UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 10-Q
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 20202021
or
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to

Commission File Number 001-36243
Hilton Worldwide Holdings Inc.
(Exact name of registrant as specified in its charter)

Delaware27-4384691
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
7930 Jones Branch Drive, Suite 1100, McLean, VA22102
(Address of Principal Executive Offices)(Zip Code)

Registrant’s telephone number, including area code: (703) 883-1000
N/A
(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading symbol(s)Name of each exchange on which registered
Common Stock, $0.01 par value per shareHLTNew York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act:
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange
Act. ☐    

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes No

The number of shares outstanding of the registrant's common stock, par value $0.01 per share, as of July 31, 202021, 2021 was 277,309,352.278,686,003.



HILTON WORLDWIDE HOLDINGS INC.
FORM 10-Q TABLE OF CONTENTS

Page No.
PART IFINANCIAL INFORMATION
Item 1.
Item 2.
Item 3.
Item 4.
PART IIOTHER INFORMATION
Item 1.
Item 1A.
Item 2.
Item 3.
Item 4.
Item 5.
Item 6.

1


PART I. FINANCIAL INFORMATION

Item 1.    Financial Statements

HILTON WORLDWIDE HOLDINGS INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in millions, except share data)

June 30,December 31,June 30,December 31,
2020201920212020
(unaudited)(unaudited)
ASSETSASSETSASSETS
Current Assets:Current Assets:Current Assets:
Cash and cash equivalentsCash and cash equivalents$3,503  $538  Cash and cash equivalents$1,044 $3,218 
Restricted cash and cash equivalentsRestricted cash and cash equivalents72  92  Restricted cash and cash equivalents83 45 
Accounts receivable, net of allowance for credit losses of $70 and $44827  1,261  
Accounts receivable, net of allowance for credit losses of $135 and $132Accounts receivable, net of allowance for credit losses of $135 and $132952 771 
Prepaid expensesPrepaid expenses91  130  Prepaid expenses116 70 
OtherOther84  72  Other184 98 
Total current assets (variable interest entities $54 and $100)
4,577  2,093  
Total current assets (variable interest entities $32 and $53)
Total current assets (variable interest entities $32 and $53)
2,379 4,202 
Intangibles and Other Assets:Intangibles and Other Assets:Intangibles and Other Assets:
GoodwillGoodwill5,147  5,159  Goodwill5,090 5,095 
BrandsBrands4,869  4,877  Brands4,899 4,904 
Management and franchise contracts, netManagement and franchise contracts, net688  780  Management and franchise contracts, net724 653 
Other intangible assets, netOther intangible assets, net328  421  Other intangible assets, net224 266 
Operating lease right-of-use assetsOperating lease right-of-use assets740  867  Operating lease right-of-use assets758 772 
Property and equipment, netProperty and equipment, net355  380  Property and equipment, net318 346 
Deferred income tax assetsDeferred income tax assets118  100  Deferred income tax assets257 194 
OtherOther304  280  Other441 323 
Total intangibles and other assets (variable interest entities $194 and $179)
12,549  12,864  
Total intangibles and other assets (variable interest entities $185 and $199)
Total intangibles and other assets (variable interest entities $185 and $199)
12,711 12,553 
TOTAL ASSETSTOTAL ASSETS$17,126  $14,957  TOTAL ASSETS$15,090 $16,755 
LIABILITIES AND EQUITY (DEFICIT)LIABILITIES AND EQUITY (DEFICIT)LIABILITIES AND EQUITY (DEFICIT)
Current Liabilities:Current Liabilities:Current Liabilities:
Accounts payable, accrued expenses and otherAccounts payable, accrued expenses and other$1,372  $1,703  Accounts payable, accrued expenses and other$1,351 $1,302 
Current maturities of long-term debtCurrent maturities of long-term debt45  37  Current maturities of long-term debt50 56 
Current portion of deferred revenuesCurrent portion of deferred revenues242  332  Current portion of deferred revenues387 370 
Current portion of liability for guest loyalty programCurrent portion of liability for guest loyalty program647  799  Current portion of liability for guest loyalty program991 703 
Total current liabilities (variable interest entities $47 and $64)
2,306  2,871  
Total current liabilities (variable interest entities $51 and $57)
Total current liabilities (variable interest entities $51 and $57)
2,779 2,431 
Long-term debtLong-term debt10,437  7,956  Long-term debt8,716 10,431 
Operating lease liabilitiesOperating lease liabilities926  1,037  Operating lease liabilities955 971 
Deferred revenuesDeferred revenues1,445  827  Deferred revenues798 1,004 
Deferred income tax liabilitiesDeferred income tax liabilities669  795  Deferred income tax liabilities685 649 
Liability for guest loyalty programLiability for guest loyalty program1,626  1,060  Liability for guest loyalty program1,593 1,766 
OtherOther1,008  883  Other980 989 
Total liabilities (variable interest entities $239 and $260)
18,417  15,429  
Commitments and contingencies see Note 14
Total liabilities (variable interest entities $222 and $248)
Total liabilities (variable interest entities $222 and $248)
16,506 18,241 
Commitments and contingencies see Note 12
Commitments and contingencies see Note 12
00
Equity (Deficit):Equity (Deficit):Equity (Deficit):
Preferred stock, $0.01 par value; 3,000,000,000 authorized shares, NaN issued or outstanding as of June 30, 2020 and December 31, 2019—  —  
Common stock, $0.01 par value; 10,000,000,000 authorized shares, 330,229,410 issued and 277,309,060 outstanding as of June 30, 2020 and 333,159,770 issued and 278,985,125 outstanding as of December 31, 2019  
Treasury stock, at cost; 52,920,350 shares as of June 30, 2020 and 54,174,645 shares as of December 31, 2019(4,457) (4,169) 
Preferred stock, $0.01 par value; 3,000,000,000 authorized shares, NaN issued or outstanding as of June 30, 2021 and December 31, 2020Preferred stock, $0.01 par value; 3,000,000,000 authorized shares, NaN issued or outstanding as of June 30, 2021 and December 31, 2020
Common stock, $0.01 par value; 10,000,000,000 authorized shares, 331,605,741 issued and 278,685,391 outstanding as of June 30, 2021 and 330,511,254 issued and 277,590,904 outstanding as of December 31, 2020Common stock, $0.01 par value; 10,000,000,000 authorized shares, 331,605,741 issued and 278,685,391 outstanding as of June 30, 2021 and 330,511,254 issued and 277,590,904 outstanding as of December 31, 2020
Treasury stock, at cost; 52,920,350 shares as of June 30, 2021 and December 31, 2020Treasury stock, at cost; 52,920,350 shares as of June 30, 2021 and December 31, 2020(4,447)(4,453)
Additional paid-in capitalAdditional paid-in capital10,465  10,489  Additional paid-in capital10,603 10,552 
Accumulated deficitAccumulated deficit(6,429) (5,965) Accumulated deficit(6,710)(6,732)
Accumulated other comprehensive lossAccumulated other comprehensive loss(881) (840) Accumulated other comprehensive loss(866)(860)
Total Hilton stockholders' deficitTotal Hilton stockholders' deficit(1,299) (482) Total Hilton stockholders' deficit(1,417)(1,490)
Noncontrolling interestsNoncontrolling interests 10  Noncontrolling interests
Total deficitTotal deficit(1,291) (472) Total deficit(1,416)(1,486)
TOTAL LIABILITIES AND EQUITY (DEFICIT)TOTAL LIABILITIES AND EQUITY (DEFICIT)$17,126  $14,957  TOTAL LIABILITIES AND EQUITY (DEFICIT)$15,090 $16,755 

See notes to condensed consolidated financial statements.
2


HILTON WORLDWIDE HOLDINGS INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in millions, except per share data)
(unaudited)

Three Months EndedSix Months EndedThree Months EndedSix Months Ended
June 30,June 30,June 30,June 30,
20202019202020192021202020212020
RevenuesRevenuesRevenues
Franchise and licensing feesFranchise and licensing fees$132  $444  $471  $826  Franchise and licensing fees$369 $132 $611 $471 
Base and other management feesBase and other management fees 89  68  169  Base and other management fees42 67 68 
Incentive management feesIncentive management fees(5) 58  18  113  Incentive management fees21 (5)34 18 
Owned and leased hotelsOwned and leased hotels31  387  241  699  Owned and leased hotels121 31 177 241 
Other revenuesOther revenues10  26  33  52  Other revenues21 10 38 33 
176  1,004  831  1,859  574 176 927 831 
Other revenues from managed and franchised propertiesOther revenues from managed and franchised properties388  1,480  1,653  2,829  Other revenues from managed and franchised properties755 388 1,276 1,653 
Total revenuesTotal revenues564  2,484  2,484  4,688  Total revenues1,329 564 2,203 2,484 
ExpensesExpensesExpenses
Owned and leased hotelsOwned and leased hotels95  334  334  632  Owned and leased hotels142 95 252 334 
Depreciation and amortizationDepreciation and amortization88  86  179  170  Depreciation and amortization46 88 97 179 
General and administrativeGeneral and administrative63  113  123  220  General and administrative98 63 195 123 
Reorganization costsReorganization costs38  —  38  —  Reorganization costs38 38 
Impairment lossesImpairment losses15  —  127  —  Impairment losses15 127 
Other expensesOther expenses13  15  27  35  Other expenses13 19 27 
312  548  828  1,057  295 312 563 828 
Other expenses from managed and franchised propertiesOther expenses from managed and franchised properties554  1,458  1,890  2,841  Other expenses from managed and franchised properties810 554 1,395 1,890 
Total expensesTotal expenses866  2,006  2,718  3,898  Total expenses1,105 866 1,958 2,718 
Operating income (loss)Operating income (loss)(302) 478  (234) 790  Operating income (loss)224 (302)245 (234)
Interest expenseInterest expense(106) (101) (200) (199) Interest expense(101)(106)(204)(200)
Loss on foreign currency transactions(13) (3) (4) (3) 
Other non-operating loss, net(23) (12) (23) (8) 
Gain (loss) on foreign currency transactionsGain (loss) on foreign currency transactions(1)(13)(4)
Loss on debt extinguishmentLoss on debt extinguishment(69)
Other non-operating income (loss), netOther non-operating income (loss), net(23)10 (23)
Income (loss) before income taxesIncome (loss) before income taxes(444) 362  (461) 580  Income (loss) before income taxes127 (444)(17)(461)
Income tax benefit (expense)12  (101) 47  (160) 
Income tax benefitIncome tax benefit12 36 47 
Net income (loss)Net income (loss)(432) 261  (414) 420  Net income (loss)128 (432)19 (414)
Net loss (income) attributable to noncontrolling interests (1)  (2) 
Net loss attributable to noncontrolling interestsNet loss attributable to noncontrolling interests
Net income (loss) attributable to Hilton stockholdersNet income (loss) attributable to Hilton stockholders$(430) $260  $(412) $418  Net income (loss) attributable to Hilton stockholders$130 $(430)$22 $(412)
Earnings (loss) per share:Earnings (loss) per share:Earnings (loss) per share:
BasicBasic$(1.55) $0.90  $(1.49) $1.43  Basic$0.47 $(1.55)$0.08 $(1.49)
DilutedDiluted$(1.55) $0.89  $(1.48) $1.42  Diluted$0.46 $(1.55)$0.08 $(1.49)
Cash dividends declared per shareCash dividends declared per share$—  $0.15  $0.15  $0.30  Cash dividends declared per share$$$$0.15 

See notes to condensed consolidated financial statements.
3


HILTON WORLDWIDE HOLDINGS INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(in millions)
(unaudited)

Three Months EndedSix Months EndedThree Months EndedSix Months Ended
June 30,June 30,June 30,June 30,
20202019202020192021202020212020
Net income (loss)Net income (loss)$(432) $261  $(414) $420  Net income (loss)$128 $(432)$19 $(414)
Other comprehensive income (loss), net of tax benefit (expense):Other comprehensive income (loss), net of tax benefit (expense):Other comprehensive income (loss), net of tax benefit (expense):
Currency translation adjustment, net of tax of $1, $9, $9 and $120  15  (4) 12  
Pension liability adjustment, net of tax of $(1), $—, $(1) and $(1)    
Cash flow hedge adjustment, net of tax of $1, $8, $14 and $13(4) (25) (40) (40) 
Currency translation adjustment, net of tax of $1, $1, $(2) and $9Currency translation adjustment, net of tax of $1, $1, $(2) and $920 (21)(4)
Pension liability adjustment, net of tax of $(1), $(1), $(1) and $(1)Pension liability adjustment, net of tax of $(1), $(1), $(1) and $(1)
Cash flow hedge adjustment, net of tax of $(2), $1, $(4) and $14Cash flow hedge adjustment, net of tax of $(2), $1, $(4) and $14(4)11 (40)
Total other comprehensive income (loss)Total other comprehensive income (loss)18  (8) (41) (24) Total other comprehensive income (loss)14 18 (6)(41)
Comprehensive income (loss)Comprehensive income (loss)(414) 253  (455) 396  Comprehensive income (loss)142 (414)13 (455)
Comprehensive loss (income) attributable to noncontrolling interests (1)  (2) 
Comprehensive loss attributable to noncontrolling interestsComprehensive loss attributable to noncontrolling interests
Comprehensive income (loss) attributable to Hilton stockholdersComprehensive income (loss) attributable to Hilton stockholders$(412) $252  $(453) $394  Comprehensive income (loss) attributable to Hilton stockholders$144 $(412)$16 $(453)

See notes to condensed consolidated financial statements.
4


HILTON WORLDWIDE HOLDINGS INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in millions)
(unaudited)

Six Months EndedSix Months Ended
June 30,June 30,
2020201920212020
Operating Activities:Operating Activities:Operating Activities:
Net income (loss)Net income (loss)$(414) $420  Net income (loss)$19 $(414)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:
Amortization of contract acquisition costsAmortization of contract acquisition costs15  14  Amortization of contract acquisition costs14 15 
Depreciation and amortizationDepreciation and amortization179  170  Depreciation and amortization97 179 
Impairment lossesImpairment losses127  —  Impairment losses127 
Loss on foreign currency transactions  
Share-based compensation12  81  
Loss (gain) on foreign currency transactionsLoss (gain) on foreign currency transactions(1)
Share-based compensation expenseShare-based compensation expense92 12 
Deferred income taxesDeferred income taxes(118)  Deferred income taxes(35)(118)
Contract acquisition costsContract acquisition costs(23) (43) Contract acquisition costs(115)(23)
Change in deferred revenuesChange in deferred revenues528  (57) Change in deferred revenues(189)528 
Change in liability for guest loyalty programChange in liability for guest loyalty program413  106  Change in liability for guest loyalty program115 413 
Working capital changes and otherWorking capital changes and other223  (45) Working capital changes and other(297)223 
Net cash provided by operating activities946  650  
Net cash provided by (used in) operating activitiesNet cash provided by (used in) operating activities(300)946 
Investing Activities:Investing Activities:Investing Activities:
Capital expenditures for property and equipmentCapital expenditures for property and equipment(30) (46) Capital expenditures for property and equipment(9)(30)
Capitalized software costsCapitalized software costs(33) (44) Capitalized software costs(16)(33)
OtherOther(13) (5) Other11 (13)
Net cash used in investing activitiesNet cash used in investing activities(76) (95) Net cash used in investing activities(14)(76)
Financing Activities:Financing Activities:Financing Activities:
BorrowingsBorrowings2,690  1,795  Borrowings1,500 2,690 
Repayment of debtRepayment of debt(213) (1,317) Repayment of debt(3,218)(213)
Debt issuance costs(14) (27) 
Debt issuance costs and redemption premiumDebt issuance costs and redemption premium(76)(14)
Dividends paidDividends paid(42) (87) Dividends paid(42)
Repurchases of common stockRepurchases of common stock(296) (653) Repurchases of common stock(296)
Share-based compensation tax withholdings and otherShare-based compensation tax withholdings and other(43) (34) Share-based compensation tax withholdings and other(24)(43)
Net cash provided by (used in) financing activitiesNet cash provided by (used in) financing activities2,082  (323) Net cash provided by (used in) financing activities(1,818)2,082 
Effect of exchange rate changes on cash, restricted cash and cash equivalentsEffect of exchange rate changes on cash, restricted cash and cash equivalents(7)  Effect of exchange rate changes on cash, restricted cash and cash equivalents(4)(7)
Net increase in cash, restricted cash and cash equivalents2,945  234  
Net increase (decrease) in cash, restricted cash and cash equivalentsNet increase (decrease) in cash, restricted cash and cash equivalents(2,136)2,945 
Cash, restricted cash and cash equivalents, beginning of periodCash, restricted cash and cash equivalents, beginning of period630  484  Cash, restricted cash and cash equivalents, beginning of period3,263 630 
Cash, restricted cash and cash equivalents, end of periodCash, restricted cash and cash equivalents, end of period$3,575  $718  Cash, restricted cash and cash equivalents, end of period$1,127 $3,575 
Supplemental Disclosures:Supplemental Disclosures:Supplemental Disclosures:
Cash paid during the year:
Cash paid during the period:Cash paid during the period:
InterestInterest$200  $190  Interest$174 $200 
Income taxes, net of refundsIncome taxes, net of refunds53  157  Income taxes, net of refunds42 53 

See notes to condensed consolidated financial statements.
5


HILTON WORLDWIDE HOLDINGS INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(unaudited)

Note 1: Organization and Basis of Presentation

Organization

Hilton Worldwide Holdings Inc. (the "Parent," or together with its subsidiaries, "Hilton," "we," "us," "our" or the "Company"), a Delaware corporation, is one of the largest hospitality companies in the world and is engaged in managing, franchising, owning and leasing hotels and resorts, and licensing its brands and intellectual property ("IP"). As of June 30, 2020,2021, we managed, franchised, owned or leased 6,2156,676 hotels and resorts, including timeshare properties, totaling 983,4651,050,331 rooms in 118119 countries and territories.

