496 patents
Utility
System and Method for Text Analysis and Routing of Outgoing Messages
18 Jan 24
The present invention allows text analysis and routing of an outgoing message.
Scott Mackie
Filed: 29 Sep 23
Utility
Diarization Using Acoustic Labeling
18 Jan 24
Systems and method of diarization of audio files use an acoustic voiceprint model.
Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
Filed: 27 Sep 23
Utility
Selecting Forecasting Algorithms Using Motifs
18 Jan 24
The present disclosure describes methods and systems for selecting the forecasting algorithm to use for a prediction based on motifs.
Jonathan Silverman, Nicholas Mortimer, Cynthia Freeman
Filed: 13 Jul 22
Utility
Selecting Forecasting Algorithms Using Motifs and Classes
18 Jan 24
Methods and systems for selecting a forecasting algorithm to use for a forecast for a time interval are provided.
Jonathan Silverman, Nicholas Mortimer, Cynthia Freeman
Filed: 13 Jul 22
Utility
Systems and methods for customer authentication based on audio-of-interest
9 Jan 24
In one embodiment, certain words or phrases spoken by customers during calls to a call center are used to identify or authenticate the user.
Marc Adam Calahan, Timothy Andrew Furnell, Jamie Richard Williams
Filed: 7 Nov 19
Utility
System for minimizing repetition in intelligent virtual assistant conversations
9 Jan 24
This disclosure describes techniques and architectures for evaluating conversations.
Cynthia Freeman, Ian Beaver
Filed: 8 Aug 22
Utility
Real-time Application Event Detection for Context-rich Notifications and Coaching
4 Jan 24
A realtime contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context.
Chris Schnurr, Curtis Cunningham, Chris O'Donnell, Senan Burgess
Filed: 28 Jun 23
Utility
Real Time Contextual Event Notification System with Call State Awareness
4 Jan 24
A real time contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context.
Paul Workman, Ryan Coram, Brendan Killen, Chris Schnurr
Filed: 30 Jun 23
Utility
Detection of relational language in human-computer conversation
2 Jan 24
Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants.
Ian Roy Beaver
Filed: 1 Nov 21
Utility
Real-time Linguistic and Acoustic Detection for Context-rich Notifications and Coaching
28 Dec 23
A real-time contextual event notification system ingests events as streams from any authorized entity, applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context.
Chris Schnurr, Paul Workman, Kirsty Meredith, Brendan Killen, Curtis Cunningham, Chris O'Donnell, Inês Ferreira, Peter Connolly, Tim Furnell, Assaf Arbely, Duane Wright
Filed: 22 Jun 23
Utility
Dynamic intent classification based on environment variables
19 Dec 23
To prevent intent classifiers from potentially choosing intents that are ineligible for the current input due to policies, dynamic intent classification systems and methods are provided that dynamically control the possible set of intents using environment variables (also referred to as external variables).
Ian Roy Beaver
Filed: 27 Dec 22
Utility
Near real-time visualizations for intelligent virtual assistant responses
19 Dec 23
A real-time conversation is monitored between a user and an intelligent virtual assistant (IVA).
Ian Roy Beaver, Ted Mark Matsumura
Filed: 21 Jul 20
Utility
Anomaly Detection Systems and Methods
14 Dec 23
An anomaly detection system using machine learning to generate predicted survey scores for a given duration and a given metric based on historic survey score data.
Hamed Janani, Anirudh Challa, Hong Wang, Mohamad Al-Sharara, José R. Benkí, Zealand Cooley
Filed: 14 Jun 22
Utility
Call summary
12 Dec 23
A faster and more streamlined system for providing summary and analysis of large amounts of communication data is described.
Roni Romano, Galia Zacay, Rahm Fehr
Filed: 1 Mar 21
Utility
Multivariate risk assessment via Poisson Shelves
12 Dec 23
Detecting fraudulent activity can be a complex, manual process.
Joseph Wayne Dumoulin, Cynthia Freeman, James DelloStritto
Filed: 16 May 22
Utility
Multivariate risk assessment via Poisson shelves
12 Dec 23
Detecting fraudulent activity can be a complex, manual process.
Joseph Wayne Dumoulin, Cynthia Freeman, James DelloStritto
Filed: 16 May 22
Utility
Automated conversation review to surface virtual assistant misunderstandings
12 Dec 23
A scalable system provides automated conversation review that can identify potential miscommunications.
Ian Roy Beaver
Filed: 26 Jul 22
Utility
System and method of running an agent guide script-flow in an employee desktop web client
12 Dec 23
In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented.
Conor Adams, Raymond Campbell
Filed: 7 Feb 22
Utility
Conversational virtual healthcare assistant
28 Nov 23
A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient.
Fred A. Brown, Mitchell G. Lawrence, Victor O'Brien Morrison
Filed: 9 Apr 21
Utility
Identifying relational segments
21 Nov 23
Features, libraries, and techniques are provided herein for determining the kinds of relational language that are present.
Ian Beaver, Cynthia Freeman, Andrew T. Pham
Filed: 21 Aug 19