As filed with the Securities and Exchange Commission on March 1, 2011
19, 2014


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 20-F
(Mark One)
oREGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934
OR
OR
xANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 For the fiscal year ended December 31, 20102013
OR
OR
oTRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
OR
OR
oSHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 Date of event requiring this shell company report________________
For the transition period from ________________ to ________________
 Commission file number: 001-14475

TELEFÔNICA BRASIL S.A.
TELECOMUNICAÇÕES DE SÃO PAULO S.A. – TELESP
(Exact name of Registrant as specified in its charter)
 
Telecommunications of São Paulo – TelespTELEFÔNICA BRAZIL S.A.
(Translation of Registrant’s name into English)
 
Federative Republic of Brazil
(Jurisdiction of incorporation or organization)
 
Rua Martiniano de Carvalho, 851Avenida Engenheiro Luis Carlos Berrini, 1376, 32º andar
01321-00104571-936 São Paulo, SP, BrasilBrazil
(Address of principal executive offices)

Alberto Manuel Horcajo Aguirre
Telephone +55 11 3430 3687
Avenida Engenheiro Luis Carlos Berrini, 1376, CEP 04571-936, São Paulo, SP, Brazil
Email: ir.br@telefonica.com
(Name, Telephone, Email and/or Facsimile and Address of Company Contact Person)
Securities registered or to be registered pursuant to Section 12(b) of the Act:
Title of each class
Name of each exchange on which registered
Preferred Shares, without par valueNew York Stock Exchange*
American Depositary Shares (as evidenced by American Depositary Receipts), each representing 1one share of Preferred StockNew York Stock Exchange
*Not for trading purposes, but only in connection with the registration on the New York Stock Exchange of American Depositary Shares representing those Preferred Shares.
 
Securities registered or to be registered pursuant to Section 12(g) of the Act: None
 
Securities for which there is a reporting obligation pursuant to Section 15(d) of the Act: None
 
Indicate the number of outstanding shares of each of the issuer’s classes of capital or common stock as of the close of the period covered by the annual report.
 
The number of outstanding shares of each class as of December 31, 20102013 was:
 
Title of Class
Number of Shares Outstanding
Shares of Common Stock168,609,291381,335,671
Shares of Preferred Stock337,232,189741,933,573
 
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.
oYesxNo
x Yes   o No
 
If this report is an annual or transition report, indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934.
oYesxNo
o Yes   x No
 
Note – Checking the box above will not relieve any registrant required to file reports pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 from their obligations under those sections.
 
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
x Yes   No oYesoNo
 
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).
o Yes     o  No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer. See definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act. (Check one):
Large Accelerated FilerxAccelerated Filero Non-accelerated Filer o
Large Accelerated Filer x    Accelerated Filer o     Non-accelerated Filer o
 
Indicate by check mark which basis of accounting the registrant has used to prepare the financial statements included in this filing:
U.S. GAAP o
International Financial Reporting Standards as issued by
the International Accounting Standards Board x
Other o
 
If “Other” has been checked in response to the previous question, indicate by check mark which financial statement item the registrant has elected to follow.
oItem 17o Item 17   o Item 18Item 18
 
If this is an annual report, indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
oYesxNo
o Yes    x  No

 


 
 
 
 
 
TABLE OF CONTENTS



Page
 


 
INTRODUCTION
 
References in this annual report to “Telesp,“Telefônica Brasil,” “we,” “our,” “us”“us,” “our company” and “the company” are to Telecomunicações de São PauloTelefônica Brasil S.A. – TELESP and its consolidated subsidiaries (unless the context otherwise requires). In addition, allAll references in this annual report to:
 
 ·“ADRs” are to the American Depositary Receipts evidencing our ADSs;
·“ADSs” are to our American Depositary Shares, each representing one share of our non-votingnonvoting preferred shares;stock;
 
 ·
“ANATEL” are to Agência Nacional de TelecomunicaçõesANATEL, the National Telecommunications Agency of Brazil;Brazilian telecommunication regulatory agency;
 
 ·
“BM&FBOVESPA” are to the BM&FBOVESPA S.A.Bolsa de Valores, Mercadorias e Futuros;, the São Paulo stock exchange;
 
 ·
“BNDES” are to Banco Nacional de Desenvolvimento Econômico e Social, the Brazilian Development Bank;
·“Brazil” are to the Federative Republic of Brazil;
·
“Brazilian Central Bank”Bank,” “BACEN,” “Central Bank of Brazil” or “Central Bank” are to the Banco Central do Brasil, the Brazilian Central Bank of Brazil;Bank;
 
 ·
“Brazilian Corporate Law” are to the Lei das Sociedades por Ações, Law No. 6,404 of December 15, 1976, as amended;
 
 ·“Brazilian government” are to the federal government of the Federative Republic of Brazil;
·  
“CADE” are to Conselho Administrativo de Defesa Econômica, the Brazilian competition authority;
 
 ·
“Ceterp” are to Centrais Telefônicas de Ribeirão Preto;
·  
“CDI” are to Certificado de Depósito Interbancário, the Certificate for Interbank Deposits;
 
 ·
“Ceterp” are to Centrais Telefônicas de Ribeirão Preto;
·“Celular CRT” are to Celular CRT Participações S.A. and its consolidated subsidiaries, formerly Vivo subsidiaries before Vivo’s corporate restructuring;
·
“CMN” are to the Conselho Monetário Nacional, the Brazilian Monetary Council of Brazil;Council;
 
 ·“Commission” or “SEC” are to the U.S. Securities and Exchange Commission;
 
 ·“Corporate Law Method” isare the accounting practicepractices to be followed in the preparation of our financial statements for regulatory and statutory purposes prescribed by theunder Brazilian Corporate Law and accounting standards issued by the CVM;
 
 ·
“CTBC Telecom” are to Companhia de Telecomunicações do Brasil Central;
 
 ·
“CTBC Borda” are to Companhia Brasileira Borda do Campo – CTBC;
 
 ·
“CVM” are to the Comissão de Valores Mobiliários, the Brazilian Securities Commission of Brazil;Commission;
 
 ·
“D.O.U.” are to the Diário Oficial da União, the Official Newspaper of the Brazilian Government;
·
“Federal District” are to Distrito Federal, the federal district where Brasilia, the capital of Brazil, is located;
·
“General Telecommunications Law” are to Lei Geral de Telecomunicações, as amended, the law which regulates the telecommunications industry in Brazil;
 
 ·“Global Telecom” or “GT” are to Global Telecom S.A., formerly a Vivo subsidiary before Vivo’s corporate restructuring;
·“IASB” are to International Accounting Standards Board;
 
 ·
“IBGE” are to Instituto Brasileiro de Geografia e Estatística, the Brazilian Institute of Geography and Statistics;
·“IFRS” are to International Financial Reporting Standards, as issued by the IASB;
 
 ·
 “IPCA”“IOF” are to Imposto sobre Operações de Crédito, Câmbio e Seguros, or tax on credit, exchange and insurance;
·
“IPCA” are to Índice Nacional de Preços ao Consumidor Amplo, the consumer price index;index, published by the IBGE;
 
 ·
“IST” are to Índice Setorial de Telecomunicações, the inflation index of the telecomtelecommunications sector;
 
 ·“JPY” are to Japanese Yen;
·  
“Number Portability” are to Portabilidade Numérica, the service mandated by ANATEL that provides customers with the option of keeping the same telephone number when switching telephone service providers;
 
1

·“NYSE” are to the New York Stock Exchange;
 
 ·“Oi” are to Oi S.A., the mobile operator branch of Telemar;
·
PTAXPTAX” or “PTAX rate” are to the weighted average daily buy and sell exchange rates between the real and U.S. dollar that is calculated by the Central Bank;
 
 ·
realReal,” “reais” or “R$”R$ are to the Brazilian reaisreal, the official currency of Brazil;
 
 ·“Speedy” are to broadband services provided by Telespus through asymmetric digital subscriber lines, or ADSL;
 
 ·
“TCO” are to Tele Centro Oeste Celular Participações, which includes TCO’s “B” band subsidiary and NBT, formerly Vivo subsidiaries before Vivo’s corporate restructuring;
·
“TCP” are to TELESP Celular Participações S.A., Vivo’s predecessor company;
·
“TLE” are to Tele Leste Celular Participações S.A. and its consolidated subsidiaries, formerly Vivo subsidiaries before Vivo’s corporate restructuring;
·
“TSD” are to Tele Sudeste Celular Participações S.A. and its consolidated subsidiaries, formerly Vivo subsidiaries before Vivo’s corporate restructuring;
·
“Telebrás” are to Telecomunicações Brasileiras S.A.–Telebrás;
·
“Telefonica” or “TSA” are to Telefonica S.A.;
·
“Telemar” are to Telemar Norte Leste S.A. (controlled by Tele Norte Leste Participações S.A.);
·
“Telemig” or “Telemig Participações” are to Telemig Celular Participações S.A.;
·
“Telemig Celular” are to Telemig Celular S.A.;
·
“Telenorte” or “Tele Norte” are to Tele Norte Celular Participações S.A.;
·
“TELESP Celular” and “TC” are to TELESP Celular S.A., formerly a Vivo subsidiary before Vivo’s corporate restructuring;
·
“TJLP” are to Taxa de Juros de Longo Prazo, or long termlong-term interest rate;
·“UMBNDES” are to a monetary unit of the BNDES, consisting of a currency basket of BNDES debt obligations in foreign currencies, which are mostly denominated in U.S. dollars;
·“U.S. dollar,” “U.S. dollars” or “US$” are to U.S. dollars, the official currency of the United States;
·
“Vivo” are to Vivo S.A., a formerly wholly-owned subsidiary of Telefônica Brasil  prior to the corporate restructuring that took place in 2013, that conducts cellular operations including SMP (as defined in the “Glossary of Telecommunication Terms”), in the following areas:
·
“Areas 1 and 2,” the state of São Paulo (operations previously provided by TELESP Celular);
·
“Area 3,” the states of Rio de Janeiro and Espírito Santo (operations previously provided by Telerj Celular S.A., or Telerj, and Telest Celular S.A., or Telest);
·“Area 4,” the state of Minas Gerais;
·“Area 5,” the states of Paraná and Santa Catarina (operations previously provided by Global Telecom);
·“Area 6,” the state of Rio Grande do Sul (operations previously provided by Celular CRT);
·
“Areas 7 and 8,” the central western and northern regions, including the states of Goiás, Tocantins, Mato Grosso, Mato Grosso do Sul, Rondônia, Acre, Amapá, Amazonas, Maranhão, Pará and Roraima and in the Federal District (operations previously provided by Telegoias Celular S.A., or Telegoias, Telemat Celular S.A., or Telemat, Telems Celular S.A., or Telems, Teleron Celular S.A., or Teleron, Teleacre Celular S.A., or Teleacre, Norte Brasil Telecom S.A., or NBT and TCO);
·
“Area 9,” the states of Bahia and Sergipe (operations previously provided by Telebahia Celular S.A., or Telebahia, and Telergipe Celular S.A., or Telergipe); and
 
 ·US$,Area 10,“dollars” or “U.S. dollars”the states of Pernambuco, Alagoas, Paraíba, Rio Grande do Norte, Ceará and Piauí.
·
“Vivo Participações” are to United States dollars.Vivo Participações S.A. (formerly TCP) and its consolidated subsidiaries (unless the context otherwise requires); and
·“Vivo brand” are to the brand used in Brazil in the operations of Telefônica Brasil;
 
Unless otherwise specified, data relating to the Brazilian telecommunications industry included in this annual report were obtained from ANATEL.
 
The “Glossary of Telecommunications Terms” that begins on page 104137 provides the definition of certain technical terms used in this annual report.
 
On October 3, 2011, our shareholders approved the merger of Vivo Participações with and into us and the change of our corporate name from Telecomunicações de São Paulo S.A. – TELESP to Telefônica Brasil S.A.
As a result of such name change, the trade codes for our shares were also changed as of October 6, 2011 (inclusive), from TLPP3, for the common shares and TLPP4, for the preferred shares to VIVT3 and VIVT4, respectively, with the subsequent change of trading name to TELEF BRAZIL. The trade code for the ADRs, VIV, on New York Stock Exchange was not changed.
 
CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTSSTATEMENT
 
TheThis annual report contains statements that constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, Section 21E of the Securities Exchange Act of 1934, as amended, and the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 provides a safe harbor for1995. The forward-looking statements. Certain statements included in this annual report, principallyAnnual Report can be identified, in some instances, by the use of words such as “will,” “expect,” “aim,” “hope,” “anticipate,” “intend,” “believe” and similar language or the negative thereof or by the forward-looking nature of discussions of strategy, plans or intentions. These statements appear in a number of places in this Annual Report including, without limitation, certain statements made in “Item 3. Key Information—D. Risk Factors,” “Item 4—4. Information on the Company” andCompany,” “Item 5—5. Operating and Financial Review and Prospects,” contain information that is forward looking, including, but not limited to:Prospects” and “Item 11. Quantitative and Qualitative Disclosures about Market Risk” and include statements regarding our intent, belief or current expectations with respect to, among other things:
 
 ·statements concerning our operations and prospects;
 
 ·the size of the Brazilian telecommunications market;
 
 ·estimated demand forecasts;
 
 ·our capital expenditure plan;
·our ability to secure and maintain telecommunications infrastructure licenses, rights-of-way and other regulatory approvals;
 
 ·our strategic initiatives and plans for business growth;
 
 ·industry conditions;
 
 ·our funding needs and financing sources;
 
 ·network completion and product development schedules;
 
 ·expected characteristics of competing networks, products and services; and
 
 ·the outcome of certain legal proceedings;
·regulatory and legal developments;
·quantitative and qualitative disclosures about market risk;
·other statements of management’s expectations, beliefs, future plans and strategies, anticipated developments and other matters that are not historical facts.facts; and
 
Forward-looking statements may also be identified by words such as “believe,” “expect,” “anticipate,” “project,” “intend,” “should,” “seek,” “estimate,” “future” or similar expressions.
·other factors identified or discussed under “Item 3. Key Information—D. Risk Factors.”
Forward-looking information involves risks and uncertainties that could significantly affect expected results. The risks and uncertainties include, but are not limited to:
 
 ·the short history of our operations as an independent, private-sector, entity and the ongoing introduction of greater competition to the Brazilian telecommunications sector;
 
 ·the cost and availability of financing;
 
 ·uncertainties relating to political and economic conditions in Brazil as well as those of other emerging markets;
 
 ·inflation, interest rate and exchange rate risks;
 
 ·the Brazilian government’s telecommunications policy;
 
 ·the Brazilian government’s tax policy;
 
 ·the Brazilian government’s political instability; and
 
 ·the adverse determination of disputes under litigation.
 
We undertake no obligation to publicly update publicly or revise any forward-looking statements becauseas a result of new information, future events or otherwise. In lightBecause of these risks and uncertainties, the forward-looking information, events and circumstances discussed in this annual report might not occur. Our actual results and performance could differ substantially from those anticipated in our forward-looking statements.
 
 
PRESENTATION OF FINANCIAL INFORMATION
 
We maintain our books and records in reais. We prepared our consolidated financial statements included in this annual report in accordance with International Financial Reporting Standards, or IFRS.
The preparation of financial statements in conformity with IFRS requires the IFRS. Theseuse of certain critical accounting estimates. It also requires management to exercise its judgment in the process of applying our accounting policies. Those areas involving a higher degree of judgment or complexity, or areas where assumptions and estimates are significant to the consolidated annual financial statements, are disclosed in Note 3 to our firstconsolidated financial statements.
Our financial statements prepared in accordance with IFRS as of and for the years ended December 31, 2013, December 31, 2012 and December 31, 2011 have also been filed with the CVM, the local securities regulator in Brazil and made publicly available. The selected financial information for the Company included in “Item 3. Key Information—A. Selected Financial Data” should be read in conjunction with, and is qualified in its entirety by, our financial statements and “Item 5. Operating and Financial Review and Prospects” appearing elsewhere in this annual report.
The consolidated financial statements as of December 31, 2013 and 2012 and for each of the three years in the period ended December 31, 2013 are in compliance with IFRS, as issued by the International Accounting Standards Board (“IASB”).(IASB) and also with the pronouncements, interpretations and guidance issued by the IASB and the IFRS Interpretations Committee (IFRIC) which entered into force as of January 1, – “First-time Adoption2013.
Our first adoption of International Financial Reporting Standards” has been applied in preparing theseIFRS to consolidated financial statements. Untilstatements was for the year ended December 31, 2010. Our financial statements as of the transition date for applying IFRS as of January 1, 2009 and the comparative period as of and for the year ended December 31, 2009 our consolidated financial statements were prepared in accordance with accounting practices ado pted in Brazil (“Brazilian GAAP”). Brazilian GAAP is based on the Brazilian Corporate Law No. 6,404 of December 15, 1976, as amended, and included the provisions of Law No. 11,638/2007 and Law No. 11,941, dated May 27, 2009; the accounting standards issued by the Brazilian Federal Accounting Council (Conselho Federal de Contabilidade – “ CFC”); the accounting standards issued by the Accounting Standards Committee (Comitê de Pronunciamentos Contábeis – “CPC”); and the rules and regulations issued by the Brazilian Securities Commission (Comissão de Valores Mobiliários – “CVM”). After the adoption of CPCs No.15 to 43, Brazilian GAAP does not differ from IFRS, for preparation of consolidated financial statements. The comparative figures with respect to 2009 ha vehave been restated to reflect adjustments made as a result of the adoption of IFRS. Reconciliations and descriptions of the effect of the transition from Brazilian GAAP to IFRS are given in Note 3 to our consolidated financial statements included elsewhere in this annual report. These consolidated financial statements have been audited by Ernst & Young Terco Auditores Independentes S.S. (“EY” or “Ernst & Young”). In this annual report we will refer to the set of accounting practices adopted in Brazil, through December 31, 2009, as the “Former Brazilian GAAP”.
 
We have made rounding adjustments to reach some of the figures included in this annual report. Accordingly, numerical figures shown as totals in some tables may not be an arithmetic aggregation of the figures that preceded them.
 
Results of Vivo Participações and Vivo are consolidated into our financial statements for nine months in 2011, as from April 1, 2011. Consequently our results of operations for the years ended December 31, 2011, 2010 and 2009 are not comparable with our results of operations for the year ended December 31, 2013 and 2012.

 
 
 
Not applicable.
 
 
Not applicable.
 
 
A. Selected Financial Data
 
We maintain our books and recordsThe selected financial data presented below should be read in reais. We preparedconjunction with our consolidated financial statements, included in this annual report in accordance withincluding the IFRS. These consolidated annual financial statements are our first financial statements prepared in accordance with the IFRS, as issued by International Accounting Standards Board (“IASB”). IFRS 1 – “First-time Adoption of International Financial Reporting Standards” has been applied in preparing these financial statements. Until December 31, 2009, our consolidated financial statements were prepared in accordance with accounting practices adopted in Brazil (“Brazilian GAAP”). Brazilian GAAP is based on the Brazil ian Corporate Law No. 6,404 of December 15, 1976, as amended, and included the provisions of Law No. 11,638/2007 and Law No. 11,941, dated May 27, 2009; the accounting standards issued by the Brazilian Federal Accounting Council (Conselho Federal de Contabilidade – “ CFC”); the accounting standards issued by the Accounting Standards Committee (Comitê de Pronunciamentos Contábeis – “CPC”); and the rules and regulations issued by the Brazilian Securities Commission (Comissão de Valores Mobiliários – “CVM”). After the adoption of CPCs No.15 to 43, Brazilian GAAP does not differ from IFRS, for preparation of consolidated financial statements. The comparative figures with respect to 2009 have been restated to reflect adjustments made as a result of the adoption of IFRS. Re conciliations and descriptions of the effect of the transition from Brazilian GAAP to IFRS are given in Note 3 to our consolidated financial statementsnotes thereto included elsewhere in this annual report. TheseOur consolidated financial statements included herein as of and for the years ended December 31, 2013, 2012 and 2011 have been audited by Ernst & Young Terco Auditores Independentes S.S. (“EY” or “Ernst & Young”). In The report of Ernst Young Auditores Independentes S.S.  on the consolidated financial statements appears elsewhere in this annual report we will refer toreport.
On March 25, 2011, the setboards of accounting practices adopteddirectors of Vivo Participações, our former subsidiary, and Telefônica Brasil approved the terms and conditions of the corporate restructuring of both companies, which was approved unanimously by the shareholders of both companies on April 27, 2011.
The transaction consisted of the unification of the share base of fixed and mobile operators of the Telefônica group in Brazil through the merger of all shares of Vivo Participações into Telefônica Brasil, with Telefônica Brasil as the surviving entity. Telefônica Brasil exchanged each share of Vivo Participações held by shareholders of Vivo Participações for shares of Telefônica Brasil. The exchange of shares of Vivo Participações for shares of Telefônica Brasil was based on the exchange ratio of 1.55 shares of Telefônica Brasil for each share of Vivo Participações. Upon closing of the merger and the share exchange, Vivo remained our wholly owned direct subsidiary. The Company assessed the fair value of the assets acquired and the liabilities assumed from Vivo Participações as of March 31, 2011 for purposes of applying the acquisition method to the transaction as a business combination and we consolidated and included Vivo Participações in our results of operations as of April 1, 2011.
Our consolidated financial statements include Vivo Participações and Vivo as of April 1, 2011 through the full consolidation method. Because Vivo Participações and Vivo are consolidated into our financial as of April 1, 2011, our results of operations for the years ended December 31, 2011, 2010 and 2009 are not comparable with our results of operations for the year ended December 31, 2013 and 2012.
In 2013, we adopted IFRS 11 Joint Arrangements through retrospective application as from January 1, 2012. Accordingly, the “Former Brazilian GAAP”.data presented for 2012 and 2011 has been restated.
 
The following tables present a summary of our selected financial data at the dates and for each of the periods indicated. You should read the following information together with our audited consolidated financial statements and the notes thereto included elsewhere in this annual report and with “Item 5—5. Operating and Financial Review and Prospects.”
 
  Year ended December 31, 
  2010  2009 
Income Statement Data: 
(in millions of reais, except for share and per share data)
 
       
Net operating revenue
  15,756   15,806 
Cost of goods and services
  (8,793)  (9,092)
Gross profit
  6,963   6,714 
Operating expenses, net
  (3,417)  (3,316)
Operating income before financial expense, net  3,546   3,398 
Financial expense, net
  (121)  (189)
Income before tax and social contribution  3,425   3,209 
Income tax and social contribution
  (1,027)  (1,005)
Net Income
  2,398   2,204 
Basic and diluted earnings per share:        
Common Shares
  4.45   4.08 
Preferred Shares
  4.89   4.49 
Cash Dividends per share in reais, net of withholding tax:
        
Common Shares
  3.62   2.56 
Preferred Shares
  3.98   2.81 

  
As of
December 31,
  
As of
January 1,
 
  
2010
  
2009
  
2009(1)
 
  
(in millions of reais, except where indicated)
 
Balance Sheet Data:         
          
Property, plant and equipment, net
  10,201   9,672   9,869 
Total assets
  19,966   20,643   20,324 
Loans and financing—current portion  420   1,768   502,503 
Loans and financing—non-current portion  1,405   1,752   1,717 
Shareholders’ equity
  11,667   11,300   10,382 
Capital stock
  6,575   6,575   6,575 
Number of shares outstanding (in thousands)  505,841   505,841   505,841 
  
Year ended December 31,
 
Income Statement Data: 
2013
  
2012
  
2011
  
2010
  
2009
 
     (Restated)  (Restated)       
  
(in millions of reais, except for share and per share data)
 
Net operating revenue
  34,722   33,919   29,117   15,788   15,852 
Cost of goods and services
  (17,542)  (16,557)  (15,035)  (8,837)  (9,236)
Gross profit
  17,180   17,362   14,082   6,951   6,616 
Operating expenses, net
  (12,248)  (10,151)  (8,290)  (3,408)  (3,221)
Equity in earnings (losses) of associates
  (55)  1   4   25   19 
Operating income before financial expense, net
  4,877   7,211   5,796   3,568   3,414 
Financial expense, net
  (215)  (291)  (141)  (125)  (189)
Income before tax and social contribution
  4,662   6,920   5,655   3,443   3,225 
Income tax and social contribution
  (946)  (2,468)  (1,293)  (1,045)  (1,021)
Net Income
  3,716   4,452   4,362   2,398   2,204 
Attributable to:                    
Controlling shareholders
  3,716   4,453   4,355   2,398   2,204 
Non-controlling shareholders
  -   (1)  7       
Basic and diluted earnings per share:                    
Common Shares
  3.10   3.72   4.40   4.45   4.08 
Preferred Shares
  3.41   4.09   4.84   4.89   4.49 
Cash Dividends per share in reais, net of withholding tax:
                    
Common Shares
  1.86   2.57   4.78   3.62   2.56 
Preferred Shares
  2.04   2.82   5.26   3.98   2.81 


  
As of December 31,
 
Balance Sheet Data: 
2013
  
2012
  
2011
  
2010
  
2009
 
     (Restated)  (Restated)       
  
(in millions of reais, except number of shares)
    
Property, plant and equipment, net
  18,442   17,604   17,147   10,193   9,672 
Total assets
  69,541   70,251   65,489   19,962   20,643 
Loans and financing—current portion
  1,237   1,270   1,000   432   1,768 
Loans and financing—noncurrent portion
  3,215   3,774   3,969   1,429   1,752 
Shareholders’ equity
  42,894   44,681   43,331   11,667   11,300 
Attributable to:                    
Controlling shareholders
  42,894   44,681   43,326   11,667    
Noncontrolling shareholders
        5       
Capital stock
  37,798   37,798   37,798   6,575   6,575 
Number of shares outstanding (in thousands)
  1,123,269   1,123,269   1,123,884   505,841   505,841 
(1)Reflecting our retroactive application of changes to the accounting criteria to enable the Former Brazilian GAAP to converge with IFRS.

  
Year ended December 31,
 
Cash Flow Data: 
2013
  
2012
  
2011
  
2010
  
2009
 
     (Restated)  (Restated)       
  
(in millions of reais)
    
Operating activities:               
Net cash provided by operating activities
  9,576   10,054   8,128   4,481   4,449 
Investing activities:                    
Net cash used in investing activities
  (5,543)  (3,721)  (2,007)  (1,658)  (2,296)
Financing activities:                    
Net cash used in financing activities
  (4,622)  (2,089)  (4,729)  (3,603)  (1,618)
Increase (decrease) in cash and cash equivalents
  (589)  4,244   1,392   (780)  536 
Cash and cash equivalents at beginning of year
  7,133   2,889   1,497   2,277   1,741 
Cash and cash equivalents at end of year
  6,544   7,133   2,889   1,497   2,277 
 
  December 31, 
  2010  2009 
  
(in millions of reais, except where indicated)
 
Cash Flow Data:      
       
Operating activities:      
Net cash provided by operations
  4,532   4,449 
Investing activities:        
Net cash used in investing activities
  (1,659)  (2,296)
Financing activities:        
Net cash used in financing activities
  (3,594)  (1,618)
Increase (decrease) in cash and cash equivalents  (720)  536 
Cash and cash equivalents at beginning of year  2,277   1,741 
Cash and cash equivalents at end of year
  1,557   2,277 

Exchange Rates
 
The Brazilian Central Bank allows the real/U.S. dollar exchange rate to float freely and has intervened occasionally to control the exchange rate volatility. However, the exchange market may continue to be volatile, and the realmay depreciate or appreciate substantially in relation to the U.S. dollar. The Brazilian Central Bank or the Brazilian government willmay intervene in the exchange rate market.
 
Since 1999, the Central Bank has allowed the real/U.S. dollar exchange rate to float freely, and, since that time, the real/U.S. dollar exchange rate has fluctuated considerably.  In 2009 and 2010, the real appreciated by 25.5% and 4.3% against the U.S. dollar, respectively.  In 2011 and 2012, the real depreciated by 4.8% and 8.9%, respectively, against the U.S. dollar.  In 2013, the real depreciated a further 14.6% against the U.S. dollar.  On September 27, 2006, Resolution No. 3,412 absolved existing restrictions on investments in foreign financial and derivative markets by individuals and legal entities. On October 27, 2006, Resolution No. 3,417 increasedDecember 31, 2013, the liquidation period permitted foryear-end real/U.S. dollar exchange transactions from 360 to 750 days.rate was R$2.3426 per U.S. $1.00.
 
Since March 17, 2008, Brazilian exporters are allowed to keep 100% of income from exports outside of Brazil. In addition, the foreign exchange mechanism was simplified to provide for the simultaneous purchase and sale of foreign currency through the same financial institution and using the same exchange rate.
In October 2009, the Brazilian government increased the tax rate related to foreign investments in the Brazilian financial and capital markets from zero to two percent, including investments made pursuant the Brazilian Monetary Council (Conselho Monetário Nacional), or CMN, Resolution No. 2,689, dated January 26, 2000, as amended, or Resolution No. 2,689. The Tax on Financial Transactions (Imposto sobre Operações Financeiras), or IOF tax, applies upon conversion of foreign currency into Brazilian reais related to equity or debt investments by foreign
 
 
investors in
The Brazilian government has implemented various economic plans and utilized a number of exchange rate policies, including sudden devaluations, periodic mini-devaluations during which the Brazilian stock exchangesfrequency of adjustments ranged from a daily to a monthly basis, floating exchange rate systems, exchange controls and dual exchange rate markets.  We cannot predict whether the Central Bank or the over-the-counter, or OTC, market, as well as private investment funds, Brazilian treasury notes and other fixed income securities.
On October 5, 2010, the Brazilian government announced measureswill continue to respond tolet the real appreciation by increasing to four percent the IOF tax rate on foreign exchange transactions related to foreign investmentsfloat freely or intervene in the financial and capitalexchange rate market except for variable income investments traded onby returning to a currency band system or otherwise.  The real may depreciate or appreciate substantially against the stock exchange, which remained at two percent.  On October 18, 2010, new increases in the IOF tax rate were announced by the Brazilian government which adopted a six percent rate for foreign exchange transactions and for the investments of foreign investors in accordance with the margin requirements for futures transactions on the Brazilian Stock, Commodities and Futures Exchange (BM&FBOVESPA). The IOF tax rate remains at zero on exchange transactions for outflow for these funds as well as over proceeds received as a result of initial public offerings. The conversion of Brazilian currency into foreign currency for purposes of paying dividends for ADS programs is not taxed.  On January 6, 2011, the Brazilian Central Bank published Circular 3,520 (Circular 3,520/2011), which imposes a 60% minimum reserve deposit for any financial operations exceeding U.S.$3 billion. dollar.
 
The following tables set forth the exchange rate (rounded to the nearest tenth of a cent), expressed in reais per U.S. dollar (R$/US$) for the periods indicated, as reported by the Central Bank.
 
 
Exchange Rate of R$ per US$
 
 
Low
  
High
  
Average(1)
  
Year-End
  
Exchange Rate of R$ per US$
 
Year ended December 31,             
Low
  
High
  
Average(1)
  
Year-End
 
2006
  2.059   2.371   2.168   2.138 
2007
  1.732   2.156   1.929   1.771 
2008
  1.559   2.500   1.833   2.337 
2009
  1.741   2.378   1.990   1.741   1.741   2.378   1.990   1.741 
2010
  1.655   1.880   1.759   1.665   1.655   1.880   1.759   1.665 
2011
  1.535   1.902   1.671   1.876 
2012
  1.702   2.112   1.959   2.044 
2013
  1.953   2.446   2.161   2.343 

Source:Central Bank of Brazil, PTAX.
Source: Central Bank of Brazil, PTAX.
 
(1)Represents the average of the exchange rates (PTAX) on the last day of each month during the relevant period.
 

  
Exchange Rate of R$ per US$
 
  
Low
  
High
  
Average(2)
  
Period-End
 
Month ended            
September 30, 2010
  1.694   1.744   1.719   1.694 
October 29, 2010
  1.655   1.711   1.683   1.701 
November 30, 2010
  1.680   1.734   1.707   1.716 
December 31, 2010
  1.666   1.712   1.689   1.666 
January 31, 2011
  1.651   1.691   1.671   1.673 
February 28, 2011
  1.661   1.678   1.668   1.661 
  
Exchange Rate of R$ per US$
 
Month ended December 31,
 
Low
  
High
  
Average(2)
  
Period-End
 
September 2013
  2.203   2.390   2.270   2.230 
October 2013
  2.161   2.212   2.189   2.203 
November 2013
  2.243   2.336   2.295   2.325 
December 2013
  2.310   2.382   2.345   2.343 
January 2014
  2.334   2.440   2.382   2.426 
February 2014
  2.333   2.424   2.384   2.333 
March 2014 (through March 18, 2014)
 2.309  2.365  2.344  2.352 

Source: Central Bank of Brazil, PTAX.
Source:Central Bank of Brazil, PTAX.
 
(2)Represents the average of the exchange rates (PTAX) of the lowest and highest rates in the month.
 
On March 18, 2014, the exchange rate was R$2.352 to US$1.00. The real/dollar exchange rate fluctuates and, therefore, this exchange rate at 2014 may not be indicative of future exchange rates.
B. Capitalization and Indebtedness
 
Not applicable.
 
C. Reasons for the Offer and Use of Proceeds
 
Not applicable.
 
7

D. Risk Factors
 
D. Risk Factors
This section is intended to be a summary of more detailed discussions contained elsewhere in this annual report. The risks described below are not the only ones we face. Additional risks that we do not presently consider material, or of which we are not currently aware, may also affect us. Our business, results of operations or financial condition could be impacted if any of these risks materializes and, as a result, the market price of our preferred sharesandour ADSs could be affected.
 
Risks Relating to Brazil
 
The Brazilian government has exercised, and continues to exercise, significant influence over the Brazilian economy. This influence, as well as Brazilian political and economic conditions, could adversely affect us and the trading price of our preferred shares and ADSs.
 
In the past, the Brazilian government has intervened in the Brazilian economy and made changes in policy and regulations. The Brazilian government’s actions to control inflation and affect other policies have often involved wage and price controls, currency devaluations, capital controls, and limits on imports, among other things. Our business, financial condition, results of operations and the market price of our preferred shares and ADSs may be adversely affected by changes in government policies, especially those related to our sector, such as changes in telephone fees and competitive conditions, as well as general economic factors, including:
 
 ·currency fluctuations;
 
 ·exchange control policies;
 
 ·internal economic growth;
 
 ·inflation;
 
 ·energy policy;
 
 ·interest rates;
 
 ·liquidity of domestic capital and lending markets;
 
 ·tax policies; and
 
 ·other political, diplomatic, social and economic developments in or affecting Brazil.
 
Uncertainty over the possibility of the Brazilian government implementing changes in policy or regulation affecting these or other factors in the future may contribute to economic uncertainty in Brazil and heightened volatility in the Brazilian securities markets and securities issued abroad by Brazilian companies. In addition, possible political crises may affect the confidence of investors and the public in general, which may result in economic deceleration and affect the trading prices of shares issued by companies listed on the stock exchange, such as us.
 
Our business may be vulnerable to the current disruptions and volatility in the global financial markets.
 
The internationalBrazilian economy remains subject to risks and adjustments arising from the international financial crisis from 2008.conditions. The international financial system remains susceptible to unfavorable credit and liquidity conditions. Foreign and national financial institutions, including some of the largest commercial banks, investment banks, mortgage lenders, guarantors and mortgage insurance companies, could continue to experience significant difficulties, including runs on their deposits and inadequate liquidity. Therefore, the prices of financial assets are likely to continue to reflect risk aversion, with increased volatility.
 
In an attempt to increase liquidity in the financial markets and prevent the failure of the financial system, variousVarious governments may continue to intervene in their financial systems, and perform taxfiscal and monetary adjustments. There is no
guarantee, assurance, however, that these measures will be successful in stabilizing conditions in international financial markets.
 
Despite the extent of the above-mentioned interventions, global investor confidence could remain low, the global financial markets could remain volatile and access to credit could still be lacking. The continuation or worsening of disruptionconditions and volatility in the global financial markets may have a material adverse effect on our ability to access the capital markets under appropriate financial conditions, which may adversely affect our operations. Furthermore, an environment of economic downturn may negatively affect the financial stability of our customers, which could result in a general reduction in Brazil’s economic activity and the consequent loss of income for us.
 
Political instability may have an adverse impact on the Brazilian economy and on our business.
 
Political crisisconditions in Brazil canmay affect the trustconfidence of investors and the public in general, as well as the development of the economy. Political crisesIt may also have an adverse impact on the Brazilian economy, our business, financial condition, results of operations and the market price of our preferred shares and ADSs.
 
Inflation and government efforts to curb inflation may contribute to economic uncertainty in Brazil, adversely affecting our business and results of operations.
 
Brazil has historically experienced high rates of inflation. Inflation and certain of the government’s measures taken in the attempt to curb inflation have had significant negative effects on the Brazilian economy. In 2010,2013, inflation measured by the Consumer Price Index (Índice de Preços ao Consumidor), or IPCA, published by the Instituto Brasileiro de Geografia e Estatísticareached 5.8%, reached 5.9%, underbelow the upper limit of 6.5% established by the National Monetary Council,CMN, of 6.5%, but overabove the central inflation target of 4.5%. In 2011,2014, the Brazilian monetary policy will continue to use the IPCA as a reference for establishing the inflation target. The inflation target for 20112014 is set at 4.5%, similar to 2010.2013. If inflati oninflation rises beyond this target, the basic interest rates may also rise, directly affecting the cost of our debt and indirectly reducing the demand for products and services related to telecommunications. In 2011,2014, factors that may adversely affect consumer inflation are, among others, the international commodities prices, the impact of buoyant domestic economic activity on domestic prices and the indexation of prices and tariffs.
 
Since 2006, telephone fees for fixed-linefixed line services have been indexed to the Index of TelecommunicationsTelecommunication Service, or IST, reduced by a productivity factor. The IST is a basket of national indexes that reflectreflects the industry'sindustry’s operating costs. As a result, this index serves to reduce potential discrepancies between our industry'sindustry’s revenue and costs, and thus reduce the apparent adverse effects of inflation upon our operations.
 
The fee rate increase authorized by ANATEL, in 2011, which will referencereferences the IST, will beis reduced by a factor of productivity and applied cumulatively after a period of 12 months. This canmay cause increases in costs and salaries above and below that of our revenue,revenues, with adverse impacts on our profitability.Increasesprofitability. Increases in interest rates may have a material adverse effect on our business.
 
The Monetary Policy Committee of the Brazilian Central Bank (Comitê(Comitê de Política Monetária do Banco Central do Brasil)Brasil), or COPOM, sets the target of the basic interest rate for the Brazilian financial system based on an expectation of convergence between the future inflation rate and the central inflation target. On December 31, 2010,2013, the basic interest rate was 10.75%10.0% per year, compared to 8.75%7.25% per year on December 31, 2009. As of2012.  The basic interest rate has been further adjusted in 2014 and is currently 10.75% per year. Further increases in the date of this Form 20-F,basic interest rate may occur throughout 2014 with adverse effects on our business. According to current market consensus, indicates that inflation measured by the IPCA will be higher than the established inflation target of 4.5%4.50% for 2011.  Hence, we expect COPOM2014. As a result, the Central Bank may increase the SELIC rate (the Central Bank’s overnight rate) in 2014 to increase interest rates during this year,align inflation with adverse effects onthe inflation target, which may adversely affect our business.
 
Fluctuations in exchange rates may adversely affect our ability to meet liabilities denominated or linked to foreign currencies or reduce our income in foreign currency, and may have a material adverse effect on the market value of our preferred shares and ADSs.
 
The exchange rate between the U.S. dollar and the Brazilian realhas experienced significant fluctuations in the recent years. Between 2000 and 2003, the Therealwas devalued 68%67% against the U.S. dollar and gained 32% between 2004 and 2010. Between 2000 and 2003 and appreciated by 40% from 2004 to 2010, considering the annual average exchange rates.  From 2011 to 2013, however, the real  was further devalued, by 29.1%.  Between 2001 and 2013, the real depreciated by 9%8.1 % against the U.S. dollar.
 
As of December 31, 2010, 0.95%2013, 15.9 % of our R$1.83 8.75 billion total financial debt was denominated in U.S. dollars.dollars and UMBNDES. As of December 31, 2010,2013, we had currency hedges in place to cover all of our financial foreign currency-denominated bank debt.
 
Part of the costs relating to our network infrastructure and services provided by outside vendors is payable or linked to payment by us in U.S. dollars. By contrast, our revenue is generated in reais, except income derived from hedging transactions, international long distancelong-distance interconnection and services to customers outside of Brazil.
 
To the extent that the value of the realdecreases relative to the U.S. dollar or the euro, our commitments linked to fluctuations in exchange rates or payable in foreign currencies becomesbecome more expensive and inexpensive. In return, our accounts receivable denominated in foreign currencies appreciate, themselves, which could adversely affect our revenue and expenses.
However, 97.0%100% of the net balance of the transactions denominated in foreign currencies areis covered by hedge transactions. Since May 2010, the Companycompany began using net balance coverage, which is the coverage for net positions in foreign exchange exposures generated by invoices issued or received in foreign currencies, substantially reducing the Company’scompany’s risk to fluctuations in exchange rates. By periodically receiving invoices for the net balance coverage and determining the coverage of exposures, the Company’scompany’s corporate market risk department monitors its foreign exchange exposure and commitments linked to foreign currencies so as not to achieve a significant amount.amount of exposure.
It should be noted that the IST, the current index applicable to telecommunication fees for fixed-line services, does not adequately reflect the true effect of exchange rate fluctuations. Thus, since 2006, telecommunication revenue, when converted to U.S. dollars, does not adequately reflect the true effect of exchange rate fluctuations, so that our results of operations could be adversely affected. See “––A. Selected Financial Data––Exchange Rates” for more information on exchange rates.
 
Political, economic and social developments and the perception of risk in other countries, bothdeveloped and emerging and developed market countries may adversely affect the Brazilian economy, our business, and the market price of Brazilian securities, including our preferred shares and ADSs.
 
The market for securities issued by Brazilian companies may be influenced, into varying degrees, by economic conditions in both emergingdeveloping and developed market countries.economies. The reaction of investors to developments in other countries may have an adverse impact on the market value of securities of Brazilian companies. Crises in other emerging countries or the economic policies of other countries may reduce investor demand for securities of Brazilian companies, including our preferred shares. Any of the foregoing developments may adversely affect the market value of our preferred shares and hinder our ability to access the capital markets and finance our operations in the future on acceptable terms and costs, or at all.
 
Exchange controls and restrictions on remittances abroad may adversely affect holders of our preferred shares and ADSs.
 
Brazilian law allows that, whenever there is a significant imbalance in Brazil’s balance of payments or a significant possibility that such imbalance will exist, the Brazilian government may impose temporary restrictions on capital outflows. Such restrictions could hinder or prevent the holders of our preferred shares or the depositarycustodian of our shares in Brazil, Citibank N.A. (acting as the agent for the ADSsdepositary), from remitting dividends abroad. The Brazilian government imposed restrictions on capital outflows for a six-month period at the end of 1989. If similar restrictions are introduced in the future, they would likely have an adverse effect on the market price of our preferred shares and ADSs.
 
Risks Relating to the Brazilian Telecommunications Industry and Us
 
Extensive government regulation of the telecommunications industry and our concession may limit, in some cases, our flexibility in responding to market conditions, competition and changes in our cost structure or impact our fees.
 
Our business is subject to extensive government regulation.regulation, including any changes that may occur during the period of our authorization to provide telecommunication services. ANATEL, which is the primarymain telecommunications industry regulator in Brazil, is responsible for,regulates, among other things:
 
 ·industry policies and regulations;
 
 ·licensing;
 
 ·fees and tariffs;
 
 ·competition;competition, including, therefore, our ability to grow by acquiring other telecommunications businesses;
 
 ·telecommunications resource allocation;
 
 ·service standards;
 
 ·technical standards;
 
 ·quality standards;
 
 ·interconnection and settlement arrangements; and
 
 ·supervision of universal service obligations.
 
For further information concerning specificBrazil’s telecommunications regulatory framework is continuously evolving. The interpretation and enforcement of regulations, the assessment of compliance with regulations and the flexibility of regulatory authorities are all marked by uncertainty. We operate under authorization from the Brazilian government, and our ability to retain this authorization is a precondition to our success. However, because of the regulatory framework, we cannot provide assurances that ANATEL will not adversely modify the terms of our authorization. Furthermore, according to the terms of our operating authorizations, we are obligated to meet certain requirements and to maintain minimum quality, coverage and service standards. Failure by us to comply with these requirements may result in the imposition of fines or resolutions issuedother government actions, including the termination of our operating authorizations. Any partial or total revocation of any of our operating authorizations would have a material adverse effect on our business, financial condition, revenues, results of operations and prospects. In recent years, ANATEL has also been reviewing and introducing changes in the applicable regulation, especially regarding the interconnection fees among telecommunications service providers in Brazil. Interconnection fees, which are fees charged by ANATEL, refertelecommunications service providers to section “Item 5.A — Operatingeach other to interconnect to each other’s networks, are an important part of our revenue base. To the extent that changes to the rules governing interconnection fees reduce the amount of interconnection fees we are able to collect, our businesses, financial conditions, revenues, results of operations and Financial Reviewprospects could be materially adversely affected.
Therefore, our businesses, results of operations, revenues and Prospects— Operating Results — Regulatory and Competitive Factors.”financial conditions could be negatively affected by the actions of the Brazilian authorities, including, in particular, the following:

·the introduction of new or stricter operational and/or service requirements;
·the granting of operating licenses in our areas;
·delays in the granting of, or the failure to grant, approvals for rate increases; and
·antitrust limitations imposed by ANATEL and CADE.
Our concession may be terminated by the Brazilian government under certain circumstances.
 
We operate our business under a concession granted by the Brazilian government.government offering fixed line services in the State of São Paulo. According to the terms of the concession, we are obligated to meet certain universal service requirements and to maintain minimum quality and service standards. For example, ANATEL requires that we satisfy certain conditions with respect to, among other things, expansion of our network to provide public pay-phone service for all locations with populations in excess ofa population over 100 inhabitants, expansion of our network to provide private individual telephone service for all locations with populations in excess ofa population over 300 inhabitants, and, with respect to quality of service, targets for the number of call completions. Our ability to satisfy these and other terms and conditions, as well as others, may be affected by factors beyond our control. Our failure to comply with the requirements of our concessio nconcession may result in the imposition of fines up to R$50.0 million or other government actions, including the termination of our concession. Any partial or total revocation of our concession would have a material adverse effect on our financial condition and results of operations. Moreover, the concession agreements establish that all assets owned by the Companycompany and which are indispensable to the provision of the services described in such agreements are considered reversible assets and are deemed to be part of the concession assets. The assets will be automatically returned to ANATEL upon expiration of the concession agreements, according to the regulation in force at that time. On December 31, 2010, theThe last net book value of reversible assets reported to ANATEL is dated December 31, 2013 and estimated at R$6.97.3 billion,
which is comprised of switching and transmission equipment and public use terminals, external network equipment, energy equipment and system and operation support equipment.
 
The expiration date of the original concession agreements was December 31, 2005, but it has since been renewed as of December 22, 2005 for an additional 20-year term. The current concession agreements contain a provision allowing ANATEL to review the concession terms in 2010, 2015 and 2020. This provision permits ANATEL to update the renewed concession agreements with respect to network expansion, modernization and quality of service targets in response to changes in technology, competition in the marketplace and domestic and international economic conditions.
Review of our concession agreements may have a materially adverse effect on us.
On December 30, 2010,12, 2013, as part of a review of our concession agreement for fixed telephone line services, ANATEL amendedissued a public consultation, pursuant to the Company’sterms of our concession agreementsagreement. The public consultation allowed members of the public to allow further amendmentscomment on May 2, 2011, December 31, 2015certain topics such as service universalization, rates and December 31, 2020.  These further amendmentsfees and quality of services, among others. Depending on the comments of the public and decisions made by ANATEL, it may establish new conditionsdecide to revise our concession agreement and targets for universal accessimpose obligations on us that may have a materially adverse effect on our financial condition and quali ty, taking into consideration the conditions prevailing at the time, including complementary resources.results of operations.
 
Important mergers and acquisitions in the market should increase competition in the upcoming years.
 
Some of the main telecommunication groups in Brazil have been going through a series of mergers and acquisitions since 2012. In December 2011, Sky Brasil (a Brazilian subsidiary of DirecTV), announced the purchase of Acom Comunicações, a Brazilian television and internet company, which was approved by regulators in 2012. Along with the acquisition of Acom, Sky Brasil also acquired grants to operate new 4G spectrum areas in June 2012.
In May 2012, entrepreneur George Soros acquired Sunrise Telecomunicações, a Brazilian paid-TV provider that is now expanding into mobile services. Sunrise Telecomunicações spent US$9.3 million to acquire two 4G spectrum licenses covering 134 cities in the state of São Paulo.
In October 2013, Oi and Portugal Telecom announced an agreement among Oi, Portugal Telecom, and Telemar Part (CorpCo.) to form a single entity.  According to the memorandum of understanding entered into in connection with this operation, Oi will increase its capital stock by approximately R$14.1 billion, of which a minimum of R$7.0 billion and a maximum of R$8.0 billion will be paid in cash and the approximately R$6.1 billion will be paid in stock of Portugal Telecom. The definitive agreements will provide that Oi’s capital increase will be subject to the full subscription of the minimum value of the portion to be paid in cash. In January 2014, CADE, the Brazilian antitrust authority, approved the transactions with no restrictions.
Mergers and acquisitions may change the market dynamic, cause competitive pressure and force small competitors to find partners and may impact our business, in terms of operations, financial condition, marketing strategies and offering of products and promotions.
We have experienced,face increasing competition from telecom service providers.
Growth in the telecommunication industry in Brazil decelerated in 2013, mainly due to regulatory changes, such as cuts in mobile termination rates and expectfixed to mobile calls, which directly impact the revenues of telephone operators. However, competition remained strong, despite the weak macroeconomic environment, due to regulation initiatives aimed at stimulating competition, increasing the adoption of services and reinforcing the quality of services. The market has been marked by efforts to stimulate voice and data usage, and to reduce the effects of fixed-mobile substitution. Convergent solutions, which give customers the option to purchase a package of services, are becoming a trend. Furthermore, in 2013 there has also been an increase in competition regulation aimed at stimulating competition, increasing the adoption of new services and reinforcing the quality of services delivered.
Brazilian antitrust regulation is based on Law No. 12,529 of November 30, 2011, which generally prohibits any practice or transactions aimed at restricting free competition, dominating the relevant market of goods or services, arbitrarily increasing profits, or abusively exercising a dominant market position. The new antitrust law has altered several practices in Brazil; particularly, it established a pre-merger notification regime with new turnover thresholds and extended the maximum period for merger review procedures to 330 days from 240 days. We cannot continue to experience,expand our growth through acquisition of other service providers given the antitrust objections of ANATEL along with the fact that we currently already render SMP service all over the country. Consolidation of other competitors in the telecommunications market adjustments in which providers take actions in order to compete for clients, especially corporate and premium residential clients.  Such actions result inwill increase the competitive pressure on market prices and shiftsus due to the increase in market share.their economies
 
 
In 2010, important changes occurred in the structure
of major companies in the fixedscale and mobile market,reduction of operational costs, and we may be unable to respond adequately to pricing pressures resulting from consolidation, which set a new competitive landscape and are likely to contribute to the acceleration of the convergence of telecommunication technologies and offerings, as well as to geographic expansion. In July 2010, Telefónica S.A. completed the acquisition of a stake in Vivo S.A. from Portugal Telecom, becoming the leader in the Brazilian telecommunications market, considering the number of customers and annual revenue. In  the second quarter of 2010, America Movil announced the merger of its fixed (Embratel) and mobile (Claro) Brazilian operations. Throughout 2010, Oi has focused its efforts in integrating its operations with Brasil Telecom and in January 2011, Portugal Telecom completed the acquisition of a minori ty stake in Oi thus allowing Oi to deleverage its indebtedness and to resume its investments.  In May 2010, TIM, a subsidiary of Telecom Italia, announced that they had finished the integration of Intelig, a fixed telephony company acquired in 2009. These corporate movements may cause additional competitive pressures and changes in market share and may potentially impactwould adversely affect our business, financial condition and results of operations.
Our results of operations especiallymay be negatively affected by the application of the SMP rules.
Under the SMP regime, our mobile subsidiaries have received payments for the use of their networks in combinationaccordance with a more aggressive number portability strategynetwork usage payment plan, which includes outbound long-distance calls. Until June 30, 2004, SMP service providers were able to opt to establish a price cap or freely negotiate our interconnection charges. In early 2005, ANATEL began permitting free negotiations for mobile interconnection, or VU-M fees and by July 2005, local-fixed concessionaires and mobile operators had reached a provisional agreement with respect to VU-M fees for local calls, or VC1 (the agreement guaranteed a 4.5% increase in mobile operators’ fees). ANATEL approved that may reduceprovisional agreement and, in March 2006, approved another provisional agreement of a 4.5% increase for VU-M fees for long-distance calls, or VC2, VC3, and international calls, among the same operators that had made the VC1 agreement in July 2005. In July 2007, ANATEL approved a provisional agreement among us and the fixed-line operators Telemar, Brasil Telecom, CTBC Telecom and Sercomtel and the mobile operators for interconnection fees for VC1, VC2 and VC3 calls that provides for an annual adjustment of approximately 1.97% to interconnection fees in Region I (Telemar’s Region) and an annual adjustment of approximately 2.25% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region). The current rule is the free negotiation of fees, subject to ANATEL regulations.
Resolution No. 576/2011 established rules for adjusting the VC fees, with consequent repass for the VU-M (mobile termination rate). It has also determined gradual annual percentages decreases from 2012 to 2014 for these fees. On April 5, 2013, ANATEL published Act 2222 in the Official Gazette, which led to a reduction of 8.77% on the value of our customer base.mobile termination rate.
ANATEL also issued Regulation No. 460/2007 regarding Number Portability, implementing and developing fixed and wireless Number Portability in Brazil effective as of March 2009, with most costs being borne by the operators. For SMP, Number Portability is applied for wireless codes of access of the same registration area. As of December 2013, there were 270.5 million cell phones in Brazil. From the period beginning in September 2008, when Number Portability became effective, until December 31, 2013, over 3.6 million users had transferred out of, and another 4 million users had transferred into our mobile services. For fixed service operators, Number Portability is applied for fixed codes of access of the same local area. There can be no assurance that this regulation will not have material adverse effects on the results of our operations.
On July 18, 2012, Vivo was notified by ANATEL that it would be required to present an improvement plan, subject to ANATEL’s approval, for the improvement of SMP services provided.  The plan is aimed to improve services, in particular: (1) call completions; (2) service interruptions; and (3) user satisfaction. Our competitors were also required to present their own improvement plans to ANATEL. Vivo presented its improvement plan to ANATEL and received approval on September 10, 2012. Beginning in 2013, ANATEL has published measurement results for predefined indicators.
 
We face increasing competition from cellular service providers.
Rapid growth ofcannot predict whether the cellular telecommunications industry and intense competition among cellular service providerscurrent regulatory regime will remain in place or whether any future regulatory change or requirements will have resulted in an expansion of broadband wireless servies, lower prices for cellular services, and a greater focusadverse effect on the market for prepaid lines. Cellular services are increasingly becoming an alternative to fixed telecommunications services and are likely to continue to negatively impact our results of operations. InWe cannot assure you that our service plan will continue to be approved by ANATEL or that the long distanceinterconnection rates we negotiated will be upheld or that future negotiations will be as favorable as those that were previously set by ANATEL. If the readjustments that we negotiated are cancelled or if freely negotiated interconnection fees in the future are less favorable to us, our business, financial condition, revenues, results of operations and prospects will be adversely affected.
If the aggressive performanceinflation adjustment index currently applied to our prices is changed, the new index may not adequately reflect the true effect of inflation on our prices, which could adversely affect our results of operations.
Currently, fixed broadband and mobile operators,service providers use the General Price Index, or IGP-DI (Índice Geral de Preços - Disponibilidade Interna) to adjust their prices and TV and cable service providers use the IGP-M (Índice Geral de Preços ao Mercado).  The IGP-DI and IGP-M are inflation indexes developed by Fundação Getúlio Vargas, an economic private organization. Since 2006, telephone fees for fixed line service have been indexed, as set in particular TIM, droveregulation, by the growthIndex of Telecommunications Service, or the IST reduced by a productivity factor. The IST is a basket of national indexes that reflect the industry’s operational costs. As a result, this marketindex serves to reduce potential discrepancies between our industry’s revenue and reducedcosts, and thus reduce the participationapparent adverse effects of fixed-line operator Telefónica. In December 2010, ANATEL held an auctioninflation upon our operation.
The inflation index for the last available frequencies for 3G services (third generation mobile phone services), allowing entry oftelecommunication prices adjustment rely exclusively on external factors and we have little control over it. If new competitorsinflation adjustment mechanisms, or any other mechanism chosen by the Brazilian government in the market for wireless broadband communica tion, further increasingfuture, do not adequately reflect the risktrue effect of potential negative impactsinflation on our business. Any loss of market share as a result of competitionprices, our results from cellular service providersoperations could be adversely affected.
ANATEL’s new regulation regarding interconnection and network usage fees could have an adverse effect on our business, financial condition and resultsresults.
ANATEL issues new regulations every year affecting many of our areas of operations. Such new regulations could have an adverse effect on our operational results because: (1) our interconnection charges could drop significantly, thereby reducing our revenues; (2) ANATEL may allow more favorable prices for economic groups without significant market power; (3) the prices we charge in some regions in which we operate are higher than those in certain other regions, and consolidation of those prices, competitive pressures and other factors would reduce our average prices and thereby reduce our revenues; (4) the granting of new licenses may increase competition in our area from other operators, which could adversely affect our market share, thereby reducing our revenues; (5) the inclusion of revenue received for the usage of the SMP network in the calculation of operational profit, which will increase the cost of renewing licenses; and (6) ANATEL’s general plan of updating the telecommunications regulation targets several areas of vital importance for the mobile telecommunications business, such as regulation to improve the quality of services that can cause the rise of operational costs, regulation of the virtual mobile operation, or MVNO which may cause an increase of competitive pressure, regulation against significant market power (Poder de Mercado Significativo), or PMS, arising from VU-M fee unification among SMP providers of the same economic group having significant market power, which may cause a decrease on our revenues, and regulation of multimedia communication, or SCM, that can cause an increase in competitive pressure. For a detailed description of the regulations issued by ANATEL and their impact on our business, see “Item 4B. Business Overview—Regulation of the Brazilian Telecommunications Industry.”
 
The industry in which we conduct our business is continually changing and evolving technologically.
 
The telecommunications industry is subject to rapid and significant technological changes. Our future success depends on our ability to anticipate and adapt in a timely manner to technological changes. We expect that new products and technologies will emerge and that existing products and technologies will be further developed.
 
The advent of new products and technologies could have a variety of consequences. These new products and technologies may reduce the price of our services by providing lower-cost alternatives, or they may also be superior to, and render obsolete, the products and services we offer and the technologies we use, thus requiring investment in new technology.
 
We are subject to certain risks related to conditions and obligations imposed by ANATEL for the use of the spectrum needed to the LTE services we offer.
In August 2010, ANATEL established a new policy regulating the 2.5 GHz spectrum, which requires MMDS (MultichannelMultichannel Multipoint Distribution Service)Service, or MMDS companies, including us,Vivo, to return until 2013, a significant portion of the spectrum theywe currently own and to offer cable TV on a primary basis.  Throughbasis, by 2013.
On June 12 and 13, 2012, ANATEL held a public bidding for 273 lots of 4G, on the 2,500 to 2,690MHz frequencies. We acquired the “X” band, with a nationwide coverage, for R$1.05 billion.  Given the rules of the public bidding process, which limited the total spectrum each service provider could hold within this initiative,frequency, we agreed to relinquish bands “P,” “T” and “U.” used for MMDS services within 18 months of obtaining the “X” band. Sky and TIM have preferred rights for the acquisition of the “T” and “U,” respectively, and for the “P” bands, in the cities of Curitiba and Rio de Janeiro and Oi have preferred rights for the acquisition of the “P” band in the cities of São Paulo and Porto Alegre.
In order to meet the coverage obligations and the schedule defined by ANATEL, objectswe have made 4G services available to the cities that hosted 2013 FIFA Confederations Cup games and that will host the 2014 FIFA World Cup games. To complete the coverage requirements, we will need to implement the following coverage requirements:

·by May 31, 2014: state capitals, the Federal District and cities with over 500,000 residents;
·by December 31, 2015: cities with over 200,000 residents;
·by December 31, 2016: cities with over 100,000 residents;
·by December 31, 2017: cities with between 30,000 and 100,000 residents; and
·by December 31, 2019: cities with fewer than 30,000.
Tied, ANATEL auctioned a 450 MHz frequency lot that is tied to the 2.5 GHz band, to meet voice and data demand in remote rural areas.
Under band “X,” which we acquired in the bidding process, we will be required to provide infrastructure in rural areas in the states of Alagoas, Ceará, Minas Gerais, Paraíba, Pernambuco, Piauí, Rio Grande do Norte, Sergipe, and countryside of São Paulo, for a total of 2,556 municipalities.  The timetable for providing infrastructure in the rural areas requires that 30% of municipalities have infrastructure set up by June 2014, 60% by December 2014 and 100% by December 2015, with a transmission rate of 256Kbps and by December 31, 2017, all of these municipalities will be expected to have 1Mbps.
The targets established by ANATEL associated with a fast paced implementation of networks could impact (1) the ability to obtain municipal licenses for the construction of new sites at the speed necessary to achieve the coverage targets, (2) the capacity of suppliers to deliver the equipment necessary for this expansion, with possible impact on their prices, subject to targets to acquire national technology, and (3) lack of workers to meet the expected implementation pace.
Furthermore, the Ministry of Communications issued ordinance No. 14/2013, which began a debate over the 700 MHz frequency, to align itself with the objectives of the Brazilian National Broadband Plan, or PNBL. After conducting a public consultation, between February 28 and May 5, 2013, and by approving Resolution No. 625/2013, ANATEL has allocated this band to the provision of fixed and mobile telephone and broadband services. However, the completion of the allocation process requires the migration of the TV channels that currently occupy the band as well as the conclusion by ANATEL of studies regarding spectrum interference between mobile and TV services.
Our sales could be suspended as result of issues with the quality of our services.
ANATEL and other judiciary and administrative agencies have the authority to suspend our sales in an attempt to improve the overall quality of telecommunications services. Sales suspensions are generally applied to the services for which there have been complaint by consumers and the consumer protection agencies. When applied, the suspension is temporary and usually lifted once the company presents an improvement action plan. In July 2012 ANATEL suspended mobile service (SMP) sales from three of our main competitors, Oi, Claro and Tim, as result of a considerate increase in consumer complaints. The suspensions lasted about 20 days and ANATEL requested that all telecommunications companies, including Telefonica Brasil, to present an Action and Investment Plan to improve the mobile network.  If a similar increase in customer complaints takes place, we may face suspension of one or more spectrum availabilityof our services until a plan can be produced, which may materially affect our business and results of operations.
Certain of our debt agreements contain financial covenants, and any default under such debt agreements may have a material adverse effect on our financial condition and cash flows.
Certain of our existing debt agreements contain restrictions and covenants and require the maintenance or satisfaction of specified financial ratios and tests. Failure to meet or satisfy any of these covenants, financial ratios or financial tests could result in an event of default under these agreements.
Companies in the telecom industry, including us, may be harmed by restrictions regarding the installation of new antennas for mobile operatorsservices.
Currently, there are approximately 250 municipal laws that limit the installation of new antennas for mobile service, which has been a barrier to the expansion of mobile networks.  Those laws are meant to regulate issues related to urban aspects and the alleged effects of the radiation and radiofrequencies of the antennas. Initiatives for the approval of a federal law that establishes new guidelines to create a consolidated plan for the installation of antennas, have been taken. However as long as the municipal laws remain unchanged, the risk of noncompliance with regulation and of having services of limited quality in Brazil, thus restricting themcertain areas will exist.
Additional antenna installation is also limited as a result of media and other reports, which have suggested that radio frequency emissions from increasing service penetrationbase stations may cause health problems. These concerns could have an adverse effect on the wireless communications industry and, superior data communication.possibly, expose wireless providers, including us, to litigation.
According to the World Health Organization, or WHO, there is no evidence in the latest medical research that shows any relationship between radio frequency emissions of base stations and health concerns. However, expansion of our network may be affected by perceived risks if we experience problems in finding new sites, which in turn may delay expansion and may affect the quality of our services.
On July 2, 2002, ANATEL published Resolution No. 303 that limits emission and exposure for fields with frequencies between 9 kHz and 300 GHz. In addition, the Brazilian government developed specific legislation for the deployment of radio frequency transmission stations that supersedes the existing state and municipal laws. In May 2009, the Brazilian government published Law No. 11934/2009 that limits the exposure for fields with frequencies up to 300 GHz. The new law uses the exposition limits determined by the International Commission on Non-Ionizing Radiation Protection, or ICNIRP and recommended by the WHO.
In May 2011, the specialized body of the WHO for research on cancer (IARC) classified electromagnetic fields of mobile telephony as “possibly carcinogenic,” a classification which also includes products such as coffee and pickled foods. The WHO subsequently indicated, in fact sheet no. 193, published in June 2011, that to date it cannot be confirmed that the use of a mobile telephone has adverse effects on health, although it also announced that an official assessment of this risk will be conducted, taking into account all scientific evidence available.
New laws may create additional transmission regulations, which in turn, could have an adverse effect on our business.  Also, health concerns may affect our ability to capture or retain customers, may discourage the use of the mobile telephone and may result in the adoption of new measures by governments or any other regulatory interventions, any of which could materially and adversely affect our business, results of operations and financial condition.
 
We seekface risks associated with litigation.
We are party to investa number of lawsuits and other proceedings. An adverse outcome in, new technologyor any settlement of, these or other lawsuits could result in significant costs to remain competitive in a rapidly changing market. us. In addition, our senior management may be required to devote substantial time to these lawsuits, which they could otherwise devote to our business. See “Item 8. Financial Information—A. Consolidated Statements and Other Financial Information—Legal Matters.”
We have announced the launching of several new products during 2010, including our FTTH program, which intendsmay be required to offer 3Play services on an industrial scalerecord impairment charges relating to goodwill and long-lived assets in the State of São Paulo in the upcoming years.future.
 
For IFRS purposes, we are required to test our goodwill for impairment at least annually. The excess of the book value of a company over its market value may indicate that impairment exists. This impairment test is described in Note 3 to our audited consolidated financial statements. The Company has substantial goodwill with a carrying value of R$10.2 billion as of December 31, 2013. It is possible that we may be required to record impairment charges relating to our goodwill in future periods, and this would have an adverse effect on our results of operations.
In addition, we are required to record impairment charges on long-lived assets, including property, plant and equipment and finite-lived intangible assets (including licenses) if the carrying value of these assets exceeds the recoverable amount expected from their use. This impairment test is also described in Note 3 to our audited consolidated financial statements included in this annual report.
Risks Relating to the Preferred Shares and the ADSs
 
Holders of our ADSs may face difficulties in serving process on or enforcing judgments against us and other persons.
 
We are organized under the laws of Brazil, and all of our executive officers and our independent public accountants reside or are based in Brazil. Also, fourseven of our sixteentwelve directors reside or are based in Brazil. Substantially all of our assets and those of these other persons are located in Brazil. As a result, it may not be possible for holders of the ADSs to effect service of process upon us or these other persons within the United States or other jurisdictions outside Brazil or to enforce against us or these other persons judgments obtained in the United
States or other jurisdictions outside Brazil. Because judgments of U.S. courts for civil liabilities based upon the U.S. federal securities laws may only be enforced in Brazil if certain conditions are met, holders may face greater difficulties in protecting their interests due to actions by us, our directors or executive officers than would shareholders of a U.S. corporation.
 
Holders of Ourour Preferred Shares and ADSs generally do not have voting rights.
 
In accordance with Brazilian Corporate Law and our bylaws, holders of our preferred shares, and therefore of our ADSs, are not entitled to vote at meetings of our shareholders, except in limited circumstances set forth in “Item 10. Additional Information—B. Memorandum and Articles of Association.”
 
Holders of Ourour Preferred Shares might be unable to exercise preemptive rights with respect to the preferred shares unless there is a current registration statement in effect which covers those rights or unless an exemption from registration applies.
 
Holders of our preferred shares will not be able to exercise the preemptive rights relating to the preferred shares underlying your ADSs unless a registration statement under the U.S. Securities Act of 1933, as amended, or the Securities Act, is effective with respect to the shares underlying those rights, or an exemption from the registration requirements of the Securities Act is available. We are not obligated to file a registration statement. Unless we file a registration statement or an exemption from registration applies, holders of our preferedpreferred shares may receive only the net proceeds from the sale of their preemptive rights by the depositary, or if the preemptive rights cannot be sold, they will lapse and you will not receive any value for them. For more information on the exercise of these rights, see “I tem“Item 10. Additional Information—B. Memorandum and Articles of Association—Preemptive Rights.”
 
An exchange of ADSs for preferred shares risks the loss of certain foreign currency remittance and Brazilian tax advantages.advantages.
 
The ADSs benefit from the certificate of foreign capital registration, which permits The Bank of New York,Citibank N.A., as depositary, to convert dividends and other distributions with respect to preferred shares into foreign currency, and to remit the proceeds abroad. Holders of ADSs who exchange their ADSs for preferred shares will then be entitled to rely on the depositary’s certificate of foreign capital registration for five business days from the date of exchange. Thereafter, they will not be able to remit non-Brazilian currency abroad unless they obtain their own certificate of foreign capital registration, or unless they qualify under Resolution No. 2,689 of the Central Bank of Brazil, dated January 26, 2000 and issued by BACEN, which entitles certain investors to buy and sell shares on Brazilian stock exchanges without obtaining separate c ertificatescertificates of registration.
 
If holders of ADSs do not qualify under Resolution No. 2,689, they will generally be subject to less favorable tax treatment with respect to our preferred shares. There can be no assurance that the depositary’s certificate of registration or any certificate of foreign capital registration obtained by holders of ADSs will not be affected by future legislative or regulatory changes, or that additional Brazilian law restrictions applicable to their investment in the ADSs may not be imposed in the future.
 
Holders of our preferred shares will be subject to, and holders of our ADSs could be subject to, Brazilian income tax on capital gains from sales of preferred shares or ADSs.
 
Brazilian Law No. 10,833 provides that gains on the disposition of assets located in Brazil by non-residentsnonresidents of Brazil, whether to other non-residentsnonresidents or to Brazilian residents, will be subject to Brazilian taxation. The preferred shares are expected to be treated as assets located in Brazil for purposes of the law, and gains on the disposition of preferred shares, even by non-residentsnonresidents of Brazil, are expected to be subject to Brazilian taxation.
 
Based on the fact that the ADSs are issued and registered abroad, we believe that gains on the disposition of ADSs made outside of Brazil by non-residentsnonresidents of Brazil to another non-Brazilian resident would not be subject to Brazilian taxation, since it willthey would not fall within the definition of assets located in Brazil for purposes of Law 10,833. However, considering the general and unclear scope of Law No. 10,833 and the absence of judicial court rulings in
respect thereto, we cannot be assured that such an interpretation of this law will prevail in the courts of Brazil. If the income tax is deemed to be due, the gains may be subject to income tax in Brazil at a rate of 15.0% (general taxation) or 25.0% (if the non-residentnonresident seller is located in a tax haven, a country which does not impose any income tax, which imposes it at a maximum rate lower than 20.0%, or in which the laws impose restrictions on the disclosure of ownership composition or securities ownership or the identification of the effective beneficiary of income attributed to non-residentnonresident holders). See “Item 10. Additional Information—E. Taxation—Brazilian Tax Considerations.”
 
Certain Factors Relating to Our Controlling Shareholder
 
Our controlling shareholder has strong influence over our business.
 
Telefónica Internacional S.A., or Telefónica, Internacional, our principal shareholder, currently owns directly and indirectly approximately 85.57%91.76% of our voting shares and 87.95%73.81% of our total capital.capital stock. See “Item 7. Major Shareholders and Related Party Transactions—A. Major Shareholders” and “Item 7. Major Shareholders and Related Party Transactions—B. Related Party Transactions.” As a result of its share ownership, Telefónica Internacional has the power to control us and our subsidiaries, including the power to elect our directors and officers and to determine the outcome of any action requiring shareholder approval, including transactions with related parties, corporate reorganizations and the timing and payment of our dividends. Given this degree of control over our company, circumstanc escircumstances could arise under which the interests of Telefónica Internacional could be deemed to be in conflict with the interests of our other shareholders.
 
 
A. History and Development of the Company
 
General
 
Following the restructuring and privatization of Telebrás, discussed below, weWe were incorporated on May 22, 1998, as a corporation (sociedade anônima) organized under the laws of the Federative Republic of Brazil. Brazil, as a result of the restructuring and privatization of Telebrás, discussed below. We are incorporated under the name Telefônica Brasil S.A. (and, before our merger with Vivo Participações on October 3, 2011, under the name Telecomunicações de São Paulo S.A. – TELESP).
We are registered with the CVM as a publicly held company and our stock is traded on the BM&FBOVESPA.&FBOVESPA under the symbol “VIVT3” (formerly TLPP3) for common shares and “VIVT4” (formerly TLPP4) for preferred shares. We are also registered with the SEC in the United States and our ADSs are traded on the New York Stock Exchange, or the NYSE.NYSE under the symbol “VIV” (formerly TSP). Our headquarters are located at Rua Martiniano de Carvalho, 851, 01321-001,Avenida Engenheiro Luis Carlos Berrini, 1376, 04571-936, São Paulo, SP, Brasil.Brazil. Our telephone number is 55-11-3549-7200.55-11-3430-8901 and our website is www.telefonica.com.br/ir. The information on our website is not part of this annual report on Form 20-F.
 
As of December 31, 2010,2013, we had 168,609,291381,335,671 outstanding common shares, with no par value per share, and 337,232,189741,933,573 preferred shares, with no par value per share. Our shareholders’ equity was in the amount of R$11.742.9 billion as presented under IFRS.
 
We provide fixed-line telecommunications services in the Statestate of São Paulo under concession agreements granted in 1998 by the Brazilian government in connection with the restructuring and privatization of the Telebrás System, as described below. The concession, which was renewed in December 2005, authorizes us to provide fixed-line telecommunications services in a specific region, which includes all of the Statestate of São Paulo except for a small area (Sector 33), where a previously existing fixed-line service provider, CTBC Telecom, which was not part of the Telebrás System, continues to operate independently.
 
In addition to the services that we provide under the concession agreements of 1998, we also provide international and interregional long-distance services, as permitted under Act No. 23,395 of March 1, 2002, underpursuant to which ANATEL also acknowledged the accomplishmentcompletion of our network expansion and achievement of universal service targets as of September 30, 2001.
 
We also provide multimedia communication services (“(serviços de comunicação multimídia”multimedia), or “SCM”)SCM, such as audio, data, voice and other sounds, images, texts and other information. ANATEL granted the SCM license with Act No. 33,791 of February 14, 2003, which authorized the rendering of the service in all of the Statestate of São Paulo, except for a small area (Sector 33).Sector 33.
 
InOn March 14, 2007, ANATEL conceded to A.TelecomA. TELECOM S.A., one of our wholly-ownedformer wholly owned subsidiaries, the license to offer Pay TV services through DTH (“Direct to the Home” -Home,” a special type of service that uses satellites for the direct distribution of television and audio signals for subscribers). We began offering Pay TV services on August 12, 2007.
 
On October 31, 2007, the board of ANATEL approved, from a regulatory perspective, the association between Grupo Abril and the Company,company, which involved, among other transactions, the acquisition of all of the operations of Multichannel Multipoint Distribution Service, (MMDS),or MMDS, a special license that allows us to offer Pay TV and broadband services through our former subsidiary Telefonica Sistemas de Televisão S.A. The transaction continues to be analyzedwas fully cleared by ANATEL, solely with respect toregulatory and antitrust matters, and will be finally reviewed by CADE.agencies.
 
In 2008, the Companywe pioneered the launch of internetInternet access through fiber optic cables (“Fiber to the Home” - FTTH) for non-commercial), or FTTH to noncommercial customers. Aside from the offer of an internetInternet connection with high-speed capacities of 30 Mbps and 100capabilities up to 200 Mbps, various bundles have also been offered, including Wi-Fi, Digital TV, 2,000 minutes of local and intra-state calls, anti-virus protection, call identification, technical assistance and specific call center assistance.
 
On February 16, 2009, ANATEL extended the authorization until 2024 for the use of the spectrum frequencies associated towith the MMDS in the cities of São Paulo, Curitiba, Rio de Janeiro and Porto Alegre.Alegre through 2024. These authorizations were converted into SEAC (Paid TV license) in 2013 but due specific requirements set forth in the 4G bid notice, the Group shall transfer or waive such RF authorizations until May 2014.
According to data regarding market share published by ANATEL, we are among the leading providers of cellular telecommunications services in Brazil, with the help of our former wholly owned direct subsidiary Vivo, the leading cellular operator in Brazil. We provide cellular service in the states of Acre, Alagoas, Amapá, Amazonas, Bahia, Ceará, Espírito Santo, Goiás (including the Federal District), Maranhão, Mato Grosso, Mato Grosso do Sul, Pará, Paraíba, Paraná, Pernambuco, Piauí, Rio de Janeiro, Rio Grande do Norte, Rio Grande do Sul, Rondônia, Roraima, Santa Catarina, Săo Paulo, Sergipe, Tocantins and Minas Gerais.
 
As of December 31, 2010,2013, our telephone network included 11.3 million fixed lines10,750 thousand fixed-lines in service, 3.3 million77,240 thousand mobile accesses, 3,922 thousand broadband clients and 0.5 million641 thousand Pay TV clients. Of the access lines in service, approximately 70% were residential, 24% were commercial, 2% were public telephone lines and 3% were for our own use and testing.
 
Historical Background
 
The Restructuring and Privatization
 
After the incorporation of Telecomunicações Brasileiras S.A. - Telebrás in 1972, Telebrás and its operating subsidiaries collectively,(collectively, the “Telebrás System”) acquired almost all of the telephone companies in Brazil and monopolized the provision of public telecommunications services in virtually all areas of the country.
 
In May 1998, just prior tobefore its privatization under the General Telecommunications Law, the Telebrás System was restructured to form, in addition to Telebrás, twelve12 new holding companies. Virtually all assets and liabilities of Telebrás were transferred to the new holding companies, or the “new holding companies.”
 
In July 1998, the federal government privatized the Telebrás System, selling substantially all its shares in the new holding companies, including TelespPar and its shares in TSP and CTBC Borda, to private sector buyers. As a result of a subsequent reorganization of SP Telecomunicações on January 10, 1999, one of its subsidiaries, SPT Participações S.A., or SPT, became the controlling shareholder of TelespPar.
 
The Reorganization of TelespPar
On November 30, 1999, the shareholders of TelespPar approved a reorganization involving a series of mergers, whereby Telespar became the telecommunications services company operating under our current name, Telecomunicações de São Paulo S.A. - Telesp.
Ceterp’s Acquisition
On December 20, 1999, we began the acquisition, through a public auction from the municipal government of the City of Ribeirão Preto, in the State of São Paulo, 51.0% of the voting shares and 36.0% of the total share capital of Centrais Telefônicas de Ribeirão Preto S.A., or Ceterp. Ceterp provided fixed-line and cellular services in the State of São Paulo, outside the Telebrás System, and had been one of our minor competitors.
On December 27, 2000, Ceterp was merged with and into us.
The Spin-off of Certain Data Transmission Operations
 
On August 3, 2000, the wholly-ownedour former wholly owned subsidiary, Telefônica Empresas S.A., was created with the corporate goal of providingto provide Switched Package Network services, and, on January 30, 2001, the independent Brazilian corporation, Telefônica Data Brasil Holding S.A. (TDBH), was created through a shareholder-approved spin-off of the data transmission operations performed by Telefónica Empresas S.A. A merger of the company and TDBH wasbecame effective in July 2006. See “—The SCM Restructuring.”
 
Attainment of ANATEL Targets
 
Telesp’sOur business, services and tariffs have been regulated by ANATEL since June 16, 1997, in accordance with various decrees, decisions, plans and regulatory measures. We became the first operator to achieve ANATEL’s service targets. As a result, ANATEL granted us a license to offer domestic and international long-distance services to our customers. Accordingly, on May 7, 2002, we began providing international long-distance services and, on July 29, 2002, we began providing interregional long-distance service. See “—B. Business Overview—Regulation of the Brazilian Telecommunications Industry—Obligations of Telecommunications Companies—Network Expansion and Quality of Service” for information relating to ANATEL’s network expansion and universal service targets.
 
The Board
On January 29, 2003, the board of directors of ANATEL granted Telespus the authorization to use theprovide SCM service nationwide. The CompanyWe may now offer voice and data services through various points of presence composed of networks and telecommunication circuits.
 
On July 6, 2003, mobile telephony operators started to implementbegan implementing a long-distance carrier selection, (CSP)or CSP that enables the clientcustomers to determinechoose the long-distance carrier for each domestic long-distance call (VP2 and VP3) or international call, in accordance with the SMP (Mobile Personal Service) rules. As a result, the Company,company, having acknowledgementacknowledgment of the revenue from these long distancelong-distance services, started to pay the mobile telephony operators for the use of their networks.
 
On September 4, 2004, the rules dictated by Resolution No. 373, dated as of June 03,3, 2004, were implemented to carry out the reconfiguration of the local areas for the Switched Fixed Telephony Service (STFC).STFC. As a consequence, all calls previously billed at domestic long distancelong-distance rates (DC level – Áreas Conurbadas) are now billed at lower rates as local calls. In São Paulo, this modification involved 53 municipalities, of which 39 are in Greater São Paulo (Grande São Paulo.Paulo).
 
IP Network Asset Acquisition
 
On December 10, 2002, after receiving approval from ANATEL, our Board of Directors approved a proposal to acquire certain assets from Telefónica Data S.A. (formerly T-Empresas), one of the companies of the Telefónica group, including the following services: (i) an Internet service that allows our customers to access our network through remote dial-up connection and (ii) services that allow customers of Internet Service Providers, or ISPs, to have access to broadband Internet. The purpose of this asset acquisition was to capitalize on synergies that would assist in developing our network and provide a quick response to market competitors.
 
Acquisition and Reorganization of Atrium
 
On December 30, 2004, we acquired indirect control of Atrium Telecomunicações Ltda. from Launceston Partners CV. Atrium provided various types of telecommunications services in Brazil, including internetInternet and intranet services, telecommunications management services and the sale and rental of telecommunications systems and related equipment. The acquisition was carried out through the purchase of the total share capital of Santo Genovese Participações Ltda., which held 99.99% of the representative share capital of Atrium.
 
On November 21, 2005, we approved the corporate reorganization of our wholly-ownedformer wholly owned companies, A. TelecomTELECOM S.A. (formerly Assist Telefónica S.A.), Santo Genovese Participações Ltda., or Santo Genovese, and Atrium Telecomunicações Ltda., or Atrium, which was implemented and became effective on March 1, 2006.
 
The SCM Restructuring
 
On March 9, 2006, our Boardboard of Directorsdirectors and the Boardsboards of Directorsdirectors of TDBH and Telefónica Empresas S.A., a wholly-ownedwholly owned subsidiary of TDBH (“T-Empresas” and together with us and TDBH, the “Companies”“T-Companies”), approved the restructuring of the Companies’ serviços de comunicação multimidia (“SCM”), or multimedia communications services,T-Companies’ SCM and data transmission activities, (the “SCM Restructuring”).or the SCM Restructuring.
 
The terms and conditions of the SCM Restructuring are set forth in an agreement executed byamong the Companies onT-Companies dated as of March 9, 2006. The SCM Restructuring consisted of (i) the merger of TDBH into our company (the “Merger”); and (ii) the spin-off of all T-Empresas’ assets and activities except its SCM assets and activities outside Sectors 31, 32 and 34 of Region III of Annex II of the General Concession Plan (the “Spin-off”) and assets and activities related to the data center.
 
Following the approval of this restructuring: (i) TDBH was dissolved; (ii) its shareholders received shares of our common or preferred stock, or ADSs, as appropriate; (iii) we succeeded TDBH in all of its rights and obligations; and (iv) T-Empresas became our wholly-ownedwholly owned subsidiary. The transfer to TelespTELESP of the spun-off components of T-Empresas did not result in any increase or decrease in the net equity of Telesp,TELESP, nor in the number of shares that comprise its capital stock.
 
With respect to TDBH’s Merger into us, certain minority shareholders tried to suspend our General Shareholders Meetinggeneral shareholders meeting by contesting the appraisal of the share exchange ratio provided by NM Rothschild & Sons (Brasil) Ltda. by obtaining an injunction from the 14th civil chamber of the central forum of the district court of São Paulo. The injunction was lifted on July 28, 2006, and the merger became legally effective. The main action (Ação Ordinária NoNo. . 583.00.2006.156920-5) has not yet been resolved in the lower court.court.
 
On January 31, 2008, at the 22nd General Shareholders Meetingshareholder of TelefóTelefônica Empresas S.A., the only shareholder of which is Telesp, it wasthe company, resolved to change theTelefônica Empresas S.A.’s corporate name of Telefónica Empresas S.A. to TelefóTelefônica Data S.A.
 
Agreement of Convergence, Purchase and Sale of Operations, Assets, Stock and Other Obligations with the Abril Group
 
On October 29, 2006, the Companywe entered into an agreement with Abril Comunicações S.A., TVA Sistema de Televisão S.A., Comercial Cabo TV São Paulo Ltda., TVA Sul Paraná Ltda., and TVA Radioenlaces Ltda. (the “Abril Group”), whereby we combined our telecommunications and broadband services with the broadband and cable services of Tevecap S.A., or TVA, the second largest Brazilian pay TV provider with operations in the states of Paraná, Rio Grande do Sul, São Paulo and Rio de Janeiro. Through this transaction, we broadened our services to meet our users’ increasing demand, combining the Abril Group’s expertise in content and media production and placement with the expertise of the Telefónica Group in the telecommunications segment.
 
On October 31, 2007, the board of directors of ANATEL concluded the regulatory review of the association between Grupo Abril and the Company,company, approving the transaction, which involves (i) the acquisition of all of the operations of MMDS (Multichannel Multipoint Distribution Service) and broadband, and (ii) the acquisition of a significant stake, within the limit of the foreseen effective laws and regulations, in the cable television dealers controlled by Grupo Abril within and outside of the State of São Paulo. This decision was published in the Official Gazette of the Federal Executive on November 19, 2007. Antitrust clearance is still pending from ANATELThe transaction was fully cleared by regulatory and CADE competition authorities.antitrust agencies.
 
The Telesp stockholders, in the extraordinary general meeting held onOn November 23, 2007, our shareholders ratified the entering into of the Agreement, its amendments and annexes, and approved the implementation of the deal and the signaturesigning of all documents necessary for its complete formalization.
 
As a result of this transaction, Navytree Participações S.A (“Navytree”)S.A., or Navytree became a wholly-ownedwholly owned subsidiary of Telesp,TELESP, and our provision of broadband services became centralized.
 
On June 10, 2008, at the General Shareholders Meeting of Navytree,our shareholders approved a change in the corporate name of Navytree was changed to Telefônica Televisão Participações S.A (“TTP”).S.A., or TTP.
 
Corporate Reorganization involving Ajato
 
On October 14, 2008, Telefonica Sistema de Televisão S.A. (“TST”), TST and TTP purchased from Abril Comunicações S.A. all shares of Mundial Voip Telecomunicações Ltda., EPP, which had its corporate name changed to Ajato Telecomunicação Ltda. (“Ajato”).  Following, or Ajato. As a result of the merger of TTP into Telespthe company on November 11, 2008, Ajato’s shares arewere held by us and TST and us.prior to the restructuring described in item 3.A.
 
Corporate Reorganization involving DABR and TTP
 
On October 21, 2008, Telesp’s Boardour board of Directorsdirectors and the shareholders of TTP and Telefônica Data Brasil Participações Ltda. (“DABR”), or DABR approved a corporate reorganization that consisted of the merger of TTP and DABR into us.
 
On November 11, 2008, the merger of TTP and DABR was approved by our Extraordinary Shareholders Meeting.shareholders. As a result of this restructuring, TTP and DABR were dissolved and Telespwe assumed all the rights and obligations of TTP and DABR.
 
The reorganization allowed Telespus to increase synergies, reduce managerial risk, simplify the corporate administrative structure and reduce costs, while also providing tax benefits expected to reduce Telesp’sTELESP’s income tax and other taxes assessed on revenue and income, thereby improving Telesp’sour cash flows. The reorganization and the goodwill amortization were structured so as to avoid any assumption of indebtedness by Telespus and to minimize any negative impact on theour future resultsresults.
 
Corporate Restructuring involving TS Tecnologia
 
On May 22, 2009, Telefônica Data S.A., our subsidiary, merged with its controlled subsidiary, TS Tecnologia da Informação Ltda., or TS Tecnologia, in accordance with the values recorded on the books and an appraisal report. This merger caused TS Tecnologia to be extinguished, and Telefônica Data S.A. became the successor ofto all of the assets and liabilities of TS Tecnologia.
 
Corporate Restructuring involving A.TELECOM S.A.
 
On December 9, 2009, Telesp’sour Board of Directors approved the submission to a shareholder vote of the corporate reorganization proposal consisting of the partial spin-off of A.TELECOM S.A. (“A.TELECOM”), or A.TELECOM, and the subsequent merger into Telesp of the spun-off part of A.TELECOM.A.TELECOM into us.
 
On December 30, 2009, A.TELECOM’s shareholders approved the spin-off of part of A.TELECOM and the subsequent merger of the spun offspun-off part into Telesp.us. On the same date, Telesp’sour shareholders approved the merger of the spun-off part into us.
 
This corporate restructuring created synergies for us and A.TELECOM providing both of us with better administrative, operating and regulatory efficiencies regarding telecommunication integrated services, thus benefiting both of us and our respective shareholders.
 
Recent DevelopmentsCorporate Restructuring involving Brasilcel
Acquisition of Brasilcel N.V. stocks by Telefónica S.A.
On July 28, 2010 Telefónica S.A. and Portugal Telecom SG SGPS, S.A. entered into an agreement for the acquisition by Telefónica of 50% of shares of Brasilcel N.V, or Brasilcel, owned by Portugal Telecom. As a result, Telefónica indirectly acquired the shares of Vivo Participações held by Portugal Telecom. Prior to this agreement, Brasilcel’s shares were held by Telefónica (50%) and by Portugal Telecom (50%) and, in 2002, it was used for the  joint venture between both shareholders to jointly hold shares and control of Vivo Participações and other mobile phone companies which were later added under Vivo Participações and in Vivo.
On December 21, 2010, Brasilcel was merged into Telefónica, which held direct and indirect stakes in Vivo Participações’ capital stock representing approximately 60%.
Due to the acquisition of control of Vivo Participações and pursuant to the terms provided for in Article 254-A of Brazilian Corporate Law and the procedures established in article 29 of CVM Instruction 361 applicable to tender offers (OPA) by sale of control, as defined by item III of article 2 of CVM Instruction 361, on February 17, 2011 Telefónica through its subsidiary SP Telecomunicações Ltda., or SPTelecom, launched a public tender offer for the shares with voting rights of Vivo Participações (common shares) held by noncontrolling interests. Those shares were acquired at 80% of the value paid by Telefónica to Portugal Telecom SG SGPS S.A., for each common share with voting rights of Vivo Participações owned by Brasilcel.
On March 18, 2011, when the public tender offers were made, SP Telecom acquired 10,634,722 common shares of Vivo Participações, representing 2.65% of its shares, resulting in the Telefonica group’s ownership of 62.1% of Vivo Participações.
Introduction of the Vivo Brand
In April 2003, Brasilcel launched in Brazil the brand name “Vivo,” under which TCP, TCO, TLE, TSD and Celular CRT operate. The creation of the Vivo brand constituted a consolidation of the commercial models throughout the entire country into a common commercial strategy and replaced the different brands under which the different companies offered their services in their respective states. The commercial strategy of Vivo is to increase its customer base as well as revenues by retaining customers and maintaining their distribution channels. The launching of the Vivo brand was accompanied by customer loyalty programs and other measures designed to contribute to the success of the commercial strategy. Guided by a common management team, Vivo designs marketing, promotional and other initiatives common to all companies in the Vivo group and then tailors those activities to the particular markets of those companies.
Agreement with Telefónica and Telecom Itália
 
TELCO S.p.A. (in which Telefónica S.A. held a 46.18% interest) has a 22.4% interest with voting rights in Telecom Italia, and is the major shareholder of that company. The Company is an indirect subsidiary of Telefónica S.A., and Telecom Italia holds an indirect interest in TIM Participações S.A. (TIM), a Brazilian telecommunications company. Neither Telefónica S.A., nor Telefônica Brasil or any other affiliate of Telefónica S.A. interfere in, are involved with or have decision-making powers over TIMs operations in Brazil. They are also lawfully and contractually forbidden from exercising any voting rights derived from holding an indirect interest with respect to operations in Brazil, directly related to TIM operations. TIM (Brazil) and Telefônica Brasil compete in all markets in which they operate in Brazil and, in this context, as well as in relation to the other economic players in the telecommunications industry, maintain usual and customary contractual relations with one another (many of which are regulated and reviewed by ANATEL) and/or which, as applicable, are informed to ANATEL and Brazil’s Administrative Council for Economic Defense (CADE), concerning the commitments assumed before these agencies so as to ensure total independence of their operations.
On September 24, 2013, Telefónica S.A., entered into an agreement with the other shareholders of the Italian company TELCO SpA (which holds a 22.4% voting in Telecom Italia SpA), whereby:
1)
Telefónica S.A. subscribed and paid up capital in TELCO, SpA through a contribution of 324 million euros, receiving shares without voting rights of TELCO, SpA. As a result of this capital increase, the share capital of Telefónica S.A. voting in Telco, SpA remaining unchanged (remaining at 46.18%), although their economic participation rose to 66%. Thus, the governance of TELCO S.p.A., as well as the obligations of Telefónica S.A. to abstain from participating in or influencing the decisions that impact the industries where they both operate, remained unchanged.

2)Subject to obtaining the required previous approvals from antitrust authorities and telecommunications regulatory agencies as applicable (including Brazil and Argentina), Telefónica S.A. conducted another capital increase in TELCO S.p.A. amounting to 117 million Euros, receiving shares with no voting rights of TELCO, SpA. As a result of this capital increase, the share capital of Telefónica S.A. voting in Telco, SpA increased its total interest to 70%, with the 46.18% interest held in shares with voting rights remaining unchanged.

3)Beginning as of January 1st, 2014, following approvals from antitrust authorities and telecommunications regulatory agencies as applicable (including Brazil and Argentina), Telefónica S.A. will be entitled to convert all or part of nonvoting shares into common shares with voting rights, limited however to a 64.9% interest in TELCO S.p.A. voting capital.
4)
Italian shareholders of TELCO S.p.A. granted Telefónica S.A. an option to purchase all of their shares in TELCO S.p.A.. Our ability to excercise this call option is subject to approvals from the applicable antitrust authorities and telecommunications regulatory agencies as applicable (including in Brazil and Argentina). The call option has been available since January 1, 2014 and will remain available as long as the Shareholders Agreement remains in effect, except (i) between June 1 and June 30, 2014 and between January 15 and February 15, 2015; and (ii) during certain periods in case the Italian shareholders of TELCO S.p.A. request the entity’s spin-off.
On December 4, 2013, the Brazilian Antitrust Enforcement Agency (CADE) announced the following decisions:
1)Approve, subject to the limitations described below, the acquisition, by Telefónica S.A., of the total interest held by Portugal Telecom, SGPS SA e PT Móveis – Serviços de Telecomunicações, SGPS, SA (PT) in Brasilcel NV, which controlled Brazilian mobile telecommunications operator Vivo Participações S.A. (Vivo Part.).

The transaction has been approved by ANATEL and its completion (requiring no prior approval from CADE at the time) took place immediately after approval from ANATEL, on September 27, 2010.


The limitations imposed by CADE on its decision are as follow:
a)   a new shareholder share control over Vivo Part. with Telefónica S.A., adopting the same conditions applied to PT when it held an interest in Brasilcel NV., or

b)   Telefónica S.A. shall cease to have, either directly or indirectly, an equity interest in TIM Participações S.A..

2)Impose a R$15 million fine on Telefónica S.A. for violating the will and purpose of the agreement executed by and between Telefónica S.A. and CADE (as a requirement to approve the initial purchase transaction of Telecom Italia in 2007), due to the subscription and payment, by Telefónica S.A., of TELCO S.p.A. nonvoting shares in the context of its recent capital increase. This decision also requires Telefónica S.A. to dispose of its nonvoting shares held in TELCO S.p.A.

The deadline for compliance with the conditions and obligations imposed by CADE in both decisions were classified as confidential by CADE.

At December 13, 2013, Telefónica S.A. published a material news release regarding the decisions made by CADE in the meeting held on December 4, 2013, stating that it considered the measures imposed by that agency to be unreasonable, thus considering the possibility of starting applicable legal proceedings.
In this context, and in order to strengthen its firm commitment to the obligations previously assumed by Telefónica S.A. to keep away from Telecom Italia's business in Brazil. Telefónica S.A. pointed out, in a relevant fact release that Mr. César Alierta Izuel and Mr. Julio Linares López had decided to resign with immediate effect, from the position of Directors at Telecom Italia. Additionally, Mr. Julio Linares López decided to resign, with immediate effect, from his position on the list presented by TELCO S.p.A. for potential re-election to the Board of Directors of Telecom Italia.
Likewise, Telefónica S.A., notwithstanding the rights defined in the Shareholders’ Agreement of TELCO S.p.A, stated in a relevant fact that it decided not to exercise, for now, its right to appoint or suggest two Directors at Telecom Italia.
Corporate Restructuring involving Vivo Participações S.A.
 
InOn July 28, 2010, in accordance with the material fact disclosed to the public by Telefónica S.A., our controlling shareholder, Telefónica S.A. and Portugal Telecom SG SGPS, S.A. (“Portugal Telecom”) executed a purchase agreement for the acquisition by Telefónica S.A. (directly or through any of the companies within its group) of 50% of the capital stock of Brasilcel N.V. (a company jointly owned by Telefónica and Portugal Telecom, which owns shares representing approximately 60% of the capital stock of the Brazilian company Vivo Participações S.A., or Vivo Part) owned by Portugal Telecom.es).

 
On December 27, 2010, the Companycompany and Vivo Part,Participações, jointly announced the approval by their respective Boardsboards of Directorsdirectors of a proposal for corporate restructuring involving the merger of shares of Vivo PartParticipações into the Company,us, aiming for the unificationconsolidation of the shareholding positions of both companies.
 
Other than the concentration of the shareholding position herein mentioned, the purpose of the corporate restructuring aimswas to simplify the current organizational structure of the companies, both of which are publicly-heldwere publicly held companies and listed on BM&FBOVESPA and with American Depositary Receipts traded in the United States of America.States. The restructuring would allowallowed their respective shareholders to participate in one unified company with greater liquidity and with shares traded on Brazilian and foreign stock exchanges. Moreover, the corporate restructuring will provideprovided for the rationalization of the cost structure of the two companies and will facilitatefacilitated the integration of businesses and the generation of synergies, thus positively impacting both companies.
The management of each company will follow the recommendations provided by Parecer de Orientação CVM nº 35/08, which seeks to protect the interests of the minority shareholders of both companies and to assure that the transaction observes arm’s length conditions for controlling and minority shareholders in the exchange of shares. Therefore, each of Vivo Part and Telesp established independent special committees (“Special Committees”) to negotiate the exchange ratio of shares and to present their opinions regarding other conditions of the corporate restructuring that may be proposed, and to subsequently submit their recommendations to the Boards of Directors of each company.
 
The simplified organization chart below demonstrates the corporate structure of the companies before and after the implementation of this reorganization.
 
The corporate structure before the merger of shares is as follows:
 
 
Vivo Part’s management was informed by its controlling shareholder,Upon completion of this corporate restructuring, Telefónica, S.A., that Telefónica, S.A. will hold held the shares of the Brazilian holding companies that currently arepreviously held indirectly by Telefónica, S.A., through the holding of Brasilcel, N.V., as a result of a transaction implemented abroad. The proposed merger of shares willdid not change the composition of the ultimate control of the involved companies.
19

companies involved.
 
The planned corporate structure after the merger of shares will beis as follows:
 
 
The totality of shares of Vivo Part will beParticipações was merged into the Company,us, and the holders of the merged shares of Vivo Part shall directly receiveParticipações received new shares thatto which they arewere entitled to in Telesp.the company. In accordance with Brazilian Corporate Law, as well as the bylaws of the twoboth companies, financial advisors and specialized companies will bewere retained for the preparation of studies
regarding the transaction and the subsequent preparation of valuation reports of the companies that will bewere used as reference for the determination of the exchange ratio of shares and the increase in capital stock resulting from the merger of shares, as well as for the purposes of article 264 of Brazilian Corporate Law No 6,404/76 regarding the exchange ratio between the shares. Once the valuation and the necessary analyses are finalized and the Special Committees created by Vivo Pa rt and the Company, as required by Brazilian Law, have given their recommendation in the transaction to the companies’ respective Boards of Directors, the exchange ratio and the other terms and conditions proposed by the respective Boards of Directors will be disclosed by means of a publication of a notice of material fact. The proposals of the Boards of Directors will be subject to the approval of the shareholders in a general shareholders’ meeting to be held for this purpose, in accordance with Brazilian Corporate Law, as well as to the necessary regulatory approvals. The restructuring is estimated to take place during the first semester of 2011.
In addition to the notice of material fact to be published reflecting more details on the terms and conditions of the corporate restructuring that will be agreed as mentioned above, the meeting notice of the respective extraordinary shareholders’ meetings of the companies for voting on the restructuring will be timely published.
The shareholders holding common and preferred shares of Telesp and common shares of Vivo Part. that disagree with the merger of shares of Vivo Part. into Telesp will have, from the date the general extraordinary shareholders’ meetings of the companies that will be called to vote on the corporate restructuring, the right to withdraw from the company, by receiving as reimbursement the amount of shares of which they are legitimate holders on December 27, 2010 (date of the announcement of the restructuring). The value of the reimbursement of the shareholders that dissent from the transaction will be timely disclosed, jointly with the other conditions of the transaction.
 
The corporate restructuring will be submitted towas approved by ANATEL for approval.on March 24, 2011. Before the corporate restructuring, the Brazilian entities, TBS Celular Participações Ltda., Portelcom Participações S.A. and PTelecom Brasil S.A. (jointly, the “Holdings BR”) will be, were merged into Vivo Part.Participações. The Holdings BR currently havehad as theirits main asset the shares of Vivo PartParticipações and arewere controlled by Brasilcel, N.V..Brasilcel. The merger of Holdings BR willdid not result in any change in the number and the composition of classes of shares of Vivo Part,Participações, and shalldid not affect the current participation of the shareholders of Vivo Part.Participações.
 
Acquisition of Vivo Participações by Telefônica Brasil and corporate restructuring
In order to unify the shareholder base of the companies in our group, simplify the organizational structure, rationalize costs, integrate businesses and, consequently, generate synergies provided for in the strategy of Telefónica, on December 27, 2010, the boards of directors of Vivo Participações and Telefônica Brasil approved the terms and conditions of a restructuring, which provided for the merger of Vivo Participações into Telefônica Brasil. Following recommendations of the CVM, independent special committees were created to negotiate the exchange ratio of shares and determine the other conditions of the corporate restructuring proposal, which was later submitted along with its recommendations to the boards of directors of both companies.
The proposal was submitted to ANATEL for authorization and was approved at a meeting of the board of directors of ANATEL on March 24, 2011.
On March 25, 2011, the boards of directors of Vivo Participações and Telefônica Brasil approved the terms and conditions of the corporate restructuring, which were approved unanimously by the shareholders of the two companies on April 27, 2011.
Before the start of the corporate restructuring, the holding companies (composed of TBS Celular Participações Ltda., Portelcom Participações S.A. and Brazil PTelecom S.A.), controlled by Telefónica S.A. and whose main purpose was to hold shares of Vivo Participações, were merged into Vivo Participações as a preliminary phase for the first stage of the restructuring.
The first stage of the transaction consisted of the unification of the share base of the fixed and mobile operators of the Telefonica group in Brazil, through the merger of shares of Vivo Participações into Telefônica Brasil. Vivo Participações was merged in its entirety into Telefônica Brasil and holders of shares of Vivo Participações received the new shares of Telefônica Brasil. The exchange of shares of Vivo Participações for shares of Telefônica Brasil was based on the exchange share ratio of 1.55 shares of Telefônica Brasil for each share of Vivo Participações. This followed the recommendations of the independent special committees.
Due to the merger of Vivo Participações into us, our capital was increased by R$31.2 billion, reflecting the economic value of the shares issued as a result of the merger, based on an economic value appraisal of Vivo Participações prepared by Planconsult Consultoria Ltda., or Planconsult.
Telefónica’s strategy in the first stage of the corporate restructuring was to maximize the potential of its operations in Brazil. Therefore, Telefônica Brasil became the direct shareholder of Vivo Participações, and indirect shareholders of Vivo. Through the creation of this umbrella investment structure, the non-controlling shareholders of both companies were equally benefited by the added values generated by the combination of the telecommunications business. This is a basic movement in business so as to improve its converging market strategy, including combined mobile and fixed-line offers. This reorganization created the necessary conditions to begin the process of obtaining operational and financial synergies.
Additionally, as a consequence of this merger, on July 6, 2011, Vivo Participações filed a statement with the SEC in order to cancel the registration American Depositary Shares, or ADS, program since all its ADSs were converted into ADSs of Telefônica Brasil, plus payment currency in lieu of fractional Telefônica Brasil ADSs.  The SEC approved the deregistration on July 7, 2011.
The second and third stages of the corporate restructuring, disclosed to the market on June 15, 2011, sought to continue the simplification process of the organizational structure of the companies, so as to: (i) focus all authorizations for the rendering of SMP services (originally held by Vivo Participações and Vivo), and (ii) simplify the current corporate structure, eliminating the structure of Vivo Participações, which due to the concentration of commitments, became a holding company.
In the second stage, held on October 1, 2011, assets, rights and obligations of Vivo Participações relating to mobile operations in Minas Gerais were awarded to Vivo, a subsidiary of Vivo Participações. As a result, Vivo became the only mobile operator in the group.
After ANATEL’s approval of the third stage of corporate restructuring, on August 16, 2011, Telefônica Brasil absorbed Vivo Participações’ equity, extinguishing Vivo Participações on October 3, 2011, which simplified and rationalized our cost structures.
SMP Authorizations and Corporate Restructuring
On June 14, 2011, the board of directors of Vivo Participações approved a proposal for the merger of authorizations to provide SMP services (then owned by Vivo Participações in the State of Minas Gerais and Vivo in other Brazilian States). As a result, the operations and authorizations for the provision of SMP services were unified under Vivo. On the same date, the proposal for merger of SMP authorizations as well as for simplifying the corporate structure was filed with ANATEL. The form proposed for this simplified corporate structure was the transfer of businesses, including property, rights and obligations related to provision of SMP services, as well as the authorizations for the provision of SMP in the State of Minas Gerais held by Vivo Participações, to Vivo, which would result in Vivo being a wholly owned direct subsidiary of the company and the mobile operator group that owns the SMP authorizations in other Brazilian states. After the transfer, Vivo Participações was to become a holding company and immediately merge into us, thus simplifying and rationalizing the cost structure of the companies involve and subsequently extinguish its corporate existence. On August 16, 2011, ANATEL approved the corporate restructuring pursuant to Act. No. 5,703, published on August 18, 2011.
On September 12, 2011, in compliance with Brazilian Corporate Law, an independent firm prepared a valuation report of Vivo Participações’ net assets based on its book value as of August 31, 2011 containing part of Vivo Participações’ assets relating to the operations of SMP in the state of Minas Gerais that were transferred to Vivo and the assets of Vivo Participações merged into us. Vivo Participações’ valuation as of August 31, 2011 was R$10.3 billion.
On September 13, 2011, the board of directors of Vivo Participações approved, ad referendum of the shareholders: (1) the valuation report of Vivo Participações, containing part of the assets corresponding to the SMP operations in the State of Minas Gerais, which led to a capital increase in Vivo in the amount of R$833.0 million, through the subscription of shares of Vivo Participações; and (2) the Protocol of Merger and Instrument of Justification of Vivo Participações into Telecomunicações de São Paulo S.A. – TELESP, for the merger of Vivo Participações into us, preceded by the transfer of commercial establishments, including the assets, rights and obligations related to provision of SMP, as well as authorizations for the provision of SMP in the state of Minas Gerais held by Vivo Participações.
On October 1, 2011, our shareholders approved the valuation report of Vivo Participações. The net assets of Vivo Participações in Minas Gerais transferred to Vivo amounted to R$833.0 million, which were used for the capital increase in Vivo through the subscription of shares by Vivo Participações, paid via the transfer of assets.
On October 3, 2011, our shareholders approved the merger of Vivo Participações into us. On the same date, we changed our name from Telecomunicações de São Paulo S.A. – TELESP to Telefônica Brasil S.A., to reflect its nationwide operations.
On October 18, 2011, ANATEL approved transfer of the authorization for the provision of SMP services in the state of Minas Gerais to Vivo.
Provision of STFC outside the state of São Paulo by Vivo
On August 18, 2011, ANATEL approved the authorization for Vivo to provide STFC services to the general public. On October 7, 2011, Vivo began providing fixed-line services through mobile technology, or FWT outside the state of São Paulo.
On August 18, 2011, ANATEL consented to the transfer of our authorization for STFC services in local, domestic long-distance and international long-distance modes outside the state of São Paulo in Regions I and II to Vivo, which authorization was published on September 8, 2011. As a result, Vivo began to offer STFC across its area, except for the state of São Paulo, using the network elements and some radio frequencies that support the provision of SMP.
Plan for the purchase of shares issued by us
On August 11 and 15, 2011, we informed our shareholders and the market in general, respectively, of approval by the Board of Directors, of the acquisition of preferred and common shares issued by us for subsequent cancellation, disposal or maintenance in treasury, without capital reduction, in order to add value for shareholders. For this repurchase, there was use of part of the capital reserve existing as of June 30, 2011, excepting the reserves mentioned in article 7, letter (a) to (d) of CVM Rule No. 10/80.
The repurchase started on the date of the resolution, and remains effective until October 20, 2011, and acquisitions are on BM&FBOVESPA, at market prices. The Executive Board was responsible for establishing the maximum quantity of shares to be acquired, whether in a sole or a series of transactions, as well as the definition of the parameters to carry out the acquisitions, observing applicable legal limits and the established maximum number of up to 2,700,000 preferred shares and 2,900,000 common shares.
On November 5, 2012, we announced our shareholders and the market in general that our board of directors had approved a plan for repurchase of preferred and common shares issued by us, without a capital reduction, to add value to shareholders. On June 30, 2012, we used a portion of our capital reserves for this repurchase, pursuant to Article 7 sections (a)-(d) of CVM Rule No.10/80.
The repurchase started on the date of the resolution, and remained effective until November 4, 2013, and acquisitions were on BM&FBOVESPA, at market prices. Our board of executive officers was responsible for establishing the maximum quantity of shares to be acquired, whether in a sole or a series of transactions, and defining the parameters used to carry out the acquisitions, observing applicable legal limits and the established maximum number of up to 24,257,777 preferred shares and 2,894,534 common shares.
Call option of the remaining shares of Lemontree and GTR-T
On June 6, 2012, the company exercised its call option in relation to (1) the remaining 71,330,508 common shares corresponding to 51% of the voting capital of Lemontree Participações S.A., or Lemontree, which holds Commercial Cabo TV São Paulo S.A., a company engaged in cable TV services in the state of São Paulo; and (2) the remaining 923,778 common shares of GTR Participações Ltda., or GTR-T, which holds 50.9% of the common shares of TVA Sul Paraná S.A., a company engaged in cable TV services outside the state of São Paulo, these shares were previously held by the Abril Group.
The call option represents the closing of the acquisition process of the remaining shares of Lemontree and GTR-T, which started with the partial exercise of the option on September 29, 2011 and the acquisition of the common shares of Lemontree, representing 49% of its voting capital.
The call option was provided for in the Private Agreement for Convergence, Purchase and Sale of Businesses, Assets, Shares and Other Covenants, entered into on October 29, 2006 between us and the Abril Group, which approved by our shareholders on November 23, 2007. The exercise of the call option was subject to the reduction or elimination of the regulatory restrictions applicable to the company, which was granted along with the revocation of the concession agreement limitations in order to have the company and its subsidiaries authorized to provide cable TV services in the same concession area as those for which it provides STFC services in the São Paulo region.
Following the exercise of the call option, Telefônica Brasil S.A. holds 100% of Lemontree and GTR-T and, indirectly, of the companies engaged in cable TV services located in São Paulo, Curitiba, Foz do Iguaçu and Florianópolis.
Restructuring involving the subsidiaries of Telefônica Brasil
On March 15, 2012, our board of directors approved a corporate restructuring of our wholly owned subsidiaries to align the services provided by each such subsidiary and to concentrate all telecommunication services in one company.  The restructuring was finalized on July 1, 2013.
The restructuring was implemented by means of a partial division and merger, involving only our wholly owned subsidiaries, A. TELECOM, TData, TST, Ajato and Vivo. As a result of the restructuring, value added services (such as voicemail, voicemail translation in speech-to-text (“Vivo Torpedo Recado”), caller identification, voice minutes in unlimited bundles to other mobile phones to post-paid customer, ring back tones (“Vivo Som de Chamada”), and innovative services such as multi-media backup, cloud based services to save the short messages (“Vivo Torpedo Center”) and the recently launched “MultiVivo,” that allows the customer to share a 3G, 3G+ and 4G connection with up to 5 mobile devices) provided by several wholly-owned subsidiaries of the company were unifying under Telefonica Data S.A., or TData and other telecommunications services were unifying under Telefônica Brasil, which, as a final step to the corporate restructuring, merged these subsidiaries. Following the merger, Telefonica Data S.A. provides value added service and Telefônica Brasil provides other telecommunication services.
In addition to streamlining services, the corporate restructuring (now possible because of legislative changes applicable to STFC providers) aims to simplify our current organizational structure and assist the integration of business and the generation of synergies arising therefrom.  This corporate restructuring can only be implemented with consent from ANATEL, which was granted in May 2013.
On June 11, 2013, our Board of Directors approved the terms and conditions of a corporate reorganization, pursuant to which our direct and indirect subsidiaries will be spun off and merged into us.  All services which are exclusively telecommunications services will be provided by us, Telefônica Brasil.  Other services, including value added services described above, will be performed by our wholly owned subsidiary, TData.
We were required to separate our services into separate companies because the telecommunications laws in Brazil require that we only perform telecommunications services. In addition, we believe that concentrating all our telecommunications services in one entity will allow us to streamline our services and provide a simplified set of services to our customers, reducing our general administrative and operating costs.  As a result of the corporate reorganization, we spun-off or merged each of the following subsidiaries: (1) TData, with regards to its SCM activities; (2) Vivo, with regards to SMP, SCM and STFC services for local and long distance calls under the General Concession Plan; (3) A.TELECOM, with regards to its SEAC activities, using DTH and SCM activities; and (4) TST, with regards to its SEAC and SCM services.
The corporate reorganization required a series of corporate acts, including: (1) merger of TVA and related companies with and into TST, resulting in an increase in the capital stock of TST; (2) merger of TST with and into us, where TST book value  was R$226,105,582.63; (3) merger of the spun-off assets of TData into us, which assets  book value were R$34,723,875.31; (4) merger of a portion of Vivo’s spun-off equity into us, the book value of which was R$10,228,352,444.32; and (5) merger of a portion of A.TELECOM's spun-off net equity into us, the book value of which was R$348,623,814.64.  All of the equity and assets book value were determined based on a net assets book value report issued by Ernst Young Auditores Independentes S.S.
The mergers described above, did not result in an increase in our capital stock or in the issuance of new shares by us, and the corporate restructuring did not give rise to a change in the equity interests held by our shareholders.
The corporate reorganization did not result in an exchange of shares held by non-controlling shareholders of the spun-off companies for shares in the surviving company because we were, at the time of the merger of the assets and/or companies, as the case may be, the sole shareholder of the companies to be spun-off/merged. Accordingly, no appraisal report of the net equity at market price were required to be prepared for calculation of the exchange ratio of shares held by non-controlling shareholders, according the applicable law.
The mergers of the companies and of the spun-off assets, as described above, were carried out without disruption to the operations and the telecommunication services provided to the clients, which services are provided by Telefônica Brasil, as successor.
Corporate Structure and Ownership
 
Our current general corporate and shareholder structure is as follows:
 
 
Capital Expenditures
 
WeYear ended December 31, 2013
In 2013, we invested R$6,033.2 million, a similar amount to what was invested in 2012, however we increased the capital expenditures in projects and decreased our expenditures with spectrum licenses.  Investments in projects are permittedstrongly focused on network (84% of investments excluding licenses) and help sustain our commercial and revenue growth while maintaining the quality of the services provided.  Investments in new projects also prepare the company for a medium-term competitive scenario.
To meet the needs of an increasingly data driven and connected society, significant investments were made to determine our own capital expenditure budget, subject to compliance with certain obligations to expand service undersupport the concession. With this in mind, we were focused in voice services in order to comply with ANATEL’s targets and to provide quality service for clients. Also, in order to achieve a consolidated position in the broadband market, during 2010 the focusstrong growth of our capital expenditure has been,data usage in residential fiber, mobile 3G /4G and continuesdedicated corporate networks. We continue to be,invest in expanding modernizing and upgrading our ADSL network and improving our systems and processesthe backbone of customers relations, marketing and sales.national data transmission to meet the increase in mobile data traffic throughout the country.
 
The following table sets forth our capital expenditures for each year in the three-year period ended December 31, 2010.2013.
 
  
Year ended December 31,
 
  
2010
  
2009
  
2008
 
  
(in millions of reais)
 
Traditional Businesses / Maintenance
  1,166.1   1,101.2   832.0 
New Services / Broadband
  1,275.3   1,119.8   1,510.5 
Total capital expenditures
  2,441.4   2,221.0   2,342.5 
  
Year ended December 31,
 
Telefônica Brasil
 
2013
  
2012
  
2011
 
  
(in millions of reais)
 
Network
  4,683.3   3,845.8   3,381.0 
Technology / Information Systems
  569.5   562.3   612.5 
Others(1)
  780.5   1,709.0   1,408.0 
Total capital expenditures
  6,033.2   6,117.1   5,401.5 

(1)
Consists primarily of free handset rentals, network construction, furniture and fixtures, office equipment and store layouts and an amount of R$451 million in 2013 (R$1,050 in 2012 and R$812 in 2011) related to the acquisition and other costs of licenses.
Year ended December 31, 2012

We anticipateIn 2012, we invested R$6,117.1 million in projects that sustain our capital expenditures for 2011 will be similarcurrent annual results and competitive position in the medium-term. A significant portion of resources was allocated to 2010. We expect to fund these expenditures with funds internally generated fromallow quality growth in our operations and through debt.
 
 
B. Business Overview
services.  The investments in maintaining quality and expanding our client base represented 87% of the total amount invested by us in 2012 (excluding the purchase of new licenses).
 
Our RegionTo meet the needs of an increasingly connected society, significant investments were made to support the strong growth of our fixed and mobile data users or dedicated high-speed services for our corporate clients. We continue to invest in expanding the backbone of national data transmission to meet the increase in mobile data traffic throughout the country.
 
The StateYear ended December 31, 2011
In 2011, we invested in projects that support our current results and prepare the company for the competitive landscape in the medium-term. A significant proportion of resources were allocated to enable growth associated with the services we provide.
To meet the needs of an increasingly connected society, significant investments were made to support the strong growth of data customers, whether fixed and mobile data services or dedicated high-speed services to the corporate market, as well as the increase in capillarity of our fiber optics network in São Paulo covers an area of 248,209 square kilometers, representing approximately 2.9% of Brazil’s territory. The populationPaulo. We also invested in the expansion of the State of São Paulo is approximately 41.7 million, representing 21.6% of Brazil’s total population. Based on the most recentnational data available, the gross domestic product, or GDP, of the State of São Paulo in 2008 was an estimated R$1,003 billion, or approximately US$429.2 billion, representing approximately 33% of Brazil’s GDPtransmission backbone to meet increasing demand for the year. The State of São Paulo’s annual per capita income during 2008 was an estimated R$24.5 thousand, or approximately US$13.3 thousand.mobile data traffic nationwide.
 
B. Business Overview

The concessions granted by the Brazilian government in 1998 and renewed in 2005, with the effective date starting in January 2006, allow us to provide fixed-line telecommunications services to a region that includes most—approximately 95%—of the Statestate of São Paulo. The portion of the Statestate of São Paulo that is excluded from our concession region represents approximately 1.5% of total lines in service and 2.2% of the population in the state.state’s population. This concession is operated by CTBC Telecom.
 
Our concession region is Region III, which is comprised ofcomprises 622 municipalities, including the Citycity of São Paulo, with an aggregate population of approximately 41.741.3 million. Of the municipalities in Region III, 72 have populationsa population in excess of 100,000. The Citycity of São Paulo has a population of approximately 11 million. According to thea plan established by the federal government, whereby the government granted licenses to four providers of fixed-line telecommunications services, the Statestate of São Paulo was divided into four sectors, including Sectors 31 (our predecessor company’s area prior tobefore the reorganization), 32 (the area corresponding to Ceterp prior tobefore our acquisition), 33 (corresponding(corresponds to the portion of the Statestate of São Paulo that we do not service)serve) and 34 (CTBC(area corresponding to CTBC Borda do Campo area prior tobefore the reorgan ization)reorganization). Through transactions that took place in November 1999 and December 2000, CTBC Borda do Campo and Ceterp merged into our company, which now holds concessions for Sectors 31, 32 and 34. Sector 33 is held by CTBC Telecom. According to the Presidential Decree regarding the new General Plan of Grants, published in the Diário Oficial da União onOn November 21, 2008, the Federal government combined the three sectors for which we act ashold concessions into a concessionaire (sectors 31, 32 and 34) were unified into one single sector, (sector 31).designated as Sector 31.
 
On May 7, 2002, we began offering international long distance servicelong-distance services and on July 29, 2002, we started offering interregional service. The conditions for the provision of interregional and international long-distance services outside the concession area contemplate that providers already operating services under a selection code (a two-digit code to be input by the caller as a prefix to the number dialed) shalldialed, representing a long-distance operator) would keep such code under the new licenses authorizing operation outside the applicable concession area. Accordingly, we continue using the provider selection code “15” that permits our callers to originatemake calls using our services even though they are outside our concession area. All interregional and international cellularmobile calls, whether in our concession area or that of another provider, need to dial a carrier selection code using Personal Mobile Service—SMP, through which mobile services users choose the provider for interregional and international long-distance calls, and which requires dialing our code “15” in order to use our services. See “—Services—Network Services.”
 
ServicesSince our merger with Vivo Participações, we provide mobile telecommunications services in all of the Brazilian states and in the Federal District, representing a total of approximately 8.5 million square kilometers and a population of approximately 200 million people. Vivo became a national operator when, on September, 2007, it acquired a license to operate within 6 states located in the Northeast region (Alagoas, Ceará, Pernambuco, Piauí, Paraíba and Rio Grande do Norte) and when it acquired Telemig.
On May 29, 2013 ANATEL authorized our corporate reorganization detailed above. The new structure was formalized by our shareholders on June 11, 2013. This reorganization did not result in a capital increase or in the issuance of new shares.
Areas of Operation
In Areas 1 and 2, we use a frequency range known as “A,” “L” and “J” bands that covers 100% of the municipalities in its authorized areas in the state of São Paulo. On December 31, 2013, we had 21.3 million mobile lines in service in these areas, which represented a 3.8% net increase from December 31, 2012, and a market share of approximately 32.7% in São Paulo.
In Area 3, we use a frequency range known as “A,” “L” and “J” bands that covers 100% of the municipalities and 100% of the population in the states of Rio de Janeiro and Espírito Santo. On December 31, 2013, we had 10.3 million mobile lines in service in this area, which represented a 0.9% from December 31, 2012, and a market share of approximately 36.1% in those states.
In Area 4, we use a frequency range known as “A,” “E” and “J” bands that covers 71.7% of the municipalities and 92.6% of the population in the state of Minas Gerais. On December 31, 2013, we had 8.2 million mobile lines in service in this area, which represented a 0.7% from December 31, 2012, and a market share of approximately 31.4% in Minas Gerais.
In Area 5, we uses a frequency range known as “B” band that covers 67% of the municipalities in the states of Paraná and Santa Catarina and 94% of the population of Paraná and Santa Catarina. On December 31, 2013,we had 4.3 million mobile lines in service in this area, which represented a 5.0% from December 31, 2012, and a market share of approximately 18.6% in those states.
In Area 6, we uses a frequency range known as “A,” “L” and “J” bands that covers 82.3% of the municipalities and 97.8% of the population in the state of Rio Grande do Sul. On December 31, 2013, we had 6.6 million mobile lines in service in this area, which represented a 3.3% net increase from December 31, 2012, and a market share of approximately 40.5% in that state.
In Areas 7 and 8, we are the leading mobile operator, by number of customers, in our authorization area and we use a frequency range known as “A,” “B,” “L” and “J” bands that covers 61.8% of the municipalities in the states of Acre, Federal District, Goiás, Mato Grosso, Mato Grosso do Sul, Rondônia, Tocantins, Amazonas, Amapá, Maranhão, Pará and Roraima which covers 87.4% of the population in these states. On December 31, 2013, we had 17.1 million mobile lines in service in these areas, which represented a 0.7% net increase from December 31, 2012, and a market share of approximately 34.1% in those states.
In Area 9, we use a frequency range known as “A,” “L” and “J” bands that covers 69.3% of the municipalities and 89.5% of the population in the States of Bahia and Sergipe. On December 31, 2013, we had 6.0 million mobile lines in service in this area, which represented a 1.1% net increase from December 31, 2012, and a market share of approximately 28.8% in those states.
In Area 10, we use a frequency range known as “L” and “J” bands that covers 38% of the municipalities and 73.8% of the population in the States of Alagoas, Ceará, Pernambuco, Piauí, Paraíba and Rio Grande do Norte. On December 31, 2013, we had 3.4 million mobile lines in service in this area, which represented a 9.6% net increase from December 31, 2012 and a market share of approximately 8.4% in those states.
On September 18, 2007, with ANATEL’s approval, Vivo acquired the “L” band lots, except for lot 16 (area of Londrina, Paraná, in Region V) and lot 20 (area of Northern Brazil in Region VIII). The “L” band comprises lots in frequency ranges 1895 to 1900 MHz and 1975 to 1980 MHz, with 5 + 5 MHz bandwidth. As a result, Vivo managed to complete its last coverage gap and will soon be operating in the entire Brazilian territory. On December 20, 2007, with ANATEL’s approval, Vivo acquired the “J” band lots with 10 + 10 MHz bandwidth, with the exception of the lots in the state of Minas Gerais then acquired by Telemig Celular and now operated by Vivo.
On December 14 and 15, 2010, Vivo acquired 23 lots in the remaining SMP band auction. Vivo acquired lots in almost all regions of Brazil, which allowed us to reach spectrum capacity of 70 Mhz or higher in all regions where we operates (excluding 23 municipalities in and around Franca in the state of São Paulo, where the spectrum is 50 Mhz).  On the same date, Vivo also acquired 23 lots in the “H” band.  As a result, Vivo improved its capacity to provide services throughout the national territory and now operates in the 900 MHz and 1,800 MHz frequencies in a broad way.
On June 12 and 13, 2012, Vivo acquired the “X” band lot in an auction held by ANATEL, for a total amount of R$1.05 billion. As a result, Vivo will enhance its ability to provide service with 4G technology in all of Brazil and will be operating in the frequency range of 2,500 MHz with band of 20 + 20 Mhz. In addition to the 2,500 MHz band, the lot also includes the 450 MHz band for the rural areas of the states of Alagoas, Ceará, Minas Gerais, Paraíba, Pernambuco, Piauí, Rio Grande do Norte, São Paulo and Sergipe.
The following table sets forth population, gross domestic product, or GDP, and per capita income statistics for each state in former Vivo’s service regions (currently Telefônica Brasil service regions) at the dates and for the years indicated:
  
On December 31, 2013
  
Last Available IBGE Data from 2011
 
 
Area
 
 
Frequency Range (MHz)
 
Population (in thousands)(1)
  
Percent of Brazil’s population(1)
  
GDP (in millions of reais) (2)
  
Percent of Brazil’s GDP (2)
  
Per capita income (in reais) (2)
 
São Paulo State
 450, 850, 900, 1800, 1900, 2100 and 2500  41,262   21.63%  1,349,465   32,57%  32,704 
Paraná State
 850, 900, 1800, 1900, 2100 and 2500  10,445   5.48%  239,366   5.78%  22,916 
Santa Catarina State
 850, 900, 1800, 1900, 2100 and 2500  6,248   3.28%  169,050   4.08%  27,056 
Goiás State
 850, 900, 1800, 1900, 2100 and 2500  6,004   3.15%  111,269   2.69%  18,532 
Tocantins State
 850, 900, 1800, 1900, 2100 and 2500  1,383   0.73%  18,059   0.44%  13,057 
MatoGrosso State
 850, 900, 1800, 1900, 2100 and 2500  3,035   1.59%  71,418   1.72%  23,531 
Mato Grosso do Sul State 850, 900, 1800, 1900, 2100 and 2500  2,449   1.28%  49,242   1.19%  20,106 
Rondônia State
 850, 900, 1800, 1900, 2100 and 2500  1,562   0.82%  27,839   0.67%  17,822 
Acre State
 850, 900, 1800, 1900, 2100 and 2500  734   0.38%  8,794   0.21%  11,980 
Amapá State
 850, 900, 1800, 2100 and 2500  670   0.35%  8,968   0.22%  13,385 
Amazonas State
 850, 900, 1800, 2100 and 2500  3,484   1.83%  64,555   1.56%  18,528 
Maranhão State
 850, 900, 1800, 2100 and 2500  6,575   3.45%  52,187   1.26%  7,937 
Pará State
 850, 900, 1800, 2100 and 2500  7,581   3.97%  88,371   2.13%  11,656 
Roraima State
 850, 900, 1800, 2100 and 2500  450   0.24%  6,951   0.17%  15,446 
Federal District
 850, 900, 1800, 1900, 2100 and 2500  2,570   1.35%  164,482   3.97%  64,000 
Bahia State
 850, 900, 1800, 1900, 2100 and 2500  14,017   7.35%  159,869   3.86%  11,405 
Sergipe State
 450, 850, 900, 1800, 1900, 2100 and 2500  2,068   1.08%  26,199   0.63%  12,668 
Rio de Janeiro State
 850, 900, 1800, 1900, 2100 and 2500  15,990   8.38%  462,376   11.16%  28,916 
Espírito Santo State
 850, 900, 1800, 1900, 2100 and 2500  3,515   1.84%  97,693   2.36%  27,793 
Rio Grande do Sul State 850, 900, 1800, 1900, 2100 and 2500  10,694   5.61%  263,633   6.36%  24,652 
Alagoas State
 450, 900, 1800, 1900, 2100 and 2500  3,120   1.64%  28,540   0.69%  9,147 
Ceará State
 450, 900, 1800, 1900, 2100 and 2500  8,452   4.43%  87,982   2.12%  10,409 
Pernambuco State
 450, 900, 1800, 1900, 2100 and 2500  8,796   4.61%  104,394   2.52%  11,868 
Piauí State
 450, 900, 1800, 1900, 2100 and 2500  3,118   1.63%  24,607   0.59%  7,891 
Paraíba State
 450, 900, 1800, 1900, 2100 and 2500  3,767   1.97%  35,444   0.86%  9,409 
Rio Grande do Norte State 450, 900, 1800, 1900, 2100 and 2500  3,168   1.66%  36,103   0.87%  11,396 
Minas Gerais State
 450, 850, 900, 1800, 2100 and 2500  19,597   10.27%  386,156   9.32%  19,704 
Total
    190,756   100.00%  4,143,013   100.00%  21,718 

(1)According to the 2010 Census published by IBGE in 2011 (latest data available).
(2)According to the most recent IBGE data (2011). Nominal Brazilian GDP was R$4,143,013 million as of December 2011 calculated by IBGE, subject to revision.
As of December 31, 2013, we had 312 of our own sales outlets throughout Brazil, which also provide customer support for our existing customers. In addition, we also have 11,866 sales outlets run by authorized dealers.  As of December 31, 2013, we had the highest number of sales outlets among all our competitors.
We aim to increase our services in strategic cities and locations where there are currently no sales outlets for our services.  As of December 31, 2013, we had 79 partners, including Telesales and Door to Door services, with approximately 1,150 salespeople reaching out to potential customers, in particular for Vivo fixed-line, post-paid and data services.
We also have an on-line store and an authorized e-commerce operation for the sale of services over the Internet.
In 2013, prepaid mobile service customers counted on approximately 600 thousand points of sale to purchase credit, including our own stores, authorized agents, lottery stores, post offices, bank branches and small retailers, such as pharmacies, newspaper stands, libraries, bakeries, gas stations, bars and restaurants.  Pre-paid phones can be charged by purchasing cards with credit or digitally. Recharge is also offered through credit and debit cards, call center, Vivo PDV (M2M using a cell phone for transferring the recharge credit), personal recharge (recharge of the cell phone itself), as well as certain accredited Internet websites.
 
Overview
 
Our services consist of:
 
 ·local voice services, including activation, monthly subscription, measured service and public telephones;
 
 ·interconnection charges (or network usage charges), which are amounts we charge other mobile and fixed-line service providers for the use of our network;
·intraregional, interregional and international long-distance voice services;
 
 ·data services, including(including broadband services) and mobile value added services;
 
 ·Pay TV services through DTH (direct to home), a satellite technology, IPTV and land based wireless technology MMDS (multichannel multipoint distribution service);cable;
 
 ·the sale of wireless devices and accessories;
·network services, including interconnection and rental of facilities, as well as other services.services; and
 
22

·digital services, including financial services, M2M, e-health solutions, security, video and advertising.
 
In March 2002, ANATEL certified our compliance with the 2003 universal service targets and authorized us in April 2002 to start providing local and intraregional services in certain regions in which we were not operational and interregional and international long-distance services throughout Brazil. See “—Competition” and “—Regulation of the Brazilian Telecommunications Industry—Obligations of Telecommunications Companies.”
 
