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SPT Sprout Social

Participants
Greg McDowell IR
Justyn Howard CEO
Joe Del Preto CFO
Ryan Barretto SVP, Global Sales
Chris Merwin Goldman Sachs
Stan Zlotsky Morgan Stanley
Alex Kurtz KeyBanc Capital Markets
Bhavan Suri William Blair
Richard Davis Canaccord Genuity
Call transcript
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Operator

Ladies and gentlemen, thank you for standing by and welcome to the Sprout Social Fourth Quarter and Fiscal Year 2019 Earnings Conference Call. [Operator Instructions].

I would now like to turn the conference over to your speaker today, Greg McDowell, of Investor Relations. Please go ahead sir.

Greg McDowell

Good afternoon and welcome to Sprout Social’s fourth quarter and full year 2019 earnings call.

the close in today. discussing issued press be market after will results our announced release We of Barretto. With Howard, Preto President CFO are Joe Sales me Sprout Del and Social Senior CEO, Justyn Global Ryan Vice

to Today's call statements XXXX. Litigation harbor forward-looking will Securities of Private Act the made the which provisions Reform safe are contain pursuant of

“expect”, XXXX condition as or our and by should these do first and any financial duty business statements our statements include not future reflect “plan”, the XXXX year subsequent our “anticipate”, only concerning upon not views Forward-looking undertake full words for relied any “intend”, and the financial and we financial and expected representing quarter identified as guidance “believe”, and of “will”. These business statements. and trends, update be our be today to views performance can “seek” as of at statements date such

their uncertainties by statements expectations. nature subject that cause are differ from to could Forward-looking results that risks materially matters and address to actual

our XXXB Exchange and periodic XX-K to of ended and risks report release, our the December with and and affect factors could filings December be Securities XXXX, refer XX, that with SEC. filed on please under Commission other on for results our Securities Commission annual Exchange XXXX actual discussed material discussion prospectus XX, Rule final in the the Form today's risks the our other press important the For filed year with to the

reconciliation the our investor.sproutsocial.com. metrics generally and will GAAP most metrics measures is available prepared to are accepted we directly financial comparable how our well principles. as included which certain on which release also A been to has not in these press we as measures non-GAAP the furnished website and earnings at SEC financial these accordance other define also non-GAAP discuss is of the call, with measures financial accounting in During

over call turn to Justyn. me let the that With

Justyn Howard

the you joining public everyone. about quarter. first Thank you've you the will team we energy experience excited an Thank for as results sharing afternoon a This our but with Greg particularly company. been and was all far. business really our such across on for call busy our time in us has us so good what appreciate We're undercurrent only and the we and earnings time the not spent of focus be a company and and uniquely all also exciting

guidance. our provide as I and During well today's on full details Joe QX and call, and XXXX QX as will XXXX results year

and of the of off covering spend We little time kick you Sprout story. financial highlights opportunity the will our of also business, all of But the results. may with a a us first newer market as be many to few

the everything momentum performance into had across with excellent and we Sprout a QX strong to business. an saw see wanted foundation to XXXX. coming set We entire strong

revenue inclusive of up the XX% to fourth total year-over-year. million quarter Our $XX.X organic XX% for and year-over-year revenue grew simply measured was

simply throughout measured our organic aside that worth acquisition we XXXX. revenue. Also is accounts all excluding small call which total as be quick a of As defined XX.X% late to revenue revenue which revenue in for we'll completed referring organic the noting

XX% with organic and for the on inclusive annual XX% We Simply up total of organic million the $XXX.X of ARR Measured million XXXX million, $XXX.X XX% of year-over-year. ARR up to Now or full-year, recurring moving and was revenue revenue was $XXX.X revenue year. up to ended

to the the nearly we're across bit Importantly, a to flow continuing fourth drive our excited minutes basis these with quarter. basis the to we and these margin to on cash out a business our XXX some point I XXXX operating a few while spend improvement delivered And to color non-GAAP that of of leverage numbers, year. nearly results to free add the things for more about want coming points

we across segment. growth every strong to continue see First,

from a marketing efficiency all and and and R&D serve investments. go-to-market strategy sales, than to ability single Our continues codebase segments stronger our to in drive economics

that continues the to continue across market investments our entirety a of make be competitive segments all to addressable serve We advantage. unique which

first We Next, we XXXX our and that in deliver product in early strong continues multi to strategy product believe million ARR our the past surface scratching just are in results. listening social saw XX year category. its for

product very of XXXX our introduced similar across also still strong offering introduction. analytics few adoption we're that product premium base, listening months our We that looks its to is new after a very and our QX appetite customer in while seeing an

