to a master netting arrangement or similar arrangement
Total derivative assetsTotal derivative assets$65,359 $(41,669)$23,690 Total derivative assets$4,740 $(4,740)$
Total financial assetsTotal financial assets$65,359 $(41,669)$23,690 Total financial assets$4,740 $(4,740)$
(a) Collateral received includes cash, cash equivalents, initial margin and other financial instruments. Cash collateral received is reported in Other liabilities in the consolidated balance sheet. Financial instruments that are pledged to the Company are not reflected in the accompanying balance sheet since the Company does not control or have the ability of rehypothecation of these instruments. In certain instances, the counter party is over-collateralized since the actual amount of collateral received exceeds the associated financial asset. As a result, the actual amount of collateral received that is reported may be greater than the amount shown in the table above.
(b) Includes derivative instruments originally transacted with Santander and affiliates and subsequently amended to reflect clearing with central clearing counterparties.

Gross Amounts Not Offset in the condensed Consolidated Balance SheetGross Amounts Not Offset in the
Consolidated Balance Sheet
Liabilities Presented
in the condensed
Consolidated
Balance Sheet
Collateral
Pledged (a)
Net
Amount
Liabilities Presented in the
Consolidated Balance Sheet
Collateral
Pledged (a)
Net
Amount
September 30, 2020
March 31, 2021March 31, 2021
Interest rate swaps - third party (b)Interest rate swaps - third party (b)$93,743 $(93,743)$Interest rate swaps - third party (b)$70,266 $(70,266)$
Interest rate caps - Santander and affiliatesInterest rate caps - Santander and affiliates815 (815)Interest rate caps - Santander and affiliates1,438 (1,250)188 
Interest rate caps - third partyInterest rate caps - third party5,184 (4,193)991 Interest rate caps - third party14,345 (6,323)8,022 
Total derivatives subject to a master netting arrangement or similar arrangementTotal derivatives subject to a master netting arrangement or similar arrangement99,742 (98,751)991 Total derivatives subject to a master netting arrangement or similar arrangement86,049 (77,839)8,210 
Total derivatives not subject to a master netting arrangement or similar arrangementTotal derivatives not subject to a master netting arrangement or similar arrangementTotal derivatives not subject to a master netting arrangement or similar arrangement
Total derivative liabilitiesTotal derivative liabilities$99,742 $(98,751)$991 Total derivative liabilities$86,049 $(77,839)$8,210 
Total financial liabilitiesTotal financial liabilities$99,742 $(98,751)$991 Total financial liabilities$86,049 $(77,839)$8,210 
December 31, 2019
December 31, 2020December 31, 2020
Interest rate swaps - third partyInterest rate swaps - third party$49,395 $(49,395)$Interest rate swaps - third party$83,523 $(83,523)$
Interest rate caps - Santander and affiliatesInterest rate caps - Santander and affiliates25,330 (25,330)Interest rate caps - Santander and affiliates463 (463)
Interest rate caps - third partyInterest rate caps - third party37,222 (37,222)Interest rate caps - third party4,154 (4,154)
Total derivatives subject to a master netting arrangement or similar arrangementTotal derivatives subject to a master netting arrangement or similar arrangement111,947 (111,947)Total derivatives subject to a master netting arrangement or similar arrangement88,140 (88,140)
Total derivatives not subject to a master netting arrangement or similar arrangementTotal derivatives not subject to a master netting arrangement or similar arrangementTotal derivatives not subject to a master netting arrangement or similar arrangement
Total derivative liabilitiesTotal derivative liabilities$111,947 $(111,947)$Total derivative liabilities$88,140 $(88,140)$
Total financial liabilitiesTotal financial liabilities$111,947 $(111,947)$Total financial liabilities$88,140 $(88,140)$
(a) Collateral pledged includes cash, cash equivalents, initial margin and other financial instruments. These balances are reported in Other assets in the consolidated balance sheet. In certain instances, the Company is over-collateralized since the actual amount of collateral pledged exceeds the associated financial liability. As a result, the actual amount of collateral pledged that is reported in Other assets may be greater than the amount shown in the table above.
(b) Includes derivative instruments originally transacted with Santander and affiliates and subsequently amended to reflect clearing with central clearing counterparties.

3631




The gross gains (losses) reclassified from accumulated other comprehensive income (loss) to net income, are included as components of interest expense. The impacts on the consolidated statements of income and comprehensive income for the three and nine months ended September 30,March 31, 2021 and 2020 and 2019 were as follows:
Three Months Ended September 30, 2020Three Months Ended March 31, 2021
Recognized in EarningsGross Gains (Loss) Recognized in Accumulated Other Comprehensive Income (Loss)Gross amount Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Recognized in EarningsGross Gains (Loss) Recognized in Accumulated Other Comprehensive Income (Loss)Gross amount Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Interest rate swap agreements designated as cash flow hedgesInterest rate swap agreements designated as cash flow hedges$$256 $(8,939)Interest rate swap agreements designated as cash flow hedges$$4,358 $(7,657)
Derivative instruments not designated as hedgesDerivative instruments not designated as hedgesDerivative instruments not designated as hedges
Losses (Gains) recognized in interest expensesLosses (Gains) recognized in interest expenses$567 Losses (Gains) recognized in interest expenses$(244)

Three Months Ended September 30, 2019
Recognized in EarningsGross Gains (Loss) Recognized in Accumulated Other Comprehensive Income (Loss)Gross amount Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Interest rate swap agreements designated as cash flow hedges$$(6,485)$8,283 
Derivative instruments not designated as hedges
Losses (Gains) recognized in interest expenses$903 


Nine Months Ended September 30, 2020
Recognized in EarningsGross Gains (Loss) Recognized in Accumulated Other Comprehensive Income (Loss)Gross amount Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Interest rate swap agreements designated as cash flow hedges$$(59,405)$(17,260)
Derivative instruments not designated as hedges
Losses (Gains) recognized in interest expenses$10,774 

Nine Months Ended September 30, 2019Three Months Ended March 31, 2020
Recognized in EarningsGross Gains (Loss) Recognized in Accumulated Other Comprehensive Income (Loss)Gross amount Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Recognized in EarningsGross Gains (Loss) Recognized in Accumulated Other Comprehensive Income (Loss)Gross amount Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Interest rate swap agreements designated as cash flow hedgesInterest rate swap agreements designated as cash flow hedges$$(52,292)$35,224 Interest rate swap agreements designated as cash flow hedges$$(52,386)$(824)
Derivative instruments not designated as hedgesDerivative instruments not designated as hedgesDerivative instruments not designated as hedges
Losses (Gains) recognized in interest expensesLosses (Gains) recognized in interest expenses$14,750 Losses (Gains) recognized in interest expenses$9,171 

The Company estimates that approximately $31,118 $29,585 of unrealized gains includedincluded in accumulated other comprehensive income (loss) will be reclassified to interest expense within the next twelve months.

10.    Fair Value of Financial Instruments
Fair value measurement requires that valuation techniques maximize the use of observable inputs and minimize the use of unobservable inputs and also establishes a fair value hierarchy that categorizes the inputs to valuation techniques used to measure fair value into three levels as follows:
Level 1 inputs are quoted prices in active markets for identical assets or liabilities that can be accessed as of the measurement date. Active markets are those in which transactions for the asset or liability occur in sufficient frequency and volume to provide pricing information on an ongoing basis.
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Level 2 inputs are those other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly. These include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active.
Level 3 inputs are those that are unobservable or not readily observable for the asset or liability and are used to measure fair value to the extent relevant observable inputs are not available.
Financial Instruments Measured At Fair Value On Aon a Recurring Basis
The following tables present the Company’s assets and liabilities that are measured at fair value on a recurring basis at September 30, 2020March 31, 2021 and December 31, 2019,2020, and the level within the fair value hierarchy:
Level 1Level 2Level 3Balance at September 30, 2020Level 1Level 2Level 3Balance at December 31, 2019
Other assets:
Trading interest rate caps (a)$$5,999 $$5,999 $$62,552 $$62,552 
Cash flow hedging interest rate swaps (a)$2,807 $2,807 
Available-for-sale-debt securities (b)95,666 $95,666 92,246 $92,246 
Other liabilities:
Trading options for interest rate caps (a)5,999 $5,999 62,552 $62,552 
Cash flow hedging interest rate swaps (a)79,350 $79,350 39,128 $39,128 
Trading interest rate swaps (a)14,393 $14,393 10,267 $10,267 
Retail installment contracts (c)(d)8,248 $8,248 17,634 4,719 $22,353 
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Level 1Level 2Level 3Balance at March 31, 2021Level 1Level 2Level 3Balance at December 31, 2020
Other assets:
Trading interest rate caps (a)$$15,783 $$15,783 $$4,617 $$4,617 
Cash flow hedging interest rate swaps (a)765 $765 123 $123 
Available-for-sale-debt securities (b)95,689 $95,689 95,654 $95,654 
Retail installment contracts (c)(d)3,965 $3,965 5,614 $5,614 
Other liabilities:
Trading options for interest rate caps (a)15,783 $15,783 4,617 $4,617 
Cash flow hedging interest rate swaps (a)59,147 $59,147 70,589 $70,589 
Trading interest rate swaps (a)11,119 $11,119 12,934 $12,934 

(a)The valuation is determined using widely accepted valuation techniques including a DCF on the expected cash flows of each derivative. This analysis reflects the contractual terms of the derivative, including the period to maturity, and uses observable market-based inputs. The Company incorporates credit valuation adjustments to appropriately reflect both its own nonperformance risk and the respective counterparty’s nonperformance risk in the fair value measurement of its derivatives. In adjusting the fair value of its derivative contracts for the effect of nonperformance risk, the Company has considered the impact of netting and any applicable credit enhancements, such as collateral postings and guarantees. The Company utilizes the exception in ASC 820-10-35-18D (commonly referred to as the “portfolio exception”) with respect to measuring counterparty credit risk for instruments (Note 9).
(b)The Company's AFS debt securities includes U.S. Treasury securities that are valued utilizing observable market quotes. The Company obtains vendor trading platform data (actual prices) from a number of live data sources, including active market makers and interdealer brokers and its securities are therefore, classified as Level 2.
(c)For certain retail installment contracts reported in finance receivables held for investment, net, the Company has elected the fair value option. The fair values of the retail installment contracts are estimated using a DCF model are classified as Level 3. As of December 31, 2019, Company had used the most recent purchase price as the fair value for certain loans and hence classified those retail installment contracts as Level 2. Changes in the fair value are recorded in investment gains (losses), net in the condensed consolidated statement of income.
(d)The aggregate fair value of retail installment contracts in non-accrual status, as of September 30, 2020March 31, 2021 and December 31, 2019, i2020, iss $2,031 a $656nd $9,511, and $1,129, respectively.
Level 3 Rollforward for Assets and Liabilities Measured at Fair Value on a Recurring Basis
The following table presents the changes in retail installment contracts held for investment balances classified as Level 3 balances for the three and nine months ended September 30, 2020March 31, 2021 and 2019:
38


2020:


Three Months Ended September 30,Nine Months Ended September 30,Three Months Ended March 31,
202020192020201920212020
Balance — beginning of yearBalance — beginning of year$10,585 $8,832 $4,719 $13,509 Balance — beginning of year$5,614 $4,719 
Additions / issuancesAdditions / issuances2,512 2,079 Additions / issuances2,512 
Transfer from level 2 (a)Transfer from level 2 (a)17,634 Transfer from level 2 (a)17,634 
Net collection activitiesNet collection activities(2,410)(3,176)(16,854)(10,242)Net collection activities(1,649)(9,680)
Gains recognized in earningsGains recognized in earnings73 632 237 942 Gains recognized in earnings122 
Balance — end of yearBalance — end of year$8,248 $6,288 $8,248 $6,288 Balance — end of year$3,965 $15,307 
(a) The Company transferred retail installment contracts from Level 2 to Level 3 during the three months ended March 31, 2020 because the fair value for these assets could not be determined by using readily observable inputs at March 31, 2020. There were no other material transfers in or out of Level 3 during the three and nine months ended September 30, 2020March 31, 2021 and three and nine months ended September 30, 2019.2020.
Financial Instruments Measured At Fair Value On Aon a Nonrecurring Basis
The following table presents the Company’s assets and liabilities that are measured at fair value on a nonrecurring basis at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively:
Nine Months Ended September 30, 2020Year Ended December 31, 2019
TotalLower of cost or fair value expenseTotalLower of cost or fair value expense
Other assets — vehicles (a)$370,678 $$341,465 $
Personal loans held for sale (b)763,292 241,198 1,007,105 408,700 
Auto loans impaired due to bankruptcy (c)188,226 200,504 9,106 
33




Three Months Ended March 31, 2021Year Ended December 31, 2020
TotalLower of cost or fair value expenseTotalLower of cost or fair value expense
Other assets — vehicles (a)$371,110 $$311,557 $
Personal loans held for sale (b)893,479 355,136 
Retail installment contracts held for sale674,048 $7,385 
Auto loans impaired due to bankruptcy (c)175,401 191,785 
(a) The Company estimates the fair value of its vehicles, which are obtained either through repossession or lease termination, using historical auction rates and current market levels of used car prices.
(b) The estimated fair value for personal loans held for sale is calculated based on the lower of market participant view and a DCF analysis in which the Company uses significant unobservable inputs on key assumptions. The lower of cost or fair value adjustment for personal loans held for sale includes customer default activity and adjustments related to the net change in the portfolio balance during the reporting period. On March 31, 2021, the Company sold the personal lending portfolio. Refer to Note 1 – “ Description of Business, Basis of Presentation, and Accounting Principles” to these Condensed Consolidated Financial Statements for more information.
(c) For loans that are considered collateral-dependent, such as certain bankruptcy loans, impairment is measured based on the fair value of the collateral, less its estimated cost to sell. For the underlying collateral, the estimated fair value is obtained using historical auction rates and current market levels of used car prices. No additional lower of cost or fair value expense was recorded for the ninethree months ended September 30, 2020.March 31, 2021.

Quantitative Information about Level 3 Fair Value Measurements
The following table presents quantitative information about the significant unobservable inputs for assets and liabilities measured at fair value on a recurring and nonrecurring basis at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively:

Financial InstrumentsFair Value at September 30, 2020March 31, 2021Valuation TechniqueUnobservable InputsRange (weighted average) (a)
Financial Assets:
Retail installment contracts held for investment$8,2483,965 Discounted Cash FlowDiscount Rate8%-14% (9%7%-13% (8%)
Default Rate4%-20% (5%(6%)
Prepayment Rate15%-25%4%-15% (15%)
Loss Severity Rate50%-60% (56%(55%)
(a) Weighted average was developed by weighting the associated relative unpaid principal balances.

Financial InstrumentsFair Value at December 31, 2020Valuation TechniqueUnobservable InputsRange
Financial Assets:
Retail installment contracts held for investment$5,614 Discounted Cash FlowDiscount Rate7%-11%
Default Rate4%-20%
Prepayment Rate15%-25%
Loss Severity Rate50%-60%
Personal loans held for sale (b)$763,292893,479 Lower of Market or Income ApproachMarket Approach
Market Participant View60%-70%
Income Approach
Discount Rate20%-30%
Default Rate40%-50%35%-45%
Net Principal & Interest Payment Rate65%-75%
Loss Severity Rate90%-95%
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(a) Weighted average was developed by weighting the associated relative unpaid principal balances.
(b) The estimated fair value for personal loans held for sale (Bluestem) is calculated based on the lower of market participant view, a DCF analysis in which the Company uses significant unobservable inputs on key assumptions, and also considers the possible outcomes of the Bluestem bankruptcy process.
Financial InstrumentsFair Value at December 31, 2019Valuation TechniqueUnobservable InputsRange
Financial Assets:
Retail installment contracts held for investmentsale$4,719674,048 Discounted Cash FlowDiscount Rate8%-10%1.5% - 2.5%
Default Rate15%-20%2% - 4%
Prepayment Rate6%-8%10% - 20%
Loss Severity Rate50%-60%
Personal loans held for sale$1,007,105 Lower of Market or Income ApproachMarket Approach
Market Participant View70%-80%
Income Approach
Discount Rate15%-25%
Default Rate30%-40%
Net Principal & Interest Payment Rate70%-85%
Loss Severity Rate90%-95% - 60%

Financial Instruments Disclosed, But Not Carried, At Fair Value
34




The following tables present the carrying value and estimated fair value of the Company’s financial assets and liabilities disclosed, but not carried, at fair value at September 30, 2020March 31, 2021 and December 31, 2019,2020, and the level within the fair value hierarchy:

 September 30, 2020December 31, 2019
Carrying
Value
Estimated
Fair Value
Level 1Level 2Level 3Carrying
Value
Estimated
Fair Value
Level 1Level 2Level 3
Assets:
Cash and cash equivalents (a)$105,616 $105,616 $105,616 $$$81,848 $81,848 $81,848 $$
Finance receivables held for investment, net (b)27,253,256 29,354,905 29,354,905 27,544,162 28,133,427 1,009,358 27,124,069 
Restricted cash (a)2,267,154 2,267,154 2,267,154 2,079,239 2,079,239 2,079,239 
Investments in debt securities held to maturity (c)50,381 50,942 50,942 
Total$29,676,407 $31,778,617 $2,372,770 $50,942 $29,354,905 $29,705,249 $30,294,514 $2,161,087 $1,009,358 $27,124,069 
Liabilities:
Notes Payable:
Facilities with third parties (d)$2,803,684 $2,803,684 $$$2,803,684 $5,399,931 $5,399,931 $$$5,399,931 
Secured structured financings (e)27,364,089 27,883,027 18,638,472 9,244,555 28,141,885 28,360,948 18,646,326 9,714,622 
Facilities with Santander and related subsidiaries (f)11,201,574 11,539,861 11,539,861 5,652,325 5,724,675 5,724,675 
Total$41,369,347 $42,226,572 $$18,638,472 $23,588,100 $39,194,141 $39,485,554 $$18,646,326 $20,839,228 

40




 March 31, 2021December 31, 2020
Carrying
Value
Estimated
Fair Value
Level 1Level 2Level 3Carrying
Value
Estimated
Fair Value
Level 1Level 2Level 3
Assets:
Cash and cash equivalents (a)$415,969 $415,969 $415,969 $$$109,053 $109,053 $109,053 $$
Finance receivables held for investment, net (b)25,905,719 28,546,529 28,546,529 26,806,606 29,464,066 29,464,066 
Restricted cash (a)2,623,565 2,623,565 2,623,565 2,221,094 2,221,094 2,221,094 
Investments in debt securities held to maturity (c)129,484 130,181 130,181 44,841 45,606 45,606 
Total$29,074,737 $31,716,244 $3,039,534 $130,181 $28,546,529 $29,181,594 $31,839,819 $2,330,147 $45,606 $29,464,066 
Liabilities:
Notes Payable:
Facilities with third parties (d)$2,348,545 $2,348,545 $$$2,348,545 $4,159,955 $4,159,955 $$$4,159,955 
Secured structured financings (e)25,692,019 26,122,220 20,154,566 5,967,654 26,177,401 26,673,970 18,291,898 8,382,072 
Facilities with Santander and related subsidiaries (f)10,501,060 10,707,931 10,707,931 10,801,318 11,333,823 11,333,823 
Total$38,541,624 $39,178,696 $$20,154,566 $19,024,130 $41,138,674 $42,167,748 $$18,291,898 $23,875,850 

(a)Cash and cash equivalents and restricted cash — The carrying amount of cash and cash equivalents, including restricted cash, is at an approximated fair value as the instruments mature within 90 days or less and bear interest at market rates.
(b)Finance receivables held for investment, net — Finance receivables held for investment, net are carried at amortized cost, net of an allowance. These receivables exclude retail installment contracts that are measured at fair value on a recurring and nonrecurring basis. The estimated fair value for the underlying financial instruments is determined as follows:
Retail installment contracts held for investment and purchased receivables - credit deterioratedAs of December 31, 2019, the Company used the most recent purchase price as the fair value for certain loans and therefore, classified those retail installment contracts as Level 2. The estimated fair value of all finance receivables at September 30, 2020March 31, 2021 is estimated using a DCF model, and such receivables are classified as Level 3.
Finance lease receivables — Finance lease receivables are carried at gross investments, net of unearned income and allowance for lease losses. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements.
Receivables from dealers and personal loans held for investment — Receivables from dealers and personal loans held for investment are carried at amortized cost, net of credit loss allowance. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements.
(c)Investments in debt securities held to maturity - Investments in debt securities held to maturity are recorded at amortized cost and are priced by third-party pricing vendors. The third-party vendors use a variety of methods when pricing these securities that incorporate relevant observable market data to arrive at an estimate of what a buyer in the marketplace would pay for a security under current market conditions. These investment securities are, therefore, considered Level 2.
(d)Notes payable — facilities with third parties — The carrying amount of notes payable related to revolving credit facilities is estimated to approximate fair value. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements as the facilities are subject to short-term floating interest rates that approximate rates available to the Company.
(e)Notes payable — secured structured financings — The estimated fair value of notes payable related to secured structured financings is calculated based on market observable prices and spreads for the Company’s publicly traded debt and market observed prices of similar notes issued by the Company, or recent market transactions involving similar debt with similar credit risks, which are considered Level 2 inputs. The
35




estimated fair value of notes payable related to privately issued amortizing notes is calculated based on a combination of credit enhancement review, discounted cash flow analysis and review of market observable spreads for similar liabilities. In conducting this analysis, the Company uses significant unobservable inputs on key assumptions, which are considered Level 3 inputs.
(f)Notes payable — facilities with Santander and related subsidiaries — The carrying amount of floating rate notes payable to a related party is estimated to approximate fair value as the facilities are subject to short-term floating interest rates that approximate rates available to the Company. The fair value premium/discount of the fixed rate promissory notes are derived from changes in the Company’s unsecured cost of funds since the time of issuance and weighted average life of these notes.

