UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington D.C. 20549
FORM 10-Q
(Mark One)
þ

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2018March 31, 2021
or
¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                    to                    
Commission File Number: 001-38711
SolarWinds Corporation
(Exact name of registrant as specified in its charter)
Delaware
81-0753267
Delaware
81-0753267
(State or other jurisdiction of

incorporation or organization)
(I.R.S. Employer

Identification No.)
7171 Southwest Parkway
Building 400
Austin, Texas 78735
(512) 682.9300
(Address and telephone number of principal executive offices)

Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading SymbolName of Each Exchange on Which Registered
Common Stock, $0.001 par valueSWINew York Stock Exchange
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.     ¨þ Yes   þ¨  No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  þ  Yes    ¨  No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer¨Accelerated filer¨
Non-accelerated filerþSmaller reporting company¨
Emerging growth companyþ
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    ¨  Yes   þ  No
On November 15, 2018, 309,943,622May 3, 2021, 315,731,293 shares of common stock, par value $0.001 per share, were outstanding.






SOLARWINDS CORPORATION


Table of Contents




2


Safe Harbor Cautionary Statement
This quarterly reportQuarterly Report on Form 10-Q contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), and the Private Securities Litigation Reform Act of 1995. Such statements may be signified by terms such as “aim,” “anticipate,” “believe,” “continue,” “expect,” “feel,” “intend,” “estimate,”“seek, “seek,” “plan,” “may,” “can,” “could,” “should,” “will,” “would” or similar expressions and the negatives of those terms. In this report, forward-looking statements include statements regarding our financial projections, future financial performance and plans and objectives for future operations including, without limitation, the following:
expectations regarding our financial condition and results of operations, including revenue, non-GAAP revenue, revenue growth, revenue mix, cost of revenue, operating expenses, operating income, non-GAAP operating income, non-GAAP operating margin, adjusted EBITDA and adjusted EBITDA margin, cash flows and effective income tax rate;
findings from our investigations into the cyberattack on our Orion Software Platform and internal systems (the "Cyber Incident"), including our understanding of the nature, source and duration of the attack and our plans to ensure our products and internal systems are secure and provide additional information regarding our findings, as well as our expectations regarding the impact of the Cyber Incident on our business and reputation, the success of our related mitigation and remediation efforts and the additional costs, liabilities and other adverse consequences that we may incur as a result of the Cyber Incident;
expectations regarding the impact the government investigations and litigation resulting from the Cyber Incident may have on our business;
expectations regarding the potential spin-off of our N-able business into a newly created and separately traded public company;
expectations regarding investment in product development and our expectations about the results of those efforts;
expectations concerning acquisitions and opportunities resulting from our acquisitions;
expectations regarding hiring additional personnel globally in the areas of sales and marketing and research and development;
expectationsintentions regarding our international earnings and investment of those earnings in international operations;earnings;
expectations regarding our capital expenditures;
expectations regarding the impact of the COVID-19 pandemic on our business, results of operations and financial condition; and
our beliefs regarding the sufficiency of our cash and cash equivalents, cash flows from operating activities and borrowing capacity; and
our intentions for use of net proceeds from our initial public offering.capacity.
Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially and adversely different from any future results, performance or achievements expressed or implied by the forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, the following: (a)
risks related to cyberattacks, including the Cyber Incident, and other security incidents resulting in compromises or breaches of our and our customers’ systems or, theft or misappropriation of our and our customers’ proprietary and confidential information, as well as exposure to legal and other liabilities, including the related risk of higher customer, employee and partner attrition and the loss of key personnel, as well as negative impacts to our sales, renewals and upgrades;
risks related to the potential spin-off of our N-able business into a newly created and separately-traded public company, including that the process of potentially completing the spin-off could disrupt or adversely affect the consolidated or separate businesses, results of operations and financial condition, that the spin-off may not achieve some or all of any anticipated benefits with respect to either business, and that the spin-off may not be completed in accordance with our expected plans or anticipated timelines, or at all;
the possibility that the global COVID-19 pandemic may adversely affect our business, results of operations and financial condition or the impact of the COVID-19 pandemic on the global economy or on the business operations and financial conditions of our customers, their end-customers and our prospective customers;
the inability to sell products to new customers or to sell additional products or upgrades to our existing customers;
any decline in our renewal or net retention rates;
the possibility that general economic conditions or uncertainty cause information technology spending to be reduced or purchasing decisions to be delayed, including as a result of the COVID-19 pandemic;
3


the inability to generate significant volumes of high quality sales leads from our digital marketing initiatives and convert such leads into new business at acceptable conversion rates; (b) the inability to sell products to new customers or to sell additional products or upgrades to our existing customers; (c) any decline in our renewal or net retention rates; (d)
our inability to successfully identify, complete and integrate acquisitions and manage our growth effectively; (e)
risks associated with our international operations; (f)
our status as a controlled company; (g) the possibility that general economic conditions or uncertainty cause information technology spending to be reduced or purchasing decisions to be delayed; (h)
the timing and success of new product introductions and product upgrades by SolarWinds or its competitors; (i)
the possibility that our operating income could fluctuate and may decline as percentage of revenue as we make further expenditures to expand our operations in order to support additional growth in our business; (j)
potential foreign exchange gains and losses related to expenses and sales denominated in currencies other than the functional currency of an associated entity; and (k)
such other risks and uncertainties described more fully in documents filed with or furnished to the Securities and Exchange Commission, including the risk factors discussed in our final prospectus dated October 18, 2018 and filed withAnnual Report on Form 10-K for the SEC on October 22, 2018 pursuant to Rule 424(b) of the Securities Act of 1933, as amended. year ended December 31, 2020.
Given these risks and uncertainties, you should not place undue reliance on these forward-looking statements. Also, forward-looking statements represent our management’s beliefs and assumptions only as of the date of this quarterly reportQuarterly Report on Form 10-Q. Except as required by law, we assume no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially and adversely from those anticipated in these forward-looking statements, even if new information becomes available in the future.

In this report “SolarWinds,” “Company,” “we,” “us” and “our” refer to SolarWinds Corporation and its consolidated subsidiaries.

4


PART I: FINANCIAL INFORMATION
Item 1. Financial Statements
SolarWinds Corporation
Condensed Consolidated Balance Sheets
(In thousands, except share and per share information)
(Unaudited)
September 30, December 31,March 31,December 31,
2018 201720212020
Assets   Assets
Current assets:   Current assets:
Cash and cash equivalents$278,333
 $277,716
Cash and cash equivalents$374,352 $370,498 
Accounts receivable, net of allowances of $3,027 and $2,065 as of September 30, 2018 and December 31, 2017, respectively98,035
 85,133
Accounts receivable, net of allowances of $3,023 and $2,736 as of March 31, 2021 and December 31, 2020, respectivelyAccounts receivable, net of allowances of $3,023 and $2,736 as of March 31, 2021 and December 31, 2020, respectively116,271 114,298 
Income tax receivable1,774
 1,713
Income tax receivable2,286 2,273 
Prepaid and other current assets16,103
 24,331
Prepaid and other current assets37,501 25,664 
Total current assets394,245
 388,893
Total current assets530,410 512,733 
Property and equipment, net37,870
 34,209
Property and equipment, net58,507 58,649 
Operating lease assetsOperating lease assets108,030 110,961 
Deferred taxes4,738
 4,425
Deferred taxes143,080 149,455 
Goodwill3,699,311
 3,695,640
Goodwill4,192,328 4,249,402 
Intangible assets, net1,020,995
 1,194,499
Intangible assets, net524,320 592,985 
Other assets, net11,178
 9,398
Other assets, net37,837 36,298 
Total assets$5,168,337
 $5,327,064
Total assets$5,594,512 $5,710,483 
Liabilities, redeemable convertible common stock and stockholders’ deficit   
Liabilities and stockholders’ equityLiabilities and stockholders’ equity
Current liabilities:   Current liabilities:
Accounts payable$5,831
 $9,657
Accounts payable$19,299 $17,932 
Accrued liabilities and other50,611
 39,593
Accrued liabilities and other56,594 72,971 
Current operating lease liabilitiesCurrent operating lease liabilities18,476 17,811 
Accrued interest payable1,116
 11,632
Accrued interest payable154 157 
Income taxes payable2,536
 9,049
Income taxes payable11,324 16,358 
Current portion of deferred revenue259,456
 241,513
Current portion of deferred revenue343,412 346,075 
Current debt obligation19,900
 16,950
Current debt obligation19,900 19,900 
Total current liabilities339,450
 328,394
Total current liabilities469,159 491,204 
Long-term liabilities:   Long-term liabilities:
Deferred revenue, net of current portion24,721
 20,278
Deferred revenue, net of current portion34,853 36,679 
Non-current deferred taxes152,397
 167,523
Non-current deferred taxes47,706 59,149 
Non-current operating lease liabilitiesNon-current operating lease liabilities111,102 115,071 
Other long-term liabilities141,531
 148,121
Other long-term liabilities101,590 115,021 
Long-term debt, net of current portion2,216,272
 2,245,622
Long-term debt, net of current portion1,879,936 1,882,672 
Total liabilities2,874,371
 2,909,938
Total liabilities2,644,346 2,699,796 
Commitments and contingencies (Note 12)

 
Redeemable convertible Class A common stock, $0.001 par value: 5,755,000 Class A shares authorized; 2,661,015 and 2,661,030 Class A shares issued and outstanding as of September 30, 2018 and December 31, 2017, respectively3,363,491
 3,146,887
Stockholders’ deficit:   
Common stock, $0.001 par value: 233,000,000 Class B shares authorized; 102,088,136 and 100,734,056 shares issued and outstanding as of September 30, 2018 and December 31, 2017, respectively102
 101
Accumulated other comprehensive income (loss)39,205
 75,294
Commitments and contingencies (Note 8)
Commitments and contingencies (Note 8)
00
Stockholders’ equity:Stockholders’ equity:
Common stock, $0.001 par value: 1,000,000,000 shares authorized and 315,403,617 and 313,039,222 shares issued and outstanding as of March 31, 2021 and December 31, 2020, respectivelyCommon stock, $0.001 par value: 1,000,000,000 shares authorized and 315,403,617 and 313,039,222 shares issued and outstanding as of March 31, 2021 and December 31, 2020, respectively315 313 
Preferred stock, $0.001 par value: 50,000,000 shares authorized and 0 shares issued and outstanding as of March 31, 2021 and December 31, 2020, respectivelyPreferred stock, $0.001 par value: 50,000,000 shares authorized and 0 shares issued and outstanding as of March 31, 2021 and December 31, 2020, respectively
Additional paid-in capitalAdditional paid-in capital3,124,493 3,112,106 
Accumulated other comprehensive incomeAccumulated other comprehensive income61,462 127,212 
Accumulated deficit(1,108,832) (805,156)Accumulated deficit(236,104)(228,944)
Total stockholders’ deficit(1,069,525) (729,761)
Total liabilities, redeemable convertible common stock and stockholders’ deficit$5,168,337
 $5,327,064
Total stockholders’ equityTotal stockholders’ equity2,950,166 3,010,687 
Total liabilities and stockholders’ equityTotal liabilities and stockholders’ equity$5,594,512 $5,710,483 
The accompanying notes are an integral part of these condensed consolidated financial statements.

5


SolarWinds Corporation
Condensed Consolidated Statements of Operations
(In thousands, except per share information)
(Unaudited)
 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
Revenue:       
Subscription$67,713
 $55,361
 $196,004
 $155,402
Maintenance101,817
 93,258
 297,584
 261,461
Total recurring revenue169,530
 148,619
 493,588
 416,863
License43,747
 40,493
 118,320
 112,815
Total revenue213,277
 189,112
 611,908
 529,678
Cost of revenue:       
Cost of recurring revenue(1)
18,022
 15,190
 52,617
 44,879
Amortization of acquired technologies43,835
 43,513
 132,121
 127,781
Total cost of revenue61,857
 58,703
 184,738
 172,660
Gross profit151,420
 130,409
 427,170
 357,018
Operating expenses:(1) 
       
Sales and marketing56,926
 50,942
 166,022
 152,070
Research and development23,274
 20,521
 71,800
 63,414
General and administrative19,597
 15,080
 59,849
 50,865
Amortization of acquired intangibles16,507
 17,035
 50,288
 49,910
Total operating expenses116,304
 103,578
 347,959
 316,259
Operating income35,116
 26,831
 79,211
 40,759
Other income (expense):       
Interest expense, net(35,627) (42,534) (112,103) (127,018)
Other income (expense), net(2)
(13) 14,285
 (74,476) 29,685
Total other income (expense)(35,640) (28,249) (186,579) (97,333)
Loss before income taxes(524) (1,418) (107,368) (56,574)
Income tax benefit(126) (3,055) (20,045) (12,469)
Net income (loss)$(398) $1,637
 $(87,323) $(44,105)
Net loss available to common stockholders$(75,006) $(66,627) $(303,944) $(242,310)
Net loss per share:       
Basic loss per share$(0.73) $(0.66) $(2.98) $(2.42)
Diluted loss per share$(0.73) $(0.66) $(2.98) $(2.42)
Weighted-average shares used to compute net loss per share:       
Shares used in computation of basic loss per share102,078
 100,759
 101,915
 100,330
Shares used in computation of diluted loss per share102,078
 100,759
 101,915
 100,330
____________
(1)Includes stock-based compensation expense as follows:
 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
Cost of recurring revenue$2
 $1
 $7
 $3
Sales and marketing115
 10
 234
 26
Research and development21
 6
 48
 14
General and administrative22
 4
 43
 6
 $160
 $21
 $332
 $49

(2)Other income (expense), net includes the following:
 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
Unrealized net transaction gains (losses) related to remeasurement of intercompany loans$51
 $14,774
 $(12,660) $49,955
Three Months Ended March 31,
20212020
Revenue:
Subscription$108,988 $93,635 
Maintenance123,040 116,349 
Total recurring revenue232,028 209,984 
License24,874 36,966 
Total revenue256,902 246,950 
Cost of revenue:
Cost of recurring revenue26,958 22,501 
Amortization of acquired technologies43,121 44,492 
Total cost of revenue70,079 66,993 
Gross profit186,823 179,957 
Operating expenses:
Sales and marketing83,297 72,378 
Research and development37,761 31,845 
General and administrative47,710 29,755 
Amortization of acquired intangibles20,057 18,296 
Total operating expenses188,825 152,274 
Operating income (loss)(2,002)27,683 
Other income (expense):
Interest expense, net(16,174)(24,095)
Other income (expense), net127 (758)
Total other income (expense)(16,047)(24,853)
Income (loss) before income taxes(18,049)2,830 
Income tax expense (benefit)(10,889)2,415 
Net income (loss)$(7,160)$415 
Net income (loss) available to common stockholders$(7,160)$412 
Net income (loss) available to common stockholders per share:
Basic earnings (loss) per share$(0.02)$
Diluted earnings (loss) per share$(0.02)$
Weighted-average shares used to compute net income (loss) available to common stockholders per share:
Shares used in computation of basic earnings (loss) per share314,246 308,937 
Shares used in computation of diluted earnings (loss) per share314,246 312,865 
The accompanying notes are an integral part of these condensed consolidated financial statements.

6


SolarWinds Corporation
Condensed Consolidated Statements of Comprehensive Income (Loss)
(In thousands)
(Unaudited)
Three Months Ended September 30, Nine Months Ended
September 30,
Three Months Ended March 31,
2018 2017 2018 201720212020
Net income (loss)$(398) $1,637
 $(87,323) $(44,105)Net income (loss)$(7,160)$415 
Other comprehensive income (loss):       Other comprehensive income (loss):
Foreign currency translation adjustment(10,520) 37,414
 (36,089) 125,392
Foreign currency translation adjustment(65,750)(30,429)
Other comprehensive income (loss)(10,520) 37,414
 (36,089) 125,392
Other comprehensive income (loss)(65,750)(30,429)
Comprehensive income (loss)$(10,918) $39,051
 $(123,412) $81,287
Comprehensive income (loss)$(72,910)$(30,014)
The accompanying notes are an integral part of these condensed consolidated financial statements.



7


SolarWinds Corporation
Condensed Consolidated Statements of Redeemable Convertible Class A Common Stock and
Stockholders' DeficitEquity
(In thousands, except per share information)thousands)
(Unaudited)
Three Months Ended March 31, 2021
Redeemable Convertible Class A
Common Stock
  

Common Stock
 Additional
Paid-in
Capital
 Accumulated
Other
Comprehensive
Income (Loss)
 Accumulated
Earnings (Deficit)
 Total
Stockholders’
Deficit

Common Stock
Additional
Paid-in
Capital
Accumulated
Other
Comprehensive
Income (Loss)
Accumulated
Deficit
Total
Stockholders’
Equity
Shares Amount  Shares Amount SharesAmount
Balance at December 31, 20172,661
 3,146,887
  100,734
 101
 
 75,294
 (805,156) (729,761)
Balance at December 31, 2020Balance at December 31, 2020313,039 $313 $3,112,106 $127,212 $(228,944)$3,010,687 
Foreign currency translation adjustment
 
  
 
 
 (36,089) 
 (36,089)Foreign currency translation adjustment— — — (65,750)— (65,750)
Net loss
 
  
 
 
 
 (87,323) (87,323)Net loss— — — — (7,160)(7,160)
Comprehensive loss               (123,412)Comprehensive loss(72,910)
Exercise of stock options
 
  39
 
 13
 
 
 13
Exercise of stock options10 — 11 — — 11 
Restricted stock units issued, net of shares withheld for taxesRestricted stock units issued, net of shares withheld for taxes1,319 (8,398)— — (8,397)
Issuance of stock
 
  1,372
 1
 395
 
 
 396
Issuance of stock820 462 — — 463 
Repurchase of stock
 (17)  (57) 
 (472) 
 
 (472)
Accumulating dividends
 216,621
  
 
 (268) 
 (216,353) (216,621)
Issuance of stock under employee stock purchase planIssuance of stock under employee stock purchase plan216 — 3,129 — — 3,129 
Stock-based compensation
 
  
 
 332
 
 
 332
Stock-based compensation— — 17,183 — — 17,183 
Balance at September 30, 20182,661
 $3,363,491
  102,088
 $102
 $
 $39,205
 $(1,108,832) $(1,069,525)
Balance at March 31, 2021Balance at March 31, 2021315,404 $315 $3,124,493 $61,462 $(236,104)$2,950,166 
Three Months Ended March 31, 2020

Common Stock
Additional
Paid-in
Capital
Accumulated
Other
Comprehensive
Income (Loss)
Accumulated
Deficit
Total
Stockholders’
Equity
SharesAmount
Balance at December 31, 2019308,290 $308 $3,041,880 $(5,247)$(387,419)$2,649,522 
Foreign currency translation adjustment— — — (30,429)— (30,429)
Net income— — — — 415 415 
Comprehensive loss(30,014)
Exercise of stock options59 — 51 — — 51 
Restricted stock units issued, net of shares withheld for taxes276 — (1,548)— — (1,548)
Issuance of stock1,105 627 — — 629 
Issuance of stock under employee stock purchase plan161 — 2,357 — — 2,357 
Stock-based compensation— — 11,367 — — 11,367 
Balance at March 31, 2020309,891 $310 $3,054,734 $(35,676)$(387,004)$2,632,364 

The accompanying notes are an integral part of these condensed consolidated financial statements.



8


SolarWinds Corporation
Condensed Consolidated Statements of Cash Flows
(In thousands)
(Unaudited)
Nine Months Ended September 30,Three Months Ended March 31,
2018 201720212020
Cash flows from operating activities   Cash flows from operating activities
Net loss$(87,323) $(44,105)
Adjustments to reconcile net loss to net cash provided by operating activities:   
Net income (loss)Net income (loss)$(7,160)$415 
Adjustments to reconcile net income (loss) to net cash provided by operating activities:Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization193,903
 187,086
Depreciation and amortization69,685 67,768 
Provision for doubtful accounts1,991
 2,140
Provision for losses on accounts receivableProvision for losses on accounts receivable696 3,014 
Stock-based compensation expense332
 49
Stock-based compensation expense17,063 11,268 
Amortization of debt issuance costs9,272
 14,226
Amortization of debt issuance costs2,239 2,288 
Loss on extinguishment of debt60,590
 18,559
Deferred taxes(14,085) (19,776)Deferred taxes(8,985)(8,744)
(Gain) loss on foreign currency exchange rates12,747
 (49,648)(Gain) loss on foreign currency exchange rates(1,041)983 
Other non-cash expenses (benefits)1,451
 3,452
Other non-cash expenses (benefits)2,268 (190)
Changes in operating assets and liabilities, net of assets acquired and liabilities assumed in business combinations:   Changes in operating assets and liabilities, net of assets acquired and liabilities assumed in business combinations:
Accounts receivable(13,963) 4,151
Accounts receivable(4,076)(4,084)
Income taxes receivable(131) 1,470
Income taxes receivable(71)(583)
Prepaid and other current assets(1,931) 4,497
Prepaid and other assetsPrepaid and other assets(13,190)(4,092)
Accounts payable(3,958) (3,130)Accounts payable1,520 (3,047)
Accrued liabilities and other9,745
 (8,783)Accrued liabilities and other(15,310)(5,800)
Accrued interest payable(10,516) 255
Accrued interest payable(3)(45)
Income taxes payable(16,112) 768
Income taxes payable(17,467)4,566 
Deferred revenue22,291
 24,249
Deferred revenue763 14,739 
Other long-term liabilities1,779
 439
Other long-term liabilities(85)
Net cash provided by operating activities166,082
 135,899
Net cash provided by operating activities26,931 78,371 
Cash flows from investing activities   Cash flows from investing activities
Maturities of investments
 2,000
Purchases of property and equipment(12,794) (6,340)Purchases of property and equipment(5,806)(6,536)
Purchases of intangible assets(2,082) (3,158)Purchases of intangible assets(2,170)(1,694)
Acquisitions, net of cash acquired(60,578) (23,999)Acquisitions, net of cash acquired447 
Proceeds from sale of cost method investment10,715
 
Net cash used in investing activities(64,739) (31,497)Net cash used in investing activities(7,529)(8,230)
Cash flows from financing activities   Cash flows from financing activities
Proceeds from issuance of common stock and incentive restricted stock1,723
 108
Proceeds from issuance of common stock under employee stock purchase planProceeds from issuance of common stock under employee stock purchase plan3,129 2,357 
Repurchase of common stock and incentive restricted stock(568) (374)Repurchase of common stock and incentive restricted stock(8,588)(1,571)
Exercise of stock options13
 
Exercise of stock options11 51 
Premium paid on debt extinguishment(22,725) 
Proceeds from credit agreement626,950
 3,500
Repayments of borrowings from credit agreement(694,925) (32,714)Repayments of borrowings from credit agreement(4,975)(4,975)
Payment of debt issuance costs(5,561) (1,288)
Payment for offering costs(2,194) 
Net cash used in financing activities(97,287) (30,768)Net cash used in financing activities(10,423)(4,138)
Effect of exchange rate changes on cash and cash equivalents(3,439) 8,042
Effect of exchange rate changes on cash and cash equivalents(5,125)(2,420)
Net increase in cash and cash equivalents617
 81,676
Net increase in cash and cash equivalents3,854 63,583 
Cash and cash equivalents   Cash and cash equivalents
Beginning of period277,716
 101,643
Beginning of period370,498 173,372 
End of period$278,333
 $183,319
End of period$374,352 $236,955 
   
Supplemental disclosure of cash flow information   Supplemental disclosure of cash flow information
Cash paid for interest$114,148
 $109,203
Cash paid for interest$13,993 $21,972 
Cash paid for income taxes$8,045
 $3,741
Cash paid for income taxes$14,408 $6,035 
The accompanying notes are an integral part of these condensed consolidated financial statements.

