Thank you, Rhonda, and good afternoon, everyone. Thank you for joining us. Today, I will be speaking mostly about the global COVID-19 pandemic, UCT's response to date, our current situation and our near-term outlook. Then I'll turn the call over to Sheri for a financial review before opening up the call for questions.
As an essential global company tackling a worldwide pandemic, UCT has done an extraordinary job proactively managing through these unprecedented times. We recognized the potential impact in Asia early and initiated global site readiness in other regions where our facilities are located before the virus spread. This enabled us to maximize capacity at our factories and manage our suppliers with minimal disruption to meet customer demand. I'd say this not in a boastful way and certainly without any complacency, but more to explain what actions we have taken and share some insights on how we delivered our highest revenue quarter-to-date with improved profitability and strong earnings.
The first and most important way we measure our success is by the health and safety of our 4,700 employees around the world. We conducted an internal survey earlier this month, and among other positive responses, we found that the vast majority of our employees said they felt safe or very safe while working at our facilities.
We are sincerely grateful for their hard work and dedication and their relentless drive to deliver the best possible results for our customers, suppliers, company, community and shareholders.
An equally important measure of our success is customer satisfaction, which is only possible with a committed workforce. Every significant product and service customer has provided feedback citing the excellent job we have done with respect to transparency, on-time delivery, flexibility and the thoroughness of our business continuity planning.
In addition to meeting the majority of the product orders in the quarter, some customers have shifted additional work to UCT to cover shortfalls from other suppliers. Where possible, UCT is working hard to help fill those deficits. This is where UCT's global footprint and ability to flex to meet demand provides a distinct competitive advantage, and we are capitalizing on these opportunities.
Our service facilities operated at high capacity throughout the quarter with minimal disruption. We saw an increase of business across the customer base, including an improvement in memory wafer starts. All UCT products and services facilities are operational.
So how has UCT successfully navigated the crisis to date? It started with a detailed business continuity plan already in place, designed by a top executive and included a worldwide pandemic as a possible scenario. UCT's business continuity team is comprised of many uniquely talented people with decades of experience in all manner of crisis situations.
Having operations in China helped us understand early the depths of the crisis, and we took prescient actions, assuming the virus would spread worldwide. The business continuity team quickly began to secure the necessary personal protective equipment to ensure the health and safety of our employees. We were also one of the first to introduce a work from home and travel restriction policy.
As the virus spread across the globe, we stayed one step ahead utilizing our playbook for each facility in advance of governing body directives.
Our playbook was so successful that it was cited as a model for other Asian manufacturers to follow by a prominent Chinese official.
More recently, we secured temporary housing at Singapore for the majority of our Malaysian workforce prior to Malaysia introducing its new border closures earlier this month. The BCP team continues to work diligently 24/7, applying our preventative measures to stay in front of the developments that seem to arise daily.
With regard to our supply chain, UCT was prepared with alternative suppliers not yet qualified by the OEM. When the approval process was expedited by many of our customers, we acted quickly, and we were able to source from a variety of suppliers. We believe that this initiative will have long-lasting benefits to the health and competitiveness of our supply chain.
Our ability to accommodate demand resulted in revenues and earnings above expectations despite some temporary closures at a few of our sites throughout the quarter.
All of our factories are operational, and we are working closely with our customers to understand any changes they may see regarding demand outlook and are planning ahead to find creative solutions.
Having said that, the environment for our guidance has many unknown potential caveats that could impact our end markets, our manufacturing capability and our supply chain.
While we don't know exactly how things will unfold longer term, we see continued strong demand through the second quarter and are confident that our team will continue to perform at a high level.
Our hearts and thoughts go out to all those affected by this tragedy, and we look forward to a day when the virus is contained and manageable. We remain ready to react as the situation evolves, and are very proud to play an essential role in this global fight against COVID-19.
And with that, I'll turn the call over to Sheri for a financial review, and then open up the call for questions. Sheri?