11.    Investment Losses, Net
When the Company sells retail installment contracts, personal loans or leases to unrelated third parties or to VIEs and determines that such sale meets the applicable criteria for sale accounting, the Company recognizes a gain or loss for the difference between the cash proceeds and carrying value of the assets sold. The gain or loss is recorded in investment gains (losses), net. Lower of cost or market adjustments on the amortized cost of finance receivables held for sale are also recorded in investment gains (losses), net.

41




Investment gains (losses), net was comprised of the following for the three and nine months ended September 30, 2020March 31, 2021 and 2019:2020:
Three Months EndedNine Months Ended Three Months Ended
March 31, 2021March 31, 2020
September 30, 2020September 30, 2019September 30, 2020September 30, 2019
Gain (loss) on sale of loans and leasesGain (loss) on sale of loans and leases$(13,669)$$(40,553)$Gain (loss) on sale of loans and leases$16,357 $
Lower of cost or market adjustmentsLower of cost or market adjustments(56,598)(87,454)(241,198)(239,166)Lower of cost or market adjustments(31,848)(62,958)
Other gains, (losses and impairments), netOther gains, (losses and impairments), net1,278 1,057 1,754 885 Other gains, (losses and impairments), net779 (468)
$(68,989)$(86,397)$(279,997)$(238,281)$(14,712)$(63,426)

The lower of cost or market adjustments for the three and nine months ended September 30,March 31, 2021 and 2020 included $65,047 and 2019 included $81,247, $278,144, $102,478 and $308,899,$110,199, respectively, in customer default activity, and favorable adjustments of $24,649, $36,946, $15,023$33,199 and $69,732,$47,241 respectively, primarily related to net changes in the unpaid principal balance on the personal lending portfolio, all of which is classified as held for sale.portfolio.

On March 31, 2021, the Company sold the personal lending portfolio. Refer to Note 1 - “Description of Business, Basis of Presentation, and Accounting Principles” to these Condensed Consolidated Financial Statements for more information.

12.    Income Taxes
The Company recorded income tax expense of $172,476 (26.0%$234,457 (24.0% effective tax rate) and $82,156 (26.1%$(2,458) (38.1% effective tax rate) during the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively. The Company recorded income tax of $137,161 (26.0% effective tax rate) and $283,684 (25.1% effective tax rate) duringrate decreased primarily
due to pre-tax income in the nine months ended September 30, 2020 and 2019, respectively.first quarter of 2021 compared to discrete tax adjustments that increased the tax benefit recorded on the pre-tax loss in the first quarter of 2020.
The Company is a party to a tax sharing agreement requiring that the unitary state tax liability among affiliates included in unitary state tax returns be allocated using the hypothetical separate company tax calculation method. The Company had a net receivable from affiliates under the tax sharing agreement of $1,003 an$648 and d $11,010$11,191 at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, which was included in related party taxes receivable in the condensed consolidated balance sheet.

The Company provides U.S. income taxes on earnings of foreign subsidiaries unless the subsidiaries’ earnings are considered indefinitely reinvested outside of the United States. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company has 0 earnings that are consideredconsidered indefinitely reinvested.

The Company applies an aggregate portfolio approach whereby disproportionate income tax effects from accumulated other comprehensive income are released only when an entire portfolio (i.e., all related units of account) of a particular type is liquidated, sold or extinguished. 
36




Significant judgment is required in evaluating and reserving for uncertain tax positions. Although management believes adequate reserves have been established for all uncertain tax positions, the final outcomes of these matters may differ. Management does not believe the outcome of any uncertain tax position, individually or combined, will have a material effect on the Company’s business, financial position or results of operations. The reserve for uncertain tax positions, as well as associated penalties and interest, is a component of the income tax provision.

13.    Computation of Basic and Diluted Earnings per Common Share

Earnings per common share (“EPS”) is computed using the two-class method required for participating securities. Restricted stock awards are considered to be participating securities because holders of such awards have non-forfeitable dividend rights in the event of a declaration of a dividend on the Company’s common shares.

The calculation of diluted EPS excludes the effect of exercise or settlement that would be anti-dilutive for employee stock options of 52,114, 52,114, 0 and 24,507 and 34,554 for the three and nine months ended September 30,March 31, 2021 and 2020, and 2019, respectively.

The following table represents EPS numbers for the three and nine months ended September 30, 2020March 31, 2021 and 2019:2020:

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Three Months Ended 
 
September 30,
Nine Months Ended 
 
September 30,
Three Months Ended 
 
March 31,
2020201920202019 20212020
Earnings per common shareEarnings per common share Earnings per common share 
Net income (loss)Net income (loss)$490,115 $232,538 $389,450 $848,308 Net income (loss)$741,655 $(3,987)
Weighted average number of common shares outstanding before restricted participating shares (in thousands)Weighted average number of common shares outstanding before restricted participating shares (in thousands)310,150 345,470 321,276 349,342 Weighted average number of common shares outstanding before restricted participating shares (in thousands)306,109 334,026 
Weighted average number of common shares outstanding (in thousands)Weighted average number of common shares outstanding (in thousands)310,150 345,470 321,276 349,342 Weighted average number of common shares outstanding (in thousands)306,109 334,026 
Earnings per common shareEarnings per common share$1.58 $0.67 $1.21 $2.43 Earnings per common share$2.42 $(0.01)
Earnings per common share - assuming dilutionEarnings per common share - assuming dilutionEarnings per common share - assuming dilution
Net income (loss)Net income (loss)$490,115 $232,538 $389,450 $848,308 Net income (loss)$741,655 $(3,987)
Weighted average number of common shares outstanding (in thousands)Weighted average number of common shares outstanding (in thousands)310,150 345,470 321,276 349,342 Weighted average number of common shares outstanding (in thousands)306,109 334,026 
Effect of employee stock-based awards (in thousands)Effect of employee stock-based awards (in thousands)157 486 216 514 Effect of employee stock-based awards (in thousands)216 320 
Weighted average number of common shares outstanding - assuming dilution (in thousands)Weighted average number of common shares outstanding - assuming dilution (in thousands)310,307 345,956 321,492 349,856 Weighted average number of common shares outstanding - assuming dilution (in thousands)306,325 334,346 
Earnings per common share - assuming dilutionEarnings per common share - assuming dilution$1.58 $0.67 $1.21 $2.42 Earnings per common share - assuming dilution$2.42 $(0.01)


14.    Commitments and Contingencies

The following table summarizes liabilities recorded for commitments and contingencies as of September 30, 2020March 31, 2021 and December 31, 2019,2020, all of which are included in accounts payable and accrued expenses in the accompanying condensed consolidated balance sheets:
Agreement or Legal MatterAgreement or Legal MatterCommitment or ContingencySeptember 30, 2020December 31, 2019Agreement or Legal MatterCommitment or ContingencyMarch 31, 2021December 31, 2020
Chrysler AgreementRevenue-sharing and gain/(loss), net-sharing payments$50,809 $12,132 
MPLFAMPLFARevenue-sharing and gain/(loss), net-sharing payments$65,446 $43,778 
Agreement with Bank of AmericaAgreement with Bank of AmericaServicer performance fee1,508 2,503 Agreement with Bank of AmericaServicer performance fee182 1,200 
Agreement with CBPAgreement with CBPLoss-sharing payments392 1,429 Agreement with CBPLoss-sharing payments26 181 
Other ContingenciesOther ContingenciesConsumer arrangements25,099 1,991 Other ContingenciesConsumer arrangements17,186 22,155 
Legal and regulatory proceedingsLegal and regulatory proceedingsAggregate legal and regulatory liabilities45,047 137,000 Legal and regulatory proceedingsAggregate legal and regulatory liabilities28,812 31,936 
Total commitments and contingencies$122,855 $155,055 Total commitments and contingencies$111,652 $99,250 

Following is a description of the agreements and legal matters pursuant to which the liabilities in the preceding table were recorded.

Chrysler AgreementMPLFA

Under terms of the Chrysler Agreement,MPLFA, the Company must make revenue sharing payments to FCAStellantis N.V. and also must share with FCAStellantis N.V. when residual gains/(losses) on leased vehicles exceed a specified threshold. The Company had accrued $50,809$65,446 and $12,132$43,778 at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, related to these obligations.
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The Chrysler AgreementMPLFA also requires that the Company maintain at least $5.0 billion in funding available for Floorplan Loans and $4.5 billion of financing dedicated to FCAStellantis N.V. retail financing. In turn, FCAStellantis N.V. must provide designated minimum threshold percentages of its subvention business to the Company.

Agreement with Bank of America
Until January 2017, the Company had a flow agreement with Bank of America whereby the Company was committed to selling up to $300,000 of eligible loans to the bank each month. The Company retains servicing on all sold loans and may receive or pay a servicer performance payment based on an agreed-upon formula if performance on the sold loans is better or worse, respectively, than expected performance at time of sale. Servicer performance payments are due six years from the cut-off date of each loan sale. The Company had accrued $1,508$182 and $2,503$1,200 at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, related to this obligation.
Agreement with CBP
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Until May 2017, the Company sold loans to CBP under terms of a flow agreement and predecessor sale agreements. The Company retained servicing on the sold loans and owes CBP a loss-sharing payment capped at 0.5% of the original pool balance if losses exceed a specified threshold, established on a pool-by-pool basis. Loss-sharing payments are due the month in which net losses exceed the established threshold of each loan sale. The Company had accrued $392$26 and $1,429$181 at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, related to the loss-sharing obligation.
Other Contingencies
The Company is or may be subject to potential liability under various other contingent exposures. The Company had accrued $25,099$17,186 and $1,991$22,155 at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, for other miscellaneous contingencies.
Legal and regulatory proceedings

Periodically, the Company, including its subsidiaries, is and in the future expects to be party to, or otherwise involved in, various claims, disputes, lawsuits, investigations, regulatory matters and other legal matters and proceedings that arise in the ordinary course of business. In view of the inherent difficulty of predicting the outcome of any such claims, disputes, lawsuit, investigations, regulatory matter or legal proceeding, particularly where the claimants seek very large or indeterminate damages or where the matters present novel legal theories or involve a large number of parties, the Company generally cannot predict the eventual outcome of the pending matters, the timing of the ultimate resolution of the matters, or the eventual loss, fines or penalties related to the matter, if any. Accordingly, except as provided below, the company is unable to reasonably estimate a range of its potential exposure, if any, to these claims, disputes, lawsuits, investigations, regulatory matters, and other legal proceedings at this time. Further, it is reasonably possible that actual outcomes or losses may differ materially from the Company’s current assessments and estimates and any adverse resolution of any of these matters against it could materially and adversely affect the Company’s business, financial position, liquidity, and results of operation.

In accordance with applicable accounting guidance, the Company establishes an accrued liability for legal and, regulatory proceedings when those matters present material loss contingencies that are both probable and estimable. In such cases, there may be an exposure to loss in excess of any amounts accrued. When a loss contingency is not both probable and estimable, the Company does not establish an accrued liability. As a legal or regulatory proceeding develops, the Company, in conjunction with any outside counsel handling the matter, evaluates on an ongoing basis whether the matter presents a material loss contingency that is probable and estimable. If a determination is made during a given quarter that a material loss contingency is probable and estimable, an accrued liability is established during such quarter with respect to such loss contingency and the Company continues to monitor the matter for further developments that could affect the amount of the accrued liability previously established.

As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company accrued aggregate legal and regulatory liabilities of $45$29 million and $137$32 million, respectively. Further, the Company estimates the aggregate range of reasonably possible losses for legal and regulatory proceedings, in excess of reserves established, is up to $11.5 million0 as of September 30, 2020.March 31, 2021. Set forth below are descriptions of the material lawsuits, regulatory matters and other legal proceedings to which the Company is subject.

Securities Class Action and Shareholder Derivative LawsuitsLawsuit

Deka Lawsuit: The Company is a defendant in a purported securities class action lawsuit (the "Deka Lawsuit") in the United States District Court, Northern District of Texas, captioned Deka Investment GmbH et al. v. Santander Consumer USA Holdings Inc. et al., No. 3:15-cv-2129-K. The Deka Lawsuit, which was filed in August 26, 2014, was brought against the Company, certain of its current and former directors and executive officers and certain institutions that served as underwriters in the Company’s IPO on behalf of a class consisting of those who purchased or otherwise acquired our securities between January 23, 2014 and June 12, 2014. The complaint alleges, among other things, that our IPO registration statement and prospectus and certain subsequent public disclosures violated federal securities laws by containing misleading statements concerning the Company’s ability to pay dividends and the adequacy of the Company’s compliance systems and oversight. In December 2015, the Company and the individual defendants moved to dismiss the lawsuit, which was denied. In December 2016, the plaintiffs moved to certify the proposed classes. In July 2017, the court entered an order staying the Deka Lawsuit pending the resolution of the appeal of a class certification order in In re Cobalt Int’l Energy, Inc. Sec. Litig., No. H-14-3428, 2017 U.S. Dist. LEXIS 91938 (S.D. Tex. June 15, 2017). In October 2018, the court vacated the order
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staying the Deka Lawsuit and ordered that merits discovery in the Deka Lawsuit be stayed until the court ruled on the issue of class certification. On July 28, 2020, the Company executed a Stipulation of Settlement with the plaintiffs in the Deka Lawsuit that fully resolves all of the plaintiffs’ claims for a cash payment of $47 million. On August 13, 2020, the Court entered an Order Preliminarily Approving the Settlement and Providing For Notice, setting the Final Settlement Hearing for January 12, 2021.

Seattle City Employees’ Retirement System v. Santander Holdings USA, Inc., et al.: In Re Santander Consumer USA Holdings, Inc. Derivative Litigation: In October 2015,November 2020, a shareholder derivative complaint was filed in the Court of Chancery of the State of Delaware, captioned FeldmanSeattle City v. Jason A. Kulas, et al.Santander Holdings USA, Inc., C.A. No. 11614-VCG (the "Feldman Lawsuit")2020-0977-AGB. The Feldman Lawsuit names as defendants certain currentplaintiff seeks unspecified monetary damages and former members ofother injunctive relief in the Board, and names the Company as a nominal defendant.complaint. The complaint alleges, among other things, that SHUSA and the current and former director defendants breached their fiduciary duties by causing the Company to engage in connection with overseeingshare repurchases for the purpose of increasing SHUSA’s ownership of the company above 80%, which the complaint alleges would allow SHUSA to obtain tax and other benefits not available to the rest of the Company’s nonprime vehicle lending practices, resulting in harm to the Company. The complaint seeks unspecified damages and equitable relief. In December 2015, the Feldman Lawsuit was stayed pending the resolution of the Deka Lawsuit. In September 2016, a shareholder derivative complaint was filed in the Court of Chancery of the State of Delaware, captioned Jackie888, Inc. v. Jason Kulas, et al., C.A. No. 12775-VCG (the "Jackie888 Lawsuit"). The Jackie888 Lawsuit names as defendants current and former members of the Board, and names the Company as a nominal defendant. The complaint alleges, among other things, that the director defendants breached their fiduciary duties in connection with the Company’s accounting practices and controls. The complaint seeks unspecified damages and equitable relief. In April 2017, the Jackie888 Lawsuit was stayed pending the resolution of the Deka Lawsuit. In March 2018, the Feldman Lawsuit and Jackie888 Lawsuit were consolidated under the caption In Re Santander Consumer USA Holdings, Inc. Derivative Litigation, Consol. C.A. No. 11614-VCG. In January 2020, the Company executed a Stipulation and Agreement of Settlement, Compromise and Release with the plaintiffs in the consolidated action that, subject to Court approval, fully resolves all of the plaintiffs’ claims in the Feldman Lawsuit and the Jackie888 Lawsuit. The Stipulation provides for the settlement of the consolidated action and, in return, the Company has enacted or will enact and implement certain corporate governance reforms and enhancements. The Settlement Hearing at which the Court would consider the settlement was scheduled for May 27, 2020, but a shareholder filed its notice of intent to object to the settlement and the parties agreed to postpone the Settlement Hearing to a later date.shareholders.

Consumer Lending Cases
The Company is also party to various lawsuits pending in federal and state courts alleging violations of state and federal consumer lending laws, including, without limitation, the Equal Credit Opportunity Act, the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Section 5 of the Federal Trade Commission Act, the Telephone Consumer Protection Act, the Truth in Lending Act, wrongful repossession laws, usury laws and laws related to unfair and deceptive acts or practices. In general, these cases seek damages and equitable and/or other relief.

Regulatory Investigations and Proceedings
The Company is party to, or is periodically otherwise involved in, reviews, investigations, examinations and proceedings (both formal and informal), and information-gathering requests, by government and self-regulatory agencies, including the FRBB, the CFPB, the DOJ, the SEC, the FTC and various state regulatory and enforcement agencies.

Currently, such matters include, but are not limited to, the following:

The Company received a civil subpoena from the DOJ in 2014, under FIRREA, requesting the production of documents and communications that, among other things, relate to the underwriting and securitization of nonprime vehicle loans. The Company has responded to these requests within the deadlines specified in the subpoena and has otherwise cooperated with the DOJ with respect to this matter.
In October 2014, May 2015, July 2015 and February 2017, the Company received subpoenas and/or Civil Investigative Demands (CIDs) from the Attorneys General of California, Illinois, Oregon, New Jersey, Maryland and Washington under the authority of each state’s consumer protection statutes. On May 19, 2020, all of the Consortium members and the Company announced a settlement of the investigation requiring the Company to: (1) pay a total of $65 million to the states for consumer remediation; (2) pay $5 million to the states for investigation costs; (3) pay up to $2 million in settlement administration costs; (4) provide $45 million in prospective debt forgiveness; (5) provide deficiency waivers for a defined class of SC customers; and (6) implement certain enhancements to its loan underwriting process.

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In August 2017, the Company received a CID from the CFPB. The stated purpose of the CID is to determine whether the Company has complied with the Fair Credit Reporting Act and related regulations. The Company has responded to these requests within the deadlines specified in the CIDs and has otherwise cooperated with the CFPB with respect to this matter. In February 2020, the Company received a communication from the CFPB inviting the Company to respond to the CFPB’s identified issues in the form of a Notice of Opportunity to Respond and Advise (“NORA”) during which the CFPB identified potential claims it might bring against the Company.

2017 Written Agreement with the Federal Reserve: In March 2017, the Company and SHUSA entered into a written agreement with the FRBB. Under the terms of the agreement, the Company is required to enhance its compliance risk management program, Board oversight of risk management and senior management oversight of risk management, and SHUSA is required to enhance its oversight of the Company’s management and operations.

Mississippi Attorney General Lawsuit: In January 2017, the Attorney General of Mississippi filed a lawsuit against the Company in the Chancery Court of the First Judicial District of Hinds County, Mississippi, captioned State of Mississippi ex rel. Jim Hood, Attorney General of the State of Mississippi v. Santander Consumer USA Inc., C.A. # G-2017-28. The complaint alleges that the Company engaged in unfair and deceptive business practices to induce Mississippi consumers to apply for loans that they could not afford. The complaint asserts claims under the Mississippi Consumer Protection Act (the MCPA) and seeks unspecified civil penalties, equitable relief and other relief. In March 2017, the Company filed motions to dismiss the lawsuit and the parties are proceeding with discovery.

Agreements
Bluestem

The Company is party to agreements with Bluestem whereby the Company is committed to purchase certain new advances on personal revolving financings receivables, along with existing balances on accountsaccount with new advances originated by Bluestem for an initial term ending in April 2020 and renewable through April 2022 at Bluestem’s option. 2022.

During the first quarter, the Company completed the sale of the Bluestem personal lending portfolio to a third party. In addition, the Company executed a forward flow sale agreement with a third party to purchase all personal lending receivables that the Company purchases from Bluestem through the term of the agreement with Bluestem.