9

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)





1. Organization and Nature of Operations
SolarWinds Corporation, a Delaware corporation, and its subsidiaries (“Company” or “Successor”, “we,” “us” and “our”) is a leading provider of information technology, or IT, infrastructure management software. References to “we,” “us” and “our” refer to the Company. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premise, in the cloud, or in hybrid infrastructure models. Our approach, which we refer to as the SolarWinds Model, combines powerful, scalable, affordable, easy to use products with high-velocity, low-touch sales. We’ve built our business to enable the technology professionals who use our products to manage “all things IT.” Our range of customers has expanded over time fromto include network and systems engineers, to a broad set of technology professionals, such as database administrators, storage administrators, web operatorsDevOps and DevOpsservice desk professionals, as well as managed service providers, or MSPs. Our SolarWinds Model enables us to sell our products for use in organizations ranging in size from very small businesses to large enterprises.
Initial Public Offering
In October 2018, we completed our initial public offering, or IPO, in which we sold and issued 25,000,000 shares of our common stock at an issue price of $15.00 per share. Upon the closing of our IPO, all shares of Class A Common Stock that were outstanding immediately prior to the closing of the offering converted into shares of common stock in accordance with the terms of our certificate of incorporation. In addition, we converted the accrued and unpaid dividends on the Class A Common Stock into shares of common stock equal to the result of the accrued and unpaid dividends on each share of Class A Common Stock, divided by the conversion price of $19.00 per share. See Note 13. Subsequent Eventsfor additional details. The condensed consolidated financial statements as of September 30, 2018, including share and per share amounts, do not give effect to the sale of shares in connection with the IPO or conversion of Class A Common Stock as the IPO was completed subsequent to September 30, 2018.
2. Summary of Significant Accounting Policies
We prepared our interim condensed consolidated financial statements in conformity with United States of America generally accepted accounting principles, or GAAP, and the reporting regulations of the Securities and Exchange Commission, or the SEC. They do not include all of the information and footnotes required by GAAP for complete financial statements. The accompanying condensed consolidated financial statements include the accounts of SolarWinds Corporation and the accounts of its wholly owned subsidiaries. We have eliminated all intercompany balances and transactions.
The interim financial information is unaudited, but reflects all normal adjustments that are, in our opinion, necessary to provide a fair statement of results for the interim periods presented. This interim information should be read in conjunction with the audited consolidated financial statements in our Annual Report on Form 10-K for the year ended December 31, 2017, contained in2020.
Potential Spin-Off of N-able Business
On August 6, 2020, we announced that our final prospectus dated October 18, 2018board of directors has authorized management to explore a potential spin-off of our N‑able business into a newly created and filedseparately traded public company, and on March 30, 2021, we announced the public filing with the SEC of a Form 10 registration statement with respect to the potential spin-off. If completed, the standalone entity would provide broad cloud-based software solutions for MSPs, enabling them to support digital transformation and growth within small and medium-sized enterprises, or SMEs. SolarWinds would retain its Core IT Management business focused primarily on October 22, 2018 pursuantselling software and cloud-based services to Rule 424(b)corporate IT organizations. We believe that, if completed, the potential spin-off would allow each company to more effectively pursue its distinct operating priorities, strategies and capital allocation policies, while also allowing shareholders to separately evaluate and value the companies on their distinct markets, strategies and performance. If we proceed with the spin-off, it would be intended to be structured as a tax-free, pro-rata distribution to all SolarWinds shareholders as of a record date to be determined by the board of directors of SolarWinds. If completed, upon effectiveness of the Securities Acttransaction, SolarWinds shareholders would own shares of 1933, as amended.both companies. Completion of any spin-off would be subject to various conditions, including final approval of our board of directors, and there can be no assurance that the potential spin-off will be completed in the manner described above, or at all.
Spin-off costs incurred were $9.9 million during the three months ended March 31, 2021 which are primarily included in general and administrative expense in the condensed consolidated statements of operations. Spin-off costs include legal, accounting and advisory fees, implementation and integration costs, duplicative costs for subscriptions and information technology systems, employee and contract costs and other incremental separation costs related to the potential spin-off of the N-able business.
Use of Estimates
The preparation of financial statements in conformity with GAAP requires our management to make estimates and assumptions that affect the reported amounts and the disclosure of assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting periods. The actual results that we experience may differ materially from our estimates. The accounting estimates that require our most significant, difficult and subjective judgments include:
the valuation of goodwill, intangibles, long-lived assets and contingent consideration;
revenue recognition;
stock-based compensation;
income taxes; and
loss contingencies.
Foreign Currency Translation
The functional currency of our foreign subsidiaries is determined in accordance with authoritative guidance issued by the Financial Accounting Standards Board, or FASB. We translate assets and liabilities for these subsidiaries at exchange rates in effect at the balance sheet date. We translate income and expense accounts for these subsidiaries at the average monthly exchange rates for the periods. We record resulting translation adjustments as a component of accumulated other comprehensive income (loss) within stockholders’ equity (deficit). We record gains and losses from currency transactions denominated in currencies other than the functional currency as other income (expense) in our consolidated statements of operations. There were no equity transactions

10

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)



loss contingencies.
denominated in foreign currencies for the three and nine months ended September 30, 2018 and 2017. Local currency transactions of international subsidiaries that have the U.S. dollar as the functional currency are remeasured into U.S. dollars using current rates of exchange for monetary assets and liabilities and historical rates of exchange for non-monetary assets and liabilities.
We recorded an immaterial net transaction loss related to the remeasurement of monetary assets and liabilities for the three months ended September 30, 2018 and a net transaction gain of $14.3 million for the three months ended September 30, 2017 within our consolidated statements of operations. We recorded a net transaction loss related to the remeasurement of monetary assets and liabilities of $14.0 million and a net transaction gain of $48.2 million within our consolidated statements of operations for the nine months ended September 30, 2018 and 2017, respectively.
As of July 1, 2018, we changed our assertion regarding the planned settlement of a certain intercompany loan. We have evaluated our investment strategy in light of our global treasury plans and the new Tax Act (as defined below) and have determined there is no need to settle the principal related to the loan. The intercompany loan has been designated as long-term based on the assertion that settlement is not planned or anticipated in the foreseeable future. Therefore, beginning on July 1, 2018, the foreign currency transaction gains and losses resulting from the remeasurement of this long-term intercompany loan denominated in a currency other than the subsidiary's functional currency are recognized as a component of accumulated other comprehensive income (loss). In the three months ended September 30, 2018, a foreign currency translation adjustment of $3.3 million was recognized as a component of accumulated other comprehensive income related to this long-term intercompany loan.
RecentRecently Adopted Accounting Pronouncements Not Yet Adopted
Under the Jumpstart our Business Startups Act, or the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to non-public companies. We intend to take advantage of the longer phase-in periods for the adoption of new or revised financial accounting standards permitted under the JOBS Act until we are no longer an emerging growth company.
In May 2014, FASB issued “Revenue from Contracts with Customers,” which replaced all existing revenue guidance, including prescriptive industry-specific guidance. This standard’s core principle is that an entity will recognize revenue when it transfers promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. Entities will need to apply more judgment and make more estimates than under the previous guidance. In July 2015, FASB deferred the effective date for all entities by one year, making the guidance for non-public companies effective for annual reporting periods beginning after December 15, 2018. Early adoption is permitted to the original effective date of December 15, 2016. The standard permits the use of either a full-retrospective or a modified-retrospective transition method. We will adopt the new standard effective first quarter 2019. Management anticipates using the modified-retrospective method for adoption.
In preparation for this planned adoption, weThere have been evaluating the impact of the new standard to our financial statements and accompanying disclosuresno recent accounting pronouncements or changes in the notes to our consolidated financial statements. Our assessment of the impact includes an evaluation of the five-step process set forth in the new standard along with the enhancement of disclosuresaccounting pronouncements that will be required. We are in the process of executing our plan for implementing the standard, which includes identifying customer contracts within the scope of the new standard, identifying performance obligations within those customer contracts, and evaluating the impact of incremental variable consideration paid to obtain those customer contracts. We have also undertaken a comprehensive review of all contracts that fall under the scope of the new standard. We are continuing our review of in-scope contracts and reviewing all potential impacts of the standard, including the tax related impact.

11

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


Based on analysis performed to date, we expect that adoption of the new standard will result in changes to the classification and timing of our revenue recognition. The most significantly impacted areas are the following:
License and Recurring Revenue. Under the new guidance, the requirement to establish VSOE to recognize license revenue separately from the other elements is eliminated. This change is expected to impact the allocation of the transaction price and timing of our revenue recognition between deliverables, or performance obligations, within an arrangement. In addition, we will recognize time-based license revenues upon the transfer of the license and the associated maintenance revenue over the contract period under the new standard instead of recognizing both the license and maintenance revenue ratably over the contract period. We expect the overall adoption impact to total revenue to be immaterial, though we do expect some changes to the timing and classification between license and recurring revenues. Additionally, some deferred revenue, primarily from arrangements involving time-based licenses, will never be recognized as revenue and instead will be a cumulative effect adjustment within accumulated deficit. We expect an immaterial reduction to the deferred revenue balance as a cumulative effect adjustment upon adoption.
Contract Acquisition Costs. We expense all sales commissions as incurred under current guidance. The new guidance requires the deferral and amortization of certain incremental costs incurred to obtain a contract. This guidance will require us to capitalize and amortize certain sales commission costs over the remaining contractual term or over an expected period of benefit, which we have determined to be approximately three to six years. As part of the transition to the new guidance, we will recognize a contract asset as a cumulative effect adjustment upon adoption.
We do not expect the changes described above to have a material impact on our quarterly or annual consolidated financial statements, however the exact impact of the new standard will be dependent on facts and circumstances that could vary from quarter to quarter.
In February 2016, FASB issued an accounting standard to provide updated guidance requiring the recognition of all lease assets and liabilities on the balance sheet. The accounting standard required the use of a modified retrospective transition method. In July 2018, FASB issued additional guidance that provides entities with an optional transition method in which an entity can apply the new standard at the adoption date and recognize a cumulative-effect adjustment to the opening balance retained earnings in the period of adoption. The updated accounting guidance is effective for non-public companies for fiscal years beginning after December 15, 2019 and interim periods beginning the following year. Early adoption is permitted and the standard provides for certain practical expedients. We expect to adopt the updated guidance in fiscal year 2020. Our evaluation of the new standard will extend into future periods and we will update our disclosures, including the expected impacts of the new standard, as we progress towards the required adoption date.
In January 2017, FASB issued an accounting standard to simplify the accounting for goodwill impairment. The new guidance removes step two of the two-step quantitative goodwill impairment test, which requires a hypothetical purchase price allocation. The updated guidance is effective for non-public companies for fiscal years beginning after December 15, 2021 and may be adopted early for any interim or annual goodwill impairment tests performed after January 1, 2017. We expect to adopt the updated guidance in fiscal year 2022. We do not believe that this standard will have a material impact on our consolidated financial statements.position, results of operations, or cash flows.
Fair Value Measurements
We apply the authoritative guidance on fair value measurements for financial assets and liabilities that are measured at fair value on a recurring basis and non-financial assets and liabilities, such as goodwill, intangible assets and property, plant and equipment that are measured at fair value on a non-recurring basis.
The guidance establishes a three-tiered fair value hierarchy that prioritizes inputs to valuation techniques used in fair value calculations. The three levels of inputs are defined as follows:
Level 1: Unadjusted quoted prices for identical assets or liabilities in active markets accessible by us.
Level 2: Inputs that are observable in the marketplace other than those inputs classified as Level 1.
Level 3: Inputs that are unobservable in the marketplace and significant to the valuation.
See Note 5.4. Fair Value Measurementsfor a summary of our financial instruments accounted for at fair value on a recurring basis. The carrying amounts reported in our consolidated balance sheets for cash, accounts receivable, accounts payable and other accrued expenses approximate fair value due to relatively short periods to maturity.

12

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


Deferred Offering Costs
Deferred offering costs, primarily consisting of legal, accounting, printer, and other direct fees and costs, related to our proposed initial public offering are capitalized. The deferred offering costs were offset against proceeds from our initial public offering upon the closing of the offering in October 2018. As of September 30, 2018, we have capitalized $2.2 million of offering costs in the consolidated balance sheet. As of December 31, 2017, we had not yet capitalized any offering costs in the consolidated balance sheet.
Accumulated Other Comprehensive Income (Loss)
Changes in accumulated other comprehensive income (loss) by component are summarized below:
Foreign Currency Translation AdjustmentsAccumulated Other Comprehensive Income (Loss)
(in thousands)
Balance at December 31, 2020$127,212 $127,212 
Other comprehensive gain (loss) before reclassification(65,750)(65,750)
Amount reclassified from accumulated other comprehensive income (loss)
Net current period other comprehensive income (loss)(65,750)(65,750)
Balance at March 31, 2021$61,462 $61,462 

Deferred Revenue
Details of our total deferred revenue balance was as follows:
Total Deferred Revenue
(in thousands)
Balance at December 31, 2020$382,754 
Deferred revenue recognized(131,972)
Additional amounts deferred127,483 
Balance at March 31, 2021$378,265 
We expect to recognize revenue related to these remaining performance obligations as of March 31, 2021 as follows:
Revenue Recognition Expected by Period
TotalLess than 1
year
1-3 yearsMore than
3 years
(in thousands)
Expected recognition of deferred revenue$378,265 $343,412 $34,495 $358 

11

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)

 Foreign Currency Translation Adjustments Accumulated Other Comprehensive Income (Loss)
    
 (in thousands)
Balance at December 31, 2017$75,294
 $75,294
Other comprehensive gain (loss) before reclassification(36,089) (36,089)
Amount reclassified from accumulated other comprehensive income (loss)
 
Net current period other comprehensive income (loss)(36,089) (36,089)
Balance at September 30, 2018$39,205
 $39,205
Deferred Commissions
Details of our deferred commissions balance was as follows:
(in thousands)
Balance at December 31, 2020$14,801 
Commissions capitalized2,000 
Amortization recognized(1,129)
Balance at March 31, 2021$15,672 
March 31,December 31,
20212020
(in thousands)
Classified as:
Current$4,143 $3,824 
Non-current11,529 10,977 
Total deferred commissions$15,672 $14,801 

Disaggregation of Revenue
The following table summarizes our revenue by product group:
Three Months Ended March 31,
20212020
(in thousands)
Core IT Management product revenue$173,856 $173,737 
N-able product revenue83,046 73,213 
Total revenue$256,902 $246,950 
Cost of Revenue
Amortization of acquired technologies. Acquired Technologies. Amortization of acquired technologies included in cost of revenue relate to our licensed products and subscription products as follows:
Three Months Ended March 31,
20212020
(in thousands)
Amortization of acquired license technologies$37,336 $35,572 
Amortization of acquired subscription technologies5,785 8,920 
Total amortization of acquired technologies$43,121 $44,492 
 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
        
 (in thousands)
Amortization of acquired license technologies$36,061
 $36,232
 $108,974
 $106,487
Amortization of acquired subscription technologies7,774
 7,281
 23,147
 21,294
Total amortization of acquired technologies$43,835
 $43,513
 $132,121
 $127,781
3. AcquisitionsGoodwill
InThe following table reflects the ninechanges in goodwill for the three months ended September 30, 2018, we completed acquisitions for a combined purchase price of approximately $62.9 million in cash, including $2.4 million of cash acquired. The acquisitions were funded with available cash on hand. We incurred $0.9 million in acquisition related costs, which are included in general and administrative expense for the nine months ended September 30, 2018. Goodwill for these acquisitions is not deductible for tax purposes.March 31, 2021:
The initial determination of the fair value of the assets acquired and liabilities assumed is based on a preliminary valuation and the estimates and assumptions for these items are subject to change as we obtain additional information during the measurement period. Subsequent changes to the purchase price or other fair value adjustments determined during the measurement period will be recorded as an adjustment to goodwill.
The amounts of revenue and net loss related to these acquisitions included in our condensed consolidated financial statements from the effective date of the respective acquisitions are insignificant for the nine months ended September 30, 2018. Pro forma information for these acquisitions have not been provided because the impact of the historical financials on our revenue, net loss and loss per share is not material.



(in thousands)
Balance at December 31, 2020$4,249,402 
Foreign currency translation and other adjustments(57,074)
Balance at March 31, 2021$4,192,328 
13
12

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)



The following table summarizes the consideration paid and the amounts recognized for the assets acquired and liabilities assumed for our acquisitions completed in the nine months ended September 30, 2018:
 
Total
Fair Value
 (in thousands)
Current assets, including cash acquired$4,577
Deferred tax asset1,462
Fixed assets1,272
Identifiable intangible assets18,412
Goodwill41,789
Current liabilities(1,628)
Deferred revenue(2,944)
Total consideration$62,940
The following table summarizes the fair value of the acquired identifiable intangible assets and weighted-average useful life:
 Fair Value Weighted-average useful life
 (in thousands) (in years)
Developed product technologies$13,317
 5
Customer relationships4,805
 4
Tradenames290
 3
Total identifiable intangible assets$18,412
  
4. Goodwill and Intangible Assets
Goodwill
The following table reflects the changes in goodwill for the nine months ended September 30, 2018:
 (in thousands)
Balance at December 31, 2017$3,695,640
Acquisitions41,789
Foreign currency translation and other adjustments(38,118)
Balance at September 30, 2018$3,699,311
The goodwill from acquisitions resulted primarily from our expectations that we will now be able to offer our customers additional products in new markets. Additionally, we expect the acquisitions will attract new customers for our entire line of products.

14

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


Intangible Assets
Intangible assets consisted of the following at September 30, 2018 and December 31, 2017:
 September 30, 2018 December 31, 2017
 
Gross
Carrying
Amount
 Accumulated
Amortization
 Net 
Gross
Carrying
Amount
 
Accumulated
Amortization
 Net
            
 (in thousands)
Developed product technologies$1,010,952
 $(452,420) $558,532
 $1,006,454
 $(324,196) $682,258
Customer relationships544,823
 (166,597) 378,226
 546,207
 (118,930) 427,277
Intellectual property764
 (109) 655
 547
 (59) 488
Trademarks84,800
 (1,218) 83,582
 85,257
 (1,075) 84,182
Customer backlog
 
 
 6,200
 (5,906) 294
Total intangible assets$1,641,339
 $(620,344) $1,020,995
 $1,644,665
 $(450,166) $1,194,499
Intangible asset amortization expense was as follows:
 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
        
 (in thousands)
Intangible asset amortization expense$60,360
 $60,559
 $182,459
 $177,721
5. Fair Value Measurements
The following table summarizes the fair value of our financial assets that were measured on a recurring basis as of September 30, 2018March 31, 2021 and December 31, 2017.2020. There have been no transfers between fair value measurement levels during the ninethree months ended September 30, 2018.March 31, 2021.
Fair Value Measurements at
March 31, 2021 Using
Quoted Prices in
Active Markets
for Identical Assets
(Level 1)
Significant
Other
Observable
Inputs
(Level 2)
Significant
Unobservable
Inputs
(Level 3)
Total
(in thousands)
Money market funds$130,000 $$$130,000 
Trading security5,287 5,287 
Total assets$130,000 $$5,287 $135,287 
 
Fair Value Measurements at
September 30, 2018 Using
  
 
Quoted Prices in
Active Markets for Identical Assets
(Level 1)
 
Significant
Other
Observable
Inputs
(Level 2)
 
Significant
Unobservable
Inputs
(Level 3)
 Total
        
 (in thousands)  
Money market funds$67,100
 $
 $
 $67,100
Fair Value Measurements at
December 31, 2020 Using
Quoted Prices in
Active Markets
for Identical Assets
(Level 1)
Significant
Other
Observable
Inputs
(Level 2)
Significant
Unobservable
Inputs
(Level 3)
Total
(in thousands)
Money market funds$160,000 $$$160,000 
Trading security5,238 5,238 
Total assets$160,000 $$5,238 $165,238 
 
Fair Value Measurements at
December 31, 2017 Using
  
 
Quoted Prices in
Active Markets
for Identical Assets
(Level 1)
 
Significant
Other
Observable
Inputs
(Level 2)
 
Significant
Unobservable
Inputs
(Level 3)
 Total
        
 (in thousands)  
Money market funds$67,100
 $
 $
 $67,100
As of September 30, 2018March 31, 2021 and December 31, 2017,2020, the carrying value of our long-term debt approximates its estimated fair value as the interest rate on the debt agreements is adjusted for changes in the market rates. See Note 6.5. Debt for additional information regarding our debt.