The less our compared total legacy total in XXXX of representing and to revenue Simply rate X% of headwind a overall to Measured revenue XXXX. less QX, our of revenue of only XX% has our in QX also growth become

difference As we total single our in expect and rate rate revenue be exit revenue XXXX growth our the low we the between organic to digits. growth

our in base with increasing retention excluding based investments our XXX% momentum XXX% our and customer into back We've rate selling gained dollar overall net to also SMB. seen

us our place front with culture. for to strong the is culture ARR of continues Finally, innovate our Equally work great one leadership. our evolve opportunity of ability largest our of XX% $XX,XXX to and out recognized contributing and a the of customers to advantages. which health seeking increasingly product is in strong ACVs, larger market. account fundamental growing at as initial the growth important in our health team we compared This to be a had to leading organization also result the to to up year-end the capture a quantitative and is December and brands The us was over global deal and results in XXXX It's market market. of and sizes, XX, Sprout XXXX. massive

our you strategy I'll the our is of and business, this those spend minutes Social summarizing a to market Given first opportunity now growth story. earnings for new call Sprout few

billion communication globe are rely to as social people population primary make to values come consuming of and with Over discover around the lives, sharing channels, has find ideas, media inspiration, of X.X of half across the nearly their opinions the media on the a of world. course across billions to than engage sharing More day. social and last decade products, world's buying millions They every decisions businesses the messages and social posting, look channel.

XX are more they demand serve to social in active effectively globally, than fact order consumer million media modern choice. in by businesses customer Following driven largely that the have no the

and and on be these engaged Brands the to a consumers social We've added media. complexity and of brand happening worked happen to customers customers first email where and increasingly have available to time and for tooling. it's when active, For networks. where across expect their strategy has potential social marketing be Consumers and where businesses traditional dozens XX/X all phone, dictate are enough. conversations decades were this tremendous and compelling,

differently entirely behaving Social with channel used differently, once being it technical every at with an is requirements. isn't and just new all network additional different several one it's and channel

organization. no across to every to In means day. XX a different means fact, manage platform manage an monitor, workflows, concept across ability means It permission XX an also and places our data publish, experiences. this channels centralized across or of customer average engage, measure to also effectively customers typically day. broken of a no no hours Without profiles market social analyze social It centralized networks XX ability no and record-keeping,

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on all create our all all profiles relevant a new relationships to into inbox with have. customer and communication from customers messaging ones social hub bring social and with to media They and acts our connected service, customers. that that these to tools for tools engage engagement the stronger prospects platforms to acquire customers provide as the single they rely Our

effective their social has to become larger of efforts. to helps social it. the and manage publishing of plan, most and across strategy is audiences content content the marketing modern channels all another our critical deliver reach and their publish Publishing centrally part channel and measure create, campaigns social customers Sprout

also robust which customers a opportunities, suite identify to peers efforts against allows their rely of success on and analytics us new business their for the decisions. them Our better to benchmark measure make

an industry-leading analytics offering. our in We well have core recently as premium offerings launched as suite analytics our

that can competitive beginning to conduct them measure and an to points their markets customers understand platform additional scale. listening businesses brand across media Sprout solve cases data of and used QX understand social social opportunity better to customer tools research, More provide insights XXXX. listening their billions analyze expanded massive better dynamics, to product These of for in with derive decisions. recently at strategic unprecedented our customers make customers, our better to product health allows help we've

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wonderful the hundreds Los include of notable new customers. Resorts, Vail other in Angeles Some other Lakers additions and QX

as drive have of growth. we we about the ahead Finally, look we're future very to number fact excited that engines a

to nation a the the rest current we ACV that addressable growing channels or value have capture our number centralized be to large a Applying of coming in require or average in We share to we businesses as years be will Tam a social over we platform to the expect United the market. Millions the believe and large First of time. of market $XX estimate as customer SMBs, larger. the of U.S. IDC enterprises States companies published billion. opportunity and by world to manage mid-market

become efforts monetize are customer a growth. existing larger we base. growth additional grow to investments Second, ability we existing our in and large our With growing within those products expect very our to our to still early our existing in our to contributor relationships customers organic accounts

our we've growth. with existing product our new on focused opportunities been the are base nascent customer still historically relatively business as expansion and Our

in addition existing to new additional should and customers our our relationships to coming with expanding continue offerings our higher seeing ACVs. we're at in customers Third, prices consistently increase

only outside those of as international markets of in adoption. we opportunity continue position increase U.S. Fourth, comes those expansion large and as from in our We to markets the a media mature XX% as today social revenues our see

And term adjacent category. solve for our our tackle platform problems very expanding to finally, we expect over the to fragmented customers long a more

journey and our Sprout Wrapping world-class we that we're early to exceptional we've commitment very large I'm by of very up is well customers. market. a proud the and in We're believe a expanding our capture company but driven a deep extremely still positioned built. to culture products, Social

through that Del the Joe? and to financial to turn like you the CFO, results. with Preto And our model now I'd call over will Joe who walk

