SYKE Sykes Enterprises, Inc.
Sykes Enterprises, Incorporated, stylized as SYKES, is an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting, and IT-enabled services, such as technical support and customer service. Sykes was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations. Companies such as IBM, AT&T, and Texas Instruments were among Sykes' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.[citation needed]
Company profile
Ticker
SYKE
Exchange
Website
CEO
Charles Sykes
Employees
Incorporated
Location
Fiscal year end
Industry (SIC)
SEC CIK
Corporate docs
IRS number
561383460
SYKE stock data
()
Calendar
5 Nov 20
27 Jan 21
31 Dec 21
News
Financial summary
| Quarter (USD) | Sep 20 | Jun 20 | Mar 20 | Sep 19 | |
|---|---|---|---|---|---|
| Revenue | |||||
| Cost of revenue | |||||
| Operating income | |||||
| Operating margin | |||||
| Net income | |||||
| Net profit margin | |||||
| Cash on hand | |||||
| Change in cash | |||||
| Diluted EPS |
| Annual (USD) | Dec 19 | Dec 18 | Dec 17 | Dec 16 | |
|---|---|---|---|---|---|
| Revenue | |||||
| Cost of revenue | |||||
| Operating income | |||||
| Operating margin | |||||
| Net income | |||||
| Net profit margin | |||||
| Cash on hand | |||||
| Change in cash | |||||
| Diluted EPS |
Financial data from company earnings reports.
| Cash burn rate (estimated) | Burn method: Change in cash | Burn method: Operating income/loss | Burn method: FCF (opex + capex) | Last Q | Avg 4Q | Last Q | Avg 4Q | Last Q | Avg 4Q |
|---|---|---|---|---|---|---|
| Cash on hand (at last report) | 118.04M | 118.04M | 118.04M | 118.04M | 118.04M | 118.04M |
| Cash burn (monthly) | 4.21M | 1.71M | 700K | (positive/no burn) | (positive/no burn) | (positive/no burn) |
| Cash used (since last report) | 16.45M | 6.68M | 2.73M | n/a | n/a | n/a |
| Cash remaining | 101.59M | 111.37M | 115.31M | n/a | n/a | n/a |
| Runway (months of cash) | 24.1 | 65.1 | 164.7 | n/a | n/a | n/a |
Recent insider trades
| Date | Owner | Security | Transaction | Code | 10b5-1 | $Price | #Shares | $Value | #Remaining |
|---|---|---|---|---|---|---|---|---|---|
| 4 Jan 21 | Holder James T | Phantom Stock Common Stock | Grant | Aquire A | No | 37.67 | 19 | 715.73 | 8,856.5 |
| 3 Dec 20 | Zingale Lawrence | Common Stock | Sell | Dispose S | No | 38.07 | 2,700 | 102.79K | 67,002 |
| 2 Dec 20 | Nelson Jenna | Common Stock | Payment of exercise | Dispose F | No | 38.13 | 271 | 10.33K | 12,135 |
| 2 Dec 20 | Nelson Jenna | Common Stock | Sale back to company | Dispose D | No | 38.13 | 3,133 | 119.46K | 12,406 |
| 2 Dec 20 | Nelson Jenna | Common Stock | Option exercise | Aquire M | No | 28.15 | 4,243 | 119.44K | 15,539 |
| 2 Dec 20 | Nelson Jenna | Common Stock | Payment of exercise | Dispose F | No | 38.13 | 255 | 9.72K | 11,296 |
| 2 Dec 20 | Nelson Jenna | Common Stock | Sale back to company | Dispose D | No | 38.13 | 3,495 | 133.26K | 11,551 |
| 2 Dec 20 | Nelson Jenna | Common Stock | Option exercise | Aquire M | No | 29.36 | 4,538 | 133.24K | 15,046 |
| 2 Dec 20 | Nelson Jenna | Stock Appreciation Rights Common Stock | Option exercise | Dispose M | No | 28.15 | 4,243 | 119.44K | 4,243 |
| 2 Dec 20 | Nelson Jenna | Stock Appreciation Rights Common Stock | Option exercise | Dispose M | No | 29.36 | 4,538 | 133.24K | 0 |
Institutional ownership Q3 2020
90.7% owned by funds/institutions
13F holders |
Current |
|---|---|
| Total holders | 191 |
| Opened positions | 24 |
| Closed positions | 23 |
| Increased positions | 58 |
| Reduced positions | 76 |
13F shares |
Current |
|---|---|
| Total value | 3.05B |
| Total shares | 35.87M |
| Total puts | 32.1K |
| Total calls | 268.2K |
| Total put/call ratio | 0.1 |
Largest owners |
Shares | Value |
|---|---|---|
| BLK Blackrock | 5.86M | $200.64M |
| Vanguard | 3.91M | $133.91M |
| Dimensional Fund Advisors | 3.34M | $114.11M |
| Victory Capital Management | 2.37M | $81.22M |
| Fuller & Thaler Asset Management | 1.79M | $61.24M |
| LSV Asset Management | 1.63M | $55.78M |
| STT State Street | 1.3M | $44.36M |
| Boston Partners | 1.23M | $42.23M |
| NTRS Northern Trust | 970.16K | $33.19M |
| Acadian Asset Management | 774.04K | $26.48M |
Financial report summary
?Competition
TTEC • Osi Collection Services • Osi Education Services • Asset Recovery & Management • Jennifer Loomis & Associates • Qualink • Professional Recoveries • Payco American International • Osi Portfolio Services • StartekRisks
- Health epidemics could disrupt our business and adversely affect our financial results.
Management Discussion
- Consolidated revenues increased $34.2 million, or 8.6%, for the three months ended September 30, 2020 from the comparable period in 2019.