As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the total unused credit available to customers was $2.8 billion0 and $3.0$2.7 billion, respectively. In 2020,2021, the Company purchased $0.8$0.3 billion of receivables, out of the $3$2.7 billion unused credit available to customers as of December 31, 2020. In 2020, the Company purchased $1.2 billion of receivables, out of the $3.0 billion unused credit available to customers as of December 31, 2019. In 2019, the Company purchased $1.2 billion of receivables, out of the $3.1 billion unused credit available to customers as of December 31, 2018. In addition, the Company purchased $151,163$24,865 and $137,821$20,943 of receivables related to newly opened customer accounts during the ninethree months ended September 30,March 31, 2021 and 2020, and 2019 respectively.

Each customer account generated under the agreements, generally, is approved with a credit limit higher than the amount of the initial purchase, with each subsequent purchase automatically approved as long as it does not cause the account to exceed its limit and the customer is in good standing. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company was obligated to purchase $13,2810 and $10,628,$14,222, respectively, in receivables that had been originated by Bluestem but not yet purchased by the Company. The Company also is required to make a profit-sharing payment to Bluestem each month if performance exceeds a specified return threshold. The agreement, among other provisions, gives Bluestem the right to repurchase up to 9.99% of the existing portfolio at any time during the term of the agreement, and, provides that if the repurchase right is exercised, Bluestem has the right to retain up to 20% of new accounts subsequently originated.

On March 9, 2020, Bluestem and certain of its subsidiaries and affiliates filed Chapter 11 bankruptcy in the United States District Court for the District of Delaware. On August 28, 2020, BLST Operating Company LLC, purchased the Bluestem assets from bankruptcy and assumed Bluestem’s obligations under the parties’ agreements.
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Others

Under terms of an application transfer agreement with Nissan, the Company has the first opportunity to review for its own portfolio any credit applications turned down by the Nissan’s captive finance company. The agreement does not require the Company to originate any loans, but for each loan originated by the Company, it will pay Nissan a referral fee.

In connection with the sale of retail installment contracts through securitizations and other sales, the Company has made standard representations and warranties customary to the consumer finance industry. Violations of these representations and warranties may require the Company to repurchase loans previously sold to on- or off-balance
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sheet Trusts or other third parties. As of September 30, 2020,March 31, 2021, there were 0 loans that were the subject of a demand to repurchase or replace for breach of representations and warranties for the Company’s asset-backed securities or other sales. In the opinion of management, the potential exposure of other recourse obligations related to the Company’s retail installment contract sales agreements is not expected to have a material adverse effect on the Company’s business, financial position, results of operations, or cash flows.

Santander has provided guarantees on the covenants, agreements, and obligations of the Company under the governing documents of its warehouse lines and privately issued amortizing notes. These guarantees are limited to the obligations of the Company as servicer.

In November 2015, the Company executed a forward flow asset sale agreement with a third party under terms of which the Company committed to sell $350,000 in charged off loan receivables in bankruptcy status on a quarterly basis. However, any sale more than $275,000 is subject to a market price check. The remaining aggregate commitment as of September 30, 2020March 31, 2021 and December 31, 2019,2020, not subject to market price check was $27,702 and $39,787, respectively.$15,318.

These matters are ongoing and could in the future result in the imposition of damages, fines or other penalties. No assurance can be given that the ultimate outcome of these matters or any resulting proceedings would not materially and adversely affect the Company’s business, financial condition and results of operations.

    
15.    Related-Party Transactions
Related-party transactions not otherwise disclosed in these footnotes to the condensed consolidated financial statements include the following:
Credit Facilities

Interest expense, including unused fees, for lines of credit from SHUSA (Note 7) totaled $79,854$74,019 and $54,963$63,018 for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $213,224 and $145,840 for the nine months ended September 30, 2020 and 2019, respectively. Accrued interest for lines of credit from SHUSA at September 30, 2020March 31, 2021 and December 31, 20192020 was $42,718$38,314 and $29,326,$40,234, respectively.

Interest expense, including unused fees, for lines of credit from Santander (Note 7) totaled $7,997$11,885 and 0 for the three months ended September 30,March 31, 2021 and 2020, and 2019 respectively, and $8,700 and 0 for the nine months ended September 30, 2020 and 2019 respectively. Accrued interest for lines of credit from Santander at September 30, 2020March 31, 2021 and December 31, 20192020 was $1,512$1,609 and 0,$1,603, respectively.
In 2015, under an agreement with Santander, the Company agreed to begin incurring a fee of 12.5 basis points (per annum) on certain warehouse lines, as they renew, for which Santander provides a guarantee of the Company’s servicing obligations. The Company recognized guarantee fee expense of 0 for the three months ended September 30, 2020 and 2019, and 0 and $384 for the nine months ended September 30, 2020 and 2019, respectively. As of September 30, 2020 and December 31, 2019, the Company had 0 of related fees payable to Santander.

Derivatives
The Company has derivative financial instruments with Santander and affiliates with outstanding notional amounts of
$3,264,5802,984,250 and $1,874,100$3,148,850 as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively (Note 9). The Company had a collateral overage on derivative liabilities with Santander and affiliates of $5540 and $2,220$907 as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively.

Retail Installment Contracts and RV Marine
The Company also has agreements with SBNA to service auto retail installment contracts and recreational and marine vehicle portfolios.
Servicing fee income recognized under these agreements totaled $472$402 and $377$553 for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $1,566 and $1,154 for the nine months ended September 30, 2020 and 2019, respectively. Other information on the serviced auto loan and retail installment contract portfolios for SBNA as of September 30, 2020March 31, 2021 and December 31, 20192020 is as follows:
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September 30, 2020December 31, 2019 March 31, 2021December 31, 2020
Total serviced portfolioTotal serviced portfolio$209,453 $277,669 Total serviced portfolio$171,450 $190,504 
Cash collections due to ownerCash collections due to owner17,793 14,908 Cash collections due to owner24,281 19,650 
Servicing fees receivableServicing fees receivable1,938 738 Servicing fees receivable2,788 1,769 
Dealer Lending
Under the Company’s agreement with SBNA, the Company is required to permit SBNA a first right to review and assess CCAP dealer lending opportunities, and SBNA is required to pay the Company an origination fee for each loan originated under the agreement. The agreement also transferred the servicing of all CCAP receivables from dealers, including receivables held by SBNA to the Company and from the Company to SBNA. The Company may provide advance funding for dealer loans originated by SBNA, which is reimbursed to the Company by SBNA. The Company had 0 outstanding receivable from SBNA as of September 30, 2020March 31, 2021 or December 31, 20192020 for such advances.
Other information related to the above transactions with SBNA is as follows:
Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019 March 31, 2021March 31, 2020
Origination and renewal fee income from SBNAOrigination and renewal fee income from SBNA$451 $1,291 $2,473 $4,218 Origination and renewal fee income from SBNA$$1,509 
Servicing fees expenses charged by SBNAServicing fees expenses charged by SBNA(9)52 63 113 Servicing fees expenses charged by SBNA90 74 

Under the agreement with SBNA, the Company may originate retail consumer loans in connection with sales of vehicles that are collateral held against floorplan loans by SBNA. Upon origination, the Company remits payment to SBNA, which settles the transaction with the dealer. The Company owed SBNA $9,754$9,073 and $5,384$7,548 related to such originations as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively.
The Company received a $9,000 referral fee in connection with a sourcing and servicing arrangement and is amortizing the fee into income over the ten-yearten-year term of the agreement through July 1, 2022, the termination date of the agreement. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the unamortized fee balance was $2,475$2,025 and $3,150,$2,250, respectively. The Company recognized $225 and $675 of income related to the referral fee for the three and nine months ended September 30,March 31, 2021 and 2020, and 2019, respectively.
Origination Support Services

Beginning in 2018, the Company agreed to provide SBNA with origination support services in connection with the processing, underwriting and purchase of retail loans, primarily from FCAStellantis N.V. dealers. In addition, the Company agreed to perform the servicing for any loans originated on SBNA’s behalf. For the three and nine months ended September 30,March 31, 2021 and 2020, the Company facilitated the purchase of $1.1$2.0 billion and $3.9 billion of retail installment contacts, respectively. For the three and nine months ended September 30, 2019, the Company facilitated the purchase of $2.1 billion and $5.0$1.1 billion of retail installment contacts, respectively. The Company recognized origination fee and servicing fee income of $7,902$11,566 and $29,457$10,488 for the three and nine months ended September 30,March 31, 2021 and 2020, respectively, of which $4,089$4,120 is receivable as of September 30, 2020. The Company recognized origination feeMarch 31, 2021 and servicing fee income of $19,892 and $45,716 for the three and nine months ended September 30, 2019, respectively, of which $8,114 is receivable$970 was payable as of September 30, 2019.March 31, 2020.
Securitizations
The Company had a Master Securities Purchase Agreement (MSPA) with Santander, whereby the Company had the option to sell a contractually determined amount of eligible prime loans to Santander, through the SPAIN securitization platform, for a term that ended in December 2018. The Company provides servicing on all loans originated under this arrangement.
Other information relating to SPAIN securitization platform For the three months ended March 31, 2021 and 2020, the Company received the servicing fee income of $2,889 and $5,973, respectively, for the three and nine months ended September 30, 2020 and 2019 is as follows:
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Three Months EndedNine Months Ended
 September 30, 2020September 30, 2019September 30, 2020September 30, 2019
Servicing fee income$4,488 $4,743 $15,680 $20,885 
servicing of these loans.
Servicing fee receivable, as of September 30, 2020March 31, 2021 and December 31, 2019,2020, was $1,247$914 and $1,869,$1,070, respectively. The Company had $6,879$6,147 and $8,180$6,203 of collections due to Santander, as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively.

Santander Investment Securities Inc. (SIS), an affiliated entity, serves as joint book runner and co-manager on certain of the Company’s securitizations. Amounts paid to SIS for the three months ended September 30,March 31, 2021 and 2020, totaled $1,192 and 2019, totaled $103 and $929, respectively, and totaled $1,625 and $1,894 for the nine months ended September 30, 2020 and 2019,$808, respectively, and are included in debt issuance costs in the accompanying condensed consolidated financial statements.

Other employee
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Employee compensation

Sandra Broderick is Head of Operations and Executive Vice President of the Company and Head of Operations and Senior Executive Vice President of SHUSA. During the ninethree months ended September 30, 2020,March 31, 2021, SHUSA owed the Company $163$48 for the share of compensation expense based on time allocation between her services to the Company and SHUSA.

In addition, certain employees of the Company and SHUSA provide services to each other. For the ninethree months ended September 30,March 31, 2021 and 2020, the Company owed SHUSA approximately $9,221$4,896 and $4,479 and SHUSA owed the Company approximately $4,198$2,303 and $1,518 for such service.services, respectively.

Other related-party transactions

The Company subleases approximately 13,000 square feet of its corporate office space to SBNA. For the three months ended September 30,March 31, 2021 and 2020, and 2019, the Company recorded $44 in sublease revenue on this property. For the nine months ended September 30, 2020 and 2019, the company recorded $132, in sublease revenue on this property.

The Company has certain deposit and checking accounts with SBNA, an affiliated entity.SBNA. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company had a balance of $26,920$356,911 and $33,683,$32,490, respectively, in these accounts.

The Company and SBNA have a Credit Card Agreement (Card Agreement) whereby SBNA provides credit card services for travel and related business expenses for vendor payments. This service is at zero cost but generates rebates based on purchases made. As of September 30, 2020,March 31, 2021, the activities associated with the program were insignificant.

The Company pays SBNA a market rate-based fee expense for payments made at SBNA retail branch locations for accounts originated or serviced by the Company and the costs associated with modifying the Advanced Teller platform to the payments. The Company incurred expenses of $39$33 and $49 for these services$58 for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $140 and $182 for the nine months ended September 30, 2020 and 2019, respectively.

The Company has contracted Aquanima, a Santander affiliate, to provide procurement services. Expenses incurred totaled $785$787 and $765$510 for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $2,079 and $1,780 for the nine months ended September 30, 2020 and 2019, respectively.

Santander Global Tech (formerly known as Produban Servicios Informaticos Generales S.L.), a Santander affiliate, provides professional services, telecommunications, and internal and/or external applications to the Company. Expenses incurred, which are included as a component of other operating costs in the accompanying condensed consolidated statements of income, totaled $2790 and $71$179 for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $350 and $300 for the nine months ended September 30, 2020 and 2019, respectively.

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The Company partners with SHUSA to place Cyber Liability Insurance in which participating worldwide Santander entities share €270 million aggregate limits. The Company repays SHUSA for the Company’s equitably allocated portion of insurance premiums and fees. Expenses incurred totaled $97$188 and $108 for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and totaled $313 and $324 for the nine months ended September 30, 2020 and 2019, respectively. In addition, the Company partners with SHUSA for various other insurance products. Expenses incurred totaled $416$513 and $183 and for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $781 and $571 for the nine months ended September 30, 2020 and 2019, respectively.


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16.    Employee Benefit Plans
The Company has granted stock options to certain executives, other employees, and independent directors under the Company’s 2011 Management Equity Plan (the MEP), which enabled the Company to grant stock option awards up to a total of approximately 29 million common shares (net of shares canceled and forfeited). The MEP expired in January 2015, and the Company will not grant any further awards under the MEP. The Company has granted stock options, restricted stock awards and restricted stock units (RSUs) under the Omnibus Incentive Plan (the Plan), which was established in 2013 and enables the Company to grant awards of cash and of non-qualified and incentive stock options, stock appreciation rights, restricted stock awards, RSUs, and other awards that may be settled in or based upon the value of the Company’s common stock up to a total of 5,192,641 shares of common stock. The Plan was amended and restated as of June 16, 2016.
Stock options granted under the MEP and the Plan have an exercise price based on the estimated fair market value of the Company’s common stock on the grant date. The stock options expire ten years after grant date and include both time vesting options and performance vesting options. The fair value of the stock options is amortized into expense over the vesting period as time and performance vesting conditions are met.
In connection with compensation restrictions imposed on certain executive officers and other employees by the European Central Bank under the Capital Requirements Directive IV prudential rules, which require a portion of such officers’ and employees’ variable compensation to be paid in the form of equity, the Company periodically grants RSUs. Under the Plan, a portion of these RSUs vest immediately upon grant, and a portion vest annually over the following three or five years. Awards granted to certain participants may also be subject to the achievement of certain performance conditions. After the shares subject to the RSUs vest and are settled, they are subject to transfer and sale restrictions for one year. In addition, the Company grants RSUs to certain officers and employees as part of variable compensation, and these RSUs typically vest over three years. The Company also has granted certain independent directors RSUs that vest upon the earlier of the first anniversary of grant date or the first annual stockholder meeting following the grant date. RSUs are valued based upon the fair market value on the date of the grant.
Compensation expense related to the 583,890 shares of restricted stock that the Company has issued to certain executives is recognized over a five-year vesting period, with 0 recorded for the three and nine months ended September 30, 2020March 31, 2021 and 2019.2020. The Company recognized $6,161$5,448 and $7,973$4,038 related to stock options and restricted stock units within compensation expense for the ninethree months ended September 30, 2020March 31, 2021 and 20192020, respectively. In addition, the Company recognizes forfeitures of awards as they occur.
A summary of the Company’s stock options and related activity as of and for the ninethree months ended September 30, 2020March 31, 2021 is as follows:
SharesWeighted
Average
Exercise
Price
Weighted
Average
Remaining
Contractual
Term (Years)
Aggregate
Intrinsic
Value
Options outstanding at January 1, 2021169,369 $13.01 1.9$1,543 
Granted— — 
Exercised(47,359)9.22 — 775 
Expired— — 
Forfeited— — 
Other (a)— — 
Options outstanding at March 31, 2021122,010 14.49 2.11,534 
Options exercisable at March 31, 2021122,010 $14.49 2.1$1,534 
Options expected to vest at March 31, 2021$0$
(a) Represents stock options that were reinstated.


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SharesWeighted
Average
Exercise
Price
Weighted
Average
Remaining
Contractual
Term (Years)
Aggregate
Intrinsic
Value
Options outstanding at January 1, 2020273,737 $13.09 3.1$2,867 
Granted— — 
Exercised(67,241)9.97 — 868 
Expired(15,440)25.89 — — 
Forfeited(13,460)17.25 — — 
Other (a)— — 
Options outstanding at September 30, 2020177,596 12.84 2.21,126 
Options exercisable at September 30, 2020177,596 $12.84 2.2$1,126 
Options expected to vest at September 30, 2020$— $
(a) Represents stock options that were reinstated.
A summary of the Company’s Restricted Stock Units and performance stock units and related activity as of and for the ninethree months ended September 30, 2020March 31, 2021 is as follows:
SharesWeighted
Average
Grant Date Fair Value
Weighted
Average
Remaining
Contractual
Term (Years)
Aggregate
Intrinsic
Value
SharesWeighted
Average
Grant Date Fair Value
Weighted
Average
Remaining
Contractual
Term (Years)
Aggregate
Intrinsic
Value
Outstanding as of January 1, 2020498,299 $17.41 0.9$11,645 
Outstanding as of January 1, 2021Outstanding as of January 1, 2021367,012 $19.78 0.8$8,082 
GrantedGranted268,438 24.02 — — Granted324,295 25.38 — — 
VestedVested(365,740)19.64 — 8,557 Vested(340,511)22.27 — 8,638 
Forfeited/canceledForfeited/canceled(12,953)17.97 — — Forfeited/canceled(7,362)14.32 — — 
Non-vested at September 30, 2020388,044 $19.98 1.0$7,059 
Non-vested at March 31, 2021Non-vested at March 31, 2021343,434 $22.66 1.5$9,293 


ITEM 2.MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

This Quarterly Report on Form 10-Q should be read in conjunction with the 20192020 Annual Report on Form 10-K and in conjunction with the condensed consolidated financial statements and the accompanying notes included elsewhere in this report. Additional information, not part of this filing, about the Company is available on the Company’s website at www.santanderconsumerusa.com. The Company’s recent Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, proxy statements, as well as other filings with the SEC, are available free of charge through the Company’s website by clicking on the “Investors” page and selecting “SEC Filings.” The Company’s filings with the SEC and other information may also be accessed at the SEC’s website at www.sec.gov.

Background and Overview

Santander Consumer USA Holdings Inc.The Company was formed in 2013 as a corporation in the state of Delaware and is the holding company for Santander Consumer USA Inc.,SC Illinois, a full-service, technology-driven consumer finance company focused on vehicle finance and third-party servicing. The Company is majority-owned (as of September 30, 2020,April 26, 2021, approximately 80.2%) by SHUSA, a wholly-owned subsidiary of Santander.
The Company is managed through a single reporting segment, Consumer Finance, which includes vehicle financial products and services, including retail installment contracts, vehicle leases, and Dealer Loans, as well as financial products and services related to recreational and marine vehicles, and other consumer finance products.
CCAP continues to be a focal point of the Company’s strategy. In 2019,Since May 2013, under the MPLFA with FCA, the Company entered into an Amendmenthas operated as Stellantis N.V.'s preferred provider for consumer loans, leases and dealer loans and provides services to Stellantis N.V. customers and dealers under the Chrysler Agreement with FCA, which modified the Chrysler Agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions. The Amendment also established an operating framework that was
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mutually beneficial for both parties for the remainder of the contract.CCAP brand. The Company’s average penetration rate under the Chrysler AgreementMPLFA for the third quarter of 2020three months ended March 31, 2021 was 33%36%, a decrease from 36%39% for the same period in 2019.2020.

The Company has dedicated financing facilities in place for its CCAP business and has worked strategically and collaboratively with FCAStellantis N.V. to continue to strengthen its relationship and create value within the CCAP program. During the ninethree months ended September 30, 2020,March 31, 2021, the Company originated $11.1$3.7 billion in CCAP loans which represented 61%57% of total retail installment contract originations (unpaid principal balance), as well as $4.9$2.2 billion in CCAP leases. Additionally, substantially all of the leases originated by the Company during the ninethree months ended September 30, 2020March 31, 2021 were under the Chrysler Agreement.MPLFA.
Economic and Business Environment

ReferUnemployment rates are6.0% as reported by the Bureau of Labor Statistics for March 31, 2021, and the federal funds rate was in the range of 0.00% to Part I, Item 2. "Management's Discussion and Analysis of Financial Conditions and Results of Operations - Recent Developments and Other Factors Affecting The Company’s Results of Operations" for additional details0.25% on the impact of the COVID-19 outbreak on Company's current financial and operating status, as well as its future operational and financial planning.March 31, 2021.

