UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended ~~September 30, 2020~~March 31, 2021


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

001-39295

(Commission File Number)

SelectQuote, Inc.

(Exact name of registrant as specified in its charter)


Delaware		94-3339273
(State or other jurisdiction of incorporation or organization)		(I.R.S. Employer Identification No.)

6800 West 115th Street	Suite 2511	66211
Overland Park	Kansas	(Zip Code)
(Address of principal executive offices)

(913) 599-9225

(Registrant's telephone number, including area code)

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Trading Symbol(s)

Name of each exchange on which registered

Common Stock, par value $0.01 per share

SLQT

New York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.


Large accelerated filer	☐	Accelerated filer	☐
Non-accelerated filer	☒	Smaller reporting company	☐
		Emerging growth company	☒

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).Yes ☐ No ☒

The registrant had outstanding ~~162,631,704~~163,389,853 shares of common stock as of ~~October 31, 2020.~~April 30, 2021.

Table of Contents

SELECTQUOTE, INC. AND SUBSIDIARIES

FORM 10-Q

TABLE OF CONTENTS


	PART I FINANCIAL INFORMATION	PAGE
Item 1.	Financial Statements (unaudited)
	Condensed Consolidated Balance Sheets as of ~~September 30, 2020~~March 31, 202 1 and June 30, 2020	2
	Condensed Consolidated Statements of Comprehensive ~~Income~~Income for the Three and Nine Months Ended ~~September 30,~~March 31, 2021 and 2020 ~~and~~ ~~2019~~	3
	Condensed Consolidated Statements of Changes in Shareholders’ Equity for the Three and Nine Months Ended ~~September 30, 2020~~March 3 1, 2021 and 20 ~~2019~~20	4
	Condensed Consolidated Statements of Cash Flows for the ~~Three~~Nine Months Ended ~~September 30,~~March 31, 2021 and 2020 ~~and~~ ~~2019~~	56
	Notes to Condensed Consolidated Financial Statements	67
Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	2631
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	4253
Item 4.	Controls and Procedures	4253
	PART II OTHER INFORMATION
Item 1.	Legal Proceedings	4354
Item 1A.	Risk Factors	4354
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	4354
Item 3.	Defaults Upon Senior Securities	4354
Item 4.	Mine Safety Disclosures	4354
Item 5.	Other Information	4354
Item 6.	Exhibits	4455
	Signatures	4556

Table of Contents

PART I

FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

SELECTQUOTE, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(Unaudited)

(In thousands)


		September 30, 2020		June 30, 2020			March 31, 2021		June 30, 2020
ASSETS	ASSETS					ASSETS
CURRENT ASSETS:	CURRENT ASSETS:					CURRENT ASSETS:
Cash and cash equivalents	Cash and cash equivalents	$	305,389	$	321,065	Cash and cash equivalents	$	369,048	$	321,065
Restricted cash	Restricted cash	41,982		47,805		Restricted cash	0		47,805
Accounts receivable	Accounts receivable	69,273		83,634		Accounts receivable	137,839		83,634
Commissions receivable-current	Commissions receivable-current	56,321		51,209		Commissions receivable-current	79,579		51,209
Other current assets	Other current assets	7,528		10,121		Other current assets	4,958		10,121
Total current assets	Total current assets	480,493		513,834		Total current assets	591,424		513,834
COMMISSIONS RECEIVABLE—Net	COMMISSIONS RECEIVABLE—Net	502,582		461,752		COMMISSIONS RECEIVABLE—Net	684,570		461,752
PROPERTY AND EQUIPMENT—Net	PROPERTY AND EQUIPMENT—Net	24,535		22,150		PROPERTY AND EQUIPMENT—Net	23,311		22,150
SOFTWARE—Net	SOFTWARE—Net	9,339		8,399		SOFTWARE—Net	11,513		8,399
OPERATING LEASE RIGHT-OF-USE ASSETS	OPERATING LEASE RIGHT-OF-USE ASSETS	30,142		0		OPERATING LEASE RIGHT-OF-USE ASSETS	30,381		0
INTANGIBLE ASSETS—Net	INTANGIBLE ASSETS—Net	18,820		19,673		INTANGIBLE ASSETS—Net	41,438		19,673
GOODWILL	GOODWILL	46,456		46,577		GOODWILL	49,955		46,577
OTHER ASSETS	OTHER ASSETS	1,438		1,408		OTHER ASSETS	1,522		1,408
TOTAL ASSETS	TOTAL ASSETS	$	1,113,805	$	1,073,793	TOTAL ASSETS	$	1,434,114	$	1,073,793
LIABILITIES AND SHAREHOLDERS’ EQUITY	LIABILITIES AND SHAREHOLDERS’ EQUITY					LIABILITIES AND SHAREHOLDERS’ EQUITY
CURRENT LIABILITIES:	CURRENT LIABILITIES:					CURRENT LIABILITIES:
Accounts payable	Accounts payable	$	10,184	$	22,891	Accounts payable	$	35,467	$	22,891
Accrued expenses	Accrued expenses	14,667		14,936		Accrued expenses	23,090		14,936
Accrued compensation and benefits	Accrued compensation and benefits	24,530		22,228		Accrued compensation and benefits	41,693		22,228

Earnout liability	Earnout liability	31,571		30,812		Earnout liability	0		30,812
Operating lease liabilities—current	Operating lease liabilities—current	4,685		0		Operating lease liabilities—current	5,130		0
Other current liabilities	Other current liabilities	22,406		4,944		Other current liabilities	9,869		4,944
Total current liabilities	Total current liabilities	108,043		95,811		Total current liabilities	115,249		95,811
DEBT	DEBT	312,575		311,814		DEBT	460,615		311,814

DEFERRED INCOME TAXES	DEFERRED INCOME TAXES	104,547		105,844		DEFERRED INCOME TAXES	138,870		105,844
OPERATING LEASE LIABILITIES	OPERATING LEASE LIABILITIES	37,600		0		OPERATING LEASE LIABILITIES	37,716		0
OTHER LIABILITIES	OTHER LIABILITIES	6,066		14,635		OTHER LIABILITIES	11,149		14,635
Total liabilities	Total liabilities	568,831		528,104		Total liabilities	763,599		528,104
COMMITMENTS AND CONTINGENCIES (Note 9)	COMMITMENTS AND CONTINGENCIES (Note 9)					COMMITMENTS AND CONTINGENCIES (Note 9)	0		0
SHAREHOLDERS’ EQUITY:	SHAREHOLDERS’ EQUITY:					SHAREHOLDERS’ EQUITY:
Common stock, $0.01 par value	Common stock, $0.01 par value	1,625		1,622		Common stock, $0.01 par value	1,634		1,622
Additional paid-in capital	Additional paid-in capital	546,815		548,113		Additional paid-in capital	543,524		548,113

Accumulated deficit		(1,955)		(2,792)
Accumulated other comprehensive loss		(1,511)		(1,254)
Retained earnings (accumulated deficit)						Retained earnings (accumulated deficit)	124,942		(2,792)
Accumulated other comprehensive income (loss)						Accumulated other comprehensive income (loss)	415		(1,254)
Total shareholders’ equity	Total shareholders’ equity	544,974		545,689		Total shareholders’ equity	670,515		545,689
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY	TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY	$	1,113,805	$	1,073,793	TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY	$	1,434,114	$	1,073,793

See accompanying notes to condensed consolidated financial statements.

Table of Contents

SELECTQUOTE, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(Unaudited)

(In thousands)


		Three Months Ended September 30,				Three Months Ended March 31,				Nine Months Ended March 31,
		2020		2019				2021		2020		2021		2020
REVENUE:	REVENUE:						REVENUE:
Commission	Commission	$	106,545	$	57,822		Commission	$	236,793	$	137,455	$	664,312	$	353,926
Production bonus and other	Production bonus and other	17,624		7,345			Production bonus and other	30,130		11,149		85,054		36,142
Total revenue	Total revenue	124,169		65,167			Total revenue	266,923		148,604		749,366		390,068
OPERATING COSTS AND EXPENSES:	OPERATING COSTS AND EXPENSES:						OPERATING COSTS AND EXPENSES:
Cost of revenue	Cost of revenue	51,045		32,637			Cost of revenue	71,439		43,367		206,605		126,488
Marketing and advertising	Marketing and advertising	49,800		26,101			Marketing and advertising	116,690		55,274		298,696		132,246
General and administrative	General and administrative	12,202		5,126			General and administrative	19,251		6,656		44,496		25,779
Technical development	Technical development	3,848		2,713			Technical development	4,860		2,865		13,458		9,088
Total operating costs and expenses	Total operating costs and expenses	116,895		66,577			Total operating costs and expenses	212,240		108,162		563,255		293,601
INCOME (LOSS) FROM OPERATIONS		7,274		(1,410)
INCOME FROM OPERATIONS							INCOME FROM OPERATIONS	54,683		40,442		186,111		96,467
INTEREST EXPENSE, NET	INTEREST EXPENSE, NET	(6,761)		(705)			INTEREST EXPENSE, NET	(7,355)		(9,356)		(20,898)		(16,239)
LOSS ON EXTINGUISHMENT OF DEBT							LOSS ON EXTINGUISHMENT OF DEBT	(3,315)		0		(3,315)		0
OTHER EXPENSES, NET	OTHER EXPENSES, NET	(780)		(13)			OTHER EXPENSES, NET	(349)		(4)		(1,545)		(20)
LOSS BEFORE INCOME TAX BENEFIT		(267)		(2,128)
INCOME TAX BENEFIT		(1,104)		(440)
NET INCOME (LOSS)		$	837	$	(1,688)
INCOME BEFORE INCOME TAX EXPENSE							INCOME BEFORE INCOME TAX EXPENSE	43,664		31,082		160,353		80,208
INCOME TAX EXPENSE							INCOME TAX EXPENSE	7,183		7,366		32,619		19,110
NET INCOME							NET INCOME	$	36,481	$	23,716	$	127,734	$	61,098

NET INCOME (LOSS) PER SHARE:	NET INCOME (LOSS) PER SHARE:						NET INCOME (LOSS) PER SHARE:
Basic	Basic	$	0.01	$	(0.05)		Basic	$	0.22	$	0.23	$	0.79	$	(0.38)
Diluted	Diluted	$	0.01	$	(0.05)		Diluted	$	0.22	$	0.17	$	0.77	$	(0.38)
WEIGHTED-AVERAGE COMMON STOCK OUTSTANDING USED IN PER SHARE AMOUNTS:	WEIGHTED-AVERAGE COMMON STOCK OUTSTANDING USED IN PER SHARE AMOUNTS:						WEIGHTED-AVERAGE COMMON STOCK OUTSTANDING USED IN PER SHARE AMOUNTS:
Basic	Basic	162,448		87,516			Basic	163,023		92,077		162,705		89,989
Diluted	Diluted	165,192		87,516			Diluted	165,731		138,754		165,495		89,989

OTHER COMPREHENSIVE LOSS NET OF TAX:
Loss on cash flow hedge		(257)		0
OTHER COMPREHENSIVE LOSS		(257)		0
COMPREHENSIVE INCOME (LOSS)		$	580	$	(1,688)
OTHER COMPREHENSIVE INCOME NET OF TAX:							OTHER COMPREHENSIVE INCOME NET OF TAX:
Gain on cash flow hedge							Gain on cash flow hedge	1,810		0		1,669		0
OTHER COMPREHENSIVE INCOME							OTHER COMPREHENSIVE INCOME	1,810		0		1,669		0
COMPREHENSIVE INCOME							COMPREHENSIVE INCOME	$	38,291	$	23,716	$	129,403	$	61,098

See accompanying notes to the condensed consolidated financial statements.

Table of Contents

SELECTQUOTE, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY

(Unaudited)

(In thousands)


Three Months Ended September 30, 2020
Three Months Ended March 31, 2021																					Three Months Ended March 31, 2021
		Common Stock			Additional Paid-In Capital				Accumulated Deficit		Treasury Stock			Accumulated Other Comprehensive Loss				Total Shareholders' Equity				Common Stock						Additional Paid-In Capital			Retained Earnings				Accumulated Other Comprehensive (Loss) Gain				Total Shareholders' Equity
		Shares	Amount										Shares								Amount													Total Shareholders' Equity
BALANCES-June 30, 2020		162,191	$	1,622			$	548,113			$	(2,792)				$	0			$	(1,254)			$	545,689
BALANCES-December 31, 2020																					BALANCES-December 31, 2020	162,774				$	1,628		$	545,441		$	88,461				$	(1,395)			$	634,135
Net income	Net income	—	—		—				837		—			—				837			Net income	—				—		—			36,481				—				36,481
Loss on cash flow hedge, net of tax		—	—		—				—		—			(374)				(374)
Gain on cash flow hedge, net of tax																					Gain on cash flow hedge, net of tax	—				—		—			—				1,675				1,675
Amount reclassified into earnings, net tax	Amount reclassified into earnings, net tax	—	—		—				—		—			117				117			Amount reclassified into earnings, net tax	—				—		—			—				135				135
Exercise of employee stock options, net of shares withheld for cashless exercises and to cover tax withholdings	Exercise of employee stock options, net of shares withheld for cashless exercises and to cover tax withholdings	316	3		(2,203)				—		—			—				(2,200)			Exercise of employee stock options, net of shares withheld for cashless exercises and to cover tax withholdings	552				5		(4,331)			—				—				(4,326)
Issuance of common stock pursuant to employee stock purchase plan																					Issuance of common stock pursuant to employee stock purchase plan	56				1		985			—				—				986
Share-based compensation expense	Share-based compensation expense	—	—		905				—		—			—				905			Share-based compensation expense	—				—		1,429			—				—				1,429
BALANCES-September 30, 2020		162,507	$	1,625	$	546,815			$	(1,955)	$	0		$	(1,511)			$	544,974
BALANCES-March 31, 2021																					BALANCES-March 31, 2021	$	163,382			$	1,634	$	543,524		$	124,942			$	415			$	670,515

Three Months Ended September 30, 2019
Common Stock Additional
Paid-In
Capital Retained Earnings Treasury
Stock Accumulated Other Comprehensive Loss Total
Shareholders'
Equity
Shares Amount
BALANCES-June 30, 2019 90,619 $ 906 $ 138,378 $ 200,446 $ (77,275) $ 0 $ 262,455
Net loss — — — (1,688) — — (1,688)
Exercise of employee stock options 1,348 14 1,672 — — — 1,686
Share-based compensation expense — — 22 — — — 22
BALANCES-September 30, 2019 91,967 $ 920 $ 140,072 $ 198,758 $ (77,275) $ 0 $ 262,475


Three Months Ended March 31, 2020
	Common Stock			Additional Paid-In Capital		Retained Earnings / (Accumulated Deficit)		Treasury Stock		Total Shareholders' Equity
	Shares	Amount
BALANCES-December 31, 2019	95,270	$	953	$	84,754	$	30,487	$	(77,275)	$	38,919
Net income	—	—		—		23,716		—		23,716
Exercise of employee stock options	496	5		541		—		—		546
Share-based compensation expense	—	—		19		—		—		19



Treasury stock retirement	(3,520)	$	(36)	$	—	$	(77,044)	$	77,275	$	195
BALANCES-March 31, 2020	92,246	$	922	$	85,314	$	(22,841)	$	0	$	63,395

See accompanying notes to the condensed consolidated financial statements.

Table of Contents

SELECTQUOTE, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF ~~CASH FLOWS~~CHANGES IN SHAREHOLDERS' EQUITY

(Unaudited)

(In ~~thousands~~thousands)

)

Three Months Ended September 30,
2020 2019
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income (loss) $ 837 $ (1,688)
Adjustments to reconcile net income (loss) to net cash, cash equivalents, and restricted cash used in operating activities:
Depreciation and amortization 3,347 1,440
Loss (gain) on disposal of property, equipment, and software 82 (2)
Share-based compensation expense 924 22
Deferred income taxes (1,214) (445)
Amortization of debt issuance costs and debt discount 822 24
Fair value adjustments to contingent earnout obligations 759 0
Non-cash lease expense 911 0
Changes in operating assets and liabilities:
Accounts receivable 14,361 3,484
Commissions receivable (45,942) (18,945)
Other assets 1,790 (721)
Accounts payable and accrued expenses (8,718) 4,933
Operating lease liabilities (995) 0
Other liabilities 23,691 201
Net cash used in operating activities (9,345) (11,697)
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of property and equipment (2,751) (3,002)
Proceeds from sales of property and equipment 0 3
Purchases of software and capitalized software development costs (1,585) (1,282)
Acquisition of business 121 0
Net cash used in investing activities (4,215) (4,281)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving line of credit 0 42,868
Payments on revolving line of credit 0 (31,153)
Proceeds from other debt 0 4,600
Payments on other debt (68) (831)
Proceeds from common stock option exercises 309 1,663
Payments of tax withholdings related to net share settlement of equity awards (2,509) 0
Payments of debt issuance costs 0 (885)
Payments of costs incurred in connection with private placement (1,771) 0
Payments of costs incurred in connection with initial public offering (3,899) 0
Net cash (used in) provided by financing activities (7,938) 16,262
NET (DECREASE) INCREASE IN CASH, CASH EQUIVALENTS, AND RESTRICTED CASH (21,498) 284
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH—Beginning of period 368,869 570
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH—End of period $ 347,371 $ 854


Nine Months Ended March 31, 2021
	Common Stock				Additional Paid-In Capital		(Accumulated Deficit)/Retained Earnings		Accumulated Other Comprehensive (Loss) Gain		Total Shareholders' Equity
	Shares		Amount
BALANCES-June 30, 2020	162,191		$	1,622	$	548,113	$	(2,792)	$	(1,254)	$	545,689
Net income	—		—		—		127,734		—		127,734
Gain on cash flow hedge, net of tax	—		—		—		—		1,301		1,301
Amount reclassified into earnings, net tax	—		—		—		—		368		368
Exercise of employee stock options, net of shares withheld for cashless exercises and to cover tax withholdings	1,135		11		(9,244)		—		—		(9,233)
Issuance of common stock pursuant to employee stock purchase plan	56		1		985		—		—		986
Share-based compensation expense	—		—		3,670		—		—		3,670
BALANCES-March 31, 2021	$	163,382	$	1,634	$	543,524	$	124,942	$	415	$	670,515

Reconciliation to the Consolidated Balance Sheets:
Cash and cash equivalents 305,389 854
Restricted cash 41,982 0
Total cash, cash equivalents, and restricted cash $ 347,371 $ 854
SUPPLEMENTAL CASH FLOW INFORMATION:
Interest paid, net $ (5,992) $ (582)
(Payments) refunds of income taxes, net (13) 27


Nine Months Ended March 31, 2020
	Common Stock			Additional Paid-In Capital		Retained Earnings / (Accumulated Deficit)		Treasury Stock		Total Shareholders' Equity
	Shares	Amount
BALANCES-June 30, 2019	90,619	$	906	$	138,378	$	200,446	$	(77,275)	$	262,455
Net income	—	—		—		61,098		—		61,098
Exercise of employee stock options	5,147	52		5,313		—		—		5,365
Share-based compensation expense	—	—		9,282		—		—		9,282
Dividends paid(1)	—	—		—		(207,341)		—		(207,341)
Dividends paid on unexercised stock options(1)	—	—		(9,221)		—		—		(9,221)
Return of capital	—	—		(58,438)		—		—		(58,438)
Treasury stock retirement	(3,520)	$	(36)	$	—	$	(77,044)	$	77,275	$	195
BALANCES-March 31, 2020	92,246	$	922	$	85,314	$	(22,841)	$	0	$	63,395

(1) Dividends paid for common stock and unexercised stock options were $1.96 per share and $15.66 per share for preferred series A-D during the nine months ended March 31, 2020. Refer to Note 8 to the condensed consolidated financial statements for further details.

See accompanying notes to the condensed consolidated financial statements.

Table of Contents

SELECTQUOTE, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited)

(In thousands)


	Nine Months Ended March 31,
	2021		2020
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income	$	127,734	$	61,098
Adjustments to reconcile net income to net cash, cash equivalents, and restricted cash used in operating activities:
Depreciation and amortization	11,260		5,273
Loss on disposal of property, equipment, and software	261		235
Share-based compensation expense	3,689		9,283
Deferred income taxes	32,475		19,117
Amortization of debt issuance costs and debt discount	2,482		1,431
Write-off of debt issuance costs	2,570		0
Fair value adjustments to contingent earnout obligations	1,487		0
Non-cash lease expense	2,869		0
Changes in operating assets and liabilities:
Accounts receivable	(52,905)		(17,057)
Commissions receivable	(251,188)		(142,454)
Other assets	4,349		1,420
Accounts payable and accrued expenses	26,223		12,896
Operating lease liabilities	(2,631)		0
Other liabilities	30,378		6,726
Net cash used in operating activities	(60,947)		(42,032)
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of property and equipment	(6,520)		(6,185)
Proceeds from sales of property and equipment	0		3
Purchases of software and capitalized software development costs	(5,807)		(4,443)
Acquisition of business	(23,879)		0
Net cash used in investing activities	(36,206)		(10,625)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving line of credit	0		85,975
Payments on revolving line of credit	0		(97,007)
Net proceeds from Term Loans	228,753		416,500
Payments on Term Loans	(84,118)		0
Proceeds from other debt	0		12,125
Payments on other debt	(189)		(2,432)
Proceeds from common stock options exercised and employee stock purchase plan	1,778		5,364

Cash dividends paid	0		(275,000)

Payments of tax withholdings related to net share settlement of equity awards	(10,026)		0
Payments of debt issuance costs	(885)		(7,694)
Payments of costs incurred in connection with private placement	(1,771)		0
Payments of costs incurred in connection with initial public offering	(3,911)		(2,117)

Payment of contingent earnout liability	(32,300)		0
Net cash provided by financing activities	97,331		135,714
NET INCREASE IN CASH, CASH EQUIVALENTS, AND RESTRICTED CASH	178		83,057
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH—Beginning of period	368,870		570
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH—End of period	$	369,048	$	83,627


Reconciliation to the Condensed Consolidated Balance Sheets:
Cash and cash equivalents	369,048		28,960
Restricted cash	0		54,667
Total cash, cash equivalents, and restricted cash	$	369,048	$	83,627
SUPPLEMENTAL CASH FLOW INFORMATION:
Interest paid, net	$	(18,309)	$	(14,654)
Income taxes paid, net	(121)		(48)

See accompanying notes to condensed consolidated financial statements.

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SELECTQUOTE, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

1.SUMMARY OF BUSINESS AND SIGNIFICANT ACCOUNTING POLICIES

Description of Business—SelectQuote, Inc. and its subsidiaries (the “Company” or “SelectQuote”) contract with numerous insurance carriers to sell senior health (“Senior”), life (“Life”), and auto and home insurance (“Auto & Home”) policies by telephone to individuals throughout the United States through the use of multi-channel marketing and advertising campaigns. Senior sells Medicare Advantage, Medicare Supplement, Medicare Part D, and other ancillary senior health insurance related policies. Life sells ~~primarily~~ term and permanent life insurance policies (together referred to as "core") and final expense policies, along with other ancillary products. Auto & Home primarily sells non-commercial auto & home property and casualty insurance policies. SelectQuote’s licensed insurance agents provide comparative rates from a variety of insurance carriers relying on our technology distribution channel with a combination of proprietary and commercially available software to perform its quote service and sell insurance policies on behalf of the insurance carriers. The Company earns revenue in the form of commission payments from the insurance carriers. Commission payments are received both when the initial policy is sold (“first year”) and when the underlying policyholder renews their policy in subsequent years (“renewal”). Additionally, the Company receives certain volume-based bonuses from some carriers on first-year policies sold, which ~~we refer~~are referred to as production bonuses and marketing development funds, based on attaining various predetermined target sales levels or other agreed upon objectives.

