Index to Financial Statements

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, DC 20549

FORM 10-Q

(Mark One)
 
FORM 10-Q
(Mark One)
[X]
xQUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended October 31, 2017
OR
¨For the quarterly period ended July 31, 2020
OR
[  ]TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from  to

For the transition period from to

Commission File Number: 000-28132

STREAMLINE HEALTH SOLUTIONS, INC.

(Exact name of registrant as specified in its charter)

Delaware 31-1455414

(State or other jurisdiction of

incorporation or organization)

 

(I.R.S. Employer

Identification No.)


1230 Peachtree Street, NE,

11800 Amber Park Drive, Suite 600,

Atlanta,125

Alpharetta, GA 30309

30009

(Address of principal executive offices) (Zip Code)

(404) 920-2396

(888) 997-8732

(Registrant’s telephone number, including area code)


Securities registered pursuant to Section 12(b) of the Act:

Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.01 par value
 STRMNasdaq Capital Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x[X] No o

[  ]

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x[X] No o

[  ]

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer”, “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer ¨
[  ]
��
Accelerated filer ¨
[  ]
Non-accelerated filer ¨
[X]
Smaller reporting company x
[X]
                                                      (Do not check if a smaller reporting company)
Emerging growth company ¨
    
Emerging growth company [  ]

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o


[  ]

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ¨[  ] No x


[X]

The number of shares outstanding of the Registrant’s Common Stock, $.01 par value, as of November 30, 2017: 19,984,743September 4, 2020: 31,624,775

TABLE OF CONTENTS




TABLE OF CONTENTS
  Page
Part I.FINANCIAL INFORMATION2
Item 1.Financial Statements
 Condensed Consolidated Balance Sheets at OctoberJuly 31, 20172020 and January 31, 20172020
 Condensed Consolidated Statements of Operations for the three and ninesix months ended OctoberJuly 31, 20172020 and 20162019
 Condensed Consolidated Statements of Stockholders’ Equity for the three and six months ended July 31, 2020 and 20195
Condensed Consolidated Statements of Cash Flows for the ninethree and six months ended OctoberJuly 31, 20172020 and 201620196
 Notes to Condensed Consolidated Financial Statements7
Item 2.Management’s Discussion and Analysis of Financial Condition and Results of Operations22
Item 3.Quantitative and Qualitative Disclosures About Market Risk32
Item 4.Controls and Procedures32
Part II.OTHER INFORMATION33
 
Item 1.Legal Proceedings
Item 1A.Risk Factors
Item 2.Issuer Purchases of Equity Securities33
Item 6.Exhibits33
 Signatures35






PART I. FINANCIAL INFORMATION

Item 1. FINANCIAL STATEMENTS


STREAMLINE HEALTH SOLUTIONS, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(rounded to the nearest thousand dollars, except share and per share information)

(Unaudited)

 As of
 October 31, 2017 January 31, 2017
ASSETS   
Current assets:   
Cash and cash equivalents$1,892,182
 $5,654,093
Accounts receivable, net of allowance for doubtful accounts of $301,773 and $198,449, respectively2,532,941
 4,489,789
Contract receivables283,973
 466,423
Prepaid hardware and third-party software for future delivery5,858
 5,858
Prepaid client maintenance contracts587,960
 595,633
Other prepaid assets837,649
 732,496
Other current assets392,449
 439
Total current assets6,533,012
 11,944,731
Non-current assets:   
Property and equipment:   
Computer equipment2,971,361
 3,110,274
Computer software725,700
 827,642
Office furniture, fixtures and equipment683,443
 683,443
Leasehold improvements729,348
 729,348
 5,109,852
 5,350,707
Accumulated depreciation and amortization(3,762,821) (3,447,198)
Property and equipment, net1,347,031
 1,903,509
Capitalized software development costs, net of accumulated amortization of $18,119,290 and $16,544,797, respectively4,346,694
 4,584,245
Intangible assets, net of accumulated amortization of $6,729,799 and $5,807,338, respectively6,074,137
 6,996,599
Goodwill15,537,281
 15,537,281
Other677,319
 672,133
Total non-current assets27,982,462
 29,693,767
 $34,515,474
 $41,638,498

  As of 
  July 31, 2020  January 31, 2020 
ASSETS        
Current assets:        
Cash and cash equivalents $5,707,000  $1,649,000 
Accounts receivable, net of allowance for doubtful accounts of $80,000 and $96,000, respectively  418,000   2,016,000 
Contract receivables  1,193,000   803,000 
Prepaid and other current assets  747,000   501,000 
Current assets of discontinued operations  154,000   1,585,000 
Total current assets  8,219,000   6,554,000 
Non-current assets:        
Property and equipment, net  101,000   98,000 
Right-of use asset for operating lease  473,000    
Capitalized software development costs, net of accumulated amortization of $2,660,000 and $7,283,000, respectively  6,263,000   5,782,000 
Intangible assets, net of accumulated amortization of $4,529,000 and $4,282,000, respectively  868,000   1,115,000 
Goodwill  10,712,000   10,712,000 
Other  1,611,000   611,000 
Long-term assets of discontinued operations  42,000   6,826,000 
Total non-current assets  20,070,000   25,144,000 
Total assets $28,289,000  $31,698,000 

See accompanying notes to condensed consolidated financial statements.

2


STREAMLINE HEALTH SOLUTIONS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)

 As of
 October 31, 2017 January 31, 2017
LIABILITIES AND STOCKHOLDERS’ EQUITY   
Current liabilities:   
Accounts payable$807,778
 $1,116,525
Accrued compensation593,510
 496,706
Accrued other expenses587,209
 484,391
Current portion of term loan596,984
 655,804
Deferred revenues6,130,259
 9,916,454
Current portion of capital lease obligations
 91,337
Total current liabilities8,715,740
 12,761,217
Non-current liabilities:   
Term loan, net of deferred financing cost of $146,009 and $199,211, respectively4,032,865
 4,883,286
Warrants liability150,857
 46,191
Royalty liability2,456,233
 2,350,754
Lease incentive liability293,322
 339,676
Deferred revenues, less current portion487,832
 568,515
Total non-current liabilities7,421,109
 8,188,422
Total liabilities16,136,849
 20,949,639
Series A 0% Convertible Redeemable Preferred Stock, $.01 par value per share, $8,849,985 redemption value, 4,000,000 shares authorized, 2,949,995 shares issued and outstanding, net of unamortized preferred stock discount of $08,849,985
 8,849,985
Stockholders’ equity:   
Common stock, $.01 par value per share, 45,000,000 shares authorized; 19,984,743 and 19,695,391 shares issued and outstanding, respectively199,847
 196,954
Additional paid in capital81,491,728
 80,667,771
Accumulated deficit(72,162,935) (69,025,851)
Total stockholders’ equity9,528,640
 11,838,874
 $34,515,474
 $41,638,498

the nearest thousand dollars, except share and per share information)

(Unaudited)

  As of 
  July 31, 2020  January 31, 2020 
LIABILITIES AND STOCKHOLDERS’ EQUITY        
Current liabilities:        
Accounts payable $121,000  $756,000 
Accrued expenses  1,049,000   1,395,000 
Accrued income taxes  843,000    
Current portion of term loan, less deferred financing cost  1,071,000   3,872,000 
Deferred revenues  3,149,000   3,593,000 
Royalty liability  1,000,000   969,000 
Current portion of operating lease obligation  195,000    
Current liabilities of discontinued operations  190,000   5,053,000 
Total current liabilities  7,618,000   15,638,000 
Non-current liabilities:        
Term loan payable, less current portion  1,229,000    
Deferred revenues, less current portion  36,000   55,000 
Operating lease obligation, less current portion  309,000    
Total non-current liabilities  1,574,000   55,000 
Total liabilities  9,192,000   15,693,000 
         
Stockholders’ equity:        
Common stock, $.01 par value per share, 45,000,000 shares authorized; 31,636,665 and 30,530,643 shares issued and outstanding, respectively  316,000   305,000 
Additional paid in capital  95,656,000   95,113,000 
Accumulated deficit  (76,875,000)  (79,413,000)
Total stockholders’ equity  19,097,000   16,005,000 
  $28,289,000  $31,698,000 

See accompanying notes to condensed consolidated financial statements.

3


STREAMLINE HEALTH SOLUTIONS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS


(rounded to the nearest thousand dollars, except share and per share information)

(Unaudited)


 Three Months Ended October 31 Nine Months Ended October 31
 2017 2016 2017 2016
Revenues:       
Systems sales$348,526
 $314,218
 $1,055,941
 $2,190,256
Professional services801,771
 630,961
 1,793,618
 1,869,656
Audit services280,025
 234,347
 919,485
 234,347
Maintenance and support3,250,229
 3,749,596
 9,883,563
 11,237,637
Software as a service1,718,748
 1,706,366
 4,586,532
 5,144,876
Total revenues6,399,299
 6,635,488
 18,239,139
 20,676,772
Operating expenses:       
Cost of systems sales434,138
 663,148
 1,596,988
 2,080,263
Cost of professional services555,815
 723,358
 1,814,236
 1,891,146
Cost of audit services404,280
 595,575
 1,236,358
 595,575
Cost of maintenance and support667,307
 790,291
 2,241,969
 2,483,462
Cost of software as a service289,503
 450,695
 914,711
 1,390,308
Selling, general and administrative2,819,549
 3,212,350
 8,983,248
 10,153,140
Research and development932,251
 1,969,415
 3,985,161
 5,800,169
Total operating expenses6,102,843
 8,404,832
 20,772,671
 24,394,063
Operating income (loss)296,456
 (1,769,344) (2,533,532) (3,717,291)
Other expense:       
Interest expense(113,078) (98,871) (360,723) (380,897)
Miscellaneous expense(177,282) (60,555) (235,007) (39,089)
Earnings (loss) before income taxes6,096
 (1,928,770) (3,129,262) (4,137,277)
Income tax expense(2,607) (1,702) (7,822) (5,104)
Net earnings (loss)$3,489
 $(1,930,472) $(3,137,084) $(4,142,381)
Less: deemed dividends on Series A Preferred Shares
 (72,710) 
 (875,935)
Net earnings (loss) attributable to common stockholders$3,489
 $(2,003,182) $(3,137,084) $(5,018,316)
Basic net earnings (loss) per common share$
 $(0.10) $(0.16) $(0.26)
Number of shares used in basic per common share computation19,985,822
 19,645,521
 19,838,691
 19,477,538
Diluted net earnings (loss) per common share$
 $(0.10) $(0.16) $(0.26)
Number of shares used in diluted per common share computation23,068,423
 19,645,521
 19,838,691
 19,477,538

  

Three-Months

Ended July 31,

  

Six Months

Ended July 31,

 
  2020  2019  2020  2019 
Revenues:                
System sales $215,000  $111,000   215,000   332,000 
Professional services  179,000   203,000   360,000   658,000 
Audit services  463,000   354,000   1,007,000   749,000 
Maintenance and support  1,228,000   1,273,000   2,486,000   2,725,000 
Software as a service  802,000   548,000   1,663,000   1,189,000 
Total revenues  2,887,000   2,489,000   5,731,000   5,653,000 
Operating expenses:                
Cost of system sales  125,000   27,000   202,000   91,000 
Cost of professional services  293,000   462,000   557,000   888,000 
Cost of audit services  373,000   321,000   733,000   624,000 
Cost of maintenance and support  182,000   176,000   368,000   303,000 
Cost of software as a service  379,000   140,000   761,000   247,000 
Selling, general and administrative expense  2,284,000   2,402,000   4,576,000   4,823,000 
Research and development  509,000   660,000   1,193,000   1,249,000 
Executive transition cost     140,000      140,000 
Loss on exit of membership agreement        105,000    
Total operating expenses  4,145,000   4,328,000   8,495,000   8,365,000 
Operating loss  (1,258,000)  (1,839,000)  (2,764,000)  (2,712,000)
Other expense:                
Interest expense  (13,000)  (70,000)  (27,000)  (148,000)
Miscellaneous expense  (64,000)  (103,000)  (82,000)  (119,000)
Loss from continuing operations before income taxes  (1,335,000)  (2,012,000)  (2,873,000)  (2,979,000)
Income tax benefit  172,000   356,000   733,000   681,000 
Loss from continuing operations  (1,163,000)  (1,656,000)  (2,140,000)  (2,298,000)
Income from discontinued operations:                
Gain on sale of discontinued operations  4,000      6,013,000    
Income from discontinued operations  104,000   1,406,000   241,000   2,688,000 
Income tax benefit (expense)  (80,000)  (358,000)  (1,576,000)  (685,000)
Income from discontinued operations, net of tax  28,000   1,048,000   4,678,000   2,003,000 
Net (loss) income $(1,135,000) $(608,000)  2,538,000   (295,000)
                 
Basic Earnings Per Share:                
Continuing operations $(0.04) $(0.08) $(0.07) $(0.12)
Discontinued operations     0.05   0.16   0.09 
Net income $(0.04) $(0.03) $0.09  $(0.03)
Weighted average number of common shares – basic  30,026,658   19,913,658   29,897,236   19,853,510 
                 
Diluted Earnings Per Share:                
Continuing operations $(0.04) $(0.08) $(0.07) $(0.12)
Discontinued operations     0.05   0.15   0.09 
Net loss per common share - basic and diluted $(0.04) $(0.03) $0.08  $(0.03)
Weighted average number of common shares - basic and diluted  30,421,473   23,076,807   30,229,595   22,950,923 

See accompanying notes to condensed consolidated financial statements.

4


STREAMLINE HEALTH SOLUTIONS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS


STOCKHOLDERS’ EQUITY

(rounded to the nearest thousand dollars, except share information)

(Unaudited)

 Nine Months Ended October 31
 2017 2016
Operating activities:   
Net loss$(3,137,084) $(4,142,381)
Adjustments to reconcile net loss to net cash used in operating activities:   
Depreciation595,866
 895,438
Amortization of capitalized software development costs1,574,493
 2,146,374
Amortization of intangible assets922,462
 976,338
Amortization of other deferred costs229,780
 192,947
Valuation adjustment for warrants liability104,666
 (36,875)
Share-based compensation expense844,960
 1,342,513
Other valuation adjustments124,423
 120,912
(Gain) loss on disposal of property and equipment(14,871) 567
Provision for accounts receivable181,859
 136,693
Changes in assets and liabilities, net of effects of acquisitions:   
Accounts and contract receivables1,957,439
 1,679,810
Other assets(671,254) 130,875
Accounts payable(308,747) (78,320)
Accrued expenses134,324
 (814,707)
Deferred revenues(3,866,878) (3,793,603)
Net cash used in operating activities(1,328,562) (1,243,419)
Investing activities:   
Purchases of property and equipment(24,517) (501,148)
Capitalization of software development costs(1,336,942) (1,420,678)
Payment for acquisition, net of cash received
 (1,400,000)
Net cash used in investing activities(1,361,459) (3,321,826)
Financing activities:   
Principal repayments on term loan(962,443) (2,243,624)
Principal payments on capital lease obligation(91,337) (535,896)
Proceeds from exercise of stock options and stock purchase plan23,703
 14,793
Payments related to settlement of employee shared-based awards(41,813) (11,702)
Net cash used in financing activities(1,071,890) (2,776,429)
Net decrease in cash and cash equivalents(3,761,911) (7,341,674)
Cash and cash equivalents at beginning of period5,654,093
 9,882,136
Cash and cash equivalents at end of period$1,892,182
 $2,540,462

  Common     Additional     Total 
  stock  Common  paid in  Accumulated  stockholders’ 
  shares  Stock  capital  deficit  equity 
Balance at January 31, 2019  20,767,708  $208,000  $82,544,000  $(76,550,000) $6,202,000 
Restricted stock issued  140,000   1,000   (1,000)      
Restricted stock forfeited  (5,367)            
Share-based compensation        269,000      269,000 
Net income           313,000   313,000 
Balance at April 30, 2019  20,902,341  $209,000  $82,812,000  $(76,237,000) $6,784,000 
Stock issued pursuant to ESPP  5,072      4,000      4,000 
Restricted stock issued  222,518   2,000   (2,000)      
Restricted stock forfeited  (318,750)  (3,000)  3,000       
Surrender of shares  (21,708)     (31,000)     (31,000)
Share-based compensation        160,000      160,000 
Capital contribution        16,000      16,000 
Net income           (608,000)  (608,000)
Balance at July 31, 2019  20,789,473  $208,000  $82,962,000  $(76,845,000) $6,325,000 
                     
Balance at January 31, 2020  30,530,643  $305,000  $95,113,000  $(79,413,000) $16,005,000 
Restricted stock issued  440,000   4,000   (4,000)      
Restricted stock forfeited  (34,790)            
Surrender of shares  (21,027)     (22,000)     (22,000)
Share-based compensation        263,000      263,000 
Net income           3,673,000   3,673,000 
Balance at April 30, 2020  30,914,826  $309,000  $95,350,000  $(75,740,000) $19,919,000 
Restricted stock issued  855,543   9,000   (9,000)      
Restricted stock forfeited  (100,000)  (1,000)  1,000       
Surrender of shares  (33,704)  (1,000)  (35,000)     (36,000)
Share-based compensation        349,000      349,000 
Net loss           (1,135,000)  (1,135,000)
Balance at July 31, 2020  31,636,665  $316,000  $95,656,000  $(76,875,000) $19,097,000 

See accompanying notes to condensed consolidated financial statements.


STREAMLINE HEALTH SOLUTIONS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(rounded to the nearest thousand dollars)

(Unaudited)

  Six-Months Ended July 31, 
  2020  2019 
Net Income (loss) $2,538,000  $(295,000)
LESS: Income from discontinued operations, net of tax  4,678,000   2,003,000 
Loss from continuing operations, net of tax  (2,140,000)  (2,298,000)
         
Adjustments to reconcile net income to net cash used in operating activities:        
Depreciation  31,000   22,000 
Amortization of capitalized software development costs  651,000   236,000 
Amortization of intangible assets  247,000   285,000 
Amortization of other deferred costs  153,000   136,000 
Valuation adjustments  31,000   31,000 
Benefit for income taxes  (733,000)  (683,000)
Loss on exit of membership agreement  105,000    
Share-based compensation expense  575,000   429,000 
Benefit for accounts receivable allowance  (15,000)  (125,000)
Changes in assets and liabilities:        
Accounts and contract receivables  1,223,000   (496,000)
Other assets  (556,000)  (575,000)
Accounts payable  (635,000)  (253,000)
Accrued expenses and other liabilities  (445,000)  (431,000)
Deferred revenues  (463,000)  647,000 
Net cash used in operating activities  (1,971,000)  (3,075,000)
Net cash from operating activities – discontinued operations  (2,374,000)  3,164,000 
Cash flows from investing activities:        
Proceeds from sale of ECM Assets  11,288,000    
Purchases of property and equipment  (34,000)  (46,000)
Capitalization of software development costs  (1,094,000)  (1,543,000)
Net cash provided by (used in) investing activities  10,160,000   (1,589,000)
Net cash from investing activities – discontinued operations     (335,000)
Cash flows from financing activities:        
Repayment of bank term loan  (4,000,000)  (298,000)
Proceeds from term loan payable  2,301,000   1,000,000 
Other  (58,000)  (14,000)
Net cash (used in) provided by financing activities  (1,757,000)  688,000 
Net increase (decrease) in cash and cash equivalents  4,058,000   (1,147,000)
Cash and cash equivalents at beginning of period  1,649,000   2,376,000 
Cash and cash equivalents at end of period $5,707,000  $1,229,000 

See accompanying notes to condensed consolidated financial statements.

6

STREAMLINE HEALTH SOLUTIONS, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)


October

July 31, 2017


2020

NOTE 1 — BASIS OF PRESENTATION

The accompanying unaudited Condensed Consolidated Financial Statements have been prepared by Streamline Health Solutions, Inc. and its subsidiary (“we”, “us”, “our”, “Streamline”, or the “Company”), operates in one segment as a provider of healthcare information technology solutions and associated services. The Company provides these capabilities through the licensing of its CDI, Abstracting and eValuator coding analysis platform, and financial management solutions through both licensing arrangements and software as a service (“SaaS”) contracts. The Company also provides audit and coding services to help clients optimize their internal clinical documentation and coding functions, as well as implementation and consulting services to complement its software solutions. The Company’s software and services enable hospitals and integrated healthcare delivery systems in the United States and Canada to capture, store, manage, route, retrieve and process patient clinical, financial and other healthcare provider information related to the patient revenue cycle.

The accompanying unaudited condensed consolidated financial statements have been prepared by us pursuant to the rules and regulations applicable to quarterly reports on Form 10-Q of the U.S. Securities and Exchange Commission. Certain information and note disclosures normally included in annual financial statements prepared in accordance with U.S. generally accepted accounting principles have been condensed or omitted pursuant to those rules and regulations, although we believe that the disclosures made are adequate to make the information not misleading. The condensed consolidated financial statements include the accounts of Streamline Health Solutions, Inc. and its wholly-owned subsidiary, Streamline Health, Inc. In the opinion of our management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation of the Condensed Consolidated Financial Statementscondensed consolidated financial statements have been included. These Condensed Consolidated Financial Statementscondensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in our most recent annual report on Form 10-K, Commission File Number 0-28132. Operating results for the ninesix months ended OctoberJuly 31, 20172020 are not necessarily indicative of the results that may be expected for the fiscal year ending January 31, 2018.2021.

The Company determined that it has one operating segment and one reporting unit due to the single nature of our products, product development, distribution process, and customer base as a provider of computer software-based solutions and services for healthcare providers.

On February 24, 2020, the Company sold a portion of its business (the ECM Assets). The Company signed the definitive agreement in December 2019 and prepared and filed a proxy statement to obtain shareholder vote on the transaction. We applied the standard of ASC 205-20-1 to ascertain the timing of accounting for the discontinued operations. Based on ASC 205-20-1, the Company determined that it did not have the authority to sell the assets until the date of the shareholder vote which was February 21, 2020. Accordingly, the Company did not present the ECM Assets as held for sale in previously filed financial statements. On February 21, 2020, the Company having the authority and ability to consummate the sale of the ECM Assets, met the criteria to present discontinued operations as described in ASC 205-20-1. Accordingly, the Company is reporting the results of operations and cash flows, and related balance sheet items associated with the ECM Assets in discontinued operations in the accompanying condensed consolidated statements of operations, cash flows and balance sheets for the current and comparative prior periods. Refer to Note 8 – Discontinued Operations for details of our discontinued operations.

