SYKE Sykes Enterprises Dashboard

Sykes Enterprises, Incorporated, stylized as SYKES, is an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting, and IT-enabled services, such as technical support and customer service. Sykes was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations. Companies such as IBM, AT&T, and Texas Instruments were among Sykes' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.[citation needed]

Company profile

Ticker

SYKE

Exchange

NASDAQ

Website

www.sykes.com/

CEO

Charles Sykes

Incorporated

Florida

Location

Florida

Fiscal year end

Dec 31

Sector

Professional, Scientific, and Technical Services > Computer Systems Design Services

Industry (SIC)

Services - Computer Integrated Systems Design

Leidos • Godaddy • Unisys • Parsons • Cerner • Allscripts Healthcare Solutions • Caci International Inc. - Registered Shares • Open Text • Jack Henry & Associates • Verint Systems ...

SEC CIK

0001010612

Corporate docs

Articles of Incorporation & Bylaws

IRS number

561383460

SYKE stock data

S&P 500

1M 1Y 2Y 5Y

News

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Stocks That Hit 52-Week Highs On Monday

29 Mar 21

Monday's morning session saw 201 companies set new 52-week highs.

Stocks That Hit 52-Week Highs On Thursday

11 Mar 21

On Thursday morning, 420 companies hit new 52-week highs.

Recap: Sykes Enterprises Q4 Earnings

23 Feb 21

Shares of Sykes Enterprises (NASDAQ:SYKE) rose in after-market trading after the company reported Q4 results. Quarterly Results Earnings per share increased 17.39% year over year to $0.81, which beat the estimate of $0.78.

Earnings Scheduled For February 23, 2021

23 Feb 21

Sykes Enterprises's Earnings Outlook

22 Feb 21

Press releases

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Sykes Enterprises, Incorporated to Webcast First-Quarter 2021 Financial Results

9 Apr 21

TAMPA, Fla., April 09, 2021 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (NASDAQ:SYKE), a leading full life cycle provider of global customer experience management services,

Sykes Enterprises, Incorporated to Participate in Sidoti's Spring 2021 Virtual Investor Conference

19 Mar 21

TAMPA, Fla., March 19, 2021 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (NASDAQ:SYKE), a leading full life cycle provider of global customer experience management services,

Sykes Enterprises, Incorporated Issues Notice of Release for Fourth-Quarter & Full-Year 2020 Financial Results

23 Feb 21

TAMPA, Fla., Feb. 23, 2021 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (NASDAQ:SYKE), a leading full life cycle provider of global customer experience management services,

Calendar

25 Feb 21

17 Apr 21

31 Dec 21

Financial summary

Financial statements Chart SYKE financial data

Quarter (USD)	Dec 20	Sep 20	Jun 20	Mar 20
Revenue
Cost of revenue
Operating income
Operating margin
Net income
Net profit margin
Cash on hand
Change in cash
Diluted EPS

Annual (USD)	Dec 20	Dec 19	Dec 18	Dec 17
Revenue
Cost of revenue
Operating income
Operating margin
Net income
Net profit margin
Cash on hand
Change in cash
Diluted EPS

Financial data from company earnings reports.

Cash burn rate (estimated)	Burn method: Change in cash		Burn method: Operating income/loss		Burn method: FCF (opex + capex)
	Last Q	Avg 4Q	Last Q	Avg 4Q	Last Q	Avg 4Q
Cash on hand (at last report)	104.4M	104.4M	104.4M	104.4M	104.4M	104.4M
Cash burn (monthly)	4.55M	2.07M	(positive/no burn)	(positive/no burn)	(positive/no burn)	(positive/no burn)
Cash used (since last report)	16.18M	7.35M	n/a	n/a	n/a	n/a
Cash remaining	88.22M	97.05M	n/a	n/a	n/a	n/a
Runway (months of cash)	19.4	47.0	n/a	n/a	n/a	n/a

Beta Read what these cash burn values mean

Recent insider trades

SYKE insider ownership history Insider history

Date	Owner	Security	Transaction	Code	Indirect	10b5-1	$Price	#Shares	$Value	#Remaining
31 Mar 21	Chapman John	Phantom Stock Common Stock	Grant	Aquire A	No	No	44.08	125	5.51K	2,798
31 Mar 21	Holder James T	Phantom Stock Common Stock	Grant	Aquire A	No	No	44.08	80	3.53K	8,936
31 Mar 21	Nelson Jenna	Phantom Stock Common Stock	Grant	Aquire A	No	No	44.08	272	11.99K	16,913
31 Mar 21	Pearson David	Phantom Stock Common Stock	Grant	Aquire A	No	No	44.08	272	11.99K	12,577
31 Mar 21	Rocktoff William	Phantom Stock Common Stock	Grant	Aquire A	No	No	44.08	74	3.26K	10,065

Data from 3, 4 and 5 filings. Stock values as filed, not updated for current price.

Institutional ownership Q4 2020

SYKE institutional ownership history Ownership history

Data for the last complete 13F reporting period. To see the most recent changes to ownership, click the ownership history button above.