We provide interconnection services to cellularmobile service providers and other fixed telecommunications companies through the use of our network. InOn April 1999, we also began to sell handsets and other telephone equipment through A. TelecomTELECOM S.A. (formerly Assist TelefóTelefônica S.A.), our wholly-owned subsidiary.wholly owned subsidiary at that time. Until January 2001, we provided data transmission services, but spun offspun-off our data transmission operations into TDBH. In March 2006, we began the restructuring of our multimedia communications services (serviços de comunicação multimidia) and data transmission activities. See “—A. History and Development of the Company—Historical Background—The SCM Restructuring.”
 
The monthly and usage fees for our fixed services (local and long-distance) were initially determined in our concession agreements. From March 2007 until July 31, 2007, the billing system was converted to a minute basis and the former measurement based on pulses was discontinued for all customers. Our concession agreements also set forth criteria for annual fee adjustments. We derive a substantial portion of our revenue from services subject to this price adjustment. The method of price adjustment is essentially a price cap. ANATEL annually applies a price index correction that reflects the inflation index of the period and a productivity factor to our local and long-distance fees. Since 2006, the inflation index has been replaced by the IST, which reflects variations in telecommunications companies’ costs and expenses. ANATEL has compli edcomplied with the fee range set by the concession agreements.
 
Our mobile portfolio embraces not only voice and broadband internet access - through WAP protocol, 3G and 4G- but also value-added services, including voicemail, voice mail translation in speech-to-text (“Vivo Torpedo Recado”), caller identification, voice minutes in unlimited bundles to other mobile phones to post-paid customer, ring back tones (“Vivo Som de Chamada”), and innovative services such as multi-media backup, cloud based services to save the short messages (“Vivo Torpedo Center”) and the recently launched “MultiVivo,” that allows the customer to share a 3G, 3G+ and 4G connection with up to 5 mobile devices. All these services can directly be bought by the client through Vivo Service Store (“Loja de Serviços Vivo”).
We also offer wireless roaming services through agreements with local mobile service providers throughout Brazil and other countries, allowing our subscribers to make and receive calls while outside of our concession areas.  We provide reciprocal roaming rights to the customers of the mobile service providers with which we have such agreements.
Local Service
 
LocalFixed local service includes activation, monthly subscription, measured service and public telephones. Measured service includes all calls that originate and terminate within the same local area or municipality of our concession region, which we refer to as “local calls.” Excluding the portion of our region that was serviced by Ceterp before ourits acquisition in December 1999, we were the only supplier of local fixed-line and intraregional long-distance telecommunications services in our region until July 1999. At that time, licenses were auctioned to permit a competitor to provide local fixed-line and intraregional long-distance telecommunications services in our region, including the area formerly served by Ceterp. Vésper São Paulo S.A. received authorization and began operations in December 1999. Embratel, GVT, Oi and Ti mTim also provide local services in our concession region. See “—Competition.”
 
TelespWe became the first telephone service concessionaire in Brazil to offer fixed local services outside its concession region (the State of São Paulo). In May 2003, we achieved the network expansion and universal service targets established by ANATEL, and began providing fixed local services to six other states in Brazil, including Sergipe, Espírito Santo, Rio Grande do Sul, Paraná, Santa Catarina and certain areas in Rio de Janeiro. In May 2004, we began providing local fixed telephone services in seven other states in Brazil, including those in the capitals of Pará, Roraima, Amapá, Rondônia, Maranhão, Tocantins and Acre. In May 2005, we also began to provide fixed local telephone services in the capitals of the following states: Ceará, Amazonas, Pernambuco, Rio de Janeiro, Bahia, Mato Grosso do Sul and Mato Grosso. Sin ceSince May 2006, we have also been providing fixed local telephone services in Brasília (Distrito Federal)(Federal District) and Goiânia, the capital of the State of Goiás. Currently, our main markets outsideMarket aside our concession region are Rio de Janeiro, Espírito Santo, Minas Gerais, Bahia, Pernambuco, Ceará, DF,Federal District, Goiás, Rio Grande do Sul, Paraná and Santa Catarina.
 
Intraregional Long-Distance Service
 
Intraregional long-distance serviceservices consists of all calls that originate in one local area or municipality and terminate in another local area or municipality of our concession region. We were the sole provider of intraregional long-distance serviceservices in our region until July 3, 1999, when the federal government also authorized Embratel and Intelig to provide intraregional long-distance services. Currently, our main competitors in this service are Embratel, Tim, Intelig, Oi and GVT.
 
 
Interregional and International Long-Distance Fixed Service
 
On March 1, 2002, ANATEL acknowledged that we had satisfied its network expansion and universal service targets two years prior tobefore the scheduled date. As a result, on April 25, 2002, ANATEL published an order that allowed us to be the first fixed-line telephone company to provide the full range of Fixed Telephone Commuted Service (STFC)STFC and granted us a concession to develop interregional long-distance services in Region III and an authorization to develop services in the local, intraregional, interregional and international markets throughout Brazil.
 
We began operating international long-distance serviceservices in May 2002 and interregional long-distance services in July 2002. Interregional long-distance serviceservices consists of state-to-state calls within Brazil. International long-distance serviceservices consists of calls between a point in Brazil and a point outside Brazil.
 
Data Services –Services—Fixed Broadband
 
The fixed broadband service was launched in 1999 with the Speedy brand, initially with ADSL technology, which uses the same copper pair that is used in the provision of voice services, to provide fast internetInternet service. Currently, the product portfolio of broadband speeds on ADSL range from 256kbps (kilobytes per second) up to 8Mbps (mega bits per second). In 2010, Telefonica has 100% coverage of the municipalities in its concession area and is the first operator in Brazil to reach this mark. In addition, throughout 2010, Speedy reached the milestone of 3 million subscribers.
 
In 2010, TelefonicaTelefônica Brasil began selling the product Popular Broadband (Banda Larga Popular), which is an initiative in the State of São Paulo to deliver affordable broadband for low-income populations. This product uses the wi-mesh technology and has a top speed of 256kbps.1 Mbps.
In 2011, the company and the Ministry of Communications signed the National Broadband Plan (Plano Nacional de Banda Larga) commitment which defines conditions for the provision of broadband retail and wholesale customer, as well as the conditions of communication, quality and supervision.
Broadband services provided under the National Broadband Plan should be provided starting with 90 days after it becomes effective.  However, the company voluntarily launched its services under the National Broadband Plan in July 2011 in municipalities where our mobile 3G network was already available. On September 28, 2011, the company began providing fixed broadband services for retail and wholesale customers. The Company also agreed to offer retail broadband for a price of up to R$35.00 to the consumer or a broadband and fixed telephony package for a price of up to R$65.00 to the consumer. Broadband services offered under the National Broadband Plan for retail customers have a minimum speed of 1 Mbps and may have limits on the amount of downloads available. Wholesale services were available in 350 municipalities and can be used by local governments and companies registered under the tax system called “SIMPLES.” Broadband services offered under the National Broadband Plan for wholesale customers are available in multiples of 2 Mbps, limited to 8 Mbps for local governments and 20 Mbps for corporate users.
 
We also provide fixed broadband services using coaxialthrough cable at speeds ranging from 8Mbps to 30Mbps through Ajato (allowing for speeds from 2Mbps to 16Mbps)internet and optical fiber (FTTx)(FTTH). Optical fiber is the most advanced technology currently available and it allows for speeds of up to 1000Mbps.200 Mbps.
In 2013 Telefônica Brasil has 100% coverage of the municipalities in its concession area reaching more than 3.9 million customers of broadband.
 
Pay TV services
 
On March 14, 2007, ANATEL has granted A. TELECOM S.A., one of our wholly ownedwholly-owned subsidiaries at that time, the license to offer pay TV services via DTH (“Direct to the Home” – a special kind of service that uses satellites to direct distribution of television signals and audio to subscribers).DTH. We began offering pay TV services on August 12, 2007.
 
On October 31, 2007, ANATEL’s council approved, from a regulatory perspective, the associationagreement between Grupo Abrilus and the Company,Abril Group, which involved, among other transactions, the acquisition by the Companyus of all of Grupo Abril’s Multichannel Multipoint Distribution Service (MMDS)the Abril Group’s MMDS operations which involve a(a special license that allowsallowed us to offer pay TV through our subsidiary at that time, Telefonica Sistemas de Televisão S.A.). In November 2012, ANATEL authorized our provision of conditional access services to subscribers of our TV services.  The transaction remains under considerationprovision of conditional access service to TV subscribers and the revisions to the concession agreement for such services were ratified by ANATEL only with respect to antitrust factors, and will ultimately be reviewed by CADE. the Brazilian government on February 5, 2013.
On December 31, 2010,2013, we reached 486 million  payowned 641 thousand TV users, includingthrough both DTH, cable and MMDSIPTV technologies. We currently offer DTH to the whole Stateentire state of São Paulo, and MMDSIPTV and cable in the metropolitan area of São Paulo, Rio de Janeiro, Curitiba and Porto Alegre areas.Paulo.
 
Network Services
 
Brazil is divided into four regions in relation to fixed telecommunication services with the following incumbent service providers (which initially received concessions from ANATEL): (i) Region I, that encompasses the North, Northeast and Southeast regions of Brazil, except the State of São Paulo, where concessions are granted to Oi (Telemar) and CTBC Telecom; (ii) Region II, that encompasses the South and Center-West regions of Brazil, where concessions are granted to Oi (Brasil Telecom), CTBC Telecom and Sercomtel; (iii) Region III, that encompasses the State of São Paulo, where concessions are granted to Telefonicaus and CTBC Telecom; and (iv) Region IV, that encompasses the whole country and in which the concession for long distancelong-distance calls is granted to Embratel.
 
In 2005, after meeting the targets imposed in the concession agreement two years before the expected date, Telefonica started to operate long distancelong-distance services in every municipality in Brazil. For the operation of local services in Regions I and II, the Companycompany expanded its network to the main Brazilian cities, providing services in these markets with infrastructure based on new generationnew-generation platforms.
 
In 2007, the Companycompany developed solutions and invested significant resources to adapt its network to the requirements of number portabilityNumber Portability determined by ANATEL. Number portabilityPortability is a service mandated by ANATEL that provides customers with the option of keeping the same telephone number when switching telephone service providers. The implementation of number portabilityNumber Portability in the State of São Paulo was effectively initiated in September 2008 and fully implemented in March 2009.
 
By the end of 2010,2011, for local services, we were present in the main cities of Regions I and II, namely: Porto Alegre, Curitiba, Brasília, Rio de Janeiro, Vitória, Belo Horizonte, Salvador, Florianópolis, Fortaleza, Recife, Goiânia and Uberlândia. For the provision of data services, Telespwe had networks in fourteen cities in these regions.
 
Telefonica hasWe have continuously adapted and expanded itsour network topology aiming to develop new business opportunities in the State of São Paulo through offering services to other telecommunications companies. The result was a significant increase in the number of providers that use Telefônica’sour wholesale services.
 
Other important adaptations have been implemented in the network topology in order to meet the regulatory requirements and to integrate several calling areas ofin the State of São Paulo, thus allowing customers to make local calls in situations that had previously been categorized as long-distance calls. The integration of new cities into local areas is annually determined by ANATEL and Telefonica iswe are fully complying with ANATEL’s determinations.
 
Competition for long-distance services has continuoslycontinuously increased and by the end of 20102013 there were a total of 3855 different operators available through the Service Provider Selection Code (Código de Seleção de Prestadora - CSP)., or CSP. Satellite services for providing circuits in remote areas for wholesale and large customers have been also implemented.
 
Other Services
 
Currently, we also provide a variety of other telecommunications services that extend beyond basic telephone service, including extended maintenance, caller identification, voice mail,voicemail, cell phone blockers, computer support, antivirus software for our internetInternet service subscribers, and posto informático(a (a solution with a fixed monthly fee consisting of a computer, broadband access and technical support twenty-four hours, seven days a week), among others.
Digital Services
We have made strides in 2013 in the process of becoming a digital telecommunications company in areas such as financial services, machine-to-machine operations, e-health solutions, safety, video and advertising.  In the e-health area, we have over 2.4 million clients as well as a wide portfolio of products directed towards the B2B segment.  With these new developments, we aim to provide technology and innovation to the health services sector.
 
Interconnection
 
In July 2005, ANATEL published new rules regarding interconnection systems that substantially changed the interconnection model. These changes include: (i) an obligation to publish on the internetInternet an interconnection public offer for all types of interconnection services, in addition to the interconnection between fixed-line service providers
and mobile service providers; (ii) offers of interconnection for Backbone Internet Providers; (iii) the establishment of criteria for the treatment of fraudulent calls; and (iv) the reduction of time in which new interconnection solicitations are answered. These reforms have facilitated market entry for new operators.
 
The interconnection public offer (OPI) had been amended following negotiations with providers and changes in the services rendered and regulatory requirements. Telesp hasWe have adopted procedures to reduce the time necessary to answer customers’ interconnection requests, as well as to monitor and comply with quality levels set by ANATEL for interconnection services with a current availability level of 99.8%.
 
In 2006, the Companywe completed the implementation of the interconnection with mobile service providers in the most intensive traffic areas, assuring the proper billing for such calls and reducing interconnection costs.
 
In 2007, ANATEL published the new version of the Regulation of Fixed Network Compensation Rates, which primarily modified the rules for interconnection rates and calculation methods. Local and long-distance tariffs that were flat at all times became variable according to the rules for public service tariffs. A 20% increase was applied to tariffs of non incumbents.
 
In addition to the necessary adaptations in its network concerning the Number Portability, Telefonica,the company, in conjunction with other operators, implemented a systematic solution including several interoperativeinteroperable processes which allowsenables the correct forwarding of calls.
 
According to SMP regulations, the Personal Mobile Service (SMP) regulation, the Mobile Network Interconnection Fee (VUM)VU-M price is subject to free negotiation between parties and once an agreement is reached it shouldmust be homologated by ANATEL to take effect. The agreement currently in effect was executed in 2009.
 
Starting in November 2009, the licenses of each mobile operator were consolidated by region, resulting in the consolidation of tariffs and in the reduction of interconnection fees for long distancelong-distance traffic within its network.
 
On May 7, 2012, the Brazilian government published Resolution No. 588/2012, which approved the new Regulation Compensation Network. Among the main changes compared to its predecessor resolution include the change in collection of the TU-RL on time considering the low incidence of 2 minutes per call TU-RL, changes in the interconnection regime for the partial Bill and Keep 25 % to 75% through December 31, 2013 and integral Bill and Keep beginning on January 1, 2014 and change in value of the TU-RIU to 25% of the fare LDN step 4 in 2012 and 20% after 2013.
On November 12, 2012, the Brazilian government published Resolution No. 600/2012 approving the General Competition Plan, or PGMC, which introduced the study of relevant markets in Brazil and applied asymmetric measures to the companies considered to have significant market power. It focused on the wholesale market, introducing new obligations regarding network desegregation, infrastructure sharing and interconnection. Particularly with regard to interconnection, the PGMC introduced a new tariff reduction schedule for use of mobile networks for 2014 (75% of value of 2013) and 2015 (50% of 2013), and programming the adoption of the RIC model in 2016. In terms of balancing traffic model, the PGMC kept the full Bill and Keep model with operators that have significant market power and established a partial Bill and Keep model with operators without significant market power through 2016, at which time all operators will follow the full Bill and Keep model.
At the end of 2010,2013, Telefonica had 106227 local and long-distance interconnection agreements and 87108 agreements for provision of local traffic and long distance.long-distance.
 
I-Telefónica
 
I-Telefónica is a free Internet access service provider launched in September 2002 by our subsidiary A. Telecomat that time A.TELECOM S.A. (formerly Assist Telefónica).  The product isservice, available in 622 cities in the State of São Paulo and over 1,500 cities in all of Brazil. The servicethroughout Brazil, delivers high quality,high-quality, stable Internet access that is structured to ensure that our clients do not encounter a busy signal when connecting to the Internet. I-Telefónica permits us to increase the range of our services and better supply our customers by offering an entry-level option to the Internet market. I-Telefónica also represents a strategic tool to protect us against the possible traffic imbalance that may be generated by Internet access service providers that do not use our network. Traffic imbalance (
 
Authorization to Provide Multimedia Services
 
On January 29, 2003, ANATEL granted our SCM license nationwide, allowing A. TelecomTELECOM S.A. (formerly Assist Telefónica), our wholly-ownedwholly owned subsidiary at that time, to provide voice and data services through points-of-presence (POPs), which are comprised of private telecommunications networks and circuits. In addition to A. TelecomTELECOM S.A., ANATEL granted SCM licenses to T-Data (formerly T-Empresas) and Emergia.
 
Authorizations for pay TV via satellite
 
On March 14, 2007, ANATEL granted A.TelecomA. TELECOM S.A. authorization to provide services of pay TV via satellite (Direct to Home – DTH). DTH is one of the special types of subscription TV services that utilize satellites for the direct distribution of television and audio signals for subscribers. The launching of the commercial transaction occurred on August 12, 2007.
 
Authorization for Multichannel Multipoint Distribution Service (MMDS)
 
On October 31, 2007, the board of ANATEL concluded its regulatory review of the associationagreement between Grupo Abril and the Company,company, approving the transaction from a regulatory perspective, which involved, among other transactions, the acquisition of all of the operations of Multichannel Multipoint Distribution Service (MMDS).
This decisionMMDS.  The approval was published in the Official Gazette of the Federal Executivegranted on November 19, 2007. The2007 and the transaction continueswas fully cleared by regulatory and antitrust agencies.
In November 2012, ANATEL approved the adoption of service licenses for subscription television by the Telefonica group to be analyzed by ANATEL, solely with respect to antitrust matters, and will be ultimately also reviewed by CADE (Conselho Administrativo de Defesa Econômica), the Competition Authority.conditional access service.
 
On February 16, 2009, ANATEL extended the authorization until 2024 for the use of the spectrum frequencies associated towith the Multichannel Multipoint Distribution Service (MMDS)MMDS in São Paulo, Curitiba, Rio de Janeiro and Porto Alegre. ANATEL is currently analyzingThese authorizations were converted into SEAC (Paid TV license) in 2013 but due specific requirements set forth in the price to be paid for4G bid notice, the spectrum usage.
26

Group shall transfer or waive such radio frequency authorizations until May 2014.
 
The STFC Concession Agreement
 
As mentioned above, we are a concessionaire ofThe company is authorized to provide STFC services to render local and domestic long-distance call services originated in Region III, which comprises the State of São Paulo, except for Sector 31, established in the General Concession Plan (PGO).of Grants.
 
The current concession agreement, dated December 22, 2005, was renewed on January 1, 2006, and will be valid until December 31, 2025. On December 15, 2010, ANATEL released a public consultation proposing the amendment of clause 3.2 of the concession agreement, which resulted in the approval of Resolution No. 559 published on December 27, 2010. Resolution No. 559 establishes that the current concession agreement can be reviewed by ANATEL on May 2, 2011, December 31, 2015, and December 31, 2020. Based on the amended clause 3.2, ANATEL may establish new requirements and targets for universal and high qualityhigh-quality telecommunication services, according to the conditions present at the time of review.
 
On November 24, 2010, ANATEL’s board held a public sessionJune 30, 2011, the company renewed its concession agreement and entered into new contracts for local and long-distance services with ANATEL pursuant to discuss and approve the amendmentconcession agreement, with new conditions imposed on the company to change the basis of calculation of the biannual concession agreement. Although ANATEL has approved the amendments in a public session, it has not yet published the final version of the revised terms.costs. The most relevant modifications discussed by ANATEL’s board include: (i) suppression of clause 14.1 which prohibits concessionairesservice providers from controlling cable TV operators within their concession area; (ii) amendment of clause 3.2, which provides for a biennial concession fee, to include interconnection revenue in its calculation basis; and (iii) broadening of ANATEL’s supervisory powers.powers; (iv) the possibility of off-setting cost of universalization in the calculation of the concession burden; (v) the inclusion of the AICE tariff adjustment formulas; (v) the possibility of remote monitoring of services; (vi) limiting the price of AICE subscription to 60% of the basic subscription; and (vii) free price determination.

The concession agreement establishes that all assets owned by the Companycompany and which are indispensable to the provision of the services described in such agreement are considered reversible assets and are deemed to be part of the concession assets. These assets will be automatically returned to ANATEL upon expiration of the concession agreement.

Every two years, during the agreement’s new 20-year period, publicly held companies will have to pay a renewal fee which will correspond to 2% of the revenue of the previous year, resulting from the application of basic service plans and alternative STFC, net of taxes and social contributions. The first payment of this biennial fee occurred on April 30, 2007, based on 2006 revenue, and the second payment occurred on April 30, 2009, based on 2008 revenue, the third payment occurred on April 30, 2011, based on 2009 revenue and the fourth payment occurred on April 30, 2013, based on 2012 revenue. The next payment is scheduled for April 30, 20112015 based on 20102014 revenue. See Note 201 to our Consolidated Financial Statements.
 
On April 8, 2008, Telespwe signed an amendment to the concession contracts to substitute the obligation to install telecommunications service posts with an obligation to roll out broadband network infrastructure throughout the municipalities serviced by such concessionaires.
 
ANATEL granted on August 18, 2011 consent to the transfer from the company to Vivo of the concessions for the provision of local STFC services, domestic long-distance and international long-distance services in Regions I and II of the General Plan of Grants (outside São Paulo). On September 8, 2011, the extract of the authorization term was published on the D.O.U. for the transfer of STFC licenses in Regions I and II to Vivo. As a result, Vivo began to offer the STFC through the GSM technology across its area, except for the State of São Paulo.
Services for Corporate Customer ServicesCustomers
 
We offer our corporate clientsclients’ comprehensive telecommunications solutions and IT support designed to address specific needs and requirements of companies operating in all types of industry (retail, manufacturing, services, financial institutions, government, etc.).
 
Our clients are assisted by our highly qualified professionals who are capable of meeting the specific needs of each company with voice, data, broadband and computer services solutions. We work to consistently achieve greater quality and efficiency in our services and increase our level of competitiveness in the market.
 
Rates and Taxes
 
Rates
 
Overview
 
We generate revenue from (i) activation and monthly subscription charges;charges, (ii) usage charges, which include measured service charges;charges, and (iii) network usage charges and other additional services.
 
Rates for telecommunications services are subject to comprehensive regulation by ANATEL. See “—Regulation of the Brazilian Telecommunications Industry.” Since the relative stabilization of the Brazilian economy in mid-1994, two major changes in rates for local and long-distance services have occurred: in 1996 to compensate for accumulated effects of inflation and in 1997 to eliminate the cross-subsidy between local and long-distance services.
 
Concession agreements, which were valid from 1998 until December 31, 2005, and subsequently renewed under a new contract for an additional 20 years until 2025 (all of our relevant concession agreements were renewed), establish a price cap for annual rate adjustments.
 
According to the new contract, we readjust charges based on a service basket of fees, as follows:
 
 ·localLocal services, where rates are established pursuant to a service basket of fees that includes rates for the measured traffic and subscription fees. In the case of a price adjustment, each one of the items within the local fee basket has a different weight and, as long as the total local fee price adjustment does not exceed the rate of increase in the Telecommunication General Price Index, or IST, minus a productivity factor as established in the concession agreements, each individual fee within the basket can exceed the IST variation by up to 5%;.
 
 ·installationInstallation of residential and commercial lines and public telephone services, with adjustments limited to the rate of increase in the IST minus a productivity factor as established in the concession agreements; andagreements.
 
 ·domesticDomestic long-distance services, with rate adjustments divided into intraregional and interregional long-distance services, which are calculated based on the weighted average of the traffic, and taking into account time and distance. For these categories, each fee may individually exceed the rate of increase in the IST by up to 5%; however, the total adjustments in the basket of fees cannot exceed the rate of increase in the IST minus a productivity factor as established in the concession agreements. See “—Regulation of the Brazilian Telecommunications Industry.”
 
Our rates for international services are not subject to regulation and are not required to follow the price cap for annual rate adjustment described above for other services. Therefore, we are free to negotiate our fees for international calls based on the international telecommunications market, where our main competitor is Embratel.
 
Local Rates
As of March 2007, the billing system for local calls was converted to a per-minute system and the previous pulse system was discontinued. The conversion of pulses to minutes occurred gradually, between the months of March and July of 2007. As of August 1, 2007, all of the customers of the Company had their local calls billed in minutes.
 
Our revenue from local service consists principally of activation charges, monthly subscription charges, measured traffic charges and public telephone charges. Users of measured traffic, both residential and non-residential, paid for local calls depending on usage, which until July 2007 was measured in pulses and from then on has been measured in minutes. The first minute is accounted for at the moment a call is connected to its destination.
 
Under current ANATEL regulations, residential customers who sign up for the basic plan monthly fee receive an allowance of 200 minutes per month.
 
Our local concession contracts set forth two mandatory plans for local fixed service, and allow for the concession company to design other alternative pricing plans of its own. Customers will have a choice between the two mandatory plans, any other alternative plan or a combination of basic and alternative plans. The main differences between the two main mandatory plans are as follows:
 
 ·Local Basic Plan: for clients that make mostly short durationshort-duration calls (up to three minutes), during regular hours; and
 
 ·Mandatory Alternative Plan (PASOO): for clients that make mostly longer durationlonger-duration calls (above three minutes), during regular hours and/or that use the line for dial-up service to the Internet.
 
·Individual Special Class Access (AICE) – plan created specifically for families enrolled in the Brazilian government’s social program.
The following table outlines the basic billing requirements and gross rates for the local Basic Plan and the Mandatory Alternative Plan:
 
CHARACTERISTICS OF PLAN
Characteristics of Plan
BASIC PLANMANDATORY ALTERNATIVE PLAN
Basic Plan
Mandatory
Alternative Plan
Monthly Basic Assignment  
Allowance (minutes included in the Residential Assignment)200 minutes400 minutes
  Commercial Assignment  400 minutes
Commercial Assignment Allowance (minutes included in the Commercial Assignment)150 minutes360 minutes
Local Call Charges  
Regular Hours  
Completing the call (minutes deducted from the allotment)-4 minutes
Completing the call after the terms of the allotment Sector 31  
R$0.16072 Sector 31-R$0.15698
  Sector 34-R$0.15292
  Sector 32-R$0.16473
Local Minutes - Minutes–charges in excess use of the allotment Sector 31R$0.10482R$0.04018
Minimum time billing30 seconds
Reduced Hours  
  Sector 31R$0.10224R$0.03924
  Sector 34R$0.10224R$0.03822
  Sector 32R$0.10224R$0.04117
  Minimum time billing30 seconds-
  Reduced Hours
Charge per answered call (minutes deducted from allotment)2 minutes4 minutes
Charge per answered call after the allotted duration Sector 31R$0.20965  
R$0.16072 Sector 31R$0.20448R$0.15698
  Sector 34R$0.20448R$0.15292
  Sector 32R$0.20448R$0.16473

The fees for Local Basic Plan Service were approved by ANATEL’s Act No. 6,4195,834 of October 5, 2010.August 24, 2011 and readjusted through Act 762, dated February 1, 2013. The Alternative Plan under Mandatory Service Provisions (Oferta Obrigatória) (PASOO), or PASOO, was approved by Resolution No. 450, on December 7, 2006, being that the readjustment of the tariffs follows the same rule established for the local basic plan.
 
In addition, Resolution No. 547, published on November 29, 2010, established that Telesp’sthe company’s fees for both the Local Basic Plan and Mandatory Alternative Plan (PASOO) willshould be unified following the unification of sectors 31, 32 and 34 into one single sector (sector 31), as defined by the Presidential Decree regarding the new General Plan of Grants published in the Diário Oficial da UniãoD.O.U. on November 21, 2008. Before this unification, ANATEL must publish an Act with the calculated fees taking into consideration the methodology in Resolution No. 547. This unification also applies to Basic Plan tariffs of fixed-to-mobile calls and long distancelong-distance calls and presumes the preservation of revenue earned on each item of th ethe Basic Plan.
Resolution No. 586 established that families enrolled in the Brazilian government’s social program may have access to fixed telephone services under the special class individual access plan (Acesso Individual de Classe Especial), or AICE.  The subscription to the plan costs R$9.67 (excluding tax) and allows for 90 minutes of local fixed line calls.  Any exceeding fixed calls or calls to mobile or long distance phones may be made once pre-paid credits are purchased.   The price of mobile and long distance calls are determined pursuant to a standard plan.
 
Besides the Basic Service Plans, Telespthe company may offer alternative plans with any pricing design it chooses. However, ANATEL must be notified of these alternative plans prior to publishingbefore the publication and implementingimplementation of any such plan.
 
Clause 12.1 of the STFC concession agreement provides that the Local Basic Plan can be readjusted for periods of not less than 12 months taking into consideration the inflation index “IST” reduced by a fraction of the Company’scompany’s productivity (named “Fator X”,X,” which is calculated by ANATEL based on Resolution No. 507/08). The
Mandatory Alternative Plan (PASOO) follows the same readjustment formula as the Local Basic Plan. Other alternative service plans are readjusted based on the inflation index “IST.”IST.
 
On October 5, 2010, ANATEL’sFebruary 1, 2013, ANATEL issued Act No. 6,419No.762, which approved new local tariffs for our areas of concession to take effect as of October 8, 2010.areas. The average readjustment in the local service basket was 0.66%0.553%. Our readjustment totaled 0.568%.  The tariffs were applied to customers as demonstrated below:
 
 ·Residential customers were charged a monthly subscription fee for the provision of service of R$40.60;41.62;
 
 ·Commercial clients and non-residentialnonresidential customers (PBX) were charged a monthly subscription fee for the provision of service of R$69.67 in Sector 31, R$67.82 in Sector 34 and R$64.72 in Sector 32;71.17;
 
 ·Local minute tariffs were charged at R$0.102240.10482 per minute to Sectors 31, 32 and 34;in Sector 31; and
 
 ·Activation fees of R$114.46 were charged R$114.28 in Sector 31, R$94.04 in Sector 34 and R$61.02 in Sector 32.31.
 
Intraregional and Interregional Long-Distance Rates
 
Intraregional long-distance serviceservices consists of all calls that originate in one local area or municipality of our concession region and terminate in another local area or municipality of our concession region. All other calls are denominated interregional long-distance calls. Rates for intraregional and interregional long-distance calls are computed on the basis of the time of day, day of the week, duration and distance of the call, and also may vary depending on whether special services, including operator assistance, are used.
 
On July 29, 2002, after we received the concession from ANATEL to provide interregional long-distance services in Region III and authorization to provide interregional long-distance services throughout Brazil, we launched several new options of interregional calling plans relating to consumer “Code 15,” which is the selection code dialed by customers who may choose a long-distance provider with each call and may result in different prices based upon frequency of use and customer calling patterns.
 
International Long-Distance Rates
 
On May 7, 2002, we began operating international long-distance services. International long-distance callscall charges are computed on the basis of the time of day, day of the week, duration and destination of the call, and also may vary depending on whether special services are used or not, including operator assistance.
 
We have developed alternative rate plans for our residential and corporate customers.
 
Network Usage Charges
 
We earn revenue from any fixed-line or mobile service provider that either originates or terminates a call within our network. We also pay interconnection fees to other service providers when we use their network to place or receive a call. Under the General Telecommunications Law, all fixed-line telecommunications service providers must provide interconnection upon the request of any other fixed-line or mobile telecommunications service provider. The interconnection agreements are freely negotiated among the service providers, subject to a price cap and in compliance with the regulations established by ANATEL, which includes not only the interconnection basic principles covering commercial, technical and legal aspects, but also the traffic capacity and interconnection infrastructure that must be made available to requesting parties. If a service provider offers to any party an interconnection fee below the price cap, it must offer the same fee to any other requesting party on a non-discriminatory basis. If the parties cannot reach an agreement on the terms of interconnection, including the interconnection fee, ANATEL can establish the terms of the interconnection. See “—Regulation of the Brazilian Telecommunications Industry—Obligations of Telecommunications Companies.”
 
In accordance with ANATEL regulations, we must charge interconnection fees to the other telephone service providers based on the following fees:following:
 
 ·Fee for the use of our local network—Wewe charge long-distancelocal service providers a network usage charge for every minute used in connection with a call that either originates or terminates within our local network. We charge local service providers a fee for traffic that exceeds 55% of the total local traffic between the two service providers.
 
 ·Fee for the use of our long-distance network—Wewe charge thelong distance service providers a network usage charge on a per-minute basis only when the interconnection access to our long-distance network is in use.
 
 ·Fee for the rental of certain transmission facilities used by another service provider in order to place a call.
 
Beginning in 2006, with the 20-year renewal of the concession contracts, the rules in respect of local network fees, or TU-RL, were changed. Beginning on January 1, 2008, local network fees were supposed to be calculated based on a long-term cost model (LRIC—Long Run Incremental Costs).
 
Through Resolution No. 464, published on April 27, 2007, ANATEL postponed the adoption of the LRIC model to April 30, 2009. Nevertheless, ANATEL is still working on the necessary studies to implement this cost model, as this model is part of its General Plan for Updating the Telecommunications Regulations in Brazil, published on November 12, 2008.
 
On February 8, 2007,May 7, 2012, ANATEL published Resolution No. 458,588/2012, which approved the regulation of payment for interconnection for STFC. Through this regulation, ANATEL established, aschange in TU-RL rate during the transition rule untilreduced rate period and considering the LRIC model becomes effective, that2-minute TU-RL per call, in addition to the change in TU-RIU value TU-RL stays limited to 40%25% of the local minute value.LDN rate in 2012 and 20% in 2013.  Furthermore, through December 31, 2013, rates will only be charged on calls that exceed the 75% limit of traffic between networks.  Beginning in 2014, service providers’ will no longer pay other companies for calls made between networks.
 
In the same way, Resolution No. 458 established that the transition rule for the inter-city network tariff TU-RIU will remain in effect until the LRIC model becomes effective, and further determined that the value of TU-RIU is limited to 30% of the long distance minute value of Class 4, which is the class of calls of the longest distance established by ANATEL.
CellularMobile telecommunications services in Brazil, unlike those in the United States, are offered on a “calling party pays” basis, under which the subscriber pays only for calls that he or she originates. Additionally, a subscriber pays roaming charges on calls originated and terminated outside his or her home registration area. Calls received by a subscriber are paid for by the party that places the call in accordance with a rate based on per-minute charges. For example, a fixed-line service customer pays a rate based on per-minute charges for calls made to a cellular service subscriber. The lowest base rate per minute, or “VC1,” applies to calls made by a subscriber in a registration area to persons in the same registration area. Calls to mobiles outside the registration area, but within the mobile authorization ar ea,area, are charged at a higher rate, “VC2.” Calls to mobiles outside the mobile authorization area are billed at the highest rate, “VC3.” When a fixed-line service customer calls a mobile subscriber, we charge the fixed-line service customer per-minute charges based on VC1, VC2 or VC3 rates. In turn, we pay the cellular service providermobile operator a charge for the cellular network usage charge.use of its network.

Resolution No. 576/2011 established rules for adjusting the VC fees, by approving rates for VU-M (mobile termination rate). It has also determined gradual annual percentages decreases from 2012 to 2014 for these fees. On April 5, 2013, ANATEL published Act 2222 in the Official Gazette, which led to a reduction of 8.77% on the value of our mobile termination rate.
 
Our revenue from network services also includes payments by other telecommunications service providers for the use of part of our network arranged on a contractual basis. Other telecommunications service providers, including providers of trunkingtrucking and paging services, may use our network to connect a central switching office to our network. Some cellular service providersoperators use our network to connect cellular central switching offices to the cellular radio-based stations. We also lease transmission lines, certain infrastructure and other equipment to other providers of telecommunications services.
 
On November 12, 2012, the Brazilian government published Resolution No. 600/2012 approving the General Competition Plan, or PGMC, which introduced the study of relevant markets in Brazil and applied asymmetric measures to the companies considered to have significant market power. It focused on the wholesale market, introducing new obligations regarding network desegregation, infrastructure sharing and interconnection. Particularly with regard to interconnection, the PGMC introduced a new tariff reduction schedule for use of mobile networks for 2014 (75% of value of 2013) and 2015 (50% of 2013), and programming the adoption of the RIC model in 2016. In terms of balancing traffic model, the PGMC kept the full Bill and Keep model with operators that have significant market power and established a partial Bill and Keep model with operators without significant market power through 2016, at which time all operators will follow the full Bill and Keep model.
Data Transmission Rates
 
We receive revenue from charges for data transmission, which include “Speedy,”includes our fixed broadband, the rental of dedicated analog and digital lines for privately leased circuits to corporations and others that were provided by Telesp and Telefonica Data.services. See “—A. History and Development of the Company—Historical Background—The Spin-off of Certain Data Transmission Operations” and “—A. History and Development of the Company—Historical Background—The SCM Restructuring.”
 
Taxes
 
The cost of telecommunications services to each customer includes a variety of taxes. The principal tax is a state value-added tax, the Imposto sobre Circulação de Mercadorias e Serviços, or “ICMS,” which the Brazilian states impose at varying rates from 7% to 35% on revenuecertain revenues from the provisionsale of telecommunications services. The rate in the State of São Paulo is 25% for domestic telecommunicationsgoods and services, including telecommunication services.
 
 ·
Federal Social Contributions: Contribuição para o Programa de Integração Social or “PIS,” and Contribuição para o Financiamento da Seguridade Social or “COFINS,” are imposed on gross operating revenue at a combined rate of 3.65% for telecommunications services (consisting of the COFINS amounts of 3.0% and PIS amountsamount of 0.65%) and 9.25% for other services (consisting of the COFINS amounts of 7.6% and PIS amountsamount of 1.65%). PIS is a tax designed to share business profits with employees through a mandatory national savings program, and is financed by monthly deposits collected as a percentage of gross operating revenue. COFINS is a tax designed to finance special social programs create dcreated and administered by the Brazilian government. Revenue related, among other things, withto investments, dividends and sales of fixed assets are not subject to PIS and COFINS.
 
 ·
Contribution for the Fund for Universal Access to Telecommunications Services—“FUST.FUST”. FUST was established in 2000 to cover the cost exclusively attributed to fulfilling obligations (including free access to telecommunications services by governmental institutions) of universal access to telecommunications services that cannot be recovered with efficient service exploration or that isare not the responsibility of the concessionaire. Contribution to FUST are due at the tax rate of 1% of gross operating telecommunications services revenue (except for interconnection revenue)revenue and excluding ICMS, PIS and COFINS), and it may not be passed on to customers.
 
 ·
Contribution forto the Fund of Telecommunications Technological Development—FUNTTEL.” FUNTTEL is a federal social contribution and was established in 2000, in order to stimulate, among others, technological innovation and to enhance human resources development so as to increase the competitiveness of the Brazilian telecommunications industry. Contribution to FUNTTEL areis due at the tax rate of 0.5% of gross operating telecommunications services revenue (except interconnection revenue)revenue and excluding canceled sales, discounts, ICMS, PIS and COFINS), and it may not be passed on to customers.
 
 ·
Contribution to the Fund for Telecommunications RegulationRegulation—“FISTEL.”—“FISTEL. FISTEL is a fund establishedfederal tax applicable to telecommunications transmission equipment which serves to provide financial resourcesfunds to cover the Brazilian governmentexpenses incurred by the Federal Government in performing inspections of telecommunication services and in developing the means and improving the techniques necessary for the regulation and inspection of the telecommunications sector.carrying out these inspections. The fees owed to FISTEL, known as the FISTEL Taxes, are: (i) an installation inspection fee assessed on telecommunications central offices upon the issuance of their authorization certificates and (ii) an annual operations inspection fee that is based on the number of authorized central offices in operation at the end of the previous calendar year.
 
BillingExemptions for telecommunications infrastructure
In connection with the Plano Brasil Maior, a policy instituted to promote the Brazilian technology industry and Collectionforeign trade, the Brazilian Government established the special tax regime for the taxation of national broadband plans (Regime Especial de Tributação para o Plano Nacional de Banda Larga), or RePNBL.  This regime provides tax exemptions for telecommunications companies for broadband network expansions.  We have submitted certain projects for qualification under this exemption, in compliance with the July 2014 deadline, which are currently being evaluated by authorities.
Another initiative set forth by the Plano Brasil Maior established exemptions for machine-to-machine services.  We are currently waiting for the government to take action with respect to M2M.
Billing
 
We send each customer a monthly bill covering all of the services provided during the prior period. Telephone service providers are required under Brazilian law to offer their customers the choice of at least six different payment dates for each month. In our case, customers are divided into 35 different groups, and each group receives a bill according to a specific billing date within the monthly billing cycle.
 
We have a billing and collection system with respect to local, national and international fixed-line-to-fixed-linelong-distance voice, subscriptions, broadband, data, IT services, outsourcing, television and fixed-line-to-mobile for local, long-distance, subscriptions and third partythird-party services. Payments of the bills are effected under agreements with various banksbanks. The types of payments are by debit the customer's account, direct payment to a bank, Internet and other collection agencies (including lottery-playing facilities, drugstores and supermarkets) either by debiting. We aim to avoid losses in the customer’s checking account, by direct payment to a bank orimplementation of new processes and the roll-out of new products through the Internet.monitoring of billing, collection and recovery controls. The billing process is audited by the Associação Brasileira de Normas Técnicas (Brazilian Association of Technical Standards), or ABNT, under the applicable rules of the Sarbanes Oxley Act. The actions are followed closely by our Revenue Assurance Team, which measures every risk of loss of revenue detected along the billing and collection chain. These risks are managed to minimize revenue losses.
It was started in 2012 a several initiatives to integrate fixed and mobile processes and systems. The first was part of our organizational structure when in the first quarter of 2012, we combined both fixed and mobile departments optimizing and focusing resources. In that year we also certificated mobile billing processes by the ABNT.
Another strong initiative related to process and system integration was the traffic mediation system project. Started during the last semester of 2012 and launched in operation in 2013, it was integrated all operation of fixed lines traffic to the same platform as the mobile lines, reducing the risk of revenue loss, achieving better operational levels and unifying best practices.
Co-billing
 
In accordance with the Brazilian telecommunications regulations, we use a billing method called “co-billing.”“co-billing” for both services, fixed and mobile. This method allows billing from other phone service providers to be included within our own invoice. Our customers can receive and subsequently pay all of their bills (including the fees for the use of services of another telephone service provider) by using one invoice. To allow for this method of billing, we provide billing and collection services to other telephonephone service companies and have developed a special system for such bills.companies. We have co-billing agreements (“co-billing in”) with national and international long distancelong-distance phone service providers.
Similarly, we use the same method of co-billing to bill charges for our services on the invoices of other fixed and mobile providers. This service is charged to the Long-distance Operator, per CDR (Call Detail Record) placed in invoice.
We use direct billing through the national registry of clients for customers who use our long distancelong-distance services through operators that have no joint billing agreement with us.
 
Value Added Services (VAS)
Entertainment, information and online interactivity services are available to all customers through agreements with content suppliers. These agreements are based on a revenue-sharing model through the processes of billed and prepaid categories, with all divergences between these categories being demonstrated to the content suppliers.
Third-party Services
In fixed as well as mobile billing process is made inclusion third-party services into the bill, collection and transfer. This service is charged to the contractor.
Collection
We have policies dealing with accounts of defaulting customers according to each ANATEL regulation. For mobile service, we apply the SMP regulation, for fixed service we apply the STFC and for TV we apply Resolution No. 488 “Protection and defense of the rights of subscription TV service subscribers.”
For mobile customers, as a general rule, if the payment is more than 15 days overdue, service can be partially suspended by blocking calls that generate costs to the user. If payment is more than 30 days overdue after the partial suspension, the service can be fully suspended, disabling all call services, until payment is made. We offer an installment payment plan for those clients with past due balances. However, if accounts are not paid after 45 days after the total suspension, the contract can be cancelled and reported to credit protection agencies.
For fixed customer, as a general rule, if the payment is more than 30 days overdue, service can be partially suspended. If payment is late for more than 30 days after the partial suspension, service can be fully suspended until payment is made. We offer an installment payment plan for those clients with past due balances. However, if accounts are not paid after 30 days of total suspension, the contract can be cancelled and reported to credit protection agencies.
For TV customer, as a general rule, if the payment is late, service can be fully suspended 15 days after the customer is notified of the overdue bill. If payment is more than 15 days overdue, after the suspension, service can be cancelled and reported to credit protection agencies.
The collection process involves several steps, from an internal interactive voice response, or IVR to make sure payment is made on time, followed by a phone call when a payment is late, followed by a late payment notice, and finally reporting customer information to an external credit bureau. Customer risk profile, days past due and debt balance are used to increase strategy efficiency and maximize debt recovery efforts. Amounts overdue by over 105 days, except for accounts receivables from interconnection fees, government and corporate customers, are considered provisions for doubtful accounts. The write-offs are made in accordance with Brazilian regulations, allow uswhich permits a bad debt write-off for late payments of zero to preventR$5,000 if they are over 180 days late or R$5,001 to R$30,000 if they are over 365 days late. Write-offs of late payments of over R$30,001 that are open for more than 365 days require the commencement of a customer from making outgoing calls after a receivable has been outstanding for 30 days—a partial block—or prevent a customer from making outgoing or receiving incoming calls—a total block—after 60 days, and to disconnect a customer upon failure to pay after 90 days. lawsuit.
During 2010,2013, the monthly average of partial blockssuspensions, for both mobile and fixed services, was 849,953 telephone2,449,320 lines and the monthly average of total blockssuspensions was 132,912 telephone 445,547 lines. On December 31, 2010, 8.4%For TV services, the monthly average of all receivables had been outstanding between 30 and 90 days, and 38.2%suspension was 16,419 terminals. The provision for doubtful accounts in 2013 was 1.43% of all receivables had been outstanding for more than 90 days. For a discussion of provisions for past due accounts, see “Item 5—Operating and Financial Review and Prospects.”the total gross revenue.
 
We aim to guarantee the non-occurrence of losses in the implementation of new processes and the roll-out of new products through the monitoring of billing, collection and recovery controls. The actions are followed closely by our Revenue Assurance Team, which measures every risk of loss of revenue detected along the billing and collection chain. These risks are managed to minimize revenue losses.
Network and Facilities
 
Our network consists of an access layer that connects our clients through our metal or optical networks, which are connected to voice and data centers. These centers are interconnected locally or remotely through transmission equipment connected predominantly with fiber optics and occasionally through a microwave network, which together form a network layer that enables connectivity between the various central aggregate services platforms as well as interconnection with other carriers. Our network strategy is based on the expansion of the Access Network (fiber optics) to allow greater coverage and broadband (high speed)(high-speed) services for our customers, as well as to develop an integrated multiservice network and multimedia applications. As a telecommunication service provider, we do
not manufacture equipment for the construction of our networks and facilities. We buy the equipment from qualified suppliers and through this equipment we implement our networks and facilities through which we supply our services. The following table sets forth selected information about our network in aggregate, at the dates and for the years indicated:aggregate:
 
 
At and for Year ended December 31,
  
At and for the year ended December 31,
 
 
2010
  
2009
  
2008
  
2007
  
2006
 
Wireline access lines 
2013
  
2012
  
2011
  
2010
  
2009
 
Installed access lines (millions)
  14.6   14.5   14.7   14.6   14.4   15.1   14.8   14.7   14.6   14.5 
Access lines in service (millions) (1)
  11.3   11.3   11.7   12.0   12.1   10.4   10.5   11.0   11.3   11.3 
Average access lines in service (millions)
  11.3   11.5   11.8   12.0   12.3   10.4   10.7   11.1   11.3   11.5 
Access lines in service per 100 inhabitants
  27.5   27.1   28.7   29.1   29.9   23.7   25.1   26.5   27.5   27.1 
Percentage of installed access lines connected to digital switches  100.0   100.0   100.0   100.0   100.0   100.0%  100.0%  100.0%  100.0%  100.0%
Employees per 1,000 access lines installed
  0.6   0.5   0.6   0.5   0.6 
Number of public telephones (thousands)
  250.7   250.5   250.3   250.3   250.3   199.1   199.2   215.8   250.7   250.5 
Registered local call minutes (billions)
  50.4   51.5   51.8   54.5  n.a. 
Domestic long-distance call billed minutes (billions)
  8.7   10.7   11.8   11.9   13.0 
International call billed minutes (millions)
  61.6   63.8   84.7   88.1   94.7 
Broadband services (millions)
  3.3   2.6   2.5   2.0   1.6 
Broadband access lines (millions)
  3.9   3.7   3.6   3.3   2.6 
Access lines in service out of São Paulo (FWT) (millions)  0.4   0.1   -   -   - 


  
Year ended December 31,
 
Mobile access lines 
2013
  
2012
  
2011
  
2010
  
2009
 
Cellular lines in service at year-end (in millions)  77.2   76.1   71.5   60.3   51.7 
Contract customers (in millions)
  23.7   18.8   16.1   12.6   9.8 
Prepaid customers (in millions)
  53.6   57.3   55.4   47.7   42.0 
Growth in cellular lines in service during year  1.4%  6.4%  18.7%  16.5%  15.1%
Churn(2)
  45.6%  41.9%  34.2%  32.0%  30.5%
Estimated covered population (in millions)(3)  201.0   193.9   192.4   190.7   191.5 
Penetration at year-end(4)
  136.4%  132.7%  123.9%  104.6%  90.5%
Market share(5)
  28.5%  29.1%  29.5%  29.7%  29.7%

(1)Data includes public telephone lines.
(2)Churn is the number of customers that leave us during the year, calculated as a percentage of the simple average
(3)Number of people within our region that can access our cellular telecommunications signal.
(4)Number of cellular lines in service in our region, including those of our competitors, divided by the population of our Region.
(5)Percentage based on all lines in service in our region at year-end.
 
Technology
 
In order to offer a greater quantityvariety of integrated services, we have incorporated a series of new technologies in our voice and data networks,networks.
Voice network is being modernized with the most prominent beinguse of new generation technology that enables redundancy and reliability needed to meet all voice services for both fixed and mobile terminals. In addition, we are deploying IMS Core and allowing the inclusion of new convergent services.
An example of this evolution is a new service called “Hosted Voice,” in which customers will have basic features and advanced PBX and also Unified Communication through the data network (IP/VPN). This solution reduces the amount of equipment in the customer environment by centralizing control and intelligence service.
There are great market opportunities for service convergence in Brazil.  Products like cellular based residential phones were the first step towards seamless interactions among mobile, landlines, data services and television. As almost every service is evolving to IP Technology, IP Backbones became a strategic asset to support convergence initiatives.
To reach this goal, the integration of mobile and fixed Backbones IP were essential. We have designed a very robust architecture, unifying our mobile and fixed IP/MPLS Multiservicesinfrastructures, using two physically distinct Backbones to guarantee service reliability to our clients. Moreover, absorbing other existing networks supported by the IP/MPLS platform. Following the evolution of the Internet,into both backbones, we are also adding the IP/MPLShave been able to the IPv6 technology, and installing a platform for traffic analysis (DPI – Deep Packet Inspection) to optimizesimplify the network evolution and delivery of products and services.reduce operational costs.
 
 
The IP/MPLS platform allows us
As content gains importance in the data world, it becomes more challenging to offer internet connection solutionsdesign a network able to residential clients (Speedy)meet the demand for content. High definition content has increased successfully among customers and business clients,4K programming is coming fast, CDN assumes a key role in IPTV evolution, as it provides a better user experience and forsaves bandwidth at the later, at speeds that vary from 64kbps to 10Gbps.same time.
 
This platformWith regards to Local Area Network, or LAN, as there is connectedan increase in IP services, we aim to create a design that can absorb an exponential port growth for services without increasing operational costs. The result was the adoption of a new network implementation, using top of rack, or TOR and end of row, or EOR architecture. The technology reduces the amount of equipment on site and drastically decreases the use of cables, by placing small switches inside server racks, where cables are kept confined. From the rack to the main Brazilian internet providerssite’s core switches, only one pair of fiber is sufficient. The result is a significant savings in operating expenditures, as well as space, energy and telecommunication companies throughair conditioning, despite the significant increase of network ports on site.
We have coped with various security threats in 2013, many of Telefonica International Wholesale Services, or TIWS, which has redundancy connections. In additionthem very sophisticated to this connectivity, we planthe average customer, whose business isn’t network security. We have been able to install by December 2011 distributed “mirrors”expand our own network knowledge and infrastructure to protect customers from such threats. These initiatives have not only provided investments in internal security solutions that made our operations more reliable, but also leveraged new business opportunities in the managed security segment.
One of the main content providers, using innovative resources from the CDN solution (Content Delivery Network). These characteristics provide our clients with high quality services and short delays in their internet connections.
Additionally,threats we have solution centers named DNS — Domain Name System — strategically positionedfaced in the network which were extended2013 has been Distributed Denial of Service attacks, or DDOS, as hackers attempt to shut down services by 25%consuming all resources. DDOS counter-measures deployed in 20102011 for internal protection has been widely expanded to corporate customer protection, generating new revenue and which guarantee a quick name resolution to our internet services clients.  These centers transform the internet addresses typed by residentialcross-selling and business clients intoloyalty, as it demands Telefonica IP addresses guaranteeing the correct transmission of data to the internet.
We provide the IP/MPLS network to our business clients offering advanced connection solutions to small, medium and large companies (Private Virtual Networks — VPN). This network has mechanisms of quality assurance for all applications (QoS – Quality of Service) as well as applications for voice, video and data convergence.  We also offer connectivity solutions to business clients through a network based on Frame-Relay, X25,  ATM and  Metro Ethernet technologies.
In our telephonic segment, due to a new positioning of the fixed services segment after significant media campaigns, supported by a network of the latest generation for transportation of voice traffic, we obtained in 2010 a growth in the fixed telephony base, thus reversing the downward trend in recent years. We were one of the few large operators to grow its base of fixed lines. Other state-of-the-art technologies in the segments of access (fiber-optic cables running to the client’s home, Wi-Fi), transmission (Metro Ethernet) and service platforms (flexible billing plans, prepaid) are being implemented which will allow Telesp to offer, in the short term, voice, video and data services, encompassing all the segments of the market. This convergent network will allow for increased offerings for our clients and a reduction in operatio nal costs centralizing information into fewer elements.Internet services.
 
In the residential segment, since 1999,Value Added Services, we have been heavily investing in offering broadband accessadopting new technologies to increase the speed with which we market new and enhanced services. Since 2009, we have deployed a new Service Delivery Platform, or SDP into the network, to evolve our environment through an asymmetric digital subscriber line, or ADSL, technology undera secure and scalable solution that offers the brand “Speedy.” This technology provides high-speed Internet access through regular telephone lines.most different value added services, including eHealth and Financial services. In 2007,2011, we initiatedgave another step towards the evolution of our value added services environment, with the implementation of the FTTx network (available through fiber-optic cables runningNext Generation Intelligent Network platform, or ngIN, enabling voice call notification and call handling based services. Through the exposure of WebServices and application programming interfaces, or  APIs, we introduced the Telecommunications market to Service Providers that have no Telecom specific knowledge, which explains the subscriber’s home – GPON technology) with a coverageincreasingly rapid growth of 450K Home Passed, offering in 2010 a rangethe quantity and quality of different speeds upour Value Added Service offering. In addition, for the delivery of valued added services into the enterprise market, also offer another platform named Torpedo Empresas, which allow the Brazilian Banks and Financial Entities to 10 Mbps, and IPTV high definition service (HDTV). In December 2010, we surpassed the mark of 3.2 million broadband clients connected in service, 65% of which had speeds equal to or greater than 2Mbps. To reach this number of clients, we constantly search for market differentialsdeliver their own services, such as new integrated servi ces, speed upgradesbank accounts notifications, financial transaction notifications and servicingthe delivery of new localities, among others.access tokens to their customers.
 
We offer the IPTV service through the FTTH network using a partnership with TVA through the FTTx network and Telesp Platform. We made several improvementsnew platform that is a reference in the platform, such as the inclusion of FCC (Fast Channel Change) and installing a new version of the software with more interactive navigation, with the aim of providing a better user experience. In 2011, we will continue the improvements started in Telesp’s Platform aiming to increase competitiveness in the ITS market.world (Global Video Platform). This platform consists of pay TV with video broadcast offered through the use of the IP protocol. The offeringWe made several improvements in the platform, such as the inclusion of such technologically advanced services is only made possible due to our partnership with TVA,Instant Channel Change (ICC), Picture in Picture (PiP), Live Pause, APP’s  (Social Network- like Facebook, Weather, Health, Multi-view, News, Kids and others) providing a recognized provider of pay TV services.better user experience. Additional services, such as pay-per-view and “videovideo on demand” (“VOD”)demand (VOD), are also available.
In 2014, we plan to continue the improvements in global video platforms aiming to increase competitiveness in the ITS market. New high definition channels (HD)features like Timeshift and Catchup TV will be includedimplemented and we will expand all the services to increase the quality and option for our customers. Furthermore, Telefônica’s network contains space for the recordingother cities of programs or local recordings in the Set Top Box (“STB”), and in the future, third-party content providers will be able to offerSão Paulo.
The IPTV platform also offers games, interactive and connectivity services.services through third party contents, furthermore offers Over The Top (OTT) contents, for the broadband users, through the applications developed for smart TVs, smart phones with Google’s Android and Apple’s iOS, besides STBs and PCs. A new service OTT Live will deliver broadcast channels to those devices.
 
We also offer digital television service via satellite (DTH) to the subscribers in the State of São Paulo (and in the future, all of Brazil) that receive broadcast/PPV content through a Ku band antenna and standard Set Top Box (with Smart Card), also available with a PVR (PersonalPersonal Video Record)Record (PVR) service. As of December 31, 2010, we surpassed the mark of 320,000 subscribers in service.  We finished the implementation of the Content Protection system in 2010, aiming to reduce the possibility of undesired access to the distributed content. In 2011, we will
include new channels in high definition (HD) to offer premium content to our customers and new local channels to increase penetration of service in some areas of coverage.
 
Our development plan contemplates the use of the most advanced technology available, focusing on integration with the Internet and an increase in the number of multimedia transmission services, with an emphasis on ADSL, FTTxxDSL,
FTTH (GPON), NGN, DWDM, ROADM and re-transmittalretransmittal technologies of TV over IP protocol (IPTV), satellite (DTH), and the continuous evolution of TV services.
 
Currently, 100%In 2012, we had a breakthrough in the M2M market, with the deployment of a new and revolutionary solution within the Brazilian market, introducing an M2M Global Platform that allows our B2B customers to have access to a Management Web Portal user interface in the internet to access online and real-time information regarding their devices. Some of the competitive advantages of the deployed solution against our previous service and those of our competitors are the Self-management of the acquired SIM Cards, to control, assign plans and tariffs or even block the use of the network by the device. In 2014, we will continue to evolve the offer, adding new functionalities.
Since 2012, “Speedy” is digital.also offered under the Very-High-Speed Digital Subscriber Line technology (VDSL2), which allows broadband accesses of up to 25Mbps. These technologies provide high-speed Internet access through regular telephone lines. Yet in 2012, we started the implementation of Multi-Service Access Nodes (MSAN) in order to modernize the wireline network of some distant areas, integrating voice, broadband and data services on a single cabinet. We also offer broadband services using coaxial cable at speeds between of 8 Mbps up to 100 Mbps. In 2013, the product “Banda Larga Popular,” which has a speed of 250 kbps to 1 Mbps, reached 1 million and 388 thousand customers.
Through platform called DLM ASSIA, which improves the diagnosis and stability of service to customers, we increased the number of correct recommendation speed upgrade, over 410 million upgrades were made during 2013, looking for loyalty of the customer base and increased revenue.
In 2007, we initiated the implementation of the FTTH network (available through fiber optic cables running to the subscriber’s home – GPON technology) with coverage of 1.9 million homes. With this service, we reach a range of different speeds up to 200Mbps, and high definition IPTV service (HDTV).
In 2013, we surpassed the mark of 3.9 million broadband clients connected served via xDSL, fiber and coaxial cable. To reach this number of clients, we constantly search for market differentials such as new integrated services, speed upgrades and servicing of new localities, among others.
In 2011, we launched the HSPA+ technology, commercially known as 3GPlus. This technology was firstly commercially launched in November, 2011 in São Paulo (and its extended metropolitan area with area code 11) but now is offered in 100% across our WCDMA coverage, allowing customers who have compatible terminals to achieve up to three times the value of traditional 3G’s rate. In 2013, we launched the LTE system in a new spectrum (2600 Mhz). 73 Brazilian cities were covered with 4G in 2013 (including those hosting World Cup games in 2014). Over the next years, we expect the 4G coverage will mainly support the requirements of the Brazilian Regulatory Agency.
 
Competition
 
We have been facingIn 2013, competition in the high value corporate and residential segments in different types of services in previous years. In 2010, this competition increasedcontinued to increase in the market for small and small/medium enterprises and in the residential market with lower purchasing power due to an expansion of the coverage area realized by the main competitors, improvements on their portfolios, and also due to an increase in their commercial activity and offers from competitors infor both fixed and mobile segments,services, adding downward pressure to prices and pushinginsisting on higher discounts.
The telecom scenario in 2013 as in previous years remained very competitive and showed good progress in mobile broadband, especially for higher discounts. the commercial launch of 4G LTE technology in compliance with the schedule established by the Government for the cities hosting of Confederations Cup games. We played a prominent role reaching the leadership of the 4G market through December with over 73 municipalities having coverage and remained a leader in 4G coverage by population, with 30% of the total population in the covered area.
We face intense competition in all the areas in which we operate, principally from other cellular service providers and also from fixed-line operators. Many of these competitors are part of a large, national or multinational group and therefore have access to financing, new technologies and other benefits that are derived from being a part of such a group.
Our main mobile service competitor in the states of Paraná, Santa Catarina, Pará, Ceará, Rio Grande do Norte, Pernambuco and Alagoas is TIM Celular or TIM, a Brazilian telephone company, subsidiary of Telecom Italia.
In the states of Maranhão e Paraíba the principal mobile competitor is Oi, previously formed by Telemar Norte Leste SA and Brasil Telecom SA. The group has a concession of fixed telephony in all States and, through TNL PCS authorization to offer mobile services.
Rio de Janeiro, Rondônia, Goiânia, Distrito Federal, Bahia, Piauí and Tocantins are states where Claro is our main competitor. Claro is a mobile operator that was created in Brazil, resulting from the six regional operators: Americel, ATL, Nordeste BCP, BCP SP, Claro Digital and Tess. In September 2003 Claro announced the consolidation of all these operators under a single brand, Claro. It is controlled by a Mexican company, America Movil Group.
In the other 11 Brazilian states (São Paulo, Acre, Amazonas, Roraima, Sergipe, Amapá, Mato Grosso, Mato Grosso do Sul, Minas Gerais, Espírito Santo and Rio Grande do Sul) we are the leader in the mobile market.
Our main competitors infor the business segment are Oi,provision of fixed services are: America Móvil / Telmex group (which includes NET, Claro and Embratel), TIM Teléfonos de México, S.A. de C.V. (“Telmex”) through Embratel,(which is commercially represented by Live TIM), GVT and GVT.SKY. Our competitors employ varyingvaried strategies to gain market share. For example, this year, TIM has focusedinstance, GVT expanded its efforts onoperations to the market for long distance calls through aggressive positioning in the market consisting of reduced tariffs and billing “ per call.” GVT started its operation in some of the major cities in the Statecity of São Paulo, with a strategy based on ultra-fast broadbandultra-broadband services, with low price and high qualityhigh-quality customer service, and care, targeted especially toa new TV product, targeting high-income residential clients and small and medium businesses. Our marketNET restructured its portfolio TV with a  focus in HD channels and kept the aggressive pricing strategy in this sector is based on becoming a sole provider of services with converging offers and providing the best customer experience.
In the high-income residential service segment, we compete in fixed voice and long-distance services with TIM (Intelig) and in broadband and pay-TV services with the pay-TV provider Net Servicos de Comunicação SA and in high-speed broadband with GVT. Nevertheless, Telefonica was the wireline operator with the largest growth in the number of broadband, offering 30 Mb promotionally priced at10 Mb. Live TIM had a significant growth and reached 60k customers acrossby the country, adding more than 680 thousand new broadband accesses to its base.end of 2013. In the segment of low incomelow-income customers, we face competition from Embratel in TV services and NET in both TV and broadband internet services of NET Communications S.A.services. SKY provides satellite pay-TV service and offers from low to high prices packages to its targets.
 
In 2010, we had a growing customer base for our fixed-line services due toOne of the addition of large volumes of new customers, especiallymain trends in the lower income population,Brazilian telecom market is the increase of offers composed by both mobile and fixed services. NET and Claro (two companies of America Móvil group) launched “Combo Multi”, an improvement of our turnover rate. To achieve this objective, we increased sales of lower-cost alternatives, suchoffer with ultra-broadband, pay-TV, fixed and mobile lines all together in one package. Just as pre-paidNET and Claro, Oi remains focused on the convergence strategy between fixed lines and offer flat rates called "Talk & Surf at Will," (Fale e Navegue à Vontade), which allows for local network calls and unlimited internet. Additionally, we had marketing campaigns against prepaid mobile services with advertising to demonstrate the economic advantages of using fixed-line services, due to increased competition with post-paid services, which have plans for aggressive in-network minutes.services.
 
We continue to develop and expand our product offerings, particularly those with great potential for future growth, such as broadband Internet services, pay-TV,pay-Tv, and information technology services beyond the creation of convergence fixed-mobile deals among services.
With respect In fixed broadband, the company has expanded its portfolio of speeds according to our offereach customer need by offering packages of 1Mbps to 200Mbps with “Vivo Internet Casa.” We emphasize the “Vivo Internet Box” option for broadband internet, Speedyproduct areas where other technologies are not available with plans starting at R$ 52.90 per month. The Company has maintained its position as market leaderinvested heavily in expanding the fiber optic network to within the client's home in order to reach over 1.9 million homes in 25 cities in the State of São Paulo, as the only operator in São Paulo along with more than 3.3 millionNET using the FTTH - Fiber to the Home technology (NET has launched FTTH for the 500Mbps speed in January of 2014, at São Paulo and Rio de Janeiro cities). In the last quarter of 2013, Vivo launched the new portfolio of Internet service Vivo Fiber, 50, 100 and 200 Mbps, with plans starting from R$79.90/month, this ensuring that only our customers as of December 31, 2010 and a 19% growth compared withhave the same date in 2009. We have relaunched the broadband service over high-speed optic fiber and joined the Popular Broadband Plan launched by the government of the Statehighest speeds of São Paulo, with competitive prices.
We have also launched a FWT service which will allowoffers fixed-phones using the accesswireless network. With our FWT service, we aim to leverage the fixed-phones sales, mainly outside the state of lower income customersSão Paulo, where we have reduced fixed network capacity. This solution can also reduce the cost of providing this service to broadband internet at a higher rate. For services like pay TV, the focus in 2010 was the improvement of product quality and related services,enterprises located nationwide, such as channel programming, installationbanks, which we already have in our portfolio of clients.
The year 2013 was also marked by the resumption of investments and billing. We believegrowth in the pay-TV market. In the first quarter the Vivo TV Fiber was launched, providing the most watched channels allied to unique features enabled by fiber optic technology and the Mediaroom platform. The service offers thousands of content which can be watched when the customer desires and unique applications that ensure greater interactivity. A massive campaign was also launched in 2011 this service will be important to enhance the salefirst half of our broadband services and increase fixed-line customer loyalty.the year in the state capital, leveraging the growth of 6x the monthly sales of the product, especially for customers who had already experienced Vivo’s ultrabroadband.
 
We continue with our strategy in the corporate market as a provider of complete infrastructure solutions for information technology customers, integrating hardware packages, voice, data, Internet and network services. Additionally, we launched
To conclude, in 2013 ANATEL kept monitoring closely the service "OnVideo", a product that allowsquality goals of all telecom services, establishing along the clientperiod new rules and public consultation in order to watch movies directly from a TVincrease the quality pattern. Vivo remains with digital video technologyits strategy focused on demand. The service "At Home", which provides home automation (a solution that integrates home electrical devices, thus offering improved convenience, comfort, energy efficiencyquality and profitability, already recognized by the market, and at the same time launching innovative services and products.
 
 
security), completed its first year in 2010
Seasonality
Our business and exceeded sales expectations. In 2010, we achieved major advancesresults of operations are not materially affected by seasonal fluctuations in the relationship with our customers and continue to believe that this is an important foundationconsumption of our business. For example,services.
Regulation of the Brazilian Telecommunications Industry
General
Our business, including the services we continuedprovide and the rates we charge, is materially affected by comprehensive regulation under the General Telecommunications Law and various administrative rules thereunder. Our companies that operate under a concession are authorized to provide specified services and have certain obligations, according to the Telefonica em AçPlano Geral de Metas de Universalização (PGMU)program of 2009 that consisted of investments in infrastructure improvements,, or General Plan on Universal Service Targets and launched the program "Improving Always" (Melhorar SemprePlano Geral de Metas de Qualidade (PGMQ)) with the aim of showing that Telefonica's commitment to improvement of its services is permanent.  These programs resulted in the best quality ranking as perceived by customers in the history of Telefonica’s services in fixed telephony., or General Plan on Quality Targets.
 
Sales, MarketingANATEL is the regulatory agency established by the General Telecommunications Law. ANATEL is administratively and Customer Servicefinancially independent from the Brazilian government. Any proposed regulation by ANATEL is subject to a period of public comment and, occasionally, public hearings, and its decisions may be challenged in the Brazilian courts.
 
SalesConcessions and Authorizations
 
We bringConcessions are licenses to provide telecommunications services that are granted under the public regime, while authorizations are licenses to provide telecommunications services granted under the private regime.
Companies that provide services under the public regime, known as the concessionary companies, are subject to certain obligations as to quality of service, continuity of service, universality of service, network expansion and modernization.
Companies that provide services under the private regime, known as the authorized companies, are generally not subject to the same requirements regarding continuity or universality of service; however, they may be subject to certain network expansion and quality of service obligations set forth in their authorizations.
Companies that operate under the public regime are Telefonica, Embratel, Oi, CTBC Telecom and Sercomtel. The primary public regime companies provide fixed-line telecommunications services in Brazil that include local, intraregional, interregional and international long-distance services. All other telecommunications service providers, including the other companies authorized to provide fixed-line services in our solutionsconcession region, operate under the private regime.
Public regime companies, including us, can also offer certain telecommunications services in the private regime, of which the most significant are data transmission services.
Fixed-line Services—Public Regime. Our current concession agreements for the local, intraregional and interregional long-distance services were extended on December 22, 2005, for an additional period of 20 years.
Our current concession agreements contain a provision, amended by ANATEL on June 30, 2011, providing that they may be amended on December 31, 2015, and December 31, 2020 to establish new conditions and new targets for universal access and quality, taking into consideration the conditions prevailing at the time, and defining, in the case of universal access targets, complementary resources, as provided by article 81 of Law No. 9,472 of 1997.
Under the renewed concession agreements and during the 20-year renewal period, we are required to pay a biennial fee equal to 2% of the gross revenue of the previous year, net of taxes and social contributions, arising from the rendering of basic service plans and alternative STFC in our clientsconcession area . See “—Obligations of Telecommunications Companies.” Each of the foregoing regulatory terms and conditions affecting (or potentially affecting) the current concession agreements, as well as current obligations under the existing concession agreements, may impact our business plan and results of operations.
Fixed-line Services—Private Regime. The Brazilian telecommunications regulation delegates to ANATEL the power to authorize private regime companies to provide local and intraregional long-distance services in each of the
three fixed-line regions and to provide intraregional, interregional and international long-distance services throughout Brazil. ANATEL has already granted authorizations to private regime operators to operate in Region III, our concession region. ANATEL also granted other private regime companies authorizations to operate in other fixed-line regions and authorizations to provide intraregional, interregional and international long-distance services throughout Brazil in competition with Embratel. Several companies have already applied for authorization, and ANATEL may authorize additional private regime companies to provide intraregional, interregional and international long-distance services. See “—Competition.”
Since 2002 we provide local and interregional services in Regions I and II and Sector 33 of Region III, and international long-distance services in Regions I, II and III.
In accordance with the General Telecommunications Law, a concession relates to the provision of telecommunication services under the public regime, as determined by the public administration. A concession may only be granted upon a prior auction bidding process. As a result, regulatory provisions are included in the relevant concession agreements and the concessionaire is subject to public service principles of continuity, changeability and equal treatment of customers. In addition, ANATEL is empowered to direct and control the performance of the services, to apply penalties and to declare the expiration of the concession and the return of assets of the concessionaire to the government authority upon termination of the concession. Another distinctive feature is the right of the concessionaire to maintain certain economic and financial standards. The concession is granted for a fixed period of time and is generally renewable only once.
An authorization is a permission granted by the public administration under the private regime, which may or may not be granted upon a prior auction bidding process, to the extent that the authorized party complies with the objective and subjective conditions deemed necessary for the rendering of the relevant type of telecommunication service in the private regime. The authorization is granted for an indeterminate period of time. Under an authorization, the government does not guarantee to the authorized company the economic-financial equilibrium, as is the case under concessions.
SMP Licenses
Before January 2000, ANATEL had only authorized two mobile service providers in each of the ten franchise areas under “A” band and “B” band. “A” band and “B” band mobile service providers were granted concessions pursuant to the Lei Mínima, or the Minimum Law. Each concession was a specific grant of authority to supply mobile telecommunications services, subject to certain requirements contained in the applicable list of obligations appended to each concession. If a mobile service provider wishes to offer any telecommunications services other than those authorized by its authorized concession, it may apply to ANATEL for an authorization to offer such other services.
In November 2000, ANATEL adopted certain regulations for the issuance of new licenses, which are authorizations to provide wireless communication services through SMP, personal mobile service, to compete with the existing mobile operators in the various regions of Brazil. These regulations divided Brazil into three main regions covering the same geographic area as the concessions for the fixed-line telecommunication services. ANATEL organized auctions for three new licenses for each of those regions. The new licenses provided that the new services would be operated in the 1800 MHz radio frequency bands which were denominated as the “C” band (which was later transformed into extension bands), the “D” band, “E” band and “M” band. These licenses were auctioned by ANATEL and awarded during the first quarter of 2001, at the end of 2002, in September 2004, in March 2006, in September 2007, in December 2007 and in December 2010. In September 2007, ANATEL organized auctions for 15 new licenses in the 1900 MHz radio frequency bands which were denominated Band “L.” Vivo acquired 13 spectrum licenses in band “L.” In December 2007, ANATEL organized auctions for 36 new licenses in the 1900-2100 MHz radio frequency bands (3G licenses) which were denominated bands “F,” “G,” “I” and “J.” Vivo acquired seven spectrum licenses in Band “J” and Vivo Participações acquired two spectrum licenses in Band “J.” In December 2010, ANATEL organized auctions for 165 new licenses in the “H” band, extension bands, and available frequencies at “A,” “D,” “E,” “M” and TDD bands. Vivo was awarded 23 licenses (14 spectrum licenses in 1800 MHz bands (“D,” “E,” “M” and extension bands) and 9 spectrum licenses in 900 MHz extension bands).
On February 3, 2003, TCO replaced its SMC Concession Contracts for Personal Mobile Service Agreements (Termos de Autorização do Serviço Móvel Pessoal) in Regions I (sub range of “B” frequencies) and II (sub range of
“A” frequencies) of the General Plan of Grants. On December 10, 2002, Telerj Celular, Telest Celular, Telebahia Celular, Telergipe Celular, Celular CRT, Global Telecom and TELESP Celular replaced its SMC Concession Contracts for Personal Mobile Service Agreements, or SMP, in Regions I (sub range of “A” frequencies), II (sub range of “A” and “B” frequencies) and III (sub range of “A” frequencies) of the General Granting Plan. On July 27, 2006, ANATEL published Act 59867 authorizing the incorporation of TCO, Teleacre, Telegoiás, Teleron, Telems, Telemat, NBT, Telerj, Telest, Telebahia, Telergipe, Celular CRT and TC by GT, as well as the transfer of the respective SMP service authorization titles and of the SMP radio-frequency rights-of-use titles. Act 59867 also provides for the automatic termination of the authorizations for Multimedia Communication Services (Serviços de Comunicação Multimídia, or SCM) of TCO, Teleacre, Telegoiás, Teleron, Telems, Telemat, NBT, Telerj, Telest, Telebahia, Telergipe, Celular CRT and TC, upon each of their respective incorporations.
In order to transfer our services to SMP, we were required to comply with several technical and operational conditions, including, among other things, the adoption of a carrier selection code for long-distance calls originating from our network.
Our authorizations consist of two licenses—one to provide mobile telecommunications services, and another to use the frequency spectrum for a period of 15 years. The frequency license is renewable for another 15-year period upon the payment of an additional license fee.
Our new SMP licenses include the right to provide mobile services for an unlimited period of time but restrict the right to use the spectrum according to the schedules listed in the old licenses (Vivo-Rio Grande do Sul (“A” band) until 2022 (renewed in 2006); Vivo-Rio de Janeiro (“A” band) until 2020 (renewed in 2005); Vivo-Espírito Santo (“A” band) until 2023 (renewed in 2008); Vivo-Bahia (“A” band) and Vivo-Sergipe (“A” band) until 2023 (renewed in 2008); Vivo-São Paulo (“A” band) until 2023 or 2024, for the cities of Ribeirão Preto and Guatapará (renewed in 2008); Vivo-Paraná/Santa Catarina (“B” band) until 2028 (renewed 2013); Vivo-Federal District (“A” band) until 2021, (renewed in 2006); Vivo-Acre (“A” band), Vivo-Rondônia (“A” band), Vivo-Mato Grosso (“A” band) and Vivo-Mato Grosso do Sul (“A” band) until 2024 (renewed in 2008); Vivo-Goiás/Tocantins (“A” band) until 2023 (renewed in 2008); Vivo-Amazonas/Roraima/Amapá/Pará/Maranhão (“B” band) until 2028 (renewed 2013); Vivo (Minas Gerais) (“A” band) until 2023 (renewed in 2007) and Vivo (for the cities where CTBC Telecom operates in the state of Minas Gerais) (“E” band) until 2020). Spectrum rights may be renewed only once over a 15-year period.
In September 2007, ANATEL organized auctions of new SMP licenses in the remaining radio frequency bands “D” and “E,” in the 1.8 GHz frequency band “M,” and fifteen licenses in the 1.9 GHz frequency band “L,” previously allocated to fixed operators. Vivo acquired 13 spectrum licenses in band “L.” The following sales channels:Terms of Authorization for band “L” have been signed: Vivo-Rio Grande do Sul (“L” band) until 2023 (renewed in 2006) and 2022 for the cities of the metropolitan area of Pelotas; Vivo-Rio de Janeiro (“L” band) until 2023 (renewed in 2005); Vivo-Espírito Santo (“L” band) until 2023 (renewed in 2008); Vivo-Bahia (“L” band) and Vivo-Sergipe (“L” band) until 2023 (renewed in 2008); Vivo-São Paulo (“L” band) until 2023 or 2022 for the cities where CTBC Telecom operates in the state of São Paulo; Vivo-Paraná (excluding the cities of Londrina and Tamarana)/Santa Catarina (“L” band) until 2023; Vivo-Federal District (“L” band) until 2023, (renewed in 2006); Vivo-Acre (“L” band), Vivo-Rondônia (“L” band), Vivo-Mato Grosso (“L” band) and Vivo-Mato Grosso do Sul (“L” band) until 2023 (renewed in 2008) or 2022 for the city of Paranaíba of Mato Grosso do Sul; Vivo-Goiás/Tocantins (“L” band) until 2023 (renewed in 2008) or 2022 for the cities where CTBC Telecom operates in the state of Goiás and Vivo-Alagoas/Ceará/Paraíba/Piauí/Pernambuco/Rio Grande do Norte (“L” band), until 2022. Spectrum rights may be renewed only once over a 15-year period.
In December 2007, ANATEL organized auctions for 36 new licenses in the 1900-2100 MHz radio frequency bands (3G licenses), denominated as bands F, G, I and J. Vivo was awarded seven spectrum licenses in band “J” and Vivo Participações was awarded two licenses, covering all the country until 2023 with 2100 MHz radiofrequency. Spectrum rights may be renewed only once over a 15-year period.

In December 2010, ANATEL organized auctions for 165 new licenses in the “H” band, extension bands, and available frequencies at “A,” “D,” “E,” “M” and TDD bands. Vivo was awarded 23 licenses (14 spectrum licenses in 1800 MHz bands (“D,” “E,” “M” and extension bands) and 9 spectrum licenses in 900 MHz extension bands), expiring in 2023:
 
 ·Person-to-person sales: our business management team offers customized sales services, ensuring high customer loyalty“M” band (1800 MHz) of the Federal District and a strong customer relationship resulting from customized consulting telecommunicationthe states of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia and IT services and technical and commercial support;Acre;
 
 ·Telesales: sales through active and passive telemarketing call centers, employing highly trained sales associates;1800 MHz extension band of the state of São Paulo;
 
 ·Indirect channels: sales made by certified companies“D” band (1800 MHz) of the cities of Pelotas, Morro Redondo, Capão do Leão and Turuçu in the telecommunications and data processing segments to provide an adequately sized network for our products and serve the geographic dimensionsstate of these segments;Rio Grande do Sul;
 
 ·Internet: “Portal Telefônica,” with on-line information on our products“E” band (1800 MHz) of the states of Alagoas, Ceará, Paraíba, Piauí, Pernambuco and services specifically targeted toward our corporate clients; we also offer the option of selling services via online chat through highly trained partners and appropriate tools;Rio Grande do Norte;
 
 ·Door-to-Door: in order to approach more corporate clients, we created physical channels900 MHz extension band of assistance, such as door-to-door salesthe state of services by consultants in the State of São Paulo.Rio de Janeiro;
 
Marketing
·900 MHz extension band of the state of Espírito Santo;
 
We continuously monitor market trends
·900 MHz extension band of the states of Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and the Federal District, with the exception of the cities of Paranaíba, in the state of Mato Grosso do Sul, and the cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in the state of Goiás;
·900 MHz extension band of the state of Rio Grande do Sul, with the exception of the cities of Pelotas, Morro Redondo, Capão do Leão and Turuçu;
·900 MHz extension band of the cities of the registration area number 43 of the state of Paraná, with exception of the cities of Londrina and Tamarana;
·900 MHz extension band of the states of Paraná and Santa Catarina, with exception of the cities of the registration area number 43 of the state of Paraná and the cities of Londrina and Tamarana;
·900 MHz extension band of the state of Bahia;
·900 MHz extension band of the state of Sergipe;
·900 MHz extension band of the states of Amazonas, Amapá, Maranhão, Pará and Roraima;
·1800 MHz extension band of the state of São Paulo, with exception of the cities of the metropolitan region of São Paulo and the cities where CTBC Telecom operates in the state of São Paulo;
·1800 MHz extension band of the states of Amazonas, Amapá, Maranhão, Pará and Roraima;
·1800 MHz extension band of the city of Paranaíba, in the state of Mato Grosso do Sul;
·1800 MHz extension band of the cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in the state of Goiás;
·other 1800 MHz extension band of the cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in the state of Goiás;
·1800 MHz extension band of the states of Rio de Janeiro, Espírito Santo, Bahia and Sergipe;
·1800 MHz extension band of the states of Amazonas, Amapá, Maranhão, Pará and Roraima;
·1800 MHz extension band of the states of Alagoas, Ceará, Paraíba, Piauí, Pernambuco and Rio Grande do Norte;
·1800 MHz extension band of the city of Paranaíba, in the state of Mato Grosso do Sul, and the cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in the state of Goiás;
·1800 MHz extension band of the cities of Londrina and Tamarana, in the state of Paraná; and
·1800 MHz (extension sub bands in Region II, within the states of São Paulo and Espírito Santo, Ceará and Pernambuco) and TDD (National coverage).
On December 1, 2011 ANATEL carried out the bidding of frequency blocks (Notice No. 001/2011/PVCP/SPV-ANATEL), divided into 54 lots, in the bands: 800 MHz (Band A in the North), 1800 MHz (sub bands extension in Region II, within the states of São Paulo and customer needs through researchEspírito Santo, Ceará and market analysisPernambuco) and TDD (national coverage), totaling approximately R$592 million, considered the minimum biding price. This auction offered remaining lots from Notice No. 002/2010/SPV-ANATEL, held in searchDecember 2010, in which Vivo was one of business opportunitiesthe largest winners in the auction by acquiring radio frequency bands 900 MHz and 1,800 MHz.
Of the 54 lots under auction, 15 were sold, totaling revenue of R$237 million to developthe government, representing a premium of 0.69%.
Vivo was unable to participate in this auction because it has already reached maximum spectral capacity in most concession areas. As a result, if Vivo had purchased any lot in these areas, it would have exceeded its spectrum cap as established by applicable regulations. Under these new productslicenses:
·services are to be provided using the 1800 MHz frequency bands (“D” band, “E” band and “M” band), 1900 MHz frequency bands (“L” band), 1900–2100 MHz frequency bands (“F” band, “G” band, “H” band, “I” band and “J” band) and extension bands;
·each operator may optionally provide domestic and international long-distance services in its licensed area;
·existing mobile service providers as well as new entrants into the Brazilian telecommunications market can bid for “D” band, “E” band, “M” band, “L” band, “F” band, “G” band, “I” band and “J” band licenses;
·according to the Invitation Document 002/2010/ANATEL, a single SMP operator in one geographic area will only be authorized to have radio frequency bands up to the total maximum limit of 80 MHz or 85 MHz, depending on the circumstances, while observing the following limits for each band:
I – (12.5 + 12.5) MHz, for the 800 MHz bands;
II – (2.5 + 2.5) MHz, for the 900 MHz bands;
III – (25 + 25) MHz, for the 1800 MHz bands;
IV – (15 + 15) MHz, for the 1900 MHz and services as a way2100 MHz bands;
V – 5 MHz, for the TDD extensions of anticipating1900 MHz band;
·
as a result, Nextel and other new 3G operators were given preferential status in the “H” band ((10 + 10) MHz) segment of the auction. Vivo, TIM and Claro were eligible to enter bids for the remaining SMP frequencies. Oi acquired the band “H” lot 8 (for the cities in the states of Mato Grosso do Sul and Goiás). CTBC acquired the band “H” lot 5 (for the cities in the state of Minas Gerais) and Nextel acquired the other band “H” lots; and
·a mobile operator, or its respective controlling shareholders, may not have geographical overlap between licenses.
In 2013, we changed the future needsterms of our clients.authorization regarding Band "G" (1.9 GHz) in certain locations, adapting their blocks of frequencies to 2.1 GHz and aligning them with the band "J" (3G) which provides a more efficient use of the spectrum. The alignment has not occurred in the following areas:  Northeast, with exception to Bahia and Sergipe; Pelotas, Morro Redondo, Capão do Leão and Turuçu, in Rio Grande do Sul; Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in Goiás; and Paranaíba in Mato Grosso do Sul. This change is foreseen in the bidding document No 001/2007. Telefonica has no band “G” in northeast region and in Londrina and Tamarana, Paraná.
 
On June 12 and 13, 2012, ANATEL held a public bidding for 273 4G lots in the 2,500 to 2,690MHz frequencies.  We increasedacquired the number“X” band, with a nationwide coverage, for R$1.05 billion.  Given the rules of packaged productsthe public bidding process, which limited the total spectrum each service provider could hold within this frequency, we agreed to relinquish bands “P,” “T” and “U” used for MMDS services within 18 months of obtaining the “X” band. Sky and TIM will have preferred rights for the acquisition of the “T” and “U” and for the “P” bands, respectively in the cities of Curitiba and Rio de Janeiro and Oi will have preferred rights for the acquisition of the “P” band in the cities of São Paulo and Porto Alegre.
In order to meet the variedcoverage obligations and the schedule defined by ANATEL, we have already made the 4G service available in the cities that hosted the 2013 FIFA Confederations Cup and that will host as well as sub-host cities for the 2014 FIFA World Cup. To complete the coverage requirements, for the next years we will meet the following coverage requirements:

·by May 31, 2014: state capitals, the Federal District and cities with over 500,000 residents;
·by December 31, 2015: cities with over 200,000 residents;
·by December 31, 2016: cities with over 100,000 residents;
·by December 31, 2017: cities with between 30,000 and 100,000 residents; and
·by December 31, 2019: cities with fewer than 30,000 residents.
ANATEL also held a public bidding for the 450 MHz frequency, in order to meet voice and data demand with mobile technology in rural areas.  In the absence of interested participants, those granted rights under the 4G bid were required to take over the infrastructure set up in rural areas, which will be regulated in 2013 according to the frequency acquired.
Under band “X,” which we acquired in the bidding process, we will be required to provide infrastructure in rural areas in the states of Alagoas, Ceará, Minas Gerais, Paraíba, Pernambuco, Piauí, Rio Grande do Norte, Sergipe, and interior of São Paulo, for a total of 2,556 municipalities.  The timetable for providing infrastructure in the rural areas requires that 30% of municipalities have infrastructure set up by June 2014, 60% by December 2014 and 100% by December 2015, with a transmission rate of 256Kbps and by December 31, 2017, all of these municipalities will be expected to have 1Mbps.  Service providers will be allowed to use other frequencies previously granted to it to meet these requirements.
On July 18, 2012, ANATEL notified us that we would be required to present an improvement plan for SMP services. We presented our plan and it was approved by ANATEL on September 10, 2012.
After receiving the ANATEL study on the occupation of the 700 MHz frequency, published in early January 2013, the Brazilian Ministry of Communications, issued Ordinance No. 14, with guidelines for accelerated access to the Brazilian System of Digital Terrestrial Television - SBTVD-T and to broaden the availability of the radio frequency spectrum for meeting the goals set forth by the National Broadband, or PNBL. The ordinance also establishes that the ANATEL develop a proposal to regulate use of the band. Between February and May 2013, the proposal was taken to a public consultation and the discussion, which led to Resolution No. 625/2013, which approves the allocation of the 700 MHz band to the fixed and mobile services of telephony and broadband. However, the completion of the allocation process requires the migration of the TV channels that currently occupy the band as well as the conclusion of studies regarding spectrum interference between mobile and TV services that are currently being performed by ANATEL.
Obligations of Telecommunications Companies
We and other telecommunications service providers are subject to obligations concerning quality of service, network expansion and modernization. The concession telecommunication companies are also subject to a set of special restrictions regarding the services they may offer, which are listed in the Plano Geral de Outorgas (PGO), or General Plan of Grants, and special obligations regarding network expansion and modernization contained in the General Plan on Universal Service Targets.
In 2008, the presidential decree published with the General Plan of Grants increased the flexibility of telecommunications provider groups as STFC concessionaires by allowing such providers to provide services in up
to two General Plan of Grants regions. Before this decree, telecommunications provider groups holding STFC concessions could offer STFC services in only one region under the public regime.
Any breach by the companies of telecommunications legislation or of any obligation set forth in their authorizations may result in a fine of up to R$50 million.
The mobile service authorizations of  Vivo involve obligations to meet quality of service standards the system’s ability to make and receive calls, call failure rates, the network’s capacity to handle peak periods, failed interconnection of calls and customer complaints. ANATEL published the method for collecting these quality service standards data on April 23, 2003 (ANATEL Resolution No. 335/03 and 317/02). In July 2010, ANATEL published Public Consultation No. 27/2010, revising the General Plan of Standards of Quality of the SMP.
To restructure the process of assessing the quality of mobile service, with the inclusion of new processes and measurement of new indicators to check the quality of mobile broadband and the quality perceived by the user, and the modernization of existing indicators, ANATEL issued on October 28, 2011 (published in the D.O.U. on October 31, 2011), Resolution No. 575/2011, which approved the Regulation for the Management of Quality of Provision of Personal Mobile Service (SMP-RGQ).
The new Regulation provides for the assessment of the network connection and their respective data transmission rate, assessing aspects of availability, stability and connection speed for the data network. In addition, the rule established the formation of GIPAQ (Deployment Group of Quality Measurement Process), which is responsible for implementing the processes on the quality indicators for the “Instant Transmission Rate Guarantee “and “Average Transmission Rate Guarantee.”
The methodology and procedures regarding the collection of data connection indicators has been defined by a group composed of providers, ANATEL and Quality Authority (EAQ), which shall be responsible for implementing these processes and which has been hired by the mobile operators, as a group, starting with February 29, 2012. All costs associated with implementing the new procedures for measuring quality are borne by the providers of SMP services.
Initially, targets were defined by at least 60% of the speed hired by users and 20% of the instant speed. On November 2013, ANATEL raised the target values and in 2014 and 2015 there will be new raises.
In July 2012, ANATEL suspended the sale and activation of the mobile lines of three major Brazilian operators. Vivo was not affected by this measure. Since then, ANATEL has requested from operators, the submission of an Action Plan for Quality Improvement of the Mobile Telephony. Vivo had its plan approved on September 10, 2012. As of early 2013, ANATEL has been regularly publishing measurement results for predefined indicators.
Restrictions on Companies to Provide STFC in the Public Regime
Public regime companies are also subject to certain restrictions on alliances, joint ventures, mergers and acquisitions, including:
·a prohibition on holding more than 20% of the voting shares in any other public regime company, unless previously approved by ANATEL, according to ANATEL’s Resolution No. 101/99; and
·a prohibition on public regime companies to provide similar services through related companies.
Network Expansion and Quality of Service
We are subject to the General Plan for Universal Service Targets (Plano Geral de Metas para a Universalização) and the General Plan of Quality Targets (Plano Geral de Metas de Qualidade), each of which respectively requires that we undertake certain network expansion activities with respect to our fixed-line services and meet specified quality of service targets. The timing for network expansion and benchmarks for quality of service are revised by ANATEL from time to time.
The decree altering the General Plan for Universal Service Targets rescinded in 2008 the obligation of telecommunications concessionaires to install telecommunications service centers (providing calling and data access to walk-in customers) and substituted such obligation with an obligation to roll out broadband network infrastructure
throughout the municipalities serviced by such concessionaires. In compliance with the decree, in 2011, all municipalities in Brazil had infrastructure for broadband networking. This obligation made us implement an additional network infrastructure in 257 of the 622 municipalities in our concession region.
Moreover, we have, as have other telecommunications concessionaires, committed to provide free Internet access to public schools during the term of our concession grant (until 2025).
If a public regime company does not fulfill its obligations under the General Plan for Universal Services and the General Plan for Quality Targets, there are various monetary penalties that may be imposed by ANATEL. A company may lose its license if ANATEL considers it incapable of providing basic services under the two General Plans.
General Plan for the Universalization of the Fixed Switched Service (PGMU III)
On June 30, 2011 the Brazilian government published Decree No. 7,512 related to the General Plan for the PGMU III. The PGMU III sets new targets for Telefone de Uso Público (public phones) density in rural and poor areas and goals related to AICE and bidding for the 450 MHz and 2500 MHz spectrum ranges (to, respectively, meet the needs of our customer with solutionsrural regions and develop fourth generation mobile telephony). Also according to the new PGMU, the backhaul used to meet the commitments of universalization was characterized as a reversible asset.
On October 25, 2012, ANATEL published Resolution No. 598/2012, which addresses population density, setting deadlines to meet access requests and benchmarks for use of the public telephone plant and the establishment of a list of agencies that combinecan request access services, bundlesto its location. Review of voice minutes, broadband internet accessdeadline for proposing service plans and private systems between different branches,the establishment of universal obligations disclosure.
ANATEL approved other resolutions and supplies of equipment and computer support, among others. We believe that the trend toward bundled offers will continueconsents in 2013:
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Resolution No. 607/2013: Amends the Fixed Telephony Numbering Regulation, enabling the efficient allocation of Provider Selection Codes (CSP).

·
Resolution No. 608/2013: Amends the Account Separation and Allocation Regulation (RSAC) in order to make Accounts Document Separation and Allocation (DSAC) simpler and aligned to international standards.

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Resolution No. 614/2013: Establishes the new Regulation for Multimidia Communications Service (“Serviço de Comunicação Multimidia – SCM).

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Resolution No. 615/2013: Amends the Fixed Telephony Service Regulation (STFC), in order to align it with the other regulations regarding fixed telephony.

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Resolution No. 619/2013: Amends the Account Separation and Allocation Regulation (RSAC) in order to standardize the allocation of historical and current costs of operators.

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Resolution No. 622/2013: Creates conditions to enable the provision of fixed telephony in rural areas, as foreseen in the General Plan for the PGMU III.

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Resolution No. 623/2013: States that, telecommunications services providers with more than 1 million customers must create councils with society representative to discuss proposals for improving the services quality.

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Resolution No. 629/2013: Approves the Conduct Adjustment Regulation, that set the rules for the operators to swap fines for investment.

Other Regulatory Issues
In 2007, ANATEL published Resolution No. 477/2007, effective on February 13, 2008, relating to grow, and developing such offers will be important to maintain our competitivenessalterations in the market.regulation of SMP, which has contributed to an increase in our operating costs. In the new regulation, ANATEL
 
We employ
notes areas of vital importance for mobile business, such as the necessity for retail stores in the cities within an operator’s coverage areas, increases in the validity periods of prepaid cards and places limits on the period of time during which customers may not leave service plans. These new regulations may have an adverse effect on our revenues and results of operations. To minimize the impacts resulting from these regulatory changes, we had already prepared ourselves during the last quarter of 2007, to meet and comply with the terms set forth by the new regulation, mainly those related to the customer service which affect procedures and required significant changes to our systems. In 2009, we continued establishing retail stores in the cities within our coverage areas, pursuant to the provisions of Resolution No. 477/2007. In 2009, we also established mediation centers to attend to users with hearing and speech impediments, pursuant to the provisions of Resolution No. 477/2007. Our plans for achieving the goals set by this new regulation was extend to August 13, 2011 and all goals relating to Resolution No. 477/2007 were achieved by the company and certified by ANATEL.
On November 21, 2008, the Brazil Government published decree 6,654/2008, for the revision of the fixed-line General Plan of Grants, allowing fixed-line concessionaires to operate in more than one region of the country. This change allowed Telemar Norte Leste S.A.—Telemar or Oi— to acquire Brasil Telecom.
ANATEL granted on August 18, 2011 prior consent to the company to transfer to Vivo its authorizations for STFC service in local mode, domestic long-distance and international long-distance in Regions I and II of the General Plan of Grants (outside of São Paulo). On September 8, 2011 the Extract of the Authorization Term was published in the D.O.U. with the transfer of the STFC licenses in Regions I and II to Vivo. As a different approachresult, Vivo began to marketingoffer the STFC across its area, except for the State of São Paulo, using basically the network elements and some radio frequencies that support the provision of the SMP.
Under the SMP regime, we receive revenues from interconnection fees paid to us by wire line long-distance operators due to long-distance traffic originating and terminating on our network. On March 24, 2011, ANATEL approved the corporate restructuring of Vivo Participações and Vivo, which are now controlled by the company and not by Brasilcel. The operation resulted in the final merger of shares of Vivo Participações into the company.  See “Item 4. History and Development of the Company–A. Historical Background–Corporate Restructuring Involving Vivo Participações”.
On August 18, 2011, through Act 5,703/2011, dated August 16, 2011, ANATEL approved the merger of Vivo Participações into the company, with the transfer of the SMP authorizations and respective authorizations terms held by Vivo Participações to Vivo, as well as the resignation by Vivo of its SCM authorization.
On October 2012, the board of directors of ANATEL approved the inclusion of interconnection, facilities, operational and other commodity revenues to the basis for calculating the amount owed in the renewal of the authorization terms for radio frequencies.  In addition, according to the concession agreements for fixed line services, we are required to pay an amount equal to 2% of our net revenues for basic and alternative service plans, every two years.
On July 2012, we received notice that a mixcost model was being revised for fixed-line as well as mobile operations.  Concurrently, ANATEL published a request for comments and suggestions regarding the preparation and implementation of humanthe cost model. Resolution No. 608/2013 began with that consultation and technological resources (specialized teamswas published on April 2013, simplifying the accountability process and business intelligence tools, respectively)adapting the Regulatory Chart of Accounts. In August 2013, ANATEL approved Resolution No.619/2013 that standardized information about the historical and current costs of operators.
Between September and November, 2013 a Public Consultation was held by ANATEL to discuss the determination of the maximum use fees for the fixed and mobile telephony and EILD (Industrial Use of Dedicated Lines), based on the Cost Model (DSAC). The subject is now being studied by ANATEL.
New Regulations for Restricted Access Services– SeAC
On September 12, 2011, the Brazilian Congress adopted Law 12,485/2011 as a result of Bill 116, which establishes a new legal framework for audiovisual communication with restricted access. This law opens the Pay TV market by enabling telecom operators to offer audiovisual content to subscribers through their networks, creating a new service called Restricted Access Services (Serviço de Acesso Condicionado, or SeAC). The absence of restrictions on foreign capital to be invested in addition to  studies thatSeAC providers, as well as the elimination of restrictions for the
provision of other telecommunications services through STFC, allow us to targetprovide Pay TV services, as well as other telecommunication services previously limited under the General Telecommunications Law.
According to Law 12,485/2011, the SeAC service has replaced current cable subscription TV services, subscription TV, MMDS and DTH and will be regulated by ANATEL. As a result of this law, ANATEL introduced in December 2011 the proposed regulations for Pay TV services through Public Consultation No. 65/2011, including license grants, installation and licensing of stations and mandatory distribution programming channels. The Public Consultation was finalized on February 2, 2012 and resulted in Resolution No. 581, issued by ANATEL on March 28, 2012, as well as the new Authorization Terms of the SeAC.
Law No. 12,485/2011 also established an annual payment to Condecine (Contribuição para o Desenvolvimento da Indústria Cinematográfica) to be made by providers of telecommunication services and amended Law No. 5,070/1966 by revising the amount due as Inspection Fee (Taxa de Fiscalização de Funcionamento) for telecommunication stations from 45% to 33% of the Installation Fee (Taxa de Fiscalização de Instalação). The amount due to Condecine is approximately 12% of the Installation Fee for telecommunication services and must be paid yearly by March 31 of each market segmentyear.
As a result of Law No. 12,485/2011, the National Cinema Agency (Agência Nacional do Cinema), or Ancine issued one public consultation by the end of 2011 and one public consultation in 2012 to regulate the registration of economic agents.
In 2013, we had our licenses adapted to the new regulation and was recognized as an economic agent by ANCINE.
Interconnection Regulation
Under the General Telecommunications Law, all mobile telecommunications service providers must provide interconnection upon the request of any other mobile or fixed-line telecommunications service provider. More specifically, telecommunications service providers are classified as providers of either collective or restricted services. All mobile operators, including SMP service providers, are classified by ANATEL as collective service providers. All providers of collective services are required to provide interconnection upon request to any other collective service provider. Since 2005, telecommunications service providers have been permitted to freely negotiate the terms and conditions upon which interconnection will be provided, subject to price caps and other rules established by ANATEL. For example, providers must enter into agreements regarding, among other things, tariffs and technical issues with all parties on a nondiscriminatory basis and starting in 2005, to have a more homogeneous system and to accelerate the negotiation of interconnection contracts, ANATEL has required a standard interconnection network from STFC and SMP Operators through an offer made publicly and equitably.
If parties to an interconnection agreement cannot agree upon the terms and conditions of interconnection, ANATEL may determine those terms and conditions by arbitration. Interconnection agreements must be approved by ANATEL and may be rejected if they are contrary to the principles of free competition and the applicable regulations. ANATEL has adopted, from time to time, various regulations governing interconnection rules. The following are the material regulations currently applicable to our business:
·
the new General Regulation of Interconnection (“Regulamento Geral de Interconexão”–Resolution No. 410/2005, or “RGI”);
·the Regulation of Separation and Allocation of Costs (approved by Resolution No. 396/2005) and its annexes (approved by Resolutions No. 480/2007, 483/2007, 503/2008, 608/2013 and 619/2013);
·Resolution No 590/2012 – Regulates the use of industrial dedicated lines and sets forth new rules for providers with significant market power and reduces the standard circuit reference rate by approximately 30%. These reference rates are used in instances arbitration or other forms of alternative dispute resolutions. In addition, ANATEL granted service providers a four month period during which to adopt these rules.  We have filed a claim against ANATEL to question the legality of retroactively applying this new regulation and to address ANATEL’s definition of significant market power as we understand there to be competition in the areas indicated by them.
·the Regulation of Remuneration of Use of SMP Providers Networks (Resolution No. 438/2006). In November 2010, ANATEL published Resolution No. 549/2010 modifying Resolution No. 438/2006 and
providing that the groups that include SMP operators with participation rates lower than 20% in the market of mobile telephony combined in each one of the regions of the General Plan of Authorizations of SMP (PGA-SMP), are considered groups who lack significant market power in the offer of mobile interconnection, in their respective areas of authorization;
·the Regulation of Fixed and Wireless Number Portability (Resolution No. 460/2007, effective March 2009);
·the new Regulation of SMP (Resolution No. 477/2007, effective February 13, 2008);
·
the general plan of update of the regulation of the telecommunications in Brazil (“Plano Geral de Atualização da Regulamentação das Telecomunicações do Brasil” – Resolution No. 516/2008, or “PGR”);
·the general norms of customer interaction service by telephone, with the objective of improving the quality of services (Decree No. 6523/2008);
·the Methodology of the Calculation of the WACC (Resolution No. 535/2009);
·amendment of the regulation of the 3400 MHz to 3600 MHz band, allowing it to apply additionally to mobile services (Resolution No. 537/2010);
·the regulation of the Broadband Power Line (BPL), allowing this service to apply to multimedia communication (SCM) (Resolution No. 527/2009);
·related Invitation Document No. 002/2007/SPV-ANATEL regarding the auction organized in December 2007 of new licenses for the 1900-2100 MHz radio frequency bands (3G licenses), denominated bands “F,” “G,” “I” and “J,” which stated that, within a maximum allowed period of eighteen months from the publication of the Terms of Authorization (it occurred on April 30, 2008), the authorizations resulting from this auction would be combined with the existing SMP authorizations of the bid winners when pertaining to the same region of the general authorization plan of SMP. In accordance with this Invitation Document, in January 2010, ANATEL published an act determining the unification of our SMP authorizations in Regions II (states of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and the Federal District) and III (state of São Paulo) of the PGA-SMP, with only one SMP authorization for each of these Regions (Terms of Authorization No. 005/2010 and 006/2010, signed in January 2010, for Region II and III, respectively). Vivo acquired spectrum licenses in band “J” in regions where it possesses SMP licenses. Moreover, the Invitation Document modified the rule for the renewal of radio frequency licenses and requires the inclusion in the calculation of the operating profits both the profits arising from remuneration for the use of the SMP network and the profits of the service plans;
·related Invitation Document No. 002/2010/ANATEL, regarding the auction organized in December 2010 of new licenses for the 1900-2100 MHz radio frequency band denominated the “H” band, for extension bands and for available frequencies at “A,” “D,” “E,” “M” and TDD bands, which modified the rule for the renewal of radio frequency licenses and requires the inclusion in the calculation of the operating profits both the profits arising from remuneration for the use of the SMP network and the profits of the service plans;
·the regulation for the exploration of SMP by means of Virtual Network, which makes possible the creation of the “agent” and the Authorized of Mobile Virtual Network (Resolution No. 550/2010). In accordance with this regulation approved by ANATEL, Mobile Virtual Network Operators may operate either as agents or as virtual network licensees. An agent represents the personal mobile service provider through the establishment of a representation agreement, which must be ratified by ANATEL. The agent’s activity is not defined as a “telecommunications service” so this is of significant interest to companies that operate in other sectors such as large retailers, banks and football teams. However, the activity of the virtual network licensee does fall within the definition of “telecommunications service” and is thus subject to all applicable rules;
·the assignment of the bands of 451 MHz to 458 MHz and 461 MHz to 468 MHz to the Personal Mobile Service, Fixed Switched Telephone Service and to the Multimedia Communication Service, for access to the services of telephony and data in broadband, particularly in rural areas (Resolution No. 558/2010);
·the assignment of the bands of 2500 MHz to 2690 MHz to the Personal Mobile Service and Fixed Switched Telephone beyond Multimedia Communication Service and Pay Television by means of Multichannel Multipoint Distribution Service (MMDS) for which it was previously assigned (Resolution No. 544/2010);
·the regulation for evaluation of the efficiency of use of the radio frequency spectrum (Resolution No. 548/2010); and
·the addition of a ninth digit in the numbers of the mobile telephones of area 11, raising the capacity of numeration in the metropolitan region of São Paulo and eliminating definitively the problem of scarcity of numeration in this area (Resolution No. 553/2010).
·Resolution No. 588/2012 – Regulates network compensation for the STFC.  This regulation revised the method of charging for TU-RL during the reduced time period for calls under two minutes of duration, and the change in Bill and Keep regime.
·
Resolution No. 600/2012 – Approved the competition goals plan (PGMC).  The main goals of PGMC are focused on the wholesale marked and network infrastructure sharing, including: (1) passive infrastructure for transport and access networks; (2) call termination in mobile networks; (3) roaming (4) fixed network infrastructure for the transmission of date through copper cables in transmissions of 10mbps; and (5) wholesale fixed network infrastructure for local and long distance transmission of data under 35mbps.
·with an aim to restructure the process of assessing the quality of mobile service, with the inclusion of new processes and measurement of new indicators to verify the quality of mobile broadband and the quality perceived by the user, and the modernization of existing indicators, ANATEL issued on October 28, 2011 (published in the D.O.U. on October 31, 2011), Resolution No. 575/2011, which approved the Regulation for the Management of Quality of Provision of Personal Mobile Service (SMP-RGQ). The new Regulation innovates by providing assessments of the network connection and their respective data transmission rate, especially aspects of availability, stability and connection speed data network. In addition, the resolution established the formation of “GIPAQ” (Group Deployment Process Quality Measurement), which will be responsible for implementing the processes on the quality indicators for the “Guaranteed Instant Transmission Rate” and “Guaranteed Average Transmission Rate.” The methodology and procedures regarding the collection of indicator data for data connections will be defined by this group, composed of providers, ANATEL and a “Quality Measurement Authority” (EAQ), which shall be responsible for implementing these processes and will be hired by the service providers until February 29, 2012. All costs associated with implementing the new procedures for measuring quality will be paid by providers of the SMP and the impacts of the Regulations are still being evaluated, mainly its financial aspect. Also, through the issuance of Resolution No. 574/2011, which approved the Rules of Quality Management (SCM-SCM RGQ) on October 28, 2011 (published in the D.O.U. on October 31, 2011), ANATEL set targets for service quality, as well as updated definitions for indicators and their calculation methods.
·the Regulation on criteria for adjustment of tariffs for calls from the STFC involving access the SMP or SME, approved by Resolution No. 576/2011, dated October 28, 2011, establishes criteria for the gradual readjustment of VCs until 2014. With respect to VU-M fees, for the period before the effectiveness of the cost model established by this Resolution, ANATEL defined transition rules if no pact is reached regarding the VU-M fees. A reduction factor (R) to be applied in the formula for readjustment of the calls involving the PSTN access the Personal Mobile Service.
·
VCt≤VCt0 x (1-R-FA) x (ISTt / ISTt0), where R corresponds to the “Reduction Factor” (Fator de Redução) and FA to the “Damping Factor” (Fator de Amortecimento), the percentage of which depends on inflation in the corresponding period.
The Reduction Factor to be applied in the next readjustment of the VC rate for fixed-mobile calls is following the schedule below:
·for the first readjustment, ANATEL applied a Reduction Factor of 18% on April 2012;
·for the second readjustments, ANATEL applied a Reduction Factor of 12% on April 2013; and
·if the cost model has not yet produced results, the third readjustment will be subject to a Reduction Factor of 10% by April 2014.
The “Damping Factor” has the following scale: 0 if inflation is less than 10%; 0.01 if inflation is between 10% and 20% and 0.02 if inflation is above 20%.
For the VU-M fees, they remain freely negotiated and in case there is no agreement as a result of the new VC determined according the formula above, any reduction of these fees will be applied to the VU-M fee up to the VU-M / VC1 ratio to achieve 70%. From this level, the reduction will also be assessed in other components of the VCs, maintaining this ratio. As an example, in 2013, since the concessionaries and the mobile operators did not reach an agreement, ANATEL has determined that values for VC-1, VC-2 and VC-3 must be reduced by 8.77%.

According to Resolution No. 600, ANATEL established that the RVU-M 2014 should be at most 75% of the amount applicable at the end of 2013 and the RVU-M 2015 should be at most 50% of the amount applicable at the end of 2013.  Beginning in February 2016, VU-M will be determined based on cost modeling.
Mobile Rate Regulation
With respect to our Basic Plan and certain roaming charges incurred in connection with alternative service plans, our authorizations continue to provide for a price cap mechanism to set and adjust rates on an annual basis. The cap is the value with the rate of inflation deducted from the productivity estimated by ANATEL. The price cap is revised annually to reflect the rate of inflation as measured by the IGP DI. However, mobile operators are able to freely set the rates for alternative service plans.
The initial price cap agreed to by ANATEL and us in our authorizations had been based on the previously existing or bidding prices, and was adjusted annually on the basis of a formula contained in our authorizations. The price cap has been revised to reflect the rate of inflation as measured by the IGP DI.
Other telecommunications companies that interconnect with and use our network must pay certain fees, primarily an interconnection fee. The interconnection fee is a flat fee charged per minute of use. Since 2005, ANATEL has permitted free negotiations for mobile interconnection, or VU-M, fees and by July 2005, local-fixed concessionaires and mobile operators had reached a provisional agreement with respect to VU-M fees for local calls, or VC1 (the agreement guaranteed a 4.5% increase in fees). ANATEL approved that provisional agreement, and in March 2006, approved another provisional agreement for VU-M fees for long-distance calls, VC2, VC3 and international, among the same operators that made the VC1 agreement.
In July 2007, ANATEL approved a provisional agreement among the fixed-line operators Telefônica, Telemar, Brasil Telecom, CTBC Telecom and Sercomtel and the mobile operators for interconnection fees for VC1, VC2 and VC3 calls that provides for an annual adjustment of 1.97143% to interconnection fees in Region I (Telemar’s Region) and an annual adjustment of 2.25356% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region).
In January 2008, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, taking into consideration the period since January 2004, that provides for an annual adjustment of 4.5% as of March 2006 and an annual adjustment of 1.97143% or 2.25356% as of July 2007.
In July 2008, ANATEL approved a provisional agreement among the fixed-line operators Telefônica, Telemar, Brasil Telecom, CTBC Telecom and Sercomtel and the mobile operators for interconnection fees for VC1, VC2 and VC3 calls that provides for an annual adjustment of 1.89409% to interconnection fees in Region I (Telemar’s Region) and an annual adjustment of 2.06308% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region).
In March 2009, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, for the period from 2007 to 2008, that provides for an annual adjustment of 1.89409% in Region I (Telemar’s Region) or 2.06308% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region) as of July 2008.
In September 2009, even though it had a provisional agreement between the fixed-line operators Telefônica, Telemar, Brasil Telecom and Sercomtel and the mobile operators, without CTBC Celular, ANATEL decided not to approve the readjustment of the local (VC1) and long-distance (VC2 and VC3) fixed-to-mobile calls. In February 2010, this readjustment of the VC1, VC2 and VC3, relative to the period from 2008 to 2009, was approved by
ANATEL and the provisional agreement of VU-M fee readjustment (68.5% of the approved readjustment of approximately 0.97% for the VC1) could be applied.
In June 2010, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, for the period from 2008 to 2009, for the application of the VU-M fee readjustment (68.5% of the approved readjustment of approximately 0.97% for the VC2 and VC3).
By the end of 2011, Vivo entered into an agreement with Oi (Regions I and II) and us (Region III) for the recognition of the VU-M fee paid at the time and agreed to maintain this amount for an additional 24 months, based on the VC1 readjustment pleaded by both these companies to ANATEL. However, these fees were not approved by ANATEL due to the publication of ANATEL’s Resolution No. 576/2011, which addresses the criteria for adjustment of fees for calls from fixed-lines involving access to the SMP or SME. On January 25, 2012, ANATEL published Act No. 486, with the new fees for VC1, VC2 and VC3 (with an average reduction of 10.78%) and, on February 22, 2012, ANATEL published Act No. 1,055 with new VU-M fees (with an average reduction of 14%). However, Oi obtained an injunction in Federal Court to have its readjustment request analyzed by ANATEL. This decision is subject to appeal. See “—Interconnection Regulation.”
Also, ANATEL published the Invitation Document No. 002/2007/SPV-ANATEL, which relates to the December 2007 auction of new licenses for the 1900-2100 MHz radio frequency bands (3G licenses).  Under this Invitation Document, the authorizations resulting from the auction of will be combined with the existing authorizations belonging to the bid winners when pertaining to the same region of the general authorization plan of SMP (PGA-SMP) in the period of eighteen months from the publication of the Terms of Authorization (which occurred on April 30, 2008).
As a result, ANATEL published in January 2010 an act determining the merger of our SMP authorizations in Regions II (State of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and the Federal District) and III (state of São Paulo) of the PGA-SMP, with an SMP authorization for each one of these Regions (Terms of Authorization No. 005/2010 and 006/2010, signed in January 2010 for Regions II and III, respectively).
Moreover, ANATEL determined that the value of the VU-M fee should be unified for each Region of the PGA-SMP and freely negotiated beginning on November 1, 2009 (eighteen months from April 30, 2008). Until this date, mobile operators charged a VU-M fee for authorization of the SMP. In February 2010, ANATEL defined the VU-M fee to be paid for Oi (fixed and mobile operators) and Brasil Telecom (fixed and mobile operators) to Claro, TIM, Vivo and Vivo Participações (the latter being the result of the ANATEL-authorized merger of Telemig Celular S.A. into Vivo Participações in March 2010), for the region of the PGA-SMP, as a result of the unification of the SMP authorizations.
ANATEL launched on August 25, 2011 the “Project Cost Model” (Projeto Modelo de Custos). The project is associated, among other things, with determining fees for the use of the fixed telephony network and the calculation of reference values of the VU-M fee and EILD (Industrial Use of Dedicated Lines) for telecommunications service providers.
At launch, ANATEL signed a US$8.22 million agreement with the consortium of Advisia, Analysis Mason and Grant Thornton, which has two years to perform work in support of ANATEL. This consortium won the international bidding process conducted by the International Telecommunication Union (ITU).
The cost model is of great relevance to ANATEL in carrying out public sector policies, as its development will allow access to cost management information of the different business areas and product lines of telecommunications services providers, contributing to the improvement of regulation of the sector as a whole.
In 2012, and according to Resolution 600/2012, ANATEL established that the customers’ relevant specific needs.mobile termination rate of reference for providers having significant market power based on a Cost Model would become effective on February 24, 2016. This termination rate was established by Resolution 438/2006 and will be used only in cases where an arbitration proceeding is necessary.
 
We believe that the brand strength
Internet and Related Services in Brazil
In Brazil, Internet service providers, or ISPs, are deemed to be suppliers of ourvalue-added services and not telecommunications service providers. ANATEL’s Resolution No. 190 requires cable operators to act as carriers of third-party Internet service providers. The Brazilian House of Representatives is considering a law that would penalize Internet service providers for knowingly providing services that allow illegal goods or services to be sold on the skills of our staff are our key differentiators in the market, which guarantees us the ability to innovateInternet, and produce new business opportunities .would impose confidentiality requirements on Internet service providers regarding nonpublic information transmitted or stored on their networks.
 
Customer ServiceObligations of Telecommunications Companies
 
Our principles of corporate operations state that we must always offer our clients innovativeWe and trustworthy products and services of high quality and at reasonable prices. We continually improve theother telecommunications service providers are subject to obligations concerning quality of our productsservice, network expansion and modernization. The concession telecommunication companies are also subject to a set of special restrictions regarding the services throughthey may offer, which are listed in the Plano Geral de Outorgas (PGO), or General Plan of Grants, and special obligations regarding network expansion and modernization contained in the General Plan on Universal Service Targets.
In 2008, the presidential decree published with the General Plan of ourGrants increased the flexibility of telecommunications platform and its management systems,provider groups as well as its operational support management systems, and an organizational structure with as few levels as possible, bringing the company closerSTFC concessionaires by allowing such providers to the customers.provide services in up
 
 
In
to two General Plan of Grants regions. Before this decree, telecommunications provider groups holding STFC concessions could offer STFC services in only one region under the first quarter of 2010, rainfall in the city of São Paulo reached a 60-year record with 480 milliliters during the month of January, according to the National Institute of Metrology (Instituto Nacional de Meteorologia). The severe weather conditions resulted in an increase in repair requests for residential phone lines.public regime.
 
Under BrazilianAny breach by the companies of telecommunications regulations, our concessionlegislation or of any obligation set forth in their authorizations may result in a fine of up to R$50 million.
The mobile service authorizations of  Vivo involve obligations to meet quality of service standards the system’s ability to make and authorization contractsreceive calls, call failure rates, the network’s capacity to handle peak periods, failed interconnection of calls and customer complaints. ANATEL published the method for providing services (fixed commuted, communicationcollecting these quality service standards data on April 23, 2003 (ANATEL Resolution No. 335/03 and multimedia telephone and pay TV) contain required targets that must be reached with respect to317/02). In July 2010, ANATEL published Public Consultation No. 27/2010, revising the General Plan of Standards of Quality of the SMP.
To restructure the process of assessing the quality of services that applymobile service, with the inclusion of new processes and measurement of new indicators to access times for special service codes, response times for requested information for access codes, national and international call completions, repair requests, fulfillmentcheck the quality of repair requests, fulfillment of address change requestsmobile broadband and the quality perceived by the user, and the modernization of billing documents.existing indicators, ANATEL issued on October 28, 2011 (published in the D.O.U. on October 31, 2011), Resolution No. 575/2011, which approved the Regulation for the Management of Quality of Provision of Personal Mobile Service (SMP-RGQ).
 
ServiceThe new Regulation provides for the assessment of the network connection and their respective data transmission rate, assessing aspects of availability, stability and connection speed for the data network. In addition, the rule established the formation of GIPAQ (Deployment Group of Quality Measurement Process), which is responsible for implementing the processes on the quality improvementsindicators for the “Instant Transmission Rate Guarantee “and “Average Transmission Rate Guarantee.”
The methodology and procedures regarding the collection of data connection indicators has been defined by a group composed of providers, ANATEL and Quality Authority (EAQ), which shall be responsible for implementing these processes and which has been hired by the mobile operators, as a group, starting with February 29, 2012. All costs associated with implementing the new procedures for measuring quality are borne by the providers of SMP services.
Initially, targets were focuseddefined by at least 60% of the speed hired by users and 20% of the instant speed. On November 2013, ANATEL raised the target values and in five2014 and 2015 there will be new raises.
In July 2012, ANATEL suspended the sale and activation of the mobile lines of three major strategic projects, with weekly status meetingsBrazilian operators. Vivo was not affected by this measure. Since then, ANATEL has requested from operators, the submission of an Action Plan for Quality Improvement of the Mobile Telephony. Vivo had its plan approved on September 10, 2012. As of early 2013, ANATEL has been regularly publishing measurement results for predefined indicators.
Restrictions on Companies to Provide STFC in the Public Regime
Public regime companies are also subject to certain restrictions on alliances, joint ventures, mergers and an executive officer as sponsor, including multifunctional teams from different departments. We describe below our main strategic projects:acquisitions, including:
 
 ·IT improvements: maintenancea prohibition on holding more than 20% of the voting shares in any other public regime company, unless previously approved by ANATEL, according to ANATEL’s Resolution No. 101/99; and review of quality control systems and objectives, drawn from the client’s perspective, with the establishment of service level targets and system availability;
 
 ·Network improvement and stabilization: maintenance and review of quality control systems and objectives, drawn from the client’s perspective, with the establishment of service level targets and system availability, expansion of network capacity and investments in preventive and corrective maintenance;a prohibition on public regime companies to provide similar services through related companies.
Network Expansion and Quality of Service
We are subject to the General Plan for Universal Service Targets (Plano Geral de Metas para a Universalização) and the General Plan of Quality Targets (Plano Geral de Metas de Qualidade), each of which respectively requires that we undertake certain network expansion activities with respect to our fixed-line services and meet specified quality of service targets. The timing for network expansion and benchmarks for quality of service are revised by ANATEL from time to time.
The decree altering the General Plan for Universal Service Targets rescinded in 2008 the obligation of telecommunications concessionaires to install telecommunications service centers (providing calling and data access to walk-in customers) and substituted such obligation with an obligation to roll out broadband network infrastructure
throughout the municipalities serviced by such concessionaires. In compliance with the decree, in 2011, all municipalities in Brazil had infrastructure for broadband networking. This obligation made us implement an additional network infrastructure in 257 of the 622 municipalities in our concession region.
Moreover, we have, as have other telecommunications concessionaires, committed to provide free Internet access to public schools during the term of our concession grant (until 2025).
If a public regime company does not fulfill its obligations under the General Plan for Universal Services and the General Plan for Quality Targets, there are various monetary penalties that may be imposed by ANATEL. A company may lose its license if ANATEL considers it incapable of providing basic services under the two General Plans.
General Plan for the Universalization of the Fixed Switched Service (PGMU III)
On June 30, 2011 the Brazilian government published Decree No. 7,512 related to the General Plan for the PGMU III. The PGMU III sets new targets for Telefone de Uso Público (public phones) density in rural and poor areas and goals related to AICE and bidding for the 450 MHz and 2500 MHz spectrum ranges (to, respectively, meet the needs of rural regions and develop fourth generation mobile telephony). Also according to the new PGMU, the backhaul used to meet the commitments of universalization was characterized as a reversible asset.
On October 25, 2012, ANATEL published Resolution No. 598/2012, which addresses population density, setting deadlines to meet access requests and benchmarks for use of the public telephone plant and the establishment of a list of agencies that can request access to its location. Review of deadline for proposing service plans and the establishment of universal obligations disclosure.
ANATEL approved other resolutions and consents in 2013:
 
 ·Basic telephony service improvements: review
Resolution No. 607/2013: Amends the Fixed Telephony Numbering Regulation, enabling the efficient allocation of process and contracts with outsourced companies that render field services to us (installation, repairs and changes of address);Provider Selection Codes (CSP).

·
Resolution No. 608/2013: Amends the Account Separation and Allocation Regulation (RSAC) in order to make Accounts Document Separation and Allocation (DSAC) simpler and aligned to international standards.

·
Resolution No. 614/2013: Establishes the new Regulation for Multimidia Communications Service (“Serviço de Comunicação Multimidia – SCM).

·
Resolution No. 615/2013: Amends the Fixed Telephony Service Regulation (STFC), in order to align it with the other regulations regarding fixed telephony.

·
Resolution No. 619/2013: Amends the Account Separation and Allocation Regulation (RSAC) in order to standardize the allocation of historical and current costs of operators.

·
Resolution No. 622/2013: Creates conditions to enable the provision of fixed telephony in rural areas, as foreseen in the General Plan for the PGMU III.

·
Resolution No. 623/2013: States that, telecommunications services providers with more than 1 million customers must create councils with society representative to discuss proposals for improving the services quality.

·
Resolution No. 629/2013: Approves the Conduct Adjustment Regulation, that set the rules for the operators to swap fines for investment.

Other Regulatory Issues
In 2007, ANATEL published Resolution No. 477/2007, effective on February 13, 2008, relating to alterations in the regulation of SMP, which has contributed to an increase in our operating costs. In the new regulation, ANATEL
notes areas of vital importance for mobile business, such as the necessity for retail stores in the cities within an operator’s coverage areas, increases in the validity periods of prepaid cards and places limits on the period of time during which customers may not leave service plans. These new regulations may have an adverse effect on our revenues and results of operations. To minimize the impacts resulting from these regulatory changes, we had already prepared ourselves during the last quarter of 2007, to meet and comply with the terms set forth by the new regulation, mainly those related to the customer service which affect procedures and required significant changes to our systems. In 2009, we continued establishing retail stores in the cities within our coverage areas, pursuant to the provisions of Resolution No. 477/2007. In 2009, we also established mediation centers to attend to users with hearing and speech impediments, pursuant to the provisions of Resolution No. 477/2007. Our plans for achieving the goals set by this new regulation was extend to August 13, 2011 and all goals relating to Resolution No. 477/2007 were achieved by the company and certified by ANATEL.
On November 21, 2008, the Brazil Government published decree 6,654/2008, for the revision of the fixed-line General Plan of Grants, allowing fixed-line concessionaires to operate in more than one region of the country. This change allowed Telemar Norte Leste S.A.—Telemar or Oi— to acquire Brasil Telecom.
ANATEL granted on August 18, 2011 prior consent to the company to transfer to Vivo its authorizations for STFC service in local mode, domestic long-distance and international long-distance in Regions I and II of the General Plan of Grants (outside of São Paulo). On September 8, 2011 the Extract of the Authorization Term was published in the D.O.U. with the transfer of the STFC licenses in Regions I and II to Vivo. As a result, Vivo began to offer the STFC across its area, except for the State of São Paulo, using basically the network elements and some radio frequencies that support the provision of the SMP.
Under the SMP regime, we receive revenues from interconnection fees paid to us by wire line long-distance operators due to long-distance traffic originating and terminating on our network. On March 24, 2011, ANATEL approved the corporate restructuring of Vivo Participações and Vivo, which are now controlled by the company and not by Brasilcel. The operation resulted in the final merger of shares of Vivo Participações into the company.  See “Item 4. History and Development of the Company–A. Historical Background–Corporate Restructuring Involving Vivo Participações”.
On August 18, 2011, through Act 5,703/2011, dated August 16, 2011, ANATEL approved the merger of Vivo Participações into the company, with the transfer of the SMP authorizations and respective authorizations terms held by Vivo Participações to Vivo, as well as the resignation by Vivo of its SCM authorization.
On October 2012, the board of directors of ANATEL approved the inclusion of interconnection, facilities, operational and other commodity revenues to the basis for calculating the amount owed in the renewal of the authorization terms for radio frequencies.  In addition, according to the concession agreements for fixed line services, we are required to pay an amount equal to 2% of our net revenues for basic and alternative service plans, every two years.
On July 2012, we received notice that a cost model was being revised for fixed-line as well as mobile operations.  Concurrently, ANATEL published a request for comments and suggestions regarding the preparation and implementation of the cost model. Resolution No. 608/2013 began with that consultation and was published on April 2013, simplifying the accountability process and adapting the Regulatory Chart of Accounts. In August 2013, ANATEL approved Resolution No.619/2013 that standardized information about the historical and current costs of operators.
Between September and November, 2013 a Public Consultation was held by ANATEL to discuss the determination of the maximum use fees for the fixed and mobile telephony and EILD (Industrial Use of Dedicated Lines), based on the Cost Model (DSAC). The subject is now being studied by ANATEL.
New Regulations for Restricted Access Services– SeAC
On September 12, 2011, the Brazilian Congress adopted Law 12,485/2011 as a result of Bill 116, which establishes a new legal framework for audiovisual communication with restricted access. This law opens the Pay TV market by enabling telecom operators to offer audiovisual content to subscribers through their networks, creating a new service called Restricted Access Services (Serviço de Acesso Condicionado, or SeAC). The absence of restrictions on foreign capital to be invested in SeAC providers, as well as the elimination of restrictions for the
provision of other telecommunications services through STFC, allow us to provide Pay TV services, as well as other telecommunication services previously limited under the General Telecommunications Law.
According to Law 12,485/2011, the SeAC service has replaced current cable subscription TV services, subscription TV, MMDS and DTH and will be regulated by ANATEL. As a result of this law, ANATEL introduced in December 2011 the proposed regulations for Pay TV services through Public Consultation No. 65/2011, including license grants, installation and licensing of stations and mandatory distribution programming channels. The Public Consultation was finalized on February 2, 2012 and resulted in Resolution No. 581, issued by ANATEL on March 28, 2012, as well as the new Authorization Terms of the SeAC.
Law No. 12,485/2011 also established an annual payment to Condecine (Contribuição para o Desenvolvimento da Indústria Cinematográfica) to be made by providers of telecommunication services and amended Law No. 5,070/1966 by revising the amount due as Inspection Fee (Taxa de Fiscalização de Funcionamento) for telecommunication stations from 45% to 33% of the Installation Fee (Taxa de Fiscalização de Instalação). The amount due to Condecine is approximately 12% of the Installation Fee for telecommunication services and must be paid yearly by March 31 of each year.
As a result of Law No. 12,485/2011, the National Cinema Agency (Agência Nacional do Cinema), or Ancine issued one public consultation by the end of 2011 and one public consultation in 2012 to regulate the registration of economic agents.
In 2013, we had our licenses adapted to the new regulation and was recognized as an economic agent by ANCINE.
Interconnection Regulation
Under the General Telecommunications Law, all mobile telecommunications service providers must provide interconnection upon the request of any other mobile or fixed-line telecommunications service provider. More specifically, telecommunications service providers are classified as providers of either collective or restricted services. All mobile operators, including SMP service providers, are classified by ANATEL as collective service providers. All providers of collective services are required to provide interconnection upon request to any other collective service provider. Since 2005, telecommunications service providers have been permitted to freely negotiate the terms and conditions upon which interconnection will be provided, subject to price caps and other rules established by ANATEL. For example, providers must enter into agreements regarding, among other things, tariffs and technical issues with all parties on a nondiscriminatory basis and starting in 2005, to have a more homogeneous system and to accelerate the negotiation of interconnection contracts, ANATEL has required a standard interconnection network from STFC and SMP Operators through an offer made publicly and equitably.
If parties to an interconnection agreement cannot agree upon the terms and conditions of interconnection, ANATEL may determine those terms and conditions by arbitration. Interconnection agreements must be approved by ANATEL and may be rejected if they are contrary to the principles of free competition and the applicable regulations. ANATEL has adopted, from time to time, various regulations governing interconnection rules. The following are the material regulations currently applicable to our business:
 
 ·
Broadband service (Speedy) improvements: auditing process in 100%the new General Regulation of the sales in all sales channels to assure that our clients will receive full information about the speed and product acquired, in addition to a certifying process of field repairs before completion of the process; andInterconnection (“Regulamento Geral de Interconexão”–Resolution No. 410/2005, or “RGI”);
 
 ·Improvement in the billing process: implementationRegulation of processes to reduce billing errorsSeparation and technical problems for fixed-line servicesAllocation of Costs (approved by Resolution No. 396/2005) and broadband access.its annexes (approved by Resolutions No. 480/2007, 483/2007, 503/2008, 608/2013 and 619/2013);
The results were favorable and we registered a decrease of 21.5% in the total number of calls to our customer service department between the first quarter of 2010 and the last quarter of 2010.
In order to continue improving the quality of our services and to guarantee customer satisfaction, our measures include:
 
 ·Continued emphasisResolution No 590/2012 – Regulates the use of industrial dedicated lines and sets forth new rules for providers with significant market power and reduces the standard circuit reference rate by approximately 30%. These reference rates are used in instances arbitration or other forms of alternative dispute resolutions. In addition, ANATEL granted service providers a four month period during which to adopt these rules.  We have filed a claim against ANATEL to question the management on productlegality of retroactively applying this new regulation and service quality and on customer satisfaction with weekly meetings attendedto address ANATEL’s definition of significant market power as we understand there to be competition in the areas indicated by our senior officers;them.

