Document and Entity Information
Document and Entity Information - shares | 12 Months Ended | |
Dec. 31, 2021 | Feb. 10, 2022 | |
Document Information [Line Items] | ||
Document Type | 20-F | |
Document Registration Statement | false | |
Document Annual Report | true | |
Document Transition Report | false | |
Document Shell Company Report | false | |
Entity File Number | 001-39968 | |
Entity Registrant Name | TELUS International (Cda) Inc. | |
Entity Incorporation, State or Country Code | A1 | |
Entity Address, Address Line Two | Floor 7 | |
Entity Address, Address Line One | 510 West Georgia Street | |
Entity Address, City or Town | Vancouver | |
Entity Address, State or Province | BC | |
Entity Address, Postal Zip Code | V6B 0M3 | |
Entity Address, Country | CA | |
Title of 12(b) Security | Subordinate voting share, no par value | |
Trading Symbol | TIXT | |
Security Exchange Name | NYSE | |
Entity Common Stock, Shares Outstanding | 66,046,364 | |
Entity Well-known Seasoned Issuer | No | |
Entity Voluntary Filers | No | |
Entity Current Reporting Status | Yes | |
Entity Interactive Data Current | Yes | |
Entity Filer Category | Large Accelerated Filer | |
Entity Emerging Growth Company | false | |
ICFR Auditor Attestation Flag | true | |
Document Accounting Standard | International Financial Reporting Standards | |
Entity Shell Company | false | |
Document Period End Date | Dec. 31, 2021 | |
Entity Central Index Key | 0001825155 | |
Current Fiscal Year End Date | --12-31 | |
Document Fiscal Year Focus | 2021 | |
Document Fiscal Period Focus | FY | |
Amendment Flag | false | |
Business Contact | ||
Document Information [Line Items] | ||
Entity Address, Address Line Two | Floor 7 | |
Entity Address, Address Line One | 510 West Georgia Street | |
Entity Address, City or Town | Vancouver | |
Entity Address, State or Province | BC | |
Entity Address, Postal Zip Code | V6B 0M3 | |
Contact Personnel Name | Michel Belec | |
City Area Code | 604 | |
Local Phone Number | 695-6400 |
Audit Information
Audit Information | 12 Months Ended |
Dec. 31, 2021 | |
Auditor Information [Abstract] | |
Auditor Name | Deloitte LLP |
Auditor Location | Toronto, Canada |
Auditor Firm ID | 1208 |
Consolidated Statements of Inco
Consolidated Statements of Income and Comprehensive Income - USD ($) shares in Millions, $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Statement of comprehensive income [abstract] | |||
REVENUE | $ 2,194 | $ 1,582 | $ 1,020 |
OPERATING EXPENSES | |||
Salaries and benefits | 1,222 | 947 | 617 |
Goods and services purchased | 432 | 244 | 177 |
Share-based compensation | 75 | 29 | 13 |
Acquisition, integration and other | 23 | 59 | 7 |
Depreciation | 115 | 99 | 73 |
Amortization of intangible assets | 142 | 83 | 19 |
Total | 2,009 | 1,461 | 906 |
OPERATING INCOME | 185 | 121 | 114 |
OTHER (INCOME) EXPENSES | |||
Changes in business combination-related provisions | 0 | (74) | (14) |
Interest expense | 44 | 46 | 36 |
Foreign exchange gain | (1) | (2) | (3) |
INCOME BEFORE INCOME TAXES | 142 | 151 | 95 |
Income taxes | 64 | 48 | 26 |
NET INCOME | 78 | 103 | 69 |
Items that may subsequently be reclassified to income | |||
Change in unrealized fair value of derivatives designated as cash flow hedges | 40 | (50) | 0 |
Exchange differences arising from translation of foreign operations | (95) | 124 | (3) |
Total items that may subsequently be reclassified to income | (55) | 74 | (3) |
Item that will not be subsequently reclassified to income | |||
Employee defined benefit plan re-measurements | 0 | 0 | (3) |
Total items never subsequently reclassified to income | (55) | 74 | (6) |
COMPREHENSIVE INCOME | $ 23 | $ 177 | $ 63 |
EARNINGS PER SHARE | |||
Basic earnings per share (in dollars per share) | $ 0.30 | $ 0.46 | $ 0.36 |
Diluted earnings per share (in dollars per share) | $ 0.29 | $ 0.46 | $ 0.36 |
TOTAL WEIGHTED AVERAGE COMMON SHARES OUTSTANDING | |||
Basic (in shares) | 264 | 224 | 190 |
Diluted (in shares) | 267 | 226 | 190 |
Consolidated Statements of Fina
Consolidated Statements of Financial Position - USD ($) $ in Millions | Dec. 31, 2021 | Dec. 31, 2020 |
Current assets | ||
Cash and cash equivalents | $ 115 | $ 153 |
Accounts receivable | 414 | 296 |
Due from affiliated companies | 53 | 49 |
Income and other taxes receivable | 6 | 18 |
Prepaid expenses | 36 | 23 |
Current derivative assets | 3 | 2 |
Total | 627 | 541 |
Non-current assets | ||
Property, plant and equipment, net | 405 | 362 |
Intangible assets, net | 1,158 | 1,323 |
Goodwill | 1,380 | 1,428 |
Deferred income taxes | 23 | 7 |
Other long-term assets | 33 | 34 |
Total | 2,999 | 3,154 |
Total assets | 3,626 | 3,695 |
Current liabilities | ||
Accounts payable and accrued liabilities | 327 | 252 |
Due to affiliated companies | 71 | 31 |
Income and other taxes payable | 67 | 91 |
Advance billings and customer deposits | 7 | 8 |
Current portion of provisions | 2 | 17 |
Current maturities of long-term debt | 328 | 92 |
Current portion of derivative liabilities | 5 | 1 |
Total | 807 | 492 |
Non-current liabilities | ||
Provisions | 10 | 24 |
Long-term debt | 820 | 1,674 |
Derivative liabilities | 17 | 57 |
Deferred income taxes | 305 | 324 |
Other long-term liabilities | 12 | 13 |
Total | 1,164 | 2,092 |
Total liabilities | 1,971 | 2,584 |
Owners’ equity | 1,655 | 1,111 |
Total liabilities and owners’ equity | 3,626 | 3,695 |
Contingent Liabilities |
Consolidated Statements of Chan
Consolidated Statements of Changes in Owners' Equity - USD ($) shares in Thousands, $ in Millions | Total | Share capital | Contributed surplus | Retained earnings (deficit) | Accumulated other comprehensive income (loss) |
Beginning balance (in shares) at Dec. 31, 2018 | 190,000 | ||||
Beginning balance at Dec. 31, 2018 | $ 182 | $ 284 | $ 0 | $ (123) | $ 21 |
Net income | 69 | 69 | |||
Other comprehensive loss | (6) | (6) | |||
Ending balance (in shares) at Dec. 31, 2019 | 190,000 | ||||
Ending balance at Dec. 31, 2019 | 245 | $ 284 | 0 | (54) | 15 |
Net income | 103 | 103 | |||
Other comprehensive loss | 74 | 74 | |||
Excess of fair value of consideration paid over the carrying value of business acquired | (16) | (16) | |||
Ending balance (in shares) at Dec. 31, 2020 | 245,000 | ||||
Ending balance at Dec. 31, 2020 | 1,111 | $ 989 | 0 | 33 | 89 |
Net income | 78 | 78 | |||
Other comprehensive loss | (55) | (55) | |||
Number of shares issued in public offering (in shares) | 21,000 | ||||
Subordinate Voting Shares issued in public offering | 525 | $ 525 | |||
Share issuance costs, net of taxes | (25) | (25) | |||
Withholding taxes on net share settlement of equity awards | (6) | (2) | 0 | (4) | |
Share-based compensation | 27 | $ 3 | 24 | ||
Ending balance (in shares) at Dec. 31, 2021 | 266,000 | ||||
Ending balance at Dec. 31, 2021 | $ 1,655 | $ 1,490 | $ 24 | $ 107 | $ 34 |
Consolidated Statements of Cash
Consolidated Statements of Cash Flows - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
OPERATING ACTIVITIES | |||
Net income | $ 78 | $ 103 | $ 69 |
Adjustments: | |||
Depreciation and amortization | 257 | 182 | 92 |
Interest expense | 44 | 46 | 36 |
Income taxes | 64 | 48 | 26 |
Share-based compensation | 75 | 29 | 13 |
Changes in business combination-related provisions | 0 | (74) | (13) |
Change in market value of derivatives and other | 0 | 32 | 1 |
Net change in non-cash operating working capital | (69) | 1 | (28) |
Share-based compensation payments | (45) | (14) | (11) |
Interest paid | (29) | (34) | (15) |
Income taxes paid, net | (93) | (56) | (28) |
Cash provided by operating activities | 282 | 263 | 142 |
INVESTING ACTIVITIES | |||
Cash payments for capital assets | (99) | (60) | (53) |
Cash payments for acquisitions, net of cash acquired | (11) | (1,742) | 0 |
Payment to acquire non-controlling interest in subsidiary | 0 | (70) | (51) |
Cash used in investing activities | (110) | (1,872) | (104) |
FINANCING ACTIVITIES | |||
Shares issued | 527 | 656 | 0 |
Share issuance costs | (34) | 0 | 0 |
Withholding taxes paid related to net share settlement of equity awards | (5) | 0 | 0 |
Repayment of long-term debt | (765) | (819) | (96) |
Proceeds from long-term debt | 71 | 1,854 | 72 |
Cash (used in) provided by financing activities | (206) | 1,691 | (24) |
Effect of exchange rate changes on cash and cash equivalents | (4) | (9) | 0 |
CASH POSITION | |||
(Decrease) increase in cash and cash equivalents | (38) | 73 | 14 |
Cash and cash equivalents, beginning of year | 153 | 80 | 66 |
Cash and cash equivalents, end of year | $ 115 | $ 153 | $ 80 |
Notes to Consolidated Financial
Notes to Consolidated Financial Statements | 12 Months Ended |
Dec. 31, 2021 | |
Notes to Consolidated Financial Statements | |
Notes to Consolidated Financial Statements | TELUS International (Cda) Inc. (TELUS International) is a leading digital customer experience innovator that designs, builds and delivers next-generation solutions for global and disruptive brands. TELUS International was incorporated under the Business Corporations Act (British Columbia) on January 2, 2016, and is a subsidiary of TELUS Corporation. TELUS International maintains its registered office at 510 West Georgia Street, Vancouver, British Columbia. The terms we , us , our or ourselves are used to refer to TELUS International and, where the context of the narrative permits or requires, its subsidiaries. Additionally, the term TELUS Corporation is a reference to TELUS Corporation, and where the context of the narrative permits or requires, its subsidiaries, excluding TELUS International. |
Summary of significant accounti
Summary of significant accounting policies | 12 Months Ended |
Dec. 31, 2021 | |
Summary of significant accounting policies | |
Summary of significant accounting policies | Summary of significant accounting policies (a) Basis of presentation Our consolidated financial statements are expressed in United States dollars. The generally accepted accounting principles that we use are International Financial Reporting Standards as issued by the International Accounting Standards Board (IFRS-IASB). Generally accepted accounting principles require that we disclose the accounting policies we have selected in those instances where we have been obligated to choose from among various generally accepted accounting principle-compliant accounting policies. In certain other instances, including where no selection among policies is allowed, we are also required to disclose how we have applied certain accounting policies. In our assessment, all of our required accounting policy disclosures are not equally significant for us, as set out in the accompanying table; their relative significance to us will evolve over time as we do. In connection with our initial public offering (IPO) on February 3, 2021 and related 4.5-for-one share subdivision, we have retrospectively adjusted all per share and number of share amounts presented in these consolidated financial statements (see Note 18 ). In our consolidated statements of income and other comprehensive income, we have reclassified share-based compensation expense previously included in employee benefits to share-based compensation. In addition, we have reclassified certain costs previously included in goods and services purchased to acquisition, integration and other, which are costs that primarily relate to costs incurred in connection with business acquisitions. We believe this presentation provides a more useful presentation of the classification of expenses. All amounts presented for comparative periods have been reclassified to conform with current year presentation. These consolidated financial statements were authorized by our Board of Directors fo r issue on February 10, 2022 . Accounting policy requiring a more Accounting policy Yes No General application (a) Basis of presentation X (b) Consolidation X (c) Use of estimates and judgments X (d) Financial instruments—recognition and measurement X (e) Hedge accounting X Results of operations focused (f) Revenue recognition X (g) Depreciation, amortization and impairment X (h) Translation of foreign currencies X (i) Income and other taxes X (j) Share-based compensation X (k) Employee future benefit plans X Financial position focused (l) Cash and cash equivalents X (m) Property, plant and equipment; intangible assets X (n) Lease liabilities X (o) Business combinations X (b) Consolidation Our consolidated financial statements include our accounts and the accounts of all of our subsidiaries. Our principal subsidiaries are: TELUS International (U.S.) Corp.; Xavient Digital LLC; CallPoint New Europe EAD; TELUS International Services Limited; TELUS International Philippines Inc.; Voxpro Limited; TELUS International Germany GmbH; and TELUS International AI Inc. Our financing arrangements and those of our subsidiaries do not impose restrictions on inter-corporate dividends, but external dividends are restricted based upon total net debt to earnings before interest, income taxes, depreciation and amortization (EBITDA) ratios, all as defined by our financing arrangements. On a continuing basis, we review our corporate organization and effect changes as appropriate so as to enhance the value of TELUS International. This process can, and does, affect which of our subsidiaries are considered principal subsidiaries at any particular point in time. (c) Use of estimates and judgments The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates (including about the future effects of the COVID-19 pandemic), assumptions and judgments that affect: the reported amounts of assets and liabilities at the date of the financial statements; the disclosure of contingent assets and liabilities at the date of the financial statements; and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Estimates Examples of the significant estimates and assumptions that we make and their relative significance and degree of difficulty are as follows: Judgments Examples of our significant judgments, apart from those involving estimation, include the following: • Assessments about whether line items are sufficiently material to warrant separate presentation in the primary financial statements and, if not, whether they are sufficiently material to warrant separate presentation in the financial statement notes. In the normal course, we make changes to our assessments regarding presentation materiality so that they reflect current economic conditions. Due consideration is given to the view that it is reasonable to expect differing opinions of what is, and is not, material. • In respect of revenue-generating transactions, generally we must make judgments that affect the timing of the recognition of revenue as it relates to assessing when we have satisfied our performance obligations to our customers, either at a point in time or over a period of time. • The preparation of our financial statements in accordance with generally accepted accounting principles requires management to make judgments that affect the financial statement disclosure of information regularly reviewed by our chief operating decision maker used to make resource allocation decisions and to assess performance, as further discussed in Note 24 . A significant judgment we make is that our cash flows are sufficiently indistinguishable given our global operating model, resulting in a single operating and reporting segment. • Determination of the functional currency of each subsidiary involves significant judgment. The determination of functional currency affects the carrying value of non-current assets included in the statement of financial position and, as a consequence, the amortization of those assets, as well as the exchange gains and losses recorded in the consolidated statement of comprehensive income and the consolidated statement of equity. • The decision to depreciate and amortize any property, plant, equipment and intangible assets that are subject to amortization on a straight-line basis, as we believe that this method reflects the consumption of resources related to the economic lifespan of those assets better than an accelerated method and is more representative of the economic substance of the underlying use of those assets. • In connection with the annual impairment testing of goodwill, there are instances where we must exercise judgment in the determination of our cash generating unit. A significant judgment that we make is that each geographic area in which we operate is insufficiently distinct, making it impractical to objectively distinguish the cash flows of each region. As such, each region is not an individual cash generating unit. • In respect of claims and lawsuits, as discussed further in Note 19(b) , the determination of whether an item is a contingent liability or whether an outflow of resources is probable and thus needs to be accounted for as a provision. (d) Financial instruments—recognition and measurement In respect of the recognition and measurement of financial instruments, we have adopted the following policies: • Derivatives that are part of an established and documented cash flow hedging relationship are accounted for as held for hedging. We believe that classification as held for hedging results in a better matching of the change in the fair value of the derivative financial instrument with the risk exposure being hedged. • Derivatives that are not part of a documented cash flow hedging relationship are accounted for as held for trading and thus are measured at fair value through net income. • Transaction costs, other than in respect of items held for trading, are added to the initial fair value of the acquired financial asset or financial liability. We have selected this method as we believe that it results in a better matching of the transaction costs with the periods in which we benefit from the transaction costs. (e) Hedge accounting Hedge accounting The purpose of hedge accounting, in respect of our designated hedging relationships, is to ensure that counterbalancing gains and losses are recognized in the same periods. We have chosen to apply hedge accounting as we believe that it is more representative of the economic substance of the underlying transactions. In order to apply hedge accounting, a high correlation (which indicates effectiveness) is required in the offsetting changes in the risk-associated values of the financial instruments (the hedging items) used to establish the designated hedging relationships and all, or a part, of the asset, liability or transaction having an identified risk exposure that we have taken steps to modify (the hedged items). We assess the anticipated effectiveness of designated hedging relationships at inception and their actual effectiveness for each reporting period thereafter. We consider a designated hedging relationship to be effective if the following critical terms match between the hedging item and the hedged item: the notional amount of the hedging item and the principal amount of the hedged item; maturity dates; payment dates; and interest rate index (if, and as, applicable). Any ineffectiveness, such as would result from a difference between the notional amount of the hedging item and the principal amount of the hedged item, or from a previously effective designated hedging relationship becoming ineffective, is reflected in the consolidated statements of income and other comprehensive income as Interest expense if in respect of long-term debt, or as Goods and services purchased if in respect of future purchase commitments. Hedging assets and liabilities In the application of hedge accounting, an amount (the hedge value) is recorded in the consolidated statement of financial position in respect of the fair value of the hedging items. The net difference, if any, between the amounts recognized in the determination of net income and the amounts necessary to reflect the fair value of the designated cash flow hedging items recorded in the consolidated statement of financial position is recognized as a component of Other comprehensive income. In the application of hedge accounting to the finance costs arising from interest paid on our long-term debt, the amount recognized in the determination of net income is the amount that counterbalances the difference between interest calculated at a variable interest rate, and the fixed interest rate as per our credit facility. (f) Revenue recognition General Our solutions involve delivery of multiple services and products that occur at different points in time and/or over different periods of time. These arrangements may contain multiple performance obligations and the transaction price is measured and allocated among the performance obligations based upon their relative stand-alone selling price. Our relevant revenue recognition policies are then applied to the performance obligations. Multiple contracts with a single customer are normally accounted for as separate arrangements. In instances where multiple contracts are entered into with a customer in a short period of time, the contracts are reviewed as a group to ensure that, as with multiple performance obligation arrangements, their relative stand-alone selling prices are appropriate. Our revenues are recorded net of any value-added and/or sales taxes billed to the customer concurrent with a revenue-generating transaction. Discounts and rebates are recorded as a reduction to revenue rather than as an expense. We recognize revenues for each accounting period as services are provided, based on fees earned per-productive hour or per transaction. Fees are invoiced to customers on a regular basis. Advance billings are recorded when a billing occurs prior to provision of the associated services; such advance billings are recognized as revenue in the period in which the services are provided. (g) Depreciation, Amortization and Impairment Depreciation and amortization Property, plant, and equipment, including right-of-use lease assets, are depreciated on a straight-line basis over their estimated useful lives. Depreciation includes amortization of right-of-use lease assets and amortization of leasehold improvements. Leasehold improvements are normally amortized over the lesser of their expected average service life or the term of the lease. Intangible assets with finite lives are amortized on a straight-line basis over their estimated useful lives, which are reviewed at least annually and adjusted as appropriate. Estimated useful lives for our property, plant and equipment and right-of-use assets subject to depreciation are as follows: Estimated Computer hardware and network assets 2 to 10 years Buildings and leasehold improvements 5 to 20 years Furniture and equipment 3 to 7 years Right-of-use lease assets 3 to 20 years Estimated useful lives for our intangible assets subject to amortization are as follows: Estimated Customer contracts and related customer relationships 4 to 15 years Software 3 to 7 years Brand 3 years Standard operating procedures 5 years Crowdsource assets 8 years Impairment—general Impairment testing compares the carrying values of the assets or cash generating units being tested with their recoverable amounts (the recoverable amount being the greater of an asset’s value-in-use or its fair value less costs to sell). Impairment losses are immediately recognized, to the extent that the carrying value of an asset exceeds its recoverable amount. Should the recoverable amounts for impaired assets subsequently increase, the impairment losses previously recognized (other than in respect of goodwill) may be reversed to the extent that the reversal is not a result of “unwinding the discount” and that the resulting carrying values do not exceed the carrying values that would have been the result if no impairment losses had been previously recognized. Impairment—property, plant and equipment; intangible assets subject to amortization In our assessment of estimated useful lives of assets, we consider such items as the timing of technological obsolescence, competitive pressures and future infrastructure utilization plans. These considerations could indicate that the carrying value of an asset may not be recoverable. If the carrying value of an asset were not considered recoverable, an impairment loss is recorded. Impairment—goodwill We assess the carrying value of goodwill each period for indicators of impairment, and an impairment test is performed when an indicator exists. At a minimum, goodwill is tested annually for impairment on October 1. We assess our goodwill by comparing the recoverable amount of our business to its carrying value. To the extent that the carrying value exceeds its recoverable amount, the excess amount is recorded as an impairment charge in the period. (h) Translation of foreign currencies Trade transactions completed in foreign currencies are translated into United States dollars at the rates of exchange prevailing at the time of the transactions. Monetary assets and liabilities denominated in foreign currencies are translated into United States dollars at the rate of exchange in effect at the statement of financial position date, with any resulting gain or loss recorded to Foreign exchange in the consolidated statement of income and other comprehensive income. We have foreign subsidiaries that do not have the United States dollar as their functional currency. Foreign exchange gains and losses arising from the translation of these foreign subsidiaries’ accounts into United States dollars are reported as a component of other comprehensive income. (i) Income and other taxes We follow the liability method of accounting for income taxes. Under this method, current income taxes are recognized for the estimated income taxes payable for the current year. Deferred income tax assets and liabilities are recognized for temporary differences between the tax and accounting bases of assets and liabilities, and also for the benefit of losses available to be carried forward to future years for tax purposes that are more likely than not to be realized. The amounts recognized in respect of deferred income tax assets and liabilities are based upon the expected timing of the reversal of temporary differences or usage of tax losses and application of the substantively enacted tax rates at the time of reversal or usage. We account for any changes in substantively enacted income tax rates affecting deferred income tax assets and liabilities in full in the period in which the changes are substantively enacted. We account for changes in the estimates of tax balances for prior years as estimate revisions in the period in which the changes in estimates arise; we have selected this approach as its emphasis on the statement of financial position is more consistent with the liability method of accounting for income taxes. Our operations are complex and the related domestic and foreign tax interpretations, regulations, legislation and jurisprudence are continually changing. As a result, there are usually some tax matters in question that result in uncertain tax positions. We recognize the income tax benefit of an uncertain tax position when it is more likely than not that the ultimate determination of the tax treatment of the position will result in that benefit being realized; however, this does not mean that tax authorities cannot challenge these positions. We accrue an amount for interest charges on current tax liabilities that have not been funded, which would include interest and penalties arising from uncertain tax positions. We include such charges in the consolidated statement of income and other comprehensive income as a component of income tax expense. (j) Share-based compensation General Share-based compensation awards issued to certain of our employees include phantom and equity restricted share units, and phantom and equity share options. We recognize a share-based compensation expense in respect of these plans based on the fair value of the awards. Generally, the compensation expense of the award is recognized on a straight-line basis over the vesting of the award subject to continued service with us through the vesting date. A compensation expense is recognized for awards containing performance conditions only to the extent that it is probable that those performance conditions will be met and based on the expected achievement factor. Adjustments are made to reflect expected and actual forfeitures during the vesting period due to failure to satisfy service conditions or performance conditions against the original compensation expense recognized. Subsequent to our IPO (see Note 18 ), we have two classes of shares outstanding: multiple voting shares and subordinate voting shares. Shares issued for equity-settled awards are subordinate voting shares. Restricted share units Restricted share units are accounted for as equity instruments if they will be equity-settled, or liability instruments if they will be cash-settled. For equity-accounted awards, we recognize and measure compensation expense based on the grant date fair value, which is determined to be equal to the market price of one TELUS International subordinate voting share or TELUS Corporation common share. Fair value is not subsequently re-measured unless the conditions on which the award was granted are modified. For liability-accounted awards, we accrue a liability equal to the product of the number of vesting restricted share units multiplied by the market price of one TELUS International subordinate voting share at the end of the reporting period. A mark-to-market adjustment is recorded each period based on changes in the market price of shares. Share option awards Share option awards are accounted for as equity instruments if they will be equity-settled, or liability instruments if they are cash-settled. For equity-accounted awards, we recognize and measure compensation expense based on the grant date fair value, which is determined using the Black-Scholes option pricing model. Fair value is not subsequently re-measured unless the conditions on which the award was granted are modified. Proceeds arising from the exercise of equity-accounted share option awards are recognized as an increase to share capital, as are the recognized grant-date fair values of the exercised share option awards. For liability-accounted awards, we recognize and measure compensation expense based on the fair value of the award at the end of each reporting period, which is determined using the Black-Scholes option pricing model. The Black-Scholes option pricing model requires the input of certain assumptions, some of which are highly subjective, including the expected volatility of the price of our common shares, the expected term of the option and the expected dividend yield of our shares. These estimates involve inherent uncertainties and the application of management’s judgment. If factors change and different assumptions are used, our share-based compensation expense could be materially different in future periods. (k) Employee future benefit plans The Company records annual amounts relating to its defined benefit plan based on calculations that incorporate various actuarial and other assumptions, including discount rates, mortality, compensation increase and turnover rates. When the defined benefit plan’s key assumptions fluctuate relative to their immediately preceding year-end values, such actuarial gains or losses are recognized in other comprehensive income. We participate in defined benefit pension plans that share risks between TELUS Corporation and its subsidiaries as well as unfunded, non-contributory retirement plans of TELUS International and its subsidiaries. TELUS Corporation’s policy is to charge us our participant-based net defined benefit pension cost, as measured in accordance with IAS 19 , Employee Benefits , which are actuarially determined using the accrued benefit method pro-rated on service and management’s best estimates of salary escalation and the retirement ages of employees. In the determination of net income, net interest for each plan, which is the product of the plan’s surplus (deficit) multiplied by the discount rate, is included as a component of Interest expense. Contributions to defined contribution plans are charged to the consolidated statements of income in the period in which services are rendered by the covered employees. (l) Cash and cash equivalents Cash and cash equivalents includes short-term investments in money market funds and other highly liquid, low-risk instruments with maturities of less than three months. Cash and cash equivalents are presented net of outstanding items, including cheques written but not cleared by the related banks as at the statement of financial position date. (m) Property, plant and equipment; intangible assets Property, plant and equipment (excluding right-of-use assets) are recorded at historical cost. Self-constructed property, plant and equipment assets includes materials, direct labour and applicable overhead costs. Right-of-use assets, which are included in property, plant and equipment, are initially measured at cost, which includes the amount of lease liabilities recognized at the inception of the lease, initial direct costs incurred, and lease payments made at or before the lease commencement date less any lease incentives received. Subsequent to the initial recognition, right-of-use assets may be adjusted for any re-measurement of the corresponding lease liabilities. Intangible assets are recorded at historical cost. For internally-developed internal-use software, the historical cost recorded includes materials, direct labour and direct labour-related costs. (n) Lease liabilities Lease liabilities are initially measured at the present value of lease payments to be made over the expected lease term. Lease payments include fixed payments, less any lease incentives or discounts. The expected lease term is the non-cancellable term of the lease, together with any periods covered by an option to extend the lease if it is reasonably certain to be exercised, considering all relevant factors and terms of the lease arrangement. In calculating the present value of lease payments, we use the interest rate implicit in the lease, if that rate can be readily determined, otherwise we use our incremental borrowing rate based on a similar security, term and economic environment. Subsequent to the initial recognition, we monitor for significant events or changes in circumstances that would require a change in the expected lease term, including a modification to the lease, and adjust the lease liability accordingly based on the change in present value of lease payments. (o) Business combinations We use the acquisition method to account for business combinations, under which we allocate the excess of the purchase price of business acquisitions over the fair value of identifiable net assets acquired to goodwill. The purchase price is determined as the fair value of assets transferred, liabilities assumed, or equity instruments issued on the date of exchange, which may include contingent considerations that are initially measured at fair value at the acquisition date. Subsequent changes to the fair value of any contingent considerations are recognized through profit or loss. Acquisition-related costs are expensed as incurred. For intangible assets acquired, the fair value is generally derived from a valuation analysis prepared by management or third-party experts as needed, based on appropriate valuation techniques using a forecast of the total expected future net cash flows and closely linked to the assumptions made by management regarding the future performance of the assets concerned and the discount rate applied. Where other markets or market participants are readily observable, these are considered in the determination of fair value. If the fair values of the assets, liabilities and contingent liabilities can only be calculated on a provisional basis, the business combination is recognized initially using provisional values. Any adjustments resulting from the completion of the measurement process are recognized within twelve months of the date of acquisition. Business transfers from related parties are accounted for as common control transactions using the predecessor accounting method wherein no assets or liabilities acquired are restated to their fair values and the results of operations include the transferred businesses’ results only from the date of our acquisition of them. No goodwill is recognized on such transactions, and any excess purchase price is recorded as an adjustment to owners’ equity. |
