615 patents
Page 3 of 31
Utility
Communication session addition via a host in deny new service mode
5 Sep 23
Communication servers hosting interactions between requesting devices and resources may require load sheading or maintenance and, as a result, be placed in Deny New Service (DNS) mode, whereby a subsequent session request is refused while existing sessions continue until concluded.
Amit Mishra, Joel Ezell, Thorsten Ohrstrom Sandgren
Filed: 5 Jun 17
Utility
Smart content indicator based on relevance to user
22 Aug 23
The present disclosure provides, among other things, methods and systems of managing communications, the method including: receiving a first communication; obtaining a user profile; comparing a user property from the user profile with a first content and a second content in the first communication; determining a first relevancy of the first content and a second relevancy of the second content; configuring a first content layout of the first communication based on the first relevancy and the second relevancy; and displaying the first content layout.
Navin Daga, Sandesh Chopdekar, Pushkar Yashavant Deole
Filed: 12 Feb 21
Utility
Device handoff
22 Aug 23
Devices are often connected to a network to facilitate remote interactions with the device.
David Chavez, Kurt Haserodt, Valentine C. Matula
Filed: 12 Mar 21
Utility
Method and service to encrypt data stored on volumes used by containers
15 Aug 23
A method and service to encrypt data at rest on disks that are managed by a container orchestrator (CO) using a container storage interface (CSI).
Prasanna Kulkarni, Nayana Teja Avatapalli
Filed: 8 Apr 20
Utility
Context based channel switchover
8 Aug 23
The present disclosure provides, among other things, methods and systems of managing a first channel, including: receiving a request for a communication session on the first channel; determining that a monitored attribute of the communication session has met a first threshold; comparing, by a channel change analysis, a first performance measure of the first channel with a second performance measure of a second channel; and managing a channel change based on the determining and the channel change analysis.
Valentine C. Matula, Manish Negi, Divakar Ray
Filed: 25 Feb 21
Utility
Content coded zip tones for agents and conference call participants, and user-adjustable tone attribute
8 Aug 23
Providing zip tones for a call includes receiving, by a computer of a contact center, a call-related event for the call; generating, by the computer of the contact center, one zip tone from among a plurality of different zip tones based on the call-related event, wherein the one zip tone is indicative of one or more attributes of the call-related event that are different than other call-related events; transmitting, by the computer of the contact center, the one zip tone to a device associated with a call participant of the call; and requesting, by the computer of the contact center, customization instructions for one or more of the plurality of different zip tones
Valentine C. Matula, Emily E. Matula, Shamik Shah
Filed: 10 Nov 20
Utility
Automated Attendant That Specifies Audio Transmission Characteristics for Calls
3 Aug 23
The technology disclosed herein enables automatic specification of audio transmission characteristics for calls between endpoints.
Paul Roller Michaelis, Richard Alan Windhausen
Filed: 10 Mar 22
Utility
Automatic message generation and presentation to a communication node engaged in a communication
1 Aug 23
Contact center agents commonly have dissimilar levels of skill for a particular topic or ability.
Thomas Moran, Gerard Carty
Filed: 21 Aug 19
Utility
Initiation of real-time media processing in response to a trigger event
1 Aug 23
Calls between a customer and an agent often require additional processing of the media in real time.
Jeffery Aigner, Matthew Peters, Robert Braudes
Filed: 13 Jan 21
Utility
Systems and Methods for Determining a Communication Load
27 Jul 23
A method for determining a communication load for a user including: monitoring at least one communication channel for one or more user activities; detecting at least one user activity related to one or more of a plurality of parameters, the plurality of parameters including a number of current communication sessions involving the user and an engagement level of the user in a meeting, in which the engagement level is a non-binary value and in which each of the parameters is associated with a weight; calculating, for a subset of the plurality of parameters, the communication load for the user based on the weight associated with each of the parameters within the subset; and automatically updating, based on the communication load, a display of a status indicator for the user by altering an appearance of the status indicator.
Sandesh Chopdekar, Pushkar Deole, Navin Daga
Filed: 21 Jan 22
Utility
Systems and Methods for Scheduling Feature Activation and Deactivation for Communication Devices In a Multiple-device Access Environment
27 Jul 23
A method for scheduling feature operations on a remote server to modify a behavior of at least one communication device of a plurality of communication devices includes receiving, by the remote server, an entry for at least one feature operation for the at least one communication device of the plurality of communication devices registered with a same extension.
Jinson Abraham
Filed: 21 Jan 22
Utility
Unified communications incorporation in a contact center
18 Jul 23
The technology disclosed herein enables incorporation of feature sets of a unified communications system and a contact center system.
Kurt H. Haserodt, Joaquin Omar Alvarado, Christopher David Baldwin
Filed: 1 Nov 21
Utility
Automatic Generation of an Image Having an Attribute from a Subject Image
13 Jul 23
The technology disclosed herein enables automatic generation of an image having an attribute using a subject image as a basis for the generated image.
Ghanshyam Asaram Baheti, Harshal Ramesh Gawande, Trupti Vikas Dhore
Filed: 11 Jan 22
Utility
Managed channel for agent-to-agent consultation
11 Jul 23
Communications between agents and customers are a key feature of contact centers.
Valentine C. Matula, Bharti Patwari Poorey, Rajagiri Ravi
Filed: 29 Mar 19
Utility
Snap-in invocation for call reconstruction
11 Jul 23
During a Session Initiation Protocol dialog setup, a media gateway or container executes or initiates two or more applications that provide features during a conference call.
Thorsten Ohrstrom Sandgren, Amit Mishra
Filed: 27 Apr 20
Utility
Method and system for making context based announcements during a communication session
11 Jul 23
A method, system, device to play context-based announcement to specific participants during an active communication session.
Aparna Khire, Nitinkumar Yemul, Dinesh Mude, Sameer Sohani
Filed: 15 Dec 20
Utility
System and method for providing intelligent redirection and intelligent notification of feature activation
4 Jul 23
Systems and methods disclosed herein provide intelligent redirection and notification of feature activation.
Isha Renavikar, Shahana Mogal, Ananda H P
Filed: 2 Mar 21
Utility
User notification using a light emitter associated with a video camera
30 May 23
The technology disclosed herein enables user notifications via a light emitter associated with a video camera.
Valentine C. Matula, Shamik Shah
Filed: 11 Sep 20
Utility
Intelligent meeting recording using artificial intelligence algorithms
30 May 23
A device may analyze data associated with a conference call.
Amit Mishra
Filed: 13 Aug 21
Utility
Reaching a Quorum with a Number of Master Nodes
25 May 23
Managing containerized workloads, such as by Kubernetes, provides a robust and expandable platform.
Vivekananda Velamala
Filed: 19 Nov 21