All amounts in the condensed consolidated financial statements, notes and tables have been rounded to the nearest thousand dollars, except share and per share amounts, unless otherwise indicated. All references to a fiscal year refer to the fiscal year commencing February 1 in that calendar year and ending on January 31 of the following calendar year.

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NOTE 2 — SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Our significant accounting policies are presented in “Note 2 – Significant Accounting Policies” in the fiscal year 20162019 Annual Report on Form 10-K. Users of financial information for interim periods are encouraged to refer to the footnotes to the consolidated financial statements contained in the Annual Report on Form 10-K when reviewing interim financial results.

Use of Estimates

The preparation of financial statements in conformity with U.S. generally accepted accounting principles (“GAAP”) requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. On an ongoing basis, management evaluates its estimates and judgments, including those related to the recognition of revenue, stock-based compensation, capitalization of software development costs, intangible assets, the allowance for doubtful accounts, and income taxes. Actual results could differ from those estimates.

Reclassification

Certain amounts in the preparation of financial statements for the three and six months ended July 31, 2020, resulted in reclassifications of the three and six months ended July 31, 2019 and balance sheet as of January 31, 2020. A total of $47,000 for deferred financing cost related to the revolving credit agreement was reclassified from debt to other assets in the accompanying condensed consolidated balance sheet as of January 31, 2020 to be consistent with the presentation as of July 31, 2020. The Company paid the term loan on February 24, 2020, and accordingly wrote-off the portion of deferred financing cost related to the term loan through discontinued operations.

Fair Value of Financial Instruments

The Financial Accounting Standards Board’s (“FASB”) authoritative guidance on fair value measurements establishes a framework for measuring fair value, and expands disclosure about fair value measurements.value. This guidance enables the reader of the financial statements to assess the inputs used to develop those measurements by establishing a hierarchy for ranking the quality and reliability of the information used to determine fair values. Under this guidance, assets and liabilities carried at fair value must be classified and disclosed in one of the following three categories:

Level 1: Quoted market prices in active markets for identical assets or liabilities.

Level 2: Observable market based inputs or unobservable inputs that are corroborated by market data.

Level 3: Unobservable inputs that are not corroborated by market data.

The carrying amounts of cash and cash equivalents, accounts receivable, accounts payable and accrued expenses approximate fair value based on the short-term maturity of these instruments. Cash and cash equivalents are classified as Level 1. The carrying amount of our long-term debt approximates fair value since the variable interest rates being paid on the amounts approximate the market interest rate. Long-term debt is classified as Level 2. There were no transfers of assets or liabilities between Levels 1, 2, or 3 during the six months ended July 31, 2020 and 2019.

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The table below provides information on our liabilities that are measured at fair value on a recurring basis:

     Quoted Prices  Significant
Other
  Significant 
  Total Fair  in Active
Markets
  

Observable
Inputs

  Unobservable
Inputs
 
  Value  (Level 1)  (Level 2)  (Level 3) 
At July 31, 2020                
Royalty liability (1) $1,000,000  $  $  $1,000,000 
                 
At January 31, 2020                
Royalty liability (1) $969,000  $  $  $969,000 

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



 Total Fair Value 
Quoted Prices in Active Markets
(Level 1)
 
Significant Other Observable Inputs
(Level 2)
 
Significant Unobservable Inputs
(Level 3)
At October 31, 2017       
Warrants liability (1)$151,000
 $
 $
 $151,000
Royalty liability (2)2,456,000
 
 
 2,456,000
        
At January 31, 2017       
Warrants liability (1)$46,000
 $
 $
 $46,000
Royalty liability (2)2,351,000
 
 
 2,351,000
_______________

(1)The initial fair value of warrants liability was determined by management with the assistance of an independent third-party valuation specialist, and by management thereafter. Changes in fair value of the warrants are recognized within miscellaneous expense in the condensed consolidated statements of operations.
(2)
The initial fair value of royalty liability was determined by management with the assistance of an independent third-party valuation specialist, and by management thereafter. The fair value of the royalty liability iswas determined based on discounting the probability-weighted revenue scenariosportion of the modified royalty commitment payable in cash (refer to Note 7 – Commitments and Contingencies for the Streamline Health® Clinical AnalyticsTM solution (“Clinical Analytics”) licensed from Montefiore Medical Center (discussed in Note 3 - Acquisitions and Divestitures)additional information on our royalty liability). Fair value adjustments are included within miscellaneous expense in the condensed consolidated statements of operations.

Revenue Recognition

We derive revenue from the sale of internally-developed software, either by licensing for local installation or by a software as a service (“SaaS”) delivery model, through our direct sales force or through third-party resellers. Licensed, locally-installed clients on a perpetual model utilize our support and maintenance services for a separate fee, whereas term-based locally installed license fees and SaaS fees include support and maintenance. We also derive revenue from professional services that support the implementation, configuration, training and optimization of the applications, as well as audit services provided to help clients review their internal coding audit processes. Additional revenues are also derived from reselling third-party software and hardware components.

We recognize revenue in accordance with Accounting Standards Codification (ASC) 985-605, Software-Revenue Recognition,606, Revenue from Contracts with Customers (“ASC 605-25, Revenue Recognition — Multiple-Element Arrangements606”), and ASC 605-10-S99.under the core principle of recognizing revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services.

We commence revenue recognition when all of(Step 5 below) in accordance with that core principle after applying the following criteria have been met:

Persuasive evidencesteps:

Step 1: Identify the contract(s) with a customer
Step 2: Identify the performance obligations in the contract
Step 3: Determine the transaction price
Step 4: Allocate the transaction price to the performance obligations in the contract
Step 5: Recognize revenue when (or as) the entity satisfies a performance obligation

Often contracts contain more than one performance obligation. Performance obligations are the unit of an arrangement exists,

Delivery has occurredaccounting for revenue recognition and generally represent the distinct goods or services have been rendered,
The arrangement feesthat are fixed or determinable,promised to the customer. Revenue is recognized net of any taxes collected from customers and
Collectibility is reasonably assured.
subsequently remitted to governmental authorities.

If we determine that any of the above criteriawe have not been met,satisfied a performance obligation, we will defer recognition of the revenue until all the criteria have been met.performance obligation is satisfied. Maintenance and support and SaaS agreements are generally non-cancelablenon-cancellable or contain significant penalties for early cancellation, although clients typically have the right to terminate their contracts for cause if we fail to perform material obligations. However, if non-standard acceptance periods, non-standard performance criteria, or cancellation or right of refund terms are required, revenue is recognized upon the satisfaction of such criteria, as applicable.criteria.

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Multiple Element Arrangements

We follow

The determined transaction price is allocated based on the accounting revenue guidance under Accounting Standards Update (ASU) 2009-13, Multiple-Deliverable Revenue Arrangements — a consensus of the FASB Emerging Issues Task Force.

Terms used in evaluation are as follows:
VSOE (vendor-specific objective evidence) — the price at which an element is sold as a separate stand-alone transaction
TPE (third-party evidence) — the price of an element charged by another company that is largely interchangeable in any particular transaction
ESP (estimated selling price) — our best estimate of thestandalone selling price of an elementthe performance obligations in contract. Significant judgment is required to determine the standalone selling price (“SSP”) for each performance obligation, the amount allocated to each performance obligation and whether it depicts the amount that the Company expects to receive in exchange for the related product and/or service. As the selling prices of the transaction
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



We follow accounting guidanceCompany’s software licenses are highly variable, the Company estimates SSP of its software licenses using the residual approach when the software license is sold with other services and observable SSPs exist for revenue recognition of multiple-element arrangements to determine whether such arrangements containthe other services. The Company estimates the SSP for maintenance, professional services, and audit services based on observable standalone sales.

Contract Combination

The Company may execute more than one unitcontract or agreement with a single customer. The Company evaluates whether the agreements were negotiated as a package with a single objective, whether the amount of accounting. Multiple-element arrangements requireconsideration to be paid in one agreement depends on the delivery price and/or performance of multiple solutions,another agreement, or whether the goods or services and/or right-to-use assets. To qualifypromised in the agreements represent a single performance obligation. The conclusions reached can impact the allocation of the transaction price to each performance obligation and the timing of revenue recognition related to those arrangements.

The Company has utilized the portfolio approach as the practical expedient. We have applied the revenue model to a separate unitportfolio of accounting,contracts with similar characteristics where we expected that the delivered item must have valuefinancial statements would not differ materially from applying it to the client on a stand-alone basis. An item has stand-alone value to a client when it can be sold separately by any vendor or the client could resell the item on a stand-alone basis. Additionally, if the arrangement includes a general right of return relative to the delivered item, delivery or performance of the undelivered item or items must be considered probable and substantially in the control of the vendor.

We have a defined pricing methodology for all elements of the arrangement and proper review of pricing to ensure adherence to our policies. Pricing decisions include cross-functional teams of senior management, which use market conditions, expected contribution margin, size of the client’s organization and pricing history for similar solutions when establishing the selling price.
Software as a Service
We use ESP to determine the value for a software-as-a-service arrangement as we cannot establish VSOE, and TPE is not a practical alternative due to differences in functionality from our competitors. Similar to proprietary license sales, pricing decisions rely on the relative size of the client purchasing the solution and include calculating the equivalent value of maintenance and support on a present value basis over the term of the initial agreement period. Typically, revenue recognition commences once the client goes live on the system and is recognized ratably over the contract term.
individual contracts within that portfolio.

Systems Sales

We use the residual method to determine fair value for proprietary perpetual software licenses sold in a multi-element arrangement. Under the residual method, we allocate the total value of the arrangement first to the undelivered elements based on their VSOE and allocate the remainder to the proprietary perpetual

The Company’s software license fees.

Typically, pricing decisions for proprietaryarrangements provide the customer with the right to use functional intellectual property. Implementation, support, and other services are typically considered distinct performance obligations when sold with a software rely on the relative size and complexity of the client purchasing the solution. Third-party components are resold at prices based on a cost-plus margin analysis. The proprietary software and third-party components do not need any significant modification to achieve their intended use. Whenlicense unless these revenues meet all criteria for revenue recognition, andservices are determined to be separate units of accounting, revenuesignificantly modify the software. Revenue is recognized.recognized at a point in time. Typically, this is upon shipment of components or electronic download of software. Proprietary licenses are perpetual in nature, and license fees do not include rights to version upgrades, bug fixes or service packs.

Maintenance and Support Services

The

Our maintenance and support components are not essential toobligations include multiple discrete performance obligations, with the functionality oftwo largest being unspecified product upgrades or enhancements, and technical support, which can be offered at various points during a contract period. We believe that the software, and clients renew maintenance contracts separately from software purchases at renewal rates materially similar to the initial rate charged for maintenance on the initial purchase of software. We use VSOE of fair value to determine fair value ofmultiple discrete performance obligations within our overall maintenance and support services. Rates are set based on market rates for these types of services, and our rates are comparable to rates charged by our competitors, which are based on the knowledge of the marketplace by senior management. Generally, maintenance and support is calculatedobligations can be viewed as a percentage ofsingle performance obligation since both the list price ofunspecified upgrades and technical support are activities to fulfill the proprietary license being purchased by a client. Clients have the option of purchasing additional annual maintenance service renewals each year for which ratesperformance obligation and are not materially different from the initial rate but typically include a nominal rate increase based on the consumer price index. Annual maintenancerendered concurrently. Maintenance and support agreements entitle clients to technology support, version upgrades, bug fixes and service packs.

Term Licenses
We cannot establish VSOE fair value of the undelivered element in term license arrangements. However, as the only undelivered element is post-contract customerrecognize maintenance and support the entire fee is recognized ratablyrevenue over the contract term. Typically, revenue recognition commences once the client goes live on the system. Similar to proprietary license sales, pricing decisions rely on the relative size of the client purchasing the solution. The software portion of our Streamline Health® Coding & CDI

TM (“CDI”) products generally does not require material modification to achieve its contracted function.

Software-Based Solution Professional Services
Professional

The Company provides various professional services components thatto customers with software licenses. These include project management, software implementation and software modification services. Revenues from arrangements to provide professional services are not essential togenerally distinct from the functionalityother promises in the contract and are recognized as the related services are performed. Consideration payable under these arrangements is either fixed fee or on a time-and-materials basis, and is recognized over time as the services are performed

Software as a Service

SaaS-based contracts include use of the Company’s platform, implementation, support and other services which represent a single promise to provide continuous access to its software from timesolutions. The Company recognizes revenue over the term of the life of the contract.

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Audit Services

The Company provides technology-enabled coding audit services to time, are sold separately by us. Similarhelp clients review and optimize their internal clinical documentation and coding functions across the applicable segment of the client’s enterprise. Audit services are sold by other vendors, and clients can elect to perform similar services in-house. When professional services revenues are a separate unit of accounting, revenues are recognizedperformance obligation. We recognize revenue as the services are performed.

Professional

Disaggregation of Revenue

The following table provides information about disaggregated revenue by type and nature of revenue stream:

  Six-Months Ended July 31, 2020 
  Recurring Revenue  Non-recurring Revenue  Total 
Systems sales $  $215,000  $215,000 
Professional services     360,000   360,000 
Audit services     1,007,000   1,007,000 
Maintenance and support  2,486,000      2,486,000 
Software as a service  1,663,000      1,663,000 
Total revenue: $4,149,000  $1,582,000  $5,731,000 

Contract Receivables and Deferred Revenues

The Company receives payments from customers based upon contractual billing schedules. Contract receivables include amounts related to the Company’s contractual right to consideration for completed performance obligations not yet invoiced. Deferred revenues include payments received in advance of performance under the contract. Our contract receivables and deferred revenue are reported on an individual contract basis at the end of each reporting period. Contract receivables are classified as current or noncurrent based on the timing of when we expect to bill the customer. Deferred revenue is classified as current or noncurrent based on the timing of when we expect to recognize revenue. In the year first six months ended July 31, 2020, we recognized approximately $2.7 million in revenue from deferred revenues outstanding as of January 31, 2020. Revenue allocated to remaining performance obligations was $17.8 million as of July 31, 2020, of which the Company expects to recognize approximately 49% over the next 12 months and the remainder thereafter.

Deferred costs (costs to fulfill a contract and contract acquisition costs)

We defer the direct costs, which include salaries and benefits, for professional services related to coding compliance, recovery audit contractor consulting, and ICD-10 readiness are consideredSaaS contracts as a single unit of accounting where we recognize revenue using proportional performance over the service period when all applicable revenue recognition criteria have been met.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



Professional services components related to SaaS and term licenses that are essential to the functionality of the software and are not consideredfulfill a separate unit of accounting are recognized in revenue ratably over the life of the client, which approximates the duration of the initial contract term. We defer the associated direct costs for salaries and benefits expense for professional services contracts.contract. These deferred costs will be amortized on a straight-line basis over the identical term ascontractual term. During the associated revenues.quarter ended July 31, 2020, both deferred costs and accumulated amortization accounts were reduced by $180,000 for costs fully amortized. As of OctoberJuly 31, 20172020 and January 31, 2017,2020, we had deferred costs of $506,000$173,000 and $500,000,$144,000, respectively, net of accumulated amortization of $283,000$166,000 and $370,000,$332,000, respectively. Amortization expense of these costs was $51,000$28,000 and $36,000$55,000 for the three months ended OctoberJuly 31, 20172020 and 2016,2019 respectively and $177,000$61,000 and $80,000$105,000 for the ninesix months ended OctoberJuly 31, 20172020 and 2016,2019, respectively.
Professional service components that There were no impairment losses for these capitalized costs for the fiscal years 2019 and 2018.

Contract acquisition costs, which consist of sales commissions paid or payable, is considered incremental and recoverable costs of obtaining a contract with a customer. Sales commissions for initial and renewal contracts are essential to the functionality of perpetually licensed softwaredeferred and are not consideredthen amortized on a separate unit of accounting are recognized using the percentage-of-completion methodstraight-line basis over the professional service period.

If servicescontract term. As a practical expedient, we expense sales commissions as incurred when the amortization period of related deferred commission costs would have been one year or less.

Deferred commissions costs paid and payable, which are sold with perpetually licensed software, we use VSOE of fair value basedincluded on the hourly rate charged when services are sold separately to determine fair valueconsolidated balance sheets within other non-current assets totaled $585,000 and $421,000, respectively, as of professional services. We typically sell professional servicesJuly 31, 2020 and January 31, 2020. Amortization expense associated with sales commissions included in selling, general and administrative expenses on an hourly or fixed fee basis. We monitor projects to assure that the expectedconsolidated statements of operations was $43,000 and historical rate earned remains within a reasonable range to the established selling price.

Audit Services
Professional services relating to audit services are provided separately from software solutions, even those that may relate to coding and coding audit processes. These services are not essential to any software offering and are a separate unit of accounting. Accordingly, the revenues are recognized as the services are performed.
Severance
From time to time, we enter into termination agreements with associates that may include supplemental cash payments, as well as contributions to health and other benefits$37,000 for a specific time period subsequent to termination. For the three months ended OctoberJuly 31, 20172020 and 2016, we incurred zero and $110,000 in severance expenses,2019, respectively, and $58,000$74,000 and $227,000$55,000 for the ninesix months ended OctoberJuly 31, 20172020 and 2016, respectively. At October2019, respectively.. There were no impairment losses for these capitalized costs for these periods.

Capitalized Software Development Costs

Software development costs for software to be sold, leased, or marketed are accounted for in accordance with ASC 985-20, Software — Costs of Software to be Sold, Leased or Marketed. Costs associated with the planning and design phase of software development are classified as research and development costs and are expensed as incurred. Once technological feasibility has been established, a portion of the costs incurred in development, including coding, testing and quality assurance, are capitalized until available for general release to clients, and subsequently reported at the lower of unamortized cost or net realizable value. Amortization is calculated on a solution-by-solution basis and is included in Cost of system sales on the consolidated statements of operations. Annual amortization is measured at the greater of a) the ratio of the software product’s current gross revenues to the total of current and expected gross revenues or b) straight-line over the remaining economic life of the software (typically three to five years). Unamortized capitalized costs determined to be in excess of the net realizable value of a solution are expensed at the date of such determination.

Internal-use software development costs are accounted for in accordance with ASC 350-40, Internal-Use Software. The costs incurred in the preliminary stages of development are expensed as research and development costs as incurred. Once an application has reached the development stage, internal and external costs incurred to develop internal-use software are capitalized and amortized on a straight-line basis over the estimated useful life of the software (typically three to five years). Maintenance and enhancement costs, including those costs in the post-implementation stages, are typically expensed as incurred, unless such costs relate to substantial upgrades and enhancements to the software that result in added functionality, in which case the costs are capitalized and amortized on a straight-line basis over the estimated useful life of the software. The Company reviews the carrying value for impairment whenever facts and circumstances exist that would suggest that assets might be impaired or that the useful lives should be modified. Amortization expense related to capitalized internal-use software development costs is included in Cost of software as a service on the consolidated statements of operations.

The Company wrote-off $5,274,000 of aggregate cost and associated amortization of capitalized software development as of and for the period ended July 31, 2017 and January2020 as it was fully amortized. During the three month period ended July 31, 2017, we had accrued severance expenses2020, the Company capitalized $38,000 of zero and $9,000, respectively.non-employee stock compensation to capitalized software development cost reflecting the earned stock awards to 180 Consulting – See Note 9 – Related Party Transactions.

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Equity Awards

We account

The Company accounts for share-based payments based on the grant-date fair value of the awards with compensation cost recognized as expense over the requisite vestingservice period. WeFor awards to non-employees, the Company recognizes compensation expense in the same manner as if the entity had paid cash for the goods or services. The Company incurred total compensation expense related to stock-based awards of $290,000$349,000 and $432,000$160,000 for the three months ended OctoberJuly 31, 20172020 and 2016,2019, respectively, and $845,000$612,000 and $1,343,000$429,000 for the ninesix months ended OctoberJuly 31, 20172020 and 2016,2019, respectively.

The fair value of the stock options granted iswas estimated at the date of grant using a Black-Scholes option pricing model. The optionOption pricing model inputs (suchinput assumptions such as expected term, expected volatility and risk-free interest rate)rate impact the fair value estimate. Further, the forfeiture rate impacts the amount of aggregate compensation. These assumptions are subjective and are generally derived from external (such as, risk-free rate of interest) and historical data (such as, volatility factor, expected term and forfeiture rates) data.. Future grants of equity awards accounted for as stock-based compensation could have a material impact on reported expenses depending upon the number, value and vesting period of future awards.

We issue

The Company issues restricted stock awards in the form of ourCompany common stock. The fair value of these awards is based on the market closingclose price per share on the date of grant. We expensegrant date. The Company expenses the compensation cost of these awards as the restriction period lapses, which is typically a one-yearone- to four-year service period to the Company. In the nine months ended October 31, 2017, 32,033 shares of common stock were surrendered to the Company to satisfy tax withholding obligations totaling $42,000 in connection with the vesting of restricted stock awards. Shares surrendered by the restricted stock award recipients in accordance with the applicable plan are deemed canceled, and therefore are not available to be reissued. In the nine months ended October 31, 2017, the Company awarded 220,337 shares of restricted stock to directors of the Company.

Income Taxes

Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax basisbases and for tax credit and loss carry-forwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. In assessing net deferred tax assets, we considerthe Company considers whether it is more likely than not that some or all of the deferred tax assets will not be realized. We establishThe Company establishes a valuation allowance when it is more likely than not that all or a portion of deferred tax assets will not be realized.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



We provideNote 6 - Income Taxes for further details.

The Company provides for uncertain tax positions and the related interest and penalties based upon management’s assessment of whether certain tax positions are more likely than not to be sustained upon examination by tax authorities. We believe we haveAt July 31, 2020, the Company believes it has appropriately accounted for any uncertain tax positions. The Company has recorded $262,000 and $263,000 in reserves for uncertain tax positions and corresponding interest and penalties as of October 31, 2017 and January 31, 2017, respectively.

Net Earnings (Loss) Per Common Share

We present

The Company presents basic and diluted earnings per share (“EPS”) data for our common stock. Basic EPS is calculated by dividing the net earnings (loss) attributable to common stockholders of the Company by the weighted average number of shares of common stock outstanding during the period. Diluted EPS is calculated based on the profit or loss attributable to common stockholders and the weighted average number of shares of common stock outstanding, adjusted for the effects of all potential dilutive common stock issuances related to options, unvested restricted stock, warrants and convertible preferred stock. Potential common stock dilution related to outstanding stock options, unvested restricted stock and warrants is determined using the treasury stock method, while potential common stock dilution related toOur Series A Convertible Preferred Stock is determined using the “if converted” method.