Additionally, the Company is exposed to geographic customer concentration risk, which could have an adverse effect on the
Company’s business, financial position, results of operations or cash flow. Refer to Note 2 - "Finance"Finance Receivables" to the
accompanying condensed consolidated financial statements for the details on the Company’s retail installment contracts by state
concentration.
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Regulatory Matters
The U.S. lending industry is highly regulated under various U.S. federal laws, including the Truth-in-Lending, Equal Credit Opportunity, Fair Credit Reporting, Fair Debt Collection Practices, SCRA, and Unfair, Deceptive, or Abusive Acts or Practices, Credit CARD, Bank Secrecy Act, Telephone Consumer Protection, FIRREA, and Gramm-Leach-Bliley Acts, as well as various state laws. The Company is subject to inspections, examinations, supervision, and regulation by the Commission,SEC, the CFPB, the FTC, and the DOJ and by regulatory agencies in each state in which the Company is licensed. In addition, the Company is directly and indirectly, through its relationship with SHUSA, subject to certain bank regulations, including oversight by the OCC, the European Central Bank, and the Federal Reserve, which have the ability to limit certain of the Company’s activities, such as share repurchase program, the timing and amount of dividends and certain transactions that the Company might otherwise desire to enter into, such as merger and acquisition opportunities, or to impose other limitations on the Company’s growth.
The March 5, 2021, announcement by the U.K.’s Financial Conduct Authority (FCA) confirmed unavailability of USD LIBOR rates beyond June 30, 2023 and cessation of one-week and two-month USD LIBOR by December 31, 2021. ISDA announced these statements are an “Index Cessation Event” under the IBOR Fallbacks Supplement and the ISDA 2020 IBOR Fallbacks Protocol, which in turn triggers a “Spread Adjustment Fixing Date” under the Bloomberg IBOR Fallback Rate Adjustments Rule Book. As a result, when USD LIBOR tenors cease and the fallback rates apply, fallbacks for derivatives under ISDA’s documentation shift to forms of the Secured Overnight Financing Rate (SOFR) plus the fixed spread adjustment.

The regulatory agencies also confirmed that the March 5, 2021 announcements constitute a “Benchmark Transition Event” with respect to all LIBOR settings.

The Company holds debt, derivatives, and other financial instruments that use USD LIBOR as a reference rate and that will be impacted by the demise of LIBOR. Transition away from LIBOR to new reference rates presents legal, financial, reputational, and operational risks to the Company as well as to other participants in the market. As of March 31, 2021, the Company has approximately $5 billion of liabilities with LIBOR exposure. The Company also had approximately $21 billion in notional amounts of derivative contracts with LIBOR exposure.
Additional legal and regulatory matters affecting the Company’s activities are further discussed in Part I, Item 1A - Risk Factors of the 20192020 Annual Report on Form 10-K and this Quarterly Report on Form 10-Q.
How the Company Assesses its Business Performance

Net income and the associated return on assets and equity, are the primary metrics by which the Company judges the performance of its business. Accordingly, the Company closely monitors the primary drivers of net income:

Net financing income — The Company tracks the spread between the interest and finance charge income earned on assets and the interest expense incurred on liabilities, and continually monitors the components of its yield and cost of funds. The Company’s effective interest rate on borrowing is driven by various items including, but not limited to, credit quality of the collateral assigned, used/unused portion of facilities, and reference rate for the credit spread. These drivers, as well as external rate trends, including the swap curve, spot and forward rates are monitored.

Net credit losses — The Company performs net credit loss analysis at the vintage level for retail installment contracts, loans and leases, and at the pool level for purchased portfolios-credit deteriorated, enabling it to pinpoint drivers of any unusual or unexpected trends. The Company also monitors its and industry-wide recovery rates. Additionally, because delinquencies are an early indicator of future net credit losses, the Company analyzes delinquency trends, adjusting for seasonality, to determine if the Company’s loans are performing in line with original estimations. The net credit loss analysis does not include considerations of the Company’s estimated ACL.

Other income — The Company’s flow agreements and third-party servicing agreements have resulted in a large portfolio of assets serviced for others. These assets provide a steady stream of servicing income and may provide a gain or loss on sale. The Company monitors the size of the portfolio and average servicing fee rate and gain.
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Additionally, due to the classification of the Company’s personal lending portfolio as held for sale upon the decision to exit the personal lending line of business, adjustments to record this portfolio at the lower of cost or market are included in investment gains (losses), net, which is a component of other income (losses).

Operating expenses — The Company assesses its operational efficiency using the cost-to-managed assets ratio. The Company performs extensive analysis to determine whether observed fluctuations in operating expense levels indicate a trend or are the nonrecurring impact of large projects. The operating expense analysis also includes a loan- and portfolio-level review of origination and servicing costs to assist the Company in assessing profitability by pool and vintage.

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Because volume and portfolio size determine the magnitude of the impact of each of the above factors on the Company’s earnings, the Company also closely monitors origination and sales volume along with APR and discounts (including subvention and net of dealer participation).

Recent Developments and Other Factors Affecting The Company’s Results of Operations
Outbreak of COVID-19 Summary
The current outbreak of aBeginning in March 2020, the novel strain of coronavirus, or COVID-19, hashad materially impacted our business, and the continuance of this outbreak or any future outbreak of any other highly contagious diseases or other public health emergency, could materially and adversely impact our business, financial condition, liquidity and results of operations.

Due the unpredictable and rapidly changing nature of this outbreak and the resulting economic distress, it is not possible to determine with certainty the ultimate impact on our results of operations or whether other currently unanticipated consequences of the outbreak are reasonably likely to materially affect our results of operations; however, certain adverse effects have already occurred or are probable. The following sets forth our discussion of the impact of COVID-19 on Company's current financial and operating status, as well as its future operational and financial planning as of the date hereof:

Impact on workforce: The health and well-being of our colleagues and customers are a top priority for the Company. The Company has implemented business continuity plans and has followed guidelines issued by government authorities regarding social distancing and work-from-home arrangements. Currently, approximately 95%-97% of our workforce is working remotely. The Company has established a Temporary Emergency Paid Leave Program that provides employees with up to 120 hours of additional paid time off to use – either continuously or intermittently, and before exhausting other paid time off – to assist with dependent care needs related to COVID-19. Further, the Company provided $250 a week in pay premiums for frontline customer support workers to help defray additional costs incurred while working during the outbreak. While our business continuity plans are place, if significant portions of our or our vendors’ work forces are unable to work effectively as a result of the COVID-19 outbreak including because of illness, stay-at-home orders, facility closures reductions in services or hours of operation, or ineffective remote work arrangements, there may be disruptions to our origination and servicing operations, which could result in reduced originations and/or collection effectiveness and/or impair our ability to operate our business and satisfy our obligations under our third-party servicing agreements. Each of these scenarios could have materially adverse effects on our business, financial condition and results of operations.

Impact on customers and loans and lease performance: The COVID-19 outbreak and the associated economic crisis have led to negative effects on our customers. Unlike the regional impact of natural disasters, such as hurricanes, the COVID-19 outbreak is impacting customers nationwide and is expected to have a materially more significant impact on the performance of our auto loan and auto lease portfolio than even the most severe historical natural disaster.

business. Similar to many other financial institutions, we have taken and will continue to taketook measures to mitigate our customers’ COVID-19 related economic challenges. We have experienced a sharpan increase in requests for extensions and modifications related to COVID-19 nationwide and a significant number of such extensions and modifications have been granted. These customer support programs, by their nature, are expectedgranted as detailed in Part I, Item 2 – Management’s Discussion and Analysis of Financial Condition and Results of Operations – Credit Quality.
Please refer to negatively impact our financial performancePart II, Item 7 – Management’s Discussion and other resultsAnalysis of operations in the near term. Our business, financial conditionFinancial Condition and resultsResults of operations may be materially and adversely affected in the longer term if the COVID-19 outbreak leads us to continue to conduct such programs for a significant period of time, if the number of customers experiencing hardship related directly or indirectly to the outbreak of COVID-19 increases or if our customer support programs are not effective in mitigating the effectsOperations of the pandemic and the recession2020 Annual Report on our customers' financial situations. Given the unpredictable nature of
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Form 10-K for additional details regarding COVID-19.


this situation, the nature and extent of such effects cannot be predicted at this time, but such effects could be materially adverse effects to our business, financial condition and results of operations.

Further, government or regulatory authorities could also enact laws, regulations, executive orders or other guidance that allow customers to forgo making scheduled payments for some period of time, require modifications to receivables (e.g., waiving accrued interest), preclude creditors from exercising certain rights or taking certain actions with respect to collateral, including repossession or liquidation of the financed vehicles, or mandate limited operations or temporary closures of the Company or our vendors as “non-essential businesses” or otherwise. Such actions by government or regulatory authorities could have materially negative effects on our business, financial condition and results of operations.

Impact on originations: Since COVID-19 outbreak, the Company has partnered with FCA to launch new incentive programs, including, 90-day first payment deferrals and 0% APR for 84 months on select 2019/2020 FCA models. Today, all dealers are open and operating at full capacity; however, many are operating with a different business model (e.g., appointments only, home delivery, etc.). Third party sources are reporting a new car SAAR rate that is approximately 95% of pre-COVID expectations. While an economic downturn associated with the Pandemic will impact sales, most dealers have developed business models that will allow them to continue operation in some capacity.


Impact on Debt and Liquidity: We rely upon four primary sources to fund our operations, including private financing, warehouse lines of credit, the asset-backed securitization market, and support from Santander. As international trade and business activity has slowed and supply chains have been disrupted, global credit and financial markets have recently experienced, and may continue to experience, significant disruption and volatility. During the nine months ended September 30, 2020, financial markets experienced significant declines and volatility, and such market conditions may continue and/or precede recessionary conditions in the U.S. economy. Under these circumstances, we may experience some or all of the risks related to market volatility and recessionary conditions described in the Risk Factors section of our Form 10-K. These include reduced demand for our products and services and reduced access to capital markets funding. These risks could have materially adverse impacts on our liquidity, financial condition, results of operations and cash flows.

Governmental and regulatory authorities have recently implemented fiscal and monetary policies and initiatives to mitigate the effects of the outbreak on the economy and individual businesses and households, such as the reduction of the Federal Reserve’s benchmark interest rate to near zero in March 2020. Further, the FRB established the Term Asset Backed Securities Loan Facility ("TALF") to support the flow of credit to consumers and businesses, including the investment in certain eligible ABS bonds. While the Company currently does not intend to need to utilize TALF, given the current state of the capital markets and the recent tightening in ABS credit spreads, the Company may utilize TALF, if it becomes necessary to do so. These governmental and regulatory actions may not be successful in the long-term mitigating the adverse economic effects of COVID-19 and could affect our liquidity, access to funding and net interest income and reduce our profitability. Sustained adverse economic effects from the outbreak may also result in downgrades in our credit ratings or adversely affect the interest rate environment. If our access to funding is reduced or if our costs to obtain such funding significantly increases, our business, financial condition and results of operations could be materially and adversely affected.

In addition, the Company’s ability to make payments on the notes could be adversely affected if its customers were unable to make timely payments or if the Company elected to, or was required to, implement forbearance programs in connection with customers suffering a hardship (including hardships related to the outbreak of COVID-19).

The capital markets appear to have recovered in third quarter compared to the first half of the year, however, due to the rapidly evolving nature of the COVID-19 outbreak, it is not possible to predict whether unanticipated consequences of the outbreak are reasonably likely to affect materially our liquidity, access to funding and capital resources in the future.

Impact on impairment of goodwill, indefinite-lived and long-lived assets: In accordance with accounting policy, the Company has analyzed the impact of COVID-19 on its financial statements, including the potential for impairment. The analysis did not support any impairment of these assets, including Goodwill, Leased Vehicles and other non-financial assets such as Upfront fee and other Intangibles.

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Impact on communities: The Company is committed to supporting our communities impacted by the COVID-19 outbreak, and the Company's non-profit foundation has begun responding to the COVID-19 crisis with $1.3 million in donations to a select group of organizations addressing community issues.

Volume

The Company’s originations of loansretail installment contracts and leases, including revolving loans, average APR, and dealer discount (net of dealer participation) for the three and nine months ended September 30,March 31, 2021 and 2020 and 2019 were as follows:
Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019March 31, 2021March 31, 2020
(Dollar amounts in thousands)(Dollar amounts in thousands)
Retained OriginationsRetained OriginationsRetained Originations
Retail installment contractsRetail installment contracts$5,344,755$4,080,028$13,608,298$12,056,003Retail installment contracts$4,383,146$3,846,226
Average APRAverage APR13.7 %16.0 %13.8 %16.5 %Average APR15.0 %15.3 %
Average FICO® (a)Average FICO® (a)637599631598 Average FICO® (a)606607
Discount(1.3)%(0.7)%(1.0)%(0.4)%
Discount/(premium)Discount/(premium)(1.6)%(0.8)%
Personal loans (b)Personal loans (b)$305,039$322,335$923,112$954,105Personal loans (b)$$270,835
Average APRAverage APR29.4 %29.7 %29.4 %29.8 %Average APR— %29.8 %
Leased vehiclesLeased vehicles$1,856,166$2,225,117$4,863,504$6,708,827Leased vehicles$2,154,506$2,020,721
Finance leaseFinance lease$4,087$4,859$9,016$12,989Finance lease$2,796$3,002
Total originations retainedTotal originations retained$7,510,047$6,632,339$19,403,930$19,731,924Total originations retained$6,540,448$6,140,784
Sold OriginationsSold OriginationsSold Originations
Retail installment contractsRetail installment contracts$80,144$$761,323$Retail installment contracts$95,738$
Average APRAverage APR5.2 %— %4.8 %— %Average APR9.5 %— %
Average FICO® (c)Average FICO® (c)738— 734— Average FICO® (c)688— 
Personal Loans (d)Personal Loans (d)$292,709$— 
Average APRAverage APR29.7 %— %
Total Originations SoldTotal Originations Sold$80,144$— 761,323$— Total Originations Sold$388,447$— 
Total SC Originations7,590,1916,632,33920,165,25319,731,924
Total originations (excluding SBNA Originations Program)Total originations (excluding SBNA Originations Program)$7,590,191$6,632,339$20,165,253$19,731,924Total originations (excluding SBNA Originations Program)$6,928,895$6,140,784
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(a)Unpaid principal balance excluded from the weighted average FICO score is $571$450 million and $440$432 million as the borrowers on these loans did not have FICO scores at origination and of these amounts, $154 million and $139 million, respectively, were commercial loans for the three months ended March 31, 2021 and 2020, respectively.
(b)    Included in the total origination volume is $21 million for the three months ended September 30,March 31, 2020 related to newly opened accounts.
(c)    Unpaid principal balance excluded from the weighted average FICO score is $2 million and 2019,zero for the three months ended March 31, 2021 and 2020, respectively, as the borrowers on these loans did not have FICO scores at origination. Of these amounts, $145 million and $154 million, respectively,zero were commercial loans. Unpaid principal balance excluded from the weighted average FICO score is $1.5 billion and $1.4 billionloans for the ninethree months ended September 30,March 31, 2021 and 2020, and 2019, respectively, as the borrowers on these loans did not have FICO scores at origination. Of these amounts, $386 million and $401 million, respectively, were commercial loans.respectively.
(b)(d)    Included in the total origination volume is $72 million and $62$25 million for the three months ended September 30, 2020 and 2019, respectively, and $151 million and $138 million for the nine months ended September 30, 2020, and 2019, respectively,March 31, 2021 related to newly opened accounts.
(c)    Unpaid principal balance excluded from the weighted average FICO score is $11 million and $80 million for the three and nine months ended September 30, 2020, respectively, as the borrowers on these loans did not have FICO scores at origination.


Total auto originations (excluding SBNA Origination Program) increased $0.5$1.1 billion, or 2.5%18.0%, from the ninethree months ended September 30, 2019March 31, 2020 to the ninethree months ended September 30, 2020.March 31, 2021. The Company's initiatives to improve our pricing, as well as, our dealer and customer experience have increased our competitive position in the market. The Company continues to focus on optimizing the loan quality of its portfolio with an appropriate balance of volume and risk. CCAP volume and penetration rates are influenced by strategies implemented by FCAStellantis N.V. and the Company, including product mix and incentives.

Beginning in 2018, the Company agreed to provide SBNA with origination support services in connection with the processing, underwriting and purchase of retail auto loans, primarily from FCAStellantis N.V. dealers. In addition, the Company agreed to perform the
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servicing for any loans originated on SBNA’s behalf. During the three and nine months ended September 30,March 31, 2021 and 2020 and 2019 the Company facilitated the purchase of $1.1 billion, $3.9 billion, $2.1$2.0 billion and $5.0$1.1 billion of retail installment contacts, respectively.

The Company’s originations of retail installment contracts and leases by vehicle type during the ninethree months ended September 30,March 31, 2021 and 2020 and 2019 were as follows:
Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019March 31, 2021March 31, 2020
(Dollar amounts in thousands)(Dollar amounts in thousands)
Retail installment contractsRetail installment contractsRetail installment contracts
CarCar$1,516,163 27.9 %$1,424,419 34.9 %$3,926,126 27.3 %$4,376,512 36.3 %Car$1,475,739 32.9 %$1,229,615 32.0 %
Truck and utilityTruck and utility3,686,966 68.0 %2,483,426 60.9 %9,872,900 68.7 %7,186,881 59.6 %Truck and utility2,847,447 63.6 %2,425,512 63.0 %
Van and other (a)Van and other (a)221,770 4.1 %172,184 4.2 %570,595 4.0 %492,610 4.1 %Van and other (a)155,698 3.5 %191,099 5.0 %
$5,424,899 100.0 %$4,080,029 100.0 %$14,369,621 100.0 %$12,056,003 100 %$4,478,884 100.0 %$3,846,226 100.0 %
Leased vehiclesLeased vehiclesLeased vehicles
CarCar$53,985 2.9 %$97,875 4.4 %$167,432 3.4 %$354,046 5.3 %Car$35,391 1.6 %$70,152 3.5 %
Truck and utilityTruck and utility1,769,518 95.3 %2,016,964 90.6 %4,593,150 94.5 %6,104,722 91.0 %Truck and utility2,069,909 96.1 %1,899,568 94.0 %
Van and other (a)Van and other (a)32,663 1.8 %110,278 5.0 %102,922 2.1 %250,059 3.7 %Van and other (a)49,206 2.3 %51,001 2.5 %
$1,856,166 100.0 %$2,225,117 100.0 %$4,863,504 100.0 %$6,708,827 100.0 %$2,154,506 100.0 %$2,020,721 100.0 %
Total originations by vehicle typeTotal originations by vehicle typeTotal originations by vehicle type
CarCar$1,570,148 21.6 %$1,522,294 24.1 %$4,093,558 21.3 %$4,730,558 25.2 %Car$1,511,130 22.8 %$1,299,767 22.2 %
Truck and utilityTruck and utility5,456,484 74.9 %4,500,390 71.4 %14,466,050 75.2 %13,291,603 70.8 %Truck and utility4,917,356 74.1 %4,325,080 73.7 %
Van and other (a)Van and other (a)254,433 3.5 %282,462 4.5 %673,517 3.5 %742,669 4.0 %Van and other (a)204,904 3.1 %242,100 4.1 %
$7,281,065 100.0 %$6,305,146 100.0 %$19,233,125 100.0 %$18,764,830 100.0 %$6,633,390 100.0 %$5,866,947 100.0 %
(a) Other primarily consists of commercial vehicles.










47




The Company’s portfolio of retail installment contracts held for investment and leases by vehicle type as of September 30, 2020March 31, 2021 and December 31, 20192020 are as follows:
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
(Dollar amounts in thousands)(Dollar amounts in thousands)
Retail installment contractsRetail installment contractsRetail installment contracts
CarCar$11,811,123 35.3 %$12,286,182 39.9 %Car$11,578,356 36.4 %$11,727,343 35.6 %
Truck and utilityTruck and utility20,356,734 60.8 %17,238,406 56.0 %Truck and utility19,026,521 59.8 %19,939,215 60.5 %
Van and other (a)Van and other (a)1,317,485 3.9 %1,251,450 4.1 %Van and other (a)1,208,883 3.8 %1,270,478 3.9 %
$33,485,342 100.0 %$30,776,038 100.0 %$31,813,760 100.0 %$32,937,036 100.0 %
Leased vehiclesLeased vehiclesLeased vehicles
CarCar$844,999 4.9 %$1,237,803 7.1 %Car$668,821 3.9 %$766,451 4.4 %
Truck and utilityTruck and utility15,814,866 92.5 %15,795,594 89.8 %Truck and utility16,188,643 93.7 %16,052,162 93.0 %
Van and other (a)Van and other (a)441,857 2.6 %529,385 3.1 %Van and other (a)416,353 2.4 %440,855 2.6 %
$17,101,722 100.0 %$17,562,782 100.0 %$17,273,817 100.0 %$17,259,468 100.0 %
Total by vehicle typeTotal by vehicle typeTotal by vehicle type
CarCar$12,656,122 25.0 %$13,523,985 28.0 %Car$12,247,177 24.9 %$12,493,794 24.9 %
Truck and utilityTruck and utility36,171,600 71.5 %33,034,000 68.3 %Truck and utility35,215,164 71.8 %35,991,377 71.7 %
Van and other (a)Van and other (a)1,759,342 3.5 %1,780,835 3.7 %Van and other (a)1,625,236 3.3 %1,711,333 3.4 %
$50,587,064 100.0 %$48,338,820 100.0 %$49,087,577 100.0 %$50,196,504 100.0 %
(a) Other primarily consists of commercial vehicles.