Basis of Presentation

The accompanying condensed consolidated financial statements for the three and six months ended June 30, 20202021 and 20192020 have been prepared in accordance with United States ("U.S.") generally accepted accounting principles ("GAAP") and are unaudited. We have condensed or omitted certain information and footnote disclosures normally included in annual financial statements presented in accordance with GAAP.GAAP but that are not required for interim reporting purposes. Although we believe the disclosures made are adequate to prevent the information presented from being misleading, these financial statements should be read in conjunction with the consolidated financial statements and notes thereto in our Annual Report on Form 10-K for the fiscal year ended December 31, 2019.2020.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported and, accordingly, ultimate results could differ from those estimates. Additionally, interim results are not necessarily indicative of full year performance. In particular, the novel coronavirus ("COVID-19") pandemic had a material adverse impact on our results for the three and six months ended June 30, 2021 and 2020 and we expect itwhen compared to continueperiods prior to have a material adverse impact on our results for an indeterminate lengththe onset of time. Management is making estimates and judgmentsthe pandemic in light of these circumstances, andearly 2020. As such, this interim period, as well as upcoming periods, are unlikely to be comparable to past performanceperiods prior to the onset of the pandemic or to other periods affected by the pandemic, and are not indicative of future performance. In our opinion, the accompanying condensed consolidated financial statements reflect all adjustments, including normal recurring items, considered necessary for a fair presentation of the interim periods. All material intercompany transactions have been eliminated in consolidation.

Reorganization

We recognized $38 million of reorganization costs in our condensed consolidated statements of operations during the three and six months ended June 30, 2020 related to organizational changes, including reductions in our workforce and the associated costs, as part of our efforts to reduce future costs for our corporate operations in response to the COVID-19 pandemic. As of June 30, 2020, $35 million of such reorganization costs were included in accounts payable, accrued expenses and other in our condensed consolidated balance sheet.

Note 2: Recently Issued Accounting Pronouncements

In June 2016, the Financial Accounting Standards Board issued Accounting Standards Update ("ASU") No. 2016-13 ("ASU 2016-13"), Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, which significantly changes how entities account for credit losses for most financial assets and certain other instruments that are not measured at fair value through net income. On January 1, 2020, we adopted ASU 2016-13 and subsequent ASUs issued to clarify its application, on a prospective basis, and recognized a $10 million cumulative adjustment, net of taxes, in accumulated deficit. By applying ASU 2016-13 at the adoption date, the presentation of credit losses for periods prior to January 1, 2020 remains unchanged and in accordance with Receivables (Topic 310).

As a result of the adoption, we consider forecasted business conditions, in addition to current business conditions and historical collection activity, in calculating our allowance for credit losses on our financial instruments. The cumulative adjustment to accumulated deficit that we recognized upon adoption of this ASU did not include the impact of the COVID-19 crisis as a forecasted business condition. However, during the six months ended June 30, 2020, we revised our expected future credit loss rates from those used at adoption, primarily for our accounts receivable balances, in light of business conditions in the current environment. In particular, we considered the expected impact on our hotel owners' and customers' ability to ultimately settle receivables that are or will be due to us.
6


Note 3:2: Revenues from Contracts with Customers

Contract Liabilities

The following table summarizes the activity of our contract liabilities, which are classified as a componentcomponents of current and long-term deferred revenues, during the six months ended June 30, 2020:2021:

(in millions)
Balance as of December 31, 20192020$1,0411,312 
Cash received in advance and not recognized as revenue(1)(2)
72565 
Revenue recognized(1)(3)
(110)(114)
Other(4)(2)
(22)(123)
Balance as of June 30, 20202021$1,6341,140 
____________
(1)PrimarilyIncludes $88 million related to Hilton Honors, our guest loyalty program, which included revenueprogram. Revenue recognized of $51 million.
(2)Includes $636 million recorded as a result of the Hilton Honors points pre-sale to American Express; see below for additional information.
(3)Duringduring the three months ended June 30, 2021 and 2020, and 2019, revenue recognized was $56$54 million and $78$56 million, respectively, and, during the six months ended June 30, 20192020, was $135$110 million.
(4)Represents(2)Primarily represents changes in estimated transaction prices for our performance obligations related to points issued under Hilton Honors, which had no effect on revenues.

Hilton Honors Points Pre-Sale

In April 2020, we pre-sold Hilton Honors points to American Express for $1.0 billion in cash ("Honors(the "Honors Points Pre-Sale"), of which $636 million was recorded in deferred revenues and the remainder was recorded in liability for guest loyalty program in our condensed consolidated balance sheet.. American Express and their respective designees may use the points in connection with Hilton Honors co-branded credit cards and for promotions, rewards and incentive programs or certain other activities asthat they may establish or engage in from
6


time to time. We recognizeUpon receipt of the cash, we recognized $636 million in deferred revenues and the remainder in liability for guest loyalty program; see below for additional information on the revenue from licensing feesrecognition of the related to these Hilton Honors points when American Express issues the points to customers and other revenues from managed and franchised properties when customers redeem the Hilton Honors points.deferred revenues.

Performance Obligations

As of June 30, 2020,2021, we had deferred revenues for unsatisfied performance obligations consisting of: (i) $422$210 million related to Hilton Honors that will be recognized as revenuesrevenue when the points are redeemed, which we estimate will occur over approximately the next two to three years; (ii) $561$323 million related to co-branded credit card arrangements, primarily from the Honors Points Pre-Sale, of which a portion will be recognized as revenue when points are awarded with the remaining portion recognized as revenuesrevenue when the points are redeemed; and (iii) $651$607 million related to application, initiation and licensingother fees that is expected to be recognized as revenuesrevenue over the terms of the related contracts.

Incentive Management Fees

We update our estimates of the expected achievement of incentive management fee targets, generally measured over one- calendar year, each reporting period and constrain the recognition of revenue to the extent that we do not expect to achieve the thresholds as specified in our management contracts with incentive fees. Due to revisions ofDuring the initial estimates,three months ended June 30, 2020, we reversed certain incentive fees that were recognized in the previous period during the three months ended June 30,March 31, 2020, due to revisions of the expectationestimates that stated return thresholds to the hotel owners would no longer be met.were used during that reporting period.

7


Note 4:3: Consolidated Variable Interest Entities

As of June 30, 20202021 and December 31, 2019,2020, we consolidated 2 variable interest entities ("VIEs") that each lease a hotel properties.property. We consolidated these VIEs since we are the primary beneficiary, having the power to direct the activities that most significantly affect their economic performance. Additionally, we have the obligation to absorb their losses and the right to receive benefits that could be significant to them. The assets of our consolidated VIEs are only available to settle the obligations of the respective entities. entities and the liabilities of the consolidated VIEs are non-recourse to us.

Our condensed consolidated balance sheets includedinclude the assets and liabilities of these entities, which primarily comprised the following:

June 30,December 31,June 30,December 31,
2020201920212020
(in millions)(in millions)
Cash and cash equivalentsCash and cash equivalents$41  $81  Cash and cash equivalents$18 $40 
Property and equipment, netProperty and equipment, net78  69  Property and equipment, net66 76 
Deferred income tax assetsDeferred income tax assets53  48  Deferred income tax assets57 57 
Other non-current assetsOther non-current assets63  61  Other non-current assets61 66 
Accounts payable, accrued expenses and otherAccounts payable, accrued expenses and other27  49  Accounts payable, accrued expenses and other24 27 
Long-term debt(1)
Long-term debt(1)
195  194  
Long-term debt(1)
180 203 
Other long-term liabilitiesOther long-term liabilities17  17  Other long-term liabilities17 17 
____________
(1)Includes finance lease liabilities of $177$163 million and $184 million as of June 30, 20202021 and December 31, 2019.

In2020, respectively. As of June 2020, one of our consolidated30, 2021, the VIEs entered into ahad revolving credit facility to provide financial flexibility in response to business disruption during the COVID-19 pandemic. The revolving credit facility has afacilities with borrowing capacity of 2.75capacities totaling 4.5 billion Japanese yen (equivalent to $26$41 million as of such date), and there were 0 amounts drawn under these facilities as of June 30, 2020) and matures in June 2021. As of June 30, 2020, no amounts have been drawn under the revolving credit facility.2021 or December 31, 2020.

We did not provide any financial or other support to any consolidated VIEs that we were not previously contractually required to provide during the six months ended June 30, 2020 and 2019, and we are not aware of any future obligations to do so.
7


Note 5:4: Finite-Lived Intangible Assets

Finite-livedOur finite-lived intangible assets consist of management and franchise contracts and other intangible assets. Management and franchise contracts, net were as follows:

June 30, 2020
Gross Carrying ValueAccumulated AmortizationNet Carrying Value
(in millions)
Management and franchise contracts:
Management and franchise contracts recorded at Merger(1)
$2,158  $(2,051) $107  
Contract acquisition costs(2)
604  (133) 471  
Development commissions and other131  (21) 110  
$2,893  $(2,205) $688  
Other intangible assets:
Leases(1)(3)
$144  $(85) $59  
Capitalized software costs650  (451) 199  
Hilton Honors(1)
337  (267) 70  
$1,131  $(803) $328  
June 30, 2021
Gross Carrying ValueAccumulated AmortizationNet Carrying Value
(in millions)
Management contracts recorded at Merger(1)
$315 $(269)$46 
Contract acquisition costs726 (158)568 
Development commissions and other135 (25)110 
$1,176 $(452)$724 

8


December 31, 2019
Gross Carrying ValueAccumulated AmortizationNet Carrying Value
(in millions)
Management and franchise contracts:
Management and franchise contracts recorded at Merger(1)
$2,163  $(1,974) $189  
Contract acquisition costs604  (121) 483  
Development commissions and other127  (19) 108  
$2,894  $(2,114) $780  
Other intangible assets:
Leases(1)
$290  $(176) $114  
Capitalized software costs625  (399) 226  
Hilton Honors(1)
338  (257) 81  
Other(1)
34  (34) —  
$1,287  $(866) $421  
December 31, 2020
Gross Carrying ValueAccumulated AmortizationNet Carrying Value
(in millions)
Management contracts recorded at Merger(1)
$317 $(261)$56 
Contract acquisition costs(2)
632 (144)488 
Development commissions and other132 (23)109 
$1,081 $(428)$653 
____________
(1)Represents intangible assets that were initially recorded at their fair value as part of the October 24, 2007 transaction whereby we became a wholly owned subsidiary of affiliates of The Blackstone Group Inc. (the "Merger").
(2)We recognized impairment losses duringDuring the three and six months ended June 30, 2020, that reduced the gross and net carrying valueswe recognized $9 million of contract acquisition costs by $9 million.
(3)We recognized impairment losses during the six months ended June 30, 2020 that reduced the gross carrying valueincluded in our condensed consolidated statements of our leases intangible asset by $138 million, the accumulated amortization by $92 million and the net carrying value by $46 million. See Note 7: "Fair Value Measurements" for additional information.operations.

Amortization of our finite-lived intangible assets was as follows:

Three Months EndedSix Months EndedThree Months EndedSix Months Ended
June 30,June 30,June 30,June 30,
20202019202020192021202020212020
(in millions)(in millions)
Recognized in depreciation and amortization expense(1)
Recognized in depreciation and amortization expense(1)
$74  $71  $151  $141  
Recognized in depreciation and amortization expense(1)
$33 $74 $71 $151 
Recognized as a reduction of franchise and licensing fees and base and other management feesRecognized as a reduction of franchise and licensing fees and base and other management fees  15  14  Recognized as a reduction of franchise and licensing fees and base and other management fees14 15 
____________
(1)Includes amortization expense of $47$12 million and $51$47 million for the three months ended June 30, 20202021 and 2019,2020, respectively, and $96$24 million and $102$96 million for the six months ended June 30, 20202021 and 2019,2020, respectively, associated with assets that were initially recorded at their fair value at the time of the Merger.

We estimate future amortizationMerger, some of our finite-lived intangible assets as of June 30, 2020 to be as follows:

which fully amortized during 2020.
Recognized in Depreciation and Amortization ExpenseRecognized as a Reduction of Franchise and Licensing Fees and Base and Other Management Fees
Year(in millions)
2020 (remaining)$120  $15  
2021129  29  
202298  26  
202363  26  
202413  25  
Thereafter122  350  
$545  $471  

98


Note 6:5: Debt

Long-term debt balances, including obligations for finance leases, and associated interest rates and maturities as of June 30, 2020,2021, were as follows:

June 30,December 31,June 30,December 31,
2020201920212020
(in millions)(in millions)
Senior secured revolving credit facility with a weighted average rate of 1.43%, due 2024$1,690  $195  
Senior secured term loan facility with a rate of 1.93%, due 20262,619  2,619  
Senior notes with a rate of 4.250%, due 20241,000  1,000  
Senior notes with a rate of 4.625%, due 2025900  900  
Senior secured revolving credit facility, due 2024Senior secured revolving credit facility, due 2024$$1,690 
Senior secured term loan facility with a rate of 1.84%, due 2026Senior secured term loan facility with a rate of 1.84%, due 20262,619 2,619 
Senior notes with a rate of 5.375%, due 2025Senior notes with a rate of 5.375%, due 2025500  —  Senior notes with a rate of 5.375%, due 2025500 500 
Senior notes with a rate of 5.125%, due 2026Senior notes with a rate of 5.125%, due 20261,500  1,500  Senior notes with a rate of 5.125%, due 20261,500 
Senior notes with a rate of 4.875%, due 2027Senior notes with a rate of 4.875%, due 2027600  600  Senior notes with a rate of 4.875%, due 2027600 600 
Senior notes with a rate of 5.750%, due 2028Senior notes with a rate of 5.750%, due 2028500  —  Senior notes with a rate of 5.750%, due 2028500 500 
Senior notes with a rate of 3.750%, due 2029Senior notes with a rate of 3.750%, due 2029800 800 
Senior notes with a rate of 4.875%, due 2030Senior notes with a rate of 4.875%, due 20301,000  1,000  Senior notes with a rate of 4.875%, due 20301,000 1,000 
Finance lease liabilities with a weighted average rate of 5.82%, due 2020 to 2030245  245  
Other debt with a rate of 3.08%, due 202618  17  
Senior notes with a rate of 4.000%, due 2031Senior notes with a rate of 4.000%, due 20311,100 1,100 
Senior notes with a rate of 3.625%, due 2032Senior notes with a rate of 3.625%, due 20321,500 
Finance lease liabilities with a weighted average rate of 5.87%, due 2021 to 2030Finance lease liabilities with a weighted average rate of 5.87%, due 2021 to 2030223 252 
Other debt of consolidated VIEs with a rate of 3.08%, due 2026Other debt of consolidated VIEs with a rate of 3.08%, due 202617 19 
10,572  8,076  8,859 10,580 
Less: unamortized deferred financing costs and discountLess: unamortized deferred financing costs and discount(90) (83) Less: unamortized deferred financing costs and discount(93)(93)
Less: current maturities of long-term debt(1)
Less: current maturities of long-term debt(1)
(45) (37) 
Less: current maturities of long-term debt(1)
(50)(56)
$10,437  $7,956  $8,716 $10,431 
____________
(1)Represents current maturities of finance lease liabilities.

Our senior secured credit facilities consist of a $1.75 billion senior secured revolving credit facility (the "Revolving Credit Facility") and a senior secured term loan facility (the "Term Loans"Loan"). The obligations of our senior secured credit facilities are unconditionally and irrevocably guaranteed by the Parent and substantially all of its direct and indirect wholly owned domestic restricted subsidiaries. In March 2020, as a precautionary measure in order to increase our cash position and preserve financial flexibility in light of current uncertainty inDuring the global markets resulting from the COVID-19 pandemic,six months ended June 30, 2021, we fully drew downrepaid the $1,690 million outstanding debt balance on ourthe Revolving Credit Facility.Facility, including $1,190 million during the three months ended June 30, 2021. As of June 30, 2020,2021, we also had $60 million of letters of credit outstanding underon the Revolving Credit Facility.Facility, resulting in an available borrowing capacity of $1,690 million.

In April 2020,February 2021, we issued $500 million$1.5 billion aggregate principal amount of 3.625% Senior Notes due 2032 (the "2032 Senior Notes") and incurred $21 million of debt issuance costs. Interest on the 2032 Senior Notes is payable semi-annually in arrears on February 15 and August 15 of each year, beginning August 15, 2021. We used the net proceeds from the issuance, together with available cash, to redeem all $1.5 billion in aggregate principal amount of our outstanding 5.125% Senior Notes due 2026 (the "2026 Senior Notes"), plus accrued and unpaid interest. In connection with the redemption, we paid a redemption premium of $55 million and accelerated the recognition of the unamortized deferred financing costs related to the 2026 Senior Notes of $14 million, which were both included in loss on debt extinguishment in our condensed consolidated statement of operations for the six months ended June 30, 2021.

The 5.375% Senior Notes due 2025 (the "5.375% 2025"2025 Senior Notes") and $500 million aggregate principal amount of, the 4.875% Senior Notes due 2027, the 5.750% Senior Notes due 2028 (the "2028 Senior Notes") and incurred $14 million of debt issuance costs. Interest on, the 5.375% 2025 Senior Notes and the 2028 Senior Notes is payable semi-annually in arrears on May 1 and November 1 of each year, beginning November 1, 2020.

The 4.250%3.750% Senior Notes due 2024, the 4.625% Senior Notes due 2025, the 5.375% 2025 Senior Notes, the 5.125% Senior Notes due 2026,2029, the 4.875% Senior Notes due 2027,2030, the 2028 Senior Notes and the 4.875%4.000% Senior Notes due 20302031 and the 2032 Senior Notes are collectively referred to as the Senior Notes and are jointly and severally guaranteed on a senior unsecured basis by the Parent and substantially all of its direct and indirect wholly owned domestic restricted subsidiaries, other than Hilton Domestic Operating Company Inc. ("HOC"), aan indirect wholly owned subsidiary of the Parent which isand the issuer.

The contractual maturitiesissuer of our long-term debt asall of June 30, 2020 were as follows:

Year(in millions)
2020 (remaining)$20  
202141  
202225  
202321  
20242,712  
Thereafter7,753  
$10,572  

the series of Senior Notes.