Our unvested restricted stock awards and Series A Convertible Preferred Stock arewere considered participating securities under ASC 260, Earnings Per Share, (“ASC 260”) which means the security may participate in undistributed earnings with common stock. Our unvested restricted stock awards are considered participating securities because they entitle holders to non-forfeitable rights to dividends or dividend equivalents during the vesting term. The holders of the Series A Convertible Preferred Stock would bewere entitled to share in dividends, on an as-converted basis, if the holders of common stock were to receive dividends, other than dividends in the form of common stock. In accordance with ASC 260, a companythe Company is required to use the two-class method when computing EPS when a company has a security that qualifies as a “participating security.”EPS. The two-class method is an earnings allocation formula that determines EPS for each class of common stock and participating security according to dividends declared (or accumulated) and participation rights in undistributed earnings. In determining the amount of net earnings to allocate to common stockholders, earnings are allocated to both common and participating securities based on their respective weighted-average shares outstanding for the period. Diluted EPS for our common stock is computed usingperiod (with the more dilutiveexception of the two-class methodgain on the redemption of our Series A Convertible Preferred Stock, which was allocated in its entirety to the common stock).

Our unvested restricted stock awards are considered non-participating securities because holders are not entitled to non-forfeitable rights to dividends or dividend equivalents during the if-converted method.

vesting term. In accordance with ASC 260, securities are deemed not to be participating in losses if there is no obligation to fund such losses. As of October 31, 2017, there were 2,949,995 shares of preferred stock outstanding, each of which is convertible into one share of our common stock. For the three and nine months ended October 31, 2017 and 2016, theThe Series A Convertible Preferred Stock would have an anti-dilutive effect if includeddoes not participate in dilutedlosses, and as a result, the Company does not allocate losses to these securities in periods of loss. Diluted EPS and therefore, was not included in the calculation. For the three months ended October 31, 2016 and the nine months ended October 31, 2017 and 2016, 821,587 and 828,225, respectively, unvested restricted shares offor our common stock were excluded fromis computed using the diluted EPS calculation as their effect would have been anti-dilutive. Formore dilutive of the three months ended October 31, 2017,two-class method or the effect“if-converted” and treasury stock methods. Refer to Note 5 – Convertible Preferred Stock for further discussion of unvested restricted stock awards and the redemption of our Series A Convertible Preferred Stock to the earnings per share calculation was immaterial.Stock.

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



The following is the calculation of the basic and diluted net earnings (loss) per share of common stock:

  Three-Months Ended  Six-Months Ended 
  July 31, 2020  July 31, 2019  July 31, 2020  July 31, 2019 
Basic earnings (loss) per share:            
Continuing operations                
Loss from continuing operations, net of tax $(1,163,000) $(1,656,000) $(2,140,000) $(2,298,000)
Basic net loss per share of common stock from continuing operations $(0.04) $(0.08)  (0.07)  (0.12)
                 
Discontinued operations                
Gain from discontinued operations, net of tax $28,000  $1,048,000  $4,678,000  $2,003,000 
Less: Allocation of earnings to participating securities     (133,000)     (260,000)
Income available to common shareholders from discontinued operations $28,000  $915,000   4,678,000   1,743,000 
Basic net earnings per share of common stock from discontinued operations $  $0.05  $0.16  $0.09 
                 
Diluted earnings (loss) per share (2):                
Continuing operations                
Income available to common shareholders from continuing operations $(1,163,000) $(1,656,000)  (2,140,000)  (2,298,000)
Diluted net loss per share of common stock from continuing operations $(0.04) $(0.08)  (0.07)  (0.12)
                 
Discontinued operations                
Income available to common shareholders from discontinued operations $28,000  $1,048,000   4,678,000   2,003,000 
Diluted net earnings per share of common stock from discontinued operations $  $0.05  $0.15  $0.09 
                 
Net loss $(1,135,000) $(608,000) $2,538,000  $(295,000)
Weighted average shares outstanding - Basic (1)  30,026,658   19,913,658   29,897,236   19,853,510 
Effect of dilutive securities - Stock options, Restricted stock and Series A Convertible Preferred Stock (3)  394,815   3,163,149   332,359   3,097,413 
Weighted average shares outstanding – Diluted  30,421,473   23,076,807   30,229,595   22,950,923 
Basic net loss per share of common stock $(0.04) $(0.03) $0.09  $(0.03)
Diluted net loss per share of common stock $(0.04) $(0.03) $0.08  $(0.03)

 Three Months Ended
 October 31, 2017 October 31, 2016
Net earnings (loss)$3,489
 $(1,930,472)
Less: deemed dividends on Series A Preferred Stock
 (72,710)
Net earnings (loss) attributable to common stockholders$3,489
 $(2,003,182)
Weighted average shares outstanding used in basic per common share computations19,985,822
 19,645,521
Restricted stock and Series A Convertible Preferred Stock3,082,601
 
Number of shares used in diluted per common share computation23,068,423
 19,645,521
Basic net earnings (loss) per share of common stock$0.00
 $(0.10)
Diluted net earnings (loss) per share of common stock$0.00
 $(0.10)
 Nine Months Ended
 October 31, 2017 October 31, 2016
Net loss$(3,137,084) $(4,142,381)
Less: deemed dividends on Series A Preferred Stock
 (875,935)
Net loss attributable to common stockholders$(3,137,084) $(5,018,316)
Weighted average shares outstanding used in basic per common share computations19,838,691
 19,477,538
Restricted stock and Series A Convertible Preferred Stock
 
Number of shares used in diluted per common share computation19,838,691
 19,477,538
Basic net loss per share of common stock$(0.16) $(0.26)
Diluted net loss per share of common stock$(0.16) $(0.26)
Diluted net earnings (loss) per share excludes the effect of outstanding stock options that relate to 2,203,156 and 2,172,480

(1)Excludes the effect of unvested restricted shares of common stock, which are considered non-participating securities. As of July 31, 2020 and 2019, there were 1,421,825 and 760,978 unvested restricted shares of common stock outstanding, respectively.
(2)Diluted EPS for our common stock was computed using the if-converted method, which yields the same result as the two-class method. The two-class method has not been used in the current period as a result of the redemption of the participating securities, See Note 5.
(3)Diluted net loss per share excludes the effect of shares that are anti-dilutive. For the three and six months ended July 31, 2020, diluted EPS excludes 624,330 outstanding stock options and 1,421,825 unvested restricted shares of common stock. For the three and six months ended July 31, 2019, diluted EPS excludes 2,895,464 shares of Series A Convertible Preferred Stock, 1,516,913 outstanding stock options and 760,978 unvested restricted shares of common stock.

Other Operating Costs

Loss on Exit of Membership Agreement

As of July 31, 2020, minimum fees due under the shared office arrangement totalled approximately $67,000. The Company recorded an expense for the threeminimum future commitment under the agreement and nineaccrued the cost to the accompanying consolidated balance sheet in the first six months ended OctoberJuly 31, 2017 and 2016, respectively. 2020 to reflect the liability at the time it abandoned the space. Refer to Note 3 – Operating Leases.

Non-Cash Items

The inclusionCompany had the following items that were non-cash items related to the condensed consolidated statements of these stock options would have been anti-dilutive. For the three and nine months ended October 31, 2017 and 2016, the warrants to purchase 1,400,000 shares of common stock would have an anti-dilutive effect if included in diluted net earnings (loss) per share, and therefore were not included in the calculation.cash flows:

  July 31, 
  2020  2019 
Escrowed funds from sale of ECM Assets $800,000  $ 
Right-of Use Assets from operating lease  540,000    
Capitalized software purchased with stock (Note 9)  38,000    

13

Recent Accounting Pronouncements

In May 2014,January 2017, the FASB issued ASU 2014-09, Revenue from Contracts with Customers2017-04, Intangibles—Goodwill and Other (Topic 606)350): Simplifying the Test for Goodwill Impairment, which supersedesremoves Step 2 from the revenue recognition requirements in ASC 605, Revenue Recognition.goodwill impairment test. The core principle of the guidance is that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The ASU also requires additional disclosure about the nature, amount, timing and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. In July 2016, the FASB delayed the effective date by one year and the guidance will now be effective for us on February 1, 2018. Early adoption of the update is permitted. The guidance is to be applied using one of two retrospective application methods. We are in the process of applying the five-step model of the new standard to customer contracts and will compare the results to our current accounting practices. We plan to adopt ASU 2014-09, as well as other clarifications and technical guidance issued by the FASB related to this new revenue standard, on February 1, 2018. We elected the modified retrospective transition method, which would result in an adjustment to retained earnings for the cumulative effect, if any, of applying the standard to contracts in process as of the adoption date. Under this method, we would not restate the prior financial statements presented. Therefore, the new standard requires additional disclosures of the amount by which each financial statement line item is affected in the fiscal year 2018 reporting period. We are currently in the process of assessing the impact of the new standard and have not yet determined the effect of the standard on our consolidated financial statements.

In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842), to increase transparency and comparability among organizations by recognizing lease assets and lease liabilities on the balance sheet and disclosing key information about leasing arrangements. The ASU is effective for annual periods beginning after December 15, 2018, including interim periods within those fiscal years. The update will be effective for us on February 1, 2019. Early adoption of the update is permitted. We are currently evaluating the impact of the adoption of this update on our consolidated financial statements and related disclosures.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



In March 2016, the FASB issued ASU 2016-09, Compensation - Stock Compensation (Topic 718), to improve the accounting for employee share-based payments. The guidance simplifies the accounting for employee share-based payment transactions, including the accounting for income taxes, forfeitures, and statutory tax withholding requirements, as well as classification in the statement of cash flows. The guidance is effective for annual and interim periods beginning after December 15, 2016, and early adoption is permitted. The update became effective for us on February 1, 2017.2020. The adoption of this ASU did not have a significant impact on our condensed consolidated financial statements.

In August 2016,2018, the FASB issued ASU 2016-15, Statement of Cash Flows(Topic 230): Classification of Certain Cash Receipts and Cash Payments2018-13, Fair Value Measurement (Topic 820) - Disclosure Framework - Changes to the Disclosure Requirements for Fair Value Measurement, to clarify howremove, modify, and add certain cash receipts and cash payments should be presented and classifieddisclosure requirements within Topic 820 in order to improve the effectiveness of fair value disclosures in the statement of cash flows. The ASU should be applied using a retrospective transition methodnotes to each period presented.financial statements. The standard will bebecame effective for us on February 1, 2018. Early2020. The adoption of this updateASU did not have a significant impact on our condensed consolidated financial statements.

In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes. This ASU is intended to simplify various aspects related to accounting for income taxes by removing certain exceptions to the general principles in Topic 740 and clarifying certain aspects of the current guidance to promote consistency among reporting entities. ASU 2019-12 is effective for annual periods beginning after December 15, 2020 and interim periods within those annual periods, with early adoption permitted. An entity that elects early adoption must adopt all the amendments in the same period. Most amendments within this ASU are required to be applied on a prospective basis, while certain amendments must be applied on a retrospective or modified retrospective basis. The standard will become effective for us on February 1, 2021. We are currently evaluating the impact of the adoption of this new standard on our condensed consolidated financial statements and related disclosures.

In January 2017,June 2016, the FASB issued ASU 2017-01, Business CombinationsNo. 2016-13, “Financial Instruments - Credit Losses (Topic 805)326): ClarifyingMeasurement of Credit Losses on Financial Instruments,” which amends the Definitionimpairment model to utilize an expected loss methodology in place of a Business, to clarify the definitioncurrent incurred loss methodology, which will result in the more timely recognition of a business to assistlosses. For smaller reporting entities, with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses. The standard will beASU 2016-13 is effective for us on February 1, 2018. We doannual periods beginning after December 15, 2022, including interim periods within those fiscal years. The ASU, including the subsequently issued codification improvements update (“Codification Improvements to Topic 326, Financial Instruments—Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments,” ASU 2019-04) and the targeted transition relief update (“Financial Instruments-Credit Losses (Topic 326),” ASU 2019-05), is not expect that the adoption of this ASU willexpected to have a significant impact on ourthe consolidated condensed financial statements.

In January 2017, the FASB issued ASU 2017-04, Intangibles—Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment, which removes Step 2 from the goodwill impairment test. The standard will be effective for us on February 1, 2020. Early adoption of this update is permitted. We do not expect that the adoption of this ASU will have a significant impact on our consolidated financial statements.

In May 2017, the FASB issued ASU 2017-09, Compensation - Stock Compensation(Topic 718), Scope of Modification Accounting, to clarify which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in Topic 718. The update will be effective for us on February 1, 2018. We do not expect that the adoption of this ASU will have a significant impact on our consolidated financial statements.

NOTE 3 — ACQUISITIONS AND DIVESTITURES
Acquisition ofOPERATING LEASES

We determine whether an arrangement is a Montefiore Medical Center Solution

On October 25, 2013, we entered into a Software Licenselease at inception. Right-of-use assets represent our right to use an underlying asset for the lease term and Royalty Agreement (the “Royalty Agreement”) with Montefiore Medical Center (“Montefiore”) pursuantlease liabilities represent our obligation to which Montefiore granted us an exclusive, worldwide 15-year license of Montefiore’s proprietary clinical analytics platform solution, Clinical Looking Glass® (“CLG”), now known as our Clinical Analytics solution. In addition, Montefiore assigned to usmake lease payments arising from the existing license agreement with a customer using CLG. As consideration under the Royalty Agreement, we paid Montefiore a one-time initial base royalty fee of $3,000,000,lease. Operating lease right-of-use assets and weliabilities are obligated to pay on-going quarterly royalty amounts related to future sublicensing of CLG by us. Additionally, we have committed that Montefiore will receiverecognized at least an additional $3,000,000 of on-going royalty payments within the first six and one-half years of the license term. As of October 31, 2017 and January 31, 2017,commencement date based on the present value of this royalty liability was $2,456,000 and $2,351,000, respectively.
Acquisition of Unibased Systems Architecture, Inc. and Related Divestiture
On February 3, 2014,lease payments over the expected lease term. Since our lease arrangements do not provide an implicit rate, we completed the acquisition of Unibased Systems Architecture, Inc. (“Unibased”), a provider of patient access solutions, including enterprise scheduling and surgery management software, for healthcare organizations throughout the United States, pursuant to an Agreement and Plan of Merger dated January 16, 2014 (the “Merger Agreement”). The total purchase price for Unibased was $6,500,000, subject to net working capital and other customary adjustments.
On December 1, 2016, we received a cash payment of $2,000,000use our incremental borrowing rate for the saleexpected remaining lease term at commencement date for new leases and for existing leases, in determining the present value of our Patient Engagement suitefuture lease payments. Operating lease expense is recognized on a straight-line basis over the lease term. The Company has made the accounting policy election for building leases to not separate non-leases components.

The Company entered into a new lease for office space in Alpharetta, Georgia, on March 1, 2020. The lease terminates on March 31, 2023. At inception, the Company recorded a right-of use asset of solutions (“Patient Engagement”), which$540,000, and related current and long-term operating lease obligation in the accompanying consolidated balance sheet. As of July 31, 2020, operating lease right-of use assets totalling $473,000, and the associated lease liability is included in both current and long-term liabilities of $195,000 and $309,000, respectively. The Company used a discount rate of 6.5% to the determine the lease liability. For the three- and six-month periods ended July 31, 2020, the Company had operating cost of approximately $48,000 and $97,000. In addition, there was $33,000 paid for amounts included in the measurement of operating cash flows from operating leases as a result of lease incentives and previous pre-paid rent that has been included as an adjustment to the right-of-use asset at lease inception.

14

Maturities of operating lease liabilities associated with the Company’s operating lease as of July 31, 2020 are as follows for payments due based upon the legacy ForSite2020 solution acquired from UnibasedCompany’s fiscal year:

2020 $99,000 
2021  204,000 
2022  210,000 
2023  35,000 
Total lease payments  548,000 
Less present value adjustment  (44,000)
Present value of lease liabilities $504,000 

Upon signing the new lease in February 2014. As a result, we recognized a gainMarch 2020, the Company abandoned its shared office space in Atlanta and recorded an expense and related liability of $105,000 for the minimum remaining payments required under the agreement with the landlord. The associated expense is recorded in “Loss on saleexit of business of $238,000membership agreement” in the fourth quarteraccompanying statements of fiscal 2016, which represents the amount by which the sale proceeds exceeded net assets associated with Patient Engagement operations including accounts receivable, intangible assets and deferred revenue. We used the proceeds to make two prepayments of $500,000 on our term loan with Wells Fargo, oneis accrued in “accrued expenses” in the fourth quarter ofaccompanying balance sheet. The membership agreement did not qualify as a lease as the owner had substantive substitution rights.

During fiscal 2016 and anotheryear 2019, we had one operating lease related to our New York office sublease, which expired in November 2019. In the second quarter of fiscal 2017.

Acquisition of Opportune IT Healthcare Solutions, Inc.
On September 8, 2016,2018, we completedclosed our New York office and subleased the acquisition of substantially alloffice space for the remaining period of the original lease term. As a result of vacating and subleasing the office, we recorded a $472,000 loss on exit of the operating lease in fiscal 2018. The associated lease liability reduced the right-of-use asset upon adoption of ASC 842. As of November 2019, the lease had expired and there was no minimum rentals due to our lessor or amounts to be received by us from our sublessee. As of July 31, 2019, operating lease right-of use assets totalling $70,000 are recorded in Prepaid and other current assets, and the associated lease liability of Opportune IT Healthcare Solutions, Inc. (“Opportune IT”), a provider of coding compliance, recovery audit contractor consulting, and ICD-10 readiness and training to hospitals, physicians and medical groups. As consideration under$191,000 is included in Accrued expenses within the asset purchase agreement, we made a cash
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



payment for the total purchase price of $1,400,000.condensed consolidated balance sheets. The Company also assumed certain current operating liabilitiesused a discount rate of Opportune IT. The purchase price has been allocated8.0% to the tangibledetermine the lease liability. In the six months ended July 31, 2019, the Company had operating cost, and intangible assets acquired and liabilities assumed based on their estimated fair values ascash operating cash flows, associated the New York lease of the acquisition date as follows, pending final valuation$117,000, offset by operating lease income of internally-developed software and intangible assets:
 Balance at September 8, 2016
Assets purchased: 
Accounts and contracts receivable792,000
Other assets32,000
Internally-developed software350,000
Intangible assets650,000
Total assets purchased1,824,000
Liabilities assumed: 
Accounts payable and accrued liabilities424,000
Net assets acquired$1,400,000
Cash paid$1,400,000
The operating results of Opportune IT are not material for purposes of proforma disclosure.

$144,000.

NOTE 4 — LEASES

We rent office space and equipment under non-cancelable operating leases that expire at various times through fiscal year 2022. Future minimum lease payments under non-cancelable operating leases for the next five fiscal years are as follows:
 Facilities Equipment Fiscal Year Totals
2017 (three months remaining)$256,000
 $3,000
 $259,000
20181,039,000
 11,000
 1,050,000
2019967,000
 11,000
 978,000
2020504,000
 11,000
 515,000
2021519,000
 2,000
 521,000
Thereafter445,000
 
 445,000
Total$3,730,000
 $38,000
 $3,768,000

Rent and leasing expense for facilities and equipment was $295,000 and $309,000 for the three months ended October 31, 2017 and 2016, respectively, and $920,000 and $955,000 for the nine months ended October 31, 2017 and 2016, respectively.

The Company had capital leases to finance office equipment purchases that continued into the third quarter of fiscal 2017. The amortization expense of the leased equipment was included in depreciation expense. As of October 31, 2017, the Company had no capital lease obligations outstanding.

NOTE 5 — DEBT

Term Loan and Line of Credit

with Wells Fargo

On November 21, 2014, we entered into a Credit Agreement (the “Credit Agreement”) with Wells Fargo Bank, N.A., as administrative agent, and other lender parties thereto. Pursuant to the Credit Agreement, the lenders agreed to provide a $10,000,000 senior term loan and a $5,000,000 revolving line of credit to our primary operating subsidiary. Amounts outstanding under the Credit Agreement bear interest at either LIBOR or the base rate, as elected by the Company, plus an applicable margin. Subject to the Company’s leverage ratio, under the terms of the original Credit Agreement, the applicable LIBOR rate margin varied from 4.25% to 5.25%, and the applicable base rate margin varied from 3.25% to 4.25%. Pursuantpursuant to the terms of the amendment to the Credit Agreement entered into as of April 15, 2015, the applicable LIBOR rate margin was amended to varyvaries from 4.25% to 6.25%, and the applicable base rate margin was amended to varyvaries from 3.25% to 5.25%, plus, after the effective date of the amendment to the Credit Agreement entered into as of September 11, 2019, a “paid in kind” rate, or PIK Rate, of 2.75%. TheAmendments to the Credit Agreement reduced the Company’s capacity on the existing revolving credit from $5,000,000 to $1,500,000 and extended the original term loan and line of credit mature on Novembermaturity date to August 21, 2019 and provide support for working capital, capital expenditures and other general corporate purposes, including permitted acquisitions. The outstanding senior term loan is secured by substantially all of our assets.2020. The senior term loan principal balance iswas payable in quarterly installments,instalments, which started in March 2015 and

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



will would continue through the maturity date, with the full remaining unpaid principal balance due at maturity. In November 2014, the Company repaid indebtedness under its prior credit facility using approximately $7,400,000 of the proceeds provided by the term loan. The prior credit facility with Fifth Third Bank was terminated concurrent with the entry into the Credit Agreement. Financing costs of $355,000 associated with the new credit facility arewere being amortized over its term on a straight-line basis, which is not materially different from the effective interest method.

15

The Credit Agreement includesincluded customary financial covenants, including the requirements that the Company maintain minimum liquidity and achieve certain minimum EBITDA levels (as defined in the Credit Agreement). In addition, the Credit Agreement prohibitsprohibited the Company from paying dividends on the common and preferred stock. Pursuant

In connection with entering into the Loan and Security Agreement with Bridge Bank on December 11, 2019, as discussed below, the Company terminated the Credit Agreement and repaid all outstanding amounts due thereunder.