Basis of Presentation—The accompanying unaudited condensed consolidated financial statements include the accounts of SelectQuote, Inc., and its wholly owned subsidiaries: SelectQuote Insurance Services, SelectQuote Auto & Home Insurance Services, LLC (“SQAH”), ChoiceMark Insurance Services, Inc., Tiburon Insurance Services, and InsideResponse, LLC ~~and GenMark, LLC.~~("InsideResponse"). The condensed consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles for interim financial information and reflect all normal recurring adjustments that are necessary to present fairly the results for the interim periods presented. All intercompany accounts and transactions have been eliminated in consolidation. Certain information and disclosures normally included in annual financial statements prepared in accordance with U.S. GAAP have been condensed or omitted in accordance with those rules and regulations and with the instructions to Form 10-Q and ~~Article 10~~Rule 10-01 of Regulation S-X. The unaudited condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements in our Annual Report on Form 10-K for the year ended June 30, 2020, and include all adjustments necessary for the fair presentation of our financial position for the periods presented, the results of which are not necessarily indicative of the results to be expected for any subsequent period, including for the year ending June 30, 2021, and therefore should not be relied upon as an indicator of future results. The accompanying unaudited condensed consolidated financial statements and related notes should be read in conjunction with the audited consolidated financial statements for the year ended June 30, 2020. Results of operations were not materially impacted by the COVID-19 pandemic, but the Company is continuously assessing the evolving situation related to the pandemic.

Use of Estimates—The preparation of condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of revenues, expenses, assets, and liabilities and disclosure of contingent assets and liabilities. The Company regularly assesses these estimates; however, actual amounts could differ from those estimates. The most significant items involving management’s estimates include estimates of revenue recognition, commissions receivable, valuation of intangible assets and goodwill, share-based compensation expense, and the provision for income taxes. The impact of changes in estimates is recorded in the period in which they become known.

Seasonality—Medicare-eligible individuals are permitted to change their Medicare Advantage and Medicare Part D prescription drug coverage for the following year during the Medicare annual enrollment period (“AEP”) in October through December and are allowed to switch plans from an existing plan during the open

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enrollment period (“OEP”) in January through March each year. As a result, the Company’s Senior segment’s commission revenue is highest in the second quarter during AEP and to a lesser extent, the third quarter during OEP.

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Significant Accounting Policies—With the exception of the adoption of recent accounting pronouncements, there have been no material changes to the Company’s significant accounting policies as described in our Annual Report on Form 10-K for the year ended June 30, 2020.

Adoption of New Accounting Pronouncements—In February 2016, the Financial Accounting Standards Board (the "FASB") issued Accounting Standards Update ("ASU") 2016-02,, Leases (Topic 842), which has been clarified and amended by various subsequent updates. The core principle of this standard is that a lessee should recognize the assets and liabilities that arise from leases, by recognizing in the condensed consolidated balance sheet a liability to make lease payments (the lease liability) and a right-of-use asset representing its right to use the underlying asset for the lease term. In accordance with the guidance of Topic 842, leases are classified as finance or operating leases, and both types of leases are recognized on the condensed consolidated balance sheet. The accounting applied by a lessor is largely unchanged from that applied under previous guidance. The new guidance requires certain expanded qualitative disclosures and specific quantitative disclosures in order to provide users of financial statements enough information to supplement the amounts recorded in the financial statements so that users can understand more about the nature of an entity’s leasing activities.

Although the effective date of this ASU has been deferred for emerging growth companies until annual periods beginning after December 15, 2021, the Company has early adopted the new guidance and related amendments on July 1, 2020, and has elected the transition package of practical expedients permitted under the transition guidance, which allowed the carry forward of historical assessments of whether a contract contains a lease, lease classification and initial direct costs. The new guidance and related amendments have been applied on a modified retrospective basis using the optional transition method with an application date of July 1, 2020.

As a result of adopting this standard, on July 1, 2020, the Company recorded lease liabilities of $41.3 million and right-of-use assets of $29.7 million, which includes reclassifications of existing assets and liabilities primarily related to deferred rent. The adoption of this new standard did not have a material impact on the Company’s condensed consolidated ~~statement~~statements of comprehensive income or the condensed consolidated ~~statement~~statements of cash flows. The Company has included expanded disclosures on the condensed consolidated balance sheets and in Note 7 to the condensed consolidated financial statements.

In January 2017, the FASB issued ASU No. 2017-04, “Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment.” This ASU amends the subsequent measurement of goodwill whereby Step 2 from the goodwill impairment test is eliminated. As a result, an entity should recognize a goodwill impairment charge for the amount by which the carrying amount exceeds the reporting unit's fair value. The standard was adopted and applied prospectively by the Company as of July 1, 2020, but it did not have an impact on the Company's condensed consolidated financial statements and disclosures.

Recent Accounting Pronouncements Not Yet Adopted—In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments — Credit Losses (Topic 326), which amends the guidance for accounting for assets that are potentially subject to credit risk. The amendment affects contract assets, loans, debt securities, trade receivables, net investments in leases, off-balance-sheet credit exposures, reinsurance receivables, and any other financial assets not excluded from the scope that have the contractual right to receive cash. As an emerging growth company, the standard is effective for the Company beginning in fiscal years starting after December 15, 2022, and interim periods within those fiscal years; however, early adoption is permitted. The Company is currently evaluating the impact to its condensed consolidated financial statements and related disclosures but does not expect this ASU to have a material impact.

In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes, which simplifies and changes the accounting for certain income tax transactions, among other minor improvements. This standard becomes effective for the Company on July 1, 2022, and for interim periods beginning July 1, 2023, with early adoption permitted. The Company is currently evaluating the

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impact to its condensed consolidated financial statements and related disclosures but does not expect this ASU to have a material impact.

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2.ACQUISITIONS

In accordance with ASC Topic 805, Business Combinations (“ASC 805”), the Company allocates the purchase price of its acquisitions to the tangible assets, liabilities, and intangible assets acquired based on fair values. Any excess purchase price over those fair values is recorded as goodwill. The fair value assigned to intangible assets acquired is supported by valuations using estimates and assumptions provided by management.

On May 1, 2020, the Company acquired 100% of the outstanding membership units of InsideResponse, LLC (“InsideResponse”) for an aggregate purchase price of up to $65.0 million (subject to customary adjustments), as set forth in the Agreement and Plan of Merger, as amended on May 1, 2020 (the “Merger Agreement”). The purchase price is comprised of $32.7 million, which was paid in cash at the closing of the transaction and an earnout of up to $32.3 million. InsideResponse is an online marketing consulting firm the Company purchases leads from (refer to Note 15 to the consolidated financial statements for related party information).

~~Under the terms of the Merger Agreement, total consideration in the acquisition consisted of the following as of the acquisition date:~~


~~(in thousands)~~
~~Base purchase price~~	$	~~32,700~~
~~Fair value of earnout~~	~~30,437~~
~~Net working capital true-up(1)~~	~~3,527~~
~~Closing cash~~	~~904~~
~~Closing indebtedness~~	~~(476)~~
~~Total purchase consideration~~	$	~~67,092~~

~~(1) The Company recorded a $0.1 million measurement period adjustment to the carrying amount of goodwill related to the net working capital true-up for the three months ended September 30, 2020.~~

The earnout, if any, will be paid no later than 15 days after the accountant-reviewed stand-alone financial statements of InsideResponse, as of and for the period ending December 31, 2020, are finalized, and will be paid 65% in cash and 35% in shares of the Company's common stock (to be valued based on the average closing price of its common stock for the 10 trading days ending three trading days immediately preceding such payment date). The earnout is contingent upon the achievement of certain gross profit targets for InsideResponse in calendar year 2020, as set forth in the Merger Agreement, which provides for a range of possible payouts of up to $32.3 million. This assumes the minimum gross profit target of $12.3 million is reached, as otherwise there will be no consideration payout. As of the acquisition date, May 1, 2020, the fair value of the earnout liability was $30.4 million recorded as a current liability on the consolidated balance sheet. Per the valuation, the earnout was discounted back to the valuation date at a counterparty risk adjusted rate of 5.00% which is designed to represent the Company’s incremental borrowing cost. As of September 30, 2020, the Company determined that InsideResponse had achieved the maximum gross profit target for calendar year 2020, therefore, the maximum fair market value of the earnout has been accrued. As a result, the company recorded $0.8 million in other expenses, net in the consolidated statement of comprehensive income as an adjustment to the fair market value of the earnout liability during the three months ended September 30, 2020. Furthermore, each period until the March 15, 2021 payout, the Company will accrete the earnout liability so that the fully expected earnout will be accrued as of the payout date. Changes in this measure have been recorded in the Company’s consolidated statements of cash flows as a noncash reconciling item in the reconciliation of net income to net cash flows from operating activities.

Based on the valuation inputs, the Company has recorded assets acquired and liabilities assumed according to the following fair value hierarchy:

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Level 1			Unadjusted quoted prices in active markets for identical assets or liabilities
Level 2			Unadjusted quoted prices in active markets for similar assets or liabilities; or unadjusted quoted prices for identical or similar assets or liabilities in markets that are not active; or inputs other than quoted prices that are observable for the asset or liability.
Level 3			Unobservable inputs for the asset or liability

InsideResponse, LLC—On May 1, 2020, the Company acquired 100% of the outstanding membership units of InsideResponse, an online marketing consulting firm the Company previously purchased leads from, for an aggregate purchase price of up to $65.0 million (subject to customary adjustments), as set forth in the Agreement and Plan of Merger, as amended on May 1, 2020 (the “Merger Agreement”). The purchase price was comprised of $32.7 million, which was paid in cash at the closing of the transaction and an earnout of up to $32.3 million, which was paid in full during the nine months ended March 31, 2021, as InsideResponse achieved the applicable earnout target for calendar year 2020, as set forth in the Merger Agreement. Additionally, during the three and nine months ended March 31, 2021, the Company recorded $0.4 million and $1.2 million, respectively, in other expenses, net in the condensed consolidated statements of comprehensive income as an adjustment to the fair market value of the earnout liability.

Under the terms of the Merger Agreement, total consideration in the acquisition consisted of the following as of the acquisition date (in thousands):


Base purchase price	$	32,700
Fair value of earnout	30,437
Net working capital true-up(1)	3,527
Closing cash	904
Closing indebtedness	(476)
Total purchase consideration	$	67,092

(1) The Company recorded a $0.1 million measurement period adjustment to the carrying amount of goodwill related to the net working capital true-up for the nine months ended March 31, 2021.

At the date of acquisition, the fair value of net tangible assets acquired approximated their carrying value. The trade name acquired was determined using the relief from royalty method, which measures the value by estimating the cost savings associated with owning the asset rather than licensing it. For the proprietary software acquired, the replacement cost method under the cost approach was used, estimating the cost to rebuild the software. The non-compete agreements were valued using the income approach, and the customer relationships were valued using the multiple period excess earnings method. As such, all aforementioned intangible assets were valued using Level 3 inputs. Further, the Company believes that the fair value of the earn-out liability falls within Level 3 of the fair value hierarchy as a result of the unobservable inputs used for the measurement.

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Goodwill resulting from the transaction ~~represents~~constitutes the excess of the consideration ~~transferred~~paid over the fair values of the assets acquired and liabilities assumed and primarily represents the expected synergies in streamlining the Company's marketing and advertising process by consolidating a primary vendor into its marketing team, providing full access to a rapidly growing and scalable lead generation strategy, guaranteeing our ability to consume more leads and reducing cost. This acquired goodwill is allocated to the Senior segment and approximately $5.0 million is deductible for tax purposes.

The ~~valuation of the acquired net assets remains preliminary while management completes its valuation, particularly the valuation of acquired intangible assets. The~~ following table summarizes the ~~preliminary~~ estimated fair values of the assets acquired and liabilities assumed as of the acquisition date (in thousands):


Description	Estimated Life	Amount
Cash and cash equivalents		$	955
Accounts receivable		8,220
Other current assets		459
Property and equipment, net		51
Accounts payable		(2,922)
Accrued expenses		(737)
Other current liabilities		(8)
Other liabilities		(1)
Net tangible assets acquired		6,017

Trade Name	5 years	2,680
Proprietary Software	2-5 years	1,042
Non-compete agreements	3 years	192
Customer relationships	7 years	16,069
Goodwill	Indefinite	41,092
Total intangible assets acquired		61,075

Net assets acquired		$	67,092

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The Company will amortize the intangible assets acquired on a ~~straight line~~straight-line basis over their estimated remaining lives, ranging from two to seven years.

Lead distribution company—On February 1, 2021, the Company acquired substantially all of the assets of a lead distribution company for an aggregate purchase price of up to $33.5 million (subject to customary adjustments), as set forth in the Asset Purchase Agreement, dated February 1, 2021 (the "Asset Purchase Agreement"). The purchase price is comprised of $30.0 million, of which $24.0 million was paid in cash at the closing of the transaction with an additional $6.0 million of holdback for indemnification claims, net working capital adjustments, and underperformance. Additionally, the purchase price includes an earnout of up to $3.5 million. The primary purpose of the acquisition was to secure and incorporate the exclusive publisher relationships into the lead generation business of InsideResponse. The Company recorded $0.3 million of acquisition-related costs in general and administrative operating costs and expenses in the condensed consolidated statements of comprehensive income.

The earnout is contingent upon the achievement of a minimum of 50,000 insurance policies sold to closed policy leads during calendar year 2021 and will be paid in cash no later than five days after the accountant-reviewed stand-alone financial statements of the lead distribution company, as of and for the period ending December 31, 2021, are finalized. While the earnout provides for a range of possible payouts, if the lead distribution company fails to hit the minimum target threshold set forth in the Asset Purchase Agreement, there will be no payout, but in no circumstance can the earnout exceed $3.5 million. As the earnout payment is contingent upon continued

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employment of certain individuals, the Company will recognize the earnout as compensation expense in general and administrative operating costs and expenses in the condensed consolidated statement of comprehensive income in the period in which it is earned. As of March 31, 2021, the Company has not accrued an earnout payment based on current forecasted performance.

The underperformance amount related to the $6.0 million holdback is calculated as follows: if the lead performance percentage, calculated as the calendar year 2021 closed policy amount divided by the closed policy performance target of 50,000 closed policy leads, is less than or equal to 60%, the underperformance amount shall be calculated as 100% less the lead performance percentage multiplied by $30.0 million. As of March 31, 2021, current forecasted performance is expected to exceed 60%.

The Company will accrue interest on the remaining holdback of $5.5 million, after the net working capital true-up of $0.5 million, through the 15-month anniversary of the closing date in interest expense, net in the condensed consolidated statement of comprehensive income.

Under the terms of the Asset Purchase Agreement, the total consideration for the acquisition consisted of the following as of the acquisition date (in thousands):


Base purchase price	$	30,000
Net working capital true-up	(499)
Total Purchase Consideration	$	29,501

At the date of acquisition, the fair value of net tangible assets acquired approximated their carrying value. The non-compete agreements were valued using the income approach, and the customer relationships were valued using the multiple period excess earnings method. As such, all aforementioned intangible assets were valued using Level 3 inputs.

Goodwill resulting from the transaction constitutes the excess of the consideration paid over the fair values of the assets acquired and liabilities assumed and primarily represents the benefits of leveraging the exclusive publisher relationships in the business. This acquired goodwill is allocated to the Senior segment and $3.8 million is deductible for tax purposes after adding back acquisition costs.

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed as of the acquisition date (in thousands):


Description	Estimated Life	Amount
Accounts receivable		$	1,301
Total tangible assets acquired		1,301

Non-compete agreements	5 years	1,000
Vendor relationships	9 years	23,700
Goodwill	Indefinite	3,500
Total intangible assets acquired		28,200
Net Assets Acquired		$	29,501

The Company will amortize the intangible assets acquired on a straight-line basis over their estimated remaining lives, ranging from five to nine years.

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From the date of acquisition, February 1, 2021, through March 31, 2021, the lead distribution company generated $2.6 million of lead generation revenue, all of which was consumed by the Senior segment.

Recent Acquisition—On April 30, 2021, the Company acquired 100% of the outstanding shares of Express Med Pharmaceutical Inc., aleading specialty pharmaceutical distributor, for an aggregate purchase price of up to $24.0 million (subject to customary adjustments), as set forth in the Stock Purchase Agreement dated April 30, 2021. The purchase price is comprised of $20.0 million, of which $17.5 million was paid in cash at the closing of the transaction with an additional $2.5 million of holdback for indemnification claims and an earnout of up to $4.0 million. The primary purpose of the acquisition was to take advantage of our technology and customer base to facilitate better patient care through coordination of strategic, value-based care partnerships.

3.PROPERTY AND EQUIPMENT—NET

Property and equipment—net consisted of the following:

(in thousands) September 30, 2020 June 30, 2020
Computer hardware $ 13,189 $ 9,829
Equipment(1)
2,415 2,443
Leasehold improvements 19,323 17,692
Furniture and fixtures 5,259 5,259
Work in progress 5 1,267
Total 40,191 36,490
Less accumulated depreciation (15,656) (14,340)
Property and equipment—net $ 24,535 $ 22,150


(in thousands)	March 31, 2021		June 30, 2020
Computer hardware	$	14,448	$	9,829
Equipment(1)	2,429		2,443
Leasehold improvements	18,526		17,692
Furniture and fixtures	5,012		5,259
Work in progress	67		1,267
Total	40,482		36,490
Less accumulated depreciation	(17,171)		(14,340)
Property and equipment—net	$	23,311	$	22,150

(1) Includes financing lease right-of-use assets.

Work in progress as of ~~September 30, 2020~~March 31, 2021 and June 30, 2020, primarily represents furniture and fixtures and tenant improvements, respectively, not yet put into service and are not yet being depreciated. Depreciation ~~expenses~~expense for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ were ~~$1.6~~$2.0 million and ~~$1.1~~$1.4 million, respectively, and $5.6 million and $3.8 million for the nine months ended March 31, 2021 and 2020, respectively.

4.SOFTWARE—NET

Software—net consisted of the following:


(in thousands)	(in thousands)	September 30, 2020		June 30, 2020		(in thousands)	March 31, 2021		June 30, 2020
Software	Software	$	12,361	$	10,999	Software	$	14,197	$	10,999
Work in progress	Work in progress	2,347		1,922		Work in progress	3,880		1,922
Total	Total	14,708		12,921		Total	18,077		12,921
Less accumulated amortization	Less accumulated amortization	(5,369)		(4,522)		Less accumulated amortization	(6,564)		(4,522)
Software—net	Software—net	$	9,339	$	8,399	Software—net	$	11,513	$	8,399

Work in progress as of ~~September 30, 2020~~March 31, 2021 and June 30, 2020, primarily represents costs incurred for software not yet put into service and are not yet being depreciated. For the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ the Company capitalized internal-use software and website development costs of ~~$1.6~~$2.2 million and ~~$1.2~~$2.0 million, respectively, and recorded amortization expense of ~~$0.9~~$1.0 million and ~~$0.3~~$0.7 million, respectively. For the nine months ended March 31, 2021 and 2020, the Company capitalized internal-use software and website development costs of $5.4 million and $4.4 million, respectively, and recorded amortization expense of $2.7 million and $1.5 million, respectively.

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5.INTANGIBLE ASSETS AND GOODWILL

Intangible assets—The Company's intangible assets include those acquired as part of the acquisition of the controlling interest in Auto & Home in August 2012, ~~as well as from~~ the May 2020 acquisition of ~~InsideResponse.~~InsideResponse, and the February 2021 acquisition of a lead distribution company. The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of such assets may not be recoverable. During the three and nine months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ there were no such indicators.

Goodwill—In August of 2012, the Company acquired the remaining interest in Auto & Home and recorded goodwill as the excess of the total consideration transferred plus the acquisition-date fair value of the previously held equity interest over the fair values of the identifiable net assets acquired. Further, in May 2020 and February 2021, the

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Company recorded as goodwill the excess of the purchase price over the estimated fair values of identifiable assets and liabilities acquired from ~~InsideResponse.~~InsideResponse and the lead distribution company, respectively. There were 0 goodwill impairment charges recorded during the three and nine months ended ~~September 30, 2020~~March 31, 2021 and ~~2019.~~2020.

Goodwill is assigned to reporting units that are expected to benefit from the synergies of the business combination as of the acquisition date and becomes identified with that reporting unit in its entirety. As such the reporting unit as a whole supports the recovery of its goodwill. For the aforementioned acquisitions, the reporting units are Auto & Home and Senior, respectively.

The carrying amounts, accumulated amortization, net carrying value, and weighted average remaining life of our definite-lived amortizable intangible assets as well as our goodwill are presented in the tables below (dollars in thousands, useful life in years):


		September 30, 2020							June 30, 2020								March 31, 2021							June 30, 2020
		Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount		Weighted-average Remaining Useful Life	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount		Weighted-average Remaining Useful Life		Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount		Weighted-Average Remaining Useful Life	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount		Weighted-Average Remaining Useful Life
Total intangible assets subject to amortization	Total intangible assets subject to amortization															Total intangible assets subject to amortization
Customer relationships-Auto & Home		$	853	$	(689)	$	164		$	853	$	(680)	$	173
InsideResponse									—		—		—
Customer relationships																Customer relationships	$	16,922	$	(2,812)	$	14,110		$	16,922	$	(1,011)	$	15,911
Trade Name	Trade Name	2,680		(223)		2,457			2,680		(88)		2,592			Trade Name	2,680		(491)		2,189			2,680		(88)		2,592
Proprietary Software-5 year	Proprietary Software-5 year	780		(65)		715			780		(26)		754			Proprietary Software-5 year	780		(143)		637			780		(26)		754
Proprietary Software-2 year	Proprietary Software-2 year	262		(55)		207			262		(22)		240			Proprietary Software-2 year	262		(120)		142			262		(22)		240
Non-compete agreements	Non-compete agreements	192		(27)		165			192		(16)		176			Non-compete agreements	1,192		(92)		1,100			192		(16)		176
Customer relationships		16,069		(957)		15,112			16,069		(331)		15,738
Vendor Relationships																Vendor Relationships	23,700		(440)		23,260			0		0		0
Total intangible assets	Total intangible assets	$	20,836	$	(2,016)	$	18,820	6.2	$	20,836	$	(1,163)	$	19,673	6.4	Total intangible assets	$	45,536	$	(4,098)	$	41,438	7.4	$	20,836	$	(1,163)	$	19,673	6.4

Total indefinite-lived assets	Total indefinite-lived assets															Total indefinite-lived assets
Goodwill-Auto & Home	Goodwill-Auto & Home	$	5,364			$	5,364		$	5,364			$	5,364		Goodwill-Auto & Home	$	5,364			$	5,364		$	5,364			$	5,364
Goodwill-Senior	Goodwill-Senior	41,092				41,092			41,213				41,213			Goodwill-Senior	44,591				44,591			41,213				41,213
Total goodwill	Total goodwill	$	46,456			$	46,456		$	46,577			$	46,577		Total goodwill	$	49,955			$	49,955		$	46,577			$	46,577

For the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ amortization expense related to intangible assets totaled ~~$0.8~~$1.3 million and less than $0.1 million, respectively, and $2.9 million and less than $0.1 million for the nine months ended March 31, 2021 and 2020, respectively.

