615 patents
Utility
Voice Attribute Manipulation During Audio Conferencing
18 Jan 24
A method for manipulating voice attributes includes receiving, by a processor, a voice sample of a natural voice of a user, analyzing, by the processor, the voice sample for at least one attribute of the voice sample, receiving, by the processor, entered values for the at least one attribute of the voice sample and applying, by the processor, the entered values to the at least one attribute of the voice sample.
Pushkar Yashavant Deole, Sandesh Chopdekar, John Young
Filed: 15 Jul 22
Utility
Work-from-home agent security compliance
9 Jan 24
Working from home is becoming more and more commonplace.
John A. Young, Harsh V. Mendiratta, David Chavez
Filed: 4 Sep 20
Utility
Enhanced security for visually impaired users of touchscreen interfaces using false entry notifications for user input
9 Jan 24
The technology disclosed herein enhances security for visually impaired users by presenting haptic notifications to indicate certain input notifications are false.
Paul Roller Michaelis
Filed: 22 Jul 22
Utility
Word-based representation of communication session quality
9 Jan 24
The technology disclosed herein enables user notification of word inconsistencies to indicate session quality.
Sandesh Chopdekar, Pushkar Yashavant Deole, Navin Daga, Valentine C. Matula
Filed: 23 Feb 21
Utility
Communications handset cradle attachment
2 Jan 24
The technology disclosed herein attaches to a communications handset cradle to improve accessibility.
Philip Lo, James Erskine
Filed: 19 Oct 21
Utility
Method and system for improving a visual presentation of a user during a video conference
2 Jan 24
A method, system, device for improving a user's visual presentation on screen during a communication session including a video portion.
Vinit Rewatkar, Amit Singh, Apurva Vartak
Filed: 8 Dec 20
Utility
Multilingual transcription at customer endpoint for optimizing interaction results in a contact center
2 Jan 24
Providing speech-to-text (STT) transcription by a user endpoint device includes initiating an audio communication between an enterprise server and the user endpoint device, the audio communication comprising a voice interaction between a user associated with the user endpoint device and an agent associated with an agent device to which the enterprise server routes the audio communication; performing a first STT of at least a portion of the voice interaction to produce a first transcribed speech in a first language; concurrent with performing the first STT, performing, by the user endpoint device, a second STT of the at least the portion of the voice interaction to produce a second transcribed speech in a second language different than the first language, and transmitting the at least the portion of the voice interaction and at least the first transcribed speech from the user endpoint device to the enterprise server.
Valentine C. Matula, Pushkar Yashavant Deole, Sandesh Chopdekar, Navin Daga
Filed: 11 Sep 20
Utility
Virtual Meeting Participation
21 Dec 23
A method for participating in a virtually-attended meeting including: determining that a user is virtually attending a meeting; monitoring the virtually-attended meeting for a triggering event; detecting an occurrence of the triggering event; determining whether to send a high-level notification to the user; capturing a portion of the virtually-attended meeting; and sending the high-level notification.
Tommy Morris, Dara Geary
Filed: 21 Jun 22
Utility
Reminder Notification for Permission/access to Links In Electronic Mail Transmissions
21 Dec 23
A method for notifying a sender of an email communication having a link provided therein, to include permission for accessing the link includes receiving an indication of a completion of a formation of an email communication.
Ananda H P
Filed: 26 May 22
Utility
Systems and Methods for Preventing Toll Fraud In a Sip Environment
21 Dec 23
A method includes storing user information including tying information and a password, wherein the tying information includes a communication address and a device identifier that ties the communication address to a communication device.
Jinson Abraham, Hrishikesh Ulhas Mahajan
Filed: 17 Jun 22
Utility
Systems and Methods for Communication Monitoring
21 Dec 23
In a traditional classroom setting a teacher is present to monitor the student and their behavior.
Jinson Abraham
Filed: 31 May 22
Utility
Auto Focus on Speaker During Multi-participant Communication Conferencing
14 Dec 23
A method for auto focus on a speaker during a communication session includes receiving video captured of a scene that includes a plurality of images of participants to the communication session, identifying the plurality of images of the participants in the video captured of the scene, recognizing audio from at least one of the participants, detecting facial movement in one of the images of the plurality of images and equating the recognized audio to the detected movement in the one of the images of the plurality of images.
Prateek Singh, Divyarajsinh Jadeja, Mittali Jangid, Dean Beightol
Filed: 8 Jun 22
Utility
System and method to safeguarding sensitive information in cobrowsing session
12 Dec 23
Co-browsing sessions allow an agent to see inputs of a user and assist the user in completing a task associated with the inputs, such as completing a form on an application or website.
Harsimran Jeet Singh, Jibin George, Sandeep Goynar, Valentine C. Matula
Filed: 20 Oct 20
Utility
Automated video stream annotation
12 Dec 23
Customer-agent interactions are often essential to provide services, such as to resolve issues.
Valentine C. Matula, Manish Negi, Divakar Ray
Filed: 13 Apr 21
Utility
Network-connected access point with environmental sensor, and related components, systems, and methods
12 Dec 23
A network-connected access point is disclosed having a network access transceiver configured to provide access to a network for computing devices in communication therewith.
Clark D. Petrie, John H. Yoakum
Filed: 13 Jul 21
Utility
Highly scalable contact center with automated transition from voice interaction
12 Dec 23
Embodiments of the disclosure provide a method of operating a contact center.
David Chavez, Joaquin Omar Alvarado
Filed: 30 Sep 20
Utility
Endpoint control over a text channel of a real-time communication session
5 Dec 23
The technology disclosed herein enables remote control of an endpoint via a media channel of a real-time telecommunication session in a manner that can use standard media encoding and transmission methods.
Paul Roller Michaelis, Richard Alan Windhausen
Filed: 22 Dec 21
Utility
Intelligent park and page functions in a communication system
28 Nov 23
The present disclosure provides a communication system and method, among other things.
Mehmet Balasaygun, Christopher D. Baldwin, Kurt Haserodt, David Chavez
Filed: 16 Feb 21
Utility
Federated Intelligent Contact Center Concierge Service
23 Nov 23
Customers often call a contact center to resolve an issue only to find the contact center cannot resolve the customer's issue and instead requires a third party to perform some action.
Kevin R. Plain, John Young
Filed: 18 May 22
Utility
Active-standby pods in a container orchestration environment
21 Nov 23
Container orchestration platforms, such as Kubernetes, automatically manage the execution of applications in containers on host computing systems.
Prasanna Mahadeo Kulkarni, Amit Mishra, Nayana Teja Avatapalli
Filed: 3 Jun 21