Term Loan and Revolving Credit Facility with Bridge Bank

On December 11, 2019, the Company entered into a new Loan and Security Agreement (the “Loan and Security Agreement”) with Bridge Bank, a division of Western Alliance Bank, consisting of a $4,000,000 term loan and a $2,000,000 revolving credit facility. The proceeds from the term loan were used to repay all outstanding balances under its existing term loan with Wells Fargo Bank. Amounts outstanding under the new term loan shall bear interest at a per annum rate equal to the higher of (a) the Prime Rate (as published in The Wall Street Journal) plus 1.50% or (b) 6.50%. Under the terms of the third amendment to the CreditLoan and Security Agreement entered into as of June 19, 2017, the Company shall make interest-only payments through the twelve-month anniversary date after which the Company shall repay the new term loan in thirty-six equal and consecutive instalments of principal, plus monthly payments of accrued interest. The term loan and revolving credit facility provide support for working capital, capital expenditures and other general corporate purposes, including permitted acquisitions. The outstanding term loan is required to maintain minimum liquiditysecured by substantially all of at least (i) $5,000,000 through January 31, 2018, (ii) $4,000,000our assets. Financing costs associated with the Loan and Security Agreement are being amortized over its term on a straight-line basis, which is not materially different from February 1, 2018 through and including January 31, 2019, and (iii) $3,000,000 from February 1, 2019 through and including the effective interest method.

The new revolving credit facility has a maturity date of twenty-four months and advances shall bear interest at a per annum rate equal to the higher of (a) the Prime Rate (as published in The Wall Street Journal) plus 1.25% or (b) 6.25%. The revolving credit facility.

facility can be advanced based upon 80% of eligible accounts receivable, as defined in the Loan and Security Agreement.

The following table shows our minimumLoan and Security Agreement, as amended, includes financial covenant requirements that the Company requirements that it shall not deviate by more than fifteen percent of its revenue projections over a trailing four quarterthree-month basis or the Company’s recurring revenue shall not deviate by more than twenty percent over a cumulative year-to-date basis of its projections. In addition, the Company’s Bank EBITDA, measured on a monthly basis over a trailing three-month period EBITDA covenant thresholds, as modifiedthen ended, shall not deviate by the thirdgreater of thirty percent its projected Bank EBITDA or $150,000. The agreement initially required the Company to maintain a minimum Asset Coverage Ratio. However, the Asset Coverage Ratio was eliminated as a covenant under an amendment dated April 11, 2020. The Company obtained a waiver at both January 31, 2020 and April 30, 2020 against its existing covenants. The Company has provided guidance to the Credit Agreement:

For the four-quarter period ending Minimum EBITDA
July 31, 2017 $(1,250,000)
October 31, 2017 (1,000,000)
January 31, 2018 (700,000)
April 30, 2018 (35,869)
July 31, 2018 414,953
October 31, 2018 1,080,126
January 31, 2019 1,634,130
April 30, 2019 1,842,610
July 31, 2019 2,657,362
October 31, 2019 and each fiscal quarter thereafter
 
 3,613,810

bank for purposes of setting its fiscal year 2020 covenants.

The Company was in compliance with the applicableforegoing loan covenants at OctoberJuly 31, 2017.

As of October 31, 2017, the Company had no outstanding borrowings under the revolving line of credit, and had accrued $12,000 in unused line fees.2020. Based upon the borrowing base formula set forth in the Credit Agreement, as of OctoberJuly 31, 2017,2020, the Company had access to $627,000 of the full amount of the $5,000,000$2,000,000 revolving line of credit.
As of July 31, 2020 and January 31, 2020, the Company had no outstanding borrowings under the revolving credit facility.

As described herein, on February 24, 2020, the Company prepaid the $4.0 million outstanding term loan with Bridge Bank in full with proceeds from the sale of the ECM Assets, as required under the Loan and Security Agreement. Accordingly, we reclassified the term loan from non-current to current on the consolidated balance sheet as of January 31, 2020. Contemporaneously with the closing of the sale and payment of the term loan, the Company wrote-off approximately $125,000 of deferred financing cost apportioned to the term loan to discontinued operations. The Company reclassified the remaining amount of deferred financing to other assets in the accompanying consolidated balance sheet.

Outstanding principal balances on debt consisted of the following at:

  

July 31, 2020

  January 31, 2020 
Term loan $  $4,000,000 
Deferred financing cost     (128,000)
Total     3,872,000 
Less: Current portion     (3,872,000)
Non-current portion of debt $  $ 

16

 October 31, 2017 January 31, 2017
Senior term loan$4,630,000
 $5,539,000
Capital lease
 91,000
Total4,630,000
 5,630,000
Less: Current portion(597,000) (747,000)
Non-current portion of debt$4,033,000
 $4,883,000

In May 2016,

Term Loan related to “The Coronavirus Aid, Relief, and Economic Security Act”

The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, was signed into law on March 17, 2020. Among other things, the Cares Act provided for a resultbusiness loan program known as the Paycheck Protection Act (“PPP”). Qualifying companies are able to borrow, through the SBA, up to two months of excess cash flows achieved aspayroll. We filed for and obtained $2,301,000 through the SBA for the PPP loan program. The Company finalized its agreement for the PPP Loan on April 21, 2020 and was funded on the same date.

The PPP loan carries an interest rate of January1.0% per annum. Principal and interest payments are due, beginning on the seventh month from the effective date, sufficient to satisfy the loan on the second anniversary date. However, under certain criteria, the loan may be forgiven. The Company is accruing interest at 1% in the accompanying condensed consolidated financial statements. The future maturities under the loan are $1,071,000, and $1,229,000 in the next two twelve-month periods from July 31, 2016 and as required pursuant to2020, respectively.

NOTE 5 — CONVERTIBLE PREFERRED STOCK

Redemption of Series A Convertible Preferred Stock

On October 16, 2019, the mandatory prepayment provisionsCompany issued 9,473,691 shares of the Credit Agreement, we madecommon stock in consideration for aggregate proceeds of $9,663,000 in a $1,738,000 paymentprivate placement transaction. Each share of principal towards the term loan with Wells Fargo. We used thecommon stock was sold at $1.02 per share. The proceeds from the sale of our Patient Engagement suite of solutionscommon stock were used to make two prepayments on our term loan with Wells Fargo, one in December 2016 and one in June 2017, each in the amount of $500,000. As a result of these prepayments, the schedule of future principal payments was revised to reduce each future principal payment on a pro rata basis.


Future principal repayments of debt consisted of the following at October 31, 2017:
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)



  Senior Term Loan (1)
2017 $149,000
2018 597,000
2019 4,030,000
Total repayments $4,776,000
_______________
(1)Term loan balance on the condensed consolidated balance sheet is reported net of deferred financing costs of $146,000.

NOTE 6 — CONVERTIBLE PREFERRED STOCK
Series A Convertible Preferred Stock
At October 31, 2017, we had 2,949,995redeem all 2,895,464 outstanding shares of Series A Convertible Redeemable Preferred Stock (the “Preferred Stock”) outstanding. Eachat $2.00 per share for a total redemption payment of $5,813,000, which includes $22,000 in direct costs associated with the redemption.

Pursuant to the guidance in ASC 260-10-S99-2 for redemptions of preferred stock, the Company compared the difference between the carrying amount of the Series A Convertible Preferred Stock, is convertible into one sharenet of issuance costs, of $8,686,000 to the fair value of the Company'sconsideration transferred of $5,813,000, which was reduced by the commitment date intrinsic value of the conversion option since the redemption included the reacquisition of a previously recognized beneficial conversion feature of $2,021,000, and added this difference to net income to arrive at income available to common stock. Thestockholders in the calculation of basic earnings per share. As the carrying value of the Series A Convertible Preferred Stock was $8,686,000 on the date of redemption, the Company reflected the resulting return from the preferred stockholders of $4,894,000 as an adjustment to net income (loss) attributable to common stockholders in the Company’s basic and diluted EPS calculations for year ended January 31, 2020.

Balance at January 31, 2019 $8,686,000 
Redemption of Series A Convertible Preferred Stock  (5,791,000)
Fees paid for redemption of Series A Convertible Preferred Stock  (22,000)
Previously recognized beneficial conversion feature  2,021,000 
Return from the preferred stockholders $4,894,000 

Refer to Note 2 for the Company’s basic and diluted EPS calculations.

NOTE 6 — INCOME TAXES

Income taxes consist of the following:

  July 31, 
  2020  2019 
Current tax benefit:        
Federal $603,000  $681,000 
State  130,000    
Total current income tax provision $733,000  $681,000 

17

The benefit from income taxes from continuing operations are off-set by taxes on the gain on sale and taxes from operations of discontinued operations. Additionally, certain tax in the six months of July 31, 2020, will generate benefits in the future quarters of fiscal 2020 such that the Company will have no full-year tax payable.

The effective tax rates for income tax rates on continuing operations for six months ending July 31, 2020 and 2019 were approximately 25.5% and 22.8%, respectively. The Company maintains a full valuation allowance against the deferred tax assets.

The Company has recorded $327,000 and $304,000 in reserves for uncertain tax positions as of July 31, 2020 and 2019, respectively.

The Company and its subsidiary are subject to U.S. federal income tax as well as income taxes in multiple state and local jurisdictions. The Company has concluded all U.S. federal tax matters for years through January 31, 2016. All material state and local income tax matters have been concluded for years through January 31, 2015. The Company is no longer subject to IRS examination for periods prior to the tax year ended January 31, 2016; however, carryforward losses that were generated prior to the tax year ended January 31, 2016 may still be adjusted by the IRS if they are used in a future period.

18

NOTE 7 — COMMITMENTS AND CONTINGENCIES

Membership agreement to occupy shared office space

In fiscal 2018, the Company entered into a membership agreement to occupy shared office space in Atlanta, Georgia. Our shared office arrangement commenced upon taking possession of the space and ends in November 2020. Fees due under the membership agreement are based on the number of contracted seats and the use of optional office services. The Company abandoned this shared space in March 2020. As of July 31, 2020, minimum fees due under the shared office arrangement totalled $67,000. Accordingly, we recorded an expense for the minimum future commitment under agreement and accrued the cost to the accompanying consolidated balance sheet. Refer to Note 3 – Operating Leases.

Royalty Liability

On October 25, 2013, we entered into a Software License and Royalty Agreement (the “Royalty Agreement”) with Montefiore Medical Center (“Montefiore”) pursuant to which Montefiore granted us an exclusive, worldwide 15-year license of Montefiore’s proprietary clinical analytics platform solution, Clinical Looking Glass® (“CLG”), now known as our Clinical Analytics solution. In addition, Montefiore assigned to us the existing license agreement with a customer using CLG. As consideration under the Royalty Agreement, we paid Montefiore a one-time initial base royalty fee of $3,000,000. Additionally, we originally committed that Montefiore would receive at least an additional $3,000,000 of on-going royalty payments related to future sublicensing of CLG by us within the first six and one-half years of the license term. On July 1, 2018, we entered into a joint amendment to the Royalty Agreement and the existing Software License and Support Agreement with Montefiore to modify the payment obligations of the parties under both agreements. According to the modified provisions, our obligation to pay on-going royalties under the Royalty Agreement was replaced with the obligation to (i) provide maintenance services for 24 months and waive associated maintenance fees, and (ii) pay $1,000,000 in cash by July 31, 2020. As a result of the commitment to fulfill a portion of our obligation by providing maintenance services at no cost, the royalty liability was significantly reduced, with a corresponding increase to deferred revenues. As of July 31, 2020 and January 31, 2020, we had $-0- and $345,000, respectively, in deferred revenues associated with this modified royalty liability. The fair value of the royalty liability was determined based on the amount payable in cash. As of July 31, 2020 and January 31, 2020, the present value of this royalty liability was $1,000,000 and $ 969,000, respectively.

COVID-19

As reported nationally, near the end of the Company’s fiscal year ended January 31, 2020, an outbreak of a novel strain of coronavirus (COVID-19) emerged globally. Additionally, there was a number of cases in the United States by the balance sheet date, January 31, 2020. The Company serves acute care hospitals throughout the United States. These hospitals have been materially impacted by the increased rates of illness based upon the respective geography. The Company has not been materially impacted by the “shelter in place” movements of local and state governments across the United States. Although it is not possible to reliably estimate the length or severity of the pandemic, it could have an adverse financial impact on the Company’s financial condition.

NOTE 8 – DISCONTINUED OPERATIONS

On February 24, 2020, the Company consummated the previously-announced sale of the Company’s legacy Enterprise Content Management business (the “ECM Assets”) pursuant to that certain Asset Purchase Agreement, dated December 17, 2019, as amended (the “Asset Purchase Agreement”), to Hyland Software, Inc. (the “Purchaser”),

Pursuant to the Asset Purchase Agreement, the Purchaser has acquired the ECM Assets and assumed certain liabilities of the Seller for a purchase price of $16.0 million, subject to certain adjustments for customer prepayments as set forth in the Asset Purchase Agreement.

At closing, the Company realized approximately $5.4 million in net proceeds after (i) repaying the $4.0 million Company’s term loan with Bridge Bank, (ii) adjusting for certain customer prepayments, (iii) the escrow funds of $800,000 and (iv) certain transaction cost. The gain on the sale of assets is summarized as follows:

Net Proceeds, including escrowed funds $12,088,000 
Net tangible assets sold:    
Accounts Receivable  (1,130,000)
Prepaid Expenses  (576,000)
Deferred Revenues  4,010,000 
Net tangible assets sold  2,304,000 
Capitalized software development costs  (1,772,000)
Goodwill  (4,825,000)
Transaction cost  (1,782,000)
Gain on sale of discontinued operations $6,013,000 

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The transaction costs were primarily broker cost and cost of legal and accounting to affect the transaction. The Company allocated $4,825,000 in goodwill to the sale of the ECM Assets using a valuation of the ECM Assets and the remaining, go-forward business, to bifurcate its existing goodwill as of February 24, 2020. The amount of goodwill to be included in that carrying amount was based on the relative fair values of the business to be disposed of and the portion of the reporting unit that will be retained. Further, in accordance ASC 350-20-35-3A, when only a portion of goodwill is allocated to a business to be disposed of, the remaining portion of the goodwill associated with the reporting unit to be retained was tested for impairment and no impairment was recognized.

The Company recorded the following into discontinued operations on the accompanying consolidated balance sheets:

  As of 
  July 31, 2020  January 31, 2020 
Current assets of discontinued operations:        
Accounts receivable $154,000  $1,150,000 
Contract receivables     17,000 
Prepaid Assets     418,000 
Current assets of discontinued operations $154,000  $1,585,000 
Long-term assets of discontinued operations:        
Property and equipment, net $42,000  $54,000 
Capitalized software development cost, net     1,816,000 
Goodwill     4,825,000 
Other     131,000 
Long-term assets of discontinued operations $42,000  $6,826,000 
Current liabilities of discontinued operations:        
Accounts payable $  $514,000 
Accrued expenses  33,000   142,000 
Deferred revenues  157,000   4,397,000 
Current liabilities of discontinued operations $190,000  $5,053,000 

For the three- and six- months ended July 31, 2020 and 2019, the Company recorded the following into discontinued operations in the accompanying consolidated statements of operations:

  Three Months Ended  Six Months Ended 
  July 31, 2020  July 31, 2019  July 31, 2020  July 31, 2019 
Revenues:                
System sales $  $36,000  $  $46,000 
Professional services     205,000      331,000 
Maintenance and support     1,486,000   412,000   2,985,000 
Software as a service     577,000   138,000   1,135,000 
Transition service fees  157,000      157,000    
Total revenues $157,000  $2,304,000  $707,000  $4,497,000 
                 
Expenses:                
Cost of Sales  5,000   632,000   290,000   1,252,000 
Selling, general and administrative expenses     59,000      122,000 
Research and development     207,000      410,000 
Transition service cost  48,000       48,000     
Deferred financing cost        128,000     
Other expenses           25,000 
Total expenses  53,000   898,000   466,000   1,809,000 
                 
Income from discontinued operations $104,000  $1,406,000  $241,000  $2,688,000 

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We entered into an agreement with the Purchaser of the ECM Assets to maintain the current data center through a transition period that is expected to be approximately seven months. The Company will continue to pay the rent and maintain the servers within the data center during the transition services period and these amounts will continue to be presented as discontinued operations in future periods throughout fiscal year 2020. In consideration of these transition services, the Company maintained rights to certain customer contracts that provides a revenue stream of approximately $40,000 per month. Therefore, during the transition period as defined the sale agreement, the Company will receive approximately $40,000 in revenue per month and have cost of approximately $30,000. The transition services does not payhave a dividend;finite ending date, however, the holders are entitledgoals of both the Purchaser and the Company is to receive dividends equal (on an as-if-converted-to-common-stock basis)complete the transition as quickly as possible, and with a goal of ending this portion of the agreement by October 2020. The cost to andmaintain the data center can be eliminated upon the completion of the transition services as described in the same form as dividends (other than dividendsAsset Purchase Agreement. Our on-going cost to maintain the data center includes rent, cost of the servers, certain third-party software arrangements, and depreciation of the servers. The property and equipment on the Company’s balance sheet in discontinued operations is the net book value for the related servers in the formdata center.

NOTE 9 - RELATED PARTY TRANSACTIONS

In the second quarter of common stock) actually paid on sharesfiscal year 2019, in connection with the appointment of Wyche T. “Tee” Green, III, Chairman of the common stock. The Preferred Stock has voting rights on a modified as-if-converted-to-common-stock-basis. The Preferred Stock has a non-participating liquidation right equal to the original issue price plus accrued unpaid dividends, which are senior to the Company’s common stock. The Preferred Stock can be converted to common shares at any time by the holders, or at the optionBoard of the Company if the arithmetic averageand Managing Member of 121G, LLC (“121G”), as interim President and Chief Executive Officer of the daily volume weighted average priceCompany, we entered into a consulting agreement with 121G Consulting, LLC (“121G Consulting”), to provide an assessment of the common stockCompany’s innovation and growth teams and strategies and to develop a set of prioritized recommendations to be consolidated into a strategic plan for the 10 day period priorCompany’s leadership team. Mr. Green is a “member” of 121G Consulting, and, accordingly, has a financial interest in that entity. In October 2019, Mr. Green was appointed as President and Chief Executive Officer of the Company on a full-time basis.

For the year ended January 31, 2020, 121G Consulting fees totalled $276,000. Of that amount, $88,000 was included in executive transition cost and $188,000 was included in the Company’s operating cost in the accompanying consolidated statements of operations. As of January 31, 2020, consulting fees payable to 121G Consulting totalled $40,000 and are included in accounts payable in the measurementaccompanying consolidated balance sheet.

On March 19, 2020, as previously disclosed in an 8-K, the Company entered into a Master Services Agreement (the “MSA”) with 180 Consulting, LLC (“180 Consulting”), pursuant to which 180 Consulting will provide a variety of consulting services including product management, internal systems platform integration and software engineering services, among others, through separate statements of work (“SOWs”). Contemporaneously, the Company entered into three SOWs under the MSA and has contracted to enter into two more SOWs within sixty (60) days of the date is greater than $8.00 per share,of entry into the MSA, SOW #4 and SOW #2A was entered into on June 8, 2020 and July 21, 2020, respectively. While no related person has a direct or indirect material interest in this MSA or the related SOWs, individuals providing services to us under the MSA and the average daily trading volume forSOWs may share workspace and administrative costs with 121G Consulting.

During the 60 dayfirst six-month period immediately prior toended July 31, 2020, the measurement date exceeds 100,000 shares. The conversion price is $3.00 per share, subject to certain adjustments.

At any time following August 31, 2016, subject toCompany incurred total fees of $229,000 under the terms of the SubordinationMSA related to 180 Consulting. Of those fees, approximately $75,000 was related to capitalized software development, and Intercreditor Agreement among the preferred stockholders,remaining $154,000 was operating cost. The Company issued approximately 97,000 shares of restricted stock during the quarter. Accordingly, the Company and Wells Fargo,recognized approximately $107,000 in non-employee stock compensation during the quarter, of which prohibits the redemption of the Preferred Stock without the consent of Wells Fargo, each share of Preferred Stock is redeemable at the option of the holder for an amount equal to the initial issuance price of $3.00 (adjusted to reflect stock splits, stock dividends or similar events) plus any accrued and unpaid dividends thereon. The Preferred Stock is classified as temporary equity as the securities are redeemable solely at the option of the holder.

$38,000 was reported in capitalized software development cost.

NOTE 7 — INCOME TAXES

Income tax expense consists of federal, state and local tax provisions. For the nine months ended October 31, 2017 and 2016, we recorded federal tax expense of zero. For the nine months ended October 31, 2017 and 2016, we recorded state and local tax expense of $8,000 and $5,000, respectively.

NOTE 810 — SUBSEQUENT EVENTS

We have evaluated subsequent events occurring after OctoberJuly 31, 2017,2020, and based on our evaluation we did not identify any events that would have required recognition or disclosure in these condensed consolidated financial statements.statements, except for the following.

Montefiore Final Minimum Royalty Payment

As discussed in Note 7 – Commitments and Contingencies, the Company has a contractual obligation to pay Montefiore $1,000,000 that originated from the acquisition of Clinical Analytics (Clinical Looking Glass) in October 2013. The final payment has been previously adjusted in July 2018. The Company is currently discussing a payment plan for this final liability with Montefiore. The Company is expecting to pay the full payment; however, it may extend the payment terms further into Fiscal 2020.

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Item 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

FORWARD-LOOKING STATEMENTS

We make forward-looking statements in this Report and in other materials we file with the Securities and Exchange Commission (“SEC”) or otherwise make public. In thisThis Report, Part I, Item 2, “Management’s Discussiontherefore, contains statements about future events and Analysisexpectations which are forward-looking statements within the meaning of Financial ConditionSections 27A of the Securities Act of 1933, as amended (the “Securities Act”, and Results21E of Operations,” contains forward-looking statements.the Securities Exchange Act of 1934 (the “Exchange Act”). In addition, our senior management makes forward-looking statements to analysts, investors, the media and others. Statements with respect to expected revenue, income, receivables, backlog, client attrition, acquisitions and other growth opportunities, sources of funding operations and acquisitions, the integration of our solutions, the performance of our channel partner relationships, the sufficiency of available liquidity, research and development, and other statements of our plans, beliefs or expectations are forward-looking statements. These and other statements using words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “plan,” “project,” “target,” “can,” “could,” “may,” “should,” “will,” “would” and similar expressions also are forward-looking statements. Each forward-looking statement speaks only as of the date of the particular statement. The forward-looking statements we make are not guarantees of future performance, and we have based these statements on our assumptions and analyses in light of our experience and perception of historical trends, current conditions, expected future developments and other factors we believe are appropriate under the circumstances. Forward-looking statements by their nature involve substantial risks and uncertainties that could significantly affect expected results, and actual future results could differ materially from those described in such statements. Management cautions against putting undue reliance on forward-looking statements or projecting any future results based on such statements or present or historical earnings levels.

