Pegasystems Inc. (NASDAQ:PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced a strengthened relationship with HMRC, the UK's tax authority. HMRC signed a new five-year agreement that expands their use of Pega software and underscores Pega's commitment to supporting HMRC's digital transformation journey.
Pega software has been used by the Authority to simplify and personalise customer experience for many years. The new agreement will support greater use of Pega's Customer Service and Decisioning software across HMRC, enabling an increased digital and proactive self-service experience for the citizen, and reduced complexity for tax advisors.