Accounting policy developments
Accounting policy developments | 12 Months Ended |
Dec. 31, 2021 | |
Accounting policy developments | |
Accounting policy developments | Accounting policy developments (a) Initial application of standards, interpretations and amendments to standards and interpretations In August 2020, the International Accounting Standards Board issued Interest Rate Benchmark Reform—Phase 2 , which amends IFRS 9 Financial Instruments , IAS 39 Financial Instruments: Recognition and Measurement , IFRS 7 Financial Instruments: Disclosures , IFRS 4 Insurance Contracts and IFRS 16 Leases . The amendments are effective for periods beginning on or after January 1, 2021. Interest rate benchmarks such as interbank offer rates (IBORs) play an important role in global financial markets as they index a wide variety of financial products, including derivative financial instruments. Market developments have impacted the reliability of some existing benchmarks and, in this context, the Financial Stability Board has published a report setting out recommendations to reform such benchmarks. The Interest Rate Benchmark Reform—Phase 2 amendments focus on the effects of the interest rate benchmark reform on a company’s financial statements that arise when an interest rate benchmark used to calculate interest is replaced with an alternative benchmark rate; most significantly, there will be no requirement to derecognize or adjust the amount of financial instruments for changes required by the reform, but will instead update the effective interest rate to reflect the change to the alternative benchmark rate. The effects of these amendments on our financial performance and disclosure will be dependent upon the facts and circumstances of future changes in the derivative financial instruments we use, if any, and any future changes in interest rate benchmarks, if any, referenced by such derivative financial instruments we use. (b) Standards, interpretations and amendments to standards not yet effective and not yet applied In February 2021, the International Accounting Standards Board issued narrow-scope amendments to IAS 1, Presentation of Financial Statements , IFRS Practice Statement 2, Making Materiality Judgements and IAS 8, Accounting Polices, Changes in Accounting Estimates and Errors . The amendments are effective for annual periods beginning on or after January 1, 2023, although earlier application is permitted. The amendments will require the disclosure of material accounting policy information rather than disclosing significant accounting policies and clarifies how to distinguish changes in accounting policies from changes in accounting estimates. We are currently assessing the impacts of the amended standards, but do not expect that our financial disclosure will be materially affected by the application of the amendments. In May 2021, the International Accounting Standards Board issued targeted amendments to IAS 12, Income Taxes. The amendments are effective for annual periods beginning on or after January 1, 2023, although earlier application is permitted. With a view to reducing diversity in reporting, the amendments will clarify that companies are required to recognize deferred taxes on transactions where both assets and liabilities are recognized, such as with leases and asset retirement (decommissioning) obligations. Based upon our current facts and circumstances, we do not expect our financial performance or disclosure to be materially affected by the application of the amended standard. |
Capital structure financial pol
Capital structure financial policies | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of objectives, policies and processes for managing capital [abstract] | |
Capital structure financial policies | Capital structure financial policies Our objective when managing capital is to maintain a flexible capital structure that optimizes the cost and availability of capital at acceptable risk levels. In the management of capital and in its definition, we include owners’ equity (excluding accumulated other comprehensive income), long-term debt (including long-term credit facilities and any hedging assets or liabilities associated with long-term debt items, net of amounts recognized in accumulated other comprehensive income and excluding lease liabilities) and cash and cash equivalents. We manage capital by monitoring the financial covenants in our credit facility ( Note 17 ). We manage our capital structure and make adjustments to it in light of changes in economic conditions and the risk characteristics of our business. In order to maintain or adjust our capital structure, we may issue new shares, issue new debt with different terms or characteristics, which may be used to replace existing debt, or pay down our debt balance with cash flows from operations. On February 3, 2021, we completed our IPO and issued 20,997,375 subordinate voting shares at $25.00 per shar e. Net cash proceeds were used to repay a portion of outstanding borrowings under our credit agreement (see Notes 17 and 18 ). |
Revenue
Revenue | 12 Months Ended |
Dec. 31, 2021 | |
Receivables from contracts with customers [abstract] | |
Revenue | Revenue We earn revenue pursuant to contracts with our clients, who operate in various industry verticals. The following table presents our earned revenue disaggregation by industry vertical for the following periods: Years Ended December 31 (millions) 2021 2020 2019 Tech and Games $ 999 $ 617 $ 321 Communications and Media 537 481 390 eCommerce and FinTech 259 171 108 Travel and Hospitality 62 54 40 Healthcare 47 36 43 Other 290 223 118 $ 2,194 $ 1,582 $ 1,020 We serve our clients, who are primarily domiciled in North America, from multiple delivery locations across four geographic regions. In addition, our TIAI Data Solutions business has clients that are largely supported by crowdsourced contractors that are globally dispersed and not limited to the physical locations of our delivery centers. The following table presents our earned revenue disaggregated by geographic region , based on location of our delivery center or where service was provided, for the following periods: Years Ended December 31 (millions) 2021 2020 2019 Europe $ 921 $ 636 $ 221 North America 502 346 261 Asia-Pacific 455 337 329 Central America 316 263 209 $ 2,194 $ 1,582 $ 1,020 |
Salaries and benefits
Salaries and benefits | 12 Months Ended |
Dec. 31, 2021 | |
Classes of employee benefits expense [abstract] | |
Salaries and benefits | Salaries and benefits Years Ended December 31 (millions) Note 2021 2020 2019 Wages and salaries $ 1,133 $ 879 $ 566 Benefits 82 65 49 Pensions—defined contribution 20 7 3 2 $ 1,222 $ 947 $ 617 |
Share-based compensation
Share-based compensation | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of terms and conditions of share-based payment arrangement [abstract] | |
Share-based compensation | Share-based compensation (a) Rest ricted share unit plan Restricted share units We have various restricted share unit award types, including equity-accounted restricted share units (RSUs) and performance restricted share units (PSUs), and liability-accounted restricted share units (Phantom RSUs) and performance restricted share units (Phantom PSUs). All restricted share units are nominally equal in value to one TELUS International subordinate voting share, and liability-accounted restricted share units are settled in cash. All restricted share units granted in the year ended December 31, 2021 were equity-accounted RSUs, whereas all restricted share units granted prior to December 31, 2020 were liability-accounted Phantom RSUs or Phantom PSUs. The following table presents a summary of the activity related to our restricted share units: US$ denominated Canadian $ denominated Number of units Weighted average grant-date Number of units Weighted average grant-date Non-vested Vested Non-vested Vested Outstanding, January 1, 2019 2,456,315 — $ 5.69 — 145,345 $ 4.75 Granted 891,863 — 7.27 — — — Vested (1,162,723) 1,162,723 5.07 — — — Exercised — (1,162,723) 5.07 — (145,345) 4.75 Forfeited (83,722) — 5.95 — — — Outstanding, December 31, 2019 2,101,733 — 6.70 — — — Granted 357,966 — 11.11 — — — Vested (982,395) 982,395 6.51 — — — Exercised — (982,395) 6.51 — — — Forfeited (93,662) — 7.12 — — — Outstanding, December 31, 2020 1,383,642 — 7.94 — — — Granted (1) 1,383,983 — 27.26 — — — Vested (805,429) 805,429 7.29 — — — Exercised (2) — (805,429) 7.29 — — — Forfeited (111,389) — 20.16 — — — Outstanding, December 31, 2021 1,850,807 — $ 21.94 — — $ — _________________________________________________ (1) Comprised of 1,191,919 RSUs and 192,064 PSUs, respectively. (2) During the year ended December 31, 2021, 32,244 RSUs were exercised and settled with subordinate voting shares issued from treasury, and 773,185 Phantom RSUs and Phantom PSUs were exercised and cash-settled for $26 million based on a weighted average share price on the dates of exercises of $33.24. During the year ended December 31, 2021, RSUs granted were equity-settled awards and generally vest in four equal annual instalments. PSUs granted vest in three years and are subject to TELUS International revenue and earnings per share performance growth targets. These RSUs and PSUs are eligible for dividend reinvestment units, if declared and paid by TELUS International, as such the fair value was determined to be equal to the market price of a subordinate voting share of TELUS International on the date of grant. On July 2, 2021, we acquired Playment, a Bangalore, India-based leader in computer vision tools and services specialized in 2D and 3D image, video and LiDAR (light detection and ranging). Subsequent to this acquisition, we granted 32,244 RSUs in the third quarter of 2021 to key employees, which vested and exercised immediately. In addition, we granted to certain employees of Playment, who will continue on as our employees: a) retention RSUs, which provide for the issuance of subordinate voting shares with a fixed value that will vest between 2022 and 2023, subject to their continued employment through these dates, and b) PSUs, which provide for the issuance of subordinate voting shares with a variable value that will vest in 2023, subject to and based on the achievement of revenue performance targets of Playment and continued employment. The number of shares issuable for these awards are variable and determined on each vesting date based on the volume-weighted average price per subordinate voting share prior to the issuance date and the achievement factor, as applicable, and are excluded from the table above. As at December 31, 2021, the outstanding restric ted share units were comprised of 1,083,542 RSUs, 192,064 PSUs, 285,386 Phantom RSUs, and 289,815 Phantom PSUs, and t he carrying amount for the liability-accounted awards was Phantom TELUS Corporation restricted share units (Phantom TELUS Corporation RSU) Each Phantom TELUS Corporation RSU is nominally equal in value to one TELUS Corporation common share and is nominally entitled to the dividends that would arise thereon if it were an issued and outstanding TELUS Corporation common share. The notional dividends are recorded as additional issuances of restricted share units during the vesting period of the restricted share unit. Due to the notional dividend mechanism, the grant-date fair value of restricted share units equals the fair market value of the corresponding TELUS Corporation common shares at the grant date. The restricted share units generally become payable when vesting is completed and typically vest over a period of 30 months (the requisite service period). These restricted share units generally have a variable payout (0%-150%) depending upon our financial performance and non-market quality-of-service performance conditions. The grant-date fair value of our restricted share units affected by the financial performance and non-market quality-of-service performance conditions equals the fair market value of the corresponding TELUS Corporation common shares at the grant date. The Phantom TELUS Corporation RSUs are historic grants made to certain employees, and no new awards are expected to be made. 2021 2020 2019 Phantom TELUS Phantom TELUS Phantom TELUS Years Ended December 31 Canadian $ denominated Non-vested Vested Weighted Non-vested Vested Weighted Non-vested Vested Weighted Outstanding, beginning of year 156,749 — $ 24.17 253,622 — $ 23.78 263,128 — $ 16.45 Granted (1) 24,757 — 27.58 13,217 — 24.97 94,342 — 21.38 Vested (85,154) 85,154 23.96 (113,737) 113,737 25.49 (113,062) 113,062 21.25 Dividends 5,023 1,591 27.43 10,156 — 15.42 9,214 — 26.99 Exercised (2) — (86,745) 25.22 — (113,737) 25.49 — (113,062) 21.25 Forfeited (23,364) — 24.72 (6,509) — 23.59 — — — Outstanding, end of year 78,011 — $ 24.20 156,749 — $ 24.17 253,622 — $ 23.78 (1) Awards granted during the year ended December 31, 2021 were due to exceeding performance targets on vested units. (2) During the year ended December 31, 2021, Phantom TELUS Corporation RSUs exercised were cash-settled for $2 million, reflecting the share price on the date of exercise of C$27.58. (b) Share option awards We have equity-accounted share option awards (Share Options), and liability-accounted share option awards (Phantom Share Options). Share Options grant the right to the employee recipient to purchase and receive a subordinate voting share of TELUS International for a pre-determined exercise price. Phantom Share Options grant the right to the employee recipient to receive cash equal to the intrinsic value of the share option award, determined as the difference between the market price of a subordinate voting share of TELUS International and the exercise price. Share option awards are generally exercisable for a period of ten years from the time of grant. During the year ended December 31, 2021, Share Options granted generally vested annually over a four-year period, in four equal instalments (graded-vesting method), and expire in ten-years. Share Options granted prior to December 31, 2020 generally vested after the requisite service period of three-years was completed (cliff-vesting method), however were not exercisable prior to the completion of an initial public offering, which occurred on February 3, 2021. All Share Options are valued using the Black-Scholes valuation model on the date of grant, and is not revalued subsequently unless a modification has occurred. Phantom Share Options generally vest over 30 months and are liability-accounted, which requires a periodic mark-to-market adjustment to revalue the liability to reflect the fair value of the awards. Fair value of the awards is determined using the Black-Scholes valuation model, adjusted for the number of awards that have vested to date and the expected variable payout (0%-100%) depending upon our financial performance and non-market quality-of-service performance conditions. No Phantom Share Options were granted during the year ended December 31, 2021. In using the Black-Scholes valuation model, the following inputs are used: risk-free interest rate is based on a Government of Canada yield curve that is current at the time of grant; expected lives of the share option awards are based on management’s best estimate of the time to option expiration based on historical trends and other factors; expected volatility considers the historical volatility in the observable prices of our own and our comparable peers; dividend yield is the expected dividend yield for a subordinate voting share of TELUS International. The following table presents a summary of the activity related to our share option awards. US $ denominated Canadian $ denominated Number of share Number of share Non-vested Vested Weighted Non-vested Vested Weighted Outstanding, January 1, 2019 3,864,307 — $ 6.63 — 242,244 $ 4.75 Granted 612,351 — 8.46 — — — Outstanding, December 31, 2019 4,476,658 — 6.91 — 242,244 4.75 Vested (3,822,025) 3,822,025 6.21 — — — Exercised — (554,602) 6.21 — — — Outstanding, December 31, 2020 654,633 3,267,423 6.94 — 242,244 4.75 Granted 579,949 — 25.00 — — — Vested (150,397) 150,397 5.78 — — — Exercised 1 — (1,321,238) 5.74 — (242,244) 4.75 Outstanding, December 31, 2021 (2) 1,084,185 2,096,582 $ 10.74 — — $ — Exercisable, December 31, 2021 — 2,096,582 $ 7.45 — — $ — (1) During the year ended December 31, 2021, 715,884 Share Options were exercised and settled, net of withholding tax obligations, for 382,367 shares issued from treasury, and 847,598 Phantom Share Options were exercised and cash-settled for $17 million and an additional $5 million that was accrued and payable in January 2022, reflecting the intrinsic value at the date of settlement and a wei ghted average share price on the dates of exercises of $31.23. (2) For options outstanding at the end of the period, the exercise prices ranged from $4.87 to $8.95 for 2,600,818 options with a weighted-average remaining contractual life of 5.6 years, and $25.00 for 579,949 options with a weighted-average remaining expected life of 9.2 years. The weighted average fair value of Share Options granted during the twelve-month period ended December 31, 2021, and the weighted average assumptions used in the fair value estimation at the time of grant, calculated by using the Black-Scholes model, are as follows: Year Ended December 31 2021 Share option award fair value (per share option) $5.34 Risk free interest rate 0.73% Expected lives (years) 6.5 Expected volatility 19.30% Dividend yield — |
Acquisition, integration and ot
Acquisition, integration and other | 12 Months Ended |
Dec. 31, 2021 | |
Acquisition, integration and other [Abstract] | |
Acquisition, integration and other | Acquisition, integration and other We incur charges that relate to our business acquisitions, including transaction costs and integration activities, which could vary from year to year depending on the volume, nature and complexity of the transactions completed in each fiscal year. We also, from time to time, incur costs associated with streamlining our operations, including ongoing and incremental efficiency initiatives, which may include personnel-related costs and rationalization of real estate. Other costs may also include external costs that are unusual in their nature or significance, such as incremental costs incurred in connection with the COVID-19 pandemic, adverse litigation judgments or regulatory decisions, and other costs that do not contribute normally to the earning of revenues. Years Ended December 31 (millions) 2021 2020 2019 Acquisition and integration costs $ 11 $ 44 $ 1 Other 12 15 6 $ 23 $ 59 $ 7 |
Interest expense and foreign ex
Interest expense and foreign exchange | 12 Months Ended |
Dec. 31, 2021 | |
Interest expense and foreign exchange | |
Interest expense and foreign exchange | Interest expense and foreign exchange Years Ended December 31 (millions) 2021 2020 2019 Interest expense Interest on long-term debt, excluding lease liabilities $ 24 $ 26 $ 14 Interest on lease liabilities 14 14 13 Amortization of financing fees and other 6 4 1 Interest on provisions — 2 8 $ 44 $ 46 $ 36 Foreign exchange Derivatives used to manage currency risks $ — $ (1) $ (1) Foreign exchange gain (1) (1) (2) $ (1) $ (2) $ (3) |
Income taxes
Income taxes | 12 Months Ended |
Dec. 31, 2021 | |
Major components of tax expense (income) [abstract] | |
Income taxes | Income taxes (a) Expense composition and rate reconciliation Years Ended December 31 (millions) 2021 2020 2019 Current income tax expense For current reporting year $ 82 $ 58 $ 26 Adjustments recognized in the current period for income tax of prior periods 1 (10) 2 83 48 28 Deferred income tax expense (recovery) Arising from the origination and reversal of temporary differences (15) (3) 3 Adjustments recognized in the current period for income tax of prior periods (4) 3 (5) (19) — (2) $ 64 $ 48 $ 26 Our income tax expense and effective income tax rate differs from that calculated by applying the applicable statutory rates for the following reasons: Years Ended December 31 (millions) 2021 2020 2019 Income taxes computed at applicable statutory rates $ 32 22.6 % $ 37 24.2 % $ 27 28.2 % Non-tax deductible items 16 10 2 Withholding and other taxes 18 8 7 Foreign tax differential (3) (2) (8) Adjustments recognized in the current period for income tax of prior periods (3) (7) (3) Losses not recognized 6 3 2 Other (2) (1) (1) Income tax expense per consolidated statements of income and other comprehensive income $ 64 45.1 % $ 48 31.6 % $ 26 27.3 % (b) Temporary differences We must make significant estimates in respect of the composition of our deferred income taxes. Our operations are complex and the related income tax interpretations, regulations, legislation and jurisprudence are continually changing. As a result, there are usually some income tax matters in question. Temporary differences comprising the net deferred income tax asset and the amounts of deferred income taxes recognized in the consolidated statement of income and other comprehensive income and the consolidated statement of changes in owners’ equity are estimated as follows: (millions) Property, plant and equipment Net pension Debt and Provisions Non-capital Leases Net deferred As at January 1, 2020 $ (42) $ 3 $ — $ 38 3 1 $ 3 Acquired during the year and other (346) — — 10 14 1 (321) Deferred income tax (expense) recovery recognized in: Net income 32 3 (1) (34) — — — Other comprehensive income — — — 1 — — 1 As at December 31, 2020 $ (356) $ 6 $ (1) $ 15 $ 17 $ 2 $ (317) Acquired during the year and other (3) — — — — — (3) Deferred income tax (expense) recovery recognized in: — Net income 32 (3) — (9) (2) 1 19 Other comprehensive income — — — (1) — — (1) Foreign currency translation 11 — — — — — 11 Share capital — — 9 — — — 9 Other — 1 — (1) — — — As at December 31, 2021 $ (316) $ 4 $ 8 $ 4 $ 15 $ 3 $ (282) Presented on the consolidated statement of financial position as: Deferred income tax asset $ 7 Deferred income tax liability (324) As at December 31, 2020 $ (317) Deferred income tax asset $ 23 Deferred income tax liability (305) As at December 31, 2021 $ (282) Temporary differences arise from the carrying value of the investments in subsidiaries exceeding their tax base, for which no deferred income tax liabilities have been recognized because the parent is able to control the timing of the reversal of the difference and it is probable that it will not reverse in the foreseeable future. In our specific instance, this is relevant to our investments in our non-Canadian subsidiaries. We are not required to recognize such deferred income tax liabilities, as we are in a position to control the timing and manner of the reversal of the temporary differences and it is probable that such differences will not reverse in the foreseeable future. (c) Other As at December 31, 2021, the Company has cumulative tax losses of $30 million for which no deferred tax asset is recognized (2020 - $15 million). Of this amount, $3 million can be carried forward indefinitely, $21 million has a 20-year carryforward period, and $6 million has a five-year carryforward period. During the year ended December 31, 2021, we recognized the benefit of $4 million (2020 - $6 million) of non-capital losses. As at December 31, 2021, the Company has a deferred tax asset of $6 million which is dependent on future earnings of the Company as management considers it probable that taxable profits would be available against which such losses can be used. |
Other comprehensive income
Other comprehensive income | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of analysis of other comprehensive income by item [abstract] | |
Other comprehensive income | Other comprehensive income Items that may subsequently be Item never (millions) Change in Cumulative foreign Employee Accumulated Accumulated balance as at January 1, 2019 $ (1) $ 22 $ — $ 21 Other comprehensive income (loss) Amount arising — (3) (3) (6) Net — (3) (3) (6) Accumulated balance as at December 31, 2019 $ (1) $ 19 $ (3) $ 15 Other comprehensive income (loss) Amount arising (51) 124 — 73 Income taxes 1 — — 1 Net (50) 124 — 74 Accumulated balance as at December 31, 2020 $ (51) $ 143 $ (3) $ 89 Other comprehensive income (loss) Amount arising 41 (95) — (54) Income taxes (1) — — (1) Net $ 40 $ (95) $ — $ (55) Accumulated balance as at December 31, 2021 $ (11) $ 48 $ (3) $ 34 |
Earnings per share
Earnings per share | 12 Months Ended |
Dec. 31, 2021 | |
Earnings per share [abstract] | |
Earnings per share | Earnings per share (a) Basic earnings per share Basic earnings per share is calculated by dividing net income by the total weighted average number of equity shares outstanding during the year. Years Ended December 31 2021 2020 2019 Net income $ 78 $ 103 $ 69 Weighted average number of equity shares outstanding 264 224 190 Basic earnings per share $ 0.30 $ 0.46 $ 0.36 (b) Diluted earnings per share Diluted earnings per share is calculated to give effect to the potential dilutive effect that could occur if additional equity shares were assumed to be issued under securities or instruments that may entitle their holders to obtain equity shares in the future, such as share option awards and share-settled restricted share units. The number of additional shares for inclusion in the diluted earnings per share calculation was determined using the treasury stock method. Years Ended December 31 2021 2020 2019 Net income $ 78 $ 103 $ 69 Weighted average number of equity shares outstanding 264 224 190 Dilutive effect of share-based compensation 3 2 — Weighted average number of diluted equity shares outstanding 267 226 190 Diluted earnings per share $ 0.29 $ 0.46 $ 0.36 For the years ended December 31, 2021, 2020 and 2019, there were no anti-dilutive awards that were excluded from the calculation of diluted earnings per share. |
Accounts receivable
Accounts receivable | 12 Months Ended |
Dec. 31, 2021 | |
Subclassifications of assets, liabilities and equities [abstract] | |
Accounts receivable | Accounts receivable (a) Accounts receivable As at (millions) 2021 2020 Accounts receivable – billed $ 213 $ 163 Accounts receivable – unbilled 175 125 Other receivables 28 13 416 301 Allowance for doubtful accounts (2) (5) Total $ 414 $ 296 The following table presents an analysis of the age of customer accounts receivable. Any late payment charges are levied at a negotiated rate on outstanding non-current customer account balances. As at (millions) 2021 2020 Customer accounts receivable – billed, net of allowance for doubtful accounts Less than 30 days past billing date $ 162 $ 121 30-60 days past billing date 39 28 61-90 days past billing date 3 7 More than 90 days past billing date 7 2 211 158 Accounts receivable – unbilled 175 125 Other receivables 28 13 Total $ 414 $ 296 We maintain allowances for lifetime expected credit losses related to doubtful accounts. Current economic conditions (including forward-looking macroeconomic data), historical information (including credit agency reports, if available), reasons for the accounts being past due and line of business from which the customer accounts receivable arose are all considered when determining whether to make allowances for past-due accounts. The same factors are considered when determining whether to write off amounts charged to the allowance for doubtful accounts against the customer accounts receivable. The doubtful accounts expense is calculated on a specific-identification basis for customer accounts receivable over a specific balance threshold and on a statistically derived allowance basis for the remainder. No customer accounts receivable balances are written off directly to bad debt expense. The following table presents a summary of the activity related to our allowance for doubtful accounts: Years Ended December 31 (millions) 2021 2020 Balance, beginning of period $ 5 $ 2 Additions — 7 Write-off or recovery (3) (4) Balance, end of period $ 2 $ 5 |
Financial instruments and manag
Financial instruments and management of financial risks | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of detailed information about financial instruments [abstract] | |