Among the factors that could cause actual future results to differ materially from our expectations are the risks and uncertainties described under “Risk Factors” set forthand elsewhere in Part II, Item 1A,our Annual Report on Form 10-K for the fiscal year ended January 31, 2020 and the other cautionary statements in other documents we fileour subsequent filings with the SEC, includingSecurities Exchange Commission, and include among others, the following:

competitive products and pricing;
product demand and market acceptance;
entry into new markets;
new product and services development and commercialization;
key strategic alliances with vendors and channel partners that resell our products;
uncertainty in continued relationships with clients due to termination rights;
our ability to control costs;
availability, quality and security of products produced and services provided by third-party vendors;
the healthcare regulatory environment;

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competitive products and pricing;

product demand and market acceptance;
entry into new markets;
new product and services development and commercialization;
key strategic alliances with vendors and channel partners that resell our products;
uncertainty in continued relationships with clients due to termination rights;
our ability to control costs;
availability of products produced by third-party vendors;
the healthcare regulatory environment;
potential changes in legislation, regulation and government funding affecting the healthcare industry;
healthcare information systems budgets;
availability of healthcare information systems trained personnel for implementation of new systems, as well as maintenance of legacy systems;
the success of our relationships with channel partners;
fluctuations in operating results;
critical accounting policies and judgments;

potential changes in legislation, regulation and government funding affecting the healthcare industry;
healthcare information systems budgets;
availability of healthcare information systems trained personnel for implementation of new systems, as well as maintenance of legacy systems;
the success of our relationships with channel partners;
fluctuations in operating results;
our future cash needs;
the consummation of resources in researching acquisitions, business opportunities or financings and capital market transactions;
the failure to adequately integrate past and future acquisitions into our business;
critical accounting policies and judgments;
changes in accounting policies or procedures as may be required by the Financial Accounting Standards Board or other standard-setting organizations;
changes in economic, business and market conditions impacting the healthcare industry and the markets in which we operate;
our ability to maintain compliance with the terms of our credit facilities; and
our ability to maintain compliance with the continued listing standards of the Nasdaq Global Market.

Some of these factors and risks have been, and may further be, exacerbated by the Financial Accounting Standards Board or other standard-setting organizations;

changes in economic, business and market conditions impacting the healthcare industry and the markets in which we operate; and
our ability to maintain compliance with the terms of our credit facilities.
COVID-19 pandemic.

Most of these factors are beyond our ability to predict or control. Any of these factors, or a combination of these factors, could materially affect our future financial condition or results of operations and the ultimate accuracy of our forward-looking statements. There also are other factors that we may not describe (generally because we currently do not perceive them to be material) that could cause actual results to differ materially from our expectations.


We expressly disclaim any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.


Results of Operations

Revenues

  Three-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
             
System sales $215  $111  $104   94%
Professional services  179   203   (24)  (12)%
Audit services  463   354   109   31%
Maintenance and support  1,228   1,273   (45)  (4)%
Software as a service  802   548   254   46%
Total Revenues $2,887  $2,489  $398   16%

  Six-Months Ended      % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
             
System sales $215  $332  $(117)  (35)%
Professional services  360   658   (298)  (45)%
Audit services  1,007   749   258   34%
Maintenance and support  2,486   2,725   (239)  (9)%
Software as a service  1,663   1,189   474   40%
Total Revenues $5,731  $5,653  $78   1%

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Revenues

 Three Months Ended  
(in thousands):October 31, 2017 October 31, 2016 Change % Change
Systems Sales:       
Proprietary software - perpetual license$79
 $20
 $59
 295 %
Term license257
 269
 (12) (4)%
Hardware and third-party software13
 25
 (12) (48)%
Professional services802
 631
 171
 27 %
Audit Services280
 234
 46
 20 %
Maintenance and support3,250
 3,750
 (500) (13)%
Software as a service1,718
 1,706
 12
 1 %
Total Revenues$6,399
 $6,635
 $(236) (4)%
 Nine Months Ended  
(in thousands):October 31, 2017 October 31, 2016 Change % Change
System Sales:       
Proprietary software - perpetual license$249
 $1,040
 $(791) (76)%
Term license736
 905
 (169) (19)%
Hardware and third-party software71
 245
 (174) (71)%
Professional services1,794
 1,870
 (76) (4)%
Audit Services919
 234
 685
 293 %
Maintenance and support9,884
 11,238
 (1,354) (12)%
Software as a service4,586
 5,145
 (559) (11)%
Total Revenues$18,239
 $20,677
 $(2,438) (12)%

Proprietary software and term licenses — Proprietary software revenue recognized for the three months ended OctoberJuly 31, 20172020 increased by $59,000$104,000 and six months ended July 31, 2020 decreased by $117,000 over thetheir respective prior comparable period dueperiods. The Company is able to improvedinfluence sales of these products; however, the timing is difficult to manage as sales generally result from our distribution partners, certain delays in contracting for systems sales are a result of the COVID-19. Perpetual license sales of our CDIStreamline Health® Abstracting™ solution began to pick-up in the thirdlatter part of the second quarter of fiscal 2017. Proprietary2020. The Company is unable to ascertain the timing or extent of the impact of COVD-19 on the Company’s on-ongoing performance relative to perpetual software revenue recognized forsales.

Professional services — For the nine monthsthree- and six-month periods ended OctoberJuly 31, 20172020, revenues from professional services decreased by $791,000 over$24,000 and $298,000 from the prior comparable period. This decrease is attributable to a larger perpetual license sale of our Streamline Health® Abstracting™ solution in the second quarter of fiscal 2016. The $169,000 decrease in term licenseprofessional services revenue for the nine months ended October 31, 2017 over the prior comparable period is primarily due to the expirationtiming of one Clinical Analytics contract and the reductioncompletion of license fees on a separate Clinical Analytics contract.

Hardware and third-party software — Revenue from hardware and third-party software sales for the three and nine months ended October 31, 2017 decreased by $12,000 and $174,000, respectively, over the prior comparable periods. Fluctuations from period to period are a function of client demand.
Professional services — For the three-month period ended October 31, 2017, revenues fromfew, large, professional services increased by $171,000 from the prior comparable period. This increase is primarily due to a software version upgrade by a customer of our Streamline Health® Enterprise Content Management™ (“ECM”) solution and partially offsets the decrease in revenues for the nine-month period ended October 31, 2017, which resulted primarily from the sale of our Patient Engagement suite of solutionsagreements in the fourth quarterfirst half of fiscal 2016,year 2019. Additionally, the lower professional services in the current was a result of COVID-19 as well as cancellations by two customersit delayed customer decisions on and their ability to staff projects during the first half of our Streamline Health® Financial Management™ solution (“Financial Management”).2020. The Company is unable to ascertain the timing or extent of the impact of COVID-19 on the Company’s on-ongoing performance relative to professional services.

Audit services — Audit services revenue recognized for the threethree- and nine monthssix-month periods ended OctoberJuly 31, 20172020 increased by $46,000$109,000 and $685,000,$258,000, respectively, over the prior comparable periods. The Company began offeringrealized higher demand for audit services in September 2016, following the acquisitionfourth quarter of Opportune IT.2019, and that higher demand has continued into the first half of 2020. The Company’s expertise, demonstrated and supported by eValuator, and the fact that our professional staff is onshore is believed to be a competitive advantage with regard to the audit services. We did experience a temporary reduction in volumes for approximately 45 days from certain customers that were primarily physician based, as a result of COVID-19. This occurred late in the first quarter and early in the second quarter of fiscal 2020. Volumes showed signs of recovery toward the end of the second quarter of fiscal 2020 with some customers increasing the number of requested encounters to be audited. The Company has customer opportunities in the market combining the eValuator technology with audit services to provide customers with a comprehensive solution (“a technology enabled service”).

Maintenance and support — Revenue from maintenance and support for the three- and six-month periods ended July 31, 2020 decreased by $45,000 and $239,000 and July 31, 2020 was lower than the prior comparable six-month period by 9%. The Company is expecting lower revenue for the full year 2020, over prior comparable periods, due to pricing pressure and cancellations by certain customers of our legacy products, primarily clinical analytics. The Company’s agreement for Clinical Analytics with Montefiore terminated on June 30, 2020. Accordingly, the Company recognized $69,000 lower revenue from Clinical Analytics in the three months and ninesix months ended OctoberJuly 31, 2017 decreased2020 as compared with the same period in 2019. The customer pricing differences and rate of customer cancellations has not exceeded the Company’s budget for fiscal 2020.

Software as a Service (SaaS) — Revenue from SaaS for the three- and six-month periods ended July 31, 2020 increased by $500,000$254,000 and $1,354,000,$474,000, respectively from the prior comparable periods. These decreases were primarily


the result of the sale of our Patient Engagement suite of solutions in the fourth quarter of fiscal 2016, as well as cancellations by twoThe increase resulted from new customers of our ECM solution.
Software as a Service (SaaS) — Revenue from SaaS for the nine months ended October 31, 2017 decreased by $559,000 from the prior comparable period. This decrease resulted primarily from cancellations by a few customers of ourgrowth product, eValuator. The Company’s legacy product, Financial Management Systems, has been consistent and ECM solutions,is not expected to see a shortfall in fiscal 2020. The eValuator SaaS revenue base should continue to grow in fiscal 2020 as wellwe experience go-lives on already sold eValuator customers, and sales of new eValuator customers that will go-live later in fiscal 2020. We have experienced slower first contact to contracting as result of COVID-19. While we have seen some positive activity, we are unable to estimate the saleimpact of COVID-19 on future contracting processes with our Patient Engagement suite of solutions in the fourth quarter of fiscal 2016.customers.

Cost of Sales

 Three Months Ended    
(in thousands):October 31, 2017 October 31, 2016 Change % Change
Cost of systems sales$434
 $663
 $(229) (35)%
Cost of professional services556
 723
 (167) (23)%
Cost of audit services404
 596
 (192) (32)%
Cost of maintenance and support667
 790
 (123) (16)%
Cost of software as a service290
 451
 (161) (36)%
Total cost of sales$2,351
 $3,223
 $(872) (27)%
  
Nine Months Ended    
(in thousands):October 31, 2017 October 31, 2016 Change % Change
Cost of systems sales$1,597
 $2,080
 $(483) (23)%
Cost of professional services1,814
 1,891
 (77) (4)%
Cost of audit services1,236
 596
 640
 107 %
Cost of maintenance and support2,242
 2,483
 (241) (10)%
Cost of software as a service915
 1,390
 (475) (34)%
Total cost of sales$7,804
 $8,440
 $(636) (8)%

  Three-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Cost of system sales $125  $27  $98   363%
Cost of professional services  293   462   (169)  (37)%
Cost of audit services  373   321   52   16%
Cost of maintenance and support  182   176   6   3%
Cost of software as a service  379   140   239   171%
Total cost of sales $1,352  $1,126  $226   20%

  Six-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Cost of system sales $202  $91  $111   122%
Cost of professional services  557   888   (331)  (37)%
Cost of audit services  733   624   109   17%
Cost of maintenance and support  368   303   65   21%
Cost of software as a service  761   247   514   208%
Total cost of sales $2,621  $2,153  $469   22%

The decreaseincrease in overall cost of sales for the three and ninesix months ended OctoberJuly 31, 2017 from the comparable prior periods is primarily due to the reduction in amortization of capitalized software costs as a result of a few assets becoming fully amortized, as well as the sale of our Patient Engagement suite of solutions in the fourth quarter of fiscal 2016. In addition, the decrease in overall cost of sales for the three months ended October 31, 20172020 from the comparable prior period is further attributedprimarily due to the reductionincrease in audit services personnel costs followingamortization of software development. The Company placed larger amounts of software development into service in the acquisitionthird and fourth quarter of Opportune ITfiscal 2019. The placement of the software into service is resulting in September 2016.higher rates of amortization for fiscal 2020.

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Cost of systemssystem sales includes amortization and impairment of capitalized software expenditures royalties, and the cost of third-party hardware and software. The decreaseincrease in expense for the three- and nine-monthsix-month periods ended OctoberJuly 31, 20172020 from the comparable prior period was primarily due to the reductionincrease in amortization of capitalized software costs as a result of the sale of our Patient Engagement suite of solutions in the fourth quarter of fiscal 2016, as well as the internally-developed software acquired from Meta Health Technology, Inc. in 2012 reaching the end of its assigned economic life in the third quarter of fiscal 2017.

discussed above.

The cost of professional services includes compensation and benefits for personnel and related expenses. The decrease in expense for the three- and nine-monthsix-month periods from the prior comparable periods is primarily due to the increase inlower rates of professional services relatedrequired for SaaS type implementations. The SaaS solutions are more efficient to SaaSimplement as compared to the legacy on-premise software implementations. On-premise implementations, as was the case with legacy software products implementations, took longer and term licenses, for which costs are deferred and amortized ratably over the initial contract term, as well as the decrease in personnel costs.    

involved substantially more cost.

The cost of audit services includes compensation and benefits for audit services personnel, and related expenses. The increase in expense for the nine-month periodthree- and six-month periods ended OctoberJuly 31, 2017 is due to the Company beginning to offer audit services in September 2016, following the acquisition of Opportune IT. The decrease in expense for the three-month period ended October 31, 20172020 is attributed to the reduction in associatehigher volumes of coding transaction processed, and contractor costs from synergies resulting from the full integration ofrelated higher revenue. The Company audit services personnel utilize eValuator and it is believed that the acquired business.

product makes them more productive and efficient.

The cost of maintenance and support includes compensation and benefits for client support personnel and the cost of third-party maintenance contracts.personnel. The decreaseincrease in expense for the three- and nine-month periodssix-month period ended July 31, 2020 was primarily due to a decreaseincreases in third-party maintenance contracts costs and personnel costs, and is in line with the decrease in the associated maintenance and support revenue.

compensation for this department.

The cost of SaaS solutions is relatively fixed, subject to inflation for the goods and services it requires. The decreaseincrease in expense for the three- and nine-monthsix-month periods from the prior comparable periodsended July 31, 2020 was primarily relateddue to a reduction in personnelthe amortization of capitalized software development costs as


well as in depreciation and amortization expense as several assets, including the internally-developed software acquired from Interpoint Partners, LLC in 2011, reached the end of their assigned economic lives.
support this growth product.

Selling, General and Administrative Expense

  
Three Months Ended    
(in thousands):October 31, 2017 October 31, 2016 Change % Change
General and administrative expenses$1,681
 $1,980
 $(299) (15)%
Sales and marketing expenses1,139
 1,232
 (93) (8)%
Total selling, general, and administrative expense$2,820
 $3,212
 $(392) (12)%
  
Nine Months Ended    
(in thousands):October 31, 2017 October 31, 2016 Change % Change
General and administrative expenses$5,673
 $6,668
 $(995) (15)%
Sales and marketing expenses3,310
 3,485
 (175) (5)%
Total selling, general, and administrative expense$8,983
 $10,153
 $(1,170) (12)%

  Three-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
General and administrative expenses $1,596  $1,501  $95   6%
Sales and marketing expenses  688   901   (213)  (24)%
Total selling, general, and administrative expense $2,284  $2,402  $(118)  (5)%

  Six-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
General and administrative expenses $3,052  $3,152  $(100)  (3)%
Sales and marketing expenses  1,524   1,671   (147)  (9)%
Total selling, general, and administrative expense $4,576  $4,823  $(247)  (5)%

General and administrative expenses consist primarily of compensation and related benefits, reimbursable travel and entertainment expenses related to our executive and administrative staff, general corporate expenses, amortization of intangible assets, and occupancy costs. The decrease in general and administrative expenses for the three and nine monthssix-months ended OctoberJuly 31, 20172020 from the comparable prior periods wasperiod is primarily dueattributed to a reduction in personnel costs, stock compensationsalaries and severance expense, as wellbenefits and professional fees associated with the company’s annual audit and annual shareholders meeting. The Company previously announced, at the end of fiscal year ended January 31, 2020, a rationalization to better match expenses with its lower revenues as a reduction inresult of the sale of the ECM Assets. The rationalization impacted personnel beyond that of those directly attributable to the ECM Assets. The Company records a disproportionate amount of professional fees for accountingin the first quarter of each fiscal year related to the annual audit and legal services.

the Company’s annual shareholder meeting. This disproportionate amount of professional fees occurred in both three-month periods ended July 31, 2020 and 2019.

Sales and marketing expenses consist primarily of compensation and related benefits and reimbursable travel and entertainment expenses related to our sales and marketing staff, as well as advertising and marketing expenses, including trade shows. The decrease in sales and marketing expense for the three and ninesix months ended OctoberJuly 31, 20172020 from the comparable prior periodsperiod was primarily due to a reduction in stock compensationsalaries and severance expense.benefits as positions vacated in the latter half of fiscal 2020 were not backfilled, Travel and entertainment expenses and marketing trade show expenses have also decreased during the six-months ended July 30, 2010 over the prior comparable period as an impact of the novel Coronavirus. The Company has temporarily stopped travel until its employee safety can be assured. There is no anticipated date to re-institute travel for its sales, and other personnel. The Company has been productive using web-based meeting media to continue its sales and customer service processes.

25
Product

Research and Development

  
Three Months Ended    
(in thousands):October 31, 2017 October 31, 2016 Change % Change
Research and development expense$932
 $1,969
 $(1,037) (53)%
Plus: Capitalized research and development cost493
 484
 9
 2 %
Total research and development cost$1,425
 $2,453
 $(1,028) (42)%
  
Nine Months Ended    
(in thousands):October 31, 2017 October 31, 2016 Change % Change
Research and development expense$3,985
 $5,800
 $(1,815) (31)%
Plus: Capitalized research and development cost1,337
 1,421
 (84) (6)%
Total research and development cost$5,322
 $7,221
 $(1,899) (26)%
Product research

  Three-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Research and development expense $509  $660  $(151)  (23)%
Plus: Capitalized research and development cost  653   753   (100)  (13)%
Total research and development cost $1,162  $1,413  $(251)  (18)%

  Six-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Research and development expense $1,193  $1,249  $(56)  (4)%
Plus: Capitalized research and development cost  1,131   1,543   (412)  (27)%
Total research and development cost $2,324  $2,792  $(468)  (17)%

Research and development cost consists primarily of compensation and related benefits, the use of independent contractors for specific near-term development projects, and an allocated portionoccupancy expense. The three-month period ended July 31, 2020 includes $38,000 of general overhead costs, including occupancy. The decreasecapitalized non-employee stock compensation as explained in totalNote 9 – Related Party Transactions. Total research and development cost for the three- and nine-monthsix-month periods ended OctoberJuly 31, 20172020 was lower than that from the prior comparable periods is primarily due to a reduction inperiod. The Company previously announced an employee rationalization on January 31, 2020, which research and development personnel headcount and consultant fees and $366,000were impacted. The Company has continued to be more efficient in research and development tax credits awarded bywhile focusing on its growth products, primarily eValuator. The Company is spending fewer dollars on maintenance for its legacy products as these have attained maturity in the State of Georgia in fiscal 2017. Researchmarketplace. The Company is expecting that total research and development expenses forwill continue at the ninesecond quarter 2020 levels throughout fiscal year 2020. For the six months ended OctoberJuly 31, 20172020 and 2016,2019, as a percentage of revenues, total research and development costs were 22%41% and 28%49%, respectively.

Executive transition cost

  Three-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Executive transition cost $   140   (140)  (100)%

  Six-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Executive transition cost $   140   (140)  (100)%

We recorded $140,000 in cost related to replacing the Company’s CEO in the second quarter of fiscal 2019. These costs, which included placement fees, retention bonuses for existing key personnel and certain required consulting cost. Each of these costs are directly attributable to the successful placement of a new CEO with the Company. All executive transition costs were recorded throughout fiscal 2019 and none were incurred during fiscal 2020.

Loss on exit of operating lease

  Six-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Loss on exit of operating lease $105  $   105   100%

Refer to Note 3 – Operating Leases. We recorded $105,000 in cost related to the remaining payments required under the agreement with the landlord on shared office space in Atlanta that was abandoned when the Company entered a new lease for office space in Alpharetta, Georgia.

26

Other Income (Expense)

  
Three Months Ended  
(in thousands):October 31, 2017 October 31, 2016 Change % Change
Interest expense$(113) $(99) $(14) 14%
Miscellaneous expense(177) (61) (116) 190%
Total other expense$(290) $(160) $(130) 81%

  
Nine Months Ended  
(in thousands):October 31, 2017 October 31, 2016 Change % Change
Interest expense$(361) $(381) $20
 (5)%
Miscellaneous expense(235) (39) (196) 503 %
Total other expense$(596) $(420) $(176) 42 %
Expense

  Three-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Interest expense $(13) $(70)  57   (81)%
Miscellaneous expense  (64)  (103)  39   (38)%
Total other expense $(77) $(173)  96   (55)%

  Six-Months Ended     % 
(in thousands): July 31, 2020  July 31, 2019  Change  Change 
Interest expense $(27) $(148)  121   (82)%
Miscellaneous expense  (82)  (119)  37   (31)%
Total other expense $(109) $(267)  158   (59)%

Interest expense consists of interest and commitment fees on the line of credit, interest on the term loans,loan, the Company’s PPP Loan and is inclusive of deferred financing cost amortization expense. Interest expense decreased for the ninethree and six months ended OctoberJuly 31, 20172020 from the prior comparable period primarily due to the expirationreduction in outstanding principal on our term loan. The Company re-paid its term loan with Bridge bank on February 24, 2020, upon closing the sale of two capital lease arrangements. the ECM Assets.

The increase in interestcomponents of miscellaneous expense for the three and six-month periods ended July 31, 2020 and 2019 is primarily the valuation allowance on the Montefiore liability and any currency transaction. Miscellaneous expense for the six-month period ended July 31, 2020 includes each of (i) a $50 impact for currency transaction revaluation, and (ii) $31 for Montefiore valuation adjustment. Miscellaneous expense for the six-month period ended July 31, 2019 includes (i) valuation adjustment for Montefiore, (ii) certain foreign currency transactions, and (iii) a $70 one-time expense for a failed refinancing effort.