Joe Del Preto

and before year Thanks results to year running call everyone by the Since earnings is today. I'll start Justyn guidance for fourth and our quarter of again a overview thanks model in on full first go for brief our first detail to full through then I'll today's and joining a us quarter financial and XXXX. moving

results, to results. discussing detail results discuss addition be financial GAAP point our certain will I in that non-GAAP We like in out I'll

the can in results our between found non-GAAP GAAP release. GAAP reconciliation Our financial along and be earnings results with

applied] every all quarter As Justyn very to market by segments single thousands model market enterprises quickly strategy. noted global customers. serve we of SMBs sales with and the all earlier them and we a engage where efficient from a platform to with month [We convert prospects of

average market approximately and our Our SMB, every cycle sales market by We market, in today. and XX inside expand sales marketing we sales to investment efficient as efforts primarily unit to excellent XX enabled to is enterprise, teams and has even days sales mid segment enterprise segment. serve. mid our economics us led agency, This our model

both break growth teams into further reps. business our We down sales new and

sales of modules. the customers investments us newer for motion this to increasing Our opportunity new these is and adoption more and in Sprout. our team growth by We're core group solve as work reps only add-on XXXX. the we to current with platform our ahead introducing with are this This only relationships our for customers in help started excited for continue making problems significant expanding

the levers. and Our is is our value pricing our provides needs with There choose several profiles which very been Customers one model of on platform opportunities also number growing expands. number appropriate they our with based social a users the scales customers of to increases plan and manage. optimize simple has of

gives opportunity monetize to more plans as model us a the to to plenty reputation our analytics. continue our listening, we Beyond simple monetize add-on module core we such customers. value of deliver and It's as also that

monetizing of increase over experiencing the listening XXXX seeing this has a great already scaled great Sprout. based use and success of the customers the X,XXX As our customers. from the is launched paying A to in customers continue cases add-on network of which modules. from example our social XXXX value that to product grow and are retention We used believe our we're of QX right XXXX in increasing demonstrates dollar that

pleased Now turning strong with we to the quarter, are results. quarter this

growth. quarter was XX% Justyn representing noted total year-over-year fourth million $XX.X the for revenue As

Excluding from the and up driven both and customers execution. existing year-over-year. legacy impact our by Measured from is revenue sales Simply new strong organic products XX% demand This growth of the was increased

financial recurring high We with strong and maintain a profile subscription XX% margin revenue.

a the bought of the As business compression great Measured our caused It declining talent. of a which reminder to growth a and overall newer build us XXXX at we products. end Simply its for in was IP It revenue head gave start temporary some rates. our

representing QX, growth our this expected earlier overall of in Justyn and X% of revenue trailing mentioned As impact total as only is the rate off legacy XXXX. revenue

up For is $XXX.X Organic end million, was $XXX.X In net customers recurring was million, annual $XXX.X up We customers up revenue XX,XXX number QX. XXXX XX% of end organic up of ARR million, had was ARR year from the revenue or ARR at at the total year XX% full contributing X,XXX, in XXXX end new The revenue XX% Total in customers $XX,XXX the XXXX more over total. in finish the year-over-year. X,XXX with QX quarter year-over-year. of up to the XXX XX%. at year. than of reached

a please statement, operating Discussing to count are otherwise of results our and results call. release noted non-GAAP in unless that the the was that, the issued before expenses, press share all reconciled the a on remainder earnings to references basis note and just GAAP or income

XX% and to representing quarter. of a a compares gross In margin last QX XX%. gross margin gross of ago a million XX% profit was This [$XX.X] year

of in the hosting the Measured We Simply from cost still legacy process the redundant infrastructure are shedding product.

product the by as margin We XXXX. we end to the deprecate expect of fully gross improve

to operating support to being to expand market our investments a this our technology to in and lead, development marketing company. reflect expenses and Operating investments quarter public research reach and Turning extend now expenses. sales

Sales a QX expenses and or million were XX% of marketing up year from ago. XX% $XX.X for revenue,

in throughout on that sales started focused As XXXX a in made demonstrated in discussed significant being earlier, our expanding strong and investments we customer the base. it based existing new our our growth net retention XXXX more rate. increase we marketing out and into market investments dollar made The in customer marketing and sales and selling as by reach proven

network year dollar rate full retention to for XXX%. the Our XXXX base increased

retention customers dollar-based rate XXX% for net our SMB increased Excluding XXXX. to

strong as see we investments to continue long marketing returns to as expect We spend. to and sales make on continue our smart

development million of were year down revenue a and $X.X or from expenses QX Research XX% XX% for ago.

to to able approach new in are this allowed market focus our We as for drive single codebase our to leverage development solutions to and area software building efforts on us and customers. capabilities our bringing

General offering. year from G&A $X.X a ago. growth of initial of mainly basis a anticipation slightly public and dollar for QX administrative or in expenses was our was result XX% the in XX% a expenses million up revenue, On incurred of

