Sykes Enterprises, Incorporated and consolidated subsidiaries ('SYKES' or the 'Company') is a leading full lifecycle provider of global customer experience management services, multichannel demand generation and digital transformation. SYKES provides differentiated full lifecycle customer experience management solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, technology, communications, transportation & leisure and healthcare industries. The Company's differentiated full lifecycle services platform effectively engages customers at every touchpoint within the customer journey, including digital media and acquisition, sales expertise, customer service, technical support and retention, many of which can be optimized through a suite of digital transformation capabilities under its SYKES Digital Services ('SDS') group, which spans robotic process automation ('RPA'), self-service, insight analytics and digital learning. In addition to digital transformation, SYKES also provides artificial intelligence ('AI') solutions that can be embedded and leveraged across its lifecycle offerings. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). The Company's Americas and EMEA regions primarily provide customer management solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients' customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients' internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company also provide fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. Additionally, through the Company's acquisition of RPA provider Symphony Ventures Ltd ('Symphony') coupled with its investment in AI through XSell Technologies, Inc. ('XSell'), the Company also provides a suite of digital transformation capabilities that optimizes its differentiated full lifecycle management services platform. The Company's complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer experience management centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. The Company delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability.

Company profile
Ticker
SYKE
Exchange
Website
CEO
Charles Sykes
Employees
Incorporated
Location
Fiscal year end
Industry (SIC)
SEC CIK
Corporate docs
Subsidiaries
Sykes Australia • Sykes Financial Services Pty. Ltd. • WhistleOut Pty. Ltd. • Qelp Do Brasil Software E Contuedo Digital LTDA • Sykes do Brasil Servicos de Teleatendlmento Para Clientes Ltda • Alpine Access Canada, Inc. • ICT Canada • Sykes Assistance Services Corporation • Sykes Colombia SAS • Sykes Latin America, S.A. ...
IRS number
561383460
SYKE stock data
Calendar
9 Aug 21
12 Aug 22
31 Dec 22
Financial summary
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Cash burn rate (est.) | Burn method: Change in cash | Burn method: Operating income | Burn method: FCF (opex + capex) | Last Q | Avg 4Q | Last Q | Avg 4Q | Last Q | Avg 4Q |
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Cash on hand (at last report) | 104.47M | 104.47M | 104.47M | 104.47M | 104.47M | 104.47M |
Cash burn (monthly) | 3.18M | 2.18M | (no burn) | (no burn) | (no burn) | (no burn) |
Cash used (since last report) | 42.83M | 29.39M | n/a | n/a | n/a | n/a |
Cash remaining | 61.63M | 75.08M | n/a | n/a | n/a | n/a |
Runway (months of cash) | 19.4 | 34.4 | n/a | n/a | n/a | n/a |
Recent insider trades
Date | Owner | Security | Transaction | Code | Indirect | 10b5-1 | $Price | #Shares | $Value | #Remaining |
---|---|---|---|---|---|---|---|---|---|---|
27 Aug 21 | Carlos E Evans | Common Stock | Sale back to company | Dispose D | No | No | 0 | 22,833 | 0 | 0 |
27 Aug 21 | Beliveau-Dunn Jeanne | Common Stock | Sale back to company | Dispose D | No | No | 0 | 2,776 | 0 | 0 |
27 Aug 21 | Chang Vanessa C L | Common Stock | Sale back to company | Dispose D | No | No | 0 | 22,880 | 0 | 0 |
27 Aug 21 | Lutton Lorraine L | Common Stock | Sale back to company | Dispose D | No | No | 0 | 32,418 | 0 | 0 |
27 Aug 21 | Macleod James S | Common Stock | Sale back to company | Dispose D | No | No | 0 | 49,849 | 0 | 0 |
Institutional ownership, Q4 2021
13F holders | Current |
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Total holders | 0 |
Opened positions | 0 |
Closed positions | 3 |
Increased positions | 0 |
Reduced positions | 0 |
13F shares | Current |
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Total value | 0 |
Total shares | 0 |
Total puts | 0 |
Total calls | 0 |
Total put/call ratio | – |
Largest owners | Shares | Value |
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Financial report summary
?Competition
TTEC • Startek • Infosys • Wipro • TD Synnex • Exlservice Hldgs • Accenture • Atento • Conduent • ConcentrixRisks
- Our shareholders are not entitled to appraisal rights in the Merger.
- The Merger Agreement contains provisions that limit our ability to pursue alternatives to the Merger, may discourage certain other companies from making a favorable alternative transaction proposal and, in specified circumstances, could require us to pay the other party a termination fee.
- We may be targets of legal proceedings that could result in substantial costs and may delay or prevent the Transaction from being completed.
Management Discussion
- Consolidated revenues increased $95.5 million, or 5.9%, in 2020 from 2019.
- The increase in Americas’ revenues was due to higher volumes from existing clients of $137.5 million and new clients of $38.2 million, partially offset by end-of-life client programs of $90.4 million primarily in the communications vertical and an unfavorable foreign currency impact of $1.0 million. Revenues from our offshore operations represented 43.3% of Americas’ revenues in 2020, compared to 42.7% for the comparable period in 2019.
- The increase in EMEA’s revenues was due to new clients of $14.4 million, higher volumes from existing clients of $5.5 million and a favorable foreign currency impact of $3.8 million, partially offset by end-of-life client programs of $12.5 million primarily in the communications and other verticals.