 ·the Regulation of Remuneration of Use of customer satisfaction surveys focused on the Company’s main activities, such as sales, commercial assistance, technical assistance, installationSMP Providers Networks (Resolution No. 438/2006). In November 2010, ANATEL published Resolution No. 549/2010 modifying Resolution No. 438/2006 and repairs, retention and back office support. These surveys provide more comprehensive knowledge of our customer evaluation of each of the specific processes;

·  Continued analyses of satisfaction surveys with identification of the critical factors for customers and main points for an improved analysis of the correlation of the results with the operational indicators of the company;

·  Maintaining an increased emphasis on programs and projects focused on customer satisfaction, oriented toward and prioritized on customer satisfaction survey results together with internal evaluation and evaluation by outside consultants to help focus on action items of primary importance to customers;

·  Implementation of a process for control, approval and promotion of new products, with the goal of releasing products and promotions to customers that have passed all necessary tests and approvals; and
 
 
providing that the groups that include SMP operators with participation rates lower than 20% in the market of mobile telephony combined in each one of the regions of the General Plan of Authorizations of SMP (PGA-SMP), are considered groups who lack significant market power in the offer of mobile interconnection, in their respective areas of authorization;
 ·Broad reviewthe Regulation of Fixed and Wireless Number Portability (Resolution No. 460/2007, effective March 2009);
·the new Regulation of SMP (Resolution No. 477/2007, effective February 13, 2008);
·
the general plan of update of the broadband technical assistance processesregulation of the telecommunications in order to decrease the repair period and increase the level of successful solutions.Brazil (“Plano Geral de Atualização da Regulamentação das Telecomunicações do Brasil” – Resolution No. 516/2008, or “PGR”);

Seasonality
·the general norms of customer interaction service by telephone, with the objective of improving the quality of services (Decree No. 6523/2008);
 
Our business and results of operations are not materially affected by seasonal fluctuations in the consumption of our services.
·the Methodology of the Calculation of the WACC (Resolution No. 535/2009);
 
Regulation of the Brazilian Telecommunications Industry
·amendment of the regulation of the 3400 MHz to 3600 MHz band, allowing it to apply additionally to mobile services (Resolution No. 537/2010);
 
General
·the regulation of the Broadband Power Line (BPL), allowing this service to apply to multimedia communication (SCM) (Resolution No. 527/2009);
 
Our business, including the services we provide and the rates we charge, is materially affected by comprehensive regulation under the General Telecommunications Law and various administrative rules thereunder. Our companies that operate under a concession are authorized to provide specified services and have certain obligations, according to the Plano Geral de Metas de Universalização, or General Plan on Universal Service Targets and the Plano Geral de Metas de Qualidade, or General Plan on Quality Targets.
·related Invitation Document No. 002/2007/SPV-ANATEL regarding the auction organized in December 2007 of new licenses for the 1900-2100 MHz radio frequency bands (3G licenses), denominated bands “F,” “G,” “I” and “J,” which stated that, within a maximum allowed period of eighteen months from the publication of the Terms of Authorization (it occurred on April 30, 2008), the authorizations resulting from this auction would be combined with the existing SMP authorizations of the bid winners when pertaining to the same region of the general authorization plan of SMP. In accordance with this Invitation Document, in January 2010, ANATEL published an act determining the unification of our SMP authorizations in Regions II (states of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and the Federal District) and III (state of São Paulo) of the PGA-SMP, with only one SMP authorization for each of these Regions (Terms of Authorization No. 005/2010 and 006/2010, signed in January 2010, for Region II and III, respectively). Vivo acquired spectrum licenses in band “J” in regions where it possesses SMP licenses. Moreover, the Invitation Document modified the rule for the renewal of radio frequency licenses and requires the inclusion in the calculation of the operating profits both the profits arising from remuneration for the use of the SMP network and the profits of the service plans;
 
ANATEL is the regulatory agency established by the General Telecommunications Law. ANATEL is administratively and financially independent of the Brazilian government. Any proposed regulation by ANATEL is subject to a period of public comment and, occasionally, is subject to public hearings, and its decisions may be challenged in the Brazilian courts.
·related Invitation Document No. 002/2010/ANATEL, regarding the auction organized in December 2010 of new licenses for the 1900-2100 MHz radio frequency band denominated the “H” band, for extension bands and for available frequencies at “A,” “D,” “E,” “M” and TDD bands, which modified the rule for the renewal of radio frequency licenses and requires the inclusion in the calculation of the operating profits both the profits arising from remuneration for the use of the SMP network and the profits of the service plans;
 
Concessions and Authorizations
·the regulation for the exploration of SMP by means of Virtual Network, which makes possible the creation of the “agent” and the Authorized of Mobile Virtual Network (Resolution No. 550/2010). In accordance with this regulation approved by ANATEL, Mobile Virtual Network Operators may operate either as agents or as virtual network licensees. An agent represents the personal mobile service provider through the establishment of a representation agreement, which must be ratified by ANATEL. The agent’s activity is not defined as a “telecommunications service” so this is of significant interest to companies that operate in other sectors such as large retailers, banks and football teams. However, the activity of the virtual network licensee does fall within the definition of “telecommunications service” and is thus subject to all applicable rules;
 
Concessions are licenses to provide telecommunications services that are granted under the public regime, while authorizations are licenses to provide telecommunications services granted under the private regime.
·the assignment of the bands of 451 MHz to 458 MHz and 461 MHz to 468 MHz to the Personal Mobile Service, Fixed Switched Telephone Service and to the Multimedia Communication Service, for access to the services of telephony and data in broadband, particularly in rural areas (Resolution No. 558/2010);
 
Companies that provide services under the public regime, known as the concessionary companies, are subject to certain obligations as to quality of service, continuity of service, universality of service, network expansion and modernization.
 
Companies that provide services under the private regime, known as the authorized companies, are generally not subject to the same requirements regarding continuity or universality of service; however, they may be subject to certain network expansion and quality of service obligations set forth in their authorizations.
Companies that operate under the public regime include us, Embratel, Oi, CTBC Telecom and Sercomtel. The primary public regime companies provide fixed-line telecommunications services in Brazil that include local, intraregional, interregional and international long-distance services. All other telecommunications service providers, including the other companies authorized to provide fixed-line services in our concession region, operate under the private regime.
Public regime companies, including us, can also offer certain telecommunications services in the private regime, of which the most significant are data transmission services.
Fixed-line Services—Public Regime. Our current concession agreements for the local, intraregional and interregional long-distance services, were extended on December 22, 2005, for an additional period of 20 years.
The current concession agreements contain a provision, amended by ANATEL on December 30, 2010, which states that the Concession Agreement may be amended on May 2, 2011 (formerly December 31, 2010), December 31, 2015 and December 31, 2020, to establish new conditions and new targets for universal access and quality, taking into consideration the conditions prevailing at the time, and defining, in the case of universal access targets, complementary resources, as provided by article 81 of Law No. 9,472 of 1997.
Under the renewed concession agreements and during the 20-year renewal period, we are required to pay a biennial fee equal to 2% of the gross revenue of the previous year, net of taxes and social contributions, arising from
 
 
·the assignment of the bands of 2500 MHz to 2690 MHz to the Personal Mobile Service and Fixed Switched Telephone beyond Multimedia Communication Service and Pay Television by means of Multichannel Multipoint Distribution Service (MMDS) for which it was previously assigned (Resolution No. 544/2010);
·the regulation for evaluation of the efficiency of use of the radio frequency spectrum (Resolution No. 548/2010); and
·the addition of a ninth digit in the numbers of the mobile telephones of area 11, raising the capacity of numeration in the metropolitan region of São Paulo and eliminating definitively the problem of scarcity of numeration in this area (Resolution No. 553/2010).
·Resolution No. 588/2012 – Regulates network compensation for the STFC.  This regulation revised the method of charging for TU-RL during the reduced time period for calls under two minutes of duration, and the change in Bill and Keep regime.
·
Resolution No. 600/2012 – Approved the competition goals plan (PGMC).  The main goals of PGMC are focused on the wholesale marked and network infrastructure sharing, including: (1) passive infrastructure for transport and access networks; (2) call termination in mobile networks; (3) roaming (4) fixed network infrastructure for the transmission of date through copper cables in transmissions of 10mbps; and (5) wholesale fixed network infrastructure for local and long distance transmission of data under 35mbps.
·with an aim to restructure the process of assessing the quality of mobile service, with the inclusion of new processes and measurement of new indicators to verify the quality of mobile broadband and the quality perceived by the user, and the modernization of existing indicators, ANATEL issued on October 28, 2011 (published in the D.O.U. on October 31, 2011), Resolution No. 575/2011, which approved the Regulation for the Management of Quality of Provision of Personal Mobile Service (SMP-RGQ). The new Regulation innovates by providing assessments of the network connection and their respective data transmission rate, especially aspects of availability, stability and connection speed data network. In addition, the resolution established the formation of “GIPAQ” (Group Deployment Process Quality Measurement), which will be responsible for implementing the processes on the quality indicators for the “Guaranteed Instant Transmission Rate” and “Guaranteed Average Transmission Rate.” The methodology and procedures regarding the collection of indicator data for data connections will be defined by this group, composed of providers, ANATEL and a “Quality Measurement Authority” (EAQ), which shall be responsible for implementing these processes and will be hired by the service providers until February 29, 2012. All costs associated with implementing the new procedures for measuring quality will be paid by providers of the SMP and the impacts of the Regulations are still being evaluated, mainly its financial aspect. Also, through the issuance of Resolution No. 574/2011, which approved the Rules of Quality Management (SCM-SCM RGQ) on October 28, 2011 (published in the D.O.U. on October 31, 2011), ANATEL set targets for service quality, as well as updated definitions for indicators and their calculation methods.
·the Regulation on criteria for adjustment of tariffs for calls from the STFC involving access the SMP or SME, approved by Resolution No. 576/2011, dated October 28, 2011, establishes criteria for the gradual readjustment of VCs until 2014. With respect to VU-M fees, for the period before the effectiveness of the cost model established by this Resolution, ANATEL defined transition rules if no pact is reached regarding the VU-M fees. A reduction factor (R) to be applied in the formula for readjustment of the calls involving the PSTN access the Personal Mobile Service.
·
VCt≤VCt0 x (1-R-FA) x (ISTt / ISTt0), where R corresponds to the “Reduction Factor” (Fator de Redução) and FA to the “Damping Factor” (Fator de Amortecimento), the percentage of which depends on inflation in the corresponding period.
The Reduction Factor to be applied in the renderingnext readjustment of basicthe VC rate for fixed-mobile calls is following the schedule below:
·for the first readjustment, ANATEL applied a Reduction Factor of 18% on April 2012;
·for the second readjustments, ANATEL applied a Reduction Factor of 12% on April 2013; and
·if the cost model has not yet produced results, the third readjustment will be subject to a Reduction Factor of 10% by April 2014.
The “Damping Factor” has the following scale: 0 if inflation is less than 10%; 0.01 if inflation is between 10% and 20% and 0.02 if inflation is above 20%.
For the VU-M fees, they remain freely negotiated and in case there is no agreement as a result of the new VC determined according the formula above, any reduction of these fees will be applied to the VU-M fee up to the VU-M / VC1 ratio to achieve 70%. From this level, the reduction will also be assessed in other components of the VCs, maintaining this ratio. As an example, in 2013, since the concessionaries and the mobile operators did not reach an agreement, ANATEL has determined that values for VC-1, VC-2 and VC-3 must be reduced by 8.77%.

According to Resolution No. 600, ANATEL established that the RVU-M 2014 should be at most 75% of the amount applicable at the end of 2013 and the RVU-M 2015 should be at most 50% of the amount applicable at the end of 2013.  Beginning in February 2016, VU-M will be determined based on cost modeling.
Mobile Rate Regulation
With respect to our Basic Plan and certain roaming charges incurred in connection with alternative service plans, our authorizations continue to provide for a price cap mechanism to set and adjust rates on an annual basis. The cap is the value with the rate of inflation deducted from the productivity estimated by ANATEL. The price cap is revised annually to reflect the rate of inflation as measured by the IGP DI. However, mobile operators are able to freely set the rates for alternative STFCservice plans.
The initial price cap agreed to by ANATEL and us in our concession area authorizations had been based on the previously existing or bidding prices, and was adjusted annually on the basis of a formula contained in our authorizations. The price cap has been revised to reflect the rate of inflation as measured by the IGP DI.
Other telecommunications companies that interconnect with and use our network must pay certain fees, primarily an interconnection fee. The interconnection fee is a flat fee charged per minute of use. Since 2005, ANATEL has permitted free negotiations for mobile interconnection, or VU-M, fees and by July 2005, local-fixed concessionaires and mobile operators had reached a provisional agreement with respect to VU-M fees for local calls, or VC1 (the agreement guaranteed a 4.5% increase in fees). ANATEL approved that provisional agreement, and in March 2006, approved another provisional agreement for VU-M fees for long-distance calls, VC2, VC3 and international, among the same operators that made the VC1 agreement.
In July 2007, ANATEL approved a provisional agreement among the fixed-line operators Telefônica, Telemar, Brasil Telecom, CTBC Telecom and Sercomtel and the mobile operators for interconnection fees for VC1, VC2 and VC3 calls that provides for an annual adjustment of 1.97143% to interconnection fees in Region I (Telemar’s Region) and an annual adjustment of 2.25356% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region).
In January 2008, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, taking into consideration the period since January 2004, that provides for an annual adjustment of 4.5% as of March 2006 and an annual adjustment of 1.97143% or 2.25356% as of July 2007.
In July 2008, ANATEL approved a provisional agreement among the fixed-line operators Telefônica, Telemar, Brasil Telecom, CTBC Telecom and Sercomtel and the mobile operators for interconnection fees for VC1, VC2 and VC3 calls that provides for an annual adjustment of 1.89409% to interconnection fees in Region I (Telemar’s Region) and an annual adjustment of 2.06308% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region).
In March 2009, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, for the period from 2007 to 2008, that provides for an annual adjustment of 1.89409% in Region I (Telemar’s Region) or 2.06308% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region) as of July 2008.
In September 2009, even though it had a provisional agreement between the fixed-line operators Telefônica, Telemar, Brasil Telecom and Sercomtel and the mobile operators, without CTBC Celular, ANATEL decided not to approve the readjustment of the local (VC1) and long-distance (VC2 and VC3) fixed-to-mobile calls. In February 2010, this readjustment of the VC1, VC2 and VC3, relative to the period from 2008 to 2009, was approved by
ANATEL and the provisional agreement of VU-M fee readjustment (68.5% of the approved readjustment of approximately 0.97% for the VC1) could be applied.
In June 2010, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, for the period from 2008 to 2009, for the application of the VU-M fee readjustment (68.5% of the approved readjustment of approximately 0.97% for the VC2 and VC3).
By the end of 2011, Vivo entered into an agreement with Oi (Regions I and II) and us (Region III) for the recognition of the VU-M fee paid at the time and agreed to maintain this amount for an additional 24 months, based on the VC1 readjustment pleaded by both these companies to ANATEL. However, these fees were not approved by ANATEL due to the publication of ANATEL’s Resolution No. 576/2011, which addresses the criteria for adjustment of fees for calls from fixed-lines involving access to the SMP or SME. On January 25, 2012, ANATEL published Act No. 486, with the new fees for VC1, VC2 and VC3 (with an average reduction of 10.78%) and, on February 22, 2012, ANATEL published Act No. 1,055 with new VU-M fees (with an average reduction of 14%). However, Oi obtained an injunction in Federal Court to have its readjustment request analyzed by ANATEL. This decision is subject to appeal. See “—ObligationsInterconnection Regulation.”
Also, ANATEL published the Invitation Document No. 002/2007/SPV-ANATEL, which relates to the December 2007 auction of Telecommunications Companies.” Eachnew licenses for the 1900-2100 MHz radio frequency bands (3G licenses).  Under this Invitation Document, the authorizations resulting from the auction of will be combined with the existing authorizations belonging to the bid winners when pertaining to the same region of the foregoing regulatory termsgeneral authorization plan of SMP (PGA-SMP) in the period of eighteen months from the publication of the Terms of Authorization (which occurred on April 30, 2008).
As a result, ANATEL published in January 2010 an act determining the merger of our SMP authorizations in Regions II (State of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and conditions affecting (or potentially affecting) the current concession agreements,Federal District) and III (state of São Paulo) of the PGA-SMP, with an SMP authorization for each one of these Regions (Terms of Authorization No. 005/2010 and 006/2010, signed in January 2010 for Regions II and III, respectively).
Moreover, ANATEL determined that the value of the VU-M fee should be unified for each Region of the PGA-SMP and freely negotiated beginning on November 1, 2009 (eighteen months from April 30, 2008). Until this date, mobile operators charged a VU-M fee for authorization of the SMP. In February 2010, ANATEL defined the VU-M fee to be paid for Oi (fixed and mobile operators) and Brasil Telecom (fixed and mobile operators) to Claro, TIM, Vivo and Vivo Participações (the latter being the result of the ANATEL-authorized merger of Telemig Celular S.A. into Vivo Participações in March 2010), for the region of the PGA-SMP, as well as current obligations undera result of the existing concession agreements, may impact our business plan and resultsunification of operations.the SMP authorizations.
 
ANATEL launched on August 25, 2011 the “Project Cost Model” (Fixed-line Services—Private Regime. Projeto Modelo de Custos). The Brazilian telecommunications regulation delegates to ANATELproject is associated, among other things, with determining fees for the authorizationuse of the private regime companies to provide localfixed telephony network and intraregional long-distance service in eachthe calculation of reference values of the three fixed-line regionsVU-M fee and to provide intraregional, interregional and international long-distance services throughout Brazil. ANATEL has already granted authorizations to private regime operators to operate in Region III, our concession region. ANATEL also granted other private regime companies authorizations to operate in other fixed-line regions and authorizations to provide intraregional, interregional and international long-distance services throughout Brazil in competition with Embratel. Several companies have already appliedEILD (Industrial Use of Dedicated Lines) for the authorization, a nd ANATEL may authorize additional private regime companies to provide intraregional, interregional and international long-distance services. See “—Competition.”telecommunications service providers.
 
Since 2002 we provide localAt launch, ANATEL signed a US$8.22 million agreement with the consortium of Advisia, Analysis Mason and interregional servicesGrant Thornton, which has two years to perform work in Regions I and II and Sector 33support of Region III, andANATEL. This consortium won the international long distance services in Regions I, II and III.bidding process conducted by the International Telecommunication Union (ITU).
 
The cost model is of great relevance to ANATEL in carrying out public sector policies, as its development will allow access to cost management information of the different business areas and product lines of telecommunications services providers, contributing to the improvement of regulation of the sector as a whole.
In 2012, and according to Resolution 600/2012, ANATEL established that the mobile termination rate of reference for providers having significant market power based on a Cost Model would become effective on February 24, 2016. This termination rate was established by Resolution 438/2006 and will be used only in cases where an arbitration proceeding is necessary.
Internet and Related Services in Brazil
In Brazil, Internet service providers, or ISPs, are deemed to be suppliers of value-added services and not telecommunications service providers. ANATEL’s Resolution No. 190 requires cable operators to act as carriers of third-party Internet service providers. The Brazilian House of Representatives is considering a law that would penalize Internet service providers for knowingly providing services that allow illegal goods or services to be sold on the Internet, and would impose confidentiality requirements on Internet service providers regarding nonpublic information transmitted or stored on their networks.
Obligations of Telecommunications Companies
 
We and other telecommunications service providers are subject to obligations concerning quality of service, network expansion and modernization. The concession telecommunication companies are also subject to a set of special restrictions regarding the services they may offer, which are listed in the Plano Geral de Outorgas(PGO), or General Plan of Grants, and special obligations regarding network expansion and modernization contained in the General Plan on Universal Service Targets.
 
In 2008, the presidential decree published with the General Plan of Grants increased the flexibility of telecommunications provider groups as STFC concessionaires by allowing such providers to provide services in up
to two General Plan of Grants regions. Prior toBefore this decree, telecommunications provider groups holding STFC concessions could offer STFC services in only one region under the public regime.
Any breach by the companies of telecommunications legislation or of any obligation set forth in their authorizations may result in a fine of up to R$50 million.
The mobile service authorizations of  Vivo involve obligations to meet quality of service standards the system’s ability to make and receive calls, call failure rates, the network’s capacity to handle peak periods, failed interconnection of calls and customer complaints. ANATEL published the method for collecting these quality service standards data on April 23, 2003 (ANATEL Resolution No. 335/03 and 317/02). In July 2010, ANATEL published Public Consultation No. 27/2010, revising the General Plan of Standards of Quality of the SMP.
To restructure the process of assessing the quality of mobile service, with the inclusion of new processes and measurement of new indicators to check the quality of mobile broadband and the quality perceived by the user, and the modernization of existing indicators, ANATEL issued on October 28, 2011 (published in the D.O.U. on October 31, 2011), Resolution No. 575/2011, which approved the Regulation for the Management of Quality of Provision of Personal Mobile Service (SMP-RGQ).
The new Regulation provides for the assessment of the network connection and their respective data transmission rate, assessing aspects of availability, stability and connection speed for the data network. In addition, the rule established the formation of GIPAQ (Deployment Group of Quality Measurement Process), which is responsible for implementing the processes on the quality indicators for the “Instant Transmission Rate Guarantee “and “Average Transmission Rate Guarantee.”
The methodology and procedures regarding the collection of data connection indicators has been defined by a group composed of providers, ANATEL and Quality Authority (EAQ), which shall be responsible for implementing these processes and which has been hired by the mobile operators, as a group, starting with February 29, 2012. All costs associated with implementing the new procedures for measuring quality are borne by the providers of SMP services.
Initially, targets were defined by at least 60% of the speed hired by users and 20% of the instant speed. On November 2013, ANATEL raised the target values and in 2014 and 2015 there will be new raises.
In July 2012, ANATEL suspended the sale and activation of the mobile lines of three major Brazilian operators. Vivo was not affected by this measure. Since then, ANATEL has requested from operators, the submission of an Action Plan for Quality Improvement of the Mobile Telephony. Vivo had its plan approved on September 10, 2012. As of early 2013, ANATEL has been regularly publishing measurement results for predefined indicators.
 
Restrictions on Companies to Provide STFC in the Public Regime
 
Public regime companies are also subject to certain restrictions on alliances, joint ventures, mergers and acquisitions, including:
 
 ·a prohibition on holding more than 20% of the voting shares in any other public regime company, unless previously approved by ANATEL, according to ANATEL’s Resolution No. 101/99; and
 
 ·a prohibition on public regime companies to provide similar services through related companies.
 
Network Expansion and Quality of Service
 
We are subject to the General Plan for Universal Service Targets (Plano Geral de Metas para a Universalização) and the General Plan of Quality Targets (Plano Geral de Metas de Qualidade), each of which respectively requires that we undertake certain network expansion activities with respect to our fixed-line services and meet specified quality of service targets. The timing for network expansion and benchmarks for quality of service are revised by ANATEL from time to time. After two public consultations, ANATEL and the Federal Government are still discussing the new General Plan for Universal Service Targets to be in effect for the period from 2011 to 2015, which shall become part of the amended concession agreement on May 2, 2011.
 
The decree altering the General Plan for Universal Service Targets rescinded in 2008 the obligation of telecommunications concessionaires to install telecommunications service centers (providing calling and data access to walk-in customers) and substituted such obligation with an obligation to roll out broadband network infrastructure
throughout the municipalities serviced by such concessionaires. In compliance with the decree, in 2010,2011, all municipalities in Brazil had infrastructure for broadband networking .networking. This obligation made us implement an additional network infrastructure in 257 of the 622 municipalities in our concession region.
 
Moreover, we have, as have other telecommunications concessionaires, committed to provide free internetInternet access to public schools during the term of our concession grant (until 2025).  This required us to provide internet connections to approximately 9,200 schools in our concession region by the end of 2010. In addition, about 3,000 other schools were included according to the new school census of INEP/MEC.
 
If a public regime company does not fulfill its obligations under the General Plan for Universal Services and the General Plan for Quality Targets, there are various monetary penalties that may be imposed by ANATEL. A company may lose its license if ANATEL considers it incapable of providing basic services under the two General Plans.
 
InterconnectionGeneral Plan for the Universalization of the Fixed Switched Service (PGMU III)
On June 30, 2011 the Brazilian government published Decree No. 7,512 related to the General Plan for the PGMU III. The PGMU III sets new targets for Telefone de Uso Público (public phones) density in rural and poor areas and goals related to AICE and bidding for the 450 MHz and 2500 MHz spectrum ranges (to, respectively, meet the needs of rural regions and develop fourth generation mobile telephony). Also according to the new PGMU, the backhaul used to meet the commitments of universalization was characterized as a reversible asset.
On October 25, 2012, ANATEL published Resolution No. 598/2012, which addresses population density, setting deadlines to meet access requests and benchmarks for use of the public telephone plant and the establishment of a list of agencies that can request access to its location. Review of deadline for proposing service plans and the establishment of universal obligations disclosure.
ANATEL approved other resolutions and consents in 2013:
·
Resolution No. 607/2013: Amends the Fixed Telephony Numbering Regulation, enabling the efficient allocation of Provider Selection Codes (CSP).

·
Resolution No. 608/2013: Amends the Account Separation and Allocation Regulation (RSAC) in order to make Accounts Document Separation and Allocation (DSAC) simpler and aligned to international standards.

·
Resolution No. 614/2013: Establishes the new Regulation for Multimidia Communications Service (“Serviço de Comunicação Multimidia – SCM).

·
Resolution No. 615/2013: Amends the Fixed Telephony Service Regulation (STFC), in order to align it with the other regulations regarding fixed telephony.

·
Resolution No. 619/2013: Amends the Account Separation and Allocation Regulation (RSAC) in order to standardize the allocation of historical and current costs of operators.

·
Resolution No. 622/2013: Creates conditions to enable the provision of fixed telephony in rural areas, as foreseen in the General Plan for the PGMU III.

·
Resolution No. 623/2013: States that, telecommunications services providers with more than 1 million customers must create councils with society representative to discuss proposals for improving the services quality.

·
Resolution No. 629/2013: Approves the Conduct Adjustment Regulation, that set the rules for the operators to swap fines for investment.

Other Regulatory Issues
 
In compliance2007, ANATEL published Resolution No. 477/2007, effective on February 13, 2008, relating to alterations in the regulation of SMP, which has contributed to an increase in our operating costs. In the new regulation, ANATEL
notes areas of vital importance for mobile business, such as the necessity for retail stores in the cities within an operator’s coverage areas, increases in the validity periods of prepaid cards and places limits on the period of time during which customers may not leave service plans. These new regulations may have an adverse effect on our revenues and results of operations. To minimize the impacts resulting from these regulatory changes, we had already prepared ourselves during the last quarter of 2007, to meet and comply with resolution 458the terms set forth by the new regulation, mainly those related to the customer service which affect procedures and required significant changes to our systems. In 2009, we continued establishing retail stores in the cities within our coverage areas, pursuant to the provisions of Resolution No. 477/2007. In 2009, we also established mediation centers to attend to users with hearing and speech impediments, pursuant to the provisions of Resolution No. 477/2007. Our plans for achieving the goals set by this new regulation was extend to August 13, 2011 and all goals relating to Resolution No. 477/2007 were achieved by the company and certified by ANATEL.
On November 21, 2008, the Brazil Government published decree 6,654/2008, for the revision of the fixed-line General Plan of Grants, allowing fixed-line concessionaires to operate in more than one region of the country. This change allowed Telemar Norte Leste S.A.—Telemar or Oi— to acquire Brasil Telecom.
ANATEL granted on August 18, 2011 prior consent to the company to transfer to Vivo its authorizations for STFC service in local mode, domestic long-distance and international long-distance in Regions I and II of the General Plan of Grants (outside of São Paulo). On September 8, 2011 the Extract of the Authorization Term was published in the D.O.U. with the transfer of the STFC licenses in Regions I and II to Vivo. As a result, Vivo began to offer the STFC across its area, except for the State of São Paulo, using basically the network elements and some radio frequencies that support the provision of the SMP.
Under the SMP regime, we receive revenues from interconnection fees paid to us by wire line long-distance operators due to long-distance traffic originating and terminating on our network. On March 24, 2011, ANATEL approved the corporate restructuring of Vivo Participações and Vivo, which are now controlled by the company and not by Brasilcel. The operation resulted in the final merger of shares of Vivo Participações into the company.  See “Item 4. History and Development of the Company–A. Historical Background–Corporate Restructuring Involving Vivo Participações”.
On August 18, 2011, through Act 5,703/2011, dated August 16, 2011, ANATEL approved the merger of Vivo Participações into the company, with the transfer of the SMP authorizations and respective authorizations terms held by Vivo Participações to Vivo, as well as the resignation by Vivo of its SCM authorization.
On October 2012, the board of directors of ANATEL approved the inclusion of interconnection, facilities, operational and other commodity revenues to the basis for calculating the amount owed in the renewal of the authorization terms for radio frequencies.  In addition, according to the concession agreements for fixed line services, we are required to pay an amount equal to 2% of our net revenues for basic and alternative service plans, every two years.
On July 2012, we received notice that a cost model was being revised for fixed-line as well as mobile operations.  Concurrently, ANATEL published a request for comments and suggestions regarding the preparation and implementation of the cost model. Resolution No. 608/2013 began with that consultation and was published on April 2013, simplifying the accountability process and adapting the Regulatory Chart of Accounts. In August 2013, ANATEL approved Resolution No.619/2013 that standardized information about the historical and current costs of operators.
Between September and November, 2013 a Public Consultation was held by ANATEL to discuss the determination of the maximum use fees for the fixed and mobile telephony and EILD (Industrial Use of Dedicated Lines), based on the Cost Model (DSAC). The subject is now being studied by ANATEL.
New Regulations for Restricted Access Services– SeAC
On September 12, 2011, the Brazilian Congress adopted Law 12,485/2011 as a result of Bill 116, which establishes a new legal framework for audiovisual communication with restricted access. This law opens the Pay TV market by enabling telecom operators to offer audiovisual content to subscribers through their networks, creating a new service called Restricted Access Services (Serviço de Acesso Condicionado, or SeAC). The absence of restrictions on foreign capital to be invested in SeAC providers, as well as the elimination of restrictions for the
provision of other telecommunications services through STFC, allow us to provide Pay TV services, as well as other telecommunication services previously limited under the General Telecommunications Law.
According to Law 12,485/2011, the SeAC service has replaced current cable subscription TV services, subscription TV, MMDS and DTH and will be regulated by ANATEL. As a result of this law, ANATEL introduced in December 2011 the proposed regulations for Pay TV services through Public Consultation No. 65/2011, including license grants, installation and licensing of stations and mandatory distribution programming channels. The Public Consultation was finalized on February 2, 2012 and resulted in Resolution No. 581, issued by ANATEL on March 28, 2012, as well as the new Authorization Terms of the SeAC.
Law No. 12,485/2011 also established an annual payment to Condecine (Contribuição para o Desenvolvimento da Indústria Cinematográfica) to be made by providers of telecommunication services and amended Law No. 5,070/1966 by revising the amount due as Inspection Fee (Taxa de Fiscalização de Funcionamento) for telecommunication stations from 45% to 33% of the Installation Fee (Taxa de Fiscalização de Instalação). The amount due to Condecine is approximately 12% of the Installation Fee for telecommunication services and must be paid yearly by March 31 of each year.
As a result of Law No. 12,485/2011, the National Cinema Agency (Agência Nacional do Cinema), or Ancine issued one public consultation by the end of 2011 and one public consultation in 2012 to regulate the registration of economic agents.
In 2013, we had our licenses adapted to the new regulation and was recognized as an economic agent by ANCINE.
Interconnection Regulation
Under the General Telecommunications Law, all mobile telecommunications service providers must provide interconnection upon the request of any other mobile or fixed-line telecommunications service provider. More specifically, telecommunications service providers are classified as providers of either collective or restricted services. All mobile operators, including SMP service providers, are classified by ANATEL as collective service providers. All providers of collective services are required to provide interconnection upon request to any other collective service provider. Since 2005, telecommunications service providers have been permitted to freely negotiate the terms and conditions upon which interconnection will be provided, subject to price caps and other rules established by ANATEL. For example, providers must enter into agreements regarding, among other things, tariffs and technical issues with all parties on a nondiscriminatory basis and starting in 2005, to have a more homogeneous system and to accelerate the negotiation of interconnection contracts, ANATEL has required a standard interconnection network from STFC and SMP Operators through an offer made publicly and equitably.
If parties to an interconnection agreement cannot agree upon the terms and conditions of interconnection, ANATEL may determine those terms and conditions by arbitration. Interconnection agreements must be approved by ANATEL and may be rejected if they are contrary to the principles of free competition and the applicable regulations. ANATEL has adopted, from time to time, various regulations governing interconnection rules. The following are the material regulations currently applicable to our business:
·
the new General Regulation of Interconnection (“Regulamento Geral de Interconexão”–Resolution No. 410/2005, or “RGI”);
·the Regulation of Separation and Allocation of Costs (approved by Resolution No. 396/2005) and its annexes (approved by Resolutions No. 480/2007, 483/2007, 503/2008, 608/2013 and 619/2013);
·Resolution No 590/2012 – Regulates the use of industrial dedicated lines and sets forth new rules for providers with significant market power and reduces the standard circuit reference rate by approximately 30%. These reference rates are used in instances arbitration or other forms of alternative dispute resolutions. In addition, ANATEL granted service providers a four month period during which to adopt these rules.  We have filed a claim against ANATEL to question the legality of retroactively applying this new regulation and to address ANATEL’s definition of significant market power as we understand there to be competition in the areas indicated by them.
·the Regulation of Remuneration of Use of SMP Providers Networks (Resolution No. 438/2006). In November 2010, ANATEL published Resolution No. 549/2010 modifying Resolution No. 438/2006 and
providing that the groups that include SMP operators with participation rates lower than 20% in the market of mobile telephony combined in each one of the regions of the General Plan of Authorizations of SMP (PGA-SMP), are considered groups who lack significant market power in the offer of mobile interconnection, in their respective areas of authorization;
·the Regulation of Fixed and Wireless Number Portability (Resolution No. 460/2007, effective March 2009);
·the new Regulation of SMP (Resolution No. 477/2007, effective February 13, 2008);
·
the general plan of update of the regulation of the telecommunications in Brazil (“Plano Geral de Atualização da Regulamentação das Telecomunicações do Brasil” – Resolution No. 516/2008, or “PGR”);
·the general norms of customer interaction service by telephone, with the objective of improving the quality of services (Decree No. 6523/2008);
·the Methodology of the Calculation of the WACC (Resolution No. 535/2009);
·amendment of the regulation of the 3400 MHz to 3600 MHz band, allowing it to apply additionally to mobile services (Resolution No. 537/2010);
·the regulation of the Broadband Power Line (BPL), allowing this service to apply to multimedia communication (SCM) (Resolution No. 527/2009);
·related Invitation Document No. 002/2007/SPV-ANATEL regarding the auction organized in December 2007 of new licenses for the 1900-2100 MHz radio frequency bands (3G licenses), denominated bands “F,” “G,” “I” and “J,” which stated that, within a maximum allowed period of eighteen months from the publication of the Terms of Authorization (it occurred on April 30, 2008), the authorizations resulting from this auction would be combined with the existing SMP authorizations of the bid winners when pertaining to the same region of the general authorization plan of SMP. In accordance with this Invitation Document, in January 2010, ANATEL published an act determining the unification of our SMP authorizations in Regions II (states of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and the Federal District) and III (state of São Paulo) of the PGA-SMP, with only one SMP authorization for each of these Regions (Terms of Authorization No. 005/2010 and 006/2010, signed in January 2010, for Region II and III, respectively). Vivo acquired spectrum licenses in band “J” in regions where it possesses SMP licenses. Moreover, the Invitation Document modified the rule for the renewal of radio frequency licenses and requires the inclusion in the calculation of the operating profits both the profits arising from remuneration for the use of the SMP network and the profits of the service plans;
·related Invitation Document No. 002/2010/ANATEL, regarding the auction organized in December 2010 of new licenses for the 1900-2100 MHz radio frequency band denominated the “H” band, for extension bands and for available frequencies at “A,” “D,” “E,” “M” and TDD bands, which modified the rule for the renewal of radio frequency licenses and requires the inclusion in the calculation of the operating profits both the profits arising from remuneration for the use of the SMP network and the profits of the service plans;
·the regulation for the exploration of SMP by means of Virtual Network, which makes possible the creation of the “agent” and the Authorized of Mobile Virtual Network (Resolution No. 550/2010). In accordance with this regulation approved by ANATEL, Mobile Virtual Network Operators may operate either as agents or as virtual network licensees. An agent represents the personal mobile service provider through the establishment of a representation agreement, which must be ratified by ANATEL. The agent’s activity is not defined as a “telecommunications service” so this is of significant interest to companies that operate in other sectors such as large retailers, banks and football teams. However, the activity of the virtual network licensee does fall within the definition of “telecommunications service” and is thus subject to all applicable rules;
·the assignment of the bands of 451 MHz to 458 MHz and 461 MHz to 468 MHz to the Personal Mobile Service, Fixed Switched Telephone Service and to the Multimedia Communication Service, for access to the services of telephony and data in broadband, particularly in rural areas (Resolution No. 558/2010);
·the assignment of the bands of 2500 MHz to 2690 MHz to the Personal Mobile Service and Fixed Switched Telephone beyond Multimedia Communication Service and Pay Television by means of Multichannel Multipoint Distribution Service (MMDS) for which it was previously assigned (Resolution No. 544/2010);
·the regulation for evaluation of the efficiency of use of the radio frequency spectrum (Resolution No. 548/2010); and
·the addition of a ninth digit in the numbers of the mobile telephones of area 11, raising the capacity of numeration in the metropolitan region of São Paulo and eliminating definitively the problem of scarcity of numeration in this area (Resolution No. 553/2010).
·Resolution No. 588/2012 – Regulates network compensation for the STFC.  This regulation revised the method of charging for TU-RL during the reduced time period for calls under two minutes of duration, and the change in Bill and Keep regime.
·
Resolution No. 600/2012 – Approved the competition goals plan (PGMC).  The main goals of PGMC are focused on the wholesale marked and network infrastructure sharing, including: (1) passive infrastructure for transport and access networks; (2) call termination in mobile networks; (3) roaming (4) fixed network infrastructure for the transmission of date through copper cables in transmissions of 10mbps; and (5) wholesale fixed network infrastructure for local and long distance transmission of data under 35mbps.
·with an aim to restructure the process of assessing the quality of mobile service, with the inclusion of new processes and measurement of new indicators to verify the quality of mobile broadband and the quality perceived by the user, and the modernization of existing indicators, ANATEL issued on October 28, 2011 (published in the D.O.U. on October 31, 2011), Resolution No. 575/2011, which approved the Regulation for the Management of Quality of Provision of Personal Mobile Service (SMP-RGQ). The new Regulation innovates by providing assessments of the network connection and their respective data transmission rate, especially aspects of availability, stability and connection speed data network. In addition, the resolution established the formation of “GIPAQ” (Group Deployment Process Quality Measurement), which will be responsible for implementing the processes on the quality indicators for the “Guaranteed Instant Transmission Rate” and “Guaranteed Average Transmission Rate.” The methodology and procedures regarding the collection of indicator data for data connections will be defined by this group, composed of providers, ANATEL and a “Quality Measurement Authority” (EAQ), which shall be responsible for implementing these processes and will be hired by the service providers until February 29, 2012. All costs associated with implementing the new procedures for measuring quality will be paid by providers of the SMP and the impacts of the Regulations are still being evaluated, mainly its financial aspect. Also, through the issuance of Resolution No. 574/2011, which approved the Rules of Quality Management (SCM-SCM RGQ) on October 28, 2011 (published in the D.O.U. on October 31, 2011), ANATEL set targets for service quality, as well as updated definitions for indicators and their calculation methods.
·the Regulation on criteria for adjustment of tariffs for calls from the STFC involving access the SMP or SME, approved by Resolution No. 576/2011, dated October 28, 2011, establishes criteria for the gradual readjustment of VCs until 2014. With respect to VU-M fees, for the period before the effectiveness of the cost model established by this Resolution, ANATEL defined transition rules if no pact is reached regarding the VU-M fees. A reduction factor (R) to be applied in the formula for readjustment of the calls involving the PSTN access the Personal Mobile Service.
·
VCt≤VCt0 x (1-R-FA) x (ISTt / ISTt0), where R corresponds to the “Reduction Factor” (Fator de Redução) and FA to the “Damping Factor” (Fator de Amortecimento), the percentage of which depends on inflation in the corresponding period.
The Reduction Factor to be applied in the next readjustment of the VC rate for fixed-mobile calls is following the schedule below:
·for the first readjustment, ANATEL applied a Reduction Factor of 18% on April 2012;
·for the second readjustments, ANATEL applied a Reduction Factor of 12% on April 2013; and
·if the cost model has not yet produced results, the third readjustment will be subject to a Reduction Factor of 10% by April 2014.
The “Damping Factor” has the following scale: 0 if inflation is less than 10%; 0.01 if inflation is between 10% and 20% and 0.02 if inflation is above 20%.
For the VU-M fees, they remain freely negotiated and in case there is no agreement as a result of the new VC determined according the formula above, any reduction of these fees will be applied to the VU-M fee up to the VU-M / VC1 ratio to achieve 70%. From this level, the reduction will also be assessed in other components of the VCs, maintaining this ratio. As an example, in 2013, since the concessionaries and the mobile operators did not reach an agreement, ANATEL has determined that values for VC-1, VC-2 and VC-3 must be reduced by 8.77%.

According to Resolution No. 600, ANATEL established that the RVU-M 2014 should be at most 75% of the amount applicable at the end of 2013 and the RVU-M 2015 should be at most 50% of the amount applicable at the end of 2013.  Beginning in February 2016, VU-M will be determined based on cost modeling.
Mobile Rate Regulation
With respect to our Basic Plan and certain roaming charges incurred in connection with alternative service plans, our authorizations continue to provide for a price cap mechanism to set and adjust rates on an annual basis. The cap is the value with the rate of inflation deducted from the productivity estimated by ANATEL. The price cap is revised annually to reflect the rate of inflation as measured by the IGP DI. However, mobile operators are able to freely set the rates for alternative service plans.
The initial price cap agreed to by ANATEL and us in our authorizations had been based on the previously existing or bidding prices, and was adjusted annually on the basis of a formula contained in our authorizations. The price cap has been revised to reflect the rate of inflation as measured by the IGP DI.
Other telecommunications companies that interconnect with and use our network must pay certain fees, primarily an interconnection fee. The interconnection fee is a flat fee charged per minute of use. Since 2005, ANATEL has permitted free negotiations for mobile interconnection, or VU-M, fees and by July 2005, local-fixed concessionaires and mobile operators had reached a provisional agreement with respect to VU-M fees for local calls, or VC1 (the agreement guaranteed a 4.5% increase in fees). ANATEL approved that provisional agreement, and in March 2006, approved another provisional agreement for VU-M fees for long-distance calls, VC2, VC3 and international, among the same operators that made the VC1 agreement.
In July 2007, ANATEL approved a provisional agreement among the fixed-line operators Telefônica, Telemar, Brasil Telecom, CTBC Telecom and Sercomtel and the mobile operators for interconnection fees for VC1, VC2 and VC3 calls that provides for an annual adjustment of 1.97143% to interconnection fees in Region I (Telemar’s Region) and an annual adjustment of 2.25356% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region).
In January 2008, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, taking into consideration the period since January 2004, that provides for an annual adjustment of 4.5% as of March 2006 and an annual adjustment of 1.97143% or 2.25356% as of July 2007.
In July 2008, ANATEL approved a provisional agreement among the fixed-line operators Telefônica, Telemar, Brasil Telecom, CTBC Telecom and Sercomtel and the mobile operators for interconnection fees for VC1, VC2 and VC3 calls that provides for an annual adjustment of 1.89409% to interconnection fees in Region I (Telemar’s Region) and an annual adjustment of 2.06308% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region).
In March 2009, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, for the period from 2007 to 2008, that provides for an annual adjustment of 1.89409% in Region I (Telemar’s Region) or 2.06308% in Region II (Brasil Telecom’s Region) and Region III (Telefônica’s Region) as of July 2008.
In September 2009, even though it had a provisional agreement between the fixed-line operators Telefônica, Telemar, Brasil Telecom and Sercomtel and the mobile operators, without CTBC Celular, ANATEL decided not to approve the readjustment of the local (VC1) and long-distance (VC2 and VC3) fixed-to-mobile calls. In February 2010, this readjustment of the VC1, VC2 and VC3, relative to the period from 2008 to 2009, was approved by
ANATEL and the provisional agreement of VU-M fee readjustment (68.5% of the approved readjustment of approximately 0.97% for the VC1) could be applied.
In June 2010, ANATEL approved a provisional agreement among the fixed-line long-distance operator Embratel and the mobile operators for interconnection fees for VC2 and VC3 calls, for the period from 2008 to 2009, for the application of the VU-M fee readjustment (68.5% of the approved readjustment of approximately 0.97% for the VC2 and VC3).
By the end of 2011, Vivo entered into an agreement with Oi (Regions I and II) and us (Region III) for the recognition of the VU-M fee paid at the time and agreed to maintain this amount for an additional 24 months, based on the VC1 readjustment pleaded by both these companies to ANATEL. However, these fees were introduced. The interconnectionnot approved by ANATEL due to the publication of ANATEL’s Resolution No. 576/2011, which addresses the criteria for adjustment of fees for calls from fixed-lines involving access to the SMP or SME. On January 25, 2012, ANATEL published Act No. 486, with the new fees for VC1, VC2 and VC3 (with an average reduction of 10.78%) and, on February 22, 2012, ANATEL published Act No. 1,055 with new VU-M fees (with an average reduction of 14%). However, Oi obtained an injunction in Federal Court to have its readjustment request analyzed by ANATEL. This decision is subject to appeal. See “—Interconnection Regulation.”
Also, ANATEL published the Invitation Document No. 002/2007/SPV-ANATEL, which relates to the December 2007 auction of new licenses for the 1900-2100 MHz radio frequency bands (3G licenses).  Under this Invitation Document, the authorizations resulting from the auction of will be combined with the existing authorizations belonging to the bid winners when pertaining to the same region of the general authorization plan of SMP (PGA-SMP) in the period of eighteen months from the publication of the Terms of Authorization (which occurred on April 30, 2008).
As a result, ANATEL published in January 2010 an act determining the merger of our SMP authorizations in Regions II (State of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and the Federal District) and III (state of São Paulo) of the PGA-SMP, with an SMP authorization for each one of these Regions (Terms of Authorization No. 005/2010 and 006/2010, signed in January 2010 for Regions II and III, respectively).
Moreover, ANATEL determined that the value of the VU-M fee should be unified for each Region of the PGA-SMP and freely negotiated beginning on November 1, 2009 (eighteen months from April 30, 2008). Until this date, mobile operators charged a VU-M fee for off-peak hours was reduced by 30%authorization of the SMP. In February 2010, ANATEL defined the VU-M fee to be paid for Oi (fixed and it was indicated thatmobile operators) and Brasil Telecom (fixed and mobile operators) to Claro, TIM, Vivo and Vivo Participações (the latter being the result of the ANATEL-authorized merger of Telemig Celular S.A. into Vivo Participações in March 2010), for the region of the PGA-SMP, as a result of the unification of the SMP authorizations.
ANATEL launched on August 25, 2011 the “Project Cost Model” (Projeto Modelo de Custos). The project is associated, among other things, with determining fees for the use of the LRIC long-term cost-basedfixed telephony network and the calculation of reference values of the VU-M fee and EILD (Industrial Use of Dedicated Lines) for telecommunications service providers.
At launch, ANATEL signed a US$8.22 million agreement with the consortium of Advisia, Analysis Mason and Grant Thornton, which has two years to perform work in support of ANATEL. This consortium won the international bidding process conducted by the International Telecommunication Union (ITU).
The cost model is of great relevance to ANATEL in carrying out public sector policies, as its development will allow access to cost management information of the different business areas and product lines of telecommunications services providers, contributing to the improvement of regulation of the sector as a whole.
In 2012, and according to Resolution 600/2012, ANATEL established that the mobile termination rate of reference for determining interconnection fee valuesproviders having significant market power based on a Cost Model would become effective on February 24, 2016. This termination rate was established by Resolution 438/2006 and will be implemented after 2009.used only in cases where an arbitration proceeding is necessary.
 
Internet and Related Services in Brazil
In Brazil, Internet service providers, or ISPs, are deemed to be suppliers of value-added services and not telecommunications service providers. ANATEL’s Resolution No. 190 requires cable operators to act as carriers of third-party Internet service providers. The Brazilian House of Representatives is considering a law that would penalize Internet service providers for knowingly providing services that allow illegal goods or services to be sold on the Internet, and would impose confidentiality requirements on Internet service providers regarding nonpublic information transmitted or stored on their networks.
Customer Service
In 2012 Telefônica Brasil expanded its differentiation customer service model by initiating a large segmentation process that recognizes customer decision of keeping both connections, fixed and mobile, into the same company, delivering a unique experience. This model is operating since the first half of 2013. 
Customer service segmentation model allows the company to improve its multichannel strategy. In 2013 there was a substantial progress regarding electronic channels adoption such as Vivo SMS, which was used by more than 3.5 million customers per month. Numbers kept on growing at the same speed of previous years, reaching 79% share of received contacts.   
Concerning customer service quality, PROCON-SP’s ranking demonstrated that Telefônica Brasil reached the best position among its largest competitors, which shows that the company is taking the right decisions to ensure customers’ satisfaction. Moreover, in the last three years the company has been presenting meaningful improvements on internal processes that led to a positive impact on the volume of requests received by Market Regulatory Agencies, such as Fundação PROCON-SP.   
According to  the last data published by ANATEL, Vivo managed to continue as the top telecommunications mobile company in Brazil by having the smallest complaint ratio between the national reach telecommunications groups, as well as reaching number 1 position in regards to Attendance Performance Index (IDA) – the company placed best in 54 out of 55 months of evaluation. Similar results were reported by SINDEC (National System of Consumer Protection Information), which gathers information of Procons from all over the country and that showed a 10% substantiated complaints reduction in comparison to the previous year. Not enough, it has the best KPIs among its competitors as stated by the second edition of the project “Consumer Defense Public Indicators”, published by Ministry of Justice. Furthermore, it was considered the company with the best resolution rate in relation to other players in the telecom industry reaching 89.64%. 
All these results were supported by Telefônica Brasil actions towards quality and expansion of the customer service channels, aiming to improve customers experience and get closer to their needs, therefore keeping its leadership position in the telecom market.
Marketing and Sales
During 2013, we integrate channels to offer standardized solutions and customer service along with innovation and best practices for the sale of fixed and mobile services.
We bring our solutions to our clients through the following sales channels:
·Vivo Own Stores: focused on individual clients and located on strategic points, our own stores provide a highly trained team built up to guarantee the best sales experience for the customer. The main drive of this channel is innovation. As a result, most stores have available self assistance services for value added
services and recharges. We also offer special treatment for Premium clients with scheduled appointments via the Internet to assure “no waiting in line.”
·Exclusive Dealers: The exclusive dealers channel is composed by companies, certified to provide our full portfolio through an adequate distribution network to cover the geographic dimensions of the country.  Although the channel offers the whole portfolio, the channel is focused on the post-paid product.
·
Recharge channels: Composed by around 70 distributors that deliver pre-paid product and services to small and medium companies in various market sectors throughout the country. This is the largest channel for prepaid recharge and access, with a huge growth of virtual recharge year by year.
·Retail Channel: With strong alliance with the main retailers in Brasil, focused  in prepaid recharges and data services.
·
Telesales: sales through active and passive telemarketing call centers, employing highly trained sales associates, focused on fixed lines, data services and migration from pre-paid to postpaid plans.
·
E-commerce: As a key component of the Company’s transformation process to become a Digital Telco and to deliver more value to its customers, Telefônica Brasil has put strong focus on the Online Channels in 2013. In the web portal www.vivo.com.br, customers can obtain up-to-date information to the company´s products and services, including specific sections for corporate customers and online self-service. A total of more than 300 different services and requests can be managed online. Besides, a new mobile site tailored for smartphones was launched during the year, as well as new applications and improvements in the look and feel and functionalities of the existing online channels. The e-commerce processes are also being improved on a continued basis, to leverage on the strong e-commerce growth observed with web users in Brazil. Current e-commerce capabilities include but are not limited to the sales of mobile handsets and plans, and the portfolio of services of fixed and mobile businesses, top-ups and VAS. Some results of this strategy in 2013 were:
-
Increase of 27% on customer care transactions, supported mainly by a strong focus on “Meu Vivo”, the company´s self-care service that is available on the web and also on apps;
-Partnerships with the main players of credit card and e-payments market, as well as the development of new Online channels, which increased the number of online top-ups in 500%;
-44% increase on web and mobile portals visits, having the mobile portal surpassing the web portal for the first time, representing 58% of the overall online traffic;
-35% increase of the online sales transactions vs. 2012, due to the good performance of innovative marketing campaigns such as the participation for the first time in the Black Friday in November, and the re-launch of the online store for mobile handsets and services;
-59% increase on the penetration of the e-invoice, with significant cost reduction for the company;
-Vivo´s web portal renewal in October brought strong results in user satisfaction: 86% of users consider extremely easy to use the site (Source: Bridge Research).

·Door-to-door sales: aiming to approach corporate and individual clients, we dispose physical channels of assistance, such as door-to-door sales of services by outsourced small companies and own team consultants. Main focus in fixed and data services.
·Person-to-person sales: our business management team offers customized sales services, ensuring high customer loyalty and a strong customer relationship resulting from customized consulting telecommunication and IT services and technical and commercial support.
Our Network
In 2013, the company continued the consolidation of a robust network, capable of delivering to the customer its expectation. Advanced in the migration of TDM to NGN core, reaching 43% of fixed traffic, modernization  of switches and  adaptation of the infrastructure of datacenters. For example, we began of the implementation of project that exchange optical cabinets (ARO) for MSAN.

The FWT is the result of the integration between the mobile and the fixed environments and allowed the company to explore the fixed telephony service in regions outside São Paulo region. It grew more than 241% in 2013.

During 2013, the number of broadband accesses in the fixed network increased by 189 thousand customers. The company´s portfolio related to xDSL broadband products includes speeds from 250 kbps to 25Mbps. The product “Banda Larga Popular”, which is an initiative of the state of São Paulo, provides broadband at affordable prices to low-income population, with speeds that range from 250 kbps to 1Mbps. Last year, the product reached 1 million and 388 thousand clients. The company also offers broadband services provided via coaxial cable, with speeds that range from 8 Mpbs to 100 Mbps.

Using the platform called DLM ASSIA, which improves the diagnosis and stability of our customers and to increase the index of assertiveness in recommending upgrade speed, were performed more than 410 thousand upgrades for 2013, thus seeking the loyalty of the customer base and increase the revenue.

Another important characteristic of the network is the availability of FTTH, the most advanced optical fiber broadband technology available. It allows the use of data rates until 200Mbps. By the end of 2013, the company had over 204 thousand clients using this technology. From these, over 35 thousand customers also use the IPTV service — a system through which television services are delivered using the Internet Protocol.
In 2013, the “Vivo Speedy” service reached 3.9 million customers. The service is provided using xDSL, FTTH and coaxial cables.

In 2011, we launched the HSPA+ technology, commercially known as 3GPlus, working across our 3G network. This technology was commercially launched in November, 2011 in São Paulo (and  its extended  metropolitan area with area code 11). In 2012, the service was extended to national coverage 3G. The 3G Plus allowing customers who have compatible terminals to achieve even higher transmission rates, reaching up to three times the value of traditional 3G’s rate. In 2013, we launched the LTE technology, commercially known as 4G Plus. This technology was commercially launched in April, 2013 in Confederations Cup host cities (Brasília, Fortaleza, Recife, Rio de Janeiro, Belo Horizonte and Salvador) and in São Paulo.

During the year 2013, we continue to expand strongly our 3G network, reaching around 3,137 municipalities or 87.96% of the population covered by this technology. With 2G technology  reaching 3,754 municipalities or about 91.10% of the population at the end of 2013.

Our advanced network management technology ensures global management and supervision of all our network processes and network performance. The network management centers are located in São Paulo, Brasilia and Minas Gerais. These centers monitor all regions of the country, but with different functions.
The network management center of São Paulo monitors the critical network operational parameters of the countrywide transmission backbone, IP networks and broadband networks. The network management center in Brasília monitors the critical operational parameters of core networks and services platforms. The network management center in Minas Gerais monitors the critical operational parameters of the access network (radio network) and infrastructure. These centers are able to identify abnormalities in both our network and in third-part networks, using failure and signaling monitoring systems. In addition, quality and service standards are constantly monitored. The network management centers are integrated with maintenance and operations teams that maintain and operate cellular network elements, as well as cellular infrastructure and transmission, in addition to the radio network elements and computing bases, service platforms and communications backbones.
Our network is prepared to provide continuity of service for our customers in the event of network interruptions. We have developed contingency plans for potential catastrophes in our switching centers, power supply interruptions and security breaches.
Pursuant to the terms of our authorization to perform our services, we are obligated to meet certain requirements for service quality. See “—Regulation of the Brazilian Telecommunications Industry—Obligations of Telecommunications Companies.”
Contract Customers for Mobile Services
Since October 1994, mobile telecommunications service in Brazil has been offered on a “calling party pays” basis, under which customers pay only for calls that they originate. In addition, customers pay roaming charges on calls made or received outside their home registration area.
Customer charges are calculated based on the customer’s calling plan, the location of the party called, the place from which the call originates and certain other factors, as described below. Our Region is divided into areas designated for payment purposes, called registration areas, as follows:
·
Areas 1 & 2: 9 areas in the state of São Paulo;
·
Area 3: 5 areas, comprising 1 area in the metropolitan area of Rio de Janeiro, two areas in upstate Rio de Janeiro and two areas in the state of Espírito Santo;
·
Area 4: 7 areas in the state of Minas Gerais;
·
Area 5: 9 areas, comprising 6 areas in the state of Paraná and 3 areas in the state of Santa Catarina;
·
Area 6: 4 areas in the state of Rio Grande do Sul;
·
Areas 7 & 8: 18 areas, comprising 9 areas in Brasilia and the states of Goiás, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and Tocantins and 9 areas in the states of Amapá, Amazonas, Maranhão, Pará and Roraima;
·
Area 9: 6 areas, comprised of 5 areas in the state of Bahia and 1 area in the state of Sergipe; and
·
Area 10: 9 areas in the states of Pernambuco, Alagoas, Paraíba, Rio Grande do Norte, Ceará and Piauí.
Interconnection Charges
We earn revenue from any call that originates from another cellular or fixed-line service provider network connecting to one of our customers. We charge the service provider from whose network the call originates a network usage charge for every minute that our network is used in connection with the call. See “—Operating Agreements—Interconnection Agreements.” Tariff adjustments are subject to agreement between the operators and then subject to approval by ANATEL.
Bill and Keep
ANATEL adopted partial “Bill and Keep” rules for interconnection charges in July 2003. The rules provided that an SMP operator paid for the use of another SMP operator’s network in the same registration area only if the traffic carried from the first operator to the second exceeded 55% of the total traffic exchanged between them. In that case, only those calls that surpassed the 55% level were subject to payment for network usage.
On May 7, 2012, ANATEL approved a change in the interconnection service to a partial Bill and Keep model through the end of 2013 and an integral Bill and Keep model beginning in 2014.
On November 12, 2012, the Brazilian government published Resolution No. 600/2012 approving the General Competition Plan, or PGMC, which introduced the study of relevant markets in Brazil and applied asymmetric measures to the companies considered to have significant market power. It focused on the wholesale market, introducing new obligations regarding network desegregation, infrastructure sharing and interconnection. Particularly with regard to interconnection, the PGMC introduced a new tariff reduction schedule for use of mobile networks for 2014 (75% of value of 2013) and 2015 (50% of 2013), and programming the adoption of the RIC model in 2016. In terms of balancing traffic model, the PGMC kept the full Bill and Keep model with operators that have significant market power and established a partial Bill and Keep model with operators without significant market power through 2016, at which time all operators will follow the full Bill and Keep model.
Roaming Fees
We receive revenue pursuant to roaming agreements with other cellular service providers. When a customer of another cellular service provider makes a call within our area, that service provider pays us for the call at the applicable rate. Conversely, when one of our customers makes a cellular call outside of our Region, we must pay the charges associated with that call to the cellular service provider in whose Region the call originates. See “—Roaming Agreements.”
Wireless Device Sales
Through our stores and authorized dealers we sell only GSM and WCDMA devices such as handsets, smartphones, broadband USB modems and netbooks that are certified to be compatible with our network and service. We have special offers on smartphones, USB modems and other data devices for customers of bundled packages. Our current device suppliers are Motorola, LG, Samsung, Nokia, Sony, Alcatel, ZTE,  Apple, BlackBerry and Huawei.
Operating Agreements
We have agreements with major fixed-line and mobile operators in Brazil to lease physical space, real estate, air conditioning, energy, security and cleaning services. We also lease transmission capacity necessary to complete the construction of our network infrastructure.
Interconnection Agreements
The terms of our interconnection agreements include provisions with respect to the number of connection points and traffic signals. See “—Regulation of the Brazilian Telecommunications Industry—Obligations of Telecommunications Companies” and “—Regulation of the Brazilian Telecommunications Industry—Interconnection Regulation.”
We have adequate interconnection agreements with necessary fixed-line operators to provide services. We also have all the necessary interconnection agreements with long-distance carriers.
Roaming Agreements
We provide international GSM roaming in over 200 destinations worldwide by means of over 500 roaming agreements.
Fraud Detection and Prevention
During 2013, we continued our work in combating the two main types of fraud, as follows:
·Subscription fraud: is a type of fraud that occurs when the issuance of one or more accesses are granted without the consent of the real “holder” of identification documents with the main objective of not paying the phone bill. Fraud can occur when a customer has its identification documents stolen and signatures are forged.  We had a 9.76% decrease in subscription fraud-related expenses in 2012.
·Identity Fraud: also known as “social engineering,” is identity fraud, which takes place through call centers, where a caller who has access to information belonging to our existing clients reaches out to our call centers and makes unauthorized alterations and activations. We had a 91.3% decrease in this type of fraud-related expenses compared to expenses with identity fraud in 2012. The decrease in identity fraud was a result of measures implemented to detect and prevent frauds.
Disclosure Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act
Section 219 of the Iran Threat Reduction and Syria Human Rights Act of 2012 added Section 13(r) to the Exchange Act. Section 13(r) requires an issuer to disclose in its annual or quarterly reports filed with the SEC whether the issuer or any of its affiliates has knowingly engaged in certain activities, transactions or dealings with the Government of Iran, relating to Iran or with designated natural persons or entities involved in terrorism or the proliferation of weapons of mass destruction during the period covered by the annual or quarterly report. Disclosure is required even when the activities were conducted outside the United States by non-U.S. entities and even when such activities were conducted in compliance with applicable law.
The following information is disclosed pursuant to Section 13(r). None of these activities involved U.S. affiliates of Telefónica or the Company.
Roaming Agreements
Various subsidiaries of our controlling shareholder, Telefonica S.A., have entered into roaming agreements with Iranian telecommunication companies. Pursuant to such roaming agreements these subsidiaries’ customers are able to roam in the particular Iranian network (outbound roaming) and customers of such Iranian operators are able to roam in the network of Telefonica S.A.’s relevant subsidiary (inbound roaming). For outbound roaming, these subsidiaries pay the relevant Iranian operator roaming fees for use of its network by our customers, and for inbound roaming the Iranian operator pays the relevant subsidiary roaming fees for use of our network by its customers.
Telefônica Brasil S.A. does not have any contractual relationship with these Iranian operators; however, as part of the Telefonica Group, it adheres to the roaming agreements with Telefonica S.A.’s subsidiaries described below.
Telefonica S.A.’s subsidiaries were party to the following roaming agreements with Iranian telecommunication companies in 2013:
(1)Telefónica Móviles España (“TME”), its Spanish directly wholly-owned subsidiary, has roaming agreements with (i) Mobile Telecommunication Company of Iran (“MTCI”), (ii) MTN Irancell (“Irancell”), and (iii) Taliya (“Taliya”).
The Company has been advised that, during 2013, TME recorded the following revenues related to these roaming agreements: (i) 386,817.93 euros from MTCI, (ii) 741.69 euros from Irancell, (iii) none from Taliya.
TME also holds a Roaming Hub agreement through its 55% directly-owned subsidiary, Link2One, a.e.i.e. (“L2O”). Under this agreement, L2O provides a roaming hub service to Irancell enabling the latter to maintain a relationship with other members of the hub. Some members of the hub are also entities of the Telefónica Group. Under this roaming hub service, for 2013, L2O has billed Irancell 114,764 euro.
(2)
Telefónica Germany GmbH & Co. OHG (“TG”), Telefonica S.A.’s German 76.83% indirectly-owned subsidiary, has a roaming agreement with MTCI. TG recorded 147,319.39 euros in roaming revenues under this agreement in 2013.
(3)
Telefónica Ireland Limited (“TIR”), Telefonica S.A.’s Irish directly wholly-owned subsidiary, has a roaming agreement with MTCI. TIR recorded 1,558.66 euros in roaming revenues under this agreement in 2013.
(4)
Telefónica UK Ltd (“TUK”), TSA’s English directly wholly-owned subsidiary, has a roaming agreement with Irancell. TUK recorded 840.41 euros in roaming revenues under this agreement in 2013.
(5)
Pegaso Comunicaciones y Sistemas, S.A. de C.V. (“PCS”), Telefonica S.A.’s Mexican directly wholly-owned subsidiary, has a roaming agreement with Irancell. PCS recorded 62.99 U.S. dollars in roaming revenues under this agreement in 2013.
(6)
Telefónica Argentina, S.A. and Telefónica Móviles Argentina, S.A. (together TA), Telefonica S.A.’s Argentinean directly wholly-owned subsidiaries, have a roaming agreement with Irancell. TA recorded 65.89 U.S. dollars in roaming revenues under this agreement in 2013.
(7)
Telefónica Celular de Nicaragua. S.A. (“TCN”), Telefonica S.A.’s Nicaraguan 60% indirectly-owned subsidiary, has a roaming agreement with Irancell. TCN recorded 12.65 U.S. dollars in roaming revenues under this agreement in 2013.
The net profit recorded by Telefonica S.A.’s subsidiaries pursuant to these agreements did not exceed the related revenues recorded thereunder.
The purpose of all of these agreements is to provide Telefonica Group’s customers with coverage in areas where the Group does not own networks. For that purpose, Telefonica S.A.’s subsidiaries intend to continue maintaining these agreements.
International Carrier Agreement
Telefónica International Wholesale Services, S.L. (“TIWS”), Telefonica S.A.’s Spanish indirectly wholly-owned subsidiary, has entered into an international carrier agreement with Telecom Infrastructure Company of Iran (“TICI”).
Pursuant to this agreement, both companies interconnect their networks to allow for international exchange of traffic. TIWS recorded 13,252 euros in revenues under this agreement in 2013. The net profit recorded by TIWS pursuant to this agreement did not exceed such revenues.
The purpose of this agreement is to allow exchange of international traffic. Consequently TIWS intends to continue maintaining this agreement.
C. Organizational Structure
 
On December 31, 2010,2013, 91.58% of our voting shares were controlled by twothree major shareholders: SP Telecomunicações Participações Ltda. With 50.47%, Telefonica S.A. with 50.71%25.68% and Telefônica Internacional S/AS.A. with 34.87%15.43%. TelefôTelefónica Internacional is the controlling shareholder of SP Telecomunicações and, consequently, holds directly and indirectly 85.57%65.90% of our common shares and 89.13%40.42% of our preferred shares. Telefónica Internacional is a wholly-ownedwholly owned subsidiary of Telefônica, S.A. of Spain.
 
Subsidiaries
 
A. TelecomTelefonica Data S.A. (formerly Assist Telefônica), or Tdata is our wholly-owned subsidiary.  A. Telecom was formed in Brazil on October 29, 1999, and it is engaged primarily in providing telecommunications and data services and internal telephone network maintenance for customers. The principal services are as follows: (i) digital condominium which is a value-added service for commercial buildings, integrated solution for equipments and services for voice transmission, data and images on commercial buildings under a Building Local Exchange Carrier (“BLEC”) model; (ii) installation, maintenance, exchange and extension of new points of internal telephony wire in companies and dwellings under a basic plan of maintenance (BPM) and (iii) provision of free ISP service under the brand name “I-Telefônica.” In additio n, on December 30, 2004, we entered into a transaction to acquire indirect control of Atrium Telecomunicações Ltda. The transaction was approved by our shareholders on January 19, 2005. The acquisition was carried out through the purchase of the total share capital of Santo Genovese Participações Ltda., which held 99.99% of the representative share capital of Atrium. On March 1, 2006 then-subsidiary Santo Genovese Participações Ltda., having merged into its subsidiary Atrium Telecomunicações Ltda., was acquired by A. Telecom S.A. and both Santo Genovese Participações Ltda. and Atrium Telecomunicações Ltda. ceased to exist.  A. Telecom remained a wholly-owned subsidiary of Telesp, and began carrying out the activities formerly performed by Atrium. See “—B. Business Overview—Services.”
From the second half of 2006, A. Telecom began providing pay TV services, fully focusing on the development of this new product line. In February 2008, A. Telecom became an owned subsidiary of Telefônica Televisão Participações S.A. (TTP). In November 2008, TTP was merged into Telesp and A.Telecom became a wholly owned subsidiary of Telesp. See “—A. History and Development of the Company—Historical Background—Corporate Reorganization involving DABR and TTP.”
Telefônica Data S.A.’s businessheadquartered in Brazil, whose corporate purpose is to renderprovide and operate telecommunications services; provide value added services such as(SVAs); provide integrated business solutions in telecommunications and related activities; manage the development,provision of technical assistance and maintenance services of telecommunications equipment and network, consulting services regarding telecommunications solutions and related activities, and design, implementation and installation of projectstelecommunication-related projects; sell and lease telecommunications equipment, products and services, value-added services or any other related services, provided or supplied by third parties; provide third parties with telecommunications infrastructure; manage and/or develop activities that are necessary or useful for performing such services in accordance with applicable law; provide business trading services in general and provide technical support services in IT, including consulting, installation and maintenance of goods, applications and services, licensing or sub licensing of any kind of software, and storage and management of data and information. On July 1, 2013, part of its net assets were spun-off and merged into the Company and, on the same date, parts of the net assets of Vivo and A.TELECOM were merged into Tdata (Note 1b).
Associated Companies
Aliança Atlântica Holding B.V. (Aliança): Headquartered in Amsterdam, Netherlands, this entity has a 50% interest held by Telefônica Brasil and cash generated from sale of Portugal Telecom shares in June 2010. Through May 8, 2012, the Company held equity interest in Zon Multimédia, a Portugal Telecom group company that renders services involving pay television, Internet, distribution of audiovisual contents, cinema and telecommunication services. This equity interest was disposed of on May 8, 2012.
Companhia AIX de Participações (AIX): Headquartered in Brazil, this entity is engaged in holding an interest in Refibra consortium, and in performing activities related to integrated business solutionsthe direct and telecommunications consulting, as well asindirect operation of activities related to the construction, completion and operation of underground networks or optical fiber ducts.
Companhia ACT de Participações (ACT): Headquartered in Brazil, this entity is engaged in holding an interest in Refibra consortium, and in performing activities related to the rendering of technical assistancesupport services for the preparation of projects and equipmentcompletion of networks, by means of studies required to make them economically feasible, and telecommunications network maintenance services. Telefônica Empresas, currently (“Telefônica Data”)monitor the progress of Consortium-related activities. From January 1, 2013 with the entry into force of IFRS 11 Joint Arrangements, became a wholly-owned subsidiary ofinvestments in these entities were accounted for retrospectively using the Company after the corporate reorganization that was carried out in July 2006. See “—A. History and Development of the Company—Historical Background—The SCM Restructuring.” In July 2008, Telefônica Data became a wholly owned subsidiary of TTP. In November 2008, TTP was merged into Telesp andequity method.
 
 
Telefônica Data became a wholly owned subsidiary of Telesp. See “—A. History and Development of the Company—Historical Background—Corporate Reorganization involving DABR and TTP.”
Telefônica Sistema de Televisão S.A. (“TST”) is a company that provides pay television services through the Multipoint Multichannel Distribution Services (“MMDS”) modality.
Associated Companies
Since June 30, 2000, we have consolidated under the Brazilian Corporate Law Method, and since January 1, 2009, under IFRS, the operations of Aliança Atlântica Holding B.V., an investment company incorporated under the laws of the Netherlands, that had as its main asset a 0.61% interest in the equity capital of Portugal Telecom, which was disposed of in June 2010. As of December 31, 2010, we held a 50% share ownership in Aliança Atlântica Holding B.V. and Telefónica S.A. held the remaining 50%. Aliança Atlântica Holding B.V. is currently in the process of liquidation and, as a result, its remaining assets are being appraised.
Furthermore, since December 31, 2003, we have also consolidated under the Brazilian Corporate Law Method, and since January 1, 2009, under IFRS, our investment under proportional consolidation in Companhia AIX de Participações, or AIX. At December 31, 2010, we held a 50% share ownership in AIX and Telemar Participações S.A. held the remaining 50%. AIX was formed in 2001 to explore, directly and indirectly, activities related to the execution, conclusion and commercial exploitation of underground cables to fiber-optic. See Note 1 to the consolidated financial statements included in this annual report starting at page F-1. We also consolidate on a pro rata basis, as required under the Brazilian Corporate Law Method and under IFRS, Companhia ACT de Participações, in which we hold a 50% interest.
D. Property, Plants and Equipment
 
Our main physical properties for providing the Company’sfixed services involve the segments of switching (public switching telephone network-PSTN), transmission (optic and wireless systems), data communication (multiplex devices, IP network), infrastructure (Energy systems and air conditioned) and external Network (fiber-optic(fiber optic and metallic cables), which are distributed in many buildings in the State of São Paulo and in the main cities out of the State of São Paulo. Some of these buildings are also used in administrative and commercial areas.
 
Our properties are located throughout the State of São Paulo and in the main cities out of the State of São Paulo. At December 31, 2010,2013, we used 2,1912,181 properties in our operations, 1,4321,401 of which we own, and we have entered into standard leasing agreements to rent the remaining properties. We own a building in the City of São Paulo where the majority of our management activities are conducted.
As of December 31, 2010, property related to construction in progress represented 7.9% of the net book value of our total fixed assets, automatic switching equipment represented 12.1%, transmission and other equipment represented 36.4%, terminal equipment and modems represented 12.5%, infrastructure represented 27.6%, television equipment and materials represented 1.8%, and other assets represented 1.7% of total fixed assets. As of December 31, 2010, the net book value of our property, plant and equipment was R$10.2 billion.
 
Pursuant to Brazilian legal procedures, liens have been attached to several properties pending the outcome of various legal proceedings to which we are a party. See “Item 8. Financial Information—A. Consolidated Statements and Other Financial Information—Legal Proceedings.”
 
Our principal physical property for mobile services consists of transmission equipment, switching equipment, base stations, and other communication devices, such as voicemail, prepaid service, Short Message Service, Home Location Registers, Signaling Transfer Point, Packet Data Switching Network and gateways. All switches, cell sites, administrative buildings, administrative facilities, warehouses and stores are insured against damages for operation risks.
As of December 31, 2013, we had 188 cellular switches and other equipment installed in 57 owned spaces, 10 leased spaces and 26 shared spaces. We lease most of the sites in which our cellular telecommunications network equipment is installed. The average term of these leases is five years (subject to renewal for additional five-year terms) and ten years in the Northeast. Our 30,970 base stations and other network equipment are installed in cell sites, administrative buildings and administrative facilities. In addition, we own 11 administrative building and we lease 36 administrative areas, 10 kiosks and 305 retail stores.
At December 31, 2013 the net book value of our property, plant and equipment amounted R$18.4 billion (R$17.6 billion at December 31, 2012).
UNRESOLVED STAFF COMMENTS
 
None.
 
OPERATING AND FINANCIAL REVIEW AND PROSPECTS
 
A. Operating Results
 
The following discussion should be read in conjunction with our consolidated financial statements and accompanying notes and other information appearing elsewhere in this annual report and in conjunction with the
financial information included under “Item 3. Key Information—A. Selected Financial Data.” We prepared our consolidated financial statements included in this annual report in accordance with  the IFRS. These consolidated annual financial statements are our first financial statements prepared in accordance with the IFRS, as issued by International Accounting Standards Board (“IASB”). IFRS 1 – “First-time Adoption of International Financial Reporting Standards” has been applied in preparing these financial statements. Until December 31, 2009, our consolidated financial statements were prepared in accordance with accounting practices adopted in Brazil (“Brazilian GAAP”). Brazilian GAAP is based on the Brazilian Corporate Law No. 6,404 of December 15 , 1976, as amended, and included the provisions of Law No. 11,638/2007 and Law No. 11,941, dated May 27, 2009; the accounting standards issued by the Brazilian Federal Accounting Council (Conselho Federal de Contabilidade – “ CFC”); the accounting standards issued by the Accounting Standards Committee (Comitê de Pronunciamentos Contábeis – “CPC”); and the rules and regulations issued by the Brazilian Securities Commission (Comissão de Valores Mobiliários – “CVM”). After the adoption of CPCs No.15 to 43, Brazilian GAAP does not differ from IFRS, for preparation of consolidated financial statements. The comparative figures with respect to 2009 have been restate d to reflect adjustments made as a result of the adoption of IFRS.
 
Overview
 
Our results of operations are principally affected by the following key factors.
 
Brazilian Political and Economic Environment
 
The Brazilian economy has experienced different rates of growth this decade. According to IBGE, the IBGE which uses the new methodology of national accounts, Brazil’sBrazilian GDP expanded around 7.5%approximately 2.3% in 2010, against a retraction of 0.6%2013, compared to 0.9% in 2009.  The average growth of the GDP for the decade was 3.7% per year.2012.
 
Consumer prices, as measured by the Consumer Price Index, or the IPCA, published by the IBGE, registered a variation of 5.9% in 2010.2013. Accordingly, growth in consumer prices was higher than the inflation target established by the Central Bank, of 4.5%. In 20082011 and 2009,2012, the variations of IPCA were 5.9%6.5% and 4.3%5.8%, respectively. Inflation, as measured by the General Price Index, or the IGP-DI, calculated by the Fundação Getúlio Vargas, which includes wholesale, retail and home-building prices, increased 9.1%5.0% and decreased 1.4%8.1% in 20082011 and 2009,2012, respectively. In 2010,2013, the IGP-DI was 10.77%, the highest rate since 2004.increased 5.5%.
 
As a result of the acceleration of inflation and of the economic activity, therates measured by IPCA still remain above inflation target, Central Bank increased the basic interest rate during 2010. As a result, the Selic2013. The SELIC rate increased to 10.75%10.0% by the end of 2010, against 8.75% per year2013, from 7.25% by the end of 2009.2012.

Brazil finished 20102013 with a trade balance surplus of US$20.3 2.6 billion, compared to US$25.3 19.4 billion in 2009.2012. Exports increased by 32% toremained at US$201.9 242 billion, andbut imports increased 42.2%7.4%, to US$181.6 240 billion. FinancialForeign Direct Investments inflows into the country increased, with foreign direct investments ofdecreased slightly, reaching US$48.5 64 billion, compared to US$25.965.3 billion in 2009. Portfolio2012. On the other hand, portfolio investments increased byto US$51.1 25.8 billion in 2010,2013, in comparison to the increase of US$46.7 8.8 billion in 2009. The positive2012. As a consequence of this performance of external accounts, allowed international reserves decreased US$3 billion compared to increase by2012 to US$49.5376 billion to the record levelat end of US$288.6 billion.2013.

The improvementAs a result of this worsening in domestic economic data, such as inflation, external accounts, and interest rates, along withbesides increased liquidityrisk aversion in the international capital markets led to a decrease inhigher country risk in 2010.2013. The J.P. Morgan Emerging Markets Bond Index Plus (EMBI + Brazil), which tracks total returns for traded external debt instruments in the emerging markets, decreased to 180reached 224 basis points by the end of 20102013 from 197142 basis points at the end of 2009.2012.
 
As a result,consequence, the real appreciateddepreciated against the U.S. dollar in 2013 by 4.0% in 2010.14.6%. The exchange rate on December 31, 20102013 was R$1.67/U.S.$2.34/US$1.00, from R$1.74/U.S.$2.04/US$1.00 on December 31, 2009. The real appreciation was also related to the devaluation of the U.S. dollar against other currencies.2012.
 
Our business is directly affected by trends in the international economyexternal environment and the Brazilian economy. If the Brazilian economy enters a period of continued recession, then demand for telecommunications services is likely to decline. Similarly, depreciation of the Brazilianreal  against the U.S. dollar may reduce the purchasing power of
Brazilian consumers and, as a consequence, negatively affect the ability of our customers to pay for our telecommunications services.

Impact of Inflation on Our Results of Operations
 
Prior toBefore 2006, the fees we charged our customers were periodically adjusted by ANATEL based on the inflation rates measured by the General Price Index (IGP-DI).
 
Starting in 2006, telephone fees were indexed to the IST, which is a basket of national indexes that reflect the telecommunications sector’s operating costs. Such indexing will thus reduce inconsistencies between revenue and costs in our industry and therefore reduce the adverse effects of inflation on our business. The IST for the last 12 months is 5.2%4.92% according to the last data published by ANATEL with reference to November, 2010.December 2012.
 
The table below shows the Brazilian general price inflation (according to the IGP-DI, IPCA and the IST) for the years ended December 31, 20052009 through 2010:2013:
 
  
Inflation Rate (%)
as Measured
by IGP-DI (1)
  
Inflation Rate (%)
as Measured
by IPCA (2)
  
Inflation Rate (%)
as Measured
by IST (3)
 
December 31, 2010
  10.8   5.9   5.6 
December 31, 2009
  (1.4)  4.3   2.1 
December 31, 2008
  9.1   5.9   6.6 
December 31, 2007
  7.9   4.5   3.2 
December 31, 2006
  3.8   3.1   3.2 
December 31, 2005
  1.2   5.7   - 
  
Inflation Rate (%) as Measured by IGP-DI(1)
  
Inflation Rate (%) as Measured by IPCA(2)
  
Inflation Rate (%) as Measured by IST(3)
 
December 31, 2013
  5.5   5.9   4.9 
December 31, 2012
  8.1   5.8   4.9 
December 31, 2011
  5.0   6.5   4.9 
December 31, 2010
  11.3   5.9   5.6 
December 31, 2009
  (1.4)  4.3   2.1 

(1)
Source: IGP-DI, as published by the Fundação Getúlio Vargas.
 
(2)
Source: IPCA, as published by the Instituto Brasileiro de Geografia e Estatística.
 
(3)
Source: IST, as published by the Agência Nacional de Telecomunicações.
 
Regulatory and Competitive Factors
 
Our business, including the services we provide and the rates we charge, is subject to comprehensive regulation under the General Telecommunications Law. As a result, our business, results of operations and financial conditions could be impacted by the actions of the Brazilian authorities, including:
 
 ·delays in the granting, or the failure to grant, approvals for rate adjustment;
 
 ·the granting of licenses to new competitors in our region; and
 
 ·the introduction of new or stricter requirements for our operating concession.
 
A series of new regulations became effective in 2010.2013. See “Item 4. Information on the Company—B. Business Overview.” The most important among these regulations were:
 
·Resolution No. 537 of February 17, 2010, which republished, with amendments, the Regulation607/2013 - Numbering on Conditions for Use of Radio Frequency Range 3.5GHz;long distance calls
 
·Resolution No. 539 of February 23, 2010, which approved the Regulations of the General Plan for Universal SFTC;608/2013 – Account separation and allocation (DSAC)
 
·Resolution No. 544 of August 11, 2010, which approved the Regulations on the Use of Radio Frequencies in the Bands 2170 MHz to 2182 MHz and 2500 MHz to 2690 MHz;611/2013 – Billing Areas Change
 
·Resolution No. 548614/2013 – Regulation of November 8, 2010, which approved the Regulation for Evaluating the Efficiency of Use of Radio Spectrum;SCM
 
·Resolution No. 550615/2013 – Regulation of November 22, 2010, which approved the Regulation on Exploration of SMP through Virtual Network (RRV-SMP);
·  Resolution No. 551 of December 3, 2010, approving the Planning Service for Cable TV and MMDS, replacing Decree No. 399 of August 18, 1997; andSTFC
 
·
Resolution 617/2013 – Regulation of Private Limited Service (“Serviços Limitado Privado – SLP”)
·Resolution No. 553619/2013 – Current and historical costs (DSAC)
·Resolution 622/2013 – FATB Regulation
·Resolution 623/2013 – Users Council
·Resolution 624/2013 –Femtocell Regulation
·Resolution 625/2013 – Allocation of December 14, 2010, amending Regulations of Numbering Service of SMP and STFC.the 700 MHz band
·Resolution 628/2013 –Conduct Adjustment Term Regulation
 
We expect the following issues to become effective as new regulations or to be subject of one or more Public Notices in 2011,2014, with an exact timeline yet to be determined by ANATEL.
 
··  Proposals for new conditions and goals for quality and universal access to be included in the revision of concession contracts of STFC operators;Local Areas Regulation
 
··  Development of a General Competition Plan that would regulate standards for service providers with significant market power;Concession Agreement Review
 
··  Change in the STFC Regulation;
·
Draft regulation on the provision of STFC out of the Basic Fee Area (Área de Tarifação Básica), or ATB;
700 MHz Auction
 
·
·
Proposal to establish a criteria for tariff readjust of phone calls from the STFC;Productivity Factor Calculation
 
·
·
Proposed revision of the rules of usage remuneration of providers of STFC networks;Public Use Telephone Regulation
 
·
·
Proposed revision of the rules of the Special Class Individual Access (AICE);Treatment, Collection and Offer Regulation
 
·
·
Proposal for an Alternative Plan of Compulsory Service Offer (PASOO) for the STFC in the LDN mode;Reversible Assets
 
·
·
Invitation for bids for 3.5GHz frequencies;Consumer Rights
 
·
·
Proposed amendment of the Regulation of Multimedia Communication Services (SCM);Infrastructure Share
 
·
·
Proposed rules for industrial explorationUse of dedicated lines - EILD;Spectrum Regulation
 
·
·
Proposed regulations for the Certification of External Telecommunications Networks in regard to power protection;Sanctions and Conduct Adjustment
 
·
·
Review of the General Plan on Quality Targets to the STFC (PGMQ–STFC);Cost Model (DSAC)
 
·
·Systemic Disruption Regulation
·Proposed rules of quality management for provision of multimedia communication services (RGQ-SCM);WACC Regulation
 
·
·
Creation of a General Plan on Quality Targets of Television Subscription Services (PGMQ-TV);
·
Proposal for regulation the monitoring and control of goods, rights and services linked to existing concessions;
·
Proposed amendment of theMobile Telephony (SMP) Regulation of Inspection Powers; and
·  Proposal to amend the rules of implementation of administrative sanctions.
 
Number portabilityPortability came into effect in Brazil in September 2008. Number portabilityPortability allows clients within a limited geographic locale to relocate or change their telephone operator without the need to change their telephone number (for either a fixed or mobile line). Number Portability rights for all of our clients became effective in March 2009.
 
In addition to regulatory considerations, our business is affected by competition from other telecommunications providers. We began to face competition in our region in July 1999, and we anticipate that competition will contribute to declining prices for fixed-line telecommunications services and increasing pressure on operating margins. Our future growth and results of operations will depend significantly on a variety of factors, including:
 
 ·Brazil’s economic growth and its impact on the greater demand for services;
 
 ·the costs and availability of financing; and
 
 ·
the exchange rate between the real and other currencies.
 
Foreign Exchange and Interest Rate Exposure
 
We face foreign exchange risk due to our foreign currency-denominated indebtedness, accounts payable (including our capital expenditures, particularly equipment) and receivables in foreign currency. A real devaluation may increase our cost of debt and certain commitments in a foreign currency. Our revenue is earned in reais, and we have no material foreign currency-denominated assets, except income from hedging transactions, interconnection of international long-distance services and services rendered to customers outside Brazil. Equity investments in foreign companies also suffer effects with variations in the exchange rate.
 
On December 31, 2010, 0.95%2013, 15.9% of our R$1.838.753 billion of financial indebtedness was denominated in U.S. dollars.dollars and UMBNDES. See Note 1618 to the Consolidated Financial Statements. Devaluation of the real causes exchange losses on foreign currency-denominated indebtedness and commitments and exchange gain on foreign currency-denominated assets and corporate stakes in foreign companies.
 
We use derivative instruments to limit our exposure to exchange rate risk. Since September 1999, we have hedged all of our foreign currency-denominated bank debt using swaps. Since May 2010, the Companycompany began using net balance coverage, which is the coverage for net positions in foreign exchange exposures, or assets (issued invoices) minus liabilities (received invoices) for foreign exchange exposures, substantially reducing the Company’scompany’s risk to fluctuations in exchange rates. However, we remain exposed to market risk resulting from changes in local interest rates, principally the CDI - Certificate forof Interbank Deposits (Certificado de Depósito Interbancário), which is an index based upon the average rate of operations transacted among the banks within Brazil). This exposure to the CDI is present in long derivatives positions and financial investments, which are indexed to percentages of the CDI. Substantially, allmost of our debt is exposed to long term interest rates. On December 31, 2010,2013, R$1.812.442 billion of our indebtedness was subject to the variations of the TJLP (a long termTJLP. The loan with the BNDES accrues interest rate), which remained stable sinceat the Long Term Interest Rate (acronym in Portuguese TJLP) and is fixed every quarter by the National Monetary Council (acronym in Portuguese CMN). Between July 2009 and June 2012 the rate was kept at 6.0% p.a.. From July to December  2012 it was 5.5% p.a., being lowered to 5.0% p.a. as of January 2013. Additionally, R$0.021.394 billion of our indebtedness was subject to the variation of the U.S. dollar .and UMBNDES. However, the portion in U.S. dollars of our foreign currency debt is swapped under hedging arrangements for variable-rate real-denominated obligations based on the CDI. We invest our excess cash mainly in short-term instruments that earn interest based on the CDI. See Note 3136 to the Consolidated Financial Statements and “Item 11—11. Quantitative and Qualitative Disclosures about Market Risk.”
 
Since we have foreign currency derivatives with notional amounts substantially equivalent to our borrowings and invoices issued and received denominated in foreign currency, we do not have material exchange rate exposure with respect to these contracts. However, we could still continue to have exchange rate exposure with respect to our planned capital expenditures, approximately 33%50.0% of which are denominated or  indexed in foreign currencies (mostly U.S. dollars). We systematically monitor the amounts and time of exposure to exchange rate fluctuations and may contract for hedging positions, when appropriate, at our discretion.
 
Discussion of Critical Accounting Estimates and Policies
 
The preparation of financial statements included in this annual report in accordance with IFRS involves certain assumptions and estimates that affect the amounts presented for revenue, expenses, assets and liabilities and disclosures of contingent liabilities in the notes to the financial statements. Therefore, the uncertainty relating to these assumptions and estimates could lead to results that require a significant adjustment to the accounting value of assets or liabilities affected in future periods. Although we review these estimates and assumptions in the ordinary course of business, the presentation of our financial condition and results of operation often requires our management to make judgments regarding the effects on our financial condition and results of operations of matters that are inherently uncertain. Actual results may differ from those estimated under different variables, assumptions or conditions. Note 43 of our Consolidated Financial Statements includes methods used in the preparation of those financial statements and includes a summary of the significant accounting policies. In order to provide an
understanding of how we form the foregoing judgments and estimates, we have summarized certain critical accounting policiesjudgment or complexity are described below.
 
Accounting for long-lived assets including goodwill

Property, plant and equipment and intangible assets, other than goodwill, are recorded at acquisition cost. Property, plant and equipment and intangible assets with definite useful lives are depreciated or amortized on a straight-line basis over their estimated useful lives. Intangible assets with indefinite useful lives, including goodwill, are not amortized, but are, instead, subject to an impairment test on a yearly basis and whenever there is an indication that such assets may be impaired.

Accounting for long-lived assets and intangible assets involves the use of estimates for determining the fair value at their acquisition dates, particularly for assets acquired in business combinations and for determining the useful lives of the assets over which they are to be depreciated or amortized.  We believe thatamortized as well as their residual value. Asset lives are assessed annually and changed when necessary to reflect current evaluation on the estimates we makeremaining lives in light of technological change, network investment plans, prospective utilization and physical condition of the assets concerned.
The carrying values and useful lives applied to determine an asset’s useful lifethe principal categories of property, plant and equipment, and intangibles, are “critical accounting estimates” because they requiredisclosed in Notes 13 and 14 to our management to make estimates about technological evolution and competitive usesconsolidated financial statements.
Impairment of assets.nonfinancial assets, including goodwill

An impairment loss exists when the accounting value of an asset or cash-generating unit exceeds its recoverable amount, which is the higher between the fair value less selling costs and the value in use. The estimated fair value less selling costs is based on the information available from transactions involving the sale of similar assets or the market price less additional costs regarding the disposition of such asset. The value in use is based on the model of discounted cash flow. Cash flows are derived from the budget for the next 10 years and do not include activities of reorganization for which the Companycompany has not yet been committed or significant future investments that will improve the group of assets of the cash-generating unit subject to the test. The recoverable amou ntamount is sensitive to the discount rate used in the method of discounted cash flowflows as well as to the projected future cash flow and the expected future growth rate used for the purposes of overestimation.determining terminal value. Furthermore, additional factors, such as technological obsolescence, the suspension of certain services and other circumstantial changes are taken into account.

The carrying value of goodwill and the key assumptions used in performing the annual impairment assessment are disclosed in Notes 3.j) and 14 to our consolidated financial statements.
Provisions for tax, labor, civil and regulatory proceedings
We record provisions for tax, labor, civil and regulatory claims where an outflow of resources is considered probable and a reasonable estimate can be made of the likely outcome. The assessment of the likelihood of loss includes assessing the available evidence, the hierarchy of laws, the available jurisprudence, the most recent court decisions and its materiality in the legal system as well as the evaluation of the case by external counsels. Provisions are reviewed and adjusted to take into account changes in circumstances such as the applicable prescriptive period, results from tax inspections or additional exposure identified based on newly issued court decisions. A significant change in these circumstances or assumptions could result in a corresponding increase or decrease the amount of our provisions.
Additional information on provisions for tax, labor, civil and regulatory proceedings is disclosed in Notes 3.p) and 20 to our consolidated financial statements.
Pension and other post-retirement benefit plan
The cost of defined benefit retirement plans and other post-employment medical care benefits and the present value of pension obligations are determined using actuarial valuation methods. The actuarial valuation methods involves the use of assumptions about discount rates, expected future salary increases, mortality rates, health care costs trend rates and future increases in retirement benefits and pensions. The obligation of a defined benefit is highly sensitive to changes in these assumptions. All assumptions are reviewed at each year-end. The mortality rate is based on mortality tables available in the country. Future increases in wages and retirement benefits and pensions are based on expected future inflation for Brazil. The assumptions reflect historical experience and our judgment regarding future expectations.
The value of the net pension obligation at December 31, 2013, which is the key financial assumptions used to measure the obligation as well as the sensitivity of the IAS 19 (revised) pension liability at December 31, 2013 and of the income statement charge in 2013/14 to changes in these assumptions are disclosed in Note 35 to our consolidated financial statements.
Fair value of financial instruments
When the fair value of financial assets and liabilities presented on the balance sheet cannot be obtained in active markets, it is determined using valuation techniques, including the method of discounted cash flow. The data obtained for the use of these methods are based as much on the information prevailing in the market as possible. However, when it is not feasible to obtain such information in the market, a certain assumption level is required to establish the fair value. The assumption includes consideration of the data that was used, such as the liquidity risk, credit risk and volatility. Changes in the assumptions regarding these factors could affect the presented fair value of financial instruments.
Additional information on fair value of financial instruments is disclosed in Notes 3 k), l) and m) and 36 to our consolidated financial statements.
Taxes

There are uncertainties regarding the interpretation of complex tax regulations and the amount and timing of future taxable income. We record provisions based on reasonable estimates for possible auditing by tax authorities from the jurisdictions in which we operate. The value of these provisions is based on several factors such as experience from previous tax audits and different interpretations of tax regulations by the taxable entity and the competent tax authority in charge. Such differences of interpretation may arise in a wide variety of subjects, depending on the prevailing conditions in the domicile of the Company.company. As a result, we may be required to pay more than our provisions or to recover less than the assets recognized.

Pension plan benefitsThe Company and its subsidiary evaluate the recoverability of deferred tax assets based on estimates of future results. This recoverability ultimately depends on the ability of the company and its subsidiary to generate taxable profits over the period in which the temporary difference is deductible. The analysis considers the reversal period of deferred tax liabilities, as well as estimates of taxable profits, based on updated internal projections reflecting the latest trends.

The costDetermining the proper classification of pension plans with determined benefits and other post-employment medical care benefitsthe tax items depends on several factors, including an estimate of the period and the present valuerealization of pension obligations are determined using actuarial valuation methods.the deferred tax asset and the expected date of payments of these taxes. The actuarial valuation involvesactual flow of receipt and payment of income tax could differ from estimates made by the usecompany and its subsidiary, as a result of assumptions about discount rates, expected return rates of assets, expected future salary increases, mortality rates, health care costs trend rates and future increases in retirement benefits and pensions. The obligation of a defined benefit is highly sensitive to changes in these assumptions. All assumptions are reviewed at each data-base. The mortality ratetax laws or of unexpected future transactions that may impact tax balances.
Additional information on taxes is based on mortality tables availabledisclosed in the country. Future increases in wagesNotes 3.q), 8, 9 and retirement benefits and pensions are based on expected future inflation rates for the country a nd could significantly impact the value of the obligations to provide these benefits.17.

Fair value of financial instruments

When the fair value of financial assets and liabilities presented on the balance sheet cannot be obtained in active markets, it is determined using valuation techniques, including the method of discounted cash flow. The data obtained for the use of these methods are based on the information prevailing in the market as possible. However, when it is not feasible to obtain such information in the market, a certain assumption level is required to establish the fair value. The assumption includes consideration of the data that was used, such as the liquidity risk, credit risk and
 
 
volatility. Changes
Revenue recognition
Customer Loyalty Program
We have a customer loyalty program that allows customers to accumulate points when generating traffic for the use of our mobile services. The accrued points may be exchanged for handsets or services, provided the customer has a minimum stipulated balance of points. The consideration received is allocated to the cost of the handsets or services and the related points earned based on the relative fair value. The fair value of the points is calculated by dividing the discount value granted as a result of the customer loyalty program by the amount of points needed to carry out the redemption. The fair value accrued on the balances of generated points is deferred and recognized as income upon redemption of points.
For determining the quantity of points to be recognized, we apply statistical techniques, which take into consideration assumptions such as estimated redemption rates, expiration rates, cancellation of points and other factors. These estimates are subject to variations and uncertainties due to changes in the redemption behavior of the customers.
A change in the assumptions regarding these factors could affect the presentedestimated fair value of financial instruments.the points under the customer loyalty program and it could affect the apportionment of revenue among the elements and, as a result, revenues in future years.

ProvisionsMultiple-element arrangements
Bundled offers that combine different elements are assessed to determine whether it is necessary to separate the different identifiable components and apply the corresponding revenue recognition policy to each element. Total package revenue is allocated among the identified elements based on their respective fair values.
Determining fair values for civil and labor contingencies

We record provisions for civil and labor actions. The assessmenteach identified element requires estimates that are complex due to the nature of the likelihoodbusiness.
A change in estimates of loss includes assessingfair values could affect the available evidence,apportionment of revenue among the hierarchyelements and, as a result, revenues in future years.
Additional information on revenue recognition is disclosed in Note 3.u) to our consolidated financial statements.
Provision for doubtful debts
We provide services to consumer and business customers, mainly on credit terms. We know that certain debts due to us will not be paid through the default of laws,a small number of our customers. Estimates, based on our historical experience, are used to determine the available jurisprudence, the most recent court decisions and its materiality in the legal system as welllevel of debts that we believe will not be collected. These estimates include such factors as the evaluationcurrent state of the case by external counsels. Provisions are reviewedeconomy and adjustedparticular industry issues.
Additional information on provision for doubtful debts is disclosed in Notes 3.b) and 6 to take into account changes in circumstances such as the applicable prescriptive period, results from tax inspections or additional exposure identified based on newly issued court decisions. A significant change in these circumstances or assumptions could result in a corresponding increase or decrease into the amount of our provisions.consolidated financial statements.
 
Sources of Revenue

The breakdown of our gross operating revenue is presented net of discounts granted. In addition, we categorized our revenue according to the following groups:

 ·Telephony services
Includes revenues from fixed and mobile telephony highlighting:
Local:
·Local: includes the sum of revenues from monthly subscription fees, installation fees, local services, public telephony and fixed-to-mobile revenues (VC1);

 ·
Domestic long distance:long-distance: includes the sum of fixed-to-mobile revenues (VC2 and VC3), public long distancelong-distance telephony and domestic long distance;
long-distance;

 ·
International long distance:long-distance: includes the sum of revenues from international public telephony and international long distance;long-distance; and

 ·Usage charges: which include measured service charges for calls, monthly fee and other similar charges;
·Data Transmission: and value added services
·Data Transmission: includes the sum of infrastructure rental revenues and data transmission.transmission; and

·Charges for call forwarding, call waiting, text messaging (SMS), call blocking and Data Services, such as WAP and ZAP, downloads and MMS services, which are charged only when the customer’s plan excludes these services.
·Interconnection charges
·Interconnection charges (or network usage charges) are amounts we charge other cellular and fixed-line service providers for the use of our network;
·Pay TV
·Includes TV services  through satellite, cable or IPTV technology;
·Sale of goods and equipment
·The sale of wireless devices and accessories; and
·Other Services
·Other services include integrated solution services offered to residential and corporate clients, such as Internet access, private network connectivity and leasing of computer equipment, and
·Other telecommunications services such as extended service, detects, voice mail, cellular blocker, among others.
Results of Operations

The following table sets forth certain components of our net income for each periodyear ended December 31, 20102013, December 31, 2012 and December 31, 2009,2011 as well as the percentage change of each component.

  Year ended December 31,  % Change 
  
2010
  
2009
   2010 - 2009 
  
(in millions of reais, except percentages)
 
Net Operating Revenue  15,756.1   15,806.0   (0.3)
Operating Expenses, including cost of services and goods  (12,212.3)  (12,426.8)  (1.7
Equity in earnings of associates  2.9   18.8   (84.6)
Financial Result  (120.7)  (188.8)  (36.0)
Income and social contribution taxes  (1,027.2)  (1,005.1)  2.2 
Net Income  2,398.8   2,204.1   8.8 
Capex  2,441.4   2,220.9   9.9 
Capex/Net Operating Revenue  15.5%  14.1% 1.4 p.p. 
In 2011, we acquired 100% of shares of Vivo Participações. See Note 4 to our consolidated financial statements. Our consolidated financial statements include the former operations of Vivo Participações and Vivo since April 1, 2011.
 
Net Operating RevenueBecause Vivo Participações and Vivo are included in our financial statements for nine months in 2011, our results of operations in 2013 and 2012 are not fully comparable with our results of operations in 2011. We have made certain changes to our accounting criteria and elected to apply these changes retroactively to part of our financial statements for the years 2012 and 2011 to make them comparable to our 2013 financial statements. Implementation of these accounting changes did not create any difference for our results of operations or shareholders’ equity.

Net operating revenue in 2010 was R$15,756.1 million, remaining virtually stable in relation to 2009. This effect is mainly due to an increase in broadband revenue andOn July 1, 2013 our shareholders approved the corporate data in the amount of R$372.5 million, beyond the increase of domestic long distance revenue of R$105.8 million, explained by higher mobile incoming trafficreorganization with the “15” use (indicatingmerger of Vivo S.A. into us. See Note 1.b) to our selection code of operator). These variations were offset by a decrease in revenue from local fixed telephony of R$642.3 million, which was due to a decrease in VC1 and fixed-to-fixed traffics, despite the increase by 39,000 in the number of lines in service.consolidated financial statements.
 
 
  
Year ended December 31,
  
Percent change
  
Percent change
 
  
2013
  
2012
  
2011
   2013-2012   2012-2011 
      (Restated)   (Restated)         
  
(in millions of reais)
 
Net operating revenue
  34,721.9   33,919.7   29,116.6   2.4%  16.5%
Cost of services and goods
  (17,542.2)  (16,557.5)  (15,035.2)  5.9%  10.1%
Gross profit
  17,179.7   17,362.2   14,081.4   (1.1%)  23.3%
Operating expenses:                    
Selling
  (9,686.1)  (8,693.7)  (6,948.2)  11.4%  25.1%
General and administrative
  (2,177.9)  (2,145.3)  (1,782.9)  1.5%  20.3%
Other operating revenues, net
  (383.4)  687.7   441.5   (155.8%)  55.8%
Total operating expenses, net
  (12,247.4)  (10,151.3)  (8,289.6)  20.6%  22.5%
Equity in earnings (losses) of associates
  (55.1)  0.6   4.3   -   - 
Operating income before financial expense, net  4,877.2   7,211.5   5,796.1   (32.4%)  24.4%
Net financial expenses
  (214.8)  (291.2)  (141.0)  (26.3%)  106.6%
Net income before income and social contribution taxes  4,662.4   6,920.3   5,655.1   (32.6%)  22.4%
Income and social contribution taxes
  (946.5)  (2,468.1)  (1,292.9)  (61.7%)  90.9%
Net income
  3,715.9   4,452.2   4,362.2   (16.5%)  2.1%
Net income attributable to:                    
Shareholders of company
  3,715.9   4,453.6   4,355.3   (16.6%)  2.3%
Noncontrolling interests
  -   (1.4)  6.9   (100.0%)  (120.3%)
Net income
  3,715.9   4,452.2   4,362.2   (16.5%)  2.1%

Net Operating Revenue
Net operating revenues increased by 2.4% to R$34,721.9 million in 2013 from R$33,919.7 million in 2012 mainly due to  higher fixed and mobile data revenues, and increase in VAS revenues, besides some commercial initiatives that have been implemented by the Company during 2013. It was partially offset by the maturity of fixed voice and MTR reduction that affected mobile network usage. Net operating revenues grew 16.5% to R$33.919.7 in 2012 from R$29,116.6 million in 2011.
Capital Expenditures (Capex)

TheIn 2013, we invested R$6.033 million to support our current annual results and competitive position. Excluding the capital expenditures in 2010 were R$2,441.4 million, representingwith acquisition of licenses it represented an increase of 9.9%10.2% when compared to 2009. The investments in broadband and new businesses were intensified through2012. A significant portion of resources was allocated to the expansion and modernization of our network,client base while maintaining the improvementquality of our systems and the processes of customer relationships, such as call centers, customer  retaining programs and others.services provided. As a percentage over net operating revenues the ratio increased from 15% in 2012 to 16% in 2013 (excluding the effect of licenses). A significant portion of resources was from 14.1%allocated to the expansion of our client base while maintaining the quality of the services provided.
 To meet the needs of an increasingly connected society, significant investments were made to support the strong growth of our data usage in 2009residential fiber, mobile 3G /4G and dedicated corporate networks. We continue to 15.5%invest in 2010.expanding the backbone of national data transmission to meet the increase in mobile data traffic throughout the country.

Results of Operations for the Year Ended December 31, 20102013 Compared to the Year Ended December 31, 20092012

Operating Revenue

Our gross operating revenue is presented net of discounts granted.

Our gross operating revenue in 2010 totaledincreased 3.4% to R$21,359.0 million, registering a decrease of 1.0% in relation to 2009. The components of our gross operating revenue are presented in the following table:

  Year ended December 31,  % Change 
  
2010
  
2009
   2010 - 2009 
  
(in millions of reais, except percentages)
 
Gross operating revenue (1)
  21,359.0   21,584.4   (1.0)
   Fixed Telephony  15,005.6   15,547.1   (3.5)
  Local
  10,033.0   10,675.3   (6.0)
  Domestic long distance
  4,876.4   4,770.6   2.2 
  International Long Distance
  96.2   101.2   (5.0)
Data Transmission
  4,304.4   3,931.9   9.5 
Interconnection
  524.7   487.1   7.7 
Pay TV
  478.1   492.5   (2.9)
   Others
  1,046.2   1,125.6   (7.1)

(1) Gross operating revenue, but net of discounts granted.
Fixed Telephony

Local. Revenue from local services reached R$10,033.051,965.6 million in 2010, a decrease of 6.0%2013 from R$50,264.6 million in relation to R$10,675.3 million registered in 2009. The decrease is due to lower local fixed telephony revenue in 2010, explained by a decrease of VC1 and fixed-to-fixed traffics, offset2012, impacted by the increase in the monthly feefixed and mobile data revenue, due to the positive net additions of 39,000 lines in service registered in the year, in addition to the tariff readjustment of most alternative plans as of August 2010.

Domestic long distance. Revenue from domestic long distance services in 2010 totaled R$4,876.4 million, ana higher mobile VAS revenue, and increase of 2.2% in relation to R$4,770.6 million in 2009. These effectssmartphones sales. The variations are mainly explained by higher mobile incoming traffic with the “15” use (indicating our selection code of operator) and by the tariff readjustment of 0.66%, effective from October 8, 2010, and are partially offset by a reduction of fixed incoming traffic.as follows:

International long distance. Revenue from international long distance services reached R$96.2 million in 2010, a decrease of 5.0% in comparison with R$101.2 million in 2009.  This evolution is justified by a decrease of traffic in the period.
 
 

Data Transmission
  
Year ended December 31,
  
Percent change
 
  
2013
  
2012
   2013-2012 
       (Restated)     
  
(in millions of reais)
 
Telephony services
  26,428.6   26,555.1   (0.5%)
Data transmission and value added services
  16,294.9   14,389.8   13.2%
Interconnection charges
  3,820.0   4,453.4   (14.2%)
Pay TV
  645.0   805.3   (19.9%)
Sale of goods and equipment
  3,479.8   2,792.6   24.6%
Other services
  1,297.3   1,268.4   2.3%
Gross operating revenue
  51,965.6   50,264.6   3.4%
Value-added and other indirect taxes
  (17,243.7)  (16,344.9)  5.5%
Net operating revenues
  34,721.9   33,919.7   2.4%
 
Data transmission revenue reached R$4,304.4 million in 2010, an increase of 9.5% when compared to R$3,931.9 million in 2009. This growth is justified by increased hiring the actions of sales personnel and the Company’s commitment to quality, reflected in an increase of the customer satisfaction index and larger customer base. Telephone services: There were 680,401 net additions of broadband, the highest gain of our history. Additionally, data revenue in the corporate segment increased in 2010.

Interconnection revenue

Interconnection revenue totaled R$524.7 million in 2010, an increase of 7.7% when compared to R$487.1 million in 2009. This change is due to higher mobile incoming traffic. Additionally, we recorded a tariff readjustment for local, domestic long distance and interconnection services of 0.66%, effective as of October 8, 2010.

Pay TV

Pay TV revenue totaled R$478.1 million in 2010, representingwas a decrease of 2.9%R$126.5 million in revenue from telephony services, or 0.5%, explained mainly by the decrease in fixed to mobile tariff (VC) in April 2013. This decrease was partially offset by the increase in postpaid plans called “Vivo ilimitado.”
Data transmission and value added services: Revenue from data transmission and value added services increased by R$1,905.1 million, or 13.2% compared to 2012. This increase is a result of the growth in sales of 3G, 3G Plus and 4G postpaid data packages tied to smartphones and an increase in sales of data packages to prepaid customers.
Interconnection charges: Revenue from interconnection charges decreased by R$633.4 million, a 14.2% decrease in relation to R$492.5 million in 2009.2012. This decreasevariation is mainly related to the lower average customer basedecrease in 2010. However, the trend changedmobile termination rates.
Pay TV: Revenue from Pay TV totaled R$645 million in 2013, a decrease of 19.9% in the last quarterPay TV’s gross revenue in relation to 2012. This variation is mainly related to the disconnection of 2010, with 21,000 net additions of newMMDS customers due to the Company’s repositioning in relation to this product andoccupation of the significant churn reduction in the period.

Others
Other revenue registered R$1,046.2 million in 2010, a decrease of 7.1% when compared to R1,125.6 million 2009. This decrease occurred because of lower revenue from resale of goods and value added services, butspectrum by 4G operators. It was partially offset by a revenuethe acceleration of DTH sales since June 2013, reflecting the selective relaunching of DTH TV services in some regions of São Paulo.
Sale of goods and equipment: Revenue from the sale of goods and equipment in 2013 totaled R$3,479.8 million, an increase of 24.6% compared to 2012. The variation in 2013 is mainly explained by the increase in smartphone sales, increase in postpaid customers, and by the change in our providing integrated solutions in the corporate segment.sales model for SME segments.
 
Operating Expenses

Operating expensesOthers services: Revenues from other services totaled R$12,212.31,297.3 million, in 2010, a decreasean increase of 1.7% when2.3% compared to R$12,426.8 million in 2009. 2012. This increase is mainly a result of higher hardware sales for corporate SME segments.
Cost of Services and Goods
The following table sets forth the components of operating expenses:our costs of services and goods sold for 2013 and 2012, as well as the percentage change from the previous year.

  Year ended December 31,  % Change 
  
2010
  
2009
   2010 - 2009 
  
(in millions of reais, except percentages)
 
Operating Expenses  (12,212.3)  (12,426.8)  1.7 
   Interconnection expenses  (4,521.0)  (4,386.3)  3.1 
Personnel expenses
  (1,030.5)  (722.6)  42.6 
Outsourcing expenses
  (4,101.5)  (3,630.0)  13.0 
Bad debt provision
  (386.3)  (564.6)  (31.6)
Taxes
  (353.7)  (382.4)  (7.5)
Other operating revenue (expenses)
  94.2   (235.4) (140)
Depreciation and amortization  (1,913.5)  (2,505.5)  (23.6)
  
Year ended December 31,
  
Percent change
 
  
2013
  
2012
   2013-2012 
      (Restated)     
  
(in millions of reais)
 
Cost of goods sold
  (2,117.9)  (1,801.9)  17.5%
Depreciation and amortization
  (4,265.1)  (4,131.8)  3.2%
Outside services and other
  (3,645.4)  (3,373.1)  8.1%
Interconnection charges
  (3,842.3)  (4,012.1)  (4.2%)
Rent, insurance, condominium fees, and leased lines  (1,428.0)  (969.3)  47.3%
Personnel
  (522.1)  (459.7)  13.6%
Taxes, fees and contributions
  (1,721.4)  (1,809.6)  (4.9%)
Cost of services and goods
  (17,542.2)  (16,557.5)  5.9%

Interconnection expenses

Interconnection expenses totaled R$4,521.0 million in 2010, an increase of 3.1% when compared to R$4,386.3 million in 2009. Such effect is mainly explained by higher expenses with total unbundled loops, an increase in mobile incoming traffic with the “15” use (indicating our selection code of operator) and Mobile Network Interconnection Fee (VUM) readjustment of 0.67% in February, 2010.

Personnel expenses

Personnel expenses reached R$1,030.5 million in 2010, a growth of 42.6% in relation to R$722.6 million in 2009. This increase is mainly due to a reversal of labor contingencies in the second quarter of 2009 in the amount of R$159 million and to the non-recurring expenses related to personnel reorganization in the amount of R$74.8 million, accounted for in the fourth quarter of 2010.
 
 
Outsourcing expenses
Cost of services and goods increased by 5.9% to R$17,542.2 million in 2013 from R$16,557.5 million in 2012. The variations are explained as follows:
 
Outsourcing expenses reachedCost of goods sold: Cost of wireless devices and accessories increased by 17.5% to R$4,101.52,117.9 million in 2010,2013, from R$1,801.9 million in 2012. The increase in 2013 was mainly due to the increase in smartphone sales, which is a result of higher sales of postpaid and data plans, change in our sales model for SME segment, and an increase of 13.0% when comparedin hardware sales for corporate segments.
Depreciation and amortization: Depreciation and amortization expenses increased by 3.2% to R$3,630.04,265.1 million in 2009. This2013, from R$4,131.8 million in 2012. The increase is relatedin 2013 was mainly due to an investments in transmission infrastructure and network. 
Outside services and other: Cost of third-party services and other increased by 8.1% to R$3,645.4 million in 2013, from R$3,373.1 million in 2012, mainly due to the increase of commercial expenses, mainly in customer service,mobile content as a result of our commitment to quality and customers satisfaction, a higher concentrationnumber of advertising campaignsapplications offered to our customer base and an increase in 2010, and higher expenses with regardPay TV content.
Interconnection charges: Interconnection charges decreased by 4.2% to network maintenance.

Bad debt provisions

Bad debt provisions registered R$386.33,842.3 million in 20102013, from R$564.64,012.1 million in 2009, representing2012. The decrease in 2013 is mainly due to the reduction of Mobile termination rates beginning in April 2013.
Rent, insurance, condominium fees, and leased lines: Rent, insurance, condominium fees, and leased lines increased by 47.3% to R$1,428.0 million in 2013, from R$969.3 million in 2012. The increase in rent expenses was impacted by the leaseback of sold tower spaces, and also due to expansion of 3G and 4G coverage. 
Personnel: Personnel expenses increased by 13.6% to R$522.1 million in 2013, from R$459.7 million in 2012. The increase in 2013 was mainly explained by the organizational restructuring action carried out in the year and due to the collective bargaining implemented in January 2013. 
Taxes: Taxes decreased by 4.9% to R$1,721.4 million in 2013, from R$1,809.6 million in 2012. The decrease in 2013 was primarily attributable by a decreasereduction in Fistel fee mainly due to a restructured policy in prepaid disconnections and of 31.6%. Asburden for renewal of concession licenses and authorization, which is based upon a percentage of the net operating revenue, the ratio decreased from 3.6% in 2009 to 2.5% in 2010. This effect isrevenues, explained by an improvement inlower fixed revenue.
Operating Expenses
The following table sets forth the customer base profile throughcomponents of our strong performance in our commercial debt collection. Our 1.8% bad debt provision percentage on net operating revenue registered in the fourth quarter of 2010 is oneexpenses for each of the lowest levels we have ever reached.years ended December 31, 2013 and 2012, as well as the percentage change from the prior year.
 
Taxes
  
Year ended December 31,
  
Percent change
 
  
2013
  
2012
   2013-2012 
      (Restated)     
  
(in millions of reais)
 
Selling expenses
  (9,686.1)  (8,693.7)  11.4%
General and administrative expenses
  (2,177.9)  (2,145.3)  1.5%
Other net operating income (expense)
  (383.4)  687.7   (155.8%)
Total
  (12,247.4)  (10,151.3)  20.6%

Taxes reachedOperating expenses increased by 20.6% to R$353.712,247.4 million in 2010, a decrease of 7.5% when compared to2013, from R$382.410,151.3 million in 2009. This variation is justified by the decrease2012. The increase  in taxes2013 reflects mainly due to services provided between us and our subsidiaries. This effect was partially offset by an increase in FUST and FUNTELselling expenses.
Selling expenses: Selling expenses increased by 11.4% to R$9,686.1 million in 2013, from R$8,693.7 million in 2012, mainly due to the selling efforts to improve fixed services, focusing on growth, in addition to the increase in the period.

Other operating revenue (expenses)

Other operating revenues (expenses) reached R$94.2 millionpostpaid mobile customers base, supported by a commercial policy focused on adding value. The most relevant costs that increase in 2010, mainly justified by the salea year over year bases are: commission, tied to higher data packages adoption, call center and assignment of the right of use of non-strategic assets during 2010 in the total amount of R$320.6 million, partially offset by the cost of goods soldadvertising related to the corporate segment.fixed services turnaround.

Depreciation and amortization

Depreciation and amortization reached R$1,913.5 million in 2010 compared to R$2,505.5 million in 2009, a decrease of 23.6% explained by the adoption of new terms for certain categories of assets, which resulted in changes in those assets’ useful life time when compared to those in 2009. Because this was a change in accounting estimates, the effects of this change were recorded prospectively from the year of 2010. This movement generated a decrease of R$399.6 million in the depreciation expense in the year.
 
Equity in earnings
78


Equity in earnings of associates in 2010 reached R$2.9 million, compared
General and administrative expenses: General and administrative expenses increased by 1.5% to R$18.82,177.9 million in 2009, representing a2013, from R$2,145.3 million in 2012. The lower increase was primarily due to austerity measures implemented by us during the year. 
Other net operating income (expense): The net amount of other operating income (expense) decreased by 155.8% to R$383.4 million in 2013, from R$687.7 million in 2012. The high volume of revenue from sale of towers in 2012 in the amount of  R$1,114 million  justifies the decrease of 84.6%.  This decrease is explained by the effect of applying equity accounting of the shareholding of Cable TV operators.155.8% in 2013.

Financial Result

For the year-end period ended on December 31, 2010, the2013, net financial resultexpenses reached R$120.7214.8 million, increasingdecreasing by R$68.176.4 million or 36.0%26.2% when compared to the period ended December 31, 2009,2012, mainly due to lower average indebtedness in 2013.
Income and Social Contribution Taxes 
We recorded expenses from income and social contribution taxes in the amount of R$946.5 million in 2013, an decrease of 61.7% from an expense of R$2,468.1 million in 2012. The decrease in 2013 was due to lower income before income and social contribution taxes. The effective rate of income tax and social contribution decreased to 20.3% in 2013 compared with 35.7% in 2012, mainly due to interest on shareholders’ equity payments made in 2013, which is deductible for income tax purposes, and also to recognition of tax losses carry forwards in our subsidiary TData not recognized in previous years.
Results of Operations for the Year Ended December 31, 2012 Compared to the Year Ended December 31, 2011
Our consolidated financial statements include Vivo Participações and Vivo as of April 1, 2011 through the full consolidation method. Since Vivo Participações and Vivo have been consolidated into our financial results as of April 1, 2011, our results of operations for the year ended December 31, 2011 are not comparable with our results of operations for the year ended December 31, 2012.
Operating Revenue
Our gross operating revenue is presented net debt.  Inof discounts granted.
Our gross operating revenue increased 16.7% to R$50,264.6 million in 2012 from R$43,058.6 million in 2011, impacted by increase in telephony services and data transmission and value added services. The variations are explained as follows:
  
Year ended December 31,
  
Percent change
��
  
2012
  
2011
   2012-2011 
   (Restated)   (Restated)     
  
(in millions of reais)
 
Telephony services
  26,555.1   24,254.2   9.5%
Data transmission and value added services
  14,389.8   10,929.3   31.7%
Interconnection charges
  4,453.4   3,785.0   17.7%
Pay TV
  805.3   865.4   (6.9%)
Sale of goods and equipment
  2,792.6   2,135.2   30.8%
Other services
  1,268.4   1,089.5   16.4%
Gross operating revenue
  50,264.6   43,058.6   16.7%
Value-added and other indirect taxes
  (16,344.9)  (13,942.0)  17.2%
Net operating revenues
  33,919.7   29,116.6   16.5%
Telephony services: There was an increase of R$2,300.9 million in revenue from telephony services, or 9.5%, explained by the increase in voice services revenue. The continued growth of prepaid recharges and increased in postpaid plans “Live Unlimited” part of that evolution.
Data transmission and value added services: Revenue from data transmission and value added services increased by R$3,460.5 million, or 31.7% compared to 2011. This increase is a result of a significant increase in our customer base in the data access services, mainly due to strong performance in the corporate segment.
Interconnection charges: Revenue from interconnection charges increased by R$668.4 million, a 17.7% increase in relation to 2011. This variation is mainly related to a rise in traffic of incoming calls to fixed lines especially mobile originated, as well as mobile to mobile calls.
Pay TV: Revenue from Pay TV totaled R$805.3 million in 2012, a decrease of 6.9% in the last quarter of the previous year, the result was increased by R$19.2 or 37.1%Pay TV’s gross revenue in relation to 2011. This variation is mainly due to the same effect.decrease in the commercial activity due to the launching on the new IPTV platform.
Sale of goods and equipment: Revenue from the sale of goods and equipment in 2012 totaled R$2,792.6 million, an increase of 30.8% compared to 2011. The variation in 2012 is mainly a result of the increase in the sale of smartphones, a growth of postpaid customers over the year and as a result of the charge in the sales model for SME segment and foreign exchange. Revenues from sales of wireless devices and accessories are reported before commissions and promotional discounts, and include value-added taxes. In general, the purpose of wireless device sales is to encourage growth in customers and traffic (and not necessarily to generate profits). Accordingly, we subsidize part of the costs of wireless devices for post-paid customers.
Others services: Revenues from other services totaled R$1,268.4 million, an increase of 16.4% compared to 2011. This increase is mainly a result of higher revenues from providing integrated solutions for the corporate segment.
Cost of Services and Goods
The following table sets forth the components of our costs of services and goods sold for 2012 and 2011, as well as the percentage change from the previous year.
  
Year ended December 31,
  
Percent change
 
  
2012
  
2011
   2012-2011 
   (Restated)   (Restated)     
  
(in millions of reais)
 
Cost of goods sold
  (1,801.9)  (1,284.3)  40.3%
Depreciation and amortization
  (4,131.8)  (3,581.9)  15.3%
Outside services and other
  (3,373.1)  (2,918.4)  15,6%
Interconnection charges
  (4,012.1)  (4,537.1)  (11.6%)
Rent, insurance, condominium fees, and leased lines  (969.3)  (913.3)  6.1%
Personnel
  (459.7)  (380.1)  20.9%
Taxes, fees and contribution
  (1,809.6)  (1,420.1)  27.4%
Cost of services and goods
  (16,557.5)  (15,035.2)  10.1%
Cost of services and goods increased by 10.1% to R$16,557.3 million in 2012 from R$15,035.2 million in 2011. The variations are explained as follows:
Cost of goods sold: Cost of wireless devices and accessories increased by 40.3% to R$1,801.9 million in 2012, from R$1,284.3 million in 2011. The increase in 2012 was mainly due to the increased sales of smartphones, which is linked to higher sales of postpaid and data plans, exchange and because of the change in the sales model for corporate segment.
Depreciation and amortization: Depreciation and amortization expenses increased by 15.3% to R$4,131.8 million in 2012, from R$3,581.9 million in 2011. The increase in 2012 was mainly due to investments in transmission infrastructure and network.
Outside services and other: Cost of third-party services and other increased by 15.6% to R$3,373.1 million in 2012, from R$2,918.4 million in 2011, mainly due to network maintenance and pay TV content.
Interconnection charges: Interconnection charges decreased by 11.6% to R$4,012.1 million in 2012, from R$4,537.1 million in 2011. The decrease in 2012 is mainly due to a decrease in the use of network for fixed-mobile traffic.
Rent, insurance, condominium fees, and leased lines: Rent, insurance, condominium fees, and leased lines increased by 6.1% to R$969.3 million in 2012, from R$913.3 million in 2011. The increase in 2012 was mainly due to expansion of 3G coverage.
Personnel: Personnel expenses increased by 20.9% to R$459.7 million in 2012, from R$380.1 million in 2011. The increase in 2012 was mainly explained by the collective wage increase granted in the period.
Taxes: Taxes increased by 27.4% to R$1,809.6 million in 2012, from R$1,420.1 million in 2011. The increase in 2012 was primarily attributable to growth of the customer base, reflecting the increase in Fistel spending.
Operating Expenses
The following table sets forth the components of our operating expenses for each of the years ended December 31, 2012 and 2011, as well as the percentage change from the prior year.
  
Year ended December 31,
  
Percent change
 
  
2012
  
2011
   2012-2011 
   (Restated)   (Restated)     
  
(in millions of reais)
 
Selling expenses
  (8,693.7)  (6,948.2)  25,1%
General and administrative expenses
  (2,145.3)  (1,782.9)  20,3%
Other net operating income
  687.7   441.5   55.7%
Total
  (10,151.3)  (8,289.6)  22.5%
Operating expenses increased by 22.5% to R$10,151.3 million in 2012, from R$8,289.6 million in 2011. The increase in 2012 reflects mainly due to an increase in selling expenses.
Selling expenses: Selling expenses increased by 25.1% to R$8,693.7 million in 2012, from R$6,948.2 million in 2011, mainly due to an increase in third party services is due to greater expenses with commissions, resulting from increases in data plans, which have a larger unit fee.
General and administrative expenses: General and administrative expenses increased by 20.3% to R$2,145.3 million in 2012, from R$1,782.9 million in 2011. The increase in 2012 reflects an increase in maintenance along with the opening of the new integrated office of the company.
Other net operating income: The net amount of other operating income increased by 55.7% to R$687.7 million of other revenues in 2012, from R$441.5 million of other revenues in 2011. The increase in 2012 is mainly due to revenue from sales of non-strategic assets in 2012.
Financial Result
For the year-end period ended on December 31, 2012, net financial expenses reached R$291.2 million, increasing by R$150.2 million or 106.5% when compared to the period ended December 31, 2011, mainly due to lower interest income on financial assets and the consolidation of Vivo and Vivo Participações as of April 2011. When compared with the financial expenses of the period ended December 31, 2011 including results of Vivo and Vivo Participações for the first quarter of 2011, net financial expenses for the year-end period ended on December 31, 2012 have increased R$111.3 million or 62.0%.
Income and Social Contribution Taxes 
We recorded expenses from income and social contribution taxes in the amount of R$2,468.1 million in 2012, an increase of 90.9% from an expense of R$1,292.9 million in 2011. The increase in 2012 was due to higher income before income and social contribution taxes. The effective rate of income tax and social contribution increased to 35.7% in 2012 compared with 22.9% in 2011, mainly due to lower interest on shareholders’ equity payments made in 2012, which is deductible for income tax purposes.
B. Liquidity and Capital Resources
 
General
 
We have funded our operations and capital expenditures mainly from operating cash flows and loans obtained from financial institutions.institutions, capital markets or development banks. As of December 31, 2010,2013, we had R$1.56.5 billion in cash and cash equivalents. Our principal cash requirements include:
 
 ·the servicing of our indebtedness,indebtedness;
 
 ·capital expenditures,expenditures; and
 
 ·the payment of dividends.
 
Sources of Funds
 
Our cash flow from operations was R$4.59.6 billion in 20102013 compared to R$4.410.1 billion in 2009.2012, with a reduction of 4.8% in the last year compared with 2012.  The increasedecrease is a reflection of the variation in cash flow from operating activities of 3.0% in 2010 compared to 2009the Company’s EBITDA, which was due primarily to (i)caused by an increase in our netcost of marketing services, commissioning, call center and rent towers.
 
income, (ii) a decrease in our net accounts receivable from customers due to a better collection performance accompanied with lower billings, and (iii) a decrease in certain current liabilities due to the payment of ANATEL’s concession in 2009 that happened on a biennial basis.
Uses of Funds
 
Our cash flow used in investing activities was R$1.75.5 billion in 20102013 compared to R$2.33,7 billion in 2009.2012. The decreaseincrease in the cash flow used in investing activities of 26%49.0% in 20102013 compared to 20092012 was primarily due to the salepayment of the shares of Portugal Telecomlicenses and increase in the net amount of R$127.2 million and the assignment of rights to use existing space in transmission towers in the net amount of R$292.7 million.investments.
 
Our cash flow used in financing activities was R$3.64.6 billion in 20102013 compared to R$1.62.1 billion in 2009.2012. The increase in cash flow used in financing activities of 125%121.2% in 20102013 compared to 20092012 was due primarily to the prepaymentincrease payment of ourdividends in 2013 compared to 2012, along with increase payments of debentures in the amount of R$1.502.4 million and related interests in June 2010, and to an increase in our dividend payments in 2010.loans.
 
Indebtedness
 
As of December 31, 2010,2013, our total debt was as follows:
 
Debt
Currency
Annual interest rate payable
Maturity
Principal amount outstanding (in thousands of reais)
Loan and Financing BNDESR$TJLP + 1.73% to 3.73%20151,808,422
MediocréditoUS$1.75%201417,304
Total debt   1,825,726
Current   420,412
Long-term   1,405,314
 
Debt
 
 
Currency
 
 
Annual interest rate payable
 
 
Maturity
 
Total amount outstanding (in thousands of reais)
BNDES loans and financing R$ TJLP + 0 to 9% 2020 2,441.9
BNDES loans and financing R$ 2.5 to 8.7% 2019 171.7
BNDES loans and financing UMBNDES ECM + 2.38% yearly 2019 505.5
BNB loans and financing R$ 10.0% 2016 225.0
Mediocredito US$ 1.75% 2014 3.5
BEI US$ 4.18% to 4.47% 2015 885.2
Resolution 4,131 US$   2013 -
Debentures R$ 100% of the CDI + 0.68% to 106.8% of the CDI 2018 4,129.5
Debentures R$ IPCA + 0.5% to IPCA +7.0% 2021 172.1
Others R$   2014 219.2
Total debt       
8,753.6
Current       1,523.7
Long term       7,229.8

Interest and principal payments on our indebtedness as of December 31, 20102013 due in 20112014 and 20122015 total R$4201,523.7 million and R$4131,959.6 million, respectively.
 
The agreements that govern the majority of our outstanding loans and financings contain certain standard restrictive covenants, which may provide for the acceleration of the full balance of our obligations in the event of any default. As of December 31, 2010,2013, we were not in default of any of our obligations and therefore none of our liabilities were subject to acceleration.
 
Capital Expenditures and Payment of Dividends
 
Our principal capital requirements are for capital expenditures and payments of dividends to shareholders. AdditionsCapital expenditures consisted of additions to property, plant and equipment and additions to intangible assets, including licenses which totaled R$2.4 6.0 billion, R$6.1 billion and R$2.25.4 billion for the years ended December 31, 20102013, 2012 and 2009,2011, respectively. Our capital expenditures for the year 2011 are expected to be similar to 2010. These expenditures relate primarily to the expansion of our network. We may seek financing for part of our capital expenditures and cash management assistance from the Brazilian government, in particular fromBanco Nacional de Desenvolvimento Econômico e Social (Bank for Economical and Social Development), or BNDES, which is the main government financing agent in Brazil, as well as from the local or foreign capital markets or from local and foreign financial institutions. See “Item 4. Information on the Company—A. History and Development of the Company—Capital Expenditures.”
 
Pursuant to our bylaws and Brazilian Corporate Law, we are required to distribute a mandatory minimum dividend of 25% of “adjusted net income” (as defined below) in respect of each fiscal year, to the extent earnings are available for distribution. Holders of preferred shares are assured priority in the reimbursement of capital, without a premium, and are entitled to receive cash dividends that are 10% higher than those attributable to common shares.
 
