121 patents
Page 4 of 7
Utility
System for Resolving Poor Patron Experience
1 Jul 21
A method for handoff of a transaction for completion includes: via a terminal, reading a payment instrument and transmitting the payment instrument via the internet cloud to a server, where communications between the terminal and the server are transmitted and received through a gateway that is collocated with the terminal; via the server, using the payment token to access a device identifier and transmitting a push notification to a device, where acceptance of the push notification directs an application on the device to receive communications from the server that displays of details for the transaction, whereby a guest may enter a tip amount and feedback score that are transmitted to the server; and via the server, accepting the transaction completion data, notifying the guest device and the terminal that the transaction is complete, and transmitting a notification to a management terminal that is indicative of guest dissatisfaction corresponding to the transaction, where the guest dissatisfaction is determined based on the tip amount and feedback score.
TIEA I. O'CONNELL, TOSHIT PANIGRAHI
Filed: 31 Dec 19
Utility
Apparatus and Method for Improved Payment Experience
1 Jul 21
A method for handoff of a transaction for completion includes: registering a payment instrument with a server and storing a payment token that represents the payment instrument; storing a device identifier that corresponds to the payment token in the database record; via a point-of-sale terminal, reading the payment instrument, and transmitting it to the server; via the server, using the payment token to access the device identifier and transmitting a push notification to a device corresponding to the device identifier; upon acceptance of the push notification, executing an application on the device and simultaneously displaying details for the transaction on both the device and the point-of-sale terminal; receiving transaction completion data that is entered via the device and transmitting the transaction completion data to the server; and completing the transaction at the server and notifying the point-of-sale terminal and the device that the transaction is complete.
Tiea I. O'Connell, TOSHIT PANIGRAHI
Filed: 31 Dec 19
Utility
Virtual Guest Facing Display
1 Jul 21
A virtual guest facing display system has as a terminal and a server.
TOSHIT PANIGRAHI, Tiea I. O'Connell
Filed: 31 Dec 19
Utility
Apparatus and Method for Transaction Completion
1 Jul 21
A system for handing off a transaction for completion, the system having a terminal and a proprietary application program disposed within a memory of a guest device.
TOSHIT PANIGRAHI, TIEA i. O'Connell
Filed: 31 Dec 19
Utility
Selective order states durable queuing apparatus and method
22 Jun 21
A synchronization server for fulfilling orders under non-persistent network conditions includes a terminal update element, a queue processor, and a service area map.
Oleg Golberg
Filed: 30 Mar 18
Utility
User-adaptive restaurant management system
8 Jun 21
A user-adaptive order processing terminal includes a display, a microphone, a configuration manager, and a motion sensor.
Toshit Panigrahi, Ronald Vick
Filed: 17 Dec 18
Design
Electronic device
4 May 21
Stephen Fredette, Yeuyeu Wang, James H. Barber, Boon Ping Ng
Filed: 28 Apr 20
Utility
Dual band restaurant ordering system
23 Mar 21
An ordering system includes mobile terminals and a backend server.
Ronald Vick, Steven P. Papa
Filed: 21 Nov 18
Utility
Dynamic origination of capital pricing determination based on forecasted point-of-sale revenue
23 Mar 21
A system for dynamic origination of capital includes a rate processor, a revenue forecaster, and an offer processor.
Jared J. Rand, Kevin A. Vo, Alan Z. Zhao
Filed: 8 May 19
Utility
Multichannel Apparatus and Method for Patron Identification
11 Mar 21
An apparatus for identifying a patron of an establishment is provided.
BENJAMIN GORDON, TING-RAY KUO, JARED J. RAND
Filed: 11 Sep 19
Utility
Segmentation of Multichannel Generated Patron Identifiers
11 Mar 21
An apparatus includes a personally identifiable information (PII) extraction processor, a PII link processor, and a universal guest record (UGR) analysis processor.
Benjamin Gordon, Ting-Ray Kuo, Jared J. Rand
Filed: 11 Sep 19
Utility
Multichannel System for Patron Identification and Retention
11 Mar 21
A method for increasing a transaction amount corresponding a patron of an establishment, the method including: receiving inputs comprising transaction data corresponding to a transaction, where a portion of the transaction data comprises personally identifiable information (PII), and extracting the PII from the portion of the transaction data, and employing the PII to generate PII transaction data and metadata corresponding to the transaction; analyzing the PII transaction data and the metadata to generate a single universal guest record (UGR) corresponding to the PII transaction data and the metadata, where the single UGR corresponds to the patron, the single UGR comprising UGR transaction metadata corresponding to the transaction and historical transactions associated with the patron; statistically analyzing the UGR metadata to generate a guest segmentation record that corresponds to the patron; and generating content for display on point-of-sale (POS) terminals associated with the establishment, where the content is directed toward increasing an amount of the transaction.
BENJAMIN GORDON, TING-RAY KUO, JARED J. RAND
Filed: 11 Sep 19
Utility
Multichannel System for Patron Identification and Dynamic Ordering Experience Enhancement
11 Mar 21
A method for increasing a transaction amount corresponding a patron of an establishment, the method including: receiving inputs comprising transaction data corresponding to a transaction, where a portion of the transaction data comprises personally identifiable information (PII), and extracting the PII from the portion of the transaction data, and employing the PII to generate PII transaction data and metadata corresponding to the transaction; analyzing the PII transaction data and the metadata to generate a single universal guest record (UGR) corresponding to the PII transaction data and the metadata, where the single UGR corresponds to the patron, the single UGR comprising UGR transaction metadata corresponding to the transaction and historical transactions associated with the patron; statistically analyzing the UGR metadata to generate a guest segmentation record that corresponds to the patron; and generating content for display on point-of-sale (POS) terminals associated with the establishment, where the content is directed toward increasing an amount of the transaction.
BENJAMIN GORDON, TING-RAY KUO, JARED J. RAND
Filed: 11 Sep 19
Utility
Synchronization system for intermittently-connected point-of-sale terminals
16 Feb 21
A system for fulfilling orders under non-persistent network conditions includes point-of-sale terminals and a server.
Oleg Golberg
Filed: 30 Mar 18
Utility
Facial recognition system for restaurant customer relationship management
16 Feb 21
A facial recognition system for customer relationship management (CRM) is provided.
Toshit Panigrahi
Filed: 24 Oct 18
Utility
Adaptive restaurant management system
4 Jan 21
An adaptive order processing terminal includes a display, a motion sensor, and a configuration manager.
Ronald Vick, Toshit Panigrahi
Filed: 16 Dec 18
Utility
Multi-restaurant facial recognition system
4 Jan 21
A multi-restaurant facial recognition includes one or more cameras, first point-of-sale (POS) terminals, and a backend server.
Toshit Panigrahi
Filed: 23 Oct 18
Utility
Dual band fixed point-of-sale terminal
28 Dec 20
A POS terminal includes wired communication elements, a state processor, an order processor, and a television whitespace (TVWS) communications element.
Ronald Vick, Steven P. Papa
Filed: 20 Nov 18
Utility
Restaurant ordering system employing television whitespace communication channels
28 Dec 20
An order fulfillment system includes mobile terminals and a backend server.
Ronald Vick, Steven P. Papa
Filed: 20 Nov 18
Utility
Dynamic origination of capital pricing based on historical point-of-sale data
21 Dec 20
A system for dynamic origination of capital is provided.
Benjamin Gordon, Alexander H. Hails, Clement Masson
Filed: 7 May 19