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MDLA Medallia

Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. The company's award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Company profile

Ticker
MDLA
Exchange
CEO
Leslie Stretch
Employees
Incorporated
Location
Fiscal year end
Former names
Medallia Inc.
SEC CIK

MDLA stock data

(
)

Investment data

Data from SEC filings
Securities sold
Number of investors

Calendar

4 Jun 21
17 Jun 21
31 Jan 22
Quarter (USD)
Apr 21 Jan 21 Oct 20 Jul 20
Revenue
Cost of revenue
Operating income
Operating margin
Net income
Net profit margin
Cash on hand
Change in cash
Diluted EPS
Annual (USD)
Jan 21 Jan 20
Revenue
Cost of revenue
Operating income
Operating margin
Net income
Net profit margin
Cash on hand
Change in cash
Diluted EPS

Financial data from Medallia earnings reports.

Cash burn rate (estimated) Burn method: Change in cash Burn method: Operating income/loss Burn method: FCF (opex + capex)
Last Q Avg 4Q Last Q Avg 4Q Last Q Avg 4Q
Cash on hand (at last report) 283.94M 283.94M 283.94M 283.94M 283.94M 283.94M
Cash burn (monthly) 48.13M 5.06M 17.22M 13.97M (positive/no burn) 594K
Cash used (since last report) 76.63M 8.06M 27.41M 22.24M n/a 945.71K
Cash remaining 207.31M 275.88M 256.53M 261.7M n/a 282.99M
Runway (months of cash) 4.3 54.5 14.9 18.7 n/a 476.4

Beta Read what these cash burn values mean

Date Owner Security Transaction Code Indirect 10b5-1 $Price #Shares $Value #Remaining
15 Jun 21 Elizabeth Carducci Common Stock Sell Dispose S No No 31.3006 3,134 98.1K 873,002
15 Jun 21 Elizabeth Carducci Common Stock Grant Aquire A No No 0 4,101 0 876,136
15 Jun 21 Duan Jimmy C. Common Stock Sell Dispose S No No 31.3046 14,578 456.36K 273,473
15 Jun 21 Duan Jimmy C. Common Stock Grant Aquire A No No 0 3,515 0 288,051
15 Jun 21 Ottosson Mikael J Common Stock Sell Dispose S No No 31.2983 2,404 75.24K 159,589
15 Jun 21 Ottosson Mikael J Common Stock Grant Aquire A No No 0 2,812 0 161,993
15 Jun 21 Oulman Roxanne Common Stock Sell Dispose S No Yes 31.521 6,680 210.56K 499,918
11 Jun 21 Hald Borge Common Stock Sell Dispose S Yes Yes 32.6357 26,000 848.53K 2,101,299
11 Jun 21 Hald Borge Common Stock Sell Dispose S Yes Yes 30.5431 13,000 397.06K 2,127,299

Data for the last complete 13F reporting period. To see the most recent changes to ownership, click the ownership history button above.

90.0% owned by funds/institutions
13F holders
Current Prev Q Change
Total holders 194 195 -0.5%
Opened positions 36 56 -35.7%
Closed positions 37 35 +5.7%
Increased positions 73 71 +2.8%
Reduced positions 62 44 +40.9%
13F shares
Current Prev Q Change
Total value 3.98B 4.82B -17.4%
Total shares 142.66M 145.01M -1.6%
Total puts 662K 367.7K +80.0%
Total calls 607.7K 445.1K +36.5%
Total put/call ratio 1.1 0.8 +31.9%
Largest owners
Shares Value Change
SC Us (TTGP) 44.41M $1.24B 0.0%
Champlain Investment Partners 13.27M $370.16M +11.3%
Wasatch Advisors 9.31M $259.63M +3.6%
Vanguard 8.11M $226.23M +12.3%
BK Bank Of New York Mellon 8.06M $224.68M -1.2%
Wellington Management 7.2M $200.77M +9.1%
BLK Blackrock 4.24M $118.19M +5.0%
Scge Management 4.1M $114.32M 0.0%
JPM JPMorgan Chase & Co. 4.04M $112.62M -6.3%
CS Credit Suisse 3.28M $91.4M +24.9%
Largest transactions
Shares Bought/sold Change
Fred Alger Management 136.56K -2.42M -94.6%
SCHF (gpe) 0 -2.24M EXIT
Polar Capital 0 -1.64M EXIT
Champlain Investment Partners 13.27M +1.35M +11.3%
Victory Capital Management 954.08K +938.56K +6046.2%
Vanguard 8.11M +888.74K +12.3%
MS Morgan Stanley 826.17K +807.5K +4325.1%
Norges Bank 0 -680.08K EXIT
AMP Ameriprise Financial 1.72M +666.05K +63.3%
CS Credit Suisse 3.28M +653.21K +24.9%