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Note 7:6: Fair Value Measurements

Estimates of the fair values of our financial instruments and nonfinancial assets were determined using available market information and appropriate valuation methods. Considerable judgment is necessary to interpret market data and develop the estimated fair values.

The fair values of certain financial instruments and the hierarchy level we used to estimate the fair values are shown below:

June 30, 2020June 30, 2021
Hierarchy LevelHierarchy Level
Carrying ValueLevel 1Level 2Level 3Carrying ValueLevel 1Level 2Level 3
(in millions)(in millions)
Assets:Assets:Assets:
Cash equivalentsCash equivalents$3,304  $—  $3,304  $—  Cash equivalents$243 $— $243 $— 
Restricted cash equivalents12  —  12  —  
Liabilities:Liabilities:Liabilities:
Long-term debt(1)
Long-term debt(1)
10,219  5,934  —  4,156  
Long-term debt(1)
8,526 6,171 — 2,601 
Interest rate swapsInterest rate swaps95  —  95  —  Interest rate swaps66 — 66 — 

December 31, 2019December 31, 2020
Hierarchy LevelHierarchy Level
Carrying ValueLevel 1Level 2Level 3Carrying ValueLevel 1Level 2Level 3
(in millions)(in millions)
Assets:Assets:Assets:
Cash equivalentsCash equivalents$117  $—  $117  $—  Cash equivalents$2,270 $— $2,270 $— 
Restricted cash equivalents32  —  32  —  
Liabilities:Liabilities:Liabilities:
Long-term debt(1)
Long-term debt(1)
7,731  5,230  —  2,834  
Long-term debt(1)
10,216 6,366 — 4,293 
Interest rate swapsInterest rate swaps37  —  37  —  Interest rate swaps82 — 82 — 
____________
(1)The carrying values include unamortized deferred financing costs and discount. The carrying values and fair values exclude finance lease liabilities and other debt.debt of consolidated VIEs.

We measure our interest rate swaps at fair value, which was determined using a discounted cash flow analysis that reflects the contractual terms of the interest rate swaps, including the period to maturity, and uses observable market-based inputs of similar instruments, including interest rate curves, as applicable. Our interest rate swaps are included in other long-term liabilities in our condensed consolidated balance sheets.

Our nonfinancial assets that were measured at fair value on a non-recurring basis during the six months ended June 30, 2020, and for which we recorded impairment losses, were related to certain hotel properties under operating and finance leases in our ownership segment. See Note 5: "Finite-Lived Intangible Assets" and Note 8: "Leases" foradditional information on the impairment losses related to our leased properties. The fair values, which were determined using significant Level 3 unobservable inputs, were as follows:

(in millions)
Other intangible assets, net(1)
$— 
Operating lease right-of-use assets(1)
34 
Property and equipment, net(1)
____________
(1)Amounts were measured at March 31, 2020, except for $10 million of operating lease right-of-use ("ROU") assets, which were remeasured at June 30, 2020.

11


We recognized impairment losses during the three months ended March 31, 2020 related to certain hotel properties under operating and finance leases. During the three months ended June 30, 2020, the short-term expected results for certain of these leased hotels declined from estimates used in the assessment of recoverability at March 31, 2020, generally due to extensions of government mandated closures and additional visibility into expected hotel customer engagement at such properties. As a result, further analysis of the recoverability of the carrying value of the assets related to leased hotel properties was necessary at June 30, 2020.

We assessed recoverability of the assets included in the table above using estimates of undiscounted net cash flows, and concluded that the carrying values of the assets were not fully recoverable. We then estimated the fair value of these assets using discounted cash flow analyses, which included an estimate of the impact of the COVID-19 pandemic on each leased property based on the expected recovery term. The stabilized growth rates after recovery and discount rates used for the fair value of the assets reflect the risk profile of the underlying cash flows and the individual markets where the assets are located, and are not necessarily indicative of our hotel portfolio as a whole. Estimations of stabilized growth rates after the recovery period ranged from 1.7 percent to 4.8 percent, and discount rates ranged from 7.0 percent to 12.0 percent, with the weighted average, based on relative impairment losses, for both inputs being at the lower end of each of the ranges. As a result of these non-recurring fair value measurements, we recognized impairment losses of $6 million and $118 million during the three and six months ended June 30, 2020, respectively.

The fair values of financial instruments not included in these tables are estimated to be equal to their carrying values as of June 30, 20202021 and December 31, 2019.2020.

Note 8: Leases7: Income Taxes

We lease hotel properties, land, corporate office spaceThe Company's income tax provision for interim reporting periods has historically been calculated by applying an estimate of the annual effective income tax rate for the full year to "ordinary" income (loss) for the interim reporting period, which is calculated as pre-tax income (loss) excluding unusual and equipment used at hotels and corporate offices, with our most significant lease liabilities related to hotel properties. As ofinfrequently occurring discrete items. For the six months ended June 30, 2020,2021, we leased 52 hotels under operating leases and 6 hotels under finance leases, 2calculated the income tax provision using a discrete effective income tax rate method as if the interim year to date period was an annual period. We determined that since normal changes in estimated "ordinary" income (loss) would result in disproportionate changes in the estimated annual effective income tax rate, the Company's historical method of which werecalculating its income tax provision for interim reporting periods would not provide a reliable estimate for the liabilities of consolidated VIEs and were non-recourse to us. Our hotel leases expire at various dates, with varying renewal and termination options.six months ended June 30, 2021.

DuringIn June 2021, the United Kingdom's ("U.K.") Finance Act 2021 (the "U.K. Finance Act") was enacted, which included, among other items, an increase to the U.K. corporate income tax rate from 19 percent to 25 percent. We remeasured our U.K. deferred tax assets and other tax liabilities to the new rate, resulting in a $30 million tax benefit recognized for the three and six months ended June 30, 2020, we recognized $6 million and $51 million of impairment losses related2021. Due to certain operating lease ROU assets, respectively, and, duringthis remeasurement, our effective income tax rate on consolidated pre-tax loss is higher than the combined U.S. statutory rate for the six months ended June 30, 2020, we recognized $21 million of impairment losses related to property and equipment, including $2 million of finance lease ROU assets. All of these impairment losses were included in impairment losses in our condensed consolidated statements of operations; see Note 7: "Fair Value Measurements" for additional information.

Our future minimum lease payments as of June 30, 2020 were as follows:

Operating
Leases
Finance
Leases
Year(in millions)
2020 (remaining)$116  $32  
2021167  48  
2022137  37  
2023123  30  
2024103  30  
Thereafter752  137  
Total minimum lease payments1,398  314  
Less: imputed interest(310) (69) 
Total lease liabilities$1,088  $245  

Note 9: Income Taxes

At the end of each quarter, we estimate the effective income tax rate expected to be applied for the full year to ordinary income, which excludes discrete items. Discrete items that were recognized during the six months ended June 30, 2020 included impairment losses and the vesting of certain share-based compensation awards, which provided us with tax benefits. The effective income tax rate for the full year is determined by the level and composition of income (loss) before income taxes, excluding discrete items as discussed above, which is subject to federal, state, local and foreign income taxes. The Company's forecast includes losses for the full year in many foreign jurisdictions. For certain foreign jurisdictions, we expect to have net operating losses ("NOLs"), which we expect to be utilized in future periods. However, as future utilization of NOLs reduces
12


foreign taxes paid, we expect U.S. foreign tax credits to be reduced, thereby reducing or eliminating the tax benefit of the NOLs on a global basis. Because of the reduced global tax benefit of NOLs in these specific jurisdictions, our effective income tax rate estimate is lower than the combined U.S. statutory rate. Due to forecasted losses before income taxes for the full year, the Company is forecasting an overall tax benefit.2021.

We file income tax returns, including returns for our subsidiaries, with federal, state, local and foreign tax jurisdictions. We are under regular and recurring audit by the Internal Revenue Service ("IRS") and other taxing authorities on open tax positions. The timing of the resolution of tax audits is highly uncertain, as are the amounts, if any, that may ultimately be paid upon such resolution. Changes may result from the conclusion of ongoing audits, appeals or litigation in federal, state, local and foreign
10


tax jurisdictions or from the resolution of various proceedings between the U.S. and foreign tax authorities. As of June 30, 2020,2021, we remain subject to federal and state examinations of our income tax returns for tax years from 2005 through 20182019 and foreign examinations of our income tax returns for tax years from 1996 through 2019.2020.

Our total unrecognized tax benefits as of June 30, 20202021 and December 31, 20192020 were $428$442 million and $395$451 million, respectively. As of June 30, 20202021 and December 31, 2019,2020, we had accrued approximately $59$70 million and $52$65 million, respectively, for interest and penalties related to these unrecognized tax benefits. Included in the balances of unrecognized tax benefits as of June 30, 20202021 and December 31, 20192020 were $388$402 million and $380$400 million, respectively, associated with positions that, if favorably resolved, would provide a benefit to our effective income tax rate.

In prior periods, we received 30-day Letters from the IRS and the Revenue Agents Reports ("RARs") for the 2006 through the 2013 tax years. We disagreed with several of the proposed adjustments in the RARs and filed formal appeals protests with the IRS. The unsettled proposed adjustments sought by the IRS for the tax years with open audits would result in additional U.S. federal taxes owed of approximately $817 million, excluding interest and penalties and potential state income taxes. We disagree with the IRS's position on each of their assertions and intend to vigorously contest them. However, based on continuing appeals process discussions with the IRS, we believe that it is more likely than not that we will not recognize the full benefit related to certain of the issues being appealed. Accordingly, as of June 30, 2020,2021, we had recorded $78$88 million of unrecognized tax benefits related to these issues.

Note 10:8: Share-Based Compensation

Under the Hilton 2017 Omnibus Incentive Plan (the "2017 Plan"), we award time-vesting restricted stock units ("RSUs"), nonqualified stock options ("options") and performance-vesting RSUs ("performance shares") to our eligible employees. We recognized share-based compensation expense of $24$53 million and $47$24 million during the three months ended June 30, 20202021 and 2019,2020, respectively, and $12$92 million and $81$12 million during the six months ended June 30, 20202021 and 2019,2020, respectively, which included amounts reimbursed by hotel owners in all periods.owners. The expenses recognized during the three and six months ended June 30, 2020 were net of the reversal of expenses recognized in prior periods as a result of the determination that the performance conditions of certain share-based compensation awardsthe performance shares that were originally awarded in 2018 and 2019 were no longer probable of achievement, as described in further detail below.achievement.

As part of the Hilton 2017 Omnibus Incentive Plan (the "2017 Plan"), we award time-vesting restricted stock units and restricted stock (collectively, "RSUs"), nonqualified stock options ("options") and performance-vesting RSUs ("performance shares") to our eligible employees. As of June 30, 2020,2021, unrecognized compensation costs for unvested awards under the 2017 Plan were approximately $138$185 million, which are expected to be recognized over a weighted-average period of 2.01.7 years on a straight-line basis. As of June 30, 2020, there were 12,541,000 shares of common stock available for future issuance under the 2017 Plan, plus any shares subject to awards outstanding under the 2013 Omnibus Incentive Plan, which will become available for issuance under the 2017 Plan if such outstanding awards expire or are terminated or are canceled or forfeited.

RSUs

During the six months ended June 30, 2020,2021, we granted 907,000573,000 RSUs with a weighted average grant date fair value per share of $93.43,$123.03, which generally vest in equal annual installments over two or three years from the date of grant.

Options

During the six months ended June 30, 2020,2021, we granted 755,000361,000 options with a weighted averagean exercise price per share of $93.33,$123.13, which vest in equal annual installments over three years from the date of grant in equal annual installments and terminate 10 years from the date of grant or earlier if the individual’s service terminates under certain circumstances.

13


The weighted average grant date fair value per share of the options granted during the six months ended June 30, 20202021 was $21.47,$41.15, which was determined using the Black-Scholes-Merton option-pricing model with the following assumptions:

Expected volatility(1)
23.6933.13 %
Dividend yield(2)
0.550 %
Risk-free rate(3)
0.960.92 %
Expected term (in years)(4)
6.0
____________
(1)Estimated using a blended approach of historical and implied volatility. Historical volatility is based on the historical movement of Hilton's stock price.price for a period that corresponds to the expected life of the option.
(2)Estimated based onWe have historically paid regular quarterly cash dividends. However, in March 2020, we suspended the quarterly dividenddeclaration and payment of dividends as part of certain proactive measures we took to secure our liquidity position in response to the three-month average stock priceCOVID-19 pandemic, and, at the datetime of grant.the grant, we could not estimate when the payment of dividends would resume.
(3)Based on the yields of U.S. Department of Treasury instruments with similar expected lives.
(4)Estimated using the average of the vesting periods and the contractual term of the options.

As of June 30, 2020, 1,965,000 options were exercisable.
11


Performance Shares

Performance SharesIn December 2020, we modified our performance shares that were originally awarded in 2018, 2019 and 2020 in response to the COVID-19 pandemic and its negative impact on the hospitality industry and, ultimately, the Company's performance. The modifications were structured to reward for results achieved prior to the COVID-19 pandemic, retain senior business leaders and incentivize for the recovery efforts by utilizing metrics most meaningful in assessing our performance during our recovery from the adverse impact of the pandemic. Under the terms of the modified awards, a portion of the outstanding performance shares granted in 2019 (the "2019 performance shares") were modified to vest based on performance prior to the pandemic and continued service, and the remaining portion of those performance shares, as well as the performance shares granted in 2020 (the "2020 performance shares"), were converted to performance shares that will vest based on different performance measures from those under the original award agreements. The modified terms did not change the vesting schedules of the original awards.

During the six months ended June 30, 2020,2021, we granted 347,000241,000 performance shares (the "2021 performance shares") with a weighted average grant date fair value per share of $93.33. The performance shares are settled at the end of the three-year performance period with: (i) 50 percent of the awards subject to achievement$123.13. We recognize compensation expense based on the compound annual growth rate ("CAGR") of the Company's earnings before interest expense, income tax benefit (expense) and depreciation and amortization ("EBITDA"), adjusted to exclude certain items ("Adjusted EBITDA") and (ii) 50 percent of the awards subject to achievement based on the Company’s free cash flow per share CAGR. The total number of performance shares that are expected to vest related to eachas determined by the performance measure is based on anmeasures' achievement factor,factors, which isare estimated each reporting period that rangesand range from a 0 percent to 200 percent, payout, with 100 percent being the target. As of June 30, 2020,2021, we determined that the performance conditionsmeasures for all of the outstanding 2018 and 2019 performance shares were not probable of achievement and that the performance conditions for the outstanding 2020 performance shares were probable of achievement, for which we recognized compensation expense atwith the applicable achievement factors estimated to be between the target achievement percentage. Based on revisions to our estimates of the achievement factorand maximum percentages for the outstanding 2018 and 2019 awards, the share-based compensation expense recognized during the three months ended June 30, 2020 is net of the reversal of prior expense recognized related to the outstanding 2019 performance shares and at target for the expense recognized during2020 performance shares and the six months ended June 30, 2020 is net of the reversal of prior expense recognized related to the outstanding 2018 and 20192021 performance shares.

14


Note 11:9: Earnings (Loss) Per Share

The following table presents the calculation of basic and diluted earnings (loss) per share ("EPS"):

Three Months EndedSix Months EndedThree Months EndedSix Months Ended
June 30,June 30,June 30,June 30,
20202019202020192021202020212020
(in millions, except per share amounts)(in millions, except per share amounts)
Basic EPS:Basic EPS:Basic EPS:
Numerator:Numerator:Numerator:
Net income (loss) attributable to Hilton stockholdersNet income (loss) attributable to Hilton stockholders$(430) $260  $(412) $418  Net income (loss) attributable to Hilton stockholders$130 $(430)$22 $(412)
Denominator:Denominator:Denominator:
Weighted average shares outstandingWeighted average shares outstanding277  290  277  291  Weighted average shares outstanding279 277 278 277 
Basic EPSBasic EPS$(1.55) $0.90  $(1.49) $1.43  Basic EPS$0.47 $(1.55)$0.08 $(1.49)
Diluted EPS:Diluted EPS:Diluted EPS:
Numerator:Numerator:Numerator:
Net income (loss) attributable to Hilton stockholdersNet income (loss) attributable to Hilton stockholders$(430) $260  $(412) $418  Net income (loss) attributable to Hilton stockholders$130 $(430)$22 $(412)
Denominator:Denominator:Denominator:
Weighted average shares outstanding(1)
Weighted average shares outstanding(1)
278  292  279  294  
Weighted average shares outstanding(1)
281 277 281 277 
Diluted EPS(1)Diluted EPS(1)$(1.55) $0.89  $(1.48) $1.42  Diluted EPS(1)$0.46 $(1.55)$0.08 $(1.49)
____________
(1)Approximately 3 million and 1 millionCertain shares related to share-based compensation awards were excluded from the computationcalculation of diluted EPS because their effect would have been anti-dilutive under the treasury stock method, including less than 1 million shares for the three and six months ended June 30, 2021, and, as revised, 4 million and 3 million shares for the three and six months ended June 30, 2020, respectively. The dilutive shares related to share-based compensation included in the previously reported weighted average shares outstanding of 278 million and 279 million for the three and six months ended June 30, 2020, respectively, and 1 million share-based compensation awards were excluded fromrevised in the computationcurrent period presentation, as the previously reported dilutive shares were determined to be anti-dilutive as a result of the net loss attributable to Hilton stockholders reported during those periods. The result of the revision is an immaterial decrease in the previously reported diluted EPS for the three and six months ended June 30, 2019 because their effect would have been anti-dilutive under2020 of $0.01, with no change to the treasury stock method.diluted EPS previously reported for the three months ended June 30, 2020.

