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Docoh

Accenture (ACN)

392 patents

Page 2 of 20
Utility
Sequence, frequency, and time interval based journey recommendation
2 Aug 22
In some examples, sequence, frequency, and time interval based journey recommendation may include generating a plurality of clusters of entities, and generating a network that identifies a time interval to a next interaction that leads to success.
Ruchika Sachdeva, Samik Adhikary, Nilesh Kumar Gupta, Payal Gupta, Daniel Pielak-Watkins, Kusha Arora, Elfin Garg, Nakul Puri
Filed: 8 Mar 19
Utility
Adaptive interactive voice response system
2 Aug 22
An interactive voice adapter for adaptive voice routing may establish a real-time communication session between a voice communication client and a text communication client and the voice adapter may receive the audio stream and the text information.
Artur Liashenko, Augusto Gugliotta, Laetitia Cailleteau, Juris Stürainis, Ankur Banerjee
Filed: 5 Jun 18
Utility
Collaboration tool for healthcare providers
2 Aug 22
A device may communicate with a first device to receive first data.
Primrose Mbanefo, Gregory L. Smith
Filed: 25 May 16
Utility
Systems and Methods for Multi Machine Learning Based Predictive Analysis
28 Jul 22
The present disclosure relates to systems and methods for carrying out predictive analysis where a plurality of data sets may be ingested from a data lake.
Madhan Kumar SRINIVASAN, Guruprasad Pv, Samba Sivachari Rage
Filed: 22 Jan 21
Utility
Automated Categorization and Summarization of Documents Using Machine Learning
28 Jul 22
Aspects of the present disclosure provide systems, methods, and computer-readable storage media that support automated summarization of documents using machine learning and artificial intelligence.
Gurpreet Singh Bawa, Kaustav Pakira, Souvik Chakraborty
Filed: 28 Jan 21
Utility
Artificial Intelligence (Ai) Driven Estimated Shipment Delivery Time Advisor
28 Jul 22
An Artificial Intelligence (AI) based delivery time estimation system employs a plurality of delivery time estimation models or actual time of arrival (ATA) estimation models to provide ATA estimates for shipments.
Abhijit KUMAR, Amartya RAY, Arvind MAHESWARAN, Pratap SIMHA, C. S, Ravikant SINGH
Filed: 28 Jan 21
Utility
Artificial Intelligence-enabled Metadata Optimizer
28 Jul 22
Aspects of the present disclosure provide systems, methods, and computer-readable storage media that support automated optimization of product management systems.
Viabhav Shah, Hirendra Parihar, Nikhil Prakash Bhandari, Ankit Gupta, Anu Saxena, Ramesh Peetha, Roshan Kumar, Shraban Nayak
Filed: 28 Jan 21
Utility
Software test case sequencing
26 Jul 22
The disclosed system and method for software testing provide a strategy for testing new software functionalities in a sequence that detects defects according to a testing strategy designed to accomplish a predetermined objective.
Mohan Sekhar, Prabir GhoushalKumar, Mahesh Venkataraman, Sunder Ranganathan Nochilur, Girish Dattatreya Kulkarni
Filed: 20 Feb 20
Utility
Automatically generating natural language responses to users' questions
26 Jul 22
A domain-specific question answering system receives an end-user's question, identifies relevant information from domain-specific documents, composes a natural-language based response including the relevant information to be provided to the end-user.
Gopali Raval Contractor, Venkatraman Viswanathan, Shiladitya Sengupta, Subhashini Lakshminarayanan, Selvakuberan Karuppasamy, Shantanu Sahasrabudhe, Jyoti Bishnoi, Kishore Kumar Eswara
Filed: 24 Jan 20
Utility
Virtual agent with a dialogue management system and method of training a dialogue management system
26 Jul 22
A virtual agent with a dialogue management system and a method of training the dialogue management system is disclosed.
Harshawardhan Madhukar Wabgaonkar, Shubhashis Sengupta, Tulika Saha
Filed: 14 Jun 18
Utility
Product Presentation for Customer Relationship Management
21 Jul 22