Financial report summary

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Risks
  • The extent to which the COVID-19 pandemic, including the resulting global economic uncertainty, and measures taken in response to the pandemic could continue to impact our business and future results of operations and financial condition will depend on future developments, which are highly uncertain and difficult to predict.
  • We have incurred significant net losses in recent years, we expect to incur losses in the future, and we may not be able to generate sufficient revenue to achieve and maintain profitability.
  • We derive, have derived and expect to continue to derive, the substantial majority of our revenue from subscriptions to our platform. Any failure of our platform to satisfy customer demands, achieve increased market acceptance or adapt to changing market dynamics would adversely affect our business, results of operations, financial condition and growth prospects.
  • If we fail to effectively manage our growth and organizational change, our business and results of operations could be harmed.
  • The market for experience management solutions is new and rapidly evolving, and if this market develops more slowly than we expect or declines, or develops in a way that we do not expect, our business could be adversely affected.
  • If we are unable to attract new customers in a manner that is cost-effective and assures customer success, then our business, results of operations and financial condition would be adversely affected.
  • Our business depends on our customers renewing their subscriptions and expanding their use of our platform. Any decline in our customer renewals or expansion would harm our business, results of operations and financial condition.
  • The market in which we participate is new and rapidly evolving, and if we do not compete effectively, our results of operations and financial condition could be harmed.
  • If we are not able to effectively develop platform enhancements, introduce new products or keep pace with technological developments, our business, results of operations and financial condition could be adversely affected.
  • Any failure by us or our partners to offer high-quality customer service and support may adversely affect our relationships with our existing and prospective customers, and in turn adversely affect our business reputation, results of operations and financial condition.
  • The majority of our customer base consists of large and mid-sized enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises, the loss of any of which could harm our business, results of operations and financial condition.
  • If we or any of the third parties we work with experience a security breach or other incident or unauthorized parties otherwise obtain access to our customers’ data, our data or our platform, our platform may be perceived as not being secure, our reputation may be harmed, demand for our platform may be reduced and we may incur significant liabilities.
  • Interruptions or suboptimal performance associated with our technology and infrastructure may adversely affect our business, results of operations and financial condition.
  • Our business and growth depend in part on the success of our strategic relationships with third parties, as well as on the continued availability and quality of feedback data from third parties over whom we do not have control.
  • We rely on our technology infrastructure, including third-party data centers, and any interruption or delay in service from these facilities could impair the delivery of our platform and harm our business.
  • Real or perceived defects or errors on our platform could harm our reputation, result in significant costs to us, and impair our ability to sell subscriptions to our platform and related services.
  • We depend on our management team and key employees, and the loss of one or more of these employees or an inability to attract and retain highly skilled employees could adversely affect our business.
  • Our revenue growth rate has fluctuated in prior periods and may decline again in the future.
  • We invest significantly in research and development, and to the extent our research and development investments do not translate into new solutions or material enhancements to our current solutions, or if we do not use those investments efficiently, our business and results of operations would be harmed.
  • We may fail to accurately predict the optimal pricing strategies necessary to attract new customers, retain existing customers and respond to changing market conditions.
  • If our investments to increase adoption of our platform by small and medium-sized businesses are not successful, our business, results of operations and financial condition may be adversely affected.
  • Failure to effectively expand our sales and marketing capabilities could harm our ability to increase our customer base and achieve broader market acceptance of our platform.