We operations to as and XXXX revenue a general administrative continue scale of as in expect to over expenses percent increase time. we but decrease our

$X.X Non-GAAP ago. and year by negative strategy we to leverage margin, operating down XX% XX% than continue was in driven restriction drive million go-to-market operating to a was and R&D. for fully a margin This better QX from result negative or operating a was loss expectations our our

operating compared $XX.X year to full For was an million XXXX loss XX% operating for XXXX. of in the negative margin negative operating margin our non-GAAP XX%

of model. the our and in efficiency XXX power improvement demonstrating point pleased are with of We margins operating a basis

$X.XX share Non-GAAP of a loss to per net $X.XX year was or loss compared per QX for $X a ago. loss loss or net net of million of million share $X.X

a and Deferred end with $XXX.X end the cash ended cash and $XXX.X net revenue approximately proceeds. million, QX. was statement. cash balance up in in includes from ago. year of year up to This Turning quarter of million and We the the $XX.X $XXX.X year equivalents, million at XX% sheet a in IPO in QX flow million

both totaled last from our obligations billed up contracts at and million XX% RPO unbilled million, remaining Looking $XX.X $XX.X year. our performance approximately

a XX% flow revenue cash as approximately total $XX.X negative negative Operating million or at million QX to XX the RPO $X.X million months. recognized $X.X ago. a was of year over expect on next compared the We

for negative negative XX% to $X.X compared cash negative margin $X.X and negative free flow year cash was Free in flow free flow cash million ago. a margin XX% million QX a

long-term or negative in our free move to negative driven year cash For free more free points Nearly flow the cash business contracts. and XXXX. $XX.X and million by was XXXX, XX% respectively XX% million flow cash to flow leverage was negative $XX.X our ability negative in margin XXXX margin improvement more compared in drive full the basis to

Moving of of first the range guidance, XXXX in growth or $XX.X of to XX% total fiscal to for million XX%. revenue $XX.X we million expect rate on to quarter

Measured right We revenue to single growth expect to to a runs the growth estimate rate digits. as continue between a revenue growth Delta and be revenue towards business legacy To revenue off. headwind Simply be right our total in organic high total

loss We range in $XX.X million to operating expect of $XX.X non-GAAP the million.

non-GAAP We $X.XX net expect loss share approximately and million XX.X assuming per a $X.XX between shares.

For $XXX.X the full million fiscal revenue expect we XX% year million in $XXX.X rate to range to the total of or XXXX XX%. of growth

single business to be expect to headwind as total total high rate revenue to digits. our rate rate the runs the in Simply Measured our organic revenue XXXX the revenue the the off. in between of growth growth and Delta estimate mid And revenue legacy continue our to to growth We be

points range We XXXX. loss of and this expect XX.X% midpoint margin At of over the XXXX, improvement XX our basis approximately non-GAAP operating operating to in a million $XX.X revenue of of the for operating imply non-GAAP loss would $XX.X guidance guidance million. an

net expect assuming $X.XX shares. We the and non-GAAP XX share million between approximately per loss $X.XX

happy With to Operator? of that are Justyn any take and your questions. I

Operator

comes Thank first Goldman Chris Sachs. Instructions] Our of question Merwin from you. [Operator

Your line is open. now

Chris Merwin

quarter Okay. out question you on a the for Thanks so of first my much here. and gate congrats all taking great

my of of about first products. question, some just to newer your want I terms ask In

curious should opportunity and analytics thinking uplift just I reception be about a premium the to you that? monetization premium Can talk reputation listening been how the ACVs but how bit recently for about from You initial customers? top from launched more analytics. reputation we on Thanks. maybe a you seeing significant of just has know and were

Justyn Howard

a give I'll Justyn. more there. color is This Yes. you little

I the opportunity all very has think that monetization the been of offerings additional for positive.

the I expect thing that higher two the will is One are think call that to using looking opportunity most point, the our today. that robust I behave suit then is think horsepower with out analytics similar kind in analytics the product the price it to is offerings sense similar very monetize an of that which added that from them They similar a potentially buying products they're have product in one are quickly new which terms deal spot tenure I add-on listening size customers when and those. cycle. introduce recently more of very we relatively the we and very bit of is of those amount those analytics that obviously to meaning closer have a our are and for for to we a increase

behave has offering similarly it's a is bit for platform, our so on. cetera. capabilities the a et a I the in point the Reputation new very et talked educational, little Those a Those price adoption look that is that. little about bit which what different fantastic more in been mentioned within completely early process, are like we Listening and cetera. as sales

can That simply is real-time that self-serve. that the very some different certainly activation and and which function offering in But profiles customer much going lower There was activate or the that. a growth when our in education efforts. it's additional little that adding happens we're monetize. in It's of selling a bit adoption, is go of we during trial whether a the friction that

and the I listening those in increasing build been think terms to early all happy all worth that capabilities have with those our other think on really than would of Smaller life look their are expand on new. processes what improve very the adoption, of is you're which the listening But whole thing continuing And analytics. the ability like. is our analytics price going point, see I incredibly in the in of one on what both three the sales from noting to those early to

capabilities new reputation. Introducing around

in of we've the that the which to amount offerings have opportunity been happy we is improve seen very they've continue the us. with exciting plus amount with So, coupled early that traction really of and time we're those for market to