Adjusted net income, as determined by Brazilian Corporate Law, is an amount equal to our net income adjusted to reflect allocations to or from (i) legal reserve, (ii) statutory reserve and (iii) a contingency reserve for anticipated losses, if any.
 
We may also make additional distributions to the extent that we have available profits and reserves available to distribute. All of the above distributions may be made as dividends or as tax-deductible interest on shareholders’ equity. Interest on shareholders’ equity are tax-deductible payments pursuant to Brazilian Corporate law, that a company may make, in addition to dividends, which the company may treat as financial expenses for tax and social contribution purposes.  For more information on the payment of interests on shareholders’ equity, see “Item 8. Financial Information—A. Consolidated Statements and Other Financial Information—Dividends and Interest on Shareholders’ Equity.” We paid dividends of R$1.94.7 billion, R$1.53.6 billion and R$2.25.4 billion in 2010, 20092013, 2012 and 2008,2011, respectively.
 
Our management expects to meet 20112014 capital requirements primarily from cash provided from our operations. Net cash provided by operations was R$4.59.6 billion, R$10.1 billion, and R$4.48.4 billion in 20102013, 2012 and 2009,2011, respectively.
 
As determined by the Brazilian Corporate Law and our by-laws, we must generally pay dividends to all shareholders equal to at least 25% of our annual net income. These adjustmentsAdjustments to net income for purposes of calculating the basis for dividends include allocations to various reserves that effectively reduce the amount available for the payment of dividends. For the fiscal year ended December 31, 2010, the Board of Directors Meeting held on February 7, 2011 decided2013, in addition to submit to the shareholders meeting a proposal to pay dividends in the amount of R$1.7 billion, which, together with the interim dividend and interest on own capital payments made in 2010, would be more than sufficient2013 and 2014, management decided to meetsubmit to the minimum dividend required by Brazilian law.Shareholders Meeting a proposal to pay additional dividends in the amount of R$132.5 million. The proposal to pay dividends will be approved by a General Shareholders Meeting to be held in 2011. S eeon April 23, 2014. See “Item 3. Key Information—D. Risk Factors—Risks Relating to the Preferred Shares and the ADSs—Holders of our preferred shares and our ADSs generally do not have voting rights” and “Item 10. Additional Information—B. Memorandum and Articles of Association—Voting Rights.”
 
New Accounting PronouncementsPronouncement
 
Recently Adopted Standards
 
The consolidated financial statements were prepared and are being presented in accordance with the IFRS.
 
We adopted IFRS for the first time in our consolidated financial statements for the fiscal year ended December 31, 2010, which includes the comparative financial statements for the fiscal year ended December 31, 2009.
IFRS 1 (First-time Adoption of International Financial Reporting Standards) requires an entity to develop its accounting policies based on the standards and related interpretations effective on the closing date of its first consolidated IFRS financial statements (December 31, 2010), at the date of transition to IFRS (January 1, 2009) and for the comparative period shown in the first IFRS financial statements (December 31, 2009).
We adopted all the standards, revisions of standards and interpretations issued by IASB, effectivewhich entered into force as of December 31, 2010.
Recently Issued StandardsJanuary 1, 2013 including:
 
New IFRS standards and interpretationsIAS 1 Presentation of the IFRIC (International Financial Reporting Interpretations CommitteeStatements - Presentation of the IASB)Items of Other Comprehensive Income: The amendments to IAS 1 introduce a grouping of items presented in other comprehensive income (OCI). Items that could be reclassified (or recycled) to profit or loss at a future point in time (e.g., net gain on hedge of net investment,
 
Some new IASB accounting procedures and IFRIC interpretations have been published and/or revised, the adoption of which is optional or mandatory for the years beginning January 1, 2010. Management of the Company and its subsidiary has analyzed the impacts of these new pronouncements and interpretations and do not expect their adoption to cause a material impact on the yearly information of the Company and its subsidiary for the year of first-time application, as follows:
·  
IAS 24 Disclosure Requirements for Government-Related Entities and Related Party Definition (Revised): Simplifies the disclosure requirements for government-related entities and defines related parties. This
 
 
revised rule addresses aspects
exchange differences on translation of foreign operations, net movement on cash flow hedges and net loss or gain on available-for-sale financial assets) now have to be presented separately from items that accordingwill never be reclassified (e.g., actuarial gains and losses on defined benefit plans and revaluation of land and buildings). The amendments became effective for annual periods beginning on or after July 1, 2012. The application of these amendments affects presentation only and has no impact on the Company and its subsidiary’s financial position or performance.

IAS 19 Employee Benefits (Revised): The IASB has issued a number of amendments to previous disclosure requirementsIAS 19. These amendments include not only basic changes, such as the elimination of the “corridor” approach and the prior definitionconcept of expected return on plan assets, but also simple clarifications regarding valuation, devaluation and remeasurement. This amendment became effective for annual periods beginning on or after January 1, 2013. The application of this amendment has no significant impact on the Company and its subsidiary’s financial position or performance.

IAS 28 Accounting for Investments in Associates and Joint Ventures (revised in 2011): As a consequence of the new IFRS 11 and IFRS 12, IAS 28 has been renamed IAS 28 Investments in Associates and Joint Ventures, and describes the application of the equity method to investments in joint ventures in addition to associates. This amendment became effective for annual periods beginning on or after January 1, 2013. The application of this amendment has no impact on the Company and its subsidiary’s financial position or performance.

IFRS 7 Disclosures - Offsetting Financial Assets and Financial Liabilities (Amendments to IFRS 7): These amendments require an entity to disclose information about rights to set-off and related party, were extremely complexarrangements (e.g., collateral agreements). The disclosures would provide users with information that is useful in evaluating the effect of netting arrangements on an entity’s financial position. The new disclosures are required for all recognized financial instruments that are set off in accordance with IAS 32 Financial Instruments: Presentation. The disclosures also apply to recognized financial instruments that are subject to an enforceable master netting arrangement or similar agreement, irrespective of whether they are set off in accordance with IAS 32. This amendment became effective for annual periods beginning on or after January 1, 2013. The application of these amendments affects presentation only and difficulthas no impact on the Company and its subsidiary’s financial position or performance.

IFRS 10 Consolidated Financial Statements, and IAS 27 Separate Financial Statements: IFRS 10 replaces the portion of IAS 27 Consolidated and Separate Financial Statements that addresses the accounting for consolidated financial statements. It also addresses the issues raised in SIC-12 Consolidation -Special Purpose Entities. IFRS 10 establishes a single control model that applies to all entities including special purpose entities. The changes introduced by IFRS 10 require management to exercise significant judgment to determine which entities are controlled and therefore are required to be appliedconsolidated by a parent, compared with the requirements that were in practice, particularlyIAS 27. This standard became effective for annual periods beginning on or after January 1, 2013. This standard did not have any significant impacts on the Company and its subsidiary’s financial statements.
IFRS 12 Disclosure of Interests in environments where government control is pervasive, and now provides a partial exemption for government-related entitiesOther Entities: IFRS 12 includes all of the disclosures that were previously in IAS 27 related to consolidated financial statements, as well as all of the disclosures that were previously included in IAS 31 and IAS 28. These disclosures relate to an entity’s interests in subsidiaries, joint arrangements, associates and structured entities. This standard became effective for annual periods beginning on or after January 1, 2013. The application of this standard affects disclosures only and has no impact on the Company’s and its subsidiary’s financial position or performance.

IFRS 13 Fair Value Measurement: IFRS 13 establishes a revisedsingle source of guidance under IFRS for all fair value measurements. IFRS 13 does not change when an entity is required to use fair value, but rather provides guidance on how to measure fair value under IFRS when fair value is required or permitted. Additionally, at December 12, 2013 amendments to IFRS 13 were introduced with immediate effect. The IASB stated in "Basis for Conclusions" that short-term receivables and account payables with no outstanding interest may be recognized considering ​​the invoice amount where the effect of discounting be quantified as immaterial. This standard became effective for annual periods beginning on or after January 1, 2013. The application of this standard has no significant impact on the Company upon first-time adoption.


New IFRS and interpretations of the IFRIC with impact on the financial position shown in these financial statements:
 IFRS 11 replaces IAS 31 Interests in Joint Ventures and SIC-13 Jointly-controlled Entities - Non-monetary Contributions by Venturers. IFRS 11 removes the option to account for jointly controlled entities (JCEs) using proportionate consolidation. Instead, JCEs that meet the definition of a related party.joint venture must be accounted for using the equity method. The application of this new standard impacted the Company’s financial position and eliminated the proportionate consolidation of Aliança Atlântica Holding B.V. (Aliança), Companhia Aix de Participações (AIX) and Companhia ACT de Participações (ACT). Accordingly, investments in these entities were accounted for using the equity method. This amendment was issued in November 2009, andstandard became effective for fiscal yearsannual periods beginning inon or after January 1, 2011.2013.
Recently Issued Standards
New IFRS standards and interpretations of the IFRIC (IFRS Interpretations Committee of the IASB) have been issued but their application was not mandatory.
IFRS 2 Share-based Payment: These amendments changed the definitions relating to vesting conditions and implementation is effective for annual periods beginning on or after July 1, 2014. The Company will apply the amendment in its financial statements from its effective date.

IFRS 3 Business Combinations: The amendments changed the accounting for contingent consideration in a business combination. Contingent consideration on acquisition of a business that is not classified as equity are subsequently measured at fair value through profit or loss, whether or not included in the scope of IFRS 9 Financial Instruments. These changes are effective for new business combinations after July 1, 2014. The Company will consider the application of these changes to any business combinations that occur beginning on or after July 1, 2014.

IFRS 8 Operating Segments: The changes are related to the aggregation of operating segments, which can be combined / aggregated whether they are in accordance with the criteria of the rule , in other words, if the segments have similar economic characteristics and are similar in other qualitative aspects. If they are combined, the entity shall disclose the economic characteristics used to assess whether the segments are similar. These amendments take effect beginning on or after July 1, 2014. Considering the fact that the Company and its subsidiary operate in one operating segment, this amendment is not expected to significantly impact its financial statements and disclosure.

IFRS 9 Financial Instruments:IFRS 9, as issued, reflects the first phase of the IASB’s work on the replacement of IAS 39 and applies to classification and measurement of financial assets and financial liabilities as defined in IAS 39. The standard was initially effective for annual periods beginning on or after January 1, 2013, but Amendments to IFRS 9 Mandatory Effective Date of IFRS 9 and Transition Disclosures, issued in December 2011, moved the mandatory effective date to January 1, 2015. In subsequent phases, the IASB will address hedge accounting and impairment of financial assets. The adoption of the first phase of IFRS 9 will have an effect on the classification and measurement of the Company’s financial assets, but will not have an impact on classification and measurements of financial liabilities. The Company will quantify the effect in conjunction with the other phases of IASB project, when the final standard consolidating all phases is issued.

Investment Entities (Amendments to IFRS 10, IFRS 12 and IAS 27): The amendments will be effective for annual periods beginning on or after January 1, 2014, providing an exception to the consolidation requirements for a reporting entity that meets the definition of an investment entity under IFRS 10. This exception requires an investment entity to account for its investments in subsidiaries at fair value in profit or loss. The Company does not expect these amendments to significantly impact its financial statements, given that it and its subsidiary does not qualify as an investment entity.

IFRS 13 Fair Value Measurement: The amendment applies prospectively after July 1, 2014 . The change is related to the application of the exception financial assets portfolio, financial liabilities and other contracts. The Company and its subsidiary will evaluate the effect of implementation of this amendment on or after July 1, 2014.

IAS 16 Property Plant and Equipment and IAS 38 Intangible Assets: The amendment to IAS 16.35 (a) and IAS 38.80 (a) clarifies that a revaluation can be made as follows: i) adjust the gross carrying amount of the asset at market value or , ii) determine the market value and adjust the gross carrying amount proportionally, so that the resulting carrying amount is equal to the market value. IASB also clarified that the accumulated depreciation /
amortization is the difference between the gross carrying amount and the carrying amount of the asset ( ie gross book value - depreciation / accumulated amortization = book value). The amendment to IAS 16.35 (b) and IAS 38.80 (b) clarifies that the accumulated depreciation / amortization is eliminated so that the gross carrying amount and the book value is equal to market value. The changes will take effect retrospectively beginning on or after July 1, 2014. Implementation of these changes have no impact on the consolidated financial statementsor operational condition of the Company.
·  
IFRS 9 Financial Instruments – Classification and Measurement: IFRS 9 closesCompany and its subsidiary at the time. The Company and its subsidiary do not apply the revaluation method; therefore, the amendment will not impact the first part of the project to replace “IAS 39 Financial Instruments: Recognition and Measurement” IFRS 9 uses a simple approach to determine if a financial asset is measured at amortized cost or fair value, based on how an entity manages its financial instruments (its business model) and the contractual cash flow characteristics of the financial assets. The standard also requires that only one method be adopted for the determination of impairment losses. This standard will become effective for fiscal years beginning in January 1, 2013. Management is assessing the potential impact on the consolidated financial statements of the Company.
·  
IFRIC 14 Prepayments of a Minimum Funding Requirement: This amendment only applies to situation where an entity is subject to minimum funding requirements and advances its contributions in order to meet such requirements. This amendment allows for the entity to account for the benefit of such prepayment as an asset. This amendment will become effective for fiscal years beginning in January 1, 2011. This amendment will have no impact on the consolidated financial statements of the Company.
·  
IFRIC 19 Extinguishing Financial Liabilities with Equity Instruments: IFRIC 19 was issued on November 2009 and became effective for annual period beginning July 1, 2010, and earlier application is permitted. This interpretation clarifies the requirements of IFRS standards when an entity renegotiates the terms and conditions of a financial liability with its creditor and the latter agrees to accept entity stock or other equity instruments to settle the financial liability in full or in part. The Company does not expect IFRIC 19 to have any impact on its consolidated financial statements.
·  
Improvements to the IFRS: The IASB has issued improvements to the rules and amendments to the IFRS in May 2010, and the amendments will be effective as of January 1, 2011:
·  IFRS 3 – Business combinations.
·  IFRS 7 – Financial Instruments: Disclosures.
·  IAS 1 – Presentation of Financial Statements.
·  IFRIC 13 – Customer Loyalty Programs.

IAS 24 Related Party Disclosures: The amendment clarifies that an entity's providing key management personnel services to the reporting entity or to the parent of the reporting entity is a related party of the reporting entity. In addition, an entity that uses a management entity shall disclose the expenses incurred by management services. The changes will take effect retrospectively beginning on or after July 1, 2014. The Company does not expect the changesthese amendments to have anysignificantly impact on its consolidated financial statements.

IAS 32 Offsetting Financial Assets and Financial Liabilities - Amendments to IAS 32: These amendments clarify the meaning of “currently has a legally enforceable right to set off the recognized amounts” and the criteria that would qualify for settlement the settlement mechanisms of clearing house systems that are not simultaneous. These amendments will become effective for annual periods beginning on or after January 1, 2014. The Company does not expect these amendments to significantly impact its financial statements.

IFRIC 21 Levies: IFRIC 21 clarifies that an entity recognizes a liability for a levy when the activity that triggers payment occurs. For a levy that is triggered upon reaching a minimum threshold, the interpretation clarifies that no liability is recognized before the specified minimum threshold is reached. IFRIC 21 becomes effective for annual periods ending on or after January 1, 2014. The Company does not expect IFRIC 21 to significantly impact its financial statements.

IAS 39 Novation of Derivatives and Continuation of Hedge Accounting - Amendments to IAS 39: The amendments provide a relief on the discontinuation of hedge accounting in certain circumstances in which a hedging instrument is to be novated. These amendments will become effective for annual periods beginning on or after January 1, 2014. These amendments shall apply to future novations of derivatives.

IAS 40 Investment Property: This amendment clarifies the relationship between the definitions of IFRS 3 and IAS 40 on the classification of the investment property or owner-occupied property. The description of ancillary services in IAS 40 that differentiates between investment properties and owner occupied property (IFRS 3) is used to determine whether the transaction is a purchase of an asset or a business combination. This amendment is effective prospectively beginning on or after July 1, 2014. The Company will evaluate any possible impact in case of transactions occurring after the effective date.

C. Research and Development, Patents and Licenses
 
Other rules and interpretations that have been issued but not adopted yet are not expected, based on Management’s opinion, to have a significant impact on the Company’s reported results or equity.
C. Research and Development, Patents and Licenses
Research and Development
 
Telefónica operatesWe operate in a fast-paced, dynamic and convergent industry, which demands that itsour products and services be continuously revamped in order to keep up with growth expectations. Accordingly, since 2005, Telefónicawe created a new Strategic Innovation Unit that aims to develop new products and services to be tested or launched by Telefónicaus in the near future.
 
Also, in order to keep pace with constant innovation, Telefónicawe created a business incubator that helps the organization to easily handle emerging business opportunities of large sizes or risks that otherwise would be difficult to manage in the context of current business units. In 2013, R$0.2 million was invested in innovation.
 
The table below presents the TelefóTelefônica Brasil investments in development, update and modernization of systems to support the launch of new products improve the external plant inventory quality and take advantage of the new rules for technology businesses. Seeking to continually improve and modernize its services, Telefónica partnered withpartners specializedservices. In 2013, R$18.2 million was invested in R&D such as the CPqD and TPD.development.
 
R&D investments
 
2013
  
2012
  
2011
 
  
(in millions of reais)
 
Development
  18.2   22.7   44.6 
Innovation (business incubator and tests)
  0.2   0.7   1.3 
Total
  18.4   23.4   45.9 

 
 
R&D investments
 
 
2010
  
 
2009
  
 
2008
 
     
(in millions of reais)
 
Centro de Pesquisa e Desenvolvimento (CPqD) 
  7.2   6.2   6.3 
Telefônica Pesquisa e Desenvolvimento (TPD) 
  5.3   4.8   4.5 
Innovation (business incubator and tests) 
  6.8   4.1   4.2 
Total
  19.3   15.1   15.0 
 
The partnership between Telefónica and TPD allows Telefónica to transfer to an automatic model of management of the planning and operation network focused on performance.
 
Patents and Licenses
 
Our principal intellectual property assets include:
 
 ·permission to use the trademark name “Telefônica” and all names derived from “Telefônica”;
 
 ·our name “Telecomunicações de São Paulo“Telefônica Brasil S.A. - Telesp”; and
 
 ·
our commercial brand in Brazil “Vivo” and its sub-brands such as “Vivo Fixo”, Vivo TV”, “Vivo Internet”, “Meu Vivo”, “Vivo Empresas, Vivo Play, Vivo Fibra” among others;
·our past commercial brands, “Super 15” for long-distance services and “Speedy” for broadband products, “Telefónica TV Digital” for pay television service, “DUO” for telephone and broadband service and “TRIO” for telephone, broadband and Digital TV service.
 
D. Trend Information
 
From a business and strategy perspective, one ofFor 2014, concerns about the most important factorsmacroeconomic scenario may be reflected in the developmenttelecom industry trends. Consumption will still lead a year of the telecommunications industrygrowth in the future is technological convergence representedtelecommunication market revenues, driven by the integration of networksservices penetration mainly in data and services about which debates have arisen with respect to the technological, as well as legal, regulatory and commercial aspects.
Looking at the more mature markets like Europe, America and Asia, and the latest movements of the major telecommunicationsTV. We expect companies in Brazil, there is a clearthe industry to maintain the trend of developingconsolidation and to offer integrated (bundled) services, increasing pressure on ARPUs and comprehensive offersopening a gap between accesses and greater market presence. The broadband market will likely continue to grow strongly, as itrevenues growth. Data services (mobile and fixed) will be the main platform for developmentmost relevant growth driver, leveraged by the adoption of convergent productssmartphone and services.services beyond connectivity. In the fixed-line business, we bet on the technological evolution as the way to explore the ultra-broadband and Pay TV markets value. We continue withare well positioned to explore this opportunities, since our strategy to increase the speed of our broadband connection in São Paulo by expanding fiber opticorganization and cable connections, and to provide better quality services and new products, especially TV and videoresources are focused on demand over IP protocol.
The Brazilian economy had a solid growth in recent years, with its expansion concentrated in the middle class population. We believe the same will occur in the telecommunications market, especially in the markets for broadband and paid-TV, which should be the main drivers of the industry and should accelerate the expansion of geographical coverage and development of convergent offers. Moreover, welfare programs for digital inclusion and incentives for the IT industry should have greater importance in 2011. Telefonica will likely continue to investdeveloping business in these markets through its various technological alternatives and their partners. The appreciationareas, always sustained by a quality of the real against the U.S. dollar is likely to continue to favor us by reducing the cost of imported equipment.
Due to the increase in fixed lines obtained by Telesp in 2010, we will continue to explore opportunities in 2011 with lower-income customers and in physical presence channels for even greater growth. Currently, our portfolio
includes voice packets of fixed tariffs for services (offering unlimited local calls to other fixed line phones), bundles of minutes (Meus Minutos), controlled and economic lines (a cheaper package of minutes for local calls to fixed lines and use of pre-paid credits for long distance calls and calls to mobile phones). Our competitors also offer different plans to capture the lower income segment of the market, including offering flexible billing packages, free calls to other customers with the same service provider or call packages with significantly reduced prices. For the long distance market, we expect that competitiondifferentiated from VoIP (Voice over Internet Protocol - technology to transmit voice using the Internet) will increase due to the increase of broadband connections, both f ixed and 3G. We are taking several actions to keep up with market trends and to compete by taking advantage of new technologies. We will increase our presence to capture the growth in the market through appreciation of fixed lines, proposals combining broadband and data, and a differentiated experience for the client compared to our competitors.
 
We will continue to monitor the development of products and services based on broadband products such as IPTV, video on demand, data and video, in order to prepare the Company to benefit in areas where our conventional network coverage is limited. We also will monitor the fiber optic products, including a portfolio of competitive high-speed and new value-added products such as Wi-Fi modem and service support, installation and configuration (Tec Total), packet voice services, interactive TV and high-definition, customized content and on demand. This strategy is in line with trends in more developed markets where there is greater integration between the operations of fixed voice, broadband and pay TV. Telefonica will continue to invest towards improving the quality of our services an d developing new products to remain competitive technologically. Finally, we will continue our efforts to improve our relationship with customers. The improvements in customer experience will be supported by the quality improvement actions initiated in 2009 and by disseminating a culture of service and continuous improvement.
E. Off-balance-Sheet Arrangements
 
None.
 
F. Tabular Disclosure of Contractual Obligations
 
Our contractual obligations and commercial commitments as of December 31, 20102013 are as follows:
 
 
Total
  
Less than 1 year
  
1 - 3 years
  
4 - 5 years
  
After 5 years
  
Total
  
Up to year
  
1-3 years
  
4-5 years
  
After 5 years
 
 
(In thousands of reais, as of December 31, 2010)
  
(In thousands of reais, as of December 31, 2013)
 
Contractual obligations                              
Long-term debt(1)
  1,825,726   420,412   825,352   579,962      8,753,555   1,523,712   4,946,822   2,136,378   146,642 
Pension and other post retirement benefits  219,000   3,016   5,217   4,292   206,475 
Pension and other post-retirement benefits  370,351   7,417   14,827   14,732   333,375 
Other long-term obligations including leases  77,860   22,300   55,560         10,302,962   2,416,820   2,351,217   2,014,468   3,520,457 
Total contractual cash obligations
  2,122,586   445,728   886,129   584,254   206,475 
Total contractual obligations
  19,426,868   3,947,949   7,312,866   4,165,578   4,000,474 
Commercial commitments                                        
Suppliers
  2,780,672   2,780,672            6,914,009             
Other commercial commitments
                              
Total commercial commitments
  2,780,672   2,780,672            6,914,009             
 
Long-Term Debt
(1)Includes interest payments.
 
  
Amount
 
 
Year ending December 31,
 
(in thousands of reais, as of December 31, 2010)
 
2012
  412,808 
2013
  412,544 
2014
  410,051 
2015
  169,911 
Total
  1,405,314 


Long-Term Debt - Principal
  
Amount
 
 
Year ending December 31,
 
(in thousands of reais, as of December 31, 2013)
 
2015
  1,959,575 
2016
  515,158 
2017
  2,472,089 
2018
  1,807,763 
2019
  328,615 
2020 and forward
  146,642 
Total
  7,229,842 

 
 
A. Directors and Senior Management
 
We are managed by a Board of Directors (Conselho de Administração) and an Executive Committee (Diretoria).
 
Board of Directors
 
Our Board of Directors is comprised ofcomprises a minimum of five (5) and a maximum of 17seventeen (17) members, all shareholders, serving for a term of three years. The following is a list of the current members of the Board of Directors, their respective positions and dates of their election.
 
Name
 
 
Position
 
Date of Appointment
Antonio Carlos Valente da Silva
 Chairman April 07, 201016, 2013
José María Álvarez-Pallete LópezSantiago Fernández Valbuena
 Vice-Chairman April 07, 201016, 2013
Antonio Viana-BaptistaGonçalves de Oliveira
 Director April 07, 201016, 2013
Fernando Abril-Martorell HernándezEduardo Navarro de Carvalho
 Director April 07, 2010
Fernando Xavier Ferreira
Director April 07, 201016, 2013
Francisco Javier de Paz Mancho
 Director April 07, 2010
Guillermo Fernández Vidal
Director April 07, 2010
Iñaki Urdangarin
Director April 07, 201016, 2013
José Fernando de Almansa Moreno-Barreda
 Director April 07, 2010
José Manuel Fernandez Norniella
Director May 19, 2010 (*)16, 2013
Luciano Carvalho Ventura
 Director April 07, 201016, 2013
Luis Javier Bastida Ibarguen
 Director April 07, 201016, 2013
Luis Fernando Furlan
 Director April 07, 2010
Luis Miguel Gilperez LopezDirector November 17, 2010 (**)
Miguel Àngel Gutiérrez Méndez
Director April 07, 201016, 2013
Narcís Serra Serra
 Director April 07, 201016, 2013
Paulo Cesar Pereira Teixeira
DirectorApril 16, 2013
Roberto Oliveira de Lima
DirectorApril 16, 2013

*The members of the Board of Directors have the mandate until the ordinary general meeting of 2013.
(*) The Board member José Manuel Fernandez Norniella was appointed by the Board of Directors in May 19, 2010, as provided by Article 150 of Law 6,404/76, replacing Mr. Juan Carlos Ros Brugueras. His election was ratified at the General Shareholders’ Meeting of August 12, 2010.
(**) The Board member Luis Miguel Gilpérez Lopez was appointed by the Board of Directors at a meeting dated November 17, 2010, as provided by Article 150 of Law 6,404/76.
56

(*)The members of the Board of Directors have the mandate until the ordinary general meeting of 2016.
 
Set forth below are brief biographies of our directors:
 
Antonio Carlos Valente da Silvais 5861 years old and acts as Chairman of the Board of Directors of Telefônica Brasil S.A. since December 2006, Chief Executive Officer of Telefônica Brasil S.A. since January 2007 and member of the Committee of Appointments, Compensation and Corporate Governance of Telefônica Brasil S.A. He is the Chief Executive Officer of Telefônica Data S.A.. He is also the President of the Board of Trustees of Fundação Telefônica, Vice-President Director of SP Telecomunicações Participações Ltda., Chairman of the Board of Directors of Telefônica Factoring do Brasil Ltda. member of the Control Committees of Media Networks Brasil Soluções Digitais Ltda.  and serves as Chief Executive Officer. Mr. Valente is an Electrical Engineer, with vast experience in business development and telecommunications regulation. Mr. Valente served asof Telefônica Serviços Empresariais do Brasil Ltda. He was the Chief Executive Officer of Telefóthe extinguished companies Vivo S.A., A. Telecom S.A., Telefônica del Perú S.A.A, TelefóSistemas de Televisão S.A., Ajato Telecomunicação Ltda., Lemontree Participações S.A., GTR-T Participações e Empreendimentos S.A., Comercial Cabo TV São Paulo S.A. and TVA Sul Paraná S.A. He was the Chief Executive Officer of Vivo Participações S.A. from May 10, 2011 until October 03, 2011. He was also a member of the Board of Directors of Telefônica Internacional S.A. He was the President of Telebrasil (Brazilian Association of Telecommunications), President of Sinditelebrasil (National Union of Fixed and Mobile Telephone Service Operators) and President of Febratel (Brazilian Federation of Telecommunications). He was President of Ahciet (Asociación Iberoamericana de Centros de Investigación y Empresas de Telecomunicaciones) in the period from 2007 to 2011, President of the Official Spanish Chamber of Commerce in Brazil and President of the Euro-chambers in Brazil (an association that gathers the main Chambers of Commerce in the European Union). He is also a member of the CDES (Economic and Social Development Council of the Presidency of the Republic of Brazil), member of the Advisory Council of CPqD, (Telecommunications Research and Development Center), member of the Executive Committee of ABDIB (Brazilian Infrastructure and Base Industries Association), and member of COINFRA (FIESP’s Infrastructure Commission). He was the Chief Executive Officer of Telefônica in Peru until November 2006 and Chairman of the Board of Directors of Telefônica Móviles S.A., Telefónica Móviles PerúPeru Holding S.A.C., TelefóTelefônica PerúPeru Holding S.A.CS.A.C. and of Telefónica Multimedia S.A.C and is a member ofS.A.C. He was also the Board of Directors. In addition, Mr. Valente is First Vice-President of the Association offor Private Enterprises ofand Public ServicesUtilities Companies (ADEPSEP) and is a Directordirector of the Official Spanish Chamber of Commerce of Spain in PerúPeru (COCEP). Prior to his appointment as Chief Executive Officer of TelefóTelefônica del Perú, Mr. Valentein Peru, he was responsiblein charge for the regulationregulatory management of the TelefóGrupo Telefônica Group forin Latin America. From 2002-2003, Mr. Valente acted asHe was a Vice-President of the Brazilian National
Telecommunications Agency (Anatel), member of Telecommunications (ANATEL)the Management Board of BrazilAnatel, chief and presided overmember of several Brazilian delegations at international conferences in the Latin Americanperiod from 1997 to 2004 and, in the period from 2002 to 2003, he was President of the Latin-American Forum for Telecommunications Regulators Forum (Regulatel) institute, which unites, an institution that gathers regulatory agencies of nineteen countries in Latin American countries andAmerica. He was the Caribbean. Mr. Valente obtained a postgraduate degree in Business and Administration, with a specialization in Systems and Business Management including Entrepreneurial Strategy, from MIT/Sloan SchoolChairman of Management. Mr. Valente has taught and published numerous articles regarding regulation and telecommunications in Brazilian and international magazines. Since May 2007, he has been Presidentthe Board of “AHCIET – Asociación Iberoamericana de Centros de Investigación y Empresas de Telecomunicaciones.” Since July 2008, he has been PresidentTelest, (Telecommunications of “Telebrasil” (Associação Brasileira de Telecomunicações). He is also a Board Member of CPQD (Centro de Pesquisas e Desenvolvimento)Espírito Santo State), was a member of the  Strategic Comiteeboard of “FIESP”directors of Perdigão S/A and of Paranapanema. He also occupied several managing positions in the Telebrás System, in the areas of Telecommunication Systems Engineering, Technical Operating Planning and Corporate Planning. He worked for the Communications Ministry, being a member of the team that carried out the restructuring of the Brazilian Telecommunications System. He has a B.S. degree in Electrical Engineering from PUC/RJ, has large experience in the telecommunications market, in which he has been working since 1975. He has an MBA degree from PUC/RJ, has concluded several specialization courses in telecommunication systems in Brazil and abroad, and several specialization courses in Business Management, including Corporate Strategy at MIT/Sloan.
Santiago Fernández Valbuena, is 55 years old and acts as Vice Chairman of the Board of Directors of Telefônica Brasil and CEO of Telefónica Internacional, S.A.  He is also CEO of SP Telecomunicações Participações Ltda. Since 2012 he has been a member of the board of directors of Telefónica S.A. In 2010 he was named the strategy, finance and development officer of Telefônica Group. From 2002 to 2012 he was CFO and finance officer of Telefôncia Group.  During this time he was also responsible for the purchasing, human resources and systems area of the Group, as well as internal auditing, corporate development, and was responsible for our subsidiaries.  In 1997, he joined the Telefônica Group as head of Fonditel, the pension and social security arm of the Telefônica Group in Spain.  He has served as a member of the board of directors of Portugal Telecom and Endemol Holding, in the Netherlands.  Mr. Valbuena was previously an officer of Société Generale Valores and of Beta Capital in Madri. He holds an economics degree from the Universidad Complutense in Marid and a PhD and Master in economics from Northeastern University in Boston.
Antonio Gonçalves de Oliveira is 69 years old and is a member of our Board of Directors and Control and Audit Committee.  Mr. Oliveira is also a member of the Board of Directors of Paranapanema S.A. He was a member of the fiscal committee of Klabin S.A. until April 2013. He was a member of the Board of Directors of Vivo Participações S.A. since March 2001 and Control and Audit Committee since July 2005. Mr. Oliveira was also a member of the Board of Directors of TELESP Celular S.A. and a member of the Board of Directors or Control and Audit Committee of the following businesses: Tele Sudeste Celular Participações S.A., Telemig Celular Participações S.A., Telemig Celular S.A., Tele Leste Celular Participações S.A., Tele Centro Oeste Celular Participações S.A. and Celular CRT Participações S.A., until these companies ceased to exist. Mr. Oliveira was the chairman of the Fiscal Council of Bahia’s Electricity Company (Companhia de Eletricidade da Bahia), or COELBA, from April 2006 to April 2008, chairman of the Association of Friends of the Museum of Contemporary Art of USP (Associação de Amigos do Museu de Arte Contemporânea da USP), or AAMAC, from 2006 to 2010, member of the Fiscal Counsel of Iguatemi Shopping Centers, from 2007 to 2008, and Melpaper, from 2009 to 2010, and a member of the Council of Representatives of the Federation of Industries of São Paulo (Federação das Indústrias do Estado de São Paulo), the Vice-President of “ABDIB” (Associação Brasileira da Industriaor FIESP. Mr. Goncalves de Base),Oliveira is a member of the “CDES”Advisory Board of The Welfare Fund for Employees of Banco do Brasil (ConselhoCaixa de Desenvolvimento EconômicoPrevidência dos Funcionários do Banco do Brasil), or PREVI, from 2008 to 2012 and was a member of the Council of Social and Economic Development of the Brazilian government and the Working Group for Small and Medium Enterprises also sponsored by the Brazilian government. He was leader of ADEBIM (Associação de Empresas Brasileiras para a Integração de Mercados), member of the Steering Committee and Management of the Banco do Povo de Estado de São Paulo and Chairman of the Deliberative Board of the Association of Brazilian Companies for Market Integration (Associação Nacional dos Funcionários do Banco do Brasil), or ANABB, for eight years. In the role of sociologist, was president of the Association of Sociologists of the State of São Paulo, for 6 years, and director, for 4 years, the Latin American Association of Sociology. Mr. Oliveira was the executive coordinator of the National Movement of Micro and Small Enterprise (Movimento Nacional da Micro e Pequena Empresa).  Mr. Gonçalves holds a degree in Social da Presidência da RepúblicaSciences, a master’s degree in Communication Sciences and a post-graduate degree in Sociology of Organizations from the University of São Paulo (Universidade de São Paulo) and President of “FEBRATEL”(Federaçin Brazil. He also holds a specialist title in Human Resources from Fundação Brasileira de Telecomunicações).Getulio Vargas in São Paulo and extension courses on business management topics. Mr. Oliveira is Certified Counselor by the Brazilian Institute of Corporate Governance, IBGC, due to its experience in supervisory boards and management boards.
 
José María Álvarez-Pallete López is 47 years old  and was appointed Chairman and Chief Executive Officer of Telefónica Internacional in July 2002, Managing Director Latin America and member of the Board of Telefónica, S.A. in July 2006, and Chairman and CEO of Telefonica Latin America in March 2009. He began his career at Arthur Young Auditors in 1987 and joined Benito & Monjardin/Kidder, Peabody & Co. in 1988, where he held positions in the research and corporate finance departments.  In 1995, he joined ValencianaEduardo Navarro de Cementos Portland (CEMEX) as head of the Investor Relations and Studies department.  He was appointed Financial Mana ger for CEMEX in Spain in 1996 and General Manager for Administration and Financial Affairs for CEMEX Group's interests in Indonesia in 1998, headquartered in Jakarta. He joined Telefónica in February 1999 as CFO of Telefónica Internacional. In September of the same year, he became CFO of Telefónica, S.A. Mr. Álvarez-Pallete holds a graduate degree in Economics from the Complutense University of Madrid.  He also studied Economics at the Université Libre de Belgique. In 2000, he was named CFO of the Year in the M&A chapter by CFO Europe Magazine (The Economist Group).  He holds a post graduate degree in the International Management Program by the Instituto Panamericano de Alta Dirección de Empresa (IPADE). He also obtained the Advanced Research Certificate from the Accounting, Financial Administration and Economy Department of the Universidad Complutense de Madrid. He is President of the Board of Directors of Telefónica Internacional, S.A.U. and is al so a member of the following Boards of Directors: Telecomunicações de Sao Paulo, S.A., Telefónica DataCorp, S.A.U., Colombia Telecomunicaciones, S.A. ESP, Telefónica Móviles México, S.A. de C.V., Telefónica Larga Distancia de Puerto Rico, Telefónica del Perú, S.A., and alternate director of Telefónica Móviles Colombia, S.A., Telefónica de Argentina, S.A., Telefonica Chile, S.A. and Telefónica Móviles Chile, S.A.  He has been Chairman of Antares, Fonditel, Telfisa and Telefónica North América; Vice Chairman of T.Perú; a member of the Board of Directors of CEMEX Singapur, Admira Media, Inmobiliaria Telefónica, TPI, Telefónica Móviles, Telefónica de España, Telefónica Holding Argentina, Telefonica Datacorp, Telefónica O2 Europe, China Netcom, Portugal Telecom, and SGPS SA; a member of the Supervisory Board of Cesky Telecom; and President of the Supervisory Board of Brasilcel N.V.
Antonio Viana-BaptistaCarvalho is 5351 years old and is a member of our Board of Directors.Directors and President of the Service Quality and Marketing Committee. He was the Generalis currently Director of Strategy and Alliances at Telefónica de Espanha,S.A. and member of the Executive Committee and of the Board of Directors of Telefônica S.A. holding of Telefônica Group. He is also a member of the Board of Directors of O2 PLC, Telefónica Móviles México as well as a non-Executive Board Member of Research in Motion (RIM), NH Hoteles, Semapa, S.A., Jeronimo Martins, S.A. and Jasper Wireless. Since arriving at Telefônica in 1998, he has been involved with many companies in the group. He was the Executive President of Telefónica Móviles, S.A. In the period between December 1998Previously, he was responsible for Strategic Planning and Regulatory at Telefónica Internacional S.A. From 1999 and 2005, he served as Vice President of Corporate Strategy
 
 
July 2002, he was President of Telefônica International
and Executive President of Telefónica Latinoamérica. He was Executive Director of BPI (Banco Português de Investimento) during the period from 1991 to 1998. During the period from 1985 to 1991, he was partner of McKinsey & Co.Regulatory Group at Telefonica in Madrid and Lisbon. He holds a degree in economics from Universidad Católica Portuguesa in 1981 and also holds an MBA from INSEAD, Fontainebleau, in 1983.
Fernando Abril-Martorell Hernández is 48 years old and serves on our Board of Directors. He is a member of the Board of Directors of ENCE (the Spanish pulp producer). From 1987 to 1997, Mr. Abril-Martorell Hernández performed several functions at JP Morgan, in New York, London and Madrid, including treasury department manager and member of the managing committee. Mr. Abril-Martorell Hernández joined the Telefónica group in January of 1997, as corporate finance general manager, having represented the group’s interestsBrazil, participating in the Brazilian telecommunications industry privatization process. From December 1998 to June 2000, he served as chief executive officer and chief financial officerSteering Committee of Telefónica Publicidade e Información (TPI). He was COO and a mem ber of the Board of Directorsseveral companies of the Telefónica Group in Brazil. He worked for five years as a consultant at McKinsey & Company (1994-1999), during which he led projects in Brazil, Spain, Portugal and South Africa, focusing on strategies in the areas of Industry, Infrastructure and Telecommunications. He began his professional experience in the steel industry, where he worked from August 2000 to September 2003. In 2005, he joined Credit Suisse1986 and 1994 in Group ARBED in Spain as Managing Director and Chief Executive Officer. Mr. Abril-Martorell Hernández holds a degreeBrazil. He graduated in law and business sciencesMetallurgical Engineering from ICAI-ICADE (Instituto de Postgrado y Formación Continua), Spain.the Federal University of Minas Gerais, Brazil.
 
Fernando Xavier Ferreira Francisco Javier de Paz Manchois 6255 years old and actsserves as a member of our Board of Directors. Mr. Ferreira served as our chief executive officerDirectors and of SP Telecomunicações Participações Ltda. He was president of the Supervisory Board of Brasilcel N.V., president of the Boards of Directors of Vivo Participações S/A,our Nominations, Compensation and Fundação Telefónica. HeCorporate Governance Committee. Mr. Mancho is also a member of the Board of Directors of Telefónica Internacional S.A. Mr. Ferreira has served as presidentand Telefónica de Argentina S.A. He was the President of Telecomunicações Brasileiras S.A. - Telebrás, executive secretary in the Brazilian Ministry of Communications, chairman of the Board of Directors of Embratel S.A., president of Nortel do Brasil S.A., Brazilian General Director of Itaipu Binacional, president of Telecomun icações do Paraná S.A. - Telepar and as member of ANATEL’s consulting committee and member of the Board of Directors of Empresa Brasileira de Correios e Telégrafos - ECT and Portugal Telecom. He holds a degree in electrical engineering from Faculdade de Engenharia Elétrica da Universidade Católica do Rio de Janeiro, the Electric Engineering Faculty of the Catholic University of Rio de Janeiro, Brazil, which he received in 1971. He attended a business administration course at Western Ontario University, Canada, in 1982.
Francisco Javier de Paz Mancho is 52 years old and serves as a member of our Board of Directors.  Currently Mr. Mancho is the Chief Executive Officer of Atento Inversiones y Teleservicios S.A.U., an advocate of MAZ management registry, serves as  from  December 2008 to December 2012. Since July 2006 he has been a member of the Board of Directors of Telefônica Internacional, is a member of the Board of Advisers of Telefônica LATAM and is the Honored President of PREALSA, member of the Advisory Council of Telefonica Espanha, President of the Regulation Comission of the Advisory Council of Telefonica Espanha (october 2009 to date); executive officer and member of the Board of Directors of Telefônica Argentina S.A. (2008-2009), member of the Advisory Council of Telefonica Andalucia (September 2008 to date); member of the Boar d of Directors of Telefónica S.A, President of the Human Resources, Reputation and Corporate Responsability Comission,  member of the Regulation Comission and member of the International Matters Comission (December 2007 to date); vocal of the Executive Committee of the Superior Board of Councils (since 2006).Councils. From June 2004 until December 2007, he was the President of Mercasa. He was Counselor deputy to the President and Director of the Strategic Corporate area of Donuts Panrico Donuts Multinacional(1996-2004)Group (1996–2004), General Director of the Ministry of Commerce and Tourism (1993-1996)(1993–1996), General Secretary of Unión de Consumidores de España (UCE) (1990-1993),. Delegate Counselor of Ciudadano magazine (1990-1993) and(1990–1993), General Secretary of Juventudes Socialistas and executive member of PSOE (1984-1993)(1984–1993). Also, he has acted in the following capacities: executive officercounsel of Túnel del Cadí (2004–2006), President of Patronal Pan and member of the Board of Directors of Tefónica Argentina S.A. (2008-2009)Bollería Marca (COE) (2003–2004), counsel of Túnel del Cadí (2004-2006), Pre sident of Patronal Pan and Bollería Marca (COE) (2003-2004), Vice-president of Patronal Pan y Bolleria Marca (COE) (2001-2002), counsel of Mutua de Accidents of Zaragoza (MAZ) (1998-2004)(1998–2004), counsel of Panrico Group (1998-2004)(1998–2004), President of Observatorio de la Distribuicion Comercial del Ministerio de Comercio ey Turismo (1994-1996) (1994–1996), Vice-president of Mercasa  (1993-1996); Member of the Social and Economic Council and Permanent Commission (1991-1993(1991–1993 and 1996-2000)1996–2000) and counsel of Tabacalera, S.A. (1993-1996)(1993–1996). Mr. JavierMancho holds degrees in Information and Publicity and Law.
Guillermo Fernández Vidal is 64 years old and serves as a member of the Board of Directors. Mr Vidal began his career as a Systems Technician at NCR. In 1972, he joined ENTEL as a Systems Officer. In 1982, Mr. Vidal was
appointed as President of ECOTEL, a position he occupied until 1987. After that, Mr. Vidal joined Telefónica Group, where he occupied several high-level administrative positions. Currently, he is an Advisor of Telefônica and member of the Board of Directors of Telefônica O2 - Chequia. Along his career path, Mr. Vidal was a member of the Boards of Directors of the following companies: ECOTEL, Ibermática, Amper, Telefónica de Peru, Telefônica CTC, TPI, Terra, Telefónica Móviles, Via Digital, Telefônica de España SAL and Telefônica Móviles España. Mr. Vidal holds a degree in law studies from the Executive Management Program of industrial engineering.IESE (Universidad de Navarra
Iñaki Urdangarin is 43 years old and serves as a member of our Board of Directors. He is President of the Commission for Public Affairs for the Board of Telefónica (Latin America)). He has been assigned to Washington, D.C. as Telefonica Internacional USA Chairman, where his main role is to promote the institutional presence of Telefónica in North, Central and South America and to contribute toward facilitating the dialogue between the company and interest groups among regulators of the industry within the United States, Europe and Latin America. He has previously managed numerous projects connected to corporate social responsibility both in Europe and Latin America. Sustainable development and social integration have been areas of priority in which Mr. Urdangarín has developed his professional activity for Telefónica. Mr. Urdangarín is a graduate in Business Administration from ESADE, where he also gave classes in Business Policy, and also has a Master’s degree in Business Science from Barcelona University. He has researched, and published on, sponsorship, corporate social responsibility and regional economic development. He was an elite athlete, winning two Olympic medals in handball in 1996 and 2000 and amassing numerous sporting distinctions, as well as earning the affection of the sporting public from all over Europe.
 
José Fernando de Almansa Moreno-Barreda is 6265 years old.old and is a member of our Board of Directors and President of the Nominations, Compensation and Corporate Governance Committee. He is a member of the Board of Directors of Telefónica and President of the Board's International Affairs Committee.S.A. He is also a member of the Board of Directors of Telefónica de Peru S.A., Telecomunicações de São Paulo S.A., Telefónica de Argentina S.A., Telefónica Latinoamérica S.A., Telefónica Moviles México S.A. de CV, and BBVA Bancomer Mexico. Mr. Almansa joined the Spanish Diplomatic Corps in 1974 and served from 1976 to 1992 as Embassy Secretary of the Spanish Embassy in Brussels, Cultural Counselor of the Spanish Representation to Mexico; Chief Director for Eastern European Affairs and A tlanticAtlantic Affairs Director in the Spanish Foreign Affairs Ministry; Press and Political Counselor to the Spanish Permanent Representation to the North Atlantic Council in Brussels; Minister-CounsellorMinister-Counselor of the Spanish Embassy in the Soviet Union; General Director of the National Commission for the 5th Centennial of the Discovery of the Americas and Deputy General Director for Eastern Europe Affairs in the Spanish Foreign Affairs Ministry. In January 1993, Mr. Almansa was appointed Chief of the Royal Household by His Majesty King Juan Carlos I. He held this post until December 2002 and is currently Personal Adviser to His Majesty King Juan Carlos I. Mr. Almansa holds a law degree from the Universidad de Deusto, Bilbao, Spain. He is a sponsor, among other affiliations, of the Foundations Reina Sofia, Conde de Barcelona, DiputacionDiputación de San Andrés de los Flamencos - Carlos de Amberes Foundation, Padre Arrupe - Arrupe–Activa, Principe de Asturias and Euroamérica.
 
José Manuel Fernandez Norniella is 65 years old and he is a member of our Board of Directors. Mr. Norniella has held or currently holds the following positions: Gran Cruz Isabel La Católica, Grand Officer of the Order of Bernardo O'Giggins Republic of Chile, Official Great Verdienstkreus mit stern German Federal Republic and Order of Merit of the Polish Republic. He was Commercial Officer of G.G.SA (Electromecanique) from 1969 to 1974; Head of the Purchasing Department of ALFA-LAVAL SA. from 1974 to 1979; Factory Executive Officer of MSA (BLACKTONE Sw.g.) from 1979 to 1980; Vice President of DIRNA SA. from 1980 to 1981; Purchasing and Importation of BBC from 1981 to 1985; Procurement and Risk Executive Officer of ABB. from 1985 to 1989; General Managing Officer of ABB from 1989 to 1993; V ice President of ALDEASA from 1998 to 2000; Chief Officer of AZUCARERA EBRO from 2000 to 2001; Chief Officer of EBRO-PULEVA from 2001 to 2005; Honorary Chief Officer of EBRO-PULEVA since 2005; Vice President of CHILECTRA (Cl.)  from 2001 to 2006; Director of EDESUR (Arg.) from 1999 to 2000; Director of IANSA (Cl.) from 2001 to 2005; Director of ENAGAS from 2001 to 2005; Director of ENDESA from 1998 to 2006; Secondary Director of ABENGOA from 1999 to 2006; Director of TELVENT from 2007 to present; Director of IBERIA from 2003 to 2011; Director of Caja Madrid from 2007 to the present; Vice-president of Caja-Madrid from 2010 to the present; Director of Banco BFA from 2010 to the present; Director of IAG from 2010 to the present; Director of R.T.V.E  from 1990 to 1993; National Congressman representing Madrid in the V and VI legislature from 1993 to 1996; Vice-president of Industry Comission from 1993 to 1996; Member of the Congress Common Management Group from 1993 to 1996; State Secretary o f Tourism and Small and Medium Businesses from 1996 to 1998; Chief Officer of Turespaña from 1996
to 1998; Chief Officer of ICEX from 1996 to 1998; Associate Director of BID, BERD and BM from 1996 to 1998; Chairman of the Board of Governors of the Chamber of Commerce of Spain from 1998 to 2005; Vice President of CEOE from 1999 to 2000; and Member of the Internation Chamber of Commerce (CCI) from 1999 to 2002; Vice President of W.S.R from 2002 to 2003; Vice President of Caja Madrid (2010 to date); Member of the Board of Directors of IAG (International Airlines Group) (2011 to date) and Member of the Board of Directors of BFA (Banco Financiero y de Ahorro) (2011 to date). Mr. Norniella holds a degree in Energetic Sciences Engeneering from U. P. M., and is licensed in Foreign Commerce, Logistics and Procurement, Projects and Risks Management and Trademarks and Patents.
Luciano Carvalho Ventura is 6367 years old. Heold and is a member of our Board of Directors and a member of the Service Quality and Marketing Committee. He is the officer responsible for LCV Governança Corporativa.Corporate Governance. He serves asis a member of theFiscal Board of Directors of  the Jose Alves Group and of the Lojas Salfer.CSU CardSystem. Since 1980, he has been dedicated to corporate governance consulting and serving as an indepedentindependent member of corporate boards. He is a founding member of the Instituto Brasileiro de Governança Corporativa - IBGC – Corporativa–IBGC–Brasil (Brazilian Corporate Governance Institute) and he was a member of its Board of Directors .Directors. He was a member of the International Corporate Governance Network - England. He is professor of the course for formation of directors of the Brazilian Corporate Governance Institute and a sp eakerspeaker at various masters courses and seminars. He holds an MBA from Escola de Administração de Empresas de São Paulo—Paulo–Fundação Getúlio Vargas, a post-graduate degree in finance from Escola de Administração de Empresas de São Paulo da Fundação Getúlio Vargas, a degree in business management from Escola de Administração de Empresas da Universidade Federal de Pernambuco, and a degree in economics from Faculdade de Ciências Econômicas da Universidade Federal de Pernambuco.
 
Luis Javier Bastida Ibarguen is 6568 years old and is a member of our Board of Directors.Directors and President of the Control and Audit Committee. Since 2002, he has acted as an independent consultant, author and lecturer on business economics and serves as director for different companies  and  foundations.consultant. During 2000 and 2001, he was Managing-Director ofworked in Banco Bilbao Viscaya Argentaria, where he was a member of the Steering Committee and head of the Global Asset Management Division. From 1988 to 2000,  he  worked  forMr. Bastida began working at Banco Bilbao Viscaya.Vizcaya Argentaria in 1988. In the period from 1994 to 2000, he was Chief Financial Officer (CFO), reporting directly to the Chairman. From 1976 to 1987, he worked at Banco Bilbao, where he had diff erentdifferent responsibilities, mainly in areas related with the finance function.to finance. From
1970 to 1976, he worked for General Electric in New York and Spain. At General Eletric,Electric, he was a member of the Finance Management Program and the International Management Program and worked in various capacities in the Finance and Strategic Planning Functions. He holds degrees in Business at the E.S.T.E. University in San Sebastián - n–Spain and holds an MBA from Columbia University in New York.
 
Luiz Fernando Furlan is 6467 years old and is Co-Chairman of the Board of BRF Brasil Foods S.A, Chairman of the Amazonas Sustainable Foundation, and Director on the Boards of Amil Participações S.A., Telecomunicações de São Paulo S.A – Telesp in Brazil as well as Telefónica S.A. and Telefónica Internacional (Spain), AGCO Corporation (USA) and a member of the International Advisory BoardBoards of Directors of Telefônica Brasil S.A. (Brasil), Telefónica S.A. (Spain), BRF–Brasil Foods S.A. (Brasil), AGCO Corporation (USA), as well as a member of the advisory board of Panasonic (Japan), Wal-Mart (USA) and McLarty Associates (USA)ABERTIS Infraestructuras S.A. (Spain). From 2003 until 2007, he was Minister of Development, Industry and Foreign Trade of Brazil. Previously, he was Chairman of the Board of Directors ofat Sadia S.A., from 1993 to 2002 and from 2008 to 2009, company that he has held numerous executive positions from 1976 to 1993. He was Co-Chairman of the board of BRF Brasil Foods S.A. from 2009 to 2011, as well as a member of the board of Amil Participações S.A. from 2008 to 2013 and Redecard S.A. from 2007 to 2010. He served ontwo terms as Minister of Development, Industry and Foreign Trade of Brazil from 2003 to 2007, and was a Chairman of the boardsBoard of international corporations such as Panamco (Pan American Beverages, Inc. - USA).  H e also joinedDirectors of BNDES from 2003 to 2007. Since 2008, he has been the advisory councilsChairman of IBM - Latin America, Embraco S.A. (Brasmotor - Brazil), ABN Amro Bankthe Board of Directors of Fundação Amazonas Sustentável “FAS” (Brazil), Maersk Group (Denmark) and was President of ABEF (Brazilian Chicken Exporters Association), ABIOVE (Vegetal Oil Industries Association), ABRASCA (Brazilian Association of Public Owned Companies), Co-Presidentup to 2013, he is also member of the MEBF (Mercosur-European Union Business Forum), Vice PresidentBoard of FIESP (São Paulo Entrepreneurs Association)Directors of Global Ocean Comission (USA) and board member of Bovespa (SãConselho Superior de Gestão em Saúde de São Paulo State Stock Exchange) (Brazil). He holds a degree in Chemical Engineering from FEI (Industrial Engineering Faculty) and in Business Administration from University of Santana - São Paulo, with extension and specialization courses in Brazil and abroad.

Luis Miguel Gilperez LopezNarcís Serra Serra is 5170 years old and serves as a member of our Board of Directors. He currently holds the position of Officer Brasil. Mr. Lopez started his professional career at an insurance company, where he worked for 6 years in different departments. From 1981 onward, he has worked at Telefónica Group.  From 1987 to 1993, he was responsible for the commercial activities of the mobile telephone service, but in 1993, following the creation of Telefónica Móviles, he has held different managing positions in practically all departments. From 2006
to September 2010, he was responsible for the mobile telephone department in Telefónica Latinoamérica. He is an Industrial EngineerDirectors and holds a Master in Business Planning and Administration.
Miguel Àngel Gutiérrez Méndez is 52 years old and is a Board member of Telefónica Internacional S.A., where he was previously responsible for Institutional and Public Policy for Grupo Telefónica in Latin America. He is also a Board member of ABERTIS (Barcelona, Spain). He is also a Board and Audit Committe member of Telesp. From March 2002 to October 2004, Mr. Gutiérrez was Chairman of the Board of Directors of Autopistas del Oeste S.A. (a subsidiary of ABERTIS). From February 2002 until July 2003, he was Chairman and CEO of Telefónica Group in Argentina. He was a founding partner of The Rohatyn Group, an asset management company that focused on emerging markets with $ 3 billion under management. He manages their Private Investment Business with t eams in New York, Hong Kong, Lima, Sao Paulo, Johannesburg and Buenos Aires. For a period of 21 years, Mr. Gutiérrez occupied several posts at J.P. Morgan, reaching the position of Managing Director for Global Emerging Markets, covering Latin America, Eastern Europe, Africa and Asia, London and New York emerging market activities from 1995-2001. Mr. Gutiérrez was also President of ADESPA (Association of Companies and Public Utilities of Argentina); Vice-President of the Fundación Cámara Española de Comercio; a Board member of the Cámara Argentina de Comercio; and a Board member of the Institute for Business Development of Argentina - IDEA. He is currently a member of the advisory council of CIPPEC (Center of Implementation of Politics for EquityControl and Growth), a Board member of Fundación Cruzada Argentina, a Board member of the Center for Financial Stability “CEF”, and a Board member of Universidad Torcuato Di Tella.  He holds an MBA from IAE Universidad Aust ral (Argentina).
Narcís Serra Serra is 67 years old and serves as a member of our Board of Directors.Audit Committee. From 1991 to 1995, he was Vice President of the Government of Spain, and from 1982 to 1991, served as Minister of Defense. From 1979 to 1982, he was the Mayor of Barcelona. Mr. Serra holds a doctorate in economics from the Universidad Autónoma de Barcelona and is President of CIDOB Foundation and Barcelona Institute for International Studies (IBEI).
Paulo Cesar Pereira Teixeira is 56 years old and is a member of Board of Directors of Telefônica Brasil S.A. since November, 07, 2011. Mr. Teixeira also acts as a General and Executive Officer of Telefônica Brasil S.A. He is also General Officer of Telefônica Data S.A. and Officer of SP Telecomunicações Participações Ltda. He is also a member of the Board of Trustees of Fundação Telefônica. He began his career in the telecommunications industry in 1980, as a member of CRT’s Directive Council. From 2003 to 2011, he was the Executive Vice President of Operations at Vivo S.A. From 1998 to 2002, he acted as Vice President of Operations for Telefônica Celular (Tele Sudeste, Tele Leste and CRT). From 1995 to 1998, he was Engineering Officer and Enterprise Officer of the Telebrás System (Telems, Tele Celular Sul). He was also president of the Brazilian Roaming Association (ABR) and Officer of National Association of Cellular Providers (ACEL). Mr. Teixeira holds an electrical engineering degree from Universidade Católica de Pelotas, Brazil. He attended a New Telecommunications Techniques course at École Nationale Supérieure des Télécommunications, France, in 1992, and Advanced Management Program no IESE-Business School, in Barcelona (2001).
Roberto Oliveira de Lima is 62 years old and serves as a member of our Board of Directors and a member of the Service Quality and Marketing Committee. Mr. Lima is also a member of the Board of Directors of Edenred SARL, based in Paris/França, Naspers Ltd, based in Johannesburg, Cia Brasileira de Distribuição, based in São Paulo/Brazil, Natura S.A., based in São Paulo, and Rodobens Negócios Imobiliários, based in São Paulo/Brazil. He was the Chief Executive Officer of Vivo Participações S.A and Vivo S.A.  He was also Chief Executive Officer of Instituto Vivo. Mr. Lima was Executive Vice President of Marketing and Innovation and Vice President of IT and Products and Services Engineering of the following companies: Vivo Participações S.A. and Vivo S.A., Tele Centro Oeste Celular Participações S.A., Telerj, Telest, Telebahia, Telergipe, Celular CRT S.A., TELESP Celular, Global Telecom, Telegoiás, Telemat, Telems, Teleacre, Teleron, NBT and TCO IP S.A. He was also Chief Executive Officer of Tele Sudeste Celular Participações S.A., Tele Leste Celular Participações S.A. and Celular CRT Participações S.A. until 2006 and Telemig Celular Participações S.A. until November, 2009. He was an Officer of Telemig Celular Participações S.A. He was Chairman of the Board of Directors of Grupo Credicard from 1999 to 2005 and Chief Executive Officer of Banco Credicard S.A. from 2002 to 2005. Mr. Lima also held executive positions at Accor Brasil S.A., Rhodia Rhone Poulec S.A. and Saint Gobain S.A. He holds a degree in business administration and an MBA from Fundação Getúlio Vargas, Brazil. He holds a master’s degree in Finance and Strategic Planning from the Institute Superieur des Affaires, Jouy en Josas, France.
 
Executive Committee
 
The executive committee consists of at least threefour (4) and no more than fifteen (15) members, who may or may not be our shareholders, all of them appointed by our Board of Directors for a period of three years and who may remain in office until reappointed or replaced. Any of our executive officers may be removed at any time by a decision of the Board of Directors.
 
The following are the current members of the executive committee, their respective positions and the date of their appointment.
 
Name
 
Position
 
Date of Appointment
Antonio Carlos Valente da Silva
Chief Executive OfficerMay 19, 2010
Gilmar RobertoPaulo Cesar Pereira CamurraTeixeira
General and Executive OfficerSeptember 13, 2011
Breno Rodrigo Pacheco de Oliveira
General Secretary and Legal OfficerJune 14, 2011
Alberto Manuel Horcajo AguirreChief Financial Officer, Control and Investor Relations OfficerMay 19, 2010
Mariano Sebastian de Beer
General Manager of Fixed TelephonyMay 19, 2010
Gustavo FleichmanGeneral CounselMay 19, 2010
August, 7, 2013

Set forth below are brief biographies of our executive officers:
 
Gilmar Roberto Pereira CamurraBreno Rodrigo Pacheco de Oliveira is 38 years old.  Is General Secretary and Legal Officer of Telefônica Brasil S.A and Telefônica Data S.A.. He is also Corporate Secretary of the Board of Directors of Telefônica Brasil S.A., is 55 years old and serves as Chief Financial Officer and Investor Relations Officer (CFO). He has 29 years of working experience in the financial system. He served for a year as member of the executive board of Grupo Paranapanema (tin exporter). Among his experiences in the banking system, he was vice-president of Citibank N.A., performing various activities for 18 years with a focus on the international and treasury areas; founding partner of Banco ABC Roma, performing activities relating to treasury, international and controlling areas; and executive officer of BCN-Barclays, performing activities relating to treasury, asset management and corporate finance in the last three years before the transfer to the Telefónica Group and served as foreig n exchange director and deputy treasurer for HSBC Bank. He has been Chief Financial Officer of Telefónica Group in Brazil since November 1999. He also serves as member of the decision-making body of Fundação Sistel,
President of the decision-making bodyDeliberative Council of Visão Prev Sociedade de Previdência Complementar and Vice PresidentOfficer of SP Telecomunicações Participações Ltda. Mr. Oliveira is also Corporate Secretary of the Board of Directors of TelefóTelefônica Factoring. He holds a business administration and accounting science degree with a specialization course in finance from University of California, Berkeley.
Gustavo Fleichman is 51 years old and serves as GeneralFactoring do Brasil Ltda., Corporate Secretary and secretarymember of the Board of Directors of TelecomunicaçTelefônica Corretora de Seguros Ltda., member of the Control Committee of Media Networks Brasil Soluções Digitais Ltda., Telefônica Serviços Empresariais do Brasil Ltda. and Telefônica Engenharia de Segurança do Brasil Ltda. He was Officer of the following extinguished companies: Vivo S.A., A.Telecom S.A., Telefônica Sistema de Televisão S.A., Ajato Telecomunicação Ltda., Lemontree Participações S.A., TVA Sul Paraná S.A., GTR-T Participações e Empreendimentos S.A. e Comercial Cabo TV São Paulo S.A. -Telesp since April 2006. From 2004 to 2006, he worked in Bulhões Pedreira Lawyers, a law firm located in Rio de Janeiro. He worked as a Legal Director of Tele Norte Leste S/A - Telemar, a telecommunications company located in Brazil, from 2002 to 2004. During this period, he was also a Board memberGeneral Secretary and Legal Officer from February 3, 2011 to October 3, 2011 of Vivo Participações S.A. (when it was merged into the Brazilian Bar association in the Statecompany) and of Rio de Janeiro (OAB/RJ). He was Vice President of Shell Brasil S/AVivo S.A. from 1998April, 2005 to 2002. During this period, he was also Vice President of the Brazilian National Union of Distributors of Fuels and Lubricants (SINDICOM). Since 2009, he has been a Board member of the Brazilian Bar association in the State of São Paulo (OAB/SP).February, 2011. He holds a law degree from and holds a post-graduate degree in management and tax.Universidade do Vale do Rio dos Sinos – UNISINOS, Brazil.
 
Mariano Sebastian de Beer Alberto Manuel Horcajo Aguirre, is 4050 years oldold.  He is currently our CFO, controller and servesinvestor relations officer as General Managerwell as CFO and controller of Fixed TelephonyTData.  He was formerly an executive officer of Telecomunicações de São Paulo S.A. – TELESP since February 2010.Vivo and has also been global services officer of the Telefonica Group in Madrid, where he was responsible for logistics, real estate, workspace and customer service. Mr. Aguirre has also served as purchasing director from 2004 to 2011.  He was an officer in the areas of finance, human resources and general services, in our operations in Spain, Argentina, Brazil, Peru and of the Telefonica Group as a whole.  He was CEO of Atento in Madrid from 2001 to 2004. Since 2002, he has served as an independent board member for the Lantero Group in Spain and was previously a board member of Transportes Azkar, also in Spain. Mr. Aguirre has also been CEO of Ardizia, the investment firm, from December 1999 to August 2001 as our Vice-President2001. Since 2010, he is patron of the Institute for Special ClientsEducation and Small Business (a position that has changedResearch in June 2001 to Vice-PresidentMadrid of Residential Sales). From August 2001 to November 2002, Mr. de Beer served as our Vice-Presidentthe University of Strategic Planning. In November 2002, he was elected as our Vice-President for Corporate Sales. In 2006, he was elected as Managing Director of Telefônica Negócios at TISA – Telefonica InternacionalNavarra. He holds a law degree from the Universidad Complutense in Madrid and in October 2008was a Fulbright scholar at Columbia University from 1986 to 1988.  In 2011 he was elected as ourpart of the Stanford Executive Vice-President. Previously, he was a consultant at McKinsey in Brazil. He holds a degree in Universidade Argentina de La Empresa, Buenos Aires, Argentina. He also holds an MBA degree from Georgetown University.Program for advanced operations design.

For the biographybiographies of Antonio Carlos Valente da Silva and Paulo Cesar Pereira Teixeira, see “—Board of Directors.”
 
B. Compensation
 
For the year ended December 31, 2010,2013, the aggregate amount of compensation paid to all our Directors and Executive Officers was approximately R$13.032.4 million, of which R$9.528 million corresponded to salaries and R$3.44.4 million corresponded to bonuses.  Telesp also paid R$2.5 million in connection with its distribution under the Performance Share Plan – PSP, a long-term incentive plan. See “Item 6.—Directors, Senior Management and Employees—E. Share Ownership" for a discussion of the PSP plan.
 
For the year ended December 31, 2010,2013, our Directors and Officers did not receive any pension, retirement or similar benefits.
C. Board Practices
 
Board of Directors
 
Our Board of Directors typically meetmeets once every three months and the Chairman may call special meetings. Our Board takes action by majority vote, provided the majority of its members in office are present, with the Chairman having, in addition to his or her regular vote, the deciding vote in the event of a tie. The specific responsibilities of the Chairman include representing the Board in the General Shareholders Meetings, chairing the General Shareholders Meetings, selecting the Secretary from among those present, and calling and chairing meetings of the Board.
 
Our Board of Directors is responsible, among other things, for:
 
 ·establishing our general business policies;
 
 ·electing and removing the members of our executive committee, and establishing their responsibilities with due regard for legal and statutory provisions;
 
 ·supervising our management and examining our corporate records;
 
 ·calling General Shareholders Meetings;
 
 ·approving the financial statements, management reports, proposals for allocation of the company’s results and the submission of such documents to the General Shareholders Meeting;
 
 ·appointing and deposing external auditors;
 
 ·determining the distribution of interim dividends;
 
 ·determining the payment of interest on equity “ad referendum” of the General Shareholders Meeting;
 
 ·authorizing the purchase of our shares to be cancelled or kept in treasury;
 
 ·appointing and removing the person responsible for internal auditing;
 
 ·approving the budget and annual business plan;
 
 ·deliberating on the issuance of new shares by increasing the corporate capital within the limits authorized by the bylaws;
 
 ·approving the issuance of commercial paper and depositary receipts;
 
 ·authorizing the sale of fixed and concession-related assets;
 
 ·approving agreements, investments and obligations in an amount greater than R$250 million that have not been approved in the budget;
 
 ·approving employment and compensation plans, incentive policies and professional development, regulation and staffing of the Company,company, and the terms and conditions of collective bargaining agreements to be executed with unions representing various categories of the Company’scompany’s employees and adhesion or disassociation from pension plans, all with respect to employees of the Company;company; the Board of Directors can, at its own discretion, assign to the Company’scompany’s officers limits to deliberate on these matters;
 
 ·authorizing the acquisition of interest in other companies on a definitive basis and the encumbrance and creation of lien on or sale of an equity interest;
 
 ·authorizing the offering of ordinary non-convertiblenonconvertible unsecured debentures;
 
 ·approving the organizational structure of the Company;company; the Board of Directors can assign to the officers limits to the exercise of such powers, subject to legal and bylaws provisions;
 
 ·approving and modifying the internal regulations of the Board of Directors;
 
 ·deliberating as to the issuance of warrants;
 
 ·deliberating, by delegation of the General Shareholders Meeting, about the following aspects related to company debentures: (i) opportunity to issue, (ii) time and conditions of expiration, amortization or redemption, (iii) time and conditions of the payment of interest, of the participation in the profits and of the premium of repayment, if any, (iv) method of subscription or placement, and (v) the type of debentures;
 
 ·approving the establishment of technical and advisory committees for advice on matters of interest to them, to elect members of such committees and approve the committees, internal regulations, which shall contain specific rules concerning their organization, functions, powers, and compensation of members;
 
 ·
authorizing the sale of property, the creation of in rem guarantees and the provision of guarantees on behalf of third parties, and setting limits on the practice of such acts by the officers;
 
 ·establishing, as an internal regulation, the limits for the officers to authorize the disposition or encumbrance of permanent assets, including those related to public telecommunications services which are disabled or inoperable;
 
 ·approving the Company'scompany’s participation in consortia in general, and the terms of such participation; the Board of Directors may delegate such powers to the officers and establish limits, as it seeks to develop activities in line with the Company'scompany’s purpose;
 
 ·setting the limits for the officers to authorize the practice of reasonable gratuitous acts for the benefit of employees or the community of which the Companycompany is a part of, including the donation of unserviceable assets to the Company;company; and
 
 ·approving the creation and closure of subsidiaries of the Company,company, in Brazil or abroad.
 
The members of our Board of Directors are all shareholders, one of them being elected by the preferred shareholders in a separate voting process and the others being elected by the holders of common shares. The members of the Board of Directors are elected for a period of three years and may be reelected.
 
Executive Committee
 
Our Executive Committee is responsible for our day-to-day management and for representing us in our business with third parties. Each of our current Executive Officers has been appointed by our Board of Directors for a three-year term and may remain in office until reappointed or replaced.
 
Fiscal Board
 
Brazilian Corporate Law and our bylaws each require that we maintain a statutory Fiscal Board (Conselho Fiscal). Our statutory Fiscal Board, which is a separate and distinct entity from our outside auditors, is primarily charged with certain advisory, reporting, oversight and review functions with respect to the company’s financial statements. Our statutory Fiscal Board is also responsible for rendering opinions on management’s annual report and management proposals, including financial statements, to be submitted at shareholders meetings relating to a change in the company’s capital composition, investment plans, budget, debenture issuances or subscription bonuses, payment of dividends and consolidations, mergers and spin-offs. However, the statutory Fiscal Board, , as required by Brazilian Corporate Law and our bylaws, has only an advisory role and does not participate in the management of the company. Indeed, decisions of the statutory Fiscal Board are not binding on the company under Brazilian Corporate Law.
 
In accordance with Brazilian Corporate Law and our bylaws, the Fiscal Board consists of a minimum of three (3) and a maximum of five (5) active members and an equal number of alternates.
 
One member of the Fiscal Board and his or her alternate must be elected by holders of preferred shares in a separate voting process. The following are the current members of the Fiscal Board:
 
Members
 
Alternates
 
Date Appointed
Flavio Stamm
Gilberto LerioApril 07, 201016, 2013
Patrícia Maria de Arruda Franco
Cremênio Medola Neto
Gilmar Roberto Pereira CamurraApril 16, 2013
Stael Prata Silva Filho
Charles Edwards AllenApril 07, 2010
Carlos Raimar SchoeningerJoão Orlando Lima CordeiroApril 07, 201016, 2013

Committees
 
Brazilian Corporate Law does not require a corporation to maintain committees responsible for ethics, corporate governance or compensation. Nevertheless, our Board of Directors has created the following committees:
 
 ·Control and Audit Committee;
 
 ·Nominations, Compensation and Corporate Governance Committee; and
 
 ·Service Quality and Marketing Committee.
 
Control and Audit Committee
 
Our Control and Audit Committee was created by our Board of Directors in December 2002 and is comprised ofcomprises a minimum of three and a maximum of five directors, who are not members of our executive committee, and who are appointed by the Board of Directors to serve as members of the Control and Audit Committee for the duration of their respective terms as members of the Board of Directors. The Committee has its own charter, which was approved by the Board of Directors. The Committee provides support to the Board of Directors.
 
According to its charter, the Control and Audit Committee shall meet four times per year and report its conclusions to the Board of Directors. We anticipate that there will be some similar functions between the Control and Audit Committee and our statutory Fiscal Board (Conselho Fiscal).Board.
 
The Control and Audit Committee, among other responsibilities that may be required by the Board of Directors, is charged with informing and providing recommendations to the Board of Directors regarding the following:
 
 ·the appointment, termination and renewal of the independent auditors, as well as the terms and conditions of the contract with the independent auditors;
 
 ·the analysis of the company’s accounts, compliance with certain legal requirements and the adoption of generally accepted accounting principles;
 
 ·the results of each internal and independent audit and management’s response to the auditor’s recommendations;
 
 ·the quality and integrity of the company’s internal control systems;
 
 ·the performance of the independent auditors, requesting opinions on the annual reports and that the main audit reports be clear and precise; and
 
 ·any communications with the internal auditors about any significant deficiencies in our control systems and identified financial conditions.
 
The following are the current members of the Control and Audit Committee:
 
Members
 
Date Appointed
Luis Javier Bastida Ibarguen
May 19, 2010April 23, 2013
Luiz Fernando FurlanAntonio Gonçalves de Oliveira
October 20, 2010April 23, 2013
Miguel Ángel Gutiérrez MéndezNarcís Serra Serra
May 19, 2010April 23, 2013

Nominations, Compensation and Corporate Governance Committee
 
Our Nominations, Compensation and Corporate Governance Committee was established in November 1998, and was restructured in October 2004, and consists of three to five directors appointed by the Board of Directors to serve for the duration of their respective terms as members of the Board of Directors. The Nominations, Compensation and Corporate Governance Committee, among other responsibilities that may be required by the Board of Directors, is charged with informing and providing recommendations to the Board of Directors regarding the following:
 
 ·the appointment of executive officers for our company and our subsidiaries;
 
 ·the parameters on compensation for our executive officers and administrators;
 
 ·the terms and conditions of executive officers, employment agreements;
 
 ·the review of the Board’s compensation plan and any amendments;
 
 ·the incentive plans related to compensation;
 
 ·the compensation policy for directors and executive officers of the company; and
 
 ·the annual corporate governance report.
 
The following individuals are the current members of the Nominations, Compensation and Corporate Governance Committee:
 
Members
 
Date Appointed
José Fernando de Almansa Moreno-Barreda
May 19, 2010April 23, 2013
Antonio Carlos Valente da Silva
May 19, 2010April 23, 2013
Iñaki UrdangarinFrancisco Javier de Paz Mancho
May 19, 2010
José Manuel Fernandez Norniella
May 19, 2010April 23, 2013

Service Quality and Marketing Committee
 
The Service Quality and Marketing Committee was created on December 16, 2004 and provides assistance to our Board of Directors. The Committee consists of at least three, and at most five, members of our Board selected periodically. The Committee meets from time to time, depending on the availability of its members and when called by its chair. The Committee is responsible for review and analysis of quality indices measuring our principal services and to ensure that the requisite degree of commercial assistance is furnished to our clients.
 
Members
 
Date Appointed
Antonio Viana BaptistaEduardo Navarro de Carvalho
May 19, 2010
Fernando Xavier Ferreira
May 19, 2010April 23, 2013
Luciano Carvalho Ventura
May 19, 2010April 23, 2013
Roberto Oliveira de Lima
April 23, 2013

D. Employees
 
As of December 31, 2010,2013, we had 6,76818,532 employees. All of our employees are full-time, and are divided into the following categories: 58%26% in our network plant operation, maintenance, expansion and modernization; 30%62% in sales and marketing; and 12% in administration, finance and investor relations, human resources, inventory, technology, legal and strategic planning and management control.
 
We,Approximately 9% of our employees are union members’ representative in conjunctionthe telecommunication industry. These unions have state representation, so we have employees represented by 27 state unions. In turn, 19 of these unions are associated with other sponsors (the companies resulting from the breakupNational Federation of Telebrás), sponsored private pension benefits and health care plans for retirees in order to supplement the salaries of retired employees. The plans PBS Telesp, Visão Telesp, Visão Telefônica Empresas, Visão Assist and Visão Tgestiona, previously managed by Fundação Sistel de Seguridade Social, or the Sistel, were transferred to another closed social security entity called Visão Prev Sociedade de Previdência Complementar on February 18, 2005. The Visão Prev Sociedade de Previdência Complementar manages the following pension plans: Visão Telesp, Visão Telefônica Empresas, Visão Assist, Visão TGestiona, Visão Atelecom, Visão Terra, Visão Telerj Celular, Vis&# 227;o Telebahia Celular, Visão Telergipe Celular, Visão Telest Celular, Visão Celular CRT, TCO Prev, TCP Prev, PBS-Tele Leste Celular, PBS-Tele Sudeste Celular, PBS-TCO, PBS-Telesp Celular, PBS Telesp and Vivo Prev. In May 12, 2009, the benefit plan-Visão Multi was created by the sponsors Telefonica Internacional Wholesale Brasil Ltda “TIWS” and Telefonica Pesquisa e Desenvolvimento do Brasil Ltda, or “TPD”; the benefit plan Atento was created in December 2010 and is sponsored by Atento Brasil S.A., and both are managed by Visãoprev. The plans, Planos de Assistência Médica aos Aposentados - PAMA, or the PAMA, and PBS-A - Plano de Benefícios Sistel Assistidos, or the PBS-A, are still managed by Fundação Sistel de Seguridade Social. Until December 1999, all sponsors of the plans managed by Sistel were jointly and severally li able for all existing benefit plans. After December 1999, a single employer-sponsored pension plan for active employees was created, the PBS Telesp Plan, or PBS plan. See Note 30 to our consolidated financial statements for a more detailed description of the PBS plan. Retired employees (PBS-A) and post-retirement health care benefits, or PAMA, remained as multi-employer benefit plans. The restructuring of the benefit plans took place in January 2000.Telecommunications Workers (Fenattel).
 
Due to the withdrawal of other active participants in December 1999, we individually sponsored the PBS plan, which covers 0.50% of our employees. In addition to the PBS plan, the multi-sponsored health care plan, or PAMA,
 
 
is provided
Our Collective Bargaining Agreement for these employees was renewed on September 1, 2013 and will expire on August 31, 2014.
Our management considers relations with our work force to be very good. We have never experienced a work stoppage that had a material effect on our operations.
Pension Plans
Before December 1999, the SISTEL Fundação Sistel de Seguridade Social plan, a multi-employer defined benefit plan that supplements government-provided retirement benefits, covered the employees of the former Telebrás System and we were contingently liable for all of the unfunded obligations of the plan. In January 2000, we and the other companies that formerly belonged to the Telebrás system agreed to divide the existing SISTEL plan into 15 separate plans, resulting in the creation of private plans covering those employees already enrolled in the SISTEL plan. These new private pension plans were still administered by the Fundação Sistel and have retained the same terms and conditions of the initial plan. The division was carried out to allocate liability among the companies that formerly belonged to the Telebrás system according to each company’s contributions with respect to its own employees. Joint liability among the SISTEL plan sponsors will continue with respect to retired employees, who will necessarily remain members of the plans, which were called PBS plans.
Under the PBS plans, we made monthly contributions to plan equal to a percentage of the salary of each employee who was a participant plan. Each employee member also made a monthly contribution to plan on the basis of age and their dependents. Contributions tosalary. Pension benefits of members of the PBS plan vested by the same time their retirement benefits vested under the government-provided retirement plan. Fundação Sistel operates independently from us, and its assets and liabilities are determined based on actuarial valuations prepared by independent actuaries, in accordance with standards applicable in Brazil.fully segregated.
 
In AugustBeginning in 2000, we established the Visão plan,decided to establish defined contributions plans, and offered it to participants in our PBS plan,plans, defined benefit plans, as well as to employees who did not qualify for participation. Unlike the PBS plan,plans, which is a defined benefitsbenefit plan, the Visão plan isdefined contribution plans are financed for contributions by participating employees, as well as by us as sponsor, which are credited to the individual accounts of the participants. We are responsible for all management and maintenance expenses of the Visão plan,these plans, including the risks of death and permanent injury of the participants. The employees participating in
In 2004, we created a closed pension fund, Visão Prev Sociedade de Previdência Complementar, or Visão Prev, to manage our group’s pension funds.  All plans previously managed by Fundação Sistel are now managed by Visão Prev, with the plan were grantedexception of the option to migrate to the Vis ãoSistel plan which was also offered to those who did not participate inremains under Fundação Sistel’s management.
On September 1, 2013, we began offering the PBS plan andVisão Multi Pension Plan to all newly hiredof our employees.  Our contributionsUnder this plan, employees may choose to the Visão plan are equalcontribute either one or two percent, plus up to thosean additional five percent of the individual participants, ranging from 2%their salary and we will contribute between 50% to 9% of the participant’s salary, depending125%, based on the percentage chosen by the participant. The aggregate costs under the Visão plan equal approximately 7.1%length of the total amount of salaries paid to participating employees.employment.  Currently, 84.5%49.1% of our employees are covered under the Visão plan.by these plans.
 
In 2010, we had 3,259 retirees and beneficiaries, of which 21 were covered by PAMA and 3,238 were covered by PAMA-PCE. At the end of 2010, PAMA remained as a multi-financed plan.
Approximately 14% of our employees are members of the main telecommunications industry labor union, Sindicato dos Trabalhadores em Empresas de Telecomunicações e Operadores de Mesas Telefônicas no Estado de São Paulo, the Labor Union of Employees of Telecommunications Companies and Telecommunications Desk Operators in the State of São Paulo, or SINTETEL, which is associated with the Federação Nacional dos Trabalhadores em Telecomunicações, the National Federation of Telecommunications Workers or FENATTEL. The collective labor agreement was renewed on September 1, 2010 and will expire on August 31, 2011. Our management considers relations with our work force to be satisfactory. We h ave never experienced a work stoppage that had a material effect on our operations.
E. Share Ownership
 
None of our directors or executive officers beneficially owns, on an individual basis, 1% or more of our common or preferred shares (including ADSs representing preferred shares) or of our total equity share capital.
 
At the General Shareholders Meeting of Telefónica S.A. (our indirect controlling shareholder), held on June 21, 2006, the application of a long-term incentive plan – “Performanceplan—“Performance Share Plan” (PSP) - for executives of Telefónica S.A. and of other entities within the Telefónica Group, which includes TelespTelefônica Brasil S.A. was approved. The plan grants a determined number of shares of Telefónica S.A. to selected participants who fulfill the necessary requirements.
 
The PSP is divided into five cycles, each of three yearthree-year duration. The eligible executives, who must remain with the Telefónica Group for a minimum period of three years commencing on the date of their eligibility, will have the right to receive stipulated shares based upon their performance in achieving targeted pre-defined results. Shares will be received at the end of each cycle. Each cycle is independent of the others, with the first cycle starting on July 1, 2006 (with distribution of shares of Telefónica S.A. starting on July 1, 2009) and each subsequent cycle commencing on July 1 of each subsequent year, up to and including, the fifth cycle, which commences on July 1, 2010 (with delivery of shares of Telefónica S.A. starting on July 1, 2013).
 
The first distribution under the PSP took place in July 2009, with 56 executives (including 4 executives appointed pursuant to the bylaws) from TelespTelefônica Brasil given the right to 239,867 shares of Telefónica S.A.
 
The second distribution under the PSP took place in July 2010, with 57 executives (including 4 executives appointed pursuant to the bylaws) from TelespTelefônica Brasil potentially having the right to 175,534 shares of Telefónica S.A.
 
The third distribution under the PSP willtook take place in July 2011, with 5851 executives (including two executives appointed pursuant to the bylaws) from Telefônica Brasil potentially having the right to receive 189,763 shares of Telefónica S.A.
The fourth distribution under the PSP did not happen because it was not achieved the minimum established in the program for the indicator valuation Telefonica’s share (TSR – Total Shareholder Return).
The fifth provision related to PSP cycle which ended in July 2013, did not happen because it was not achieved the minimum established in the program for the indicator valuation Telefonica’s share (TSR – Total Shareholder Return).
At the General Shareholders Meeting of Telefónica S.A. (our indirect controlling shareholder), held on May 18, 2011, a new long-term incentive plan—“Performance and Investment Plan” (PIP)—for executives of Telefónica S.A. and of other entities within the Telefónica Group, which includes Telefônica Brasil S.A. was approved. The plan grants a determined number of shares of Telefónica S.A. to selected participants who fulfill the necessary requirements.
The PIP is divided into three cycles, each of three-year duration. The eligible executives, who must remain with the Telefónica Group for a minimum period of three years commencing on the date of their eligibility, will have the right to receive stipulated shares based upon their performance in achieving targeted pre-defined results. Shares will be received at the end of each cycle. Each cycle is independent of the others, with the first cycle starting on July 1, 2011 (with distribution of shares of Telefónica S.A. starting on July 1, 2014) and each subsequent cycle commencing on July 1 of each subsequent year, up to and including, the third cycle, which commences on July 1, 2013 (with delivery of shares of Telefónica S.A. starting on July 1, 2016).
The first provision related to PIP will take place in July 2014, with 95 executives (including 4 executives appointed pursuant to the bylaws) from TelespTelefônica Brasil potentially having the right to receive 186,186384,350 shares of Telefónica S.A., for which, on December 31, 2010,2013, we have made a provision of R$6.07.9 million.
 
The fourth distribution under the PSPsecond provision related to PIP will take place in July 2012,2015, with 63108 executives (including 4 executives appointed pursuant to the bylaws) from TelespTelefônica Brasil potentially having the right to receive 245,240674,811 shares of Telefónica S.A., for which, on December 31, 2010,2013, we have made a provision of R$3.610.6 million.
 
The fifththird provision related to PSPPIP will take place in July 2013,2016, with 65124 executives (including 4 executives appointed pursuant to the bylaws) from TelespTelefônica Brasil potentially having the right to receive 260,611711,651 shares of Telefónica S.A., for which, on December 31, 2010,2013, we have made a provision of R$1.515.8 million.
 

 
A. Major Shareholders
 
In accordance with our bylaws, we have two classes of capital stock authorized and outstanding: common shares (ações ordinárias) and preferred shares (ações preferenciais). Our common shares have full voting rights. Our preferred shares have voting rights only under limited circumstances. At December 31, 2010,2013, Telefónica Internacional owned 34.87%15.43% of our common shares and SP Telecomunicações, a wholly-owned subsidiary of Telefónica International, owned 50.71%50.47% of our common shares. Since Telefónica Internacional owns 100%55.28% of the equity share capital of SP Telecomunicações, it has effective control over 85.57%43.33% of our outstanding common shares. Accordingly, Telefón icanica Internacional has the ability to control the election of our Board of Directors and to determine the direction of our strategic and corporate policies. Neither Telefónica Internacional, nor SP Telecomunicações, has any special voting rights beyond those ordinarily accompanying the ownership of our common or preferred shares.
 
The following tables set forth information relating to the ownership of common and preferred shares by SP Telecomunicações, Telefónica Internacional and our officers and directors. We are not aware of any other shareholder that beneficially owns more than 5% of our common shares.
 
Shareholder’s Name
 
Number of common shares owned
  
Percentage of outstanding common shares
  
Number of common shares owned
  
Percentage of outstanding common shares
 
SP Telecomunicações
  85,603,079   50.71%  192,595,149   50.47%
Telefónica S.A.
  97,976,194   25.68%
Telefónica Internacional
  58,859,918   34.87%  58,859,918   15.43%
All directors and executive officers as a group
  21      1,511    
        
Shareholder’s Name
 
Number of preferred shares owned
  
Percentage of outstanding preferred shares
 
SP Telecomunicações
  29,042,853   8.61%
Telefónica Internacional
  271,707,098   80.53%
All directors and executive officers as a group
  1    

 
Shareholder’s Name
 
Number of preferred shares owned
  
Percentage of outstanding preferred shares
 
SP Telecomunicações
  29,042,853   3.90%
Telefónica S.A.
  179,862,845   24.17%
Telefónica Internacional
  271,707,098   36.52%
All directors and executive officers as a group
  1,305    
Telefónica Internacional is a wholly-ownedwholly owned subsidiary of Telefónica S.A., or Telefónica. Telefónica’s shares are traded on various stock exchanges, including exchanges in Madrid, Barcelona, Bilbao, Valencia, London, Tokyo, New York, Lima and Buenos Aires and São Paulo.Aires. Telefónica’s business operations are concentrated in a number of sectors, including fixed and mobile telecommunications services, data communications, pay TV, integrated business solutions, e-commerce, market information and services, media content creation, production, distribution and marketing and call center services.
 
B. Related Party Transactions
 
Note 2832 to our consolidated financial statements presents, in tabular format, more detailed financial information with respect to transactions and balances with related parties. We provide below a summary description of transactions with related parties.
 
We entered into a consulting service agreement, known as the Consulting Agreement, with Telefónica Internacional, on May 17, 1999, pursuant to which Telefónica Internacional provides advice regarding our management, operations and business. The expiration of this contract was originally August 3, 2003, but it was automatically extended for a five-year term and renewed for an additional five years in December 2008. Since January 2006, the percentage of net revenue applicable to this contract was 0.1%, pursuant to our concession contracts with ANATEL entered into in December 2005. In December 2010, this agreement was terminated and the outstanding amount of R$23.9 million was paid to Telefónica Internacional.
In addition, in July 2010, we registered with the Brazilian Intellectual Property Agency (INPI), and entered into an agreement with Telefónica S.A. for the exploitation of the trademark “Telefónica” by us upon the payment of the equivalent of 1.0% of our net operating revenue, excluding intercompany transactions. The aggregate amount disbursed in 2010 under this agreement was R$89 million.
In 1999, we entered into a service agreement with Atento Brasil S.A. (an indirect majority-owned subsidiary of Telefónica S.A.), or Atento, that is automatically extended every three years, for the provision of certain customer services, principally services related to our call center. Transactions under this service agreement with Atento Brasil involved approximately R$705 million in 2010 (compared to R$656 million in 2009).
In April 2001, we entered into a service agreement for the provision of logistics, administrative, accounting and other services with TelefóTelefônica Serviços Empresariais do Brasil Ltda., or TGestiona, an indirect wholly-ownedwholly owned subsidiary of Telefónica. Transactions with TGestiona under this service agreement involved approximately R$8980.9 million in 20102013 (compared to R$8097.7 million and R$94.6 million in 2009)2012 and 2011, respectively).
 
We also entered into certain agreements for the provision of telecommunicationsSome international roaming services to several of our affiliates, each under the indirect or joint control of Telefónica, including Vivo, TIWS Brasil Ltda. and others listed in Note 28 to our consolidated financial statements. Transactions pursuant to these various service agreements,are provided by companies in the aggregate, involved approximately R$2.0 billion in 2010 (compared to R$2.0 billion in 2009).Telefonica Group.
 
C. Interests of Experts and Counsel
 
Not applicable.
 
 
A. Consolidated Statements and Other Financial Information
 
See Note 1920 of our Consolidated Financial Statements.
 
Legal Proceedings
 
We are party to legal proceedings incidental to the normal course of our business. The main categories of such proceedings include:
 
 ·
administrative and judicial litigation with Instituto Nacional da Seguridade Social, the National Institute of Social Security, or INSS;
 
 ·administrative and judicial proceedings relating to tax payments;
 
 ·lawsuits brought by employees, former employees and trade unions relating to alleged infringements of labor rights; and
 
 ·other civil suits, including litigation arising out of the breakup of Telebrás and events preceding the breakup.
 
Our policy with respect to provisioning for contingencies classifies the various legal proceedings to which we are party as “probable,” “possible” and “remote.” In general, 100%The Company and its subsidiaries are parties to labor, tax, civil and regulatory claims and set up a provision for contingencies for which the likelihood of the total claim value for legal proceedings classifiedloss was estimated as “probable” are provisioned.probable. Our senior management classifies each legal proceeding into one of these three categories (probable, possible and remote) based upon the advice of internal and external counsel and specialized technical advisors in charge of each matter. Due to the level of provisioning and based on its analysis of the individual cases, our management believes that no additional liabilities related to any legal proceedings will have a material effect on our financial condition or results of operations.
 
Provision for Tax Matters
 
Federal Taxes
At December 31, 2013, the company was party to administrative and judicial proceedings relating to: (i) additional contributions to the FGTS (Unemployment Compensation Fund)  on deposits made by employees (the issue does not result in the reduction of part of FGTS deposits made by the company on behalf of its employees); (ii) claims resulting from the non-ratification of compensation and refund requests, formulated by the company; (iii) social contributions relating to a supposed failure to pay 11% on the value of invoices, billing and receipts from service providers hired for the transfer of labor; (iv) CIDE levied on the remittance of funds abroad relating to technical services, administrative assistance and to services of similar nature, as well as royalties; (v) fixed: non-inclusion of interconnection and EILD expenses in the FUST base and Wireless carriers:  non-inclusion of revenues from interconnection in the FUST tax base; (vi) contribution to Empresa Brasileira de Comunicação, created by Law No. 11652/08; (vii) TFI/TFF on mobile stations; (viii) IRRF on Interest on shareholder’s equity; (ix) Public Price for Numbering Resources Management (PPNUM) by ANATEL instituted by Resolution No. 451/06; (x) IRPJ/PIS/COFINS resulting from the non-ratification of the companies’ offset and refund requests; (xi) Social Investment Fund (Finsocial) offset amounts; (xii) failure to pay withholding social contribution levied on services rendered, remuneration, salaries and other salary bases; (xiii) COFINS – Requirement resulting from non-inclusion of financial income into the tax base; (xiv) additional charges to the PIS and COFINS tax base, as well as additional charges to COFINS required by Law No. 9718/98; and (xv) Tax on Net Income (ILL). On December 31, 2010, we have filed lawsuits2013, total consolidated provisions amounted to obtain recognition of the unconstitutionality of the collection of taxes as detailed below:
69

·  
CIDE.  Intervention on the Economic Domain Contribution (Contribuição de Intervenção sobre o Domínio Econômico), the CIDE tax, is collected by the Federal Government on remittances made abroad rising from contracts related to technology transfers, licensing of trademarks and software agreements, among others.  On December 31, 2010, we made a reserve in the amount of R$25.9 million.
·  
FGTS.Contributions to the Unemployment Guarantee Fund (Fundo de Garantia por Tempo de Serviço – FGTS) are collected by the Brazilian federal social security program on the deposits made by employers for their employees. The amount involved is R$61.2 million. The lawsuit is at the highest level of appeal.  According to the legal opinion of our legal counsel, we made a provision and deposit in the full amount.  This lawsuit does not result in reducing the share of the deposits in the FGTS made by us on behalf of employees.
Other Provisions
There are other contingencies to which we registered provision in the total amount of R$6.4 million related to FINSOCIAL and PIS/PASEP compensation that were declared unconstitutional as well as certain proceedings related to municipal taxes such as ISS, IPTU and others. In the opinion of our management, the chance of loss in these cases is “probable.”
 
Tax Proceedings
The following tax proceedings were pending as of December 31, 2010, and, inIn the opinion of our management and our legal advisors, the chance of loss in these cases is “possible”.“probable.”
State Taxes
On December 2013, the company was party to administrative and judicial proceedings in progress referring to (i) ICMS tax credits on electric power and tax credits without documentation (ii) ICMS not levied on telecommunication services; (iii) disallowance of ICMS tax incentives for cultural projects; (iv) ICMS on TV subscription; and (v) environmental administrative fine At December 31, 2013, total consolidated provisions amounted to R$91.9 million.
 
·  
Federal Jurisdiction.  As of December 31, 2010, the Company and its subsidiaries are involved in various lawsuits on the federal level, both administrative and judicial proceedings, which are awaiting trial in various court levels, in the total amount of R$1.3 billion.  Such lawsuits concern: (a) claims of dissatisfaction due to non-approval of applications for compensation made by us; (b) debts declared and allegedly unpaid; (c) fines for the distribution of dividends with an alleged existence of Federal debt outstanding; (d) social security contributions on the payment of compensation arising from the salary losses resulting from "Plano Verão" and "Plano Bresser", SAT (Workers Accident Insurance), Social Security and amounts owed to third parties (INCRA and SEBRAE); (e) income tax and contributions on awards; (f) withheld income tax on the remittance of money abroad for technical services and administrative assistance as well as royalties; (g) various offsets; (h) an operation and inspection fee; and (i) an increase in the tax calculation basis for the PIS/COFINS tax (Law No. 9718/98). We describe below proceedings in which the opposing party is the ANATEL.
Contribution forIn the Fund for Universal Access to Telecommunications Services—”FUST”:  A Writopinion of Mandamus was filed by fixed telecommunication operators to enforce a right to exclude the costs of interconnection (ITX)our management and commercial exploration of dedicated lines (EILD) expenses in the calculation base of the FUST tax, as provided by the Precedent No. 7, dated as of December 15, 2005, grounded on the article 6 of Law No. 9,998, dated as of August 17, 2000. A partially favorable lower court decision was obtained and currently we are awaiting the decision of the appellate court.  The total amount involved is R$594.4 million.  Part of this amount (R$75.8 million) relates to d ifferences between ITX and EILD due to the adoption of a non-cumulative calculation method in the retroactive period from 2001 to 2005 and the remaining part (R$241.1 million) relates to the differences between ITX and EILD found for the period from 2006 to the present that was registered in the item “taxes” and is being deposited monthly in court. Also, the remaining amounts involved are related to ANATEL’s notification to us of debt in the amount of R$277.5 million for the amounts under discussion in the Writ of Mandamus, for which we believeour legal advisors, the chance of loss in these cases is possible.“probable.”
 
Contribution forMunicipal Taxes
On December 31, 2013, the Fundcompany was party to tax claims at a municipal level, both in the administrative and judicial sphere which, based on the opinion of Telecommunications Technological Development—”FUNTTEL”:  Contraryits legal advisors, are classified as a probable loss. At December 31, 2013, total consolidated provisions amounted to R$14.7 million.
These proceedings relate to: (i) IPTU, (ii) ISS levied on chattel lease services and secondary and complementary activities, and (iii) Surveillance, Control and Inspection Fee (TVCF).
In the regulation currently in effect, the ANATEL notified usopinion of our management and our subsidiarieslegal advisors, the chance of owing to ANATEL the contribution to FUNTEL on other revenue (which are not from telecommunications) as well as costs transferred to other operators (interconnection and EILD expenses) for the period between 2001 and 2005.  loss in these cases is “probable.”
 
 
The lawsuits are waiting for a decision by the lower administrative court. The total amount involved is R$109.9 million.
Tax Proceedings
 
Contribution to the Fund for Telecommunications Regulation—“FISTEL:  As a resultThe following tax proceedings were pending as of the extension of the terms of our licenses for the use of telephone exchanges associated with the operation of the “switched fixed telephone service,” the ANATEL charged us a rate for installation inspection (TFI) concerning the extension of such licenses.  This charge results from the ANATEL’s position that article 9, section III of Resol ution No. 255 is applicableDecember 31, 2013, and, in this case, so that the extension would be a taxable event of TFI. Considering that the recovery of TFI on renewal of licenses is unwarranted under current regulations, we are discussing such charge in court. A favorable decision was obtained in the lower court and currently is awaiting decision of the appellate court. The total amount involved is R$31.3 million.
·  
State Jurisdiction. As of December 31, 2010, we were a defendant in various administrative proceedings (arising from tax delinquency notices related to the matters described below) and judicial proceedings under state jurisdiction, related to the ICMS tax, in the total amount of R$1.9 billion, for which we are awaiting decision in various court levels. Such lawsuits concern: (a) provision of additional facilities and services (pursuant to Convention 69/98); (b) lease of Speedy’s Modem; (c) International Calls (International Direct Dial); (d) debts declared and allegedly not paid; (e) undue credit for the acquisition of goods for fixed assets; (f) lack of proportional devolution of credit for acquisition of fixed assets; (g) amounts misappropriated by way of extemporaneous ICMS credits; (h) rendering of service outside of São Paulo and ICMS payed to the State of São Paulo; and (i) co-billing.
·  
Municipal Jurisdiction.  As of December 31, 2010, we were a defendant in various administrative proceedings (arising from tax delinquency notices) and judicial proceedings, for which we are awaiting decisions in different court levels, in the total amount of R$280.4 million. Such lawsuits concern: (a) the ISS tax; (b) a property tax; (c) a fee for land use; (d) services provided by third parties; and (e) miscellaneous municipal fees.
Based on the opinion of our taxmanagement and our legal advisors, our management believes that the resolutionchance of loss in these cases is “possible.”
Federal Taxes
At December 31, 2013, the company was party to various administrative and judicial proceedings in the federal sphere, which are waiting to be tried at various court levels. At December 31, 2013, the total consolidated amount was R$3,913.9 million.

Key proceedings refer to: (i) Non-compliance manifestations due to the ratification of compensation requests made by the company; (ii) fine for distribution of dividends even in view of the above-mentioned matters willalleged existence of outstanding debts payable to the federal government; (iii) social security contribution (INSS) on compensation payment for salary devaluation arising from losses caused by “Plano Verão” (Summer Plan) and “Plano Bresser” (Bresser Plan), SAT (Work Accident Insurance), Social Security and payables to third parties (INCRA and SEBRAE), supply of meals to employees, 11% retention (labor assignment); (iv) IRRF on the funds remittance abroad related to technical services and to administrative support and similar services, as well as royalties; (v) PIS levied on roaming; (vi) CPMF levied on operations resulting from the technical cooperation agreement with the National Treasury Department (STN) (offsetting through the Integrated System of Federal Government Financial Administration - SIAFI) and on foreign-exchange contracts required by the Brazilian Central Bank; (vii) IRPJ and CSLL related to deductions on revenues from reversal of provisions; (viii) Income tax and social contribution – disallowance of costs and miscellaneous expenses not have any material impactsubstantiated; (ix) deductions of COFINS from loss in swap transactions; (x) PIS / COFINS accrual basis versus cash basis; (xi) IRPJ payable in connection with allocation of excess funds to Northeast Investment Fund (FINOR), Amazon Region Investment Fund (FINAM) or Economic Recovery Fund of the State of Espírito Santo (FUNRES); (xii) IRPJ on our financial condition.derivative operations; (xiii) IRPJ and CSLL – disallowance of expenses related to the goodwill paid in the acquisition of Celular CRT S.A., goodwill arising from the privatization process, Vivo’s corporate restructuring and goodwill from the mergers of Navytree and TDBH; and (xiv) contribution to the Brazilian company of communication, created by Law No. 11.652/08.
 
In the opinion of management and its legal advisors, the chances of loss in these proceedings are possible.
State Taxes
On December 31, 2013, the company was a party to various administrative and judicial proceedings related to ICMS, at the state level, which are ongoing in various court levels. At December 31, 2013, the total consolidated amount was R$7.088,8 million.

Key proceedings refer to: (i) provision of facility, utility and convenience services and rental of the “Speedy” service modem; (ii) international calls (DDI); (iii) undue credit related to the acquisition of items intended to property, plant and equipment; (iv) lack of proportionate credit reversal referring to the acquisition of property, plant and equipment items; (iv) amounts unduly appropriated as ICMS tax credits; (v) service provided outside São Paulo state with ICMS paid to São Paulo State; (vi) co-billing, (vii) tax substitution with a fictitious tax base (tax guideline); (viii) use of credits related to acquisition of electric power; (ix) secondary activities, value added and supplementary services (Agreement 69/98); (x) tax credits related to opposition/challenges referring to telecommunications services not provided or mistakenly charged (Agreement 39/01); (xi) shipment of goods with prices lower than acquisition prices (unconditional discounts); (xii) deferred charge of ICMS - Interconnection (DETRAF – Traffic and Service Provision Document); (xiii) credits derived from tax benefits granted by other states; (xiv) disallowance of tax incentives related to cultural projects; (xv) transfers of assets among business units owned by the company; (xvi) communications service tax credits used in provision of services of the same nature; (xvii) card donation for prepaid service activation; (xviii)  reversal of credit from return and free lease in connection with assignment of networks (used by the company itself and exemption from public bodies); (xix) DETRAF fine, (xx) ICMS on own consumption; (xxi) ICMS on exemption of public bodies; (xxii) issue of invoices with negative ICMS amounts; and (xxiii) restructuring of ledger without prior authorization by the Treasury.
In the opinion of management and its legal advisors, the chance of loss is possible in these proceedings.
Municipal Taxes
At December 31, 2013, the company was party to various administrative and judicial proceedings at the municipal level, which are ongoing various court levels. At December 31, 2013, the total consolidated amount was R$580.8 million.

Key proceedings refer to: (i) ISS – secondary activities, value added and supplementary services; (ii) withholding ISS; (iii) IPTU; (iv) Land Use Fee; (v) municipal fees; (vi) tariff for Use of Mobile Network (TUM), infrastructure lease; (vii) advertising services; (viii) services provided by third parties; (ix) business management consulting services provided by Telefonica Internacional (TISA); (x) ISS tax levied on caller ID services and on cell phone activation
In the opinion of management and its legal advisors, loss is possible in these proceedings.
ANATEL
FUST – Universalization of Telecommunications Service
Writs of Mandamus filed separately by the fixed and mobile operators to recognize the right to: Fixed: Failure to include interconnection and EILD expenses in the FUST base and Mobile:  Failure to include interconnection revenue in the FUST base, pursuant to Abridgement No. 7, of December 15, 2005, since it disagrees with the provisions of the sole paragraph, article 6, of Law No. 9,998/00, which are waiting to be tried in the court of appeals.

A number of delinquency notices referring to debit entry issued by ANATEL in the administrative level to set up the tax credit related to interconnection, EILD and other revenues that are not earned from the provision of telecommunications services.

At December 31, 2013, the total consolidated amount was R$2,185.0 million.
In the opinion of management and its legal advisors, there are possible chances of loss in these proceedings.
FUNTTEL – Fund for the Technological Development of Telecommunications
At December 31, 2013, the company was party to administrative and judicial proceedings which are waiting to be tried at the lower administrative court and the court of appeals. At December 31, 2013, the total consolidated amount was R$664.3 million.
Such proceedings concern the collection of contributions to FUNTTEL on other revenues (not related to telecom services), as well as on income and expenses transferred to other operators (interconnection).
In the opinion of management and its legal advisors, the chance of success in these proceedings is possible.
FISTEL – Telecommunications Supervision Fund
Due extension of the effective license period to use telephone switches in connection with use of STFC (landline phone carriers) and extension of the right to use radiofrequency in connection with wireless service (wireless carriers), ANATEL charges the Installation Inspection Fee (TFI).

This collection is based on ANATEL’s understanding that such extension would represent a taxable event for TFI. The Company understands that such collection is unjustified, and separately challenged the aforesaid fee in court. At December 31, 2013, total consolidated amount was R$1.811,1  million, without the respective deposit in full.
In the opinion of management and its legal advisors, there are possible chances of loss in these proceedings.
PPNUM – Price Relative to the Public Administration of Numbering Resources
Our former subsidiary Vivo, along with other wireless carriers in Brazil, are challenging in court the tariff charged by ANATEL for use by such carriers of the numbering resources managed by the agency. When charged by ANATEL, Vivo made a judicial deposit referring to the amounts payable. On April 23, 2009, the carriers received a favorable sentence and the lawsuit is currently waiting to be tried at the court of appeals. At December 31, 2013, total amount was R$2.2 million.
In the opinion of management and its legal advisors, there are possible chances of loss in these proceedings.
Labor LitigationANATEL
 
WeFUST – Universalization of Telecommunications Service
Writs of Mandamus filed separately by the fixed and mobile operators to recognize the right to: Fixed: Failure to include interconnection and EILD expenses in the FUST base and Mobile:  Failure to include interconnection revenue in the FUST base, pursuant to Abridgement No. 7, of December 15, 2005, since it disagrees with the provisions of the sole paragraph, article 6, of Law No. 9,998/00, which are also a defendantwaiting to be tried in several legal proceedings filedthe court of appeals.

A number of delinquency notices referring to debit entry issued by former employeesANATEL in the administrative level to set up the tax credit related to interconnection, EILD and outsourced employees (alleging joint or several liability), who claim, among other things, deficient overtime payment, unequal compensation, retirement wage supplements, health and security hazard compensation; free extensionrevenues that are not earned from the provision of health plan benefits to retirees of Telesp; and, some proceedings regarding our outsourcing practices.telecommunications services.

At December 31, 2013, the total consolidated amount was R$2,185.0 million.
 
In addition, wethe opinion of management and its legal advisors, there are also defendant in a public civil action filed by the Federal Ministry of Labor which concerns our retaining of third party companies to perform our core business.  Although the likelihoodpossible chances of loss in this action is “possible,” no value amount has been attributedthese proceedings.
FUNTTEL – Fund for the Technological Development of Telecommunications
At December 31, 2013, the company was party to this action because currently weadministrative and judicial proceedings which are not ablewaiting to calculatebe tried at the lower administrative court and the court of appeals. At December 31, 2013, the total consolidated amount was R$664.3 million.
Such proceedings concern the collection of contributions to FUNTTEL on other revenues (not related to telecom services), as well as on income and expenses transferred to other operators (interconnection).
In the opinion of management and its legal advisors, the chance of success in these proceedings is possible.
FISTEL – Telecommunications Supervision Fund
Due extension of the effective license period to use telephone switches in connection with use of STFC (landline phone carriers) and extension of the right to use radiofrequency in connection with wireless service (wireless carriers), ANATEL charges the Installation Inspection Fee (TFI).

This collection is based on ANATEL’s understanding that such extension would represent a taxable event for TFI. The Company understands that such collection is unjustified, and separately challenged the aforesaid fee in court. At December 31, 2013, total consolidated amount was R$1.811,1  million, without the respective deposit in full.
In the opinion of management and its legal advisors, there are possible chances of loss in these proceedings.
PPNUM – Price Relative to the Public Administration of Numbering Resources
Our former subsidiary Vivo, along with other wireless carriers in Brazil, are challenging in court the tariff charged by ANATEL for use by such carriers of the numbering resources managed by the agency. When charged by ANATEL, Vivo made a judicial deposit referring to the amounts payable. On April 23, 2009, the carriers received a favorable sentence and the lawsuit is currently waiting to be paid by us intried at the event we lose and, as a result, we have not recorded any amounts.court of appeals. At December 31, 2013, total amount was R$2.2 million.
 
Civil ClaimsIn the opinion of management and its legal advisors, there are possible chances of loss in these proceedings.
There are several civil claims against us. We have recorded R$446.1 million in provisions for these proceedings where the risks are deemed probable, including the civil proceedings described below and the regulatory and antitrust proceedings that follow:
·  
“0900 Service” Claims.  On June 9, 2000, WCR do Brasil Serviços Ltda. proposed enforcement proceedings against the Company, claiming the collection of the alleged difference in amounts calculated by Telesp regarding the use of the “0900 Service” and the amounts transferred to that company.  In 2010, we appealed to the supreme court and the decision was unfavorable to us.  In November 2010, a litigation settlement was reached and approved by the judge. Proceeding archiving is awaited.
·  
Expansion Plan - PEX.  We are defendants in proceedings related to the possible right of individuals that purchased our shares in connection with our network expansion plan after 1996, to receive additional shares from us. These claims are in different levels of the court system. The chance of loss in such
 
 
proceedings is classified on a case-by-case basis according to the facts presented in each proceeding. For the proceedings in which the chance of loss was classified as “probable,” we recorded a provision of R$21.9 million.
·  
Service Complaints.  We and our subsidiaries are defendants in certain civil actions, in different court levels, regarding claims related to our services and our ordinary course of business initiated by individual costumers, civil associations on behalf of costumers or by the PROCON foundation, as well as by the Federal and State Public Prosecutor’s Offices.  We recorded a provision of R$153.3 million for these claims. We are also defendants to such civil actions in which the risk of loss is classified as “possible” in the amount of R$309.8 million.
·  
Consumer Relations Claims.  We are defendant in several civil actions initiated by individual customers in which the claims are the same or very similar from each other and when considered individually are not material, to which we recorded a provision of R$100.5 million, calculated based on the statiscal analysis of our historical losses in such proceedings.
There are several civil claims against us, for which we have not recorded provisions, though which we deem to be notable, including:
·  
Pension Benefit Plan Spin-Off.  Sistel Participants Association in São Paulo (ASTEL) filed a public civil action against the Company, Sistel Foundation and others, claiming the annulment of  the spin-off of the PBS pension benefit plan that occurred in 2000 which caused the creation of the specific Telesp-PBS pension benefit plan, and corresponding allocation of resources resulted from the technical superavit and fiscal contingencies existing at that time.  The chance of loss is possible based on the opinion of our legal advisors.  The amount value of this public civil action cannot yet be determined once it depends on an expert appraisal report since it includes the spun-off portion of Sistel related to the telecommunication operators from the form er “Telebrás System”.
·  
Community Telephone Plan -PCT.  We are subject to civil public action proposals claiming the possible right for indemnity of associates and entities hired for the construction of community networks connected to the network of fixed telephony operators and did not receive shares for their financial investment in the municipality of Mogi das Cruzes, involving a total amount of approximately R$160.8 million.  The chance of loss is possible based on the opinion of our legal advisors.  The appellate court decided in our favor and changed the lower court decision. The plaintiff filed an appeal to the supreme court which is awaiting to be resolved.
·  
Services Quality Class Action.  The Public Prosecutor Office of the State of São Paulo commenced a class action claiming moral and property damages suffered by all consumers of telecommunication services from 2004 to 2009 due to the bad quality of services and failures of the communications system.  The Public Prosecutor Office suggested an total award against the Company of R$1 billion.  A judgment was rendered on April 20, 2010 imposing the payment of damages caused to all consumers who proved to be eligible for the award.  Alternatively, if clients do not prove themselves eligible in a number compatible with the severity of the damage after a period of one year, the judgment establishes that R$60 million should be deposited in a special fund for protection of diffuse customer interests (Fundo Especial de Defesa de Reparação de Interesses Difusos Lesados).  It is not possible to estimate how many consumers may present themselves in this procedure nor the values to be claimed by them.  The parties filled an appeal.  The effects of the sentence were suspended.  Despite of the degree of risk considered as “possible”, no value amount was atributed to this action because currently we are not able to calculate the total amount to be payed by us in the event we lose and, as a result, we have not recorded any provisions.
·  
Inclusion of PIS and COFINS in Service Rates.  The federal district attorney’s office believes that the amounts collected by us as COFINS and PIS are being improperly included in the fixed telecommunications service rates, and therefore has filed a public civil action in order to exclude those amounts from those charged to our customers and to demand that the amounts improperly charged be returned in double.  There are other seven public civil actions and several individual actions based on the same claim. The supreme court has decided in our favor stating that the amount charged to our customers is legal. This decision was a leading case covered by the law of repetitive appeals against telephone service concessionaires and, as a result, the risk of loss of such proce edings was changed from possible to remote.  We have not made any provisions for these lawsuits.
Regulatory and Antitrust Litigation
ANATEL
FUST – Universalization of Telecommunications Service
Writs of Mandamus filed separately by the fixed and mobile operators to recognize the right to: Fixed: Failure to include interconnection and EILD expenses in the FUST base and Mobile:  Failure to include interconnection revenue in the FUST base, pursuant to Abridgement No. 7, of December 15, 2005, since it disagrees with the provisions of the sole paragraph, article 6, of Law No. 9,998/00, which are waiting to be tried in the court of appeals.

A number of delinquency notices referring to debit entry issued by ANATEL in the administrative level to set up the tax credit related to interconnection, EILD and other revenues that are not earned from the provision of telecommunications services.

At December 31, 2013, the total consolidated amount was R$2,185.0 million.
In the opinion of management and its legal advisors, there are possible chances of loss in these proceedings.
FUNTTEL – Fund for the Technological Development of Telecommunications
At December 31, 2013, the company was party to administrative and judicial proceedings which are waiting to be tried at the lower administrative court and the court of appeals. At December 31, 2013, the total consolidated amount was R$664.3 million.
Such proceedings concern the collection of contributions to FUNTTEL on other revenues (not related to telecom services), as well as on income and expenses transferred to other operators (interconnection).
In the opinion of management and its legal advisors, the chance of success in these proceedings is possible.
FISTEL – Telecommunications Supervision Fund
Due extension of the effective license period to use telephone switches in connection with use of STFC (landline phone carriers) and extension of the right to use radiofrequency in connection with wireless service (wireless carriers), ANATEL charges the Installation Inspection Fee (TFI).

This collection is based on ANATEL’s understanding that such extension would represent a taxable event for TFI. The Company understands that such collection is unjustified, and separately challenged the aforesaid fee in court. At December 31, 2013, total consolidated amount was R$1.811,1  million, without the respective deposit in full.
In the opinion of management and its legal advisors, there are possible chances of loss in these proceedings.
PPNUM – Price Relative to the Public Administration of Numbering Resources
Our former subsidiary Vivo, along with other wireless carriers in Brazil, are challenging in court the tariff charged by ANATEL for use by such carriers of the numbering resources managed by the agency. When charged by ANATEL, Vivo made a judicial deposit referring to the amounts payable. On April 23, 2009, the carriers received a favorable sentence and the lawsuit is currently waiting to be tried at the court of appeals. At December 31, 2013, total amount was R$2.2 million.
In the opinion of management and its legal advisors, there are possible chances of loss in these proceedings.
Labor Litigation
We are also a defendant in several legal proceedings filed by former employees and outsourced employees (alleging joint or several liability), who claim, among other things, deficient overtime payment, unequal compensation, retirement wage supplements, health and security hazard compensation, free extension of health plan benefits to retirees of Company; and proceedings regarding our outsourcing practices.
In addition, we are also a defendant in a public civil action filed by the Federal Ministry of Labor which concerns our retaining of third-party companies to perform our core business. Although the likelihood of loss in this action is “possible,” no value amount has been attributed to this action because currently we are unable to calculate the total amount we will owe in the event we lose and, as a result, we have not recorded any amounts.
Civil Claims
There are several civil claims against us. We have recorded R$970.4 million in provisions for these proceedings where the risks are deemed probable, including the civil proceedings described below and the regulatory and antitrust proceedings that follow:
·
Expansion Plan–PEX. We are defendants in proceedings related to the possible right of individuals who purchased our shares in connection with our network expansion plan after 1996, to receive additional shares from us. These claims are in various levels of the court system. The chance of loss in such proceedings is classified on a case-by-case basis according to the facts presented in each proceeding. For the proceedings in which the chance of loss was classified as “probable,” we recorded a provision of R$37.2 million.
·
Service Complaints. We and our subsidiaries are defendants in certain civil actions, in various court levels, regarding claims related to our services and our ordinary course of business initiated by individual customers, civil associations on behalf of customers or by the PROCON foundation, as well as by the Federal and State Public Prosecutor’s Offices. We recorded a provision of R$469.1 million for these claims. We are also defendants to civil actions in which the risk of loss is classified as “possible” in the amount of R$1,383.9 million.
·
Consumer Relations Claims. We are defendants in several civil actions initiated by individual customers in which the claims are the same or very similar from to other and, when considered individually, are not material, to which we recorded a provision of R$93.5 million, calculated on the basis of on the statistical analysis of our historical losses in such proceedings.
There are several civil claims against us, for which we have not recorded provisions, though which we deem to be notable, including:
·
Pension Benefit Plan Spin-Off. Sistel Participants Association in São Paulo (ASTEL) ) and National Federation of Associations of Retirees and Pensioners and Participants in Pension Funds in Telecom (FENAPAS), they filed with two distinct - same object though - public civil action against the company, Sistel Foundation and others, claiming the annulment of the spin-off of the PBS pension benefit plan that occurred in 2000 which caused the creation of the specific TELESP–PBS pension benefit plan, and corresponding allocation of resources resulted from the technical superavit and fiscal contingencies existing at that time. The chance of loss in both of them is possible based on the opinion of our legal advisors. The amount involved in both cases cannot yet be determined until an expert appraisal report is conducted since it includes the spun-off portion of Sistel related to the telecommunication operators from the former “Telebrás System.”
·
Community Telephone Plan–PCT. We are subject to civil public action proposals claiming the possible right for indemnity of associates and entities hired for the construction of community networks connected to the network of fixed telephony operators and have not received shares for their financial investment in the municipality of Mogi das Cruzes, involving a total amount of approximately R$281.1 million. Based on the opinion of our legal advisors, the chance of loss is possible. The appellate court has ruled in our favor and changed the lower court decision. The plaintiff filed an appeal to the Supreme Court which is awaiting resolution.
·
Services Quality Class Action. The Public Prosecutor Office of the State of São Paulo commenced a class action suit claiming moral and property damages suffered by all consumers of telecommunication services from 2004 to 2009 due to the bad quality of service and failures of the communications system. The Public Prosecutors Office suggested a total award against the company of R$1 billion. A judgment was rendered on April 20, 2010 imposing the payment of damages to all consumers who proved to be eligible for the award. Alternatively, if clients do not prove themselves eligible in a number compatible with the severity of the damage after a period of one year, the judgment establishes that R$60 million should be deposited in a special fund for protection of diffuse customer interests (Fundo Especial de Defesa de Reparação de Interesses Difusos Lesados). It is not possible to estimate how many consumers may present themselves in this procedure nor the values to be claimed by them. The parties filled an appeal and the effects of the sentence were suspended. Despite the possible degree of risk, no value amount was attributed to this action because currently we are unable to calculate the total amount to be paid by us in the event we lose and, as a result, we have not recorded any provisions.
·
Ownership of Caller ID. Lune Projetos Especiais Telecomunicação Comércio e Ind. Ltda., a Brazilian company, filed on November 20, 2001 lawsuits against 23 wireless telecommunications operators, including TELESP Celular Participações and its subsidiaries. The lawsuits allege that those operators violated patent No. 9202624-9, related to Equipamento Controlador de Chamadas Entrantes e do Terminal do Usuário, or Caller ID, granted to Lune by the Brazilian Intellectual Property Agency–INPI, on September 30, 1997. Lune called on the operators to cease to provide Caller ID services and sought payment from them for the unauthorized use of the Caller ID system in an amount equivalent to the payment of fees received by such operators for use of the Caller ID system. On October 5, 2011, the law suit was judged groundless against the Phone Companies. The parties filled an appeal and the effects of the sentence were suspended. This decision is not final, and will be tried before the Court and Superior Court of Justice. However, Lune’s right to use patent No. 9202624-9 was suspended by a federal judge in response to a lawsuit filed against Lune and INPI by Ericsson Telecomunicações S.A., TC and Telerj Celular (formerly Vivo subsidiaries before our corporate restructuring) filed identical lawsuits against Lune and INPI and those lawsuits are still pending before the courts. In connection with this proceeding, a third company, Sonintel, and its two partners also brought an Ação de Oposição, whereby they reinvoked their rights to a previous patent related to Caller ID, and to which the above mentioned patent (No. 9202624-9) was linked. We believe, based on the opinion of outside counsel that the likelihood of an unfavorable outcome with respect to Lune’s claim against us is possible. We are unable to determine at this time the extent of any potential liabilities with respect to this claim.
·
Validity of Prepaid Plan Minutes. We and our subsidiaries, together with other Brazilian wireless telecommunications operators, are defendants in various lawsuits brought by the public prosecutor’s office and consumer protection associations challenging the imposition of a deadline for the use of purchased prepaid minutes. The plaintiffs allege that purchased prepaid minutes should not expire after any specified deadline. Conflicting decisions have been issued by the courts reviewing this matter. Although we believe that our criteria for imposing the deadline is in compliance with ANATEL’s rules, we believe, based on the opinion of outside counsel, that the likelihood of an unfavorable outcome with respect to this claim is possible.
Regulatory and Antitrust Litigation
ANATEL
 
Administrative Proceedings for Noncompliance with Regulatory Obligations Brought by ANATEL – PADOs. As ofUntil December 31, 2010,2013, the Company wasfixed and mobile services were involved in several administrative proceedings brought on grounds of alleged breach of obligation established by federal regulation, involving risk of loss that is classified as probable. The amount involvedrecorded and the provision recordedprovisioned for the proceedings involving a risk of loss classified as probable was in December 31, 2010, R$170.4370.5 million. We are also defendants to such administrative proceedings in which the risk of loss classified as p ossiblepossible is in the amount of R$337.41,685 million.

 
Dividends and Dividend Distribution Policy
 
Priority and Amount of Preferred Dividends
 
The Brazilian Corporate Law generally requires that the bylaws of each Brazilian corporation specify a minimum percentage of the distributable profits comprising dividends and/or interest on shareholders’ equity, or distributable amount, of the corporation for each fiscal year that must be distributed to shareholders as dividends. See “Item 10. Additional Information—B. Memorandum and Articles of Association.” Moreover, each Brazilian
company may issue new preferred shares for public distribution only if one of the following terms applies to the preferred shares: (i) the right to receive dividends equivalent to at least 25% of the net profit for the fiscal year, to be calculated in accordance with Article 202 of the Brazilian Corporate Law as follows: (a) priority in the receipt of dividends corresponding to at least 3% of the book value per share and (b) the right to an equal share of the profits attributable to the holders of common shares, after the holders of common shares have received a dividend equal to a minimum of 3% of the book value per share; or (ii) the right to receive dividends, at least 10% higher than those paid for each common shares; or (iii) tag-along rights of at least 80% of the price paid in the sale of control to be paid by the controlling shareholder and also including the right to receive dividends at least equal to the dividend paid to common shares.
 
According to our bylaws, we are required to distribute as dividends of each fiscal year ending on December 31, to the extent amounts are available, an aggregate amount equal to at least 25% of adjusted net income as a mandatory dividend. The annual dividend distributed to holders of our preferred shares is 10% higher than the dividend distributed to our common shareholders.
 
Under the Brazilian Corporate Law, a company is allowed to withhold payment of the mandatory dividend in respect of common shares and preferred shares if:
 
 ·management and the fiscal board report to the shareholders meeting that the distribution would be incompatible with the financial circumstances of the company; and
 
 ·the shareholders ratify this decision at the shareholder’s meeting. In this case:
 
 ·management must forward to the CVM within five days of the shareholders meeting an explanation justifying the decision at the shareholders meeting; and
 
 ·the profits that were not distributed are to be recorded as a special reserve and, if not absorbed by losses in subsequent fiscal years, are to be paid as dividends as soon as the company’s financial situation permits.
 
For the purposes of the Brazilian Corporate Law, net profits are defined as net income after income tax and social contribution for the fiscal year, net of any accumulated losses from prior fiscal years and any amounts allocated to beneficiary parties’, employees’ and management’s participation in a company’s profits and founders’ shares.
 
Under Brazilian Corporate Law, and in accordance with our bylaws, adjusted net income is an amount equal to our net income adjusted to reflect allocations to or from (i) legal reserves, (ii) statutory reserves, and (iii) contingency reserves for anticipated losses, if any.
 
At each annual shareholders meeting, the Board of Directors is required to suggest the allocation of net profits obtained during the preceding fiscal year. Under Brazilian Corporate Law, we are required to maintain a legal reserve, to which 5% of our net profits must be allocated for each fiscal year, until the reserve amounts to 20% of our paid-in capital. Net losses, if any, shall be charged against the accumulated profits, profit reserves and legal reserve, following this order.
 
Brazilian Corporate Law also provides for an additional allocation of net profits to special accounts, which is also recommended by management and subject to approval by shareholders at the annual shareholders meeting, including the amount of net profits that may be allocated to the contingency reserve for anticipated losses that are deemed probable in future years. Any amount so allocated in a previous year must be either:
 
 ·reversed in the fiscal year in which the loss was anticipated, if the loss does not in fact occur; or
 
 ·written-off in the event thatif the anticipated loss occurs.
Net profits may also be allocated to the unrealized income reserve in case the total amount of mandatory dividends exceeds the amount of realized income. Such allocation should also be suggested by management and
subject to approval by shareholders at the shareholders meeting. For such purpose, realized income is the balance of net profits exceeding the sum of:
 
 ·the positive net result of equity adjustment; and
 
 ·earnings net from transactions or the accounting of assets and liabilities at market value which must be realized after the end of the subsequent fiscal year.
 
The amounts available for distribution are determined on the basis of financial statements prepared in accordance with the accounting practices adopted in Brazil.
 
If the minimum dividend to be paid to the holders of preferred shares is not paid for the period set forth in our bylaws, which in no event shall be longer than three years, the holders of preferred shares will be entitled to full voting rights until such dividend is paid in full.
 
Payment of Dividends
 
We are required by law and our bylaws to hold an annual shareholders meeting untilby April 30 of each year at which, among other issues, the allocation of net profits obtained during the preceding fiscal year and the declaration of dividends by decision of common shareholders are decided, acting on the recommendation of the executive officers, as approved by the Board of Directors. The payment of annual dividends is based on the financial statements prepared for each fiscal year ending December 31. Under the Brazilian Corporate Law, dividends are required to be paid within 60 days following the date the dividend is declared to shareholders of record on the declaration date, unless a resolution by the shareholders sets forth another date of payment, which must occur prior tobefore the end of the fiscal year.
 
A shareholder has a three-year period from the dividend payment date to claim dividends in respect of its shares, after which we have no liability for the payment. Because our shares are issued in book-entry form, dividends with respect to any share are automatically credited to the account holding the share and no action is required on part of the shareholder. We are not required to adjust the amount of paid-in capital for inflation.
 
If a shareholder is not a resident of Brazil, he or she must register with the Central Bank of Brazil in order to be eligible to receive dividends, sales proceeds or other amounts with respect to his or her shares outside of Brazil. Our preferred shares underlying ADSs are held in Brazil by a Brazilian custodian, Banco Itaú S.A.Citibank N.A., as the agent for the depositary, which is the registered owner of our shares.
 
Payments of cash dividends and distributions, if any, will be made in Brazilian currency to the custodian on behalf of the depositary, which will then convert those proceeds into U.S. dollars and will provide for U.S. dollars to be delivered to the depositary for distribution to holders of ADSs. In the event thatIf the custodian is unable to immediately convert the Brazilian currency received as dividends into U.S. dollars, the amount of U.S. dollars payable to holders of ADSs may be adversely affected by devaluations of the Brazilian currency that occur before dividends are converted and remitted. Dividends in respect of the preferred shares paid to resident and non-residentnon resident shareholders, including holders of ADSs, are not currently subject to Brazilian withholding tax.
 
Additional Payments on Shareholders’ Equity
 
Law No. 9,249, dated December 26, 1995, as amended, provides for distribution to shareholders of interest on shareholders’ equity, which may be computed against the amount of dividends to be distributed to the shareholders. A company may treat these payments as financial expenses for income tax and social contribution purposes. This interest is limited to the daily pro rata variation of the Taxa de Juros de Longo Prazo, or TJLP, a nominal long-term interest rate determined by the federal government that includes an inflation factor and cannot exceed the greater of:
 
 ·50% of net income (before deducting income taxes and the interest on shareholders’ equity) for the period in respect of which the payment is made, or
 
 ·50% of the sum of retained earnings and profit reserves.
 
 
Any payment of interest in respect to preferred shares to shareholders (including the holders of ADSs) is subject to Brazilian withholding tax at a rate of 15%, or 25% in the case of a shareholder domiciled in a tax haven, and these payments may be included, at their net value, as part of any mandatory dividend. If payment of interest on shareholders equity is made for a beneficiary located outside of Brazil, the Tax on Exchange Transactions (“IOF”) triggers at a rate of zero. See “Item 10. Additional Information—E. Taxation—Brazilian Tax Considerations—Distributions of Interest on Capital.”
 
We declare and pay dividends and/or interest on shareholders’ equity as required by Brazilian Corporate Law and our bylaws. The declaration of annual dividends, including dividends in excess of the mandatory distribution, requires approval by the vote of a majority of the holders of common shares, and depends on many factors. These factors include our results of operations, financial condition, cash requirements, future prospects and other factors deemed relevant by shareholders. Our shareholders have historically acted on these matters based on recommendations by the Board of Directors. Within the context of tax planning, we may determine in the future that it is to our benefit to distribute interest on shareholders’ equity.
 
The following table sets forth the dividends or interest on shareholders’ equity paid to holders of our common and preferred shares since 20062009 in reais.
 
 
Year
 
Description (Dividends or
Interest on Shareholders’
Equity)(1)
 
Common Shares
  
Preferred Shares
 
  (per share/in R$) 
2013
 Div/Int  3.946735   4.341409 
2012
 Div/Int  2.567510   2.824261 
2011
 Div/Int  4.783035   5.261339 
2010
 Div/Int  3.616248   3.977873 
2009
 Div/Int  2.556431   2.812074 
Year
Description (Dividends or Interest on Shareholders’ Equity)(1)
Common Shares
Preferred Shares
(per share/in R$)
2010Div/Int3.6162483.977873
2009Div/Int2.5564312.812074
2008Div/Int4.5398384.993823
2007Div/Int5.2474375.772180
2006Div/Int5.5813836.139521

(1)Interest on shareholders’ equity is net of withholding taxes.
 