The Company's asset sales for the three and nine months ended September 30,March 31, 2021 and 2020 and 2019 were as follows:
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Three Months Ended
Three Months EndedNine Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019March 31, 2021March 31, 2020
(Dollar amounts in thousands)(Dollar amounts in thousands)
Retail installment contractsRetail installment contracts$636,301$$1,148,587$Retail installment contracts$2,380,785$
Average APRAverage APR4.9 %— %5.6 %— %Average APR4.0 %— %
Average FICO®Average FICO®735 — 715 — Average FICO®740 — 
Personal LoansPersonal Loans$1,253,476$— 
Average APRAverage APR29.7 %
Total Asset SalesTotal Asset Sales$3,634,261
The unpaid principal balance, average APR, and remaining unaccreted net discount of the Company’s held for investment portfolio as of September 30, 2020March 31, 2021 and December 31, 20192020 are as follows:
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
(Dollar amounts in thousands)(Dollar amounts in thousands)
Retail installment contractsRetail installment contracts$33,485,342 $30,776,038Retail installment contracts$31,813,760$32,937,036
Average APRAverage APR15.2 %16.1 %Average APR15.9 %15.2 %
Discount0.05 %0.3 %
Discount/(premium)Discount/(premium)(0.48)%(0.15)%
Receivables from dealers$3,675 $12,668
Average APR3.9 %4.0 %
Leased vehiclesLeased vehicles$17,101,722$17,562,782Leased vehicles$17,273,817$17,259,468
Finance leasesFinance leases$26,617 $27,584Finance leases$27,199$26,150

The Company records interest income from retail installment contracts and receivables from dealers in accordance with the terms of the loans, generally discontinuing and reversing accrued income once a loan becomes more than 60 days past due, except in the case of revolving personal loans, for which the Company continues to accrue interest until charge-off, in the month in which the loan becomes 180 days past due, and receivables from dealers, for which the Company continues to accrue interest until the loan becomes more than 90 days past due.

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The Company generally does not acquire receivables from dealers at a discount. The Company amortizes discounts, subvention payments from manufacturers, and origination costs as adjustments to income from retail installment contracts using the effective yield method. The Company estimates future principal prepayments specific to pools of homogeneous loans which are based on the vintage, credit quality at origination and term of the loan. Prepayments in our portfolio are sensitive to credit quality, with higher credit quality loans generally experiencing higher voluntary prepayment rates than lower credit quality loans. The impact of defaults is not considered in the prepayment rate, and the prepayment rate only considers voluntary prepayments. The resulting prepayment rate specific to each pool is based on historical experience, and is used as an input in the calculation of the constant effective yield. Our estimated weighted average prepayment rates ranged from 5.1%9.9% to 10.7%16.1% as of September 30, 2020,March 31, 2021, and 5.2%5.0% to 11.0% as of September 30, 2019. The Company amortizes the discount, if applicable, on revolving personal loans straight-line over the estimated period over which the receivables are expected to be outstanding.March 31, 2020.

Historically, the Company’s primary means of acquiring retail installment contracts has been through individual acquisitions immediately after origination by a dealer. The Company also periodically purchases pools of receivables and had significant volumes of these purchases during the credit crisis. While the Company continues to pursue such opportunities when
available, during the nine months ended September 30, 2020, the Company did not acquire any vehicle loan portfolios for which there have been more than insignificant deterioration in credit quality since origination. In addition, during the nine months ended September 30, 2020 and 2019, the Company did not acquire any vehicle loan portfolios for which it was probable at acquisition that not all contractually required payments would be collected.

However, duringDuring the three months ended September 30,March 31, 2021 and 2020 and 2019 the Company did recognizerecognized certain retail installment contracts with an unpaid principal balance of $0,zero and for the nine months ended September 30, 2020 and 2019 the Company did recognize certain retail installment contracts with an unpaid principal balance of $76,878, and $74,718, respectively, held by non-consolidated securitization Trusts under optional clean-up calls. Following the initial recognition of these loans at fair value, the performing loans in the portfolio will be carried at amortized cost, net of ACL. The Company elected the fair value option for all non-performing loans acquired (more than 60 days delinquent as of re-recognition date), for which it was probable that not all contractually required payments would be collected. For the Company’s existing purchased receivables portfolios - credit deteriorated, which were acquired at a discount partially attributable to credit deterioration since origination, the Company estimates the expected yield on each portfolio at acquisition and records monthly accretion income based on this expectation. The Company periodically re-evaluates performance expectations and may increase the accretion rate if a pool is
57




performing better than expected. If a pool is performing worse than expected, the Company is required to continue to record accretion income at the previously established rate and to record impairment to account for the worsening performance.

The Company classifies most of its vehicle leases as operating leases. The Company records the net capitalized cost of each lease as an asset, which is depreciated on a straight-line basis over the contractual term of the lease to the expected residual value. The Company records lease payments due from customers as income until and unless a customer becomes more than 60 days delinquent, at which time the accrual of revenue is discontinued and reversed. The Company resumes and reinstates the accrual of revenue if a delinquent account subsequently becomes 60 days or less past due. The Company amortizes subvention payments from the manufacturer, down payments from the customer, and initial direct costs incurred in connection with originating the lease on a straight-line basis over the contractual term of the lease.
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Selected Financial Data
Three Months EndedNine Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019
Income Statement Data(Dollar amounts in thousands, except per share data)
Interest on retail installment contracts$1,220,703 $1,183,699 $3,552,193 3,509,507 
Interest on purchased receivables portfolios - credit deteriorated649 852 2,164 3,204 
Interest on receivables from dealers(17)23 48 196 
Interest on personal loans79,359 88,448 256,708 274,793 
Interest on finance receivables and loans1,300,694 1,273,022 3,811,113 3,787,700 
Net leased vehicle income257,984 250,109 579,739 687,444 
Other finance and interest income2,146 9,926 12,354 31,610 
Interest expense292,118 335,212 929,934 999,633 
Net finance and other interest income1,268,706 1,197,845 3,473,272 3,507,121 
Credit loss expense340,548 566,849 2,110,331 1,548,404 
Profit sharing30,414 18,125 56,239 38,438 
Other income28,509 31,293 32,923 112,789 
Operating expenses263,662 329,470 813,014 901,076 
Income before tax expense662,591 314,694 526,611 1,131,992 
Income tax (benefit) / expense172,476 82,156 137,161 283,684 
Net income$490,115 $232,538 $389,450 $848,308 
Share Data
Weighted-average common shares outstanding
Basic310,150,293 345,469,657 321,275,907 349,341,627 
Diluted310,307,265 345,956,043 321,492,331 349,855,822 
Earnings per share
Basic$1.58 $0.67 $1.21 $2.43 
Diluted$1.58 $0.67 $1.21 $2.42 
Dividend paid per share$0.22 $0.22 $0.66 $0.62 
Balance Sheet Data
Finance receivables held for investment, net$27,449,730 $26,500,359 $27,449,730 $26,500,359 
Finance receivables held for sale, net763,292 925,611 763,292 925,611 
Goodwill and intangible assets136,397 110,683 136,397 110,683 
Total assets48,448,921 47,279,015 48,448,921 47,279,015 
Total borrowings41,369,347 37,632,642 41,369,347 37,632,642 
Total liabilities43,354,109 39,933,813 43,354,109 39,933,813 
Total equity5,094,812 7,345,202 5,094,812 7,345,202 
Allowance for credit losses6,152,378 3,116,680 6,152,378 3,116,680 








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Three Months EndedNine Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019
Other Information(Dollar amounts in thousands)
Charge-offs, net of recoveries, on retail installment contracts$46,078 $592,912 $1,100,138 $1,670,543 
Total charge-offs, net of recoveries48,125 592,893 1,103,649 1,672,785 
End of period delinquent amortized cost over 59 days, retail installment contracts held for investment817,577 1,394,074 817,577 1,394,074 
End of period personal loans delinquent principal over 59 days, held for sale93,296 176,500 93,296 176,500 
End of period delinquent amortized cost over 59 days, loans held for investment817,911 1,394,074 817,911 1,394,074 
End of period assets covered by allowance for credit losses33,515,634 29,636,174 33,515,634 29,636,174 
End of period gross retail installment contracts held for investment33,485,342 29,597,897 33,485,342 29,597,897 
End of period gross personal loans held for sale1,211,575 1,322,301 1,211,575 1,322,301 
End of period gross finance receivables and loans held for investment33,489,017 29,633,950 33,489,017 29,633,950 
End of period gross finance receivables, loans, and leases50,617,356 46,874,858 50,617,356 46,874,858 
Average gross retail installment contracts held for investment31,462,524 29,316,997 30,946,321 28,998,827 
Average gross retail installment contracts held for investment and held for sale32,847,716 29,450,778 31,632,276 29,035,278 
Average gross purchased receivables portfolios- credit deteriorated16,901 24,297 18,718 26,781 
Average gross receivables from dealers3,675 12,924 8,120 13,226 
Average gross personal loans held for sale1,240,639 1,343,098 1,322,053 1,398,045 
Average gross finance leases26,325 23,977 27,171 21,960 
Average gross finance receivables, loans and finance leases34,135,256 30,855,074 33,008,338 30,495,290 
Average gross operating leases17,146,166 16,902,932 17,447,194 16,135,606 
Average gross finance receivables, loans, and leases51,281,422 47,758,006 50,455,532 46,630,896 
Average managed assets62,662,686 57,379,308 61,325,546 55,830,429 
Average total assets47,979,008 46,915,965 47,581,031 45,696,088 
Average debt41,064,441 37,276,505 40,262,948 36,234,826 
Average total equity5,044,976 7,335,898 5,429,924 7,215,250 
Ratios
Yield on retail installment contracts14.9 %16.1 %15.0 %16.1 %
Yield on leased vehicles6.0 %5.9 %4.4 %5.7 %
Yield on personal loans held for sale (1)25.6 %26.3 %25.9 %26.2 %
Yield on earning assets (2)12.2 %12.8 %11.6 %12.9 %
Cost of debt (3)2.8 %3.6 %3.1 %3.7 %
Net interest margin (4)9.9 %10.0 %9.2 %10.0 %
Expense ratio (5)1.7 %2.3 %1.8 %2.2 %
Return on average assets (6)4.1 %2.0 %1.1 %2.5 %
Return on average equity (7)38.9 %12.7 %9.6 %15.7 %
Net charge-off ratio on retail installment contracts (8)0.6 %8.1 %4.7 %7.7 %
Net charge-off ratio (8)0.6 %8.1 %4.7 %7.7 %
Delinquency ratio on retail installment contracts held for investment, end of period (9)2.4 %4.7 %2.4 %4.7 %
Delinquency ratio on loans held for investment, end of period (9)2.4 %4.7 %2.4 %4.7 %
Equity to assets ratio (10)10.5 %15.5 %10.5 %15.5 %
Tangible common equity to tangible assets (10)10.3 %15.3 %10.3 %15.3 %
Common stock dividend payout ratio (11)13.9 %32.7 %54.4 %25.5 %
Allowance ratio (12)18.4 %10.5 %18.4 %10.5 %
Common Equity Tier 1 capital ratio (13)13.7 %15.4 %13.7 %15.4 %

(1)Includes finance and other interest income; excludes fees.
(2)“Yield on earning assets” is defined as the ratio of annualized Total finance and other interest income, net of Leased vehicle expense,Three Months March 31, 2021 Compared to Average gross finance receivables, loans and leases.
(3)“Cost of debt” is defined as the ratio of annualized Interest expense to Average debt.
(4)“Net interest margin” is defined as the ratio of annualized Net finance and other interest income to Average gross finance receivables, loans and leases.
(5)“Expense ratio” is defined as the ratio of annualized Operating expenses to Average managed assets.
(6)“Return on average assets” is defined as the ratio of annualized Net income to Average total assets.
(7)“Return on average equity” is defined as the ratio of annualized Net income to Average total equity.
(8)“Net charge-off ratio” is defined as the ratio of annualized Charge-offs on an amortized cost basis, net of recoveries, to average unpaid principal balance of the respective held-for-investment portfolio.
(9)“Delinquency ratio” is defined as the ratio of End of period Delinquent principal over 59 days to End of period gross balance of the respective portfolio, excludes finance leases.
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(10)“Tangible common equity to tangible assets” is defined as the ratio of Total equity, excluding Goodwill and intangible assets, to Total assets, excluding Goodwill and intangible assets. Management believes this non-GAAP financial measure is useful to assess and monitor the adequacy of the Company’s capitalization. This additional information is not meant to be considered in isolation or as a substitute for the numbers prepared in accordance with GAAP and may not be comparable to similarly-titled measures used by other financial institutions. A reconciliation from GAAP to this non-GAAP measure for the periods ended September 30, 2020 and 2019 is as follows:
September 30, 2020September 30, 2019
(Dollar amounts in thousands)
Total equity$5,094,812 $7,345,202 
  Deduct: Goodwill and intangibles136,397 110,683 
Tangible common equity$4,958,415 $7,234,519 
Total assets$48,448,921 $47,279,015 
  Deduct: Goodwill and intangibles136,397 110,683 
Tangible assets$48,312,524 $47,168,332 
Equity to assets ratio10.5 %15.5 %
Tangible common equity to tangible assets10.3 %15.3 %

(11)    “Common stock dividend payout ratio” is defined as the ratio of Dividends declared per share of common stock to Earnings per share attributable to the Company’s shareholders.
(12)    “Allowance ratio” is defined as the ratio of Allowance for credit losses, which excludes impairment on purchased receivables portfolios-credit deteriorated/impaired, to End of period assets covered by allowance for credit losses.
(13)    “Common Equity Tier 1 Capital ratio” is defined as the ratio of Total Common Equity Tier 1 Capital (CET1) to Total risk-weighted assets.
September 30, 2020September 30, 2019
Total equity$5,094,812 $7,345,202 
Add: Adjustment due to CECL capital relief (c)1,842,536 — 
Deduct: Goodwill, intangibles, and other assets, net of deferred tax liabilities159,907 150,644 
Deduct: Accumulated other comprehensive income (loss), net(56,882)(31,836)
Tier 1 common capital$6,834,323 $7,226,394 
Risk weighted assets (a)(c)$49,882,540 $46,870,019 
Common Equity Tier 1 capital ratio (b)(c)13.7 %15.4 %

(a)Under the banking agencies’ risk-based capital guidelines, assets and credit equivalent amounts of derivatives and off-balance sheet exposures are assigned to broad risk categories. The aggregate dollar amount in each risk category is multiplied by the associated risk weight of the category. The resulting weighted values are added together with the measure for market risk, resulting in the Company’s total Risk weighted assets.
(b)CET1 is calculated under Basel III regulations required since January 1, 2015. The fully phased-in capital ratios are non-GAAP financial measures.
(c)As described in our 2019 Annual Report on Form 10-K, on January 1, 2020, we adopted ASU 2016-13, Financial Instruments-Credit Losses (“CECL”), which, upon adoption, resulted in a reduction to our opening retained earnings balance, net of income tax, and increase to the allowance for credit losses of approximately $2 billion. As also described in our 2019 10-K, the U.S. banking agencies in December 2018 had approved a final rule to address the impact of CECL on regulatory capital by allowing banking organizations, including the Company, the option to phase in the day-one impact of CECL until the first quarter of 2023. In March 2020, the U.S. banking agencies issued an interim final rule that provides banking organizations with an alternative option to delay for two years an estimate of CECL’s effect on regulatory capital, relative to the incurred loss methodology’s effect on regulatory capital, followed by a three-year transition period. The Company is electing this alternative option instead of the one described in the December 2018 rule.




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Three and Nine Months Ended September 30, March 31, 2020 Compared to Three and Nine Months Ended September 30, 2019
Interest on Finance Receivables and Loans
Three Months EndedNine Months EndedThree Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)March 31,Increase (Decrease)
20202019AmountPercent20202019AmountPercent20212020AmountPercent
(Dollar amounts in thousands)(Dollar amounts in thousands)
Income from retail installment contractsIncome from retail installment contracts$1,220,703 $1,183,699 $37,004 %$3,552,193 $3,509,507 $42,686 %Income from retail installment contracts$1,215,905 $1,179,436 $36,469 %
Income from purchased receivables portfolios - credit deterioratedIncome from purchased receivables portfolios - credit deteriorated649 852 (203)(24)%2,164 3,204 $(1,040)(32)%Income from purchased receivables portfolios - credit deteriorated486 788 (302)(38)%
Income from receivables from dealersIncome from receivables from dealers(17)23 (40)(174)%48 196 $(148)(76)%Income from receivables from dealers— 54 (54)(100)%
Income from personal loansIncome from personal loans79,359 88,448 (9,089)(10)%256,708 274,793 $(18,085)(7)%Income from personal loans88,260 93,541 (5,281)(6)%
Total interest on finance receivables and loansTotal interest on finance receivables and loans$1,300,694 $1,273,022 $27,672 %$3,811,113 $3,787,700 $23,413 0.6 %Total interest on finance receivables and loans$1,304,651 $1,273,819 $30,832 %

Income from retail installment contracts remained flat fromincreased $36 million or 3% from the thirdfirst quarter of 20192021 to the first quarter of 2020primarily due to increase in average outstanding balance of the Company's portfolio, offset by sale of gross retail installment contracts to third quarter of 2020 and from the nine months ended September 30, 2019 to the nine months ended September 30, 2020.party investors in off-balance sheet securitizations.
Income from personal loans decreased $9$5 million or 10%6%, from the thirdfirst quarter of 20192021 to the thirdfirst quarter of 2020, and decreased $18 million or 7%, from the nine months ended September 30, 2019 to the nine months ended September 30, 2020 primarily due to 8% and 5%28% decrease in average outstanding balance of the Company's portfolio. On March 31, 2021, the Company completed the sale of the $1.3 billion Bluestem personal lending portfolio respectively.BB Allium LLC. Refer to Note 1 – “Description of Business, Basis of Presentation, and Accounting Principles” to the condensed consolidated financial statements, for additional information regarding the sale.
49




Leased Vehicle Income and Expense
Three Months EndedNine Months EndedThree Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)March 31,Increase (Decrease)
20202019AmountPercent20202019AmountPercent20212020AmountPercent
(Dollar amounts in thousands)(Dollar amounts in thousands)
Leased vehicle incomeLeased vehicle income$725,156 $706,302 $18,854 %$2,210,684 $2,032,098 $178,586 %Leased vehicle income$740,884 $747,979 $(7,095)(1)%
Leased vehicle expenseLeased vehicle expense467,172 456,193 10,979 %1,630,945 1,344,654 286,291 21 %Leased vehicle expense423,795 552,912 (129,117)(23)%
Leased vehicle income, netLeased vehicle income, net$257,984 $250,109 $7,875 %$579,739 $687,444 $(107,705)(16)%Leased vehicle income, net$317,089 $195,067 $122,022 63 %

LeasedLeased vehicle income, net remained flat fromincreased $122 million or 63% in the thirdfirst quarter of 20192021 compared to the thirdfirst quarter of 2020; the income decreased from the nine months ended September 30, 2019 to the nine months ended September 30, 2020 due to depreciation on a larger lease portfolio and a decreaseprimarily driven by an increase in liquidated units. ThroughThrough the Chrysler Agreement,MPLFA, the Company receives manufacturer incentives on new leases originated under the program in the form of lease subvention payments, which are amortized over the term of the lease and reduce depreciation expense within leased vehicle expense.
Interest Expense
Three Months EndedNine Months EndedThree Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)March 31,Increase (Decrease)
20202019AmountPercent20202019AmountPercent20212020AmountPercent
(Dollar amounts in thousands)(Dollar amounts in thousands)
Interest expense on notes payableInterest expense on notes payable$283,202 $342,336 $(59,134)(17)%$902,081 $1,022,461 $(120,380)(12)%Interest expense on notes payable$246,426 $318,714 $(72,288)(23)%
Interest expense on derivativesInterest expense on derivatives8,916 (7,124)16,040 (225)%27,853 (22,828)50,681 (222)%Interest expense on derivatives7,111 10,120 (3,009)(30)%
Total interest expenseTotal interest expense$292,118 $335,212 $(43,094)(13)%$929,934 $999,633 $(69,699)(7)%Total interest expense$253,537 $328,834 $(75,297)(23)%
Total Interestinterest expense decreased $43$75 million or 13%, 23% from the thirdfirst quarter of 20192021 to the thirdfirst quarter of 2020, and decreased $70 million or 7% from the nine months ended September 30, 2019 to the nine months ended September 30, 2020, primarily due to a lower interest rate environment partially offset by impact of declined forward curves on cash flow hedges.and lower debt balances.
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Credit Loss Expense
Three Months EndedNine Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)
20202019AmountPercent20202019AmountPercent
(Dollar amounts in thousands)
Credit loss expense$340,548 $566,849 $(226,301)(40)%$2,110,331 $1,548,404 $561,927 36 %
Three Months Ended
March 31,Increase (Decrease)
20212020AmountPercent
(Dollar amounts in thousands)
Credit loss expense$136,209 $907,888 $(771,679)(85)%
Credit loss expense decreased $226$772 million or 40% from85% in the thirdfirst quarter of 20192021 as compared to the thirdfirst quarter of 2020 due to decrease in net charge off offset by higher allowance reserve, The expense increased $562 million or 36% from the nine months ended September 30, 2019 to the nine months ended September 30, 2020, primarily driven by the adoption of the CECL standard in 2020, which replaced the incurred loss impairment framework with one that reflects expected credit losses over the full expected life of financial assets. In addition, the Company added a significant amount of additional reserve to address credit risk associated with the COVID-19 outbreak and associated economic recession during the first and second quarter of 2020.2020, and decrease in charge-offs in 2021.
Profit Sharing
Three Months EndedNine Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)
20202019AmountPercent20202019AmountPercent
(Dollar amounts in thousands)
Profit sharing$30,414 $18,125 $12,289 68 %$56,239 $38,438 $17,801 46 %
Three Months Ended
March 31,Increase (Decrease)
20212020AmountPercent
(Dollar amounts in thousands)
Profit sharing$67,326 $14,295 $53,031 371 %

Profit sharing expense consists of revenue sharing related to the Chrysler AgreementMPLFA and profit sharing on personal loans originated pursuant to the agreements with Bluestem. Profit sharing expense increased from in the thirdfirst quarter of 20192021 as compared to the thirdfirst quarter of 2020 and increased from the nine months ended September 30, 2019 to the nine months ended September 30, 2020, primarily due to an increase in the lease portfolio, and liquidated units.an improvement in Bluestem results during the first quarter of 2021, prior to sale of the personal lending portfolio on March 31, 2021. Refer to Note 1 – “Description of Business, Basis of Presentation, and Accounting Principles” to the accompanying condensed consolidated financial statements , for additional information regarding the sale.