  • Our sales cycle with enterprise, international and public sector clients can be long and unpredictable.
  • If we are unable to effectively operate on or capture data from mobile devices, our business could be adversely affected.
  • If we are unable to develop and maintain successful relationships with channel partners, our business, results of operations, and financial condition could be adversely affected.
  • Disputes with our customers and other third parties could be costly, time-consuming and harm our business and reputation.
  • If we are not able to maintain and enhance our brand, our business, results of operations and financial condition may be adversely affected.
  • Our corporate culture has contributed to our success, and if we cannot maintain this culture as we grow, we could lose the innovation, creativity and teamwork fostered by our culture, which could harm our business.
  • We recognize revenue over the term of our customers’ contracts. Consequently, increases or decreases in new sales may not be immediately reflected in our results of operations and may be difficult to discern.
  • Our customers may fail to pay us in accordance with the terms of their agreements, at times necessitating action by us to attempt to compel payment.
  • Certain of our results of operations, key metrics and other financial metrics may be difficult to predict.
  • Our results of operations may be difficult to predict as a result of seasonality.
  • Our estimates of market opportunity and forecasts of market growth may prove to be inaccurate, and even if the markets in which we compete achieve the forecasted growth, our business may not grow at similar rates, or at all.
  • We may be sued by third parties for alleged infringement of their proprietary rights.
  • Indemnity provisions in various agreements potentially expose us to substantial liability for intellectual property infringement and other losses.
  • Our platform utilizes open source software, which may subject us to litigation, require us to re-engineer our platform or otherwise divert resources away from our development efforts.
  • Any failure to protect our intellectual property rights could impair our ability to protect our proprietary technology and our brand.
  • If we fail to integrate our platform with a variety of software applications, operating systems, platforms, and hardware that are developed by others, our platform may become less marketable, less competitive or obsolete and our business and results of operations would be harmed.
  • We may acquire or invest in companies, which may divert our management’s attention and result in additional dilution to our stockholders. We may be unable to integrate acquired businesses and technologies successfully or achieve the expected benefits of such acquisitions.
  • Our international sales and operations subject us to additional risks and challenges that can adversely affect our business, results of operations and financial condition.
  • We believe our success depends on continuing to invest in the growth of our worldwide operations by entering new geographic markets. If our investments in these markets are greater than anticipated, or if our customer growth or sales in these markets do not meet our expectations, our results of operations and financial condition may be adversely affected.
  • Risks associated with operating in Argentina could have an impact on our results of operations.
  • We are subject to governmental export and import controls and economic sanctions laws and regulations that could impair our ability to compete in international markets and subject us to liability if we are not in full compliance with applicable laws.
  • Failure to comply with anti-bribery, anti-corruption and anti-money laundering laws could subject us to penalties and other adverse consequences.
  • Taxing authorities may successfully assert that we should have collected or in the future should collect sales and use, value added or similar taxes, and we could be subject to liability with respect to past or future sales, which could adversely affect our results of operations.
  • Our international operations subject us to potentially adverse tax consequences.
  • Changes in, or interpretations of, tax rules and regulations may adversely affect our effective tax rates.
  • We are subject to potential tax examinations of our tax returns by the Internal Revenue Service (the IRS), and other domestic and foreign tax authorities. An adverse outcome of any such audit or examination by the IRS or other tax authority could have a material adverse effect on our results of operations and financial condition.
  • Our business could be adversely impacted by changes in laws and regulations related to the Internet or changes in access to the Internet generally.