Financial instruments and management of financial risks | Financial instruments and management of financial risks (a) Risks—overview Our financial instruments, and the nature of certain risks to which they may be subject, are as set out in the following table. Risks Market risks Financial instrument Accounting classification Credit Liquidity Currency Interest Other price Measured at amortized cost Accounts receivable AC (1) X X Due from/to affiliated companies AC (1) X X Accounts payable and accrued liabilities AC (1) X X Provisions AC (1) X X X Long-term debt AC (1) X X Measured at fair value Cash and cash equivalents FVTPL (2) X X X Foreign exchange derivatives (3) FVTPL/FVOCI (2) X X X Interest rate derivatives (3) FVTPL/FVOCI (3) X X X X (1) For accounting recognition and measurement purposes, classified as amortized cost (AC). (2) For accounting recognition and measurement purposes, classified as fair value through net income (FVTPL). Unrealized changes in the fair values of financial instruments are included in net income unless the instrument is part of a cash flow hedging relationship. The effective portion of unrealized changes in the fair values of financial instruments held for hedging are included in other comprehensive income (FVOCI). (3) Use of derivative financial instruments is subject to a policy which requires that no derivative transaction is to be entered into for the purpose of establishing a speculative or leveraged position (the corollary being that all derivative transactions are to be entered into for risk management purposes only) and sets criteria for the credit worthiness of the transaction counterparties. (b) Credit risk Excluding credit risk, if any, arising from interest rate swaps and currency swaps settled on a gross basis, the best representation of our maximum exposure (excluding income tax effects) to credit risk, which is a worst-case scenario and does not reflect results we expect, is as set out in the following table: As at December 31 (millions) 2021 2020 Cash and cash equivalents $ 115 $ 153 Accounts receivable 414 296 Due from affiliated companies 53 49 Derivative assets 3 2 $ 585 $ 500 Cash and cash equivalents Credit risk associated with cash and cash equivalents is managed by ensuring that these financial assets are placed with: governments; major financial institutions that have been accorded strong investment grade ratings by a primary rating agency; and/or other creditworthy counterparties. An ongoing review is performed to evaluate changes in the status of counterparties. Accounts receivable Credit risk associated with accounts receivable is managed through a program of credit evaluations of customers and limiting the amount of credit extended when deemed necessary. See Note 12 for additional details of our accounts receivable balances. Derivative assets (and derivative liabilities) Counterparties to our foreign exchange derivatives are major financial institutions that have been accorded investment grade ratings by a primary credit rating agency. The total dollar amount of credit exposure under contracts with any one financial institution is limited and counterparties’ credit ratings are monitored. We do not give or receive collateral on swap agreements and hedging items due to our credit rating and those of our counterparties. While we are exposed to the risk of potential credit losses due to the possible non-performance of our counterparties, we consider this risk remote. Our derivative liabilities do not have credit risk-related contingent features. (c) Liquidity risk We manage liquidity risk by: • maintaining a syndicated bank credit facility ( Note 17(b) ); • continuously monitoring forecast and actual cash flows; and • managing maturity profiles of financial assets and financial liabilities. Our debt maturities in future years are as disclosed in Note 17(d) . We closely match the contractual maturities of our derivative financial liabilities with those of the risk exposures they are being used to manage. The expected maturities of our undiscounted financial liabilities do not differ significantly from the contractual maturities, other than as noted below. The contractual maturities of our undiscounted financial liabilities as at December 31, 2021, including interest thereon (where applicable), are as set out in the following tables: Non-derivative Derivative Composite long-term debt Currency swap Year (millions) Non- Due to Long-term debt, excluding leases (1) (Note 17) Leases (Receive) Pay Interest Total 2022 $ 329 $ 71 $ 292 $ 61 $ (27) $ 24 $ 2 $ 752 2023 22 — 42 57 (30) 24 — 115 2024 — — 41 39 (30) 24 — 74 2025 — — 607 29 (321) 333 — 648 2026 — — — 26 — — — 26 Thereafter — — — 44 — — — 44 Total $ 351 $ 71 $ 982 $ 256 $ (408) $ 405 $ 2 $ 1,659 (1) Future cash outflows in respect of associated interest and carrying costs for amounts drawn under our credit facilities (if any) have been calculated based upon the rates in effect at December 31, 2021. (d) Currency risk Our primary operating currency is the United States dollar. The euro, Philippine peso and the Canadian dollar are the foreign currencies to which we currently have the largest exposure. Our foreign exchange risk management includes the use of foreign currency forward contracts to fix the exchange rates on short-term Philippine peso and Indian rupee-denominated transactions and commitments, as well as swaps which are used to manage the currency risk associated with European euro denominated inflows being used against United States dollar denominated debt. (e) Interest rate risk Changes in market interest rates will cause fluctuations in the fair value or future cash flows of short-term investments, short-term obligations and long-term debt. Our cash equivalents generally have short maturities and fixed interest rates and as a result, their fair value will fluctuate with changes in market interest rates; absent monetization prior to maturity, the related future cash flows will not change due to changes in market interest rates. As short-term obligations arising from bilateral bank facilities, which typically have variable interest rates, are rarely outstanding for periods that exceed one calendar week, interest rate risk on these facilities are not significant. Amounts drawn on our long-term cr edit facility wil l be affected by changes in market interest rates in a manner similar to debts with short maturities in that the fair value is not materially affected by changes in market interest rates, but the associated cash flows representing interest payments are. We manage our exposure to changes in market interest rates with the use of interest rate swaps to fix the interest rates on the variable rate portion of our credit facility. (f) Market risk Net income and other comprehensive income for the years ended December 31, 2021, 2020 and 2019, could have varied if the United States dollar: Canadian dollar exchange rate, United States dollar: Philippine peso exchange rate, United States dollar: European euro exchange rate, market interest rates, and the TELUS Corporation and TELUS International (Cda) Inc. common share prices varied by reasonably possible amounts from their actual statement of financial position date amounts. The following sensitivity analysis of our exposure to currency, interest rate and other price risks at the reporting date has been determined based upon (i) a hypothetical change in foreign exchange rates taking place at the relevant statement of financial position date for the Canadian dollar, European euro and Philippine peso denominated balances; (ii) the hypothetical change in interest rates taking place at the beginning of the relevant fiscal year and being held constant through to the statement of financial position date; and (iii) the hypothetical change in the price of a subordinate voting share of TELUS International at the relevant statement of financial position date, and the corresponding impact to share-based compensation on that reporting date. Net income Other Comprehensive Years Ended December 31 (increase (decrease) in millions) 2021 2020 2019 2021 2020 2019 2021 2020 2019 Reasonably possible changes in market risks (1) 10% change in US$: Cdn$ exchange rate US$ appreciates $ 1 $ (2) $ — $ — $ — $ — $ 1 $ (2) $ — US$ depreciates $ (1) $ 2 $ — $ — $ — $ — $ (1) $ 2 $ — 10% change in US$: Euro exchange rate US$ appreciates $ — $ — $ — $ (19) $ (10) $ (3) $ (19) $ (10) $ (3) US$ depreciates $ — $ — $ — $ 19 $ 10 $ 3 $ 19 $ 10 $ 3 10% change in US$: Peso exchange rate US$ appreciates $ (1) $ (1) $ — $ — $ — $ — $ (1) $ (1) $ — US$ depreciates $ 1 $ 1 $ — $ — $ — $ — $ 1 $ 1 $ — 25 basis point change in market interest rate Rate increases $ (2) $ (4) $ (1) $ — $ 1 $ 1 $ (2) $ (3) $ — Rate decreases $ 2 $ 4 $ 1 $ — $ (1) $ (1) $ 2 $ 3 $ — 25% (2) change in subordinate voting share price (3) Price increases $ (5) $ (4) $ (2) $ — $ — $ — $ (5) $ (4) $ (2) Price decreases $ 5 $ 4 $ 2 $ — $ — $ — $ 5 $ 4 $ 2 (1) These sensitivities are hypothetical and should be used with caution. Changes in net income and/or other comprehensive income generally cannot be extrapolated because the relationship of the change in assumption to the change in net income and/or other comprehensive income may not be linear. In this table, the effect of a variation in a particular assumption on the amount of net income and/or other comprehensive income is calculated without changing any other factors; in reality, changes in one factor may result in changes in another, which might magnify or counteract the sensitivities. The sensitivity analysis assumes that we would realize the changes in exchange rates; in reality, the competitive marketplace in which we operate would have an effect on this assumption. No consideration has been made for a difference in the notional number of common shares associated with share-based compensation awards made during the reporting period that may have arisen due to a difference in the common share price. (2) To facilitate ongoing comparison of sensitivities, a constant variance of approximate magnitude has been used. (3) The hypothetical effects of changes in the price of our subordinate voting shares and those of TELUS Corporation are limited to those which arise from our liability-accounted share-based compensation awards. (g) Fair values General The carrying values of cash and cash equivalents, accounts receivable, accounts payable and certain provisions approximate their fair values due to the immediate or short-term maturity of these financial instruments. The fair values are determined directly by reference to quoted market prices in active markets. The fair values of the derivative financial instruments we use to manage our exposure to currency risks are estimated based upon quoted market prices in active markets for the same or similar financial instruments or on the current rates offered to us for financial instruments of the same maturity, as well as discounted future cash flows determined using current rates for similar financial instruments subject to similar risks and maturities (such fair value estimates being largely based on the European euro: US$ and Philippine peso: US$ forward exchange rates as at the statement of financial position dates). Derivative The derivative financial instruments that we measure at fair value on a recurring basis subsequent to initial recognition are as set out in the following table; all such items use significant other observable inputs (Level 2) for measuring fair value at the reporting date. 2021 2020 As at December 31 (millions) Designation Maximum Notional Fair Price or Maximum Notional Fair Price or Current assets (1) Derivatives used to manage Currency risks arising from Indian rupee denominated purchases HFT (2) 2022 $ 10 $ — USD:1.00 INR:76.21 — $ — $ — — Currency risks arising from Philippine peso denominated purchases HFT (2) — $ — $ — — 2021 $ 68 $ 2 USD:1.00 PHP:48.23 Currency risks arising from Euro business acquisition HFH (3) 2022 $ 21 $ 3 USD:1.00EUR:0.86 — $ — $ — — Current liabilities (1) Derivatives used to manage Currency risks arising from Indian rupee denominated purchases HFT (2) 2022 $ 2 $ — USD:1.00 INR:74.99 — $ — $ — — Currency risks arising from Euro business acquisition HFH (3) — $ — $ — — 2021 $ 2 $ 1 USD:1.00 EUR:0.85 Currency risks arising from Philippine peso denominated purchases HFH (3) 2022 $ 92 $ 3 USD:1.00 PHP:50.10 — $ — $ — — Interest rate risk associated with non-fixed rate credit facility amounts drawn HFH (3) 2022 $ 95 $ 2 2.64% — $ — $ — —% Non-current liabilities (1) Derivatives used to manage Currency risks arising from Euro business acquisition HFH (3) 2025 $ 362 $ 17 USD:1.00 EUR:0.86 2025 $ 403 $ 52 USD:1.00EUR:0.85 Interest rate risk associated with non-fixed rate credit facility amounts drawn HFH (3) — $ — $ — —% 2022 $ 101 $ 5 2.64% (1) Notional amounts of derivative financial assets and liabilities are not set off. (2) Foreign currency hedges are designated as held for trading (HFT) upon initial recognition; hedge accounting is not applied. (3) Designated as held for hedging (HFH) upon initial recognition (cash flow hedging item); hedge accounting is applied. Unless otherwise noted, hedge ratio is 1:1 and is established by assessing the degree of matching between the notional amounts of hedging items and the notional amounts of the associated hedged items. Non-derivative The fair value amounts for cash and cash equivalents approximate carrying amounts due to the short-term maturities of these instruments. Our long-term debt, which is measured at amortized cost, approximates the fair value thereof due to the short-term nature of the applicable rates of interest charged. (h) Recognition of derivative gains and losses The following table sets out the gains and losses, excluding income tax effects, arising from derivative instruments that are classified as cash flow hedging items and their location within the Consolidated statements of income and other comprehensive income. Credit risk associated with such derivative instruments, as discussed further in (b) , would be the primary source of hedge ineffectiveness. There was no ineffective portion of derivative instruments classified as cash flow hedging items for the periods presented. Amount of gain (loss) Gain (loss) reclassified from other Amount Amount Years Ended December 31 (millions) 2021 2020 2019 Location 2021 2020 2019 Derivatives used to manage interest rate risk Associated with non-fixed rate credit facility amounts drawn $ — $ (1) $ (3) Interest expense $ (3) $ 2 $ — $ — $ (1) $ (3) $ (3) $ 2 $ — Derivatives used to manage currency risks Arising from Euro-denominated business acquisition $ — $ — $ 3 Foreign exchange $ — $ — $ — Arising from net investment in foreign operation $ 38 $ (49) $ — Foreign exchange $ — $ — $ — $ 38 $ (50) $ — $ (3) $ 2 $ — The following table sets out the gains and losses (excluding income tax effects) arising from derivative instruments that are classified as held for trading and that are not designated as being in a hedging relationship, and their location within the consolidated statements of income and other comprehensive income. Gain (Loss) recognized Years Ended December 31 (millions) Location Note 2021 2020 2019 Derivatives used to manage currency risks Foreign exchange 8 $ — $ 1 $ 1 |
Property, plant and equipment
Property, plant and equipment | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of detailed information about property, plant and equipment [abstract] | |
Property, plant and equipment | Property, plant and equipment Owned Assets Right-of- (millions) Computer Buildings and Furniture Assets Total Buildings Total At cost As at January 1, 2020 $ 32 $ 78 $ 155 $ 11 $ 276 $ 203 $ 479 Additions 1 5 20 37 63 27 90 Additions from acquisition 6 9 24 2 41 35 76 Dispositions retirements and other — (8) (14) (3) (25) (10) (35) Transfers 6 9 17 (32) — — — Foreign exchange 1 2 5 — 8 9 17 As at December 31, 2020 $ 46 $ 95 $ 207 $ 15 $ 363 $ 264 $ 627 Additions 4 23 43 23 $ 93 62 155 Dispositions retirements and other (6) (3) (25) 4 (30) (6) (36) Transfers 3 4 7 (14) — — — Foreign exchange 1 — (1) (2) (2) (3) (5) As at December 31, 2021 $ 48 $ 119 $ 231 $ 26 $ 424 $ 317 $ 741 Accumulated depreciation As at January 1, 2020 $ 16 $ 28 $ 100 $ — 144 $ 35 179 Depreciation 7 11 33 — 51 48 99 Dispositions retirements and other — (8) (9) — (17) — (17) Foreign exchange — 1 2 — 3 1 4 As at December 31, 2020 $ 23 $ 32 $ 126 $ — $ 181 $ 84 $ 265 Depreciation 8 15 38 — 61 54 115 Dispositions retirements and other (5) (3) (25) — (33) (6) (39) Foreign exchange — 1 (1) — — (5) (5) As at December 31, 2021 $ 26 $ 45 $ 138 $ — $ 209 $ 127 $ 336 Net Book Value As at December 31, 2020 $ 23 $ 63 $ 81 $ 15 $ 182 $ 180 $ 362 As at December 31, 2021 $ 22 $ 74 $ 93 $ 26 $ 215 $ 190 $ 405 |
Intangible assets and goodwill
Intangible assets and goodwill | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of detailed information about intangible assets [abstract] | |
Intangible assets and goodwill | Intangible assets and goodwill (a) Intangible assets and goodwill Intangible assets subject to amortization (millions) Note Customer Crowdsource assets Software Brand and other Total Goodwill Total At cost As at January 1, 2020 $ 108 $ — $ 37 $ — $ 145 $ 418 $ 563 Additions — — 11 — 11 — 11 Additions from acquisition (c) 1,086 120 1 35 1,242 943 2,185 Foreign exchange 58 — 8 4 70 67 137 As at December 31, 2020 $ 1,252 $ 120 $ 57 $ 39 $ 1,468 $ 1,428 $ 2,896 Additions — — 8 — 8 — 8 Additions from acquisition (1) 4 — 6 — 10 5 15 Dispositions (29) — (10) — (39) — (39) Foreign exchange (45) — (4) (2) (51) (53) (104) As at December 31, 2021 $ 1,182 $ 120 $ 57 $ 37 $ 1,396 $ 1,380 $ 2,776 Accumulated amortization As at January 1, 2020 $ 32 $ — $ 24 $ — $ 56 $ — $ 56 Amortization 66 — 8 9 83 — 83 Foreign exchange 5 — — 1 6 — 6 As at December 31, 2020 $ 103 $ — $ 32 $ 10 $ 145 $ — $ 145 Amortization 106 15 11 10 142 — 142 Dispositions (29) — (10) — (39) — (39) Foreign exchange (7) — (2) (1) (10) — (10) As at December 31, 2021 $ 173 $ 15 $ 31 $ 19 $ 238 $ — $ 238 Net book value As at December 31, 2020 $ 1,149 $ 120 $ 25 $ 29 $ 1,323 $ 1,428 $ 2,751 As at December 31, 2021 $ 1,009 $ 105 $ 26 $ 18 $ 1,158 $ 1,380 $ 2,538 (1) Intangible assets and goodwill acquired were in connection with our acquisition of Playment on July 2, 2021. (b) Impairment testing of goodwill Goodwill is tested for impairment annually or more frequently if events or circumstances indicate that the asset may be impaired. We perform our goodwill impairment test annually as at October 1, in accordance with our policy in Note 1(g) . Goodwill impairment is tested at the lowest cash-generating unit (CGU) that goodwill is monitored. On this basis, we have determined that each geographic area in which we operate is insufficiently distinct and is not considered to be an individual cash generating unit, and our combined operations are considered to represent a single CGU. In assessing goodwill for impairment, we compare the carrying value of our CGU to its recoverable amount, determined using a value-in-use method. There is a material degree of uncertainty with respect to the estimate of the recoverable amount, given the necessity of making key economic assumptions about the future. As such, we validate our recoverable amount calculations using market-comparable measures and perform an analytical review of industry facts and facts that are specific to us. For the years ended December 31, 2021, 2020 and 2019, no goodwill impairment was recorded. Methodology and key assumptions The value-in-use calculation uses discounted cash flow projections, including the following key assumptions: future cash flows and growth projections; associated economic risk assumptions and estimates of the likelihood of achieving key operating metrics and drivers; estimates of future capital expenditures; and the future weighted average cost of capital. We considered a range of reasonably possible amounts to use for key assumptions and selected amounts that best represent management’s estimates of current and future market conditions. The key assumptions for cash flow projections were based upon our approved financial forecasts, which span a period of five years and are discounted at a po st-tax notional rate of 9.0% (2020 - 9.7%; 2019 - 10.6%). For impairment testing valuations, cash flows subsequent to the five-year projection period are extrapolated using a perpetual growth rate of 3.0% (2020 - 3.5%; 2019 - 2.5%); these growth rates do not exceed the long-term average growth rates observed in the markets in whi ch we operate. We believe that any reasonably possible change in the key assumptions on which the calculation of the recoverable amounts would not cause the CGU’s carrying value to exceed its recoverable amount. If the future were to adversely differ from management’s best estimates for the key assumptions and associated cash flows were to be materially adversely affected, we could potentially experience future material impairment charges in respect of our goodwill. (c) Business acquisitions - prior period In 2020, we completed three acquisitions, including 100% of Competence Call Center (CCC), a provider of higher-value-added business services with a focus on customer relationship management and content moderation, for purchase consideration of $873 million; 100% of Managed IT Services (MITS), a provider of managed IT services in Canada, offering a mix of cloud technologies, IT sourcing and managed hosting, from our controlling shareholder, TELUS Corporation, for purchase consideration of $49 million; and 100% of Lionbridge AI, a market-leading global provider of crowd-based training data and annotation platform solutions used in the development of artificial intelligence (AI) algorithms to power machine learning, for purchase consideration of $940 million. |
Provisions
Provisions | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of other provisions [abstract] | |
Provisions | Provisions (millions) Note Employee Written put options (1) Other (2) Total As at January 1, 2020 $ 14 $ 147 $ 10 $ 171 Additions 9 — 62 71 Use (2) (76) (41) (119) Reversal (1) (73) (10) (84) Interest effect — 2 — 2 Foreign exchange — — — — As at December 31, 2020 $ 20 $ — $ 21 $ 41 Current $ — $ — $ 21 $ 21 Non-current 20 — — 20 As at December 31, 2020 $ 20 $ — $ 21 $ 41 Additions $ 5 $ — $ 3 $ 8 Use (20) — (16) (36) Reversal — — (1) (1) As at December 31, 2021 $ 5 $ — $ 7 $ 12 Current $ — $ — $ 2 $ 2 Non-current 5 — 5 10 As at December 31, 2021 $ 5 $ — $ 7 $ 12 (1) In connection the acquisition of Xavient, a provision was established for written put options to acquire the non-controlling interest. This written put option was exercised and settled during the year ended December 31, 2020. |
Long-term debt
Long-term debt | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of detailed information about borrowings [abstract] | |
Long-term debt | Long-term debt (a) Details of long-term debt As at December 31 (millions) Note 2021 2020 Credit facility (b) $ 941 $ 1,568 Deferred debt transaction costs (8) (11) 933 1,557 Lease liabilities (c) 215 209 Long-term debt $ 1,148 $ 1,766 Current $ 328 $ 92 Non-current 820 1,674 Long-term debt $ 1,148 $ 1,766 (b) Credit facility 2021 2020 As at December 31 (millions) Revolving Term loan component (1) Total Revolving Term loan component (1) Total Available $ 716 N/A $ 716 $ 132 N/A $ 132 Outstanding Due to TELUS Corporation $ 16 71 87 65 75 140 Due to Other 118 736 854 653 775 1,428 $ 134 $ 807 $ 941 $ 718 $ 850 $ 1,568 Total $ 850 $ 807 $ 1,657 $ 850 $ 850 $ 1,700 _________________________________________________ (1) We have entered into a receive-floating interest rate, pay-fixed interest rate exchange agreement that effectively converts our interest obligations on the debt to a fixed rate of 2.64% plus applicable margins (see Note 13(g) – Derivative) . As at December 31, 2021, we had a $1,657 million credit facility (December 31, 2020 – $1,700 million), secured by our assets, with a syndicate of financial institutions (TELUS Corporation also serves as a lender under the credit facility), expiring on January 28, 2025. The credit facility is comprised of $850 million revolving components, and amortizing $807 million term loan components (comprised of term loans with $570 million and $237 million outstanding balances). The outstanding revolving and term loan components had an effective interest rate of 1.87% as at December 31, 2021 (December 31, 2020 - 2.90%). As at December 31, 2021, excluding amount due to TELUS Corporation, $854 million was outstanding (December 31, 2020 - $1,428 million). The credit facility bears interest at prime rate, U.S. dollar base rate, a bankers’ acceptance rate or London interbank offered rate (LIBOR) (all such terms as used or defined in the credit facility), plus applicable margins. The credit facility contains customary representations, warranties and covenants, including two financial quarter-end ratio tests. Net debt to EBITDA ratio must not exceed 5.25:1.00 for each quarter in fiscal 2021, with a step down to 4.50:1.00 for each quarter in fiscal 2022; and 3.75:1.00 subsequently. The EBITDA to debt service (interest and scheduled principal repayment) ratio must not be less than 1.50:1.00, all as defined in the credit facility. If an acquisition with an aggregate cash consideration in excess of $60 million occurs in any twelve-month period, the maximum permitted net debt to EBITDA ratio per credit agreement may be increased to 4.50:1.00 and shall return to 3.75:1.00 after eight fiscal quarters. The term loan component of our credit facility are subject to an amortization schedule requiring that 1.25% of the principal advanced be repaid each quarter of the term of the agreement, with the balance due at maturity. The $570 million term loan matures on January 28, 2025 and the $237 million term loan matures on December 22, 2022. As at December 31, 2021 and December 31, 2020, we had liquidity of $716 million available under the revolving component of our credit facility (December 31, 2020 - $132 million), and nil (December 31, 2020 - $2 million) available under local credit facilities in our subsidiaries. As at December 31, 2021 and 2020, we were in compliance with all financial covenants, financial ratios and all of the terms and conditions of our long-term debt agreements. In connection with our IPO on February 3, 2021, we used the net proceeds received by us to repay approximately $490 million of the outstanding balance under the revolving component of our credit facility. (c) Lease liabilities Leases are subject to amortization schedules, which results in the principal being repaid over various periods, including reasonably expected renewals. The weighted average interest rate on lease liabilities was approximately 5.35% as at December 31, 2021. (d) Long-term debt maturities Anticipated requirements to meet long-term debt repayments, calculated upon such long-term debts owing as at Composite long-term debt denominated in U.S dollars European euros Other currencies Years ending December 31 (millions) Long-term Leases Total Leases Leases Total 2022 $ 276 $ 19 $ 295 $ 12 $ 18 $ 325 2023 30 21 51 10 17 78 2024 30 10 40 8 14 62 2025 605 9 614 6 9 629 2026 — 10 10 5 8 23 Thereafter — 6 6 26 7 39 Future cash outflows in respect of 941 75 1,016 67 73 1,156 Future cash outflows in respect of associated interest and like carrying costs (1) 41 15 56 12 14 82 Undiscounted contractual maturities $ 982 $ 90 $ 1,072 $ 79 $ 87 $ 1,238 _________________________________________________ (1) Future cash outflows in respect of associated interest and carrying costs for amounts drawn under our credit facilities (if any) have been calculated based upon the rates in effect at December 31, 2021. |
Share capital
Share capital | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of classes of share capital [abstract] | |
Share capital | Share capital In connection with our IPO on February 3, 2021, TELUS Corporation, our controlling shareholder, exchanged its outstanding Class A, Class C and Class D shares for Class B shares. Each other holder of Class C and Class D shares exchanged their shares for Class E shares. Our Class B shares, which were then only held by TELUS Corporation and Baring Private Equity Asia, a non-controlling shareholder, were redesignated as multiple voting shares and our Class E shares were redesignated as subordinate voting shares. The rights of the holders of our multiple voting shares and subordinate voting shares are substantially identical, except subordinate voting shares have one vote per share and multiple voting shares have 10 votes per share. Concurrent with the redesignations, we eliminated all of our previously outstanding series of Class A, Class C and Class D shares and our authorized Class A and Class B preferred shares. Subsequent to the IPO, our equity shares were comprised only of subordinate voting shares and multiple voting shares. Subsequent to the share redesignations, we effected a 4.5-for-1 split of each of our outstanding multiple voting shares and subordinate voting shares. In all instances, unless otherwise indicated, the number of equity shares authorized, the number of equity shares outstanding, the number of equity shares reserved, per share amounts and share-based compensation information in these consolidated financial statements have been restated to reflect the impact of the 4.5-for-1 split. In connection with our IPO, we issued 20,997,375 subordinate voting shares at $25.00 per share, for gross proceeds of $525 million and net proceeds of $500 million (net of share issuance costs of $34 million, which include underwriting fees and offering expenses, offset by deferred taxes of $9 million). TELUS Corporation and Baring Private Equity Asia also sold 21,552,625 subordinated voting shares in the IPO at the same price, which were issued following the conversion by them of an aggregate 21,552,625 multiple voting shares. In the third quarter of 2021, we completed a secondary offering of 16,560,000 subordinate voting shares at $34.00 per share on behalf of certain non-controlling shareholders of TELUS International, including Baring Private Equity Asia. In connection with this secondary offering, 13,648,000 multiple voting shares of Baring Private Equity Asia were converted to subordinate voting shares and sold. Neither TELUS International nor TELUS Corporation sold any subordinate voting shares in this secondary offering and did not receive any proceeds from the sale of the subordinate voting shares by the selling shareholders. Our authorized and issued share capital as at December 31, 2021 was as follows: Authorized Issued As at December 31 (millions) 2021 2020 2019 2021 2020 2019 Preferred Shares Convertible Redeemable Preferred A Shares n/a unlimited unlimited n/a — — Convertible Redeemable Preferred B Shares n/a unlimited unlimited n/a — — Common Shares Class A n/a unlimited unlimited n/a 149 121 Class B, redesignated as Multiple Voting Shares unlimited unlimited unlimited 200 82 65 Class C n/a unlimited unlimited n/a 4 1 Class D n/a unlimited unlimited n/a 3 3 Class E, redesignated as Subordinate Voting Shares unlimited unlimited unlimited 66 7 — As at December 31, 2021, there were 18 million authorized but unissued subordinate voting shares reserved for issuance under our share-based compensation plans, and 5 million authorized but unissued subordinate voting shares reserved for issuance under our employee share purchase plan. |
Contingent liabilities
Contingent liabilities | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of contingent liabilities [abstract] | |
Contingent liabilities | Contingent liabilities (a) Indemnification obligations In the normal course of operations, we provide indemnification in conjunction with certain transactions. The terms of these indemnification obligations range in duration. These indemnifications would require us to compensate the indemnified parties for costs incurred as a result of failure to comply with contractual obligations or litigation claims or statutory sanctions or damages that may be suffered by an indemnified party. In some cases, there is no maximum limit on these indemnification obligations. The overall maximum amount of an indemnification obligation will depend on future events and conditions and therefore cannot be reasonably estimated. Where appropriate, an indemnification obligation is recorded as a liability. Other than obligations recorded as liabilities at the time of such transactions, historically we have not made significant payments under these indemnifications. As at December 31, 2021 and 2020, we had no liability recorded in respect of indemnification obligations. (b) Claims and lawsuits We are party to various legal proceedings and claims that arise in the ordinary course of business. The ultimate outcome of these matters is inherently uncertain. Therefore, if one or more of these matters were resolved against us for amounts in excess of management's estimates of loss, or if any outcome becomes more likely than not and estimable, our results of operations and financial condition could be adversely affected. |
Employee future benefits
Employee future benefits | 12 Months Ended |
Dec. 31, 2021 | |
Employee future benefits | |
Employee future benefits | Employee future benefits Defined contribution pension plans We have a number of defined contribution retirement plans providing pension and other post-employment benefits to our employees. Employees in most of our foreign subsidiaries are covered by government mandated, defined contribution plans. Employees generally become eligible to participate in these plans after six months of employment and the Company may make discretionary contributions under the plans. We offer defined contribution pension plans in certain regions, which are contributory and generally voluntary, and these are the pension plans that we sponsor and are available to our employees. Generally, employees can make contributions up to a maximum amount, and we matched up to 100% of the contributions based on plan limits. See Note 5 for defined contribution pension expense included in Salaries & benefits in the consolidated statements of income and comprehensive income. Defined benefit pension plans We have a small number of Canadian employees who participate in the TELUS Corporation defined benefit plan, and the associated cost related to TELUS International employees is charged to us by TELUS Corporation. For the years ended December 31, 2021, 2020 and 2019, we recognized defined benefit pension expense of $1 million, $nil and $nil included in Salaries & benefits in the consolidated statements of income and comprehensive income. In addition, we have non-contributory supplementary retirement benefit plans, which have the effect of maintaining the earned pension benefit once the allowable maximums in the registered plans are attained. As is common with non-registered plans of this nature, these plans are typically funded only as benefits are paid. For each of the years ended December 31, 2021, 2020 and 2019, we recognized defined benefit pension expense included in Salaries & benefits of $1 million. As at December 31, 2021, 2020 and 2019, our recognized pension obligation was $11 million, $15 million and $9 million, respectively, included in Other long-term liabilities in the consolidated statement of financial position. |