Chris Merwin

one so accounts. segment then you that's heads just are That and new Okay, great. features you your getting traction about that that where I follow-up. even you segment. are focus finding potential add within And type from customers hear of was sales some enterprise on more about know time. fit feedback know to hoping I far what can this you with maybe just to larger Thanks. over you that added

Ryan Barretto

This Chris. Thanks, enterprise is that seen space. in -- great really We've success Ryan. I'll just question. that

lead I market think the what's software we been with that highly specifically product. disruptive enterprise the for and is

actually hands on the So, the immediately. getting these even in World, we're the enterprise, with large accounts product like Four Seasons the of their

the the actually test to the for well of of really us the and prove depth reporting solutions. before technology to listening well them and user and able strength that getting we're it we're the trial, contract. they worked as the into to commit solution And a them as getting has of interface the advantage We're because benefits

platform. tremendous well. helped there really that with customers on the additional conversion all and we're the progress one reputational the publishing these globe those all Listening, really telling in To So, seeing products across adoption us alongside engagement. your opportunities. is products our have analytics, Justyn's of rate want The as point,

And and go-to helpful enterprise so, our that's team strategy. our really for market been

much. so thanks Okay,

Chris Merwin

guys. you, Thank

Operator

Stanley. of from question next Morgan our And Stan you. Zlotsky Thank comes

open. is line Your now

Stan Zlotsky

on event. you so And your event, congrats as thank first much. a quarter Perfect, proper

Justyn Howard

Yes, Stan.

Stan Zlotsky

you XX% international. heading from piece What are of XXXX? out It's are into So, still you my end, two and there of how only questions. international The revenues guys are opportunity, as right. in about marketing made business this X) then, seeing what the about the XXXX? ramp are the and that and X) productivity you you there sales seeing thinking how as sales marketing investments far And and into through big your you XXXX, organization thinking

thank you. it, That's

Ryan Barretto

is about talk that. can This I Ryan,

least it's as I exist to the big side, very at our seeing it's excited in On little important investment really U.S. as that total really the international America. are The today of side that's we historically opportunity about healthy portion that in think is market with business there. but come a we're the as addressable note North

been sales in we've headquarters in our both folks perspective. marketing that in here Traditionally and covering Chicago our with market

just real the of launching So, an with coming investment in within XXXX. Dublin actually those second half by year launched that first investments this in international of office our past most we community

the the perspective. the accelerating QX about that that we go-to in growth. on from reps, we're productivity go-to really And ties international the we in We're see ramp investments with from the excited progress a market making that which market a saw to

international a Dublin last big specifically So, at that one office. was year

Joe before had team space of lot quite and the XX,XXX enterprise team, specifically a progress And focused our plus and then selling in mid-market well. on mentioned demand. seeing as the that's in so We customers. it in to investment an where the growth we're

Stan Zlotsky

investments seen you All right. And made you here? of in the that big right the improvements team U.S., just other specifically, kind What revenue. productivity the XX% the have

Joe Preto

strong across year-over-year mid-market been the the board. led improvements but by enterprise The base has productivity really strong

Stan Zlotsky

you thank so Perfect, much.

Joe Preto

Welcome.

Operator

KeyBanc from Thank Kurtz you. Capital Alex And our next of Markets. question comes

Your line is open. now

Alex Kurtz

first taking question for thanks the guys, here Thanks on earnings and your call.

differentiate in competitive be we the landscape yourself through larger a in customer how would saw have what numbers? maybe and execution may saw it the the to maybe maybe that refresh Justyn, guys that you quick on the helpful how and helped quarter and go you

Justyn Howard

some have may to Ryan as And color definitely. well. that Yes,

that product very this that made months. I implement. the easy been building organization, kind stubborn and has really building say them competitive across would deploy, of making on over A the something has landscape are I'll the to the XX momentum easy call last lot we to side, is use sure commitments very and we the of So, been

that a that think I become and headwind, the think mid-market is we bigger enterprise particularly with only there. bigger when the that were and competing folks about

got So, the we've is which products ECB there particularly is there. you can is our as growth another in additional happening ship by see when that in

across spreading organization. think to and that's easy incredibly critical something it's I use was it's Social that the deploy. that further And

important. social in that not sales day use day If teams, have management is simplicity you've are service of in media and tools not use incredibly folks and got customer working out, team, that been other

for And the in our we the kind organization, year years we're market to a to struggled technical of saying need part second two, reasons. few general the deployments old really so, And seeing set we back have instead generation in what meet ago buyers three difficult problem. requirements this larger this we're of years seeing competitive is a coming those space deploying of and or underutilization to lot solve the across okay

great, can team process where when takeaway say to it We use that keyboard. that in good and able actually and especially a Ryan that that our cycle mentioned on the be hands but with. gave cases opting situations. we're being in something be bigger into try earlier successful that's we're where not coming That's it's Often was the competitive