Dividends and Interest on Shareholders’ Equity
 
On December 9, 2009, the Board of Directors approved, subject to the shareholdersshareholders’ approval, a payment of interest on shareholders’ equity for our common and preferred shares in the amount of R$174.3 million. The actual payment occurred on April 26, 2010.
 
On April 7, 2010, at the General Shareholders Meeting, the shareholders approved the distribution of dividends to the common and preferred shares in the total amount of R$1,252 million declared on the basis of the closing balance sheet on December 31, 2009. The Company’s management proposed theactual payment of the approved dividends would bewas made in two installments as follows:
 
 ·Anan initial installment of R$800 million, with the payment to be made untildue June 30, 2010. The actual payment occurred on April 26, 2010.2010; and
 
 ·Thethe remaining portion of R$451.6 million, with payment untildue December 21, 2010. The actual payment occurred on December 13, 2010.
 
On September 29, 2010, the Board of Directors approved the distribution of interim dividends of R$196.4 million based on earnings accumulated in our existing balance sheet as of June 30, 2010. The actual payment occurred on December 13, 2010.
 
On September 29, 2010, the Board of Directors approved, subject to shareholder approval, a payment of interest on shareholders equity for the common and preferred shares totaling R$331.5 million. The actual payment occurred on December 13, 2010.
 
On December 14, 2010, the Board of Directors approved, subject to shareholder approval, a payment of interest on shareholders equity for the common and preferred shares totaling R$171.7 million. The actual payment occurred on May 20, 2011.
On March 18, 2011, at the General Shareholders Meeting, the shareholders approved the distribution of dividends to the common and preferred shares in the total amount of R$1,694 million declared on the basis of the closing balance sheet on December 31, 2010. The actual payment was made as follows:
·an initial installment of R$1,429 million which the payment occurred on May 20, 2011; and
·the remaining portion of R$264.7 million which payment occurred on November 3, 2011.
On September 13, 2011, the Board of Directors has proposed atapproved the annual shareholders meeting thatdistribution of interim dividends of R$382.4 million based on earnings accumulated in our existing balance sheet as of June 30, 2011. The actual payment occurred on November 3, 2011.
On September 13, 2011, the Board of Directors approved, subject to shareholder approval, a payment of such interest on shareholders equity shouldfor the common and preferred shares totaling R$1,250 million. The actual payment occurred on November 3, 2011.
On December 12, 2011, the Board of Directors approved, subject to shareholder approval, a payment of interest on shareholders equity for the common and preferred shares totaling R$617.0 million. The actual payment occurred on May 1, 2012.
On April 11, 2012, at the General Shareholders Meeting, the shareholders approved the distribution of dividends to the common and preferred shares in the total amount of R$1,953 million declared on the basis of the closing balance sheet on December 31, 2011. The actual payment was made as follows:
·an initial installment of R$1,075.6 million which the payment occurred on May 01, 2012; and
·the remaining portion of R$877.4 million which payment occurred on December 12, 2012.
On November 05, 2012, the Board of Directors approved the distribution of interim dividends of R$1,122.5 million based on earnings accumulated in our existing balance sheet as of June 30, 2012. The actual payment occurred on December 12, 2012.
On January10, 2013, the Board of Directors approved the distribution of interim dividends of R$1,650 million based on earnings accumulated in our existing balance sheet as of September 30, 2012. This amount was paid on February 18, 2013.
On April 16, 2013, at the General Shareholders Meeting, the shareholders approved the distribution of dividends to the common and preferred shares in the total amount of R$1,498 million declared on the basis of the closing balance sheet on December 31, 2012. This amount was paid on November 26, 2013.
On August 19, 2013, the Board of Directors approved, subject to shareholder approval, a payment of interest on shareholders equity for the common and preferred shares totaling R$220 million. The actual payment occurred on November 26, 2013.
On September 19, 2013, the Board of Directors approved, subject to shareholder approval, a payment of interest on shareholders equity for the common and preferred shares totaling R$220 million. The actual payment occurred on November 26, 2013.
On October 18, 2013, the Board of Directors approved, subject to shareholder approval, a payment of interest on shareholders equity for the common and preferred shares totaling R$538 million and the distribution of dividends to the common and preferred shares in the total amount of R$746 million. The actual payment occurred on November 26, 2013.
On December 18, 2013, the Board of Directors approved a payment of interest on shareholders equity for the common and preferred shares totaling R$760 million. The payment will be initiated beforemade to common and preferred shareholders who were registered in the Company’s books at the end of December 21, 201130, 2013. The actual payment will begin on a date still to be determined byMarch 14, 2014.
On February 25, 2014, the managementBoard of Directors of the Company approved the appropriation of dividends of R$ 1,043 million, based on the existing  profits in the balance of the fourth quarterly  of 2013, to common and properly announced topreferred shareholders who were registered in the market and shareholders.Company’s books at the end of the day March 10, 2014. The payment of dividends will begin on March 27, 2014.
 
Reverse Stock Split
 
In a special General Shareholders Meeting held on May 11, 2005, our shareholders approved the reverse stock split of all of our shares, under the terms of Article 12 of the Brazilian Corporate Law, at the ratio of 1,000 existing shares per one share of the same type and class. When the shares began trading on BM&FBOVESPA in unitary form on June 27, 2005, each of our ADRs, which previously represented 1,000 preferred shares, became one preferred share.
 
Cancellation of Treasury Stock
 
On March 9, 2006, a special meeting of the shareholders approved the cancellation of 1,562,387 shares of treasury stock, consisting of 1,258,508 common shares and 303,879 preferred shares. These treasury shares had been acquired as a result of a reverse stock split.
 
B. Significant Changes
 
None.
 
 
A. Offer and Listing Details
 
The trading market for our common and preferred shares is BM&FBOVESPA.
 
Our preferred shares began trading on BM&FBOVESPA, on September 21, 1998 and are traded on BM&FBOVESPA under the symbol “TLPP4”“VIVT4” (formerly TLPP4). Our common shares trade under the symbol “TLPP3”“VIVT3” (formerly TLPP3). At December 31, 2010,2013, we had approximately 506.21,125.6 million common and preferred shares held by approximately 1.92.3 million common and preferred shareholders.  The following table sets forth the reported high and low closing sale prices for the common and preferred shares on BM&FBOVESPA, for the periods indicated.
  
Prices of common shares
of the company
 
  
High
  
Low
 
  
(in reais)
 
January 1, 2005 through March 31, 2005
  48.90   39.17 
April 1, 2005 through June 30, 2005 (1)
  40.50   35.70 
July 1, 2005 through September 30, 2005
  37.48   32.10 
October 1, 2005 through December 31, 2005
  37.49   31.90 
January 1, 2006 through January 31, 2006
  43.80   36.17 
April 1, 2006 through June 30, 2006
  43.39   36.40 
July 1, 2006 through September 30, 2006
  42.69   37.10 
October 1, 2006 through December 31, 2006
  47.49   40.50 
January 1, 2007 through March 31, 2007
  50.30   43.00 
April 1, 2007 through June 30, 2007
  58.99   44.30 
July 1, 2007 through September 30, 2007
  66.98   51.80 
October 1, 2007 through December 31, 2007
  59.80   44.00 
January 1, 2008 through March 31, 2008
  47.00   39.00 
April 1, 2008 through June 30, 2008
  41.95   37.80 
July 1, 2008 through September 30, 2008
  40.00   35.00 
October 1, 2008 through December 31, 2008
  40.44   33.84 
January 1, 2009 through March 31, 2009
  38.64   34.48 
  
Prices of common shares
of the company
 
  
High
  
Low
 
  
(in reais)
 
April 1, 2009 through June 30, 2009
  42.00   37.50 
July 1, 2009 through September 30, 2009
  41.00   36.00 
October 1, 2009 through December 31, 2009
  40.64   36.00 
January 1, 2010 through March 31, 2010
  37.78   32.57 
April 1, 2010 through June 30, 2010
  33.59   29.00 
July 1, 2010 through September 30, 2010
  39.00   33.20 
October 1, 2010 through October 31, 2010
  39.50   36.41 
November 1, 2010 through November 30, 2010
  39.10   36.89 
December 1, 2010 through December 31, 2010
  39.30   36.22 
January 1, 2011 through January 31, 2011
  39.50   37.80 
February 1, 2011 through February 24, 2011
  40.98   38.41 

(1)Before June 27, 2005, our ADRs were traded in the proportion of 1000 per 1. Since that date, ADRs have been traded in the proportion of one to one.
  
Prices of preferred shares
of the company
 
  
High
  
Low
 
  
(in reais)
 
January 1, 2005 through March 31, 2005
  58.38   43.81 
April 1, 2005 through June 30, 2005 (2)
  52.95   45.20 
July 1, 2005 through September 30, 2005
  49.00   41.91 
October 1, 2005 through December 31, 2005
  48.20   41.50 
January 1, 2006 through March 31, 2006
  54.00   46.16 
April 1, 2006 through June 30, 2006
  53.41   42.41 
July 1, 2006 through September 30, 2006
  51.90   43.50 
October 1, 2006 through December 31, 2006
  55.00   48.11 
January 1, 2007 through March 31, 2007
  56.30   49.40 
April 1, 2007 through June 30, 2007
  62.80   50.75 
July 1, 2007 through September 30, 2007
  69.50   53.50 
October 1, 2007 through December 31, 2007
  63.19   45.20 
January 1, 2008 through March 31, 2008
  50.99   41.97 
April 1, 2008 through June 30, 2008
  48.84   42.37 
July 1, 2008 through September 30, 2008
  48.37   38.69 
October 1, 2008 through December 31, 2008
  53.30   43.99 
January 1, 2009 through March 31, 2009
  48.19   40.55 
April 1, 2009 through June 30, 2009
  49.25   43.10 
July 1, 2009 through September 30, 2009
  45.68   41.30 
October 1, 2009 through December 31, 2009
  45.83   42.12 
January 1, 2010 through March 31, 2010
  43.29   37.84 
April 1, 2010 through June 30, 2010
  39.37   33.08 
July 1, 2010 through September 30, 2010
  41.80   36.12 
October 1, 2010 through October 31, 2010
  41.98   40.00 
November 1, 2010 through November 30, 2010
  41.77   39.59 
December 1, 2010 through December 31, 2010
  42.03   38.60 
January 1, 2011 through January 31, 2011
  42.60   40.46 
February 1, 2011 through February 24, 2011
  40.75   38.80 

(2)Before June 27, 2005, our ADRs were traded in the proportion of 1000 per 1. Since that date, ADRs have been traded in the proportion of one to one.
 
In the United States, the preferred shares trade in the form of ADRs, each representing one preferred share, issued by The Bank of New York,Citibank N.A, as depositary, pursuant to a Deposit Agreement, among us, the depositary and the registered holders and beneficial owners from time to time of ADRs. The ADRs commenced trading on the NYSE on November 16, 1998 and are traded on NYSE under the symbol “TSP”“VIV” (formerly TSP). The following table sets forth the reported high and low closing sales prices for ADRs on the NYSE for the periods indicated.
 
  
U.S. dollars per ADR
 
  
High
  
Low
 
January 1, 2005 through March 31, 2005
  21.97   16.16 
April 1, 2005 through June 30, 2005 (3)
  20.43   18.38 
July 1, 2005 through September 30, 2005
  20.80   17.54 
October 1, 2005 through December 31, 2005
  21.74   18.34 
January 1, 2006 through March 31, 2006
  25.50   20.58 
April 1, 2006 through June 30, 2006
  25.14   18.84 
July 1, 2006 through September 30, 2006
  24.22   19.95 
October 1, 2006 through December 31, 2006
  25.50   22.27 
January 1, 2007 through March 31, 2007
  27.14   23.62 
  
NYSE
  
BM&FBOVESPA
  
BM&FBOVESPA
 
  
HIGH
  
LOW
  
HIGH
  
LOW
  
HIGH
  
LOW
 
  (in US$ per ADS)  
(in reais per preferred share)
  
(in reais per common share)
 
Year ended                  
December 31, 2009
  25.53   23.74   43.54   42.12   39.29   36.00 
December 31, 2010
  24.53   22.70   42.03   38.60   39.30   36.22 
December 31, 2011
  28.33   25.74   52.97   47.47   48.00   43.50 
December 31, 2012
  31.22   21.17   56.92   43.45   51.69   37.53 
December 31, 2013
  27.66   17.94   54.89   41.66   48.45   38.24 
Year ended December 31, 2012                        
First quarter
  31.02   27.02   56.59   47.50   50.98   42.77 
Second quarter
  31.22   23.31   56.92   47.30   51.69   43.20 
Third quarter
  25.66   21.35   51.60   43.45   47.88   39.40 
Fourth quarter
  24.08   21.17   49.28   43.54   43.65   37.53 
Year ended December 31, 2013                        
First quarter
  27.66   24.32   54.12   48.14   48.24   43.00 
Second quarter
  26.94   21.74   54.89   48.29   48.45   43.55 
Third quarter
  23.50   19.68   51.50   45.85   45.50   41.00 
Fourth quarter
  22.94   17.94   50.12   41.66   44.15   38.24 
Month ended                        
September 30, 2013
  23.50   19.74   51.50   46.40   45.50   41.35 
October 31, 2013
  22.94   21.08   50.12   46.60   44.15   40.87 
November 30, 2013
  21.35   19.20   47.60   43.90   43.85   39.30 
December 31, 2013
  19.22   17.94   44.83   41.66   41.00   38.24 
January 31, 2014
  20.22   18.43   47.75   44.21   42.00   38.55 
February 28, 2014
  19.21   17.97   45.95   42.22   40.60   37.16 
March 2014 (through March 18)  19.24   18.47   45.10   43.25   39.24   37.32 
 
 
  
U.S. dollars per ADR
 
  
High
  
Low
 
April 1, 2007 through June 30, 2007
  32.99   25.30 
July 1, 2007 through September 30, 2007
  37.15   26.71 
October 1, 2007 through December 31, 2007
  35.16   25.45 
January 1, 2008 through March 31, 2008
  29.83   24.08 
April 1, 2008 through June 30, 2008
  29.52   25.17 
July 1, 2008 through September 30, 2008
  30.42   20.65 
October 1, 2008 through December 31, 2008
  26.09   18.62 
January 1, 2009 through March 31, 2009
  21.30   17.12 
April 1, 2009 through June 30, 2009
  24.55   20.95 
July 1, 2009 through September 30, 2009
  25.56   21.17 
October 1, 2009 through December 31, 2009
  27.38   23.74 
January 1, 2010 through March 31, 2010
  25.42   21.02 
April 1, 2010 through June 30, 2010
  22.18   18.01 
July 1, 2010 through September 30, 2010
  24.58   20.84 
October 1, 2010 through October 31, 2010
  25.35   24.00 
November 1, 2010 through November 30, 2010
  25.20   23.30 
December 1, 2010 through December 31, 2010
  24.53   22.70 
January 1, 2011 through January 31, 2011
  25.34   24.27 
February 1, 2011 through February 24 2011
  24.25   23.20 

(3)B. Before June 27, 2005, our ADRs were traded in the proportion of 1000 per 1. Since that date, ADRs have been traded in the proportion of one-to-one.
B. Plan of Distribution
 
Not applicable.
 
C. Markets
 
Trading on the BM&FBOVESPA
 
The Brazilian Securities, Commodities and Futures Exchange (BM(BM&FBOVESPA S.A. – Bolsa de Valores, Mercadorias e Futuros), or BM&FBOVESPA, is a Brazilian publicly traded company formed in 2008 through the integration between the São Paulo Stock Exchange (Bolsa(Bolsa de Valores de São Paulo)Paulo) and the Brazilian Mercantile and Futures Exchange (Bolsa de Mercadorias & Futuros). BM&FBOVESPA is one of the largest exchanges in the world in market capitalization, the second in the Americas and the leader in Latin America.
 
Trading on the exchange is conducted by authorized members. Trading sessions take place every business day, from 10:00 a.m. to 5:00 p.m. or from 11:00 a.m. to 6:005:30 p.m. during daylight savings time in the U.S., on an electronic trading system called Megabolsa. Trading is also conducted between 5:45 p.m. and 7:00 p.m., or between 6:4515 p.m. and 8:00 p.m. during daylight savings time in Brazil, in an after-market system connected to both traditional brokerage firms and brokerage firms operating on the Internet. This after-market trading is subject to regulatory limits on price volatility of securities traded by investors operating on the Internet.
 
In order toTo better control the excess of volatility in market conditions, BM&FBOVESPA has adopted a “circuit breaker” system pursuant to which trading sessions may be suspended for a period of 30 minutes or one hour whenever the indices of these stock exchanges fall below the limits of 10% and 15%, respectively, relative to the index of the previous trading day. In the event the stock exchange index falls by 20% in comparison to the previous trading day, BM&FBOVESPA may determine the suspension of trading sessions for a certain period which will be at its sole discretion.
 
At December 31, 2010,2013, the aggregate market capitalization of the 381363 companies listed on BM&FBOVESPA was approximately US$1,5421,031 billion. Although all the outstanding shares of an exchange-listed company may trade on a Brazilian stock exchange, in most cases, less than half of the listed shares are actually available for trading by
the public, the remainder being held by small groups of controlling entities or persons that rarely trade their shares. For this reason, data showing the total market capitalization of Brazilian stock exchanges tends to overstate the liquidity of the Brazilian equity securities market.
 
Regulation of Brazilian Securities Markets
 
The Brazilian securities market is regulated by the CVM, as provided for by the Brazilian Securities Exchange Act and Corporate Law. The National Monetary Council is responsible for supervising the CVM’s activities, granting licenses to brokerage firms to govern their incorporation and operation, and regulating foreign investment and exchange transactions, as provided for by the Brazilian Securities Exchange Act and Law No. 4595 of December 31, 1964. These laws and regulations provide for, among other things, disclosure requirements, criminal sanctions for insider trading and price manipulation, protection of minority shareholders, the procedures for licensing and supervising brokerage firms and the governance of Brazilian stock exchanges.
 
Under Brazilian Corporate Law, a company is either publicly held and listed, a companhia aberta, or privately held and unlisted, a companhia fechada. All listed companies are registered with the CVM and are subject to reporting requirements to periodically disclose information and material facts. A company registered with the CVM may trade its securities either on the Brazilian exchange markets, including the BM&FBOVESPA, or in the Brazilian over-the-counter market. Shares of companies listed on BM&FBOVESPA may not simultaneously trade on the Brazilian over-the-counter market. The over-the-counter market consists of direct trades between persons in which a financial institution registered with the CVM serves as an int ermediary.intermediary. No special application, other than registration with the CVM (and, in case of organized over-the-counter markets, in the applicable one), is necessary for securities of a public company to be traded in this market. To be listed on the BM&FBOVESPA, a company must apply for registration with the BM&FBOVESPA and the CVM.
 
Trading in securities on the BM&FBOVESPA may be suspended under a request from a company in anticipation of a material announcement. Trading in the securities of a particular company may also be suspended under the initiative of BM&FBOVESPA or the CVM, among other reasons, due to the belief that the company has provided inadequate information regarding a material event or has provided inadequate responses to inquiries by the CVM or the BM&FBOVESPA.
 
Brazilian securities law, the Brazilian Corporate Law and the regulations issued by CVM, CMN and the Central Bank provide, among other things, disclosure requirements and restrictions on insider trading, price manipulation and protection of minority shareholders.
 
Corporate Governance Practices
 
We are a sociedade anônima, a corporation incorporated under the laws of Brazil, and are subject to the corporate governance provisions of the Brazilian Corporate Law. We comply with the regulatory requirements of the Brazilian Corporate Law regarding the independence of our Board of Directors, the establishment and composition of certain board committees and the adoption and disclosure of corporate governance guidelines.
 
We comply with several requirements of Brazilian and international laws in order to promote strong corporate governance, reduce investor uncertainties and enhance disclosure of material and other information.
 
With the approval of our Board of Directors and/or Officers, we implemented several measures over the last few years designed to improve our transparency and disclosure practices. We believe these measures will benefit our shareholders, and current and future investors as well as the marketplace in general. Among the measures we have implemented, we have:
 
 ·
created a disclosure policy for material facts and corporate actions;actions(Política de Divulgação de Ato e Fato Relevante);
 
 ·
created a policy for internal controls related to financial information;
·  created a Service Quality and Marketing committee;
·  created a Control and Audit committee;
·  created a Nominations, Compensation and Corporate Governance committee;
·  
information developed and published a company Corporate Governance Report (InformeNormativa sobre Registro, Comunicação e Controle de Governança CorporativaInformação Financeiro-Contábil)) with information regarding the corporate governance principles we follow, our shareholder structure and characteristics, the composition and competence of administrative entities, the obligations and responsibilities of administrators and equity interests held by corporate officers and administrators;;
 
 ·created Service Quality and Marketing Committee;
·created Control and Audit Committee;
·created Nominations, Compensation and Corporate Governance Committee;
·
created a policy to denounce fraud within the Companycompany (Canal de Denúncias);
 
 ·
created a policy for prior approval of contracting audit services;services (Normativa sobre Aprovação Prévia de Serviços a serem Prestados pelo Auditor Externo);
 
 ·
created an internal rule of conduct relating to the securities market;market (Regulamento Interno de Conduta);
 
 ·
created an Ethics Code in respect of handling financial information;information (Normas de Conduta para Financeiros); and
 
 ·
created a policy regarding communication of information to the securities market.market (Normativa sobre Comunicação de Informação aos Mercados).
 
As determined by the Brazilian Corporate Law, the compensation of senior management is approved by our shareholders at an annual shareholders meeting. The Nominations, Compensation and Corporate Governance Committee provides information and recommendations to the Board of Directors regarding the criterion for compensation.
 
Our rules relating to insider trading are determined in our internal rules and the corporate laws. Senior management and members of our Board of Directors and any other employee exposed to sensitive information are subject to the restrictions imposed by such charter.rules. In addition to the prohibition on trading of our shares by such individuals when in possession of insider information, the charterrules establishes blackout trading periods for those periods when insider information is available. As an example, the month before the formulation and approval of our annual financial statements by our Board of Directors is considered a blackout period under the charter. In addition, the charter sets forth instructions for dealing with conflicts of interest and mandates disclosure of any such situation.
 
Code of Business Conduct and Ethics
 
Although adoption of a code of ethics is not required by Brazilian Corporate Law, we implemented a code of ethics regulating the conduct of our managers in connection with the registration and control of financial and accounting information and their access to privileged and non-publicnonpublic information and data in order to comply with the requirements of the Sarbanes-Oxley Act and NYSE rules. See “Item 16B. Code of Ethics.”
 
In addition to complying with the rules of corporate governance applicable to us under Brazilian law, we intend to gradually comply with substantially all of the new rules established by the NYSE and the SEC applicable to domestic U.S. companies.
 
D. Selling Shareholders
 
Not applicable.
 
E. Dilution
 
Not applicable.
 
F. Expenses of the Issue
 
Not applicable.
 
 
A. Share Capital
 
Not applicable.
 
B. Memorandum and Articles of Association
 
Set forth below is certain information relating to our capital stock and a summary of certain significant provisions of our bylaws and the Brazilian Corporate Law.
 
General
 
We are registered with the Junta Comercial de São Paulo, the Board of Trade of São Paulo, or JUCESP, under No. 35.3.001588-14. According to Section 2 of our bylaws, our main corporate purpose is to provide telecommunications services and to develop those activities necessary or useful for the performance of these services, in accordance with the concessions, authorizations and permits granted to us.
 
There are no provisions in our bylaws with respect to:
 
 ·an officer’s power to vote on proposals in which the officer has a personal interest;
 
 ·an officer’s power to vote on his own compensation, even in the absence of an independent quorum;
 
 ·age limits for retirement of officers;
 
 ·required shareholding to qualify as a manager (officer); or
 
 ·anti-takeover mechanisms or other procedures designed to delay, defer or prevent changes in our control.
 
Brazilian Corporate Law forbids a director to interfere in any business of the company when there is any conflicting interest between him and the Company.company.
 
Brazilian Corporate Law no longer requires ownership of shares in order for a person to qualify as a member of the Board of Directors (conselho de administração) of a corporation (sociedade por ações)., however our bylaws require that our directors own shares of the company.
 
Issuance of commercial paper and incurrence of certain debt shall be preceded by approval from our Board of Directors, according to the provisions set forth in section 17 of our bylaws.
 
Our capital stock is comprised ofcomprises preferred shares and common shares, all without par value. At December 31, 2010,2013, there were 337,232,189261,308,985 outstanding preferred shares and 168,609,29131,208,300 outstanding common shares. Our share capital may be increased by resolution of the Board of Directors, up to the limit authorized by our bylaws. Any increase above the authorized capital must be approved by a general shareholders meeting.
 
The preferred shares are non-voting,nonvoting, except under limited circumstances. They are given priority in the reimbursement of capital, without premium, and are entitled to receive a dividend 10% higher than that attributable to common shares.
 
Pursuant to Law No. 10,303/01, the following changes were introduced to the Brazilian Corporate Law:
 
 ·preferred shares representing 10% of our total number of outstanding shares would be entitled to appoint a representative to our Board of Directors;
 
 ·disputes among our shareholders would be subject to arbitration, if provided for in our bylaws;
 
 ·a tender offer at a purchase price equal to fair value for all outstanding shares would be required upon a delisting or a substantial reduction in liquidity of our shares as a result of purchases by the controlling shareholders;
 
 ·any sale of control would require the shareholders to tender for the minority shareholders’ common shares and, if provided for in our charter, for the minority shareholders’ preferred shares, at a purchase price at least equal to 80% of the price per share with voting rights paid to the controlling shareholder;
 
 ·shareholders would be entitled to withdraw from us upon a spin-off only if it entailed a change in the corporate purpose, a reduction in mandatory dividends or the participation in a centralized group of companies;
 
 ·the controlling shareholders, the shareholders that elect members to our Board of Directors and Fiscal Board, the members of our Board of Directors and Fiscal Board and our Executive Officers would be required to disclose any purchase or sale of our shares to the CVM and BM&FBOVESPA; and
 
 ·we would be permitted to satisfy our information disclosure requirements through the Internet.
 
Voting Rights
 
Each common share entitles the holder to one vote at general shareholders meetings. Preferred shares do not entitle the holder to vote at shareholders meetings, except under specific circumstances and with respect to certain matters, as specified below. Holders of preferred shares are only entitled to attend and to discuss, but not to vote on, the issues discussed at our general shareholders meetings.
 
The appointment of one member of our statutory Fiscal Board, including the alternate member, takes place at the annual ordinary general shareholders meeting, upon separate vote of the holders of preferred shares, for the
position available at the Fiscal Board. The election of a member of the Board of Directors by preferred shareholders also occurs on a separate vote, with no participation of the controlling shareholder.
 
Brazilian Corporate Law provides that certain non-votingnonvoting shares, such as our preferred shares, shall be entitled to voting rights in the event a corporation fails for three consecutive fiscal years to pay any fixed or minimum dividends to which non-votingnonvoting shares are entitled. In this case, the voting rights of these shares shall extend until the date on which the payment of the accrued and unpaid dividend is made.
 
Preferred shares are entitled to full voting rights with respect to:
 
 ·the election of one member to the Board of Directors and Fiscal Board in a straight vote;
 
 ·bylaw modifications that seek to limit preferred shareholders’ voting rights in respect of selecting new Board members in a straight vote;
 
 ·any agreements for the rendering of management services (including technical assistance services) between us and any foreign affiliate of our controlling shareholder;
 
 ·resolutions amending certain provisions of our bylaws; and
 
 ·any resolution submitted to the general shareholders meeting during our liquidation process.
 
Any change in the preference, benefits, conditions of redemption and amortization of preferred shares or the creation of a more favored class would require approval or ratification by holders of a majority of the preferred shares at a special meeting of the preferred shareholders. This meeting would be called by publication of a notice in two Brazilian newspapers during three days, at least 30 days prior tobefore the meeting; however, it would not generally require any other form of notice.
 
In any circumstances in which holders of preferred shares are entitled to vote, each preferred share will entitle the holder to one vote.
 
Preemptive Rights
 
Each shareholder has a general preemptive right to subscribe for shares of the same class in any capital increase, in an amount sufficient to keep the same proportional participation of each shareholder in the total capital of the corporation. A minimum period of 30 days following the publication of the capital increase notice shall be observed by the corporation for the exercise of the preemptive right by the shareholder. The right of participation in capital increases is assignable under Brazilian Corporate Law. However, the bylaws of a publicly held company that allows
capital increasesincrease may provide forpreview the issuance without granting any preemptive rights to prior shareholders, of stocks, debentures convertible into stocks, or subscription bonuses, without granting any preemptive rights to prior shareholders. In that case, the placement of whichstocks  shall be made:
 
 ·upon sale on a stock exchange or public subscription;
 
 ·through an exchange of shares in a public offering, with the purpose of acquiring control of another company; or
 
 ·for the use of certain tax incentives.
 
In the event of a capital increase, which would maintain or increase the proportion of capital represented by preferred shares, holders of ADSs, or of preferred shares, would have preemptive rights to subscribe only to our newly issued preferred shares. In the event of a capital increase, which would reduce the proportion of capital represented by preferred shares, holders of ADSs, or of preferred shares, would have preemptive rights to subscribe to our new preferred shares, in proportion to their shareholdings and to our new common shares only to the extent necessary to prevent dilution of their interest.
 
Redemption and Right of Withdrawal
 
According to the Brazilian Corporate Law, dissenting shareholders in a shareholders meeting shall have a right of redemption, with reimbursement of the value of their shares, in case the following matters are approved:
 
(i)creation of a new class of preferred shares or an increase in preferred shares of an existing class, without maintaining the proportion with the remaining classes;
 
(ii)change in the preferences, advantages and conditions of redemption or amortization of one or more classes of preferred shares, or the creation of a class with more favorable rights or preferences;
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(iii)reduction of the mandatory dividend;
(i)      creation of a new class of preferred shares or an increase in preferred shares of an existing class, without maintaining the proportion with the remaining classes;
 
(iv)merger into another company or consolidation with another company;
(ii)     change in the preferences, advantages and conditions of redemption or amortization of one or more classes of preferred shares, or the creation of a class with more favorable rights or preferences;
 
(v)participation in a group of companies;
(iii)     reduction of the mandatory dividend;
 
(vi)change in the purpose of the corporation; and
(iv)     merger into another company or consolidation with another company;
 
(v)      participation in a group of companies;
(vi)     change in the purpose of the corporation; and
(vii)    
split-up of the corporation.
 
It is important to point out that (a) in items (i) and (ii), only the holders of shares of the affected type or class will be entitled to redemption; (b) in items (iv) and (v), the holders of shares of a type or class with liquidity and dispersion in the market will not have the right; and (c) in item (vii), the dissenting shareholders shall only have a right of redemption if the split-up implies a change in the corporate purpose, a reduction of the compulsory dividend or participation in a group of companies.
 
Reimbursement must be required by the dissenting shareholders within 30 days after the publication of the minutes of the general shareholders meeting or special meeting, as the case may be. Within 10 days after the expiration of the period, management is authorized to call a general shareholders meeting to ratify or reconsider the decision, if management understands that the payment of reimbursement to the dissenting shareholders who have exercised their redemption right may jeopardize the financial stability of the company. A shareholder who fails to exercise the right within the assigned term shall no longer be entitled to redemption.
 
According to the Brazilian Corporate Law, the amount to be reimbursed may only be lower than the share net value ascertained in the last balance sheet approved by the general shareholders meeting if this amount is based on the economic value of the corporation, to be duly appraised. If the decision of the general shareholders meeting takes place more than 60 days after the issuance of the last approved balance sheet, the shareholder shall be entitled to demand, together with the reimbursement, the preparation of a special balance sheet that complies with the time frame previously described.
 
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C. Material Contracts
 
C. Material Contracts
We have sixOn June 30, 2011, we renewed our concession agreement with ANATEL and consolidated our existing material contractscontacts related to the concession of public telecommunications service granted by ANATEL into two new contracts (each filed as an Exhibit to this Annual Report). One of these contracts authorizes the company to provide commuted fixed telephone service (Sectors 31) and the other contract authorizes the company to provide long-distance telephone services (Sector 31). These contracts were renewed on December 22, 2005 andwill expire on December 31, 2025. Three of the contracts authorize the Company
Telefônica Brasil also had authorization to provide local telephone services (Sectors 31, 32 and 34) and the other three authorize the Company to provide long-distance telephone services (Sectors 31, 32under the private system (all sectors, except Sector 31), which was granted in 2002, for an unlimited period of time. On September 5, 2011, these Authorization Terms were transferred to Vivo. Telefônica Brasil and 34).
OurVIVO have Multimedia Communication Service Authorization Term isTerms, which are also a material contract.contracts. Based on this Authorization Term,Terms, the Company iscompanies are allowed to provide broadband services in the State of São Paulo.Paulo (Telefônica) and all over Brazilian territory (Vivo*). The Term was signed on April 17, 2003 and March 19, 2004 for an undetermined period of time and is still currently in effect.  The Authorization Terms were transferred back to Telefônica Brasil in 2013, as a result of the corporate restructuring.
 
*The Authorization Term was granted to Global Telecom, an incorporated company.
In line with the General Plan of Authorization, which had split the country into three regions, Telefônica holds three Authorization Terms for the provision of Personal Mobile Services, SMP, with national coverage. The regions were split as follows: Region I: states of Rio de Janeiro, Espírito Santo, Minas Gerais, Amazonas, Roraima, Amapá, Pará, Maranhão, Bahia, Sergipe, Piauí, Ceará, Rio Grande do Norte, Paraíba, Pernambuco and Alagoas, Region II:
states of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia, Acre and Federal District and Region III: State of São Paulo.
In Region I, Telefônica holds the Terms of Service Authorization n ° 078/2012 of 07/02/2012, in Region II, Telefônica holds the Terms of Service Authorization n ° 005/2010 of 29/01/2010, and in Region III, Telefônica holds the Terms of Service Authorization n ° 006/2010 of 29/01/2010.
The authorization is a legal requirement for the provision of telecommunications services in the region covered thereby. Licenses for personal mobile services (SMP) carry the right to provide mobile services for an unlimited period of time. However, the use of spectrum is restricted in accordance with the specific license conditions, as follows:
·Telefônica - Rio Grande do Sul except Pelotas, Capão do Leão, Morro Redondo e Turuçu (“A” band) until 2022 (renewed in 2007);
·Telefônica-Rio de Janeiro (“A” band) until 2020 (renewed in 2005);
·Telefônica-Espírito Santo (“A” band) until 2023 (renewed in 2008);
·Telefônica-Bahia (“A” band) and Vivo-Sergipe (“A” band) until 2023 (renewed in 2008);
·Telefônica-São Paulo (“A” band) until 2023 (renewed in 2008); or 2024, for the cities of Ribeirão Preto and Guatapará (renewed in 2009);
·Telefônica-Paraná/Santa Catarina (“B” band) until 2013;
·Telefônica-Distrito Federal (“A” band) until 2021 (renewed in 2006);
·Telefônica-Acre (“A” band), Vivo-Rondônia (“A” band), Vivo-Mato Grosso (“A” band) and Vivo-Mato Grosso do Sul (“A” band) until 2024 (renewed in 2009);
·Telefônica-Goiás/Tocantins (“A” band) until 2023 (renewed in 2008);
·Telefônica-Amazonas/Roraima/Amapá/Pará/Maranhão (“B” band) until 2013;
·
Telefônica-Minas Gerais* (“A” band) until 2023 (renewed in 2008);
·For the cities in which CTBC Telecom operates in the state of Minas Gerais* (“E” band) until 2020;
*On October 1, 2011, assets, rights and obligations of  Vivo Participações relating to mobile operations in Minos Gerais were awarded to Vivo, a subsidiary of Vivo Participações.
License renewals for “A” and “B” bands must be requested 30 months in advance of the expiry date. Spectrum rights may be renewed only once, for a 15-year period. After this period, the license must be renegotiated.
License renewals for the “E” band must be requested between 36 and 48 months in advance of the expiry date. Spectrum rights may be renewed only once, for a 15-year period. After this period, the license must be renegotiated.
In December 2007, ANATEL auctioned off nationally 15 blocks in the 1900 MHz band (“L” band). Vivo won 13 through Brasil, except in the northern region and the towns of Londrina and Tamarana in the state of Paraná. The spectrum licenses, along with the related renewal dates, are as follows:
·Telefônica-Rio Grande do Sul (“L” band) until 2022 (renewed in 2007)  including cities in the Pelotas metropolitan area;
·Telefônica-Rio de Janeiro (“L” band) until 2020 (renewed in 2005);
·Telefônica-Espírito Santo (“L” band) until 2023 (renewed in 2008);
·Telefônica-Bahia (“L” band) and Vivo-Sergipe (“L” band) until 2023 (renewed in 2008);
·Telefônica-São Paulo (“L” band) until 2023 (renewed in 2008), the cities of Ribeirão Preto, Guatapará and Bonfim Paulista (renewed in 2009) until 2024, and the cities where CTBC Telecom operates in the state of São Paulo until 2022;
·Telefônica-Paraná (excluding the cities of Londrina and Tamarana)/Santa Catarina (“L” band) until 2013;
·Telefônica-Federal District (“L” band) until 2021 (renewed in 2006);
·Telefônica-Acre (“L” band), Vivo-Rondônia (“L” band), Vivo-Mato Grosso (“L” band) and Vivo-Mato Grosso do Sul (“L” band) until 2024 (renewed in 2008) and the city of Paranaíba de Mato Grosso do Sul until 2022;
·Telefônica-Goiás/Tocantins (“L” band) until 2023 (renewed in 2008) and the cities where CTBC Telecom operates in the state of Goiás until 2022; and
·Telefônica-Alagoas/Ceará/Paraíba/Piauí/Pernambuco/Rio Grande do Norte (“L” band) until 2022;
License renewals for the “L” band must be requested between 36 and 48 months in advance of the expiry date. Spectrum rights may be renewed only once, for a 15-year period. After this period, the license must be renegotiated.
In April 2008, ANATEL auctioned off 36 blocks 2100 MHz band (3G licenses). Vivo obtained nine in the “J” band through Brasil, enabling it to provide nationwide coverage in 3G. The spectrum licenses, along with the related renewal dates, are as follows:
·Telefônica-Rio Grande do Sul (including cities in the Pelotas metropolitan area) (“J” band) until 2023;
·Telefônica-Rio de Janeiro (“J” band) until 2023;
·Telefônica-Espírito Santo (“J” band) until 2023;
·Telefônica-Bahia (“J” band) and Vivo-Sergipe (“J” band) until 2023;
·Telefônica-São Paulo (including the cities of Ribeirão Preto, Guatapará and Bonfim Paulista and the cities where CTBC Telecom operates in the state of São Paulo) (“J” band) until 2023;
·Telefônica-Paraná (including the cities of Londrina and Tamarana)/Santa Catarina (“J” band) until 2023;
·Telefônica-Federal District (“J” band) until 2023;
·Telefônica-Acre (“J” band), Vivo-Rondônia (“J” band), Vivo-Mato Grosso (“J” band) and Vivo-Mato Grosso do Sul (including the city of Paranaíba) (“J” band) until 2023;
·Telefônica-Goiás (including the cities where CTBC Telecom operates in the state of Goiás)/Tocantins (“J” band) until 2023;
·Telefônica-Alagoas/Ceará/Paraíba/Piauí/Pernambuco/Rio Grande do Norte (“J” band) until 2023;
·Telefônica-Amazonas/Roraima/Amapá/Pará/Maranhão (“J” band) until 2023; and
·
Telefônica-Minas Gerais* (including the cities where CTBC Telecom operates in the state of Minas Gerais) (“J” band) until 2023
*On October 1, 2011, assets, rights and obligations of  Vivo Participações relating to mobile operations in Minos Gerais were awarded to Vivo, a subsidiary of Vivo Participações.
License renewals for the “J” band must be requested between 36 and 48 months in advance of the expiry date. Spectrum rights may be renewed only once, for a 15-year period. After this period, the license must be renegotiated.
In December 2010, ANATEL auctioned off 169 licenses in the 900 MHz, 1800 MHz and 2100 MHz frequencies. Vivo secured 23 blocks, 14 in 1800 MHz frequency band “D”, “E”, “M” and extension bands, and 9 in the 900 MHz extension bands, giving it nationwide coverage in the 1800 MHz frequency band. The spectrum licenses are up for renewal in 2023.
·“M” Band (1800 MHz) in the Federal District and the states of Paraná, Santa Catarina, Rio Grande do Sul, Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia and Acre;
·Extension of the 1800 MHz band throughout the State of São Paulo;
·“D” Band (1800 MHz) in the cities of Pelotas, Morro Redondo, Capão do Leão and Turuçu in the state of Rio Grande do Sul;
·“E” Band (1800 MHz) in the states of Alagoas, Ceará, Paraíba, Piauí, Pernambuco and Rio Grande do Norte;
·Extension of the 900 MHz band in the State of Rio de Janeiro;
·Extension of the 900 MHz band in the State of Espírito Santo;
·Extension of the 900 MHz band in the States of Goiás, Tocantins, Mato Grosso do Sul, Mato Grosso, Rondônia and Acre and the Federal District, with the exception of the cities of Paranaíba in the state of Mato Grosso do Sul and the cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in the state of Goiás;
·Extension of the 900 MHz band in the State of Rio Grande do Sul, with the exception of the cities of  Pelotas, Morro Redondo, Capão do Leão and Turuçu;
·Extension of the 900 MHz band in the cities of registry area number 43 in the state of Paraná with the exception of the cities of Londrina and Tamarana;
·Extension of the 900 MHz band in the States of Paraná and Santa Catarina with the exception of the cities of registry area number 43 in the state of Paraná and the cities of Londrina and Tamarana;
·Extension of the 900 MHz band in the state of Bahía;
·Extension of the 900 MHz band in the state of Sergipe;
·Extension of the 900 MHz band in the states of Amazonas, Amapá, Maranhão Pará and Roraima;
·Extension of the 1800 MHz band in the state of São Paulo, with the exception of the cities in the metropolitan area of São Paulo and the cities where CTBC Telecom operates in the state of São Paulo;
·Extension of the 1800 MHz band in the States of Amazonas, Amapá, Maranhão Pará and Roraima;
·Extension of the 1800 MHz band in the city of Paranaíba in the state of Mato Grosso do Sul;
·Extension of the 1800 MHz band in the cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in the state of Goiás;
·Another extension of the 1800 MHz band in the cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in the state of Goiás;
·Extension of the 1800 MHz band in the states of Rio do Janeiro, Espírito Santo, Bahía and Sergipe;
·Extension of the 1800 MHz band in the states of Amazonas, Amapá, Maranhão Pará and Roraima;
·Extension of the 1800 MHz band in the states of Alagoas, Ceará, Paraíba, Piauí, Pernambuco and Rio Grande do Norte;
·Extension of the 1800 MHz band in the city of Paranaíba in the state of Mato Grosso do Sul, and the cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão, in the state of Goiás;
·Extension of the 1800 MHz band in the cities of Londrina and Tamarana in the state of Paraná;
In April 2012, ANATEL auctioned off 273 licenses in the 450 MHz, and 2500 MHz frequencies. Vivo secured 1 block in 2500 MHz frequency band “X” (20 + 20 MHz) in a national basis, which came along with the right to use (and the obligations of) the 450 MHz frequency band in the states of Alagoas (AL), Ceará (CE), Minas Gerais (MG), Paraíba (PB), Pernambuco (PE), Piauí (PI), Rio Grande do Norte (RN) and Sergipe (SE), as well as the areas identified by the National Codes 13, 14, 15, 16, 17, 18 e 19, in the state of São Paulo (SP)
·Telefônica Brasil (“X” Band – 2500 MHz) until 2027 (associated to SMP service);
·Telefônica AL, CE, MG, PB, PE, PI, RN, SE (450 MHz) until 2027 (associated to STFC and SCM services);
·Telefônica in the areas identified by the National Codes 13, 14, 15, 16, 17, 18 e 19, in the state of São Paulo (SP), until 2027 (associated to SMP and SCM services).
All the licenses referenced above may be renewed, only once, for an additional term of fifteen years upon payment of 2% of operator´s net revenues from usage charges in the region described above in the year prior to the year when payment is due, and every two years during the extension period.
D. Exchange Controls
 
There are no restrictions on ownership of preferred shares or common shares by individuals or legal entities domiciled outside of Brazil.
 
The right to convert dividend or interest payments and proceeds from the sale of shares into foreign currency and to remit such amounts outside Brazil is subject to restrictions under foreign investment legislation which generally requires, among other things, that the relevant investments have been registered with the Central Bank and the CVM. The restrictions on the remittance of foreign capital abroad may hinder or prevent the custodian for the preferred shares represented by ADSs or holders of preferred shares from converting dividends, distributions or the proceeds from any sale of these preferred shares into U.S. dollars and remitting the U.S. dollars abroad. Holders of ADSs could be adversely affected by delays in, or refusal to grant any, required government approval to convert Brazilian currency payments on the preferred shares underlying the ADSs and to remit the proceeds abroad.
 
Resolution No. 1,927 of the CMN provides for the issuance of depositary receipts in foreign markets in respect of shares of Brazilian issuers. It restates and amends Annex V to Resolution No. 1,289 of the National Monetary Council, known as the Annex V Regulations. The ADS program was approved under the Annex V Regulations by the Central Bank and the CVM prior tobefore the issuance of the ADSs. Accordingly, the proceeds from the sale of ADSs by holders outside Brazil are free of Brazilian foreign investment controls, and holders of the ADSs may be entitled to favorable tax treatment. See “—E. Taxation—Brazilian Tax Considerations.”
 
Under Resolution No. 2,689 of the CMN, foreign investors registered with the CVM may buy and sell Brazilian securities, including the preferred shares, on Brazilian stock exchanges without obtaining separate certificates of registration for each transaction. Registration is available to qualified foreign investors, which principally include foreign financial institutions, insurance companies, pension and investment funds, charitable foreign institutions and other institutions that meet certain minimum capital and other requirements. Resolution No. 2,689 also extends favorable tax treatment to registered investors. See “—E. Taxation—Brazilian Tax Considerations.”
 
Pursuant to Resolution No. 2,689 foreign investors must (i) appoint at least one representative in Brazil with the ability to perform actions regarding the foreign investment; (ii) complete the appropriate foreign investor registration form; (iii) obtain registration as a foreign investor with the CVM; and (iv) register the foreign investment with the Central Bank.
 
The securities and other financial assets held by a foreign investor pursuant to Resolution No. 2,689 must be registered or maintained in deposit accounts or under the custody of an entity duly licensed by the Central Bank or by the CVM or be registered in register, clearing and custody systems authorized by the Central Bank or by the CVM. In addition, the trading of securities is restricted to transactions carried out on the stock exchanges or over-the-counter markets licensed by the CVM.
 
Registered Capital
 
Amounts invested in preferred shares by a non-Brazilian holder who qualifies under Resolution No. 2,689 and obtains registration with the CVM, or by the depositary representing an ADS holder, are eligible for registration with the Central Bank. Such registration (the amount so registered is referred to as registered capital) allows the remittance outside Brazil of foreign currency, converted at the commercial market rate, acquired with the proceeds
of distributions on, and amounts realized through, dispositions of such preferred shares. The registered capital per preferred share purchased in the form of an ADS, or purchased in Brazil and deposited with the depositary in exchange for an ADS, will be equal to its purchase price (stated in U.S. dollars). The registered capital per preferred share withdrawn upon cancellation of an ADS will be the U.S. dollar equivalent of (i) the average price of a preferred share on the Brazilian stock exchange on which the most preferred shares were traded on the day of withdrawal or (ii) if no preferred shares were traded on that day, the average price on the Brazilian stock exchange on which the most preferred shares were traded in the 15 trading sessions immediately preceding such withdrawal. The U.S. dollar equivalent will be determined on th ethe basis of the average commercial market rates quoted by the Central Bank on such date or dates.
 
An electronic registration has been issued in the name of the depositary with respect to the ADSs and is maintained by the custodian on behalf of the depositary. Pursuant to the registration, the custodian and the depositary are able to convert dividends and other distributions with respect to the preferred shares represented by ADSs into foreign currency and remit the proceeds outside Brazil. In the event thatIf a holder of ADSs exchanges such ADSs for preferred shares, such holder will be entitled to continue to rely on the depositary’s registration for five business days after such exchange, following which such holder must seek to obtain its own electronic registration with the Central Bank. Thereafter, any holder of preferred shares may not be able to convert into foreign currency and remit outside Brazil the proceeds from the d ispositiondisposition of, or distributions with respect to, such preferred shares, unless such holder is a duly qualified investor under Resolution No. 2,689 and obtains its own electronic registration.
 
If the holder does not qualify under Resolution No. 2,689 by registering with the CVM and the Central Bank and appoints a representative in Brazil to act directly in the Brazilian market to acquire preferred shares, the holder will be subject to a less favorable Brazilian tax treatment than a holder of ADSs. Regardless of registration under Resolution No. 2,689, residents of tax havens are subject to less favorable tax treatment than other foreign investors. See “—E. Taxation—Brazilian Tax Considerations.”
 
Under current Brazilian legislation, the federal government may impose temporary restrictions on remittances of foreign capital abroad in the event of a serious imbalance or an anticipated serious imbalance of Brazil’s balance of payments. For approximately six months in 1989 and early 1990, the federal government froze all dividend and capital repatriations held by the Central Bank that were owed to foreign equity investors, in order to conserve Brazil’s foreign currency reserves. These amounts were subsequently released in accordance with federal government directives. There can be no assurance that the federal government will not impose similar restrictions on foreign repatriations in the future.
 
E. Taxation
 
The following discussion contains a description of the material Brazilian and U.S. federal income tax consequences of the acquisition, ownership and disposition of preferred shares or ADSs by certain holders.holders or beneficial owners, as described below. This summary is based upon the tax laws of Brazil and the United States as of the date of this annual report, which are subject to change, possibly with retroactive effect, and to differing interpretations. You should consult your own tax advisors as to the Brazilian, U.S. federal or other tax consequences of the acquisition, ownership and disposition of preferred shares or ADSs, including, in particular, the effect of any state, local or non-U.S., non-Brazilian tax laws.
 
Although there is presently no income tax treaty between Brazil and the United States, the tax authorities of the two countries have had discussions that may culminate in such a treaty. No assurance can be given, however, as to whether or when a treaty will enter into force or how it will affect the U.S. holders of preferred shares or ADSs.
 
Brazilian Tax Considerations
 
The following discussion summarizes the material Brazilian tax consequences of the acquisition, ownership and disposition of preferred shares or ADSs by a U.S. holder not deemed to be domiciled in Brazil for Brazilian tax purposes (a “U.S. holder”). This discussion does not address all the Brazilian tax considerations that may be applicable to any particular non-Brazilian holder, and each non-Brazilian holder should consult its own tax advisor about the Brazilian tax consequences of investing in preferred shares or ADSs.
 
Taxation of Dividends
 
Dividends paid by us in cash or in kind from profits generated on or after January 1, 1996 (i) to the depositary in respect of preferred shares underlying ADSs or (ii) to a U.S. holder or other non-Brazilian holder in respect of preferred shares will generally not be subject to Brazilian withholding tax. We do not have any undistributed profits generated before January 1, 1996. If payment of dividends is made forto a beneficiary located outside of Brazil, the Tax on Exchange Transactions, described below applies at a rate of zero.
 
On November 11, 2013, the Executive Branch enacted Provisional Measure No. 627 (“MP 627/13”) aiming to harmonize the federal tax legislation with the International Financial Reporting Standards (“IFRS”) adopted for Brazilian accounting purposes since 2008.  Although such provisional measure still needs to be approved by the Congress, the tax authorities could  use the language of such provisional measure and of the Normative Ruling No. 1,397 of 2013 (“IN 1,397/13”) to take the position that any profits distributed on or after January 1, 2008 by the
Company based on IFRS accounting figures in excess of profits ascertained in accordance with the Brazilian Generally Accepted Accounting Principles valid up to December 31, 2007 (“BR GAAP 2007”) should be subject to withholding tax. See “—Taxation of Gains.”
This potential risk is restricted only to dividends paid after November 12, 2013 that relate to profits generated within the period from January 1, 2008 to December 31, 2013 for companies that choose to apply the new taxation rules for periods beginning on or after January 1, 2014. Dividends that relate to profits generated on or after January 1, 2014 are not subject to this risk.  Although we have chosen to adopt the new taxation rules, we do not believe that any dividends paid are subject to this withholding tax.
Finally, it is important to emphasize there are more than 500 amendments proposed by congressmen that would modify the original text of MP 627/13, with more than 20 specifically related to income taxation on dividends.
Distributions of Interest on CapitalShareholders’ Equity
 
Brazilian corporations may make payments to shareholders characterized as interest on capitalshareholders’ equity as an alternative form of making dividend distributions. Amounts paid as interest on capitalshareholders’ equity (net of applicable withholding tax)tax, as described below) may be treated as payments with respect to the dividends we are obligated to distribute to our shareholders in accordance with our bylaws (estatuto social) and Brazilian Corporate Law. The rate of interest may not be higher than the federal government’s long term interest rate, or the TJLP, as determined by the Central Bank from time to time (6% per annum for 2010)2011 and first and second quarter of 2012 and 5.5% per annum for third and fourth quarter 2012). The total amount distributed as interest on capitalshareholders’ equity may not exceed the greater of (i) 50% of net income (before taking the distribution and any deductions for income taxes into account) for the year with respect to which the payment is made and (ii) 50% of retained earnings for the year prior tobefore the year with respect to which the payment is made. Payments of interest on capitalshareholders’ equity are decided by the shareholders on the basis of recommendations of the company’s Board of Directors. See “Item 8. Financial Information—A. Consolidated Statements and Other Financial Information—Dividends and Dividend Distribution Policy—Additional Payments on ShareholderShareholders’ Equity.”
On November 11, 2013, the Executive Branch enacted MP 627/13, aiming to harmonize the federal tax legislation with the IFRS adopted for Brazilian accounting purposes since 2008. Although such provisional measure still needs to be approved by the Congress, the tax authorities could  use the language of such provisional measure and of IN 1,397/13 to take the position that the net equity of the Company that serves as the basis for determining whether TJLP is exceeded should be defined based on the BR GAAP 2007 rules and not based on the net equity of the company ascertained in accordance with IFRS. The excess interest on shareholders’ equity paid would not be considered as a deductible expense.
This potential risk is restricted only to payments characterized as interest on shareholders’ equity made after November 12, 2013, that relate to profits generated within the period from January 1, 2008 to December 31, 2013 for companies that choose to apply the new taxation rules for periods beginning on or after January 1, 2014. Payments characterized as interest on shareholders’ equity that relate to profits generated on or after January 1, 2014 are not subject to this risk.  Although we have chosen to adopt the new taxation rules, we do not believe that any previous payments characterized as interest on shareholders’ equity are affected by MP627/13.
Finally, it is important to emphasize there are more than 500 amendments proposed by congressmen that would modify the original text of MP 627/13, with more than 20 specifically related to income taxation of interest on shareholders’ equity.
 
Distributions of interest on capitalshareholders’ equity paid to Brazilian and non-Brazilian holders of preferred shares, including payments to the depositary in respect of preferred shares underlying ADSs, are deductible by us for Brazilian corporate income tax purposes. These payments to U.S. holders or other non-Brazilian holders are subject to Brazilian withholding tax at the rate of 15%. If the recipient of the payment is domiciled in a tax haven jurisdiction, the rate will be 25%.
 
If payment of interest on shareholdersshareholders’ equity is made for a beneficiary located outside of Brazil, the IOF applies at a rate of zero.
 
Distributions of interest on capitalshareholders’ equity with respect to the preferred shares, including distributions to the depositary with respect to the preferred shares underlying the ADSs, may be converted into U.S. dollars and remitted outside of Brazil, subject to applicable exchange controls.
 
No assurance can be given that our Board of Directors will not recommend that future distributions of profits will be made by means of interest on capitalshareholders’ equity instead of by means of dividends.
 
Taxation of Gains
 
Gains realized outside Brazil by a U.S. holder or other non-Brazilian holder on the disposition of property located in Brazil, including preferred shares, to another non-Brazilian holder are subject to Brazilian tax. In this case, gains would be subject to a 15% withholding tax rate, except if the beneficiary is located in a low-tax jurisdiction, as defined by Brazilian law, in which case the applicable rate would be 25%.
 
Our understanding is that ADSs do not qualify as property located in Brazil and, therefore, are not subject to Brazilian taxes upon disposition to other non-Brazilian holders. Insofar as this understanding has not been tested through the administrative or judicial courts, however, we are unable to evaluate what the final ruling on the matter
will be. If Brazilian tax authorities considerdetermine that the ADSs are assetsproperly located in Brazil, gains may be subject to income tax in Brazil.
 
Gains realized by a U.S. holderholders or other non-Brazilian holders on dispositions of preferred shares in Brazil or in transactions with Brazilian residents may be free offrom Brazilian tax, taxed at a rate of 25% or taxed at a rate of 15%, depending on the circumstances:
 
 ·Gains on the disposition of preferred shares obtained upon cancellation of ADSs are not taxed in Brazil if the disposition is made and the proceeds are remitted abroad within five business days afterof cancellation, unless the investor is a resident of a jurisdiction that, under Brazilian law, is deemed to be a tax haven.
 
 ·Gains realized on the disposition of preferred shares through transactions with Brazilian residents or through transactions in Brazil off the Brazilian stock exchanges are generally subject to tax at a rate of 15%, or 25% in the case of a non-Brazilian holder residing in a tax haven jurisdiction.
 
 ·Gains realized on preferred shares through transactions on Brazilian stock exchanges (including the organized over-the-counter market) are generally subject to tax at a rate of 15%, as of January 2005, unless the investor is entitled to tax-free treatment for the transaction under Resolution No. 2,689 of the National Monetary Council Regulations, as described immediately below. Non-Brazilian holders residing in a tax haven jurisdiction may be subject to tax at a rate of up to 25%.
 
Resolution No. 2,689 extends favorable tax treatment to a U.S. holder or other non-Brazilian holder of preferred shares who has (i) appointed a representative in Brazil with power to take action relating to the investment in preferred shares, (ii) registered as a foreign investor with the CVM and (iii) registered its investment in preferred shares with the Central Bank. Under Resolution No. 2,689, securities held by foreign investors must be maintained under the custody of, or in deposit accounts with, financial institutions duly authorized by the Central Bank and the CVM. In addition, the trading of securities is restricted under Resolution No. 2,689 to transactions on Brazilian stock exchanges or qualified over-the-counter markets. The preferential treatment generally afforded under Resolution No. 2,689 to investors in ADSs is not available to residents of tax havens. All preferred shares underlying ADSs qualify under Resolution No. 2,689.
 
There can be no assurance that the current preferential treatment for U.S. holders and other non-Brazilian holders under Resolution No. 2,689 will be maintained.
 
Gain on the disposition of preferred shares is measured by the difference between the amount in Brazilian currency realized on the sale or exchange and the acquisition cost of the shares sold, measured in Brazilian currency, without any correction for inflation. Although the matter is not free from doubt, there are arguments to sustain the position that the acquisition cost of shares registered as an investment with the Central Bank is calculated on the basis of the foreign currency amount registered with the Central Bank. See “—D. Exchange Controls—Registered Capital.”
 
Gains realized by a U.S. holder or other non-Brazilian holder upon the redemption of preferred shares will be treated as gains from the disposition of such preferred shares to a Brazilian resident occurring off a stock exchange
and will accordingly be subject to tax at a rate of 15%, unless the non-Brazilian holder is domiciled in a tax haven jurisdiction, in which case the applicable rate would be 25%.
 
As of January 1, 2005, the purchase price of preferred shares sold on the Brazilian stock exchange and on the Brazilian non-organized over-the-counter market is subject to withholding tax at a rate of 0.005%, except in the case of non-Brazilian holders that invest throughentitled to tax-free treatment for the transaction under Resolution No. 2,689. This tax may be offset against the 15% income tax due on the gains realized upon the sale of the shares.
 
Any exercise of preemptive rights relating to the preferred shares or ADSs will not be subject to Brazilian taxation. Gains on the sale or assignment of preemptive rights relating to the preferred shares will be treated differently for Brazilian tax purposes depending on (i) whether the sale or assignment is made by the depositary or the investor and (ii) whether the transaction takes place on a Brazilian stock exchange. Gains on sales or
assignments made by the depositary on a Brazilian stock exchange are not taxed in Brazil, but gains on other sales or assignments may be subject to tax at rates up to 15%, or 25% in the case of residents of tax haven jurisdictions.
 
The deposit of preferred shares in exchange for the ADSs is not subject to Brazilian income tax if the preferred shares are registered under Resolution No. 2,689 and the respective holder is not in a tax haven jurisdiction. If the preferred shares are not so registered or the holder is in a tax haven jurisdiction, the deposit of preferred shares in exchange for ADSs may be subject to Brazilian capital gains tax at a rate of 15%.
 
The withdrawal of preferred shares in exchange for ADSs is not subject to Brazilian tax. On receipt of the underlying preferred shares, a U.S. holder or non-Brazilian holder entitled to benefits under Resolution No. 2,689 will be entitled to register the U.S. dollar value of such shares with the Central Bank as described above, under “—D. Exchange Controls—Registered Capital.” If a U.S. holder or other non-Brazilian holder does not qualify under Resolution No. 2,689, such person will be subject to the less favorable tax treatment described above in respect of exchanges of preferred shares. Brazil’s tax treaties do not grant relief from taxes on gains realized on sales or exchanges of preferred shares.
 
Beneficiaries Residing or Domiciled in Tax Havens or Low-Tax Jurisdictions
 
With the exception of limited circumstances,exceptions, any income derived from operations by a beneficiary that resides or is domiciled in a country considered to be a tax haven is subject to income tax to be withheld by the source at a rate of 25% instead of 15%. The increased rate also applies for capital gains paid to residents of low-tax jurisdictions.
 
In accordance with Law No. 9,959, non-Brazilian holders of ADSs or preferred shares who are residents of tax havens have been excluded from the tax incentives granted to holders of ADSs and investors under Resolution No. 2,689 since January 1, 2000 and are subject to the same tax treatment applicable to holders that are residents of or domiciled in Brazil.
 
Tax on Financial Transactions (IOF Tax)
 
IOF, is a tax on foreign exchange transactions, or “IOF/Exchange Tax,” is a tax on the conversion of reais into foreign currency and on the conversion of foreign currency into reais. AnyAs a general rule, the inflow of funds related to investments carried out on the Brazilian financial and capital markets by a non-Brazilian holder that has registered its investment in Brazil with the Central Bank is subject to the IOF/Exchange Tax Tax. If the inflow is related to an investment in the stock exchange or in over-the-counter markets, IOF/Exchange will apply at athe rate of 2.0%0%. Foreign exchange transactions related to outflows of funds in connection with investments carried out on the Brazilian financial and capital markets are subject to the IOF/Exchange Tax at a rate of zero, which also applies to payments of dividends and interest on shareholders’ equity. With the exception of these transactions, the rate applicable to most foreign exchange transactions is 0.38%. Other rates may apply to particular transactions and the Brazilian government may increase the rate at any time by up to 25.0% on the future foreign exchange transaction amount.
 
“IOF/An “IOF/Bonds Tax” is due on transactions involving bonds and securities, including those carried out on a Brazilian stock exchange. The rate of the IOF/Bonds Tax applicable to the transfer of shares with the sole purpose of enabling the issuance of ADSs is currently 1.5%.has been reduced to zero. The Brazilian government may increase the rate of the IOF/Bonds Tax at any time by up to 1.5% per day of the transaction amount, but only in respect of future transactions.
 
Other Brazilian Taxes
There are no Brazilian inheritance, gift or succession taxes applicable to the ownership, transfer or disposition of preferred shares or ADSs by a non-Brazilian holder except for gift and inheritance taxes levied by some states in Brazil on gifts made or inheritances bestowed by individuals or entities not resident or domiciled in Brazil or in the relevant state to individuals or entities that are resident or domiciled within this state in Brazil. There are no Brazilian stamp, issue, registration, or similar taxes or duties payable by holders of preferred shares or ADSs.
U.S. Federal Income Tax Considerations
The following are the material U.S. federal income tax consequences to U.S. Holders described herein of owning and disposing of preferred shares or ADSs, but this is not a comprehensive description of all of the tax considerations that may be relevant to a particular person’s decision to hold such securities.  The discussion applies only to U.S. Holders that hold preferred shares or ADSs as capital assets for tax purposes and it does not describe all of the tax consequences that may be relevant to holders subject to special rules, such as:
·  certain financial institutions;
·  dealers or traders in securities who use a mark-to-market method of tax accounting;
·  persons holding preferred shares or ADSs as part of a hedge, “straddle,” integrated transaction or similar transaction;
·  persons whose functional currency for U.S. federal income tax purposes is not the U.S. dollar;
·  entities classified as partnerships for U.S. federal income tax purposes;
·  persons liable for the alternative minimum tax;
·  tax-exempt organizations;
·  persons that own or are deemed to own ten percent or more of our voting stock;
·  persons who acquired our ADSs or preferred shares pursuant to the exercise of any employee stock option or otherwise as compensation; or
·  persons holding preferred shares or ADSs in connection with a trade or business conducted outside of the United States.
If an entity that is classified as a partnership for U.S. federal income tax purposes holds preferred shares or ADSs, the U.S. federal income tax treatment of a partner will generally depend on the status of the partner and upon the activities of the partnership.  Partnerships holding preferred shares or ADSs and partners in such partnerships should consult their tax advisers as to the particular U.S. federal income tax consequences of holding and disposing of the preferred shares or ADSs.
This discussion is based on the Internal Revenue Code of 1986, as amended (the “Code”), administrative pronouncements, judicial decisions and final, temporary and proposed Treasury regulations, all as of the date hereof.  These laws are subject to change, possibly on a retroactive basis.  It is also based in part on representations by the Depositary and assumes that each obligation under the Deposit Agreement and any related agreement will be performed in accordance with its terms.
You are a “U.S. Holder” if, for U.S. federal income tax purposes, you are a beneficial owner of preferred shares or ADSs and if you are:
·  an individual citizen or resident of the United States;
·  a corporation, or other entity taxable as a corporation, created or organized in or under the laws of the United States, any state therein or the District of Columbia; or
·  an estate or trust the income of which is subject to U.S. federal income taxation regardless of its source.
THE SUMMARY OF U.S. FEDERAL INCOME TAX CONSEQUENCES SET OUT BELOW IS INTENDED FOR GENERAL INFORMATION PURPOSES ONLY.  U.S. HOLDERS OF PREFERRED SHARES OR ADSs
ARE URGED TO CONSULT WITH THEIR OWN TAX ADVISERS WITH RESPECT TO THE PARTICULAR TAX CONSEQUENCES TO THEM OF OWNING OR DISPOSING OF PREFERRED SHARES OR ADSs, INCLUDING THE APPLICABILITY AND EFFECT OF STATE, LOCAL, NON-U.S. AND OTHER TAX LAWS AND POSSIBLE CHANGES IN TAX LAWS.
In general, if you own ADSs, you will be treated as the owner of the underlying shares represented by those ADSs for U.S. federal income tax purposes.  Accordingly, no gain or loss will be recognized if you exchange ADSs for the underlying shares represented by those ADSs.
The U.S. Treasury has expressed concerns that parties to whom American depository shares are released before shares are delivered to the depositary (“pre-release”) or intermediaries in the chain of ownership between holders and the issuer of the security underlying the American depository shares may be taking actions that are inconsistent with the claiming of foreign tax credits by holders of American depository shares.  Such actions would also be inconsistent with the claiming of the reduced rate of tax, described below, applicable to dividends received by certain non-corporate holders.  Accordingly, the creditability of Brazilian taxes, and the availability of the reduced tax rate for dividends received by certain non-corporate holders, each described below, could be affected by actions taken by such par ties or intermediaries.
Please consult your tax advisers concerning the U.S. federal, state, local and foreign tax consequences of owning and disposing of preferred shares or ADSs in your particular circumstances.
This discussion assumes that we are not, and will not become, a passive foreign investment company, as described below.
Taxation of Distributions
Distributions paid on ADSs or preferred shares will generally be treated as dividends to the extent paid out of current or accumulated earnings and profits (as determined under U.S. federal income tax principles).  Because we do not maintain calculations of our earnings and profits under U.S. federal income tax principles, it is expected that distributions generally will be reported to U.S. Holders as dividends.  Subject to applicable limitations and the discussion above regarding concerns expressed by the U.S. Treasury, dividends paid by qualified foreign corporations to certain non-corporate U.S. Holders in taxable years beginning before January 1, 2013, are taxable at a maximum rate of 15%.  A foreign corporation is treated as a qualified foreign corporation with respect to dividends paid on stock th at is readily tradable on a securities market in the United States, such as the New York Stock Exchange where our ADSs are traded.  You should consult your tax advisers regarding the availability of the reduced tax rate on dividends in your particular circumstances.
The amount of a dividend will include any amounts withheld by us in respect of Brazilian taxes.  The amount of the dividend will be treated as foreign-source dividend income to you and will not be eligible for the dividends-received deduction generally allowed to U.S. corporations under the Code.  Dividends will be included in your income on the date of your, or in the case of ADSs, the Depositary’s, receipt of the dividend.  The amount of any dividend income paid in reais will be a U.S. dollar amount calculated by reference to the exchange rate in effect on the date of such receipt regardless of whether the payment is in fact converted into U.S. dollars.  If the dividend is converted into U.S. dollars on the date of receipt, you should not be required to recognize foreign currency gain or loss in respect of the dividend income.  You may have foreign currency gain or loss if the dividend is converted into U.S. dollars after the date of receipt.
Subject to applicable limitations that may vary depending upon your circumstances and subject to the discussion above regarding concerns expressed by the U.S. Treasury, Brazilian income taxes withheld from dividends on preferred shares or ADSs will be creditable against your U.S. federal income tax liability.  The rules governing foreign tax credits are complex and, therefore, you should consult your tax adviser regarding the availability of foreign tax credits in your particular circumstances. Instead of claiming a credit, you may, at your election, deduct such Brazilian taxes in computing your taxable income, subject to generally applicable limitations under U.S. law.  An election to deduct foreign taxes instead of claiming foreign tax credits must apply to all taxes paid or accrued in the taxable year to foreign countries and possessions of the United States.
Sale, Redemption or Other Disposition of Preferred Shares or ADSs
For U.S. federal income tax purposes, gain or loss you realize on the sale, redemption or other disposition of preferred shares or ADSs will generally be capital gain or loss, and will generally be long-term capital gain or loss if you held the preferred shares or ADSs for more than one year.  The amount of your gain or loss will equal the difference between your tax basis in the preferred shares or ADSs disposed of and the amount realized on the disposition, in each case as determined in U.S. dollars.  If a Brazilian tax on gains is withheld on the sale or disposition of preferred shares or ADSs, a U.S. Holder’s amount realized will include the gross amount of the proceeds of such sale or disposition before deduction of the Brazilian tax. See “—Brazilian Tax Considerations—Taxation of Gains 221; for a description of when a disposition may be subject to taxation by Brazil.  Such gain or loss will generally be U.S.-source gain or loss for foreign tax credit purposes.  U.S. Holders should consult their tax advisors as to whether the Brazilian tax on gains may be creditable against the holder’s U.S. federal income tax on foreign-source income from other sources.  In lieu of claiming a foreign tax credit, U.S. Holders may make an election to deduct foreign taxes, including the Brazilian tax, in computing their taxable income, subject to generally applicable limitations under U.S. law.  An election to deduct foreign taxes instead of claiming foreign tax credits applies to all taxes paid or accrued in the taxable year to foreign countries and possessions of the United States.
Other Brazilian Taxes
There are no Brazilian inheritance, gift or succession taxes applicable to the ownership, transfer or disposition of preferred shares or ADSs by a non-Brazilian holder except for gift and inheritance taxes levied by some states in Brazil on gifts made or inheritances bestowed by individuals or entities not resident or domiciled in Brazil or in the relevant state to individuals or entities that are resident or domiciled within this state in Brazil. There are no Brazilian stamp, issue, registration, or similar taxes or duties payable by holders of preferred shares or ADSs.
U.S. Federal Income Tax Considerations
The following are the material U.S. federal income tax consequences to U.S. Holders described herein of owning and disposing of preferred shares or ADSs, but this is not a comprehensive description of all of the tax considerations that may be relevant to a particular person’s decision to hold such securities. The discussion applies only to U.S. Holders that hold preferred shares or ADSs as capital assets for U.S. federal income tax purposes and it does not describe all of the tax consequences that may be relevant to holders subject to special rules, such as:
·certain financial institutions;
·dealers or traders in securities who use a mark-to-market method of tax accounting;
·persons holding preferred shares or ADSs as part of a hedge, “straddle,” integrated transaction or similar transaction;
·persons whose functional currency for U.S. federal income tax purposes is not the U.S. dollar;
·entities classified as partnerships for U.S. federal income tax purposes;
·persons liable for the alternative minimum tax or the Medicare contribution tax;
·tax-exempt organizations;
·persons that own or are deemed to own 10% or more of our voting stock;
·persons who acquired our ADSs or preferred shares pursuant to the exercise of any employee stock option or otherwise as compensation; or
·persons holding preferred shares or ADSs in connection with a trade or business conducted outside of the United States.

If an entity that is classified as a partnership for U.S. federal income tax purposes holds preferred shares or ADSs, the U.S. federal income tax treatment of a partner will generally depend on the status of the partner and upon the activities of the partnership. Partnerships holding preferred shares or ADSs and partners in such partnerships should consult their tax advisers as to the particular U.S. federal income tax consequences of holding and disposing of the preferred shares or ADSs.
This discussion is based on the Internal Revenue Code of 1986, as amended (the “Code”), administrative pronouncements, judicial decisions and final, temporary and proposed Treasury regulations, all as of the date hereof. These laws are subject to change, possibly on a retroactive basis. It is also based in part on representations by the depositary and assumes that each obligation under the Deposit Agreement and any related agreement will be performed in accordance with its terms.
You are a “U.S. Holder” if, for U.S. federal income tax purposes, you are a beneficial owner of preferred shares or ADSs and if you are:
·a citizen or individual resident of the United States;
·a corporation, or other entity taxable as a corporation, created or organized in or under the laws of the United States, any state therein or the District of Columbia; or
·an estate or trust the income of which is subject to U.S. federal income taxation regardless of its source.
THE SUMMARY OF U.S. FEDERAL INCOME TAX CONSEQUENCES SET OUT BELOW IS INTENDED FOR GENERAL INFORMATION PURPOSES ONLY. U.S. HOLDERS OF PREFERRED SHARES OR ADSs ARE URGED TO CONSULT WITH THEIR OWN TAX ADVISERS WITH RESPECT TO THE PARTICULAR TAX CONSEQUENCES TO THEM OF OWNING OR DISPOSING OF PREFERRED SHARES OR ADSs, INCLUDING THE APPLICABILITY AND EFFECT OF STATE, LOCAL, NON-U.S. AND OTHER TAX LAWS AND POSSIBLE CHANGES IN TAX LAWS.
In general, if you own ADSs, you will be treated as the owner of the underlying shares represented by those ADSs for U.S. federal income tax purposes. Accordingly, no gain or loss will be recognized if you exchange ADSs for the underlying shares represented by those ADSs.
The U.S. Treasury has expressed concerns that parties to whom American depository shares are released before shares are delivered to the depositary (“pre-release”) or intermediaries in the chain of ownership between holders and the issuer of the security underlying the American depository shares may be taking actions that are inconsistent with the claiming of foreign tax credits by holders of American depository shares. Such actions would also be inconsistent with the claiming of the reduced rate of tax, described below, applicable to dividends received by certain noncorporate holders. Accordingly, the creditability of Brazilian taxes, and the availability of the reduced tax rate for dividends received by certain noncorporate holders, each described below, could be affected by actions taken by such parties or intermediaries.
This discussion assumes that we are not, and will not become, a passive foreign investment company, as described below.
Taxation of Distributions
Distributions paid on ADSs or preferred shares will generally be treated as dividends to the extent paid out of current or accumulated earnings and profits (as determined under U.S. federal income tax principles). Because we do not maintain calculations of our earnings and profits under U.S. federal income tax principles, it is expected that distributions generally will be reported to U.S. Holders as dividends. Subject to applicable limitations and the discussion above regarding concerns expressed by the U.S. Treasury, dividends paid by qualified foreign corporations to certain noncorporate U.S. Holders may be taxable at the rates applicable to long-term capital gains. A foreign corporation is treated as a qualified foreign corporation with respect to dividends paid on stock that is readily tradable on a securities market in the United States, such as the New York Stock Exchange where our ADSs are traded. You should consult your tax advisers regarding the availability of the reduced tax rate on dividends in your particular circumstances.
The amount of a dividend will include any amounts withheld by us in respect of Brazilian taxes. The amount of the dividend will be treated as foreign-source dividend income to you and will not be eligible for the dividends-received deduction generally allowed to U.S. corporations under the Code. Dividends will be included in your income on the date of your, or in the case of ADSs, the depositary’s, receipt of the dividend. The amount of any dividend income paid in reais will be a U.S. dollar amount calculated by reference to the exchange rate in effect on the date of such receipt regardless of whether the payment is in fact converted into U.S. dollars. If the dividend is converted into U.S. dollars on the date of receipt, you should not be required to recognize foreign currency gain or loss in respect of the dividend income. You may have foreign currency gain or loss if the dividend is converted into U.S. dollars after the date of receipt.
Subject to applicable limitations that may vary depending upon your circumstances and subject to the discussion above regarding concerns expressed by the U.S. Treasury, Brazilian income taxes withheld from dividends on preferred shares or ADSs will be creditable against your U.S. federal income tax liability. The rules governing foreign tax credits are complex and, therefore, you should consult your tax adviser regarding the availability of foreign tax credits in your particular circumstances. Instead of claiming a credit, you may, at your election, deduct such Brazilian taxes in computing your taxable income, subject to generally applicable limitations under U.S. law. An election to deduct foreign taxes instead of claiming foreign tax credits must apply to all taxes paid or accrued in the taxable year to foreign countries and possessions of the United States.
Sale, Redemption or Other Disposition of Preferred Shares or ADSs
For U.S. federal income tax purposes, gain or loss you realize on the sale, redemption or other disposition of preferred shares or ADSs will generally be capital gain or loss, and will generally be long-term capital gain or loss if
you held the preferred shares or ADSs for more than one year. The amount of your gain or loss will equal the difference between your tax basis in the preferred shares or ADSs disposed of and the amount realized on the disposition, in each case as determined in U.S. dollars. If a Brazilian tax on gains is withheld on the sale or disposition of preferred shares or ADSs, a U.S. Holder’s amount realized will include the gross amount of the proceeds of such sale or disposition before deduction of the Brazilian tax. See “—Brazilian Tax Considerations—Taxation of Gains” for a description of when a disposition may be subject to taxation by Brazil. Such gain or loss will generally be U.S.-source gain or loss for foreign tax credit purposes. U.S. Holders should consult their tax advisors as to whether the Brazilian tax on gains may be creditable against the holder’s U.S. federal income tax on foreign-source income from other sources. In lieu of claiming a foreign tax credit, U.S. Holders may make an election to deduct foreign taxes, including the Brazilian tax, in computing their taxable income, subject to generally applicable limitations under U.S. law. An election to deduct foreign taxes instead of claiming foreign tax credits applies to all taxes paid or accrued in the taxable year to foreign countries and possessions of the United States.
Other Brazilian Taxes
 
You should note that any Brazilian IOF Tax (as discussed above under “—Brazilian Tax Considerations”) will not be a creditable foreign tax for U.S. federal income tax purposes, although you may be entitled to deduct such tax, subject to applicable limitations under U.S. law. You should consult your tax advisers regarding the U.S. federal income tax consequences of the payment of Brazilian IOF Tax, icludingincluding whether you may claim a deduction for such tax or should instead include the amount of tax paid in your initial basis in the preferred shares or ADSs.
 
Passive Foreign Investment Company Rules
 
We believe that we were not a “passive foreign investment company” (“PFIC”) for U.S. federal income tax purposes for our 2010 2013 taxable year. However, because PFIC status depends on the composition of a company’s income and assets and the market value of its assets from time to time, there can be no assurance that we will not be a PFIC for any taxable year. If we were a PFIC for any taxable year during which a U.S. Holder held preferred shares or ADSs, gain recognized by such U.S. Holder on a sale or other disposition (including(including certain pledges) of the preferred shares or ADSs would be allocated ratabl yratably over the U.S. Holder’s holding period for the preferred shares or ADSs. The amounts allocated to the taxable year of the sale or other disposition and to any year before we became a PFIC would be taxed as ordinary income. The amount allocated to each other taxable year would be subject to tax at the highest rate in effect for individuals or corporations, as appropriate, for such taxable year, and an interest charge would be imposed on the amount allocated to such taxable year. Further, to the extent that any distribution received by a U.S. Holder on its preferred shares or ADSs exceeds 125% of the average of the annual distributions on preferred shares or ADSs received by a U.S. Holder during the preceding three years or such holder’s holding period, whichever is shorter, that distribution would be subject to taxation in th ethe same manner as gain, described immediately above. Certain elections may be available that would result in alternative treatments (such as mark-to-market treatment) of the preferred shares or ADSs. U.S. Holders should consult their tax advisers to determine whether any of these elections would be available and, if so, what the consequences of the alternative treatments would be in those holders’ particular circumstances. If we are a PFIC for any taxable year during which a U.S. Holder owned our shares, the U.S. Holder will generally be required to file IRS Form 8621 with their annual U.S. federal income tax returns, subject to certain exceptions.
 
Information Reporting and Backup Withholding
 
Payments of dividends and sales proceeds that are made within the United States or through certain U.S.-related financial intermediaries generally are subject to information reporting and may be subject to backup withholding unless (i) you are ana U.S. corporation or other exempt recipient or (ii) in the case of backup withholding, you provide a correct taxpayer identification number and certify that you are not subject to backup withholding.
 
The amount of any backup withholding from a payment to you will be allowed as a credit against your U.S. federal income tax liability and may entitle you to a refund, provided that the required information is timely furnished to the Internal Revenue Service.
 
For taxable years beginning after March 18, 2010, new legislation requires certainCertain U.S. Holders who are individuals may be required to report information relating to stocktheir ownership of securities of a non-U.S. person, subject to certain exceptions (including an exception for stocksecurities held in custodialcertain accounts maintained by a U.S. financial institution)institutions). U.S. Holders are urged to consult their tax advisers regarding the effect, if any, of this legislationthese rules on their ownership and disposition of preferred shares or ADSs.
 
U.S. HOLDERS OF OUR PREFERRED SHARES OR ADSs SHOULD CONSULT THEIR OWN TAX ADVISERS AS TO THE BRAZILIAN, U.S. FEDERAL, STATE, LOCAL AND OTHER TAX CONSEQUENCES OF THE OWNERSHIP AND DISPOSITION OF OUR PREFERRED SHARES OR ADSs BASED UPON THEIR PARTICULAR CIRCUMSTANCES.
 
F. Dividends and Paying Agents
 
Not applicable.
 
G. Statement of Experts
 
Not applicable.
 
H. Documents on Display
 
We are subject to the information requirements of the Exchange Act, except that as a foreign issuer, we are not subject to the proxy rules or the short-swing profit disclosure rules of the Exchange Act. In accordance with these statutory requirements, we file or furnish reports and other information with the SEC. Reports and other information filed or furnished by us with the Commission may be inspected and copied at the public reference facilities maintained by the Commission at 100 F Street N.E.,NE, Washington, D.C. 20549. Copies of such material may be obtained by mail from the Public Reference Section of the Commission, 100 F Street N.E.,NE, Washington, D.C. 20549, at prescribed rates. You may also inspect these reports and other information at the offices of the New York Stock Exchange, 11 Wall Street, New York, New York 10005, on which our ADSs are listed.
 
In addition, the Commission maintains a website that contains information filed electronically, which can be accessed over the Internet at http://www.sec.gov.www.sec.gov.
 
We also file financial statements and other periodic reports with the CVM. Copies of our annual report on Form 20-F and documents referred to in this annual report and our bylaws will be available for inspection upon request at our offices at Rua Martiniano de Carvalho, 851Avenida Engenheiro Luis Carlos Berrini, 1371 - 21°32° Andar, 01321-001,04571-936, São Paulo, SP, Brasil.
 
I. Subsidiary Information
 
Not applicable.
 
 
We are exposed to several market risks as a result of our commercial operations, debts obtained to finance our activities and financial derivative instruments, including exchange rate risk, interest rate risk, debt acceleration risk and credit risk. To help us manage our risks, we conduct a valuation of our financial assets and liabilities in relation to market values based on available information and appropriate valuation methodologies. However, the interpretation of market information, as well as the selection of methodologies, requires considerable judgment and reasonable estimates in order to produce adequate realization values. As a result, our valuation estimates do not necessarily indicate the amounts, which will be realized in the current market. The use of different market approaches a nd/and/or methodologies for the estimates may have a significant effect on the estimated realization values.
 
We also enter into derivative instruments to manage the risks to which we are exposed in accordance with our risk management policy. All of our derivative instruments are intended to provide coverage against the risk of variation in foreign exchange, therefore, any changes in risk factors generate an opposite effect on the hedged item. We do not hold derivative instruments for speculative purposes.
 
To further assist our risk management, we conduct fair value analyses of our derivative financials instruments, as well as sensitivity analyses of our risk variables and our net exposure risk. For more details of the results of our valuation analysis, risk management strategies, and sensitivity analysis of our derivative financial instruments, please see Note 3136 to our 20102013 consolidated financial statements.
 
 
The depositary, The Bank of New York Mellon,Citibank N.A, collects its fees for delivery and surrender of ADSs directly from investors depositing shares or surrendering ADSs or from intermediaries acting for them. The depositary also collects fees for making distributions to investors by deducting those fees from the amounts distributed or by selling a portion of distributable property to pay the fees. The depositary may collect its annual fee for depositary services by deductions from cash distributions or by directly billing investors or by charging the book-entry system accounts of participants acting for them. The depositary may generally refuse to provide fee-attracting services until its fees for those services are paid.
 
Persons depositing or withdrawing shares must pay:
For:
$5.00 (or less)
Up to U.S. $5.00 per 100 ADSs (or portion of 100 ADSs)fraction thereof)
·      Issuance of ADSs includingupon deposit of Shares, excluding issuances resulting fromas a distributionresult of sharesdistributions
·      Delivery of Deposited Securities against surrender of ADSs
·      Distribution of cash dividends or other cash distributions (i.e., sale of rights and other entitlements)
·      Distribution of ADSs pursuant to (i) stock dividends or other free stock distributions, or (ii) exercise of rights to purchase additional ADSs
·      Distribution of securities other than ADSs or rights or other propertyto purchase additional ADSs (i.e., spin-off shares)
 
• Cancellation of ADSs for the purpose of withdrawal, including if the deposit agreement
terminates·      Depositary Services
 
A fee equivalent to the fee that would be
payable if securities distributed to you
had been shares and the shares had been
deposited for issuance of ADSs
• Distribution of securities distributed to
holders of deposited securities which
are distributed by the depositary to ADS
registered holders
Registration or transfer fees
• Transfer·      Registration of Shares or other Deposited Securities on the share register and registrationapplicable to transfers of shares on our
share registerShares or other Deposited Securities to or from the name of the
depositary Custodian, the Depositary or its agent when you deposit
or withdraw sharesany nominees upon the making of deposits and withdrawals, respectively
 
Expenses of the depositary
·      Cable, telex and facsimile transmissions
(when and delivery expenses as are expressly provided in the deposit
agreement)Deposit Agreement
 
• Converting·      Conversion of foreign currency to U.S. dollars
Taxes (including applicable interest and penalties) and other governmental charges the depositary or the custodian have to pay on any ADS or share underlying an ADS, for example, stock transfer taxes, stamp duty or withholding taxes
·      As necessary
Any chargesFees and expenses incurred by the depositaryDepositary in connection with compliance with exchange control regulations and other regulatory requirements applicable to Shares, Deposited Securities, ADSs and ADRs
·      As necessary
Fees and expenses incurred by the Depositary, the Custodian, or its agents forany nominee in connection with the servicing the deposited securitiesor delivery of Deposited Property
·      As necessary

During 2010, we received from the depositary $138,676.86 for continuing annual stock exchange listing fees, standard out-of-pocket maintenance costs for the ADRs (consisting of the expenses of postage and envelopes for mailing annual and interim financial reports, printing and distributing dividend checks, electronic filing of U.S. Federal tax information, mailing required tax forms, stationery, postage, facsimile, and telephone calls), any applicable performance indicators relating to the ADR facility, underwriting fees and legal fees.
 
 
The Bank of New York Mellon
On January 28, 2013, we entered into a deposit agreement with Citibank N.A., pursuant to which Citibank N.A. became our depositary.
Citibank N.A has agreed to reimburse us for expenses it incurs that are related to establishment and maintenance expenses of the ADS program. The depositary has agreed to reimburse us for itsour continuing annual stock exchange listing fees. The depositary has also agreed to pay the standard out-of-pocket maintenance costs for the ADRs, which consist of the expenses of postage and envelopes for mailing annual and interim financial reports, printing and distributing dividend checks, electronic filing of U.S. Federal tax information, mailing required tax forms, stationery, postage, facsimile, and telephone calls. It has also agreed to reimburse us annually for certain investor relationshiprelations programs or special investor relations promotional activities. In certain instances, the depositary has agreed to provide additional payment spayments to us based on any applicable performance indicators relating to the ADR facility. There are limits on the amount of expenses for which the depositary will reimburse us, but the amount of reimbursement available to us is not necessarily tied to the amount of fees the depositary collects from investors. During 2013, we received from Citibank N.A., our depositary, US$2,130,201.54, for the services described above.

 
 
 
 
As of December 31, 2010,2013, we were not in default under any of our obligations and there were no dividend arrearages or delinquencies.
 
 
Law 10,303 of October 31, 2001 amended the provisions of the Brazilian Corporate Law relating to the rights of preferred shareholders. In order to comply with such modifications, at the extraordinary shareholders meeting held on 12/30/2002, an amendment to our bylaws was approved granting the preferred shareholders the right to receive dividends 10% higher than the dividends paid to common shareholders.None.
 
 
Disclosure Controls and Procedures
 
Our Chief Executive Officer, or CEO, and Chief Financial Officer, or CFO, are responsible for establishing and maintaining our disclosure controls and procedures. These controls and procedures were designed to ensure that information relating to us required to be disclosed in the reports that we file under the Securities Exchange Act of 1934, as amended, is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC. We evaluated these disclosure controls and procedures under the supervision of our CEO and CFO as of December 31, 2010.2013. Based on this evaluation, our CEO and CFO concluded that our disclosure controls and procedures were adequate and effective and were designed to ensure that material information relating to us and our consolidated subsidiaries are made known to them by ot hersothers within those entities to allow timely decisions relating to the required disclosure.
 
Management’s Annual Report on Internal Control over Financial Reporting
 
Management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) of the Exchange Act). The TelespTelefônica Brasil internal control system was designed to provide reasonable assurance as to the integrity and reliability of the published financial statements. All internal control systems, no matter how well designed, may have inherent limitations and can provide reasonable assurance that the objectives of the control system are met.
 
Management evaluated the effectiveness of internal control over financial reporting under the supervision of our Chief Executive Officer, or CEO and Chief Financial Officer (our Vice-President of Finance), or CFO as of December 31, 20102013 based on the criteria set out in the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”) framework, or the 1992 framework and concluded that, as of December 31, 2010,2013, our internal control over financial reporting was adequate and effective.
 
Our independent registered public accounting firm, Ernst & Young, Terco, has issued an attestation report on the effectiveness of our internal control over financial reporting as of December 31, 2010.2013. The report on the audit of our internal control over financial reporting is included herewith.
 
Attestation Report of the Registered Public Accounting Firm
 
Ernst & Young, Terco, the independent registered public accounting firm that has audited our consolidated financial statements, has issued an attestation report on the effectiveness of our internal control over financial reporting as of December 31, 2010.2013. This attestation report appears on page F-3.
 
Changes in Internal Control over Financial Reporting
 
Our internal audit department periodically evaluates our internal controls for the main cycles, documenting by flow charts the processes used in each cycle, identifying opportunities and suggesting improvements for the existing control mechanisms. There was no change in our internal control over financial reporting that occurred during the period covered by this annual report that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
 
 
 
Our Control and Audit Committee is comprised of a minimum of three (3) and a maximum of five non-executive(5) nonexecutive directors. See “Item 6. Directors, Senior Management and Employees—C. Board Practices—Committees—Control and Audit Committee.” Our Board of Directors has designated Luis Bastida Ibarguen, an independent member of our Board of Directors under Brazilian rules and a member of our Control and Audit Committee, as the company’sCompany’s “audit committee financial expert,” as such term is defined by the SEC. We anticipate that there will be some similar functions between the Control and Audit Committee and our statutory Fiscal Board (Conselho Fiscal), the latter of which meets the requirements of the general exemption from the listing standards for audit committees set forth in Exchange Act Rule 10A-3(c)(3). See “Item 16D—16D. Exemptions from the Listing Standards for Audit Committees.Committees Procedures.
 
 
Our Control and Audit Committee and our Board of Directors had approved a code of ethics (Normativa de Conduta para Financeiros da Telesp S/A). The code of ethics regulates the conduct of our managers in connection with the registration and control of financial and accounting information and their access to privileged and non-public information and data, in order to comply with the requirementsFully aware of the Sarbanes-Oxley Actimpact it may have on its stakeholders, Telefônica established ethical principles of conduct as a means of ensuring honesty, integrity and NYSE rules. Our code of ethics follows the code of our parent company, Telefónica S.A. The code of ethics applies to our Chief Executive Officer, Chief Financial Officer, Chief Operating Officer (whom we refer to as our General Executive Officer), our Officers and corresponding foregoing positions at our subsidiaries,trust, as well as to our executivesrespect for the law and human rights in all its activities. These Business Principles were approved in 2006 and serve as an official code of conduct for all the are as for financial, management and internal controls. The code applies generally to all those with responsibilities similar to those listed above.Group’s operations worldwide.
 
FollowingThe principles govern our ongoing commitmentactivities and relationships, generating greater trust among our audiences and optimizing long-term value for shareholders and society as a whole. We encourage all employees to transparencyfamiliarize themselves with these rules and obey them, and we invest in like-minded partners and suppliers. After the integration of Telefônica and Vivo, the conduct codes of the two companies were submitted to marketsan assessment, with a view to establishing common minimum standards applicable to the new company. The result of this work was submitted to the Business Principles Committee, comprising the Corporate Communications, Corporate Institutional Relations, Human Resources, Legal Investor Relations, President’s Secretariat and Audit areas. The Committee’s role is to make decisions related to compliance with the Business Principles and to supervisory authorities, as well as the adoption of high ethical standards in business, and basedmitigate previously mapped risks that have a direct impact on the guidelines set forth by Telefónica S.A.’s code of ethics, our code of ethics provides for values, such as:company’s strategy and reputation.
 
·  Transparency;
·  Honesty and integrity;
·  Compliance with laws and regulations, including, but not limited to, the securities markets rules and regulations and the rules and regulations related to insider trading and market manipulation;
·  Protection of confidential information and property, except when disclosure thereof is authorized or legally required; and
·  Reporting of suspected illegal or unethical behavior.
Our code of ethics is included in this Annual Report as an exhibit.All company employees have access to the standards governing decision making, purchase and contracting processes. Additionally, they have access to confidential channels through which they may make anonymous reports, ask questions and seek advice on questions related to the business principles.
 
 
E&YErnst Young acted as our independent auditor for the fiscal years ended December 31, 20102013, December 31, 2012 and December 31, 2009.2011. The chart below sets forth the total amount billed to us by E&YErnst Young for services performed in the years 20102013, 2012 and 2009,2011, and breaks down these amounts by category of service:
 

 
2010
  
2009
 
 
(in thousands of reais)
  
2013
  
2012
  
2011
 
       
(in thousands of reais)
 
Audit Fees
  4,474   4,591   6,647   11,589   7,002 
Audit-Related Fees
  755      2,782   2,772   1,305 
Tax Fees
  17   17         58 
All Other Services
               
Total
  5,246   4,608   9,429   14,361   8,365 
 
For the years ended December 31, 20102013, December 31, 2012 and December 31, 2009,2011, we paid our auditors, E&Y,Ernst Young  for auditing services rendered in the total amount of R$5,2469,429 thousand,  R$14,361 thousand and  R$4,6088,365 thousand, respectively.
 
Audit Fees
 
Audit fees are fees billed for the audit of our annual consolidated financial statements prepared for purposes of filingsfiling with the CVM and the SEC and for the reviews of our quarterly financial statements submitted on Form 6-K and to the audit with respect to processes required by Sarbanes-Oxley, with the purpose of certifying the effectiveness over our internal controls.
 
Audit-Related Fees
 
Refers to the auditing services and review with respect to our compliance with the targets established by ANATEL.ANATEL, as well as relates to auditing interim financial statements of subsidiaries for the purpose of restructuring process.
 
Tax Fees
 
Refers to accounting services with respect to the preparation of tax returns.
 
All Other Fees
 
Not applicable.
 
Pre-Approval Policies and Procedures
 
Our Control and Audit committee evaluates the results of all audit and audit-related services provided by our auditors. Our Control and Audit committee has the authority to approve services to be provided by our auditors that are not specifically included within the scope of the audit. Our Board of Directors, with advice from the Control and Audit Committee, is responsible for authorizing the audit services provided by E&Y,Ernst Young, the present auditor of the Company. Non-auditcompany. Nonaudit services are required to be pre-approved by the Control and Audit Committee pursuant to the policy for pre-approval of non-auditnonaudit services.
 
 
Brazilian Corporate Law requires that we have a statutory Fiscal Board (Conselho Fiscal). Our statutory Fiscal Board meets the requirements of the general exemption set forth in Exchange Act Rule 10A-3(c)(3). See “Item 6. Directors, Senior Management and Employees—C. Board Practices—Fiscal Board.” Our statutory Fiscal Board is primarily charged with certain advisory, oversight and review functions with respect to the company’s financial statements; however, the statutory Fiscal Board, as required by Brazilian Corporate Law, has only an advisory role and does not participate in the management of the company. Indeed, decisions of the statutory Fiscal Board are not binding on the company under Brazilian Corporate Law. Our Board of Directors, und erunder Brazilian Corporate Law, is the only entity with the legal capacity to appoint and retain any independent registered public accounting firm, and decide the budget appropriation with respect to such auditors.
 
Since Brazilian Corporate Law does not specifically grant our statutory Fiscal Board the power to establish receipt, retention and complaint procedures regarding accounting, internal control and audit matters, or create
policies for the confidential, anonymous treatment of employee concerns regarding accounting or auditing matters, we have established a Control and Audit Committee as a best corporate governance practice to address these various issues. See “Item 6. Directors, Senior Management and Employees—C. Board Practices—Committees—Control and Audit Committee.”
 
We do not believe that our use of a fiscal board in accordance with Brazilian Corporate Law in combination with our Control and Audit Committee, as opposed to the provisions set forth in Exchange Act Rule 10A-3(b), materially adversely affects the ability of the conselho fiscalConselho Fiscal to act independently, satisfy the other applicable requirements of Exchange Act Rule 10A-3 or to fulfill its fiduciary and other obligations under Brazilian law.
 
 
None.
 
 
Not applicable.
 
 
Principal Differences Between U.S. and Brazilian Corporate Governance Practices
 
On November 4, 2003, the SEC approved new corporate governance rules established by the NYSE. Pursuant to these rules, foreign private issuers that are listed on the NYSE, such as our company, must disclose any significant ways in which its corporate governance practices differ from those followed by U.S. companies under the listing rules of the NYSE.
 
The significant differences between our corporate governance practices and the NYSE corporate governance standards are as follows:
 
Independence of Directors and Independence Tests
 
The Brazilian Corporate Law and our bylaws require that our directors be elected by our shareholders at a general shareholders meeting. FifteenEleven of our directors were appointed by our common shareholders, and one director iswas appointed by representatives of our minority preferred shareholders. ThirteenSeven of our directors are independent in accordance with rules generally accepted in Brazil.
 
Both the Brazilian Corporate Law and CVM establish rules in relation to certain qualification requirements and restrictions, investiture, compensation, duties and responsibilities of companies’ executives and directors. We believe these rules provide adequate assurances that our directors are independent and such rules would permit us to have directors that would not otherwise pass the independence tests established by the NYSE.
 
Executive Sessions
 
According to the Brazilian Corporate Law, up to one-third of the members of the Board of Directors can be elected to executive positions. The remaining non-management directors are not expressly empowered to serve as a check on management, and there is no requirement that those directors meet regularly without management. Notwithstanding, our Board of Directors consists of fifteenten non-management directors, thirteenseven of whom are independent directors in accordance with rules generally accepted in Brazil, and as such, we believe we are in compliance with this standard.
 
Control and Audit Committee/Additional Requirements
 
Brazilian Corporate Law and our bylaws each require that we have a statutory Fiscal Board (Conselho Fiscal). See “Item 6. Directors, Senior Management and Employees—C. Board Practices—Fiscal Board.” Our statutory Fiscal Board meets the requirements of the general exemption from the listing standards for audit committees set
forth in Exchange Act Rule 10A-3(c)(3). See “Item 16D. Exemptions from the Listing Standards for Audit Committees.Committees Procedures.” Our statutory Fiscal Board is primarily charged with certain advisory, oversight and review functions with respect to the company’s financial statements. However, the statutory Fiscal Board, as required by Brazilian Corporate Law, has only an advisory role and does not participate in the management of the company. Indeed, decisions of the statutory Fiscal Board are not binding on the company under Brazilian Corporate Law. See “Item 6. Directors, Senior Management and Employees—C. Board Practices—Fiscal Board.”
 
In addition to our statutory Fiscal Board, we have established a Control and Audit committee as a best corporate governance practice in order to comply with the requirements of the Sarbanes-Oxley Act as described in Item 6C of this annual report. We anticipate that there will be some similar functions between the Control and Audit Committee and our statutory Fiscal Board.
 
Not applicable.
 
 
 
We have responded to Item 18 in lieu of responding to this Item.
 
 
Reference is made to pages F-1 through F-84.F-128.
 
 
Exhibit Numbernumber
 
Description
1.1 Bylaws of Telecomunicações de São PauloTelefônica Brasil S.A. – Telesp,, as amended (unofficial English translation).
   
2(a)2.1 Deposit Agreement dated as of July 27, 1998, as amended and restated as of August 13, 2010,January 28, 2013, among Telesp ParticipaçõesTelefônica Brasil S.A., The Bank of New York,Citibank, N.A., as Depositary, and Owners and Beneficial Owners of American Depositary Receipts issued thereunder thereunder.(1)
   
4(a)4.1 Contract and Justification of the Merger of Telefónica Data Brasil Holding S.A. into Telecomunicações De São Paulo S.A. – TelespTELESP and Partial Spin-Off of Telefónica Empresas S.A. dated March 9, 2006 2006.(2)
   
4(b)1Grant Contract for Fixed Commuted Telephone Service in Local Modality (Sector 31) between Agência Nacional De Telecomunicações and Telecomunicações De São Paulo S.A. – Telesp dated December 22, 2005 (unofficial English translation) (3)
4(b)2Grant Contract for Fixed Commuted Telephone Service in Local Modality (Sector 32) between Agência Nacional De Telecomunicações and Telecomunicações De São Paulo S.A. – Telesp dated December 22, 2005 (unofficial English translation) (3)
4(b)3Grant Contract for Fixed Commuted Telephone Service in Local Modality (Sector 34) between Agência Nacional De Telecomunicações and Telecomunicações De São Paulo S.A. – Telesp dated December 22, 2005 (unofficial English translation) (3)
4(b)4Grant Contract for Fixed Commuted Telephone Service in Long-Distance Modality (Sector 31) between Agência Nacional De Telecomunicações and Telecomunicações De São Paulo S.A. – Telesp dated December 22, 2005 (unofficial English translation) (3)
4(b)5Grant Contract for Fixed Commuted Telephone Service in Long-Distance Modality (Sector 32) between Agência Nacional De Telecomunicações and Telecomunicações De São Paulo S.A. – Telesp dated December 22, 2005 (unofficial English translation) (3)
4(b)6Grant Contract for Fixed Commuted Telephone Service in Long-Distance Modality (Sector 34) between Agência Nacional De Telecomunicações and Telecomunicações De São Paulo S.A. – Telesp dated December 22, 2005 (unofficial English translation) (3)
4(b)74.2 Certificate of Authorization to Provide Multimedia Communication Service for the Collective Interest, by and between “AgêAgência Nacional de Telecomunicações - ANATEL”– ANATEL and “Telecomunicações de São PauloGlobal telecom S.A. – Telesp” (unofficial English translation)(4)dated March 19, 2004 (English language summary). (3)
   
4.3Authorization Agreement of the Personal Mobile Service (Region II) between Agência Nacional de Telecomunicações – ANATEL and Telefonica Brasil S.A. dated January 18, 2010 (English language summary).
4.4Authorization Agreement of the Personal Mobile Service (Region III) between Agência Nacional de Telecomunicações – ANATEL and Telefonica Brasil S.A. dated January 18, 2010 (English language summary).
4.5Authorization Agreement to Provide Commuted Fixed Telephone Service in Local Modality (Regions I and II) between Agência Nacional De Telecomunicações and Telefonica Brasil S.A. dated September 5, 2011 (English language summary).
4.6Certificate of Authorization to Provide Commuted Fixed Telephone Service in National Long-Distance Modality (Regions I and II) between Agência Nacional de Telecomunicações – ANATEL and Telefonica Brasil S.A. dated September 5, 2011 (English language summary).
4.7Certificate of Authorization to Provide Commuted Fixed Telephone Service in International Long-Distance Modality (Regions I and II) between Agência Nacional de Telecomunicações – ANATEL and Telefonica Brasil S.A. dated September 5, 2011 (English language summary).
4.8Authorization Agreement of the Personal Mobile Service (Region I) between Agência Nacional de Telecomunicações – ANATEL and Telefonica Brasil S.A. dated February 7, 2012 (English language summary).
4.9Authorization Agreement for Spectrum Blocks Associated with Personal Mobile Service (Region III) between Agência Nacional de Telecomunicações – ANATEL and Telefonica Brasil S.A. dated October 16, 2012 (English language summary).

Exhibit number
Description
4.10
Authorization Agreement for Spectrum Blocks Associated with Personal Mobile Service (Region II) between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A. dated October 16, 2012 (English language summary).
4.11
Authorization Agreement for Spectrum Blocks Associated with Personal Mobile Service (Region III) between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A. dated October 16, 2012 (English language summary).
4.12
Authorization Agreement for Spectrum Blocks Associated with Personal Mobile Service and Multimedia Communication (Areas identified by the National Codes 13, 14, 15, 16, 17, 18 and 19, in the state of São Paulo) between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A. dated October 16, 2012 (English language summary).
4.13
Authorization Agreement for Spectrum Blocks Associated with Personal Mobile Service and Multimedia Communication (States of Alagoas, Ceará, Minas Gerais, Paraíba, Pernambuco, Piauí, Rio Grande do Norte and Sergipe) between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A. dated October 16, 2012 (English language summary).
4.14Authorization Agreement for Conditional Access Service in the Brazilian territory between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A.
4.15Authorization Agreement for Conditional Access Service in the Brazilian territory between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A.
4.16Authorization Agreement for Conditional Access Service in the Brazilian territory between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A.
4.17Authorization Agreement for Conditional Access Service in the Brazilian territory between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A.
4.18
Authorization Agreement for Conditional Access Service in the Brazilian territory between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A.
4.19
Authorization Agreement for Conditional Access Service in the Brazilian territory between Agência Nacional de Telecomunicações – ANATEL and Telefônica Brasil S.A.
8.1 List of Subsidiaries
   
11.1 Code of Ethics of Telecomunicações de São PauloTelefônica Brasil S.A. – Telesp (3)(4)
   
12.1 Section 302 Certification of the Chief Executive OfficerOfficer.
   
12.2 Section 302 Certification of the Chief Financial OfficerOfficer.
   
13.1 Section 906 Certification of the Chief Executive OfficerOfficer.
   
13.2 Section 906 Certification of the Chief Financial OfficerOfficer.

(1)Incorporated by reference to our Registration Statement of American Depositary Receipt shares on Form F-6POSF-6 (No. 333-146901)333-185518) filed with the Commission on July 30, 2010.December 17, 2012.
 
(2)Incorporated by reference to our form CB filed with the Commission on March 14, 2006.
 
(3)Incorporated by reference to our annual report on Form 20-F (No. 001-14475) filed with the Commission on April 12, 2006.March 20, 2013.
 
(4)Incorporated by reference to our annual report on Form 20-F (No. 001-14475) filed with the Commission on April 16, 2007.
 

 
 
 
The following explanations are not intended as technical definitions, but rather to assist the reader in understanding certain terms as used in this Annual Report.
 
AICE: Acesso Individual Classe Especial is a mandatory plan offered by the telecommunication providers to low-income customers. Includes different pricing schemes for the Basic Plan (Plano Básico) and the Mandatory Offer Alterative Plan (Plano Alternativo de Oferta Obrigatória).
ADSL: Asymmetric digital subscriber line. ADSL technology allows more data to be sent over existing copper telephone lines.
 
Analog: A mode of transmission or switching that is not digital, e.g., the representation of voice, video or other modulated electrical audio signals which are not in digital form.
 
BLEC:  Building local exchange carrier. A BLEC is a service provider that delivers telecommunication services within a specific building. BLECs aggregate traffic atCDMA: Code Division Multiple Access, an aerial interface technology for cellular networks based on spectral spreading of the particular siteradio signal and employ a single broadband connection for local access.channel division in the code domain.
 
CDMA 2000 1xEV-DO: 3G (third generation) access technology with data transmission speed of up to 2.4 megabytes per second.
Cellular service: A cellular telecommunications service provided by means of a network of interconnected low-powered base stations, each of which covers one small geographic cell within the total cellular telecommunications system service area.
 
CSP:CSP: long-distance carrier selection.
 
Digital: A mode of representing a physical variable such as speech using digits 0 and 1 only. The digits are transmitted in binary form as a series of pulses. Digital networks allow for higher capacity and higher flexibility through the use of computer-related technology for the transmission and manipulation of telephone calls. Digital systems offer lower noise interference and can incorporate encryption as a protection from external interference.
 
DTH:DTH: A special type of service that uses satellites for the direct distribution of television and audio signs for subscribers.
 
FATOR X:X: A measurement of the company’s productivity, calculated by ANATEL, which is discounted by the inflation rate and is used for the calculation of the annual rate adjustment applicable to telecommunications companies.
 
FTTH:FTTH: Internet access through Fiber Optic (“Fiber to the Home”).
 
FWT: Fixed-phones using the wireless network (“Fixed Wireless Telephone”).
GSM: Global System for Mobile Communications, a service rendered by concession from ANATEL for a specific frequency range.
Internet: A collection of interconnected networks spanning the entire world, including university, corporate, government and research networks from around the globe. These networks all use the IP (Internet Protocol) communications protocol.
 
IP (Internet protocol): An interconnection protocol for sub-networks, in particular for those with different physical characteristics used by the Internet.
 
IPTV:IPTV: Pay TV with video broadcast offered through the use of the IP protocol.
 
MMDS:MMDS: (Multichannel Multipoint Distribution Service ):Service): It’s a wireless telecommunications technology, used for general-purpose broadband networking or, more commonly, as an alternative method of cable television programming reception.
 
Net additions: total number of new customers acquired in any period minus the reduction in the number of customers.
Network: An interconnected collection of elements. In a telephone network, these consist of switches connected to each other and to customer equipment. The transmission equipment may be based on fiber-opticfiber optic or metallic cable or point-to-point radio connections.
 
Network usage charge: Amount paid per minute charged by network operators for the use of their network by other network operators.
 
PBX (Private Branch Exchange): Telephone switchboard for private use, but linked to a telephone network.
 
PGA-SMP: SCMPlano Geral de Autorizações do Serviço Móvel Pessoal: multimedia communication services,, or (“serviços de comunicação multimídia”).General Plan of Authorizations for the Personal Mobile Services.
 
PGO: SMPPlano Geral de Outorgas:, or General Plan of Grants.
PUC: Prestação Utilidade Comodidade, which are convenience services offered to fixed-line customers, such as caller ID, voicemail, call forwarding, etc.
SCM: Serviço de Comunicação Multimídia or multimedia communication services.
SMP: Serviço Móvel Pessoal or Personal Mobile Service, or, (Serviço Móvel Pessoal).a service rendered pursuant to an authorization granted by ANATEL to provide mobile service in a specific frequency range.
 
SMS: text messaging services for wireless devices, which allow customers to send and receive alphanumerical messages.
STFC: STFC (ServiçServiço Telefônico Fixo Comutado):Comutado  Transmission, or the transmission of voice and other signals between determined fixed points.
 
Switch: Devices used to set up and route telephone calls either to the number called or to the next switch along the path. They may also record information for billing and control purposes.
 
TDMA: Time Division Multiple Access, a radio interface technology for cellular networks based on spectral spreading of the radio signal and channel division in the time domain.
Universal service: The obligation to supply basic service to all users throughout a national territory at reasonable prices.
 
VOIP:VOIP: Voice over Internet Protocol, is a technology for transmitting voice using the internet.Internet.
 
VOD:VOD: Video on demand systems allow users to select and watch/listen to video or audio content on demand.
VU-M: Valor de Remuneração de Uso de Rede do Serviço Móvel Pessoal, or Compensation Value for Network Use of Personal Mobile Service.
WAP: Wireless Application Protocol, an open and standardized protocol started in 1997, which allows access to Internet servers through specific equipment, a WAP Gateway at the carrier, and WAP browsers in customers’ wireless devices.
WCDMA: Wide-Band Code-Division Multiple Access, a technology for wideband digital radio communications of Internet, multimedia, video and other bandwidth-demanding applications.
Wireless devices: wireless appliances that we sell, including cellular handsets, wireless handheld devices and wireless broadband cards.
 
 
 
The registrant hereby certifies that it meets all of the requirements for filing on Form 20-F and that it has duly caused and authorized the undersigned to sign this annual report on its behalf.
 
TELEFÔNICA BRASIL S.A.TELECOMUNICAÇÕES DE SÃO PAULO S.A.—TELESP
  
  
By:/s/ Antonio Carlos Valente da Silva
 
 Name:Antonio Carlos Valente da Silva
 
 Title:Chief Executive Officer

  
By:/s/ Paulo Cesar Pereira Teixeira 
 By:Name:/s/ Gilmar RobertoPaulo Cesar Pereira CamurraTeixeira
 Title:General and Executive Officer

By:/s/ Alberto Manuel Horcajo Aguirre
 Name:Gilmar Roberto Pereira CamurraAlberto Manuel Horcajo Aguirre
 Title:Chief Financial Officer and Investor Relations Officer

Date: March 1, 2011
19, 2014
 
 
 
Telefônica Brasil S.A.

Telecomunicações de São Paulo S.A. - Telesp

Consolidated Financial Statementsstatements

As of and for the years ended December 31, 20102013, 2012 and 2009 and January 1, 20092011

Contents









The Board of Directors and Shareholders of Telecomunicações de São PauloTelefônica Brasil S.A. – TELESP

We have audited the accompanying consolidated balance sheets of Telecomunicações de São Paulo S.A.- TELESPTelefônica Brasil S.A. and subsidiariessubsidiary as of December 31, 20102013 and 20092012 and January 1, 2009,2012, and the related consolidated statements of income, comprehensive income, changes in shareholders' equity, and cash flows for each of the three years in the period ended December 31, 2010 and 2009.2013. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of Telecomunicações de São PauloTelefônica Brasil S.A. – TELESP and subsidiaries atsubsidiary as of December 31, 20102013 and 20092012 and January 1, 2009,2012, and the consolidated results of their operations and their cash flows for each of the three years thenin the period ended December 31, 2013, in conformity with International Financial Reporting Standards (IFRS) as issued by the International Accounting Standards Board.

As discussed in Note 2.1 to the consolidated financial statements, the Company adopted IFRS 11 Joint Arrangements effective January 1, 2013, which has been retrospectively applied from January 1, 2012.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), Telecomunicações de São Paulo. Telefônica Brasil S.A. - TELESP'sand subsidiary’s internal control over financial reporting as of December 31, 2010,2013, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (1992 Framework) and our report dated February 7, 201125, 2014 expressed an unqualified opinion thereon.


São Paulo, February 7, 201125, 2014

ERNST & YOUNG TERCO
Auditores Independentes S.S.

/s/ Alexandre Hoeppers
Alexandre Hoeppers
Partner

 
 
 
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

The Board of Directors and Shareholders of Telecomunicações de São PauloTelefônica Brasil S.A. – TELESP

We have audited Telecomunicações de São PauloTelefônica Brasil S.A. – TELESP’sand subsidiary’s internal control over financial reporting as of December 31, 2010,2013, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (1992 Framework) (the COSO criteria). Telecomunicações de São PauloTelefônica Brasil S.A. - TELESP’sand subsidiary’s management is responsible for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s annual report on internal control over financial reporting. Our responsibility is to express an opinion on the company’sTelefônica Brasil S.A. and subsidiary’s internal control over financial reporting based on our audit.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

In our opinion, Telecomunicações de São PauloTelefônica Brasil S.A. - TELESPand subsidiary maintained, in all material respects, effective internal control over financial reporting as of December 31, 2010,2013, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of Telecomunicações de São PauloTelefônica Brasil S.A. – TELESP and subsidiariessubsidiary as of December 31, 20102013 and 20092012 and January 1, 2009,2012, and the related consolidated statements of income, comprehensive income, shareholders’changes in shareholders' equity, and cash flows for each of the three years in the period ended December 31, 2010 and 20092013 and our report dated February 7, 201125, 2014 expressed an unqualified opinion thereon.
 
São Paulo, February 7, 201125, 2014

ERNST & YOUNG TERCO
Auditores Independentes S.S.

/s/ Alexandre Hoeppers
Alexandre Hoeppers
Partner

 

Telecomunicações de São Paulo S.A. - Telesp

Consolidated Balance sheets
As of December 31, 20102013 and 2009 and January 1, 20092012
(In thousands of reais)

       
     As of December 31,  As of January 1, 
  Note  2010  2009  2009 
Assets            
Current assets     5,147,449   6,482,880   5,878,467 
                
Cash and cash equivalents 5 and 31   1,556,715   2,277,016   1,741,006 
Trade accounts receivable, net  6   2,546,225   2,988,798   3,152,831 
Inventories  7   77,499   148,436   164,410 
Recoverable taxes  8.1   659,357   712,663   448,217 
Derivatives  31   166   575   95,747 
Other  9   307,487   355,392   276,256 
Noncurrent assets      14,818,845   14,159,868   14,445,198 
Trade accounts receivable, net  6   67,343   66,225   61,563 
Recoverable taxes  8.1   326,677   143,913   136,228 
Deferred taxes  8.2   503,679   564,064   854,214 
Escrow deposits  10   1,710,683   1,335,340   1,142,528 
Other  9   178,455   244,422   156,312 
Investments  11   100,837   340,299   301,830 
Property, plant and equipment, net  12   10,200,697   9,672,137   9,868,933 
Intangible assets, net  13   1,730,474   1,793,468   1,923,590 
Total assets      19,966,294   20,642,748   20,323,665 
     Consolidated 
ASSETS Note   12.31.13  12.31.12 - Restated  
1.1.12 -
Restated
 
              
CURRENT ASSETS     15,936,633   16,209,181   11,759,744 
Cash and cash equivalents 5   6,543,936   7,133,485   2,889,543 
Trade accounts receivable, net 6   5,802,859   5,546,938   5,128,142 
Inventories 7   505,615   387,809   471,721 
Taxes recoverable 8.1   2,191,962   2,052,421   2,495,065 
Judicial deposits and garnishments 9   204,165   126,625   116,421 
Derivative transactions 36   89,499   41,109   1,840 
Prepaid expenses 10   257,286   248,337   255,056 
Dividend and interest on equity 19   1,140   1,140   772 
Other assets 11   340,171   671,317   401,184 
                
NONCURRENT ASSETS     53,604,442   54,041,911   53,728,817 
Short-term investments pledged as collateral 5   106,455   109,708   124,668 
Trade accounts receivable, net 6   257,086   93,378   84,855 
Taxes recoverable 8.1   368,388   738,965   1,014,959 
Deferred taxes 8.2   210,294   1,027,888   1,427,499 
Judicial deposits and garnishments 9   4,148,355   3,909,268   3,374,490 
Derivative transactions 36   329,652   286,278   225,935 
Prepaid expenses 10   25,364   31,396   32,138 
Other assets 11   127,793   92,308   96,049 
Investments 12   86,349   142,881   152,256 
Property, plant and equipment, net 13   18,441,647   17,604,144   17,146,521 
Intangible assets, net 14   29,503,059   30,005,697   30,049,447 
                
TOTAL ASSETS     69,541,075   70,251,092   65,488,561 
 
The accompanying notes are an integral part of these Consolidated Financial Statements.

             
LIABILITIES AND EQUITY Note   12.31.13  12.31.12 - Restated  
1.1.12 -
Restated
 
CURRENT LIABILITIES     13,768,244   13,536,792   12,740,699 
Personnel, social charges and benefits 15   431,403   416,252   495,527 
Trade accounts payable 16   6,914,009   5,889,068   6,038,149 
Taxes, charges and contributions 17   1,315,164   1,781,250   1,691,737 
Loans, financing and lease 18.1   1,236,784   1,270,122   1,000,082 
Debentures 18.2   286,929   702,215   468,624 
Dividend and interest on equity 19   1,187,556   467,831   972,986 
Provisions 20   561,403   496,790   416,313 
Derivative transactions 36   44,463   29,586   51,162 
Deferred revenue 21   817,551   734,573   761,268 
Payable from reverse split of fractional shares     389,220   389,510   389,953 
Authorization license     95,768   994,977   - 
Other liabilities 22   487,994   364,618   454,898 
                
NONCURRENT LIABILITIES     12,878,389   12,033,180   9,417,077 
Personnel, social charges and benefits 15   18,698   13,224   15,160 
Taxes, charges and contributions 17   75,074   488,749   433,071 
Deferred taxes 8.2   722,634   1,216,651   788,954 
Loans, financing and lease 18.1   3,215,156   3,774,461   3,968,513 
Debentures 18.2   4,014,686   2,253,690   787,807 
Provisions 20   4,062,410   3,453,637   2,838,028 
Derivative transactions 36   24,807   26,545   78,369 
Deferred revenue 21   253,661   303,362   156,266 
Liabilities for post-retirement benefit plans 35   370,351   392,269   308,893 
Other liabilities 22   120,912   110,592   42,016 
                
TOTAL EQUITY     42,894,442   44,681,120   43,330,785 
                
EQUITY     42,894,442   44,681,120   43,330,785 
Capital 23   37,798,110   37,798,110   37,798,110 
Capital reserves 23   2,686,897   2,686,897   2,719,665 
Income reserves 23   1,287,496   1,100,000   877,322 
Bonus on acquisition of interest from non-controlling shareholders 23   (70,448)  (70,448)  (29,929)
Other comprehensive income 23   16,849   17,792   7,520 
Additional dividend proposed 23   1,175,538   3,148,769   1,953,029 
Non-controlling interest     -   -   5,068 
                
TOTAL LIABILITIES AND EQUITY     69,541,075   70,251,092   65,488,561 

The accompanying notes are an integral part of these Consolidated Financial Statements.


Consolidated Income Statements
For the years ended December 31, 2013, 2012 and 2011
(In thousands of reais, except earnings per share data)


          
     As of December 31,  As of January 1, 
  Note  2010  2009  2009 
Liabilities and shareholders’ equity            
Current liabilities     5,719,846   6,372,350   5,529,710 
Payroll and related accruals  14   307,245   142,185   174,672 
Trade accounts payable      2,780,672   2,362,422   2,314,698 
Taxes payable  15   972,123   933,298   938,260 
Loans and financing  16   420,412   256,753   502,503 
Debentures  17   -   1,510,806   16,339 
Dividends and interest payable to shareholders  18   450,897   495,543   758,561 
Provisions  19   240,213   183,308   128,488 
Derivatives obligations  31   9,502   8,389   15,200 
Other  20   538,782   479,646   680,989 
Non-current liabilities      2,579,334   2,970,096   4,411,725 
Taxes payable  15   38,707   22,284   7,250 
Loans and financing  16   1,405,314   1,752,402   1,717,352 
Debentures  17   -   -   1,500,000 
Provisions  19   665,856   756,263   899,769 
Post-retirement benefit plans liability  30   219,000   191,927   148,770 
Derivatives obligations  31   18,542   23,282   22,148 
Other  20   231,915   223,938   116,436 
Shareholders’ equity  21   11,667,114   11,300,302   10,382,230 
Capital      6,575,480   6,575,480   6,575,480 
Capital reserves      2,733,562   2,733,562   2,733,562 
Legal reserve      659,556   659,556   659,556 
Accumulated deficit      -   (8,759)  (58,571)
Other comprehensive income      4,417   88,817   77,094 
    Additional dividend proposed      1,694,099   1,251,646   395,109 
Total liabilities and shareholders’ equity      19,966,294   20,642,748   20,323,665 
  Note  2013  
2012-
Restated
  
2011-
Restated
 
Net operating revenue 24   34,721,897   33,919,656   29,116,644 
Cost of sales 25   (17,542,167)  (16,557,444)  (15,035,163)
Gross profit     17,179,730   17,362,212   14,081,481 
Operating income (expenses)     (12,302,606)  (10,150,704)  (8,285,386)
Selling expenses 26   (9,686,170)  (8,693,696)  (6,948,211)
General and administrative expenses 27   (2,177,891)  (2,145,308)  (1,782,971)
Equity pickup 12   (55,150)  588   4,305 
Other operating income (expenses), net 28   (383,395)  687,712   441,491 
                
Operating income before financial income (expenses)     4,877,124   7,211,508   5,796,095 
Financial income 29   1,748,277   1,281,105   1,102,056 
Financial expense 29   (1,963,037)  (1,572,369)  (1,243,051)
                
Income before taxes     4,662,364   6,920,244   5,655,100 
Income and social contribution taxes 30   (946,419)  (2,468,063)  (1,292,901)
Net income for the year     3,715,945   4,452,181   4,362,199 
                
Attributed to:               
Noncontrolling interests     -   (1,392)  6,881 
Controlling interest     3,715,945   4,453,573   4,355,318 
                
                
Basic and diluted earnings per common share     3.10   3.72   4.40 
Basic and diluted earnings per preferred share     3.41   4.09   4.84 


The accompanying notes are an integral part of these Consolidated Financial Statements.
 
 

 

Telecomunicações de São Paulo S.A. - Telesp
For the years ended December 31, 20102013, 2012 and 20092011
(In thousands of reais, except earnings per share data)reais)

       
  Note  2010  2009 
Net operating revenue  22   15,756,144   15,805,955 
Cost of goods and services  23   (8,792,898)  (9,091,750)
Gross profit      6,963,246   6,714,205 
             
Operating expenses      (3,416,519)  (3,316,227)
Selling  23   (2,550,741)  (2,536,902)
General and administrative  23   (1,087,043)  (754,984)
Equity in earnings of associates  11   2,889   18,788 
Other operating income (expenses), net
  24   218,376   (43,129)
Operating income before financial expenses      3,546,727   3,397,978 
Financial expense, net  25   (120,738)  (188,792)
Income before income tax and social contribution      3,425,989   3,209,186 
Income tax and social contribution  26   (1,027,153)  (1,005,097)
Net income for the year      2,398,836   2,204,089 
Attributed to:            
Participation of non-controlling shareholders      -   - 
Equity holders of the parent company      2,398,836   2,204,089 
             
Basic and diluted earnings per share - common      4,45   4,08 
Basic and diluted Earnings per share - preferred      4,89   4,49 

  2013  
2012 -
Restated
  
2011 -
Restated
 
Net income for the year  3,715,945   4,452,181   4,362,199 
Unrealized losses on investments available for sale  (13,466)  (5,536)  (5,170)
Taxes ­­4,578   1,882   1,758 
   (8,888)  (3,654)  (3,412)
Cumulative translation adjustments - operations in foreign currency  11,525   5,731   4,520 
Other comprehensive income to be reclassified to gains (losses) for subsequent periods  2,637   2,077   1,108 
Actuarial gains (losses) and limitation effect of the assets of surplus plans  21,612   (69,782)  (65,176)
Taxes  (7,348)  23,726   22,179 
   14,264   (46,056)  (42,997)
Gains (losses) - derivative transactions  (5,424)  12,416   3,022 
Taxes  1,844   (4,221)  (1,027)
   (3,580)  8,195   1,995 
             
             
Other comprehensive income not to be reclassified to gains (losses) for subsequent periods  10,684   (37,861)  (41,002)
             
Comprehensive income for the year  3,729,266   4,416,397   4,322,305 
             
Attributable to:            
Noncontrolling interests  -   (1,392)  6,881 
Controlling interest  3,729,266   4,417,789   4,315,424 
 

The accompanying notes are an integral part of these Consolidated Financial Statements.
 

Telecomunicações de São Paulo S.A. - Telesp

Consolidated StatementStatements of comprehensive incomechanges in shareholders´ equity
For the years ended December 31, 20102013, 2012 and 20092011
(In thousands of reais – except earnings per share data)reais)
  Capital  Premium on acquisition of non-controlling interest  Special Goodwill reserve  Capital reserves  Treasury stock  Legal Reserve Tax Incentive Reserve  Retained Earnings  Additional proposed dividend  Others comprehensive income  Company’s equity  Non-controlling interest   
Total equity
 
                                                    
Balances at December 31, 2010  6,575,480   -   63,074   2,688,207   (17,719)  659,556      -   1,694,099   4,417   11,667,114   -   11,667,114 
                           -   -                     
Proposed additional dividend for 2010  -       -   -   -   -   -   -   (1,694,099)  -   (1,694,099)  -   (1,694,099)
Expired dividends and interest on equity  -   -   -   -   -   -   -   107,874   -   -   107,874   -   107,874 
Capital increase due to merger of Vivo Part. Shares  31,222,630   -   -   47,723   -   -   -   -   -   -   31,270,353   -   31,270,353 
Withdrawal rights to shareholders due to the Vivo merger  -   -   -   -   (3)  -   -   -   -   -   (3)  -   (3)
Repurchase of shares  -       -   -   (61,617)  -   -   -   -   -   (61,617)  -   (61,617)
Non-controlling interest  -   (29,929)  -   -   -   -   -   -   -   -   (29,929)  (1,813)  (31,742)
Other comprehensive income  -   -   -   -   -   -   -   (42,997)  -   3,103   (39,894)  -   (39,894)
Net income for the period  -   -   -   -   -   -   -   4,355,318   -   -   4,355,318   6,881   4,362,199 
Profit sharing:                                                    
Legal reserve  -   -   -   -   -   217,766   -   (217,766)  -   -   -   -   - 
Dividends  -   -   -   -   -   -   -   (382,400)  -   -   (382,400)  -   (382,400)
Interest on equity  -   -   -   -   -   -   -   (1,867,000)  -   -   (1,867,000)  -   (1,867,000)
Proposed additional dividend  -   -   -   -   -   -   -   (1,953,029)  1,953,029   -   -   -   - 
                           -                         
Balances at December 31, 2011  37,798,110   (29,929)  63,074   2,735,930   (79,339)  877,322   -   -   1,953,029   7,520   43,325,717   5,068   43,330,785 
                                                     
Additional dividend proposed for 2011  -   -   -   -   -   -   -   -   (1,953,029)  -   (1,953,029)  -   (1,953,029)
Unclaimed dividends and interest on equity  -       -   -   -   -   -   89,692   -   -   89,692   -   89,692 
Other changes      -   -       -   -   -   (3,240)  -   -   (3,240)  (23)  (3,263)
Repurchase of shares  -   -   -   -   (32,768)  -   -   -   -   -   (32,768)  -   (32,768)
Noncontrolling interests  -   (40,519)  -   -       -   -   -   -   -   (40,519)  (3,653)  (44,172)
Other comprehensive income  -       -       -   -   -   (46,056)  -   10,272   (35,784)  -   (35,784)
Net income for the year  -   -   -   -   -   -   -   4,453,573   -   -   4,453,573   (1,392)  4,452,181 
Allocation of income:                                                    
Legal reserve  -   -   -   -   -   222,678   -   (222,678)  -   -   -   -   - 
Interim dividend  -   -   -   -   -   -   -   (1,122,522)  -   -   (1,122,522)  -   (1,122,522)
Additional dividend proposed  -   -   -   -   -   -   -   (3,148,769)  3,148,769   -   -   -   - 
                                                     
Balances at December 31, 2012  37,798,110   (70,448)  63,074   2,735,930   (112,107)  1,100,000   -   -   3,148,769   17,792   44,681,120   -   44,681,120 
                                                     
Proposed additional dividend for 2012  -   -   -   -   -   -   -   -   (3,148,769)  -   (3,148,769)  -   (3,148,769)
Unclaimed dividend and interest on equity  -   -   -   -   -   -   -   116,825   -   -   116,825   -   116,825 
DIPJ adjustment - Tax incentives  -   -   -   -   -   -   1,699   (1,699)  -   -   -   -   - 
Other comprehensive income  -   -   -   -   -   -   -   14,264   -   (943)  13,321   -   13,321 
Net income for the year  -   -   -   -   -   -   -   3,715,945   -   -   3,715,945       3,715,945 
Allocation of income:                                                    
Legal reserve  -   -   -   -   -   185,797   -   (185,797)  -       -   -   - 
Interim interest on equity  -   -   -   -   -   -   -   (1,738,000)  -   -   (1,738,000)  -   (1,738,000)
Interim dividend  -   -   -   -   -   -   -   (746,000)  -   -   (746,000)  -   (746,000)
Additional dividend proposed  -   -   -   -   -   -   -   (1,175,538)  1,175,538   -   -   -   - 
                                                     
Balances at December 31, 2013  37,798,110   (70,448)  63,074   2,735,930   (112,107)  1,285,797   1,699   -   1,175,538   16,849   42,894,442   -   42,894,442 
Outstanding shares (in thousands)                                          1,123,269         
VPA - Net book value of Company's shares                                          38.19         


    
  2010  2009 
Net income for the year
 
  
2,398,836
 
   
2,204,089
 
 
Gains (Losses) on investments available for sale  (117,609)  22,251 
Taxes on (gains) losses on investments available for sale  39,987   (7,565)
Unrealized actuarial  gains (losses) and effect of the limitation of surplus plan assets  (60,585)  25,526 
Taxes on unrealized actuarial (gains) losses and effect of the limitation of surplus plan assets  18,522   (6,830)
Cumulative translation adjustments  (6,778)  (2,963)
Net Gains (Losses) recognized in equity  (126,463)  30,419 
Comprehensive income for the year  2,272,373   2,234,508 
Attributable to:        
Participation of non-controlling shareholders  -   - 
Equity holders of the parent company  2,272,373   2,234,508 
Basic and diluted comprehensive income per share - common  4,21   4,14 
Basic and diluted comprehensive income per share - preferred  4,63   4,56 

The accompanying notes are an integral part of these Consolidated Financial Statements.