  • Servicing our current and future debt may require a significant amount of cash, and we may not have sufficient cash flow from our business to pay our indebtedness. Our payment obligations under such indebtedness may limit the funds available to us, and the terms of our debt agreements may restrict our flexibility in operating our business or otherwise adversely affect our results of operations.
  • We may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs.
  • We are subject to counterparty risk with respect to the capped call transactions.
  • The terms of the Wells Fargo Credit Facility require us to meet certain operating and financial covenants and place restrictions on our operating and financial flexibility. If we raise additional capital through debt financing, the terms of any new debt could further restrict our ability to operate our business.
  • The nature of our business requires the application of complex accounting rules, and any significant changes in current rules could affect our financial statements and results of operations.
  • If our judgments or estimates relating to our critical accounting policies are based on assumptions that change or prove to be incorrect, our results of operations could fall below expectations of securities analysts and investors, resulting in a decline in the market price of our common stock.
  • If we fail to maintain an effective system of disclosure controls and internal control over financial reporting, our ability to produce timely and accurate financial statements or comply with applicable regulations could be impaired.
  • The market price of our common stock could be volatile, and you could lose all or part of your investment.
  • Conversion of the Notes may dilute the ownership interest of our stockholders or may otherwise depress the price of our common stock.
  • The capped call transactions may affect the value of the Notes and our common stock.
  • If securities or industry analysts do not publish research or publish inaccurate or unfavorable research about us, our business or our market, or if they change their recommendations regarding our common stock adversely, the market price and trading volume of our common stock could decline.
  • Substantial future sales could depress the market price of our common stock.
  • We incur increased costs and demands upon management as a result of complying with the laws and regulations affecting public companies, which could adversely affect our business, results of operations and financial condition.
  • Delaware law and provisions in our amended and restated certificate of incorporation and amended and restated bylaws could make a merger, tender offer or proxy contest difficult, thereby depressing the market price of our common stock and the Notes.
  • Our amended and restated bylaws designate a state or federal court located within the State of Delaware as the exclusive forum for substantially all disputes between us and our stockholders and also provide that the federal district courts will be the exclusive forum for resolving any complaint asserting a cause of action arising under the Securities Act, each of which could limit our stockholders’ ability to choose the judicial forum for disputes with us or our directors, officers or employees.
  • Because we do not anticipate paying any cash dividends on our capital stock in the foreseeable future, capital appreciation, if any, will be your sole source of gain.
  • We could be subject to securities class action litigation.
Management Discussion
  • Total revenue was $477.2 million for the year ended January 31, 2021 compared to $402.5 million for the year ended January 31, 2020, which is an increase of $74.8 million, or 19%.
  • Subscription revenue accounted for 80% of total revenue the year ended January 31, 2021 and 78% of total revenue for the year ended January 31, 2020, respectively. Subscription revenue increased by $70.4 million, or 23%, for the year ended January 31, 2021 compared to the year ended January 31, 2020. The increases were primarily due to cross-sell with existing customers and expansions as reflected in our dollar-based net revenue retention rate of 115% for the year ended January 31, 2021. The increases were also driven by revenue from new customers, as the number of enterprise customers increased to 1,077 as of January 31, 2021 from 757 as of January 31, 2020, representing a 42% increase. The expansions and cross-sell with existing customers and revenue from new customers, including our 700 small and mid-market customers, also helped drive growth in our subscription billings, which increased to $411.5 million for the year ended January 31, 2021 from $360.8 million for the year ended January 31, 2020, representing a 14% increase.
  • Professional services revenue increased by $4.4 million, or 5%, for the year ended January 31, 2021 compared to the year ended January 31, 2020. The increases were driven by higher managed and implementation services.
Content analysis
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Positive
Negative
Uncertain
Constraining
Legalese
Litigous
Readability
H.S. junior Good
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