Changes in the ~~carrying amount~~balance of goodwill for the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, are as follows (in thousands):

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Balance, June 30, 2020	$	46,577
Measurement period adjustments(1)	~~(121)~~(122)
~~Balance, September 30, 2020~~Goodwill from the acquisition of a lead distribution company	$	~~46,456~~3,500
Balance, March 31, 2021	$	49,955

(1) Represents measurement period adjustments related to the InsideResponse acquisition ~~(see~~(refer to Note 2 to the condensed consolidated financial ~~statements)~~statements for further details).

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As of ~~September 30, 2020,~~March 31, 2021, expected amortization expense in future periods were as follows (in thousands):


		Customer Relationships-Auto & Home		Trade Name		Proprietary Software		Non-compete agreements		Customer relationships		Total			Trade Name		Proprietary Software		Non-compete agreements		Vendor Relationships		Customer relationships		Total
Remainder fiscal 2021	Remainder fiscal 2021	$	29	$	402	$	215	$	48	$	1,722	$	2,416	Remainder fiscal 2021	$	134	$	72	$	66	$	658	$	584	$	1,514
2022	2022	32		536		265		64		2,296		3,193		2022	536		265		264		2,633		2,328		6,026
2023	2023	28		536		156		53		2,296		3,069		2023	536		156		253		2,633		2,324		5,902
2024	2024	23		536		156		0		2,296		3,011		2024	536		156		200		2,633		2,319		5,844
2025	2025	20		447		130		0		2,296		2,893		2025	447		130		200		2,633		2,316		5,726
Thereafter	Thereafter	32		0		0		0		4,206		4,238		Thereafter	0		0		117		12,070		4,239		16,426
Total	Total	$	164	$	2,457	$	922	$	165	$	15,112	$	18,820	Total	$	2,189	$	779	$	1,100	$	23,260	$	14,110	$	41,438

6.DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

The Company uses derivative financial instruments to hedge against the interest rate risk associated with its ~~variable rate~~variable-rate debt as a result of the Company's exposure to fluctuations in interest rates associated with ~~a senior secured term loan facility~~the Term Loans (as defined in ~~an aggregate principal amount of $425.0 million with a syndicate of lenders led by Morgan Stanley as~~Note 8 to the ~~administrator for the lending group (the “Term Loan”)~~condensed consolidated financial statements). To accomplish this hedging strategy, the Company enters into interest rate swaps designated as cash flow hedges that are designed to be highly correlated to the underlying terms of the debt instruments to which their forecasted, ~~variable interest~~variable- rate payments are tied. To qualify for hedge accounting, the Company documents and assesses effectiveness at inception and in subsequent reporting periods. The fair value of interest rate swaps are recorded on ~~our~~the condensed consolidated balance sheets as an asset or liability with the related gains or losses reported as a component of accumulated other comprehensive income. The changes in fair value are reclassified from accumulated other comprehensive income into earnings as an offset to interest expense, net in the same period that the hedged items affect earnings. The Company does not engage in the use of derivative instruments for speculative or trading purposes.

We entered into a USD floored interest rate swap agreement on May 12, 2020, with an effective date of May 29, 2020, wherein the Company ~~has~~ exchanged a floating rate of interest of LIBOR (subject to a 1% floor) plus 6.00% on the notional amount of $325.0 million of the Company’s ~~$425.0~~$425.0 million 2019 Term Loan ~~(currently recorded~~(as defined in ~~long term debt on~~Note 8 to the condensed consolidated ~~balance sheets)~~financial statements) for a fixed rate payment of 6.00% plus 1.188%. ~~84.6%~~Subsequently, on March 12, 2021, as a result of the First Amendment (as defined in Note 8 to the condensed consolidated financial statements), the Company de-designated and ~~15.4%~~simultaneously re-designated the original interest rate swap with modified terms (the "Amended Interest Rate Swap"), matching those of ~~this derivative~~the 2021 Term Loan (as defined in Note 8 to the condensed consolidated financial statements), in order to maintain a highly effective hedge ~~$275.0 million at USD-LIBOR-BBA 1-month and $50.0 million at USD-LIBOR-BBA 6-month, respectively, until September 30, 2020, when repricing occurs~~relationship. The Amended Interest Rate Swap is designed as a hedge of the remaining forecasted interest payments on the ~~$50.0~~notional amount of $325.0 million ~~tranche, at which point the derivative instrument hedges the interest rate risk~~ of the ~~full $325.0~~Term Loans (as defined in Note 8 to the condensed consolidated financial statements). As the results of the modification indicate that the hedge remains highly effective, the Amended Interest Rate Swap continues to qualify for hedge accounting. As of the date of de-designation, $0.5 million will be recorded directly to general and administrative expense in ~~Term Loan debt at USD-LIBOR-BBA 1-month.~~the condensed consolidated statement of comprehensive income, as this represents the ineffective portion of the hedge in re-designation. The ~~interest rate swap~~Amended Interest Rate Swap terminates on November 5, 2024.

~~The interest rate swap qualifies for cash flow hedge accounting as it was determined to be highly effective at inception and it continued to remain effective as~~

Table of ~~September 30, 2020. The Company did not record any ineffectiveness related to the interest rate swap.~~Contents

In addition, the Company has determined that the majority of the inputs used to value its ~~interest rate swap~~Amended Interest Rate Swap fall within Level 2 of the fair value hierarchy as they primarily include other than quoted prices that are observable. Further, this valuation uses standard calculations and models that use readily observable market data as their basis. As a result, the Company classifies its ~~interest rate swap~~Amended Interest Rate Swap in Level 2 of the fair value hierarchy.

~~Table of Contents~~

The following table presents the fair value of the Company’s derivative financial instrument on a gross basis, as well as its classification on the Company’s condensed consolidated balance sheets for the periods presented:

(in thousands)

September 30, 2020

June 30, 2020

(in thousands)

March 31, 2021

June 30, 2020

Derivatives Designated as Hedging Instruments

Balance Sheet Location

Fair Value

Balance Sheet Location

Fair Value

Derivatives Designated as Hedging Instruments

Balance Sheet Location

Fair Value

Balance Sheet Location

Fair Value

Cash flow hedge

Other current liabilities

(2,009)

Other current liabilities

(1,669)

Cash flow hedge

Other Assets

Other current liabilities

(1,669)

The following table presents the unrealized ~~losses~~gains deferred to accumulated other comprehensive ~~loss~~income resulting from the Company’s derivative instruments designated as cash flow hedging instruments for the ~~three months ended September 30, 2020:~~periods presented:


~~(in thousands)~~	~~2020~~
~~Unrealized loss, before taxes~~	$	~~(497)~~
~~Income tax benefit~~	~~123~~
~~Unrealized loss, net of taxes~~	$	~~(374)~~


(in thousands)	Three Months Ended March 31, 2021		Nine Months Ended March 31, 2021
Unrealized gain, before taxes	$	2,226	$	1,729
Income tax expense	(551)		(428)
Unrealized gain, net of taxes	$	1,675	$	1,301

The following table presents information about the reclassification of gains and losses from accumulated other comprehensive loss into earnings resulting from the Company’s derivative instruments designated as cash flow hedging instruments for ~~three months ended September 30, 2020:~~the periods presented:


~~(in thousands)~~	~~2020~~
~~Interest expense~~	$	~~156~~
~~Income tax benefit~~	~~(39)~~
~~Net reclassification into earnings~~	$	~~117~~


(in thousands)	Three Months Ended March 31, 2021		Nine Months Ended March 31, 2021
Interest expense	$	180	$	491
Income tax benefit	(45)		(123)
Net reclassification into earnings	$	135	$	368

Amounts included in accumulated other comprehensive ~~loss~~income are recorded net of the related income tax effects. The following table details the changes in accumulated other comprehensive ~~loss:~~gain:


(in thousands)	Derivative Instruments
Balance at June 30, 2020	$	(1,254)
Unrealized ~~losses,~~gains, net of related tax ~~benefit~~expense of ~~$0.1~~$0.4 million	~~(374)~~1,301
Amount reclassified into earnings, net of related taxes of ~~less than~~ $0.1 million	~~117~~368
Balance at ~~September 30, 2020~~March 31, 2021	$	~~(1,511)~~415

As of ~~September 30, 2020,~~March 31, 2021, the Company estimates that ~~$0.6~~$0.9 million will be reclassified into interest expense during the next twelve months.

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7.LEASES

The Company has entered into various lease agreements for office space and other equipment as lessee. At contract inception, the Company determines that a contract contains a lease if the contract conveys the right to control the use of identified property, plant, or equipment (an identified asset) for a period of time in exchange for consideration. If a contract contains a lease, the Company recognizes a right-of-use asset and a lease liability on the condensed consolidated balance sheet at lease commencement. The Company has elected a practical expedient to make an accounting policy not to record short-term leases on the condensed consolidated balance sheet, defined as leases with an initial term of 12 months or less that do not contain purchase options that the lessee is reasonably certain to elect.

~~Table of Contents~~

Right-of-use assets represent the Company’s right to use an underlying asset for the lease term as the Company has control over an economic resource and is benefiting from the use of the asset. Lease liabilities represent the Company’s obligation to make payments for that right of use. Right-of-use assets and lease liabilities are determined by recognizing the present value of future lease payments using the Company’s incremental borrowing rate, which is the rate we would have to pay to borrow on a collateralized basis based upon information available at the lease commencement date. The right-of-use asset is measured at the commencement date by totaling the amount of the initial measurement of the lease liability, adding any lease payments made to the lessor at or before the commencement date, subtracting any lease incentives received, and adding any initial direct costs incurred by the Company.

When lease terms include renewal or termination options, the Company determines the lease term as the noncancelable period of the lease, plus periods covered by an option to extend the lease if the Company is reasonably certain to exercise the option. The Company considers an option to be reasonably certain to be exercised by the Company when a significant economic incentive exists.

The Company has lease agreements with lease and nonlease components. The Company elected the practical expedient to make an accounting policy election by class of underlying asset, to not separate nonlease components from the associated lease components and instead account for each separate lease component and its associated nonlease components as a single lease component. The Company has applied this accounting policy election to all asset classes.

The majority of the Company’s leases are operating leases related to office space. The Company leases office facilities in the United States in San ~~Francisco, California; San~~ Diego, California; Centennial, Colorado; Jacksonville, Florida; Overland Park, Kansas; Wilmington, North Carolina; ~~and~~ Des Moines, ~~Iowa~~Iowa; and Oakland, California under noncancelable operating leases that expire at various dates through July 2029. The Company recognizes lease expense for operating leases on a straight-line basis over the respective lease term. The Company has operating leases with remaining lease terms of less than one year to ~~nine~~eight years.

The Company has entered into noncancelable agreements to sublease portions of its office facilities to unrelated third parties. Sublease rental income is recorded as a reduction of rent expense in general and administrative operating costs and expenses in the ~~accompanying~~condensed consolidated ~~statement~~statements of comprehensive income. Sublease rental income was $0.4 million and $0.1 million for the three months ended ~~September 30, 2020.~~March 31, 2021 and 2020, respectively, and $0.6 million and $0.2 million for the nine months ended March 31, 2021 and 2020, respectively.

Operating lease expense was ~~$1.9~~$2.0 million and $5.9 million for the three and nine months ended ~~September 30, 2020,~~March 31, 2021, respectively, recorded in general and administrative operating costs and expenses in the condensed consolidated statements of comprehensive income.

~~The Company has not entered into any leases which have not yet commenced as of September 30, 2020.~~

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Right-of-Use Asset and Lease Liability—The right-of-use assets and lease liabilities were as follows as of ~~September 30, 2020:~~March 31, 2021:


(in thousands)	Balance Sheet Classification	Amount
Assets
Operating leases	Operating lease right-of-use assets	$	~~30,142~~30,381
Finance leases	Property and equipment - net	~~157~~228
Total lease right-of-use assets		~~30,299~~30,609

Liabilities
Current
Operating leases	Operating lease liabilities - current	~~4,685~~5,130
Finance leases	Other current liabilities	~~168~~202
Non-current
Operating leases	Operating lease liabilities	~~37,600~~37,716
Finance leases	Other liabilities	4875
Total lease liabilities		$	~~42,501~~43,123

Lease Costs—The components of lease costs were as follows for the ~~three months ended September 30, 2020, were as follows:~~periods presented:


~~(in thousands)~~	~~Amount~~
~~Finance lease costs(1)~~	$	66
~~Operating lease costs(2)~~	~~1,927~~
~~Short-term lease costs~~	67
~~Variable lease costs(3)~~	~~265~~
~~Sublease income~~	~~(65)~~
~~Total net lease costs~~	$	~~2,260~~


(in thousands)	Three Months Ended March 31, 2021		Nine Months Ended March 31, 2021
Finance lease costs(1)	$	69	$	194
Operating lease costs(2)	1,980		5,859
Short-term lease costs	42		168
Variable lease costs(3)	201		915
Sublease income	(403)		(638)
Total net lease costs	$	1,889	$	6,498

(1) Primarily consists of amortization of finance lease right-of-use assets and an immaterial amount of interest on finance lease liabilities recorded in operating costs and expenses and interest expense, net in the condensed consolidated statements of comprehensive income.

(2) Recorded in operating costs and expenses in the condensed consolidated statements of comprehensive income.

(3) Variable lease costs are not included in the measurement of the lease liability or right-of-use asset as they are not based on an index or ~~rate. Primarily~~rate and primarily represents common area maintenance charges and real estate taxes recorded in operating costs and expenses in the condensed consolidated statements of comprehensive income.

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Supplemental Information—Supplemental information related to leases was as follows as of and for the ~~three~~nine months ended ~~September 30, 2020:~~March 31, 2021:


(in thousands)	(in thousands)	Operating Leases		Finance leases		Total		(in thousands)	Operating Leases		Finance leases		Total
Cash paid for amounts included in measurement of liabilities:	Cash paid for amounts included in measurement of liabilities:							Cash paid for amounts included in measurement of liabilities:
Operating cash flows from leases	Operating cash flows from leases	$	1,451	$	3	$	1,454	Operating cash flows from leases	$	5,045	$	8	$	5,053
Financing cash flows from leases	Financing cash flows from leases	0		68		68		Financing cash flows from leases	0		201		201
Right-of-use assets obtained in exchange for new lease liabilities	Right-of-use assets obtained in exchange for new lease liabilities	$	1,478	$	0	$	1,478	Right-of-use assets obtained in exchange for new lease liabilities	$	3,632	$	194	$	3,826


		Operating Leases		Finance leases			Operating Leases		Finance leases
Weighted-average remaining lease term (in years)	Weighted-average remaining lease term (in years)	7.55		1.17		Weighted-average remaining lease term (in years)	7.05		1.31
Weighted-average discount rate	Weighted-average discount rate	9.64	%	5.22	%	Weighted-average discount rate	9.63	%	6.51	%

Maturities of Lease Liabilities—As of ~~September 30, 2020,~~March 31, 2021, remaining maturities of lease liabilities for each of the next five fiscal years and thereafter are as follows:


(in thousands)	(in thousands)	Operating leases		Finance leases		Total		(in thousands)	Operating leases		Finance leases		Total
Remainder of 2021	Remainder of 2021	$	5,731	$	156	$	5,887	Remainder of 2021	$	2,145	$	65	$	2,210
2022	2022	8,493		59		8,552		2022	8,946		196		9,142
2023	2023	7,936		5		7,941		2023	8,478		27		8,505
2024	2024	8,298		0		8,298		2024	8,857		0		8,857
2025	2025	8,294		0		8,294		2025	8,870		0		8,870
2026	2026	5,997		0		5,997		2026	6,591		0		6,591
Thereafter	Thereafter	15,066		0		15,066		Thereafter	15,115		0		15,115
Total undiscounted lease payments	Total undiscounted lease payments	59,815		220		60,035		Total undiscounted lease payments	59,002		288		59,290
Less: interest	Less: interest	(17,530)		(4)		(17,534)		Less: interest	16,156		11		16,167
Present value of lease liabilities	Present value of lease liabilities	$	42,285	$	216	$	42,501	Present value of lease liabilities	$	42,846	$	277	$	43,123

The following table summarizes the future annual minimum lease obligations under non-cancelable operating leases at June 30, 2020, under the previous lease accounting standard ASC 840, Leases (in thousands):


2021	$	8,781
2022	8,497
2023	7,991
2024	8,353
2025	8,306
Thereafter	21,262
Total minimum lease payments	$	63,190

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8.DEBT

~~Credit Agreement and~~ Senior Secured Credit Facility— Debt consisted of the following:

(in thousands) September 30, 2020 June 30, 2020
Term Loan 325,000 $ 325,000
Unamortized debt issuance costs on Term Loan (5,483) (5,819)
Unamortized debt discount on Term Loan (6,942) (7,367)
Total debt $ 312,575 $ 311,814


(in thousands)	March 31, 2021		June 30, 2020

Term Loans	$	471,912	$	325,000
Unamortized debt issuance costs on Term Loans	(4,387)		(5,819)
Unamortized debt discount on Term Loans	(6,910)		(7,367)
Total debt	$	460,615	$	311,814

On November 5, 2019, the Company entered into a ~~new~~ credit agreement with UMB Bank N.A. (“UMB”) as a lender and revolving agent and Morgan Stanley Capital Administrators, Inc. (“Morgan Stanley”) as a lender and the administrative agent for a syndicate of lenders party to the agreement (the “Senior Secured Credit Facility”). The Senior Secured Credit Facility provides for (1) a secured revolving loan facility with UMB in an aggregate principal amount of up to $75.0 million (the “Revolving Credit Facility”) and (2) ~~the~~a senior secured term loan facility in an aggregate principal amount of $425.0 million (the "2019 Term ~~Loan. The outstanding balance under the prior credit agreement with UMB was rolled into the Revolving Credit Facility and will continue to be used for general working capital purposes as needed.~~Loan"). The proceeds of the 2019 Term Loan were used (i) to finance a distribution in November 2019 to all holders of the Company’s common and preferred stock as well as holders of stock options in an aggregate amount of $275.0 million (the “Distribution”), (ii) to fund cash to the balance sheet in an aggregate amount of $68.0 million, equal to the first two years of interest-only payments due in respect of the 2019 Term Loan, (iii) to pay the debt issuance costs incurred for the Senior Secured Credit Facility, and (iv) for general corporate purposes. ~~The~~Upon the completion of the Company's initial public offering on May 26, 2020 (the "IPO"), the Company paid down $100.0 million of the 2019 Term Loan.

On February 24, 2021, the Company entered into the First Amendment to the Senior Secured Credit Facility ~~contains customary events~~(the “First Amendment”) with certain of ~~default~~its existing lenders (excluding "non-consenting lenders" that decided not to participate in the First Amendment) and Morgan Stanley as administrative agent. The First Amendment amends the existing Senior Secured Credit Facility to, among other things, (i) provide for (x) an ~~asset coverage ratio covenant. As of September 30, 2020,~~additional $231.0 million senior secured term loan (the "2021 Term Loan", together with the ~~Company was in compliance with all~~2019 Term Loan, the "Term Loans") and (y) a $145.0 million senior secured delayed draw term loan facility (the “DDTL Facility”), which may be drawn from time to time, subject to certain conditions, during the first twelve months following the date of the ~~covenants. The Company has granted a security interest in all of~~First Amendment, (ii) reduce the Company’s ~~assets as collateral.~~

~~The Company paid $8.5 million~~interest rate on the Term Loans, (iii) make certain changes to the ~~lenders of the Term Loan as an original issue discount which was recorded as a reduction to the carrying amount of the Term Loan~~covenants in ~~debt in the consolidated balance sheets as of September 30, 2020 and June 30, 2020. The debt discount is being amortized through interest expense on a straight-line basis over the~~ ~~five-year life of~~ the Senior Secured Credit ~~Facility.~~Facility governing the Company’s operating flexibility and (iv) to eliminate the restricted cash balance reserved for interest noted above. The proceeds of the 2021 Term Loan were used (i) to pay back $84.1 million of the 2019 Term Loan to the non-consenting lenders, (ii) to finance permitted acquisitions and investments, (iii) to pay the debt issuance costs incurred for the First Amendment, and (iv) for general corporate purposes. As of ~~September 30, 2020,~~March 31, 2021, after giving effect to the ~~balance~~First Amendment, the aggregate principal amount of Term Loans outstanding was $471.9 million, the ~~unamortized debt discount in debt in~~borrowing capacity under the ~~consolidated balance sheet~~DDTL Facility was ~~$6.9~~$145.0 million, and the borrowing capacity under the Revolving Credit Facility was $75.0 million.

The Revolving Credit Facility accrues interest on amounts drawn at a rate per annum equal to either (a) LIBOR plus 4.0% or (b) a base rate plus 3.0%, at the Company’s option. The Term ~~Loan bears~~Loans and any loans under the DDTL Facility bear interest on the outstanding principal amount thereof at a rate per annum equal to either (a) LIBOR (subject to a floor of 0.75%) plus ~~6.0%~~5.00% or (b) a base rate plus ~~5.0%~~4.00%, at the Company’s option. The Company’s risk management strategy includes entering into interest rate swap agreements from time to time to protect against unfavorable interest rate changes relating to forecasted debt transactions. ~~See~~Refer to Note 6 to the condensed consolidated financial statements for ~~more information.~~further details.

The Term ~~Loan is~~Loans are repayable beginning from March 31, 2022, in equal quarterly installments in an aggregate annual amount equal to 1% of the original principal amount of the Term ~~Loan,~~Loans, with the balance payable on the maturity date of November 5, 2024. ~~Upon~~The Revolving Credit Facility and the ~~completion~~DDTL Facility also have a maturity date of ~~the Company's~~ ~~initial public offering on May 26, 2020 (the "IPO"), the Company paid down $100.0 million of the Term Loan.~~November 5, 2024.

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The First Amendment contains customary affirmative and negative covenants and events of default. In addition, the First Amendment contains a financial covenant, requiring the Company and certain of its subsidiaries to ~~paying~~maintain a minimum asset coverage ratio. As of March 31, 2021, the Company was in compliance with all of the required covenants. The obligations of the Company under the First Amendment are guaranteed by certain of the Company’s subsidiaries, and secured by a security interest ~~on outstanding principal amounts under~~in all assets of the Company, subject to certain exceptions detailed in the First Amendment and related ancillary documentation.

The Company had incurred $8.0 million in debt issuance costs related to the Senior Secured Credit ~~Facilities,~~Facility of which $1.2 million was allocated to the Revolving Credit Facility and was recorded in other assets in the condensed consolidated balance sheet, and $6.8 million was allocated to the 2019 Term Loan and was recorded as a reduction to the carrying amount of the 2019 Term Loan in debt in the condensed consolidated balance sheet. Additionally, the Company paid $8.5 million to the lenders of the 2019 Term Loan as an original issue discount (“OID”), which also was recorded as a reduction to the carrying amount of the 2019 Term Loan in debt in the condensed consolidated balance sheets. The debt issuance costs and OID incurred were being amortized through interest expense on a straight-line basis over the five-year life of the Senior Secured Credit Facility.