A speech enabled product presentation engine for customer relationship management (‘CRM’) comprising: a product recognition module; the product recognition module comprising a module of automated computing machinery stored on one or a non-transitory computer-readable mediums and configured to: identify, in dependence upon digitized speech for recognition, a product articulated in the conversation between a tele-agent and a customer.
Shannon Copeland
Filed: 19 Jan 21
Utility
Utilizing Machine Learning Models to Generate Automated Empathetic Conversations
21 Jul 22
A device may receive text data, audio data, and video data associated with a user, and may process the received data, with a first model, to determine a stress level of the user.
Anutosh MAITRA, Shubhashis SENGUPTA, Sowmya RASIPURAM, Roshni Ramesh RAMNANI, Junaid HAMID BHAT, Sakshi JAIN, Manish AGNIHOTRI, Dinesh Babu JAYAGOPI
Filed: 5 Apr 21
Utility
Utilizing a machine learning model to predict a quantity of cloud resources to allocate to a customer
19 Jul 22
A device may receive historical cloud data associated with resources of a cloud computing environment, and may receive historical customer data associated with requested resource usage by customers of the cloud computing environment.
Vijay Desai, Kun Qiu, Suraj Thulkar, Laser Seymour Kaplan, Daniel Marcus Lombardo
Filed: 26 Aug 19
Utility
Employee concierge
19 Jul 22
Examples of employee concierge are provided.
Chung-Sheng Li, Emmanuel Munguia Tapia, Guanglei Xiong, Jill K. Goldstein, Jingyun Fan, Rajeev Sinha, Manoj Shroff, Golnaz Ghasemiesfeh, Kayhan Moharreri, Swati Tata, Pratip Samanta, Madhura Shivaram, Akanksha Juneja, Anshul Solanki, Jorjeta Jetcheva, Priyanka Chowdhary, Rishi Vig, Kyle Patrick Johnson, Mohammad Jawad Ghorbani
Filed: 31 Aug 18
Utility
Agnostic customer relationship management with agent hub and browser overlay
19 Jul 22
Automated computing machinery that agnostically augments a customer relationship management (“CRM”) application, including an agent hub comprising a module of the automated computing machinery configured with computer memory that associates an identity of a tele-agent, the tele-agent's qualifications, and an indication whether the tele-agent is logged on to the agent hub; and the agent hub operatively coupled for data communications to a browser, the browser bearing a browser extension through which a sales template for a sales campaign to which the tele-agent is assigned to work is operatively exposed as an overlay upon a graphical user interface of the browser, the overlay overlaid upon a web page of the CRM application.
Shannon Copeland
Filed: 24 Apr 20
Utility
Emotion sensing artificial intelligence
19 Jul 22
Systems, apparatuses, and methods are directed toward determining emotional states of a subject.
Laetitia Kameni, Richard Vidal, Emmanuel Viale
Filed: 1 May 20
Utility
Analyzing a communication network device, based on coverage analyses associated with decommissioning the communication network device, to determine next actions for 5G rollout
19 Jul 22
A device may receive site data identifying a site associated with a telecommunications network.
Sanjay Tiwari, Mayur Kolhe, Chetan Thukral, Mohit Mahajan, Anshul Kapoor, Juhi Mandot, Shantha Maheswari, Mathangi Sandilya
Filed: 15 Jun 20
Utility
Quantum Computing In Root Cause Analysis of 5G and Subsequent Generations of Communication Networks
14 Jul 22
Methods, systems, and apparatus for root cause analysis in a communication network.
Sanjay Tiwari, Gaurav Khanduri, Mayur Kolhe, Carl Matthew Dukatz, Kung-Chuan Hsu, Shantha Maheswari, Mathangi Sandilya, Anshul Kapoor
Filed: 7 Jan 21
Utility
Detecting correlation among sets of time series data
12 Jul 22
A device may receive time series data from one or more data sources.
Emmanuel Benbinuto Antonio, Yvonne Jean Martinez, Raye Willson Paez Raymundo, Michael D. G. Agito, Elpidio J. C. Dalupang
Filed: 23 Apr 18
Utility
Systems and methods providing evolutionary generation of embeddings for predicting links in knowledge graphs
12 Jul 22
Complex computer system architectures are described for analyzing data elements of a knowledge graph, and predicting new facts from relational learning applied to the knowledge graph.
Christophe Gueret, Luca Costabello
Filed: 2 Oct 19
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