1512


Note 12:10: Stockholders' Equity (Deficit) and Accumulated Other Comprehensive Loss

The following tables present the changes in the components of stockholders' equity (deficit):

Three Months Ended June 30, 2020
Equity (Deficit) Attributable to Hilton Stockholders
Treasury StockAdditional
Paid-in
Capital
Accumulated DeficitAccumulated
Other
Comprehensive
Loss
Common StockNoncontrolling
Interests
SharesAmountTotal
(in millions)
Balance as of March 31, 2020277  $ $(4,462) $10,443  $(5,999) $(899) $10  $(904) 
Net loss—  —  —  —  (430) —  (2) (432) 
Other comprehensive income—  —  —  —  —  18  —  18  
Share-based compensation—  —   22  —  —  —  27  
Balance as of June 30, 2020277  $ $(4,457) $10,465  $(6,429) $(881) $ $(1,291) 
Three Months Ended June 30, 2021
Equity (Deficit) Attributable to Hilton Stockholders
Treasury StockAdditional
Paid-in
Capital
Accumulated DeficitAccumulated
Other
Comprehensive
Loss
Common StockNoncontrolling
Interests
SharesAmountTotal
(in millions)
Balance as of March 31, 2021279 $$(4,453)$10,547 $(6,840)$(880)$$(1,620)
Net income (loss)— — — — 130 — (2)128 
Other comprehensive income— — — — — 14 — 14 
Share-based compensation— 56 — — — 62 
Balance as of June 30, 2021279 $$(4,447)$10,603 $(6,710)$(866)$$(1,416)

Three Months Ended June 30, 2019
Equity (Deficit) Attributable to Hilton Stockholders
Treasury StockAdditional
Paid-in
Capital
Accumulated DeficitAccumulated
Other
Comprehensive
Loss
Common StockNoncontrolling
Interests
SharesAmountTotal
(in millions)
Balance as of March 31, 2019292  $ $(2,921) $10,374  $(6,558) $(798) $ $108  
Net income—  —  —  —  260  —   261  
Other comprehensive loss—  —  —  —  —  (8) —  (8) 
Dividends—  —  —  —  (44) —  —  (44) 
Repurchases of common stock(4) —  (383) —  —  —  —  (383) 
Share-based compensation—  —  —  45  —  —  —  45  
Deconsolidation of a VIE—  —  —  —  —  —  (2) (2) 
Balance as of June 30, 2019288  $ $(3,304) $10,419  $(6,342) $(806) $ $(23) 
Three Months Ended June 30, 2020
Equity (Deficit) Attributable to Hilton Stockholders
Treasury StockAdditional
Paid-in
Capital
Accumulated DeficitAccumulated
Other
Comprehensive
Loss
Common StockNoncontrolling
Interests
SharesAmountTotal
(in millions)
Balance as of March 31, 2020277 $$(4,462)$10,443 $(5,999)$(899)$10 $(904)
Net loss— — — — (430)— (2)(432)
Other comprehensive income— — — — — 18 — 18 
Share-based compensation— 22 — — — 27 
Balance as of June 30, 2020277 $$(4,457)$10,465 $(6,429)$(881)$$(1,291)

Six Months Ended June 30, 2020
Equity (Deficit) Attributable to Hilton Stockholders
Treasury StockAdditional
Paid-in
Capital
Accumulated DeficitAccumulated
Other
Comprehensive
Loss
Common StockNoncontrolling
Interests
SharesAmountTotal
(in millions)
Balance as of December 31, 2019279  $ $(4,169) $10,489  $(5,965) $(840) $10  $(472) 
Net loss—  —  —  —  (412) —  (2) (414) 
Other comprehensive loss—  —  —  —  —  (41) —  (41) 
Dividends—  —  —  —  (42) —  —  (42) 
Repurchases of common stock(3) —  (279) —  —  —  —  (279) 
Share-based compensation —  (9) (24) —  —  —  (33) 
Cumulative effect of the adoption of ASU 2016-13—  —  —  —  (10) —  —  (10) 
Balance as of June 30, 2020277  $ $(4,457) $10,465  $(6,429) $(881) $ $(1,291) 

Six Months Ended June 30, 2021
Equity (Deficit) Attributable to Hilton Stockholders
Treasury StockAdditional
Paid-in
Capital
Accumulated DeficitAccumulated
Other
Comprehensive
Loss
Common StockNoncontrolling
Interests
SharesAmountTotal
(in millions)
Balance as of December 31, 2020278 $$(4,453)$10,552 $(6,732)$(860)$$(1,486)
Net income (loss)— — — — 22 — (3)19 
Other comprehensive loss— — — — — (6)— (6)
Share-based compensation— 51 — — — 57 
Balance as of June 30, 2021279 $$(4,447)$10,603 $(6,710)$(866)$$(1,416)

1613


Six Months Ended June 30, 2019
Equity (Deficit) Attributable to Hilton Stockholders
Treasury StockAdditional
Paid-in
Capital
Accumulated DeficitAccumulated
Other
Comprehensive
Loss
Common StockNoncontrolling
Interests
SharesAmountTotal
(in millions)
Balance as of December 31, 2018295  $ $(2,625) $10,372  $(6,417) $(782) $ $558  
Net income—  —  —  —  418  —   420  
Other comprehensive loss—  —  —  —  —  (24) —  (24) 
Dividends—  —  —  —  (87) —  —  (87) 
Repurchases of common stock(8) —  (679) —  —  —  —  (679) 
Share-based compensation —  —  47  —  —  —  47  
Cumulative effect of the adoption of ASU 2016-02—  —  —  —  (256) —  —  (256) 
Deconsolidation of a VIE—  —  —  —  —  —  (2) (2) 
Balance as of June 30, 2019288  $ $(3,304) $10,419  $(6,342) $(806) $ $(23) 
Six Months Ended June 30, 2020
Equity (Deficit) Attributable to Hilton Stockholders
Treasury StockAdditional
Paid-in
Capital
Accumulated DeficitAccumulated
Other
Comprehensive
Loss
Common StockNoncontrolling
Interests
SharesAmountTotal
(in millions)
Balance as of December 31, 2019279 $$(4,169)$10,489 $(5,965)$(840)$10 $(472)
Net loss— — — — (412)— (2)(414)
Other comprehensive loss— — — — — (41)— (41)
Dividends(1)
— �� — — (42)— — (42)
Repurchases of common stock(1)
(3)— (279)— — — — (279)
Share-based compensation— (9)(24)— — — (33)
Cumulative effect of the adoption of ASU 2016-13(2)
— — — — (10)— — (10)
Balance as of June 30, 2020277 $$(4,457)$10,465 $(6,429)$(881)$$(1,291)
____________

(1)
In March 2020, we suspended share repurchases and the paymentdeclaration of dividends. The stock repurchase program remains authorized by the board
(2)Relates to Accounting Standards Update No. 2016-13 ("ASU 2016-13"), Financial Instruments – Credit Losses (Topic 326): Measurement of directors, and we may resume share repurchases in the future at any time, dependingCredit Losses on market conditions, our capital needs and other factors.Financial Instruments,that was adopted on January 1, 2020.

The changes in the components of accumulated other comprehensive loss, net of taxes, were as follows:

Currency Translation Adjustment(1)
Pension Liability Adjustment(2)
Cash Flow Hedge Adjustment(3)
Total
(in millions)
Balance as of December 31, 2019$(549) $(269) $(22) $(840) 
Other comprehensive loss before reclassifications(5) (1) (41) (47) 
Amounts reclassified from accumulated other comprehensive loss    
Net current period other comprehensive income (loss)(4)  (40) (41) 
Balance as of June 30, 2020$(553) $(266) $(62) $(881) 
Currency Translation Adjustment(1)
Pension Liability Adjustment(2)
Cash Flow Hedge Adjustment(3)
Total
(in millions)
Balance as of December 31, 2020$(511)$(289)$(60)$(860)
Other comprehensive income (loss) before reclassifications(21)(1)(21)
Amounts reclassified from accumulated other comprehensive loss10 15 
Net current period other comprehensive income (loss)(21)11 (6)
Balance as of June 30, 2021$(532)$(285)$(49)$(866)
Currency Translation Adjustment(1)
Pension Liability Adjustment(2)
Cash Flow Hedge Adjustment(3)
Total
(in millions)
Balance as of December 31, 2018$(545) $(260) $23  $(782) 
Other comprehensive income (loss) before reclassifications11  —  (35) (24) 
Amounts reclassified from accumulated other comprehensive loss  (5) —  
Net current period other comprehensive income (loss)12   (40) (24) 
Balance as of June 30, 2019$(533) $(256) $(17) $(806) 

Currency Translation Adjustment(1)
Pension Liability Adjustment(2)
Cash Flow Hedge Adjustment(3)
Total
(in millions)
Balance as of December 31, 2019$(549)$(269)$(22)$(840)
Other comprehensive loss before reclassifications(5)(1)(41)(47)
Amounts reclassified from accumulated other comprehensive loss
Net current period other comprehensive income (loss)(4)(40)(41)
Balance as of June 30, 2020$(553)$(266)$(62)$(881)
____________
(1)Includes net investment hedges and intra-entity foreign currency transactions that are of a long-term investment nature. AmountsThe amount reclassified during the six months ended June 30, 2020 related to the liquidation of investmentsan investment in a foreign entitiesentity and werewas recognized net of taxes in loss on foreign currency transactions in our condensed consolidated statementsstatement of operations.
(2)Amounts reclassified related to the amortization of prior service cost (credit) and amortization of net loss and were recognized net of taxes in other non-operating loss,income (loss), net in our condensed consolidated statements of operations.
(3)Amounts reclassified related to interest rate swaps, including interest rate swaps that were dedesignated and subsequently settled, and forward contracts that hedge our foreign currency denominated fees and were recognized net of taxes in interest expense and franchise and licensing fees, base and other management fees and other revenues from managed and franchised properties, respectively, in our condensed consolidated statements of operations.

17


Note 13:11: Business Segments

We are a hospitality company with operations organized in 2 distinct operating segments: (i) management and franchise and (ii) ownership. These segments are managed and reported separately because of their distinct economic characteristics.
14



The management and franchise segment includes all of the hotels we manage for third-party owners, as well as all franchised hotels that license our brands and where we provide other prescribed services, but where the day-to-day services of the hotels are operated or managed by someone other than us. This segment also earns licensing fees from Hilton Grand Vacations Inc. ("HGV") and strategic partnerships, including co-branded credit card arrangements, for the right to use certain Hilton marks and IP, as well as fees for managing properties in our ownership segment. As of June 30, 2020,2021, this segment included 690723 managed hotels and 5,4055,836 franchised hotels consisting of 953,9461,021,969 total rooms. As a result of the COVID-19 pandemic, approximately 1,170during the six months ended June 30, 2021 and 2020, the operations of certain hotels in our management and franchise segment had temporarilywere suspended operations atfor some point in time during the six months ended June 30, 2020, largely beginning in mid-March. Of these hotels, more than half had reopened asperiod of time. As of June 30, 2020.2021, all but approximately 100 of these hotels were open.

As of June 30, 2020, the2021, our ownership segment included 6560 properties totaling 20,56219,185 rooms. As a result of the COVID-19 pandemic, approximately 35 hotels in our ownership segment had temporarily suspended operations at some point in time during the six months ended June 30, 2020, largely beginning in mid-March, of which approximately 10 had reopened as of June 30, 2020. The segment comprised 5752 hotels that we wholly owned or leased, 1 hotel owned by a consolidated non-wholly owned entity, 2 hotels that were each leased by a consolidated VIEsVIE and 5 hotels owned or leased by unconsolidated affiliates. As a result of the COVID-19 pandemic, certain hotels in our ownership segment began suspending operations in March 2020; however, as of June 30, 2021, with the exception of 1 hotel owned by an unconsolidated affiliate, all of the hotels in our ownership segment were open.

During 2020, we recognized impairment losses in our condensed consolidated statements of operations related to certain hotel properties in our ownership segment under operating and finance leases, which included $6 million and $51 million of operating lease right-of-use ("ROU") assets during the three and six months ended June 30, 2020, respectively, and, during the six months ended June 30, 2020, $21 million of property and equipment, net, of which $2 million related to finance lease ROU assets, and $46 million of other intangible assets.

The performance of our operating segments is evaluated primarily on operating income (loss), without allocating other revenues and other expenses from managed and franchised properties, other revenues, other expenses or general and administrative expenses.

The following table presents revenues for our reportable segments, reconciled to consolidated amounts:

Three Months EndedSix Months EndedThree Months EndedSix Months Ended
June 30,June 30,June 30,June 30,
20202019202020192021202020212020
(in millions)(in millions)
Franchise and licensing feesFranchise and licensing fees$134  $445  $476  $830  Franchise and licensing fees$372 $134 $617 $476 
Base and other management fees(1)
Base and other management fees(1)
12  106  78  198  
Base and other management fees(1)
48 12 78 78 
Incentive management feesIncentive management fees(5) 58  18  113  Incentive management fees21 (5)34 18 
Management and franchiseManagement and franchise141  609  572  1,141  Management and franchise441 141 729 572 
OwnershipOwnership31  387  241  699  Ownership121 31 177 241 
Segment revenuesSegment revenues172  996  813  1,840  Segment revenues562 172 906 813 
Amortization of contract acquisition costsAmortization of contract acquisition costs(7) (7) (15) (14) Amortization of contract acquisition costs(7)(7)(14)(15)
Other revenuesOther revenues10  26  33  52  Other revenues21 10 38 33 
Direct reimbursements from managed and franchised properties(2)
Direct reimbursements from managed and franchised properties(2)
196  789  941  1,564  
Direct reimbursements from managed and franchised properties(2)
329 196 552 941 
Indirect reimbursements from managed and franchised properties(2)
Indirect reimbursements from managed and franchised properties(2)
192  691  712  1,265  
Indirect reimbursements from managed and franchised properties(2)
426 192 724 712 
Intersegment fees elimination(1)
Intersegment fees elimination(1)
 (11) —  (19) 
Intersegment fees elimination(1)
(2)(3)
Total revenuesTotal revenues$564  $2,484  $2,484  $4,688  Total revenues$1,329 $564 $2,203 $2,484 
____________
(1)Includes management, royalty and IP fees charged to our ownership segment by our management and franchise segment, which were eliminated in our condensed consolidated statements of operations.
(2)Included in other revenues from managed and franchised properties in our condensed consolidated statements of operations.

1815


The following table presents operating income (loss) for our reportable segments, reconciled to consolidated income (loss) before income taxes:

Three Months EndedSix Months EndedThree Months EndedSix Months Ended
June 30,June 30,June 30,June 30,
20202019202020192021202020212020
(in millions)(in millions)
Management and franchise(1)
Management and franchise(1)
$141  $609  $572  $1,141  
Management and franchise(1)
$441 $141 $729 $572 
Ownership(1)
Ownership(1)
(63) 42  (93) 48  
Ownership(1)
(23)(63)(78)(93)
Segment operating incomeSegment operating income78  651  479  1,189  Segment operating income418 78 651 479 
Amortization of contract acquisition costsAmortization of contract acquisition costs(7) (7) (15) (14) Amortization of contract acquisition costs(7)(7)(14)(15)
Other revenues, less other expensesOther revenues, less other expenses(3) 11   17  Other revenues, less other expenses12 (3)19 
Net other revenues (expenses) from managed and franchised properties(166) 22  (237) (12) 
Depreciation and amortization(88) (86) (179) (170) 
Net other expenses from managed and franchised propertiesNet other expenses from managed and franchised properties(55)(166)(119)(237)
Depreciation and amortization expensesDepreciation and amortization expenses(46)(88)(97)(179)
General and administrative expensesGeneral and administrative expenses(63) (113) (123) (220) General and administrative expenses(98)(63)(195)(123)
Reorganization costsReorganization costs(38) —  (38) —  Reorganization costs(38)(38)
Impairment lossesImpairment losses(15) —  (127) —  Impairment losses(15)(127)
Operating income (loss)Operating income (loss)(302) 478  (234) 790  Operating income (loss)224 (302)245 (234)
Interest expenseInterest expense(106) (101) (200) (199) Interest expense(101)(106)(204)(200)
Loss on foreign currency transactions(13) (3) (4) (3) 
Other non-operating loss, net(23) (12) (23) (8) 
Gain (loss) on foreign currency transactionsGain (loss) on foreign currency transactions(1)(13)(4)
Loss on debt extinguishmentLoss on debt extinguishment(69)
Other non-operating income (loss), netOther non-operating income (loss), net(23)10 (23)
Income (loss) before income taxesIncome (loss) before income taxes$(444) $362  $(461) $580  Income (loss) before income taxes$127 $(444)$(17)$(461)
____________
(1)Includes management, royalty and IP fees charged to our ownership segment by our management and franchise segment, which were eliminated in our condensed consolidated statements of operations.

The following table presents total assets for our reportable segments, reconciled to consolidated amounts:

June 30,December 31,
20202019
(in millions)
Management and franchise$11,031  $11,455  
Ownership1,323  1,610  
Corporate and other4,772  1,892  
$17,126  $14,957  

Note 14:12: Commitments and Contingencies

We provide performance guarantees to certain owners of hotels that we operate under management contracts. Most of these guarantees allowdo not require us to terminatefund shortfalls, but allow for termination of the contract rather than fund shortfalls, if specified operating performance levels are not achieved. However, in limited cases, we are obligated to fund performance shortfalls, creating variable interests in the ownership entities of the hotels, of which we are not the primary beneficiary. As of June 30, 2020,2021, we had 45 performance guarantees, with expirations ranging from 2023 to 2039, and possible cash outlays totaling approximately $19$18 million. Our obligations under these guarantees in future periods are dependent on the operating performance level of the related hotel over the remaining term of the performance guarantee. We have included the impact of the COVID-19 pandemic on these hotels in our expectations of their future operating performance and, as of June 30, 20202021 and December 31, 2019,2020, we accrued current liabilities of $10$1 million and $3$7 million, respectively, for our performance guarantees. We do not have any letters of credit pledged as collateral against our performance guarantees. We may enter into new contracts containing performance guarantees in the future, which could increase our possible cash outlays.