To consummate the transaction, the Company incurred $0.7 million in debt issuance costs related to the First Amendment and paid $2.3 million to the remaining lenders of the 2021 Term Loan as an OID, both of which were recorded as a reduction to the carrying amount of the Term Loans.

In accordance with ASC 470-50-40 "Debt Modification and Extinguishments," the First Amendment was accounted for as a modification of debt for the lenders that remained in the syndicate, while the non-consenting lenders were accounted for as an extinguishment of debt. Therefore, the new debt issuance costs were allocated on a pro-rata basis and treated as follows:

•Revolving Credit Facility—The remaining unamortized balance of debt issuance costs of $0.9 million and the new debt issuance costs incurred related to the First Amendment of $0.2 million will be deferred and amortized through interest expense on a straight-line basis over the remaining term of the agreement.

The Company is required to pay UMB an unused commitment fee of 0.15%, in respect of the unutilized commitments under the Revolving Credit Facility. ~~The Revolving Credit Facility also has a maturity date of November 5, 2024.~~

~~Amortization~~•DDTL Facility—As there were no upfront commitment fees for the DDTL Facility, the Company did not allocate any debt issuance costs to the DDTL Facility.

The Company is required to pay a ticking fee on the DDTL Facility commitments based on the average daily balance of the unused amount of the aggregate DDTL Facility commitments during the preceding fiscal quarter, multiplied by 1% per annum.

•Term Loans—For the extinguished debt related to the non-consenting lenders, the Company recognized a $3.3 million loss on debt extinguishment in the condensed consolidated statements of comprehensive income for the three and nine months ended March 31, 2021, consisting of unamortized debt issuance costs of $1.1 million and unamortized OID of $1.4 million and a 1% breakage fee associated with the payoff of the non-consenting lenders of $0.8 million.

The remaining unamortized balance of debt ~~financing~~issuance costs and OID related to the 2019 Term Loan of $3.8 million and $4.8 million, respectively, and the new debt issuance costs incurred and the OID related to the First Amendment of $0.7 million and $2.3 million, respectively, will be deferred and amortized through interest expense on a straight-line basis over the remaining term of the agreement.

Total amortization of debt issuance costs was $0.8 million ~~and less than $0.1 million~~ during both the three months ended ~~September 30,~~March 31, 2021 and 2020, and ~~2019,~~ $2.5 million and $1.4 million during the nine months ended March 31, 2021 and 2020,

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respectively, which was included in interest expense, net in the Company’s condensed consolidated statements of comprehensive income.

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9.COMMITMENTS AND CONTINGENCIES

Lease Obligations—Refer to Note 7 to the condensed consolidated financial statements for commitments related to our operating leases.

Legal Contingencies and Obligations—From time to time, the Company is subject to legal proceedings and claims in the ordinary course of business. The Company currently is not aware of any legal proceedings or claims that it believes will have, individually or in the aggregate, a material adverse effect on its business, financial condition, operating results, or cash flows.

10.SHAREHOLDERS' EQUITY

Common Stock—As of ~~September 30, 2020,~~March 31, 2021, the Company has reserved the following authorized, but unissued, shares of common stock:


Employee Stock Purchase Plan ("ESPP")						~~1,400,000~~1,343,560
Stock awards outstanding under 2020 Plan						~~1,858,343~~1,925,729
Stock awards available for grant under 2020 Plan						~~7,741,657~~7,674,271
Options outstanding under 2003 Plan						~~3,265,989~~2,102,305
Options available for grant under 2003 Plan						0
Total						~~14,265,989~~13,045,865

Share-Based Compensation Plans

The Company has awards outstanding from two share-based compensation plans: the 2003 Stock Incentive Plan (the "2003 Stock Plan") and the 2020 Omnibus Incentive Plan (the "2020 Stock Plan"~~) (collectively,~~ and, collectively with the 2003 Stock Plan, the “Stock Plans”). However, no further awards will be made under the 2003 Stock Plan. The Company's Board of Directors adopted, and shareholders approved, the 2020 Stock Plan in connection with the IPO, which provides for the grant of incentive stock options (“~~ISOs”~~ISO's”), nonstatutory stock options (“~~NSOs”~~NSO's”), stock appreciation rights, restricted stock awards, restricted stock unit awards ("~~RSUs"~~RSU's"), performance-based cash awards ("~~PSUs"~~PSU's"), and other forms of equity compensation (collectively, “stock awards”). All awards may be granted to employees, non-employee directors, and consultants of the Company and its subsidiaries and affiliates except for ~~ISOs,~~ISO's, which can only be granted to current employees of the Company.

The Company accounts for its share-based compensation awards in accordance with ASC 718, Compensation—Stock Compensation (“ASC 718”) which requires all share-based compensation to be recognized in the income statement based on fair value and applies to all awards granted, modified, canceled, or repurchased after the effective date.

Total share-based compensation for stock awards included in general and administrative expense in our condensed consolidated statements of comprehensive income was as ~~follows:~~

Three Months Ended September 30,
(in thousands) 2020 2019
Share-based compensation related to:
Equity classified stock options $ 362 22
Equity classified restricted stock units 415 0
Equity classified performance stock units 128 0
Total share-based compensation $ 905 $ 22

follows for the periods presented:

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	Three Months Ended March 31,				Nine Months Ended March 31,
(in thousands)	2021		2020		2021		2020
Share-based compensation related to:
Equity classified stock options	$	451	$	19	$	1,269	$	9,283
Equity classified RSU's	648		0		1,608		0
Equity classified PSU's	190		0		512		0
Total	$	1,289	$	19	$	3,389	$	9,283

Stock Options—The fair value of each option (for purposes of calculation of share-based ~~compensation) was~~compensation expense) is estimated ~~on the date of grant~~ using the Black-Scholes-Merton option pricing ~~formula~~model that uses assumptions determined atas of the date of the grant. Use of this option pricing model requires the input of subjective assumptions. These assumptions include estimating the length of time employees will retain their vested stock options before exercising them ("expected term"), the estimated volatility of the Company's common stock price over the expected term ("volatility"), the number of options that will ultimately not complete their vesting requirements ("assumed forfeitures"), the risk-free interest rate that reflects the interest rate at grant date on zero-coupon United States governmental bonds that have a remaining life similar to the expected term ("risk-free interest rate"), and the dividend yield assumption which is based on the Company's dividend payment history and management's expectations of future dividend payments ("dividend yield"). Changes in the subjective assumptions can materially affect the estimate of the fair value of share-based compensation and, consequently, the related amount recognized in the condensed consolidated statements of comprehensive income.

The Company used the following weighted-average assumptions for the stock options granted during the ~~three~~nine months ended ~~September 30, 2020.~~March 31, 2021. There were no stock options granted during the ~~three~~nine months ended ~~September 30, 2019.~~March 31, 2020.

~~2020~~2021

Volatility

25.0%

Risk-free interest rate

~~0.3%~~0.4%

Dividend yield

Assumed forfeitures

Expected ~~lives~~term (in years)

~~6.25~~6.24

Weighted-average fair value (per share)

$~~4.84~~4.89

The following table summarizes stock option activity under the Stock Plans for the ~~three~~nine months ended ~~September 30, 2020:~~March 31, 2021:


		Number of Options	Weighted- Average Exercise Price		Weighted- Average Remaining Contractual Term (in Years)	Aggregate Intrinsic Value (in Thousands)			Number of Options	Weighted- Average Exercise Price		Weighted- Average Remaining Contractual Term (in Years)	Aggregate Intrinsic Value (in Thousands)
Outstanding—June 30, 2020	Outstanding—June 30, 2020	4,067,417	$	2.69				Outstanding—June 30, 2020	4,067,417	$	2.69
Options granted	Options granted	993,675	19.09					Options granted	1,035,181	19.25
Options exercised	Options exercised	(440,428)	0.86					Options exercised	(1,598,824)	0.90
Options forfeited/expired/cancelled	Options forfeited/expired/cancelled	0	0					Options forfeited/expired/cancelled	(12,932)	11.14
Outstanding—September 30, 2020		4,620,664	$	6.39	5.92	$	64,536
Vested and exercisable—September 30, 2020		2,970,757	$	0.91	3.94	$	57,469
Outstanding—March 31, 2021								Outstanding—March 31, 2021	3,490,842	$	8.38	6.36	$	73,752
Vested and exercisable—March 31, 2021								Vested and exercisable—March 31, 2021	1,947,241	$	0.98	4.16	$	55,560

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As of ~~September 30, 2020,~~March 31, 2021, there was ~~$6.2~~$5.5 million in unrecognized compensation cost related to unvested stock options granted, which is expected to be recognized over a weighted-average period of ~~3.58~~3.10 years.

The Company received cash of ~~$0.3~~$1.8 million and ~~$1.7~~$5.4 million in connection with stock options exercised, net of cashless exercises, during the ~~three~~nine months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ respectively.

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Restricted Stock—The following table summarizes restricted stock unit activity under the 2020 Stock Plan for the ~~three~~nine months ended ~~September 30, 2020:~~March 31, 2021. There were no RSU's granted during the nine months ended March 31, 2020.


		Number of Restricted Stock Units	Weighted-Average Grant Date Fair Value			Number of Restricted Stock Units	Weighted-Average Grant Date Fair Value
Unvested as of June 30, 2020	Unvested as of June 30, 2020	150,000	$	20.00	Unvested as of June 30, 2020	150,000	$	20.00
Granted	Granted	221,294	17.94		Granted	258,697	18.67
Vested	Vested	0			Vested	0	0
Cancelled	Cancelled	0			Cancelled	(3,879)	17.89
Unvested as of September 30, 2020		371,294	$	18.77
Unvested as of March 31, 2021					Unvested as of March 31, 2021	404,818	$	19.17

As of ~~September 30, 2020,~~March 31, 2021, there was ~~$6.4~~$6.0 million of unrecognized compensation cost related to unvested restricted stock units granted, which is expected to be recognized over a weighted-average period of ~~3.34~~2.73 years.

Performance Stock—The following table summarizes performance stock unit activity under the 2020 Stock Plan for the ~~three~~nine months ended ~~September 30, 2020:~~March 31, 2021. There were no PSU's granted during the nine months ended March 31, 2020.


		Number of Performance Stock Units	Weighted-Average Grant Date Fair Value			Number of Performance Stock Units	Weighted-Average Grant Date Fair Value
Unvested as of June 30, 2020	Unvested as of June 30, 2020	0			Unvested as of June 30, 2020	0	$	0
Granted	Granted	132,374	$	17.92	Granted	132,374	17.92
Vested	Vested	0			Vested	0	0
Cancelled	Cancelled	0			Cancelled	0	0
Unvested as of September 30, 2020		132,374	$	17.92
Unvested as of March 31, 2021					Unvested as of March 31, 2021	132,374	$	17.92

As of ~~September 30, 2020,~~March 31, 2021, there was ~~$2.2~~$1.9 million of unrecognized compensation cost related to unvested performance stock units granted, which is expected to be recognized over a weighted-average period of ~~2.91~~2.41 years.

ESPP—The purpose of the ESPP is to provide the Company's eligible employees with an opportunity to purchase shares of its common stock through accumulated payroll deductions at 95% of the fair market value on the exercise date, but no less than the lesser of 85% of the fair market value of a share of common stock on the date the offering period commences or 85% of the fair market value of the common stock on the exercise date. At the conclusion of the six-month offering period on March 31, 2021, the Company issued 56,440 shares to its employees and recorded share-based compensation expense of $0.1 million and $0.3 million for the three and nine months ended March 31, 2021, respectively.

Secondary Offering—On March 8, 2021, the Company completed a secondary public offering ("Secondary Offering") of 10,600,000 shares of the Company’s common stock, par value $0.01 per share, by certain shareholders of the Company. The Company did not sell any shares of common stock and did not receive any

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proceeds from the Secondary Offering. Therefore, the offering did not increase the number of shares of common stock that are currently outstanding.

11.REVENUES FROM CONTRACTS WITH CUSTOMERS

Disaggregation of Revenue from Contracts with Customers—The disaggregation of revenue by segment and product is depicted for the periods presented below, and is consistent with how the Company evaluates its financial performance:


		Three Months Ended September 30,				Three Months Ended March 31,				Nine Months Ended March 31,
(in thousands)	(in thousands)	2020		2019			(in thousands)	2021		2020		2021		2020
Senior:	Senior:						Senior:
Commission revenue:	Commission revenue:						Commission revenue:
Medicare advantage	Medicare advantage	$	48,731	$	20,187		Medicare advantage	$	181,040	$	86,396	$	493,745	$	220,536
Medicare supplement	Medicare supplement	7,992		4,151			Medicare supplement	2,981		13,831		23,716		27,284
Prescription drug plan	Prescription drug plan	615		376			Prescription drug plan	449		355		2,166		2,391
Dental, vision, and health	Dental, vision, and health	2,723		1,001			Dental, vision, and health	4,671		2,450		13,041		5,674
Other commission revenue	Other commission revenue	459		(52)			Other commission revenue	619		221		1,822		380
Total commission revenue	Total commission revenue	60,520		25,663			Total commission revenue	189,760		103,253		534,490		256,265
Production bonus and other revenue	Production bonus and other revenue	12,679		1,921			Production bonus and other revenue	25,840		4,098		69,819		17,543
Total Senior revenue	Total Senior revenue	73,199		27,584			Total Senior revenue	215,600		107,351		604,309		273,808
Life:	Life:						Life:
Commission revenue:	Commission revenue:						Commission revenue:
Term		19,376		18,584
Core							Core	19,604		18,042		58,771		55,745
Final expense	Final expense	17,637		3,493			Final expense	20,625		6,596		48,641		13,480
Ancillary	Ancillary	584		569			Ancillary	1,213		604		2,180		1,859
Total commission revenue	Total commission revenue	37,597		22,646			Total commission revenue	41,442		25,242		109,592		71,084
Production bonus and other revenue	Production bonus and other revenue	5,226		4,961			Production bonus and other revenue	4,958		5,714		16,006		16,459
Total Life revenue	Total Life revenue	42,823		27,607			Total Life revenue	46,400		30,956		125,598		87,543
Auto & Home:	Auto & Home:						Auto & Home:
Total commission revenue	Total commission revenue	8,613		9,589			Total commission revenue	5,910		9,105		21,014		26,921
Production bonus and other revenue	Production bonus and other revenue	925		463			Production bonus and other revenue	1,063		1,337		2,738		2,140
Total Auto & Home revenue	Total Auto & Home revenue	9,538		10,052			Total Auto & Home revenue	6,973		10,442		23,752		29,061
Eliminations:	Eliminations:						Eliminations:
Total commission revenue	Total commission revenue	(185)		(76)			Total commission revenue	(319)		(145)		(784)		(344)
Production bonus and other revenue	Production bonus and other revenue	(1,206)		0			Production bonus and other revenue	(1,731)		0		(3,509)		0
Total Elimination revenue	Total Elimination revenue	(1,391)		(76)			Total Elimination revenue	(2,050)		(145)		(4,293)		(344)
Total commission revenue	Total commission revenue	106,545		57,822			Total commission revenue	236,793		137,455		664,312		353,926
Total production bonus and other revenue	Total production bonus and other revenue	17,624		7,345			Total production bonus and other revenue	30,130		11,149		85,054		36,142
Total revenue	Total revenue	$	124,169	$	65,167		Total revenue	$	266,923	$	148,604	$	749,366	$	390,068

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Contract Balances—After a policy is sold, the Company has no material additional or recurring obligations to the policyholder or the insurance carrier. As such, there are no contract liabilities recorded in the condensed consolidated balance sheets. As there is no activity in the contract asset balances other than the movement over time between long-term and short-term commissions receivable and accounts receivable as the policy is renewed, a separate roll forward other than what is shown on the condensed consolidated balance sheets is not relevant. Cumulative revenue catch-up adjustments related to changes in the estimates of transaction prices were not material for the three and nine months ended ~~September 30, 2020~~March 31, 2021 and ~~2019.~~2020.

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Production Bonuses and Other—During the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, the Company received advance payments of fiscal year 2021 marketing development funds, which will be amortized over the course of the year based on policies sold. As of ~~September 30, 2020,~~March 31, 2021, there was an unamortized balance remaining of ~~$19.2~~$7.8 million recorded in other current liabilities in the condensed consolidated balance sheet.

12.INCOME TAXES

For the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ the Company recognized income tax ~~benefits~~expense of ~~$1.1~~$7.2 million and ~~$0.4~~$7.4 million,, respectively, representing an effective tax rate of ~~413.5%~~16.5% and ~~20.7%~~23.7%, respectively. The differences from the Company’s federal statutory tax ~~rates~~rate to the ~~effective tax rates for the three months ended September 30, 2020, were primarily related to discrete items impacting the quarter. The~~ effective tax rate for the three months ended ~~September 30, 2019, was~~March 31, 2021, were related to state income taxes, partially offset by state tax credits such as the Kansas High Performance Incentive Program (“HPIP”) and discrete items for the period, primarily ~~impacted~~from the exercise of non-qualified stock options. The differences from the Company’s federal statutory tax rate to the effective tax rate for the three months ended March 31, 2020, were primarily related to state income taxes, partially offset by state tax credits such as HPIP.

For the nine months ended March 31, 2021 and 2020, the Company recognized income tax expense of $32.6 million and $19.1 million, respectively, representing an effective tax rate of 20.3% and 23.8%, respectively. The differences from the Company’s federal statutory tax rate to the effective tax rate for the nine months ended March 31, 2021, were related to state income taxes, partially offset by state tax credits such as HPIP and discrete items for the period, primarily from the exercise of non-qualified stock options. The differences from the Company’s federal statutory tax rate to the effective tax rate for the nine months ended March 31, 2020, were primarily related to state income taxes and non-deductible meals and entertainment expenses, partially offset by ~~Kansas High Performance Incentive Program (“HPIP”)~~state tax ~~credits.~~credits such as HPIP.

Assessing the realizability of the Company’s deferred tax assets is dependent upon several factors, including the likelihood and amount, if any, of future taxable income in relevant jurisdictions during the periods in which those temporary differences become deductible. The Company forecasts taxable income by considering all available positive and negative evidence, including historical data and future plans and estimates. These assumptions require significant judgment about future taxable income. As a result, the amount of deferred tax assets considered realizable is subject to adjustment in future periods if estimates of future taxable income change. The Company continues to recognize its deferred tax assets as of ~~September 30, 2020,~~March 31, 2021, as it believes it is more likely than not that the net deferred tax assets will be realized. The Company recognizes a significant deferred tax liability due to the timing of recognizing revenue when a policy is sold, while revenue recognition for tax purposes is not recognized until future renewal commission payments are received. This deferred tax liability is a source of income that can be used to support the realizability of the Company’s deferred tax assets. As such, the Company does not believe a valuation allowance is necessary as of ~~September 30, 2020,~~March 31, 2021, and will continue to evaluate in the future as circumstances may change.

13.NET INCOME (LOSS) PER SHARE

The Company calculates net income per share as defined by ASC Topic 260, “Earnings per Share”. Basic net income per share (“Basic EPS”) is computed by dividing net income attributable to common shareholders by the weighted-average common stock outstanding during the respective period. Net income attributable to common shareholders is computed by deducting both the dividends declared in the period on preferred stock and the dividends accumulated for the period on cumulative preferred stock from net income. Diluted net income per share (“

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(“Diluted EPS”) is computed by dividing net income attributable to common and common equivalent shareholders by the total of the weighted-average common stock outstanding and common equivalent shares outstanding during the respective period. For the purpose of calculating the Company’s Diluted EPS, common equivalent shares outstanding include the conversion of the preferred stock on an 8:1 ratio, as the rights and privileges dictate as such, ~~and~~ common shares issuable upon the exercise of outstanding employee stock ~~options.~~options, and common shares issuable upon the conclusion of each ESPP offering period. The number of common equivalent shares outstanding has been determined in accordance with the if-converted method for the preferred stock and the treasury stock method for employee stock options and common stock issuable pursuant to the ESPP to the extent they are dilutive. Under the treasury stock method, the exercise price paid by the option holder and future share-based compensation expense that the Company has not yet recognized are assumed to be used to repurchase shares.

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The following table sets forth the computation of net income (loss) per share for the ~~three months ended September 30:~~periods presented:


							Three Months Ended March 31,				Nine Months Ended March 31,
(in thousands, except per share amounts)	(in thousands, except per share amounts)	2020		2019		(in thousands, except per share amounts)	2021		2020		2021		2020
Basic:	Basic:					Basic:
Numerator:	Numerator:					Numerator:
Net income (loss)		$	837	$	(1,688)
Net income						Net income	$	36,481	$	23,716	$	127,734	$	61,098
Less: dividends declared on Series A, B, C & D preferred stock	Less: dividends declared on Series A, B, C & D preferred stock	0		0		Less: dividends declared on Series A, B, C & D preferred stock	0		0		0		(86,302)
Less: cumulative dividends on Series D preferred stock	Less: cumulative dividends on Series D preferred stock	0		(3,025)		Less: cumulative dividends on Series D preferred stock	0		(2,992)		0		(9,041)
Net income (loss) attributable to common shareholders	Net income (loss) attributable to common shareholders	837		(4,713)		Net income (loss) attributable to common shareholders	36,481		20,724		127,734		(34,245)
Denominator:	Denominator:					Denominator:
Weighted-average common stock outstanding	Weighted-average common stock outstanding	162,448		87,516		Weighted-average common stock outstanding	163,023		92,077		162,705		89,989
Net income (loss) per share—basic:	Net income (loss) per share—basic:	$	0.01	$	(0.05)	Net income (loss) per share—basic:	$	0.22	$	0.23	$	0.79	$	(0.38)
Diluted:	Diluted:					Diluted:
Numerator:	Numerator:					Numerator:
Net income (loss) attributable to common shareholders	Net income (loss) attributable to common shareholders	$	837	$	(4,713)	Net income (loss) attributable to common shareholders	$	36,481	$	20,724	$	127,734	$	(34,245)
Add: dividends declared on Series A, B & C preferred stock		0		0
Add: dividends declared on Series D preferred stock		0		0
Add: cumulative dividends on Series D preferred stock(2)		0		0
Add: mark-to-market adjustment on earnout liability(1)		0		0
Add: dividends declared on Series A, B & C preferred stock(1)						Add: dividends declared on Series A, B & C preferred stock(1)	0		0		0		0
Add: dividends declared on Series D preferred stock(1)						Add: dividends declared on Series D preferred stock(1)	0		0		0		0
Add: cumulative dividends on Series D preferred stock(1)						Add: cumulative dividends on Series D preferred stock(1)	0		2,992		0		0
Net income (loss) attributable to common and common equivalent shareholders	Net income (loss) attributable to common and common equivalent shareholders	837		(4,713)		Net income (loss) attributable to common and common equivalent shareholders	36,481		23,716		127,734		(34,245)
Denominator:	Denominator:					Denominator:
Weighted-average common stock outstanding	Weighted-average common stock outstanding	162,448		87,516		Weighted-average common stock outstanding	163,023		92,077		162,705		89,989
Series A, B & C preferred stock outstanding~~(2)~~(1)	Series A, B & C preferred stock outstanding~~(2)~~(1)	0		0		Series A, B & C preferred stock outstanding~~(2)~~(1)	0		12,071		0		0
Series D preferred stock outstanding~~(2)~~(1)	Series D preferred stock outstanding~~(2)~~(1)	0		0		Series D preferred stock outstanding~~(2)~~(1)	0		32,000		0		0
Stock options outstanding to purchase shares of common stock(2)		2,744		0
Contingently issuable shares(1)		0		0
Stock options outstanding to purchase shares of common stock including unvested RSU's and from the ESPP(1)						Stock options outstanding to purchase shares of common stock including unvested RSU's and from the ESPP(1)	2,708		2,606		2,790		0
Total common and common equivalent shares outstanding	Total common and common equivalent shares outstanding	165,192		87,516		Total common and common equivalent shares outstanding	165,731		138,754		165,495		89,989
Net income (loss) per share—diluted:	Net income (loss) per share—diluted:	$	0.01	$	(0.05)	Net income (loss) per share—diluted:	$	0.22	$	0.17	$	0.77	$	(0.38)

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(1) ~~Excluded from the computation of net income per share-diluted for the three months ended September 30, 2020, because the effect would have been anti-dilutive.~~

~~(2)~~ Excluded from the computation of net loss per share-diluted for the ~~three~~nine months ended ~~September 30, 2019,~~March 31, 2020, because the effect would have been anti-dilutive.