15

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


6.5. Debt
Debt Agreements
The following table summarizes information relating to our debt:
 September 30, December 31,
 2018 2017
 Amount Effective Rate Amount Effective Rate
        
 (in thousands, except interest rates)
Revolving credit facility$
 % $
 %
First Lien Term Loan (as amended) due Feb 20241,975,075
 5.24% 1,678,050
 5.07%
Second Lien Floating Rate Notes (as amended) due Feb 2024
 % 680,000
 10.14%
Second Lien Term Loan due Feb 2025315,000
 9.49% 
 %
Total principal amount2,290,075
   2,358,050
  
Unamortized discount and debt issuance costs(53,903)   (95,478)  
Total debt2,236,172
   2,262,572
  
Less: Current portion of long-term debt(19,900)   (16,950)  
Total long-term debt$2,216,272
   $2,245,622
  
Senior Secured Debt
March 31,December 31,
20212020
AmountEffective RateAmountEffective Rate
(in thousands, except interest rates)
Revolving credit facility$%$%
First Lien Term Loan (as amended) due Feb 20241,925,325 2.86 %1,930,300 2.90 %
Total principal amount1,925,325 1,930,300 
Unamortized discount and debt issuance costs(25,489)(27,728)
Total debt1,899,836 1,902,572 
Less: Current portion of long-term debt(19,900)(19,900)
Total long-term debt$1,879,936 $1,882,672 
Senior Secured First Lien Credit Facilities
On February 5, 2016, we were acquired by the Sponsors in a take private transaction, or the Take Private. In connection with the Take Private, we entered into aOur first lien credit agreement, with Credit Suisse AG, Cayman Islands Branch, or Credit Suisse, as administrative agent and collateral agent, and a syndicate of institutional lenders and financial institutions, or Initial First Lien Credit Agreement.
In March 2018, we entered into Amendment No. 4 to the Initial First Lien Credit Agreement, or Amendment No. 4, which replaced the outstanding borrowings with a new $1.99 billion U.S. dollar term loan, or First Lien Term Loan. The Initial First Lien Credit Agreement, as amended, is referred to here as the First Lien Credit Agreement. The proceeds of the First Lien Term Loan were used to repay all outstanding borrowings including accrued interest under the existing First Lien Term Loan and a portion of the Second Lien Notes, including accrued interest and related transaction costs. In connection with Amendment No. 4, a loss on debt extinguishment of $21.4 million was recorded to other income (expense) in the consolidated statement of operations for the nine months ended September 30, 2018.
Theor First Lien Credit Agreement, provides for senior secured first lien credit facilities, consisting of the following as of September 30, 2018 of:March 31, 2021:
a $1.99 billion U.S. dollar term loan, or First Lien Term Loan, with a final maturity date of February 5, 2024; and
13

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)

a $125.0$117.5 million revolving credit facility (with a letter of credit sub-facility in the amount of $35.0 million), or the Revolving Credit Facility, consisting of (i) a $100.0 million multicurrency tranche and (ii) a $25.0$17.5 million tranche available only in U.S. dollars, of which $7.5 million haswith a final maturity date of February 5, 2021 and $17.5 million has a final maturity date of February 5, 2022.
Borrowings under our Revolving Credit Facility bear interest at a floating rate which can be,is, at our option, either (1) a Eurodollar rate for a specified interest period plus an applicable margin of 3.00%2.50% or (2) a base rate plus an applicable margin of 2.00%. The applicable margins for Eurodollar rate and base rate borrowings are subject to reductions to 2.75% and 2.50%, and to 1.75% and 1.50%, respectively, based on our first lien net leverage ratio or based upon the completion of an initial public offering.respectively. The Eurodollar rate applicable to the Revolving Credit Facility is subject to a “floor” of 0.0%.
Borrowings under our First Lien Term Loan bear interest at a floating rate which can be,is, at our option, either (1) a Eurodollar rate for a specified interest period plus an applicable margin of 3.00%2.75% or (2) a base rate plus an applicable margin of 2.00%. The applicable margins for Eurodollar and base rate borrowings are each subject to a reduction to 2.75% and 1.75%, respectively, based

16

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


on our first lien net leverage ratio or based upon the completion of an initial public offering.respectively. The Eurodollar rate applicable to the First Lien Term Loan is subject to a “floor” of 0.0%.
The Eurodollar rate is equal to an adjusted London Interbank Offered Rate, or LIBOR, for a one-, two-, three- or six-month interest period with a LIBOR floor of 0%. The base rate for any day is a fluctuating rate per annum equal to the highest of (a) the rate of interest in effect for such day as publicly announced by Credit Suisse as its “prime rate” and (b) the federal funds effective rate in effect on such day plus 0.50% and (c) the one-month adjusted LIBOR plus 1.0% per annum.
The First Lien Term Loan requires equal quarterly repayments equal to 0.25% of the original principal amount.
In addition to paying interest on loans outstanding under the Revolving Credit Facility and the First Lien Term Loan, we are required to pay a commitment fee of 0.50% per annum of unused commitments under the Revolving Credit Facility. The commitment fee is subject to a reduction to 0.375% per annum based on our first lien net leverage ratio.
The First Lien Credit Agreement contains a number of covenants that, among other things, restrict, subject to certain exceptions, our ability to: incur additional indebtedness; incur liens; engage in mergers, consolidations, liquidations or dissolutions; pay dividends and distributions on, or redeem, repurchase or retire our capital stock; and make certain investments, acquisitions, loans, or advances. In addition, the terms of the First Lien Credit Agreement include a financial covenant which requires that, at the end of each fiscal quarter, if the aggregate amount of borrowings under the Revolving Credit Facility exceeds 35% of the aggregate commitments under the Revolving Credit Facility, our first lien net leverage ratio cannot exceed 7.40 to 1.00. The First Lien Credit Agreement also contains certain customary representations and warranties, affirmative covenants and events of default. As of September 30, 2018,March 31, 2021, we were in compliance with all covenants of the First Lien Credit Agreement.
The following table summarizes the future minimum principal payments under the First Lien Term Loan outstanding as of September 30, 2018:
 As of September 30, 2018
  
 (in thousands)
2018$4,975
201919,900
202019,900
202119,900
202219,900
Thereafter1,890,500
Total minimum principal payments$1,975,075
Senior Secured Second Lien Credit Facility
In March 2018, we terminated the agreements governing our senior secured second lien floating rate notes, or the Second Lien Notes, and repaid or exchanged the then-outstanding principal on our Second Lien Notes of $680.0 million and replaced the Second Lien Notes with a new second lien credit agreement, or the Second Lien Credit Agreement, with Wilmington Trust, National Association or Wilmington Trust, as administrative agent and collateral agent, and certain other financial institutions. The Second Lien Credit Agreement provides for a $315.0 million U.S. dollar term loan, or the Second Lien Term Loan, with a final maturity of February 5, 2025 and does not require periodic principal payments. In connection with the redemption and exchange of our Second Lien Notes, a loss on debt extinguishment of $39.2 million, which includes a $22.7 million redemption premium, was recorded to other income (expense) in the consolidated statement of operations for the nine months ended September 30, 2018.
The borrowings under the Second Lien Term Loan bear interest at a floating rate which can be, at our option, either (1) a Eurodollar rate for a specified interest period plus an applicable margin of 7.25% or (2) a base rate plus an applicable margin of 6.25%. The Eurodollar rate is equal to the adjusted LIBOR Rate for a one-, two-, three or six-month interest period. The base rate for any day is a fluctuating rate per annum equal to the rate last quoted by the Wall Street Journal as the “Prime Rate” in the United States, or if the Wall Street Journal ceases to quote such rate, the highest per annum interest rate published by the Federal Reserve Board as “bank prime loan” rate or, if such rate is no longer quoted therein (as determined by Wilmington Trust) or any similar release by the Federal Reserve Board (as determined by Wilmington Trust).

17

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


The Second Lien Credit Agreement contains a number of covenants that, among other things, restrict, subject to certain exceptions, our ability to: incur additional indebtedness; incur liens; engage in mergers, consolidations, liquidations or dissolutions; pay dividends and distributions on, or redeem, repurchase or retire our capital stock; or make investments, acquisitions, loans, or advances. The Second Lien Credit Agreement also contains certain customary representations and warranties, affirmative covenants and events of default. As of September 30, 2018, we were in compliance with all covenants of the Second Lien Credit Agreement.
In October 2018, we completed our IPO and used a portion of the net proceeds from the offering to repay the $315.0 million in borrowings outstanding under our Second Lien Term Loan. See Note 13. Subsequent Eventsfor additional information.
7. Redeemable Convertible Class A Common Stock
Class A Common Stock accrued dividends at a rate of 9% per annum and had a liquidation preference equal to $1,000 per share plus any accrued and unpaid dividends. Prior to the conversion of the Class A Common Stock into common stock, in a future liquidation event, such as a sale, the holders of the Class A Common Stock would have been entitled to payment up to the amount of the liquidation preference and holders of the Class B Common Stock would have been entitled to the residual value of the Company.
Cumulative undeclared and unpaid dividends on Class A Common Stock totaled $702.5 million and $485.9 million at September 30, 2018 and December 31, 2017, respectively. Redeemable convertible Class A Common Stock was recorded at liquidation value plus accrued, unpaid dividends in our consolidated balance sheets.
Immediately prior to the completion of our IPO in October 2018, we converted each outstanding share of our Class A Common Stock into a number of shares of common stock equal to the result of the liquidation value of such share of Class A Common Stock, divided by $19.00 per share. The liquidation value for each share of Class A Common Stock was equal to $1,000. At the time of the conversion of the Class A Common Stock, we converted $717.4 million of accrued and unpaid dividends on the Class A Common Stock into 37,758,109 shares of common stock equal to the result of the accrued and unpaid dividends on each share of Class A Common Stock, divided by $19.00 per share. See Note 13. Subsequent Eventsfor additional information regarding the conversion of our Class A Common Stock.
8. Stockholders’ Deficit and Stock-Based Compensation
Common Stock
As of September 30, 2018, the Company had authorized capital stock of 238,755,000 shares consisting of 5,755,000 shares of Class A Common Stock, par value $0.001 per share, or Class A Common Stock, and 233,000,000 shares of Class B Common Stock, par value of $0.001 per share, or Class B Common Stock. See Note 13. Subsequent Eventsfor additional information regarding the conversion of our Class A Common Stock and Class B Common Stock into common stock immediately prior to the completion of our IPO.
2016 Equity Plan
Equity awards to the Company’s employees, consultants, directors, managers and advisors are issued by the Company. The board of directors adopted, and the stockholders approved, the SolarWinds Corporation Equity Plan, or 2016 Plan, in June 2016. Under the 2016 Plan, the Company is able to sell or grant shares of Class A Common Stock and Class B Common Stock and common stock-based awards, including nonqualified stock options, to the Company’s employees, consultants, directors, managers and advisors.
The Company has issued common stock-based incentive awards, consisting of nonqualified stock options exercisable for shares of Class B Common Stock and restricted shares of Class B Common Stock, under the 2016 Plan to employees and certain members of the Company’s board of directors. As of September 30, 2018, common stock-based incentive awards of 8,241,934 were outstanding under the 2016 Plan consisting of 3,199,400 stock options and 5,042,534 shares of restricted Class B Common Stock and 502,833 shares of Class B Common Stock were reserved for future equity incentive awards under the 2016 Plan. For the nine months ended September 30, 2018, the Company repurchased 250,333 shares of vested and unvested restricted Class B Common Stock upon employee terminations.

18

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


Stock Option Awards
Option grant activity under the 2016 Plan was as follows:
 
Number of
Shares
Outstanding
 
Weighted-
Average
Exercise
Price
 
Aggregate
Intrinsic
Value
(in thousands)
 
Weighted-
Average
Remaining
Contractual
Term
(in years)
Outstanding balances at December 31, 20172,156,550
 $0.45
    
Options granted1,327,475
 3.40
    
Options exercised(38,600) 0.35
    
Options forfeited(231,075) 0.94
    
Options expired(30,050) 0.30
    
Outstanding balances at September 30, 20183,184,300
 $1.65
    
Options exercisable at September 30, 2018618,250
 $0.41
 $5,980
 8.17
Options vested and expected to vest at September 30, 20183,184,300
 $1.65
 $26,856
 8.84
Additional information regarding options follows (in thousands except for per share amounts):
 Nine Months Ended September 30,
 2018
Weighted-average grant date fair value per share of options granted during the period$1.98
Aggregate intrinsic value of options exercised during the period302
Aggregate fair value of options vested during the period102
Stock-based compensation expense related to stock option awards recorded for the three and nine months ended September 30, 2018 and 2017 was immaterial. The unrecognized stock-based compensation expense related to unvested stock options and subject to recognition in future periods was approximately $2.5 million and $0.3 million as of September 30, 2018 and December 31, 2017, respectively. We expect to recognize this expense over weighted average periods of approximately 3.5 years and 3.8 years at September 30, 2018 and December 31, 2017, respectively.
Restricted Stock
The following table summarizes information about employee restricted stock activity subject to vesting under the 2016 Plan:
Number of
Shares
Outstanding
Unvested balances at December 31, 20175,789,401
Restricted stock granted and issued820,500
Restricted stock vested(1,371,334)
Restricted stock repurchased - unvested shares(196,033)
Unvested balances at September 30, 20185,042,534
Restricted stock is purchased at fair market value by the employee and Class B Common Stock is issued at the date of grant. The weighted-average grant date fair market value of restricted Class B Common Stock purchased was $2.10 per share for the nine months ended September 30, 2018. Restricted stock is subject to certain restrictions, such as vesting and a repurchase right. The Class B Common Stock acquired by the employee is restricted stock because vesting is conditioned upon (i) continued employment through the applicable vesting date and (ii) for employees at the level of group vice president and above, the achievement of certain financial performance targets determined by the board of directors. The restricted stock is subject to repurchase in the event the stockholder ceases to be employed or engaged (as applicable) by the Company for any reason or in the event of a change of control or due to certain regulatory burdens. As the restricted stock is purchased at fair market value at the time of grant, there is no stock-based compensation expense recognized related to these awards. The related liability for unvested

19

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


shares is included in other long-term liabilities on the consolidated balance sheet and was $2.9 million and $1.7 million as of September 30, 2018 and December 31, 2017. See Note 13. Subsequent Eventsfor additional information regarding the adoption of our 2018 Equity Incentive Plan.
9. Net Loss6. Earnings (Loss) Per Share
A reconciliation of the number of shares in the calculation of basic and diluted lossearnings (loss) per share follows:
Three Months Ended March 31,
20212020
(in thousands)
Basic earnings (loss) per share
Numerator:
Net income (loss)$(7,160)$415 
Earnings allocated to unvested restricted stock(3)
Net income (loss) available to common stockholders$(7,160)$412 
Denominator:
Weighted-average common shares outstanding used in computing basic earnings (loss) per share314,246 308,937 
Diluted earnings (loss) per share
Numerator:
Net income (loss) available to common stockholders$(7,160)$412 
Denominator:
Weighted-average shares used in computing basic earnings (loss) per share314,246 308,937 
Add dilutive impact of employee equity plans3,928 
Weighted-average shares used in computing diluted earnings (loss) per share314,246 312,865 
14

 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
        
 (in thousands)
Basic net loss per share       
Numerator:       
Net income (loss)$(398) $1,637
 $(87,323) $(44,105)
Accretion of dividends on Class A common stock(74,608) (68,264) (216,621) (198,205)
Net loss available to common stockholders$(75,006) $(66,627) $(303,944) $(242,310)
Denominator:       
Weighted-average Class B common shares outstanding used in computing basic net loss per share102,078
 100,759
 101,915
 100,330
Diluted net loss per share       
Numerator:       
Net loss available to common stockholders$(75,006) $(66,627) $(303,944) $(242,310)
Denominator:       
Weighted-average shares used in computing basic net loss per share102,078
 100,759
 101,915
 100,330
Add options and restricted stock units to purchase common stock
 
 
 
Weighted-average shares used in computing diluted net loss per share102,078
 100,759
 101,915
 100,330
SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)

The following weighted averageweighted-average outstanding shares of common stock equivalents were excluded from the computation of the diluted net lossincome (loss) per share attributable to common stockholders for the periods presented because their effect would have been anti-dilutive or for which the performance condition had not been met at the end of the period:
Three Months Ended March 31,
20212020
(in thousands)
Stock options to purchase common stock1,107 247 
Performance-based stock options to purchase common stock130 84 
Non-vested restricted stock incentive awards662 1,669 
Performance-based non-vested restricted stock incentive awards845 
Restricted stock units10,927 5,650 
Performance stock units205 677 
Employee stock purchase plan213 177 
Total anti-dilutive shares13,252 9,349 
 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
        
 (in thousands)
Stock options to purchase common stock2,782
 1,816
 2,525
 1,509
Performance-based stock options to purchase common stock316
 116
 267
 96
Non-vested restricted stock incentive awards3,512
 3,410
 3,435
 3,605
Performance-based non-vested restricted stock incentive awards1,537
 2,260
 1,566
 2,601
Total anti-dilutive shares8,147
 7,602
 7,793
 7,811
Class A Common Stock was not included in the basic or diluted earnings (loss) per share calculations as it was contingently convertible upon a future event. The calculation of diluted earnings (loss) per share requires us to make certain assumptions related to the use of proceeds that would be received upon the assumed exercise of stock options.options, purchase of restricted stock or proceeds from the employee stock purchase plan.
10. Related Party Transactions
Management Fee Agreement with Silver Lake Management, Thoma Bravo and TB Partners
On February 5, 2016, we entered into a Management Fee Agreement with Silver Lake Management Company IV, L.L.C. (Silver Lake Management), Thoma Bravo, LLC (Thoma Bravo) and Thoma Bravo Partners XI, L.P. (TB Partners and, collectively with Silver Lake Management and Thoma Bravo, the Managers), pursuant to which the Managers provided business and organizational strategy and financial and advisory services. Under the Management Fee Agreement, we paid to the Managers quarterly payments of $2.5 million in the aggregate, plus fees for certain corporate transactions in the Managers’ discretion. Each

20

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)


payment of fees under the Management Fee Agreement was allocated among the Managers as follows: 50% to Silver Lake Management, 40.73% to Thoma Bravo and 9.27% to TB Partners. We also reimbursed each of the Managers for all out-of-pocket costs incurred in connection with activities under the Management Fee Agreement, and we indemnified the Managers and their respective related parties from and against all losses, claims, damages and liabilities related to the performance of the Managers obligations under the Management Fee Agreement. The Management Fee Agreement terminated upon the consummation of the IPO in October 2018 and no future payments are required.
The following table details the management fees for the respective periods:
 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
        
 (in thousands)
Silver Lake Management$1,250
 $1,250
 $3,750
 $3,750
Thoma Bravo1,018
 1,018
 3,054
 3,054
TB Partners232
 232
 696
 696
 $2,500
 $2,500
 $7,500
 $7,500
11.7. Income Taxes
For the three months ended September 30, 2018March 31, 2021 and 2017,2020, we recorded income tax benefit of $0.1$10.9 million and $3.1income tax expense of $2.4 million, respectively, resulting in an effective tax rate of 24.0%60.3% and 215.4%, respectively. For the nine months ended September 30, 2018 and 2017, we recorded income tax benefit of $20.0 million and $12.5 million, respectively, resulting in an effective tax rate of 18.7% and 22.0%85.3%, respectively. The decrease in the effective tax rate for the three and nine months ended September 30, 2018March 31, 2021 compared to the same periodsperiod in 2017 were generally2020 was primarily due to a resultdecrease in income before income taxes and the reversal of the lower U.S. corporateuncertain tax rate attributable to the Tax Cuts and Jobs Act, or the Tax Act, as well as discrete items related to expired statutes in various jurisdictions.
The Tax Act reduces the U.S. federal corporate tax rate from 35% to 21%, requires companies to pay a one-time transition tax on earnings of certain foreign subsidiaries that have not been taxed previouslypositions in the U.S.,amount of $6.1 million and creates new taxes on certain foreign sourced earnings. We are required to recognize the effect of the tax law changesrelated accrued interest in the periodamount of enactment, such as determining$2.7 million resulting from an IRS settlement agreement entered into during the transition tax, re-measuring our U.S. deferred tax assets and liabilities as well as reassessing the net realizability of our deferred tax assets and liabilities. In December 2017, the SEC staff issued Staff Accounting Bulletin No. 118, Income Tax Accounting Implications of the Tax Cuts and Jobs Act (SAB 118), which allows us to record provisional amounts during a measurement period not to extend beyond one year of the enactment date. Due to the timing of the enactment and the complexity involved in applying the provisions of the Tax Act, the Company made reasonable estimates of the effects and recorded provisional amounts in our consolidated financial statements for the year ended December 31, 2017.
As the Company collects and prepares the necessary data, interprets the Tax Act and reviews any additional guidance issued by the U.S. Treasury Department, state taxation authorities and other standard-setting bodies, the Company may make adjustments to the provisional amounts noted above which may materially impact its provision for income taxes from continuing operations in the period in which the adjustments are made. The accounting for the tax effects of the Tax Act will be completed in 2018.quarter.
Our policy is to include interest and penalties related to unrecognized tax benefits as a component of income tax expense. At September 30, 2018,March 31, 2021, we had accrued interest and penalties related to unrecognized tax benefits of approximately $3.8$2.6 million.
We file U.S., state and foreign income tax returns in jurisdictions with varying statutes of limitations. The 20112012 through 20172020 tax years generally remain open and subject to examination by federal, tax authorities. The 2010 through 2017 tax years generally remain open and subject to examination by the state tax authorities and foreign tax authorities. We are currently under examination by the IRS for the tax years 20112013 through the period ending February 2016. During the three months ended March 31, 2021, we finalized a settlement agreement with the IRS for the tax years 2011 to 2012. We are under audit by the Indian Tax Authority for the 2014 and 2017 tax years. We are currently under audit by the California Franchise Tax Board for the 2012 through 2014 tax years. We were notified in December 2017 thatyears, the Swiss Tax Authorities would auditMassachusetts Department of Revenue for the 20142015 through February 2016 tax years. This audit concluded in Aprilyears and the Texas Comptroller for the 2015 through 2018 with no adjustments.tax years. We are not currently under audit in any other taxing jurisdictions.
8. Commitments and Contingencies
Cyber Incident
On July 24, 2018, U.S. CourtDecember 14, 2020, we announced that we had been the victim of Appealsa cyberattack on our Orion Software Platform and internal systems, or the Cyber Incident. Together with outside security professionals and other third parties, we are conducting investigations into the Cyber Incident which we are close to completing.
Our investigations to date revealed that as part of this attack, malicious code, or Sunburst, was injected into builds of our Orion Software Platform that we released between March 2020 and June 2020. We released remediations for the Ninth Circuit reversedversions of our Orion Software Platform known to be affected by Sunburst and have taken and expect to continue to take extensive efforts to support and protect our customers.
Expenses Incurred
For the decisionthree months ended March 31, 2021, we recorded $20.4 million of the U.S. Tax Court in Altera Corp. v. Commissionerpretax gross expenses related to the treatmentCyber Incident, partially offset by $10.2 million of stock-based compensationexpected insurance proceeds for costs we believe are reimbursable and probable of recovery under our insurance coverage, for pretax net expenses of $10.2 million. We have included $0.8 million of these gross expenses in an intercompany cost sharing arrangement. On August 7, 2018,of recurring revenue, $0.8 million in sales and marketing expense and $18.8 million in general and administrative expense in the Ninth Circuit withdrewcondensed consolidated statements of operations for the opinion to allow time for a reconstituted panel to confer on this appeal. Until the reconstituted

three months ended March 31, 2021.
21
15

SolarWinds Corporation
Notes to Condensed Consolidated Financial Statements (Unaudited)