We hold interests in VIEs, for which we are not the primary beneficiary, that have entered into loan agreements with third parties. Under the terms of our contractual arrangements with certain of these VIEs, we may provide financial support to such entities under specified circumstances, including default of such a VIE under a third-party loan agreement, and may have the option to acquire a controlling financial interest in such an entity at a predetermined amount. In a circumstance that we provide financial support or exercise our option to acquire an additional interest in a VIE, we may be required to reassess whether we
19


are the primary beneficiary of the VIE. If we determine that we are the primary beneficiary of the VIE, we would be required to consolidate the total assets, liabilities and results of operations of the VIE, which may be material upon consolidation.

As of June 30, 2020,2021, we guaranteed 2 loansa $10 million loan, which matures in 2023, for 32 hotels that we franchise or will franchise for a total of $30 million. One of the loans has an initial maturity date in 2022 with two one-year extension options, and the other loan will mature in 2023. As a result of the COVID-19 pandemic and our assessment of expected losses under these guarantees,franchise. Additionally, we accrued a current liability of $20 million as of June 30, 2020 for the guarantee of 1 of these loans. We do not have any letters of credit pledged as collateral against these guarantees.

We have entered into an agreement with the owner of a hotel that we manage to finance capital expenditures at the hotel.hotel, contingent on certain criteria imposed on the owner. As of June 30, 2020,2021, we had remaining possible cash outlays related to this agreement of approximately $10 million; however, we cannot currently estimate the timing of the payments or if they will be made at all.all, since we will not be obligated to fund such capital expenditures if certain terms of the agreement are not met.

In June 2021, Hilton provided 2 letters of credit totaling $26 million to the owner of a hotel that we will manage to satisfy debt service reserve requirements for their debt with a third party. Each letter of credit will expire at the earlier of the date at which it is fully drawn or 2031.

We receive fees from managed and franchised properties to operate our marketing, sales and brand programs on behalf of hotel owners.owners, which are based on the underlying hotel's sales or usage. As a result of the adverse impact of the COVID-19 pandemic on our hotels' sales and, ultimately, the program fees we earn, our costs to operate these programs have outpaced the fees received, which, as of June 30, 20202021, resulted in $88 million of amounts expended and recognized on behalf of these programs exceeding the amounts collected. As of December 31, 2019,2020, we had collected and recognized an aggregate of $150 million and $350$5 million in excess of amounts expended, respectively, across all programs.

16


We are involved in various claims and lawsuits arising in the ordinary course of business, some of which include claims for substantial sums. While the ultimate results of claims and litigation cannot be predicted with certainty, we expect that the ultimate resolution of all pending or threatened claims and litigation as of June 30, 20202021 will not have a material adverse effect on our consolidated financial position, results of operations or cash flows.

20
17


Item 2.    Management's Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our unaudited condensed consolidated financial statements and related notes included elsewhere in this Quarterly Report on Form 10-Q and with our Annual Report on Form 10-K for the fiscal year ended December 31, 2019.2020.

Forward-Looking Statements

This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"). These statements include, but are not limited to, statements related to our expectations regarding the impact of and recovery from the COVID-19 pandemic, the performance of our business, our financial results, our liquidity and capital resources and other non-historical statements. In some cases, you can identify these forward-looking statements by the use of words such as "outlook," "believes," "expects," "potential," "continues," "may," "will," "should," "could," "seeks," "projects," "predicts," "intends," "plans," "estimates," "anticipates" or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties including, among others, risks inherent to the hospitality industry, macroeconomic factors beyond our control, risks related to the impact of the COVID-19 pandemic, including as a result of new strains and variants of the virus, competition for hotel guests and management and franchise contracts, risks related to doing business with third-party hotel owners, performance of our information technology systems, growth of reservation channels outside of our system, risks of doing business outside of the U.S. and our indebtedness. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. We believe these factors include, but are not limited to, those described under "Part I—Item 1A. Risk Factors" of our Annual Report on Form 10-K for the fiscal year ended December 31, 2019 and "Part II. Other Information—Item 1A. Risk Factors" of this Quarterly Report on Form 10-Q.2020. These factors should not be construed as exhaustive and should be read in conjunction with the other cautionary statements that are included elsewhere in this Quarterly Report on Form 10-Q. We undertake no obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments or otherwise, except as required by law.

COVID-19 Pandemic

During the six months ended June 30, 2020, theThe COVID-19 pandemic has significantly impacted the global economy and strained the hospitality industry due tosince the beginning of 2020. Our Asia Pacific region began experiencing the effects of the COVID-19 pandemic in January 2020, while the pronounced negative results and suspensions of hotel operations in the Americas and Europe, Middle East and Africa ("EMEA") regions did not begin until mid-March 2020. Since the beginning of the pandemic, the pervasiveness and severity of travel restrictions and stay-at-home directives have varied by country and state and have fluctuated with COVID-19 infection surges and contractions, as well as the distribution of COVID-19 vaccinations, which commenced in place at various times duringlate 2020, and the period, resulting in cancellationsemergence of new strains and significantly reduced travel around the world. The reduction in travel has resulted in complete and partial suspensions of hotel operations in manyvariants of the locations in which our hotels are located for an indeterminate duration, which, outside of China, largely began in mid-March, and included approximately 20 percent of our global hotel properties for some portion of the reporting period.virus. As such, itthe pandemic had a material adverse impact on our results for the three and six months ended June 30, 2021 and 2020 and we expect itwhen compared to continueperiods prior to have a material adverse impact on our results in future periods, as described below under "—Results of Operations."

As of July 31, 2020, 96 percent of our global hotel properties were open, while 260 hotels had temporarily suspended operations. Hotels that have reopened generally have experienced significantly lower occupancy as compared with periods before the onset of the pandemic.pandemic, and although all periods were significantly impacted by the pandemic, none of these periods are considered comparable, and no periods affected by the pandemic are expected to be comparable to future periods. We are still unable to predict when normal economic activity and business operations will fully resume. Accordingly, given the ongoing nature of the pandemic, the ultimate impact that it will have on the Company’s business, financial performance and results of operations remains uncertain.

In response to this global crisis, weHowever, during recent months, the broader distribution of COVID-19 vaccinations and the easing of travel and other restrictions have taken actions to prioritizegenerated renewed travel and tourism activities in many markets around the safetyglobe. Additionally, although the restrictions and securityreduction in travel resulted in the suspensions of our guests, employeesoperations at certain hotels throughout 2020 and ownersthe operations of approximately 300 hotels were suspended for some period of time during the six months ended June 30, 2021, reopenings have significantly outpaced suspensions during 2021 and support our communities, which have included: (i) finding alternative uses foronly 95 hotels remained suspended as of July 21, 2021. We expect nearly all of our hotel properties such as providing housingthat were suspended for first responders and healthcare workers, which included our partnership with American Express to donate up to one million hotel room nights across the U.S. to frontline medical professionals; (ii) pledging financial assistance to organizations helping those affected by COVID-19 through our Hilton Effect Foundation; and (iii) providing the option for our Hilton Honors members to donate Hilton Honors points to select foundations aiding those impacted by COVID-19. Most recently, as properties around the world are reopening and certain travel restrictions are lifted, we launched a new program, Hilton CleanStay, that will deliver a new standardsome period of cleanliness and disinfection to our properties worldwide, and Hilton EventReady, which focuses on cleanliness and customer service specific to meetings and events. Additionally, we have taken several steps to help our business withstand this uncertain time as detailed in "—Liquidity."a result of the pandemic to be open by the end of 2021.



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Overview

Our Business

Hilton is one of the largest hospitality companies in the world, with 6,2156,676 properties comprising 983,4651,050,331 rooms in 118119 countries and territories as of June 30, 2020.2021. Our premier brand portfolio includes: our luxury and lifestyle hotel brands, Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Tempo by Hilton and Motto by Hilton; our full service hotel brands, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton,
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DoubleTree by Hilton, Tapestry Collection by Hilton and Embassy Suites by Hilton; our focused service hotel brands, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton; and our timeshare brand, Hilton Grand Vacations. As of June 30, 2020,2021, we had 108more than 118 million members in our award-winning guest loyalty program, Hilton Honors.

Segments and Regions

We analyze our operations and business by both operating segments and geographic regions. Our operations consist of two reportable segments that are based on similar products or services: (i) management and franchise and (ii) ownership. The management and franchise segment provides services, including hotel management and the licensing of our brands and IP. This segment generates its revenue from: (i) management and franchise fees charged to third-party hotel owners; (ii) licensing fees from HGV and strategic partnerships, including co-branded credit card arrangements, for the right to use certain Hilton marks and IP; and (iii) fees for managing properties in our owned and leased hotels.ownership segment. As a manager of hotels, we typically are responsible for supervising or operating the property in exchange for management fees. As a franchisor of hotels, we charge franchise fees in exchange for the use of one of our brand names and related commercial services, such as our reservation system,systems, marketing and information technology services.services, while a third party manages or operates such franchised hotels. The ownership segment primarily derives earnings from providing nightly hotel room sales, food and beverage sales and other services at our owned and leased hotels.

Geographically, we conduct business through three distinct geographic regions: (i) the Americas; (ii) Europe, Middle East and Africa ("EMEA");EMEA; and (iii) Asia Pacific. The Americas region includes North America, South America and Central America, including all Caribbean nations. Although the U.S. is included in the Americas, it, which represented 7271 percent of our system-wide hotel rooms as of June 30, 2020; therefore,2021, is included in the U.S.Americas region, it is often analyzed separately and apart from the Americas region and, as such, it is presented separately within the analysis herein. The EMEA region includes Europe, which represents the western-most peninsula of Eurasia stretching from Iceland in the west to Russia in the east, and the Middle East and Africa ("MEA"), which represents the Middle East region and all African nations, including the Indian Ocean island nations. Europe and MEA are often analyzed separately and, as such, are presented separately within the analysis herein. The Asia Pacific region includes the eastern and southeastern nations of Asia, as well as India, Australia, New Zealand and the Pacific Island nations.

System Growth and Development Pipeline

Our strategic objectives include the continued expansion of our global footprint and fee-based business. As we enter into new management and franchise contracts, we expand our business with minimal or no capital investment by us as the manager or franchisor, since the capital required to build and maintain hotels is typically provided by the third-party owner of the hotel with whom we contract to provide management services or license our brand names and IP. Prior to approving the addition of new properties to our management and franchise development pipeline, we evaluate the economic viability of the property based on its geographic location, the credit quality of the third-party owner and other factors. By increasing the number of management and franchise contracts with third-party owners, over time we expect to increase revenues, overall return on invested capital and cash available to support our business needs. While these objectives have not changed as a result of the COVID-19 pandemic, the current economic environment has posed certain challenges to the execution of our strategy, which have included and may continue to include delays in openings and new development. See further discussion on our cash management policy, as detailed in "—Liquidity."

During the six months ended June 30, 2021, we added over 220 hotels, consisting of over 36,300 rooms, to our system, contributing to nearly 30,900 net additional hotel rooms. As of June 30, 2020,2021, we had over 2,700nearly 2,590 hotels in our development pipeline that we expect to add as open hotels into our system in the future, representing nearly 414,000401,000 rooms under construction or approved for development throughout 121115 countries and territories, including 3530 countries and territories where we do not currently have any openexisting hotels. AllNearly all of the rooms in the development pipeline are within our management and franchise segment. Additionally, of the rooms in the development pipeline, 234,000247,000 rooms were located outside the U.S., and 222,000203,000 rooms were under construction. We do not consider any individual development project to be material to us.

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Brexit

In June 2016, the United Kingdom ("U.K.") held a referendum in which voters approved an exit from the European Union ("E.U.") (commonly referred to as "Brexit"). TheIn December 2020, the U.K.'s withdrawal from and the E.U. occurred on January 31, 2020, beginning the implementation period,reached a new bilateral trade and cooperation deal governing their future relationship (the "EU-UK Trade and Cooperation Agreement"), which is set to end on December 31, 2020 and can be extended up to two years. The effects of Brexit will depend on the final terms that will be negotiated during the implementation period, including the terms of any trade agreements that will dictate the U.K.’s access to E.U. markets.was fully implemented from May 1, 2021. While our results as of and for the three and six months ended June 30, 20202021 were not materially affected by Brexit specifically, the final outcomes are not yet certain. In addition, while the EU-UK Trade and Cooperation Agreement provides clarity in respect of the intended future relationship between the U.K. and the E.U. and some detailed matters of trade and cooperation, it
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remains unclear what general long-term economic, financial, trade and legal implications the U.K. withdrawal from the E.U. will have and how it will ultimately affect our business. Brexit measures could potentially disrupt the markets we serve and cause tax and foreign currency exchange rate volatility, which could have adverse effects on our business. We will continue to monitor the potential impact of Brexit on our business during the implementation period.in future periods.

Key Business and Financial Metrics Used by Management

Comparable Hotels

We define our comparable hotels as those that: (i) were active and operating in our system for at least one full calendar year as of the end of the current period, and open January 1st of the previous year; (ii) have not undergone a change in brand or ownership type during the current or comparable periods reported; and (iii) have not sustained substantial property damage, business interruption, undergone large-scale capital projects or for which comparable results were not available. Of the 6,1606,619 hotels in our system as of June 30, 2020, 5,0182021, 5,617 hotels were classified as comparable hotels. Our 1,1421,002 non-comparable hotels included 19243 hotels, or approximately threeless than one percent of the total hotels in our system, that were removed from the comparable group during the last twelve months because they have sustained substantial property damage, business interruption, underwent large-scale capital projects or comparable results were otherwise not available.

When considering business interruption in the context of our definition of comparable hotels, anyno hotel that had completely or partially suspended operations on a temporary basis at any point during the six months ended June 30, 2020time as a result of the COVID-19 pandemic was considered to be part ofexcluded from the definition of comparable hotels.hotels on that basis alone. Despite these temporary suspensions of hotel operations, we believe that including these hotels within our hotel operating statistics of occupancy, average daily rate ("ADR") and revenue per available room ("RevPAR") reflects the underlying results of our business for the three and six months ended June 30, 2021 and 2020.

Occupancy

Occupancy represents the total number of room nights sold divided by the total number of room nights available at a hotel or group of hotels for a given period. Occupancy measures the utilization of our hotels' available capacity. Management uses occupancy to gauge demand at a specific hotel or group of hotels in a given period. Occupancy levels also help us determine achievable average daily rateADR pricing levels as demand for hotel rooms increases or decreases.

Average Daily Rate ("ADR")ADR

ADR represents hotel room revenue divided by the total number of room nights sold for a given period. ADR measures average room price attained by a hotel, and ADR trends provide useful information concerning the pricing environment and the nature of the customer base of a hotel or group of hotels. ADR is a commonly used performance measure in the industry, and we use ADR to assess pricing levels that we are able to generate by type of customer, as changes in rates charged to customers have a different effecteffects on overall revenues and incremental profitability than changes in occupancy, as described above.

Revenue per Available Room ("RevPAR")RevPAR

RevPAR is calculated by dividing hotel room revenue by the total number of room nights available to guests for a given period. We consider RevPAR to be a meaningful indicator of our performance as it provides a metric correlated to two primary and key drivers of operations at a hotel or group of hotels, as previously described: occupancy and ADR. RevPAR is also a useful indicator in measuring performance over comparable periods for comparable hotels.

References to RevPAR, ADR and occupancy are presented on a comparable basis, and references to RevPAR and ADR are presented on a currency neutral basis, unless otherwise noted. As such, comparisons of these hotel operating statistics for the three and six months ended June 30, 20202021 and 20192020 use the exchange rates for the three and six months ended June 30, 2020,2021, respectively.

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EBITDA and Adjusted EBITDA

EBITDA reflects net income (loss), excluding interest expense, a provision for income tax benefit (expense) and depreciation and amortization.

Adjusted EBITDA is calculated as EBITDA, as previously defined, further adjusted to exclude certain items, including gains, losses, revenues and expenses in connection with: (i) asset dispositions for both consolidated and unconsolidated equity investments; (ii) foreign currency transactions; (iii) debt restructurings and retirements; (iv) furniture, fixtures and equipment ("FF&E") replacement reserves required under certain lease agreements; (v) share-based compensation;
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(vi) reorganization, severance, relocation and other related expenses; (vi) share-based compensation; (vii) non-cash impairment; (viii) amortization of contract acquisition costs; (ix) the net effect of reimbursable costs included in other revenues and other expenses from managed and franchised properties; and (x) other items.

We believe that EBITDA and Adjusted EBITDA provide useful information to investors about us and our financial condition and results of operations for the following reasons: (i) these measures are among the measures used by our management team to evaluate our operating performance and make day-to-day operating decisions and (ii) these measures are frequently used by securities analysts, investors and other interested parties as a common performance measure to compare results or estimate valuations across companies in our industry. Additionally, these measures exclude certain items that can vary widely across different industries and among competitors within our industry. For instance, interest expense and income taxes are dependent on company specifics, including, among other things, capital structure and operating jurisdictions, respectively, and, therefore, could vary significantly across companies. Depreciation and amortization, as well as amortization of contract acquisition costs, are dependent upon company policies, including the method of acquiring and depreciating assets and the useful lives that are used. For Adjusted EBITDA, we also exclude items such as: (i) FF&E replacement reserves for leased hotels to be consistent with the treatment of FF&Ecapital expenditures for owned hotels,property and equipment, where it is capitalized and depreciated over the life of the FF&E; (ii) share-based compensation, expense (benefit), as this could vary widely among companies due to the different plans in place and the usage of them; (iii) the net effect of our cost reimbursement revenues and reimbursed expenses, as we contractually do not operate the related programs to generate a profit over the terms of the respective contracts; and (iv) other items, such as amounts related to debt restructurings and retirements and reorganization and related severance costs, that are not core to our operations and are not reflective of our operating performance.