Provision for Income Taxes

We recorded an income tax benefit of $(172) and $(356) for the three months ended OctoberJuly 31, 2017 from the prior comparable period is attributed to an increase in interest rate on our term loan. Fluctuation in miscellaneous expense for the three-2020 and nine-month periods ended October 31, 2017 from the prior comparable periods is primarily due to revaluation adjustments to our warrant liability, which were driven by the fluctuations in the Company’s stock price.

Provision for Income Taxes
We recorded tax expense of $3,000 and $2,000, respectively, for the three months ended October 31, 2017 and 2016, and $8,000 and $5,000, respectively, for the nine months ended October 31, 2017 and 2016,2019, which is comprised of estimated federal, state and local income tax provisions.
Backlog
 October 31, 2017 October 31, 2016
Company proprietary software$10,892,000
 $15,551,000
Third-party hardware and software
 200,000
Professional services2,824,000
 4,973,000
Audit services1,454,000
 1,849,000
Maintenance and support18,256,000
 19,413,000
Software as a service14,242,000
 12,929,000
Total$47,668,000
 $54,915,000
At October 31, 2017, we had contracts The income tax benefit is partially off-set by an income tax from discontinued operations. The Company has a substantial amount of net operating losses for federal and purchase ordersstate income tax purposes. We do not anticipate any tax from clients and remarketing partners for systems and related services that have not been delivered or installed, which if fully performed, would generate future revenues of $47,668,000 compared with $54,915,000 at October 31, 2016.
The Company’s proprietary software backlog consists of signed agreements to purchase either perpetual software licenses or term licenses. Typically, perpetual licenses included in backlog are either not yet generally available or the software is generally available and the client has not taken possession of the software. Term licenses included in backlog consist of signed agreements where the client has already taken possession, but the payment for the software is bundled with maintenance and support fees over the life of the contract. The decrease in backlog is primarily due to the sale of our Patient Engagement suite of solutions in the fourth quarter ofECM Assets, or income from continuing or discontinued operations for the full year fiscal 2016.
Third-party hardware2020. For the three months ended July 31, 2020. The net income tax expense from continuing and software backlog consists of signed agreementsdiscontinued operations will continue to purchase third-party hardware or third-party software licenses that have not been delivered to the client. These are products that we resell as componentsreverse out of the solution a client purchases and are expected to be delivered inCompany’s statement of operations through the next twelve months as implementations commence.
Professional services backlog consists of signed contracts for services that have yet to be performed. Typically, backlog is recognized within twelve months of the contract signing. The decrease in professional services backlog is a result of several large projects nearing their completion. Professional services backlog was further reduced by the sale of our Patient Engagement suite of solutions in the fourth quarter of fiscal 2016. Our new eValuator solution requires less in terms of professional services efforts, and thusly the SaaS backlog increase does not result in a corresponding effect in our professional services backlog.
Audit services backlog consists of signed contracts for audit services that have yet to be performed. Typically, backlog is recognized within twelve months of the contract signing. The Company began offering audit services in September 2016, following the acquisition of Opportune IT. As we became more familiar with the changing nature of some audit services engagements, we adjusted the backlog calculation to only include agreements that have clearly definable service periods. The decrease in audit services backlog is primarily due this adjustment.

Maintenance and support backlog consists of maintenance agreements for perpetual licenses and/or third-party software or hardware, in each case consisting of signed agreements to purchase such services but that represent future performance for the contracted maintenance and support term. Clients typically prepay maintenance and support fees on an annual basis with some monthly pre-payment arrangements existing. Maintenance and support fees are generally billed 30-60 days prior to the beginning of the maintenance period. The Company does not expect any significant client attrition over the next 12 months outside of the ordinary course of business. Maintenance and support backlog at October 31, 2017 was $18,256,000 as compared to $19,413,000 at October 31, 2016. The decrease in maintenance and support backlog is primarily a result of the sale of our Patient Engagement suite of solutions in the fourth quarter of fiscal 2016.
Relating specifically to SaaS-model client agreements signed as of October 31, 2017, the Company expects to generate revenues of $14,242,000 from such SaaS agreements through their respective renewal dates in fiscal years 2017 through 2022. The commencement of revenue recognition for SaaS varies depending on the size and complexity of the system, the implementation schedule requested by the client and ultimately the official go-live on the system. Therefore, it is difficult for the Company to accurately predict the revenue it expects to recognize in any particular period. The increase in SaaS backlog is primarily due to a sale of our CDI solution in the fourth quarter of fiscal 2016 and sale of multiple Streamline Health® eValuator™ software contracts in the third quarter of fiscal 2017. The increase in SaaS backlog resulting from these sales was partially offset by the sale of our Patient Engagement suite of solutions in the fourth quarter of fiscal 2016.
Additional commentary regarding the average duration of client contracts and risks relating to termination can be found in Part II, Item 1A, “Risk Factors” herein.
Termination rights in the Company’s master agreements are generally limited to termination for cause, except for select exceptions. However, there can be no assurance that a client will not cancel all or any portion of an agreement or delay portions of an agreement, as further discussed in Part II, Item 1A, “Risk Factors” herein. Such events could have a material adverse effect on the Company’s ability to recognize amounts and the Company’s financial condition and results of operations.


year 2020.

Use of Non-GAAP Financial Measures

In order to provide investors with greater insight, and allow for a more comprehensive understanding of the information used by management and the Board of Directors in its financial and operational decision-making, the Company has supplemented the Condensed Consolidated Financial Statementscondensed consolidated financial statements presented on a GAAP basis in this quarterly report on Form 10-Q with the following non-GAAP financial measures: EBITDA, Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted EBITDA per diluted share.

These non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of Company results as reported under GAAP. The Company compensates for such limitations by relying primarily on our GAAP results and using non-GAAP financial measures only as supplemental data. We also provide a reconciliation of non-GAAP to GAAP measures used. Investors are encouraged to carefully review this reconciliation. In addition, because these non-GAAP measures are not measures of financial performance under GAAP and are susceptible to varying calculations, these measures, as defined by us, may differ from and may not be comparable to similarly titled measures used by other companies.

27

EBITDA, Adjusted EBITDA, Adjusted EBITDA Margin, and Adjusted EBITDA per diluted share

We define: (i) EBITDA as net earnings (loss) before net interest expense, income tax expense (benefit), depreciation and amortization; (ii) Adjusted EBITDA as net earnings (loss) before net interest expense, income tax expense (benefit), depreciation, amortization, stock-based compensation expense, transaction related expenses and other expenses that do not relate to our core operations;operations such as severances and impairment charges; (iii) Adjusted EBITDA Margin as Adjusted EBITDA as a percentage of GAAP net revenue; and (iv) Adjusted EBITDA per diluted share as Adjusted EBITDA divided by adjusted diluted shares outstanding. EBITDA, Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted EBITDA per diluted share are used to facilitate a comparison of our operating performance on a consistent basis from period to period and provide for a more complete understanding of factors and trends affecting our business than GAAP measures alone. These measures assist management and the board and may be useful to investors in comparing our operating performance consistently over time as they remove the impact of our capital structure (primarily interest charges), asset base (primarily depreciation and amortization), items outside the control of the management team (taxes), and expenses that do not relate to our core operations including: transaction-related expenses (such as professional and advisory services), corporate restructuring expenses (such as severances), and other operating costs that are expected to be non-recurring. Adjusted EBITDA removes the impact of share-based compensation expense, which is another non-cash item. Adjusted EBITDA per diluted share includes incremental shares in the share count that are considered anti-dilutive in a GAAP net loss position.

The Board of Directors and management also use these measures (i) as (i) one of the primary methods for planning and forecasting overall expectations and for evaluating, on at least a quarterly and annual basis, actual results against such expectations; and (ii) as a performance evaluation metric in determining achievement of certain executive and associate incentive compensation programs.

Our lender uses a measurement that is similar to the Adjusted EBITDA measurement described herein to assess our operating performance. The lender under our CreditLoan and Security Agreement requires delivery of compliance reports certifying compliance with financial covenants, certain of which are based on a measurement that is similar to the Adjusted EBITDA measurement reviewed by our management and Board of Directors.

EBITDA, Adjusted EBITDA and Adjusted EBITDA Margin are not measures of liquidity under GAAP or otherwise, and are not alternatives to cash flow from continuing operating activities, despite the advantages regarding the use and analysis of these measures as mentioned above. EBITDA, Adjusted EBITDA, Adjusted EBITDA Margin, and Adjusted EBITDA per diluted share, as disclosed in this quarterlyannual report on Form 10-Q,10-K have limitations as analytical tools, and you should not consider these measures in isolation or as a substitute for analysis of our results as reported under GAAP; nor are these measures intended to be measures of liquidity or free cash flow for our discretionary use. Some of the limitations of EBITDA and its variations are:

EBITDA does not reflect our cash expenditures or future requirements for capital expenditures or contractual commitments;
EBITDA does not reflect changes in, or cash requirements for, our working capital needs;
EBITDA does not reflect the interest expense, or the cash requirements to service interest or principal payments under our credit agreement;
EBITDA does not reflect income tax payments that we may be required to make; and
Although depreciation and amortization are non-cash charges, the assets being depreciated and amortized often will have to be replaced in the future, and EBITDA does not reflect any cash requirements for such replacements.

EBITDA does not reflect our cash expenditures or future requirements for capital expenditures or contractual commitments;
EBITDA does not reflect changes in, or cash requirements for, our working capital needs;
EBITDA does not reflect the interest expense, or the cash requirements to service interest or principal payments under our Loan and Security Agreement ;
EBITDA does not reflect income tax payments that we may be required to make; and
Although depreciation and amortization are non-cash charges, the assets being depreciated and amortized often will have to be replaced in the future, and EBITDA does not reflect any cash requirements for such replacements.

Adjusted EBITDA has all the inherent limitations of EBITDA. To properly and prudently evaluate our business, we encouragethe Company encourages readers to review the GAAP financial statements included elsewhere in this quarterlyannual report on Form 10-Q,10-K, and not rely on any single financial measure to evaluate our business. We also strongly urge readers to review the reconciliation of these non-GAAP financial measures to the most comparable GAAP measure in this section, along with the Condensed Consolidated Financial Statementscondensed consolidated financial statements included elsewhere in this quarterly report on Form 10-Q.above.

28

The following table sets forth a reconciliation ofreconciles EBITDA and Adjusted EBITDA to net loss, a comparable GAAP-based measure, as well asand Adjusted EBITDA per diluted share to loss per diluted share.share for the fiscal years ended January 31, 2020 and 2019 (amounts in thousands, except per share data). All of the items included in the reconciliation from EBITDA and Adjusted EBITDA to net loss and the related per share calculations are either recurring non-cash items, or items that management does not consider in assessing our on-going operating performance. In the case of the non-cash items, management believes that investors may find it useful to assess ourthe Company’s comparative operating performance because the measures without such items are less susceptible to variances in actual performance resulting from depreciation, amortization and other expenses that do not relate to our core operations and are more reflective of other factors that affect operating performance. In the case of items that do not relate to our core operations, management believes that investors may find it useful to assess our operating performance if the measures are presented without these items because their financial impact does not reflect ongoing operating performance.

 Three Months Ended Nine Months Ended
In thousands, except per share dataOctober 31, 2017 October 31, 2016 October 31, 2017 October 31, 2016
Net earnings (loss)$3
 $(1,930) $(3,137) $(4,142)
Interest expense113
 99
 361
 381
Income tax expense3
 2
 8
 5
Depreciation193
 265
 596
 895
Amortization of capitalized software development costs431
 720
 1,574
 2,146
Amortization of intangible assets256
 325
 922
 976
     Amortization of other costs51
 60
 177
 140
EBITDA1,050
 (459) 501
 401
Share-based compensation expense290
 433
 845
 1,343
(Gain) loss on disposal of fixed assets(14) 
 (15) 1
Associate severance and other costs relating to transactions or corporate restructuring
 89
 
 199
Non-cash valuation adjustments to assets and liabilities188
 62
 229
 84
Transaction related professional fees, advisory fees, and other internal direct costs
 103
 
 358
Adjusted EBITDA$1,514
 $228
 $1,560
 $2,386
Adjusted EBITDA margin (1)24% 3% 9% 12%
        
Earnings (loss) per share — diluted$
 $(0.10) $(0.16) $(0.26)
Adjusted EBITDA per adjusted diluted share (2)$0.07
 $0.01
 $0.07
 $0.10
Diluted weighted average shares23,068,423
 19,645,521
 19,838,691
 19,477,538
Includable incremental shares — adjusted EBITDA (3)
 3,340,390
 3,242,413
 3,322,710
Adjusted diluted shares23,068,423
 22,985,911
 23,081,104
 22,800,248
_______________

  Three-Months Ended  Six Months Ended 
In thousands, except per share data July 31, 2020  July 31, 2019  July 31, 2020  July 31, 2019 
Adjusted EBITDA Reconciliation                
Loss from continuing operations $(1,163) $(1,656) $(2,140) $(2,298)
Interest expense  13   70   27   148 
Income tax benefit  (172)  (356)  (733)  (681)
Depreciation  17   14   31   22 
Amortization of capitalized software development costs  362   110   651   236 
Amortization of intangible assets  124   142   247   285 
Amortization of other costs  78   70   153   136 
EBITDA  (741)  (1,606)  (1,764)  (2,152)
Share-based compensation expense  349   160   613   429 
Non-cash valuation adjustments  14   16   31   31 
Loss on exit of operating lease        105    
Adjusted EBITDA $(378) $(1,430) $(1,015) $(1,692)
Adjusted EBITDA margin (1)  (13)%  (57)%  (18)%  (30)%
                 
Adjusted EBITDA per Diluted Share Reconciliation                
Loss from continuing operations per common share — diluted $(0.04) $(0.08) $(0.07) $(0.12)
Net loss per common share — diluted $(0.04) $(0.03) $0.08  $(0.03)
Adjusted EBITDA per adjusted diluted share (2) $(0.01) $(0.07) $(0.03) $(0.09)
                 
Diluted weighted average shares (3)  30,026,658   19,913,658   29,897,236   19,853,510 
Includable incremental shares — adjusted EBITDA (4)  394,815   3,163,149   332,359   3,097,413 
Adjusted diluted shares  30,421,473   23,076,807   30,229,595   22,950,923 

(1)
(1)Adjusted EBITDA as a percentage of GAAP net revenues.revenue.
(2)Adjusted EBITDA per adjusted diluted share for our common stock is computed using the more dilutive of the two-class method or the if-converted method.
(3)Diluted EPS for our common stock was computed using the if-converted method, which yields the same result as the two-class method.
(4)The number of incremental shares that would be dilutive under an assumption that the Company is profitable during the reported period, which is only applicable for a period in which the Company reports a GAAP net loss. If a GAAP profit is earned in the reported periods, no additional incremental shares are assumed.


29



Application of Critical Accounting Policies

The preparation of financial statements in conformity with GAAP requires management to make estimates and judgments that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and the reported amount of revenue and expenses during the reporting period. Management considers an accounting policy to be critical if the accounting policy requires management to make particularly difficult, subjective or complex judgments about matters that are inherently uncertain. A summary of our critical accounting policies is included in Note 2 to our consolidated financial statements in our Annual Report on Form 10-K for the fiscal year ended January 31, 2017.2020. There have been no material changes to the critical accounting policies disclosed in our Annual Report on Form 10-K for the fiscal year ended January 31, 2017.


2020.

Liquidity and Capital Resources

Our

The Company’s liquidity is dependent upon numerous factors including: (i) the timing and amount of revenues and collection of contractual amounts from clients, (ii) amounts invested in research and development and capital expenditures, and (iii) the level of operating expenses, all of which can vary significantly from quarter-to-quarter. OurThe Company’s primary cash requirements include regular payment of payroll and other business expenses, principal and interest payments on debt and capital expenditures. Capital expenditures generally include computer hardware and computer software to support internal development efforts or infrastructure in the SaaS data center.center infrastructure. Operations are funded with cash generated by operations and borrowings under credit facilities. Additionally, on February 24, 2020, the Company generated over $5.4 million in proceeds from the sale of the ECM Assets, after repaying its $4.0 million term loan. The Company believes that cash flows from operations, the cash from the sale of the ECM Assets and available credit facilities are adequate to fund current obligations for the next twelve months.months from issuance of these financial statements. Cash and cash equivalent balances at OctoberJuly 31, 20172020 and January 31, 20172020 were $1,892,000$ 5,707,000 and $5,654,000,$1,649,000, respectively. The decrease in cash during the current fiscal period was primarily the result of significant payments made towards our debt and interest thereon, as well as payroll and accounts payable. Continued expansion may require the Company to take on additional debt or raise capital through issuance of equities, or a combination of both. There can be no assurance the Company will be able to raise the capital required to fund further expansion.

As discussed in Note 8 – Discontinued Operations of the financial statements, the Company closed on its agreement to sell the legacy ECM Assets to Hyland Software, Inc on February 24, 2020. The Company used the proceeds to pay off its term loan with Bridge Bank and to fund the continuing development and incremental investment in sales and marketing in support of its eValuator™ cloud-based pre- and post-bill coding analysis platform.

The Company has liquidity through the CreditLoan and Security Agreement described in more detail in Note 5 to4 - Debt of our condensed consolidated financial statements included herein.statements. The Company’s primary operating subsidiaryCompany has a $5,000,000$2,000,000 revolving linecredit facility, which can be advanced based upon 80% of credit that has not been drawn uponeligible accounts receivable, as ofdefined in the date of this report.Loan and Security Agreement. In order to draw upon the revolving line of credit facility, the Company’s primary operating subsidiary must comply with customarycertain financial covenants, including the requirement that the Company maintain minimum liquidity of at least (i) $5,000,000 through January 31, 2018, (ii) $4,000,000 from February 1, 2018 through and including January 31, 2019, and (iii) $3,000,000 from February 1, 2019 through and including the maturity date of the credit facility. Pursuant to the Credit Agreement’s definition, the liquidity of the Company’s primary operating subsidiary as of October 31, 2017 was $6,892,000, which satisfies the minimum liquidity financial covenant in the Credit Agreement.

The Credit Agreement also requires the Company to achieve certain minimum recurring revenue and Bank EBITDA levels, calculated pursuant to the CreditLoan and Security Agreement, and measured on a quarter-endmonthly basis over a trailing three-month period and year-to-date then ended, and which shall not deviate by the greater of at least(i) thirty percent of its projected Bank EBITDA or (ii) $150,000, or 15% or 20% of the required amounts in the relevant table set forth in Note 5 to our condensed consolidated financial statements included in Part I, Item1 hereinCompany’s recurring revenue for the applicabletrailing three and twelve-month period set forth therein.then ended, respectively. Our lender uses a measurement that is similar to the Adjusted EBITDA, a non-GAAP financial measure described above. The required minimumbank uses an Adjusted EBITDA levelthat is further reduced by the Company’s spend on capitalized software development for the four-quarter period ended Octoberperiod. The bank agreement initially required the Company to maintain a minimum Asset Coverage Ratio. However, the Asset Coverage Ratio was eliminated as a covenant under an amendment dated April 11, 2020. The Company obtained a waiver at January 31, 2017 was $(1,000,000).
2020 against its existing covenants. The Company has provided guidance to the bank for purposes of setting its fiscal year 2020 covenants.

The Company was in compliance with the applicableforegoing loan covenants at OctoberJuly 31, 2017.2020. Based upon the borrowing base formula set forth in the Credit Agreement, as of OctoberJuly 31, 2017,2020, the Company had access to $627,000 of the full amount of the $5,000,000$2,000,000 revolving line of credit.

As of July 31, 2020, there were no outstanding borrowings under the line of credit.

The Credit Agreement expressly permits transactions between affiliates that are parties to the Credit Agreement, which includes the CompanyLoan and its primary operating subsidiary, including loans made between such affiliate loan parties. However, the CreditSecurity Agreement prohibits the Company and its subsidiary from declaring or paying any dividend or making any other payment or distribution, directly or indirectly, on account of equity interests issued by the Company if such equity interests: (a) mature or are mandatorily redeemable pursuant to a sinking fund obligation or otherwise (except as a result of a change of control or asset sale so long as any rights of the holders thereof upon the occurrence of a change of control or asset sale event shall be subject to the prior repayment in full of the loans and all other obligations that are accrued and payable upon the termination of the CreditLoan and Security Agreement), (b) are redeemable at the option of the holder thereof, in whole or in part, (c) provide for the scheduled payments of dividends in cash, or (d) are or become convertible into or exchangeable for indebtedness or any other equity interests that would constitute disqualified equity interests pursuant to clauses (a) through (c) hereof, in each case, prior to the date that is 180 days after the maturity date of the CreditLoan and Security Agreement.

30

The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, was signed into law on March 17, 2020. Among other things, the Cares Act provided for a business loan program known as the Paycheck Protection Act (“PPP”). Companies are able to borrow, through the SBA, up to two months of payroll. The Company received approximately $2,301,000 through the SBA for the PPP loan program. These funds are utilized by the Company to fund payroll during the novel corona virus and avoid further staffing reductions during the slowdown. The loan requires principal payments, beginning after the seventh monthly anniversary, and must be fully paid in two years. The PPP loan bears an interest rate of 1.0% per annum.

Significant cash obligations


(in thousands)October 31, 2017 January 31, 2017
Term loans (1)$4,630
 $5,539
Capital leases (1)
 91
Royalty liability (2)2,456
 2,351
_______________

(in thousands) July 31, 2020  January 31, 2020 
Term loan (1) $2,301  $3,872 
Royalty liability (2)  1,000   969 

(1)SeeTerm loan balance is reported net of deferred financing costs of $- and $128 as of July 31, 2020 and January 31, 2020, respectively. Refer to Note 54 - Debt to the condensed consolidated financial statements for additional information. The term loan balance as of July 31, 2020 is the Company’s PPP loan. The term loan payable as of January 31, 2020 was bank term debt.
(2)Refer to Note 7- Commitments and Contingencies to the condensed consolidated financial statements for additional information.
(2)See Note 3 to the condensed consolidated financial statements for additional information.