Leases
Leases | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of quantitative information about leases for lessee [abstract] | |
Leases | Leases We have the right-of-use buildings under leases. We use these real estate leases for office purposes. Judgments about lease terms affect the measurement of right-of-use lease assets and their associated lease liabilities. Our judgment of lease terms for leased real estate includes periods covered by options to extend the lease terms, as we are reasonably certain to extend such leases. Maturity analyses of lease liabilities are set out in Note 13(c) and Note 17(d) ; the period interest expense in respect thereof is set out in Note 8 . The additions to, the depreciation charges for, and the carrying amount of, right-of-use lease assets are set out in Note 14 . The payments are set out in Note 23(d). We do not currently have any low-value or short-term leases. |
Related party transactions
Related party transactions | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of transactions between related parties [abstract] | |
Related party transactions | Related party transactions (a) Transactions with TELUS Corporation General TELUS Corporation produces consolidated financial statements available for public use and is the ultimate parent and controlling party of TELUS International. Recurring transactions TELUS Corporation and its subsidiaries receive customer care, integrated business process outsourcing and information technology outsourcing services from us, and provide services (including people, network, finance, communications, and regulatory) to us. We also participate in defined benefit pension plans that share risks between TELUS Corporation and its subsidiaries. 2021 2020 2019 As at, or Year Ended December 31 (millions) TELUS Subsidiaries Total TELUS Subsidiaries Total TELUS Subsidiaries Total Transactions with TELUS Corporation and subsidiaries Revenues from services provided to $ — $ 353 $ 353 $ — $ 310 $ 310 $ — $ 268 $ 268 Goods and services purchased from — (30) (30) — (29) (29) — (5) (5) — 323 323 — 281 281 — 263 263 Receipts from related parties — (339) (339) — (284) (284) — (251) (251) Payments to related parties 20 — 20 38 — 38 27 — 27 Payments (made) collected by related parties on our behalf (91) 53 (38) (14) (5) (19) (26) (10) (36) Foreign exchange — (2) (2) — (2) (2) — — — Change in balance (71) 35 (36) 24 (10) 14 1 2 3 Accounts with TELUS Corporation and subsidiaries Balance, beginning of year 27 (9) 18 3 1 4 2 (1) 1 Balance, end of year $ (44) $ 26 $ (18) $ 27 $ (9) $ 18 $ 3 $ 1 $ 4 Accounts with TELUS Corporation and subsidiaries Due from $ — $ 53 $ 53 $ 27 $ 22 $ 49 $ 3 $ 27 $ 30 Due to (44) (27) (71) — (31) (31) — (26) (26) $ (44) $ 26 $ (18) $ 27 $ (9) $ 18 $ 3 $ 1 $ 4 In the consolidated statement of financial position, amounts due from affiliates and amounts due to affiliates are generally due 30 days from billing and are cash-settled on a gross basis. In January 2021, we renewed our master service agreement with TELUS Corporation, which provides for a term of 10 years beginning in January 2021 and a minimum annual spend of $200 million, subject to adjustment in accordance with its terms. Other transactions On January 29, 2020, in connection with the acquisition of CCC, we issued 14,672,610 Class A common shares and 225,000 Class C common shares to TELUS Corporation for $126 million. The proceeds from these share issuances were used to finance the acquisition. On April 1, 2020, we issued 3,535,470 Class C common shares for proceeds of $49 million to TELUS Corporation as consideration for the acquisition of MITS from TELUS Corporation, a common control transaction . We also issued 5,434,780 Class A common shares to TELUS Corporation for proceeds of $75 million to finance the buy-out of the non-controlling interest in Xavient Digital in April 2020. On December 29, 2020, in connection with the acquisition of Lionbridge AI , we issued 7,552,089 Class A common shares to TELUS Corporation for $150 million. The proceeds from these share issuances were used to finance the acquisition. Immediately prior to the Company’s IPO on February 3, 2021, all Class A, Class C, and Class D common shares held by TELUS Corporation were exchanged for Class B common shares, and these Class B common shares were then redesignated as multiple voting shares. Subsequent to such redesignations, we effected a 4.5-for-1 split of each of our outstanding multiple voting shares. On a post-split basis, TELUS Corporation held 152,988,315 multiple voting shares of TELUS International. On February 3, 2021, and in connection with the Company’s IPO, TELUS Corporation converted 6,484,296 of our multiple voting shares to subordinate voting shares that were sold to new investors in the initial public offering. (b) Transactions with Baring Private Equity Asia General Baring Private Equity Asia (Baring) exercises significant influence on TELUS International. Recurring transactions As at, and during the year ended December 31, 2021 and 2020, there were no balances due to or due from, or recurring transactions with, Baring. Other transactions On January 29, 2020, in connection with the acquisition of CCC, we issued 8,021,790 Class B common shares to Baring Private Equity Asia, for $68 million. The proceeds from these share issuances were used to finance the acquisition. On September 29, 2020, Baring elected to exercise its option to purchase 4,816,138 Class B common shares for aggregate consideration of $67 million. On December 29, 2020, in connection with the acquisition of Lionbridge AI, we issued 4,054,954 Class B common shares to Baring Private Equity Asia for $80 million. The proceeds from these share issuances were used to finance the acquisition. Immediately prior to the Company’s IPO on February 3, 2021, all Class B common shares held by Baring were redesignated as multiple voting shares. Subsequent to such redesignations, we effected a 4.5-for-1 split of each of our outstanding multiple voting shares. On a post-split basis, Baring held 82,144,186 multiple voting shares of TELUS International. In connection with the Company’s IPO, Baring converted 15,068,329 of our multiple voting shares to subordinate voting shares that were sold to new investors in the initial public offering. On September 28, 2021, Baring converted 13,648,000 of our multiple voting shares to subordinate voting shares that were sold to new investors in a secondary public offering. (c) Transactions with key management personnel Our key management personnel have the authority and responsibility for overseeing, planning, directing and controlling our activities and consist of our Board of Directors and members our Senior Leadership Team. Total compensation expense and its composition for the key management personnel is as follows: Years Ended December 31 (millions) 2021 2020 2019 Short-term benefits $ 5 $ 4 $ 3 Post-employment pension (1) and other benefits $ 1 $ 1 $ 1 Share-based compensation $ 43 $ 5 $ 6 _________________________________________________ (1) Some of our Senior Leadership Team members are members of our Pension Plan for Management and Professional Employees of TELUS Corporation and certain other non-registered, non-contributory supplementary defined benefit pension plans. • In 2021, we awarded 863,755 RSUs, 192,064 PSUs, 579,949 Share Options, and 24,757 Phantom TELUS Corporation RSUs to our key management personnel, with a grant-date fair value of $22 million, $6 million, $3 million and $1 million, respectively. • In 2020, there were no share-based compensation awards issued to our key management personnel. • In 2019, we awarded 83,818 TELUS Phantom RSUs and 277,020 TELUS International Phantom RSUs with a grant-date-fair-value of $21.38 and $8.46, respectively. In 2019, we also granted 460,917 equity and cash-settled options with an exercise price of $8.46. |
Additional financial informatio
Additional financial information | 12 Months Ended |
Dec. 31, 2021 | |
Additional financial information | |
Additional financial information | Additional financial information (a) Statements of income and other comprehensive income For the year ended December 31, 2021, three clients each accounted for more than 10% of our revenues, while for the years ended December 31, 2020 and 2019, two clients each accounted for more than 10% of our revenues. Our largest client for the year ended December 31, 2021 was a leading social media company, accounting for approximately 17.7% and 15.6% of our revenue during the years ended December 31, 2021 and 2020, respectively. TELUS Corporation, our controlling shareholder, was our second largest client for the year ended December 31, 2021, accounting for approximately 16.1% of our revenue, and was our largest client for years ended December 31, 2020 and 2019 accounting for 19.6% and 26.2% of our revenue, respectively. Our third largest client, Google, accounted for approximately 11.0%, 7.5% and 12.2% of our revenue for the years ended December 31, 2021, 2020 and 2019. (b) Statements of financial position As at December 31 (millions) Note 2021 2020 Other long-term assets Prepaid lease deposits and other $ 26 $ 24 Other 7 10 $ 33 $ 34 Accounts payable and accrued liabilities Trade accounts payable $ 79 $ 25 Accrued liabilities 75 62 Payroll and other employee-related liabilities 144 103 Share-based compensation liability 22 13 Other 7 49 $ 327 $ 252 (c) Statements of cash flows—operating activities and investing activities Years Ended December 31 (millions) 2021 2020 2019 Net change in non-cash operating working capital Accounts receivable $ (124) $ (30) $ (38) Due to and from affiliated companies, net 36 (13) (3) Prepaid expenses (13) 8 (4) Other long-term assets 1 (4) (11) Accounts payable and accrued liabilities 72 29 24 Income and other taxes receivable and payable, net (10) 4 1 Advance billings and customer deposits (1) 3 (9) Provisions (29) 8 12 Other long-term liabilities (1) (4) — $ (69) $ 1 $ (28) Cash payments for capital assets Capital asset additions Capital expenditures Property, plant and equipment, excluding right-of-use assets $ (93) $ (63) $ (58) Intangible assets (8) (11) (5) (101) (74) (63) Change in associated non-cash investing working capital 2 14 10 $ (99) $ (60) $ (53) (d) Changes in liabilities arising from financing activities Statements of cash Non-cash Year Ended December 31, 2021 (millions) Beginning Issued Redemptions, Foreign Other End of Long-term debt Credit facility $ 1,568 $ 71 $ (698) $ — $ — $ 941 Lease liabilities $ 209 $ — $ (67) $ (3) $ 76 $ 215 Deferred debt transaction costs $ (11) $ — $ — $ — $ 3 $ (8) $ 1,766 $ 71 $ (765) $ (3) $ 79 $ 1,148 Statements of cash Non-cash Year Ended December 31, 2020 (millions) Beginning of year Issued or Redemptions, Foreign exchange movement Other End of Long-term debt Credit facility $ 336 $ 1,854 $ (622) $ — $ — $ 1,568 Other — — (138) — 138 — Lease liabilities 189 — (59) 12 67 209 Deferred debt transaction costs (4) — — — (7) (11) $ 521 $ 1,854 $ (819) $ 12 $ 198 $ 1,766 Statements of cash Non-cash Year Ended December 31, 2019 (millions) Beginning Issued or Redemptions, Other End of Long-term debt Credit facility $ 313 $ 72 $ (49) $ — $ 336 Lease liabilities 155 — (47) 81 189 Deferred debt transaction costs (5) — — 1 (4) $ 463 $ 72 $ (96) $ 82 $ 521 |
Segment reporting
Segment reporting | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of operating segments [abstract] | |
Segment reporting | Segment reporting Operating segments are components of an entity that engage in business activities from which they earn revenues and incur expenses (including revenues and expenses related to transactions with the other entities within the group). We assess our operating segments based on information regularly provided to and reviewed by the Chief Operating Decision Maker (CODM), which we have identified as our Chief Executive Officer. This information is used to make resource allocation decisions and to assess financial performance. Our CODM reviews financial information prepared on a consolidated basis for the purposes of making resource allocation decisions and assessing the performance of the overall organization. Based on an evaluation of all facts and circumstances, the Company has determined that it functions as a single operating and reporting segment. We attribute revenues from external customers to individual countries based on the location of our delivery centres or where the services were provided from. Years Ended December 31 (millions) 2021 2020 2019 Philippines $ 344 $ 287 $ 284 Germany 312 242 — United States 311 208 243 Canada 188 139 16 Guatemala 185 152 118 Spain 130 82 — Bulgaria 124 104 90 El Salvador 121 111 91 Ireland 111 92 94 Other 368 165 84 $ 2,194 $ 1,582 $ 1,020 We do not have significant amounts of net long-lived assets located outside of Canada. As at December 31, 2021, on a historical cost basis, we had net long-lived assets of approximately $2,543 million (2020 – $2,753 million) located within Canada, and approximately $400 million (2020 – $360 million) outside of Canada. |
Summary of significant accoun_2
Summary of significant accounting policies (Policies) | 12 Months Ended |
Dec. 31, 2021 | |
Summary of significant accounting policies | |
Basis of presentation | Basis of presentation Our consolidated financial statements are expressed in United States dollars. The generally accepted accounting principles that we use are International Financial Reporting Standards as issued by the International Accounting Standards Board (IFRS-IASB). Generally accepted accounting principles require that we disclose the accounting policies we have selected in those instances where we have been obligated to choose from among various generally accepted accounting principle-compliant accounting policies. In certain other instances, including where no selection among policies is allowed, we are also required to disclose how we have applied certain accounting policies. In our assessment, all of our required accounting policy disclosures are not equally significant for us, as set out in the accompanying table; their relative significance to us will evolve over time as we do. |
Consolidation | Consolidation Our consolidated financial statements include our accounts and the accounts of all of our subsidiaries. Our principal subsidiaries are: TELUS International (U.S.) Corp.; Xavient Digital LLC; CallPoint New Europe EAD; TELUS International Services Limited; TELUS International Philippines Inc.; Voxpro Limited; TELUS International Germany GmbH; and TELUS International AI Inc. Our financing arrangements and those of our subsidiaries do not impose restrictions on inter-corporate dividends, but external dividends are restricted based upon total net debt to earnings before interest, income taxes, depreciation and amortization (EBITDA) ratios, all as defined by our financing arrangements. On a continuing basis, we review our corporate organization and effect changes as appropriate so as to enhance the value of TELUS International. This process can, and does, affect which of our subsidiaries are considered principal subsidiaries at any particular point in time. |
Use of estimates and judgments | Use of estimates and judgments The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates (including about the future effects of the COVID-19 pandemic), assumptions and judgments that affect: the reported amounts of assets and liabilities at the date of the financial statements; the disclosure of contingent assets and liabilities at the date of the financial statements; and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Estimates Examples of the significant estimates and assumptions that we make and their relative significance and degree of difficulty are as follows: Judgments Examples of our significant judgments, apart from those involving estimation, include the following: • Assessments about whether line items are sufficiently material to warrant separate presentation in the primary financial statements and, if not, whether they are sufficiently material to warrant separate presentation in the financial statement notes. In the normal course, we make changes to our assessments regarding presentation materiality so that they reflect current economic conditions. Due consideration is given to the view that it is reasonable to expect differing opinions of what is, and is not, material. • In respect of revenue-generating transactions, generally we must make judgments that affect the timing of the recognition of revenue as it relates to assessing when we have satisfied our performance obligations to our customers, either at a point in time or over a period of time. • The preparation of our financial statements in accordance with generally accepted accounting principles requires management to make judgments that affect the financial statement disclosure of information regularly reviewed by our chief operating decision maker used to make resource allocation decisions and to assess performance, as further discussed in Note 24 . A significant judgment we make is that our cash flows are sufficiently indistinguishable given our global operating model, resulting in a single operating and reporting segment. • Determination of the functional currency of each subsidiary involves significant judgment. The determination of functional currency affects the carrying value of non-current assets included in the statement of financial position and, as a consequence, the amortization of those assets, as well as the exchange gains and losses recorded in the consolidated statement of comprehensive income and the consolidated statement of equity. • The decision to depreciate and amortize any property, plant, equipment and intangible assets that are subject to amortization on a straight-line basis, as we believe that this method reflects the consumption of resources related to the economic lifespan of those assets better than an accelerated method and is more representative of the economic substance of the underlying use of those assets. • In connection with the annual impairment testing of goodwill, there are instances where we must exercise judgment in the determination of our cash generating unit. A significant judgment that we make is that each geographic area in which we operate is insufficiently distinct, making it impractical to objectively distinguish the cash flows of each region. As such, each region is not an individual cash generating unit. • In respect of claims and lawsuits, as discussed further in Note 19(b) , the determination of whether an item is a contingent liability or whether an outflow of resources is probable and thus needs to be accounted for as a provision. |
Financial instruments - recognition and measurement | Financial instruments—recognition and measurement In respect of the recognition and measurement of financial instruments, we have adopted the following policies: • Derivatives that are part of an established and documented cash flow hedging relationship are accounted for as held for hedging. We believe that classification as held for hedging results in a better matching of the change in the fair value of the derivative financial instrument with the risk exposure being hedged. • Derivatives that are not part of a documented cash flow hedging relationship are accounted for as held for trading and thus are measured at fair value through net income. • Transaction costs, other than in respect of items held for trading, are added to the initial fair value of the acquired financial asset or financial liability. We have selected this method as we believe that it results in a better matching of the transaction costs with the periods in which we benefit from the transaction costs. |
Hedge accounting | Hedge accounting Hedge accounting The purpose of hedge accounting, in respect of our designated hedging relationships, is to ensure that counterbalancing gains and losses are recognized in the same periods. We have chosen to apply hedge accounting as we believe that it is more representative of the economic substance of the underlying transactions. In order to apply hedge accounting, a high correlation (which indicates effectiveness) is required in the offsetting changes in the risk-associated values of the financial instruments (the hedging items) used to establish the designated hedging relationships and all, or a part, of the asset, liability or transaction having an identified risk exposure that we have taken steps to modify (the hedged items). We assess the anticipated effectiveness of designated hedging relationships at inception and their actual effectiveness for each reporting period thereafter. We consider a designated hedging relationship to be effective if the following critical terms match between the hedging item and the hedged item: the notional amount of the hedging item and the principal amount of the hedged item; maturity dates; payment dates; and interest rate index (if, and as, applicable). Any ineffectiveness, such as would result from a difference between the notional amount of the hedging item and the principal amount of the hedged item, or from a previously effective designated hedging relationship becoming ineffective, is reflected in the consolidated statements of income and other comprehensive income as Interest expense if in respect of long-term debt, or as Goods and services purchased if in respect of future purchase commitments. Hedging assets and liabilities In the application of hedge accounting, an amount (the hedge value) is recorded in the consolidated statement of financial position in respect of the fair value of the hedging items. The net difference, if any, between the amounts recognized in the determination of net income and the amounts necessary to reflect the fair value of the designated cash flow hedging items recorded in the consolidated statement of financial position is recognized as a component of Other comprehensive income. In the application of hedge accounting to the finance costs arising from interest paid on our long-term debt, the amount recognized in the determination of net income is the amount that counterbalances the difference between interest calculated at a variable interest rate, and the fixed interest rate as per our credit facility. |
Revenue recognition | Revenue recognition General Our solutions involve delivery of multiple services and products that occur at different points in time and/or over different periods of time. These arrangements may contain multiple performance obligations and the transaction price is measured and allocated among the performance obligations based upon their relative stand-alone selling price. Our relevant revenue recognition policies are then applied to the performance obligations. Multiple contracts with a single customer are normally accounted for as separate arrangements. In instances where multiple contracts are entered into with a customer in a short period of time, the contracts are reviewed as a group to ensure that, as with multiple performance obligation arrangements, their relative stand-alone selling prices are appropriate. Our revenues are recorded net of any value-added and/or sales taxes billed to the customer concurrent with a revenue-generating transaction. Discounts and rebates are recorded as a reduction to revenue rather than as an expense. We recognize revenues for each accounting period as services are provided, based on fees earned per-productive hour or per transaction. Fees are invoiced to customers on a regular basis. Advance billings are recorded when a billing occurs prior to provision of the associated services; such advance billings are recognized as revenue in the period in which the services are provided. |
Depreciation, Amortization and Impairment | Depreciation, Amortization and Impairment Depreciation and amortization Property, plant, and equipment, including right-of-use lease assets, are depreciated on a straight-line basis over their estimated useful lives. Depreciation includes amortization of right-of-use lease assets and amortization of leasehold improvements. Leasehold improvements are normally amortized over the lesser of their expected average service life or the term of the lease. Intangible assets with finite lives are amortized on a straight-line basis over their estimated useful lives, which are reviewed at least annually and adjusted as appropriate. Estimated useful lives for our property, plant and equipment and right-of-use assets subject to depreciation are as follows: Estimated Computer hardware and network assets 2 to 10 years Buildings and leasehold improvements 5 to 20 years Furniture and equipment 3 to 7 years Right-of-use lease assets 3 to 20 years Estimated useful lives for our intangible assets subject to amortization are as follows: Estimated Customer contracts and related customer relationships 4 to 15 years Software 3 to 7 years Brand 3 years Standard operating procedures 5 years Crowdsource assets 8 years Impairment—general Impairment testing compares the carrying values of the assets or cash generating units being tested with their recoverable amounts (the recoverable amount being the greater of an asset’s value-in-use or its fair value less costs to sell). Impairment losses are immediately recognized, to the extent that the carrying value of an asset exceeds its recoverable amount. Should the recoverable amounts for impaired assets subsequently increase, the impairment losses previously recognized (other than in respect of goodwill) may be reversed to the extent that the reversal is not a result of “unwinding the discount” and that the resulting carrying values do not exceed the carrying values that would have been the result if no impairment losses had been previously recognized. Impairment—property, plant and equipment; intangible assets subject to amortization In our assessment of estimated useful lives of assets, we consider such items as the timing of technological obsolescence, competitive pressures and future infrastructure utilization plans. These considerations could indicate that the carrying value of an asset may not be recoverable. If the carrying value of an asset were not considered recoverable, an impairment loss is recorded. Impairment—goodwill We assess the carrying value of goodwill each period for indicators of impairment, and an impairment test is performed when an indicator exists. At a minimum, goodwill is tested annually for impairment on October 1. |
Translation of foreign currencies | Translation of foreign currencies Trade transactions completed in foreign currencies are translated into United States dollars at the rates of exchange prevailing at the time of the transactions. Monetary assets and liabilities denominated in foreign currencies are translated into United States dollars at the rate of exchange in effect at the statement of financial position date, with any resulting gain or loss recorded to Foreign exchange in the consolidated statement of income and other comprehensive income. We have foreign subsidiaries that do not have the United States dollar as their functional currency. Foreign exchange gains and losses arising from the translation of these foreign subsidiaries’ accounts into United States dollars are reported as a component of other comprehensive income. |
Income and other taxes | Income and other taxes We follow the liability method of accounting for income taxes. Under this method, current income taxes are recognized for the estimated income taxes payable for the current year. Deferred income tax assets and liabilities are recognized for temporary differences between the tax and accounting bases of assets and liabilities, and also for the benefit of losses available to be carried forward to future years for tax purposes that are more likely than not to be realized. The amounts recognized in respect of deferred income tax assets and liabilities are based upon the expected timing of the reversal of temporary differences or usage of tax losses and application of the substantively enacted tax rates at the time of reversal or usage. We account for any changes in substantively enacted income tax rates affecting deferred income tax assets and liabilities in full in the period in which the changes are substantively enacted. We account for changes in the estimates of tax balances for prior years as estimate revisions in the period in which the changes in estimates arise; we have selected this approach as its emphasis on the statement of financial position is more consistent with the liability method of accounting for income taxes. Our operations are complex and the related domestic and foreign tax interpretations, regulations, legislation and jurisprudence are continually changing. As a result, there are usually some tax matters in question that result in uncertain tax positions. We recognize the income tax benefit of an uncertain tax position when it is more likely than not that the ultimate determination of the tax treatment of the position will result in that benefit being realized; however, this does not mean that tax authorities cannot challenge these positions. We accrue an amount for interest charges on current tax liabilities that have not been funded, which would include interest and penalties arising from uncertain tax positions. We include such charges in the consolidated statement of income and other comprehensive income as a component of income tax expense. |
Share-based compensation | Share-based compensation General Share-based compensation awards issued to certain of our employees include phantom and equity restricted share units, and phantom and equity share options. We recognize a share-based compensation expense in respect of these plans based on the fair value of the awards. Generally, the compensation expense of the award is recognized on a straight-line basis over the vesting of the award subject to continued service with us through the vesting date. A compensation expense is recognized for awards containing performance conditions only to the extent that it is probable that those performance conditions will be met and based on the expected achievement factor. Adjustments are made to reflect expected and actual forfeitures during the vesting period due to failure to satisfy service conditions or performance conditions against the original compensation expense recognized. Subsequent to our IPO (see Note 18 ), we have two classes of shares outstanding: multiple voting shares and subordinate voting shares. Shares issued for equity-settled awards are subordinate voting shares. Restricted share units Restricted share units are accounted for as equity instruments if they will be equity-settled, or liability instruments if they will be cash-settled. For equity-accounted awards, we recognize and measure compensation expense based on the grant date fair value, which is determined to be equal to the market price of one TELUS International subordinate voting share or TELUS Corporation common share. Fair value is not subsequently re-measured unless the conditions on which the award was granted are modified. For liability-accounted awards, we accrue a liability equal to the product of the number of vesting restricted share units multiplied by the market price of one TELUS International subordinate voting share at the end of the reporting period. A mark-to-market adjustment is recorded each period based on changes in the market price of shares. Share option awards Share option awards are accounted for as equity instruments if they will be equity-settled, or liability instruments if they are cash-settled. For equity-accounted awards, we recognize and measure compensation expense based on the grant date fair value, which is determined using the Black-Scholes option pricing model. Fair value is not subsequently re-measured unless the conditions on which the award was granted are modified. Proceeds arising from the exercise of equity-accounted share option awards are recognized as an increase to share capital, as are the recognized grant-date fair values of the exercised share option awards. For liability-accounted awards, we recognize and measure compensation expense based on the fair value of the award at the end of each reporting period, which is determined using the Black-Scholes option pricing model. The Black-Scholes option pricing model requires the input of certain assumptions, some of which are highly subjective, including the expected volatility of the price of our common shares, the expected term of the option and the expected dividend yield of our shares. These estimates involve inherent uncertainties and the application of management’s judgment. If factors change and different assumptions are used, our share-based compensation expense could be materially different in future periods. |