Let's for make works sure it everyone."

been that Has of to all Let's of if the or the days incredibly. mentioned in or those deploying had the do majority make customization to market. only of it's to to that for off the what et sure those it matter I seen races be it not competitors we've that challenges cetera is supposed and you're going weeks. seem in are increasing what the a then that and belonged parts does exactly And be to

the lower needed that was also has market the ability in been market, need us a most, Additionally, to support as on probably of getting that part when us, incredibly a the attention just SMB Those frictionless people and have well. one-on-one the tailwind to valuable and it. and funnel from of in the and great for think are they the some that I get folks sale in but that

of it's up customers I gaining end been our response, part is and as for year and last things frankly to I'd the that decisions platform and starting to kind the we sales like how think head and of profits toward we say months. really the our we've made bear engage the that XX fruit the original to my to building backing very that as think XX of momentum making with so, well I sure maintain last been we as And we've committed

Ryan Barretto

Yes.

to Just quick points. of a couple add

running the we Seasons they QX us. our we finished the for and software. and in great example point were talked Justyn bought trial before side. in about, up that's in think case I implementation. enterprise already for company deal They a A which on the Four

to running team week a Now deployment great there and being is our testament up this large is which our software. out a just such and using

our the of Right, in and side, products. and they're SMB has there typically all seeing the other to the these listening other are breadth and consuming even want the more that solutions been have SMB we're analytics them premium customers On our offer. is that depth available more to in piece would that I doesn't reputation highlight smaller just what's and Sprout

Alex Kurtz

thank Okay, you.

Justyn Howard

Okay.

Operator

from Blair. Bhavan Thank the William you. question Suri next And of comes

line is Your open. now

Bhavan Suri

me now Hey guys, comment. my get let

quarter great coming there. on to the gate As

So, be in guess, touch Dollar done noise, on me. Strength. bear I just apologize here, The NDRR wanted I strength. and to for and Net background first sitting the that so the I out Retention with Rate

from of factors 'XX. of we what like? them And upsell. analytics steep love driving growth sort a how there, and on cross it mix versus of I the of listening it is scanned color in sort in a How some a pretty reputation looks models increase should think I touched It's dramatic much about that new know little you of variety more

how a XXXX does NDRR about think follow-up. how And then quick have metric. And you progress, on the then I do

Joe Preto

to Ryan add. some color where is an This Yes. one certainly have may another

retention of as being improvements we kind improving I well as when of both we're I the think think think about components there on that growth.

et there. customer larger certainly deal contributor think up be sizes population base, with a of our growth to customers that the add-ons is disproportionate going making are I add the quality cetera, that a higher

But our also seeing dollar the rest of net of in the we're components the retention. improvements

longer customers keeping et cetera. So,

actively has bought. lot to prior and figures the onboarding think I those. not they really of had low-dollar is estimate to for that is of at end we XXXX, of both supporting a do been well there One customers in aspects

to starting to fully XXXX. value the someone investment opportunity of that sure that things an started they buys in to can making adopting that our utilizing be We've they're work that from. on that we've they're sure make seen team So, us make to pay with that product, customer the all up now has from every getting where

to that that's relationship retention with the in lifelong our on early what so around pretty who up just And a that then, building dramatic looks customer not been And with the in engaged a and the for for customers making and team years but ways. our developing the with lot relationships in specifically the strong may there. have great folks it of those of like playbook a hired opportunities those only money and that growth for that we've opening group be those muscles us spending but kind expanding side, those we're investments

Ryan Barretto

And Ryan. this is

-- Just piece that onboard. add onboarding top that here products only on well of growth your team and I'd the in growth and focus the new the team new the expansion the as on is as coming from

might also on customers. you more a add having we're those and to solving for impact portfolio, As It's we imagine retention. products great problems the as additional bigger

feel having So, improvements the upcoming and all about really year. of things us or combined strong we good those are for

Bhavan Suri

trending of was that's how there think just quick to NDRR how you NDRR over and Got a that one XXXX. direction about do go, wants And then, it.

