SYKE Sykes Enterprises

Sykes Enterprises, Incorporated, stylized as SYKES, is an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting, and IT-enabled services, such as technical support and customer service. Sykes was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations. Companies such as IBM, AT&T, and Texas Instruments were among Sykes' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.[citation needed]
Company profile
Ticker
SYKE
Exchange
Website
CEO
Charles Sykes
Employees
Incorporated
Location
Fiscal year end
Industry (SIC)
SEC CIK
Corporate docs
IRS number
561383460
SYKE stock data
()
Press releases
Sykes Enterprises, Incorporated to Webcast First-Quarter 2021 Financial Results
9 Apr 21
Sykes Enterprises, Incorporated to Participate in Sidoti's Spring 2021 Virtual Investor Conference
19 Mar 21
Sykes Enterprises, Incorporated Issues Notice of Release for Fourth-Quarter & Full-Year 2020 Financial Results
23 Feb 21
Calendar
25 Feb 21
17 Apr 21
31 Dec 21
Financial summary
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Financial data from company earnings reports.
Cash burn rate (estimated) | Burn method: Change in cash | Burn method: Operating income/loss | Burn method: FCF (opex + capex) | Last Q | Avg 4Q | Last Q | Avg 4Q | Last Q | Avg 4Q |
---|---|---|---|---|---|---|
Cash on hand (at last report) | 104.4M | 104.4M | 104.4M | 104.4M | 104.4M | 104.4M |
Cash burn (monthly) | 4.55M | 2.07M | (positive/no burn) | (positive/no burn) | (positive/no burn) | (positive/no burn) |
Cash used (since last report) | 16.18M | 7.35M | n/a | n/a | n/a | n/a |
Cash remaining | 88.22M | 97.05M | n/a | n/a | n/a | n/a |
Runway (months of cash) | 19.4 | 47.0 | n/a | n/a | n/a | n/a |
Recent insider trades
Date | Owner | Security | Transaction | Code | Indirect | 10b5-1 | $Price | #Shares | $Value | #Remaining |
---|---|---|---|---|---|---|---|---|---|---|
31 Mar 21 | Chapman John | Phantom Stock Common Stock | Grant | Aquire A | No | No | 44.08 | 125 | 5.51K | 2,798 |
31 Mar 21 | Holder James T | Phantom Stock Common Stock | Grant | Aquire A | No | No | 44.08 | 80 | 3.53K | 8,936 |
31 Mar 21 | Nelson Jenna | Phantom Stock Common Stock | Grant | Aquire A | No | No | 44.08 | 272 | 11.99K | 16,913 |
31 Mar 21 | Pearson David | Phantom Stock Common Stock | Grant | Aquire A | No | No | 44.08 | 272 | 11.99K | 12,577 |
31 Mar 21 | Rocktoff William | Phantom Stock Common Stock | Grant | Aquire A | No | No | 44.08 | 74 | 3.26K | 10,065 |
Institutional ownership Q4 2020
Data for the last complete 13F reporting period. To see the most recent changes to ownership, click the ownership history button above.
91.1% owned by funds/institutions
13F holders |
Current |
---|---|
Total holders | 193 |
Opened positions | 24 |
Closed positions | 21 |
Increased positions | 57 |
Reduced positions | 80 |
13F shares |
Current |
---|---|
Total value | 1.36B |
Total shares | 36.09M |
Total puts | 25.6K |
Total calls | 21.5K |
Total put/call ratio | 1.2 |
Largest owners |
Shares | Value |
---|---|---|
BLK Blackrock | 6.14M | $231.33M |
Vanguard | 4.17M | $157.17M |
Dimensional Fund Advisors | 3.2M | $120.67M |
Victory Capital Management | 2.41M | $90.91M |
LSV Asset Management | 1.77M | $66.71M |
Fuller & Thaler Asset Management | 1.73M | $65.33M |
STT State Street | 1.33M | $50.1M |
Boston Partners | 1.16M | $43.7M |
NTRS Northern Trust | 937.19K | $35.3M |
WFC Wells Fargo & Co. | 763.59K | $28.77M |
Financial report summary
?Competition
TTEC • Startek • Infosys • Wipro • Synnex • Exlservice Hldgs • Accenture • Atento • Conduent • ConcentrixRisks
- Our business is dependent on key clients, and the loss of a key client could adversely affect our business and results of operations.
- Our business is subject to substantial competition.
- The concentration of customer experience management centers in certain geographies poses risks to our operations which could adversely affect our financial condition.