Employee future benefit plans | Employee future benefit plans The Company records annual amounts relating to its defined benefit plan based on calculations that incorporate various actuarial and other assumptions, including discount rates, mortality, compensation increase and turnover rates. When the defined benefit plan’s key assumptions fluctuate relative to their immediately preceding year-end values, such actuarial gains or losses are recognized in other comprehensive income. We participate in defined benefit pension plans that share risks between TELUS Corporation and its subsidiaries as well as unfunded, non-contributory retirement plans of TELUS International and its subsidiaries. TELUS Corporation’s policy is to charge us our participant-based net defined benefit pension cost, as measured in accordance with IAS 19 , Employee Benefits , which are actuarially determined using the accrued benefit method pro-rated on service and management’s best estimates of salary escalation and the retirement ages of employees. In the determination of net income, net interest for each plan, which is the product of the plan’s surplus (deficit) multiplied by the discount rate, is included as a component of Interest expense. |
Cash and cash equivalents | Cash and cash equivalentsCash and cash equivalents includes short-term investments in money market funds and other highly liquid, low-risk instruments with maturities of less than three months. Cash and cash equivalents are presented net of outstanding items, including cheques written but not cleared by the related banks as at the statement of financial position date. |
Property, plant and equipment; intangible assets | Property, plant and equipment; intangible assetsProperty, plant and equipment (excluding right-of-use assets) are recorded at historical cost. Self-constructed property, plant and equipment assets includes materials, direct labour and applicable overhead costs. Right-of-use assets, which are included in property, plant and equipment, are initially measured at cost, which includes the amount of lease liabilities recognized at the inception of the lease, initial direct costs incurred, and lease payments made at or before the lease commencement date less any lease incentives received. Subsequent to the initial recognition, right-of-use assets may be adjusted for any re-measurement of the corresponding lease liabilities.Intangible assets are recorded at historical cost. For internally-developed internal-use software, the historical cost recorded includes materials, direct labour and direct labour-related costs. |
Lease liabilities | Lease liabilitiesLease liabilities are initially measured at the present value of lease payments to be made over the expected lease term. Lease payments include fixed payments, less any lease incentives or discounts. The expected lease term is the non-cancellable term of the lease, together with any periods covered by an option to extend the lease if it is reasonably certain to be exercised, considering all relevant factors and terms of the lease arrangement. In calculating the present value of lease payments, we use the interest rate implicit in the lease, if that rate can be readily determined, otherwise we use our incremental borrowing rate based on a similar security, term and economic environment. Subsequent to the initial recognition, we monitor for significant events or changes in circumstances that would require a change in the expected lease term, including a modification to the lease, and adjust the lease liability accordingly based on the change in present value of lease payments. |
Business combinations | Business combinations We use the acquisition method to account for business combinations, under which we allocate the excess of the purchase price of business acquisitions over the fair value of identifiable net assets acquired to goodwill. The purchase price is determined as the fair value of assets transferred, liabilities assumed, or equity instruments issued on the date of exchange, which may include contingent considerations that are initially measured at fair value at the acquisition date. Subsequent changes to the fair value of any contingent considerations are recognized through profit or loss. Acquisition-related costs are expensed as incurred. For intangible assets acquired, the fair value is generally derived from a valuation analysis prepared by management or third-party experts as needed, based on appropriate valuation techniques using a forecast of the total expected future net cash flows and closely linked to the assumptions made by management regarding the future performance of the assets concerned and the discount rate applied. Where other markets or market participants are readily observable, these are considered in the determination of fair value. If the fair values of the assets, liabilities and contingent liabilities can only be calculated on a provisional basis, the business combination is recognized initially using provisional values. Any adjustments resulting from the completion of the measurement process are recognized within twelve months of the date of acquisition. Business transfers from related parties are accounted for as common control transactions using the predecessor accounting method wherein no assets or liabilities acquired are restated to their fair values and the results of operations include the transferred businesses’ results only from the date of our acquisition of them. No goodwill is recognized on such transactions, and any excess purchase price is recorded as an adjustment to owners’ equity. |
Summary of significant accoun_3
Summary of significant accounting policies (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Summary of significant accounting policies | |
Disclosure of accounting policies requiring a more significant choice among policies and/or a more significant application of judgment | Accounting policy requiring a more Accounting policy Yes No General application (a) Basis of presentation X (b) Consolidation X (c) Use of estimates and judgments X (d) Financial instruments—recognition and measurement X (e) Hedge accounting X Results of operations focused (f) Revenue recognition X (g) Depreciation, amortization and impairment X (h) Translation of foreign currencies X (i) Income and other taxes X (j) Share-based compensation X (k) Employee future benefit plans X Financial position focused (l) Cash and cash equivalents X (m) Property, plant and equipment; intangible assets X (n) Lease liabilities X (o) Business combinations X |
Schedule of useful lives of property, plant, and equipment, right-of-use lease assets and intangible assets | Estimated useful lives for our property, plant and equipment and right-of-use assets subject to depreciation are as follows: Estimated Computer hardware and network assets 2 to 10 years Buildings and leasehold improvements 5 to 20 years Furniture and equipment 3 to 7 years Right-of-use lease assets 3 to 20 years Estimated useful lives for our intangible assets subject to amortization are as follows: Estimated Customer contracts and related customer relationships 4 to 15 years Software 3 to 7 years Brand 3 years Standard operating procedures 5 years Crowdsource assets 8 years |
Revenue from contracts with cus
Revenue from contracts with customers (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Receivables from contracts with customers [abstract] | |
Schedule of disaggregation of revenue | The following table presents our earned revenue disaggregation by industry vertical for the following periods: Years Ended December 31 (millions) 2021 2020 2019 Tech and Games $ 999 $ 617 $ 321 Communications and Media 537 481 390 eCommerce and FinTech 259 171 108 Travel and Hospitality 62 54 40 Healthcare 47 36 43 Other 290 223 118 $ 2,194 $ 1,582 $ 1,020 our earned revenue disaggregated by geographic region , based on location of our delivery center or where service was provided, for the following periods: Years Ended December 31 (millions) 2021 2020 2019 Europe $ 921 $ 636 $ 221 North America 502 346 261 Asia-Pacific 455 337 329 Central America 316 263 209 $ 2,194 $ 1,582 $ 1,020 |
Salaries and benefits (Tables)
Salaries and benefits (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Classes of employee benefits expense [abstract] | |
Schedule of employee benefit expenses | Years Ended December 31 (millions) Note 2021 2020 2019 Wages and salaries $ 1,133 $ 879 $ 566 Benefits 82 65 49 Pensions—defined contribution 20 7 3 2 $ 1,222 $ 947 $ 617 |
Share-based compensation (Table
Share-based compensation (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of terms and conditions of share-based payment arrangement [abstract] | |
Summary of the activity related to restricted share units | The following table presents a summary of the activity related to our restricted share units: US$ denominated Canadian $ denominated Number of units Weighted average grant-date Number of units Weighted average grant-date Non-vested Vested Non-vested Vested Outstanding, January 1, 2019 2,456,315 — $ 5.69 — 145,345 $ 4.75 Granted 891,863 — 7.27 — — — Vested (1,162,723) 1,162,723 5.07 — — — Exercised — (1,162,723) 5.07 — (145,345) 4.75 Forfeited (83,722) — 5.95 — — — Outstanding, December 31, 2019 2,101,733 — 6.70 — — — Granted 357,966 — 11.11 — — — Vested (982,395) 982,395 6.51 — — — Exercised — (982,395) 6.51 — — — Forfeited (93,662) — 7.12 — — — Outstanding, December 31, 2020 1,383,642 — 7.94 — — — Granted (1) 1,383,983 — 27.26 — — — Vested (805,429) 805,429 7.29 — — — Exercised (2) — (805,429) 7.29 — — — Forfeited (111,389) — 20.16 — — — Outstanding, December 31, 2021 1,850,807 — $ 21.94 — — $ — _________________________________________________ (1) Comprised of 1,191,919 RSUs and 192,064 PSUs, respectively. (2) During the year ended December 31, 2021, 32,244 RSUs were exercised and settled with subordinate voting shares issued from treasury, and 773,185 Phantom RSUs and Phantom PSUs were exercised and cash-settled for $26 million based on a weighted average share price on the dates of exercises of $33.24. 2021 2020 2019 Phantom TELUS Phantom TELUS Phantom TELUS Years Ended December 31 Canadian $ denominated Non-vested Vested Weighted Non-vested Vested Weighted Non-vested Vested Weighted Outstanding, beginning of year 156,749 — $ 24.17 253,622 — $ 23.78 263,128 — $ 16.45 Granted (1) 24,757 — 27.58 13,217 — 24.97 94,342 — 21.38 Vested (85,154) 85,154 23.96 (113,737) 113,737 25.49 (113,062) 113,062 21.25 Dividends 5,023 1,591 27.43 10,156 — 15.42 9,214 — 26.99 Exercised (2) — (86,745) 25.22 — (113,737) 25.49 — (113,062) 21.25 Forfeited (23,364) — 24.72 (6,509) — 23.59 — — — Outstanding, end of year 78,011 — $ 24.20 156,749 — $ 24.17 253,622 — $ 23.78 (1) Awards granted during the year ended December 31, 2021 were due to exceeding performance targets on vested units. |
Summary of the activity related to share option awards | The following table presents a summary of the activity related to our share option awards. US $ denominated Canadian $ denominated Number of share Number of share Non-vested Vested Weighted Non-vested Vested Weighted Outstanding, January 1, 2019 3,864,307 — $ 6.63 — 242,244 $ 4.75 Granted 612,351 — 8.46 — — — Outstanding, December 31, 2019 4,476,658 — 6.91 — 242,244 4.75 Vested (3,822,025) 3,822,025 6.21 — — — Exercised — (554,602) 6.21 — — — Outstanding, December 31, 2020 654,633 3,267,423 6.94 — 242,244 4.75 Granted 579,949 — 25.00 — — — Vested (150,397) 150,397 5.78 — — — Exercised 1 — (1,321,238) 5.74 — (242,244) 4.75 Outstanding, December 31, 2021 (2) 1,084,185 2,096,582 $ 10.74 — — $ — Exercisable, December 31, 2021 — 2,096,582 $ 7.45 — — $ — (1) During the year ended December 31, 2021, 715,884 Share Options were exercised and settled, net of withholding tax obligations, for 382,367 shares issued from treasury, and 847,598 Phantom Share Options were exercised and cash-settled for $17 million and an additional $5 million that was accrued and payable in January 2022, reflecting the intrinsic value at the date of settlement and a wei ghted average share price on the dates of exercises of $31.23. |
Weighted average fair value assumptions used in the Black-Scholes valuation for stock options | The weighted average fair value of Share Options granted during the twelve-month period ended December 31, 2021, and the weighted average assumptions used in the fair value estimation at the time of grant, calculated by using the Black-Scholes model, are as follows: Year Ended December 31 2021 Share option award fair value (per share option) $5.34 Risk free interest rate 0.73% Expected lives (years) 6.5 Expected volatility 19.30% Dividend yield — |
Acquisition, integration and _2
Acquisition, integration and other (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Acquisition, integration and other [Abstract] | |
Schedule of acquisition costs | Years Ended December 31 (millions) 2021 2020 2019 Acquisition and integration costs $ 11 $ 44 $ 1 Other 12 15 6 $ 23 $ 59 $ 7 |
Interest expense and foreign _2
Interest expense and foreign exchange (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Interest expense and foreign exchange | |
Schedule of interest expense and foreign exchange | Years Ended December 31 (millions) 2021 2020 2019 Interest expense Interest on long-term debt, excluding lease liabilities $ 24 $ 26 $ 14 Interest on lease liabilities 14 14 13 Amortization of financing fees and other 6 4 1 Interest on provisions — 2 8 $ 44 $ 46 $ 36 Foreign exchange Derivatives used to manage currency risks $ — $ (1) $ (1) Foreign exchange gain (1) (1) (2) $ (1) $ (2) $ (3) |
Income taxes (Tables)
Income taxes (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Major components of tax expense (income) [abstract] | |
Expense composition | Years Ended December 31 (millions) 2021 2020 2019 Current income tax expense For current reporting year $ 82 $ 58 $ 26 Adjustments recognized in the current period for income tax of prior periods 1 (10) 2 83 48 28 Deferred income tax expense (recovery) Arising from the origination and reversal of temporary differences (15) (3) 3 Adjustments recognized in the current period for income tax of prior periods (4) 3 (5) (19) — (2) $ 64 $ 48 $ 26 |
Rate reconciliations | Our income tax expense and effective income tax rate differs from that calculated by applying the applicable statutory rates for the following reasons: Years Ended December 31 (millions) 2021 2020 2019 Income taxes computed at applicable statutory rates $ 32 22.6 % $ 37 24.2 % $ 27 28.2 % Non-tax deductible items 16 10 2 Withholding and other taxes 18 8 7 Foreign tax differential (3) (2) (8) Adjustments recognized in the current period for income tax of prior periods (3) (7) (3) Losses not recognized 6 3 2 Other (2) (1) (1) Income tax expense per consolidated statements of income and other comprehensive income $ 64 45.1 % $ 48 31.6 % $ 26 27.3 % |
Temporary differences | Temporary differences comprising the net deferred income tax asset and the amounts of deferred income taxes recognized in the consolidated statement of income and other comprehensive income and the consolidated statement of changes in owners’ equity are estimated as follows: (millions) Property, plant and equipment Net pension Debt and Provisions Non-capital Leases Net deferred As at January 1, 2020 $ (42) $ 3 $ — $ 38 3 1 $ 3 Acquired during the year and other (346) — — 10 14 1 (321) Deferred income tax (expense) recovery recognized in: Net income 32 3 (1) (34) — — — Other comprehensive income — — — 1 — — 1 As at December 31, 2020 $ (356) $ 6 $ (1) $ 15 $ 17 $ 2 $ (317) Acquired during the year and other (3) — — — — — (3) Deferred income tax (expense) recovery recognized in: — Net income 32 (3) — (9) (2) 1 19 Other comprehensive income — — — (1) — — (1) Foreign currency translation 11 — — — — — 11 Share capital — — 9 — — — 9 Other — 1 — (1) — — — As at December 31, 2021 $ (316) $ 4 $ 8 $ 4 $ 15 $ 3 $ (282) Presented on the consolidated statement of financial position as: Deferred income tax asset $ 7 Deferred income tax liability (324) As at December 31, 2020 $ (317) Deferred income tax asset $ 23 Deferred income tax liability (305) As at December 31, 2021 $ (282) |
Other comprehensive income (Tab
Other comprehensive income (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of analysis of other comprehensive income by item [abstract] | |
Schedule of other comprehensive income | Items that may subsequently be Item never (millions) Change in Cumulative foreign Employee Accumulated Accumulated balance as at January 1, 2019 $ (1) $ 22 $ — $ 21 Other comprehensive income (loss) Amount arising — (3) (3) (6) Net — (3) (3) (6) Accumulated balance as at December 31, 2019 $ (1) $ 19 $ (3) $ 15 Other comprehensive income (loss) Amount arising (51) 124 — 73 Income taxes 1 — — 1 Net (50) 124 — 74 Accumulated balance as at December 31, 2020 $ (51) $ 143 $ (3) $ 89 Other comprehensive income (loss) Amount arising 41 (95) — (54) Income taxes (1) — — (1) Net $ 40 $ (95) $ — $ (55) Accumulated balance as at December 31, 2021 $ (11) $ 48 $ (3) $ 34 |
Earnings per share (Tables)
Earnings per share (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Earnings per share [abstract] | |
Schedule of the reconciliations of the denominators of the basic and diluted per share computations | Years Ended December 31 2021 2020 2019 Net income $ 78 $ 103 $ 69 Weighted average number of equity shares outstanding 264 224 190 Basic earnings per share $ 0.30 $ 0.46 $ 0.36 Years Ended December 31 2021 2020 2019 Net income $ 78 $ 103 $ 69 Weighted average number of equity shares outstanding 264 224 190 Dilutive effect of share-based compensation 3 2 — Weighted average number of diluted equity shares outstanding 267 226 190 Diluted earnings per share $ 0.29 $ 0.46 $ 0.36 |
Accounts receivable (Tables)
Accounts receivable (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Subclassifications of assets, liabilities and equities [abstract] | |
Disclosure Of Detailed Information On Trade And Other Receivables | As at (millions) 2021 2020 Accounts receivable – billed $ 213 $ 163 Accounts receivable – unbilled 175 125 Other receivables 28 13 416 301 Allowance for doubtful accounts (2) (5) Total $ 414 $ 296 The following table presents an analysis of the age of customer accounts receivable. Any late payment charges are levied at a negotiated rate on outstanding non-current customer account balances. As at (millions) 2021 2020 Customer accounts receivable – billed, net of allowance for doubtful accounts Less than 30 days past billing date $ 162 $ 121 30-60 days past billing date 39 28 61-90 days past billing date 3 7 More than 90 days past billing date 7 2 211 158 Accounts receivable – unbilled 175 125 Other receivables 28 13 Total $ 414 $ 296 |
Disclosure Of Detailed Information On Allowance for Doubtful Accounts | The following table presents a summary of the activity related to our allowance for doubtful accounts: Years Ended December 31 (millions) 2021 2020 Balance, beginning of period $ 5 $ 2 Additions — 7 Write-off or recovery (3) (4) Balance, end of period $ 2 $ 5 |
Financial instruments and man_2
Financial instruments and management of financial risks (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of detailed information about financial instruments [abstract] | |
Schedule of financial instruments, and the nature of certain risks to which they may be subject | Our financial instruments, and the nature of certain risks to which they may be subject, are as set out in the following table. Risks Market risks Financial instrument Accounting classification Credit Liquidity Currency Interest Other price Measured at amortized cost Accounts receivable AC (1) X X Due from/to affiliated companies AC (1) X X Accounts payable and accrued liabilities AC (1) X X Provisions AC (1) X X X Long-term debt AC (1) X X Measured at fair value Cash and cash equivalents FVTPL (2) X X X Foreign exchange derivatives (3) FVTPL/FVOCI (2) X X X Interest rate derivatives (3) FVTPL/FVOCI (3) X X X X (1) For accounting recognition and measurement purposes, classified as amortized cost (AC). (2) For accounting recognition and measurement purposes, classified as fair value through net income (FVTPL). Unrealized changes in the fair values of financial instruments are included in net income unless the instrument is part of a cash flow hedging relationship. The effective portion of unrealized changes in the fair values of financial instruments held for hedging are included in other comprehensive income (FVOCI). (3) Use of derivative financial instruments is subject to a policy which requires that no derivative transaction is to be entered into for the purpose of establishing a speculative or leveraged position (the corollary being that all derivative transactions are to be entered into for risk management purposes only) and sets criteria for the credit worthiness of the transaction counterparties. |
Schedule of maximum exposure (excluding income tax effects) to credit risk | Excluding credit risk, if any, arising from interest rate swaps and currency swaps settled on a gross basis, the best representation of our maximum exposure (excluding income tax effects) to credit risk, which is a worst-case scenario and does not reflect results we expect, is as set out in the following table: As at December 31 (millions) 2021 2020 Cash and cash equivalents $ 115 $ 153 Accounts receivable 414 296 Due from affiliated companies 53 49 Derivative assets 3 2 $ 585 $ 500 |
Schedule of contractual maturities of undiscounted financial liabilities, Non-derivative | The contractual maturities of our undiscounted financial liabilities as at December 31, 2021, including interest thereon (where applicable), are as set out in the following tables: Non-derivative Derivative Composite long-term debt Currency swap Year (millions) Non- Due to Long-term debt, excluding leases (1) (Note 17) Leases (Receive) Pay Interest Total 2022 $ 329 $ 71 $ 292 $ 61 $ (27) $ 24 $ 2 $ 752 2023 22 — 42 57 (30) 24 — 115 2024 — — 41 39 (30) 24 — 74 2025 — — 607 29 (321) 333 — 648 2026 — — — 26 — — — 26 Thereafter — — — 44 — — — 44 Total $ 351 $ 71 $ 982 $ 256 $ (408) $ 405 $ 2 $ 1,659 (1) Future cash outflows in respect of associated interest and carrying costs for amounts drawn under our credit facilities (if any) have been calculated based upon the rates in effect at December 31, 2021. |
Schedule of contractual maturities of undiscounted financial liabilities, Derivative | The contractual maturities of our undiscounted financial liabilities as at December 31, 2021, including interest thereon (where applicable), are as set out in the following tables: Non-derivative Derivative Composite long-term debt Currency swap Year (millions) Non- Due to Long-term debt, excluding leases (1) (Note 17) Leases (Receive) Pay Interest Total 2022 $ 329 $ 71 $ 292 $ 61 $ (27) $ 24 $ 2 $ 752 2023 22 — 42 57 (30) 24 — 115 2024 — — 41 39 (30) 24 — 74 2025 — — 607 29 (321) 333 — 648 2026 — — — 26 — — — 26 Thereafter — — — 44 — — — 44 Total $ 351 $ 71 $ 982 $ 256 $ (408) $ 405 $ 2 $ 1,659 (1) Future cash outflows in respect of associated interest and carrying costs for amounts drawn under our credit facilities (if any) have been calculated based upon the rates in effect at December 31, 2021. |
Sensitivity analysis of exposure to market risks | Net income Other Comprehensive Years Ended December 31 (increase (decrease) in millions) 2021 2020 2019 2021 2020 2019 2021 2020 2019 Reasonably possible changes in market risks (1) 10% change in US$: Cdn$ exchange rate US$ appreciates $ 1 $ (2) $ — $ — $ — $ — $ 1 $ (2) $ — US$ depreciates $ (1) $ 2 $ — $ — $ — $ — $ (1) $ 2 $ — 10% change in US$: Euro exchange rate US$ appreciates $ — $ — $ — $ (19) $ (10) $ (3) $ (19) $ (10) $ (3) US$ depreciates $ — $ — $ — $ 19 $ 10 $ 3 $ 19 $ 10 $ 3 10% change in US$: Peso exchange rate US$ appreciates $ (1) $ (1) $ — $ — $ — $ — $ (1) $ (1) $ — US$ depreciates $ 1 $ 1 $ — $ — $ — $ — $ 1 $ 1 $ — 25 basis point change in market interest rate Rate increases $ (2) $ (4) $ (1) $ — $ 1 $ 1 $ (2) $ (3) $ — Rate decreases $ 2 $ 4 $ 1 $ — $ (1) $ (1) $ 2 $ 3 $ — 25% (2) change in subordinate voting share price (3) Price increases $ (5) $ (4) $ (2) $ — $ — $ — $ (5) $ (4) $ (2) Price decreases $ 5 $ 4 $ 2 $ — $ — $ — $ 5 $ 4 $ 2 (1) These sensitivities are hypothetical and should be used with caution. Changes in net income and/or other comprehensive income generally cannot be extrapolated because the relationship of the change in assumption to the change in net income and/or other comprehensive income may not be linear. In this table, the effect of a variation in a particular assumption on the amount of net income and/or other comprehensive income is calculated without changing any other factors; in reality, changes in one factor may result in changes in another, which might magnify or counteract the sensitivities. The sensitivity analysis assumes that we would realize the changes in exchange rates; in reality, the competitive marketplace in which we operate would have an effect on this assumption. No consideration has been made for a difference in the notional number of common shares associated with share-based compensation awards made during the reporting period that may have arisen due to a difference in the common share price. (2) To facilitate ongoing comparison of sensitivities, a constant variance of approximate magnitude has been used. (3) The hypothetical effects of changes in the price of our subordinate voting shares and those of TELUS Corporation are limited to those which arise from our liability-accounted share-based compensation awards. |
Schedule of derivative financial instruments measured at fair value on a recurring basis | The derivative financial instruments that we measure at fair value on a recurring basis subsequent to initial recognition are as set out in the following table; all such items use significant other observable inputs (Level 2) for measuring fair value at the reporting date. 2021 2020 As at December 31 (millions) Designation Maximum Notional Fair Price or Maximum Notional Fair Price or Current assets (1) Derivatives used to manage Currency risks arising from Indian rupee denominated purchases HFT (2) 2022 $ 10 $ — USD:1.00 INR:76.21 — $ — $ — — Currency risks arising from Philippine peso denominated purchases HFT (2) — $ — $ — — 2021 $ 68 $ 2 USD:1.00 PHP:48.23 Currency risks arising from Euro business acquisition HFH (3) 2022 $ 21 $ 3 USD:1.00EUR:0.86 — $ — $ — — Current liabilities (1) Derivatives used to manage Currency risks arising from Indian rupee denominated purchases HFT (2) 2022 $ 2 $ — USD:1.00 INR:74.99 — $ — $ — — Currency risks arising from Euro business acquisition HFH (3) — $ — $ — — 2021 $ 2 $ 1 USD:1.00 EUR:0.85 Currency risks arising from Philippine peso denominated purchases HFH (3) 2022 $ 92 $ 3 USD:1.00 PHP:50.10 — $ — $ — — Interest rate risk associated with non-fixed rate credit facility amounts drawn HFH (3) 2022 $ 95 $ 2 2.64% — $ — $ — —% Non-current liabilities (1) Derivatives used to manage Currency risks arising from Euro business acquisition HFH (3) 2025 $ 362 $ 17 USD:1.00 EUR:0.86 2025 $ 403 $ 52 USD:1.00EUR:0.85 Interest rate risk associated with non-fixed rate credit facility amounts drawn HFH (3) — $ — $ — —% 2022 $ 101 $ 5 2.64% (1) Notional amounts of derivative financial assets and liabilities are not set off. (2) Foreign currency hedges are designated as held for trading (HFT) upon initial recognition; hedge accounting is not applied. (3) Designated as held for hedging (HFH) upon initial recognition (cash flow hedging item); hedge accounting is applied. Unless otherwise noted, hedge ratio is 1:1 and is established by assessing the degree of matching between the notional amounts of hedging items and the notional amounts of the associated hedged items. |
Schedule of gains and losses, excluding income tax effects, arising from derivative instruments that are classified as cash flow hedging items | The following table sets out the gains and losses, excluding income tax effects, arising from derivative instruments that are classified as cash flow hedging items and their location within the Consolidated statements of income and other comprehensive income. Credit risk associated with such derivative instruments, as discussed further in (b) , would be the primary source of hedge ineffectiveness. There was no ineffective portion of derivative instruments classified as cash flow hedging items for the periods presented. Amount of gain (loss) Gain (loss) reclassified from other Amount Amount Years Ended December 31 (millions) 2021 2020 2019 Location 2021 2020 2019 Derivatives used to manage interest rate risk Associated with non-fixed rate credit facility amounts drawn $ — $ (1) $ (3) Interest expense $ (3) $ 2 $ — $ — $ (1) $ (3) $ (3) $ 2 $ — Derivatives used to manage currency risks Arising from Euro-denominated business acquisition $ — $ — $ 3 Foreign exchange $ — $ — $ — Arising from net investment in foreign operation $ 38 $ (49) $ — Foreign exchange $ — $ — $ — $ 38 $ (50) $ — $ (3) $ 2 $ — |
Schedule of gains and losses (excluding income tax effects) arising from derivative instruments classified as held for trading | The following table sets out the gains and losses (excluding income tax effects) arising from derivative instruments that are classified as held for trading and that are not designated as being in a hedging relationship, and their location within the consolidated statements of income and other comprehensive income. Gain (Loss) recognized Years Ended December 31 (millions) Location Note 2021 2020 2019 Derivatives used to manage currency risks Foreign exchange 8 $ — $ 1 $ 1 |
Property, plant and equipment (
Property, plant and equipment (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of detailed information about property, plant and equipment [abstract] | |
Schedule of property, plant and equipment | Owned Assets Right-of- (millions) Computer Buildings and Furniture Assets Total Buildings Total At cost As at January 1, 2020 $ 32 $ 78 $ 155 $ 11 $ 276 $ 203 $ 479 Additions 1 5 20 37 63 27 90 Additions from acquisition 6 9 24 2 41 35 76 Dispositions retirements and other — (8) (14) (3) (25) (10) (35) Transfers 6 9 17 (32) — — — Foreign exchange 1 2 5 — 8 9 17 As at December 31, 2020 $ 46 $ 95 $ 207 $ 15 $ 363 $ 264 $ 627 Additions 4 23 43 23 $ 93 62 155 Dispositions retirements and other (6) (3) (25) 4 (30) (6) (36) Transfers 3 4 7 (14) — — — Foreign exchange 1 — (1) (2) (2) (3) (5) As at December 31, 2021 $ 48 $ 119 $ 231 $ 26 $ 424 $ 317 $ 741 Accumulated depreciation As at January 1, 2020 $ 16 $ 28 $ 100 $ — 144 $ 35 179 Depreciation 7 11 33 — 51 48 99 Dispositions retirements and other — (8) (9) — (17) — (17) Foreign exchange — 1 2 — 3 1 4 As at December 31, 2020 $ 23 $ 32 $ 126 $ — $ 181 $ 84 $ 265 Depreciation 8 15 38 — 61 54 115 Dispositions retirements and other (5) (3) (25) — (33) (6) (39) Foreign exchange — 1 (1) — — (5) (5) As at December 31, 2021 $ 26 $ 45 $ 138 $ — $ 209 $ 127 $ 336 Net Book Value As at December 31, 2020 $ 23 $ 63 $ 81 $ 15 $ 182 $ 180 $ 362 As at December 31, 2021 $ 22 $ 74 $ 93 $ 26 $ 215 $ 190 $ 405 |
Intangible assets and goodwill
Intangible assets and goodwill (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of detailed information about intangible assets [abstract] | |
Schedule of Intangible assets and goodwill | Intangible assets subject to amortization (millions) Note Customer Crowdsource assets Software Brand and other Total Goodwill Total At cost As at January 1, 2020 $ 108 $ — $ 37 $ — $ 145 $ 418 $ 563 Additions — — 11 — 11 — 11 Additions from acquisition (c) 1,086 120 1 35 1,242 943 2,185 Foreign exchange 58 — 8 4 70 67 137 As at December 31, 2020 $ 1,252 $ 120 $ 57 $ 39 $ 1,468 $ 1,428 $ 2,896 Additions — — 8 — 8 — 8 Additions from acquisition (1) 4 — 6 — 10 5 15 Dispositions (29) — (10) — (39) — (39) Foreign exchange (45) — (4) (2) (51) (53) (104) As at December 31, 2021 $ 1,182 $ 120 $ 57 $ 37 $ 1,396 $ 1,380 $ 2,776 Accumulated amortization As at January 1, 2020 $ 32 $ — $ 24 $ — $ 56 $ — $ 56 Amortization 66 — 8 9 83 — 83 Foreign exchange 5 — — 1 6 — 6 As at December 31, 2020 $ 103 $ — $ 32 $ 10 $ 145 $ — $ 145 Amortization 106 15 11 10 142 — 142 Dispositions (29) — (10) — (39) — (39) Foreign exchange (7) — (2) (1) (10) — (10) As at December 31, 2021 $ 173 $ 15 $ 31 $ 19 $ 238 $ — $ 238 Net book value As at December 31, 2020 $ 1,149 $ 120 $ 25 $ 29 $ 1,323 $ 1,428 $ 2,751 As at December 31, 2021 $ 1,009 $ 105 $ 26 $ 18 $ 1,158 $ 1,380 $ 2,538 |
Provisions (Tables)
Provisions (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of other provisions [abstract] | |