that's one have you on funnel Ryan. you of I for the think here. for What is sort Joe quick one but

the how add. consistent very you of as of basis an investments that you're You've about this think ads about you had by a in with the and I looking the XXX make as historical the increase number very those and funnel year marketing customers opening customer effective guess do sale. at quarterly top XXXX,

think do think should you you. about how Thank Like, that? we

Joe Preto

is those yes. and certainly contribution the juice we're is et we're absolute really The up, of value there consistency would What really wanted there. the important number I we Well, ads. with certainly certainly price revenue if cetera. say is that to the happy lower points focused those on

as to coming But we're are gives just a the a is That contribution points more overall revenue quarters an overall ads cetera. at of And focused are volatile, earlier, less on price little customer in for likely making et within increase. sure base. grow us continuing bit that they folks to healthier referenced also that the those higher I

So, those of about think we're add the revenue more thinking the I contribution net in the in amount. so quality

editions. us that Of important terms think but to the contribution to growth on course, we're I think more et customer cetera focused revenue seeing ARR growth, in for to we're eye quarter on billings an keep what probably that's in is of

Bhavan Suri

taking guys. for Thank my questions. it. you, Thanks Got

Joe Preto

got You it.

Operator

Roderick our from Thank Tom Stifel. you. of And next comes question

open. now is line Your

Tom Roderick

the gentlemen, gates. questions thanks my on a quarter first congratulations at So taking great and for

business guys What you of breaking Justyn, impact with Simply you let I'd one out and at for me legacy the the this going appreciate everyone I on the love throw away. Measured to coming through more work. understand mechanics Simply you and get of the detail bit a revenue is from of little talk you stream the can Measured how out just of sort

sort at turned then how of them the being that And customers able I or base. mean the what off or you've products gathering Setting of least by to are install that off Sun mechanics churning but these upsell are cross-sell to

product. that enterprise and newer even positively listening that perhaps how through us the can ultimately impact Thanks. take Just

Justyn Howard

definitely. Yes,

organization QX end-of-life of of unfolding the made with we how a base, be is about in in to really kind that within and So, conscious terms product. decision aggressive the of that customer the

but the off opportunity getting the we We supporting on of product, have look when modern of et dollar overhead which turned cost to not there small breakout the amounts in a relative cost new are the more that cetera. at or it them yet product, obvious of

right We make. felt like that was trade-off to the

costs not that and is a again move to only looking but it that use clear what shed assuming of related had made So, infrastructure away in product resources feel to also that. that pretty both we've with case we're in conversations technical we've our is to matches to that customers of better and product their also internally overhead a them we that terms and going lot

necessarily or the intend that not our of think continue So, they to target our to portion out we largely get It's of that in opportunity had serve. base happen and that of terms the we're is not serve them that customers that is way case a Simply a their customer use customer. Measured function out I and to up that seeing plays

to then Ryan's moved folks an the that's products. the we adopting lot comes of the all where but the expected team product not get our rest So, got to them burn-off is And get like also them engaged we've where with opportunity over of feel only then a from. new

So, We've we're of a to those team actively got having conversations. conversations. are dedicated having those folks that

his Ryan shaking a on may You well. I'm sure. Nope, covered head not I to little he have it add said that.

Tom Roderick

Perfect.

you in on one pretty So, chance to out year that $XX my number needy million Ryan product like at versus that's at those customer customers, gates first that a offered look this number listening to but you the on get of to your install a was of that of base may when understand that. sort base for up love much of chime that WOULD for a upsell net ARR the construct and that’s on of follow-on looking new. how cross-sell

as we to us how XXXX ahead can encourage then that of And think about million would how to Thanks. that grow $XX you business look base?

Ryan Barretto

product our our business Ryan. then within Yes. into growth new I customer can and base. applies growth start. this been what's sell exciting exciting really that us and It's the new as pretty actually well, perspective, able been is across what's to well From really for every we're existing segment. business balanced is This to

we're listening traditionally mid-market our an seeing great it's as demand has enterprise our or been and but agency in type SMB from well. product just So,

larger alluded at to contributed more growth the We're call. our to Justyn They're progress new on of and buying customers. So, lots side. the and so this the business the landing beginning products. It's ACVs, there definitely of

social customers got able to in back core to the were growth data the XXXX that's listening. just sell growth product on that this and of we now using we've go And XX,XXX going and on spun after that the up that side, they're really the really team value in

on both continuing and success across side. sides new great progress the both good seeing all segments to see on So, month growth on every really and

Justyn Howard

about base. to enterprises I numbers think And Ryan existing segments to us early opportunity, fact et that makes earlier, I within but this a we talked for of room think as for or mentioned using the of it early longer a across pick just seeing the of XXXX our have think kind those we're demand adoption thinking the isn't that it's customers to and all the a it about too customer number lot those cetera grow products, largest that that something

is This investments I us this for essentially, also of it's as is that getting that And iterate us remember debut. we VX making our products think lot about the in on not really but a market of that we these This those important to to XXXX, to room on think we and grow those headroom, offerings. suggest VI have constantly right. a don't lot is a of these

And in for those we're for three across meaningful offerings. it store pretty think that be excited of got we analytics, we've of some what and could about those all for the board reputation, listening,

Ryan Barretto

quickly because sales technical different very been that and to it product the in is we a and from traditionally who which you a to that business tool just needed user this user using marketers someone it's that approachable to the they've so just or team out And is consultant listening leverage the typically where is built nature in have it product actually the perspective'ish, way work I'll it our existed real-time. marketplace what's pretty using make able from end give shout

Tom Roderick

details, the for you Thank Outstanding. nice job.