EBITDA and Adjusted EBITDA are not recognized terms under GAAP and should not be considered as alternatives to net income (loss) or other measures of financial performance or liquidity derived in accordance with GAAP. EBITDA and Adjusted EBITDA have limitations as analytical tools and should not be considered as alternatives, either in isolation or as a substitute, for net income (loss), cash flow or other methods of analyzing our results as reported under GAAP. Some of these limitations are:

EBITDA and Adjusted EBITDA do not reflect changes in, or cash requirements for, our working capital needs;

EBITDA and Adjusted EBITDA do not reflect our interest expense, or the cash requirements necessary to service interest or principal payments, on our indebtedness;

EBITDA and Adjusted EBITDA do not reflect income tax expenses or benefits or the cash requirements to pay our taxes;

EBITDA and Adjusted EBITDA do not reflect historical cash expenditures or future requirements for capital expenditures or contractual commitments;

EBITDA and Adjusted EBITDA do not reflect the effect on earnings or changes resulting from matters that we consider not to be indicative of our future operations;

although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will often have to be replaced in the future, and EBITDA and Adjusted EBITDA do not reflect any cash requirements for such replacements; and

other companies in our industry may calculate EBITDA and Adjusted EBITDA differently, limiting their usefulness as comparative measures.

Because of these limitations, EBITDA and Adjusted EBITDA should not be considered as discretionary cash available to us to reinvest in the growth of our business or as measures of cash that will be available to us to meet our obligations.

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Results of Operations

The hotel operating statistics by region for our system-wide comparable hotels were as follows:

Three Months EndedVarianceSix Months EndedVarianceThree Months EndedChangeSix Months EndedChange
June 30, 20202020 vs. 2019June 30, 20202020 vs. 2019June 30, 20212021 vs. 2020June 30, 20212021 vs. 2020
U.S.U.S.U.S.
OccupancyOccupancy24.4 %(55.9)%pts.41.5 %(34.5)%pts.Occupancy63.7 %39.2 %pts.55.7 %14.7 %pts.
ADRADR$101.17  (33.2)%$129.02  (13.2)%ADR$129.30 28.1 %$119.91 (6.6)%
RevPARRevPAR$24.68  (79.7)%$53.56  (52.6)%RevPAR$82.32 233.6 %$66.83 26.9 %
Americas (excluding U.S.)Americas (excluding U.S.)Americas (excluding U.S.)
OccupancyOccupancy10.3 %(60.7)%pts.32.4 %(35.8)%pts.Occupancy37.3 %27.5 %pts.33.8 %3.1 %pts.
ADRADR$76.72  (32.7)%$109.78  (5.9)%ADR$108.05 28.7 %$102.34 (13.3)%
RevPARRevPAR$7.93  (90.2)%$35.58  (55.3)%RevPAR$40.34 389.9 %$34.60 (4.7)%
EuropeEuropeEurope
OccupancyOccupancy7.1 %(72.3)%pts.30.0 %(43.1)%pts.Occupancy31.9 %25.1 %pts.25.7 %(3.8)%pts.
ADRADR$84.21  (39.9)%$115.43  (12.6)%ADR$105.83 22.6 %$96.81 (20.1)%
RevPARRevPAR$5.98  (94.6)%$34.68  (64.1)%RevPAR$33.80 470.2 %$24.87 (30.5)%
MEAMEAMEA
OccupancyOccupancy15.4 %(50.2)%pts.38.6 %(29.8)%pts.Occupancy48.8 %32.7 %pts.45.7 %8.5 %pts.
ADRADR$103.91  (28.7)%$128.99  (8.8)%ADR$131.06 28.1 %$128.18 1.0 %
RevPARRevPAR$16.01  (83.3)%$49.85  (48.5)%RevPAR$64.00 286.6 %$58.59 24.0 %
Asia PacificAsia PacificAsia Pacific
OccupancyOccupancy28.8 %(40.7)%pts.33.4 %(34.1)%pts.Occupancy56.1 %27.2 %pts.49.9 %16.8 %pts.
ADRADR$74.09  (33.3)%$96.70  (15.5)%ADR$98.71 25.4 %$98.26 (5.1)%
RevPARRevPAR$21.31  (72.4)%$32.31  (58.2)%RevPAR$55.39 143.1 %$49.08 43.3 %
System-wideSystem-wideSystem-wide
OccupancyOccupancy22.3 %(56.1)%pts.39.3 %(35.1)%pts.Occupancy58.5 %36.1 %pts.51.3 %12.6 %pts.
ADRADR$97.18  (33.2)%$124.94  (12.6)%ADR$124.75 28.0 %$116.51 (7.1)%
RevPARRevPAR$21.67  (81.0)%$49.06  (53.9)%RevPAR$73.03 233.8 %$59.75 23.2 %

During the three and six months ended June 30, 2020,2021, the COVID-19 pandemic continued to negatively impact our business and our hotel operating statistics. However, we experienced significant declinesimprovement in RevPAR in all regionsour results as compared to the sameprevious periods in 2019, due to both occupancy and ADR decreases resulting fromduring the COVID-19 pandemic. Our Asia Pacific region experiencedpandemic, particularly during the effectsthree months ended June 30, 2021, as a result of an upward trend in travel and tourism with the easing of COVID-19 restrictions. The negative impact of the COVID-19 pandemic early in 2020, with suspensions of hotel operations beginning in late January. Pronounced negative results in the Americas and EMEA regions laggedaffected the Asia Pacific region with hotel suspensions in January 2020, before spanning to the U.S., Americas (excluding the U.S.), Europe and MEA regions in mid-March 2020. Therefore, the results for the six months ended June 30, 2021 and 2020 for the U.S., Americas (excluding the U.S.), Europe and MEA regions are less comparable than the Asia Pacific region and reflect less improvement, if any, in RevPAR between the two periods, as those regions beginning in mid-March. Ofwere not affected for the approximately 1,205 properties that had suspended hotel operations at some pointentirety of the six months ended June 30, 2020. Although all regions showed significant improvement compared to the three months ended June 30, 2020, Europe's recovery was outpaced by the other regions during the six months ended June 30, 2021 due to continued COVID-19 restrictions and travel barriers across the region. The three months ended June 30, 2020 approximately 46 percentreflected the lowest occupancy and RevPAR of any period for all regions since the start of the pandemic. Further, as a result of the pandemic, certain hotels suspended operations at various times throughout 2020, but the majority of those hotels were inreopened by 2021.

Overall, we are recovering from the U.S., 10 percent were innegative impact of the Americas (excluding U.S.), 23 percent were in Europe, 5 percent were in MEApandemic and 16 percent were in Asia Pacific.while some hotels suspended operations during the six months ended June 30, 2021, reopenings significantly outpaced suspensions. As of July 31, 2020,such, the operations at 260of only approximately 300 hotels, primarily located in the U.S., and Europe, were temporarily suspended. However,suspended for some period of time during the six months ended June 30, 2021, as compared to approximately 1,205 hotels during the six months ended June 30, 2020. Further, as of June 30, 2021, the number of hotels with suspended operations was the fewest as of any period end since the start of the pandemic, with more than 98 percent of our global hotel properties open. And while most properties, including those that have reopened havefollowing suspensions of their operations, experienced significantly lower occupancy during 2020 and 2021 as
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compared withto periods prior to the onset of the pandemic, as business and transient demand remains lower and travel restrictions and stay-at-home directives are stillwe experienced sequential monthly improvement in place in many areas.
On a global level, the pervasiveness of the COVID-19 impact began in late March, with its most significant adverse impact on occupancy, ADR and RevPAR seen in April. Since April, all regions, except for MEA, have experienced month over month increases in occupancy and RevPAR. We experiencedon a system-wide basis during the most notable recoveries in the U.S. and Asia Pacific with occupancy levels up approximately 20 percentage points and 15 percentage points, respectively, from April to June.six months ended June 30, 2021.

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The table below provides a reconciliation of net income (loss) to EBITDA and Adjusted EBITDA:

Three Months EndedSix Months EndedThree Months EndedSix Months Ended
June 30,June 30,June 30,June 30,
20202019202020192021202020212020
(in millions)(in millions)
Net income (loss)Net income (loss)$(432) $261  $(414) $420  Net income (loss)$128 $(432)$19 $(414)
Interest expenseInterest expense106  101  200  199  Interest expense101 106 204 200 
Income tax expense (benefit)(12) 101  (47) 160  
Depreciation and amortization88  86  179  170  
Income tax benefitIncome tax benefit(1)(12)(36)(47)
Depreciation and amortization expensesDepreciation and amortization expenses46 88 97 179 
EBITDAEBITDA(250) 549  (82) 949  EBITDA274 (250)284 (82)
Loss on foreign currency transactions13     
Loss (gain) on foreign currency transactionsLoss (gain) on foreign currency transactions13 (1)
Loss on debt extinguishmentLoss on debt extinguishment— — 69 — 
FF&E replacement reservesFF&E replacement reserves 15  21  29  FF&E replacement reserves11 15 21 
Share-based compensation expenseShare-based compensation expense24  47  12  81  Share-based compensation expense53 24 92 12 
Reorganization costsReorganization costs38  —  38  —  Reorganization costs— 38 — 38 
Impairment lossesImpairment losses15  —  127  —  Impairment losses— 15 — 127 
Amortization of contract acquisition costsAmortization of contract acquisition costs  15  14  Amortization of contract acquisition costs14 15 
Net other expenses (revenues) from managed and franchised properties166  (22) 237  12  
Other adjustment items(1)
31  19  42  29  
Net other expenses from managed and franchised propertiesNet other expenses from managed and franchised properties55 166 119 237 
Other adjustments(1)
Other adjustments(1)
(1)31 42 
Adjusted EBITDAAdjusted EBITDA$51  $618  $414  $1,117  Adjusted EBITDA$400 $51 $598 $414 
____________
(1)Includes severance not related to the reorganization activities undertaken in response to the COVID-19 pandemic and other items. The three and six months ended June 30, 2020 also include losses related to the disposal of an investment and an accrual forthe settlement of a loandebt guarantee for a franchised hotel. The three and six months ended June 30, 2019 also include expenses recognized in connection with the refinancings and repayments of our senior secured credit facilities.

Revenues

Three Months EndedPercentSix Months EndedPercentThree Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,ChangeJune 30,ChangeJune 30,Change
202020192020 vs. 2019202020192020 vs. 2019202120202021 vs. 2020202120202021 vs. 2020
(in millions)(in millions)(in millions)(in millions)
Franchise and licensing feesFranchise and licensing fees$132  $444  (70.3)$471  $826  (43.0)Franchise and licensing fees$369 $132 
NM(1)
$611 $471 29.7
Base and other management feesBase and other management fees$ $89  (91.0)$68  $169  (59.8)Base and other management fees$42 $
NM(1)
$67 $68 (1.5)
Incentive management feesIncentive management fees(5) 58  
NM(1)
18  113  (84.1)Incentive management fees21 (5)
NM(1)
34 18 88.9
Total management feesTotal management fees$ $147  (98.0)$86  $282  (69.5)Total management fees$63 $
NM(1)
$101 $86 17.4
____________
(1)Fluctuation in terms of percentage change is not meaningful.

The COVID-19 pandemic began to significantly impact our franchise and licensing fees and management fees in March 2020. The increases in fees that were recognized in 2021, as compared to fees recognized during the related reductionsame periods in global2020, were driven by an upward trend in travel and tourism resultedin 2021 resulting from increased confidence and desire to travel by our customers, as COVID-19 vaccinations were distributed more broadly and COVID-19 restrictions began to ease. Additionally, there were decreases in the complete or partial suspensionsnumber of hotelhotels that had suspended operations atas a result of the pandemic during the respective periods, with approximately 1,170 of our managed and franchised properties athotels with suspended operations for some pointperiod of time during the six months ended June 30, 2020. Of these2020, while only approximately 285 managed and franchised hotels more than half had reopened assuspended operations for some period of time during the six months ended June 30, 2021. As of June 30, 2020.2021, all but approximately 100 of these hotels had reopened.

On a comparable basis, decreases in occupancy and ADR led to reduced RevPAR, resulting in decreases in franchise fees and management fees from our comparable managed and franchised properties. For the three months ended June 30, 2020,2021, RevPAR decreased 77.9increased 218.1 percent at our comparable franchised properties and 88.3308.3 percent at our comparable managed properties, resulting from reducedas a result of increases in occupancy of 54.638.3 percentage points and 59.729.5 percentage points, respectively, and reducedincreased ADR of 29.124.2 percent and 44.746.2 percent, respectively. For the six months ended June 30, 2020,2021, RevPAR decreased 51.6increased 29.6 percent at our comparable franchised properties and 58.76.5 percent at our comparable
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managed properties resulting from reducedas a result of increased occupancy of 33.614.8 percentage points and 39.36.5 percentage points, respectively, and reducedpartially offset by decreased ADR of 12.25.0 percent and 10.710.9 percent, respectively.

Including new development and ownership type transfers, from January 1, 2020 to June 30, 2021, we added nearly 570 managed and franchised properties on a net basis, providing an additional 79,700 rooms to our management and franchise segment. As new hotels were part of our system for full periods and as they recovered from the negative impact of the COVID-19 pandemic, such hotels increased our franchise and management fees during the periods, and we expect this trend to continue in future periods.

Additionally, licensing and other fees increased $48 million and $28 million during the three and six months ended June 30, 2021, respectively, primarily due to increases in licensing fees from HGV and our strategic partnerships, which were the result of increases in timeshare revenues and higher co-branded credit cardholder spend, respectively, both resulting from the rise in travel and tourism during the periods.

Incentive fees decreasedincreased during the periods as they are based on hotels' operating profits, which have declined and are expected to continue to declineimproved from the prior year as a result of the COVID-19 pandemic. Forincreased demand at our properties. Incentive fees during the three months ended June 30, 2020 we reversedwere negative due to the reversal in that period of certain incentive fees that were recognized in the previous period due to the expectation that stated return thresholds to the hotel owners would no longer be met.
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Management and franchise and licensing fees also decreased on a non-comparable basis. Licensing and other fees decreased $48 million and $53 million during the three and six months ended June 30,March 31, 2020, respectively, primarily due to decreased licensing fees from both our strategic partnerships and HGV as a result of revisions of the COVID-19 pandemic. The six months ended June 30, 2020, also included a $12 million decrease in termination fees, attributable to a termination feeestimates of the expected operating profit for certain managed hotels during that was recognized in 2019 for the redevelopment of a franchised hotel.reporting period.

Including new development and ownership type transfers, from January 1, 2019 to June 30, 2020, we added 532 managed and franchised properties on a net basis, providing an additional 71,073 rooms to our management and franchise segment. While we have historically experienced increases to management and franchise fees as new hotels are a part of our system for full periods, the impact of the COVID-19 pandemic has outweighed the impact of these property additions in 2020.

Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202020192020 vs. 2019202020192020 vs. 2019
(in millions)(in millions)
Owned and leased hotels$31  $387  (92.0)$241  $699  (65.5)

Owned and leased hotel revenues decreased primarily due to the COVID-19 pandemic and the related reduction in global travel and tourism. As a result of the COVID-19 pandemic, approximately 35 hotels in our ownership segment had temporarily suspended operations at some point in time during the six months ended June 30, 2020, of which nearly 10 hotels had reopened as of June 30, 2020. On a comparable basis, decreases in occupancy and ADR led to reduced RevPAR, resulting in decreases in revenues from our comparable owned and leased hotels. For the three and six months ended June 30, 2020, RevPAR decreased 96.0 percent and 67.9 percent, respectively, resulting from reduced occupancy of 73.5 percentage points and 45.1 percentage points, respectively, and reduced ADR of 41.6 percent and 16.1 percent, respectively. Additionally, owned and leased hotel revenues decreased $12 million and $28 million during the three and six months ended June 30, 2020, respectively, due to properties that were transferred to our managed and franchised segment during 2019.

Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202020192020 vs. 2019202020192020 vs. 2019
(in millions)(in millions)
Other revenues$10  $26  (61.5)$33  $52  (36.5)

The decreases in other revenues during the three and six months ended June 30, 2020 were primarily due to decreases in revenues from our purchasing operations related to delayed hotel improvement projects and lower volume purchasing based on reduced hotel demand as a result of the COVID-19 pandemic.

Operating Expenses


Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202020192020 vs. 2019202020192020 vs. 2019
(in millions)(in millions)
Owned and leased hotels$95  $334  (71.6)$334  $632  (47.2)

Owned and leased hotel expenses decreased primarily due to decreases in occupancy resulting from the COVID-19 pandemic and approximately 35 hotels suspending operations at some point during the six months ended June 30, 2020. Further, as a result of declining performance, variable rent expense was reduced at most leased hotels with a variable rent structure. However, certain fixed costs of maintaining these hotels, even while temporarily closed or operating with very low occupancy, could not be reduced at the same rate as the hotel revenue decreases during the periods. Additionally, owned and leased hotel expenses decreased $11 million and $25 million during the six months ended June 30, 2020 related to properties that were transferred to our managed and franchised segment during 2019.

27


Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202020192020 vs. 2019202020192020 vs. 2019
(in millions)(in millions)
Depreciation and amortization$88  $86  2.3$179  $170  5.3
General and administrative63  113  (44.2)123  220  (44.1)
Reorganization costs38  —  
NM(1)
38  —  
NM(1)
Impairment losses15  —  
NM(1)
127  —  
NM(1)
Other expenses13  15  (13.3)27  35  (22.9)
Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202120202021 vs. 2020202120202021 vs. 2020
(in millions)(in millions)
Owned and leased hotels$121 $31 
NM(1)
$177 $241 (26.6)
____________
(1)Fluctuation in terms of percentage change is not meaningful.

The increases in depreciationAs a result of the COVID-19 pandemic, the operations of approximately 15 and amortization expense35 of our owned and leased hotels were primarily due to increases in amortization expense resulting from additions to capitalized software costs during 2020 and 2019, partially offset by reduced amortization expense due to impairment losses on other intangible assets related to our leased properties that were recognizedsuspended for some period of time during the six months ended June 30, 2021 and 2020, respectively, and, as of June 30, 2021, all of these hotels had reopened.

The increase in owned and leased hotel revenues during the three months ended June 30, 2021 was primarily attributable to a $73 million increase in revenues from our comparable owned and leased hotels that was due to an increase in RevPAR of 492.6 percent, resulting from increases in occupancy and ADR of 21.8 percentage points and 14.1 percent, respectively, as well as the decrease in the number of these hotels that had suspended operations during the periods. Additionally, the increase included a $23 million increase in COVID-19 relief subsidies from international governments.