- The increase in Americas’ revenues was due to higher volumes from existing clients of $38.2 million, new clients of $14.1 million and a favorable foreign currency impact of $0.2 million, partially offset by end-of-life client programs of $21.5 million primarily in the communications vertical. Revenues from our offshore operations represented 44.1% of Americas’ revenues in 2020, compared to 44.4% for the comparable period in 2019.
- The increase in EMEA’s revenues was due to new clients of $3.6 million and a favorable foreign currency impact of $3.3 million, partially offset by end-of-life client programs of $2.7 million primarily in the communications and other verticals and lower volumes from existing clients of $1.0 million.
Content analysis
?
| Positive | ||
| Negative | ||
| Uncertain | ||
| Constraining | ||
| Legalese | ||
| Litigous | ||
| Readability |
H.S. senior Avg
|
|
New words:
alter, attempt, attendant, brick, cadence, clarity, flux, footprint, intermittent, momentum, mortar, protracted, ramping, reevaluating, reinstating, remote, sequential, solid, solution, stemming, tempered, trajectory, vacate, view, visibility, WACC
Removed:
adjusted, Domestic
Financial reports
10-Q
2020 Q3
Quarterly report
5 Nov 20
10-Q
2020 Q2
Quarterly report
4 Aug 20
10-Q
2020 Q1
Quarterly report
5 May 20
10-K
2019 FY
Annual report
27 Feb 20
10-Q
2019 Q3
Quarterly report
5 Nov 19
10-Q
2019 Q2
Quarterly report
2 Aug 19
10-Q
2019 Q1
Quarterly report
7 May 19
10-K
2018 FY
Annual report
26 Feb 19
10-Q
2018 Q3
Quarterly report
6 Nov 18
10-Q
2018 Q2
Quarterly report
7 Aug 18
Current reports
8-K
Completes the Penny Hoarder Acquisition
4 Jan 21
8-K
Acquires Personal Finance Digital Media Company the Penny Hoarder
21 Dec 20
8-K
Sykes Enterprises, Incorporated Reports Third Quarter 2020 Financial Results
4 Nov 20
8-K
Sykes Enterprises, Incorporated Reports Second Quarter 2020 Financial Results
3 Aug 20
8-K
Submission of Matters to a Vote of Security Holders
12 May 20
8-K
Sykes Enterprises, Incorporated Reports First Quarter 2020 Financial Results
4 May 20
8-K
Sykes Enterprises, Incorporated Reports Fourth Quarter and Full Year 2019 Financial Results
26 Feb 20
8-K
Sykes Enterprises, Incorporated Reports Third Quarter 2019 Financial Results
4 Nov 19
8-K
Sykes Enterprises, Incorporated Reports
30 Jul 19
8-K
Submission of Matters to a Vote of Security Holders
20 May 19
Registration and prospectus
S-8 POS
Registration of securities for employees (post-effective amendment)
18 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
18 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
18 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
18 Jul 16
S-8 POS
Registration of securities for employees (post-effective amendment)
18 Jul 16
S-8
Registration of securities for employees
21 Dec 11
425
Business combination disclosure
1 Feb 10
425
Business combination disclosure
29 Jan 10
425
Business combination disclosure
28 Jan 10
425
Business combination disclosure
14 Jan 10
Proxies
DEF 14A
Definitive proxy
10 Apr 20
DEF 14A
Definitive proxy
19 Apr 19
DEF 14A
Definitive proxy
20 Apr 18
DEF 14A
Definitive proxy
21 Apr 17
DEF 14A
Definitive proxy
15 Apr 16
DEF 14A
Definitive proxy
17 Apr 15
DEF 14A
Definitive proxy
17 Apr 14
DEFA14A
Additional proxy soliciting materials
7 May 13
DEF 14A
Definitive proxy
15 Apr 13
DEF 14A
Definitive proxy
17 Apr 12
Other
UPLOAD
Letter from SEC
27 Aug 14
CORRESP
Correspondence with SEC
1 Aug 14
UPLOAD
Letter from SEC
21 Jul 14
UPLOAD
Letter from SEC
20 Jun 12
CORRESP
Correspondence with SEC
13 Jun 12
UPLOAD
Letter from SEC
4 Jun 12
UPLOAD
Letter from SEC
18 May 11
CORRESP
Correspondence with SEC
5 May 11
UPLOAD
Letter from SEC
28 Apr 11
EFFECT
Notice of effectiveness
4 Jan 10
Ownership
SC 13G
SYKES ENTERPRISES / BlackRock ownership change
25 Jan 21
4
SYKES ENTERPRISES / JAMES T HOLDER ownership change
4 Jan 21
4
SYKES ENTERPRISES / LAWRENCE ZINGALE ownership change
3 Dec 20
4
SYKES ENTERPRISES / Jenna Nelson ownership change
3 Dec 20
4
SYKES ENTERPRISES / LAWRENCE ZINGALE ownership change
25 Nov 20
4
SYKES ENTERPRISES / David Pearson ownership change
24 Nov 20
4
SYKES ENTERPRISES / MARK C BOZAK ownership change
23 Nov 20
4
SYKES ENTERPRISES / W. Mark Watson ownership change
23 Nov 20
4
SYKES ENTERPRISES / John Chapman ownership change
18 Nov 20
4
SYKES ENTERPRISES / LAWRENCE ZINGALE ownership change
16 Nov 20
Patents
GRANT
Utility
Foundational analytics enabling digital transformations
18 Aug 20
Disclosed are systems and methods that enable both the real-time monitoring and historical tracking of events and actions performed by disparate systems and software applications associated with a computing device that also permit insight into the relationships between such events and actions.
GRANT
Utility
Secure authentication and virtual environment setup
11 Aug 20
Disclosed are systems and methods that enable secure authentication to a network and virtual environment setup.