and morning everyone. you, Shawn, Thank good
our pleased key team on our strategic now and to very which We review. strong performance continues progress quarter make our will with first the are I priorities
strategies. First, efficient marketing and merchandising
of high through flights [ph] run our We nonlinear [ph] ramping drive to and marketing from increases learnings fiscal are efficiencies target through these Hulu the include key extension media reach buys, customer of OTT. half and XX driving contributing up our are like leveraging spend. to and and second our more from returns continuing Factors to events,
spend digital which also The as we on more also spending spends include to know but drive targeting have seen digitally increases are both purchases. we our existing channels reach. We new their as such linear in. also customers more TikTok furnishing a researching platforms, higher time home buy introducing increasing We're success
Second, showroom operations. in track and remain We on approximately year. QX to this opened eight XX showrooms open
showroom capabilities Our showrooms post-purchase The first and strong appointments, continue spot added Lovesac to specialists driving mobile omnichannel quarter, To our appointments shopping showroom end, our concierge, was the generated from XX% approximately are the model productivity. further importantly be that scheduling, experience. an component of in important and on like business enhancing of
they additional These touchpoints. to live, incorporating by believe plan serve will but focused the asset up test areas business also in XX light second in our that real in yet areas touchpoint new branded will brand We in trade on consumer estate where initially incremental also the an as physical core strategy. half We our to our consumers where be locations gain manner. an represented by trade we have touchpoints is not opportunity to kiosks
initiative, our Third presence. other expanding channel
and to over the and partnership second about with half this early with to shop-in-shops. open year be next plans XX to expansion our Buy excited plans more for year preliminary open additional We our shop-in-shops Best of continue
our with very plans relationship our and physical pleased presence team pleased the of very are online and have touchpoints Costco exploring roadshows, potential strength to and are business executing our the well. as are We the with with the and we're digitally Costco in expand which future
note. news will We of updates and continue partners pursue we to will when provide also opportunities there's other with
the the second addition investments. returns to physically In our test, as capital. will to fourth, larger just disciplined we of we pilot half year while this on And a be expand making brand test continue and to concierge discussed launching in our touchpoints infrastructure kiosk mobile maximizing seek
and Our brand [ph] attractive infancy to necessary ahead. is growth support and building lies with that the and we’re runway a for infrastructure capabilities in platform the long
previously, As premium we've on the shopping for as more we're comfortable product journey customer mentioned with of configurator products. online post-purchase price and aspects are getting the customers focusing
the and confirmation it pandemic. chains played to success we the but follow-ups are through up in specialist continued set during continue from installation. associates including role cross-trained a These providing We service piloted and reach critical customer continued order, post-purchase customer's the approach all combined strategy customers the associates take the out and These activities, past the global journey, and that guiding the a program this including post-purchase customer to service see rebound shipping evolution winter. post-purchase supply post-purchase details and sales proactive from other of to as of our in showroom sales experience to
seeing success with XX% We new ago. two up years in traffic the versus quarter platform and up ecommerce XX% continued our are conversion with
accounted QX two-year in period. helped been increase order make an demand the Additionally, in important Appointments as the appointment over we XXX% comparable XX% software particularly showrooms has in launch. same the feature value sales of and drive average mentioned, for
In we across terms mitigating efficiencies, to costs, and improvements risk. of increasing chain, areas including supply delivery, make continue reducing
we're said, so helped our the agility that team's to chain supply proud pressures today. of industry us Shawn it's manage As
offset raw the shortages, reduction To promotions freight in As utilized part discussed cost with. been which there promotional import are that enabled a material have has to delays we these by others the date, have in industry are pressures, large environment. in benign pressures, we contending
ERP States continue customers. will China, and and be our Malaysia, diversify and scale we with continue to supply to in-stocks Indonesia, our optimal end us chain global implementing capacity year this by drive system the of to are increasing production new We in United Vietnam, the and help our
levers remain we will all continue to supply tight We will expect to environment. chain what use navigate a
our and we serving The our doing the proposition. with are summary, very the strong tailwinds brand teams that work home are year. in So continue category furnishings start the strengthen pandemic to pleased Lovesac within is to value all and The
look remains our value I and we focus execute strategy call will recognize to we the financials. the on long-term now of over discipline driving Donna review vision the first all to of we Donna? stakeholders. remainder will our environment our year, dynamic the to as to we continue quarter with to turn As and