General and administrative expense is presented net of insurance proceeds in the condensed consolidated statements of operations. Expenses include costs to investigate and remediate the Cyber Incident, and legal and other professional services related thereto, and consulting services being provided to customers at no charge, all of which were expensed as incurred.
panel issues a decision, the Tax Court's decision in Altera controls. As of September 30, 2018, we have not recorded any tax benefit of excluding stock-based compensation from our cost sharing agreement.
12. CommitmentsLitigation, Claims and Contingencies
Take Private Deferred Stock PaymentsGovernment Investigations
As a result of the Take Private, RSUs grantedCyber Incident, we are subject to numerous lawsuits and investigations. Multiple class action lawsuits alleging, among other things, violations of the federal securities laws are pending against us and certain of our employees undercurrent and former officers. The complainants seek certification of a class of all persons who purchased or otherwise acquired our securities during set periods of time and unspecified monetary damages, costs and attorneys’ fees. In addition, a shareholder derivative action, purportedly on behalf of the existing stock plansCompany, is pending in the Western District of Texas asserting breach of duty and other claims against certain of our current and former officers and directors in connection with the cyberattack. We dispute the allegations in these complaints and intend to defend against the claims.
In addition, there are underway numerous investigations and inquiries by domestic and foreign law enforcement and other governmental authorities related to the Cyber Incident, including from the Department of Justice, the Securities and Exchange Commission, and various state Attorneys General. We are cooperating and providing information in connection with these investigations and inquiries and are incurring, and in future periods expect to incur, costs and other expenses in connection with these investigations and inquiries.
While we believe it is reasonably possible that we could incur losses associated with these proceedings and investigations, it is not subjectpossible to accelerated vesting were cancelledestimate the amount of any loss or range of possible loss that might result from adverse judgments, settlements, penalties or other resolutions of such proceedings and converted into the right to receive the per share price of $60.10 less applicable withholding taxes shortly after those RSUs would have vestedinvestigations based on the underlying original RSU vesting scheduleearly stage thereof, the fact that alleged damages have not been specified, the uncertainty as to the certification of a class or classes and subjectthe size of any certified class, as applicable, and the lack of resolution on significant factual and legal issues. The Company will continue to continued employmentevaluate information as it becomes known and will record an estimate for losses at the time or times when it is both probable that a loss has been incurred and the amount of the holdersloss is reasonably estimable. Losses associated with any adverse judgments, settlements, penalties or other resolutions of those RSUs. Assuch proceedings and investigations could be material to our business, results of September 30, 2018, we had a liability for Take Private deferred stock payments recorded of $1.8 million includedoperations, financial condition or cash flows in accrued liabilitiesfuture periods.
Additional lawsuits and other,claims related to the future payment for service provided. For the nine months ended September 30, 2018, we recognized $2.4Cyber Incident may be asserted by or on behalf of customers, stockholders or others seeking damages or other related relief and additional inquiries from governmental agencies may be received or investigations by governmental agencies commenced.
Insurance Coverage
We maintain $15 million of compensation expense and made cash payments of approximately $3.5 millioncybersecurity insurance coverage to employeeslimit our exposure to losses such as those related to the deferred compensation. We expectCyber Incident. As of March 31, 2021, we recorded a loss recovery asset of $9.2 million for insurance proceeds deemed probable of recovery which is included in prepaid and other current assets in our condensed consolidated balance sheet and received payments of $1.0 million for costs incurred.
Other Matters
In addition to pay approximately $4.2 million through the year 2020. The expected future payment may differCyber Incident described above, from actual payment amounts due to future employee terminations.
Legal Proceedings
From time to time we have been and may beare involved in various legal proceedingslitigation arising in our ordinaryfrom the normal course of business. In themanagement's opinion, of management, resolution of any pending claims (either individually or in the aggregate)this litigation is not expected to have a material adverse impacteffect on our consolidated financial statements, cash flows or financial position and it is not possible to provide an estimated amount of any such loss. However, the outcome of disputes is inherently uncertain. Therefore, although management considers the likelihood of such an outcome to be remote, an unfavorable resolution of one or more matters could materially affect our futurecondition, results of operations or cash flows, or both, in a particular period.flows.
16
13. Subsequent Events

Initial Public Offering

In October 2018, we completed our IPO, in which we sold and issued 25,000,000 shares of our common stock at an issue price of $15.00 per share. We raised a total of $375.0 million in gross proceeds from the offering, or approximately $353.0 million in net proceeds after deducting underwriting discounts and commissions of $17.8 million and estimated offering-related expenses of approximately $4.2 million. A portion of the net proceeds from the offering were used to repay the $315.0 million in borrowings outstanding under our Second Lien Term Loan. In connection with the voluntary prepayment of the Second Lien Term Loan, we paid a $14.2 million prepayment fee.
Upon the closing of our IPO, all 2,661,015 shares of Class A Common Stock that were outstanding immediately prior to the closing of such offering converted into 140,053,370 shares of common stock in accordance with the terms of our certificate of incorporation. In addition, we converted $717.4 million of accrued and unpaid dividends on the Class A Common Stock into 37,758,109 shares of common stock equal to the result of the accrued and unpaid dividends on each share of Class A Common Stock, divided by $19.00 per share. All outstanding shares of Class B Common Stock converted into common stock on a one-for-one basis.
Following consummation of our IPO, we amended our certificate of incorporation to, among other things, set the authorized capital stock of the company at 1,000,000,000 shares of common stock, par value of $0.001 per share, and 50,000,000 shares of preferred stock, par value of $0.001 per share. Each share of common stock entitles the holder thereof to one vote on each matter submitted to a vote at any meeting of stockholders.
2018 Equity Incentive Plan
In October 2018, the board of directors adopted, and the stockholders approved, the SolarWinds Corporation 2018 Equity Incentive Plan, or 2018 Plan. We reserved 30,000,000 shares of our common stock for issuance under the 2018 Plan. On October 27, 2018, we granted 7,342,878 equity awards to our employees and directors consisting of 6,371,956 restricted stock units, or RSUs, and 970,922 performance stock units, or PSUs. RSUs generally vest over a four-year service period. PSUs generally vest over a three-year period based on the achievement of specified performance targets for the fiscal year ended December 31, 2019 and subject to continued service through the applicable vesting dates. Based on the extent to which the performance targets are achieved, vested shares may range from 0% to 150% of the target award amount. We will not grant any additional awards under our 2016 Plan; however, the 2016 Plan will continue to govern the terms and conditions of all outstanding equity awards granted under the 2016 Plan.


Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations
The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the condensed consolidated financial statements and related notes thereto included elsewhere in this quarterly reportQuarterly Report on Form 10-Q. In addition to historical condensed consolidated financial information, the following discussion contains forward-looking statements that reflect our plans, estimates and beliefs. Our actual results could differ materially and adversely from those anticipated in the forward-looking statements. Please see the section entitled “Safe Harbor Cautionary Statement” above and the risk factors discussed in our final prospectus dated October 18, 2018 and filed withAnnual Report on Form 10-K for the SEC on October 22, 2018 pursuant to Rule 424(b) of the Securities Act of 1933, as amendedyear ended December 31, 2020 for a discussion of the uncertainties, risks and assumptions associated with these statements. The following discussion and analysis also includes a discussion of certain non-GAAP financial measures. For a description and reconciliation of the non-GAAP measures discussed in this section, see “Non-GAAP Financial Measures.”
Overview
SolarWinds is a leading provider of information technology, or IT, infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premise, in the cloud, or in hybrid models. We combine powerful, scalable, affordable, easy to use products with a high-velocity, low-touch sales model to grow our business while also generating significant cash flow.
We offer over 50a broad portfolio of infrastructure location-agnostic products to monitor and manage network, systems, desktop, application, storage, database, and website infrastructures whether on-premise, in the public or private cloud or in a hybridand IT infrastructure.service desks. We intend to continue to innovate and invest in areas of product development that bring new products to market and enhance the functionality, ease of use and integration of our current products. We believe this will strengthen the overall value proposition of our products in any IT environment.
Financial Highlights
Key financial highlights forOn February 5, 2016, we were acquired by affiliates of Silver Lake Group, L.L.C and Thoma Bravo, LLC in a take private transaction, or the period includeTake Private. We applied purchase accounting on the following:
 Three Months Ended September 30, Nine Months Ended September 30,
 2018 2017 Change 2018 2017 Change
            
 (in thousands, except per share data and percentages)
GAAP Results           
Total revenue$213,277
 $189,112
 12.8 % $611,908
 $529,678
 15.5%
Net income (loss)(398) 1,637
 (124.3)% (87,323) (44,105) 98.0%
Net cash flow provided by operations58,957
 40,226
 46.6 % 166,082
 135,899
 22.2%
Non-GAAP Results(1)
           
Non-GAAP total revenue$214,005
 $191,035
 12.0 % $615,197
 $541,229
 13.7%
Non-GAAP total recurring revenue170,258
 150,542
 13.1 % 496,877
 428,411
 16.0%
Adjusted EBITDA106,482
 99,302
 7.2 % 295,656
 261,804
 12.9%
______________
(1)See "Non-GAAP Financial Measures" for a reconciliationdate of our GAAP to non-GAAP results.
Business Highlights
During the third quarter, SolarWinds made a number of updates and enhancements to its network and systems management, MSP and public cloud IT management product lines. We also released new products that add depth and breadth to our IT infrastructure management products while also introducing new security capabilities to quickly position us in the infrastructure security market:
We released Log Manager, making enterprise class machine data analysis accessible to companies of all sizes with an easy to use product at a disruptive price point. We also broadened our systems management capabilities with the release of SolarWinds Server Configuration Monitor (SCM) and added user access rights management with the release of Access Rights Manager (ARM).
We launched the latest version of SolarWinds N-Central with a wide range of features, including deeper PSA application integration, enhanced patch management, and NetPath. NetPath is a strong example of how SolarWinds is designing products and features that can be utilized across a wider set of product lines.
We added threat monitoring and management and entered the infrastructure security market. The new product, SolarWinds Threat Monitor, is an automated tool that is designed to reduce the complexity of threat detection for IT operations teams as well as for MSPs and MSSPs (Managed Security Service Providers).

Initial Public Offering
Take Private. In October 2018, we completed our initial public offering, or IPO, and once again become a publicly traded company. 
Cyber Incident
As previously disclosed, on December 14, 2020, we announced that we had been the victim of a cyberattack on our Orion Software Platform and internal systems, or the “Cyber Incident.” Together with outside security professionals and other third parties, we have been conducting investigations into the Cyber Incident, and are providing an update on our investigations to date.
Investigative Update
Impacted Customers. At the earliest stages of our investigation, we reported up to 18,000 customers could potentially have been vulnerable to SUNBURST, based on our records of the total number of customer downloads of the specific, impacted versions of our Orion Platform products. We now estimate that the actual number of customers who were hacked through SUNBURST to be fewer than 100. It’s important to note that this group of up to 18,000 downloads includes two significant groups that could not have been affected by SUNBURST due to the inability of the malicious code to contact the threat actor command-and-control server: (1) those customers who did not install the downloaded version and (2) those customers who did install the affected version, but only did so on a server without access to the internet. Among a third group of customers, those whose affected servers accessed the internet, we believe, based on sample DNS data, only a very small proportion saw any activity with the command-and-control server deployed by the threat actor. This statistical analysis of the same DNS data leads to our belief that fewer than 100 customers had servers that communicated with the threat actor.
Orion Supply Chain Attack. Our investigations to date have revealed that the threat actor employed novel and sophisticated techniques indicative of a nation state actor and consistent with the goal of cyber espionage via a supply-chain attack. Through the use of the novel SUNSPOT code injector that we discovered in our investigation, the threat actor surreptitiously injected the SUNBURST malicious code solely into builds of the Orion Software Platform. The threat actor undertook a test run of its ability to inject code into builds of the Orion Software Platform in October 2019, months prior to initiating the actual SUNBURST injection into builds of our Orion Software Platform that we released between March and June 2020. We have not identified Sunburst in any of our more than 70 non-Orion products and tools, including those of our N-able business.
Shared IT Environment Activities. While we do not know precisely when or how the threat actor first gained access to our environment, our investigations have uncovered evidence that the threat actor compromised credentials and conducted research and surveillance in furtherance of its objectives through persistent access to our software development environment and internal systems, including our Office 365 environment, for at least nine months prior to initiating the test run in October 2019. We also have found evidence that causes us to believe that the threat actor exfiltrated certain information as part of its research and surveillance. The threat actor created and moved files that we believe contained source code for both Orion and non-Orion
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products, although we are unable to determine the actual contents of those files. In addition, the threat actor created and moved additional files, including a file that may have contained data supporting our customer portal application. Although we are unable to determine the actual contents of the files, the information included in our customer portal databases does not contain highly sensitive personal information, such as credit card, social security, passport or bank account numbers, but contains other information such as corporate customer name, business email addresses, business billing addresses, encrypted portal login credentials, IP addresses downloading any software and MAC addresses of the registered Orion servers. Our investigations have also revealed that the threat actor accessed the email accounts of certain of our personnel, some of which contained information related to current or former employees and customers. We are currently in the process of identifying all personal information contained in the emails of these accounts and expect to provide notices to any impacted individuals and other parties as appropriate. The threat actor also moved files to a jump server, which we sold and issued 25,000,000 sharesbelieve was intended to facilitate exfiltration of the files out of our common stock atenvironment.
Remediation and Secure by Design. We, together with our partners, have undertaken extensive measures to investigate, contain, eradicate, and remediate the Cyber Incident. At this time, we have substantially completed this process and believe the threat actor is no longer active in our environments. As part of our “Secure by Design” initiative, we are working with industry experts to implement enhanced security practices designed to further strengthen and protect our products and environment against these and other types of attacks in the future. To that end, we are further securing our environment and systems, adopting zero trust and least privilege access mechanisms and addressing the possible risks associated with third-party applications access. Additionally, we have made significant progress in redesigning our automated build process to help ensure the security and integrity of the code for our products and that no insertions or alterations have occurred during the build process as happened with SUNSPOT and SUNBURST. We see an issue priceopportunity to help lead an industry-wide effort we believe will position SolarWinds as a model for secure software environments, development processes, and products.
Expenses
For the three months ended March 31, 2021, we recorded $20.4 million of $15.00 per share.pretax gross expenses related to the Cyber Incident, partially offset by $10.2 million of expected insurance proceeds for costs we believe are reimbursable and probable of recovery under our insurance coverage, for pretax net expenses of $10.2 million. We raised a totalhave included $0.8 million of $375.0these gross expenses in cost of recurring revenue, $0.8 million in gross proceeds from the offering, or approximately $353.0sales and marketing expense and $18.8 million in general and administrative expense in the condensed consolidated statements of operations for the three months ended March 31, 2021. General and administrative expense is presented net of insurance proceeds after deducting underwriting discountsin the condensed consolidated statements of operations. Expenses include costs to investigate and commissionsremediate the Cyber Incident, and legal and other professional services related thereto, and consulting services being provided to customers at no charge, all of $17.8which were expensed as incurred. These expenses do not include the $20 to $25 million of expected costs in 2021 associated with our “Secure By Design” initiatives which include costs to enhance our security measures across our systems and estimated offering-related expenses of approximately $4.2 million. A portionour software development and build environments.
Litigation, Claims and Government Investigations
As a result of the net proceeds fromCyber Incident, we are subject to numerous lawsuits and investigations or inquiries as described in Part I, Item 1A. Risk Factors – Risks Related to Cybersecurity and the offering were used to repayCyber Incident in our Annual Report on Form 10-K for the $315.0 million in borrowings outstanding under our Second Lien Term Loan. In connection with the voluntary prepayment of the Second Lien Term Loan, we paid a $14.2 million prepayment fee.
See year ended December 31, 2020 andNote 13. Subsequent Events8. Commitments and Contingencies in the Notes to Condensed Consolidated Financial Statements included in Item 1 of Part I of this Quarterly Report on Form 10-Q. While we will incur costs and other expenses associated with these proceedings and investigations, it is not possible to estimate the amount of any loss or range of possible loss that might result from adverse judgments, settlements, penalties or other resolutions of such proceedings and investigations based on the early stage thereof, the fact that alleged damages have not been specified, the uncertainty as to the certification of a class or classes and the size of any certified class, as applicable, and the lack of resolution on significant factual and legal issues. We will continue to evaluate information as it becomes known and will record an estimate for losses at the time or times when it is both probable that a loss has been incurred and the amount of the loss is reasonably estimable.
Future Costs
We expect to incur additional legal and other professional services costs and expenses associated with the Cyber Incident in future periods. We expect to recognize these expenses as services are received. Costs related to the Cyber Incident that will be incurred in future periods will include increased expenses associated with ongoing claims, investigations and inquiries, and any new claims, investigations and inquiries, as well as increased customer support activities and other related matters. We expect to incur increased expenses for insurance, finance, compliance activities, and to meet increased legal and regulatory requirements. We are also providing, at our cost, free third-party support services to customers related to the Cyber Incident. Although the ultimate magnitude and timing of expenses or other impacts to our business or reputation related to the Cyber Incident are uncertain, they could be significant. We also expect to incur increased expenses and capital investments related to our Secure By Design initiatives.
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Insurance Coverage
We maintain $15 million of cybersecurity insurance coverage to limit our exposure to losses such as those related to the Cyber Incident. As of March 31, 2021, we recorded a loss recovery asset of $9.2 million for insurance proceeds deemed probable of recovery which is included in prepaid and other current assets in our condensed consolidated balance sheet and received payments of $1.0 million for costs incurred.
Impacts of COVID-19
The impact from the rapidly changing market and economic conditions due to the COVID-19 pandemic on our business is uncertain. We initially responded to the COVID-19 pandemic by executing our business continuity plan and transitioning nearly all of our workforce to a remote working environment to prioritize the safety of our personnel. Substantially all of our workforce is currently working remotely. Due to the nature of our business, at this time, we have seen an impact on our financial results, including a decline in license revenue, but do not expect to experience a significant impact on our financial results due to the COVID-19 pandemic. However, we are unable to predict with a level of precision the longer term impact it may have on our business, results of operations and financial condition due to numerous uncertainties, including the duration of the pandemic, actions that may be taken by governmental authorities in response to the pandemic, its impact to the business of our customers and their end-customers and other factors identified in Part I, Item 1A “Risk Factors” in our Annual Report on Form 10-K for the fiscal year ended December 31, 2020. We will continue to evaluate the nature and extent of the impact of the COVID-19 pandemic to our business, consolidated results of operations and financial condition.
Potential Spin-Off of N-able Business
On August 6, 2020, we announced that our board of directors has authorized management to explore a potential spin-off of our N‑able business into a newly created and separately traded public company, and on March 30, 2021, we announced the public filing with the SEC of a Form 10 registration statement with respect to the potential spin-off. If completed, the standalone entity would provide broad cloud-based software solutions for managed service providers, or MSPs, enabling them to support digital transformation and growth within small and medium-sized enterprises, or SMEs. SolarWinds would retain its Core IT Management business focused primarily on selling software and cloud-based services to corporate IT organizations. We believe that, if completed, the potential spin-off would allow each company to more effectively pursue its distinct operating priorities, strategies and capital allocation policies, while also allowing stockholders to separately evaluate and value the companies on their distinct markets, strategies and performance. If we proceed with the spin-off, it would be intended to be structured as a tax-free, pro-rata distribution to all SolarWinds stockholders as of a record date to be determined by the board of directors of SolarWinds. If completed, upon effectiveness of the transaction, SolarWinds stockholders would own shares of both companies. Completion of any spin-off would be subject to various conditions, including final approval of our board of directors, and there can be no assurance that the potential spin-off will be completed in the manner described above, or at all. If we proceed with the spin-off, we currently are targeting to complete the transaction late in the second quarter of 2021.
We have incurred significant costs in connection with exploring the potential spin-off transaction of our N‑able business into a newly created and separately traded public company. Spin-off exploration costs include legal, accounting and advisory fees, implementation and integration costs, duplicative costs for subscriptions and information technology systems, employee and contractor costs and other incremental separation costs related to the potential spin-off of the N‑able business. The potential spin-off transaction results in operating expenses that would not otherwise have been incurred by us in the normal course of our organic business operations. Spin-off exploration costs incurred were $9.9 million during the three months ended March 31, 2021. We expect to incur additional spin-off exploration costs in future periods, although we expect such costs to begin to subside in the second half of the year after completion of the spin-off.
First Quarter Financial Highlights
Our approach, which we call the “SolarWinds Model,” is based on our commitment to building a business that is focused on growth and profitability. Below are our key financial highlights for the three months ended March 31, 2021 as compared to the three months ended March 31, 2020.
Revenue
Our total revenue was $256.9 million and $247.0 million for the three months ended March 31, 2021 and 2020, respectively. Our non-GAAP total revenue, which excludes the impact of purchase accounting, was $257.0 million and $248.5 million for the three months ended March 31, 2021 and 2020, respectively. Recurring revenue, which consists of subscription and maintenance revenue, represented approximately 90% of our total revenue for the three months ended March 31, 2021 compared to 85% for the three months ended March 31, 2020. We have increased our recurring revenue as a result of the growth in our subscription sales and the continued growth of our maintenance revenue.
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Our Core IT Management products are targeted for ITOps, DevOps, and IT security professionals and provide hybrid IT performance management with a deep visibility into applications, databases, IT infrastructures, and the full IT stack, while remaining infrastructure-location agnostic. Core IT Management product revenue was $173.9 million and $173.7 million for the three months ended March 31, 2021 and 2020, respectively.
Our N‑able products enable MSPs to deploy, manage and secure technologies for their small and medium size business end-customers, as well as and more efficiently manage their own businesses. N‑able product revenue was $83.0 million and $73.2 million for the three months ended March 31, 2021 and 2020, respectively.
We use Subscription Annual Recurring Revenue, or Subscription ARR, and Total Annual Recurring Revenue, or Total ARR, to evaluate the results of our recurring revenue model. Subscription ARR represents the annualized recurring value of all active subscription contracts at the end of a reporting period. As of March 31, 2021, Subscription ARR was $438.4 million, up from $387.0 million as of March 31, 2020. Total ARR represents the sum of Subscription ARR and the annualized value of all maintenance contracts related to perpetual licenses active at the end of a reporting period. As of March 31, 2021, Total ARR was $961.3 million, up from $861.6 million as of March 31, 2020, reflecting an increase of 11.6%.
As of March 31, 2021, we had over 320,000 customers. We have a broad and diverse customer base that is not concentrated in any segment or vertical industry. We define customers as individuals or entities that have purchased one or more of our products under a unique customer identification number since our inception for our perpetual license products and individuals or entities that have an active subscription for at least one of our subscription products. Each unique customer identification number constitutes a separate customer regardless of the amount purchased. We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer.
The SolarWinds Model allows us to both sell to a broad group of potential customers and close large transactions with significant customers. While some customers may spend as little as $100 with us over a twelve-month period, we had 1,074 customers who spent more than $100,000 with us for the trailing twelve-month period ended March 31, 2021 as compared to 926 for the twelve-month period ended March 31, 2020.
We expect that the continued growth in the use of public and private clouds, increased outsourcing of IT management services to MSPs and cross-selling of subscription products into our existing customer base could result in an increase in our subscription revenue. We believe this increase, coupled with continued growth in maintenance revenue, could cause our recurring revenue to increase as a percentage of total revenue over time.
Our license revenue has declined as a percentage of total revenue primarily due to the higher growth of our recurring revenue, the impact of the Cyber Incident on our first quarter results as well as the continued impact of the Covid-19 pandemic, and represented approximately 9.7% of our total revenue in the three months ended March 31, 2021. We expect license revenue to remain flat as a percentage of revenue over time as we grow our recurring revenue while continuing to invest in international sales growth, new product development and enhancements and increased productivity and efficiency of our sales and marketing operations.
Profitability
Our net loss for the three months ended March 31, 2021 was $7.2 million compared to net income of $0.4 million for the three months ended March 31, 2020. Our Adjusted EBITDA was $106.5 million and $110.9 million for the three months ended March 31, 2021 and 2020, respectively.
Cash Flow
We have built our business to generate strong cash flow over the long term. For the three months ended March 31, 2021 and 2020, cash flows from operations were $26.9 million and $78.4 million, respectively. During those periods, our cash flows from operations were reduced by cash payments for interest on our long-term debt of $14.0 million and $22.0 million, respectively and cash payments for income taxes of $14.4 million and $6.0 million, respectively.
Cyber Incident
The Cyber Incident is expected to negatively impact revenue, profitability and cash flows in 2021 and beyond. Certain of our customers have, and others may, defer renewals or cancel subscriptions which would have a negative impact on our revenue. In addition, we expect to incur significant expenses associated with the Cyber Incident in future periods, primarily related to legal proceedings and regulatory investigations, increased customer support activities and other related matters, and increased costs and expenses for insurance, compliance activities, and to meet increased legal and regulatory requirements. We also expect to incur increased expenses and capital investments associated with our “Secure By Design” initiatives in 2021. See Note 8. Commitments and Contingencies in the Notes to Condensed Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report on Form 10-Q for additional information regarding our IPO.related to the legal proceedings and governmental investigations related to
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the Cyber Incident. While we will incur costs and other expenses associated with these proceedings and investigations, it is not possible to estimate the amount of any loss or range of possible loss that might result from adverse judgments, settlements, penalties or other resolutions of such proceedings and investigations based on the early stage thereof, the fact that alleged damages have not been specified, the uncertainty as to the certification of a class or classes and the size of any certified class, as applicable, and the lack of resolution on significant factual and legal issues.
Components of Our Results of Operations
Revenue
Our revenue consists of recurring revenue and perpetual license revenue.
Recurring Revenue.The significant majority of our revenue is recurring and consists of subscription and maintenance revenue.
Subscription Revenue. We primarily derive subscription revenue from fees received for subscriptions to our SaaS offerings, and to a lesser extent, our time-based license arrangements. Subscription revenue includes sales of our N‑able products as well as our cloud infrastructure, database, application performance management and IT service management, or ITSM products. We generally recognize revenue ratably over the subscription term once the service is made available to the customer or when we have the right to invoice for services performed. We generally invoice subscription agreements monthly based on usage or in advance over the subscription period on either a monthly or annual basis. Our subscription revenue grows as customers add new subscription products, upgrade the capacity level of their existing subscription products or increase the usage of their subscription products. Our revenue from N‑able products increases with the addition of end customers served by our MSP customers, the proliferation of devices managed by those MSPs and the expansion of products used by those MSPs to manage end customers’ IT infrastructures.
Subscription Revenue. We derive subscription revenue from fees received for subscriptions to our cloud management and MSP products. Subscription revenue is recognized ratably over the subscription term after all revenue recognition criteria have been met. We generally invoice subscription agreements monthly in arrears based on usage or monthly in advance over the subscription period. Our subscription revenue grows as customers add new subscription products, upgrade the capacity level of their existing subscription products or increase the usage of their subscription products. Our revenue from MSP products increases with the addition of end customers served by our MSP customers, the proliferation of devices managed by those MSPs and the expansion of products used by those MSPs to manage end customers’ IT infrastructures.
Maintenance Revenue. We derive maintenance revenue from the sale of maintenance services associated with our perpetual license products. Perpetual license customers pay for maintenance services based on the products they have purchased. We recognize maintenance revenue ratably on a daily basis over the contract period. Our maintenance revenue grows when we renew existing maintenance contracts and add new perpetual license customers, and as existing customers add new products. In addition, we typically implement annual price increases for our maintenance services. Customers typically renew their maintenance contracts at our standard list maintenance renewal pricing for their applicable products. We generally invoice maintenance contracts annually in advance.
License Revenue.We derive license revenue from sales of perpetual licenses of our on-premise network, systems, storage and database management products to new and existing customers. We include one year of maintenance services as part of our customers’ initial license purchase. License revenue is recognized at a point in time upon delivery of the electronic license key. We calculate the amount ofallocate revenue allocated to the license by subtracting the fair value,component based upon our estimated standalone selling prices, which is determinedderived by evaluating our standard maintenance renewal price list,historical pricing and discounting practices in observable bundled transactions.
In April 2020, we launched subscription pricing options for certain of our network, systems and database management products that have historically been sold as perpetual licenses. The new on-premise subscription option gives customers additional flexibility when purchasing our products. The on-premise subscription offerings are time-based revenue arrangements recognized at a point in time upon delivery of the applicable maintenance services fromsoftware and support is recognized ratably over the total invoice or contract amount. If we increase list prices for maintenance services without increasing prices by a similar percentage forperiod. On-premise subscription offerings are recorded in subscription revenue in our condensed consolidated statement of operations. We plan to continue to sell perpetual licenses for these products and not require customers to transition to a subscription pricing model. The subscription pricing option may impact the amountmix of license and recurring revenue, we recognizebut this impact is difficult to predict at this time due to uncertainty regarding the timelevel of customer adoption of the sale ofnew subscription pricing options. We expect a gradual shift in the perpetualmix between license could be adversely affected.
and recurring revenue in each quarter as new customers purchase these on-premise subscription offerings.
Cost of Revenue
Cost of Recurring Revenue.Cost of recurring revenue consists of technical support personnel costs, royalty fees, public cloud infrastructure and hosting fees and an allocation of overhead costs for our subscription revenue and maintenance services. Allocated costs consist of certain facilities, depreciation, benefits recruiting and IT costs allocated based on headcount.
Amortization of Acquired Technologies.We amortizeAmortization of acquired technologies primarily consists of amortization related to cost of revenue the capitalized costs of technologies acquired in connection with the Take Private, and to a lesser extent, acquired technologies from our other acquisitions.
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Operating Expenses
Operating expenses consists of sales and marketing, research and development and general and administrative expenses as well as amortization of acquired intangibles. Personnel costs are the most significant component of operating expenses and consist of salaries, benefits, bonuses, sales commissions, stock-based compensation and contractor fees.an allocation of overhead costs based on headcount. The total number of employees as of March 31, 2021 was 3,342, as compared to 3,298 as of March 31, 2020. Our stock-based compensation expense has increased due to equity awards granted to our employees and directors and we intend to continue to grant equity awards which will result in additional stock-based compensation expense in future periods.
Sales and Marketing. Sales and marketing expenses primarily consist of related personnel costs, including our sales, marketing and maintenance renewal and subscription retention teams. Sales and marketing expenses also includes the cost of digital marketing programs such as paid search, search engine optimization and management, website maintenance and design. We expect to continue to hire personnel globally to drive new sales and maintenance renewals.
Research and Development. Research and development expenses primarily consist of related personnel costs. We expect to continue to grow our research and development organization, particularly internationally.