Although the three months ended June 30, 2021 reflected signs of recovery from the COVID-19 pandemic, we still experienced a decrease in revenues from owned and leased hotels during the six months ended June 30, 2021, as the majority of our owned and leased hotels did not suspend operations or otherwise sustain negative results because of the pandemic until March 2020. Revenues from our comparable owned and leased hotels decreased $41 million during the six months ended June 30, 2021, due to reduced RevPAR of 40.8 percent, resulting from decreases in occupancy and ADR of 7.6 percentage points and 19.0 percent, respectively. However, the decrease in revenues during the six months ended June 30, 2021 was partially offset by a $28 million increase in COVID-19 relief subsidies from international governments and an $11 million increase due to favorable foreign currency exchange rates.

Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202120202021 vs. 2020202120202021 vs. 2020
(in millions)(in millions)
Other revenues$21 $10 
NM(1)
$38 $33 15.2
____________
(1)Fluctuation in terms of percentage change is not meaningful.

For the three months ended June 30, 2021, other revenues increased primarily due to increased revenue from our purchasing operations related to improving hotel demand resulting from the rise in travel and tourism during the period.
24


Operating Expenses

Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202120202021 vs. 2020202120202021 vs. 2020
(in millions)(in millions)
Owned and leased hotels$142 $95 49.5$252 $334 (24.6)

The changes in our owned and leased hotel expenses primarily reflect the changes in occupancy during the three and six months ended June 30, 2021, as discussed in "—Revenues," which drove food and beverage expenses and certain of the variable operating costs of the hotels. Additionally, there were changes in rent expense for our leased hotels, particularly variable rent expense, which is generally based on hotel performance, consistent with the changes in owned and leased hotel revenues. Further, although the operations of certain owned and leased hotels were suspended for some period of time during the six months ended June 30, 2021 and 2020, and most remaining open hotels were operating with low occupancy, particularly during the three months ended June 30, 2020, certain fixed costs of maintaining these hotels, such as fixed rent and certain minimum maintenance and utility costs, could not be reduced at the same rate that those hotels' revenues may have decreased. The changes during the three and six months ended June 30, 2021 also included increases in owned and leased hotel expenses of $7 million and $20 million, respectively, as a result of unfavorable foreign currency exchange rates.

Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202120202021 vs. 2020202120202021 vs. 2020
(in millions)(in millions)
Depreciation and amortization expenses$46 $88 (47.7)$97 $179 (45.8)
General and administrative expenses98 63 55.6195 123 58.5
Reorganization costs— 38 (100.0)— 38 (100.0)
Impairment losses— 15 (100.0)— 127 (100.0)
Other expenses13 (30.8)19 27 (29.6)

The decreases in depreciation and amortization expenses were due to decreases in amortization expenses, primarily resulting from certain management and franchise contract intangible assets that were recorded at the Merger becoming fully amortized during 2020.

GeneralThe increases in general and administrative expenses decreasedwere primarily due to increased share-based compensation expense as a result of actions taken byexpenses recognized during the Companythree and six months ended June 30, 2021 for all of the outstanding performance shares, which were probable of achievement as of June 30, 2021, while the expenses recognized during the three and six months ended June 30, 2020 to reduce or eliminate certain corporate costswere net of the reversal of expenses recognized in response to the COVID-19 pandemic; refer to "—Liquidity and Capital Resources" for additional information. These actions are expected to also reduce costs in future periods. In addition, share-based compensation expense decreased due toprior periods as a result of the determination that the performance conditions of our outstandingthe performance shares that were originally awarded in 2018 and 2019 performance shares were no longer probable of achievement, resulting in a reversal of previously recognized expense for the outstanding 2019 performance awards during the three and six months ended June 30, 2020 and for the outstanding 2018 performance awards during the six months ended June 30, 2020; seeachievement. See Note 10:8: "Share-Based Compensation" in our unaudited condensed consolidated financial statements for additional information.

During the three and six months ended June 30, 2020, we recognized reorganization costs related to activities undertaken in response to the COVID-19 pandemic, primarily relating to reductions in our workforce and the associated costs.

During the three months ended June 30, 2020, we recognized impairment losses of $6 million and $9 million of impairment losses on hotelfor operating lease ROU assets, and, management contract acquisition costs, respectively. Duringduring the six months ended June 30, 2020, we recognized impairment losses of $51 million, $21 million $9 million and $46 million of impairment losses on hotelfor operating lease ROU assets, property and equipment, related to our leased properties, management contract acquisition costsnet and other intangible assets, net, respectively, related to our leased hotel properties, respectively.properties. Additionally, during the three and six months ended June 30, 2020, we recognized impairment losses of $9 million related to management contract acquisition costs. These impairment losses were due to a decline in results and expected future performance at the related hotels as a result of the COVID-19 pandemic.

Other expenses decreased primarily as a result of decreases inexpenses related to performance guarantees being recognized during the three and six months ended June 30, 2020. Additionally, the decrease during the six months ended June 30, 2021 included decreased expenses from our purchasing operations, resulting from reduced demand, partially offset by an increase in amounts accrued related to our performance guarantees.operations.

25


Non-operating Income and Expenses

Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202020192020 vs. 2019202020192020 vs. 2019
(in millions)(in millions)
Interest expense$(106) $(101) 5.0$(200) $(199) 0.5
Loss on foreign currency transactions(13) (3) 
NM(1)
(4) (3) 33.3
Other non-operating loss, net(23) (12) 91.7(23) (8) 
NM(1)
Income tax benefit (expense)12  (101) 
NM(1)
47  (160) 
NM(1)
Three Months EndedPercentSix Months EndedPercent
June 30,ChangeJune 30,Change
202120202021 vs. 2020202120202021 vs. 2020
(in millions)(in millions)
Interest expense$(101)$(106)(4.7)$(204)$(200)2.0
Gain (loss) on foreign currency transactions(1)(13)(92.3)(4)
NM(1)
Loss on debt extinguishment— — 
NM(1)
(69)— 
NM(1)
Other non-operating income (loss), net(23)
NM(1)
10 (23)
NM(1)
Income tax benefit12 (91.7)36 47 (23.4)
____________
(1)Fluctuation in terms of percentage change is not meaningful.

The increaseschanges in interest expense were primarilyduring the three and six months ended June 30, 2021 included the increase in interest expense due to the issuanceissuances of the 4.875%2025 Senior Notes and the 2028 Senior Notes in April 2020, as well as decreases resulting from the issuances of new senior unsecured notes and extinguishments of existing senior unsecured notes in December 2020 and February 2021, which reduced the weighted average interest rates on our outstanding senior unsecured notes. Additionally, our variable interest expense decreased during the three and six months ended June 30, 2021 due 2030to declines in June 2019, the variable interest rate on our Term Loan, as well as significant principal repayments that were made on the Revolving Credit Facility during the periods, while no such payments were made during 2020 after our full draw down on the Revolving Credit Facility in March 2020 and the issuances of the 5.375% 2025 Senior Notes and the 2028 Senior Notes2020. See Note 5: "Debt" in April 2020. The increases were partially offset by a decrease in interest expenseour unaudited condensed consolidated financial statements for additional information on our Term Loans due to a 2019 principal repayment of $500 million and a lower variable interest rate, as well as decreased variable interest expense of certain finance leases for our hotels that resulted from a decline in operating performance.indebtedness.
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The gains and losses on foreign currency transactions included changes in foreign currency exchange rates on certain intercompany financing arrangements, including short-term cross-currency intercompany loans. The changes were the result of various currencies, but primarily the Australian dollar.

Loss on debt extinguishment for the threesix months ended June 30, 2020, were primarily2021 related to changesthe redemption of the 2026 Senior Notes and included a redemption premium of $55 million and the accelerated recognition of unamortized deferred financing costs on the 2026 Senior Notes of $14 million. See Note 5: "Debt" in the Australian dollar.our unaudited condensed consolidated financial statements for additional information.

Other non-operating loss, net for the three and six months ended June 30, 2020 primarily included losses related to the disposal of an accrual forinvestment and the settlement of a loandebt guarantee for a franchised hotel and the disposal of an investment. Other non-operating loss, net forhotel.

The decreases in income tax benefit during the three and six months ended June 30, 2019 primarily included a loss on the disposal of an unconsolidated real estate investment and expenses recognized in connection with the refinancings and repayments of our senior secured credit facilities.

The changes in the income tax provisions2021 were primarily attributable to decreaseschanges in income before income taxes, partially offset by reductionsbenefits recognized as a result of the tax rate change implemented as part of the U.K. Finance Act and increases in the tax benefits recognized for the expected NOLsnet operating losses generated in 20202021 in certain foreign jurisdictions. For additional information, see Note 9:7: "Income Taxes" in our unaudited condensed consolidated financial statements.

Segment Results

Refer to Note 13:11: "Business Segments" in our unaudited condensed consolidated financial statements for reconciliations of revenues for our reportable segments to consolidated amounts and of segment operating income to consolidated income (loss) before income taxes. We primarily evaluate our business segment operating performance using segment operating income (loss), without allocating other revenues and other expenses from managed and franchised properties, other revenues, other expenses or general and administrative expenses.

Refer to "—Revenues" for further discussion of the decreasesincreases in revenues from our managed and franchised properties, which are correlated to our management and franchise segment revenues and segment operating income. Refer to "—Revenues" and "—Operating Expenses" for further discussion of the decreaseschanges in revenues and operating expenses at our owned and leased hotels, which are correlated with our ownership segment revenues and segment operating income (loss).losses.

26


Liquidity and Capital Resources

Overview

As of June 30, 2020,2021, we had total cash and cash equivalents of $3,575$1,127 million, including $72$83 million of restricted cash and cash equivalents. The majority of our restricted cash and cash equivalents balanceare related to cash collateral on our self-insurance programs and cash held for FF&E reserves.

Although we cannot presently estimate the ultimate and total financial impact of the unprecedented COVID-19 pandemic, which is highly dependent on the severity and duration of the pandemic, we expect it will continue to have a significant adverse impact on our results of operations. As such, dueIn response to the uncertainties associated withglobal crisis resulting from the COVID-19 pandemic, in addition to the actions we took to prioritize the safety and the indeterminate lengthsecurity of time it will affect the hospitality industry,our guests, employees and owners and support our communities, we have takentook certain proactive measures in 2020 to securehelp our business withstand this uncertain time. This included securing our liquidity position to be able to meet our obligations for the foreseeable future, which have included: (i) fullyincluding issuing senior notes, drawing down on the full capacity of our $1.75 billion Revolving Credit Facility; (ii) suspending dividend paymentsFacility and share repurchases; (iii) implementing strict cost management measures, such as temporarily halting marketing programs, temporarily eliminating non-essential expenses, including capital expenditures, and reducing payroll and related costs through workforce reductions, furloughs and temporary salary reductions; (iv) consummating the Honors Points Pre-Sale;Pre-Sale. Further, in February 2021, we issued the 2032 Senior Notes to continue to extend debt maturities and (v) issuing $1.0 billion aggregate principal amountreduce our cost of senior notes.debt by repaying the 2026 Senior Notes. Based on our continued recovery and expectations of the foreseeable demands on our available cash and our liquidity in future periods, we fully repaid the $1,690 million outstanding debt balance on the Revolving Credit Facility during the six months ended June 30, 2021, including $1,190 million in June 2021.

Our known short-term liquidity requirements primarily consist of funds necessary to pay for operating and other expenditures, including costs associated with the management and franchising of hotels, corporate expenses, payroll and compensation costs, taxes and compliance costs, interest payments on our outstanding indebtedness, contract acquisition costs and capital expenditures for required renovations and maintenance at the hotels within our ownership segment. We expect to pay a significant portion of the reorganization costs recognized during the three months ended June 30, 2020 in the three months ending September 30, 2020. While our accounts receivable balance as of June 30, 20202021 is less than periods prior periods,to the start of the pandemic, we are generally experiencing slower payment of certain fees due to us. As such, we have considered the implications of these delayed payment trends in developing our estimates of expected future credit losses. However, during the current period, we experienced some improvement with respect to the timing of customer payments in comparison to previous periods impacted by the pandemic.

Our long-term liquidity requirements primarily consist of funds necessary to pay for scheduled debt maturities, capital improvements to the hotels within our ownership segment, commitments to owners in our management and franchise segment and corporate capital and information technology expenditures. We formally suspended share repurchases in March 2020 given the economic environment and our efforts to preserve cash, and no share repurchases have currentlybeen made since then. However, the stock repurchase program remains authorized by the board of directors, with approximately $2.2 billion remaining available for share repurchases under the program, and we may resume share repurchases in the future at any time, depending on market conditions, our capital needs and other factors. Additionally, we suspended dividend payments andin 2020, but we expect that both share repurchases but expect that these activitiesand dividend payments will be reinstated in future periods and result in uses of liquidity in future periods.liquidity.

29


WeAlthough the COVID-19 pandemic has caused us to temporarily change our cash management strategy, we have a long-term investment policy that is focused on the preservation of capital and maximizing the return on new and existing investments and returning available capital to stockholders through dividends and share repurchases. However,repurchases, which we expect to reimplement at some time in the COVID-19 pandemic has caused us to temporarily change our cash management strategy as described above.future. Within the framework of our long-term investment policy, we currently intend to continue to finance our business activities primarily with cash on our balance sheet as of June 30, 2020 and2021, cash generated from our operations.operations and, as needed, the use of the available capacity of our Revolving Credit Facility.

After considering our approach to liquidity and accessing our available sources of cash, we believe that our cash position and sources of liquidity will be adequate to meet anticipated requirements for operating and other expenditures, including corporate expenses, payroll and related benefits, taxes and compliance costs and other commitments for an estimated period of at least 24 months, even at very low occupancy levels.the foreseeable future based on current conditions. The objectives of our cash management policy are to maintain the availability of liquidity while minimizing operational costs.

We may from time to time issue or incur or increase our capacity to incur new debt and/or purchase our outstanding debt through underwritten offerings, open market transactions, privately negotiated transactions or otherwise. Issuances or incurrence of new debt (or an increase in our capacity to incur new debt) and/or purchases or retirement of outstanding debt, if any, will depend on prevailing market conditions, liquidity requirements, contractual restrictions and other factors. The amounts involved may be material.

We formally suspended share repurchases given the current economic environment and our efforts to preserve cash, and no share repurchases were made after March 5, 2020. The stock repurchase program remains authorized by the board of directors, and we may resume share repurchases in the future at any time, depending on market conditions, our capital needs and other factors. Prior to the suspension, during the six months ended June 30, 2020, we repurchased 2.6 million shares of our common stock under our stock repurchase program for $279 million, which we funded principally with available cash. As of June 30, 2020, approximately $2.2 billion remained available for share repurchases under the program.
27


Sources and Uses of Our Cash and Cash Equivalents

The following table summarizes our net cash flows:
Six Months EndedPercent
June 30,Change
202020192020 vs. 2019
(in millions)
Net cash provided by operating activities$946  $650  45.5
Net cash used in investing activities(76) (95) (20.0)
Net cash provided by (used in) financing activities2,082  (323) 
NM(1)

Six Months EndedPercent
June 30,Change
202120202021 vs. 2020
(in millions)
Net cash provided by (used in) operating activities$(300)$946 
NM(1)
Net cash used in investing activities(14)(76)(81.6)
Net cash provided by (used in) financing activities(1,818)2,082 
NM(1)
____________
(1)Fluctuation in terms of percentage change is not meaningful.

Operating Activities

The increasechange in net cash provided byflows from operating activities was primarily attributable to the result of $1.0 billion of cash received in connection with the Honors Points Pre-Sale offsetduring the six months ended June 30, 2020. Excluding the impact of this transaction, cash flows provided by decreases(used in) operating activities were flat during the six months ended June 30, 2021, as the increase in cash inflows generated from our properties, largely as a result of an increase in system-wide RevPAR related to recovery from the COVID-19 pandemic, and the decreases in cash paid for interest and income taxes, were offset by a $92 million increase in payments of contract acquisition costs that, despite the current challenging conditions, continue our strategic investment in growing our system by adding hotels to our management and franchise properties and our owned and leased hotels. The decreases were largely the result of decreases in system-wide RevPAR due to the COVID-19 pandemic, as further discussed in "—Revenues." Additionally, cash paid for taxes decreased $104 million, primarily resulting from decreases in income before income taxes, as well as NOLs that were generated in 2020 in many foreign tax jurisdictions that had taxable income in 2019.segment.

Investing Activities

Net cash used in investing activities primarily related to capital expenditures for property and equipment and capitalized software costs. Beginning in March 2020, we took steps to temporarily eliminate non-essential expenses, including capital expenditures, in response to the COVID-19 pandemic. While we do not expect to be able to fully eliminate such expenditures, we expect to materially reduce our spending on an annual basis, when compared to the prior year. Our capital expenditures for property and equipment primarily consisted of expenditures related to our corporate facilities and the renovation of hotels in our ownership segment, and our capitalized software costs that were related to various systems initiatives for the benefit of both our hotel owners and our overall corporate operations.operations and to capital expenditures for property and equipment related to our corporate facilities and the renovation of certain hotels in our ownership segment. Beginning in March 2020, we took steps to temporarily reduce such expenditures in response to the COVID-19 pandemic; however, we expect such costs to increase in future periods, aligned to our recovery from the pandemic.

30


Financing Activities

The change in cash flows related tofrom financing activities was primarily attributable to a $1.5 billion increase in net borrowings and repayments under our Revolving Credit Facility, a $500 million decreasewhich we fully drew down during the six months ended June 30, 2020 in response to the COVID-19 pandemic, resulting in net cash inflows of $1.5 billion, while we fully repaid the $1.69 billion outstanding debt balance during the six months ended June 30, 2021. Additionally, during the six months ended June 30, 2020, we had an additional net $1.0 billion of senior notes borrowings and repayments under our Term Loans andas compared to the six months ended June 30, 2021. Further, cash outflows decreased $338 million as a $400 million decreaseresult of decreases in share repurchases and dividend payments.payments, as both programs remained suspended during the six months ended June 30, 2021.