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Other Income
Three Months EndedNine Months EndedThree Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)March 31,Increase (Decrease)
20202019AmountPercent20202019AmountPercent20212020AmountPercent
(Dollar amounts in thousands)(Dollar amounts in thousands)
Investment losses, netInvestment losses, net$(68,989)$(86,397)$17,408 (20)%$(279,997)$(238,281)$(41,716)18 %Investment losses, net$(14,712)$(63,426)$48,714 (77)%
Servicing fee incomeServicing fee income18,574 21,447 (2,873)(13)%56,797 70,255 (13,458)(19)%Servicing fee income18,694 19,103 (409)(2)%
Fees, commissions, and otherFees, commissions, and other78,924 96,243 (17,319)(18)%256,123 280,815 (24,692)(9)%Fees, commissions, and other100,528 95,130 5,398 %
Total other incomeTotal other income$28,509 $31,293 $(2,784)(9)%$32,923 $112,789 $(79,866)(71)%Total other income$104,510 $50,807 $53,703 106 %
Average serviced for others portfolioAverage serviced for others portfolio$11,365,610 $8,996,182 $2,369,428 26 %$10,862,178 $8,970,346 $1,891,832 21 %Average serviced for others portfolio$12,584,573 $10,227,948 $2,356,625 23 %
Investment losses, net, increased $17 million fromdecreased in the thirdfirst quarter of 20192021 as compared to the thirdfirst quarter of 2020 primarily due to an impairment release on an unsecured portfolio, offset by losses on certain asset sales. The investment losses decreased $42 million from the nine months ended September 30, 2019 to the nine months ended September 30, 2020,, primarily due to the loss on asset sales.

sale of the personal lending portfolio.
Servicing fee income decreased $3 million fromremained flat in the thirdfirst quarter of 20192021 as compared to the thirdfirst quarter of 2020 and decreased $13 million from the nine months ended September 30, 2019 to the nine months ended September 30, 2020 due to the runoff of serviced portfolio that had higher servicing fee rates.. The Company records servicing fee income on loans that it services but does not own and does not report on its balance sheet. The serviced for others portfolio as of September 30,March 31, 2021 and 2020 and 2019 was as follows:
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September 30,March 31,
2020201920212020
(Dollar amounts in thousands)(Dollar amounts in thousands)
SBNA and Santander retail installment contractsSBNA and Santander retail installment contracts$9,528,349 $7,989,931 SBNA and Santander retail installment contracts$10,586,778 $8,760,998 
SBNA leasesSBNA leases65 178 SBNA leases— 131 
Total serviced for related partiesTotal serviced for related parties9,528,414 7,990,109 Total serviced for related parties$10,586,778 $8,761,129 
CCAP securitizationsCCAP securitizations103,579 310,126 CCAP securitizations63,188 152,950 
SCART securitizationsSCART securitizations1,032,639 — SCART securitizations2,623,575 — 
Other third partiesOther third parties846,178 1,678,556 Other third parties942,918 1,417,358 
Total serviced for third partiesTotal serviced for third parties1,982,396 1,988,682 Total serviced for third parties$3,629,681 $1,570,308 
Total serviced for others portfolioTotal serviced for others portfolio$11,510,810 $9,978,791 Total serviced for others portfolio$14,216,459 $10,331,437 

Fees, commissions, and other, primarily includes late fees, miscellaneous, and other income. This income decreased fromand increased primarily due to growth in lease portfolio and increase in customer payments of late fees in the nine months ended September 30, 2019first quarter of 2021 as compared to the nine months ended September 30, 2020 due to lower originations from SBNA and decrease in wear and tear income due to reserve recorded for possible customer refunds.first quarter of 2020.
Total Operating Expenses
Three Months EndedNine Months EndedThree Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)March 31,Increase (Decrease)
20202019AmountPercent20202019AmountPercent20212020AmountPercent
(Dollar amounts in thousands)(Dollar amounts in thousands)
Compensation expenseCompensation expense$127,991 $132,271 $(4,280)(3)%$388,960 $382,843 $6,117 %Compensation expense$153,895 $133,326 $20,569 15 %
Repossession expenseRepossession expense35,910 62,937 (27,027)(43)%115,861 203,496 (87,635)(43)%Repossession expense45,346 57,662 (12,316)(21)%
Other operating costsOther operating costs99,761 134,262 (34,501)(26)%308,193 314,737 (6,544)(2)%Other operating costs95,251 91,685 3,566 %
Total operating expensesTotal operating expenses$263,662 $329,470 $(65,808)(20)%$813,014 $901,076 $(88,062)(10)%Total operating expenses$294,492 $282,673 $11,819 %
Compensation expenses experemained flat duringnsesincreased $21 million or 15% in the three and nine months ended September 30, 2020first quarter of 2021 as compared to the same periodfirst quarter of 2020, primarily due to an increase of 227 employees and an increase in 2019.medical claims reserve.
Repossession expense decreased during$12 million or 21% in the three and nine months ended September 30, 2020first quarter of 2021 as compared to the same period in 2019,first quarter of 2020, primarily due to thecontinued lower volume of involuntary repossessions nationwide as a result of the COVID-19 outbreak.
Other operating costs decreased during the three and nine months ended September 30, 2020 compared to the same periods of 2019, primarily due to decrease in legal settlements and consulting services.


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Income Tax Expense
Three Months EndedNine Months EndedThree Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)March 31,Increase (Decrease)
20202019AmountPercent20202019AmountPercent20212020AmountPercent
(Dollar amounts in thousands)(Dollar amounts in thousands)
Income tax expenseIncome tax expense$172,476 $82,156$90,320 110 %$137,161 $283,684$(146,523)(52)%Income tax expense$234,457 $(2,458)$236,915 (9,639)%
Income before income taxesIncome before income taxes662,591 314,694347,897 111 %526,611 1,131,992(605,381)(53)%Income before income taxes976,112 (6,445)982,557 (15,245)%
Effective tax rateEffective tax rate26.0 %26.1 %26.0 %25.1 %Effective tax rate24.0 %38.1 %

The effective tax rate increaseddecreased from 25.1% for38.1% in the nine months ended September 30, 2019first quarter of 2020 to 26.0% for24.0% in the nine months ended September 30, 2020,first quarter of 2021, primarily
due to an increasepre-tax income in the effectivefirst quarter of 2021 compared to discrete tax rate impact of discrete adjustments resulting from lower earningsthat increased the tax benefit recorded on the pre-tax loss in the current period and an increase in the blended statutory state tax rate.first quarter of 2020.

Other Comprehensive Income (Loss)
Three Months EndedNine Months Ended
September 30,Increase (Decrease)September 30,Increase (Decrease)
20202019AmountPercent20202019AmountPercent
(Dollar amounts in thousands)
Change in unrealized gains (losses) on cash flow hedges and available-for-sale securities, net of tax$6,823 $(11,269)$18,092 (161)%$(30,189)$(65,351)$35,162 (54)%
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Three Months Ended
March 31,Increase (Decrease)
20212020AmountPercent
(Dollar amounts in thousands)
Change in unrealized gains (losses) on cash flow hedges and available-for-sale securities, net of tax$8,748 $(36,962)$45,710 (124)%

The change in unrealized gains (losses) forin the three and nine months ended September 30, first quarter of 2020 as compared to three and nine months ended September 30, 2019,the first quarter of 2021, was primarily driven by an increase in cash flow hedge portfolio related to mark-to-market valuation, as shown in Note 9 “Derivative Financial Instruments, increase in cash flow hedge portfolio related to mark to mark valuation.the accompanying condensed consolidated financial statements.
Credit Quality
Loans and Other Finance Receivables
Allowance for Credit losses
Non-prime loans comprise 75%79% of the Company’s portfolio as of September 30, 2020.March 31, 2021. The Company records an ACL at a level considered adequate to cover lifetimecurrent expected credit losses in the Company’s retail installment contracts and other loans and receivables held for investment, based upon a holistic assessment including both quantitative and qualitative considerations. Refer to Note 2 - "Finance Receivables" and Note 3 - "Credit Loss Allowance and Credit QualityQuality"" to the accompanying condensed consolidated financial statements for the details on the Company’s held for investment portfolio of retail installment contracts and receivables from dealers, as of September 30, 2020March 31, 2021 and December 31, 2019.2020.
Credit risk profile

A summary of the credit risk profile of the Company’s retail installment contracts held for investment, by FICO® score, number of trade lines (represents number of approved credit accounts reported to credit reporting agencies), and length of credit history, each as determined at origination, as of September 30, 2020March 31, 2021 and December 31, 20192020 was as follows (dollar amounts in billions, totals may not foot due to rounding):
September 30, 2020
Trade Lines1234+Total
FICOMonths History$%$%$%$%$%
No-FICO (a)<36$3.097 %$0.1%$0.0— %$0.0— %$3.1%
36+0.338 %0.225 %0.113 %0.225 %0.8%
<540<360.150 %0.0— %0.0— %0.150 %0.2%
36+0.1%0.2%0.2%4.490 %4.915 %
540-599<360.333 %0.222 %0.111 %0.333 %0.9%
36+0.2%0.3%0.3%8.892 %9.628 %
600-639<360.444 %0.222 %0.111 %0.222 %0.9%
36+0.1%0.1%0.1%4.994 %5.215 %
>640<361.063 %0.213 %0.213 %0.213 %1.6%
36+0.1%0.1%0.1%6.195 %6.419 %
Total (c)$5.617 %$1.65 %$1.24 %$25.275 %$33.6100 %

December 31, 2019 (b)
Trade Lines1234+Total
FICOMonths History$%$%$%$%$%
No-FICO (a)<36$2.8 97 %$0.1 %$0.0 $0.0 $0.0 $0.0 $2.9 %
36+0.3 38 %0.2 25 %0.1 13 %0.2 25 %0.8 %
<540<360.1 25 %0.1 25 %0.1 25 %0.1 25 %0.4 %
36+0.1 %0.2 %0.2 %4.4 90 %4.9 16 %
540-599<360.3 43 %0.2 29 %0.1 14 %0.1 14 %0.7 %
36+0.2 %0.3 %0.3 %8.3 91 %9.1 30 %
600-639<360.3 43 %0.2 29 %0.1 14 %0.1 14 %0.7 %
36+0.1 %0.1 %0.2 %4.7 92 %5.1 17 %
>640<360.5 45 %0.1 %0.1 %0.4 36 %1.1 %
36+0.1 %0.1 %0.1 %4.7 94 %5.0 16 %
Total$4.8 16 %$1.6 5 %$1.3 4 %$23.0 75 %$30.8 100 %
(a) Includes commercial loans
(b) The information as of December 31, 2019 includes balances based on UPB. Difference between amortized cost and UPB was not material.
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March 31, 2021
Trade Lines1234+Total
FICOMonths History$%$%$%$%$%
No-FICO (a)<36$3.197 %$0.1%$0.0— %$0.0— %$3.210 %
36+0.338 %0.225 %0.113 %0.225 %0.8%
<540<360.133 %0.133 %0.0— %0.133 %0.3%
36+0.1%0.2%0.2%4.390 %4.815 %
540-599<360.333 %0.222 %0.111 %0.333 %0.9%
36+0.2%0.3%0.3%9.293 %9.930 %
600-639<360.444 %0.222 %0.111 %0.222 %0.9%
36+0.1%0.1%0.1%5.194 %5.417 %
>=640 (b)<360.964 %0.214 %0.1%0.214 %1.4%
36+0.1%0.1%0.1%4.293 %4.514 %
Total (c)$5.617 %$1.75 %$1.13 %$23.874 %$32.1100 %

December 31, 2020
Trade Lines1234+Total
FICOMonths History$%$%$%$%$%
No-FICO (a)<36$3.097 %$0.1 %$0.0 — %$0.0 — %$3.1 %
36+0.338 %0.2 25 %0.1 13 %0.2 25 %0.8 %
<540<360.0— %— — %0.1 50 %0.1 50 %0.2 %
36+0.1%0.2 %0.2 %4.3 90 %4.8 15 %
540-599<360.338 %0.2 25 %0.1 13 %0.2 25 %0.8 %
36+0.2%0.2 %0.3 %9.0 93 %9.7 28 %
600-639<360.444 %0.2 22 %0.1 11 %0.2 22 %0.9 %
36+0.1%0.1 %0.1 %5.0 94 %5.3 16 %
>640 (b)<361.059 %0.3 18 %0.2 12 %0.2 12 %1.7 %
36+0.1%0.1 %0.1 %5.5 95 %5.8 18 %
Total (c)$5.5 17 %$1.6 5 %$1.3 4 %$24.7 75 %$33.1 100 %
(a) Includes commercial loans
(b)Beginning in 2021, loans with FICO score of 640 are disclosed in the >=640 category. As of December 31, 2020, loans with FICO score of 640 were included in the 600-639 category.
(c)The amount of accrued interest excluded from the disclosed amortized cost as of September 30,March 31, 2021 and December 31, 2020 is $428$346 million and $416 million, respectively.

Delinquencies

The Company considers an account delinquent when an obligor fails to pay substantially all (defined as 90%) of the scheduled payment by the due date.

In each case, the period of delinquency is based on the number of days payments are contractually past due. Delinquencies may vary from period to period based upon the average age or seasoning of the portfolio, seasonality within the calendar year, and economic factors. Historically, the Company’s delinquencies have been highest in the period from November through January due to consumers’ holiday spending. For the quarterthree months ended September 30, 2020,March 31, 2021, delinquency rates have been positively impacted (lower) due to the historic volume of deferrals granted to borrowers impacted by COVID-19 and benefits of government stimulus.stimulus payments and tax refunds provided to customers.

Refer to Note 3 - "Credit Loss Allowance and Credit Quality" to the accompanying condensed consolidated financial statements for the details on the retail installment contracts held for investment that were placed on nonaccrual status, as of September 30, 2020March 31, 2021 and December 31, 2019.2020.
Credit Loss Experience
The following is a summary of net losses and repossession activity on retail installment contracts held for investment for the ninethree months ended September 30, 2020March 31, 2021 and 2019.2020.
 Nine Months Ended September 30,
 20202019
 (Dollar amounts in thousands)
Principal outstanding at period end$33,485,342$29,597,897
Average principal outstanding during the period$31,462,524$28,998,827
Number of receivables outstanding at period end1,971,9171,819,847
Average number of receivables outstanding during the period1,888,2601,814,427
Number of repossessions (a)131,522218,444
Number of repossessions as a percent of average number of receivables outstanding9.3 %16.1 %
Net losses$1,100,138$1,670,543
Net losses as a percent of average principal amount outstanding4.7 %7.7 %
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 Three Months Ended
 March 31, 2021March 31, 2020
 (Dollar amounts in thousands)
Principal outstanding at period end$31,813,760$30,741,144
Average principal outstanding during the period$32,569,618$30,718,119
Number of receivables outstanding at period end1,891,1361,921,789
Average number of receivables outstanding during the period1,920,4591,839,800
Number of repossessions (a)47,52365,710
Number of repossessions as a percent of average number of receivables outstanding9.9 %14.3 %
Net losses$244,075$593,046
Net losses as a percent of average principal amount outstanding (b)3.0 %7.7 %
(a) Repossessions are net of redemptions. The number of repossessions includes repossessions from the outstanding portfolio and from accounts already charged off. The Company temporarily suspended involuntary repossession activities nationwide during the onset of COVID-19 and recently restarted these activities.activities during Q3 2020.
(b) Decrease is due to reduction in number of repossessions (refer to note (a) above), and increase in number of deferrals (explained in detail under "Deferrals and Troubled Debt Restructurings" below) as it relates to COVID-19.
There were no charge-offs on the Company’s receivables from dealers for the three and nine months ended September 30, 2020March 31, 2021 and 2019.2020. Net charge-offs on the finance lease receivables portfolio, totaled $3,588$(1,101) and $362$569 for the ninethree months ended September 30,March 31, 2021 and 2020, and 2019, respectively.
Deferrals and Troubled Debt Restructurings

In accordance with the Company’s policies and guidelines, the Company may offer extensions (deferrals) to customers on its retail installment contracts, whereby the customer is allowed to movedefer a maximum of three payments per event to the end of the loan. Prior to March 2020, theThe Company’s policies and guidelines limitedlimit the frequency of each new deferral that may be granted to one deferral every six months, regardless of the length of any prior deferral. Further, the maximum number of lifetime months extended for all automobile retail installment contracts wasis eight, while some marine and recreational vehicle contracts hadhave a maximum of twelve months extended to reflect their longer term. Additionally, the Company generally limitedlimits the granting of deferrals on new accounts until a requisite number of months have passed since origination. During the deferral period, the Company continues to accrue and collect interest on the loan in accordance with the terms of the deferral agreement.
However, inIn March 2020, the Company began actively working with its borrowers impacted by COVID-19 and provided loan modification programs to mitigate the adverse effects of COVID-19. These programs temporarily revised the practices noted above by 1) increasingduring 2020. As of March 31, 2021 the maximum numberCompany has generally returned to these servicing practices, with the exception of an increased limit on total months of extensions from eight to twelve, 2) allowing more than one deferral every six months and 3) removing the requirement that a requisite number of months have passed since origination.allowed. The Company's predominant program offering is a two-month deferral of payments to the end of the loan term and waiver of late charges.