Content analysis
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H.S. senior Bad
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New words:
absence, absent, added, administering, advisory, agreed, al, allege, announce, Antitrust, appraisal, assumption, attention, billing, brought, captioned, Case, complaint, consent, consummated, consummation, contemplated, Court, defending, Delaware, deny, discourage, distraction, District, divert, entirety, exacerbated, Exhibit, extent, Florida, foregoing, half, injunction, injunctive, instituted, investee, jeopardize, listed, long, manner, Matthew, Mergersub, merit, monetary, motivate, NASDAQ, occurrence, Parent, payroll, pendency, plaintiff, preliminary, prevent, prohibit, prohibiting, proposal, proposed, proxy, purport, Pursuant, pursue, receipt, sale, satisfied, satisfy, shareholder, Shiva, Sitel, solicit, sought, Southern, statement, Stein, successful, superior, thereof, timeframe, UK, unspecified, untrue, violated, waiting, waived, Whitfield, wholly, Worldwide, xxix, York
Removed:
parking
Financial reports
Current reports
8-K
Incorporated Creating a Leading Global CX Provider
27 Aug 21
8-K
Submission of Matters to a Vote of Security Holders
24 Aug 21
8-K
Other Events
19 Aug 21
8-K
Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger
10 Aug 21
8-K
Sykes Enterprises, Incorporated Reports Second Quarter 2021 Financial Results
9 Aug 21
8-K
Entry into a Material Definitive Agreement
21 Jun 21
8-K
Submission of Matters to a Vote of Security Holders
18 May 21
8-K
Sykes Enterprises, Incorporated Reports First Quarter 2021 Financial Results
4 May 21
8-K
Sykes Enterprises, Incorporated Reports Fourth Quarter and Full Year 2020 Financial Results
23 Feb 21
8-K
Completes the Penny Hoarder Acquisition
4 Jan 21
Registration and prospectus
15-12G
Securities registration termination
8 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
27 Aug 21
25-NSE
Exchange delisting
27 Aug 21
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
17 Jul 16
S-8
Registration of securities for employees
20 Dec 11
425
Business combination disclosure
31 Jan 10
Proxies
DEFA14A
Additional proxy soliciting materials
19 Aug 21
DEFA14A
Additional proxy soliciting materials
10 Aug 21
DEFM14A
Proxy related to merger
26 Jul 21
PREM14A
Preliminary proxy related to merger
12 Jul 21
DEFA14A
Additional proxy soliciting materials
24 Jun 21
DEFA14A
Additional proxy soliciting materials
21 Jun 21
DEFA14A
Additional proxy soliciting materials
21 Jun 21
DEFA14A
Additional proxy soliciting materials
21 Jun 21
DEFA14A
Additional proxy soliciting materials
21 Jun 21
DEF 14A
Definitive proxy
16 Apr 21
Other
UPLOAD
Letter from SEC
26 Aug 14
CORRESP
Correspondence with SEC
31 Jul 14
UPLOAD
Letter from SEC
20 Jul 14
UPLOAD
Letter from SEC
19 Jun 12
CORRESP
Correspondence with SEC
12 Jun 12
UPLOAD
Letter from SEC
3 Jun 12
UPLOAD
Letter from SEC
17 May 11
CORRESP
Correspondence with SEC
4 May 11
UPLOAD
Letter from SEC
27 Apr 11
EFFECT
Notice of effectiveness
3 Jan 10
Ownership
4
SYKES ENTERPRISES / Kelly J Morgan ownership change
30 Aug 21
4
SYKES ENTERPRISES / William Rocktoff ownership change
30 Aug 21
4
SYKES ENTERPRISES / Jenna Nelson ownership change
30 Aug 21
4
SYKES ENTERPRISES / David Pearson ownership change
30 Aug 21
4
SYKES ENTERPRISES / LAWRENCE ZINGALE ownership change
30 Aug 21
4
SYKES ENTERPRISES / JAMES T HOLDER ownership change
30 Aug 21
4
SYKES ENTERPRISES / John Chapman ownership change
30 Aug 21
4
SYKES ENTERPRISES / Charles E Sykes ownership change
30 Aug 21
4
SYKES ENTERPRISES / MARK C BOZAK ownership change
27 Aug 21
4
SYKES ENTERPRISES / W. Mark Watson ownership change
27 Aug 21
Patents
Utility
Foundational analytics enabling digital transformations
17 Aug 20
Disclosed are systems and methods that enable both the real-time monitoring and historical tracking of events and actions performed by disparate systems and software applications associated with a computing device that also permit insight into the relationships between such events and actions.
Utility
Secure authentication and virtual environment setup
10 Aug 20
Disclosed are systems and methods that enable secure authentication to a network and virtual environment setup.
Transcripts
2021 Q1
Earnings call transcript
9 May 21
2020 Q4
Earnings call transcript
24 Feb 21
2020 Q3
Earnings call transcript
8 Nov 20
2020 Q2
Earnings call transcript
8 Aug 20
2020 Q1
Earnings call transcript
9 May 20
2019 Q4
Earnings call transcript
29 Feb 20
2019 Q3
Earnings call transcript
7 Nov 19
2019 Q2
Earnings call transcript
2 Aug 19
2019 Q1
Earnings call transcript
11 May 19
2018 Q4
Earnings call transcript
26 Feb 19