Schedule of other provisions | (millions) Note Employee Written put options (1) Other (2) Total As at January 1, 2020 $ 14 $ 147 $ 10 $ 171 Additions 9 — 62 71 Use (2) (76) (41) (119) Reversal (1) (73) (10) (84) Interest effect — 2 — 2 Foreign exchange — — — — As at December 31, 2020 $ 20 $ — $ 21 $ 41 Current $ — $ — $ 21 $ 21 Non-current 20 — — 20 As at December 31, 2020 $ 20 $ — $ 21 $ 41 Additions $ 5 $ — $ 3 $ 8 Use (20) — (16) (36) Reversal — — (1) (1) As at December 31, 2021 $ 5 $ — $ 7 $ 12 Current $ — $ — $ 2 $ 2 Non-current 5 — 5 10 As at December 31, 2021 $ 5 $ — $ 7 $ 12 |
Long-term debt (Tables)
Long-term debt (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of detailed information about borrowings [abstract] | |
Schedule of details of long-term debt | As at December 31 (millions) Note 2021 2020 Credit facility (b) $ 941 $ 1,568 Deferred debt transaction costs (8) (11) 933 1,557 Lease liabilities (c) 215 209 Long-term debt $ 1,148 $ 1,766 Current $ 328 $ 92 Non-current 820 1,674 Long-term debt $ 1,148 $ 1,766 2021 2020 As at December 31 (millions) Revolving Term loan component (1) Total Revolving Term loan component (1) Total Available $ 716 N/A $ 716 $ 132 N/A $ 132 Outstanding Due to TELUS Corporation $ 16 71 87 65 75 140 Due to Other 118 736 854 653 775 1,428 $ 134 $ 807 $ 941 $ 718 $ 850 $ 1,568 Total $ 850 $ 807 $ 1,657 $ 850 $ 850 $ 1,700 _________________________________________________ (1) We have entered into a receive-floating interest rate, pay-fixed interest rate exchange agreement that effectively converts our interest obligations on the debt to a fixed rate of 2.64% plus applicable margins (see Note 13(g) – Derivative) . |
Schedule of long-term debt maturities | Anticipated requirements to meet long-term debt repayments, calculated upon such long-term debts owing as at Composite long-term debt denominated in U.S dollars European euros Other currencies Years ending December 31 (millions) Long-term Leases Total Leases Leases Total 2022 $ 276 $ 19 $ 295 $ 12 $ 18 $ 325 2023 30 21 51 10 17 78 2024 30 10 40 8 14 62 2025 605 9 614 6 9 629 2026 — 10 10 5 8 23 Thereafter — 6 6 26 7 39 Future cash outflows in respect of 941 75 1,016 67 73 1,156 Future cash outflows in respect of associated interest and like carrying costs (1) 41 15 56 12 14 82 Undiscounted contractual maturities $ 982 $ 90 $ 1,072 $ 79 $ 87 $ 1,238 _________________________________________________ (1) Future cash outflows in respect of associated interest and carrying costs for amounts drawn under our credit facilities (if any) have been calculated based upon the rates in effect at December 31, 2021. |
Share capital (Tables)
Share capital (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of classes of share capital [abstract] | |
Schedule of authorized share capital | Our authorized and issued share capital as at December 31, 2021 was as follows: Authorized Issued As at December 31 (millions) 2021 2020 2019 2021 2020 2019 Preferred Shares Convertible Redeemable Preferred A Shares n/a unlimited unlimited n/a — — Convertible Redeemable Preferred B Shares n/a unlimited unlimited n/a — — Common Shares Class A n/a unlimited unlimited n/a 149 121 Class B, redesignated as Multiple Voting Shares unlimited unlimited unlimited 200 82 65 Class C n/a unlimited unlimited n/a 4 1 Class D n/a unlimited unlimited n/a 3 3 Class E, redesignated as Subordinate Voting Shares unlimited unlimited unlimited 66 7 — |
Related party transactions (Tab
Related party transactions (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of transactions between related parties [abstract] | |
Schedule of transactions with TELUS Corporation | 2021 2020 2019 As at, or Year Ended December 31 (millions) TELUS Subsidiaries Total TELUS Subsidiaries Total TELUS Subsidiaries Total Transactions with TELUS Corporation and subsidiaries Revenues from services provided to $ — $ 353 $ 353 $ — $ 310 $ 310 $ — $ 268 $ 268 Goods and services purchased from — (30) (30) — (29) (29) — (5) (5) — 323 323 — 281 281 — 263 263 Receipts from related parties — (339) (339) — (284) (284) — (251) (251) Payments to related parties 20 — 20 38 — 38 27 — 27 Payments (made) collected by related parties on our behalf (91) 53 (38) (14) (5) (19) (26) (10) (36) Foreign exchange — (2) (2) — (2) (2) — — — Change in balance (71) 35 (36) 24 (10) 14 1 2 3 Accounts with TELUS Corporation and subsidiaries Balance, beginning of year 27 (9) 18 3 1 4 2 (1) 1 Balance, end of year $ (44) $ 26 $ (18) $ 27 $ (9) $ 18 $ 3 $ 1 $ 4 Accounts with TELUS Corporation and subsidiaries Due from $ — $ 53 $ 53 $ 27 $ 22 $ 49 $ 3 $ 27 $ 30 Due to (44) (27) (71) — (31) (31) — (26) (26) $ (44) $ 26 $ (18) $ 27 $ (9) $ 18 $ 3 $ 1 $ 4 |
Summary of transactions with key management personnel | Total compensation expense and its composition for the key management personnel is as follows: Years Ended December 31 (millions) 2021 2020 2019 Short-term benefits $ 5 $ 4 $ 3 Post-employment pension (1) and other benefits $ 1 $ 1 $ 1 Share-based compensation $ 43 $ 5 $ 6 _________________________________________________ (1) Some of our Senior Leadership Team members are members of our Pension Plan for Management and Professional Employees of TELUS Corporation and certain other non-registered, non-contributory supplementary defined benefit pension plans. |
Additional financial informat_2
Additional financial information (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Additional financial information | |
Schedule of additional information for statements of financial position | As at December 31 (millions) Note 2021 2020 Other long-term assets Prepaid lease deposits and other $ 26 $ 24 Other 7 10 $ 33 $ 34 Accounts payable and accrued liabilities Trade accounts payable $ 79 $ 25 Accrued liabilities 75 62 Payroll and other employee-related liabilities 144 103 Share-based compensation liability 22 13 Other 7 49 $ 327 $ 252 |
Schedule of operating activities and investing activities | Years Ended December 31 (millions) 2021 2020 2019 Net change in non-cash operating working capital Accounts receivable $ (124) $ (30) $ (38) Due to and from affiliated companies, net 36 (13) (3) Prepaid expenses (13) 8 (4) Other long-term assets 1 (4) (11) Accounts payable and accrued liabilities 72 29 24 Income and other taxes receivable and payable, net (10) 4 1 Advance billings and customer deposits (1) 3 (9) Provisions (29) 8 12 Other long-term liabilities (1) (4) — $ (69) $ 1 $ (28) Cash payments for capital assets Capital asset additions Capital expenditures Property, plant and equipment, excluding right-of-use assets $ (93) $ (63) $ (58) Intangible assets (8) (11) (5) (101) (74) (63) Change in associated non-cash investing working capital 2 14 10 $ (99) $ (60) $ (53) |
Schedule of changes in liabilities arising from financing activities | Statements of cash Non-cash Year Ended December 31, 2021 (millions) Beginning Issued Redemptions, Foreign Other End of Long-term debt Credit facility $ 1,568 $ 71 $ (698) $ — $ — $ 941 Lease liabilities $ 209 $ — $ (67) $ (3) $ 76 $ 215 Deferred debt transaction costs $ (11) $ — $ — $ — $ 3 $ (8) $ 1,766 $ 71 $ (765) $ (3) $ 79 $ 1,148 Statements of cash Non-cash Year Ended December 31, 2020 (millions) Beginning of year Issued or Redemptions, Foreign exchange movement Other End of Long-term debt Credit facility $ 336 $ 1,854 $ (622) $ — $ — $ 1,568 Other — — (138) — 138 — Lease liabilities 189 — (59) 12 67 209 Deferred debt transaction costs (4) — — — (7) (11) $ 521 $ 1,854 $ (819) $ 12 $ 198 $ 1,766 Statements of cash Non-cash Year Ended December 31, 2019 (millions) Beginning Issued or Redemptions, Other End of Long-term debt Credit facility $ 313 $ 72 $ (49) $ — $ 336 Lease liabilities 155 — (47) 81 189 Deferred debt transaction costs (5) — — 1 (4) $ 463 $ 72 $ (96) $ 82 $ 521 |
Segment reporting (Tables)
Segment reporting (Tables) | 12 Months Ended |
Dec. 31, 2021 | |
Disclosure of operating segments [abstract] | |
Schedule of reconciliation of revenue and net long-lived assets by geographic area | We attribute revenues from external customers to individual countries based on the location of our delivery centres or where the services were provided from. Years Ended December 31 (millions) 2021 2020 2019 Philippines $ 344 $ 287 $ 284 Germany 312 242 — United States 311 208 243 Canada 188 139 16 Guatemala 185 152 118 Spain 130 82 — Bulgaria 124 104 90 El Salvador 121 111 91 Ireland 111 92 94 Other 368 165 84 $ 2,194 $ 1,582 $ 1,020 |
Summary of significant accoun_4
Summary of significant accounting policies - Narrative (Details) | Feb. 03, 2021 | Dec. 31, 2021segmentshares |
share-based compensation | ||
Share split ratio | 4.5 | |
Number of operating segments | segment | 1 | |
Number of reporting segments | segment | 1 | |
Common Share | Restricted Stock Units | ||
share-based compensation | ||
Grant date fair value, number of shares (in shares) | shares | 1 | |
Market price multiplier, number of shares (in shares) | shares | 1 |
Summary of significant accoun_5
Summary of significant accounting policies - Useful lives property, plant and equipment and right-of-use lease assets (Details) | 12 Months Ended |
Dec. 31, 2021 | |
Computer hardware and network assets | Minimum | |
Property, plant and equipment | |
Useful lives | 2 years |
Computer hardware and network assets | Maximum | |
Property, plant and equipment | |
Useful lives | 10 years |
Buildings and leasehold improvements | Minimum | |
Property, plant and equipment | |
Useful lives | 5 years |
Buildings and leasehold improvements | Maximum | |
Property, plant and equipment | |
Useful lives | 20 years |
Furniture and equipment | Minimum | |
Property, plant and equipment | |
Useful lives | 3 years |
Furniture and equipment | Maximum | |
Property, plant and equipment | |
Useful lives | 7 years |
Right-of-use lease assets | Minimum | |
Property, plant and equipment | |
Useful lives | 3 years |
Right-of-use lease assets | Maximum | |
Property, plant and equipment | |
Useful lives | 20 years |
Summary of significant accoun_6
Summary of significant accounting policies - Useful lives intangible assets (Details) | 12 Months Ended |
Dec. 31, 2021 | |
Customer relationships | Minimum | |
Disclosure of detailed information about intangible assets [line items] | |
Estimated useful lives of purchased intangible assets other than goodwill | 4 years |
Customer relationships | Maximum | |
Disclosure of detailed information about intangible assets [line items] | |
Estimated useful lives of purchased intangible assets other than goodwill | 15 years |
Software | Minimum | |
Disclosure of detailed information about intangible assets [line items] | |
Estimated useful lives of purchased intangible assets other than goodwill | 3 years |
Software | Maximum | |
Disclosure of detailed information about intangible assets [line items] | |
Estimated useful lives of purchased intangible assets other than goodwill | 7 years |
Brand | |
Disclosure of detailed information about intangible assets [line items] | |
Estimated useful lives of purchased intangible assets other than goodwill | 3 years |
Standard operating procedures | |
Disclosure of detailed information about intangible assets [line items] | |
Estimated useful lives of purchased intangible assets other than goodwill | 5 years |
Crowdsource assets | |
Disclosure of detailed information about intangible assets [line items] | |
Estimated useful lives of purchased intangible assets other than goodwill | 8 years |
Capital structure financial p_2
Capital structure financial policies (Details) | Feb. 03, 2021$ / sharesshares |
Disclosure of objectives, policies and processes for managing capital [abstract] | |
Common shares issued (in shares) | shares | 20,997,375 |
Share issue price (in dollars per share) | $ / shares | $ 25 |
Revenue from contracts with c_2
Revenue from contracts with customers (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | $ 2,194 | $ 1,582 | $ 1,020 |
Europe | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 921 | 636 | 221 |
North America | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 502 | 346 | 261 |
Asia-Pacific | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 455 | 337 | 329 |
Central America | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 316 | 263 | 209 |
Tech and Games | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 999 | 617 | 321 |
Communications and Media | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 537 | 481 | 390 |
eCommerce and FinTech | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 259 | 171 | 108 |
Travel and Hospitality | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 62 | 54 | 40 |
Healthcare | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | 47 | 36 | 43 |
Other | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Revenue from contracts with customers | $ 290 | $ 223 | $ 118 |
Salaries and benefits (Details)
Salaries and benefits (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Employee benefits expense - gross | |||
Wages and salaries | $ 1,133 | $ 879 | $ 566 |
Benefits | 82 | 65 | 49 |
Pensions—defined contribution | 7 | 3 | 2 |
Salaries and benefits | $ 1,222 | $ 947 | $ 617 |
Share-based compensation - Rest
Share-based compensation - Restricted share unit plan (Details) $ in Millions | Jul. 02, 2021shares | Dec. 31, 2021USD ($)sharesyrinstallment | Dec. 31, 2020USD ($) |
share-based compensation | |||
Number of vesting installments | installment | 4 | ||
Vesting period | yr | 6.5 | ||
Liabilities from share-based payment transactions | $ | $ 22 | $ 25 | |
Restricted Stock Units | |||
share-based compensation | |||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 1,191,919 | ||
Number of other equity instruments outstanding in share-based payment arrangement | 1,083,542 | ||
Restricted Stock Units | Playment | |||
share-based compensation | |||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 32,244 | ||
Performance Share Units | |||
share-based compensation | |||
Vesting period | yr | 3 | ||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 192,064 | ||
Number of other equity instruments outstanding in share-based payment arrangement | 192,064 | ||
Phantom restricted share units | |||
share-based compensation | |||
Number of other equity instruments outstanding in share-based payment arrangement | 285,386 | ||
Phantom Performance Share Units | |||
share-based compensation | |||
Number of other equity instruments outstanding in share-based payment arrangement | 289,815 | ||
Common Share | Restricted Stock Units | |||
share-based compensation | |||
Nominal value (in number of equity shares) | 1 | ||
Common Share | Phantom restricted share units | |||
share-based compensation | |||
Nominal value (in number of equity shares) | 1 |
Share-based compensation - Sche
Share-based compensation - Schedule of restricted share units (Details) $ / shares in Units, $ in Millions | 12 Months Ended | ||||
Dec. 31, 2021$ / shares | Dec. 31, 2021USD ($)shares$ / shares | Dec. 31, 2020shares$ / shares | Dec. 31, 2019shares$ / shares | Dec. 31, 2019shares$ / shares | |
Number of restricted share units - Vested | |||||
Dividends (in shares) | 1,591 | ||||
Phantom restricted share units - US$ denominated | |||||
Number of restricted share units - Non-vested | |||||
Outstanding, beginning of year (in shares) | 1,383,642 | 2,101,733 | 2,456,315 | 2,456,315 | |
Granted (in shares) | 1,383,983 | 357,966 | 891,863 | 891,863 | |
Vested (in shares) | (805,429) | (982,395) | (1,162,723) | (1,162,723) | |
Forfeited (in shares) | (111,389) | (93,662) | (83,722) | (83,722) | |
Outstanding, end of year (in shares) | 1,850,807 | 1,383,642 | 2,101,733 | 2,101,733 | |
Number of restricted share units - Vested | |||||
Vested (in shares) | 805,429 | 982,395 | 1,162,723 | 1,162,723 | |
Exercised (in shares) | (805,429) | (982,395) | (1,162,723) | (1,162,723) | |
Grant-date fair value | |||||
Outstanding, beginning of year (in USD and CDN dollars per share) | $ / shares | $ 7.94 | $ 6.70 | $ 5.69 | ||
Granted (in USD and CDN dollars per share) | $ / shares | 27.26 | 11.11 | 7.27 | ||
Vested (in USD and CDN dollars per share) | $ / shares | 7.29 | 6.51 | 5.07 | ||
Exercised (in USD and CDN dollars per share) | $ / shares | 7.29 | 6.51 | 5.07 | ||
Forfeited (in USD and CDN dollars per share) | $ / shares | 20.16 | 7.12 | 5.95 | ||
Outstanding, end of year (in USD and CDN dollars per share) | $ / shares | $ 21.94 | $ 7.94 | $ 6.70 | ||
Phantom restricted share units - Canadian $ denominated | |||||
Number of restricted share units - Vested | |||||
Outstanding, beginning of year (in shares) | 145,345 | 145,345 | |||
Exercised (in shares) | (145,345) | (145,345) | |||
Grant-date fair value | |||||
Outstanding, beginning of year (in USD and CDN dollars per share) | $ / shares | $ 4.75 | ||||
Exercised (in USD and CDN dollars per share) | $ / shares | $ 4.75 | ||||
Phantom Restricted Share Units Settled With Subordinate Voting Shares | |||||
Number of restricted share units - Vested | |||||
Exercised (in shares) | (32,244) | ||||
Phantom Restricted Share Units and Phantom Share Units Settled With Cash | |||||
Number of restricted share units - Vested | |||||
Exercised (in shares) | (773,185) | ||||
Grant-date fair value | |||||
Exercised (in USD and CDN dollars per share) | $ / shares | $ 33.24 | ||||
Expense from cash-settled share-based payment transactions | $ | $ 26 | ||||
Phantom restricted share units | |||||
Number of restricted share units - Non-vested | |||||
Outstanding, end of year (in shares) | 285,386 | ||||
Phantom restricted share units | TELUS Corporation (parent) | |||||
Number of restricted share units - Non-vested | |||||
Outstanding, beginning of year (in shares) | 156,749 | 253,622 | 263,128 | 263,128 | |
Granted (in shares) | 24,757 | 13,217 | 94,342 | 94,342 | |
Vested (in shares) | (85,154) | (113,737) | (113,062) | (113,062) | |
Issued in lieu of dividends (in shares) | 5,023 | 10,156 | 9,214 | 9,214 | |
Forfeited (in shares) | (23,364) | (6,509) | 0 | 0 | |
Outstanding, end of year (in shares) | 78,011 | 156,749 | 253,622 | 253,622 | |
Number of restricted share units - Vested | |||||
Vested (in shares) | 85,154 | 113,737 | 113,062 | 113,062 | |
Exercised (in shares) | (86,745) | (113,737) | (113,062) | (113,062) | |
Grant-date fair value | |||||
Outstanding, beginning of year (in USD and CDN dollars per share) | $ / shares | $ 24.17 | $ 23.78 | $ 16.45 | ||
Granted (in USD and CDN dollars per share) | $ / shares | 27.58 | 24.97 | 21.38 | ||
Vested (in USD and CDN dollars per share) | $ / shares | 23.96 | 25.49 | 21.25 | ||
Issued in lieu of dividends (in dollars per share) | $ / shares | 27.43 | 15.42 | 26.99 | ||
Exercised (in USD and CDN dollars per share) | (per share) | $ 27.58 | 25.22 | 25.49 | 21.25 | |
Forfeited (in USD and CDN dollars per share) | $ / shares | 24.72 | 23.59 | 0 | ||
Outstanding, end of year (in USD and CDN dollars per share) | $ / shares | $ 24.20 | $ 24.17 | $ 23.78 | ||
Expense from cash-settled share-based payment transactions | $ | $ 2 | ||||
Restricted Stock Units | |||||
Number of restricted share units - Non-vested | |||||
Granted (in shares) | 1,191,919 | ||||
Outstanding, end of year (in shares) | 1,083,542 | ||||
Performance Share Units | |||||
Number of restricted share units - Non-vested | |||||
Granted (in shares) | 192,064 | ||||
Outstanding, end of year (in shares) | 192,064 |
Share-based compensation - Phan
Share-based compensation - Phantom TELUS Corporation restricted share units (Details) | 12 Months Ended |
Dec. 31, 2021shares | |
Restricted Stock Units | TELUS Corporation (parent) | |
share-based compensation | |
Vesting period | 30 months |
Restricted Stock Units | TELUS Corporation (parent) | Minimum | |
share-based compensation | |
Variable payout (as a percent) | 0.00% |
Restricted Stock Units | TELUS Corporation (parent) | Maximum | |
share-based compensation | |
Variable payout (as a percent) | 150.00% |
Common Share | Phantom restricted share units | |
share-based compensation | |
Nominal value (in number of equity shares) | 1 |
Common Share | Restricted Stock Units | |
share-based compensation | |
Nominal value (in number of equity shares) | 1 |
Share-based compensation - Shar
Share-based compensation - Share option awards (Details) | 12 Months Ended |
Dec. 31, 2021yrsharesinstallment | |
share-based compensation | |
Number of vesting installments | 4 |
Expected lives (years) | yr | 6.5 |
Equity share option awards | Graded-Vesting Method | |
share-based compensation | |
Vesting period | 4 years |
Number of vesting installments | 4 |
Expected lives (years) | 10 |
Equity share option awards | Cliff-Vesting Method | |
share-based compensation | |
Vesting period | 3 years |
Phantom share option awards | |
share-based compensation | |
Vesting period | 30 months |
Share options granted (in shares) | shares | 0 |
Maximum | Share option awards | |
share-based compensation | |
Exercise period | 10 years |
Maximum | Phantom share option awards | |
share-based compensation | |
Variable payout (as a percent) | 100.00% |
Minimum | Phantom share option awards | |
share-based compensation | |
Variable payout (as a percent) | 0.00% |
Share-based compensation - Sc_2
Share-based compensation - Schedule of share option awards (Details) $ / shares in Units, $ in Millions | 12 Months Ended | ||||||
Dec. 31, 2021USD ($)shares$ / shares | Dec. 31, 2021USD ($)shares$ / shares$ / shares | Dec. 31, 2020USD ($)shares$ / shares | Dec. 31, 2020USD ($)shares$ / shares | Dec. 31, 2019shares$ / shares | Dec. 31, 2019shares$ / shares | Dec. 31, 2021$ / shares | |
Share option awards, Weighted average exercise price | |||||||
Liabilities from share-based payment transactions | $ | $ 22 | $ 22 | $ 25 | $ 25 | |||
Share option awards - US$ denominated | |||||||
Share option awards, Non-vested | |||||||
Outstanding, beginning of year (in shares) | 654,633 | 4,476,658 | 4,476,658 | 3,864,307 | 3,864,307 | ||
Granted (in shares) | 579,949 | 612,351 | 612,351 | ||||
Vested (in shares) | (150,397) | (3,822,025) | (3,822,025) | ||||
Outstanding, end of year (in shares) | 1,084,185 | 654,633 | 654,633 | 4,476,658 | 4,476,658 | ||
Share option awards, Vested | |||||||
Outstanding, beginning of year (in shares) | 3,267,423 | ||||||
Vested (in shares) | 150,397 | 3,822,025 | 3,822,025 | ||||
Exercised (in shares) | (1,321,238) | (554,602) | (554,602) | ||||
Outstanding, end of year (in shares) | 2,096,582 | 3,267,423 | 3,267,423 | ||||
Exercisable, end of year (in shares) | 2,096,582 | 2,096,582 | |||||
Share option awards, Weighted average exercise price | |||||||
Outstanding, beginning of year (in dollars per share) | $ / shares | $ 6.94 | $ 6.91 | $ 6.63 | ||||
Granted (in dollars per share) | $ / shares | 25 | 6.21 | 8.46 | ||||
Vested (in dollars per share) | $ / shares | 5.78 | 6.21 | |||||
Exercised (in dollars per share) | $ / shares | 5.74 | ||||||
Outstanding, end of year (in dollars per share) | $ / shares | 10.74 | $ 6.94 | $ 6.91 | ||||
Exercisable, end of year (in dollars per share) | $ / shares | $ 7.45 | $ 7.45 | |||||
Share option awards - Canadian $ denominated | |||||||
Share option awards, Vested | |||||||
Outstanding, beginning of year (in shares) | 242,244 | 242,244 | 242,244 | 242,244 | 242,244 | ||
Exercised (in shares) | 242,244 | ||||||
Outstanding, end of year (in shares) | 0 | 242,244 | 242,244 | 242,244 | 242,244 | ||
Exercisable, end of year (in shares) | 0 | 0 | |||||
Share option awards, Weighted average exercise price | |||||||
Outstanding, beginning of year (in dollars per share) | $ / shares | $ 4.75 | $ 4.75 | $ 4.75 | ||||
Exercised (in dollars per share) | $ / shares | $ 4.75 | ||||||
Outstanding, end of year (in dollars per share) | $ / shares | $ 0 | $ 4.75 | $ 4.75 | ||||
Exercisable, end of year (in dollars per share) | $ / shares | $ 0 | ||||||
Share Options and Phantom Share Options | |||||||
Share option awards, Weighted average exercise price | |||||||
Exercised (in dollars per share) | $ / shares | $ 31.23 | ||||||
Share Options and Phantom Share Options | Share-based Payment, Tranche One | |||||||
Share option awards, Vested | |||||||
Exercised (in shares) | (715,884) | ||||||
Share Options and Phantom Share Options | Share-based Payment, Tranche One | Treasury shares | |||||||
Share option awards, Weighted average exercise price | |||||||
Shares issued (in shares) | 382,367 | 382,367 | |||||
Share Options and Phantom Share Options | Share-based Payment, Tranche Two | |||||||
Share option awards, Vested | |||||||
Exercised (in shares) | (847,598) | ||||||
Share option awards, Weighted average exercise price | |||||||
Expense from cash-settled share-based payment transactions | $ | $ 17 | ||||||
Share Options and Phantom Share Options | Share-based Payment, Tranche Three | |||||||
Share option awards, Weighted average exercise price | |||||||
Liabilities from share-based payment transactions | $ | $ 5 | $ 5 | |||||
Share Option Awards Tranche A | |||||||
Share option awards, Non-vested | |||||||
Outstanding, end of year (in shares) | 2,600,818 | ||||||
Share option awards, Weighted average exercise price | |||||||
Weighted average remaining contractual life | 5 years 7 months 6 days | ||||||
Share Option Awards Tranche A | Minimum | |||||||
Share option awards, Weighted average exercise price | |||||||
Exercise price (in dollars per share) | $ / shares | $ 4.87 | $ 4.87 | |||||
Share Option Awards Tranche A | Maximum | |||||||
Share option awards, Weighted average exercise price | |||||||
Exercise price (in dollars per share) | $ / shares | $ 8.95 | 8.95 | |||||
Share Option Awards Tranche B | |||||||
Share option awards, Non-vested | |||||||
Outstanding, end of year (in shares) | 579,949 | ||||||
Share option awards, Weighted average exercise price | |||||||
Exercise price (in dollars per share) | $ / shares | $ 25 | $ 25 | |||||
Weighted average remaining contractual life | 9 years 2 months 12 days |
Share-based compensation - Weig
Share-based compensation - Weighted average assumptions (Details) | 12 Months Ended |
Dec. 31, 2021yr$ / shares | |
Disclosure of terms and conditions of share-based payment arrangement [line items] | |
Share option award fair value (in dollars per share) | $ / shares | $ 5.34 |
Risk free interest rate | 0.73% |
Expected lives (years) | yr | 6.5 |
Expected volatility | 19.30% |
Dividend yield | 0.00% |
Acquisition, integration and _3
Acquisition, integration and other (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Acquisition, integration and other [Abstract] | |||
Acquisition and integration costs | $ 11 | $ 44 | $ 1 |
Other | 12 | 15 | 6 |
Acquisition, integration and other | $ 23 | $ 59 | $ 7 |
Interest expense and foreign _3
Interest expense and foreign exchange (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Interest expense | |||
Interest on long-term debt, excluding lease liabilities | $ 24 | $ 26 | $ 14 |
Interest on lease liabilities | 14 | 14 | 13 |
Amortization of financing fees and other | 6 | 4 | 1 |
Interest on provisions | 0 | 2 | 8 |
Total | 44 | 46 | 36 |
Foreign exchange | |||
Derivatives used to manage currency risks | 0 | (1) | (1) |
Foreign exchange gain | (1) | (1) | (2) |
Total | $ (1) | $ (2) | $ (3) |
Income taxes - Expense composit
Income taxes - Expense composition (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Current income tax expense | |||
For current reporting year | $ 82 | $ 58 | $ 26 |
Adjustments recognized in the current period for income tax of prior periods | 1 | (10) | 2 |
Total | 83 | 48 | 28 |
Deferred income tax expense (recovery) | |||
Arising from the origination and reversal of temporary differences | (15) | (3) | 3 |
Adjustments recognized in the current period for income tax of prior periods | (4) | 3 | (5) |
Total | (19) | 0 | (2) |
Income tax expense per consolidated statements of income and other comprehensive income | $ 64 | $ 48 | $ 26 |
Income taxes - Rate reconciliat
Income taxes - Rate reconciliations (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Reconciliation of effective tax rate | |||
Income taxes computed at applicable statutory rates | $ 32 | $ 37 | $ 27 |
Non-tax deductible items | 16 | 10 | 2 |
Withholding and other taxes | 18 | 8 | 7 |
Foreign tax differential | (3) | (2) | (8) |
Adjustments recognized in the current period for income tax of prior periods | (3) | (7) | (3) |
Losses not recognized | 6 | 3 | 2 |
Other | (2) | (1) | (1) |
Income tax expense per consolidated statements of income and other comprehensive income | $ 64 | $ 48 | $ 26 |
Reconciliation of effective tax rate (as a percent) | |||
Applicable statutory rate (as a percent) | 22.60% | 24.20% | 28.20% |
Tax rate for Income tax expense per Consolidated statements of income and other comprehensive income (as a percent) | 45.10% | 31.60% | 27.30% |
Income taxes - Temporary differ
Income taxes - Temporary differences (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Reconciliation of temporary differences | |||
Net income | $ (19) | $ 0 | $ (2) |
Other comprehensive income | (1) | 1 | |
Presented on the consolidated statement of financial position as: | |||
Deferred income taxes | 23 | 7 | |
Deferred income tax liability | (305) | (324) | |
Property, plant and equipment and intangible assets subject to amortization | |||
Reconciliation of temporary differences | |||
Balance at beginning of period | (356) | (42) | |
Net income | 32 | 32 | |
Other comprehensive income | 0 | 0 | |
Foreign currency translation | 11 | ||
Share capital | 0 | ||
Other | 0 | ||
Balance at end of period | (316) | (356) | (42) |
Presented on the consolidated statement of financial position as: | |||
As at reporting date | (316) | (356) | (42) |
Property, plant and equipment and intangible assets subject to amortization | Acquired during the year and other | |||
Reconciliation of temporary differences | |||
Acquired during the year and other | (3) | (346) | |
Net pension and share- based compensation amounts | |||
Reconciliation of temporary differences | |||
Balance at beginning of period | 6 | 3 | |
Net income | (3) | 3 | |
Other comprehensive income | 0 | 0 | |
Foreign currency translation | 0 | ||
Share capital | 0 | ||
Other | 1 | ||
Balance at end of period | 4 | 6 | 3 |
Presented on the consolidated statement of financial position as: | |||
As at reporting date | 4 | 6 | 3 |
Net pension and share- based compensation amounts | Acquired during the year and other | |||
Reconciliation of temporary differences | |||
Acquired during the year and other | 0 | 0 | |
Debt and equity issue costs | |||
Reconciliation of temporary differences | |||
Balance at beginning of period | (1) | 0 | |
Net income | 0 | (1) | |
Other comprehensive income | 0 | 0 | |
Foreign currency translation | 0 | ||
Share capital | 9 | ||
Other | 0 | ||
Balance at end of period | 8 | (1) | 0 |
Presented on the consolidated statement of financial position as: | |||
As at reporting date | 8 | (1) | 0 |
Debt and equity issue costs | Acquired during the year and other | |||
Reconciliation of temporary differences | |||
Acquired during the year and other | 0 | 0 | |
Provisions and other | |||
Reconciliation of temporary differences | |||
Balance at beginning of period | 15 | 38 | |
Net income | (9) | (34) | |
Other comprehensive income | (1) | 1 | |
Foreign currency translation | 0 | ||
Share capital | 0 | ||
Other | (1) | ||
Balance at end of period | 4 | 15 | 38 |
Presented on the consolidated statement of financial position as: | |||
As at reporting date | 4 | 15 | 38 |
Provisions and other | Acquired during the year and other | |||
Reconciliation of temporary differences | |||
Acquired during the year and other | 0 | 10 | |
Non-capital loss carried forward | |||
Reconciliation of temporary differences | |||
Balance at beginning of period | 17 | 3 | |
Net income | (2) | 0 | |
Other comprehensive income | 0 | 0 | |
Foreign currency translation | 0 | ||
Share capital | 0 | ||
Other | 0 | ||
Balance at end of period | 15 | 17 | 3 |
Presented on the consolidated statement of financial position as: | |||
As at reporting date | 15 | 17 | 3 |
Non-capital loss carried forward | Acquired during the year and other | |||
Reconciliation of temporary differences | |||
Acquired during the year and other | 0 | 14 | |
Leases | |||
Reconciliation of temporary differences | |||
Balance at beginning of period | 2 | 1 | |
Net income | 1 | 0 | |
Other comprehensive income | 0 | 0 | |
Foreign currency translation | 0 | ||
Share capital | 0 | ||
Other | 0 | ||
Balance at end of period | 3 | 2 | 1 |
Presented on the consolidated statement of financial position as: | |||
As at reporting date | 3 | 2 | 1 |
Leases | Acquired during the year and other | |||
Reconciliation of temporary differences | |||
Acquired during the year and other | 0 | 1 | |
Net deferred income tax asset (liability) | |||
Reconciliation of temporary differences | |||
Balance at beginning of period | (317) | 3 | |
Net income | 19 | 0 | |
Other comprehensive income | (1) | 1 | |
Foreign currency translation | 11 | ||
Share capital | 9 | ||
Other | 0 | ||
Balance at end of period | (282) | (317) | 3 |
Presented on the consolidated statement of financial position as: | |||
Deferred income taxes | 23 | 7 | |