The ~~number~~weighted average potential shares of ~~outstanding anti-dilutive shares~~common stock that were excluded from the ~~computation~~calculation of ~~diluted~~ net income (loss) per ~~share consisted of the following~~share-diluted for the ~~three months ended September 30:~~periods presented because including them would have been anti-dilutive are as follows for the periods presented:


					Three Months Ended March 31,		Nine Months Ended March 31,
(in thousands)	(in thousands)	2020	2019	(in thousands)	2021	2020	2021	2020
Series A, B & C preferred stock outstanding	Series A, B & C preferred stock outstanding	0	12,071	Series A, B & C preferred stock outstanding	0	0	0	12,071
Series D preferred stock outstanding	Series D preferred stock outstanding	0	32,000	Series D preferred stock outstanding	0	0	0	32,000
Stock options outstanding to purchase shares of common stock		0	5,972
Contingently issuable shares		551	0
Stock options outstanding to purchase shares of common stock including unvested RSU's and from the ESPP				Stock options outstanding to purchase shares of common stock including unvested RSU's and from the ESPP	322	0	918	4,146
Shares subject to outstanding PSU's(1)				Shares subject to outstanding PSU's(1)	132	0	117	0
Total	Total	551	50,043	Total	454	0	1,035	48,217

(1) The weighted-average number of shares excluded from the computation of net income (loss) per share-diluted because the performance conditions associated with these awards were not met.

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14.SEGMENT INFORMATION

The Company’s reportable segments have been determined in accordance with ASC 280, Segment Reporting (“ASC 280”). The Company currently has 3 reportable segments: i) Senior, ii) Life, and iii) Auto & Home, which represent the three main types of insurance products sold by the Company. The Senior segment primarily sells senior Medicare-related health insurance, and includes the lead generation business of InsideResponse, of which the revenue is included in production bonus and other revenue in the condensed consolidated statements of comprehensive income. The Life segment primarily sells term life insurance and final expense policies, and the Auto & Home segment primarily sells individual automobile and homeowners’ insurance. In addition, the Company accounts for non-operating activity, share-based compensation expense, certain intersegment eliminations, and the costs of providing corporate and other administrative services in its administrative division, Corporate & Eliminations. These services are not directly identifiable with the Company’s reportable segments and are shown in the tables below to reconcile the reportable segments to the condensed consolidated financial statements. The Company has not aggregated any operating segments together to represent a reportable segment.

The Company reports segment information based on how its chief operating decision maker (“CODM”) regularly reviews its operating results, allocates resources, and makes decisions regarding business operations. The performance measures of the segments include total revenue and Adjusted EBITDA because management believes that such information is the most relevant in evaluating the results of the respective segments relative to other entities that operate in the same industries.

Costs of revenue, marketing and advertising, and technical development operating expenses that are directly attributable to a segment are reported within the applicable segment. Indirect costs of revenue, marketing and advertising, and technical development operating expenses are allocated to each segment based on varying metrics such as headcount. Adjusted EBITDA is calculated as total revenue for the applicable segment less direct and allocated costs of revenue, marketing and advertising, technical development, and general and administrative operating costs and expenses, excluding depreciation and amortization expense; gain or loss on disposal of property, equipment, and software; share-based compensation expense; restructuring expenses; and non-recurring expenses such as severance payments and transaction costs. Our CODM does not separately evaluate assets by segment; therefore, assets by segment are not presented.

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The following table presents information about the reportable segments for the three months ended ~~September 30, 2020:~~March 31, 2021:

(in thousands) Senior Life Auto & Home Corp & Elims Consolidated
Revenue $ 73,199 $ 42,823 $ 9,538 $ (1,391) $ 124,169
Operating expenses (64,297) (32,346) (5,922) (9,518) (1) (112,083)
Other expenses, net 0 0 0 (21) (21)
Adjusted EBITDA $ 8,902 $ 10,477 $ 3,616 $ (10,930) 12,065
Share-based compensation expense (924)
Non-recurring expenses (2)
(438)
Fair value adjustments to contingent earnout obligations (759)
Restructuring expenses (21)
Depreciation and amortization (3,347)
Loss on disposal of property, equipment, and software (82)
Interest expense, net (6,761)
Income tax benefit 1,104
Net income $ 837

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(in thousands)	Senior		Life		Auto & Home		Corp & Elims			Consolidated
Revenue	$	215,600	$	46,400	$	6,973	$	(2,050)		$	266,923
Operating expenses	(140,111)		(43,225)		(5,877)		(12,507)		(1)	(201,720)
Other expenses, net	0		0		0		(15)			(15)
Adjusted EBITDA	$	75,489	$	3,175	$	1,096	$	(14,572)		65,188
Share-based compensation expense										(1,429)
Non-recurring expenses (2)										(4,667)
Fair value adjustments to contingent earnout obligations										(334)

Depreciation and amortization										(4,323)
Loss on disposal of property, equipment, and software										(101)
Interest expense, net										(7,355)
Loss on extinguishment of debt										(3,315)
Income tax expense										(7,183)
Net income										$	36,481

(1) Operating expenses in the Corp & Elims division primarily include ~~$6.6~~$9.8 million in salaries and benefits for certain general, administrative, and IT related departments and ~~$3.0~~$3.2 million in professional services fees.

(2) These expenses primarily consist of ~~non-restructuring severance expenses,~~ costs ~~related to~~incurred for the First Amendment, the recent acquisition of ~~InsideResponse,~~a lead distribution company, re-designation of the hedge, and ~~expenses related to business continuity in response to~~ the ~~COVID-19 pandemic.~~Secondary Offering.

The following table presents information about the reportable segments for the three months ended ~~September 30, 2019:~~March 31, 2020:

(in thousands) Senior Life Auto & Home Corp & Elims Consolidated
Revenue $ 27,584 $ 27,607 $ 10,052 $ (76) $ 65,167
Operating expenses (29,523) (21,789) (7,562) (5,413) (1) (64,287)
Other expenses, net 0 0 0 (13) (13)
Adjusted EBITDA $ (1,939) $ 5,818 $ 2,490 $ (5,502) 867
Share-based compensation expense (22)
Non-recurring expenses(2)
(832)
Restructuring expenses 2
Depreciation and amortization (1,440)
Gain on disposal of property, equipment, and software 2
Interest expense (705)
Income tax benefit 440
Net loss $ (1,688)


(in thousands)	Senior		Life		Auto & Home		Corp & Elims			Consolidated
Revenue	$	107,351	$	30,956	$	10,442	$	(145)		$	148,604
Operating expenses	(61,169)		(27,462)		(8,856)		(7,059)		(1)	(104,546)
Other expenses, net	0		0		0		(4)			(4)
Adjusted EBITDA	$	46,182	$	3,494	$	1,586	$	(7,208)		44,054
Share-based compensation expense										(19)
Non-recurring expenses(2)										(1,256)

Depreciation and amortization										(2,105)
Loss on disposal of property, equipment, and software										(236)
Interest expense, net										(9,356)
Income tax expense										(7,366)
Net income										$	23,716

(1) Operating expenses in the Corp & Elims division primarily include ~~$3.2~~$4.3 million in salaries and benefits for certain general, administrative, and IT related departments and ~~$1.6~~$2.0 million in professional services fees.

(2) These expenses primarily consist of non-recurring compensation to certain board members, non-restructuring severance expenses, costs incurred with respect to the acquisition of InsideResponse, and expenses related to business continuity in response to the COVID-19 pandemic.

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The following table presents information about the reportable segments for the nine months ended March 31, 2021:


(in thousands)	Senior		Life		Auto & Home		Corp & Elims			Consolidated
Revenue	$	604,309	$	125,598	$	23,752	$	(4,293)		$	749,366
Operating expenses	(385,363)		(105,532)		(16,889)		(34,771)		(1)	(542,555)
Other expenses, net	0		0		0		(58)			(58)
Adjusted EBITDA	$	218,946	$	20,066	$	6,863	$	(39,122)		206,753
Share-based compensation expense										(3,689)
Non-recurring expenses (2)										(5,490)
Fair value adjustments to contingent earnout obligations										(1,487)

Depreciation and amortization										(11,260)
Loss on disposal of property, equipment, and software										(261)
Interest expense, net										(20,898)
Loss on extinguishment of debt										(3,315)
Income tax expense										(32,619)
Net income										$	127,734

(1) Operating expenses in the Corp & Elims division primarily include $24.8 million in salaries and benefits for certain general, administrative, and IT related departments and $9.5 million in professional services fees.

(2) These expenses primarily consist of costs incurred for the First Amendment, the recent acquisition of a lead distribution company, re-designation of the hedge, and the Secondary Offering as well as non-recurring compensation to a former executive, non-restructuring severance expenses, and expenses related to business continuity in response to the COVID-19 pandemic.

The following table presents information about the reportable segments for the nine months ended March 31, 2020:


(in thousands)	Senior		Life		Auto & Home		Corp & Elims			Consolidated
Revenue	$	273,808	$	87,543	$	29,061	$	(344)		$	390,068
Operating expenses	(161,456)		(71,991)		(23,467)		(19,248)		(1)	(276,162)
Other expenses, net	0		0		0		(20)			(20)
Adjusted EBITDA	$	112,352	$	15,552	$	5,594	$	(19,612)		113,886
Share-based compensation expense										(9,283)
Non-recurring expenses(2)										(2,648)

Depreciation and amortization										(5,273)
Loss on disposal of property, equipment, and software										(235)
Interest expense, net										(16,239)
Income tax expense										(19,110)
Net income										$	61,098

(1) Operating expenses in the Corp & Elims division primarily include $10.7 million in salaries and benefits for certain general, administrative, and IT related departments and $6.3 million in professional services fees.

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(2) These expenses consist primarily of one-time consulting expenses associated with adopting ASC 606, non-recurring compensation to certain ~~former~~ board members, non-restructuring severance expenses, ~~and~~payroll costs related to ~~our IPO.~~the Distribution, costs incurred with respect to the acquisition of InsideResponse, and expenses related to business continuity in response to the COVID-19 pandemic.

Revenues from each of the reportable segments are earned from transactions in the United States and follow the same accounting policies used for the Company’s condensed consolidated financial statements. All of the Company’s long-lived assets are located in the United States. For the three months ended ~~September 30, 2020, two~~March 31, 2021, three insurance carrier customers from Senior ~~and one from Life,~~ accounted for ~~20%~~25%, ~~15%~~20%, and ~~10%~~15% of total ~~revenue, respectively.~~revenue. For the three months ended ~~September 30, 2019, two~~March 31, 2020, three insurance carrier customers from Senior ~~and one from Life,~~ accounted for ~~17%~~24%, ~~16%~~17%, and ~~11%~~15% of total ~~revenue, respectively~~revenue. For the nine months ended March 31, 2021, three insurance carrier customers from Senior accounted for 26%, 20%, and 15% of total revenue. For the nine months ended March 31, 2020, three insurance carrier customers from Senior accounted for 27%, 19%, and 13% of total revenue.

15.RELATED-PARTY TRANSACTIONS

The Company purchases leads from InsideResponse, which was previously owned in part by individuals who are related to one of the Company’s shareholders or are members of the Company's management. On May 1, 2020, the Company acquired 100% of the outstanding membership units of InsideResponse for an aggregate purchase price of up to $65.0 million (subject to customary adjustments) as set forth in the Merger Agreement. Refer to Note 2 to the condensed consolidated financial statements for further details. Prior to the acquisition, the Company incurred ~~$2.8~~$5.6 million and $13.6 million in lead costs with InsideResponse for the three and nine months ended ~~September 30, 2019,~~March 31, 2020, respectively, which were recorded in marketing and advertising expense in the condensed consolidated ~~statement~~statements of comprehensive income.

InsideResponse sells leads to a senior healthcare distribution platform that is owned in part by individuals related to one of the Company’s shareholders or who are members of the Company’s management. The Company earned $0.5 million and $1.7 million in lead sales revenue, which is recorded in production bonus and other in the condensed consolidated statements of comprehensive income, as a result of this relationship for the three and nine months ended March 31, 2021, respectively, and had $0.3 million and an immaterial amount of outstanding accounts receivable and accounts payable, respectively, as of March 31, 2021.

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ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

You should read the following discussion and analysis of our financial condition and result of operations together with our condensed consolidated financial statements and footnotes included elsewhere in this Quarterly Report on Form 10-Q. In addition to historical information, this discussion and analysis contains forward-looking statements that involve risks, uncertainties, and assumptions. The forward-looking statements are not historical facts, but rather are based on current expectations, estimates, assumptions and projections about our industry, business and future financial results. Please refer to a discussion of the Company’s forward-looking statements and associated risks in “Cautionary Note Regarding Forward-Looking Statements” of the Company’s Form 10-K for the year ended June 30, 2020. Our actual results may differ materially from those discussed below. Factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors” in our most recent Form 10-K.

Company Overview

COVID-19. While the ongoing pandemic has caused disruptions to the economy both domestically and globally, including limitations on various businesses and activities that could have an indirect effect on our business, travel restrictions, and the extended shutdown of certain industries in various countries, due to the nature of our products and technology-enabled business model, these disruptions have not had a material adverse impact on our business on a consolidated basis. We will continue to evaluate the potential impacts and closely monitor developments as they arise.

Our Business.We are a leading technology-enabled, direct-to-consumer (“DTC”) distribution platform that provides consumers with a transparent and convenient venue to shop for complex senior health, life, and auto & home insurance policies from a curated panel of the nation’s leading insurance carriers. As an insurance distributor, we do not insure the consumer, but rather identify consumers looking to acquire insurance products and place these consumers with insurance carrier partners that provide these products and, in return, earn commissions from our insurance carrier partners for the policies we sell on their behalf. Because we are not the issuer of the insurance policy to the consumer, we bear no underwriting risks. Our proprietary technology allows us to take a broad funnel approach to marketing by analyzing and identifying high quality consumer leads sourced from a wide variety of online and offline marketing channels. Our primary sources of leads include search engine marketing, radio, television, and third-party marketing partners. We monitor our acquisition costs to dynamically allocate our marketing spend to the most attractive channel, benefiting from over thirty years of data accumulated through our proprietary, purpose-built technologies. Our advanced workflow processing system scores each acquired lead in real-time, matching it with an agent whom we determine is best suited to meet the consumer’s need. Our platform then captures and utilizes our experience to further build upon the millions of data points that feed our marketing algorithms, which further enhances our ability to deploy subsequent marketing dollars efficiently and target more high-quality consumer leads. We have built our business model to maximize commissions collected over the life of an approved policy less the cost of acquiring the business, a metric we refer to as policyholder lifetime value and which is a key component to our overall profitability.

We evaluate our business using the following three segments:

SelectQuote Senior (“Senior”), our fastest growing and largest segment, was launched in 2010 and provides unbiased comparison shopping for Medicare Advantage (“MA”) and Medicare Supplement (“MS”) insurance plans as well as prescription drug ~~plan,~~and dental, vision and hearing ("DVH") plans, and critical illness products. We represent approximately 1520 leading, nationally-recognized insurance carrier partners, including Humana, UnitedHealthcare, and Aetna. MA and MS plans each accounted for ~~70%~~77% of our approved Senior policies for the three months ended ~~September 30,~~March 31, 2021 and 2020, and ~~2019,~~80% and 78% for the nine months ended March 31, 2021 and 2020, respectively, with ancillary policies, including ~~prescription drug and dental, vision and hearing ("DVH")~~DVH plans, accounting for the majority of the remainder. Additionally, the Senior segment includes InsideResponse, of which revenue is included in production bonus and other revenue in the condensed consolidated statements of comprehensive income.

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SelectQuote Life (“Life”) is one of the country’s largest and most established DTC insurance distributors for term life insurance, having sold over ~~1.75~~1.8 million policies nationwide since our founding in 1985. Our platform provides unbiased comparison shopping for life insurance products such as term and permanent life policies (together referred to as "core"), final expense policies, and other ancillary products ~~including term life, guaranteed issue, final expense,~~such as critical illness, accidental death, and juvenile ~~insurance.~~insurance policies (together referred to as "ancillary"). We represent approximately 15 leading, nationally-recognized insurance carrier partners, with many of these relationships exceeding 15 years. ~~Term and permanent~~Core life ~~products~~policies accounted for ~~48%~~43% and ~~81%~~67% of new premium within the Life segment for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ respectively, with final expense policies accounting for ~~50%~~54% and ~~17%~~31% for the three months ended ~~September 30,~~March 31, 2021 and 2020, respectively. For the nine months ended March 31, 2021 and ~~2019,~~2020, core life policies accounted for 50% and 76% of new premium within the Life segment, respectively, with final expense policies accounting for 48% and 22%, respectively.

SelectQuote Auto & Home (“Auto & Home”) was founded in 2011 as an unbiased comparison shopping platform for auto, home, and specialty insurance lines. We offer insurance products, including homeowners, auto,

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dwelling fire, and other ancillary insurance products underwritten by approximately 30 leading, nationally-recognized insurance carrier partners. Homeowners and 12-month auto products accounted for 80% and 78% of new premium within the Auto & Home segment for each of the three months ended ~~September 30,~~March 31, 2021 and 2020, and ~~2019,~~79% and 78% for the nine months ended March 31, 2021 and 2020, respectively, with six-month auto, dwelling, and other products accounting for the majority of the remainder.

The three and nine months ended ~~September 30~~March 31 referenced throughout the commentary below refers to the ~~first quarters~~third quarter and fiscal year-to-date performance of our fiscal years ending on June 30, 2021 and 2020.

Key Business and Operating Metrics by Segment

In addition to traditional financial metrics, we rely upon certain business and operating metrics to estimate and recognize commission revenue, evaluate our business performance and facilitate our operations. In our Senior segment, our primary product, Medicare Advantage, pays us flat commission rates based on the number of policies we sell on behalf of our insurance carrier partners. Therefore, we have determined that units and unit metrics are the most appropriate measures to evaluate the performance of the Senior segment. In our Life and Auto & Home segments, we are typically paid a commission that is a percent of the premium that we generate for our insurance carrier partners. Therefore, we have determined that premium-based metrics are the most relevant measures to evaluate the performance of these segments. Below are the most relevant business and operating metrics for each segment:

Senior

Submitted Policies

Submitted policies are counted when an individual completes an application with our licensed agent and provides authorization to them to submit it to the insurance carrier partner. The applicant may have additional actions to take before the application will be reviewed by the insurance carrier, such as providing additional information.

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The following table shows the number of submitted policies for the ~~three months ended September 30:~~periods presented:


					Three Months Ended March 31,		Nine Months Ended March 31,
		2020	2019		2021	2020	2021	2020
Medicare Advantage	Medicare Advantage	47,991	20,851	Medicare Advantage	160,233	76,196	454,772	205,270
Medicare Supplement	Medicare Supplement	7,276	3,501	Medicare Supplement	3,738	3,703	24,287	16,383
Dental, Vision and Hearing	Dental, Vision and Hearing	20,042	9,925	Dental, Vision and Hearing	38,757	18,935	101,819	52,806
Prescription Drug Plan	Prescription Drug Plan	2,425	1,527	Prescription Drug Plan	1,568	1,234	10,243	11,135
Other	Other	1,883	669	Other	6,781	1,922	12,603	3,612
Total	Total	79,617	36,473	Total	211,077	101,990	603,724	289,206

Total submitted policies increased by ~~118%~~107% for the three months ended ~~September 30, 2020,~~March 31, 2021, compared to the three months ended ~~September 30, 2019.~~March 31, 2020. The increase was driven primarily by a ~~130%~~110% increase in MA submitted policies and a ~~102%~~105% increase in ~~dental, vision and hearing~~DVH submitted policies. The overall increase in submitted policies for Senior products was primarily due to an increase in the number of agents we employ and an increase in productivity per agent. During the three months ended ~~September 30, 2020,~~March 31, 2021, we increased the number of average productive agents by ~~100%~~approximately 75% and increased the productivity per productive agent by 8%17% from the three months ended ~~September 30, 2019.~~March 31, 2020. The increase in productivity was driven by improvements in agent close rates and enhancements to our agent workflow and desktop.

Total submitted policies increased by 109% for the nine months ended March 31, 2021, compared to the nine months ended March 31, 2020. The increase was driven primarily by a 122% increase in MA submitted policies and a 93% increase in DVH submitted policies. The overall increase in submitted policies for Senior products was primarily due to an increase in the number of agents we employ and an increase in productivity per agent. During the nine months ended March 31, 2021, we increased the number of average productive agents by 75% and increased the productivity per productive agent by 24% from the nine months ended March 31, 2020. The increase in productivity was driven by improvements in agent close rates and enhancements to our agent workflow and desktop.

Approved Policies

Approved policies represents the number of submitted policies that were approved by our insurance carrier partners for the identified product during the indicated period. Not all approved policies will go in force.

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The following table shows the number of approved policies for the ~~three months ended September 30:~~periods presented:


					Three Months Ended March 31,		Nine Months Ended March 31,
		2020	2019		2021	2020	2021	2020
Medicare Advantage	Medicare Advantage	42,473	18,479	Medicare Advantage	132,950	62,700	384,137	171,099
Medicare Supplement	Medicare Supplement	6,325	2,626	Medicare Supplement	3,073	2,702	19,849	11,740
Dental, Vision and Hearing	Dental, Vision and Hearing	16,239	7,294	Dental, Vision and Hearing	34,517	16,068	84,370	38,992
Prescription Drug Plan	Prescription Drug Plan	2,632	1,502	Prescription Drug Plan	2,109	1,647	9,556	10,528
Other	Other	1,824	418	Other	5,129	1,399	10,209	2,596
Total	Total	69,493	30,319	Total	177,778	84,516	508,121	234,955

In general, the relationship between submitted policies and approved policies has been steady over time. Therefore, factors impacting the number of submitted policies also impact the number of approved policies.

Total approved policies increased by ~~129%~~110% for the three months ended ~~September 30, 2020,~~March 31, 2021, compared to the three months ended ~~September 30, 2019.~~March 31, 2020. The increase was driven primarily by a ~~130%~~112% increase in MA approved

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policies, ~~123%~~115% increase in ~~dental, vision and hearing~~DVH approved policies, and a ~~141%~~14% increase in ~~Medicare Supplement~~MS approved policies. Fluctuations in approved policies are in direct correlation to submitted policies; therefore, the increases in the number of core and flex productive agents and the increased agent productivity noted above also resulted in the increase in approved policies compared to the three months ended ~~September 30, 2019.~~March 31, 2020.