- Emergency interruption of customer experience management center operations could affect our business and results of operations.
- Our business is dependent on the demand for outsourcing.
- Our digital media and demand generation offerings are partially reliant upon internet search companies to direct visitors to our owned and operated websites.
- Our industry is subject to rapid technological change, which could affect our business and results of operations.
- Our business relies heavily on technology and computer systems, which subjects us to various uncertainties.
- Intellectual property infringement by us and by others may adversely impact our ability to innovate and compete.
- Increases in the cost of telephone and data services or significant interruptions in such services could adversely affect our financial results.
- Our operating results will be adversely affected if we are unable to maximize our facility capacity utilization.
- Our profitability may be adversely affected if we are unable to maintain and find new locations for customer experience management centers in countries with stable wage rates.
- Our international operations and expansion involve various risks.
- The fundamental shift in our industry toward global service delivery markets presents various risks to our business.
- Our global operations expose us to numerous legal and regulatory requirements.
- Failure to comply with laws, regulations and policies, including the U.S. Foreign Corrupt Practices Act or other applicable anti-corruption legislation, could result in fines, criminal penalties and an adverse effect on our business.
- Our inability to attract and retain experienced personnel may adversely impact our business.
- Our operations are substantially dependent on our senior management.
- Our strategy of growing through selective acquisitions and mergers involves potential risks.
- We may incur significant cash and non-cash costs in connection with the continued rationalization of assets resulting from acquisitions.
- Our organizational documents contain provisions that could impede a change in control.
- The volatility of our stock price may result in loss of investment.
Management Discussion
- Consolidated revenues increased $95.5 million, or 5.9%, in 2020 from 2019.
- The increase in Americas’ revenues was due to higher volumes from existing clients of $137.5 million and new clients of $38.2 million, partially offset by end-of-life client programs of $90.4 million primarily in the communications vertical and an unfavorable foreign currency impact of $1.0 million. Revenues from our offshore operations represented 43.3% of Americas’ revenues in 2020, compared to 42.7% for the comparable period in 2019.
- The increase in EMEA’s revenues was due to new clients of $14.4 million, higher volumes from existing clients of $5.5 million and a favorable foreign currency impact of $3.8 million, partially offset by end-of-life client programs of $12.5 million primarily in the communications and other verticals.
Content analysis
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H.S. sophomore Avg
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New words:
absence, adequacy, agility, attempt, box, cessation, circumstance, clarity, COACH, combat, convert, Cooperation, cyber, DEAR, DIME, display, dividend, downturn, email, empower, GOURMET, Grundy, guideline, headcount, hoarder, Interbank, Kyle, LEAP, library, Mentoring, metric, native, OECD, owner, pandemic, paragraph, penny, prevalence, protracted, query, rebillable, recession, reinforce, reliant, Relief, resale, resumption, safety, SDS, SEO, spending, stemming, Taylor, temporarily, threshold, TMC, transformation, transformational, view, women, workspace
Removed:
aforementioned, age, analyzed, began, Canadian, collaboration, combined, comparative, Competent, designation, distributed, earliest, earned, employer, enactment, epidemic, exemption, expedient, expired, GILTI, governed, isolation, listed, methodology, minimizing, negotiation, Organisation, parcel, practical, presidential, qualifying, regime, release, remeasurement, rendered, reverse, roughly, SAB, subtotal, transitional, widespread
Financial reports
10-K
2020 FY
Annual report
25 Feb 21
10-Q
2020 Q3
Quarterly report