 

Consolidated Statements of cash flows
For the years ended December 31, 2013, 2012 and 2011
(In thousands of reais)


  2013  
2012 -
Restated
  
2011 -
Restated
 
Cash generated by operating activities         
Income before taxes  4,662,364   6,920,244   5,655,100 
             
Items not affecting cash            
Expenses (revenues) not representing changes in cash  8,440,826   6,147,922   5,677,524 
Depreciation and amortization  5,643,310   5,491,776   4,584,596 
Foreign exchange (gains) losses on loans  98,105   (1,254)  89,549 
Monetary (gains) losses  142,289   51,860   (30,323)
Equity pickup  55,150   (588)  (4,305)
Losses on write-off/sale of goods  (122,598)  (1,049,014)  (482,109)
Provision for impairment - accounts receivable  741,274   654,273   506,581 
Provision (reversal) of trade accounts payable  579,225   (73,645)  365,415 
Provision (Write-offs and reversals of) for impairment – inventories  (5,901)  791   (8,966)
Pension plans and other post-employment benefits  26,986   (3,244)  (1,163)
Provisions for tax, labor, civil and regulatory contingencies   660,771   514,840   255,420 
Interest expense  596,292   560,885   416,426 
Provision for (Reversal of) divestiture  19,437   (7,854)  (33,138)
Provisions for customer loyalty program  8,915   14,026   9,861 
Others  (2,429)  (4,930)  9,680 
             
(Increase) decrease in operating assets:  (1,673,802)  (239,769)  (490,360)
Trade accounts receivable  (1,160,903)  (1,069,335)  (933,551)
Inventories  (111,905)  83,122   (47,355)
Taxes recoverable  (399,105)  589,745   - 
Other current assets  37,703   116,129   591,102 
Other noncurrent assets  (39,592)  40,570   (100,556)
             
Increase (decrease) in operating liabilities:  (1,853,108)  (2,774,400)  (2,714,149)
Personnel, social charges and benefits  20,625   (79,275)  (56,910)
Trade accounts payable  (490,538)  (614,237)  (277,632)
Taxes, charges and contributions  487,854   134,595   132,569 
Interest paid  (625,624)  (447,712)  (496,103)
Income and social contribution taxes paid  (868,395)  (1,480,205)  (1,398,239)
Other current liabilities  (341,427)  (219,415)  (520,179)
Other noncurrent liabilities  (35,603)  (68,151)  (97,655)
             
Total cash generated by operating activities  9,576,280   10,053,997   8,128,115 


Telecomunicações de São PauloTelefônica Brasil S.A. - Telesp

For the years ended December 31, 20102013, 2012 and 20092011
(In thousands of reais)
  Capital  
 
Special
 goodwill
 reserve
  
Capital
reserves
  
Treasure
shares
  
Legal
 reserve
  
Retained
 earnings
  
Additional
proposed
 dividend
  
Unrealized
gains on
available
for sale
securities,
net of tax
  
Cumulative
translation
adjustments
  
Total
shareholders’ 
equity
 
                               
Balances as of January 1, 2009  6.575.480   63.074   2,688,207   (17,719)  659.556   (58,571)  395,109   76,232   862   10.382,230 
                                         
Unclaimed dividends and interest on shareholders’ equity, net of taxes                      153,673               153,673 
Net income for the year                      2,204,089               2,204,089 
Other comprehensive income                      18,696       14,686   (2,963)  30,419 
Appropriations:                                        
Dividends                      (470,000)  (395,109)          (865,109)
Interest on shareholders’ equity                      (514,250)              (514,250)
Withholding tax on interest on shareholders’ equity                      (90,750)              (90,750)
Additional proposed dividend                      (1,251,646)  1,251,646           - 
                                         
Balances at December 31, 2009  6.575.480   63.074   2,688,207   (17,719)  659.556   (8,759)  1,251,646   90,918   (2,101)  11,300,302 
Unclaimed dividends and interest on shareholders’ equity, net of taxes                      134,440               134,440 
Net income for the year                      2,398,836               2,398,836 
Other comprehensive income                      (42,063)      (77,622)  (6,778)  (126,463)
Appropriations:                                        
Dividends                      (196,355)  (1,251,646)          (1,448,001)
Interest on shareholders’ equity                      (503,200)              (503,200)
Withholding tax on interest on shareholders’ equity                      (88,800)              (88,800)
Additional proposed dividend                      (1,694,099)  1,694,099           - 
Balances at December 31, 2010  6,575,480   63.074   2,688,207   (17,719)  659.556   -   1,694,099   13,296   (8,879)  11,667,114 


Number of shares outstanding at
the balance sheet date – in thousands
505,841
Book values of shares23.06
  2013  
2012 -
Restated
  
2011 -
Restated
 
          
Cash generated by (used in) investing activities         
          
Future capital contribution in subsidiaries  -   -   - 
Additions to PP&E and intangible assets (net of donations)  (5,837,172)  (4,546,663)  (4,653,565)
Cash received from sale of PP&E items  436,386   1,136,633   610,823 
Cash received from divestitures  -   7,551   - 
Redemption of (investments in) investments in guarantee  22,485   -   - 
Redemption of (increase in) judicial deposits  (168,075)  (326,577)  - 
Dividend and interest on equity received  2,577   8,217   21,640 
Cash and cash equivalents from consolidation of Companies  -   -   31,095 
Cash and cash equivalents through business combination  -   -   1,982,898 
Total cash generated by (used in) investing activities  (5,543,799)  (3,720,839)  (2,007,109)
             
Cash used in (generated by) financing activities            
             
Payment of loans, financing and debentures  (2,336,023)  (1,288,691)  (1,426,334)
Loans and debentures raised  2,229,134   2,815,825   2,123,727 
Payment net of derivative agreements  20,667   (45,413)  56,765 
Payment for reverse split of shares  (289)  -   - 
Dividend and interest on equity paid  (4,535,519)  (3,493,997)  (5,387,601)
Acquisition of noncontrolling interest  -   (44,172)  (33,850)
Repurchase of treasury stock  -   (32,768)  (61,620)
Total cash used in (generated by) financing activities  (4,622,030)  (2,089,216)  (4,728,913)
             
Increase (decrease) in cash and cash equivalents  (589,549)  4,243,942   1,392,093 
             
Cash and cash equivalents at beginning of year  7,133,485   2,889,543   1,497,450 
Cash and cash equivalents at end of year  6,543,936   7,133,485   2,889,543 
             
Changes in cash and cash equivalents for the year  (589,549)  4,243,942   1,392,093 


The accompanying notes are an integral part of these Consolidated Financial Statements.


December 31, 2013, 2012 and 2011
(In thousands of reais)

1.Operations and background

a)Background information

Telefônica Brasil S.A. (Company or Telefônica Brasil) is a publicly-traded corporation operating in telecommunication services and in the performance of activities that are necessary or useful in the rendering of such services in conformity with the concessions, authorizations and permits it has been or shall be granted. The Company, headquartered at Avenida Engenheiro Luiz Carlos Berrini, nº 1376, in the city of São Paulo, State of São Paulo, Brazil, is a member of Telefonica Group (Group), the telecommunications industry leader in Spain, also being present in several European and Latin American countries. At December 31, 2013 and 2012, Telefónica S.A., holding company of the Group, held a total of 73.81% direct and indirect interest in the Company, excluding treasury stock, including 91.76% common shares and 64.60% preferred shares.

b)Corporate restructuring

In order to streamline the Company’s organizational structure, to rationalize the services provided by its subsidiaries and to concentrate service provision into two operating entities, namely the Company and its wholly-owned subsidiary (Telefônica Data S.A., TData or subsidiary), on March 15, 2012, the Company filed with the Brazilian National Telecommunications Agency (ANATEL) a request for previous approval of corporate restructuring, which became legally feasible due to legislation changes applicable to Fixed Switched Telephone Service (STFC) operators through Law No. 12,485.

This corporate restructuring process was approved by ANATEL under Act No. 3,043, of May 27, 2013, as published in the Federal Official Gazette (DOU) of May 29, 2013, subject to the conditions thereunder.

The Board of Directors’ meeting of June 11, 2013 approved the terms and conditions of the corporate restructuring process involving the Company’s wholly-owned subsidiaries and subsidiaries.

The corporate restructuring included spin-offs and mergers of subsidiaries and of companies directly or indirectly controlled by the Company, so that the economic activities other than telecommunications services, including the provision of Value Added Services as defined in article 61 of the General Telecommunications Law (LGT) (with such activities being jointly and generally referred to as SVAs), provided by the various wholly-owned subsidiaries/subsidiaries were concentrated in TData and the telecommunication services were consolidated by the Company.

All of the spin-offs or split-ups, as the case may be, and the merger of the net assets of the companies involved in the restructuring process took place on the same date and had the same base date (April 30, 2013), as follows: the Company merged (i) the net assets of TData, arising from its spin-off, corresponding to the activities related to the provision of service of Multimedia Communication Service (SCM); (ii) the net assets of Vivo S.A. (Vivo), arising from its split-up, corresponding to the use of Personal Communication Services (SMP), Multimedia Communication Services (SCM) and STFC in local, domestic and international long distance calls in regions I and II of the General Service Concession Plan (PGO); (iii) the net assets of ATelecom S.A. (ATelecom), arising from its split-up, corresponding to the activities related to the provision of Conditional Access Audiovisual Services (SEAC) (through DTH technology) and SCM; and (iv) Telefônica Sistema de Televisão S.A. (TST), which concentrated the activities related to the provision of SEAC and SCM services before its merger into the Company.
 
 

The organization chart before the corporate restructuring is summarized as follows:

Please find below a brief description of spin-offs and mergers of companies involved in the Company’s corporate restructuring process.

Merger of Lemontree Participações S.A. (Lemontree), GTR-T Participações e Empreendimentos S.A. (GTR-T), Ajato Telecomunicações deLtda (Ajato), Comercial Cabo TV São Paulo S.A. - Telesp
ForTST into the years ended December 31, 2010Company, yet on the same date, TST merged its subsidiary Ajato and 2009
(In thousandsthe Company's wholly-owned subsidiaries Lemontree and GTR-T as well as their related subsidiaries Sul Paraná and CaTV. These entities were valued under the provisions of reais)article 227 of Law No. 6404/76, based on their respective book values as at April 30, 2013, as ratified by the general meeting held by TST. Merger thereof resulted in a R$102,512 increase in TST capital, under the terms of the Merger Protocol of these entities and of TST. After the merger  into TST of Lemontree, GTR-T, Ajato, CaTV and Sul Paraná ceased to exist. Except for the Company and TST, aforementioned companies were wholly-owned by T Brasil; therefore, the merger of these companies did not result in any refund to or protection of noncontrolling shareholders of the companies involved.

    
  2010  2009 
Cash flows from operations      
Income before income tax and social contribution  3,425,989   3,209,186 
Items that do not affect cash        
Expenses (revenues) not affecting cash  2,224,596   3,343,779 
Depreciation and amortization  1,913,494   2,505,475 
Monetary and exchange variations  (638)  (49,847)
(Gain) loss from equity in earnings of  associates  (2,889)  (18,788)
(Gain) loss on permanent asset disposals  (317,486)  14,374 
Provision for doubtful accounts  386,340   564,580 
Pension and other post-retirement benefits plans  4,504   6,433 
Interest expense  240,367   317,008 
Others  904   4,544 
         
(Increase) decrease in operating assets  (282,502)  (840,295)
Trade accounts receivable,net  87,501   (395,235)
Other current assets  9,776   (188,857)
Other noncurrent assets  (379,779)  (256,203)
         
         
Increase (decrease) in operating liabilities:  (835,825)  (1,263,197)
Payroll and related accruals  166,994   (9,584)
Accounts payable and accrued expenses  95,036   80,213 
Taxes other than income taxes  38,215   (64,994)
Other current liabilities  43,621   (272,808)
Tax, civil and labor provisions  (33,502)  8,204 
Other noncurrent liabilities  1,301   88,717 
Interest paid  (265,792)  (328,370)
Income and social contribution taxes paid  (881,698)  (764,575)
         
Merger of TST into the Company: TST was valued under the provisions of article 227 of Law No. 6,404/76, based on its respective book value as at April 30, 2013. Considering the merger of Lemontree, GTR-T, Ajato, CaTV and Sul Paraná into TST immediately before the merger of TST into the Company, the total amount of TST net assets (corresponding to the sum of net assets of TST and of the companies merged into it) merged by the Company totaled R$226,106.

Merger of TData net assets: The net assets of TData related to SCM services were spun off and merged into T Brasil, in order to concentrate in its equity the net assets related to SVAs. The amount of TData net assets merged by the Company was valued under the terms of article 227 of Law No. 6,404/76, based on its respective book value at April 30, 2013, as ratified by the Company’s general meeting. TData spun-off net assets totaled R$34,724.

Merger of Vivo net assets: Vivo was split up in order to segregate the operation of SMP, SCM and STFC activities in local, domestic and international long distance calls in regions I and II of PGO, with the related net assets being merged by the Company. Value-added services (SVAs) and other non-telecommunication services were merged into TData and Vivo ceased to exist. The amount of Vivo net assets merged by the
 
 
Cash provided by operations  4,532,258   4,449,473 
         
Cash flows generated from (used in) investing activities        
         
Capital increase in subsidiaries and associates  (3,557)  - 
Acquisition of  fixed and intangible assets, net of grants  (2,126,465)  (2,324,141)
Cash from sales of fixed assets  292,858   28,240 
Cash received from sales of investment  178,453   - 
         
Cash used in investing activities  (1,658,711)  (2,295,901)
         
Cash flows generated from (used in) financing activities        
         
Loans paid  (1,742,818)  (432,924)
New loans obtained  74,275   272,600 
Net payment on derivatives contracts  (5,399)  31,467 
Dividends and interest on shareholders’ equity paid  (1,919,906)  (1,488,705)
         
Cash used in financing activities  (3,593,848)  (1,617,562)
         
         
Increase (decrease) in cash and cash equivalents  (720,301)  536,010 
         
Cash and cash equivalents at beginning of year  2,277,016   1,741,006 
Cash and cash equivalents at end of year  1,556,715   2,277,016 
         
Changes in cash during the year  (720,301)  536,010 
Company was valued under the terms of article 227 of Law No. 6,404/76, based on its respective book value at April 30, 2013, as ratified by the Company’s general meeting. These net assets totaled R$10,228,352.

Merger of ATelecom net assets: ATelecom was split up in order to segregate the net assets related to value-added services provided by ATelecom, which were merged into TData. The net assets of ATelecoms remaining activities were merged into the Company and ATelecom ceased to exist. The amount of ATelecom net assets merged by the Company was valued under the terms of article 227 of Law No. 6,404/76, based on its respective book value at April 30, 2013, as ratified by the Company’s general meeting. These net assets totaled R$348,624.

The merger of companies and net assets previously described did not result in any capital increase or issue of new Company shares; accordingly, the corporate restructuring did not result in any changes in interests currently held by Company shareholders.

There is no question of replacing shares of noncontrolling shareholders of the spun-off companies with shares of the merging company, since the Company was, upon the merger of net assets and/or companies, as the case may be, the sole shareholder of the companies spun off/ merged. Accordingly, an equity valuation report at market price was not prepared for calculating the noncontrolling share replacement ratio as defined in article 264 of Law No. 6,404/76 and item VI, paragraph 1, article 2 of CVM Ruling No. 319/99, based on recent understandings expressed by the Brazilian Securities and Exchange Commission (CVM) regarding consultations in connection with similar restructuring processes and based on CVM Rule No. 559, of November 18, 2008.

The merger of entities and spun-off amounts previously described did not interrupt the operations and telecommunication services provided to their customers, and such services were entirely succeeded by the Company.

Company General Shareholders’ Meeting held on July 1, 2013 approved aforementioned corporate restructuring and the organization chart is now as follows:
 

The accompanying notes are an integral partrestructuring has been accounted for as a reorganization of these Consolidated Financial Statements.entities under common control without any substantive change to the equity value of the Company, since all of the entities involved were wholly-owned immediately before and immediately after the restructuring. Accordingly, the restructuring was recorded at the book values of the entities involved. However, as a result of the restructuring, the Company recognized a tax benefit and corresponding deferred tax asset for R$ 319,996, relating to certain tax attributes that were not expected to be realized by certain of the entities prior to the restructuring.

Notes to the consolidated financial statements
For the years ended December 31, 2010 and 2009 and January 1, 2008
(in thousands of reais)
Operations and background



 a)Controlling shareholders

Telecomunicações de São Paulo S.A.-Telesp (hereinafter “Telesp” or “Company”), is headquarted at Rua Martiniano de Carvalho, 851, in the capital of the State of São Paulo. Telesp belongs to the Telefónica Group, telecommunications industry leader in Spain which is also present in several European and Latin American countries. The Company is controlled by Telefónica S.A., which as of December 31, 2010, held total indirect interest of 87.95% of which 85.57% are common shares and 89.13% are preferred shares.

b)c)Operations

The Company´s basic business purposeCompany is primarily engaged in the rendering of fixed wireland-line telephone and data services in the state of São Paulo, under Fixed SwitchSwitched Telephone Service Concession Agreement -Arrangement (STFC) and Multimedia Communication Service (SCM) authorizations, respectively. Also, the Company is authorized to render STFC granted byservices in Regions I and II of the National Communications Agency (ANATEL), which is in charge of regulating the telecommunications sector in Brazil (Note 1.c). The Company has also authorizations from ANATEL, directly or through its subsidiaries, to provideGeneral Service Concession Plan (PGO/2008) and other telecommunications services, such as dataSCM (data communication, to the business marketincluding broadband internet), SMP (Personal Communication Services) and broadband internet servicesSEAC (Conditional Access Audiovisual Services) (especially by means of DTH and cable technologies).

Service concessions and authorizations are granted by Brazil's Telecommunications Regulatory Agency (ANATEL), under the Speedyterms of Law No. 9,472, of July 16, 1997 – General Telecommunications Law (“Lei Geral das Telecomunicações” - LGT), amended by Laws No. 9,986, of July 18, 2000 and Ajato brands, pay TV services (i) by satellite all over the country (Telefonica TV Digital)No. 12,485, of September 12, 2011. Operation of such concessions and (ii) using (MMDS) Multichannel Multipoint Distribution Service technology in the cities of São Paulo, Rio de Janeiro, Curitibaauthorizations is subject to supplementary regulations and Porto Alegre. On February 16, 2009, the autho rizations for use of 2.5GHz frequency associated with pay TVplans issued.

c.1) STFC service by MMDS technology was extended through year 2024 and await a position from ANATEL regarding the renewal and payment conditions.concession arrangement

The Company is registeredthe grantee on  STFC concession to render land-line services in the local network and national long distance calls originated in sector 31 of region III, which comprises the state of São Paulo (except for cities within sector 33), as established in the General Service Concession Plan (PGO/2008).

The Company’s current STFC service concession arrangement is effective until December 31, 2025, and may be subject to reviews on December 31, 2015 and December 31, 2020.

In accordance with the service concession arrangement, every two years, during the arrangement’s 20-year term, the Company shall pay a fee equivalent to 2% (two percent) of its prior-year STFC revenue, net of applicable taxes and social contributions.

c.2) Authorizations and frequencies related to mobile telephone services

Frequency authorizations granted by ANATEL for mobile telephone services may be renewed only once, over a 15-year period, through payment, every two years after the first renewal, of fees equivalent to 2% (two percent) of the Company’s prior-year revenue, net of taxes and social contributions, related to the application of the Basic and Alternative Plans of Service.

In August 2013, the Company and ANATEL executed the authorization terms for the nonexclusive use of radiofrequency blocks, on a primary basis, as a result of the realignment of the “L” band in sub-bands from 1,975 MHz to 1,980 MHz for the mobile station transmission and from 2,165 MHz to 2,170 MHz for nodal station transmission.

These authorizations were issued for the remaining terms established under item 1.9 of Public Notice No. 002/2007/SPV-Anatel, of October 23, 2007, for valuable consideration, associated to the authorization for the rendering of SMP services, amendment No. 01 to authorization No. 078/2012/PVCP/SPV-Anatel of August 14, 2013, published in the Federal Official Gazette of August 16, 2013, effective until April 29, 2023, and may be extended only once, over a 15-year period. Effectiveness of these authorizations is subject to the compliance with the requirements defined in the agreements.

The Company paid R$451,121 for the aforementioned authorizations, which were recorded as licenses under intangible assets (Note 14) and will be amortized over the remaining periods of the licenses.
Of the lots offered in the sale auctions of national 2.5 GHz bandwidths, linked to the 450 MHz bandwidth, conducted by ANATEL on June 12 and 13, 2012, Vivo (merged into the Company on July 1, 2013) was the winning bidder of lot 3, in accordance with public notice No. 004/2012/PVCP/SPV-Anatel for the sale of 4G broadband. The price offered for lot 3 was R$1,050,000.

On October 11, 2012, through Act No. 5,907, ANATEL’s Board decided to approve the nonexclusive use of radiofrequency blocks, on a primary basis, in sub-bands 2550 through 2570 MHz / 2670 through 2690 MHz, in connection with the authorizations to operate the Personal Communications Service (SMP) granted to Vivo (merged into the Company on July 1, 2013), as well as of other radiofrequencies in the 2.5 GHz band by the respective winning bidders of the lots mentioned in the bid. The authorization terms of the above-mentioned radiofrequency bands were executed on October 16, 2012 and published in the Federal Official Gazette (DOU) on October 18, 2012.

Accordingly, upon the actual awarding of such lot, Vivo (merged into the Company on July 1, 2013) increased its service provision capacity powered by 4G technology nationwide and has since then operated in the 2.5GHz bandwidth, with 20+20 MHz band. In addition to the 2.5GHz bandwidth, the acquired lot includes a 450 MHz bandwidth for rural areas in the Brazilian states of Alagoas, Ceará, Minas Gerais, Paraíba, Pernambuco, Piauí, Rio Grande do Norte, São Paulo and Sergipe.

In the fourth quarter of 2012, the total amount of R$1,050,000 was adjusted in accordance with the remaining life of licenses and recorded as licenses in intangible assets (Note 14).

The Company operates SMP services, in accordance with the authorizations given as follows:
F-16

Operation Area
License Expiration
450 MHz
800 MHz
900 MHz
1800 MHz
1900 MHz (2)
2100 MHz (3)
2.5 GHz
Region 1
Rio de Janeiro-
Bandwidth A
– 11/29/20
Extension 1 -
04/30/23
Extensions 9 and
10 - 04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Espirito Santo-
Bandwidth A -
11/30/23
Extension 1 -
04/30/23
Extensions 9 and
10 - 04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Amazonas, Roraima , Amapá, Pará, and Maranhão-
Bandwidth B -
11/29/28
Extension 2 -
04/30/23
Extensions 7, 9
and 10 - 04/30/23
-
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Minas Gerais (except Triángulo Mineiro)
10/18/27
Bandwidth A -
04/29/23
Extension 2 -
04/30/23
Extensions 11 to
14 - 04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Minas Gerais (Triángulo Mineiro)
10/18/27-
Bandwidth E -
04/28/20
Bandwidth E -
04/28/20
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Bahia-
Bandwidth A -
06/29/23
Extension 1 -
04/30/23
Extensions 9 and
10 - 04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Sergipe10/18/27
Bandwidth A -
12/15/23
Extension 1 -
04/30/23
Extensions 9 and
10 - 04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Alagoas, Ceará, Pariba,
Pernambuco, Piaui and Rio Grande do Norte
10/18/27--
Bandwidth E -
04/30/23
Extensions 9 and
10 - 04/30/23
Bandwidth L -
12/07/22
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Region 2
Paraná (except for Sector 20) and Santa Catarina-
Bandwidth B -
04/08/28
Extension 1 -
04/30/23
Bandwidth M -
04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Paraná Sector 20 - Londrina and Tamarana (5)-
Bandwidth B -
04/08/28
-
Bandwidth M -
04/30/23
Extensions 10 -
04/30/23
-
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Rio Grande do Sul (except for Sector 30)-
Bandwidth A -
12/17/22
Extension 1 -
04/30/23
Bandwidth M -
04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Rio Grande do Sul - Sector 30 (Pelotas, Morro Redondo, Capão do Leão and Turuçu)---
Bandwidths D and
M - 04/30/23
Bandwidth L -
12/07/22
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Federal District-
Bandwidth A -
07/24/21
Extension 1 -
04/30/23
Bandwidth M -
04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Goiás and Tocantins-
Bandwidth A -
10/29/23
Extension 1 -
04/30/23
Bandwidth M -
04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Goiás (Sector 25) (7)---
Bandwidth M -
04/30/23
Extensions 7 to
10 - 04/30/23
Bandwidth L -
12/07/22
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Mato Grosso-
Bandwidth A -
03/30/24
Extension 1 -
04/30/23
Bandwidth M -
04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Mato Grosso do Sul (except for Sector 22) (6)-
Bandwidth A -
09/28/24
Extension 1 -
04/30/23
Bandwidth M -
04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Mato Grosso do Sul (Sector 22 - Paranaiba)---
Bandwidth M -
04/30/23
Extensions 7, 9
and 10 - 04/30/23
Bandwidth L -
12/07/22
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Rondõnia-
Bandwidth A -
07/21/24
Extension 1 -
04/30/23
Bandwidth M -
04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Acre-
Bandwidth A -
07/15/24
Extension 1 -
04/30/23
Bandwidth M -
04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
Region 3
São Paulo (4)10/18/27
Bandwidth A -
08/05/23
-
Extensions 9 and
10 - 04/30/23
Bandwidth L -
30/04/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
São Paulo (Ribeirão Preto, Guatapará and Bonfim Paulista) (4)10/18/27
Bandwidth A -
01/20/24
-
Extensions 5, 9
and 10 - 04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
São Paulo (Franca area and region) (4)10/18/27Bandwidth A  08/08/23-
Extensions 5, 9
and 10 - 04/30/23
Bandwidth L -
04/30/23
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27
São Paulo (Sector 33) (8)---
Extensions 9 and
10 - 04/30/23
Bandwidth L -
12/07/22
Bandwidth J -
04/30/23
Bandwidth X -
10/18/27

(1)All of the authorization terms for A and B bandwidths have been renewed for 15 years. Accordingly, no additional renewal applies (once the 30-year authorization term has been completed).
(2)Authorization terms for the L bandwidth that was linked to A or B bandwidths have been renewed together with the latter bands.
(3)L bandwidths that have been realigned to J bandwidth have now the same renewal date as the latter band (price realignment calculation considered this point).
(4)In São Paulo, only in cities where CN is 13 to 19, the Company holds a 450 MHz license effective until October 18, 2027.
(5)Paraná - Sector 20 of PGO - cities of Londrina and Tamarana.
(6)Mato Grosso do Sul - Sector 22 of PGO - city of Paranaíba.
(7)Goiás - Sector 25 of PGO - cities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão.
(8)São Paulo - Sector 33 of PGO – cities of Altinópolis, Aramina, Batatais, Brodosqui, Buritizal, Cajuru, Cássia dos Coqueiros, Colômbia, Franca, Guaíra, Guará, Ipuã, Ituverava, Jardinópolis, Miguelópolis, Morro Agudo, Nuporanga, Orlândia, Ribeirão Corrente, Sales de Oliveira, Santa Cruz da Esperança, Santo Antônio da Alegria and São Joaquim da Barra.


d)Share trading on stock exchanges

The Company is listed in the Brazilian Securities and Exchange Commission (CVM) as a publicly heldpublicly-held company - categoryunder Category A (issuers authorized to negotiatetrade any marketable securities) and itshas shares are traded on the São Paulo Stock Exchange (BOVESPA)(BM&FBovespa). The CompanyIt is also registered withlisted in the US Securities and Exchange Commission (SEC), and its American Depository Shares (ADSs) - level II listed only asAmerican Depositary Shares (ADS), backed by preferred shares only, are traded on the New York Stock Exchange (NYSE).

d.1) Shares traded on BM&F Bovespa

On September 21, 1998, the Company started trading its shares on BM&F Bovespa, under tickers TLPP3 and TLPP4, for common and preferred shares, respectively.

In the Special Shareholders’ Meeting of Vivo Participações S.A. (Vivo Part.) and Telecomunicações de São Paulo S. A. (Telesp) held on October 3, 2011, the merger of Vivo Part. into Telesp was approved. On the same date, its corporate name changed to Telefonica Brasil S.A. and on October 6, 2011, the Company changed its ticker codes to VIVT3 and VIVT4 for common and preferred shares, respectively, and the stock exchange code to Telefonica Brasil.

d.2) Shares traded on NYSE

On November 16, 1998, the Company started trading ADS on NYSE, which currently has the following main characteristics:

 c)• The STFC concession agreementType of shares: preferred.
• Each ADS represents 1 (one) preferred share.
• Shares are traded as ADS under ticker “VIV” on NYSE.
• Foreign depositary bank: Citibank N.A.
• Custodian bank in Brazil: Citibank N.A.

e)Agreement between Telefónica S.A. and Telecom Italia

TELCO S.p.A. (in which Telefónica S.A. held a 46.18% interest) has a 22.4% interest with voting rights in Telecom Italia, being the major shareholder of that company. The Company is an indirect subsidiary of Telefónica S.A., and Telecom Italia holds an indirect interest in TIM Participações S.A. (TIM), a concessionaireBrazilian telecommunications company. Neither Telefónica S.A., nor Telefonica Brasil or any other affiliate of the fixed switch telephone service (STFC)Telefónica S.A. interfere in, are involved with or have decision-making powers over TIM operations in Brazil, also being lawfully and contractually forbidden to render localexercise any type of political power derived from indirect interest held as concerns operations in Brazil, directly related to TIM operations. TIM (Brazil) and domestic long-distance calls originating in Region 3, which comprises the State of São Paulo, in Sectors 31, 32 and 34, established in the General Concession Plan (PGO).

The current Concession Agreement, dated December 22, 2005, in place since January 1, 2006, subject to a fee concession, awarded as an onerous title, will be valid until December 31, 2025. However, the agreement can be reviewed on May 02, 2011, and December, 31 2015 and 2020. Such condition allows ANATEL to set up
 
 
new requirementsTelefonica Brasil compete in all markets in which they operate in Brazil under permanent competitive stress and, goals for universalization and quality of telecommunication services, accordingin this context, as well as in relation to the conditionsother economic players in place at that moment.the telecommunications industry, maintain usual and customary contractual relations with one another (many of which are regulated and inspected by ANATEL) and/or which, as applicable, are informed to ANATEL and Brazil’s Administrative Council for Economic Defense (CADE), concerning the commitments assumed before these agencies so as to ensure total independence of their operations.

On September 24, 2013, Telefónica S.A., entered into an agreement with the other shareholders of the Italian company TELCO SpA (which holds a 22.4% voting in Telecom Italia SpA), whereby:

1)Telefonica SA subscribed and paid up capital in Telco, SpA through a contribution of  324 million euros, receiving shares without voting rights of TELCO, SpA. As a result of this capital increase, the share capital of Telefónica S.A. voting in Telco, SpA remaining unchanged (remaining at 46.18%), although their economic participation rose to 66%. Thus, the governance of TELCO S.p.A., as well as the obligations of Telefónica S.A. to abstain from participating in or influencing the decisions that impact the industries where they both operate, remained unchanged.

2)Subject to obtaining the required previous approvals from antitrust authorities and telecommunications regulatory agencies as applicable (including Brazil and Argentina), Telefónica S.A. will be involved in another capital increase in TELCO S.p.A. amounting to 117 million Euros, receiving shares with no voting rights of TELCO, SpA. As a result of this capital increase, the share capital of Telefónica S.A. voting in Telco, SpA increased its total interest to 70%, with the 46.18% interest held in shares with voting rights remaining unchanged.

3)Beginning as of January 1st, 2014, following approvals from antitrust authorities and telecommunications regulatory agencies as applicable (including Brazil and Argentina), Telefónica S.A. will be entitled to convert all or part of nonvoting shares into common shares with voting rights, limited however to a 64.9% interest in TELCO S.p.A. voting capital.
4)Italian shareholders of TELCO S.p.A. granted Telefónica S.A. an option to purchase all of their shares in TELCO S.p.A.. Exercising this call option is also subject to obtaining the required previous approvals from antitrust authorities and telecommunications regulatory agencies as applicable (including Brazil and Argentina), beginning eligible after January 1st 2014, whenever the Shareholders’ Agreement remains in full force and effect, except (i) between June 1 and June 30, 2014 and between January 15 and February 15, 2015; and (ii) during certain periods in case the Italian shareholders of TELCO S.p.A. request the entity’s spin-off.
Until the date of preparation of the consolidated financial statements the approval required to implement the transactions agreed on September 24, 2013 by Telefonica S.A. and other shareholders of Italian society TELCO, S.p.A has not been obtained.

On December 4, 2013, the Brazilian Antitrust Enforcement Agency (CADE) announced the following decisions:

1)Approve, subject to the limitations described below, the acquisition, by Telefónica S.A., of the total interest held by Portugal Telecom, SGPS SA e PT Móveis – Serviços de Telecomunicações, SGPS, SA (PT) in Brasilcel NV, which controlled Brazilian mobile telecommunications operator Vivo Participações S.A. (Vivo Part.).

The Concession Agreement establishestransaction has been approved by ANATEL and its completion (requiring no prior approval from CADE at the time) took place immediately after approval from ANATEL, on September 27, 2010.
The limitations imposed by CADE on its decision are as follow:

a) a new shareholder share control over Vivo Part. with Telefónica S.A., adopting the same conditions applied to PT when it held an interest in Brasilcel NV., or

b) Telefónica S.A. shall cease to have, either directly or indirectly, an equity interest in TIM Participações S.A..

2)Impose a R$15 million fine on Telefónica S.A. for violating the will and purpose of the agreement executed by and between Telefónica S.A. and CADE (as a requirement to approve the initial purchase transaction of Telecom Italia in 2007), due to the subscription and payment, by Telefónica S.A., of TELCO S.p.A. nonvoting shares in the context of its recent capital increase. This decision also requires Telefónica S.A. to dispose of its nonvoting shares held in TELCO S.p.A..

The deadline for compliance with the conditions and obligations imposed by CADE in both decisions were classified as confidential by CADE.

At December 13, 2013, Telefónica S.A. published a material news release regarding the decisions made by CADE in the meeting held on December 4, 2013, stating that all assets ownedit considered the measures imposed by that agency to be unreasonable, thus considering the Companypossibility of starting applicable legal proceedings.

In this context, and which are indispensablein order to strengthen its firm commitment to the provisionobligations previously assumed by Telefónica S.A. to keep away from Telecom Italia's business in Brazil,. Telefónica S.A. pointed out, in a relevant fact release that Mr. César Alierta Izuel and Mr. Julio Linares López had decided to resign with immediate effect, from the position of Directors at Telecom Italia. Additionally, Mr. Julio Linares López decided to resign, with immediate effect, from his position on the services described on such agreement are considered reversible assets and are deemed to be part of the concession assets. These assets will be automatically returned to ANATEL upon expiration of the concession agreement, accordinglist presented by TELCO S.p.A. for a potential re-election to the regulation in force at that moment. On December 31, 2010, the carrying valueBoard of reversible assets is estimated at R$6,925,052 (R$6,954,479 in 2009), comprisedDirectors of switching and transmission equipment and public use terminals, external network equipment, energy equipment and system and operation support equipment.Telecom Italia.

EveryLikewise, Telefónica S.A., notwithstanding the rights defined in the Shareholders’ Agreement of TELCO S.p.A, stated in a relevant fact that it decided not to exercise, for now, its right to appoint or suggest two years, during the agreement’s new 20-year period, public regime companies will have to pay a renewal fee which will correspond to 2% of its prior-year SFTC revenue, net of taxes and social contributions. The next payment will be made in  2011, based on the 2010 STFC net revenues.Directors at Telecom Italia.


2.d)The telecommunications services subsidiariesBasis of preparation and associated companiespresentation of the financial statements

A. Telecom S.A.
2.1 - Basis for preparation and presentation

A. Telecom S.A.  is a closely held, wholly owned subsidiary of the Company. It is engaged primarily in providing the telecommunication and data services and customer internal telephony network maintenance. The principal services are as follows:
The Company’s financial statements for the years ended December 31, 2013 and 2012 are presented in thousands of reais (unless otherwise stated) and were prepared under a going concern assumption.

(i)Digital Condominium: integrated solution equipment and services for voice transmission, data and images on commercial buildings until December 31, 2009. From that date on these services started being provided by Telesp, as per the restructuring mentioned in note 2.a);
The financial statements were prepared on a historical cost basis (except where different criteria are required) and adjusted to reflect the valuation of assets and liabilities measured at fair value or considering the mark-to-market valuation when these items are classified as available for sale.

(ii)Installation, maintenance, exchange and extension of new points of internal telephony wire in companies and houses;
The financial statements were prepared based on several valuation bases used in accounting estimates. Accounting estimates involved in the preparation of the financial statements are based on objective and subjective factors and management’s judgment to determine the adequate amount to be recorded in the financial statements. Significant items subject to these estimates and assumptions include selection of useful lives and recoverability of property and equipment, measurement of financial assets at fair value, credit risk analysis to determine the allowance for doubtful accounts, as well as the analysis of other risks to determine other provisions, including the provision for contingencies.

(iii)iTelefônica, provider of free internet access;

(iv)Speedy Wi-Fi, broadband service for wireless internet access;

(v)Speedy Corp, broadband  provider  developed specially for the corporate market;

(vi)Integrated IT solution named “Posto Informático” allowing access to Internet, connection of private networks and rent of IT equipment. Since August 2010 the service of internet access has been provided by Telesp;

(vii)Product At-home solutions, home automation that is among the consulting services and development of automation design and installation and configuration of the solution;
Settlement of transactions involving these estimates may result in amounts significantly different than those recorded in the financial statements due to the criteria inherent in the estimation process. The Company reviews its estimates at least annually.
 

The consolidated financial statements were prepared and are presented in accordance with the International Financial Reporting Standards (IFRS), issued by the International Accounting Standards Board (IASB), which do not differ from the accounting practices adopted in Brazil, comprising the standards issued by the Brazilian Securities and Exchange Commission (CVM) and CPCs.

The financial statements report includes comparative consolidated information in relation to the previous year. Additionally, the Company presents the balance sheet and the cash flow statement at the beginning of the earliest comparative period when it applies an accounting policy retrospectively, makes a retrospective restatement of items in its financial statements, or when it reclassifies items in its financial statements. The additional balance sheet as at January 1, 2012 is included in the accompanying financial statements, which are in conformity with the international financial reporting standards issued by the IASB.

The accompanying financial statements were authorized for issue by the Company’s management in a meeting held on February 17, 2014, as ratified by the Board of Directors in a meeting held on February 25, 2014.

The Company hereby states that the consolidated financial statements are in conformity with the IFRS as issued by the IASB, in addition to the  standards, amendments and interpretations published by the IASB and by the IFRS Interpretations Committee (IFRIC), effective as of January 1, 2013:

New IFRS and interpretations of the IFRIC with no significant impact on the financial position shown in these financial statements:

IAS 1 Presentation of Financial Statements - Presentation of Items of Other Comprehensive Income: The amendments to IAS 1 introduce a grouping of items presented in other comprehensive income (OCI). Items that could be reclassified (or recycled) to profit or loss at a future point in time (e.g., net gain on hedge of net investment, exchange differences on translation of foreign operations, net movement on cash flow hedges and net loss or gain on available-for-sale financial assets) now have to be presented separately from items that will never be reclassified (e.g., actuarial gains and losses on defined benefit plans and revaluation of land and buildings). The amendments became effective for annual periods beginning on or after July 1, 2012. The application of these amendments affects presentation only and has no impact on the Company’s and its subsidiary’s financial position or performance.

IAS 19 Employee Benefits (Revised): The IASB has issued a number of amendments to IAS 19. These amendments include not only basic changes, such as the elimination of the “corridor” approach and the concept of expected return on plan assets, but also simple clarifications regarding valuation, devaluation and remeasurement. This amendment became effective for annual periods beginning on or after January 1, 2013. The application of this amendment has no significant impact on the Company’s and its subsidiary’s financial position or performance.

IAS 28 Accounting for Investments in Associates and Joint Ventures (revised in 2011): As a consequence of the new IFRS 11 and IFRS 12, IAS 28 has been renamed IAS 28 Investments in Associates and Joint Ventures, and describes the application of the equity method to investments in joint ventures in addition to associates. This amendment became effective for annual periods beginning on or after January 1, 2013. The application of this amendment has no impact on the Company’s and its subsidiary’s financial position or performance.

IFRS 1 First-time Adoption of International Financial Reporting Standards (IFRS): These amendments changed the meaning of effective IFRSs. According to this amendment, an entity may choose to apply either a current standard or a new standard that is not yet mandatory, but that permits early adoption, provided either the standard is applied consistently throughout the periods. These amendments are applicable only to first adopters, consequently have no impact on the Company’s and its subsidiary’s financial position or performance.

IFRS 7 Disclosures - Offsetting Financial Assets and Financial Liabilities (Amendments to IFRS 7): These amendments require an entity to disclose information about rights to set-off and related arrangements (e.g.,
collateral agreements). The disclosures would provide users with information that is useful in evaluating the effect of netting arrangements on an entity’s financial position. The new disclosures are required for all recognized financial instruments that are set off in accordance with IAS 32 Financial Instruments: Presentation. The disclosures also apply to recognized financial instruments that are subject to an enforceable master netting arrangement or similar agreement, irrespective of whether they are set off in accordance with IAS 32. This amendment became effective for annual periods beginning on or after January 1, 2013. The application of these amendments affects presentation only and has no impact on the Company’s and its subsidiary’s financial position or performance.

IFRS 10 Consolidated Financial Statements, and IAS 27 Separate Financial Statements: IFRS 10 replaces the portion of IAS 27 Consolidated and Separate Financial Statements that addresses the accounting for consolidated financial statements. It also addresses the issues raised in SIC-12 Consolidation -Special Purpose Entities. IFRS 10 establishes a single control model that applies to all entities including special purpose entities. The changes introduced by IFRS 10 require management to exercise significant judgment to determine which entities are controlled and therefore are required to be consolidated by a parent, compared with the requirements that were in IAS 27. This standard became effective for annual periods beginning on or after January 1, 2013. The Company reviewed this standard and did not identify significant impacts on its financial statements.
IFRS 12 Disclosure of Interests in Other Entities: IFRS 12 includes all of the disclosures that were previously in IAS 27 related to consolidated financial statements, as well as all of the disclosures that were previously included in IAS 31 and IAS 28. These disclosures relate to an entity’s interests in subsidiaries, joint arrangements, associates and structured entities. This standard became effective for annual periods beginning on or after January 1, 2013. The application of this standard affects disclosures only and has no impact on the Company’s and its subsidiary’s financial position or performance.

IFRS 13 Fair Value Measurement: IFRS 13 establishes a single source of guidance under IFRS for all fair value measurements. IFRS 13 does not change when an entity is required to use fair value, but rather provides guidance on how to measure fair value under IFRS when fair value is required or permitted. Additionally, at December 12, 2013 amendments to IFRS 13 were introduced with immediate effect. The IASB stated in "Basis for Conclusions" that short-term receivables and account payables with no outstanding interest may be recognized considering the invoice amount where the effect of discounting be quantified as immaterial. This standard became effective for annual periods beginning on or after January 1, 2013. The application of this standard has no impact on the Company upon first-time adoption.

IAS 34 Interim financial reporting: The amendment aligns the disclosure requirements for total segment assets with total segment liabilities in interim financial statements. This clarification also ensures that interim disclosures are aligned with annual disclosures. These improvements became effective for annual periods beginning on or after January 1, 2013. The application of this standard has no impact on the annual financial statements of the Company.

New IFRS and interpretations of the IFRIC with impact on the financial position shown in these financial statements:

IFRS 11 replaces IAS 31 Interests in Joint Ventures and SIC-13 Jointly-controlled Entities - Non-monetary Contributions by Venturers. IFRS 11 removes the option to account for jointly controlled entities (JCEs) using proportionate consolidation. Instead, JCEs that meet the definition of a joint venture must be accounted for using the equity method. The application of this new standard impacted the Company’s financial position and eliminated the proportionate consolidation of Aliança Atlântica Holding B.V. (Aliança), Companhia Aix de Participações (AIX) and Companhia ACT de Participações (ACT). Accordingly, investments in these entities were accounted for using the equity method. This standard became effective for annual periods beginning on or after January 1, 2013, and is to be applied retrospectively for joint arrangements held at the date of initial adoption.
 
 

(viii)Satellite TV services (Direct to Home – DTH) throughout the country and by optical fiber – IPTV (Internal Protocol Television). The DTH is a special type of subscription TV service, which uses satellites for direct distribution of TV and audio signals to subscribers.
Telefônica Sistema de Televisão S.A.

The corporate purposeIn order to facilitate understanding the effects arising from application of Telefônica Sistema de Televisão S.A. (“TST”) is to provide pay-TV services inthis standard, we present below the formconsolidated financial statements as at January 1 and December 31, 2012, with corresponding adjustments and some reclassifications for better presentation of Multichannel Multipoint Distribution Service (MMDS), as well as telecommunication and internet-based services.

Telefônica Data S.A.

The corporate purpose of Telefônica Data S.A. is to provide and operate telecommunications services, as well as to prepare, implement and deploy projects involving  integrated  corporate  solutions,  telecommunication  advisory  services, technical assistance services, sale, lease and maintenance of telecommunication equipment and networks.

Aliança Atlântica Holding B.V:
the consolidated information:

A company formed under the laws of the Netherlands in Amsterdam, whose main asset is the ownership of 0.61% in Portugal Telecom, whose shares were sold in June 2010. Currently, the Company held a 50% interest in Aliança Atlântica and Telefónica S.A. held the remaining 50%.The Holding is in foreclosure and consequently the division of the existing assets that are valuedConsolidated Balance Sheet as at liquidation value is in process.January 1, 2012

Companhia AIX de Participações

This company is engaged in both direct and indirect development of activities related to the construction, conclusion and operation of underground fiber optic networks. Currently, Telesp holds a 50% interest in this company.

Companhia ACT de Participações

Companhia ACT is engaged in providing technical assistance for the preparation of network conclusion project by providing studies to make it more profitable, as well as to inspect the activities  in progress related to the project. Currently, Telesp holds a 50% interest in this company.
2.Corporate events in 2009 and 2010

a)Corporate restructuring involving A.Telecom S.A.

By resolution of the General Shareholders’ Meeting held on December 30, 2009, A.Telecom was split off, and its split-off portion was later merged into the Company. This transaction comprised the transfer of fixed assets items and rights related to part
 
ASSETS
 Balance sheet as of 01.01.12, disclosed as of 12.31.12  
Adjustments for
adoption of IFRS 11
and Reclassifications
  Balance sheet as of 01.01.12., disclosed as of 12.31.13 
Current assets         
Cash and cash equivalents  2,940,342   (50,799)  2,889,543 
Trade accounts receivable, net (a)  5,105,860   22,282   5,128,142 
Dividend and interest on equity  -   772   772 
Taxes recoverable  2,495,066   (1)  2,495,065 
Other assets (a)  1,268,850   (22,628)  1,246,222 
Total current assets  11,810,118   (50,374)  11,759,744 
             
Noncurrent assets            
Deferred taxes  1,428,878   (1,379)  1,427,499 
Escrow deposits  3,374,690   (200)  3,374,490 
Other assets  1,630,848   (52,244)  1,578,604 
Investments  37,835   114,421   152,256 
Property, plant and equipment, net  17,153,920   (7,399)  17,146,521 
Intangible assets, net  30,053,684   (4,237)  30,049,447 
Total noncurrent assets  53,679,855   48,962   53,728,817 
             
Total assets  65,489,973   (1,412)  65,488,561 
             
             
             
 
LIABILITIES AND EQUITY
 Balance sheet as of 01.01.12, disclosed as of 12.31.12  
Adjustments for
adoption of IFRS 11
 and Reclassifications
  Balance sheet as of 01.01.12., disclosed as of 12.31.13 
Current liabilities            
Personnel, social charges and benefits  495,624   (97)  495,527 
Trade accounts payable  6,037,315   834   6,038,149 
Taxes, charges and contributions  1,691,991   (254)  1,691,737 
Loans, financing and lease (b)  988,413   11,669   1,000,082 
Other liabilities (b)  3,526,920   (11,716)  3,515,204 
Total current liabilities  12,740,263   436   12,740,699 
             
Noncurrent liabilities            
 
 
of the A. Telecom customer portfolio. The net assets merged into Telesp amounted to R$99,293.
Personnel, social charges and benefits (d)  -   15,160   15,160 
Deferred taxes  788,954   -   788,954 
Loans, financing and lease (b)  3,959,115   9,398   3,968,513 
Provisions (c)  3,147,085   (309,057)  2,838,028 
Liabilities with post-retirement benefit plans (c)  -   308,893   308,893 
Other liabilities (b) (d)  1,523,771   (26,242)  1,497,529 
Total noncurrent liabilities  9,418,925   (1,848)  9,417,077 
             
Equity  43,330,785   -   43,330,785 
             
Total liabilities and equity  65,489,973   (1,412)  65,488,561 

(a)b)Amounts recorded as other accounts receivable were reclassified from “Other assets” to “Accounts receivable, net” (Notes 11 and 6).
(b)MergerFinance lease amounts were reclassified from “Other obligations” to “Loans, financing and finance lease” (Notes 22 and 18.1).
(c)Actuarial liabilities of TS Tecnologia da Informação Ltda.:post-employment benefit plans were reclassified from “Provisions” to a specific line “Obligations with post-employment benefit plans” (Notes 20 and 35).
(d)
Liabilities relating to share-based payment plans were reclassified from “Other obligations” to “Personnel, social charges and benefits” (Notes 22 and 15).

On May 22, 2009, the subsidiary TS Tecnologia da Informação Ltda. was merged into its parent company Telefônica Data S.A., for its book value, according to a valuation report. This company ceased to exist after the merger.
Consolidated Balance Sheet as at December 31, 2012

ASSETS Balance sheet disclosed as of 12.31.12  
Adjustments for
adoption of IFRS 11
and Reclassifications
  Balance sheet as of 12.31.12., disclosed as of 12.31.13 
Current assets         
Cash and cash equivalents  7,196,079   (62,594)  7,133,485 
Trade accounts receivable, net (a)  5,513,436   33,502   5,546,938 
Dividend and interest on equity  -   1,140   1,140 
Taxes recoverable  2,052,423   (2)  2,052,421 
Other assets (a)  1,510,004   (34,807)  1,475,197 
Total current assets  16,271,942   (62,761)  16,209,181 
             
Noncurrent assets            
Deferred taxes  1,029,598   (1,710)  1,027,888 
Escrow deposits  3,909,474   (206)  3,909,268 
Other assets  1,399,830   (47,797)  1,352,033 
Investments  23,683   119,198   142,881 
Property, plant and equipment, net  17,610,851   (6,707)  17,604,144 
Intangible assets, net  30,009,289   (3,592)  30,005,697 
Total noncurrent assets  53,982,725   59,186   54,041,911 
             
Total assets  70,254,667   (3,575)  70,251,092 
LIABILITIES AND EQUITY Balance sheet disclosed as of 12.31.12  
Adjustments for
adoption of IFRS 11
and Reclassifications
  Balance sheet as of 12.31.12., disclosed as of 12.31.13 
Current liabilities            
Personnel, social charges and benefits  416,355   (103)  416,252 
Trade accounts payable  5,889,377   (309)  5,889,068 
Taxes, charges and contributions  1,781,480   (230)  1,781,250 
Loans, financing and lease (b)  1,255,323   14,799   1,270,122 
Other liabilities (b)  4,194,936   (14,836)  4,180,100 
Total current liabilities  13,537,471   (679)  13,536,792 
             
Noncurrent liabilities            
Personnel, social charges and benefits  -   13,224   13,224 
Loans, financing and lease (b)  3,756,001   18,460   3,774,461 
Provisions (c)  3,846,899   (393,262)  3,453,637 
Liabilities with post-retirement benefit plans (c)  -   392,269   392,269 
Other liabilities (b) (d)  4,433,176   (33,587)  4,399,589 
Total noncurrent liabilities  12,036,076   (2,896)  12,033,180 
             
Equity  44,681,120   -   44,681,120 
             
Total liabilities and equity  70,254,667   (3,575)  70,251,092 


(a)c)Amounts recorded as other accounts receivable were reclassified from “Other assets” to “Accounts receivable, net” (Notes 11 and 6).
(b)Other eventsFinance lease amounts were reclassified from “Other obligations” to “Loans, financing and finance lease” (Notes 22 and 18.1).
(c)Actuarial liabilities of post-employment benefit plans were reclassified from “Provisions” to a specific line “Obligations with post-employment benefit plans” (Notes 20 and 35).
(d) Liabilities relating to share-based payment plans were reclassified from “Other obligations” to “Personnel, social charges and benefits” (Notes 22 and 15).

The management of Vivo Participações S.A. (“Vivo Part.”) and Telecomunicações de São Paulo S.A. – Telesp ("Telesp") (collectively referred to as “Companies”) managements, under and
Consolidated Income Statement for the purpose of CVM Rules No. 319/99 and No. 358/02, state that onyear ended December 27, 2010, their corresponding Boards of Directors approved a corporate restructuring proposal regarding the merger of Vivo Part. shares with Telesp, so as to unify the Companies’ share base (“Corporate Restructuring”) as relevant fact  published in the newspaper  “Valor Econômico” on December 28, 2010 and on December 29, 2010 in the “Diário Oficial” of the state of São Paulo.31, 2012

The Corporate Restructuring aims to simplify the corporate structure
  Income statement as of 12.31.12, disclosed for 12.31.12  
Adjustments for
adoption of IFRS 11
 and Reclassifications
  Income statement as of 12.31.12, disclosed for 12.31.13 
Net operating revenue  33,931,422   (11,766)  33,919,656 
Cost of sales  (16,564,464)  7,020   (16,557,444)
Gross profit  17,366,958   (4,746)  17,362,212 
Selling expenses  (8,693,696)  -   (8,693,696)
General and administrative expenses  (2,148,476)  3,168   (2,145,308)
Other operating income, net  687,503   209   687,712 
Equity pickup  -   588   588 
Income before financial income (expenses)  7,212,289   (781)  7,211,508 
Financial income  1,281,554   (449)  1,281,105 
Financial expenses  (1,572,369)  -   (1,572,369)
Income before taxes  6,921,474   (1,230)  6,920,244 
   (2,469,293)  1,230   (2,468,063)
Net income for the period  4,452,181   -   4,452,181 

Furthermore, financial advisors and specialized companies will be engaged to conduct supplementary studies related to the operation and  to prepare Companies’ assessment reports, which will be considered a parameter to set up the exchange ratio of shares and capital increase arising from share merger and also
Consolidated Income Statement for the purpose of article 264 of Law No. 6404/76.year ended  December 31, 2011

The Restructuring will be subject to approval
  Income statement for 12.31.11, disclosed as of 12.31.12  
Adjustments for
adoption of IFRS 11
 and Reclassifications
  Income statement for 12.31.11, disclosed as of 12.31.13 
Net operating revenue  29,128,740   (12,096)  29,116,644 
Cost of sales  (15,039,663)  4,500   (15,035,163)
Gross profit  14,089,077   (7,596)  14,081,481 
Selling expenses  (6,948,211)  -   (6,948,211)
General and administrative expenses  (1,785,658)  2,687   (1,782,971)
Other operating income, net  442,158   (667)  441,491 
Equity pickup  -   4,305   4,305 
Income before financial income (expenses)  5,797,366   (1,271)  5,796,095 
Financial income  1,103,359   (1,303)  1,102,056 
Financial expenses  (1,243,051)  -   (1,243,051)
Income before taxes  5,657,674   (2,574)  5,655,100 
   (1,295,475)  2,574   (1,292,901)
Net income for the period  4,362,199   -   4,362,199 


Consolidated Statement of shareholders atCash Flow for the Extraordinary General Meetings, specially requiredyear ended December 31, 2012

  Cash flow statement for 12.31.12, disclosed as of 12.31.12  
Adjustments for
adoption of IFRS 11
and Reclassifications
  Cash flow statement for 12.31.12, disclosed as of 12.31.13 
Income before taxes  6,921,474   (1,230)  6,920,244 
Expenses (revenues) not representing changes in cash  6,139,975   7,947   6.147.922 
(Increase) decrease in operating assets:  (557,118)  317,349   (239.769)
Increase (decrease ) in operating liabilities:  (2,771,162)  (3,238)  (2,774,400)
Total cash generated by (used in)  operating activities  9,733,169   320,828   10,053,997 
             
Cash generated by (used in) investing activities  (3,397,253)  (323,586)  (3,720,839)
             
Cash generated by (used in) financing activities  (2,080,179)  (9,037)  (2,089,216)
             
Increase (decrease) in cash and cash equivalents  4,255,737   (11,795)  4,243,942 
             
Cash and cash equivalents at beginning of year  2,940,342   (50,799)  2,889,543 
Cash and cash equivalents at end of year  7,196,079   (62,594)  7,133,485 
             
Changes in cash and cash equivalents for the year  4,255,737   (11,795)  4,243,942 


Consolidated Statement of Cash Flow for this purpose, ensuring the right to withdraw the dissenting shareholders, as provided by law.year ended December 31, 2011


  Cash flow statement for 01.01.12, disclosed as of 12.31.11  
Adjustments for
adoption of IFRS 11
and Reclassifications
  Cash flow statement for 01.01.12, disclosed as of 12.31.13 
Income before taxes  5,657,674   (2,574)  5,655,100 
Expenses (revenues) not representing changes in cash  5,683,221   (5,697)  5,677,524 
(Increase) decrease in operating assets:  (479,896)  (10,464)  (490,360)
Increase (decrease ) in operating liabilities:  (2,719,624)  5,475   (2,714,149)
Total cash generated by (used in)  operating activities  8,141,375   (13,260)  8,128,115 
             
Cash generated by (used in) investing activities  (2,028,835)  21,726   (2,007,109)
             
Cash generated by (used in) financing activities  (4,728,913)  -   (4,728,913)
             
Increase (decrease) in cash and cash equivalents  1,383,627   8,466   1,392,093 
             
Cash and cash equivalents at beginning of year  1,556,715   (59,265)  1,497,450 
Cash and cash equivalents at end of year  2,940,342   (50,799)  2,889,543 
             
Changes in cash and cash equivalents for the year  1,383,627   8,466   1,392,093 



3.      Basis of presentation of the financial statementsNew IFRS and IFRIC interpretations not yet in effect as at December 31, 2013

The accompanying  consolidatedfollowing IFRS and IFRIC interpretations had been published by the date of these financial statements, but their application was not mandatory:

IFRS 2 Share-based Payment: These amendments changed the definitions relating to vesting conditions and implementation is effective for fiscal years beginning on or after 1 July 2014. The Company will apply the amendments in its financial statements from their effective date.

IFRS 3 Business Combinations: The amendments changed the accounting for contingent consideration in a business combination. Contingent consideration on acquisition of a business that is not classified as equity are subsequently measured at fair value through profit or loss, whether or not included in the scope of December 31, 2010 and 2009 were preparedIFRS 9 Financial Instruments. These changes are effective for new business combinations after July 1st, 2014 . The Company consider the application of these changes to any business combinations that occur beginning on or after 1 July 2014.

IFRS 8 Operating Segments: The changes are related to the aggregation of operating segments, which can be combined / aggregated whether they are in accordance with accounting practices adoptedthe criteria of the rule , in Brazil, which compriseother words, if the provisions of corporate legislation set forthsegments have similar economic characteristics and are similar in Law No. 6404/76, as amended by Law no. 11,638/07 and by Law no. 11,941/09, andother qualitative aspects. If they are combined, the standards established byentity shall disclose the Brazilian Securities Commission (CVM) and pronouncements, interpretations and guidelines issued byeconomic characteristics used to assess whether the Brazilian Accounting Pronouncements Board (CPC) as of  December, 31 2010.

Under CVM Rule No. 457/2007, publicly traded companies must present consolidatedsegments are similar. These amendments take effect beginning on or after 1 July 2014. Considering the fact that the Company operates in one operating segment, is not expected to significantly impact its financial statements for the fiscal year 2010, as well as comparative  information for fiscal year 2009, in accordance with fiscal year technical pronouncements issued by the International Accounting Standards Board – IASB, based on the pronouncements issued by the CPC and approved by the Brazilian Securities and Exchange Commission (CVM), which are aligned with International Financial Reporting Standards.

The Company states that the consolidated financial statements are in full compliance with International Financial Report Standards (IFRS), as issued by the IASB and also in accordance with pronouncements, interpretations and guidelines issued by the CPC in place on December 31, 2010 (CPCs).

The effects from first time adoption of are shown in Note 3.1. The Company did not adopt early any new pronouncement issued by IASB with mandatory effective date after December 31, 2010 (Note 4.1).disclosure.

ApprovalIFRS 9 Financial Instruments: IFRS 9, as issued, reflects the first phase of the IASB’s work on the replacement of IAS 39 and applies to classification and measurement of financial statements conclusion occurredassets and financial liabilities as defined in IAS 39. The standard was initially effective for annual periods beginning on or after January 1, 2013, but Amendments to IFRS 9 Mandatory Effective Date of IFRS 9 and Transition Disclosures, issued in December 2011, postponed to an indefinite date. In subsequent phases, the executive committee meeting heldIASB will address hedge accounting and impairment of financial assets. The adoption of the first phase of IFRS 9 will have an effect on January 31, 2011.

3.1 First-time adoption of IFRS

the classification and measurement of the Company’s financial assets, but will not have an impact on classification and measurements of financial liabilities. The preparationCompany will quantify the effect in conjunction with the other phases of consolidated financial statements under IFRS requires certain modifications toIASB project, when the presentation and assessment that were being applied until December 31, 2009, as some IFRS principles and requirements differ substantially from the accounting practices adopted until then in Brazil (BR GAAP).final standard consolidating all phases is issued.

Adjustment of the consolidated  informationInvestment Entities (Amendments to IFRS has been carried out by applying10, IFRS 12 and IAS 27): The amendments will be effective for annual periods beginning on or after January 1, First Time Adoption2014, providing an exception to the consolidation requirements for a reporting entity that meets the definition of International Financial Reporting Standards which deal with first time adoption of IFRS.an investment entity under IFRS 10. This exception requires an investment entity to account for its investments in subsidiaries at fair value in profit or loss. The Company prepared the opening balance sheet using January 1, 2009does not expect these amendments to significantly impact its financial statements, given that its subsidiary does not qualify as the transition date.an investment entity.

As required by IFRS 13 Fair Value Measurement: The amendment applies prospectively after July 1, for2014. The change is related to the preparationapplication of the exception financial statements for all periods presented,assets portfolio, financial liabilities and other contracts. The Company and its subsidiary will evaluate the effect of implementation of new business beginning on or after July 1, 2014.

IAS 16 Property Plant and Equipment and IAS 38 Intangible Assets: The amendment to IAS 16.35 (a) and IAS 38.80 (a) clarifies that a revaluation can be made as follows: i) adjust the gross carrying amount of the asset at market value or , ii) determine the market value and adjust the gross carrying amount proportionally, so that the resulting carrying amount is equal to the market value. IASB also clarified that the accumulated depreciation / amortization is the difference between the gross carrying amount and the carrying amount of the asset (i.e. gross book value - depreciation / accumulated amortization = book value). The amendment to IAS 16.35 (b) and IAS 38.80 (b) clarifies that the accumulated depreciation / amortization is eliminated so that the gross carrying amount and the book value is equal to market value. The changes will take effect retrospectively beginning on or after July 1, 2014. Implementation of these changes has no impact on the financial or operational condition of the Company appliedand its subsidiary at the rulestime. Whereas the reassessment of fixed assets and intangible assets is not allowed in placeBrazil, the Company does not expect impact on December 31, 2010, except for the exceptions provided for in that rule.your financial statements.
 

IAS 24 Related Party Disclosures: The amendment clarifies that an entity's providing key management personnel services to the reporting entity or to the parent of the reporting entity is a related party of the reporting entity. In addition, an entity that uses a management entity shall disclose the expenses incurred by management services. The changes will take effect retrospectively beginning on or after July 1, 2014. The Company does not expect these amendments significantly impacting its financial statements.

IAS 32 Offsetting Financial Assets and Financial Liabilities - Amendments to IAS 32: These amendments clarify the meaning of “currently has a legally enforceable right to set off the recognized amounts” and the criteria that would qualify for settlement the settlement mechanisms of clearing house systems that are not simultaneous. These amendments will become effective for annual periods beginning on or after January 1, 2014. The Company does not expect these amendments to significantly impact its financial statements.

IFRIC 21 Levies: IFRIC 21 clarifies that an entity recognizes a liability for a levy when the activity that triggers payment occurs. For a levy that is triggered upon reaching a minimum threshold, the interpretation clarifies that no liability is recognized before the specified minimum threshold is reached. IFRIC 21 becomes effective for annual periods ending on or after January 1, 2014. The Company does not expect IFRIC 21 to significantly impact its financial statements.

IAS 39 Novation of Derivatives and Continuation of Hedge Accounting - Amendments to IAS 39: The amendments provide a relief on the discontinuation of hedge accounting in certain circumstances in which a hedging instrument is to be novated. These amendments will become effective for annual periods beginning on or after January 1, 2014. These amendments shall apply to future novations of derivatives.

IAS 40 Investment Property: This amendment clarifies the relationship between the definitions of IFRS 3 and IAS 40 on the classification of the investment property or owner-occupied property. The description of ancillary services in IAS 40 that differentiates between investment properties and owner occupied property (IFRS 3) is used to determine whether the transaction is a purchase of an asset or a business combination. This amendment is effective prospectively beginning on or after July 1, 2014. The Company will evaluate any possible impact in case of transactions occur after the effective date


2.2 - Bases for consolidation and significant changes at consolidation level

On consolidation, all intercompany assets, liabilities, income and expenses, as well as equity interests held, are eliminated in full.

Information on investees is described below:

Telefônica Data S.A. (TData): Headquartered in Brazil, the business purpose of this entity is to provide and operate telecommunications services; provide value added services (SVAs); provide integrated business solutions in telecommunications and related activities; manage the provision of technical assistance and maintenance services of telecommunications equipment and network, consulting services regarding telecommunications solutions and related activities, and design, implementation and installation of telecommunication-related projects; sell and lease telecommunications equipment, products and services, value-added services or any other related services, provided or supplied by third parties; provide third parties with telecommunications infrastructure; manage and/or develop activities that are necessary or useful for performing such services in accordance with applicable law; provide business trading services in general and provide technical support services in IT, including consulting, installation and maintenance of goods, applications and services, licensing or sub licensing of any kind of software, and storage and management of data and information. On July 1, 2013, part of its net assets were spun-off and merged into the Company and, on the same date, parts of the net assets of Vivo and ATelecom were merged into TData (Note 1b).
 
  PUBLISHED           IFRS 
OPENING BALANCE SHEET AS OF BRGAAP  RECLASSIFICATIONS  ADJUSTMENTS     BALANCE 
01/01/2009 BALANCE  (NOTE 3.1.2 f)  IFRS  NOTE 3.1.2  SHEET 
              Opening 
              Balance 
Current assets  6,459,832   (584,300)  2,935      5,878,467 
Cash and cash equivalents  1,741,006   -   -      1,741,006 
Trade accounts receivable, net  3,152,831   -   -      3,152,831 
Recoverable taxes  1,032,517   (584,300)  -      448,217 
Inventories  164,410   -   -      164,410 
Derivatives  95,747   -   -      95,747 
Other  273,321   -   2,935   c   276,256 
Noncurrent assets  13,532,177   884,963   28,058       14,445,198 
Trade accounts receivable, net  61,563   -   -       61,563 
Deferred and recoverable taxes  845,240   116,199   29,003   e   990,442 
Escrow deposits  711,300   431,228   -       1,142,528 
Other  156,312   -   -       156,312 
Investments  301,830   -   -       301,830 
Property, plant and equipment, net  9,868,933   -   -       9,868,933 
Intangible assets, net  1,586,999   337,536   (945      1,923,590 
Total assets  19,992,009   300,663   30,993       20,323,665 
Current liabilities  5,846,874   11,823   (328,987)      5,529,710 
Loans and financing  502,503   -   -       502,503 
Debentures  16,339   -   -       16,339 
Trade accounts payable  2,314,698   -   -       2,314,698 
Taxes payable  926,437   11,823   -       938,260 
Dividends and interest payable to shareholders  1,153,670   -   (395,109  d   758,561 
Payroll and related accruals  174,672   -   -       174,672 
Provisions  128,488   -   -       128,488 
Derivatives obligations  15,200   -   -       15,200 
Other  614,867   -   66,122   b   680,989 
Non-current liabilities  4,099,443   288,840   23,442       4,411,725 
Loans and financing  1,717,352   -   -       1,717,352 
Debentures  1,500,000   -   -       1,500,000 
Taxes payable  47,401   67,585   -       114,986 
Provisions  570,778   221,255   -       792,033 
Post-retirement benefit plans liability  148,770   -   -       148,770 
Derivatives obligations  22,148   -   -       22,148 
Other  92,994   -   23,442   b   116,436 
Shareholders’ equity  10,045,692       336,538       10,382,230 
Capital  6,575,480   -   -       6,575,480 
Special goodwill reserve  63,074   -   -       63,074 
Capital reserve  2,670,488   -   -       2,670,488 
Legal reserve  659,556   -   -       659,556 
Accumulated deficit  -   -   (58,571      (58,571
Additional proposed dividend  -   -   395,109   d   395,109 
Other comprehensive income  77,094   -   -       77,094 
Total liabilities and shareholders’ equity  19,992,009   300,663   30,993       20,323,665 

Vivo S.A. (Vivo): Headquartered in Brazil, the business purpose of this entity was, until June 30, 2013, to operate SMP services, including activities necessary or useful for the performance of these services, in conformity with the authorizations it was granted.

Vivo was split up and merged into the Company and TData on July 1, 2013 (Note 1b).

ATelecom S.A. (ATelecom): Headquartered in Brazil, the business purpose of this entity was, until June 30, 2013, to manage the rendering of telecommunication and installation services, to operate and maintain Internet, Intranet and Extranet solutions, business representation, mediation, intermediation and distribution of goods, to sell, agency, lease and maintain of telecommunication and general IT systems, equipment and devices, to provide advisory and technical support services regarding specification, implementation and maintenance of new voice, data and image systems, to import and export goods and services that are useful for the performance of its business purpose and to hold interests in the capital of other Brazilian or foreign entities, as a partner, shareholder or member. ATelecom was split up and merged into the Company and TData on July 1, 2013 (Note 1b).

Telefônica Sistema de Televisão S.A. (TST): Headquartered in Brazil, the business purpose of this entity was, until June 30, 2013, to provide Multichannel Multipoint Distribution Service (MMDS) type pay television services, in addition to general telecommunication and Internet services. TST was merged into the Company on July 1, 2013 (Note 1b).

Ajato Telecomunicações Ltda. (Ajato): Headquartered in Brazil, the business purpose of this entity was, until June 30, 2013, to provide telecommunication and IT services, to sell, lease, import, export, maintain and repair related equipment. Ajato was merged into TST (later merged into the Company) on July 1, 2013 (Note 1b).

GTR-T Participações e Empreendimentos S.A. (GTR-T): Headquartered in Brazil, the business purpose of this entity was, until June 30, 2013, to hold interests in other companies engaged in rendering pay and cable television services, telecommunication services in general, acquisition, licensing, import and distribution of own or third-party television programs, replacement parts and equipment, management and operation of telecommunication and pay television service platforms. A GTR-T was merged into TST (later merged into the Company) on July 1, 2013 (Note 1b).

TVA Sul Paraná S.A. (Sul Paraná): Headquartered in Brazil, the business purpose of this entity was, until June 30, 2013, to render pay and cable television services, telecommunication services in general, to acquire, license, import and distribute own or third-party television programs, replacement parts and equipment, to manage and operate telecommunication and pay television service platforms and to publish periodicals. A Sul Paraná was merged into TST (later merged into the Company) on July 1, 2013 (Note 1b).

Lemontree Participações S.A. (Lemontree): Headquartered in Brazil, the business purpose of this entity was, until June 30, 2013, to hold interests in other companies engaged in rendering pay and cable television services, telecommunication services in general, acquisition, licensing, import and distribution of own or third-party television programs, replacement parts and equipment, management, updating and operation of telecommunication and pay television service platforms and management and selling of data. A Lemontree was merged into TST (later merged into the Company) on July 1, 2013 (Note 1b).

Comercial Cabo TV São Paulo S.A. (CaTV): Headquartered in Brazil, the business purpose of this entity was, until June 30, 2013, to render pay television services, to provide general telecommunication advisory and consulting services, to acquire, license, import and distribute own or third-party television programs, replacement parts and equipment, to manage update and operate all types of advertising and publicity. A CaTV was merged into TST (later merged into the Company) on July 1, 2013 (Note 1b).

Aliança Atlântica Holding B.V. (Aliança): Headquartered in Amsterdam, Netherlands, this entity has a 50% interest held by Telefônica Brasil and cash generated from sale of Portugal Telecom shares in June 2010. Through May 8, 2012, the Company held equity interest in Zon Multimédia, a Portugal Telecom group company
that renders services involving pay television, Internet, distribution of audiovisual contents, cinema and telecommunication services. This equity interest was disposed of on May 8, 2012.

Companhia AIX de Participações (AIX): Headquartered in Brazil, this entity is engaged in holding an interest in Refibra consortium, and in performing activities related to the direct and indirect operation of activities related to the construction, completion and operation of underground networks or optical fiber ducts.

Companhia ACT de Participações (ACT): Headquartered in Brazil, this entity is engaged in holding an interest in Refibra consortium, and in performing activities related to the rendering of technical support services for the preparation of projects and completion of networks, by means of studies required to make them economically feasible, and monitor the progress of Consortium-related activities.

Direct and indirect subsidiaries and jointly controlled entities, as well as the percentage of interest held by the Company as of December 31, 2013 and 2012 are as follows:

At December 31, 2013
  Direct ownership interest  
Investees Investor Interest held Total interest held
       
Wholly-owned subsidiaries      
TData Telefônica Brasil 100.00% 100.00%
       
Jointly controlled entities      
Aliança Telefônica Brasil 50.00% 50.00%
AIX Telefônica Brasil 50.00% 50.00%
ACT Telefônica Brasil 50.00% 50.00%


At December 31, 2012

  Direct ownership interest Indirect ownership interest  
Investees InvestorInterest held Investor Interest held Total interest held
          
Wholly-owned subsidiaries         
Vivo Telefônica Brasil100.00% - - 100.00%
TData Telefônica Brasil100.00% - - 100.00%
ATelecom Telefônica Brasil100.00% - - 100.00%
TST Telefônica Brasil100.00% - - 100.00%
Ajato -- TSTV 100.00% 100.00%
GTR-T Telefônica Brasil100.00% - - 100.00%
Sul Paraná Telefônica Brasil79.29% GTR-T 20.71% 100.00%
Lemontree Telefônica Brasil100.00% - - 100.00%
CaTV Telefônica Brasil78.48% Lemontree 21.52% 100.00%
          
Jointly controlled entities         
Aliança Telefônica Brasil50.00% - - 50.00%
AIX Telefônica Brasil50.00% - - 50.00%
ACT Telefônica Brasil50.00% - - 50.00%


The main events and changes at the consolidation level, which, given their significance, should be considered for the purpose of reviewing the consolidated financial information for the years ended December 31, 2013 and 2012 are described below:

2013 - Corporate restructuring

In order to streamline the Company’s organizational structure, to rationalize the services provided by its subsidiaries and to concentrate service provision in two operating entities, namely the Company and its wholly-owned subsidiary TData, on March 15, 2012, the Company filed with the ANATEL a request for previous approval of corporate restructuring, which became legally feasible due to legislation changes applicable to STFC operators through Law No. 12,485.

This corporate restructuring process was approved by ANATEL under Act No. 3,043, of May 27, 2013, as published in the DOU of May 29, 2013, subject to the conditions thereunder ( Note 1b).

2012 - Acquisition of Lemontree and GTR-T shares

On June 6, 2012, the Company exercised its option to purchase (a) the remaining 71,330,508 common shares of Lemontree, which controls CaTV, corresponding to 51% of the voting capital; and (ii) the remaining 923,778 common shares of GTR-T, holder of 50.9% of  Sul Paraná common shares previously held by Abril group. The call option exercised on that date completes the acquisition of Lemontree and GTR-T remaining shares, which started with the partial exercise of the call option implemented on September 29, 2011, with the acquisition of Lemontree common shares, representing 49% of its capital. Amounts corresponding to the acquisition of the remaining common shares of Lemontree and GTR-T totaled R$37,737 and R$6,434, respectively.

This transaction was accounted for as an acquisition of non-controlling shareholders’ interests for the purpose of disclosure and measurement in these financial statements.

Upon exercising this option, the Company became holder of 100% of the shares representing the voting and total capital of Lemontree and GTR and, indirectly, of the cable TV service operators located in the cities of São Paulo, Curitiba, Foz do Iguaçu and Florianópolis.

2012 - Disposal of shares of Zon Multimédia – Serviços de Telecomunicações e Multimédia, SGPS, S.A.

On May 8, 2012, the Company disposed of 1,618,652 (1,196,395 directly and 422,257 indirectly through Aliança Atlântica) common shares representing 0.52% of the voting capital of Zon Multimédia – Serviços de Telecomunicações e Multimédia, SGPS, S.A. (ZON). Consolidated net income (amount obtained from disposal of shares held and divestiture of investments) from this transaction amounted to R$1,486.


3.3.1.1Exemptions and exceptions applied for first-time adoptionSummary of IFRS in the opening balance sheetsignificant accounting practices

IFRS 1 provides for certain elective exemptions for retroactive adoption of IFRS in the opening balance sheet. In this regard, the option selected by the Company on the transition date are as follows:

IFRS 3 – Business combinations

The Company has elected to apply IFRS 3(R), Business Combinations, prospectively from the transition date. Therefore, business combinations occurring prior to January 1, 2009 were not restated. As such, the goodwill balance in Intangible Assets reflects the net balance presented in accordance with accounting practices adopted in Brazil at December 31, 2008 and has not been adjusted for any impairment.

IAS 16 – Fair value or revaluation of property, plant and equipment as deemed cost

The Company has elected not to restate its fixed and intangible assets at their fair value. This is justified by: (i) the periodic renewal of its investments in plant, following the technological evolution; (ii) the cost method, less provision for losses is the best method to measure fixed assets and intangible assets of the Company; (iii) the fact that the Company has a segregation of assets in well-defined classes and related to its operating activities; (iv) the Company has effective controls over fixed and intangible assets that enable prompt identification of losses and the need for changes in estimated useful life of assets. Consequently, fixed and intangible assets were held by the same acquisition cost in accordance with accounting practices adopted in Brazil on December 31, 2008.

Exemptions to retrospective application according to IFRS 1 are not applicable to the Company.

The reconciliation of (i) consolidated shareholders’ equity as of January 1, and December 31, 2009, (ii) net income and (iii) comprehensive income for the year ended December 31, 2009, as well as a brief description of the major differences between accounting practices adopted in Brazil until December 31, 2009 and IFRS  are presented below:


Reconciliation of consolidated shareholders' equity as of January 1, 2009 and December 31, 2009:
     Opening    
  Note 3.1.2  1/1/2009  12/31/2009 
Shareholders' equity according to BRGAAP     10,045,692   10,057,415 
Revenue recognitionRevenue from activation fees
  b   (89,564)  (79,383)
Deferred taxes  e   30,451   26,990 
Employee benefits (pension plan)  c   2,936   65,186 
Deferred taxes  e   (954)  (20,112)
Additional proposed dividends  d   395,109   1,251,646 
Other      (1,440)  (1,440)
Total lFRS adjustments      336,538   1,242,887 
Shareholders' equity attributes to the parent company      10,382,230   11,300,302 
Minority interest      -   - 
Shareholders' equity according to IFRS      10,382,230   11,300,302 

Reconciliation of consolidated net income for the year ended December 31, 2009:
Note 3.1.212/31/2009
Net income according to BRGAAP2,172,973
Revenue recognition—Revenue from activation feesb10,180
Deferred taxese(3,461)
Employee benefits (pension plan)c36,724
Deferred taxese(12,327)
Total IFRS adjustments31,116
Net income according to IFRS2,204,089
Reconciliation of comprehensive income for the year ended December 31, 2009:
Note 3.1.212/31/2009
Net income according to BRGAAP2,172,973
Unrealized gains (losses) on available for sale securities22,251
Deferred taxes(7,565)
Cumulated translation adjustment(2,963)
Unrealized actuarial gains and effect of the limitation of surplus plan assetsc25,526
Deferred taxese(6,830)
Total adjustments30,419
IFRS adjustments in net income31,116
Consolidates Comprehensive Income according to IFRS2,234,508

3.1.2Major differences that impacted the consolidated financial statements on the transition date and on December 31, 2009

 a)Business combinationsCash and cash equivalents:

In connection with transactionsCash equivalents are held for the purpose of meeting short-term cash commitments rather than for investing or any other purposes. The Company considers cash equivalents to be short-term investments that involve business combinations until December 31,2008,are readily convertible to known amounts of cash and which are subject to an insignificant risk of changes in value. An investment normally qualifies as a cash equivalent if it has a short-term maturity, e.g. three months or less, from the Company elected not to apply IFRS 3(R) – Business Combinations requirements retrospectively, maintaining the same accounting treatment applied on the previous GAAP until December 31, 2008 which effects are presented in the consolidated balance sheet as intangible assets. No operations involving business combinations were conducted in 2009 and 2010.date of acquisition (Note 5).

 b)Revenue recognitionAccounts receivable, net:

According to IAS 18 Revenue, which addresses revenue recognition, revenues from services rendered must be recognized according to the period in which the service is rendered. According to BRGAAP, revenue from activation fees was recognized upon connection of the client to the network. For IFRS purposes, revenue from non-substantive activation is deferred and recognized in income throughout the average estimated customer relationship period. This difference in revenue recognition accounting policies resulted in the recognition of a liability (deferred revenue) in the opening balance sheetTrade accounts receivable are stated at January 1, 2009 to reflect the portion of revenue from activation fees that will be recognized in future periods.

c)Post-employment benefits

The Company maintained BRGAAP accounting policy whereby actuarial gains and losses are immediately recognized. Under BRGAAP, actuarial gains or losses were immediately recognized in P&L, whereas for IFRS purposes (IAS19 – Employee Benefits), such gains and losses are allowed to be recognized in Shareholders’ equity (Other Comprehensive Income).

Concerning to overfunded pension plans, according to BRGAAP, employee benefits assets may only be recorded if there is evidence that the surplus will be reimbursed to the sponsor. For this reason, according to plan’s characteristics, such surplus was not recognized. As per IFRS, assets from overfunded defined benefit pension plans are recognized by the amount of surplus or byservices rendered under agreed-upon conditions, net of the probable amount that will reduce the Company’s future contributionsallowance for doubtful accounts. These include services rendered to such plans discounted to present value, whichever is shorter.

d)Additional proposed dividends
According to the Interpretation IFRIC 17 Distribution of Non-cash assets to owners – a dividend payable shall be recognized as liability upon effective approval by the board of directors. Under previous GAAP, profit for the yearcustomers not yet approved bybilled to the
 
 
boardbalance sheet date, as well as receivables for the sale of directors should becell phones, simcards and accessories. The allowance for doubtful accounts is recognized as liability. Accordingat an amount sufficient to IFRS, dividends proposed abovecover losses, if any, and primarily considers the minimum required by the Article of Incorporation that has not been approved by the Ordinary General Shareholders’ Meeting shall be maintained in shareholders’ equity, under a specific account (additional dividends proposed)expected default level (Note 6).

c)Inventories:

Inventories are carried at the lower of average acquisition cost and net realizable value, and include cell phones, simcards, prepaid cards, accessories, consumables and supplies. Net realizable value is the selling price in the ordinary course of business, less estimated costs necessary to make the sale (Note 7).

A provision for impairment losses is recognized for supplies and devices deemed obsolete or stored in quantities higher than what the Company usually sells in a given period of time.

d)Prepaid expenses:


These are stated at amounts actually disbursed on services acquired but not yet incurred. Prepaid expenses are recognized in the income statement as the related services are provided and the economic benefits flow to the Company (Note 10).

 e)Income taxesInvestments:

DeferredThe Company’s investments in jointly-controlled entities are accounted for using the equity method. Investments in subsidiaries are consolidated in full.

On consolidation, all intercompany assets, liabilities, income and social contribution taxes were accrued onexpenses, as well as equity interests held, are eliminated in full, considering the previously mentioned adjustments,Company’s proportionate share in the net assets of the investee.

Foreign exchange differences in the net assets of Aliança (jointly-controlled entity) are recognized in the Company’s equity as applicable.“Cumulative Translation Adjustment”.

 f)Reclassifications

There are other accounting standards adopted for IFRS purposes which differ from their equivalents adopted in Brazil which do not affect shareholders’ equity  but only presentation of balance sheet. The adjustments carried out refer to the following:

-Reclassifications of escrow deposits related to liabilities (provisions) – For BRGAAP purposes, liabilities and provision balances were presented net of the corresponding escrow deposits. For IFRS purposes, such offset is not permitted, therefore, the escrow deposits must remain in assets;Fixed Assets, net:

-Reclassifications of deferred income and social contribution taxes – BRGAAP required the segregation of deferred tax item in the balance sheet into current and non-current. For IFRS purposes, deferred income and social contribution tax assets and liabilities must be recorded as non-current.
Fixed assets are stated at acquisition and/or construction cost, net of accumulated depreciation and/or accumulated impairment losses, if any. Such cost includes the borrowing costs for long-term construction projects if the recognition criteria are met, and is stated net of ICMS (State VAT) credits, which were recorded as recoverable taxes.

4.Summary of principal accounting practices

a)
Trade accounts receivable, net: are stated at the rendered service value according to the contracted conditions adjusted by the estimated amount of eventual losses. This caption also includes accounts receivable from services rendered but not yet billed at the balance sheet date. Allowance for doubtful account is recorded in order to cover eventual losses and mainly considers expected losses.

b)
Inventories: are stated at average acquisition cost, net of allowance for reduction to net realizable value. This corresponds to items for use, maintenance or resale, and the latter includes basically equipment for finance lease operations (see note 4.f.)

c)
Investments: equity interests in associates, jointly controlled, affiliated companies and investments in affiliates over which it exercises significant influence are stated by the equity method in the individual financial statements. In the consolidated financial statements, investments in subsidiaries are fully consolidated and investments in jointly controlled subsidiaries are consolidated proportionally. The date for equity method and consolidation purposes is  December 31 of each year. The list of subsidiaries for 2010 and 2009 is as follows:
The list of subsidiaries for 2010 and 2009 is as follows:

  Subsidiaries  2010  2009 
       
A.Telecom S.A.  100%  100%
Telefonica Data S.A.  100%  100%
Telefonica Sistemas de Televisão S.A.  100%  100%
Aliança Atlântica Holding B.V.  50%  50%
Companhia AIX de Participações  50%  50%
Companhia ACT de Participações  50%  50%

In consolidation, all assets, liabilities, revenues and expenses resulting from intercompany transactions and equity holdings betweenAsset costs are capitalized until the company and its subsidiaries have been eliminated.

In consolidation, all assets, liabilities, revenues and expenses resulting from intercompany transactions and equity holdings between the Company and its subsidiaries have been eliminated.
The exchange rate variation on  the shareholders’ equity of the jointly controlled  Aliança Atlântica are recognized in the shareholders’ equity as cumulated translation adjustment .

d)
Property, plant and equipment: this item is measured at acquisition and/or construction cost, less accumulated depreciation and any impairment losses, if applicable. Asset costs are capitalized until the asset becomes operational.

asset becomes operational. Costs incurred after the asset becomes operational and that do not improve the functionality or extend the useful life of the asset are immediately expensed, under the accrual method of accounting. ExpensesWhen significant parts of fixed assets are required to be replaced at intervals, the Company recognizes such parts as individual assets with specific useful life and depreciation. Likewise, expenses that represent asset improvement (expanded installed capacity or useful life) are capitalized. All other repair and maintenance costs are recognized in the income statement as incurred.

The present value of the expected cost for the decommissioning of towers and equipment on leased property is capitalized in the cost of the respective asset matched with the provision for dismantling obligations (Note 20) and depreciated over the useful life of the related assets, which do not exceed the lease term.

Depreciation is calculated underon a straight-line basis over the straight-line method based onuseful life of assets, at rates that take into consideration the estimated useful liveslife of the assets which is based on technical studies thatstudies. The assets’ residual values, useful life and methods of depreciation are regularly reviewed (see Note 12 – Property, plantat each financial year end and equipment);

e)
Intangible assets (including goodwill): these are stated at acquisition and/or construction cost, less accumulated amortization and any impairment losses, if applicable.

Intangible assets with finite lives are amortized on the straight-line basis over their estimated useful lives. Intangible assets with indefinite useful lives are not amortized but tested for impairment annually or when there is an indication that their carrying amount may not be recovered.adjusted prospectively, if appropriate.
 
The Company’s goodwill which arose from the acquisition of investments occurred until December 31, 2008, are based on future profits and are treated as intangible assets with indefinite useful lives. In order to validate the absence of impairment, the Company assess the recoverable value of the cash generating unit to which goodwill refers.
 

A fixed asset item is derecognized upon disposal or when no future economic benefits are expected from its use or disposal. Any gain or loss arising on derecognition of the asset (calculated as the difference between the net disposal proceeds and the carrying amount of the asset) is included in the income statement when the asset is derecognized.

 f)g)Intangible Assets, net (including goodwill at the consolidated level):

Intangible assets acquired separately are measured on initial recognition at cost. The cost of intangible assets acquired in a business combination is its fair value as at the date of acquisition.

Following initial recognition, intangible assets are carried at cost less any accumulated amortization and accumulated impairment losses, if any. Internally generated intangible assets, excluding capitalized development costs, are not capitalized and expenditure is reflected in the income statement in the year in which the expenditure is incurred.

The useful life of intangible assets are assessed as either finite or indefinite, as follows:

Leases: agreements providing
·Intangible assets with finite life are amortized over the useful economic life using the straight-line method and assessed for impairment whenever there is an indication that the intangible asset may be impaired. The amortization period and the amortization method for an intangible asset with a finite useful life are reviewed on an annual basis. Changes in the expected useful life or the expected pattern of consumption of future economic benefits embodied in the asset is accounted for by changing the amortization period or method, as appropriate, and are treated as changes in accounting estimates. The amortization expense on intangible assets with finite life is recognized in the income statement in the cost/expense category consistent with the function of the intangible assets. Intangible assets include the rights to use of specific assets are subject to analysis so as to identify the accounting treatment applicable to lease arrangements. Agreements in which the lessor substantially transfers the underlying riskssoftware acquired from third parties, authorizations and benefits to the lessee are classified as finance lease.licenses granted by ANATEL, customer portfolio, trademarks and other intangible items.

 The Company has agreements classified as finance lease from both lessor’s and lessee’s standpoint. As a lessor, subsidiary A.Telecom has equipment lease agreements (Posto Informático),·Intangible assets with indefinite useful life are not amortized, but are tested for which it recognizes revenue on the installation dateimpairment annually, either individually or at the cash-generating unit level. The assessment of indefinite life is reviewed annually to determine whether the indefinite life continues to be supportable. If not, the change in useful life from indefinite to finite is made on a prospective basis. Goodwill arising from investment acquisition is assessed as having an indefinite useful life.

Gains and losses arising from derecognition of an intangible asset are measured as the difference between the net disposal proceeds and the carrying amount of the asset and are recognized in the income statement when the asset is derecognized.
h)
Leases:

The determination of whether an arrangement is, or contains, a lease is based on the substantive aspects regarding the use of a specific asset or assets or the right to use an asset, at inception date.

Leases which transfer to the Company or subsidiary substantially all the risks and benefits incidental to ownership of the leased item are classified as finance leases. These are capitalized at the commencement of the lease at the fair value of the leased property or, if lower, at the present value of the minimum lease payments. Initial direct costs incurred in negotiating a lease are added to the carrying amount of the leased asset. Lease payments are apportioned between finance charges and reduction of the lease liability so as to achieve a constant rate of interest on the remaining balance of the liability. Implicit interest recognized in liabilities is allocated to the income statement over the lease term or using the effective interest rate method.

Amounts recorded as finance leases are depreciated over the estimated useful life of the assets. However, if there is no reasonable certainty that the Company will obtain ownership by the end of the lease term, the asset is depreciated over the shorter of the estimated useful life of the asset and the lease term.

Leases in which a significant part of the risks and benefits of ownership are retained by the lessor are classified as operating leases, and the effects are recognized in the income statement over the lease term.

The Company or subsidiary has lease arrangements classified as finance leases both as a lessor and as a lessee.

•       As a lessor: lease of IT equipment (Produto Soluciona TI) for which the Company recognizes revenue, upon inception, at the present value of lease payments matched with accounts receivable.

•       As a lessee: transmission equipment and media arising from a joint construction agreement with another telecomm operator, based on an optical network linked to the power transmission line, interconnecting the northern Brazilian cities to the Company’s national backbone and lease of towers and rooftops (arising from sale and finance leaseback, for which the net book value of the assets upon disposal remained unchanged, a liability was recognized at the present value of minimum lease payments and deferred income was recorded at the difference between the selling price and the mentioned present value.

The difference between the nominal amount of lease payments and booked accounts receivable/payable is recognized as finance income/expenses using the effective interest rate method over the lease term (Note 18.1).

i)Analysis of the agreement installments, matched against Accounts Receivable. As a lessee in agreements classified as finance lease, the Company records a fixed asset item, classified according to its nature, at the beginningrecoverability of the lease term, at the present value of the agreement minimum mandatory installments matched against Other Liabilities. The difference between the nominal value of the installments and the accounts receivable/payable recorded is recognized as financial income/expense under the effective interest rate method based on the contract term.non-financial assets:

The Company and subsidiary annually review the net book value of assets in order to evaluate events or changes in economic, operating or technological circumstances that may indicate impairment losses. Where such evidence is identified, and the carrying amount of an asset exceeds its recoverable amount, an impairment provision is recognized and the carrying amount is written down to its recoverable amount.

An asset’s (or the cash generating unit (CGU) that it belongs) recoverable amount is the higher of its value in use and fair value less costs to sell.

In assessing an asset’s or the CGU’s value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate (based on the Capital Asset Pricing Model - CAPM) that reflects the weighted average cost of capital and the specific risks of the asset or CGU.

Fair value less costs to sell is determined considering, whenever possible, outright sale agreements in arm’s length transactions between knowledgeable and willing parties less costs of disposal; if no outright sale agreements can be identified, this will be based on the market price of an active market or the price of the most recent transaction involving similar assets.

Impairment losses of continuing operations, including impairment on inventories, are recognized in the income statement in those expense categories consistent with the function of the impaired asset.

For assets excluding goodwill, an assessment is made at each reporting date as to whether there is any indication that previously recognized impairment losses may no longer exist or may have decreased.

A previously recognized impairment loss is reversed only if there has been a change in the assumptions used to determine the asset’s or CGU’s recoverable amount since the last impairment loss was recognized.

The reversal is limited so that the carrying amount of the asset does not exceed its recoverable amount, nor exceeds the carrying amount that would have been determined, net of depreciation, had no impairment loss been recognized for the asset in prior years. Such reversal is recognized in the income statement.

The following assets have specific characteristics for impairment testing:

i.1) Goodwill: Goodwill is tested for impairment annually at the reporting date or before that when circumstances indicate that the carrying value may be impaired. Goodwill has been allocated to the two CGU’s for impairment testing.

Where the recoverable amount is less than the carrying amount, an impairment loss is recognized. Impairment losses relating to goodwill cannot be reversed in future periods

i.2) Intangible assets: Intangible assets with indefinite useful life are tested for impairment annually at the reporting date either individually or at the CGU level, as appropriate, and when circumstances indicate that the carrying value may be impaired.
i.3) Determination of value in use: The key assumptions used to estimate value in use are:

 Agreements·
Revenue: Revenue is projected considering the growth in which lessor retains a substantial partcustomer base, the evolution of risksmarket revenue in view of GDP and benefits are deemed as operating lease, and their effects are recognizedthe Company’s share in P&L for the year throughout the contractual term.this market;
 g)·
Asset recoverability analysis: Management reviews at least annually the net book value of assets (including, property, plant and equipment, goodwill and intangible assets, among others) in order to evaluate events or changes in economic, technological or operating circumstances, which may indicate asset impairment or loss in its carrying amount. When such evidence is identified, the realizable amount is estimated as the higher of fair value less sellingOperating costs and valueexpenses: Variable costs and expenses are projected in use. To determineaccordance with the value in use, future cash flows generated through the usedynamics of the asset or its cash-generating unit,customers base, and fixed costs are projected in line with the historical performance of the Company, as appropriate,well as with revenue growth; and
·
Capital investments: Investments in capital goods are estimated and discountedconsidering the technological infrastructure necessary to present value using a discount rate before tax that reflectsenable the current market conditions for the time valueprovision of money and risks associated with the specific asset. When the net book value exceeds the realizable value, a provision for impairment is set up adjusting the net book value to realizable value.services.

h)   Financial Instruments, cashThe key assumptions are based on historical performance of the Company and cash equivalents:subsidiary and, reasonable macroeconomic assumptions justified based on financial market projections, documented and approved by the Company’s management.

InitialThe impairment test of the Company and subsidiary’s fixed and intangible assets did not result in recognition of impairment losses for the years ended December 31, 2013 and 2012, since their estimated market value is greater than the net carrying amount as of the estimation date.


j)Business combination and goodwill

Business combinations are accounted  using the acquisition method. The cost of an acquisition is measured as the aggregate of the consideration transferred measured at acquisition date fair value and the amount of any non-controlling interest in the acquiree. For each business combination, the acquirer measures the non-controlling interest in the acquiree at fair value or at the proportionate share of the acquiree’s identifiable net assets. Acquisition-related costs are expensed as incurred.

When the Company acquires a business, it assesses the financial assets and liabilities assumed for appropriate classification and designation in accordance with the contractual terms, economic circumstances and pertinent conditions as at the acquisition date. This includes the separation of embedded derivatives in host contracts by the acquiree.

If the business combination is achieved in stages, the previously held equity interest is remeasured at its acquisition date fair value and any resulting gain or loss is recognized in profit or loss.

Any contingent consideration to be transferred by the acquirer will be recognized at fair value at the acquisition date. Any subsequent changes in fair value of contingent consideration classified as an asset or
liability are to be recognized in either profit or loss or other comprehensive income. Contingent consideration that is classified as equity is not remeasured and subsequent settlement is accounted for within equity.

Goodwill is initially measured at cost, being the excess of the aggregate of the consideration transferred and the amount recognized for non-controlling interest over the net identifiable assets acquired and liabilities assumed. If the fair value of the net assets acquired is in excess of the aggregate consideration transferred, the gain is recognized in profit or loss.

After initial recognition, goodwill is measured at cost less any accumulated impairment losses. For the purpose of impairment testing, goodwill acquired in a business combination is, from the acquisition date, allocated to the cash-generating units that are expected to benefit from the combination, irrespective of whether other assets or liabilities of the acquiree are assigned to those units.

Where goodwill has been allocated to a CGU and part of the operation within that CGU is disposed of, the goodwill associated with the disposed operation is included in the carrying amount of the operation when determining the gain or loss on disposal. Goodwill disposed in these circumstance is allocated based on the relative fair values of the disposed operation and the portion of the CGU retained.


k)Financial instruments – initial recognition and subsequent measurement

(i) Cash and cash equivalent

Includes cash, credit balances in bank accounts and investments redeemable within 90 days of the date of acquisition with immediate liquidity.

(ii) Financial Assets

Initial recognition and measurement

Financial assets are classified as financial assets at fair value through profit or loss, loans and receivables, held-to-maturity investments, held to maturity, available for saleavailable-for-sale financial assets, or as derivatives designated as hedging instruments in an effective hedge, as appropriate. The Company determinesand subsidiary determine the classification of its financial
assets upon theirat initial recognition, when they becomeas it becomes an integral part of the contractual provisions of the instrument. Financialinstruments.

All financial assets are initially recognized at fair value, plus, in the case of investments not classified asdesignated at fair value through profit or loss, transaction costs that are directly attributable to the acquisition of the financial asset. Sales and purchases

Purchases or sales of financial assets that require delivery of goodsassets within a time frame established by regulation or convention in the market conventionplace (regular way trades) are recognized on the transactiontrade date, i.e., the date that the Company commitsand subsidiary commit to buypurchase or sell the asset.

The Company'sCompany’s and subsidiary financial assets include cash and cash equivalents, trade accounts receivable and other receivables, quotedtrade and unquotednon-traded financial instruments and derivative financial instruments.

Subsequent measurement
Subsequent
The subsequent measurement of financial assets depends on their classification, which may be as follows:

Financial assets at fair value through profit or loss
loss: These include financial assets held for trading and financial assets designated upon initial recognition at fair value through profit or loss. Financial assets are classified as held for trading if they are acquired for the purpose of selling or repurchasing in the near term. This category includes derivative financial instruments entered intotaken out by the Company and subsidiary that do not meet the hedge accounting criteria, as defined by the corresponding standard.applicable standards. Financial assets at fair value through profit or loss are presented in the balance sheet at fair value, with the corresponding gains or losses recognized in the income statement. The Company has not designated any financial asset upon initial recognition at fair value through profit or loss.
 
Receivables
Receivables
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Loans and receivables: These are non-derivative financial assets, with fixed or determinable payments, that are not quotedtraded in an active market. After the initial measurement, suchthese financial assets are carriedrecorded at amortized cost usingunder the effective interest rate method less(effective interest rate), net of impairment, if and whenwhere applicable. AmortizedThe amortized cost is calculated by taking into accountin view of any discount or premium inon the acquisition and feesrates or other costs incurred. AmortizationThe amortization under the effective interest method is included in the financial income line in the statement of income. Impairment is recognized as financial expenses in the statement of income, if and where applicable.

Investments held to maturity: These are non-derivative financial assets with fixed or determinable payments and fixed maturity are classified as held to maturity whenever the Company and subsidiary expressed the intention and financial capacity to hold them to maturity. After the initial valuation, investments held to maturity are valued at amortized cost under the effective interest method, net of impairment. The amortized cost is calculated in view of any discount or premium on the acquisition and rates or costs incurred. The amortization of effective interest is included in financial income, in the income statement. The losses arising fromstatement of income. Losses on impairment are recognized as financial expenseexpenses in the income statement ifof income. The Company and when applicable.its subsidiaries did not record investments held to maturity during the years ended December 31, 2013 and 2012.

AvailableFinancial assets available for sale financial assets
Available for sale financial assetssale: These are those non-derivative financial assets that are not classified as (a)as: (i) loans and receivables, (b)(ii) investments held to maturity investments or (c)(iii) financial assets at fair value through profit or loss. These financial assets include equity and debt instruments. Debt securities in this category are those that are intended to be held for an indefinite period of time and that may be sold in response to needs for liquidity or in response to changes in the market conditions.

After the initial measurement, financial assets available for sale financial assets are measured at fair value, withand unrealized gains orand losses are recognized directly in the reserve for assets available for sale reserve within the group ofin other comprehensive income until the investment is derecognized, expected cases ofwritten off, except for impairment losses. losses, interest calculated using the effective interest rate method and foreign exchange gains and losses on monetary assets recognized in the income statement.

When the investment is derecognized or when impairment loss is detected, theidentified, cumulative gains or losses previously recognized in other comprehensive income should(loss) shall be recognized in the statement of income.income statement.

The fair value of financial assets available for sale financial assetsdenominated in foreign currency is measured and converted intoin the foreign currency usingand translated at the spot exchange rate prevailing at the date of the financial statements. Thebalance sheet date.

 Fair value changes in fair value attributable to translation differences are recognized directly in equity.

Derecognition (write-offs)
F-24

Derecognition
A financial asset (or, where appropriate,whenever the case, a part of a financial asset, or a part of a group of similar financial assets) is derecognized when:

• The rights to receive the cash flows from the asset have expired;

The Company and subsidiary has transferred its rights to receive cash flows fromof the asset
or has assumed an obligation to fully pay the cash flows received, in full, without significant delay to a third party under a pass-throughan onlending agreement, and (a)(i) the Company has transferred  substantially all risks and rewards of the asset, or (b)(ii) the Company has neither transferred nor retained substantially all risks and rewards related to the asset, but has transferred control ofover the asset.

When the Company or subsidiary has transferred its rights to receive the cash flows from an asset or has entered into a pass-through agreementarrangement, and has neither transferred nor retained substantially all the risks and rewards related to the asset, the asset is recognized to the extent of the Company'sCompany’s continuing involvement in the asset.
 
In this case, the Company also recognizes an associated liability. The transferred asset and associated liability are measured on a basis that reflects the rights and obligations that the Company has retained.
Continuing involvement that takes the form
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(iii)(ii) Impairment of financial assets

The Company and subsidiary assesses at each reporting datethe balance sheet dates whether there is any objective evidence that aof impairment of the financial asset or group of financial assets is impaired.assets. A financial asset or group of financial assets is considered to be impaired if and only if there is an objective evidence of impairment as a result of one or more events that have happenedoccurred after the initial recognition of the asset (an incurred “loss event”) and this loss event has an impact onimpacted the estimated future cash flowsflow of the financial asset or group of financial assets that can be reasonably estimated.reliably measured.

Evidence of impairment loss may include indication that the borrowing parties are going through significant financial hardship. The probability that they will go bankrupt or other financial reorganization, that there will be default or late payment of interest or principal may be indicated by a measurable drop in the estimated future cash flows, such as changes in maturity or economic conditions related to defaults.

Financial assets carried at amortized cost
In relation
With regard to the financial assets carried at amortized cost, first, the Company firstly assessesor subsidiary individually iftests whether there is objectiveare clear evidence forof impairment for each financial asset that is individually significant or collectively forgroup of financial assets that are not individually significant. If the Company concludes that there is no impairment evidence of impairment for an individually assesseda financial asset individually tested, whether significant or not, the asset is included in a group of financial assets with similar characteristics of credit risk characteristics and collectively assesses them foris tested as a whole in relation to impairment. Assets that are individually assessedtested for impairment, and for which an impairment loss is or continues to be recognized, are not included in a joint assessmentany group of financial assets to be tested for impairment.

When there is objectiveclear evidence of the occurrence of impairment, the amount of theimpairment loss is measured as the difference between the asset's carrying amountasset book value and the present value of the estimated future cash flows (excluding future credit losses expected but not incurred). The present value of estimated future cash flows (excluding future expected credit losses not yet incurred).is discounted at the original effective interest rate for the financial asset.

The carrying amount of the asset book value is reduced through the use of allowance account,decreased by a provision and the impairmentloss amount is recognized in the income statement. Interest income continues to be accrued on the reduced carrying amount based on the original effective interest rate for the asset. The loans, togetherLoans, jointly with the associated allowancecorresponding provision, are written off when there is no realistic prospectperspective of theirits future recovery and all guarantees have been realized or transferred to the Company. If in a subsequent year
the estimated impairment amount increasesloss increase or decreasesdecrease due to an event occurring after the impairment loss recognition, of impairment,the loss previously recognized impairment is increased or reduced bydecreased, adjusting itself with the allowance account.provision. In the eventcase of any future recovery, if any, of aan amount written off, amount, thethis recovery is recognized in the income statement.

Available for sale financial investments
For financial instruments classified as available for sale,
The Company and subsidiary assesses at the Company analyzesbalance sheet dates whether there is any objective evidence that thean investment is recoverable at each balance sheet date. Forimpaired.

In the case of equity investments in equity instruments classified as available for sale,available-for-sale, objective evidence includeswould include a significant andor prolonged decline in the fair value of investmentsthe investment below theirits cost.

When there is evidence of impairment, the cumulative loss measured as the difference between the acquisition cost and the current fair value, less any impairment loss on that has beeninvestment previously recognized in the income statement – is reclassifiedremoved from shareholders’ equity toand recognized in the income statement. Increases in their fair value after the recognition of impairment are recognized directly in other comprehensive income.income

(iv)In the case of debt instruments classified as available for sale, impairment is assessed based on the same criteria as financial assets carried at amortized cost. However, the amount recorded for impairment is the cumulative loss measured as the difference between the amortized cost and the current fair value, less any impairment loss on that investment previously recognized in the income statement.

Future interest income continues to be accrued based on the reduced carrying amount of the asset, using the rate of interest used to discount the future cash flows for the purpose of measuring the impairment loss. The interest income is recorded as part of finance income. If, in a subsequent year, the fair value of a debt instrument increases and the increase can be objectively related to an event occurring after the impairment loss was recognized in the income statement, the impairment loss is reversed through the income statement.
(iii) Financial liabilities

Initial recognition and measurement

Financial liabilities are initially classified as financial liabilities measured at fair value through profit or loss, loans and financing, accounts payable, or as derivatives classified as hedgehedging instruments, as appropriate.the case may be. The Company and subsidiary determines the classification of its financial liabilities upon their initial recognition.

Financial liabilities are initially recognized at fair value and,plus, in the case of loans and financing, are increased by thetransaction cost directly related to the transaction. The attributable thereto.

Company's and subsidiary financial liabilities include trade and other accounts payable, to suppliers, loans and financing agreements, and derivative financial instruments.

Subsequent measurement

Measurement of financial liabilities depends on their classification, which maycan be as follows:

Financial liabilities at fair value through profit or loss
Financial liabilities at fair value through profit or loss includesloss: these include financial liabilities designated atupon initial recognition at fair value through profit or loss. This category also includes derivative financial instruments entered intotaken out by the Company and subsidiary that do not meet the criteria for hedge accounting criteria, as defined by the corresponding standard. applicable standards.

The Company hasand subsidiary did not designateddesignate any financial liability upon initial recognitionasset at fair value through profit or loss.loss at the initial recognition.

Loans and financing
financing:After initial recognition, loans and financing subject to interest are subsequently measured at amortized cost, using the effective interest rate method. Gains and losses are recognized in the income statement when the liabilities are derecognized as well as duringand through the amortization process usingunder the effective interest rate method.

Derecognition (write offs)

A financial liability is derecognizedwritten off when the obligation thereunder is discharged, cancelled or expires.

When an existing financial liability is replaced by another from the same lender with substantially different terms, or the terms of an existing liability are substantially modified, such an exchangereplacement or modification is treated as a derecognition
of the original liability and the recognition of a new liability, and the difference in corresponding carrying amounts is recognized in the income statement.

(v)(iv) Offsetting of Financialfinancial instruments –net disclosure

Financial assets and financial liabilities are presentedoffset and the net amount is reported in the balance sheet if, and only if, there is a currentlycurrent enforceable legal right to offsetof offsetting the amounts recognized amounts and if there is anthe intention of offsettingto offset or realizingrealize the asset and settlingsettle the liability simultaneously.

(vi)(v) Fair value of financial instruments

The fair value of financial instruments actively traded in organized financial markets is determined based on quoted-marketpurchase prices quoted in the market at the close of business on theat balance sheet date, without any deduction offor transaction costs.

The fair value of financial instruments for which there is no active market is determined by using valuation techniques. TechniquesThese techniques may include usingthe use of recent market transactions (on an arm’s length basis) or; reference to the current fair value of otheranother similar instrument, such asanalysis of discounted cash flow analysisflows or other valuation models.


 i)l)Derivative financial instruments and hedge accounting

Initial recognition and subsequent measurement

The Company uses derivative financial instruments, such as currency and interest rate swaps, to provide protectionhedge against the risk of changes in exchange rates.

Derivative financial instruments designated as hedgein hedging transactions are initially recognized at fair value on the date onin which the derivative contractagreement is signed, andentered into, being subsequently are remeasuredrevaluated also at fair value. Derivatives are carriedpresented as financial assets when the instrument's fair value of the instrument is positive and as financial liabilities when the fair value is negative.

Any gains or losses arising from changes in the fair value of derivatives duringare taken directly to profit or loss, except for the year are recorded directlyeffective portion of cash flow hedges, which is recognized in other comprehensive income.

For the purposespurpose of hedge accounting, the Company's contracts werehedges are classified asas: cash flow hedges and fair value hedges to provide protection against exposure to changes in the fair value of an identified part of certain liabilities that are attributable to a particular risk (exchange variation) and can affect net income. hedges.

At the inception of a hedge relationship, the Company formally designates and documents the hedge relationship to which the Company wishes to apply hedge accounting as well asand the risk management objective and risk management strategy for undertaking the hedge. The documentation includes identification of the hedgehedging instrument, the hedged item or transaction, being hedged, the nature of the risk being hedged and how the nature of the risks excluded from the hedge, the prospective statement of the effectiveness of the hedge relationship and the way in which the Companyentity will assess the effectiveness of changes in the hedge instrument for the purpose ofhedging instrument’s fair value in offsetting the exposure to changes in the hedged item’s fair value or cash flows attributable to the hedged risk.

As for cash flow hedges, the hedge relationship documentation also includes the highly probable forecast nature of the hedged item.transaction as well as the periods expected to transfer gains or losses arising from hedge instruments from equity the income statement. Such hedges are expected to be highly effective in achieving offsetting changes in fair value or cash flows and are being continually assessed on an ongoing basis to determine whetherthat they were actually have been highly effective over allthroughout the financial reporting periods for which they were designated.

The Company’s contracts are classified as cash flow hedges when they protect from changes in cash flows that are attributable to a particular risk associated to a recognized liability that may affect the result of operations, and as fair value hedges when they protect from changes in the fair value of an identified part of certain liabilities that are attributable to a particular risk and may affect the result of operations.

Cash flow Hedges

Cash flow hedges meeting the recording criteria are accounted for as follows: (i) the portion of gain or loss from the hedge instrument determined as effective hedge shall be recognized directly in equity (in other comprehensive income) and (ii) the ineffective portion of gain or loss from the hedge instrument shall be recognized in the statement of income.

When the Company’s documented risk management strategy for a specific hedging relationship excludes from the hedge effectiveness evaluation a specific component of gain or loss or the related cash flows from the hedging instrument, this excluded component of gain or loss is promptly recognized in financial income (expense).

The amounts recorded in other comprehensive income are promptly transferred to the income statement when the hedged transaction affects P&L, for instance, when hedged financial income or expense is recognized or when an expected sale takes place. When the hedged item is the cost of a non-financial asset or liability, the amounts recorded in equity are transferred to the initial carrying amount of the non-financial asset or liability.

If the hedging instrument expires or is sold, terminated or exercised without replacement or rollover (as part of the hedging strategy), or if its designation as a hedge is revoked, or when the hedge fails to meet the hedge accounting criteria, any cumulative gain or loss previously recognized in other comprehensive income remains separately in equity until the forecast transaction occurs or the firm commitment is fulfilled.

Fair value hedges

Fair value hedges which meetmeeting the recording criteria for their accounting are recordedaccounted for as follows:
The (i) gain or loss resulting from changes in fair value of a hedge instrument shall be recognized in income. Thethe income statement as finance costs; and (ii) gain or loss resulting from thea hedged item attributable to the hedged risk shouldshall adjust the recorded amount of the hedged item to be recognized in income.the statement of income, as finance costs.

For fair value hedges relating to items carried at amortized cost, any adjustment to carrying value is amortized through profit or loss over the remaining term of the hedge using the effective interest rate method. The effective interest rate amortization may begin as soon as an adjustment exists and no later than when the hedged item ceases to be adjusted for changes in its fair value attributable to the risk being hedged.

If the hedged item is derecognized, the unamortized fair value is recognized immediately in profit or loss.

When an unrecognized firm commitment is designated as a hedged item, the subsequent cumulative change in the fair value of the hedge instrument and changes
in fair value of the hedged itemfirm commitment attributable to the hedged risk areis recognized as an asset or liability with a corresponding gain or loss recognized in the line of the income statement related to the hedged item.profit and loss.

Current versus non-currentnoncurrent classification

Derivative instruments that are not designated andclassified as effective hedging instrumentshedge instrument are classified as current or noncurrentnon-current or segregated into current or noncurrentshort and long term portions based on an evaluation of the contracted cash flows.

•  When the Company maintainsand its subsidiary expect to hold a derivative as an economic hedge (and doesdo not apply hedge accounting) for a period exceedingbeyond 12 months after the balance sheetreporting date, the derivative is classified as non-currentnoncurrent (or segregatedseparated into current or non-currentand noncurrent portions), consistently with the classification of the correspondingunderlying item.

•   Derivative instruments that are designated as, and are effective hedging instruments, are classified consistently with the classification of the correspondingunderlying hedged item.

The derivative instrument is segregatedseparated into a current or non-current portionsportion and a noncurrent portion only whenif a reliable allocation can be made.

j)
Provisions: These are recognized for those cases in which at the balance sheet date it is probable that an outflow of resources will be required to settle the obligation and a reliable estimate can be made of the amount of the obligation.
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 Provisions are presented by the gross amount, without considering the respective escrow deposits and are classified as labor, civil and tax. Escrow deposits are classified as assets, since conditions required to present them net of provisions are not met.m)Far value measurement

The Company and subsidiary measures financial instruments, such as derivatives and non-financial assets, at fair value at each reporting date.

Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value measurement is based on the assumption that the transaction to sell the asset or to transfer the liability will take place either:

• In the principal market for the asset or liability; or
• In the absence of a principal market, in the most advantageous market for the asset or liability.

The Company and subsidiary must have access to the principal (or most advantageous) market.

The fair value of an asset or liability is measured based on the assumption that market participants would use to define the price of an asset or liability, assuming that market participants act in their economic best interest.

A fair value measurement of a non-financial asset takes into account a market participant’s ability to generate economic benefits by using the asset in its highest and best use or by selling it to another market participant that would use the asset in its highest and best use.

The Company and its subsidiary use valuation techniques that are appropriate in the circumstances and for which sufficient data are available to measure fair value, maximizing the use of relevant observable inputs and minimizing the use of unobservable inputs.

All the assets and liabilities for which a fair value is measured or disclosed in financial statements are categorized within the fair value hierarchy described below, based on the lowest level input that is significant to the entire fair value measurement.

Level 1: quoted prices (unadjusted) in active markets for identical assets or liabilities;

Level 2: valuation techniques for which the lowest level input that is significant to the fair value measurement is either directly or indirectly observable.

Level 3: valuation techniques for which the lowest level input that is significant to the fair value measurement is not observable.

For assets and liabilities recognized in the financial statements on a recurring basis, the Company and subsidiary determines whether there have been transfers among hierarchy levels, revaluing their categorization (based on the lowest level input that is significant to the entire fair value measurement) at the end of each reporting period.

For fair value disclosure purposes, the Company and subsidiary determined classes of assets and liabilities on the basis of the nature, characteristics and risks of the asset or liability and the level of the fair value hierarchy, as described above.

For the year ended December 31, 2013, there were neither transfers between “level 1” and “level 2” fair value measurements nor transfers between “level 3” and “level 2” fair value measurements. The Company has no financial instruments categorized within level 3 of the fair value hierarchy.

The fair values of financial instruments measured at amortized cost are described in Note 36.



 n)Borrowing Costs

Borrowing costs directly attributable to the acquisition, construction or production of an asset that necessarily requires more than 18 months to get ready for its intended use or sale are capitalized as part of the underlying asset cost.

All other borrowing costs are expensed in the period they incur. Borrowing costs include interest expense and other costs incurred by an entity in respect of borrowings.

 k)o)
Post-retirement benefit plans: Company sponsors pension plans for individual employeesInterest on shareholder’s equity and retirees as well as multi-sponsored health care plans for former employees. Actuarial liabilities relating to defined-benefit plans were calculated using the projected unit credit method. Actuarial gains and losses are immediatelly recognized in Other Comprehensive Income.
dividends

Interest on shareholders´ equity

Brazilian legislation allows companies to pay interest on shareholders´ equity, which is similar to payment of dividends; however, this is deductible for income taxes calculation purposes. The amount due accrued by the Company and subsidiary in its accounting records in compliance with Brazilian tax law is matched against the financial expenses account in the income statement for the year and, for the presentation of these financial statements, such expense is reversed against a direct charge to equity, resulting in the same accounting treatment adopted for dividends. The distribution of interest on shareholders´  equity to shareholders is subject to withholding income tax at a 15% rate.

Dividends

The mandatory minimum dividends are recorded in the balance sheets as legal obligations (provisions in current liabilities), and the dividends in excess of such minimum amount, still not approved by the Shareholders’ Meeting, are recorded in equity as dividend reserve.

p)Provisions

General

Provisions are recorded when the Company or subsidiary have a present (legal or constructive) obligation arising from past events, the settlement of which is expected to result in an outflow of economic benefits, in an amount that can be reliably estimated. Provisions are adjusted at balance sheet date considering the probable amount of loss and the nature of each contingency (Note 20).

Provisions for contingencies are presented at their gross amount, less the corresponding judicial deposits, and are classified as provisions for civil, labor, tax and regulatory contingencies. Judicial deposits are classified as assets if the conditions required for their net presentation with the provision are not available.

Provisions for civil, labor, tax and regulatory contingencies

The Company and subsidiary are party to labor, tax, civil and regulatory claims and set up a provision for contingencies likelihood of loss of which was estimated as probable. Assessment of the likelihood of loss includes analysis of available evidence, hierarchy of laws, available case law, recent court rulings and their relevance in the legal system, as well as the evaluation of outside legal advisors. Provisions are reviewed and adjusted to take into account changes in circumstances, such as the applicable statute of limitations, tax audit conclusions or additional exposures identified based on new matters or court decisions.
Provision for demobilization of assets
This refers to costs to be incurred due to the return to the owners of the sites (locations intended for tower and equipment installation at leased property) under the same conditions at the time of execution of the initial lease agreement.

Demobilization costs are provided at the present value of expected costs to settle the obligation using estimated cash flows and are recognized as part of the cost of the particular asset. The cash flows are discounted at a current pre-tax rate that reflects the risks specific to demobilization liability. The unwinding of the discount is expensed as incurred and recognized in the income statement as a finance cost. The estimated future costs of demobilization are reviewed annually and adjusted as appropriate. Changes in the estimated future costs or in the discount rate applied are added to or deducted from the cost of the asset.


Contingent liabilities recognized in a business combination

A contingent liability recognised in a business combination is initially measured at its fair value.

Subsequently, it is measured at the higher of: i) the amount that would be recognized in accordance with the requirements for provisions above or; ii)  the amount initially recognised less, when appropriate, cumulative amortization recognized in accordance with the requirements for revenue recognition.


q)Taxes, charges and contributions

Acronyms of the taxes, charges and contributions described in these financial statements are as follows:

CIDE – Contribution Tax for Intervention in the Economic Order – Federal Tax;
COFINS – Contribution Tax on Gross Revenue for Social Security Financing – Federal Tax;
CSLL – Social Contribution Tax on Net Profit – Federal Tax;
FISTEL – Telecommunications Inspection Fund;
FUNTTEL – Telecommunications Technology Development Fund;
FUST – Universal Telecommunication Services Fund;
ICMS – State VAT – State Tax;
IOF – Tax on Financial Transactions – Federal Tax;
IRPJ – Corporate Income Tax – Federal Tax;
IRRF – Withholding Income Tax – Federal Tax;
ISS – Service Tax – Local Tax;
PIS – Contribution Tax on Gross Revenue for Social Integration Program – Federal Tax;
TFF – Inspection and Operation Fees; and
TFI – Inspection and Installation Fees.

Current income and social contribution taxes

The carrying amount of assets and liabilities related to the current tax of the last year and prior years corresponds to the amount estimated to be recovered from or paid to tax authorities. The tax rates and laws used in calculating the amounts referred to above are those in effect at the balance sheet date. In the balance sheet, current taxes are presented net of prepayments throughout the year.

Current income and social contribution taxes related to items directly recognized in equity are also recognized in equity. Management periodically assesses the tax position for the cases in which tax regulations require interpretation, and sets up provisions when necessary.


Deferred taxes

Deferred tax is generated from temporary differences at the reporting date between the tax bases of assets and liabilities and their carrying amounts.

Deferred tax assets are recognized for all deductible temporary differences and unused tax credits and losses, to the extent that taxable profit will likely be available so that deductible temporary differences can be realized and such unused tax credits and losses can be used, except: (i) when the deferred tax asset related to the deductible temporary difference arises from the initial recognition of an asset or liability in a transaction other than a business combination and does not impact, at the transaction date, the book profit or income or loss for tax purposes; and (ii) on deductible temporary differences related to investments in subsidiaries, where deferred tax assets are recognized only to the extent that it is probable that temporary differences will be reversed in the near future and taxable profit will likely be available so that temporary differences can be used.

The carrying amount of deferred tax assets is reviewed at each reporting date and reduced to the extent that it is no longer probable that sufficient taxable profit will be available to allow all or part of the deferred tax asset to be utilized. Derecognized deferred tax assets are reassessed at each reporting date and are recognized to the extent that it has become probable that future taxable profits will allow the deferred tax asset to be recovered.

Deferred tax liabilities are recognized for all temporary tax differences, except: (i) when the deferred tax liability arises from initial recognition of goodwill, or an asset or liability in a transaction other than a business combination, and does not affect book profit or tax income or loss on the transaction date; and (ii) on temporary tax differences related to investments in subsidiaries, in which temporary difference reversal period can be controlled and temporary differences are not likely to be reversed in the near future.

Deferred tax assets and liabilities are measured at the tax rate expected to be applicable for the year the asset will be realized or the liability will be settled, based on tax rates (and tax law) published as of the balance sheet date.

Deferred tax assets and liabilities are not discounted to present value and are classified in the balance sheet as noncurrent, regardless of the expected realization.

Tax effects of items directly recorded in equity are also recognized in equity. Deferred tax items are recognized based on the transaction in which deferred tax was originated, in comprehensive income or directly in equity.

Deferred tax assets and liabilities are presented net if there is a legal or constructive right to offset tax assets against tax liabilities and when deferred taxes refer to the same taxable entity and are subject to the same tax authority.

Sales taxes

Revenue from services rendered is subject to ICMS or ISS taxation at the rates in force in each area and to PIS and COFINS taxation on a cumulative basis for revenue from telecommunication services, at 0.65% and 3.00%, respectively. Other revenue earned by the Company and subsidiary, including revenue from resale of goods, on a noncumulative basis, is taxed at 1.65% and 7.60% for PIS and COFINS, respectively, and by ICMS at the rates in force in each State.

Prepaid or recoverable taxes are recorded in current or noncurrent assets according to their estimated realization.
Provisional Measure (MP) No. 627
On November 11, 2013, Provisional Measure No. 627 was issued, which introduces a number of changes in the income tax legislation, social contribution, PIS, COFINS, among which are:

i) Repeal of Tax Regime (RTT), established by Law No. 11,941/09 of 27 May 2009, beginning on January 1, 2015, optional basis, beginning on January 1, 2014; and

ii) Amendment of specific provisions of Decree - Law No. 1,598/77 with the objective of adapting the tax law with corporate law and accounting standards, due to the extinction of the RTT and the need to establish a new way of calculating the income tax and social contribution.

As permitted by Article No. 71 of this MP, the Company will opt for adoption of the provisions contained in Articles 1 to 66, when applicable, as of January 1, 2014, so the Federal Revenue of Brazil (RFB) will define the shape, the term and conditions for that option.

r)Other assets and liabilities

An asset is recognized in the balance sheet when it is likely that its future economic benefits will flow to the Company or subsidiary, and its cost or value can be reliably measured.

A liability is recognized in the balance sheet when the Company or subsidiary have a legal or constructive obligation as a result of a past event and it is probable that an outflow of funds will be required to settle it.

Assets and liabilities are classified as current or noncurrent. An asset is classified as current when:

•   it is expected to be realized or it is intended to be sold or used in the regular operating cycle;
•   it is held primarily for trading;
•   it is expected to be realized within 12 months from the reporting date; or
•  cash or cash equivalents, unless there are limitations on its swap or it is used to settle a liability for at least 12 months after the reporting period.

All other assets are classified as noncurrent.

A liability is classified as current when:

•   it is expected to be settled in the regular operating cycle;
•   it is held primarily for trading;
•   it is expected to be realized within 12 months from the reporting date; or
•  there is no unconditional right to defer the settlement of the liability for at least 12 months from the reporting date.

All other liabilities are classified as noncurrent.

s)Present value adjustment of assets and liabilities

Current and noncurrent monetary assets and liabilities are adjusted to present value whenever the effects are considered significant on the overall financial information. The present value adjustment is calculated using contractual cash flows and the explicit interest rate, and in certain cases the implicit interest rate, of respective assets and liabilities.

As such, the interest rates accrued on revenues, expenses and costs associated with these assets and liabilities are discounted with a view to recognizing them on an accrual basis. Subsequently, interest thereof is reallocated to financial income and expenses in the income statements by using the effective interest rate
method in relation to the contractual cash flows. Implicit interest rates then applied were determined based on assumptions and are considered accounting estimates.

Based on the analysis performed and on management best estimates, the Company and subsidiary concluded that the adjustment to present value of current monetary assets and liabilities is immaterial in relation to the overall financial statements, and thus did not record any adjustment.

t)Government grants and assistance

Government grants are recognized when there is reasonable assurance that the benefit will be received and the corresponding conditions were met. When the benefit refers to expense item, it will be recorded in income in equal amounts throughout the expected useful life of the corresponding benefit, on a systematic basis in relation to cost of which the benefit intends to settle.

When the Company receives non-monetary benefits, the asset and the benefit are recorded at nominal value and reflected in the income statement over the expected useful life of the asset, at equal annual amounts. The loan or assistance is initially recognized or measured at fair value. A government grant is measured as the difference between the initial carrying amount of the loan and proceeds therefrom. A loan is subsequently measured in accordance with the accounting policy.

When loans or similar assistance are provided by governments or related institutions, with an interest rate below the current applicable market rate, the effect of this favorable interest is regarded as a government grant.

The Brazilian tax legislation (Provisional Executive Order (MP) No. 2,199-14, of August 24, 2001, as amended by Law No. 11,196, of November 21, 2005), enabled legal entities holding enterprises located in areas under the supervision of Supervisory Authority for Development of the Amazon (SUDAM) and Superintendency for the Development of the Northeast (SUDENE), whose activity fall under an economy sector considered a priority, under the Executive branch ruling, to claim income tax reduction under the terms thereof.

Through the acquisition of Vivo Part. and Vivo, the Company benefits from a 75% income tax reduction, calculated based on profit from tax incentive operations (lucro da exploração) in the north region of Minas Gerais and Vale do Jequitinhonha and in the Brazilian states of Acre, Amapá, Amazonas, Maranhão, Mato Grosso, Pará, Rondônia and Roraima. This benefit will be effective up to 2013.

The profit generated by the portion subject to such benefit was excluded from calculation of dividends and may be only used in cases of capital increase or absorption of losses.

The financing lines through Banco Nacional de Desenvolvimento (BNDES), with interest rates lower than those prevailing in the market, under the scope of IAS 20/CPC 7, are recorded at fair value based on market rates. Adjustment arising from the comparison of the amount measured based on the rate agreed is upon accounted for as deferred revenue (Note 21).


u)Revenue recognition

Revenues substantially correspond to value of considerations received or receivable arising from the provision of telecommunications services and sale of goods are presented net of taxes, discounts and returns (in case of sale of goods) thereon. Revenues and expenses are stated on the accrual basis of accounting.

Revenue is recognized when it is probable that future economic benefits will flow to the Company and subsidiary, when it can be reliably measured, costs incurred in the transaction can be measured, the risks and benefits have been substantially transferred to the buyer and when specific criteria are met for every activity of the Company and subsidiary.
The Company and subsidiary assess its revenue arrangements against specific criteria to determine if it is acting as principal or agent. The Group has concluded that it is acting as a principal in all of its revenue arrangements, except for infrastructure swap revenue.

Revenues of the Company and subsidiary comprise basically the voice portal, data and additional telecommunication services that are offered to customers through fixed-price traffic packs (paid on a monthly basis) or based on customers’ consumption, remuneration network usage and sales of goods.

Recognition of revenues from telecommunication services

Revenues from telecommunication services provided are recorded on the accrual basis based on the amounts agreed upon. Local and long-distance calls are billed by the measurement process under the legislation in force. The services billed on fixed monthly amounts are calculated and accounted for on a straight-line basis. Unbilled revenues from the last billing up to the balance sheet date is recognized in the month in which the service is provided.

Revenues related to public phone cards sales are deferred and recognized in the income statement based on the estimated usage of cards.

Revenues related to pre-paid mobile recharge credits, as well as taxes payable due are deferred and recognized in the income statement to the extent services are effectively provided.

Revenues from equipment lease contracts classified as finance lease agreement are recognized in installation of equipment upon effective transfer of risk. Revenue is recognized at present value of future minimum payments provided for in contract.

Revenues from services are basically subject to the following indirect taxes: ICMS, PIS, COFINS and ISS.

Recognition of revenue and cost of goods sold

Revenues and cost of goods sold (mobile phones, simcards and accessories) are recorded when risks and rewards inherent to such goods are transferred to buyer. Sales made in own stores are recognized upon sale to final consumer. Revenues and costs of goods sold by dealers are recognized in the P&L when the device is activated, limited to 90 days after the date of sale.

Customer loyalty program

The Company has a loyalty points program that enables  customers to accumulate points while paying bills regarding the usage of the services offered. The accumulated points may be exchanged for telephone sets or services, conditional upon obtaining a minimum balance of points by customer. The consideration received is allocated to the cost of sets or services at fair value. The fair value of these points is determined by dividing the discount granted by the number of points required for the redemption based on the such fidelity program. The fair value of the accumulated balance of points generated is deferred and recognized as revenue upon redemption of points

The number of points to be accounted for is determined through statistical techniques that consider assumptions and historical data on expected redemption rates, such as, expiration percentage and cancellation of points. These estimates are subject to variations and uncertainties due to changes in the behavior of customers’ redemptions (Note 21).
Membership fee and promotional campaigns
Participation fees paid for promotional campaigns by customers of the Company are deferred and recorded in P&L throughout the duration of such campaign.