Operating cash flow activities

(in thousands)Nine Months Ended
October 31, 2017 October 31, 2016
Net loss$(3,137) $(4,142)
Non-cash adjustments to net loss4,564
 5,775
Cash impact of changes in assets and liabilities(2,755) (2,876)
Operating cash flow$(1,328) $(1,243)

  Six Months Ended 
(in thousands) July 31, 2020  July 31, 2019 
Net loss from continuing operations $(2,140) $(2,298)
Non-cash adjustments to net loss  1,045   331 
Cash impact of changes in assets and liabilities  (876)  (1,108)
Net cash used in operating activities $(1,971) $(3,075)

The increase in netuse of cash used byfrom operating activities is due to lower collectionsthe loss from operations for the second quarter ended July 31, 2020 as well as certain non-recurring cost paid in the nine-month periodfirst quarter of fiscal year 2020. We had some $600 of non-recurring cost accrued at the end of fiscal 2019, that were funded in the first quarter ended OctoberApril 30, 2020. These were inclusive of approximately $300 of severance liabilities for an employee rationalization that occurred on January 31, 20172020.

Investing cash flow activities

  Six-Months Ended 
(in thousands) July 31, 2020  July 31, 2019 
Purchases of property and equipment $(34) $(46)
Proceeds from sale of ECM Assets  11,288    
Capitalized software development costs  (1,094)  (1,543)
Net cash provided by (used in) investing activities $10,160  $(1,589)

The improvement in the cash used in investing activities in the six months ended July 31, 2020 over the prior comparable period is primarily attributabledue to a larger perpetual licensethe proceeds from our sale of our abstracting solution in the second quarter of fiscal 2016.

Our typical clients are well-established hospitals, medical facilitiesECM Assets, and major healthlower capitalized software development costs. Refer to Note 8 – Discontinued Operations for more information system companies that resell our solutions, which generally have had good credit and payment histories foron the industry. However, some healthcare organizations have recently experienced significant operating losses as a result of limits on third-party reimbursements from insurance companies and governmental entities. Agreements with clients often involve significant amounts and contract terms typically require clients to make progress payments. Adverse economic events, as well as uncertainty in the credit markets, may adversely affect the liquidity for some of our clients.
Investing cash flow activities
(in thousands)Nine Months Ended
October 31, 2017 October 31, 2016
Purchases of property and equipment$(25) $(501)
Capitalized software development costs(1,337) (1,421)
Payments for acquisitions
 (1,400)
Investing cash flow$(1,362) $(3,322)
Cash used for investing activities was higher in the nine months ended October 31, 2016 compared to the current year period, primarily as resultsale of the acquisitionECM Assets. Operationally, the Company has a more focused effort on the spend for software development projects. See discussion and analysis in “Research and development costs” above. The proceeds from the sale of Opportune IT in September 2016.the ECM Assets are net of direct transaction expenses.

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Financing cash flow activities

(in thousands)Nine Months Ended
October 31, 2017 October 31, 2016
Principal repayments on term loan$(962) $(2,244)
Principal payments on capital lease obligations(91) (536)
Return of shares of common stock in connection with the vesting or exercise of equity incentive awards(42) (12)
Proceeds from the exercise of stock options and stock purchase plans24
 15
Financing cash flow$(1,071) $(2,777)

  Six-Months Ended 
(in thousands) July 31, 2020  July 31, 2019 
Proceeds from line of credit  2,301   1,000 
Principal repayments on term loan $(4,000) $(298)
Other  (58)  (14)
Net cash (used in) provided by financing activities $(1,757) $688 

The decrease in cash used in financing activities in the ninesix months ended OctoberJuly 31, 2017 over the prior year period2020 was primarily the result of higher prepayments towards ourthe repayment of the Company’s term loan on February 24, 2020, upon the closing the sale of the ECM Assets. The Company was required to repay the term loan at close and funding of the sale of the ECM Assets. Additionally, the Company filed for, and received, a PPP loan in fiscal 2016, as well as the terminationamount of two capital leases, one$2,301. Refer to Note 4 – Debt.

Item 2. ISSUER OF EQUITY SECURITIES

The following table sets forth information with respect to our repurchases of common stock during the third quarter of fiscal 2016 and another in the third quarter of fiscal 2017.


three months ended July 31, 2020:

        Total
Number of
  

Maximum

Number

 
        

Shares

Purchased

  

of Shares

that May

 
  Total
Number of
     

as Part of

Publicly

  

Yet Be

Purchased

 
  

Shares

Purchased

  

Average

Price Paid

  

Announced

Plans or

  under the
Plans or
 
  (1)  per Share  Programs  Programs 
May 1 - May 31  24,358  $0.96       
June 1 - June 30            
July 1 - July 31  9,346  $1.32       
Total  33,704  $1.06       

(1)Amount represents shares surrendered by employees to satisfy tax withholding obligations resulting from restricted stock that vested during the three months ended July 31, 2020.

Item 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

As a “smaller reporting company,” as defined by Item 10 of Regulation S-K, we are not required to provide this information.


Item 4. CONTROLS AND PROCEDURES


Evaluation of Disclosure Controls and Procedures

The Company maintains disclosure controls

Our President (who serves as our principal executive officer) and procedures that are designed to ensure that there is reasonable assurance thatour Senior Vice President (who serves as our principal financial officer) have evaluated the information required to be disclosed in the Company’s reports under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), is recorded, processed, summarized and reported within the time periods specified in the SEC's rules and forms, and that such information is accumulated and communicated to the Company’s management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure based on the definition of “disclosure controls and procedures” in Exchange Act Rules 13a-15(e) and 15d-15(e). In designing and evaluating the disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. In addition, projections of any evaluation of effectiveness of our disclosure controls and procedures to future periods are subject to the risk that controls or procedures may become inadequate because(as defined in Exchange Act Rule 13a-15(e)) as of changes in conditions, or that the degree of compliance with the controls or procedures may deteriorate.

As of the end of the period covered by this report, an evaluation was performed under the supervision and with the participation of the Company’s senior management, including the Chief Executive Officer (principal executive officer) and Chief Financial Officer (principal financial officer), of the effectiveness of the design and operation of the Company’s disclosure controls and procedures to provide reasonable assurance of achieving the desired objectives of the disclosure controls and procedures. July 31, 2020. Based on suchthat evaluation, ourthe Chief Executive Officer and Chief Financial Officer have concluded that as of the end of the period covered by this report, our disclosure controls and procedures were effective.effective as of July 31, 2020.

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Changes in Internal Control over Financial Reporting

There

During the three and six months periods ended July 31, 2020, there were no material changes in our internal control over financial reporting duringidentified in connection with the most recently completed fiscal quarterevaluation required by Exchange Act Rule 13a-15(d) that have materially affected, or are reasonably likely to materially affect, our internal controlcontrol. We have not experienced any material impact to our internal controls over financial reporting.





reporting due to the COVID-19 pandemic. We are continually monitoring and assessing the COVID-19 situation on our internal controls to minimize the impact on their design and operating effectiveness.


PART II. OTHER INFORMATION

Item 1.   LEGAL PROCEEDINGS
We are, from time to time, a party to various legal proceedings and claims, which arise in the ordinary course of business. We are not aware of any legal matters that could have a material adverse effect on the Company’s consolidated results of operations, financial position, or cash flows.

Item 1A. RISK FACTORS

An investment in our common stock or other securities involves a number of risks. You should carefully consider each of the risks described below before deciding to invest in our common stockAnnual Report on Form 10-K for the year ended January 31, 2020 which Report includes a detailed discussion of the Company’s risk factors. There have been no material changes to the risk factors as disclosed in our Annual Report, except as set forth below. Nevertheless, many of the risk factors disclosed in Item 1A of our Annual Report have been, and we expect will continue to intensify or other securities.be aggravated by the impact of the COVID-19 pandemic. If any of the following risks developsdevelop into actual events, our business, financial condition or results of operations could be negatively affected, the market price of our common stock or other securities could decline, and you may lose all or part of your investment.


Risks Relating to Our Business

Our sales have been concentrated in a small number of clients.
Our revenues have been concentrated in a relatively small number of large clients,

The ongoing COVID-19 pandemic and we have historically derived a substantial percentage of our total revenues from a few clients. For the fiscal years ended January 31, 2017 and 2016, our five largest clients accounted for 30% and 28% of our total revenues, respectively. If one or more clients terminate all or any portion of a master agreement, delay installations or if we fail to procure additional agreements, there could be a materialresulting adverse effect on our business, financial condition and results of operations.


A significant increase in new SaaS contracts could reduce near term profitability and require a significant cash outlay, which could adversely affect near term cash flow and financial flexibility.
If new or existing clients purchase significant amounts of our SaaS services, we may have to expend a significant amount of initial setup costs and time before those new clients are able to begin using such services, and we cannot begin to recognize revenues from those SaaS agreements until the commencement of such services. Accordingly, we anticipate that our near term cash flow, revenue and profitability may be adversely affected by significant incremental setup costs from new SaaS clients that would not be offset by revenue until new SaaS clients go into production. While we anticipate long-term growth in profitability through increases in recurring SaaS subscription fees and significantly improved profit visibility, any inability to adequately finance setup costs for new SaaS solutions could result in the failure to put new SaaS solutions into production, and could have a material adverse effect on our liquidity, financial position and results of operations. In addition, this near term cash flow demand could adversely impact our financial flexibility and cause us to forego otherwise attractive business opportunities or investments.

Our coding audit services and associated software and technologies represent a new market for the Company, and we may not see the anticipated market interest or growth due to being a new player in the industry.
The Company is currently investing in new software-based technologies relating to high automation and machine-based analytics regarding a client’s coding audit process. These technologies have previously been used solely for internal purposes and have not been commercialized. The return on this investment requires that the product developments are completed in a timely and cost-effective manner, there is general interest in the marketplace (for both existing and future clients) for this technology, the demand for the product generates sufficient revenue in light of the development costs and that the Company is able to execute and successful product launch for these technologies. If the Company is unable to meet these requirements when launching these technologies, or if there is a delay in the launch process, the Company may not see an increase in revenue to offset the current development costs or otherwise translate to added growth and revenue for the Company.

Clients may exercise termination rights within their contracts, which may cause uncertainty in anticipated and future revenue streams.
The Company generally does not allow for termination of a client’s agreement except at the end of the agreed upon term or for cause. However, certain of the Company’s client contracts provide that the client may terminate the contract without cause prior to the end of the term of the agreement by providing written notice, sometimes with relatively short notice periods. Furthermore, there can be no assurance that a client will not cancel all or any portion of an agreement, even without an express early termination right. And, the Company may face additional costs or hardships collecting on amounts owed if a client terminates an agreement without such a right. Whether resulting from termination for cause or the limited termination for

convenience rights discussed above, the existence of contractual relationships with these clients is not an assurance that we will continue to provide services for our clients through the entire term of their respective agreements. If clients representing a significant portion of our revenue terminated their agreements unexpectedly, we may not, in the short-term, be able to replace the revenue and income from such contracts and this would have a material adverse effect on the Company’s business, financial condition, results of operations and cash flows. In addition, client contract terminations could harm our reputation within the industry, especially any termination for cause, which could negatively impact our ability to obtain new clients.

Changes in healthcare regulations impacting coding, payers and other aspects of the healthcare regulatory cycle could have substantial impact on our financial performance, growth and operating costs.

Our sales and profitability depend, in part, on the extent to which coverage of and reimbursement for medical care provided is available from governmental health programs, private health insurers, managed care plans and other third-party payors. Unanticipated regulatory changes could materially impact the need for and/or value of our solutions. For example, if governmental or other third-party payors materially reduce reimbursement rates or fail to reimburse our clients adequately, our clients may suffer adverse financial consequences. Changes in regulations affecting the healthcare industry, such as any increased regulation by governmental agencies of the purchase and sale of medical products, or restrictions on permissible discounts and other financial arrangements, could also directly impact the capabilities our solutions and services provide and the pricing arrangements we are required to offer to be competitive in the market. Similarly, the U.S. Congress may adopt legislation that may change, override, conflict with or preempt the currently existing regulations and which could restrict the ability of clients to obtain, use or disseminate patient health information and/or impact the value of the functionality our products and services provide.
These situations would, in turn, reduce the demand for our solutions or services and/or the ability for a client to purchase our solutions or services. This could have a material impact on our financial performance. In addition, the speed with which the Company can respond to and address any such changes when compared with the response of other companies in the same market (especially companies who may accurately anticipate the evolving healthcare industry structure and identify unmet needs) are important competitive factors. If the Company is not able to address the modifications in a timely manner compared with our competition, that may further reduce demand for our solutions and services.

The potential impact on us of new or changes in existing federal, state and local regulations governing healthcare information could be substantial.
Healthcare regulations issued to date have not had a material adverse effect on our business. However, we cannot predict the potential impact of new or revised regulations that have not yet been released or made final, or any other regulations that might be adopted. The U.S. Congress may adopt legislation that may change, override, conflict with or preempt the currently existing regulations and which could restrict the ability of clients to obtain, use or disseminate patient health information. Although the features and architecture of our existing solutions can be modified, it may be difficult to address the changing regulation of healthcare information.

The healthcare industry is highly regulated. Any material changes in the political, economic or regulatory healthcare environment that affect the group purchasing business or the purchasing practices and operations of healthcare organizations, or that lead to consolidation in the healthcare industry, could require us to modify our services or reduce the funds available to providers to purchase our solutions and services.
Our business, financial condition and results of operations depend upon conditions affecting the healthcare industry generally and hospitals and health systems particularly. Our ability to grow will depend upon the economic environment of the healthcare industry, as well as our ability to increase the number of solutions that we sell to our clients. The healthcare industry is highly regulated and is subject to changing political, economic and regulatory influences. Factors such as changes in reimbursement policies for healthcare expenses, consolidation in the healthcare industry, regulation, litigation and general economic conditions affect the purchasing practices, operation and, ultimately, the operating funds of healthcare organizations. In particular, changes in regulations affecting the healthcare industry, such as any increased regulation by governmental agencies of the purchase and sale of medical products, or restrictions on permissible discounts and other financial arrangements, could require us to make unplanned modifications to our solutions and services, or result in delays or cancellations of orders or reduce funds and demand for our solutions and services.
Our clients derive a substantial portion of their revenue from third-party private and governmental payors, including through Medicare, Medicaid and other government-sponsored programs. Our sales and profitability depend, in part, on the extent to which coverage of and reimbursement for medical care provided is available from governmental health programs, private health insurers, managed care plans and other third-party payors. If governmental or other third-party payors materially

reduce reimbursement rates or fail to reimburse our clients adequately, our clients may suffer adverse financial consequences, which in turn, may reduce the demand for and ability to purchase our solutions or services.

We face significant competition, including from companies with significantly greater resources.
We currently compete with many other companies for the licensing of similar software solutions and related services. Several companies historically have dominated the clinical information systems software market and several of these companies have either acquired, developed or are developing their own content management, analytics and coding/clinical documentation improvement solutions, as well as the resultant workflow technologies. The industry is undergoing consolidation and realignment as companies position themselves to compete more effectively. Many of these companies are larger than us and have significantly more resources to invest in their business. In addition, information and document management companies serving other industries may enter the market. Suppliers and companies with whom we may establish strategic alliances also may compete with us. Such companies and vendors may either individually, or by forming alliances excluding us, place bids for large agreements in competition with us. A decision on the part of any of these competitors to focus additional resources in any one of our three solutions stacks (content management, analytics and coding/clinical documentation improvement), workflow technologies and other markets addressed by us could have a material adverse effect on us.

The healthcare industry is evolving rapidly, which may make it more difficult for us to be competitive in the future.
The U.S. healthcare system is under intense pressure to improve in many areas, including modernization, universal access and controlling skyrocketing costs of care. We believe that the principal competitive factors in our market are client recommendations and references, company reputation, system reliability, system features and functionality (including ease of use), technological advancements, client service and support, breadth and quality of the systems, the potential for enhancements and future compatible solutions, the effectiveness of marketing and sales efforts, price and the size and perceived financial stability of the vendor. In addition, we believe that the speed with which companies in our market can anticipate the evolving healthcare industry structure and identify unmet needs is an important competitive factor. If we are unable to keep pace with changing conditions and new developments, we will not be able to compete successfully in the future against existing or potential competitors.

Rapid technology changes and short product life cycles could harm our business.
The market for our solutions and services is characterized by rapidly changing technologies, regulatory requirements, evolving industry standards and new product introductions and enhancements that may render existing solutions obsolete or less competitive. As a result, our position in the healthcare information technology market could change rapidly due to unforeseen changes in the features and functions of competing products, as well as the pricing models for such products. Our future success will depend, in part, upon our ability to enhance our existing solutions and services and to develop and introduce new solutions and services to meet changing requirements. Moreover, competitors may develop competitive products that could adversely affect our operating results. We need to maintain an ongoing research and development program to continue to develop new solutions and apply new technologies to our existing solutions but may not have sufficient funds with which to undertake such required research and development. If we are not able to foresee changes or to react in a timely manner to such developments, we may experience a material, adverse impact on our business, operating results and financial condition.

Our intellectual property rights are valuable, and any inability to protect them could reduce the value of our solutions and services.
Our intellectual property, which represents an important asset to us, has some protection against infringement through copyright and trademark law. We generally have little patent protection on our software. We rely upon license agreements, employment agreements, confidentiality agreements, nondisclosure agreements and similar agreements to maintain the confidentiality of our proprietary information and trade secrets. Notwithstanding these precautions, others may copy, reverse engineer or independently design technology similar to our solutions. If we fail to protect adequately our intellectual property through trademarks and copyrights, license agreements, employment agreements, confidentiality agreements, nondisclosure agreements or similar agreements, our intellectual property rights may be misappropriated by others, invalidated or challenged, and our competitors could duplicate our technology or may otherwise limit any competitive technology advantage we may have. It may be necessary to litigate to enforce or defend our proprietary technology or to determine the validity of the intellectual property rights of others. Any litigation, successful or unsuccessful, may result in substantial cost and require significant attention by management and technical personnel.
Due to the rapid pace of technological change, we believe our future success is likely to depend upon continued innovation, technical expertise, marketing skills and client support and services rather than on legal protection of our

intellectual property rights. However, we have aggressively asserted our intellectual property rights when necessary and intend to do so in the future.

We could be subjected to claims of intellectual property infringement that could be expensive to defend.
While we do not believe that our solutions and services infringe upon the intellectual property rights of third parties, the potential for intellectual property infringement claims continually increases as the number of software patents and copyrighted and trademarked materials continues to rapidly expand. Any claim for intellectual property right infringement, even if not meritorious, could be expensive to defend. If we were held liable for infringing third-party intellectual property rights, we could incur substantial damage awards, and potentially be required to cease using the technology, produce non-infringing technology or obtain a license to use such technology. Such potential liabilities or increased costs could be material to us.

Over the last several years, we have completed a number of acquisitions and may undertake additional acquisitions in the future. Any failure to adequately integrate past and future acquisitions into our business could have a material adverse effect on us.
Over the last several years, we have completed several acquisitions of businesses through asset and stock purchases. We expect that we will make additional acquisitions in the future.
Acquisitions involve a number of risks, including, but not limited to:

the potential failure to achieve the expected benefits of the acquisition, including the inability to generate sufficient revenue to offset acquisition costs, or the inability to achieve expected synergies or cost savings;

unanticipated expenses related to acquired businesses or technologies and their integration into our existing businesses or technology;

the diversion of financial, managerial and other resources from existing operations;

the risks of entering into new markets in which we have little or no experience or where competitors may have stronger positions;

potential write-offs or amortization of acquired assets or investments;

the potential loss of key employees, clients or partners of an acquired business;

delays in client purchases due to uncertainty related to any acquisition;

potential unknown liabilities associated with an acquisition; and

the tax effects of any such acquisitions.
If we fail to successfully integrate acquired businesses or fail to implement our business strategies with respect to acquisitions, we may not be able to achieve projected results or support the amount of consideration paid for such acquired businesses, which could have an adverse effect on our business and financial condition.
Finally, if we finance acquisitions by issuing equity or convertible or other debt securities, our existing stockholders may be diluted, or we could face constraints related to the terms of and repayment obligations related to the incurrence of indebtedness. This could adversely affect the market price of our securities.

Third-party products are essential to our software.
Our software incorporates software licensed from various vendors into our proprietary software. In addition, third-party, stand-alone software is required to operate some of our proprietary software modules. The loss of the ability to use these third-party products, or ability to obtain substitute third-party software at comparable prices, could have a material adverse effect on our ability to license our software.

Our solutions may not be error-free and could result in claims of breach of contract and liabilities.

Our solutions are very complex and may not be error-free, especially when first released. Although we perform extensive testing, failure of any solution to operate in accordance with its specifications and documentation could constitute a breach of the license agreement and require us to correct the deficiency. If such deficiency is not corrected within the agreed-upon contractual limitations on liability and cannot be corrected in a timely manner, it could constitute a material breach of a contract allowing the termination thereof and possibly subjecting us to liability. Also, we sometimes indemnify our clients against third-party infringement claims. If such claims are made, even if they are without merit, they could be expensive to defend. Our license and SaaS agreements generally limit our liability arising from these types of claims, but such limits may not be enforceable in some jurisdictions or under some circumstances. A significant uninsured or under-insured judgment against us could have a material adverse impact on us.

We could be liable to third parties from the use of our solutions.
Our solutions provide access to patient information used by physicians and other medical personnel in providing medical care. The medical care provided by physicians and other medical personnel are subject to numerous medical malpractice and other claims. We attempt to limit any potential liability of ours to clients by limiting the warranties on our solutions in our agreements with our clients (i.e., healthcare providers). However, such agreements do not protect us from third-party claims by patients who may seek damages from any or all persons or entities connected to the process of delivering patient care. We maintain insurance, which provides limited protection from such claims, if such claims result in liability to us. Although no such claims have been brought against us to date regarding injuries related to the use of our solutions, such claims may be made in the future. A significant uninsured or under-insured judgment against us could have a material adverse impact on us.

Our SaaS and support services could experience interruptions.
We provide SaaS for many clients, including the storage of critical patient, financial and administrative data. In addition, we provide support services to clients through our client support organization. We have redundancies, such as backup generators, redundant telecommunications lines and backup facilities built into our operations to prevent disruptions. However, complete failure of all generators, impairment of all telecommunications lines or severe casualty damage to the primary building or equipment inside the primary building housing our hosting center or client support facilities could cause a temporary disruption in operations and adversely affect clients who depend on the application hosting services. Any interruption in operations at our data center or client support facility could cause us to lose existing clients, impede our ability to obtain new clients, result in revenue loss, cause potential liability to our clients and increase our operating costs.