Total approved policies increased by 116% for the nine months ended March 31, 2021, compared to the nine months ended March 31, 2020. The increase was driven primarily by a 125% increase in MA approved policies, 116% increase in DVH approved policies, and a 69% increase in MS approved policies. Fluctuations in approved policies are in direct correlation to submitted policies; therefore, the increases in the number of core and flex productive agents and the increased agent productivity noted above also resulted in the increase in approved policies compared to the nine months ended March 31, 2020.

Lifetime Value of Commissions per Approved Policy

The lifetime value of commissions (the “LTV”) per approved policy represents commissions estimated to be collected over the estimated life of an approved policy based on multiple factors, including but not limited to, contracted commission rates, carrier mix and expected policy persistency with applied constraints. The LTV per approved policy is equal to the sum of the commission revenue due upon the initial sale of a policy, and when applicable, an estimate of future renewal commissions. The estimate of the future renewal commissions is determined using contracted renewal commission rates constrained by a persistency-adjusted 10-year renewal period based on a combination of our historical experience and available insurance carrier historical experience to estimate renewal revenue only to the extent probable that a material reversal in revenue would not be expected to occur. These factors may result in varying values from period to period. The LTV per approved policy represents commissions only from policies sold during the period. That figure excludes renewals during the period from policies originally sold in a prior period with insurance carrier partners whose contracts preclude us from recognizing variable consideration for estimated renewal commissions and updated estimates of prior period variable consideration based on actual policy renewals in the current period.

The following table shows the LTV per approved policy for the ~~three months ended September 30:~~periods presented:


							Three Months Ended March 31,				Nine Months Ended March 31,
		2020		2019			2021		2020		2021		2020
Medicare Advantage	Medicare Advantage	$	1,168	$	1,163	Medicare Advantage	$	1,362	$	1,377	$	1,290	$	1,297
Medicare Supplement	Medicare Supplement	1,274		1,275		Medicare Supplement	1,345		1,478		1,263		1,372
Dental, Vision and Hearing	Dental, Vision and Hearing	168		137		Dental, Vision and Hearing	129		155		140		146
Prescription Drug Plan	Prescription Drug Plan	240		264		Prescription Drug Plan	213		214		230		229
Other	Other	135		(91)		Other	60		93		95		99

The LTV per ~~Medicare Advantage~~MA and ~~Medicare Supplement~~MS approved ~~polices were flat~~policy decreased 1% and 9%, respectively, for the three months ended ~~September 30, 2020,~~March 31, 2021, compared to the three months ended ~~September 30, 2019. Medicare Advantage's~~March 31, 2020. The MA LTV was negatively impacted ~~by higher commission rates somewhat offset~~ by lower MA persistency rates and carrier mix somewhat offset by higher commission rates. ~~Medicare Supplement's~~The MS LTV was negatively impacted ~~by lower MS persistency rates offset~~ by a carrier mix shift of policies to ~~carriers~~a direct carrier pod that ~~pay~~pays us lower commissions but has lower marketing costs.

The LTV per MA and MS approved policy decreased 1% and 8%, respectively, for the nine months ended March 31, 2021, compared to the nine months ended March 31, 2020. The MA LTV was negatively impacted by lower MA persistency rates and carrier mix somewhat offset by higher ~~commissions.~~commission rates. The MS LTV was negatively impacted by a carrier mix shift of policies to a direct carrier pod that pays us lower commissions but has lower marketing costs.

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Per Unit Economics

Per unit economics represents total Medicare Advantage and Medicare Supplement commissions, other product commissions, other revenues, and costs associated with the Senior segment, each shown as per number of approved Medicare Advantage and Medicare Supplement approved policies over a given time period. Management assesses the business on a per unit basis to help ensure that the revenue opportunity associated with a successful policy sale is attractive relative to the marketing acquisition cost. All per policy metrics are based on approved policies which is a measure that triggers revenue recognition.

The Medicare Advantage and Medicare Supplement commission per MA/MS policy represents the LTV for policies sold in the period. Other commission per MA/MS policy represents the LTV for other products sold in the period, including ~~dental, vision and hearing,~~DVH prescription drug plan, and other products, which management views as additional commission revenue on our agents’ core function of MA/MS policy sales. Other per MA/MS policy represents the production bonuses, ~~renewals~~lead sales revenue from ~~policies originally sold in a prior period with insurance carrier partners whose contracts preclude us from recognizing variable consideration for estimated renewal commissions~~InsideResponse, and updated estimates of prior period variable consideration based on actual policy renewals in the current period. Total operating expenses per MA/MS policy represent all of the operating expenses within the Senior segment. The Revenue to customer acquisition cost (“CAC”) multiple represents total revenue per MA/MS policy as a multiple of total marketing acquisition cost, which represents the direct costs of acquiring leads which is included in marketing and advertising expense within the total operating expenses per MA/MS policy.

The following table shows per unit economics for the periods presented. Based on the seasonality of the Senior segment and the fluctuations between quarters, we believe that the most relevant view of per unit economics is on a rolling 12-month basis. All per MA/MS policy metrics below are based on the sum of approved MA/MS policies, as both products have similar commission profiles. These metrics are the basis on which management assesses the ~~business:~~business.

Twelve Months Ended September 30,
(dollars per approved policy): 2020 2019
Medicare Advantage and Medicare Supplement approved policies 271,199 132,089
Medicare Advantage and Medicare Supplement commission per MA / MS policy $ 1,282 $ 1,280
Other commission per MA/MS policy 48 65
Other per MA / MS policy 171 159
Total revenue per MA / MS policy 1,501 1,504
Total operating expenses per MA / MS policy (924) (850)
Adjusted EBITDA per MA / MS policy (1)
$ 577 $ 654
Adjusted EBITDA Margin per MA / MS policy (1) 38 % 43 %
Revenue / CAC multiple 3.5X 4.0X


	Twelve Months Ended March 31,
(dollars per approved policy):	2021			2020
Medicare Advantage and Medicare Supplement approved policies	464,653			204,519
Medicare Advantage and Medicare Supplement commission per MA / MS policy	$	1,286		$	1,300
Other commission per MA/MS policy	38			51
Other per MA / MS policy	166			154
Total revenue per MA / MS policy	1,490			1,505
Total operating expenses per MA / MS policy	(947)			(891)
Adjusted EBITDA per MA / MS policy (1)	$	543		$	614
Adjusted EBITDA Margin per MA / MS policy (1)	36		%	41		%
Revenue / CAC multiple	3.1X			3.6X

(1) These financial measures are not calculated in accordance with GAAP. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Non-GAAP Financial Measures” for information regarding our use of these non-GAAP financial measures and a reconciliation of such measures to their nearest comparable financial measures calculated and presented in accordance with GAAP.

Total revenue per policy ~~was flat~~decreased 1% for the ~~three~~twelve months ended ~~September 30, 2020,~~March 31, 2021, compared to the ~~three~~twelve months ended ~~September 30, 2019,~~March 31, 2020, due to a decrease in the amount of other ancillary insurance policies sold as a percent of MA/MS policies and lower marketing development funds received per approved MA/MS policy due to a shift in mix towards carriers that do not pay us marketing development funds, offset by higher advertising revenue associated with InsideResponse. Total cost per policy increased 9%6% for the ~~three~~twelve months ended ~~September 30, 2020,~~

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March 31, 2021, compared to the ~~three~~twelve months ended ~~September 30, 2019,~~March 31, 2020, due to an increase in our marketing and advertising expense consistent with our strategy to drive higher absolute ~~Revenue~~revenue and Adjusted EBITDA with slightly lower Adjusted EBITDA margin.

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Life

Life premium represents the total premium value for all policies that were approved by the relevant insurance carrier partner and for which the policy document was sent to the policyholder and payment information was received by the relevant insurance carrier partner during the indicated period. ~~Core premiums are for term life and permanent life insurance policies while ancillary premiums are for various products, other than final expense.~~ Because our commissions are earned based on a percentage of total premium, total premium volume for a given period is the key driver of revenue for our Life segment.

The following table shows core, final expense, and ancillary premiums for the ~~three months ended September 30:~~periods presented:


							Three Months Ended March 31,				Nine Months Ended March 31,
(in thousands):	(in thousands):	2020		2019		(in thousands):	2021		2020		2021		2020
Core Premiums	Core Premiums	$	18,565	$	18,380	Core Premiums	$	18,951	$	18,637	$	56,268	$	56,486
Final Expense Premiums	Final Expense Premiums	19,450		3,916		Final Expense Premiums	23,881		8,639		54,595		15,979
Ancillary Premiums	Ancillary Premiums	657		501		Ancillary Premiums	1,028		525		2,190		1,775
Total						Total	$	43,860	$	27,801	$	113,053	$	74,240

Total core premiums ~~were up~~increased slightly for the three months ended ~~September 30, 2020,~~March 31, 2021, compared to the three months ended ~~September 30, 2019. However, the~~March 31, 2020. The number of policies sold declined 4%, which was somewhat offset by a 6% increase in the average premium per policy sold. Final expense premiums increased 176% for the three months ended March 31, 2021, compared to the three months ended March 31, 2020, due to a significant increase in the number of agents selling final expense policies.

Total core premiums decreased slightly for the nine months ended March 31, 2021, compared to the nine months ended March 31, 2020. The number of policies sold declined 5%, which was offset by a 5% increase in the average premium per policy sold. Final expense premiums increased ~~397%~~242% for the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, compared to the ~~three~~nine months ended ~~September 30, 2019,~~March 31, 2020, due to a significant increase in the number of agents selling final expense policies.

Auto & Home

Auto & Home premium represents the total premium value of all new policies that were approved by our insurance carrier partners during the indicated period. Because our commissions are earned based on a percentage of total premium, total premium volume for a given period is the key driver of revenue for our Auto & Home segment.

The following table shows premiums for the ~~three months ended September 30:~~periods presented:


							Three Months Ended March 31,				Nine Months Ended March 31,
(in thousands):	(in thousands):	2020		2019		(in thousands):	2021		2020		2021		2020
Premiums	Premiums	$	16,900	$	17,286	Premiums	$	12,010	$	16,923	$	42,165	$	48,925

Total premiums decreased 2%29% for the three months ended ~~September 30, 2020~~March 31, 2021, compared to the three months ended ~~September 30, 2019,~~March 31, 2020, primarily due to our strategic shift of agents from Auto & Home to our Senior and Life ~~divisions.~~divisions (see Segment Information below for further details).

Total premiums decreased 14% for the nine months ended March 31, 2021, compared to the nine months ended March 31, 2020, primarily due to our strategic shift of agents from Auto & Home to our Senior and Life divisions (see Segment Information below for further details).

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Non-GAAP Financial Measures

To supplement our financial statements presented in accordance with GAAP and to provide investors with additional information regarding our GAAP financial results, we have presented in this Quarterly Report on Form 10-Q Adjusted EBITDA and Adjusted EBITDA Margin, which are non-GAAP financial measures. These non-GAAP financial measures are not based on any standardized methodology prescribed by GAAP and are not necessarily comparable to similarly titled measures presented by other companies.

Adjusted EBITDA. We define Adjusted EBITDA as income before interest expense, income tax expense, depreciation and amortization, and certain add-backs for non-cash or non-recurring expenses, including restructuring

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and share-based compensation expenses. The most directly comparable GAAP measure is net income. We monitor and have presented in this Quarterly Report on Form 10-Q Adjusted EBITDA because it is a key measure used by our management and Board of Directors to understand and evaluate our operating performance, to establish budgets, and to develop operational goals for managing our business. In particular, we believe that excluding the impact of these expenses in calculating Adjusted EBITDA can provide a useful measure for period-to-period comparisons of our core operating performance.

We believe that this non-GAAP financial measure helps identify underlying trends in our business that could otherwise be masked by the effect of the expenses that we exclude in the calculations of this non-GAAP financial measure. Accordingly, we believe that this financial measure provides useful information to investors and others in understanding and evaluating our operating results, enhancing the overall understanding of our past performance and future prospects.

Adjusted EBITDA is not prepared in accordance with GAAP and should not be considered in isolation of, or as an alternative to, measures prepared in accordance with GAAP. There are a number of limitations related to the use of this non-GAAP financial measure rather than net income, which is the most directly comparable financial measure calculated and presented in accordance with GAAP. These limitations include the fact that Adjusted EBITDA excludes interest expense, depreciation and amortization expense, share-based compensation expense, income tax expense, and other non-recurring expenses that are one-time in nature. In addition, other companies may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison.

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The following tables reconcile Adjusted EBITDA and net income, the most directly comparable financial measure calculated and presented in accordance with GAAP, for the periods presented:

Three Months Ended ~~September 30, 2020~~March 31, 2021:

(in thousands) Senior Life Auto & Home Corp & Elims Consolidated
Net income $ 837
Share-based compensation expense 924
Non-recurring expenses (1)
438
Fair value adjustments to contingent earnout obligations 759
Restructuring expenses 21
Depreciation and amortization 3,347
Loss on disposal of property, equipment, and software 82
Interest expense, net 6,761
Income tax benefit (1,104)
Adjusted EBITDA $ 8,902 $ 10,477 $ 3,616 $ (10,930) $ 12,065


(in thousands)	Senior		Life		Auto & Home		Corp & Elims		Consolidated
Net income									$	36,481
Share-based compensation expense									1,429
Non-recurring expenses (1)									4,667
Fair value adjustments to contingent earnout obligations									334

Depreciation and amortization									4,323
Loss on disposal of property, equipment, and software									101
Interest expense, net									7,355
Loss on extinguishment of debt									3,315
Income tax expense									7,183
Adjusted EBITDA	$	75,489	$	3,175	$	1,096	$	(14,572)	$	65,188

(1) These expenses primarily consist of costs incurred for the First Amendment, the recent acquisition of a lead distribution company, re-designation of the hedge, and the Secondary Offering.

Three Months Ended March 31, 2020:


(in thousands)	Senior		Life		Auto & Home		Corp & Elims		Consolidated
Net income									$	23,716
Share-based compensation expense									19
Non-recurring expenses (1)									1,256

Depreciation and amortization									2,105
Loss on disposal of property, equipment, and software									236
Interest expense, net									9,356
Income tax expense									7,366
Adjusted EBITDA	$	46,182	$	3,494	$	1,586	$	(7,208)	$	44,054

(1) These expenses primarily consist of non-recurring compensation to certain board members, non-restructuring severance expenses, costs ~~related~~incurred with respect to the acquisition of InsideResponse, and expenses related to business continuity in response to the COVID-19 pandemic.

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~~Three~~Nine Months Ended ~~September 30, 2019~~March 31, 2021:


(in thousands)	(in thousands)	Senior		Life		Auto & Home		Corp & Elims		Consolidated		(in thousands)	Senior		Life		Auto & Home		Corp & Elims		Consolidated
Net loss										$	(1,688)
Net income												Net income									$	127,734
Share-based compensation expense	Share-based compensation expense									22		Share-based compensation expense									3,689
Non-recurring expenses (1)	Non-recurring expenses (1)									832		Non-recurring expenses (1)									5,490
Restructuring expenses										(2)
Fair value adjustments to contingent earnout obligations												Fair value adjustments to contingent earnout obligations									1,487

Depreciation and amortization	Depreciation and amortization									1,440		Depreciation and amortization									11,260
Gain on disposal of property, equipment, and software										(2)
Interest expense										705
Income tax benefit										(440)
Loss on disposal of property, equipment, and software												Loss on disposal of property, equipment, and software									261
Interest expense, net												Interest expense, net									20,898
Loss on extinguishment of debt												Loss on extinguishment of debt									3,315
Income tax expense												Income tax expense									32,619
Adjusted EBITDA	Adjusted EBITDA	$	(1,939)	$	5,818	$	2,490	$	(5,502)	$	867	Adjusted EBITDA	$	218,946	$	20,066	$	6,863	$	(39,122)	$	206,753

(1) These expenses primarily consist of costs incurred for the First Amendment, the recent acquisition of a lead distribution company, re-designation of the hedge, and the Secondary Offering as well as non-recurring compensation to a former executive, non-restructuring severance expenses, and expenses related to business continuity in response to the COVID-19 pandemic.

Nine Months Ended March 31, 2020:


(in thousands)	Senior		Life		Auto & Home		Corp & Elims		Consolidated
Net income									$	61,098
Share-based compensation expense									9,283
Non-recurring expenses (1)									2,648

Depreciation and amortization									5,273
Loss on disposal of property, equipment, and software									235
Interest expense, net									16,239
Income tax expense									19,110
Adjusted EBITDA	$	112,352	$	15,552	$	5,594	$	(19,612)	$	113,886

(1) These expenses consist primarily of one-time consulting expenses associated with adopting ASC 606, non-recurring compensation to certain ~~former~~ board members, non-restructuring severance expenses, ~~and~~payroll costs related to ~~our IPO.~~the Distribution, costs incurred with respect to the acquisition of InsideResponse, and expenses related to business continuity in response to the COVID-19 pandemic

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Key Components of our Results of Operations

The following table sets forth our operating results and related percentage of total revenues for the ~~three months ended September 30:~~periods presented:


													Three Months Ended March 31,								Nine Months Ended March 31,
(in thousands)	(in thousands)	2020				2019				(in thousands)	2021				2020				2021				2020
Revenue	Revenue											Revenue
Commission	Commission	$	106,545	86	%	$	57,822	89	%			Commission	$	236,793	89	%	$	137,455	92	%	$	664,312	89	%	$	353,926	91	%
Production bonus and other	Production bonus and other	17,624		14	%	7,345		11	%			Production bonus and other	30,130		11	%	11,149		8	%	85,054		11	%	36,142		9	%
Total revenue	Total revenue	124,169		100	%	65,167		100	%			Total revenue	266,923		100	%	148,604		100	%	749,366		100	%	390,068		100	%
Operating costs and expenses	Operating costs and expenses											Operating costs and expenses
Cost of revenue	Cost of revenue	51,045		41	%	32,637		50	%			Cost of revenue	71,439		27	%	43,367		29	%	206,605		28	%	126,488		32	%
Marketing and advertising	Marketing and advertising	49,800		40	%	26,101		40	%			Marketing and advertising	116,690		44	%	55,274		37	%	298,696		40	%	132,246		34	%
General and administrative	General and administrative	12,202		10	%	5,126		8	%			General and administrative	19,251		7	%	6,656		4	%	44,496		6	%	25,779		7	%
Technical development	Technical development	3,848		3	%	2,713		4	%			Technical development	4,860		2	%	2,865		2	%	13,458		2	%	9,088		2	%
Total operating costs and expenses	Total operating costs and expenses	116,895		94	%	66,577		102	%			Total operating costs and expenses	212,240		80	%	108,162		72	%	563,255		76	%	293,601		75	%
Income (loss) from operations		7,274		6	%	(1,410)		(2)	%
Income from operations												Income from operations	54,683		20	%	40,442		28	%	186,111		24	%	96,467		25	%
Interest expense, net	Interest expense, net	(6,761)		(5)	%	(705)		(1)	%			Interest expense, net	(7,355)		(3)	%	(9,356)		(6)	%	(20,898)		(3)	%	(16,239)		(4)	%
Loss on extinguishment of debt												Loss on extinguishment of debt	(3,315)		(1)	%	—		—	%	(3,315)		—	%	—		—	%
Other expenses, net	Other expenses, net	(780)		(1)	%	(13)		—	%			Other expenses, net	(349)		—	%	(4)		—	%	(1,545)		—	%	(20)		—	%
Loss before income tax benefit		(267)		—	%	(2,128)		(3)	%
Income tax benefit		(1,104)		(1)	%	(440)		(1)	%
Net income (loss)		$	837	1	%	$	(1,688)	(3)	%
Income before income tax expense												Income before income tax expense	43,664		16	%	31,082		22	%	160,353		21	%	80,208		21	%
Income tax expense												Income tax expense	7,183		3	%	7,366		5	%	32,619		4	%	19,110		5	%
Net income												Net income	$	36,481	13	%	$	23,716	17	%	$	127,734	17	%	$	61,098	16	%

Revenue

We earn commissions for the sale of first year and renewal policies from our insurance carrier partners, which are presented in our condensed consolidated statements of comprehensive income as commission revenue. Additionally, we earn certain volume-based bonuses from some carriers on first-year policies sold, which we refer to as production bonuses and marketing development funds, based on attaining various predetermined target sales levels or other agreed upon objectives, as presented in the condensed consolidated statements of comprehensive income as production

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bonus and other revenue (“other revenue”). Furthermore, the production bonus and other includes the lead generation revenue from InsideResponse.

Our contracts with our insurance carrier partners contain a single performance obligation satisfied at the point in time to which we allocate the total transaction price. The transaction price is identified as the first year commission due upon the initial sale of a policy as well as an estimate of future renewal commissions and other revenue when applicable. After a policy is sold, we have no material additional or recurring obligations to the policyholder or the insurance carrier partner. Therefore, we do not incur any additional expense related to our receipt of future renewal commissions or other revenue. All of the costs associated with the sale of an individual policy are incurred prior to or at the time of the initial sale of an individual policy.

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The following table presents our commission revenue, production bonus and other revenue, and total revenue for the ~~three months ended September 30~~periods presented and the dollar and percentage changes from the prior year:


												Three Months Ended March 31,									Nine Months Ended March 31,
(dollars in thousands)	(dollars in thousands)	2020			$		%	2019			(dollars in thousands)	2021			2020			$		%	2021			2020			$		%
Commission	Commission	$	106,545		$	48,723	84%	$	57,822		Commission	$	236,793		$	137,455		$	99,338	72%	$	664,312		$	353,926		$	310,386	88%
Percentage of total revenue	Percentage of total revenue	86		%				89		%	Percentage of total revenue	89		%	92		%				89		%	91		%
Production bonus and other	Production bonus and other	17,624			10,279		140%	7,345			Production bonus and other	30,130			11,149			18,981		170%	85,054			36,142			48,912		135%
Percentage of total revenue	Percentage of total revenue	14		%				11		%	Percentage of total revenue	11		%	8		%				11		%	9		%
Total revenue	Total revenue	$	124,169		$	59,002	91%	$	65,167		Total revenue	$	266,923		$	148,604		$	118,319	80%	$	749,366		$	390,068		$	359,298	92%

Three Months Ended March 31, 2021 and 2020–Commission revenue increased ~~$48.7~~$99.3 million, or ~~84%~~72%, for the three months ended March 31, 2021, which included increases in Senior and Life commission revenues of ~~$34.9~~$86.5 million and ~~$15.0~~$16.2 million, respectively, offset by a ~~slight~~ decrease in Auto & Home commission revenue of ~~$1.0~~$3.2 million. For Senior, the revenue growth was driven by the significant increase in our agent count that led to a ~~141%~~110% increase in Medicare Advantage commission revenue. Life’s ~~$15.0~~$16.2 million revenue growth was driven by ~~$14.1~~$14.0 million growth in final expense revenue which was a result of the investment we have made in agents to grow sales of these policies, and a slight increase in core term life revenue. The revenue decline for Auto & Home was driven by our strategic shift in agents from Auto & Home to our Senior and Life divisions. The ~~$10.3~~$19.0 million increase in production bonus and other revenue was primarily driven by ~~$7.9 million of advertising revenue associated with InsideResponse and $1.6~~$10.8 million in marketing development funds received for ~~Senior.~~Senior and $8.4 million of advertising revenue associated with InsideResponse.