General and Administrative. General and administrative expenses primarily consist of personnel costs for our executive, finance, legal, human resources and other administrative personnel, general restructuring chargescosts, acquisition costs, certain Cyber Incident and other acquisition-relatedspin-off exploration costs, professional fees and other general corporate expenses. SinceAs a result of the Take Private, theseCyber Incident, we expect an increase in general and administrative expenses have also included management fees payable to our Sponsors that were eliminated uponin the completion of our initial public offering.
near term.
Amortization of Acquired Intangibles. We amortize to operating expenses the capitalized costs of intangible assets acquired in connection with the Take Private and our other acquisitions.
Other Income (Expense)
Other income (expense) primarily consists of interest expense and gains (losses) resulting from changes in exchange rates on foreign currency denominated intercompany loans, and losses on extinguishment of debt.accounts. We expect interest expense to decrease following the completion of our initial public offering as we repay indebtedness.
We established a foreign currency denominated intercompany loan as part of the Take Private to provide a conduit to utilize foreign earnings effectively. Until any cash payments are made with respect to this loan, the gains (losses) associated with the changes in exchange rates on amounts borrowed are unrealized non-cash events. Substantially all of these unrealized amounts are related to this one foreign currency denominated loan. As of July 1, 2018, this foreign currency denominated intercompany loan was designated as long-term due to a change in our investment strategy and the new Tax Act. Therefore, beginning on July 1, 2018, the foreign currency transaction gains and losses resulting from remeasurement are recognized as a component of accumulated other comprehensive income (loss).
Foreign Currency
As a global company, we face exposure to adverse movements in foreign currency exchange rates. Fluctuations in foreign currencies impact the amount of total assets, liabilities, revenue, operating expenses and cash flows that we report for our foreign subsidiaries upon the translation of these amounts into U.S. dollars. See “Item 3: 3. Quantitative and Qualitative Disclosures About Market Riskfor additional information on how foreign currency impacts our financial results.
Income Tax Expense (Benefit)
Income tax expense (benefit) consists of domestic and foreign corporate income taxes related to the sale of products. The tax rate on income earned by our North American entities is higher than the tax rate on income earned by our international entities. We expect the income earned by our international entities to grow over time as a percentage of total income, which may result in a decline in our effective income tax rate. However, our effective tax rate will be affected by many other factors including changes in tax laws, regulations or rates, new interpretations of existing laws or regulations, shifts in the allocation of income earned throughout the world and changes in overall levels of income before tax.
The Tax Act was enacted on December 22, 2017. The Tax Act reduces the U.S. federal corporate tax rate from 35% to 21%, requires companies to pay a one-time transition tax on earnings of certain foreign subsidiaries that have not been taxed previously in the U.S. and creates new taxes on certain foreign sourced earnings. For additional discussion about our income taxes, see Note 11. Income Taxes in the Notes to Condensed Consolidated Financial Statements included in Item 1 of Part I of this Quarterly Report on Form 10-Q.
Comparison of the Three Months Ended September 30, 2018March 31, 2021 and 20172020
Revenue
 Three Months Ended September 30,  
 2018 2017  
 Amount 
Percentage of
 Revenue
 Amount 
Percentage of
 Revenue
 Change
          
   (in thousands, except percentages)  
Subscription$67,713
 31.7% $55,361
 29.3% $12,352
Maintenance101,817
 47.7
 93,258
 49.3
 8,559
Total recurring revenue169,530
 79.5
 148,619
 78.6
 20,911
License43,747
 20.5
 40,493
 21.4
 3,254
Total revenue$213,277
 100.0% $189,112
 100.0% $24,165

Our revenue recognized is impacted by our accounting for acquisitions, including the Take Private. We account for acquired businesses using the acquisition method of accounting, which requires the assets acquired and liabilities assumed, including deferred revenue, be recorded at the date of acquisition at their respective fair values which could differ from the historical book values. In most cases, adjusting the acquired deferred revenue balances to fair value on the date of acquisition had the effect of reducing the historical deferred revenue balance and therefore reducing the revenue recognized in subsequent periods. The impact to revenue as a result of purchase accounting adjustments during the relevant periods were as follows:
Three Months Ended March 31,
20212020
AmountPercentage of RevenueAmountPercentage of RevenueChange
(in thousands, except percentages)
Subscription$108,988 42.4 %$93,635 37.9 %$15,353 
Maintenance123,040 47.9 116,349 47.1 6,691 
Total recurring revenue232,028 90.3 209,984 85.0 22,044 
License24,874 9.7 36,966 15.0 (12,092)
Total revenue$256,902 100.0 %$246,950 100.0 %$9,952 
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 Three Months Ended September 30,  
 2018 2017  
 Amount Amount Change
      
   (in thousands)  
Subscription$154
 $353
 $(199)
Maintenance574
 1,570
 (996)
Total recurring revenue728
 1,923
 (1,195)
License
 
 
Total revenue$728
 $1,923
 $(1,195)

Total revenue increased $24.2$10.0 million, or 12.8%4.0%, for the three months ended September 30, 2018March 31, 2021 compared to the three months ended September 30, 2017.March 31, 2020. Revenue from North America was approximately 64%63% and 67%66% of total revenue for the three months ended September 30, 2018March 31, 2021 and 2017,2020, respectively. Other than the United States, no single country accounted for 10% or more of our total revenue during these periods. We expect our international total revenue to increase slightly as a percentage of total revenue as we expand our international sales and marketing efforts across our product lines. Core IT Management product revenue was $173.9 million for the three months ended March 31, 2021 compared to $173.7 million for the three months ended March 31, 2020, representing an increase of 0.1%. N‑able product revenue was $83.0 million for the three months ended March 31, 2021 compared to $73.2 million for the three months ended March 31, 2020, representing an increase of 13.4%.
Recurring Revenue
Subscription Revenue. Subscription revenue increased $12.4$15.4 million, or 22.3%16.4%, for the three months ended September 30, 2018March 31, 2021 compared to the three months ended September 30, 2017,March 31, 2020, primarily due to sales of additional cloud managementN‑able products and MSP products.the effect of the strengthening of most foreign currencies relative to the U.S. dollar. Our subscription revenue increased as a percentage of our total revenue for the three months ended September 30, 2018March 31, 2021 compared to the three months ended September 30, 2017.March 31, 2020.
Our net retention rate for our subscription products was approximately 104% and 105% for the trailing twelve-month periods ended March 31, 2021 and 2020, respectively, and was driven primarily by customer retention and expansion in our N‑able products. We define our net retention rate for subscription products as the implied monthly subscription revenue at the end of a period for the base set of customers from which we generated subscription revenue in the year prior to the calculation, divided by the implied monthly subscription revenue one year prior to the date of calculation for that same customer base.
Maintenance Revenue. Maintenance revenue increased $8.6$6.7 million, or 9.2%5.8%, for the three months ended September 30, 2018March 31, 2021 compared to the three months ended September 30, 2017. Of this change, $7.6 million was attributableMarch 31, 2020 primarily due to a growingstrong maintenance renewal customer base from sales ofrates.
Our maintenance renewal rate for our perpetual license products was approximately 91% and 92%, respectively, for the trailing twelve-month periods ended March 31, 2021 and 2020. The decrease in the maintenance renewal rate for the trailing twelve-month period ended March 31, 2021 was primarily due to a decline in renewals during the first quarter due to the Cyber Incident. We expect our maintenance renewal rates may decline or fluctuate in future periods as a result of the low- to mid-90 percent range. The remaining $1.0 million increase was attributable to a smaller purchase accounting adjustment to deferred revenue in the three months ended September 30, 2018 as compared to the three months ended September 30, 2017.
Cyber Incident. We define our maintenance renewal rate as the sales of maintenance services for all existing maintenance contracts expiring in a period, divided by the sum of previous sales of maintenance services corresponding to those services expiring in the current period. Sales of maintenance services includes sales of maintenance renewals for a previously purchased product and the amount allocated to maintenance revenue from a license purchase.
License Revenue
License revenue increased $3.3decreased $12.1 million, or 8.0%,32.7% primarily due to increaseddecreased sales of our licensed products as a result of the Cyber Incident, the continuing impact of the difficult economic environment caused by COVID-19 and, to a lesser extent, an increase in each of our North American and international locations. We believe our more tenured sales and marketing leadership teams, particularly in our international regions, during 2018 was primarily the reason for the increased growth insubscription sales of our licensednetwork, systems and database management products globally.

that have historically been sold only as perpetual licenses. We expect our license sales may decline or fluctuate in future periods as a result of the Cyber Incident.
Cost of Revenue
Three Months Ended September 30,  Three Months Ended March 31,
2018 2017  20212020
Amount Percentage of Revenue Amount Percentage of Revenue ChangeAmountPercentage of RevenueAmountPercentage of RevenueChange
         
  (in thousands, except percentages)  (in thousands, except percentages)
Cost of recurring revenue$18,022
 8.5% $15,190
 8.0% $2,832
Cost of recurring revenue$26,958 10.5 %$22,501 9.1 %$4,457 
Amortization of acquired technologies43,835
 20.6
 43,513
 23.0
 322
Amortization of acquired technologies43,121 16.8 44,492 18.0 (1,371)
Total cost of revenue$61,857
 29.0% $58,703
 31.0% $3,154
Total cost of revenue$70,079 27.3 %$66,993 27.1 %$3,086 
Total cost of revenue increased in the three months ended September 30, 2018March 31, 2021 compared to the three months ended September 30, 2017March 31, 2020 primarily due to increases in personnel costs of $1.1 million to support new customers and additional product offerings, royaltypublic cloud infrastructure and hosting fees related to our subscription products of $1.0$1.6 million, personnel costs to support new customers and additional product offerings of $1.1 million, which includes a $0.2 million increase in stock-based compensation expense, depreciation and other amortization of $0.9 million and costs related to the Cyber Incident of $0.8 million. In addition,These increases were partially offset by a decrease in amortization of acquired technologies increased $0.3 million. Amortization of acquired technologies includes $41.3 million and $41.4 million of amortization related to the Take Private for the three months ended September 30, 2018 and three months ended September 30, 2017, respectively, with the remaining balance related primarily to the LOGICnow acquisition in May 2016.subscription technologies.
23


Operating Expenses
Three Months Ended March 31,
20212020
AmountPercentage of RevenueAmountPercentage of RevenueChange
(in thousands, except percentages)
Sales and marketing$83,297 32.4 %$72,378 29.3 %$10,919 
Research and development37,761 14.7 31,845 12.9 5,916 
General and administrative47,710 18.6 29,755 12.0 17,955 
Amortization of acquired intangibles20,057 7.8 18,296 7.4 1,761 
Total operating expenses$188,825 73.5 %$152,274 61.7 %$36,551 
 Three Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Sales and marketing$56,926
 26.7% $50,942
 26.9% $5,984
Research and development23,274
 10.9
 20,521
 10.9
 2,753
General and administrative19,597
 9.2
 15,080
 8.0
 4,517
Amortization of acquired intangibles16,507
 7.7
 17,035
 9.0
 (528)
Total operating expenses$116,304
 54.5% $103,578
 54.8% $12,726
Sales and Marketing. Sales and marketing expenses increased $6.0$10.9 million, or 11.7%15.1%, primarily due to increases in personnel costs of $5.8$9.0 million, which includes an increase of $3.5 million in stock-based compensation expense, as a result of the SentryOne acquisition in October 2020 and an increase in worldwide sales and marketing bonus expense. In addition, marketing program costs and public relation costs resulting from the Cyber Incident increased $2.0 million. These increases were partially offset by reductions in travel costs of $0.5$1.0 million. We increased our sales and marketing employee headcount to support the sales of additional products and growth in the business.
Research and Development. Research and development expenses increased $2.8$5.9 million, or 13.4%18.6%, primarily due to an increase in personnel costs of $3.7$6.0 million, which includes an increase in stock-based compensation expense of $1.1 million, partially offset by a reduction in travel costs of $0.3 million. We increased our worldwide research and development employee headcount to expedite delivery of product enhancements and new product offerings to our customers. This increase was offset by reductions in acquisition and Take Private related costs of $0.6 million and contract services of $0.3 million.customers as well as through acquisitions.
General and Administrative. General and administrative expenses increased $4.5$18.0 million, or 30.0%60.3%, primarily due to $9.2 million of costs related to the exploration of a $3.1potential spin-off of our N‑able business, $8.6 million of costs related to the Cyber Incident, net of expected insurance proceeds, and a $3.6 million increase in personnel costs, to support the growth of the business,which includes a $1.1$1.8 million increase in professional feesstock-based compensation expense. These increases were partially offset by decreases in our provision for losses on accounts receivables of $2.3 million and other offeringacquisition costs related to our IPO.of $1.3 million. As a result of the Cyber Incident, we expect an increase in general and administrative expenses in the near term.
Amortization of Acquired Intangibles. Amortization of acquired intangibles decreased $0.5increased $1.8 million, or 3.1%9.6%, forprimarily due to amortization related to intangibles acquired in the fourth quarter of 2020.
Interest Expense, Net
Three Months Ended March 31,
20212020
AmountPercentage of RevenueAmountPercentage of RevenueChange
(in thousands, except percentages)
Interest expense, net$(16,174)(6.3)%$(24,095)(9.8)%$7,921 
Interest expense, net decreased by $7.9 million, or 32.9%, in the three months ended September 30, 2018March 31, 2021 compared to the three months ended September 30, 2017. Amortization of intangible assets includes $11.9 million and $12.7 million of amortization related to the Take Privatefor the three months ended September 30, 2018 and 2017, respectively, with the remaining balance related primarily to the LOGICnow acquisition in May 2016.