Deferred income tax liability | (305) | (324) | |
As at reporting date | (282) | (317) | $ 3 |
Net deferred income tax asset (liability) | Acquired during the year and other | |||
Reconciliation of temporary differences | |||
Acquired during the year and other | $ (3) | $ (321) |
Income taxes - Other (Details)
Income taxes - Other (Details) - USD ($) $ in Millions | 12 Months Ended | |
Dec. 31, 2021 | Dec. 31, 2020 | |
Temporary differences | ||
Tax losses incurred for which no deferred tax asset is recognized | $ 30 | $ 15 |
Benefits recognized for non-capital losses | 4 | 6 |
Deferred tax assets | 23 | $ 7 |
Unused Tax Losses Dependent on Future Earnings | ||
Temporary differences | ||
Deferred tax assets | 6 | |
Indefinite | ||
Temporary differences | ||
Tax losses incurred for which no deferred tax asset is recognized | 3 | |
20 Years | ||
Temporary differences | ||
Tax losses incurred for which no deferred tax asset is recognized | $ 21 | |
Carryforward period | 20 years | |
5 Years | ||
Temporary differences | ||
Tax losses incurred for which no deferred tax asset is recognized | $ 6 | |
Carryforward period | 5 years |
Other comprehensive income (Det
Other comprehensive income (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Change in unrealized fair value of derivatives | |||
Accumulated balance at beginning | $ (51) | $ (1) | $ (1) |
Amount arising | 41 | (51) | 0 |
Income taxes | (1) | 1 | |
Net | 40 | (50) | 0 |
Accumulated balance at ending | (11) | (51) | (1) |
Cumulative foreign currency translation adjustment | |||
Accumulated balance at beginning | 143 | 19 | 22 |
Amount arising | (95) | 124 | (3) |
Income taxes | 0 | 0 | |
Net | (95) | 124 | (3) |
Accumulated balance at ending | 48 | 143 | 19 |
Employee defined benefit plan re- measurements | |||
Accumulated balance at beginning | (3) | (3) | 0 |
Amount arising | 0 | 0 | (3) |
Income taxes | 0 | 0 | |
Net | 0 | 0 | (3) |
Accumulated balance at ending | (3) | (3) | (3) |
Accumulated balance at beginning, accumulated other comprehensive income | 89 | 15 | 21 |
Amount arising, accumulated other comprehensive income | (54) | 73 | (6) |
Income taxes, accumulated other comprehensive income | (1) | 1 | |
Total | (55) | 74 | (6) |
Accumulated balance at ending, accumulated other comprehensive income | $ 34 | $ 89 | $ 15 |
Earnings per share (Details)
Earnings per share (Details) - USD ($) $ / shares in Units, $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Basic earnings per share [abstract] | |||
Net income | $ 78 | $ 103 | $ 69 |
Weighted average number of equity shares outstanding (in shares) | 264,000,000 | 224,000,000 | 190,000,000 |
Basic earnings per share (in dollars per share) | $ 0.30 | $ 0.46 | $ 0.36 |
Diluted earnings per share [abstract] | |||
Net income | $ 78 | $ 103 | $ 69 |
Weighted average number of equity shares outstanding (in shares) | 264,000,000 | 224,000,000 | 190,000,000 |
Dilutive effect of share-based compensation (in shares) | 3,000,000 | 2,000,000 | 0 |
Diluted total weighted average number of common shares outstanding (in shares) | 267,000,000 | 226,000,000 | 190,000,000 |
Diluted earnings per share (in dollars per share) | $ 0.29 | $ 0.46 | $ 0.36 |
Antidilutive awards (in shares) | 0 | 0 | 0 |
Accounts receivable - Schedule
Accounts receivable - Schedule of Accounts Receivable (Details) - USD ($) $ in Millions | Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 |
Subclassifications of assets, liabilities and equities [abstract] | |||
Accounts receivable – billed | $ 213 | $ 163 | |
Accounts receivable – unbilled | 175 | 125 | |
Other receivables | 28 | 13 | |
Billed and unbilled trade receivables and other receivables | 416 | 301 | |
Allowance for doubtful accounts | (2) | (5) | $ (2) |
Accounts receivable - current | $ 414 | $ 296 |
Accounts receivable - Age Analy
Accounts receivable - Age Analysis of Accounts Receivable (Details) - USD ($) $ in Millions | Dec. 31, 2021 | Dec. 31, 2020 |
Credit risk | ||
Customer accounts receivable – billed, net of allowance for doubtful accounts | $ 211 | $ 158 |
Accounts receivable – unbilled | 175 | 125 |
Other receivables | 28 | 13 |
Accounts receivable - current | 414 | 296 |
Less than 30 days past billing date | ||
Credit risk | ||
Customer accounts receivable – billed, net of allowance for doubtful accounts | 162 | 121 |
30-60 days past billing date | ||
Credit risk | ||
Customer accounts receivable – billed, net of allowance for doubtful accounts | 39 | 28 |
61-90 days past billing date | ||
Credit risk | ||
Customer accounts receivable – billed, net of allowance for doubtful accounts | 3 | 7 |
More than 90 days past billing date | ||
Credit risk | ||
Customer accounts receivable – billed, net of allowance for doubtful accounts | $ 7 | $ 2 |
Accounts receivable - Summary o
Accounts receivable - Summary of Activity Related to Allowance for Doubtful Accounts (Details) - USD ($) $ in Millions | 12 Months Ended | |
Dec. 31, 2021 | Dec. 31, 2020 | |
Subclassifications of assets, liabilities and equities [abstract] | ||
Balance, beginning of period | $ 5 | $ 2 |
Additions | 0 | 7 |
Write-off or recovery | (3) | (4) |
Balance, end of period | $ 2 | $ 5 |
Financial instruments and man_3
Financial instruments and management of financial risks - Credit risk (Details) - USD ($) $ in Millions | Dec. 31, 2021 | Dec. 31, 2020 |
Credit risk | ||
Maximum exposure (excluding income tax effects) to credit risk | $ 585 | $ 500 |
Cash and cash equivalents | ||
Credit risk | ||
Maximum exposure (excluding income tax effects) to credit risk | 115 | 153 |
Customer accounts receivable | ||
Credit risk | ||
Maximum exposure (excluding income tax effects) to credit risk | 414 | 296 |
Due from affiliated companies | ||
Credit risk | ||
Maximum exposure (excluding income tax effects) to credit risk | 53 | 49 |
Derivative assets | ||
Credit risk | ||
Maximum exposure (excluding income tax effects) to credit risk | $ 3 | $ 2 |
Financial instruments and man_4
Financial instruments and management of financial risks - Liquidity risk (Details) $ in Millions | Dec. 31, 2021USD ($) |
Liquidity risk | |
Total | $ 1,659 |
Non- interest bearing financial liabilities | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 351 |
Due to affiliated companies | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 71 |
Long-term debt excluding leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 982 |
Leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 256 |
Interest rate swap agreement | |
Liquidity risk | |
Contractual maturities, derivative liabilities | 2 |
2022 | |
Liquidity risk | |
Total | 752 |
2022 | Non- interest bearing financial liabilities | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 329 |
2022 | Due to affiliated companies | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 71 |
2022 | Long-term debt excluding leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 292 |
2022 | Leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 61 |
2022 | Interest rate swap agreement | |
Liquidity risk | |
Contractual maturities, derivative liabilities | 2 |
2023 | |
Liquidity risk | |
Total | 115 |
2023 | Non- interest bearing financial liabilities | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 22 |
2023 | Long-term debt excluding leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 42 |
2023 | Leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 57 |
2023 | Interest rate swap agreement | |
Liquidity risk | |
Contractual maturities, derivative liabilities | 0 |
2024 | |
Liquidity risk | |
Total | 74 |
2024 | Long-term debt excluding leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 41 |
2024 | Leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 39 |
2025 | |
Liquidity risk | |
Total | 648 |
2025 | Long-term debt excluding leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 607 |
2025 | Leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 29 |
2026 | |
Liquidity risk | |
Total | 26 |
2026 | Long-term debt excluding leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 0 |
2026 | Leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 26 |
Thereafter | |
Liquidity risk | |
Total | 44 |
Thereafter | Leases | |
Liquidity risk | |
Contractual maturities, non-derivative liabilities | 44 |
Currency swap agreement amounts to be exchanged | Currency swap agreement | |
Liquidity risk | |
Amounts to be exchanged, (Receive) | (408) |
Amounts to be exchanged, Pay | 405 |
Currency swap agreement amounts to be exchanged | 2022 | Currency swap agreement | |
Liquidity risk | |
Amounts to be exchanged, (Receive) | (27) |
Amounts to be exchanged, Pay | 24 |
Currency swap agreement amounts to be exchanged | 2023 | Currency swap agreement | |
Liquidity risk | |
Amounts to be exchanged, (Receive) | (30) |
Amounts to be exchanged, Pay | 24 |
Currency swap agreement amounts to be exchanged | 2024 | Currency swap agreement | |
Liquidity risk | |
Amounts to be exchanged, (Receive) | (30) |
Amounts to be exchanged, Pay | 24 |
Currency swap agreement amounts to be exchanged | 2025 | Currency swap agreement | |
Liquidity risk | |
Amounts to be exchanged, (Receive) | (321) |
Amounts to be exchanged, Pay | 333 |
Currency swap agreement amounts to be exchanged | 2026 | Currency swap agreement | |
Liquidity risk | |
Amounts to be exchanged, (Receive) | 0 |
Amounts to be exchanged, Pay | $ 0 |
Financial instruments and man_5
Financial instruments and management of financial risks - Market risk (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Interest rate risk | |||
Market risks | |||
Basis point change of reasonably possible increase in unobservable input, liabilities | 2500.00% | 2500.00% | 2500.00% |
Basis point change of reasonably possible decrease in unobservable input, liabilities | 2500.00% | 2500.00% | 2500.00% |
Canadian Dollars | Currency risk | |||
Market risks | |||
Percentage of reasonably possible increase in market risk variable | 10.00% | 10.00% | 10.00% |
Percentage of reasonably possible decrease in unobservable input, liabilities | 10.00% | 10.00% | 10.00% |
Net income sensitivity to increase in risk variable | $ 1 | $ (2) | $ 0 |
Comprehensive income sensitivity to increase in risk variable | 1 | (2) | 0 |
Net income sensitivity to decrease in risk variable | (1) | 2 | 0 |
Comprehensive income sensitivity to decrease in risk variable | $ (1) | $ 2 | $ 0 |
European euros | Currency risk | |||
Market risks | |||
Percentage of reasonably possible increase in market risk variable | 10.00% | 10.00% | 10.00% |
Percentage of reasonably possible decrease in unobservable input, liabilities | 10.00% | 10.00% | 10.00% |
Other comprehensive income sensitivity to increase in risk variable | $ (19) | $ (10) | $ (3) |
Comprehensive income sensitivity to increase in risk variable | (19) | (10) | (3) |
Other comprehensive income sensitivity to decrease in risk variable | 19 | 10 | 3 |
Comprehensive income sensitivity to decrease in risk variable | $ 19 | $ 10 | $ 3 |
Philippine peso | Currency risk | |||
Market risks | |||
Percentage of reasonably possible increase in market risk variable | 10.00% | 10.00% | 10.00% |
Percentage of reasonably possible decrease in unobservable input, liabilities | 10.00% | 10.00% | 10.00% |
Net income sensitivity to increase in risk variable | $ (1) | $ (1) | $ 0 |
Comprehensive income sensitivity to increase in risk variable | (1) | (1) | 0 |
Net income sensitivity to decrease in risk variable | 1 | 1 | 0 |
Comprehensive income sensitivity to decrease in risk variable | 1 | 1 | 0 |
U.S dollars | Interest rate risk | |||
Market risks | |||
Net income sensitivity to increase in risk variable | (2) | (4) | (1) |
Other comprehensive income sensitivity to increase in risk variable | 0 | 1 | 1 |
Comprehensive income sensitivity to increase in risk variable | (2) | (3) | 0 |
Net income sensitivity to decrease in risk variable | 2 | 4 | 1 |
Other comprehensive income sensitivity to decrease in risk variable | 0 | (1) | (1) |
Comprehensive income sensitivity to decrease in risk variable | $ 2 | $ 3 | $ 0 |
Common shares | Other market risk | |||
Market risks | |||
Percentage of reasonably possible increase in market risk variable | 25.00% | 25.00% | 25.00% |
Percentage of reasonably possible decrease in unobservable input, liabilities | 25.00% | 25.00% | 25.00% |
Net income sensitivity to increase in risk variable | $ (5) | $ (4) | $ (2) |
Comprehensive income sensitivity to increase in risk variable | (5) | (4) | (2) |
Net income sensitivity to decrease in risk variable | 5 | 4 | 2 |
Comprehensive income sensitivity to decrease in risk variable | $ 5 | $ 4 | $ 2 |
Financial instruments and man_6
Financial instruments and management of financial risks - Fair Values Derivatives (Details) | 12 Months Ended | ||||||
Dec. 31, 2021USD ($) | Dec. 31, 2021INR (₨) | Dec. 31, 2021PHP (₱) | Dec. 31, 2021EUR (€) | Dec. 31, 2020USD ($) | Dec. 31, 2020PHP (₱) | Dec. 31, 2020EUR (€) | |
Disclosure of detailed information about financial instruments [line items] | |||||||
Current Assets, Fair value and carrying value | $ 3,000,000 | $ 2,000,000 | |||||
Current Liabilities, Fair value and carrying value | 5,000,000 | 1,000,000 | |||||
Non-current Liabilities, Fair value and carrying value | $ 17,000,000 | $ 57,000,000 | |||||
Current assets derivatives | Currency risk related to purchases | HFT | India, Rupee | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | 2022 | 2022 | 2022 | 2022 | — | — | — |
Current Assets, Notional amount | $ 10,000,000 | $ 0 | |||||
Current Assets, Fair value and carrying value | 0 | $ 0 | |||||
Price | $ 1 | ₨ 76.21 | |||||
Current assets derivatives | Currency risk related to purchases | HFT | Philippine peso | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | — | — | — | — | 2021 | 2021 | 2021 |
Current Assets, Notional amount | $ 0 | $ 68,000,000 | |||||
Current Assets, Fair value and carrying value | $ 0 | 2,000,000 | |||||
Price | $ 1 | ₱ 48.23 | |||||
Current assets derivatives | Currency risk related to business acquisition | Cash flow hedging item (HFH) | European euros | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | 2022 | 2022 | 2022 | 2022 | — | — | — |
Current Assets, Notional amount | $ 21,000,000 | $ 0 | |||||
Current Assets, Fair value and carrying value | 3,000,000 | $ 0 | |||||
Price | $ 1 | € 0.86 | |||||
Current liabilities derivatives | Currency risk related to purchases | Cash flow hedging item (HFH) | Philippine peso | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | 2022 | 2022 | 2022 | 2022 | — | — | — |
Price | $ 1 | ₱ 50.10 | |||||
Current Liabilities, Notional amount | 92,000,000 | $ 0 | |||||
Current Liabilities, Fair value and carrying value | $ 3,000,000 | $ 0 | |||||
Current liabilities derivatives | Currency risk related to purchases | HFT | India, Rupee | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | 2022 | 2022 | 2022 | 2022 | — | — | — |
Price | $ 1 | ₨ 74.99 | |||||
Current Liabilities, Notional amount | 2,000,000 | $ 0 | |||||
Current Liabilities, Fair value and carrying value | $ 0 | $ 0 | |||||
Current liabilities derivatives | Currency risk related to business acquisition | Cash flow hedging item (HFH) | European euros | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | — | — | — | — | 2021 | 2021 | 2021 |
Price | $ 1 | € 0.85 | |||||
Current Liabilities, Notional amount | $ 0 | 2,000,000 | |||||
Current Liabilities, Fair value and carrying value | $ 0 | $ 1,000,000 | |||||
Current liabilities derivatives | Interest rate risk associated with non-fixed rate credit facility amounts drawn | Cash flow hedging item (HFH) | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | 2022 | 2022 | 2022 | 2022 | — | — | — |
Current Liabilities, Notional amount | $ 95,000,000 | $ 0 | |||||
Current Liabilities, Fair value and carrying value | $ 2,000,000 | $ 0 | |||||
Interest rate on borrowings | 264.00% | 0.00% | |||||
Non-current liabilities derivatives | Currency risk related to business acquisition | Cash flow hedging item (HFH) | European euros | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | 2025 | 2025 | 2025 | 2025 | 2025 | 2025 | 2025 |
Price | $ 1 | € 0.86 | $ 1 | € 0.85 | |||
Non-current Liabilities, Notional amount | 362,000,000 | 403,000,000 | |||||
Non-current Liabilities, Fair value and carrying value | $ 17,000,000 | $ 52,000,000 | |||||
Non-current liabilities derivatives | Interest rate risk associated with non-fixed rate credit facility amounts drawn | Cash flow hedging item (HFH) | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Maximum maturity date | — | — | — | — | 2022 | 2022 | 2022 |
Non-current Liabilities, Notional amount | $ 0 | $ 101,000,000 | |||||
Non-current Liabilities, Fair value and carrying value | $ 0 | $ 5,000,000 | |||||
Interest rate on borrowings | 0.00% | 264.00% | |||||
Derivative assets | Cash flow hedging item (HFH) | |||||||
Disclosure of detailed information about financial instruments [line items] | |||||||
Hedge ratio | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% |
Financial instruments and man_7
Financial instruments and management of financial risks - Derivative gains and losses (Details) - USD ($) | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Derivative assets | Interest rate risk | Interest expense | |||
Disclosure of detailed information about financial instruments [line items] | |||
Amount of gain (loss) recognized in other comprehensive income (effective portion) | $ 0 | $ (1,000,000) | $ (3,000,000) |
Gain (loss) reclassified from other comprehensive income to income (effective portion) | (3,000,000) | 2,000,000 | 0 |
Derivatives held for hedging | Interest rate risk associated with non-fixed rate credit facility amounts drawn | Interest expense | |||
Disclosure of detailed information about financial instruments [line items] | |||
Amount of gain (loss) recognized in other comprehensive income (effective portion) | 0 | (1,000,000) | (3,000,000) |
Gain (loss) reclassified from other comprehensive income to income (effective portion) | (3,000,000) | 2,000,000 | 0 |
Derivatives held for hedging | Currency risk | |||
Disclosure of detailed information about financial instruments [line items] | |||
Amount of gain (loss) recognized in other comprehensive income (effective portion) | 38,000,000 | (50,000,000) | 0 |
Gain (loss) reclassified from other comprehensive income to income (effective portion) | (3,000,000) | 2,000,000 | 0 |
Derivatives held for hedging | Currency risk related to business acquisition | European euros | Foreign exchange | |||
Disclosure of detailed information about financial instruments [line items] | |||
Amount of gain (loss) recognized in other comprehensive income (effective portion) | 0 | 0 | 3,000,000 |
Gain (loss) reclassified from other comprehensive income to income (effective portion) | 0 | 0 | 0 |
Derivatives held for hedging | Currency risk related to investment in a foreign operation | Foreign exchange | |||
Disclosure of detailed information about financial instruments [line items] | |||
Amount of gain (loss) recognized in other comprehensive income (effective portion) | 38,000,000 | (49,000,000) | 0 |
Gain (loss) reclassified from other comprehensive income to income (effective portion) | 0 | 0 | 0 |
Derivatives held for trading | Foreign exchange | |||
Disclosure of detailed information about financial instruments [line items] | |||
Gain (Loss) recognized in income on derivatives | 0 | 1,000,000 | 1,000,000 |
Cash flow hedging item (HFH) | Derivatives held for hedging | |||
Disclosure of detailed information about financial instruments [line items] | |||
Ineffective portion of derivative instruments classified as cash flow hedging items | $ 0 | $ 0 | $ 0 |
Property, plant and equipment_2
Property, plant and equipment (Details) - USD ($) $ in Millions | 12 Months Ended | |
Dec. 31, 2021 | Dec. 31, 2020 | |
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | $ 362 | |
Property, plant and equipment at end of period | 405 | $ 362 |
Owned Assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 182 | |
Property, plant and equipment at end of period | 215 | 182 |
Owned Assets | Computer hardware and network assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 23 | |
Property, plant and equipment at end of period | 22 | 23 |
Owned Assets | Buildings and leasehold improvements | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 63 | |
Property, plant and equipment at end of period | 74 | 63 |
Owned Assets | Furniture and equipment | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 81 | |
Property, plant and equipment at end of period | 93 | 81 |
Owned Assets | Assets under construction | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 15 | |
Property, plant and equipment at end of period | 26 | 15 |
Right-of-use lease assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 362 | |
Property, plant and equipment at end of period | 405 | 362 |
Right-of-use lease assets | Buildings and leasehold improvements | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 180 | |
Property, plant and equipment at end of period | 190 | 180 |
At cost | Owned Assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 363 | 276 |
Additions | 93 | 63 |
Additions from acquisition | 41 | |
Dispositions retirements and other | 30 | (25) |
Transfers | 0 | 0 |
Foreign exchange | (2) | 8 |
Property, plant and equipment at end of period | 424 | 363 |
At cost | Owned Assets | Computer hardware and network assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 46 | 32 |
Additions | 4 | 1 |
Additions from acquisition | 6 | |
Dispositions retirements and other | (6) | 0 |
Transfers | 3 | 6 |
Foreign exchange | 1 | 1 |
Property, plant and equipment at end of period | 48 | 46 |
At cost | Owned Assets | Buildings and leasehold improvements | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 95 | 78 |
Additions | 23 | 5 |
Additions from acquisition | 9 | |
Dispositions retirements and other | (3) | (8) |
Transfers | 4 | 9 |
Foreign exchange | 0 | 2 |
Property, plant and equipment at end of period | 119 | 95 |
At cost | Owned Assets | Furniture and equipment | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 207 | 155 |
Additions | 43 | 20 |
Additions from acquisition | 24 | |
Dispositions retirements and other | (25) | (14) |
Transfers | 7 | 17 |
Foreign exchange | (1) | 5 |
Property, plant and equipment at end of period | 231 | 207 |
At cost | Owned Assets | Assets under construction | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 15 | 11 |
Additions | 23 | 37 |
Additions from acquisition | 2 | |
Dispositions retirements and other | 4 | (3) |
Transfers | (14) | (32) |
Foreign exchange | (2) | 0 |
Property, plant and equipment at end of period | 26 | 15 |
At cost | Right-of-use lease assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 627 | 479 |
Additions | 155 | 90 |
Additions from acquisition | 76 | |
Dispositions retirements and other | 36 | (35) |
Transfers | 0 | 0 |
Foreign exchange | (5) | 17 |
Property, plant and equipment at end of period | 741 | 627 |
At cost | Right-of-use lease assets | Buildings and leasehold improvements | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 264 | 203 |
Additions | 62 | 27 |
Additions from acquisition | 35 | |
Dispositions retirements and other | (6) | (10) |
Transfers | 0 | 0 |
Foreign exchange | (3) | 9 |
Property, plant and equipment at end of period | 317 | 264 |
Accumulated depreciation | Owned Assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | (181) | (144) |
Dispositions retirements and other | (33) | (17) |
Depreciation | 61 | 51 |
Foreign exchange | 0 | 3 |
Property, plant and equipment at end of period | (209) | (181) |
Accumulated depreciation | Owned Assets | Computer hardware and network assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | (23) | (16) |
Dispositions retirements and other | (5) | 0 |
Depreciation | 8 | 7 |
Foreign exchange | 0 | 0 |
Property, plant and equipment at end of period | (26) | (23) |
Accumulated depreciation | Owned Assets | Buildings and leasehold improvements | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | (32) | (28) |
Dispositions retirements and other | (3) | (8) |
Depreciation | 15 | 11 |
Foreign exchange | 1 | 1 |
Property, plant and equipment at end of period | (45) | (32) |
Accumulated depreciation | Owned Assets | Furniture and equipment | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | (126) | (100) |
Dispositions retirements and other | (25) | (9) |
Depreciation | 38 | 33 |
Foreign exchange | (1) | 2 |
Property, plant and equipment at end of period | (138) | (126) |
Accumulated depreciation | Owned Assets | Assets under construction | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | 0 | 0 |
Dispositions retirements and other | 0 | 0 |
Depreciation | 0 | 0 |
Foreign exchange | 0 | 0 |
Property, plant and equipment at end of period | 0 | 0 |
Accumulated depreciation | Right-of-use lease assets | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | (265) | (179) |
Dispositions retirements and other | (39) | (17) |
Depreciation | 115 | 99 |
Foreign exchange | (5) | 4 |
Property, plant and equipment at end of period | (336) | (265) |
Accumulated depreciation | Right-of-use lease assets | Buildings and leasehold improvements | ||
Property, plant and equipment | ||
Property, plant and equipment at beginning of period | (84) | (35) |
Dispositions retirements and other | (6) | 0 |
Depreciation | 54 | 48 |
Foreign exchange | (5) | 1 |
Property, plant and equipment at end of period | $ (127) | $ (84) |
Intangible assets and goodwil_2
Intangible assets and goodwill - Schedule of Intangible assets and goodwill (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Intangible assets and goodwill | |||
Balance at beginning of the year | $ 2,751 | ||
Amortization | (142) | $ (83) | $ (19) |
Balance at end of the year | 2,538 | 2,751 | |
At cost | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 2,896 | 563 | |
Additions | 8 | 11 | |
Additions from acquisition | 15 | 2,185 | |
Dispositions | 39 | ||
Foreign exchange | (104) | 137 | |
Balance at end of the year | 2,776 | 2,896 | 563 |
Accumulated amortization | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | (145) | (56) | |
Amortization | 142 | 83 | |
Dispositions | (39) | ||
Foreign exchange | (10) | 6 | |
Balance at end of the year | (238) | (145) | (56) |
Total intangible assets | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 1,323 | ||
Balance at end of the year | 1,158 | 1,323 | |
Total intangible assets | At cost | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 1,468 | 145 | |
Additions | 8 | 11 | |
Additions from acquisition | 10 | 1,242 | |
Dispositions | 39 | ||
Foreign exchange | (51) | 70 | |
Balance at end of the year | 1,396 | 1,468 | 145 |
Total intangible assets | Accumulated amortization | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | (145) | (56) | |
Amortization | 142 | 83 | |
Dispositions | (39) | ||
Foreign exchange | (10) | 6 | |
Balance at end of the year | (238) | (145) | (56) |
Customer relationships | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 1,149 | ||
Balance at end of the year | 1,009 | 1,149 | |
Customer relationships | At cost | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 1,252 | 108 | |
Additions | 0 | 0 | |
Additions from acquisition | 4 | 1,086 | |
Dispositions | 29 | ||
Foreign exchange | (45) | 58 | |
Balance at end of the year | 1,182 | 1,252 | 108 |
Customer relationships | Accumulated amortization | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | (103) | (32) | |
Amortization | 106 | 66 | |
Dispositions | (29) | ||
Foreign exchange | (7) | 5 | |
Balance at end of the year | (173) | (103) | (32) |
Crowdsource assets | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 120 | ||
Balance at end of the year | 105 | 120 | |
Crowdsource assets | At cost | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 120 | 0 | |
Additions | 0 | 0 | |
Additions from acquisition | 0 | 120 | |
Dispositions | 0 | ||
Foreign exchange | 0 | 0 | |
Balance at end of the year | 120 | 120 | 0 |
Crowdsource assets | Accumulated amortization | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 0 | 0 | |
Amortization | 15 | 0 | |
Dispositions | 0 | ||
Foreign exchange | 0 | 0 | |
Balance at end of the year | (15) | 0 | 0 |
Software | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 25 | ||
Balance at end of the year | 26 | 25 | |
Software | At cost | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 57 | 37 | |
Additions | 8 | 11 | |
Additions from acquisition | 6 | 1 | |
Dispositions | 10 | ||
Foreign exchange | (4) | 8 | |
Balance at end of the year | 57 | 57 | 37 |
Software | Accumulated amortization | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | (32) | (24) | |
Amortization | 11 | 8 | |
Dispositions | (10) | ||
Foreign exchange | (2) | 0 | |
Balance at end of the year | (31) | (32) | (24) |
Brand | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 29 | ||
Balance at end of the year | 18 | 29 | |
Brand | At cost | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 39 | 0 | |
Additions | 0 | 0 | |
Additions from acquisition | 0 | 35 | |
Dispositions | 0 | ||
Foreign exchange | (2) | 4 | |
Balance at end of the year | 37 | 39 | 0 |
Brand | Accumulated amortization | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | (10) | 0 | |
Amortization | 10 | 9 | |
Dispositions | 0 | ||
Foreign exchange | (1) | 1 | |
Balance at end of the year | (19) | (10) | 0 |
Goodwill | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 1,428 | ||
Balance at end of the year | 1,380 | 1,428 | |
Goodwill | At cost | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 1,428 | 418 | |
Additions | 0 | 0 | |
Additions from acquisition | 5 | 943 | |
Dispositions | 0 | ||
Foreign exchange | (53) | 67 | |
Balance at end of the year | 1,380 | 1,428 | 418 |
Goodwill | Accumulated amortization | |||
Intangible assets and goodwill | |||
Balance at beginning of the year | 0 | 0 | |
Amortization | 0 | 0 | |
Dispositions | 0 | ||
Foreign exchange | 0 | 0 | |
Balance at end of the year | $ 0 | $ 0 | $ 0 |
Intangible assets and goodwil_3
Intangible assets and goodwill - Narrative (Details) - USD ($) | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Intangible assets and goodwill | |||
Goodwill impairment | $ 0 | $ 0 | $ 0 |
Period over which management has projected cash flows | 5 years | ||
Discount rates applied to cash flow projections | 9.00% | 9.70% | 10.60% |
Growth rates applied to cash flow projections | 3.00% | 3.50% | 2.50% |
Competence Call Center | |||
Intangible assets and goodwill | |||
Ownership interest in businesses acquired | 100.00% | ||
Purchase consideration | $ 873,000,000 | ||
Managed It Services | |||
Intangible assets and goodwill | |||
Ownership interest in businesses acquired | 100.00% | ||
Purchase consideration | $ 49,000,000 | ||
Lionbridge Ai | |||
Intangible assets and goodwill | |||
Ownership interest in businesses acquired | 100.00% | ||
Purchase consideration | $ 940,000,000 | ||
Decrease in accounts receivable | $ 7,000,000 | ||
Increase intangible assets | 29,000,000 | ||
Decrease in goodwill | 74,000,000 | ||
Increase in accounts payable | 2,000,000 | ||
Decrease in provisions | 4,000,000 | ||
Decrease in taxes payable | 10,000,000 | ||
Decrease in deferred tax liability | $ 42,000,000 |
Provisions (Details)
Provisions (Details) - USD ($) $ in Millions | 12 Months Ended | |
Dec. 31, 2021 | Dec. 31, 2020 | |
Provisions reconciliation | ||
Balance at beginning of year | $ 41 | $ 171 |
Additions | 8 | 71 |
Use | (36) | (119) |
Reversal | (1) | (84) |
Interest effect | 2 | |
Foreign exchange | 0 | |
Balance at end of year | 12 | 41 |
Current | 2 | 21 |
Non-current | 10 | 20 |
Total | 12 | 41 |
Employee related | ||
Provisions reconciliation | ||
Balance at beginning of year | 20 | 14 |
Additions | 5 | 9 |
Use | (20) | (2) |
Reversal | 0 | (1) |
Interest effect | 0 | |
Foreign exchange | 0 | |
Balance at end of year | 5 | 20 |
Current | 0 | 0 |
Non-current | 5 | 20 |
Total | 5 | 20 |
Written put options(1) | ||
Provisions reconciliation | ||
Balance at beginning of year | 0 | 147 |
Additions | 0 | 0 |
Use | 0 | (76) |
Reversal | 0 | (73) |
Interest effect | 2 | |
Foreign exchange | 0 | |
Balance at end of year | 0 | 0 |
Current | 0 | 0 |
Non-current | 0 | 0 |
Total | 0 | 0 |
Other(2) | ||
Provisions reconciliation | ||
Balance at beginning of year | 21 | 10 |
Additions | 3 | 62 |
Use | (16) | (41) |
Reversal | (1) | (10) |
Interest effect | 0 | |
Foreign exchange | 0 | |
Balance at end of year | 7 | 21 |
Current | 2 | 21 |
Non-current | 5 | 0 |
Total | $ 7 | $ 21 |
Long-term debt - Details of lon
Long-term debt - Details of long-term debt (Details) - USD ($) $ in Millions | Dec. 31, 2021 | Dec. 31, 2020 |
Details of long-term debt | ||
Long-term debt excluding Lease liabilities | $ 933 | $ 1,557 |
Lease liabilities | 215 | 209 |
Long-term debt | 1,148 | 1,766 |
Current | 328 | 92 |
Non-current | 820 | 1,674 |
Credit facility | ||
Details of long-term debt | ||
Gross borrowings | 941 | 1,568 |
Deferred debt transaction costs | $ (8) | $ (11) |
Long-term debt - Credit facilit