Agreements combining more than one element

Commercial packages offered by the Company that combine different elements are analyzed to determine whether it is necessary to separate the different elements identified, adopting the recognition criteria that is most adequate to each situation. The total revenue generated by the package sale is distributed among its elements, which were identified at their fair values.

The fair value determination of each element then identified implies the need for complex estimates given the nature of the business.

A possible change in fair values estimates could affect the distribution of revenues between components and consequently the deferred revenues.

v)Financial income and expenses

These include interest and monetary and exchange variations arising from short-term investments, derivative transactions, loans, financing, debentures, adjustments to present value of transactions that generate monetary assets and liabilities and other financial transactions. These are recognized on the accrual basis when earned or incurred by the Company or subsidiary.

For all financial instruments measured at amortized cost and interest bearing financial assets classified as available for sale, interest income is recorded using the effective interest rate (EIR). EIR is the rate that exactly discounts the estimated future cash payments or receipts over the expected life of the financial instrument or a shorter period, where appropriate, to the net carrying amount of the financial asset or liability.

w)Post-retirement benefit plans

The Company and subsidiary individually sponsor pension funds of post-retirement benefits for active and retired employees, in addition to a multiemployer supplementary retirement plan and health care plan to former employees. The contributions are determined on actuarial bases and recorded on the accrual basis. Benefit plans are determined based on actuarial evaluations at the end of each year, in order to ensure that the contributions are sufficient to set up the required reserve for both current and future commitments.

The actuarial liabilities related to defined benefit plans were calculated using the projected unit credit method. Actuarial gains and losses are recognized immediately in equity (in other comprehensive income).

For plans with defined contribution features,characteristics, the obligation is limited to the payment of contributions, which are recognized in income on the accrual basis.P&L of the respective years.

The asset or liability related to defined benefit asset or liabilityplan to be recognized in the financial statements comprisescorrespond to the present value of the obligation by defined benefit obligation,(using a discount rate based on long-term National Treasury Notes “NTNs”), less cost of past services not yet recognized and less the fair value of plan assets that will be used to settle the obligations. PlanThe plan assets are assets held by a closedprivately-held supplementary pension fund. Planplan entity. The plan assets are not available to the Company’s creditors of the Company nor can theyand cannot be paid directly to the Company. The fair value is based on information on market price information aboutprices and, in the case of securities quoted, securities, it is the publishedon purchase price.price disclosed. The value of any defined benefit asset then recognized is limited to the sum of any past service cost not yet recognized and the present value of any economic benefitbenefits available in the form of  reductionsas a reduction in future contributions toplan contribution from the plan.

l)
Other assets and liabilities: an asset is recognized in the balance sheet when it is more likely than not that its future economic benefits will be generated on behalf of the Company and its subsidiaries and its cost or value can be reliably measured.
Company and subsidiary.
 
 
A Liability is recognized in the balance sheet when the Company and its subsidiaries have a legal or constructive obligation arising from past events.

Upon the adoption of IAS 19 (Revised) effective 1 January 2013, pension benefit costs recognized in the Income Statements are limited to service cost and the net interest cost (income) on the net defined benefit plan obligation (asset). All remeasurement effects on the plan assets and obligations are recognized initially in comprehensive income and immediately reclassified permanently in retained earnings.

 Assetsx)Significant accounting judgment, estimates and liabilities are classified as current when their realization or settlement is likely to occur within the next twelve months. Otherwise, they are considered as noncurrent.

m)
Revenue recognition: revenues related to Telecommunications services rendered are recorded on the accrual basis based on the contractual terms. Revenue unbilled from the date of the last billing until the date of the balance sheet is recognized in the month the service is rendered.
assumptions

The Company's revenues consist primarilypreparation of voicethe financial statements requires management to make judgments, estimates and data telecommunication servicesassumptions supported by valuation bases used in accounting estimates. The accounting estimates involved in the preparation of the financial statements were based on objective and additional services that are offeredsubjective factors considering management’s judgment to customers through traffic packages with fixed price (monthly) or accordingdetermine the adequate amount to customers’ traffic consumption.be recorded in the financial statements.

RevenueHowever, uncertainties involving these estimates may result in amounts significantly different from those recorded in the sales of cards for public telephones is deferred and recognized in income as the cards are utilized based on consumption estimates.

Income from equipment under lease agreements classified as finance leases is recognized upon equipment installation, when the risk is actually transferred. Income is recognized for the present value of future minimum lease payments.

Revenues from sales and services are subjectfinancial statements due to the following taxes and contribution taxes: State VAT - ICMS, Social Contribution Taxes on Gross Revenue for Social Integration Program - PIS,  Social Security Financing - COFINS and Service Tax– ISS.

n)
Foreign-currency-denominated balances and transactions: the Company’s functional currency is the Brazilian real (R$). Foreign currency transactions are recorded at the prevailing exchange rate at date of the transaction. Foreign currency denominated assets and liabilities are translated using the exchange rate at the balance sheet date. Exchange differences resulting from foreign currency transactions were recognized in financial income and financial expenses.

o)
Income tax and social contribution: income tax and social contribution expenses includes the effects of current and deferred taxes.
criteria inherent in the estimation process.

The carrying amount of current income tax assets and liabilities for the current period and prior periods represents the amount expected to be recovered from or paid to tax authorities. The tax rates and tax legislation used to calculate the  amounts are those enacted at the balance sheet date. In the balance sheet the current income taxes are stated net of the amounts paid during the year.

Deferred tax assets are obtained using the liability method on temporary differences between the tax bases of assets and liabilities and their carrying values for financial reporting purposes.
At balance sheet date, deferred tax assets are recognized to the extent that their future realization is assessed as more likely than not based on the future taxable income.

The deferred tax assets and liabilities are classified in the balance sheet as noncurrent, regardless of the expected realization. The tax effects of items recorded directly in shareholders’ equity are recognized in equity.

p)
Concession agreement’s renewal fee: it is a fee which will be paid each odd year during the term of the concession agreement is in force, equivalent to 2% of its prior-year SFTC net revenue, according to the contract. The corresponding expense is recognized proportionally over each biennium concerned (Note 23).

q)
Accounting estimates: The preparation of the consolidated financial statements requires management to make judgments and estimates and adopt assumptions that affect the reported amounts of revenue, expenses, assets and liabilities and the disclosure of contingent liabilities at balance sheet date. However, uncertainty relating to these assumptions and estimates could result in outcomes that would require. significant adjustment to the carrying value of the asset or liability affected in future periods.

The mainkey assumptions concerning the future and other importantkey sources of estimation uncertainty at the balance sheetreporting date, that have a significant risk of causing a significantmaterial adjustment into the carrying valueamounts of assets and liabilities within the next financial year are discussed below
described below:

Impairment of non-financialnonfinancial assets

An impairment loss exists when the carryingbook value of an asset or cash-generating unit exceeds its recoverable value,amount, which is the higher of its fair value less selling costscost of sales and its value in use. The calculation of fair value less selling costscost of sales is based on information available from bidingon sales transactions of similar assets or observable market pricesprice less additional costs for disposingto dispose of the asset. The calculationCalculation of value in use is based on the discounted cash flow method. Cash flows are derived from the budget for the next ten years and do not include restructuring activities that the Company is not yet committed to or significant future investments that will improve the assets performance of the cash-generating unit being tested.model. The recoverable value is sensitive to the discount rate used in the discounted cash flow method, as well as to the expectedreceipt of estimated future cash inflowsflows and the growth rate used for extrapolation purposes.

Taxes
There are uncertainties regarding the interpretation of complex tax regulations and the amount and timing of future taxable income. The Company records provisions, based on reasonable estimates, for possible consequences of audits by tax authorities of the jurisdictions in which it operates. The amount of these provisions is based on several factors, such as experience of previous tax audits and differing interpretations of tax regulations by the taxable entity and the tax authority in charge. Such differences of interpretation may arise in a wide variety of subjects, depending on the conditions prevailing in the jurisdiction in which the Company operates.
F-30

Table of ContentsPost-retirement benefit plan

Post-employment benefits
The cost of defined benefits pensionbenefit retirement plans and other post-employmentpost-retirement health care benefits and the present value of pension obligationsretirement obligation are determined usingbased on actuarial valuation methods. An actuarial valuation involvesActuarial valuations involve the use of assumptions abouton discount rates, expected rates of return on assets, future salary increases, mortalitydeath rates and future increases in pension benefits.and retirement plans. The defined benefit obligation is highly sensitive to changes in these assumptions. All assumptions are reviewed at each balance sheet date.annually.

The mortality rate is based on mortality tables available in Brazil. Future increases in wages and pension and retirement benefits are based on the expected future inflation rates for Brazil.

For more details on the assumptions used, see Note 30.35.

Fair value of financial instruments
When
Where the fair value of financial assets and financial liabilities presentedrecorded in the balance sheet cannot be obtained inderived from active markets, ittheir fair value is determined using valuation techniques including the discounted cash flow method.model. The inputdata for these methods is taken from observable markets whenbased on that prevailing in the market, whenever possible. However, when this is not possible,feasible, a certain level of judgment is required in establishingto establish the fair values. This judgment includes considerationvalue. The judgments include considerations of data used, e.g.,inputs such as liquidity risk, credit risk and volatility. Changes in assumptions about these factors could affect the reported fair value of financial instruments.
Property, Plant and Equipment and intangible assets, including goodwill

The accounting treatment of investment in fixed and intangible assets includes estimating useful life period for depreciation purposes and the fair value at the date of acquisition, particularly for assets acquired in business combinations.

Useful life determination requires estimates regarding the expected technological developments and alternative uses of assets. The hypotheses related to technological aspect and its future development imply a significant level of analysis, considering the difficulties in forecasting time and nature of future technological changes.

Where impairment is identified amounting to tangible and intangible assets, an adjustment of such amount is recorded in the P&L for the year. The need to record impairment loss is determined through estimates that include, among others, the analysis of the possible impairment causes and the estimated amount thereof. In this regard, factors such as technological obsolescence, suspension of certain services and other changes are also considered in circumstances that demonstrate the need to record a possible impairment.

The Company and subsidiary periodically analyze the performance of the defined CGUs in order to identify a possible impairment in goodwill. The determination of the recoverable amount of the CGU to which the goodwill is allocated also includes the use of assumptions and estimates and requires a significant level of judgment and criterion.

Taxes

There are uncertainties regarding the interpretation of complex tax regulations and the amount and term of future taxable income. The Company and subsidiary set up provisions based on adequate estimates, for possible audit consequences by tax authorities of the respective jurisdictions in which it operates. The value of these provisions is based on various factors such as past experience with tax audits and different interpretation of tax regulations by the taxpaying entity and the relevant tax authorities. Such differences of interpretation may arise in a wide variety of matters, depending on the conditions prevailing in the respective domicile of the Company and subsidiary.

The Company and subsidiary evaluate the recoverability of deferred tax asset based on estimates of future results. This recoverability ultimately depends on the ability of the Company to generate taxable profits over the period in which the deferred tax asset is deductible. The analysis considers the reversal period of deferred tax liabilities, as well as estimates of taxable profits, based on updated internal projections reflecting the latest trends.

Determining the proper classification of the tax items depends on several factors, including an estimate of the period and the realization of the deferred tax asset and the expected date of payments of these taxes. The actual flow of receipt and shipment of income tax could differ from estimates made by the Company and subsidiary, as a result of changes in tax laws or of unexpected future transactions that may impact tax balances.

Provisions for tax, labor, civil and labor risksregulatory proceedings

Provisions are recognized when the Company has a present obligation arising from a past event, of which settlement requires an outflow of resources rated as probable and may be reliably estimated. This obligation can be legal or tacit, derived from, among other factors, regulations, contracts, customary practices or public commitments that expose third parties to a valid expectation that the Company will assume certain responsibility. The determination of the provision is based on the best estimate of the reimbursement required to settle the corresponding obligation, considering the information available on the closing date, including the opinion of independent experts, such as legal counselors.

y)Functional and reporting currency

Company’s functional and reporting currency is the Brazilian real. Transactions in foreign currency were translated at the currency exchange rate in force on the date the transaction. Assets and liabilities stated in foreign exchange were translated at the currency exchange rate in force at the balance sheet date. The exchange rate changes arising from transactions in foreign currencies are recognized in P&L as financial income or expenses.

z)Transactions denominated in foreign currency

The monetary assets and liabilities denominated in foreign currencies are translated to the functional currency (real) at the exchange rate (fx rate) in force on the transaction date and subsequently remeasured based on fx rate effective on the reporting date which, at December 31, 2013 was: US$1.00 = R$2.3426, €1.00 = R$3.23068 and at December 31, 2012, was: US$1.00 = R$2.0435, €1.00 = R$2.693946. Gains and losses resulting from the remeasurement of these assets and liabilities between the foreign exchange rate prevailing at the transaction and reporting dates are recognized in P&L.

aa)Employee profit sharing

The Company recognizes a provisionand subsidiary have obligations arising from employment contracts, recognizing these provisions during the year. Provisions are recorded to recognize the expense regarding employee profit sharing. These provisions are calculated on the basis of qualitative and quantitative goals set by the management and accounted for civil, laborin specific accounts according to function in groups of Cost of services, Selling expenses and tax claims. General and administrative expenses.

bb)Share-based payments

The assessmentCompany measures the cost of probabilitytransactions settled with employees and officers based on shares issued by parent company Telefónica S.A., by reference to the fair value of the equity instruments at the date at which they are granted, using the binomial valuation model. This fair value is charged to the income statement over the period until the vesting date.

cc)Treasury shares

Own equity instruments which are reacquired (Treasury shares) are recognized at cost and deducted from shareholders’ equity. No gains or losses are recognized in P&L on purchase, sale, issue or cancellation of the Company's own equity instruments.

dd)Noncontrolling interests

Noncontrolling interests represent the portion of profit or loss includes evaluationand equity of available evidence,subsidiaries not owned by the hierarchy of laws, available case law, most recent court decisions and their relevanceCompany, thus being disclosed in the legal system,consolidated balance sheet under equity.

ee)Information on operating segments

Operating segments are defined as components of a venture for which separate financial information is made available and evaluated on a regular basis by the Company’s chief operating decision maker involving the allocation of funds to an individual segment and segment performance assessment. Considering that: (i) all officers and managers' decisions are based on consolidated reports; (ii) the Company and subsidiary’s
mission is to provide its customers with quality telecommunications services; and (iii) all decisions related to strategic planning, finance, shopping, short- and long-term investments are made on consolidated basis, the Company and subsidiary operate in a single operating segment, namely the provision of telecommunications services.

ff)Statements of cash flow

The statement of cash flows was prepared in accordance with IAS 7/CPC 03 - Cash Flow Statements using the indirect method, and reflects the changes in cash for the years reported.

4. Acquisition of Vivo Participações S.A.

On April 27, 2011 the shareholders meetings held by the Company and Vivo Participações S.A. (Vivo Part.) approved the acquisition of 100% of the shares that the Company held in the latter. Each share of Vivo Part. was substituted for 1.55 shares of the Company. This operation was recorded under the acquisition method.

The Company adopted the fair value of the shares acquired in view of the economic value report prepared by the specialized company engaged by management since it consists of a transaction between two companies under common control, the share value approximates that paid by SP Telecomunicações Participações Ltda. in the equity offering (OPA) of March 2011, which led to the acquisition of 2.65% of capital of Vivo Part., previously held by noncontrolling shareholders.

The fair values of the identifiable assets acquired and liabilities taken on from Vivo Part. were measured and recognized on the acquisition date.

These values were determined through various valuation methods, depending on the type of asset and/or liability in question, as well as the evaluationbetter information available and assisted by specialized advisors.

The methods and hypotheses for determination of outside counsel. Provisions are reviewed and adjusted to take into account changes in circumstances, suchthese fair values were as applicable statutes of limitation, conclusions of tax audits or additional exposures identifiedfollows:

Licenses

The fair value was determined through the Multi-Period Excess Earnings Method (MEEM), which is based on new issuesa calculation of discount of cash flows of future economic benefits attributable to the licenses, net of the eliminations of the charges relating to the contributing assets implied in the generation of these flows and excluding the flows attributable to the customers portfolio.

This method is based on the assumption that the intangible assets seldom generate profits by its own. Accordingly, the cash flows attributable to the licenses are those remaining after the return of all contributing assets necessary to generate the estimated cash flows. The fair value allocated to the licenses on the acquisition date reached R$12,876,000, which is being amortized for 27.75 years.

Customers portfolio

The customers portfolio also was valued by the MEEM method, which is based on a calculation of discounted cash flows of future economic benefits attributable to the customers base, net of the eliminations of the obligations of contributions implied in their generation. To estimate the useful life remaining from the customers base, an analysis of the average length of the relationship with customers, using a churn rate method was made.

This analysis of lives is aimed at estimating a subsistence curve which allows for the future churn profiles associated with the current customers base. As an approximation of the customers subsistence curve, the so-called Iowa curves were considered. The fair value allocated to the customers portfolio on the acquisition date reached R$2,042,000, which is being amortized for an average period of 8.5 years.

Trademark

The fair value of the “Vivo” trademark was calculated under the “relief-from-royalty” method. In accordance with this method, the value of the asset is determined by capitalizing royalties saved in connection with the intellectual property. In other words, the trademark owner obtains profit since it owns the intangible asset instead of paying royalties for its use. Royalties saved was determined by applying a market royalty rate (expressed as a percentage of revenues) to future revenues expected to be obtained from the sale of the products or judicial rulings.services associated with the intangible asset. A market royalty rate is usually expressed as a percentage of net revenues which an interested owner would charge an interested user for the use of an asset owned in a free transaction, being both parties duly informed. The fair value allocated to the trademark on the acquisition date reached R$1,642,000, which is being amortized for 19.5 years.

Following are the fair value, the goodwill and the cost of participation of the identifiable assets acquired and liabilities taken on from Vivo Part. on the acquisition date:

Information (in thousands of R$)r)Fair Value
Current assets7,244,124
Noncurrent assets28,134,683
Deferred tax assets, netStatements of cash flows (b)The statements of cash flows were prepared using the indirect method
417,883
Other noncurrent assets2,385,177
Property, plant and reflect changes in cash over the stated years. The terms used in the statements of cash flows are as follows:equipment6,198,358
Intangible assets (a)
19,133,265
Current liabilities(7,964,209)
Noncurrent liabilities(5,352,456)
Other noncurrent liabilities (c)
(5,352,456)
Net assets22,062,142
Equity expenses31,222,630
Goodwill on operation9,160,488

 ·(a)Operating activities: referIncludes the allocation of the fair value to licenses (R$12,876,000), to the main transactions performed bytrademark (R$1,642,000) and customer portfolio (R$2,042,000). The Company does not consider the Companytrademark and its subsidiaries and activities other than investment and financing;the customers portfolio as deductible for tax purposes.
 ·(b)Investing activities: refer to additionsIncludes the recognition of deferred income taxes on (a) and dispositions of noncurrent assets and other investments not included in cash and cash equivalents;(c).
 ·(c)Financing activities: referIncludes the allocation of fair value attributed to activities resulting in changes in equity and loans.the contingent liabilities for R$283,000.

In accordance with IFRS 3(R) – Business Combination, the acquirer must recognize, on the acquisition date, contingent liabilities taken on from a business combination, even if cash outflow is not probable to settle the obligation, provided that a present obligation arising from past events and its fair value may be reliably measured. Meeting former requirements, upon the acquisition contingent liabilities were recognized at fair value of R$283,000, which were determined in view of the estimated cash outflows for settlement on the acquisition date.

Costs incurred with the transaction were posted to P&L, in other operating expenses.
 

4.15.New PronouncementsCash and Interpretations Issued by IASBcash equivalents

As of the date of issuance of these consolidated financial statements, the following pronouncements and interpretations issued by the IASB were published, but were not mandatory for fiscal year 2010:
    
   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Cash and banks  101,921   94,304   76,316 
Short-term investments  6,442,015   7,039,181   2,813,227 
Total  6,543,936   7,133,485   2,889,543 


Short-term investments basically correspond to Bank Deposit Certificates (CDB), which are pegged to the Interbank Deposit Certificate (CDI) rate variation, are highly liquid and are kept with first-tier financial institutions.

In addition, not included in the amounts above, the Company has short-term investments in the consolidated amounts of R$106,455 at December 31, 2013 (R$109,708 at December 31, 2012), in noncurrent assets.

New Standards6.
Mandatory application: for
fiscal years started from
IFRS 9Financial InstrumentsJanuary 1, 2013
IAS 24 RevisedRelated Party: DisclosuresJanuary 1, 2011
Amendments to Existing Standards
Amendment to IAS 32 Financial Instruments: Presentation
Classification of rights issues
February 1, 2010
Amendments to IFRS 7 Financial Instruments: Disclosure
Transfer of Financial Assets
January 1, 2013
New Interpretations
IFRIC 19
Extinguishment of financial  Liabilities with  equity instruments
July 1, 2010
Amendment to IFRIC 14Prepayments of a  minimum  of funding requirementJanuary 1, 2011Trade accounts receivable, net

   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Billed amounts  4,485,539   4,066,835   3,695,379 
Unbilled amounts  1,890,485   1,675,091   1,677,708 
Interconnection amounts  859,894   977,644   896,639 
Gross accounts receivable  7,235,918   6,719,570   6,269,726 
Provision for impairment  (1,175,973)  (1,079,254)  (1,056,729)
Total  6,059,945   5,640,316   5,212,997 
             
Current  5,802,859   5,546,938   5,128,142 
Non-current  257,086   93,378   84,855 


The Company is analyzing the impacts resulting from the applicationaging list of these standards, amendments and interpretations. Based on preliminary analysis, the Company does not expect any significant impact on the consolidated financial statements as a consequencetrade accounts receivable, net of the initial adoption of such new accounting pronouncements and interpretations.provision for impairment, is as follows:

   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Falling due  4,398,791   4,331,163   4,125,659 
Overdue from 1 to 30 days  795,389   718,693   631,923 
Overdue from 31 to 60 days  289,783   215,862   204,775 
Overdue from 61 to 90 days  166,105   193,291   115,125 
Overdue from 91 to 120 days  62,122   60,669   49,815 
Overdue for more than 120 days  347,755   120,638   85,700 
Total  6,059,945   5,640,316   5,212,997 



5.      Cash
At December 31, 2013 and cash equivalents2012, no customer represented more than 10% of net trade accounts receivable.

  2010  2009  01/01/2009 
          
Bank accounts  8,930   10,120   31,993 
Short-term investments  1,547,785   2,266,896   1,709,013 
             
Total  1,556,715   2,277,016   1,741,006 
Changes in the provision for impairment are as follows:

Short-term investments are basically CDB (Bank Deposits Certificate), indexed under CDI (Inter bank Deposits Certificate) rate variation,
Balance at  January 01, 2012(1,056,729)
Additions, net (Note 26)(654,273)
Write-offs631,748
Balance at December 31, 2012(1.079.254)
Additions, net (Note 26)(741,274)
Write-offs644,555
Merger/split as of July 1, 2013-
Balance at December 31, 2013(1,175,973)

At December 31, 2013, noncurrent consolidated accounts receivable includes R$160,478 referring to the new business model of goods for resale to legal entities, whose term for receipt is up to 24 months. The amount of unrecognized revenue (present value adjustment) on December 31, 2013 was R$18,174.

TData has a product called “Soluciona TI,” which are readily liquidconsists of leasing IT equipment to small- and maintained with reputable financial institutions.medium-sized enterprises, for which TData receives fixed installments over the lease term. Considering the contractual terms, the Company classified this product as Finance Lease. At December 31, 2013, the consolidated noncurrent accounts receivable balance includes R$96,608 (R$93,378 at December 31, 2012) related to this product.

The consolidated balance of trade accounts receivable, related to finance lease, comprises the following effects:


6.      Trade
   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Present value of receivables  335,376   294,245   261,933 
Unrealized financial income  7,058   7,757   8,941 
Gross accounts receivable  342,434   302,002   270,874 
Provision for impairment  (99,791)  (86,648)  (69,375)
Net accounts receivable  242,643   215,354   201,499 
             
Current  146,035   121,976   116,644 
Noncurrent  96,608   93,378   84,855 

At December 31, 2013, the aging list of trade accounts receivable net
  2010  2009  01/01/2009 
          
Billed amounts  2,042,760   2,622,613   2,608,012 
Accrued unbilled amounts  1,336,441   1,266,049   1,374,080 
Gross accounts receivable  3,379,201   3,888,662   3,982,092 
             
Allowance for doubtful accounts  (765,633)  (833,639)  (767,698)
             
Total  2,613,568   3,055,023   3,214,394 
             
Current  2,147,380   2,245,950   2,248,736 
Past-due – 1 to 30 days  403,738   597,410   530,238 
Past-due – 31 to 60 days  101,943   130,331   195,213 
Past-due – 61 to 90 days  49,404   66,949   113,101 
Past-due – 91 to 120 days  44,018   56,299   110,720 
Past-due – more than 120 days  721,492   849,229   784,084 
Total  3,467,975   3,946,168   3,982,092 
             
Current  2,546,225   2,988,798   3,152,831 
Non-current  67,343   66,225   61,563 
is as follows:


Year Trade Accounts Receivable, Gross  
Present
Value
 
Falling due up to one year  238,768   238,768 
Falling due up to five years  103,666   96,608 
         
Total  342,434   335,376 


Changes in Allowance for doubtful accounts

  2010  2009 
       
Opening balance  (833,639)  (767,698)
         
Provision charged to selling expenses (Note 23)  (386,340)  (564,580)
Write-offs  454,346   498,639 
         
Ending balance  (765,633)  (833,639)
Subsidiary A.Telecom offers “Posto Informático”, a product that consists in the lease of IT equipment to small- and medium-sized companies for fixed installments received over the agreed term. Considering the related contractual conditions, the Company classified this product as “Finance Lease” in its December 31, 2010 and 2009  consolidated financial statements (Note 4.f).

The consolidated accounts receivable as of December 31, 2010 and 2009 reflects the following effects:

  2010  2009  01/01/2009 
          
Present value of minimum payments receivable  112,352   125,234   139,214 
Unrealized financial income  23,213   21,231   20,154 
Gross investment in finance lease receivables at year-end  135,565   146,465   159,368 
             
Allowance for doubtful accounts  (18,102)  (22,576)  (26,159)
             
Financial Leases receivable, net  117,463   123,889   133,209 
             
Current  45,009   59,009   77,651 
Noncurrent  67,343   66,225   61,563 
Aging list of financial leases receivable:

 
Year
 Gross investment  
Present
value
 
       
Falling due within one year  45,009   45,009 
Falling due within five years  90,556   67,343 
         
Total  135,565   112,352 

There are neitherno unsecured residual values that produceresulting in benefits to the lessor nor contingent payments recognized as revenuesrevenue during the year.


7.Inventories

   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
           
Consumer materials  58,492   59,417   94,547 
Materials for resale  (a)  498,803   380,163   435,032 
Other inventory items  6,481   4,005   6,468 
Total gross  563,776   443,585   536,047 
Provision for impairment and obsolescence  (58,161)  (55,776)  (64,326)
             
Total current  505,615   387,809   471,721 


(a)This includes, among others, mobile telephones, simcards (chip) and IT equipment in stock.

Changes in the provision for impairment and obsolescence are as follows:

Balance at January 1, 2012(64,326)
Additions(35,972)
Reversals44,522
Balance at December 31, 2012(55,776)
Additions(29,247)
Reversals26,862
Merger/split as of July 1, 2013-
Balance at December 31, 2013(58,161)

Cost of goods sold, which includes amounts regarding provision for impairment and obsolescence, is stated in Note 25.
8.Deferred taxes and taxes recoverable

8.1Taxes recoverable

   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
           
ICMS (a)  1,556,452   1,631,088   1,665,896 
ICMS agreement No. 39/CAT Admin Ruling No.06 (b)  355,251   288,520   307,832 
Income and social contribution taxes (c)  377,704   528,109   1,143,987 

7.      Inventories

Taxes withheld at source (d)  188,659   141,620   152,919 
PIS and COFINS  63,816   148,092   210,950 
Other  18,468   53,957   28,440 
             
Total  2,560,350   2,791,386   3,510,024 
             
Current  2,191,962   2,052,421   2,495,065 
Non-current  368,388   738,965   1,014,959 
  2010  2009  01/01/2009 
          
Consumption materials  74,682   118,030   129,600 
Resale items (*)  92,461   97,524   106,734 
Other inventories  10,052   8,810   13,622 
Allowance for reduction to net recoverable value  and obsolescence  (99,696)  (75,928)  (85,546)
             
Total current  77,499   148,436   164,410 

(*) Includes the inventory of IT equipments.

The allowance for reduction to recoverable value and obsolescence takes into account timely analyses carried out by the Company.

8.      Deferred(a)  Credits arising from additions to property, plant and Recoverableequipment, subject to offsetting in 48 months.
(b)  Refund request for State Value-Added Tax (ICMS) paid for invoices cancelled at a later time.
(c)  Mainly prepaid income tax and social contribution, which will be offset against federal taxes to be determined in the future.
(d) Credits on withholding income tax on short-term investments, interest on shareholders´ equity and other, which are used as deduction in operations for the year and social contribution withheld at source on services provided to public entities.

8.1    Recoverable taxes

  2010  2009  01/01/2009 
          
Withholding taxes  91,185   92,019   77,370 
Recoverable income tax  and social contribution  27,088   35,021   36,755 
ICMS (state VAT) (*)  534,323   476,523   357,897 
ICMS (state VAT)-Convênio 39/Portaria CAT 06  313,177   222,042   98,295 
Other  20,261   30,971   14,128 
             
Total  986,034   856,576   584,445 
             
Current  659,357   712,663   448,217 
Noncurrent  326,677   143,913   136,228 
  (*)8.2Refers to credits on the acquisition of property, plant and equipment items, available for offset against VAT obligations in 48 months.Deferred taxes
8.2    Deferred taxes

The Company recognizedand its subsidiary calculate deferred income and social contribution tax assets considering the existence of taxable income inprofit for the lastpast five fiscalfinancial years and the expected generation of future taxable incomeprofit generation, which were based on a technical feasibility study, approved by the Board of Directors on December 14, 2010.Directors.

Significant components of deferred income and social contribution taxes are as follows:


   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Deferred Assets          
Income and social contribution tax losses (a)  262,915   21,290   348,576 
Merged tax credit (b)  -   9,461   46,962 
Income and social contribution taxes on temporary differences (c)            
Provisions for labor, tax and civil contingencies  1,327,288   1,104,065   950,988 
Post-employment retirement plans  143,537   133,371   104,856 
Provision for impairment - accounts receivable  245,556   169,434   178,433 
Provision for modem and other PP&E item losses  166,174   210,107   137,829 
Profit sharing  71,948   62,218   82,564 
Accelerated accounting depreciation  154,181   421,768   433,512 
Provision for impairment – inventories  12,885   13,951   17,542 
Provision for customer loyalty program  31,199   28,168   23,399 
Derivative transactions  -   42,922   69,387 
Trade accounts payable and other provisions  398,956   290,199   354,916 
Income and social contribution taxes on other temporary differences  157,313   134,460   109,285 
Total deferred tax assets  2,971,952   2,641,414   2,858,249 
 
             
Deferred tax liabilities            
Merged tax credit (b)  (337,535)  (269,514)  (207,668)
Income and social contribution taxes on temporary differences (c)            
Technology Innovation Law  (308,490)  (416,700)  (333,156)
Exchange variation  -   (3,383)  (14,742)
Customer portfolio  (461,870)  (546,383)  (630,896)
Trademarks and patents  (479,548)  (508,178)  (536,808)
Licenses  (719,780)  (399,878)  (79,976)
Effects of goodwill generated upon merger of Vivo Part.  (568,338)  (344,927)  (258,695)
Vivo Part. Goodwill  (480,366)  (266,870)  (53,374)
Income and social contribution taxes on other temporary differences  (128,365)  (74,344)  (104,389)
Total deferred tax liabilities  (3,484,292)  (2,830,177)  (2,219,704)
             
Total noncurrent assets (liabilities), net  (512,340)  (188,763)  638,545 
             
Deferred tax assets (liabilities), net            
Represented in the balance sheet is as follows:            
             
Noncurrent deferred tax assets, net  210,294   1,027,888   1,427,499 
Noncurrent deferred tax liabilities, net  (722,634)  (1,216,651)  (788,954)


Deferred taxes were determined considering future realization, as under:

a)
Income and social contribution tax losses: this represents the amount recorded by the Company and its subsidiary which, in accordance with Brazilian tax legislation, may be offset to the limit of 30% of the tax bases computed for the following years, with no expiry date.
Following are the amounts of tax credits from losses on income tax and social contribution carry-forwards recognized for the years ended December 31, 2013 and 2012 and, January 1, 2012:
    
  Income tax  Social contribution tax  Total 
Income and social contribution tax losses at January 1, 2012  1,745,928   1,705,050   3,450,978 
Tax credit (25% + 9%)  436,482   153,455   589,937 
Tax credit recognized  259,011   89,565   348,576 
Unrecognized tax credit (*)  177,471   63,890   241,361 
             
Income and social contribution tax losses at December 31, 2012 (restated)  930,409   997,434   1,927,843 
Tax credit (25% + 9%)  232,602   89,769   322,371 
Tax credit recognized  12,066   9,224   21,290 
Unrecognized tax credit (*)  220,536   80,545   301,081 
             
Income and social contribution tax losses at December 31, 2013  672,523   1,053,155   1,725,678 
Tax credit (25% + 9%)  168,131   94,784   262,915 
Tax credit recognized  168,131   94,784   262,915 

(*) Due to the restructuring process, the T.Data recognized tax credits not recognized over the past years, so there is no credit not recognized in 2013.
 

  2010  2009  01/01/2009 
          
Deferred Assets         
          
Tax loss carry-forwards – Income tax and social contribution  2,325   1,716   5,091 
Provisions (tax, labor and civil)  302,607   315,977   340,850 
Post-retirement benefit plans  74,460   65,255   50,581 
Allowance for doubtful accounts  100,194   95,057   94,691 
Fust  73,251   58,069   42,370 
Allowance for obsolescence of modems  46,318   46,224   57,600 
Employee Profit sharing  38,730   15,997   24,325 
Allowance for reduction of inventory to recoverable value  31,593   23,880   28,909 
Merged tax credits – DABR (*)  34,691   47,305   59,920 
Other non deductible provisions  129,798   123,489   155,557 
Income tax and social contribution on other temporary differences  180,045   135,737   125,841 
   1,014,012   928,706   985,735 
             
Deferred liabilities            
             
Innovation Law  238,957   192,377   73,224 
Exchange rate variation  25,811   25,702   - 
Merged tax credits (*)  136,015   59,673   - 
Income tax and social contribution on other temporary differences  109,550   86,890   58,297 
   510,333   364,642   131,521 
             
             
Total noncurrent  503,679   564,064   854,214 
b)
Merged tax credit: represented by tax benefits arising from corporate restructuring of goodwill for expected future profitability, whose tax use follows the limit set forth in tax legislation.

(*)  Relate to tax benefits arising from corporate reorganizations represented by goodwill amounts based on  future expected profitability to be used in compliance with the limits established by tax legislation.
c)
Income and social contribution taxes on temporary differences: amounts will be realized upon payment of provisions, effective impairment or trade receivables, or realization of inventories, as well as upon reversal of other provisions.

Company estimates the realization of theChanges in deferred taxesincome and social contribution tax assets and liabilities are as of December 31, 2010 as followsfollows:

Year   
    
2011  461,681 
2012  150,314 
2013  170,649 
2014  77,271 
2015  69,785 
Thereafter  84,312 
Total  1,014,012 
    
Deferred tax assets Tax losses  Deferred tax assets  Total 
             
Balance at January 01, 2012 (Restated)  348,576   2,509,673   2,858,249 
Provision  154,657   375,739   530,396 
Provision reversal  (481,943)  (265,288)  (747,231)
Balance at December 31, 2012 - Restated  21,290   2,620,124   2,641,414 
Provision  241,625   458,376   700,001 
Provision reversal  -   (368,537)  (368,537)
Comprehensive income  -   (926)  (926)
Merger/split as of July 1, 2013  -   -   - 
Balance at December 31, 2013  262,915   2,709,037   2,971,952 


Deferred tax liabilities
Balance at January 01, 2012 (Restated)(2,219,704)
Provision(747,326)
Provision reversal123,537
Other changes that did not flow through P&L(8,071)
Comprehensive income21,387
Balance at December 31, 2012 - Restated(2,830,177)
Provision(884,798)
Provision reversal223,810
Other changes that did not flow through P&L6,873
Merger/split as of July 1, 2013-
Balance at December 31, 2013(3,484,292)


The recoverabletable below presents deferred income tax and social contribution for items charge or credited directly in other comprehensive income during the years ended December 31, 2013 and 2012.

   12.31.13  12.31.12 - Restated 
        
Non-realized losses on available for sale investment  4,578   1,882 
Actuarial losses and effect of the asset ceiling on plan surplus  (7,348)  23,726 
Gain (losses) on derivative operations  1,844   (4,221)
Total  (926)  21,387 

Following are the expected deadlines to realize net deferred tax assets.

2014 2015 2016 2017 2018 2019 onwards Total
(635,572) (113,087) (39,151) (71,645) (80,702) 427,817 (512,340)

These amounts above are based on projections subject to changeswhich may change in the future.

Tax losses
9.Escrow deposits

In some situations, in connection with a legal requirement or presentation of guarantees, judicial deposits are made to secure the continuance of the claims under discussion. These judicial deposits may be required for claims whose likelihood of loss was analyzed by the Company, grounded on the opinion of its legal advisors as a probable, possible or remote loss.
    
   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Judicial deposits          
Labor  1,036,055   933,866   789,705 
Tax  2,364,913   2,182,513   1,938,270 
Civil and regulatory  853,980   866,668   715,285 
Total  4,254,948   3,983,047   3,443,260 
Garnishments  97,572   52,846   47,651 
Total  4,352,520   4,035,893   3,490,911 
             
Current  204,165   126,625   116,421 
Noncurrent  4,148,355   3,909,268   3,374,490 


At December 31, 2013, the Company and temporaryits subsidiary had a number of tax-related judicial deposits, reaching the consolidated amount of R$2,364,913 (R$2,182,513 at December 31, 2012). Detailed information on the matters from which the main deposits stem, is in Note 20.

A brief description of the main tax-related judicial deposits is as follows:

·Federal contribution taxes on gross revenue for Social Integration Program (PIS) and for Social Security Financing (COFINS)

Company and subsidiary are involved in disputes related to: (i) claim filed for overpayment of tax credits, not recognized by tax authorities; (ii) tax debt arising from underpayment due to differences in ancillary statements (Federal Tax Debt and Credit Return – DCTF); and (iii) disputes referring to changes in rates and increase in tax bases introduced by Law No. 9,718/98.

At December 31, 2013, consolidated judicial deposits amounted to R$31,162 (R$62,924 at December 31, 2012).

·Social Contribution Tax for Intervention in the Economic Order (CIDE)

The Company is involved in legal disputes for the respectiveexemption of CIDE levied on offshore remittances of funds arising from agreements for the transfer of technology, brand and software licensing, etc.

At December 31, 2013, consolidated judicial deposits amounted to R$144,684 (R$136,211 at December 31, 2012).

·Telecommunications Inspection Fund (FISTEL)

ANATEL collects Installation Inspection Fee (TFI) on extension of licenses granted and on radio base stations, mobile stations and radio links. Such collection results from the understanding of ANATEL that said extension would be a triggering event of TFI and that mobile stations, even if owned by third parties, are also subject to TFI. The Company and subsidiary challenge aforesaid fee in court.

At December 31, 2013, the consolidated judicial deposits amounted to R$864,487 (R$818,502 at December 31, 2012).

·Withholding Income Tax (IRRF)

Company is involved in disputes related to: (i) exemption of IRRF payment on offshore remittances for out-coming traffic (land-line operators); (ii) exemption of IRRF payment on interest on shareholders´ equity recognized (mobile operators); and (iii) IRRF levied on earnings from rentals and royalties, wage labor and fixed-income investments.

At December 31, 2013, the consolidated judicial deposits amounted to R$59,343 (R$58,367 at December 31, 2012).

·Corporate Income Tax (IRPJ)

Company is involved in disputes related to: (i) debts stemming from offsetting of IRPJ overpayments not recognized by the Brazilian IRS; and (ii) requirement of IRPJ estimates and lack of payment – debts in the integrated system of economic and tax information (SIEF); and (iii) underpaid IRPJ amounts.

At December 31, 2013, the consolidated judicial deposits amounted to R$28,456 (R$25,422 at December 31, 2012).

·Contribution to Empresa Brasil de Comunicação (EBC)

Sinditelebrasil (Union of Telephony and Mobile and Personal Services) filed an injunction challenging the Contribution to Foster Public Radio Broadcasting payable to EBC, introduced by Law No. 11,652/2008. The Company and its subsidiary, as union members, made judicial deposits referring to that contribution.

At December 31, 2013, the consolidated judicial deposits amounted to R$514,127 (R$370,026 at December 31, 2012).

·Social Security, Work Accident Insurance (SAT) and Funds to Third Parties (INSS)

Company was involved in disputes related to: (i) SAT and funds to third parties (INCRA and SEBRAE); (ii) joint responsibility for contract labor; and (ii) difference in SAT rate (from 1% to 3%).

At December 31, 2013, the consolidated judicial deposits amounted to R$96,736 (R$91,915 at December 31, 2012).

·Unemployment Compensation Fund (FGTS)

The Company filed an injunction in order to represent its right not to pay surtax of 0.5% and 10% for FGTS introduced by Supplementary Law No. 110/2001 levied on deposits made by employers (the proceedings did not result in any reduction of FGTS deposits mad by the Company on behalf of its employees).

At December 31, 2013, the consolidated judicial deposits amounted to R$70,697 (R$66,386 at December 31, 2012).

·Tax on Net Income (ILL)

The Company filed an injunction in order to represent its right to offset amounts unduly paid for ILL purposes against future IRPJ payments.

On December 19, 2013 the Company settled the debt under discussion by including it in the Federal Tax Recovery Program (REFIS), using the judicial deposit then restricted, which is now awaiting conversion into income by the Federal Government.

At December 31, 2013, the consolidated judicial deposits amounted to R$51,648 (R$49,355 at December 31, 2012).

·Universal Telecommunication Services Fund (FUST)

Company and subsidiary filed an injunction in order to have their right declared not to include expenses with interconnection (ITX) and Industrial Use of R$ 123,597Dedicated Line (EILD) in FUST tax base for landline phone carriers and R$83,777 (R$106,166not to include revenues from ITX and R$109,670 asEILD in FUST tax base for mobile phone carriers, according to Abridgment No. 7, of December 15, 2005, as it does not comply with the provisions contained in sole paragraph of article 6 of Law No. 9,998, of August 17, 2000.

At December 31, 2009), respectively,  were not recognized2013, the consolidated judicial deposits amounted to R$371,373 (R$341,403 at December 31, 2012).

·Provisional Contribution Tax on Financial Transactions (CPMF)

Given the merger of PTelecom Brasil S.A. into Vivo Part. (later merged into the Company) the judicial deposit balance related to the injunction filed by PTelecom Brasil S.A. was absorbed, so as deferred tax assetsto reject the requirement for CPMF on pro forma and simultaneous foreign exchange agreements, as required by the subsidiaries asCentral Bank of Brazil to translate foreign loans into investment.

At December 31, 2010 in view2013, the petition filed for a writ of mandamus had an unfavorable outcome for the Company, and the aforesaid judicial deposit was converted into income for the payment of the unlikely generation of future taxable profits.debt under discussion.

At December 31, 2013, the consolidated judicial deposits amounted to R$20,899.


·State Value-Added Tax (ICMS)

Company is involved in disputes related to: (i) ICMS stated but not paid; (ii) ICMS not levied on communication in default; (iii) fine for late voluntary payment of ICMS; (iv) ICMS supposedly levied on access, adhesion, enabling, availability and use of services, as well as supplementary services and additional facilities; (v) right to credit from the acquisition of goods for the PP&E and electric energy; and (vi) activation cards for pre-paid services.

At December 31, 2013, the consolidated judicial deposits amounted to R$38,259 (R$34,235 at December 31, 2012).

·Other taxes, charges and contributions

Company is involved in disputes related to: (i) Service Tax (ISS) on noncore services; (ii) Municipal Real Estate Tax (IPTU) not subject to exemption; (iii) municipal inspection, operation and publicity charges; (iv) land use fee; (v) social security contributions related to supposed failure to withhold 11% on several invoices, bills and receipts or service providers engaged for workforce assignment; and (vi) Public Price for Numbering Resource Management (PPNUM) by ANATEL.

 At December 31, 2013, the consolidated judicial deposits amounted to R$93,941 (R$106,868 at December 31, 2012).

10.Prepaid expenses

   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
           
Advertising and publicity  167,873   173,688   172,401 
Rent  35,168   51,207   43,744 
Insurance  29,733   14,250   11,984 
Financial charges  11,568   7,152   8,743 
Software maintenance, taxes and other  38,308   33,436   50,322 
Total  282,650   279,733   287,194 
             
Current  257,286   248,337   255,056 
Non-current  25,364   31,396   32,138 


11.Other assets

   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
           
Advances to employees and suppliers  64,991   97,152   73,646 
Related-party receivables  97,748   58,151   60,499 
Subsidy on handset sales  55,716   53,756   53,408 
Receivables from suppliers (a)  139,563   479,283   217,255 
Pension plan surplus  17,909   48,048   31,210 
Other realizable assets  92,037   27,235   61,215 
Total  467,964   763,625   497,233 
             
Current  340,171   671,317   401,184 
Noncurrent  127,793   92,308   96,049 


(a)At December 31, 2013, the consolidated amounts include R$362,774 referring to the disposal of nonstrategic transmission towers, received in 2013.

12.Investments

A summary of significant financial data of investees is as follows.

a)Information on investees – Jointly-controlled entities
  At December 31, 2013  At December 31, 2012  At January 01, 2012 
  Cia ACT  Cia AIX  Aliança Atlântica  Cia ACT  Cia AIX  Aliança Atlântica  Cia ACT  Cia AIX  Aliança Atlântica 
Current assets  11   10,515   139,414   10   13,414   116,322   8   7,002   99,330 
Noncurrent assets  -   12,441   -   -   120,024   -   -   130,922   4,756 
Current liabilities  1   2,950   2,200   -   3,280   2,302   2   4,676   20 
Noncurrent liabilities  -   6,076   -   -   5,792   -   -   3,698   - 
Equity  10   13,930   137,214   10   124,366   114,020   6   129,550   104,066 
                                     
Net income (loss)
for the year
  -   (110,436)  136   4   (550)  1,722   (6)  6,502   2,114 

b)Changes in investments


  Balances at December 31, 2012 - Restated  Additions  Equity pickup  Dividend and interest on equity declared and approved  Other comprehensive income  Merger / split as of July 1, 2013  Balances at December 31, 2013 
Jointly controlled entities -Equity investments  119,198   -   (55,150)  -   11,529   -   75,577 
Aliança  57,010   -   68   -   11,529   -   68,607 
AIX  62,183   -   (55,218)  -   -   -   6,965 
ACT  5   -   -   -   -   -   5 
                             
Other investments  23,683   (148)  -   -   (13,465)  702   10,772 
Other investments (a)  23,683   (148)  -   -   (13,465)  702   10,772 
Total investments in consolidated  142,881   (148)  (55,150)  -   (1,936)  702   86,349 


  
Balances at January 1, 2012
Restated
  Additions  Equity pickup  Dividend and interest on equity declared and approved  Other comprehensive income  Residual value write-off  
Balances at December 31, 2012 -
 Restated
 
Jointly controlled entities -Equity investments  116,801   -   588   (3,457)  5,266   -   119,198 
Aliança  52,023   -   861   (1,140)  5,266   -   57,010 
AIX  64,775   -   (275)  (2,317)  -   -   62,183 
ACT  3   -   2   -   -   -   5 
                             
Other investments  34,455   -   -   -   (5,068)  (6,704)  23,683 
Zon Multimédia – Direct investment (b)  6,737   -           (33)  (6,704)  - 
Other investments (a)  28,718   -   -   -   (5,035)  -   23,683 
Total investments in consolidated  152,256   -   588   (3,457)  198   (6,704)  142,881 



(a)Other investments are stated at fair value.
(b)On May 8, 2012, the Company sold its equity interest held in ZON (Note 2.2).


13.Property, plant and equipment, net

13.a) Breakdown

At December 31, 2013:         
          
    
  PP&E Cost  Accumulated depreciation Net balance 
Switching equipment  16,551,351   (14,186,061)  2,365,290 
Transmission equipment and media  34,247,236   (25,814,693)  8,432,543 
Terminal equipment/modems  10,763,473   (9,295,416)  1,468,057 
Infrastructure  12,959,925   (9,491,430)  3,468,495 
Land  314,558   -   314,558 
Other  3,277,142   (2,682,185)  594,957 
Provision for loss  (169,979)  -   (169,979)
Fixed assets in progress  1,967,726   -   1,967,726 
Total  79,911,432   (61,469,785)  18,441,647 
 
 At December 31, 2012 (Restated)
            
    
  PP&E Cost  Accumulated depreciation Net balance 
Switching equipment  15,517,041   (13,271,794)  2,245,247 
Transmission equipment and media  31,809,734   (24,528,539)  7,281,195 
Terminal equipment/modems  9,883,913   (8,334,571)  1,549,342 
Infrastructure  12,756,034   (8,911,756)  3,844,278 
Land  316,673   -   316,673 
Other  3,919,579   (2,988,254)  931,325 
Provision for loss  (40,286)  -   (40,286)
Fixed assets in progress  1,476,370   -   1,476,370 
Total  75,639,058   (58,034,914)  17,604,144 

13.b) Changes
                   
  Balance at December 31, 2012 - Restated  Additions  Write-offs, net  Transfers, net  Depreciation (d)  Balance at December 31 2013 
Switching equipment  2,245,247   30,948   (101)  639,577   (550,381)  2,365,290 
Transmission equipment and media  7,281,195   514,314   (18,438)  2,100,099   (1,444,627)  8,432,543 
Terminal equipment/modems  1,549,342   524,785   (920)  346,474   (951,624)  1,468,057 
Infrastructure  3,844,278   96,103   (24,883)  261,168   (708,171)  3,468,495 
Land  316,673   -   (2,115)  -   -   314,558 
Other  931,325   70,673   (2,531)  (244,040)  (160,470)  594,957 
Provision for loss (b)  (40,286)  (5,492)  9,560   (133,761)  -   (169,979)
Fixed assets in progress  1,476,370   3,600,201   (10,025)  (3,098,820)  -   1,967,726 
Total  17,604,144   4,831,532   (49,453)  (129,303)  (3,815,273)  18,441,647 



                   
  
Balance at January 1, 2012-
Restated
  Additions  Write-offs, net (a)  Transfers, net (c)  Depreciation (d)  Balance at December 31, 2012 - Restated 
Switching equipment  1,951,085   59,238   (13,686)  706,768   (458,158)  2,245,247 
Transmission equipment and media  6,934,793   518,332   (41,124)  1,107,907   (1,238,713)  7,281,195 
Terminal equipment/modems  1,547,030   1,084,718   (5,230)  (13,551)  (1,063,625)  1,549,342 
Infrastructure  4,232,294   41,601   (103,592)  392,099   (718,124)  3,844,278 
Land  320,302   -   (3,629)  -   -   316,673 
Other  855,593   217,069   (4,036)  59,586   (196,887)  931,325 
Provision for loss (b)  (23,435)  (2,025)  3,555   (18,381)  -   (40,286)
Fixed assets in progress  1,328,859   2,419,208   (14,834)  (2,256,863)  -   1,476,370 
Total  17,146.521   4,338,141   (182,576)  (22,435)  (3,675,507)  17,604,144 


(a)The consolidated amounts of net write-offs in 2012 include R$138,812, regarding the sale of non-strategic towers and rooftops.
(b)Company and subsidiary recognized a provision for potential obsolescence of materials used in PP&E maintenance, based on levels of historical use and expected future use.
(c) The balances remaining from transfers in 2012 include R$18,773 consisting of residual values of sales of towers and rooftops pending transfer of risk and property, which will be recognized as net write-offs upon recognition of the related revenues.
(d) Additions of depreciation costs and expenses are presented in “Depreciation and Amortization” in Notes 25, 26 and 27.


13.c) Depreciation rates

For the years ended December 31, 2013 and 2012, consolidated PP&E items were depreciated on a straight-line basis, at the following annual rates:

Switching equipment10.00 to 33.33
Transmission equipment and media5.00 to 20.00
Terminal equipment/modems
10.00 to 66.67
Infrastructure4.00 to 66.67
Other10.00 to 20.00

The annual average depreciation rate was 14.70% in 2013 and 2012.

13.d) PP&E items given in guarantee

At December 31, 2013, the Company and its subsidiary had PP&E items given in guarantee for lawsuits, amounting to R$187,025 (R$235,847 at December 31, 2012).

13.e) Capitalization of borrowing costs

At December 31, 2013 and 2012, the Company did not capitalize borrowing costs, as there were no qualifying assets.

13.f) Reversible assets

The concession agreement establishes that all assets comprising the Company equity and key for the service provision described in the aforesaid agreement shall be deemed reversible and an integral part of the worth of the concession. These assets will automatically revert to ANATEL upon expiration of the concession agreement in accordance with the regulation currently in force. At December 31, 2013 the residual balance of reversible assets was R$7,270,327 (R$6,911,508 at December 31, 2012), comprising switching and transmission equipment, terminals for public use, external energy network equipment and system and operation support equipment.


14.Intangible assets, net

14.a) Breakdown


   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Goodwill  10,225,280   10,225,280   10,225,280 
Other intangibles assets  19,277,779   19,780,417   19,824,167 
Total  29,503,059   30,005,697   30,049,447 

The sources of goodwill allocated to the CGU Telefônica Brasil as of December 31, 2013 and 2012:


Ajato Telecomunicações Ltda.149
Goodwill Spanish and Figueira (merged in TDBH) (a)212,058
Santo Genovese Participações Ltda. (b)71,892
Telefônica Televisão Participações S.A. (c)780,693
Vivo Participações S.A. (d)9,160,488
Total10,225,280


(a) Goodwill from partial spin-off of Spanish e Figueira, which was transferred to the Company upon merger with Telefonica Data Brasil Holding S.A. (TDBH) in 2006.
(b) Goodwill generated upon acquisition of equity control of Santo Genovese Participações (parent company of Atrium Telecomunicações Ltda.), in 2004.
(c) Goodwill generated upon acquisition of TTP (formerly Navytree) merged in 2008, economically based on a future profitability study.
(d) Goodwill generated upon acquisition/merge of Vivo Part. Upon merger in 2011.

Breakdown of and changes in other intangible assets at December 31, 2013 and 2012 were as follows:


14.b) Breakdown of other intangible assets

At December 31, 2013:


    
  Cost of intangible assets  Accumulated amortization  Net balance 
Software  10,494,388   (8,506,754)  1,987,634 
Customer portfolio  1,990,278   (631,836)  1,358,442 
Trademarks and patents  1,601,433   (190,980)  1,410,453 
Licenses  17,238,795   (2,764,229)  14,474,566 
Other  152,026   (151,690)  336 
Software in progress  46,348   -   46,348 
Total  31,523,268   (12,245,489)  19,277,779 

At December 31, 2012 (Restated)



Changes in deferred income and social contribution tax assets
    
  Cost of intangible assets  Accumulated amortization  Net balance 
Software  10,064,993   (8,157,989)  1,907,004 
Customer portfolio  2,114,561   (507,552)  1,607,009 
Trademarks and patents  1,643,511   (148,870)  1,494,641 
Licenses  16,987,547   (2,275,703)  14,711,844 
Other  159,855   (150,978)  8,877 
Software in progress  51,042   -   51,042 
Total  31,021,509   (11,241,092)  19,780,417 

  12/31/2009  Additions  Write-offs  12/31/2010 
             
Tax losses  1,716   609   -   2,325 
Other deferred assets  926,990   111,175   (26,478)  1,011,687 
                 
Total  928,706   111,784   (26,478)  1,014,012 
                 
14.c) Changes in other intangible assets


  01/01/2009  Additions  Write-offs  12/31/2009 
             
Tax losses  5,091   -   (3,375)  1,716 
Other deferred assets  980,644   15,039   (68,693)  926,990 
                 
Total  985,735   15,039   (72,068)  928,706 
                 
Changes in deferred income and social contribution tax liabilities
    
  Balance at December 31, 2012 - Restated  Additions  Write-offs, net  Transfers, net (a)  Amortization (c)  Balance at December 31, 2013 
Software  1,907,004   377,711   (127)  466,175   (763,129)  1,987,634 
Customer portfolio  1,607,009   -   -   -   (248,567)  1,358,442 
Trademarks and patents  1,494,641   -   -   -   (84,188)  1,410,453 
Licenses  14,711,844   483,249   -   -   (720,527)  14,474,566 
Other  8,877   -   -   3,085   (11,626)  336 
Software in progress  51,042   335,263   -   (339,957)  -   46,348 
Total  19,780,417   1,196,223   (127)  129,303   (1,828,037)  19,277,779 

 12/31/2009  Additions  Write-offs  Other
comprehensive
income
  12/31/2010    
                Balance at January 1, 2012- Restated  Additions  Write-offs, net  Transfers, net (a)  Amortization (b)  Balance at December 31, 2012 - Restated 
Deferred Liabilities  364,642   207,869   (3,669)  (58,509)  510,333 
                    
Software  1,872,472   498,774   (18)  313,237   (777,461)  1,907,004 
Customer portfolio  1,862,831   -   -   -   (255,822)  1,607,009 
Trademarks and patents  1,578,846   -   -   -   (84,205)  1,494,641 
Licenses  14,359,981   1,050,200   -   -   (698,337)  14,711,844 
Other  16,598   14   -   (7,291)  (444)  8,877 
Software in progress  133,439   227,572   -   (309,969)  -   51,042 
Total  364,642   207,869   (3,669)  (58,509)  510,333   19,824,167   1,776,560   (18)  (4,023)  (1,816,269)  19,780,417 
                    

  01/01/2009  Additions  Write-offs  Other
comprehensive
income
  12/31/2009 
                
Deferred Liabilities  131,521   222,096   (3,370)  14,395   364,642 
                     
Total  131,521   222,096   (3,370)  14,395   364,642 



 
9.      Other assets
  2010  2009  01/01/2009 
          
   Advances  53,704   46,466   41,774 
   Prepaid expenses  41,372   45,420   34,758 
   Related parties receivables (note 28)  95,452   120,257   130,426 
   Pension plan surplus (note 4.k)  -   -   2,936 
   Other assets  116,959   143,249   66,362 
             
Current  307,487   355,392   276,256 
             
   Prepaid expenses  24,647   35,639   31,941 
   Receivables from Barramar S.A. (a)  56,700   61,151   62,526 
   Amounts linked to National Treasury securities  12,884   12,005   11,289 
   Pension assets surplus (note 4.k)  27,171   65,186   - 
   Related parties receivables (Note 28)  16,943   23,541   22,864 
   Other assets  40,110   46,900   27,692 
             
Noncurrent  178,455   244,422   156,312 
  
 a)(a)RefersRemaining consolidated balances in transfers for 2012 refers to receivablesa transfer from Barramar S.A., registeredGoodwill to prepaid  expenses in Companhia AIX de Participações, net of allowance for losses.R$7,685 and R$3,662 from PP&E.
10.      Escrow deposits
(b)Additions of amortization costs and expenses are stated under “Depreciation and amortization” in Notes 25, 26 and 27.

  Nature    
  Labor claims  Tax litigation  Civil litigation  
Freeze of
assets by
court order
  Total 
                
Balance as of January 1, 2009  298,859   523,975   274,770   44,924   1,142,528 
                     
Additions  77,026   39,423   55,285   79,850   251,584 
Write-offs / reversal  (9,140)  (112,570)  (9,588)  -   (131,298)
Monetary restatement  13,213   30,712   28,601   -   72,526 
Transfers  56,195   124   28,233   (84,552)  - 
                     
Noncurrent as of December 31, 2009  436,153   481,664   377,301   40,222   1,335,340 
                     
Additions  104,480   33,840   117,414   75,441   331,175 
Write-offs / reversal  (11,980)  -   (17,839)  -   (29,819)
Monetary restatement  14,355   30,920   28,712   -   73,987 
Transfers  12,314   (37)  23,299   (35,576)  - 
                     
Noncurrent  as of December 31, 2010  555,322   546,387   528,887   80,087   1,710,683 
14.d) Amortization rates

For the years ended December 31, 2013 and 2012, other intangible assets were amortized under the straight line method at the following rates:


SoftwareSee note 19. Provisions for further details of the matters that gave rise20.00 to these deposits.33.33
Customer portfolio9.00 to 15.00
Trademarks and patents5.00
Licenses3.60 to 20.00
Other10.00 to 20.00


The average annual amortization rate was 19.01% in 2013 and 2012.


15.Personnel, social charges and benefits liabilities


    
   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Salaries and wages  21,124   38,640   40,651 
Social charges and benefits  228,099   204,675   223,262 
Profit sharing  182,180   172,937   214,983 
Share-based payment plans (a)  18,698   13,224   15,160 
Other  -   -   16,631 
Total  450,101   429,476   510,687 
             
Current  431,403   416,252   495,527 
Noncurrent  18,698   13,224   15,160 
             


(a)Noncurrent portion refers to share-based payment plans, Note 34.



16.Trade accounts payable

  Consolidated 
   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Sundry suppliers  6.328,081   5,205,202   5,378,066 
Amounts to be passed on  160,552   151,809   146,437 
Interconnection / networking  425,376   532,057   513,646 
Total  6,914,009   5,889,068   6,038,149 



17.Taxes, charge and contributions

    
   12.31.13  12.31.12 - Restated  01.01.12- Restated 
Income taxes  22,893   243,399   129,452 
Income and social contribution taxes payable (a)  22,893   243,399   129,452 
Indirect taxes  1,367,345   2,026,600   1,995,356 
ICMS (b)  992,813   1,534,750   1,585,884 
PIS and COFINS  235,573   362,911   319,885 
Fust and Funttel  35,982   34,853   38,306 
ISS, CIDE and other  102,977   94,086   51,281 
Total  1,390,238   2,269,999   2,124,808 
             
Current  1,315,164   1,781,250   1,691,737 
Noncurrent  75,074   488,749   433,071 

(a) Income and social contribution taxes payable are stated net of payments based on estimates.
(b)
At December 31, 2012, the noncurrent portion includes R$437,295, referring to ICMS - Programa Paraná Mais Emprego, resulting from an agreement with the Paraná State Government, involving deferral of ICMS. This agreement establishes that ICMS shall be paid on the 49th month subsequent to that in which ICMS is computed. This amount is restated based on the Annual Restatement Factor (FCA). In December 2013, the Company settled up this liability with the Paraná State Government for amounts up to September 2013.

18. Loans, Financing, Lease and Debentures

18.1Loans, financing and finance lease

The loans, financing and finance lease are presented at fair value when applicable.

As a result of the corporate restructuring process described in Note 1b, the Company became accountable for the loan, financing and finance lease agreements which belonged to the merged entities.


  
Information at December 31, 2013
 
  Currency Annual interest rate Maturity  12.31.13 12.31.12 - Restated 01.01.12 - Restated
Financing – BNDES URTJLP (a) TJLP+ 0% to 9% 06/15/20  2,441,897 2,911,854 3,063,238
Financing – BNDES UMBND (b) ECM (c) + 2.38% 07/15/19  505,525 455,296 194,276
Financing – BNDES R$ 2.5% to 8.7% 01/15/21  171,683 173,793 155,011
Loan – Mediocrédito US$ 1.75% 02/02/14  3,547 9,310 14,027
Loan – Resolution No. 4131 US$      - 326,263 282,205
Loans – BEI US$ 4.18% to 4.47% 03/02/15  885,176 795,601 707,975
Financing – BNB R$ 10.00% 10/30/16  224,958 338,610 438,279
BBVA commission   0.43% 02/28/15  276 241 221
Financing - Leasing R$      - 356 726
Finance lease R$   08/31/33  218,878 33,259 21,067
Working Capital R$      - - 91,570
Total        4,451,940 5,044,583 4,968,595
              
Current        1,236,784 1,270,122 1,000,082
Noncurrent        3,215,156 3,774,461 3,968,513


(a) Long-term interest reference unit (URTJLP) used by the Brazilian Development Bank (BNDES) as the contractual currency in financing agreements.
(b)Currency unit based on a currency basket (UMBND) used by BNDES as a contractual currency in financing agreements based on funds raised in foreign currency.
(c)The Currency Basket Charge (ECM) is a rate quarterly disclosed by BNDES.

Loans and financing

Brazilian Development Bank (BNDES)

·In October 2007, a credit facility was approved for the Company to finance investment in products produced domestically. All of these funds have been withdrawn and investment thereof are proven and accepted by BNDES.

·In August 2007, Vivo (which was merged into the Company as of July 1, 2013) took out a R$1,530,459 financing facility from BNDES. Funds were released for the purpose of financing investment projects for implementation and expansion of the wireless capacity all over Brazil. Loans were released in installments and, as of December 31, 2011, no more funds were available for withdrawal. The agreement is effective for seven years. Principal will be repaid in 60 consecutive monthly installments as from September 15, 2009, after a two-year grace period.

·On October 14, 2011, a R$3,031,110 credit facility was taken out from BNDES, which was adjusted to R$2,152,098 in 2013 in view of new negotiations of credit lines and products with the bank. These funds are used in investments for expansion and improvement of the current network, implementation of the infrastructure required for new technologies, from 2011 to 2013, and construction of a data center in Tamboré (São Paulo State) and social projects.

This agreement is effective for eight years, with its grace period ending July 15, 2014, when only interest will be paid, on a quarterly basis. After this period, interest will be paid and principal repaid within 60 consecutive monthly installments.

As the interest rates applied to two of the five sub-credit lines of this financing are lower than those prevailing in the market (TJLP and TJLP + 1.48%), this operation falls within the scope of IAS 20/CPC 7. Accordingly, using the effective interest method defined by IAS 39/CPC 38, the following comparison was considered: (i) total debt calculated based on rates defined in contract, and (ii) total debt calculated based on rates used in the market (fair value). The government grant by BNDES, adjusted to present value and deferred over the useful life of the financed asset item, resulted in a balance amounting to R$19,950 as of December 31, 2013 (R$18,322 as of December 31, 2012).

Through December 31, 2013, the amount of R$2,059,717 (R$1,802,113 through December 31, 2012) had been released.

·In January 2010, a R$319,927 financing facility to Vivo (which was merged into the Company as of July 1, 2013) was approved by BNDES through its Investment Maintenance Program (BNDES PSI). Funds borrowed are used to improve the network capacity through acquisition of domestic equipment previously registered with BNDES (subject to Finame), and released as the investments made are proved. Through December 31, 2012, the amount of R$184,489 was released and the remaining balance of R$135,438 was canceled.

As the interest rates applied thereon are lower than those observable in the market (fixed interest rates varying from 4.5% to 5.5% p.a.), this operation falls within the scope of IAS 20/CPC 7. Accordingly, using the effective interest method defined by IAS 39/CPC 38, the following comparison was considered: (i) total debt calculated based on rates defined in contract, and (ii) total debt calculated based on observable market rates (fair value). The government grant by BNDES, adjusted to present value and deferred over the useful life of the financed asset item, resulted in balance amounting to R$18,745 as of December 31, 2013 (R$23,876 as of December 31, 2012).

·With the merger process as of July 1, 2013, Vivo (the Company since July 1, 2013) became accountable for the financing agreements which belonged to former Vivo Part., whose balance amounted to R$23,234 as of December 31, 2013 (R$26,825 at December 31, 2012).

·In November 2010 and in March 2011, BNDES approved credit facilities amounting to R$ 41,95 for CaTV and Sul Paraná (which were merged into TST as of July 1, 2013 and subsequently merged into the Company). On December 28, 2012, a R$9,493 financing line was approved by BNDES, repayable within 36 months, with six-month grace period for principal, fully released as the investments made are proved. Through December 31, 2013, R$ 51,443 (R$ 41,950 at December 31, 2012) had been released. These transactions also fall within the scope of IAS 20/CPC 7 because the interest rate is lower than the observable market rates (fixed interest rates varying from 2.5% to 5.5% p.a.), and government grants by BNDES, adjusted to present value, resulted – as of December 31, 2013 – in the amount of R$1,858 (R$2,404 at December 31, 2012).

·In December 2010, BNDES, through its Investment Maintenance Program (BNDES PSI), approved a R$5,417 financing facility for the Company. At December 31, 2013, this balance amounted to R$1,720 (R$1,946 at December 31, 2012). This transaction also falls within the scope of IAS 20/CPC 7 because its interest rate is lower than the observable market rate (fixed interest rate of 5.5% p.a.), and the BNDES grant, adjusted to present value, resulted – as of December 31, 2013 – in the amount of R$287 (R$331 at December 31, 2012).

·On December 28, 2012, R$21,783 and R$331,698 financing facilities were approved for the Company and Vivo (which was merged into the Company as of July 1, 2013), respectively, by BNDES, at the rate of 2.5% p.a., for 60 months, with
 
11.       Investmentsa 24-month grace period for principal, and released as the investments made are proved. Through December 31, 2013, R$18,184 had been released.

·On August 1, 2013, financing facilities totaling R$4,030 were approved for the Company by BNDES, at annual interest rate of 3.5%, for 60 months, with a 24-month grace period for principal, and released as the investments made are proved. Through December 31, 2013, R$4,030 had been released.

  2009  
Result of
Equity
method
  
Future capital
contribution
  Received
dividends
  Other comprehensive income  Write-off
(residual value)
  2010 
                      
                      
Associates  55,101   2,889   3,557   (3,557)  -   -   57,990 
GTR Participações e Empreendimentos S.A.  2,121   (66)  60   (60)  -   -   2,055 
Lemontree Participações S.A.  14,292   2,755   1,029   (1,029)  -   -   17,047 
Comercial Cabo TV São Paulo S.A.  31,844   548   2,336   (2,336)  -   -   32,392 
TVA Sul Paraná S.A.  6,844   (348)  132   (132)  -   -   6,496 
                             
Other investments (*)  285,198   -   -   -   (124,353)  (117,998)  42,847 
Portugal Telecom  227,702   -   -   -   (109,704)  (117,998)  - 
Zon Multimédia  17,654   -   -   -   (5,429)  -   12,225 
Other investments  39,842   -   -   -   (9,220)  -   30,622 
                             
Total consolidated investment  340,299   2,889   3,557   (3,557)  (124,353)  (117,998)  100,837 
                             
Médiocrédito

(*) Loan taken out in 1993 by Telecomunicações Brasileiras S.A. (Telebrás) fromOther investments are measured Instituto Centrale per il Credito a Médio Termine (Mediocredito Centrale) amounting to US$45,546, with semiannual repayments and maturity by 2014. This loan was taken in order to build rural telephony via satellite in the state of Mato Grosso. A derivative was taken out to hedge the Company against currency risks related to this debt and, as it is an effective hedge, the hedge accounting methodology was adopted. Therefore, at December 31, 2013, the risk hedged by this instrument was recognized at fair value.value as of the balance sheet date.

  1/1/2009  Result of
Equity
method
  Future capital contribution  Received
dividends
  Other
comprehensive
income
  Merge  2009 
                      
                      
Associates  36,313   18,788   -   -   -   -   55,101 
GTR Participações e Empreendimentos S.A
  1,476   645   -   -   -   -   2,121 
Lemontree Participações S.A.  9,608   4,684   -   -   -   -   14,292 
Comercial Cabo TV São Paulo S.A.  21,215   10,629   -   -   -   -   31,844 
TVA Sul Paraná S.A.  4,014   2,830   -   -   -   -   6,844 
                             
Other investments (*)  265,517   -   -   -   19,681   -   223,668 
Portugal Telecom  210,431   -   -   -   17,271   -   227,702 
Zon Multimédia  19,531   -   -   -   (1,877)  -   17,654 
Other investments  35,555   -   -   -   4,287   -   39,842 
                             
Total consolidated investment  301,830   18,788   -   -   19,681   -   340,299 
                             
European Investment Bank (BEI)

Vivo (which was merged into the Company as of July 1, 2013) took out a €250 million (equivalent to U$365 million) financing from BEI. Funds were released in two installments, the first one on December 19, 2007 and the second on February 28, 2008. The agreement will be effective for seven years, with principal amount repayment in two installments, namely, on December 19, 2014 and on March 2, 2015. Interest is collected on a semiannual basis, according to each release date. This financing includes a swap agreement that converts currency risk into a percentage of CDI variation.

(*) Other investmentsBanco do Nordeste (BNB)

·On January 29, 2007, a credit facility amounting to R$ 247,240 was taken out with BNB. Funds borrowed were used to expand coverage and increase mobile network capacity in the Northeastern region of Brazil. This agreement will be effective for ten years, with principal to be repaid in 96 installments, after a two-year grace period.

·On October 30, 2008, a credit facility amounting to R$ 389,000 was taken out with BNB. Funds borrowed were used to expand coverage and increase mobile network capacity in the Northeastern region of Brazil. This agreement will be effective for ten years, with principal to be repaid in 96 installments, after a two-year grace period.

Finance lease

Finance leases, whereby all risks and rewards of ownership of the leased item are measuredsubstantially transferred to the Company, are capitalized at the inception of the lease at fair value.value of the leased asset or, if lower, the present value of minimum lease payments. Initial direct costs incurred in the transaction are added to cost, where applicable.

The Company has entered into agreements classified as finance lease as a lessee, for: i) lease of towers and rooftops, deriving from a sale and finance leaseback transaction; ii) lease of IT equipment; and iii) lease of infrastructure and transmission media deriving from construction projects in conjunction with another operator, based on optical network associated to the power transmission grid, connecting cities in the Northern region of Brazil to the domestic backbone of the Company. The residual value of referred  assets remained unaltered through sale thereof and a liability corresponding to the present value of the mandatory minimum payments under said agreements was recognized.
 
The Company sold the consolidated interest held in Portugal Telecom on June 21, 2010, which generated the following effects:

Sale amount205,149
Acquisition cost(117,998)
Net gain from  the sale87,151

Jointly controlled companies consolidated on a proportional basis

The Group has ownership interest of 50% in Aliança Atlântica Holding B.V., Compania AIX de Participações e Companhia ACT de Participações, which are consolidated on a proportional basis. The nature of each company is detailed in Note (1.d).

The aggregate amounts of assets, liabilities, revenues and expenses related to Telesp's interest inentities consolidated proportionally at December 31, 2010 and 2009, and January 1, 2009 included in the consolidated financial statements are set out below:

  2010  2009  01/01/2009 
  Cia ACT  Cia AIX  
Aliança
Atlântica
  Cia ACT  Cia AIX  
Aliança
Atlântica
  Cia ACT  Cia AIX  
Aliança
Atlântica
 
                            
Current Assets  7   4,820   57,456   4   7,115   5,377   16   7,462   6,470 
Noncurrent Assets  -   72,146   3,189   -   77,091   61,531   -   82,742   57,703 
Current liabilities  1   5,727   397   -   6,336   447   -   2,228   30 
Noncurrent liabilities  -   2,339   -   -   11,862   -   -   29,080   - 
                                     
Shareholders’ Equity  6   68,900   60,248   4   66,008   66,461   16   58,896   64,143 
                                     
Revenue  27   31,254   13,200   26   31,520   3,994   30   30,871   5,283 
Expenses  (24)  (21,985)  (99)  (23)  (13,583)  (185)  (27)  (28,032)  (98)
Net income for the year  3   9,269   13,101   3   17,937   3,809   3   2,839   5,185 

The main information of associated companies accounted for by the equity method are:

Affiliates Total assets  
Total
liabilities
  
Shareholders’
equity
  
Net income
(loss)
  
Ownership
interest
  
Voting
shares
 
                   
GTR Participações e Empreendimentos S.A  3,342   154   3,188   (66)  66.67%  0.0%
Lemontree Participações S.A.  25,837   269   25,568   2,755   66.67%  0.0%
Comercial Cabo TV São Paulo S.A.  163,586   109,554   54,032   548   59.95%  19.9%
TVA Sul Paraná S.A.  42,126   33,407   8,719   (348)  74.50%  49.0%
12.     Property, plant and equipment, net
  
Annual
depreciation
rate %
  
Net book
value
as of
12/31/2009
  Additions  Disposals  Transfers  Depreciation  
Net book
value as of
12/31/2010
 
                      
Switching equipment 10.00   1,038,595   115,444   91   295,996   (216,045)  1,234,081 
Transmission equipment 5.00 to 10.00   3,354,458   339,740   (4,188)  391,947   (372,791)  3,709,166 
Terminal equipment and modems 10.00 to 66.67   1,183,554   575,672   (4,121)  79,378   (560,446)  1,274,037 
Infrastructure 4.00 to 12.50   2,990,801   71,235   (40,405)  96,139   (306,265)  2,811,505 
TV materials and equipment 8.00 to 20.00   327,898   17,066   (261)  (82,586)  (74,774)  187,343 
Other 10.00 to 20.00   225,996   64,325   (1,299)  5,729   (76,282)  218,469 
                             
Provision for losses (a)      (15,985)  7   -   (25,395)  -   (41,373)
 
Property, plant and equipment in progress
      566,820   1,013,334   (12,170)  (760,515)  -   807,469 
                             
Total      9,672,137   2,196,823   (62,353)  693   (1,606,603)  10,200,697 
                             
Average annual depreciation rates %      10.85                   8.01 
  
Annual
depreciation
rate %
  
Net book
value
as of
01/01/2009
  Additions  Disposals  Transfers  Depreciation  Net book
value as of
12/31/2009
 
                      
Switching equipment  12.50      1,027,604   36,385   -   313,200   (338,594)  1,038,595 
Transmission equipment 5.00 to 12.50   3,427,727   278,516   (7,472)  545,531   (889,844)  3,354,458 
Terminal equipment and modems 10.00 to 66.67   1,087,823   619,115   3,955   (55,934)  (471,405)  1,183,554 
Infrastructure 4.00 to 12.50   3,161,459   22,576   (11,081)  100,980   (283,133)  2,990,801 
TV materials and equipment 8.00 to 20.00   359,373   51,598   (16,600)  53,188   (119,661)  327,898 
Other 10.00 to 20.00   187,679   73,994   (634)  45,050   (80,093)  225,996 
                             
Provision for losses (a)      (11,807)  (4,178)  -   -   -   (15,985)
 
Property, plant and equipment in progress
      629,075   1,003,307   (6,427)  (1,059,135)  -   566,820 
                             
Total      9,868,933   2,081,313   (38,259)  (57,120)  (2,182,730)  9,672,137 
                             
Average annual depreciation rates %      10.64                   10.85 

(a)The Company and its subsidiaries recognized a provision for possible obsolescence of materials used for assets maintenance based on historical  and expected future use.

Below is the breakdown of cost and accumulated depreciation as of December 31, 2010 and 2009:
2010  Cost 
Accumulated
depreciation
 
Net book
value
        
Switching equipment  11,795,681 (10,561,600) 1,234,081
Transmission equipment  19,122,768 (15,413,602) 3,709,166
Terminal equipment and modems  4,777,349 (3,503,312) 1,274,037
Infrastructure  8,477,774 (5,666,269) 2,811,505
TV materials and equipment  614,921 (427,578) 187,343
Other  1,429,962 (1,211,493) 218,469
        
Provision for losses  (41,373)  - (41,373)
 
Property, plant and equipment in progress
  807,469 - 807,469
        
Total  46,984,551 (36,783,854) 10,200,697

2009  Cost 
Accumulated
depreciation
 
Net book
value
        
Switching equipment  11,384,240 (10,345,645) 1,038,595
Transmission  equipment  18,433,445 (15,078,987) 3,354,458
Terminal equipment and modems  4,046,748 (2,863,194) 1,183,554
Infrastructure  8,399,611 (5,408,810) 2,990,801
TV materials and equipment  801,479 (473,581) 327,898
Other  1,367,476 (1,141,480) 225,996
        
Provision for losses  (15,985) - (15,985)
 
Property, plant and equipment in progress
  566,820 -          566,820
        
Total  44,983,834 (35,311,697) 9,672,137

The main acquisitions in 2010 were the following:

- Terminal Equipment/Modem: the main acquisitions were modems and terminal equipment for the general public.

- Trasmission equipment: the main acquisitions were of aerial cables and plesiochronous transmission equipment.

- Switching equipment: mainly, digital switching equipment referred  to IP networks package and;

-Other: acquisitions mainly of IT equipment.

Review of property, plant and equipment useful lives.

During the 1st semester of 2010, the Company detected the need of adopting new useful lives for certain categories of assets. Becuase of this a change in accounting estimates, the effects will be recorded on a prospective basis as from 2010. This change represented both an extension and a reduction in useful lives in relation to those considered in 2009, causing a decrease in the depreciation expense of R$399,599 for the period ended December 31, 2010.

13.     Intangible assets, net

  2010  2009  01/01/2009 
          
Goodwill  1,064,792   1,064,792   1,064,792 
Other Intangibles assets  665,682   728,676   858,798 
             
Total  1,730,474   1,793,468   1,923,590 

Following is the opening of goodwill on these dates:
Goodwill 2010  2009  01/01/2009 
          
Ajato Telecomunicações Ltda.  149   149   149 
Goodwill Spanish and Figueira (merged  fromTDBH)(a)  212,058   212,058   212,058 
Santo Genovese Participações Ltda. (b)  71,892   71,892   71,892 
Telefônica Televisão Participações S.A. (c)  780,693   780,693   780,693 
             
   1,064,792   1,064,792   1,064,792 

(a)Goodwill arising from the spin-off of Figueira, which was merged into the Company as a result of  the merger of Telefônica Data Brasil Holding S.A. (TDBH) in 2006.
(b)Goodwill arising from the acquisition of control over Santo Genovese Participações Ltda. (controlling shareholder of Atrium Telecomunicações Ltda.) in 2004.
(c)Goodwill arising from the acquisition of TTP (formerly Navytree), incorporated in 2008 which is and based on a future profitability analysis.

 

  Annual
depreciation
rate %
  
Net book
value as of
12/31/2009
  Additions  Disposals  Transfers  Depreciation  
Net book
value as of
12/31/2010
 
                      
Softwares 20.00   682,776   239,986   -   (159)  (283,628)  638,975 
Customer Portfolio (Network IP) 10.00   21,768   -   -   -   (7,256)  14,512 
Others 10.00 to 20.00   24,132   4,604   -   (534)  (16,007)  12,195 
                             
Total      728,676   244,590       (693)  (306,891)  665,682 
                             
Average annual depreciation rates %      19.78                   19.89 
The amounts recorded in property, plant and equipment are depreciated over the shorter of the estimated useful life of the assets or the lease term.

Theacquisitionsinsoftwareare mainly due consolidated balance of amounts payable referring todistributed software, mainly& #160;ATISsoftware. aforementioned transactions comprises the following effects:

  
Annual
depreciation
rate %
  
Net book
value
as of
01/01/2009
  Additions  Disposals  Transfers  Depreciation  
Net book
value as of
12/31/2009
 
                      
Softwares 20.00   789,028   134,160   -   56,959   (297,370)  682,777 
Customer Portfolio (Network IP) 10.00   29,024   -   -   -   (7,256)  21,768 
Others 10.00 to 20.00   40,746   1,343   -   161   (18,119)  24,131 
                             
Total      858,798   135,503   -   57,120   (322,745)  728,676 
                             
Average annual depreciation rates %      19.97                   19.78 
    
   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Present value of payables  646,159   51,025   23,920 
Unrealized financial expenses  (427,281)  (17,766)  (2,853)
Present value of minimum payments payable  218,878   33,259   21,067 
             
Current  19,342   14,799   11,669 
Noncurrent  199,536   18,460   9,398 


Consolidated aging list of finance lease on December 31, 2013 is as follows:

    
  Gross investment  Present value 
Up to one year  23,254   19,342 
From one to five years  93,434   66,143 
More than five years  529,471   133,393 
Total  646,159   218,878 

There are no unsecured residual values resulting in benefits to the lessor or contingent payments recognized as revenue for the year ended December 31, 2013.


2010 Cost  Accumulated
depreciation
  Net book value 
          
Softwares  2,953,275   (2,314,300)  638,975 
Customer Portfolio (Network IP)  72,561   (58,049)  14,512 
Other  201,621   (189,426)  12,195 
             
Total  3,227,457   (2,561,775)  665,682 
             
2009 Cost  
Accumulated
depreciation
  Net book value 
          
Softwares  2,712,773   (2,029,997)  682,776 
Customer Portfolio  (Network IP)  72,561   (50,793)  21,768 
Other  197,587   (173,455)  24,132 
             
Total  2,982,921   (2,254,245)  728,676 
18.2Debentures




   
  Currency  
Charges
 Maturity 12.31.13 12.31.12 - Restated 
01.01.12
Restated
Debentures (4th issue) – 1st and 2nd series R$ 106.00% to 106.8% of CDI 10/15/15 748,233 744,678 346,470
Debentures (4th issue) – 3rd series R$ IPCA+7.00% 10/15/14 95,351 96,249 756,617
Debentures (1st issue) – Telemig R$ IPCA+0.50% 07/05/21 76,722 72,137 87,390
Debentures (3rd issue) R$ 100.00%  of CDI + 0.75% 09/10/17 2,060,444 2,044,674 67,935
Debentures (4th issue) R$ 100.00%  of CDI + 0.68% 04/25/18 1,322,900 - -
Issue cost R$     (2,035) (1,833) (1,981)
Total       4,301,615 2,955,905 1,256,431
             
Current       286,929 702,215 468,624
Noncurrent       4,014,686 2,253,690 787,807


Funds raised by Vivo Part. (which was merged into the Company as of October 1, 2011) – 4th Issue

On September 4, 2009, the Board of Directors of Vivo Part. approved the 4th public issue by that company of junior unsecured registered nonconvertible debentures, maturing over a ten-year period.

Total issue amounted to R$810 million, basic offering of which corresponded to R$600 million, plus R$210 million due to full exercise of the additional debentures option.

Total 810,000 (eight hundred ten thousand) debentures were issued in three series: 98,000 debentures in the 1st series, 640,000 in the second series and 72,000 in the third series. The number of debentures allocated to each series was mutually agreed between Vivo Part. and the lead coordinator of the offer after completion of the book-building procedure.

Remuneration of the 1st series was 108.00% of CDI, of the 2nd series was 112.00% of CDI, and of the 3rd series was a coupon of 7.00% p.a. on face value restated based on Brazil's Extended Consumer Price Index (IPCA) variation. These debentures accrue interest payable on a semiannual basis for the 1st and 2nd series and on an annual basis for the 3rd series.

The proceeds from this offering were used to fully pay the principal of the debt referring to the 6th issue of commercial promissory notes of Vivo Part. and to support its working capital.

Transaction costs in connection with this issue, amounting to R$55 as of December 31, 2013 (R$ 840 as of December 31, 2012), were allocated to a contra-liabilities account as deferred cost and are recognized as financial expenses, under the contractual terms of this issue. The effective rate of this issue, considering transaction costs, is 112.13% of CDI.

Debenture holders, in a meeting held on July 29, 2011 (first call), resolved to approve the transfer of 4th Public Distribution debentures issued by Vivo Part. to Telefonica Brasil with no changes to the original terms and conditions, and corresponding amendment to the Indenture so as to reflect the change of title thereto.

On July 24, 2012, the Company’s Board of Directors approved a proposal to reschedule the 1st series of 4th issue, amounting to R$98 million at 106.00% of CDI.
 

14.          PayrollOn October 15, 2012, the Company reset the terms for the 1st series of the 4th debenture issue as approved by the Board of Directors in a meeting held on July 24, 2012. The total amount reset was R$93,150 and related accruals
the Company redeemed debentures held by dissenting debenture holders in the amount of R$4,850, and kept them in treasury for later cancellation.

  2010  2009  01/01/2009 
          
Salaries and fees  25,583   20,701   19,723 
Payroll charges  101,021   80,714   84,728 
Employee profit sharing  105,841   40,770   68,835 
Other indemnities  74,800   -   1,386 
             
Total  307,245   142,185   174,672 
On October 15, 2013, the Company reset all terms for the 2nd series of the 4th debenture issue as approved by the Board of Directors in a meeting held on September 19, 2013. The total amount reset was R$640 million at 106.80% CDI, and a new term was scheduled, namely, October 15, 2015.

15.           Taxes payableThe reset of the terms and conditions for the 3rd series is scheduled for October 15, 2014.

  2010  2009  01/01/2009 
Taxes on income         
Income tax and social contribution  (a)  1,329   718   - 
             
Indirect  taxes  1,009,501   954,864   945,510 
   ICMS (state VAT)  635,358   638,649   683,445 
   PIS and COFINS (taxes on revenue)  120,430   109,083   102,023 
FUST and FUNTTEL  237,791   191,047   145,529 
   Other  15,922   16,085   14,513 
             
Total  1,010,830   955,582   945,510 
             
Current  972,123   933,298   938,260 
Non-current  38,707   22,284   7,250 
At December 31, 2013, the total balance was R$843,584 (R$840,927 at December 31, 2012).

(a)Income and social contribution taxes payable are presented net of payments on an estimate basis.

Fund raised by Telemig Celular S.A.(Telemig, company merged into Vivo Part. as of June 1, 2010) – 1st Issue

Abiding by the SMP Service Agreement, in compliance with Public Selection No. 001/07, the state of Minas Gerais, through the State Department for Economic Development, has undertaken to subscribe debentures issued by Telemig, within the scope of the “Minas Comunica” Program, using proceeds from the Fund for Universal Access to Telecommunications Services (Fundo de Universalização do Acesso a Serviços de Telecomunicações) – FUNDOMIC. Under the terms of this program, Telemig would make SMP services available to 134 locations in the areas registered under Nos. 34, 35 and 38.

Also under the program, 5,550 junior unsecured registered nonconvertible debentures, with no stock certificates issued, would be issued in up to five series.

In consideration for the certification by the State Department of Economic Development of the service to be provided to 15 locations, 621 debentures were issued in the 1st series of the 1st issue, amounting to R$ 6,210 in December 2007. In March 2008, for the service in 42 locations, 1,739 debentures were issued in the 2nd series of the 1st issue, amounting to R$ 17,390. At December 31, 2008, for the service in 77 locations, 3,190 debentures were issued in the 3rd series of the 1st issue, amounting to R$ 31,900, thus completing the program to provide services to 134 locations in the state of Minas Gerais.

At December 31, 2013, this balance was R$76,722 (R$72,137 at December 31, 2012).

Fund raised by the Company – 3rd Issue

On July 24, 2012, the Company’s Board of Directors approved a proposal to raise funds from local financial market though issue of junior nonconvertible debentures of the Company, amounting up to R$2 billion, with a maximum seven-year term and firm underwriting.

On September 10, 2012, total 200,000 (two hundred thousand) junior unsecured registered nonconvertible debentures were issued in a single series, with par value of R$10,000.00 (ten thousand reais), totaling R$2 billion, under the terms of CVM Rule No. 476, of January 16, 2009, for public distribution with limited placement efforts.

Remuneration is 100.00% of CDI, plus a spread of 0.75% p.a., based on 252 working days. These debentures yield interest with semiannual payments, with interest accrual period of five years, maturing on September 10, 2017. The par value of the debentures will be fully repaid in a lump sum, at maturity date.

Debentures are not subject to scheduled reset.

Funds obtained through this limited offering were allocated to: (i) direct investments in 4G wireless telephony services, more specifically to settle the price of the authorization obtained by Vivo in the 4G auction; and (ii) sustaining liquidity and rescheduling of other debts already assumed by the Company.
 
 

16.     LoansTransaction costs in connection with this issue, amounting to R$ 780 as of December 31, 2013 (R$ 993 as of December 31, 2012), were allocated to a contra-liabilities account as deferred cost and financing
are recognized as financial expenses, under the contractual terms of this issue.

 Currency 
Annual
interest rate
  Maturity   2010(*)  2009(*) 01/01/2009 (*) 
                   
Loans and financing BNDESURTJLP TJLP+3.73%  Until 2015   1,715,580   1,917,521   1,708,804 
Loans and financing BNDESURTJLP TJLP+1.73%  Until 2015   92,842   68,628   - 
MediocréditoUS$  1.75%   2014   17,304   23,006   35,425 
Untied Loan – JBICJPY Libor + 1.25%   2009   -   -   129,173 
Resolution 2770JPY 0.50% to 5.78%   2009   -   -   213,339 
Resolution 2770EUR  5.74%   2009   -   -   84,799 
                      
                      
   Resolution 2770JPY  1.00%   2009   -   -   48,315 
                      
   Total consolidated           1,825,726   2,009,155   2,219,855 
                      
   Current           420,412   256,753   502,503 
   Noncurrent           1,405,314   1,752,402   1,717,352 
(*) Amounts presented at fair value, when aplicable.

BNDES: In 2007 itAt December 31, 2013, the total balance was approved a credit facility to the Company to finance investments in services and products produced domestically. The totally of these resources have been drawn and their investments are proven and accepted by BNDES. The TJLP is a specific referential rate not comparable with other market-observable rates applicable to similar repayment terms. Accordingly,R$2,060,444 (R$2,044,674 at December 31, 2010 this instrument was recognized2012).

Fund raised by the Company – 4th Issue

On April 11, 2013, Company Board of Directors approved a proposal to raise funds in the balance sheet at its amortized cost, which is equivalent to its fair value as of that date.

MÉDIOCRÉDITO: loan agreed  in 1993 between Telecomunicações Brasileiras SA – Telebrás and Instituto Centrale per il Credito a Médio Termine – Mediocredito Centralelocal market by issuing junior nonconvertible debentures in the amount of US$ 45,546,R$ 1.3 billion, so as to maintain the Company’s liquidity to honor its future financial commitments.

The net proceeds from this issue will be fully used in orderamortizing future debts, in capital expenditures for the projects developed and in improving the Company’s financial liquidity.

Total 130,000 debentures were issued (one hundred and thirty thousand), with par value of R$10,000.00 (ten thousand reais). The debentures have a five-year (5) maturity as from their issue date, April 25, 2013, thereby maturing at April 25, 2018. The par value of debentures will not be monetarily restated. The balance due of debentures par value will be subject to build a rural telephony via satellite network ininterest corresponding to 100% (one hundred percent) of the Stateone-day extra-group accumulated variation of Mato Grosso. This loan is paid semiannually and matures in 2014. There is a derivative contracted to hedge the exchange rate risks related to such debt and, given it is assessedaverage daily rates of interbank deposits (DI), expressed as an yearly percentage, based on 252 (two hundred and fifty-two) working days, calculated and published daily by CETIP S.A. – Organized Markets (CETIP), plus spread of 0.68% (sixty-eight hundredths percent) p.a., based on 252 (two hundred and fifty-two) working days (Remuneration). The Remuneration shall be calculated exponentially and cumulatively on a pro-rata temporis by working days elapsed since the issue date or the remuneration payment date immediately before that, as the case may be, until the effective hedge,payment date. Banco Itaú BBA S.A. was the hedge accounting methodology has been adopted. Therefore,lead coordinator. The transaction costs associated amounted R$ 1,200 at December 31, 2010,2013.

As of December 31, 2013 the hedge risktotal amount was R$ 1.322.900.


18.3Payment Schedule

At December 31, 2013, breakdown of this instrument was recognized at its fair valuenoncurrent loans, financing, finance lease and debentures by year of maturity is as follows:
Year   
2015  1,959,575 
2016  515,158 
2017  2,472,089 
2018  1,807,763 
2019  328,615 
2020 onwards  146,642 
Total  7,229,842 


18.4Covenants

The Company has loans and financing taken out from BNDES, the balance of which as of such  date.

Consolidated  long term maturities schedule:

Year Amounts 
    
2012  412.808 
2013  412.544 
2014  410.051 
2015  169.911 
     
Total  1.405.314 
December 31, 2013 was R$2,943,462 (R$ 3,360,866 as of December 31, 2012). In accordance with the agreements, there are financial and economic ratios that should be considered on a semiannual an annual basis. At this same date, all economic and financial ratios provided for under the agreements in effect were met.
 

Fourth issue debentures, series 1, 2 and 3, net of issue costs, as of December 31, 2013 amounted to R$843,530 (R$840,087 as of December 31, 2012) and have economic and financial ratios that should be calculated on a quarterly basis. At this same date, all economic and financial ratios provided for under the agreements were met.

Third issue debentures, single series, the net balance of the costs of issuance on December 31, 2013 was R$ 2,059,664 (R$ 2,043,681 at December 31, 2012), have economic and financial indices that must be determined quarterly. On the same date, all economic and financial indices referred were achieved.

Fourth issue debentures, single series, the net balance of the costs of issuance on December 31, 2013 was R$ 1,321,700, have economic and financial ratios to be calculated quarterly. On the same date, all economic and financial indices referred were achieved.

Telemig’s (company merged into Vivo Part. as of June 1, 2010) agreement with the State Department of Economic Development referring to debentures – amounting to R$ 76,722 as of December 31, 2013 (R$ 72,137 at December 31, 2012) – includes covenants as for in-court and out-of-court reorganization, liquidation, spin-off, insolvency, voluntary bankruptcy or bankruptcy, lack of payment, noncompliance with non-fiduciary commitments and compliance with certain financial ratios. On the same date, all these covenants were met.

Loans, financing and debentures of the notes presented in Tables 18.1 and 18.2, respectively, have with specific provisions for penalty in case of breach of contract. A breach of contract provided for in the agreements made with the institutions listed above is characterized by noncompliance with covenants, breach of a clause, resulting in the early settlement of the contract.


17.Debentures18.5Guarantees

  Currency 
Annual
interest
rate
 Maturity  2010  2009  01/01/2009 
                 
Debentures  R$ CDI + 0.35%  2010   -   1,510,806   1,516,339 
                      
Total           -   1,510,806   1,516,339 
                      
Current           -   1,510,806   16,339 
Noncurrent           -   -   1,500,000 
At December 31, 2013, guarantees were given for part of loans and financing of the Company, as under:

The maturity date of these debentures was September 1, 2010, but on June 7, 2010 the Company made an early redemption of all outstanding debentures.
BanksLoans/financing balanceGuarantees
Brazilian Development
Bank (BNDES)
R$1,858,247 (URTJLP)
R$505,525 (UMBND)
R$171,683 (PSI)
·      Agreement (2007) R$205,756: Guarantee in receivables referring to 15% of the higher of debt balance or 4 (four) times the highest installment.
·      Agreement (PSI) R$171,683: disposal of financed asset items.
·      Agreement (2011) R$2,158,016: Guarantee in receivables referring to 15% of the higher of debt balance or 4 (four) times the highest installment.
European Investment
Bank (BEI)
R$885,176
·      Commercial risk guaranteed by Banco BBVA Spain.
Banco do Nordeste
do Brasil S.A. (BNB)
R$224,958
·      Bank guarantee provided by Banco Bradesco S.A. amounting to approximately 100% of the financing obtained.
·      Establishing a liquid fund comprising short-term investments at amounts equivalent to 3 (three) repayment installments by reference to the average post-grace period installment.

18.    Dividends and interest on shareholders' equitypayable

  2010  2009  01/01/2009 
          
Interest on shareholders’ equity  248,515   249,706   437,720 
Telefónica Internacional S.A.  113,839   115,530   234,441 
SP Telecomunicações Participações Ltda.  37,407   37,962   77,036 
Minority shareholders  97,269   96,214   126,243 
             
Dividends  202,382   245,837   320,841 
Minority shareholders'  202,382   245,837   320,841 
             
Total  450,897   495,543   758,561 

Brazilian corporations are permitted to attribute interest on shareholder’s equity similar to dividends declared, which is deductible for income tax purposes. The Company has elected to pay such interest to its shareholders with respect to the years ended December 31,2010 and 2009 and January 1, 2009, and has accrued the amount due with a direct charge to shareholder’s equity. The distribution to the shareholders is subject to withholding income tax at the rate of 15%.

Most of the interest on shareholders’ equity and total dividends payable to minority shareholders refer to available amounts declared, but not claimed yet.

19.     Provisions18.6– Changes

Changes in loans and financing, debentures and finance lease are as follows:

          
  Loans and financing  Debentures  Finance lease 
Balance at January 1, 2012  4,947,528   1,256,431   21,067 
Inflows  815,825   2,000,000   21,227 
Financial charges  417,246   134,332   9,305 
Monetary and exchange adjustments  105,617   8,313   - 
Write-offs (payments)  (1,274,892)  (443,171)  (18,340)
Balance at December 31, 2012  5,011,324   2,955,905   33,259 
Inflows  289,134   1,940,000   204,821 
Financial charges  279,734   318,571   (1,770)
Monetary and foreign exchange adjustments  195,311   9,097   - 
Write-offs (payments)  (1,542,441)  (921,958)  (17,432)
Merger/split as of July 1, 2013  -   -   - 
Balance at December 31, 2013  4,233,062   4,301,615   218,878 

19. Dividends and interest on shareholders’ equity (IOE)

Dividend and interest on shareholders´ equity receivable and payable are as follows.

a)Breakdown of receivables:



    
   12.31.13  12.31.12 - Restated  01.01.12 - Restated 
Vivo  -   -   - 
AIX  -   -   772 
Aliança  1,140   1,140   - 
TData  -   -   - 
ATelecom  -   -   - 
Total  1,140   1,140   772 




b)Changes in receivables:

Balance at January 01, 2012-
2011 supplementary dividends-
Dividend and IOE  (net of Withholding tax over the Interest on Own Capital)1,140
Dividend and IOE received-
Balance at December 31, 2012 - Restated1,140
2012 supplementary dividends-
2013 interim dividend and IOE  (net of Withholding tax over the Interest on Own Capital)-
Dividend and IOE received-
Merger/split as of July 1, 2013-
Balance at December 31, 20131,140

For the cash flow statement, interest on shareholders´ equity and dividends received from the subsidiary are allocated to the Investing Activity group.

c)Breakdown of payables:

    
   12.31.13  
12.31.12
Restated
  01.01.12 - Restated 
Telefónica Internacional  192,990   -   156,589 
SP Telecomunicações Participações  121,135   -   126,283 
Telefónica  159,590   -   129,489 
Compañia de Telecomunicaciones de Chile  382   -   310 
Noncontrolling interests  713,459   467,831   560,315 
Total  1,187,556   467,831   972,986 




d)Changes in payables:

Balance at January 01, 2012972,986
2011 supplementary dividends1,953,029
Interim dividend1,122,522
Unclaimed dividend and IOE(89,692)
Dividend and IOE paid(3,493,997)
Other changes2,983
Balance at December 31, 2012467,831
2012 supplementary dividends3,148,769
Interim dividend and IOE (net of Withholding tax over the Interest on Own Capital)2,223,300
Unclaimed dividend and IOE(116,825)
Dividend and IOE paid(4,535,519)
Balance at December 31, 20131,187,556

Interest on shareholders´ equity and dividends not claimed by shareholders expire within three years from the date payment commences. Should dividends and interest on shareholders´ equity expire, these amounts are recorded against equity for subsequent distribution.

For the cash flow statement, interest on shareholders´ equity and dividends paid to shareholders is recognized in the Financing Activity group.

20.Provisions

a)Breakdown/Changes:


    
  Provisions for contingencies             
  Labor  Tax  Civil and regulatory  Contingent liability (PPA) (a)  Provision for decommissioning (b)  Total 
Balance at January 1, 2012  526,210   1,606,571   664,703   256,044   200,813   3,254,341 
Inflows  238,830   230,984   244,595   766   21,484   736,659 
Write-offs due to payment  (37,946)  (1,665)  (109,356)  -   -   (148,967)
Write-offs due to reversal  (28,383)  (7,815)  (67,843)  -   (7,853)  (111,894)
Monetary restatement  18,536   123,975   63,195   7,710   6,872   220,288 
Balance at December 31, 2012 - Restated  717,247   1,952,050   795,294   264,520   221,316   3,950,427 
Inflows  401,908   198,478   296,175   -   31,404   927,965 
Write-offs due to payment  (77,137)  (97,177)  (102,948)  -   -   (277,262)
Write-offs due to reversal  (86,959)  (43,207)  (99,496)  (6,127)  (11,967)  (247,756)
Monetary restatement  33,121   138,656   81,378   17,284   -   270,439 
Balance at December 31, 2013  988,180   2,148,800   970,403   275,677   240,753   4,623,813 
                         
Current  92,712   -   468,691   -   -   561,403 
Noncurrent  895,468   2,148,800   501,712   275,677   240,753   4,062,410 

(a)Refers to contingent liabilities arising from PPA generated in acquisition of the controlling interest of Vivo Part. in 2011.
(b)Refer to costs to be incurred to return the sites (locations for installation of base radio, equipment and real estate) to their respective owners in the same conditions as they were at the time of execution of the initial lease agreement.

The Company, as an entity and also as the successor to the merged companies, and its subsidiaries are involveda party in labor, tax and civil lawsuitsclaims filed within different courts. The Company’s management of the Company and its subsidiaries, based on the opinion of its legal counsel, recognized provisions for those cases in which an unfavorable outcome is considered probable. The table below shows the breakdown of provisions by nature and activities during, 2010 and 2009:
  2010 
  Nature    
  Labor  Tax  Civil  Total 
Balances as of December 31, 2009  404,106   91,655   443,810   939,571 
                 
Additions  15,772   165   60,799   76,736 
Payments / reversal  (69,684)  (276)  (129,351)  (199,311)
Monetary restatement  16,197   1,975   70,901   89,073 
                 
Balances as of December 31, 2010  366,391   93,519   446,159   906,069 
                 
Current  38,642   -   201,571   240,213 
Noncurrent  327,749   93,519   244,588   665,856 
  2009 
  Nature    
  Labor  Tax  Civil  Total 
             
Balances as of January 1, 2009  497,132   275,692   255,433   1,028,257 
                 
Additions  49,725   2,678   175,592   227,995 
Payments / reversal  (183,992)  (190,507)  (28,156)  (402,655)
Monetary restatement  41,241   3,792   40,941   85,974 
                 
Balances as of December 31, 2009  404,106   91,655   443,810   939,571 
                 
Current  27,543   -   155,765   183,308 
Noncurrent  376,563   91,655   288,045   756,263 

19.1.     Labor contingencies and provisions
20.1Provisions and labor contingencies

  Amount involved 
Risk 2010  2009  01/01/2009 
          
Probable  366,391   404,106   497,132 
Possible  155,107   32,399   66,608 
             
Total  521,498   436,505   563,740 
       
   12.31.13  
12.31.12
Restated
  01.01.12 - Restated 
Nature/Degree of risk          
Probable provisions  988,180   717,247   526,210 
Possible contingencies  313,536   274,156   404,262 

Provisions and labor contingencies refer toinvolve labor claims filed by former employees and employees ofat outsourced companies (the later alleging joint or subsidiary liability) claiming for, among other things,issues, overtime, wage equivalence,salary equalization, post-retirement salary supplements;supplements, job hazard premium, additional for unhealthy work conditions and claims related to outsourced services.

The Company is also defendant in labor claims filed by retired former employees regarding the Medical Care Plan for Retired Employees (PAMA), which require, among other issues, the annulment of the change occurred in such
 
 
premiumplan. The claims await decision by the Regional Labor Court of São Paulo. Based on the opinion of its legal advisors and additional paymentthe current jurisdictional benefits, management considers this claim as a possible risk. No amount has been allocated for unhealthy work conditions; extended free health carethese claims, since in the case of loss, it is not possible to retired employees, and some outsourcing-related procedures.estimate the corresponding amount payable by the Company.

In addition,Additionally, the Company is party to a Public Civil Action institutedpublic civil actions filed by the Department of Labor, Public Prosecution Office in respect ofto the decision to refrain Telesprestrain the Company from engaging an unrelated appointed companycontinuing to hire outsourced companies to carry out the Company’s main activities. No amount has been assigned in the table aboveamounts were allocated to the possible likelihood of an unfavorable outcome related to these public civil actions in connection with this action,the table above, since in these phases, in the caseevent of loss, estimating the corresponding amount payable by the Companyit is not practicable at this time. Likewise, establishing a provision for contingency equivalentpossible to estimate the amount sought is not possible.Company’s monetary loss.


19.2.     Tax contingencies and provisions
20.2Provisions and tax contingencies


  Amounts Involved 
   12.31.13  
12.31.12 –
Restated
  01.01.12 - Restated 
Nature/Degree of risk          
Probable provisions  2,148,800   1,952,050   1,606,735 
Federal  2,042,098   1,860,803   1,530,789 
State  91,923   67,426   63,625 
Municipal  14,779   23,821   12,321 
             
Possible contingencies  16,246,407   13,738,155   11,679,158 
Federal  3,913,929   3,146,736   3,185,747 
State  7,088,859   5,870,365   4,172,479 
Municipal  580,853   544,323   471,876 
Anatel  4,662,766   4,176,731   3,849,056 


 
  Amount involved 
Risk 2010  2009  01/01/2009 
          
Probable  93,519   91,655   275,692 
Possible  4,102,806   3,664,280   2,864,127 
             
Total  4,196,325   3,755,935   3,139,819 
Provisions for probable tax contingencies

Federal taxes

At December 31, 2010,2013, the Company has filed claims for purposes of obtaining recognition that payment of the following taxes is unconstitutional:
a) CIDE

Social Contribution Tax for Intervention in the Economic Order (CIDE) required by the Federal Government on funds remittedand subsidiary were party to other countries, arising from technology transfer agreements, trademarkadministrative and software licensing etc. Adopting a conservative approach, the Company recorded the amount of R$25,891 as of December 31, 2010 for this purpose.

b) FGTS
Additional Contributionsjudicial proceedings relating to: (i) additional contributions to the Brazilian Government Unemployment Compensation Fund  (Fundo de Garantia por Tempo de Serviço - FGTS) required by the Brazilian Institute of Social Security (INSS)FGTS on the contributionsdeposits made by employersemployees (the discussionissue does not result in reducingthe reduction of part of FGTS contributionsdeposits made by the Company on behalf of its employees). The amount involved totals R$61,185. The claim is now at; (ii) claims resulting from the highest court fornon-ratification of compensation and refund requests, formulated by the Company; (iii) social contributions relating to a final decision. Basedsupposed failure to pay 11% on the Company’s legal advisors opinion, a provision was establishedvalue of invoices, billing and a judicial deposit was madereceipts from service providers hired for the total amount.
c) Other provisions
There are also other contingencies provisioned relatedtransfer of labor; (iv) CIDE levied on the remittance of funds abroad relating to Finsocialtechnical services, administrative assistance and PASEP creditsto services of similar nature, as well as royalties; (v) fixed: non-inclusion of interconnection and EILD expenses in the FUST base and Wireless carriers: non-inclusion of revenues from interconnection in the FUST tax base; (vi) contribution to Empresa Brasileira de Comunicação, created by Law No. 11,652/08; (vii) TFI/TFF on mobile stations; (viii) IRRF on Interest on shareholders´ Equity; (ix) Price for Numbering Resources Management (PPNUM) by ANATEL instituted by Resolution No. 451/06; (x) IRPJ/PIS/COFINS resulting from the non-ratification of offset declared unconstitutionaland refund requests made by the Company and its subsidiaries; (xi) Social Investment Fund (Finsocial) offset amounts; (xii) failure to pay withholding social contribution levied on services rendered, remuneration, salaries and other municipal issues regarding municipal tax on services - ISS, municipal property tax - IPTU and various fees, in the amount involvedsalary bases; (xiii) COFINS – Requirement resulting from non-inclusion of R$ 6,443 million, where an unfavorable outcome is considered probable by management.financial income
 

Possible contingencies

Federal levelinto the tax base; (xiv) additional charges to the PIS and COFINS tax base, as well as additional charges to COFINS required by Law No. 9,718/98; and (xv) Tax on Net Income (ILL)

At December 31, 2010,2013, total consolidated provisions amounted to R$ 2,042,098 (R$ 1,860,803 at December 31, 2012).

State taxes

At December 31, 2013, the Company or its subsidiary were parties to administrative and judicial proceedings in progress referring to (i) ICMS tax credits on electric power and tax credits without documentation (ii) ICMS not levied on telecommunication services; (iii) disallowance of ICMS tax incentives for cultural projects; (iv) ICMS on TV subscription; and (v) environmental administrative fine.

At December 31, 2013, total consolidated provisions amounted to R$ 91,923 (R$ 67,426 at December 31, 2012).

Municipal taxes

At December 31, 2013, the Company and its subsidiaries maintained severalsubsidiary were parties to tax claims at a municipal level, in the judicial sphere which, based on the opinion of its legal advisors, are classified as a probable loss.

These proceedings relate to: (i) IPTU, (ii) ISS levied on chattel lease services and secondary and complementary activities, and (iii) Surveillance, Control and Inspection Fee (TVCF).

At December 31, 2013, total consolidated provisions amounted to R$ 14,779 (R$ 23,821 at December 31, 2012).

Possible Tax contingencies

Federal taxes

At December 31, 2013, the Company and its subsidiary were parties to various administrative and judicial proceedings, at the federal level, both administrative proceeding and lawsuits, which await decisions at a range ofare ongoing in various court levels. The claims amount to R$1,338,380 and are related to:

(a) Key proceedings refer to: (i)protest letters arising from non-approvaldue to non-ratification of offsetcompensation requests made by the Company; (b) debts reported but allegedly not paid; (c)(ii) fine for dividend distribution with allegedly unpaidof dividends even in view of the alleged existence of outstanding debts payable to the federal debts;government; (d)(iii) social security contribution (INSS) on compensation payment for salary devaluation arising from inflationary losses derived fromcaused byPlano Verão” (Summer Plan) and “Plano Bresser” (Bresser Plan), SAT (Work(Occupational Accident Insu rance)Insurance), Social Security and payables to third parties (INCRA and SEBRAE), supply of meals to employees, 11% retention (labor assignment); (e)(iv) income and social contribution taxesIRRF on bonuses; (f) Withholding Income Tax (IRRF) on remittancesthe funds remittance abroad related to other countries for technical services and to administrative assistancesupport and alike,similar services, as well as royalties; (g)(v) PIS levied on roaming; (vi) CPMF levied on operations resulting from the technical cooperation agreement with the National Treasury Department (STN) (offsetting through the Integrated System of Federal Government Financial Administration - SIAFI) and on foreign-exchange contracts required by the Brazilian Central Bank; (vii) IRPJ and CSLL related to deductions on revenues from reversal of provisions; (viii) IRPJ and CSLL - disallowance of costs and sundry offsets;expenses not evidenced; (h) (ix)Inspection deductions of COFINS from loss in swap transactions; (x) PIS / COFINS accrual basis versus cash basis; (xi) IRPJ payable in connection with allocation of excess funds to Northeast Investment Fund (FINOR), Amazon Region Investment Fund (FINAM) or Economic Recovery Fund of Espírito Santo State (FUNRES); (xii) IRPJ on derivative operations; (xiii) IRPJ and Working Rate;CSLL – disallowance of expenses related to the goodwill paid in the acquisition of Celular CRT S.A., goodwill arising from the privatization process and corporate restructuring of Vivo (merged into the Company on July 1, 2013) and goodwill arising from merger of Navytree and TDBH; and (xiv) contribution to (i) Empresa Brasileira de Comunicaçãoadditions to PIS/COFINS tax bases (Law, created by Law No. 9718/98).11,652/08.

According to managementManagement and itsthe Company’s legal advisors, the chances for an unfavorable outcome forlikelihood of loss in these proceedings is considered possible.

State level

At December 31, 2010, the Company and its subsidiaries maintained several ICMS-related administrative proceedings (arising from tax delinquency notices) and lawsuits at the state level, amounting to R$1,989,332, which are pending judgment at several court levels. The referred proceedings and lawsuits are related to:

(a) Provision of supplemental services and value added (Convention No. 69/98) (b) Rental of Speedy modem; (c) international long-distance calls (DDI); (d) debts reported but allegedly not paid; (e) amounts unduly credited in connection with fixed assets; (f) Lack of proportional reversal of credit related to acquisition of fixed asset items; (g) amounts unduly credited allocated for pre viously unused ICMS credits; (h) service provision outside São Paulo State and ICMS paid to São Paulo State, and (i) Co-billing.

According to  management and its legal advisors the chances for an unfavorable outcome for these proceedings is  considered possible.

Municipal level
At December 31, 2010, the Company and its subsidiaries maintained several tax administrative proceedings (arising from tax delinquency notices) and lawsuits at municipal level, which are pending judgment at several court levels, and amount to R$280,446.

The referred proceedings and lawsuits relate to: (a) ISS; (b) IPTU; (c) Charge for Soil Use; (d) services rendered by third parties, and (e) several municipal charges.

According to  management and its legal advisors the chances for an unfavorable outcome for these proceedings is  considered possible.possible.
 

At December 31, 2013, the total consolidated amount involved is R$ 3,913,929 (R$ 3,146,736 at December 31, 2012).


State taxes

At December 31, 2013, the Company and its subsidiary were parties to various administrative and judicial proceedings related to ICMS, at the state level, which are ongoing in various court levels.

Key proceedings refer to: (i) provision of facility, utility and convenience services and rental of the “Speedy” service modem; (ii) international calls (DDI); (iii) undue credit related to the acquisition of items intended to property, plant and equipment and lack of proportionate credit reversal referring to the acquisition of property, plant and equipment items; (iv) amounts unduly appropriated as ICMS tax credits; (v) service provided outside São Paulo state with ICMS paid to São Paulo State; (vi) co-billing, (vii) tax substitution with a fictitious tax base (tax guideline); (viii) use of credits related to acquisition of electric power; (ix) secondary activities, value added and supplementary services (Agreement 69/98); (x) tax credits related to opposition/challenges referring to telecommunications services not provided or mistakenly charged (Agreement 39/01); (xi) shipment of goods with prices lower than acquisition prices (unconditional discounts); (xii) deferred collection of ICMS - interconnection (DETRAF – Traffic and Service Provision Document); (xiii) credits derived from tax benefits granted by other states; (xiv) disallowance of tax incentives related to cultural projects; (xv) transfers of assets among business units owned by the Company; (xvi) communications service tax credits used in provision of services of the same nature; (xvii) card donation for prepaid service activation; (xviii) reversal of credit from return and free lease in connection with assignment of networks (used by the Company itself and exemption from public bodies); (xix) DETRAF fine, (xx) ICMS on own consumption; (xxi) ICMS on exemption of public bodies; (xxii) issue of invoices with negative ICMS amounts; and (xxiii) new tax register bookkeeping without previous authorization by tax authorities.
According to Management and the Company’s legal advisors, the likelihood of loss in these proceedings is possible.
At December 31, 2013, the total consolidated amount involved is R$ 7,088,859 (R$ 5,870,365 at December 31, 2012).

Municipal taxes

At December 31, 2013, the Company and its subsidiary were parties to various administrative and judicial proceedings, at the municipal level, which are ongoing in various court levels.

Key proceedings refer to: (i) ISS – secondary activities, value added and supplementary services; (ii) withholding ISS; (iii) IPTU; (iv) Land Use Fee; (v) municipal fees; (vi) tariff for Use of Mobile Network (TUM), infrastructure lease; (vii) advertising services; (viii) services provided by third parties; (ix) business management consulting services provided by Telefónica Internacional (TISA); and (x) ISS tax levied on caller ID services and on cell phone activation and (xi) ISS on continuous rendered service, provision, reversal and cancelled invoices.

According to Management and the Company’s legal advisors, the likelihood of loss in these proceedings is possible.

At December 31, 2013, the total consolidated amount involved is R$ 580,853 (R$ 544,323 at December 31, 2012).

ANATEL

Universal Telecommunication Services Fund (FUST)

Injunction petitioned separately by landline and wireless carriers for acknowledgement of their right to: Landline phone carriers: non-inclusion of interconnection and EILD expenses in the FUST base and Wireless carriers: non-inclusion of interconnection revenue in the FUST base, pursuant to Abridgement No. 7, of December 15, 2005, since
it disagrees with the provisions of the sole paragraph, article 6, of Law No. 9998/00, which are waiting to be tried in the court of appeals.

A number of delinquency notices referring to debit entry issued by ANATEL at the administrative level to set up the tax credit related to interconnection, EILD and other revenues that are not earned from the provision of telecommunications services.

According to Management and the Company’s legal advisors, the likelihood of loss in these proceedings is possible.

At December 31, 2013, the total consolidated amount involved is R$ 2,185,034 (R$ 1,970,800 at December 31, 2012).

Telecommunications Technology Development Fund (FUNTTEL)

At December 31, 2013, the Company and its subsidiary were parties to administrative and judicial proceedings which are waiting to be tried at the lower administrative court and the court of appeals. Such proceedings concern the collection of contributions to FUNTTEL on other revenues (not related to telecom services), as well as on income and expenses transferred to other operators (interconnection).

According to Management and the Company’s legal advisors, the likelihood of loss in these proceedings is possible.

At December 31, 2013, the total consolidated amount involved is R$ 664,386 (R$ 614,314 at December 31, 2012).

Telecommunications Inspection Fund (FISTEL)

Upon extension of the effective license period to use telephone switches in connection with use of STFC (landline phone carriers) and extension of the right to use radiofrequency in connection with wireless service (wireless carriers), ANATEL charges the Installation Inspection Fee (TFI).

This collection is based on ANATEL’s understanding that such extension would represent a taxable event for TFI. The Company understands that such collection is unjustified, and separately challenged the aforesaid fee in court.

According to Management and the Company’s legal advisors, the likelihood of loss in these proceedings is possible.

At December 31, 2013, the total consolidated amount involved is R$ 1,811,104 (R$ 1,589,479 at December 31, 2012), without the respective judicial deposit.

Public Price for Numbering Resource Management (PPNUM)

The Company, along with other wireless carriers in Brazil, is challenging in court the tariff charged by ANATEL for use by such carriers of the numbering resources managed by the agency. When charged by ANATEL, Vivo (merged into the Company on July 1, 2013) made a judicial deposit referring to the amounts payable. On April 23, 2009, the carriers received a favorable sentence and the lawsuit is currently waiting to be tried at the court of appeals.

According to Management and the Company’s legal advisors, the likelihood of loss in these proceedings is possible.

At December 31, 2013, the total consolidated amount involved is R$ 2,242 (R$ 2,138 at December 31, 2012).


Based on the opinion of its tax advisors, management believes that the resolution of the aforementioned issues will not have a negative material effect on its financial position.
20.3Provisions, civil and regulatory contingencies

ANATEL

FUST (Contribution for the Fund for Universal Access to Telecommunication Services): security mandate petitioned to fixed telecommunications operators for the recognition of the right to exclude interconnection and EILD expenses from FUST taxable base, as provided for in Abridgement No. 7, of December 15, 2005, for disagreement with provisions contained in sole paragraph of article 6, Law No. 9998, of August 17, 2000. A partially favorable decision was obtained at first court level, and currently, a second-court-level decision is awaited. Total amount involved is R$594,436. A portion of the amount, R$75,768, refers to ITX and EILD differences arises from the adoption of the non-cumulative system f or the retroactive period (2001 to 2005); the other part of R$241,110 refers to ITX and EILD differences computed for the period between 2006 and the current date, whose amount was recorded under the taxes payable caption and has been monthly deposited in court. Other values involved are related to several notices for debt received from Anatel  in the amount of R$277,558 over the amounts under discussion in the Security Mandate, where chances of loss were assessed as possible.
  Amounts involved 
   12.31.13   12.31.12   01.01.12 
Nature/Degree of risk            
Probable provisions  970,403   795,294   664,703 
Civil  599,868   487,620   422,890 
Regulatory  370,535   307,674   241,813 
             
Possible contingencies  3,366,707   2,656,850   1,978,973 
Civil  1,681,450   1,491,862   1,118,372 
Regulatory  1,685,257   1,164,988   860,601 


FUNTTEL (Telecommunication ContributionProvisions for the Fund of Technological Development):probable civil contingencies In opposition to the legal provision, Anatel has issued several notices for debt against the Company and its subsidiaries to collect the FUNTTEL contribution on other revenues (other than telecommunications), as well as on expenses transferred to other operators (Interconnection and EILD) for the 2001-2005 period. The proceedings are awaiting first-level administrative decision and the total amount involved is R$109,967.

FISTEL (Fund for Telecommunications Regulation): Upon extension of the effective term of licenses for using telephony switches related to the exploitation of STFC, Anatel charges the Installation Inspection Charge (TFI) related to the extension of licenses granted.
Such collection is a result of ANATEL’s understanding that article 9, item III of Rule No. 255 would be applicable to this case, so that the period extension would be the triggering event of TFI. The Company is challenging this issue in court because understands that  TFI payment for the license extension is undue. A favorable decision was obtained at first court level and currently, the second court level decision is awaited. The total amount involved is R$31,355.

According to  management and its legal advisors the chances for an unfavorable outcome for these proceedings is considered possible.


 19.3Civil contingencies and provisions
  Amount involved 
Risk Consolidated 2010  2009  01/01/2009 
          
Probable  446,159   443,810   255,433 
Possible  808,006   539,968   623,605 
             
Total  1,254,165   983,778   879,038 

Civil provisions

Main claims

a)·
On June 9, 2000, WCR do Brasil Serviços Ltda. proposed enforcementThe Company is party to proceedings following ordinary procedural steps againstthat involve right to receive supplementary amounts from shares calculated in relation to the Company, claimingnetwork expansion plan after 1996 (supplement of shares proceedings). These proceedings involve various phases: 1st level, Court of Justice and Supreme Court of Justice. At December 31, 2013, considering the collectiondegree of the alleged difference between the amounts calculated by Telesp regarding the use of the “0900 Service” and the amounts transferredrisk involved, consolidated provision amounted to that company. In 2010, an unfavorable decision was awarded for the appeal filed with the highest court level and, therefore, the Company reached an agreement in November 2010 to close this issue. Proceeding archiving is awaited.R$ 37,191 (R$ 31,260 at December 31, 2012).

 b)Suits for additional shares. These refer to suits involving the Company and addressing the right to receive additional shares calculated with regard  to network expansion plans after 1996. These suits are at various stages: first stage, Supreme Court and Federal Superior Court of Appeals. Considering the risk of a probable loss, provision was recorded in the amount of R$ 21,889.
c)·The Company is party to proceedings of a civil nature, in the administrative and its subsidiariesjudicial spheres, the subject of which are defendants in several civil claims, at several levels, relatedrights relating to service rendering. Such claims have beenthe provision of services. These proceedings are filed by individual consumers, civil associations representing consumer rights, or by the Bureau of Consumer Protection (PROCON),PROCON, as well as by the State and Federal and State Public Ministry. They are also defendantsProsecutor’s Offices. Similarly, the Company is defendant or plaintiff in other claimsproceedings the subject of several types, relatedwhich relates to matters other than those under the normal course of business. Total provision recorded for such issues amountsAt December 31, 2013, total consolidated provisions amounted to R$153,330. 469,149 (R$ 377,649 at December 31, 2012).

Massive Claims

Consumption relationship
 d)·The Company is also involved in severalvarious lawsuits filed by individual consumers, with similar characteristics, which individually are not considered to be material. A provision in the amount of R$100,541 was recorded,material, based on statisticalprovision analysis, the historical average of the average historical losses for such claims.

Anatel
e)in similar proceedings. At December 31, 2010, the Company was involved in several administrative proceedings against Anatel, which were filed based on alleged non-compliance with the obligations established in industry regulations, whose likelihood of an unfavorable outcome was assessed as probable and a provision was recorded in the amount of2013, total consolidated provisions amounted to R$170,399. 93,528 (R$ 78,711 at December 31, 2012).

PossibleProvisions for probable regulatory contingencies

MainAt December 31, 2013, the Company was party to administrative proceedings against ANATEL, which were filed based on alleged noncompliance with obligations set forth in industry regulations, as well as in legal claims discussing sanctions by ANATEL at the administrative level. The likelihood of loss in these proceedings is probable and at December 31, 2013 provisions amounting to R$ 370,535 (R$ 307,674 at December 31, 2012) consolidated were set up.

Possible civil contingencies

 a)·
Community Telephone Plan PCT.– PCT: Refers to a Public Civil Action to which the Company is a party and which is related to the PCT, a plan that claims the possible indemnity rights toallows purchasers of telephone line expansion plans who did not receive shares for their financial investment to claim indemnity rights, in the municipality of Mogi das Cruzes. The total consolidated amount involved is approximately R$160,790. Legal counsel 281,059 (R$ 236,236 at December 31, 2012). These proceedings were assessed chances ofas a possible loss as possible. by legal counsel. The São Paulo State Court of Justice (TSP)(TJSP) has amendedreversed the decision, judging the action as inadmissible.
decision and deemed the claim groundless. The telephonycarriers association of Mogi das Cruzes (plaintiff) filed ana special appeal to alter this judgment,reverse that decision, which is currently awaiting a decision.

 b)·Civil Class Actionactions filed by SISTEL Members Association (ASTEL) in São Paulo State, whereby SISTEL members in São Paulo State question the changes made in the health care plan for retired employees (PAMA), and that former conditions are restored. The claim is still at the appeal stage, pending a decision by the court of appeals, which changed the dismissal decision. The likelihood of loss in these proceedings was deemed as possible by legal counsel. The amount is not measurable and the claims are uncertain due to their unenforceability, since it would be necessary to restore the plan to its previous conditions.

·Public civil actions filed by ASTEL - SISTEL Members’Members Association in the State of São Paulo State and FENAPAS - National Federation of Associations of Retirees, Pensioners and Pension Funds Members of the Telecommunications Industry, both against theSISTEL. The Company SISTEL foundation, and others, seekingother carriers seek annulment of the PBS private pension plan spinoff in year 2000,spin-off, claiming “the dismantling of SISTEL Foundation supplementary pension system”, which gave rise to aoriginated several specific PBS-Telesp plan,PBS-mirrors plans, and respective allocation of the related allocations ofresources deriving from technical surplus funds and tax contingency existing bycontingencies at the time of the spin off.spin-off. The Company’s legal counsel considers this proceedinglikelihood of loss in these proceedings was deemed as possible risk. Estimatingby legal counsel. The amount is not measurable and the amount involved is impracticable and contingent upon expert analysis,claims are uncertain due to their unenforceability, since it concerns Sistel’s spin-off portionwould be necessary to restore SISTEL's spun-off fund related to telecom operators fromcarriers of the former Telebrás System.
c)The Public Ministry has filed lawsuits claiming that the amounts charged on PIS and COFINS are unduly included in the fixed  telephony service tariffs and requests that such unduly charged amounts should be returned double. There are seven collective lawsuits and several individual ones grounded on the same argument and request. Brazilian Supreme Court of Justice has decided for the lawfulness of PIS and COFINS transfer when judging the proceeding (considering the repetitive appeals law) against another telephony concessionaire, which was considered a leading case. No provisions have been set up for these lawsuits, whose likelihood of an unfavorable outcome has changed from possible to remote.

 d)·The Public ProsecutorProsecutor’s Office of the State of São Paulo commencedState began a public class action claiming moral and property damages suffered by all consumers of telecommunications services from 2004 to 2009 due to the bad quality of services and failures of the communications system. The public ProsecutorPublic Prosecutor’s Office suggested that the indemnification to be paid should be R$1 billion. The decision handed down on April 20, 2010 imposes the payment of indemnification for damages caused to all consumers who have filed a suit for such. Conversely, insuch damages.

Conversely, in the event that the number of consumers claiming to the awardconsumers is not in line with the gravity of their damages, after the lapsing of one year, the judge determined that the amount of R$ 60 million should be deposited in the Special Expenses Fund to Recover Natural Rights Damages (Fundo(“Fundo Especial de Despesa de Reparação de Interesses Difusos Lesados)Lesados”). It is not possible to estimate the number of consumers who will individually file suits nor the amounts claimed thereby. The Companyparties filed an appeal on the meritmerits of the case. The judgment effects are in abeyance. No amount has been assigned to the possible likelihood of an unfavorable outcome in connection with this action, since, in the case of loss, estimating the corresponding amount payable by the Company is not practicable at this time. Likewise, establishing a provision for contingency equivalent to the amount sought is not possible.

 e)·The Company and its subsidiaries areis involved in other civil claims, at several levels, related to service rendering. Such claims have been filed by individual consumers, civil associations representing consumer rights or by the Bureau of Consumer Protection (PROCON), as well as by the Federal and State Public Ministry. They areProsecutor’s Office. It is also involved in other claims of several types related to the normal course of business. Total contingency amounts to R$309,803, 1,383,932 (R$ 1,236,312 at December 31, 2012), whose likelihood of an unfavorable outcome has been assessed by their legal advisors as possible.

Anatel

 f)·At December 31, 2010,The Company has received fines regarding the Company was  involved  in administrative proceedings filed based on alleged non-compliancenoncompliance with the obligations established in industry regulations in the amount of R$337,413,SAC Decree. We currently have various actions (administrative and judicial proceedings), whose likelihood of an unfavorable outcome washas been assessed by their legal advisors as possible.possible, amounting to at December 31, 2013 R$ 16,459 (R$ 19,314 at December 31, 2012).

·Intellectual Property: Lune Projetos Especiais Telecomunicação Comércio e Ind. Ltda (Lune), a Brazilian company, proposed the lawsuit on November 20, 2001 against 23 wireless carriers claiming to own the patent for caller ID and the trademark "Bina". The purpose of that lawsuit it to interrupt provision of such service by carriers and to seek indemnification equivalent to the amount paid by consumers for using the service.
 


20.Other liabilities
  2010  2009  01/01/2009 
          
Consignments on behalf of third parties  139,724   147,995   198,052 
Amounts to be refunded to subscribers  54,666   60,020   48,525 
Concession renewal fee  (note 1.c)  102,568   -   102,863 
Deferred revenue (b)  103,339   113,925   126,112 
Accounts payable – sale of share fractions (a)  -   -   113,377 
Finance Lease (c)  11,507   10,729   - 
Liabilities to related parties (note 28)  120,981   118,228   49,857 
Other  5,997   28,749   42,203 
             
Current  538,782   479,646   680,989 
             
Accounts payable – sale of share fractions (a)  112,594   112,873   - 
Deferred revenue (b)  38,400   20,769   23,442 
Finance Lease (c)  23,346   31,190   - 
Liabilities to related parties (note 28)  10,738   15,542   31,216 
Other  46,837   43,564   61,778 
             
Noncurrent  231,915   223,938   116,436 
(a)Amounts resulting from the auction of share fractions after the reverse spin-off process in 2005, and TDBH acquisition process in 2006.
(b)Refer mainly to deferral of revenue from activation fee (Note 3.1.2b) and calling cards.
(c)The Company has finance lease contracts for use of IT equipment.
  2010  2009 
       
Future payments of the gross finance lease  42,194   53,580 
Unrealized financial expense  (7,341)  (11,661)
Present value of minimum payments due  34,853   41,919 
         
Current  11,507   10,729 
Noncurrent  23,346   31,190 

Maturity Schedule:
Year Gross investment  Present value 
       
Maturing within one year  11,507   11,507 
Maturing more than one year within five years  30,687   23,346 
         
Total  42,194   34,853 

There are neither unsecured residual values that produce benefits to the lessor nor contingent payments recognized as revenues during the year.