Interest Expense, Net
 Three Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Interest expense, net$(35,627) (16.7)% $(42,534) (22.5)% $6,907
Interest expense, net decreased by $6.9 million, or 16.2%, in the three months ended September 30, 2018 compared to the three months ended September 30, 2017.March 31, 2020. The decrease in interest expense is primarily due to decreases in interest rates on our debt and the reduction in theour outstanding debt balance related to quarterly principal repayments. The weighted-average effective interest rate spread underon our credit facilities resulting fromdebt for the refinancing transaction we completed inthree months ended March 2018.31, 2021 was 2.88% compared to 4.42% for the three months ended March 31, 2020. See Note6.5. Debtin the Notes to Condensed Consolidated Financial Statements included in Item 1 of Part I of this Quarterly Report on Form 10-Q for additional information regarding our debt.
Other Income (Expense), Net
Three Months Ended March 31,
20212020
AmountPercentage of RevenueAmountPercentage of RevenueChange
(in thousands, except percentages)
Other income (expense), net$127 — %$(758)(0.3)%$885 
24

 Three Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Unrealized net transaction gains (losses) related to remeasurement of intercompany loans$51
  % $14,774
 7.8 % $(14,723)
Other income (expense)(64) 
 (489) (0.3) 425
Total other income (expense), net$(13)  % $14,285
 7.6 % $(14,298)

Other income (expense), net decreasedincreased by $14.3$0.9 million in the three months ended September 30, 2018March 31, 2021 compared to the three months ended September 30, 2017March 31, 2020 primarily due to the impact of changes in foreign currency exchange rates related to various intercompany loans and accounts for the period. As of July 1, 2018, we changed our assertion regarding the planned settlement of a certain intercompany loan. We have evaluated our investment strategy in light of our global treasury plans and the new Tax Act and have determined there is no need to settle the principal related to the loan. Therefore, beginning on July 1, 2018, the foreign currency transaction gains and losses resulting from the remeasurement of this long-term intercompany loan denominated in a currency other than the subsidiary's functional currency are recognized as a component of accumulated other comprehensive income (loss) and not included in other income (expense), net.
Income Tax Expense (Benefit)
Three Months Ended March 31,
20212020
AmountPercentage of RevenueAmountPercentage of RevenueChange
(in thousands, except percentages)
Income (loss) before income taxes$(18,049)(7.0)%$2,830 1.1 %$(20,879)
Income tax expense (benefit)(10,889)(4.2)2,415 1.0 (13,304)
Effective tax rate60.3 %85.3 %(25.0)%
 Three Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Income tax expense (benefit)$(126) (0.1)% $(3,055) (1.6)% $2,929
Effective tax rate24.0%   215.4%   (191.4)%
Our income tax benefit for the three months ended September 30, 2018 decreased by $2.9March 31, 2021 was $10.9 million as compared to income tax expense of $2.4 million for the three months ended September 30, 2017 primarily as a result of a decrease in the loss before income taxes for the period and a lower U.S. corporate tax rate attributable to the Tax Act.March 31, 2020. The effective tax rate decreased to 60.3% for the period asprimarily due to a resultdecrease in income before income taxes and the reversal of the lower U.S. corporateuncertain tax rate attributable to the Tax Act as well as discrete items related to expired statutes in various jurisdictions recordedpositions in the three months ended September 30, 2017.amount of $6.1 million and related accrued interest in the amount of $2.7 million due to an IRS settlement agreement entered into during the quarter. For additional discussion about our income taxes, see Note 11.7. Income Taxesin the Notes to Condensed Consolidated Financial Statements included in Item 1 of Part I of this Form 10-Q.

Comparison of the Nine Months Ended September 30, 2018 and 2017
Revenue
 Nine Months Ended September 30,  
 2018 2017  
 Amount 
Percentage of
 Revenue
 Amount 
Percentage of
 Revenue
 Change
          
   (in thousands, except percentages)  
Subscription$196,004
 32.0% $155,402
 29.3% $40,602
Maintenance297,584
 48.6
 261,461
 49.4
 36,123
Total recurring revenue493,588
 80.7
 416,863
 78.7
 76,725
License118,320
 19.3
 112,815
 21.3
 5,505
Total revenue$611,908
 100.0% $529,678
 100.0% $82,230
Our revenue recognized is impacted by our accounting for acquisitions, including the Take Private. We account for acquired businesses using the acquisition method of accounting, which requires the assets acquired and liabilities assumed, including deferred revenue, be recorded at the date of acquisition at their respective fair values which could differ from the historical book values. In most cases, adjusting the acquired deferred revenue balances to fair value on the date of acquisition had the effect of reducing the historical deferred revenue balance and therefore reducing the revenue recognized in subsequent periods. The impact to revenue as a result of purchase accounting adjustments during the relevant periods were as follows:
 Nine Months Ended
September 30,
  
 2018 2017  
 Amount Amount Change
      
   (in thousands)  
Subscription$1,116
 $1,168
 $(52)
Maintenance2,173
 10,380
 (8,207)
Total recurring revenue3,289
 11,548
 (8,259)
License
 3
 (3)
Total revenue$3,289
 $11,551
 $(8,262)
Total revenue increased $82.2 million, or 15.5%, for the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017. Revenue from North America was approximately 65% and 67% of total revenue for the nine months ended September 30, 2018 and 2017, respectively. Other than the United States, no single country accounted for 10% or more of our total revenue during these periods. 
Recurring Revenue
Subscription Revenue. Subscription revenue increased $40.6 million, or 26.1%, for the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017, primarily due to sales of additional cloud management and MSP products. Our subscription revenue increased as a percentage of our total revenue for the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017.
Maintenance Revenue. Maintenance revenue increased $36.1 million, or 13.8%, for the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017. Of this change, $27.9 million was attributable to a growing maintenance renewal customer base from sales of our perpetual license products and maintenance renewal rates in the low- to mid-90 percent range. The remaining $8.2 million increase was attributable to a smaller purchase accounting adjustment to deferred revenue in the nine months ended September 30, 2018 as compared to the nine months ended September 30, 2017.
License Revenue
License revenue increased $5.5 million, or 4.9%, due to increased sales of our licensed products, particularly in our international locations. We believe our more tenured sales and marketing leadership teams in international regions during 2018 was primarily the reason for the increased growth in these regions.

Cost of Revenue
 Nine Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Cost of recurring revenue$52,617
 8.6% $44,879
 8.5% $7,738
Amortization of acquired technologies132,121
 21.6
 127,781
 24.1
 4,340
Total cost of revenue$184,738
 30.2% $172,660
 32.6% $12,078
Total cost of revenue increased in the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 primarily due to increases in amortization of acquired technologies of $4.3 million, royalty and hosting fees related to our subscription products of $2.8 million, personnel costs to support new customers and additional product offerings of $2.6 million and depreciation and other amortization of $2.3 million. Amortization of acquired technologies includes $124.6 million and $122.0 million of amortization related to the Take Private for the nine months ended September 30, 2018 and September 30, 2017, respectively, with the remaining balance related primarily to the LOGICnow acquisition in May 2016.
Operating Expenses
 Nine Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Sales and marketing$166,022
 27.1% $152,070
 28.7% $13,952
Research and development71,800
 11.7
 63,414
 12.0
 8,386
General and administrative59,849
 9.8
 50,865
 9.6
 8,984
Amortization of acquired intangibles50,288
 8.2
 49,910
 9.4
 378
Total operating expenses$347,959
 56.9% $316,259
 59.7% $31,700
Sales and Marketing. Sales and marketing expenses increased $14.0 million, or 9.2%, primarily due to increases in personnel costs of $13.3 million and marketing program costs of $0.9 million. We increased our sales and marketing employee headcount to support the sales of additional products and growth in the business.
Research and Development. Research and development expenses increased $8.4 million, or 13.2%, primarily due to an increase in personnel costs of $10.7 million. We increased our worldwide research and development employee headcount to expedite delivery of product enhancements and new product offerings to our customers. This increase was offset by reductions in contract services of $1.2 million and acquisition and Take Private related costs of $1.1 million.
General and Administrative. General and administrative expenses increased $9.0 million, or 17.7%, primarily due to a $9.1 million increase in personnel costs to support the growth of the business, a $2.3 million increase in offering costs related to our IPO and other professional fees. These increases were partially offset by a lease abandonment charge of $1.7 million in the nine months ended September 30, 2017 that did not reoccur in the nine months ended September 30, 2018 and a decrease of acquisition and Take Private related costs of $1.5 million.
Amortization of Acquired Intangibles. Amortization of acquired intangibles increased $0.4 million, or 0.8%, for the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 due to the addition of intangible assets related to acquisitions. Amortization of intangible assets includes $36.3 million and $37.7 million of amortization related to the Take Privatefor the nine months ended September 30, 2018 and September 30, 2017, respectively, with the remaining balance related primarily to the LOGICnow acquisition in May 2016.

Interest Expense, Net
 Nine Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Interest expense, net$(112,103) (18.3)% $(127,018) (24.0)% $14,915
Interest expense, net decreased by $14.9 million, or 11.7%, in the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017. The decrease in interest expense is due to the reduction in the interest rate spread under our credit facilities resulting from the refinancing transaction we completed in March 2018. See Note6. Debt in the Notes to Consolidated Financial Statements included in Item 1 of Part I of this Form 10-Q for additional information regarding our debt.
Other Income (Expense), Net
 Nine Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Unrealized net transaction gains (losses) related to remeasurement of intercompany loans$(12,660) (2.1)% $49,955
 9.4 % $(62,615)
Loss on extinguishment of debt(60,590) (9.9) (18,559) (3.5) (42,031)
Other income (expense)(1,226) (0.2) (1,711) (0.3) 485
Total other income (expense), net$(74,476) (12.2)% $29,685
 5.6 % $(104,161)
Other income (expense), net decreased by $104.2 million in the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 primarily due to the impact of changes in foreign currency exchange rates related to various intercompany loans for the period and a loss of $60.6 million on extinguishment of debt related to the refinancing of our credit facilities in March 2018. See Note6. Debtin the Notes to Consolidated Financial Statements included in Item 1 of Part I of this Form 10-Q for additional information regarding our debt.
Income Tax Expense (Benefit)
 Nine Months Ended September 30,  
 2018 2017  
 Amount Percentage of Revenue Amount Percentage of Revenue Change
          
   (in thousands, except percentages)  
Income tax expense (benefit)$(20,045) (3.3)% $(12,469) (2.4)% $(7,576)
Effective tax rate18.7%   22.0%   (3.3)%
Our income tax benefit for the nine months ended September 30, 2018 increased by $7.6 million as compared to the nine months ended September 30, 2017 primarily as a result of an increase in the loss before income taxes for the period offset by a lower U.S. corporate tax rate attributable to the Tax Act. For additional discussion about our income taxes, see Note 11. Income Taxes in the Notes to Consolidated Financial Statements included in Item 1 of Part I of this Form 10-Q.

Non-GAAP Financial Measures
In addition to financial measures prepared in accordance with GAAP, we use certain non-GAAP financial measures to clarify and enhance our understanding, and aid in the period-to-period comparison, of our performance. We believe that these non-GAAP financial measures provide supplemental information that is meaningful when assessing our operating performance because they exclude the impact of certain amounts that our management and board of directors do not consider part of core operating results when assessing our operational performance, allocating resources, preparing annual budgets and determining compensation. Accordingly, these non-GAAP financial measures may provide insight to investors into the motivation and decision-making of management in operating the business. Set forth in the first table below are the corresponding GAAP financial measures for each non-GAAP financial measure. Investors are encouraged to review the reconciliation of each of these non-GAAP financial measures to its most comparable GAAP financial measure included below.
While we believe that these non-GAAP financial measures provide useful supplemental information, non-GAAP financial measures have limitations and should not be considered in isolation from, or as a substitute for, their most comparable GAAP measures. These non-GAAP financial measures are not prepared in accordance with GAAP, do not reflect a comprehensive system of accounting and may not be comparable to similarly titled measures of other companies due to potential differences in their financing and accounting methods, the book value of their assets, their capital structures, the method by which their assets were acquired and the manner in which they define non-GAAP measures. Items such as the amortization of intangible assets, stock-based compensation expense and related employer-paid payroll taxes, acquisition related adjustments, costs related to the exploration of a potential spin-off of our N‑able business, the Cyber Incident and restructuring charges,costs, as well as the related tax impacts of these items can have a material impact on our GAAP financial results.
Non-GAAP Revenue
We define non-GAAP subscription revenue, non-GAAP maintenance revenue, non-GAAP license revenue and non-GAAP total revenue, as subscription revenue, maintenance revenue, license revenue and total revenue, respectively, excluding the impact of purchase accounting.accounting from our acquisitions. We monitor these measures to assess our performance because we believe our revenue growth rates would be overstated without these adjustments. We believe presenting non-GAAP subscription revenue, non-GAAP maintenance revenue, non-GAAP license revenue and non-GAAP total revenue aids in the comparability between periods and in assessing our overall operating performance.
25


Three Months Ended March 31,
Three Months Ended September 30, Nine Months Ended
September 30,
20212020
2018 2017 2018 2017
       
(in thousands)(in thousands)
Revenue:       Revenue:
GAAP subscription revenue$67,713
 $55,361
 $196,004
 $155,402
GAAP subscription revenue$108,988 $93,635 
Impact of purchase accounting154
 353
 1,116
 1,168
Impact of purchase accounting79 1,513 
Non-GAAP subscription revenue67,867
 55,714
 197,120
 156,570
Non-GAAP subscription revenue109,067 95,148 
GAAP maintenance revenue101,817
 93,258
 297,584
 261,461
GAAP maintenance revenue123,040 116,349 
Impact of purchase accounting574
 1,570
 2,173
 10,380
Impact of purchase accounting— — 
Non-GAAP maintenance revenue102,391
 94,828
 299,757
 271,841
Non-GAAP maintenance revenue123,040 116,349 
GAAP total recurring revenue169,530
 148,619
 493,588
 416,863
GAAP total recurring revenue232,028 209,984 
Impact of purchase accounting728
 1,923
 3,289
 11,548
Impact of purchase accounting79 1,513 
Non-GAAP total recurring revenue170,258
 150,542
 496,877
 428,411
Non-GAAP total recurring revenue232,107 211,497 
GAAP license revenue43,747
 40,493
 118,320
 112,815
GAAP license revenue24,874 36,966 
Impact of purchase accounting
 
 
 3
Impact of purchase accounting— — 
Non-GAAP license revenue43,747
 40,493
 118,320
 112,818
Non-GAAP license revenue24,874 36,966 
Total GAAP revenue$213,277
 $189,112
 $611,908
 $529,678
Total GAAP revenue$256,902 $246,950 
Impact of purchase accounting$728
 $1,923
 $3,289
 $11,551
Impact of purchase accounting$79 $1,513 
Total non-GAAP revenue$214,005
 $191,035
 $615,197
 $541,229
Total non-GAAP revenue$256,981 $248,463 



Non-GAAP Operating Income and Non-GAAP Operating Margin
We provide non-GAAP operating income and related non-GAAP margin using non-GAAP revenue as discussed above and excluding such items as the write-down of deferred revenue related to purchase accounting, amortization of acquired intangible assets, stock-based compensation expense and related employer-paid payroll taxes, acquisition and Sponsor relatedother costs, spin-off exploration costs, restructuring costs and restructuring charges and other.Cyber Incident costs. Management believes these measures are useful for the following reasons:
Amortization of Acquired Intangible Assets. We provide non-GAAP information that excludes expenses related to purchased intangible assets associated with our acquisitions. We believe that eliminating this expense from our non-GAAP measures is useful to investors, because the amortization of acquired intangible assets can be inconsistent in amount and frequency and is significantly impacted by the timing and magnitude of our acquisition transactions, which also vary in frequency from period to period. Accordingly, we analyze the performance of our operations in each period without regard to such expenses.
Stock-Based Compensation Expense. Expense and Related Employer-Paid Payroll Taxes. We provide non-GAAP information that excludes expenses related to stock-based compensation.compensation and related employer-paid payroll taxes. We believe that the exclusion of stock-based compensation expense provides for a better comparison of our operating results to prior periods and to our peer companies as the calculations of stock-based compensation vary from period to period and company to company due to different valuation methodologies, subjective assumptions and the variety of award types. Employer-paid payroll taxes on stock-based compensation is dependent on our stock price and the timing of the taxable events related to the equity awards, over which our management has little control, and does not correlate to the core operation of our business. Because of these unique characteristics of stock-based compensation and related employer-paid payroll taxes, management excludes these expenses when analyzing the organization’s business performance.
Acquisition and Sponsor RelatedOther Costs. We exclude certain expense items resulting from the Take Private and other acquisitions, such as legal, accounting and advisory fees, changes in fair value of contingent consideration, costs related to integrating the acquired businesses, deferred compensation, severance and retention expense. In addition, we exclude certain other costs including expense related to our offerings. We consider these adjustments, to some extent, to be unpredictable and dependent on a significant number of factors that are outside of our control. Furthermore, acquisitions result in operating expenses that would not otherwise have been incurred by us in the normal course of our organic business operations. We believe that providing these non-GAAP measures that exclude acquisition and Sponsor relatedother costs, allows users of our financial statements to better review and understand the historical and current results of our continuing operations, and also facilitates comparisons to our historical results and results of less acquisitive peer companies, both with and without such adjustments.
26


Spin-off Exploration Costs. We exclude certain expense items resulting from the exploration of a potential spin-off transaction of our N‑able business into a newly created and separately traded public company. These costs include legal, accounting and advisory fees, implementation and integration costs, duplicative costs for subscriptions and information technology systems, employee and contractor costs and other incremental separation costs related to the potential spin-off of the N‑able business. The potential spin-off transaction results in operating expenses that would not otherwise have been incurred by us in the normal course of our organic business operations. We believe that providing non-GAAP measures that exclude these costs facilitates a more meaningful evaluation of our operating performance and comparisons to our past operating performance.
Restructuring Charges and Other. Costs. We provide non-GAAP information that excludes restructuring chargescosts such as severance and the estimated costs of exiting and terminating facility lease commitments, as they relate to our corporate restructuring and exit activities.activities and costs related to the separation of employment with executives of the Company. These restructuring chargescosts are inconsistent in amount and are significantly impacted by the timing and nature of these events. Therefore, although we may incur these types of expenses in the future, we believe that eliminating these chargescosts for purposes of calculating the non-GAAP financial measures facilitates a more meaningful evaluation of our operating performance and comparisons to our past operating performance.
Cyber Incident Costs. We exclude certain expenses resulting from the Cyber Incident. Expenses include costs to investigate and remediate the Cyber Incident, and legal and other professional services related thereto, and consulting services being provided to customers at no charge. Cyber Incident costs are provided net of expected and received insurance reimbursements, although the timing of recognizing insurance reimbursements may differ from the timing of recognizing the associated expenses. We expect to incur significant legal and other professional services expenses associated with the Cyber Incident in future periods. The Cyber Incident results in operating expenses that would not have otherwise been incurred by us in the normal course of our organic business operations. We believe that providing non-GAAP measures that exclude these costs facilitates a more meaningful evaluation of our operating performance and comparisons to our past operating performance. We continue to invest significantly in cybersecurity and expect to make additional investments. These estimated investments are in addition to the Cyber Incident costs and not included in the net Cyber Incident costs reported.
Three Months Ended March 31,
Three Months Ended September 30, 
Nine Months Ended
September 30,
20212020
2018 2017 2018 2017
       (in thousands,
except margin data)
(in thousands, except margin data)
GAAP operating income$35,116
 $26,831
 $79,211
 $40,759
GAAP operating income (loss)GAAP operating income (loss)$(2,002)$27,683 
Impact of purchase accounting728
 1,923
 3,289
 11,551
Impact of purchase accounting79 1,513 
Stock-based compensation expense160
 21
 332
 49
Stock-based compensation expense and related employer-paid payroll taxesStock-based compensation expense and related employer-paid payroll taxes18,112 11,483 
Amortization of acquired technologies43,835
 43,513
 132,121
 127,781
Amortization of acquired technologies43,121 44,492 
Amortization of acquired intangibles16,507
 17,035
 50,288
 49,910
Amortization of acquired intangibles20,057 18,296 
Acquisition and Sponsor related costs5,614
 6,097
 16,361
 18,163
Restructuring costs and other281
 556
 1,494
 2,644
Acquisition and other costsAcquisition and other costs926 1,943 
Spin-off exploration costsSpin-off exploration costs9,895 — 
Restructuring costsRestructuring costs409 222 
Cyber Incident costsCyber Incident costs10,163 — 
Non-GAAP operating income$102,241

$95,976

$283,096

$250,857
Non-GAAP operating income$100,760 $105,632 
GAAP operating margin16.5% 14.2% 12.9% 7.7%GAAP operating margin(0.8)%11.2 %
Non-GAAP operating margin47.8% 50.2% 46.0% 46.3%Non-GAAP operating margin39.2 %42.5 %


Adjusted EBITDAand Adjusted EBITDA Margin
We regularly monitor adjusted EBITDA and adjusted EBITDA margin, as it is a measure we use to assess our operating performance. We define adjusted EBITDA as net income or loss, excluding the impact of purchase accounting on total revenue, amortization of acquired intangible assets and developed technology, depreciation expense, stock-based compensation expense and related employer-paid payroll taxes, restructuring costs, acquisition and other charges,

acquisition and Sponsor relatedcosts, spin-off exploration costs, Cyber Incident costs, interest expense, net, debt related costs including fees related to our credit agreements, debt extinguishment and refinancing costs, unrealized foreign currency (gains) losses, and income tax expense (benefit). We define adjusted EBITDA margin as adjusted EBITDA divided by non-GAAP revenue. Adjusted EBITDA has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our results as reported under GAAP. Some of these limitations are: although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may
27


have to be replaced in the future, and adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements; adjusted EBITDA excludes the impact of the write-down of deferred revenue due to purchase accounting in connection with our acquisition,acquisitions, and therefore includes revenue that will never be recognized under GAAP; adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs; adjusted EBITDA does not reflect the significant interest expense, or the cash requirements necessary to service interest or principal payments, on our debt; adjusted EBITDA does not reflect tax payments that may represent a reduction in cash available to us; and other companies, including companies in our industry, may calculate adjusted EBITDA differently, which reduces its usefulness as a comparative measure.
Because of these limitations, you should consider adjusted EBITDA alongside other financial performance measures, including net income (loss) and our other GAAP results. In evaluating adjusted EBITDA, you should be aware that in the future we may incur expenses that are the same as or similar to some of the adjustments in this presentation. Our presentation of adjusted EBITDA should not be construed as an inference that our future results will be unaffected by the types of items excluded from the calculation of adjusted EBITDA. Adjusted EBITDA is not a presentation made in accordance with GAAP and the use of the term varies from others in our industry.
 Three Months Ended March 31,
 20212020
(in thousands,
except margin data)
Net income (loss)$(7,160)$415 
Amortization and depreciation69,685 67,768 
Income tax expense (benefit)(10,889)2,415 
Interest expense, net16,174 24,095 
Impact of purchase accounting on total revenue79 1,513 
Unrealized foreign currency (gains) losses(1,041)983 
Acquisition and other costs926 1,943 
Spin-off exploration costs9,895 — 
Debt related costs99 93 
Stock-based compensation expense and related employer-paid payroll taxes18,112 11,483 
Restructuring costs409 222 
Cyber Incident costs10,163 — 
Adjusted EBITDA$106,452 $110,930 
Adjusted EBITDA margin41.4 %44.6 %
 Three Months Ended September 30, Nine Months Ended
September 30,
 2018 2017 2018 2017
        
 (in thousands)
Net income (loss)$(398) $1,637
 $(87,323) $(44,105)
Amortization and depreciation64,289
 63,825
 193,903
 187,086
Income tax expense (benefit)(126) (3,055) (20,045) (12,469)
Interest expense, net35,627
 42,534
 112,103
 127,018
Impact of purchase accounting on total revenue728
 1,923
 3,289
 11,551
Unrealized foreign currency (gains) losses(1)
202
 (14,428) 13,704
 (47,551)
Acquisition and Sponsor related costs5,614
 6,097
 16,361
 18,163
Debt related costs(2)
105
 192
 61,838
 19,418
Stock-based compensation expense160
 21
 332
 49
Restructuring costs and other281
 556
 1,494
 2,644
Adjusted EBITDA$106,482
 $99,302
 $295,656
 $261,804
Adjusted EBITDA margin49.8% 52.0% 48.1% 48.4%
________________
(1)Unrealized foreign currency (gains) losses primarily relate to the remeasurement of our intercompany loans and to a lesser extent, unrealized foreign currency (gains) losses on selected assets and liabilities.
(2)
Debt related costs include fees related to our credit agreements, debt refinancing costs and the related write-off of debt issuance costs. The fees related to our credit agreements were $0.1 million and $0.2 million for the three months ended September 30, 2018 and 2017, respectively and $1.2 million and $0.9 million for the nine months ended September 30, 2018 and 2017, respectively. See Note 6. Debt in the Notes to Condensed Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report on Form 10-Q for additional information regarding our debt and the write-off of debt issuance costs.