Long-term debt - Credit facility (Details) - USD ($) $ in Millions | Dec. 31, 2021 | Dec. 31, 2020 |
TELUS Corporation | ||
Long-term debt maturities | ||
Available | $ 716 | $ 132 |
Credit facility | ||
Long-term debt maturities | ||
Available | 716 | 132 |
Outstanding | 941 | 1,568 |
Maximum aggregate amount of credit facility | 1,657 | 1,700 |
Credit facility | TELUS Corporation | ||
Long-term debt maturities | ||
Outstanding | 87 | 140 |
Credit facility | Other lenders | ||
Long-term debt maturities | ||
Outstanding | 854 | 1,428 |
Revolving component | ||
Long-term debt maturities | ||
Available | 716 | 132 |
Outstanding | 134 | 718 |
Maximum aggregate amount of credit facility | 850 | 850 |
Revolving component | TELUS Corporation | ||
Long-term debt maturities | ||
Outstanding | 16 | 65 |
Revolving component | Other lenders | ||
Long-term debt maturities | ||
Outstanding | 118 | 653 |
Term loan components | ||
Long-term debt maturities | ||
Outstanding | 807 | 850 |
Maximum aggregate amount of credit facility | $ 807 | 850 |
Fixed interest rate | 2.64% | |
Term loan components | TELUS Corporation | ||
Long-term debt maturities | ||
Outstanding | $ 71 | 75 |
Term loan components | Other lenders | ||
Long-term debt maturities | ||
Outstanding | $ 736 | $ 775 |
Long-term debt - Narrative (Det
Long-term debt - Narrative (Details) | Feb. 03, 2021USD ($) | Dec. 31, 2021USD ($) | Dec. 31, 2020USD ($) |
Disclosure of detailed information about borrowings [line items] | |||
Proceeds from issuing shares | $ 490,000,000 | ||
Lease liabilities | |||
Disclosure of detailed information about borrowings [line items] | |||
Weighted average interest rate | 5.35% | ||
Maximum | Acquisition with aggregate cash consideration greater than $60 million | |||
Disclosure of detailed information about borrowings [line items] | |||
Net debt to EBITDA ratio | 4.50 | ||
Later than eight fiscal quarters | Maximum | Acquisition with aggregate cash consideration greater than $60 million | |||
Disclosure of detailed information about borrowings [line items] | |||
Net debt to EBITDA ratio | 3.75 | ||
TELUS Corporation | |||
Disclosure of detailed information about borrowings [line items] | |||
Undrawn borrowing facilities | $ 716,000,000 | $ 132,000,000 | |
Credit facility | |||
Disclosure of detailed information about borrowings [line items] | |||
Maximum aggregate amount of credit facility | $ 1,657,000,000 | $ 1,700,000,000 | |
Effective interest rate | 1.87% | 2.90% | |
Gross borrowings | $ 941,000,000 | $ 1,568,000,000 | |
Undrawn borrowing facilities | 716,000,000 | 132,000,000 | |
Credit facility | Acquisition with aggregate cash consideration greater than $60 million | |||
Disclosure of detailed information about borrowings [line items] | |||
Minimum acquisition aggregate cash consideration threshold to increase the maximum permitted net debt to EBIDTA ratio | $ 60,000,000 | ||
Credit facility | Minimum | |||
Disclosure of detailed information about borrowings [line items] | |||
Operating cash flow to debt service ratio | 1.50 | ||
Credit facility | 2022 | Maximum | |||
Disclosure of detailed information about borrowings [line items] | |||
Net debt to EBITDA ratio | 5.25 | ||
Credit facility | Second Year | Maximum | |||
Disclosure of detailed information about borrowings [line items] | |||
Net debt to EBITDA ratio | 4.50 | ||
Credit facility | Thereafter | Maximum | |||
Disclosure of detailed information about borrowings [line items] | |||
Net debt to EBITDA ratio | 3.75 | ||
Credit facility | Other lenders | |||
Disclosure of detailed information about borrowings [line items] | |||
Gross borrowings | $ 854,000,000 | 1,428,000,000 | |
Credit facility | TELUS Corporation | |||
Disclosure of detailed information about borrowings [line items] | |||
Gross borrowings | 87,000,000 | 140,000,000 | |
Credit facility | Subsidiaries | |||
Disclosure of detailed information about borrowings [line items] | |||
Undrawn borrowing facilities | 0 | 2,000,000 | |
Revolving component | |||
Disclosure of detailed information about borrowings [line items] | |||
Maximum aggregate amount of credit facility | 850,000,000 | 850,000,000 | |
Borrowings | 570,000,000 | ||
Gross borrowings | 134,000,000 | 718,000,000 | |
Undrawn borrowing facilities | 716,000,000 | 132,000,000 | |
Revolving component | Other lenders | |||
Disclosure of detailed information about borrowings [line items] | |||
Gross borrowings | 118,000,000 | 653,000,000 | |
Revolving component | TELUS Corporation | |||
Disclosure of detailed information about borrowings [line items] | |||
Gross borrowings | 16,000,000 | 65,000,000 | |
Term loan components | |||
Disclosure of detailed information about borrowings [line items] | |||
Maximum aggregate amount of credit facility | 807,000,000 | 850,000,000 | |
Borrowings | 237,000,000 | ||
Gross borrowings | $ 807,000,000 | 850,000,000 | |
Percentage of principal advance required to be repaid each year of the term of the agreement | 1.25% | ||
Term loan components | Other lenders | |||
Disclosure of detailed information about borrowings [line items] | |||
Gross borrowings | $ 736,000,000 | 775,000,000 | |
Term loan components | TELUS Corporation | |||
Disclosure of detailed information about borrowings [line items] | |||
Gross borrowings | $ 71,000,000 | $ 75,000,000 |
Long-term debt - Long-term debt
Long-term debt - Long-term debt maturities (Details) $ in Millions | Dec. 31, 2021USD ($) |
Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | $ 1,156 |
Future cash outflows in respect of associated interest and like carrying costs | 82 |
Undiscounted contractual maturities | 1,238 |
U.S dollars | Long-term debt, excluding leases | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 941 |
Future cash outflows in respect of associated interest and like carrying costs | 41 |
Undiscounted contractual maturities | 982 |
U.S dollars | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 75 |
Future cash outflows in respect of associated interest and like carrying costs | 15 |
Undiscounted contractual maturities | 90 |
U.S dollars | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 1,016 |
Future cash outflows in respect of associated interest and like carrying costs | 56 |
Undiscounted contractual maturities | 1,072 |
European euros | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 67 |
Future cash outflows in respect of associated interest and like carrying costs | 12 |
Undiscounted contractual maturities | 79 |
Other currencies | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 73 |
Future cash outflows in respect of associated interest and like carrying costs | 14 |
Undiscounted contractual maturities | 87 |
2022 | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 325 |
2022 | U.S dollars | Long-term debt, excluding leases | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 276 |
2022 | U.S dollars | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 19 |
2022 | U.S dollars | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 295 |
2022 | European euros | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 12 |
2022 | Other currencies | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 18 |
2023 | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 78 |
2023 | U.S dollars | Long-term debt, excluding leases | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 30 |
2023 | U.S dollars | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 21 |
2023 | U.S dollars | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 51 |
2023 | European euros | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 10 |
2023 | Other currencies | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 17 |
2024 | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 62 |
2024 | U.S dollars | Long-term debt, excluding leases | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 30 |
2024 | U.S dollars | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 10 |
2024 | U.S dollars | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 40 |
2024 | European euros | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 8 |
2024 | Other currencies | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 14 |
2025 | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 629 |
2025 | U.S dollars | Long-term debt, excluding leases | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 605 |
2025 | U.S dollars | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 9 |
2025 | U.S dollars | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 614 |
2025 | European euros | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 6 |
2025 | Other currencies | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 9 |
2026 | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 23 |
2026 | U.S dollars | Long-term debt, excluding leases | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 0 |
2026 | U.S dollars | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 10 |
2026 | U.S dollars | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 10 |
2026 | European euros | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 5 |
2026 | Other currencies | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 8 |
Thereafter | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 39 |
Thereafter | U.S dollars | Long-term debt, excluding leases | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 0 |
Thereafter | U.S dollars | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 6 |
Thereafter | U.S dollars | Long-term debt | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 6 |
Thereafter | European euros | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | 26 |
Thereafter | Other currencies | Lease liabilities | |
Long-term debt maturities | |
Future cash outflows in respect of composite long-term debt principal repayments | $ 7 |
Share capital - Narrative (Deta
Share capital - Narrative (Details) $ / shares in Units, $ in Millions | Feb. 03, 2021USD ($)$ / sharesshares | Sep. 30, 2021$ / sharesshares | Dec. 31, 2021USD ($)Vote / sharesshares |
Common Share capital | |||
Share split ratio | 4.5 | ||
Common shares issued (in shares) | 20,997,375 | ||
Share issue price (in dollars per share) | $ / shares | $ 25 | ||
Proceeds from issuing shares | $ | $ 490 | ||
Share issue related cost | $ | $ 25 | ||
Subordinate voting shares | |||
Common Share capital | |||
Number of votes per common share | Vote / shares | 1 | ||
Common shares issued (in shares) | 16,560,000 | ||
Share issue price (in dollars per share) | $ / shares | $ 34 | ||
Multiple voting shares | |||
Common Share capital | |||
Number of votes per common share | Vote / shares | 10 | ||
Share split ratio | 4.5 | 4.5 | |
Multiple voting shares | Baring Private Equity Asia | |||
Common Share capital | |||
Common shares issued (in shares) | 82,144,186 | ||
Shares issued (in shares) | 21,552,625 | ||
Initial Public Offering | |||
Common Share capital | |||
Common shares issued (in shares) | 20,997,375 | ||
Share issue price (in dollars per share) | $ / shares | $ 25 | ||
Gross proceeds from issuing shares | $ | $ 525 | ||
Proceeds from issuing shares | $ | 500 | ||
Share issue related cost | $ | 34 | ||
Deferred tax expense (income) | $ | $ 9 | ||
Initial Public Offering | Baring Private Equity Asia | |||
Common Share capital | |||
Common shares sold (in shares) | 21,552,625 | ||
Multiple Voting Shares to Subordinate Voting Shares | |||
Common Share capital | |||
Number of shares converted to subordinate voting shares (in shares) | 13,648,000 | ||
Unissued Subordinate Voting Shares Reserved for Issuance Under our Share-based Compensation Plans | |||
Common Share capital | |||
Number of shares authorised (in shares) | 18,000,000 | ||
Unissued Subordinate Voting Shares Reserved for Issuance Under Employee Share Purchase plan | |||
Common Share capital | |||
Number of shares authorised (in shares) | 5,000,000 |
Share capital - Authorized shar
Share capital - Authorized share capital (Details) - shares | Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 |
Convertible Redeemable Preferred A Shares | |||
Common Share capital | |||
Shares issued (in shares) | 0 | 0 | |
Convertible Redeemable Preferred B Shares | |||
Common Share capital | |||
Shares issued (in shares) | 0 | 0 | |
Class A common shares | |||
Common Share capital | |||
Shares issued (in shares) | 149,000,000 | 121,000,000 | |
Class B common shares | |||
Common Share capital | |||
Shares issued (in shares) | 200,000,000 | 82,000,000 | 65,000,000 |
Class C common shares | |||
Common Share capital | |||
Shares issued (in shares) | 4,000,000 | 1,000,000 | |
Class D common shares | |||
Common Share capital | |||
Shares issued (in shares) | 3,000,000 | 3,000,000 | |
Class E common shares | |||
Common Share capital | |||
Shares issued (in shares) | 66,000,000 | 7,000,000 | 0 |
Employee future benefits (Detai
Employee future benefits (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Defined contribution pension plans | |||
Matching contribution to employees' 5% contribution (in percent) | 100.00% | 100.00% | |
Defined benefit pension expense | $ 7 | $ 3 | $ 2 |
Obligation for defined benefit pension plans | 11 | 15 | 9 |
Pension plans | |||
Defined contribution pension plans | |||
Defined benefit pension expense | 1 | 1 | 1 |
TELUS Corporation (parent) | Pension plans | |||
Defined contribution pension plans | |||
Defined benefit pension expense | $ 1 | $ 0 | $ 0 |
Related party transactions - Sc
Related party transactions - Schedule of transactions with TELUS Corporation (Details) - USD ($) | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Related party transactions | |||
Accounts with TELUS Corporation and subsidiaries, beginning balance, accounts receivable | $ 0 | ||
Accounts with TELUS Corporation and subsidiaries, beginning balance, accounts payable | 0 | ||
Accounts with TELUS Corporation and subsidiaries, ending balance, accounts payable | 0 | $ 0 | |
Accounts with TELUS Corporation and subsidiaries, ending balance, accounts receivable | 0 | 0 | |
Due from | 53,000,000 | 49,000,000 | |
Due to | (71,000,000) | (31,000,000) | |
TELUS Corporation (parent) | |||
Related party transactions | |||
Revenues from services provided to | 0 | 0 | $ 0 |
Goods and services purchased from | 0 | 0 | 0 |
Gross profit | 0 | 0 | 0 |
Receipts from related parties | 0 | 0 | 0 |
Payments to related parties | 20,000,000 | 38,000,000 | 27,000,000 |
Payments (made) collected by related parties on our behalf | (91,000,000) | (14,000,000) | (26,000,000) |
Foreign exchange | 0 | 0 | 0 |
Change in balance | (71,000,000) | 24,000,000 | 1,000,000 |
Accounts with TELUS Corporation and subsidiaries, beginning balance, accounts receivable | 27,000,000 | 3,000,000 | 2,000,000 |
Accounts with TELUS Corporation and subsidiaries, ending balance, accounts payable | 44,000,000 | ||
Accounts with TELUS Corporation and subsidiaries, ending balance, accounts receivable | 27,000,000 | 3,000,000 | |
Due from | 0 | 27,000,000 | 3,000,000 |
Due to | (44,000,000) | 0 | 0 |
Subsidiaries of TELUS Corporation | |||
Related party transactions | |||
Revenues from services provided to | 353,000,000 | 310,000,000 | 268,000,000 |
Goods and services purchased from | (30,000,000) | (29,000,000) | (5,000,000) |
Gross profit | 323,000,000 | 281,000,000 | 263,000,000 |
Receipts from related parties | (339,000,000) | (284,000,000) | (251,000,000) |
Payments to related parties | 0 | 0 | 0 |
Payments (made) collected by related parties on our behalf | 53,000,000 | (5,000,000) | (10,000,000) |
Foreign exchange | (2,000,000) | (2,000,000) | 0 |
Change in balance | 35,000,000 | (10,000,000) | 2,000,000 |
Accounts with TELUS Corporation and subsidiaries, beginning balance, accounts receivable | 1,000,000 | ||
Accounts with TELUS Corporation and subsidiaries, beginning balance, accounts payable | 9,000,000 | 1,000,000 | |
Accounts with TELUS Corporation and subsidiaries, ending balance, accounts payable | 9,000,000 | ||
Accounts with TELUS Corporation and subsidiaries, ending balance, accounts receivable | 26,000,000 | 1,000,000 | |
Due from | 53,000,000 | 22,000,000 | 27,000,000 |
Due to | (27,000,000) | (31,000,000) | (26,000,000) |
Total | |||
Related party transactions | |||
Revenues from services provided to | 353,000,000 | 310,000,000 | 268,000,000 |
Goods and services purchased from | (30,000,000) | (29,000,000) | (5,000,000) |
Gross profit | 323,000,000 | 281,000,000 | 263,000,000 |
Receipts from related parties | (339,000,000) | (284,000,000) | (251,000,000) |
Payments to related parties | 20,000,000 | 38,000,000 | 27,000,000 |
Payments (made) collected by related parties on our behalf | (38,000,000) | (19,000,000) | (36,000,000) |
Foreign exchange | (2,000,000) | (2,000,000) | 0 |
Change in balance | (36,000,000) | 14,000,000 | 3,000,000 |
Accounts with TELUS Corporation and subsidiaries, beginning balance, accounts receivable | 18,000,000 | 4,000,000 | 1,000,000 |
Accounts with TELUS Corporation and subsidiaries, ending balance, accounts payable | 18,000,000 | ||
Accounts with TELUS Corporation and subsidiaries, ending balance, accounts receivable | 18,000,000 | 4,000,000 | |
Due from | 53,000,000 | 49,000,000 | 30,000,000 |
Due to | $ (71,000,000) | $ (31,000,000) | $ (26,000,000) |
Related party transactions - Ot
Related party transactions - Other transactions with TELUS Corporation (Details) $ in Millions | Feb. 03, 2021shares | Dec. 29, 2020USD ($)shares | Apr. 01, 2020USD ($)shares | Jan. 29, 2020USD ($)shares | Jan. 31, 2021USD ($) | Apr. 30, 2020USD ($) | Dec. 31, 2021USD ($) | Dec. 31, 2020USD ($) | Dec. 31, 2019USD ($) |
Related party transactions | |||||||||
Amounts due from affiliates, receivable period | 30 days | ||||||||
Term of master service agreement | 10 years | ||||||||
Shares issued (in shares) | 20,997,375 | ||||||||
Shares issued | $ | $ 527 | $ 656 | $ 0 | ||||||
Share split ratio | 4.5 | ||||||||
Class C common shares | Managed It Services | |||||||||
Related party transactions | |||||||||
Shares issued for acquisition (in shares) | 3,535,470 | ||||||||
Fair value of shares issued | $ | $ 49 | ||||||||
Multiple voting shares | |||||||||
Related party transactions | |||||||||
Share split ratio | 4.5 | 4.5 | |||||||
TELUS Corporation (parent) | |||||||||
Related party transactions | |||||||||
Minimum annual spend amount | $ | $ 200 | ||||||||
Shares issued | $ | $ 126 | ||||||||
TELUS Corporation (parent) | Common Share | |||||||||
Related party transactions | |||||||||
Shares issued (in shares) | 5,434,780 | ||||||||
Shares issued | $ | $ 75 | ||||||||
TELUS Corporation (parent) | Class A common shares | |||||||||
Related party transactions | |||||||||
Shares issued (in shares) | 7,552,089 | 14,672,610 | |||||||
Shares issued | $ | $ 150 | ||||||||
TELUS Corporation (parent) | Class C common shares | |||||||||
Related party transactions | |||||||||
Shares issued (in shares) | 225,000 | ||||||||
TELUS Corporation (parent) | Multiple voting shares | |||||||||
Related party transactions | |||||||||
Shares issued (in shares) | 152,988,315 | ||||||||
Number of shares converted to subordinate voting shares (in shares) | 6,484,296 |
Related party transactions - Tr
Related party transactions - Transactions with Baring Private Equity Asia (Details) | Feb. 03, 2021shares | Dec. 29, 2020USD ($)shares | Sep. 29, 2020USD ($)shares | Jan. 29, 2020USD ($)shares | Dec. 31, 2021USD ($) | Dec. 31, 2020USD ($) | Dec. 31, 2019USD ($) |
Related party transactions | |||||||
Balances due from related party | $ | $ 0 | $ 0 | |||||
balances due to related party | $ | 0 | 0 | |||||
Shares issued (in shares) | 20,997,375 | ||||||
Shares issued | $ | $ 527,000,000 | $ 656,000,000 | $ 0 | ||||
Share split ratio | 4.5 | ||||||
Multiple voting shares | |||||||
Related party transactions | |||||||
Share split ratio | 4.5 | 4.5 | |||||
Baring Private Equity Asia | Class B common shares | |||||||
Related party transactions | |||||||
Share options granted (in shares) | 4,816,138 | ||||||
Aggregate consideration for exercising options | $ | $ 67,000,000 | ||||||
Baring Private Equity Asia | Class B common shares | Competence Call Center | |||||||
Related party transactions | |||||||
Shares issued (in shares) | 8,021,790 | ||||||
Shares issued | $ | $ 68,000,000 | ||||||
Baring Private Equity Asia | Class B common shares | Lionbridge Ai | |||||||
Related party transactions | |||||||
Shares issued (in shares) | 4,054,954 | ||||||
Shares issued | $ | $ 80,000,000 | ||||||
Baring Private Equity Asia | Multiple voting shares | |||||||
Related party transactions | |||||||
Shares issued (in shares) | 82,144,186 | ||||||
Baring Private Equity Asia | Multiple Voting Shares Issued in Initial Public Offering | |||||||
Related party transactions | |||||||
Number of shares converted to subordinate voting shares (in shares) | 15,068,329 | ||||||
Baring Private Equity Asia | Multiple Voting Shares Issued in Secondary Public Offering | |||||||
Related party transactions | |||||||
Number of shares converted to subordinate voting shares (in shares) | 13,648,000 |
Related party transactions - _2
Related party transactions - Transactions with key management personnel (Details) $ / shares in Units, $ in Millions | 12 Months Ended | ||
Dec. 31, 2021USD ($)shares$ / shares | Dec. 31, 2020USD ($)shares$ / shares | Dec. 31, 2019USD ($)shares$ / shares | |
Restricted Stock Units | |||
Related party transactions | |||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 1,191,919 | ||
TELUS Corporation (parent) | Phantom restricted share units | |||
Related party transactions | |||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 24,757 | 13,217 | 94,342 |
Grant-date-fair-value of awarded units (in dollars per share) | $ / shares | $ 27.58 | $ 24.97 | $ 21.38 |
Senior Leadership Team | |||
Related party transactions | |||
Short-term benefits | $ | $ 5 | $ 4 | $ 3 |
Post-employment pension and other benefits | $ | 1 | 1 | 1 |
Share-based compensation | $ | $ 43 | $ 5 | $ 6 |
Share options granted (in shares) | 579,949 | 460,917 | |
Weighted average fair value at measurement date, share options granted | $ | $ 3 | ||
Number of share-based compensation awards issued (in shares) | 0 | ||
Exercise price of options (in dollars per share) | $ / shares | $ 8.46 | ||
Number of months base salary considered for severance payments | 18 months | ||
Senior Leadership Team | Restricted Stock Units | |||
Related party transactions | |||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 863,755 | ||
Weighted average fair value at measurement date, other equity instruments granted | $ | $ 22 | ||
Senior Leadership Team | Phantom Performance Share Units | |||
Related party transactions | |||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 192,064 | ||
Weighted average fair value at measurement date, other equity instruments granted | $ | $ 6 | ||
Senior Leadership Team | Phantom restricted share units | |||
Related party transactions | |||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 277,020 | ||
Grant-date-fair-value of awarded units (in dollars per share) | $ / shares | $ 8.46 | ||
Senior Leadership Team | TELUS Corporation (parent) | Telus Phantom Restricted Share | |||
Related party transactions | |||
Number of other equity instruments granted in share-based payment arrangement (in shares) | 24,757 | 83,818 | |
Weighted average fair value at measurement date, other equity instruments granted | $ | $ 1 | ||
Senior Leadership Team | TELUS Corporation (parent) | Phantom restricted share units | |||
Related party transactions | |||
Grant-date-fair-value of awarded units (in dollars per share) | $ / shares | $ 21.38 |
Additional financial informat_3
Additional financial information - Statements of income and other comprehensive income (Details) - Operating revenues benchmark - customer | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Disclosure of disaggregation of revenue from contracts with customers | |||
Number of customers accounting for more than 10% of revenues | 3 | 2 | 2 |
Social Media Company | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Concentration risk percentage | 17.70% | 15.60% | |
TELUS Corporation | |||
Disclosure of disaggregation of revenue from contracts with customers | |||
Concentration risk percentage | 16.10% | 19.60% | 26.20% |
Disclosure of disaggregation of revenue from contracts with customers | |||
Concentration risk percentage | 11.00% | 7.50% | 12.20% |
Additional financial informat_4
Additional financial information - Statements of financial position (Details) - USD ($) $ in Millions | Dec. 31, 2021 | Dec. 31, 2020 |
Other long-term assets | ||
Prepaid lease deposits and other | $ 26 | $ 24 |
Other | 7 | 10 |
Other long-term assets | 33 | 34 |
Accounts payable and accrued liabilities | ||
Trade accounts payable | 79 | 25 |
Accrued liabilities | 75 | 62 |
Payroll and other employee-related liabilities | 144 | 103 |
Share-based compensation liability | 22 | 13 |
Other | 7 | 49 |
Total trade and other current payables | $ 327 | $ 252 |
Additional financial informat_5
Additional financial information - Operating activities and investing activities (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Net change in non-cash operating working capital | |||
Accounts receivable | $ (124) | $ (30) | $ (38) |
Due to and from affiliated companies, net | 36 | (13) | (3) |
Prepaid expenses | (13) | 8 | (4) |
Other long-term assets | 1 | (4) | (11) |
Accounts payable and accrued liabilities | 72 | 29 | 24 |
Income and other taxes receivable and payable, net | (10) | 4 | 1 |
Advance billings and customer deposits | (1) | 3 | (9) |
Provisions | (29) | 8 | 12 |
Other long-term liabilities | (1) | (4) | 0 |
Net change in non-cash operating working capital | (69) | 1 | (28) |
Capital asset additions | |||
Property, plant and equipment, excluding right-of-use assets | (93) | (63) | (58) |
Intangible assets | (8) | (11) | (5) |
Total | (101) | (74) | (63) |
Change in associated non-cash investing working capital | 2 | 14 | 10 |
Cash payments for capital assets and software | $ (99) | $ (60) | $ (53) |
Additional financial informat_6
Additional financial information - Changes in liabilities arising from financing activities (Details) - Long-term debt - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Changes in liabilities arising from financing activities | |||
Beginning of year | $ 1,766 | $ 521 | $ 463 |
Issued or received | 71 | 1,854 | 72 |
Redemptions, repayments or payments | (765) | (819) | (96) |
Foreign exchange movement | (3) | 12 | |
Other | 79 | 198 | 82 |
End of year | 1,148 | 1,766 | 521 |
Beginning of year | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | 1,766 | 521 | |
End of year | 1,766 | 521 | |
Credit facility | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | 1,568 | 336 | 313 |
Issued or received | 71 | 1,854 | 72 |
Redemptions, repayments or payments | (698) | (622) | (49) |
Foreign exchange movement | 0 | 0 | |
Other | 0 | 0 | 0 |
End of year | 941 | 1,568 | 336 |
Credit facility | Beginning of year | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | 336 | ||
End of year | 336 | ||
Other | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | 0 | (4) | (5) |
Issued or received | 0 | 0 | |
Redemptions, repayments or payments | (138) | 0 | |
Foreign exchange movement | 0 | ||
Other | 138 | 1 | |
End of year | 0 | (4) | |
Other | Beginning of year | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | 0 | ||
End of year | 0 | ||
Lease liabilities | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | 209 | 189 | 155 |
Issued or received | 0 | 0 | 0 |
Redemptions, repayments or payments | (67) | (59) | (47) |
Foreign exchange movement | (3) | 12 | |
Other | 76 | 67 | 81 |
End of year | 215 | 209 | 189 |
Lease liabilities | Beginning of year | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | 189 | ||
End of year | 189 | ||
Deferred debt transaction costs | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | (11) | ||
Issued or received | 0 | 0 | |
Redemptions, repayments or payments | 0 | 0 | |
Foreign exchange movement | 0 | 0 | |
Other | 3 | (7) | |
End of year | $ (8) | (11) | |
Deferred debt transaction costs | Beginning of year | |||
Changes in liabilities arising from financing activities | |||
Beginning of year | $ (4) | ||
End of year | $ (4) |
Segment information - Geographi
Segment information - Geographical information (Details) $ in Millions | 12 Months Ended | ||
Dec. 31, 2021USD ($)segment | Dec. 31, 2020USD ($) | Dec. 31, 2019USD ($) | |
Disclosure of geographic information | |||
Number of operating segments | segment | 1 | ||
Number of reporting segments | segment | 1 | ||
Revenue from contracts with customers | $ 2,194 | $ 1,582 | $ 1,020 |
Philippines | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 344 | 287 | 284 |
Germany | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 312 | 242 | 0 |
United States | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 311 | 208 | 243 |
Canada | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 188 | 139 | 16 |
Net long-lived assets | 2,543 | 2,753 | |
Guatamela | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 185 | 152 | 118 |
Spain | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 130 | 82 | 0 |
Bulgaria | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 124 | 104 | 90 |
El Salvador | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 121 | 111 | 91 |
Ireland | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 111 | 92 | 94 |
Other | |||
Disclosure of geographic information | |||
Revenue from contracts with customers | 368 | 165 | $ 84 |
Net long-lived assets | $ 400 | ||
Outside of Canada | |||
Disclosure of geographic information | |||
Net long-lived assets | $ 360 |
Uncategorized Items - tixt-2021
Label | Element | Value |
Common Class C to Common Class E [Member] | ||
Value of Number of Shares Exchanged or Redesignated | tixt_ValueOfNumberOfSharesExchangedOrRedesignated | $ 110,000,000 |
Common Class C to Common Class E [Member] | Share capital [member] | ||
Value of Number of Shares Exchanged or Redesignated | tixt_ValueOfNumberOfSharesExchangedOrRedesignated | $ 110,000,000 |
Number of Shares Exchanged or Redesignated | tixt_NumberOfSharesExchangedOrRedesignated | 9,000,000 |
Common Class A to Common Class E [Member] | ||
Value of Number of Shares Exchanged or Redesignated | tixt_ValueOfNumberOfSharesExchangedOrRedesignated | $ (994,000,000) |
Common Class A to Common Class E [Member] | Share capital [member] | ||
Value of Number of Shares Exchanged or Redesignated | tixt_ValueOfNumberOfSharesExchangedOrRedesignated | $ (994,000,000) |
Number of Shares Exchanged or Redesignated | tixt_NumberOfSharesExchangedOrRedesignated | (245,000,000) |
Class B Ordinary Shares [Member] | ||
Issue of equity | ifrs-full_IssueOfEquity | $ 215,000,000 |
Class B Ordinary Shares [Member] | Share capital [member] | ||
Issue of equity | ifrs-full_IssueOfEquity | $ 215,000,000 |
Common Shares Issued | tixt_CommonSharesIssued | 17,000,000 |
Class C Ordinary Shares [Member] | ||
Issue of equity | ifrs-full_IssueOfEquity | $ 51,000,000 |
Class C Ordinary Shares [Member] | Share capital [member] | ||
Issue of equity | ifrs-full_IssueOfEquity | $ 51,000,000 |
Common Shares Issued | tixt_CommonSharesIssued | 3,000,000 |
Class A Ordinary Shares [Member] | ||
Issue of equity | ifrs-full_IssueOfEquity | $ 349,000,000 |
Class A Ordinary Shares [Member] | Share capital [member] | ||
Issue of equity | ifrs-full_IssueOfEquity | $ 349,000,000 |
Common Shares Issued | tixt_CommonSharesIssued | 28,000,000 |
Subordinate Voting Shares converted from Multiple Voting Shares [Member] | ||
Conversion Of Stock, Value of Shares Converted | tixt_ConversionOfStockValueOfSharesConverted | $ 132,000,000 |
Subordinate Voting Shares converted from Multiple Voting Shares [Member] | Share capital [member] | ||
Number Of Shares Converted | tixt_NumberOfSharesConverted | 36,000,000 |
Conversion Of Stock, Value of Shares Converted | tixt_ConversionOfStockValueOfSharesConverted | $ 132,000,000 |
Class E Ordinary Shares [Member] | ||
Issue of equity | ifrs-full_IssueOfEquity | 90,000,000 |
Class E Ordinary Shares [Member] | Share capital [member] | ||
Issue of equity | ifrs-full_IssueOfEquity | $ 90,000,000 |
Common Shares Issued | tixt_CommonSharesIssued | 7,000,000 |
Common Class A to Common Class D [Member] | ||
Value of Number of Shares Exchanged or Redesignated | tixt_ValueOfNumberOfSharesExchangedOrRedesignated | $ 884,000,000 |
Common Class A to Common Class D [Member] | Share capital [member] | ||
Value of Number of Shares Exchanged or Redesignated | tixt_ValueOfNumberOfSharesExchangedOrRedesignated | $ 884,000,000 |
Number of Shares Exchanged or Redesignated | tixt_NumberOfSharesExchangedOrRedesignated | 236,000,000 |
Multiple Voting Shares to Subordinate Voting Shares [Member] | ||
Conversion Of Stock, Value of Shares Converted | tixt_ConversionOfStockValueOfSharesConverted | $ (132,000,000) |
Multiple Voting Shares to Subordinate Voting Shares [Member] | Share capital [member] | ||
Number Of Shares Converted | tixt_NumberOfSharesConverted | (36,000,000) |
Conversion Of Stock, Value of Shares Converted | tixt_ConversionOfStockValueOfSharesConverted | $ (132,000,000) |