Debt and Borrowing Capacity

As of June 30, 2020,2021, our total indebtedness, excluding unamortized deferred financing costs and discount, was approximately $10.6$8.9 billion. For additional information on our total indebtedness, including fully drawing downfinancing transactions executed during the six months ended June 30, 2021, availability under our Revolving Credit Facility our issuance of $1.0 billion aggregate principal amount of senior notes and guarantees on our debt, refer to Note 6:5: "Debt" in our unaudited condensed consolidated financial statements.

If we are unable to generate sufficient cash flow from operations in the future to service our debt, we may be required to reduce capital expenditures or issue additional equity securities. Our ability to make scheduled principal payments and to pay interest on our debt depends on our future operating performance, which is subject to general conditions in or affecting the hospitality industry that may be beyond our control. Although our operating activities provided cash during the six months ended June 30, 2020 it was primarily a result of the Honors Points Pre-Sale. The COVID-19 pandemic negatively impacted our cash flows from operations duringas compared to periods prior to the period,onset of the pandemic, and will continue to do so for an indeterminate period of time. We have takenDuring 2020, we took precautions to secure our cash position, as discussed above, and, with our business recovering during the current period, we were able to repay outstanding debt borrowings on our Revolving Credit facility and we expect to be able to meet our current obligations. Furthermore, we do not have any material indebtedness outstanding that matures prior to June 2024.May 2025.

28


Contractual Obligations

During the six months ended June 30, 2020,2021, we issued the 2032 Senior Notes, redeemed the 2026 Senior Notes and fully drew down $1.69 billion underrepaid the $1,690 million outstanding debt balance on our Revolving Credit Facility, after giving effect to the letters of credit outstanding, which matures in 2024 and is repayable by us at any time. Further, we issued $500 million aggregate principal amount of senior notes due 2025 and $500 million aggregate principal amount of senior notes due 2028. Other than these borrowings,Facility. Otherwise, there were no material changes to our contractual obligations from what we previously disclosed in our Annual Report on Form 10-K for the fiscal year ended December 31, 2019.2020.

Off-Balance Sheet Arrangements

See Note 14: "Commitments and Contingencies" in our unaudited condensed consolidated financial statements for a discussion of our off-balance sheet arrangements.

Summarized Guarantor Financial Information

HOC is the issuer of the Senior Notes and is 100 percent owned directly by Hilton Worldwide Parent LLC ("HWP"), which, in turn, is 100 percent owned directly by the Parent. The Senior Notes are guaranteed jointly and severally on a senior unsecured basis by the Parent, HWP and substantially all of the Parent's direct and indirect wholly owned domestic restricted subsidiaries, except for HOC the issuer (together, the "Guarantors"). The indentures that govern the Senior Notes provide that any subsidiary of the Company that provides a guarantee of our senior secured credit facilities will guarantee the Senior Notes. As of June 30, 2020,2021, none of our foreign subsidiaries or domestic subsidiaries owned by foreign subsidiaries or conducting foreign operations or our non-wholly owned subsidiaries guaranteed the Senior Notes.

The guarantees are full and unconditional, subject to certain customary release provisions. The indentures that govern the Senior Notes provide that any Guarantor may be released from its guarantee so long as: (i) the subsidiary is sold or sells all of its assets; (ii) the subsidiary is released from its guarantyguarantee under our senior secured credit facilities; (iii) the subsidiary is declared "unrestricted" for covenant purposes; or (iv) the requirements for legal defeasance or covenant defeasance or to discharge the indenture have been satisfied, in each case in compliance with applicable provisions of the indentures.

31


Neither HOC nor any of the Guarantors havehas any reporting obligation under the Exchange Act in respect of the Senior Notes;
however, we are supplementally providing the information set forth below. The following tables present summarized financial information for HOC, along with the Parent and all other Guarantors, on a combined basis:

As of
June 30, 20202021
(in millions)
ASSETS
Total current assets$711992 
Intangible assets, net8,8628,798 
Total intangibles and other assets9,1339,283 
TOTAL ASSETS9,84410,275 
LIABILITIES AND DEFICITEQUITY (DEFICIT)
Total current liabilities1,7142,284 
Long-term debt10,3018,533 
Total liabilities16,12714,282 
Total Hilton stockholders' deficit(6,283)(4,007)
TOTAL LIABILITIES AND DEFICITEQUITY (DEFICIT)9,84410,275 
29


Six Months Ended June 30, 20202021
(in millions)
Revenues
Revenues$518617 
Other revenues from managed and franchised properties1,4931,100 
Total revenues$2,0111,717 
Expenses
Expenses$245185 
Other expenses from managed and franchised properties1,7041,229 
Total expenses$1,9491,414 
Operating income$62303 
Interest expense(193)(196)
Income tax benefitexpense47 (12)
Net lossincome(115)36 
Net lossincome attributable to Hilton stockholders(115)36 

Critical Accounting Policies and Estimates

The preparation of our unaudited condensed consolidated financial statements in accordance with GAAP requires us to make estimates and assumptions that affect reported amounts and related disclosures. We have discussed the policies and estimates that we believe are critical and require the use of complex judgment in their application in our Annual Report on Form 10-K for the fiscal year ended December 31, 2019.

As a result of the impact of the COVID-19 pandemic on our business, we have had to reevaluate certain estimates2020, and, assumptions that affect our reported amounts. In particular, we extended the expected redemption rate of our Hilton Honors points over the next year, which, due to the re-evaluation at March 31, 2020, resulted in reclassifications of the liabilities for guest loyalty program and deferred revenues from current to long-term of $221 million and $50 million, respectively. We continued to use the revised methodology as of June 30, 2020. Additionally, we recognized impairment losses of $15 million and $127 million during the three and six months ended June 30, 2020, respectively, which required the use of significant judgments and estimates. See Note 7: "Fair Value Measurements" and Note 5: "Finite-Lived Intangible Assets" in our unaudited condensed consolidated financial statements for additional information on the impairment losses.2021, there were no material changes to those previously disclosed.
32


Item 3.    Quantitative and Qualitative Disclosures About Market Risk

We are exposed to market risk primarily from changes in interest rates and foreign currency exchange rates, whichrates. These rate changes may affect future income, cash flows and the fair value of the Company, depending on changes to interest rates or foreign currency exchange rates.its assets and its liabilities. In certain situations, we may seek to reduce cash flow volatility associated with changes in interest rates and foreign currency exchange rates by entering into derivative financial instruments intended to provide a hedge against a portion of the risks associated with such volatility. We continue to have exposure to such risks to the extent they are not hedged. We enter into derivative financial instruments to the extent they meet the objectives described above, and we do not use derivatives for trading or speculative purposes. Our exposure to market risk has not materially changed from what wewas previously disclosed in our Annual Report on Form 10-K for the fiscal year ended December 31, 2019;2020; however, given the impact that the COVID-19 pandemic has had on the global market,economy, we continue to monitor our exposure to market risk and have adjusted, and will continue to adjust, our hedge portfolios accordingly.

Item 4.    Controls and Procedures

Disclosure Controls and Procedures

The Company maintains a set of disclosure controls and procedures as that(as such term is defined in Rules 13a-15(e) and
15d-15(e) under the Exchange Act,Act) that are designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act, is recorded, processed, summarized and reported within the time periods specified in Securities and Exchange Commission ("SEC") rules and forms, and that such information is accumulated and communicated to the Company's management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures. The design of any disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this Quarterly Report on Form 10-Q, an evaluation was carried out under the supervision and with the participation of the Company’s management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of its disclosure controls and procedures. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures, as of the end of the period covered by this Quarterly Report on Form 10-Q, were effective to provide
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reasonable assurance that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to the Company’s management, including the Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure.

Changes in Internal Control Over Financial Reporting

There has been no change in the Company’s internal control over financial reporting during the Company’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the Company’s internal control over financial reporting.
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PART II. OTHER INFORMATION

Item 1.     Legal Proceedings

We are involved in various claims and lawsuits arising in the ordinary course of business, some of which include claims for substantial sums, including proceedings involving tort and other general liability claims, employee claims, consumer protection claims and claims related to our management of certain hotel properties. We recognize a liability when we believe the loss is probable and can be reasonably estimated. Most occurrences involving liability, claims of negligence and employees are covered by insurance with solvent insurance carriers. The ultimate results of claims and litigation cannot be predicted with certainty. We believe we have adequate reserves against such matters. We currently believe that the ultimate outcome of such lawsuits and proceedings will not, individually or in the aggregate, have a material adverse effect on our consolidated financial position, results of operations or cash flows. However, depending on the amount and timing, an unfavorable resolution of some or all of these matters could materially affect our future results of operations in a particular period.

Item 1A. Risk Factors

For a discussion of our potential risks and uncertainties, see the risk factor below andSee the risk factors previously disclosed in response tounder "Part I —ItemI—Item 1A. Risk Factors" of our Annual Report on Form 10-K for the fiscal year ended December 31, 2019 and "Part II —Item 1A. Risk Factors" of our Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020.

Supplemental Risk Factor

The ongoing global COVID-19 pandemic has negatively affected and will continue to negatively affect our business, financial condition and results of operations.

The COVID-19 pandemic has significantly affected the global economy and strained the hospitality industry due to travel restrictions and stay-at-home directives that have resulted in cancellations and reduced travel around the world, as well as complete and partial suspensions of certain hotel operations for an indeterminate duration. Currently, there are no fully effective vaccines or treatments for COVID-19 and the timing and efficacy of any future vaccines and treatments are uncertain. As such, COVID-19 has had a material negative impact on our results for the three and six months ended June 30, 2020, and will continue to negatively affect future results. The current and uncertain future impact of the COVID-19 pandemic, including its effect on the ability or desire of people to travel and use our hotel properties for lodging, food and beverage and other services, is expected to continue to negatively affect our results, operations, outlook, plans, growth, cash flows and liquidity.

The U.S. and other national and local governments have restricted travel and could expand such restrictions, even after they are relaxed, and a number of our hotels have fully or partially suspended operations. We have been and expect to continue to be negatively affected by additional governmental regulations and travel advisories to fight the pandemic, including recommendations by the U.S. Department of State, the Centers for Disease Control and Prevention and the World Health Organization.

We cannot predict when any of our hotels that have completely or partially suspended operations will be able to fully reopen, the conditions upon which a full reopening may occur or the effects of any such conditions. We also cannot predict if any of our hotels that are currently operational will have to completely or partially suspend operations in the future. Moreover, even where travel advisories and restrictions have been lifted, travel demand has been and is increasingly likely to remain weak for a significant length of time and we cannot predict if or when our properties will return to pre-pandemic demand or pricing. Adverse changes in the perceived or actual economic climate, including higher unemployment rates, declines in income levels and loss of personal wealth resulting from the impact of COVID-19, will negatively affect travel demand.

The steps we have taken to reduce operating costs, including temporarily reducing compensation, reducing our workforce and furloughing a substantial number of our team members, and further steps we may take in the future to reduce costs for us or our third-party hotel owners, may negatively affect our brand reputation and ability to attract and retain team members. If our furloughed team members do not return to work with us when the COVID-19 pandemic subsides, including because they find new jobs during the furlough, we may experience operational challenges that could negatively affect hotel results, guest experience and loyalty. We also may face demands or requests from labor unions that represent team members at our hotels for additional compensation, healthcare benefits or other terms, including making payments to underfunded multi-employer pension plans for covered union employees, as a result of COVID-19 that could increase costs, and we could experience labor issues as we implement our COVID-19 mitigation plans. In addition, depending on the length of the furloughs, we may need to
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make severance payments to some of our furloughed team members, even if we intend to have the team members return to work in the future. Even after the COVID-19 pandemic subsides, we could still experience long-term impacts on our operating costs as a result of attempts to counteract future outbreaks of COVID-19 or other viruses through, for example, enhanced health and hygiene requirements or other such measures in one or more regions.

We cannot predict the full impact that COVID-19 will have on our partners, such as third-party owners of our properties, third-party service providers, travel agencies, suppliers and other vendors. In particular, if third-party owners of our hotels are unable to maintain their hotels and service indebtedness secured by their hotels, our results of operations and reputation could suffer. Third-party owners of our hotels have experienced financing difficulties and significant declines in revenues, thereby making it more likely that they could declare bankruptcy or face other difficulties with their lenders. Bankruptcies, sales or foreclosures involving our hotels could, in some cases, result in the termination of our management or franchise contracts and eliminate our anticipated income and cash flows, which would negatively affect our results of operations. Hotel owners with financial difficulties may be unable or unwilling to pay us amounts that we are entitled to under our existing contracts on a timely basis or at all. Current and ongoing economic conditions also could affect our ability to enter into management and franchise contracts with potential third-party owners of our hotels, who may be unable to obtain financing or face other delays in developing hotel projects. As a result, some properties in our development pipeline may not enter our system when we anticipated, or at all, and new hotels may enter our pipeline at a slower rate than in the past, thereby negatively affecting our overall growth. Likewise, if we or our hotel owners or franchisees are unable to access capital to make physical improvements to our hotels, the quality of our hotels may suffer, which may negatively impact our reputation and guest loyalty, and our market share may suffer as a result.

We may be required to raise additional capital in the future and our access to and cost of financing will depend on, among other things, global economic conditions, conditions in the global financing markets, the availability of sufficient amounts of financing, our prospects and our credit ratings. Certain of our credit ratings have been downgraded or placed on credit watch, and if our credit ratings were to be further downgraded, or general market conditions were to ascribe higher risk to our rating levels, our industry or us, our access to capital and the cost of any debt financing would be negatively affected. In addition, the terms of future debt agreements could include more restrictive covenants, or require incremental collateral, which may further restrict our business operations. There is no guarantee that debt financings will be available in the future to fund our obligations, or that they will be available on terms consistent with our expectations. In addition, because of reduced travel demand, certain of our leased properties will not generate revenue sufficient to meet operating expenses. If or when we determine the value of our leased properties has significantly declined, we have recognized and in the future could have to recognize significant non-cash impairment charges to our results of operations. Further, to the extent COVID-19 significantly impacts spending patterns of Hilton Honors co-branded credit cardholders or the acquisition of new cardholders, we will receive lower license fees under our co-brand credit card arrangements.

The COVID-19 pandemic has significantly increased economic and demand uncertainty and could cause a global recession, which would have a further adverse impact on our financial condition and operations. The significant increase in unemployment in the U.S. and other regions due to the adoption of social distancing and other policies to slow the spread of COVID-19 is likely to have a sustained negative impact on travel demand for an indefinite period of time. The extent of the effects of COVID-19 on our business and the travel industry at large remains highly uncertain and will ultimately depend on future developments, including, but not limited to, the duration and severity of the outbreak, the timing and availability of vaccinations and other treatments to combat COVID-19, and the length of time it takes for demand and pricing to stabilize and normal economic and operating conditions to resume. Given the uncertainty as to the extent and timing of the potential future spread or mitigation of COVID-19 and the imposition or relaxation of protective measures, we are presently unable to estimate the full impact to our future results of operations, cash flows or financial condition.

Additionally, COVID-19 could negatively affect our internal controls over financial reporting as we have reduced our workforce and placed many of our team members on temporary furlough. Our remaining team members are required to work from home and, therefore, new processes, procedures and controls could be required to respond to changes in our business environment. Further, should any key team members become ill from COVID-19 and unable to work, the attention of our management team could be diverted.

The potential effects of COVID-19 also could intensify or otherwise affect many of our other risk factors that are included in "Part I —Item 1A. Risk Factors" of our Annual Report on Form 10-K for the fiscal year ended December 31, 2019, including, but not limited to, risks inherent to the hospitality industry, macroeconomic factors beyond our control, competition for hotel guests and management and franchise contracts, risks related to doing business with third-party hotel owners, performance of our information technology systems, growth of reservation channels outside of our system, risks of doing business outside of the U.S. and risks related to our indebtedness. Because the COVID-19 situation is unprecedented and
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continuously evolving, the other potential impacts to our risk factors that are further described in our Annual Report on Form 10-K for the fiscal year ended December 31, 2019 are uncertain.

Item 2.     Unregistered Sales of Equity Securities and Use of Proceeds

None.

Item 3.     Defaults Upon Senior Securities

None.

Item 4.     Mine Safety Disclosures

Not applicable.

Item 5.     Other Information

Effective August 8, 2020, the temporary salary reductions that were implemented for our employees, including our named executive officers, in response to the COVID-19 pandemic will be discontinued. Our President and Chief Executive Officer will continue to forgo his salary for the remainder of 2020.None.

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Item 6.     Exhibits

Exhibit NumberExhibit Description
3.1
3.2
3.3
4.1
4.2
4.3
10.1
31.1
31.2
32.1
32.2
101.INSInline XBRL Instance Document - this instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCHInline XBRL Taxonomy Extension Schema Document.
101.CALInline XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEFInline XBRL Taxonomy Extension Definition Linkbase Document.
101.LABInline XBRL Taxonomy Extension Label Linkbase Document.
101.PREInline XBRL Taxonomy Extension Presentation Linkbase Document.
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Exhibit NumberExhibit Description
104Cover Page Interactive Data File (embedded within the Inline XBRL document).
____________
*This document has been identified as a management contract or compensatory plan or arrangement.

The agreements and other documents filed as exhibits to this report are not intended to provide factual information or other disclosure other than with respect to the terms of the agreements or other documents themselves, and you should not rely on them for that purpose. In particular, any representations and warranties made by us in these agreements or other documents were made solely within the specific context of the relevant agreement or document and may not describe the actual state of affairs as of the date they were made or at any other time.
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Signatures

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

HILTON WORLDWIDE HOLDINGS INC.
By:/s/ Christopher J. Nassetta
Name:Christopher J. Nassetta
President and Chief Executive Officer
By:/s/ Kevin J. Jacobs
Name:Kevin J. Jacobs
Executive Vice President and Chief Financial Officer and President, Global Development

Date: August 6, 2020July 29, 2021
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