Liquidity and Capital Resources
Cash and cash equivalents were $278.3$374.4 million as of September 30, 2018.March 31, 2021. Our international subsidiaries held approximately $129.9$193.0 million of cash and cash equivalents, of which 73.7%43.8% were held in Euros. The Tax Act imposes a mandatory transition tax on accumulated foreign earnings and eliminates U.S. federal income taxes on foreign subsidiary distribution. Effective January 1, 2018, we began recognizing the tax impact of including certain foreign earnings in U.S. taxable income as a period cost. We intend either to invest our foreign earnings permanently in foreign operations or to remit these earnings to our U.S. entities in a tax-free manner. For this reason, we have not recognized deferredmanner with the exception for immaterial state income taxes. The Tax Act imposed a mandatory transition tax on accumulated foreign earnings and eliminates U.S. federal income taxes for local country income and withholding taxes that could be incurred on distributions of certain foreign earnings or for outside basis differences in our subsidiaries.subsidiary distribution.
Our primary source of cash for funding operations and growth has been through cash provided by operating activities. We continue to evaluate the nature and extent of the impact of the Cyber Incident to our business and financial position. Currently it is not possible to estimate the amount of loss or range of possible loss that might result from adverse judgments, settlements, penalties, or other resolution of the proceedings and investigations resulting from the Cyber Incident. Such potential payments, if great enough, could have an adverse effect on our liquidity. In addition, there continues to be uncertainty in the rapidly changing market and economic conditions related to the COVID-19 pandemic. However, despite these uncertainties, we believe that our existing cash and cash equivalents, our cash flows from operating activities and our borrowing capacity under our credit facilities will be sufficient to fund our operations, fund required debt repayments and meet our commitments for capital expenditures for at least the next 12 months.

In October 2018, we completed our IPO, in which we sold and issued 25,000,000 shares of our common stock at an issue price of $15.00 per share. We raised a total of $375.0 million in gross proceeds from the offering, or approximately $353.0 million in net proceeds after deducting underwriting discounts and commissions of $17.8 million and estimated offering-related expenses of approximately $4.2 million. A portion of the net proceeds from the offering were used to repay the $315.0 million in borrowings outstanding under our Second Lien Term Loan. In connection with the voluntary prepayment of the Second Lien Term Loan, we paid a $14.2 million prepayment fee. See Note 13. Subsequent Events in the Notes to Condensed Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report on Form 10-Q for additional information regarding our IPO.
Although we are not currently a party to any material definitive agreement regarding potential investments in, or acquisitions of, complementary businesses, applications or technologies, we may enter into these types of arrangements, which could reduce our cash and cash equivalents, require us to seek additional equity or debt financing or repatriate cash generated by our international operations that could cause us to incur withholding taxes on any distributions. Additional funds from financing arrangements may not be available on terms favorable to us or at all.
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Indebtedness
As of September 30, 2018,March 31, 2021, our total indebtedness was $2.3$1.9 billion, with up to $125.0$117.5 million of available borrowings under our revolving credit facility. See Note 6.5. Debtin the Notes to Condensed Consolidated Financial Statements included in Item 1 of Part I of this Quarterly Report on Form 10-Q for additional information regarding our debt.
First Lien Credit Agreement
On March 15, 2018, or the Refinancing Date, we entered into Amendment No. 4 to First Lien Credit Agreement, originally dated as of February 5, 2016.
The First Lien Credit Agreement, as amended, provides for a senior secured revolving credit facility in an aggregate principal amount of $125.0$117.5 million, or the Revolving Credit Facility, consisting of a $25.0$17.5 million U.S. dollar revolving credit facility, or the U.S. Dollar Revolver, and a $100.0 million multicurrency revolving credit facility, or the Multicurrency Revolver. The Revolving Credit Facility includes a $35.0 million sublimit for the issuance of letters of credit. The First Lien Credit Agreement also contains a term loan facility (which we refer to as the First Lien Term Loan, and together with the Revolving Credit Facility, as the First Lien Credit Facilities) in an original aggregate principal amount of $1,990.0 million.
The First Lien Credit Agreement provides us the right to request additional commitments for new incremental term loans and revolving loans, in an aggregate principal amount not to exceed (a) the greater of (i) $400.0 million and (ii) 100% of our consolidated EBITDA, as defined in the First Lien Credit Agreement (calculated on a pro forma basis), for the most recent four fiscal quarter period, or the First Lien Fixed Basket, minusplus (b) the amount of any incremental loans incurred under the Second Lien Fixed Basket (as defined below), plus (c) the amount of certain voluntary prepayments of the First Lien Credit Facilities, plus (d) (c) an unlimited amount subject to pro forma compliance with a first lien net leverage ratio not to exceed 4.75 to 1.00.
Under the U.S. Dollar Revolver, $7.5 million of commitments will mature on February 5, 2021, and $17.5 million along with allAll commitments under the Multicurrency RevolverRevolving Credit Facility will mature on February 5, 2022. The First Lien Term Loan will mature on February 5, 2024.
The First Lien Term Loan requires equal quarterly repayments equal to 0.25% of the original principal amount.
Second Lien Credit Facility
On the Refinancing Date, we entered into the Second Lien Credit Agreement with Wilmington Trust, National Association, or Wilmington Trust, as administrative agent and collateral agent, and the other parties thereto. The Second Lien Credit Agreement provides for a term loan facility, or the Second Lien Credit Facility, in an original aggregate principal amount of $315.0 million.
In October 2018, we completed our IPO and used a portion of our net proceeds from the offering to repay the borrowings under our Second Lien Credit Facility.


Summary of Cash Flows
Summarized cash flow information is as follows:
Nine Months Ended
September 30,
Three Months Ended March 31,
2018 201720212020
   
(in thousands)(in thousands)
Net cash provided by operating activities$166,082
 $135,899
Net cash provided by operating activities$26,931 $78,371 
Net cash used in investing activities(64,739) (31,497)Net cash used in investing activities(7,529)(8,230)
Net cash used in financing activities(97,287) (30,768)Net cash used in financing activities(10,423)(4,138)
Effect of exchange rate changes on cash and cash equivalents(3,439) 8,042
Effect of exchange rate changes on cash and cash equivalents(5,125)(2,420)
Net increase in cash and cash equivalents617
 81,676
Net increase in cash and cash equivalents3,854 63,583 
Operating Activities
Our primary source of cash from operating activities is cash collections from our customers. We expect cash inflows from operating activities to be affected by the timing of our sales. Our primary uses of cash from operating activities are for personnel-related expenditures, and other general operating expenses, as well as payments related to taxes, interest and facilities.
For the ninethree months ended September 30, 2018, netMarch 31, 2021 as compared to the three months ended March 31, 2020, the decrease in cash provided by operating activities was $166.1 million which consisted of a net loss of $87.3 million, adjusted for $266.2 million of non-cash expenses and other adjustments and a $12.8 million net changeprimarily due to decreased cash inflows resulting from the changes in our operating assets and liabilities. Non-cash expenses include depreciation and amortization of $193.9 million primarily related toThe net cash outflow resulting from the intangible assets recordedchanges in connection with the Take Private and other acquisitions. The other adjustments include the loss on extinguishment of debt related to amendments to our credit facilities of $60.6 million. Significant changes in operating assets and liabilities include:
Deferred revenue increasedwas $47.8 million for the three months ended March 31, 2021 as compared to a net cash inflow $1.6 million for the balance at Decemberthree months ended March 31, 2017 resulting in2020 and was primarily due to the timing of sales and cash payments and receipts. During the three months ended March 31, 2021, cash flow from operations was impacted by lower license sales and maintenance renewal bookings, as well as an increase in operating liabilities and reflecting a cash inflow of $22.3 millionpayments for expenses, resulting from the nine months ended September 30, 2018.
Changes in our income tax receivable and payable balances are significant components of ourCyber Incident. In addition, cash flows from operating activities. Theoperations for the three months ended March 31, 2021 were reduced by increases in cash outflows related to our income tax payable balance includes $10.4 millionpayments for annual bonuses, expenses related to the impactspotential spin-off of the Tax Act enacted during 2017N‑able business and $8.0 millioncash paid for taxes.
Investing Activities
Investing cash flows consist primarily of income tax paymentscash used for the nine months ended September 30, 2018. See Note11. Income Taxes in the Notesacquisitions, capital expenditures and intangible assets. Our capital expenditures primarily relate to Condensed Consolidated Financial Statements included in Item 1purchases of Part Ileasehold improvements, computers, servers and equipment to support our domestic and international office locations. Purchases of this Form 10-Q for additional information.
For the nine months ended September 30, 2017, net cash provided by operating activities was $135.9 million, which consisted of a net loss of $44.1 million, adjusted for $156.1 million of non-cash expenses and other adjustments and a $23.9 million net change in operating assets and liabilities. Non-cash expenses include depreciation and amortization of $187.1 million primarily related to the intangible assets recorded in connection with the Take Privateconsist primarily of capitalized research and other acquisitions. The significant changes in operating assets and liabilities during the period include the following:development costs.
Deferred revenue increased as compared to the balance in prior period at September 30, 2017 resulting in an increase in operating liabilities and reflecting a cash inflow of $24.2 million for the nine months ended September 30, 2017. The deferred revenue balances were impacted by the purchase accounting adjustments made at the Take Private.
29

Investing Activities

Net cash used in investing activities fordecreased in the ninethree months ended September 30, 2018 wasMarch 31, 2021 as compared to the three months ended March 31, 2020 primarily relateddue to $60.6 million ofa decrease in cash used for acquisitions and $12.8 millionpurchases of cash used to purchase property and equipment, offset by $10.7 million of cash proceeds from the sale of a cost-method investment.
Net cash used in investing activities for the nine months ended September 30, 2017 was primarily related to $24.0 million of cash used for acquisitions and $6.3 million of cash used to purchase property and equipment.
Financing Activities
Financing cash flows consist primarily of issuance and repayments associated with our long-term debt, the proceeds from the issuance of shares of common stock through equity incentive plans and the repurchase of unvested incentive restricted stock and common stock to satisfy withholding tax requirements related to the settlement of restricted stock units.
Net cash used in financing activities forincreased in the ninethree months ended September 30, 2018 was primarilyMarch 31, 2021 as compared to the three months ended March 31, 2020 due to debt principal repaymentsan increase in repurchases of $694.9 million,common stock, partially offset by $627.0an increase in proceeds from issuance of common stock under our employee stock purchase plan. In the three months ended March 31, 2021 we withheld and retired shares of common stock to satisfy $8.4 million of additional proceeds fromstatutory withholding tax requirements that we pay in cash to the refinancingappropriate taxing authorities on behalf of our debt agreements.employees related to the settlement of restricted stock units during the period. These cash flows primarily relate to deemed gross repayments and borrowingsshares are treated as common stock repurchases in our condensed consolidated financial statements. For each period, we made in connection with the refinancing of debt agreements and $14.9 million of total quarterly principal payments of $5.0 million due under our First Lien Credit Agreement. In addition, we paid a redemption premium of $22.7 million in connection with the redemption and exchange of our Second Lien Notes.
Net cash used in financing activities for the nine months ended September 30, 2017 was primarily due to debt repayments of $32.7 million related to the repayment of outstanding borrowings under our revolving credit facility and quarterly principal payments

under our First Lien Credit Agreement. These repayments were offset by $3.5 million of additional proceeds from refinancing related to Amendment 3 of our First Lien Credit Agreement.
Contractual Obligations and Commitments
As of September 30, 2018, with the exception of long-term debt obligations and cash interest expense,March 31, 2021, there have been no material changes in our contractual obligations and commitments as of December 31, 20172020 that were disclosed in our final prospectus dated October 18, 2018 and filed with the SECAnnual Report on October 22, 2018 pursuant to Rule 424(b) of the Securities Act of 1933, as amended, and included below.Form 10-K.
The following table summarizes our outstanding contractual obligations as of December 31, 2017 that require us to make future cash payments:
 Payments Due by Period
 Total 
Less than 1
year
 1-3 years 3-5 years 
More than
5 years
          
 (in thousands)
Long-term debt obligations(1)
$2,358,050
 $16,950
 $33,900
 $33,900
 $2,273,300
Cash interest expense(1)
854,933
 155,832
 309,474
 305,567
 84,060
Operating leases144,049
 16,607
 32,549
 28,762
 66,131
Purchase obligations(2)
65,986
 47,810
 18,176
 
 
Related party consulting agreement(3)
50,986
 10,000
 20,000
 20,000
 986
Take Private deferred stock payments(4)
8,071
 4,553
 3,518
 
 
Acquisition related retention and deferred compensation5,549
 2,699
 2,850
 
 
Transition tax payable(5)
120,793
 6,545
 19,327
 19,327
 75,594
Total(6)
$3,608,417
 $260,996
 $439,794
 $407,556
 $2,500,071
________________
(1)Represents principal maturities of our Senior Secured First Lien Credit Facility and our Senior Secured Second Lien Floating Rate Note Agreement in effect at December 31, 2017. The estimated cash interest expense is based upon (i) an interest rate of 5.07% on our First Lien and (ii) an interest rate of 10.14% on the Second Lien Notes.
In March 2018, we entered into Amendment No. 4 to First Lien Credit Agreement. In addition, we terminated our Second Lien Notes Agreement and entered into a new Senior Secured Second Lien Credit Agreement. The amounts below reflect the obligations due under these new and amended agreements as of September 30, 2018. The estimated cash interest expense is based upon (i) an interest rate of 5.24% on our First Lien and (ii) an interest rate of 9.49% on our Second Lien.
In October 2018, we completed our IPO and used a portion of our net proceeds from the offering to repay the $315.0 million of borrowings under our Second Lien Credit Facility.
The following table summarizes principal maturities and estimated cash interest expense as of September 30, 2018:
 Payments Due by Period
 Total 
Less than 1
year
 1-3 years 3-5 years 
More than
5 years
          
 (in thousands)
Long-term debt obligations, as amended$2,290,075
 $4,975
 $39,800
 $39,800
 $2,205,500
Cash interest expense739,511
 34,101
 268,564
 263,966
 172,880
Total$3,029,586
 $39,076
 $308,364
 $303,766
 $2,378,380
(2)Purchase obligations primarily represent outstanding purchase orders for purchases of software license and support fees, marketing activities, hosting, corporate health insurance costs, accounting, legal and contractor fees and computer hardware and software costs.
(3)
Our consulting agreement with our Sponsors terminated in October 2018 upon the consummation of the IPO. For more information, see Note10. Related Party Transactionsin the Notes to Condensed Consolidated Financial Statements included in Item 1 of Part I of this Quarterly Report on Form 10-Q.
(4)
As a result of the Take Private, certain restricted stock units, or RSUs, not subject to accelerated vesting were cancelled and converted into the right to receive the per share price of $60.10 less applicable withholding taxes shortly after those RSUs would have vested based on the underlying original RSU vesting schedule and subject to the continued employment of the holders of those RSUs. See Note 12. Commitments and Contingenciesin the Notes to Condensed Consolidated Financial Statements included in Item 1 of Part I of this Quarterly Report on Form 10-Q for additional details.
(5)
Represents the provisional one–time transition tax as a result of the Tax Act which we have elected to pay over eight years. See Note 11. Income Taxes in the Notes to Condensed Consolidated Financial Statements included in Item 1 of Part I of this Quarterly Report on Form 10-Q for additional details of the impact of the Tax Act.
(6)Other long-term obligations on our balance sheet at December 31, 2017 included non-current income tax liabilities of $22.5 million, which related primarily to unrecognized tax benefits. We have not included this amount in the table above because we cannot reasonably estimate the period during which this obligation may be incurred, if at all.

Critical Accounting Policies and Estimates
Our condensed consolidated financial statements are prepared in conformity with GAAP and require our management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, costs and expenses and related disclosures. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances. Actual results may differ from these estimates, and such estimates may change if the underlying conditions or assumptions change. To the extent that there are differences between our estimates and actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected, perhaps materially.
In many cases, the accounting treatment of a particular transaction is specifically dictated by GAAP and does not require management’s judgment in its application, while in other cases, management’s judgment is required in selecting among available alternative accounting standards that allow different accounting treatment for similar transactions. We believe that these accounting policies requiring significant management judgment and estimates are critical to understanding our historical and future performance, as these policies relate to the more significant areas of our financial results. These critical accounting policies are:
the valuation of goodwill, intangibles, long-lived assets and contingent consideration;
revenue recognition;
stock-based compensation;
income taxes; and
loss contingencies.
A full description of our critical accounting policies that involve significant management judgment appears in our final prospectus dated October 18, 2018 andAnnual Report on Form 10-K for the year ended December 31, 2020 filed with the SEC on October 22, 2018 pursuant to Rule 424(b) of the Securities Act of 1933, as amended.March 1, 2021. There have been no material changes to our critical accounting policies and estimates since that time.
Recent Accounting Pronouncements
See Note 2. Summary of Significant Accounting Policies in the Notes to Condensed Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report on Form 10-Q, for a full description of recent accounting pronouncements, if any, which is incorporated herein by reference.
Off-Balance Sheet Arrangements
During the ninethree months ended September 30, 2018,March 31, 2021, we did not have any relationships with unconsolidated organizations or financial partnerships, such as structured finance or special purpose entities that would have been established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes.
30



Item 3. Quantitative and Qualitative Disclosures About Market Risk
Interest Rate Risk
We had cash and cash equivalents of $278.3$374.4 million and $277.7$370.5 million at September 30, 2018March 31, 2021 and December 31, 2017,2020, respectively. Our cash and cash equivalents consist primarily of bank demand deposits and money market funds. We hold cash and cash equivalents and short-term investments for working capital purposes. Our investments are made for capital preservation purposes, and we do not enter into investments for trading or speculative purposes.
We do not have material exposure to market risk with respect to our cash and cash equivalents, as these consist primarily of highly liquid investments purchased with original maturities of three months or less at September 30, 2018.March 31, 2021.
We had total indebtedness with an outstanding principal balance of $2.3 billion and $2.4$1.9 billion at September 30, 2018each of March 31, 2021 and December 31, 2017, respectively.2020. Borrowings outstanding under our various credit agreementsagreement bear interest at variable rates equal to applicable margins plus specified base rates or LIBOR-based rates with a 1%0% floor. As of September 30, 2018March 31, 2021 and December 31, 2017,2020, the annual weighted-average rate on borrowings was 5.8%2.86% and 6.5%2.90%, respectively. If there was a hypothetical 100 basis point increase in interest rates, the annual impact to interest expense would be approximately $22.9$19.3 million. This hypothetical change in interest expense has been calculated based on the borrowings outstanding at December 31, 20172020 and a 100 basis point per annum change in interest rate applied over a one-year period.
We do not have material exposure to fair value market risk with respect to our total long-term outstanding indebtedness which consists of $2.3$1.9 billion U.S. dollar term loans as of September 30, 2018,March 31, 2021, not subject to market pricing.
See Note6.5. Debtin the Notes to Condensed Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report on Form 10-Q for additional information regarding our debt.