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SinceAt the implementation of the programCOVID-19 programs in March 2020, we have experienced a sharpan increase in requests for extensions related to COVID-19 and over 911,0001 million COVID-19 loan extensions have been granted. As of September 30, 2020, approximatelyMarch 31, 2021, over one third (or $11$12 billion in balances) of our customers have received a COVID-19 deferral. The following table provides a summaryAt March 31, 2021 and December 31, 2020, the Company had $184 million and $1.1 billion of loan balances with active payment deferrals as of the end of each reporting period:
September 30, 2020June 30, 2020
(Dollar amounts in thousands)
Loan balance of active deferrals (a)% of portfolioLoan balance of active deferrals (a)% of portfolio
Retail installment contracts$959,236 2.9 %$3,753,717 12.3 %
(a) Excludes deferrals with payments due in September 2020
Through September 30, 2020, 645,000 unique accounts have received COVID-19 deferrals. Of these accounts, 86% have exited deferral status, 7% remainloans in active deferral, 5% have paid-off,representing 0.6% and 2% have charged off. Of3.2% of the loans that have exited deferral status, 85%portfolio, respectively. In the first quarter of 2021 the number of COVID-19 deferrals has moderated and as of March 2021, the overall extension volumes are less than 30 days past dueconsistent with volumes experienced before the COVID-19 pandemic, and 96%the Company has generally returned to its historic servicing practices with the exception of these accounts have made at least one payment since their first COVID-19 extension.an increased limit on the total months of extensions allowed.
The following is a summary of all deferrals (amortized cost) on the Company’s retail installment contracts held for investment as of the dates indicated:
September 30, 2020December 31, 2019 (a) March 31, 2021December 31, 2020
(Dollar amounts in thousands) (Dollar amounts in thousands)
Never deferredNever deferred$20,762,398 61.8 %$23,830,368 77.3 %Never deferred$20,997,437 65.5 %$20,824,336 63.0 %
Deferred onceDeferred once5,984,442 17.8 %3,499,477 11.4 %Deferred once4,504,374 14.0 %5,245,471 15.8 %
Deferred twiceDeferred twice3,323,367 9.9 %1,463,503 4.8 %Deferred twice2,698,556 8.4 %3,083,542 9.3 %
Deferred 3 - 4 timesDeferred 3 - 4 times2,647,398 7.9 %1,867,546 6.1 %Deferred 3 - 4 times2,693,759 8.4 %2,842,870 8.6 %
Deferred greater than 4 timesDeferred greater than 4 times866,160 2.6 %115,144 0.4 %Deferred greater than 4 times1,177,502 3.7 %1,104,369 3.3 %
Total (b)(a)Total (b)(a)$33,583,765 $30,776,038 Total (b)(a)$32,071,628 $33,100,588 
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(a) The information as of December 31, 2019 is based on UPB. Difference between amortized cost and UPB was not material.
(b) The amount of accrued interest excluded from the disclosed amortized cost as of September 30,March 31, 2021 and December 31, 2020 is $428$346 million.

The historic volume of deferrals granted in response to COVID-19 impacts have caused the percentage of retail installment contracts that have never been deferred to decrease significantly year over year, and the percentage of retail installment contracts deferred more than four times to increase significantly.$416 million, respectively.

At the time a deferral is granted, all delinquent amounts may be deferred or paid. This may result in the classification of the loan as current and therefore not considered a delinquent account. However, there are other instances when a deferral is granted but the loan is not brought completely current, such as when the account days past due is greater than the deferment period granted. Such accounts are aged based on the timely payment of future installments in the same manner as any other account. Historically, the majority of deferrals are approved for borrowers who are either 31-60 or 61-90 days delinquent and these borrowers are typically reported as current after deferral. If a customer receives two or more deferrals over the life of the loan, the loan would generally advance to a TDR designation.

However, inIn March 2020, the federal bank regulatory agencies issued an “Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus.” This guidance encouragesencouraged financial institutions to work prudently with borrowers that may be unable to meet their contractual obligations because of the effects of COVID-19 and concludes that short-term modifications (e.g. six months) made on a good faith basis to borrowers who were impacted by COVID-19 and who were less than 30 days past due as of the implementation date of a relief program are not TDRs. The Company applied this guidance to deferrals executed in response to COVID-19 and did not designate borrowers who were less than 30 days past due at the time of the COVID-19 extension program as TDR’s,TDRs, even if they would have otherwise qualified. Upon exceeding six months of COVID-19 extensions, borrowers are designated as a TDR. ThisThe Company ceased to apply this guidance (or exception) prevented approximately $3.4 billion in retail installment contract balances from being TDR designatedeffective January 1, 2021 and reverted back to our pre-COVID-19 method, as described above, of the end of the quarter. Approximately 31% of all accounts that have receiveddetermining whether or not a COVID-19 deferral and are activemodification qualifies as of September 30, 2020 are classified as TDR's.a TDR.
The Company evaluates the results of deferral strategies based upon the amount of cash installments that are collected on accounts after they have been deferred versus the extent to which the collateral underlying the deferred accounts has depreciated over the same period of time. Based on this evaluation, the Company believes that payment deferrals granted
67




according to its policies and guidelines are an effective portfolio management technique and result in higher ultimate cash collections from the portfolio.

Changes in deferral levels do not have a direct impact on the ultimate amount of consumer finance receivables charged off. However, the timing of a charge-off may be affected if the previously deferred account ultimately results in a charge-off. To the extent that deferrals impact the ultimate timing of when an account is charged off, historical charge-off ratios, expected life of the loan and cash flow forecasts for loans classified as TDRs used in the determination of the adequacy of the Company’s ACL are also impacted.

The Company also may agree, or be required by operation of law or by a bankruptcy court, to grant a modification involving one or a combination of the following: a reduction in interest rate, a reduction in loan principal balance, a temporary reduction of monthly payment, or an extension of the maturity date. The servicer of the Company’s revolving personal loans also may grant modifications in the form of principal or interest rate reductions or payment plans. Similar to deferrals, the Company believes modifications are an effective portfolio management technique. Not all modifications are classified as TDRs as the loan may not meet the scope of the applicable guidance or the modification may have been granted for a reason other than the borrower’s financial difficulties.
A loan that has been classified as a TDR remains so until the loan is liquidated through payoff or charge-off. TDRs are generally placed on nonaccrual status when the account becomes past due more than 60 days. For loans on nonaccrual status, interest income is recognized on a cash basis and the accrual of interest is resumed and reinstated if a delinquent account subsequently becomes 60 days or less past due.
The following is a summary of the amortized cost (including accrued interest) balance as of September 30, 2020March 31, 2021 and December 31, 20192020 of loans that have received these modifications and concessions;
 September 30, 2020December 31, 2019 (a)
 Retail Installment Contracts
 (Dollar amounts in thousands)
Temporary reduction of monthly payment (b)$713,168 $1,168,358 
Bankruptcy-related accounts26,840 41,756 
Extension of maturity date32,585 35,238 
Interest rate reduction74,098 61,870 
Max buy rate and fair lending (c)7,190,421 6,069,509 
Other (d)347,030 240,553 
Total modified loans$8,384,142 $7,617,284 
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 March 31, 2021December 31, 2020
 Retail Installment Contracts
 (Dollar amounts in thousands)
Temporary reduction of monthly payment (a)$443,709 $579,187 
Bankruptcy-related accounts19,543 23,865 
Extension of maturity date84,515 69,613 
Interest rate reduction77,773 76,786 
Max buy rate and fair lending (b)7,718,368 7,459,761 
Other (c)436,745 391,424 
Total modified loans$8,780,653 $8,600,636 
(a) The table includes balances based on UPB. Difference between amortized cost and UPB was not material.
(b) Reduces a customer’s payment for a temporary time period (no more than six months)
(c)(b) Max buy rate modifications comprise of loans modified by the Company to adjust the interest rate quoted in a dealer-arranged financing. The Company reassesses the contracted APR when changes in the deal structure are made (e.g., higher down payment and lower vehicle price). If any of the changes result in a lower APR, the contracted rate is reduced. Substantially all deal structure changes occur within seven days of the date the contract is signed. These deal structure changes are made primarily to give the consumer the benefit of a lower rate due to an improved contracted deal structure compared to the deal structure that was approved during the underwriting process. Fair Lending modifications comprises of loans modified by the Company related to possible “disparate impact” credit discrimination in indirect vehicle finance. These modifications are not considered a TDR event because they do not relate to a concession provided to a customer experiencing financial difficulty.
(d)(c) Includes various other types of modifications and concessions, such as hardship modifications that are considered a TDR event.

Refer to Note 3 - "Credit Loss Allowance and Credit Quality" to the accompanying condensed consolidated financial statements for the details on the Company’s amortized cost (including accrued interest) in TDRs and a summary of delinquent TDRs, as of September 30, 2020March 31, 2021 and December 31, 2019.2020.

The following table shows the components of the changes in the amortized cost (including accrued interest) in retail installment contract TDRs (excluding collateral-dependent bankruptcy TDRs) for the three and nine months ended September 30, 2020March 31, 2021 and 2019:2020:
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Three Months EndedNine Months EndedThree Months Ended
September 30, 2020September 30, 2019September 30, 2020September 30, 2019March 31, 2021March 31, 2020
Balance — beginning of periodBalance — beginning of period$3,981,618 $4,492,654 $3,828,892 $5,365,477 Balance — beginning of period$4,011,780 $3,828,892 
New TDRsNew TDRs336,249 375,015 1,418,493 999,886 New TDRs1,022,154 185,767 
Charge-offsCharge-offs(200,352)(378,676)(617,536)(1,212,192)Charge-offs(202,461)(289,567)
Paydowns (a)Paydowns (a)(278,242)(311,006)(817,069)(961,814)Paydowns (a)(351,405)(288,339)
OthersOthers4,197 13,553 30,690 183 Others(49,556)— 
Balance — end of period(b)Balance — end of period(b)$3,843,470 $4,191,540 $3,843,470 $4,191,540 Balance — end of period(b)$4,430,512 $3,436,753 
(a) Includes net discount accreted in interest income for the period.
(b) excluding collateral-dependent bankruptcy TDRs

Liquidity Management, Funding and Capital Resources
Source of Funding
The Company requires a significant amount of liquidityliquidity to originate and acquire loans and leases and to service debt. The Company funds its operations through its lending relationships withwith 13 third-party banks, Santander and SHUSA, and through securitizations in the ABS market and flow agreements. The Company seeks to issue debt that appropriately matches the cash flows of the assets that it originates. The Company has more than $5.0$6.2 billion ofof stockholders’ equity that supports its access to the securitization markets, credit facilities, and flow agreements.
During the quarterthree months ended September 30, 2020,March 31, 2021, the Company completed on-balance sheet funding transactions totaling approximately $4.4$3.5 billion, including:
private amortizing lease facilities for approximately $1.2 billion; and
securitizationssecuritization on the Company’s SDART platform for approximately $3.3$1.9 billion;
lease securitization on our SRT platform for approximately $1.6 billion;

The Company also completed approximately $0.6approximately $2.4 billion in asset sales to third parties.

Refer to Note 7 - "Debt" to the accompanying condensed consolidated financial statements for the details on the Company’s total debt.
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Credit Facilities
Third-party Revolving Credit Facilities
Warehouse Lines
The Company has one credit facility with eight banks providing an aggregate commitment of $3.5 billion for the exclusive use of providing short-term liquidity needs to support Chrysler Finance lease financing. As of September 30, 2020 there was an outstanding balance of approximately $1.2 billion on this facility in aggregate. The facility requires reduced Advance Rates in the event of delinquency, credit loss, or residual loss ratios, as well as other metrics exceeding specified thresholds.

The Company has eight credit facilities with eleven banks providing an aggregate commitment of $8.3 billion for the exclusive use of providing short-term liquidity needs to support Core and CCAP Loan financing. As of September 30, 2020March 31, 2021 there was an outstanding balance of approximately $1.3$2.3 billion on these facilities in aggregate. These facilities reduced Advance Rates in the event of delinquency, credit loss, as well as various other metrics exceeding specific thresholds.

Repurchase Agreements
The Company obtains financing through investment management or repurchase agreements whereby the Company pledges retained subordinate bonds on its own securitizations as collateral for repurchase agreements with various borrowers and at renewable terms ranging up to one year. As of September 30, 2020March 31, 2021 there was anis no outstanding balance of $312 million under theseany repurchase agreements.

Lines of Credit with Santander and Related Subsidiaries
Santander and certain of its subsidiaries, such as SHUSA, historically have provided, and continue to provide, the Company with significant funding support in the form of committed credit facilities. The Company’s debt with these affiliated entities consisted of the following:
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As of September 30, 2020 (amounts in thousands)As of March 31, 2021 (amounts in thousands)
CounterpartyUtilized BalanceCommitted AmountAverage Outstanding BalanceMaximum Outstanding BalanceCounterpartyUtilized BalanceCommitted AmountAverage Outstanding BalanceMaximum Outstanding Balance
Promissory NotePromissory NoteSHUSA$250,000 $250,000 $250,000 $250,000 Promissory NoteSHUSA$250,000 $250,000 $250,000 $250,000 
Promissory NotePromissory NoteSHUSA250,000 250,000 250,000 250,000 Promissory NoteSHUSA250,000 250,000 250,000 250,000 
Promissory NotePromissory NoteSHUSA250,000 250,000 250,000 250,000 Promissory NoteSHUSA250,000 250,000 250,000 250,000 
Promissory NotePromissory NoteSHUSA250,000 250,000 250,000 250,000 Promissory NoteSHUSA250,000 250,000 250,000 250,000 
Promissory NotePromissory NoteSHUSA250,000 250,000 250,000 250,000 Promissory NoteSHUSA250,000 250,000 250,000 250,000 
Promissory NotePromissory NoteSHUSA300,000 300,000 300,000 300,000 Promissory NoteSHUSA350,000 350,000 350,000 350,000 
Promissory NotePromissory NoteSHUSA350,000 350,000 350,000 350,000 Promissory NoteSHUSA400,000 400,000 400,000 400,000 
Promissory NotePromissory NoteSHUSA400,000 400,000 400,000 400,000 Promissory NoteSHUSA450,000 450,000 450,000 450,000 
Promissory NotePromissory NoteSHUSA400,000 400,000 400,000 400,000 Promissory NoteSHUSA500,000 500,000 500,000 500,000 
Promissory NotePromissory NoteSHUSA450,000 450,000 450,000 450,000 Promissory NoteSHUSA500,000 500,000 500,000 500,000 
Promissory NotePromissory NoteSHUSA500,000 500,000 500,000 500,000 Promissory NoteSHUSA650,000 650,000 650,000 650,000 
Promissory NotePromissory NoteSHUSA500,000 500,000 500,000 500,000 Promissory NoteSHUSA650,000 650,000 650,000 650,000 
Promissory NotePromissory NoteSHUSA650,000 650,000 650,000 650,000 Promissory NoteSHUSA750,000 750,000 750,000 750,000 
Promissory NotePromissory NoteSHUSA650,000 650,000 650,000 650,000 Promissory NoteSHUSA1,000,000 1,000,000 1,000,000 1,000,000 
Promissory NotePromissory NoteSHUSA750,000 750,000 750,000 750,000 Promissory NoteSantander2,000,000 2,000,000 2,000,000 2,000,000 
Promissory NotePromissory NoteSHUSA1,000,000 1,000,000 1,000,000 1,000,000 Promissory NoteSantander2,000,000 2,000,000 2,000,000 2,000,000 
Promissory NoteSantander2,000,000 2,000,000 2,000,000 2,000,000 
Promissory NoteSantander2,000,000 2,000,000 2,000,000 2,000,000 
Line of CreditLine of CreditSHUSA— 500,000 170,724 485,000 Line of CreditSHUSA— 500,000 96,444 450,000 
Line of CreditLine of CreditSHUSA— 2,500,000 — — Line of CreditSHUSA— 2,500,000 — — 
$11,200,000 $14,200,000 $10,500,000 $13,500,000 

SHUSA provides the Company wCompaith $3.0ny with $0.5 billion of committed revolving credit and $2.5 billion of contingent liquidity that can be drawn on an unsecured basis. SHUSA also provides the Company with $7.2$6.5 billion of term promissory notes with maturities ranging from October 2020May 2021 to JuneMay 2025. Santander provides the Company with $4 billion of unsecured promissory notes with maturities ranging from June 2022 and September 2022.
Secured Structured Financings
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The Company’s secured structured financings primarily consist of public, SEC-registered securitizations. The Company also executes private securitizations under Rule 144A of the Securities Act and privately issues amortizing notes. The Company has on-balance sheet securitizations outstanding in the market with a cumulative ABS balance of approximately $27$26 billion. 
Deficiency and Debt Forward Flow AgreementsAgreement

In addition to the Company’s credit facilities and secured structured financings, the Company has a flow agreement in place with a third party for charged off assets. Loans and leases sold under these flow agreements are not on the Company’s balance sheet but provide a stable stream of servicing fee income and may also provide a gain or loss on sale. The Company continues to actively seek additional flow agreements.

Off-Balance Sheet Financing

Beginning in 2017, the Company had the option to sell a contractually determined amount of eligible prime loans to Santander, through securitization platforms. As all of the notes and residual interests in the securitizations were issued to Santander, the Company recorded these transactions as true sales of the retail installment contracts securitized, and removed the sold assets from the Company’s consolidated balance sheets. Beginning in 2018, this program has been replaced with a new program with SBNA, whereby the Company has agreed to provide SBNA with origination support services in connection with the processing, underwriting and purchasing of retail loans, primarily from FCAStellantis N.V. dealers, all of which are serviced by the Company.

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The Company also continues to periodically execute securitizations under Rule 144A of the Securities Act. After retaining the required credit risk retention via a 5% vertical interest, the Company transfers all remaining notes and residual interests in these securitizations to third parties. The Company subsequently records these transactions as true sales of the retail installment contracts securitized, and removes the sold assets from the Company's condensed consolidated balance sheet.
Cash Flow Comparison
The Company has historically produced positive net cash from operating activities. The Company’s investing activities primarily consist of originations, acquisitions, and collections from retail installment contracts. SC’s financing activities primarily consist of borrowing, repayments of debt, share repurchases, and payment of dividends.
 Nine Months Ended September 30,
 20202019
 (Dollar amounts in thousands)
Net cash provided by operating activities$3,251,942 $4,215,456 
Net cash used in investing activities(4,205,861)(6,447,167)
Net cash provided by financing activities1,165,602 2,265,342 
 Three Months Ended March 31,
 20212020
 (Dollar amounts in thousands)
Net cash provided by operating activities$2,061,117 $1,395,116 
Net cash provided by (used in) investing activities1,398,432 (1,542,427)
Net cash provided by (used in) financing activities(2,750,162)474,816 
Net Cash Provided by Operating Activities
Net cash provided by operating activities decreasedincreased by $1.0$0.7 billion from the ninethree months ended September 30, 2019March 31, 2020 to the ninethree months ended September 30, 2020,March 31, 2021, primarily due to $1.6 billionthe sale of the personal loan portfolio and an increase toin proceeds
on receivables held for sale.
Net Cash Provided by Investing Activities
Net cash provided by investing activities increased by $2.9 billion from the three months ended March 31, 2020 to the three months ended March 31, 2021, primarily due to $2.4 billion decrease in originations of finance receivables held for investment (net),$619.7 million decrease in originations and purchases of portfolios, and $556.4 million decrease in proceeds from sale offset by $0.6 billion increase to credit loss expense.of leased vehicles.
Net Cash Used in InvestingFinancing Activities
Net cash used in investingfinancing activities decreased by $2.2$3.2 billion from the ninethree months ended September 30, 2019March 31, 2020 to the ninethree months ended September 30, 2020,March 31, 2021, primarily due to decrease in payments for notes payable of $1.9$3.6 billion; offset by 0.5 billion in leased vehicles purchased.
Net Cash Provided by Financing Activities
Net cash provided by financing activities decreased by $1.1 billion from the nine months ended September 30, 2019 to the nine months ended September 30, 2020,increase of shares repurchased primarily relateddue to tender offer program, which expired on February 27, 2020,2020.

Contingencies and increase in payments for notes payable of $0.6 billion.Off-Balance Sheet Arrangements
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Contingencies and Off-Balance Sheet Arrangements
For information regarding the Company’s contingencies and off-balance sheet arrangements, refer to Note 6 - "Variable Interest Entities" and Note 14 - "Commitments and Contingencies" in the accompanying condensed consolidated financial statements.

