6 patents
Utility
Systems and Methods for Training Natural Language Processing Models In a Contact Center
6 Oct 22
Systems and methods are provided for training natural language processing (NLP) models in a contact center.
Jonathan Rosenberg, Priyanka Balakumar
Filed: 28 Mar 22
Utility
Systems For Summarizing Contact Center Calls And Methods Of Using Same
3 Feb 22
A method for creating a textual summary of a call includes transcribing speech to text in real time using a speech-to-text generating unit configured for execution upon one or more data processors, automatically matching, in real-time, text to predetermined intents and extracted entities using an intent recognizing unit for execution upon the one or more data processors, automatically mapping the predetermined intents and extracted entities into a call summary using one or more mapping functions, and displaying the call summary using an agent user interface for execution upon the one or more data processors.
Jonathan Rosenberg
Filed: 26 Mar 21
Utility
Systems for summarizing contact center calls and methods of using same
18 Jan 22
A method for creating a textual summary of a call includes transcribing speech to text in real time using a speech-to-text generating unit configured for execution upon one or more data processors, automatically matching, in real-time, text to predetermined intents and extracted entities using an intent recognizing unit for execution upon the one or more data processors, automatically mapping the predetermined intents and extracted entities into a call summary using one or more mapping functions, and displaying the call summary using an agent user interface for execution upon the one or more data processors.
Jonathan Rosenberg
Filed: 26 Mar 21
Utility
Systems and methods for utilizing HTTP for telephony trunking between a provider and a consumer
9 Nov 21
Systems and methods are described herein for providing a Voice over Internet Protocol (VoIP) call.
Jonathan Rosenberg
Filed: 1 Jul 20
Utility
Systems and Methods for Utilizing HTTP for Telephony Trunking Between a Provider and a Consumer
6 Jan 21
Systems and methods are described herein for providing a Voice over Internet Protocol (VoW) call.
Jonathan Rosenberg
Filed: 30 Jun 20
Utility
Systems and methods for providing personalized proactive interaction
25 May 20
Systems and method are provided for synchronizing communications between two disparate computing systems.
Danny Hsiang-Kuo Wang, James J. Hickey, Ilya A. Harahap, John R. D'Amour, Piotr K. Chojnowski, Gaurav Passi
Filed: 25 Jul 17
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