Foreign Currency Exchange Risk
As a global company, we face exposure to adverse movements in foreign currency exchange rates. We primarily conduct business in the following locations: the United States, Europe, Canada, South America and Australia. This exposure is the result of selling in multiple currencies, growth in our international investments, additional headcount in foreign countries and operating in countries where the functional currency is the local currency. Specifically, our results of operations and cash flows are subject to fluctuations in the following currencies: the Euro, British Pound Sterling and Australian Dollar against the United States Dollar, or USD. These exposures may change over time as business practices evolve and economic conditions change.change, including as a result of the impact of the COVID-19 pandemic on the global economy or governmental actions taken in response to the COVID-19 pandemic. Changes in foreign currency exchange rates could have an adverse impact on our financial results and cash flows.
Our condensed consolidated statements of operations are translated into USD at the average exchange rates in each applicable period. Our international revenue, operating expenses and significant balance sheet accounts denominated in currencies other than the USD primarily flow through our United Kingdom and European subsidiaries, which have British Pound Sterling and Euro functional currencies, respectively. This results in a two-step currency exchange process wherein the currencies other than the British Pound Sterling and Euro are first converted into those functional currencies and then translated into USD for our consolidated financial statements. As an example, revenue for sales in Australia is translated from the Australian Dollar to the Euro and then into the USD.
Our statement of operations and balance sheet accounts are also impacted by the re-measurement of non-functional currency transactions such as intercompany loans, cash accounts held by our overseas subsidiaries, accounts receivable denominated in foreign currencies, deferred revenue and accounts payable denominated in foreign currencies. Our foreign currency denominated intercompany loan was established as part of the Take Private to provide a conduit to utilize foreign earnings effectively. The gains (losses) associated with the changes in exchange rates on amounts borrowed are unrealized non-cash events. As of July 1, 2018, the foreign currency denominated intercompany loan is designated as long-term due to a change in our investment strategy and the new Tax Act. Therefore, beginning on July 1, 2018, the foreign currency transaction gains and losses resulting from remeasurement are recognized as a component of accumulated other comprehensive income (loss).
Foreign Currency Transaction Risk
Our foreign currency exposures typically arise from selling annual and multi-year maintenance contracts and subscriptions in multiple currencies, accounts receivable, intercompany transfer pricing arrangements and other intercompany transactions. Our foreign currency management objective is to minimize the effect of fluctuations in foreign exchange rates on selected assets or liabilities without exposing us to additional risk associated with transactions that could be regarded as speculative.
We utilize purchased foreign currency forward contracts to minimize our foreign exchange exposure on certain foreign balance sheet positions denominated in currencies other than the Euro. We do not enter into any derivative financial instruments for trading or speculative purposes. Our objective in managing our exposure to foreign currency exchange rate fluctuations is to reduce the impact of adverse fluctuations in such exchange rates on our earnings and cash flow. The notional amounts and currencies underlying our foreign currency forward contracts will fluctuate period to period as they are principally dependent on the balances of the balance sheet positions that are denominated in currencies other than the Euro held by our global entities. There can be no assurance that our foreign currency hedging activities will substantially offset the impact of fluctuation in
31


currency exchange rates on our results of operations and functional positions. As of September 30, 2018March 31, 2021 and December 31, 2017,2020, we did not have any forward contracts outstanding and while we do not have a formal policy to settle all derivatives prior to the end of each quarter, our current practice is to do so. The effect of derivative instruments on our condensed consolidated statements of operations was insignificant for the ninethree months ended September 30, 2018March 31, 2021 and 2017.2020.
We are exposed to credit-related losses in the event of non-performance by counterparties to derivative financial instruments, but we do not expect any counterparties to fail to meet their obligations given their high credit ratings. In addition, we diversify this risk across several counterparties and actively monitor their ratings.
Foreign Currency Translation Risk
Fluctuations in foreign currencies impact the amount of total assets, liabilities, revenue, operating expenses and cash flows that we report for our foreign subsidiaries upon the translation of these amounts into U.S. dollars. If there is a change in foreign currency exchange rates, the amounts of assets, liabilities, revenue, operating expenses and cash flows that we report in U.S. dollars for foreign subsidiaries that transact in international currencies may be higher or lower to what we would have reported using a constant currency rate. To the extent the U.S. dollar strengthens against foreign currencies, the translation of these foreign currency denominated transactions results in reduced assets, liabilities, revenue, operating expenses and cash flows for our international operations. Similarly, our assets, liabilities, revenue, operating expenses and cash flows will increase for our international operations if the U.S. dollar weakens against foreign currencies. The conversion of the foreign subsidiaries’ financial statements into U.S. dollars will also lead to remeasurement gains and losses recorded in income, or translation gains or losses that are recorded as a component of accumulated other comprehensive income (loss).

Item 4: Controls and Procedures
Evaluation of Disclosure Controls and Procedures
Our management, with the participation of our Chief Executive Officer and our Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures as of September 30, 2018.March 31, 2021. The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), means controls and other procedures of a company that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms.
Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the company’s management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure. Management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives and management necessarily applies its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based on the evaluation of our disclosure controls and procedures as of September 30, 2018,March 31, 2021, our Chief Executive Officer and Chief Financial Officer concluded that, as of such date, our disclosure controls and procedures were effective at a reasonable assurance level.
Changes in Internal Control over Financial Reporting
There were no changes in our internal control over financial reporting that occurred during the quarter ended September 30, 2018March 31, 2021 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II: OTHER INFORMATION
Item 1. Legal Proceedings
FromFor a description of the lawsuits and government investigations or inquiries related to the Cyber Incident, see Item 2, "Management's Discussion and Analysis of Financial Condition and Results of Operations" and Note 8. Commitments and Contingencies in the Notes to Condensed Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report on Form 10-Q, which description is incorporated herein by reference.
In addition, from time to time, we have been and may be involved in various legal proceedings and claims arising in our ordinary course of business. At this time,Other than with respect to the Cyber Incident, neither we nor any of our subsidiaries is a party to, and none of our respective property is the subject of, any material legal proceeding. However, the outcome of legal proceedings and claims brought against us are subject to significant uncertainty. Therefore, if one or more of these legal matters were resolved against us in the same reporting period for amounts in excess of management’s expectations, our consolidated financial statements for a particular period could be materially adversely affected.
Item 1A. Risk Factors
For a discussionWith the exception of the following updated risk factors, there have been no other material changes in our potential risks and uncertainties, see the informationrisk factors from those disclosed in Part I, Item 1A, under the heading "Risk Factors"“Risk Factors” in our final prospectus datedAnnual Report on Form 10-K for the year ended December 31, 2020.
Risks Related to Cybersecurity and the Cyber Incident
Cyberattacks, including the Cyber Incident, and other security incidents have resulted, and in the future may result, in compromises or breaches of our and our customers’ systems, the insertion of malicious code, malware, ransomware or other vulnerabilities into our systems and products and in our customers’ systems, the exploitation of vulnerabilities in our and our customers’ environments, theft or misappropriation of our and our customers’ proprietary and confidential information, interference with our and our customers’ operations, exposure to legal and other liabilities, higher customer, employee and partner attrition, negative impacts to our sales, renewals and upgrade and reputational harm and other serious negative consequences, any or all of which could materially harm our business.
We are heavily dependent on our technology infrastructure to operate our business, and our customers rely on our products to help manage and secure their own IT infrastructure and environments, including their and their customers’ confidential information. Despite our implementation of security measures and controls, our systems and those of third parties upon whom we rely are vulnerable to attack from numerous threat actors, including sophisticated nation-state and nation-state-supported actors (including advanced persistent threat intrusions). Threat actors have been, and may in the future be, able to compromise our security measures or otherwise exploit vulnerabilities in our systems, including vulnerabilities that may have been introduced through the actions of our employees or contractors or defects in the design or manufacture of our products and systems or the products and systems that we procure from third parties. In doing so, they have been, and may in the future be, able to breach or compromise our IT systems, including those which we use to design, develop, deploy and support our products, and access and misappropriate our, our current or former employees’ and our customers’ proprietary and confidential information, including our software source code, introduce malware, ransomware or vulnerabilities into our products and systems and create system disruptions or shutdowns. By virtue of the role our products play in helping to manage and secure the environments and systems of our customers, attacks on our systems and products can result in similar impacts on our customers’ systems and data.
Moreover, the number and scale of cyberattacks have continued to increase and the methods and techniques used by threat actors, including sophisticated “supply-chain” attacks such as the Cyber Incident, continue to evolve at a rapid pace. As a result, we may be unable to identify current attacks, anticipate these attacks or implement adequate security measures. We may also experience security breaches that may remain undetected for an extended period and, therefore, have a greater impact on our systems, our products, the proprietary data contained therein, our customers and ultimately, our business. In addition, our ability to defend against and mitigate cyberattacks depends in part on prioritization decisions that we and third parties upon whom we rely make to address vulnerabilities and security defects. While we endeavor to address all identified vulnerabilities in our products, we must make determinations as to how we prioritize developing and deploying the respective fixes, and we may be unable to do so prior to an attack. Likewise, even once a vulnerability has been addressed, for certain of our products, the fix will only be effective once a customer has updated the impacted product with the latest release, and customers that do not install and run the latest supported versions of our products may remain vulnerable to attack.
Cyberattacks, including the Cyber Incident, and other security incidents have resulted, and in the future may result, in numerous risks and adverse consequences to our business, including that (a) our prevention, mitigation and remediation efforts
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may not be successful or sufficient, (b) our confidential and proprietary information, including our source code, as well as information that related to current or former employees and customers may be accessed, exfiltrated, misappropriated, compromised or corrupted, (c) we incur significant financial, legal, reputational and other harms to our business, including loss of business, decreased sales, severe reputational damage adversely affecting current and prospective customer, employee or vendor relations and investor confidence, U.S. or foreign regulatory investigations and enforcement actions, litigation, indemnity obligations, damages for contractual breach, penalties for violation of applicable laws or regulations, including laws and regulations in the United States and other jurisdictions relating to the collection, use and security of user and other personally identifiable information and data, significant costs for remediation, impairment of our ability to protect our intellectual property, stock price volatility and other significant liabilities, (d) our insurance coverage, including coverage relating to certain security and privacy damages and claim expenses, may not be available or sufficient to compensate for all liabilities we incur related to these matters or that we may face increased costs to obtain and maintain insurance in the future and (e) our steps to secure our internal environment, adapt and enhance our software development and build environments and ensure the security and integrity of the products that we deliver to customers may not be successful or sufficient to protect against future threat actors or cyberattacks. We have incurred and expect to continue to incur significant expenses related to our cybersecurity initiatives.
The Cyber Incident has had and may continue to have an adverse effect on our business, reputation, customer, employee and partner relations, results of operations, financial condition and cash flows.
The Cyber Incident has harmed, and is likely to continue to harm, our reputation and brand positioning, our customer, employee and partner relations and our operations and business as a result of both the impact it has had on our relationships with existing and prospective customers and the significant time and resources that our personnel have had to devote to responding to the Cyber Incident. Customers have and may in the future defer purchasing or choose to cancel or not renewal their agreements or subscriptions with us as a result of the Cyber Incident.
We have and expect to continue to expend significant costs and expenses related to the Cyber Incident including in connection with our investigations, our remediation efforts, our compliance with applicable laws and regulations in connection with any access to and exfiltration of information related to our current or former employees and customers, and our measures to address the damage to our reputation, customer, employee and partner relations. We are also expending additional costs in connection with our Secure by Design and related initiatives. If we are unable to rebuild the trust of our current and prospective customers and partners, negative publicity continues and/or our personnel continue to have to devote significant time to the Cyber Incident, our business, market share, results of operations and financial condition will be negatively affected.
We are party to lawsuits and the subject of governmental investigations related to the Cyber Incident. Numerous domestic and foreign governmental authorities are investigating events related to the Cyber Incident, including how it occurred, the consequences thereof and our response thereto, in addition to inquiries under various data protection and privacy regulations such as the European Union’s General Data Protection Regulation. We also may become subject to additional inquiries or investigations with respect to any provision of notices to impacted individuals and parties in connection with the threat actor’s access to email accounts of certain of our personnel. We are a party to lawsuits in the U.S. and additional claims may be asserted by or on behalf of customers, stockholders or others seeking monetary damages or other relief. These investigations, claims and regulatory compliance efforts are resulting, and are expected to result in the future, in the incurrence of significant costs and expenses (which may not be covered by insurance), the diversion of management’s attention from the operation of our business and have a negative impact on employee morale. The resolution of these investigations, claims and regulatory compliance efforts, including providing indemnity to our officers and directors, may result in additional costs and other liabilities, which may not be covered by insurance.
As a result of the Cyber Incident and market forces beyond our control, the cost of our insurance may increase substantially, and we may not be able to obtain additional or comparable insurance coverage on commercially reasonable terms. In addition, governmental authorities investigating the Cyber Incident may seek to impose undertakings, injunctive relief, consent decrees, or other civil or criminal penalties, which could, among other things, materially increase our software development and related expenses or otherwise require us to alter how we operate our business. Further, any legislative or regulatory changes adopted in reaction to the Cyber Incident could require us to make modifications to the operation of our business that could have an adverse effect and/or increase or accelerate our compliance costs.
In addition, we are still investigating the Cyber Incident. While we do not know precisely when or how the threat actor first gained access to our environment, our investigations have uncovered evidence that the threat actor compromised credentials and conducted research and surveillance in furtherance of its objectives through persistent access to our software development environment and internal systems, including our Office 365 environment, for at least nine months prior to initiating the test run in October 18,2019. We also have found evidence that causes us to believe that the threat actor exfiltrated certain information as part of its research and surveillance. The threat actor created and moved files that we believe contained source code for both Orion and non-Orion products, although we are unable to determine the actual contents of those files. In addition, the threat
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actor created and moved additional files, including a file that may have contained data supporting our customer portal application. Although we are unable to determine the actual contents of the files, the information included in our customer portal databases does not contain highly sensitive personal information, such as credit card, social security, passport or bank account numbers, but contains other information such as corporate customer name, business email addresses, business billing addresses, encrypted portal login credentials, IP addresses downloading any software and MAC addresses of the registered Orion servers. Our investigations have also revealed that the threat actor accessed the email accounts of certain of our personnel, some of which contained information related to current or former employees and customers. We are currently in the process of identifying all personal information contained in the emails of these accounts and expect to provide notices to any impacted individuals and other parties as appropriate. The threat actor also moved files to a jump server, which we believe was intended to facilitate exfiltration of the files out of our environment. The discovery of new or different information regarding the Cyber Incident, including with respect to its scope, the activities of the threat actor within our environment and the related impact on our systems, products, current or former employees and customers, could increase our costs and liabilities related to the Cyber Incident and result in further damage to our business, reputation, intellectual property, results of operations and financial condition. The Cyber Incident also may embolden other threat actors to further target our systems, which could result in additional harm to our business. Although we have and expect to continue to deploy significant resources as part of our “Secure by Design” plan, we cannot ensure that our steps to secure our internal environment, improve our software development and build environments and protect the security and integrity of the products that we deliver will be successful or sufficient to protect against future threat actors or cyberattacks or perceived by existing and prospective customers as sufficient to address the harm caused by the Cyber Incident.
Risks Related to Government Regulation
We are subject to various global data privacy and security regulations, which could result in additional costs and liabilities to us.
Our business is subject to a wide variety of local, state, national and international laws, directives and regulations that apply to the collection, use, retention, protection, disclosure, transfer and other processing of personal data. These data protection and privacy-related laws and regulations continue to evolve and may result in ever-increasing regulatory and public scrutiny and escalating levels of enforcement and sanctions and increased costs of compliance. In the United States, these include rules and regulations promulgated under the authority of the Federal Trade Commission, and state breach notification laws. In connection with the Cyber Incident, Our investigations have revealed that the threat actor accessed the email accounts of certain of our personnel, some of which contained information related to current or former employees and customers. We are currently in the process of identifying all personal information contained in the emails of these accounts and expect to provide notices to any impacted individuals and other parties as appropriate. Such notices may cause additional harm to our reputation and business and may result in a loss of customers or additional investigations, claims and other related costs and expenses. In addition, if we experience another security incident with personal data issue, we may be required to inform the representative state attorney general or federal or country regulator, media and credit reporting agencies, and any customers whose information was stolen, which could further harm our reputation and business. Other states and countries have enacted different requirements for protecting personal information collected and maintained electronically. We expect that there will continue to be new proposed laws, regulations and industry standards concerning privacy, data protection and information security in the United States, the European Union and other jurisdictions, and we cannot yet determine the impact such future laws, regulations and standards will have on our business or the businesses of our customers, including, but not limited to, the European Union’s General Data Protection Regulation, which came into force in May 2018 and filedcreated a range of new compliance obligations, and significantly increased financial penalties for noncompliance, as well as the July 2020 Schrems II case that the E.U.-U.S. Privacy Shield, a mechanism for the transfer of personal data from the European Union to the United States, was invalid and imposed additional obligations in connection with the SECuse of standard contractual clauses approved by the European Commission.
Failure to comply with laws concerning privacy, data protection and information security could result in enforcement action against us, including fines, imprisonment of company officials and public censure, claims for damages by end customers and other affected individuals, damage to our reputation and loss of goodwill (both in relation to existing end customers and prospective end customers), any of which could have a material adverse effect on October 22, 2018 pursuantour operations, financial performance and business. In addition, we could suffer adverse publicity and loss of customer confidence were it known that we did not take adequate measures to Rule 424(b)assure the confidentiality of the Securities Actpersonally identifiable information that our customers had given to us. This could result in a loss of 1933, as amended. There have been no material changescustomers and revenue that could jeopardize our success. We may not be successful in avoiding potential liability or disruption of business resulting from the risk factors disclosedfailure to comply with these laws and, even if we comply with laws, may be subject to liability because of the Cyber Incident or other security incidents. If we were required to pay any significant amount of money in satisfaction of claims under these laws, or any similar laws enacted by other jurisdictions, or if we were forced to cease our final prospectus.business operations for any length of time as a result of our inability to comply fully with any of these laws, our business, operating results and financial condition could be adversely affected. Further, complying with the applicable notice requirements in connection with the Cyber Incident or another security incident may result in significant costs.
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Additionally, our business efficiencies and economies of scale depend on generally uniform product offerings and uniform treatment of customers across all jurisdictions in which we operate. Compliance requirements that vary significantly from jurisdiction to jurisdiction impose added costs on our business and can increase liability for compliance deficiencies.
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
On October 18, 2018, the Registration Statement on Form S-1 (File No.  333-227479) (the “Registration Statement”) relating to our initial public offering was declared effective by the SEC. Pursuant to the Registration Statement, we registered an aggregate of 25,000,000 shares of our common stock, all of which were sold by us at a price to the public of $15.00 per share. Goldman Sachs & Co. LLC, J.P. Morgan Securities LLC and Morgan Stanley & Co. LLC acted as the representatives of the underwriters in our initial public offering. We received approximately $353.0 million in net proceeds after deducting underwriting discounts and commissions of $17.8 million and estimated offering-related expenses of approximately $4.2 million. No payments of the net proceeds were made to our directors or officers or their associates, holders of 10% or more of any class of our equity securities or any affiliates. 
We used a portion of the net proceeds from the offering to repay $315.0 million in borrowings outstanding under our Second Lien Term Loan and a related voluntary prepayment fee of approximately $14.2 million concurrently with the closing of our initial public offering in October 2018. All of the remaining net proceeds are held in cash and have not been deployed. We intend to apply the remaining net proceeds to monthly interest payments under our First Lien Credit Agreement.
Issuer Purchases of Equity Securities
 Class A Common Stock Class B Common Stock    
PeriodNumber of
Shares
Purchased
(1)
 Average
Price Paid
Per Share (2)
 
Number of
Shares
Purchased
(1)
 
Average
Price Paid
Per Share
 
Total
Number
of Shares
Purchased
as Part of a
Publicly
Announced
Plan or Program
 
Approximate Dollar
Value of
Shares That
May Yet Be
Purchased
Under the
Plan or Program
(in thousands)
July 1-31, 2018
 $
 16,000
 $0.27
 
 $
August 1-31, 201814.85
 1,179.85
 126,054
 3.58
 
 
September 1-30, 2018
 
 12,000
 3.54
 
 
       Total14.85
   154,054
   
  
PeriodNumber of
Shares
Purchased
(1)
Average
Price Paid
Per Share
Total
Number
of Shares
Purchased
as Part of a
Publicly
Announced
Plan or Program
Approximate Dollar
Value of
Shares That
May Yet Be
Purchased
Under the
Plan or Program
(in thousands)
January 1-31, 2021— $— — $— 
February 1-28, 2021— — — — 
March 1-31, 2021156,025 1.22 — — 
       Total156,025 — 
________________
(1)All repurchases relate to employee held common stock and common stock-based incentive awards that are subject to repurchase in the event the stockholder ceases to be employed or engaged (as applicable) by the Company for any reason or in the event of a change of control or due to certain regulatory burdens.
(2)Class A common stock price paid includes the $1,000 per share liquidation value plus accrued dividends.

(1)All repurchases relate to employee held restricted stock that is subject to vesting. Unvested shares are subject to a right of repurchase by us in the event the employee stockholder ceases to be employed or engaged (as applicable) by us prior to vesting. All shares in the above table were shares repurchased as a result of us exercising this right and not pursuant to a publicly announced plan or program.
Item 6. Exhibits
EXHIBIT INDEX
Exhibit NumberExhibit Title
Third Amended and Restated Certificate of Incorporation as currently in effect (incorporated by reference to Exhibit 3.1 to the Company’s Current Report on Form 10-Q (File No. 001-38711), filed with the Securities and Exchange Commission on November 27, 2018)
Amended and Restated Bylaws as currently in effect (incorporated by reference to Exhibit 3.2 to the Company’s Current Report on Form 10-Q (File No. 001-38711), filed with the Securities and Exchange Commission on November 27, 2018)
Amended and Restated Stockholders'Transition Agreement, dated October 18, 2018,as of January 1, 2021, between SolarWinds Corporation and Kevin B. Thompson (incorporated by reference to Exhibit 10.2 to the Company’s Current Report on Form 8-K (File No. 001-38711), filed with the Securities and among the Company and the stockholders' named thereinExchange Commission on January 6, 2021)
Amendment to Employment Agreement, dated as of January 4, 2021, between SolarWinds Corporation 2018 Equity Incentive Plan and forms of agreements thereunderSudhakar Ramakrishna (incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K (File No. 001-38711), filed with the Securities and Exchange Commission on January 6, 2021)
Second Amendment to Employment Agreement, dated March 9, 2021, between SolarWinds Corporation 2018 Employee Stock Purchase Planand Sudhakar Ramakrishna (incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K (File No. 001-38711), filed with the Securities and Exchange Commission on March 11, 2021)
Certification of Chief Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
Certification of Chief Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
Certifications of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101.INS101*XBRL Instance DocumentInteractive Data Files (formatted as Inline XBRL)
101.SCH104*Cover Page Interactive Data File (formatted as Inline XBRL Taxonomy Extension Schema Document
101.CALXBRL Taxonomy Calculation Linkbase Document
101.DEFXBRL Taxonomy Definition Linkbase Document
101.LABXBRL Taxonomy Label Linkbase Document
101.PREXBRL Taxonomy Presentation Linkbase Documentand contained in Exhibit 101)

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#Indicates management contract or compensatory plan or arrangement.
*Filed herewith
**The certifications attached as Exhibit 32.1 accompanying this Quarterly Report on Form 10-Q, are deemed furnished and not filed with the Securities and Exchange Commission and are not to be incorporated by reference into any filing of the Registrant under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended, whether made before or after the date of this Quarterly Report on Form 10-Q, irrespective of any general incorporation language contained in such filing
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SOLARWINDS CORPORATION
SIGNATURE


Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
SOLARWINDS CORPORATION
Dated:May 10, 2021SOLARWINDS CORPORATION
By:
Dated:November 27, 2018By:/s/ J. Barton Kalsu
J. Barton Kalsu
Chief Financial Officer
(Principal Financial and Accounting Officer)





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