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Sykes Enterprises (SYKE)

Sykes Enterprises, Incorporated and consolidated subsidiaries ('SYKES' or the 'Company') is a leading full lifecycle provider of global customer experience management services, multichannel demand generation and digital transformation. SYKES provides differentiated full lifecycle customer experience management solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, technology, communications, transportation & leisure and healthcare industries. The Company's differentiated full lifecycle services platform effectively engages customers at every touchpoint within the customer journey, including digital media and acquisition, sales expertise, customer service, technical support and retention, many of which can be optimized through a suite of digital transformation capabilities under its SYKES Digital Services ('SDS') group, which spans robotic process automation ('RPA'), self-service, insight analytics and digital learning. In addition to digital transformation, SYKES also provides artificial intelligence ('AI') solutions that can be embedded and leveraged across its lifecycle offerings. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). The Company's Americas and EMEA regions primarily provide customer management solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients' customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients' internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company also provide fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. Additionally, through the Company's acquisition of RPA provider Symphony Ventures Ltd ('Symphony') coupled with its investment in AI through XSell Technologies, Inc. ('XSell'), the Company also provides a suite of digital transformation capabilities that optimizes its differentiated full lifecycle management services platform. The Company's complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer experience management centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. The Company delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability.

Company profile

Ticker
SYKE
Exchange
Website
CEO
Charles Sykes
Employees
Incorporated
Location
Fiscal year end
SEC CIK
Subsidiaries
Sykes Australia • Sykes Financial Services Pty. Ltd. • WhistleOut Pty. Ltd. • Qelp Do Brasil Software E Contuedo Digital LTDA • Sykes do Brasil Servicos de Teleatendlmento Para Clientes Ltda • Alpine Access Canada, Inc. • ICT Canada • Sykes Assistance Services Corporation • Sykes Colombia SAS • Sykes Latin America, S.A. ...
IRS number
561383460

SYKE stock data

Calendar

9 Aug 21
12 Aug 22
31 Dec 22
Quarter (USD) Jun 21 Mar 21 Dec 20 Sep 20
Revenue
Cost of revenue
Operating income
Operating margin
Net income
Net profit margin
Cash on hand
Change in cash
Diluted EPS
Annual (USD) Dec 20 Dec 19 Dec 18 Dec 17
Revenue
Cost of revenue
Operating income
Operating margin
Net income
Net profit margin
Cash on hand
Change in cash
Diluted EPS
Cash burn rate (est.) Burn method: Change in cash Burn method: Operating income Burn method: FCF (opex + capex)
Last Q Avg 4Q Last Q Avg 4Q Last Q Avg 4Q
Cash on hand (at last report) 104.47M 104.47M 104.47M 104.47M 104.47M 104.47M
Cash burn (monthly) 3.18M 2.18M (no burn) (no burn) (no burn) (no burn)
Cash used (since last report) 42.83M 29.39M n/a n/a n/a n/a
Cash remaining 61.63M 75.08M n/a n/a n/a n/a
Runway (months of cash) 19.4 34.4 n/a n/a n/a n/a

Beta Read what these cash burn values mean

Date Owner Security Transaction Code Indirect 10b5-1 $Price #Shares $Value #Remaining
27 Aug 21 Carlos E Evans Common Stock Sale back to company Dispose D No No 0 22,833 0 0
27 Aug 21 Beliveau-Dunn Jeanne Common Stock Sale back to company Dispose D No No 0 2,776 0 0
27 Aug 21 Chang Vanessa C L Common Stock Sale back to company Dispose D No No 0 22,880 0 0
27 Aug 21 Lutton Lorraine L Common Stock Sale back to company Dispose D No No 0 32,418 0 0
27 Aug 21 Macleod James S Common Stock Sale back to company Dispose D No No 0 49,849 0 0
13F holders Current Prev Q Change
Total holders 0 3 EXIT
Opened positions 0 0
Closed positions 3 196 -98.5%
Increased positions 0 0
Reduced positions 0 1 EXIT
13F shares Current Prev Q Change
Total value 0 341.52M EXIT
Total shares 0 30.4K EXIT
Total puts 0 0
Total calls 0 838 EXIT
Total put/call ratio
Largest owners Shares Value Change
Largest transactions Shares Bought/sold Change
Mint Tower Capital Management B.V. 0 -20.45K EXIT
BNP Paribas Arbitrage 0 -9.95K EXIT
Parallel Advisors 0 0

Financial report summary

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Competition
TTECStartekInfosysWiproTD SynnexExlservice HldgsAccentureAtentoConduentConcentrix
Risks
  • Our shareholders are not entitled to appraisal rights in the Merger.
  • The Merger Agreement contains provisions that limit our ability to pursue alternatives to the Merger, may discourage certain other companies from making a favorable alternative transaction proposal and, in specified circumstances, could require us to pay the other party a termination fee.
  • We may be targets of legal proceedings that could result in substantial costs and may delay or prevent the Transaction from being completed.
Management Discussion
  • Consolidated revenues increased $95.5 million, or 5.9%, in 2020 from 2019.
  • The increase in Americas’ revenues was due to higher volumes from existing clients of $137.5 million and new clients of $38.2 million, partially offset by end-of-life client programs of $90.4 million primarily in the communications vertical and an unfavorable foreign currency impact of $1.0 million. Revenues from our offshore operations represented 43.3% of Americas’ revenues in 2020, compared to 42.7% for the comparable period in 2019.
  • The increase in EMEA’s revenues was due to new clients of $14.4 million, higher volumes from existing clients of $5.5 million and a favorable foreign currency impact of $3.8 million, partially offset by end-of-life client programs of $12.5 million primarily in the communications and other verticals.

Content analysis

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Positive
Negative
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Legalese
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Readability
H.S. senior Bad
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Removed: parking