Contractual Obligations
The Company leases its headquarters in Dallas, Texas, its servicing centers in Texas, Colorado, Arizona, and Puerto Rico, and an operations facilities in California, Texas and Colorado under non-cancelable operating leases that expire at various dates througthrouhgh 2027. The Company also has various debt obligations entered into in the normal course of business as a source of funds.
The following table summarizes the Company’s contractual obligations as of September 30, 2020:March 31, 2021:
Less than 1 year1-3
years
3-5
years
More than
5 years
TotalLess than 1 year1-3
years
3-5
years
More than
5 years
Total
(In thousands)(In thousands)
Operating lease obligationsOperating lease obligations$4,175 $25,982 $25,463 $19,691 $75,311 Operating lease obligations$12,547 $28,976 $25,466 $6,926 $73,915 
Notes payable - credit facilities and related partyNotes payable - credit facilities and related party2,412,341 9,841,343 1,750,000 — 14,003,684 Notes payable - credit facilities and related party2,872,345 8,476,200 1,500,000 — 12,848,545 
Notes payable - secured structured financings (a)Notes payable - secured structured financings (a)77,643 9,245,194 11,595,201 6,522,034 27,440,072 Notes payable - secured structured financings (a)307,580 9,300,314 11,484,335 4,676,250 25,768,479 
Contractual interest on debtContractual interest on debt895,011 934,689 243,116 64,335 2,137,151 Contractual interest on debt756,255 735,698 182,934 58,002 1,732,889 
TotalTotal$3,389,170 $20,047,208 $13,613,780 $6,606,060 $43,656,218 Total$3,948,727 $18,541,188 $13,192,735 $4,741,178 $40,423,828 
(a)Adjusted for unamortized costs of $76 million.
Risk Management Framework

The Company’s risk management framework is overseen by its Board, the RC, its management committees, its executive management team, an independent risk management function, an internal audit function and all of its associates. The RC, along with the Company’s full Board, is responsible for establishing the governance over the risk management process, providing oversight in managing the aggregate risk position and reporting on the comprehensive portfolio of risk categories and the potential impact these risks can have on the Company’s risk profile. The Company’s primary risks include, but are not limited to, credit risk, market risk, liquidity risk, operational risk and model risk. For more information regarding the Company’s risk management framework, please refer to the Risk Management Framework section of the Company’s 20192020 Annual Report on Form 10-K.

Credit Risk

The Company applies a qualitative framework to exercise judgment about matters that are inherently uncertain and that are not considered by the quantitative framework. These adjustments are documented and reviewed through the Company’s risk management processes. Furthermore, management reviews, updates, and validates its process and loss assumptions on a periodic basis. This process involves an analysis of data integrity, review of loss and credit trends, a retrospective evaluation of actual loss information to loss forecasts, and other analyses.

ACL levels are collectively reviewed for adequacy and approved quarterly. Required actions resulting from the Company's analysis, if necessary, are governed by its Allowance for Credit Losses Committee. The ACL levels are approved by the Board level committees quarterly.

Note 1 to the ConsolidatedPart II, Item 8 – Financial Statements describesand Supplementary Data (Note 1) in the 2020 Annual Report on Form 10-K described the methodology used to determine the ACL and reserve for unfunded lending commitments in the Consolidated Balance Sheets.

Market Risk

Interest Rate Risk

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The Company measures and monitors interest rate risk on at least a monthly basis. The Company borrows money from a variety of market participants to provide loans and leases to the Company’s customers. The Company’s gross interest rate spread, which is the difference between the income earned through the interest and finance charges on the Company’s finance
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receivables and lease contracts and the interest paid on the Company’s funding, will be negatively affected if the expense incurred on the Company’s borrowings increases at a faster pace than the income generated by the Company’s assets.

The Company has policies in place designed to measure, monitor and manage the potential volatility in earnings stemming from changes in interest rates. The Company generates finance receivables which are predominantly fixed rate and borrow with a mix of fixed and variable rate funding. To the extent that the Company’s asset and liability re-pricing characteristics are not effectively matched, the Company may utilize interest rate derivatives, such as interest rate swap agreements, to mitigate against interest rate risk. As of September 30, 2020,March 31, 2021, the notional value of the Company’s interest rate swap agreements was $3.0 billion.$2.4 billion. The Company also enters into Interest Rate Cap agreements as required under certain lending agreements. In order to mitigate any interest rate risk assumed in the Cap agreement required under the lending agreement, the Company may enter into a second interest rate cap (Back-to-Back). As of September 30, 2020March 31, 2021 the notional value of the Company’s interest rate cap agreements was $22.2$18.7 billion, under which, all notional was executed Back-to-Back.

The Company monitors its interest rate exposure by conducting interest rate sensitivity analysis. For purposes of reflecting a possible impact to earnings, the twelve-month net interest income impact of an instantaneous 100 basis point parallel shift in prevailing interest rates is measured. As of September 30, 2020,March 31, 2021, the twelve-month impact of a 100 basis point parallel increase in the interest rate curve would decrease the Company’s net interest income by $28$2 million. In addition to the sensitivity analysis on net interest income, the Company also measures Market Value of Equity (MVE) to view the interest rate risk position. MVE measures the change in value of Balance Sheet instruments in response to an instantaneous 100 basis point parallel increase, including and beyond the net interest income twelve-month horizon. As of September 30, 2020,March 31, 2021, the impact of a 100 basis point parallel increase in the interest rate curve would decrease the Company’s MVE by $54$64 million.

Collateral Risk

The Company’s lease portfolio presents an inherent risk that residual values recognized upon lease termination will be lower than those used to price the contracts at inception. Although the Company has elected not to purchase residual value insurance at the present time, the Company’s residual risk is somewhat mitigated by the residual risk-sharing agreement with FCA.Stellantis N.V.. Under the agreement, the Company is responsible for incurring the first portion of any residual value gains or losses up to the first 8%. The Company and FCAStellantis N.V. then equally share the next 4% of any residual value gains or losses (i.e., those gains or losses that exceed 8% but are less than 12%). Finally, FCAStellantis N.V. is responsible for residual value gains or losses over 12%, capped at a certain limit, after which the Company incurs any remaining gains or losses. From the inception of the agreement with FCAStellantis N.V. through the thirdfirst quarter of 2020,2021, approximately 89%90% of full-term leases have not exceeded the first and second portions of any residual losses under the agreement. The Company also utilizes industry data, including the ALG benchmark for residual values, and employs a team of individuals experienced in forecasting residual values.

Similarly, lower used vehicle prices also reduce the amount that can be recovered when remarketing repossessed vehicles that serve as collateral underlying loans. The Company manages this risk through loan-to-value limits on originations, monitoring of new and used vehicle values using standard industry guides, and active, targeted management of the repossession process.

Liquidity Risk

The Company views liquidity as integral to other key elements such as capital adequacy, asset quality and profitability. The Company’s primary liquidity risk relates to the ability to finance new originations through the Bank and ABS securitization markets. The Company cannot predict how the COVID-19 outbreak and the legal and regulatory responses to the COVID-19 outbreak and related economic disruptions will affect businesses, including liquidity or the ability to access the capital markets. If access to funding is reduced or if the costs to obtain such funding significantly increases, there may be a material impact to business and financial condition. The Company has a robust liquidity policy that is intended to manage this risk. The liquidity risk policy establishes the following guidelines:

that the Company maintain at least eight external credit providers (as of September 30, 2020,March 31, 2021, it had thirteen)thirteen);
that the Company relies on Santander and affiliates for no more than 30% of its funding (as of September 30, 2020,March 31, 2021, Santander and affiliates provided 27% of its funding);
that no single lender’s commitment should comprise more than 33% of the overall committed external lines (as of September 30, 2020,March 31, 2021, the highest single lender’s commitment was 18%15% (not including repo)); and
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that no more than 35% and 65% of the Company’s warehouse facilities mature in the next six months and twelve months respectively (as of September 30, 2020, twoMarch 31, 2021, one of the Company’s warehouse facilities are scheduled to mature in the next six or twelve months).

The Company’s liquidity risk policy also requires that the Company’s Asset Liability Committee monitor many indicators, both market-wide and company-specific, to determine if action may be necessary to maintain the Company’s liquidity position. The Company’s liquidity management tools include daily, monthly and twelve-month rolling cash requirements forecasts, long term strategic planning forecasts, monthly funding usage and availability reports, daily sources and uses reporting, structural
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liquidity risk exercises, key risk indicators, and the establishment of liquidity contingency plans. The Company also performs monthly stress tests in which it forecasts the impact of various negative scenarios (alone and in combination), including reduced credit availability, higher funding costs, lower Advance Rates, lending covenant breaches, lower dealer discount rates, and higher credit losses.

The Company generally seeks funding from the most efficient and cost-effective source of liquidity from the ABS markets, third-party facilities, and Santander and SHUSA. Additionally, the Company can reduce originations to significantly lower levels, if necessary, during times of limited liquidity.

The Company had established a qualified like-kind exchange program to defer tax liability on gains on sale of vehicle assets at lease termination. If the Company does not meet the safe harbor requirements of IRS Revenue Procedure 2003-39, the Company may be subject to large, unexpected tax liabilities, thereby generating immediate liquidity needs. The Company believes that its compliance monitoring policies and procedures are adequate to enable the Company to remain in compliance with the program requirements. The Tax Cuts and Jobs Act permanently eliminated the ability to exchange personal property after January 1, 2018, which resulted in the like-kind exchange program being discontinued in 2018.

Operational Risk

The Company is exposed to operational risk loss arising from failures in the execution of our business activities. These relate to failures arising from inadequate or failed processes, failures in its people or systems, or from external events. The Company’s operational risk management program includes Third Party Risk Management, Business Continuity Management, Information Risk Management, Fraud Risk Management, and Operational Risk Management, with key program elements covering Loss Event, Issue Management, Risk Reporting and Monitoring, and Risk Control Self-Assessment (RCSA).
To mitigate operational risk, the Company maintains an extensive compliance, internal control, and monitoring framework, which includes the gathering of corporate control performance threshold indicators, Sarbanes-Oxley testing, monthly quality control tests, ongoing compliance monitoring with applicable regulations, internal control documentation and review of processes, and internal audits. The Company also utilizes internal and external legal counsel for expertise when needed. Upon hire and annually, all associates receive comprehensive mandatory regulatory compliance training. In addition, the Board receives annual regulatory and compliance training. The Company uses industry-leading call mining that assistassists the Company in analyzing potential breaches of regulatory requirements and customer service.
Model Risk

The Company mitigates model risk through a robust model validation process, which includes committee governance and a series of tests and controls. The Company utilizes SHUSA’s Model Risk Management group for all model validation to verify models are performing as expected and in line with their design objectives and business uses.
Critical Accounting Estimates
Accounting policies are integral to understanding the Company’s Management’s Discussion and Analysis of Financial Condition and Results of Operations. The preparation of financial statements in accordance with U.S. Generally Accepted Accounting Principles (U.S. GAAP) requires management to make estimates and judgments that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. On an ongoing basis, the Company reviews its accounting policies, assumptions, estimates and judgments to ensure that its financial statements are presented fairly and in accordance with U.S. GAAP.There have been no material changes (except as disclosed below) in the Company’s critical accounting estimates from those disclosed in Item 7 of the 2019 Annual Report on Form 10-K. The change is as a result of the Company's adoption of CECL standard, on January 1, 2020. Refer to Note 1 "Description of Business, Basis of Presentation, and
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Accounting Policies", and Note 3 " Credit Loss Allowance and Credit Quality" in the accompanying condensed consolidated financial statements and Part II, Item 2 - "Management's Discussion and Analysis of Financial Conditions and Results of Operations - Credit Quality" for a detailed discussion around accounting policy, estimation process and assumptions used in ACL.

Recent Accounting Pronouncements

Information concerning the Company’s implementation and impact of new accounting standards issued by the Financial
Accounting Standards Board (FASB) is discussed in Note 1 "Description of Business, Basis of Presentation, and Accounting Policies - Recently Issued Accounting Pronouncements, in the accompanying condensed consolidated financial statements.


ITEM 3.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
Incorporated by reference from Part I, Item 2 - “Management’s– “Management’s Discussion and Analysis of Financial Conditions and Results of Operations —Risk Management Framework” above.


ITEM 4.    CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our CEO and CFO, has evaluated the effectiveness of our disclosure controls and procedures as defined in Rules 13a- 15(e) and 15d- 15(e) under the Exchange Act as of September 30, 2020March 31, 2021 (the “Evaluation Date”). Based on that evaluation, our CEO and CFO have concluded that as of the Evaluation Date, our disclosure controls and procedures: (a) are effective to ensure that information required to be disclosed by the Company in the reports filed or submitted under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms; and (b) include controls and procedures designed to ensure that information required to be disclosed by
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the Company in such reports is accumulated and communicated to the Company’s management, including the CEO and the CFO, as appropriate, to allow timely decisions regarding required disclosure.

Changes in Internal Control over Financial Reporting

There were no changes in the Company’s internal control over financial reporting identified in connection with the evaluation required by Rules 13a-15(d) and 15d-15(d) of the Exchange Act that occurred during the quarter ended September 30, 2020March 31, 2021 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Although a substantial portion of the Company’s workforce continues to work remotely due to the COVID-19 pandemic, this has not materially affected our internal controls over financial reporting. We continue to monitor and assess the COVID-19 pandemic to minimize potential impacts, if any, it may have on the design and operating effectiveness of our internal controls.
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PART II: OTHER INFORMATION

Item 1.Legal Proceedings

Reference should be made to Note 14 – “Commitments and Contingencies” to the accompanying condensed consolidated financial statements, which is incorporated herein by reference, for information regarding legal proceedings in which the Company is involved, which supplements the discussion of legal proceedings set forth in Note 1115“Related-Party Transactions” to the accompanying condensed consolidated financial statements ofincluded in the 20192020 Annual Report on Form 10-K.


Item 1A.Risk Factors

The Company is subject to a number of risks potentially impacting its business, financial condition, results of operations and cash flow including thoseflow. There have been no material changes from the risk factors set forth under Part I, Item 1A Risk Factors, in the Company's2020 Annual Report on Form 10-K for the year ended December 31, 2019. In addition to the risk factors disclosed in that Form 10-K, the Company is subject to (1) risks related to the new credit reserving framework set forth below, and (2) risks related to the COVID-19 outbreak, as noted in the our Form 8-K filed with the SEC on April 10, 2020, which is incorporated herein by reference..



Item 2.Unregistered Sales of Equity Securities and Use of Proceeds
There were no unregistered sales of the Company’s common stock during the period covered by this Quarterly Report on Form 10-Q.

On January 30, 2020, the Company commenced a modified Dutch Auction tender offer to purchase shares of its common stock, at a range of between $23 and $26 per share, or such lesser number of shares of its common stock as were properly tendered and not properly withdrawn by the seller, in cash. The tender offer expired on February 27, 2020. On March 3, 2020, the Company announced the final results of its “modified Dutch Auction” tender offer. The Company accepted for purchase 17,514,707 shares of its common stock, $0.01 par value per share, at a price of $26 per share, for an aggregate cost of approximately $455 million, excluding fees and expenses related to the tender offer.

In June 2019, the Company announced that the Board had authorized purchases by the Company of up to $1.1 billion, excluding commissions, of its outstanding common stock effective from the third quarter of 2019 through the end of the second quarter of 2020. On July 31, 2020, the Company announced that SHUSA’s request for certain exceptions to the Federal Reserve Board’s interim policy (the “Interim Policy”), prohibiting share repurchases and limiting dividends to all CCAR institutions to the average trailing net income, had been approved. Such approval permitted the Board to authorize to continue its share repurchase program through the end of the third quarter of 2020. On August 10, 2020, the Company announced that it had substantially exhausted the amount of shares the Company was permitted to repurchase under the previously disclosed exception to the Interim Policy and that the Company expected to repurchase an immaterial number of shares remaining under the exception approval. On September 30, 2020, the Federal Reserve Board extended the Interim Policy through the fourth quarter of 2020. As a result, SC does not currently expect to declare or pay a dividend in the fourth quarter of 2020.
The following table presents information regarding repurchases of the Company’s common stock as part of publicly announced plans or programs during the quarter ended September 30, 2020:March 31, 2021: 
PeriodTotal Number of Shares PurchasedAverage Price paid per ShareTotal Number of Shares
Purchased as Part of Publicly
Announced Plans or Programs
Dollar Value of Shares That May Yet Be Purchased Under the Plans or Programs
July 1 - July 31558,400 $18.60 558,400 305,468 
August 1 - August 319,640,400 22.10 9,640,400 92,415 
September 1 - September 30— — — 92,415 
Total10,198,800 $21.91 10,198,800 
PeriodTotal Number of Shares PurchasedAverage Price paid per ShareTotal Number of Shares
Purchased as Part of Publicly
Announced Plans or Programs
Dollar Value of Shares That May Yet Be Purchased Under the Plans or Programs
$547,825 
January 1 - January 31— $— — 547,825 
February 1 - February 28— — — 547,825 
March 1 - March 31357,747 $26.46 357,747 538,359 
Total357,747 $26.46 357,747 

Refer to Note 8 of the accompanying condensed consolidated financial statements for additional details on share repurchases.


Item 3.Defaults upon Senior Securities
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None.


Item 4.Mine Safety Disclosures
Not applicable.


Item 5.Other Information

Disclosure Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act
(Amounts presented as actuals)

Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act of 2012, which added Section 13(r) to the Securities Exchange Act of 1934, as amended (the “Exchange Act”), an issuer is required to disclose in its annual or quarterly
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reports, as applicable, whether it or any of its affiliates knowingly engaged in certain activities, transactions or dealings relating to Iran or with individuals or entities designated pursuant to certain Executive Orders. Disclosure is generally required even where the activities, transactions or dealings were conducted in compliance with applicable law.

The following activities are disclosed in response to Section 13(r) with respect to the Group and its affiliates. During the period covered by this report:

Santander UK holds threefive blocked accounts for twothree customers, with the first customer holding one GBP savings account and one GBP current account, and the second customer holding one GBP savings account. Bothaccount and the third customer holding two GBP current accounts. All three customers, who are resident in the UK, are currently designated by the US under the Specially Designated Global Terrorist (SDGT) sanctions programme with accounts blocked since designation. The accounts are dormant.programme. Revenues and profits generated by Santander UK on these accounts in the first three quartersquarter of 20202021 were negligible relative to the overall profits of Banco Santander S.A.

Santander UK holds two frozen current accounts for two UK nationals who are designated by the US under the SDGT sanctions programme. The accounts held by one customer were fully inaccessible at the time of the US designation and were blocked at the time of the account going into a debit balance. The accounts held by the second customer were blocked immediately following the US designation and have remained frozen throughout the first three quartersquarter of 2020.2021. These accounts are frozen in order to comply with Articles 2, 3 and 7 of Council Regulation (EC) No 881/2002 imposing certain specific restrictive measures directed against certain persons and entities associated with the Al-Qaeda network, by virtue of Commission Implementing Regulation (EU) 2015/1815. The accounts are in arrears (£1,844.73 in debit combined) and are currently being managed by Santander UK Collections & Recoveries department. No revenues or profits were generated by Santander UK on these accounts in the first three quartersquarter of 2020.2021.

Santander Consumer Finance, S.A. holds through its Belgian branch seven blocked correspondent accounts for Bank Melli. Three USD accounts and four EUR accounts. The accounts have been blocked since 2008. Bank Melli is currently designated by the US under the Specially Designated Global Terrorist (SDGT) sanctions programme. No revenues or profits were generated by Santander Consumer Bank, S.A. on these accounts in the first quarter of 2021

The Group also has certain legacy performance guarantees for the benefit of Bank Sepah and Bank Mellat (stand-by letters of credit to guarantee the obligations – either under tender documents or under contracting agreements – of contractors who participated in public bids in Iran) that were in place prior to April 27, 2007.

In the aggregate, all of the transactions described above resulted in gross revenues and net profits in the first three quartersquarter of 20202021 which were negligible relative to the overall revenues and profits of Banco Santander, S.A. The Group has undertaken significant steps to withdraw from the Iranian market such as closing its representative office in Iran and ceasing all banking activities therein, including correspondent relationships, deposit taking from Iranian entities and issuing export letters of credit, except for the legacy transactions described above. The Group is not contractually permitted to cancel these arrangements without either (i) paying the guaranteed amount (in the case of the performance guarantees), or (ii) forfeiting the outstanding amounts due to it (in the case of the export credits). As such, the Group intends to continue to provide the guarantees and hold these assets in accordance with company policy and applicable laws.

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Item 6. Exhibits

Item 6.Exhibits
The following exhibits are included herein:


Exhibit
Number
Description
31.1*
31.2*
32.1*
32.2*
101.INS* 
Inline XBRL Instance Document - this instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL Document
101.SCH* 
Inline XBRL Taxonomy Extension Schema
101.CAL* 
Inline XBRL Taxonomy Extension Calculation Linkbase
101.DEF* 
Inline XBRL Taxonomy Extension Definition Linkbase
101.LAB* 
Inline XBRL Taxonomy Extension Label Linkbase
101.PRE* 
Inline XBRL Taxonomy Extension Presentation Linkbase
104*Cover page formatted as Inline XBRL and contained in Exhibit 101



*Filed herewith.

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SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
  
Santander Consumer USA Holdings Inc.
(Registrant)
   
By: /s/ Mahesh Aditya
  Name:  Mahesh Aditya
  Title:  President and Chief Executive Officer
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated:


SignatureTitleDate
/s/Mahesh AdityaPresident and Chief Executive OfficerOctober 30, 2020April 29, 2021
Mahesh Aditya(Principal Executive Officer)
/s/ Fahmi KaramChief Financial OfficerOctober 30, 2020April 29, 2021
Fahmi Karam(Principal Financial and Accounting Officer)




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