Nine Months Ended March 31, 2021 and2020–Commission revenue increased $310.4 million, or 88%, for the nine months ended March 31, 2021, which included increases in Senior and Life commission revenues of $278.2 million and $38.5 million, respectively, offset by a decrease in Auto & Home commission revenue of $5.9 million. For Senior, the revenue growth was driven by the significant increase in our agent count that led to a 124% increase in Medicare Advantage commission revenue. Life’s $38.5 million revenue growth was driven by $35.2 million growth in final expense revenue which was a result of the investment we have made in agents to grow sales of these policies and a slight increase in core term life revenue. The revenue decline for Auto & Home was driven by our strategic shift in agents from Auto & Home to our Senior and Life divisions. The $48.9 million increase in production bonus and other revenue was primarily driven by $19.0 million in marketing development funds received for Senior and $28.9 million of advertising revenue associated with InsideResponse.

Operating Costs and Expenses

Cost of Revenue

Cost of revenue represents the direct costs associated with fulfilling our obligations to our insurance carrier partners for the sale of insurance policies. Such costs primarily consist of compensation and related benefit costs for agents, fulfillment specialists and others directly engaged in servicing policy holders. It also includes licensing costs for our agents and allocations for facilities, telecommunications and software maintenance costs, which are all based on headcount. Facilities costs include rent and utilities expenses and other costs to maintain our office locations. Telecommunications and software maintenance costs includes costs related to the internal phone systems and various software applications that our agents use to make sales. These costs directly correlate to the number of agents we have as we are primarily charged based on per person usage for the phone systems and software applications.

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The following table presents our cost of revenue for the ~~three months ended September 30~~periods presented and the dollar and percentage changes from the prior year:


												Three Months Ended March 31,									Nine Months Ended March 31,
(dollars in thousands)	(dollars in thousands)	2020			$		%	2019			(dollars in thousands)	2021			2020			$		%	2021			2020			$		%
Cost of revenue	Cost of revenue	$	51,045		$	18,408	56%	$	32,637		Cost of revenue	$	71,439		$	43,367		$	28,072	65%	$	206,605		$	126,488		$	80,117	63%
Percentage of total revenue	Percentage of total revenue	41		%				50		%	Percentage of total revenue	27		%	29		%				28		%	32		%

Three Months Ended March 31, 2021 and 2020–Cost of revenue increased ~~$18.4~~$28.1 million, or 65%, for the three months ended ~~September 30, 2020 compared to the three months ended September 30, 2019,~~March 31, 2021, primarily due to a ~~$15.6~~$23.7 million increase in compensation ~~expense~~costs driven by the growth in the number of agents within the Senior segment and to a lesser extent the Life segment to support

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the sale of ~~ancillary~~final expense policies. The increase in headcount also drove increases in the allocations of ~~$0.9~~$3.1 million for facilities, telecommunications, and software maintenance costs, and ~~$1.2~~$0.9 million for licensing costs.

Nine Months Ended March 31, 2021 and2020–Cost of revenue increased $80.1 million, or 63%, for the nine months ended March 31, 2021, primarily due to a $68.6 million increase in compensation costs driven by the growth in the number of agents within the Senior segment and to a lesser extent the Life segment to support the sale of final expense policies. The increase in headcount also drove increases in the allocations of $7.1 million for facilities, telecommunications, and software maintenance costs, and $3.6 million for licensing costs.

Marketing and Advertising

Marketing and advertising expenses consist primarily of the direct costs associated with marketing and advertising of our services, such as television and radio commercials and online advertising. These direct costs generally represent over 90% of our marketing and advertising expenses. Other costs consist of compensation and other expenses related to marketing, business development, partner management, public relations, carrier relations personnel who support our offerings, and allocations for facilities, telecommunications, and software maintenance costs. Our marketing and advertising costs increase during AEP and OEP to generate more leads during these high-volume periods.

The following table presents our marketing and advertising expenses for the ~~three months ended September 30~~periods presented and the dollar and percentage changes from the prior year:


												Three Months Ended March 31,									Nine Months Ended March 31,
(dollars in thousands)	(dollars in thousands)	2020			$		%	2019			(dollars in thousands)	2021			2020			$		%	2021			2020			$		%
Marketing and advertising	Marketing and advertising	$	49,800		$	23,699	91%	$	26,101		Marketing and advertising	$	116,690		$	55,274		$	61,416	111%	$	298,696		$	132,246		$	166,450	126%
Percentage of total revenue	Percentage of total revenue	40		%				40		%	Percentage of total revenue	44		%	37		%				40		%	34		%

Three Months Ended March 31, 2021 and 2020–Marketing and advertising expenses increased ~~$23.7~~$61.4 million, or ~~91%~~111%, for the three months ended ~~September 30, 2020,~~March 31, 2021, primarily due to a ~~$13.8~~$41.8 million increase in Senior marketing and advertising costs associated with generating more leads for our larger agent base to consume. Marketing and advertising costs also increased ~~$5.3~~$11.1 million in our Life segment driven by an increase in leads specifically for our final expense policies. ~~Compensation~~Additionally, compensation costs related to our marketing personnel increased ~~$5.4~~$9.5 million as we increased the number of people supporting our marketing organization to produce more ~~leads.~~leads to support the growth of the business.

Nine Months Ended March 31, 2021 and2020–Marketing and advertising expenses increased $166.5 million, or 126%, for the nine months ended March 31, 2021, primarily due to a $120.3 million increase in Senior marketing and advertising costs associated with generating more leads for our larger agent base to consume. Marketing and advertising costs also increased $19.4 million in our Life segment driven by an increase in leads specifically for our final expense policies. Additionally, compensation costs related to our marketing personnel increased $26.2 million as we increased the number of people supporting our marketing organization to produce more leads to support the growth of the business.

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General and Administrative

General and administrative expenses include compensation and benefits costs for staff working in our executive, finance, accounting, recruiting, human resources, administrative, business intelligence and data science departments. These expenses also include fees paid for outside professional services, including audit, tax and legal fees and allocations for facilities, telecommunications and software maintenance costs.

The following table presents our general and administrative expenses for the ~~three months ended September 30~~periods presented and the dollar and percentage changes from the prior year:


												Three Months Ended March 31,									Nine Months Ended March 31,
(dollars in thousands)	(dollars in thousands)	2020			$		%	2019			(dollars in thousands)	2021			2020			$		%	2021			2020			$		%
General and administrative	General and administrative	$	12,202		$	7,076	138%	$	5,126		General and administrative	$	19,251		$	6,656		$	12,595	189%	$	44,496		$	25,779		$	18,717	73%
Percentage of total revenue	Percentage of total revenue	10		%				8		%	Percentage of total revenue	7		%	4		%				6		%	7		%

Three Months Ended March 31, 2021 and 2020–General and administrative expenses increased ~~$7.1~~$12.6 million, or ~~138%~~189%, for the three months ended ~~September 30, 2020,~~March 31, 2021, primarily due to ~~$4.0~~$5.3 million in higher compensation costs due to ~~growth in the number of general & administrative employees required~~additional headcount to support the ~~continued~~ growth of ~~our business~~the business; $4.1 million in corporate development charges, primarily related to the First Amendment, the recent acquisition of a lead distribution company, and ~~$2.0~~the Secondary Offering; and $1.7 million in higher professional fees and insurance premiums.

Nine Months Ended March 31, 2021 and2020–General and administrative expenses increased $18.7 million, or 73%, for the nine months ended March 31, 2021, primarily due to $5.6 million in higher professional fees and insurance premiums; $4.7 million higher compensation costs due to additional headcount to support the growth of the business; $4.2 million in corporate development charges, primarily related to the First Amendment, recent acquisition of a lead distribution company, and the Secondary Offering; and $3.7 million in depreciation and amortization expenses.

Technical Development

Technical development expenses consist primarily of compensation and benefits costs for internal and external personnel associated with developing, maintaining and enhancing our applications, infrastructure and other IT-related functions as well as allocations for facilities, telecommunications and software maintenance costs.

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The following table presents our technical development expenses for the ~~three months ended September 30~~periods presented and the dollar and percentage changes from the prior year:


												Three Months Ended March 31,									Nine Months Ended March 31,
(dollars in thousands)	(dollars in thousands)	2020			$		%	2019			(dollars in thousands)	2021			2020			$		%	2021			2020			$		%
Technical development	Technical development	$	3,848		$	1,135	42%	$	2,713		Technical development	$	4,860		$	2,865		$	1,995	70%	$	13,458		$	9,088		$	4,370	48%
Percentage of total revenue	Percentage of total revenue	3		%				4		%	Percentage of total revenue	2		%	2		%				2		%	2		%

Three Months Ended March 31, 2021 and 2020–Technical development expenses increased ~~$1.1~~$2.0 million, or ~~42%~~70%, for the three months ended ~~September 30, 2020,~~March 31, 2021, primarily due to a ~~$1.5~~$2.1 million increase in compensation costs related to our technology personnel as we increased the number of people in our desktop support and development efforts to support the increase in total headcount and the growth in the ~~company~~business, offset by a ~~$0.6~~$0.5 million decrease in professional fees as we decreased our cost of external application developers.

Nine Months Ended March 31, 2021 and2020–Technical development expenses increased $4.4 million, or 48%, for the nine months ended March 31, 2021, primarily due to a $5.8 million increase in compensation costs related to our technology personnel as we increased the number of people in our desktop support and development

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efforts to support the increase in total headcount and the growth in the business, partially offset by a $2.3 million decrease in professional fees as we decreased our use of external application developers.

Interest Expense, Net

The following table presents our interest expense, net for the ~~three months ended September 30~~periods presented and the dollar and percentage changes from the prior year:


												Three Months Ended March 31,									Nine Months Ended March 31,
(dollars in thousands)	(dollars in thousands)	2020			$		%	2019			(dollars in thousands)	2021			2020			$		%	2021			2020			$		%
Interest expense, net	Interest expense, net	$	(6,761)		$	(6,056)	859%	$	(705)		Interest expense, net	$	(7,355)		$	(9,356)		$	2,001	(21)%	$	(20,898)		$	(16,239)		$	(4,659)	29%
Percentage of total revenue	Percentage of total revenue	(5)		%				(1)		%	Percentage of total revenue	(3)		%	(6)		%				(3)		%	(4)		%

Three Months Ended March 31, 2021 and 2020–Interest expense ~~increased $6.1~~decreased $2.0 million, or ~~859%~~21%, primarily as a result of decreases in interest incurred on the Term ~~Loan.~~Loans and interest related to our non-recourse debt, which was terminated on June 8, 2020.

Nine Months Ended March 31, 2021 and2020–Interest expense increased $4.7 million, or 29%, primarily as a result of increases in interest incurred on the 2019 Term Loan prior to the First Amendment, partially offset by interest related to our non-recourse debt, which was terminated on June 8, 2020.

Income Tax ~~Benefit~~Expense

The following table presents our provision for income taxes for the ~~three months ended September 30~~periods presented and the dollar and percentage changes from the prior year:


												Three Months Ended March 31,									Nine Months Ended March 31,
(dollars in thousands)	(dollars in thousands)	2020			$		%	2019			(dollars in thousands)	2021			2020			$		%	2021			2020			$		%
Income tax benefit		$	(1,104)		$	(664)	151%	$	(440)

Income tax expense											Income tax expense	$	7,183		$	7,366		$	(183)	(2)%	$	32,619		$	19,110		$	13,509	71%
Effective tax rate	Effective tax rate	413.5		%				20.7		%	Effective tax rate	16.5		%	23.7		%				20.3		%	23.8		%

For the three months ended ~~September 30,~~March 31, 2021 and 2020, we ~~recorded a benefit for~~recognized income ~~taxes~~tax expense of ~~$1.1~~$7.2 million and $7.4 million, respectively, representing an effective tax rate of ~~413.5%~~16.5% and 23.7%, ~~which was higher than~~respectively. The differences from our federal statutory tax rate to the ~~statutory federal rate primarily related to discrete items impacting the quarter. The~~ effective tax rate for the three months ended ~~September 30, 2019, was~~March 31, 2021, were related to state income taxes, partially offset by state tax credits such as HPIP and discrete items for the period, primarily ~~impacted~~from the exercise of non-qualified stock options. The differences from our federal statutory tax rate to the effective tax rate for the three months ended March 31, 2020, were primarily related to state income taxes, partially offset by state tax credits such as HPIP.

For the nine months ended March 31, 2021 and 2020, we recognized income tax expense of $32.6 million and $19.1 million, respectively, representing an effective tax rate of 20.3% and 23.8%, respectively. The differences from our federal statutory tax rate to the effective tax rate for the nine months ended March 31, 2021, were related to state income taxes, partially offset by state tax credits such as HPIP and discrete items for the period, primarily from the exercise of non-qualified stock options. The differences from our federal statutory tax rate to the effective tax rate for the nine months ended March 31, 2020, were primarily related to state income taxes and non-deductible meals and entertainment expenses, partially offset by ~~HPIP~~state tax ~~credits.~~credits such as HPIP.

Segment Information

We currently have three reportable segments: 1) Senior, 2) Life and 3) Auto & Home. The performance measures of the segments include total revenue and Adjusted EBITDA because management believes that such information is the most relevant in evaluating the results of the respective segments relative to other entities that operate in the same industries.

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In addition, we account for non-operating activity, share-based compensation expense, certain intersegment eliminations and the costs of providing corporate and other administrative services in our administrative division, Corporate & Eliminations. These services are not directly identifiable with our reportable segments and are shown in the tables below to reconcile the reportable segments to the condensed consolidated financial statements.

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Costs of revenue, marketing and advertising and technical development operating costs and expenses that are directly attributable to a segment are reported within the applicable segment. Indirect costs of revenue, marketing and advertising and technical development operating costs and expenses are allocated to each segment based on varying metrics such as headcount. Adjusted EBITDA is calculated as total revenue for the applicable segment less direct and allocated costs of revenue, marketing and advertising, technical development and general and administrative operating costs and expenses, excluding depreciation and amortization expense; loss on disposal of property, equipment, and software; share-based compensation expense; restructuring expenses; and non-recurring expenses such as severance payments and transaction costs. Our CODM does not separately evaluate assets by segment; therefore, assets by segment are not presented.

The following tables present information about the reportable segments for the periods presented:

Three Months Ended ~~September 30, 2020~~March 31, 2021

(in thousands) Senior Life Auto & Home Corp & Elims Consolidated
Revenue $ 73,199 $ 42,823 $ 9,538 $ (1,391) $ 124,169
Operating expenses (64,297) (32,346) (5,922) (9,518) (1) (112,083)
Other expenses, net — — — (21) (21)
Adjusted EBITDA $ 8,902 $ 10,477 $ 3,616 $ (10,930) 12,065
Share-based compensation expense (924)
Non-recurring expenses(2)
(438)
Fair value adjustments to contingent earnout obligations (759)
Restructuring expenses (21)
Depreciation and amortization (3,347)
Loss on disposal of property, equipment, and software (82)
Interest expense, net (6,761)
Income tax benefit 1,104
Net income $ 837


(in thousands)	Senior		Life		Auto & Home		Corp & Elims			Consolidated
Revenue	$	215,600	$	46,400	$	6,973	$	(2,050)		$	266,923
Operating expenses	(140,111)		(43,225)		(5,877)		(12,507)		(1)	(201,720)
Other expenses, net	—		—		—		(15)			(15)
Adjusted EBITDA	$	75,489	$	3,175	$	1,096	$	(14,572)		65,188
Share-based compensation expense										(1,429)
Non-recurring expenses (2)										(4,667)
Fair value adjustments to contingent earnout obligations										(334)

Depreciation and amortization										(4,323)
Loss on disposal of property, equipment, and software										(101)
Interest expense, net										(7,355)
Loss on extinguishment of debt										(3,315)
Income tax expense										(7,183)
Net income										$	36,481

(2) These expenses primarily consist of costs incurred for the First Amendment, the recent acquisition of a lead distribution company, re-designation of the hedge, and the Secondary Offering.

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Three Months Ended March 31, 2020


(in thousands)	Senior		Life		Auto & Home		Corp & Elims			Consolidated
Revenue	$	107,351	$	30,956	$	10,442	$	(145)		$	148,604
Operating expenses	(61,169)		(27,462)		(8,856)		(7,059)		(1)	(104,546)
Other expenses, net	—		—		—		(4)			(4)
Adjusted EBITDA	$	46,182	$	3,494	$	1,586	$	(7,208)		44,054
Share-based compensation expense										(19)
Non-recurring expenses(2)										(1,256)

Depreciation and amortization										(2,105)
Loss on disposal of property, equipment, and software										(236)
Interest expense, net										(9,356)
Income tax expense										(7,366)
Net income										$	23,716

(1) Operating expenses in the Corp & Elims division primarily include $4.3 million in salaries and benefits for certain general, administrative, and IT related departments and $2.0 million in professional services fees.

(2) These expenses primarily consist of non-recurring compensation to certain board members, non-restructuring severance expenses, costs ~~related~~incurred with respect to the acquisition of InsideResponse, and expenses related to business continuity in response to the COVID-19 pandemic.

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~~Three~~Nine Months Ended ~~September 30, 2019~~March 31, 2021

(in thousands) Senior Life Auto & Home Corp & Elims Consolidated
Revenue $ 27,584 $ 27,607 $ 10,052 $ (76) $ 65,167
Operating expenses (29,523) (21,789) (7,562) (5,413) (1) (64,287)
Other expenses, net — — — (13) (13)
Adjusted EBITDA $ (1,939) $ 5,818 $ 2,490 $ (5,502) 867
Share-based compensation expense (22)
Non-recurring expenses(2)
(832)
Restructuring expenses 2
Depreciation and amortization (1,440)
Gain on disposal of property, equipment, and software 2
Interest expense (705)
Income tax benefit 440
Net loss $ (1,688)


(in thousands)	Senior		Life		Auto & Home		Corp & Elims			Consolidated
Revenue	$	604,309	$	125,598	$	23,752	$	(4,293)		$	749,366
Operating expenses	(385,363)		(105,532)		(16,889)		(34,771)		(1)	(542,555)
Other expenses, net	—		—		—		(58)			(58)
Adjusted EBITDA	$	218,946	$	20,066	$	6,863	$	(39,122)		206,753
Share-based compensation expense										(3,689)
Non-recurring expenses (2)										(5,490)
Fair value adjustments to contingent earnout obligations										(1,487)

Depreciation and amortization										(11,260)
Loss on disposal of property, equipment, and software										(261)
Interest expense, net										(20,898)
Loss on extinguishment of debt										(3,315)
Income tax expense										(32,619)
Net income										$	127,734

(1) Operating expenses in the Corp & Elims division primarily include ~~$3.2~~$24.8 million in salaries and benefits for certain general, administrative, and IT related departments and ~~$1.6~~$9.5 million in professional services fees.

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Nine Months Ended March 31, 2020


(in thousands)	Senior		Life		Auto & Home		Corp & Elims			Consolidated
Revenue	$	273,808	$	87,543	$	29,061	$	(344)		$	390,068
Operating expenses	(161,456)		(71,991)		(23,467)		(19,248)		(1)	(276,162)
Other expenses, net	—		—		—		(20)			(20)
Adjusted EBITDA	$	112,352	$	15,552	$	5,594	$	(19,612)		113,886
Share-based compensation expense										(9,283)
Non-recurring expenses(2)										(2,648)

Depreciation and amortization										(5,273)
Loss on disposal of property, equipment, and software										(235)
Interest expense, net										(16,239)
Income tax expense										(19,110)
Net income										$	61,098

the Distribution, costs incurred with respect to the acquisition of InsideResponse, and expenses related to business continuity in response to the COVID-19 pandemic

3747

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The following table depicts the disaggregation of revenue by segment and product for the ~~three months ended September 30:~~periods presented:

(dollars in thousands) 2020 2019 $ %
Senior:
Commission revenue:
Medicare advantage $ 48,731 $ 20,187 $ 28,544 141 %
Medicare supplement 7,992 4,151 3,841 93 %
Prescription drug plan 615 376 239 64 %
Dental, vision, and health 2,723 1,001 1,722 172 %
Other commission revenue 459 (52) 511 NM
Total commission revenue 60,520 25,663 34,857 136 %
Production bonus and other revenue 12,679 1,921 10,758 560 %
Total Senior revenue 73,199 27,584 45,615 165 %
Life:
Commission revenue:
Term 19,376 18,584 792 4 %
Final expense 17,637 3,493 14,144 405 %
Ancillary 584 569 15 3 %
Total commission revenue 37,597 22,646 14,951 66 %
Production bonus and other revenue 5,226 4,961 265 5 %
Total Life revenue 42,823 27,607 15,216 55 %
Auto & Home:
Total commission revenue 8,613 9,589 (976) (10) %
Production bonus and other revenue 925 463 462 100 %
Total Auto & Home revenue 9,538 10,052 (514) (5) %
Eliminations:
Total commission revenue (185) (76) (109) 143 %
Production bonus and other revenue (1,206) — (1,206) NM(1)
Total Elimination revenue (1,391) (76) (1,315) 1730 %
Total commission revenue 106,545 57,822 48,723 84 %
Total production bonus and other revenue 17,624 7,345 10,279 140 %
Total revenue $ 124,169 $ 65,167 $ 59,002 91 %


	Three Months Ended March 31,								Nine Months Ended March 31,
(dollars in thousands)	2021		2020		$		%		2021		2020		$		%
Senior:
Commission revenue:
Medicare advantage	$	181,040	$	86,396	$	94,644	110	%	$	493,745	$	220,536	$	273,209	124	%
Medicare supplement	2,981		13,831		(10,850)		(78)	%	23,716		27,284		(3,568)		(13)	%
Prescription drug plan	449		355		94		26	%	2,166		2,391		(225)		(9)	%
Dental, vision, and health	4,671		2,450		2,221		91	%	13,041		5,674		7,367		130	%
Other commission revenue	619		221		398		180	%	1,822		380		1,442		379	%
Total commission revenue	189,760		103,253		86,507		84	%	534,490		256,265		278,225		109	%
Production bonus and other revenue	25,840		4,098		21,742		531	%	69,819		17,543		52,276		298	%
Total Senior revenue	215,600		107,351		108,249		101	%	604,309		273,808		330,501		121	%
Life:
Commission revenue:
Core	19,604		18,042		1,562		9	%	58,771		55,745		3,026		5	%
Final expense	20,625		6,596		14,029		213	%	48,641		13,480		35,161		261	%
Ancillary	1,213		604		609		101	%	2,180		1,859		321		17	%
Total commission revenue	41,442		25,242		16,200		64	%	109,592		71,084		38,508		54	%
Production bonus and other revenue	4,958		5,714		(756)		(13)	%	16,006		16,459		(453)		(3)	%
Total Life revenue	46,400		30,956		15,444		50	%	125,598		87,543		38,055		43	%
Auto & Home:
Total commission revenue	5,910		9,105		(3,195)		(35)	%	21,014		26,921		(5,907)		(22)	%
Production bonus and other revenue	1,063		1,337		(274)		(20)	%	2,738		2,140		598		28	%
Total Auto & Home revenue	6,973		10,442		(3,469)		(33)	%	23,752		29,061		(5,309)		(18)	%
Eliminations:
Total commission revenue	(319)		(145)		(174)		120	%	(784)		(344)		(440)		128	%
Production bonus and other revenue	(1,731)		—		(1,731)		NM(1)		(3,509)		—		(3,509)		NM(1)
Total Elimination revenue	(2,050)		(145)		(1,905)		1314	%	(4,293)		(344)		(3,949)		1148	%
Total commission revenue	236,793		137,455		99,338		72	%	664,312		353,926		310,386		88	%
Total production bonus and other revenue	30,130		11,149		18,981		170	%	85,054		36,142		48,912		135	%
Total revenue	$	266,923	$	148,604	$	118,319	80	%	$	749,366	$	390,068	$	359,298	92	%

(1) Not meaningful

Revenue by Segment

Three Months Ended March 31, 2021 and 2020–Revenue from our Senior segment was ~~$73.2~~$215.6 million for the three months ended ~~September 30, 2020,~~March 31, 2021, a ~~$45.6~~$108.2 million, or ~~165%~~101%, increase compared to revenue of ~~$27.6~~$107.4 million for the three months ended ~~September 30, 2019.~~March 31, 2020. The increase was primarily due to a ~~$28.5~~$94.6 million, or ~~141%~~110%, increase in MA commission revenue, $10.8 million in marketing development funds received, and $8.4 million of advertising revenue associated with InsideResponse included in production bonus and other revenue, partially offset

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by a ~~$3.8~~$10.9 million, or ~~93%~~78%, ~~increase~~decrease in MS commission revenue ~~and~~that was primarily due to the recognition of $9.0 million of renewal year revenue from a ~~$7.9 million increase in advertising revenue.~~certain MS carrier whose contract was amended during the three months ended March, 31, 2020.