91.1% owned by funds/institutions

13F holders	Current	Prev Q	Change
Total holders	193	190	+1.6%
Opened positions	24	24	–
Closed positions	21	23	-8.7%
Increased positions	57	58	-1.7%
Reduced positions	80	76	+5.3%

13F shares	Current	Prev Q	Change
Total value	1.36B	1.23B	+10.7%
Total shares	36.09M	35.88M	+0.6%
Total puts	25.6K	24.1K	+6.2%
Total calls	21.5K	268.2K	-92.0%
Total put/call ratio	1.2	0.1	+1225.1%

Largest owners	Shares	Value	Change
BLK Blackrock	6.14M	$231.33M	+4.7%
Vanguard	4.17M	$157.17M	+6.6%
Dimensional Fund Advisors	3.2M	$120.67M	-4.0%
Victory Capital Management	2.41M	$90.91M	+1.6%
LSV Asset Management	1.77M	$66.71M	+8.6%
Fuller & Thaler Asset Management	1.73M	$65.33M	-3.1%
STT State Street	1.33M	$50.1M	+2.6%
Boston Partners	1.16M	$43.7M	-6.0%
NTRS Northern Trust	937.19K	$35.3M	-3.4%
WFC Wells Fargo & Co.	763.59K	$28.77M	+0.9%

Largest transactions	Shares	Bought/sold	Change
Norges Bank	697.59K	+697.59K	NEW
BMO Bank of Montreal	63.94K	-302.83K	-82.6%
BLK Blackrock	6.14M	+275.98K	+4.7%
Vanguard	4.17M	+257.84K	+6.6%
GS Goldman Sachs	516.65K	+192.53K	+59.4%
Grantham, Mayo, Van Otterloo & Co.	126.41K	-189.5K	-60.0%
TD Asset Management	226K	-167K	-42.5%
Foundry Partners	0	-159.09K	EXIT
LSV Asset Management	1.77M	+140.28K	+8.6%
Dimensional Fund Advisors	3.2M	-132.32K	-4.0%

Data from 13F filings. Stock values as filed, not updated for current price. Long positions only.

Financial report summary

Competition

TTEC • Startek • Infosys • Wipro • Synnex • Exlservice Hldgs • Accenture • Atento • Conduent • Concentrix

Risks

Our business is dependent on key clients, and the loss of a key client could adversely affect our business and results of operations.
Our business is subject to substantial competition.
The concentration of customer experience management centers in certain geographies poses risks to our operations which could adversely affect our financial condition.
Emergency interruption of customer experience management center operations could affect our business and results of operations.
Our business is dependent on the demand for outsourcing.
Our digital media and demand generation offerings are partially reliant upon internet search companies to direct visitors to our owned and operated websites.
Our industry is subject to rapid technological change, which could affect our business and results of operations.
Our business relies heavily on technology and computer systems, which subjects us to various uncertainties.
Intellectual property infringement by us and by others may adversely impact our ability to innovate and compete.
Increases in the cost of telephone and data services or significant interruptions in such services could adversely affect our financial results.
Our operating results will be adversely affected if we are unable to maximize our facility capacity utilization.
Our profitability may be adversely affected if we are unable to maintain and find new locations for customer experience management centers in countries with stable wage rates.
Our international operations and expansion involve various risks.
The fundamental shift in our industry toward global service delivery markets presents various risks to our business.
Our global operations expose us to numerous legal and regulatory requirements.
Failure to comply with laws, regulations and policies, including the U.S. Foreign Corrupt Practices Act or other applicable anti-corruption legislation, could result in fines, criminal penalties and an adverse effect on our business.
Our inability to attract and retain experienced personnel may adversely impact our business.
Our operations are substantially dependent on our senior management.
Our strategy of growing through selective acquisitions and mergers involves potential risks.
We may incur significant cash and non-cash costs in connection with the continued rationalization of assets resulting from acquisitions.
Our organizational documents contain provisions that could impede a change in control.
The volatility of our stock price may result in loss of investment.

Management Discussion

Consolidated revenues increased $95.5 million, or 5.9%, in 2020 from 2019.
The increase in Americas’ revenues was due to higher volumes from existing clients of $137.5 million and new clients of $38.2 million, partially offset by end-of-life client programs of $90.4 million primarily in the communications vertical and an unfavorable foreign currency impact of $1.0 million. Revenues from our offshore operations represented 43.3% of Americas’ revenues in 2020, compared to 42.7% for the comparable period in 2019.
The increase in EMEA’s revenues was due to new clients of $14.4 million, higher volumes from existing clients of $5.5 million and a favorable foreign currency impact of $3.8 million, partially offset by end-of-life client programs of $12.5 million primarily in the communications and other verticals.

Content analysis

Positive
Negative
Uncertain
Constraining
Legalese
Litigous
Readability	H.S. sophomore Avg

New words: absence, adequacy, agility, attempt, box, cessation, circumstance, clarity, COACH, combat, convert, Cooperation, cyber, DEAR, DIME, display, dividend, downturn, email, empower, GOURMET, Grundy, guideline, headcount, hoarder, Interbank, Kyle, LEAP, library, Mentoring, metric, native, OECD, owner, pandemic, paragraph, penny, prevalence, protracted, query, rebillable, recession, reinforce, reliant, Relief, resale, resumption, safety, SDS, SEO, spending, stemming, Taylor, temporarily, threshold, TMC, transformation, transformational, view, women, workspace

Removed: aforementioned, age, analyzed, began, Canadian, collaboration, combined, comparative, Competent, designation, distributed, earliest, earned, employer, enactment, epidemic, exemption, expedient, expired, GILTI, governed, isolation, listed, methodology, minimizing, negotiation, Organisation, parcel, practical, presidential, qualifying, regime, release, remeasurement, rendered, reverse, roughly, SAB, subtotal, transitional, widespread

From filing 10-K 2020 FY