5 Nov 20
10-Q
2020 Q2
Quarterly report
4 Aug 20
10-Q
2020 Q1
Quarterly report
5 May 20
10-K
2019 FY
Annual report
27 Feb 20
10-Q
2019 Q3
Quarterly report
5 Nov 19
10-Q
2019 Q2
Quarterly report
2 Aug 19
10-Q
2019 Q1
Quarterly report
7 May 19
10-K
2018 FY
Annual report
26 Feb 19
10-Q
2018 Q3
Quarterly report
6 Nov 18
Current reports
8-K
Sykes Enterprises, Incorporated Reports Fourth Quarter and Full Year 2020 Financial Results
23 Feb 21
8-K
Completes the Penny Hoarder Acquisition
4 Jan 21
8-K
Acquires Personal Finance Digital Media Company the Penny Hoarder
21 Dec 20
8-K
Sykes Enterprises, Incorporated Reports Third Quarter 2020 Financial Results
4 Nov 20
8-K
Sykes Enterprises, Incorporated Reports Second Quarter 2020 Financial Results
3 Aug 20
8-K
Submission of Matters to a Vote of Security Holders
12 May 20
8-K
Sykes Enterprises, Incorporated Reports First Quarter 2020 Financial Results
4 May 20
8-K
Sykes Enterprises, Incorporated Reports Fourth Quarter and Full Year 2019 Financial Results
26 Feb 20
8-K
Sykes Enterprises, Incorporated Reports Third Quarter 2019 Financial Results
4 Nov 19
8-K
Sykes Enterprises, Incorporated Reports
30 Jul 19
Registration and prospectus
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8
Registration of securities for employees
20 Dec 11
425
Business combination disclosure
31 Jan 10
425
Business combination disclosure
28 Jan 10
425
Business combination disclosure
27 Jan 10
425
Business combination disclosure
13 Jan 10
Proxies
DEF 14A
Definitive proxy
16 Apr 21
DEF 14A
Definitive proxy
10 Apr 20
DEF 14A
Definitive proxy
19 Apr 19
DEF 14A
Definitive proxy
19 Apr 18
DEF 14A
Definitive proxy
20 Apr 17
DEF 14A
Definitive proxy
14 Apr 16
DEF 14A
Definitive proxy
16 Apr 15
DEF 14A
Definitive proxy
16 Apr 14
DEFA14A
Additional proxy soliciting materials
6 May 13
DEF 14A
Definitive proxy
14 Apr 13
Other
UPLOAD
Letter from SEC
26 Aug 14
CORRESP
Correspondence with SEC
31 Jul 14
UPLOAD
Letter from SEC
20 Jul 14
UPLOAD
Letter from SEC
19 Jun 12
CORRESP
Correspondence with SEC
12 Jun 12
UPLOAD
Letter from SEC
3 Jun 12
UPLOAD
Letter from SEC
17 May 11
CORRESP
Correspondence with SEC
4 May 11
UPLOAD
Letter from SEC
27 Apr 11
EFFECT
Notice of effectiveness
3 Jan 10
Ownership
4
SYKES ENTERPRISES / LAWRENCE ZINGALE ownership change
1 Apr 21
4
SYKES ENTERPRISES / Charles E Sykes ownership change
1 Apr 21
4
SYKES ENTERPRISES / William Rocktoff ownership change
1 Apr 21
4
SYKES ENTERPRISES / David Pearson ownership change
1 Apr 21
4
SYKES ENTERPRISES / Jenna Nelson ownership change
1 Apr 21
4
SYKES ENTERPRISES / JAMES T HOLDER ownership change
1 Apr 21
4
SYKES ENTERPRISES / John Chapman ownership change
1 Apr 21
4
SYKES ENTERPRISES / John Chapman ownership change
26 Mar 21
4
SYKES ENTERPRISES / JAMES T HOLDER ownership change
25 Mar 21
4
SYKES ENTERPRISES / JAMES T HOLDER ownership change
25 Mar 21
Patents
GRANT
Utility
Foundational analytics enabling digital transformations
17 Aug 20
Disclosed are systems and methods that enable both the real-time monitoring and historical tracking of events and actions performed by disparate systems and software applications associated with a computing device that also permit insight into the relationships between such events and actions.
GRANT
Utility
Secure authentication and virtual environment setup
10 Aug 20
Disclosed are systems and methods that enable secure authentication to a network and virtual environment setup.
Transcripts
2020 Q4
Earnings call transcript
24 Feb 21
2020 Q3
Earnings call transcript
8 Nov 20
2020 Q2
Earnings call transcript
8 Aug 20
2020 Q1
Earnings call transcript
9 May 20
2019 Q4
Earnings call transcript
29 Feb 20
2019 Q3
Earnings call transcript
7 Nov 19
2019 Q2
Earnings call transcript
2 Aug 19
2019 Q1
Earnings call transcript
11 May 19
2018 Q4
Earnings call transcript
26 Feb 19
2018 Q3
Earnings call transcript
11 Nov 18
Reddit threads
GME Megathread for April 01, 2021
1 Apr 21
r/Stocks Daily Discussion & Options Trading Thursday - Apr 01, 2021
1 Apr 21
Daily Discussion Thread - February 23rd, 2021
23 Feb 21
Daily Discussion Thread - February 22nd, 2021
22 Feb 21
Daily Discussion Thread - November 4th, 2020
4 Nov 20
Daily Discussion Thread - November 3rd, 2020
3 Nov 20
Daily Discussion Thread - November 2nd, 2020
2 Nov 20