Our SaaS solutions are provided over an internet connection. Any breach of security or confidentiality of protected health information could expose us to significant expense and harm our reputation.
We provide remote SaaS solutions for clients, including the storage of critical patient, financial and administrative data. We have security measures in place to prevent or detect misappropriation of protected health information. We must maintain facility and systems security measures to preserve the confidentiality of data belonging to clients, as well as their patients, that resides on computer equipment in our data center, which we handle via application hosting services, or that is otherwise in our possession. Notwithstanding efforts undertaken to protect data, it can be vulnerable to infiltration as well as unintentional lapse. If confidential information is compromised, we could face claims for contract breach, penalties and other liabilities for violation of applicable laws or regulations, significant costs for remediation and re-engineering to prevent future occurrences and serious harm to our reputation.

The loss of key personnel could adversely affect our business.
Our success depends, to a significant degree, on our management, sales force and technical personnel. We must recruit, motivate and retain highly skilled managers, sales, consulting and technical personnel, including solution programmers, database specialists, consultants and system architects who have the requisite expertise in the technical environments in which our solutions operate. Competition for such technical expertise is intense. Our failure to attract and retain qualified personnel could have a material adverse effect on us.

Our future success depends upon our ability to grow, and if we are unable to manage our growth effectively, we may incur unexpected expenses and be unable to meet our clients’ requirements.
We will need to expand our operations if we successfully achieve greater demand for our products and services. We cannot be certain that our systems, procedures, controls and human resources will be adequate to support expansion of our operations. Our future operating results will depend on the ability of our officers and employees to manage changing business conditions and to implement and improve our technical, administrative, financial control and reporting systems. We may not be able to expand and upgrade our systems and infrastructure to accommodate these increases. Difficulties in managing any future

growth, including as a result of integrating any prior or future acquisition with our existing businesses, could cause us to incur unexpected expenses or render us unable to meet our clients’ requirements, and consequently have a significant negative impact on our business, financial condition and operating results.

We may not have access to sufficient or cost-efficient capital to support our growth, execute our business plans and remain competitive in our markets.
As our operations grow and as we implement our business strategies, we expect to use both internal and external sources of capital. In addition to cash flow from normal operations, we may need additional capital in the form of debt or equity to operate and support our growth, execute our business plans and remain competitive in our markets. We may have no or limited availability to such external capital, in which case our future prospects may be materially impaired. Furthermore, we may not be able to access external sources of capital on reasonable or favorable terms. Our business operations could be subject to both financial and operational covenants that may limit the activities we may undertake, even if we believe they would benefit our company.

Potential disruptions in the credit markets may adversely affect our business, including the availability and cost of short-term funds for liquidity requirements and our ability to meet long-term commitments, which could adversely affect our results of operations, cash flows and financial condition.
If internally generated funds are not available from operations, we may be required to rely on the banking and credit markets to meet our financial commitments and short-term liquidity needs. Our access to funds under our revolving credit facility or pursuant to arrangements with other financial institutions is dependent on the financial institution's ability to meet funding commitments. Financial institutions may not be able to meet their funding commitments if they experience shortages of capital and liquidity or if they experience high volumes of borrowing requests from other borrowers within a short period of time.

We must maintain compliance with the terms of our existing credit facilities or receive a waiver for any non-compliance. The failure to maintain compliance could have a material adverse effect on our ability to finance our ongoing operations and we may not be able to find an alternative lending source if a default occurs.
In November 2014, we entered into a Credit Agreement (the “Credit Agreement”) with Wells Fargo Bank, N.A., as administrative agent, and other lender parties thereto. Pursuant to the Credit Agreement, the lenders agreed to provide a $10,000,000 senior term loan and a $5,000,000 revolving line of credit to our primary operating subsidiary. The Credit Agreement includes customary financial covenants, including the requirements that the Company maintain certain minimum liquidity and achieve certain minimum EBITDA levels.
In order to draw upon its revolving line of credit, pursuant to the terms of the third amendment to the Credit Agreement entered into as of June 19, 2017, the Company is required to maintain minimum liquidity of at least (i) $5,000,000 through January 31, 2018, (ii) $4,000,000 from February 1, 2018 through and including January 31, 2019, and (iii) $3,000,000 from February 1, 2019 through and including the maturity date of the credit facility. The Company was in compliance with the applicable loan covenants at October 31, 2017.
If we do not maintain compliance with all of the continuing covenants and other terms and conditions of the credit facility or secure a waiver for any non-compliance, we could be required to repay outstanding borrowings on an accelerated basis, which could subject us to decreased liquidity and other negative impacts on our business, results of operations and financial condition. Furthermore, if we needed to do so, it may be difficult for us to find an alternative lending source. In addition, because our assets are pledged

The global outbreak of the coronavirus disease (COVID-19), which the World Health Organization has characterized as a security under our credit facilities, if we are not able to cure any default or repay outstanding borrowings, our assets are subject to the risk of foreclosure by our lenders. Without“pandemic” in March 2020, has resulted in a sufficient credit facility, we would becrisis affecting economies and financial markets worldwide. The pandemic, and its attendant economic damage, could adversely affected by a lack of access to liquidity needed to operate our business. Any disruption in access to credit could force us to take measures to conserve cash, such as deferring important research and development expenses, which measures could have a material adverse effect on us.


Our outstanding preferred stock and warrants have significant redemption and repayment rights that could have a material adverse effect on our liquidity and available financing for our ongoing operations.
In August 2012, we completed a private offering of preferred stock, warrants and convertible notes to a group of investors for gross proceeds of $12 million. In November 2012, the convertible notes converted into shares of preferred stock. Subject to the terms of the Subordination and Intercreditor Agreement, the preferred stock is redeemable at the option of the holders thereof anytime after August 31, 2016 if not previously converted into shares of common stock. We may not achieve the thresholds required to trigger automatic conversion of the preferred stock and, alternatively, holders may not voluntarily elect to

convert the preferred stock into common stock. The election of the holders of our preferred stock to redeem the preferred stock could subject us to decreased liquidity and other negative impacts onaffect our business, results of operations and financial condition. UnderThe ultimate extent of its impact on us will depend on future developments, which are highly uncertain and cannot be predicted, including new information that may emerge concerning the termsseverity of the Subordinationpandemic and Intercreditor Agreementactions taken to contain or prevent its further spread, among the preferred stockholders, the Companyothers. These and Wells Fargo, our obligation to redeem the preferred stock is subordinated to our obligations under the senior term loanother potential impacts of COVID-19 could therefore materially and the preferred stock may not be redeemed without the consent of Wells Fargo. For additional information regarding the terms, rights and preferences of the preferred stock and warrants, see Note 14 to our consolidated financial statements included in the Annual Report on Form 10-K for the fiscal year ended January 31, 2017 and our other SEC filings.

Current economic conditions in the U.S. and globally may have significant effects on our clients and suppliers that could result in material adverse effects on our business, operating results and stock price.
Current economic conditions in the U.S. and globally and the concern that the worldwide economy may enter into a prolonged stagnant period could materially adversely affect our clients' access to capital or willingness to spend capital on our solutions and services or their levels of cash liquidity with which to pay for solutions that they will order or have already ordered from us. Continued challenging economic conditions also would likely negatively impact our business, which could result in: (1) reduced demand for our solutions and services; (2) increased price competition for our solutions and services; (3) increased risk of collectability of cash from our clients; (4) increased risk in potential reserves for doubtful accounts and write-offs of accounts receivable; (5) reduced revenues; and (6) higher operating costs as a percentage of revenues.
All of the foregoing potential consequences of the current economic conditions are difficult to forecast and mitigate. As a consequence, our operating results for a particular period are difficult to predict, and, therefore, prior results are not necessarily indicative of future results. Any of the foregoing effects could have a material adverse effect on our business, results of operations and financial conditioncondition.

Prolonged unfavorable economic conditions which arouse in response to COVID-19, by local, state and could adversely affect the market price of our common stockfederal and numerous non-US governmental authorities imposing, among other restrictions, travel bans, business closures and other securities.


The variability ofquarantine measures to practice social distancing, and other factors such as recession or slowed economic growth, may result in considerable uncertainty regarding the impact the pandemic will have on our quarterly operating results can be significant.
Our operating resultsworkforce and continued operations.

We have fluctuated from quarter-to-quarteradjusted our business practices to combat the effects by closing the company’s primary corporate office, restricting employee travel, implementing social distancing and additional sanitary measures. These actions are being taken in response to recommendations issued by local, state and national government authorities. There has been no further reductions in the past, and we may experience continued fluctuations in the future. Future revenues and operating results may vary significantly from quarter-to-quarterworkforce as a result of a number of factors, many of which are outside of our control. These factors include: the relatively large size of client agreements; unpredictability in the number and timing of system sales and sales of application hosting services; length of the sales cycle; delays in installations; changes in clients’ financial conditions or budgets; increased competition; the development and introduction of new products and services; the loss of significant clients or remarketing partners; changes in government regulations, particularly as they relate to the healthcare industry; the size and growth of the overall healthcare information technology markets; any liability and other claims that may be asserted against us; our ability to attract and retain qualified personnel; national and local general economic and market conditions; and other factors discussed in this report and our other filings with the SEC.


The preparation of our financial statements requires the use of estimates that may vary from actual results.
The preparation of consolidated financial statements in conformity with U.S. generally accepted accounting principles requires management to make significant estimates that affect the financial statements. One of our most critical estimates is the capitalization of software development costs. Due to the inherent nature of these estimates, we may be required to significantly increase or decrease such estimates upon determination of the actual results. Any required adjustments could have a material adverse effect on us and our results of operations.

Failure to improve and maintain the quality of internal control over financial reporting and disclosure controls and procedures or other lapses in compliance could materially and adversely affect our ability to provide timely and accurate financial information about us or subject us to potential liability.
In connection with the preparation of the consolidated financial statements for each of our fiscal years, our management conducts a review of our internal control over financial reporting. We are also required to maintain effective disclosure controls and procedures. Any failure to maintain adequate controls or to adequately implement required new or improved controls could harm operating results, or cause failure to meet reporting obligations in a timely and accurate manner.

Our operations are subject to foreign currency exchange rate risk.
In connection with our expansion into foreign markets, which primarily consists of Canada, we sometimes receive payment in currencies other than the U.S. dollar. Accordingly, changes in exchange rates, and in particular a strengthening of the U.S. dollar, will negatively affect our net sales and gross margins from our non-U.S. dollar denominated revenue, as

expressed in U.S. dollars. There is also a risk that we will have to adjust the pricing of solutions denominated in foreign currencies when there has been significant volatility in foreign currency exchange rates.

Risks Relating to an Investment in Our Securities

The market price of our common stock is likely to be highly volatile as the stock market in general can be highly volatile.
The public trading of our common stock is based on many factors that could cause fluctuation in the price of our common stock. These factors may include, but are not limited to:

General economic and market conditions;

Actual or anticipated variations in annual or quarterly operating results;

Lack of or negative research coverage by securities analysts;

Conditions or trends in the healthcare information technology industry;

Changes in the market valuations of other companies in our industry;

Announcements by us or our competitors of significant acquisitions, strategic partnerships, divestitures, joint ventures or other strategic initiatives;

Announced or anticipated capital commitments;

Ability to maintain listing of our common stock on The Nasdaq Stock Market;

Additions or departures of key personnel; and

Sales and repurchases of our common stock by us, our officers and directors or our significant stockholders, if any.
Most of these factors are beyond our control. These factors may cause the market price of our common stock to decline, regardless of our operating performance or financial condition.

If equity research analysts do not publish research reports about our business or if they issue unfavorable commentary or downgrade our common stock, the price of our common stock could decline.
The trading market for our common stock may rely in part on the research and reports that equity research analysts publish about our business and us.COVID-19. We do not control the opinions of these analysts. The price of our stock could decline if one or more equity analysts downgrade our stock or if those analysts issue other unfavorable commentary or cease publishing reports about our business or us. Furthermore, if no equity research analysts conduct research or publish reports about our business and us, the market price of our common stock could decline.

All of our debt obligations, our existing preferred stock and any preferred stock that we may issue in the future will have priority over our common stock with respect to payment in the event of a bankruptcy, liquidation, dissolution or winding up.
In any bankruptcy, liquidation, dissolution or winding upknow of the Company, our shares of common stock would rank in right of payment or distribution below all debt claims against usextent and all of our outstanding shares of preferred stock, if any. As a result, holders of our shares of common stock will not be entitled to receive any payment or other distribution of assets in the event of a bankruptcy or upon a liquidation or dissolution until after all of our obligations to our debt holders and holders of preferred stock have been satisfied. Accordingly, holders of our common stock may lose their entire investment in the event of a bankruptcy, liquidation, dissolution or winding up of our company. Similarly, holders of our preferred stock would rank junior to our debt holders and creditors in the event of a bankruptcy, liquidation, dissolution or winding upduration of the Company.

Therepandemic and these interruptions may be future sales or other dilution of our equity,go on for an uncertain time, which may adversely affectcould impact the market price of our common stock.
We are generally not restricted from issuing in public or private offerings additional shares of common stock or preferred stock (except for certain restrictions under the terms of our outstanding preferred stock),Company’s revenue and other securities that are convertible into or exchangeable for, or that represent a right to receive, common stock or preferred stock or any substantially

similar securities. Such offerings represent the potential for a significant increase in the number of outstanding shares of our common stock. The market price of our common stock could decline as a result of sales of common stock, preferred stock or similar securities in the market made after an offering or the perception that such sales could occur.

In addition to our currently outstanding preferred stock, the issuance of an additional series of preferred stock could adversely affect holders of shares of our common stock, which may negatively impact your investment.
Our Board of Directors is authorized to issue classes or series of preferred stock without any action on the part of the stockholders. The Board of Directors also has the power, without stockholder approval, to set the terms of any such classes or series of preferred stock that may be issued, including rights and preferences over the shares of common stock with respect to dividends or upon our dissolution, winding-up or liquidation, and other terms. If we issue preferred stock in the future that has a preference over the shares of our common stock with respect to the payment of dividends or upon our dissolution, winding up or liquidation, or if we issue preferred stock with voting rights that dilute the voting power of the shares of our common stock, the rights of the holders of shares of our common stock or the market price of our common stock could be adversely affected.
As of October 31, 2017, we had 2,949,995 shares of preferred stock outstanding. For additional information regarding the terms, rights and preferences of such stock, see Note 14 to our consolidated financial statements included in the Annual Report on Form 10-K for the fiscal year ended January 31, 2017 and our other SEC filings.

We do not currently intend to pay dividends on our common stock and, consequently, your ability to achieve a return on your investment will depend solely on appreciation in the price of our common stock.
We have never declared or paid any cash dividends on our common stock and do not currently intend to do so for the foreseeable future. We currently intend to invest our future earnings, if any, to fund our growth. Therefore, you are not likely to receive any dividends on your common stock for the foreseeable future and the success of an investment in shares of our common stock will depend upon any future appreciation in its value. The trading price of our common stock could decline and you could lose all or part of your investment.

Sales of shares of our common stock or securities convertible into our common stock in the public market may cause the market price of our common stock to fall.
The issuance of shares of our common stock or securities convertible into our common stock in an offering from time to time could have the effect of depressing the market price for shares of our common stock. In addition, because our common stock is thinly traded, resales of shares of our common stock by our largest stockholders or insiders could have the effect of depressing market prices for our common stock.

flow.

Note Regarding Risk Factors

The risk factors presented above are all of the ones that we currently consider material. However, they are not the only ones facing our company. Additional risks not presently known to us, or which we currently consider immaterial, may also adversely affect us. There may be risks that a particular investor views differently from us, and our analysis might be wrong. If any of the risks that we face actually occur, our business, financial condition and operating results could be materially adversely affected and could differ materially from any possible results suggested by any forward-looking statements that we have made or might make. In such case, the market price of our common stock or other securities could decline and you could lose all or part of your investment. We expressly disclaim any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.



Item 2. ISSUER PURCHASESUNREGISTERED SALES OF EQUITY SECURITIES

The following table sets forth information with respect to our repurchases AND USE OF PROCEEDS

On May 29, 2020, we issued 157,298 shares of common stock duringto 180 Consulting, LLC as compensation for services provided pursuant to the three months ended October 31, 2017:

 Total Number of Shares Purchased Average Price Paid per Share 
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs
 Maximum Number of Shares that May Yet Be Purchased under the Plans or Programs (1)
August 1 - August 313,977
 $1.20
 
 
September 1 - September 30
 
 
 
October 1 - October 31
 
 
 
Total3,977
 $1.20
 
 
_______________
(1) BecauseMaster Services Agreement, effective March 19, 2020, by and between Streamline Health Solutions, Inc. and 180 Consulting, LLC and related statements of work. The shares were issued in a private placement in reliance on the withholdingexemption from registration available under Section 4(a)(2) of shares to pay taxes due upon vesting of restricted stock is permitted outside the scope of a board-authorized repurchase plan, these amounts exclude shares of stock returned to us by employees in satisfaction of withholding tax requirements on vested stock grants. There were 3,977Securities Act, including Regulation D promulgated thereunder and the certificate representing such shares returnedhas a legend imprinted on it stating that the shares have not been registered under the Securities Act and cannot be transferred until properly registered under the Securities Act or pursuant to us during the three months ended October 31, 2017.

an exemption from such registration.

Item 6. EXHIBITS

See Index to Exhibits.

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INDEX TO EXHIBITS

Exhibit No.Description of Exhibit
3.1Certificate of Incorporation of Streamline Health Solutions, Inc. f/k/a LanVision Systems, Inc., as amended through August 19, 2014 (Incorporated by reference from Exhibit 3.1 of the Form 10-Q, filed September 15, 2014).
3.2Bylaws of Streamline Health Solutions, Inc., as amended and restated through March 28, 2014 (Incorporated by reference from Exhibit 3.1 of Form 8-K, filed April 3, 2014).
10.1Streamline Health Solutions, Inc. Third Amended and Restated 2013 Stock Incentive Plan (Incorporated by reference to Appendix A to the Company’s Definitive Proxy Statement on Schedule 14A filed April 22, 2020).
10.2Master Services Agreement, effective March 19, 2020, by and between Streamline Health Solutions, Inc. and 180 Consulting, LLC (Incorporated by reference from Exhibit 10.1 of the Form 8-K, filed March 25, 2020).
10.3Statement of Work #1 by and between Streamline Health Solutions, Inc. and 180 Consulting, LLC (Incorporated by reference from Exhibit 10.2 to the Form 8-K, filed March 25, 2020).
10.4Statement of Work #2 by and between Streamline Health Solutions, Inc. and 180 Consulting, LLC (Incorporated by reference from Exhibit 10.3 to the Form 8-K, filed March 25, 2020).
10.5Statement of Work #3 by and between Streamline Health Solutions, Inc. and 180 Consulting, LLC (Incorporated by reference from Exhibit 10.4 to the Form 8-K, filed March 25, 2020).
10.6*Statement of Work #4 by and between Streamline Health Solutions, Inc. and 180 Consulting, LLC*†
10.7Operating Lease for Alpharetta, Georgia
31.1*Certification by Chief Executive Officer pursuant to Rule 13a-14(a) of the Exchange Act.
31.2*Certification by Chief Financial Officer pursuant to Rule 13a-14(a) of the Exchange Act.
32.1*Certification by Chief Executive Officer pursuant to 18 U.S.C. Section 1350.
32.2*Certification by Chief Financial Officer pursuant to 18 U.S.C. Section 1350.
101The following financial information from Streamline Health Solutions, Inc.’s Quarterly Report on Form 10-Q for the three-month period ended July 31, 2020 filed with the SEC on June xx, 2020, formatted in XBRL includes: (i) Condensed Consolidated Balance Sheets at July 31, 2020 and January 31, 2020, (ii) Condensed Consolidated Statements of Operations for the three- and six-month periods ended July 31, 2020 and 2019, (iii) Condensed Consolidated Statements of Shareholders’ Equity for the six-month periods ended July 31, 2020 and 2019, (iv) Condensed Consolidated Statements of Cash Flows for the six-month periods ended July 31, 2020 and 2019, and (v) Notes to the Condensed Consolidated Financial Statements.

*Filed herewith.
Certain portions of the exhibit have been omitted pursuant to Regulation S-K Item 601(b)(10)(iv) because they are both (i) not material to investors and (ii) likely to cause competitive harm to the Company if publicly disclosed.

Our SEC file number reference for documents filed with the SEC pursuant to the Securities Exchange Act of 1934, as amended, is 000-28132.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.


 STREAMLINE HEALTH SOLUTIONS, INC.
DATE: December 12, 2017September 10, 2020By:
/S/ WYCHE T. “TEE” GREEN, IIIS/    David W. Sides
  
David W. Sides

Wyche T. “Tee” Green, III

Chief Executive Officer

DATE: December 12, 2017By:
/S/    Nicholas A. Meeks

  
Nicholas A. Meeks
DATE: September 10, 2020By:/S/ Thomas J. Gibson
Thomas J. Gibson
Chief Financial Officer

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INDEX TO EXHIBITS

Exhibit No.Description of Exhibit
Certification by Chief Executive Officer pursuant to Rule 13a-14(a) of the Exchange Act.
Certification by Chief Financial Officer pursuant to Rule 13a-14(a) of the Exchange Act.
Certification by Chief Executive Officer pursuant to 18 U.S.C. Section 1350.
Certification by Chief Financial Officer pursuant to 18 U.S.C. Section 1350.
101The following financial information from Streamline Health Solutions, Inc.’s Quarterly Report on Form 10-Q for the three-month period ended October 31, 2017 filed with the SEC on December 12, 2017, formatted in XBRL includes: (i) Condensed Consolidated Balance Sheets at October 31, 2017 and January 31, 2017, (ii) Condensed Consolidated Statements of Operations for three- and nine-month periods ended October 31, 2017 and 2016, (iii) Condensed Consolidated Statements of Cash Flows for the nine-month periods ended October 31, 2017 and 2016, and (iv) Notes to the Condensed Consolidated Financial Statements.

_______________

*Filed herewith.

Our SEC file number reference for documents filed with the SEC pursuant to the Securities Exchange Act of 1934, as amended, is 000-28132.


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