Ryan Barretto

Thank you.

Operator

comes question next Our from Richard Instructions] [Operator Davis Canaccord you Genuity. with Thank

Your line open. is now

Richard Davis

effective do care how you're affects about other I'm if more just trying I in more wonder or of think there a social same between on first the are countries? is words media the or question. In I'm are kind we'll a wondering about adoption this and France because things levers just levers, Maybe feature and raise impact they Stan's do to the it of other you methodology overseas. kind Thanks. uniform are

Justyn Howard

It's interesting. Yes.

our I maturity opportunities think the around it world. obviously of the has other with a do of and lot social some to

see are behaviors. also consumer different that there We

are of doing what some other cases consumers bit in the social is example, with each a channels. For terms over and in brands behind U.S.

region. a it's so nuanced going to And bit by be

used, think in et North America adoption lot rates I how cetera. it's For example, Europe tends of to like terms and a look

I on a at South becomes social a of some but adoption in as look interesting. maybe think the into channel primary rate communication when more America, reliance markets we lower

There and collective terms kind are output in to or obviously impacts of those might ability be operating local what regions in revenue businesses those of the their spend. of in brands

So, the great we'll that of currently is kind that all fill good but to of we're markets continue in with adoption unit in. seen we've news that economics fantastic out the

well we getting we even in the make some as those think we upside long-term. to or large refine mature just likely so, today more markets And continue that of that as more investments it's those and as relative playbook, think U.S., market with larger to as

Richard Davis

that get customer sales people a in this success the super rep like we've market ROI, point a asked to have killer to I kind data upgrade the Is killer on joined what success I we questions Got as what found what call it And does, already I it, but use? say could the of or would then bunch enough that's know like would do helpful. that you have of customer on dollar thing yet upsell? a hard the good like be to firm speed this salespeople my

Justyn Howard

like of what's for kind for that are you growth looking Richard, the Yes conversation? catalyst

Richard Davis

Yes, exactly. gets Yes, what's hump. the like me over

Justyn Howard

customers. have and we perspective much From data XX,XXX the news current good just so Yes. customer is with our

truly is place do application and It Our customers come that in the they are living their day. in they every work. the

their time read we've with application in customers today, how they're their the engaging on got customer how base. So, are publishing, they're a where much good spending

the live side within might better data that in listening. but corpus they huge them that about analytics also they to how utilize the in that in analytics opportunity profiles to social And truly, of the the the the to the opportunity through to show and tap the especially it's listening able social today data like own exists be data

side way on how show for might terms to data a against they they're really them the team time be should they to give market. at able prioritizing utilizing are growth them being in tool social So, our the of looking want how and they today their indication success and able that it's they customer data into engaged just our to of we're tapping content, great might that what and be us the they their and how that and competition teams compete where of how gives generate

data there So, grow might them their it's application then in them help using showing that and business. from the data the how

Ryan Barretto

add social. the want brought place. customer additional may what do of in And tools, have catalyst into to often on we're one is to seeing able being the they there. It side departments Consolidation marketing. these of historically that a expansion are things marketing within I'll lived subset We're be seeing or

want think reputation a just I well responsive the don't be still tools want separate of networks important to smaller their have more in and internal them sort to publishing and an but as degree social. there in. customers point of inflection importance They for are as customers is engagement And to involved that

scale to that without at difficult do more get incrementally Everyone Sprout. you add, to starts

think some are those front. are are the I leading happening within conversations So, productive of organization that drivers our to that that on customer's

Richard Davis

Got it, super helpful. Thanks.

Ryan Barretto

Got it.

Operator

turn gentlemen, you. and remarks. any CEO the I and to and answer session. Howard, call to back the over ladies Justyn Thank Co-Founder And our now closing would conclude question like this does for

Justyn Howard

as All QX time thank support. for hard partners I story of right, to today employees, certainly time the yes. the do Also journey about what to only with spent not the to our and your customers coming year. time want the all our well as in us want Thank your understand our more but we and work you so for along and much few and the all

this incredibly we're busy Thanks lot. fantastic perspective. how to and speak that's the a but next company The uniquely quarter getting momentum market you talking XXXX forward going Very exciting. more from a be market busy momentum about look of The we all opportunity you to heading out continues that we when building also public into in just to quarter. into

Operator

disconnect. today's Ladies conference now this concludes Thank call. participating, for may you and you gentlemen,