COMMITMENTS AND GUARANTEES

Rentals

The Company rents equipment and facilities through several operating agreements maturing on different dates. The monthly rental payments are of an equal amount for the period of the contract. Total annual rent expenses amounted to R$613,057 in 2010 (R$522,858 in 2009).

Rental commitments mainly refer to facilities where future minimum payments under leases with remaining  noncancellable terms in excess of one year, are as follows:

Year Value 
    
2011  22,300 
2012  22,300 
2013  18,418 
2014  14,842 
     
Total  77,860 

Guarantees

At December 31, 2010, the Company had properties given as guarantee in lawsuits amounting to R$23,411 (R$43,719 in 2009).


 

An unfavorable sentence was passed determining that Vivo (merged into the Company on July 1, 2013) should refrain from selling mobile phones with Caller ID service (Bina), subject to a daily fine of R$ 10,000 in case of noncompliance. Furthermore, according to the sentence passed, Vivo (merged into the Company on July 1, 2013) must pay indemnification for royalties to be calculated in settlement. Motions for Clarification were opposed by all parties and Lune’s motions for clarification were accepted since an injunctive relief in this stage of the proceedings was deemed applicable. Bill of review appeal in view of the current decision which granted a stay of execution suspending unfavorable decision until final judgment of the review. Bill of review for appeal at sentence phase pending decision. The likelihood of an unfavorable outcome has been assessed by legal advisors as possible. There is no way to determine the extent of potential liabilities with respect to this claim.

·Validity of prepaid plan: Vivo (merged into the Company on July 1, 2013) and other wireless carriers are defendants in several lawsuits filed by the Public Prosecutor’s Office and consumer associations to challenge imposition of a period to use prepaid minutes. The plaintiffs allege that the prepaid minutes should not expire after a specific period. Conflicting decisions were handed down by courts on the matter. Although we believe that our criteria for the period determination comply with ANATEL standards, the likelihood of an unfavorable outcome has been assessed by legal advisors as possible, except for collective actions against Telemig, for which the probability of an unfavorable outcome in relation to this claim is deemed remote, also based on the opinion of our legal advisors.
Possible regulatory contingencies

·The Company is party to administrative proceedings filed by ANATEL alleging noncompliance with the obligations set forth in industry regulations, as well as legal claims which discuss the sanctions applied by ANATEL at the administrative level, rating the likelihood of loss as possible, at December 31, 2013 amounting to R$ 1,685,257 – consolidated (R$ 1,164,988 at December 31, 2012).

·Administrative proceedings discussing payment of 2% charge on revenue from interconnection services due to the extension of right of use of SMP-related radiofrequencies. Under clause 1.7 of the Authorization Terms that grant right of use of SMP-related radiofrequencies, the extension of right of use of such frequencies entails payment every two years, during the extension period (15 years), of a 2% charge calculated on net revenue from the basic and alternative service plans of the service company, determined in the year before that of payment.

However, ANATEL determined that the 2% charge should be calculated on revenue from service plans and also on revenue from interconnection services, which is not provided for by clause 1.7 of the referred to Authorization Terms.

Considering, based on the provisions of the Authorization Terms, that revenue from interconnection services should not be included in the calculation of the 2% charge for radiofrequency use right extension, Vivo (merged into the Company on July 1, 2013) filed administrative proceedings challenging these charges, based on ANATEL’s position.

According to the Company’s legal advisors, the likelihood of loss in these proceedings is possible.

·Administrative Proceeding No. 08012.008501/2007-91: It is a proceeding filed at the level of the Brazilian System for Competition Defense (SBDC) by Global Village Telecom Ltda (GVT), Intelig Telecomunicações Ltda (Intelig), Transit do Brasil Ltda. and Easytone Telecomunicações Ltda. on August 6, 2007 against Claro S.A. (Claro), Tim Brasil Serviços e Telecomunicações S.A. (TIM), TNL SCS S.A. (Oi) and Vivo (merged into the Company on July 1, 2013) for supposed trust and price squeeze practices, with the objective of increasing VUM tariff, thus increasing the costs of competitors. Due to the proceeding filed on August 21, 2008, the Department for Economic Right (SDE) started an administrative proceeding against the defendants in order to evaluate whether the practices adopted would fit into (i) items I, III and IV, article 20 and items V, article 21 and (ii) items I, III and IV, article 20 and items I and V, all of Law No. 8,884/94, to wit trust and price squeeze.

On March 25, 2010, SDE issued a technical note whereby: (i) it dismissed the accusation of trust against all the defendants, recommending the shelving of such charge, (ii) suggested excluding Oi from the group of defendants in the investigation of price squeeze for considering that its economic group would be responsible for paying VUM and for lack of evidence of recurrent practices of prices below VUM; and (iii) recommended condemning Vivo (merged into the Company on July 1, 2013), TIM and Claro, based on article 20, items I, III and IV, and article 21, item V, all of Law No. 8,884/94, for the increase in costs of competitors (price squeeze). On November 7, 2012, the Federal Public Prosecutor’s Office issued an opinion under the same terms of SDE Note and, on March 12, 2013, the Attorney General of the Brazilian Antitrust Enforcement Agency (CADE) decided for the shelving of all charges.

On September 11, 2013, CADE, by unanimous vote, rendered inexistent the trust and price squeeze practices and shelved this proceeding.


20.4Guarantees

At December 31, 2013, the Company and its subsidiaries granted guarantees for tax, civil and labor proceedings, as follows:



    
  Property and equipment Judicial deposits and garnishments Guarantee letters 
Civil, labor and tax  187,025   4,352,520   2,263,773 
Total  187,025   4,352,520   2,263,773 

In addition to the guarantees presented above, at December 31, 2013, the Company and its subsidiaries had amounts under short-term investment frozen by the courts (except for loan-related investments), amounting to R$ 46,451 - consolidated (R$ 49,728 at December 31, 2012).

21.Shareholders��Deferred revenue


    
   12.31.13  
12.31.12
Restated
  01.01.12 - Restated 
Activation revenue (a)  120,521   89,367   98,464 
Services and goods (b)  673,810   596,907   647,629 
Disposal of PP&E (c)  123,063   171,174   - 
Government grants (d)  40,840   44,933   53,202 
Customer loyalty program (e)  91,763   82,848   68,821 
Donation of equipment (f)  11,076   16,235   22,638 
Other  10,139   36,471   26,780 
Total  1,071,212   1,037,935   917,534 
             
Current  817,551   734,573   761,268 
Noncurrent  253,661   303,362   156,266 


a)Refers to the deferral of activation revenue (fixed) recognized in income over the estimated period of duration of the customer plan.
b)Refers to the balances of agreements of prepaid services revenue and multi-element operations, which are recognized in income to the extent that services are provided to customers.
c)Refers to net balance of the residual value from disposal of non-strategic towers and rooftops to be transferred to income upon compliance with conditions for recognition in books.
d)Refers to government grant deriving from funds raised with BNDES in a specific credit line (PSI Program), used in the acquisition of domestic equipment and registered at BNDES (Finame) and applied in projects to expand the network capacity, which have been amortized by the useful life of equipment.
e)Refers to the loyalty point program maintained by the Company, which allows customers to accumulate points when paying their bills referring to use of services offered. The balance represents the Company’s estimate of customers’ exchanging points for goods and/or services in the future.
f)Refers to the balances of network equipment donations from suppliers, which are amortized by the useful life of the referred to equipment.


22.Other Liabilities

   12.31.13  12.31.12 - Restated  01.01.12- Restated 
Third-party withholdings  236,510   139,120   252,771 
Amounts to be refunded to subscribers  56,746   45,627   59,265 
Payables to related parties  105,164   57,348   71,452 
Payable for license renewal  154,211   194,441   44,296 
Mutual assumptions of debt and installment  -   -   21,587 
Other payables  56,275   38,674   47,543 
Total  608,906   475,210   496,914 
             
Current  487,994   364,618   454,898 
Noncurrent  120,912   110,592   42,016 

23. Shareholders’ equity

 a)Capital

Paid-in capital is R$6,575,480 atas of December 31, 20102013 and 2009.2012 amounted to R$ 37,798,110. Subscribed and paid-in capital is represented bydivided into shares without par value, as follows:

  2010  2009  01/01/2009 
          
Total Capital in shares         
Common shares  168,819,870   168,819,870   168,819,870 
Preferred shares  337,417,402   337,417,402   337,417,402 
Total  506,237,272   506,237,272   506,237,272 
             
Treasury shares            
Common shares  (210,579)  (210,579)  (210,579)
Preferred shares  (185,213)  (185,213)  (185,213)
Total  (395,792)  (395,792)  (395,792)
             
Outstanding shares            
Common shares  168,609,291   168,609,291   168,609,291 
Preferred shares  337,232,189   337,232,189   337,232,189 
Total  505,841,480   505,841,480   505,841,480 
             
Book value per outstanding share in R$  23.06   22.34   19.86 
  Common shares  Preferred shares  Grand total 
Shareholders Number  %  Number  %  Number  % 
                   
Telefónica Internacional S.A.  58,859,918   15.43%  271,707,098   36.52%  330,567,016   29.37%
Telefónica  S.A.  97,976,194   25.68%  179,862,845   24.17%  277,839,039   24.68%
SP Telecomunicações Participações Ltda  192,595,149   50.47%  29,042,853   3.90%  221,638,002   19.69%
Telefónica Chile S.A.  696,110   0.18%  11,792   0.00%  707,902   0.06%

Total group companies  350,127,371   91.76%  480,624,588   64.60%  830,751,959   73.81%
                         
Other shareholders  31,208,300   8.17%  261,308,985   35.12%  292,517,285   25.98%
                         
Treasury stock  251,440   0.07%  2,081,246   0.28%  2,332,686   0.21%
                         
Total shares  381,587,111   100.00%  744,014,819   100.00%  1,125,601,930   100.00%
                         
Outstanding shares  381,335,671       741,933,573       1,123,269,244     
                         
Book value per share outstanding - R$:                     
At December 31, 2013                  38,19     
At December 31, 2012                  39,78     
According to its bylaws, the Company is authorized to increase its capital up to the limit of 700,000,000 (seven1,350,000,000 (one billion three hundred and fifty million) shares, common or preferred. The capital increase and consequent issue of new shares are to be approved by the Board of Directors, with observance ofsubject to the authorized capital limit. However, the Brazilian Corporation Law – Law No. 6,404/76, article 166, IV – establishes that capital may be increased through a Special Shareholders’ Meeting resolution held to decide about amendments to the Articles of Incorporation, if authorized capital increase limit has been reached.

Capital increases do not necessarily have to observe the proportion between the numbers of shares of each type. However, the number of preferred shares, nonvoting or with restricted voting, must not exceed 2/3 of the total shares issued.

Preferred shares are nonvoting, but have priority in the reimbursement of capital, without premium, and are entitled to dividends 10% higher than those paid on common shares, as per article 7 of the Company’s bylawsArticles of Incorporation and clause II, paragraph 1, article 17, of Law No. 6,404/76.

b)Capital reserves
b. Bonus paid on acquisition of interest from non-controlling shareholders

Share premium

This reserve representsIn accordance with the amount exceedingaccounting practices adopted in Brazil prior to the adoption of the IFRS/CPC, goodwill was recorded when shares were acquired at a higher value than their book value, generated by the difference between the book value of shares acquired and the transaction’s fair value. With the adoption of IAS 27R (IFRS 10 since 2013)/CPC 35 and 36, the effects of all acquisition of shares arising from non-controlling shareholders are recorded under equity when there is no change in the issuanceshareholding. Consequently, these transactions no longer generate goodwill or capitalizationincome, and the goodwill previously generated from acquisition from non-controlling shareholders were adjusted based on the dateCompany’s equity. The acquisition of issue.shares from non-controlling shareholders of Lemontree and GTR totaled R$40,519. The balance of this account is recorded under this account. The balance of this account at December 31, 2013 and 2012 was R$70,448.

c)Treasury shares
c. Capital reserves

These correspond to the Company’s treasury shares which resulted from merger with TDBH that occurred in 2006, part of which refer to exercise of withdrawing rights and the remaining to the share auctions carried out by the Company. The average cost of acquisition was R$44.77. At December 31, 2010, the market value of treasury shares was R$16,060.
F-57

Table of ContentsSpecial goodwill reserve
d)Income reserves

Legal reserve

According to article 193 of Law No. 6,404/76, the Company chose not to set up the legal reserve, as such balance added to the capital reserve balance exceeded capital by 30%.

e)Special goodwill reserve

This represents the tax benefit generated by the merger of DABRTelefonica Data do Brasil Ltda. which will be capitalized on an annual basis on behalfin favor of the controlling shareholder asshareholders after the tax credit becomescredits are realized according tounder the terms of CVM InstructionRuling No. 319/99. The balance of this account at December 31, 2013 and 2012 was R$63,074.

f)Dividends
Other capital reserves

The Company’s bylaws provide for mandatory distribution of minimum dividends to all shareholders corresponding to 25% of adjusted net income, as established by article 202, subparagraphs II and III of Law No. 6404/76 provided there are funds available for distribution.

Dividends are calculated in accordance with the Company’s by-laws and with the Brazilian Corporation Law. The Company presents the calculation of dividends and interest on shareholders’ equity for 2010 and 2009 as follows:

Minimum mandatory dividends calculated based on adjusted net income 2010  2009 
       
Net income for the year  2,398,836   2,204,089 
         
Minimum mandatory dividends – 25% of adjusted net income  599,709   551,022 
         
Dividends and interest on shareholders’ equity distributed:        
Interest on shareholders’ equity (gross)  592,000   605,000 
Interim dividends  196,355   470,000 
         
Profit available for distribution  1,610,481   1,129,089 
         
(+) Interest on shareholders’ equity / Prescribed dividends  134,440   153,673 
(-) Actuarial (gains)/losses recognized and effect of the limitation of the surplus plan assets, net of tax  42,063   (18,696)
      (-) IFRS effects on 2009 equity  8,759   (8,759)
      (-) First-time adoption of  IFRS – opening balance  01/01/2009  -   58,571 
         
Proposed dividends  1,694,099   1,251,646 

 
  2010  2009 
Amounts in R$ per share (a) Gross  Net  Gross  Net 
             
Interest on shareholders’ equity - common  1.097180   0.932603   1.121274   0.953083 
Interest on shareholders’ equity – preferred  1.206898   1.025863   1.233401   1.048391 
                 
  2010 
Amounts in R$ per share (a) Common  Preferred 
       
Interim dividends declared in  April 2010  2.319731   2.551704 
Interim dividends declared in September  2010  0.363913   0.400305 
Interest on shareholders’ equity – net of withholding income tax  0.614384   0.675822 
Interest on shareholders’ equity – net of withholding income tax  0.318219   0.350041 
         
   3.616247   3.977872 

  2009 
Amounts in R$ per share (a) Common  Preferred 
       
Interim dividends declared in March 2009  0.732276   0.805503 
Interim dividends declared in May 2009  0.871072   0.958179 
Interest on shareholders’ equity – net of withholding income tax  0.630137   0.693151 
Interest on shareholders’ equity – net of withholding income tax  0.322945   0.355240 
         
   2.556430   2.812073 
(a) Do not includeOther capital reserves are issue or capitalization in excess, in relation to the amount of proposed dividends.basic share value on the issue date.

The balance of unallocatedthis account at December 31, 2013 and 2012 was R$2,735,930.

Treasury shares

These represent the Company’s treasury shares arising from: i) merger of TDBH (in 2006); ii) merger of Vivo Part. shares (in 2011), and iii) repurchase of common and preferred shares. As of December 31, 2013 and December 31, 2012, balance in this account amounted to R$ 112,107.

On November 5, 2012, the Company informed its shareholders and the market that the members of the Company’s Board of Directors approved the acquisition of common and preferred shares issued by the Company, without capital reduction, for subsequent cancellation, disposal or maintenance in treasury for the purpose of increasing shareholder value. The repurchase will be made through the use of part of the existing capital reserve as of October 31, 2012, except for the reserves referred in Article 7 subsection (a) to (d) of CVM Ruling No. 10/80. This repurchase will begin from the deliberation date of the Board of Directors, remaining in force until November 4, 2013, the acquisitions being carried out on BM&FBOVESPA at market prices and is responsibility of management to decide the moment and number of shares to be acquired, whether in a single operation, whether in a series of operations, as well as to define the parameters for carrying out the repurchase, within legal limits, which may not exceed 2,894,534 common shares and 24,257,777 preferred shares.

d. Income reserve

Legal reserve

The legal reserve is set up by allocation of 5% of the net incomeprofit for the year, up to the limit of 20% of the paid-up capital stock. Legal reserve may only be used to increase capital or to offset accumulated losses. The balance of this account at December 31, 2010, in the amount of20013 was R$1,610,481, the dividends and interest on shareholders’ equity prescribed in 2010 in the amount of R$134,440 and other comprehensive income in the amount of R$ (50,822), totaling R$1,694,099, were classified as additional proposed dividends in shareholders’ equity according to management’s proposal distribution of net income for the year, to be submitted for approval of the Ordinary General Shareholders’ Meeting.1,285,797 (R$1,100,000 at December 31, 2012).
 

Management’s proposed dividend payment to be approved:

     
Total proposed for approval  R$1,694,099  
      
      
Amount per share 
Common
registered
shares (ON)
 
Preferred
registered
shares
(PN)
      
      
Total proposed for approval – amount per share  3.139752 3.453727
g)Interest on shareholders’ equity

As proposed by Management, in 2010 and 2009 interest on shareholders’ equity was credited to shareholders in accordance with article 9 of Law No. 9,249/95, net of withholding tax, as follows:

  2010  2009 
       
Gross interest on shareholders’ equity  592,000   605,000 
Common shares  184,995   189,057 
Preferred shares  407,005   415,943 
         
Withholding income tax  (88,800)  (90,750)
         
Interest on shareholders’ equity, net of withholding tax  503,200   514,250 

Tax-exempt shareholders receive interest on shareholders’ equity in full, not subject to withholding tax.

h)Payment of dividends and interest on shareholders’ equity

On April 7, 2010, the Ordinary General Shareholders’ Meeting approved the allocation of additional proposed dividends referring to the remaining profit balance of 2009 and expired dividends and interest on shareholders’ equity of 2009, in the amount of R$1,251,646, provided for in the profit allocation proposal to common and preferred shareholders included in the Company’s records by the end of April 7, 2010. As from April 26, 2010, the first installment of R$ 800,000 began being paid, and the remaining portion of R$451,646 began being paid by December 13, 2010.

On September 29, 2010, the Board of Directors approved the payment of interim dividends in the amount of R$196,355, based on profit recorded in the balance sheet as of June 30, 2010, to holders of common and preferred shares included in the Company’s records by the end of September 30, 2010. Payment of such interim dividends began on December 13, 2010.
On September 29, 2010, the Board of Directors approved the credit of interest on shareholders’ equity for the financial year 2010, in the amount of R$390,000, subject to 15% withholding income tax, resulting in the net amount of R$331,500 to holders of common and preferred shares included in the Company’s records by the end of September 30, 2010. Payment of interest on shareholders’ equity began on December 13, 2010.

On December 14, 2010, the Board of Directors approved the credit of interest on shareholders’equity for the financial year 2010 in the amount to R$202,000, subject to 15% withholding income tax, resulting in the net amount of R$171,700 to holders of common and preferred shares included in with the Company’s records by the end of December 30, 2010. Payment of such interest will start  until December 21, 2011, and the date will be established and communicated by the Company’s Executive Board.

i.Unclaimed dividends

Dividends and interest on shareholders’ equity are barred by statute of limitation after three years, as from the date of beginning of payment thereof, if not claimed by shareholders, according to article 287, clause II, item a. of Law No. 6,404, dated December 15, 1976.

22.Net operating revenue

  2010  2009 
       
Gross operating revenue  21,358,957   21,584,363 
Taxes on gross revenue  (5,602,813)  (5,778,408)
         
Net operating revenue  15,756,144   15,805,955 
23.  Breakdown of operating expenses

  2010  2009 
       
Depreciation and amortization (a)  (1,913,494)  (2,505,475)
Personnel (b)  (1,030,510)  (722,626)
Network Interconnection and network usage  (4,520,992)  (4,386,266)
Outsourced services  (4,101,459)  (3,629,996)
Allowance for doubtful accounts  (386,340)  (564,580)
Taxes  (251,099)  (281,960)
Concession agreement fee (note 1.c)  (102,568)  (100,470)
Other  (124,220)  (192,263)
         
Total  (12,430,682)  (12,383,636)
         
Cost of goods and services  (8,792,898)  (9,091,750)
Selling expenses  (2,550,741)  (2,536,902)
General and administrative expenses  (1,087,043)  (754,984)
         
Total  (12,430,682)  (12,383,636)
(a)As mentioned in Note 12, the depreciation account was impacted by the review of property, plant and equipment useful lives.
(b)
In 2009 personnel expenses were affected in the amount of R$ 158,478 by the change in estimate for calculation of the claims relating to massive actions,  which are calculated based on the historical average of payments made in massive actions.
24.     Other operating income (expenses), net

  2010  2009 
       
Fines on telecommunication services  92,794   115,920 
Rental of infrastructure  46,398   46,578 
Donation and sponsorships  (37,726)  (30,598)
Provision for civil contingencies, net  (121,973)  (115,447)
Net profit on disposal of assets (a)  230,335   (14,375)
Net Income from sales of investments  (note 11)  87,151   - 
Other income/expenses  (78,603)  (45,207)
         
Total  218,376   (43,129)
         
Other operating income  881,184   706,289 
Other operating expenses  (662,808)  (749,418)
         
Total  218,376   (43,129)

(a) In the fourth quarter of 2010, Telesp assigned the right to commercially explore spaces existing in approximately 1,085 transmission towers it owns, and transferred the activity of managing and maintaining the telecommunication tower to a third-party company that specializes in providing such services  for the amount of R$233,421 (net amount of the monthly rent of land deferred). Considering that significant risks and benefits were transferred, for purposes of the conditions of the concession,  such operation was assessed under IAS 17 – Leases perspective, and classified as a financial lease. Net effect on 2010 P&L is recorded as "Other Operating Income (Expenses)".
 
In addition, Telesp has entered into an infrastructure sharing agreement for the use of part of the assigned towers for a 13-years’ period. Based on IFRIC 4 – Determining whether an Arrangement Contains a Lease, the Company has assessed that this sharing agreement qualifies as a service agreement since parties other than Telesp and its related companies commonly share and are more likely than not to continue to share the cost of such towers.  Therefore the cost of this service agreement  will be recognized as expenses over the effective term of the agreement.Tax incentive reserve

This reserve refers to the a 75% income tax reduction benefit to be applied on Profit from Tax Incentive Operations (PTIO) in the following areas: North of Minas Gerais State, Vale do Jequitinhonha and the states of Acre, Amapá, Amazonas, Maranhão, Mato Grosso, Pará, Rondônia and Roraima.

Pursuant to article 195-A of Law No. 6,404/76, the portion of profit subject to the incentive was also excluded from dividend calculation, and may be used only in the event of capital increase or loss absorption.

The transaction aimedbalance of this account at December 31, 2013 was R$1,699.

e. Dividends – interim and proposed

On January 10, 2013, the Company's Board of Directors approved the allocation of interim dividend amounting to offer higher qualityR$1,650,000, based on income recorded in the quarterly balance as of September 30, 2012, to common and efficiencypreferred shareholders enrolled with the Company through the end of January 21, 2013. Payment of this interim dividend started on February 18, 2013.

On April 16, 2013, the infrastructure sharing activityAnnual Shareholders’ Meeting approved the allocation of these towers,additional dividend proposed referring to remaining balance of P&L for 2012, amounting to R$1,498,769, as provided for in additionthe proposal for allocation of income to generating greater operating efficiencycommon and preferred shareholders recorded by the Company up to April 16, 2013.

On August 19 and September 19, 2013, the Company’s Board of Directors approved gross interim IOE allocation amounting to R$440,000 (R$374,000 net of withholding income tax), per allocation, to common and preferred shareholders enrolled with the telecommunication services, thus allowing TelespCompany at the end of August 30 and September 30, respectively.

On October 18, 2013, the Company Board of Directors approved the gross interim IOE allocation amounting to focus its effortsR$538,000 (R$457,300 net of withholding income tax). On that same date, the allocation of interim dividends amounting to R$746,000 was also approved. These interim IOE and investmentsdividends were calculated based on the income recorded in developing its main business activity.balance sheet at June 30, 2013, which will be allocated to the compulsory minimum dividend for 2013. The distribution of such interest on equity and dividends will be credited to the ordinary and preferred shareholders registered in the Company's records at October 31, 2013.

On December 18, 2013, the Company Board of Directors approved, the allocation of interest on intermediate capital in the gross amount of R$ 760,000 (R$ 646,000 net of income tax withholding) to holders of ordinary shares and preferred shareholders registered in the Company's records at December 30, 2013

The dividends were calculated in accordance with the Company Articles of Incorporation and the Corporation Law. The table below shows the calculation of dividends and interest on equity for 2013 and 2012:


25.    Financial income (expenses)
  2013  2012 
Net income for the year  3,715,945   4,453,573 
Allocation to legal reserve  (185,797)  (222,678)
Total  3,530,148   4,230,895 
(-) Tax incentives - nondistributable  (1,699)  - 
Adjusted net income  3,528,449   4,230,895 
Mandatory minimum dividend - 25% of adjusted net income  882,112   1,057,724 
Dividend and IOE distributed for the year (a):        
Interest on equity (gross)  1,738,000   - 

  2010  2009 
       
Financial income  344,354   455,888 
Income from short-term investments  181,717   172,164 
Gains on derivative transactions  18,567   65,878 
Interest receivable  33,834   45,545 
Monetary/exchange variations receivable  86,950   147,471 
Other financial income  23,286   24,830 
         
Financial expenses  (465,092)  (644,680)
Interest payable  (355,971)  (421,599)
Losses on derivative transactions  (20,746)  (118,061)
Expenses on financial transactions  (73,876)  (69,380)
Monetary/exchange variations  payable  (14,499)  (35,640)
         
Total  (120,738)  (188,792)
 
 
26.     Income
Interim dividends  746,000   1,122,522 
Income available to be distributed  1,044,449   3,108,373 
(+) Unclaimed IOE / dividends  116,825   89,692 
(-) Actuarial (gains)/losses recognized and effect of limitation of surplus plan assets, net of taxes and other changes  14,264   (49,296)
Proposed additional dividend  1,175,538   3,148,769 
Amounts per share (a) Reais  Common  Preferred 
Interim IOE (net of IRRF), allocated in August 2013  187,000   0.156163   0.171779 
Interim IOE (net of IRRF), allocated in September 2013  187,000   0.156163   0.171779 
Interim IOE (net of IRRF), allocated in November 2013  457,300   0.381890   0.420079 
Interim IOE (net of IRRF), allocated in December 2013  646,000   0.539474   0.593421 
Interim dividend declared in October 2013  746,000   0.622983   0.685282 
Interim dividend declared in November 2012  1,122,522   0.937417   1.031158 
             

The manner proposed by management for payment of dividends was:

For 2013: The remaining unallocated balance of net income for the year ended December 31, 2013, amounting to R$1,044,449, plus dividends and IOE expired in 2013, amounting to R$116,825 and other significant amounts amounting to R$14,264, totaling R$1,175,538, were classified as additional dividends proposed for equity and in accordance with the management proposal for allocation of income for the year, which will be submitted for approval by the Annual Shareholders Meeting.

For 2012: On April 16, 2013, the Annual Shareholders’ Meeting approved the allocation of the remaining unallocated net income for the year ended December 31, 2012, amounting to R$3,108,373, plus dividends and IOE expired in 2012, amounting to R$89,692, and less other comprehensive income, in the amount of R$(49,296), totaling R$3,148,769, as provided for in the proposal for income allocation to common and preferred shareholders registered in the Company in April 16, 2013.

  Reais  Common Preferred (1) 
2013 - Total proposed for deliberation – per share  1,175,538   0.981691   1.079860 
2012 - Total proposed for deliberation – per share  3,148,769   2.629533   2.892487 

1 10% in excess to the amount attributed to each common share, pursuant to article 7 of the Company Articles of Incorporation.

Interest on shareholders´ equity

As proposed by management, IOE was paid to shareholders in 2013 pursuant to article 9 of Law No. 9249/95, net of withholding tax, as follows:

2013
Interest on equity, gross1,738,000
Common shares553,471
Preferred shares1,184,529
Withholding income tax (IRRF)(260,700)
Interest on equity, net1,477,300

Exempt shareholders received full IOE, free from withholding income tax.

Unclaimed dividends

The dividends and interest on equity unclaimed by shareholders expire in 3 (three) years, as from the initial payment date, pursuant to article 287, paragraph II, item “a” of Law No. 6,404, of December 15, 1976. The Company reverses the amount of unclaimed dividends upon expiration to retained earnings.

f. Other comprehensive income

Financial instruments available for sale: Refer to fair value variations of financial assets available for sale. The balance at December 31, 2013 was (R$2,658) (R$6,230 at December 31, 2012).

Derivative transactions: Derivative transactions refer to the effective part of cash flow hedges until the balance sheet date. The balance at December 31, 2013 was R$6,610 (R$10,190 at December 31, 2012).

Currency translation difference of investments abroad: Refers to currency translation differences arising from the conversion of financial statements of foreign subsidiaries. The balance at December 31, 2013 was R$12,897 (R$1,372 at December 31, 2012).

The breakdown of other comprehensive income for the years ended December 31, 2013 and 2012 is as follows:

    
  Financial instruments available for sale  Derivative transactions  Currency translation adjustment - foreign investments  Total 
Balances at December 31, 2011  9,884   1,995   (4,359)  7,520 
Exchange variation  -   -   5,731   5,731 
Futures  -   8,195   -   8,195 
Loss on financial assets available for sale  (3,654)  -   -   (3,654)
Balances at December 31, 2012  6,230   10,190   1,372   17,792 
Exchange variation  -   -   11,525   11,525 
Futures  -   (3,580)  -   (3,580)
Loss on financial assets available for sale  (8,888)  -   -   (8,888)
Balances at December 31, 2013  (2,658)  6,610   12,897   16,849 











24.Net operating revenue
    
  2013  
2012 –
Restated
  2011- Restated 
Telephony service  26,428,677   26,555,103   24,254,154 
Network use  3,820,048   4,453,340   3,785,017 
Data and SVA  16,294,856   14,389,812   10,929,344 
Pay TV services  644,968   805,319   865,376 
Other services (a)  1,297,277   1,268,452   1,089,534 
Sale of goods and devices  3,479,786   2,792,611   2,135,165 
Gross operating income  51,965,612   50,264,637   43,058,590 
             
Taxes  (12,373,913)  (12,146,809)  (10,624,363)
Rebates and returns  (4,869,802)  (4,198,172)  (3,317,583)
Deductions from gross operating income  (17,243,715)  (16,344,981)  (13,941,946)
             
Net operating revenue  34,721,897   33,919,656   29,116,644 


(a)The amounts referring to infrastructure-related swap contracts, under the concept of agent and principal (CPC 30 and IAS 18), which were not recognized as costs and revenues for the years ended December 31, 2013 and 2012 were R$73,391 and R$44,758, respectively (Note 25).

No customer contributed more than 10% of gross operating revenue for the years ended December 31, 2013 and 2012.

All amounts in net income are included in income and social contribution taxestax bases.


25.Costs of services and goods

    
  2013  2012 - Restated  2011- Restated 
Depreciation and amortization  (4,265,113)  (4,131,768)  (3,581,944)
Personnel  (522,085)  (459,707)  (380,067)
Interconnection and network use  (3,842,326)  (4,012,046)  (4,537,101)
Third party services  (3,581,735)  (3,286,832)  (2,816,766)
Rent, insurance, condominium fees and connection media (a) (b)  (1,428,040)  (969,262)  (913,301)
Taxes, charges and contributions  (1,721,434)  (1,809,640)  (1,420,101)
Other  (63,535)  (86,297)  (101,604)
Total cost of services rendered  (15,424,268)  (14,755,552)  (13,750,884)
Cost of goods sold  (2,117,899)  (1,801,892)  (1,284,279)
Total  (17,542,167)  (16,557,444)  (15,035,163)

(a)
The amounts referring to infrastructure-relatedswap contracts, under the concept of agent and principal (CPC 30 and IAS 18), which were not recognized as costs and revenues for the years ended December 31, 2013 and 2012 were R$73,391 and R$44,758, respectively (Note 24).

(b)In 2012, the Company reversed a provision at the state road department (DER) referring to the use of right-of-ways in expressways, amounting to R$ 244,462, since it understands that the likelihood of a disbursement referring to this matter is remote.

26.Selling expenses

    
  2013  2012 - Restated  
2011-
Restated
 
Depreciation and amortization  (862,146)  (927,874)  (684,891)
Personnel  (1,397,550)  (1,321,397)  (1,049,978)
Third party services  (5,559,200)  (4,625,735)  (3,759,779)
Provision for doubtful receivable (Note 6)  (741,274)  (654,273)  (506,581)
Rent/insurance/condominium fees  (130,466)  (119,300)  (79,239)
Publicity and advertising  (837,801)  (867,364)  (735,622)
Other  (157,733)  (177,753)  (132,121)
Total  (9,686,170)  (8,693,696)  (6,948,211)


27.General and administrative expenses

    
  2013  2012 - Restated  2011-Restated 
Depreciation and amortization  (516,051)  (432,134)  (317,761)
Personnel  (612,313)  (621,946)  (554,874)
Third party services  (804,556)  (831,592)  (692,622)
Rent/insurance/condominium fees and other  (244,971)  (259,636)  (217,714)
Total  (2,177,891)  (2,145,308)  (1,782,971)



28.Other operating income (expenses), net
    
  2013  2012 - Restated  2011- Restated 
Fines and expenses recovered  327,724   380,553   366,124 
Provisions for labor, tax and civil contingencies, net  (830,190)  (769,754)  (368,068)
Net income (loss) on disposals of assets (a)  124,142   1,100,256   513,884 
Other  (5,071)  (23,343)  (70,449)
Total  (383,395)  687,712   441,491 
             
Other operating income  575,959   1,870,995   1,229,144 
Other operating expenses  (959,354)  (1,183,283)  (787,653)
Total  (383,395)  687,712   441,491 


(a)In 2013 and 2012, the Company sold 93 and 4,404 non-strategic transmission towers/rooftops for R$33,816 and R$1,185,101 (net of residual values), respectively. At the same time, the parties entered into a lease agreement concerning part of the towers/rooftops disposed to continue the data transmission required for its mobile telephone services.

This transaction was considered a sale and leaseback transaction, as provided for in IAS 17. The leaseback of each asset sold was analyzed by management and classified as operating or finance lease, considering the qualitative and quantitative requirements set forth in IAS 17.

The risks and benefits of such towers were transferred to buyers, except for towers whose transfer of risks and benefits rely on technical acceptance of buyer for the 2012 transaction. For such items, the sale amount was recognized as deferred income, net of residual values (Note 21).


29.Financial income (expenses), net

    
  2013  2012 - Restated  
2011-
Restated
 
Financial income         
Investment income  625,506   313,258   336,873 
Gains on derivative transactions  454,828   345,412   251,758 
Interest receivable  193,264   187,179   130,524 
Monetary and exchange gains  307,650   345,698   267,665 
Other  167,029   89,558   115,236 
   1,748,277   1,281,105   1,102,056 
             
Financial expense            
Interest payable  (825,621)  (690,979)  (484,663)
Losses on derivative transactions  (350,100)  (230,216)  (140,725)
Monetary and exchange losses  (580,386)  (409,907)  (308,966)
PIS/COFINS on IOE received  (21,461)  (42,273)  (18,500)
Other  (185,469)  (198,994)  (290,197)
   (1,963,037)  (1,572,369)  (1.243,051)
             
Financial income (expenses), net  (214,760)  (291,264)  (140,995)


30.Income and social contribution taxes

The Company recognizesand its subsidiary recognize income tax and social contribution taxes on a monthly basis, on thean accrual basis, and payspay the taxes based on an estimated basis,estimates, in accordance with theinterim trial balance for suspension or reduction. The taxesbalances. Taxes calculated on income untilprofit or losses for the month ofperiods covered by the financial statements are recorded in liabilities or assets, as applicable.

Reconciliation of reported income tax expense and combined statutory tax ratesat standard rate

Reconciliation of the reported tax charges and  the amounts calculated by applying the nominal tax rate of 34% (income tax of 25% and social contribution tax of 9%) inat December of 201031, 2013 and 20092012 is shown in the table below:

  2010  2009 
��      
Income before taxes  3,425,989   3,209,186 
         
Income and social contribution taxes        
Income and social contribution taxes expenses  (1,164,836)  (1,091,123)
Permanent differences        
  Equity pickup  982   6,387 
  Unclaimed interest on shareholders’ equity  (7,483)  (14,407)
  Unrecognized deferred tax asset of subsidiaries  (60,726)  (109,670)
  Nondeductible expenses, gifts, incentives and dividends received  (24,532)  (23,237)
 Tax benefit of interest on shareholders’ equity  201,280   205,700 
         
Other items        
  Incentives (cultural, food and transportation)  28,162   21,253 
         
Total general  (1,027,153)  (1,005,097)
         
Effective rate  30%  31%
Current income and social contribution taxes  908,259   729,342 
Deferred income and social contribution taxes  118,894   275,755 
         
Total  1,027,153   1,005,097 
         
    
  2013  
2012
- Restated
  
2011-
Restated
 
Income before taxes  4,662,364   6,920,244   5,655,100 
             
Income and social contribution tax expenses at a 34% rate  (1,585,204)  (2,352,883)  (1,922,734)
Permanent and temporary differences  -   -   - 
Equity pickup, net of effects of IOF received  (22,684)  200   1,464 
Unclaimed dividend  (9,241)  (30,495)  (5,613)
Nondeductible expenses, gifts, incentives and IOE received  (118,479)  (68,052)  (47,576)
Deferred taxes recognized in subsidiaries on income and social contribution tax losses and temporary differences from prior years  255,778   -   - 
Deferred taxes not recognized  in subsidiaries on income and social contribution tax losses  (24,939)  -   - 
Comprehensive income  -   -   - 
Reversal of IOE allocated  590,920   -   634,780 
Other (additions) exclusions  (32,570)  (16,833)  46,778 
Tax expense  (946,419)  (2,468,063)  (1,292,901)
             
Effective rate  20%  36%  23%
Current IRPJ and CSLL  (616,895)  (1,627,439)  (925,558)
Deferred IRPJ and CSLL  (329,524)  (840,624)  (367,343)
The components

Breakdown of changes in the deferred income and social contribution tax assets and liabilitiestaxes on temporary differences areis shown in noteNote 8.2.

27.    Earnings per Share
31.Earnings per share

Basic and diluted earnings per share were calculated by dividing income attributed to the Company’s shareholders by the weighted average of the number of outstanding common and preferred shares for the year. No transactions were carried out that could have potential shares issued through the date of issuance of the consolidated financial statements; therefore, there are no adjustments of diluting effects inherent to the potential issue of shares.

The table below shows for the periods ended the calculation of earnings per share:share for the years ended December 31, 2013 and 2012:

  2013  2012  2011 
Net income for the year attributed to shareholders:  3,715,945   4,453,573   4,355,318 
Common  1,183,354   1,418,011   1,381,068 
Preferred  2,532,591   3,035,562   2,974,250 
             
 
  2010  2009 
       
Net income attributable to the shareholders:  2,398,836   2,204,089 
Common shares  749,615   688,759 
Preferred shares  1,649,221   1,515,330 
         
Number of shares:  505,841   505,841 
  Weighted average common shares outstanding during the year  168,609   168,609 
  Weighted average preferred shares outstanding during the year  337,232   337,232 
         
Basic and diluted earnings per share:        
Common shares  4.45   4.08 
Preferred shares  4.89   4.49 

 
Number of shares:  1,123,269   1,123,463   928,005 
Weighted average of outstanding common shares for the year  381,336   381,338   313,748 
Weighted average of outstanding preferred shares for the year  741,933   742,125   614,257 
             
Basic and diluted earnings per share:            
Common shares  3.10   3.72   4.40 
Preferred shares  3.41   4.09   4.84 


32.Related-party transactions and balances

32.a)
Terms and conditions of related-party transactions

a)
Fixed and mobile telephone services: fixed and mobile telephone services provided by companies of Telefónica Group;

b)
Lease of buildings and disposal of call center assets: lease of buildings owned by the Company where the call center structure is installed and disposal of property and equipment items used in call center activities to Atento Brasil, Telefonica Serviços Empresariais do Brasil and Telefonica Transportes e Logística;

c)
Support service by the customer support service, collection, back office and sales people: provided by Atento Brasil; (company belongs to the Telefónica Group until 2012)

d)
Expenses incurred: these are charged to the Company by Media Networks Latino America and Telefónica Del Peru;

e)
Digital TV services: provided by Media Networks Latino America;

f)
Lease and maintenance of safety equipment: provided by Telefonica Engenharia e Segurança do Brasil Ltda.;

g)
Corporate services: these are passed through at the cost effectively incurred on those services;

h)
Systems development and maintenance services: provided by Telefónica Global Technology;

i)
International transmission infrastructure for a number of data circuit and roaming services: provided by Telefónica International Wholesale Brazil, Telefónica International Wholesale Services Spain and Telefónica USA;

j)
Administrative management services: financial, equity, accounting and human resources services provided by Telefonica Serviços Empresariais do Brasil;

k)
Logistics and courier services: provided by Telefonica Transportes e Logística;

l)
Voice portal content provider services: provided by Terra Networks Brazil;

m)
Data communications and integrated solution services: provided by Telefónica International Wholesale Services Spain and Telefónica USA;

n)
Long-distance calls and international roaming services: provided by companies of Telefónica Group;
 
28.     Transactions with related parties
F-103


The principal
o)
Refund of expenses: from advisory service fees, expenses with salaries and other expenses paid by the Company to be refunded by companies of the Telefónica Group;

p)
Brand Fee: Assignment of rights to use the brand paid to Telefónica;

q)
Stock option plan: to employees of Telefónica; and

r)Reimbursement of expenses for the digital business to Telefónica Internacional.

For the above-mentioned transactions, the prices and other commercial conditions of contracts are agreed between the parties.

A summary of significant related-party transactions and balances with related parties areis as follows:

  
Atento Brasil S.A.
  TIWS Brasil Ltda.  Vivo  Telefônica Serviços Empresariais do Brasil Ltda.  Telefónica S.A.  Other  Total 2010  2009 
                         
Assets                        
Current assets  8,250   1,752   312,910   13,167   51   103,537   439,667   643,407 
Trade accounts receivable  4,865   1,674   312,199   710   -   24,767   344,215   523,150 
Other assets  3,385   78   711   12,457   51   78,770   95,452   120,257 
                                 
Noncurrent assets  -   134   427   1,943   92   14,347   16,943   23,541 
Other assets  -   134   427   1,943   92   14,347   16,943   23,541 
                                 
Total assets  8,250   1,886   313,337   15,110   143   117,884   456,610   666,948 
                                 
Liabilities                                
Current liabilities  104,330   24,072   343,365   20,200   35,543   182,020   709,530   863,707 
Trade accounts payable  101,628   23,207   274,410   20,166   846   17,046   437,303   591,987 
Interest on shareholders’ equity  -   -   -   -   -   151,246   151,246   153,492 
Other liabilities  2,702   865   68,955   34   34,697   13,728   120,981   118,228 
                                 
Noncurrent liabilities  338   259   -   2,324   -   7,817   10,738   15,542 
Other liabilities  338   259   -   2,324   -   7,817   10,738   15,542 
                                 
Total liabilities  104,668   24,331   343,365   22,524   35,543   189,837   720,268   879,249 
                                 
STATEMENT OF INCOME                                
Revenue  30,356   3,837   419,445   2,261   1,553   49,332   506,784   381,307 
Telecommunications services  30,356   3,837   419,445   2,147   -   43,608   499,393   376,333 
Financial income  -   -   -   114   1,553   5,724   7,391   899 
Other operating revenues  -   -   -   -   -   -   -   4,075 
                                 
Costs and expenses  (704,683)  (80,560)  (1,816,903)  (89,118)  (89,365)  (51,922)  (2,832,551)  (2,876,914)
Cost of services provided  (309,483)  (80,560)  (1,701,361)  (39,292)  (16)  (28,839)  (2,159,551)  (2,302,228)
Selling  (364,261)  -   (115,481)  (4,809)  (106)  (10,533)  (495,190)  (486,675)
General and administrative  (30,939)  -   (54)  (45,017)  (89,187)  (790)  (165,987)  (83,643)
Financial expenses  -   -   (7)  -   (56)  (2,818)  (2,881)  - 
Other operating expenses  -   -   -   -   -   (8,942)  (8,942)  (4,368)
     Balance sheet - Assets 
     12.31.13  12.31.12 
     Current assets  Noncurrent assets  Current assets  Noncurrent assets 
 
 
 
Parent
 Type of transaction  Trade accounts receivable, net  Other assets  Other assets  Trade accounts receivable, net  Other assets  Other assets 
companies                       
SP Telecomunicações  Participações  o)   28   183   6,717   1   19   545 
Telefónica Internacional  o)   -   154   38,386   -   149   17,393 
Telefónica  o) / q)   -   1,361   179   -   54   137 
       28   1,698   45,282   1   222   18,075 
Other group companies             
Telefónica USA  m)   2,612   -   -   1,925   -   - 
Telefónica Chile  n)   -   4,808   -   5,160   -   106 
Telefónica de España  n)   230   -   -   2,476   -   - 
Telefónica Peru  d) / n)   1,573   -   -   1,764   3,216   236 
Telefônica Engenharia de Segurança do Brasil a) / g) / o)   1,320   1,903   472   556   1,915   293 
Telefónica International Wholesale Services Brasil a) / g) / o)   6,966   139   344   641   218   22 
Telefónica International Wholesale Services Espanha  m)   48,267   -   -   7,072   -   - 
Telefónica Moviles España  n)   6,335   -   -   3,239   -   - 
Telefônica Serviços Empresariais do Brasil a) / b) / g) / o)   2,579   15,284   2,837   1,770   15,605   1,009 
Telefônica Transportes e Logistica a) / b) / g) / o)   530   146   64   206   102   7 
Terra Networks Brasil a) / g) / o)   2,561   5,682   106   3,286   6,054   13 
Other a) / g) / n)   25,352   5,372   13,611   12,926   10,701   357 
       98,325   33,334   17,434   41,021   37,811   2,043 
Total      98,353   35,032   62,716   41,022   38,033   20,118 




Trade accounts receivable include receivables for telecommunication services, principally from Vivo S.A., Terra Networks Brasil S.A. particularly for long-distance calls, and Tiws Brasil Ltda. due to the contract of rendering services of rights of use of undersea fiber optic.
     Balance sheet - Liabilities 
     12.31.13  12.31.12 
     Current liabilities  Noncurrent liabilities  Current liabilities  Noncurrent liabilities 
 
 
Parent
 Type of transaction  Trade accounts payable  Other liabilities  Other liabilities  Trade accounts payable  Other liabilities  Other liabilities 
companies                       
SP Telecomunicações  Participações  g) / o)   50,120   -   6,483   2.685   4,028   4,689 
Telefónica Internacional  o) / r)   214,523   -   -   601   1,086   - 
Telefónica  p)   1,772   84,754   2,035   3,168   35,162   - 
       266,415   84,754   8,518   6,454   40,276   4,689 
Other group companies             
Telefónica USA  i)   716   31   121   1,051   6,680   106 
Telefónica Chile  n)   -   -   -   1,577   -   - 
Telefónica de España  n)   441   -   -   2,158   -   - 
Telefónica Peru  n)   -   -   -   49   -   - 
Telefônica Engenharia de Segurança do Brasil  f)   3,550   -   8   3,828   -   8 
Telefónica International Wholesale Services Brasil  i)   75,485   -   391   68,552   -   305 
Telefónica International Wholesale Services Espanha  i) / n)   17,842   9,986   -   869   2,342   - 
Telefónica Moviles España  n)   5,468   -   -   4,196   -   - 
Telefônica Serviços Empresariais do Brasil  j) / o)   11,701   36   -   17,783   36   1,521 
Telefônica Transportes e Logistica  k)   25,163   1   270   32,648   272   165 
Terra Networks Brasil  l)   883   -   266   1,366   19   291 
Other e) / h) / n)   49,281   146   636   15,096   522   116 
       190,530   10,200   1,692   149,173   9,871   2,512 
Total      456,945   94,954   10,210   155,627   50,147   7,201 

Other intercompany receivables in Current Assets and Noncurrent Assets include credits with Telefónica Internacional S.A., Telefónica del Peru, Terra Networks Brasil S.A., Telefônica Serviços Empresariais do Brasil Ltda., Telefónica Telecom Colombia, Atento Brasil S.A. and other Group companies, corresponding to services rendered, advisory  fees, expenses with salaries and other expenses paid by the Company to be refunded by the corresponding companies.

Trade accounts payable include services rendered, particularly by Atento Brasil S.A. for  call center management services, Vivo S.A. for interconnection and traffic services (mobile terminal), Tiws Brasil Ltda. for provision of transmission infrastructure to various international data circuits, Terra Networks Brasil S.A., other satellite services rendered by Tiws España and signal processing and transmission for satellite TV service with Media Networks Latin. We also highlight the rendering of administrative management services in the accounting, finance, HR, equity, logistics and IT functions payable to Telefônica Serviços Empresariais do Brasil Ltda.

Other intercompany payables in Current and Noncurrent Liabilities mainly include payables for technical support and management services to Telefónica Internacional S.A., SP Telecomunicações Holding Ltda. and Telefónica S.A. and reimbursements payable to Telefónica del Peru and Vivo S.A.

Revenues from telecommunication services are mainly related to billing speedy services and interregional long-distance services with Vivo S.A., Terra Networks Brasil S.A. and Atento Brasil S.A.

Other operating revenues mainly include network infrastructure leased to Vivo S.A and Atento Brasil S.A.

The balance of costs of services provided mainly refers to interconnection and traffic services (mobile terminal), rendered by Vivo S.A., call center management services rendered by Atento Brasil S.A., international transmission infrastructure provided by Tiws Brasil Ltda.

The balance of Selling Expenses mainly refers to marketing services rendered by Atento Brasil S.A. and commission paid to mobile telephony operators with Vivo S.A.

General and administrative expenses mainly relate to Atento Brasil S.A., and management and technical services payable to Telefónica S.A.

     Income statement - Revenues (Costs and expenses) 
     2013  2012 
Parent Type of transaction  Revenues  Costs and expenses  Revenues  Costs and expenses 
Companies               
SP Telecomunicações  Participações  g) / o)   -   (41,366)  -   (12,639)
Telefónica Internacional  o) / r)   750   (182,481)  43,211   - 
Telefónica  o) / p)   469   (300,843)  3,691   (142,791)
       1,219   (524,690)  46,902   (155,430)
Other group companies     
Atento Brasil a) / b) / c)   -   -   50,580   (979,672)
Telefónica USA  i) / m)   1,502   (3,920)  3,318   (7,832)
Telefónica Chile  n)   1,181   -   -   - 
Telefónica de España  n)   804   (1,857)  4,585   (3,736)
Telefónica Del Peru  d) / n)   92   (60)  3,844   - 
Telefônica Engenharia de Segurança do Brasil a) / f) / g) / o)   2,463   (7,882)  2,374   (7,077)
Telefónica International Wholesale Services Brasil a) / g) / i) / o)   9,078   (200,988)  8,725   (120,876)
Telefónica International Wholesale Services Espanha i) / m) / n)   49,937   (33,532)  20,476   (13,917)
Telefónica Moviles España      3,244   (4,573)  -   (4,841)
Telefônica Serviços Empresariais do Brasil a) / b) / g) / j) / o)   5,221   (80,881)  6,125   (97,665)
Telefônica Transportes e Logistica a) / b) / g) / k) / o)   1,121   (88,248)  1,078   (86,710)
Terra Networks Brasil a) / g) / l) / o)   3,875   (579)  7,317   (4,448)
Other a) / e) / g) / h) / n)   18,546   (50,234)  8,590   (5,526)
       97,064   (472,754)  117,012   (1,332,300)
Total      98,283   (997,444)  163,914   (1,487,730)




MEMBERS OF BOARD OF DIRECTORS AND EXECUTIVE COMMITTEE
Antonio Carlos Valente da SilvaChief Executive Officer
José María Álvarez-Pallete LópezVice-Chairman
Mariano Sebastian de BeerGeneral Director of Fixed Telephony
Gilmar Roberto Pereira CamurraChief Financial Officer and Investor Relations Officer
Gustavo FleichmanGeneral Secretary
Antonio Pedro de Carvalho Viana-BaptistaMember of the Board of Directors
Fernando Abril-Martorell HernandezMember of the Board of Directors
Fernando Xavier FerreiraMember of the Board of Directors
Francisco Javier de Paz ManchoMember of the Board of Directors
Guillermo José Fernandez VidalMember of the Board of Directors
Iñaki UrdangarinMember of the Board of Directors
José Fernando de Almansa Moreno-BarredaMember of the Board of Directors
Luciano Carvalho VenturaMember of the Board of Directors
Luis Javier Bastida IbarguenMember of the Board of Directors
Luiz Fernando FurlanMember of the Board of Directors
Luis Miguel Gilperez LopezMember of the Board of Directors
Miguel Ángel Gutiérrez MéndezMember of the Board of Directors
Narcís Serra SerraMember of the Board of Directors
José Manuel Fernandez NorniellaMember of the Board of Directors
32.b) Management compensation

MANAGEMENT FEES

FeesConsolidated management compensation paid by the Company to its Board of Directors and Executive Committee in 2010Statutory Directors for the years ended December 31, 2013 and 2012 amounted to approximately R$13,00032,436 and R$21,586, respectively. Of this amount, R$28,022 (R$13,500 in 2009).From such amounts, R$9,500 (R$8,700 in 2009)16,856 as of December 31, 2012) corresponds to salaries, and benefits and social charges and R$3,4004,414 (R$4,8004,730 as of December 31, 2012) to variable compensation.

These amounts were carried as labor costs, according to the function in 2009) to bonuses. Telesp also paid approximately R$7,300 (R$2,600 in 2009) in connection with the Telefónica S.A.’s Performance Share Plan (PSP), a long-term incentive plan.groups of Costs of Services Rendered, Selling Expenses and General and Administrative  Expenses (Notes 25, 26 and 27).

For the years ended December 31, 20102013 and 2009,2012, our Board of Directors and Executive Committee received no benefits related toOfficers did not receive any pension, retirement pension or other similar plans.benefits.


29.33.Insurance (unaudited)

The policy of the Company and its subsidiaries’ policessubsidiary, as well as those of the Telefónica Group, includes the maintenance of insurance coverage for all assets and liabilities involving significant amounts and high riskshigh-risk amounts, based on management’s judgment and following Telefónica S.A.’s corporate program guidelines. TheRisk assumptions adopted, given their nature, are not included in the scope of an audit of financial statements audit scope and, therefore,as a result, were not auditedreviewed by our independent auditors.auditor.

The mainMaximum limits of claims (established pursuant the agreements of each company consolidated by the Company) for significant assets, liabilities or interests covered by insurance and their respective amounts are as follows:

TypeLine Insurance coverage
Maximum claim limits 
OperationalOperating risks (with loss of profits) R$24,517,5351,211,400
OptionalGeneral civil responsibility vehiclesliability (RCG) R$1,00021,160
ANATEL guarantee insurance R$19,996

34.Share-based compensations plans

The Company's controlling shareholder, Telefónica S.A., has different share-based compensation plans, which were also offered to management and employees of its subsidiaries, among which are Telefônica Brasil and TData.

Fair value of options is estimated on the grant date, based on the binomial model for pricing options which considers terms and conditions of instruments granted.

The Company refunds Telefónica S.A. for the fair value of the benefit granted to management and employees on grant date.

Significant plans effective as of December 31, 2013 and December 31, 2012 are detailed below:
a)Share incentive plan of Telefónica S.A.: “Performance Share Plan” or “PSP”
The General Shareholders’ Meeting of Telefónica S.A., held on June 21, 2006, approved the adoption of a long-term incentive plan to executive officers of Telefónica S.A. and its subsidiaries, which consists of granting them, after fulfillment of the requirements set forth in the plan, with a given number of shares of Telefónica S.A., as variable compensation.

Initially, the plan is expected to remain effective for seven years. The plan is divided into five cycles, of three years each, each starting on July 1 (“Start Date”) and ending on June 30 of the third year following the Start Date (“End Date”). At the beginning of each cycle, the number of shares to be granted to plan beneficiaries will be determined based on fulfillment of objectives set. Shares will be granted, as the case may be, after the End Date of each cycle.
Cycles are independent, with the first one starting on July 1, 2006 (with shares granted on July 1, 2009), and the fifth cycle, on July 1, 2010 (with shares granted, as the case may be, as from July 1, 2013).

Granting of shares is conditional upon:

30.Post-retirement benefit·Beneficiaries staying with the company for the three years of each cycle, subject to certain special conditions in relation to terminations.
·The actual number of shares granted at the end of each cycle will depend on the level of success and maximum number of shares granted to each executive officer. The level of success is based on the comparison of the evolution of shareholder remuneration considering price and dividends (Total Shareholder Return - TSR) of Telefónica share, vis-à-vis the evolution of TSRs corresponding to a number of companies quoted in the telecommunications industry, which correspond to the Comparison Group. Each employee enrolled with the plan is granted, at the beginning of each cycle, a maximum number of shares, and the actual number of shares granted at the end of the cycle is calculated by multiplying this number by the maximum level of success on the date. This will be 100% if the evolution of Telefonica's TSR is equal to or greater than the third quartile of the Comparison Group, and 30% if this evolution is equal to the average. If the evolution is maintained between the two values, a linear interpolation will be made, and, if below the median, nothing will be granted.
At June 30, 2011, 2012 and 2013, the third, fourth and fifth cycles of this incentive plan ended, and the following number of shares were attributed to officers of the Company and its subsidiary:

Cycles Number of shares  Par value in EUR Final date
3rd cycle - July 1, 2008  186,186   8,39  June 30, 2011
4th cycle - July 1, 2009  169,323   8,41  June 30, 2012
5th cycle - July 1, 2010  173,645   9,08  June 30, 2013

Following the end of the third and fourth cycles, in July 2011 and 2012, total 186,186 and zero shares were issued to officers of Telefonica Brasil and its subsidiary included in those cycles, respectively. In the fourth and fifth cycle, no shares were issued as the minimum level of success established in the program for the TSR was not achieved.
b)
Performance & Investment Plan (PIP)
The General Shareholders' Meeting of Telefónica S.A., held on May 18, 2011, approved a long-term program to acknowledge the commitment, differentiated performance and high potential of its executive officers at global level, by granting them with Telefónica S.A. shares.

Participants of the plan need not pay for the shares initially granted to them and may increase the number of shares receivable by the end of the plan if they decide for a joint investment in their PIP. Co-investment requires that the participant buy and maintain, to the end of the cycle, a number equivalent to 25% of shares initially granted thereto by Telefónica S.A. On participant’s co-investment, Telefónica S.A. will increase initial shares by 25%.

Initially, the plan is expected to remain effective for three years. The cycle began on July 1, 2011 and will be effective until June 30, 2014. The number of shares is reported at the beginning of the cycle and, after three years from the grant date, shares are transferred to the participant if goals are achieved.

Granting of shares is conditional upon:

·maintenance of active employment relationship within the Telefónica Group on the cycle consolidation date;
·achievement, by Telefónica, of results representing fulfillment of the objectives established for the plan: the level of success is based on the comparison of the evolution or shareholder compensation, obtained through (TSR) to the evolution of the TSRs of the previously defined Comparison Group companies:
Ø100% are granted if the TSR of Telefónica S.A exceeds the TSR of companies representing 75% of capitalization on the Comparison Group stock exchange.
Ø30% are granted if the TSR of Telefónica S.A is equivalent to the TSR of companies representing 50% of capitalization on the Comparison Group stock exchange.
Ødetermined by linear interpolation if the TSR of Telefónica S.A ranges from 50% to 75% of the capitalization of the Comparison Group stock exchange.
ØNo shares are granted if the TSR of Telefónica S.A is below the TSR of companies representing 50% of capitalization on the Comparison Group stock exchange.
The maximum number of shares attributed in the first three outstanding cycles at December 31, 2013 is as follows:

Cycles Number of shares  Par value in EUR Final date
1st cycle - July 1, 2011  380,663   8,28  June 30, 2014
2nd cycle - July 1, 2012  672,675   8,28  June 30, 2015
3rd cycle - July 1, 2013  477,010   10,39  June 30, 2016

c)
Global share incentive plan of Telefónica S.A.: “Global Employee Share Plan” or “GESP”
The General Shareholders’ Meeting of Telefónica S.A. held on May 18, 2011, approved the second round of the share option incentive plan of Telefónica S.A. for Telefonica Group’s employees, on a global level, including employees of Telefonica Brasil and its subsidiary. Through this plan, they are offered the possibility of acquiring shares of Telefónica S.A., which agrees to freely grant participants with a certain number of its shares, whenever certain requirements are fulfilled.

Initially, the plan is expected to remain effective for two years. Employees enrolled with the plan could acquire Telefónica S.A. shares through monthly contributions of up to 100 Euros (or equivalent in local currency), with maximum of 1,200 Euros over twelve months (vesting period). Shares will be granted, as the case may be, after the vesting period, beginning December 1, 2014, and is conditional upon:
·Beneficiaries staying with the company for the two years of the program (vesting period), subject to certain special conditions in relation to terminations.
·The exact number of shares to be granted at the end of the vesting period will rely upon the number of shares acquired and held by employees. Thus, employees enrolled with the plan, continuing with the Group, and who have held the shares acquired for additional twelve months after the vesting period, are entitled to receive one free share for each share they have acquired and held through the end of the vesting period.
The vesting period started in November 2012 and, as of December 31, 2013, employees of Telefônica Brasil and its subsidiaries enrolled with the plan totaled 1,839.

The Company and its subsidiary recorded personnel expenses referring to share-based payment plans for the years ended December 31, 2013, 2012 and 2011, as follows:

Plans 2013  2012  2011 
PSP  653   3,994   10,101 
PIP  11,789   3,000   4,509 
GESP  2,285   3,435   2,298 
Total  14,727   10,429   16,908 

35.Post –Retirement Benefit Plans

The plans sponsored by the Company and the related benefitbenefits types are as follows:

Plan
Type (1)
EntitySponsor
PBS-ADBSistelTelecomunicações de São Paulo S.A. – Telesp in conjunction with the other companies resulting from the breakup of Telebras.
PAMA/PCEDBSistelTelecomunicações de São Paulo S.A. – Telesp in conjunction with the other companies resulting from the breakup of Telebras.
CTBDBTELESPTelecomunicações de São Paulo S.A. - Telesp
PBS TELESPDBVisãoPrevTelecomunicações de São Paulo S.A. - Telesp
VISÃO A. TELECOMDBVisãoPrevA .Telecom S.A.
VISÃO ASSISTHybridVisãoPrevA .Telecom S.A.
VISÃO TELEFÔNICA EMPRESASHybridVisãoPrevTelefônica Data S.A.
VISÃO TELESPHybridVisãoPrevTelecomunicações de São Paulo S.A. - Telesp and VisãoPrev Sociedade de Previdência Complementar.Sponsorship
    
PBS-ADBSistelTelefônica Brasil, jointly with other telecoms resulting from privatization of the Telebrás System
PAMA / PCEHealth careSistelTelefônica Brasil, jointly with other telecoms resulting from privatization of the Telebrás System
CTBDBTelefônica BrazilTelefônica Brasil
PBSDB/HybridVisãoPrevTelefônica Brasil
PREVHybrid
VisãoPrev (2)
Telefônica Brasil
VISÃODC/HybridVisãoPrevTelefônica Brasil and Telefonica Data


(1)      DB = Defined Benefit Plan;benefit plan;
DC = Defined Contribution Plan;
Hybrid = Plan that offers both DB and DC-type benefits.
(2)    Except for plan CELPREV, managed by Sistel.
Telesp
The Company, together with other companies from former Telebrás System, sponsors private pension plans and post-employment medical benefits, as follows: i) PBS-A; ii) PAMA; iii) CTB ; iv) PBS-Telefonica, PBS-Telesp Celular, PBS-TCO, PBS Tele Sudeste Celular and PBS Tele Leste Celular; v) Plano TCP Prev, TCO Prev and CelPrev; and vi) Plano de Benefícios Visão Telefônica and Visão Celular – Celular CRT, Telerj Celular, Telest Celular, Telebahia Celular and Telergipe Celular.

The Company individually sponsors a defined benefit retirement plan (PBS Telesp Plan), administeredplans - Plano PBS, managed by Visão Prev, which covers approximately 0.54% of the Company’s employees.Prev. In addition, to the supplemental pension benefit, a multiemployer retirement plan (PBS-A) and health care plan (PAMA) are provided by the Company and its subsidiary to retired employees and their dependents (administered(managed by Fundação Sistel)Sistel, with constituted fund and participants contributions), at shared costs. Contributions to the PBS Telesp PlanPlans are determined based on actuarial valuations prepared by independent actuaries, in accordance with the rules in force in Brazil. The funding procedure is the capitalization method and the sponsor’s contribution is 13.92%a fixed percentage of
payroll of employees covered by the plan, of which 12.42% is allocated to fund the PBS Telesp Plan and 1.5% to the PAMA Plan.as described below:

Modality%
PBS Telesp11.47
PBS Telesp Celular10.68
PBS Tele Sudeste Celular11.73
PBS Telemig Celular6.11
PAMA1.50


For other Telesp employees of the Company and its subsidiary, there is an individual defined contribution plan - Visão Telesp Benefit Plan. ThePlan, which is managed by Visão Telesp Plan isPrev Companhia de Previdência Complementar. These plans are funded by contributions made by the participants (employees) and by the sponsorsponsors, which are credited to participants’members’ individual accounts. Telesp isThe Company and its subsidiary are responsible for bearingfunding all plans administrative and maintenance expenses
of such plans, including participant’smembers’ death and disability risks. The Company’s contributions made by the Company and its subsidiary to the Visão Telesp Planthose plans are equal to those of the employees, varyingparticipants, which range from 2% to 9% of their salaries, and from 0% to 8% of the contribution salary of Vivo Prev participants, based on the percentage chosen by the participant.employee.

Additionally, the Company supplements the retirement benefits of certain employees of the former CTB - Companhia Telefônica Brasileira.

During 2010, the Company made contributions to the PBS Telesp Plan in the amount of R$17 (R$22 in 2009) and to Plano Visão Telesp in the amount of R$24,788 (R$22,861 in 2009)Brasileira (CTB).

A. TelecomThe Company also sponsors two private pension plans for defined contribution; namely, one similarthe CelPrev. The participant may contribute to thatthe plan in three ways, to wit: (a) normal basic contribution: percentage ranging from 0% to 2% of Telesp, denominated Visão Assist Benefitstheir participation salary; (b) normal additional contribution: percentage ranging from 0% to 6% of part of their participation salary exceeding 10 Standard Reference Units of the Plan, which is grantedand (c) volunteer contribution: percentage freely chosen by the participant, and applied on their participation salary. The sponsor may contribute in four ways, to approximately 28%wit: (a) normal basic contribution: contribution equal to the normal basic contribution of its employeesthe participant, less contribution to fund the health allowance benefit and another, denominated Visão A. Telecom Benefits Plan, whose basic andadministrative expenses; (b) normal additional contributions by sponsor correspondcontribution: equal to 30% of basic andthe normal additional contribution by participants. The contributions of A. Telecom to these plans totaled R$211 (R$330 in 2009).

Telefonica Data S.A. individually sponsors a defined contribution plan similar to that of the Company,participant, less administrative expenses; (c) volunteer contribution: volunteer contribution and with frequency determined by the Visão Telefônica Empresas Benefit Plan. Total contributionssponsor, and (d) special contribution: contribution solely to thissponsor’s employees not belonging to PBS and who enrolled with the plan amounted to R$575 (R$652 in 2009).90 days from the day CelPrev became effective.

The actuarial valuation of the plans was madecarried out in December 20102013 and 20092012, based on the recordregistration of plan members projected on Decemberthe participants as of August 31, 2010 and 2009, respectively,2013 for the plans administeredmanaged by VisãoPrev and Sistel, both projected for December 31, 2013 and by Visão Prev andbased on the financial informationparticipants as of August 31 and July 31, 2012 for the plans managed by VisãoPrev and Sistel, respectively, both projected for December 31, 2010 and 2009, respectively,2012, adopting the projected unit credit method. Actuarial gains orand losses forgenerated in each year wereare immediately recognized in eachnet assets (in other comprehensive income).

The assets of the periods. The plan assets relateplans refer to December 31, 20102013 and 2009, respectively, and that for multiemployer2012, respectively. With regard to the multi-sponsored plans (PAMA and PSB-A)PBS-A), apportionment of the plan assets was made based onwere allocated in view of the sponsoring entity’scompany’s actuarial liabilities in relation to the plans’ total actuarial liabilities.liabilities of the plan.

ActuarialThe actuarial provisions regarding the aforesaid plans are recorded in Provisions (Note 20).

The defined benefit obligation is comprised of different components, in accordance with the characteristics of the pension of each plan and can comprise the actuarial liabilities recorded byof obligations to supplement the Company  asretirement, medicare subsidy to retirees and dependents and death and disability benefits for the participants. This obligation is exposed to economic and demographic risks, such as: a) readjustments of medical costs which may affect the cost of medicare plans, b) salary growth, c) long-term inflation rate and d) life expectancy of the participants and pensioners.

The fair value of assets of the plans is comprised mainly of fixed income investments (NTNs, LFTs, LTNs and CDBs) and variable income investments (share of large, highly reputable and highly liquid companies). Due to the concentration of the fixed and variable income investments, the assets of the plans are exposed mainly to the risks inherent to the financial Market and to the economic scenario, such as: a) Market risk in economic sectors where the fixed income investments are concentrated, b) risk of events which affect the economic scenario and in the market indexes where the variable income investments are concentrated and c) long-term inflation rate which may consume the profitability of previously indexed fixed income investments.

The consolidated actuarial liabilities at December 31, 20102013 and 2009 are2012 were as follows:

      
Plan 2010 2009 01/01/2009  12.31.13   12.31.12 
      
CTB 20,818 23,508 26,482  49,158   50,652 
PAMA 198,182 168,419 122,288  321,193   341,617 
      
Total Consolidated 219,000 191,927 148,770
Total  370,351   392,269 


 


a.Reconciliation of assets and liabilities

  2010 
  CTB  PAMA(i)  PBS-A(i)  PBS  
Visão Telesp/
Assist/TData
  Total 
                   
Total actuarial liabilities  20,818   272,141   1,138,330   94,177   31,914   1,557,380 
Fair value of assets  -   73,959   1,717,747   111,613   121,377   2,024,696 
Liabilities (assets), net  20,818   198,182   (579,417)  (17,436)  (89,463)  (467,316)
                         
Assets limitation  -   -   579,417   17,436   62,292   659,145 
Net liability recognized in the balance sheet  20,818   198,182   -   -   -   219,000 
Net asset recognized in the balance sheet  -   -   -   -   27,171   27,171 
  2009 
  CTB  PAMA(i)  PBS-A(i)  PBS  
Visão Telesp/
Assist/TData
  Total 
                   
Total actuarial liabilities  23,508   238,767   1,082,458   93,098   31,348   1,469,179 
Fair value of assets  -   70,348   1,479,620   108,062   110,828   1,768,858 
Liability (assets), net  23,508   168,419   (397,162)  (14,964)  (79,480)  (299,679)
                         
Assets limitation  -   -   397,162   14,964   14,294   426,420 
Net liability recognized in the balance sheet  23,508   168,419   -   -   -   191,927 
Net asset recognized in the balance sheet  -   -   -   -   65,186   65,186 
              Net liabilities (assets) at 12.31.13 
  Present value of DB plan obligations  Fair value of plan assets  Net liabilities (assets)  Asset limitation  Noncurrent assets  Noncurrent liabilities 
PBS-A (i)  1,208,268   2,125,944   (917,676)  917,676   -   - 
CTB  49,158   -   49,158   -   -   49,158 
PAMA (i)  387,460   66,267   321,193   -   -   321,193 
PBS  205,949   281,127   (75,178)  70,458   (4,720)  - 
VISÃO  9,634   44,778   (35,154)  28,480   (6,674)  - 
PREV  28,247   79,844   (51,597)  45,082   (6,515)  - 
TOTAL  1,888,716   2,597,970   (709,254)  1,061,696   (17,909)  370,351 

(i) Refers to the proportional share of Telesp in the assets and liabilities of the PAMA and PBS-A multiemployer plans.
              Net liabilities (assets) at 12.31.12 
  Present value of DB plan obligations  Fair value of plan assets  Net liabilities (assets)  Asset limitation  Noncurrent assets  Noncurrent liabilities 
PBS-A (i)  1,376,229   2,136,722   (760,493)  760,493   -   - 
CTB  50,652   -   50,652   -   -   50,652 
PAMA (i)  437,241   95,624   341,617   -   -   341,617 
PBS  229,119   342,323   (113,204)  112,246   (958)  - 
VISÃO  34,666   61,189   (26,523)  8,685   (17,838)  - 
PREV  53,559   106,150   (52,591)  23,339   (29,252)  - 
TOTAL  2,181,466   2,742,008   (560,542)  904,763   (48,048)  392,269 

b. Total expenses recognized in the statement of income
(i)Proportional participation of the Company and its subsidiary in assets and liabilities in multi-sponsored plans PAMA and PBS-A.

  2010 
  CTB  PAMA  PBS  
Visão Telesp/
Assist/TData
  Total 
                
Current service cost  -   159   78   3,663   3,900 
Interest cost  2,148   23,038   8,803   2,865   36,854 
Expected return on plan assets  -   (6,489)  (11,334)  (11,970)  (29,793)
   2,148   16,708   (2,453)  (5,442)  10,961 

  2009 
  CTB  PAMA  PBS  
Visão Telesp/
Assist/TData
  Total 
                
Current service cost  -   157   135   3,368   3,660 
Interest cost  2,503   18,973   8,935   2,736   33,147 
Expected return on plan assets  -   (7,064)  (9,976)  (10,381)  (27,421)
   2,503   12,066   (906)  (4,277)  9,386 
b.
Total expenses recognized in P&L





  2013  2012  2011 
  Current service cost  Net interest income (expense) on the net actuarial assets/liabilities  Total  Current service cost  Net interest income (expense) on the net actuarial assets/liabilities  Total  Current service cost  Net interest income (expense) on the net actuarial assets/liabilities  Total 
CTB  -   4,126   4,126   -   3,164   3,164   -   1,978   1,978 
PAMA  139   30,811   30,950   165   24,179   24,344   252   21,010   21,262 
PBS  644   (101)  543   853   (13,164)  (12,311)  821   (7,816)  (6,995)
VISÃO  4,148   (1,722)  2,426   4,601   (10,307)  (5,706)  3,971   (3,878)  93 
PREV  4,270   (2,703)  1,567   3,872   (4,741)  (869)  2,482   (2,308)  174 
TOTAL  9,201   30,411   39,612   9,491   (869)  8,622   7,526   8,986   16,512 



c.Amounts recognized in other comprehensive income

  2010 
  CTB  PAMA  PBS  
Visão Telesp/
Assist/TData
  Total 
                
Actuarial (gains) losses recognized immediately  (1,809)  13,069   (7)  (1,138)  10,115 
Limitation effect  -   -   2,472   47,998   50,470 
Total cost recognized in other comprehensive income  (1,809)  13,069   2,465   46,860   60,585 
  2013  2012        2011    
  Actuarial (gains) losses  Asset limitation effect  Total cost recognized in OCI  Actuarial (gains) losses  Asset limitation effect  Total cost recognized in OCI  Actuarial (gains) losses  Asset limitation effect  Total cost recognized in OCI 
CTB  (482)  -   (482)  17,216   -   17,216   15,398   -   15,398 
PAMA  (51,336)  -   (51,336)  43,940   -   43,940   36,581   -   36,581 
PBS  47,542   (51,706)  (4,164)  (48,381)  59,051   10,670   22,643   (12,231)  10,412 
VISÃO  (6,847)  19,045   12,198   57,611   (35,690)  21,921   30,628   (28,903)  1,725 
PREV  5,336   19,684   25,020   (20,559)  (3,406)  (23,965)  (6,552)  7,612   1,060 
TOTAL  (5,787)  (12,977)  (18,764)  49,827   19,955   69,782   98,698   (33,522)  65,176 

  2009 
  CTB  PAMA  PBS  
Visão Telesp/
Assist/TData
  Total 
                
Actuarial (gains) losses recognized immediately  (2,344)  34,080   (13,453)  (8,066)  10,217 
Limitation effect  -   -   14,379   (47,168)  (32,789)
Total cost recognized in other comprehensive income  (2,344)  34,080   926   (55,234)  (22,572)


d.Changes inMovement of net actuarialdefined benefit liabilities (assets) liabilities




  Net interest on net defined benefit liability (asset) at 12.31.12 Expenses for 2013 Sponsor contributions for 2013 Amounts recognized in OCI Net interest on net defined benefit liability (asset) at 12.31.13 Actuarial assets per balance sheet Actuarial liabilities per balance sheet 
CTB  50,652   4,126   (5,138)  (482)  49,158   -   49,158 
PAMA  341,617   30,950   (38)  (51,336)  321,193   -   321,193 
PBS  (958)  543   (141)  (4,164)  (4,720)  (4,720)  - 
VISÃO  (17,838)  2,426   (3,460)  12,198   (6,674)  (6,674)  - 
PREV  (29,252)  1,567   (3,850)  25,020   (6,515)  (6,515)  - 
TOTAL  344,221   39,612   (12,627)  (18,764)  352,442   (17,909)  370,351 
  CTB  PAMA  PBS-A  PBS  
Visão Telesp/
Assist/TData
  Total 
                   
Plan (assets) liabilities as of January 1, 2009  26,482   122,288   -   -   (2,936)  145,834 
Expenses in 2009  2,503   12,066   (65,281)  (906)  (4,277)  (55,895)
Contributions of the companies to plans  in 2009  (3,133)  (15)  -   (20)  (2,738)  (5,906)
Amounts recognized in other comprehensive income  (2,344)  34,080   65,281   926   (55,234)  42,709 
 Plan (assets) liabilities as of December 31, 2009  23,508   168,419   -   -   (65,185)  126,742 
                         
 Expenses in 2010  2,148   16,708   (39,472)  (2,453)  (5,442)  (28,511)
 Contributions of the companies to plans in 2010  (3,029)  (14)  -   (12)  (3,404)  (6,459)
Amounts recognized in other comprehensive income  (1,809)  13,069   39,472   2,465   46,860   100,057 
 Plan (assets) liabilities as of December 31, 2010  20,818   198,182   -   -   (27,171)  191,829 
                         
Actuarial asset recognized in the balance sheet  -   -   -   -   27,171   27,171 
Actuarial liability recognized in the balance sheet  20,818   198,182   -   -   -   219,000 

 
 
e. Changes in actuarial liabilities
                             
  Net interest on net defined benefit liability (asset) at 01.01.12 Expenses for 2012 Sponsor contributions for 2012 Amounts recognized in OCI Net interest on net defined benefit liability (asset) at 12.31.12 Actuarial assets per balance sheet Actuarial liabilities per balance sheet 
CTB  34,615   3,164   (4,343)  17,216   50,652   -   50,652 
PAMA  273,373   24,344   (40)  43,940   341,617   -   341,617 
PBS  820   (12,311)  (136)  10,669   (958)  (958)  - 
VISÃO  (30,432)  (5,706)  (3,621)  21,921   (17,838)  (17,838)  - 
PREV  (693)  (869)  (3,725)  (23,965)  (29,252)  (29,252)  - 
TOTAL  277,683   8,622   (11,865)  69,781   344,221   (48,048)  392,269 
  CTB  PAMA  PBS-A  PBS  
Visão Telesp/
Assist/TData
  Total 
                   
Actuarial liabilities as of January 1, 2009  26,482   190,541   1,068,380   91,583   28,875   1,405,861 
Cost of current service  -   157   -   135   3,368   3,660 
Interest on actuarial liabilities  2,503   18,973   104,319   8,935   2,736   137,466 
Benefits paid in the year  (3,133)  (7,817)  (84,183)  (6,341)  (552)  (102,026)
Contributions of participants in the year  -   -   -   10   224   234 
Actuarial (gains) losses in the year  (2,344)  36,913   (6,057)  (1,224)  (3,303)  23,985 
                         
Actuarial liabilities as of December 31, 2009  23,508   238,767   1,082,459   93,098   31,348   1,469,180 
                         
Cost of current service  -   159   -   78   3,663   3,900 
Interest on actuarial liabilities  2,148   23,038   102,290   8,803   2,865   139,144 
Benefits paid in the year  (3,029)  (9,916)  (93,289)  (6,665)  (585)  (113,484)
Contributions of participants originated in the year  -   -   -   1   302   303 
Actuarial (gains) losses in the year  (1,809)  20,092   46,870   (1,138)  (5,678)  58,337 
                         
Actuarial liabilities as of December 31, 2010  20,818   272,140   1,138,330   94,177   31,915   1,557,380 


f. Changes in plan assets
e.Movement of defined benefit liabilities
  CTB  PAMA  PBS-A  PBS  
Visão Telesp/
Assist/TData
  Total 
                   
Fair value of plan assets as of January 1, 2009  -   68,253   1,463,441   92,168   93,273   1,717,135 
Benefits paid in the year  (3,133)  (7,817)  (84,183)  (6,341)  (552)  (102,026)
Total contributions in the year  3,133   15   -   30   2,962   6,140 
Expected return of plan assets in the year  -   7,064   169,599   9,976   10,381   197,020 
Gains / (losses) on assets  -   2,833   (69,237)  12,229   4,764   (49,411)
                         
Fair value of plan assets as of December 31, 2009  -   70,348   1,479,620   108,062   110,828   1,768,858 
                         
Benefits paid in the year  (3,029)  (9,916)  (93,289)  (6,665)  (585)  (113,484)
Total contributions in the year  3,029   14   -   12   3,404   6,459 
Expected return on plan assets in the year  -   6,490   141,762   11,334   11,970   171,556 
Gains / (losses) on assets  -   7,023   189,654   (1,131)  (4,539)  191,007 
                         
Fair value of plan assets as of December 31, 2010  -   73,959   1,717,747   111,612   121,378   2,024,396 


  Defined benefit liability at 12. 31.12 Current service cost Interest on actuarial liabilities Benefits paid for the year Allocated member contributions for the year Actuarial experience (gains) losses Actuarial (gains) losses based on biometric assumptions Actuarial (gains) losses based on financial assumptions Defined benefit liability at 12.31.13
PBS-A  1,376,229   -   115,001   (106,210)  -   28,268   32,649   (237,669)  1,208,268 
CTB  50,652   -   4,127   (5,138)  -   7,075   1,417   (8,975)  49,158 
PAMA  437,241   139   38,759   (15,664)  -   (2,297)  27,808   (98,526)  387,460 
PBS  229,119   644   19,520   (14,181)  190   1,706   10,962   (42,011)  205,949 
VISÃO  34,666   4,148   2,807   (324)  341   (8,580)  (19,799)  (3,625)  9,634 
PREV  53,559   4,270   4,456   (1,707)  171   (7,038)  (17,983)  (7,481)  28,247 
TOTAL  2,181,466   9,201   184,670   (143,224)  702   19,134   35,054   (398,287)  1,888,716 
                                     
  Defined benefit liability at 01.01.12 Current service cost Interest on actuarial liabilities Benefits paid for the year Allocated member contributions for the year Actuarial experience (gains) losses Actuarial (gains) losses based on biometric assumptions Actuarial (gains) losses based on financial assumptions Defined benefit liability at 12.31.12
PBS-A  1,214,453   -   113,362   (101,793)  -   22,791   -   127,416   1,376,229 
CTB  34,615   -   3,164   (4,343)  -   12,898   -   4,318   50,652 
PAMA  366,660   165   35,026   (14,821)  -   10,538   -   39,673   437,241 
PBS  242,227   853   22,780   (13,323)  270   (45,066)  -   21,378   229,119 
VISÃO  33,986   4,601   3,085   (1,322)  180   (6,738)  -   874   34,666 
PREV  46,251   3,872   4,260   (1,606)  113   (2,286)  -   2,955   53,559 
TOTAL  1,938,192   9,491   181,677   (137,208)  563   (7,863)  -   196,614   2,181,466 


f.Movement of fair value of plan assets


  Fair value of the plan assets at 12.31.12 Benefits paid for the year Total contributions for the year Sponsor contributions poured in the year  Interest income on plan assets Return on the plan assets excluding interest income Fair value of plan assets at 12.31.13 
PBS-A  2,136,722   (106,210)  -   -   180,936   (85,504)  2,125,944 
PAMA  95,624   (15,664)      38   7,948   (21,679)  66,267 
PBS  342,323   (14,181)  190   140   29,538   (76,883)  281,127 
VISÃO  61,189   (324)  341   3,462   5,279   (25,159)  44,788 
PREV  106,150   (1,707)  171   3,849   9,218   (37,837)  79,844 
TOTAL  2,742,008   (138,086)  702   7,489   232,919   (247,062)  2,597,970 
                             
  Fair value of plan assets at 01.01.12 Benefits paid for the year Total contributions for the year Sponsor contributions poured in the year  Interest income on plan assets Return on the plan assets excluding interest income Fair value of plan assets at 12.31.12 
PBS-A  1,882,195   (101,793)  -   -   243,033   113,287   2,136,722 
PAMA  93,287   (14,821)      39   10,847   6,272   95,624 
PBS  294,602   (13,323)  270   136   35,944   24,694   342,323 
VISÃO  108,793   (1,322)  180   3,621   13,392   (63,475)  61,189 
PREV  73,689   (1,606)  113   3,727   9,001   21,226   106,150 
TOTAL  2,452,566   (132,865)  563   7,523   312,217   102,004   2,742,008 


g.
Expected P&L for the year 2014

  Current service cost  Net interest on net defined benefit liability/asset  Total 
CTB  -   5,012   5,012 
PAMA  89   34,590   34,679 
PBS  436   (576)  (140)
VISÃO  1,038   (778)  260 
PREV  1,001   (757)  244 
Total  2,564   37,491   40,055 


h.
Contributions by the sponsors expected for 2014

  Sponsor contributions  Benefits paid directly by the sponsor  Total 
CTB  -   5,245   5,245 
PAMA  41   -   41 
PBS  1,128   -   1,128 
VISÃO  1,107   -   1,107 
PREV  1,023   -   1,023 
Total  3,299   5,245   8,544 
 
g. Expenses estimated for 2011

  CTB  PAMA  PBS  
Visão Telesp/
Assist/TData
  Total 
                
 Cost of current service  -   145   17   3,960   4,122 
 Interest cost  1,978   27,400   9,283   3,051   41,712 
 Expected return on plan assets  -   (7,654)  (12,529)  (6,871)  (27,054)
Total expenses (reversions) for 2011  1,978   19,891   (3,229)  140   18,780 
i.
Weighted average of the defined benefit obligation

 2013 2012
PBS-A12.75 years 10.45 years
CTB11.32 years 9.27 years
PAMA16.01 years 15.73 years
PBS15.01 years 12.34 years
VISÃO8.29 years 10.01 years
PREV13.62 years 11.65 years


h.
j.
Actuarial assumptions
  2013                       
Plan 
Future salary growth rate
   
Medical
expense growth
rate
  Nominal annual
adjustment rate
of pension
benefits
   
Medical service
eligibility age
   
Retirement age
 
Mortality table
for nondisabled
individuals
 
Mortality
table for
disabled
individuals
   
Disability
table
   
Turnover
 
PBS  6.18%  N/A   4.5% N/A  57 years old 
AT-2000 Basic
segregated by
gender, down-
rated by 10%
 
RP-2000
Disabled
Female, down
rated by 40%
  
Mercer
Disability
  N/A 
                             
                   AT-2000 Basic       Turnover 
                   segregated by    Light-Fraca,  experience in 
                   gender, down-    down-rated by  VISÃO plans 
VISÃO  6.18%  N/A   4.5% N/A  60 years old rated by 50% N/A  30% (2008 to 2011) 
                             
                     N/A, except       
                   AT-2000 Basic for TCOPrev,     Turnover 
                   segregated by which uses  Light-Fraca,  experience in 
                   gender, down- RP-2000  down-rated by  VISÃO plans 
PREV  6.18%  N/A   4.5% N/A  60 years old rated by 50% Disabled Male  30% (2008 to 2011) 
                             
                   AT-2000 Basic         
                   segregated by         
                   gender, down-         
CTB  6.18%  N/A   4.5% N/A  N/A rated by 10% N/A  N/A  N/A 
                             
              5% upon              
              reaching 52 years              
              and 10 years of              
              participation; 3%              
              each subsequent    AT-2000 Basic         
              year; 100% in    segregated by         
              normal retirment    gender, down-         
PAMA  N/A   7.64%  N/A  eligibility  N/A rated by 10% N/A  N/A  N/A 
                             
                   AT-2000 Basic         
                   segregated by         
                   gender, down-         
PBS-A  N/A   N/A   4.5% N/A  N/A rated by 10% N/A  N/A  N/A 

2010 Expected return rate on plan assets Future salary growth rate Medical care cost growth rate Annual nominal index of private pension benefit restatement Increase in medical services use according to age Expected age to qualify for the use of medical services Expected retirement age
               
PBS/Visão Telesp/Visão Assist/Visão T.Data 11.60% 
PBS: 6.54%
Visão: 7.20%
 N/A 5.00% N/A N/A First age entitled to one of the benefits
CTB N/A N/A N/A 5.00% N/A N/A First date on which it becomes eligible for Social Security benefit
PAMA 11.07% N/A 8.15% N/A 4.00% 5% upon reaching 52 years old and 10 years participating; 3% for each subsequent year; 100% in eligibility for regular retirement N/A
PBS-A 12.08% N/A N/A 5.00% N/A N/A N/A
F-115


Note: These are all nominal rates, except for medical services claim frequencies.

In addition to the above-mentionedaforesaid assumptions, other assumptions common tofor all the plans were adopted for 2013, as follows:

 ·Actuarial liability discount-to-present-valueLong-term inflation rate: 10.25%4.5%;
 ·Inflation rate: 5.0%Discount rate at present value of the defined benefit liability: 10.77%;
 ·Capacity factor for salaries and benefits: 98%;
·Turnover: 0.15 (years of service +1), zero from age 50;
 ·Disability entry table: Mercer Disability;Growth of medical costs by age (aging factor): 4%; and
 ·Actuarial Table: AT2000 segregated by sex; andmethod: PUC
·Disability mortality table: IAPB-57.


 
F-74

  2012 
Plano Future salary
growth rate
  
Medical
expense growth
rate
  
Nominal annual
adjustment rate
of pension
benefits
  Medical service
eligibility age
  Retirement age 
PBS  6.18%  N/A   4.5% N/A  57 years old 
VISÃO  6.18%  N/A   4.5% N/A  60 years old 
PREV  6.18%  N/A   4.5% N/A  60 years old 
CTB  6.18%  N/A   4.5% N/A  N/A 
PAMA  N/A   7.64%  N/A  
5% upon
reaching 52 years
and 10 years of
participation; 3%
each subsequent
year; 100% in
normal retirment
eligibility
   N/A 
PBS-A  N/A   N/A   4.5% N/A  N/A 


2009 Expected return rate on plan assets Future salary growth rate Medical care cost growth rate Annual nominal index of private pension benefit restatement Increase in medical services use according to age Expected age to qualify for the use of medical services Expected retirement age
               
PBS/Visão Telesp/Visão Assist/Visão T.Data 10.84% 
PBS: 6.14%
Visão: 6.79%
 N/A 4.60% N/A N/A First age entitled to one of the benefits
CTB N/A N/A N/A 4.60% N/A N/A First date on which it becomes eligible for Social Security benefit
PAMA 9.84% N/A 7.73% N/A 4.00% 5% upon reaching 52 years old and 10 years participating; 3% for each subsequent year; 100% in eligibility for regular retirement N/A
PBS-A 9.86% N/A N/A 4.60% N/A N/A N/A

Note: These are all nominal rates, except for medical services claim frequencies.

In addition to the above-mentionedaforesaid assumptions, other assumptions common tofor all the plans were adopted for 2012, as follows:

 ·Actuarial liability discount-to-present-valueLong-term inflation rate: 9.83%4.5%;
·Inflation rate: 4,60%;
 ·Capacity factor for salaries and benefits: 98%;
·Turnover: 0.15(years of service +1), zero from age 50;
 ·Disability entry table:Rotation: 0.15 (length of service +1), null as from 50 years;
·Table of disability benefit request: Mercer Disability;
·Mortality table for non-disabled people: AT2000 segregated by gender;
·Mortality table for disabled people: IAPB-57
·Growth of medical costs by age (aging factor): 4%; and
 ·Actuarial Table: AT83 segregated by sex; andmethod: PUC

 ·
k.
Disability mortality table: IAPB-57.
Changes in actuarial assumptions in relation to the prior year


i. Expected long-term investment returnIn order to fit some actuarial assumptions into the economic and demographic reality, a study was carried out to check the adherence to the plans managed by Visão Prev, which approved the new assumptions in its decision-making body.
 
  2010 2009
Percentage of allocation of plan assets    
Capital instruments 14.28% 12.49%
Debt instruments 85.09% 87.20%
Other 0.63% 0.31%
  100% 100%
     
Expected return from plan assets    
Capital instruments 15.61% 14.94%
Debt instruments 10.82% 9.98%
Other 10.25% 9.83%
Total 11.50% 10.60%


 

Expected long-term investment return rates relatedThe assumptions with changes in relation to the plans assessed were selected byprior year and which affect the Company, being determined baseddefined benefit liability are as follows:

Demographic assumptions:

·Mortality table for non-disabled people
·Mortality table for disabled people
·Table of disability benefit request
·Rotation index


Financial assumptions:

·Discount rate at present value of the defined benefit liability

Following are the impacts on expected long-term profitability, considering long-term projections provided by Tendências Consultoria and ANBIMA data, among others, as follows:the defined benefit liability in light of the changes in the actuarial assumptions:

  Defined benefit liability, based on current actuarial assumptions  Defined benefit liability, based on prior-year actuarial assumptions  Difference from change in actuarial assumptions 
PBS-A  1,208,268   1,413,289   (205,021)
CTB  49,158   56,715   (7,557)
PAMA  387,460   458,178   (70,718)
PBS  205,949   236,998   (31,049)
VISÃO  9,634   33,059   (23,425)
PREV  28,247   53,710   (25,463)
Total  1,888,716   2,251,949   (363,233)


 §
l.
Variable income assets: risk premium estimated by Mercer (actuarial advisor) history;
§Fixed income securities: weighted average rate based on National Treasury Bills (LTN)  available and National Treasury Notes – F Series (NTN-F) market portfolio;
§Assets linked to inflation: weighted average rate based on NTN-B and NTN-C portfolio available in the market;
§Foreign exchange securities: average SELIC rate weighted by the foreign exchange variation rate projected for the following ten years;
§Fixed income assets: average internal nominal interest rate variation, projected for the following 10 years;
§Loans to participants: the higher rate between CDI and the planSensitivity analysis of actuarial goal is considered;
assumptions
§Properties: the plan actuarial goal used was that of its administrator.


j. HistoryAccording to the Company, the actuarial assumption is significant, with a reasonable possibility of assetschanges vis-à-vis the demographic and obligations observedeconomic scenarios. The discount rate used to present value adjust the defined benefit liability might significantly change the amount of the defined benefit obligation.

  2010  2009  2008  2007  2006 
                
Liabilities present value  419,050   386,722   337,480   257,787   230,717 
Fair value of assets  306,949   289,239   253,695   232,378   199,318 
Deficit  112,101   97,483   83,785   25,409   31,398 
Adjustment for liabilities experience (%)  1.29%  7.77%  11.83%  6.87%  14.11%
Adjustment for liabilities experience (amounts)  5,397   30,043   39,929   17,709   32,557 
Adjustment for assets experience (%)  (0.44%)  (6.85%)  (3.39%)  (9.65%)  (7.42%)
Adjustment for assets experience (amounts)  (1,352)  (19,826)  (8,598)  (22,428)  (14,794)
Following is the sensitivity analysis of the defined benefit obligation for the 0.5% increase and the 0.5% reduction scenarios involving the discount rate used for present value adjustment of the defined benefit liability:


k. Estimates of benefits payable within the following years
  Defined benefit liability, discounted to present value at a 10.77% rate  Defined benefit liability, discounted to present value at a 11.27% rate (up by 0.5%)  Defined benefit liability, discounted to present value at a 10.27% rate (down by 0.5%) 
PBS-A  1,208,268   1,157,255   1,263,512 
CTB  49,158   47,323   51,134 
PAMA  387,460   365,071   412,143 
PBS  205,949   195,860   216,989 
VISÃO  9,634   9,433   9,845 
PREV  28,247   27,007   29,607 
Total  1,888,716   1,801,949   1,983,230 

  2011  2012  2013  2014  2015  2016 -thereof 
                   
Defined pension plan  24,986   25,758   26,547   27,372   28,237   1,069,246 
                         


l. Significant considerations on PAMA Plan
m.
Allocation of assets of plans

The effect
  PBS-A  PAMA  PBS  VISÃO  PREV 
Investments with market value quoted in active market:               
Fixed income investments               
Nacional Treasury Note (NTN)  1,302,601   53,876   266,580   32,353   55,710 
Treasury Financial Letter (LFT)  126,428   204   -   396   682 
Nacional Treasury Letter (LTN)  15,205   164   8,066   1,664   2,865 
Certificate of Interbank Deposit (CDB)  75,815   12,023   -   759   1,307 
Debentures  -   -   -   2,969   5,112 
Financial letter  -   -   -   1,877   3,231 
FIDC quotes / Others  -   -   5,420   1,209   2,081 
Variable income investments                    
Investments in food and beverage industry  88,886   -   -   367   902 
Investments in aerospace sector  44,836   -   -   -   - 
Investments in energy sector  206,876   -   -   241   592 
Investments in mining sector  7,866   -   -   300   738 
Investments in oil, gas and biofuels  -   -   -   151   371 
Investments in telephone industry  -   -   -   85   209 
Investments in steel and metallurgy sector  -   -   -   153   376 
Investments in water and sanitation sector  -   -   -   13   32 
Investments in construction and engineering  -   -   -   143   352 
Investments in the trading and distribution industry  -   -   -   66   163 
Investments in transport sector  -   -   -   159   390 
Investments in wood and paper industry  -   -   -   76   188 
Investments in education sector  -   -   -   67   166 
Investments in financial services industry / banking institutions  -   -   -   797   1,960 
Investments in real estate  -   -   -   52   127 
Investments in tacacco sector  -   -   -   33   81 
Investments in sector holdings  -   -   -   138   340 
Investments in other sectors  -   -   -   127   311 
Investments in market index (IBrX50)  44,857   -   -   -   - 
Structured investments  10,630   -   -   -   - 
Real estate investments  170,076   -   -   -   - 
Loans to participants  31,868   -   1,061   -   - 
                     
Investments with market value non-quoted in active market:                    
Loans to participants  -   -   -   593   1,558 
                     
Total  2,125,944   66,267   281,127   44,788   79,844 


 a)
n.
+1% in nominal growth rate
Calendar of medical costsdue dates of payments of future benefits

Effect on current service cost and on interest on actuarial liabilities3,815
Effect on liabilities present value44,541
  2014  2015  2016  2017  2018  2019 onwards 
PBS-A  103,336   107,010   110,704   114,411   117,960   4,183,610 
CTB  5,245   5,248   5,238   5,220   5,198   139,280 
PAMA  16,643   18,337   20,182   22,189   24,344   2,842,005 
PBS  14,861   15,545   16,542   17,218   17,885   1,032,487 
VISÃO  1,681   1,693   1,700   1,709   1,713   25,344 
PREV  2,818   2,879   2,943   3,072   3,151   156,791 


b)-1% in nominal growth rate of medical costs

Effect on current service cost and on interest on actuarial liabilities(3,437)
Effect on liabilities present value(36,077)

31.36.Financial instruments

The Company and its subsidiaries made a valuation ofsubsidiary measured their financial assets and liabilities in relation to market values based on available information and appropriate valuation methodologies. However, theboth interpretation of market information as well as theand selection of methodologies requiresrequire considerable judgment and reasonable estimates in order to produce adequate realizable values. As a result, the estimates presented do not necessarily indicate the amounts which mightthat may be realized in the current market. The use of different market approaches and/or methodologies may have a significant effect on the estimated realizable values.
For the years ended December 31, 2013 and 2012, the Company did not identify any significant and impairment in recoverable amount of its financial instruments.

The table below shows a breakdownBreakdown of financial assets and liabilities as of December 31, 2010.2013 and 2012 and January 1st 2012 is as follows.
                   
  Fair value  Amortized cost  Fair value hierarchy       
Financial assets Measured at fair value through profit or loss  Available for sale  Loans and receivables  Investments held to maturity  Level 1 Market price  Level 2 Estimated based on other market data  Total Book Value  
Total
 Fair Value
 
Current assets                        
Cash and cash equivalents (note 5)  -   -   1,556,715   -   -   -   1,556,715   1,556,715 
Derivatives  166   -   -   -   -   166   166   166 
                                 
Noncurrent assets                                
Interests in other companies  -   42,708   -   -   42,708   -   42,708   42,708 
Amounts linked to the National Treasury Securities (note 9)  -   -   -   12,884   -   -   12,884   12,884 
                                 
Total financial assets  166   42,708   1,556,715   12,884   42,708   166   1,612,473   1,612,473 

At December 31, 2013:

 
  Fair value  Amortized cost 
Financial assets Measured at fair value through profit or loss  Coverage  Available for sale  Loans and receivables  Level 1 Market price  Level 2 Estimates based on other market inputs  Total book value  Total fair value 
Current                        
Cash and cash equivalent (Note5)  -   -   -   6,543,936   -   -   6,543,936   6,543,936 
Derivative transactions (Note36)  893   88,606   -   -   -   89,499   89,499   89,499 
                                 
Noncurrent                                
Equity investments (Note12)  -   -   86,349   -   86,349   -   86,349   86,349 
Derivative transactions (Note36)  -   329,652   -   -   -   329,652   329,652   329,652 
Total financial assets  893   418,258   86,349   6,543,936   86,349   419,151   7,049,436   7,049,436 
 
    
Financial liabilities Measured at fair value through profit or loss  Amortized cost  Coverage  Level 2 Estimates based on other market inputs  Total book value  Total fair value 
Current                  
Loans, financing and lease (Note 18.1)  -   1,236,784   -   -   1,236,784   1,417,911 
Debentures (Note 18.2)  -   286,929   -   -   286,929   588,116 
Derivative transactions (Note36)  871   -   43,592   44,463   44,463   44,463 
                         
Noncurrent                        
Loans, financing and lease (Note18.1)  -   3,215,156   -   -   3,215,156   2,923,290 
Debentures (Note 18.2)  -   4,014,686   -   -   4,014,686   3,698,203 
Derivative transactions (Note36)  -   -   24,807   24,807   24,807   24,807 
Total financial assets  871   8,753,555   68,399   69,270   8,822,825   8,696,790 

At December 31, 2012 (Restated):
       
  Fair value  Amortized cost 
Financial assets Coverage  Available for sale  Loans and receivables  Level 1 Market price  Level 2 Estimates based on other market inputs  Total book value  Total fair value 
Current                     
Cash and cash equivalent (Note5)  -   -   7,133,485   -   -   7,133,485   7,133,485 
Derivative transactions (Note36)  41,109   -   -   -   41,109   41,109   41,109 
                             
Noncurrent                            
Equity investments (Note12)  -   142,881   -   142,881   -   142,881   142,881 
Derivative transactions (Note36)  286,278   -   -   -   286,278   286,278   286,278 
Total financial assets  327,387   142,881   7,133,485   142,881   327,387   7,603,753   7,603,753 


    
Financial liabilities Measured at fair value through profit or loss  Amortized cost  Coverage  Level 2 Estimates based on other market inputs  Total book value  Total fair value 
Current                  
Loans, financing and lease (Note 18.1)  -   1,270,122   -   -   1,270,122   1,471,265 
Debentures (Note 18.2)  -   702,215   -   -   702,215   811,919 
Derivative transactions (Note 36)  470   -   29,116   29,586   29,586   29,586 
                         
Noncurrent                        
Loans, financing and lease (Note 18.1)  -   3,774,461   -   -   3,774,461   3,600,090 
Debentures (Note 18.2)  -   2,253,690   -   -   2,253,690   2,158,008 
Derivative transactions (Note 36)  -   -   26,545   26,545   26,545   26,545 
Total financial liabilities  470   8,000,488   55,661   56,131   8,056,619   8,097,413 

Capital management

The purpose of the Company and its subsidiary’s Capital management is to ensure that a solid credit rating is sustained before the institutions, as well as an optimum capital ratio, in order to support the Company’s businesses and maximize the value to its shareholders.

The Company and its subsidiary manage their capital structure by making adjustments and fitting into current economic conditions. For this purpose, the Company and its subsidiary may pay dividend, raise new loans, issue promissory notes and contract derivative transactions. For the year ended December 31, 2013, there were no changes in the Company’s objectives, policies or capital structure processes.

The Company and its subsidiary include in the net debt structure the following balances: loans, financing, debentures and finance lease (Note 18) operations with derivatives, net of cash and cash equivalents (Note 5) and short-term investments as a guarantee of the BNB financing.

The consolidated net indebtedness index on the Company’s net assets is comprised as follows:

    
   12.31.13   12.31.12 
Cash and cash equivalents  6,543,936   7,133,485 
Loans, financing, debentures, lease and derivative transactions (net of short-term investments pledged as a guarantee for debt repayment)  (8,343,761)  (7,669,252)
Net debt  1,799,825   535,767 
Net equity  42,894,442   44,681,120 
Net debt-to-equity ratio  4.20%  1.20%

Risk management policy

The Company and its subsidiary are exposed to several market risks as a result of their commercial operations, debts obtained to finance their activities and debt-related financial instruments.

The key market risk factors that affect the business of the Company are detailed below:

a.Currency risk

This risk arises from the possibility that the Company may incur losses due to exchange rate fluctuations, which would increase the financial expenses stemming from loans denominated in foreign currency.
 

Financial liabilities Measured at fair value through profit or loss  Amortized cost  Hedge  Level 1 Market price  Level 2 Estimated based on other market data  Total Book Value  
Total
 Fair Value
 
Current liabilities                     
Loans and financing (Note 16)  -   420,412   -   -   -   420,412   420,412 
Derivatives  696   -   8,806   -   9,502   9,502   9,502 
                             
Noncurrent liabilities                            
Loans and financing (Note 16)  -   1,405,314   -   -   -   1,405,314   1,405,314 
Derivatives  -   -   18,542   -   18,542   18,542   18,542 
                             
Total financial liabilities  696   1,825,726   27,348   -   28,044   1,853,770   1,853,770 

InterestsAt December 31, 2013, 15.9% (19.9% at December 31, 2012) of the financial debt was denominated in other companies

foreign currency. The Company has directentered into derivative transactions (exchange rate hedge) with financial institutions to hedge against exchange rate variation on its gross debt in foreign currency (R$1,394,523 and indirect interests in other companies resulting from the privatization process. These investments, measuredR$1,586,711 at market value, consider the latest quotation available in December 31, 20102013 and 2009.2012, respectively). In view of this, total debt was covered by long position on currency hedge transactions (swap for CDI) on those dates.

There is also the exchange rate risk related to non-financial assets and liabilities in foreign currency, which can lead to a lower amount receivable or higher amount payable, depending on exchange rate variation for the period.

The table below showsHedge transactions were taken out to minimize the compositionexchange rate risk related to these non-financial assets and liabilities in foreign currency. This balance is subject to daily changes due to business dynamics. However, the Company intends to cover the net balance of investments in other companiesthese rights and obligations (US$34,500 thousand and €2,490 thousand payable at market value as of December 31, 20102013 and 2009:
       
  % of Interest  2010  2009   01/01/2009 
              
Portugal Telecom  0.91   -   227,702   210,431 
Zon Multimédia  0.52   12,226   17,654   19,531 
Other investments      30,483   39,703   35,416 
                 
Total      42,709   285,059   265,378 

Risk management policy

The Company is exposedUS$16,130 thousand and €4,140 thousand payable at December 31, 2012) to several market risks as a result of its commercial operations, debts obtained to finance its activities and debt-related financial instruments.

The principal market risk factors that affectminimize the Company’s business are detailed below:related foreign exchange risk.

 a)b.ExchangeInterest rate and inflation risk

This risk arises from the possibility of the Company and its subsidiary incurring losses due to an unfavorable change in internal interest rates, which may negatively affect financial expenses connected with part of debentures pegged to CDI and derivative short position (exchange rate hedge and IPCA) taken out at floating interest rates (CDI).

The debt taken out from BNDES is indexed by the TJLP (Long Term Interest Rate) quarterly set by the National Monetary Council, which was kept at 6.0% p.a. from July 2009 to June 2012. From July to December 2012, the TJLP was 5.5% p.a., and reduced to 5.0% p.a. as from January 2013.

The risk of inflation arises from the debentures of Telemig (merged into Vivo Part. as of June 1, 2010), indexed by the IPCA, which may adversely affect our financial expenses in the event of an unfavorable change in this index.

To reduce exposure to local floating interest rates (CDI), the Company and its subsidiary invest cash surplus of R$6,442,015 (R$7,039,181 at December 31, 2012), mainly in short-term financial investments (Bank Deposit Certificates) based on CDI variation. The carrying amount of these instruments approximates market value, since they are redeemable within short term.

 Thisc.Liquidity risk arises from the possibility that the Company may incur losses due to exchange rate fluctuations, which would increase the financial expenses of loans denominated in foreign currency.

Liquidity risk derives from the possibility that the Company and its subsidiary do not have sufficient resources to meet their commitments according to the different currencies and terms of execution/settlement of their rights and obligations.

The Company and its subsidiary structure the maturity dates of the non-derivative financial agreements, as shown in Note 18, and their respective derivatives as shown in the payments schedule disclosed in the referred note, in such manner as not to affect their liquidity.

The control over the Company’s and its subsidiary’s liquidity and cash flow is monitored daily by management, in such way as to ensure that the operating cash generation and the available lines of credit, as necessary, are sufficient to meet their schedule of commitments, not generating liquidity risks.

d.Credit risk

This risk arises from the possibility that the Company and its subsidiary may incur losses due to the difficulty in receiving amounts billed to its customers and sales of devices and pre-activated pre-paid cards to the distributor’s network.
 
 

At December  31, 2010, 0,95% (0,65% at December 31, 2009) of the financial debt was denominated in foreign currency (US dollar). The Company has enter into derivative transactions (exchange rate hedge) with financial institutions to protect itself against exchange rate variation on its gross debt in foreign currency (R$17,304 at December 31, 2010 and R$ 23,006 at December 31, 2009).
In view of this at December 31, 2010 and 2009, the entirety of the debt was covered by asset positions on currency hedge transactions  swap for CDI.

There is also the exchange rate risk related to nonfinancial assets and liabilities in foreign currency, which can lead to a lower amount receivable or higher amount payable, depending on exchange rate variation in the period.

As from May 2010, hedge operations were contracted to minimize the exchange rate risk related to these non-financial assets and liabilities in foreign currency. This balance is subject to daily changes due to business dynamics, however, the Company aims to cover the net balance of these rights and obligations (US$3,380 receivable and €37,784 receivable at December 31, 2010) to minimize the related foreign exchange risk.
b)Interest rate risk
The credit risk on accounts receivable is diversified and minimized by a strict control of the customer base. The Company and its subsidiary constantly monitor the level of accounts receivable of post-paid plans and limit the risk of past-due accounts, interrupting access to telephone lines for past due bills. The mobile customer base predominantly uses the prepaid system, which requires prior charging and consequently entails no credit risk. Exceptions are made for telecommunication services that must be maintained for security or national defense reasons.

This risk arises from the possibility of the Company incurring losses due to changes in internal interest rates, which may affect negatively derivatives in liability positions (exchange rate hedges) contracted at floating interest rates (CDI).
The credit risk in the sale of devices and “pre-activated” prepaid cards is managed under a conservative credit policy, by means of modern management methods, including the application of “credit scoring” techniques, analysis of financial statements and information, and consultation to commercial data bases, in addition to request of guarantees.

The debt taken out from BNDES bank is indexed by the TJLP (Long Term Interest Rate quarterly set by the National Monetary Council), which was kept at 6,0% per annum since July 2009.
At December 31, 2013 and 2012, , the customer portfolio of the Company and its subsidiary had no subscribers whose receivables were individually higher than 1% of total accounts receivable from services.

The Company invests cash surplus of R$1,547,785 (R$2,266,896 at December 31, 2009), mainly in short-term financial investments (Bank Deposit Certificates) based on CDI variation, thus generating exposure to variable internal interest rate (CDI). The book value of these instruments approximates market, since they are redeemable within a short term.

c)Debt acceleration risk

As of December 31, 2010, the Company had one financing agreement in force, containing restrictive clauses (covenants), typically applicable to such agreements, relating to cash generation, debt ratios and other restrictions. These covenants – which could otherwise demand payment of liabilities at an earlier time – have been fully performed by the Company, and all economic and financial indexes contractually provided have been achieved.

 d)  Credit risk

This risk arises from the possibility that the Company may incur losses due to the difficulty in receiving amounts billed to its customers. The credit risk on accounts receivable is dispersed. The Company constantly monitors the level of accounts receivable and limits the risk of past-due accounts, interrupting access to telephone lines in case the customer does not pay the related bills in 30 days. Exceptions are made for telecommunication services that must be maintained for security or national defense reasons.

As of December 31, 2010, the Company’s customer portfolio had no subscribers whose receivables were individually higher than 1% of the total accounts receivable from services.

The Company is also subject to credit risk arising from short-term investments, letters of guarantee received as collateral in connection with certain operations and receivables from swap transactions. The Company controls the credit limit granted to all counterparties and diversifies such exposure among top-rated financial institutions.
As far as to credit risks are concerned, the Company represents low risk to the market, with good financial indicators and stable operations, being classified as “investment grade” by one of the most well regarded international rating agencies.

guarantee received as collateral in connection with certain transactions and receivables from derivative transactions. The Company and its subsidiary control the credit limit granted to all counterparties and diversifies such exposure among first-tier financial institutions, according to credit policy of financial counterparties in force.

Derivatives and risk management policy

All the Company’s and its subsidiary’s derivative financial instruments have the objective of providing aare intended to hedge against the currency risk of variation in exchange rates arising from assets and liabilities in foreign currency, accordingagainst inflation risk from its debenture and lease indexed to IPCA (inflation rate) with shorter term, and against the Company’s risk management policy.of changes in TJLP of a debt with the BNDES. As such, any changes in risk factors generate an opposite effect on the hedged end. ThereTherefore, there are no derivative instruments for speculative purposes and liabilities in foreign exchange are hedged.the Company is hedged against currency risk.

The Company hasand its subsidiary have internal controls over itstheir derivative instruments, which, according to management, are adequateappropriate to control the risks associated with each market strategy. The Company’s results derived from its derivative financial instruments indicate that the risks have been adequately managed.

The Company and its subsidiariessubsidiary determine the effectiveness of the derivative instruments entered into to hedge itstheir financial liabilities upon originationat the beginning of the operation and on an ongoing basis (quarterly)(on a quarterly basis). As ofAt December 31, 2010, the2013 and 2012, derivative instruments taken out were effective for the debts they are intended to provide coverage.hedged debts. Provided that these derivativesderivative contracts qualify as hedge accounting, the debt hedgehedged risk may also be adjusted at fair value, as per the rules applicableaccording to fair value hedge.hedge accounting rules.
 
The Company and its subsidiary entered into swap contracts in foreign currency at different exchange rates hedging their assets and liabilities in foreign currency.

F-80At December 31, 2013 and 2012, the Company and its subsidiary had no embedded derivative contracts.


Derivative contracts have specific provisions for penalty in case of breach of contract. A breach of contract provided for in the agreements made ​​with financial institutions is characterized by breach of a clause, resulting in the early settlement of the contract.


Fair value of derivative financial instruments

The discounted cash flow method was used to determine the marketfair value of financefinancial liabilities (where(when applicable) and derivative instruments, (foreign currency swap), considering expected settlement of liabilities or realization of assets and liabilities at the market rates prevailing at balance sheet date.

Fair values are calculated by projecting future operating flows, using BM&F Bovespa&FBovespa curves, and discounting to present value through market DI rates for swaps, as informed by BM&F Bovespa.&FBovespa.

The market values of exchange rate derivatives waswere obtained through market currency rates in force at the balance sheet date and projected market rates were obtained from currency coupon curves. The coupon for positions indexed to foreign currencies was determined using the 360-calendar-day straight-line convention; the coupon for positions indexed toby CDI was determined using the 252-workday exponential convention.

The consolidated derivative financial instruments shown below are registered with CETIP. All of them are classified as swaps and do not require margin deposits.

     
               Accumulated effect 
   Notional Value  Fair value  
Accumulated effect in
2010
    Notional value  Fair value  Receivables (payables) 
Description Index 2010  2009  2010  2009  Amount receivable  Amount
payable
  Index  12.31.13   12.31.12   12.31.13   12.31.12   12.31.13   12.31.12 
Swap contracts                          
Receivable                          
Foreign currency (a)    1,339,265   1,520,371   1,843,347   1,923,089   393,232   305.301 
Citibank US$  181,230   181,230   240,175   216,270   62,099   39,617 
Votorantim US$  2,464   7,744   3,547   9,311   -   - 
Banco do Brasil US$  -   258,900   -   326,263   -   38,576 
Bradesco US$  474,281   415,464   626,463   519,481   50,883   32,931 
Itaú US$  36,656   22,520   37,182   22,239   394   - 
JP Morgan US$  443,207   443,207   645,001   579,331   204,720   142,065 
Bradesco EUR  12,888   2,613   12,913   2,613   -   - 
Itaú EUR  5,506   9,160   5,481   9,159   -   - 
Bradesco LIBOR US$  179,533   179,533   264,615   238,422   75,136   52,112 
Itaú JPY  3,500   -   7,970   -   -   - 
                                              
Swap Contracts                    
Floating rate    736,169   -   713,292   -   4,438   - 
Bradesco CDI  15,530   -   15,518   -   89   - 
Itaú CDI  20,639   -   20,769   -   -   - 
HSBC TJLP  100,000   -   96,715   -   552   - 
Citibank TJLP  200,000   -   193,430   -   1,233   - 
Santander TJLP  300,000   -   290,145   -   2,012   - 
Itaú TJLP  100,000   -   96,715   -   552   - 
                                              
Assets                    
Foreign currency (a)    19,608   26,351   17,306   23,010   -   - 
BES USD  3,155   3,155   2,654   2,718   -   - 
Votorantim USD  16,453   23,196   14,652   20,292   -   - 
                          
Variable rates (b)    -   1,500,000   -   1,514,243   -   - 
Banco do Brasil CDI + Pre  -   500,000   -   504,748   -     
Citibank CDI + Pre  -   400,000   -   403,798   -     
HSBC CDI + Pre  -   400,000   -   403,798   -   - 
Votorantim CDI + Pre  -   200,000   -   201,899   -   - 
                          
Variable rates    86,954   -   86,537   -   166   - 
Banco do Brasil CDI  51,025   -   50,647   -   -   - 
Citibank CDI  22,047   -   22,048   -   -   - 
Citibank CDI  10,012   -   9,980   -   166   - 
HSBC CDI  3,870   -   3,862   -   -   - 
                          
Liabilities                          
Variable rates (a)    (19,608)  (26,351)  (44,654)  (54,681)  -   (27.348)
BES CDI  (3,155)  (3,155)  (7,185)  (6,547)  -   (4.531)
Votorantim CDI  (16,453)  (23,196)  (37,469)  (48,134)  -   (22.817)
                          
Variable rates (b)    -   (1,500,000)  -   (1,513,670)  -   - 
Banco do Brasil CDI  -   (500,000)  -   (504,543)  -   - 
Citibank CDI  -   (400,000)  -   (403,657)  -   - 
HSBC CDI  -   (400,000)  -   (403,649)  -   - 
Votorantim CDI  -   (200,000)  -   (201,821)  -   - 
                          
Foreign currency    (86,954)  -   (87,068)  -   -   (696)
Bradesco EUR  (51,025)  -   (51,125)  -   -   (478)
Citibank EUR  (22,047)  -   (22,253)  -   -   (205)
Citibank EUR  (10,012)  -   (9,814)  -   -   - 
HSBC USD  (3,870)  -   (3,876)  -   -   (13)
                          
Total recognized                  166   (28,044)
Inflation rates    232,714   72,000   251,282   96,249   21,481   22,086 
 

 
a)Swaps of foreign currency (USD) x CDI (R$17,306) – swap operations in american dollars with several maturities until 2014, with the objective of hedging foreign exchange variation for loans and non-financial commitments, net (debt fair value of R$17,644 and nonfinancial commitments of R$ 17,304).
Itaú IPCA  72,000   72,000   95,351   96,249   21,159   22,086 
Santander IPCA  160,714   -   155,931   -   322   - 
                           
Payable                          
Floating rate    (2,083,238)  (1,412,838)  (2,148,818)  (1,509,659)  (66,145)  (55,545)
Citibank CDI  (381,230)  (181,230)  (377,847)  (180,418)  (7,574)  (3,765)
Votorantim CDI  (2,464)  (7,744)  (7,335)  (21,336)  (3,788)  (12,025)
Banco do Brasil CDI  -   (258,900)  -   (287,686)  -   - 
HSBC CDI  (100,000)  -   (98,891)  -   (2.727)  - 
Bradesco CDI  (487,169)  (418,077)  (537,975)  (463,910)  (21.932)  (26,273)
Itaú CDI  (208,454)  (103,680)  (215,479)  (105,893)  (2,855)  (333)
Santander CDI  (460,714)  -   (456,982)  -   (13.240)  - 
JP Morgan CDI  (443,207)  (443,207)  (454,309)  (450,416)  (14.029)  (13,149)
                           
Foreign exchange    (224,911)  (179,533)  (309,221)  (238,422)  (3,125)  (586)
Bradesco LIBOR US$  (179,533)  (179,533)  (264,615)  (238,422)  (2.687)  (586)
Bradesco US$  (15,530)  -   (15,429)  -   -   - 
Itaú EUR  (5,709)  -   (5,811)  -   (65)  - 
Itaú US$  (24,139)  -   (23,366)  -   (373)  - 
                           
        Receivables           419,151   327,387 
        Payables           (69,270)  (56,131)
        Receivables, net       349,881   271,256 

b)CDI percentage Swap x foreign currency (Euro and Dollar) (R$ 83,192 in Euro and R$ 3,876 in U.S. Dollars) swap contracts with maturities until March 31, 2011, with objective of hedging exchange variation for amounts receivable in Euro (book value of R$84,122) and Dollar (book value of R$ 5,632).


The expected maturities of swap contracts as of December 31, 2010 is as follows
a) Swaps of foreign currency (USD) vs. CDI (R$1,456,015) – swap transactions contracted with different maturity dates until 2019, to hedge against foreign exchange variation for loans in USD (financial debt carrying amount of R$1,394,523).

b) Swap of foreign currency (Euro and Dollar) and (CDI vs. EUR) (R$85,775) – swap contracts entered into with maturities until February 27, 2014, in order to hedge against foreign exchange variation for net amounts payable in Euro and Dollar (carrying amount of R$80,821 in dollar and R$8,043 in euro).

c) Swap IPCA vs. CDI percentage (R$95,351) – swap transactions with annual maturity dates until 2014 to hedge against the cash flow identical to the debentures (4th issue – 3rd series) pegged to the IPCA (market value R$95,351).

d) Swaps of TJLP vs. CDI (R$677,004) – swap transactions contracted with maturity dates until 2019, to hedge against foreign exchange variation of TJLP for loans with the BNDES (financial debt carrying amount of R$699,417).

e) Swap IPCA vs. CDI (R$155,931) – swap transactions maturing in 2033 for the purpose of protecting from the IPCA variation risk of finance lease (market balance of R$156,224).

The expected maturities of swap contracts as of December 31, 2013 are as follows:


Swap contracts Maturity    
  2011  2012  2013  
2014
Thereafter
  
Amount payable/ receivable at 12/31/2010
 
                
Foreign Currency x CDI  (8,805)  (7,933)  (7,265)  (3,344)  (27,347)
BES  (4,530)  -   -   -   (4,530)
VOTORANTIM  (4,275)  (7,933)  (7,265)  (3,344)  (22,817)
                     
CDI X Foreign Currency  (530)  -   -   -   (530)
CITIBANK  (39)  -   -   -   (39)
BRADESCO  (478)  -   -   -   (478)
HSBC  (13)  -   -   -   (13)

Swap contract Maturity    
  2014  2015  2016  2017 onwards  Receivables (payables) at 12.31.13 
Foreign currency vs.CDI
  26,886   212,029   18,986   89,945   347,846 
Votorantim  (3,788)  -   -   -   (3,788)
Bradesco  (14,839)  7,308   18,986   89,945   101,400 
JP Morgan  (14,029)  204,721   -   -   190,692 
Citibank  59,276   -   -   -   59,276 
Itaú  266   -   -   -   266 
                     
CDI vs. Foreign currency
  (152)  -   -   -   (152)
Itaú  (241)  -   -   -   (241)
Bradesco  89   -   -   -   89 
                     
FORWARD  (197)  -   -   -   (197)
Itaú  (197)  -   -   -   (197)
                     
TJLP vs. CDI
  (2,703)  (6,172)  (5,247)  1,958   (12,164)
Citibank  (792)  (1,774)  (1,506)  553   (3,519)
HSBC  (566)  (994)  (825)  210   (2,175)
Santander  (779)  (2,410)  (2,091)  985   (4,295)
Itaú  (566)  (994)  (825)  210   (2,175)
                     
IPCA vs. CDI
  21,201   35   (11)  (6,677)  14,548 
Itaú  21,159   -   -   -   21,159 
Santander  42   35   (11)  (6,677)  (6,611)
                     
Total  45,035   205,892   13,728   85,226   349,881 

For the purpose of preparing the consolidated financial statements, the Company and its subsidiary adopted hedge accounting only for its foreign currency Xswaps vs. CDI, IPCA vs. CDI and TJLP vs. CDI swap operationstransactions providing financial debt hedge. Under this methodology, both the derivative and the risk covered are stated at fair value.

At December 31, 2013 and 2012, ineffectiveness amounted to R$965 and R$2,188, respectively.

For the yearyears ended December 31, 2010,2013 and 2012, derivative operations generated a net consolidated loss of R$2,179 (note 25). At December 31, 2010, currency hedge transactions generated a net consolidated lossgain of R$2,260. On June 30, 2010 the Company settled its operations involving swap – CDI + spread vs %CDI, in the principal amount of104,728 and R$1,500,000,115,196, respectively, according to cover fixed debentures spread, which generated gains of R$80.Note 29.

AtAs of December 31, 2010, the balance of2013, consolidated balances were R$166 is419,151 recorded asin assets and R$28,044 as69,270 in liabilities recognizingto recognize the derivatives position of derivatives as ofat that date.

Sensitivity analysis of the Company’s risk variables
 
 

Sensitivity analysis of the Company’s risk variables

CVM DeliberationRule No. 604/09 requires listed companies to disclose, in addition to the provisions of Technical Pronouncement CPC No. 40 - Financial Instruments: Disclosure (equivalent to IFRS 7), a table showing the sensitivity analysis of each type of market risk inherent in financial instruments considered relevantsignificant by management and to which the Company is exposed at the closing date of each reporting period, including all operations involving derivative financial instruments.

In compliance with the foregoing, all the operations involving derivative financial instruments were evaluated considering a probable scenario and two scenarios that may adversely impact the Company.

The assumption taken into consideration under the probable scenario was to keep, the maturity date of each transaction, what has been signaled by the market through BM&FBovespa market curves (currencies and interest rates). Accordingly, the probable scenario does not provide for any impact on the fair value of the derivative financial instruments mentioned above. For scenarios II and III, risk variables contemplated 25% and 50% deterioration, respectively, pursuant to the applicable CVM instruction.ruling.

Considering that the Company has derivative instruments only to cover its assets and liabilities in foreign currency, the changes in scenarios are offset by changes in the related hedged items, thus indicating that the effects are practicallynearly null. For these operations, the Company reported the value of the hedged item and of the derivative financial instrument onin separate rowslines in the sensitivity analysis table in order to provide information on the Company’sconsolidated net exposure for each of the three scenarios mentioned, scenarios, as shown below:follows:


Sensitivity analysis – Net exposure


Consolidated
Transaction Risk Probable Deterioration 25%Deterioration 50%
Hedge (receivable) Derivatives (Risk of USD devaluation) 888,723 1,117,006 1,347,808
Debt in USD Debts (Risk of USD devaluation) (888,723) (1,117,006) (1,347,808)
  Net exposure - - -
         
Hedge (payable) Derivatives (Risk of EUR devaluation) 12,583 15,807 18,974
Accounts payable in EUR Accounts payable in EUR (Risk of EUR devaluation) (19,875) (24,844) (29,813)
Accounts receivable in EUR Accounts payable in EUR (Risk of EUR devaluation 11,833 14,791 17,749
  Net exposure 4,541 5,754 6,910
         
Hedge (receivable) Derivatives (Risk of USD devaluation) 73,192 91,219 109,513
Accounts payable in USD Debt (Risk of USD devaluation) (122,891) (153,613) (184,336)
Accounts receivable in USD Debt (Risk of USD devaluation) 42,070 52,587 63,105
  Net exposure (7,629) (9,807) (11,718)
         
Hedge (receivable) Derivatives (Risk of IPCA decrease) 95,351 95,593 96,349
Debt in IPCA Debts (Risk of IPCA increase) (95,351) (95,593) (96,349)
  Net exposure - - -
         
Hedge (receivable) Derivatives (Risk of UMBND decrease) 559,628 713,146 872,705
Debt in UMBND Debts (Risk of UMBND increase) (554,739) (706,896) (865,032)
  Net exposure 4,889 6,250 7,673
         
Hedge (receivable) Derivatives (Risk of TJLP decrease) 677,004 729,556 782,191
Debt in TJLP Debts (Risk of TJLP increase) (677,004) (729,556) (782,191)
 
 

 
Sensitivity analysis – Net exposure
  Net exposure - - -
         
Hedge (CDI payable)        
Hedge USD (payable) Derivatives (Risk of CDI increase) (642,543) (641,909) (641,298)
Hedge USD and EUR (payable and receivable)   (85,556) (85,534) (85,512)
Hedge UMBND (payable) Derivatives (Risk of CDI increase) (458,528) (465,691) (472,064)
Hedge TJLP (payable) Derivatives (Risk of CDI increase) (689,170) (690,082) (690,912)
Hedge IPCA (payable) Derivatives (Risk of CDI increase) (74,192) (74,346) (74,496)
  Net exposure (1,949,989) (1,957,562) (1,964,282)
         
Total net exposure in each scenario   (1,948,188) (1,955,365) (1,961,417)
         
Net effect on variation of current fair value   - (7,177) (13,229)


Operation Risk Probable  25% Decrease  50% Decrease 
            
Hedge  (Assets) Derivatives (Risk of USD decrease)  17,306   21,887   26.578 
USD-denominated debt Debts (Risk of USD increase)  (17,304)  (21,885)  (26.577)
  Net Exposure  2   2   1 
               
Hedge (Liabilities) Derivatives (Risk of EUR increase)  (83,192)  (104,130)  (125.125)
Non-financial assets in EUR Asset (Risk of EUR decrease)  84,122   105,153   126.183 
  Net Exposure  930   1,023   1.058 
               
Hedge (Liabilities) Derivatives (risk of USD increase)  (3,876)  (4,847)  (5.818)
Non-financial assets in USD Asset (Risk of USD decrease)  5,632   7,041   8.449 
  Net Exposure  1,756   2,194   2.631 
               
Hedge (Assets - CDI) 
Derivatives (Risk of CDI decrease)
Net Exposure
  41,886   40,317   38.653 
               
Total net exposure in each scenario  44.574   43,535   42,344 
               
Effect on changes in fair value, net  -   (1,039)  (2,230)

Assumptions for sensitivity analysis of sensitivity
Risk variable Probable  Deterioration 25%  Deterioration 50% 
USD  2.3426   2.9283   3.5139 
EUR  3.2307   4.0384   4.846 
IPCA  0.057   0.0713   0.0855 
JPY  2.23%  2.79%  3.35%
CDI  9.77%  12.21%  14.66%
UMBND  0.0458   0.0572   0.0686 
URTJLP  197.41%  246.76%  296.11%

Risk variable Probable 25% Decrease 50% Decrease
USD 1.6662 2.0828 2.4993
EUR 2.2264 2.7830 3.3396
CDI 10.64% 13.30% 15.96%

To determine the net exposure of the sensibility analysis, all derivatives were considered at market value and only (hedged elements)hedged elements classified under the hedge accounting method were also considered at fair value.

The fair values shown in the table above are based on the status of the portfolio as of December 31, 2010,2013, not reflecting an estimated realization in view of the market dynamics, always monitored by the Company. The use of different assumptions may significantly impact estimates.

* * * * * * * * * * * * * * * * *
37.Commitments and guarantees (Rentals)
Milton Shigueo Takarada
AccountantThe Company and its subsidiary rent equipment, facilities, and several stores, administrative buildings, and sites where the radio-base stations are located, through several operating agreements maturing on different dates, with monthly payments. As of December 31, 2013, total amount equivalent to the full contractual period is R$5,847,391 and R$10,302,962, for Company and consolidated, respectively.
CRC - 1SP138816/O-8
* * * * * * * * * * * * * * * * *The aging list of commitments referring to rental of stores, administrative buildings and sites under non-cancellable contracts is as follows:


Up to one year2,416,820
From one to five years4,365,685
More than five years3,520,457
Total10,302,962
38.Subsequent Events

On February 25, 2014, the Board of Directors of the Company approved the appropriation of dividends of R$ 1,043,000, based on the existing  profits in the balance of the fourth quarterly  of 2013, to common and preferred shareholders who were registered in the Company’s books at the end of the day March 10, 2014. The payment of dividends will begin on March 27, 2014.
 
 
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