Revenue from our Life segment was ~~$42.8~~$46.4 million for the three months ended ~~September 30, 2020,~~March 31, 2021, a ~~$15.2~~$15.4 million, or ~~55%~~50%, increase compared to revenue of ~~$27.6~~$31.0 million for the three months ended ~~September 30, 2019.~~March 31, 2020. The increase was primarily due to a ~~$14.1~~$14.0 million, or ~~405%~~213%, increase in final expense revenue which was the result of our increased focus on selling final expense policies.

38Revenue from our Auto & Home segment was $7.0 million for the three months ended March 31, 2021, a $3.5 million, or 33%, decrease compared to revenue of $10.4 million for the three months ended March 31, 2020. The decrease was primarily due to a 29% decrease in premium sold.

~~Table~~

Nine Months Ended March 31, 2021 and2020––Revenue from our Senior segment was $604.3 million for the nine months ended March 31, 2021, a $330.5 million, or 121%, increase compared to revenue of ~~Contents~~$273.8 million for the nine months ended March 31, 2020. The increase was primarily due to a $273.2 million, or 124%, increase in MA commission revenue, $19.0 million in marketing development funds received, and $28.9 million of advertising revenue associated with InsideResponse included in production bonus and other revenue, partially offset by a $3.6 million, or 13%, decrease in MS commission revenue.

Revenue from our Life segment was $125.6 million for the nine months ended March 31, 2021, a $38.1 million, or 43%, increase compared to revenue of $87.5 million for the nine months ended March 31, 2020. The increase was primarily due to a $35.2 million, or 261%, increase in final expense revenue which was the result of our increased focus on selling final expense policies.

Revenue from our Auto & Home segment was ~~$9.5~~$23.8 million for the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, a ~~$0.5~~$5.3 million, or 5%18%, decrease compared to revenue of ~~$10.1~~$29.1 million for the ~~three~~nine months ended ~~September 30, 2019.~~March 31, 2020. The decrease was primarily due to a 2%14% decrease in premium sold.

Adjusted EBITDA by Segment

Three Months Ended March 31, 2021 and 2020–Adjusted EBITDA from our Senior segment was $~~8.9~~75.5 million for the three months ended ~~September 30, 2020~~March 31, 2021, a $~~10.8~~29.3 million, or 63%,, increase compared to Adjusted EBITDA of $~~(1.9)~~46.2 million for the three months ended ~~September 30, 2019~~March 31, 2020. The increase in Adjusted EBITDA was due to a ~~$45.6~~$108.2 million increase in revenue partially offset by a ~~$34.8~~$78.9 million increase in operating costs and expenses primarily attributable to an increase in variable marketing expenses and personnel costs associated with higher headcount that was driven by a significant increase in policies submitted and approved and an increase in the number of licensed agents.

Adjusted EBITDA from our Life segment was ~~$10.5~~$3.2 million for the three months ended ~~September 30, 2020,~~March 31, 2021, a ~~$4.7~~$0.3 million, or ~~80%~~9%, decrease compared to Adjusted EBITDA of $3.5 million for the three months ended March 31, 2020. The decrease in Adjusted EBITDA was primarily due to a $15.4 million increase in revenue offset by a $15.8 million increase in operating costs and expenses primarily attributable to an increase in variable marketing expenses and variable sales commission expenses to agents driven by an increase in the amount of premium sold for ancillary policies, most notably final expense policies. Adjusted EBITDA was also impacted by flexing a significant amount of our Life and Health Advisor ("LHA") agents that sell final expense policies into Senior to sell during AEP as we incurred expense to hire and train some of these agents but didn't realize the full benefit of revenue within our Life business for the quarter.

Adjusted EBITDA from our Auto & Home segment was $1.1 million for the three months ended March 31, 2021, a $0.5 million, or 31%, decrease compared to Adjusted EBITDA of $1.6 million for the three months ended March 31, 2020. The decrease in Adjusted EBITDA was primarily due to a $3.0 million decrease in operating costs and expenses partially offset by a $3.5 million decrease in revenue. Revenue was negatively impacted by our shift of agents to 1) the Senior segment to maximize the opportunity of the AEP and OEP seasonal increase in demand and 2) the Life segment to sell final expense policies.

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Nine Months Ended March 31, 2021 and2020–Adjusted EBITDA from our Senior segment was $218.9 million for the nine months ended March 31, 2021, a $106.6 million, or 95%, increase compared to Adjusted EBITDA of ~~$5.8~~$112.4 million for the nine months ended March 31, 2020. The increase in Adjusted EBITDA was due to a $330.5 million increase in revenue partially offset by a $223.9 million increase in operating costs and expenses primarily attributable to an increase in variable marketing expenses and personnel costs associated with higher headcount that was driven by a significant increase in policies submitted and approved and an increase in the number of licensed agents.

Adjusted EBITDA from our Life segment was $20.1 million for the ~~three~~nine months ended ~~September 30, 2019.~~March 31, 2021, a $4.5 million, or 29%, increase compared to Adjusted EBITDA of $15.6 million for the nine months ended March 31, 2020. The increase in Adjusted EBITDA was primarily due to a ~~$15.2~~$38.1 million increase in revenue partially offset by a ~~$10.6~~$33.5 million increase in operating costs and expenses primarily attributable to an increase in variable marketing expenses and variable sales commission expenses to agents driven by an increase in the amount of premium sold for ancillary policies, most notably final expense policies.

Adjusted EBITDA from our Auto & Home segment was ~~$3.6~~$6.9 million for the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, a ~~$1.1~~$1.3 million, or ~~45%~~23%, increase compared to Adjusted EBITDA of ~~$2.5~~$5.6 million for the ~~three~~nine months ended ~~September 30, 2019.~~March 31, 2020. The increase in Adjusted EBITDA was primarily due to a ~~$1.6~~$6.6 million decrease in operating costs and expenses partially offset by a ~~$0.5~~$5.3 million decrease in revenue. Revenue was negatively impacted by our shift of agents to 1) the Senior segment to maximize the opportunity of the AEP and OEP seasonal increase in demand and 2) the Life segment to sell final expense policies. Even with the slight decline in revenue, Adjusted EBITDA improved due to an increase in the mix of tenured agents who are more productive and have higher close rates.

Liquidity and Capital Resources

Our liquidity needs primarily include working capital and debt service requirements. We believe that our current sources of liquidity, which include the proceeds from the IPO and cash and funds available under the Senior Secured Credit Facility will be sufficient to meet our projected operating and debt service requirements for at least the next 2418 months. To the extent that our current liquidity is insufficient to fund future activities, we may need to raise additional funds. If we raise additional funds by issuing equity securities, the ownership of our existing stockholders will be diluted. The incurrence of additional debt financing would result in debt service obligations, and any future instruments governing such debt could provide for operating and financing covenants that could restrict our operations. Further, while COVID-19 has caused disruptions to the economy both domestically and globally, the Company expects to maintain its financial flexibility under current market conditions. However, there is inherent difficulty in assessing the possibility of future changes that could materially alter this ~~judgement.~~judgment. As such, we will continue to monitor our liquidity and capital resources through the disruption caused by COVID-19 and will continue to evaluate our financial position and our liquidity needs.

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As of ~~September 30, 2020~~March 31, 2021 and June 30, 2020, our cash, cash equivalents, and restricted cash totaled ~~$347.4~~$369.0 million and $368.9 million, respectively. ~~The~~Additionally, the following table presents a summary of our cash flows ~~as of September 30:~~for the periods presented below:


							Nine Months Ended March 31,
(in thousands)	(in thousands)	2020		2019		(in thousands)	2021		2020
Net cash used in operating activities	Net cash used in operating activities	$	(9,345)	$	(11,697)	Net cash used in operating activities	$	(60,947)	$	(42,032)
Net cash used in investing activities	Net cash used in investing activities	(4,215)		(4,281)		Net cash used in investing activities	(36,206)		(10,625)
Net cash (used in) provided by financing activities		(7,938)		16,262
Net cash provided by financing activities						Net cash provided by financing activities	97,331		135,714

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Operating Activities

Cash ~~provided by~~used in operating activities primarily consists of net income, adjusted for certain non-cash items including depreciation; amortization of intangible assets and internally developed software; deferred income taxes; share-based compensation expense and the effect of changes in working capital and other activities.

Collection of commissions receivable depends upon the timing of our receipt of commission payments and associated commission statements from our insurance carrier partners. If we were to experience a delay in receiving a commission payment from an insurance carrier partner within a quarter, our operating cash flows for that quarter could be adversely impacted.

A significant portion of our marketing and advertising expenses is driven by the number of leads required to generate the insurance applications we submit to our insurance carrier partners. Our marketing and advertising costs are expensed and generally paid as incurred and since commission revenue is recognized upon approval of a policy but commission payments are paid to us over time there are working capital requirements to fund the upfront cost of acquiring new policies. During AEP, we experience an increase in the number of submitted Senior insurance applications and marketing and advertising expenses compared to periods outside of AEP. The timing of AEP affects the positive or negative impacts of our cash flows during each quarter.

~~Three~~Nine Months Ended ~~September 30, 2020~~March 31, 2021—Cash used in operating activities was ~~$9.3~~$60.9 million, consisting of net income of ~~$0.8~~$127.7 million and adjustments for non-cash items of ~~$5.6~~$57.1 million, offset by cash used in operating assets and liabilities of ~~$15.8~~$245.8 million. Adjustments for non-cash items primarily consisted of ~~$3.3~~$32.5 million in deferred income taxes as the Company defers revenue related to certain commissions receivable into following years until it is collected, $11.3 million of depreciation and amortization related to additional fixed assets purchases to accommodate our growth in headcount and internally developed software in service, ~~$0.9~~$3.7 million of share-based compensation expense, and ~~$0.9~~$2.9 million of non-cash lease ~~expense, partially offset by a decrease in deferred income taxes of $1.2 million.~~expense. The cash decrease resulting from changes in net operating assets and liabilities primarily consisted of increases of ~~$45.9~~$251.2 million in commissions receivable and ~~decreases~~$52.9 million in accounts receivable related to the increase in approved policies partially offset by increases of ~~$8.7~~$26.2 million in accounts payable and accrued expenses ~~partially offset by increases of $23.7~~and $30.4 million in other liabilities, which consists primarily ~~$18.5 million from~~of commission ~~advances.~~advances and accrued compensation and benefits, all driven by the increased marketing and personnel costs required to produce our increased revenue.

~~Three~~Nine Months Ended ~~September 30, 2019~~March 31, 2020—Cash used in operating activities was ~~$11.7~~$42.0 million, consisting of net ~~loss~~income of ~~$1.7~~$61.1 million and adjustments for non-cash items of ~~$1.0~~$35.3 million, offset by cash used in operating assets and liabilities of ~~$11.0~~$138.5 million. Adjustments for non-cash items primarily consisted of ~~$1.4 million of depreciation and amortization related to the additional fixed assets purchases and internally developed software in service, offset by $0.4~~$19.1 million of deferred income taxes as the Company defers revenue related to certain commissions receivable into following years until it is ~~collected.~~collected, $9.3 million of share-based compensation expense primarily related to the Distribution, and $5.3 million of depreciation and amortization related to the additional fixed assets purchased to accommodate our growth in headcount. The cash decrease resulting from changes in net operating assets and liabilities primarily consisted of ~~an increase~~increases of ~~$18.9~~$142.5 million in commissions receivable and $17.1 million in accounts receivable related to the increase in approved policies, partially offset by ~~an increase~~increases of ~~$4.9~~$12.9 million in accounts payable and accrued expenses, and ~~a decrease of $3.5~~$6.7 million in ~~accounts receivable.~~other liabilities, primarily accrued compensation and benefits, all driven by the increased marketing and personnel costs required to produce our increased revenue.

Investing Activities

Our investing activities primarily consist of purchases of furniture and fixtures, computer hardware, leasehold improvements related to facilities expansion, and capitalized salaries related to the development of internal-use software.

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~~Three~~Nine Months Ended ~~September 30, 2020~~March 31, 2021—Net cash used in investing activities of ~~$4.2~~$36.2 million was due to ~~$2.8~~$6.5 million of purchases of property and equipment and ~~$1.6~~$5.8 million in purchases of software and capitalized internal-use software spent to develop new programs and systems to efficiently accommodate our increased volumes. Additionally, we used $24.0 million of cash related to the acquisition of a lead distribution company.

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~~Three~~Nine Months Ended ~~September 30, 2019~~March 31, 2020—Net cash used in investing activities of ~~$4.3~~$10.6 million was due to ~~$3.0~~$6.2 million of purchases of property and equipment and ~~$1.3~~$4.4 million in purchases of software and capitalized internal-use software spent to develop new programs and systems to efficiently accommodate our increased volumes.

Financing Activities

Our financing activities primarily consist of ~~net~~ proceeds from the ~~revolving line~~issuance of ~~credit, non-recourse~~ debt and ~~common stock options exercised along with dividend~~equity and proceeds and payments related to ~~stockholders.~~stock-based compensation.

~~Three~~Nine Months Ended ~~September 30, 2020~~March 31, 2021—Net cash used in financing activities of ~~$7.9~~$97.3 million was primarily due to ~~$3.9~~$228.8 million in net proceeds from the 2021 Term Loan as a result of the First Amendment, partially offset by payments of $84.1 million related to the partial extinguishment of the 2019 Term Loan, $32.3 million of ~~costs incurred in~~earnout for the ~~IPO, $1.8~~InsideResponse acquisition, and $10.0 million ~~of costs incurred in connection with our private placement, and $2.5 million in payments~~ for withholding taxes related to net share settlements of employee stock option ~~awards, partially offset by $0.3 million of proceeds from common stock exercises.~~awards.

~~Three~~Nine Months Ended ~~September 30, 2019~~March 31, 2020—Net cash provided by financing activities of ~~$16.3~~$135.7 million was primarily due to ~~$11.7~~$416.5 million in net proceeds from the 2019 Term Loan and $12.1 million gross proceeds from non-recourse debt, and $5.4 million in proceeds from common stock options exercised, partially offset by $275.0 million for the Distribution, $11.0 million in net payments for our revolving line of credit, ~~and $4.6 million gross proceeds from other debt incurred related to a receivables financing arrangement,~~ which was ~~subsequently terminated on June 8, 2020.~~used to fund working capital, mostly due to our seasonality around AEP, and $7.7 million and $2.1 million in debt and equity issuance costs, respectively, incurred for the 2019 Term Loan and our IPO.

Senior Secured Credit Facilities

On ~~November 5, 2019,~~February 24, 2021, the Company entered into ~~a new credit agreement~~the First Amendment with ~~UMB as a lender and revolving agent~~certain of its existing lenders and Morgan Stanley ~~Capital Administrators, Inc.~~ as ~~a lender and the~~ administrative ~~agent for a syndicate of lenders party~~agent. Refer to ~~the Senior Secured Credit Facility. See~~ Note 8 to the condensed consolidated financial statements for further details. There were no amounts drawn under the Revolving Credit Facility or DDTL Facility as of ~~September 30, 2020.~~March 31, 2021. As of ~~September 30, 2020,~~March 31, 2021, there was ~~$325.0~~$471.9 million outstanding under the Term ~~Loan.~~Loans.

Our risk management strategy includes entering into interest rate swap agreements to protect against unfavorable interest rate changes relating to forecasted debt transactions. ~~We entered into an interest rate swap agreement on~~ ~~May 12, 2020,~~ ~~with an effective date of May 29, 2020. It has a notional amount of $325.0 million that was~~The Company's Amended Interest Rate Swap is designated as a cash flow hedge of the interest payments on $325 million in principal of the ~~debt issuance.~~Term Loans. Refer to Note 6 to the condensed consolidated financial statements for further details.

Contractual Obligations

~~There were~~As of March 31, 2021, there have been no material changes to our contractual obligations ~~during~~as previously described in our annual report on Form 10-K for the ~~three months~~year ended ~~September~~June 30, 2020.

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Off-Balance Sheet Arrangements

We did not have any off-balance sheet arrangements during the period covered by this report.

Recent Accounting Pronouncements

For a discussion of new accounting pronouncements recently adopted and not yet adopted, see the notes to our condensed consolidated financial statements.

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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISKS

We are primarily exposed to the market risk associated with unfavorable movements in interest rates. The risk inherent in our market risk-sensitive instruments and positions is the potential loss or increased expense arising from adverse changes in those factors. There have been no material changes to our market risk policies or our market risk-sensitive instruments and positions as described in our annual report on Form 10-K for the year ended June 30, 2020.

ITEM 4. CONTROLS AND PROCEDURES

Evaluation of Our Disclosure Controls and Procedures

As of ~~September 30, 2020,~~March 31, 2021, an evaluation of the effectiveness of our “disclosure controls and procedures” (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) was carried out by our management, with the participation of our principal executive officer and principal financial officer. Based upon that evaluation, our chief executive officer and chief financial officer have concluded that as of the end of the period covered by this report, our disclosure controls and procedures are effective to ensure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is (i) recorded, processed, summarized and reported within the time periods specified in Securities and Exchange Commission rules and forms and (ii) accumulated and communicated to our management, including our chief executive officer and chief financial officer, to allow timely decisions regarding required disclosure.

In designing and evaluating our disclosure controls and procedures, our management recognized that any controls and procedures, no matter how well designed and operated, can provide only a reasonable level of assurance of achieving their desired control objectives, and our management is required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions; over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

Changes in Internal Control over Financial Reporting

There has been no change in our internal control over financial reporting as defined in Rules 13a-15(f) and 15d-15(f) under the Securities Exchange Act of 1934 that occurred during the period covered by this report that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

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PART II

OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

From time to time we are a party to various litigation matters incidental to the conduct of our business. We are not presently party to any legal proceedings the resolution of which we believe would have a material adverse effect on our business, prospects, financial condition, liquidity, results of operation, cash flows, or capital levels.

ITEM 1A. RISK FACTORS

There have been no material changes to the risk factors set forth in our Annual Report on Form 10-K for the year ended June 30, 2020, as filed with the SEC on September 10, 2020. Before investing in our securities, we recommend that investors carefully consider the risks described in our most recent Form 10-K filed with the SEC, including those under the heading “Risk Factors.” Realization of any of these risks could have a material adverse effect on our business financial condition or results of operations. Additional risks and uncertainties not currently known to us or that we deem to be immaterial could also materially adversely affect our business, financial condition, or results of operations.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Not applicable.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

Not applicable.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION

Not applicable.

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ITEM 6. EXHIBITS

The following documents listed below are incorporated by reference or are filed or furnished, as applicable, with this Quarterly Report on Form 10-Q.


Exhibit Number						Exhibit Description
10.1						First Amendment to Credit Agreement, dated as of February 24, 2021, by and among SelectQuote, Inc., the lenders and other parties thereto and Morgan Stanley Capital Administrators, Inc., as administrative agent (incorporated by reference to Exhibit 10.1 to SelectQuote, Inc.’s Current Report on Form 8-K (File No. 001-39295) filed with the SEC on February 24, 2021).
31.1						Certification of Chief Executive Officer of SelectQuote, Inc. Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2						Certification of Chief Financial Officer of SelectQuote, Inc. Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1†						Certification of Chief Executive Officer of SelectQuote, Inc. Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.2†						Certification of Chief Financial Officer of SelectQuote, Inc. Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101.INS						XBRL Instance Document - The instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
101.SCH						Inline XBRL Taxonomy Extension Schema Document
101.CAL						Inline XBRL Taxonomy Extension Calculation Linkbase Document
101.LAB						Inline XBRL Taxonomy Extension Labels Linkbase Document
101.PRE						Inline XBRL Taxonomy Extension Presentation Linkbase Document
101.DEF						Inline XBRL Taxonomy Extension Definition Linkbase Document
~~104.1~~104						Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)

† The certifications attached as Exhibits 32.1 and 32.2 that accompany this Quarterly Report on Form 10-Q, are not deemed filed with the SEC and are not to be incorporated by reference into any filing of SelectQuote, Inc. under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended, whether made before or after the date of this Quarterly Report on Form 10-Q, irrespective of any general incorporation language contained in such filing.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


			SELECTQUOTE, INC.
~~November 6, 2020~~May 12, 2021			By: /s/ Tim Danker
			Name: Tim Danker
			Title: Chief Executive Officer

			By: /s/ Raffaele Sadun
			Name: Raffaele Sadun
			Title: Chief Financial Officer

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Three Months Ended September 30, 2019
	Common Stock			Additional Paid-In Capital		Retained Earnings		Treasury Stock		Accumulated Other Comprehensive Loss		Total Shareholders' Equity
	Shares	Amount
BALANCES-June 30, 2019	90,619	$	906	$	138,378	$	200,446	$	(77,275)	$	0	$	262,455
Net loss	—	—		—		(1,688)		—		—		(1,688)
Exercise of employee stock options	1,348	14		1,672		—		—		—		1,686
Share-based compensation expense	—	—		22		—		—		—		22
BALANCES-September 30, 2019	91,967	$	920	$	140,072	$	198,758	$	(77,275)	$	0	$	262,475


	Twelve Months Ended September 30,
(dollars per approved policy):	2020			2019
Medicare Advantage and Medicare Supplement approved policies	271,199			132,089
Medicare Advantage and Medicare Supplement commission per MA / MS policy	$	1,282		$	1,280
Other commission per MA/MS policy	48			65
Other per MA / MS policy	171			159
Total revenue per MA / MS policy	1,501			1,504
Total operating expenses per MA / MS policy	(924)			(850)
Adjusted EBITDA per MA / MS policy (1)	$	577		$	654
Adjusted EBITDA Margin per MA / MS policy (1)	38		%	43		%
Revenue / CAC multiple	3.5X			4.0X