We are an integrated communications company engaged primarily in providing an array of communications services to our business and residential customers. Our specific products and services are detailed below under the heading "Operations - Products and Services."
Our failure to simplify our service support systems could adversely impact our competitive position.
We could experience difficulties in consolidating, integrating, updating and simplifying our technical infrastructure.
We may not be able to compete successfully against current or future competitors.
Rapid technological changes could significantly impact our competitive and financial position.
Our failure to meet the evolving needs of our customers could adversely impact our competitive position.
Several of our services continue to experience declining revenue, and our efforts to offset these declines may not be successful.
We may not be able to successfully adjust to changes in our industry, our markets and our product mix.
Our failure to hire and retain qualified personnel could harm our business.
We could be harmed by security breaches or other significant disruptions or failures of networks, information technology infrastructure or related systems owned or operated by us.
Negative publicity may adversely impact us.
Market prices for many of our services have decreased in the past, and any similar price decreases in the future will adversely affect our revenue and margins.
Our future growth potential will depend in part on the continued development and expansion of the Internet.
Increases in broadband usage may cause network capacity limitations, resulting in service disruptions, reduced capacity or slower transmission speeds for our customers.
We have been accused of infringing the intellectual property rights of others and will likely face similar accusations in the future, which could subject us to costly and time-consuming litigation or require us to seek third-party licenses.
We may not be successful in protecting and enforcing our intellectual property rights.
Our operations, financial performance and liquidity are materially reliant on various third parties.
Violating our government contracts could have other serious consequences.
Portions of our property, plant and equipment are located on property owned by third parties.
Our major contracts subject us to various risks.
Asset dispositions could have a detrimental impact on us or the holders of our securities.
Unfavorable general economic conditions could negatively impact our operating results and financial condition.
We operate in a highly regulated industry and are therefore exposed to restrictions on our operations and a variety of risks relating to such regulation.
Our participation in the FCC's Connect America Fund ("CAF") II support program poses certain risks.
Regulation of the Internet and data privacy could substantially impact us.
We may be liable for the material that content providers or distributors distribute over our network.
Our pending legal proceedings could have a material adverse impact on our financial condition and operating results, the trading price of our securities and our ability to access the capital markets.
We are subject to franchising requirements that could impede our expansion opportunities or result in potential fines or penalties.
We are exposed to risks arising out of recent legislation affecting U.S. public companies.
Changes in any of the above-described laws or regulations may limit our ability to plan, and could subject us to further costs or constraints.
CenturyLink's and our high debt levels expose us to a broad range of risks.
Subject to certain limitations, our debt agreements and the debt agreements of CenturyLink and its other subsidiaries allow us to incur additional debt, which could exacerbate the other risks described in this report.
We expect to periodically require financing, and we cannot assure you that we will be able to obtain such financing on terms that are acceptable to us, or at all.
Our affiliates have a highly complex debt structure, which could impact the rights of our investors.
Any downgrade in the credit ratings of us could limit our ability to obtain future financing, increase our borrowing costs and adversely affect the market price of our existing debt securities or otherwise impair our business, financial condition and results of operations.
Our business requires us to incur substantial capital and operating expenses, which reduces our available free cash flow.
Adverse changes in the value of assets or obligations associated with CenturyLink's qualified pension plan could negatively impact CenturyLink's liquidity, which may in turn affect our business and liquidity.
We regularly transfer our cash for centralized management by CenturyLink, which exposes us to certain risks.
Terrorist attacks and other acts of violence or war may adversely affect the financial markets and our business.
If conditions or assumptions differ from the judgments, assumptions or estimates used in our critical accounting policies or forward-looking statements, our consolidated financial statements and related disclosures could be materially affected.
Lapses in our disclosure controls and procedures or internal control over financial reporting could materially and adversely affect our operations, profitability or reputation.
If our goodwill or other intangible assets become impaired, we may be required to record a significant charge to earnings and reduce our stockholders' equity.
The Tax Cuts and Jobs Act will continue to have a substantial impact on us.
Additional changes in tax laws or tax audits could adversely affect us.
We face risks from natural disasters and extreme weather, which can disrupt our operations and cause us to incur substantial additional capital and operating costs.
Adverse developments impacting our non-consolidated affiliates could indirectly impact us.
Total operating revenue decreased by $336 million, or 4%, for the year ended December 31, 2019 as compared to the year ended December 31, 2018. The change in operating revenue was primarily due to a decrease in voice and collaboration, transport and infrastructure and regulatory services. The decrease in voice and collaboration was due to a continued decline in revenue services from our local voice services. The reduction in transport and infrastructure was attributable to a continued decline in private line (including business data services).
These expense classifications may not be comparable to those of other companies.